Information Technology Director, Assistant (Chief Operating Officer)

  • City of Tacoma, WA
  • Tacoma, Washington
  • Sep 03, 2019
Full Time Administration and Management Information Technology and Communication Services Public Health
  • Salary: $140,524.80 - $180,190.39 Annually

Job Description

Position Description

The City of Tacoma is seeking an Information Technology - Chief Operating Officer (Assistant Information Technology Director) to join the City's Information Technology Department.The COO reports directly to the CIO (IT Director) and is accountable for the delivery and operations of a broad portfolio of Information Technology services.

The COO will be an integral component of our ongoing transformation into a continuously learning, product oriented service provider.We are searching for a seasoned leader and change agent who can guide and develop our dedicated staff and delivery partners to achieve operational excellence and stellar customer service.

This is an amazing opportunity to join a strong leadership team that shares a passion for both technology and public service.
Product Portfolio:

Key Current and Near Term Initiatives:
  • Transformation to Product and Service oriented operating model
  • Supervisory and leadership capacity development
  • Service Management and ITIL Maturity
  • BI and Analytics program expansion
  • Digital Workplace modernization
  • Cybersecurity and Resiliency

The City of Tacoma offers a generous program of employee benefits:
  • Outstanding working conditions and an exceptional quality-of-life environment.
  • Medical coverage for eligible employees, spouses and dependents, including children up to age 26.
  • Vision care with VSP for employees and eligible dependents enrolled in the Regence PPO medical plan with vision benefits.
  • Dental coverage for eligible employees and their elected dependents, including dependent children up to the age of 26.
  • Deferred compensation allowing tax-deferred savings as authorized under Section 457 of the IRS Code.
  • Personal time off.
  • Paid holidays.
  • A great pension plan.


An equivalent combination to: graduation from an accredited four-year college or university with a Bachelor's degree and three or more years of progressively responsible related experience in information technology systems management, strategic planning and project management.

Requires experience: in managing large and complex budgets in a sophisticated business environment. Experience in a government environment preferred. Successful candidate will have demonstrated competencies and significant accomplishments from prior work experience.

Knowledge & Skills

Creative and Innovative Thinking
Develop innovative ideas that provide solutions to workplace challenges. Articulates future visions and possibilities.

Negotiate Agreements
Effectively work with others to understand interests and actively strive to achieve agreements or resolve differences in a timely manner.

Relationship Building
Build constructive working relationships characterized by a high level of acceptance, cooperation and mutual respect.

Communications Effectiveness
Convey clear, timely, written and verbal, persuasive messages that positively influence the thoughts and actions of others.

Performance Leadership
Create and nurture a performance-based culture that supports efforts to accomplish the organizational mission and goals.

Selection Process & Supplemental Information

Interested individuals should apply online and attach a detailed resume and cover letterdetailing your roles and responsibilities as it relates to the position.

Applications received without the required resume and cover letter will not progress in the selection process.

NOTE:September 17, 2019 will be the first review of applications received for consideration forthis recruitment by a panel of Subject Matter Experts.
Candidates who meet the minimum qualifications will have their responses to the supplemental questions evaluated by a panel of subject matter experts. These questions will be scored on the basis of information provided; therefore, it is the responsibility of the applicant to carefully list all pertinent experience and training related to this position. The evaluation committee will not have access to the candidate's application. Providing false information will result in disqualification. Candidates must pass this evaluation in order to be placed on the eligible list for interview and hiring consideration.
Appointment is subject to passing a background check.

The Community
Tacoma is a mid-sized urban port city that sits along the Puget Sound with a population of nearly 210,000. The third largest city in the state of Washington, it is a diverse, progressive international gateway to the Pacific Rim.

Propelled by significant development such as the University of Washington Tacoma, the Tacoma Link light rail system, the restored urban waterfront of the Thea Foss Waterway, the expansions of both the MultiCare and Franciscan health systems, and a significant influx of foreign direct investment in its downtown core, Tacoma has evolved considerably since the 1990s.

Tacoma boasts the state's highest density of art and history museums, and is home to a flourishing creative community of writers, artists, musicians, photographers, filmmakers, chefs, entrepreneurs, and small business owners who each add their unique flair to the city's vibrant commercial landscape. The iconic Tacoma Dome has endured as a high-demand venue for some of the largest names in the entertainment industry.

A magnet for families looking for affordable housing options in the Puget Sound area, Tacoma also draws those who prefer to live in a more urban downtown setting with competitively priced condos and apartments that feature panoramic mountain and water views.

Tacoma's natural beauty and proximity to the Puget Sound and Mount Rainier draws hikers, runners, bicyclists, and maritime enthusiasts to the area. Its lively social scene is infused with energy by thousands of students attending the University of Washington Tacoma, the University of Puget Sound, the Evergreen State College Tacoma campus, and Tacoma Community College, as well as a number of local trade and technical colleges. Its prime location - just 20 minutes south of the Seattle-Tacoma International Airport, 30 miles north of the state capital in Olympia, and within 10 miles of the U.S. Department of Defense's premier military installation on the West Coast - only adds to Tacoma's desirability. To see a few of the great things Tacoma has to offer, view this YouTube Video!
City of Tacoma Commitment to Diversity and Inclusion
Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.

Communication from the City of Tacoma:
We primarily communicate via email during the application process. Emails from and/or must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders.

The online application system requires you to enter a substantial amount of information. Be prepared to spend at least an hour entering information. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement.

For assistance with the NEOGOV application process, or questions regarding this job announcement, callthe Human Resources officeat (253) 591.5400 before 4:00 pm of the closingdateof the job announcement.

Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice.
Closing Date/Time: Continuous