Information Technology Analyst

  • City of Murrieta, CA
  • Murrieta, California
  • May 24, 2019
Full Time Information Technology and Communication Services
  • Salary: $68,484.00 - $83,242.74 Annually

Job Description

Description and Essential Functions



The City of Murrieta is accepting applications for the position of Information Technology Analyst to fill a vacancy in the Information Technology Division that will provide support through strategy, maintenance and support of key business applications and data reporting systems that relate to Planning, Building and Safety, Public Works/Engineering, Fire, and Code Enforcement. The incumbent will cross train and be trained on other enterprise applications for back up purposes.

Under direction, provides professional analytical support to City-wide technology programs in diverse capacities; areas of responsibility include, but are not limited to, business applications modification and maintenance, and network or communications infrastructure design, implementation, and administration; responds to complex user support problems; monitors system performance to ensure performance and reliability standards are met; and performs related duties as assigned.

Receives direction from the Information Technology Program Manager. May exercise technical and functional direction over assigned staff.

This fully qualified journey-level classification is responsible for performing the full range of professional technology support services. Incumbents work independently and exercise judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
  • Provides analytical support to City-wide technology programs in diverse technology areas including, but not limited to, business applications modification and maintenance, and network or communications infrastructure design, implementation, and administration.
  • Troubleshoots, diagnoses and maintains complex enterprise network systems; monitors and maintains servers; ensures system integration for operability across multiple platforms and technologies.
  • Monitors technology systems to evaluate reliability, conformance to performance metrics, and overall availability; tests, installs, implements, maintains, and modifies a diverse range of system hardware and software; confers with clients to determine needs and system configurations; defines and performs primary testing of enhancement/upgrades before release to users.
  • Oversees enterprise systems security; installs system security hardware, software, and related devices; monitors security system to identify any breaches; activates procedures and responses to system security issues; provides recommendations to mitigate risk.
  • Receives and manages work orders; troubleshoots and resolves enterprise system software, hardware, work station, server, database, peripherals, and infrastructure issues.
  • Conducts systems analysis in the design, implementation, maintenance and upgrades of enterprise information system and related applications, utilities, hardware, and peripherals.
  • Identifies system deficiencies or additional resource requirements; develops and implements modified or enhanced systems to increase their efficiency, reliability, and availability; implements, tests, and evaluates the effectiveness of solutions.
  • Prepares user documentation, including flow charts, standard operating procedures, user guides and training materials; trains and instructs users in the use of applications.
  • Coordinates a variety of information technology projects; guides technical staff involved; maintains projects definitions, work plans, documentation, scheduling, and status reporting.
  • Assists in the development and implementation of technology related protocols, policies, procedures, and operating standards.
  • Prepares technical documentation for assigned technology program areas; updates as needed.
  • Assists in division budgeting and fiscal planning for services and equipment needs.
  • Conducts research and stays current on new trends and innovative solutions for technology programs; recommends new technologies which would improve the division's operational effectiveness or services to client divisions.
  • Observes and complies with all City and mandated safety rules, regulations, and protocols.
  • Performs related duties as assigned.

Minimum Qualifications

  • Equivalent to a bachelor's degree from an accredited college or university with major coursework in information technology, computer science, or a related field.
  • Three (3) years of experience providing analytical support to information technology enterprise systems in assigned program area.
  • Possession of, or ability to obtain and maintain, a valid California Driver's License.
  • Ability to pass a Police background investigation.

Knowledge, Skills and Abilities / Physical Demands and Environmental Conditions

  • Principles of lead supervision and training.
  • Operations, services, and activities of integrated information technology systems.
  • Correlations across integrated technology services, including operating systems and network/communications.
  • Principles, practices, methods, and techniques of troubleshooting, diagnosing, and resolving hardware and software, and network/telecommunication system issues.
  • Methods and techniques of installing, configuring, administering, and monitoring a diverse range of physical and virtual systems.
  • Methods and techniques of eliciting information and performing diagnostic procedures on technology systems.
  • Security and monitoring devices, and procedures necessary to maintain the integrity and security of data in networked systems.
  • Industry best practices of information technology management and control.
  • Enterprise resource planning system principles and concepts.
  • Methods and techniques of developing work flow diagrams for business process automation.
  • Principles and practices of project management.
  • Database principles and practices.
  • Operational characteristics of desktop, network, and telecommunication systems hardware, software, and peripheral equipment.
  • Methods and techniques of evaluating system effectiveness and responding accordingly.
  • Methods and techniques of conducting research.
  • Principles and practices of developing and maintaining technical documentation, files, and records.
  • Applicable federal, state, and local laws, codes and procedures relevant to assigned areas of responsibility.
  • City and mandated safety rules, regulations, and protocols.
  • Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
  • The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
  • Modern equipment and communication tools used for business functions and program, project, and task coordination.
  • Lead, plan and review the work of assigned staff.
  • Provide professional support to a diverse range of the City's technology programs.
  • Perform complex duties in the installation, configuration, administration, and maintenance of technology systems hardware and software in assigned program areas.
  • Participate in the design, development, testing, and implementation of new technology systems.
  • Evaluate, research, and diagnose complex user issues and recommend solutions.
  • Work with end users to develop enhanced applications for business process automation.
  • Document, review, assess, improve and implement system processes.
  • Participate in the development and implementation of technology policies, procedures, and protocols.
  • Monitor systems operational effectiveness, reliability or security vulnerability, and respond accordingly.
  • Understand, interpret, and apply all pertinent laws, codes, regulations, policies, and procedures, and standards relevant to work performed.
  • Plan, develop, and facilitate training.
  • Assist in system configuration, integration, and tuning.
  • Prepare clear and concise technical documentation.
  • Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
  • Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
  • Effectively use computer systems, software applications, and modern business equipment to perform a variety of work tasks.
  • Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
  • Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer and to operate a motor vehicle to visit various City and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing divisional policies and procedures.

Supplemental Information

A City application form must be submitted online. Applicants can apply online at .

Candidates must clearly demonstrate through their application materials that they meet the employment standards outlined above. All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process. Examinations for the position may consist of any combination of appraisal interview, performance test and writing exercise to evaluate the applicant's skill, training, and experience for the position. Successful applicants will be placed on an eligibility list. The City may also merge lists. The selected candidate(s) must successfully complete pre-employment clearances which may include a physical, drug screen, and extensive Police background investigation.

The City of Murrieta, located in southwest Riverside County, was incorporated under the general laws of the State of California on July 1, 1991, and currently supports a population of approximately 114,000 residents. While offering affordable housing and high quality schools, the City represents a blend of dynamic growth amid the traditional values of a historic rural community dating back to the 1890's. Every resident and employee of the City has the opportunity to be an integral part in shaping the Murrieta of today, and, more important, the Murrieta of tomorrow.
Closing Date/Time: Continuous