UTILITY SERVICE REPRESENTATIVE

  • City of Fort Lauderdale, FL
  • Fort Lauderdale, Florida
  • Jun 28, 2019
Full Time Customer Service Utilities
  • Salary: $18.74 - $29.04 Hourly

Job Description

 

The City of Fort Lauderdale is seeking Utility Service Representatives.  Employees that are motivated to take on today's greatest challenges and rewards in the field of local public service.  Employees who are passionate about making a difference and achieving our mission:  We Build Community, in a fast-paced organization that operates by vision, strategy, and action.  Would you fit in?  Click here to apply.

The ideal candidate will perform an initial investigation of complaints received through various sources and dispatched by the City's Central Customer Service Division. Investigates citizen complaints relating to such areas as water, wastewater, stormwater, potholes, sinkholes, swale area, debris in the right-of-way or damaged hydrants. The ideal candidate will also determine the nature of the complaint, if it is the City's or citizen's responsibility, if immediate minor repairs can be performed and locate and mark water mains, service lines, sewer lines, force mains, and gravity mains for various work crews. 

ESSENTIAL JOB FUNCTIONS
 
Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification.   The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.
 
  • Responds to and investigates customer complaints; locates and operates valves as required to conduct repairs Locates all utilities assets in City right of way
  • Coordinates line locations with Sunshine 811
  • Investigates and clears sewer stoppages
  • Inspects roadways prior to and after construction for covered valves and damage
  • Investigates and makes corrections to utilities maps for water and sewer
  • Serves as first line of communication and interaction with construction team and the general public
  • Conducts service investigations; rereads meters when necessary; connects and disconnects water meters for non-payment, illegal usage, or for vacating or new residents
  • Detects and secures meter leaks; makes minor repairs, as necessary, such as tightening spud nuts and replacing missing valve box lids or inserts
  • Maintains tools and equipment in a safe and proper working condition
  • Reads and interprets city maps and atlases
  • Operates city isolation valves in the event of a water force main breaks
  • Ensures compliance with safety regulations and standard operating procedures
  • Uses iPad, digital hand-held tools and asset management systems
  • Performs onsite public outreach for when neighbors are impacted
  • Interfacing with QAlert Program, GIS and asset management system
  • Performs related work as required

Special Requirements:
Effective January  1,  2019 , Bargaining  Unit  members  employed  as   Utility Service Representative ,  and  assigned  to  water  distribution shall possess and maintain a Level 3 or higher water distribution system operator license from the Florida Department of Environmental Protection.
Essential Employees may be required to work during a declared emergency. The employee's Department Head will determine who will be required to work.
Non-Essential Employees will not be required to work during a declared emergency but may be required to work in some capacity after the declared emergency. The employee's Department Head will determine when the employee will be required to work

PHYSICAL STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS:
The position involves light physical demands, such as exerting up to 20 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects.
                                                                                             
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
PERFORMANCE INDICATORS:
 
CORE COMPETENCIES
 
Passion for job :  Maintains a high degree of enthusiasm, self-reliance, and self-starting approach to achieve and maintain higher levels of performance.  Lead by example to inspire employee commitment and motivation to ensure that Community Builders (employees) and neighbors (customers) experience the highest level of service and satisfaction.
 
Commitment to Excellence/Continuous Improvement :  Demonstrates a commitment to quality, takes pride in work, and strives to deliver the best possible results. Upholds the City's Quality Management System (QMS) through provision of consistent quality services that meet the needs and expectations of neighbors (customers) and other interested parties.   Aims to enhance neighbor satisfaction with city services by looking for opportunities to improve performance, generating ideas for improving processes, and thoroughly reviews work. Resilience, determination and innovation are all qualities essential for success.
 
Job Knowledge: The demonstration of specialized knowledge required to perform the job. Takes initiative in learning and implementing new concepts, technologies, and/or methods.
 
Customer Service Orientation :   Keeps internal and/or external customer(s) in mind at all times. Strives to proactively address customer concerns and needs.  Assists business partners and neighbors to achieve their work goals via application of their own skills and knowledge; strives to provide consistent customer satisfaction and proactively seek customer feedback.
 
Personal Credibility: Projects self-control, confidence, and composure while managing emotions, time, energy, and performance.
 
Results Orientation:   Demonstrates knowledge of what results are important and focuses resources to achieve them.
 
Accountability: Takes personal responsibility for outcomes.
 
Engagement: Care about work assignments and meets expectations for work schedules and accomplishing assignments. Shows commitment to the organization and its goals.
 
Communication: Speaks, writes, and listens effectively in a variety of circumstances, shares information and ideas with others.
 
Ethics and Integrity : Degree of trustworthiness and ethical behavior of an individual with consideration for the knowledge one has of the impact and consequences when making a decision or taking action.  All community builders should familiarize themselves with the City's Policy and Standards Manual (PSM) Chapter 6, Section 10, Sub Section 8 (City Employee Code of Ethics).
 
Teamwork: Works effectively with others to achieve business goals and objectives.  Takes steps to promote cohesiveness, collaboration and synergy with associates throughout the organization. Bridges personal, business and cultural differences to work effectively in team settings.
 
SPECIFIC COMPETENCIES
 
Conflict Management: Addressing and resolving conflict constructively by facilitating agreements between two or more parties.
 
Goal Orientation: Focuses on achieving goals and results; willing to persist in the face of obstacles.
 
Productivity & Work Quality: Ensures quality of work and work products match organization and department expectations.  Reviews one's own work for completeness and accuracy, seeks information or assistance when needed, and works well with other employees to provide quality work products and seeks to improve processes and practices to enhance quality and productivity.
 
Safety/Security: Provide a safe, secure and healthy workplace for all employees.  Establish and maintain an effective safety, security-conscious and health program within established safety policies and guidelines.
 
Work Coordination: Conducting his or herself in a professional manner in the work environment and completing work of acceptable quality and within established timelines.
 
SUPERVISORY / NON-SUPERVISORY COMPETENCIES
 
Continuous Learning: The extent to which one can independently determine the need for personal and professional growth, appropriately identifies relevant learning opportunities, and willingly participates in such developmental opportunities.
 
Time Management: Ability to prioritize and organize own actions to achieve targeted objectives.
 
SUPPLEMENTAL INFORMATION
 
Established Date: 11/18/2018     Revised Date: January 15, 2019
Management Category: N/A        Classification Level: Foundation
FLSA: Non-Exempt                         EEO Code: 8 - Service/Maintenance Workers
Job Code:  TM133                     Pay Grade: TG05
 
The City of Fort Lauderdale is AN EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND AFFIRMATIVE ACTION EMPLOYER.  All applicants receive consideration for employment without regard to race, color, religion, gender (including identity or expression), marital status, sexual orientation, national origin, age, disability or any other protected classification as defined by applicable law (except as limited by Personnel Rules, Collective Bargaining Agreements, or bona fide occupational qualifications).
 
In compliance with the Drug-Free Workplace Act of 1988, the City of Fort Lauderdale is committed to providing a safe, quality-oriented and productive work environment consistent with the standards of the community in which it serves. Alcohol and drug abuse poses a threat to the health and safety of City's community builders and to the security of the City's equipment and facilities. For these reasons, the City is committed to the elimination of drug and alcohol use and abuse in the workplace.
 
Title I of the Americans with Disabilities Act (ADA) protects qualified individuals with disabilities from employment discrimination. Under the ADA, a person has a disability if he has a physical or mental impairment that substantially limits a major life activity. The physical demands described within the job description are representative of those that must be met by an employee to successfully perform the essential functions of this job . In compliance with the ADA, the City of Fort Lauderdale will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
 
This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position.  It is not intended to be an exhaustive list of all responsibilities, duties, and skills required.  This description is subject to modification as the needs and requirements of the position change.

 

JOB REQUIREMENTS & WORK ENVIRONMENT:
  1. Have successfully graduated from a standard high school or possess an acceptable G.E.D. certificate equivalency.
  2. Must possess at least three (3) years of experience in repairing and/or installing water, wastewater, or stormwater mains; some experience involving public contact or customer service.  
  3. Must possess a Class B Commercial Driver's License
  4. Must possess a Water Distribution Level 3 license
  5. Additional qualifying experience or completion of coursework at an accredited college or university in a job-related field, may substitute on a year-for-year basis for one year of the required experience or education.


HOW TO APPLY/ VETERAN INFORMATION:
Depending on the number of applicants and the quality of their education and experience, the examination may consist of one or more of the following tests: Evaluation of Training and Experience, Oral Interview, Written Examination, or other assessment method. Applicants must attain a minimum score of 70 in each part of the examination in order to qualify. All successful applicants will be required to pass a medical examination, including drug screening , prior to appointment.  Open until sufficient applicants have applied .

An eligible veteran who enters an open-competitive examination shall receive preference points added to the total passing score earned in the examination as provided for in the Florida Statutes. To obtain veteran's preference, candidates MUST submit a copy of separation papers and the City of Fort Lauderdale's veteran's preference claim form (J204).

 
Closing Date/Time: Continuous