Milwaukee County Transit System

ESSENTIAL FUNCTIONS: Supervises and oversees the following key business areas:  Customer Service, Cashiers, Fare Collection, Payroll, Accounting and Procurement. Develops and administers annual organizational budget and revisions as requested. Ensures accurate reporting of all company financial and statistical data, and completion of annual audits of financials, pension and OPEB plan. Prepares and distributes weekly, monthly, and annual reports to management. Ensures procurement system meets company needs, including compliance with FTA and Milwaukee County regulations as applicable, and that MCTS is meeting supply chain needs. Monitors monthly financials including projections. Ensures timely and accurate payment of employee and retiree payroll. Manages fare collection system including changes, upgrades, processing of revenue, and reporting on results and trends. Manages Business Services to ensure customer needs are being met and fare sales are being maximized.  This includes oversight of call center, institutional sales, reception and reduced fare. Oversees fuel futures program to ensure stability of fuel budget. Completes financial reporting for Milwaukee County Department of Transportation (oversight agency) and Milwaukee County as requested, and coordinates exchange of financial and grant data between those agencies and other outside agencies. Hires, trains, reviews and disciplines direct reports (3), and assists, trains and monitors indirect reports on same matters. Creates business processes and systems. Acts as a member of the Executive Team to motivate employees across the organization to actively engage in work, develop potential and create a positive work environment. Oversees and monitors retirement systems including pension, OPEB and 457 plan.  Attends Pension and OPEB Board meetings and ensures timely preparation of audit and actuarial reports for the Pension and OPEB plans. Performs other duties as required.

JOB SUMMARY: The Chief Operations Officer serves as a member of the Executive Team and provides support and coordination across the Transportation and Maintenance departments. The direct reports of this position include the Director of Transportation and the Director of Maintenance. The Chief Operations Officer provides strategic direction for these areas and ensures proper management staff and methods are in place to ensure company success. This position is expected to identify and implement new approaches, optimize organizational effectiveness, and improve performance, safety, and teamwork continuously and consistently with the organization’s mission, vision, and values. The Chief Operations Officer reports to the Vice President/Deputy Director.   ESSENTIAL FUNCTIONS: Exercises broad management skills to ensure Company policy is complied with including proper interpretation of the Labor Agreements.  Provides guidance and direction to department directors with respect to attainment of corporate objectives and promotes coordination among all departments with respect to cross-jurisdictional matters. Establishes performance objectives for operational departments. Communicates corporate strategic alignment to operations personnel. Assists in creation, oversight, and monitoring of department budgets. Improves and changes organization from reactive to proactive culture. Develops, implements, and adjusts resources, training, data collection systems and procedures that support process improvement. Communicates operational efforts, processes and goals to leadership and elected officials. Acts as a member of the executive team to motivate employees across the organization to actively engage in work, develop potential and create a positive work environment. Works with all levels of organization to achieve corporate goals. Performs other duties as required.