City of Sedona

The City of Sedona was incorporated in 1988 and is one of the western United States’ premier tourism, recreation, retirement, viticulture, and art centers, all of which contribute to its economic base. Its history is that of a rural ranching community, far off the beaten path, yet the beauty of the region became known through the motion picture industry with many classic films, commercials, and television shows filmed in the rural area surrounding the city. Characterized by massive red-rock formations, as well as the contrasting riparian areas of Oak Creek Canyon, the area encompassing this beloved community is considered as beautiful as many of our national parks. Located in the high southwestern desert under the rim of the Colorado Plateau at an elevation of 4,500 feet, Sedona is blessed with four mild seasons, and plenty of sunshine and clean air. The year-round population of Sedona is approximately 11,000 residents, while the seasonal/visitor population often triples that number on a regular basis.

6 job(s) at City of Sedona

CITY OF SEDONA, AZ Sedona, AZ, US
Jan 25, 2022
Full Time
The City of Sedona is now accepting resumes for the position of Revenue Supervisor . WHY JOIN THE CITY OF SEDONA? The City of Sedona is a great place to work! As evidenced by our last Employee Satisfaction Survey: Employees have good working relationships with coworkers - 93% agree Employees feel the City is a good place to work - 91% agree Employees feel their work is meaningful and understand how their job supports the city’s mission - 93% agree THE POSITION The Revenue Supervisor is responsible for planning, implementing, and directing the City's activities relating to customer service, systems used, and revenue collection including, but not limited to, utility billing, general cash receipting, revenue recovery, tax auditing, and customer interaction. This position supervises the overall functions, staff, financial objectives, and systems. ESSENTIAL FUNCTIONS: 1. Organizes, plans, and participates in the work involved with wastewater and miscellaneous billings. 2. Schedules billing and collection of charges for wastewater services. 3. Oversees and coordinates the establishment and maintenance of customer accounts, the calculation and generation of utility bills, and the collection and posting of account payments. 4. Researches billing and collections information. 5. Performs and supervises various duties as assigned in support of the City's cash management and investments. 6. Accrues all assigned revenues and supervises the preparation of investment journal entries at year-end and reports for financial audit. 7. Oversees the preparation of documents necessary for collecting delinquent accounts through collection agencies, small claims, and bankruptcy courts. 8. Pursues collection of delinquent utility accounts; establishes and monitors payment schedules, performs account research and prepares write-offs. 9. Verifies utility account bankruptcies and monitors activities until final court decisions. 10. Acts as liaison for external collections agency; monitors performance; determines accounts to be turned over to collections. 11. Analyzes all receivable and deposit accounts and reviews reconciliations to the general ledger. 12. Supervises revenue program staff; assists with selection, direction, evaluation of work performance and completion of job duties; approves vacation and time off requests; reviews timesheets; performs annual reviews. 13. Trains and provides coaching to revenue team staff; maintains and updates procedure manual. 14. Supervises, directs, and organizes staff and activities in the day-to-day operations of the utility billing, receivables, and cashiering functions, including receipting of revenues from all City departments. 15. Implements policies and procedures; reviews and evaluates processes, methods and procedures; implements changes as needed to improve workflow and productivity. 16. Compiles financial and statistical records of performance measures. 17. Responds to the more complex customer issues and inquiries; may provide counter coverage and cashiering duties; audits and reconciles customer accounts; applies adjustments. 18. Manages operations of the Finance Department phones; ensures customers receive timely assistance and accurate information. 19. Receives and responds to customer concerns and requests for information; investigates and resolves difficult customer complaints and concerns; and authorizes account adjustments as necessary and within authority of the City Code. Handles escalated customer calls, interactions, or complaints. 20. Ensures excellent internal and external customer service. 21. Verifies and reviews daily deposits. 22. Develops budgetary recommendations; monitors revenues and expenditures for program and recommends adjustments. 23. Participates in development of revenue projections and long-range revenue forecasts. 24. Assists in the rate setting process and implements new rate structures as directed. 25. Ensures timely implementation of approved rates and fees for varied customer types. 26. Compiles and analyzes monthly transaction privilege tax (TPT) data. 27. Acts as liaison for external TPT auditor; review monthly audit lists; and assists with development of audit focus. 28. Maintains an active Arizona notary commission certificate or designates an assigned staff member to maintain an active Arizona notary commission certificate. 29. Recommends changes to website content within assigned role. 30. Maintains regular attendance and punctuality. 31. Responds to and resolves difficult and sensitive inquiries and complaints with courtesy and tact. 32. Establishes and maintains cooperative work relationships with those contacted in the course of work. 33. Performs related duties and responsibilities as required. QUALIFICATIONS Knowledge of: • Supervisory skills, employee evaluations, and training methods. • Principles, practices, and procedures of investigative and inspections techniques. • Principles and practices of collections techniques. • Types of businesses operating within the City and their business practices to compute liability for taxes. • Basic principles of accounting practices, financial record keeping and reporting. • Public communication and issue resolution. • English, grammar, spelling and punctuation. • Account reconciliation practices, procedures, and techniques. • Journal entry preparation. • Applicable federal, state, and local laws, rules, and regulations including sales tax, licensing, and bankruptcy laws and court procedures as they apply to tax collections. • Automated financial management software packages. • Principles and practices of labor relations and personnel administration. • Office practices, procedures, methods, and equipment. • Principles and practices of program development and administration. • Financial research and report preparation methods and techniques. • Procurement methods and practices. Ability to: • Follow written and oral instructions. • Establish project priorities and assign work orders, materials, staff, equipment and other resources for timely completion of projects. • Interpret and apply applicable laws, rules, regulations, ordinances, codes, and City policies and procedures concerning tax collection functions, such as the City’s tax code, bill adjustments and calculations and provide tax preparation assistance. • Perform mathematical calculations and draw logical conclusions. • Use tact and discretion when communicating and/or diffusing difficult situations with business owners or the public. • Communicate effectively, both orally and in writing with all levels of City staff and the public. • Operate a computer and related software and demonstrate proficiency to prepare documents, spreadsheets, emails, and timesheets and assists other staff with related questions and problems. • Establish and maintain effective working relationships with business owners, coworkers, other City employees, supervisory personnel, and the public. • Handle multiple tasks simultaneously. • Apply accounting procedures and principles. • Encourage and facilitate environment for building team efforts and problem solving of work-related issues by employees. • Select, supervise, train, and evaluate assigned staff. Training A Bachelor's degree in finance, accounting, business administration, management, or closely related field. Experience A minimum of five years of experience as a customer service professional, preferably in a municipal or government setting and preferably in municipal utilities, including at least three years of administrative and supervisory responsibility. Environmental Conditions: Office environment utilizing computers; travel from site to site; site visits to business customer locations; possible exposure to noise, dust and inclement weather conditions; working around modern office equipment and machinery. Physical Conditions: Sufficient personal mobility, flexibility, and physical reflexes, with or without reasonable accommodation, which permits the employee to lift up to 20 pounds, to sit and work at a keyboard for an extended period of time, and work in an office environment. To apply for this outstanding job opportunity, please click here . Deadline to Apply: February 13, 2022 The City of Sedona offers a competitive benefit package that includes: • Arizona State Retirement System with matching employer contributions • 100% City-paid health, dental, and vision coverage for employee • Substantial contributions to health, dental and vision coverage for dependents • HSA health plans available with generous City allowances provided • City provided $50,000 group term life insurance • Short-term disability • 96 hours of PTO time • Generous monthly vacation accruals • Eleven paid holidays • Deferred compensation plans - Optional IRS 457 plans ...and 4/10 work schedule (3-day weekends!) CONTACT INFORMATION City of Sedona Human Resources 102 Roadrunner Drive Sedona, AZ 86336 928-203-5038 or 928-203-5189 HumanResources@SedonaAZ.gov The City of Sedona is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at the City are based on business needs; job requirements; individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status; past or present military service; or any other status protected by law or regulation. Closing Date/Time: 2022-02-13
CITY OF SEDONA, AZ Sedona, AZ, US
Jan 21, 2022
Full Time
The City of Sedona is now accepting resumes for the position of Administrative Assistant - Finance Department . WHY JOIN THE CITY OF SEDONA? The City of Sedona is a great place to work! As evidenced by our last Employee Satisfaction Survey: Employees have good working relationships with coworkers - 93% agree Employees feel the City is a good place to work - 91% agree Employees feel their work is meaningful and understand how their job supports the city’s mission - 93% agree THE POSITION The Finance Department's Administrative Assistant provides administrative assistance to an upper level supervisor or administrator, performs a wide variety of responsible administrative and secretarial work in support of the department, and develops new systems or improves existing systems and procedures to increase department efficiency. ESSENTIAL FUNCTIONS: 1. Maintains the calendar of the Director of Financial Services and other supervisors; provides reminders of scheduled appointments; coordinates meetings and locations; maintains a calendar of activities, meetings and events for assigned department. 2. Deals tactfully and courteously with the public, responding to and resolving difficult and sensitive citizen/customer inquiries and complaints. 3. Provides support services; monitors workload, work activities, priorities and deadlines, including tracking of performance measurements. 4. Participates in the implementation of goals, objectives, policies, and priorities related to duties. 5. Prepares departmental purchase orders and budget adjustments when appropriate; reviews and codes departmental invoices. 6. Prepares, distributes, and posts meeting agendas; attends meetings and takes minutes; assists with the preparation and distribution of comprehensive staff reports; conducts surveys; prepares a variety of reports related to assigned departmental functions. 7. Organizes and maintains accurate and current filing system including scanning and uploading of paper records as electronic records; coordinates and facilitates departmental record retention requirements. 8. Gathers and manages records for public records requests and other various records requests. 9. Coordinates and facilitates contracts, gathering needed signatures and required documents. 10. Prepares, types, processes and proofreads a variety of documents including general correspondence, agendas, reports, memoranda and statistical charts from rough draft or verbal instruction. 11. Coordinates and facilitates printing and distribution of a variety of reports. 12. Coordinates and facilitates large mailings including working with post office for bulk mailings. 13. Assists in the development and administration of the departmental budget; forecasts funds needed for materials, equipment and supplies; monitors and approves expenditures as appropriate. 14. Works in organized team efforts and assists in problem-solving work-related issues for continuous improvement in work efforts. 15. Operates, maintains and orders office supplies. 16. Answers department phones and assists internal and external customers. 17. Provides support to City-related commissions and committees as required. 18. Supports City projects and assists with grant procurement. 19. Opens and distributes mail to appropriate people in department. 20. In the absence of cashiering staff, receives and processes cash from all City departments and customers. Maintains records for cash receipts, cash deposits, and accounts receivable. 21. Delivers deposits to the bank weekly or more frequently if needed. 22. In the absence of Accounting Technician, performs Accounting Technician responsibilities if necessary. 23. Provides administrative support to Director and other Financial Services staff. 24. Provides customer services to internal and external customers. 25. Maintains or performs website content function within assigned role. 26. Performs other duties as assigned. QUALIFICATIONS Knowledge of: • Operations, services, and activities of the department. Also general knowledge of other departments in order to correctly direct phone inquiries/customers. • Basic principles and practices of fiscal, statistical, and administrative data collection and report preparation. • Modern office procedures, methods, computer equipment, and database software programs. • Microsoft Office and Adobe Acrobat DC. • Public relations methods and techniques. • Pertinent rules, regulations, office policies and procedures related to assigned duties. • Principles of training, supervision, and performance evaluation. • Principles and practices of meeting and agenda preparation. • Principles and procedures of record keeping and business letter writing. • English usage, spelling, grammar, and punctuation. • Principles of mathematics, accounting, and statistics. Ability to: • Work in organized team efforts and assist in problem-solving work-related issues for continuous improvement in work efforts. • Encourage and facilitate environment for building team efforts and problem solving of work-related issues by employees. • Ensure necessary training and other technical support for building an environment that encourages teams and continuous improvement. • Perform responsible administrative work involving the use of independent judgment and personal initiative. • Understand the organization and operation of the City and of outside agencies as necessary to assume assigned responsibilities. • Independently prepare correspondence and memoranda. • Perform general clerical work including the maintenance of appropriate records and compiling information for reports. • Respond to requests and inquiries from the general public. • Type at a speed necessary for successful job performance. • Interpret and apply administrative and departmental polices and procedures. • Work independently in the absence of supervision. • Operate and use modern office equipment including a computer. • Maintain confidential data and information. • Communicate clearly and concisely, both orally and in writing. • Establish and maintain cooperative work relationships with those contacted in the course of work. • Maintain mental capacity, which allows for effective interaction and communication with others. • Maintain effective audio/visual discrimination and perception to the degree necessary for the successful performance of assigned duties. • Maintain physical condition appropriate to the performance of assigned duties and responsibilities. Experience: Three years of responsible secretarial and clerical experience. Training: Equivalent to the completion of the twelfth grade supplemented by additional specialized secretarial training. WORKING CONDITIONS: Environmental Conditions: Office environment with occasional exposure to outside elements during times of special events. Physical Conditions: Essential and other important responsibilities and duties may require maintaining physical condition necessary for sitting for prolonged periods of time and working closely with others; general manual dexterity. Some lifting required for file storage and stocking paper products. To apply for this outstanding job opportunity, please click here . Deadline to Apply: February 3, 2022 The City of Sedona offers a competitive benefit package that includes: • Arizona State Retirement System with matching employer contributions • 100% City-paid health, dental, and vision coverage for employee • Substantial contributions to health, dental and vision coverage for dependents • HSA health plans available with generous City allowances provided • City provided $50,000 group term life insurance • Short-term disability • 96 hours of PTO time • Generous monthly vacation accruals • Eleven paid holidays • Deferred compensation plans - Optional IRS 457 plans ...and 4/10 work schedule (3-day weekends!) CONTACT INFORMATION City of Sedona Human Resources 102 Roadrunner Drive Sedona, AZ 86336 928-203-5038 or 928-203-5189 HumanResources@SedonaAZ.gov The City of Sedona is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at the City are based on business needs; job requirements; individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status; past or present military service; or any other status protected by law or regulation. Closing Date/Time: 2022-02-03
City of Sedona 102 Roadrunner Drive, Sedona, AZ, USA
Jan 01, 2022
Full Time
ESSENTIAL DUTIES: 1. Participates in project management for construction and inspection services and activities of the Public Works Department. 2. Prepares and develops construction specifications and bid documents for public bidding of projects; receives and analyzes bid results; assists with award recommendations to the City Council; prepares a variety of reports and other correspondence.  3. Reviews plans of consulting engineers and private contractors; coordinates technical engineering decisions through technical criteria and standards working with other technical staff. 4. Evaluates existing hazardous conditions and prioritize corrective design work; assists with planning, preparing, and designing a variety of engineering projects such as sewer, drainage, parks, roadway, and other capital improvements. 5. Develops plans, specifications, and other contract documents; manages assigned projects ensuring conformance with contract provisions. 6. Participates in the development and implementation of goals, objectives, policies and procedures related to the department.   7. Provides staff assistance to department engineers, of higher classification; prepares and presents staff reports and other correspondence as appropriate and necessary. 8. Represents the concerns of the Engineering Division in meetings with other City departments, divisions and outside agencies; contributes to the resolution of difficult and controversial issues; represents the City at a variety of meetings and committees. 9. Represents the City at a variety of boards and commissions; prepares a variety of reports and other correspondence. 10. Attends and participates in professional group meetings; stays informed of new trends and innovations in the field of engineering. 11. Answers questions and provide information and assistance to City staff and the general public regarding engineering issues; responds to difficult and sensitive citizen inquiries and complaints; investigates field problems and determine solutions. 
CITY OF SEDONA, AZ Sedona, AZ, US
Jan 01, 2022
Part Time
Come join our team and work in beautiful Sedona! The City of Sedona is now accepting applications for part-time Community Services Aides . This part-time position works under the direction of the Sedona Police Department and actively supports and assists with maintaining traffic management in the Sedona Uptown district and other areas assigned. The position will primarily work on weekends, holidays, and during periods of high traffic volumes. Also performs a variety of duties including enforcing the City of Sedona parking ordinances; coordinates community engagement initiatives as assigned, in addition to activities with other city departments and outside agencies, and performs related work as required. JOB FUNCTIONS 1. Performs traffic and pedestrian management in Uptown area, at special events, and other areas of the city. 2. Patrols assigned area on foot and/or in a vehicle to enforce parking and related traffic ordinances. 3. Investigates reports and complaints regarding parking violations. 4. Issues warning and citations for failure to comply with pertinent parking ordinances. 5. Prepares and maintains records and reports on violations and actions including a daily log of activities. 6. Appears, testifies and presents evidence in court as required by summons and/or subpoena. 7. Promotes community relations by routinely communicating with merchants, citizens and tourists. 8. Coordinates community engagement initiatives as assigned. 9. Assists, as needed, with other City of Sedona Departments at the direction of Shift Supervisor. 10. Adheres to safe work practices and procedures. QUALIFICATIONS Knowledge of or ability to acquire within the probationary period: Ability to learn and retain applicable state and city laws, ordinances, codes and regulations. Knowledge of Uptown business district including streets and parking facilities. Ability to patrol city streets and issue citations in a manner that promotes positive interaction with merchants, citizens and visitors. Establish and maintain cooperative work relationships with those contacted in the course of work including City staff and the general public. Ability to operate motor vehicles in a safe manner. Ability to respond to request and inquiries from the general public. Ability to work effectively in the absence of supervision. Ability to understand and follow oral and written instructions. Ability to communicate clearly and concisely, both orally and in writing. Knowledge of equipment and tools used in parking enforcement. Knowledge of public relations principles and techniques. Knowledge of occupational hazards and standard safety practices. PHYSICAL REQUIREMENTS Ability to perform moderate physical work and to lift and carry up 25 pounds regularly and occasionally 50 pounds. Ability to stand, climb, kneel, twist, ride, pinch, pick, reach, graph, walk, sit, bend, crawl, push, pull and perform a variety of similar body movements. Possess hand/eye/foot coordination adequate to use personal protective devices, office equipment and computer and operate an automobile and bicycle. Ability to see and read instructions, codes, regulations, ownership documents and characters on a computer screen and to observe parking violations. Ability to work in a variety of weather conditions. Ability to stand, walk, bend or squat for long periods of time. Develop, implement and administer goals, objectives and procedures. Maintain effective audio/visual discrimination and perception to the degree necessary for the successful performance of assigned duties. Maintain physical condition appropriate to the performance of assigned duties and responsibilities. EXPERIENCE Any combination of education and experience equivalent to a high school diploma or general education degree (GED), experience in a customer service related field desirable. LICENSE Possession of an appropriate valid Arizona driver's license. BACKGROUND CHECK Ability to pass an extensive background check. WORKING CONDITIONS Environmental Conditions: Possible exposure to traffic noise, blowing dust, vehicle fumes and inclement weather. HOW TO APPLY To apply for this job opportunity, please click here . BENEFITS This part-time position does not include health insurance, vacation or flex time benefits. However, Arizona State Retirement benefits may be activated if the employee is hired to work more than twenty hours per week. CONTACT INFORMATION pdrecruitment@sedonaaz.gov The City of Sedona is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at the City are based on business needs; job requirements; individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status; past or present military service; or any other status protected by law or regulation. Closing Date/Time:
CITY OF SEDONA, AZ Sedona, AZ, US
Jan 01, 2022
Full Time
Come join our team! The City of Sedona is seeking applicants for the position of City Maintenance Worker I . As evidenced by our latest Employee Satisfaction Survey, the City is a great place to work! Employees have good working relationships with coworkers - 93% agree Employees feel the City is a good place to work - 91% agree Employees feel their work is meaningful and understand how their job supports the city’s mission - 93% agree This position performs a variety of duties including maintenance of City facilities, streets, pathways, sidewalks, landscaping, irrigation, parks play areas, swimming pools, turf areas, restrooms, playground equipment, parking lots, storm drainage, and buildings. The City Maintenance Worker I also operates and maintains a variety of maintenance equipment. This position may entail weekend or evening work. ESSENTIAL FUNCTIONS 1. Perform various maintenance tasks related to City facilities or facilities for which the City has maintenance responsibilities. 2. Perform or assist in the repair of City facilities or other related facilities. 3. Perform general maintenance work including irrigation, sign installation and repair, swimming pool maintenance, restroom maintenance, pathway, play equipment repair, minor building repair and grounds maintenance, control of planting, fertilizing, mowing, sweeping, drainage work, debris clean-up and removal. 4. Conduct inspection of City-responsibility facilities for damage, vandalism, broken equipment, hazardous conditions, condition of plants and turf, need for maintenance, and makes reports of findings. 5. Perform work such as flagging, installation of signs and safety devices, drainage maintenance, digging holes, pavement repair, assembling equipment, area clean-up, lifting equipment, filling and lifting sand bags, carrying equipment and debris, area maintenance at City facilities, installation of light bulbs and air filters, concrete/stucco repair, graffiti removal, painting, loading, and unloading vehicles. 6. Operate maintenance equipment such as trucks, tractors, blowers, mowers, paint sprayers, trailers, weed eaters, hand tools, and power tools. 7. Participate in response to emergencies, including repair to streets, parks, and building damage that may result from wind, rain, snow, accidents, sewer overflows, or vandalism. 8. Execute small capital projects such as sidewalk installation, irrigation installation, development of landscaped areas, and assembly of signs, painting buildings, installation of playground and picnic area equipment. Knowledge of: • Tools commonly used in assembling signs, playground equipment, basic building maintenance. • Federal, state, and local laws relating to the proper and safe conduct of work assignments. • Street, turf, and basic building maintenance and safe work practices. Ability to: • Work both in teams or alone depending upon the assigned work task • Wear and use personal protective equipment appropriate to work tasks • Drive trucks, cars, light and heavy vehicles • Perform heavy manual labor • Read, write, and speak English clearly • Communicate in a respectful, tactful manner with the public and City staff • Explain City policies and procedures • Read and follow directions for use of equipment, chemicals, or assembly of various items • Encourage and facilitate an environment of teambuilding and problem solving of work-related issues with fellow employees • Work in a wide range of weather conditions including daylight, nighttime, cold, or hot temperatures • Analyze work settings in order to work safely and properly, and anticipate or solve problems • Participate in record keeping related to assigned work tasks and inspections • Use modern office equipment including computer and cell phone to access work-related information, write and read email, and use word processing functions • Lift 60 lbs. • Maintain mental capacity which allows for effective interaction and communication with others • Maintain effective audio/visual discrimination and perception to the degree necessary for the successful performance of assigned duties • Maintain physical condition appropriate to the performance of assigned duties and responsibilities • Learn new tasks and information License or Certificate: Possession of, or the ability to obtain a State of Arizona drivers license, within one month of hire. Satisfactory driving record. Possession of, or the ability to obtain a commercial driver’s license (CDL) within one year of hire. WORKING CONDITIONS Environmental Conditions: Work is mainly outdoors in all types of weather and at various times of day. Work area may be dusty, muddy, have fumes from roadway traffic, sewers, chemicals, hazardous and non-hazardous, planted and brushy areas, flat to steep areas involving climbing, may involve climbing ladders, working with or near electrical devices, or riding in a hoist. Physical Conditions: Essential and other important responsibilities and duties may require maintaining physical condition necessary for sitting, standing, walking for prolonged periods of time and working closely with others; general manual dexterity; operate motorized equipment and vehicles. Significant lifting may be expected. Good vision including peripheral vision. Good auditory ability necessary. BENEFIT INFORMATION The City of Sedona offers a competitive benefit package that includes: • Arizona State Retirement System • 100% City-paid health, dental and vision coverage for employee • Substantial contributions to health, dental and vision coverage for dependents • City provided $50,000 group term life insurance • Short-term disability • Ninety-six hours of PTO time • Generous vacation accrual rates • Eleven paid holidays • Deferred compensation - Optional IRS 457 plans • Wellness programs HOW TO APPLY To apply for this job opportunity, please click here . CONTACT INFORMATION City of Sedona Human Resources 102 Roadrunner Drive Sedona, AZ 86336 928-203-5038 or 203-5189 HumanResources@SedonaAZ.gov The City of Sedona is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at the City are based on business needs; job requirements; individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status; past or present military service; or any other status protected by law or regulation. Closing Date/Time:
CITY OF SEDONA, AZ Sedona, AZ, US
Jan 01, 2022
Full Time
Come join our team! The City of Sedona is seeking applicants for the position of Police Dispatcher (Communications Specialist) . Become part of a proud and professional workforce that works diligently to provide services to the community. As a Communications Specialist for the Sedona Police Department, you will fill a critical role in enhancing the department’s overall level of service and police response in our community. As evidenced by our recent 2019 Employee Satisfaction Survey, the City is a great place to work! Employees have good working relationships with coworkers - 93% agree Employees feel the City is a good place to work - 91% agree Employees feel their work is meaningful and understand how their job supports the city’s mission - 93% agree Candidates must have excellent data entry skills, be highly organized and detail oriented, possess good customer service skills, and work well in a team environment. This position performs variety of dispatching duties for emergency and non-emergency calls; operates a variety of communication equipment including radios, telephones, and computer systems; gathers, receives, enters and interprets data and information. The position also requires shift work, holidays and weekends. Essential Functions: 1. Receive emergency and non-emergency calls for service; dispatch field units accordingly or refer callers to appropriate resource; determine nature and location of call; determine priority of calls and dispatch units accordingly; direct non-emergency callers to appropriate agency; provide information to callers. 2. Maintain awareness of field unit activity within the computer aided dispatch system (CAD); communicate with field units through radio in accordance with FCC regulations; maintain status and location of units on patrol; monitor fire department frequency for emergency traffic requiring police involvement. 3. Enter, update and retrieve information from State and National computer networks regarding wanted persons, stolen property, vehicle registration, stolen vehicles and other related information. 4. Prepare and compile a variety of statistical and crime reports as required and requested; answer questions and provide information to walk-in traffic and phone callers regarding police procedures and policies. 5. Perform general clerical duties as assigned including preparing correspondence and reports, filing, indexing, and record keeping; maintain a variety of logs relating to public safety activities. 6. Respond to and document requests for warrants; verify and file warrants; document vehicle impoundment information; receive criminal histories on arrests. 7. Ability to work in organized team efforts and assist in problem solving work related issues for continuous improvement in work efforts. Respond to public inquiries in a courteous manner; provide information within the area of responsibility; resolve complaints in an efficient and timely manner. 8. Maintain or perform website content function within assigned role. Knowledge of: Required: • English usage, spelling, grammar and punctuation • Principles of supervision, training and performance evaluation • Modern office procedures, methods and computer equipment Desirable: • Operations, services and activities of a communications program • Operations of a computer aided dispatch system and records system including maintenance • Current law enforcement codes, procedures and practices • Principles and procedures of records keeping, security and dissemination • Techniques of questioning for both emergency and non-emergency calls • Dispatching techniques with use of radio system for communicating and receiving information • Pertinent federal, state and local laws, codes and regulations Ability to: Required: • Work independently in the absence of supervision • Type accurately at a speed necessary for successful job performance • Understand and follow oral and written instructions • Operate a variety of office equipment including a computer and radio • Communicate clearly and concisely, both orally and in writing • Establish and maintain cooperative-working relationships with those contacted in the course of work including City staff and the general public • Maintain mental capacity, which allows the capability of making sound decisions and demonstrating intellectual capabilities • Maintain effective audio/visual discrimination and perception to the degree necessary for the successful performance of assigned duties • Maintain physical condition appropriate to the performance of assigned duties and responsibilities • Ability to work in organized team efforts and assist in problem solving work related issues for continuous improvement in work efforts • Encourage and facilitate environment for building team efforts and problem solving of work related issues by employees • Ensure necessary training and other technical support for building an environment that encourages teams and continuous improvement Desirable (developed through on the job training): • Work under pressure, exercise good judgment and make sound decisions in emergency situations • Effectively communicate and elicit information from upset and irate callers • Analyze and interpret maps • Operate 9-1-1 systems; radio transmitting system, and computer aided dispatch system • Prepare clear and concise analytical and statistical reports • Respond to and resolve difficult and sensitive citizen inquiries and complaints • Interpret and apply federal, state, and local policies, procedures, laws, codes and regulations Experience and Training Guidelines Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Two years of increasingly responsible communications or dispatch experience preferred. Training: Equivalent to the completion of the twelfth grade. Additional specialized training in communications or a related field is desirable. License or Certificate Possess or obtain, and maintain a Level A Terminal Operator Certification. AZ Notary within one year of hire. Note: All candidates selected to move to the next step in the process will be required to complete skills assessment testing, psychological testing and assessment, polygraph, and complete a one-hour observation in the Communication Center. WORKING CONDITIONS Environmental Conditions: Office environment; may be exposed to irregular work hours, noise, unusual fatigue factors, emergency situations and electrical energy. Physical Conditions: Essential and other important responsibilities and duties may require maintaining physical condition necessary for sitting for prolonged periods of time and working closely with others; lifting moderate to heavy boxes and equipment; general manual dexterity. BENEFIT INFORMATION The City of Sedona offers a competitive benefit package that includes: • Arizona State Retirement System • 100% City-paid health, dental and vision coverage for employee • Substantial contributions to health, dental and vision coverage for dependents • City provided $50,000 group term life insurance • Short-term disability • Ninety-six hours of PTO time • Generous vacation accrual rates • Eleven paid holidays • Deferred compensation - Optional IRS 457 plans • Wellness programs HOW TO APPLY To apply for this excellent career opportunity, please click here . CONTACT INFORMATION City of Sedona Human Resources 102 Roadrunner Drive Sedona, AZ 86336 928-203-5038 or 203-5189 HumanResources@SedonaAZ.gov The City of Sedona is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at the City are based on business needs; job requirements; individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status; past or present military service; or any other status protected by law or regulation. Closing Date/Time: