Regional Transportation Commission of Southern Nevada

The Regional Transportation Commission of Southern Nevada, or RTC, is a regional government agency which performs many transportation activities within the Southern Nevada community. The RTC was created in 1965 by state statute and in the 1980s, two significant designations were bestowed upon the RTC.

The RTC is an exciting place to work and opportunities may exist for you! The agency employs around 340 people in professional, managerial and clerical fields ranging from planning and engineering to customer service and beyond. Please check below for a listing of current vacancies.

If you are interested in applying for a position within the RTC, you must complete an RTC application form. You can obtain a form from RTC Human Resources by visiting their office at 600 S.Grand Central Pkwy., 2nd Floor or by logging on to their website.

2 job(s) at Regional Transportation Commission of Southern Nevada

RTC of Southern Nevada Las Vegas, NV, United States
Dec 13, 2018
Full Time
THE POSITION This recruitment is limited to the first 150 completed employment applications. Once that number of applications is reached, this recruitment will close without notice. This recruitment will be used to establish an open competitive and promotional eligibility list that may be used to fill this vacancy and vacancies occurring in this classification for a minimum period of six (6) months. All communication with applicants will be via email. Applicants must provide a current and valid email address when applying. RTC Department of Human Resources determines whether or not you meet the minimum qualifications for the job based on your experience as you describe it on your application. Do not substitute a resume for your application, or write "See Attached Resume" on your application. We do not review resumes, unless specifically stated on the job announcement. Qualifying education and experience must be clearly documented in the "Education and Work Experience" section of the application. Applicants not meeting these requirements will not be considered for employment. Assists in the supervision of the operations of an assigned shift of the customer service center. FLSA STATUS: Exempt Working Conditions: May work shifts on days, evenings, weekends, and holidays. REQUIREMENTS Education and Work Experience Equivalent to a high school diploma and four (4) years of full-time customer service and/or passenger transportation operations experience including two (2) years of full-time experience in a lead capacity. Licensing and Certification Must possess and maintain a valid Class C Driver's License at the time of appointment. Background Investigation Employment with the Regional Transportation Commission in this position is contingent upon completion of a comprehensive education/experience background investigation, and a criminal history record check. The background investigation will also consist of a personal credit history and driving history record check. Required Forms: 1. RTC Application On-Line Profile: Follow all the instructions on the application to include any education and work experience that would qualify you for this position. Only the most-qualified candidates will be invited to participate in the examination process. Candidates should ensure that they highlight any of the following professional experience they possess on their applications/resumes: • Ability to relay communication in both written and verbal form • Demonstrated ability to analyze data • Ability to train staff • Ability to manage a fast paced call center while identifying and resolving daily problems, ensuring the highest level of customer service is being met. PHYSICAL DEMANDS Physical ability to perform duties in a typical office environment; stamina to sit, stand and walk for extended periods of time; strength to lift and maneuver materials and equipment weighing up to 25 pounds with proper equipment; vision to read printed materials; and hearing and speech to communicate in person or over the telephone. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation. EXAMPLE OF DUTIES Assists in supervision, direction, planning, organization, assignment and coordination of assigned customer service staff. Analyzes and compiles data from lists and logs; configures data and writes activity reports; briefs subordinate lead workers on issues, programs and activities. Coordinates and schedules activities to ensure efficient and effective service; ensures adequate coverage to accommodate workload. Monitors employee and unit performance to ensure quality customer service; develops strategies and recommendations to improve reliability, efficiency and enhance customer service. Analyzes, investigates, and responds to issues and concerns; handles more complex and sensitive customer complaints, and resolves disputes in appropriate manner; confers with service providers when required. Assists with monitoring budget and provides input as requested. Oversees safety responsibilities for areas assigned and ensures that direct reports are trained on safety procedures, fully compliant with procedures, and held accountable for breaches in safety and security protocol. Trains, assigns and evaluates the performance of assigned staff; develops, coordinates and conducts in-service training to RTC staff on policies and procedures related to operations. Conducts new hire training related to customer service skills and the RTC transit system as well as on-going refresher training for all Customer Service staff. Prepares, assembles, and delivers training curriculum and materials that have been developed and established by customer service supervisory staff. Maintains training manuals, modules, reference materials, and job aids. Documents and maintains records of staff performance as it relates to observations made during training and quality assurance call monitoring. Represents the RTC at meetings and events; makes presentations to agencies and public groups. Operates a variety of office equipment, to include computers and associated software. Manages multiple projects/deliverables with short targeted completion dates. Other duties as assigned Closing Date/Time: 12/27/2018 6:00 PM Pacific
RTC of Southern Nevada Las Vegas, NV, United States
Nov 16, 2018
Part Time
THE POSITION This recruitment is limited to the first 300 completed employment applications. Once that number of applications is reached, this continuous recruitment will close without notice. This recruitment will be used to establish an open competitive and promotional eligibility list that may be used to fill this vacancy and vacancies occurring in this classification for a minimum period of six (6) months. All communication with applicants will be via email. Applicants must provide a current and valid email address when applying. RTC Department of Human Resources determines whether or not you meet the minimum qualifications for the job based on your experience as you describe it on your application. Do not substitute a resume for your application, or write "See Attached Resume" on your application. We do not review resumes, unless specifically stated on the job announcement. Qualifying education and experience must be clearly documented in the "Education and Work Experience" section of the application. Applicants not meeting these requirements will not be considered for employment. Provides information and assistance to customers on the transit system. HOURS TO BE WORKED PER WEEK: Approximately 20 SALARY: $13.93 Hourly OTHER BENEFITS: This position is not eligible to receive any other employment benefits. SELECTION FOR THIS POSITION DOES NOT GUARANTEE FUTURE FULL-TIME EMPLOYMENT FLSA STATUS: Non-Exempt Working Conditions: May work shifts on days, evenings, weekends, and holidays. REQUIREMENTS Education and Work Experience: Equivalent to a High School diploma/GED; AND one (1) year of customer service experience that involved disseminating information to the public face to face. Background Investigation: Employment with the Regional Transportation Commission in this position is contingent upon successful completion of a comprehensive background investigation, including qualifying education/experience verification, social security trace, and criminal history records review. Selection Process: The selection process will consist of an employment application screening. The most qualified candidates may be invited to participate further in the interview process. All candidates will be notified via email as to whether or not they are being invited to participate in the interview process. Required Forms: 1. RTC Application On-Line Profile: Follow all the instructions on the application to include any education and experience that would qualify you for this position. PHYSICAL DEMANDS Physical ability and stamina to stand and perform activities in environmentally diverse situations for extended periods of time; strength to lift and maneuver materials weighing up to 25 pounds; vision to read printed materials; and hearing and speech to communicate in person or over the telephone. Employees must wear an employer provided uniform while on duty. Accommodations may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodations. This position works outdoors and will be exposed to external weather conditions. EXAMPLE OF DUTIES Provides courteous, friendly, and professional assistance to RTC transit customers. Ensures quick and orderly crowd control movement onto RTC vehicles. Educates customers on fare policies and on obtaining fares through mobile ticketing application, ticket vending machine, and vehicle farebox. Assists in agency and transit projects and assignments. Answers inquiries in regards to transportation services, routes, schedules, stop locations, trip planning, fares, etc. Utilizes street map directory, computer terminal, other transit information and other reference materials. Refers complaints to appropriate authority for investigation and resolution. Reports service, security and maintenance observations to supervisor as appropriate. Distributes transit information to the general public. Maintains adequate knowledge of transit system changes and improvements (service changes, fare changes, etc.). Provides additional information and assistance to internal and external customers as required. Performs other similar and related duties as assigned. Closing Date/Time: Continuous