Jobs in Rockport | Careers in Government

5Jobs found

Customer Service Representative
- Rockport, Texas
- City of Rockport
$19.70-22.85/ hr
- Full Time
- Customer Service
- Education and Training
Accounting Technician
- Rockport, Texas
- City of Rockport
$21.74 - $23.42 Hourly
- Full Time
- Accounting and Finance
Lifeguard
- Rockport, Texas
- City of Rockport
$18.75 - $22.29
- Part Time
- Public Safety
Communications Officer
- Rockport, Texas
- City of Rockport
$21.74-$25.85 Hourly
- Full Time
- Community Relations or PR and Marketing
Police Officer
- Rockport, Texas
- City of Rockport
$27.84-$42.35 Hourly
- Full Time
- Public Safety

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Customer Service Representative
- Rockport, Texas United States
- City of Rockport
- Jul 23, 2026
- $19.70-22.85/ hr - Full Time
City of Rockport

Rockport is known for its endless recreational possibilities and mild weather. Ranked in The 100 Best Small Art Towns of America, and recognized among the top retirements spots in the nation by America's Best Places to Retire. As the City’s Human Resources Department, we partner with all City Departments in providing professional human resource services. Staff works with employees through the pre-employment, employment, and retirement processes. All job openings are posted on the city’s website, and in the newspaper. Applications will be taken only for positions that are open. The City of Rockport is an EOE/ADA employer.
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Job Details
- $19.70-22.85/ hr
- Full Time
- Jul 23, 2026
Job Description
The City is seeking a reliable, customer-focused Customer Service Representative to support the Utility Billing Department. This position serves as a primary point of contact for customers and plays an essential role in providing accurate information, processing payments, and ensuring efficient service delivery to the community.

What You’ll Do

Answer incoming phone calls and greet customers in person, providing courteous and professional assistance

Respond to customer inquiries, concerns, and complaints, helping to resolve issues efficiently

Accept and process in-person customer payments for utility services

Set up new utility customer accounts and process service applications

Receive and process customer service requests and prepare work orders, including:

New utility service requests

Gas leaks and water leaks

Missed garbage service

Process cash collections, including remote check deposits and credit card reconciliation

Review and process billing adjustments in accordance with City policies

Maintain accurate records and files

Perform related duties as assigned

What We’re Looking For

Knowledge of modern office practices and procedures

Knowledge of City and departmental policies and procedures

Familiarity with utility billing policies and procedures

Proficiency with computers and job-related software programs

Strong understanding of customer service principles

Ability to prioritize and organize work in a fast-paced environment with frequent interruptions

Skill in providing professional, effective customer service

Skill in maintaining accurate records and files

Ability to use standard office equipment such as computers, scanners, fax machines, and copiers

Strong oral and written communication skills

Work Environment & Physical Demands

Work is performed in an office setting

Duties are primarily performed while sitting at a desk, with intermittent standing, walking, or stooping

The employee may occasionally lift light to heavy objects

Minimum Requirements

High school diploma or equivalent

Ability to read, write, and perform basic mathematical calculations

One to two years of experience in a similar position, or sufficient experience gained through an internship or apprenticeship to understand the core duties of the role

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City of Rockport

Rockport is known for its endless recreational possibilities and mild weather. Ranked in The 100 Best Small Art Towns of America, and recognized among the top retirements spots in the nation by America's Best Places to Retire.

As the City’s Human Resources Department, we partner with all City Departments in providing professional human resource services. Staff works with employees through the pre-employment, employment, and retirement processes. All job openings are posted on the city’s website, and in the newspaper. Applications will be taken only for positions that are open. The City of Rockport is an EOE/ADA employer.
City of Rockport
- https://www.rockporttx.gov/
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5 Jobs in Rockport

Customer Service Representative

Accounting Technician

Lifeguard

Communications Officer

Police Officer

FEATURED JOBS

County Health Officer

EXECUTIVE ASSISTANT - CLERK OF THE BOARD - AT WILL

Management Analyst I/II (Policy Analyst)

Featured Employers

Berkeley Unified School District

City of Waco

City of Murrieta

Customer Service Representative

City of Rockport

Job Details

Job Description

City of Rockport

City of Rockport

Search Jobs In Rockport

5 Jobs in Rockport

Customer Service Representative

Accounting Technician

Lifeguard

Communications Officer

Police Officer

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FEATURED JOBS

County Health Officer

EXECUTIVE ASSISTANT - CLERK OF THE BOARD - AT WILL

Management Analyst I/II (Policy Analyst)

Featured Employers

Berkeley Unified School District

City of Waco

City of Murrieta

Customer Service Representative

City of Rockport

Job Details

Job Description

City of Rockport

City of Rockport