141 jobs found in orange

Senior Cybersecurity Analyst Senior Information Technologist Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. OPEN TO THE PUBLIC This recruitment will establish an open eligible list that will be used to fill current and future Senior Cybersecurity Analyst positions. The eligible list established may also be used to fill positions in similar and/or lower classifications throughout the County of Orange. DEADLINE TO APPLY Monday, 19th September 2022, 11:59pm PST. ORANGE COUNTY INFORMATION TECHNOLOGY The mission of Orange County Information Technology (OCIT) is to provide innovative, reliable, and secure technology solutions that support County departments in the delivery of quality public services. OCIT provides IT solutions across County departments for voice communications, network services, application support, service desk, desktop support, as well as data center services. Click here for more information on OCIT Click here for more information on the County of Orange. THE OPPORTUNITY OCIT is seeking an experienced Senior Cybersecurity Analyst for the Enterprise Cybersecurity Operations Team. The selected candidate will oversee and assist a team of cybersecurity analysts in the continuous monitoring of the County enterprise environment assets, analyzing threats, mitigating vulnerabilities, detecting compromises, and conducting incident response. The candidate is also responsible for the design, configuration, implementation, and ongoing support of County Enterprise security tools. Ensure the service ability and integrity of SOC equipment and tools Serve as the subject matter expert on security systems, including but not limited to SIEM, SOAR, EDR, IAM, PAM, IPS/IDS, Web Proxy Firewall, DLP, Email Security, and WAP, and provide technical leadership on their day-to-day operation, as well as enhancements to the toolset Participate and lead the efforts of cybersecurity analysts on the day-to-day operation of the SOC Lead and perform threat hunting activities including analysis of threat intelligence, detection and evaluation of IOCs, and escalation of incidents Evaluate vendor solutions, make recommendations, and lead projects for deployment and/or enhancement of security systems Participate in the incident response team and execute the County Incident Response Plan and cyber incident playbooks Review cybersecurity requests against normal operational security processes and provide approval or escalation Support SOC efforts in digital forensics and eDiscovery Liaise with County departments on operational security matters, requests, and problems Maintain documentation on tools, processes, procedures, and playbooks DESIRABLE QUALIFICATIONS AND CORE COMPETENCIES: The ideal candidate will possess a bachelor's degree in Information Computer Sciences, Information Computer Technology, Information Systems, or in a closely related field , five (5) plus years of professional work experience in IT and 3 years within cybersecurity as a cybersecurity analyst. In addition, the ideal candidate will possess extensive professional work experience and/or knowledge in the following core competencies: Information Technology and Cybersecurity Knowledge Understanding the NIST 800-53 framework and application of its controls in operational security Installing, configuring, and supporting all varieties of Microsoft Windows Services and platforms in an enterprise environment Proficiency in scripting languages and PowerShell Implementing enterprise security best practices including encryption, implicit and explicit permissions, multi-factor authentication, auditing and digital forensics, and data retention Understanding network protocols, routing and switching, LAN/WAN, remote access, and encryption protocols Understanding and applying network security concepts and troubleshooting enterprise firewalls, IDS/IPS, DNS Security, and WAF (web application firewall) Knowledge of Microsoft Office365, Azure Cloud, and related security concepts Supporting email routing and messaging systems, email security gateways, and email encryption Intimate knowledge of security tools such as SIEM, SOAR, EDR, DLP, and Web Filter/Proxy (supplemental questions) Extensive writing and communication skills including technical documentation Additional Qualifications (not required, but a plus): Knowledge of IAM and PAM (Privileged Access Management) CompTIA Security+, CySA+, or equivalent certifications Problem Solving | Analytical Skills Identifying and resolving challenging technical issues and problems or researching possible solutions Great analytical skills and ability to work under pressure Leadership | Relationship Building | Interpersonal Skills Knowledge of principles and practices of supervision, team building and leadership Working with other public and private agencies in efforts to provide information technology-specific customer service to the community, public and key stakeholders Generating consensus and collaborative relationships to bring about efficient and effective outcomes Oral | Written Communication Skills Responding quickly, courteously, and proficiently to customer service requests Soliciting feedback and adjusting customer requests to fit into business improvements Developing, maintaining and updating well written procedural documents MINIMUM QUALIFICATIONS Please click here for details on this classification, including the physical, mental, environmental and working conditions. BACKGROUND SCREENING Applicants will be required to pass the background check to the satisfaction of the hiring Agency/Department. RECRUITMENT PROCESS Human Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step and notified of all further procedures applicable to their status in the competition. Application Screening (Refer/Non-Refer) Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step. Structured Oral Interview | SOI (Weighted 100%) Candidates will be interviewed and rated by panel of job knowledge experts. Each candidate's rating will be based on responses to a series of structured questions designed to elicit the candidate's qualifications for the job. Eligible List Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. Based on the County's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure. Veterans Employment Preference Policy (VEPP) The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here (Download PDF reader) to review the policy. ADDITIONAL INFORMATION ADDITIONAL INFORMATION Please see below for important information regarding COVID-19 related requirements. The COVID-19 pandemic continues to evolve, and laws, regulations, and policies regarding COVID-19 are subject to change. The County of Orange is required to comply with all applicable State or County Public Health Orders, some of which require vaccination or testing as follows: Workers, who provide services in certain Medical or High-Risk Settings, will be required to provide proof of full vaccination from COVID-19 or to wear a mask and undergo weekly COVID-19 testing . Workers, who provide services in certain Health Care Facilities or in a correctional facility or detention center where health care is provided, will be required to provide proof that they are fully vaccinated and boosted . (Workers may be exempt from this requirement based on religious beliefs or a qualifying medical reason; however, if exempted, they will be required to wear a mask and undergo weekly COVID-19 testing.) The position for which you are applying may be required to adhere to any applicable State or County Public Health Orders. You will receive notification of any requirement as it applies to a position. EMAIL NOTIFICATION Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . FREQUENTLY ASKED QUESTIONS Click here for additional Frequently Asked Questions. For specific information pertaining to this recruitment, contact Aniko Ruha at aniko.ruha@ocgov.com or (714) 834-7370. EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Closing Date/Time: 9/19/2022 11:59 PM Pacific

Information Technology D atabase Administrator II Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. OPEN TO THE PUBLIC This recruitment will establish an open eligible list that will be used to fill current and future Information Technology Database Administrator II positions. The eligible list established may also be used to fill positions in similar and/or lower classifications throughout the County of Orange. DEADLINE TO APPLY This recruitment will now be open on a continuous basis. until 11:59 p.m. (PST) on the day the County's needs are met First Round of Consideration: Monday, 12th September 2022, 11:59 PST. Qualified applicants are encouraged to apply immediately. ORANGE COUNTY INFORMATION TECHNOLOGY The mission of Oran g e Count y Information Technology (OCIT) is to provide innovative, reliable, and secure technology solutions that support County departments in the delivery of quality public services. OCIT provides IT solutions across County departments for voice communications, network services, application support, service desk, desktop support, as well as data center services. Click here for more information on the OCIT Click here for more information on the County of Orange. THE OPPORTUNITY The Orange County Information Technology department has an opportunity for an experienced, results-oriented IT Database Administrator II to support Orange County Information Technology initiatives and business functions. Installs and tests new versions of database management systems; plans and implements upgrades; regularly tests hardware and software to ensure optimal functionality. Designs, analyzes, develops, maintains and administers database solutions. Develops support programs as needed to transfer, extract, transform and load data into databases and extract and transfer data between databases. Plans, determines and implements database hardware/software configurations, taking into consideration both front end user accessibility and back end organizational needs. Configure, maintain and ensure security of database servers, ETL servers, Report servers and databases. Database performance tuning like locks, dead locks, query analyzer. Create and Deploy ETL packages to database server using various control flow and data flow transformations Evaluate database performance and perform maintenance duties such as tuning, backup, restoration and disaster recovery whenever needed. Create and deploy SSRS reports on report server and grant necessary permissions. Work as part of the production team and with project leads to coordinate data development and determine project scope to optimize the efficiency of the organization's business processes and manage projects to successful completion. Run diagnostic tools to identify database performance bottlenecks and take appropriate corrective actions to improve database performance. Work with development teams to tune SQL queries. Implement and enforce database security based upon HIPAA regulations and industry best practices and county policies. Research and respond to customer complaints regarding database functionality; troubleshoot failures and make corrections to ensure business continuity. Write database documentation, including data standards, procedures and definitions. Participate in disaster recovery exercise planning and execution DESIRABLE QUALIFICATIONS AND CORE COMPETENCIES Technical Experience A bachelor's degree in Computer Science is preferred. A minimum of two years of experience as a SQL Server DBA. Oracle DBA experience a plus. Microsoft SQL Server DBA certification highly desirable. A minimum of 3 years of experience working with Windows servers and settings, databases, and other IT infrastructure. Strong knowledge of Structured Query Language (SQL). Ability to write PowerShell and Shell scripts for build and deployment automation. Experience in SSRS, Power bi and Crystal reports using strong query and analysis highly desirable. Problem Solving | Analytical Skills Identifying and resolving challenging technical issues and problems or researching possible solutions Relationship Building | Interpersonal Skills Working with other public and private agencies in efforts to provide information technology-specific customer service to the community, public, and key stakeholders Experience working in government/social services. Oral | Written Communication Skills Responding quickly, courteously, and proficiently to customer service requests Soliciting feedback and adjusting customer requests to fit into business improvements Generating consensus and collaborative relationships to bring about efficient and effective outcomes. Ability to write complex technical reports Ability to review, evaluate and summarize data. Presenting complex material clearly, concisely, logically, and persuasively both verbally and in writing. MINIMUM QUALIFICATIONS Please click here for details on this classification, including the physical, mental, environmental, and working conditions BACKGROUND SCREENING Applicants will be required to pass the background check to the satisfaction of the hiring Agency/Department. RECRUITMENT PROCESS Human Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step and notified of all further procedures applicable to their status in the competition. Application Screening (Refer/Non-Refer) Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step. Structured Oral Interview | SOI (Weighted 100%) Candidates will be interviewed and rated by panel of job knowledge experts. Each candidate's rating will be based on responses to a series of structured questions designed to elicit the candidate's qualifications for the job. Eligible List Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. Based on the County's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure. Veterans Employment Preference Policy (VEPP) The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click her e ( Download PDF reader) to review the policy. ADDITIONAL INFORMATION ADDITIONAL INFORMATION Please see below for important information regarding COVID-19 related requirements. The COVID-19 pandemic continues to evolve, and laws, regulations, and policies regarding COVID-19 are subject to change. The County of Orange is required to comply with all applicable State or County Public Health Orders, some of which require vaccination or testing as follows: Workers, who provide services in certain Medical or High-Risk Settings, will be required to provide proof of full vaccination from COVID-19 or to wear a mask and undergo weekly COVID-19 testing . Workers, who provide services in certain Health Care Facilities or in a correctional facility or detention center where health care is provided, will be required to provide proof that they are fully vaccinated and boosted . (Workers may be exempt from this requirement based on religious beliefs or a qualifying medical reason; however, if exempted, they will be required to wear a mask and undergo weekly COVID-19 testing.) The position for which you are applying may be required to adhere to any applicable State or County Public Health Orders. You will receive notification of any requirement as it applies to a position. EMAIL NOTIFICATION Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . FREQUENTLY ASKED QUESTIONS Click here for additional Frequently Asked Questions. For specific information pertaining to this recruitment, contact Aniko Ruha at aniko.ruha@ocgov.com or (714) 834-7370. EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Closing Date/Time: Continuous

SECRETARY I This recruitment is open to the public and will close on Wednesday, August 31, 2022 at 11:59 p.m.(PST) The eligible list established through this recruitment will be used to fill current and future Secretary I positions within the County of Orange until the next recruitment. The current vacancy is within the Social Services Agency. This recruitment may also be used to fill positions in similar and/or lower classifications. COUNTY OF ORANGE The County of Orange is a regional service provider and planning agency whose core businesses include public safety, public health, environmental protection, regional planning, public assistance, social services and aviation. THE OPPORTUNITY The Secretary I will provide secretarial support and office services to the executive managers and/or administrative managers. The Secretary I will also assist supervisors by assuming a variety of administrative tasks and non-routine work. The job duties include but are not limited to the following: Screens and answers telephone calls and correspondences Acts as a liaison between supervisor and personnel under their supervision and acts for the supervisor/manager in their absence as authorized Transmits messages, orders and requests, both written and verbal; and maintains office controls on the progress of assignments and projects Relieves supervisor of routine personnel, budget or other operating details, such as scheduling, timekeeping and approving material and purchase requisition Schedules appointments and arranges conferences and meetings for the supervisor, prepares agenda and adjusts necessary in scheduled meeting times, completes arrangements for scheduled meetings, and makes travel arrangements Attends meetings or conferences, takes and/or summarizes notes into minutes and distributes Sets up and maintains files for records and correspondence, maintains manuals, and updates resource materials Exercises good judgment and discretion in handling confidential information Performs other work as assigned MINIMUM QUALIFICATIONS Click here to learn more about the minimum qualifications for Secretary I. DESIRABLE QUALIFICATIONS AND CORE COMPETENCIES The preferred candidate will have at least two (2) years of experience performing clerical work, administrative support to the various levels of organizational management, maintaining confidentiality, providing excellent customer service, and communicating effectively both orally and in writing. In addition, will also possess the following core competencies: Technical Expertise/Computer Savvy Operates multiple telephone lines, computers and applicable peripheral equipment Uses Microsoft Outlook, Microsoft Word, Microsoft PowerPoint and Microsoft Excel and other software applications proficiently Conducts computer-based research utilizing various programs including the Internet Prepares agendas and minutes as needed for departmental meetings Maintains electronic systems and generates reports Communication/Interpersonal Skills Interacts with departmental staff, other County employees, and outside agencies/constituents with professionalism, tact and diplomacy Effectively conveys and clarifies information utilizing business grammar and punctuation Effectively follows written and oral instruction and able to give instructions to others Concisely composes written documents to convey thoughts and ideas with accuracy Ensures customer service satisfaction and responds timely to inquiries using effective oral and written skills Problem Solving/Judgment Exercises an appropriate sense of urgency Anticipates or recognizes the existence of a problem Informs supervisor and subordinates of critical information for performing job responsibilities and delivering services Applies and improves skills and judgment to accomplish a result or to accomplish the job effectively Draws generalized conclusions based on experience and observations Exercises sound judgment and discretion with confidential information Researches, compiles, assimilates and prepares confidential and sensitive documents Maintains composure in a stressful work environment Planning/Organization Able to multitask and prioritize assignments Manages and maintains both hard and soft copy files Uses schedules, project plans, agendas, and other planning and organizing tools to accomplish tasks and meet all deadlines SPECIAL QUALIFICATIONS Social Services Agency (SSA) candidates will be required to undergo a background clearance check and must successfully clear prior to the start of their employment. All employment offers are contingent upon successful completion of a background check. Areas considered in the background check include conviction history, employment history, professional references and education verification (i.e. degree, license, or official transcripts) if applicable. Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S.) In addition, a Child Abuse Central Index (CACI) background clearance check may be required. CACI is a repository of child abuse investigation reports managed by the Department of Justice (DOJ) that contains information related to substantiated cases of physical abuse, sexual abuse, mental/emotional abuse, and/or severe neglect of a child. PHYSICAL AND MENTAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS Physical Requirements: Possess vision sufficient to read standard text, fine print, various handwritings and view a computer monitor; speak and hear well enough to communicate clearly and understandably in person and over the telephone; independent body mobility sufficient to stand, sit, walk, stoop, and bend routinely to perform daily tasks; ability to sit for prolonged periods of time; manual dexterity to use hands, arms, and shoulders repetitively to operate a keyboard and use other office equipment such as a stapler, telephone and photocopy machine. Mental Requirements: Possess the ability to independently reason logically to analyze data, reach conclusions and make recommendations; possess the ability to remain calm and appropriately focused in rapidly changing and difficult situations involving conflict, complex issues, controversy and diverse stakeholder groups and interests; possess the ability to deal calmly and effectively with emotional interactions. Environmental Conditions: Ability to work in an office environment with changing priorities, deadlines and multiple assignments concurrently. RECRUITMENT PROCESS Human Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step and notified of all further procedures applicable to their status in the competition. Online Assessment (Weighted 100%) Applicants who meet minimum qualifications will be invited to participate in one or more job-related assessments. Only the most successful applicants will move forward to the next step in the recruitment process. Eligible List Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. Based on the Agency's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the recruitment process. ADDITIONAL INFORMATION Please see below for important information regarding COVID-19 related requirements. The COVID-19 pandemic continues to evolve, and laws, regulations, and policies regarding COVID-19 are subject to change. The County of Orange is required to comply with all applicable State or County Public Health Orders, some of which require vaccination or testing as follows: Workers, who provide services in certain Medical or High-Risk Settings, will be required to provide proof of full vaccination from COVID-19 or to wear a mask and undergo weekly COVID-19 testing . Workers, who provide services in certain Health Care Facilities or in a correctional facility or detention center where health care is provided, will be required to provide proof that they are fully vaccinated and boosted . (Workers may be exempt from this requirement based on religious beliefs or a qualifying medical reason; however, if exempted, they will be required to wear a mask and undergo weekly COVID-19 testing.) The position for which you are applying may be required to adhere to any applicable State or County Public Health Orders. You will receive notification of any requirement as it applies to a position. EMAIL NOTIFICATION: Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . FREQUENTLY ASKED QUESTIONS: Click here for additional Frequently Asked Questions. For specific information pertaining to this recruitment, please contact Alex Ochoa at (714) 245-6259 or Alex.Ochoa2@ssa.ocgov.com EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Closing Date/Time: 8/31/2022 11:59 PM Pacific

SENIOR JAVA DEVELOPER (SENIOR IT APPLICATIONS DEVELOPER) Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. THIS RECRUITMENT IS OPEN TO THE PUBLIC Online applications will be accepted beginning Monday, August 15, 2022 ; this recruitment will remain open on a continuous basis until 11:59 pm (PST) on the day the needs of the department are met. All applicants are encouraged to apply immediately as this bulletin can close at any time without notice. The eligible list established through this recruitment will be used to fill a current vacancy in the Orange County District Attorney's Office and may also be used by other County of Orange departments to fill other vacancies in this classification as well as lower classifications within this job series. THE DISTRICT ATTORNEY-PUBLIC ADMINISTRATOR: The Orange County District Attorney (OCDA) represents the People of the State of California in criminal and civil proceedings, serves the court and criminal justice system, and the Orange County Grand Jury. The mission of the Office of the Orange County District Attorney is to enhance public safety and welfare and to protect and respect crime victims and to create security in the community through the vigorous enforcement of criminal and civil laws in a just, honest, efficient and ethical manner. The Office consists of three major divisions: Legal, Investigative Bureau, and Administration. THE OPPORTUNITY: The District Attorney's Office is seeking to hire a Senior Java Developer who has demonstrated knowledge and experience in developing web and desktop applications. The Senior Java Developer will be part of the District Attorney's Information Technology Services Unit. This position will perform a range of duties that include supporting the modernization of the in-house developed complaint management system, discovery request management system, and electronic directions for complaint management system. DESIRABLE QUALIFICATIONS: In addition to the minimum qualifications, the ideal candidate will possess two (2) years of professional work experience with Object Oriented Programming (Java, J2EE) and Web Based Programming (.Net, HTML) with emphasis on Java. In addition, the ideal candidate will be a self-starter, efficient, disciplined, and possess extensive knowledge and/or experience in the following competencies: Technical Expertise Web based design, development, and maintenance experience with emphasis on Java using Java 8, JSP, JBoss EAP, Maven, .NET, .NET Core, C#, Entity Framework, Entity Framework Core, Rest APIs, LINQ, CSS, JQuery, HTML, and JavaScript Source Control , Knowledge of source control software such as TFS and Git MS SQL database, Write simple queries, Create Stored Procedures and Views Agile development Solid understanding of programming concepts and design patterns MINIMUM QUALIFICATIONS: For detailed information on Senior Java Developer minimum qualifications and the physical and mental requirements as well as the environmental conditions, click here . RECRUITMENT PROCESS: The Office of the District Attorney Human Resources screens all applications to identify qualified candidates who meet the minimum qualifications. After the initial screening, qualified candidates will be referred to the next step in the process and be notified of all further procedures applicable to their status in the competition. Structured Oral Interview | SOI (Weighted 100%) Applicants will be interviewed and rated by an oral interview panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job. Only the most successful candidates will be placed on the eligible list. ELIGIBLE LIST: Once the assessment has been completed, District Attorney Human Resources will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. NOTE: Based on the Department's needs, the recruitment process listed above may be modified. All candidates will be notified of any changes in the process. Veterans Employment Preference: The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here (Download PDF reader) (Download PDF reader) to review the policy. Note: Responses of "See Resume" or copy and paste of work experience are not a qualifying response and will not be evaluated or rated. Resumes will not be accepted in lieu of the application and any supplemental questions. If you have no experience, write "no experience" for the appropriate question. SPECIAL QUALIFICATIONS Candidates under consideration for hire by the District Attorney-Public Administrator will be required to pass an extensive background investigation to the satisfaction of the department. ADDITIONAL INFORMATION ADDITIONAL INFORMATION: Please see below for important information regarding COVID-19 related requirements. The COVID-19 pandemic continues to evolve, and laws, regulations, and policies regarding COVID-19 are subject to change. The County of Orange is required to comply with all applicable State or County Public Health Orders, some of which require vaccination or testing as follows: Workers, who provide services in certain Medical or High-Risk Settings, will be required to provide proof of full vaccination from COVID-19 or to wear a mask and undergo weekly COVID-19 testing. Workers, who provide services in certain Health Care Facilities or in a correctional facility or detention center where health care is provided, will be required to provide proof that they are fully vaccinated and boosted. (Workers may be exempt from this requirement based on religious beliefs or a qualifying medical reason; however, if exempted, they will be required to wear a mask and undergo weekly COVID-19 testing.) The position for which you are applying may be required to adhere to any applicable State or County Public Health Orders. You will receive notification of any requirement as it applies to a position. EMAIL NOTIFICATION: Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . FREQUENTLY ASKED QUESTIONS: Click here for additional Frequently Asked Questions. For specific information pertaining to this recruitment, please contact Marina Guillen at (714) 347-8420 or Marina.Guillen@ocdapa.org . EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Closing Date/Time: Continuous

Chief Compliance Officer (Administrative Manager III) Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. This recruitment is open to the public for a minimum of five (5) business days. This recruitment will remain open on a continuous basis until 11:59 PM (PST) on the day the County's needs are met. Applicants are encouraged to apply immediately. The open eligible list established by this recruitment will be used to fill current and future Administrative Manager III positions with this specialty. This recruitment may also be used to fill positions in similar and/or lower classifications throughout the County . HEALTH CARE AGENCY The County of Orange , Health Care Agency (HCA) is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family and community health. Under the direction of the Agency Director, a new and dynamic executive team with an organizational structure comprised of six (6) service areas - Correctional Health, Director's Office, Finance & Administrative, Mental Health & Recovery, Public Health, and Strategy & Special Projects - is committed to meeting the health needs of the diverse Orange County community. DIRECTOR'S OFFICE The Director's Office supports organizational operations and initiatives under the oversight of the Agency Director, including communications, compliance and privacy management, and population health and equity. Communications serves as the HCA's Public Information Office, responding to and coordinating media requests for information, drafting, and issuing press releases, and managing the Agency's social media presence. Additionally, provides internal support to programs in the development and marketing of information about the HCA and our contracted partners across multiple platforms. Office of Compliance & Privacy ensures organizational compliance with federal and state regulatory requirements, including compliance training, issue reporting and adherence to Health Insurance Portability and Accountability Act (HIPAA) privacy rights. THE OPPORTUNITY The Chief Compliance Officer shall be responsible for monitoring day-to-day compliance activities engaged in by the County of Orange Health Care Agency. The position will be responsible for the following: Implementation of the HCA Compliance Program and to ensure compliance with Federal Health Care program requirements Advising the Agency and Assistant Directors, and Executive Team regarding compliance issues including regulatory, fiscal, operations and policy Serving as a member of the HCA Executive Team to participate in establishing Agency policy and operational oversight Chairing the HCA Compliance Committee Instituting, maintaining, and revising, as needed, a Code of Conduct, and policies and procedures to ensure compliance with the requirements of federal healthcare programs Developing and implementing policies and procedures relating to the safeguarding of Protected Health Information (PHI) which is used or disclosed by the HCA Planning, implementing, maintaining, and evaluating training and communication programs to ensure that all employees are educated about the Compliance Program, Code of Conduct, policies and procedures, use of the compliance telephone hotline, and other specific compliance issues as deemed necessary Establishing employee reporting channels, including, but not limited to, a compliance telephone hotline, which employees and contractors may use to seek guidance on compliance issues and to report misconduct, including actual or potential violations of law, regulation, policy, procedure, or the Code of Conduct in a confidential manner and without fear of retaliation Identifying potential areas of compliance risk for HCA as well as advising and assisting Agency management in coordinating internal compliance policies and procedures Coordinating compliance investigations of alleged violations of law and the Code of Conduct and making independent and objective recommendations for corrective action, if necessary to prevent recurrence of a violation Responding appropriately if a violation is uncovered, including proper reporting of violations of law to management and to legal counsel. Conducting follow-up reviews to determine whether problems or violations have been effectively addressed Coordinating with Human Resources, Contract Development, Management Services and appropriate program staff to prohibit the employment or contracting with persons or entities prohibited from participation in federal health care programs Reporting regularly to the HCA Director/Assistant HCA Director on the status of the Compliance Program Ensuring that HCA meets compliance reporting obligations or requirements for state and federal health care programs Manages the HCA Privacy team Has an independent reporting relationship to the County Fraud Hotline and is authorized to report on compliance matters directly to this Department at any time Responsible for any reporting obligations to state or federal oversight agencies Managing and providing oversight to HCA's Custodian of Records DESIRABLE QUALIFICATIONS & CORE COMPETENCIES The ideal candidate will possess four (4) or more years of progressive experience in a healthcare setting with managing Privacy and HIPAA compliance program(s). Possession of a bachelor's degree in a field related to Public Health or Behavioral Health is highly desired. In addition, the ideal candidate will possess extensive knowledge and experience in the following core competencies: Technical Knowledge l Experience Extensive experience with County health care, healthcare management, government compliance, legal services, internal audits, risk management, and/or regulatory affairs Knowledge and application of federal, state, and local regulations including, but not limited to: HIPAA; OIG regulations; Mental Health, Medicare, and Medicaid requirements; False Claims and Anti-Kickback statutes, County health care, healthcare management, government compliance, legal services, internal audits, risk management, regulatory affairs Principles and practices of organization, time management, public administration Methods of legal and factual research, including use of automated systems Ability to analyze, interpret and implement Medicare, Medicaid, state and federal public program regulations Proficiency with Microsoft Word, Excel, Power Point, and Outlook Leadership l Supervision Working collaboratively and establishing rapport with staff, managers, senior leadership and stakeholders Developing innovative and effective solutions for complex issues Selecting, training, leading, and motivating high performance and results-oriented teams Building and maintaining positive forward focused work environments Foster a positive team atmosphere Accepting challenges, exercising good judgment, and conducting appropriate risk management Communication l Interpersonal Skills Effectively communicating both orally and in writing within the Agency, including facilitation, consultation, negotiation, and persuasion, and conflict resolution Presenting ideas and complex material clearly, concisely, logically and persuasively both orally and in writing Writing succinct, informative, and clear communications Communicating on sensitive issues, demonstrating excellent judgment and diplomacy, which leads to successful outcomes Building and maintaining appropriate collaborative relationship with key stakeholders SPECIAL QUALIFICATIONS Within one year of appointment, obtain or possess a healthcare compliance certificate from the Healthcare Compliance Certification Board (HCCB) of the Health Care Compliance Association (HCCA). MINIMUM QUALIFICATIONS Click here for information on the minimum qualifications for the Administrative Manager III of this classification. PHYSICAL, MENTAL, AND ENVIRONMENTAL CONDITIONS Click here to view the Physical, Mental, and Environmental Conditions for the Administrative Manager III classification. RECRUITMENT PROCESS Human Resource Services (HRS) screens all application materials for minimum qualifications. After screening, applicants who meet the minimum qualifications will be referred to the next step in the recruitment process. All applicants will be notified via email of their status in the process. Application Screening (Refer/Non-Refer) Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step. Structured Oral Interview | SOI (Weighted 100%) Applicants will be interviewed and rated by a panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job. Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure. Eligible List Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. Veterans Employment Preference The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy. ADDITIONAL INFORMATION Please see below for important information regarding COVID 19 related requirements. The COVID-19 pandemic continues to evolve and laws, regulations, and policies regarding COVID-19 are subject to change. The County of Orange is required to comply with any State or County Public Health Orders which may apply as follows: Workers who provide services in certain Medical or High-Risk Settings, may be required to provide proof of full vaccination from COVID-19 or to wear a mask and undergo weekly COVID-19 testing . Workers, who provide services in certain Health Care Facilities or in a correctional facility or detention center where health care is provided, will be required to provide proof that they are fully vaccinated and boosted . (Workers may be exempt from this requirement based on religious beliefs or a qualifying medical reason; however, if exempted, they will be required to wear a mask and undergo weekly COVID-19 testing.) The position for which you are applying may be required to adhere to any applicable State or County Order. You will receive notification of any requirement as it applies to a position. Email Notification Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . Frequently Asked Questions Click here for additional Frequently Asked Questions. For specific information pertaining to this recruitment, please contact Thai Do at (714) 834-2598 or Tdo@ochca.com . EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Closing Date/Time: Continuous

PUBLIC WORKS MAINTENANCE WORKER II SALARY INFORMATION Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. OPEN TO THE PUBLIC This recruitment is being held to establish an open to the public eligible list to fill current and future Public Works Maintenance Worker II positions within OC Public Works. This recruitment may also be used to fill positions in similar and/or lower-level classifications throughout the County of Orange. DEADLINE TO APPLY Qualified applicants are encouraged to apply immediately, as the recruitment will close on Wednesday, August 24, 2022 at 11:59pm PST. OC OPERATIONS AND MAINTENANCE OC Operations and Maintenance is a section within OC Public Works whose goal is to serve the citizens of Orange County by providing a safe environment and enhanced quality of life through improvements to and maintenance of public infrastructure. Operations and Maintenance provides a wide range of planning, design, project management, construction, and maintenance services to Orange County's unincorporated areas, 380 miles of flood control channels, 4 dams, 8 pumping stations, 336 road miles, and other infrastructure. O&M provides public works services for contracted cities. O&M also plays a crucial role in responding to the needs of the public in the aftermath of devastating fire and storm events and other general emergencies. For more information on OC Public Works click here. For more information on the County of Orange click here . THE OPPORTUNITY OC Public Works is seeking individuals for the Public Works Maintenance Worker II position. Under general supervision, the individual will be responsible for performing a variety of semi-skilled tasks in maintaining and repairing roads, flood control, and other public works facilities. This position will also support the activities of traffic control, road closures, and labor work during emergency situations that could cause harm or pose safety issues to the public. This may include performing emergency street, sewer, storm drain, and other public works maintenance work as required. This work generally requires some understanding of construction methods. Incumbents may be assigned to operate light construction equipment or vehicles as a regular part of the assignment. The immediate vacancies are within the following areas: CITY CONTRACTS UNIT Daily duties and responsibilities may include, but not limited to: Perform a variety of semi-skilled tasks in maintaining and repairing road, flood control channels, and other public works facilities and sites Performs various labor and semi-skilled duties as needed and requested by the contracted Cities such as install/repair signs and banners; grinding, ramping and patching sidewalks and curb/gutters; pothole repairs; weed abatement; graffiti removal; curb painting; trash, debris, and bulky item removals; landscape clean-up; tree trimming and fallen tree removals; responds to various emergency calls from the public and City Engineer Operate and maintain a variety of hand and pneumatic tools, equipment, trailers, stake bed truck, and/or light construction equipment Maintain records of work completed, timekeeping, equipment, materials, and utilize a variety of computer programs This position is based in Dana Point and the incumbent is required to work a 9/80 shift, Sunday - Wednesday and every other Thursday and will assist the County staff on the various tasks listed above as well as additional tasks requested by the City. On Sundays, this position will work independently and/or assist the City staff with various special events, cart removals, trash removals, sign replacement/installations, minor traffic control, weed abatement, and various tasks as assigned. GENERAL MAINTENANCE UNIT Daily duties and responsibilities may include, but not limited to: Performs a variety of semi-skilled tasks and oversight of fabrication, repair, and new construction activities associated with the General Maintenance projects and facilities Performs tasks associated with clean up of trash and debris in flood control channels, pump stations, dams and basins Supervises Court Referred Personnel (CRP's) in the performance of maintenance duties who require constant monitoring, control, and oversight Prioritizes and coordinates activities in the field on a daily/weekly basis, including determining the necessary equipment and material required to execute work activities Operates and maintains a variety of hand and gas and pneumatic tools, equipment and a crew truck or light construction equipment Maintains records of work completed, timekeeping, equipment, and material This position is based in the City of Orange and the incumbent will be required to work a 9/80 shift, Monday - Thursday 6:00 am- 3:30 pm and every other Friday 6:00 am - 2:30 pm. Every other Friday is observed as a flex day off. DESIRABLE QUALIFICATIONS & CORE COMPETENCIES The ideal candidate will possess extensive experience in construction methods and will have experience in majority of the following areas: Concrete grinding/patching Minor asphalt patching Traffic sign installation, repairs, and replacement Reading plan specifications and traffic control plans Operation of light commercial vehicles and stake bed trucks Using small hand and power tools for set-up, maintenance and repairs Using gas powered tools for trimming and cutting trees and vegetation Using high-pressure spray equipment to pressure wash various surfaces In addition to the desired experience listed above, the successful candidate will possess the experience and training in the competencies listed below: Technical Expertise Experience performing construction or related laboring duties requiring the use of hand and power tools, motors, engines, compressors or pumps Experience in the repair of concrete work Experience operating maintenance equipment and tools such as power tools, (gas, electric, battery) high-pressure equipment, towing/operating small trailers, and other related equipment and tools Experience with traffic sign installation, repairs, and replacement, and understanding work order assignments and traffic control plans. Experience in trimming, cutting and removal of trees, shrubs and vegetation Experience reading and understanding plans and specifications Safety Practices General knowledge of safe work practices relating to the use of hand and power tools (gas, electric, battery), motors, engines, vehicle operations, compressors and pumps Follows strict guidelines and safety regulations Utilizes proper safety precautions related to all work performed Communication Skills Effectively communicating with supervisors, co-workers, various public agencies, and the public Following written and oral instructions and schedules Working cooperatively with others Giving instructions and directing the work of others Maintaining accurate written documentation MINIMUM QUALIFICATIONS Please click here to view the minimum qualifications for Public Works Maintenance Worker II. REQUIRED LICENSE City Contracts Unit Candidates must possess a valid California Driver's License C by date of appointment. General Maintenance Unit Candidates must possess a valid California Driver's License, B or C by date of appointment and candidates will be required to possess a valid California Driver License, Class B with passenger endorsement by the end of probation. Failure to do so will result in failure of probation. These must be maintained throughout employment within this series. PHYSICAL & MENTAL REQUIREMENTS Applicants must possess vision sufficient to read standard text and to drive a vehicle; speak and hear well enough to communicate clearly and understandably to individuals and groups, in person, over the telephone and over a hand held radio; possess body mobility sufficient to frequently walk over uneven terrain and to stand, sit, bend, stoop, twist at the waist and frequently turn the neck up and down and side to side; possess manual dexterity to operate keyboards and write. Applicants may be required to possess one or more of the following: the ability to climb, bend, and reach overhead in rugged conditions to review/evaluate work; manual dexterity and bodily movement sufficient to operate various types of equipment in extreme conditions; lift up to 50 lbs. Applicants must possess the ability to remain calm and appropriately focused in rapidly changing and difficult situations, and be able to deal calmly and effectively with emotional citizens and with the general public, overall. ENVIRONMENTAL CONDITIONS Applicants must be able to function effectively at various work sites with potential exposure to pollens, fumes, dust, dirt, oils, chemicals, pesticides, animals, wildlife, uneven terrain, mud and inclement weather. RECRUITMENT PROCESS Human Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step and notified of all further procedures applicable to their status in the competition. Online Examination (Weighted 100%) Candidates whose work experience appear to best meet the needs of the department will be invited to participate in an examination covering job-related items. Only the candidates who receive the highest score on the assessment will be placed on an eligible list. Based on the Department's needs, the selection procedures above may be modified. Candidates will be notified of any changes in the selection procedures. Eligible List Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to selection interview to be considered for present and future vacancies. Veterans Employment Preference The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy. ADDITIONAL INFORMATION PLEASE SEE BELOW FOR IMPORTANT INFORMATION REGARDING COVID 19 RELATED REQUIREMENTS The COVID-19 pandemic continues to evolve and laws, regulations, and policies regarding COVID-19 are subject to change. The County of Orange is required to comply with any State or County Public Health Orders which may apply as follows: Workers who provide services in certain Medical or High-Risk Settings, may be required to provide proof of full vaccination from COVID-19 or to wear a mask and undergo weekly COVID-19 testing . Workers who provide services in certain Health Care Facilities or correctional facility or detention center where health care is provided, may be required to provide proof of vaccination . (Workers may be exempt from this requirement based on religious beliefs or a qualifying medical reason; however, if exempted worker will be required to mask and undergo weekly COVID-19 testing.) The position for which you are applying may be required to adhere to any applicable State or County Order. You will receive notification of any requirement as it applies to a position. EMAIL NOTIFICATION Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . FREQUENTLY ASKED QUESTIONS Click here for additional Frequently Asked Questions. Questions? For specific information pertaining to this recruitment, contact Krystal Graciano at 714-667-1603 or by email at krystal.graciano@ocpw.ocgov .com EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Closing Date/Time: 8/24/2022 11:59 PM Pacific

HEALTH PROGRAM SPECIALIST Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. OPEN TO THE PUBLIC This recruitment is and will remain open to the public on a continuous basis for a minimum of five (5) business days until the needs of the County are met. This recruitment will establish an open eligible list to fill current and future Health Program Specialist vacancies. The eligible list established may also be used to fill similar and/or lower level classifications throughout the County of Orange. THE AGENCY The County of Orange , Health Care Agency (HCA) is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family and community health. Under the direction of the Agency Director, a new and dynamic executive team with an organizational structure comprised of seven (7) service areas - Correctional Health, Director's Office, Finance & Administrative, Medical Health, Mental Health & Recovery, Public Health, and Strategy & Special Projects - is committed to meeting the health needs of the diverse Orange County community. THE DEPARTMENT Authority and Quality Improvement Services (AQIS) is a Mental Health and Recovery Services (MHRS) function area that supports programming in the other two MHRS function areas: Adult and Older Adult (AOA) and Children, Youth and Prevention Behavioral Health (CYP) Services. It supports MHRS' two managed care programs, the Mental Health Plan (MHP) and the Drug Medi-Cal organized Delivery System (DMC-ODS) as well as their other mental health and Substance Use Disorder (SUD) programming. COURT PROGRAMS/SUD UNIT The Court Programs/SUD unit of AQIS oversees the DUI, PC1000 and PC1210 programs in Orange County. The Court Programs/SUD Unit provides regular monitoring, technical assistance, and quality improvement services to the contracted providers who offer these programs. The unit audits providers to ensure compliance with State regulations and to assist providers in rendering services to the public. Staff are also responsible for supporting County SUD program monitoring and regulatory compliance with administrative requirements of DMC-ODS and Substance Abuse Bloc Grant (SABG) funded programs. THE OPPORTUNITY The Health Program Specialist (HPS) is an administrative position utilized within AQIS under the supervision of the program supervisor. The HPS in AQIS Court Programs/SUD Unit is instrumental in ensuring that clients receive quality services in a safe environment. The HPS is responsible for the programmatic and fiscal integrity of contracted DUI, PC 1000.1 and PC1210 programs. The HPS is responsible for conducting site visits of County programs and creating monitoring reports, corrective action plan templates, and various other communications for providers, the State Department of Health Care Services (DHCS), County partners, and the public. The HPS is also responsible for reviewing requirements for beneficiary access to services; beneficiary informing, rights, and protections; staffing patterns; and communicating new processes to other monitoring staff across the system. In addition, duties for this position include, but are not limited to, the following: Conducting both formal and informal reviews of contracted provider(s) to identify deficiencies and/or areas of non-compliance, and to verify corrective action is taken Ensuring compliance with the applicable statutes and regulations by any licensed program within the County's jurisdiction Providing technical assistance to contract provider staff by organizing training sessions, meetings, and conferences DESIRABLE QUALIFICATIONS & CORE COMPETENCIES The ideal candidate will possess program and contract monitoring experience with behavioral health programs. Specific experience in SUD programs is highly desirable. In addition, the ideal candidate will possess extensive knowledge and/or experience in the following core competencies: Professional and Technical Expertise Understanding of adults, older adults, and transitional age youth living with SUDs Understanding of program components for target population based on laws, rules, and regulations for treatment providers of SUDs Understanding and application of the regulatory requirements of California Code of Regulations (CCR), Title 9, Division 4, Chapter 3 and quality management principles Conducting contract monitoring and implementing compliant practices and procedures within a public sector setting Possessing intermediate to advance proficiency in Microsoft Office Programs Analyzing and Interpreting Data Using various data bases to track, analyze, and report data outcomes Reviewing, comprehending, and evaluating contract specifications and assessing the efficacy of services Determining and navigating impacts of new or current legislation on behavioral health programs Fact Finding Conducting audits to determine compliance with State and Federal requirement and articulating contract requirements Investigating and researching sensitive issues and/or complaints Writing | Oral Communication Participating in conferences, professional training, and group discussions and effectively disseminating information to team members Attention to Detail | Self-Management Organizing, scheduling/planning visits, conducting trainings and presentations Meeting timeframes and responding to requests and communication in the timely manner Demonstrating excellent attention to detail and quality assurance/improvement skills Relationship Building Working with team and supervisor toward established goals of unit Understanding of global perspective and supporting the larger Division goals and program's missions MINIMUM QUALIFICATIONS Click here to view the minimum qualifications for the Health Program Specialist classification as well as the physical & mental requirements and the working & environmental conditions. RECRUITMENT PROCESS Human Resource Services (HRS) screens all application materials for minimum and/or desirable qualifications. After screening, applicants who meet the minimum and/or desirable qualifications will be referred to the next step in the recruitment process. Veterans Employment Preference The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy. Application Screening (Refer/Non-Refer) Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step. Online Assessment (Weighted 100%) Applicants who meet desirable qualifications will be invited to participate in a series of online examinations related to the essential job functions. The most successful candidates will be placed on an eligible list. Based on the Department's needs, the selection procedures listed above may be modified. Candidates will be notified of any changes in the selection procedures. Eligible List Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for current and future vacancies. ADDITIONAL INFORMATION Please see below for important information regarding COVID-19 related requirements. The COVID-19 pandemic continues to evolve, and laws, regulations, and policies regarding COVID-19 are subject to change. The County of Orange is required to comply with all applicable State or County Public Health Orders, some of which require vaccination or testing as follows: Workers, who provide services in certain Medical or High-Risk Settings, will be required to provide proof of full vaccination from COVID-19 or to wear a mask and undergo weekly COVID-19 testing . Workers, who provide services in certain Health Care Facilities or in a correctional facility or detention center where health care is provided, will be required to provide proof that they are fully vaccinated and boosted . (Workers may be exempt from this requirement based on religious beliefs or a qualifying medical reason; however, if exempted, they will be required to wear a mask and undergo weekly COVID-19 testing.) The position for which you are applying may be required to adhere to any applicable State or County Public Health Orders. You will receive notification of any requirement as it applies to a position. EMAIL NOTIFICATION Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . FREQUENTLY ASKED QUESTIONS: Click here for additional Frequently Asked Questions. Questions? For specific information pertaining to this recruitment, contact Janeth Boudreaux at 714-834-2217 or by email at jboudreaux@ochca.com . EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Closing Date/Time: Continuous

Description What do you value in your next job? At the Orange County Sanitation District our Core Values form the framework of our organization and reinforce our professional work ethic. If the following values ring true with you, we'd love to invite you to explore our career opportunities further. Integrity, Inclusion, Honesty, and Respect We aspire to the highest degree of integrity, inclusion, honesty, and respect in our interaction with each other, our suppliers, our customers, and our community. We strive to demonstrate these values in our actions, commitments, and service. Leadership, Teamwork, and Problem Solving We lead by example, acknowledging the value of our resources and using them wisely to achieve our mission. We strive to reach OC San goals through cooperative efforts and collaboration with each other and our constituencies. We work to solve problems in a creative, cost-effective, and safe manner, and we acknowledge team and individual efforts. Customer Service, Transparency, and Accountability We are committed to acting in a timely, accurate, accessible, and transparent manner through excellent customer service. We are committed to act in the best interest of our internal and external stakeholders. Resiliency, Innovation, and Learning We continuously develop ourselves, enhancing our talents, skills, and abilities. We recognize that only through personal growth and development will we progress as an agency and as individuals. Safety We are committed to providing a safe work environment. We will demonstrate leadership, promote individual accountability, and participate actively in the advancement of our health and safety practices. OC San is currently looking to fill the role of an Electrical Technician II. Under general supervision, the Electrical Technician II performs a variety of complex assignments including maintenance, repair and installation of electrical equipment up to 12,000 volts. Electrical work may be performed on controls, motors, transformers, variable frequency drives, batteries and generators. Specifically, performing predictive, preventative, and corrective maintenance on assigned equipment; isolating power, locating and troubleshooting problems and making necessary repairs; restoring power and checking equipment for proper operation; performing complex electrical circuit installation for additions or modifications; pulling wire and wiring in circuit as shown on blueprints; testing systems for proper installation; maintaining and repairing equipment at pump stations and plant facilities such as motors, vent fans, sump pumps, lighting systems, switchgears and uninterrupted power supply systems. This individual will also be responsible for recording data in OC San's Computerized Maintenance Management System (Maximo), regarding equipment including voltage and amp readings, and date and type of work performed. Other duties include responding to inquiries and resolving complaints in a courteous, efficient, and timely manner; estimating time, materials, and equipment required for jobs; contacting other departments involved in the maintenance or repair of equipment; driving OC San vehicles; and performing related duties as required. Qualifications & Requirements Requirements 1. High school diploma or G.E.D., supplemented by specialized training or coursework such as relevant trade school in electrical technology or a related field. 2. Three (3) years of experience maintaining, repairing, and installing electrical equipment at a level comparable to an Electrical Technician I with OC San. 3. Valid California Class C Driver's License. Recruitment & Selection Process Vacancies: 1 Apply online at: https://www.ocsan.gov/about-us/jobs APPLICATION FILING DEADLINE: Thursday, August 25, 2022 by 5:00 P.M. (or until a sufficient number of qualified applications have been received) Hiring Salary Range: $44.60 - $49.18 / Hour (Start ing salary will be within this range based on qualifications) Supplemental Information Physical Demands Must possess mobility to work in and around wastewater treatment plants and pump/lift stations and related utility systems and facilities; strength, stamina, and mobility to perform moderate to heavy physical work, to work in confined spaces and around machines, to climb and descend ladders, and to operate varied hand and power tools and equipment; ability to travel to various District sites, projects and/or meetings; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone or radio. The job involves fieldwork requiring frequent walking in operational areas to identify problems or hazards. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate above-mentioned tools and equipment. Positions in this classification bend, stoop, kneel, reach, and climb to perform work and inspect work sites. Employees must possess the ability to lift, carry, push and pull materials and objects weighing up to 40 pounds, or heavier weights with the use of proper equipment. Environmental Elements Employees work in and around facilities and are exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, road hazards, vibration, confining workspace, chemicals, mechanical and/or electrical hazards, and hazardous physical substances and fumes. Employees may interact with upset staff and/or public and private representatives, and contractors in interpreting and enforcing departmental policies and procedures. Disaster Service Workers All Orange County Sanitation District employees are designated Disaster Service Workers through state law (California Government Code Section 3100-3109). Employment with the Orange County Sanitation District requires the affirmation of a loyalty oath to this effect. Employees are required to complete all related training as assigned, and to return to work as ordered in the event of an emergency. Other Information For the full range of duties, responsibilities, and essential job functions please review the Classification Specification for this position found on our website. Applicants must clearly demonstrate, through their application materials, that they meet the minimum requirements as outlined in the job announcement and class specification to receive further consideration. However, meeting the minimum requirements does not guarantee an interview. All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process. False statements may be cause for disqualification, removal from the eligible list, or discharge from employment. All statements made on applications are subject to investigation and verification. To ensure your application is accurate and complete, please review the Job Application Guide. Employment is contingent upon successful completion of OC San's pre-employment process, which includes a background investigation and a physical examination. For some positions, this may include a drug screen. False statements may be cause for disqualification, removal from the eligible list, or discharge from employment. All statements made on applications are subject to investigation and verification. Reference Checks will be conducted by OC San to verify employment related information for all potential employees once a contingent job offer is made during the background investigation process. This is done to ensure that individuals who join OC San are well qualified and have a strong potential to be successful in their employment. The extent of the inquiry will depend on the position being applied for, but will at least include: Verification/Reference from current and past employers Confirmation of necessary licenses, certificates, and degrees. Please have all necessary documentation ready. Additional inquiries may be necessary depending on the position for which you are applying. Human Resources will also schedule a post-offer physical examination once a job offer has been made. OC San only accepts applications submitted via our online application system. Applications submitted via mail, fax or email will not be accepted. The provisions of this announcement do not constitute an expressed or implied contract. Any provision contained in this announcement may be modified or revoked without notice. Personal leave credits; eleven paid holidays and one floating holiday; group life insurance; group disability insurance; group health insurance, dependent coverage available, including medical, dental, and vision, employee contribution is required; a retirement plan (Orange County Employees Retirement System) and the option of participating in a deferred compensation plan as well as other optional benefits. A credit union is available. Benefits are subject to the Board of Directors' periodic determination (usually annually) and the meet and confer process, and are therefore subject to change. The District makes a generous contribution toward the cost of these benefits. 01 PLEASE READ. The information provided on the Supplemental Questions will be used in conjunction with your job application to determine whether you meet the qualification requirements. Failure to provide detailed and complete information may result in your application being rejected. Please do not submit a resume in place of completing the Supplemental Questions. Education obtained outside the United States must be comparable to education earned at an accredited school in the United States. We reserve the right to request further information about your academic program, evidence of comparability, or an original transcript. Any information you submit may be verified. When applying for this position, I understand that I must thoroughly complete the Education and Work Experience sections of my application and the Supplemental Questions. This includes a detailed description of each position that I feel qualifies me for the job I am seeking. I have read the above statement and understand that failure to provide sufficient detailed information may result in my application being rejected. I also understand that I may not submit a resume in lieu of filling out the job application or answering the Supplemental Questions. However, I may attach a resume to the application to provide additional information. Yes, I understand. 02 Do you possess a high school diploma or equivalent supplemented by specialized training or coursework such as relevant trade school in electrical technology or a related field? Yes No 03 If you answered "Yes" to the previous question, please describe your college level course work, trade school training in electrical technology, or electrical apprentice program experience. If you answered "No" to the previous question, please type "N/A". 04 Do you have three (3) years of experience maintaining, repairing and installing electrical equipment at a level comparable to an Electrical Technician I with OC San? Yes No 05 Do you have experience operating and maintaining electric power equipment ranging from 120V to 600V? Yes No 06 Do you have experience operating and maintaining electric power equipment ranging from 600V to 12KV? Yes No 07 Do you possess a valid Grade II Electrical/Instrumentation Certificate from the California Water Environment Association (CWEA)? Yes No 08 Which of the following best describes your level of proficiency with computerized maintenance management systems (CMMS)? No Experience Beginner Intermediate Advanced 09 Do you have experience working in a planned maintenance environment? Yes No 10 Briefly describe your knowledge of basic preventative maintenance techniques as it applies to the electrical field. If you answered "No" to the previous question, please type "N/A". 11 Do you have experience reading blueprints, wiring diagrams, piping schemes, and engineering specifications? Yes No 12 If you answered "Yes" to the previous question, please explain your experience reading blueprints, wiring diagrams, piping schemes, and engineering specifications? If you answered "No" to the previous question, please type "N/A". 13 Do you have experience with variable frequency drives (VFDs) and programmable logic control systems (PLCs)? Yes No 14 If you answered "Yes" to the previous question, please describe your experience with variable frequency drives (VFDs) and programmable logic control systems (PLCs). If you answered "No" to the previous question, please type "N/A". 15 Do you have experience troubleshooting electrical systems? Yes No 16 If you answered "Yes" to the previous question, please describe your experience troubleshooting electrical systems. If you answered "No" to the previous question, please type "N/A". 17 Please describe your proficiency using a computer in a work environment using Microsoft Office, specifically, Excel. If no experience, type "N/A". 18 Do you possess, or have the ability to obtain, a valid California Class C Driver's License by time of appointment? Yes No 19 All Orange County Sanitation District employees are designated Disaster Service Workers through state law (California Government Code Section 3100-3109). Employment with the Orange County Sanitation District requires the affirmation of a loyalty oath to this effect. Employees are required to complete all related training as assigned, and to return to work as ordered in the event of an emergency. Click on the radio button below to acknowledge you understand these requirements. Yes, I understand. Required Question Closing Date/Time: 8/25/2022 5:00 PM Pacific

Description What do you value in your next job? At the Orange County Sanitation District our Core Values form the framework of our organization and reinforce our professional work ethic. If the following values ring true with you, we'd love to invite you to explore our career opportunities further. Integrity, Inclusion, Honesty, and Respect We aspire to the highest degree of integrity, inclusion, honesty, and respect in our interaction with each other, our suppliers, our customers, and our community. We strive to demonstrate these values in our actions, commitments, and service. Leadership, Teamwork, and Problem Solving We lead by example, acknowledging the value of our resources and using them wisely to achieve our mission. We strive to reach OC San goals through cooperative efforts and collaboration with each other and our constituencies. We work to solve problems in a creative, cost-effective, and safe manner, and we acknowledge team and individual efforts. Customer Service, Transparency, and Accountability We are committed to acting in a timely, accurate, accessible, and transparent manner through excellent customer service. We are committed to act in the best interest of our internal and external stakeholders. Resiliency, Innovation, and Learning We continuously develop ourselves, enhancing our talents, skills, and abilities. We recognize that only through personal growth and development will we progress as an agency and as individuals. Safety We are committed to providing a safe work environment. We will demonstrate leadership, promote individual accountability, and participate actively in the advancement of our health and safety practices. OC San is currently looking to fill the role of an Engineer (Electrical) . Under general direction, the electrical engineer performs the complex engineering duties involving wastewater treatment and collection systems that may include: Provides technical leadership and expertise in design, commissioning and construction projects, and has full responsibility of project work assigned; reviews plans and technical specifications and provides input on functional aspects of proposed plant and collection facilities as well as rehabilitation projects; technically leads and reviews the consultant's designs for compliance with the scope of work, Engineering Standards, codes, industry standards, design quality expectations, and stakeholder needs; evaluates the design of complex engineering drawings, systems, and processes and overseeing the design of engineering plans; prepares electrical single line diagrams, plan drawings, details, control schematics, lighting calculations, cable and conduit schedules, load calculations and technical specifications for design projects; coordinates designs with operations and maintenance; attends and participates in design workshops; develops recommendations to project problems and issues; provides design and construction engineering services in completing projects within approved budgets and schedules; researches engineering and design issues, evaluates alternatives, and makes sound recommendations; reviews construction submittals for compliance with the technical specifications; ensures projects are constructed in compliance with contract documents; prepares complex engineering plan clarifications and changes in response to contractors' requests for information during construction of facilities; coordinates commissioning activities; participates in acceptance testing and commissioning activities; actively troubleshoots issues as they arise; reviews electrical testing reports and verifies that the equipment is acceptable; oversees the start-up of facilities; participates in staff training; inspects and diagnoses problems and develops corrective action plans; being in charge of complex assignments, projects, and technical analyses requiring the full spectrum of knowledge, concepts, practices, procedures, and policies of engineering; being fully competent in all tasks related to assigned area of responsibility; participating in the development of request for proposal, scopes of work, reviewing proposals, and selecting consulting engineers; performing complex power system studies (short circuit, coordination, and arc flash) for engineering and maintenance projects to determine how the modifications affect the electrical systems and plan for future growth; performs engineering calculations and analysis for projects and equipment replacement; and ensures that established OC San standards, policies and procedures, and engineering best practices are consistently applied. Provides leadership and guidance to others for programs and/or projects. As a program and/or project leader, may direct, assign, train, monitor and review the work activities of team members; determines work priorities; oversees quality and quantity of work performed and ensures adherence to established procedures; is a reference to employees by possessing specialized skills; and develops and implements work improvements. Responsibilities also include participating in the development of policies, procedures, and standards; attending and participating in professional group meetings to stay abreast of new trends and innovations; and researching emerging products and enhancements and their applicability to OC San's needs. Qualifications & Requirements The successful candidate will possess: Bachelor's degree from a college or university accredited by the U.S. Department of Education, with major coursework in engineering, or a related field (Major coursework in electrical engineering is desired). A minimum of five (5) years of increasingly responsible engineering experience (Electrical engineering, preferably in water/wastewater electrical system design, is desired). Valid professional engineering (PE) registration from the State of California (Electrical engineering is desired). Valid California Class C Driver's license. Experience in the design of medium-voltage and low-voltage power distribution systems, medium-voltage and low-voltage motor control, standby power and uninterruptible power systems, drawings and technical specifications and development of request for proposal and scope of work language and composition is required. Experience performing electrical system analysis with short circuit, coordination and arc flash studies using a software program, preferably in ETAP software, is required. Experience troubleshooting electrical equipment and coming up with practical, proved solutions that meets OC San's design standards and the needs of Operations and Maintenance. Experience in wastewater instrumentation, SCADA control and automation, and piping and instrumentation diagrams is a plus. Recruitment & Selection Process Vacancies: 1 (an eligible list may be established for future vacancies) Apply online at: www.ocsan.gov/jobs APPLICATION FILING DEADLINE: Wednesday, August 31, 2022 by 5:00 P.M. (or until a sufficient number of qualified applications have been received) Hiring Salary Range: $126,692.80 - $139,672.00/Year (starting salary will be within this range based upon qualifications) Supplemental Information Physical Demands Must possess mobility to work in a standard office setting and use standard office equipment, including a computer, to inspect Sanitation District development sites, including traversing uneven terrain, climbing ladders, stairs, and other temporary or construction access points; ability to travel to various Sanitation District sites, projects and/or meetings; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. This is primarily a sedentary office classification although standing in and walking between work areas and to conduct inspections may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 10 pounds. Environmental Elements Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may work in the field and occasionally be exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, road hazards, vibration, mechanical and/or electrical hazards, and hazardous physical substances and fumes. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. Disaster Service Workers All OC San employees are designated Disaster Service Workers through state law (California Government Code Section 3100-3109). Employment with the OC San requires the affirmation of a loyalty oath to this effect. Employees are required to complete all related training as assigned, and to return to work as ordered in the event of an emergency. Other Information For the full range of duties, responsibilities, and essential job functions please review the Classification Specification for this position found on our website. Applicants must clearly demonstrate, through their application materials, that they meet the minimum requirements as outlined in the job announcement and class specification to receive further consideration. However, meeting the minimum requirements does not guarantee an interview. All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process. False statements may be cause for disqualification, removal from the eligible list, or discharge from employment. All statements made on applications are subject to investigation and verification. To ensure your application is accurate and complete, please review the Job Application Guide. Employment is contingent upon successful completion of OC San's pre-employment process, which includes a background investigation and a physical examination. For some positions, this may include a drug screen. False statements may be cause for disqualification, removal from the eligible list, or discharge from employment. All statements made on applications are subject to investigation and verification. Reference Checks will be conducted by OC San to verify employment related information for all potential employees once a contingent job offer is made during the background investigation process. This is done to ensure that individuals who join OC San are well qualified and have a strong potential to be successful in their employment. The extent of the inquiry will depend on the position being applied for, but will at least include: Verification/Reference from current and past employers Confirmation of necessary licenses, certificates, and degrees. Please have all necessary documentation ready. Additional inquiries may be necessary depending on the position for which you are applying. Human Resources will also schedule a post-offer physical examination once a job offer has been made. OC San only accepts applications submitted via our online application system. Applications submitted via mail, fax or email will not be accepted. The provisions of this announcement do not constitute an expressed or implied contract. Any provision contained in this announcement may be modified or revoked without notice. Ten working days paid vacation after one year of service; eleven paid holidays and one floating holiday; sick leave; group life insurance; group disability insurance; group health insurance, dependent coverage available, including medical, dental, and vision, employee contribution is required; a retirement plan (Orange County Employees Retirement System) and the option of participating in a deferred compensation plan as well as other optional benefits. A credit union is available. Benefits are subject to the Board of Directors' periodic determination (usually annually) and the meet and confer process, and are therefore subject to change. The District makes a generous contribution toward the cost of these benefits. 01 PLEASE READ. The information provided on the Supplemental Questions will be used in conjunction with your job application to determine whether you meet the qualification requirements. Failure to provide detailed and complete information may result in your application being rejected. Do not submit a resume in place of completing these Supplemental Questions. Education obtained outside the United States must be comparable to education earned at an accredited school in the United States. We reserve the right to request further information about your academic program, evidence of comparability, or an original transcript. Any information you submit may be verified. When applying for this position, I understand that I must thoroughly complete the Education and Work Experience sections of my application and the Supplemental Questions. This includes a detailed description of each position that I feel qualifies me for the job I am seeking. I have read the above statement and understand that failure to provide sufficient detailed information may result in my application being rejected. I also understand that I may not submit a resume in lieu of filling out the job application or answering the Supplemental Questions. However, I may attach a resume to the application to provide additional information. Yes, I understand. 02 Do you have a bachelor's or/and Master's degree from a college or university, which is accredited by the US Department of Education, with major coursework in engineering or a related field. Please ensure to list the details of your schooling in the "Education" section of your application. Do not possess a Bachelor's or Master's degree in engineering or a related field Bachelor's Degree in engineering or related field Master's degree in engineering or related field 03 List your current, valid Professional Engineering (PE) license from the State of California. Please answer "N/A" if not applicable. 04 How many years of electrical engineering experience do you have designing, developing, troubleshooting, and commissioning for water/wastewater, power generation, petrochemical, food processing or heavy industrial facilities projects? No experience 1-5 years 5-10 years 10-15 years 15-20 years 20 years or greater 05 Please briefly describe your engineering experience designing and specifying medium-voltage electrical systems consisting of medium-voltage switchgear, protective relays, and medium-voltage distribution systems. Be sure to provide examples and the length of time you performed these functions. If you don't have any experience in this area, please type N/A. 06 Please briefly describe your engineering experience designing and specifying low-voltage electrical systems consisting of low-voltage switchgear, motor control centers, uninterruptible power systems (UPS) and standby power systems. Be sure to provide examples and the length of time you performed these functions. If you don't have any experience in this area, please type N/A. 07 Please briefly describe your engineering experience developing single line diagrams, power and control plans and cable and conduit schedules. Be sure to provide examples and the length of time you performed these functions. If you don't have any experience in this area, please type N/A. 08 Please briefly describe your engineering experience developing motor control schematics. Be sure to provide examples and the length of time you performed these functions. If you don't have any experience in this area, please type N/A. 09 Please briefly describe your engineering experience troubleshooting and performing construction support. Be sure to provide examples and the length of time you performed these functions. If you don't have any experience in this area, please type N/A. 10 Please briefly describe your engineering experience performing power system studies (short circuit, coordination, and arc flash) for electrical systems and protective device coordination using ETAP, SKM or an equivalent software. List the software you have experience using. Be sure to provide examples and the length of time you performed these functions. If you don't have any experience in this area, please type N/A. 11 Please briefly describe your engineering experience researching engineering and design issues, evaluating alternatives, and preparing sound recommendations. Be sure to provide examples and the length of time you performed these functions. If you don't have any experience in this area, please type N/A. 12 Please briefly describe your engineering experience developing/updating technical specifications for electrical equipment. Be sure to provide examples and the length of time you performed these functions. If you don't have any experience in this area, please type N/A. 13 Please briefly describe your engineering experience technically leading projects through design, working with project stakeholders, and conducting reviews of design technical memorandums and design submittals. Be sure to provide examples and the length of time you performed these functions. If you don't have any experience in this area, please type N/A. 14 Please briefly describe your experience in the following IEEE 242, NFPA 70, NFPA 70E and NFPA 820. Be sure to provide examples of using these standards. If you don't have any experience in this area, please type N/A. 15 Do you possess, or have the ability to obtain, a valid California Driver's License by time of appointment? Yes No 16 All OC San employees are designated Disaster Service Workers through state law (California Government Code Section 3100-3109). Employment with the OC San requires the affirmation of a loyalty oath to this effect. Employees are required to complete all related training as assigned, and to return to work as ordered in the event of an emergency. Click on the radio button below to acknowledge you understand these requirements. Yes, I understand. Required Question Closing Date/Time: 8/31/2022 5:00 PM Pacific

Title: Case Specialist (Gr 7-10) Pay Grade: Grade 7 Starting Pay: $41,480.46 Departmental Mission Statement: As a gateway to justice in the Commonwealth of Massachusetts, the District Court is dedicated to the administration of justice in a fair, impartial and timely manner in accordance with the rule of law. In fulfilling this role, the District Court shall provide the communities it serves with an environment that is safe, accessible and respectful to all. The District Court shall conduct its business with integrity, competence and a commitment to excellence in order to promote public trust and confidence in the judicial system. Organizational Profile https://www.mass.gov/orgs/district-court Notes:This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate, or an equivalent office. • In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. • The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. • Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. • Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. • Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. • Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Duties: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. • Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. • Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. • Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. • Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Case Specialist I Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a back-up to a higher level series. • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Closing Date/Time: 2022-11-16

Office on Aging and Veterans Service Director (Administrative Manager II) SALARY INFORMATION Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. OPEN TO THE PUBLIC This recruitment is open to the public. This recruitment is being held to establish an open eligible list to fill current and future Administrative Manager II vacancies within OC Community Resources/OC Community Services. The eligible list established may also be used to fill similar and/or lower level classifications throughout the County of Orange. DEADLINE TO APPLY This recruitment will remain open on a continuous basis for a minimum of five (5) business days, until the needs of the County are met. Qualified applicants are encouraged to apply immediately. THE COUNTY The County of Orange is a regional service provider and planning agency whose core businesses include public safety, public health, environmental protection, regional planning, public assistance, social services and aviation. Click here for more information. OC COMMUNITY RESOURCES (OCCR) OC Community Resources is a multi-faceted department comprised of OC Animal Care, OC Community Services, Housing & Community Development & Homeless Services, OC Parks, and OC Public Libraries. Click here for more information. OC COMMUNITY SERVICES (OCCS) The OC Community Services (OCCS) Department is responsible for managing a number of special programs and diverse functions such as: Workforce & Economic Development Division (WEDD) - Administers programs and activities of the Workforce Innovation and Opportunity Act (WIOA) in Orange County. WIOA is a federally funded program that connects job seekers to the resources, skills and opportunities they need to find better jobs and careers. Services include assistance with finding new jobs or changing careers, enhancing job skills, specialized job training, resume writing, accessing employment benefits and career guidance/counseling. Office on Aging (OoA) - Lead advocate, systems planner and facilitator of services and programs for older adults, persons with disabilities and their caregivers who live both in the community and in long-term care facilities within Orange County. Programs provided include home-delivered and congregate meals, community services, adult day care, senior employment, family caregiver support program, senior non-emergency transportation, Health Insurance Counseling and Advocacy Program (HICAP), ombudsman services and elder abuse education, operation of the Information and Assistance Call Center (I&A Call Center), outreach at regional events, presentations to community groups on the Office on Aging and call center services and community health education activities. Collaboration with county and community partners on local implementation of California's Master Plan for Aging. Veterans Service Office (VSO) - Actively pursues the rights of veterans and dependents of the United States Armed Forces to receive benefits through the Department of Veterans Affairs, which include Service-Connected Disability, Survivors Benefits, Burial Benefits, Educational Benefits, Disability Pension Claims, Aid & Attendance and general VA benefits counseling. Approximately 130,000 veterans reside in Orange County, which is the 4th largest veteran's population in the State of California. THE OPPORTUNITY Under general direction of the Orange County Community Services Director, the Office on Aging and Veterans Service Director will be responsible for local implementation of federal and state programs for the target population which includes administration of direct service programs as well as contracted services. This position is responsible for understanding federal and state mandates, funding guidelines, as well as seeking new opportunities to expand services through new grant opportunities and partnerships. This position also frequently interacts with the Board of Supervisors, County Executive Office, and Executive Management. Additional duties and responsibilities may include, but are not limited to, the following: Securing available funding options Collaborating with other government entities and external stakeholders to review and secure grant funding opportunities Administering and convening meetings with key stakeholders to ensure County of Orange is maintaining a regional-lead role in addressing Aging and Veterans issues Participate in steering committees focused on countywide initiatives impacting aging and veterans populations, as well as county boards, committees, and commissions Utilize data to identify needs, gaps, and trends for making programmatic decisions Stay current with various revenue streams directed at aging and veterans programs and ensure compliance with program mandates and allowable uses of funding Providing input into policies, funding initiatives, and regulations Maintaining proper knowledge of various funding sources to stay abreast to changing conditions, laws and regulations Acting as a policy knowledge expert, understanding Aging and Veterans regulations and policies as they apply Overseeing the Aging and Veterans units including direct management of Administrative Managers and indirectly managing a team of approximately 24 staff members Providing mentoring, coaching, and support, performance action plans, administrative support and leadership within their unit DESIRABLE QUALIFICATIONS AND CORE COMPETENCIES The ideal candidate will be an experienced, results-oriented manager/leader who possesses in depth knowledge and demonstrated expertise in the areas of Aging and Veterans Services. This would include having a large scope of responsibility, proven/demonstrated results with a process improvement focus, an inclusive and effective communication style, and at least four (4) years of management level experience overseeing both internal and external teams in the areas of Aging and Veterans Services or a similar setting. The ideal candidate will possess a bachelor's degree or higher in Public Administration, Public Policy, Finance, Business Administration, Economics, Political Science, or other related field. In addition, the ideal candidate will also possess extensive knowledge and experience in the following core competencies: Technical Expertise Understanding of technical data and software, related terminology, federal and state laws, and rules and regulations pertaining to Aging and Veterans Services Being an entrepreneurial leader who demonstrates initiative and can effectively operate within a government structure Understanding of county contracting processes and procurement guidelines which includes solicitations, notice of contracts awards, budgeting, contract negotiations and approval by the Board of Supervisors Demonstrating a positive image of the organization and working effectively with the community in formal and informal settings Operating independently, continuously maintaining/building relationships, and understanding when to seek out resources and/or consult with others to gain/share information Planning proactively and ensuring his/her area of responsibility is aligned with the long-term organizational vision Supervision | Leadership Demonstrating knowledge of personnel practices as they relate to selecting, training, evaluating performance and supervising employees Adapting to changing assignments and priorities and manages changes with affected parties Providing structure to a team with tools and processes to achieve best practices Performing supervisory tasks related to performance and talent management, training and staff development, and creating and maintaining succession plans Empowering, mentoring, coaching, team building, and managing people (staff, contractors, consultants, etc.) with a track record of achieving organizational results Verbal l Written Communication Skills Forming partnerships with internal and external clients to create productive working relationships Collaborating with various stakeholders including internal/external clients, and also various departments/agencies throughout the organization Communicating effectively in person and in writing with County management and staff, contractors, public constituents and community stakeholders Utilizing effective communication skills to define and communicate strategic asset management goals to staff and stakeholders clearly, succinctly, and persuasively Problem Solving | Analysis Solving problems effectively through strong analytical skills Addressing compliance and performance matters Overseeing and/or monitoring contract outcomes and expenditures Working independently and manage time wisely and effectively prioritize multiple competing tasks Preparing clear and concise project and asset management plans and documents, reports of work performed, and other written materials MINIMUM QUALIFICATIONS Please click here for information regarding the complete classification description, including minimum qualifications, for Administrative Manager II. RECRUITMENT PROCESS Human Resource Services (HRS) screens all application materials for minimum and/or desirable qualifications. After screening, candidates who meet the minimum and/or desirable qualifications will be referred to the next step in the recruitment process. All candidates will be notified via email of their status in the process. Recorded Structured Oral Interview (rSOI) | (Weighted 100%) The rSOI is a timed oral interview conducted virtually through an online vendor. Applicants will be asked a series of structured questions designed to elicit the applicant's qualifications for the job. All applicant responses will be video recorded so that they can be evaluated against pre-determined criteria by a panel of job knowledge experts. Only the most successful candidates will be placed on the eligible list. Based on the Department's needs, the selection procedures above may be modified. Candidates will be notified of any changes in the selection procedures. Eligible List Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. Veterans Employment Preference The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy. ADDITIONAL INFORMATION Please see below for important information regarding COVID-19 related requirements. The COVID-19 pandemic continues to evolve, and laws, regulations, and policies regarding COVID-19 are subject to change. The County of Orange is required to comply with all applicable State or County Public Health Orders, some of which require vaccination or testing as follows: Workers, who provide services in certain Medical or High-Risk Settings, will be required to provide proof of full vaccination from COVID-19 or to wear a mask and und ergo weekly COVID-19 testing . Workers, who provide services in certain Health Care Facilities or in a correctional facility or detention center where health care is provided, will be required to provide proof that they are fully vaccinated and boosted . (Workers may be exempt from this requirement based on religious beliefs or a qualifying medical reason; however, if exempted, they will be required to wear a mask and undergo weekly COVID-19 testing.) The position for which you are applying may be required to adhere to any applicable State or County Public Health Orders. You will receive notification of any requirement as it applies to a position. EMAIL NOTIFICATION Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . FREQUENTLY ASKED QUESTIONS : Click here for additional Frequently Asked Questions. For additional questions regarding this recruitment, please contact Vanessa Rosas at 714.480.2867 or Vanessa.Rosas@occr.ocgov.com. EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Closing Date/Time: Continuous

VETERINARY ASSISTANT OPEN TO THE PUBLIC This recruitment is being held to establish an open eligible list to fill current and future Veterinary Assistant vacancies within the County of Orange. This recruitment may also be used to fill positions in similar and/or lower classifications throughout the County of Orange. DEADLINE TO APPLY Wednesday, August 24, 2022, at 11:59 PM (PST) Qualified applicants are encouraged to apply immediately. OC ANIMAL CARE OC Animal Care promotes responsible pet ownership, the health and safety of people and animals, and spay/neuter programs. OC Animal Care provides temporary shelter and medical care for "lost" owned or stray animals and opportunities for the adoption of these animals. For more information on OC Community Resources click on the link. For more information on the County of Orange click on the link. THE OPPORTUNITY The Veterinary Assistant is responsible for assisting in the care and treatment of ill and/or injured animals at Orange County Animal Care. Examples of Job duties include but are not limited to: Under the direction of the Veterinarian and supervision of the Registered Veterinary Technician, provide medical care to animals, assist in conducting physical examinations; and assist with admissions, discharges, and surgical releases. Assist with surgeries by ensuring correct equipment and instruments are at hand and monitoring anesthetic machines. Maintain records of animal treatments and monitor feeding, care, and physical conditions of animals. Maintains effective interactions with the public. Answers routine animal care questions. Euthanizes impounded animals by the injection of appropriate substances when medical conditions or behavioral defects adversely affect the animal or public safety. OC Animal Care provides service 24 hours per day, 365 days per year. Incumbents should be prepared to work rotating shifts, including days, nights, weekends, and holidays. Incumbents may be drafted for mandatory overtime in the event of an emergency, disaster, or during periods of unexpected staffing shortages. DESIRABLE QUALIFICATIONS & CORE COMPETENCIES In addition to the training and experience requirements for Veterinary Assistant, t he ideal candidate will possess extensive knowledge and/or experience in the core competencies below: Technical Knowledge | Experience Performing euthanasia by injection Understanding and application of animal husbandry to handle and care for animals in a humane manner Working with animals in a shelter or an environment similar to one General knowledge of surgical nursing and medical nursing Communication Skills Communicating with outside veterinary clinics about animals impounded and laws and regulations that govern the agency Conveying information clearly and articulately in person or over the phone Presenting a positive and professional demeanor when speaking with others Reading, understanding, and following oral and written instructions SPECIAL PERMIT/CERTIFICATION Veterinary Assistant Controlled Substances Permit (VACSP): Must be able to obtain a Veterinary Assistant Controlled Substances Permit (VACSP) issued by the California Veterinary Medical Board within six (6) months of appointment. Note: Must be able to maintain a valid VASCP for the duration of employment. Incumbents are required to pass a comprehensive background investigation to the satisfaction of the California Veterinary Medical Board to obtain a VACSP. Incumbents will be reimbursed for the cost associated with applying for and obtaining the VACSP. Click here to learn more about the application of VACSP. Tranquilization/Humane Euthanasia: Assignments in this classification require incumbents to perform or assist with the tranquilization/humane euthanasia of sick or injured animals; or animals which are unable to survive on their own. Incumbents must maintain the ability to legally possess, utilize, and transport-controlled substances for humane euthanasia and tranquilization. Incumbents are required to successfully complete training in compliance with California Business and Professions Code •4827(d) in order to obtain a certificate to perform humane euthanasia in the State of California, by completion within six (6) months of appointment. Incumbents are required to successfully complete training in compliance with the California Code of Regulations •2039.5 in order to legally transport and utilize controlled substances for humane euthanasia and tranquilization in the State of California, by completion of the probationary period. Note: Some criminal convictions may preclude applicants from legally possessing, utilizing, and transporting controlled substances. A criminal history check, in the form of a state and federal Live Scan, in compliance with California Penal Code •597.1, is required to ensure an incumbent is legally able to utilize and possess tranquilizing/euthanasia drugs, which contain a controlled substance. MINIMUM QUALIFICATIONS Click here to learn more about the minimum qualifications for the Veterinary Assistant classification as well as the physical and mental requirements and the environmental and working conditions. RECRUITMENT PROCESS Human Resource Services (HRS) screens all application materials for minimum and/or desirable qualifications. After screening, applicants who meet the minimum and/or desirable qualifications will be referred to the next step in the recruitment process. All applicants will be notified via email of their status in the process. Proctored Written Exam | Multiple Choice (Weighted 100%) A written examination consisting of job-related, multiple-choice questions will be administered in a proctored setting. Applicants will be allowed to self-schedule for their exam date and time. Only the highest scoring candidates will be placed on the eligible list. Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures. Eligible List | Score Groups Once the assessment process has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. Veterans Employment Preference The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy. ADDITIONAL INFORMATION Please see below for important information regarding COVID 19 related requirements. The COVID-19 pandemic continues to evolve and laws, regulations, and policies regarding COVID-19 are subject to change. The County of Orange is required to comply with any State or County Public Health Orders which may apply as follows: Workers who provide services in certain Medical or High-Risk Settings, m ay be required to provide proof of full vaccination from COVID-19 or to wear a mask and undergo weekly COVID19 testing . Workers who provide services in certain Health Care Facilities or correctional facility or detention center where health care is provided, may be required to provide proof of vaccination . (Workers may be exempt from this requirement based on religious beliefs or a qualifying medical reason; however, if exempted worker will be required to mask and undergo weekly COVID-19 testing.) The position for which you are applying may be required to adhere to any applicable State or County Order. You will receive notification of any requirement as it applies to a position. Email Notification Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . Frequently Asked Questions Click here for additional Frequently Asked Questions. For specific information pertaining to this recruitment, please contact contact Lori Wright at Lori.Wright@occr.ocgov.com or (714) 480-2738. EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Closing Date/Time: 8/24/2022 11:59 PM Pacific

HCA PROGRAM SUPERVISOR II (MENTAL HEALTH AND RECOVERY SERVICES) Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. This recruitment is open to the public for a minimum of five (5) business days and will close on Friday, August 12, 2022 at 11:59 PM (PST) . Applicants are encouraged to apply immediately. Please note the deadline to apply has been extended to August 19 , 2022 at 11:59 P.M. (PST). The open eligible list established by this recruitment will be used to fill current and future HCA Program Supervisor II positions with this specialty. This recruitment may also be used to fill positions in similar and/or lower classifications throughout the County. THE AGENCY The County of Orange , Health Care Agency (HCA) is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family and community health. Under the direction of the Agency Director, a new and dynamic executive team with an organizational structure comprised of seven (7) service areas - Correctional Health, Director's Office, Finance & Administrative, Medical Health, Mental Health & Recovery, Public Health, and Strategy & Special Projects - is committed to meeting the health needs of the diverse Orange County community. THE DEPARTMENT The Mental Health and Recovery Services (MHRS) Division consists of three (3) service areas Adult and Older Adult Behavioral Health, Authority and Quality Improvement Services and Children, Youth & Prevention Services, which provide a culturally competent and client-centered system of behavioral health services for all eligible county residents in need of treatment for alcohol and other drug abuse and mental health care. This position is within OC Outreach and Engagement (OC O&E) , which serves individuals experiencing homelessness in Orange County who are not case managed by another provider. The program's services focus on linking individuals to needed services including physical care, housing, behavioral health, and other supportive services. This is accomplished through developing and building trusting relationships with the homeless community and collaborating with other service providers. THE OPPORTUNITIES The HCA Program Supervisor II (PSII) is responsible for supervising multi-disciplinary staff providing services in the community. The PSII will be out in the field 60% of their time conducting training to new outreach workers, role modeling outreach techniques, engaging in priority projects and working with staff on difficult cases. The PSII acts as a liaison with community and service providers, including attending meetings and representing the program on planning committees; preparing correspondences, reports, and program documentation; conducting quality management activities; and advising staff on participant cases. The responsibilities of the PS II may include, but are not limited to, the following: Reviewing documentation for completeness, quality of care, and compliance with County standards Facilitating ongoing case conferencing and providing guidance on difficult cases to monitor delivery of program services Providing back-up coverage for the HCA Service Chief Supervising case management services, including the development of individualized action plans, outcome data, documentation, and appropriate referrals and linkages Assisting with triaging phone calls and assigning to staff for field response Participating in collaborative partner meetings to develop regional services and resources DESIRABLE QUALIFICATIONS & CORE COMPETENCIES The ideal candidate will preferably possess two (2) years of professional experience working with individuals experiencing homelessness or in a health setting for physical, behavioral, recovery, or wellness with at least one (1) of those years conducting field work and handling crisis situations. Two (2) years of supervisory experience is highly preferred. In addition, the ideal candidate will possess extensive knowledge and/or experience in the following core competencies: Professional and Technical Expertise Providing clinical or case management Remedying issues and providing resources related to the homeless community, mental illness, and/or substance use disorders Providing interventions and supportive services to achieve or maintain recovery for individuals Prioritizing and triaging requests and determining appropriate responses Using Microsoft Office suite programs Leadership | Managing Performance Applying County Policies and Procedures, Memorandum of Understanding, and Health Care Agency Code of Conduct for Performance Evaluations and Performance Incentive Plans Analyzing situations accurately, developing reasonable alternatives, and taking effective action Leading and mentoring a multidisciplinary team Developing staff by providing opportunities for training and personal growth Working with Human Resources to resolve potential conflict between staff Leading confidently by taking personal responsibility for decisions and actions Relationship Building Effectively engaging target population to build trust and provide support Representing the County in an effective and professional manner Facilitating group meetings or making presentations to internal and external stakeholders Generating enthusiasm and motivating others to act in support of program objectives Writing | Oral Communication Handling high profile requests from the community with professionalism Promptly handling community calls for information about the program and implementing strategies that collaboratively utilize appropriate resource Presenting ideas and complex material clearly, concisely, logically, and persuasively MINIMUM QUALIFICATIONS Please click here to learn more about the minimum qualifications for the HCA Program Supervisor II position. PHYSICAL AND MENTAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS Physical Requirements Vision sufficient to read standard text, read a computer monitor and to drive; speak and hear well enough to communicate clearly and understandably in person, over the telephone and in small groups; independent body mobility to stand, sit, walk, stoop, and bend to access a standard office environment; manual dexterity to use hands, arms and shoulders repetitively to operate a keyboard, to write, and drive a vehicle. Mental Requirements Possess the ability to independently reason logically to analyze data, reach conclusions and make recommendations; possess the ability to remain calm and appropriately focused in rapidly changing and difficult situations involving conflict, complex issues, controversy and diverse stakeholder groups and interests; possess the ability to deal calmly and effectively with emotional interactions. Environmental Conditions Will be required to interact with clients/patients in emotional and occasionally hostile situations; work in an office environment and/or a secure facility; drive to community sites and to meetings; occasionally work evenings/weekends to attend meetings/special events. RECRUITMENT PROCESS Human Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step in the recruitment process. All applicants will be notified via e-mail of their status in the process. Veterans Employment Preference The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy. Application Screening (Refer/Non-Refer) Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step. Structured Oral Interview | SOI (Weighted 100%) Applicants will be interviewed and rated by a panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job. Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure. Eligible List Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. ADDITIONAL INFORMATION Please see below for important information regarding COVID-19 related requirements. The COVID-19 pandemic continues to evolve, and laws, regulations, and policies regarding COVID-19 are subject to change. The County of Orange is required to comply with all applicable State or County Public Health Orders, some of which require vaccination or testing as follows: Workers, who provide services in certain Medical or High-Risk Settings, will be required to provide proof of full vaccination from COVID-19 or to wear a mask and undergo weekly COVID-19 testing . Workers, who provide services in certain Health Care Facilities or in a correctional facility or detention center where health care is provided, will be required to provide proof that they are fully vaccinated and boosted . (Workers may be exempt from this requirement based on religious beliefs or a qualifying medical reason; however, if exempted, they will be required to wear a mask and undergo weekly COVID-19 testing.) The position for which you are applying may be required to adhere to any applicable State or County Public Health Orders. You will receive notification of any requirement as it applies to a position. Email Notification Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . Frequently Asked Questions Click here for additional Frequently Asked Questions. For specific information pertaining to this recruitment, please contact Keren Duran at (714) 834-5292 or kduran@ochca.com. EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Closing Date/Time: 8/19/2022 11:59 PM Pacific

Description What do you value in your next job? At the Orange County Sanitation District our Core Values form the framework of our organization and reinforce our professional work ethic. If the following values ring true with you, we'd love to invite you to explore our career opportunities further. Integrity, Inclusion, Honesty, and Respect We aspire to the highest degree of integrity, inclusion, honesty, and respect in our interaction with each other, our suppliers, our customers, and our community. We strive to demonstrate these values in our actions, commitments, and service. Leadership, Teamwork, and Problem Solving We lead by example, acknowledging the value of our resources and using them wisely to achieve our mission. We strive to reach OC San goals through cooperative efforts and collaboration with each other and our constituencies. We work to solve problems in a creative, cost-effective, and safe manner, and we acknowledge team and individual efforts. Customer Service, Transparency, and Accountability We are committed to acting in a timely, accurate, accessible, and transparent manner through excellent customer service. We are committed to act in the best interest of our internal and external stakeholders. Resiliency, Innovation, and Learning We continuously develop ourselves, enhancing our talents, skills, and abilities. We recognize that only through personal growth and development will we progress as an agency and as individuals. Safety We are committed to providing a safe work environment. We will demonstrate leadership, promote individual accountability, and participate actively in the advancement of our health and safety practices. OC San is currently looking to fill the role of a Maintenance Specialist (Instrumentation & Controls). Under general direction, provides professional level support to management of the maintenance program. This includes providing work order management oversight and recommending, developing and implementing procedures and processes to optimize maintenance activities efficiently. The Maintenance Specialist will provide broad support to all trades including operations and will be responsible for developing, evaluating, analyzing, and revising maintenance tasks associated with equipment and facilities management. This individual will recommend stock inventory levels to support the O&M Department's programs, develop Key Performance Indicators (KPI), and develop reports to track maintenance processes, and measure program performance. In addition, this person will provide oversight for single event outsourced maintenance repair services and projects; provide blanket contract management including contract scope development; develop maintenance program policies, procedures, and standards; provide outage planning & coordination; assist in plant isolation procedures associated with construction shutdown requests; prepare technical reports, training materials, and project documents. Other duties will include managing the workload component of the Maximo Computerized Maintenance Management System (CMMS) through use of planning, scheduling, and administrative modules. Other major duties will include supporting the PM Optimization Program to optimize the Job Plans and Preventative Maintenance (PM) procedures residing in Maximo for managed assets, ensuring that PM frequencies, material parts, job plans, and other important elements are accurate, optimized and researched appropriately. Perform audits of PMs and assets in Maximo ensuring that all managed assets have active and optimized PMs in Maximo; solicit feedback from stakeholders and job plan logs and evaluate feedback and incorporate into the CMMS. Qualifications & Requirements Requirements Bachelor's degree from a college or university accredited by the U.S. Department of Education, with major coursework in a technical field, business or public administration, maintenance management, or a related field; AND Four (4) years of work experience in performing research, analysis, and project management duties. A valid California Class C Driver's License. In lieu of a Bachelor's degree, the District will consider a minimum of twelve (12) years increasingly responsible experience performing research, analysis and project management duties. The ability to prepare technical reports, training materials, project documents, and purchase requisitions is required. Knowledge and experience performing or leading either mechanical maintenance tasks is desired. Strong computer skills with MS Office applications and the ability to create database reports, knowledge of project management principles; budget preparation, scheduling, and the capital construction process are all highly desired. The ability to communicate effectively and collaborate closely with other departments and agencies is required. The candidate should have the ability to work in both an office and field setting within a treatment plant in an effort to research equipment and process issues. Experience working in planned maintenance environment or having experience implementing a planned maintenance program is desired. Knowledge of plant processes and equipment is highly desirable. Basic understanding of predictive maintenance technologies and application is desirable. Experience in mechanical maintenance with MAXIMO, IBM's enterprise management software, is a plus. Experience in Maintenance Best Practices is a plus. The selected candidate shall have the ability to read engineering drawings and schematic diagrams such as P&ID and single line diagrams. Recruitment & Selection Process Vacancies: 1 Apply online at: www.ocsan.gov/jobs APPLICATION FILING DEADLINE: Friday, August 19, 2022 by 5:00 P.M. (or until a sufficient number of qualified applications have been received) Hiring Salary Range: $114,816.00 - $126,588.80 /Annually (starting salary will be within this range based upon qualifications) Supplemental Information Physical Demands Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; ability to operate a motor vehicle and travel to various Sanitation District and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. This is primarily a sedentary office classification although standing in and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 10 pounds. Environmental Elements Employees work in an office environment, in the field, and in and around wastewater utilities and are exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, vibration, confining workspace, chemicals, mechanical and/or electrical hazards, and hazardous physical substances and fumes. Employees may interact with upset staff and/or public and private representatives and contractors in interpreting and enforcing departmental policies and procedures. Disaster Service Workers All OC San employees are designated Disaster Service Workers through state law (California Government Code Section 3100-3109). Employment with the OC San requires the affirmation of a loyalty oath to this effect. Employees are required to complete all related training as assigned, and to return to work as ordered in the event of an emergency. Other Information For the full range of duties, responsibilities, and essential job functions please review the Classification Specification for this position found on our website. Applicants must clearly demonstrate, through their application materials, that they meet the minimum requirements as outlined in the job announcement and class specification to receive further consideration. However, meeting the minimum requirements does not guarantee an interview. All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process. False statements may be cause for disqualification, removal from the eligible list, or discharge from employment. All statements made on applications are subject to investigation and verification. To ensure your application is accurate and complete, please review the Job Application Guide. Employment is contingent upon successful completion of OC San's pre-employment process, which includes a background investigation and a physical examination. For some positions, this may include a drug screen. False statements may be cause for disqualification, removal from the eligible list, or discharge from employment. All statements made on applications are subject to investigation and verification. Reference Checks will be conducted by OC San to verify employment related information for all potential employees once a contingent job offer is made during the background investigation process. This is done to ensure that individuals who join OC San are well qualified and have a strong potential to be successful in their employment. The extent of the inquiry will depend on the position being applied for, but will at least include: Verification/Reference from current and past employers Confirmation of necessary licenses, certificates, and degrees. Please have all necessary documentation ready. Additional inquiries may be necessary depending on the position for which you are applying. Human Resources will also schedule a post-offer physical examination once a job offer has been made. OC San only accepts applications submitted via our online application system. Applications submitted via mail, fax or email will not be accepted. The provisions of this announcement do not constitute an expressed or implied contract. Any provision contained in this announcement may be modified or revoked without notice. Vacation leave; eleven paid holidays and one floating holiday; sick leave; administrative leave; group life insurance; group disability insurance; group health insurance (employee contribution required), dependent coverage available, including medical, dental, and vision; a retirement* plan (Orange County Employees Retirement System) and the option of participating in a deferred compensation plan as well as other optional benefits. A credit union is available. Benefits are subject to the Board of Directors' periodic determination (usually annually) and the meet and confer process, and are therefore subject to change. The District makes a generous contribution toward the cost of these benefits. *New employees hired on or after January 1, 2013 will be subject to the retirement benefit formula and provisionsset forth by the California Public Employees' Pension Reform Actof 2013 (PEPRA). For more information on benefits, visit our website at https://www.ocsan.gov/about-us/jobs/employee-benefits 01 PLEASE READ. The information provided on the Supplemental Questions will be used in conjunction with your job application to determine whether you meet the qualification requirements. Failure to provide detailed and complete information may result in your application being rejected. Do not submit a resume in place of completing these Supplemental Questions. Education obtained outside the United States must be comparable to education earned at an accredited school in the United States. We reserve the right to request further information about your academic program, evidence of comparability, or an original transcript. Any information you submit may be verified. When applying for this position, I understand that I must thoroughly complete the Education and Work Experience sections of my application and the Supplemental Questions. This includes a detailed description of each position that I feel qualifies me for the job I am seeking. I have read the above statement and understand that failure to provide sufficient detailed information may result in my application being rejected. I also understand that I may not submit a resume in lieu of filling out the job application or answering the Supplemental Questions. However, I may attach a resume to the application to provide additional information. Yes, I understand. 02 Do you possess a Bachelor's degree from a college or university accredited by the U.S. Department of Education, with major coursework in a technical field, business or public administration, maintenance management, or a related field? Yes No 03 Which best describes how many years of work experience you possess in performing contract management, research, analysis, and project management duties? Less than 4 years More than 4 years but less than 8 years More than 8 years but less than 12 years More than 12 years 04 Please describe in detail your work experience in performing contract management, research, analysis, and project management duties. If none, write N/A. 05 What experience do you have in facilitating meetings, creating database reports, budgets, and/or schedules? Yes No 06 If you answered "Yes" to the previous question, please briefly describe your experience facilitating meetings, creating database reports, budgets, and/or schedules?. If you answered "No", write N/A. 07 Do you have any experience preparing technical reports, training materials, project documents, and/or purchase requisitions? Yes No 08 If you answered "Yes" to the previous question, please describe your experience preparing technical reports, training materials, project documents, and/or purchase requisitions. If you answered "No", write N/A. 09 Do you have any knowledge or experience performing or leading instrumentation or electrical maintenance tasks? Yes No 10 If you answered "Yes" to the previous question, please briefly describe your knowledge or experience performing or leading instrumentation or electrical maintenance tasks. If you answered "No", write N/A. 11 Do you have experience using Microsoft Office software for outlook, word processing, excel spreadsheets, or power point? Yes No 12 If you answered "Yes" to the previous question, please describe your experience using Microsoft Office software for outlook, word processing, excel spreadsheets, or power point?. If you answered "No", write N/A. 13 Do you have experience in developing and implementing a planned maintenance program? Yes No 14 If you answered "Yes" to the previous question, please describe your experience in developing and implementing a planned maintenance program. If you answered "No", write N/A. 15 Which of the following best describes you level of proficiency with MAXIMO, IBM's enterprise management software? No Experience Beginner Intermediate Advanced 16 Do you have experience in Preventive Maintenance Optimization? Yes No 17 If you answered "Yes" to the previous question, please briefly describe your experience in Preventive Maintenance Optimization. If you answered "No", write N/A. 18 Which of the following best describes your level of proficiency with reading engineering drawings such as P&ID and single line diagrams. No Experience Beginner Intermediate Advanced 19 Are you in possession of or do you have the ability to obtain an appropriate, valid driver's license? Yes No 20 All OC San employees are designated Disaster Service Workers through state law (California Government Code Section 3100-3109). Employment with the OC San requires the affirmation of a loyalty oath to this effect. Employees are required to complete all related training as assigned, and to return to work as ordered in the event of an emergency. Click on the radio button below to acknowledge you understand these requirements. Yes, I understand. Required Question Closing Date/Time: 8/24/2022 5:00 PM Pacific

IT BUSINESS ANALYST II Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. THIS RECRUITMENT IS OPEN TO THE PUBLIC Online applications will be accepted beginning Tuesd a y, August 2, 2022 ; this recruitment will remain open on a continuous basis until 11:59 pm (PST) on the day the needs of the department are met. All applicants are encouraged to apply immediately as this bulletin can close at any time without notice. The eligible list established through this recruitment will be used to fill a current vacancy in the Orange County District Attorney's Office and may also be used by other County of Orange departments to fill other vacancies in this classification as well as lower classifications within this job series. THE DISTRICT ATTORNEY The Orange County District Attorney (OCDA) represents the People of the State of California in all criminal and civil proceedings, serves the court and criminal justice system, and the Orange County Grand Jury. The mission of the Office is to enhance public safety and welfare and create a sense of security in the community through the vigorous enforcement of criminal and civil laws in a just, honest, efficient, and ethical manner. The Office consists of three major divisions: Legal, Investigative Bureau, and Administration. THE OPPORTUNITY The Office of the District Attorney is seeking to hire an IT Business Analyst II who will be responsible for: Identifying user needs by gathering and documenting business requirements, then translating and communicating the process to the Application Development team Supporting multiple systems that may or may not be intertwined Providing technical/non-technical suggestions toward process improvement Performing Internal Acceptance Test (IAT) Facilitating User Acceptance Test (UAT) Providing end-user training Communicating with users on all organizational levels and technical proficiencies DESIRABLE QUALIFICATIONS In addition to the minimum qualifications, the ideal candidate will possess experience/understanding of the Criminal Justice System and be a self-starter, efficient, disciplined, and possess knowledge and/or experience in the following competencies: Technical Knowledge: Knowledge of fundamental computer concepts, networks and communications, operating systems, relational databases, the Internet, software programming concepts, customer relationship management and evaluating commercially available software solutions Experience in conducting gap analysis Knowledge of technical policies of criminal system such as Criminal Justice Information Services and policies around Personally Identifiable Information Experience with SQL Familiarity with SharePoint Judgment/Decision-Making: Ability to apply forward thinking Ability to create thought with high ethical standards Communication/Collaboration: Experience bridging the gap between non-technical and technical fields, including legal, investigatory, and administrative staff Excellent interpersonal and collaborative skills Experience in leading projects MINIMUM QUALIFICATIONS For detailed information on IT Business Analyst II minimum qualifications and the physical and mental requirements as well as the environmental conditions, click here . RECRUITMENT PROCESS District Attorney Human Resources will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step and notified of all further procedures applicable to their status in the competition Application Appraisal Panel | Application Rating (Weighted 100%) : Application materials will be rated by a panel of job knowledge experts for those qualifications most needed to perform the duties of the job. This is a competitive process; therefore, applicants should be thorough in their responses. Only the highest-scoring candidates from the application rating will be referred to the next step. Eligible List: Once the assessment has been completed, District Attorney Human Resources will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. Based on the County's needs, the recruitment process listed above may be modified. All candidates will be notified of any changes in the recruitment process. Veterans Employment Preference: The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here (Download PDF reader) to review the policy. ADDITIONAL INFORMATION PHYSICAL CHARACTERISTICS and ENVIRONMENTAL REQUIREMENTS: The County of Orange is committed to providing a means for applicants who may have a disability to identify areas in which they may request a reasonable accommodation. The following is a description of the physical and mental abilities which are customarily required to perform the essential job functions of this position. Applicants are encouraged to contact the recruiter listed in the announcement for any questions or to request an accommodation during the testing/selection process. Physical and Mental Requirements: Frequent standing or sitting for extended periods; frequent walking; occasional driving may be required, depending upon assignment; occasional pushing/pulling; occasional bending, kneeling, squatting and crawling; occasional lifting up to 25 pounds; infrequent lifting up to 50 pounds; constant use of good overall vision for reading/close up work; infrequent use of color perception and occasional use of eye/hand coordination; frequent repetitive motion from writing and using a computer keyboard; occasional grasping, holding and reaching; frequent hearing/talking to others on the telephone and in person; frequent decision making and concentration; occasional public contact; occasional working alone. Additional physical/mental requirements or frequencies may be required, depending upon assignment Environmental and Working Conditions: Work is typically performed in an indoor office environment, but occasionally requires travel to other locations. Work environments may include high levels of noise, dust and/or unpleasant odors. Occasional early morning, evening, holiday and/or weekend work may be required. Note: Responses of "See Resume" or copy and paste of work experience are not a qualifying response and will not be evaluated or rated. Resumes will not be accepted in lieu of the application and any supplemental questions. If you have no experience, write "no experience" for the appropriate question. For detailed information on how to apply, click here. ADDITIONAL INFORMATION Please see below for important information regarding COVID-19 related requirements. The COVID-19 pandemic continues to evolve, and laws, regulations, and policies regarding COVID-19 are subject to change. The County of Orange is required to comply with all applicable State or County Public Health Orders, some of which require vaccination or testing as follows: Workers, who provide services in certain Medical or High-Risk Settings, will be required to provide proof of full vaccination from COVID-19 or to wear a mask and undergo weekly COVID-19 testing . Workers, who provide services in certain Health Care Facilities or in a correctional facility or detention center where health care is provided, will be required to provide proof that they are fully vaccinated and boosted . (Workers may be exempt from this requirement based on religious beliefs or a qualifying medical reason; however, if exempted, they will be required to wear a mask and undergo weekly COVID-19 testing.) The position for which you are applying may be required to adhere to any applicable State or County Public Health Orders. You will receive notification of any requirement as it applies to a position. EMAIL NOTIFICATION: Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. ***User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.*** Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com QUESTIONS? For specific information pertaining to this recruitment, contact Marina Guillen at (714) 347-8420 or Marina.Guillen@ocdapa.org . EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Closing Date/Time: Continuous

Database Administrator, Sr. (Cloud Infrastructure Engineer) Job Description Why CalOptima? CalOptima is the single largest health plan in Orange County, serving 880,000 members, or one in four residents. Our motto — "Better. Together.” — is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. If you're looking for an opportunity to work for an organization dedicated to improving local health care and serving the needs of the most vulnerable, we encourage you to join CalOptima. Job Summary The Cloud Infrastructure Engineer will be responsible for the day-to-day design, development and operations of CalOptima's cloud platform (Microsoft Azure, Microsoft Office 365, Active Directory (AD) and additional services). The incumbent will be an experienced engineer who has the capability to embrace and expand the existing cloud architecture. The incumbent will provide expertise as workloads are transitioned to the cloud, while ensuring minimal business disruptions. The incumbent will be responsible for extensive coordination with respective internal support, engineering teams and various external partners and vendors on multiple projects and initiatives. Lastly, the incumbent will need to perform other duties as assigned by the Manager of Information Technology Services (ITS), which may be outside of their technical area of expertise. Position Responsibilities: Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity, and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short and long-term goals/priorities for the department. Designs, develops and deploys cloud-based systems and services, in collaboration with Architects and in accordance with best practices and strategic direction. Provides input on technical architecture and direction for the cloud environments. Compiles and updates cloud reference architecture as well as provides support for Microsoft Azure, Office 365, SaaS, PaaS and IaaS Integrations, along with other cloud services. Evaluates and provides insight on cloud technologies (modules, applications, hardware and new software). Ensures efficient performance and utilization of cloud services (compute, storage, network). Works closely with, and advises, Information Security on cloud vulnerabilities and threats by identifying, analyzing and resolving infrastructure vulnerabilities and application deployment issues. Manages and administers AD, Exchange, Group Policy, Active Directory Federation Services (ADFS) and certificates. Works closely with the ITS Application team on service performance by migrating workloads to Microsoft Azure and automating tasks using Microsoft PowerShell, Python, etc. Assists with the installation and configuration of traditional servers, storage and associated equipment. Responds to updates and closes service desk tickets generated by internal business partners. Works closely with the ITS team by reviewing legacy systems and provides recommendations for improvements. Monitors network/system performance by identifying system and network events, security and environmental alarms. Assists with the development, implementation and testing of data contingency/disaster recovery planning. Completes other projects and duties as assigned. Possesses the Ability to: Serve in an on-call capacity during off-hours, as-needed and assist with monthly maintenance activity tasks. Create and maintain robust documentation. Interact with business partners and recommend solutions to improve organizational efficiencies. Evaluate on-premises applications and transition workloads to Microsoft Azure. Evaluate, implement and deploy services in Microsoft Office 365. Work in a logical and methodical manner to help shape strategic projects and strategy. Build and upgrade servers in an enterprise environment. Have a positive attitude and a strong commitment to delivering quality work. Be detail oriented, as well as demonstrate strong analytical and troubleshooting skills. Communicate clearly and concisely, both verbally and in writing. Establish and maintain effective working relationships with CalOptima leadership and staff. Work independently as well as provide guidance and expertise to project/program teams. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Experience & Education: Bachelor's degree in Computer Science, Engineering, Technology or relevant field, or the equivalent combination of education and/or experience in a related field is required. 5 years of experience working with Microsoft Azure, Microsoft 365, Windows Servers and AD is required. Experience with Microsoft Azure AD integrations is required. Preferred Qualifications: Cloud-based certification (Microsoft Azure, AWS, or GCP) is preferred. Experience in a multi-cloud or hybrid cloud environment is preferred. Experience with ITIL Foundations or relevant best-practice framework is preferred. Knowledge of: Cloud computing technologies and current computing trends. Microsoft Azure and Office 365 in a government tenant and subscription. VMware 6.7 and XenServer 7.1 and higher Enterprise infrastructure and applications monitoring tools, in traditional and cloud workloads. LAN/WAN topology, server repair and installation of all components to an operational state. Windows 10 with Enterprise Server administration and network connectivity including DHCP, DNS, WINS and CITRIX. FTP/Telnet, UNIX/LINUX, Internet, TCP/IP and wireless networking protocols. Firewalls, load balancers, routers and switches, Microsoft Proxy Server and Microsoft Exchange. Department(s): IS- Infrastructure Reports to: Manager, Information Services FLSA status: Non-Exempt Salary Grade : N - $45.67 - $70.34 ($95,000 - $146,300) CalOptima is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima wants to have qualified employees in every job position. CalOptima prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources Disability Management at 657-900-1134. Job Location: Orange, California Position Type: To apply, visit https://jobs.silkroad.com/CalOptima/Careers/jobs/3921 Copyright ©2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-765bebcf88a828439143b61a6f68291c

Help Desk Technician Job Description Why CalOptima? CalOptima is the single largest health plan in Orange County, serving 880,000 members, or one in four residents. Our motto — "Better. Together.” — is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. If you're looking for an opportunity to work for an organization dedicated to improving local health care and serving the needs of the most vulnerable, we encourage you to join CalOptima. Job Summary The Help Desk Technician is responsible for all aspects of day-to-day administration of the CalOptima Information Technology Services (ITS) Service Desk. The Help Desk Technician serves as the first point of contact for customers seeking technical assistance coming from phone calls, ticketing system, Microsoft Teams, and emails. The incumbent will be troubleshooting remote software and hardware computer problems; assisting with testing and completing application project-based work; logging incoming support issues and coordinating with support staff to address and escalate Tier 2-3 issues and e-tickets. The incumbent provides end-user training and works with the end-users to ensure that guidelines are clearly established and adhered to. Position Responsibilities: Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Provide help desk phone support for on-site and remote employees in a call center environment. Provide excellent communication and follow-up with customers seeking support. Document client support requests, work notes and remedies towards resolution to provide an organic support database. Provides Tier 1 troubleshooting and repair for desktop hardware and software, office systems and applications support. Provides support for Citrix, Avaya, Microsoft Office 365, Microsoft OneDrive, Microsoft Teams, and various cloud services. Perform basic network/system administration, security management, and user account management in Active Directory (AD), Microsoft Exchange, Multi-factor authentication (MFA), Pulse Secure, CrowdStrike and Rivest Shamir Adleman (RSA). Participate in team communication efforts, ensuring internal processes are subject to improvement. Escalates advanced technical issues to Tier 2 support team. This position requires the ability to provide end-user training. Receives general direction from higher level supervisory or management staff. Completes other projects and duties as assigned. Possesses the Ability To: Have a positive attitude and a strong commitment to delivering quality work. Excellent problem-solving skills with both Microsoft and In-house software's in a mid-size to enterprise corporate environment. Ability to follow standard operating procedures to accomplish more routine tasks Assist in identifying and proposing ideas to improve operational efficiency Work independently and effectively collaborates with other team members. Support networked and local printers, scanners, and photocopiers. Handle multiple activities and tasks simultaneously. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with CalOptima leadership and staff. Utilize computer and appropriate software (e.g., Microsoft Office: Excel, Outlook, PowerPoint, Word) and job-specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Experience & Education: High School diploma or equivalent required. 3 years of experience in a Help Desk, Service Desk, or technical support role in an enterprise company using current technologies required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above is also qualifying. Preferred Qualifications: Associate degree in Information Technology, Computer Science, Business Administration, or equivalent field, or equivalent combination of education and work experience is preferred. Microsoft Azure or Office 365 certification or training preferred. Knowledge of: Current desktop operating systems (Windows 10/11). Current Dell desktop and laptop technologies. Intune and iPhone support. Microsoft software products. UGovernIt and Service Now Cloud computing technologies and current computing trends. Department(s): ITS - Infrastructure Reports to: Supervisor, Information Technology Services (ITS) FLSA status: Non-Exempt Salary Grade: E - $23.08 - $32.79 ($48,000 - $68,200) CalOptima is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima wants to have qualified employees in every job position. CalOptima prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources Disability Management at 657-900-1134. Job Location: Orange, California Position Type: To apply, visit https://jobs.silkroad.com/CalOptima/Careers/jobs/3911 Copyright ©2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-f842dae1fbbb304ab3a7dae6b1c98727

Help Desk Technician, Sr. Job Description Why CalOptima? CalOptima is the single largest health plan in Orange County, serving 880,000 members, or one in four residents. Our motto — "Better. Together.” — is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. If you're looking for an opportunity to work for an organization dedicated to improving local health care and serving the needs of the most vulnerable, we encourage you to join CalOptima. Job Summary The Help Desk Technician Sr is responsible for all aspects of day-to-day administration of the CalOptima Information Technology Services (ITS) Service Desk. The Help Desk Technician Sr serves as the first point of contact for customers seeking technical assistance coming from phone calls, ticketing system, Microsoft Teams, and emails. The incumbent will be troubleshooting remote software and hardware computer problems, assisting with testing and completing application project-based work; logging incoming support issues and coordinating with support staff to address and escalate Tier 2-3 issues and e-tickets. The incumbent provides end-user training, prepares user guides and works with the end-users to ensure that guidelines are clearly established and adhered to. Additionally, the incumbent leads and trains other Help Desk Technicians as needed. Position Responsibilities: Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Provides help desk phone support for on-site and remote employees in a call center environment. Provides excellent communication and follow-up with customers seeking support. Documents client support requests, work notes and remedies towards resolution to provide an organic support database. Provides advanced Tier 1 troubleshooting and repair for desktop hardware and software, office systems and applications support. Provides support for Citrix, Avaya, Microsoft Office 365, Microsoft OneDrive, Microsoft Teams and various cloud services. Performs basic network/system administration, security management and user account management in Active Directory (AD), Microsoft Exchange, Multi-factor authentication (MFA), Pulse Secure, CrowdStrike and Rivest Shamir Adleman (RSA). Participates in team communication efforts, ensuring internal processes are subject to improvement. Escalates advanced technical issues to Tier 2 support team. Provides end-user training and prepares user guides. Leads and trains other Help Desk Technicians as needed. Completes other projects and duties as assigned. Possesses the Ability To: Have a positive attitude and a strong commitment to delivering quality work. Excellent problem-solving skills with both Microsoft and In-house software's in a mid-size to enterprise corporate environment. Follow standard operating procedures to accomplish more routine tasks. Provide end-user training and prepare user guides Assist in identifying and proposing ideas to improve operational efficiency Work independently and effectively collaborates with other team members. Support networked and local printers, scanners, and photocopiers. Handle multiple activities and tasks simultaneously. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with CalOptima leadership and staff. Utilize computer and appropriate software (e.g., Microsoft Office: Excel, Outlook, PowerPoint, Word) and job-specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Experience & Education: High School diploma or equivalent required. 5 years of experience in a Help Desk, Service Desk or technical support role in an enterprise company using current technologies required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above is also qualifying. Preferred Qualifications: Associate degree in Information Technology, Computer Science, Business Administration, or equivalent field, or equivalent combination of education and work experience preferred. Microsoft Azure or Office 365 certification or training preferred. Knowledge of: Current desktop operating systems (Windows 10/11). Current Dell desktop and laptop technologies. Intune and iPhone support. Microsoft software products. UGovernIt and Service Now Cloud computing technologies and current computing trends. Department(s): ITS - Infrastructure Reports to: Supervisor, Information Technology Services (ITS) FLSA status: Non-Exempt Salary Grade: F - $24.52 - $35.43 ($51,000 - $73,700) CalOptima is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima wants to have qualified employees in every job position. CalOptima prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources Disability Management at 657-900-1134. Job Location: Orange, California Position Type: To apply, visit https://jobs.silkroad.com/CalOptima/Careers/jobs/3912 Copyright ©2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-3177acf97d2c5348b99935b4acab1663

Pharmacy Services Specialist Job Description Why CalOptima? CalOptima is the single largest health plan in Orange County, serving 880,000 members, or one in four residents. Our motto — "Better. Together.” — is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. If you're looking for an opportunity to work for an organization dedicated to improving local health care and serving the needs of the most vulnerable, we encourage you to join CalOptima. Job Summary Under general supervision, the Pharmacy Services Specialist assists participating pharmacies, CalOptima members, providers, internal departments, health networks, and other entities in assuring the efficient, timely and effective provision of pharmaceutical products and services to members. The incumbent serves as a point of contact by calling and following up with, members, individual pharmacies, member advocates, family members, health networks, regional center, and other agencies. Position Responsibilities: Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Handles specified caseloads to ensure cases are resolved within departmental standards. Maintains documentation of member and pharmacy cases. Retrieves drug-specific technical data and information necessary for the completion of departmental and interdepartmental pharmacy-related functions and operations. Assists network pharmacies and prescribers with the resolution of pharmacy-related issues such as billing, claims processing, eligibility, or pharmacy authorization requests. Resolves claims disputes between network pharmacies, pharmacy claims administrator, CalOptima Claims department, and other entities as necessary. Interprets and articulates Pharmacy Management program policies and procedures to pharmacy providers, other providers, CalOptima staff, external agencies and others as required. Assists in the processing of pharmaceutical prior authorization and appeals requests as per the CalOptima prior authorization guidelines. Establishes and maintains key contacts both internally and externally to assure appropriate coordination and provision of pharmacy services to CalOptima members. Processes referrals from and works in conjunction with the Member Services department to resolve all pharmacy-related member complaints and prior authorization requests. Completes other duties as assigned. Possesses the Ability to: Function efficiently and productively in a high-volume pharmacy department within established policies and procedures. Work under general supervision to perform multiple concurrent duties and assignments. Communicate clearly and concisely, both orally and in writing. Resolve conflict and diffuse difficult situations in a professional and calm manner. Establish and maintain effective working relationships with CalOptima leadership and staff as well as with other programs, agencies, and the public. Maintain accurate records. Identify pharmacy-related resources and recommend new procedures, processes or activities that help assure the efficient provision of pharmacy services to members. Utilize computer and appropriate software (e.g., Microsoft Office: Excel, Outlook, PowerPoint, Word) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Experience & Education: High School diploma or equivalent required. Completion of an accredited Pharmacy Technician training program and possession of a registration certificate as a Pharmacy Technician from the California Board of Pharmacy required. 1 year of experience as a Pharmacy Technician in the ambulatory, community, home infusion, long-term care, or Managed Care setting required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above is also qualifying. Preferred Qualifications: A post-secondary degree in a health-related field preferred. Pharmacy Technician Certification Board (PTCB) credentials preferred. Bilingual in one of CalOptima's defined threshold languages (Spanish, Vietnamese, Arabic, Farsi, Korean, Chinese) preferred. Knowledge of: Pharmacy online computer prescription processing and claims submission procedures. Drug nomenclature, basic pharmacology, dosage calculations, units of measure, prescription filling techniques, prescription documentation requirements, pharmacy laws and regulations, basic managed care pharmacy principles and insurance coverage issues. PBM (Pharmacy Benefit Manager) operations and procedures. Basic managed health care principles. Pharmacy-related organizations and resources. Department(s): Pharmacy Management Reports to: Supervisor, Pharmacist FLSA status: Non-Exempt Salary Grade: C - $20.81- $28.03 ($43,281 - $58,300) CalOptima is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima wants to have qualified employees in every job position. CalOptima prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources Disability Management at 657-900-1134. Job Location: Orange, California Position Type: To apply, visit https://jobs.silkroad.com/CalOptima/Careers/jobs/3910 Copyright ©2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-557c1d3acc32c346a96105674d65a192

Director III (Utilization Management) Job Description Why CalOptima? CalOptima is the single largest health plan in Orange County, serving 880,000 members, or one in four residents. Our motto — "Better. Together.” — is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. If you're looking for an opportunity to work for an organization dedicated to improving local health care and serving the needs of the most vulnerable, we encourage you to join CalOptima. Job Summary The Director III (Utilization Management) is responsible for the oversight, planning, organization, implementation and evaluation of all activities and personnel engaged in Utilization Management (UM) departmental operations. The incumbent provides leadership and direction to the Utilization Management department to ensure compliance with all local, state and federal regulations, accreditation standards are current and all policies and procedures meet current requirements. The incumbent will have oversight of CalOptima's Utilization Management program for CalOptima Community Network, CalOptima Direct and the delegated health networks. The Director III is expected to serve as a liaison for various internal and external committees, workgroups, and operational meetings. Position Responsibilities Cultivates and promotes a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Directs and assists the team in carrying out department responsibilities and collaborates with the leadership team and staff to support short- and long-term goals/priorities for the department Directs all aspects of clinical and administrative utilization management staff activities. Oversees CalOptima's utilization program, to include: Developing and maintaining effective authorization review processes and evaluates and recommends improvements where indicated. Ensures department policies, procedures and workflows support staff in daily activities and meet regulatory, contractual and accreditation standards. Assists the Medical Directors, UM workgroup, and subject to approval by the UM committee, in the development, evaluation and application of all utilization criteria used for clinical decision making. Collaborates with the UM Medical Director and UM workgroup, and subject to approval by the UM committee, maintains the utilization management program description, prepare the yearly utilization management program evaluation and quarterly updates to the work plan. Develops and implements business plans to evaluate existing programs or to be used as a basis to determine if new programs are to be implemented. Leads the staff responsible for Utilization Management workgroups and the Utilization Management committee. Coordinates utilization activities with Long Term Services and Support, Case Management, and Population Health Management to improve health outcomes, promote appropriate use of resources and align with organizational and/or departmental goals and objectives. Monitors and tracks services provided from the health plan service area and/or out of network. Tracks, analyzes and develops strategies to address outlier performance of utilization metrics and reports on administrative quality indicators pertaining to Utilization Management. Maintains inter-agency relationships (CCS, County Mental Health, etc.). Hires, trains, and coaches managerial and supervisory staff. This includes fostering of staff development, ownership, accountability, educational opportunities, team building, and career development. Develops and directs departmental structure, lines of accountability, job descriptions, interview and hire new staff members, orientation, training programs for all new and existing staff and annual staff evaluation and satisfaction process. Collaborates with all departments within Medical Affairs and the health plan on the development of special projects/programs as required. Directs departmental annual budgetary process, to include preparation and approval of operating and capital budgets per policy. Monitor performance and initiate corrective action as necessary to prevent budget variance. Responsible for on-call activities after hours to ensure coverage on weekends and or holidays and extended timeframes when regular staff are not on duty or available. Maintains current knowledge of regulatory requirements pertinent to Utilization Management such as Department of Health Care Services (DHCS), Centers for Medicare & Medicaid Services (CMS), Managed Risk Medical Insurance Board (MRMIB), Department of Managed Health Care (DMHC). Responds to providers or internal staff who have concerns within departmental standards. Completes other projects and duties as assigned. Possesses the Ability To: Communicate clearly and concisely, both orally and in writing. Proactively present outcomes, barriers remediation and strategy to Executive level leadership. Work in an extremely fast-paced environment with multiple competing priorities and matrix reporting relationships. Make decisions in a timely manner and clearly communicate to all organizational levels at both a vertical and horizontal manner. Present statistical and technical UM data in a clear and understandable manner utilizing appropriate visual aids. Effectively supervise and coordinate the work of workgroups engaged in quality improvement activities. Communicate findings of utilization reports to providers and internal or external stakeholders. Have strong clinical skills. Present data and information to a wide range of groups using a variety of delivery methods. Establish and maintain effective working relationships with CalOptima leadership and staff. Utilize computer and appropriate software (e.g., Microsoft Office: Excel, Outlook, PowerPoint, Word) and job-specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Experience & Education: Bachelor's degree required. Current, unrestricted Registered Nurse (RN) License to practice in the State of California required. 7 years of utilization management experience in a managed care environment required; preferably with Medicare and Medicaid populations. 5 years of experience in a supervisory role required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above is also qualifying. Preferred Qualifications: Master's degree preferred. Knowledge of: California Medi-Cal and Medicare benefits, regulations and standards. Hierarchical clinical criteria, MCG and custom Managed Care Medical Policy National Committee for Quality Assurance (NCQA) and CMS standards, Quality Improvement studies, Healthcare Effectiveness Data and Information Set (HEDIS) reporting. Data collection and analysis, and management practices as related to quality of medical care. Department(s): Utilization Management Reports to: Executive Director, Clinical Operations FLSA status: Exempt Salary Garde: S - $74.04 - $122.69 ($154,000 - $255,200) CalOptima is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima wants to have qualified employees in every job position. CalOptima prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources Disability Management at 657-900-1134. Job Location: Orange, California Position Type: To apply, visit https://jobs.silkroad.com/CalOptima/Careers/jobs/3914 Copyright ©2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-30ffe61932dbef4e8ae3ca6a0a4ea9dc

Program Specialist (Translation & Interpreter Services) Job Description Why CalOptima? CalOptima is the single largest health plan in Orange County, serving 880,000 members, or one in four residents. Our motto — "Better. Together.” — is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. If you're looking for an opportunity to work for an organization dedicated to improving local health care and serving the needs of the most vulnerable, we encourage you to join CalOptima. Job Summary Under general supervision, the Program Specialist supports CalOptima's compliance with cultural and linguistic (C&L) State and Federal regulatory requirements. The incumbent assists in the development and/or implementation of cultural and linguistic services/activities, such as providing and coordinating professional translation and review services in one of CalOptima's threshold languages, coordinating interpreter services of non-English languages and American Sign Language, planning and organizing cultural competency training and researching and analyzing issues and making recommendations to enhance CalOptima's cultural and linguistic program and services. Position Responsibilities: Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Provides and coordinates professional and timely translations and/or reviews of CalOptima member materials. Assists in completing and/or responding to regulatory agency reports (Department of Health Care Services (DHCS), Centers for Medicare and Medicaid Services (CMS), National Committee for Quality Assurance (NCQA), etc.), surveys, audits and evaluations regarding CalOptima's C&L program. Ensures the timely delivery of interpreter services by working with qualified staff interpreters and contracted interpreter service vendors. Plans, organizes and develops cultural competency trainings for CalOptima staff, providers, contracted health networks and community-based organizations. Reviews, analyzes and interprets regulations and internal/external policies and procedures related to cultural and linguistic services. Reviews, researches, resolves and trends member complaints and/or grievances related to cultural and language issues. Represents the department and facilitate communications on cultural and linguistic services within, or outside CalOptima. Identifies cultural and/or linguistic barriers to members accessing health care services and health disparities where appropriate. Timely and accurate processing of vendor invoices for translation and interpreter services. Compiles data and prepare reports to monitor trends and identify issues. Completes other projects and duties as assigned. Possesses the Ability To: Have excellent writing skills with the ability to draft reports and filings. Communicate clearly and concisely, both orally and in writing. Initiate and follow through on tasks with little supervision or guidance. Work independently, meet deadlines and exercise discretion and judgment. Identify issues and problems, develop solutions, and prepare recommendations, including policies and procedures. Collect data, identify pertinent information, and prepare reports and presentations. Establish and maintain effective working relationships with CalOptima leadership and staff. Utilize computer and appropriate software (e.g., Microsoft Office: Excel, Outlook, PowerPoint, Word) and job-specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Experience & Education: High School diploma or equivalent required. 2 years of experience with a health plan, program or clinical environment working with culturally diverse populations required. Bilingual in English and in one of CalOptima's defined threshold languages (Arabic, Farsi, Chinese, Korean, Spanish, Vietnamese) required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above is also qualifying. Preferred Qualifications: Bachelor's degree in a health care related field or cultural and linguistic studies preferred. Professional education in the area of translation, interpretation and cultural competency training preferred. Experience in managed care and/or government programs preferred. Knowledge of: Policies, regulations and general requirements of cultural and linguistic services. Principles and practices of health care, health care service delivery and medical administration. Experience addressing issues of cultural and linguistic competency and racial and ethnic disparities in health care. Orange County community based and social service organizations, especially those providing support services and health education to Limited Education Proficient (LEP) members of the community. General information relevant to professional or administrative responsibilities in the assigned program. Personal computers, keyboarding, and appropriate software to produce translation, correspondences, spreadsheets, and/or other information applicable to position. Department(s): Cultural and Linguistic Services Reports to: Manager, Cultural & Linguistic Services FLSA status: Non-Exempt Salary Grade: E - $23.08 - $32.79 ($48,000 - $68,200) CalOptima is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima wants to have qualified employees in every job position. CalOptima prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources Disability Management at 657-900-1134. Job Location: Orange, California Position Type: To apply, visit https://jobs.silkroad.com/CalOptima/Careers/jobs/3917 Copyright ©2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-119c598a73c4cc4799166e9ef21fb36e

Training Program Coordinator Job Description Why CalOptima? CalOptima is the single largest health plan in Orange County, serving 880,000 members, or one in four residents. Our motto — "Better. Together.” — is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. If you're looking for an opportunity to work for an organization dedicated to improving local health care and serving the needs of the most vulnerable, we encourage you to join CalOptima. Job Summary Under general supervision, the Training Program Coordinator provides grievance and appeals specialized tasks relevant to an assigned program and/or projects. The incumbent requires the ability to design, develop and effectively deliver a training program for Grievance & Appeals (GARS) staff. The incumbent is responsible for auditing grievance and appeal activity performed with the Grievance & Appeals department following regulatory and internal guidelines in conjunction with CalOptima policies and procedures. The incumbent is responsible for reviewing quality assurance results and providing member and provider grievance and appeals training based on internal and external audit results. The Training Program Coordinator will provide general trend information to management. The incumbent must be able to provide assistance to the Compliance department for internal audits and Centers for Medicare & Medicaid Services (CMS), Department of Health Care Services (DHCS) or Department of Managed Health Care (DMHC) audits, as well as research and distribute updates based on regulatory guidelines. Position involves specialized background or knowledge regarding grievance, appeals, provider dispute resolution, authorization rules, claims processing and division of financial responsibility and, regulatory guidelines relevant to grievance and appeals. The incumbent will often work independently, perform complex research, and/or administrative responsibilities. Exercises discretion and judgment and may coordinate/supervise a function and the work of others within the program or representing the program/project. Position Responsibilities: Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Develops and maintains a comprehensive training program and conducts new hire training. Conducts training audits using CalOptima approved tools which are consistent with all regulatory, contractual and accrediting standards and requirements which may include: Analyzes and reviews case files to determine if the appropriate case classified was utilized based on regulatory guidelines. Develops reporting and trending for management. Analyzes and reviews case files to determine if cases were resolved within the required regulatory timeframe. Analyzes and reviews case files to determine if the case was handled appropriately based on regulatory and internal guidelines in conjunction with CalOptima policies and procedures. Analyzes and reviews grievance and appeal resolution letter(s) to determine if all member or provider complaints were identified and resolved appropriately. Analyzes and reviews grievance and appeal letters to ensure appeal language is appropriate to each line of business and complaint type was accurately utilized Audits all decisions that have been overturned to determine if they have been effectuated timely and accurately. Conducts oversight of the day-to-day grievance & appeals processes for new hires. Conducts training on changes to workflow(s) based on departmental updates and based on errors identified during internal and external audits. Determines on-going training needs as well as identify cross-training opportunities. Develops, updates and maintains desktop level procedures (desktops). Provides feedback (report card) to new staff on opportunities for improvement. Serves as a liaison between GARS, Office of Compliance, and Regulatory Affairs for regulatory updates, provides updates during weekly/monthly meetings and conducts trainings on the changes as needed. Compiles, summarizes and provides recommendations for improvement based on audit results to the upper management. Works closely with management to identify any training, system or workflow opportunities as related to member grievance and appeals and provider grievances, disputes and appeals. Completes other projects and duties as assigned. Possesses the Ability To: Handle multiple tasks and meet deadlines. Establish and maintain effective working relationships with CalOptima leadership and staff. Provide professional support to managers and staff. Identify issues and problems, develop solutions, and prepare recommendations, including training, desktop revisions, and procedures. Communicate clearly and concisely, both orally and in writing. Analyze data, identify pertinent information, prepare reports and provide recommendations to management. Work independently with minimal supervision. Influence others using a positive approach. Maintain quality and productivity standards as set by management. Plan, organize and prioritize work. Have project management skills, be well organized and detailed oriented. Utilize computer and appropriate software (e.g., Microsoft Office: Excel, Outlook, PowerPoint, Word) and job-specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Experience & Education: High School diploma or equivalent required. 2 years of health care management experience, preferably in managed care environment in related area of responsibility (i.e., customer service, member grievances and appeals and/or provider grievances and appeals) required. HMO, Medicare, Medi-Cal/Medicaid and health services experience required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above is also qualifying. Preferred Qualifications: Bachelor's degree preferred. Experience in training in a managed care environment preferred. Experience in development and presentation of training tools and materials preferred. Both Medicare and Medi-Cal customer service and claims experience preferred. Bilingual in English and in one of CalOptima's defined threshold languages (Arabic, Farsi, Chinese, Korean, Spanish, Vietnamese) preferred. Knowledge of: Grievance and appeals regulatory requirements for both member and provider. Medical terminology, CPT coding, HCPC, Revenue Codes, and ICD-10. Fundamental principles of writing and grammar, including proper report and correspondence format, correct spelling and proper word usage, grammar, punctuation, and sentence structure. Medicare and Medi-Cal requirements/regulations. Training methods and techniques for successful individual outcomes. Implementing programs or projects. Department(s): Grievance & Appeals (GARS) Reports to: Manager, Grievance & Appeals FLSA status: Non-Exempt Salary Grade: H - $29.37 - $40.72 ($59,000 - $84,7000) CalOptima is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima wants to have qualified employees in every job position. CalOptima prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources Disability Management at 657-900-1134. Job Location: Orange, California Position Type: To apply, visit https://jobs.silkroad.com/CalOptima/Careers/jobs/3916 Copyright ©2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-c2ec5e02e9397b47a277c88c6fa7fc22

Medical Case Manager (Concurrent Review) Job Description Why CalOptima? CalOptima is the single largest health plan in Orange County, serving 880,000 members, or one in four residents. Our motto — "Better. Together.” — is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. If you're looking for an opportunity to work for an organization dedicated to improving local health care and serving the needs of the most vulnerable, we encourage you to join CalOptima. Job Summary Case Management is an advanced specialty collaborative practice, responsible for providing ongoing case management services for CalOptima Direct members. The Medical Case Manager will facilitate communication and coordination amongst all participants of the health care team and the member to ensure that the services are provided to promote quality, cost-effective outcomes. The incumbent provides case management intervention on behalf of members with short term, stable, and predictable courses of illnesses. The incumbent is also responsible for answering the medical appropriateness, quality, and cost effectiveness of proposed hospital/medical/surgical services in accordance with established criteria. This activity may be conducted prospectively, concurrently or retrospectively. Position Responsibilities: Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Reviews and evaluates proposed services utilizing medical criteria and/or established policies and procedures. This includes review of submitted medical documentation and/or photographs. Determines the appropriate action regarding the service being requested for approval, modification, or denial, and refer to the Medical Director for review when necessary. Determines if the inpatient setting requested for surgery and/or medical care is appropriate. Identifies diagnosis and determine need for continuing hospitalizations and monitor the LOS as per established guidelines and professional judgment. Initiates contacts with patient, family and treating physicians as needed to obtain additional information or to introduce the role of case management. Analyzes all requests with the objective of monitoring utilization of services, which includes medical appropriateness and identify potentially high cost, complex cases for high level case management intervention. For short-term cases, conducts a thorough and objective assessment of the member's status including physical, psychosocial, environmental and gather all information pertinent to the case. Develops, implements and monitors a care plan through the interdisciplinary team process in conjunction with the individual member and family in internal and external settings across the continuum of care. Reports cost analysis, quality of care and/or quality of life improvements as measured against the case management goals. Routinely assesses member's status and progress; if progress is static or regressive determine reason and proactively encourage appropriate referrals to higher level of case management or makes appropriate adjustments in the care plan, providers and/or services to promote better outcomes. Establishes means of communication and collaboration with other team members, physicians, community agencies, and administrators. Prepares and maintains appropriate documentation of patient care and progress within the care plan. Acts as an advocate in the client's best interest for necessary funding, treatment alternatives, timelines and coordination of care and frequent evaluations of progress and goals. Works collaboratively with staff members from various disciplines involved in patient care with an emphasis on interpreting and problem and solving complex cases. Documents case notes and rationale for all decisions in the Guiding Care system. Completes other projects and duties as assigned. Possesses the Ability to: Evaluate the quality of necessary medical services and be able to acquire and analyze the cost of care. Assist in the formulation of medical case management policies and procedures; understand and interpret policies, procedures, and regulations. Develop and maintain effective working relationships with all levels of staff, other programs, agencies, and the public. Communicate clearly and concisely, both orally and in writing. Assess resource utilization, cost management, and negotiate effectively. Prepare clear, comprehensive written and oral reports and materials. Establish and maintain effective working relationships with CalOptima leadership and staff. Utilize computer and appropriate software (e.g., Microsoft Office: Excel, Outlook, PowerPoint, Word) and job-specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Experience & Education: Associates degree in Nursing (ADN); or equivalent work experience required. Current, unrestricted Registered Nurse (RN) license to practice in the State of California required.3 years of clinical experience with the health needs of the population served required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above is also qualifying. Preferred Qualifications: Bachelor's degree in Nursing (BSN) preferred. An active Commission for Case Manager (CCM) certification preferred. Knowledge of: Guidelines and regulations relevant to case management and utilization management. Understand confidentiality and the legal and ethical issues pertaining to case management. ICD-9/ICD-10 and CPT coding requirements. Available community resources. Effective charting practices and guidelines. Available medical treatments and resources. Principles and practices of health care, health care systems, and medical administration. Computers, keyboarding, and appropriate software to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Department(s): Utilization Management (Concurrent Review) Reports to: Supervisor, Utilization Management (Concurrent Review) FLSA status: Non - Exempt Salary Grade: L - $37.02 - $57.64 ($77,000 - $119,000) CalOptima is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima wants to have qualified employees in every job position. CalOptima prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources Disability Management at 657-900-1134. Job Location: Orange, California Position Type: To apply, visit https://jobs.silkroad.com/CalOptima/Careers/jobs/3918 Copyright ©2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-8f0d914198311e45b17765504776f959

Medical Case Manager (LVN) (Concurrent Review) Job Description Why CalOptima? CalOptima is the single largest health plan in Orange County, serving 880,000 members, or one in four residents. Our motto — "Better. Together.” — is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. If you're looking for an opportunity to work for an organization dedicated to improving local health care and serving the needs of the most vulnerable, we encourage you to join CalOptima. Job Summary The Medical Case Manager (LVN) provides case management intervention on behalf of members with short term, stable, and predictable courses of illnesses. The incumbent is responsible for answering the medical appropriateness, quality, and cost effectiveness of proposed hospital/medical/surgical services in accordance with established criteria. Position Responsibilities: Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Analyzes requests with the objective of monitoring utilization of services, this includes medical appropriateness and identifying potential high cost, complex cases for outpatient case management intervention. Reviews and evaluates proposed services utilizing medical criteria and/or established policies and procedures. Determines the appropriate action for the service being requested for approval, modification, or denial, and refers to the Medical Director for review when necessary. Reviews inpatient setting requests to determine if surgery and/or medical care is appropriate. Identifies diagnosis and determines need for continuing hospitalizations; monitors the inpatient length of stay as per established guidelines and professional judgment. Initiates contact with patient, family, and treating physicians to obtain additional information or to introduce the role of case management as needed. For short-term cases, conducts a thorough and objective assessment of the member's status including physical, psychosocial, and environmental. Develops, implements, and monitors a care plan through the interdisciplinary team process in conjunction with the individual member and family in internal and external settings across the continuum of care. Provides cost analysis, quality of care and/or quality of life improvements as measured against the case management goals. Assesses member's status and progress; if progress is static or regressive determines reason and encourages appropriate referrals to out-patient case management or make appropriate adjustments in the care plan, providers and/or services to promote better outcomes. Establishes means of communication and collaboration with other team members, physicians, community agencies, and administrators. Prepares and maintains appropriate documentation of patient care and progress within the care plan. Acts as an advocate in the client's best interest for necessary funding, treatment alternatives, timelines and coordination of care and frequent evaluations of progress and goals. Collaborates with staff members from various disciplines involved in patient care with an emphasis on interpreting and problem and solving complex cases. Documents clinical information into the case notes along with the rationale for all decisions in the Guiding Care system. Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity, and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short and long-term goals/priorities for the department. Completes other projects and duties as assigned. Possesses the Ability To: Evaluate the quality of necessary medical services and be able to acquire and analyze the cost of care. Assist in the formulation of medical case management policies and procedures; understand and interpret policies, procedures, and regulations. Establish and maintain effective working relationships with CalOptima leadership and staff. Assess resource utilization, cost management, and negotiate effectively. Prepare clear, comprehensive written and oral reports and materials. Communicate clearly and concisely, both orally and in writing. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Experience & Education: High School diploma or equivalent required. Current, unrestricted Licensed Vocational Nurse (LVN) to practice in the State of California required. 3 years of Clinical Nursing Experience of which 1 year experience in a Managed Care setting required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above is also qualifying. Preferred Qualifications: 1 year of Concurrent Review (In-Patient) experience preferred. Knowledge of: Guidelines and regulations relevant to case management and utilization management. Understand confidentiality and the legal and ethical issues pertaining to case management. ICD-9/ICD-10 and CPT coding requirements. Available community resources. Effective charting practices and guidelines. Available medical treatments and resources. Principles and practices of health care, health care systems, and medical administration. Department(s): Utilization Management (Concurrent Review) Reports to: Supervisor, Utilization Management (Concurrent Review) FLSA status: Non-Exempt Salary Grade: K - $33.65 - $51.83 ($70,000 - $107,800) CalOptima is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima wants to have qualified employees in every job position. CalOptima prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources Disability Management at 657-900-1134. Job Location: Orange, California Position Type: To apply, visit https://jobs.silkroad.com/CalOptima/Careers/jobs/3919 Copyright ©2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-00e3297c307b9440b43fd727c10f01c5

Business Analyst (Claims) Job Description Why CalOptima? CalOptima is the single largest health plan in Orange County, serving 880,000 members, or one in four residents. Our motto — "Better. Together.” — is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. If you're looking for an opportunity to work for an organization dedicated to improving local health care and serving the needs of the most vulnerable, we encourage you to join CalOptima. Job Summary Under general supervision, is responsible for providing specialized claims tasks relevant to an assigned program and/or project. The incumbent will have analytical, claims expertise and/or administrative responsibilities specific to the assigned functional area. The incumbent will be assigned to the Medi-Cal, Crossover Medicare and OneCare Connect claims related programs and projects and involves specialized background or knowledge regarding claims processing rules/logic, business user system testing expertise and regulatory guidelines relevant to the assignment. The incumbent will need to exercise discretion and judgment, often works independently and performs more complex analytical and/or administrative responsibilities. The incumbent may coordinate/supervise a function, the work of others within the program or represent the program/project. Position Responsibilities: Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short and long-term goals/priorities for the department. Works in conjunction with Claims Management team, Claims Project Analysts, Contracting, Provider Relations, Coding Initiatives and/or Information Systems to implement benefit or process changes that impact system configuration due to state and federal notices. Performs system research and testing to ensure regulatory, coding, contract updates and configuration changes are producing expected results; ensures that all documentation accurately reflects the current status of changes and outstanding issues identified during testing. Communicates to claims management team, training and staff regarding any system enhancements or changes. This includes any process deficiencies identified from claims look back analysis and UAT testing. Assists the Claims Management team in identifying training and development of desktop procedures and policies for the Medi-Cal and Medicare lines of business impacted by system and/or regulatory changes. Provides analytical support and technical expertise on requests for information from executives, directors and other staff regarding claims. Remains updated on state and federal health care environment and identifying impacts to CalOptima programs and claims processes (utilizing Med Learns, CMS Updates, Medi-Cal Provider Bulletins, Medi-Cal manuals, ICE). Reviews ad-hoc analysis and generates reports as requested. Collaborates with Project Analysts (Process Improvement) and Training Coordinator to identify process improvement opportunities. Partners with trainer and claims management team to create or update document processes and procedures. Serves as subject matter expert with end-to-end claims adjudication/processing. Facilitates communication on claims related topics. Completes other projects and duties as assigned. Possesses the Ability To: Create business user test scenarios and testing schedules, including time estimates and deadlines, monitor milestone completion, track all phases of testing and provide timely reporting of issues that impact the testing progress. This includes documenting, prioritizing and tracking changes on the testing documents. Manage timelines and priorities and provide professional support to managers and staff. Develop policies and procedures; understand and interpret policies, procedures and regulations based on regulatory updates or organizational changes. Work with claims data, manipulate spreadsheets, and perform quantitative analysis. Identify issues, develop solutions, and prepare recommendations including policies and procedures. Establish and maintain effective working relationships with CalOptima leadership and staff. Communicate clearly and concisely, both verbally and in writing, including public presentations. Collect data, identify pertinent information, and prepare reports and presentations. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Experience & Education: Bachelor's degree in Business Administration, Management or a related field is required. 2 years of both Medicare and Medi-Cal billing and claims adjudication experience including experience with CPT-4, HCPC coding, and ICD-10 is required. Proficient in Excel (Advanced), Word, Access, PowerPoint, and experience in full adjudication claims processing systems required. Relevant experience in Health Care or Claims Administration required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above is also qualifying. Knowledge of: Medical terminology, claims, managed care benefits and adjudication. Benefits of Medi-Cal and Medicare. Policies, services, and general responsibilities and requirements/regulations of claims processing and administration. Department(s): Claims Administration Reports to: Manager, Coding Quality FLSA status: Non-Exempt Salary Grade: J - $31.25 - $48.13 ($65,000 - $100,100) CalOptima is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima wants to have qualified employees in every job position. CalOptima prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources Disability Management at 657-900-1134. Job Location: Orange, California Position Type: To apply, visit https://jobs.silkroad.com/CalOptima/Careers/jobs/3922 Copyright ©2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-d151200886246a41a0910e5749dd964f

Supervisor, Accounting Job Description Why CalOptima? CalOptima is the single largest health plan in Orange County, serving 880,000 members, or one in four residents. Our motto — "Better. Together.” — is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. If you're looking for an opportunity to work for an organization dedicated to improving local health care and serving the needs of the most vulnerable, we encourage you to join CalOptima. Job Summary The Supervisor, Accounting supervises the accounting team, coordinating the maintenance of general ledger accounts and monthly close process. The department is responsible for revenue and expense accruals and building across all lines of business. The incumbent ensures that regulatory and internal guidelines are followed in conjunction with CalOptima policies and procedures. Additionally, the incumbent assists with the development of written policies and procedures for the respective area. Position Responsibilities: Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Supervises and provides performance development to the accounting team members. Prepares and analyzes journal entries and account analyses. Reviews and approves journal entries and supporting documentation. Reviews team member's monthly financial package reports and variance explanations. Reviews and approves monthly account reconciliations, ensuring timely reconciling item follow-up and resolve. Provides training to new and existing staff, as needed, Cross-train and back up other areas of the accounting department. as needed. Coordinates with CalOptima's independent auditors and regulators on financial and other audits Ensures the adherence to Generally Accepted Accounting Principles (GAAP), regulatory and CalOptima Policies and develop new policies where required. Completes other projects and duties as assigned. Possesses the Ability To: Work independently with strong initiative. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with CalOptima leadership and staff. Have a strong attention to detail. Work collaboratively and effectively on group projects. Work in a dynamic environment with both short-term and long-term deadlines. Utilize computer and appropriate software (e.g., Microsoft Office: Excel, Outlook, PowerPoint, Word) and job-specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Experience & Education: Bachelor's degree in Business Administration, Health Care Administration, Finance, Accounting, or related field required. 5 years of experience in accounting with a large corporation, government, managed care health plan, IPA, or hospital setting required. 2 years of experience in a senior level and/or supervisory role required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above is also qualifying. Knowledge of: Working knowledge of Generally Accepted Accounting Principles (GAAP). Principles and practices of the managed health care industry, including capitation, Incurred but Not Reported (IBNR) and governmental reporting requirements. Techniques and methods in preparing health system reporting tools, including performance measures. Department(s): Accounting Reports to: Accounting Manager FLSA status: Non-Exempt Salary Grade: M - $40.87 - $63.99 ($85,000 - $133,100) CalOptima is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima wants to have qualified employees in every job position. CalOptima prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources Disability Management at 657-900-1134. Job Location: Orange, California Position Type: To apply, visit https://jobs.silkroad.com/CalOptima/Careers/jobs/3901 Copyright ©2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-c2d3390467b39546a3042647ecd5d5d8

Director III (Program Development) Job Description Why CalOptima? CalOptima is the single largest health plan in Orange County, serving 880,000 members, or one in four residents. Our motto — "Better. Together.” — is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. If you're looking for an opportunity to work for an organization dedicated to improving local health care and serving the needs of the most vulnerable, we encourage you to join CalOptima. Job Summary The Director of Program Development will lead the development and implementation of a comprehensive, outcome-driven strategy to engage, support and build the capacity of community-based organizations that provide Community Support Services or other services for CalOptima members. The incumbent will be responsible for initiating and/or deepening these partnerships in order for the supportive services available to CalOptima members throughout Orange County to grow in strength and impact. The incumbent will develop strategies to identify, access, coordinate and develop mechanisms to sustain funding opportunities for CalOptima and our partners for the purpose of promoting the health of CalOptima members and communities. The incumbent will be a thought leader and contributor to program approach, planning, change management and delivery. Position Responsibilities: Cultivates and promotes a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Directs and assists the team in carrying out department responsibilities and collaborates with the leadership team and staff to support short and long-term goals/priorities for the department. Hires, manages, trains, reviews and sets goals for assigned staff. Partners with leadership to set initiative, execution, approach and mobilize resources across all phases of delivery. Conducts assessments (e.g., key informant interviews, asset mapping, etc.) to gauge the extent of CalOptima's Community Support and other community-based partnerships and the long-term potential to build out those relationships, to the benefit of CalOptima membership and Orange County overall. Creates and supports the execution of strategies to formalize CalOptima partnerships, including opportunities to deepen the impact of those relationships and share with stakeholders the value and impact of that work. Prepares and presents reports and requests to the Board of Directors, Board Committees and executive management as assigned. Designs, implements and oversees a structure to monitor the success, challenges, growth and impact of partnerships, including the return on investment of resources deployed to support the strategy and capacity building efforts. Seeks out and cultivates opportunities for partnership with other philanthropic entities to support the work of CalOptima and critical community-based organizations. Works with key stakeholders to ensure the legal establishment, operational launch and long-term strategy for key CalOptima initiatives. Collaborates with leadership and across departments to ensure the successful launch of key CalOptima initiatives and to ensure the initiatives function successfully within the CalOptima environment. Coordinates with other support resources/teams as needed for key deliverables. Works closely with CalOptima's leadership team to leverage opportunities for program enhancement and growth in the context of CalOptima's strategic plan. Completes other projects and duties as assigned. Possesses the Ability To: Lead, enhance, and develop effective programs. Develop and champion innovative solutions to optimize programs for vulnerable populations. Create and drive opportunities for innovative new program development. Manage, mentor and lead staff to develop effective working relationships both internally and with community-based organizations, other governmental agencies, and with the population being served. Promote an environment of innovation and collaboration in the development of new programs, thoughts and ideas. Display strong operational focus and exhibit proven success at managing and mentoring leaders and staff within an organization. Establish and maintain effective working relationships with CalOptima leadership and staff, other representatives of other agencies and community organizations as well as with providers. Communicate clearly and concisely, both orally and in writing, with all levels of internal and external stakeholders. Direct, coordinate, and evaluate the work of assigned staff and others and assist others in doing so. Utilize computer and appropriate software (e.g., Microsoft Office: Excel, Outlook, PowerPoint, Word) and job-specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Motivate and lead various participants at all levels in the organization. Experience & Education (Position Requirements): Bachelor's degree in Business Administration, Healthcare Management, or related field. 7 years of related experience. 4 years of supervisory experience. Experience in new program development for vulnerable populations, including strategic planning for and implementing a start-up program. Successful experience in developing sound and responsible business plans and financial models. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above is also qualifying. Preferred Qualifications: Extensive experience working at a director level, with a successful track record of launching new programs and initiatives. Experience in a government or public sector. Overall strong writing skills and experience in successfully writing and managing grants. Knowledge of: The needs of Medi-Cal and Medicare beneficiaries and the providers who serve these populations, including an understanding of other medical and social programs that may be accessed by members. Principles and practices of managed health care and health care systems. The specific and unique needs of the persons needing community-based services and of the available resources in the Orange County community to meet these needs. Department(s): Operations Reports To: Executive Director, Medi-Cal/CalAIM FLSA status: Exempt Salary Grade: S - $74.04 - $122.69 ($154,000 - $255,200) CalOptima is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima wants to have qualified employees in every job position. CalOptima prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources Disability Management at 657-900-1134. Job Location: Orange, California Position Type: To apply, visit https://jobs.silkroad.com/CalOptima/Careers/jobs/3900 Copyright ©2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-ae5e9b0b4707f447b998815939afaa23

Contracts Specialist, Sr. Job Description Why CalOptima? CalOptima is the single largest health plan in Orange County, serving 880,000 members, or one in four residents. Our motto — "Better. Together.” — is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. If you're looking for an opportunity to work for an organization dedicated to improving local health care and serving the needs of the most vulnerable, we encourage you to join CalOptima. Job Summary The Contracts Specialist Sr. contracts with and manages a variety of health care provider contracts and relationships needed to serve CalOptima members. Th e incumbent will interface directly with a variety of provider types, including individual physicians, physician groups, hospital, and ancillary providers for contracting purposes. The Contracts Specialist Sr. will implement work with many levels of CalOptima leadership and staff supporting provider contracts and related needs. Position Responsibilities: Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Presents CalOptima and the health plan's provider contracts to interested providers and initiate or facilitate provider credentialing as needed. Initiates and manages contracts through to execution. Must be able to describe the different CalOptima programs, Managed Care Plan (MCP) County Organized Health System (COHS) Medi-Cal model, government program payment guidelines, and manage on-going MediCal, Dual-Special Needs Plan (D-SNP), Cal MediConnect, and PACE related provider contracts as assigned. Effectively communicates with both internal and external customers to help facilitate contracting efforts, and on-going relationship building with Orange County's provider community as needed. Collaborates closely with the Managers and Director of Contracting on multiple contracting projects and keeping leadership abreast on progress, issues, and status of new contracts in the Contract Management data base. Responds to provider and internal departments regarding questions, and inquiries that relate to contract terms and related policies. Works closely with internal departments regarding provider contract obligations and rates. Creates, tracks and monitors status of new contracts in the Contract Management data base. Prepares summaries and detailed reports regarding contracted provider network and assigned projects as needed. Coordinates and executes Letters of Agreement (LOA) with non-contracted providers under direction from Contracting management. Requests and interprets applicable financial data with guidance from CalOptima's Finance and Claims departments to analyze the impact of rate increases or the implementation of other payment methodologies. Completes other projects and duties as assigned. Possesses the Ability To: Follow CalOptima policies and procedures. Comprehend CalOptima's different government health care programs, how they differ, who they serve, and specific rules and financial terms. Understand financial analysis that is related to contract payment terms, program rules, and related impacts to budget and planning. Communicate clearly and concisely, both orally and in writing. Must be able to clearly describe the issues and develop recommendations for consideration. Establish and maintain effective working relationships with CalOptima leadership and staff. Explain CalOptima's programs and different government health care program payment methodologies. Understand contract language, rate schedules, and program policy and procedures. Respond appropriately to contracted provider inquires and coordinate resolution with appropriate departments including facilitating warm hand offs. Plan and facilitate meetings as needed and prioritize tasks to meet challenging deadlines. Work in a fast-paced environment with many changes and many inputs. Act as a contracting liaison between the provider and CalOptima. Have strong organizational, prioritization and time management skills. Utilize computer and appropriate software (e.g. Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems (e.g. Contract Management) to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Experience & Education: Bachelor's degree required. 3 years of experience in the health care field interacting directly with providers required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above is also qualifying. Have access means of transportation for work away from the primary office approximately 5% of the time. Preferred Qualifications: Managed Care contracting experience preferred. Knowledge of: Managed care contracts and various reimbursement methodologies, health plan delivery models (capitation vs. fee-for-service Medicare, Medi-Cal, commercial plans, etc). Guidelines and regulations specific to the health care field. Department(s): Contracting Reports to: Manager, Contracting FLSA status: Non-Exempt Salary Grade: K - $33.65 - $51.83 ($70,000 - $107,800) CalOptima is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima wants to have qualified employees in every job position. CalOptima prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources Disability Management at 657-900-1134. Job Location: Orange, California Position Type: To apply, visit https://jobs.silkroad.com/CalOptima/Careers/jobs/3902 Copyright ©2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-6381cbeb57e51147b2a0e8fb951d7fdb

Health Coach (Bilingual) Job Description Why CalOptima? CalOptima is the single largest health plan in Orange County, serving 880,000 members, or one in four residents. Our motto — "Better. Together.” — is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. If you're looking for an opportunity to work for an organization dedicated to improving local health care and serving the needs of the most vulnerable, we encourage you to join CalOptima. Job Summary The Health Coach is responsible for assessing and developing self-management plans for CalOptima members benefiting from child development education, postpartum support, and/or psychosocial support aligned with the member's individual needs. The incumbent is responsible for sharing the member's specific self-management goals, progress, and other pertinent information with their health care team to ensure consistency of member goals. Additionally, the incumbent will facilitate the tracking of member progress and promote quality outcomes. The incumbent delivers interventions through various methods and techniques that are effective to CalOptima members. The Health Coach collaborates with CalOptima providers, health networks, and community partners. Position Responsibilities: Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Develops content in simplified concepts and terminologies related to Bright Steps member population; utilizing current best practices and assisting the team in the review and selection of resources for members. Conducts assessments to evaluate member health needs. Uses standardized instruments and inputs into specified electronic data platforms, assesses results to develop self-management plan and informs the intensity of coaching support to be offered. Assessments to include: Member's educational and self-management needs aligned with infant milestones and development, immunizations, well-child appointments, feeding etc. Member's parental needs including, returning to work, family needs, and social determinates of health Other identified needs for the target population Identifies additional external resources for members and facilitates the administration of them. Anticipates member needs and proactively support reducing risk for medical and behavioral health treatment at a higher level; directs members with acute clinical problems or behavioral health issues to a Case Manager from the medical group, CalOptima, and/or the appropriate provider. Acts as: An integral part of the team providing verbal and written support interdepartmentally as well as providing support to community agencies, health networks, and social services. A resource for CalOptima providers, health plans, and the community. Coordinates and identifies member psychosocial needs, utilizing community resources and support when appropriate. Follows CalOptima's protocol for documenting all interventions and completes productivity reports as required. Assesses member and community needs and determines priorities for chronic illness interventions. Completes other projects and duties as assigned. Possesses the Ability To: Develop creative, innovative approaches to challenges and opportunities. Engage and participate as a care team member working collectively toward a common set of defined goals. Engage in motivational interviewing and client-centered counseling. Establish and maintain effective working relationships with CalOptima leadership and staff. Work within the scope of the Bright Steps program which include pregnancy, postpartum and infant care. Communicate clearly and concisely, both orally and in writing. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Experience & Education: Bachelor's degree in Health Science, Child Development, Nursing, Nutrition, Public Health, Social Work, or related field required. 2 years of experience working with community programs that support the needs of postpartum moms and/or infant and toddlers required. Bilingual in English and in one of CalOptima's defined threshold languages (Arabic, Farsi, Chinese, Korean, Spanish, Vietnamese) required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above is also qualifying. Preferred Qualifications: Master's degree in Health Science, Child Development, Nursing, Nutrition, Public Health, Social Work, or another related field preferred. Experience in health education or health coaching, in a managed care environment preferred. Knowledge of: Health literacy and plain language communication. Appropriate techniques, practices, and cultural sensitivities to serve diverse groups. Principles and practices of population health management. Principles of evidence-based medicine and measurement against clinical practice guidelines. Principles of managed health care service delivery. Department(s): Population Health Management Reports to: Manager, Population Health Management (Operations) FLSA status: Non - Exempt Salary Grade: K - $33.65 - $51.83 ($70,000 - $107,800) CalOptima is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima wants to have qualified employees in every job position. CalOptima prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources Disability Management at 657-900-1134. Job Location: Orange, California Position Type: To apply, visit https://jobs.silkroad.com/CalOptima/Careers/jobs/3903 Copyright ©2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-1220aa6ca811734992ea0923c122afa3

QI Nurse Specialist Job Description Why CalOptima? CalOptima is the single largest health plan in Orange County, serving 880,000 members, or one in four residents. Our motto — "Better. Together.” — is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. If you're looking for an opportunity to work for an organization dedicated to improving local health care and serving the needs of the most vulnerable, we encourage you to join CalOptima. Job Summary The QI Nurse Specialist-Potential Quality Issue (PQI) is responsible for participating in managing the organization's clinical grievance review process including investigation of all quality reviews for potential quality of care concerns. The incumbent will be involved with the collection of appropriate data and closing cases by preparing and submitting the cases to the appropriate physician reviewer and committees for closure. The incumbent ensures grievances/complaints are processed in accordance with regulations, compliance standards and policies and procedures. Position Responsibilities: Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity, and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short and long-term goals/priorities for the department. Meets timeframes for performance while balancing the need to produce high quality work related to complex and sensitive member issues. Ensures integrity of departmental database by thorough, timely and accurate entry of cases. Participates in departmental meetings, trainings, and audits as requested. Assists with the intake of cases in the department. Carries out the monthly grievance reports. Performs investigations of unusual occurrences/events from sources (providers, staff, hotline, etc.) and assesses the criticality of events. Manages and supports a culture of compliance, ethics, and integrity. Maintains knowledge of policies and procedures and performs in accordance with applicable regulatory requirements, external laws, and accreditation standards as they relate to business and clinical risk management. Completes other projects and duties as assigned. Possesses the Ability to: Communicate clearly and concisely, both verbally and in writing. Demonstrate critical thinking, influencing, problem solving, and analytical skills. Collaborate with other professionals. Establish and maintain effective working relationships with CalOptima leadership and staff. Travel as required for special projects. Utilize and access computer and appropriate software (e.g. Microsoft: Word, Excel, Access) and job-specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position. Experience & Education: Bachelor's degree in Health Services, Public Health, Business (with quantitative emphasis), Nursing, or other related field and/or equivalent work experience in clinical grievance review required. Current unrestricted RN (Registered Nurse) or LVN (Licensed Vocational Nurse) license to practice in the state of California required. 5 years of experience in patient care or other health care required, preferably in a managed care setting. Preferred Qualifications: Certification in Case Management (CCM) or Certified Professional in Healthcare Quality (CPHQ) preferred. Project management skills preferred. Knowledge of: Regulatory and Accreditation standards and guidelines (DHCS, DMHC, NCQA, Joint Commission, CMS). Regulatory (Federal & State) laws pertaining to health care and reporting requirements of resource management. Department(s): Quality Improvement Reports to: Manager, Quality Improvement (PQI) FLSA status: Non - Exempt Salary Grade : M - $40.87 - $63.99 ($85,000 - $133,100) CalOptima is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima wants to have qualified employees in every job position. CalOptima prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources Disability Management at 657-900-1134. Job Location: Orange, California Position Type: To apply, visit https://jobs.silkroad.com/CalOptima/Careers/jobs/3871 Copyright ©2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-4c44b69a36917841ad80136fbfcbd0fd

Information Technology Services (ITS) Project Manager Job Description Why CalOptima? CalOptima is the single largest health plan in Orange County, serving 880,000 members, or one in four residents. Our motto — "Better. Together.” — is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. If you're looking for an opportunity to work for an organization dedicated to improving local health care and serving the needs of the most vulnerable, we encourage you to join CalOptima Job Summary The ITS Project Manager manages all aspects of a project throughout its lifecycle including but not limited to the scope, schedule, resources, quality, cost and change with minimal oversight and direction. The incumbent will be responsible for delivering on small and medium, projects running simultaneously that will involve coordination of information technology and operational services throughout the organization. The incumbent will interface and communicate with project stakeholders, representatives of other agencies, and vendors during the delivery of the project. Additionally, the incumbent provides project status monitoring and reporting to project stakeholders as required. Project assignments will involve technology and/or business-related initiatives. Position Responsibilities: Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity, and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short and long-term goals/priorities for the department. Ensures that projects are delivered with quality, agreed upon timelines, and minimal disruptions due to issues or risks. Creates project charters that includes scope and objectives, project resources, known issues and risks, involving all relevant stakeholders and ensuring technical and business feasibility and regulatory compliance when appropriate. Develops detailed project plans or tasks with resource assignments, due dates and track progress with minimal supervision. Identifies and manages with key project stakeholder's changes to project scope, schedule, and resources using appropriate negotiation skills and escalations as necessary. Manages internal resources and third parties/vendors for the execution of projects. Measures project performance and reports/escalates issues and risks to management as needed. Manages relationships with all stakeholders and work to ensure collaboration amongst project team. Creates and maintains comprehensive project documentation such as status reports, risk/action/issue/decision logs and respond to inquiries about projects. Completes other projects and duties as assigned. Possesses the Ability to: Leverage technical and business skills to plan, organize and provide coordination and direction for all aspects of project execution. Work effectively and collaboratively in a team-oriented environment. Work independently with minimal instruction and supervision. Work under tight deadlines; manage simultaneously occurring tasks and shifting priorities. Work in a dynamic environment with both short-term and long-term deadlines. Have strong and professional writing and communication skills. Have strong organizational, planning and prioritization skills. Have strong analytical and attention to detail. Research specific issues, develop and analyze options and make recommendations to keep the projects moving forward. Establish and maintain effective working relationships with CalOptima leadership and staff. Facilitate positive and collaborative communications between technical and business team members to ensure effective use of individual skills to achieve project goals and objectives. Communicate clearly and concisely, both verbally and in writing. Utilize computer and appropriate software (e.g., Microsoft Office: Excel, Outlook, PowerPoint, Word) and job-specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Experience & Education: Bachelor's degree in in Business Administration, Information Technology, or a related field and/or equivalent experience required. 2 years of experience managing projects with low to medium complexity, duration, organizational impact and costs. Preferred Qualifications: 2 years of experience working with health care delivery systems and/or in public agency serving related population preferred. Experience in all aspects of the project management life cycle preferred. PMP Certification preferred. Knowledge of: Project Management Lifecycle in various delivery methodologies. Health Plan Operations, such as Membership, Claims Administration and Payment, Utilization Management, Provider and Network Management. Software development lifecycle, quality assurance and testing best practices. Application support and configuration. Agile and Scrum project and software development methodologies. Development of business and technical specifications for software development including functional and non-functional requirements. Development of technical documentation and standards. Department(s): Enterprise Project Management Office (EMPO) Reports to: Director II, Program Management FLSA status: Non-Exempt Salary Grade: N - $45.67 - $70.37 ($95,000 - $146,000) CalOptima is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima wants to have qualified employees in every job position. CalOptima prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources Disability Management at 657-900-1134. Job Location: Orange, California Position Type: To apply, visit https://jobs.silkroad.com/CalOptima/Careers/jobs/3904 Copyright ©2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-c00cff7d15cde54bb260157fc2d9a266

Financial Analyst II (Decision Support) Job Description Why CalOptima? CalOptima is the single largest health plan in Orange County, serving 880,000 members, or one in four residents. Our motto — "Better. Together.” — is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. If you're looking for an opportunity to work for an organization dedicated to improving local health care and serving the needs of the most vulnerable, we encourage you to join CalOptima. Job Summary The Financial Analyst II (Decision Support) is responsible for providing quantitative financial analysis for various departments within CalOptima. Under general supervision, the incumbent develops financial models used to forecast medical cost trends, provides support for provider contract negotiations, assesses actuarial rate development studies, participates in annual budgeting functions and provides ad-hoc analytic support as required. Position Responsibilities: Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Researches, assesses, and develops advanced tools, models, reports and approaches to increase accuracy and timeliness of data-driven work projects. Utilizes various software (Excel, SQL, Access, Tableau) as appropriate. Develops medical expense, revenue, and enrollment projections to support the budget process. Develops financial models and reports to support provider contract negotiations. Develops return on investment and business case analyses for program initiatives under consideration by senior management. Provides clinical and utilization analyses to assist Medical Management with improving outcomes and quality of care for CalOptima members. Collaborates with the Data Warehouse team to design and recommend improvements to the data warehouse. Completes other projects and duties as assigned. Possesses the Ability To: Initiate and follow-through on projects with general supervision and guidance. Perform detailed quantitative analysis. Establish and maintain effective working relationships with CalOptima leadership and staff. Communicate clearly and concisely, both orally and in writing. Utilize computer and appropriate software (e.g., Microsoft Office: Excel, Outlook, PowerPoint, Word) and job-specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Work cooperatively and effectively on group projects. Evaluate varied financial issues and perform detailed analysis as it relates to those issues, Reflect strong proficiency in statistical analysis. Experience & Education: Bachelor's degree in Business Administration, Finance, Economics, Actuarial Sciences or related field required. 3 years of experience in a medical group, hospital or health plan setting required. Experience with managed health care or health insurance programs required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above is also qualifying. Preferred Qualifications: Experienced user of Tableau and/or Microsoft SQL Server preferred. Knowledge of: Principles and practices of managed health care industry and strategies, health care systems, capitated risk contracting, provider network structures and risk sharing arrangements. Techniques and methods in preparing forecasts, projections and other health system reporting tools, including performance measures. Medi-Cal/Medicaid benefits, policies and rates helpful. Problem solving skills. Department(s): Financial Analysis Reports to: Manager, Financial Analysis FLSA status: Non-Exempt Salary Grade: L - $37.02 - $57.64 ($77,000 - $119,900) CalOptima is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima wants to have qualified employees in every job position. CalOptima prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources Disability Management at 657-900-1134. Job Location: Orange, California Position Type: To apply, visit https://jobs.silkroad.com/CalOptima/Careers/jobs/3905 Copyright ©2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-dc0fe370e51a034b90af29c8b38ed678

Programmer, Sr (Web Developer) Job Description Why CalOptima? CalOptima is the single largest health plan in Orange County, serving 880,000 members, or one in four residents. Our motto — "Better. Together.” — is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. If you're looking for an opportunity to work for an organization dedicated to improving local health care and serving the needs of the most vulnerable, we encourage you to join CalOptima. Job Summary The Programmer Sr. Web Developer will design, develop and implement internal web and business applications, perform complex and analytical assignments, manage multi-tasking projects and create, modify and maintain business applications. The incumbent will be responsible for analyzing and designing existing systems and programs, developing or recommending new systems or modifications, managing development and implementation of multi-site web-enabled applications and performing system analysis of programs and processes. The incumbent will collaborate with end users to determine system requirements to improve efficiency, accountability and workflow. Position Responsibilities: Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short and long-term goals/priorities for the department. Analyzes, designs and develops systems and applications. Works with the full software development lifecycle of new projects by writing and maintaining documentation to describe program development, logic, coding, changes and corrections. Consults with stakeholders and users to gather information about needs, objectives, functions, features and other requirements. Serves as a full stack developer on multi-tier scalable, fault tolerant and secured applications. Develops highly responsive web user interfaces (Angular JS and .NET/Core), interfaces with third party components, builds and consumes application programming interface (API) calls via web services (RESTful) and writes and consumes data related objects on the back end (SQL database). Collaborates with developers, stakeholders and subject-matter experts to establish technical vision and analyze trade-offs between usability and performance needs. Coordinates with technical team on the development of test plans and works with the Information Technology Services (ITS) groups to ensure complete testing of all applications. Provides support for existing business systems, maintains and enhances existing web and client-based applications and modifies existing applications to conform to system changes. Addresses and solves complex customer service tickets. Advises and works with business teams to resolve specific or complex problems. Conducts unit tests for new or modified applications. Participates in code reviews and provide technical feedback and suggestions for improvement. Completes other projects and duties as assigned. Possesses the Ability To: Utilize Microsoft .NET/Core technologies to develop secure database and web-based applications such as: HTML5, CSS, JavaScript, jQuery, XML and AJAX. Implement secure coding practices on assigned systems. Research, analyze and design solutions for complex practices, procedures and problems. Provide and receive instructions and constructive feedback. Provide production support and resolve issues for existing applications. Implement task management, conflict resolution and manage multiple projects in a fast-paced deadline-driven environment. Understand and interpret the user's needs and ideas into specific data information technology solutions. Initiate and follow-through on projects with minimal supervision and guidance. Communicate clearly and concisely, both orally and in writing, with all levels of staff and outside vendors. Establish and maintain effective working relationships with CalOptima leadership and staff. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Experience & Education: Bachelor's degree in Computer Science, Information Science or a related field is required. 5 years of professional web development (C#) and production support experience is required. 3 years of experience in popular JavaScript frameworks and libraries (Angular, React, Vue, etc.), RESTful Web Services, Microsoft Visual Studio 2019+, Azure DevOps or similar ALM is required. 2 years of experience developing in an Agile/Scrum based environment is required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above is also qualifying. Preferred Qualifications: 3 years of database development and production support experience (Microsoft SQL Server 2016+). 2 years of experience with NET, MVC - Razor and .NET (Core). 2 years of experience with web content management systems (Sitecore). 2 years of development experience for high traffic web sites. Experience in any of the following software development platforms/tools; Github, NuGet package manager or NPMd. Health care experience. Experience implementing complex enterprise solutions. Knowledge of: Application programming interfaces, communication protocols, programming languages, various scripting languages and web-based/cloud-based computing best practices. Server software operation, maintenance and extension (using various programming tools) and application to multiple server platforms. Computer architecture, in both hardware and software components. Concepts of database, application and web security. Fundamentals of Agile methodology. Methods and techniques of de-bugging programs and applications. Principles and practices of applications design and programming. Principles and practices of software development life cycle (SDLC). Advanced knowledge of Microsoft SQL Server architecture and programming and techniques in programming utilizing best known practices and design patterns. Systems and procedures analysis and development. Working knowledge of ALM with Azure DevOps integration. Department(s): ITS - Application Development Reports to: Manager, Information Technology Services FLSA status: Non-Exempt Salary Grade: N - $45.67 - $70.34 ($95,000 - $146,300) CalOptima is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima wants to have qualified employees in every job position. CalOptima prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources Disability Management at 657-900-1134. Job Location: Orange, California Position Type: To apply, visit https://jobs.silkroad.com/CalOptima/Careers/jobs/3907 Copyright ©2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-bcc853129838434ea7df3c646404039b

Auditor (Non-Clinical) Job Description Why CalOptima? CalOptima is the single largest health plan in Orange County, serving 880,000 members, or one in four residents. Our motto — "Better. Together.” — is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. If you're looking for an opportunity to work for an organization dedicated to improving local health care and serving the needs of the most vulnerable, we encourage you to join CalOptima. Job Summary The Audit & Oversight Auditor will conduct routine oversight, monitoring, and auditing of all internal business functions within CalOptima, as well as externally delegated functions such as Claims, Customer Service, and Credentialing to ensure compliance with state, federal and accreditation standards. Position Responsibilities: Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Informs various departments within CalOptima, and delegates of CalOptima, of any changes to regulatory requirements. Assists in the development of audit tools and issues corrective action plans to address any identified issues. Facilitates mock audits of department functions using audit tools and develops corrective action plans to address any identified issues. Conducts validation audit for applicable areas of identified deficiencies to ensure all remediation efforts are effective and sustained. Conducts pre-delegation audit for applicable areas to ensure that vendor can perform the delegated activities prior to delegation. Conducts annual audits for applicable areas for existing delegated entities and ensures that vendors continue to perform the delegated activities in accordance with the agreement. Participates in workgroups that address both clinical and non-clinical activities for which CalOptima must demonstrate improvement to meet its contractual requirements with the Center for Medicare and Medicaid (CMS), California Department of Health Services (DHS), California Managed Risk Medical Insurance Board (MRMIB), Department of Managed Health Care (DMHC) and any other applicable entity. Serves as knowledge expert for assigned functional areas. Participates in the Audit and Oversight Committee meetings. Acts as a liaison with other areas and business units. Other projects and duties as assigned. Possesses the Ability To: Demonstrate and motivate others in effective team coordination and cooperation. Establish and maintain effective working relationships with CalOptima leadership and staff. Communicate clearly and concisely, both orally and in writing. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Experience & Education: Bachelor's degree in a Health Care field or related field, or equivalent combination of education and/or experience required. 2 years of experience within a managed care plan and quality management required. 2 years of experience in Claims, Customer Service, Credentialing or applicable area required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above is also qualifying. Valid driver's license and vehicle, or other approved means of transportation, an acceptable driving record, and current auto insurance will be required for work away from the primary office 35% of the time or more. Knowledge of: Strong knowledge of managed care compliance for Medi-Cal, Dual Eligible Special Needs Plan (D-SNP), and Medicare-Medicaid Plan (MMP) plans. Fundamental principles of writing and grammar, including proper report and correspondence format, correct spelling and proper word usage, grammar, punctuation, and sentence structure. Department(s): Audit & Oversight Reports to: Manager, Audit & Oversight FLSA status: Non - Exempt Salary Grade: I - $29.33 - $44.95 ($61,000 - $93,500) CalOptima is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima wants to have qualified employees in every job position. CalOptima prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources Disability Management at 657-900-1134. Job Location: Orange, California Position Type: To apply, visit https://jobs.silkroad.com/CalOptima/Careers/jobs/3913 Copyright ©2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-da3bff157633664585355481d0c87f5e

Program/Policy Analyst (Medi-Cal) Job Description Why CalOptima? CalOptima is the single largest health plan in Orange County, serving 880,000 members, or one in four residents. Our motto — "Better. Together.” — is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. If you're looking for an opportunity to work for an organization dedicated to improving local health care and serving the needs of the most vulnerable, we encourage you to join CalOptima. Job Summary The Program/Policy Analyst coordinates and maintains CalOptima's relationships with regulatory agencies. Specifically, the Program Analyst works to support, enhance and strengthen CalOptima's policy infrastructure, platform and strategy at the state level, including contract compliance, statutory and regulatory obligations with the Department of Health Care Services (DHCS) and Department of Managed Health Care (DMHC). The incumbent will manage and assist with projects and other assignments in the Regulatory Affairs department. As necessary, the incumbent will interact with CalOptima's executives and departmental management, legal counsel and state and federal regulatory agencies. Additionally, the incumbent will support other key CalOptima staff on related projects. Position Responsibilities: Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short and long-term goals/priorities for the department. Assists in the management of CalOptima's daily relationship with DHCS for CalOptima's Medi-Cal program. Assists in the management of CalOptima's daily relationship with DMHC. Maintains open lines of communication to ensure the ongoing trust and confidence of regulators in the program and management. Researches, analyzes and make recommendations regarding the regulatory implications of certain major initiatives for CalOptima's Medi-Cal program, e.g., integration of new benefits and populations. Assists with the coordination, tracking and filing of regular and ad-hoc reporting to DHCS and DMHC. Monitors and tracks regulatory communications from DHCS and DMHC impacting CalOptima's Medi-Cal program. Works with all CalOptima departments in response to inquiries, member issues and other ad-hoc requests. Coordinates the DHCS review and approval of member-facing documents. Researches and analyzes federal, state and local health policy issues that may impact CalOptima's Medi-Cal program. Participates and represents CalOptima in meetings and calls with regulators and associations. Summarizes key points and impacts to CalOptima's Medi-Cal program. Completes other projects and duties as assigned. Possesses the Ability To: Complete a variety of detailed analyses, including the impact of regulatory changes from the state of California and the federal government on CalOptima. Have strong organization skills. Work on numerous projects concurrently. Communicate clearly and concisely, both orally and in writing, with all levels of staff, other agencies and stakeholders. Establish and maintain effective working relationships with CalOptima leadership and staff. Take initiative and follow-through on projects with minimal supervision or guidance. Have strong interpersonal skills. Be a self-starter who brings drive and creativity to goal achievement. Have access to transportation available for minimal local assignments outside of CalOptima's facilities. Utilize and access computer and appropriate software (e.g. Outlook, Word, Excel, PowerPoint, Visio and Microsoft Project) and job-specific applications/systems to produce correspondence, charts, spreadsheets and/or other information applicable to the position. Experience & Education: Bachelor's degree in Healthcare Administration, Healthcare Policy or a related field required. 3 years of experience in government, public or government affairs role in health care required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above is also qualifying. Preferred Qualifications Master's degree in a related field. Experience working with regulatory agencies in California. Experience in health care or with health plan requirements. Knowledge of: Medi-Cal and managed care requirements. Knox-Keene Health Service Plan Act. Department(s): Office of Compliance (Regulatory Affairs & Compliance (Medi-Cal)) Reports to: Manager, Regulatory Affairs and Compliance (Medi-Cal) FLSA status: Non-Exempt Salary Grade: I - $29.33 - $44.95 ($61,000 - $93,500) CalOptima is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima wants to have qualified employees in every job position. CalOptima prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources Disability Management at 657-900-1134. Job Location: Orange, California Position Type: To apply, visit https://jobs.silkroad.com/CalOptima/Careers/jobs/3909 Copyright ©2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-77dd3be6b1928e4ab8a7435a9b79d3e6

Clinical Trainer (Case Management) Job Description Why CalOptima? CalOptima is the single largest health plan in Orange County, serving 880,000 members, or one in four residents. Our motto — "Better. Together.” — is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. If you're looking for an opportunity to work for an organization dedicated to improving local health care and serving the needs of the most vulnerable, we encourage you to join CalOptima. Job Summary The Clinical Trainer, Case Management (CM) identifies, monitors and oversees training activities within the Case Management department and any targeted CM trainings for other CalOptima departments. The incumbent provides training needs of the department, as well as identification of robust tools to address unique adult learning styles and measurements of success. The incumbent captures individual and programmatic trends to make recommendations for additional training based on audit outcomes. Specific areas of focus include but are not limited to compliance with regulatory requirements, departmental processes, inputs from other customers, such as providers, as well as consistent application of clinical criteria across the department. The incumbent ensures that all CalOptima policies and procedures, and regulatory requirement changes are communicated to the team. The incumbent works collaboratively with CM management and across all areas of the department. Position Responsibilities: Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short and long-term goals/priorities for the department. Trains, audits, supervises and coaches CM staff. Informs supervisors of trends to address performance opportunities and/or counseling/corrective action to ensure the team's training needs are met and there is a thorough understanding and application of regulatory requirements and CalOptima policies. Identifies new learning opportunities for staff such as developing training materials (e.g., workflows, desktop procedures, PowerPoint presentations, training plans and calendar activities) to provide education. Identifies training needs within CM and creates presentations that convey the concepts, as well as provides examples to demonstrate the topic of discussion and validate knowledge of the trainees. Trainings will be a combination of in-person, self-paced and virtual modalities depending on the curriculum and the needs of the trainee. Uses systems demos, screen prints and desktop tools to help team members with consistent adoption of workflows in the clinical system. Ensures understanding of application of medical necessity criteria through multidisciplinary forums whereby case discussion and application of criteria occur including cross functional inter-rater reliability sessions with Medical Directors. Assists with the collection, monitoring and analysis of CM indicators and activities to develop training curriculum that addresses the needs of the department. Ensure staff have needed training on CM processes including but not limited to; Health Risk Assessments (HRA), Individualized Care Plans (ICP), Interdisciplinary Care Team (ICT), documentation, Long Term Services and Supports (LTSS) and other areas. Provides training on the philosophies of Person-Centered Planning and Motivational Interviewing. Works collaboratively with CM management to ensure appropriate trainings are developed and delivered to staff. Spearheads the onboarding process for all CM staff to ensure effective training techniques to guarantee understanding and concepts. Provides training and guidance for all CalOptima policy changes as well as regulatory communications, such as All Plan Letters (APLs), Whole Child Model (WCM) Numbered letters, National Committee for Quality Assurance (NCQA) requirements and CMS program communications. Serves as a resource to departmental staff, internal departments and affiliated health networks regarding authorization rules, processes and CalOptima policy. Evaluates training effectiveness to ensure staff understanding and readiness. Reeducates staff when deficiencies in performance are identified. Provides training for system implementation and updates. Reviews workflows, procedures, and/or policies to ensure alignment and recommend or change as appropriate. Conducts CM presentations to internal or external customers. Completes other projects and duties as assigned. Possesses the Ability to: Maintain and ensure confidentiality of patient information. Communicate clearly and concisely, both verbally and in writing. Provide clear and concise instructions to individuals with varying skill levels. Develop training plans and curriculums. Utilize computer and appropriate software (e.g., Microsoft Office: Excel, Outlook, PowerPoint, Word) and job-specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Access and interpret reports and data. Utilize clinical judgment, independent analysis, regulatory requirements, NCQA requirements and evidenced based clinical guidelines in preparation of training materials. Grasp CM concepts with accuracy in a timely manner to ensure successful training. Handle complex situations with staff. Clearly articulate training needs to other departments and assist with curriculum for such training. This would include provider training needs identified related to CM, as well as Utilization Management, Grievance and Appeal Resolution Services and other departments as appropriate. Multitask a variety of projects and responsibilities with varying levels of priority. Establish and maintain effective working relationships with CalOptima leadership and staff. Encourage and recognize the professional performance and development of all levels of staff. Think independently and possess critical thinking skills to accurately identify training needs within the department. Periodically conduct knowledge checks on completed trainings to ensure understanding by teammates and develop remediation training plans as needed. Experience & Education: Bachelor's degree in Nursing or related field required. Certified Case Manager (CCM) certification required. 5 years of experience in clinical nursing and/or managed care required 3 years of experience training in CM concepts and principles required. Preferred Qualifications: Current and unrestricted California Board Registered Nurse (RN) license preferred. Supervisory or lead experience preferred. Experience within managed care management preferred. Knowledge of: Departmental procedures, policies, and clinical guidelines relative to case management and the authorization process. Principles and practices of managed health care. Appropriate strategies to serve diverse social and ethnic groups. Principles for effective training and development of training plans and calendars. Medi-Cal, Medicare, Whole Child Model, Special Needs Plans and Cal MediConnect program guidelines. Benefit interpretation and administration of appropriate medical necessity guidelines. Department(s): Case Management Reports to: Director, Case Management FLSA status: Non - Exempt Salary Grade: $40.87 - $63.99 ($85,000 - $133,100) CalOptima is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima wants to have qualified employees in every job position. CalOptima prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources Disability Management at 657-900-1134. Job Location: Orange, California Position Type: To apply, visit https://jobs.silkroad.com/CalOptima/Careers/jobs/3888 Copyright ©2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-2618731b0e7e4d488cee1b1866c2fb21

Grievance Resolution Specialist Job Description Why CalOptima? CalOptima is the single largest health plan in Orange County, serving 880,000 members, or one in four residents. Our motto — "Better. Together.” — is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. If you're looking for an opportunity to work for an organization dedicated to improving local health care and serving the needs of the most vulnerable, we encourage you to join CalOptima. Job Summary The Grievance Resolution Specialist coordinates the Grievance and Appeal resolution process, respond to verbal and written Grievances and Appeals from members and/or providers relating to member eligibility and benefits, contract administration, claims processing, utilization management decisions, pharmacy, and vision decisions. The incumbent has frequent external contact with members and families, health care providers, health networks, third party administrators, and regulators. The incumbent collaborates with internal departments such as: Customer Service, Provider Operations, Pharmacy, and Medical Management to identify factors necessary for the optimal resolution of Grievances and Appeals. Position Responsibilities: Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity, and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short and long-term goals/priorities for the department. Maintains adequate information in CalOptima's systems; ensures data collection, summarization, integration, and reporting which includes case creation and management and events/activity tracking. Gathers pertinent information regarding the grievances and appeals received, including, but not limited to, member or provider concerns, supporting information related to initial decision-making, new information supporting the grievance or appeal, or supplemental information required to evaluate grievances and appeals within regulatory requirements. Coordinates and/or participates in case discussion with operational experts to result in a final case disposition as needed. Evaluates case details, proposes recommendations, or makes decisions as applicable; ensures organization decision is implemented according to the Grievance and Appeals policies and case resolution. Develops resolution letters and correspondence to members and providers. Communicates with internal and external customers to ensure timely review and resolution of grievances or appeals. Initiates referrals to Quality Improvement department as applicable and facilitates responses to members according to CalOptima policy. Assists with Health Networks' compliance process. Identifies trends and root cause of issues; proposes solutions or escalates ongoing issues to management. Meets performance measurement goals for Grievance and Appeals Resolution Services. Completes other projects and duties as assigned. Possesses the Ability To: Exercise discretion in processing confidential information. Identify critical issues and make recommendations or decisions by using critical thinking skills. Document and present case research findings and formulate resolution letters. Communicate clearly and concisely both verbally and in writing with all levels of staff, external stakeholders, and members. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Experience & Education: High School diploma or equivalent required. 1 year of experience in any of the following areas: Grievances and Appeals, Claims, Regulatory Compliance, Customer Service, or related fields required. Preferred Qualifications: Associate's degree in Business, Health Care Administration, or related field preferred. Experience in healthcare practice standards, for both government and commercial plans preferred. Bilingual in English and in one of CalOptima's defined threshold languages (Spanish, Vietnamese, Arabic, Farsi, Korean, or Chinese) preferred. Knowledge of: State and Federal regulations regarding the healthcare industry. Managed Care industry, health care, Medi-Cal/Medicaid, and Medicare processes. Appeals and Grievances operating procedures and processes strongly preferred. Department(s): Grievance & Appeals Resolution Services (GARS) Reports to: Manager, Grievance & Appeals FLSA status: Non-Exempt Salary Grade: F - $24.52- $35.43 ($51,000 - $73,700) CalOptima is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima wants to have qualified employees in every job position. CalOptima prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources Disability Management at 657-900-1134. Job Location: Orange, California Position Type: To apply, visit https://jobs.silkroad.com/CalOptima/Careers/jobs/3887 Copyright ©2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-15dd4c2fc17fce46b6884c668e2da64a

Supervisor, Claims (Operational Support-Analytics) Job Description Why CalOptima? CalOptima is the single largest health plan in Orange County, serving 880,000 members, or one in four residents. Our motto — "Better. Together.” — is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. If you're looking for an opportunity to work for an organization dedicated to improving local health care and serving the needs of the most vulnerable, we encourage you to join CalOptima. Job Summary The Claims Supervisor, Operational Support, manages the day-to-day operations of the operational support staff, which includes the Analytics team. The incumbent is responsible for following regulatory and internal guidelines in conjunction with CalOptima policies and procedures as they apply to claims operational support for Medi-Cal and Medicare, OneCare and Programs of All-Inclusive Care for the Elderly (PACE). Position Responsibilities: Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short and long-term goals/priorities for the department. Trains and supervises all operational support employees to ensure adherence to the Medi-Cal and Medicare regulatory and processing guidelines. Identifies learning opportunities for staff (e.g., new desktops, recovery and provider education). Maintains presence at workshops related to claims guidelines to allocate and guide staff. Monitors and actively pursues recovery opportunities in accordance with regulatory standards; identifies new opportunities and makes recommendations. Reviews and actively participates in education and identification of potential fraud and abuse related to claims submissions through tracking and trending reports. Assigns Projects and determines priorities of work done by staff. Responsible for prompt communication with staff including bi-weekly team meetings to review any updates or claims issues; conducts one-on-one meetings with staff to review their progress regarding their success factors (e.g., production, quality, etc.). Sets or recommends work performance standards. Reviews work procedures, recommends changes and/or changes procedures to be more time and cost efficient. Assists with interviewing job applicants and makes recommendations for hire. Completes and delivers annual employee performance reviews. Conducts employee counseling and corrective interviews with the assistance of Human Resources, if needed. Completes other duties or special projects as assigned. Possesses the Ability to: Interact with others using a positive approach while dealing with sensitive matters concerning employees and/or provider representatives. Encourage and utilize suggestions and new ideas, while troubleshooting problem areas. Establish and maintain effective working relationships with CalOptima leadership and staff, other programs, agencies and the general public. Communicate clearly and concisely, both verbally and in writing, with employees at all levels, while exhibiting fundamental principles of writing and grammar, including proper report and correspondence format. Interpret and utilize department reports for tracking and trending to provide education both internally and externally. Encourage the professional performance and development of all lower-level staff. Plan, organize and prioritize work by managing and keeping track of multiple tasks. Utilize computer and appropriate software (e.g., Microsoft Office: Excel, Outlook, PowerPoint, Word) and job-specific applications/systems to produce correspondence, charts, spreadsheets and/or other information applicable to the position assignment. Experience & Education: High school diploma or equivalent required. 3 years of experience in a managed care environment in technical areas of medical claims administration required. 2 years of progressive leadership experience, including the direct supervision of staff, in operational aspects of key functional areas in claims support required. Preferred Qualifications: Bachelor's degree in Business Administration, Health Care Administration, or related field preferred. Knowledge of: Medical terminology, Current Procedural Terminology (CPT), International Classification of Diseases (ICD)-10 codes and Healthcare Common Procedure Coding System (HCPCS) codes. Principles and techniques of effective supervision. Medi-Cal and Medicare program guidelines, regulations and policies. Benefits interpretation and administration. Department(s): Claims Administration Reports to: Manager Claims (Operational Support) FLSA status: Non-Exempt Salary Grade: J - $31.25 - $48.13 ($65,000 - $100,100) CalOptima is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima wants to have qualified employees in every job position. CalOptima prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources Disability Management at 657-900-1134. Job Location: Orange, California Position Type: To apply, visit https://jobs.silkroad.com/CalOptima/Careers/jobs/3889 Copyright ©2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-392b750bd8d11940b5b7a779700f67ad

Medical Case Manager (LVN) (Utilization Management) Job Description Why CalOptima? CalOptima is the single largest health plan in Orange County, serving 880,000 members, or one in four residents. Our motto — "Better. Together.” — is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. If you're looking for an opportunity to work for an organization dedicated to improving local health care and serving the needs of the most vulnerable, we encourage you to join CalOptima. Job Summary The Medical Case Manager (LVN) is responsible for reviewing and processing requests for authorization and notification of medical services from health professionals, clinical facilities, and ancillary providers. The incumbent will be responsible for prior authorization, concurrent review and referral related processes that includes on-line responsibilities as well as selected off-line tasks. The incumbent utilizes CalOptima's medical criteria, policies, and procedures to authorize referral requests from medical professionals, clinical facilities, and ancillary providers. This position directly interacts with provider callers and serves as a resource for their needs. Position Responsibilities: Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity, and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short and long-term goals/priorities for the department. Reviews requests for medical appropriateness for inpatient and outpatient services utilizing medical criteria and/or established policies and procedures. Verifies and processes specialty referrals, diagnostic testing, outpatient procedures, home health care services and durable medical equipment and supplies via telephone or fax by using established clinical protocols to determine medical necessity. Screen inpatient and outpatient requests for the Medical Director review, gathers pertinent medical information prior to submission to the Medical Director; follows up with the requester by communicating the medical director's decision; documents follow-up in the utilization management system. Completes required documentation for data entry into the utilization management system at the time of the telephone call of fax to include any authorization updates. Reviews ICD-10, CPT-4 and HCPCS codes for accuracy and existence of coverage specific to the line of business. Contacts health networks and/or CalOptima Customer Service regarding health network enrollments. Identifies and reports any complaints to immediate supervisor utilizing the call tracking system, or through verbal communication if the issue is of urgent nature. Refers cases of possible over/under utilization to the Medical Director for proper reporting. Meets productivity and quality of work standards on an ongoing basis. Assists Manager with identifying areas of staff training needs and maintains current data resources. Completes other projects and duties as assigned. Possesses the Ability To: Use problem-solving, organizational, and time management skills, along with the ability to work in a fast-paced environment. Communicate clearly and concisely, both verbally and in writing. Establish and maintain effective working relationships with CalOptima leadership and staff. Develop and maintain effective working relationships with all levels of staff, other programs, agencies, and the public. Prepare clear, comprehensive written and oral reports and materials. Travel to locations with frequency as the employer determines is necessary or desirable to meet its business needs. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Experience & Education: High School diploma or equivalent required. Current, unrestricted Licensed Vocational Nurse (LVN) license to practice in the State of California required. 3 years of Nursing experience, with 1 year as a Clinical Nurse Reviewer, required. Preferred Qualifications: Current, unrestricted Registered Nurse (RN) license to practice in the State of California preferred. Managed care experience preferred. Concurrent review experience preferred. Knowledge of: Guidelines and regulations relevant to utilization management. Medical. Medi-Cal and Medicare benefits and regulations. Current CPT-4, ICD-10, and Healthcare Common Procedure Coding System (HCPCS) codes and continual updates to knowledge base regarding the codes. Available community resources. Effective charting practices and guidelines. Available medical treatments and resources. Principles and practices of health care, health care systems, and medical administration. Department(s): Utilization Management Reports to: Supervisor, Utilization Management FLSA status: Non-Exempt Salary Grade: K - $33.65- $51.83 ($70,000 - $107,800) CalOptima is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima wants to have qualified employees in every job position. CalOptima prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources Disability Management at 657-900-1134. Job Location: Orange, California Position Type: To apply, visit https://jobs.silkroad.com/CalOptima/Careers/jobs/3892 Copyright ©2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-0f52a56b08f571448a9721cfa9ac75b8

Director II (Contracting) Job Description Why CalOptima? CalOptima is the single largest health plan in Orange County, serving 880,000 members, or one in four residents. Our motto — "Better. Together.” — is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. If you're looking for an opportunity to work for an organization dedicated to improving local health care and serving the needs of the most vulnerable, we encourage you to join CalOptima. Job Summary The Director II (Contracting) leads the Contracting department and is responsible for the development and implementation of contracting strategies for providers and other business entities, management and monitoring of contractual relationships with existing provider networks and contractors. The incumbent conducts and coordinates financial analysis to determine and design contracting strategies for CalOptima and negotiate provider contracts. Position Responsibilities: Cultivates and promotes a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity, and accountability. Directs and assists the team in carrying out department responsibilities and collaborates with the leadership team and staff to support short and long-term goals/priorities for the department. Directs a complex service delivery network through diverse contracts. Manages employees directly including selection, training, performance management, goal setting and ensuring departmental compliance with regulations and internal and external guidelines. Coordinates with the executive team and legal affairs to prepare, write and/or oversee the writing of contract language; update contracts and related materials. Serves as a liaison, develops and provides strategic direction in relation to organization contracting needs. Recruits' providers, as required, to ensure member access and availability to care. Evaluates contract performance, identification, analysis and resolution of problem areas, communicate findings to staff with recommendations for performance improvement. Negotiates compensation rates with providers within specified limits as authorized by the Board of Directors. Maintains all current and historical contract documents and database. Prepares CalOptima Board Action Agenda Referrals (COBARs) and presents to the Board of Directors as needed. Enhances the relationship with providers by providing relevant data, responding to requests for information, and by resolving issues related to capitation, claims, and other operational functions. Utilizes understanding of the business risk relationships to interact and influence provider and identify key types of contracts that need to be negotiated. Maintains internal awareness of network changes; issues timely and accurate provider update communications about contractual arrangement changes, provider terminations, changes and additions. Oversees the preparation of concise and clear reports for submission to regulators, the CalOptima Board of Directors, executive management or others as required. Ensures compliance; responds to grievances/appeals and adheres to regulatory and departmental policy and procedure guidelines and timeframes. Develops and implements provider contracting policies and procedures, metrics, desk top procedures and quality improvement plans. Completes other projects and duties as assigned. Possesses the Ability to: Motivate and lead staff. Manage projects including cross functional teams across all levels in the organization. Establish and maintain working relationships with CalOptima leadership and staff. Communicate clearly and concisely, both verbally and in writing. Identify pertinent policy issues and develop strategies, solutions and procedures. Direct, organize and track numerous and multiple activities, timelines and issues. Utilize computer and appropriate software (e.g., Microsoft Office: Excel, Outlook, PowerPoint, Word) and job-specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Experience & Education: Bachelor's degree in Business Administration, Healthcare Administration or related field required. 7 years of experience in health care, including network or health service contracting for an integrated system or managed care organization and a minimum of 3 years of experience working with a delegated system of health care required. 5 years of supervisory/management experience required. Recent experience in contracting all types of provider contracts for Medi-Cal and Medicare Advantage products required. Experience with administration of Medi-Cal and Medicare programs required. Preferred Qualifications: Master's degree in Healthcare Administration or related field preferred. Knowledge of: Health insurance plan operations and delegated risk model contracting. Individual Practice Associate (IPA) or medical group managed care operations. Principles and practices of health care, health care systems, and managed care. Knowledge of rules and regulations associated with Medi-Cal Department of Health Care Services (DHCS), Medicare Centers for Medicare & Medicaid Services (CMS), Department of Managed Health Care (DMHC), Knox Keene act. CalOptima program, organizational structure and operations. Health, social and other needs of Orange County residents who are eligible or potentially eligible for the Medi-Cal and dual eligible programs. Principles and techniques of effective administration and supervision, including training and evaluation. Techniques of project planning and management, program and policy development, administration and coordination. Contract management software and databases. Department(s): Contracting Reports to: Executive Director, Network Operations FLSA status: Exempt Salary Grade: R - $69.23 - $107.88 ($144,000 - $224,400) CalOptima is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima wants to have qualified employees in every job position. CalOptima prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources Disability Management at 657-900-1134. Job Location: Orange, California Position Type: To apply, visit https://jobs.silkroad.com/CalOptima/Careers/jobs/3895 Copyright ©2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-c4d03f65d3b6ea4988ff68f6eeb2e6bc

Regulatory Affairs & Compliance Analyst, Sr. (FWA & Privacy) Job Description Why CalOptima? CalOptima is the single largest health plan in Orange County, serving 880,000 members, or one in four residents. Our motto — "Better. Together.” — is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. If you're looking for an opportunity to work for an organization dedicated to improving local health care and serving the needs of the most vulnerable, we encourage you to join CalOptima. Job Summary Under the direction of the Manager, the Regulatory Affairs and Compliance Analyst, Sr. conducts comprehensive investigations to identify, detect and prevent fraudulent, wasteful, and abusive (FWA) practices and seek recovery of overpayments. The incumbent also remediates allegations of inappropriate access and/or disclosures of Protected Health Information (PHI). The incumbent will lead projects that will improve or maintain compliance with the organization's policies and procedures relating to FWA and Privacy. The incumbent works with CalOptima management staff, health network/physician groups, members, state regulators, law enforcement and others as required. Position Responsibilities: Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity, and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short and long-term goals/priorities for the department. Performs investigations of complexity from referrals by internal and external sources, including the Compliance hotline. Conducts risk assessments, maintains accurate documentation and completes investigations within required timeframes. Utilizes data analytic software and applies data analysis techniques to identify abnormal billing and utilization patterns. Analyzes and interprets medical and prescription paid claims data to prepare reports containing investigative findings, conclusions, and recommendations. Develops and revises overpayment recovery letters; prepares claim information, reviews data, and initiate recovery process for improperly paid claims. Creates case reports that are presented to law enforcement, as needed. Leads preparation efforts for ad-hoc and recurring regulatory audits including: compiling and reviewing data universes for integrity, creating presentations, and conducting data validation activities. Presents information concisely but effectively to regulators, auditors, other departments, and providers regarding investigations. Participates and/or leads organizational work groups or case status meetings with departments such as Claims, Quality Improvement, Information Technology Services, Pharmacy Management and Medical Management. Monitors CalOptima and its delegates' compliance with applicable regulatory Issue Corrective Action Plans (CAPs) when deficiencies are identified. Works with organizational and delegate personnel, conducts research and provides guidance and analysis with respect to complex FWA and Privacy issues; ensures full coordination and cooperation under CalOptima's policies and procedures and legal requirements. Creates, reviews, revises CalOptima's FWA and Privacy policies and procedures, templates, and forms in coordination with management, when necessary. Prepares summaries and reports on FWA and Privacy cases for referral to regulatory agencies and on investigations for Compliance Committee and Board reports. Completes annual reporting of breaches to Office for Civil Rights, as necessary. Completes other projects and duties as assigned. Possesses the Ability to: Understand Medi-Cal and Medicare fee schedules, medical terminology, medical billing, and review medical charts effectively. Research, review, analyze statutes as applicable to state and federal regulations, and contractual requirements related to FWA and HIPAA (Health Insurance Portability and Accountability Act) / privacy rules and interpret significance. Understand CalOptima departmental policies and procedures, and regulations, when relative to investigations. Interviews subjects and subject matter experts to obtain evidence and facts relevant to an investigation. Communicate clearly and concisely, both verbally and in writing, to analyze facts within the scope of an investigation and effectively across all organizational levels. Establish and maintain effective working relationships with CalOptima leadership and staff. Develop rapport and facilitate cooperation, as well as recommend remedial or corrective actions, when necessary. Assist in the formulation and revision of FWA and Privacy policies and procedures, manage time effectively, maintain a high degree of credibility, confidentiality, and integrity. Develop and maintain effective working relationships with all levels of staff, external entities, business associates, government enforcement agencies and the public. Initiate and follow-through on projects with little supervision or guidance and adapt to constantly changing priorities while managing various projects simultaneously. Utilize computer and appropriate software (e.g. Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Experience & Education: Bachelor's degree and/or relevant work experience in a Health Care field required. 3 years of progressive experience in Health Care, in either a Provider, Health System or Managed Care setting, or 3 years of progressive investigation or data analysis experience required. Preferred Qualifications: Master's degree in Health Care, Health Care Administration, Public Health, Public Administration, Public Policy, or another related field preferred. Experience working with ICD-10 CM or PCS, CPT and HCPCS coding, MS-DRG or APR-DRG coding, medical terminology, and human anatomy/physiology preferred. Experience working with regulatory requirements preferred. Knowledge of: State and federal healthcare privacy laws including Health Insurance Portability and Accountability Act (HIPAA), Health Information Technology for Economic and Clinical Health (HITECH), CA Welfare and Institution Codes, Federal Sentencing Guidelines. Fraud, Waste, and Abuse violations, Deficit Reduction Act requirements, and Anti-Kickback and Stark law provisions. Health care coding and/or health information management. Medi-Cal program, Managed care delivery system, Health plan operations, and Federal and State regulatory requirements related to Medi-Cal and Medicare. Department(s): Office of Compliance Reports to: Manager, Regulatory Affairs & Compliance (FWA and Privacy) FLSA status: Non-Exempt Salary Grade: K - $33.65 - $51.83 ($70,000 - $107,800) CalOptima is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima wants to have qualified employees in every job position. CalOptima prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources Disability Management at 657-900-1134. Job Location: Orange, California Position Type: To apply, visit https://jobs.silkroad.com/CalOptima/Careers/jobs/3896 Copyright ©2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-3ccc6a6cd0a25c4db28ac2b83b545ecf

Credentialing Coordinator Job Description Why CalOptima? CalOptima is the single largest health plan in Orange County, serving 880,000 members, or one in four residents. Our motto — "Better. Together.” — is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. If you're looking for an opportunity to work for an organization dedicated to improving local health care and serving the needs of the most vulnerable, we encourage you to join CalOptima. Job Summary The Credentialing Coordinator performs verification and processing of moderately complex to advanced level documents and database information. The incumbent uses standard policies, procedures, and guidelines for the coordination, monitoring, and processing of credentialing and re-credentialing of Behavioral Health practitioners, providers, mid-levels, Applied Behavioral Analysts (ABA) and Board Certified Behavioral Analysts (BCBA), allied health professionals and other Organizational Providers (OP) based on regulatory, accreditation, contractual and CalOptima standards. Position Responsibilities: Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short and long-term goals/priorities for the department. Ensures that the required timely documentation is appropriate and complete for verification processing, that includes but is not limited to the following providers: Behavioral Health practitioners, ABAs, BCBAs, mid-levels, allied health professionals, and other health care delivery organizations for the credentialing and re-credentialing process. Processes all credential applications, initials and re-credentials and/or applications in established electronic file folders. Conducts other follow-up as required into the applicant's background, education and experience using online systems, written correspondence, telephone inquiries, printed reference guides and reports. Performs and collects primary source verification (PSV) documentation for licensing, board certifications, proof of required insurance, National Practitioner Data Bank (NPDB) and/or other sources as required based on National Committee for Quality Assurance (NCQA) standards, and CalOptima requirements and policies. Partners with all necessary staff to ensure an integrated, timely and consistent product. Collaborates with the Provider Relations and Contracting department on the status of candidates to ensure timely credentialing. Monitors and maintains reports published by the Medical Board of California (MBOC), Centers for Medicare and Medicaid Services (CMS), Department of Health Care Services (DHCS), Office of Inspector General (OIG), National Practitioner Data Bank (NPDB) and other applicable sources to identify adverse findings. Prepares reports as requested. Implements an efficient and effective system for the transmission of credential information to internal and external sources to facilitate timely approval to participate as a CalOptima approved practitioner, provider or OP. Provides consistent and timely follow-up on all outstanding credentialing and re-credentialing files. Maintains the credentialing database and ensures up-to-date information is always obtained. Stays aware of changes and updates in laws and regulatory requirements. Writes, revises and implements desktop procedures as necessary to remain in compliance and create efficiency. Documents the monitoring of adverse license actions and legal actions. Cross-trains within department to support credentialing operations to provide back-up support for credentialing files during department absences such as vacation or paid time off. Completes other projects and duties as assigned. Possesses the Ability To: Function independently with minimal direct supervision and be detail oriented. Communicate clearly and concisely, both verbally and in writing. Establish and maintain effective working relationships with CalOptima leadership and staff, as well as contracted committee members and practitioners with sensitive issues. Organize credentialing processes and understand and apply credentialing criteria consistently across CalOptima Direct, health networks, and physician medical groups. Maintain confidentiality of peer review information. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets and/or other information applicable to the position assignment. Experience and Education: High school diploma or equivalent required. 2 years of experience with credentialing in a hospital or ambulatory setting, such as health plan, medical group, or Independent Physician Association (IPA) required. Preferred Qualifications: Bachelor's degree in Health Care Administration or related field preferred. Certification as Certified Provider Credentialing Specialist (CPCS) preferred. Knowledge of: Medical Terminology. Credentialing standards, requirements, processes and procedures Federal and State regulatory requirements and accreditation standards: NCQA, The Joint Commission, DHCS, DMHC, CMS, and other relevant or accreditation certifying agencies. Department(s): Quality Improvement Reports to: Supervisor, Quality Improvement FLSA status: Non-Exempt Salary Grade: E - $23.08 - $32.79 ($48,000 - $68,200) CalOptima is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima wants to have qualified employees in every job position. CalOptima prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources Disability Management at 657-900-1134. Job Location: Orange, California Position Type: To apply, visit https://jobs.silkroad.com/CalOptima/Careers/jobs/3897 Copyright ©2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-44179ce97c550c43b0eb0794f61f4536

Communications Specialist Lead (Member Communications) Job Description Why CalOptima? CalOptima is the single largest health plan in Orange County, serving 880,000 members, or one in four residents. Our motto — "Better. Together.” — is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. If you're looking for an opportunity to work for an organization dedicated to improving local health care and serving the needs of the most vulnerable, we encourage you to join CalOptima. Job Summary The Communications Specialist - Lead (Member Communications) will work closely with CalOptima staff to ensure effective communication to members about CalOptima programs and activities. Position Responsibilities: Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Leads diverse communication projects with minimal supervision in support of CalOptima's mission, vision and strategic plan. Reviews member-facing materials (health education and plan information) for correct grammar, readability, and Associated Press and CalOptima-specific style. Manages multiple member-facing newsletters and works with internal clients to coordinate, procure and write content. Works with internal graphic designers to manage all aspects of newsletter production. Seeks out and writes member stories for collateral, website or advertising use. Produces communication tools including, but not limited to, talking points, presentations and correspondence. Works with internal clients to provide counsel and document review to ensure accuracy, consistent messages and appropriate writing style. Supports media relations efforts including, but not limited to, research, data collection and subject matter expert engagement. Contributes content or ideas as appropriate to support CalOptima's social media efforts. Provides excellent customer service. Completes other projects and duties as assigned. Possesses the Ability to: Communicate clearly and concisely, both verbally and in writing and with diverse audiences, including all levels of staff, health care leaders, community organizations, the public and media. Establish and maintain effective working relationships with CalOptima leadership and staff. Perform detail-oriented work and edit consistently and accurately, using Associated Press and CalOptima-specific style. Write on diverse topics under tight deadlines. Organize and manage multiple projects and competing priorities. Proactively obtain information with minimal supervision. Work collaboratively with internal and external stakeholders. Use a computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job-specific applications/systems to produce material applicable to the position assignment. Experience & Education: Bachelor's degree in Communications, Public Relations, Journalism, English or related field required. 5 years of experience in professional editing and writing required. Preferred Qualifications: Master's degree in Communications, Public Relations, Journalism, English or related field preferred. Professional experience in the health care or human services environment using effective verbal and written skills preferred. Familiarity with communicating to low-literacy populations and guidelines/regulations related to health care/member communications preferred. Knowledge of: Health care environment, including managed care. Best practices to create high-quality communication materials. Project tracking software tools. Department(s): Communications Reports to: Manager, Communications FLSA status: Non-Exempt Salary Grade: J - $31.25 - $48.13 ($65,000 - $100,100) CalOptima is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima wants to have qualified employees in every job position. CalOptima prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources Disability Management at 657-900-1134. Job Location: Orange, California Position Type: To apply, visit https://jobs.silkroad.com/CalOptima/Careers/jobs/3898 Copyright ©2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-0da9f3ea456fa24b9fd329d7fa382ea0

Regulatory Affairs & Compliance Analyst (FWA and Privacy) Job Description Why CalOptima? CalOptima is the single largest health plan in Orange County, serving 880,000 members, or one in four residents. Our motto — "Better. Together.” — is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. If you're looking for an opportunity to work for an organization dedicated to improving local health care and serving the needs of the most vulnerable, we encourage you to join CalOptima. Job Summary Under the direction of the Manager, the Regulator Affairs and Compliance Analyst conducts investigations pertaining to allegations of Fraud, Waste and Abuse (FWA) and inappropriate access and/or disclosures of Protected Health Information (PHI) in required timeframes and with appropriate documentation. The incumbent will assist with projects that will improve or maintain compliance with the organization's policies and procedures relating to Privacy and FWA. The incumbent works with CalOptima management staff, health network/physician groups, members, state regulators and others as required. Position Responsibilities: Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Assists with reviewing and revising CalOptima's privacy and FWA policies and procedures, templates, and forms in coordination with management and administration. Performs investigations from referrals by internal and external sources, including the Compliance hotline. Conduct risk assessments, maintains accurate documentation, and completes investigations within required timeframes. Monitors CalOptima and its delegates' compliance with applicable regulatory requirement. Issue Corrective Action Plans (CAPs) when deficiencies are identified. Works with organizational and delegate personnel with respect to the release of PHI; ensures full coordination cooperation under CalOptima's policies and procedures and legal requirements. Helps with developing and delivery of Privacy and FWA related training materials. Aids in the maintenance of privacy and FWA related databases, tracking tools and auditing tools. Conducts research and provides guidance to internal departments relating to privacy and FWA issues. Utilizes data analytic software to identify abnormal billing and utilization patterns. Prepares claim information, reviews data, and initiates recovery process for improperly paid claims. Prepares summaries and reports on FWA and Privacy cases for referral to regulatory agencies and on investigations for Compliance Committee and Board reports. Assists with the preparation efforts for regulatory audits. Completes other projects and duties as assigned. Possesses the Ability to: Write clearly and concisely and to analyze facts within the context of a regulatory environment. Manage time effectively. Work with a diverse population and varying functional areas within an organization. Initiate and follow-through on multiple projects with little supervision or guidance. Assist in the formulation of policies and procedures; understand and interpret policies, procedures, and regulations; edit and coordinate editing of policies. Develop and maintain effective working relationships with all levels of staff, other programs, agencies, and the general public. Communicate clearly and concisely, both verbally and in writing at all organizational levels and in situations requiring instructing, persuading, negotiating, consulting, and advising. Establish and maintain effective working relationships with CalOptima leadership and staff. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Experience & Education: High School diploma or equivalent required. 3 years of experience in Managed Care delivery systems required. Preferred Qualifications: Bachelor's degree in Health Care Administration, Public Health, Public Administration, Public Policy, or other related field or an equivalent combination of education and/or experience in Regulatory Affairs preferred. Experience with conducting investigations, performing root cause analysis, and performing data analysis strongly preferred. Experience with medical billing and coding, medical terminology, and clinical documentation guidelines preferred. Knowledge of: Federal and State Healthcare privacy laws including Health Insurance Portability and Accountability Act (HIPAA), Health Information Technology for Economic and Clinical Health (HITECH), CA Welfare and Institution Codes, Federal Sentencing Guidelines. Fraud, Waste, and Abuse violations, Deficit Reduction Act requirements, and Anti-Kickback and Stark law provisions. Medi-Cal program, Managed care delivery system, and Health plan operations. Federal and State regulatory requirements related to Medi-Cal and Medicare. Department(s): Office of Compliance Reports to: Manager, Regulatory Affairs and Compliance (FWA and Privacy) FLSA status: Non-Exempt Salary Grade: I - $29.33 - $44.95 ($61,000 - $93,500) CalOptima is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima wants to have qualified employees in every job position. CalOptima prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources Disability Management at 657-900-1134. Job Location: Orange, California Position Type: To apply, visit https://jobs.silkroad.com/CalOptima/Careers/jobs/3899 Copyright ©2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-ea01337e1d0e91429d4334c30135d136

Buyer, Int. Job Description Why CalOptima? CalOptima is the single largest health plan in Orange County, serving 880,000 members, or one in four residents. Our motto — "Better. Together.” — is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. If you're looking for an opportunity to work for an organization dedicated to improving local health care and serving the needs of the most vulnerable, we encourage you to join CalOptima. Job Summary The Buyer Int will procure a variety of goods and services for use by various departments within CalOptima. Work is performed under the general supervision of the Purchasing Manager and requires the use of independent judgment and initiative. Position Responsibilities: Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity, and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short and long-term goals/priorities for the department. Reviews and processes requisitions from the Ariett system to the Dynamics GP Purchasing system module. Recommends best purchasing method using the Board-approved procurement policy as a guide. Researches and interviews vendors. Identifies capable vendors considering such criteria as conformity to specifications, prices, delivery times, financial condition, terms and conditions and the reputation of the vendor. Creates, organizes, updates and maintains product information files, artwork files, contract files and distribute copies of purchase order. Reviews contract documents for completeness, accuracy, compliance with policies and procedures and present them for management approval and signature. Contacts vendors to follow-up on orders and expedite or delay as needed. Updates contract management system, Ariett and GP as needed. Acts as the Systems Administrator or function as the back-up for one or more of the Purchasing systems. Develops and/or renews major service contracts and maintenance agreements including major equipment rental or lease agreements. Assists and trains users in other departments on purchasing systems. Conducts formal bid process by using tools such as Request for Proposal (RFP), Request for Quotation (RFQ), Request for Information (RFI), Request for Qualifications (RFQu) and Invitation for Bid (IFB). Negotiates contract pricing and terms and conditions with vendors. Ensures contracts and contract renewals are completed in a timely manner. Conducts post bid de-briefing with the Purchasing Manager in compliance with the Board-approved procurement policy. Runs reports on contracts and amendments for the business owners and CalOptima signatories so that the terms and conditions and expiration dates are known. Assists departments in the development of specifications and/or scope of work for purchasing requests. Assists in determining appropriate contract types, fees and terms and conditions. Supports departments in resolving vendor management and relationship issues. Serves as a backup to other members of the Purchasing team as needed. Completes other projects and duties as assigned. Possesses the Ability to: Communicate clearly and concisely, both verbally and in writing. Establish and maintain effective working relationships with CalOptima leadership and staff. Develop and maintain adequate purchasing records and controls and maintain the security of confidential information. Prepare and write various documents including reports, requests for proposals, purchase order notes and contracts. Negotiate cost effective and viable contracts and agreements. Utilize computer and appropriate software (e.g., Microsoft Office: Excel, Outlook, PowerPoint, Word) and job-specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Experience & Education: High School diploma required. 3 years of purchasing or other business experience required. Preferred Qualifications: Bachelor's degree in Business Administration preferred. Professional certification from a national body (e.g., Institute for Supply Management (ISM) or National Institute of Governmental Purchasing (NIGP)) strongly preferred. Knowledge of: Current and extensive knowledge of purchasing methods, procedures, and automated purchase requisition and contract management systems. Specific knowledge of a variety of office, technical, and maintenance supplies and materials, best sources, and appropriate prices for the procurement of such goods. Methods for conducting vendor research and analyzing supplies and materials. Public Agency contracting principles and formal bidding process, contract negotiation, contract law and basic financial analysis preferred. Department(s): Vendor Management Reports to: Manager, Purchasing FLSA status: Non-Exempt Salary Grade: H - $28.37 - $40.72 ($59,000 - $84,700) CalOptima is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima wants to have qualified employees in every job position. CalOptima prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources Disability Management at 657-900-1134. Job Location: Orange, California Position Type: To apply, visit https://jobs.silkroad.com/CalOptima/Careers/jobs/3884 Copyright ©2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-e5850d44c1b1c34cb33409b59fd23a3d

Customer Service Representative (Bilingual Required) Job Description Why CalOptima? CalOptima is the single largest health plan in Orange County, serving 880,000 members, or one in four residents. Our motto — "Better. Together.” — is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. If you're looking for an opportunity to work for an organization dedicated to improving local health care and serving the needs of the most vulnerable, we encourage you to join CalOptima. Job Summary The Customer Service Representative (CSR) is the first line of contact for CalOptima members and providers. The incumbent will assist members and providers with questions related to the Medi-Cal programs for Orange County. Resolves member inquiries and complaints fairly and effectively. The incumbent will provide information regarding eligibility, enrollment, benefits and services to CalOptima eligible members and providers. Position Responsibilities: Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity, and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short and long-term goals/priorities for the department. Addresses member and provider inquiries, questions and concerns in all areas including eligibility, enrollment, claims or authorization status, benefit interpretation, and referrals/authorizations for medical care, in-person, or telephonically. Communicates, builds and maintains internal and external relationships by prompt and accurate service. Carefully identifies and communicates challenges that might arise with the use of professional judgement while adhering departmental policies and procedures. Serves as a mediator to ensure interest of Members and CalOptima are protected. Responsible for follow-up and completion of all member, and provider inquires or requests. Responsible for accurate, complete, and correct documentation into Facets regarding all issues, and/or inquires, complaints and grievances. Serves as a resource for other team members. Functions efficiently and productively in a high-volume telephone call center. Maintains departmental productivity and quality standards. Completes other projects and duties as assigned. Possesses the Ability to: Establish and maintain effective working relationship with CalOptima leadership and staff. Work efficiently and productively with minimal direct supervision. Collaborate and work in a team. Handle multiple tasks at the same time. Apply principles and techniques for handling customer service challenges. Communicate clearly and concisely, both verbally and in writing. Utilize computer and appropriate software (e.g. Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Experience & Education: High School diploma or equivalent required. 6 months of customer service experience required. Bilingual in English and in one of CalOptima's defined threshold language (Arabic, Farsi, Chinese, Korean, Spanish, Vietnamese) required. Preferred Qualifications: Health Maintenance Organization (HMO), Medi-Cal/Medicaid and Health Services experience preferred. 3-6 months of call center experience preferred. Typing speed of 40 Words Per Minute (WPM) preferred. Knowledge of: Excellent knowledge of customer resolution skills. Basic understanding of managed health care, health care systems, and medical terminology. Department(s): Customer Service Reports to: Supervisor, Customer Service FLSA status: Non-Exempt Salary Grade: C - $20.81 - $28.03 ($43,281- $58,300) CalOptima is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima wants to have qualified employees in every job position. CalOptima prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources Disability Management at 657-900-1134. Job Location: Orange, California Position Type: To apply, visit https://jobs.silkroad.com/CalOptima/Careers/jobs/3885 Copyright ©2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-e53cf5cbbb9bdd4caaebe2a4cb9edec0

Sr. Director (Enterprise Architecture & Innovation) Job Description Why CalOptima? CalOptima is the single largest health plan in Orange County, serving 880,000 members, or one in four residents. Our motto — "Better. Together.” — is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. If you're looking for an opportunity to work for an organization dedicated to improving local health care and serving the needs of the most vulnerable, we encourage you to join CalOptima. Job Summary Reporting directly to the Chief Information Officer/Chief Information Security Officer (CIO/CISO) and a member of the senior Information Technology (IT) leadership team, the Senior Director of Enterprise Architecture & Innovation is responsible for leading the technology architecture capability and its alignment with the delivery of digital transformation and technology initiatives. This role will own the IT architectural strategy, the governance of modern and legacy technologies and the digital innovation at CalOptima. CalOptima is embarking on a 3-year digital transformation and the incumbent will play a critical role in this. The cloud-first strategy and digital modernization of technology will be a catalyst to enhance the lives of our members, providers and employees. This digital transformation will focus on a comprehensive user experience that delivers: Same-day treatment authorizations Real-time claims payments Annual assessments of members social determinants of health The incumbent will be an experienced IT technical leader that has architectural domain expertise. Leveraging best-in class design and governance principles to develop frameworks in our build, buy, integration and strategic partner decisions. They will possess a fluid understanding of software design and development processes/principles, compounded with exhaustive understanding of agile development, infrastructure, security considerations and project lifecycles through emerging technologies. Position Responsibilities: Cultivates and promotes a mission driven culture of high-quality performance, with a focus on our members, providers and employees with consistency, dignity and accountability. Directs and assists the team in carrying out departmental responsibilities and collaborates with the leadership team and staff to support short and long-term goals/priorities. Establish and enforce the mission, vision and overall strategy for all architecture and innovation initiatives in alignment with the CIO/CISO. Implement an overarching architectural strategy for ITS and develop an enterprise-wide framework that encompasses the digital transformation program, as well as our multi-year infrastructure, application and security programs/initiatives. Design EA frameworks, business capability mappings, application modeling and technology stack diagrams. Rationalize IT projects and programs to ensure alignment with overarching enterprise architecture and strategy. Work with cross-functional teams to establish IT standards for system and software design. Develop and lead a cross-functional architectural review process. Lead and be a catalyst for aligning business and technology planning. Evangelize and champion innovation, process automation and artificial intelligence/machine learning (AI/ML) across the organization. Lead the ITS Digital Transformational program and partner with stakeholders. Remain current with business and technology trends while sharing findings and solutions with executives and stakeholders. Hire and lead a team of solution architects that will deliver solutions through technology for business challenges. Stays current on digital transformation strategies through emerging technologies. Completes other projects and duties as assigned. Possesses the Ability to: Be a highly collaborative and innovative thought leader. Discover disruptive technologies and finds practical uses to solve complex business challenges. Demonstrate thought leadership in enterprise architecture domain with focused experience on design, build, and deployment. Be highly collaborative with stakeholders, vendors and business partners. Have strong leadership skills, personal drive, curiosity and see projects through for successful execution to various business constituents. Utilize computer and appropriate software (e.g., Microsoft Office: Excel, Outlook, PowerPoint, Word) and job-specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Have extensive knowledge of modern technology platforms (SaaS, PaaS, IaaS, etc.) along with SOA, API's, Microservices, Event-Driven architecture, RPA's, AI/ML and Predictive Analytics. Have strong expertise in migration from on-premises to the cloud in a robust and cost-effective manner to future proof the organization for growth and productivity Evaluate product solutions and vendors to provide optimal outcomes for digital transformation. Derive technical solutions to meet business objectives. Have strong management and communications skills, technical depth and a passion for technology, while solving business challenges. Understand a variety of platforms, operating systems and applications and understand interoperability capabilities and constraints amongst such components. Communicate technology and security related issues to various levels of the organization and external vendors. Communicate clearly and concisely, both verbally and in writing to both technical and non-technical staff. Establish and maintain effective working relationships with CalOptima leadership and staff. Be a servant leader, that sustains strong relationships across the organization with a high degree of Emotional Intelligence (EQ). Analyze and interpret complex data and research and prepare comprehensive reports. Have strong analytical skills in budgeting, planning, policy maintenance and development. Have strong written, verbal and presentation skills. Be efficient in planning and organizing multiple products and have oversight of interoperability, sequence and dependencies. Communicate complex technologies and concepts into simple and concise terms/language that illustrates the opportunities, challenges and risks associated with the problems we are solving. Inspire confidence in in the technologies we deliver to our business partners. Experience & Education: Bachelor's degree in Information Systems, Computer Science, Engineering or related field required. 10 years of demonstrated proficiency with IT architecture disciplines (developing strategic roadmaps, integration management, application development, deployments and frameworks) for large, complex organizations required. 5 years of IT leadership experience, at Director level or above, with experience leading an architecture team required. Demonstrated experience with digital transformational and cloud deployments required. Extensive experience with major cloud platforms and partners (AWS, Azure, GCP) and the application of serverless products within these platforms required. Demonstrated strategic responsibilities and accomplishments required. Responsibility, accountability and industry expertise required. Preferred Qualifications: 5 years of experience in program, portfolio and project management preferred. Certifications with TOGAF 9.1, PMP or CSM preferred. Experience with enterprise-wide, end-to-end digital transformation at scale preferred. Experience with Agile development, DevOps, Cloud Analytics, UX, RPA and AI/ML preferred. Application development experience preferred. Information Technology Infrastructure Library (ITIL) Certification preferred. Health care industry experience preferred. Experience with HIPAA, PCI or SOX preferred. Knowledge of: ITIL and IT best practice frameworks. Information security principles, processes, technologies and practices. Cloud security and preferred knowledge of multiple platforms. Department(s): Information Technology Services (ITS) Reports to: Chief Information Officer/Chief Information Security Officer FLSA status: Exempt Salary Grade: T - $87.50 - $143.85 ($182,000 - $299,200) CalOptima is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima wants to have qualified employees in every job position. CalOptima prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources Disability Management at 657-900-1134. Job Location: Orange, California Position Type: To apply, visit https://jobs.silkroad.com/CalOptima/Careers/jobs/3886 Copyright ©2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-dad402fb716dbb4ab94efb0a55944aa7

Clinical Trainer (Case Management) Job Description Why CalOptima? CalOptima is the single largest health plan in Orange County, serving 880,000 members, or one in four residents. Our motto — "Better. Together.” — is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. If you're looking for an opportunity to work for an organization dedicated to improving local health care and serving the needs of the most vulnerable, we encourage you to join CalOptima. Job Summary The Clinical Trainer, Case Management (CM) identifies, monitors and oversees training activities within the Case Management department and any targeted CM trainings for other CalOptima departments. The incumbent provides training needs of the department, as well as identification of robust tools to address unique adult learning styles and measurements of success. The incumbent captures individual and programmatic trends to make recommendations for additional training based on audit outcomes. Specific areas of focus include but are not limited to compliance with regulatory requirements, departmental processes, inputs from other customers, such as providers, as well as consistent application of clinical criteria across the department. The incumbent ensures that all CalOptima policies and procedures, and regulatory requirement changes are communicated to the team. The incumbent works collaboratively with CM management and across all areas of the department. Position Responsibilities: Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short and long-term goals/priorities for the department. Trains, audits, supervises and coaches CM staff. Informs supervisors of trends to address performance opportunities and/or counseling/corrective action to ensure the team's training needs are met and there is a thorough understanding and application of regulatory requirements and CalOptima policies. Identifies new learning opportunities for staff such as developing training materials (e.g., workflows, desktop procedures, PowerPoint presentations, training plans and calendar activities) to provide education. Identifies training needs within CM and creates presentations that convey the concepts, as well as provides examples to demonstrate the topic of discussion and validate knowledge of the trainees. Trainings will be a combination of in-person, self-paced and virtual modalities depending on the curriculum and the needs of the trainee. Uses systems demos, screen prints and desktop tools to help team members with consistent adoption of workflows in the clinical system. Ensures understanding of application of medical necessity criteria through multidisciplinary forums whereby case discussion and application of criteria occur including cross functional inter-rater reliability sessions with Medical Directors. Assists with the collection, monitoring and analysis of CM indicators and activities to develop training curriculum that addresses the needs of the department. Ensure staff have needed training on CM processes including but not limited to; Health Risk Assessments (HRA), Individualized Care Plans (ICP), Interdisciplinary Care Team (ICT), documentation, Long Term Services and Supports (LTSS) and other areas. Provides training on the philosophies of Person-Centered Planning and Motivational Interviewing. Works collaboratively with CM management to ensure appropriate trainings are developed and delivered to staff. Spearheads the onboarding process for all CM staff to ensure effective training techniques to guarantee understanding and concepts. Provides training and guidance for all CalOptima policy changes as well as regulatory communications, such as All Plan Letters (APLs), Whole Child Model (WCM) Numbered letters, National Committee for Quality Assurance (NCQA) requirements and CMS program communications. Serves as a resource to departmental staff, internal departments and affiliated health networks regarding authorization rules, processes and CalOptima policy. Evaluates training effectiveness to ensure staff understanding and readiness. Reeducates staff when deficiencies in performance are identified. Provides training for system implementation and updates. Reviews workflows, procedures, and/or policies to ensure alignment and recommend or change as appropriate. Conducts CM presentations to internal or external customers. Completes other projects and duties as assigned. Possesses the Ability to: Maintain and ensure confidentiality of patient information. Communicate clearly and concisely, both verbally and in writing. Provide clear and concise instructions to individuals with varying skill levels. Develop training plans and curriculums. Utilize computer and appropriate software (e.g., Microsoft Office: Excel, Outlook, PowerPoint, Word) and job-specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Access and interpret reports and data. Utilize clinical judgment, independent analysis, regulatory requirements, NCQA requirements and evidenced based clinical guidelines in preparation of training materials. Grasp CM concepts with accuracy in a timely manner to ensure successful training. Handle complex situations with staff. Clearly articulate training needs to other departments and assist with curriculum for such training. This would include provider training needs identified related to CM, as well as Utilization Management, Grievance and Appeal Resolution Services and other departments as appropriate. Multitask a variety of projects and responsibilities with varying levels of priority. Establish and maintain effective working relationships with CalOptima leadership and staff. Encourage and recognize the professional performance and development of all levels of staff. Think independently and possess critical thinking skills to accurately identify training needs within the department. Periodically conduct knowledge checks on completed trainings to ensure understanding by teammates and develop remediation training plans as needed. Experience & Education: Bachelor's degree in Nursing or related field required. Certified Case Manager (CCM) certification required. 5 years of experience in clinical nursing and/or managed care required 3 years of experience training in CM concepts and principles required. Preferred Qualifications: Current and unrestricted California Board Registered Nurse (RN) license preferred. Supervisory or lead experience preferred. Experience within managed care management preferred. Knowledge of: Departmental procedures, policies, and clinical guidelines relative to case management and the authorization process. Principles and practices of managed health care. Appropriate strategies to serve diverse social and ethnic groups. Principles for effective training and development of training plans and calendars. Medi-Cal, Medicare, Whole Child Model, Special Needs Plans and Cal MediConnect program guidelines. Benefit interpretation and administration of appropriate medical necessity guidelines. Department(s): Case Management Reports to: Director, Case Management FLSA status: Non - Exempt Salary Grade: $40.87 - $63.99 ($85,000 - $133,100) CalOptima is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima wants to have qualified employees in every job position. CalOptima prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources Disability Management at 657-900-1134. Job Location: Orange, California Position Type: To apply, visit https://jobs.silkroad.com/CalOptima/Careers/jobs/3888 Copyright ©2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-e91a4b82d61c954a91e5ddf7dd0d2416

Grievance Resolution Specialist Job Description Why CalOptima? CalOptima is the single largest health plan in Orange County, serving 880,000 members, or one in four residents. Our motto — "Better. Together.” — is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. If you're looking for an opportunity to work for an organization dedicated to improving local health care and serving the needs of the most vulnerable, we encourage you to join CalOptima. Job Summary The Grievance Resolution Specialist coordinates the Grievance and Appeal resolution process, respond to verbal and written Grievances and Appeals from members and/or providers relating to member eligibility and benefits, contract administration, claims processing, utilization management decisions, pharmacy, and vision decisions. The incumbent has frequent external contact with members and families, health care providers, health networks, third party administrators, and regulators. The incumbent collaborates with internal departments such as: Customer Service, Provider Operations, Pharmacy, and Medical Management to identify factors necessary for the optimal resolution of Grievances and Appeals. Position Responsibilities: Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity, and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short and long-term goals/priorities for the department. Maintains adequate information in CalOptima's systems; ensures data collection, summarization, integration, and reporting which includes case creation and management and events/activity tracking. Gathers pertinent information regarding the grievances and appeals received, including, but not limited to, member or provider concerns, supporting information related to initial decision-making, new information supporting the grievance or appeal, or supplemental information required to evaluate grievances and appeals within regulatory requirements. Coordinates and/or participates in case discussion with operational experts to result in a final case disposition as needed. Evaluates case details, proposes recommendations, or makes decisions as applicable; ensures organization decision is implemented according to the Grievance and Appeals policies and case resolution. Develops resolution letters and correspondence to members and providers. Communicates with internal and external customers to ensure timely review and resolution of grievances or appeals. Initiates referrals to Quality Improvement department as applicable and facilitates responses to members according to CalOptima policy. Assists with Health Networks' compliance process. Identifies trends and root cause of issues; proposes solutions or escalates ongoing issues to management. Meets performance measurement goals for Grievance and Appeals Resolution Services. Completes other projects and duties as assigned. Possesses the Ability To: Exercise discretion in processing confidential information. Identify critical issues and make recommendations or decisions by using critical thinking skills. Document and present case research findings and formulate resolution letters. Communicate clearly and concisely both verbally and in writing with all levels of staff, external stakeholders, and members. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Experience & Education: High School diploma or equivalent required. 1 year of experience in any of the following areas: Grievances and Appeals, Claims, Regulatory Compliance, Customer Service, or related fields required. Preferred Qualifications: Associate's degree in Business, Health Care Administration, or related field preferred. Experience in healthcare practice standards, for both government and commercial plans preferred. Bilingual in English and in one of CalOptima's defined threshold languages (Spanish, Vietnamese, Arabic, Farsi, Korean, or Chinese) preferred. Knowledge of: State and Federal regulations regarding the healthcare industry. Managed Care industry, health care, Medi-Cal/Medicaid, and Medicare processes. Appeals and Grievances operating procedures and processes strongly preferred. Department(s): Grievance & Appeals Resolution Services (GARS) Reports to: Manager, Grievance & Appeals FLSA status: Non-Exempt Salary Grade: F - $24.52- $35.43 ($51,000 - $73,700) CalOptima is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima wants to have qualified employees in every job position. CalOptima prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources Disability Management at 657-900-1134. Job Location: Orange, California Position Type: To apply, visit https://jobs.silkroad.com/CalOptima/Careers/jobs/3887 Copyright ©2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-f49a49f735873d4c8a381ce5edf6994c

DEPUTY DISTRICT ATTORNEY I, II, III Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. THIS RECRUITMENT IS OPEN TO THE PUBLIC. This recruitment is being held to establish an Eligible List to fill current and future Regular, Limited-Term and Extra-Help vacancies. Online applications will be accepted beginning Monday , August 1, 2022 ; this recruitment will remain open on a continuous basis until 11:59 pm (PST) on the day the needs of the department are met. Interested applicants are encouraged to apply immediately for priority consideration. FIRST APPLICATION REVIEW DEADLINE: August 15, 2022, 11:59 pm (PST) THE DISTRICT ATTORNEY: The County of Orange , District Attorney , represents the People of the State of California in criminal and civil proceedings, serves the court and criminal justice system, and the Orange County Grand Jury. The mission of the Office of the Orange County District Attorney is to enhance public safety and welfare and to protect and respect crime victims and to create security in the community through the vigorous enforcement of criminal and civil laws in a just, honest, efficient and ethical manner. The Office consists of three major divisions: Legal, Investigative Bureau, and Administration. THE OPPORTUNITY: The District Attorney's Office has opportunities for Deputy District Attorney I, II, and IIIs who will be a positive influence in making Orange County a safe place to live by supporting the District Attorney's mission. Public safety and the administration of justice are universal concerns. We value qualified candidates with diverse strengths, backgrounds and life experiences that can support a positive and inclusive environment dedicated to serving the People of the State of California. Successful candidates will be assigned to any of our various locations or units within the Legal Division and will have the opportunity to perform the following work, among other tasks: Initiate criminal proceedings, author and litigate motions, conduct pre-trial hearings, perform trials, and execute other professional legal work connected with the enforcement of criminal law; Research, interpret and apply statutes, ordinances, court decisions and other legal authorities in the preparation of cases, memoranda and points and authorities; Negotiate and confer with judges and defense attorneys regarding the appropriate disposition of cases; Interview and examine witnesses and enforce the rights of victims consistent with the just pursuit of criminal prosecutions in the interest of the People. THE IDEAL CANDIDATE: In addition to the minimum qualifications for the Deputy District Attorney I, II, and III, the ideal candidate will have experience in the practice of civil, governmental or criminal law with experience in litigation and trial work. The ideal candidate will: Have thorough knowledge of legal principles and their application; rules of evidence and the conduct of court proceedings; and California laws Have experience analyzing legal problems and applying legal principles and practices; presenting statement of facts and legal argument; Be an effective advocate who is eager to justly litigate before judges and juries regularly; Be a team player who is able to work cooperatively in a fast-paced environment with a demanding caseload; Be able to effectively work with law enforcement and the general public. *NOTE: Candidate must be a fully licensed, active member in good standing with the California State Bar at the time of appointment. Candidates who have taken the July 2022 California Bar Exam are eligible to apply but must fully be licensed active members of the California State Bar and in good standing at the time of appointment to be eligible for hire. MINIMUM QUALIFICATIONS: Attorney I License: Active membership in the State Bar of California Experience: None required. Attorney II License: Active membership in the State Bar of California Experience: Twelve (12) months of experience as an attorney in the practice of civil, governmental, criminal or child support establishment and enforcement law. Attorney III License: Active membership in the State Bar of California Experience: Two (2) years of experience as an attorney in the practice of civil, governmental, criminal or child support establishment and enforcement law. PHYSICAL CHARACTERISTICS and ENVIRONMENTAL REQUIREMENTS: The County of Orange is committed to providing a means for applicants who may have a disability to identify areas in which they may request a reasonable accommodation. The following is a description of the physical and mental abilities which are customarily required to perform the essential job functions of this position. Applicants are encouraged to contact the recruiter listed in the announcement for any questions or to request an accommodation during the testing/selection process. Physical Characteristics: Vision sufficient to read standard text and read a computer monitor; speak and hear well enough to communicate clearly and understandably in person, over the telephone, and in court; independent body mobility sufficient to stand, sit, walk, stoop and bend to access a standard office environment as well as courtroom equipment; manual dexterity to use hands, arms and shoulders repetitively to operate a keyboard and to write; body strength sufficient to lift and carry files; and ability to drive the distance between work locations. Environmental Conditions: Emotional stamina to maintain working relationships while under the pressure of deadlines. Will be required to interact with varying levels of organizational hierarchy, varying educational levels and persons of diverse backgrounds including in custody defendants, victims, witnesses, persons having interest in criminal cases; interact with the public in emotional and occasionally hostile situations; work in an office environment; work with changing deadlines and competing priorities. COMPENSATION: Deputy District Attorney I - $7,096.27 up to $8,578.27 monthly Deputy District Attorney II - $8,299.20 up to $9,249.07 monthly Deputy District Attorney III - $9,496.93 up to $13,152.53 monthly RETIREMENT RECIPROCITY: Current employed members of accepted reciprocal systems who were in those retirement systems prior to January 1, 2013 and who have not retired from those systems, may be eligible for previous OCERS formula of 2.7% at age 55. For more information, please call (714) 558-6200 or visit www.ocers.org RECRUITMENT PROCESS: District Attorney Human Resources screens all application materials for minimum qualifications. After screening, candidates who meet the minimum qualifications will be referred to the next step in the recruitment process. All candidates will be notified via e-mail of their status in the process. The recruitment process will consist of the following assessments, which will require a few months to complete. Application Screening (Refer/Non-Refer): Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applications exhibiting qualifications as listed in the job bulletin will be referred to the next step. Performance Assessment & Structured Oral Interview (SOI) | (Weighted 100%): Candidates will be interviewed and rated by a panel of job knowledge experts. Each candidate's rating will be based on responses to a series of structured questions designed to elicit the candidate's qualifications for the job. Only the most successful candidates will be placed on the eligible list. Based on the Department's needs, the recruitment process listed above may be modified. All candidates will be notified of any changes in the recruitment process. Eligible List Once the assessment has been completed, District Attorney Human Resources will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. Applicants are required to submit a resume. Letters of Recommendation are optional. You may submit up to two letters by attaching them to your application. Veterans Employment Preference Policy (VEPP) The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy. ADDITIONAL INFORMATION Please see below for important information regarding COVID 19 related requirements The COVID-19 pandemic continues to evolve and laws, regulations, and policies regarding COVID-19 are subject to change. The County of Orange is required to comply with any State or County Public Health Orders which may apply as follows: Workers who provide services in certain Medical or High-Risk Settings, may be required to provide proof of full vaccination from COVID-19 or to wear a mask and undergo weekly COVID-19 testing . Workers who provide services in certain Health Care Facilities or correctional facility or detention center where health care is provided, may be required to provide proof of vaccination . (Workers may be exempt from this requirement based on religious beliefs or a qualifying medical reason; however, if exempted worker will be required to mask and undergo weekly COVID-1 9 testing.) The position for which you are applying may be required to adhere to any applicable State or County Order. You will receive notification of any requirement as it applies to a position. BACKGROUND SCREENING: Candidates under consideration for hire by the District Attorney will be required to pass an extensive investigation to the satisfaction of the department. EMAIL NOTIFICATION: Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . FREQUENTLY ASKED QUESTIONS: Click here for additional Frequently Asked Questions. For specific information pertaining to this recruitment, please contact Marina Guillen at (714) 347-8420 or Marina.Guillen@ocdapa.org EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Closing Date/Time: Continuous

Emergency Medical Services Facilities Coordinator Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. This position is open to the public for a minimum of five (5) business days and will remain open on a continuous basis until 11:59 p.m. (PST) on the day the County's needs are met. Applicants are encouraged to apply right away. This recruitment will establish an Open eligible list. This list will be used to fill current and future Emergency Medical Services Coordinator positions within the Health Care Agency. This recruitment may also be used to fill positions in similar and/or lower classifications. HEALTH CARE AGENCY The County of Orange, Health Care Agency (HCA) is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family and community health. Under the direction of the Agency Director, a new and dynamic executive team with an organizational structure comprised of seven service areas - Finance and Administrative, Behavioral Health, Correctional Health, Mental Health &am