MISSOULA COUNTY, MONTANA
Missoula, Montana, United States
JOIN the PARTNERSHIP HEALTH CENTER TEAM IMPROVING HEALTH and WELL-BEING in a fun, compassionate culture! Partnership Health Center's mission is to promote optimal health and well-being for all, through comprehensive, patient-focused, accessible and equitable care. Partnership Health Center (PHC), 2019 winner of the Employer of Choice Award for Missoula, offers impeccable, integrated services to over 16,000 individuals and families in a two-county area. A 7-site, co-applicant Federally Qualified Health Center with Missoula County, PHC fulfills its mission through the provision of a full range of primary care services; medical, dental, behavioral health and an on-site pharmacy with a dedication to attending to the social determinants of health. Visit PHC's website at www.partnershiphealthcenter.com Base Rate $18.43 Per Hour Status Regular Schedule Full-Time Department Partnership Health Center Bargaining Unit MFPE Closing Date 6/12/2020 5:00:00 PM Description Computer Help Desk Specialist - Provides technical computer hardware and software application support to Partnership Health Center (PHC) computer end users for the Health Information Technology (HIT) Department. Performs technical operating system support on the local area network. These additional documents must be attached to your online application which may require scanning: College transcripts (unofficial accepted) or certification from a recognized computer maintenance training program, letter of interest and resume. Complete job description available upon request to the Department of Human Resources. Minimum Qualifications Requires an Associate's degree in computer technology or a certification from a recognized computer maintenance training program. Requires one year of experience providing technical support in a network and application environment. An equivalent combination of education and experience may be considered. Special Requirements Requires immunizations or proof of immunity to certain infectious diseases and a TB test. Representative Examples of Work Provides support to internal computer end users by responding to telephone, email, trouble ticket and other requests for software and technical support in accordance with established help desk policies and procedures. Troubleshoots problems with computer systems, including hardware and software. Identifies solutions to work around issues that are under investigation or pending resolution. Researches issues, identifies solutions, and resolves end user's problems; or refers problems requiring more in-depth knowledge, or serious network/infrastructure problems to appropriate HIT staff. Documents, tracks, and monitors problems to ensure a timely resolution. Records call resolutions in the trouble ticket database. Prepares reports and correspondence as needed. Configures, installs, and updates desktops, laptops, peripherals, networks, and related software. Communicates with end users to ensure expectations are managed in relation to the HIT Department's ability to respond and resolve problems. Physical/Environmental Demands Work is commonly performed in an office setting. Requires light physical activity with occasional stooping, bending, climbing ladders and moderate lifting 21-50lbs. May require periodic on-call and weekend duty and may require carrying a cell phone. Additional Required Information Supplemental information may be required with your application for this position. Check the TO APPLY section of this job posting to see what documents may be required. All required documents must be attached before you submit this application. THIS MAY REQUIRE THAT YOU SCAN THOSE DOCUMENTS SO THEY CAN BE ATTACHED HERE.
JOIN the PARTNERSHIP HEALTH CENTER TEAM IMPROVING HEALTH and WELL-BEING in a fun, compassionate culture! Partnership Health Center's mission is to promote optimal health and well-being for all, through comprehensive, patient-focused, accessible and equitable care. Partnership Health Center (PHC), 2019 winner of the Employer of Choice Award for Missoula, offers impeccable, integrated services to over 16,000 individuals and families in a two-county area. A 7-site, co-applicant Federally Qualified Health Center with Missoula County, PHC fulfills its mission through the provision of a full range of primary care services; medical, dental, behavioral health and an on-site pharmacy with a dedication to attending to the social determinants of health. Visit PHC's website at www.partnershiphealthcenter.com Base Rate $18.43 Per Hour Status Regular Schedule Full-Time Department Partnership Health Center Bargaining Unit MFPE Closing Date 6/12/2020 5:00:00 PM Description Computer Help Desk Specialist - Provides technical computer hardware and software application support to Partnership Health Center (PHC) computer end users for the Health Information Technology (HIT) Department. Performs technical operating system support on the local area network. These additional documents must be attached to your online application which may require scanning: College transcripts (unofficial accepted) or certification from a recognized computer maintenance training program, letter of interest and resume. Complete job description available upon request to the Department of Human Resources. Minimum Qualifications Requires an Associate's degree in computer technology or a certification from a recognized computer maintenance training program. Requires one year of experience providing technical support in a network and application environment. An equivalent combination of education and experience may be considered. Special Requirements Requires immunizations or proof of immunity to certain infectious diseases and a TB test. Representative Examples of Work Provides support to internal computer end users by responding to telephone, email, trouble ticket and other requests for software and technical support in accordance with established help desk policies and procedures. Troubleshoots problems with computer systems, including hardware and software. Identifies solutions to work around issues that are under investigation or pending resolution. Researches issues, identifies solutions, and resolves end user's problems; or refers problems requiring more in-depth knowledge, or serious network/infrastructure problems to appropriate HIT staff. Documents, tracks, and monitors problems to ensure a timely resolution. Records call resolutions in the trouble ticket database. Prepares reports and correspondence as needed. Configures, installs, and updates desktops, laptops, peripherals, networks, and related software. Communicates with end users to ensure expectations are managed in relation to the HIT Department's ability to respond and resolve problems. Physical/Environmental Demands Work is commonly performed in an office setting. Requires light physical activity with occasional stooping, bending, climbing ladders and moderate lifting 21-50lbs. May require periodic on-call and weekend duty and may require carrying a cell phone. Additional Required Information Supplemental information may be required with your application for this position. Check the TO APPLY section of this job posting to see what documents may be required. All required documents must be attached before you submit this application. THIS MAY REQUIRE THAT YOU SCAN THOSE DOCUMENTS SO THEY CAN BE ATTACHED HERE.
