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  • Student Worker - Customer Care Center

    College Station, Texas United States Texas A&M Engineering Extension Service Part Time Apr 22, 2025
    TEEX Texas A&M Engineering Extension Service Employer:

    Texas A&M Engineering Extension Service

    It comes down to saving lives. From providing emergency responders to disasters across the state and nation to developing training and practical workforce solutions, TEEX makes a difference worldwide. More than 174,000 people representing every U.S. state and 109 countries are served annually through on-site and online resources for specialties from homeland security to economic development and workforce training. Home to some of the world’s top training facilities, the emergency preparedness campus in Bryan/College Station includes the Brayton Fire Training Field, Disaster City® and the Emergency Operations Training Center. Customized TEEX training programs develop practical solutions for each client’s need through hands-on instructional facilities for public utilities, law enforcement and unexploded ordinance training at the home campus or at customer-specified locations worldwide. Texas A&M Task Force 1 and Texas Task Force 2, the state’s elite urban search and rescue teams, are sponsored by TEEX. Throughout its existence, TX-TF1 has served the state of Texas and the nation by participating in over 100 deployments, completing search and rescue missions with highly trained and qualified personnel. As part of the National Domestic Preparedness Consortium and home to the National Emergency Response and Recovery Training Center, TEEX has been leading homeland security training since 1998. The major TEEX programs include fire and rescue, infrastructure and safety, law enforcement, economic and workforce development, and homeland security. As a member of The Texas A&M University System, TEEX is unique in its ability to access a broad range of emerging research and technical expertise. Beginning with course design and development all the way through hands-on instruction and national certification testing, TEEX delivers comprehensive training through both classroom and hands-on instruction and as online courses. Hosting services for online courses, technical assistance and technology validation, and bilingual training and translation services also are available. By placing safety and well-being above all and by focusing on prevention and response, TEEX has become a comprehensive training provider through more than 80 years of extension training. Working with other agencies and encouraging involvement has led to better fire safety and emergency response, cleaner drinking water, better roads and infrastructure, improved homeland security, safer workplaces, heightened public safety and security, new therapeutics manufacturing and the evolution of cybersecurity. Through innovative programs and adaptive outreach, TEEX services are created to train the people who expand the security, occupational and economic development of Texas and beyond.​​​

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    Job Description

    Job Title
    Student Worker - Customer Care Center

    Agency
    Texas A&M Engineering Extension Service

    Department
    Infrastructure Training and Safety Institute

    Proposed Minimum Salary
    Commensurate

    Job Location
    College Station, Texas

    Job Type
    Student Worker

    Job Description

    Student Worker - Customer Care Center

    $14.00/hour

    2 Positions to be Filled

    Location: College Station, Texas - RELLIS Campus

    The Student Worker will be responsible for extensive data entry to enroll participants in TEEX training classes via the student management system, answer multi-line 800 call system telephones, respond to customer inquiries, initiate and complete class data entry and maintain class records folders for the Infrastructure Training and Safety Institute (ITSI).

    Required Qualifications:
    • High school diploma or GED, and current enrollment in a degree granting program at an accredited college or university.


    Required Licenses/Certifications:
    • Must have a valid motor vehicle operator’s license or ability to obtain within 30 days of employment.


    Preferred Qualifications:
    • Previous work experience in a customer service-related position.


    Physical Requirements:
    • Must be able to lift and move up to 20 lbs.


    Knowledge, Skills, and Abilities:
    • Working knowledge of Microsoft Office Suite, standard office equipment and personal computer.
    • Be able to use multi-line phone system.
    • Good keyboarding, communication and customer service skills.
    • TEEX SMS/TIGRS system knowledge.


    Equipment:
    • Standard office equipment : computer, keyboard, multifunctional printer, telephone and fax machine.


    Notifications:
    • This position is security sensitive.
    • This position requires compliance with state and federal laws/codes and Texas A&M University System/TEEX regulations and procedures.
    • All tasks and job responsibilities must be performed safely without injury to self or others in compliance with System and Agency safety requirements.
    • This position may require work beyond normal office hours and/or work on weekends.
    • Ability to travel independently to other and/or remote locations by driving a personal or TEEX vehicle.
    • This is a wage position established to accommodate a temporary organizational need. As such, TEEX does not guarantee any set number of hours or length of employment in this role.


    Essential Duties, Tasks, and Percentages:

    Customer Service Support - 100%
    • Responds to customer inquiries and answer phones in a friendly and professional manner. Process
    • Registers customers into SMS and all related paperwork for ITSI training classes.
    • Processes and completes all class records within the TEEX required 14 business day time line.
    • Assists with maintaining all ITSI class record folders.


    Other Duties:
    • Completes other duties as assigned.


    All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

    Equal Opportunity/Veterans/Disability Employer.
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