LOS ANGELES COUNTY
Los Angeles, California, United States
FIRST DAY OF FILING August 18, 2015 EXAM NUMBER R11383 FILING TYPE Open Continuous TYPE OF RECRUITMENT Interdepartmental Promotional Opportunity JOB OPPORTUNITY INFORMATION Restricted to permanent employees of the County of Los Angeles who have successfully completed their initial probationary period. Only current enrollees in the Veteran Intern, Office and Clerical Support on-the-job training programs in the service of the County of Los Angeles approved by the Director of Personnel may compete in this examination for permanent appointment to the Intermediate Clerk position in accordance with Civil Service Rule 6.02(3). Applicants must have completed a minimum of six (6) months or more as a Veteran Intern, Office and Clerical Support in the County of Los Angeles. No withhold is allowed in this examination. REBULLETIN INFORMATION This announcement is a rebulletin to reopen the filing period and update Application and Filing Information. Persons who have already applied within the last 12 months need not reapply, but may submit additional information by the last day of filing. The information must include your name, the correct examination title and number. CLASSIFICATION STANDARDS Positions allocable to this classtypically report to aclerical supervisoror higher andperform specialized clerical duties requiring a working knowledge of specialized subject matter and the specialized clerical functions involved. Performance of assigned duties requiresinitiative and independent judgment within procedural and policy limits. Essential Job Functions Processesdocuments according to established procedures; examples includereports, charts, tables and lists, bills, receipts, statements, case files,permits, licenses, and notices. Reviews documents for completeness, accuracy, and compliance with legal and other requirements. Answers questions and providesinformation to the public concerning regulations, procedures, forms, applications, and permit requests . Maintains records requiring specialized knowledge and judgment in the selection, compilation or computation of data; examples includecost records and distribution and control ledgers which can be posted without extensive knowledge of bookkeeping. Compares or segregates documents where specialized knowledge of the function and more than a routine check for completeness and accuracy is involved. Utilizes office machines such ascomputers or terminals, copiers, scanners, or calculators incidental to the performanceof other duties. Searches records and files for data where judgment and discrimination are required in selecting or abstracting material. Indexes and cross-references records and files. Sorts, arranges and files documents; retrieves and issues filed materials. Calculates amounts due and collects fees. Requests, receives, stores, inventories, and issues office supplies, and maintains related records. Receives, sorts and distributes mail. Serves as a receptionist or counter clerk, as needed. Requirements SELECTION REQUIREMENTS Six months of office clerical experience in an on-the-job training program as a Veteran Intern, Office and Clerical Support* approved by the Director of Personnel in the County of Los Angeles. LICENSE A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS 2 - Light. Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Consideration walking may be involved. SPECIAL REQUIREMENT INFORMATION * To qualify, applicants must hold the payroll title of Veteran Intern, Office and Clerical Support, in the service of the County of Los Angeles. No out-of-class experience will be accepted. Additional Information EXAMINATION CONTENT This examination will consist of a written test weighted 100% that contains both computerized and paper-and-pencil components covering: Written Expression Reading Comprehension Data Analysis and Decision-Making Office Practices and Procedures Customer Service Achievement and Orientation Dependability Customer Service Potential Customer Focus Conscientiousness, and Retention Applicants must meet the Selection Requirements and receive a passing score of 70% or higher in order to be placed on the Eligible Register. TRANSFER OF SCORES Candidates who have taken identical written test part(s) for other exams within the last 12 months will have their written test scores for the identical test part(s) automatically transferred to this examination. This examination contains test parts that may be used in the future for new examinations. Your scores will be transferred to the new examination and you may not be allowed to re-take any identical test parts for at least a year. Applicants may receive written test notice via email and are responsible for providing a valid email address. Please add jcheung@hr.lacounty.gov to your address book to ensure the emails reach your Inbox. WRITTEN TESTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19. TEST PREPARATION Test preparation resources are available to help applicants prepare for written employment tests: An interactive Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at: http://hr.lacounty.gov . and click on "Job Info Center." In the Section "Some Helpful Links," click on " Employment Test Preparation ." You can also access practice tests for the computerized portion of the test by going to the following website: http://www.shldirect.com/practice.tests.html . While these study guides will help in preparing for the test, we advise you to review ALL related materials that you deem necessary. ELIGIBILITY INFORMATION The names of candidates receiving a passing grade in the examination will be placed on the eligible register in the order of their score group for a period of twelve (12) months following the date of promulgation. Applications will be processed on an as-received basis and promulgated to the eligible register accordingly. No person may compete for this examination more than once every twelve (12) months. VACANCY INFORMATION The resulting eligible register for this examination will be used to fill vacancies at various departments throughout the County of Los Angeles as they occur. APPLICATION AND FILING INFORMATION Applications must be filed online only. Applications submitted by U.S. Mail, Fax, or in person will not be accepted. Apply online by clicking on the "Apply" tab for this posting. You can also track the status of your application using this web site. All information is subject to verification. We may reject your application at any time during the examination and hiring process, including after appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the Selection Requirements. Provide any relevant education, training, and experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, description of work performed, and salary earned. If your application is incomplete, it will be rejected. SOCIAL SECURITY NUMBER: All applications must enter a valid social security number at the time of filing. Entering anything other than a valid social security number (i.e. 000-00-0000, 111-11-1111, etc.) will result in an automatic rejection of your application. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record. Available Shift: Any California Relay Services Phone: (800) 735-2922 ADA Coordinator Email: adarequests@hr.lacounty.gov Teletype Phone: (800) 899-4099 Alternate Teletype Phone: (800) 897-0077 Department Contact Name: James Cheung Department Contact Phone: (213) 738 - 2361 Department Contact Email: jcheung@hr.lacounty.gov Closing Date/Time: Continuous
FIRST DAY OF FILING August 18, 2015 EXAM NUMBER R11383 FILING TYPE Open Continuous TYPE OF RECRUITMENT Interdepartmental Promotional Opportunity JOB OPPORTUNITY INFORMATION Restricted to permanent employees of the County of Los Angeles who have successfully completed their initial probationary period. Only current enrollees in the Veteran Intern, Office and Clerical Support on-the-job training programs in the service of the County of Los Angeles approved by the Director of Personnel may compete in this examination for permanent appointment to the Intermediate Clerk position in accordance with Civil Service Rule 6.02(3). Applicants must have completed a minimum of six (6) months or more as a Veteran Intern, Office and Clerical Support in the County of Los Angeles. No withhold is allowed in this examination. REBULLETIN INFORMATION This announcement is a rebulletin to reopen the filing period and update Application and Filing Information. Persons who have already applied within the last 12 months need not reapply, but may submit additional information by the last day of filing. The information must include your name, the correct examination title and number. CLASSIFICATION STANDARDS Positions allocable to this classtypically report to aclerical supervisoror higher andperform specialized clerical duties requiring a working knowledge of specialized subject matter and the specialized clerical functions involved. Performance of assigned duties requiresinitiative and independent judgment within procedural and policy limits. Essential Job Functions Processesdocuments according to established procedures; examples includereports, charts, tables and lists, bills, receipts, statements, case files,permits, licenses, and notices. Reviews documents for completeness, accuracy, and compliance with legal and other requirements. Answers questions and providesinformation to the public concerning regulations, procedures, forms, applications, and permit requests . Maintains records requiring specialized knowledge and judgment in the selection, compilation or computation of data; examples includecost records and distribution and control ledgers which can be posted without extensive knowledge of bookkeeping. Compares or segregates documents where specialized knowledge of the function and more than a routine check for completeness and accuracy is involved. Utilizes office machines such ascomputers or terminals, copiers, scanners, or calculators incidental to the performanceof other duties. Searches records and files for data where judgment and discrimination are required in selecting or abstracting material. Indexes and cross-references records and files. Sorts, arranges and files documents; retrieves and issues filed materials. Calculates amounts due and collects fees. Requests, receives, stores, inventories, and issues office supplies, and maintains related records. Receives, sorts and distributes mail. Serves as a receptionist or counter clerk, as needed. Requirements SELECTION REQUIREMENTS Six months of office clerical experience in an on-the-job training program as a Veteran Intern, Office and Clerical Support* approved by the Director of Personnel in the County of Los Angeles. LICENSE A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS 2 - Light. Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Consideration walking may be involved. SPECIAL REQUIREMENT INFORMATION * To qualify, applicants must hold the payroll title of Veteran Intern, Office and Clerical Support, in the service of the County of Los Angeles. No out-of-class experience will be accepted. Additional Information EXAMINATION CONTENT This examination will consist of a written test weighted 100% that contains both computerized and paper-and-pencil components covering: Written Expression Reading Comprehension Data Analysis and Decision-Making Office Practices and Procedures Customer Service Achievement and Orientation Dependability Customer Service Potential Customer Focus Conscientiousness, and Retention Applicants must meet the Selection Requirements and receive a passing score of 70% or higher in order to be placed on the Eligible Register. TRANSFER OF SCORES Candidates who have taken identical written test part(s) for other exams within the last 12 months will have their written test scores for the identical test part(s) automatically transferred to this examination. This examination contains test parts that may be used in the future for new examinations. Your scores will be transferred to the new examination and you may not be allowed to re-take any identical test parts for at least a year. Applicants may receive written test notice via email and are responsible for providing a valid email address. Please add jcheung@hr.lacounty.gov to your address book to ensure the emails reach your Inbox. WRITTEN TESTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19. TEST PREPARATION Test preparation resources are available to help applicants prepare for written employment tests: An interactive Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at: http://hr.lacounty.gov . and click on "Job Info Center." In the Section "Some Helpful Links," click on " Employment Test Preparation ." You can also access practice tests for the computerized portion of the test by going to the following website: http://www.shldirect.com/practice.tests.html . While these study guides will help in preparing for the test, we advise you to review ALL related materials that you deem necessary. ELIGIBILITY INFORMATION The names of candidates receiving a passing grade in the examination will be placed on the eligible register in the order of their score group for a period of twelve (12) months following the date of promulgation. Applications will be processed on an as-received basis and promulgated to the eligible register accordingly. No person may compete for this examination more than once every twelve (12) months. VACANCY INFORMATION The resulting eligible register for this examination will be used to fill vacancies at various departments throughout the County of Los Angeles as they occur. APPLICATION AND FILING INFORMATION Applications must be filed online only. Applications submitted by U.S. Mail, Fax, or in person will not be accepted. Apply online by clicking on the "Apply" tab for this posting. You can also track the status of your application using this web site. All information is subject to verification. We may reject your application at any time during the examination and hiring process, including after appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the Selection Requirements. Provide any relevant education, training, and experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, description of work performed, and salary earned. If your application is incomplete, it will be rejected. SOCIAL SECURITY NUMBER: All applications must enter a valid social security number at the time of filing. Entering anything other than a valid social security number (i.e. 000-00-0000, 111-11-1111, etc.) will result in an automatic rejection of your application. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record. Available Shift: Any California Relay Services Phone: (800) 735-2922 ADA Coordinator Email: adarequests@hr.lacounty.gov Teletype Phone: (800) 899-4099 Alternate Teletype Phone: (800) 897-0077 Department Contact Name: James Cheung Department Contact Phone: (213) 738 - 2361 Department Contact Email: jcheung@hr.lacounty.gov Closing Date/Time: Continuous
SANTA CLARA COUNTY, CA
San Jose, California, United States
Under close supervision, assists veterans and their dependents to obtain the rights and benefits provided by Federal, State and local legislation. Candidates who meet the employment standards will be invited to take the Written Examination scheduled for Thursday, April 25, 2019 at 6:00 p.m. Typical Tasks Interviews and advises Veterans or Veterans' dependents or widows of the rights and benefits legally conferred by Federal, State or County agencies regarding compensation, rehabilitation, insurance, pensions, education, medical care, and other pertinent rights and benefits; Advises clients of the provisions of the applicable federal, state and local laws and regulations and researches, reviews and explains legislative actions and regulatory changes; Provides direct support to homeless Veterans, networks and coordinates homeless Veteran assistance with Federal, State, and County agencies; Prepares correspondence and corresponds with the Federal Veterans' Administration, local and State government agencies and with Veterans and/or their representatives with regard to claims, benefits or aids other related Veteran programs; Assists Veterans and their dependents in obtaining local, State and Federal benefits, establishing rights related to filing claims for benefits; Establishes eligibility criteria and develops claims related to Veteran benefits such as, pensions, compensation, insurance, rehabilitation, education, hospitalization, medical care, and burial and in presenting evidence to prove Veterans' disabilities before the US Department of Veterans Affairs; Secures documentary evidence such as military, medical, birth, marriage and divorce records, affidavits, discharges, birth certificates, death certificates, certificates of naturalization, medical reports and other types of evidence in support of applications and/or claims for Veterans and eligible clients; Prepares and submits appeals, when justified, in cases where a claim is denied; Reviews claims and awards of benefits; Provide guidance and information about military programs with regard to their co-relation to VA benefits and programs, such as Survivor Benefit Plan, Retirement Pay, Reserve Component service and retirements, and deployment related matters (orders, pay and entitlements and related matters); Conducts administrative case management, records all customer interactions and claims activities by preparing case file notes and by conducting electronic records management; Makes field call visits to home, hospitals and other agencies, as needed; Participates and assists in public outreach events, conducts Veteran Services Briefings, and provides information about Veteran Services through a variety of outreach events; Attends training; Acts as liaison with local, State, and Federal agencies on behalf of veterans and their dependents; Prepares descriptive and statistical reports; Assists with answering phones and greeting the public as needed to cover absences; May be assigned as a Disaster Service Worker, as required; Performs related duties as required. Employment Standards Sufficient education and experience to effectively perform the above typical tasks and possession of the knowledge and abilities listed below. Training and Experience Note: Training and experience equivalent to graduation from high school; AND Two (2) years of experience working as a military benefits counselor, military program manager, veterans' administrator, or have a general military background. Substitution: Completion of 30 semester units (45 quarter units) from an accredited college may be substituted for one (1) year of the required experience. Veterans and veteran members of the National Association of County Veterans Service Officers (NACVSO) are preferred. Applicants claiming veteran's preference, at time of application, must present copy of DD 214, which demonstrates an honorable discharge. Certification: Obtain a United States Department of Veterans Affairs accreditation via California Department of Veterans Affairs (CDVA) exam pursuant to Title 38, Code of Federal Regulations (CFR), 14.629, within the first twelve (12) months of employment and maintain while holding the position or vacate the position. Obtain a United States Department of Veterans Affairs automated systems access (requires a successful federal background investigation, successful national agency check and sponsorship by the California Department of Veterans Affairs) within the first eighteen (18) months of employment and maintain while holding the position or vacate the position. Special Requirements: Possession of a valid California Driver's License prior to appointment and ability to qualify for and maintain a County Driver's Authorization. Successfully pass the Live Scan background check prior to appointment. Ability and willingness to work irregular hours, such as evenings and weekends at outreach events. Knowledge of: Federal, State and local legislation and regulations relating to Veterans; The organization and procedures of the Veterans' Administration and the State Department of Veterans' Affairs; Basic medical terminology and medical conditions related to VA Benefits and military service; Basic understanding of Post-Traumatic Stress Disorder and other mental health disorders and how to interact and provide assistance to individuals with these disabilities; Community resources available to Veterans; The principle sources of information important in completing Veterans' claims; General understanding of the military service branches, military programs and protocol, military service requirements for both active duty and reserve components, and basic knowledge of military records, awards, and discharge documents; Interviewing techniques; Standard office procedures and practices; Computer applications such as word processing, spreadsheet and/or database. Ability to: Interpret laws, rules and regulations, and advise clients accordingly; Learn and understand types of benefits available to Veterans, as well as Federal, State and local rules and regulations applicable to Veterans' rights and benefit programs; Clearly and understandably communicate to Veterans and/or their widows and dependents the factors which determine eligibility for benefits and programs; Work in a high stress environment, potentially with homeless and incarcerated Veterans; Conduct independent research about military service, benefit eligibility, medical conditions, causes of death and their relation to Veteran benefits; Learn claims and appeals practices and procedures; Interview effectively; Multi-task on different projects simultaneously; Communicate effectively, both orally and in writing; Work in a team environment; Establish and maintain effective working relationships with those contacted in the course of work. Closing Date/Time: 3/25/2019 11:59 PM Pacific
Under close supervision, assists veterans and their dependents to obtain the rights and benefits provided by Federal, State and local legislation. Candidates who meet the employment standards will be invited to take the Written Examination scheduled for Thursday, April 25, 2019 at 6:00 p.m. Typical Tasks Interviews and advises Veterans or Veterans' dependents or widows of the rights and benefits legally conferred by Federal, State or County agencies regarding compensation, rehabilitation, insurance, pensions, education, medical care, and other pertinent rights and benefits; Advises clients of the provisions of the applicable federal, state and local laws and regulations and researches, reviews and explains legislative actions and regulatory changes; Provides direct support to homeless Veterans, networks and coordinates homeless Veteran assistance with Federal, State, and County agencies; Prepares correspondence and corresponds with the Federal Veterans' Administration, local and State government agencies and with Veterans and/or their representatives with regard to claims, benefits or aids other related Veteran programs; Assists Veterans and their dependents in obtaining local, State and Federal benefits, establishing rights related to filing claims for benefits; Establishes eligibility criteria and develops claims related to Veteran benefits such as, pensions, compensation, insurance, rehabilitation, education, hospitalization, medical care, and burial and in presenting evidence to prove Veterans' disabilities before the US Department of Veterans Affairs; Secures documentary evidence such as military, medical, birth, marriage and divorce records, affidavits, discharges, birth certificates, death certificates, certificates of naturalization, medical reports and other types of evidence in support of applications and/or claims for Veterans and eligible clients; Prepares and submits appeals, when justified, in cases where a claim is denied; Reviews claims and awards of benefits; Provide guidance and information about military programs with regard to their co-relation to VA benefits and programs, such as Survivor Benefit Plan, Retirement Pay, Reserve Component service and retirements, and deployment related matters (orders, pay and entitlements and related matters); Conducts administrative case management, records all customer interactions and claims activities by preparing case file notes and by conducting electronic records management; Makes field call visits to home, hospitals and other agencies, as needed; Participates and assists in public outreach events, conducts Veteran Services Briefings, and provides information about Veteran Services through a variety of outreach events; Attends training; Acts as liaison with local, State, and Federal agencies on behalf of veterans and their dependents; Prepares descriptive and statistical reports; Assists with answering phones and greeting the public as needed to cover absences; May be assigned as a Disaster Service Worker, as required; Performs related duties as required. Employment Standards Sufficient education and experience to effectively perform the above typical tasks and possession of the knowledge and abilities listed below. Training and Experience Note: Training and experience equivalent to graduation from high school; AND Two (2) years of experience working as a military benefits counselor, military program manager, veterans' administrator, or have a general military background. Substitution: Completion of 30 semester units (45 quarter units) from an accredited college may be substituted for one (1) year of the required experience. Veterans and veteran members of the National Association of County Veterans Service Officers (NACVSO) are preferred. Applicants claiming veteran's preference, at time of application, must present copy of DD 214, which demonstrates an honorable discharge. Certification: Obtain a United States Department of Veterans Affairs accreditation via California Department of Veterans Affairs (CDVA) exam pursuant to Title 38, Code of Federal Regulations (CFR), 14.629, within the first twelve (12) months of employment and maintain while holding the position or vacate the position. Obtain a United States Department of Veterans Affairs automated systems access (requires a successful federal background investigation, successful national agency check and sponsorship by the California Department of Veterans Affairs) within the first eighteen (18) months of employment and maintain while holding the position or vacate the position. Special Requirements: Possession of a valid California Driver's License prior to appointment and ability to qualify for and maintain a County Driver's Authorization. Successfully pass the Live Scan background check prior to appointment. Ability and willingness to work irregular hours, such as evenings and weekends at outreach events. Knowledge of: Federal, State and local legislation and regulations relating to Veterans; The organization and procedures of the Veterans' Administration and the State Department of Veterans' Affairs; Basic medical terminology and medical conditions related to VA Benefits and military service; Basic understanding of Post-Traumatic Stress Disorder and other mental health disorders and how to interact and provide assistance to individuals with these disabilities; Community resources available to Veterans; The principle sources of information important in completing Veterans' claims; General understanding of the military service branches, military programs and protocol, military service requirements for both active duty and reserve components, and basic knowledge of military records, awards, and discharge documents; Interviewing techniques; Standard office procedures and practices; Computer applications such as word processing, spreadsheet and/or database. Ability to: Interpret laws, rules and regulations, and advise clients accordingly; Learn and understand types of benefits available to Veterans, as well as Federal, State and local rules and regulations applicable to Veterans' rights and benefit programs; Clearly and understandably communicate to Veterans and/or their widows and dependents the factors which determine eligibility for benefits and programs; Work in a high stress environment, potentially with homeless and incarcerated Veterans; Conduct independent research about military service, benefit eligibility, medical conditions, causes of death and their relation to Veteran benefits; Learn claims and appeals practices and procedures; Interview effectively; Multi-task on different projects simultaneously; Communicate effectively, both orally and in writing; Work in a team environment; Establish and maintain effective working relationships with those contacted in the course of work. Closing Date/Time: 3/25/2019 11:59 PM Pacific
