Contra Costa County, CA
Martinez, California, United States
The Position Why join the Contra Costa Veterans Service Office? Veterans' benefits programs are important to millions of Americans. Approximately one-third of the U.S. population are potentially eligible for federal veterans' benefits. Veterans are THE reason this department exists, our common purpose, and we direct our efforts toward meeting their needs. The Contra Costa County Veterans Service Office was created to help local veterans and their families obtain veterans' benefits from federal, state, and local agencies. Since the department's inception, the Board of Supervisors has continued to recognize the need for professional veterans' advocates to provide claims assistance to the 72,000 veterans and their families who reside in this county. Because of this, we maintain the willingness to change and are flexible in our attitudes. County Veterans Service Offices play an important role in a national veteran's advocacy network. We work in concert with state employees, Veterans service organizations, and U.S. Department of Veterans Affairs (VA) staff to secure clients' benefits. We are often the initial contact for veterans in the community. Therefore, it is important to us that our first contact with a Veteran be a positive experience. We believe that respect, integrity, trust, and fairness are the hallmarks of all our interactions and we value a culture where everyone is involved, accountable, respected and appreciated. This recruitment will be used to fill one (1) vacancy. We are looking for someone who is: Passionate about helping Veterans Thorough and responsive in their work Able to learn laws, policies and procedures quickly What you will typically be responsible for: Effectively leading interviews with Veterans to understand which benefits they are eligible to apply for Assisting Veterans in applying for Federal and State benefits Managing multiple claims and appeals for Veterans regarding a variety of programs Thoroughly documenting case notes and providing status updates to your clients Networking with Federal, State and local agencies on behalf of your clients A few reasons you might love this job: You will make a positive impact on the lives of Veterans and their families by helping them get the services they need You will work with others who are passionate about helping Veterans You will be working in an environment that values respect, integrity, trust, and fairness A few challenges you might face in this job: You will encounter Veterans who have had traumatic experiences You typically have lots of interaction with others - if you like to work alone, this could be difficult We have high standards for performance and quality of work Competencies Required: Legal & Regulatory Navigation - understanding, interpreting and ensuring compliance with laws that impact Veterans eligibility for services Establishing Credibility - doing what you commit to do to assist Veterans and respecting their confidentiality of information and/or concerns they share with you Professional Integrity & Ethics - displaying honesty, adherence to principles and personal accountability in building trust with your clients Oral Communication - engaging effectively in dialogue with others and asks the appropriate questions to discern which services a Veteran may be eligible for Customer Focus - attending to the needs and expectations of Veterans that come into the office Handling Stress - maintaining focus and emotional stability in interpersonal situations which may be difficult or challenging Attention to Detail - shows a high level of care and thoroughness in case management and claims processing To read the complete job description, please visit the website, www.cccounty.us/hr Minimum Qualifications License Required: Candidates must possess and maintain throughout the duration of employment a valid California motor vehicle operator's license. Out of state valid motor vehicle operator's license will be accepted during the application process. Education: Possession of a bachelor's degree from an accredited college or university with a major in counseling, psychology, sociology, business administration, public administration or a closely related field. Experience: Two (2) years of full-time professional experience providing one-on-one eligibility and counseling services to clients of state and federal programs including claim preparation and appeal assistance. Qualifying experience must include research and analysis of pertinent laws, regulations and programs. Substitution for Education: Additional professional experience providing veterans benefits counseling may be substituted for the required education on a year for year basis up to a maximum of two (2) years. Substitution for Experience: Active Duty experience as a commissioned officer or a non-commissioned officer in the U.S. Armed Forces may be substituted for the required experience on a year-for-year basis up to a maximum of two (2) years. Qualifying experience must have included research and analysis of pertinent laws, regulations and programs. Special Requirement : As a condition of employment and within the probationary period, the incumbent shall obtain United States Department of Veterans Affairs (USDVA) accreditation through the California Department of Veterans Affairs (CDVA) pursuant to Title 38, Code of Federal Regulations (CFR), 14.629. Selection Process Application Filing: All applicants must apply on-line at www.cccounty.us/hr and submit the information as indicated on the job announcement by the final filing date. Application Evaluation: Applications will be evaluated to ensure candidates meet the minimum qualifications. Oral Interview: Online, on-demand interviews will be conducted to assess the following competencies: Legal & Regulatory Navigation , Establishing Credibility, Professional Integrity & Ethics, Oral Communication, and Customer Focus. This will be a one-way interview in which you will read questions on the screen and record your responses. You will need access to a computer, tablet or smartphone with a camera and microphone. (Weight: 100%) Final Hiring Interview: Week of September 14th TENTATIVE EXAM DATES: Oral Interview: August 26 - 30 Final Hiring Interview: Week of September 14 The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices. CONVICTION HISTORY After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment. DISASTER SERVICE WORKER All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identify, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.
The Position Why join the Contra Costa Veterans Service Office? Veterans' benefits programs are important to millions of Americans. Approximately one-third of the U.S. population are potentially eligible for federal veterans' benefits. Veterans are THE reason this department exists, our common purpose, and we direct our efforts toward meeting their needs. The Contra Costa County Veterans Service Office was created to help local veterans and their families obtain veterans' benefits from federal, state, and local agencies. Since the department's inception, the Board of Supervisors has continued to recognize the need for professional veterans' advocates to provide claims assistance to the 72,000 veterans and their families who reside in this county. Because of this, we maintain the willingness to change and are flexible in our attitudes. County Veterans Service Offices play an important role in a national veteran's advocacy network. We work in concert with state employees, Veterans service organizations, and U.S. Department of Veterans Affairs (VA) staff to secure clients' benefits. We are often the initial contact for veterans in the community. Therefore, it is important to us that our first contact with a Veteran be a positive experience. We believe that respect, integrity, trust, and fairness are the hallmarks of all our interactions and we value a culture where everyone is involved, accountable, respected and appreciated. This recruitment will be used to fill one (1) vacancy. We are looking for someone who is: Passionate about helping Veterans Thorough and responsive in their work Able to learn laws, policies and procedures quickly What you will typically be responsible for: Effectively leading interviews with Veterans to understand which benefits they are eligible to apply for Assisting Veterans in applying for Federal and State benefits Managing multiple claims and appeals for Veterans regarding a variety of programs Thoroughly documenting case notes and providing status updates to your clients Networking with Federal, State and local agencies on behalf of your clients A few reasons you might love this job: You will make a positive impact on the lives of Veterans and their families by helping them get the services they need You will work with others who are passionate about helping Veterans You will be working in an environment that values respect, integrity, trust, and fairness A few challenges you might face in this job: You will encounter Veterans who have had traumatic experiences You typically have lots of interaction with others - if you like to work alone, this could be difficult We have high standards for performance and quality of work Competencies Required: Legal & Regulatory Navigation - understanding, interpreting and ensuring compliance with laws that impact Veterans eligibility for services Establishing Credibility - doing what you commit to do to assist Veterans and respecting their confidentiality of information and/or concerns they share with you Professional Integrity & Ethics - displaying honesty, adherence to principles and personal accountability in building trust with your clients Oral Communication - engaging effectively in dialogue with others and asks the appropriate questions to discern which services a Veteran may be eligible for Customer Focus - attending to the needs and expectations of Veterans that come into the office Handling Stress - maintaining focus and emotional stability in interpersonal situations which may be difficult or challenging Attention to Detail - shows a high level of care and thoroughness in case management and claims processing To read the complete job description, please visit the website, www.cccounty.us/hr Minimum Qualifications License Required: Candidates must possess and maintain throughout the duration of employment a valid California motor vehicle operator's license. Out of state valid motor vehicle operator's license will be accepted during the application process. Education: Possession of a bachelor's degree from an accredited college or university with a major in counseling, psychology, sociology, business administration, public administration or a closely related field. Experience: Two (2) years of full-time professional experience providing one-on-one eligibility and counseling services to clients of state and federal programs including claim preparation and appeal assistance. Qualifying experience must include research and analysis of pertinent laws, regulations and programs. Substitution for Education: Additional professional experience providing veterans benefits counseling may be substituted for the required education on a year for year basis up to a maximum of two (2) years. Substitution for Experience: Active Duty experience as a commissioned officer or a non-commissioned officer in the U.S. Armed Forces may be substituted for the required experience on a year-for-year basis up to a maximum of two (2) years. Qualifying experience must have included research and analysis of pertinent laws, regulations and programs. Special Requirement : As a condition of employment and within the probationary period, the incumbent shall obtain United States Department of Veterans Affairs (USDVA) accreditation through the California Department of Veterans Affairs (CDVA) pursuant to Title 38, Code of Federal Regulations (CFR), 14.629. Selection Process Application Filing: All applicants must apply on-line at www.cccounty.us/hr and submit the information as indicated on the job announcement by the final filing date. Application Evaluation: Applications will be evaluated to ensure candidates meet the minimum qualifications. Oral Interview: Online, on-demand interviews will be conducted to assess the following competencies: Legal & Regulatory Navigation , Establishing Credibility, Professional Integrity & Ethics, Oral Communication, and Customer Focus. This will be a one-way interview in which you will read questions on the screen and record your responses. You will need access to a computer, tablet or smartphone with a camera and microphone. (Weight: 100%) Final Hiring Interview: Week of September 14th TENTATIVE EXAM DATES: Oral Interview: August 26 - 30 Final Hiring Interview: Week of September 14 The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices. CONVICTION HISTORY After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment. DISASTER SERVICE WORKER All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identify, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.
County of El Dorado
330 Fair Lane, Placerville, California 95667, USA
Description HEALTH AND HUMAN SERVICES AGENCY The County of El Dorado Health and Human Services Agency is committed to transforming lives and improving futures for the citizens of El Dorado County. Our programs and services include Behavioral Health, Public Health, Community and Social Services. We have over 600 employees dedicated to enhancing and enriching the lives of their fellow community members. COMMUNITY SERVICES DIVISION The Community Services Division strives to improve the quality of life for residents and help people meet basic needs to ultimately become self-sufficient. The Community Services Division is responsible for the following programs: Public Housing Authority, Home Energy Assistanceand Weatherization Programs, Animal Services, Veteran Service Office,Older Adult Services, and Homeless programs. THE OPPORTUNITY Join the Veteran Affairs team who are committed to assisting veterans, their dependents, and survivors in obtaining entitlements from federal, state, and local agencies administering veterans programs. The Veterans Service Officer will be responsible for planning, organizing, coordinating, and reviewing the work of staff performing routine to complex veteran's service activities. The Veterans Service Officer will assist with short-and long-term planning, and overseeing the day-to-day activities of the Veteran's Service Office. The Veterans Service Officer will also coordinateactivities and other departments and outside agencies, and provide expert professional assistance to their superior on veterans' service matters. The selected candidate will have the opportunity to: Plan, organize, manage, and implementgoals, objectives, and work standards for the different programs for Veteran's. Assistin managing and participating in the development and administration of the department's annual budget; directthe forecast of additional funds needed for staffing, equipment, materials, and supplies; directthe monitoring of and approves expenditures; directand implementadjustments as necessary. Select, train, motivate, and directdepartment personnel; evaluateand reviewwork for acceptability and conformance with department standards, including program and project priorities and performance evaluations; workwith employees on performance issues; implementdiscipline and termination procedures; respondto staff questions and concerns. Formulate and recommend policy to executive management and the Board of Supervisors and implement them after adoption. Direct all veterans' services functions and services for the County. For a full description of duties and responsibilities please review the job description here . MINIMUM QUALIFICATIONS Human Resources will assess your application to determine if you are minimally qualified using the following minimum qualifications: Any combination of the required experience, education, and training that would provide the essential knowledge, skills, and abilities is qualifying. Equivalent to a bachelor's degree from an accredited four-year college or university with major course work in business or public administration, behavioral sciences, or a related field. AND Four (4) years of experience in supervising veterans service activities at a level equivalent to the County's class of Senior Veterans Service Representative. The Veteran Services Officer must be a veteran of a branch of the United States Armed Forces, as defined in applicable sections of the State Military and Veteran's code. Additional Requirements: Possession of, or ability to obtain, a valid California Driver's License by time of appointment and a satisfactory driving record. Possession of, or ability to obtain, certification from the State of California Department of Veterans Affairs to present claims to the United States Department of Veterans Affairs in accordance with Section 970 of California Military and Veterans Code. Click here to view the minimum qualifications for Veterans Service Officer as well as the physical, environmental, and working conditions. SUBMIT YOUR APPLICATION Apply online by clicking on the 'Apply' link at the top of this announcement. When your online application and responses to the required supplemental questions are complete, click 'Accept'. If you have any questions regarding this recruitment, contact Elise Hardyin Human Resources at elise.hardy@edcgov.us or 530-621-6625. RECRUITMENT PROCESS The Human Resources Department will screen all applications to identify qualified candidates. After screening, qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the recruitment process. Training and Experience Review (Weighted 100%): A training and experience review consists of candidates responding to supplemental questions on the job application. A subject matter expert will evaluate each candidate's responses based on predetermined criteria. The subject matter experts are not granted access to the candidate's application; therefore, responses to the supplemental questions should be thorough, detailed, and complete. For more information on the recruitment process click here . Based on the hiring department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures. ADDITIONAL INFORMATION Please note this recruitment was updated to be open until filled on 7/29/2020. The County of El Dorado is recruiting applicants for Veterans Service Officer. This recruitment will establish a list for the purpose of filling current and future full time, part time and extra help vacancies for at least three (3) months. There is currently one (1) full time vacancy in the Health and Human Services Agency, Community Services Division, located in Placerville, CA. Click here for Frequently Asked Questions. The County of El Dorado is an equal opportunity employer and encourages applicants from diverse backgrounds to apply. Many job classifications require pre-employment medical screening. Depending on the job classification, medical screening may include testing for drugs, including but not limited to marijuana; a positive test may result in revocation of an employment offer. Not just rustic mining towns and historic sites - Today El Dorado County is a year-round vacation destination overflowing with outdoor adventure, inviting agritourism locations, enriching family activities, and a proud Gold Rush history. Escape the traffic and smog because El Dorado County is just: 40 miles to Downtown Sacramento 50 miles to Sacramento International Airport 129 miles to San Francisco Here are a few of the many activities and events available throughout El Dorado County: Hiking, Camping, Fishing, Boating, and Watersports Skiing and Snowboarding Live Music and Music Festivals Local Craft Breweries and Wineries El Dorado County Fair Placerville Speedway Races Farm to ForkRestaurants Local Shopping Gems CHECK OUT OUR VIDEO TO LEARN MORE! Closing Date/Time: Continuous
Description HEALTH AND HUMAN SERVICES AGENCY The County of El Dorado Health and Human Services Agency is committed to transforming lives and improving futures for the citizens of El Dorado County. Our programs and services include Behavioral Health, Public Health, Community and Social Services. We have over 600 employees dedicated to enhancing and enriching the lives of their fellow community members. COMMUNITY SERVICES DIVISION The Community Services Division strives to improve the quality of life for residents and help people meet basic needs to ultimately become self-sufficient. The Community Services Division is responsible for the following programs: Public Housing Authority, Home Energy Assistanceand Weatherization Programs, Animal Services, Veteran Service Office,Older Adult Services, and Homeless programs. THE OPPORTUNITY Join the Veteran Affairs team who are committed to assisting veterans, their dependents, and survivors in obtaining entitlements from federal, state, and local agencies administering veterans programs. The Veterans Service Officer will be responsible for planning, organizing, coordinating, and reviewing the work of staff performing routine to complex veteran's service activities. The Veterans Service Officer will assist with short-and long-term planning, and overseeing the day-to-day activities of the Veteran's Service Office. The Veterans Service Officer will also coordinateactivities and other departments and outside agencies, and provide expert professional assistance to their superior on veterans' service matters. The selected candidate will have the opportunity to: Plan, organize, manage, and implementgoals, objectives, and work standards for the different programs for Veteran's. Assistin managing and participating in the development and administration of the department's annual budget; directthe forecast of additional funds needed for staffing, equipment, materials, and supplies; directthe monitoring of and approves expenditures; directand implementadjustments as necessary. Select, train, motivate, and directdepartment personnel; evaluateand reviewwork for acceptability and conformance with department standards, including program and project priorities and performance evaluations; workwith employees on performance issues; implementdiscipline and termination procedures; respondto staff questions and concerns. Formulate and recommend policy to executive management and the Board of Supervisors and implement them after adoption. Direct all veterans' services functions and services for the County. For a full description of duties and responsibilities please review the job description here . MINIMUM QUALIFICATIONS Human Resources will assess your application to determine if you are minimally qualified using the following minimum qualifications: Any combination of the required experience, education, and training that would provide the essential knowledge, skills, and abilities is qualifying. Equivalent to a bachelor's degree from an accredited four-year college or university with major course work in business or public administration, behavioral sciences, or a related field. AND Four (4) years of experience in supervising veterans service activities at a level equivalent to the County's class of Senior Veterans Service Representative. The Veteran Services Officer must be a veteran of a branch of the United States Armed Forces, as defined in applicable sections of the State Military and Veteran's code. Additional Requirements: Possession of, or ability to obtain, a valid California Driver's License by time of appointment and a satisfactory driving record. Possession of, or ability to obtain, certification from the State of California Department of Veterans Affairs to present claims to the United States Department of Veterans Affairs in accordance with Section 970 of California Military and Veterans Code. Click here to view the minimum qualifications for Veterans Service Officer as well as the physical, environmental, and working conditions. SUBMIT YOUR APPLICATION Apply online by clicking on the 'Apply' link at the top of this announcement. When your online application and responses to the required supplemental questions are complete, click 'Accept'. If you have any questions regarding this recruitment, contact Elise Hardyin Human Resources at elise.hardy@edcgov.us or 530-621-6625. RECRUITMENT PROCESS The Human Resources Department will screen all applications to identify qualified candidates. After screening, qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the recruitment process. Training and Experience Review (Weighted 100%): A training and experience review consists of candidates responding to supplemental questions on the job application. A subject matter expert will evaluate each candidate's responses based on predetermined criteria. The subject matter experts are not granted access to the candidate's application; therefore, responses to the supplemental questions should be thorough, detailed, and complete. For more information on the recruitment process click here . Based on the hiring department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures. ADDITIONAL INFORMATION Please note this recruitment was updated to be open until filled on 7/29/2020. The County of El Dorado is recruiting applicants for Veterans Service Officer. This recruitment will establish a list for the purpose of filling current and future full time, part time and extra help vacancies for at least three (3) months. There is currently one (1) full time vacancy in the Health and Human Services Agency, Community Services Division, located in Placerville, CA. Click here for Frequently Asked Questions. The County of El Dorado is an equal opportunity employer and encourages applicants from diverse backgrounds to apply. Many job classifications require pre-employment medical screening. Depending on the job classification, medical screening may include testing for drugs, including but not limited to marijuana; a positive test may result in revocation of an employment offer. Not just rustic mining towns and historic sites - Today El Dorado County is a year-round vacation destination overflowing with outdoor adventure, inviting agritourism locations, enriching family activities, and a proud Gold Rush history. Escape the traffic and smog because El Dorado County is just: 40 miles to Downtown Sacramento 50 miles to Sacramento International Airport 129 miles to San Francisco Here are a few of the many activities and events available throughout El Dorado County: Hiking, Camping, Fishing, Boating, and Watersports Skiing and Snowboarding Live Music and Music Festivals Local Craft Breweries and Wineries El Dorado County Fair Placerville Speedway Races Farm to ForkRestaurants Local Shopping Gems CHECK OUT OUR VIDEO TO LEARN MORE! Closing Date/Time: Continuous
