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Job Description

• Counsel to prospective and enrolled student veterans and dependents by offering a single point of contact for coordination of all University services.
• Advisor to the Veterans Student Organization.
• Academic advising/degree progress check-ins with each GI Bill student.
• Advises students with career planning and goals setting for degree program.
• Serves as main point of contact to VA officials who conducts audit of VA student records, conducts presentations on steps needed to receive VA education benefit certification, and enrollment and student records related matters.
• Serves as contact/liaison for the general public, students, and campus community for all inquiries.
• Conducts outreach and recruitment to the community colleges for prospective students.
• Maintains existing partnerships and creates new campus connections.
• Counsels/advises students on the STEM-related major application, qualifications, and implementation of their education benefits as well as the financial benefits and implications of receiving the STEM extension.
• Performs duties as VA Certifying Official in partnership with Office of the Registrar, Bursar’s Office, and Financial Aid & Scholarship Office to ensure timely and accurate processing of enrollment and benefit records with the VA.
• Debt reconciliation and adjustments between Bursars and VA (account management).
• Maintains accurate student records and files for VA auditing purposes and enrollment verification for GI Bill certifications.
• Uses or completes basic forms to keep the VA informed, such as: enrollment certification (VA Form 22-1999), Notice of Change in Student Status (VA Form 22-199b), and monitors the courses pursued by a student to certify to VA only those courses that apply the student’s program; attends mandated VA meetings.
• Stays abreast of government policies/regulations/federal mandates/ed codes.
• Attends professional development conferences on an annual basis to stay abreast of required policies/mandates/state regulations/federal requirements.
• Runs reports of students who are on academic probation and disqualified at SJSU. Data will be provided and reported to the VA every semester. This is a new requirement by the VA and it must be conducted every semester in order to stay compliant with the Colmery Act.
• Starting August 1st, students in STEM-related majors will be able to apply for an extension to their VA education benefits. With the implementation of the STEM extension of benefits, there will be required to process more VA education benefits certifications.
• Tracking of all GI Bill certifications conducted for all chapters (CH33, CH31, CH35, CH30, CH1606).

• Thorough knowledge of Veterans’ educational benefits; including Veterans, Active Duty, Reserves, National Guard and dependents.
• Familiarity with VA certification and military benefits.
• Comprehensive and detailed knowledge of the university infrastructure.
• Ability to quickly learn and apply a variety of county, state, federal, CSU, and SJSU policies and procedures.
• Ability to interpret and apply policies and procedures independently and use judgment and discretion to act when precedents do not exist.
• Strong written, verbal, and organizational skills and excellent customer service and public relations skills.
• Knowledge of core office software applications, including word processing, spreadsheets, databases, VA Once and Peoplesoft.
• Ability to perform accurately in a detail-oriented environment.
• Ability to handle multiple work priorities, organize and plan work and projects.
• Knowledge of GI bills, Federal, State, and County laws and guidelines related to veterans, military members, and their families.
• Ability to compose and appropriately format correspondence and reports.
• Knowledge of relevant governmental organizational structures such as the VA for the purpose of advocating and assisting veterans, military service members, and their dependents.
• Ability to work with a diverse student body and foster sensitivity to diverse issues in a university setting.
• Thorough mastery of English grammar, business writing, punctuation and spelling.
• Ability to maintain confidentiality and appropriately handle sensitive communications with students, employees, and external agencies.
• Ability to collaborate with campus partners and work through complex issues pertaining to student data/records/financials/admissions.
• Excellent oral and written communication skills.
• Ability to advise students individual and in groups on routing matters where required.
• Excellent customer service and public relations skills.
• Appropriate judgment and problem-solving skills.
• Ability to reason logically and evaluate data.
• Ability to initiate, plan, implement, and evaluate events as well as ongoing programmatic efforts.
• Ability to communicate with constituents in a professional and respectful manner.

• Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related.
• Three years of progressively responsible professional student services work experience. A master’s degree in counseling, clinical psychology, social work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for three years of experience for positions with a major responsibility for professional career or personal counseling.

• Bachelor’s degree in higher education, counseling, business management, human resources, or related field.
• 2 years working directly with veterans services in higher education.
• Experience planning major programs and events.
• Experience creating and delivering workshops.
• Experience managing student employees.
• 2 years of progressively responsible professional student veteran services work experience.
• 1-2 years processing GI Bill benefits.

• Resume
• Letter of Interest