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Summary

To apply, go to https://www.governmentjobs.com/careers/cityofamericancanyon
Only applications submitted through the City's website and official application portal will be accepted and reviewed.

The City of American Canyon is seeking a dynamic, collaborative, and skilled communications professional to serve as our next Communications and Engagement Supervisor. This is an exciting opportunity for a team player who is passionate about public service and understands the power of clear, compelling, and inclusive communication.

Under general supervision, plans, schedules, assigns, reviews and supervises the work of staff performing a variety of public information and education programs and activities to enhance community knowledge, awareness of and involvement in City services, projects, programs, events and activities; participates in the development of communications strategies and plans, and evaluates their effectiveness.

Job Description

Communications and Engagement Supervisor is the full supervisory level in the communications and engagement class series. Incumbents spend at least half of the time supervising others and the remaining time performing the full range of complex duties as assigned. Incumbents exercise independent judgement and have on-going decision-making responsibilities associated with the work, performs the full range of complex duties related to implementation of the City’s multimedia communications and community engagement program, and provides professional level support to the assigned higher-level management or executive supervisor.

The Communications and Engagement Supervisor is distinguished from the Communications and Engagement Coordinator I/II in that the Supervisor provides direct supervision of the Communications and Engagement Coordinator I/II and direction on how communications and engagement programs are implemented. The Communications and Engagement Supervisor is distinguished from a higher-level management or executive role in that the latter supervises Communications and Engagement Supervisors and has responsibility for the strategic direction of the communications and engagement program.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from a higher-level management or executive supervisor and provides direct and general supervision to Communications and Engagement Coordinators and other lower-level staff.

FUTURE COST OF LIVING ADJUSTMENTS
This position is represented by the Mid-Management Unit of the Teamsters Local 315. Per the signed MOU, this position will receive a COLA in July 2026 of between 2% and 5% based on CPI.

Job Requirements

Duties may include, but are not limited to, the following:

• Plan, coordinate, promote, and implement a variety of community outreach and public education programs, events, and activities for external and internal audiences in alignment with the City’s mission.
• Participate in the development of goals, objectives, policies, and procedures; recommends and implements policies and procedures including standard operating procedures for assigned operations.
• Lead development of key message strategies consistent with strategic communication plans, and identification of opportunities to communicate project, service, program, education and other relevant updates to the public.
• Supervise and participate in researching, writing, editing, and distribution of a variety of internal and external communications, such as press releases, public notices, newsletters, brochures, videos, reports, web documents, correspondence, speeches, fact sheets, briefing notes, and other publications and materials.
• Supervise and participate in capturing still and video images for use in a variety of materials and platforms.
• Oversee use of various communication channels, such as the City’s website, email, social media platforms, and print materials, to effectively connect with the community and promote and strengthen the community’s identity.
• Analyze the effectiveness of outreach strategies and communication campaigns, using metrics and feedback to improve engagement efforts and report on performance continuously.
• Collaborate with City departments and contractors to prepare outreach documents, presentations, publications, events and meetings to ensure consistent application of outreach strategies and identify media opportunities.
• Represent the City with community groups and organizations; attend meetings and provide information on City services, programs, projects, and events; serve as staff liaison on assigned committees and outside agencies.
• Plan, organize, assign, supervise and review the work of staff; ensure staff receive proper training on work procedures; provide policy guidance and interpretation to staff; evaluate employee performance, counsel employees and effectively recommend initial disciplinary actions; make recommendations for selection and promotion.
• Develop and manage requests for proposals for professional and/or contracted services; prepares scope of work; evaluate proposals and recommend award; administer contracts and oversee contractor performance to ensure compliance with City specifications and service quality.
• Participate in annual budget preparation; identify and recommend future resource needs; prepare detailed cost estimates with appropriate justifications.
• Develop and maintain collaborative contacts and relationships with the media, various community groups and organizations, business leaders, government representatives, and special interest groups.
• Oversee media responses, gathering information from appropriate City employees or departments, and organizing interviews and/or events with media outlets.
• Attend and present at meetings, conferences, workshops, and training sessions, and review publications to remain current on principles, practices, technologies, and new developments in the field of public information.
• Monitor changes in laws, regulations, and technology that may affect public information programs; implements policy and procedural changes after approval.
• Oversee preparation of a variety of graphic illustration materials for use in social media, slideshows, videos, media outlets, and formal presentation displays; develop and maintain content for video displays.
• Oversee scheduling and coordination of public appearances, events, press conferences and tours, including arranging and/or providing transportation in a City passenger vehicle.
• Support and perform the Public Information function within the Emergency Operations Center consistent with State and Federal protocols and training, including operating City passenger vehicles, as assigned.
• Assist in the development of crisis communication plans, helping to respond quickly and effectively to unforeseen events while ensuring clear and consistent messaging across all platforms.
• Answer questions and respond to information requests from the public, media, and other agencies.
• Monitor project or program budgets to maintain spending controls.
• Provide task direction to assigned lower-level staff, as assigned.
• Perform related duties as assigned.

Typical Qualifications

Knowledge of:

• Principles, techniques, and methods of public information and education, journalism, and community relations.
• Principles and practices of employee supervision, including work planning, assignment, review and evaluation, discipline, and the training of staff in work procedures.
• Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.
• Principles, techniques, and methods of public information and education, outreach, community relations, journalism, and strategic communications.
• Contemporary methods and practices related to the preparation, publication, and distribution of a variety of internal and external communications, in a variety of written, photographic and video formats.
• Basic principles, practices, and procedures of website design, layout, functionality, and maintenance.
• Principles, practices, and procedures of graphic design and layout, photography, and videography.
• Principles and practices of contract administration.
• Principles and procedures of record-keeping and preparation of reports and correspondence.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers, software programs and platforms relevant to work performed.
• Experience in budget oversight and managing multiple projects, ensuring efficient use of resources and timely execution.
• Principles and practices of customer service.

Ability to:

• Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner.
• Assist in developing and implementing goals, objectives, practices, policies, procedures, and work standards.
• Assist with the preparation, administration, and monitoring of a division/department budget.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
• Understand the organization and operation of the City and of outside agencies, as necessary, to assume assigned responsibilities.
• Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
• Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
• Supervise, plan, coordinate, and implement community outreach and education programs, events, and activities for various internal and external stakeholders.
• Effectively represent the City in meetings with individuals, governmental agencies, community groups, and other organizations; address community inquiries and concerns with professionalism, ensuring timely resolution and fostering positive relationships and experiences.
• Research, write, proofread, and edit clear, concise, accurate, and effective content of internal and external communications and publications.
• Maintain internal and external website content, layout, and functionality.
• Plan, design, layout, and format photographs, videos, slideshows, and graphics for various publications, presentations, and displays.
• Work in partnership with contractors.
• Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
• Establish and maintain a variety of filing, record-keeping, and tracking systems.
• Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
• Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
• Use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines.
• Operate a City passenger vehicle to transport equipment or personnel to event sites.
• Effectively use computer systems, software applications, and photo and video production applications and equipment relevant to work performed, and modern business equipment to perform a variety of work tasks.
• Respond to requests and inquiries from the general public.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Work with diverse populations and maintain an inclusive environment.

Typical Qualifications:

Any combination of Experience & Education that results in the successful applicant obtaining the requisite knowledge, skills and ability to perform the required job duties.

Typical examples include:

Experience and Education:

• Equivalent to a Bachelor’s degree from an accredited college or university in English, journalism, communications, public relations, marketing, advertising or a related field applicable to the responsibilities and requirements of this position.

– AND –

• Three (3) years of professional experience at the level of a Communications and Engagement Coordinator II performing increasingly responsible communications and public engagement activities preferably in non-profit or government sectors.

Possession of relevant coursework and/or certification from CSTI/CalOES and/or FEMA on performing as a Public Information Officer highly desired.

Supplemental Information

LICENSE REQUIREMENT
Possession of a valid California Class C Driver License is required at the time of appointment. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis.

ESSENTIAL DUTIES/PHYSICAL REQUIREMENTS:
Work is performed primarily in a typical office environment. (1) Mobility: frequent use of keyboard; frequent sitting for long period of time; occasional bending or squatting; occasional overhead work. (2) Lifting: Frequently up to 10 pounds; occasionally up to 25 pounds. (3) Vision: constant use of overall vision; frequent reading and close-up work; occasional color and depth vision. (4) Dexterity: frequent repetitive motion; frequent writing; frequent grasping, holding, and reaching. (5) Hearing/Talking: frequent hearing and talking, in person and on the phone. (6) Emotional/Psychological: frequent decision-making and concentration; frequent public and/or coworker contact; occasional working alone. (7) Environmental:
frequent exposure to noise; periodic working outdoors in event and transportation environments with exposure to loud noise, chemicals, fumes, and other environmental substances.

OTHER REQUIREMENTS:

• Some assignments may require evening, weekend, or other shift work.
• Pursuant to California Government Code §3101, and American Canyon City Code §2.48.040(G)(3), all City employees are deemed Emergency Disaster Workers and may be charged with duties incident to the protection of life and property in the City during any emergency.

Special Instructions

Please mention you found this employment opportunity on the CareersInGovernment.com job board.

Additional Information

To apply, go to https://www.governmentjobs.com/careers/cityofamericancanyon
Only applications submitted through the City's website and official application portal will be accepted and reviewed.