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  • Chief, Consumer & Business Affairs Representative/Emergency Appointment Homelessness

    Los Angeles, California United States LOS ANGELES COUNTY Full Time $114,232.80 - $177,655.44 Annually Jan 17, 2026
    Los Angeles County Employer:

    LOS ANGELES COUNTY

    Start Your Career with Los Angeles County With a population of more than 10 million people and 88 cities, Los Angeles County has more residents than any county in the nation.  With more than 10 million residents, Los Angeles County is the most populous county in the nation. As the largest employer in Southern California, over 100,000 employees in more than 36 Departments provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more. As one of the Top 10 Government Services Employers, as named by Forbes Magazine, the County of Los Angeles provides those committed to a career in public service with boundless opportunities, a platform for professional and personal growth and the ability to truly make a difference in people's lives. A career with the County means you will have the chance to be a part of building and providing services for an amazingly diverse population of citizens. From helping families in need to fighting fires to keeping our beaches clean, the County of Los Angeles provides an environment where you can touch and enrich lives everyday. A career path in the County is truly that – a path. Many of those in our County family begin and end their careers here in two very different places. You may start out as an Administrative Assistant in Public Works and find yourself a few years later as a Manager in the Department of Community and Senior Services. While many County employees remain on the same career path in one department for their entire careers, others move between departments or take advantage of training and other opportunities to find new careers within the County. The path you take is up to you. As a Los Angeles County employee, the opportunities – and the possibilities - are limitless. Flexible Work Schedules Depending on the requirements of their department and position, some employees may have the option to craft a work schedule that accomplishes their mission, while providing flexibility, including 4/40 workweeks and other options. Your Choice of Locations From the harbor at Marina del Rey to the forests of the Antelope Valley, big cities, small municipalities and rural communities – there are opportunities to work for the County wherever you roam and wherever you call home. Job Security The County of Los Angeles is committed to providing our permanent employees with long-term employment and dependable benefits. It's a lasting career with an employer who is committed to your success. Career Development The County encourages all employees to take advantage of the many training and development opportunities available. Outstanding Benefits The County offers its employees one of the strongest public-sector benefits packages in the nation. Diversity Integrity and respect lie at the heart of our Equity Policy and reflect our Mission, Vision, and Values.      

    Apply Now View job Employer Profile

    Job Description

    Position/Program Information

    TYPE OF RECRUITMENT:

    OPEN COMPETITIVE - EMERGENCY

    EXAM NUMBER:

    CA1669J-EA

    FILING DATE:

    We will be accepting online applications from Tuesday, January 20, 2026, at 8:00 a.m. (PT) until Friday, January 23, 2026, 5:00 p.m. (PT). All applications must be received before 5:00 p.m. (PT) on Friday, January 23, 2026, to be accepted.

    The LA County Board of Supervisors recently declared a local state of emergency for homelessness , and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance abuse. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you.

    The Department of Consumer and Business Affairs Office of Labor Equity Bureau, is seeking a qualified candidate to fill an emergency Chief, Consumer and Business Affairs Representative vacancy related to the homelessness crisis

    Under the emergency order, applicants who meet all the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment.

    During your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%.

    Those who successfully pass the assessment will be considered for permanent appointment to Chief, Consumer and Business Affairs Representative.

    Essential Job Functions

    The Program Chief for the Office of Labor Equity will report directly to the Bureau Deputy Director to ensure quality control in the execution of their respective programs and make recommendations regarding the direction of programs, services, and policies. They will oversee communication and education of the Office of Labor Equity with external and internal partners including cultivating relationships with unions, County agencies, workforce development, immigration services, and agencies with legal and prosecutorial authority to identify solutions for workplace violations and provide comprehensive wrap around services. The key job duties of the Program Chief include but are not limited to:

    Program Development and Management
    • Develops and executes a comprehensive suite of programs and advocacy strategies focused on vulnerable workers and addressing business practices that violate worker rights
    • Oversees the development, implementation, and evaluation of strategic solutions to evolving issues surrounding worker protection areas
    • Ensures that their respective programs continue to address the unique challenges faced by underserved populations and promotes equitable outcomes
    Team Leadership and Development
    • Provides strong leadership to a team of professionals, fostering a culture of excellence, collaboration, and a deep commitment to serving disadvantaged communities
    • Recruits, trains, and mentors staff, promoting their professional growth and development, particularly in the areas of cultural competence and understanding of systemic barriers faced by marginalized populations
    • Fosters a positive work environment that values diversity, inclusivity, and equal opportunity.
    Stakeholder Engagement and Community Partnerships
    • Collaborates with community partners to educate and create a culture of compliance in the County surrounding worker protection laws through establishing and expanding partnerships with both internal and external agencies including with the State, other local jurisdictions, philanthropy groups, nonprofits, industry representatives, and other community members and relevant entities focused on serving disadvantaged communities
    • Actively engages and seeks input from community members to ensure that initiatives reflect their voices and address their concerns effectively
    Policy Advocacy and Systemic Change
    • Engages in the Memorandum of Understanding (MOU) and contracts with internal and external agencies to ensure implementation and development of programs that advance worker protections
    • Provides expert guidance and recommendations on policy matters that help advance vulnerable workers in close collaboration with the department's executive team
    • Develops and executes policies and procedures to govern OLE investigations and conducts research to support the analysis and strategy to resolve complex problems in specific areas of worker protections


    Requirements

    SELECTION REQUIREMENTS:

    OPTION 1
    Three (3) years of experience at the level of an Administrative Services Manager I* or higher, in the County of Los Angeles supervising staff engaged in assisting the public in connection with consumer complaints, court procedures, dispute settlement or mediation issues.

    OPTION 2
    Two (2) years of experience as a Consumer and Business Affairs Specialist in the County of Los Angeles providing consultative services on consumer protection issues to the management of the Department of Consumer Affairs.

    OPTION 3
    Five (5) years paid or unpaid experience supervising others in connection with developing and executing comprehensive programs and initiatives. One year of this experience must have been at a level which involved responsibility for the development and implementation of program policy.

    You MUST meet the above requirement(s) in order to be appointed to fill any vacancies related to this recruitment.

    SPECIAL REQUIREMENTS INFORMATION
    Acceptable classes at the level of Administrative Services Manager I are but may not be limited to: Consumer & Business Affairs Supervisor ** or Legislative Analyst*** or Health Program Analyst I****.

    * Experience at the level of Los Angeles County's class of Administrative Services Manager I is defined as i ndependently performing a full range of difficult to complex analytical assignments and making recommendations on complex issues which directly impact departmental programs and administrative operations, and which may be of a confidential or sensitive nature.

    ** Experience at the level of Los Angeles County's class of Consumer & Business Affairs Supervisor is defined as supervising consumer affairs staff engaged in the delivery of department services to the public and providing administrative coordination for specialized consumer protection programs.

    *** Experience at the level of Los Angeles County's class of Legislative Analyst is defined as c oordinating and participating in the analysis of State and Federal legislative proposals affecting the delivery of local services by major departments of the County of Los Angeles.

    **** Experience at the level of Los Angeles County's class of Health Program Analyst I is defined as participating in planning, implementing, administering, and evaluating mental health and public health programs.

    LICENSE:
    A valid California Class C Driver License or the ability to utilize an alternative method of transportation to carry out job-related essential functions.

    PHYSICAL CLASS:
    Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

    Withhold Information
    No withholds will be allowed. Required experience must be fully met and clearly indicated on the application on the last day of filling.

    Out-of-class will not be accepted for this examination.

    EXAM CONTENT

    Before the end of your initial assignment, the appointing department will evaluate your performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment.

    Additional Information

    APPLICATION AND FILING INFORMATION
    Applications must be filed online only and will be reviewed for interview consideration on an ongoing basis. If you have not been contacted within 60 days and the recruitment remains open or reopens for filing, we encourage you to submit a new application. This will allow you to reaffirm your interest and update any relevant information

    Many important notifications will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add DCBAExams@dcba.lacounty.gov , JEstrella@dcba.lacounty.gov , as well as noreply@governmentjobs.com and info@governmentjobs.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. The Department will not consider missed email notifications as an acceptable reason to authorize additional time to complete the application.

    You have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices.

    Plan to submit your online application well in advance of the above stated deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.

    All information is subject to verification. We may reject your application at any time during the examination and hiring process, including after appointment has been made. Falsification of any information may result in disqualification or rescission of appointment .

    Utilizing VERBIAGE from Class Specification and Selection Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED.

    Fill out the application and supplemental questionnaire completely. The acceptance of your application depends on whether you have clearly shown that you meet the requirements .

    SOCIAL SECURITY NUMBER:

    Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.

    COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:
    For applicants who may not have regular access to a computer or the internet, you may borrow laptops and Wi-Fi hotspots from some public libraries throughout Los Angeles County to complete job applications. For more information, please contact the specific libraries directly.

    NO SHARING OF USER ID AND PASSWORD:
    All applicants must file their applications online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record.

    ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI)
    The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.

    CALIFORNIA RELAY SERVICES PHONE:(800) 735-2922
    ADA COORDINATOR PHONE:(213) 948-2895
    TELETYPE PHONE NUMBER:(800) 899-4099
    ALTERNATE TELETYPE PHONE NUMBER:(800) 897- 0077

    DEPARTMENT CONTACT
    Department Contact Name: DCBA Exams
    Department Contact Phone: (213) 712-5473
    Department Contact E-mail: DCBAExams@dcba.lacounty.gov

    For detailed information, please click here

    Closing Date/Time: 1/23/2026 5:00 PM Pacific
    Apply Now View job Employer Profile

    Please mention you found this employment opportunity on the CareersInGovernment.com job board.

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How Emergency Management Jobs Help Save Lives: A Guide for Job Seekers

How Emergency Management Jobs Help Save Lives: A Guide for Job Seekers
 

What Are Emergency Management Jobs in Government Agencies?

Emergency management careers in government agencies are crucial roles dedicated to protecting communities and coordinating responses to disasters and crises at local, state, and federal levels. Read on to find out if a job in this field is the right job for you.

These positions focus on safeguarding public safety and minimizing the impact of emergencies through careful planning, efficient response, and effective recovery efforts.
Government emergency management jobs typically exist within:
  1. Local government: City or county emergency management offices
  2. State government: State emergency management agencies
  3. Federal government: Federal Emergency Management Agency (FEMA) and other federal departments
Key responsibilities of government emergency management professionals include:
  1. Developing and maintaining emergency operations plans
  2. Coordinating with various government departments and agencies
  3. Managing emergency operations centers during crises
  4. Allocating resources and personnel during emergencies
  5. Conducting risk assessments and hazard analyses
  6. Implementing public education and awareness programs
  7. Overseeing disaster recovery and mitigation efforts
  8. Ensuring compliance with relevant laws and regulations
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Imagine being the person who designs an early warning system that saves thousands of lives during a tornado, or the one who coordinates a multi-agency response to a major flood. These are real examples of the critical work government emergency managers do. Did you know that government emergency management isn't just about responding to disasters? A significant part of the job involves prevention, preparedness, and helping communities become more resilient. Your work could stop a crisis before it even begins.

Government emergency managers must stay updated on the latest technologies and best practices. From using advanced weather modeling to predict severe storms to leveraging social media for public communication during crises, these professionals are at the forefront of applying innovative tools to protect citizens.

As climate change increases the frequency and severity of natural disasters, and as our society faces new challenges like cybersecurity threats, the role of government emergency management professionals becomes ever more vital.
 

The Impact of Emergency Management on Communities

Government emergency management professionals play a pivotal role in safeguarding lives, protecting property, and ensuring the resilience of communities in the face of disasters and crises. Their work touches every aspect of community life, often in ways that citizens may not immediately recognize. Emergency managers are at the forefront of protecting public safety. They develop early warning systems for natural disasters, create and implement evacuation plans, coordinate search and rescue operations, and ensure the continuity of essential services during crises.

Imagine being the person whose carefully crafted evacuation plan saves an entire town from a devastating wildfire. That's the kind of impact you could have in an emergency management role.
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But emergency management goes beyond immediate response. These professionals work to make communities more resilient by conducting risk assessments to identify vulnerabilities, implementing mitigation strategies to reduce potential damages, educating the public on preparedness measures, and developing long-term recovery plans.

The work of emergency managers also helps safeguard local economies by minimizing disruptions to businesses during disasters, facilitating rapid recovery efforts to get communities back on their feet, and managing disaster relief funds and resources effectively. Emergency managers serve as the crucial link between various government agencies, non-profit organizations, and the private sector. This coordination ensures a unified and efficient response to emergencies, maximizes the use of available resources, and reduces duplication of efforts and potential conflicts.

Effective emergency management builds public trust in government institutions by demonstrating preparedness and competence during crises, providing clear, timely, and accurate information to the public, and showing visible leadership during challenging times.

In times of crisis, communities look to their leaders for guidance and support. As an emergency manager, you could be that beacon of hope and stability when it's needed most.

Emergency management influences long-term community planning and development by advocating for resilient infrastructure, informing land-use decisions to reduce vulnerability to hazards, and promoting sustainable development practices. Emergency managers also play a crucial role in ensuring that all community members, especially vulnerable populations, are protected and supported during crises. They develop inclusive emergency plans, ensure equitable distribution of resources and assistance, and address the unique needs of diverse community groups.

Emergency management isn't just about responding to disasters – it's about creating stronger, more equitable communities. Your work could help ensure that no one is left behind when disaster strikes.

The impact of emergency management on communities is profound and far-reaching. From saving lives in immediate crises to shaping the long-term resilience and development of communities, emergency managers are instrumental in creating safer, stronger, and more prepared societies. As you consider a career in emergency management, remember that your work could be the difference between chaos and order, between devastation and swift recovery. Are you ready to take on this critical role and make a lasting impact on your community?

 

Skills Required for Success in Emergency Management

Success in government emergency management roles requires a unique blend of skills that combine leadership, analytical thinking, and interpersonal abilities. These professionals must be prepared to handle high-pressure situations while maintaining a clear head and a steady hand.

Ever wondered what it takes to be the calm in the storm, the voice of reason in chaos? Emergency management demands a special set of skills – let's explore if you have what it takes to excel in this critical field.

Leadership and Decision-Making

Emergency managers must be able to take charge in crisis situations, making quick, informed decisions that can have life-or-death consequences. They need to inspire confidence in their team and the public, even under extreme pressure. This requires not just the ability to lead, but also the courage to make tough calls when lives are on the line.

Communication

Clear, effective communication is paramount in emergency management. These professionals must be adept at conveying critical information to diverse audiences, from government officials and first responders to the general public. They should be skilled in both verbal and written communication and be able to translate complex technical information into easily understandable terms.

Analytical Thinking and Problem-Solving

Emergency situations rarely follow a script. Successful emergency managers must be able to analyze complex situations quickly, identifying key issues and developing innovative solutions on the fly. It also entails factoring in people's civil rights when they face emergencies. This requires a keen analytical mind and the ability to think outside the box when conventional approaches fall short.

Stress Management and Emotional Intelligence

Working in emergency management means dealing with high-stress situations regularly. The ability to remain calm under pressure, manage one's own emotions, and respond empathetically to the stress and trauma of others is crucial. Emotional intelligence helps in navigating the human aspects of disaster response and recovery.

Collaboration and Teamwork

Emergency management is inherently a team effort, involving coordination across multiple agencies and organizations. The ability to work effectively in a team, foster cooperation, and build strong relationships with diverse stakeholders is essential.

Adaptability and Flexibility

In the ever-changing landscape of emergency management, adaptability is key. Professionals in this field must be able to pivot quickly as situations evolve, adjusting plans and strategies in real-time. They should be comfortable with ambiguity and able to function effectively in unpredictable environments.

Technical Proficiency

While not all emergency management roles require deep technical expertise, a basic understanding of relevant technologies is important. This includes familiarity with emergency management software, GIS mapping tools, communication systems, and data analysis platforms.

Cultural Competence and Empathy

Communities are diverse, and emergencies affect different groups in various ways. Successful emergency managers must be culturally sensitive, able to understand and respect diverse perspectives, and ensure that emergency plans and responses are inclusive and equitable.

Project Management

Many aspects of emergency management involve overseeing complex, multi-faceted projects. Skills in planning, organizing, and managing resources are crucial for success in roles ranging from preparedness initiatives to recovery efforts.

Continuous Learning

The field of emergency management is constantly evolving, with new threats emerging and best practices developing. A commitment to ongoing learning and professional development is essential to stay current and effective in this dynamic field.

While some of these skills can be developed through training and experience, others – like the ability to remain calm under pressure or to think creatively in crisis situations – are often innate qualities. As you consider a career in emergency management, reflect on your own strengths and areas for growth. Do you have the foundation to become a skilled emergency manager? With the right combination of natural abilities, education, and experience, you could play a crucial role in safeguarding your community and saving lives.

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Education and Training for Emergency Management Roles

Embarking on a career in government emergency management requires a solid foundation of education and ongoing training. The field demands a unique combination of theoretical knowledge and practical skills, with opportunities for continuous learning and professional development.

Formal Education:

While some entry-level positions may only require a high school diploma, many emergency management roles prefer or require a bachelor's degree. Relevant fields of study include:

  • Emergency Management
  • Public Administration
  • Homeland Security
  • Public Safety
  • Criminal Justice
  • Environmental Science

For those aiming for leadership positions or specializations, a master's degree can be highly beneficial. Advanced degrees in Emergency Management, Public Administration, or related fields can provide deeper insights into policy-making, strategic planning, and advanced crisis management techniques.

Certifications:

Professional certifications can significantly enhance your credibility and career prospects in emergency management. Some key certifications include:

  • Certified Emergency Manager (CEM) from the International Association of Emergency Managers (IAEM)
  • Associate Emergency Manager (AEM) for those early in their careers
  • Various FEMA certifications through their Emergency Management Institute

These certifications often require a combination of education, experience, and passing an exam, demonstrating your commitment to the field and your expertise.

Practical Training:

Hands-on experience is crucial in emergency management. Many educational programs incorporate practical elements such as:

  • Internships with local emergency management agencies
  • Participation in disaster simulations and exercises
  • Volunteer work or internship opportunities with organizations like the Red Cross or local Community Emergency Response Teams (CERT)

Ongoing Professional Development:

Emergency management is a dynamic field, requiring professionals to stay updated on the latest trends, technologies, and best practices. Ongoing training opportunities include:

  • Workshops and seminars offered by professional organizations
  • FEMA's Emergency Management Institute courses (many available online)
  • State-specific training programs
  • Conferences and networking events in the emergency management community

Specialized Skills Training:

Depending on your specific role or career goals, you might pursue additional training in areas such as:

  • Incident Command System (ICS)
  • National Incident Management System (NIMS)
  • Crisis communication and public information
  • Hazardous materials management
  • Cybersecurity and critical infrastructure protection

Government-Specific Training:

For those pursuing careers in government emergency management, familiarity with government operations and policies is crucial. This might involve:

  • Training on local, state, or federal government procedures
  • Understanding of relevant laws and regulations
  • Courses on interagency cooperation and coordination

Military Experience:

Many successful emergency managers come from military backgrounds. The leadership, discipline, and crisis management skills developed in the military can translate well to emergency management roles.

As you consider your educational path in emergency management, remember that the field values a combination of formal education, practical experience, and ongoing professional development. Whether you're just starting your journey or looking to advance your career, there are numerous opportunities to enhance your knowledge and skills.

 

The Future of Emergency Management

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As we look to the horizon, the field of emergency management is poised for significant evolution, driven by technological advancements, changing global dynamics, and shifting societal needs. The future of this vital profession promises both exciting opportunities and formidable challenges for those ready to step into the role of community guardians.

Emergency management is calling for innovative minds like yours - just check out the new jobs posted below and fine-tune your resume.

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