City and County of Denver
Denver, Colorado, United States
About Our Job This posting will accept applications until November 24th. Please apply as soon as possible. About Denver Human Services Denver Human Services provides assistance benefits and protection and prevention services to one in three Denver residents. Assistance programs include food, cash and medical benefits, child care, child support, employment first, veterans' services and general assistance for eligible Denver residents. Protection & Prevention services are provided via child, youth and adult protection, along with community-focused programming, including in-home services, designed to strengthen families and prevent future occurrences of abuse or neglect. About our Assistance Programs The dedicated staff at Denver Human Services (DHS) are here to listen and advise, helping people apply for public assistance programs. We can provide information about food assistance and financial assistance, as well as help for veterans and those who need long term care. DHS provides a range of other services, including help with transitional housing, medical assistance, and heating costs. Denver Human Services has one opening for an enthusiastic, passionate individual who has an innate desire to offer assistance to Denver's most vulnerable population to serve as an Eligibility Technician I in the Call Center. Eligibility Technicians at Denver Human Services determine eligibility for a variety of public assistance programs. Our staff are trained in helping people apply for food, medical and financial assistance. They are trained to assist those in need by analyzing program requirements, calculating household income and helping clients throughout the application/redetermination process via the various channels/teams within the Family and Adult Assistance Division (FAAD). This position requires a high level of comfort maneuvering different computer programs including but not limited to Colorado Benefit Management System (CBMS), DHS's internal Workforce Management System (WMS), and Salesforce. The Call Center Eligibility Technician must: Be able to work independently with minimal supervision Be comfortable using various automated systems to research, verify, and track information Show understanding, courtesy, tact, empathy, and concern for the population accessing state and county assistance programs, as well as fellow employees Develop and maintain working relationships while encouraging cooperation, pride and a commitment to teamwork Be sensitive to cultural diversity, race, gender, and other individual differences in the workforce Be willing to go the extra mile for our clients Have a proven track-record of success Additionally, the Call Center Eligibility Technician: Assists clients with the application process for food, medical, and financial assistance programs and determines appropriate services/programs to meet the needs of clients by conducting eligibility interviews via phone, researching and evaluating all necessary information such as family composition, financial status, and available resources. Reviews legal documents provided by the client such as court documents/orders, property transactions, trusts, annuities, life insurance policies, financial transactions, and transfers of resources to determine eligibility for assistance programs as well as other benefits and services. Acts as a liaison between clients and community resources and refers clients to internal and/or external services and service providers. Records client information, enters and updates information into complex state and county computer systems, and responds to inquiries about case records for administrative state hearings, federal reviews, fraud investigations, and federal and state program management and evaluation. Maintains current knowledge of all automated systems used by the program area, programs, policies, and community resources and adjusts work processes to ensure accurate provision of benefits. Successfully complete on-the-job training, learning methods and techniques for determining financial eligibility for public assistance programs including but not limited to cash assistance, food assistance, and Medicaid; Attend instructor-led training sessions to learn processes, practices, and application of financial eligibility determinations. Studies applicable rules and regulations and receives instruction in the interpretation and application of appropriate laws, rules, regulations, and procedures; Accurately determine financial eligibility for public assistance programs including cash assistance, food assistance, and Medicaid benefits by interviewing clients and reviewing applications to elicit and verify pertinent eligibility information under close supervision; Receive training and instruction on identifying internal and external referral resources in order to provide referrals to clients to non-profit agencies and other service providers; Perform increasingly more responsible work as the employee gains experience and independently provides basic eligibility services; Perform other related duties as assigned This position requires an online assessment or test. Once you complete your application, if you meet the qualification for the position you will receive an email from AssessmentTeam@denvergov.org with a link to the assessment or test. We recommend that you add AssessmentTeam@denvergov.org to your safe sender list. If you do not receive the email within 30 minutes of applying, please contact AssessmentTeam@denvergov.org . About You Our ideal candidate will have: At least two years of high-volume, direct contact customer service experience Bilingual skills and is able to read, write, and speak proficiently A high level of proficiency using Microsoft Office products (Outlook, Word, Excel) The ability to troubleshoot in various computer systems Previous experience using databases Previous high-volume data-entry experience. Previous experience determining eligibility Previous experience in high-pressure, quality-oriented professional environments. Previous experience in accounting/calculations. Previous case management experience Ability to read, understand, interpret, and apply complex regulations We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications: Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate. Experience Requirement: Two (2) years of experience performing specialized/technical office support work. Education/Experience Equivalency Additional appropriate education may be substituted for the minimum experience requirements. About Everything Else Job Profile CA2655 Eligibility Technician I To view the full job profile including position specifications, physical demands, and probationary period, click here . Position Type Unlimited Position Salary Range $19.25 - $28.11 Starting Pay $19.25 - $23.68 Agency Denver Human Services Assessment Requirement Customer Service Agent - Compliance and Alphanumeric Data Entry The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. For information about right to work, click here for English or here for Spanish.
Nov 20, 2019
Full Time
About Our Job This posting will accept applications until November 24th. Please apply as soon as possible. About Denver Human Services Denver Human Services provides assistance benefits and protection and prevention services to one in three Denver residents. Assistance programs include food, cash and medical benefits, child care, child support, employment first, veterans' services and general assistance for eligible Denver residents. Protection & Prevention services are provided via child, youth and adult protection, along with community-focused programming, including in-home services, designed to strengthen families and prevent future occurrences of abuse or neglect. About our Assistance Programs The dedicated staff at Denver Human Services (DHS) are here to listen and advise, helping people apply for public assistance programs. We can provide information about food assistance and financial assistance, as well as help for veterans and those who need long term care. DHS provides a range of other services, including help with transitional housing, medical assistance, and heating costs. Denver Human Services has one opening for an enthusiastic, passionate individual who has an innate desire to offer assistance to Denver's most vulnerable population to serve as an Eligibility Technician I in the Call Center. Eligibility Technicians at Denver Human Services determine eligibility for a variety of public assistance programs. Our staff are trained in helping people apply for food, medical and financial assistance. They are trained to assist those in need by analyzing program requirements, calculating household income and helping clients throughout the application/redetermination process via the various channels/teams within the Family and Adult Assistance Division (FAAD). This position requires a high level of comfort maneuvering different computer programs including but not limited to Colorado Benefit Management System (CBMS), DHS's internal Workforce Management System (WMS), and Salesforce. The Call Center Eligibility Technician must: Be able to work independently with minimal supervision Be comfortable using various automated systems to research, verify, and track information Show understanding, courtesy, tact, empathy, and concern for the population accessing state and county assistance programs, as well as fellow employees Develop and maintain working relationships while encouraging cooperation, pride and a commitment to teamwork Be sensitive to cultural diversity, race, gender, and other individual differences in the workforce Be willing to go the extra mile for our clients Have a proven track-record of success Additionally, the Call Center Eligibility Technician: Assists clients with the application process for food, medical, and financial assistance programs and determines appropriate services/programs to meet the needs of clients by conducting eligibility interviews via phone, researching and evaluating all necessary information such as family composition, financial status, and available resources. Reviews legal documents provided by the client such as court documents/orders, property transactions, trusts, annuities, life insurance policies, financial transactions, and transfers of resources to determine eligibility for assistance programs as well as other benefits and services. Acts as a liaison between clients and community resources and refers clients to internal and/or external services and service providers. Records client information, enters and updates information into complex state and county computer systems, and responds to inquiries about case records for administrative state hearings, federal reviews, fraud investigations, and federal and state program management and evaluation. Maintains current knowledge of all automated systems used by the program area, programs, policies, and community resources and adjusts work processes to ensure accurate provision of benefits. Successfully complete on-the-job training, learning methods and techniques for determining financial eligibility for public assistance programs including but not limited to cash assistance, food assistance, and Medicaid; Attend instructor-led training sessions to learn processes, practices, and application of financial eligibility determinations. Studies applicable rules and regulations and receives instruction in the interpretation and application of appropriate laws, rules, regulations, and procedures; Accurately determine financial eligibility for public assistance programs including cash assistance, food assistance, and Medicaid benefits by interviewing clients and reviewing applications to elicit and verify pertinent eligibility information under close supervision; Receive training and instruction on identifying internal and external referral resources in order to provide referrals to clients to non-profit agencies and other service providers; Perform increasingly more responsible work as the employee gains experience and independently provides basic eligibility services; Perform other related duties as assigned This position requires an online assessment or test. Once you complete your application, if you meet the qualification for the position you will receive an email from AssessmentTeam@denvergov.org with a link to the assessment or test. We recommend that you add AssessmentTeam@denvergov.org to your safe sender list. If you do not receive the email within 30 minutes of applying, please contact AssessmentTeam@denvergov.org . About You Our ideal candidate will have: At least two years of high-volume, direct contact customer service experience Bilingual skills and is able to read, write, and speak proficiently A high level of proficiency using Microsoft Office products (Outlook, Word, Excel) The ability to troubleshoot in various computer systems Previous experience using databases Previous high-volume data-entry experience. Previous experience determining eligibility Previous experience in high-pressure, quality-oriented professional environments. Previous experience in accounting/calculations. Previous case management experience Ability to read, understand, interpret, and apply complex regulations We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications: Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate. Experience Requirement: Two (2) years of experience performing specialized/technical office support work. Education/Experience Equivalency Additional appropriate education may be substituted for the minimum experience requirements. About Everything Else Job Profile CA2655 Eligibility Technician I To view the full job profile including position specifications, physical demands, and probationary period, click here . Position Type Unlimited Position Salary Range $19.25 - $28.11 Starting Pay $19.25 - $23.68 Agency Denver Human Services Assessment Requirement Customer Service Agent - Compliance and Alphanumeric Data Entry The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. For information about right to work, click here for English or here for Spanish.
San Francisco International Airport
San Francisco, California, United States
Introduction This is a Position Based Test administered in accordance with Civil Service Rule 111A. Applicants are encouraged to apply as soon as possible as this announcement may close at any time after 5:00 p.m. on November 22, 2019. The Department SFO is a world-class, award-winning airport that serves nearly 58 million passengers annually. SFO offers nonstop flights to 51 international cities on 43 international carriers. The Bay Area's largest airport also connects nonstop with 86 U.S. cities on 12 domestic airlines. SFO's mission is to provide an exceptional airport in service to our communities, and its core values are safety and security, teamwork, excellence, and care. The airport is committed to redefining air travel by providing the highest level of service to our guests. The Airport, an enterprise department of the City & County of San Francisco, has a workforce of approximately 1,700 City employees and strives to be a diverse, equitable, and inclusive employer . For more information, visit www.flysfo.com and watch this video about careers at SFO . Position Description Under general direction, this position is responsible for the planning, implementation, and coordination of the online and digital aspects of San Francisco International Airport's Communication Program. The Communication Program includes creating, updating, editing, and publishing content and messaging for all channels (e.g., print, electronic, web, mobile, broadcast) and audiences (internal and external), creating broad public awareness, and understanding and effectively communicating the Airport's policies and programs. The essential functions of this position include: Manages and administers all guest fronting content for Airport websites, mobile applications, web hosting, and related contracts to ensure they are accurate, timely, functioning, fresh, and in compliance with federal, state, local laws and regulations, and applicable international laws. Creates and develops informative, user-friendly, customer-focused, and visually appealing websites and mobile-applications for internal and external communications. Creates, proofs, and edits content including: writing stories and articles, creating and editing digital images and video, managing the digital asset library, and creating and managing the master content calendar for all sites. Oversees the maintenance of all content on the websites (e.g., updating dynamic and static content, ensuring links function properly); coordinates with vendors for third party services such as translation; coordinates with technical support staff and ITT to ensure vitality, functionality, integration, and security of the site. Understands and monitors contingent third party applications like: Jibestream maps, OAG, Flightview, API feeds, etc. Monitors the website contractors to ensure all project deadlines are met and contract deliverables are received and meet the satisfaction of the Airport staff prior to publication. Develops and implements project work for future content for the sites as well as manages the promotion activities, including the design and on-going implementation of online marketing and public relations campaigns, airline promotions, tenant promotions, customer service kiosk messaging, and Airport service campaigns. Develops and coordinates a system for engaging with website users through usability testing and direct feedback to ensure site interactivity reflects the Airport's commitment to customer service, meets universal design principles, and delivers a world-class user experience. Conducts and reports on website and mobile applications analytics to identify trends in site traffic for potential design improvements. Responds to complaints or requests for information and functionality and ensures that all content is ADA compliant. Provides assistance, direction, and support to social media messaging as needed. Minimum Qualifications Education Possession of a Bachelor's Degree from an accredited college or university in Journalism, Communications, Public Administration, Business, or a related field. Experience 1. Four (4) years of experience in Communications, Public/Government Affairs, and/or Community/Corporate Relations or a related field which involved primary duties in editing, creating and planning communications content (i.e. articles, newsletters, press releases, rich media), public speaking, media contact, and/or community contact/liaison, AND 2. One (1) year of experience managing the content of a Public/Government or Community/Corporate website using a content management system. Substitution Education Substitution : Additional experience as described above may be substituted for the required degree on a year-for-year basis up to a maximum of two (2) years. Thirty (30) semester units or forty-five (45) quarter units equal one (1) year. Desirable Qualifications The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred to hiring. Strong oral and written communication skills. Experience using Drupal as a content management system. Experience using a digital asset management system like Widen. Experience with digital indoor mapping and way finding solutions like Jibestream. Project Management experience. Experience working with creative and web development agencies. Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. One year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment. How To Apply Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process. Select the desired job announcement Select "Apply" and read and acknowledge the information Select either "I am a New User" if you have not previously registered, or "I have Registered Previously" Follow instructions on the screen Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Department of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103, or the Airport Commission Human Resources office at 710 N. McDonnell Road, 3rd Floor, San Francisco, CA 94128. Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com). Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. If you have any questions regarding this recruitment or application process, please contact the exam analyst, Jacob Mast, by telephone at 650-821-2004, or by email at jacob.mast@flysfo.com . Resumes may be attached to the application; however, resumes will not be accepted in lieu of a completed City and County of San Francisco application. Verification Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found here . Verification of qualifying experience, when requested, must be documented on the employer's business letterhead and must include the name of the applicant, job title(s), dates of employment, description of job duties performed, and signature of the employer or the employer's authorized representative. Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted. Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. Verification may be waived if impossible to obtain. The applicant must submit a signed statement explaining why verification cannot be obtained. Waiver requests will be considered on a case-by-case basis. Failure to provide the required verification, or request for waiver when requested may result in rejection of application. Note : Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications. Selection Procedures Minimum Qualification Supplemental Questionnaire (Weight: Qualifying) Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications. Supplemental Questionnaire Evaluation (Weight: 100%) Applicants whomeet the minimum qualificationswill be sent a Supplemental Questionnaire designed to measure the knowledge, skills and/or abilities in job-related areas required for the position which may include but not be limited to: knowledge of current web-based and digitaltechnologies - refers to the knowledge of content management systems, web hosting environments, and internet infrastructure and processes; understanding of website work flow; ability to capture, manipulate, and publish a variety of media types (i.e., text, image, video); familiarity with third party creative software programs; organizational ability - refers to the ability to set priorities, coordinate or schedule tasks, events, business requirements and data in a logical manner so as to maximize staff and material resources, maximize reach and readership of content, increase efficiency, and anticipate the needs of the organization; customer service ability - refers to the ability to liaison with internal and external customers including airport managers, tenants, airline, community and civic groups in order to keep them informed on Airport issues and projects; and provide fast and efficient service and work; oral communication ability - refers to the ability to verbally persuade, summarize, and justify effectively; elicit feedback and draw others in the conversation; communication clearly and effectively with all levels of staff, other City departments, outside website contractors and the general public; written communication ability - refers to the ability to write grammatically correct compelling stories, articles, press releases and other content that clearly captures the subject matter and incorporates the Airport's overall communications messages; read, comprehend and interpret complex written materials; project management ability - refers to the ability to oversee, monitor, and manage projects, including planning and designing of projects relative to websites,and other digital solutions in an efficient and inclusive manner that meets the established timelines, targets, objectives, and budget; computer skills - refers to an intermediate understanding ofcontent production software (e.g., ADA checkers, Adobe Creative Cloud)and network operating systems related to web production and publishing; problem solving ability - refers to the ability to identify problems and find solutions; anticipate future challenges and proactively address them; recognize when additional information or resources are necessary; research and obtain necessary information through a variety of methods such as: probing for clarity, reading materials, and collaborating with other departments, customers, and outside vendors while exhibiting independent thinking; and interpersonal relations skill - refers to the ability to discover mutually agreeable solutions among all stakeholders to facilitate productive interaction and honest communication with stakeholders including internal and external customers. A passing score onthe Supplemental Questionnaire Evaluation must be achieved in order to be placed/ranked on the Eligible List. Transportation Security Administration (TSA) Security Clearance Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission. Certification Rule The certification rule for the eligible list resulting from this examination will be Rule of the List . Additional selection processes may be conducted by the hiring department prior to making final hiring decisions. Eligible List A confidential eligible list with names of candidates who have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established so interested parties can view the ranks, final scores, and number of eligible candidates. Applicant information, including names of candidates on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once that eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. The duration of the eligible list resulting from this examination process will be six months , and may be extended with the approval of the Human Resources Director. Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments that use this classification, please click here . Search that document by title or job code to see which departments use the classification. Conviction History As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as: Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code. Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164. Having a conviction history does not automatically preclude you from a job with the City. If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment. Disaster Service Workers All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. Conclusion Reasonable Accommodation Request Applicants with disabilities requiring reasonable accommodation for this examination can find information on requesting a reasonable accommodation here . Veterans Preference Information regarding requests for veteran's preference can be found here . Terms of the Announcement Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf . The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is 'abuse of discretion' or 'no rational basis' for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date. Copies of Application Documents Applicants are advised to keep copies of all documents submitted. Submitted documents become a permanent part of the exam record and will not be returned. The hiring department may require applicants to submit the same documents and/or additional documents at a later date. Right to Work All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. General Information Concerning City and County of San Francisco Employment Policies and Procedures Important employment information for the City and County of San Francisco can be obtained online here or hard copy at 1 South Van Ness Avenue, 4th Floor. Exam Type: Entrance Issued: 11/18/19 Micki Callahan Human Resources Director Department of Human Resources Recruitment ID #:095018 AIR/JM/650-821-2004 Benefits All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency. For more information about benefits, please click here. Closing Date/Time: Continuous
Nov 19, 2019
Full Time
Introduction This is a Position Based Test administered in accordance with Civil Service Rule 111A. Applicants are encouraged to apply as soon as possible as this announcement may close at any time after 5:00 p.m. on November 22, 2019. The Department SFO is a world-class, award-winning airport that serves nearly 58 million passengers annually. SFO offers nonstop flights to 51 international cities on 43 international carriers. The Bay Area's largest airport also connects nonstop with 86 U.S. cities on 12 domestic airlines. SFO's mission is to provide an exceptional airport in service to our communities, and its core values are safety and security, teamwork, excellence, and care. The airport is committed to redefining air travel by providing the highest level of service to our guests. The Airport, an enterprise department of the City & County of San Francisco, has a workforce of approximately 1,700 City employees and strives to be a diverse, equitable, and inclusive employer . For more information, visit www.flysfo.com and watch this video about careers at SFO . Position Description Under general direction, this position is responsible for the planning, implementation, and coordination of the online and digital aspects of San Francisco International Airport's Communication Program. The Communication Program includes creating, updating, editing, and publishing content and messaging for all channels (e.g., print, electronic, web, mobile, broadcast) and audiences (internal and external), creating broad public awareness, and understanding and effectively communicating the Airport's policies and programs. The essential functions of this position include: Manages and administers all guest fronting content for Airport websites, mobile applications, web hosting, and related contracts to ensure they are accurate, timely, functioning, fresh, and in compliance with federal, state, local laws and regulations, and applicable international laws. Creates and develops informative, user-friendly, customer-focused, and visually appealing websites and mobile-applications for internal and external communications. Creates, proofs, and edits content including: writing stories and articles, creating and editing digital images and video, managing the digital asset library, and creating and managing the master content calendar for all sites. Oversees the maintenance of all content on the websites (e.g., updating dynamic and static content, ensuring links function properly); coordinates with vendors for third party services such as translation; coordinates with technical support staff and ITT to ensure vitality, functionality, integration, and security of the site. Understands and monitors contingent third party applications like: Jibestream maps, OAG, Flightview, API feeds, etc. Monitors the website contractors to ensure all project deadlines are met and contract deliverables are received and meet the satisfaction of the Airport staff prior to publication. Develops and implements project work for future content for the sites as well as manages the promotion activities, including the design and on-going implementation of online marketing and public relations campaigns, airline promotions, tenant promotions, customer service kiosk messaging, and Airport service campaigns. Develops and coordinates a system for engaging with website users through usability testing and direct feedback to ensure site interactivity reflects the Airport's commitment to customer service, meets universal design principles, and delivers a world-class user experience. Conducts and reports on website and mobile applications analytics to identify trends in site traffic for potential design improvements. Responds to complaints or requests for information and functionality and ensures that all content is ADA compliant. Provides assistance, direction, and support to social media messaging as needed. Minimum Qualifications Education Possession of a Bachelor's Degree from an accredited college or university in Journalism, Communications, Public Administration, Business, or a related field. Experience 1. Four (4) years of experience in Communications, Public/Government Affairs, and/or Community/Corporate Relations or a related field which involved primary duties in editing, creating and planning communications content (i.e. articles, newsletters, press releases, rich media), public speaking, media contact, and/or community contact/liaison, AND 2. One (1) year of experience managing the content of a Public/Government or Community/Corporate website using a content management system. Substitution Education Substitution : Additional experience as described above may be substituted for the required degree on a year-for-year basis up to a maximum of two (2) years. Thirty (30) semester units or forty-five (45) quarter units equal one (1) year. Desirable Qualifications The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred to hiring. Strong oral and written communication skills. Experience using Drupal as a content management system. Experience using a digital asset management system like Widen. Experience with digital indoor mapping and way finding solutions like Jibestream. Project Management experience. Experience working with creative and web development agencies. Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. One year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment. How To Apply Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process. Select the desired job announcement Select "Apply" and read and acknowledge the information Select either "I am a New User" if you have not previously registered, or "I have Registered Previously" Follow instructions on the screen Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Department of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103, or the Airport Commission Human Resources office at 710 N. McDonnell Road, 3rd Floor, San Francisco, CA 94128. Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com). Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. If you have any questions regarding this recruitment or application process, please contact the exam analyst, Jacob Mast, by telephone at 650-821-2004, or by email at jacob.mast@flysfo.com . Resumes may be attached to the application; however, resumes will not be accepted in lieu of a completed City and County of San Francisco application. Verification Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found here . Verification of qualifying experience, when requested, must be documented on the employer's business letterhead and must include the name of the applicant, job title(s), dates of employment, description of job duties performed, and signature of the employer or the employer's authorized representative. Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted. Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. Verification may be waived if impossible to obtain. The applicant must submit a signed statement explaining why verification cannot be obtained. Waiver requests will be considered on a case-by-case basis. Failure to provide the required verification, or request for waiver when requested may result in rejection of application. Note : Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications. Selection Procedures Minimum Qualification Supplemental Questionnaire (Weight: Qualifying) Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications. Supplemental Questionnaire Evaluation (Weight: 100%) Applicants whomeet the minimum qualificationswill be sent a Supplemental Questionnaire designed to measure the knowledge, skills and/or abilities in job-related areas required for the position which may include but not be limited to: knowledge of current web-based and digitaltechnologies - refers to the knowledge of content management systems, web hosting environments, and internet infrastructure and processes; understanding of website work flow; ability to capture, manipulate, and publish a variety of media types (i.e., text, image, video); familiarity with third party creative software programs; organizational ability - refers to the ability to set priorities, coordinate or schedule tasks, events, business requirements and data in a logical manner so as to maximize staff and material resources, maximize reach and readership of content, increase efficiency, and anticipate the needs of the organization; customer service ability - refers to the ability to liaison with internal and external customers including airport managers, tenants, airline, community and civic groups in order to keep them informed on Airport issues and projects; and provide fast and efficient service and work; oral communication ability - refers to the ability to verbally persuade, summarize, and justify effectively; elicit feedback and draw others in the conversation; communication clearly and effectively with all levels of staff, other City departments, outside website contractors and the general public; written communication ability - refers to the ability to write grammatically correct compelling stories, articles, press releases and other content that clearly captures the subject matter and incorporates the Airport's overall communications messages; read, comprehend and interpret complex written materials; project management ability - refers to the ability to oversee, monitor, and manage projects, including planning and designing of projects relative to websites,and other digital solutions in an efficient and inclusive manner that meets the established timelines, targets, objectives, and budget; computer skills - refers to an intermediate understanding ofcontent production software (e.g., ADA checkers, Adobe Creative Cloud)and network operating systems related to web production and publishing; problem solving ability - refers to the ability to identify problems and find solutions; anticipate future challenges and proactively address them; recognize when additional information or resources are necessary; research and obtain necessary information through a variety of methods such as: probing for clarity, reading materials, and collaborating with other departments, customers, and outside vendors while exhibiting independent thinking; and interpersonal relations skill - refers to the ability to discover mutually agreeable solutions among all stakeholders to facilitate productive interaction and honest communication with stakeholders including internal and external customers. A passing score onthe Supplemental Questionnaire Evaluation must be achieved in order to be placed/ranked on the Eligible List. Transportation Security Administration (TSA) Security Clearance Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission. Certification Rule The certification rule for the eligible list resulting from this examination will be Rule of the List . Additional selection processes may be conducted by the hiring department prior to making final hiring decisions. Eligible List A confidential eligible list with names of candidates who have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established so interested parties can view the ranks, final scores, and number of eligible candidates. Applicant information, including names of candidates on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once that eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. The duration of the eligible list resulting from this examination process will be six months , and may be extended with the approval of the Human Resources Director. Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments that use this classification, please click here . Search that document by title or job code to see which departments use the classification. Conviction History As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as: Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code. Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164. Having a conviction history does not automatically preclude you from a job with the City. If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment. Disaster Service Workers All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. Conclusion Reasonable Accommodation Request Applicants with disabilities requiring reasonable accommodation for this examination can find information on requesting a reasonable accommodation here . Veterans Preference Information regarding requests for veteran's preference can be found here . Terms of the Announcement Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf . The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is 'abuse of discretion' or 'no rational basis' for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date. Copies of Application Documents Applicants are advised to keep copies of all documents submitted. Submitted documents become a permanent part of the exam record and will not be returned. The hiring department may require applicants to submit the same documents and/or additional documents at a later date. Right to Work All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. General Information Concerning City and County of San Francisco Employment Policies and Procedures Important employment information for the City and County of San Francisco can be obtained online here or hard copy at 1 South Van Ness Avenue, 4th Floor. Exam Type: Entrance Issued: 11/18/19 Micki Callahan Human Resources Director Department of Human Resources Recruitment ID #:095018 AIR/JM/650-821-2004 Benefits All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency. For more information about benefits, please click here. Closing Date/Time: Continuous
Job Summary Mohave County is currently accepting applications for the position of Public Safety Dispatcher. *This position may be subject to a polygraph test* This position of Public Safety Dispatcheris Range 10, Step 01, $15.66/hr. Performs entry level work involved in simultaneously operating a multi-channel radio console, computer terminal, 911 mapping and multi-line telephone while maintaining a computer aided dispatch system, receives and transmits information and transmits messages and instructions to law enforcement response personnel within policy and procedural guidelines. Must be able to work with multiple computer terminals and monitors simultaneously, accurately, expeditious and efficient data entry into multiple systems. Need for accuracy, speed and efficiency in researching multiple systems and distribution of data/information to a multitude of requestors. REPORTS TO On-the-job training is performed under immediate supervision of a higher level of authority; however, as skill and experience are gained in fulfilling routine duties, increasingly independent action and decisions in accordance with established policies and procedures may be authorized. SUPERVISION EXERCISED Upon completion of the Sheriff's Office eighteen (18) week telecommunications course, oversee and assist new employees with proper guidance and direction when necessary. Essential Job Functions In a learning and training capacity, an employee will assist and perform (as level of understanding and experience increases) in any or all of the examples of work performed by a Public Safety Dispatcher. Receives, evaluates and prioritizes calls from citizens reporting emergencies or problems. Communicates with caller until information is fully understood. Calms and counsels distraught and irate callers in emergency situations. Efficiently informs Sheriff's personnel of the nature and location of the problem. Dispatches appropriate units to emergency scenes. Communicates streets, address and locations to units in the field. Assists unit in determined best route as necessary. Maintains contact with officers. Responsible for accurate data entry in local, in-house, state and national criminal justice records systems. Knowledge of the 911 system, how to obtain caller location and decipher such data to usable information for field units. Knowledge of all security regulations as to use of and distribution of all information obtained via criminal justice terminals and equipment. Monitors and recalls immediate locations and assignments of public safety personnel. Sends and receives messages via criminal justice computer system. Responsible for the security and confidentiality of criminal histories and other sensitive information received in the communication center. Maintains logs pertaining to calls for service, time and disposition of calls and field unit status. Conducts periodic checks of equipment to assure proper functioning. Keeps informed of county geography, street locations, patrol districts and other agency boundaries. Maintains reference materials and keep informed of basic laws, codes, ordinances, Sheriff's Office regulations, policies, procedures, organizational structure and functions. Performs related work as required. Communicates and acts in a professional manner with the public, co-workers, and work contacts. SECONDARY JOB FUNCTIONS Exercise regular and predictable attendance and punctuality in accordance with Mohave County Personnel Policies and Procedures. Minimum Qualifications High School diploma /GED. Any acceptable combination of education and experience equivalent to graduation from high school and useful clerical/office experience to include office training skills received in high school or a higher level of an educational facility. OR any equivalent combination of education, experience, and training which provides the required knowledge, skills and abilities will be considered in meeting the minimum qualifications. SPECIAL JOB REQUIREMENT Must possess a valid driver's license for operation of motor vehicles on Arizona roads at the start of employment and maintain said license while employed in this position. Provide acceptable driving history at no cost to the County. Must demonstrate the ability to type a minimum of 30 words per minute (WPM). Possess a willingness to strive and obtain a Terminal Operator Certification within six (6) months of appointment. Must successfully complete National Incident Management System (NIMS) Incident Command levels 100 LE.b, 200.b and 700.a courses. Probationary period of One (1) year. All candidates will be required to successfully complete a thorough criminal background, fingerprint and health-related examination.May require successful completion of a psychological and polygraph examination. Knowledge, Skills & Abilities Knowledge of: Filing methods, typing, telephone answering, and other office procedures. Correct punctuation, spelling, grammatical usage, reading skills and other communication skills. Mohave CountyPersonnel Policies and Procedures, and Department Regulation. Skill in: Map reading skills Customer service Operating computer terminal, telephones and all office equipment including but not limited to copier, facsimile. Ability to: Learn operations of radio console, 911 equipment including but not limited to mapping, GIS, GPS coordinate plotting and caller tracking. Prioritize tasks/learn geography of Mohave County and surrounding counties. Hearing multiple events simultaneously and take appropriate action immediately. Learn all radio codes and officer call signs. Comprehend CAD system and any other computer systems utilized within the communications center. Understand all aspects of response within the emergency response of Mohave County such as law enforcement, medical, fire and any state and federal response systems. Flexibility in handling tasks. Understand written and oral instructions. Maintain required records and reports. Think and act quickly in an appropriate manner during emergency situations and in accordance with prescribed departmental procedures. Deal courteously and effectively with the public over the telephone and/or in person. Analyze situations accurately and adopt an effective course of action. Comprehend operations instructions pertaining to specialized equipment. Maintain a good working relationship with coworkers, members of the department, other agencies and the general public. Speak clearly in a well -modulated voice in an acceptable speed. Exercise care in the use of supplies and equipment. Performs multiple functions simultaneously in a timely manner. Effectively and efficiently operate communications equipment. Prioritize incoming information in order of importance. Work independently with minimal supervision and have a vast knowledge of policies and procedures or have the ability to obtain the information through various resources within three (3) years of employment. Perform the essential functions of the job specifications with or without a reasonable accommodation. Comply with Mohave County Personnel Policies and Procedures, andDepartment Regulations. Closing Date/Time: 12/3/2019 5:00 PM Arizona
Nov 18, 2019
Full Time
Job Summary Mohave County is currently accepting applications for the position of Public Safety Dispatcher. *This position may be subject to a polygraph test* This position of Public Safety Dispatcheris Range 10, Step 01, $15.66/hr. Performs entry level work involved in simultaneously operating a multi-channel radio console, computer terminal, 911 mapping and multi-line telephone while maintaining a computer aided dispatch system, receives and transmits information and transmits messages and instructions to law enforcement response personnel within policy and procedural guidelines. Must be able to work with multiple computer terminals and monitors simultaneously, accurately, expeditious and efficient data entry into multiple systems. Need for accuracy, speed and efficiency in researching multiple systems and distribution of data/information to a multitude of requestors. REPORTS TO On-the-job training is performed under immediate supervision of a higher level of authority; however, as skill and experience are gained in fulfilling routine duties, increasingly independent action and decisions in accordance with established policies and procedures may be authorized. SUPERVISION EXERCISED Upon completion of the Sheriff's Office eighteen (18) week telecommunications course, oversee and assist new employees with proper guidance and direction when necessary. Essential Job Functions In a learning and training capacity, an employee will assist and perform (as level of understanding and experience increases) in any or all of the examples of work performed by a Public Safety Dispatcher. Receives, evaluates and prioritizes calls from citizens reporting emergencies or problems. Communicates with caller until information is fully understood. Calms and counsels distraught and irate callers in emergency situations. Efficiently informs Sheriff's personnel of the nature and location of the problem. Dispatches appropriate units to emergency scenes. Communicates streets, address and locations to units in the field. Assists unit in determined best route as necessary. Maintains contact with officers. Responsible for accurate data entry in local, in-house, state and national criminal justice records systems. Knowledge of the 911 system, how to obtain caller location and decipher such data to usable information for field units. Knowledge of all security regulations as to use of and distribution of all information obtained via criminal justice terminals and equipment. Monitors and recalls immediate locations and assignments of public safety personnel. Sends and receives messages via criminal justice computer system. Responsible for the security and confidentiality of criminal histories and other sensitive information received in the communication center. Maintains logs pertaining to calls for service, time and disposition of calls and field unit status. Conducts periodic checks of equipment to assure proper functioning. Keeps informed of county geography, street locations, patrol districts and other agency boundaries. Maintains reference materials and keep informed of basic laws, codes, ordinances, Sheriff's Office regulations, policies, procedures, organizational structure and functions. Performs related work as required. Communicates and acts in a professional manner with the public, co-workers, and work contacts. SECONDARY JOB FUNCTIONS Exercise regular and predictable attendance and punctuality in accordance with Mohave County Personnel Policies and Procedures. Minimum Qualifications High School diploma /GED. Any acceptable combination of education and experience equivalent to graduation from high school and useful clerical/office experience to include office training skills received in high school or a higher level of an educational facility. OR any equivalent combination of education, experience, and training which provides the required knowledge, skills and abilities will be considered in meeting the minimum qualifications. SPECIAL JOB REQUIREMENT Must possess a valid driver's license for operation of motor vehicles on Arizona roads at the start of employment and maintain said license while employed in this position. Provide acceptable driving history at no cost to the County. Must demonstrate the ability to type a minimum of 30 words per minute (WPM). Possess a willingness to strive and obtain a Terminal Operator Certification within six (6) months of appointment. Must successfully complete National Incident Management System (NIMS) Incident Command levels 100 LE.b, 200.b and 700.a courses. Probationary period of One (1) year. All candidates will be required to successfully complete a thorough criminal background, fingerprint and health-related examination.May require successful completion of a psychological and polygraph examination. Knowledge, Skills & Abilities Knowledge of: Filing methods, typing, telephone answering, and other office procedures. Correct punctuation, spelling, grammatical usage, reading skills and other communication skills. Mohave CountyPersonnel Policies and Procedures, and Department Regulation. Skill in: Map reading skills Customer service Operating computer terminal, telephones and all office equipment including but not limited to copier, facsimile. Ability to: Learn operations of radio console, 911 equipment including but not limited to mapping, GIS, GPS coordinate plotting and caller tracking. Prioritize tasks/learn geography of Mohave County and surrounding counties. Hearing multiple events simultaneously and take appropriate action immediately. Learn all radio codes and officer call signs. Comprehend CAD system and any other computer systems utilized within the communications center. Understand all aspects of response within the emergency response of Mohave County such as law enforcement, medical, fire and any state and federal response systems. Flexibility in handling tasks. Understand written and oral instructions. Maintain required records and reports. Think and act quickly in an appropriate manner during emergency situations and in accordance with prescribed departmental procedures. Deal courteously and effectively with the public over the telephone and/or in person. Analyze situations accurately and adopt an effective course of action. Comprehend operations instructions pertaining to specialized equipment. Maintain a good working relationship with coworkers, members of the department, other agencies and the general public. Speak clearly in a well -modulated voice in an acceptable speed. Exercise care in the use of supplies and equipment. Performs multiple functions simultaneously in a timely manner. Effectively and efficiently operate communications equipment. Prioritize incoming information in order of importance. Work independently with minimal supervision and have a vast knowledge of policies and procedures or have the ability to obtain the information through various resources within three (3) years of employment. Perform the essential functions of the job specifications with or without a reasonable accommodation. Comply with Mohave County Personnel Policies and Procedures, andDepartment Regulations. Closing Date/Time: 12/3/2019 5:00 PM Arizona
Missouri 911 Service Board
Jefferson City, MO, USA
The Executive Director will serve as chief executive of the fifteen member Missouri 911 Service Board and serves at the pleasure of the Board. The Executive Director, designated as the State 911 Coordinator, will oversee statewide 911 operations and ensure compliance with federal grants for 911 funding. The selected candidate will implement all actions approved by the Board and provide recommendations to the Board aimed at fulfilling its statutory mandates which includes management and policy development for the state’s 911 service trust fund. The Executive Director also serves as the Board’s spokesperson before state and federal government entities, public groups and the media. The Executive Director will perform other duties as directed by the Board.
Nov 15, 2019
Full Time
The Executive Director will serve as chief executive of the fifteen member Missouri 911 Service Board and serves at the pleasure of the Board. The Executive Director, designated as the State 911 Coordinator, will oversee statewide 911 operations and ensure compliance with federal grants for 911 funding. The selected candidate will implement all actions approved by the Board and provide recommendations to the Board aimed at fulfilling its statutory mandates which includes management and policy development for the state’s 911 service trust fund. The Executive Director also serves as the Board’s spokesperson before state and federal government entities, public groups and the media. The Executive Director will perform other duties as directed by the Board.
Posting Title Austin Water Dispatcher Job Requisition Number COA081150 Position Number 104483 Job Type Full-Time Division Name PO WMO-Dispatch Services Minimum Qualifications Graduation from an accredited high school or equivalent, plus three (3) years experience in dispatching field service crews, billing, or customer service. Licenses or Certifications: None. Notes to Applicants This position will be filled for one of the following shifts: Shift 1: Sunday Midnight - 8:00am Monday 7:30am - 4:00pm Tuesday 3:30pm - Midnight Wednesday 3:30pm - Midnight Saturday Midnight - 8:00am Shift 2: Sunday 11:30 am - 8:00 pm Monday 7:30 am - 4:00 pm Tuesday 7:30 am - 4:00 pm Friday 7:30 am - 4:00 pm Saturday 11:30 am - 8:00 pm Shift 3: Sunday 3:30 pm - midnight Monday 3:30 pm - midnight Thursday 3:30 pm - midnight Friday 3:30 pm - midnight Saturday 3:30 pm - midnight Shift assignment for candidates selected will be determined based on business need and is subject to change at management's discretion. This is an Essential Position, requiring on-call availability and mandatory service in certain situations. All shifts may be required to work overtime, oncall, weekends, nights, holidays, and during bad weather events. Working with Austin Water provides a number of health and welfare benefits, such as medical, paid leave time, a great retirement plan, training opportunities and more - click HERE for more information. When completing the City of Austin employment application: Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job titles and employment dates for all jobs you wish to be considered. A résumé and cover letter are required, but will not substitute for a complete employment application. Do not use the phrase, "see résumé" to complete your employment application or answer supplemental questions. That will be considered incomplete. Incomplete applications will not be considered.. If you are selected to interview: Your skill level in Microsoft Office, Customer Service, and Data Entry will be assessed, with a required minimum passing score of 70% If you are selected for hire: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) is required. You must provide proof of education from an accredited organization or institution. You must also provide proof of your professional licenses or certifications. If you are in the military or are a military veteran, you will need to provide a copy of the Member 4 page of your DD-214 prior to confirming a start date. A criminal background investigation is required Travel Requirement: If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Effective October 1, 2014, all Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite - including construction sites, parking lot, garage or in any personal vehicle located on the premises. Pay Range $18.17 - $22.71 Commensurate Hours This position has multiple shifts and will be filled according to business need. Please see shift information in Notes to Applicants Job Close Date 11/28/2019 Type of Posting External Department Austin Water Utility Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Clerical Location Glen Bell Service Center - 3907 South Industrial Blvd. Preferred Qualifications Experience working in a utility or a similarly-regulated environment Three years of customer service experience in a high-volume call center environment Two years of two-way radio experience, dispatching field crews Experience using geographic information systems ( GIS ) or other geographic mapping software Experience with an automated billing system (e.g. the City of Austin Customer Care and Billing System - CC&B) Database or software experience, including data entry and researching customer account information Experience creating, routing, tracking, filing, and maintaining generated service requests Basic proficiency in Microsoft Word and Excel 2013 Bilingual in English and Spanish Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Dispatches service and trouble calls to field service personnel, ensures calls are dispatched correctly and on time, logs customer complaints, prepares work orders, and provides back up support to Customer Service Representatives. Fields customer questions, complaints and billing inquiries. Creates services requests, and routes calls to appropriate department. Notifies Austin Water executives and other city departments of water outages, main breaks, or out of service fire hydrants or street cuts. Operates 2-way radio/pager to provide technical advice and assistance to field personnel in accordance with FCC rules and regulations. Compiles, records, and updates service orders for follow-up and verifies customer account and active services using various databases and software applications. Interprets Water/Wastewater profiles and blueprints to conduct research on previous work completed. Assists Watershed Protection with WERE program. Monitors security cameras and notifies APD of suspicious activity. May provide technical advice and support to Customer Service, 3-1-1- and the field service personnel Responsibilities- Supervision and/or Leadership Exercised: May lead and train others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of basic radio codes and operations of the dispatch console. Knowledge of procedures involved in dispatching customer services. Knowledge of streets and highways in Austin/Travis county area. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in planning and organizing. Skill in using computers and related software. Ability to handle conflict and uncertain situations. Ability to work with frequent interruptions and changes in priorities. Ability to train others. Ability to operate communications equipment. Ability to establish and maintain good working relationships with other city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * Position requires Graduation from High School or equivalent, plus three (3) years experience in dispatching field service crews, billing, or customer service. Do you meet these minimum qualifications? Yes No * Please describe your experience working for a utility or other similarly regulated entity. (Open Ended Question) * How many years of direct customer service experience do you have? None Less than one (1) year One (1) to three (3) years Three (3) to five (5) years More than five (5) years * Briefly describe your customer service experience. (Open Ended Question) * How many years of Call Center experience do you have? Less than 1 year 1 to 3 years 3 to 5 years More than 5 years * Describe your experience working in a call center, including the volume of calls received per hour and any experience with a multi-line phone system (Open Ended Question) * How many years of 2-Way Radio, Base Station or other type of radio communication experience do you have? None Less than 1 year 1 to 2 years 2 to 3 years More than 3 years * Describe your experience dispatching service crews using two-way radios, mobile radios, radio consoles or any other type of communication systems. (Open Ended Question) * Describe your experience using Geographic Information Systems (GIS) software such as Google Maps, Mapquest, Mapsco, or other geographic mapping software. Be sure to include what task(s) you were working on when using the software. (Open Ended Question) * Describe your previous experience with database applications such as a Billing System. Please indicate the name(s) of the system(s) your used, how you used it, and if you have experience with the City of Austin systems (ex. CC&B, CIS, etc.). (Open Ended Question) * How many years of computer data entry do you have? No data entry experience One to two years Three to four years More than 5 years * Please describe your experience using software for data entry and researching customer account information. (Open Ended Question) * Describe your experience working with service requests to include creating, routing, tracking, filing, and maintaining. Please indicate which of these functions you have performed and where you obtained this experience. (Open Ended Question) * Which of the following best describes your level of proficiency with Microsoft Word? Basic: skill level includes creating/editing/saving files, applying text formatting, using templates, using spell check, inserting date/time Intermediate: skill level includes formatting pages/sections, margins, tabs, outlines and headers/footers, inserting text boxes, tables and graphs, tracking changes, inserting hyperlinks, protecting documents Advanced: skill level includes using mail merge, creating forms, footnotes and headers, superscripts/subscripts, creating index/concordance, line drawings and macros, importing/exporting files Limited or no MS Word experience, but proficiency with another word processing application such as WordPerfect or Apple Pages No experience with Microsoft Word or other word processing applications * Which of the following best describes your level of proficiency with Microsoft Excel? Basic: skill level includes creating simple spreadsheets, data entry, basic formatting such as page setup, column width, font type/size Intermediate: skill level includes creating spreadsheets with multiple workbooks, using simple formulas such as SUM, AVERAGE, and COUNT, creating simple charts/graphs Advanced: skill level includes pivot tables, V Lookups, creating complex formulas that reference multiple worksheets, creating/running macros, creating dynamic charts/graphs, creating database queries Limited or no experience with MS Excel, but experience with another spreadsheet application such as Lotus 1-2-3 or Apple Numbers No experience with MS Excel or other spreadsheet applications * Select the statement that best describes your English/Spanish bilingual ability. Speak both English and Spanish fluently Speak some Spanish Understand some Spanish Fluent in English only Fluent in Spanish only * This position is classified as an "essential" position, meaning you will be required to work during holidays and bad weather (ice storms, flooding, etc.) when the City is otherwise closed. Will you be able to work this kind of schedule? Yes No * Are you available to work nights and weekends as needed? Yes No * If selected as a top candidate, do you agree to a criminal background investigation? Yes No * Were you referred to this opportunity by an Austin Water employee? If yes, please provide the employee's full name. (Open Ended Question) Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
Nov 14, 2019
Full Time
Posting Title Austin Water Dispatcher Job Requisition Number COA081150 Position Number 104483 Job Type Full-Time Division Name PO WMO-Dispatch Services Minimum Qualifications Graduation from an accredited high school or equivalent, plus three (3) years experience in dispatching field service crews, billing, or customer service. Licenses or Certifications: None. Notes to Applicants This position will be filled for one of the following shifts: Shift 1: Sunday Midnight - 8:00am Monday 7:30am - 4:00pm Tuesday 3:30pm - Midnight Wednesday 3:30pm - Midnight Saturday Midnight - 8:00am Shift 2: Sunday 11:30 am - 8:00 pm Monday 7:30 am - 4:00 pm Tuesday 7:30 am - 4:00 pm Friday 7:30 am - 4:00 pm Saturday 11:30 am - 8:00 pm Shift 3: Sunday 3:30 pm - midnight Monday 3:30 pm - midnight Thursday 3:30 pm - midnight Friday 3:30 pm - midnight Saturday 3:30 pm - midnight Shift assignment for candidates selected will be determined based on business need and is subject to change at management's discretion. This is an Essential Position, requiring on-call availability and mandatory service in certain situations. All shifts may be required to work overtime, oncall, weekends, nights, holidays, and during bad weather events. Working with Austin Water provides a number of health and welfare benefits, such as medical, paid leave time, a great retirement plan, training opportunities and more - click HERE for more information. When completing the City of Austin employment application: Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job titles and employment dates for all jobs you wish to be considered. A résumé and cover letter are required, but will not substitute for a complete employment application. Do not use the phrase, "see résumé" to complete your employment application or answer supplemental questions. That will be considered incomplete. Incomplete applications will not be considered.. If you are selected to interview: Your skill level in Microsoft Office, Customer Service, and Data Entry will be assessed, with a required minimum passing score of 70% If you are selected for hire: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) is required. You must provide proof of education from an accredited organization or institution. You must also provide proof of your professional licenses or certifications. If you are in the military or are a military veteran, you will need to provide a copy of the Member 4 page of your DD-214 prior to confirming a start date. A criminal background investigation is required Travel Requirement: If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Effective October 1, 2014, all Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite - including construction sites, parking lot, garage or in any personal vehicle located on the premises. Pay Range $18.17 - $22.71 Commensurate Hours This position has multiple shifts and will be filled according to business need. Please see shift information in Notes to Applicants Job Close Date 11/28/2019 Type of Posting External Department Austin Water Utility Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Clerical Location Glen Bell Service Center - 3907 South Industrial Blvd. Preferred Qualifications Experience working in a utility or a similarly-regulated environment Three years of customer service experience in a high-volume call center environment Two years of two-way radio experience, dispatching field crews Experience using geographic information systems ( GIS ) or other geographic mapping software Experience with an automated billing system (e.g. the City of Austin Customer Care and Billing System - CC&B) Database or software experience, including data entry and researching customer account information Experience creating, routing, tracking, filing, and maintaining generated service requests Basic proficiency in Microsoft Word and Excel 2013 Bilingual in English and Spanish Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Dispatches service and trouble calls to field service personnel, ensures calls are dispatched correctly and on time, logs customer complaints, prepares work orders, and provides back up support to Customer Service Representatives. Fields customer questions, complaints and billing inquiries. Creates services requests, and routes calls to appropriate department. Notifies Austin Water executives and other city departments of water outages, main breaks, or out of service fire hydrants or street cuts. Operates 2-way radio/pager to provide technical advice and assistance to field personnel in accordance with FCC rules and regulations. Compiles, records, and updates service orders for follow-up and verifies customer account and active services using various databases and software applications. Interprets Water/Wastewater profiles and blueprints to conduct research on previous work completed. Assists Watershed Protection with WERE program. Monitors security cameras and notifies APD of suspicious activity. May provide technical advice and support to Customer Service, 3-1-1- and the field service personnel Responsibilities- Supervision and/or Leadership Exercised: May lead and train others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of basic radio codes and operations of the dispatch console. Knowledge of procedures involved in dispatching customer services. Knowledge of streets and highways in Austin/Travis county area. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in planning and organizing. Skill in using computers and related software. Ability to handle conflict and uncertain situations. Ability to work with frequent interruptions and changes in priorities. Ability to train others. Ability to operate communications equipment. Ability to establish and maintain good working relationships with other city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * Position requires Graduation from High School or equivalent, plus three (3) years experience in dispatching field service crews, billing, or customer service. Do you meet these minimum qualifications? Yes No * Please describe your experience working for a utility or other similarly regulated entity. (Open Ended Question) * How many years of direct customer service experience do you have? None Less than one (1) year One (1) to three (3) years Three (3) to five (5) years More than five (5) years * Briefly describe your customer service experience. (Open Ended Question) * How many years of Call Center experience do you have? Less than 1 year 1 to 3 years 3 to 5 years More than 5 years * Describe your experience working in a call center, including the volume of calls received per hour and any experience with a multi-line phone system (Open Ended Question) * How many years of 2-Way Radio, Base Station or other type of radio communication experience do you have? None Less than 1 year 1 to 2 years 2 to 3 years More than 3 years * Describe your experience dispatching service crews using two-way radios, mobile radios, radio consoles or any other type of communication systems. (Open Ended Question) * Describe your experience using Geographic Information Systems (GIS) software such as Google Maps, Mapquest, Mapsco, or other geographic mapping software. Be sure to include what task(s) you were working on when using the software. (Open Ended Question) * Describe your previous experience with database applications such as a Billing System. Please indicate the name(s) of the system(s) your used, how you used it, and if you have experience with the City of Austin systems (ex. CC&B, CIS, etc.). (Open Ended Question) * How many years of computer data entry do you have? No data entry experience One to two years Three to four years More than 5 years * Please describe your experience using software for data entry and researching customer account information. (Open Ended Question) * Describe your experience working with service requests to include creating, routing, tracking, filing, and maintaining. Please indicate which of these functions you have performed and where you obtained this experience. (Open Ended Question) * Which of the following best describes your level of proficiency with Microsoft Word? Basic: skill level includes creating/editing/saving files, applying text formatting, using templates, using spell check, inserting date/time Intermediate: skill level includes formatting pages/sections, margins, tabs, outlines and headers/footers, inserting text boxes, tables and graphs, tracking changes, inserting hyperlinks, protecting documents Advanced: skill level includes using mail merge, creating forms, footnotes and headers, superscripts/subscripts, creating index/concordance, line drawings and macros, importing/exporting files Limited or no MS Word experience, but proficiency with another word processing application such as WordPerfect or Apple Pages No experience with Microsoft Word or other word processing applications * Which of the following best describes your level of proficiency with Microsoft Excel? Basic: skill level includes creating simple spreadsheets, data entry, basic formatting such as page setup, column width, font type/size Intermediate: skill level includes creating spreadsheets with multiple workbooks, using simple formulas such as SUM, AVERAGE, and COUNT, creating simple charts/graphs Advanced: skill level includes pivot tables, V Lookups, creating complex formulas that reference multiple worksheets, creating/running macros, creating dynamic charts/graphs, creating database queries Limited or no experience with MS Excel, but experience with another spreadsheet application such as Lotus 1-2-3 or Apple Numbers No experience with MS Excel or other spreadsheet applications * Select the statement that best describes your English/Spanish bilingual ability. Speak both English and Spanish fluently Speak some Spanish Understand some Spanish Fluent in English only Fluent in Spanish only * This position is classified as an "essential" position, meaning you will be required to work during holidays and bad weather (ice storms, flooding, etc.) when the City is otherwise closed. Will you be able to work this kind of schedule? Yes No * Are you available to work nights and weekends as needed? Yes No * If selected as a top candidate, do you agree to a criminal background investigation? Yes No * Were you referred to this opportunity by an Austin Water employee? If yes, please provide the employee's full name. (Open Ended Question) Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
Location 1051 Junction Blvd. Roseville, 95678 Job PDF: Dispatcher II 11-18.pdf Benefits For more information regarding the City's benefits, visit our website at here . This position is in RPA. Recruitment Contact Contact phone: (916)774-5475 Contact email: recruitment@roseville.ca.us
Nov 14, 2019
Full Time
Location 1051 Junction Blvd. Roseville, 95678 Job PDF: Dispatcher II 11-18.pdf Benefits For more information regarding the City's benefits, visit our website at here . This position is in RPA. Recruitment Contact Contact phone: (916)774-5475 Contact email: recruitment@roseville.ca.us
City of Kansas City, MO
Kansas City, MO, United States
Department/Division: Aviation Department, Airport Police Division Salary Range: $15.06- $24.06/hour Work Location: 1 International Square, KCI Airport Normal Work Days/Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m. during training, then bid for shift based on seniority. Application Deadline Date: Open Until Filled *Employees who hold the exact position title, have successfully completed their 6-month probationary period, and wish to be considered for a lateral transfer into the posted position, must contact the department directly. All others interested must submit an application to be considered for this posted Job Opening. Responsibilities Receives information concerning airport operations and security. Dispatches personnel and maintains records as well as police-related and other general airport related communications through the use of various devices (e.g. telephone, radio and computer dispatch devices). Provides customer service and information on the Airport Information Line. Communicates with and/or dispatches police officers and maintenance personnel about necessary equipment for the effective resolution of a variety of situations. Operates various technical systems, including, but not limited to, fire alarm and suppression systems, Video Management System, Access control System, 800 MHz Trunked Radio System and various computer information systems. Work is reviewed through observation, conferences and submitted reports. Maintains dispatch log utilizing a Computer Aided Dispatch (CAD) program, and performs related clerical work to maintain records. Conducts criminal history record inquiries for pre-employment and criminal history checks for persons seeking access to secured airport areas as well as verifies data on warrants/wants for police personnel using REJIS, MULES and NCIC. Reacts quickly and calmly in emergency situations. Transmits messages clearly and accurately via radio and telephone . Qualifications REQUIRES High school graduation and 1 year of experience in the operation of radio transmitting and receiving equipment. Must be able to obtain security officer license through the private officers commission. Must be able to obtain state certification to operate the REJIS system. Must successfully complete a 10-year FAA background check. Must attain a passing score on the CritiCall Skills Assessment administered by the Airport Police Division. The work simulated performance tests the following: verbal ability, written and oral comprehension, reasoning ability, deductive reasoning and information order, memory ability, perceptual ability, speed and accuracy and time sharing. Candidates who pass the computer based exam will be contacted to participate in an oral interview. Must pass a pre-employment drug screen, post-offer physical examination, and/or psychological evaluation as prescribed by the City. Other Information URGENT!!! CRITICAL RECRUITMENT INFORMATION QUESTIONS REGARDING AVIATION POSITIONS SHOULD BE DIRECTED TO THE AVIATION DEPARTMENT AT 816-243-3010. POSITIONS POSTED FOR THE WATER DEPARTMENT ARE FOR THE WATER DEPARTMENT ONLY . QUESTIONS REGARDING THESE POSITIONS SHOULD BE DIRECTED TO 816-513-0253. IF YOU SEE THE SAME POSITION TITLE POSTED FOR A DIFFERENT DEPARTMENT, YOU MUST SUBMIT A SEPARATE APPLICATION TO BE CONSIDERED BY THE OTHER CITY DEPARTMENT. The evaluation of applications is based only on the information submitted by the application deadline. Therefore, in order to have your application properly considered, you should include all relevant dates, i.e., attendance at educational institutions, date degree(s) conferred, etc. Further, you should provide detailed description of relevant work experience/dates, including months/years of employment. Failure to submit a completed application may eliminate you from the selection process. Resumes may be filed to determine eligibility, but an official City application must be completed prior to appointment. For positions requiring college education as part of the minimum requirement and/or an equivalency, the minimum education requirement is high school graduation. The requirement of "high school graduation" also includes the state-issued GED certificate. For positions that require an accredited degree, qualifying professional, responsible experience must be obtained AFTER receipt of the accredited degree. Unless otherwise stated, the requirement of "an accredited" degree includes only those degrees obtained from colleges or universities listed with the U. S. Department of Education and recognized by the U.S. Secretary of Education. If claiming military veterans preference points, you must attach a copy of your DD-214 or other qualifying documents prior to the application deadline. Applications submitted in person or by USPS mail must be received by the published Application Deadline, 5:00P.M., C.T. Applications submitted by FAX or online must be received by the published Application Deadline, midnight, C.T. All positions require successful completion of a pre-employment criminal history/background check. Non-residents, if appointed, must establish residency within the city limits of Kansas City, MO within nine months. The City of KCMO is an equal opportunity employer committed to a diverse workforce. EOE. POLICY OF NON DISCRIMINATION ON THE BASIS OF DISABILITY The City of KCMO does not discriminate on the basis of disability in the admission or access to, or treatment or employment in, its programs or activities. Any applicant requiring an accommodation should contact the Human Resources Department, Recruitment & Selections Division at (816) 513-1945.
Nov 12, 2019
Full Time
Department/Division: Aviation Department, Airport Police Division Salary Range: $15.06- $24.06/hour Work Location: 1 International Square, KCI Airport Normal Work Days/Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m. during training, then bid for shift based on seniority. Application Deadline Date: Open Until Filled *Employees who hold the exact position title, have successfully completed their 6-month probationary period, and wish to be considered for a lateral transfer into the posted position, must contact the department directly. All others interested must submit an application to be considered for this posted Job Opening. Responsibilities Receives information concerning airport operations and security. Dispatches personnel and maintains records as well as police-related and other general airport related communications through the use of various devices (e.g. telephone, radio and computer dispatch devices). Provides customer service and information on the Airport Information Line. Communicates with and/or dispatches police officers and maintenance personnel about necessary equipment for the effective resolution of a variety of situations. Operates various technical systems, including, but not limited to, fire alarm and suppression systems, Video Management System, Access control System, 800 MHz Trunked Radio System and various computer information systems. Work is reviewed through observation, conferences and submitted reports. Maintains dispatch log utilizing a Computer Aided Dispatch (CAD) program, and performs related clerical work to maintain records. Conducts criminal history record inquiries for pre-employment and criminal history checks for persons seeking access to secured airport areas as well as verifies data on warrants/wants for police personnel using REJIS, MULES and NCIC. Reacts quickly and calmly in emergency situations. Transmits messages clearly and accurately via radio and telephone . Qualifications REQUIRES High school graduation and 1 year of experience in the operation of radio transmitting and receiving equipment. Must be able to obtain security officer license through the private officers commission. Must be able to obtain state certification to operate the REJIS system. Must successfully complete a 10-year FAA background check. Must attain a passing score on the CritiCall Skills Assessment administered by the Airport Police Division. The work simulated performance tests the following: verbal ability, written and oral comprehension, reasoning ability, deductive reasoning and information order, memory ability, perceptual ability, speed and accuracy and time sharing. Candidates who pass the computer based exam will be contacted to participate in an oral interview. Must pass a pre-employment drug screen, post-offer physical examination, and/or psychological evaluation as prescribed by the City. Other Information URGENT!!! CRITICAL RECRUITMENT INFORMATION QUESTIONS REGARDING AVIATION POSITIONS SHOULD BE DIRECTED TO THE AVIATION DEPARTMENT AT 816-243-3010. POSITIONS POSTED FOR THE WATER DEPARTMENT ARE FOR THE WATER DEPARTMENT ONLY . QUESTIONS REGARDING THESE POSITIONS SHOULD BE DIRECTED TO 816-513-0253. IF YOU SEE THE SAME POSITION TITLE POSTED FOR A DIFFERENT DEPARTMENT, YOU MUST SUBMIT A SEPARATE APPLICATION TO BE CONSIDERED BY THE OTHER CITY DEPARTMENT. The evaluation of applications is based only on the information submitted by the application deadline. Therefore, in order to have your application properly considered, you should include all relevant dates, i.e., attendance at educational institutions, date degree(s) conferred, etc. Further, you should provide detailed description of relevant work experience/dates, including months/years of employment. Failure to submit a completed application may eliminate you from the selection process. Resumes may be filed to determine eligibility, but an official City application must be completed prior to appointment. For positions requiring college education as part of the minimum requirement and/or an equivalency, the minimum education requirement is high school graduation. The requirement of "high school graduation" also includes the state-issued GED certificate. For positions that require an accredited degree, qualifying professional, responsible experience must be obtained AFTER receipt of the accredited degree. Unless otherwise stated, the requirement of "an accredited" degree includes only those degrees obtained from colleges or universities listed with the U. S. Department of Education and recognized by the U.S. Secretary of Education. If claiming military veterans preference points, you must attach a copy of your DD-214 or other qualifying documents prior to the application deadline. Applications submitted in person or by USPS mail must be received by the published Application Deadline, 5:00P.M., C.T. Applications submitted by FAX or online must be received by the published Application Deadline, midnight, C.T. All positions require successful completion of a pre-employment criminal history/background check. Non-residents, if appointed, must establish residency within the city limits of Kansas City, MO within nine months. The City of KCMO is an equal opportunity employer committed to a diverse workforce. EOE. POLICY OF NON DISCRIMINATION ON THE BASIS OF DISABILITY The City of KCMO does not discriminate on the basis of disability in the admission or access to, or treatment or employment in, its programs or activities. Any applicant requiring an accommodation should contact the Human Resources Department, Recruitment & Selections Division at (816) 513-1945.
Posting Title Telecommunication Supervisor Job Requisition Number COA081125 Position Number 103949 Job Type Full-Time Division Name Police Headquarters Minimum Qualifications Graduation from an accredited high school or equivalent. Three (3) years experience as telecommunications operator, one (1) year of which were in a lead or supervisory capacity. Notes to Applicants This position will be reporting to a Civilian Assistant Manager. As a shift supervisor, you will be responsible for supervising, developing, and coaching approximately 15 operators and dispatchers. The entire evening shift team consists of approximately 50 employees. You will work alongside 3 other evening shift supervisors with varying experience and days off. A detailed and complete employment application is required to help us better evaluate your qualifications. A resume WILL NOT substitute for a complete employment application. Please verify the employment history dates on your resume exactly match the online application. Certification or the ability to type at least 40 net words per minute with 80% accuracy is required. Applicants who have taken a typing test administered through the Workforce Solutions Office within 6 (six) months of the application date may attach the results to their online application. Applicants will also be administered a skills assessment test. In compliance with the Texas Commission on Law Enforcement requirements, applicants must show proof of U.S. citizenship. The following documents are accepted: Birth Certificate - U.S. Passport - U.S. Passport Card - Certificate of Citizenship - Certificate of Naturalization. Offers of employment are contingent upon successful completion of all testing requirements including CritiCall, a background check and investigation as administered by the department, fingerprint clearance, interview process, drug screening, and psychological exam. All new employees are required to attend the following: • City of Austin New Employee Orientation • Austin Police Department New Employee Orientation • Austin Police Emergency Communications Division These mandatory trainings are typically between the hours of 8 a.m. and 5 p.m. outside of the hours of the assigned shift. Please note that CTECC is tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on the CTECC work-site - including parking lot or in any personal vehicle located on the premise. Pay Range $22.83 - $28.99 hourly rate Hours Shift work - Varies 2p-10p shift Shift assignment and days off rotate and are varied to meet the needs of a 24-hour a day, 7-day a week operation in an emergency response environment. Current opening is for 2p-10p shift. Job Close Date 11/26/2019 Type of Posting External Department Police Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 5010 Old Manor Rd Austin,T.X. 78723 Preferred Qualifications Experience in a Emergency Communications Center TCOLE License Ability to type at least 40 words per minute with 80% accuracy. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Direct, assign, and monitor the performance of job tasks by telecommunication operators. Compile and prepare shift activity reports to track operational activities and personnel. Coordinate the flow of work from one shift to another. Monitor operations of equipment, notifying appropriate personnel of inoperative equipment or other problems. Assist in the resolutions of difficult or complex calls. Operate communications equipment in monitoring and determining the exact nature of each request for service. Responsibilities- Supervision and/or Leadership Exercised: Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of supervisory and managerial techniques and principles. Knowledge of emergency communications equipment and its operations. Knowledge of the operations of an emergency telecommunications center. Knowledge of switchboard equipment and its operation. Knowledge of voice operations equipment and its function Skill in oral and written communications. Skill in handling conflict and uncertain situations. Skill in collecting, analyzing, and interpreting applicable data. Ability to work with frequent interruptions and changes in priorities. Ability to train others. Ability to establish and maintain excellent communication/working relationships with personnel, city, county, and state emergency personnel, and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation from high school or equivalent. Three (3) years experience as a telecommunications operator. One (1) year in a lead or supervisor capacity in any profession. Do you meet the minimum qualifications for this position? Yes No * Please describe how you meet the minimum qualifications for this position. (Open Ended Question) * Are you willing to work weekends, holidays, and extended shifts as required by the position? Yes No * How many years of emergency communications experience do you have? Less than 2 3 years - 4 years 5 years - 6 years More than 6 years * Describe your experience in a supervisory or lead capacity. (Open Ended Question) * Do you currently hold a TCOLE (Texas Commission on Law Enforcement) License? Yes No * Can you provide proof of a typing test dated within the last six months from the Texas Workforce with an 80% accuracy and minimum 40 WPM? Yes No * If identified as a top candidate, do you agree to a Criminal Background Investigation (CBI)? Yes No Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
Nov 12, 2019
Full Time
Posting Title Telecommunication Supervisor Job Requisition Number COA081125 Position Number 103949 Job Type Full-Time Division Name Police Headquarters Minimum Qualifications Graduation from an accredited high school or equivalent. Three (3) years experience as telecommunications operator, one (1) year of which were in a lead or supervisory capacity. Notes to Applicants This position will be reporting to a Civilian Assistant Manager. As a shift supervisor, you will be responsible for supervising, developing, and coaching approximately 15 operators and dispatchers. The entire evening shift team consists of approximately 50 employees. You will work alongside 3 other evening shift supervisors with varying experience and days off. A detailed and complete employment application is required to help us better evaluate your qualifications. A resume WILL NOT substitute for a complete employment application. Please verify the employment history dates on your resume exactly match the online application. Certification or the ability to type at least 40 net words per minute with 80% accuracy is required. Applicants who have taken a typing test administered through the Workforce Solutions Office within 6 (six) months of the application date may attach the results to their online application. Applicants will also be administered a skills assessment test. In compliance with the Texas Commission on Law Enforcement requirements, applicants must show proof of U.S. citizenship. The following documents are accepted: Birth Certificate - U.S. Passport - U.S. Passport Card - Certificate of Citizenship - Certificate of Naturalization. Offers of employment are contingent upon successful completion of all testing requirements including CritiCall, a background check and investigation as administered by the department, fingerprint clearance, interview process, drug screening, and psychological exam. All new employees are required to attend the following: • City of Austin New Employee Orientation • Austin Police Department New Employee Orientation • Austin Police Emergency Communications Division These mandatory trainings are typically between the hours of 8 a.m. and 5 p.m. outside of the hours of the assigned shift. Please note that CTECC is tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on the CTECC work-site - including parking lot or in any personal vehicle located on the premise. Pay Range $22.83 - $28.99 hourly rate Hours Shift work - Varies 2p-10p shift Shift assignment and days off rotate and are varied to meet the needs of a 24-hour a day, 7-day a week operation in an emergency response environment. Current opening is for 2p-10p shift. Job Close Date 11/26/2019 Type of Posting External Department Police Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 5010 Old Manor Rd Austin,T.X. 78723 Preferred Qualifications Experience in a Emergency Communications Center TCOLE License Ability to type at least 40 words per minute with 80% accuracy. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Direct, assign, and monitor the performance of job tasks by telecommunication operators. Compile and prepare shift activity reports to track operational activities and personnel. Coordinate the flow of work from one shift to another. Monitor operations of equipment, notifying appropriate personnel of inoperative equipment or other problems. Assist in the resolutions of difficult or complex calls. Operate communications equipment in monitoring and determining the exact nature of each request for service. Responsibilities- Supervision and/or Leadership Exercised: Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of supervisory and managerial techniques and principles. Knowledge of emergency communications equipment and its operations. Knowledge of the operations of an emergency telecommunications center. Knowledge of switchboard equipment and its operation. Knowledge of voice operations equipment and its function Skill in oral and written communications. Skill in handling conflict and uncertain situations. Skill in collecting, analyzing, and interpreting applicable data. Ability to work with frequent interruptions and changes in priorities. Ability to train others. Ability to establish and maintain excellent communication/working relationships with personnel, city, county, and state emergency personnel, and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation from high school or equivalent. Three (3) years experience as a telecommunications operator. One (1) year in a lead or supervisor capacity in any profession. Do you meet the minimum qualifications for this position? Yes No * Please describe how you meet the minimum qualifications for this position. (Open Ended Question) * Are you willing to work weekends, holidays, and extended shifts as required by the position? Yes No * How many years of emergency communications experience do you have? Less than 2 3 years - 4 years 5 years - 6 years More than 6 years * Describe your experience in a supervisory or lead capacity. (Open Ended Question) * Do you currently hold a TCOLE (Texas Commission on Law Enforcement) License? Yes No * Can you provide proof of a typing test dated within the last six months from the Texas Workforce with an 80% accuracy and minimum 40 WPM? Yes No * If identified as a top candidate, do you agree to a Criminal Background Investigation (CBI)? Yes No Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
City of Portland, Oregon
Portland, Oregon, United States
The Position The City of Portland, Bureau of Emergency Communications is seeking Emergency Communications Dispatcher Trainees to become Senior Emergency Communications Dispatchers for Portland / Multnomah County 9-1-1. Senior Emergency Communications Dispatchers answer/process emergency and non-emergency calls; and dispatch police, fire and medical responders on emergencies. The work is fast paced and rewarding, but often performed under stressful demands for speed and accuracy due to the nature of the work. Emergency Communications Dispatcher Trainees participate in a comprehensive paid training program that includes classroom learning, extensive on-the-job training with experienced employees and directed self-study. The training program prepares Dispatcher Trainees to use critical thinking skills during quickly changing situations; to utilize computer, radio and phone systems required to complete the work; and to develop communication skills necessary to ensure public/responder safety. At entry, the employee works under close supervision until able to demonstrate proficiency in all required aspects of the position. Work is reviewed for the quality of service provided to the public and partner agencies, through the examination of records and on-the-job observation. Experienced employees are required to perform with minimal supervision and may assist in training new employees. The ability to work any shift, on any day of the week, and to work overtime is an essential function of the job. Typical shift configurations for experienced employees are four - 10 hour days. Employees are not required to report to work on their days off. WHY JOIN THE CITY OF PORTLAND? The City of Portland workforce serves a population of over 650,000. We are culture- and solutions-driven, viewing every challenge as an opportunity to learn, improve, and share our expertise. We are committed to removing systemic barriers to resources, access, and opportunity. The City is a believer in ALL people and continues to actively recruit and retain diverse top talent every day. We offer a comprehensive benefits package , including but not limited to medical, dental, vision, basic life, short- and long-term disability coverage to eligible employees and their families.If you are open-minded, motivated, community-focused, and self-aware, please apply yourself at the City of Portland today. To Qualify The following minimum qualifications are required for this position: Possess a high school diploma or its equivalent. Be at least 18 years old at time of hire. Proof of typing speed (online test) of at least 40 Net Words Per Minutes (WPM). Meet all the requirements indicated in the supplemental questions. Provide thoughtful responses to Supplemental Questions 4-8. Pass a comprehensive background investigation. The Recruitment Process The recruitment process will consist of a Pass/Fail review of the Supplemental Questions (No. 4-24) which will be reviewed for all complete applications. Only those applicants meeting the minimum qualifications, listed in the "To qualify" section will be placed on an equally ranked eligible list which will be forwarded to the bureau for hiring purposes. You have 14 days from the notice of the examination results to let us know if you disagree with your results. Please read the City of Portland Administrative Rule 3.01 for complete information. Additional evaluation may be required prior to the establishment of the eligible list and/or final selection. TYPING TEST DIRECTIONS Prior to submitting an application, you must pass an online typing test using Typing Test Pro. There is no charge for this test. Follow this link: Typing Test To pass, applicants must have a net typing speed of at least 40 words per minute with 90% accuracy. Before starting the actual test, utilize the "practice" feature and familiarize yourself with the entire keyboard. The test is 3 minutes and there are 4 opportunities to pass . Applicants will be disqualified from the hiring process for creating additional profiles using different email addresses. After you pass, click Next to be directed to the City of Portland job website. Your results are automatically sent to the administrator, so you do not need to send a separate confirmation email with your application. Previous typing certificates from this program or from other sources will not be accepted. Essay Questionnaire (911 Dispatcher Trainee Questionnaire Nos. 4-8) Your responses must fully and clearly demonstrate your qualifications. These responses will be a basis for your evaluation. Incomplete or inappropriate responses may result in disqualification. Please note: A cover letter or resume is not required and will not be used during our evaluation process. Your responses to the essay questions are sufficient. Screening Questionnaire (911 Dispatcher Trainee Supplemental Questionnaire Nos. 9-24) The job of a Senior Emergency Communications Dispatcher is an exciting and challenging career. However, many applicants focus only on the positive aspects of the work without carefully considering some of the less desirable aspects. As a result, when new employees encounter negative job features, they sometimes react by leaving the job well before training is completed. These early resignations, due to a lack of accurate job knowledge, can be avoided. Therefore, the screening questions are provided to assist potential applicants in evaluating their interest and fitness for Emergency Communications work. All the job features listed in the screening questions are requirements for the position of Emergency Communications Dispatch Trainee . You must be willing to comply with THESE requirements to be considered for the position. Answering "NO" to any of the screening questions will result in elimination from further consideration. You must answer each question. RECRUITMENT ACTIVITY SCHEDULE: Recruitment Opens November 11, 2019 Recruitment Closes no later than November 25, 2019 Notices Sent Week of December 2, 2019 ABOUT THE HIRING PROCESS: Candidates placed on the eligible list will be invited to a Pass/FailCritiCallTest, Pass/Fail Oral Interviews and a Pass/Fail Employment Reference Check/Background Investigation. A conditional offer of employment is subject to the results of a background investigation, psychological assessment, a drug screen, and a vision/hearing test. CritiCallTesting: December 16-20 1st Interview: January 13-22 2nd Interview: January 27-30 Background Investigations Completed by: March 20 Psychological Assessment: April 6-9 Academy Start Date: May 4, 2020 Additional Information Application Instructions All completed applications for this position must be submitted no later than 11:59pm, on the closing date of this recruitment. E-mailed and/or faxed applications will not be accepted . Work Status: Non-citizen applicants must be authorized to work in the United States at the time of application. Veterans' Preference: If you are requesting Veterans' Preference, attach a copy of your DD214/DD215 and/or Veterans Administration letter stating your disability to your profile, as well as checking the box identifying yourself as a Veteran. You must request Veterans' Preference AND include a copy of your documentation for each recruitment to which you apply. Veterans' Preference documentation must be submitted no later than 11:59 PM on the closing date of this recruitment. ADA Accommodations: If you identify as a person with a disability and would like to request a reasonable accommodation when applying for this job, please contact the Recruiter below for assistance. Equal Employment Opportunity: It is the policy of the City of Portland that no person shall be discriminated against based on race, religion, color, sex, marital status, family status, national origin, age, mental or physical disability, protected veteran status, sexual orientation, gender identity or source of income. The City values diversity and encourages everyone who is interested in employment with the City to apply. Questions? TerrolJohnson, Senior Recruiter Bureau of Human Resources Terrol.Johnson@portlandoregon.gov (503) 823-3172 An Equal Opportunity/Affirmative Action Employer OPTIONAL INFORMATION SESSION To assist you in understanding this position and the recruitment process, we will offer an Optional Information Session that will provide you with details about the position and about the application process. You are not required to attend to apply for this job but attending will help you with the application process. You are welcome to join us for this optional information session: 11/21/19 North Portland Branch Library 512 N Killingsworth St Portland, OR 97217 4:30 - 5:45 Closing Date/Time: 11/25/2019 11:59 PM Pacific
Nov 11, 2019
Full Time
The Position The City of Portland, Bureau of Emergency Communications is seeking Emergency Communications Dispatcher Trainees to become Senior Emergency Communications Dispatchers for Portland / Multnomah County 9-1-1. Senior Emergency Communications Dispatchers answer/process emergency and non-emergency calls; and dispatch police, fire and medical responders on emergencies. The work is fast paced and rewarding, but often performed under stressful demands for speed and accuracy due to the nature of the work. Emergency Communications Dispatcher Trainees participate in a comprehensive paid training program that includes classroom learning, extensive on-the-job training with experienced employees and directed self-study. The training program prepares Dispatcher Trainees to use critical thinking skills during quickly changing situations; to utilize computer, radio and phone systems required to complete the work; and to develop communication skills necessary to ensure public/responder safety. At entry, the employee works under close supervision until able to demonstrate proficiency in all required aspects of the position. Work is reviewed for the quality of service provided to the public and partner agencies, through the examination of records and on-the-job observation. Experienced employees are required to perform with minimal supervision and may assist in training new employees. The ability to work any shift, on any day of the week, and to work overtime is an essential function of the job. Typical shift configurations for experienced employees are four - 10 hour days. Employees are not required to report to work on their days off. WHY JOIN THE CITY OF PORTLAND? The City of Portland workforce serves a population of over 650,000. We are culture- and solutions-driven, viewing every challenge as an opportunity to learn, improve, and share our expertise. We are committed to removing systemic barriers to resources, access, and opportunity. The City is a believer in ALL people and continues to actively recruit and retain diverse top talent every day. We offer a comprehensive benefits package , including but not limited to medical, dental, vision, basic life, short- and long-term disability coverage to eligible employees and their families.If you are open-minded, motivated, community-focused, and self-aware, please apply yourself at the City of Portland today. To Qualify The following minimum qualifications are required for this position: Possess a high school diploma or its equivalent. Be at least 18 years old at time of hire. Proof of typing speed (online test) of at least 40 Net Words Per Minutes (WPM). Meet all the requirements indicated in the supplemental questions. Provide thoughtful responses to Supplemental Questions 4-8. Pass a comprehensive background investigation. The Recruitment Process The recruitment process will consist of a Pass/Fail review of the Supplemental Questions (No. 4-24) which will be reviewed for all complete applications. Only those applicants meeting the minimum qualifications, listed in the "To qualify" section will be placed on an equally ranked eligible list which will be forwarded to the bureau for hiring purposes. You have 14 days from the notice of the examination results to let us know if you disagree with your results. Please read the City of Portland Administrative Rule 3.01 for complete information. Additional evaluation may be required prior to the establishment of the eligible list and/or final selection. TYPING TEST DIRECTIONS Prior to submitting an application, you must pass an online typing test using Typing Test Pro. There is no charge for this test. Follow this link: Typing Test To pass, applicants must have a net typing speed of at least 40 words per minute with 90% accuracy. Before starting the actual test, utilize the "practice" feature and familiarize yourself with the entire keyboard. The test is 3 minutes and there are 4 opportunities to pass . Applicants will be disqualified from the hiring process for creating additional profiles using different email addresses. After you pass, click Next to be directed to the City of Portland job website. Your results are automatically sent to the administrator, so you do not need to send a separate confirmation email with your application. Previous typing certificates from this program or from other sources will not be accepted. Essay Questionnaire (911 Dispatcher Trainee Questionnaire Nos. 4-8) Your responses must fully and clearly demonstrate your qualifications. These responses will be a basis for your evaluation. Incomplete or inappropriate responses may result in disqualification. Please note: A cover letter or resume is not required and will not be used during our evaluation process. Your responses to the essay questions are sufficient. Screening Questionnaire (911 Dispatcher Trainee Supplemental Questionnaire Nos. 9-24) The job of a Senior Emergency Communications Dispatcher is an exciting and challenging career. However, many applicants focus only on the positive aspects of the work without carefully considering some of the less desirable aspects. As a result, when new employees encounter negative job features, they sometimes react by leaving the job well before training is completed. These early resignations, due to a lack of accurate job knowledge, can be avoided. Therefore, the screening questions are provided to assist potential applicants in evaluating their interest and fitness for Emergency Communications work. All the job features listed in the screening questions are requirements for the position of Emergency Communications Dispatch Trainee . You must be willing to comply with THESE requirements to be considered for the position. Answering "NO" to any of the screening questions will result in elimination from further consideration. You must answer each question. RECRUITMENT ACTIVITY SCHEDULE: Recruitment Opens November 11, 2019 Recruitment Closes no later than November 25, 2019 Notices Sent Week of December 2, 2019 ABOUT THE HIRING PROCESS: Candidates placed on the eligible list will be invited to a Pass/FailCritiCallTest, Pass/Fail Oral Interviews and a Pass/Fail Employment Reference Check/Background Investigation. A conditional offer of employment is subject to the results of a background investigation, psychological assessment, a drug screen, and a vision/hearing test. CritiCallTesting: December 16-20 1st Interview: January 13-22 2nd Interview: January 27-30 Background Investigations Completed by: March 20 Psychological Assessment: April 6-9 Academy Start Date: May 4, 2020 Additional Information Application Instructions All completed applications for this position must be submitted no later than 11:59pm, on the closing date of this recruitment. E-mailed and/or faxed applications will not be accepted . Work Status: Non-citizen applicants must be authorized to work in the United States at the time of application. Veterans' Preference: If you are requesting Veterans' Preference, attach a copy of your DD214/DD215 and/or Veterans Administration letter stating your disability to your profile, as well as checking the box identifying yourself as a Veteran. You must request Veterans' Preference AND include a copy of your documentation for each recruitment to which you apply. Veterans' Preference documentation must be submitted no later than 11:59 PM on the closing date of this recruitment. ADA Accommodations: If you identify as a person with a disability and would like to request a reasonable accommodation when applying for this job, please contact the Recruiter below for assistance. Equal Employment Opportunity: It is the policy of the City of Portland that no person shall be discriminated against based on race, religion, color, sex, marital status, family status, national origin, age, mental or physical disability, protected veteran status, sexual orientation, gender identity or source of income. The City values diversity and encourages everyone who is interested in employment with the City to apply. Questions? TerrolJohnson, Senior Recruiter Bureau of Human Resources Terrol.Johnson@portlandoregon.gov (503) 823-3172 An Equal Opportunity/Affirmative Action Employer OPTIONAL INFORMATION SESSION To assist you in understanding this position and the recruitment process, we will offer an Optional Information Session that will provide you with details about the position and about the application process. You are not required to attend to apply for this job but attending will help you with the application process. You are welcome to join us for this optional information session: 11/21/19 North Portland Branch Library 512 N Killingsworth St Portland, OR 97217 4:30 - 5:45 Closing Date/Time: 11/25/2019 11:59 PM Pacific
City of Portland, Oregon
Portland, Oregon, United States
The Position This is a trainee position for journey level emergency communications dispatchers from other jurisdictions who have gained the skills via training and employment in order to effectively perform dispatching work in the field of emergency communications, with the exception of fire dispatch. Incumbents are responsible for participating in formal classroom training, on-the-job-training, simulation training and directed self-study. Prior to promotion to the police dispatcher classification, incumbents must be able to demonstrate proficiency to operate telephone, use radio and computer equipment to record requests for emergency services, and dispatch police field units; and monitor the status of field units. The ability to work any shift, on any day, and to work overtime is an essential function of the job. Typical shift configurations for experienced employees are four - 10 hour days; employees are not required to report to work on their days off. WHY JOIN THE CITY OF PORTLAND? The City of Portland workforce serves a population of over 650,000. We are culture- and solutions-driven, viewing every challenge as an opportunity to learn, improve, and share our expertise. We are committed to removing systemic barriers to resources, access, and opportunity. The City is a believer in ALL people and continues to actively recruit and retain diverse top talent every day. We offer a comprehensive benefits package , including but not limited to medical, dental, vision, basic life, short- and long-term disability coverage to eligible employees and their families.If you are open-minded, motivated, community-focused, and self-aware, please apply yourself at the City of Portland today. To Qualify The following minimum qualifications are required for this position: Have knowledge of the proper application of radio communications codes and terms and the use of radio equipment. Have skill in dispatching police and emergency units. Have skill in operating computer terminals and a keyboard to transcribe simultaneous oral communications and/or handwritten copy. Have skill in using street maps and computer mapping systems to locate addresses, streets, block numbers, etc. Have the ability to remember and accurately transcribe spoken information including names, addresses, sequences of letters and numbers, descriptions and directions. Currently hold, or have held State of Oregon DPSST (Department of Public Safety Standards and Training) certification in Telecommunications and Emergency Medical Dispatch ( or equivalent certification from another state ) within the last year. Must pass a comprehensive background investigation. Possess a high school diploma or its equivalent. Be at least 18 years old at time of hire. Proof of typing speed (online test instructions below) of at least 40 Net Words Per Minutes (WPM) The Recruitment Process The recruitment process will consist of an evaluation of the applicant's knowledge, skill and abilities as demonstrated in their cover letter, resume and typing test weighted 100%. Only the most qualified candidates passing the cover letter/resume evaluation will be placed on an equally ranked eligible list that will be forwarded to the hiring authorities for employment consideration. You have 14 days from the notice of the examination results to let us know if you disagree with your results. Please read the City of Portland Administrative Rule 3.01 for complete information. Candidates placed on the eligible list will be invited to a Pass/Fail CritiCall Test, Pass/Fail Oral Interviews and a Pass/Fail Employment Reference Check/Background Investigation. A conditional offer of employment is subject to the results of a background investigation, psychological assessment, a drug screen, and a vision/hearing test. Additional evaluation may be required prior to the establishment of the eligible list and/or final selection. Application Instructions Applicants must submit a cover letter and professional resume online, specifically focused on your qualifications for this position as identified in the "To Qualify" section of this announcement in accordance with the following Application Instructions: Your résumé and cover letter will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification. Your cover letter should include details describing your education, training and/or experience, and where obtained which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement. Your résumé should support the details described in the cover letter. If you are requesting Veteran's Preference, as identified below, please describe in your cover letter any transferrable skills obtained during your military service and how they relate to each of the required minimum qualifications under the "To Qualify" section above . TYPING TEST DIRECTIONS Prior to submitting an application, you must pass an online typing test using Typing Test Pro. There is no charge for this test. Follow this link: Typing Test To pass, applicants must have a net typing speed of at least 40 words per minute with 90% accuracy. Before starting the actual test, utilize the "practice" feature and familiarize yourself with the entire keyboard. The test is 3 minutes and there are 4 opportunities to pass . Applicants will be disqualified from the hiring process for creating additional profiles using different email addresses. After you pass, click Next to be directed to the City of Portland job website. Your results are automatically sent to the administrator, so you do not need to send a separate confirmation email with your application. Previous typing certificates from this program or from other sources will not be accepted. Additional Information Work Status: Non-citizen applicants must be authorized to work in the United States at the time of application. Veterans' Preference: If you are requesting Veterans' Preference, attach a copy of your DD214/DD215 and/or Veterans Administration letter stating your disability to your profile, as well as checking the box identifying yourself as a Veteran. You must request Veterans' Preference AND include a copy of your documentation for each recruitment to which you apply. Veterans' Preference documentation must be submitted no later than 11:59 PM on the closing date of this recruitment. ADA Accommodations: If you identify as a person with a disability and would like to request a reasonable accommodation when applying for this job, please contact the Recruiter below for assistance. Equal Employment Opportunity: It is the policy of the City of Portland that no person shall be discriminated against based on race, religion, color, sex, marital status, family status, national origin, age, mental or physical disability, protected veteran status, sexual orientation, gender identity or source of income. The City values diversity and encourages everyone who is interested in employment with the City to apply. Questions? TerrolJohnson, SeniorRecruiter Bureau of Human Resources Terrol.Johnson@portlandoregon.gov (503) 823-3172 An Equal Opportunity / Affirmative Action Employer Closing Date/Time: 11/25/2019 11:59 PM Pacific
Nov 11, 2019
Full Time
The Position This is a trainee position for journey level emergency communications dispatchers from other jurisdictions who have gained the skills via training and employment in order to effectively perform dispatching work in the field of emergency communications, with the exception of fire dispatch. Incumbents are responsible for participating in formal classroom training, on-the-job-training, simulation training and directed self-study. Prior to promotion to the police dispatcher classification, incumbents must be able to demonstrate proficiency to operate telephone, use radio and computer equipment to record requests for emergency services, and dispatch police field units; and monitor the status of field units. The ability to work any shift, on any day, and to work overtime is an essential function of the job. Typical shift configurations for experienced employees are four - 10 hour days; employees are not required to report to work on their days off. WHY JOIN THE CITY OF PORTLAND? The City of Portland workforce serves a population of over 650,000. We are culture- and solutions-driven, viewing every challenge as an opportunity to learn, improve, and share our expertise. We are committed to removing systemic barriers to resources, access, and opportunity. The City is a believer in ALL people and continues to actively recruit and retain diverse top talent every day. We offer a comprehensive benefits package , including but not limited to medical, dental, vision, basic life, short- and long-term disability coverage to eligible employees and their families.If you are open-minded, motivated, community-focused, and self-aware, please apply yourself at the City of Portland today. To Qualify The following minimum qualifications are required for this position: Have knowledge of the proper application of radio communications codes and terms and the use of radio equipment. Have skill in dispatching police and emergency units. Have skill in operating computer terminals and a keyboard to transcribe simultaneous oral communications and/or handwritten copy. Have skill in using street maps and computer mapping systems to locate addresses, streets, block numbers, etc. Have the ability to remember and accurately transcribe spoken information including names, addresses, sequences of letters and numbers, descriptions and directions. Currently hold, or have held State of Oregon DPSST (Department of Public Safety Standards and Training) certification in Telecommunications and Emergency Medical Dispatch ( or equivalent certification from another state ) within the last year. Must pass a comprehensive background investigation. Possess a high school diploma or its equivalent. Be at least 18 years old at time of hire. Proof of typing speed (online test instructions below) of at least 40 Net Words Per Minutes (WPM) The Recruitment Process The recruitment process will consist of an evaluation of the applicant's knowledge, skill and abilities as demonstrated in their cover letter, resume and typing test weighted 100%. Only the most qualified candidates passing the cover letter/resume evaluation will be placed on an equally ranked eligible list that will be forwarded to the hiring authorities for employment consideration. You have 14 days from the notice of the examination results to let us know if you disagree with your results. Please read the City of Portland Administrative Rule 3.01 for complete information. Candidates placed on the eligible list will be invited to a Pass/Fail CritiCall Test, Pass/Fail Oral Interviews and a Pass/Fail Employment Reference Check/Background Investigation. A conditional offer of employment is subject to the results of a background investigation, psychological assessment, a drug screen, and a vision/hearing test. Additional evaluation may be required prior to the establishment of the eligible list and/or final selection. Application Instructions Applicants must submit a cover letter and professional resume online, specifically focused on your qualifications for this position as identified in the "To Qualify" section of this announcement in accordance with the following Application Instructions: Your résumé and cover letter will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification. Your cover letter should include details describing your education, training and/or experience, and where obtained which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement. Your résumé should support the details described in the cover letter. If you are requesting Veteran's Preference, as identified below, please describe in your cover letter any transferrable skills obtained during your military service and how they relate to each of the required minimum qualifications under the "To Qualify" section above . TYPING TEST DIRECTIONS Prior to submitting an application, you must pass an online typing test using Typing Test Pro. There is no charge for this test. Follow this link: Typing Test To pass, applicants must have a net typing speed of at least 40 words per minute with 90% accuracy. Before starting the actual test, utilize the "practice" feature and familiarize yourself with the entire keyboard. The test is 3 minutes and there are 4 opportunities to pass . Applicants will be disqualified from the hiring process for creating additional profiles using different email addresses. After you pass, click Next to be directed to the City of Portland job website. Your results are automatically sent to the administrator, so you do not need to send a separate confirmation email with your application. Previous typing certificates from this program or from other sources will not be accepted. Additional Information Work Status: Non-citizen applicants must be authorized to work in the United States at the time of application. Veterans' Preference: If you are requesting Veterans' Preference, attach a copy of your DD214/DD215 and/or Veterans Administration letter stating your disability to your profile, as well as checking the box identifying yourself as a Veteran. You must request Veterans' Preference AND include a copy of your documentation for each recruitment to which you apply. Veterans' Preference documentation must be submitted no later than 11:59 PM on the closing date of this recruitment. ADA Accommodations: If you identify as a person with a disability and would like to request a reasonable accommodation when applying for this job, please contact the Recruiter below for assistance. Equal Employment Opportunity: It is the policy of the City of Portland that no person shall be discriminated against based on race, religion, color, sex, marital status, family status, national origin, age, mental or physical disability, protected veteran status, sexual orientation, gender identity or source of income. The City values diversity and encourages everyone who is interested in employment with the City to apply. Questions? TerrolJohnson, SeniorRecruiter Bureau of Human Resources Terrol.Johnson@portlandoregon.gov (503) 823-3172 An Equal Opportunity / Affirmative Action Employer Closing Date/Time: 11/25/2019 11:59 PM Pacific
City of Concord, CA
Concord, California, United States
***OPEN & PROMOTIONAL JOB OPPORTUNITY*** Police Dispatcher II Recruitment Incentives Leave Pre-Accruals Vacation and Sick Leave Pre-Accruals (front-loading first year's accrual of vacation (80 hours) and sick leave (96 hours) upon hire). Communications Training Officer Pay Differential The City of Concord also offers a Training Pay Differential for Communications Training Officers ("CTO") (5% for each hour assigned as CTO and engaged in providing formal training to a police dispatcher trainee). POLICE DISPATCHER II Purpose In support of police law enforcement and other public safety functions, performs activities related to the processing of service requests including communications and dispatch, status monitoring, information development and communication, entry level dispatcher training, and records and files maintenance in a computer-aided environment; performs related and other work as required all within the context of the City's Mission of providing responsive, cost effective, and innovative local government services through a collaborative effort with the community to make Concord a city of the highest quality. Equipment, Methods & Guidelines Uses computer-aided dispatch system, including 911 emergency telephone, Telephone Device for the Deaf (TDD) and other multi-line telephone systems, various law enforcement telecommunications systems, multi-channel radio console with headsets and telephone handsets, video display terminals, computer keyboards, and alarm systems. Resource materials include hardware and software documentation, Dispatcher Training Manual, Dispatcher Training Guide, call-out schedules, maps, standardized service request classifications, level of response decision criteria, policies, regulations, operating procedures, directives, and violation codes contained in both City and other agency reference documents and manuals. Working Conditions Work is located in the Police Communications Center with variable lighting intensity and background noise. Work includes pressures generated by the necessity for appropriate and timely responses and follow-up required by emergency and routine events that often occur simultaneously. Work also involves prolonged periods of sitting. Incumbents are subject to shift assignments including evenings, weekends, and holidays; and to shift holdovers, early work calls, and scheduled overtime. Physical Demands Work emphasizes clear speech, visual and hearing acuity, and manual dexterity; prolonged periods of sitting and of wearing a headset; may occasionally perform moderate lifting (such as 30-50 pound boxes of computer paper), carrying, pushing, pulling and stooping. Must be able to work in an environment, with randomly occurring periods that are dominated by crisis situations and stress filled working conditions. Supervisory Guidance Received/Given Supervision received is intended to prescribe both general and detailed methods for achieving objectives. This is the journey level dispatcher classification and incumbents are expected to assist in training and monitoring the progress of entry level dispatchers when conditions require. Examples of duties include, but are not limited to: Receives, interprets, classifies, prioritizes and responds to calls of a routine and emergency nature, including those calls involving life-threatening situations. Enters relevant information by computer keyboard and, as appropriate, transmits message for dispatching. Assigns calls to police units for necessary action, determining how many and which units are required for response. May coordinate, with patrol supervisors regarding deployment of personnel. Visually monitors video display terminals and aurally monitors police radio frequencies to ensure correct status of officers and pending and dispatched calls, making "on-line changes" via keyboard as appropriate. Calls out Public Works standby personnel, perform call-outs for various local government entities, and monitors local government radio for their status. Determines appropriate communications or research channels selecting from emergency telephone lines, radio room telephone lines, business telephone lines, police radio channels, other agency radio channels, and manual computerized information systems. Provides information to officers expeditiously in areas such as warrants, vehicles, driver's licenses, parole, and criminal history information. Interprets or clarifies coded responses from various systems for police officers or other parties. Confirms warrants with responsible agencies, receives warrants and updates status of warrants. Accesses and updates information in a variety of on-line Law Enforcement data systems, including systems which contain confidential data. Develops, confirms, and relays information by contacting persons such as those in the internal chain of command; relatives of those involved in incidents; employers; hospitals; sworn and non-sworn public safety personnel at other agencies; other City departments; ambulance services; detoxification centers; tow companies; attorneys; state parole; animal control; commercial establishments; alarm companies; and schools. Monitors other public safety and emergency preparedness radio traffic; fire panel and security system boards; local government radio channels; and jail and complaint desk alarms, and takes appropriate actions. Maintains various logs and records of activities, such as radio transmissions, telephone calls received, call-outs and tow requests, equipment failure log, personal time keeping an attendance. Follows defined alternative procedures in the event of computer or other equipment malfunction such as performing shut down and start up procedures. Performs various tasks to ensure proper operation of equipment such as setting and resetting computer system, video display terminals, mobile data terminals and printers; and changing print ribbons, paper, and recording tapes. Performs activities related to the operation of a county-wide law enforcement radio system (CLERS) such as monitoring radio channel and issuing all points bulletins following county protocol and procedures. Assists in training entry level and per diem dispatchers as required. Promotes the City's Mission to make Concord a city of the highest quality by providing responsive, cost-effective, and innovative government services; understands and subscribes to the Vision and Values Statement adopted by the City. Performs other work as assigned. Qualifications: Knowledge and Abilities Knowledge of specific data processing and telecommunications equipment used in a public safety Communications Center. Knowledge of relevant sections of various California codes such as the Penal, Health and Safety, Municipal, Welfare and Institutions, and Vehicle codes; interdepartmental regulations, policies and procedures; various hardware and software documentation; Federal Communications Commission Regulations; of the resources, equipment, methods, procedures, and nomenclature included in and associated with computer-aided dispatch and automated information systems. Ability to read, comprehend, and retain. Ability to learn the geographic layout of the City, including location of streets, street names, freeways, shopping centers, industrial parks, hotels, and other landmarks. Ability to remain calm in situations of stress; to assess events quickly and accurately; to adapt communications and behavioral styles appropriately in response to individuals and situations; to obtain and accurately record required information; to effectively classify and prioritize service requests; to act promptly and decisively; to make acceptable decisions; to quickly search and find information from resource systems, manuals, maps and other documents and to accurately and concisely convey such information orally and in writing; to spell accurately and use correct grammar; to speak clearly, concisely and audibly; to perform multiple tasks simultaneously; to meet the physical requirements of the work; to understand and carry out oral and written instructions; and to establish and maintain cooperative and effective relationships with those contacted in the course of work. Education/Experience Any combination equivalent to experience and education that would likely provide the required knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be: Education: Satisfactory completion of high school or the equivalent. Experience: Three years of related work experience that has provided the knowledge, skills and abilities necessary to perform the duties of a law enforcement dispatcher in a computer-assisted environment, including at least one year experience working in a POST-certified law enforcement communications center. Other: Other: Ability to operate an alpha-numeric keyboard with sufficient speed and accuracy to provide efficient input into a computer terminal, measured by the ability to type at a rate of 35 words per minute (net). A typing certificate issued within the last 12 months is required. The typing certificate must be attached to the online application and scored according to the following method: 5 minute timed typing exercise, showing a gross rate of speed and a net rate of speed. This information MUST be included on the typing certificate. Applications received without a valid typing certificate, or not meeting the minimum net words per minute WILL NOT be considered and WILL NOT be contacted to correct the deficiency. Online typing tests WILL NOT be accepted. For a list of agencies where you can obtain your typing certificate, please click here. Must have normal (or correctable to normal) hearing and eyesight and a clear and audible voice for radio and telephone communications. Must have successfully completed the POST-certified police dispatcher course and have successfully passed probation as a dispatcher for a POST-certified law enforcement communications center. Must successfully complete a background investigation as a condition of employment. A California Driver's License and a satisfactory driving record are conditions of initial and continued employment. Closing Date/Time: Continuous
Nov 09, 2019
Full Time
***OPEN & PROMOTIONAL JOB OPPORTUNITY*** Police Dispatcher II Recruitment Incentives Leave Pre-Accruals Vacation and Sick Leave Pre-Accruals (front-loading first year's accrual of vacation (80 hours) and sick leave (96 hours) upon hire). Communications Training Officer Pay Differential The City of Concord also offers a Training Pay Differential for Communications Training Officers ("CTO") (5% for each hour assigned as CTO and engaged in providing formal training to a police dispatcher trainee). POLICE DISPATCHER II Purpose In support of police law enforcement and other public safety functions, performs activities related to the processing of service requests including communications and dispatch, status monitoring, information development and communication, entry level dispatcher training, and records and files maintenance in a computer-aided environment; performs related and other work as required all within the context of the City's Mission of providing responsive, cost effective, and innovative local government services through a collaborative effort with the community to make Concord a city of the highest quality. Equipment, Methods & Guidelines Uses computer-aided dispatch system, including 911 emergency telephone, Telephone Device for the Deaf (TDD) and other multi-line telephone systems, various law enforcement telecommunications systems, multi-channel radio console with headsets and telephone handsets, video display terminals, computer keyboards, and alarm systems. Resource materials include hardware and software documentation, Dispatcher Training Manual, Dispatcher Training Guide, call-out schedules, maps, standardized service request classifications, level of response decision criteria, policies, regulations, operating procedures, directives, and violation codes contained in both City and other agency reference documents and manuals. Working Conditions Work is located in the Police Communications Center with variable lighting intensity and background noise. Work includes pressures generated by the necessity for appropriate and timely responses and follow-up required by emergency and routine events that often occur simultaneously. Work also involves prolonged periods of sitting. Incumbents are subject to shift assignments including evenings, weekends, and holidays; and to shift holdovers, early work calls, and scheduled overtime. Physical Demands Work emphasizes clear speech, visual and hearing acuity, and manual dexterity; prolonged periods of sitting and of wearing a headset; may occasionally perform moderate lifting (such as 30-50 pound boxes of computer paper), carrying, pushing, pulling and stooping. Must be able to work in an environment, with randomly occurring periods that are dominated by crisis situations and stress filled working conditions. Supervisory Guidance Received/Given Supervision received is intended to prescribe both general and detailed methods for achieving objectives. This is the journey level dispatcher classification and incumbents are expected to assist in training and monitoring the progress of entry level dispatchers when conditions require. Examples of duties include, but are not limited to: Receives, interprets, classifies, prioritizes and responds to calls of a routine and emergency nature, including those calls involving life-threatening situations. Enters relevant information by computer keyboard and, as appropriate, transmits message for dispatching. Assigns calls to police units for necessary action, determining how many and which units are required for response. May coordinate, with patrol supervisors regarding deployment of personnel. Visually monitors video display terminals and aurally monitors police radio frequencies to ensure correct status of officers and pending and dispatched calls, making "on-line changes" via keyboard as appropriate. Calls out Public Works standby personnel, perform call-outs for various local government entities, and monitors local government radio for their status. Determines appropriate communications or research channels selecting from emergency telephone lines, radio room telephone lines, business telephone lines, police radio channels, other agency radio channels, and manual computerized information systems. Provides information to officers expeditiously in areas such as warrants, vehicles, driver's licenses, parole, and criminal history information. Interprets or clarifies coded responses from various systems for police officers or other parties. Confirms warrants with responsible agencies, receives warrants and updates status of warrants. Accesses and updates information in a variety of on-line Law Enforcement data systems, including systems which contain confidential data. Develops, confirms, and relays information by contacting persons such as those in the internal chain of command; relatives of those involved in incidents; employers; hospitals; sworn and non-sworn public safety personnel at other agencies; other City departments; ambulance services; detoxification centers; tow companies; attorneys; state parole; animal control; commercial establishments; alarm companies; and schools. Monitors other public safety and emergency preparedness radio traffic; fire panel and security system boards; local government radio channels; and jail and complaint desk alarms, and takes appropriate actions. Maintains various logs and records of activities, such as radio transmissions, telephone calls received, call-outs and tow requests, equipment failure log, personal time keeping an attendance. Follows defined alternative procedures in the event of computer or other equipment malfunction such as performing shut down and start up procedures. Performs various tasks to ensure proper operation of equipment such as setting and resetting computer system, video display terminals, mobile data terminals and printers; and changing print ribbons, paper, and recording tapes. Performs activities related to the operation of a county-wide law enforcement radio system (CLERS) such as monitoring radio channel and issuing all points bulletins following county protocol and procedures. Assists in training entry level and per diem dispatchers as required. Promotes the City's Mission to make Concord a city of the highest quality by providing responsive, cost-effective, and innovative government services; understands and subscribes to the Vision and Values Statement adopted by the City. Performs other work as assigned. Qualifications: Knowledge and Abilities Knowledge of specific data processing and telecommunications equipment used in a public safety Communications Center. Knowledge of relevant sections of various California codes such as the Penal, Health and Safety, Municipal, Welfare and Institutions, and Vehicle codes; interdepartmental regulations, policies and procedures; various hardware and software documentation; Federal Communications Commission Regulations; of the resources, equipment, methods, procedures, and nomenclature included in and associated with computer-aided dispatch and automated information systems. Ability to read, comprehend, and retain. Ability to learn the geographic layout of the City, including location of streets, street names, freeways, shopping centers, industrial parks, hotels, and other landmarks. Ability to remain calm in situations of stress; to assess events quickly and accurately; to adapt communications and behavioral styles appropriately in response to individuals and situations; to obtain and accurately record required information; to effectively classify and prioritize service requests; to act promptly and decisively; to make acceptable decisions; to quickly search and find information from resource systems, manuals, maps and other documents and to accurately and concisely convey such information orally and in writing; to spell accurately and use correct grammar; to speak clearly, concisely and audibly; to perform multiple tasks simultaneously; to meet the physical requirements of the work; to understand and carry out oral and written instructions; and to establish and maintain cooperative and effective relationships with those contacted in the course of work. Education/Experience Any combination equivalent to experience and education that would likely provide the required knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be: Education: Satisfactory completion of high school or the equivalent. Experience: Three years of related work experience that has provided the knowledge, skills and abilities necessary to perform the duties of a law enforcement dispatcher in a computer-assisted environment, including at least one year experience working in a POST-certified law enforcement communications center. Other: Other: Ability to operate an alpha-numeric keyboard with sufficient speed and accuracy to provide efficient input into a computer terminal, measured by the ability to type at a rate of 35 words per minute (net). A typing certificate issued within the last 12 months is required. The typing certificate must be attached to the online application and scored according to the following method: 5 minute timed typing exercise, showing a gross rate of speed and a net rate of speed. This information MUST be included on the typing certificate. Applications received without a valid typing certificate, or not meeting the minimum net words per minute WILL NOT be considered and WILL NOT be contacted to correct the deficiency. Online typing tests WILL NOT be accepted. For a list of agencies where you can obtain your typing certificate, please click here. Must have normal (or correctable to normal) hearing and eyesight and a clear and audible voice for radio and telephone communications. Must have successfully completed the POST-certified police dispatcher course and have successfully passed probation as a dispatcher for a POST-certified law enforcement communications center. Must successfully complete a background investigation as a condition of employment. A California Driver's License and a satisfactory driving record are conditions of initial and continued employment. Closing Date/Time: Continuous
City of Maricopa, AZ
Maricopa, Arizona, United States
General Summary Employees in this classification are responsible for receiving, evaluating, and dispatching calls from the public concerning crimes, questions about City services, police policies, civil matters, fires, and medical emergencies within the City of Maricopa. The person selected for this position will begin employment in early 2020. The City of Maricopa is an Equal Opportunity / Reasonable Accommodation employer. The City does not discriminate on the basis of race, color, gender identity, sexual orientation, religion, national origin, familial status, age, disability, and United States military veteran status. Pursuant to the Americans with Disabilities Act, the City will make a reasonable accommodation(s) during the recruitment & selection process. Persons with a disability may request a reasonable accommodation by contacting Human Resources at hr@maricopa-az.gov . Requests should be made as early as possible to allow time to arrange the accommodation. Essential Duties & Responsibilities The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description. Questions callers to quickly and accurately determine their location and nature of their problem to determine the type of response needed. Appeases and effectively extracts information from citizens under stress. Interprets telephone or radio call and whether a police officer should be dispatched to the scene within the first few seconds of conversation to determine as to whether or not it is an emergency or non-emergency. Provides location information from maps, applying knowledge of streets, highway systems, and geography to provide appropriate and timely assistance. Detects unclear or unusual sounds on the phone or over the radio which may indicate a request for help. Records information received by typing accurately, while also communicating verbally and receiving new information. Makes sound decisions and quickly reacts positively under stressful conditions. Logs information received and/or transmitted using computer terminals to input, query information, send teletypes, and communication via TTY as needed. Remembers details and procedures and applies such instantaneously in an emergency situation. Verifies warrants and interprets data returned to the terminal. Notifies Fire dispatch of medical emergencies, such as attempted suicides, drownings, serious injury accidents, etc. Dispatches calls to proper emergency/police units on the main police channel, police information channel, or the major incident restricted channel and enters appropriate information into a Computer Aided Dispatch (CAD) system. Receives coded information requesting Police investigation from the 9-1-1 Section and dispatches to responsible field unit. Prioritizes calls, monitors channels during critical incidents, determines appropriate officers to respond, and dispatches information to appropriate personnel. Maintains constant awareness of the status of mobile units and updates this information as it changes. Work is performed in the City of Maricopa Police Department Emergency Communications Center under conditions requiring close contact with other employees, often during stressful situations. All other duties as assigned. Minimum and Preferred Entrance Qualifications Education and Experience A high school diploma (or GED equivalent) Any combination of training, education, or experience equivalent one to three (1 - 3) years' experience in public contact or customer service experience which may involve the operation of a multi-line phone system or radio communication system. Any equivalent combination of training, education, and experience that provides the required skills, knowledge and abilities Preferred Qualifications Dispatching police services at a Primary Public Safety Answering Point (PSAP) also known as a 9-1-1 Center or for a fire department at a Secondary PSAP. Experience with computer data entry and/or dealing with emergency traffic. Bilingual speaking skills are desirable . Competencies for Successful Performance of Job Duties Knowledge of: Basic telephone etiquette Public relations techniques State statutes relating to criminal codes and traffic laws, Police Department Operations Orders, and Maricopa City Codes Departmental policies, procedures, and general orders Community resources available to citizen callers Skill in: Communicating clearly, concisely, and effectively both orally and in writing. Effective decision-making and problem solving with a limited amount of information in crisis/emergency situations. Ability to: Speak with a clear, well-modulated voice in English by phone and radio dispatching equipment while tactfully communicating with highly emotional callers; Maintain emotional control, remember details, and work effectively during emergencies, crisis situations, heavy workloads, or extremely stressful conditions; Handle negative comments and feedback from the public; Cope with emotionally tense situations; Remember details and make decisions under stressful conditions; Shut out extraneous information from the work environment, while selectively listening to information recognized as crucial; Learn the Computer Aided Dispatch (CAD) formats and commands as they pertain to Public Safety Communication Operators; Learn the radio and case disposition codes; Learn Maricopa city streets, their numbering sequences, and City boundary limits Establish and maintain effective working relationships with Police Department employees, supervisors, other police and Fire personnel, and citizens.
Nov 08, 2019
Full Time
General Summary Employees in this classification are responsible for receiving, evaluating, and dispatching calls from the public concerning crimes, questions about City services, police policies, civil matters, fires, and medical emergencies within the City of Maricopa. The person selected for this position will begin employment in early 2020. The City of Maricopa is an Equal Opportunity / Reasonable Accommodation employer. The City does not discriminate on the basis of race, color, gender identity, sexual orientation, religion, national origin, familial status, age, disability, and United States military veteran status. Pursuant to the Americans with Disabilities Act, the City will make a reasonable accommodation(s) during the recruitment & selection process. Persons with a disability may request a reasonable accommodation by contacting Human Resources at hr@maricopa-az.gov . Requests should be made as early as possible to allow time to arrange the accommodation. Essential Duties & Responsibilities The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description. Questions callers to quickly and accurately determine their location and nature of their problem to determine the type of response needed. Appeases and effectively extracts information from citizens under stress. Interprets telephone or radio call and whether a police officer should be dispatched to the scene within the first few seconds of conversation to determine as to whether or not it is an emergency or non-emergency. Provides location information from maps, applying knowledge of streets, highway systems, and geography to provide appropriate and timely assistance. Detects unclear or unusual sounds on the phone or over the radio which may indicate a request for help. Records information received by typing accurately, while also communicating verbally and receiving new information. Makes sound decisions and quickly reacts positively under stressful conditions. Logs information received and/or transmitted using computer terminals to input, query information, send teletypes, and communication via TTY as needed. Remembers details and procedures and applies such instantaneously in an emergency situation. Verifies warrants and interprets data returned to the terminal. Notifies Fire dispatch of medical emergencies, such as attempted suicides, drownings, serious injury accidents, etc. Dispatches calls to proper emergency/police units on the main police channel, police information channel, or the major incident restricted channel and enters appropriate information into a Computer Aided Dispatch (CAD) system. Receives coded information requesting Police investigation from the 9-1-1 Section and dispatches to responsible field unit. Prioritizes calls, monitors channels during critical incidents, determines appropriate officers to respond, and dispatches information to appropriate personnel. Maintains constant awareness of the status of mobile units and updates this information as it changes. Work is performed in the City of Maricopa Police Department Emergency Communications Center under conditions requiring close contact with other employees, often during stressful situations. All other duties as assigned. Minimum and Preferred Entrance Qualifications Education and Experience A high school diploma (or GED equivalent) Any combination of training, education, or experience equivalent one to three (1 - 3) years' experience in public contact or customer service experience which may involve the operation of a multi-line phone system or radio communication system. Any equivalent combination of training, education, and experience that provides the required skills, knowledge and abilities Preferred Qualifications Dispatching police services at a Primary Public Safety Answering Point (PSAP) also known as a 9-1-1 Center or for a fire department at a Secondary PSAP. Experience with computer data entry and/or dealing with emergency traffic. Bilingual speaking skills are desirable . Competencies for Successful Performance of Job Duties Knowledge of: Basic telephone etiquette Public relations techniques State statutes relating to criminal codes and traffic laws, Police Department Operations Orders, and Maricopa City Codes Departmental policies, procedures, and general orders Community resources available to citizen callers Skill in: Communicating clearly, concisely, and effectively both orally and in writing. Effective decision-making and problem solving with a limited amount of information in crisis/emergency situations. Ability to: Speak with a clear, well-modulated voice in English by phone and radio dispatching equipment while tactfully communicating with highly emotional callers; Maintain emotional control, remember details, and work effectively during emergencies, crisis situations, heavy workloads, or extremely stressful conditions; Handle negative comments and feedback from the public; Cope with emotionally tense situations; Remember details and make decisions under stressful conditions; Shut out extraneous information from the work environment, while selectively listening to information recognized as crucial; Learn the Computer Aided Dispatch (CAD) formats and commands as they pertain to Public Safety Communication Operators; Learn the radio and case disposition codes; Learn Maricopa city streets, their numbering sequences, and City boundary limits Establish and maintain effective working relationships with Police Department employees, supervisors, other police and Fire personnel, and citizens.
City of Long Beach, CA
Long Beach, CA, United States
DESCRIPTION Accepting online applications only. Apply online 24 hours a day, beginning March 2, 2018. Filing will remain open until vacancies are filled. Filing may close without further notice. EXAMPLES OF DUTIES Under general supervision, receives and dispatches emergency (911) calls for police or fire and emergency medical service; enters data into personal computer while questioning callers for information; determines nature, validity and disposition of calls; may provide post dispatch medical instructions; utilizes computer generated messages and priorities to dispatch field units to emergency situations; operates a variety of communications equipment including radio transmitters, accessories and telephones; performs call reception and dispatch activities utilizing computer-assisted dispatch system; answers or refers inquiries and complaints regarding a wide variety of public safety and related matters; accesses, retrieves, and transmits vehicular or personal information to field units; relays relevant situational information to non-city enforcement or public safety agencies; may provide training for dispatchers and participate in evaluation of their performance; may act in a variety of dispatch supervisory positions; performs other related duties as required. REQUIREMENTS TO FILE 1. MUST BE WILLING TO WORK: Any shift assignment in the Police or Fire Departments and work mandatory holidays, weekends and overtime. 2. MUST BE ABLE TO: Handle a high volume of emergency calls with tact, good judgment, initiative and speed; question callers while simultaneously typing information into a computer terminal (multi-tasking); speak English clearly and understandably; comprehend, interpret and retain written and orally presented information effectively i.e., read, memorize, interpret and apply policies and procedures, State Penal Code, FCC regulations, charts and maps. 3. Ability to demonstrate keyboarding skills at 35 wpm. Keyboarding Certificate Information: Applicants must have a Keyboarding Skill Certificate from an approved government, employment or training agency recognized by the Civil Service department and obtained within the last 12 months (proof required)*. 4. Ability to pass a thorough background investigation and polygraph examination conducted by the Long Beach Police Department. The investigation will cover information regarding relatives, references, acquaintances, educational background, residential history, employment history, criminal history, military service records, financial status, legal history, drug use and related areas. Please click HERE for more information. 5. Must not have any felony convictions (you must not have been convicted of any crime punishable by imprisonment in a penitentiary). *Required documents, such as a keyboarding certificate, must be uploaded to the online application at the time of filing. Any proofs submitted must contain either the applicant's name or other identifying characteristics on the form . DESIRABLE QUALIFICATIONS: Bilingual skills in English/Spanish or English/Southeast Asian languages, experience or training as an emergency communications operator, dispatcher or similar position requiring knowledge of emergency medical or public safety operations, experience dealing with the public in a service related capacity, Emergency Medical Technician (EMT), Emergency Medical Dispatching (EMD), or California Peace Officer Standards and Training (POST) Public Safety Dispatcher Basic (or above) certificate. SELECTION PROCEDURE EXAMINATION WEIGHTS: Application Packet....................................................Qualifying Performance Examination (Video Based)**..............Qualifying **The Public Safety Dispatcher performance examination consists of the National Testing Network (NTN) Emergency Communications Test titled ECOMM. Applicants must schedule a testing date through nationaltestingnetwork.com . In order to complete the application process, candidates must take the NTN exam and complete the online application. A minimum rating of 70 must be attained in order to pass the performance examination. PUBLIC SAFETY DISPATCHER - POST WAIVER APPLICANTS: The National Testing Network (NTN) performance examination will be waived for candidates who have taken the POST Entry-Level Dispatcher Selection Test Battery (POST Dispatcher Test) examination with an approved agency and achieved a T-score of 50.8 or above within one year of the time of filing (proof required)*. Applicants submitting the POST Dispatcher Test examination score must complete the application for Public Safety Dispatcher-POST WAIVER. This is a continuous examination. All applicants meeting the minimum requirements to file will be placed on the eligible list, with those receiving Veteran's Credit first and then in the order in which applications were filed. Eligible lists may be established periodically. In support of the City's Language Access Policy, bilingual skills (Spanish, Khmer and/or Tagalog) are desirable for some positions interacting with the public. If you have not received notification of the status of your application within two weeks of filing, please contact the Civil Service Department at (562) 570-6202. This information is available in an alternativeformat by request at (562) 570-6202.If special accommodation is desired, please contact the Civil ServiceDepartment two (2) business days prior to the test at (562) 570-6202.For hearing impaired, call (562) 570-6638. An Equal Opportunity Employer. Closing Date/Time: Continuous
Nov 07, 2019
Full Time
DESCRIPTION Accepting online applications only. Apply online 24 hours a day, beginning March 2, 2018. Filing will remain open until vacancies are filled. Filing may close without further notice. EXAMPLES OF DUTIES Under general supervision, receives and dispatches emergency (911) calls for police or fire and emergency medical service; enters data into personal computer while questioning callers for information; determines nature, validity and disposition of calls; may provide post dispatch medical instructions; utilizes computer generated messages and priorities to dispatch field units to emergency situations; operates a variety of communications equipment including radio transmitters, accessories and telephones; performs call reception and dispatch activities utilizing computer-assisted dispatch system; answers or refers inquiries and complaints regarding a wide variety of public safety and related matters; accesses, retrieves, and transmits vehicular or personal information to field units; relays relevant situational information to non-city enforcement or public safety agencies; may provide training for dispatchers and participate in evaluation of their performance; may act in a variety of dispatch supervisory positions; performs other related duties as required. REQUIREMENTS TO FILE 1. MUST BE WILLING TO WORK: Any shift assignment in the Police or Fire Departments and work mandatory holidays, weekends and overtime. 2. MUST BE ABLE TO: Handle a high volume of emergency calls with tact, good judgment, initiative and speed; question callers while simultaneously typing information into a computer terminal (multi-tasking); speak English clearly and understandably; comprehend, interpret and retain written and orally presented information effectively i.e., read, memorize, interpret and apply policies and procedures, State Penal Code, FCC regulations, charts and maps. 3. Ability to demonstrate keyboarding skills at 35 wpm. Keyboarding Certificate Information: Applicants must have a Keyboarding Skill Certificate from an approved government, employment or training agency recognized by the Civil Service department and obtained within the last 12 months (proof required)*. 4. Ability to pass a thorough background investigation and polygraph examination conducted by the Long Beach Police Department. The investigation will cover information regarding relatives, references, acquaintances, educational background, residential history, employment history, criminal history, military service records, financial status, legal history, drug use and related areas. Please click HERE for more information. 5. Must not have any felony convictions (you must not have been convicted of any crime punishable by imprisonment in a penitentiary). *Required documents, such as a keyboarding certificate, must be uploaded to the online application at the time of filing. Any proofs submitted must contain either the applicant's name or other identifying characteristics on the form . DESIRABLE QUALIFICATIONS: Bilingual skills in English/Spanish or English/Southeast Asian languages, experience or training as an emergency communications operator, dispatcher or similar position requiring knowledge of emergency medical or public safety operations, experience dealing with the public in a service related capacity, Emergency Medical Technician (EMT), Emergency Medical Dispatching (EMD), or California Peace Officer Standards and Training (POST) Public Safety Dispatcher Basic (or above) certificate. SELECTION PROCEDURE EXAMINATION WEIGHTS: Application Packet....................................................Qualifying Performance Examination (Video Based)**..............Qualifying **The Public Safety Dispatcher performance examination consists of the National Testing Network (NTN) Emergency Communications Test titled ECOMM. Applicants must schedule a testing date through nationaltestingnetwork.com . In order to complete the application process, candidates must take the NTN exam and complete the online application. A minimum rating of 70 must be attained in order to pass the performance examination. PUBLIC SAFETY DISPATCHER - POST WAIVER APPLICANTS: The National Testing Network (NTN) performance examination will be waived for candidates who have taken the POST Entry-Level Dispatcher Selection Test Battery (POST Dispatcher Test) examination with an approved agency and achieved a T-score of 50.8 or above within one year of the time of filing (proof required)*. Applicants submitting the POST Dispatcher Test examination score must complete the application for Public Safety Dispatcher-POST WAIVER. This is a continuous examination. All applicants meeting the minimum requirements to file will be placed on the eligible list, with those receiving Veteran's Credit first and then in the order in which applications were filed. Eligible lists may be established periodically. In support of the City's Language Access Policy, bilingual skills (Spanish, Khmer and/or Tagalog) are desirable for some positions interacting with the public. If you have not received notification of the status of your application within two weeks of filing, please contact the Civil Service Department at (562) 570-6202. This information is available in an alternativeformat by request at (562) 570-6202.If special accommodation is desired, please contact the Civil ServiceDepartment two (2) business days prior to the test at (562) 570-6202.For hearing impaired, call (562) 570-6638. An Equal Opportunity Employer. Closing Date/Time: Continuous
Job Job Summary This position is responsible for receiving emergency and non-emergency calls, for initiating the appropriate response, and for monitoring field responder activity. Major Duties Answers emergency and administrative telephone lines. (25%) Prioritizes calls. Obtains and records relevant information. Determines appropriate jurisdiction; transfers to appropriate agencies. Dispenses information. Coordinates with and conveys information to partner agencies. Enters information to the Computer Aided Dispatch system. Dispatches Police and Fire units as appropriate. (25%) Determines nature of call and dispatches appropriate personnel. Maintains radio contact with and remains informed of the location of field personnel. Supplies field personnel with information as needed. Monitors and properly logs unit initiated activities. Conducts queries and enters/maintains records via Alabama Criminal Justice Information Center and National Crime Information Center databases. (25%) Conducts queries for driver's license, other identification cards, and vehicle registration information. Enters, maintains, and executes wanted and missing persons and stolen property information. Confirms and executes warrants. Provides administrative support for communications operations. (15%) Assists in the maintenance of on-call schedules. Maintains supply inventory; orders items as needed. Maintains a clean work area. Completes special projects as assigned. Maintains logs and information lists. Maintains warrant files, database entries, emergency contact information, etc. Assists in training personnel. Performs related duties. (10%) Demonstrates punctual, regular, and reliable attendance. Attends meetings, workshops, and training sessions. Provides innovative solutions to enhance current processes and procedures and/or resolve workplace issues. Performs other duties as assigned. Knowledge, Skills and Abilities Knowledge of communications software and hardware. Knowledge of Alabama Criminal Justice Information Center and National Crime Information Center guidelines. Knowledge of City streets and geography. Knowledge of the Computer Aided Dispatch system. Skill in operating two-way radios and multi-line telephone systems. Skill in making decisions in stressful situations. Skill in dealing with the public. Skill in training personnel. Skill in oral and written communication. Ability to work cooperatively with others. Supervisory Controls The Communications Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results. Guidelines Guidelines include division standard operating procedures, state and federal laws, City ordinances, Federal Communications Commission regulations, Alabama Criminal Justice Information Center and National Crime Information Center policies, City policies and procedures, and City of Auburn Core Values, Vision, and Mission statements. These guidelines are generally clear and specific, but may require some interpretation in application. Complexity/Scope of Work The work consists of related emergency and non-emergency communication duties. The need to respond quickly and effectively to emergency situations contributes to the complexity of the position. The purpose of this position is to process emergency and non-emergency calls for service. Success in this position contributes to the safety of life and property. Contacts Contacts are typically with co-workers, other City personnel, emergency service providers, and members of the general public. Contacts are typically to give or exchange information, resolve problems, and provide services. Physical Demands/Work Environment The work is typically performed while sitting at a desk or table or while intermittently sitting, standing or stooping. The work is typically performed in an office. Supervision Exercised None. Minimum Qualifications Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education; and Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years. Possession of or ability to readily obtain and certification.
Nov 07, 2019
Full Time
Job Job Summary This position is responsible for receiving emergency and non-emergency calls, for initiating the appropriate response, and for monitoring field responder activity. Major Duties Answers emergency and administrative telephone lines. (25%) Prioritizes calls. Obtains and records relevant information. Determines appropriate jurisdiction; transfers to appropriate agencies. Dispenses information. Coordinates with and conveys information to partner agencies. Enters information to the Computer Aided Dispatch system. Dispatches Police and Fire units as appropriate. (25%) Determines nature of call and dispatches appropriate personnel. Maintains radio contact with and remains informed of the location of field personnel. Supplies field personnel with information as needed. Monitors and properly logs unit initiated activities. Conducts queries and enters/maintains records via Alabama Criminal Justice Information Center and National Crime Information Center databases. (25%) Conducts queries for driver's license, other identification cards, and vehicle registration information. Enters, maintains, and executes wanted and missing persons and stolen property information. Confirms and executes warrants. Provides administrative support for communications operations. (15%) Assists in the maintenance of on-call schedules. Maintains supply inventory; orders items as needed. Maintains a clean work area. Completes special projects as assigned. Maintains logs and information lists. Maintains warrant files, database entries, emergency contact information, etc. Assists in training personnel. Performs related duties. (10%) Demonstrates punctual, regular, and reliable attendance. Attends meetings, workshops, and training sessions. Provides innovative solutions to enhance current processes and procedures and/or resolve workplace issues. Performs other duties as assigned. Knowledge, Skills and Abilities Knowledge of communications software and hardware. Knowledge of Alabama Criminal Justice Information Center and National Crime Information Center guidelines. Knowledge of City streets and geography. Knowledge of the Computer Aided Dispatch system. Skill in operating two-way radios and multi-line telephone systems. Skill in making decisions in stressful situations. Skill in dealing with the public. Skill in training personnel. Skill in oral and written communication. Ability to work cooperatively with others. Supervisory Controls The Communications Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results. Guidelines Guidelines include division standard operating procedures, state and federal laws, City ordinances, Federal Communications Commission regulations, Alabama Criminal Justice Information Center and National Crime Information Center policies, City policies and procedures, and City of Auburn Core Values, Vision, and Mission statements. These guidelines are generally clear and specific, but may require some interpretation in application. Complexity/Scope of Work The work consists of related emergency and non-emergency communication duties. The need to respond quickly and effectively to emergency situations contributes to the complexity of the position. The purpose of this position is to process emergency and non-emergency calls for service. Success in this position contributes to the safety of life and property. Contacts Contacts are typically with co-workers, other City personnel, emergency service providers, and members of the general public. Contacts are typically to give or exchange information, resolve problems, and provide services. Physical Demands/Work Environment The work is typically performed while sitting at a desk or table or while intermittently sitting, standing or stooping. The work is typically performed in an office. Supervision Exercised None. Minimum Qualifications Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education; and Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years. Possession of or ability to readily obtain and certification.
City of Galveston, TX
Galveston, Texas, United States
Job Description The Telecommunicator position coordinates Police, Fire, and Emergency Medical Services for emergency and non-emergency calls for service. The ideal candidate must be able to efficiently and accurately operate computer-aided dispatch software in conjunction with the radio system to dispatch information to public safety personnel while constantly monitoring and maintaining contact with field units and relay instructions to the closest and most suitable unit available. Telecommunicators are required to work a variety of schedules in a 24-hour, 7 days per week Communications Center which includes nights, weekends, and holidays. Primary duties include answering incoming, multi-line Emergency 911, and non-emergency telephone calls and delivering lifesaving medical instructions when needed. Telecommunicators are considered essential personnel that must work through emergency situations including hurricanes and other natural and man-made disasters. The selected candidate must have a High School diploma or equivalent; possess a valid Texas Driver’s License; and be able to pass a pre-employment physical, drug, and alcohol screening, a criminal background check, and a CritiCall 911 Public Safety Call-Taker computerized test. Closing Date/Time: February 28, 2020 at 11:59 PM CST
Nov 07, 2019
Full Time
Job Description The Telecommunicator position coordinates Police, Fire, and Emergency Medical Services for emergency and non-emergency calls for service. The ideal candidate must be able to efficiently and accurately operate computer-aided dispatch software in conjunction with the radio system to dispatch information to public safety personnel while constantly monitoring and maintaining contact with field units and relay instructions to the closest and most suitable unit available. Telecommunicators are required to work a variety of schedules in a 24-hour, 7 days per week Communications Center which includes nights, weekends, and holidays. Primary duties include answering incoming, multi-line Emergency 911, and non-emergency telephone calls and delivering lifesaving medical instructions when needed. Telecommunicators are considered essential personnel that must work through emergency situations including hurricanes and other natural and man-made disasters. The selected candidate must have a High School diploma or equivalent; possess a valid Texas Driver’s License; and be able to pass a pre-employment physical, drug, and alcohol screening, a criminal background check, and a CritiCall 911 Public Safety Call-Taker computerized test. Closing Date/Time: February 28, 2020 at 11:59 PM CST
Description The Palo Alto Communications Center is seeking highly motivated, positive, and people-oriented candidates for part-time per diem Public Safety Dispatcher positions. Shift coverage is needed on day, swing, and overnight shifts. This position is only open to candidates with one or more year(s) of experience as a Public Safety Dispatcher in California in the previous five (5) years. Per Diem Public Safety Dispatchers must commit to working a minimum of one (1) shift per month. The Palo Alto Communications Center provides Police, Fire, and Medical dispatch services for the cities of Palo Alto and Stanford, California. PA Communications also provides dispatch services for Palo Alto Utilities, which owns and operates its own gas, electric, water, sewer, refuse, storm drain, and dark fiber Internet services. Finally, the center provides dispatch for Palo Alto Animal Services, serving the communities of Palo Alto, Los Altos, and Los Altos Hills. Our Communications Center is an exciting, diverse and customer-service focused environment. It is the 3rd busiest dispatch center in Santa Clara County. Purpose of Classification: Under general supervision, the part-time Public Safety Dispatcher dispatches emergency and non-emergency equipment and personnel in response to calls for service including Police, Fire, Ambulance, Utilities, Public Works, and Animal Control services; provides information to the public; provides information to user agencies. Distinguishing Characteristics: This is a part-time classification of the Public Safety Dispatcher series and receives general direction from the Lead Public Safety Dispatcher. This position performs the full range of dispatch duties with a high degree of independence. Incumbents receive requests for assistance; evaluate criticality and type of response needed; dispatch personnel to assist with the reported situation; monitor the situation for changes and safety of personnel for the duration of the response. Work is often performed under pressure. This class is distinguished from the Public Safety Dispatcher II journey level classification by its part-time non-benefited status. Essential Duties ESSENTIAL DUTIES: This is the journey level classification of the Public Safety Dispatcher series and performs the full range of dispatch duties with a high degree of independence. Incumbents receive requests for assistance; evaluate criticality and type of response needed; dispatch personnel to assist with the reported situation; monitor the situation for changes and safety of personnel for the duration of the response. Work is often performed under pressure. This class is distinguished from Public Safety Dispatcher. Related Functions: Prepare special reports as may be required assigned. Perform related duties as assigned. Minimum Qualifications MINIMUM QUALIFICATIONS: High School graduate or GED Ability to type 35 words per minute into a computer terminal Ability to clearly read, write, and spell in English Ability to project in a clear and distinct speaking voice Ability to distinguish and interpret different colors on computer monitors Dispatching experience comprised of one year or more of law enforcement or fire dispatch in the previous five (5) years Possession of CA POST Public Safety Dispatcher's Basic Course Certificate Experience with CAD (Computer Aided Dispatch) Experience with Emergency Medical Dispatch and an EMD certificate from the International Academies of Emergency Dispatch preferred Commitment to work a minimum of one (1) shift per month Knowledge, Skills and Abilities: Considerable knowledge of functions of law enforcement, fire, paramedical care and other emergency services. Knowledge of terminology used in emergency radio and telephone communications. Knowledge of basic record keeping principles and practices.. Ability to maintain good working relationships in servicing all levels of City government and user agencies. Ability to successfully work within the City's philosophy of customer service. Ability to work under pressure in response to emergency situations. Good interpersonal communications and public contact skills. Ability to read and interpret conventional and automated maps. Ability to work rotating shift/hours, including nights, holidays and weekends. Ability to pass drug test as mandated by the Department of Transportation anti-drug program. Ability to maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include sitting for extended periods of time and operating assigned dispatch equipment. Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.. Ability to make sound decisions in a manner consistent with the essential job functions. Selection Process Includes: Online application with the City of Palo Alto Completion of the P.O.S.T. Personal History Statement - Public Safety Dispatcher Interview with Public Safety Communications Manager Comprehensive Police Background Check Polygraph Test Psychological Test Medical Exam Working Conditions: Work in an office environment; sustained posture and intense attentiveness for prolonged periods. Closing Date/Time: Continuous
Nov 06, 2019
Part Time
Description The Palo Alto Communications Center is seeking highly motivated, positive, and people-oriented candidates for part-time per diem Public Safety Dispatcher positions. Shift coverage is needed on day, swing, and overnight shifts. This position is only open to candidates with one or more year(s) of experience as a Public Safety Dispatcher in California in the previous five (5) years. Per Diem Public Safety Dispatchers must commit to working a minimum of one (1) shift per month. The Palo Alto Communications Center provides Police, Fire, and Medical dispatch services for the cities of Palo Alto and Stanford, California. PA Communications also provides dispatch services for Palo Alto Utilities, which owns and operates its own gas, electric, water, sewer, refuse, storm drain, and dark fiber Internet services. Finally, the center provides dispatch for Palo Alto Animal Services, serving the communities of Palo Alto, Los Altos, and Los Altos Hills. Our Communications Center is an exciting, diverse and customer-service focused environment. It is the 3rd busiest dispatch center in Santa Clara County. Purpose of Classification: Under general supervision, the part-time Public Safety Dispatcher dispatches emergency and non-emergency equipment and personnel in response to calls for service including Police, Fire, Ambulance, Utilities, Public Works, and Animal Control services; provides information to the public; provides information to user agencies. Distinguishing Characteristics: This is a part-time classification of the Public Safety Dispatcher series and receives general direction from the Lead Public Safety Dispatcher. This position performs the full range of dispatch duties with a high degree of independence. Incumbents receive requests for assistance; evaluate criticality and type of response needed; dispatch personnel to assist with the reported situation; monitor the situation for changes and safety of personnel for the duration of the response. Work is often performed under pressure. This class is distinguished from the Public Safety Dispatcher II journey level classification by its part-time non-benefited status. Essential Duties ESSENTIAL DUTIES: This is the journey level classification of the Public Safety Dispatcher series and performs the full range of dispatch duties with a high degree of independence. Incumbents receive requests for assistance; evaluate criticality and type of response needed; dispatch personnel to assist with the reported situation; monitor the situation for changes and safety of personnel for the duration of the response. Work is often performed under pressure. This class is distinguished from Public Safety Dispatcher. Related Functions: Prepare special reports as may be required assigned. Perform related duties as assigned. Minimum Qualifications MINIMUM QUALIFICATIONS: High School graduate or GED Ability to type 35 words per minute into a computer terminal Ability to clearly read, write, and spell in English Ability to project in a clear and distinct speaking voice Ability to distinguish and interpret different colors on computer monitors Dispatching experience comprised of one year or more of law enforcement or fire dispatch in the previous five (5) years Possession of CA POST Public Safety Dispatcher's Basic Course Certificate Experience with CAD (Computer Aided Dispatch) Experience with Emergency Medical Dispatch and an EMD certificate from the International Academies of Emergency Dispatch preferred Commitment to work a minimum of one (1) shift per month Knowledge, Skills and Abilities: Considerable knowledge of functions of law enforcement, fire, paramedical care and other emergency services. Knowledge of terminology used in emergency radio and telephone communications. Knowledge of basic record keeping principles and practices.. Ability to maintain good working relationships in servicing all levels of City government and user agencies. Ability to successfully work within the City's philosophy of customer service. Ability to work under pressure in response to emergency situations. Good interpersonal communications and public contact skills. Ability to read and interpret conventional and automated maps. Ability to work rotating shift/hours, including nights, holidays and weekends. Ability to pass drug test as mandated by the Department of Transportation anti-drug program. Ability to maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include sitting for extended periods of time and operating assigned dispatch equipment. Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.. Ability to make sound decisions in a manner consistent with the essential job functions. Selection Process Includes: Online application with the City of Palo Alto Completion of the P.O.S.T. Personal History Statement - Public Safety Dispatcher Interview with Public Safety Communications Manager Comprehensive Police Background Check Polygraph Test Psychological Test Medical Exam Working Conditions: Work in an office environment; sustained posture and intense attentiveness for prolonged periods. Closing Date/Time: Continuous
Description We invite you to start an exciting career in a fast-paced environment where you make an impact of the lives, of people who live, visit, and work in the City of Palo Alto. Why a Public Safety Dispatcher for the City of Palo Alto This unique and exciting role as a Public Safety Dispatcher for the City of Palo Alto is the unique variation of dispatching emergency and non-emergency equipment and personnel in response to calls for service including Police, Fire, Ambulance, Utilities, Public Works, and Animal Control services in a state-of-the-art 911 dispatch center! Qualities of a Successful Public Safety Dispatcher Are you highly motivated and able to find creative solutions? Are you a strong communicator with a skill-set to remain calm in stressful situations and elicit pertinent information? Are you people-oriented with excellent interpersonal skills? Are you able to multi-task in a fast paced environment? Are you able to apply your excellent computer skills to new state of the art technology? If you have what it takes to become a successful Public Safety Dispatcher, we invite you to step up and answer the call!Bilingual candidates are highly encouraged to apply and will receive language incentive pay upon successful completion of a language test. WhatYou Will Need Sufficient education, training and/or work experience to demonstrate the possession of the following knowledge skills and abilities which would typically be acquired through: Public Safety Dispatcher I/II EDUCATION: High school graduate or GED, and Public Safety Dispatcher II EXPERIENCE: One year of public safety dispatching experience comprised of law enforcement or fire service dispatch responsibilities. CERTIFICATE:Possession of a California P.O.S.T. Public Safety Dispatcher Basic Certificate and experience with emergency medical dispatching and computer-aided dispatching are preferred. For a complete job description please click on the links below. Public Safety Dispatcher I job description Public Safety Dispatcher II job description READY TO APPLY? First Step Prior to Applying Prior to submitting your application please complete the following steps: For the Public Safety Dispatcher I candidates, you must take the CritiCall test or The POST Dispatch Entry Test at the South Bay Regional Training Consortium in San Jose. These exams are held monthly. More information can be found at their website www.theacademy.ca.gov . Click on the Assessment Testing tab and then locate the Test link. The current fees to take the exams must be paid by you, the applicant. If you only take the POST Exam, you will also need to take a typing test. Once you have takeneither exam and passed, then you may proceed by applying to the position. Forthe Public Safety Dispatcher 1 candidate, if you have taken The Basic Dispatch Academy Class and passed, you can apply for the Public Safety Dispatcher 1 position. For the PublicSafetyDispatcherII candidates, you can proceed to the application process. How To Apply Congratulations on taking and passing theCritiCallexam orThe POST Dispatch Entry Test or The Basic Dispatch Academy class,the next step in the process is to submit your City of Palo Alto application. Click on the "apply" tab. For an online employment guide, please click here . When submitting your application, pleaseattach aresumeand your Critical Exam or The POST Dispatch Entry Test, along with a typing test or Basic Dispatch Academy Certificate (If we need other documents, we will let you know). If you are already a Public Safety Dispatcher at a Police or Fire agency in California with your Basic P.O.S.T. Dispatcher certificate and at least one year of experience in the previous 5 years, you will be considered for the Public Safety Dispatcher II level. Closing Date/Time: 12/31/2019 5:00 PM Pacific
Nov 06, 2019
Full Time
Description We invite you to start an exciting career in a fast-paced environment where you make an impact of the lives, of people who live, visit, and work in the City of Palo Alto. Why a Public Safety Dispatcher for the City of Palo Alto This unique and exciting role as a Public Safety Dispatcher for the City of Palo Alto is the unique variation of dispatching emergency and non-emergency equipment and personnel in response to calls for service including Police, Fire, Ambulance, Utilities, Public Works, and Animal Control services in a state-of-the-art 911 dispatch center! Qualities of a Successful Public Safety Dispatcher Are you highly motivated and able to find creative solutions? Are you a strong communicator with a skill-set to remain calm in stressful situations and elicit pertinent information? Are you people-oriented with excellent interpersonal skills? Are you able to multi-task in a fast paced environment? Are you able to apply your excellent computer skills to new state of the art technology? If you have what it takes to become a successful Public Safety Dispatcher, we invite you to step up and answer the call!Bilingual candidates are highly encouraged to apply and will receive language incentive pay upon successful completion of a language test. WhatYou Will Need Sufficient education, training and/or work experience to demonstrate the possession of the following knowledge skills and abilities which would typically be acquired through: Public Safety Dispatcher I/II EDUCATION: High school graduate or GED, and Public Safety Dispatcher II EXPERIENCE: One year of public safety dispatching experience comprised of law enforcement or fire service dispatch responsibilities. CERTIFICATE:Possession of a California P.O.S.T. Public Safety Dispatcher Basic Certificate and experience with emergency medical dispatching and computer-aided dispatching are preferred. For a complete job description please click on the links below. Public Safety Dispatcher I job description Public Safety Dispatcher II job description READY TO APPLY? First Step Prior to Applying Prior to submitting your application please complete the following steps: For the Public Safety Dispatcher I candidates, you must take the CritiCall test or The POST Dispatch Entry Test at the South Bay Regional Training Consortium in San Jose. These exams are held monthly. More information can be found at their website www.theacademy.ca.gov . Click on the Assessment Testing tab and then locate the Test link. The current fees to take the exams must be paid by you, the applicant. If you only take the POST Exam, you will also need to take a typing test. Once you have takeneither exam and passed, then you may proceed by applying to the position. Forthe Public Safety Dispatcher 1 candidate, if you have taken The Basic Dispatch Academy Class and passed, you can apply for the Public Safety Dispatcher 1 position. For the PublicSafetyDispatcherII candidates, you can proceed to the application process. How To Apply Congratulations on taking and passing theCritiCallexam orThe POST Dispatch Entry Test or The Basic Dispatch Academy class,the next step in the process is to submit your City of Palo Alto application. Click on the "apply" tab. For an online employment guide, please click here . When submitting your application, pleaseattach aresumeand your Critical Exam or The POST Dispatch Entry Test, along with a typing test or Basic Dispatch Academy Certificate (If we need other documents, we will let you know). If you are already a Public Safety Dispatcher at a Police or Fire agency in California with your Basic P.O.S.T. Dispatcher certificate and at least one year of experience in the previous 5 years, you will be considered for the Public Safety Dispatcher II level. Closing Date/Time: 12/31/2019 5:00 PM Pacific
Description Under close supervision, performs specialized clerical and dispatching work for the city's law enforcement and non-emergency situations. Responsible for receiving, processing, and disseminating information in an accurate and timely manner to provide expeditious response to emergency situations. Employees in this class perform considerable record maintenance functions requiring specialized knowledge of departmental rules and regulations, and apply acute attention to detail. Position is distinguished from a 911 Certified Operator which has greater responsibility, experience, and attainment of required certifications. Duties Receives all incoming telephone calls, screens, transmits information to proper City/County police, fire, emergency or other appropriate personnel or agencies; records and logs all messages. Maintains constant radio contact with City/County law enforcement, fire, and emergency units; receives and transmits messages, maintains records and logs or these contacts. Prepares, types files, copies and maintains a wide variety of departmental papers such as identification cards, General Offense and Arrest Reports, dark house reports, warrants and parking permits. Handles public walk-in inquiries at police department. Disseminates to public information regarding general police or specific crime information, informs City merchants on area crime schemes. Monitors, sends, receives and distributes teletype information. Performs routine checks on emergency and general alarm equipment, activates alarm systems. Required Education, Experience, License, Registration, and Certification Qualifications High school diploma or GED; and two years documented computer use in an office environment with two years multi-line phone experience documented by work history. Will be required to successfully complete the Public Safety Telecommunicator Training Program with the ability to obtain State of Florida, 911 Public Safety Telecommunicator certification and FCIC / NCIC certification within six (6) months of hire or as quickly as the class schedule permits. Must be able to work nights, weekends and holidays. Supplemental or Additional Information Knowledge of City streets and local area. Knowledge of City streets and local area. Knowledge of general office practice, procedures and equipment. Knowledge of teletype, radio, computer, emergency alarm equipment and ten codes and signals. Ability to accurately record and communicate messages on the phone. Ability to follow complex oral and written instructions. Ability to speak clearly and concisely on telephone. Ability to think clearly and logically under stress. Skill in operating telephone and emergency communications equipment. Ability to operate in a Microsoft Windows environment
Nov 05, 2019
Full Time
Description Under close supervision, performs specialized clerical and dispatching work for the city's law enforcement and non-emergency situations. Responsible for receiving, processing, and disseminating information in an accurate and timely manner to provide expeditious response to emergency situations. Employees in this class perform considerable record maintenance functions requiring specialized knowledge of departmental rules and regulations, and apply acute attention to detail. Position is distinguished from a 911 Certified Operator which has greater responsibility, experience, and attainment of required certifications. Duties Receives all incoming telephone calls, screens, transmits information to proper City/County police, fire, emergency or other appropriate personnel or agencies; records and logs all messages. Maintains constant radio contact with City/County law enforcement, fire, and emergency units; receives and transmits messages, maintains records and logs or these contacts. Prepares, types files, copies and maintains a wide variety of departmental papers such as identification cards, General Offense and Arrest Reports, dark house reports, warrants and parking permits. Handles public walk-in inquiries at police department. Disseminates to public information regarding general police or specific crime information, informs City merchants on area crime schemes. Monitors, sends, receives and distributes teletype information. Performs routine checks on emergency and general alarm equipment, activates alarm systems. Required Education, Experience, License, Registration, and Certification Qualifications High school diploma or GED; and two years documented computer use in an office environment with two years multi-line phone experience documented by work history. Will be required to successfully complete the Public Safety Telecommunicator Training Program with the ability to obtain State of Florida, 911 Public Safety Telecommunicator certification and FCIC / NCIC certification within six (6) months of hire or as quickly as the class schedule permits. Must be able to work nights, weekends and holidays. Supplemental or Additional Information Knowledge of City streets and local area. Knowledge of City streets and local area. Knowledge of general office practice, procedures and equipment. Knowledge of teletype, radio, computer, emergency alarm equipment and ten codes and signals. Ability to accurately record and communicate messages on the phone. Ability to follow complex oral and written instructions. Ability to speak clearly and concisely on telephone. Ability to think clearly and logically under stress. Skill in operating telephone and emergency communications equipment. Ability to operate in a Microsoft Windows environment
PLACER COUNTY, CA
Placer County, CA, United States
Introduction * Additional pay information: Lateral Signing Bonus: $1,500 added to first paycheck earned, plus $1,000 paid upon successful completion of probationary period. POST Certificate Incentive: $100 per pay period for possession of POST Dispatcher Intermediate Certificateor $125 per pay period for possession of POST Dispatcher Advanced Certificate. Incentive amounts are not cumulative or compounded, and employees will receive only one rate of incentive pay for the POST certification. Night Shift Differential: Dispatchers working swing and graveyard shifts receive an additional 7.5% night shift differential. Dispatch Training Pay: Dispatchers working as dispatch trainers receive an additional 5% training pay while assigned to training duties. Holiday Pay: Dispatchers working holidays receive overtime compensation for the actual number of hours worked in addition to holiday pay. The Placer County Sheriff's Office dispatch centeris located in the Auburn Justice Center.The dispatch center features full sit-to-stand ergonomic work stations, a locker room, a full kitchen, and a quiet room. Public Safety Dispatchers receive a competitive benefit package, including 13 paid holidays per year, 12 paid sick days per year, generous contributions to CalPERS, and access to an employee assistance program.Full benefit details can be found below in the Benefits section of this posting. POSITION INFORMATION Eligibility Criteria: To be eligible for placement on a Public Agency Eligible List, an applicant must meet all of the following criteria: Applicant must be working for a public agency (other than Placer County) that operates under a personnel civil service or merit system. If not currently employed by a qualifying agency, the applicant must have been employed by a qualifying public agency within one year prior to the date his/her completed application is received by the Placer County Human Resources Department; The classification in which Placer County employment is contemplated must possess the same or less minimum qualifications and be substantially similar in job assignment and responsibility as the position in which the applicant is/was employed by the public agency; If classified, the applicant must hold or have held permanent status in the service of that agency; If unclassified the applicant must be or have been employed by that agency, in that position, for a minimum of six (6) months; The applicant must submit a Placer County Public Agency Eligible Self Certification form, certifying: His/Her employment record has been entirely satisfactory; He/She has not been separated for cause; He/She was appointed to the class as a result of a qualifying or competitive exam; If not currently employed by a qualifying agency, the applicant is eligible for reinstatement to that agency. To Apply For more information or to submit a Lateral Transfer/Other Agency List (Public Agency Eligible List - PAEL) application, click the Employees of Other Public Agencies link on the Job Opportunities page. Please contact Erica Priddle, HR Technician, at (530) 886-4656 or epriddle@placer.ca.gov for questions or assistance regarding the PAEL process. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants for this classification must complete and pass a background check (which may include a voice stress analysis and/or a polygraph) and pre-employment psychological and medical examinations, including a drug screening, prior to appointment. All applicants must sign a constitutional oath, submit proof of U.S. citizenship or legal right to remain and work in the U.S., and be fingerprinted. For some positions, applicants may also be required to submit proof of age or be bonded. EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race, color, ancestry, religion, national origin, physical disability (Including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including pregnancy, childbirth and related medical conditions), or any other classification protected by federal, state, or local law. Please contact theHuman ResourcesDepartment at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. BENEFITS The following information represents benefits currently available to permanent Placer County employees and may be subject to change.It is advisable that applicants inquire as to the most current benefit package during hiring interviews or by contacting theHuman ResourcesDepartment. Click here to view benefits for the General Bargaining Unit Lateral Transfer from Other Agencies/Public Agency Eligible List (PAEL) Closing Date/Time: Continuous
Nov 02, 2019
Full Time
Introduction * Additional pay information: Lateral Signing Bonus: $1,500 added to first paycheck earned, plus $1,000 paid upon successful completion of probationary period. POST Certificate Incentive: $100 per pay period for possession of POST Dispatcher Intermediate Certificateor $125 per pay period for possession of POST Dispatcher Advanced Certificate. Incentive amounts are not cumulative or compounded, and employees will receive only one rate of incentive pay for the POST certification. Night Shift Differential: Dispatchers working swing and graveyard shifts receive an additional 7.5% night shift differential. Dispatch Training Pay: Dispatchers working as dispatch trainers receive an additional 5% training pay while assigned to training duties. Holiday Pay: Dispatchers working holidays receive overtime compensation for the actual number of hours worked in addition to holiday pay. The Placer County Sheriff's Office dispatch centeris located in the Auburn Justice Center.The dispatch center features full sit-to-stand ergonomic work stations, a locker room, a full kitchen, and a quiet room. Public Safety Dispatchers receive a competitive benefit package, including 13 paid holidays per year, 12 paid sick days per year, generous contributions to CalPERS, and access to an employee assistance program.Full benefit details can be found below in the Benefits section of this posting. POSITION INFORMATION Eligibility Criteria: To be eligible for placement on a Public Agency Eligible List, an applicant must meet all of the following criteria: Applicant must be working for a public agency (other than Placer County) that operates under a personnel civil service or merit system. If not currently employed by a qualifying agency, the applicant must have been employed by a qualifying public agency within one year prior to the date his/her completed application is received by the Placer County Human Resources Department; The classification in which Placer County employment is contemplated must possess the same or less minimum qualifications and be substantially similar in job assignment and responsibility as the position in which the applicant is/was employed by the public agency; If classified, the applicant must hold or have held permanent status in the service of that agency; If unclassified the applicant must be or have been employed by that agency, in that position, for a minimum of six (6) months; The applicant must submit a Placer County Public Agency Eligible Self Certification form, certifying: His/Her employment record has been entirely satisfactory; He/She has not been separated for cause; He/She was appointed to the class as a result of a qualifying or competitive exam; If not currently employed by a qualifying agency, the applicant is eligible for reinstatement to that agency. To Apply For more information or to submit a Lateral Transfer/Other Agency List (Public Agency Eligible List - PAEL) application, click the Employees of Other Public Agencies link on the Job Opportunities page. Please contact Erica Priddle, HR Technician, at (530) 886-4656 or epriddle@placer.ca.gov for questions or assistance regarding the PAEL process. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants for this classification must complete and pass a background check (which may include a voice stress analysis and/or a polygraph) and pre-employment psychological and medical examinations, including a drug screening, prior to appointment. All applicants must sign a constitutional oath, submit proof of U.S. citizenship or legal right to remain and work in the U.S., and be fingerprinted. For some positions, applicants may also be required to submit proof of age or be bonded. EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race, color, ancestry, religion, national origin, physical disability (Including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including pregnancy, childbirth and related medical conditions), or any other classification protected by federal, state, or local law. Please contact theHuman ResourcesDepartment at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. BENEFITS The following information represents benefits currently available to permanent Placer County employees and may be subject to change.It is advisable that applicants inquire as to the most current benefit package during hiring interviews or by contacting theHuman ResourcesDepartment. Click here to view benefits for the General Bargaining Unit Lateral Transfer from Other Agencies/Public Agency Eligible List (PAEL) Closing Date/Time: Continuous
Sacramento County, CA
Sacramento, CA, United States
The Position This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on: 10/18/19,1/17/20, 4/17/20, 7/17/20, 10/16/20 Level 1: $3,182.46 - $3,868.00/month Level 2 - Range A: $3,614.00 - $4,393.50/month Level 2 - Range B: $3,906.33 - $4,748.52/month Under supervision, Communications/Operations Dispatchers perform a variety of communications dispatch functions; receive, evaluate and respond to requests for emergency and non-emergency services by contacting or dispatching medical, fire, law enforcement, county, or other appropriate personnel and equipment in accordance with established regulations and procedures; and receive routine calls and transmit information to field units and/or route calls to proper bureau or detail for action. The Communications/Operations Dispatcher is a single class with two salary levels. Positions in this class are flexibly staffed, and the level at which appointments are made is at the discretion of the appointing authority. The Communications/Operations Dispatcher (Level I) is the entry level in this class series. Under close supervision, incumbents are given detailed instructions in the performance of routine communication dispatch functions. Incumbents perform tasks that are more structured and repetitive than those assigned at Level II. As requisite skills and knowledge are developed, incumbents are expected to perform increasingly responsible and difficult assignments. At the discretion of the appointing authority, incumbents may advance to the higher level after demonstrating the ability to perform the full journey level duties of the class, which generally requires twelve months of experience at Level I. The Communications/Operations Dispatcher (Level II) is the journey level in this class series. Under general supervision, incumbents perform a variety of increasingly responsible and difficult communication dispatch duties. This is the targeted competency and performance level of all Communications/Operations Dispatchers, and incumbents are technically proficient in performing their assigned duties. The Communications/Operations Dispatcher (Level II) has a Range A and Range B. Communications/Operations Dispatcher (Level II - Range B) is reserved exclusively for those positions that the appointing authority designates as "shift leaders" with the accompanying duties of such designation. The Communications/Operations Dispatcher (Level II - Range B), assumes lead worker responsibilities; leads, plans, schedules, and oversees the work of Communications/Operations Dispatchers (Level I/II); analyzes situations and adopts effective courses of action while at the same time performing non-supervisory work that is usually of the same kind and level as that of employees at Range A. Watch to Explore your career with purpose Examples of Knowledge and Abilities Knowledge of Office procedures, methods, and equipment used within a communications center including computers and applicable software applications, multi-channel radios, telephone communication consoles/switches with multiple lines and other communications equipment Radio codes Rules, regulations, and dispatch procedures related to non-emergency and emergency/trouble service calls Map reading for major streets, highways and districts in City/County Federal communication rules and regulations Report writing techniques for basic report preparation English usage, spelling, grammar, and punctuation Ability to Operate a computer aided dispatch system, multi-channel radio and/or telephone, and other communications equipment Learn and perform the principles and techniques of radio communication Communicate clearly and concisely, both verbally and in writing Respond quickly and calmly to emergency and other stressful situations Prioritize, plan, coordinate and organize simultaneous incidents and assignments Receive and transmit information accurately Notify and dispatch to multiple agencies quickly Maintain tact and self-control when dealing with difficult/irate people and those in stressful situations Learn geography of County/City areas; read and locate main geographical reference points Follow written and verbal directions, policies, and procedures Work with frequent interruptions Memorize numbers and locations Develop and maintain cooperative, effective working relationships with others Employment Qualifications Minimum Qualifications Six months of full time, paid experience in radio dispatching, operating a telephone switchboard, call director, or communication equipment such as radio transmitter and receiver or radiotelephone; involving extensive public contact while receiving, recording and transmitting messages. Note: The word "experience" referenced in the minimum qualifications means full-time paid experience unless the job announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. General Qualifications Criminal History and Background Checks: The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies and Procedures B-5, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained. The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act. License Requirement: A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Physical Requirements: Positions in this class require the incumbent to: Have sufficient hearing to perform all the required duties. Have sufficient color vision to perform all the required duties. Good hand/eye coordination and finger dexterity. Work in a confined environment. Wear head-sets that restrict physical movement in the work area. Sit and view video displays for extended periods of time. Individuals who do not meet these requirements due to disability will be reviewed on a case-by-case basis. Working Conditions: Some positions in this class require the incumbent to: Work weekends, holidays, and shift assignments. Probationary Period The probationary period for this classification is six (6) months. Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net Closing Date/Time: Continuous
Nov 02, 2019
The Position This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on: 10/18/19,1/17/20, 4/17/20, 7/17/20, 10/16/20 Level 1: $3,182.46 - $3,868.00/month Level 2 - Range A: $3,614.00 - $4,393.50/month Level 2 - Range B: $3,906.33 - $4,748.52/month Under supervision, Communications/Operations Dispatchers perform a variety of communications dispatch functions; receive, evaluate and respond to requests for emergency and non-emergency services by contacting or dispatching medical, fire, law enforcement, county, or other appropriate personnel and equipment in accordance with established regulations and procedures; and receive routine calls and transmit information to field units and/or route calls to proper bureau or detail for action. The Communications/Operations Dispatcher is a single class with two salary levels. Positions in this class are flexibly staffed, and the level at which appointments are made is at the discretion of the appointing authority. The Communications/Operations Dispatcher (Level I) is the entry level in this class series. Under close supervision, incumbents are given detailed instructions in the performance of routine communication dispatch functions. Incumbents perform tasks that are more structured and repetitive than those assigned at Level II. As requisite skills and knowledge are developed, incumbents are expected to perform increasingly responsible and difficult assignments. At the discretion of the appointing authority, incumbents may advance to the higher level after demonstrating the ability to perform the full journey level duties of the class, which generally requires twelve months of experience at Level I. The Communications/Operations Dispatcher (Level II) is the journey level in this class series. Under general supervision, incumbents perform a variety of increasingly responsible and difficult communication dispatch duties. This is the targeted competency and performance level of all Communications/Operations Dispatchers, and incumbents are technically proficient in performing their assigned duties. The Communications/Operations Dispatcher (Level II) has a Range A and Range B. Communications/Operations Dispatcher (Level II - Range B) is reserved exclusively for those positions that the appointing authority designates as "shift leaders" with the accompanying duties of such designation. The Communications/Operations Dispatcher (Level II - Range B), assumes lead worker responsibilities; leads, plans, schedules, and oversees the work of Communications/Operations Dispatchers (Level I/II); analyzes situations and adopts effective courses of action while at the same time performing non-supervisory work that is usually of the same kind and level as that of employees at Range A. Watch to Explore your career with purpose Examples of Knowledge and Abilities Knowledge of Office procedures, methods, and equipment used within a communications center including computers and applicable software applications, multi-channel radios, telephone communication consoles/switches with multiple lines and other communications equipment Radio codes Rules, regulations, and dispatch procedures related to non-emergency and emergency/trouble service calls Map reading for major streets, highways and districts in City/County Federal communication rules and regulations Report writing techniques for basic report preparation English usage, spelling, grammar, and punctuation Ability to Operate a computer aided dispatch system, multi-channel radio and/or telephone, and other communications equipment Learn and perform the principles and techniques of radio communication Communicate clearly and concisely, both verbally and in writing Respond quickly and calmly to emergency and other stressful situations Prioritize, plan, coordinate and organize simultaneous incidents and assignments Receive and transmit information accurately Notify and dispatch to multiple agencies quickly Maintain tact and self-control when dealing with difficult/irate people and those in stressful situations Learn geography of County/City areas; read and locate main geographical reference points Follow written and verbal directions, policies, and procedures Work with frequent interruptions Memorize numbers and locations Develop and maintain cooperative, effective working relationships with others Employment Qualifications Minimum Qualifications Six months of full time, paid experience in radio dispatching, operating a telephone switchboard, call director, or communication equipment such as radio transmitter and receiver or radiotelephone; involving extensive public contact while receiving, recording and transmitting messages. Note: The word "experience" referenced in the minimum qualifications means full-time paid experience unless the job announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. General Qualifications Criminal History and Background Checks: The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies and Procedures B-5, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained. The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act. License Requirement: A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Physical Requirements: Positions in this class require the incumbent to: Have sufficient hearing to perform all the required duties. Have sufficient color vision to perform all the required duties. Good hand/eye coordination and finger dexterity. Work in a confined environment. Wear head-sets that restrict physical movement in the work area. Sit and view video displays for extended periods of time. Individuals who do not meet these requirements due to disability will be reviewed on a case-by-case basis. Working Conditions: Some positions in this class require the incumbent to: Work weekends, holidays, and shift assignments. Probationary Period The probationary period for this classification is six (6) months. Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net Closing Date/Time: Continuous
Solano County, CA
Fairfield, California, United States
Introduction WHY JOIN US AT SOLANO COUNTY? COMMITMENT TO SERVICE: Our mission is to serve the people and to provide a safe and healthy place to live, learn, work and play. We serve the public in many different ways, including: • Providing primary medical, dental, alcohol, drug and mental health services to residents, including the uninsured, low-income, and medically underserved • Providing law enforcement services in the unincorporated area of the county • Protecting the community from public health threats such as communicable diseases • Coordinating countywide responses to domestic violence and terrorism or other emergencies • Managing the criminal justice process after arrest (jail, prosecution, probation) • Supporting other local governments through efficient property tax collection as mandated by the State, County and local jurisdictions; and, • Administration and enforcement of Federal, State, and Local laws and policies pertaining to environmental health, building construction, and land use planning OUR EMPLOYEES: Our diverse workforce is committed to fulfilling this mission and does so by exemplifying our IDEAL Core Values, engaging in our day to day work of serving the public with Integrity, Dignity, Excellence, Accountability, and Leadership. To learn more about Solano County, please visit: www.solanocounty.com WHY WE EXIST To Protect and Serve the Community! The Sheriff's office is dedicated to the protection and well-being of every person in Solano County by providing excellent community service. The values of the Sheriff's Office are to bring: Professionalism: Performing to the highest standards with integrity, ethical behavior and accountability. Trust: Confidence in the character and ability to meet expectations. Courage: To persevere with mental and moral strength in the face of difficulty. Innovation: Embrace and inspire creativity to apply better solutions that accomplish goals and outcomes. Teamwork: Unified collaboration to accomplish common goals without regard to personal agendas. Service: Providing professional assistance in support of the community's best interests and well-being. Respect: To value and embrace individuality with special regard to differences. To learn more about the Sheriff's Office please visit: http://www.solanocounty.com/depts/sheriff/default.asp The Position A Public Safety Dispatcher is the first voice you hear when calling for emergency or non-emergency assistance. They are responsible for monitoring radio traffic for police, fire, and medical, as well as radio channels of other agencies, acts as a liaison between members of the community, allied agencies, department personnel and field units. As an Entry - Level employee you will learn to dispatch law enforcement and emergency service personnel and to call for mutual aid assistance. In addition to learning to operate equipment contained in a public safety dispatch console, which includes multi-line telephones, TTY (teletype), TDD (telephone for deaf and disabled), pagers, radios and computer-aided dispatch equipment; techniques of acquiring essential information from emergency calls and prioritizing requests for assistance; law enforcement terminology and public safety dispatch procedures. POSTION REQUIREMENTS Experience: No experience required. Education: Possession of a high school diploma or equivalent. Certificates: A typing certificate (40 net WPM) is required and must be submitted by the testing deadline to Human Resources. The County offers a typing test at no charge prior to the testing deadline, if interested taking the test with the County please email recruitment@solanocounty.com to sign up for a slot by 12pm 11/25/19 or 01/20/20. These are the only dates available and space is limited. Please see the "Document Submittal Requirements" section below for further details. Note: Incumbents shall satisfactorily complete the POST-certified Public Safety Dispatchers Basic Course within 12 months after the date of appointment. The eligible list created as a result of this recruitment will be used to fill full-time and part-time regular, limited-term or extra-help positions as vacancies occur. To view the full job description please visit: http://www.solanocounty.com/civicax/filebank/blobdload.aspx?blobid=15988 BENEFITS Solano County offers a cafeteria-style medical package with health benefits, offered through CalPERS. The County contribution for family coverage for the 2019 calendar year is $1,498.09 per month. The County offers a cash back provision for those who choose employee-only or who waive medical insurance coverage. The County may offer a supplemental contribution for employees enrolled in Employee plus Two or More coverage. Dental and vision insurances for the employee and eligible dependents are paid 100% by the County. Solano County participates in CalPERS retirement and contributes to Social Security. The County observes 12 fixed, paid holidays per year. Vacation is accrued at approximately 10 days per year for the first 3 years. Sick leave accrues at approximately 12 days per year. Employees are eligible to receive an additional 2.5% longevity pay, per level, after the completion of continuous service at 10, 20, 25, 30, and 35 years. . To review the benefits for this position, please visit: http://www.solanocounty.com/civicax/filebank/blobdload.aspx?blobid=16512 Extra-help employees who work less than 29 hours per week do not typically receive or accrue benefits of regular employees during their period of employment. All extra-help employees accrue .034 hours of Paid Time Off for every full hour worked. To view the benefits for an extra-help position, please visit: http://www.solanocounty.com/civicax/filebank/blobdload.aspx?blobid=16516 CULTURE OF LEARNING AND DEVELOPMENT Solano County is committed to "Invest In and For the Future" by providing training resources to encourage employee professional development and growth within our organization. While employed with Solano County, employees have the opportunity to pursue their career goals, interests, and develop the competencies on the Solano County Leadership Development Model by participating in the following programs: • Tuition Reimbursement Program • Annual Education Fair • County Mentoring Program • Leadership Academy • Supervisory Trainings • Skill Development Trainings • Self-paced learning opportunities Selection Process 11/26/19 - County sponsored typing test ( optiona l) 12/02/19 - Deadline to submit application and required documents 12/11/19 - Tentative date for mandatory informational session and written exam Next Review Date: 01/21/20 - County sponsored typing test ( optiona l) 01/24/20 - Deadline to submit application and required documents 02/04/20 - Tentative date for mandatory informational session and written exam *Please note this date and make sure you will be able to attend the mandatory information session and written exam. If you are unable to attend, you will not move forward in the hiring process. Based on the information provided in the application documents, the qualified applicants may be invited for further examination and will either be pre-scheduled by the Department of Human Resources or be invited to self-schedule. All applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. Depending upon the number of applications received, the selection process may consist of an initial application screening, a mandatory information meeting, a supplemental questionnaire assessment, a written and/or practical exam, an oral board exam, or any combination listed. Responses to supplemental questions may be used as screening and testing mechanisms and will be used to assess an applicant's ability to advance in the process; as such, responses to supplemental questions should be treated as test examination responses. Information contained herein does not constitute either an expressed or implied contract. A minimum score of 70% is required to continue in the selection process, unless otherwise announced. All potential new hires and employees considered for promotion to management, confidential positions or unrepresented positions will be subject to a background and reference check after contingent job offer is accepted. These provisions are subject to change. RETIREES - Solano County invites all qualified candidates to apply for positions; however pursuant to Government Code Section 21221(h) and 21224, hiring restrictions may apply to California Public Sector Pension Plan Retirees. How to Apply Please visit the County of Solano website, www.jobsatsolanocounty.com , to apply. Applications must be submitted through the JobAps system. Paper copies of applications are not accepted. All additional application materials as requested in the job announcement (degree/transcripts, certificates, DD-214 if applicable, ADA Accommodation Request) must be submitted with the Document Cover Sheet, available on the employment website: https://jobapscloud.com/Solano/sup/doccover.pdf or at the Department of Human Resources' office, and are due by the final filing date. Previously submitted application materials (i.e. copies of diploma and/or transcripts, etc.) for prior recruitments will not be applied for this recruitment but must be re-submitted for this recruitment. Any further questions can be directed to the Department of Human Resources at (707) 784-6170 or at 675 Texas Street, Suite 1800 Fairfield 94533. The office is open Monday-Friday, 8:00 a.m.-5:00 p.m. EOE/AA. Document Submittal Requirements This position requires a valid typing certificate. All candidates must submit a typing certificate verifying skill level at 40 net WPM or higher by the testing deadline . Candidates who fail to submit their typing certificate by the testing deadline, will be disqualified for that test and should reapply for the next testing deadline . Certificate Requirements: The certificate must contain a minimum corrected NET speed of 40 words per minute. It must be a timed 3 - 5 minute test, include the gross number of words typed per minute, and the number of errors. It may not be more than 12 months old at the time of application, must be from an accredited school or a qualified agency, and must contain the examiner's signature. Certificate obtained through the internet (online) will not be accepted. Certificate Testing: The County is offering a typing test at no charge on 11/26/19 & 01/21/20 for the Public Safety Dispatcher (Entry) recruitment only. Interested applicants should email recruitment@solanocounty.com to sign up for a slot by 12pm 11/25/19 or 01/20/20. These are the only dates available and space is limited. If applicants are unable to attend the County certificate testing, applicants must still submit a copy of a valid certificate by the final filing deadline. To find out how to obtain a valid certificate, please visit our Frequently Asked Questions . Certification materials submitted to a prior recruitment will not be applied to this recruitment. Test/certification results may not be more than 12-months old at the time of application, to include test results that were proctored by Solano County. Applicants that have participated in prior Solano County Word Processing/Typing/Excel testing must contact recruitment@solanocounty.com by the testing deadline to request their prior results be applied to this recruitment - this will not be done automatically. How to Submit Your Documents In addition to uploading attachments when applying online, candidates may submit documents in-person or by mail at Solano County Department of Human Resources 675 Texas Street, Suite 1800, Fairfield CA 94533, or by fax to (707) 784-3424 or by email to recruitment@solanocounty.com. When submitting documents in-person, by mail or by fax, include the recruitment title (Public Safety Dispatcher - Entry) and the recruitment number (19-462020-01). When submitting documents via email, include the recruitment title and number in the subject field. Supplemental Questionnaire This Supplemental Questionnaire will be used to determine applicants' qualifications for this position and assess an applicant's ability to advance in the recruitment process; therefore, applicants are encouraged to answer all questions thoroughly and completely. Omitted information will not be considered or assumed. Applicants who have no experience in a specific area are recommended to state "no experience in this area" instead of leaving the space blank. Please note that the experience in your answers must be reflected in your employment history. I possess a high school diploma, GED, or equivalent. (Yes or No) Supplemental Information Candidates for positions in this class will be required to pass a background investigation, psychological examination and medical examination in accordance with applicable law, regulation and/or policy. Incumbents shall satisfactorily complete the POST-certified Public Safety Dispatchers Basic Course within 12 months after the date of appointment. Incumbents shall serve a probation period of twelve months. Incumbents must be willing to work odd and irregular hours, including nights, weekends and holidays, rotating shifts, scheduled and emergency overtime and be available on call as required. Incumbents must be willing to sit for long periods of time, and to work in a closed, confining and stressful environment. Positions allocated to this class may require bilingual skills. Veterans Preference Points To be eligible, applicant must have served at least 181 consecutive days of active duty in the Armed Forces of the United States and have received either an honorable discharge or a general discharge under honorable conditions. A COPY OF THE DD 214, SHOWING DISCHARGE TYPE (GENERALLY COPY 4), MUST BE RECEIVED IN THE HUMAN RESOURCES DEPARTMENT BY THE FINAL FILING DATE . Applicants who have a service connected disability must also submit a recent award letter from the VA stating they are receiving disability benefits for service connected reasons. Veteran applicants for initial County employment with an honorable or general under conditions discharge shall receive five (5) points added to their combined score. Disabled veterans rated at not less than 30% disability shall have ten (10) points added to their combined score. Veteran's preference points will only be added to passing scores in competitive open examinations. Americans With Disabilities Act It is the policy of Solano County that all employment decisions and personnel policies will be applied equally to all County employees and applicants and be based upon the needs of County service, job related merit, and ability to perform the job. APPLICANTS WITH DISABILITIES: Qualified individuals with a disability, who are able to perform the essential functions of the job, with or without reasonable accommodation, and need an accommodation during any phase of the recruitment/testing/examination process (as detailed in the "Selection Process"), must complete the following Request for Testing Accommodation by Applicants with Disabilities Form: http://www.solanocounty.com/civicax/filebank/blobdload.aspx?BlobID=23215 . This form must be received in the Human Resources Department by the final filing date of the recruitment. Applicants will be contacted to discuss the specifics of the request. Solano County OUR COMMUNITY Solano County is the ideal place to live, learn, work and play... The America's Promise Alliance has named Solano County as one of the 100 Best Communities for Young People for six straight years-the only California community with that distinction. • Live - Solano County as well as cities within the County have ranked in the top 15 hottest markets across the country and within the Bay Area due to prime location and affordability. • Learn - Higher education abounds! Within the County, education choices include: Solano Community College, CSU Maritime Academy, Brandman University, and Touro University. Bordering our County is the renowned University of California Davis. • Work - The blend of agriculture, corporate business and pleasant lifestyle enhance the attraction of Solano County. Blessed with a thriving agricultural economy, the county is also home to biotechnology and other growth industries. • Play - Situated midway between San Francisco and Sacramento-the State capitol, Solano County is home to rolling hillsides, waterfronts and fertile farmland. County residents can enjoy day trips to the San Francisco Bay area, Lake Tahoe region and the Napa and Sonoma Valleys. County Population (2018): 439,793 The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. SOLANO COUNTY IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER Closing Date/Time: Open Until Filled
Nov 02, 2019
Full Time
Introduction WHY JOIN US AT SOLANO COUNTY? COMMITMENT TO SERVICE: Our mission is to serve the people and to provide a safe and healthy place to live, learn, work and play. We serve the public in many different ways, including: • Providing primary medical, dental, alcohol, drug and mental health services to residents, including the uninsured, low-income, and medically underserved • Providing law enforcement services in the unincorporated area of the county • Protecting the community from public health threats such as communicable diseases • Coordinating countywide responses to domestic violence and terrorism or other emergencies • Managing the criminal justice process after arrest (jail, prosecution, probation) • Supporting other local governments through efficient property tax collection as mandated by the State, County and local jurisdictions; and, • Administration and enforcement of Federal, State, and Local laws and policies pertaining to environmental health, building construction, and land use planning OUR EMPLOYEES: Our diverse workforce is committed to fulfilling this mission and does so by exemplifying our IDEAL Core Values, engaging in our day to day work of serving the public with Integrity, Dignity, Excellence, Accountability, and Leadership. To learn more about Solano County, please visit: www.solanocounty.com WHY WE EXIST To Protect and Serve the Community! The Sheriff's office is dedicated to the protection and well-being of every person in Solano County by providing excellent community service. The values of the Sheriff's Office are to bring: Professionalism: Performing to the highest standards with integrity, ethical behavior and accountability. Trust: Confidence in the character and ability to meet expectations. Courage: To persevere with mental and moral strength in the face of difficulty. Innovation: Embrace and inspire creativity to apply better solutions that accomplish goals and outcomes. Teamwork: Unified collaboration to accomplish common goals without regard to personal agendas. Service: Providing professional assistance in support of the community's best interests and well-being. Respect: To value and embrace individuality with special regard to differences. To learn more about the Sheriff's Office please visit: http://www.solanocounty.com/depts/sheriff/default.asp The Position A Public Safety Dispatcher is the first voice you hear when calling for emergency or non-emergency assistance. They are responsible for monitoring radio traffic for police, fire, and medical, as well as radio channels of other agencies, acts as a liaison between members of the community, allied agencies, department personnel and field units. As an Entry - Level employee you will learn to dispatch law enforcement and emergency service personnel and to call for mutual aid assistance. In addition to learning to operate equipment contained in a public safety dispatch console, which includes multi-line telephones, TTY (teletype), TDD (telephone for deaf and disabled), pagers, radios and computer-aided dispatch equipment; techniques of acquiring essential information from emergency calls and prioritizing requests for assistance; law enforcement terminology and public safety dispatch procedures. POSTION REQUIREMENTS Experience: No experience required. Education: Possession of a high school diploma or equivalent. Certificates: A typing certificate (40 net WPM) is required and must be submitted by the testing deadline to Human Resources. The County offers a typing test at no charge prior to the testing deadline, if interested taking the test with the County please email recruitment@solanocounty.com to sign up for a slot by 12pm 11/25/19 or 01/20/20. These are the only dates available and space is limited. Please see the "Document Submittal Requirements" section below for further details. Note: Incumbents shall satisfactorily complete the POST-certified Public Safety Dispatchers Basic Course within 12 months after the date of appointment. The eligible list created as a result of this recruitment will be used to fill full-time and part-time regular, limited-term or extra-help positions as vacancies occur. To view the full job description please visit: http://www.solanocounty.com/civicax/filebank/blobdload.aspx?blobid=15988 BENEFITS Solano County offers a cafeteria-style medical package with health benefits, offered through CalPERS. The County contribution for family coverage for the 2019 calendar year is $1,498.09 per month. The County offers a cash back provision for those who choose employee-only or who waive medical insurance coverage. The County may offer a supplemental contribution for employees enrolled in Employee plus Two or More coverage. Dental and vision insurances for the employee and eligible dependents are paid 100% by the County. Solano County participates in CalPERS retirement and contributes to Social Security. The County observes 12 fixed, paid holidays per year. Vacation is accrued at approximately 10 days per year for the first 3 years. Sick leave accrues at approximately 12 days per year. Employees are eligible to receive an additional 2.5% longevity pay, per level, after the completion of continuous service at 10, 20, 25, 30, and 35 years. . To review the benefits for this position, please visit: http://www.solanocounty.com/civicax/filebank/blobdload.aspx?blobid=16512 Extra-help employees who work less than 29 hours per week do not typically receive or accrue benefits of regular employees during their period of employment. All extra-help employees accrue .034 hours of Paid Time Off for every full hour worked. To view the benefits for an extra-help position, please visit: http://www.solanocounty.com/civicax/filebank/blobdload.aspx?blobid=16516 CULTURE OF LEARNING AND DEVELOPMENT Solano County is committed to "Invest In and For the Future" by providing training resources to encourage employee professional development and growth within our organization. While employed with Solano County, employees have the opportunity to pursue their career goals, interests, and develop the competencies on the Solano County Leadership Development Model by participating in the following programs: • Tuition Reimbursement Program • Annual Education Fair • County Mentoring Program • Leadership Academy • Supervisory Trainings • Skill Development Trainings • Self-paced learning opportunities Selection Process 11/26/19 - County sponsored typing test ( optiona l) 12/02/19 - Deadline to submit application and required documents 12/11/19 - Tentative date for mandatory informational session and written exam Next Review Date: 01/21/20 - County sponsored typing test ( optiona l) 01/24/20 - Deadline to submit application and required documents 02/04/20 - Tentative date for mandatory informational session and written exam *Please note this date and make sure you will be able to attend the mandatory information session and written exam. If you are unable to attend, you will not move forward in the hiring process. Based on the information provided in the application documents, the qualified applicants may be invited for further examination and will either be pre-scheduled by the Department of Human Resources or be invited to self-schedule. All applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. Depending upon the number of applications received, the selection process may consist of an initial application screening, a mandatory information meeting, a supplemental questionnaire assessment, a written and/or practical exam, an oral board exam, or any combination listed. Responses to supplemental questions may be used as screening and testing mechanisms and will be used to assess an applicant's ability to advance in the process; as such, responses to supplemental questions should be treated as test examination responses. Information contained herein does not constitute either an expressed or implied contract. A minimum score of 70% is required to continue in the selection process, unless otherwise announced. All potential new hires and employees considered for promotion to management, confidential positions or unrepresented positions will be subject to a background and reference check after contingent job offer is accepted. These provisions are subject to change. RETIREES - Solano County invites all qualified candidates to apply for positions; however pursuant to Government Code Section 21221(h) and 21224, hiring restrictions may apply to California Public Sector Pension Plan Retirees. How to Apply Please visit the County of Solano website, www.jobsatsolanocounty.com , to apply. Applications must be submitted through the JobAps system. Paper copies of applications are not accepted. All additional application materials as requested in the job announcement (degree/transcripts, certificates, DD-214 if applicable, ADA Accommodation Request) must be submitted with the Document Cover Sheet, available on the employment website: https://jobapscloud.com/Solano/sup/doccover.pdf or at the Department of Human Resources' office, and are due by the final filing date. Previously submitted application materials (i.e. copies of diploma and/or transcripts, etc.) for prior recruitments will not be applied for this recruitment but must be re-submitted for this recruitment. Any further questions can be directed to the Department of Human Resources at (707) 784-6170 or at 675 Texas Street, Suite 1800 Fairfield 94533. The office is open Monday-Friday, 8:00 a.m.-5:00 p.m. EOE/AA. Document Submittal Requirements This position requires a valid typing certificate. All candidates must submit a typing certificate verifying skill level at 40 net WPM or higher by the testing deadline . Candidates who fail to submit their typing certificate by the testing deadline, will be disqualified for that test and should reapply for the next testing deadline . Certificate Requirements: The certificate must contain a minimum corrected NET speed of 40 words per minute. It must be a timed 3 - 5 minute test, include the gross number of words typed per minute, and the number of errors. It may not be more than 12 months old at the time of application, must be from an accredited school or a qualified agency, and must contain the examiner's signature. Certificate obtained through the internet (online) will not be accepted. Certificate Testing: The County is offering a typing test at no charge on 11/26/19 & 01/21/20 for the Public Safety Dispatcher (Entry) recruitment only. Interested applicants should email recruitment@solanocounty.com to sign up for a slot by 12pm 11/25/19 or 01/20/20. These are the only dates available and space is limited. If applicants are unable to attend the County certificate testing, applicants must still submit a copy of a valid certificate by the final filing deadline. To find out how to obtain a valid certificate, please visit our Frequently Asked Questions . Certification materials submitted to a prior recruitment will not be applied to this recruitment. Test/certification results may not be more than 12-months old at the time of application, to include test results that were proctored by Solano County. Applicants that have participated in prior Solano County Word Processing/Typing/Excel testing must contact recruitment@solanocounty.com by the testing deadline to request their prior results be applied to this recruitment - this will not be done automatically. How to Submit Your Documents In addition to uploading attachments when applying online, candidates may submit documents in-person or by mail at Solano County Department of Human Resources 675 Texas Street, Suite 1800, Fairfield CA 94533, or by fax to (707) 784-3424 or by email to recruitment@solanocounty.com. When submitting documents in-person, by mail or by fax, include the recruitment title (Public Safety Dispatcher - Entry) and the recruitment number (19-462020-01). When submitting documents via email, include the recruitment title and number in the subject field. Supplemental Questionnaire This Supplemental Questionnaire will be used to determine applicants' qualifications for this position and assess an applicant's ability to advance in the recruitment process; therefore, applicants are encouraged to answer all questions thoroughly and completely. Omitted information will not be considered or assumed. Applicants who have no experience in a specific area are recommended to state "no experience in this area" instead of leaving the space blank. Please note that the experience in your answers must be reflected in your employment history. I possess a high school diploma, GED, or equivalent. (Yes or No) Supplemental Information Candidates for positions in this class will be required to pass a background investigation, psychological examination and medical examination in accordance with applicable law, regulation and/or policy. Incumbents shall satisfactorily complete the POST-certified Public Safety Dispatchers Basic Course within 12 months after the date of appointment. Incumbents shall serve a probation period of twelve months. Incumbents must be willing to work odd and irregular hours, including nights, weekends and holidays, rotating shifts, scheduled and emergency overtime and be available on call as required. Incumbents must be willing to sit for long periods of time, and to work in a closed, confining and stressful environment. Positions allocated to this class may require bilingual skills. Veterans Preference Points To be eligible, applicant must have served at least 181 consecutive days of active duty in the Armed Forces of the United States and have received either an honorable discharge or a general discharge under honorable conditions. A COPY OF THE DD 214, SHOWING DISCHARGE TYPE (GENERALLY COPY 4), MUST BE RECEIVED IN THE HUMAN RESOURCES DEPARTMENT BY THE FINAL FILING DATE . Applicants who have a service connected disability must also submit a recent award letter from the VA stating they are receiving disability benefits for service connected reasons. Veteran applicants for initial County employment with an honorable or general under conditions discharge shall receive five (5) points added to their combined score. Disabled veterans rated at not less than 30% disability shall have ten (10) points added to their combined score. Veteran's preference points will only be added to passing scores in competitive open examinations. Americans With Disabilities Act It is the policy of Solano County that all employment decisions and personnel policies will be applied equally to all County employees and applicants and be based upon the needs of County service, job related merit, and ability to perform the job. APPLICANTS WITH DISABILITIES: Qualified individuals with a disability, who are able to perform the essential functions of the job, with or without reasonable accommodation, and need an accommodation during any phase of the recruitment/testing/examination process (as detailed in the "Selection Process"), must complete the following Request for Testing Accommodation by Applicants with Disabilities Form: http://www.solanocounty.com/civicax/filebank/blobdload.aspx?BlobID=23215 . This form must be received in the Human Resources Department by the final filing date of the recruitment. Applicants will be contacted to discuss the specifics of the request. Solano County OUR COMMUNITY Solano County is the ideal place to live, learn, work and play... The America's Promise Alliance has named Solano County as one of the 100 Best Communities for Young People for six straight years-the only California community with that distinction. • Live - Solano County as well as cities within the County have ranked in the top 15 hottest markets across the country and within the Bay Area due to prime location and affordability. • Learn - Higher education abounds! Within the County, education choices include: Solano Community College, CSU Maritime Academy, Brandman University, and Touro University. Bordering our County is the renowned University of California Davis. • Work - The blend of agriculture, corporate business and pleasant lifestyle enhance the attraction of Solano County. Blessed with a thriving agricultural economy, the county is also home to biotechnology and other growth industries. • Play - Situated midway between San Francisco and Sacramento-the State capitol, Solano County is home to rolling hillsides, waterfronts and fertile farmland. County residents can enjoy day trips to the San Francisco Bay area, Lake Tahoe region and the Napa and Sonoma Valleys. County Population (2018): 439,793 The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. SOLANO COUNTY IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER Closing Date/Time: Open Until Filled
Contra Costa County, CA
Martinez, California, United States
The Position Bargaining Unit: DSA - Deputy Sheriff's Non-Sworn Rank & File Unit Contra Costa County Sheriff's Dispatcher I Pay Range $65,352.10 - $72,050.73* *As of July 1, 2019 $68,619.70 - $75,653.26 (2020-2021) $72,050.69 - $79,435.92 (2021-2022) $75,653.22 - $83,407.72 (2022-2023) The Contra Costa County Office of the Sheriff is recruiting men and women for a challenging career in the Sheriff's public safety communications center. No prior experience is required. Individuals hired will receive intensive training during the initial 12-month probationary period and are expected to qualify for advancement to the class of Sheriff's Dispatcher II ($5,965 - $7,078) within one year of employment. Sheriff-Dispatcher is a non-sworn, uniformed position. Dispatchers receive a yearly uniform allowance. Individuals assigned to designated positions requiring bilingual ability must pass language proficiency evaluation to qualify for a bilingual differential. Sheriff's Dispatchers are assigned to the dispatch center located in Martinez, California. The facility operates on a 7-day, 24-hour schedule. Sheriff Dispatchers are responsible for receiving incoming emergency and non-emergency police, fire, emergency ambulance service calls; determining response, prioritizing and dispatching units in accordance to established Sheriff policies and procedures; entering and retrieving information from teletype networks and computerized data systems; for radio communication with 15-20 patrol units operating in the field and provide additional dispatch services to fire departments, ambulance units and the County Office of Emergency Services. Weekend, holiday and overtime work is required . All overtime is compensated at 1-1/2 times regular hourly rate Characteristics of the ideal candidate: •Ability to act promptly, logically and decisively •Be able to communicate clearly •Ability to read, comprehend and retain information •Maintain a calm and professional demeanor even under stressful situations •Ability to adapt to changing situations •Ability to multi-task •Highly self-motivated •Have a high level of integrity Read the complete job description at www.cccounty.us . The eligible list established from this recruitment may remain in effect for six months. EXAM DATES: (for applications received 10/26 - 11/22/2019) Tentative Typing Assessment: 12/17 & 12/18/2019 Tentative Performance Exam: 1/4- 1/6/2020 Typical Tasks Receives telephone and radio messages Uses computer-aided keyboard and data entry equipment or manually records and relays information (often of an emergency nature) to appropriate unit; such as, patrol cars, other police agencies, ambulances, the County Public Works Department and the Office of Emergency Services Receives, transmits and records teletype and data systems messages Answer questions from the public May be asked to dispatch from a mobile command center Minimum Qualifications License Required: Possession of a valid California Motor Vehicle Operator's License. Out of State valid Motor Vehicle Operator's license will be accepted during the application process. Education: Possession of a high school diploma, G.E.D. equivalency or high school proficiency certificate. Typing Proficiency: Ability to accurately type at a speed not less than 40 words per minute. Other Requirements: Must pass a thorough background investigation, medical screening, and psychological evaluation prior to employment. Selection Process Application Filing: All applicants must apply on-line at www.cccounty.us/hr and submit the information as indicated on the job announcement by the final filing date. Typing Assessment: All accepted applicants will be invited to participate in a typing assessment. The assessment will consist of a five minute timed typing test. Candidates must demonstrate the ability to type at least 40 net words per minute. Performance Examination: Designed to measure an applicant's knowledge, skills, and abilities to complete exercises that replicate some aspect of the job. The examination may be timed and include the following physical examinations: decision making, data entry, call summarization, memory recall, prioritization, map reading, verbal ability, reasoning ability, and perceptual ability. Candidates must receive a score of at least 70, which may be an adjusted score, in order to be ranked on the employment list. (Weighted 100%) Test information is available by visiting the vendor's website at: CritiCall and Dispatcher Applicant: F.A.Q The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices. CONVICTION HISTORY After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment. DISASTER SERVICE WORKER All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identify, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.
Oct 26, 2019
Full Time
The Position Bargaining Unit: DSA - Deputy Sheriff's Non-Sworn Rank & File Unit Contra Costa County Sheriff's Dispatcher I Pay Range $65,352.10 - $72,050.73* *As of July 1, 2019 $68,619.70 - $75,653.26 (2020-2021) $72,050.69 - $79,435.92 (2021-2022) $75,653.22 - $83,407.72 (2022-2023) The Contra Costa County Office of the Sheriff is recruiting men and women for a challenging career in the Sheriff's public safety communications center. No prior experience is required. Individuals hired will receive intensive training during the initial 12-month probationary period and are expected to qualify for advancement to the class of Sheriff's Dispatcher II ($5,965 - $7,078) within one year of employment. Sheriff-Dispatcher is a non-sworn, uniformed position. Dispatchers receive a yearly uniform allowance. Individuals assigned to designated positions requiring bilingual ability must pass language proficiency evaluation to qualify for a bilingual differential. Sheriff's Dispatchers are assigned to the dispatch center located in Martinez, California. The facility operates on a 7-day, 24-hour schedule. Sheriff Dispatchers are responsible for receiving incoming emergency and non-emergency police, fire, emergency ambulance service calls; determining response, prioritizing and dispatching units in accordance to established Sheriff policies and procedures; entering and retrieving information from teletype networks and computerized data systems; for radio communication with 15-20 patrol units operating in the field and provide additional dispatch services to fire departments, ambulance units and the County Office of Emergency Services. Weekend, holiday and overtime work is required . All overtime is compensated at 1-1/2 times regular hourly rate Characteristics of the ideal candidate: •Ability to act promptly, logically and decisively •Be able to communicate clearly •Ability to read, comprehend and retain information •Maintain a calm and professional demeanor even under stressful situations •Ability to adapt to changing situations •Ability to multi-task •Highly self-motivated •Have a high level of integrity Read the complete job description at www.cccounty.us . The eligible list established from this recruitment may remain in effect for six months. EXAM DATES: (for applications received 10/26 - 11/22/2019) Tentative Typing Assessment: 12/17 & 12/18/2019 Tentative Performance Exam: 1/4- 1/6/2020 Typical Tasks Receives telephone and radio messages Uses computer-aided keyboard and data entry equipment or manually records and relays information (often of an emergency nature) to appropriate unit; such as, patrol cars, other police agencies, ambulances, the County Public Works Department and the Office of Emergency Services Receives, transmits and records teletype and data systems messages Answer questions from the public May be asked to dispatch from a mobile command center Minimum Qualifications License Required: Possession of a valid California Motor Vehicle Operator's License. Out of State valid Motor Vehicle Operator's license will be accepted during the application process. Education: Possession of a high school diploma, G.E.D. equivalency or high school proficiency certificate. Typing Proficiency: Ability to accurately type at a speed not less than 40 words per minute. Other Requirements: Must pass a thorough background investigation, medical screening, and psychological evaluation prior to employment. Selection Process Application Filing: All applicants must apply on-line at www.cccounty.us/hr and submit the information as indicated on the job announcement by the final filing date. Typing Assessment: All accepted applicants will be invited to participate in a typing assessment. The assessment will consist of a five minute timed typing test. Candidates must demonstrate the ability to type at least 40 net words per minute. Performance Examination: Designed to measure an applicant's knowledge, skills, and abilities to complete exercises that replicate some aspect of the job. The examination may be timed and include the following physical examinations: decision making, data entry, call summarization, memory recall, prioritization, map reading, verbal ability, reasoning ability, and perceptual ability. Candidates must receive a score of at least 70, which may be an adjusted score, in order to be ranked on the employment list. (Weighted 100%) Test information is available by visiting the vendor's website at: CritiCall and Dispatcher Applicant: F.A.Q The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices. CONVICTION HISTORY After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment. DISASTER SERVICE WORKER All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identify, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.
Contra Costa County, CA
Martinez, California, United States
The Position Bargaining Unit: DSA - Deputy Sheriff's Non-Sworn Rank & File Unit Contra Costa County Sheriff's Dispatcher II Pay Range $71,584.80 - $84,940.04* *As of July 1, 2019 $75,164.04 - $89,187.04 (2020-2021) $78,922.24 - $93,646.39 (2021-2022) $82,868.35 - $98,328.71 (2022-2023) ( 20% pay increase over 4 year period) The Contra Costa County Office of the Sheriff is recruiting individuals with law enforcement dispatching experience. Sheriff's Dispatchers are assigned to the Communications Center located in Martinez, California. The facility operates on a 7-day, 24-hour schedule. Sheriff Dispatchers are responsible for receiving incoming emergency and non-emergency police, fire, emergency ambulance service calls; determining response, prioritizing and dispatching units in accordance to established Sheriff policies and procedures; entering and retrieving information from teletype networks and computerized data systems; for radio communication with 15-20 patrol units operating in the field and provide additional dispatch services to fire departments, ambulance units and the County Office of Emergency Services. Weekend, holiday and overtime work is required . All overtime is compensated at 1-1/2 times regular hourly rate. Characteristics of the ideal candidate: •Ability to act promptly, logically and decisively •Be able to communicate clearly •Ability to read, comprehend and retain information •Maintain a calm and professional demeanor even under stressful situations •Ability to adapt to changing situations •Ability to multi-task •Highly self-motivated •Have a high level of integrity Read the complete job description at www.cccounty.us/hr. The eligible list established from this recruitment may remain in effect for one year. EXAM DATES: (For applications received 10/26 - 11/22/2019) Tentative Typing and Online Skills Assessment: 12/17 - 12/18/2019 Typical Tasks Receives routine and emergency telephone calls Receives and transmits radio traffic Uses computer-aided keyboard and data entry equipment or manually records and relays information (often of an emergency nature) to appropriate unit; such as, patrol cars, other police agencies, ambulances, the County Public Works Department and the Office of Emergency Services Receives, transmits and records teletype and data systems messages Answer questions from the public May be asked to dispatch from a Mobile Command Vehicle May assist with Communications Training Program and provide on-the-job training to new dispatchers Minimum Qualifications License Required: Possession of a valid California Motor Vehicle Operator's License. Out of State valid Motor Vehicle Operator's License will be accepted during the application process. Education: Possession of a high school diploma, G.E.D. equivalency or high school proficiency certificate. Experience: One year of full-time or its equivalent experience within the last two (2) years performing law enforcement emergency dispatch duties on a Computer Aided Dispatch (CAD) System at a California P.O.S.T. participating law enforcement agency; or successful completion of the Contra Costa County Sheriff's Office Dispatcher I Training Program within the last 3 years. Typing Proficiency: Accurately type at a speed of no less than 40 words per minute. Certificate Required: Possession of a California P.O.S.T. Basic Dispatch Certificate Other Requirements: Must pass a thorough background investigation, medical screening, and psychological evaluation prior to employment Selection Process Application Filing: All applicants must apply on-line at www.cccounty.us/hr and submit the information as indicated on the job announcement by the final filing date. Typing Assessment: All accepted applicants will be invited to participate in a typing assessment. The assessment will consist of a five minute timed typing test. Candidates must demonstrate the ability to type at least 40 net words per minute. Online Skills Assessment: Designed to measure an applicant's knowledge, skills, and abilities to complete exercises that replicate some aspect of the job. The examination may be timed and include the following physical examinations: crisis management, non-emergency calls, prioritization, asking the right questions, telecommunications and teamwork, decision making, verbal ability, reasoning ability, and perceptual ability. Candidates must receive a score of at least 70, which may be an adjusted score, in order to be ranked on the employment list. (Weighted 100%). The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices. CONVICTION HISTORY After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment. DISASTER SERVICE WORKER All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identify, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.
Oct 26, 2019
Full Time
The Position Bargaining Unit: DSA - Deputy Sheriff's Non-Sworn Rank & File Unit Contra Costa County Sheriff's Dispatcher II Pay Range $71,584.80 - $84,940.04* *As of July 1, 2019 $75,164.04 - $89,187.04 (2020-2021) $78,922.24 - $93,646.39 (2021-2022) $82,868.35 - $98,328.71 (2022-2023) ( 20% pay increase over 4 year period) The Contra Costa County Office of the Sheriff is recruiting individuals with law enforcement dispatching experience. Sheriff's Dispatchers are assigned to the Communications Center located in Martinez, California. The facility operates on a 7-day, 24-hour schedule. Sheriff Dispatchers are responsible for receiving incoming emergency and non-emergency police, fire, emergency ambulance service calls; determining response, prioritizing and dispatching units in accordance to established Sheriff policies and procedures; entering and retrieving information from teletype networks and computerized data systems; for radio communication with 15-20 patrol units operating in the field and provide additional dispatch services to fire departments, ambulance units and the County Office of Emergency Services. Weekend, holiday and overtime work is required . All overtime is compensated at 1-1/2 times regular hourly rate. Characteristics of the ideal candidate: •Ability to act promptly, logically and decisively •Be able to communicate clearly •Ability to read, comprehend and retain information •Maintain a calm and professional demeanor even under stressful situations •Ability to adapt to changing situations •Ability to multi-task •Highly self-motivated •Have a high level of integrity Read the complete job description at www.cccounty.us/hr. The eligible list established from this recruitment may remain in effect for one year. EXAM DATES: (For applications received 10/26 - 11/22/2019) Tentative Typing and Online Skills Assessment: 12/17 - 12/18/2019 Typical Tasks Receives routine and emergency telephone calls Receives and transmits radio traffic Uses computer-aided keyboard and data entry equipment or manually records and relays information (often of an emergency nature) to appropriate unit; such as, patrol cars, other police agencies, ambulances, the County Public Works Department and the Office of Emergency Services Receives, transmits and records teletype and data systems messages Answer questions from the public May be asked to dispatch from a Mobile Command Vehicle May assist with Communications Training Program and provide on-the-job training to new dispatchers Minimum Qualifications License Required: Possession of a valid California Motor Vehicle Operator's License. Out of State valid Motor Vehicle Operator's License will be accepted during the application process. Education: Possession of a high school diploma, G.E.D. equivalency or high school proficiency certificate. Experience: One year of full-time or its equivalent experience within the last two (2) years performing law enforcement emergency dispatch duties on a Computer Aided Dispatch (CAD) System at a California P.O.S.T. participating law enforcement agency; or successful completion of the Contra Costa County Sheriff's Office Dispatcher I Training Program within the last 3 years. Typing Proficiency: Accurately type at a speed of no less than 40 words per minute. Certificate Required: Possession of a California P.O.S.T. Basic Dispatch Certificate Other Requirements: Must pass a thorough background investigation, medical screening, and psychological evaluation prior to employment Selection Process Application Filing: All applicants must apply on-line at www.cccounty.us/hr and submit the information as indicated on the job announcement by the final filing date. Typing Assessment: All accepted applicants will be invited to participate in a typing assessment. The assessment will consist of a five minute timed typing test. Candidates must demonstrate the ability to type at least 40 net words per minute. Online Skills Assessment: Designed to measure an applicant's knowledge, skills, and abilities to complete exercises that replicate some aspect of the job. The examination may be timed and include the following physical examinations: crisis management, non-emergency calls, prioritization, asking the right questions, telecommunications and teamwork, decision making, verbal ability, reasoning ability, and perceptual ability. Candidates must receive a score of at least 70, which may be an adjusted score, in order to be ranked on the employment list. (Weighted 100%). The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices. CONVICTION HISTORY After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment. DISASTER SERVICE WORKER All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identify, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.
GILA COUNTY SHERIFF'S OFFICE JOB ANNOUNCEMENT 1400 E. ASH STREET, GLOBE, AZ 85501 PURPOSE OF THE JOB The purpose of this position is to respond to emergency and non-emergency calls for law enforcement, fire, and emergency services in compliance with county procedures to assure the safety of law enforcement officers, emergency services personnel, and the public. SUPERVISORY RESPONSIBILITIES This position does not supervise other employees. ESSENTIAL DUTIES AND RESPONSIBILITIES TIME SPENT • Answers incoming emergency and non-emergency calls; interviews callers and gathers details; prioritizes calls for service and determines appropriate personnel to respond; dispatches emergency responders; relays pertinent information to law enforcement and emergency services personnel in a concise, organized and understandable manner. 20% • Enters and validates stolen vehicles and property; validates license plates and identities of missing and wanted persons. 20% • Enters calls for service in Computer Aided Dispatch (CAD) System. 20% • Monitors and maintains status of patrol units and coordinates ambulances and helicopters. 10% • Operates emergency radio for Police, Fire, EMS, Probation, and other emergency responders contacts, Border Patrol Response Rescue Team, Forest Service Search and Rescue, and the Public Works Department when necessary. 10% • Runs confidential criminal histories; booking pawn and prisoner information for officers and detectives; enters warrant entry and orders of protection. 10% • Coordinates mutual aid as required; updates agencies that provide emergency response assistance. 10% • Performs other duties as assigned BUDGET RESPONSIBILITIES This position has no responsibility over any types of budget. PROJECT RESPONSIBILITIES This position does not have PROJECT RESPONSIBILITIES. ORAL COMMUNICATION DUTIES This position trains colleagues; explains County procedures; responds to public inquiries; participates in meetings; and negotiates or persuades. Incumbents in this position may be required to speak with the media, occasionally. WRITTEN COMMUNICATION DUTIES This position creates or edits documents, procedures, emails, press releases, and reports. INTERACTIONS WITH THE GENERAL PUBLIC Interacts extensively with employees, customers, the general public, vendors, regulatory bodies, and other groups and/or individuals and Institutions over the telephone, by email, and/or in person. INTERACTIONS SPECIFICALLY WITH CUSTOMERS Always (More than 85% in a year) DEPARTMENT: SHERIFF'S OFFICE POSITION: 911 RADIO DISPATCHER LOCATION: GLOBE JOB CODE: OPEN CLOSING DATE: HIRING ROSTER ANNUAL SALARY: $34,227-$47,062 DOE MINIMUM EDUCATION REQUIRED High School Diploma or GED MINIMUM YEARS OF DIRECTLY RELATED EXPERIENCE REQUIRED Six (6) months to one (1) year public safety dispatching experience; or equivalent combination of education, training and experience. PROFESSIONAL CREDENTIALS REQUIRED ACJIS TOC (terminal operator certification) KNOWLEDGE REQUIRED Telecommunication technology, public safety & security, law enforcement, public safety regulations, First Responders' Protocols. SKILLS REQUIRED Active learning, active listening, analytical thinking, negotiating, problem recognition, problem solving, multi-tasking, typing and Data Entry. ABILITIES REQUIRED Fully and quickly comprehend spoken words, make sense of multiple data, find directions and current locations, multi-task, maintain mental response and quickness, maintain oratory ability under stressful situations. PHYSICAL DEMANDS • Constantly sits to complete report, operate computers, operate special equipment, complete a program, attend to reception areas, perform watchmen duties, and sits to attend to other duties. • Rarely requires dexterity for peacekeeping tools, and special machines; constantly requires dexterity for keyboard operation, and dexterity for special gadgets. • Incumbents in this position may be required to rarely intervene, walk to and from work sites, bend, stoop, crawl, kneel, and twist. • Occasionally lifts work-related materials of up to 10 lbs. in weight. WORK ENVIRONMENT Work is performed in high call volume emergency dispatch office environment, where there is little opportunity for physical movement. The incumbent must remain alert and responsive while observing computer display screen for uninterrupted periods of time. Incumbents may be subject to extended work periods without relief during high call volume time and during stressful situations. SAFETY RISK EXPOSURE Incumbents in this position are generally not exposed to safety risk. On rare occasions, incumbents in this position may become exposed to occasional telephone verbal abuse by customers or citizens, physical danger, mechanical hazards, chemical hazards, electrical hazards, bloodborne pathogen, communicable diseases, fire hazards, explosives, respiratory hazards, extreme temperature, noise and vibration, and wetness and humidity. PROTECTIVE GEAR & SAFETY MANUALS Incumbents in this position are required to constantly follow written safety procedures and manuals relevant to the division or department. CONSEQUENCES OF ERROR Potential errors can have legal ramifications, loss of funding, loss of organization's credibility. NOTICE: APPLICANTS MAY BE REQUIRED TO FURNISH, AT THEIR OWN EXPENSE, DOCUMENTARY PROOF OF EDUCATIONS, CERTIFICATION, REGISTRATION, LICENSE OR ANY OTHER PROOF OF COMPETENCY AS REQUIRED IN THE OFFICIAL CLASSIFICATION DESCRIPTION OR ANNOUNCEMENT AND MAY BE REQUIRED TO UNDERGO PHYSICAL, PSYCHOLOGICAL AND/OR BACKGROUND INVESTIGATIONS AS A CONTINUING CONDITION OF EMPLOYMENT. FURTHER, APPLICANTS FOR POSITIONS REQUIRING OPERATION OF A COUNTY OR PERSONAL VEHICLE ON OFFICIAL BUSINESS MUST POSSESS AND MAINTAIN COUNTY OR PERSONAL VEHICLE OPERATORS LICENSE. GILA COUNTY DOES NOT DISCRIMINATE ON THE BASIS OF RACE, COLOR, NATIONAL ORIGIN, SEX, RELIGION, AGE OR DISABILITY, AND FAMILIAL STATUS IN EMPLOYMENT OR THE PROVISIONS OF SERVICE. AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER. Closing Date/Time: HIRING ROSTER
Oct 18, 2019
Full Time
GILA COUNTY SHERIFF'S OFFICE JOB ANNOUNCEMENT 1400 E. ASH STREET, GLOBE, AZ 85501 PURPOSE OF THE JOB The purpose of this position is to respond to emergency and non-emergency calls for law enforcement, fire, and emergency services in compliance with county procedures to assure the safety of law enforcement officers, emergency services personnel, and the public. SUPERVISORY RESPONSIBILITIES This position does not supervise other employees. ESSENTIAL DUTIES AND RESPONSIBILITIES TIME SPENT • Answers incoming emergency and non-emergency calls; interviews callers and gathers details; prioritizes calls for service and determines appropriate personnel to respond; dispatches emergency responders; relays pertinent information to law enforcement and emergency services personnel in a concise, organized and understandable manner. 20% • Enters and validates stolen vehicles and property; validates license plates and identities of missing and wanted persons. 20% • Enters calls for service in Computer Aided Dispatch (CAD) System. 20% • Monitors and maintains status of patrol units and coordinates ambulances and helicopters. 10% • Operates emergency radio for Police, Fire, EMS, Probation, and other emergency responders contacts, Border Patrol Response Rescue Team, Forest Service Search and Rescue, and the Public Works Department when necessary. 10% • Runs confidential criminal histories; booking pawn and prisoner information for officers and detectives; enters warrant entry and orders of protection. 10% • Coordinates mutual aid as required; updates agencies that provide emergency response assistance. 10% • Performs other duties as assigned BUDGET RESPONSIBILITIES This position has no responsibility over any types of budget. PROJECT RESPONSIBILITIES This position does not have PROJECT RESPONSIBILITIES. ORAL COMMUNICATION DUTIES This position trains colleagues; explains County procedures; responds to public inquiries; participates in meetings; and negotiates or persuades. Incumbents in this position may be required to speak with the media, occasionally. WRITTEN COMMUNICATION DUTIES This position creates or edits documents, procedures, emails, press releases, and reports. INTERACTIONS WITH THE GENERAL PUBLIC Interacts extensively with employees, customers, the general public, vendors, regulatory bodies, and other groups and/or individuals and Institutions over the telephone, by email, and/or in person. INTERACTIONS SPECIFICALLY WITH CUSTOMERS Always (More than 85% in a year) DEPARTMENT: SHERIFF'S OFFICE POSITION: 911 RADIO DISPATCHER LOCATION: GLOBE JOB CODE: OPEN CLOSING DATE: HIRING ROSTER ANNUAL SALARY: $34,227-$47,062 DOE MINIMUM EDUCATION REQUIRED High School Diploma or GED MINIMUM YEARS OF DIRECTLY RELATED EXPERIENCE REQUIRED Six (6) months to one (1) year public safety dispatching experience; or equivalent combination of education, training and experience. PROFESSIONAL CREDENTIALS REQUIRED ACJIS TOC (terminal operator certification) KNOWLEDGE REQUIRED Telecommunication technology, public safety & security, law enforcement, public safety regulations, First Responders' Protocols. SKILLS REQUIRED Active learning, active listening, analytical thinking, negotiating, problem recognition, problem solving, multi-tasking, typing and Data Entry. ABILITIES REQUIRED Fully and quickly comprehend spoken words, make sense of multiple data, find directions and current locations, multi-task, maintain mental response and quickness, maintain oratory ability under stressful situations. PHYSICAL DEMANDS • Constantly sits to complete report, operate computers, operate special equipment, complete a program, attend to reception areas, perform watchmen duties, and sits to attend to other duties. • Rarely requires dexterity for peacekeeping tools, and special machines; constantly requires dexterity for keyboard operation, and dexterity for special gadgets. • Incumbents in this position may be required to rarely intervene, walk to and from work sites, bend, stoop, crawl, kneel, and twist. • Occasionally lifts work-related materials of up to 10 lbs. in weight. WORK ENVIRONMENT Work is performed in high call volume emergency dispatch office environment, where there is little opportunity for physical movement. The incumbent must remain alert and responsive while observing computer display screen for uninterrupted periods of time. Incumbents may be subject to extended work periods without relief during high call volume time and during stressful situations. SAFETY RISK EXPOSURE Incumbents in this position are generally not exposed to safety risk. On rare occasions, incumbents in this position may become exposed to occasional telephone verbal abuse by customers or citizens, physical danger, mechanical hazards, chemical hazards, electrical hazards, bloodborne pathogen, communicable diseases, fire hazards, explosives, respiratory hazards, extreme temperature, noise and vibration, and wetness and humidity. PROTECTIVE GEAR & SAFETY MANUALS Incumbents in this position are required to constantly follow written safety procedures and manuals relevant to the division or department. CONSEQUENCES OF ERROR Potential errors can have legal ramifications, loss of funding, loss of organization's credibility. NOTICE: APPLICANTS MAY BE REQUIRED TO FURNISH, AT THEIR OWN EXPENSE, DOCUMENTARY PROOF OF EDUCATIONS, CERTIFICATION, REGISTRATION, LICENSE OR ANY OTHER PROOF OF COMPETENCY AS REQUIRED IN THE OFFICIAL CLASSIFICATION DESCRIPTION OR ANNOUNCEMENT AND MAY BE REQUIRED TO UNDERGO PHYSICAL, PSYCHOLOGICAL AND/OR BACKGROUND INVESTIGATIONS AS A CONTINUING CONDITION OF EMPLOYMENT. FURTHER, APPLICANTS FOR POSITIONS REQUIRING OPERATION OF A COUNTY OR PERSONAL VEHICLE ON OFFICIAL BUSINESS MUST POSSESS AND MAINTAIN COUNTY OR PERSONAL VEHICLE OPERATORS LICENSE. GILA COUNTY DOES NOT DISCRIMINATE ON THE BASIS OF RACE, COLOR, NATIONAL ORIGIN, SEX, RELIGION, AGE OR DISABILITY, AND FAMILIAL STATUS IN EMPLOYMENT OR THE PROVISIONS OF SERVICE. AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER. Closing Date/Time: HIRING ROSTER
City of Sacramento, CA
Sacramento, California, United States
THE POSITION Please Note: a candidate must successfully pass a thorough background investigation, including a criminal history check for job-related convictions, fingerprinting, polygraph test, credit check, and a drug use history to be considered for this position. DEFINITION To attend and participate in the Sacramento Police Department's Public Safety Communications Academy to receive basic training in answering telephone requests from the public for law enforcement services, including 9-1-1 Emergency calls. DISTINGUISHING CHARACTERISTICS Dispatcher Recruit is a training classification used for candidates qualified to learn the duties of a Dispatcher I. Incumbents undergo a formal classroom setting, computer lab, and hands-ontraining program in the Sacramento Police Department's Public Safety Communications Academy. Upon satisfactory completion of the training and graduation from the Academy, the Dispatcher Recruit will be placed on probationary status as a Dispatcher I and assigned to the Communications Center for further on-the-job training. Incumbents are tested throughout the Academy and must achieve passing grades in order to continue in the program. Failure to complete the Academy successfully will result in release from the academy. Dispatcher Recruit is distinguished from the Dispatcher I classification in that it is a classroom training classification, while the Dispatcher I classification involves on-the-job training. SUPERVISION RECEIVED Immediate supervision is provided by higher level Public Safety Communications personnel. ESSENTIAL DUTIES AND RESPONSIBILITIES A Dispatcher Recruit attends training sessions to receive instruction and learn dispatching methods in: Handling emergency situations. Stress Management/Crisis intervention Computer systems/telephone systems. Telephone answering techniques. Distinguish between calls for service and referrals. Enter calls for service or provide referrals. Mapreading and geographiesof the City of Sacramento. Departmental policy and procedures. Civil and criminal law. Police codes and priorities and abbreviations. City, Departmental and Divisional organization. Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification. QUALIFICATIONS Knowledge of: English grammar, usage, spelling and punctuation. Basic effective principles and practices of excellence in customer service. Skill in: The use of computer programs and keyboards. Ability to: Expresshim/herself in English in a clear, distinct, and understandable manner when speaking to individuals, before diverse populations, various public and community groups, and when testifying in court. Lean to effectively communicate with and elicit information from upset and irate citizens. Work under pressure and exercise good judgment in emergency situations. Exercise independent judgment and work with a minimum of supervision. Use a computer and keyboard to enter data provided verbally and in writing. Learn standard broadcasting rules and procedures. Learn City street system and physical layout of Sacramento. Understand and carry outoral and written directions. Value customers and co-works through provision of excellent customer service. EXPERIENCE AND EDUCATION Experience: One (1) year of paid customer service experience. Education: High school diploma or G.E.D. equivalent. And Completion of twelve (12) units from an accredited college or university. Substitution of Education: High school diploma or G.E.D. equivalent and four (4) years of paid customer service experience. Proof of Education: Proof of education such as college transcripts and/or degrees must be submitted to the City of Sacramento Employment Office in person, as an attachment(s) to the online application, faxed to (916) 596-1556, or e-mailed to employment@cityofsacramento.org by the final filing deadline. If submitting in person or via fax, please include your name and Job #009113-19-5 on your documents. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. This evaluation must be submitted before you will be considered for any positions. Experience with computer terminals and radio broadcasting equipment is highly desirable. THE SELECTION PROCEDURE Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application to the City of Sacramento Employment Office by the final filing deadline; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and past job-related experience in the "Work Experience" section. Note: Qualifying experience is based on 40 hours per week (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of required education must be submitted online with your application, delivered in person, or sent to the Employment Office by fax or mail by the final filing deadline. 2. CRITICALL Test: (Pass/Fail) - Qualified candidates will receive a notification via email when the online examination is available. Candidates will have approximately 7 calendar days from the date of notification to complete the online examination. Only one attempt will be permitted. Candidates who PASS the online exam will be invited to take a confirmatory exam at the hiring department.The online CritiCall examination test your ability to: Follow rules and directions. Make decisions quickly and accurately based on rules you are provided. Enter data or information (such as names, telephone numbers, license plate sequences, etc.) into a computer using a keyboard. Hear, comprehend, summarize, and/or answer questions about information provided verbally in short story form. Use written information provided on lists (such as an alphabetically-sequenced telephone book). Recognize if bits of information, such as addresses or names, are similar or different. Quickly learn and later recognize information that is shown in writing, such as descriptions (e.g., red car, blue boat, green shirt). Perform basic arithmetic (such as addition, subtraction, percentages) without a calculator or other tools. Hear and remember pieces of information, such as telephone numbers or license plate numbers, for a short period of time. Evaluate information provided in order to prioritize or categorize incidents. Evaluate information and identify the most correct solution based upon that information. Determine routes and/or locations using very basic maps. (No prior map-reading training or experience is required to correctly respond to these questions.) Correctly spell commonly-used words which sound alike that might delay emergency assistance if misspelled (e.g., patience instead of patients). Communicate using sentences or phrases that clearly express the intended meaning. Read and comprehend written passages. 3. ELIGIBLE LIST: Candidates who passthe onlineCritiCall test, and the onsite confirmatory exam, will be placed in the Dispatcher Recruit candidate pool for one (1) year with the possibility of the list being extended for an additional year. You are not required to re-apply for this position if you have successfully passed the CritiCall test and your name is in the current Dispatcher Recruit candidate pool. 4. Background Process: If considered for appointment, candidates must pass a background investigation, which includes a criminal history check, fingerprinting, polygraph test, credit check, and drug use history. QUESTIONS For questions concerning Drug Use Standards or the Background process: Visit the Police Department web site at http://www.sacpd.org/ OR; Call the Police Recruiting Office at (916) 808-0880 OR; Send an email to police_recruiting@pd.cityofsacramento.org For questions concerning the Sacramento Police Department's Public Safety Communications Academy: Call the Sacramento Police Department's Public Safety Communications Academy at (916) 277-1740. For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at http://www.cityofsacramento.org/HR/Career-Opportunities; Send an email to employment@cityofsacramento.org ; Call the Human Resources Department at (916) 808-5726; or Visit the Human Resources Department at Historic City Hall, 915 I Street, Plaza Level, Sacramento, CA 95814.
Oct 17, 2019
Temporary
THE POSITION Please Note: a candidate must successfully pass a thorough background investigation, including a criminal history check for job-related convictions, fingerprinting, polygraph test, credit check, and a drug use history to be considered for this position. DEFINITION To attend and participate in the Sacramento Police Department's Public Safety Communications Academy to receive basic training in answering telephone requests from the public for law enforcement services, including 9-1-1 Emergency calls. DISTINGUISHING CHARACTERISTICS Dispatcher Recruit is a training classification used for candidates qualified to learn the duties of a Dispatcher I. Incumbents undergo a formal classroom setting, computer lab, and hands-ontraining program in the Sacramento Police Department's Public Safety Communications Academy. Upon satisfactory completion of the training and graduation from the Academy, the Dispatcher Recruit will be placed on probationary status as a Dispatcher I and assigned to the Communications Center for further on-the-job training. Incumbents are tested throughout the Academy and must achieve passing grades in order to continue in the program. Failure to complete the Academy successfully will result in release from the academy. Dispatcher Recruit is distinguished from the Dispatcher I classification in that it is a classroom training classification, while the Dispatcher I classification involves on-the-job training. SUPERVISION RECEIVED Immediate supervision is provided by higher level Public Safety Communications personnel. ESSENTIAL DUTIES AND RESPONSIBILITIES A Dispatcher Recruit attends training sessions to receive instruction and learn dispatching methods in: Handling emergency situations. Stress Management/Crisis intervention Computer systems/telephone systems. Telephone answering techniques. Distinguish between calls for service and referrals. Enter calls for service or provide referrals. Mapreading and geographiesof the City of Sacramento. Departmental policy and procedures. Civil and criminal law. Police codes and priorities and abbreviations. City, Departmental and Divisional organization. Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification. QUALIFICATIONS Knowledge of: English grammar, usage, spelling and punctuation. Basic effective principles and practices of excellence in customer service. Skill in: The use of computer programs and keyboards. Ability to: Expresshim/herself in English in a clear, distinct, and understandable manner when speaking to individuals, before diverse populations, various public and community groups, and when testifying in court. Lean to effectively communicate with and elicit information from upset and irate citizens. Work under pressure and exercise good judgment in emergency situations. Exercise independent judgment and work with a minimum of supervision. Use a computer and keyboard to enter data provided verbally and in writing. Learn standard broadcasting rules and procedures. Learn City street system and physical layout of Sacramento. Understand and carry outoral and written directions. Value customers and co-works through provision of excellent customer service. EXPERIENCE AND EDUCATION Experience: One (1) year of paid customer service experience. Education: High school diploma or G.E.D. equivalent. And Completion of twelve (12) units from an accredited college or university. Substitution of Education: High school diploma or G.E.D. equivalent and four (4) years of paid customer service experience. Proof of Education: Proof of education such as college transcripts and/or degrees must be submitted to the City of Sacramento Employment Office in person, as an attachment(s) to the online application, faxed to (916) 596-1556, or e-mailed to employment@cityofsacramento.org by the final filing deadline. If submitting in person or via fax, please include your name and Job #009113-19-5 on your documents. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. This evaluation must be submitted before you will be considered for any positions. Experience with computer terminals and radio broadcasting equipment is highly desirable. THE SELECTION PROCEDURE Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application to the City of Sacramento Employment Office by the final filing deadline; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and past job-related experience in the "Work Experience" section. Note: Qualifying experience is based on 40 hours per week (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of required education must be submitted online with your application, delivered in person, or sent to the Employment Office by fax or mail by the final filing deadline. 2. CRITICALL Test: (Pass/Fail) - Qualified candidates will receive a notification via email when the online examination is available. Candidates will have approximately 7 calendar days from the date of notification to complete the online examination. Only one attempt will be permitted. Candidates who PASS the online exam will be invited to take a confirmatory exam at the hiring department.The online CritiCall examination test your ability to: Follow rules and directions. Make decisions quickly and accurately based on rules you are provided. Enter data or information (such as names, telephone numbers, license plate sequences, etc.) into a computer using a keyboard. Hear, comprehend, summarize, and/or answer questions about information provided verbally in short story form. Use written information provided on lists (such as an alphabetically-sequenced telephone book). Recognize if bits of information, such as addresses or names, are similar or different. Quickly learn and later recognize information that is shown in writing, such as descriptions (e.g., red car, blue boat, green shirt). Perform basic arithmetic (such as addition, subtraction, percentages) without a calculator or other tools. Hear and remember pieces of information, such as telephone numbers or license plate numbers, for a short period of time. Evaluate information provided in order to prioritize or categorize incidents. Evaluate information and identify the most correct solution based upon that information. Determine routes and/or locations using very basic maps. (No prior map-reading training or experience is required to correctly respond to these questions.) Correctly spell commonly-used words which sound alike that might delay emergency assistance if misspelled (e.g., patience instead of patients). Communicate using sentences or phrases that clearly express the intended meaning. Read and comprehend written passages. 3. ELIGIBLE LIST: Candidates who passthe onlineCritiCall test, and the onsite confirmatory exam, will be placed in the Dispatcher Recruit candidate pool for one (1) year with the possibility of the list being extended for an additional year. You are not required to re-apply for this position if you have successfully passed the CritiCall test and your name is in the current Dispatcher Recruit candidate pool. 4. Background Process: If considered for appointment, candidates must pass a background investigation, which includes a criminal history check, fingerprinting, polygraph test, credit check, and drug use history. QUESTIONS For questions concerning Drug Use Standards or the Background process: Visit the Police Department web site at http://www.sacpd.org/ OR; Call the Police Recruiting Office at (916) 808-0880 OR; Send an email to police_recruiting@pd.cityofsacramento.org For questions concerning the Sacramento Police Department's Public Safety Communications Academy: Call the Sacramento Police Department's Public Safety Communications Academy at (916) 277-1740. For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at http://www.cityofsacramento.org/HR/Career-Opportunities; Send an email to employment@cityofsacramento.org ; Call the Human Resources Department at (916) 808-5726; or Visit the Human Resources Department at Historic City Hall, 915 I Street, Plaza Level, Sacramento, CA 95814.
City of Sacramento, CA
Sacramento, California, United States
THE POSITION You must have experience as aDispatcherwith a law enforcement agency to qualify for this position. Please review "Qualifications - Lateral Entry" within this job announcement before applying for this position. Please Note: a candidate must successfully pass a thorough background investigation, including a criminal history check for job-related convictions, fingerprinting, polygraph test, credit check, and a drug use history to be considered for this position. DISPATCHER I/ DISPATCHER II DEFINITION To receive incoming telephone calls and dispatch police units as necessary for assistance; perform a variety of general support duties related to communications activities. DISTINGUISHING CHARACTERISTICS DISPATCHER I This is the first working level class in the Dispatcher series. Incumbents of this class are trained in department policies, procedures and systems through on-the-job training. Generally, work is observed and reviewed both during performance and upon completion. Dispatcher Recruit is distinguished from the Dispatcher I classification in that it is a classroom training classification. DISPATCHER II Positions in this class are flexibly staffed and are normally filled by advancement from the lower class of Dispatcher I. Appointment at the higher class requires that the employee be performing the full range of duties assigned to the class. Work in this class is distinguished from that of the Dispatcher I class by the greater independence with which an incumbent is expected to operate. Dispatcher II is a journey-level classification and incumbents are expected to perform the full range of duties of Dispatcher without direct supervision. SUPERVISION RECEIVED AND EXERCISED DISPATCHER I Immediate supervision is provided by a Dispatcher III. Technical or functional supervision may be provided by a Dispatcher II or Dispatcher III. DISPATCHER II General supervision is provided by a Dispatcher III. ESSENTIAL DUTIES AND RESPONSIBILITIES Receive emergency and non-emergency telephone calls from the public requesting police, fire, and local government service; determine nature and priority; dispatch units as necessary; and/or refer or transfer callers to ensure excellent customer service. Maintain radio contact with all units on assignment. Coordinate emergency calls and relay information and assistance requests involving other law enforcement and fire fighting agencies. Query information from law enforcement communication networks relating to wanted persons, criminal history, stolen property, and Department of Motor Vehicle information. Query and enter stolen, stored, and repossessed vehicle information. Perform a variety of records keeping duties related to the computer aided dispatch system. Test and inspect equipment as required. Testify in court as needed. Prepare written responses or reports related to communication complaints, investigative follow-ups or police reports. Write daily work progress reports when training a new Dispatcher. Demonstrate professionalism, courtesy, empathy, and excellent customer service in accordance with departmental policy and the community oriented policing concept. Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification. QUALIFICATIONS * SEE LATERAL ENTRY REQUIREMENTS * DISPATCHER I Knowledge of: English grammar, usage, spelling and punctuation. Ability to: Express him/herself in English in a clear, distinct, and understandable manner when speaking to individuals, before diverse populations, various public and community groups, and when testifying in court. Effectively communicate with and elicit information from upset and irate citizens. Work under pressure and exercise good judgment in emergency situations. Exercise independent judgment and work with a minimum of supervision. Use a computer and keyboard to enter data provided verbally and in writing. Learn standard broadcasting rules and procedures. Learn City street system and physical layout of Sacramento. Understand and comply with oral and written directions. Learn to operate computer-aided dispatch and radio broadcasting equipment. Value customers and co-workers through provision of excellent customer service. Operate office machines and equipment. Type 40 net words per minute. EXPERIENCE AND EDUCATION Education: High school diploma or G.E.D. equivalent and completion of twelve (12) units from an accredited college or university. Experience: One (1) year of paid customer service experience and successful completion of the Sacramento Police Department's Safety Communication Academy within the last twelve months. Substitution of Education: High school diploma or G.E.D. equivalent, four (4) years of paid customer service experience and successful completion of the Sacramento Police Department's Safety Communication Academy within the last twelve months. PROBATIONARY PERIOD: Employees must complete eighteen (18) months of probation at a satisfactory performance level prior to gaining permanent status. DISPATCHER II In addition to the qualifications of Dispatcher I: Knowledge of: Standard broadcasting procedures and rules. EXPERIENCE AND EDUCATION Education: High school diploma or G.E.D. equivalent and completion of twelve (12) units from an accredited college or university. Experience: One (1) year of paid customer service experience and successful completion of the probationary period as a Dispatcher I with the City ofSacramento. Substitution of Education: High school diploma of G.E.D. equivalent, four (4) years of paid customer service experience and successful completion of the Sacramento Police Department's Safety Communication Academy within the last twelve months. -OR- *LATERAL ENTRY : (1) Employment as a full-time law enforcement dispatcher in a Public Safety Dispatch Center within the last six months; and (2) two years as a full time law enforcement dispatcher in a Public Safety Dispatch Center where duties included answering telephone calls and radio dispatching; and (3) successful completion of the California P.O.S.T. Public Safety Dispatcher Basic Course within 12 months of appointment. PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application to the City of Sacramento Employment Office by the final filing deadline; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and past job-related experience in the "Work Experience" section. Note: Qualifying experience is based on 40 hours per week (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Human Resources will be communicating with you by email ( so make certain that you have a valid email address that you check frequently - including your SPAM or JUNK folders ). 2. Supplemental Questionnaire: (Pass/Fail) - In addition to the City of Sacramento employment application, all applicants must complete and submit online responses to the supplemental questionnaire to the City of Sacramento Employment Office by the final filing deadline; Responses to the supplemental questionnaire must be submitted online; paper questionnaire will not be accepted. An incomplete supplemental questionnaire will not pass the review process; omitted information cannot be considered or assumed. A resume will not substitute for the information required in the supplemental questionnaire. 3. CRITICALL Test: (Pass/Fail) - Qualified candidates willsend a link to anonline examination.The CritiCall test will be job related and may test your ability to: Follow rules and directions. Make decisions quickly and accurately based on rules you are provided. Enter data or information (such as names, telephone numbers, license plate sequences, etc.) into a computer using a keyboard. Hear, comprehend, summarize, and/or answer questions about information provided verbally in short story form. Use written information provided on lists (such as an alphabetically-sequenced telephone book). Recognize if bits of information, such as addresses or names, are similar or different. Quickly learn and later recognize information that is shown in writing, such as descriptions (e.g., red car, blue boat, green shirt). Perform basic arithmetic (such as addition, subtraction, percentages) without a calculator or other tools. Hear and remember pieces of information, such as telephone numbers or license plate numbers, for a short period of time. Evaluate information provided in order to prioritize or categorize incidents. Evaluate information and identify the most correct solution based upon that information. Determine routes and/or locations using very basic maps. (No prior map-reading training or experience is required to correctly respond to these questions.) Correctly spell commonly-used words which sound alike that might delay emergency assistance if misspelled (e.g., patience instead of patients). Communicate using sentences or phrases that clearly express the intended meaning. Read and comprehend written passages. ABOUT THE CANDIDATE POOL- If you pass the CritiCall test, your name will be placed on the Dispatcher II Eligible Listpool for one (1) year with the possibility of the list being extended for an additional year. 4. Background Process: If considered for appointment, candidates must pass a background investigation, which includes a criminal history check, fingerprinting, polygraph test, credit check, and drug use history. QUESTIONS For questions concerning Drug Use Standards or the Background process: Visit the Police Department web site at http://www.sacpd.org/ OR; Call the Police Recruiting Office at (916) 808-0880 OR; Send an email to police_recruiting@pd.cityofsacramento.org For questions concerning the Sacramento Police Department's Public Safety Communications Academy: Call the Sacramento Police Department's Public Safety Communications Academy at (916) 277-1742. For questions concerning this job announcement and the application process: Visit the City of Sacramento Human Resources Department website at http ://www.cityofsacramento.org/HR/Career-Opportunities ; Send an email to employment@cityofsacramento.org ; Call the Human Resources Department at (916) 808-5726; or Visit the Human Resources Department at Historic City Hall, 915 I Street, Plaza Level, Sacramento, CA 95814.
Oct 17, 2019
Full Time
THE POSITION You must have experience as aDispatcherwith a law enforcement agency to qualify for this position. Please review "Qualifications - Lateral Entry" within this job announcement before applying for this position. Please Note: a candidate must successfully pass a thorough background investigation, including a criminal history check for job-related convictions, fingerprinting, polygraph test, credit check, and a drug use history to be considered for this position. DISPATCHER I/ DISPATCHER II DEFINITION To receive incoming telephone calls and dispatch police units as necessary for assistance; perform a variety of general support duties related to communications activities. DISTINGUISHING CHARACTERISTICS DISPATCHER I This is the first working level class in the Dispatcher series. Incumbents of this class are trained in department policies, procedures and systems through on-the-job training. Generally, work is observed and reviewed both during performance and upon completion. Dispatcher Recruit is distinguished from the Dispatcher I classification in that it is a classroom training classification. DISPATCHER II Positions in this class are flexibly staffed and are normally filled by advancement from the lower class of Dispatcher I. Appointment at the higher class requires that the employee be performing the full range of duties assigned to the class. Work in this class is distinguished from that of the Dispatcher I class by the greater independence with which an incumbent is expected to operate. Dispatcher II is a journey-level classification and incumbents are expected to perform the full range of duties of Dispatcher without direct supervision. SUPERVISION RECEIVED AND EXERCISED DISPATCHER I Immediate supervision is provided by a Dispatcher III. Technical or functional supervision may be provided by a Dispatcher II or Dispatcher III. DISPATCHER II General supervision is provided by a Dispatcher III. ESSENTIAL DUTIES AND RESPONSIBILITIES Receive emergency and non-emergency telephone calls from the public requesting police, fire, and local government service; determine nature and priority; dispatch units as necessary; and/or refer or transfer callers to ensure excellent customer service. Maintain radio contact with all units on assignment. Coordinate emergency calls and relay information and assistance requests involving other law enforcement and fire fighting agencies. Query information from law enforcement communication networks relating to wanted persons, criminal history, stolen property, and Department of Motor Vehicle information. Query and enter stolen, stored, and repossessed vehicle information. Perform a variety of records keeping duties related to the computer aided dispatch system. Test and inspect equipment as required. Testify in court as needed. Prepare written responses or reports related to communication complaints, investigative follow-ups or police reports. Write daily work progress reports when training a new Dispatcher. Demonstrate professionalism, courtesy, empathy, and excellent customer service in accordance with departmental policy and the community oriented policing concept. Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification. QUALIFICATIONS * SEE LATERAL ENTRY REQUIREMENTS * DISPATCHER I Knowledge of: English grammar, usage, spelling and punctuation. Ability to: Express him/herself in English in a clear, distinct, and understandable manner when speaking to individuals, before diverse populations, various public and community groups, and when testifying in court. Effectively communicate with and elicit information from upset and irate citizens. Work under pressure and exercise good judgment in emergency situations. Exercise independent judgment and work with a minimum of supervision. Use a computer and keyboard to enter data provided verbally and in writing. Learn standard broadcasting rules and procedures. Learn City street system and physical layout of Sacramento. Understand and comply with oral and written directions. Learn to operate computer-aided dispatch and radio broadcasting equipment. Value customers and co-workers through provision of excellent customer service. Operate office machines and equipment. Type 40 net words per minute. EXPERIENCE AND EDUCATION Education: High school diploma or G.E.D. equivalent and completion of twelve (12) units from an accredited college or university. Experience: One (1) year of paid customer service experience and successful completion of the Sacramento Police Department's Safety Communication Academy within the last twelve months. Substitution of Education: High school diploma or G.E.D. equivalent, four (4) years of paid customer service experience and successful completion of the Sacramento Police Department's Safety Communication Academy within the last twelve months. PROBATIONARY PERIOD: Employees must complete eighteen (18) months of probation at a satisfactory performance level prior to gaining permanent status. DISPATCHER II In addition to the qualifications of Dispatcher I: Knowledge of: Standard broadcasting procedures and rules. EXPERIENCE AND EDUCATION Education: High school diploma or G.E.D. equivalent and completion of twelve (12) units from an accredited college or university. Experience: One (1) year of paid customer service experience and successful completion of the probationary period as a Dispatcher I with the City ofSacramento. Substitution of Education: High school diploma of G.E.D. equivalent, four (4) years of paid customer service experience and successful completion of the Sacramento Police Department's Safety Communication Academy within the last twelve months. -OR- *LATERAL ENTRY : (1) Employment as a full-time law enforcement dispatcher in a Public Safety Dispatch Center within the last six months; and (2) two years as a full time law enforcement dispatcher in a Public Safety Dispatch Center where duties included answering telephone calls and radio dispatching; and (3) successful completion of the California P.O.S.T. Public Safety Dispatcher Basic Course within 12 months of appointment. PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application to the City of Sacramento Employment Office by the final filing deadline; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and past job-related experience in the "Work Experience" section. Note: Qualifying experience is based on 40 hours per week (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Human Resources will be communicating with you by email ( so make certain that you have a valid email address that you check frequently - including your SPAM or JUNK folders ). 2. Supplemental Questionnaire: (Pass/Fail) - In addition to the City of Sacramento employment application, all applicants must complete and submit online responses to the supplemental questionnaire to the City of Sacramento Employment Office by the final filing deadline; Responses to the supplemental questionnaire must be submitted online; paper questionnaire will not be accepted. An incomplete supplemental questionnaire will not pass the review process; omitted information cannot be considered or assumed. A resume will not substitute for the information required in the supplemental questionnaire. 3. CRITICALL Test: (Pass/Fail) - Qualified candidates willsend a link to anonline examination.The CritiCall test will be job related and may test your ability to: Follow rules and directions. Make decisions quickly and accurately based on rules you are provided. Enter data or information (such as names, telephone numbers, license plate sequences, etc.) into a computer using a keyboard. Hear, comprehend, summarize, and/or answer questions about information provided verbally in short story form. Use written information provided on lists (such as an alphabetically-sequenced telephone book). Recognize if bits of information, such as addresses or names, are similar or different. Quickly learn and later recognize information that is shown in writing, such as descriptions (e.g., red car, blue boat, green shirt). Perform basic arithmetic (such as addition, subtraction, percentages) without a calculator or other tools. Hear and remember pieces of information, such as telephone numbers or license plate numbers, for a short period of time. Evaluate information provided in order to prioritize or categorize incidents. Evaluate information and identify the most correct solution based upon that information. Determine routes and/or locations using very basic maps. (No prior map-reading training or experience is required to correctly respond to these questions.) Correctly spell commonly-used words which sound alike that might delay emergency assistance if misspelled (e.g., patience instead of patients). Communicate using sentences or phrases that clearly express the intended meaning. Read and comprehend written passages. ABOUT THE CANDIDATE POOL- If you pass the CritiCall test, your name will be placed on the Dispatcher II Eligible Listpool for one (1) year with the possibility of the list being extended for an additional year. 4. Background Process: If considered for appointment, candidates must pass a background investigation, which includes a criminal history check, fingerprinting, polygraph test, credit check, and drug use history. QUESTIONS For questions concerning Drug Use Standards or the Background process: Visit the Police Department web site at http://www.sacpd.org/ OR; Call the Police Recruiting Office at (916) 808-0880 OR; Send an email to police_recruiting@pd.cityofsacramento.org For questions concerning the Sacramento Police Department's Public Safety Communications Academy: Call the Sacramento Police Department's Public Safety Communications Academy at (916) 277-1742. For questions concerning this job announcement and the application process: Visit the City of Sacramento Human Resources Department website at http ://www.cityofsacramento.org/HR/Career-Opportunities ; Send an email to employment@cityofsacramento.org ; Call the Human Resources Department at (916) 808-5726; or Visit the Human Resources Department at Historic City Hall, 915 I Street, Plaza Level, Sacramento, CA 95814.
Stanislaus County, CA
Modesto, California, United States
About the Opportunity GENERAL INFORMATION This recruitment is being conducted to fill vacancies for Stanislaus Regional 9-1-1 and establish an eligible list to fill future full-time and part-time vacancies. While this is a continuous recruitment, we encourage you to apply immediately, as this recruitment may close at any time. BILINGUAL APPLICANTS ARE ENCOURAGED TO APPLY. Cell phones are typically incompatible with the online application format or browser. We recommend using a desktop or laptop computer. If you are still having technical difficulties, please callNEOGOVat 1-855-524-5627 The tentative schedule for testingin 2019/2020 is as follows: Please note these dates are tentative and subject to change. You will be notified to each testing event at least seven(7) days prior to the actual test date. ABOUT THE COUNTY Stanislaus County is located in Central California within 90 minutes of the San Francisco Bay Area, the Silicon Valley, Sacramento, the Sierra Nevada Mountains and California's Central Coast. With an estimated 538,388 people calling this area home, the community reflects a region rich in diversity with a strong sense of community. Two of California's major north-south transportation routes (Interstate 5 and Highway 99) intersect the area and the County has quickly become one of the dominant logistics center locations on the west coast. The County is home to a vibrant arts community with the world-class Gallo Center for the Arts, a symphony orchestra, and abundant visual and performing arts. Stanislaus County is a global center for agribusiness, positioned by its mild Mediterranean climate, rich soils and progressive farming practices. The area is recognized internationally for agricultural innovation with wine, almonds, poultry, milk, cattle, and walnuts being some of the features industries. The County is also home to Stanislaus State University, Modesto Junior College and benefits from satellite locations of other high quality educational institutions. The County was established in 1854 and has a total land area of 1,515 square miles. Temperatures range from an average low of 38 degrees Fahrenheit in the winter, to an average high of 85 degrees in the summer. ABOUT THE DEPARTMENT Stanislaus Regional 9-1-1 provides twenty-four hours a day, seven days a week public safety emergency dispatch service and is the answering point for the 911 telephone system. Dispatching is provided for 22 Law Enforcement and Fire agencies within Stanislaus County. ABOUT THE POSITION The Emergency Call Taker is the entry-level classification for newly appointed and inexperienced employees in the Emergency Dispatcher classification series. Emergency Dispatch provides twenty-four hours a day, seven-days a week public safety emergency dispatch service, and is the focal point for the 9-1-1 telephone system. Shifts are day, evening and nights, rotating every four months. The 12-hour work schedule consists of working a three-day work period followed by a three-day regular day off period. In addition to formalized training, Emergency Call Takers, under direct supervision, learn and practice standardized dispatching procedures, and gain knowledge of the operations of the 9-1-1 emergency telephone system and the computer-aided dispatching system. Individuals in this position will be required to demonstrate their competence through verbal and practical tests and performance evaluations on a weekly basis during their trainee employment. This is necessary due to the high degree of liability the call taker can incur both individually and for the County or contract Public Safety Agency. The basic qualification to advance to an Emergency Dispatcher shall be proficiency in the skills of an Emergency Call Taker PLUS one radio position group (Fire, Police, and Sheriff). This position is subject to overtime, standby, and callback assignments. PERSONAL HISTORY STATEMENT (PHS) REVIEW/SELECTION INTERVIEW - PASS/FAIL Candidates who pass the written examination will complete a PHS. Those who satisfactorily perform in the PHS Review/Selection Interview process may move forward in the recruitment process. A sample similar to the PHS requiredis viewable by clicking on the following link and selectingBackground/Hiring Form 2-255 Personal History Statement - Public Safety Dispatcher: http://www.post.ca.gov/forms.aspx Typical Tasks Receive complaints and requests for assistance at the Stanislaus Regional 9-1-1; Procure accurate and timely information needed to classify and dispatch user agencies; Classify complaint type and enter data into the Computer Aided Dispatch (CAD) system; Determine appropriate response and course of action in accordance with established policy, procedures, and codes; Provide information to field units, the public and other agencies; and Relay calls and information to other appropriate agencies in or out of the Stanislaus County 9-1-1 system. Minimum Qualifications (Skills, Ability, Knowledge, Education/Experience) SKILLS/ABILITIES Quickly and accurately follow written and oral instruction; Learn rules and regulations quickly and interpret them correctly; Reason clearly, analyzing situations rapidly and accurately in order to quickly adopt an effective course of action; Speak clearly and concisely using proper English; Hear and distinguish between several voices at the same time while acquiring and retaining the information; Spell correctly using proper English; Function efficiently and calmly under pressure; Type accurately at a minimum speed of 35 (net) words per minute; Rapidly and accurately operate complex computerized equipment; Read and understand maps; Monitor multiple CRT screens simultaneously; Properly use a headset; Be independently mobile during limited staffing hours; Pick up and carry manuals and directories weighing up to 12 pounds; Sit continuously for long periods of time during a twelve-hour shift; and Neck movement is required when performing job tasks such as viewing the keyboard, mouse, monitor screens, reading, research, page turning and handwriting. KNOWLEDGE The techniques, procedures and methods used in the operation of a public safety communications center; The use and proper care of radio, telephone and other job-related equipment; Federal Communications Commission rules and regulations pertinent to public safety operations; The location of major streets, highways, rivers, public places and geographical landmarks within Stanislaus County; and The general functions of the Sheriff's Department, City Police, Fire Departments and other public safety agencies. EDUCATION/EXPERIENCE Graduation from high school or possession of the high school level General Education Development (GED) Certificate; AND Any combination of training and experience, which would provide the required knowledge and abilities, mentioned above. An example is call taking experience in a computer-aided public safety dispatch center; AND TYPING CERTIFICATE A typing certification (within four years) from Workforce Development, a temporary staffing agency or a comparable institution is required to be attached to your application. Internet typing certificates are not accepted. The certificate must be a three (3) to five (5) minute timed test, net corrected of 35 words per minute (WPM). Typing certificates must be on agency letterhead, dated and signed by the issuing agency and have net words per minute listed. You may also fax to (209) 552-3950 or brought into our office at 3705 Oakdale Road, Modesto, CA before 5: 00pm on the final filing date . If you are not able to submit your typing certificate, you must call (209) 552-3900 before 5:00pm on the final filing date to make other arrangements. The certificate must be a three (3) to five (5) minute timed test, net corrected of 35 words per minute (WPM). LICENSE Applicants must possess and maintain a valid California Driver's License and remain free from repeated preventable accidents. BACKGROUND All offers of employment will be contingent upon individuals passing an extensive background investigation required by the Department of Justice because of computer access to confidential criminal information. In addition to the minimum qualifications, applicant screening will focus on the following desirable categories. Please list any qualifications you may have within the "Duties" section of the online application. DESIRABLE QUALIFICATIONS Six (6) months of call taking experiences in an emergency dispatch environment at time of appointment. Application and Selection Procedures CLASSIFICATION INFORMATION Unless otherwise provided, this position is part of the Classified Service of the County and is assigned to the Emergency Dispatchers Bargaining Unit for labor relations purposes. Individuals who are in a full-time classified position are required to serve a twelve-month probationary period, which may be extended an additional six months for a total of eighteen months. The probationary period does not apply to unclassified positions. EQUAL EMPLOYMENT OPPORTUNITY The County of Stanislaus is an Equal Opportunity Employer. All qualified applicants are encouraged to submit online application(s) for open position(s). Stanislaus County is committed to establishing and maintaining effective working relationships with the general public, co-workers, supervisors, and members of diverse cultural and linguistic backgrounds regardless of race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, pregnancy related condition, marital status, gender/sex, sexual orientation, gender identity, gender expression, age (over 40), political affiliation or belief, or military or veteran status. APPLICATION PROCEDURES/FINAL FILING DATE Applications cannot be submitted later than 5:00 p.m. on the final filing date. Make your online application as complete as possible so a full and realistic appraisal may be made of your qualifications. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION FORM. Attaching your resume and cover letter are an optional feature for those who wish to do so in addition to completing the required application form. Information on your resume and cover letter will not substitute for the education, work experience and required fields on the County application. The online County application is the primary tool used to evaluate your job qualifications. RECRUITMENT ACCOMMODATIONS Arrangements may be made to accommodate disabilities or religious convictions. Applicants requiring testing accommodations are required to complete and submit the Testing Accommodation Request Form prior to the test administration date. Special arrangements for religious convictions should be included in the"Additional Information" section of the application http://www.stancounty.com/personnel/pdf/ADATestingForm.pdf form. GENERAL QUALIFICATIONS Pass County-paid pre-employment drug screening *if applicable and job-related background investigation. Perform job duties in a manner assuring a safe working environment for oneself and others. Maintain confidential information according to the legal standards and/or County regulations as required. APPLICATION AND/OR EXAMINATION APPEAL RIGHTS Application and/or examination results may be appealed by applicants presenting facts alleging irregularity, fraud and/or error in application screening or in exam scoring. Appeals must be in writing and submitted to the Chief Executive Officer within seven (7) days after the examination results are mailed. DISCLAIMER Stanislaus County reserves the right to revise the examination plan described in this flyer to better meet the needs of County service. The provisions of this bulletin do not constitute an express or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. The information contained in the bulletin is information, which sets forth a general summary of benefits for this respective position. This information is not legally binding. The benefits and other information regarding this position may be found in the Stanislaus County Code, the Stanislaus County Personnel Policies manual, or in the applicable Memorandum of Understandings, and such information prevails over information contained in this flyer. Questions regarding this announcement may be directed to the Stanislaus County Chief Executive Office/ Personnel. The Job Task Analysis provides information detailing the physical and functional demands of the classification. For the complete job task analysis, visit the Risk Management website at http://www.stancounty.com/riskmgmt/ under "Disability Management". Find out if you qualify for the AES Public Service Loan Forgiveness program for full-time public sector employees (PSLF) by contacting (866) 706-5005. https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service Closing Date/Time: Continuous
Oct 07, 2019
Full Time
About the Opportunity GENERAL INFORMATION This recruitment is being conducted to fill vacancies for Stanislaus Regional 9-1-1 and establish an eligible list to fill future full-time and part-time vacancies. While this is a continuous recruitment, we encourage you to apply immediately, as this recruitment may close at any time. BILINGUAL APPLICANTS ARE ENCOURAGED TO APPLY. Cell phones are typically incompatible with the online application format or browser. We recommend using a desktop or laptop computer. If you are still having technical difficulties, please callNEOGOVat 1-855-524-5627 The tentative schedule for testingin 2019/2020 is as follows: Please note these dates are tentative and subject to change. You will be notified to each testing event at least seven(7) days prior to the actual test date. ABOUT THE COUNTY Stanislaus County is located in Central California within 90 minutes of the San Francisco Bay Area, the Silicon Valley, Sacramento, the Sierra Nevada Mountains and California's Central Coast. With an estimated 538,388 people calling this area home, the community reflects a region rich in diversity with a strong sense of community. Two of California's major north-south transportation routes (Interstate 5 and Highway 99) intersect the area and the County has quickly become one of the dominant logistics center locations on the west coast. The County is home to a vibrant arts community with the world-class Gallo Center for the Arts, a symphony orchestra, and abundant visual and performing arts. Stanislaus County is a global center for agribusiness, positioned by its mild Mediterranean climate, rich soils and progressive farming practices. The area is recognized internationally for agricultural innovation with wine, almonds, poultry, milk, cattle, and walnuts being some of the features industries. The County is also home to Stanislaus State University, Modesto Junior College and benefits from satellite locations of other high quality educational institutions. The County was established in 1854 and has a total land area of 1,515 square miles. Temperatures range from an average low of 38 degrees Fahrenheit in the winter, to an average high of 85 degrees in the summer. ABOUT THE DEPARTMENT Stanislaus Regional 9-1-1 provides twenty-four hours a day, seven days a week public safety emergency dispatch service and is the answering point for the 911 telephone system. Dispatching is provided for 22 Law Enforcement and Fire agencies within Stanislaus County. ABOUT THE POSITION The Emergency Call Taker is the entry-level classification for newly appointed and inexperienced employees in the Emergency Dispatcher classification series. Emergency Dispatch provides twenty-four hours a day, seven-days a week public safety emergency dispatch service, and is the focal point for the 9-1-1 telephone system. Shifts are day, evening and nights, rotating every four months. The 12-hour work schedule consists of working a three-day work period followed by a three-day regular day off period. In addition to formalized training, Emergency Call Takers, under direct supervision, learn and practice standardized dispatching procedures, and gain knowledge of the operations of the 9-1-1 emergency telephone system and the computer-aided dispatching system. Individuals in this position will be required to demonstrate their competence through verbal and practical tests and performance evaluations on a weekly basis during their trainee employment. This is necessary due to the high degree of liability the call taker can incur both individually and for the County or contract Public Safety Agency. The basic qualification to advance to an Emergency Dispatcher shall be proficiency in the skills of an Emergency Call Taker PLUS one radio position group (Fire, Police, and Sheriff). This position is subject to overtime, standby, and callback assignments. PERSONAL HISTORY STATEMENT (PHS) REVIEW/SELECTION INTERVIEW - PASS/FAIL Candidates who pass the written examination will complete a PHS. Those who satisfactorily perform in the PHS Review/Selection Interview process may move forward in the recruitment process. A sample similar to the PHS requiredis viewable by clicking on the following link and selectingBackground/Hiring Form 2-255 Personal History Statement - Public Safety Dispatcher: http://www.post.ca.gov/forms.aspx Typical Tasks Receive complaints and requests for assistance at the Stanislaus Regional 9-1-1; Procure accurate and timely information needed to classify and dispatch user agencies; Classify complaint type and enter data into the Computer Aided Dispatch (CAD) system; Determine appropriate response and course of action in accordance with established policy, procedures, and codes; Provide information to field units, the public and other agencies; and Relay calls and information to other appropriate agencies in or out of the Stanislaus County 9-1-1 system. Minimum Qualifications (Skills, Ability, Knowledge, Education/Experience) SKILLS/ABILITIES Quickly and accurately follow written and oral instruction; Learn rules and regulations quickly and interpret them correctly; Reason clearly, analyzing situations rapidly and accurately in order to quickly adopt an effective course of action; Speak clearly and concisely using proper English; Hear and distinguish between several voices at the same time while acquiring and retaining the information; Spell correctly using proper English; Function efficiently and calmly under pressure; Type accurately at a minimum speed of 35 (net) words per minute; Rapidly and accurately operate complex computerized equipment; Read and understand maps; Monitor multiple CRT screens simultaneously; Properly use a headset; Be independently mobile during limited staffing hours; Pick up and carry manuals and directories weighing up to 12 pounds; Sit continuously for long periods of time during a twelve-hour shift; and Neck movement is required when performing job tasks such as viewing the keyboard, mouse, monitor screens, reading, research, page turning and handwriting. KNOWLEDGE The techniques, procedures and methods used in the operation of a public safety communications center; The use and proper care of radio, telephone and other job-related equipment; Federal Communications Commission rules and regulations pertinent to public safety operations; The location of major streets, highways, rivers, public places and geographical landmarks within Stanislaus County; and The general functions of the Sheriff's Department, City Police, Fire Departments and other public safety agencies. EDUCATION/EXPERIENCE Graduation from high school or possession of the high school level General Education Development (GED) Certificate; AND Any combination of training and experience, which would provide the required knowledge and abilities, mentioned above. An example is call taking experience in a computer-aided public safety dispatch center; AND TYPING CERTIFICATE A typing certification (within four years) from Workforce Development, a temporary staffing agency or a comparable institution is required to be attached to your application. Internet typing certificates are not accepted. The certificate must be a three (3) to five (5) minute timed test, net corrected of 35 words per minute (WPM). Typing certificates must be on agency letterhead, dated and signed by the issuing agency and have net words per minute listed. You may also fax to (209) 552-3950 or brought into our office at 3705 Oakdale Road, Modesto, CA before 5: 00pm on the final filing date . If you are not able to submit your typing certificate, you must call (209) 552-3900 before 5:00pm on the final filing date to make other arrangements. The certificate must be a three (3) to five (5) minute timed test, net corrected of 35 words per minute (WPM). LICENSE Applicants must possess and maintain a valid California Driver's License and remain free from repeated preventable accidents. BACKGROUND All offers of employment will be contingent upon individuals passing an extensive background investigation required by the Department of Justice because of computer access to confidential criminal information. In addition to the minimum qualifications, applicant screening will focus on the following desirable categories. Please list any qualifications you may have within the "Duties" section of the online application. DESIRABLE QUALIFICATIONS Six (6) months of call taking experiences in an emergency dispatch environment at time of appointment. Application and Selection Procedures CLASSIFICATION INFORMATION Unless otherwise provided, this position is part of the Classified Service of the County and is assigned to the Emergency Dispatchers Bargaining Unit for labor relations purposes. Individuals who are in a full-time classified position are required to serve a twelve-month probationary period, which may be extended an additional six months for a total of eighteen months. The probationary period does not apply to unclassified positions. EQUAL EMPLOYMENT OPPORTUNITY The County of Stanislaus is an Equal Opportunity Employer. All qualified applicants are encouraged to submit online application(s) for open position(s). Stanislaus County is committed to establishing and maintaining effective working relationships with the general public, co-workers, supervisors, and members of diverse cultural and linguistic backgrounds regardless of race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, pregnancy related condition, marital status, gender/sex, sexual orientation, gender identity, gender expression, age (over 40), political affiliation or belief, or military or veteran status. APPLICATION PROCEDURES/FINAL FILING DATE Applications cannot be submitted later than 5:00 p.m. on the final filing date. Make your online application as complete as possible so a full and realistic appraisal may be made of your qualifications. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION FORM. Attaching your resume and cover letter are an optional feature for those who wish to do so in addition to completing the required application form. Information on your resume and cover letter will not substitute for the education, work experience and required fields on the County application. The online County application is the primary tool used to evaluate your job qualifications. RECRUITMENT ACCOMMODATIONS Arrangements may be made to accommodate disabilities or religious convictions. Applicants requiring testing accommodations are required to complete and submit the Testing Accommodation Request Form prior to the test administration date. Special arrangements for religious convictions should be included in the"Additional Information" section of the application http://www.stancounty.com/personnel/pdf/ADATestingForm.pdf form. GENERAL QUALIFICATIONS Pass County-paid pre-employment drug screening *if applicable and job-related background investigation. Perform job duties in a manner assuring a safe working environment for oneself and others. Maintain confidential information according to the legal standards and/or County regulations as required. APPLICATION AND/OR EXAMINATION APPEAL RIGHTS Application and/or examination results may be appealed by applicants presenting facts alleging irregularity, fraud and/or error in application screening or in exam scoring. Appeals must be in writing and submitted to the Chief Executive Officer within seven (7) days after the examination results are mailed. DISCLAIMER Stanislaus County reserves the right to revise the examination plan described in this flyer to better meet the needs of County service. The provisions of this bulletin do not constitute an express or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. The information contained in the bulletin is information, which sets forth a general summary of benefits for this respective position. This information is not legally binding. The benefits and other information regarding this position may be found in the Stanislaus County Code, the Stanislaus County Personnel Policies manual, or in the applicable Memorandum of Understandings, and such information prevails over information contained in this flyer. Questions regarding this announcement may be directed to the Stanislaus County Chief Executive Office/ Personnel. The Job Task Analysis provides information detailing the physical and functional demands of the classification. For the complete job task analysis, visit the Risk Management website at http://www.stancounty.com/riskmgmt/ under "Disability Management". Find out if you qualify for the AES Public Service Loan Forgiveness program for full-time public sector employees (PSLF) by contacting (866) 706-5005. https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service Closing Date/Time: Continuous
Stanislaus County, CA
Modesto, California, United States
About the Opportunity GENERAL INFORMATION This recruitment is being conducted to fillvacancies forStanislaus Regional 9-1-1and establish eligible list to fill future and part time vacancies. While this is a continuous recruitment, we encourage you to apply immediately, as this recruitment may close at any time. Bilingual Applicant's are encouraged to apply. Cell phones are typically incompatible with the online application format or browser. We recommend using a desktop or laptop computer. If you are still having technical difficulties, please call NEOGOV at 1-855-524-5627. The tentative schedule for testing in 2019 is as follows: Please note these dates are tentative and subject to change. You will be notified at leastseven (7) days prior to the actual test date. ABOUT THE DEPARTMENT Stanislaus Regional 9-1-1 provides twenty-four hours a day, seven days a week public safety emergency dispatch service and is the answering point for the 911 telephone system. Dispatching is provided for 22 Law Enforcement and Fire agencies within Stanislaus County. ABOUT THE POSITION The Emergency Dispatcher performs basic dispatching duties at an assigned operating position. This classification is expected to be fully trained and to possess the skills, knowledge and abilities necessary in the operations of the 9-1-1 emergency telephone system and the computer-aided dispatching system. Emergency Dispatch provides twenty-four hours a day, seven-days a week public safety emergency dispatch service, and is the focal point for the 9-1-1 telephone system. Shifts are day, evening and nights, rotating every four months. The 12-hour work schedule consists of working a three-day work period followed by a three-day regular day off period. This position is subject to shift, weekend, overtime, mandate, and on-call assignments. Performs related duties as assigned. Personal History Statement (PHS) Review/Selection Interview - Pass/Fail Candidates who pass the written examination will complete a PHS. Those who satisfactorily perform in the PHS Review/Selection Interview process may move forward in the recruitment process. A sample similar to the PHS requiredis viewable by clicking on the following link and selectingBackground/Hiring Form 2-255 Personal History Statement - Public Safety Dispatcher: http://www.post.ca.gov/forms.aspx Typical Tasks Receives and screens complaints and requests for assistance at the 9-1-1 Emergency Communications Dispatch Center; Procures accurate and timely information needed to classify and dispatch user agencies; Classifies complaint types and enters data into the computer aided dispatch system; Determines appropriate response and course of action in accordance with established policy, procedures and codes; Dispatches personnel and resources by phone, computer, and/or radio communications equipment; Provides information to field units, the public, and other agencies; Monitors field units and emergency systems; Relays calls and information to other appropriate agencies in or out of the Stanislaus County 9-1-1 system; and Acts as a trainer at an assigned position, in the classroom, or as directed. Minimum Qualifications (Skills, Ability, Knowledge, Education/Experience) SKILLS/ABILITIES Quickly and accurately follow written and oral instructions; Learn rules and regulations quickly and interpret them correctly; Reason clearly, analyzing situations rapidly and accurately in order to quickly adopt an effective course of action; Dispatch public safety equipment in a coordinated manner; Speak clearly and concisely using proper English; Hear and distinguish between several voices at the same time while acquiring and retaining the information; Spell correctly using proper English; Function efficiently and calmly under pressure; Type accurately at a minimum speed of 35 (net) words per minute; Rapidly and accurately operate complex computerized equipment; Read and understand maps; Monitor four (4) CRT screens simultaneously; Properly use a headset; Be independently competent during limited staffing hours; Pick up and carry manuals and directories weighing up to 12 pounds; Sit continuously for long periods of time during a twelve hour shift; and Neck movement is required when performing job tasks such as viewing the keyboard, mouse, monitor screens, reading, research, page turning and handwriting. KNOWLEDGE The techniques, procedures and methods used in the operation of a public safety communications center; The use and proper care of radio, telephone and other job-related equipment; Federal Communications Commission rules and regulations pertinent to public safety operations; The location of major streets, highways, rivers, public places and geographical landmarks within Stanislaus County; and The general functions of the Sheriff's Department, city police, fire departments and other public safety agencies. EDUCATION/EXPERIENCE Graduation from high school or possession of the high school level General Education Development (GED) Certificate; AND Any combination of training and experience, which would provide the required knowledge and abilities, mentioned above. An example is dispatching experience in a computer-aided public safety dispatch center; AND Typing certificate, within four years, of 35 wpm (net corrected) from any temporary agency or comparable institution. The certificate must be a three to five minute timed test. TYPING CERTIFICATE A Typing certificate(within four years), of 35 wpm (net corrected) from any temporary agency or comparable institution is required to be attached to your application. If that is not possible, they must be faxed to (209) 552-3950 or brought into our office at 3705 Oakdale Road, Modesto, CA before 5:00pm on the final filing date . If you are not able to submit your typing certificate, you must call (209) 552-3900 before 5:00pm on the final filing date to make other arrangements. The certificate must be a three (3) to five (5) minute timed test, net corrected of 35 words per minute (WPM). Typing certificates must be on agency letterhead, dated and signed by the issuing agency and have net words per minute listed. Internet typing certificates are not accepted. LICENSE Applicants must possess and maintain a valid California Driver's License and remain free from repeated preventable accidents. BACKGROUND All offers of employment will be contingent upon individuals passing an extensive background investigation required by the Department of Justice because of computer access to confidential criminal information. In addition to the minimum qualifications, applicant screening will focus on the following desirable qualifications. Please list any of these qualifications you may have within the "duties" section of the online application. DESIRABLE QUALIFICATIONS Six months of call taking experience in an emergency dispatch environment at time of appointment. Application and Selection Procedures CLASSIFICATION INFORMATION Unless otherwise provided, this position is part of the Classified Service of the County and is assigned to the Emergency Dispatch bargaining unit for labor relations purposes. Individuals who are in a full-time classified position are required to serve a twelve-month probationary period, which may be extended an additional six months for a total of eighteen months. The probationary period does not apply to unclassified positions. EQUAL EMPLOYMENT OPPORTUNITY The County of Stanislaus is an Equal Opportunity Employer. All qualified applicants are encouraged to submit online application(s) for open position(s). Stanislaus County is committed to establishing and maintaining effective working relationships with the general public, co-workers, supervisors, and members of diverse cultural and linguistic backgrounds regardless of race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, pregnancy related condition, marital status, gender/sex, sexual orientation, gender identity, gender expression, age (over 40), political affiliation or belief, or military or veteran status. APPLICATION PROCEDURES/FINAL FILING DATE Applications cannot be submitted later than 5:00 p.m. on the final filing date. Make your online application as complete as possible so a full and realistic appraisal may be made of your qualifications. Resumes will not be accepted in lieu of a completed application form. Attaching your resume and cover letter are an optional feature for those who wish to do so in addition to completing the required application form. Information on your resume and cover letter will not substitute for the education, work experience and required fields on the County application. The online County application is the primary tool used to evaluate your job qualifications. TESTING ACCOMMODATIONS Arrangements may be made to accommodate disabilities or religious convictions. Describe the special test arrangements you require in the "Additional Information" section of the application form. GENERAL QUALIFICATIONS Pass County-paid pre-employment drug screening *if applicable and job-related background investigation. Perform job duties in a manner assuring a safe working environment for oneself and others. Maintain confidential information according to the legal standards and/or County regulations as required. APPLICATION AND/OR EXAMINATION APPEAL RIGHTS Application and/or examination results may be appealed by applicants presenting facts alleging irregularity, fraud and/or error in application screening or in exam scoring. Appeals must be in writing and submitted to the Chief Executive Officer within seven (7) days after the examination results are mailed. DISCLAIMER Stanislaus County reserves the right to revise the examination plan described in this flyer to better meet the needs of County service. The provisions of this bulletin do not constitute an express or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. The information contained in the bulletin is information, which sets forth a general summary of benefits for this respective position. This information is not legally binding. The benefits and other information regarding this position may be found in the Stanislaus County Code, the Stanislaus County Personnel Policies manual, or in the applicable Memorandum of Understandings, and such information prevails over information contained in this flyer. Questions regarding this announcement may be directed to the Stanislaus County Chief Executive Office/ Personnel. The Job Task Analysis provides information detailing the physical and functional demands of the classification. For the complete job task analysis, visit the Risk Management website at http://www.stancounty.com/riskmgmt/ under "Disability Management". Closing Date/Time: Continuous
Oct 07, 2019
Full Time
About the Opportunity GENERAL INFORMATION This recruitment is being conducted to fillvacancies forStanislaus Regional 9-1-1and establish eligible list to fill future and part time vacancies. While this is a continuous recruitment, we encourage you to apply immediately, as this recruitment may close at any time. Bilingual Applicant's are encouraged to apply. Cell phones are typically incompatible with the online application format or browser. We recommend using a desktop or laptop computer. If you are still having technical difficulties, please call NEOGOV at 1-855-524-5627. The tentative schedule for testing in 2019 is as follows: Please note these dates are tentative and subject to change. You will be notified at leastseven (7) days prior to the actual test date. ABOUT THE DEPARTMENT Stanislaus Regional 9-1-1 provides twenty-four hours a day, seven days a week public safety emergency dispatch service and is the answering point for the 911 telephone system. Dispatching is provided for 22 Law Enforcement and Fire agencies within Stanislaus County. ABOUT THE POSITION The Emergency Dispatcher performs basic dispatching duties at an assigned operating position. This classification is expected to be fully trained and to possess the skills, knowledge and abilities necessary in the operations of the 9-1-1 emergency telephone system and the computer-aided dispatching system. Emergency Dispatch provides twenty-four hours a day, seven-days a week public safety emergency dispatch service, and is the focal point for the 9-1-1 telephone system. Shifts are day, evening and nights, rotating every four months. The 12-hour work schedule consists of working a three-day work period followed by a three-day regular day off period. This position is subject to shift, weekend, overtime, mandate, and on-call assignments. Performs related duties as assigned. Personal History Statement (PHS) Review/Selection Interview - Pass/Fail Candidates who pass the written examination will complete a PHS. Those who satisfactorily perform in the PHS Review/Selection Interview process may move forward in the recruitment process. A sample similar to the PHS requiredis viewable by clicking on the following link and selectingBackground/Hiring Form 2-255 Personal History Statement - Public Safety Dispatcher: http://www.post.ca.gov/forms.aspx Typical Tasks Receives and screens complaints and requests for assistance at the 9-1-1 Emergency Communications Dispatch Center; Procures accurate and timely information needed to classify and dispatch user agencies; Classifies complaint types and enters data into the computer aided dispatch system; Determines appropriate response and course of action in accordance with established policy, procedures and codes; Dispatches personnel and resources by phone, computer, and/or radio communications equipment; Provides information to field units, the public, and other agencies; Monitors field units and emergency systems; Relays calls and information to other appropriate agencies in or out of the Stanislaus County 9-1-1 system; and Acts as a trainer at an assigned position, in the classroom, or as directed. Minimum Qualifications (Skills, Ability, Knowledge, Education/Experience) SKILLS/ABILITIES Quickly and accurately follow written and oral instructions; Learn rules and regulations quickly and interpret them correctly; Reason clearly, analyzing situations rapidly and accurately in order to quickly adopt an effective course of action; Dispatch public safety equipment in a coordinated manner; Speak clearly and concisely using proper English; Hear and distinguish between several voices at the same time while acquiring and retaining the information; Spell correctly using proper English; Function efficiently and calmly under pressure; Type accurately at a minimum speed of 35 (net) words per minute; Rapidly and accurately operate complex computerized equipment; Read and understand maps; Monitor four (4) CRT screens simultaneously; Properly use a headset; Be independently competent during limited staffing hours; Pick up and carry manuals and directories weighing up to 12 pounds; Sit continuously for long periods of time during a twelve hour shift; and Neck movement is required when performing job tasks such as viewing the keyboard, mouse, monitor screens, reading, research, page turning and handwriting. KNOWLEDGE The techniques, procedures and methods used in the operation of a public safety communications center; The use and proper care of radio, telephone and other job-related equipment; Federal Communications Commission rules and regulations pertinent to public safety operations; The location of major streets, highways, rivers, public places and geographical landmarks within Stanislaus County; and The general functions of the Sheriff's Department, city police, fire departments and other public safety agencies. EDUCATION/EXPERIENCE Graduation from high school or possession of the high school level General Education Development (GED) Certificate; AND Any combination of training and experience, which would provide the required knowledge and abilities, mentioned above. An example is dispatching experience in a computer-aided public safety dispatch center; AND Typing certificate, within four years, of 35 wpm (net corrected) from any temporary agency or comparable institution. The certificate must be a three to five minute timed test. TYPING CERTIFICATE A Typing certificate(within four years), of 35 wpm (net corrected) from any temporary agency or comparable institution is required to be attached to your application. If that is not possible, they must be faxed to (209) 552-3950 or brought into our office at 3705 Oakdale Road, Modesto, CA before 5:00pm on the final filing date . If you are not able to submit your typing certificate, you must call (209) 552-3900 before 5:00pm on the final filing date to make other arrangements. The certificate must be a three (3) to five (5) minute timed test, net corrected of 35 words per minute (WPM). Typing certificates must be on agency letterhead, dated and signed by the issuing agency and have net words per minute listed. Internet typing certificates are not accepted. LICENSE Applicants must possess and maintain a valid California Driver's License and remain free from repeated preventable accidents. BACKGROUND All offers of employment will be contingent upon individuals passing an extensive background investigation required by the Department of Justice because of computer access to confidential criminal information. In addition to the minimum qualifications, applicant screening will focus on the following desirable qualifications. Please list any of these qualifications you may have within the "duties" section of the online application. DESIRABLE QUALIFICATIONS Six months of call taking experience in an emergency dispatch environment at time of appointment. Application and Selection Procedures CLASSIFICATION INFORMATION Unless otherwise provided, this position is part of the Classified Service of the County and is assigned to the Emergency Dispatch bargaining unit for labor relations purposes. Individuals who are in a full-time classified position are required to serve a twelve-month probationary period, which may be extended an additional six months for a total of eighteen months. The probationary period does not apply to unclassified positions. EQUAL EMPLOYMENT OPPORTUNITY The County of Stanislaus is an Equal Opportunity Employer. All qualified applicants are encouraged to submit online application(s) for open position(s). Stanislaus County is committed to establishing and maintaining effective working relationships with the general public, co-workers, supervisors, and members of diverse cultural and linguistic backgrounds regardless of race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, pregnancy related condition, marital status, gender/sex, sexual orientation, gender identity, gender expression, age (over 40), political affiliation or belief, or military or veteran status. APPLICATION PROCEDURES/FINAL FILING DATE Applications cannot be submitted later than 5:00 p.m. on the final filing date. Make your online application as complete as possible so a full and realistic appraisal may be made of your qualifications. Resumes will not be accepted in lieu of a completed application form. Attaching your resume and cover letter are an optional feature for those who wish to do so in addition to completing the required application form. Information on your resume and cover letter will not substitute for the education, work experience and required fields on the County application. The online County application is the primary tool used to evaluate your job qualifications. TESTING ACCOMMODATIONS Arrangements may be made to accommodate disabilities or religious convictions. Describe the special test arrangements you require in the "Additional Information" section of the application form. GENERAL QUALIFICATIONS Pass County-paid pre-employment drug screening *if applicable and job-related background investigation. Perform job duties in a manner assuring a safe working environment for oneself and others. Maintain confidential information according to the legal standards and/or County regulations as required. APPLICATION AND/OR EXAMINATION APPEAL RIGHTS Application and/or examination results may be appealed by applicants presenting facts alleging irregularity, fraud and/or error in application screening or in exam scoring. Appeals must be in writing and submitted to the Chief Executive Officer within seven (7) days after the examination results are mailed. DISCLAIMER Stanislaus County reserves the right to revise the examination plan described in this flyer to better meet the needs of County service. The provisions of this bulletin do not constitute an express or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. The information contained in the bulletin is information, which sets forth a general summary of benefits for this respective position. This information is not legally binding. The benefits and other information regarding this position may be found in the Stanislaus County Code, the Stanislaus County Personnel Policies manual, or in the applicable Memorandum of Understandings, and such information prevails over information contained in this flyer. Questions regarding this announcement may be directed to the Stanislaus County Chief Executive Office/ Personnel. The Job Task Analysis provides information detailing the physical and functional demands of the classification. For the complete job task analysis, visit the Risk Management website at http://www.stancounty.com/riskmgmt/ under "Disability Management". Closing Date/Time: Continuous
City of Fremont, CA
Fremont, California, United States
Description View Our Recruitment Brochure The City of Fremont Police Department is hiring for the regular and full-time position of Police Communications Dispatchers. The recruitment is open-continuous, interested candidates are encouraged to apply. To be considered for this career opportunity, submit an online application, resume and typing certificate that meets the following requirements: Typing Certificate with 45 or more net wpm. Certifications must be dated within 12 months and from a professional; online and/or self-administered certifications will be rejected. Certifications can be obtained at places such as temporary employment staffing agencies, community colleges, or the Fremont Adult School. Visit our website to learn more about being a Dispatcher and what is unique about Fremont PD: http://fremont.gov/2648/Dispatcher For additional information, please email fpdrecruiting@fremont.gov. You can also call or text 510-404-8934 to reach a recruiter. 3300 Capitol Ave., Building B Fremont, CA 94538 Closing Date/Time: Continuous
Oct 07, 2019
Full Time
Description View Our Recruitment Brochure The City of Fremont Police Department is hiring for the regular and full-time position of Police Communications Dispatchers. The recruitment is open-continuous, interested candidates are encouraged to apply. To be considered for this career opportunity, submit an online application, resume and typing certificate that meets the following requirements: Typing Certificate with 45 or more net wpm. Certifications must be dated within 12 months and from a professional; online and/or self-administered certifications will be rejected. Certifications can be obtained at places such as temporary employment staffing agencies, community colleges, or the Fremont Adult School. Visit our website to learn more about being a Dispatcher and what is unique about Fremont PD: http://fremont.gov/2648/Dispatcher For additional information, please email fpdrecruiting@fremont.gov. You can also call or text 510-404-8934 to reach a recruiter. 3300 Capitol Ave., Building B Fremont, CA 94538 Closing Date/Time: Continuous
City of Fremont, CA
Fremont, California, United States
Description View Our Recruitment Brochure The City of Fremont Police Department is hiring for the regular and full-time position of Police Communications Dispatcher Lateral. A lateral candidate must be currently employed and have completed probation as a Dispatcher with law enforcement experience. The recruitment is open-continuous, interested candidates are encouraged to apply. To be considered for this career opportunity, submit an online application, resume and typing certificate that meets the following requirements: Typing Certificate with 45 or more net wpm. Certifications must be dated within 12 months and can be completed online. Visit our website to learn more about what is unique about Fremont's communication center, http://fremont.gov/2648/Dispatcher For additional information, please email fpdrecruiting@fremont.gov. You can also call or text 510-404-8934 to reach a recruiter. 3300 Capitol Ave., Building B Fremont, CA 94538 Closing Date/Time: Continuous
Oct 07, 2019
Full Time
Description View Our Recruitment Brochure The City of Fremont Police Department is hiring for the regular and full-time position of Police Communications Dispatcher Lateral. A lateral candidate must be currently employed and have completed probation as a Dispatcher with law enforcement experience. The recruitment is open-continuous, interested candidates are encouraged to apply. To be considered for this career opportunity, submit an online application, resume and typing certificate that meets the following requirements: Typing Certificate with 45 or more net wpm. Certifications must be dated within 12 months and can be completed online. Visit our website to learn more about what is unique about Fremont's communication center, http://fremont.gov/2648/Dispatcher For additional information, please email fpdrecruiting@fremont.gov. You can also call or text 510-404-8934 to reach a recruiter. 3300 Capitol Ave., Building B Fremont, CA 94538 Closing Date/Time: Continuous
Description Under general direction, responsible for the day-to-day functions of the dispatch operations. Performs all duties of a Telecommunications and 911 Operator. Position is responsible for directing the receipt, processing, and dissemination of life safety, and routine information in an accurate and timely manner to provide expeditious response to emergencyand non-emergency situations. Employees in this class perform considerable record maintenance functions requiring specialized knowledge of departmental rules, state law, and city regulations and must be able to apply acute attention to detail. Due to the sensitive and confidential nature of information processed, employees in this class must exercise acute levels of discretion concerning duties performed. Duties Receives all incoming telephone calls, screens, transmits information to proper City/County police, fire, emergency or other appropriate personnel oragencies; records and logs all messages. Maintains constant radio contact with City/County law enforcement, fire, and emergency units; receives and transmits messages, maintains records and logs or these contacts. Prepares, types, files, copies and maintains a wide variety of departmental papers such as identification cards, General Offense and Arrest Reports, dark house reports, warrants and parking permits. Handles public walk-in inquiries at police department. Disseminates to public information regarding general police or specific crime information, informs City merchants on area crime schemes. Monitors, sends, receives and distributes teletype information. Performs routine checks on emergency and general alarm equipment, activates alarm systems. Required Education, Experience, License, Registration, and Certification Qualifications High school diploma or GED; supplemented by the possession of a State of Florida, 911 Public Safety Telecommunicator certification and FCIC / NCIC certification.Must be able to work holidays, weekends and nights. Supplemental or Additional Information Knowledge of Public Safety communication practices and procedures. Knowledge of computerized dispatching procedures with functional capabilities concerning large volume traffic management ensuring life safety, accuracy, efficiency and optimal results. Knowledge of computerized FCIC / NCIC policies and procedures. Knowledge of report and record keeping principles and techniques. Written and oral communications skills for effective expression and clarity in task assignment. Skilled in the use of computers, modern office equipment and specialized departmental equipment. Ability to handle a multitude of diverse tasks simultaneously while maintaining an attention to detail for the purpose of ensuring accuracy in taskperformance. Ability to exercise discretion in matters of a sensitive and confidential nature.
Oct 04, 2019
Full Time
Description Under general direction, responsible for the day-to-day functions of the dispatch operations. Performs all duties of a Telecommunications and 911 Operator. Position is responsible for directing the receipt, processing, and dissemination of life safety, and routine information in an accurate and timely manner to provide expeditious response to emergencyand non-emergency situations. Employees in this class perform considerable record maintenance functions requiring specialized knowledge of departmental rules, state law, and city regulations and must be able to apply acute attention to detail. Due to the sensitive and confidential nature of information processed, employees in this class must exercise acute levels of discretion concerning duties performed. Duties Receives all incoming telephone calls, screens, transmits information to proper City/County police, fire, emergency or other appropriate personnel oragencies; records and logs all messages. Maintains constant radio contact with City/County law enforcement, fire, and emergency units; receives and transmits messages, maintains records and logs or these contacts. Prepares, types, files, copies and maintains a wide variety of departmental papers such as identification cards, General Offense and Arrest Reports, dark house reports, warrants and parking permits. Handles public walk-in inquiries at police department. Disseminates to public information regarding general police or specific crime information, informs City merchants on area crime schemes. Monitors, sends, receives and distributes teletype information. Performs routine checks on emergency and general alarm equipment, activates alarm systems. Required Education, Experience, License, Registration, and Certification Qualifications High school diploma or GED; supplemented by the possession of a State of Florida, 911 Public Safety Telecommunicator certification and FCIC / NCIC certification.Must be able to work holidays, weekends and nights. Supplemental or Additional Information Knowledge of Public Safety communication practices and procedures. Knowledge of computerized dispatching procedures with functional capabilities concerning large volume traffic management ensuring life safety, accuracy, efficiency and optimal results. Knowledge of computerized FCIC / NCIC policies and procedures. Knowledge of report and record keeping principles and techniques. Written and oral communications skills for effective expression and clarity in task assignment. Skilled in the use of computers, modern office equipment and specialized departmental equipment. Ability to handle a multitude of diverse tasks simultaneously while maintaining an attention to detail for the purpose of ensuring accuracy in taskperformance. Ability to exercise discretion in matters of a sensitive and confidential nature.
LOS ANGELES COUNTY
Los Angeles, California, United States
FILING START DATE: 10/03/19 at 7:00 a.m., (PDT). This examination will remain open until the needs of the department are met and is subject to closure without prior notice. EXAM NUMBER: W3531E TYPE OF RECRUITMENT: Open Competitive Examination With more than 10 million residents, Los Angeles County is the most populous county in the nation. As the largest employer in Southern California, over 112,000 employees in more than 36 Departments provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more. Who We Are: ISD Telecommunications provides cost-effective and reliable voice, data and video communications through a vast telecommunications network. Supporting over 100,000 County telephone lines and over 40,000 personal computers. Our telecommunications services include: Voice and video applications Telephone installation, support and maintenance LAN/WAN operations Radio systems Countywide emergency communications coordination WeAreLooking For An Individual Who Is: Dynamic Innovative A problem solver that enjoys working in a fast-paced environment A high performing professional with proven, referenced experience focusing on providing high quality customer service and supporting the day to day operations of the office. Essential Job Functions What You Will Do : Serve as project manager for the planning, design, and implementation and upgrade of very large and complex telecommunications systems. Act as a consultant to a project manager, project teams, or departmental management in the specialized field of local and wide area network services design, operations, and management. Prepare system interface requirements to coordinate with existing systems equipment and circuitry. Establish standards for the evaluation of contract proposals and technical capabilities of contractors. Consult with and assists departments in the preparation of requests for proposal of quotations for telecommunications equipment, systems and services, including enforceable performance standards time schedules. Review and evaluate contractor proposals to ensure technical accuracy, design feasibility and reliability, and performance capability to protect the interests of the County. Consult with County Counsel, Purchasing Agent and other departments in preparation of contracts prior to submission to the Board of Supervisors. Direct and coordinate the modification, revision or replacement of existing systems and equipment. Plan, schedule and coordinate the participation of County engineers and technicians in joint efforts with contractors. Solve the more complex network problems and perform systems tuning to optimize systems performance for telecommunications systems with little or no specific guidance. Supervise and participate in quality inspections and acceptable tests. Perform in a senior technical leadership role by providing technical direction and mentorship to other technical personnel within the organization. Create and maintain documentation, such as database records, engineering drawings, and configuration. Requirements Graduation from an accredited four year college or higher with a specialization in Electronic or Electrical Engineering or in a related physical science - AND - Five years engineering experience in the planning and design of telecommunications systems, one year of which must have been in project management.* One additional year of the required telecommunications engineering experience may be substituted for each year of college. *Project management is defined as initiating, planning, executing, controlling, and closing the work of a team to achieve specific goals and meet success criteria. Please be sure to include any and all relevant experience on your application. To receive credit for any certification and/or degrees, include a legible copy of certificate, diploma or official transcripts when you submit your application or within fifteen (15) calendar days from application submission. If you are unable to attach the documents to the application, you can email them to RMENDEZ@isd.lacounty.gov Please include exam number and title. LICENSE A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed tocarry out job-related essential functions. PHYSICAL EXPECTATIONS: Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping, or squatting. Considerable walking may be involved. DESIRABLE QUALIFICATIONS: Excellent oral and written communications skills Excellent customer service and interpersonal skills Advanced knowledge of network routing or switching Advanced knowledge of network performance management or network management systems Additional Information First, meet our requirements above. After that, our process includes one examination. This exam will consist of an interview to assesstraining, experience and the general ability to perform the duties of the position weighted at 100%. You must achieve a passing score of 70% or higher to successfully pass the interview. No person may compete for this examination more than once every twelve (12) months. Final results will be sent by U.S. mail. Test scores cannot be given over the phone. Important Notes: Please note that ALL information included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. FALSIFICATION of any information may result in DISQUALIFICATION. Utilizing VERBIAGE from Class Specifications and Selection Requirements serving as your description of duties WILL NOT be sufficient to meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED. What Happens Next: Take advantage of this wonderful opportunity! Submit an application by clicking the green "Apply" button at the top corner of the posting. The names of candidates receiving a passing grade in the examination will be place on the eligible register in the order of their score group for a period of twelve (12) months from the date of promulgation. Applications will be processed on an "as-received" basis and those receiving a passing score will be promulgated to the eligible register accordingly. All information is subject to verification. We may reject your application at any time during the exam process, including after appointment has been made. Falsification of any information may result in disqualification or rescission of job offer. Have questions about anything? Please contact us using the following information Exam Number: W3531E Department Contact Name: Raul Mendez Department Contact Phone: (323) 267-2056 Department Contact Email: RMENDEZ@isd.lacounty.gov California Relay Services Phone: (800) 735-2922 ADA Coordinator Phone : (323) 267-2432 Teletype Phone: (800) 899-4099 - Alternate: (800) 897-0077 If you have a disability and need accommodation to participate in the interview, please contact our ADA Coordinator at (323) 267-2432.The sooner you contact us, the sooner we can respond without any time loss for you on the recruitment. The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, and convictions or court records which are exempted by a valid court order do not have to be disclosed. It is the policy of the County of Los Angeles to provide equal employment opportunity for all qualified persons, regardless of race, religion, sex, national origin, age, sexual orientation, or disability or any other characteristic protected by State or Federal law. All positions are open to qualified men and women pursuant to the Americans with Disabilities Act of 1990 and the California Fair Employment and Housing Act. The County will comply with all of its obligations under State and Federal laws regarding the provision of reasonable accommodations to applicants. Closing Date/Time: Continuous
Oct 03, 2019
Full Time
FILING START DATE: 10/03/19 at 7:00 a.m., (PDT). This examination will remain open until the needs of the department are met and is subject to closure without prior notice. EXAM NUMBER: W3531E TYPE OF RECRUITMENT: Open Competitive Examination With more than 10 million residents, Los Angeles County is the most populous county in the nation. As the largest employer in Southern California, over 112,000 employees in more than 36 Departments provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more. Who We Are: ISD Telecommunications provides cost-effective and reliable voice, data and video communications through a vast telecommunications network. Supporting over 100,000 County telephone lines and over 40,000 personal computers. Our telecommunications services include: Voice and video applications Telephone installation, support and maintenance LAN/WAN operations Radio systems Countywide emergency communications coordination WeAreLooking For An Individual Who Is: Dynamic Innovative A problem solver that enjoys working in a fast-paced environment A high performing professional with proven, referenced experience focusing on providing high quality customer service and supporting the day to day operations of the office. Essential Job Functions What You Will Do : Serve as project manager for the planning, design, and implementation and upgrade of very large and complex telecommunications systems. Act as a consultant to a project manager, project teams, or departmental management in the specialized field of local and wide area network services design, operations, and management. Prepare system interface requirements to coordinate with existing systems equipment and circuitry. Establish standards for the evaluation of contract proposals and technical capabilities of contractors. Consult with and assists departments in the preparation of requests for proposal of quotations for telecommunications equipment, systems and services, including enforceable performance standards time schedules. Review and evaluate contractor proposals to ensure technical accuracy, design feasibility and reliability, and performance capability to protect the interests of the County. Consult with County Counsel, Purchasing Agent and other departments in preparation of contracts prior to submission to the Board of Supervisors. Direct and coordinate the modification, revision or replacement of existing systems and equipment. Plan, schedule and coordinate the participation of County engineers and technicians in joint efforts with contractors. Solve the more complex network problems and perform systems tuning to optimize systems performance for telecommunications systems with little or no specific guidance. Supervise and participate in quality inspections and acceptable tests. Perform in a senior technical leadership role by providing technical direction and mentorship to other technical personnel within the organization. Create and maintain documentation, such as database records, engineering drawings, and configuration. Requirements Graduation from an accredited four year college or higher with a specialization in Electronic or Electrical Engineering or in a related physical science - AND - Five years engineering experience in the planning and design of telecommunications systems, one year of which must have been in project management.* One additional year of the required telecommunications engineering experience may be substituted for each year of college. *Project management is defined as initiating, planning, executing, controlling, and closing the work of a team to achieve specific goals and meet success criteria. Please be sure to include any and all relevant experience on your application. To receive credit for any certification and/or degrees, include a legible copy of certificate, diploma or official transcripts when you submit your application or within fifteen (15) calendar days from application submission. If you are unable to attach the documents to the application, you can email them to RMENDEZ@isd.lacounty.gov Please include exam number and title. LICENSE A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed tocarry out job-related essential functions. PHYSICAL EXPECTATIONS: Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping, or squatting. Considerable walking may be involved. DESIRABLE QUALIFICATIONS: Excellent oral and written communications skills Excellent customer service and interpersonal skills Advanced knowledge of network routing or switching Advanced knowledge of network performance management or network management systems Additional Information First, meet our requirements above. After that, our process includes one examination. This exam will consist of an interview to assesstraining, experience and the general ability to perform the duties of the position weighted at 100%. You must achieve a passing score of 70% or higher to successfully pass the interview. No person may compete for this examination more than once every twelve (12) months. Final results will be sent by U.S. mail. Test scores cannot be given over the phone. Important Notes: Please note that ALL information included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. FALSIFICATION of any information may result in DISQUALIFICATION. Utilizing VERBIAGE from Class Specifications and Selection Requirements serving as your description of duties WILL NOT be sufficient to meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED. What Happens Next: Take advantage of this wonderful opportunity! Submit an application by clicking the green "Apply" button at the top corner of the posting. The names of candidates receiving a passing grade in the examination will be place on the eligible register in the order of their score group for a period of twelve (12) months from the date of promulgation. Applications will be processed on an "as-received" basis and those receiving a passing score will be promulgated to the eligible register accordingly. All information is subject to verification. We may reject your application at any time during the exam process, including after appointment has been made. Falsification of any information may result in disqualification or rescission of job offer. Have questions about anything? Please contact us using the following information Exam Number: W3531E Department Contact Name: Raul Mendez Department Contact Phone: (323) 267-2056 Department Contact Email: RMENDEZ@isd.lacounty.gov California Relay Services Phone: (800) 735-2922 ADA Coordinator Phone : (323) 267-2432 Teletype Phone: (800) 899-4099 - Alternate: (800) 897-0077 If you have a disability and need accommodation to participate in the interview, please contact our ADA Coordinator at (323) 267-2432.The sooner you contact us, the sooner we can respond without any time loss for you on the recruitment. The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, and convictions or court records which are exempted by a valid court order do not have to be disclosed. It is the policy of the County of Los Angeles to provide equal employment opportunity for all qualified persons, regardless of race, religion, sex, national origin, age, sexual orientation, or disability or any other characteristic protected by State or Federal law. All positions are open to qualified men and women pursuant to the Americans with Disabilities Act of 1990 and the California Fair Employment and Housing Act. The County will comply with all of its obligations under State and Federal laws regarding the provision of reasonable accommodations to applicants. Closing Date/Time: Continuous
LAWA Business & Jobs Resource Center
Los Angeles, CA, United States
How would you like to take the knowledge you already have, and use it in a new and exciting career in the aviation industry? Hallmark Aviation has earned a reputation for providing best-in-class service for some of the world's leading airlines. We focus heavily on employee happiness and employee engagement. Our team of highly skilled and engaging agents is what drives our company to be the emerging leader in above-the-wing ground handling services. We invite you to apply and be a part of our exclusive team to provide the ultimate service... ... peace of mind Hallmark Aviation Services seeks to build a diverse team of highly motivated individuals to provide outstanding service to Domestic and International Airlines at the ATL International Airport. We cater to a distinctive clientele. SUMMARY Dispatches passenger busses to LAX for airline crew member pickup. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may also be assigned. Handling of communication equipment including two way radios Assigning daily assignments to drivers Ensuring that related documentation is correctly completed Scheduling and arranging trips Heavy phone usage Providing excellent customer services to our clients and various individuals with whom you interact Some physical activity, including running, bending, lifting, stretching etc., Keeping accurate logs of dispatched trips Working various shifts including early morning and late nightsQUALIFICATIONS :To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must be able to clearly communicate in English in both verbal and written form. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Preferred Qualifications: - Bilingual a plus (Spanish) -Previous Dispatching or related experience Required Skills Must be able to work independently Must be Extremely detail oriented Must be able to communicate professional in verbal and written communication
Date posted: 11/12/2019
Sep 27, 2019
Full Time
How would you like to take the knowledge you already have, and use it in a new and exciting career in the aviation industry? Hallmark Aviation has earned a reputation for providing best-in-class service for some of the world's leading airlines. We focus heavily on employee happiness and employee engagement. Our team of highly skilled and engaging agents is what drives our company to be the emerging leader in above-the-wing ground handling services. We invite you to apply and be a part of our exclusive team to provide the ultimate service... ... peace of mind Hallmark Aviation Services seeks to build a diverse team of highly motivated individuals to provide outstanding service to Domestic and International Airlines at the ATL International Airport. We cater to a distinctive clientele. SUMMARY Dispatches passenger busses to LAX for airline crew member pickup. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may also be assigned. Handling of communication equipment including two way radios Assigning daily assignments to drivers Ensuring that related documentation is correctly completed Scheduling and arranging trips Heavy phone usage Providing excellent customer services to our clients and various individuals with whom you interact Some physical activity, including running, bending, lifting, stretching etc., Keeping accurate logs of dispatched trips Working various shifts including early morning and late nightsQUALIFICATIONS :To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must be able to clearly communicate in English in both verbal and written form. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Preferred Qualifications: - Bilingual a plus (Spanish) -Previous Dispatching or related experience Required Skills Must be able to work independently Must be Extremely detail oriented Must be able to communicate professional in verbal and written communication
Date posted: 11/12/2019
Sacramento County, CA
Sacramento, CA, United States
The Position This is a limitedcontinuous filing exam.The filing cut-offs are at 5:00 pm on: 10/23/19, 11/20/19 (final cut-off) Receives telephone reports of emergency and non-emergency incidents from Sacramento County residents, contracting cities, and local, state and federal jurisdictions. Watch to Explore your career with purpose Examples of Knowledge and Abilities Knowledge of Modern office equipment Proper English usage, grammar, punctuation, spelling, vocabulary Modern dispatch equipment Report writing techniques Major streets, highways, and districts in Sacramento County Ability to Speak English clearly and concisely Remain calm and courteous while dealing with the public under stressful circumstances Deal with highly stressful situations Take accurate notes and prepare concise reports using information from callers Operate modern office equipment Read maps to identify major geographical points and streets in Sacramento County Operate communications equipment used by the Sheriff's Department Analyze situations accurately and take effective action Follow written and oral directions Learn relevant laws, rules, and regulations Employment Qualifications Minimum Qualifications One year of full-time, or equivalent part-time, experience receiving a high-volume of calls, and dealing with the public under stressful situations. Note: Part-time work and volunteer experience in the above pattern may be substituted on the basis of 173.6 hours = 21.7 days = one work month. Certificate: Possession of a valid typing certificate of 40 net words per minute from clear copy. Copy of certificate must be submitted to be eligible for appointment. Note: If the word "experience" is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. Note: If the minimum qualifications indicate a typing certificate is required, applicants must submit proof. Failure to submit proof of requirements may result in disqualification from the examination. Typing Certificate requirements can be found by clicking here or by obtaining the requirements from the Employment Services Division office. Special Requirements 1. Background/Criminal History: Candidates will need to pass a security clearance investigation conducted by the Sacramento County Sheriff's Department. 2. Prior to appointment, applicant must successfully pass a medical examination and psychological screening. 3. Must be able to visually distinguish between red, green, and orange colors. 4. Normal hearing in both ears, and good eye/hand coordination and finger dexterity 5. Hours of Work: Applicants must be willing to work shift assignments, holidays, and weekends as required. Some positions in this class may require the ability to speak, read and/or write fluently, and to understand a language other than English. When required, these special skills may be used in performing such tasks as the following: 1. Receives information by telephone or in person concerning incidents, crimes, or requests for law enforcement related services from persons whose speaking and understanding of English is limited. 2. Provides information concerning incidents and law enforcement related services to persons whose speaking and understanding of English is limited. Probationary Period The probationary period for this classification is twelve (12) months. Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net Closing Date/Time: 11/20/2019 5:00 PM Pacific
Sep 26, 2019
The Position This is a limitedcontinuous filing exam.The filing cut-offs are at 5:00 pm on: 10/23/19, 11/20/19 (final cut-off) Receives telephone reports of emergency and non-emergency incidents from Sacramento County residents, contracting cities, and local, state and federal jurisdictions. Watch to Explore your career with purpose Examples of Knowledge and Abilities Knowledge of Modern office equipment Proper English usage, grammar, punctuation, spelling, vocabulary Modern dispatch equipment Report writing techniques Major streets, highways, and districts in Sacramento County Ability to Speak English clearly and concisely Remain calm and courteous while dealing with the public under stressful circumstances Deal with highly stressful situations Take accurate notes and prepare concise reports using information from callers Operate modern office equipment Read maps to identify major geographical points and streets in Sacramento County Operate communications equipment used by the Sheriff's Department Analyze situations accurately and take effective action Follow written and oral directions Learn relevant laws, rules, and regulations Employment Qualifications Minimum Qualifications One year of full-time, or equivalent part-time, experience receiving a high-volume of calls, and dealing with the public under stressful situations. Note: Part-time work and volunteer experience in the above pattern may be substituted on the basis of 173.6 hours = 21.7 days = one work month. Certificate: Possession of a valid typing certificate of 40 net words per minute from clear copy. Copy of certificate must be submitted to be eligible for appointment. Note: If the word "experience" is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. Note: If the minimum qualifications indicate a typing certificate is required, applicants must submit proof. Failure to submit proof of requirements may result in disqualification from the examination. Typing Certificate requirements can be found by clicking here or by obtaining the requirements from the Employment Services Division office. Special Requirements 1. Background/Criminal History: Candidates will need to pass a security clearance investigation conducted by the Sacramento County Sheriff's Department. 2. Prior to appointment, applicant must successfully pass a medical examination and psychological screening. 3. Must be able to visually distinguish between red, green, and orange colors. 4. Normal hearing in both ears, and good eye/hand coordination and finger dexterity 5. Hours of Work: Applicants must be willing to work shift assignments, holidays, and weekends as required. Some positions in this class may require the ability to speak, read and/or write fluently, and to understand a language other than English. When required, these special skills may be used in performing such tasks as the following: 1. Receives information by telephone or in person concerning incidents, crimes, or requests for law enforcement related services from persons whose speaking and understanding of English is limited. 2. Provides information concerning incidents and law enforcement related services to persons whose speaking and understanding of English is limited. Probationary Period The probationary period for this classification is twelve (12) months. Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net Closing Date/Time: 11/20/2019 5:00 PM Pacific
City of San Rafael, CA
San Rafael, California, United States
POLICE COMMUNICATIONS DISPATCHER $5,336 - $6,810 per month Plus excellent benefits Pay Incentives: Shift differential (3% Swing, 5% Nights) P.O.S.T. Certificate Pay (3% Public Safety Dispatcher, 5% Records Supervisor) Bilingual Pay (2.5% Conversational, 5% Full, 10% Expert) Additional Specialty Pays: CTO (5%), HNT (1%), CSI (1%) DEADLINE TO APPLY: OPEN UNTIL FILLED (Apply by Friday, October 4, 2019 for first consideration) THE POSITION: The City of San Rafael Police Department is recruiting for a full-time, Police Communications Dispatcher. This is a specialized police civilian classification and performs all duties required to effectively dispatch police services including operating police radio communication equipment to communicate with the public and police. Receives, interprets, and transmits information essential to the delivery of emergency and non-emergency police services. This position performs the following essential job duties: Monitors local emergency services radio transmissions; maintains contact and monitors status of field units; monitors the county mutual aid channel. Responds to emergency phone lines, including calls to and from fire department, alarm companies, and tow companies. Prioritizes needs of difficult callers, including hysterical victims, incoherent persons and suicidal subjects; assesses and evaluates emergency situations. Enters calls for service information into the CAD system, including type, location, nature and description of event; enters all field unit transmissions. Enters information into automated systems, including temporary warrants, missing persons, property, stolen vehicles, domestic violence restraining orders and firearms; searches various databases and automated systems in response to information requests. Performs a variety of clerical duties, including photocopying, completing forms and maintaining records; receives and responds to document requests for warrants and DMV printouts. Operates a variety of specialized equipment related to dispatch work. Answers front office non-emergency lines after hours. Informs on-duty shift Sergeant of street activity and pending calls for service. May train and evaluate new employees. Performs related duties as required. To be eligible for this position you must have knowledge of: CAD procedures Police dispatch radio and phone equipment City and Department policies and procedures Information technology, personal computers and related software applications City geography and beat structure Use of reference maps and code manuals Civil and criminal codes To be eligible for this position you must possess the ability to: Operate a variety of police specific and general office equipment Accurately dispatch personnel and equipment Speak and think clearly in emergency situations Listen and ascertain relevant information quickly and accurately Understand and carry out complex oral and written instructions Deal tactfully and courteously with the public Classify and prioritize service requests Establish and maintain cooperative relationships with the public and fellow employees EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED) One (1) year experience in public safety work or equivalent combination of education and experience. LANGUAGE/MATHEMATICAL/REASONING SKILLS: Ability to read and interpret documents such as rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively to the public and police personnel in emergency and high stress situations. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to video display and regularly works in evenings or weekends. The employee occasionally works in inside environmental conditions. The noise level in the work environment is usually moderate. APPLICATION AND SELECTION PROCESS: City of San Rafael application is required . Resumes do not substitute for the City application. Candidates should detail related education and experience on the application since this information will be used to determine who will be invited to participate in the next phase of the examination process. The examination process may include any or all of the following: application appraisal and oral board examination. Note: Prior to appointment, candidate must bass a pre-employment physical, background check, reference check, driving record, drug screen and fingerprinting. To file an application, go to: www.calopps.org . Select "Member Agencies". Select "San Rafael". Follow this link to submit your application: https://www.calopps.org/san-rafael/job-19920261 . For more information about the City of San Rafael, please visit our website at www.cityofsanrafael.org . Reasonable Accommodation: The City of San Rafael will make reasonable accommodations in the exam process to accommodate disabled applicants. If you have a disability for which you require an accommodation, please contact us at (415) 485-3474 at least seven (7) days before the oral board date. Job PDF: Police Communications Dispatcher Job Announcement (Sept 2019).pdf Benefits The City of San Rafael offers an attractive compensation and benefits program. The salary range for this position is $64,032 - 81,720 Annually , DOQ/DOE and a competitive benefits program including: Retirement: The City is a part of the Marin County Employee Retirement Association (MCERA) plan, which offers reciprocity between agencies in CalPERS (this is part of the 37 Act County System); Classic Employees - 2.7% @ at 55 formula, highest single year of compensation. PEPRA employees - hired after 1/1/13 or Classic employee with 6-month break in service are eligible for a 2.7% at 57 formula, highest 3 year average compensation. Health Insurance: Full flex cafeteria plan which can be applied to a health plan or converted to cash (Employee Only - $758.08; Employee+1 - $1,517.19 Employee+Family - $1,972.45; Waive Coverage $634.57) Life Insurance/Accidental Death & Dismemberment: $5,000 each Dental Insurance: Fully paid premium Vision Insurance: Fully paid employee premium Deferred Comp: Employee option Annual Leave: Vacation ranges from 10 to 25 days (depending on years of service), 12 days of Sick Leave, 13 Holidays. And more...... Recruitment Contact Contact phone: (415)485-3474 Contact email: rhonda.castellucci@cityofsanrafael.org Closing Date/Time: Until filled
Sep 21, 2019
Full Time
POLICE COMMUNICATIONS DISPATCHER $5,336 - $6,810 per month Plus excellent benefits Pay Incentives: Shift differential (3% Swing, 5% Nights) P.O.S.T. Certificate Pay (3% Public Safety Dispatcher, 5% Records Supervisor) Bilingual Pay (2.5% Conversational, 5% Full, 10% Expert) Additional Specialty Pays: CTO (5%), HNT (1%), CSI (1%) DEADLINE TO APPLY: OPEN UNTIL FILLED (Apply by Friday, October 4, 2019 for first consideration) THE POSITION: The City of San Rafael Police Department is recruiting for a full-time, Police Communications Dispatcher. This is a specialized police civilian classification and performs all duties required to effectively dispatch police services including operating police radio communication equipment to communicate with the public and police. Receives, interprets, and transmits information essential to the delivery of emergency and non-emergency police services. This position performs the following essential job duties: Monitors local emergency services radio transmissions; maintains contact and monitors status of field units; monitors the county mutual aid channel. Responds to emergency phone lines, including calls to and from fire department, alarm companies, and tow companies. Prioritizes needs of difficult callers, including hysterical victims, incoherent persons and suicidal subjects; assesses and evaluates emergency situations. Enters calls for service information into the CAD system, including type, location, nature and description of event; enters all field unit transmissions. Enters information into automated systems, including temporary warrants, missing persons, property, stolen vehicles, domestic violence restraining orders and firearms; searches various databases and automated systems in response to information requests. Performs a variety of clerical duties, including photocopying, completing forms and maintaining records; receives and responds to document requests for warrants and DMV printouts. Operates a variety of specialized equipment related to dispatch work. Answers front office non-emergency lines after hours. Informs on-duty shift Sergeant of street activity and pending calls for service. May train and evaluate new employees. Performs related duties as required. To be eligible for this position you must have knowledge of: CAD procedures Police dispatch radio and phone equipment City and Department policies and procedures Information technology, personal computers and related software applications City geography and beat structure Use of reference maps and code manuals Civil and criminal codes To be eligible for this position you must possess the ability to: Operate a variety of police specific and general office equipment Accurately dispatch personnel and equipment Speak and think clearly in emergency situations Listen and ascertain relevant information quickly and accurately Understand and carry out complex oral and written instructions Deal tactfully and courteously with the public Classify and prioritize service requests Establish and maintain cooperative relationships with the public and fellow employees EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED) One (1) year experience in public safety work or equivalent combination of education and experience. LANGUAGE/MATHEMATICAL/REASONING SKILLS: Ability to read and interpret documents such as rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively to the public and police personnel in emergency and high stress situations. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to video display and regularly works in evenings or weekends. The employee occasionally works in inside environmental conditions. The noise level in the work environment is usually moderate. APPLICATION AND SELECTION PROCESS: City of San Rafael application is required . Resumes do not substitute for the City application. Candidates should detail related education and experience on the application since this information will be used to determine who will be invited to participate in the next phase of the examination process. The examination process may include any or all of the following: application appraisal and oral board examination. Note: Prior to appointment, candidate must bass a pre-employment physical, background check, reference check, driving record, drug screen and fingerprinting. To file an application, go to: www.calopps.org . Select "Member Agencies". Select "San Rafael". Follow this link to submit your application: https://www.calopps.org/san-rafael/job-19920261 . For more information about the City of San Rafael, please visit our website at www.cityofsanrafael.org . Reasonable Accommodation: The City of San Rafael will make reasonable accommodations in the exam process to accommodate disabled applicants. If you have a disability for which you require an accommodation, please contact us at (415) 485-3474 at least seven (7) days before the oral board date. Job PDF: Police Communications Dispatcher Job Announcement (Sept 2019).pdf Benefits The City of San Rafael offers an attractive compensation and benefits program. The salary range for this position is $64,032 - 81,720 Annually , DOQ/DOE and a competitive benefits program including: Retirement: The City is a part of the Marin County Employee Retirement Association (MCERA) plan, which offers reciprocity between agencies in CalPERS (this is part of the 37 Act County System); Classic Employees - 2.7% @ at 55 formula, highest single year of compensation. PEPRA employees - hired after 1/1/13 or Classic employee with 6-month break in service are eligible for a 2.7% at 57 formula, highest 3 year average compensation. Health Insurance: Full flex cafeteria plan which can be applied to a health plan or converted to cash (Employee Only - $758.08; Employee+1 - $1,517.19 Employee+Family - $1,972.45; Waive Coverage $634.57) Life Insurance/Accidental Death & Dismemberment: $5,000 each Dental Insurance: Fully paid premium Vision Insurance: Fully paid employee premium Deferred Comp: Employee option Annual Leave: Vacation ranges from 10 to 25 days (depending on years of service), 12 days of Sick Leave, 13 Holidays. And more...... Recruitment Contact Contact phone: (415)485-3474 Contact email: rhonda.castellucci@cityofsanrafael.org Closing Date/Time: Until filled
Do you want a career where you can truly make a difference? The Lake County Health Department and Community Health Center is one of the largest human service providers in Lake County. We live our mission each day, promoting the health and well-being of all who live, work, and play in Lake County. If you are passionate about giving back and ready to be a part of an innovative team, we are looking for you! About the Role: Under supervision, performs work related to patient care in a variety of duties. Work is performed in accordance with prescribed methods and procedures. Handles telephone contact and record keeping duties. Responsibilities include performing at a proficient level and lending support of patient care team as directed. Utilizes computer to perform a wide variety of tasks. Location: 2303 Dodge Ave, Waukegan, IL Hours: (20 hours a week) Monday (9:00 am - 4:30 pm), Tuesday (9:00 am - 1:00 pm) , Wednesday (3:00 pm - 7:00 pm), Friday (8:30 am - 1:30 pm) Alternate Saturday (8:00 am - 1:00 pm) FLSA STATUS: Hourly Skills and Experience Answers incoming phone calls. Makes appointment for clients. Updates demographics and verifies patient eligibility. Answers phone calls from various Clinical Operations clinics. Assists with maintaining patient records. Patient outreach for follow-up care as directed. Participates in Quality Improvement activities on an on-going basis. Performs verbal language interpretation and written language translation services as needed. Education, Qualifications, and Certification: Requires High School Diploma or GED. Minimum of one-year office experience preferred. Must be customer service focused with excellent phone etiquette skills. Spanish Speaking preferred. About the Perks: Lake County offers a competitive salary and benefit package with performance-based incentive plans. We also offer flexible working hours, and a comprehensive wellness and training program. Visit the Health Department page to get additional information on why you should work for us. If you would like to learn more about our community impact and to see some of our employees in action, please review this short video . Any offer of employment is conditioned on the successful completion of a background screening, drug and alcohol testing and may include a pre-employment medical exam. The Lake County Health Department and Community Health Center is an Equal Opportunity Employer.
Sep 21, 2019
Part Time
Do you want a career where you can truly make a difference? The Lake County Health Department and Community Health Center is one of the largest human service providers in Lake County. We live our mission each day, promoting the health and well-being of all who live, work, and play in Lake County. If you are passionate about giving back and ready to be a part of an innovative team, we are looking for you! About the Role: Under supervision, performs work related to patient care in a variety of duties. Work is performed in accordance with prescribed methods and procedures. Handles telephone contact and record keeping duties. Responsibilities include performing at a proficient level and lending support of patient care team as directed. Utilizes computer to perform a wide variety of tasks. Location: 2303 Dodge Ave, Waukegan, IL Hours: (20 hours a week) Monday (9:00 am - 4:30 pm), Tuesday (9:00 am - 1:00 pm) , Wednesday (3:00 pm - 7:00 pm), Friday (8:30 am - 1:30 pm) Alternate Saturday (8:00 am - 1:00 pm) FLSA STATUS: Hourly Skills and Experience Answers incoming phone calls. Makes appointment for clients. Updates demographics and verifies patient eligibility. Answers phone calls from various Clinical Operations clinics. Assists with maintaining patient records. Patient outreach for follow-up care as directed. Participates in Quality Improvement activities on an on-going basis. Performs verbal language interpretation and written language translation services as needed. Education, Qualifications, and Certification: Requires High School Diploma or GED. Minimum of one-year office experience preferred. Must be customer service focused with excellent phone etiquette skills. Spanish Speaking preferred. About the Perks: Lake County offers a competitive salary and benefit package with performance-based incentive plans. We also offer flexible working hours, and a comprehensive wellness and training program. Visit the Health Department page to get additional information on why you should work for us. If you would like to learn more about our community impact and to see some of our employees in action, please review this short video . Any offer of employment is conditioned on the successful completion of a background screening, drug and alcohol testing and may include a pre-employment medical exam. The Lake County Health Department and Community Health Center is an Equal Opportunity Employer.
LAWA Business & Jobs Resource Center
Los Angeles, CA, United States
Position Summary Responsible for consulting with operations management and staff on Environmental, Health and Safety (EH&S) issues for an assigned industry group or region of the organization. Essential Duties Provide day to day EH&S technical expertise and best practices support for operations management; provide guidance and interpretation on company and EH&S policies, procedures and regulations; research and respond to EH&S related questions from managers and staff. Monitor goals and targets related to EH&S metrics, including metrics related to incident reduction, liability reduction, and injury reduction. Educate and support management and staff in efforts to achieve targets. Create, monitor and assess safe work techniques and processes to achieve reductions in accident frequency and costs associated with insurance claims. Maintain accident prevention initiatives that results in lower total recordable case rates. Effectively communicate and influence the implementation of these initiatives to management. Facilitate or lead accurate and timely investigation of accidents and injuries; identify causes and determine how such accidents might be prevented in the future; ensure corrective actions are implemented in order to prevent future occurrences; evaluate current best practices in incident response and implement changes as necessary. Analyse OSHA logs, insurance claim loss runs, and first reports of injury and other sources of incident data to identify trends. Utilize data to prioritize and create effective safety or pre-loss activities. Develop and implement employee safety training and educational programs that effectively address accident and incident prevention. Train operations management to present programs to staff. Inspect or evaluate workplace environments, equipment, or practices to ensure compliance with safety standards and government regulations. Evaluate effectiveness of safety programs and training via audits, inspections, and meetings. Notify senior management of situations that are of immediate danger to employees and/or which represent serious financial exposure to the Company. Develop and implement EH&S awareness campaigns and techniques to promote culture of health and safety. Maintain knowledge of federal and state environmental, health and safety regulations, and monitor regulatory changes as they occur. Update policies, procedures and training to maintain compliance at all times. Collect and report performance metrics and brief senior management regarding status of EH&S compliance. Consult with operations on specifications and appropriate use of Personal Protection Equipment (PPE) and other safety equipment, ensuring proper features are present and items conform to EH&S standards. Ensure adequate training is provided for utilization of PPE. Participate in sales presentations to potential clients and respond to requests for information as part of Request for Proposal (RFP) processes. Train operations management how to conduct safety inspections and audits, document and report results, and take appropriate actions to address any issues identified. Recommend measures to help protect staff from potentially hazardous work methods, processes, or materials. Collaborate with engineers to institute control or remedial measures for hazardous or potentially hazardous conditions or equipment. Coordinate "right-to-know" programs and correct utilization regarding hazardous chemicals or other substances. Collaborate with operations management to develop, maintain or update emergency response plans or procedures. Minimum Requirements Bachelor's Degree (four year college or university) preferred 5-7 years of related experience required Location Los Angeles, CA 90045 US (Primary)ABM is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation)
Date posted: 11/05/2019
Sep 19, 2019
Full Time
Position Summary Responsible for consulting with operations management and staff on Environmental, Health and Safety (EH&S) issues for an assigned industry group or region of the organization. Essential Duties Provide day to day EH&S technical expertise and best practices support for operations management; provide guidance and interpretation on company and EH&S policies, procedures and regulations; research and respond to EH&S related questions from managers and staff. Monitor goals and targets related to EH&S metrics, including metrics related to incident reduction, liability reduction, and injury reduction. Educate and support management and staff in efforts to achieve targets. Create, monitor and assess safe work techniques and processes to achieve reductions in accident frequency and costs associated with insurance claims. Maintain accident prevention initiatives that results in lower total recordable case rates. Effectively communicate and influence the implementation of these initiatives to management. Facilitate or lead accurate and timely investigation of accidents and injuries; identify causes and determine how such accidents might be prevented in the future; ensure corrective actions are implemented in order to prevent future occurrences; evaluate current best practices in incident response and implement changes as necessary. Analyse OSHA logs, insurance claim loss runs, and first reports of injury and other sources of incident data to identify trends. Utilize data to prioritize and create effective safety or pre-loss activities. Develop and implement employee safety training and educational programs that effectively address accident and incident prevention. Train operations management to present programs to staff. Inspect or evaluate workplace environments, equipment, or practices to ensure compliance with safety standards and government regulations. Evaluate effectiveness of safety programs and training via audits, inspections, and meetings. Notify senior management of situations that are of immediate danger to employees and/or which represent serious financial exposure to the Company. Develop and implement EH&S awareness campaigns and techniques to promote culture of health and safety. Maintain knowledge of federal and state environmental, health and safety regulations, and monitor regulatory changes as they occur. Update policies, procedures and training to maintain compliance at all times. Collect and report performance metrics and brief senior management regarding status of EH&S compliance. Consult with operations on specifications and appropriate use of Personal Protection Equipment (PPE) and other safety equipment, ensuring proper features are present and items conform to EH&S standards. Ensure adequate training is provided for utilization of PPE. Participate in sales presentations to potential clients and respond to requests for information as part of Request for Proposal (RFP) processes. Train operations management how to conduct safety inspections and audits, document and report results, and take appropriate actions to address any issues identified. Recommend measures to help protect staff from potentially hazardous work methods, processes, or materials. Collaborate with engineers to institute control or remedial measures for hazardous or potentially hazardous conditions or equipment. Coordinate "right-to-know" programs and correct utilization regarding hazardous chemicals or other substances. Collaborate with operations management to develop, maintain or update emergency response plans or procedures. Minimum Requirements Bachelor's Degree (four year college or university) preferred 5-7 years of related experience required Location Los Angeles, CA 90045 US (Primary)ABM is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation)
Date posted: 11/05/2019
LAWA Business & Jobs Resource Center
Los Angeles, CA, United States
Position Summary Responsible for consulting with operations management and staff on Environmental, Health and Safety (EH&S) issues for an assigned industry group or region of the organization. Essential Duties Provide day to day EH&S technical expertise and best practices support for operations management; provide guidance and interpretation on company and EH&S policies, procedures and regulations; research and respond to EH&S related questions from managers and staff. Monitor goals and targets related to EH&S metrics, including metrics related to incident reduction, liability reduction, and injury reduction. Educate and support management and staff in efforts to achieve targets. Create, monitor and assess safe work techniques and processes to achieve reductions in accident frequency and costs associated with insurance claims. Maintain accident prevention initiatives that results in lower total recordable case rates. Effectively communicate and influence the implementation of these initiatives to management. Facilitate or lead accurate and timely investigation of accidents and injuries; identify causes and determine how such accidents might be prevented in the future; ensure corrective actions are implemented in order to prevent future occurrences; evaluate current best practices in incident response and implement changes as necessary. Analyse OSHA logs, insurance claim loss runs, and first reports of injury and other sources of incident data to identify trends. Utilize data to prioritize and create effective safety or pre-loss activities. Develop and implement employee safety training and educational programs that effectively address accident and incident prevention. Train operations management to present programs to staff. Inspect or evaluate workplace environments, equipment, or practices to ensure compliance with safety standards and government regulations. Evaluate effectiveness of safety programs and training via audits, inspections, and meetings. Notify senior management of situations that are of immediate danger to employees and/or which represent serious financial exposure to the Company. Develop and implement EH&S awareness campaigns and techniques to promote culture of health and safety. Maintain knowledge of federal and state environmental, health and safety regulations, and monitor regulatory changes as they occur. Update policies, procedures and training to maintain compliance at all times. Collect and report performance metrics and brief senior management regarding status of EH&S compliance. Consult with operations on specifications and appropriate use of Personal Protection Equipment (PPE) and other safety equipment, ensuring proper features are present and items conform to EH&S standards. Ensure adequate training is provided for utilization of PPE. Participate in sales presentations to potential clients and respond to requests for information as part of Request for Proposal (RFP) processes. Train operations management how to conduct safety inspections and audits, document and report results, and take appropriate actions to address any issues identified. Recommend measures to help protect staff from potentially hazardous work methods, processes, or materials. Collaborate with engineers to institute control or remedial measures for hazardous or potentially hazardous conditions or equipment. Coordinate "right-to-know" programs and correct utilization regarding hazardous chemicals or other substances. Collaborate with operations management to develop, maintain or update emergency response plans or procedures. Minimum Requirements Bachelor's Degree (four year college or university) preferred 5-7 years of related experience required Location Los Angeles, CA 90045 US (Primary)ABM is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation)
Date posted: 11/05/2019
Sep 19, 2019
Full Time
Position Summary Responsible for consulting with operations management and staff on Environmental, Health and Safety (EH&S) issues for an assigned industry group or region of the organization. Essential Duties Provide day to day EH&S technical expertise and best practices support for operations management; provide guidance and interpretation on company and EH&S policies, procedures and regulations; research and respond to EH&S related questions from managers and staff. Monitor goals and targets related to EH&S metrics, including metrics related to incident reduction, liability reduction, and injury reduction. Educate and support management and staff in efforts to achieve targets. Create, monitor and assess safe work techniques and processes to achieve reductions in accident frequency and costs associated with insurance claims. Maintain accident prevention initiatives that results in lower total recordable case rates. Effectively communicate and influence the implementation of these initiatives to management. Facilitate or lead accurate and timely investigation of accidents and injuries; identify causes and determine how such accidents might be prevented in the future; ensure corrective actions are implemented in order to prevent future occurrences; evaluate current best practices in incident response and implement changes as necessary. Analyse OSHA logs, insurance claim loss runs, and first reports of injury and other sources of incident data to identify trends. Utilize data to prioritize and create effective safety or pre-loss activities. Develop and implement employee safety training and educational programs that effectively address accident and incident prevention. Train operations management to present programs to staff. Inspect or evaluate workplace environments, equipment, or practices to ensure compliance with safety standards and government regulations. Evaluate effectiveness of safety programs and training via audits, inspections, and meetings. Notify senior management of situations that are of immediate danger to employees and/or which represent serious financial exposure to the Company. Develop and implement EH&S awareness campaigns and techniques to promote culture of health and safety. Maintain knowledge of federal and state environmental, health and safety regulations, and monitor regulatory changes as they occur. Update policies, procedures and training to maintain compliance at all times. Collect and report performance metrics and brief senior management regarding status of EH&S compliance. Consult with operations on specifications and appropriate use of Personal Protection Equipment (PPE) and other safety equipment, ensuring proper features are present and items conform to EH&S standards. Ensure adequate training is provided for utilization of PPE. Participate in sales presentations to potential clients and respond to requests for information as part of Request for Proposal (RFP) processes. Train operations management how to conduct safety inspections and audits, document and report results, and take appropriate actions to address any issues identified. Recommend measures to help protect staff from potentially hazardous work methods, processes, or materials. Collaborate with engineers to institute control or remedial measures for hazardous or potentially hazardous conditions or equipment. Coordinate "right-to-know" programs and correct utilization regarding hazardous chemicals or other substances. Collaborate with operations management to develop, maintain or update emergency response plans or procedures. Minimum Requirements Bachelor's Degree (four year college or university) preferred 5-7 years of related experience required Location Los Angeles, CA 90045 US (Primary)ABM is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation)
Date posted: 11/05/2019
City of Murrieta, CA
Murrieta, California, United States
Description and Essential Functions THE POSITION The City of Murrieta is seeking highly motivated individuals for the positions of Public Safety Dispatcher I/II for the Murrieta Police Department. The department intends to hire 12 new Public Safety Dispatchers due to entering into a Dispatch Services Agreement with the City of Menifee. The agreement stipulates that Murrieta's existing dispatch center will provide dispatch services to the Murrieta Police Department as well as the Menifee Police Department effective on July 1, 2020. The ideal candidates should be able to deal effectively with a diverse public in routine and emergency situations and demonstrate a high level of communication skills. Prior experience as a police, fire, or medical dispatcher is highly desirable. It is anticipated that within the next 6-12 months, the City will be implementing Emergency Medical Dispatching (EMD) for all communications personnel. First review of applications will begin on Thursday, September 26, 2019. SALARY Public Safety Dispatcher I: $52,754 - $64,123/year Public Safety Dispatcher II: $58,029 - $70,535/year DEFINITION Under immediate (Public Safety Dispatcher I) or general (Public Safety Dispatcher II) supervision, receives police and emergency calls, and dispatches police and fire units following prescribed procedures; answers non-emergency calls for public safety and other City departments; performs a variety of general administrative support duties including record keeping, typing, and filing; and performs related work as required. SUPERVISION RECEIVED AND EXERCISED Receives immediate (Public Safety Dispatcher I) or general (Public Safety Dispatcher II) supervision from assigned supervisory or management personnel. Exercises no direct supervision over staff. CLASS CHARACTERISTICS Public Safety Dispatcher I - This is the entry-level classification in the Public Safety Dispatcher series. Initially under close supervision, incumbents learn and perform routine tasks in both emergency and non-emergency situations. As experience is gained, assignments become more varied, complex, and difficult; close supervision and frequent review of work lessen as an incumbent demonstrates skill to perform the work independently. Positions at this level usually perform most of the duties required of the positions at the Public Safety Dispatcher II level but are not expected to function at the same skill level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise. Public Safety Dispatcher II - This is the fully qualified journey-level classification in the Public Safety Dispatcher series. Positions at this level are distinguished from the Public Safety Dispatcher I by the performance of the full range of duties as assigned, working independently, and exercising judgment and initiative. All activities must be performed within specified legal guidelines. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. This class is distinguished from the Senior Public Safety Dispatcher in that the latter provides technical and functional direction over lower-level staff. Positions in the Public Safety Dispatcher series are flexibly staffed; positions at the Public Safety Dispatcher II level are normally filled by advancement from the Public Safety Dispatcher I level; progression to the Public Safety Dispatcher II level is dependent on (i) management affirmation that the position is performing the full range of duties assigned to the classification; (ii) satisfactory work performance; (iii) the incumbent meeting the minimum qualifications for the classification including any licenses and certifications; and (iv) management approval for progression to the Public Safety Dispatcher II level. ESSENTIAL FUNCTIONS Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Positions at the Public Safety Dispatcher I level may perform some of these duties and responsibilities in a learning capacity. Receives police and emergency calls for service; assesses with the caller the nature of the call through a series of questions and formulates a call for service; determines the severity of the call; ascertains officer safety and public safety needs with the caller; takes action as prescribed through standard operating procedures and/or refers to supervisor or manager for direction. Dispatches public safety emergency units in accordance with established procedures and policies using a computerized dispatch system, including determining priority of emergency and contacting and sending appropriate response units. Maintains contact with field units, including accounting for location and status of units and maintaining records of field calls; sends back-up units, as necessary, ensuring the safety of field units. Dispatches and communicates with fire and rescue personnel on the radio, while taking numerous emergency and non-emergency calls during emergency and high priority events; relays information to appropriate dispatchers when additional resources are needed. Provides general information to the public; refers callers to appropriate agencies; calms angered or distraught callers; maintains professionalism in radio transmissions during hectic, tense and dangerous situations. Operates multiple computers, telephone lines, and radio console and telecommunication equipment simultaneously while performing dispatching activities; tests and inspects equipment as assigned; may troubleshoot equipment issues as required. Logs call data in a written or automated format; monitors calls after initial dispatch to provide additional coordination, support, or information. Enters, updates, and retrieves a variety of records from teletype database, including stolen vehicles and property, vehicle registration information, guns and property, and warranted or missing persons, restraining orders, and all out-of-state information including, but not limited to, driver's license, license plates and criminal history. Accesses federal, state, and local law enforcement information databases to obtain information regarding outstanding warrants, criminal history, records information, and vehicle data; relays such information to sworn staff. Serves as a liaison to the public and representatives of other agencies for the department; provides initial non-emergency contact with the public and representatives of other agencies for the requesting of police records or related services; determines the nature of the contact; provides factual information regarding services, policies, and procedures, which requires a knowledge of legal guidelines, departmental policies and procedures, and the use of tact and discretion, or directs the caller to the proper individual or agency. Maintains accurate departmental and law enforcement records and files; researches and compiles information from such files. Attends necessary training, shift briefing sessions, participates in drills, and test scenarios to prepare for unexpected emergencies. Observes and complies with all City and mandated safety rules, regulations, and protocols. Performs other duties as assigned. Minimum Qualifications EDUCATION AND EXPERIENCE Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Required: Public Safety Dispatcher I/II - High School Diploma or equivalent (GED). Public Safety Dispatcher I - One (1) year of general clerical experience involving public contact. Public Safety Dispatcher II - Two (2) years of experience performing public safety dispatch duties. Highly Desirable: Experience as a police, fire, or medical dispatcher. LICENSES AND CERTIFICATIONS Public Safety Dispatcher I: Must obtain the P.O.S.T. Basic Dispatcher certificate within one year. Must obtain CPR Certification within 6 months. Must obtain EMD Certification within one year. Possession of a valid CA Class C driver's license or other means that would allow for the ability to commute to meetings or trainings. Public Safety Dispatcher II: Possessionof P.O.S.T. Basic Dispatcher certificate. Must obtain CPR Certification within 6 months. Must obtain EMD Certification within one year. Possession of a valid CA Class C driver's license or other means that would allow for the ability to commute to meetings or trainings. NECESSARY SPECIAL REQUIREMENT A minimum typing ability of 40 words per minute. Knowledge, Skills and Abilities / Physical Demands and Environmental Conditions KNOWLEDGE OF Methods and techniques of eliciting critical information in emergency situations from callers who are under stressful conditions. Methods and techniques of determining appropriate response to emergencies and dispatching needed resources. Functions and operations provided by public safety organizations. Operational characteristics of computer-aided communications equipment, including multiple telephone lines and radio systems. Terminology and procedures used in public safety dispatching, such as penal codes, vehicle codes and radio codes. City and County geography, maps, streets, landmarks, and driving directions. Policies with respect to confidentiality and the release of sensitive information. Principles and practices of data collection and report preparation. Methods and techniques of pinging cell phones through service providers to identify emergency locations. Business arithmetic. Applicable federal, state, and local laws, codes, and procedures relevant to assigned area of responsibility. Record keeping principles and practices. City and mandated safety rules, regulations, and protocols. Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff. The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar. Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed. ABILITY TO Assess and prioritize emergency situations while remaining calm and using sound, independent judgment. Dispatch using appropriate grammar and police codes. Memorize codes, names, street locations, and other information. Read and interpret maps and other pertinent documentation. Interpret, apply, and explain policies, procedures, and regulations. Attend to multiple activities simultaneously. Obtain vital information from individuals in stressful or emergency situations. Compile and summarize information to prepare accurate, clear, and concise calls for service. Perform technical, detailed, and responsible work within the Emergency Services Communications Center. Compose correspondence independently or from brief instructions. Organize, maintain, and update office database and records systems. Make accurate arithmetic computations. Organize own work, set priorities, and meet critical deadlines. Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines. Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks. Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax. Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. PHYSICAL DEMANDS Must possess mobility to work in the Emergency Services Communications Center and use standard office and emergency services dispatch equipment, including multiple computers and a diverse range of communications devices; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, and over the telephone and radio. Performance of the work requires that positions frequently remain at a workstation for extended periods of time during their shift. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds. ENVIRONMENTAL CONDITIONS Employees work in an environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. Supplemental Information SCHEDULE Must be available to work a varying schedule including weekends, weekdays, evenings, and holidays (hours and days are adjusted as needed by the Department). TYPING CERTIFICATE REQUIREMENTS The certificate must be issued by an accredited school or agency within one year prior to application. Online tests not administered by a qualified agency will not be accepted. An accredited school or agency is one that will provide an official certificate with their agency's emblem or on agency letterhead. Certificates must include the following information: Name of applicant Number of "net" words per minute (WPM) typed Number of errors Date of certificate Signature of person administering test The following local agencies are able to issue typing certificates for a fee: AtWorkPersonnel Services Temecula 27720 Jefferson Ave., Ste. 130, Temecula, CA 92590 (951) 297-3591 www.atworksocal.com Express Employment Professionals 25135 Madison Ave., Ste. 104, Murrieta, CA 92562 (951) 239-4744 www.expresspros.com Manpower 40810 Country Center Dr., Ste. 140, Temecula, CA 92591 (951) 308-2686 www.manpowerriverside.com PrideStaff 25195 Madison Ave., Ste. 102, Murrieta, CA 92562 (951) 999-4230 www.pridestaff.com/southriversidecounty Select Staffing 39815 Alta Murrieta Dr., Ste. C7 & C8, Murrieta, CA 92563 (951) 693-0783 www.select.com APPLICATION PROCEDURE A City application form, P.O.S.T. Basic Dispatcher certificate (if applying for Public Safety Dispatcher II), and typing certificate must be submitted online. Applicants can apply online at www.MurrietaCA.gov . SELECTION PROCESS Candidates must clearly demonstrate through their application materials that they meet the employment standards outlined above. All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process. Examinations for the position may consist of any combination of appraisal interview, performance test and writing exercise to evaluate the applicant's skill, training, and experience for the position. Successful applicants will be placed on an eligibility list. The City may also merge lists. The selected candidate(s) must successfully complete pre-employment clearances which may include a physical, drug screen, psychological exam and extensive background investigation. COMMUNITY The City of Murrieta, located in southwest Riverside County, was incorporated under the general laws of the State of California on July 1, 1991, and currently supports a population of approximately 114,000 residents. While offering affordable housing and high quality schools, the City represents a blend of dynamic growth amid the traditional values of a historic rural community dating back to the 1890's. Every resident and employee of the City has the opportunity to be an integral part in shaping the Murrieta of today, and, more important, the Murrieta of tomorrow. Closing Date/Time: Continuous
Sep 09, 2019
Full Time
Description and Essential Functions THE POSITION The City of Murrieta is seeking highly motivated individuals for the positions of Public Safety Dispatcher I/II for the Murrieta Police Department. The department intends to hire 12 new Public Safety Dispatchers due to entering into a Dispatch Services Agreement with the City of Menifee. The agreement stipulates that Murrieta's existing dispatch center will provide dispatch services to the Murrieta Police Department as well as the Menifee Police Department effective on July 1, 2020. The ideal candidates should be able to deal effectively with a diverse public in routine and emergency situations and demonstrate a high level of communication skills. Prior experience as a police, fire, or medical dispatcher is highly desirable. It is anticipated that within the next 6-12 months, the City will be implementing Emergency Medical Dispatching (EMD) for all communications personnel. First review of applications will begin on Thursday, September 26, 2019. SALARY Public Safety Dispatcher I: $52,754 - $64,123/year Public Safety Dispatcher II: $58,029 - $70,535/year DEFINITION Under immediate (Public Safety Dispatcher I) or general (Public Safety Dispatcher II) supervision, receives police and emergency calls, and dispatches police and fire units following prescribed procedures; answers non-emergency calls for public safety and other City departments; performs a variety of general administrative support duties including record keeping, typing, and filing; and performs related work as required. SUPERVISION RECEIVED AND EXERCISED Receives immediate (Public Safety Dispatcher I) or general (Public Safety Dispatcher II) supervision from assigned supervisory or management personnel. Exercises no direct supervision over staff. CLASS CHARACTERISTICS Public Safety Dispatcher I - This is the entry-level classification in the Public Safety Dispatcher series. Initially under close supervision, incumbents learn and perform routine tasks in both emergency and non-emergency situations. As experience is gained, assignments become more varied, complex, and difficult; close supervision and frequent review of work lessen as an incumbent demonstrates skill to perform the work independently. Positions at this level usually perform most of the duties required of the positions at the Public Safety Dispatcher II level but are not expected to function at the same skill level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise. Public Safety Dispatcher II - This is the fully qualified journey-level classification in the Public Safety Dispatcher series. Positions at this level are distinguished from the Public Safety Dispatcher I by the performance of the full range of duties as assigned, working independently, and exercising judgment and initiative. All activities must be performed within specified legal guidelines. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. This class is distinguished from the Senior Public Safety Dispatcher in that the latter provides technical and functional direction over lower-level staff. Positions in the Public Safety Dispatcher series are flexibly staffed; positions at the Public Safety Dispatcher II level are normally filled by advancement from the Public Safety Dispatcher I level; progression to the Public Safety Dispatcher II level is dependent on (i) management affirmation that the position is performing the full range of duties assigned to the classification; (ii) satisfactory work performance; (iii) the incumbent meeting the minimum qualifications for the classification including any licenses and certifications; and (iv) management approval for progression to the Public Safety Dispatcher II level. ESSENTIAL FUNCTIONS Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Positions at the Public Safety Dispatcher I level may perform some of these duties and responsibilities in a learning capacity. Receives police and emergency calls for service; assesses with the caller the nature of the call through a series of questions and formulates a call for service; determines the severity of the call; ascertains officer safety and public safety needs with the caller; takes action as prescribed through standard operating procedures and/or refers to supervisor or manager for direction. Dispatches public safety emergency units in accordance with established procedures and policies using a computerized dispatch system, including determining priority of emergency and contacting and sending appropriate response units. Maintains contact with field units, including accounting for location and status of units and maintaining records of field calls; sends back-up units, as necessary, ensuring the safety of field units. Dispatches and communicates with fire and rescue personnel on the radio, while taking numerous emergency and non-emergency calls during emergency and high priority events; relays information to appropriate dispatchers when additional resources are needed. Provides general information to the public; refers callers to appropriate agencies; calms angered or distraught callers; maintains professionalism in radio transmissions during hectic, tense and dangerous situations. Operates multiple computers, telephone lines, and radio console and telecommunication equipment simultaneously while performing dispatching activities; tests and inspects equipment as assigned; may troubleshoot equipment issues as required. Logs call data in a written or automated format; monitors calls after initial dispatch to provide additional coordination, support, or information. Enters, updates, and retrieves a variety of records from teletype database, including stolen vehicles and property, vehicle registration information, guns and property, and warranted or missing persons, restraining orders, and all out-of-state information including, but not limited to, driver's license, license plates and criminal history. Accesses federal, state, and local law enforcement information databases to obtain information regarding outstanding warrants, criminal history, records information, and vehicle data; relays such information to sworn staff. Serves as a liaison to the public and representatives of other agencies for the department; provides initial non-emergency contact with the public and representatives of other agencies for the requesting of police records or related services; determines the nature of the contact; provides factual information regarding services, policies, and procedures, which requires a knowledge of legal guidelines, departmental policies and procedures, and the use of tact and discretion, or directs the caller to the proper individual or agency. Maintains accurate departmental and law enforcement records and files; researches and compiles information from such files. Attends necessary training, shift briefing sessions, participates in drills, and test scenarios to prepare for unexpected emergencies. Observes and complies with all City and mandated safety rules, regulations, and protocols. Performs other duties as assigned. Minimum Qualifications EDUCATION AND EXPERIENCE Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Required: Public Safety Dispatcher I/II - High School Diploma or equivalent (GED). Public Safety Dispatcher I - One (1) year of general clerical experience involving public contact. Public Safety Dispatcher II - Two (2) years of experience performing public safety dispatch duties. Highly Desirable: Experience as a police, fire, or medical dispatcher. LICENSES AND CERTIFICATIONS Public Safety Dispatcher I: Must obtain the P.O.S.T. Basic Dispatcher certificate within one year. Must obtain CPR Certification within 6 months. Must obtain EMD Certification within one year. Possession of a valid CA Class C driver's license or other means that would allow for the ability to commute to meetings or trainings. Public Safety Dispatcher II: Possessionof P.O.S.T. Basic Dispatcher certificate. Must obtain CPR Certification within 6 months. Must obtain EMD Certification within one year. Possession of a valid CA Class C driver's license or other means that would allow for the ability to commute to meetings or trainings. NECESSARY SPECIAL REQUIREMENT A minimum typing ability of 40 words per minute. Knowledge, Skills and Abilities / Physical Demands and Environmental Conditions KNOWLEDGE OF Methods and techniques of eliciting critical information in emergency situations from callers who are under stressful conditions. Methods and techniques of determining appropriate response to emergencies and dispatching needed resources. Functions and operations provided by public safety organizations. Operational characteristics of computer-aided communications equipment, including multiple telephone lines and radio systems. Terminology and procedures used in public safety dispatching, such as penal codes, vehicle codes and radio codes. City and County geography, maps, streets, landmarks, and driving directions. Policies with respect to confidentiality and the release of sensitive information. Principles and practices of data collection and report preparation. Methods and techniques of pinging cell phones through service providers to identify emergency locations. Business arithmetic. Applicable federal, state, and local laws, codes, and procedures relevant to assigned area of responsibility. Record keeping principles and practices. City and mandated safety rules, regulations, and protocols. Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff. The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar. Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed. ABILITY TO Assess and prioritize emergency situations while remaining calm and using sound, independent judgment. Dispatch using appropriate grammar and police codes. Memorize codes, names, street locations, and other information. Read and interpret maps and other pertinent documentation. Interpret, apply, and explain policies, procedures, and regulations. Attend to multiple activities simultaneously. Obtain vital information from individuals in stressful or emergency situations. Compile and summarize information to prepare accurate, clear, and concise calls for service. Perform technical, detailed, and responsible work within the Emergency Services Communications Center. Compose correspondence independently or from brief instructions. Organize, maintain, and update office database and records systems. Make accurate arithmetic computations. Organize own work, set priorities, and meet critical deadlines. Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines. Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks. Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax. Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. PHYSICAL DEMANDS Must possess mobility to work in the Emergency Services Communications Center and use standard office and emergency services dispatch equipment, including multiple computers and a diverse range of communications devices; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, and over the telephone and radio. Performance of the work requires that positions frequently remain at a workstation for extended periods of time during their shift. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds. ENVIRONMENTAL CONDITIONS Employees work in an environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. Supplemental Information SCHEDULE Must be available to work a varying schedule including weekends, weekdays, evenings, and holidays (hours and days are adjusted as needed by the Department). TYPING CERTIFICATE REQUIREMENTS The certificate must be issued by an accredited school or agency within one year prior to application. Online tests not administered by a qualified agency will not be accepted. An accredited school or agency is one that will provide an official certificate with their agency's emblem or on agency letterhead. Certificates must include the following information: Name of applicant Number of "net" words per minute (WPM) typed Number of errors Date of certificate Signature of person administering test The following local agencies are able to issue typing certificates for a fee: AtWorkPersonnel Services Temecula 27720 Jefferson Ave., Ste. 130, Temecula, CA 92590 (951) 297-3591 www.atworksocal.com Express Employment Professionals 25135 Madison Ave., Ste. 104, Murrieta, CA 92562 (951) 239-4744 www.expresspros.com Manpower 40810 Country Center Dr., Ste. 140, Temecula, CA 92591 (951) 308-2686 www.manpowerriverside.com PrideStaff 25195 Madison Ave., Ste. 102, Murrieta, CA 92562 (951) 999-4230 www.pridestaff.com/southriversidecounty Select Staffing 39815 Alta Murrieta Dr., Ste. C7 & C8, Murrieta, CA 92563 (951) 693-0783 www.select.com APPLICATION PROCEDURE A City application form, P.O.S.T. Basic Dispatcher certificate (if applying for Public Safety Dispatcher II), and typing certificate must be submitted online. Applicants can apply online at www.MurrietaCA.gov . SELECTION PROCESS Candidates must clearly demonstrate through their application materials that they meet the employment standards outlined above. All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process. Examinations for the position may consist of any combination of appraisal interview, performance test and writing exercise to evaluate the applicant's skill, training, and experience for the position. Successful applicants will be placed on an eligibility list. The City may also merge lists. The selected candidate(s) must successfully complete pre-employment clearances which may include a physical, drug screen, psychological exam and extensive background investigation. COMMUNITY The City of Murrieta, located in southwest Riverside County, was incorporated under the general laws of the State of California on July 1, 1991, and currently supports a population of approximately 114,000 residents. While offering affordable housing and high quality schools, the City represents a blend of dynamic growth amid the traditional values of a historic rural community dating back to the 1890's. Every resident and employee of the City has the opportunity to be an integral part in shaping the Murrieta of today, and, more important, the Murrieta of tomorrow. Closing Date/Time: Continuous
City of McKinney, TX
McKinney, Texas, United States
Summary WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named "The #1 Best Place to Live in America." Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That's why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-generated values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization. SUMMARY OF POSITION Under general supervision, receive and process requests for police, fire and emergency medical services in high stress situations; answer non-emergency and emergency 9-1-1 phone lines; dispatch and deploy public safety personnel to calls for service; operate various telecommunications equipment. Ability to Work any assigned shift (days, evenings, nights), must be willing to work holidays, weekends and overtime, as needed for scheduling purposes. Perform other assigned duties as required. All qualified applicants will be notified of the testing details via e-mail and must have a current e-mail address. The computerized testing process evaluates typing, listening, reading and multitasking ability. Applicants are not eligible to test if they have tested or failed any portion of the hiring process within the previous 6 months or if you do not meet the requirements of the new Tattoo Policy. (See tattoo policy below) Personal history statements will be distributed following successful completion of the testing process. The hiring process for candidates that complete all portions of the pre-employment screenings may take 1-4 months. (See details of the process below) Essential Functions/Knowledge, Skills, & Abilities GENERAL EXPECTATIONS FOR ALL EMPLOYEES In order for us to continue to achieve our primary function of making McKinney a better place to live, work, and raise a family, we hold these expectations for all employees. Learn and demonstrate an understanding of how team, department, and City goals are interconnected. Contribute to a positive work culture. Ability to assess his/her work performance or the work performance of the team. Contribute to the development of others and/or the working unit or overall organization. Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities. Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same. ESSENTIAL DUTIES AND RESPONSIBILITIES Answer multi-line, 9-11 emergency and non-emergency calls and dispatches and deploys public safety personnel to calls for service. Simultaneously listen to and comprehend both telephone and radio traffic often under loud and stressful conditions. Operate multi-channel public safety radio system. Assist with and record requests for police or fire and emergency medical services from the public and departmental personnel via telephone and radio utilizing a computer-aided dispatch system. Communicate effectively, courteously, and clearly in English, verbally and in writing; includes speaking distinctly, responding promptly, and hearing in the normal range to protect the safety of officers and the public. Communicates with hearing/speech-impaired citizens by operating specialized teletype device(s). Assign appropriate Public Safety personnel to routine and/or emergency calls for service utilizing a computer-aided dispatch system. Provide pre-arrival medical instructions following department prescribed protocol with NAED compliance. Document all activity, locations and statuses in the computer aided dispatch system for public safety personnel, quickly disseminating any additional information. Comprehend and apply city ordinances, policies and procedures. Monitors National Weather Service. Operate City Emergency Warning System and notify key personnel and other agencies in emergency operation situations. Maintain strict confidentiality of all documents, radio and phone transmissions and other sensitive information handled through the communications department. Adheres to assigned work schedule as outlined in city and department attendance policies and procedures. Drives to other City locations for meetings, etc. as required. OTHER JOB FUNCTIONS: Perform other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to embrace and embody the City's core values of Respect, Integrity, Service, and Excellence (R.I.S.E.). Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided. Ability to produce desired work outcomes, including quality, quantity, and timeliness. Ability to plan and organize work, time, and resources, and if applicable, that of subordinates. Speak clearly and precisely. Analyze and evaluate emergency situations and carry out effective course of action following prescribed procedures. Work well under pressure. Exercise good judgment and make sound decisions in emergency situations. Operate computer terminals for specialized access with various automated data banks. Work in a confined area for 8+ hours and remain seated for long periods of time entering data into various computer systems on a constant basis. Simultaneously input, retrieve, and maintain information, reading from both computer screens and printouts, and operating multiple keyboards. Concentrate on assigned tasks through many distractions. Operate wide range of equipment, e.g. door monitors and locks, printers, voice recorder, intercoms, alarm panel, weather monitoring devices, television monitors, etc. Ability to consistently arrive at work on time. Ability to work holidays, weekends and nights as needed. Ability to be called in to work on short notice whenever emergent situations or weather require. Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect. Build professional relationships with internal staff and customers. Offer flexibility and adaptability, especially during times of stress and change. Communicate effectively both orally and in writing. Required Qualifications MINIMUM QUALIFICATIONS A high school diploma or GED, plus four years' experience in a high public contact that required decision making and problem solving under stressful conditions. Prior experience in a multi-task environment involving data entry, phones and/or radio communications. Four (4) years of any combination of Police, Fire, EMS, Military or other high-volume applicable dispatch environment. Qualified applicants will be required to pass a Communications compatibility and skills testing modules which evaluate data entry/keyboarding speed (minimum 40wpm), multi-tasking, memory recall, map reading, numerical prioritization, reading comprehension, spelling, and sentence clarity. Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements. CERTIFICATES, LICENSES, REGISTRATIONS Must obtain, Basic Telecommunicator and NCIC/TCIC or Full Access Operator plus Emergency Medical Dispatch (EMD) within one year from hire date. CONDITIONS OF EMPLOYMENT Must pass a drug screen and background check, driving record check, polygraph, psychological assessment, and medical screen to include hearing test. Must have Class C Texas Driver's License TCOLE Intermediate Telecommunicator Certification Be able to work various shifts including nights, holidays, and weekends. DISQUALIFIERS - Criminal Background A class B conviction within the last 10 years A family violence conviction An incomplete or falsified Personal History Statement An incomplete or falsified application Conviction of any offense above a class B misdemeanor Currently on probation or under indictment for any criminal offense Discharge from the military under less than honorable conditions including: Any other characterization of service indicating bad character Bad conduct Dishonorable Other than honorable condition DISQUALIFIERS - Drug Use Illegal use of any kind within three years prior to the date of the entrance exam. Any illegal use of PCP or LSD regardless of time. Any illegal use of a felony grade substance as defined in the Texas Penal Code or Health & Safety Code, within ten years prior to the date of the entrance exam. Extensive use of any illegal drug will be considered on a case-by-case basis. Factors considered are number of times, length of usage and lifestyle improvements. DISQUALIFIERS - Driving Record A driving record that for the last three years indicates the following: Three or more moving violations Two moving violations and one preventable accident Two preventable accidents A DWI / DUI or reckless driving conviction within the last ten years Not able to obtain a class "C" Texas driver's license DISQUALIFIERS - Tattoos and/or Body Art that display the following: racism; sexism or sexually suggestive or explicit; obscenity or profane; gang or drug related; undermining City or department values; political in nature. Note: Any tattoos visible while wearing a short sleeve uniform shirt are to be covered at all times while on-duty. This includes body art, intentional scarring, branding or body mutilation. Tattoos on the following body areas are prohibited: neck head face ears hands and fingers* arms (except that which is covered) Note: Tattoos on the fingers, such as a wedding band, may be acceptable after approval by the Police Chief. Also Prohibited: Gauges (large holes in the ears); Pierced, split or forked tongue; Any foreign objects inserted under the skin on hands, neck, face and head; and/or Dental ornamentation (gold, platinum, silver or other veneer caps for the purpose of ornamentation) Teeth, whether natural, capped or veneered shall not be ornamented with designs, jewels, initials, etc. APPLICANT PROCESSING Phase 1 - Application review for minimum requirements Phase 2 - Preliminary background screening, skills testing, and compatibility testing. Preliminary Background Screening Additional information to include full name, date of birth and government identification (ex: drivers license or identification card) will be required to test in secured areas of the Public Safety Building. Skills Testing The CritiCall Skills Test evaluates data entry/keyboarding speed, multi-tasking, memory recall, map reading, numerical prioritization, reading comprehension, spelling and sentence clarity. An overall score of 80% or above is required to proceed in the hiring process. If you do not pass this portion of testing, there will be no further processing, you may re-test after a six-month waiting period. Compatibility Testing Select Inc., Compatibility Testing evaluates a candidate's suitability for the position of Communications Specialist. Compatibility tests will be scored at a later date in conjunction with the background investigation. After successful completion of the Skills testing, and completion of the compatibility testing you will be given a Personal History Statement packet to complete and return within ten days. Phase 3 - Background and Interview Process After a background investigator reviews your personal history, you will go through the following steps below. The order is determined by needs and schedules. You will only move to the next step if you pass the previous step. This portion of the process can require 2-8 weeks for completion. Preliminary PHS review and interview Thorough background investigation 2-hour Observation in Communications Oral Review Board Interview with the Communications Manager Conditional Job Offer Polygraph examination Psychological examination Medical screening Final Job REQUIRED DOCUMENTS Once the application has been submitted, the Human Resources Department will contact all qualified applicants by email with details on the testing date, time and place. Make sure your application has a valid email address listed. Once you have passed phase 2 requirements, you will need to provide copies of the following documents with your Personal History Statement, if they apply to you. Please do not submit originals as they will not be returned. If any applicable documents are missing, your application may be rejected. Birth certificate or adoption papers College Transcripts* Copy of driver's license Credit report and bankruptcy papers if applicable Divorce decree High School diploma or GED High School transcripts* Marriage license Military DD214 Proof of motor vehicle insurance Social Security card *Contact each school attended and request a certified copy of your transcripts. Each must be in an envelope sealed by the school when submitted to the Department. Send them to: McKinney Police Department Attn: Personnel / Recruiting Unit 2200 Taylor Burk Dr. McKinney, TX 75071 You will be required to provide copies of the above documents at the time your Personal History Statement is due. Please do not use originals, as they will not be returned. SELECTION PROCESS Submitted applications will be reviewed with emphasis placed on an individual's qualifications and overall experience in the areas directly related to the job function. The applicants who possess the potential to meet our needs will be invited for an interview. The selected candidate will be subject to a background investigation and drug screening. Expected Duration- The current external job posting will remain on the McKinney Website for the duration indicated on the posting. Upon closing the process to fill the position will begin immediately and is expected to take approximately six weeks. Reapplication Process- All applicants who are not notified of a permanent disqualification may immediately re-apply for this position when posted by the City of McKinney. Physical Demands/Supplemental PHYSICAL DEMANDS Tasks involve exerting up to ten (10) pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. WORK ENVIRONMENT Work takes place in a relatively safe, secure, and stable environment with periods where errors can lead to significant physical consequences. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status. Closing Date/Time: Continuous
Sep 07, 2019
Full Time
Summary WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named "The #1 Best Place to Live in America." Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That's why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-generated values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization. SUMMARY OF POSITION Under general supervision, receive and process requests for police, fire and emergency medical services in high stress situations; answer non-emergency and emergency 9-1-1 phone lines; dispatch and deploy public safety personnel to calls for service; operate various telecommunications equipment. Ability to Work any assigned shift (days, evenings, nights), must be willing to work holidays, weekends and overtime, as needed for scheduling purposes. Perform other assigned duties as required. All qualified applicants will be notified of the testing details via e-mail and must have a current e-mail address. The computerized testing process evaluates typing, listening, reading and multitasking ability. Applicants are not eligible to test if they have tested or failed any portion of the hiring process within the previous 6 months or if you do not meet the requirements of the new Tattoo Policy. (See tattoo policy below) Personal history statements will be distributed following successful completion of the testing process. The hiring process for candidates that complete all portions of the pre-employment screenings may take 1-4 months. (See details of the process below) Essential Functions/Knowledge, Skills, & Abilities GENERAL EXPECTATIONS FOR ALL EMPLOYEES In order for us to continue to achieve our primary function of making McKinney a better place to live, work, and raise a family, we hold these expectations for all employees. Learn and demonstrate an understanding of how team, department, and City goals are interconnected. Contribute to a positive work culture. Ability to assess his/her work performance or the work performance of the team. Contribute to the development of others and/or the working unit or overall organization. Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities. Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same. ESSENTIAL DUTIES AND RESPONSIBILITIES Answer multi-line, 9-11 emergency and non-emergency calls and dispatches and deploys public safety personnel to calls for service. Simultaneously listen to and comprehend both telephone and radio traffic often under loud and stressful conditions. Operate multi-channel public safety radio system. Assist with and record requests for police or fire and emergency medical services from the public and departmental personnel via telephone and radio utilizing a computer-aided dispatch system. Communicate effectively, courteously, and clearly in English, verbally and in writing; includes speaking distinctly, responding promptly, and hearing in the normal range to protect the safety of officers and the public. Communicates with hearing/speech-impaired citizens by operating specialized teletype device(s). Assign appropriate Public Safety personnel to routine and/or emergency calls for service utilizing a computer-aided dispatch system. Provide pre-arrival medical instructions following department prescribed protocol with NAED compliance. Document all activity, locations and statuses in the computer aided dispatch system for public safety personnel, quickly disseminating any additional information. Comprehend and apply city ordinances, policies and procedures. Monitors National Weather Service. Operate City Emergency Warning System and notify key personnel and other agencies in emergency operation situations. Maintain strict confidentiality of all documents, radio and phone transmissions and other sensitive information handled through the communications department. Adheres to assigned work schedule as outlined in city and department attendance policies and procedures. Drives to other City locations for meetings, etc. as required. OTHER JOB FUNCTIONS: Perform other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to embrace and embody the City's core values of Respect, Integrity, Service, and Excellence (R.I.S.E.). Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided. Ability to produce desired work outcomes, including quality, quantity, and timeliness. Ability to plan and organize work, time, and resources, and if applicable, that of subordinates. Speak clearly and precisely. Analyze and evaluate emergency situations and carry out effective course of action following prescribed procedures. Work well under pressure. Exercise good judgment and make sound decisions in emergency situations. Operate computer terminals for specialized access with various automated data banks. Work in a confined area for 8+ hours and remain seated for long periods of time entering data into various computer systems on a constant basis. Simultaneously input, retrieve, and maintain information, reading from both computer screens and printouts, and operating multiple keyboards. Concentrate on assigned tasks through many distractions. Operate wide range of equipment, e.g. door monitors and locks, printers, voice recorder, intercoms, alarm panel, weather monitoring devices, television monitors, etc. Ability to consistently arrive at work on time. Ability to work holidays, weekends and nights as needed. Ability to be called in to work on short notice whenever emergent situations or weather require. Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect. Build professional relationships with internal staff and customers. Offer flexibility and adaptability, especially during times of stress and change. Communicate effectively both orally and in writing. Required Qualifications MINIMUM QUALIFICATIONS A high school diploma or GED, plus four years' experience in a high public contact that required decision making and problem solving under stressful conditions. Prior experience in a multi-task environment involving data entry, phones and/or radio communications. Four (4) years of any combination of Police, Fire, EMS, Military or other high-volume applicable dispatch environment. Qualified applicants will be required to pass a Communications compatibility and skills testing modules which evaluate data entry/keyboarding speed (minimum 40wpm), multi-tasking, memory recall, map reading, numerical prioritization, reading comprehension, spelling, and sentence clarity. Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements. CERTIFICATES, LICENSES, REGISTRATIONS Must obtain, Basic Telecommunicator and NCIC/TCIC or Full Access Operator plus Emergency Medical Dispatch (EMD) within one year from hire date. CONDITIONS OF EMPLOYMENT Must pass a drug screen and background check, driving record check, polygraph, psychological assessment, and medical screen to include hearing test. Must have Class C Texas Driver's License TCOLE Intermediate Telecommunicator Certification Be able to work various shifts including nights, holidays, and weekends. DISQUALIFIERS - Criminal Background A class B conviction within the last 10 years A family violence conviction An incomplete or falsified Personal History Statement An incomplete or falsified application Conviction of any offense above a class B misdemeanor Currently on probation or under indictment for any criminal offense Discharge from the military under less than honorable conditions including: Any other characterization of service indicating bad character Bad conduct Dishonorable Other than honorable condition DISQUALIFIERS - Drug Use Illegal use of any kind within three years prior to the date of the entrance exam. Any illegal use of PCP or LSD regardless of time. Any illegal use of a felony grade substance as defined in the Texas Penal Code or Health & Safety Code, within ten years prior to the date of the entrance exam. Extensive use of any illegal drug will be considered on a case-by-case basis. Factors considered are number of times, length of usage and lifestyle improvements. DISQUALIFIERS - Driving Record A driving record that for the last three years indicates the following: Three or more moving violations Two moving violations and one preventable accident Two preventable accidents A DWI / DUI or reckless driving conviction within the last ten years Not able to obtain a class "C" Texas driver's license DISQUALIFIERS - Tattoos and/or Body Art that display the following: racism; sexism or sexually suggestive or explicit; obscenity or profane; gang or drug related; undermining City or department values; political in nature. Note: Any tattoos visible while wearing a short sleeve uniform shirt are to be covered at all times while on-duty. This includes body art, intentional scarring, branding or body mutilation. Tattoos on the following body areas are prohibited: neck head face ears hands and fingers* arms (except that which is covered) Note: Tattoos on the fingers, such as a wedding band, may be acceptable after approval by the Police Chief. Also Prohibited: Gauges (large holes in the ears); Pierced, split or forked tongue; Any foreign objects inserted under the skin on hands, neck, face and head; and/or Dental ornamentation (gold, platinum, silver or other veneer caps for the purpose of ornamentation) Teeth, whether natural, capped or veneered shall not be ornamented with designs, jewels, initials, etc. APPLICANT PROCESSING Phase 1 - Application review for minimum requirements Phase 2 - Preliminary background screening, skills testing, and compatibility testing. Preliminary Background Screening Additional information to include full name, date of birth and government identification (ex: drivers license or identification card) will be required to test in secured areas of the Public Safety Building. Skills Testing The CritiCall Skills Test evaluates data entry/keyboarding speed, multi-tasking, memory recall, map reading, numerical prioritization, reading comprehension, spelling and sentence clarity. An overall score of 80% or above is required to proceed in the hiring process. If you do not pass this portion of testing, there will be no further processing, you may re-test after a six-month waiting period. Compatibility Testing Select Inc., Compatibility Testing evaluates a candidate's suitability for the position of Communications Specialist. Compatibility tests will be scored at a later date in conjunction with the background investigation. After successful completion of the Skills testing, and completion of the compatibility testing you will be given a Personal History Statement packet to complete and return within ten days. Phase 3 - Background and Interview Process After a background investigator reviews your personal history, you will go through the following steps below. The order is determined by needs and schedules. You will only move to the next step if you pass the previous step. This portion of the process can require 2-8 weeks for completion. Preliminary PHS review and interview Thorough background investigation 2-hour Observation in Communications Oral Review Board Interview with the Communications Manager Conditional Job Offer Polygraph examination Psychological examination Medical screening Final Job REQUIRED DOCUMENTS Once the application has been submitted, the Human Resources Department will contact all qualified applicants by email with details on the testing date, time and place. Make sure your application has a valid email address listed. Once you have passed phase 2 requirements, you will need to provide copies of the following documents with your Personal History Statement, if they apply to you. Please do not submit originals as they will not be returned. If any applicable documents are missing, your application may be rejected. Birth certificate or adoption papers College Transcripts* Copy of driver's license Credit report and bankruptcy papers if applicable Divorce decree High School diploma or GED High School transcripts* Marriage license Military DD214 Proof of motor vehicle insurance Social Security card *Contact each school attended and request a certified copy of your transcripts. Each must be in an envelope sealed by the school when submitted to the Department. Send them to: McKinney Police Department Attn: Personnel / Recruiting Unit 2200 Taylor Burk Dr. McKinney, TX 75071 You will be required to provide copies of the above documents at the time your Personal History Statement is due. Please do not use originals, as they will not be returned. SELECTION PROCESS Submitted applications will be reviewed with emphasis placed on an individual's qualifications and overall experience in the areas directly related to the job function. The applicants who possess the potential to meet our needs will be invited for an interview. The selected candidate will be subject to a background investigation and drug screening. Expected Duration- The current external job posting will remain on the McKinney Website for the duration indicated on the posting. Upon closing the process to fill the position will begin immediately and is expected to take approximately six weeks. Reapplication Process- All applicants who are not notified of a permanent disqualification may immediately re-apply for this position when posted by the City of McKinney. Physical Demands/Supplemental PHYSICAL DEMANDS Tasks involve exerting up to ten (10) pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. WORK ENVIRONMENT Work takes place in a relatively safe, secure, and stable environment with periods where errors can lead to significant physical consequences. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status. Closing Date/Time: Continuous
City of McKinney, TX
McKinney, Texas, United States
Summary WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named "The #1 Best Place to Live in America." Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That's why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-inspired values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization. SUMMARY OF POSITION Under general supervision, receive and process requests for police, fire and emergency medical services in high stress situations; answer non-emergency and emergency 9-1-1 phone lines; dispatch and deploy public safety personnel to calls for service; operate various telecommunications equipment. Ability to Work any assigned shift (days, evenings, nights), must be willing to work holidays, weekends and overtime, as needed for scheduling purposes. Perform other assigned duties as required. All qualified applicants will be notified of the testing details via e-mail and must have a current e-mail address. The computerized testing process evaluates typing, listening, reading and multitasking ability. Applicants are not eligible to test if they have tested or failed any portion of the hiring process within the previous 6 months or if you do not meet the requirements of the new Tattoo Policy. (See tattoo policy below) Personal history statements will be distributed following successful completion of the testing process. The hiring process for candidates that complete all portions of the pre-employment screenings may take 1-4 months. (See details of the process below) Essential Functions/Knowledge, Skills, & Abilities GENERAL EXPECTATIONS FOR ALL EMPLOYEES In order for us to continue to achieve our primary function of making McKinney a better place to live, work, and raise a family, we hold these expectations for all employees. Learn and demonstrate an understanding of how team, department, and City goals are interconnected. Contribute to a positive work culture. Ability to assess his/her work performance or the work performance of the team. Contribute to the development of others and/or the working unit or overall organization. Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities. Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same. ESSENTIAL DUTIES AND RESPONSIBILITIES Answers multi-line, 9-11 emergency and non-emergency calls and dispatches and deploys public safety personnel to calls for service. Simultaneously listens to and comprehends both telephone and radio traffic often under loud and stressful conditions. Operates multi-channel public safety radio system. Assists with and record requests for police or fire and emergency medical services from the public and departmental personnel via telephone and radio utilizing a computer-aided dispatch system. Communicates effectively, courteously, and clearly in English, verbally and in writing; includes speaking distinctly, responding promptly, and hearing in the normal range to protect the safety of officers and the public. Communicates with hearing/speech-impaired citizens by operating specialized teletype device(s). Assigns appropriate Public Safety personnel to routine and/or emergency calls for service utilizing a computer-aided dispatch system. Provides pre-arrival medical instructions following department prescribed protocol with NAED compliance. Documents all activity, locations and statuses in the computer aided dispatch system for public safety personnel, quickly disseminating any additional information. Comprehends and applies city ordinances, policies and procedures. Monitors National Weather Service. Operates City Emergency Warning System and notifies key personnel and other agencies in emergency operation situations. Maintains strict confidentiality of all documents, radio and phone transmissions and other sensitive information handled through the communications department. Adheres to assigned work schedule as outlined in city and department attendance policies and procedures. OTHER JOB FUNCTIONS: Perform other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to embrace and embody the City's core values of Respect, Integrity, Service, and Excellence (R.I.S.E.). Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided. Ability to produce desired work outcomes, including quality, quantity, and timeliness. Ability to plan and organize work, time, and resources, and if applicable, that of subordinates. Ability to speak clearly and precisely. Analyze and evaluate emergency situations and carry out effective course of action following prescribed procedures. Requires the ability to make rational decisions through sound logic and deductive processes. Work well under pressure. Exercise good judgment and make sound decisions in emergency situations. Operate computer terminals for specialized access with various automated data banks. Work in a confined area for 8+ hours and remain seated for long periods of time entering data into various computer systems on a constant basis. Simultaneously input, retrieve, and maintain information, reading from both computer screens and printouts, and operating multiple keyboards. Concentrate on assigned tasks through many distractions. Operate wide range of equipment, e.g. door monitors and locks, printers, voice recorder, intercoms, alarm panel, weather monitoring devices, television monitors, etc. Ability to consistently arrive at work on time. Ability to work holidays, weekends and nights as needed. Ability to be called in to work on short notice whenever emergent situations or weather require. Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect. Build professional relationships with internal staff and customers. Offer flexibility and adaptability, especially during times of stress and change. Communicate effectively both orally and in writing. Required Qualifications MINIMUM QUALIFICATIONS High School diploma or GED and at least one (1) year experience in a high public contact that required decision making and problem solving under stressful conditions. Experience in a multi-task environment involving data entry, phones and/or radio communications. Working knowledge of Windows computer system. Qualified applicants will be required to pass a Communications compatibility and skills testing modules which evaluate data entry/keyboarding speed (minimum 40wpm), multi-tasking, memory recall, map reading, numerical prioritization, reading comprehension, spelling, and sentence clarity. Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements. CONDITIONS OF EMPLOYMENT Must pass a drug screen and background check, driving record check, polygraph, psychological assessment, and medical screen to include hearing test. Must have Class C Texas Driver's License Must be able to work various shifts including nights, holidays, and weekends. DISQUALIFIERS - Criminal Background A class B conviction within the last 10 years A family violence conviction An incomplete or falsified Personal History Statement An incomplete or falsified application Conviction of any offense above a class B misdemeanor Currently on probation or under indictment for any criminal offense Discharge from the military under less than honorable conditions including: Any other characterization of service indicating bad character Bad conduct Dishonorable Other than honorable condition DISQUALIFIERS - Drug Use Illegal use of any kind within three years prior to the date of the entrance exam. Any illegal use of PCP or LSD regardless of time. Any illegal use of a felony grade substance as defined in the Texas Penal Code or Health & Safety Code, within ten years prior to the date of the entrance exam. Extensive use of any illegal drug will be considered on a case-by-case basis. Factors considered are number of times, length of usage and lifestyle improvements. DISQUALIFIERS - Driving Record A driving record that for the last three years indicates the following: Three or more moving violations Two moving violations and one preventable accident Two preventable accidents A DWI / DUI or reckless driving conviction within the last ten years Not able to obtain a class "C" Texas driver's license DISQUALIFIERS - Tattoos and/or Body Art that display the following: racism; sexism or sexually suggestive or explicit; obscenity or profane; gang or drug related; undermining City or department values; political in nature. Note: Any tattoos visible while wearing a short sleeve uniform shirt are to be covered at all times while on-duty. This includes body art, intentional scarring, branding or body mutilation. Tattoos on the following body areas are prohibited: neck head face ears hands and fingers* arms (except that which is covered) Note: Tattoos on the fingers, such as a wedding band, may be acceptable after approval by the Police Chief. Also Prohibited: Gauges (large holes in the ears); Pierced, split or forked tongue; Any foreign objects inserted under the skin on hands, neck, face and head; and/or Dental ornamentation (gold, platinum, silver or other veneer caps for the purpose of ornamentation) Teeth, whether natural, capped or veneered shall not be ornamented with designs, jewels, initials, etc. APPLICANT PROCESSING Phase 1 - Application review for minimum requirements Phase 2 - Preliminary background screening, skills testing, and compatibility testing. Preliminary Background Screening Additional information to include full name, date of birth and government identification (ex: drivers license or identification card) will be required to test in secured areas of the Public Safety Building. Skills Testing The CritiCall Skills Test evaluates data entry/keyboarding speed, multi-tasking, memory recall, map reading, numerical prioritization, reading comprehension, spelling and sentence clarity. An overall score of 80% or above is required to proceed in the hiring process. If you do not pass this portion of testing, there will be no further processing, you may re-test after a six-month waiting period. Compatibility Testing Select Inc., Compatibility Testing evaluates a candidate's suitability for the position of Communications Specialist. Compatibility tests will be scored at a later date in conjunction with the background investigation. After successful completion of the Skills testing, and completion of the compatibility testing you will be given a Personal History Statement packet to complete and return within ten days. Phase 3 - Background and Interview Process After a background investigator reviews your personal history, you will go through the following steps below. The order is determined by needs and schedules. You will only move to the next step if you pass the previous step. This portion of the process can require 2-8 weeks for completion. Preliminary PHS review and interview Thorough background investigation 2-hour Observation in Communications Oral Review Board Interview with the Communications Manager Conditional Job Offer Polygraph examination Psychological examination Medical screening Final Job REQUIRED DOCUMENTS Once the application has been submitted, the Human Resources Department will contact all qualified applicants by email with details on the testing date, time and place. Make sure your application has a valid email address listed. Once you have passed phase 2 requirements, you will need to provide copies of the following documents with your Personal History Statement, if they apply to you. Please do not submit originals as they will not be returned. If any applicable documents are missing, your application may be rejected. Birth certificate or adoption papers College Transcripts* Copy of driver's license Credit report and bankruptcy papers if applicable Divorce decree High School diploma or GED High School transcripts* Marriage license Military DD214 Proof of motor vehicle insurance Social Security card *Contact each school attended and request a certified copy of your transcripts. Each must be in an envelope sealed by the school when submitted to the Department. Send them to: McKinney Police Department Attn: Personnel / Recruiting Unit 2200 Taylor Burk Dr. McKinney, TX 75071 You will be required to provide copies of the above documents at the time your Personal History Statement is due. Please do not use originals, as they will not be returned. SELECTION PROCESS Submitted applications will be reviewed with emphasis placed on an individual's qualifications and overall experience in the areas directly related to the job function. The applicants who possess the potential to meet our needs will be invited for an interview. The selected candidate will be subject to a background investigation and drug screening. Expected Duration- The current external job posting will remain on the McKinney Website for the duration indicated on the posting. Upon closing the process to fill the position will begin immediately and is expected to take approximately six weeks. Reapplication Process- All applicants who are not notified of a permanent disqualification may immediately re-apply for this position when posted by the City of McKinney. PHYSICAL DEMANDS Exert physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or workstation. Physical Demands/Supplemental WORK ENVIRONMENT Work takes place in a relatively safe, secure, and stable environment but is exposed to emergency situations on a consistent basis, with periods where errors can lead to significant physical consequences. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status. Closing Date/Time: Continuous
Sep 07, 2019
Full Time
Summary WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named "The #1 Best Place to Live in America." Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That's why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-inspired values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization. SUMMARY OF POSITION Under general supervision, receive and process requests for police, fire and emergency medical services in high stress situations; answer non-emergency and emergency 9-1-1 phone lines; dispatch and deploy public safety personnel to calls for service; operate various telecommunications equipment. Ability to Work any assigned shift (days, evenings, nights), must be willing to work holidays, weekends and overtime, as needed for scheduling purposes. Perform other assigned duties as required. All qualified applicants will be notified of the testing details via e-mail and must have a current e-mail address. The computerized testing process evaluates typing, listening, reading and multitasking ability. Applicants are not eligible to test if they have tested or failed any portion of the hiring process within the previous 6 months or if you do not meet the requirements of the new Tattoo Policy. (See tattoo policy below) Personal history statements will be distributed following successful completion of the testing process. The hiring process for candidates that complete all portions of the pre-employment screenings may take 1-4 months. (See details of the process below) Essential Functions/Knowledge, Skills, & Abilities GENERAL EXPECTATIONS FOR ALL EMPLOYEES In order for us to continue to achieve our primary function of making McKinney a better place to live, work, and raise a family, we hold these expectations for all employees. Learn and demonstrate an understanding of how team, department, and City goals are interconnected. Contribute to a positive work culture. Ability to assess his/her work performance or the work performance of the team. Contribute to the development of others and/or the working unit or overall organization. Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities. Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same. ESSENTIAL DUTIES AND RESPONSIBILITIES Answers multi-line, 9-11 emergency and non-emergency calls and dispatches and deploys public safety personnel to calls for service. Simultaneously listens to and comprehends both telephone and radio traffic often under loud and stressful conditions. Operates multi-channel public safety radio system. Assists with and record requests for police or fire and emergency medical services from the public and departmental personnel via telephone and radio utilizing a computer-aided dispatch system. Communicates effectively, courteously, and clearly in English, verbally and in writing; includes speaking distinctly, responding promptly, and hearing in the normal range to protect the safety of officers and the public. Communicates with hearing/speech-impaired citizens by operating specialized teletype device(s). Assigns appropriate Public Safety personnel to routine and/or emergency calls for service utilizing a computer-aided dispatch system. Provides pre-arrival medical instructions following department prescribed protocol with NAED compliance. Documents all activity, locations and statuses in the computer aided dispatch system for public safety personnel, quickly disseminating any additional information. Comprehends and applies city ordinances, policies and procedures. Monitors National Weather Service. Operates City Emergency Warning System and notifies key personnel and other agencies in emergency operation situations. Maintains strict confidentiality of all documents, radio and phone transmissions and other sensitive information handled through the communications department. Adheres to assigned work schedule as outlined in city and department attendance policies and procedures. OTHER JOB FUNCTIONS: Perform other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to embrace and embody the City's core values of Respect, Integrity, Service, and Excellence (R.I.S.E.). Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided. Ability to produce desired work outcomes, including quality, quantity, and timeliness. Ability to plan and organize work, time, and resources, and if applicable, that of subordinates. Ability to speak clearly and precisely. Analyze and evaluate emergency situations and carry out effective course of action following prescribed procedures. Requires the ability to make rational decisions through sound logic and deductive processes. Work well under pressure. Exercise good judgment and make sound decisions in emergency situations. Operate computer terminals for specialized access with various automated data banks. Work in a confined area for 8+ hours and remain seated for long periods of time entering data into various computer systems on a constant basis. Simultaneously input, retrieve, and maintain information, reading from both computer screens and printouts, and operating multiple keyboards. Concentrate on assigned tasks through many distractions. Operate wide range of equipment, e.g. door monitors and locks, printers, voice recorder, intercoms, alarm panel, weather monitoring devices, television monitors, etc. Ability to consistently arrive at work on time. Ability to work holidays, weekends and nights as needed. Ability to be called in to work on short notice whenever emergent situations or weather require. Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect. Build professional relationships with internal staff and customers. Offer flexibility and adaptability, especially during times of stress and change. Communicate effectively both orally and in writing. Required Qualifications MINIMUM QUALIFICATIONS High School diploma or GED and at least one (1) year experience in a high public contact that required decision making and problem solving under stressful conditions. Experience in a multi-task environment involving data entry, phones and/or radio communications. Working knowledge of Windows computer system. Qualified applicants will be required to pass a Communications compatibility and skills testing modules which evaluate data entry/keyboarding speed (minimum 40wpm), multi-tasking, memory recall, map reading, numerical prioritization, reading comprehension, spelling, and sentence clarity. Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements. CONDITIONS OF EMPLOYMENT Must pass a drug screen and background check, driving record check, polygraph, psychological assessment, and medical screen to include hearing test. Must have Class C Texas Driver's License Must be able to work various shifts including nights, holidays, and weekends. DISQUALIFIERS - Criminal Background A class B conviction within the last 10 years A family violence conviction An incomplete or falsified Personal History Statement An incomplete or falsified application Conviction of any offense above a class B misdemeanor Currently on probation or under indictment for any criminal offense Discharge from the military under less than honorable conditions including: Any other characterization of service indicating bad character Bad conduct Dishonorable Other than honorable condition DISQUALIFIERS - Drug Use Illegal use of any kind within three years prior to the date of the entrance exam. Any illegal use of PCP or LSD regardless of time. Any illegal use of a felony grade substance as defined in the Texas Penal Code or Health & Safety Code, within ten years prior to the date of the entrance exam. Extensive use of any illegal drug will be considered on a case-by-case basis. Factors considered are number of times, length of usage and lifestyle improvements. DISQUALIFIERS - Driving Record A driving record that for the last three years indicates the following: Three or more moving violations Two moving violations and one preventable accident Two preventable accidents A DWI / DUI or reckless driving conviction within the last ten years Not able to obtain a class "C" Texas driver's license DISQUALIFIERS - Tattoos and/or Body Art that display the following: racism; sexism or sexually suggestive or explicit; obscenity or profane; gang or drug related; undermining City or department values; political in nature. Note: Any tattoos visible while wearing a short sleeve uniform shirt are to be covered at all times while on-duty. This includes body art, intentional scarring, branding or body mutilation. Tattoos on the following body areas are prohibited: neck head face ears hands and fingers* arms (except that which is covered) Note: Tattoos on the fingers, such as a wedding band, may be acceptable after approval by the Police Chief. Also Prohibited: Gauges (large holes in the ears); Pierced, split or forked tongue; Any foreign objects inserted under the skin on hands, neck, face and head; and/or Dental ornamentation (gold, platinum, silver or other veneer caps for the purpose of ornamentation) Teeth, whether natural, capped or veneered shall not be ornamented with designs, jewels, initials, etc. APPLICANT PROCESSING Phase 1 - Application review for minimum requirements Phase 2 - Preliminary background screening, skills testing, and compatibility testing. Preliminary Background Screening Additional information to include full name, date of birth and government identification (ex: drivers license or identification card) will be required to test in secured areas of the Public Safety Building. Skills Testing The CritiCall Skills Test evaluates data entry/keyboarding speed, multi-tasking, memory recall, map reading, numerical prioritization, reading comprehension, spelling and sentence clarity. An overall score of 80% or above is required to proceed in the hiring process. If you do not pass this portion of testing, there will be no further processing, you may re-test after a six-month waiting period. Compatibility Testing Select Inc., Compatibility Testing evaluates a candidate's suitability for the position of Communications Specialist. Compatibility tests will be scored at a later date in conjunction with the background investigation. After successful completion of the Skills testing, and completion of the compatibility testing you will be given a Personal History Statement packet to complete and return within ten days. Phase 3 - Background and Interview Process After a background investigator reviews your personal history, you will go through the following steps below. The order is determined by needs and schedules. You will only move to the next step if you pass the previous step. This portion of the process can require 2-8 weeks for completion. Preliminary PHS review and interview Thorough background investigation 2-hour Observation in Communications Oral Review Board Interview with the Communications Manager Conditional Job Offer Polygraph examination Psychological examination Medical screening Final Job REQUIRED DOCUMENTS Once the application has been submitted, the Human Resources Department will contact all qualified applicants by email with details on the testing date, time and place. Make sure your application has a valid email address listed. Once you have passed phase 2 requirements, you will need to provide copies of the following documents with your Personal History Statement, if they apply to you. Please do not submit originals as they will not be returned. If any applicable documents are missing, your application may be rejected. Birth certificate or adoption papers College Transcripts* Copy of driver's license Credit report and bankruptcy papers if applicable Divorce decree High School diploma or GED High School transcripts* Marriage license Military DD214 Proof of motor vehicle insurance Social Security card *Contact each school attended and request a certified copy of your transcripts. Each must be in an envelope sealed by the school when submitted to the Department. Send them to: McKinney Police Department Attn: Personnel / Recruiting Unit 2200 Taylor Burk Dr. McKinney, TX 75071 You will be required to provide copies of the above documents at the time your Personal History Statement is due. Please do not use originals, as they will not be returned. SELECTION PROCESS Submitted applications will be reviewed with emphasis placed on an individual's qualifications and overall experience in the areas directly related to the job function. The applicants who possess the potential to meet our needs will be invited for an interview. The selected candidate will be subject to a background investigation and drug screening. Expected Duration- The current external job posting will remain on the McKinney Website for the duration indicated on the posting. Upon closing the process to fill the position will begin immediately and is expected to take approximately six weeks. Reapplication Process- All applicants who are not notified of a permanent disqualification may immediately re-apply for this position when posted by the City of McKinney. PHYSICAL DEMANDS Exert physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or workstation. Physical Demands/Supplemental WORK ENVIRONMENT Work takes place in a relatively safe, secure, and stable environment but is exposed to emergency situations on a consistent basis, with periods where errors can lead to significant physical consequences. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status. Closing Date/Time: Continuous
LOS ANGELES COUNTY
Los Angeles, California, United States
FIRST DAY OF FILING February 2, 2018 at 8:00 a.m. (PST) THE FILING PERIOD MAY BE SUSPENDED AT ANY TIME WITHOUT PRIOR NOTICE. THIS EXAMINATION MAY REOPEN AS THE NEEDS OF THE SERVICE REQUIRE. EXAM NUMBER J2451E TYPE OF RECRUITMENT DEPARTMENTAL PROMOTIONAL JOB OPPORTUNITY RESTRICTED TO PERMANENT EMPLOYEES OF THE LOS ANGELES COUNTY SHERIFF'S DEPARTMENT WHO HAVE SUCCESSFULLY COMPLETED THEIR INITIAL PROBATIONARY PERIOD WITH LOS ANGELES COUNTY AND MEET THE QUALIFYING REQUIREMENTS. NO OUT-OF-CLASS EXPERIENCE OR VERIFICATION OF EXPERIENCE LETTERS WILL BE ACCEPTED. Current employees in the unclassified service who meet the following criteria also qualify to participate in this exam: Unclassified employees who have attained permanent County status on a classified position by successful completion of the initial probationary period, with no break in service since leaving the classified service. OR Full-time employees in the unclassified service with at least six months of full-time experience in the unclassified service by the last day of filing. WITHHOLD INFORMATION Permanent employees who have completed their initial probationary period and hold a qualifying payroll title may file for this examination if they are within six months of meeting the experience requirements by the last day of filing. However, the names of such employees will be WITHHELD from the certification list until the required experience is fully met. DEFINITION Receives requests for assistance and coordinates the dispatching of law enforcement, fire fighting, or rescue units via the operation of the Computer Assisted Dispatch (CAD) system. CLASSIFICATION STANDARDS: Positions allocable to this class receive technical and administrative supervision from a Supervising Public Response Dispatcher and are responsible for the operation of communications equipment in dispatching the proper unit to the scene of an emergency. Incumbents are distinguished from Public Response Dispatcher I by their responsibility for acting as lead dispatcher, providing one-on-one training to new dispatchers, and executing a high degree of discretion, initiative, and independent judgment as to a course of action in accordance with established policies, procedures, and guidelines. In addition to the knowledge and skills required to operate communications equipment, incumbents are required to exercise a thorough knowledge of the department's response procedures and exercise sound judgment in initiating and coordinating responses to 911 calls and other emergency situations that may affect the lives and safety of the public, law enforcement, and other emergency personnel. Essential Job Functions Transmits and receives coded and conventional messages, including 911 calls, to and from Sheriff or Fire stations and administrative, investigative, and patrol units via voice, digital, and video, communication links. Receives and responds to requests for emergency services from the public via 911, electronically relayed from the Public Safety Answering Point (PSAP) centers or standard telephone system, and from other safety agencies. Uses the CAD system to determine the identity and availability of the nearest and appropriate law enforcement, fire, or rescue unit. Upon request of field units, selects and interrogates nationwide criminal justice data banks using a keyboard and video screen to obtain information on warrants, driver history, missing persons, vehicles, firearms, and miscellaneous property. Monitors, by radio, all emergency responses in progress and dispatches additional personnel and/or equipment as requested. Monitors automatic selection of transmitter and receiver sites and overrides as necessary. Operates keyboard-controlled telephone equipment that enables dispatchers to maintain cold line communications with public safety agencies, private safety agencies, and non-emergent agencies. Operates an encoder, which activates the Countywide paging system. Operates communications equipment in a mobile command post during emergency operations such as natural disasters or civil disorders, as required. Assists other police or fire departments by operating communications equipment during emergencies or at special functions, as required. Trains dispatcher personnel, as well as dispatchers from other agencies, in the operation of the communications console, as required. Requirements MINIMUM REQUIREMENTS One year of experience as a Communication Operator I, Sheriff, Fire Dispatcher I , or Public Response Dispatcher I in the service of the County of Los Angeles * . TYPEWRITING SKILL Ability to type at the rate of30 net words per minute. LICENSE A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS Physical ClassII -Light: Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved. SPECIAL REQUIREMENTS INFORMATION * To qualify, applicants must have held status as a Communication Operator I, Sheriff, Fire Dispatcher I, or Public Response Dispatcher I as evidenced by holding such payroll title. NO OUT-OF-CLASS EXPERIENCE WILL BE ACCEPTED. ** In order to receive credit for the required degree, you MUST include a legible copy of the official degree, official transcripts, or official letter from the accredited institution which shows the area of specialization with your online application at the time of filing or within 15 calendar days from the date of filing the application. DESIRABLE QUALIFICATIONS Credit will be given to applicants who possess DESIRABLE qualifications and indicate so on their employment application at the time of filing. An Associate's degree or a Bachelor's degree from an accreditedcollege or university.** Additional Information EXAMINATION CONTENT This examination will consist of two (2) parts: Part I An evaluation of training and experience based on application information and desirable qualifications weighted 60%. Part II An Appraisal of Promotabilityweighted 40%. The Appraisal of Promotabilitywill evaluate work knowledge and skills, customer service, computer skills and attention to detail, dependability, and oral communication skills. CANDIDATES MUST ACHIEVE A PASSING SCORE OF 70% OR HIGHER ON EACH WEIGHTED PART OF THE EXAMINATION IN ORDER TO BE PLACED ON THE ELIGIBLE REGISTER. Notice of Non-Acceptance and Final Result letter will be mailed via USPS. Test scores cannot be given over the phone. ELIGIBILITY INFORMATION The names of candidates receiving a passing grade in the examination will be placed on the eligible register in the order of their score group for a period of six (6) months from the date of promulgation. Applications will processed on an as-received basis and promulgated to the eligible register accordingly. Nopersons may compete for this examination more than onceevery six (6) months. VACANCY INFORMATION The eligible register resultingfor this examination will be used to fill vacancies within the Los Angeles County Sheriff's Department, Communications and Fleet ManagementBureau. AVAILABLE SHIFT Any Shift APPOINTEES MUST BE WILLING TO WORK ANY SHIFT, INCLUDING EVENINGS, NIGHTS WEEKENDS, AND HOLIDAYS. APPLICATION AND FILING INFORMATION APPLICATIONS MUST BE FILED ONLINE ONLY. APPLICATIONS SUBMITTED BY U.S. MAIL, FAX, OR IN PERSON WILL NOT BE ACCEPTED. All applicants are required to submit a Standard County of Los Angeles Employment application and supplemental questionnaire ONLINE only. Resumes cannot be accepted in lieu of applications, although resumes and supporting documents may be uploaded as attachments to the online application. Fill out your application completely. Provide any relevant education, training, and experience in the spaces provided so we may evaluate your qualifications for the job. All information is subject to verification and applications may be rejected at any time during the selection process. The acceptance of your application depends on whether you have clearly shown that you meet the SELECTIONREQUIREMENTS and you have completely filled out your application. Apply online by clicking on the green "Apply" button at the top right of this posting. You can also track the status of your application using this website. Your application and supplemental questionnaire must be submitted electronically by 5:00 p.m., PST, on the last day of filing. IMPORTANT NOTES: • Please note that ALL information included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. • FALSIFICATION of any information may result in DISQUALIFICATION or RESCISSION OF APPOINTMENT. • Utilizing VERBIAGE from Class Specification and Minimum Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED . NOTE: Candidates who apply online must upload any required documents as attachments during application submission. If you are unable to attach required documents, you may fax the documents to (323) 415-2580 at the time of filing or within 15 calendar days from the date of filing the application. Please include your Name, the Exam Number, and the Exam Title on the faxed documents. SOCIAL SECURITY NUMBER : Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT LIBRARIES : For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID AND PASSWORD : All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. California Relay Services Phone: (800) 735-2922 ADA Coordinator Phone: (213) 229-1621 Teletype Phone: (213) 626-0251 Department Contact Name: Professional Examinations Unit Department Contact Phone: (323) 526-5611 Department Contact Email: sheriffexamsunit@lasd.org Closing Date/Time:
Sep 07, 2019
Full Time
FIRST DAY OF FILING February 2, 2018 at 8:00 a.m. (PST) THE FILING PERIOD MAY BE SUSPENDED AT ANY TIME WITHOUT PRIOR NOTICE. THIS EXAMINATION MAY REOPEN AS THE NEEDS OF THE SERVICE REQUIRE. EXAM NUMBER J2451E TYPE OF RECRUITMENT DEPARTMENTAL PROMOTIONAL JOB OPPORTUNITY RESTRICTED TO PERMANENT EMPLOYEES OF THE LOS ANGELES COUNTY SHERIFF'S DEPARTMENT WHO HAVE SUCCESSFULLY COMPLETED THEIR INITIAL PROBATIONARY PERIOD WITH LOS ANGELES COUNTY AND MEET THE QUALIFYING REQUIREMENTS. NO OUT-OF-CLASS EXPERIENCE OR VERIFICATION OF EXPERIENCE LETTERS WILL BE ACCEPTED. Current employees in the unclassified service who meet the following criteria also qualify to participate in this exam: Unclassified employees who have attained permanent County status on a classified position by successful completion of the initial probationary period, with no break in service since leaving the classified service. OR Full-time employees in the unclassified service with at least six months of full-time experience in the unclassified service by the last day of filing. WITHHOLD INFORMATION Permanent employees who have completed their initial probationary period and hold a qualifying payroll title may file for this examination if they are within six months of meeting the experience requirements by the last day of filing. However, the names of such employees will be WITHHELD from the certification list until the required experience is fully met. DEFINITION Receives requests for assistance and coordinates the dispatching of law enforcement, fire fighting, or rescue units via the operation of the Computer Assisted Dispatch (CAD) system. CLASSIFICATION STANDARDS: Positions allocable to this class receive technical and administrative supervision from a Supervising Public Response Dispatcher and are responsible for the operation of communications equipment in dispatching the proper unit to the scene of an emergency. Incumbents are distinguished from Public Response Dispatcher I by their responsibility for acting as lead dispatcher, providing one-on-one training to new dispatchers, and executing a high degree of discretion, initiative, and independent judgment as to a course of action in accordance with established policies, procedures, and guidelines. In addition to the knowledge and skills required to operate communications equipment, incumbents are required to exercise a thorough knowledge of the department's response procedures and exercise sound judgment in initiating and coordinating responses to 911 calls and other emergency situations that may affect the lives and safety of the public, law enforcement, and other emergency personnel. Essential Job Functions Transmits and receives coded and conventional messages, including 911 calls, to and from Sheriff or Fire stations and administrative, investigative, and patrol units via voice, digital, and video, communication links. Receives and responds to requests for emergency services from the public via 911, electronically relayed from the Public Safety Answering Point (PSAP) centers or standard telephone system, and from other safety agencies. Uses the CAD system to determine the identity and availability of the nearest and appropriate law enforcement, fire, or rescue unit. Upon request of field units, selects and interrogates nationwide criminal justice data banks using a keyboard and video screen to obtain information on warrants, driver history, missing persons, vehicles, firearms, and miscellaneous property. Monitors, by radio, all emergency responses in progress and dispatches additional personnel and/or equipment as requested. Monitors automatic selection of transmitter and receiver sites and overrides as necessary. Operates keyboard-controlled telephone equipment that enables dispatchers to maintain cold line communications with public safety agencies, private safety agencies, and non-emergent agencies. Operates an encoder, which activates the Countywide paging system. Operates communications equipment in a mobile command post during emergency operations such as natural disasters or civil disorders, as required. Assists other police or fire departments by operating communications equipment during emergencies or at special functions, as required. Trains dispatcher personnel, as well as dispatchers from other agencies, in the operation of the communications console, as required. Requirements MINIMUM REQUIREMENTS One year of experience as a Communication Operator I, Sheriff, Fire Dispatcher I , or Public Response Dispatcher I in the service of the County of Los Angeles * . TYPEWRITING SKILL Ability to type at the rate of30 net words per minute. LICENSE A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS Physical ClassII -Light: Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved. SPECIAL REQUIREMENTS INFORMATION * To qualify, applicants must have held status as a Communication Operator I, Sheriff, Fire Dispatcher I, or Public Response Dispatcher I as evidenced by holding such payroll title. NO OUT-OF-CLASS EXPERIENCE WILL BE ACCEPTED. ** In order to receive credit for the required degree, you MUST include a legible copy of the official degree, official transcripts, or official letter from the accredited institution which shows the area of specialization with your online application at the time of filing or within 15 calendar days from the date of filing the application. DESIRABLE QUALIFICATIONS Credit will be given to applicants who possess DESIRABLE qualifications and indicate so on their employment application at the time of filing. An Associate's degree or a Bachelor's degree from an accreditedcollege or university.** Additional Information EXAMINATION CONTENT This examination will consist of two (2) parts: Part I An evaluation of training and experience based on application information and desirable qualifications weighted 60%. Part II An Appraisal of Promotabilityweighted 40%. The Appraisal of Promotabilitywill evaluate work knowledge and skills, customer service, computer skills and attention to detail, dependability, and oral communication skills. CANDIDATES MUST ACHIEVE A PASSING SCORE OF 70% OR HIGHER ON EACH WEIGHTED PART OF THE EXAMINATION IN ORDER TO BE PLACED ON THE ELIGIBLE REGISTER. Notice of Non-Acceptance and Final Result letter will be mailed via USPS. Test scores cannot be given over the phone. ELIGIBILITY INFORMATION The names of candidates receiving a passing grade in the examination will be placed on the eligible register in the order of their score group for a period of six (6) months from the date of promulgation. Applications will processed on an as-received basis and promulgated to the eligible register accordingly. Nopersons may compete for this examination more than onceevery six (6) months. VACANCY INFORMATION The eligible register resultingfor this examination will be used to fill vacancies within the Los Angeles County Sheriff's Department, Communications and Fleet ManagementBureau. AVAILABLE SHIFT Any Shift APPOINTEES MUST BE WILLING TO WORK ANY SHIFT, INCLUDING EVENINGS, NIGHTS WEEKENDS, AND HOLIDAYS. APPLICATION AND FILING INFORMATION APPLICATIONS MUST BE FILED ONLINE ONLY. APPLICATIONS SUBMITTED BY U.S. MAIL, FAX, OR IN PERSON WILL NOT BE ACCEPTED. All applicants are required to submit a Standard County of Los Angeles Employment application and supplemental questionnaire ONLINE only. Resumes cannot be accepted in lieu of applications, although resumes and supporting documents may be uploaded as attachments to the online application. Fill out your application completely. Provide any relevant education, training, and experience in the spaces provided so we may evaluate your qualifications for the job. All information is subject to verification and applications may be rejected at any time during the selection process. The acceptance of your application depends on whether you have clearly shown that you meet the SELECTIONREQUIREMENTS and you have completely filled out your application. Apply online by clicking on the green "Apply" button at the top right of this posting. You can also track the status of your application using this website. Your application and supplemental questionnaire must be submitted electronically by 5:00 p.m., PST, on the last day of filing. IMPORTANT NOTES: • Please note that ALL information included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. • FALSIFICATION of any information may result in DISQUALIFICATION or RESCISSION OF APPOINTMENT. • Utilizing VERBIAGE from Class Specification and Minimum Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED . NOTE: Candidates who apply online must upload any required documents as attachments during application submission. If you are unable to attach required documents, you may fax the documents to (323) 415-2580 at the time of filing or within 15 calendar days from the date of filing the application. Please include your Name, the Exam Number, and the Exam Title on the faxed documents. SOCIAL SECURITY NUMBER : Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT LIBRARIES : For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID AND PASSWORD : All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. California Relay Services Phone: (800) 735-2922 ADA Coordinator Phone: (213) 229-1621 Teletype Phone: (213) 626-0251 Department Contact Name: Professional Examinations Unit Department Contact Phone: (323) 526-5611 Department Contact Email: sheriffexamsunit@lasd.org Closing Date/Time:
LAWA Business & Jobs Resource Center
Los Angeles, CA, United States
Communicate flight release and fuel load information to appropriate operations personnel. Monitor flight activity on computer display and assign flights to be serviced. Enter fueling information into system when required. Support fueling operation by calling extra staff as needed and coordinating with other company dispatchers. Liaison with airline regarding fueling concerns Maintain lines of communication with line operations and air carriers through the use of two-way radios. Coordinate operations with the airline Maintain flight logs and update flight schedules. Handle phone traffic. Is able to meet the Station's attendance standards Requirements Qualifications High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Excellent verbal and interpersonal skills. Possess/maintain a valid driver's license and other government required identification/seals or authorizations. Previous experience preferred Able to routinely lift/move/push 70 lbs. Must pass pre-employment drug test.
Date posted: 11/06/2019
Aug 06, 2019
Full Time
Communicate flight release and fuel load information to appropriate operations personnel. Monitor flight activity on computer display and assign flights to be serviced. Enter fueling information into system when required. Support fueling operation by calling extra staff as needed and coordinating with other company dispatchers. Liaison with airline regarding fueling concerns Maintain lines of communication with line operations and air carriers through the use of two-way radios. Coordinate operations with the airline Maintain flight logs and update flight schedules. Handle phone traffic. Is able to meet the Station's attendance standards Requirements Qualifications High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Excellent verbal and interpersonal skills. Possess/maintain a valid driver's license and other government required identification/seals or authorizations. Previous experience preferred Able to routinely lift/move/push 70 lbs. Must pass pre-employment drug test.
Date posted: 11/06/2019
LAWA Business & Jobs Resource Center
Los Angeles, CA, United States
Communicate flight release and fuel load information to appropriate operations personnel. Monitor flight activity on computer display and assign flights to be serviced. Enter fueling information into system when required. Support fueling operation by calling extra staff as needed and coordinating with other company dispatchers. Liaison with airline regarding fueling concerns Maintain lines of communication with line operations and air carriers through the use of two-way radios. Coordinate operations with the airline Maintain flight logs and update flight schedules. Handle phone traffic. Is able to meet the Station's attendance standards Requirements Qualifications High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Excellent verbal and interpersonal skills. Possess/maintain a valid driver's license and other government required identification/seals or authorizations. Previous experience preferred Able to routinely lift/move/push 70 lbs. Must pass pre-employment drug test.
Date posted: 11/14/2019
Aug 05, 2019
Full Time
Communicate flight release and fuel load information to appropriate operations personnel. Monitor flight activity on computer display and assign flights to be serviced. Enter fueling information into system when required. Support fueling operation by calling extra staff as needed and coordinating with other company dispatchers. Liaison with airline regarding fueling concerns Maintain lines of communication with line operations and air carriers through the use of two-way radios. Coordinate operations with the airline Maintain flight logs and update flight schedules. Handle phone traffic. Is able to meet the Station's attendance standards Requirements Qualifications High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Excellent verbal and interpersonal skills. Possess/maintain a valid driver's license and other government required identification/seals or authorizations. Previous experience preferred Able to routinely lift/move/push 70 lbs. Must pass pre-employment drug test.
Date posted: 11/14/2019
LAWA Business & Jobs Resource Center
Los Angeles, CA, United States
Coordinate communications to the cabin service agent team and management as well as updates / notifications between the the Client and employees. Ensures all data is recorded according to company procedures.QUALIFICATIONS:A. EDUCATION AND EXPERIENCE1. High School diploma or equivalent.2. Previous airport and/or customer service experience preferred.3. Previous radio / phone dispatch experience desirable. 4. Previous supervisory experience preferred.5. Must have good working knowledge of office environment software applications (word-processing, spreadsheet, data management).6. Must be 18 years of age or older.7. Must have a reliable telephone and transportation number.B. PERSONAL AND PHYSICAL REQUIREMENTS1. Treat all information as confidential.2. Posses the tact to deal with all levels of situations, client representatives, employees and the public. 3. Ability to work from verbal and written instructions.4. Ability to communicate in English clearly and concisely verbally and in written form.5. Must be detail-oriented and perform with minimal supervision. 6. Must be able to handle multiple situations simultaneously.7. Must have excellent radio/telephone skills.8. Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift.9. Must be able to lift, carry and/or hold up to 75 lbs.10. Must pass pre-employment and random drug test. 11. Must complete a criminal background check.12. Must meet necessary requirements to obtain a security sensitive identification badge.13. Must be a citizen of the US or posses the necessary authorization from the immigration and naturalization Service (INS).PERFORMANCE RESPONSIBILITIES:1. Must be familiar with and abide by all Client/company regulations.2. Work with Client Special Services Representatives to ensure all requests for services are met.3. Pull assignments or work orders from computer, as needed.4. Do all reports accurately and in a timely manner.5. Must be familiar with all FAA/ TSA/Airline/Company regulations.6. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.7. Escalate issues to operations Manager Immediately.8. Deal courteously and tactfully with fellow employees and passengers if necessary.9. Communicate effectively with fellow employees. 10. Maintain all service transactions in Cabin Service tracking program (where available) or in the appropriate format for the location.11. Create and generate reports of service performance in locations with the Cabin Service tracking program software or via manual performance logs. 12. Receive and respond to telephone and radio calls from Client representatives and employees in a professional and timely manner.13. Maintain and distribute radios (where applicable).14. Always complete the appropriate documentation and reports in thorough and timely manner. 15. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs. 16. Provide general information and directions to passengers.17. Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner.18. Attend meetings and inservices as required.19. Utilize appropriate communications channels and maintain records, reports and files as required.20. Must be attired in proper uniform or business attire as directed by company officials and identification must always be visible.21. Identification badges must always be visible. 22. Adhere to company policies and procedures and participate in achievement of company objectives.23. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.24. Perform other duties as requested.
Date posted: 10/31/2019
Aug 05, 2019
Full Time
Coordinate communications to the cabin service agent team and management as well as updates / notifications between the the Client and employees. Ensures all data is recorded according to company procedures.QUALIFICATIONS:A. EDUCATION AND EXPERIENCE1. High School diploma or equivalent.2. Previous airport and/or customer service experience preferred.3. Previous radio / phone dispatch experience desirable. 4. Previous supervisory experience preferred.5. Must have good working knowledge of office environment software applications (word-processing, spreadsheet, data management).6. Must be 18 years of age or older.7. Must have a reliable telephone and transportation number.B. PERSONAL AND PHYSICAL REQUIREMENTS1. Treat all information as confidential.2. Posses the tact to deal with all levels of situations, client representatives, employees and the public. 3. Ability to work from verbal and written instructions.4. Ability to communicate in English clearly and concisely verbally and in written form.5. Must be detail-oriented and perform with minimal supervision. 6. Must be able to handle multiple situations simultaneously.7. Must have excellent radio/telephone skills.8. Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift.9. Must be able to lift, carry and/or hold up to 75 lbs.10. Must pass pre-employment and random drug test. 11. Must complete a criminal background check.12. Must meet necessary requirements to obtain a security sensitive identification badge.13. Must be a citizen of the US or posses the necessary authorization from the immigration and naturalization Service (INS).PERFORMANCE RESPONSIBILITIES:1. Must be familiar with and abide by all Client/company regulations.2. Work with Client Special Services Representatives to ensure all requests for services are met.3. Pull assignments or work orders from computer, as needed.4. Do all reports accurately and in a timely manner.5. Must be familiar with all FAA/ TSA/Airline/Company regulations.6. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.7. Escalate issues to operations Manager Immediately.8. Deal courteously and tactfully with fellow employees and passengers if necessary.9. Communicate effectively with fellow employees. 10. Maintain all service transactions in Cabin Service tracking program (where available) or in the appropriate format for the location.11. Create and generate reports of service performance in locations with the Cabin Service tracking program software or via manual performance logs. 12. Receive and respond to telephone and radio calls from Client representatives and employees in a professional and timely manner.13. Maintain and distribute radios (where applicable).14. Always complete the appropriate documentation and reports in thorough and timely manner. 15. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs. 16. Provide general information and directions to passengers.17. Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner.18. Attend meetings and inservices as required.19. Utilize appropriate communications channels and maintain records, reports and files as required.20. Must be attired in proper uniform or business attire as directed by company officials and identification must always be visible.21. Identification badges must always be visible. 22. Adhere to company policies and procedures and participate in achievement of company objectives.23. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.24. Perform other duties as requested.
Date posted: 10/31/2019
