City of LIvermore
Livermore, California, United States
Description Click here for a copy of the job flyer. This is an entry level recruitment targeted for those who would like to work in a very important position in the Livermore Police Department. You don't have to be a Police Officer to make a difference in the Livermore community. You can serve as the communicator between callers and the police officers by working in a vital role for a well-respected Police Department. Apply now and receive the proper training to become a highly proficient Public Safety Dispatcher for the City of Livermore.* Apply immediately as the recruitment may close at any time. Meet Tiffany Cach , a 16-year veteran public safety dispatcher with Livermore Police. The department is actively recruiting for entry-level and lateral dispatchers. This is rare for the department because many dispatchers stay at Livermore Police for 20+ years. If you’re interested in joining our team and making a big difference, apply now. DEFINITION Under general supervision, a Public Safety Dispatcher receives 911 system emergency and non-emergency calls; dispatches assignments according to police and fire procedures; provides support services and maintains records; and performs other duties as assigned. DISTINGUISHING CHARACTERISTICS The Public Safety Dispatcher provides technical communications support and computer information processing for police and fire activities as well as animal control and public services functions. In addition to call taking and dispatching, incumbents perform varied record keeping, information retrieval, and similar work in support of public safety activities. Incumbents are expected to exercise independent judgment in the performance of their duties with minimum supervision. SUPERVISION RECEIVED General supervision is provided by the dispatch supervisor with direction provided by other supervisory or management staff. SUPERVISION EXERCISED As experience is gained, incumbents in this classification may provide direction and training to other Public Safety Dispatchers. Examples of Important and Essential Functions Call Taking and Dispatching Functions Answers 911 emergency and misdirected non-emergency calls, and a variety of other public safety telephone lines; communicates and relates effectively to those contacted in the course of the work; obtains essential information from reporting parties about the nature of the emergency; enters information into computer terminals; enters control codes and searches files to research and provide information; assesses urgency of call and assigns code; assesses the nature of the emergency, determines appropriate response level, determines closest available and most appropriate company, and dispatches police, fire, medical aid, rescue, and hazardous material calls via two-way radio or telephone; directly broadcasts critical police emergency calls and general information bulletins; enters, updates, and monitors information such as time assignment, en route time, arrival, clearance, and other related information for each emergency and non-emergency event; monitors location and verifies safe status of public safety and other specified City personnel; monitors and controls radio traffic; connects special hearing-impaired telephone lines to transcription apparatus; dispatches animal services assignments, as needed; refers non-emergency calls to other resources including other City departments, governmental, and private agencies; answers questions and provides information to the public, as appropriate; answers building intercom system and grants identified personnel access through remote-controlled security doors; calls in relief personnel to maintain public safety staffing levels; alerts other agencies and coordinates mutual response radio traffic; and initiates follow-up calls as requested. Administrative Functions Reviews and records case information; assigns case numbers; tallies assigned calls, balances police officer assignments, and coordinates break periods; may take brief, limited telephone reports of lost property; maintains logs and records; enters information into automated record files; reproduces computer generated bulletins; prepares letters and reports and other related forms and records; conducts radio equipment tests; may retrieve or review dispatch recordings; may classify and sort dispatch cards, as needed; and may be assigned to assist in processing arrested persons to jail. Job Related and Essential Qualifications Demonstrated Knowledge of : Modern office practices and procedures; proper English usage, grammar, spelling, and punctuation; alphabetic, chronological, and numeric filing systems; effective communication techniques; community resources; map reading; and personal computer operating systems and software applications. Demonstrated Skills to : Analyze situations quickly and make sound decisions in emergency and routine situations; demonstrate excellent interpersonal skills including communicating effectively with those contacted in the course of work; perform multiple tasks concurrently; quickly read and retain information; quickly interpret maps and floor layouts; relate effectively to co-workers; speak in a clear and understandable voice; write basic letters, memos, and reports; utilize personal computers and computer software to perform word processing and spreadsheet functions; meet the City's keyboarding standard (35 net wpm); and exemplify an enthusiastic, resourceful, and effective service attitude with co-workers and the public. Ability to : Learn the techniques, procedures, methods, and City dispatching codes used in the operation of a highly technical communications center; use patience, courtesy, and tact in dealing with the public; recognize and discern various emotional states when dealing with citizens in person and while on 911, emergency, and business lines; recognize the voices of field units; and quickly operate electronic data processing equipment and radio consoles. Experience, Education, and Training Guidelines : Any combination of experience, education, and training that would provide the best qualified candidates. A typical way to obtain the knowledge, skills, and abilities would be: Experience : Two years of experience involving heavy public contact while performing multiple tasks and using a computer. Education : Equivalent to graduation from high school. College course work in communications, business administration, or a related field are desirable. Training : Any recent training such as academic courses and certification programs which are relevant to this job classification. Certification :Possession of POST Public Safety Dispatching Certificate is required prior to the completion of the probationary period. License :May require the possession of a valid California driver’s license and satisfactory driving record as determined by the City. Other Requirements :Willingness and ability to work any shift in a 24 hour period, holidays, weekends, scheduled and emergency overtime, and be available for call back as required; attend classes during work and non-work hours as required; maintain the certifications necessary for this job classification; and wear a uniform and comply with departmental grooming standards. Special Requirements : Essential duties may require the mental and/or physical ability to quickly read fine print, charts, graphs, maps, and computer monitors; see fine detail with no color deficiencies; hear and understand radio and telephone transmissions through headsets, handsets, and speakers, sometimes with interference, static, and background noises, such as with others talking in the room, audible traffic noise, and telephone ringing; hear a telephone ring when the bell unit is located 30' away; discern various tones, rhythms, and series of “beeps” through a headset and over a speaker; discern when a person is speaking with varying degrees of volume, such as shouting or whispering including emotional states; speak quickly in a clear, understandable voice with sufficient volume and tone quality to project effectively over radio, telephone, and in person; move quickly about the building or to other buildings, as needed; stamina to sit for long periods of time and to work long hours; operate computer keyboards and complex radio computer equipment; strength to safely lift and maneuver up to 40 pounds; and quickly bend, reach, climb step stools, and stoop. Additional Information The City of Livermore is an equal opportunity employer and supports workforce diversity. * There is a 6 month waiting period if you have previously applied for this position. CITY OF LIVERMORE BENEFITS SUMMARY Association of Livermore Employees Please click here for a copy of the current Memorandum of Understanding (MOU) for the Association of Livermore Employees. The information contained here is a summary of benefits. For a more detailed summary of benefits for all employee groups, click here . Any errors or omissions do not constitute either an expressed or implied contract. Updated 5/2022 MOU TERM 10/01/2021 - 09/30/2025 SCHEDULED INCREASES 10/11/2021 2.0% + $725.40/year 10/10/2022 3.5% + $754.56/year 10/09/2023 2.5% + $777.36/year 10/07/2024 2.0% + $796.80/year CAFETERIA PLAN (MEDICAL, DENTAL & VISION) $1,950/month towards medical, dental, and vision; unused balance paid in cash to employee. BASIC LIFE INSURANCE& ACCIDENTAL DEATH & DISMEMBERMENT INSURANCE (AD & D) FT - $60,000 EE coverage or PT - $30,000 EE coverage, ER paid $1,000 dependent coverage, ER paid EE option to purchase $25,000 additional life insurance& supplemental life to $500,000 (not to exceed 5x annual earnings). LONG TERM DISABILITY (LTD) ER paid 60% of base monthly earnings to $5,000/month max. (180 day waiting period) PERS New City of Livermore EEs are enrolled in the 2% at 60 formula or 2% at 62 formula, depending on eligibility, as per AB 340. Classic PERS Misc Member - 2% at 60 Member Rate = 7% EE paid Employer Rate = 38.31% ER paid 36 consecutive months Final Comp Sick Leave Credit 4th Level 59 Survivor Ben. Military Service Credit New PERS Misc Member - 2% at 62 Member Rate = 6.25% EE paid Employer Rate = 38.31% ER paid 36 consecutive months Final Comp Sick Leave Credit 4th Level 59 Survivor Ben. Military Service Credit MEDICARE (Hired after 3/31/86) EE paid 1.45% ER paid 1.45% RETIREMENT HEALTH SAVINGS (RHS) ER contribution of 4% of base pay into RHS account. VACATION ACCRUAL Years of Service Total Accrual Per Year 1 80.6 hrs 2-5 120.12 hrs 6-10 135.98 hrs 11-15 160.94 hrs 16-19 180.18 hrs 20+ 192.4 hrs Prorated for part-time EE. Maximum accrual: 340 hours HOLIDAYS & HOLIDAY-IN-LIEU PAY Holidays: 12 observed holidays or in lieu day off or if work 2.5 times pay. Holiday-In-Lieu Pay: EE's assigned receive 7.5% of base salary, paid per pay period SICK LEAVE ACCRUAL 96.2 hours/year Pro-rated for part-time EE SICK LEAVE USAGE: FAMILY SICK LEAVE : For immediate Family Illness- ½ Annual Sick Leave Accrual. PARENTAL LEAVE : For non-birthing parentwho becomes a parent due to adoption, foster care placement, or birth of a child- 48 hours BEREAVEMENT/ FUNERAL LEAVE (non-immediate family) : 3 regularly scheduled workdays of sick leavecanbe used foraunt or uncle. FUNERAL LEAVE 3 regularly scheduled workdays max for immediate family. PERSONAL LEAVE Full-Time: 16 hours per year Pro-rated for part-time EE. PREGNANCY LEAVE & FMLA/CFRA EE may use accrued leaves in compliance with City Rules & Regs Benefit provided as per regulations: Federal Family and Medical Leave Act, California Family Rights Act, and California Pregnancy Disability Act DEFERRED COMPENSATION 457(b) ER contributes $75 per pay period, with required matching of $75 by EE 2022 Maximum : Normal = $20,500 Age 50+ = $6,500 Catchup Limits = $41,000 Voluntary EE Participation SECTION 125 PLAN No ER contribution 2022 Maximum Dependent Care*: Up to $5,000/year -- *See IRS Pub #503 Unreimbursed Medical: Up to $2,850/year Pre-tax Health Care Premiums FSA's for Dependent Care Unreimbursed Medical Expenses Other options offered by plan administrator UNIFORM ALLOWANCE $850 per year/ paid in equal amounts per pay period For Public Safety Dispatchers, Senior Public Safety Dispatchers, Supervising Public Safety Dispatchers, Police Clerks, Senior Police Clerk, Supervising Police Clerk, Animal Control Officers, Police Identification Technician, Supervising Property and Evidence Specialist, Property and Evidence Specialist, Community Service Specialists, Crime Analysts, and Crime Prevention Specialist. SAFETY SHOE ALLOWANCE Paid annually in July: $200/year for Meter Readers, and employees in Engineering Technician, Neighborhood Preservation Officer, and Building Inspector series who perform field work, and Public Works employees that are required to wear safety shoes or boots. PRESCRIPTION SAFETY GLASSES Reimbursement of up to $150/year for purchase of safety prescription glasses for EEs working in locations where there is a risk of eye injuries. SHIFT DIFFERENTIAL EEs regularly assigned to city facilities operating 24/7 - $2.50/hour for all hours worked when assigned to a shift requiring EE work at least 4 hours between 4:00 p.m.- 6:00 a.m. EQUIPMENT OPERATION Public Works EEs: $12.00/day for EE who operates Class A vehicle, min of 50%+ operation/day. STANDBY PAY 2 hours straight-time for standby on regularly scheduled work day 3 hours straight-time for standby on regularly scheduled days off and fixed City holidays CALL BACK PAY 3 hours min @ OT rate for FLSA nonexempt. First 3 hours can't be taken as comp time but paid to EE. WORK IN A HIGHER CLASS If work min of 3 consecutive workdays, paid @ 5% differential or the minimum of the salary range of the higher classification. COURT PAY/COURT CANCELLATION PAY If in connection with EE's usual official duties, 3 hrs min @ OT, or 4 hrs min @ OT for those required to appear on normal day off or on graveyard shift. SUPPORT SERVICES TRAINING OFFICER PAY $90/pay period for full pay period while assigned. BILINGUAL PAY $60/pay period for both written & conversational. Must be certified by Department Head and approved by Admin Services Director, and used on the job. $35/pay period for conversation level as certified by Department Head and approved by Admin Services Director. TELEPHONE PAY 20 minutes and for each minute exceeding 20 minutes at OT rate. CELL PHONE ALLOWANCE Standard = $40/month (if authorized) See Administrative Regulation 36 for details. COMMERCIAL DRIVERS' LICENSE PAY $35/pay period with valid CA Commercial Driver's License and valid DOT medical card. OT COMP & COMP TIME OFF OT for > 40 hrs/week or > 8 hrs/day in a reg scheduled day or hrs in excess of those normally scheduled & worked/day @ 1 ½ x reg. pay or Comp Time in lieu of OT for FLSA nonexempt. Accrued Comp Time in excess of 100 hours must be paid out. TUITION REIMBURSEMENT 75% reimbursement fortuition & books For undergraduate studies, $4,000 FY max; $16,000 lifetime max For graduate studies, $5,000 FY max; $10,000 lifetime max LICENSES & CERTIFICATIONS 100% reimbursement for required licenses and certifications EMPLOYEE ASSISTANCE PROGRAM Three (3) sessions per incident per family member. Unlimited telephonic consultations. FLSA WORK PERIOD 168 hour pay period beginning Monday at 12:01 a.m., ending 7 days later on Sunday at 12:00 midnight. If an EE is not on this work week schedule, something must be in writing documenting EE's work week. For WR Operator series : 168 hour period beginning Sunday at 12:00 midnight, ending 7 days later on Saturday at 11:59 p.m. PAY PERIODS 26 pay periods per year Benefits listed are for regular full-time employees. Benefits are prorated for 30-hour and 20-hour employees. ER = Employer EE = Employee FT = Full-Time PT = Part-Time Closing Date/Time: Continuous
Description Click here for a copy of the job flyer. This is an entry level recruitment targeted for those who would like to work in a very important position in the Livermore Police Department. You don't have to be a Police Officer to make a difference in the Livermore community. You can serve as the communicator between callers and the police officers by working in a vital role for a well-respected Police Department. Apply now and receive the proper training to become a highly proficient Public Safety Dispatcher for the City of Livermore.* Apply immediately as the recruitment may close at any time. Meet Tiffany Cach , a 16-year veteran public safety dispatcher with Livermore Police. The department is actively recruiting for entry-level and lateral dispatchers. This is rare for the department because many dispatchers stay at Livermore Police for 20+ years. If you’re interested in joining our team and making a big difference, apply now. DEFINITION Under general supervision, a Public Safety Dispatcher receives 911 system emergency and non-emergency calls; dispatches assignments according to police and fire procedures; provides support services and maintains records; and performs other duties as assigned. DISTINGUISHING CHARACTERISTICS The Public Safety Dispatcher provides technical communications support and computer information processing for police and fire activities as well as animal control and public services functions. In addition to call taking and dispatching, incumbents perform varied record keeping, information retrieval, and similar work in support of public safety activities. Incumbents are expected to exercise independent judgment in the performance of their duties with minimum supervision. SUPERVISION RECEIVED General supervision is provided by the dispatch supervisor with direction provided by other supervisory or management staff. SUPERVISION EXERCISED As experience is gained, incumbents in this classification may provide direction and training to other Public Safety Dispatchers. Examples of Important and Essential Functions Call Taking and Dispatching Functions Answers 911 emergency and misdirected non-emergency calls, and a variety of other public safety telephone lines; communicates and relates effectively to those contacted in the course of the work; obtains essential information from reporting parties about the nature of the emergency; enters information into computer terminals; enters control codes and searches files to research and provide information; assesses urgency of call and assigns code; assesses the nature of the emergency, determines appropriate response level, determines closest available and most appropriate company, and dispatches police, fire, medical aid, rescue, and hazardous material calls via two-way radio or telephone; directly broadcasts critical police emergency calls and general information bulletins; enters, updates, and monitors information such as time assignment, en route time, arrival, clearance, and other related information for each emergency and non-emergency event; monitors location and verifies safe status of public safety and other specified City personnel; monitors and controls radio traffic; connects special hearing-impaired telephone lines to transcription apparatus; dispatches animal services assignments, as needed; refers non-emergency calls to other resources including other City departments, governmental, and private agencies; answers questions and provides information to the public, as appropriate; answers building intercom system and grants identified personnel access through remote-controlled security doors; calls in relief personnel to maintain public safety staffing levels; alerts other agencies and coordinates mutual response radio traffic; and initiates follow-up calls as requested. Administrative Functions Reviews and records case information; assigns case numbers; tallies assigned calls, balances police officer assignments, and coordinates break periods; may take brief, limited telephone reports of lost property; maintains logs and records; enters information into automated record files; reproduces computer generated bulletins; prepares letters and reports and other related forms and records; conducts radio equipment tests; may retrieve or review dispatch recordings; may classify and sort dispatch cards, as needed; and may be assigned to assist in processing arrested persons to jail. Job Related and Essential Qualifications Demonstrated Knowledge of : Modern office practices and procedures; proper English usage, grammar, spelling, and punctuation; alphabetic, chronological, and numeric filing systems; effective communication techniques; community resources; map reading; and personal computer operating systems and software applications. Demonstrated Skills to : Analyze situations quickly and make sound decisions in emergency and routine situations; demonstrate excellent interpersonal skills including communicating effectively with those contacted in the course of work; perform multiple tasks concurrently; quickly read and retain information; quickly interpret maps and floor layouts; relate effectively to co-workers; speak in a clear and understandable voice; write basic letters, memos, and reports; utilize personal computers and computer software to perform word processing and spreadsheet functions; meet the City's keyboarding standard (35 net wpm); and exemplify an enthusiastic, resourceful, and effective service attitude with co-workers and the public. Ability to : Learn the techniques, procedures, methods, and City dispatching codes used in the operation of a highly technical communications center; use patience, courtesy, and tact in dealing with the public; recognize and discern various emotional states when dealing with citizens in person and while on 911, emergency, and business lines; recognize the voices of field units; and quickly operate electronic data processing equipment and radio consoles. Experience, Education, and Training Guidelines : Any combination of experience, education, and training that would provide the best qualified candidates. A typical way to obtain the knowledge, skills, and abilities would be: Experience : Two years of experience involving heavy public contact while performing multiple tasks and using a computer. Education : Equivalent to graduation from high school. College course work in communications, business administration, or a related field are desirable. Training : Any recent training such as academic courses and certification programs which are relevant to this job classification. Certification :Possession of POST Public Safety Dispatching Certificate is required prior to the completion of the probationary period. License :May require the possession of a valid California driver’s license and satisfactory driving record as determined by the City. Other Requirements :Willingness and ability to work any shift in a 24 hour period, holidays, weekends, scheduled and emergency overtime, and be available for call back as required; attend classes during work and non-work hours as required; maintain the certifications necessary for this job classification; and wear a uniform and comply with departmental grooming standards. Special Requirements : Essential duties may require the mental and/or physical ability to quickly read fine print, charts, graphs, maps, and computer monitors; see fine detail with no color deficiencies; hear and understand radio and telephone transmissions through headsets, handsets, and speakers, sometimes with interference, static, and background noises, such as with others talking in the room, audible traffic noise, and telephone ringing; hear a telephone ring when the bell unit is located 30' away; discern various tones, rhythms, and series of “beeps” through a headset and over a speaker; discern when a person is speaking with varying degrees of volume, such as shouting or whispering including emotional states; speak quickly in a clear, understandable voice with sufficient volume and tone quality to project effectively over radio, telephone, and in person; move quickly about the building or to other buildings, as needed; stamina to sit for long periods of time and to work long hours; operate computer keyboards and complex radio computer equipment; strength to safely lift and maneuver up to 40 pounds; and quickly bend, reach, climb step stools, and stoop. Additional Information The City of Livermore is an equal opportunity employer and supports workforce diversity. * There is a 6 month waiting period if you have previously applied for this position. CITY OF LIVERMORE BENEFITS SUMMARY Association of Livermore Employees Please click here for a copy of the current Memorandum of Understanding (MOU) for the Association of Livermore Employees. The information contained here is a summary of benefits. For a more detailed summary of benefits for all employee groups, click here . Any errors or omissions do not constitute either an expressed or implied contract. Updated 5/2022 MOU TERM 10/01/2021 - 09/30/2025 SCHEDULED INCREASES 10/11/2021 2.0% + $725.40/year 10/10/2022 3.5% + $754.56/year 10/09/2023 2.5% + $777.36/year 10/07/2024 2.0% + $796.80/year CAFETERIA PLAN (MEDICAL, DENTAL & VISION) $1,950/month towards medical, dental, and vision; unused balance paid in cash to employee. BASIC LIFE INSURANCE& ACCIDENTAL DEATH & DISMEMBERMENT INSURANCE (AD & D) FT - $60,000 EE coverage or PT - $30,000 EE coverage, ER paid $1,000 dependent coverage, ER paid EE option to purchase $25,000 additional life insurance& supplemental life to $500,000 (not to exceed 5x annual earnings). LONG TERM DISABILITY (LTD) ER paid 60% of base monthly earnings to $5,000/month max. (180 day waiting period) PERS New City of Livermore EEs are enrolled in the 2% at 60 formula or 2% at 62 formula, depending on eligibility, as per AB 340. Classic PERS Misc Member - 2% at 60 Member Rate = 7% EE paid Employer Rate = 38.31% ER paid 36 consecutive months Final Comp Sick Leave Credit 4th Level 59 Survivor Ben. Military Service Credit New PERS Misc Member - 2% at 62 Member Rate = 6.25% EE paid Employer Rate = 38.31% ER paid 36 consecutive months Final Comp Sick Leave Credit 4th Level 59 Survivor Ben. Military Service Credit MEDICARE (Hired after 3/31/86) EE paid 1.45% ER paid 1.45% RETIREMENT HEALTH SAVINGS (RHS) ER contribution of 4% of base pay into RHS account. VACATION ACCRUAL Years of Service Total Accrual Per Year 1 80.6 hrs 2-5 120.12 hrs 6-10 135.98 hrs 11-15 160.94 hrs 16-19 180.18 hrs 20+ 192.4 hrs Prorated for part-time EE. Maximum accrual: 340 hours HOLIDAYS & HOLIDAY-IN-LIEU PAY Holidays: 12 observed holidays or in lieu day off or if work 2.5 times pay. Holiday-In-Lieu Pay: EE's assigned receive 7.5% of base salary, paid per pay period SICK LEAVE ACCRUAL 96.2 hours/year Pro-rated for part-time EE SICK LEAVE USAGE: FAMILY SICK LEAVE : For immediate Family Illness- ½ Annual Sick Leave Accrual. PARENTAL LEAVE : For non-birthing parentwho becomes a parent due to adoption, foster care placement, or birth of a child- 48 hours BEREAVEMENT/ FUNERAL LEAVE (non-immediate family) : 3 regularly scheduled workdays of sick leavecanbe used foraunt or uncle. FUNERAL LEAVE 3 regularly scheduled workdays max for immediate family. PERSONAL LEAVE Full-Time: 16 hours per year Pro-rated for part-time EE. PREGNANCY LEAVE & FMLA/CFRA EE may use accrued leaves in compliance with City Rules & Regs Benefit provided as per regulations: Federal Family and Medical Leave Act, California Family Rights Act, and California Pregnancy Disability Act DEFERRED COMPENSATION 457(b) ER contributes $75 per pay period, with required matching of $75 by EE 2022 Maximum : Normal = $20,500 Age 50+ = $6,500 Catchup Limits = $41,000 Voluntary EE Participation SECTION 125 PLAN No ER contribution 2022 Maximum Dependent Care*: Up to $5,000/year -- *See IRS Pub #503 Unreimbursed Medical: Up to $2,850/year Pre-tax Health Care Premiums FSA's for Dependent Care Unreimbursed Medical Expenses Other options offered by plan administrator UNIFORM ALLOWANCE $850 per year/ paid in equal amounts per pay period For Public Safety Dispatchers, Senior Public Safety Dispatchers, Supervising Public Safety Dispatchers, Police Clerks, Senior Police Clerk, Supervising Police Clerk, Animal Control Officers, Police Identification Technician, Supervising Property and Evidence Specialist, Property and Evidence Specialist, Community Service Specialists, Crime Analysts, and Crime Prevention Specialist. SAFETY SHOE ALLOWANCE Paid annually in July: $200/year for Meter Readers, and employees in Engineering Technician, Neighborhood Preservation Officer, and Building Inspector series who perform field work, and Public Works employees that are required to wear safety shoes or boots. PRESCRIPTION SAFETY GLASSES Reimbursement of up to $150/year for purchase of safety prescription glasses for EEs working in locations where there is a risk of eye injuries. SHIFT DIFFERENTIAL EEs regularly assigned to city facilities operating 24/7 - $2.50/hour for all hours worked when assigned to a shift requiring EE work at least 4 hours between 4:00 p.m.- 6:00 a.m. EQUIPMENT OPERATION Public Works EEs: $12.00/day for EE who operates Class A vehicle, min of 50%+ operation/day. STANDBY PAY 2 hours straight-time for standby on regularly scheduled work day 3 hours straight-time for standby on regularly scheduled days off and fixed City holidays CALL BACK PAY 3 hours min @ OT rate for FLSA nonexempt. First 3 hours can't be taken as comp time but paid to EE. WORK IN A HIGHER CLASS If work min of 3 consecutive workdays, paid @ 5% differential or the minimum of the salary range of the higher classification. COURT PAY/COURT CANCELLATION PAY If in connection with EE's usual official duties, 3 hrs min @ OT, or 4 hrs min @ OT for those required to appear on normal day off or on graveyard shift. SUPPORT SERVICES TRAINING OFFICER PAY $90/pay period for full pay period while assigned. BILINGUAL PAY $60/pay period for both written & conversational. Must be certified by Department Head and approved by Admin Services Director, and used on the job. $35/pay period for conversation level as certified by Department Head and approved by Admin Services Director. TELEPHONE PAY 20 minutes and for each minute exceeding 20 minutes at OT rate. CELL PHONE ALLOWANCE Standard = $40/month (if authorized) See Administrative Regulation 36 for details. COMMERCIAL DRIVERS' LICENSE PAY $35/pay period with valid CA Commercial Driver's License and valid DOT medical card. OT COMP & COMP TIME OFF OT for > 40 hrs/week or > 8 hrs/day in a reg scheduled day or hrs in excess of those normally scheduled & worked/day @ 1 ½ x reg. pay or Comp Time in lieu of OT for FLSA nonexempt. Accrued Comp Time in excess of 100 hours must be paid out. TUITION REIMBURSEMENT 75% reimbursement fortuition & books For undergraduate studies, $4,000 FY max; $16,000 lifetime max For graduate studies, $5,000 FY max; $10,000 lifetime max LICENSES & CERTIFICATIONS 100% reimbursement for required licenses and certifications EMPLOYEE ASSISTANCE PROGRAM Three (3) sessions per incident per family member. Unlimited telephonic consultations. FLSA WORK PERIOD 168 hour pay period beginning Monday at 12:01 a.m., ending 7 days later on Sunday at 12:00 midnight. If an EE is not on this work week schedule, something must be in writing documenting EE's work week. For WR Operator series : 168 hour period beginning Sunday at 12:00 midnight, ending 7 days later on Saturday at 11:59 p.m. PAY PERIODS 26 pay periods per year Benefits listed are for regular full-time employees. Benefits are prorated for 30-hour and 20-hour employees. ER = Employer EE = Employee FT = Full-Time PT = Part-Time Closing Date/Time: Continuous
City of Buckeye, AZ
Buckeye, Arizona, United States
Position Scope This position has a hiring incentive of up to $2,500. Half of the incentive to be paid to the employee at the six (6) month anniversary and the remaining half to be paid at the one (1) year anniversary. Under close supervision, receives and processes emergency and non-emergency calls for service, identifies and dispatches appropriate law enforcement, fire and emergency service units, and gathers and relays critical information; complies with Police and Fire Department policies and procedures to assure the safety of officers and the public. Primary Duties and Responsibilities The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. Answers incoming emergency and non-emergency calls; interviews callers and gathers details; prioritizes calls for service and determines appropriate personnel to respond; dispatches emergency responders; relays pertinent information to law enforcement and emergency services officers in a concise manner; provides information and assistance to the public within scope of authority. Provides detailed call information to officers as needed; maintains status and awareness of Police patrol unit locations; monitors message traffic and relays information to officers. Enters emergency assistance calls into the computer aided dispatch (CAD) incident logs; inputs information into the ACJIS & NCIC computer system; maintains records and files. Contacts other law enforcement agencies for additional information and resources as needed, and relays pertinent information regarding incidents. Notifies key City of Buckeye personnel on critical incidents; follows all Department policies and procedures to assure that officer and public safety is the top priority. Enters and verifies warrant information, and confirms warrants for other agencies. Performs inquiries and criminal history checks for officers through ACJIS & NCIC; sends inquiries to other agencies for warrant confirmations or general information. Enters data for records and reports; processes forms and record files; queries system databases as requested. Performs other duties as assigned or required. Minimum Qualifications & Position Requirements Education and Experience: High School diploma or GED equivalent. Must have a minimum of four (4) years clerical, computer and customer service experience OR combination of education and experience resulting in skills necessary to perform the required job duties. Public Safety telecommunications and Spillman CAD/RMS experience highly preferred. NECESSARY SKILLS, KNOWLEDGE AND ABILITIES: Knowledge of City policies and procedures. Knowledge of equipment utilized in law enforcement communications including radio, computer and dispatch equipment. Knowledge of law enforcement patrol procedures. Knowledge of local geographical area, road systems, and the locations of landmarks. Knowledge of Police and Fire Departments' standard dispatch policies and procedures. Knowledge of the basic principles of record keeping and records management. Skill in handling multiple tasks simultaneously, under pressure, and in emergency and stressful situations. Skill in obtaining information from hostile or emotional citizens. Skill in communicating clearly and concisely and relaying details accurately. Skill in remembering names, numbers and locations, and reading maps quickly and accurately. Skill in working under pressure of deadlines, and establishing and maintaining cooperative working relationships with employees, officials, other agencies and the general public. Skill in public relations and customer service. Skill in following and effectively communicating verbal and written instructions. Additional Information Must obtain Terminal Operator Certification Level A within six (6) months of hire if not possessed at time of hire/placement. Must be able to type a minimum of 35 words per minute (will be tested). Working nights, weekends and holidays is required. Must successfully pass pre-employment screening, to include thorough background investigation, polygraph and psychological exam. First review of applications will be March 30, 2023. Elements of the Selection Process: -Pass CritiCall pre-employment test -Oral board interview -Background investigation consisting of interview, polygraph, psychological and medical Expected Duration: -Processes can generally take from one to six months from application to appointment depending on factors such as number of vacancies, number of applicants, etc. -Except when otherwise notified due to permanent disqualification, candidates may reapply at any time. Employee Benefits & Wellness The City offers a comprehensive benefits package to full-time classified and management employees. Part-time classified employees may be eligible for select benefits where defined. For complete Benefit Plan & Wellness Information, please visit the City website at: Benefits & Wellness City benefit plans are subject to change at any time. Closing Date/Time: 4/22/2023 11:59 PM Mountain
Position Scope This position has a hiring incentive of up to $2,500. Half of the incentive to be paid to the employee at the six (6) month anniversary and the remaining half to be paid at the one (1) year anniversary. Under close supervision, receives and processes emergency and non-emergency calls for service, identifies and dispatches appropriate law enforcement, fire and emergency service units, and gathers and relays critical information; complies with Police and Fire Department policies and procedures to assure the safety of officers and the public. Primary Duties and Responsibilities The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. Answers incoming emergency and non-emergency calls; interviews callers and gathers details; prioritizes calls for service and determines appropriate personnel to respond; dispatches emergency responders; relays pertinent information to law enforcement and emergency services officers in a concise manner; provides information and assistance to the public within scope of authority. Provides detailed call information to officers as needed; maintains status and awareness of Police patrol unit locations; monitors message traffic and relays information to officers. Enters emergency assistance calls into the computer aided dispatch (CAD) incident logs; inputs information into the ACJIS & NCIC computer system; maintains records and files. Contacts other law enforcement agencies for additional information and resources as needed, and relays pertinent information regarding incidents. Notifies key City of Buckeye personnel on critical incidents; follows all Department policies and procedures to assure that officer and public safety is the top priority. Enters and verifies warrant information, and confirms warrants for other agencies. Performs inquiries and criminal history checks for officers through ACJIS & NCIC; sends inquiries to other agencies for warrant confirmations or general information. Enters data for records and reports; processes forms and record files; queries system databases as requested. Performs other duties as assigned or required. Minimum Qualifications & Position Requirements Education and Experience: High School diploma or GED equivalent. Must have a minimum of four (4) years clerical, computer and customer service experience OR combination of education and experience resulting in skills necessary to perform the required job duties. Public Safety telecommunications and Spillman CAD/RMS experience highly preferred. NECESSARY SKILLS, KNOWLEDGE AND ABILITIES: Knowledge of City policies and procedures. Knowledge of equipment utilized in law enforcement communications including radio, computer and dispatch equipment. Knowledge of law enforcement patrol procedures. Knowledge of local geographical area, road systems, and the locations of landmarks. Knowledge of Police and Fire Departments' standard dispatch policies and procedures. Knowledge of the basic principles of record keeping and records management. Skill in handling multiple tasks simultaneously, under pressure, and in emergency and stressful situations. Skill in obtaining information from hostile or emotional citizens. Skill in communicating clearly and concisely and relaying details accurately. Skill in remembering names, numbers and locations, and reading maps quickly and accurately. Skill in working under pressure of deadlines, and establishing and maintaining cooperative working relationships with employees, officials, other agencies and the general public. Skill in public relations and customer service. Skill in following and effectively communicating verbal and written instructions. Additional Information Must obtain Terminal Operator Certification Level A within six (6) months of hire if not possessed at time of hire/placement. Must be able to type a minimum of 35 words per minute (will be tested). Working nights, weekends and holidays is required. Must successfully pass pre-employment screening, to include thorough background investigation, polygraph and psychological exam. First review of applications will be March 30, 2023. Elements of the Selection Process: -Pass CritiCall pre-employment test -Oral board interview -Background investigation consisting of interview, polygraph, psychological and medical Expected Duration: -Processes can generally take from one to six months from application to appointment depending on factors such as number of vacancies, number of applicants, etc. -Except when otherwise notified due to permanent disqualification, candidates may reapply at any time. Employee Benefits & Wellness The City offers a comprehensive benefits package to full-time classified and management employees. Part-time classified employees may be eligible for select benefits where defined. For complete Benefit Plan & Wellness Information, please visit the City website at: Benefits & Wellness City benefit plans are subject to change at any time. Closing Date/Time: 4/22/2023 11:59 PM Mountain
City of Buckeye, AZ
Buckeye, Arizona, United States
Position Scope This position has a hiring incentive of up to $5,000. Half of the incentive to be paid to the employee at the six (6) month anniversary and the remaining half to be paid at the one (1) year anniversary. Under close supervision, responds to emergency and non-emergency calls for service, identifies and dispatches appropriate law enforcement, fire and emergency service units, and gathers and relays critical information; complies with Police and Fire Department policies and procedures to assure the safety of officers and the public. Primary Duties and Responsibilities The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. Answers incoming emergency and non-emergency calls; interviews callers and gathers details; prioritizes calls for service and determines appropriate personnel to respond; dispatches emergency responders; relays pertinent information to law enforcement and emergency services officers in a concise manner; provides information and assistance to the public within scope of authority. Provides detailed call information to officers as needed; maintains status and awareness of Police patrol unit locations; monitors message traffic and relays information to officers. Enters emergency assistance calls into the computer aided dispatch (CAD) incident logs; inputs information into the ACJIS & NCIC computer system; maintains records and files. Contacts other law enforcement agencies for additional information and resources as needed, and relays pertinent information regarding incidents. Notifies key City of Buckeye personnel on critical incidents; follows all Department policies and procedures to assure that officer and public safety is the top priority. Enters and verifies warrant information, and confirms warrants for other agencies. Performs inquiries and criminal history checks for officers through ACJIS & NCIC; sends inquiries to other agencies for warrant confirmations or general information. Enters data for records and reports; processes forms and record files; queries system databases as requested. Performs other duties as assigned or required. Minimum Qualifications & Position Requirements Education and Experience: High School diploma or GED equivalent. Must have a minimum of one (1) year experience as a dispatcher in a law enforcement agency AND one (1) year of clerical and computer experience required. Necessary Knowledge, Skills and Abilities: Knowledge of: City policies and procedures. Equipment utilized in law enforcement communications including radio, computer and dispatch equipment. Law enforcement patrol procedures. Local geographical area, road systems, and the locations of landmarks. Police and Fire Departments' standard dispatch policies and procedures. Basic principles of record keeping and records management. Skill in: Handling multiple tasks simultaneously, under pressure, and in emergency and stressful situations. Obtaining information from hostile or emotional citizens. Communicating clearly and concisely and relaying details accurately. Remembering names, numbers and locations, and reading maps quickly and accurately. Working under pressure of deadlines, and establishing and maintaining cooperative working relationships with employees, officials, other agencies and the general public. Public relations and customer service. Following and effectively communicating verbal and written instructions. Additional Information Must obtain Terminal Operator Certification Level A within six months of hire if not possessed at time of hire/placement. Must be able to type a minimum of 35 words per minute. Working nights, weekends and holidays is required. First review of applications on March 30, 2023 Elements of the Selection Process: -Oral board interview -Background investigation consisting of interview, polygraph, psychological and medical Expected Duration: -Processes can generally take from one to six months from application to appointment depending on factors such as number of vacancies, number of applicants, etc. -Except when otherwise notified due to permanent disqualification, candidates may reapply at any time. Employee Benefits & Wellness The City offers a comprehensive benefits package to full-time classified and management employees. Part-time classified employees may be eligible for select benefits where defined. For complete Benefit Plan & Wellness Information, please visit the City website at: Benefits & Wellness City benefit plans are subject to change at any time. Closing Date/Time: 4/22/2023 11:59 PM Mountain
Position Scope This position has a hiring incentive of up to $5,000. Half of the incentive to be paid to the employee at the six (6) month anniversary and the remaining half to be paid at the one (1) year anniversary. Under close supervision, responds to emergency and non-emergency calls for service, identifies and dispatches appropriate law enforcement, fire and emergency service units, and gathers and relays critical information; complies with Police and Fire Department policies and procedures to assure the safety of officers and the public. Primary Duties and Responsibilities The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. Answers incoming emergency and non-emergency calls; interviews callers and gathers details; prioritizes calls for service and determines appropriate personnel to respond; dispatches emergency responders; relays pertinent information to law enforcement and emergency services officers in a concise manner; provides information and assistance to the public within scope of authority. Provides detailed call information to officers as needed; maintains status and awareness of Police patrol unit locations; monitors message traffic and relays information to officers. Enters emergency assistance calls into the computer aided dispatch (CAD) incident logs; inputs information into the ACJIS & NCIC computer system; maintains records and files. Contacts other law enforcement agencies for additional information and resources as needed, and relays pertinent information regarding incidents. Notifies key City of Buckeye personnel on critical incidents; follows all Department policies and procedures to assure that officer and public safety is the top priority. Enters and verifies warrant information, and confirms warrants for other agencies. Performs inquiries and criminal history checks for officers through ACJIS & NCIC; sends inquiries to other agencies for warrant confirmations or general information. Enters data for records and reports; processes forms and record files; queries system databases as requested. Performs other duties as assigned or required. Minimum Qualifications & Position Requirements Education and Experience: High School diploma or GED equivalent. Must have a minimum of one (1) year experience as a dispatcher in a law enforcement agency AND one (1) year of clerical and computer experience required. Necessary Knowledge, Skills and Abilities: Knowledge of: City policies and procedures. Equipment utilized in law enforcement communications including radio, computer and dispatch equipment. Law enforcement patrol procedures. Local geographical area, road systems, and the locations of landmarks. Police and Fire Departments' standard dispatch policies and procedures. Basic principles of record keeping and records management. Skill in: Handling multiple tasks simultaneously, under pressure, and in emergency and stressful situations. Obtaining information from hostile or emotional citizens. Communicating clearly and concisely and relaying details accurately. Remembering names, numbers and locations, and reading maps quickly and accurately. Working under pressure of deadlines, and establishing and maintaining cooperative working relationships with employees, officials, other agencies and the general public. Public relations and customer service. Following and effectively communicating verbal and written instructions. Additional Information Must obtain Terminal Operator Certification Level A within six months of hire if not possessed at time of hire/placement. Must be able to type a minimum of 35 words per minute. Working nights, weekends and holidays is required. First review of applications on March 30, 2023 Elements of the Selection Process: -Oral board interview -Background investigation consisting of interview, polygraph, psychological and medical Expected Duration: -Processes can generally take from one to six months from application to appointment depending on factors such as number of vacancies, number of applicants, etc. -Except when otherwise notified due to permanent disqualification, candidates may reapply at any time. Employee Benefits & Wellness The City offers a comprehensive benefits package to full-time classified and management employees. Part-time classified employees may be eligible for select benefits where defined. For complete Benefit Plan & Wellness Information, please visit the City website at: Benefits & Wellness City benefit plans are subject to change at any time. Closing Date/Time: 4/22/2023 11:59 PM Mountain
CITY OF NORTH LAS VEGAS
North Las Vegas, Nevada, USA
The 2-week internal posting notice/period is incorporated in this job announcement The City of North Las Vegas is excited to announce a continuous (ongoing) recruitment for the position of Police Communications Dispatcher! Candidates will be notified of their status at various times throughout the recruitment process. Please thoroughly review the information and selection process outlined on this announcement. This posting will close September 1, 2023, or earlier depending on operational needs. NOTE TO CURRENT EMPLOYEES: Pursuant to the Teamsters collective bargaining agreement, non-probationary employees successfully completing the qualification assessment process will be placed on an eligibility list to be used to fill vacancies in this classification for up to one hundred and twenty (120) days. Part-time/temporary employees and external candidates may apply for this recruitment. Part-time/temporary employees and external candidates who successfully complete the qualification assessment process will be placed on an external list, which may be used to fill vacancies, after the appropriate recruitment section of the collective bargaining agreement has been followed. If the vacancy is not filled through promotion by full-time employees, the next opportunity for placement will be to hire qualified part-time/temporary employees and external candidates. IMPORTANT INFORMATION! Submit a complete application - For your application to be considered, you MUST fully complete an online application, and answer ALL questions. Select “Apply for Job” at the top of this announcement and click “SUBMIT” at the end of your application. Failure to answer all questions and failure to submit application may result in automatic disqualification. Shift work required - This position supports an operation that is open 24 hours a day, 365 days a year. You must be able to work any shift (days, swings, or graveyard), and any day of the week, to include weekends, holidays, and overtime. Currently, the schedule consists of 10-hour shifts and are divided into two squads with days off being Sunday, Monday, and Tuesday, or Thursday, Friday, and Saturday. Must successfully complete training program - The training program lasts approximately 8 months and assigned shifts will rotate throughout the training program. Employees will be required to learn, memorize, and apply material, including self-study of material. Employees will be evaluated on a daily basis. Pay considerations - The starting hourly pay for this position is $28.05 (step 1). All new employees hired for this position will start at step 1 of the range, no exceptions. Existing employees will receive increases as outlined by their bargaining agreement. Background and Disqualifiers - Applicants who proceed in the selection process will be required to complete an extensive police background check. Among other items, the following are disqualifying behaviors - Any felony conviction. Any domestic violence conviction. Gross misdemeanor and misdemeanor convictions will be reviewed on a case by case basis. Although there have been recent changes to laws regarding the legal possession and consumption of marijuana, the City of North Las Vegas will continue to adhere to its professional standards and guidelines as it relates to recent and continuous use of the drug. IDEAL CANDIDATES The ideal candidate will be a level-headed individual who can remain calm, communicate effectively, and multitask during high stress emergency and non-emergency situations. They will be multitaskers who maintain confidentiality and who demonstrate professionalism, compassion, and empathy in the course of service to our community. They will be dedicated to working in an operation that is open 24 hours a day, 365 days a year. They will have the ability to work any day of the week, Sunday through Saturday, and any shift, including overtime shifts. THE ROLE Police Communications Dispatchers are an integral part of the North Las Vegas Police Department. When someone calls for help, the dispatcher’s voice is the first one they hear. Police Communications Dispatchers perform a variety of complex police dispatching duties that includes the following: receives, screens, prioritizes emergency 9-1-1 and non-emergency calls; dispatches police patrol units, detectives, SWAT, K9, CSI, Animal Protection Services, Parking Enforcement, etc.; documents calls for service and officer activity into a computer-aided dispatch system; queries and enters into criminal history data bases; maintains confidentiality; demonstrates professionalism, compassion, and empathy. The full job description can be found here: Police Communications Dispatcher Job Description Education and Experience: Must be at least 18 years of age at the time of hire. Must have a high school diploma or GED at the time of hire into the position. Preferred Qualifications: Successful completion of law enforcement emergency response training and/or experience using a multi-line telephone system and/or a two-way radio system. Possesses the ability to speak Spanish fluently. Licenses and Certifications: NCIC Certification within six months of hire/reclassification and be recertified as required. Must possess a valid state driver's license and maintain satisfactory motor vehicle record, and the ability to obtain appropriate Nevada state driver’s license within required time frame. Typing Certificate confirming Typing 45 accurate net words per minute. (Certificate dated no less than one (1) year from application/transfer date.) SELECTION PROCESS 1. Typing Test (Pass/Fail) Must be able to type 45 accurate net words per minute. The typing test will be provided by the department via CritiCall. In order to move on to the next step in the selection process candidates must pass the typing test. 2. CritiCall Test (Ranked based on scores: Overall Data Entry - 3436 keystrokes per hour, and Non-Data Entry - 68%) Once the application and other supporting documentation have been reviewed and it has been determined that the minimum qualifications have been met, an invitation to take the CritiCall Test may be sent. The invitation and testing instructions will be sent to the email provided on the application. The CritiCall Test is a computer-based test that is used for the Police Communications Dispatcher position. The test measures job-related skills that are necessary for this position. The CritiCall Test modules include: Decision Making Data Entry Call Summarization Cross Referencing Memory Recall Prioritization Map Reading Spelling Sentence Clarity Reading Comprehension Character Comparison Personality Test Candidates must achieve the required minimum score determined by the Department using a validation process. Allow 2-3 hours to complete the test. Those successfully completing the CritiCall Test, may be called for an interview. The North Las Vegas Police Department reserves the right to modify the selection processes and test instruments in accordance with accepted legal, ethical, and professional standards. 3. Oral board interview with performance exercise (Pass/Fail) Top qualifying candidates will then be invited to an oral interview, by appointment only. During the interview process, a performance exam will be administered. 4. Background Investigation Includes an extensive background check, polygraph/CVSA examination, medical/drug screen exam. All top scoring candidates must pass the Background Investigation in order to move forward in the process. 5. Selection/Offers BACKGROUND PROCESS & PRE EMPLOYMENT REQUIREMENTS Candidates for this position are subject to pre-employment screenings and employment is contingent upon these results. Pre-employment screenings may include but are not limited to: local, state, and federal criminal history checks, and may require submission of fingerprints; drug screen; and physical examinations to include a psychological evaluation. SALARY AND BENEFITS All selected candidates will start at Step 1 with an hourly rate of $28.05. The City of North Las Vegas offers a comprehensive benefit package that includes: Comprehensive group health insurance plan Disability insurance Dental, vision, and life insurance options Vacation, Sick leave, and excellent retirement benefits Bilingual pay (testing required) For question please contact: Cheyenne Silva - Talent Acquisition Partner silvac@cityofnorthlasvegas.com This class specification may not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this job. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodations for the specific disability will be made for the incumbent/applicant as possible. **NRS 286.042 NV PERS Official Policy 11.6 Additional Information People Group: Teamster Non Supervisor Compensation Grade: TNE-18 Minimum Salary: 28.05 Maximum Salary: 44.19 Pay Basis: HOURLY
The 2-week internal posting notice/period is incorporated in this job announcement The City of North Las Vegas is excited to announce a continuous (ongoing) recruitment for the position of Police Communications Dispatcher! Candidates will be notified of their status at various times throughout the recruitment process. Please thoroughly review the information and selection process outlined on this announcement. This posting will close September 1, 2023, or earlier depending on operational needs. NOTE TO CURRENT EMPLOYEES: Pursuant to the Teamsters collective bargaining agreement, non-probationary employees successfully completing the qualification assessment process will be placed on an eligibility list to be used to fill vacancies in this classification for up to one hundred and twenty (120) days. Part-time/temporary employees and external candidates may apply for this recruitment. Part-time/temporary employees and external candidates who successfully complete the qualification assessment process will be placed on an external list, which may be used to fill vacancies, after the appropriate recruitment section of the collective bargaining agreement has been followed. If the vacancy is not filled through promotion by full-time employees, the next opportunity for placement will be to hire qualified part-time/temporary employees and external candidates. IMPORTANT INFORMATION! Submit a complete application - For your application to be considered, you MUST fully complete an online application, and answer ALL questions. Select “Apply for Job” at the top of this announcement and click “SUBMIT” at the end of your application. Failure to answer all questions and failure to submit application may result in automatic disqualification. Shift work required - This position supports an operation that is open 24 hours a day, 365 days a year. You must be able to work any shift (days, swings, or graveyard), and any day of the week, to include weekends, holidays, and overtime. Currently, the schedule consists of 10-hour shifts and are divided into two squads with days off being Sunday, Monday, and Tuesday, or Thursday, Friday, and Saturday. Must successfully complete training program - The training program lasts approximately 8 months and assigned shifts will rotate throughout the training program. Employees will be required to learn, memorize, and apply material, including self-study of material. Employees will be evaluated on a daily basis. Pay considerations - The starting hourly pay for this position is $28.05 (step 1). All new employees hired for this position will start at step 1 of the range, no exceptions. Existing employees will receive increases as outlined by their bargaining agreement. Background and Disqualifiers - Applicants who proceed in the selection process will be required to complete an extensive police background check. Among other items, the following are disqualifying behaviors - Any felony conviction. Any domestic violence conviction. Gross misdemeanor and misdemeanor convictions will be reviewed on a case by case basis. Although there have been recent changes to laws regarding the legal possession and consumption of marijuana, the City of North Las Vegas will continue to adhere to its professional standards and guidelines as it relates to recent and continuous use of the drug. IDEAL CANDIDATES The ideal candidate will be a level-headed individual who can remain calm, communicate effectively, and multitask during high stress emergency and non-emergency situations. They will be multitaskers who maintain confidentiality and who demonstrate professionalism, compassion, and empathy in the course of service to our community. They will be dedicated to working in an operation that is open 24 hours a day, 365 days a year. They will have the ability to work any day of the week, Sunday through Saturday, and any shift, including overtime shifts. THE ROLE Police Communications Dispatchers are an integral part of the North Las Vegas Police Department. When someone calls for help, the dispatcher’s voice is the first one they hear. Police Communications Dispatchers perform a variety of complex police dispatching duties that includes the following: receives, screens, prioritizes emergency 9-1-1 and non-emergency calls; dispatches police patrol units, detectives, SWAT, K9, CSI, Animal Protection Services, Parking Enforcement, etc.; documents calls for service and officer activity into a computer-aided dispatch system; queries and enters into criminal history data bases; maintains confidentiality; demonstrates professionalism, compassion, and empathy. The full job description can be found here: Police Communications Dispatcher Job Description Education and Experience: Must be at least 18 years of age at the time of hire. Must have a high school diploma or GED at the time of hire into the position. Preferred Qualifications: Successful completion of law enforcement emergency response training and/or experience using a multi-line telephone system and/or a two-way radio system. Possesses the ability to speak Spanish fluently. Licenses and Certifications: NCIC Certification within six months of hire/reclassification and be recertified as required. Must possess a valid state driver's license and maintain satisfactory motor vehicle record, and the ability to obtain appropriate Nevada state driver’s license within required time frame. Typing Certificate confirming Typing 45 accurate net words per minute. (Certificate dated no less than one (1) year from application/transfer date.) SELECTION PROCESS 1. Typing Test (Pass/Fail) Must be able to type 45 accurate net words per minute. The typing test will be provided by the department via CritiCall. In order to move on to the next step in the selection process candidates must pass the typing test. 2. CritiCall Test (Ranked based on scores: Overall Data Entry - 3436 keystrokes per hour, and Non-Data Entry - 68%) Once the application and other supporting documentation have been reviewed and it has been determined that the minimum qualifications have been met, an invitation to take the CritiCall Test may be sent. The invitation and testing instructions will be sent to the email provided on the application. The CritiCall Test is a computer-based test that is used for the Police Communications Dispatcher position. The test measures job-related skills that are necessary for this position. The CritiCall Test modules include: Decision Making Data Entry Call Summarization Cross Referencing Memory Recall Prioritization Map Reading Spelling Sentence Clarity Reading Comprehension Character Comparison Personality Test Candidates must achieve the required minimum score determined by the Department using a validation process. Allow 2-3 hours to complete the test. Those successfully completing the CritiCall Test, may be called for an interview. The North Las Vegas Police Department reserves the right to modify the selection processes and test instruments in accordance with accepted legal, ethical, and professional standards. 3. Oral board interview with performance exercise (Pass/Fail) Top qualifying candidates will then be invited to an oral interview, by appointment only. During the interview process, a performance exam will be administered. 4. Background Investigation Includes an extensive background check, polygraph/CVSA examination, medical/drug screen exam. All top scoring candidates must pass the Background Investigation in order to move forward in the process. 5. Selection/Offers BACKGROUND PROCESS & PRE EMPLOYMENT REQUIREMENTS Candidates for this position are subject to pre-employment screenings and employment is contingent upon these results. Pre-employment screenings may include but are not limited to: local, state, and federal criminal history checks, and may require submission of fingerprints; drug screen; and physical examinations to include a psychological evaluation. SALARY AND BENEFITS All selected candidates will start at Step 1 with an hourly rate of $28.05. The City of North Las Vegas offers a comprehensive benefit package that includes: Comprehensive group health insurance plan Disability insurance Dental, vision, and life insurance options Vacation, Sick leave, and excellent retirement benefits Bilingual pay (testing required) For question please contact: Cheyenne Silva - Talent Acquisition Partner silvac@cityofnorthlasvegas.com This class specification may not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this job. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodations for the specific disability will be made for the incumbent/applicant as possible. **NRS 286.042 NV PERS Official Policy 11.6 Additional Information People Group: Teamster Non Supervisor Compensation Grade: TNE-18 Minimum Salary: 28.05 Maximum Salary: 44.19 Pay Basis: HOURLY
County of El Dorado
Placerville, CA
Description THE EL DORADO COUNTY SHERIFF'S OFFICE The El Dorado County Sheriff's Office is dedicated to providing exceptional public service in alignment with the Sheriff's Office Mission and Vision, taking a modern approach to the traditional services of law enforcement, fostering leadership and employee development, and remaining faithful and responsive to the communities we serve. THE OPPORTUNITY Sheriff's Public Safety Dispatchers have the opportunity to serve their communities in a unique way; following the Sheriff's Vision of Total Care and connecting services to citizens in their time of need. Public Safety Dispatchers are assigned to the Public Safety Facility in Placerville, Ca and have the opportunity to serve as Communication Training Officers and Tactical Dispatchers. The selected candidate will have the opportunity to: Receive, analyze and evaluate 911, emergency and business calls, and other public utility service calls; transfers calls to appropriate parties or creates a law enforcement call for service. Operates multi-channel radio systems, monitors other communication channels, while maintaining radio traffic on main channels. Responds to law enforcement-initiated radio traffic and request and relays information to law enforcement units. Operates computer equipment to access local, state and federal criminal justice information systems; operates communication systems to transmit and receive information with allied law enforcement agencies. For a full description of duties and responsibilities, please review the job description here . Sheriff's Personnel Unit will assess your application to determine if you are minimally qualified using the following recommendations. Any combination of the required experience, education, and training that would provide the essential knowledge, skills, and abilities is qualifying. Sheriff's Public Safety Dispatch II: Experience: Equivalent to graduation from high school; AND One (1) year of emergency dispatching experience at a level equivalent to the County's class of Sheriff's Public Safety Dispatcher I. Licenses and Certifications : A Peace Officer Standards and Training (POST) Professional Public Safety Dispatcher Basic Certificate is desirable. Click here to view the minimum qualifications for Sheriff's Public Safety Dispatcher I/II, as well as the physical, environmental, and working conditions. SUBMIT YOUR APPLICATION Apply online by clicking the 'Apply' link at the top of this announcement. When your online application and responses to the required supplemental questions are complete, click 'Accept'. If you have any questions regarding this recruitment, please contact Samantha Whitlock in the Sheriff's Personnel Unit at whitlocs@edso.org . RECRUITMENT PROCESS The Sheriff's Personnel Unit will screen all applications to identify qualified candidates. Those applicants who meet the minimum requirements for this position will be required to complete a pre-investigative questionnaire. Based on the information provided, applicants may be disqualified based on criteria set forth in Part 7, Section 706.1 of the County of El Dorado Personnel Rules and in conjunction with Sheriff's Selection Policy 1000. After screening, qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the recruitment process. Training and Experience Review: A training and experience review consists of candidates responding to supplemental questions on the job application. A subject matter expert will evaluate each candidate's responses based on predetermined criteria. The subject matter experts are not granted access to the candidate's application; therefore, responses to the supplemental questions should be thorough, detailed, and complete. For more information on the recruitment process, click here. Based on the department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures. Please refer to Sheriff's Policy 1000 - Selection Standards for more information regarding disqualifying events in an applicants background. For more information on the recruitment process, click here . Based on the department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures. ADDITIONAL INFORMATION The El Dorado County Sheriff's Office is recruiting applicants for Sheriff's Public Safety Dispatcher I/II . This recruitment will establish a list for the purpose of filling current and future full time and extra help vacancies. We currently have the following vacancies: Multiple full time and extra help vacancy located in Placerville, Ca. Click here for Frequently Asked Questions. The County of El Dorado is an Equal Opportunity Employer and encourages applicants from diverse backgrounds to apply. Prior to conditional job offer, candidates will undergo a thorough background investigation. Many job classifications require a pre-employment medical screening. Depending on the job classification, medical screening may include testing for drugs, including but not limited to marijuana; a positive test may result in revocation of an employment offer. Not just rustic mining towns and historic sites - Today El Dorado County is a year-round vacation destination overflowing with outdoor adventure, inviting agritourism locations, enriching family activities, and a proud Gold Rush history. Escape the traffic and smog because El Dorado County is just: 40 miles from Downtown Sacramento 50 miles from Sacramento Airport 129 miles to San Francisco Here are a few of the many activities and events available throughout El Dorado County: Hiking, Camping, Fishing, Boating, and Watersports Skiing and Snowboarding Live Music and Music Festivals Local Craft Breweries and Wineries El Dorado County Fair Placerville Speedway Farm to Fork Restaurants Local Shopping Gems CHECK OUT OUR VIDEO TO LEARN MORE Closing Date/Time: 4/16/2023 11:59 PM Pacific
Description THE EL DORADO COUNTY SHERIFF'S OFFICE The El Dorado County Sheriff's Office is dedicated to providing exceptional public service in alignment with the Sheriff's Office Mission and Vision, taking a modern approach to the traditional services of law enforcement, fostering leadership and employee development, and remaining faithful and responsive to the communities we serve. THE OPPORTUNITY Sheriff's Public Safety Dispatchers have the opportunity to serve their communities in a unique way; following the Sheriff's Vision of Total Care and connecting services to citizens in their time of need. Public Safety Dispatchers are assigned to the Public Safety Facility in Placerville, Ca and have the opportunity to serve as Communication Training Officers and Tactical Dispatchers. The selected candidate will have the opportunity to: Receive, analyze and evaluate 911, emergency and business calls, and other public utility service calls; transfers calls to appropriate parties or creates a law enforcement call for service. Operates multi-channel radio systems, monitors other communication channels, while maintaining radio traffic on main channels. Responds to law enforcement-initiated radio traffic and request and relays information to law enforcement units. Operates computer equipment to access local, state and federal criminal justice information systems; operates communication systems to transmit and receive information with allied law enforcement agencies. For a full description of duties and responsibilities, please review the job description here . Sheriff's Personnel Unit will assess your application to determine if you are minimally qualified using the following recommendations. Any combination of the required experience, education, and training that would provide the essential knowledge, skills, and abilities is qualifying. Sheriff's Public Safety Dispatch II: Experience: Equivalent to graduation from high school; AND One (1) year of emergency dispatching experience at a level equivalent to the County's class of Sheriff's Public Safety Dispatcher I. Licenses and Certifications : A Peace Officer Standards and Training (POST) Professional Public Safety Dispatcher Basic Certificate is desirable. Click here to view the minimum qualifications for Sheriff's Public Safety Dispatcher I/II, as well as the physical, environmental, and working conditions. SUBMIT YOUR APPLICATION Apply online by clicking the 'Apply' link at the top of this announcement. When your online application and responses to the required supplemental questions are complete, click 'Accept'. If you have any questions regarding this recruitment, please contact Samantha Whitlock in the Sheriff's Personnel Unit at whitlocs@edso.org . RECRUITMENT PROCESS The Sheriff's Personnel Unit will screen all applications to identify qualified candidates. Those applicants who meet the minimum requirements for this position will be required to complete a pre-investigative questionnaire. Based on the information provided, applicants may be disqualified based on criteria set forth in Part 7, Section 706.1 of the County of El Dorado Personnel Rules and in conjunction with Sheriff's Selection Policy 1000. After screening, qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the recruitment process. Training and Experience Review: A training and experience review consists of candidates responding to supplemental questions on the job application. A subject matter expert will evaluate each candidate's responses based on predetermined criteria. The subject matter experts are not granted access to the candidate's application; therefore, responses to the supplemental questions should be thorough, detailed, and complete. For more information on the recruitment process, click here. Based on the department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures. Please refer to Sheriff's Policy 1000 - Selection Standards for more information regarding disqualifying events in an applicants background. For more information on the recruitment process, click here . Based on the department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures. ADDITIONAL INFORMATION The El Dorado County Sheriff's Office is recruiting applicants for Sheriff's Public Safety Dispatcher I/II . This recruitment will establish a list for the purpose of filling current and future full time and extra help vacancies. We currently have the following vacancies: Multiple full time and extra help vacancy located in Placerville, Ca. Click here for Frequently Asked Questions. The County of El Dorado is an Equal Opportunity Employer and encourages applicants from diverse backgrounds to apply. Prior to conditional job offer, candidates will undergo a thorough background investigation. Many job classifications require a pre-employment medical screening. Depending on the job classification, medical screening may include testing for drugs, including but not limited to marijuana; a positive test may result in revocation of an employment offer. Not just rustic mining towns and historic sites - Today El Dorado County is a year-round vacation destination overflowing with outdoor adventure, inviting agritourism locations, enriching family activities, and a proud Gold Rush history. Escape the traffic and smog because El Dorado County is just: 40 miles from Downtown Sacramento 50 miles from Sacramento Airport 129 miles to San Francisco Here are a few of the many activities and events available throughout El Dorado County: Hiking, Camping, Fishing, Boating, and Watersports Skiing and Snowboarding Live Music and Music Festivals Local Craft Breweries and Wineries El Dorado County Fair Placerville Speedway Farm to Fork Restaurants Local Shopping Gems CHECK OUT OUR VIDEO TO LEARN MORE Closing Date/Time: 4/16/2023 11:59 PM Pacific
SAN BERNARDINO COUNTY, CA
San Bernardino, California, United States
The Job *$1000 upon promotion to the journey-level classification and $1000 upon successful completion of 2080 service hours in the journey-level classification. See MOU for details The Sheriff's Department is recruiting for Sheriff's Communications Dispatcher I Trainee. This classification receives and evaluates incoming emergency (9-1-1) calls, routine calls for service, and enters calls into a Computer Aided Dispatch system. Positions are primarily located at the Valley Control Center in Rialto and the Desert Control Center in Hesperia. Each center serves as the Primary 9-1-1 Public Safety Answering Point (PSAP) for its respective geographic location. Multiple vacancies exist at both locations. For more detailed information, review the Sheriff's Communications Dispatcher I Trainee job description. CONDITIONS OF EMPLOYMENT 1)Promotion: Sheriff's Communications Dispatcher I Trainees serve under training conditions and must qualify for promotion to Sheriff's Communications Dispatcher I ( $45,469 - $62,525 annually) within 12 months or be terminated. Qualifying for promotion includes successful completion of a California P.O.S.T. Basic Dispatch Certificate. 2)Background: Candidates must not have been convicted of a felony and must successfully pass an extensive background investigation which includes a fingerprint check, polygraph, and psychological evaluation. 3)Shifts: Applicants must be available for all shifts; incumbents will be required to work rotating shifts, weekends , holidays , and evenings, including mandatory overtime; refusal of assigned shift may result in removal from the list or termination. Shift differential is available. THE DISPATCHER CAREER LADDER We are also accepting applications for: Sheriff's Communications Dispatcher I ( $45,469 - $62,525 annually) Sheriff's Communications Dispatcher II Trainee ( $46,030 - $61,714 annually) Sheriff's Communications Dispatcher II (LATERAL) ( $59,779 - $82,160 annually) Minimum Requirements Keyboarding: 35 wpm. Experience: No experience required. **Candidates must be 18 years of age at time of application** Selection Process Examination: Candidates who meet the minimum qualifications will be invited to take the examination which will measure job-related knowledge and skills. Application Procedure : To be considered for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire. Resumes will not be accepted in lieu of the application and/or supplemental questionnaire. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application. If you require technical assistance , please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. All communications regarding the selection process will be via email . Applicants are encouraged to check their e-mails frequently to obtain any correspondence associated with this recruitment. Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans' Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans' Preference points. Click here for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process. Closing Date/Time: Continuous
The Job *$1000 upon promotion to the journey-level classification and $1000 upon successful completion of 2080 service hours in the journey-level classification. See MOU for details The Sheriff's Department is recruiting for Sheriff's Communications Dispatcher I Trainee. This classification receives and evaluates incoming emergency (9-1-1) calls, routine calls for service, and enters calls into a Computer Aided Dispatch system. Positions are primarily located at the Valley Control Center in Rialto and the Desert Control Center in Hesperia. Each center serves as the Primary 9-1-1 Public Safety Answering Point (PSAP) for its respective geographic location. Multiple vacancies exist at both locations. For more detailed information, review the Sheriff's Communications Dispatcher I Trainee job description. CONDITIONS OF EMPLOYMENT 1)Promotion: Sheriff's Communications Dispatcher I Trainees serve under training conditions and must qualify for promotion to Sheriff's Communications Dispatcher I ( $45,469 - $62,525 annually) within 12 months or be terminated. Qualifying for promotion includes successful completion of a California P.O.S.T. Basic Dispatch Certificate. 2)Background: Candidates must not have been convicted of a felony and must successfully pass an extensive background investigation which includes a fingerprint check, polygraph, and psychological evaluation. 3)Shifts: Applicants must be available for all shifts; incumbents will be required to work rotating shifts, weekends , holidays , and evenings, including mandatory overtime; refusal of assigned shift may result in removal from the list or termination. Shift differential is available. THE DISPATCHER CAREER LADDER We are also accepting applications for: Sheriff's Communications Dispatcher I ( $45,469 - $62,525 annually) Sheriff's Communications Dispatcher II Trainee ( $46,030 - $61,714 annually) Sheriff's Communications Dispatcher II (LATERAL) ( $59,779 - $82,160 annually) Minimum Requirements Keyboarding: 35 wpm. Experience: No experience required. **Candidates must be 18 years of age at time of application** Selection Process Examination: Candidates who meet the minimum qualifications will be invited to take the examination which will measure job-related knowledge and skills. Application Procedure : To be considered for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire. Resumes will not be accepted in lieu of the application and/or supplemental questionnaire. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application. If you require technical assistance , please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. All communications regarding the selection process will be via email . Applicants are encouraged to check their e-mails frequently to obtain any correspondence associated with this recruitment. Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans' Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans' Preference points. Click here for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process. Closing Date/Time: Continuous
City and County of Denver
Denver, Colorado, United States
About Our Job The Department of Transportation and Infrastructure (DOTI), through its employees, enhances the quality of life in Denver by efficiently delivering effective, high quality, safe and equitable public infrastructure, and services. For more information, please visit the DOTI website . DOTI’s Commitment to Equity: DOTI is committed to providing attention and resources to the areas, assets, and people of the city with the greatest need through equitable contracting, equitable investments, and equitable workforce development. DOTI’s culture revolves around four key principles: (1) Invest in Our People, (2) Operate with Discipline, (3) Use Data to Drive Decisions, and (4) Deliver Results. Right of Way Enforcement Division of DOTI issues citations for both on-street, off-street, and private property parking violations. It administers vehicle booting and towing for the City, provides parking enforcement for sporting events, special events, holidays, concerts, and after-hours university events. This position is located at the Wellington Webb Building and is not a field position. As a ROWE Dispatcher, you will expect to: Be required to interact with the public and remain courteous and calm while providing exceptional customer service for which you will receive extensive training that will provide you with the tools to be successful Triage and field calls via phone and radio to support ROWE Agents, handle citizen inquiries/complaints regarding the Public Right of Way, handle multiple calls at a time Have strong attention to detail, timeliness with deadlines/emergencies and documentation skills Deescalate unsatisfied customers while focusing on the task of keeping the Public Right of Way safe for the citizens of the City and County of Denver Be able to utilize different computer programs such as Salesforce and Workday, MS Office suite Gather data accurately and deliver the correct information to the party/parties needing to take action Explain and understand ROWE rules and regulations Practice dispatch etiquette and utilize clear and strong communication skills About You Our ideal candidate will have: Outstanding customer service skills. Ability to stay calm under pressure and diffuse tense situations Prior Dispatch experience Leadership skills and ability to work independently Be a strong team player with new ideas and be innovative Open to changes, be flexible, ability to adapt Strong communication skills via email, phone, verbal communication Have knowledge/experience in explaining rules and regulations Experience using Salesforces, Autoreturn, Customer Relationship Management systems We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications: Education Requirement: Graduation from high school or possession of a GED, HiSET or TASC Certificate. Experience Requirement:Three (3) years of customer service experience in a call center environment. Education and Experience Equivalency:Additional appropriate education may be substituted for the minimum experience requirements. License/Certification Requirement:None About Everything Else Job Profile CC3345 Right of Way Enforcement Dispatcher To view the full job profile including position specifications, physical demands, and probationary period, click here . Position Type Unlimited Position Salary Range $19.72 - $29.58 Starting Pay Based on experience and education Agency Dept of Transportation & Infrastructure Assessment Requirement Customer Service Agent: Compliance The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. For information about right to work, click here for English or here for Spanish.
About Our Job The Department of Transportation and Infrastructure (DOTI), through its employees, enhances the quality of life in Denver by efficiently delivering effective, high quality, safe and equitable public infrastructure, and services. For more information, please visit the DOTI website . DOTI’s Commitment to Equity: DOTI is committed to providing attention and resources to the areas, assets, and people of the city with the greatest need through equitable contracting, equitable investments, and equitable workforce development. DOTI’s culture revolves around four key principles: (1) Invest in Our People, (2) Operate with Discipline, (3) Use Data to Drive Decisions, and (4) Deliver Results. Right of Way Enforcement Division of DOTI issues citations for both on-street, off-street, and private property parking violations. It administers vehicle booting and towing for the City, provides parking enforcement for sporting events, special events, holidays, concerts, and after-hours university events. This position is located at the Wellington Webb Building and is not a field position. As a ROWE Dispatcher, you will expect to: Be required to interact with the public and remain courteous and calm while providing exceptional customer service for which you will receive extensive training that will provide you with the tools to be successful Triage and field calls via phone and radio to support ROWE Agents, handle citizen inquiries/complaints regarding the Public Right of Way, handle multiple calls at a time Have strong attention to detail, timeliness with deadlines/emergencies and documentation skills Deescalate unsatisfied customers while focusing on the task of keeping the Public Right of Way safe for the citizens of the City and County of Denver Be able to utilize different computer programs such as Salesforce and Workday, MS Office suite Gather data accurately and deliver the correct information to the party/parties needing to take action Explain and understand ROWE rules and regulations Practice dispatch etiquette and utilize clear and strong communication skills About You Our ideal candidate will have: Outstanding customer service skills. Ability to stay calm under pressure and diffuse tense situations Prior Dispatch experience Leadership skills and ability to work independently Be a strong team player with new ideas and be innovative Open to changes, be flexible, ability to adapt Strong communication skills via email, phone, verbal communication Have knowledge/experience in explaining rules and regulations Experience using Salesforces, Autoreturn, Customer Relationship Management systems We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications: Education Requirement: Graduation from high school or possession of a GED, HiSET or TASC Certificate. Experience Requirement:Three (3) years of customer service experience in a call center environment. Education and Experience Equivalency:Additional appropriate education may be substituted for the minimum experience requirements. License/Certification Requirement:None About Everything Else Job Profile CC3345 Right of Way Enforcement Dispatcher To view the full job profile including position specifications, physical demands, and probationary period, click here . Position Type Unlimited Position Salary Range $19.72 - $29.58 Starting Pay Based on experience and education Agency Dept of Transportation & Infrastructure Assessment Requirement Customer Service Agent: Compliance The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. For information about right to work, click here for English or here for Spanish.
Merced County, CA
Merced, CA, United States
Examples of Duties This recruitment is being established to obtain a current eligible list for both full time and Extra-Help vacancies. Extra-Help are not entitled to county benefits and are limited to a maximum of 25 hours per week. Extra-Help pay is $21.62 - $23.84 per hour. Duties may include, but are not limited to, the following: Learns to and receives and disposes of routine and emergency telephone, voice radio and teletype messages. Accurately receive and respond to 9-1-1 emergencies, routing personnel and equipment to request for medical aid, fires, rescues and accidents within the Sheriff's department and allied agencies. In emergency situations, secures and records information as to exact location and learns to use voice radio to notify necessary patrol and officer on duty. Monitors and maintains radio contact with other local, State and Federal agencies. Operates a CLETS (California Law Enforcement Telecommunications Systems) teletype sending and receiving messages, such as warrant checks, stolen property, and missing persons reports. Operates computer terminal to log departmental activities, compile data and prepare reports of law enforcement incidences or emergency reports and action taken. Occasionally perform clerical tasks involving typing/word processing. Operates TDD (Telecommunication Device for Deaf). Minimum Qualifications SHERIFF DISPATCHER I OPTION 1: Education: High School graduate or GED equivalent. AND Experience: One (1) year of support experience in one or more various types of emergency services such as law enforcement, fire department, emergency medical services (EMS), coroner department, hospital, clinical setting or courts. OR One (1) year performing journey level clerical work involving extensive public contact or operating multi-line telephone, PBX switchboard, or radio communications systems. Certification Successful completion of a Basic California P.O.S.T. Public Safety Dispatch Course required within 1 year of hire. OPTION 2 Education: Completion of 30 semester units from an accredited college or university or related technical school. And Experience : None Certification Successful completion of a Basic California P.O.S.T. Public Safety Dispatch Course required within 1 year of hire. SHERIFF DISPATCHER II Education: High School graduate or GED equivalent. Experience: Two (2) years successful experience as a Sheriff Dispatcher I or equivalent position. OR Two (2) year of support experience in one or more various types of emergency services such as law enforcement, fire department, emergency medical services (EMS), coroner department, hospital, clinical setting or courts. Certification Successful completion of a Basic California P.O.S.T. Public Safety Dispatch Course required within 1 year of hire. Essential Functions ESSENTIAL FUNCTIONS Operate a personal computer and other modern office equipment. Monitor multiple computer screens simultaneously. Type accurately at a minimum speed of 30 words per minute. Operates telephone and 9-1-1 communication equipment, voice radio and a computer-aided dispatch system to process and document telephone calls from the general public and public agencies requesting public safety information and services. Dispatches, directs, coordinates communication between appropriate agencies, local government field units and individuals engaged in non-emergency situations. Monitors non-emergency radio traffic. Communicate effectively with others in person and over the telephone. Analyze data, interpret directions, procedures and regulations, and develop appropriate responses. Perform job duties under stressful conditions and respond appropriately to situations. Maintain confidential information in accordance with legal standards and/or County regulations. Frequent use of depth perception, peripheral vision and color perception. Occasionally lift, carry, reach, push, pull, twist and manipulate large and small objects. Frequent use of hand-eye coordination. Frequent use of data entry device including repetitive hand and arm motion. Occasionally lift and carry up to 40 pounds. Normal dexterity, frequent holding and grasping. Sit or stand or walk for long periods of time. Regular attendance is an essential function. Knowledge of: General geography of the County including major streets, highways, rivers and landmarks. Proper operation and care of telephone, CLETS, computer terminal and voice radio equipment. Ability to: Learn departmental organization, personnel equipment and law enforcement procedures. Perform duties with powers of observation, memory, logical reasoning and judgment. Work under stressful conditions in a fast-paced environment and exercise good judgment in emergency situations. Keep records and prepare reports. Deal courteously but firmly with general public. Input data and utilize a computer aided dispatch system quickly and accurately. Perform a variety of clerical tasks such as typing, filing, record keeping, and report writing. Speak clearly and listen attentively. Understand and carry out written and oral instructions. FAMILY CARE LEAVE Family Care Leave applies to all employees who work 1250 or more hours in any twelve month period. HEALTH PLANS AND LIFE INSURANCE Extra-help employees are not entitled to County-paid medical, dental, vision, life insurance, Employee Assistance Program benefits and are not eligible to participate in the Deferred Compensation Plan. JURY DUTY Extra-help employees are not entitled to pay or receive reimbursement from the County for Jury Duty. PAID TIME BENEFITS Extra-help employees are not entitled to paid bereavement,vacation, or holidays. PAID SICK LEAVE Extra-help employees are entitled to accrue up to three (3) paid sick days (24 hours) in a 12-month period. SOCIAL SECURITY Extra-helpemploymentearningsare not covered under Social Security. Merced County provides an alternate plan - Public Agency Retirement Services (PARS) - for extra-help employees who are otherwise not eligible for participation in the County'sretirement system. COMPENSATION/UNEMPLOYMENT INSURANCE: The County does provide benefits to those eligible under the State Workers Compensation and Unemployment Insurance statutes. THIS BULLETIN IS NOT A CONTRACT AND DOES NOT CREATE CONTRACTUAL OR LEGAL RIGHTS ON BEHALF OF ANY EMPLOYEE. THIS BULLETIN IS SUBJECT OF BEING SUPPLEMENTED, MODIFIED, WITHDRAWN OR OTHERWISE CHANGED PENDING LABOR AGREEMENTS AND/OR AT THE DISCRETION OF THE COUNTY EXECUTIVE OFFICER OR AS THE BOARD OF SUPERVISORS DEEM NECESSARY. For answers to specific questions regarding employee benefits, please call Human Resources at 209.385.7682.
Examples of Duties This recruitment is being established to obtain a current eligible list for both full time and Extra-Help vacancies. Extra-Help are not entitled to county benefits and are limited to a maximum of 25 hours per week. Extra-Help pay is $21.62 - $23.84 per hour. Duties may include, but are not limited to, the following: Learns to and receives and disposes of routine and emergency telephone, voice radio and teletype messages. Accurately receive and respond to 9-1-1 emergencies, routing personnel and equipment to request for medical aid, fires, rescues and accidents within the Sheriff's department and allied agencies. In emergency situations, secures and records information as to exact location and learns to use voice radio to notify necessary patrol and officer on duty. Monitors and maintains radio contact with other local, State and Federal agencies. Operates a CLETS (California Law Enforcement Telecommunications Systems) teletype sending and receiving messages, such as warrant checks, stolen property, and missing persons reports. Operates computer terminal to log departmental activities, compile data and prepare reports of law enforcement incidences or emergency reports and action taken. Occasionally perform clerical tasks involving typing/word processing. Operates TDD (Telecommunication Device for Deaf). Minimum Qualifications SHERIFF DISPATCHER I OPTION 1: Education: High School graduate or GED equivalent. AND Experience: One (1) year of support experience in one or more various types of emergency services such as law enforcement, fire department, emergency medical services (EMS), coroner department, hospital, clinical setting or courts. OR One (1) year performing journey level clerical work involving extensive public contact or operating multi-line telephone, PBX switchboard, or radio communications systems. Certification Successful completion of a Basic California P.O.S.T. Public Safety Dispatch Course required within 1 year of hire. OPTION 2 Education: Completion of 30 semester units from an accredited college or university or related technical school. And Experience : None Certification Successful completion of a Basic California P.O.S.T. Public Safety Dispatch Course required within 1 year of hire. SHERIFF DISPATCHER II Education: High School graduate or GED equivalent. Experience: Two (2) years successful experience as a Sheriff Dispatcher I or equivalent position. OR Two (2) year of support experience in one or more various types of emergency services such as law enforcement, fire department, emergency medical services (EMS), coroner department, hospital, clinical setting or courts. Certification Successful completion of a Basic California P.O.S.T. Public Safety Dispatch Course required within 1 year of hire. Essential Functions ESSENTIAL FUNCTIONS Operate a personal computer and other modern office equipment. Monitor multiple computer screens simultaneously. Type accurately at a minimum speed of 30 words per minute. Operates telephone and 9-1-1 communication equipment, voice radio and a computer-aided dispatch system to process and document telephone calls from the general public and public agencies requesting public safety information and services. Dispatches, directs, coordinates communication between appropriate agencies, local government field units and individuals engaged in non-emergency situations. Monitors non-emergency radio traffic. Communicate effectively with others in person and over the telephone. Analyze data, interpret directions, procedures and regulations, and develop appropriate responses. Perform job duties under stressful conditions and respond appropriately to situations. Maintain confidential information in accordance with legal standards and/or County regulations. Frequent use of depth perception, peripheral vision and color perception. Occasionally lift, carry, reach, push, pull, twist and manipulate large and small objects. Frequent use of hand-eye coordination. Frequent use of data entry device including repetitive hand and arm motion. Occasionally lift and carry up to 40 pounds. Normal dexterity, frequent holding and grasping. Sit or stand or walk for long periods of time. Regular attendance is an essential function. Knowledge of: General geography of the County including major streets, highways, rivers and landmarks. Proper operation and care of telephone, CLETS, computer terminal and voice radio equipment. Ability to: Learn departmental organization, personnel equipment and law enforcement procedures. Perform duties with powers of observation, memory, logical reasoning and judgment. Work under stressful conditions in a fast-paced environment and exercise good judgment in emergency situations. Keep records and prepare reports. Deal courteously but firmly with general public. Input data and utilize a computer aided dispatch system quickly and accurately. Perform a variety of clerical tasks such as typing, filing, record keeping, and report writing. Speak clearly and listen attentively. Understand and carry out written and oral instructions. FAMILY CARE LEAVE Family Care Leave applies to all employees who work 1250 or more hours in any twelve month period. HEALTH PLANS AND LIFE INSURANCE Extra-help employees are not entitled to County-paid medical, dental, vision, life insurance, Employee Assistance Program benefits and are not eligible to participate in the Deferred Compensation Plan. JURY DUTY Extra-help employees are not entitled to pay or receive reimbursement from the County for Jury Duty. PAID TIME BENEFITS Extra-help employees are not entitled to paid bereavement,vacation, or holidays. PAID SICK LEAVE Extra-help employees are entitled to accrue up to three (3) paid sick days (24 hours) in a 12-month period. SOCIAL SECURITY Extra-helpemploymentearningsare not covered under Social Security. Merced County provides an alternate plan - Public Agency Retirement Services (PARS) - for extra-help employees who are otherwise not eligible for participation in the County'sretirement system. COMPENSATION/UNEMPLOYMENT INSURANCE: The County does provide benefits to those eligible under the State Workers Compensation and Unemployment Insurance statutes. THIS BULLETIN IS NOT A CONTRACT AND DOES NOT CREATE CONTRACTUAL OR LEGAL RIGHTS ON BEHALF OF ANY EMPLOYEE. THIS BULLETIN IS SUBJECT OF BEING SUPPLEMENTED, MODIFIED, WITHDRAWN OR OTHERWISE CHANGED PENDING LABOR AGREEMENTS AND/OR AT THE DISCRETION OF THE COUNTY EXECUTIVE OFFICER OR AS THE BOARD OF SUPERVISORS DEEM NECESSARY. For answers to specific questions regarding employee benefits, please call Human Resources at 209.385.7682.
City of Tustin, CA
Tustin, CA, United States
Description The City of Tustin Police Department is currently seeking applicants for Police Communications Officer I. Candidates must currently be enrolled in a POST Public Safety Dispatcher Academy or have graduated from one in the last 6 months. This recruitment is conducted on a continuous basis to meet the needs of the City as vacancies occur and may close at any time. To be considered, a City application, supplemental questionnaire AND typing certification (35 nwpm) must be submitted. For typing certification requirements, CLICK HERE. This position, under moderate supervision, receives incoming calls for police and emergency assistance, dispatches necessary personnel and equipment, and monitors ongoing police activity to determine the need for additional resources. SUPERVISION RECEIVED AND EXERCISED Receives moderate supervision from the Police Communications Supervisor. Receives lead supervision from a Police Communications Lead. No supervision is exercised. SELECTION PROCESS Each component listed below must be passed in order to continue to the next phase. Applicants will receive written notification of their current status in the selection process. 1. Oral Panel Interview 2. Background Investigation and Polygraph Examination 3. Police Chief's Interview 4. Psychological and Medical Examinations (upon conditional offer of employment) Candidates successfully completing all components of the selection process will be placed on an employment eligibility list from which hires may be made. The eligible list is valid for one year. The duration of the selection process typically lasts 6-9 months. ***IMPORTANT*** A comprehensive background investigation and polygraph will be conducted on any eligible persons considered for hire. Recent drug usage, theft or other illegal activity may be grounds for disqualification. A pre-employment medical, psychological evaluation AND a drug screen will be conducted upon a conditional offer of employment. Examples of Duties Duties may include, but are not limited to, the following: • Receives emergency and non-emergency telephone calls from the public for police, fire, or other emergency services; determines the nature of the call and the resources necessary to respond • Monitors police radio communications; maintains contact with police units to track officer status and respond to need for additional resources; monitors various radio channels to keep abreast of county-wide police activities affecting the City and assist other county agencies with mutual aid • Prioritizes requests for police and other public safety services; determines availability and location of patrol units; transmits information and dispatches police personnel and equipment in response to calls; routes calls for fire and emergency medical assistance to the Orange County Fire Authority • Assists police personnel in the field by quickly and accurately researching and relaying criminal history information and other requested data • Communicates with callers to determine the nature of the call and provide appropriate assistance; maintains composure to ensure that complete and accurate information is transmitted to public safety and medical personnel • Screens non-emergency calls for service; provides requested information or directs callers to the proper person, department or agency • Updates and maintains electronic records and logs of data pertaining to calls and activities • Monitors video surveillance cameras and/or alarms for Police Department and City Hall facilities to identify suspicious activity Minimum Qualifications A combination of education, experience, and training that has provided the necessary knowledge, skills, and abilities is required for entry into the classification. A typical combination includes: Education and/or Experience: Graduation from high school; and two (2) years of customer service experience involving considerable public contact. Must currently be enrolled in a POST Public Safety Dispatcher Academy or have graduated from one in the last 6 months. Licenses and/or Certificates: A valid California Law Enforcement Teletype Systems (CLETS) certificate is required within three (3) months of employment. A certificate of completion from a California Commission on Peace Officer Standards and Training (POST) certified Public Safety Dispatchers' Basic Course is required within one (1) year of employment. Special Requirements: Satisfactory results from a background investigation, physical examination, and administrative screening. Required to work rotating shifts that are typically twelve and one-half (12 ½) hours per day and which include evenings, weekends, and/or holidays. May be required to adjust shift assignment and/or work mandatory overtime to ensure adequate staffing. Knowledge of: • Procedures and terminology used in public safety communications • Federal, state and local laws, codes, ordinances, and regulations governing public safety communications • Streets, landmarks, and geographic features within the City's service area • Public safety communications systems, including computer-aided dispatch (CAD) software, multi-line telephones, and two-way radios • Standard business software, including word processing, spreadsheet, and database programs • Principles and procedures of record keeping and reporting • Proper English usage, spelling, grammar and punctuation Skill to: • Operate various types of standard office equipment including personal computer and related software • Operate specialized public safety communications systems, including computer-aided dispatch (CAD) software, multi-line telephones and two-way radios Ability to: • Interpret and apply Federal, state and local laws, codes, ordinances, and regulations governing public safety communications • Read and interpret street maps • Effectively monitor, prioritize, and execute multiple tasks in a high stress, fluid work environment with officer and public safety at stake • Obtain and record complete and accurate information from individuals in emergency situations, including those who are emotionally distraught, angry or difficult to understand • Maintain professionalism, courtesy, and composure at all times, including emergency and high-stress situations • Demonstrate tact, respect, and empathy to gain the cooperation and compliance of individuals and defuse conflicts • Communicate clearly and concisely, both orally and in writing • Understand and follow oral and written instructions • Evaluate situations, identify problems, and exercise sound independent judgment within established guidelines • Establish and maintain courteous and effective working relationships with those encountered in the course of the work • Type accurately at a speed of at least 35 net words per minute • Maintain confidentiality of sensitive information Working Conditions & Physical Demands The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: While performing the duties of this job, the employee is regularly required to sit; talk or hear, both in person and by telephone; use hands to finger, handle, feel or operate specialized telecommunications equipment and standard office equipment; and reach with hands and arms. The employee occasionally stands or walks and lifts and moves records and documents weighing up to 20 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. Mental Demands: While performing the duties of this class, the incumbent is regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve complex problems; use math and mathematical reasoning; perform highly detailed work under changing, intensive deadlines, on multiple concurrent tasks; work with constant interruptions; interact with staff, law enforcement representatives, and the general public and remain calm when conveying and recalling information in emergency situations and dealing with emotionally upset individuals. The employee works in a paramilitary environment with a highly structured chain-of-command system. Work Environment: The employee works in office conditions with a noise level that is quiet or moderately quiet, at or below 85 decibels. The employee works alongside other employees in a confined, dimly lit area with limited freedom of movement outside of the work space. TYPING CERTIFICATION REQUIREMENTS: This position requires a typing speed of 35 net words per minute. For typing certification requirements and instructions, please CLICK HERE . The City of Tustin is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities. Closing Date/Time: Continuous
Description The City of Tustin Police Department is currently seeking applicants for Police Communications Officer I. Candidates must currently be enrolled in a POST Public Safety Dispatcher Academy or have graduated from one in the last 6 months. This recruitment is conducted on a continuous basis to meet the needs of the City as vacancies occur and may close at any time. To be considered, a City application, supplemental questionnaire AND typing certification (35 nwpm) must be submitted. For typing certification requirements, CLICK HERE. This position, under moderate supervision, receives incoming calls for police and emergency assistance, dispatches necessary personnel and equipment, and monitors ongoing police activity to determine the need for additional resources. SUPERVISION RECEIVED AND EXERCISED Receives moderate supervision from the Police Communications Supervisor. Receives lead supervision from a Police Communications Lead. No supervision is exercised. SELECTION PROCESS Each component listed below must be passed in order to continue to the next phase. Applicants will receive written notification of their current status in the selection process. 1. Oral Panel Interview 2. Background Investigation and Polygraph Examination 3. Police Chief's Interview 4. Psychological and Medical Examinations (upon conditional offer of employment) Candidates successfully completing all components of the selection process will be placed on an employment eligibility list from which hires may be made. The eligible list is valid for one year. The duration of the selection process typically lasts 6-9 months. ***IMPORTANT*** A comprehensive background investigation and polygraph will be conducted on any eligible persons considered for hire. Recent drug usage, theft or other illegal activity may be grounds for disqualification. A pre-employment medical, psychological evaluation AND a drug screen will be conducted upon a conditional offer of employment. Examples of Duties Duties may include, but are not limited to, the following: • Receives emergency and non-emergency telephone calls from the public for police, fire, or other emergency services; determines the nature of the call and the resources necessary to respond • Monitors police radio communications; maintains contact with police units to track officer status and respond to need for additional resources; monitors various radio channels to keep abreast of county-wide police activities affecting the City and assist other county agencies with mutual aid • Prioritizes requests for police and other public safety services; determines availability and location of patrol units; transmits information and dispatches police personnel and equipment in response to calls; routes calls for fire and emergency medical assistance to the Orange County Fire Authority • Assists police personnel in the field by quickly and accurately researching and relaying criminal history information and other requested data • Communicates with callers to determine the nature of the call and provide appropriate assistance; maintains composure to ensure that complete and accurate information is transmitted to public safety and medical personnel • Screens non-emergency calls for service; provides requested information or directs callers to the proper person, department or agency • Updates and maintains electronic records and logs of data pertaining to calls and activities • Monitors video surveillance cameras and/or alarms for Police Department and City Hall facilities to identify suspicious activity Minimum Qualifications A combination of education, experience, and training that has provided the necessary knowledge, skills, and abilities is required for entry into the classification. A typical combination includes: Education and/or Experience: Graduation from high school; and two (2) years of customer service experience involving considerable public contact. Must currently be enrolled in a POST Public Safety Dispatcher Academy or have graduated from one in the last 6 months. Licenses and/or Certificates: A valid California Law Enforcement Teletype Systems (CLETS) certificate is required within three (3) months of employment. A certificate of completion from a California Commission on Peace Officer Standards and Training (POST) certified Public Safety Dispatchers' Basic Course is required within one (1) year of employment. Special Requirements: Satisfactory results from a background investigation, physical examination, and administrative screening. Required to work rotating shifts that are typically twelve and one-half (12 ½) hours per day and which include evenings, weekends, and/or holidays. May be required to adjust shift assignment and/or work mandatory overtime to ensure adequate staffing. Knowledge of: • Procedures and terminology used in public safety communications • Federal, state and local laws, codes, ordinances, and regulations governing public safety communications • Streets, landmarks, and geographic features within the City's service area • Public safety communications systems, including computer-aided dispatch (CAD) software, multi-line telephones, and two-way radios • Standard business software, including word processing, spreadsheet, and database programs • Principles and procedures of record keeping and reporting • Proper English usage, spelling, grammar and punctuation Skill to: • Operate various types of standard office equipment including personal computer and related software • Operate specialized public safety communications systems, including computer-aided dispatch (CAD) software, multi-line telephones and two-way radios Ability to: • Interpret and apply Federal, state and local laws, codes, ordinances, and regulations governing public safety communications • Read and interpret street maps • Effectively monitor, prioritize, and execute multiple tasks in a high stress, fluid work environment with officer and public safety at stake • Obtain and record complete and accurate information from individuals in emergency situations, including those who are emotionally distraught, angry or difficult to understand • Maintain professionalism, courtesy, and composure at all times, including emergency and high-stress situations • Demonstrate tact, respect, and empathy to gain the cooperation and compliance of individuals and defuse conflicts • Communicate clearly and concisely, both orally and in writing • Understand and follow oral and written instructions • Evaluate situations, identify problems, and exercise sound independent judgment within established guidelines • Establish and maintain courteous and effective working relationships with those encountered in the course of the work • Type accurately at a speed of at least 35 net words per minute • Maintain confidentiality of sensitive information Working Conditions & Physical Demands The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: While performing the duties of this job, the employee is regularly required to sit; talk or hear, both in person and by telephone; use hands to finger, handle, feel or operate specialized telecommunications equipment and standard office equipment; and reach with hands and arms. The employee occasionally stands or walks and lifts and moves records and documents weighing up to 20 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. Mental Demands: While performing the duties of this class, the incumbent is regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve complex problems; use math and mathematical reasoning; perform highly detailed work under changing, intensive deadlines, on multiple concurrent tasks; work with constant interruptions; interact with staff, law enforcement representatives, and the general public and remain calm when conveying and recalling information in emergency situations and dealing with emotionally upset individuals. The employee works in a paramilitary environment with a highly structured chain-of-command system. Work Environment: The employee works in office conditions with a noise level that is quiet or moderately quiet, at or below 85 decibels. The employee works alongside other employees in a confined, dimly lit area with limited freedom of movement outside of the work space. TYPING CERTIFICATION REQUIREMENTS: This position requires a typing speed of 35 net words per minute. For typing certification requirements and instructions, please CLICK HERE . The City of Tustin is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities. Closing Date/Time: Continuous
State of Nevada
Reno, Nevada, United States
PUBLIC SAFETY DISPATCHER 2 - UNDERFILL - Requisition ID: 15283 Recruitment Type: Open Competitive Posting Close Date: 3/8/2023 Geographical Location: Reno, Sparks Department:DEPARTMENT OF WILDLIFE Division: DEPARTMENT OF WILDLIFE Business Unit: HR-LAW ENFORCEMENT Work Type:PERMANENT *Pay Grade: GRADE 29 Salary Range: $40,340.16 - $58,965.12 Full-Time/Part-Time: Full Time Recruiter: DANIEL JOHN LABARBERA Phone: Email: d.labarbera@admin.nv.gov Position Description Incumbents perform in a trainee capacity and acquire the knowledge, skills and abilities required in this occupation. OR Incumbents perform basic tasks or elements of the job not requiring the additional knowledge, skills and abilities to perform at the next level in the series. Public Safety Dispatchers perform technical communications work in the operation of a district, central, or statewide communications center including but not limited to: providing assistance to law enforcement units in both routine and emergency situations; dispatching enforcement units and other emergency mobile units from a computerized dispatch center; researching various criminal justice records systems and transmitting the required information; placing telephone calls for officials and registered vehicle owners at accident scenes; providing assistance to other law enforcement agencies as requested; maintaining a variety of logs and records; and preparing statistical summaries on center activities. Provides law enforcement and public safety dispatch services to field game wardens and in contract with federal law enforcement agencies on the NDOW frequency throughout the State from the central dispatch center in Reno. Dispatchers also provide general dispatch services for all non-law enforcement NDOW employees in the field and for NDOW’s helicopter flights. To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-11_0/ Minimum Qualifications Two years of experience in law enforcement communications or dispatch work; OR one year as a Public Safety Dispatcher I in Nevada State service. The Examination Application Evaluation Exam The exam will consist of an application and resume evaluation. It is essential that applications/resumes include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. Special Requirements Positions require work on evenings, weekends, and/or holidays. A State of Nevada/FBI background check will be required of the selected applicant at the cost of the applicant. This recruitment may close at any time based on the number of applications received. Qualified applicants are encouraged to apply as soon as possible. *The salary range indicated in this announcement is based on the Employee/Employer retirement compensation schedule. An employer-only option is available at a reduced salary range. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. Nearest Major Market: Reno Nearest Secondary Market: Tahoe Closing Date/Time: 3/8/2023
PUBLIC SAFETY DISPATCHER 2 - UNDERFILL - Requisition ID: 15283 Recruitment Type: Open Competitive Posting Close Date: 3/8/2023 Geographical Location: Reno, Sparks Department:DEPARTMENT OF WILDLIFE Division: DEPARTMENT OF WILDLIFE Business Unit: HR-LAW ENFORCEMENT Work Type:PERMANENT *Pay Grade: GRADE 29 Salary Range: $40,340.16 - $58,965.12 Full-Time/Part-Time: Full Time Recruiter: DANIEL JOHN LABARBERA Phone: Email: d.labarbera@admin.nv.gov Position Description Incumbents perform in a trainee capacity and acquire the knowledge, skills and abilities required in this occupation. OR Incumbents perform basic tasks or elements of the job not requiring the additional knowledge, skills and abilities to perform at the next level in the series. Public Safety Dispatchers perform technical communications work in the operation of a district, central, or statewide communications center including but not limited to: providing assistance to law enforcement units in both routine and emergency situations; dispatching enforcement units and other emergency mobile units from a computerized dispatch center; researching various criminal justice records systems and transmitting the required information; placing telephone calls for officials and registered vehicle owners at accident scenes; providing assistance to other law enforcement agencies as requested; maintaining a variety of logs and records; and preparing statistical summaries on center activities. Provides law enforcement and public safety dispatch services to field game wardens and in contract with federal law enforcement agencies on the NDOW frequency throughout the State from the central dispatch center in Reno. Dispatchers also provide general dispatch services for all non-law enforcement NDOW employees in the field and for NDOW’s helicopter flights. To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-11_0/ Minimum Qualifications Two years of experience in law enforcement communications or dispatch work; OR one year as a Public Safety Dispatcher I in Nevada State service. The Examination Application Evaluation Exam The exam will consist of an application and resume evaluation. It is essential that applications/resumes include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. Special Requirements Positions require work on evenings, weekends, and/or holidays. A State of Nevada/FBI background check will be required of the selected applicant at the cost of the applicant. This recruitment may close at any time based on the number of applications received. Qualified applicants are encouraged to apply as soon as possible. *The salary range indicated in this announcement is based on the Employee/Employer retirement compensation schedule. An employer-only option is available at a reduced salary range. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. Nearest Major Market: Reno Nearest Secondary Market: Tahoe Closing Date/Time: 3/8/2023
City of Santa Clara, CA
Santa Clara, California, United States
Description The City The City of Santa Clara is a "full service" city - one of only a few communities in the Bay Area that has its own police, fire, library, recreation, and electric, water, and sewer utilities, as well as all of the other departments and civic amenities expected in a thriving community. Santa Clara is a family-oriented and business-friendly city, led by a city government that has developed an award-winning ethics program and a commitment to fostering public trust. Located in Santa Clara County at the southern tip of San Francisco Bay, about 45 miles south of San Francisco, Santa Clara is a strategic regional hub, convenient to freeways, airports, railroads, expressways, light rail, and other public transportation. The Department The men and women of the Santa Clara Police Department take tremendous pride in providing the community with outstanding service through the "Santa Clara Way" of service. In partnership with the citizens, the team provides law enforcement services with professional and dedicated staff. The team will always identify and resolve problems utilizing all available resources and perform services professionally and with a high level of integrity. To learn more visit our website . The Position As a Public Safety Dispatcher II, this non-sworn classification dispatches public safety, fire, and emergency medical services out into the community. The successful incumbent will be responsible for receiving incoming calls for police, fire, or medical assistance and dispatch necessary units. This classification is distinguished from the Public Safety Dispatcher I by a broader range of responsibility due to a higher level of experience and training. Meeting the minimum qualifications does not guarantee admittance into the examination process. Only the most qualified candidates who demonstrate the best combination of qualifications in relation to the requirements and duties of the position will be invited to test. Please be advised that a practical examination will be administered between April 10 - 21, 2023. Candidates must attain a passing score on each phase of the examination process to qualify for the Eligible List. A department interview will be required prior to appointment. DISTINGUISHING CHARACTERISTICS This is the journey-level classification in the non-sworn flexibility staffed Public Safety Dispatcher I/II series. Incumbents are expected to work independently and exercise judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. This class is distinguished from the class of Public Safety Dispatcher I in that the latter is the entry level class where incumbents are trained on full range of dispatch functions under immediate supervision. This class is distinguished from the Senior Public Safety Dispatcher in that the latter has full responsibility for supervising a shift of Public Safety Dispatchers I/II. Typical Duties Each position in this classification may not include all the duties listed below, nor do the examples cover all the duties that may be performed. Operates base radio console equipment, transmitting and receiving routine and emergency messages Receives emergency and routine requests for services from the public via 9-1-1, alternate emergency lines, and business lines Dispatches appropriate emergency vehicles, equipment and personnel in response to those requests, in accordance with established policies and procedures Coordinates emergency operations between various departmental personnel and equipment Operates data terminals for information pertaining to daily public safety operations, and general emergency services Maintains written logs, files, and computer information in the prescribed manner Updates computer files and performs other clerical functions and tasks as directed Performs other related duties as assigned Minimum Qualifications EDUCATION AND EXPERIENCE Graduation from high school or possession of a GED; and The equivalent of two (2) years of paid employment experience in public safety dispatching within the past five (5) years of which at least one (1) year included solo status; or Five (5) years of current paid employment with a public safety agency or private emergency medical services agency, with high level Computer Aided Dispatch (CAD), radio and/or telephone operation; or Successful completion of probationary period as a Public Safety Dispatcher I with the City of Santa Clara. ACCEPTABLE SUBSTITUTIONS Possession of a valid California POST Public Safety Dispatcher Basic certificate, which may be substituted for six (6) months of the solo status experience. DESIRABLE QUALIFICATIONS Classroom education involving fire science or law enforcement related studies. LICENSES/CERTIFICATES Possession of a valid California POST Public Safety Dispatcher Basic Certificate and a valid Medical Priorities Dispatching System (MPDS) Certificate are required prior to the completion of the probationary period. OTHER REQUIREMENTS Must be able to perform all the essential functions of the job assignment. All candidates will be required to pass a City background investigation, which will include fingerprinting and may include polygraph and/or psychological testing. PERMANENT CITY EMPLOYEES PREFERENCE POINTS Current permanent employee candidates who receive a passing score on the examination will have an additional five (5) points added to his/her final score. Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application. Knowledge, Skills, and Abilities Knowledge of: General public safety radio and telephone communications systems Police and fire emergency procedures Primary roads, streets, highways, major buildings, and public facilities within the City's boundaries Skill in: Reading and interpreting maps; and maintaining accurate records Ability to: Read, write, spell, and speak in clear, concise English Learn correct telephone answering techniques, policies and procedures Operate computer-aided dispatch (CAD) system with sufficient speed and accuracy to document field activity and create calls for service within response criteria guidelines Analyze situations quickly and accurately, while taking effective action to assure public safety provider and citizen safety Follow verbal and written instructions Communicate clearly and distinctly using radio and telephone equipment Maintain composure and work accurately in emergency situations Work in a team-based environment and achieve common goals Establish and maintain tactful, courteous, and effective working relationships with those contacted during the course of work, including the general public Work in a confined area, wearing a headset which restricts physical movement about the work area Accurately enter information into the CAD system while simultaneously receiving information by phone or radio Retrieve data from CAD terminal or other keyboard device, maintain appropriate documentation of previous events, details, and conversations Work in a highly structured environment where all communications are recorded or documented and reviewed as public record Handle multiple priorities and organize workload Extract information or data from other computer systems View multiple video display terminals for extended periods of time in low variable light conditions Distinguish and interpret the meaning of colors on video display terminals Distinguish and comprehend simultaneous communications from several sources Work continuously or uninterrupted as required, standing or sitting for extended periods of time Perform with a high standard of customer service, professional conduct, and civic responsibility Use emergency medical questioning techniques and provide medical instructions via telephone when required Type at a net rate of 35 wpm on a computer keyboard City of Santa Clara Benefit Summary Overview for Bargaining Unit #10 Public Safety Non-Sworn Employees Association This summary provides a brief overview of the City of Santa Clara’s benefits available to Bargaining Unit #10 employees in 2022. In the event of any conflict between the information in this summary and the applicable official plan documents, City Manager’s Directives (CMD’s), Personnel and Salary Resolution, or Memorandum of Understanding (MOU), the applicable official plan documents, CMD’s, Personnel and Salary Resolution, or MOU will prevail over this summary. Benefits are subject to change. Retirement: Membership in the California Public Employees Retirement System (CalPERS) Classic Employees: 2.7% @ age 55 formula - employee pays 8.00% of gross pay, minus $61 bi-weekly New Employees: 2.0% @ age 62 formula - employee pays 6.50% of gross pay Medicare and Social Security (FICA) Employee pays 6.20% up to $8,853.60 (Social Security) and 1.45% (Medicare) of gross pay Health Insurance: City contribution up to $1435.30/month, based on enrollment in a CalPERS health plan Employees electing health coverage with premiums above the City health contribution will pay additional premium costs from salary on a pre-tax basis Coverage is effective the first of the month after date of hire If an employee enrolls in a plan with a premium that is less than $974.77/month, they will be paid the difference in cash An employee is eligible for $686.66/month of the City’s health contribution, even if they opt-out of City-offered health insurance. An employee can receive an additional $286.99/month if they sign an annual attestation and provide proof of other group coverage for themselves and their tax family, if applicable. Contact Human Resources for more details Dental Insurance: Choice of two Delta Dental plans; enrollment is mandatory City pays lowest cost of employee only plan ($22.22 for 2022); additional cost is paid by employee Coverage is effective on the first day of the month following three full calendar months of employment Vision Insurance: Choice of two VSP plans City pays the lowest cost employee only plan ($9.00 for 2022); additional cost is paid by employee Coverage is effective the first of the month after date of hire Voluntary Employee Beneficiary Association (VEBA): City contributes $100.00 a month toward employee’s VEBA account. Account funds may be used to pay for qualified medical expenses after separation from the City and after age 50 (pre-tax) If account balance is less than $2,000 upon separation, then account funds can be used immediately Life Insurance: City pays for $50,000 of Basic Life Insurance coverage. Employer premium is $9.55/month Coverage is effective the first of the month after one calendar month of employment Additional optional insurance may be purchased by the employee for the employee, spouse, domestic partner, and/or dependent children State Disability Insurance (SDI): Employee pays 1.1% of gross pay; max deduction of $1,601.60 (includes PFL) 7 day waiting period. Maximum benefit is $1,540/week for absences due to non-work related injuries/illnesses. Benefit is based on earned wages in a specific 12-month period Paid Family Leave (PFL): Up to 8 weeks of benefits within a 12-month period to care for a family member or to bond with a new child No waiting period. Minimum benefit is $50/week. Maximum benefit is $1,540/week. Benefit is based on past quarterly wages Long Term Disability (LTD) Insurance Benefit is 2/3 of basic wage up to $7,500; max of $5,000/month City paid benefit. City pays $.558/$100 of insured earnings 30 calendar day waiting period Coverage is effective the first of the month after one calendar month of employment Deferred Compensation: Voluntary plan through Nationwide Retirement Solutions Employee may contribute up to the lesser of $20,500/year or 100% of gross compensation into a pre-tax 457(b) account or a post-tax Roth 457(b) account (or a combination of the two accounts) subject to IRS rules. Employees over 50 years of age may contribute up to $27,000/year Additionally, the City contributes $100.00 a month toward employee’s 457(b) account. This dollar amount will factor into the above mentioned IRS rules and limits Flexible Spending Account (IRS Section 125 Plan): Employee may contribute up to $2,850 per year in pre-tax dollars to a health care spending account Employee may contribute up to $5,000 per year in pre-tax dollars to a dependent care spending account Employee may contribute up to $280 per month in pre-tax dollars to a commuter benefit plan Vacation: Vacation is accrued bi-weekly, cannot use vacation during first 6 months of City service For 1 - 4 years of service: 10 days (80 hours)/year For 5 - 9 years of service: 15 days (120 hours)/year For 10 - 15 years of service: 21 days (168 hours)/year For 16 - 20 years of service: 22 days (176 hours)/year For 21+ years of service: 24 days (192 hours)/year Maximum vacation accrual is 400 hours Once per year, employees can elect to convert up to 60 hours of accrued vacation to cash to be paid out the following calendar year Sick Leave: Sick leave is accrued bi-weekly for equivalent of 96 hours per calendar year with no maximum accrual Up to 48 hours/year of accumulated sick leave may be used for family illness Up to 40 hours/year of accumulated sick leave may be used for personal leave Employee may convert sick leave to vacation once per calendar year (annual maximum conversion is 96 hours sick to 48 hours vacation) Partial sick leave payoff provision on retirement depending on years of service and sick leave cap (balance as of 01/01/2004 plus 1,500 hours) Compensatory Time Off (CTO): Employees may accrue CTO in lieu of overtime hours up to a maximum of 200 hours for Police Non-Sworn and 100 hours for Fire Non-Sworn 16 hours of CTO is credited to employees each January 1st (prorated if hired after January 1st) Holidays: Thirteen (13) paid eight-hour holidays per year Bilingual Pay: If the Department Head determines that there is a significant need or benefit, on a regular basis, to having the employee certified in a particular language other than English, a certified bilingual employee is eligible for $45/bi-weekly or $90/bi-weekly for advanced certification bilingual pay Night Differential Pay: Employees are eligible for 5.0% night differential pay for all hours worked between 4:00 p.m. and 6:00 a.m. Training Pay: Community Service Officer IIs, Police Records Specialist IIs, and Public Safety Dispatcher IIs assigned to train newly hired employees in eligible classifications are entitled to 5% training pay for the actual hours worked performing those duties Uniform Allowance: $600 for eligible classifications Tuition Reimbursement Program: Up to $2,000 per fiscal year for tuition reimbursement. See CMD 26 for details Psychological Counseling: At least 5 and up to 10 visits per incident. Available to employee and dependents. Employee pays 10% of the cost of each visit. Employee Assistance Program: Confidential counseling to employees and dependents. City paid benefit. Up to maximum of five (5) consultations per family member per incident per year; City paid premium is $4.03/month Appointments can be face-to-face appointments with an MHN network provider, phone appointments, or web- video appointments Employees may call Managed Health Network (MHN) confidentially at 1-800-227-1060 Retiree Medical Reimbursement Program: Employees who retire from the City with at least ten (10) years of service shall receive reimbursement to help cover retiree single health insurance premiums. The reimbursement maximum includes the PEMHCA minimum. Up to age 65, retirees are eligible for reimbursement up to $392.00/month in 2022 (amount adjusted annually) After age 65, retirees are eligible for reimbursement up to $235.00/month in 2022 (amount adjusted annually) Paid Meal Break: Employees in all Communications Dispatcher classifications and in the classifications of Police Records Specialist II, Police Records Supervisor, Community Service Officer I/II, and Jail Service Officer will be paid for the meal break during the regularly scheduled shift and will be subject to call back during the meal period Closing Date/Time: 3/31/2023 4:00 PM Pacific
Description The City The City of Santa Clara is a "full service" city - one of only a few communities in the Bay Area that has its own police, fire, library, recreation, and electric, water, and sewer utilities, as well as all of the other departments and civic amenities expected in a thriving community. Santa Clara is a family-oriented and business-friendly city, led by a city government that has developed an award-winning ethics program and a commitment to fostering public trust. Located in Santa Clara County at the southern tip of San Francisco Bay, about 45 miles south of San Francisco, Santa Clara is a strategic regional hub, convenient to freeways, airports, railroads, expressways, light rail, and other public transportation. The Department The men and women of the Santa Clara Police Department take tremendous pride in providing the community with outstanding service through the "Santa Clara Way" of service. In partnership with the citizens, the team provides law enforcement services with professional and dedicated staff. The team will always identify and resolve problems utilizing all available resources and perform services professionally and with a high level of integrity. To learn more visit our website . The Position As a Public Safety Dispatcher II, this non-sworn classification dispatches public safety, fire, and emergency medical services out into the community. The successful incumbent will be responsible for receiving incoming calls for police, fire, or medical assistance and dispatch necessary units. This classification is distinguished from the Public Safety Dispatcher I by a broader range of responsibility due to a higher level of experience and training. Meeting the minimum qualifications does not guarantee admittance into the examination process. Only the most qualified candidates who demonstrate the best combination of qualifications in relation to the requirements and duties of the position will be invited to test. Please be advised that a practical examination will be administered between April 10 - 21, 2023. Candidates must attain a passing score on each phase of the examination process to qualify for the Eligible List. A department interview will be required prior to appointment. DISTINGUISHING CHARACTERISTICS This is the journey-level classification in the non-sworn flexibility staffed Public Safety Dispatcher I/II series. Incumbents are expected to work independently and exercise judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. This class is distinguished from the class of Public Safety Dispatcher I in that the latter is the entry level class where incumbents are trained on full range of dispatch functions under immediate supervision. This class is distinguished from the Senior Public Safety Dispatcher in that the latter has full responsibility for supervising a shift of Public Safety Dispatchers I/II. Typical Duties Each position in this classification may not include all the duties listed below, nor do the examples cover all the duties that may be performed. Operates base radio console equipment, transmitting and receiving routine and emergency messages Receives emergency and routine requests for services from the public via 9-1-1, alternate emergency lines, and business lines Dispatches appropriate emergency vehicles, equipment and personnel in response to those requests, in accordance with established policies and procedures Coordinates emergency operations between various departmental personnel and equipment Operates data terminals for information pertaining to daily public safety operations, and general emergency services Maintains written logs, files, and computer information in the prescribed manner Updates computer files and performs other clerical functions and tasks as directed Performs other related duties as assigned Minimum Qualifications EDUCATION AND EXPERIENCE Graduation from high school or possession of a GED; and The equivalent of two (2) years of paid employment experience in public safety dispatching within the past five (5) years of which at least one (1) year included solo status; or Five (5) years of current paid employment with a public safety agency or private emergency medical services agency, with high level Computer Aided Dispatch (CAD), radio and/or telephone operation; or Successful completion of probationary period as a Public Safety Dispatcher I with the City of Santa Clara. ACCEPTABLE SUBSTITUTIONS Possession of a valid California POST Public Safety Dispatcher Basic certificate, which may be substituted for six (6) months of the solo status experience. DESIRABLE QUALIFICATIONS Classroom education involving fire science or law enforcement related studies. LICENSES/CERTIFICATES Possession of a valid California POST Public Safety Dispatcher Basic Certificate and a valid Medical Priorities Dispatching System (MPDS) Certificate are required prior to the completion of the probationary period. OTHER REQUIREMENTS Must be able to perform all the essential functions of the job assignment. All candidates will be required to pass a City background investigation, which will include fingerprinting and may include polygraph and/or psychological testing. PERMANENT CITY EMPLOYEES PREFERENCE POINTS Current permanent employee candidates who receive a passing score on the examination will have an additional five (5) points added to his/her final score. Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application. Knowledge, Skills, and Abilities Knowledge of: General public safety radio and telephone communications systems Police and fire emergency procedures Primary roads, streets, highways, major buildings, and public facilities within the City's boundaries Skill in: Reading and interpreting maps; and maintaining accurate records Ability to: Read, write, spell, and speak in clear, concise English Learn correct telephone answering techniques, policies and procedures Operate computer-aided dispatch (CAD) system with sufficient speed and accuracy to document field activity and create calls for service within response criteria guidelines Analyze situations quickly and accurately, while taking effective action to assure public safety provider and citizen safety Follow verbal and written instructions Communicate clearly and distinctly using radio and telephone equipment Maintain composure and work accurately in emergency situations Work in a team-based environment and achieve common goals Establish and maintain tactful, courteous, and effective working relationships with those contacted during the course of work, including the general public Work in a confined area, wearing a headset which restricts physical movement about the work area Accurately enter information into the CAD system while simultaneously receiving information by phone or radio Retrieve data from CAD terminal or other keyboard device, maintain appropriate documentation of previous events, details, and conversations Work in a highly structured environment where all communications are recorded or documented and reviewed as public record Handle multiple priorities and organize workload Extract information or data from other computer systems View multiple video display terminals for extended periods of time in low variable light conditions Distinguish and interpret the meaning of colors on video display terminals Distinguish and comprehend simultaneous communications from several sources Work continuously or uninterrupted as required, standing or sitting for extended periods of time Perform with a high standard of customer service, professional conduct, and civic responsibility Use emergency medical questioning techniques and provide medical instructions via telephone when required Type at a net rate of 35 wpm on a computer keyboard City of Santa Clara Benefit Summary Overview for Bargaining Unit #10 Public Safety Non-Sworn Employees Association This summary provides a brief overview of the City of Santa Clara’s benefits available to Bargaining Unit #10 employees in 2022. In the event of any conflict between the information in this summary and the applicable official plan documents, City Manager’s Directives (CMD’s), Personnel and Salary Resolution, or Memorandum of Understanding (MOU), the applicable official plan documents, CMD’s, Personnel and Salary Resolution, or MOU will prevail over this summary. Benefits are subject to change. Retirement: Membership in the California Public Employees Retirement System (CalPERS) Classic Employees: 2.7% @ age 55 formula - employee pays 8.00% of gross pay, minus $61 bi-weekly New Employees: 2.0% @ age 62 formula - employee pays 6.50% of gross pay Medicare and Social Security (FICA) Employee pays 6.20% up to $8,853.60 (Social Security) and 1.45% (Medicare) of gross pay Health Insurance: City contribution up to $1435.30/month, based on enrollment in a CalPERS health plan Employees electing health coverage with premiums above the City health contribution will pay additional premium costs from salary on a pre-tax basis Coverage is effective the first of the month after date of hire If an employee enrolls in a plan with a premium that is less than $974.77/month, they will be paid the difference in cash An employee is eligible for $686.66/month of the City’s health contribution, even if they opt-out of City-offered health insurance. An employee can receive an additional $286.99/month if they sign an annual attestation and provide proof of other group coverage for themselves and their tax family, if applicable. Contact Human Resources for more details Dental Insurance: Choice of two Delta Dental plans; enrollment is mandatory City pays lowest cost of employee only plan ($22.22 for 2022); additional cost is paid by employee Coverage is effective on the first day of the month following three full calendar months of employment Vision Insurance: Choice of two VSP plans City pays the lowest cost employee only plan ($9.00 for 2022); additional cost is paid by employee Coverage is effective the first of the month after date of hire Voluntary Employee Beneficiary Association (VEBA): City contributes $100.00 a month toward employee’s VEBA account. Account funds may be used to pay for qualified medical expenses after separation from the City and after age 50 (pre-tax) If account balance is less than $2,000 upon separation, then account funds can be used immediately Life Insurance: City pays for $50,000 of Basic Life Insurance coverage. Employer premium is $9.55/month Coverage is effective the first of the month after one calendar month of employment Additional optional insurance may be purchased by the employee for the employee, spouse, domestic partner, and/or dependent children State Disability Insurance (SDI): Employee pays 1.1% of gross pay; max deduction of $1,601.60 (includes PFL) 7 day waiting period. Maximum benefit is $1,540/week for absences due to non-work related injuries/illnesses. Benefit is based on earned wages in a specific 12-month period Paid Family Leave (PFL): Up to 8 weeks of benefits within a 12-month period to care for a family member or to bond with a new child No waiting period. Minimum benefit is $50/week. Maximum benefit is $1,540/week. Benefit is based on past quarterly wages Long Term Disability (LTD) Insurance Benefit is 2/3 of basic wage up to $7,500; max of $5,000/month City paid benefit. City pays $.558/$100 of insured earnings 30 calendar day waiting period Coverage is effective the first of the month after one calendar month of employment Deferred Compensation: Voluntary plan through Nationwide Retirement Solutions Employee may contribute up to the lesser of $20,500/year or 100% of gross compensation into a pre-tax 457(b) account or a post-tax Roth 457(b) account (or a combination of the two accounts) subject to IRS rules. Employees over 50 years of age may contribute up to $27,000/year Additionally, the City contributes $100.00 a month toward employee’s 457(b) account. This dollar amount will factor into the above mentioned IRS rules and limits Flexible Spending Account (IRS Section 125 Plan): Employee may contribute up to $2,850 per year in pre-tax dollars to a health care spending account Employee may contribute up to $5,000 per year in pre-tax dollars to a dependent care spending account Employee may contribute up to $280 per month in pre-tax dollars to a commuter benefit plan Vacation: Vacation is accrued bi-weekly, cannot use vacation during first 6 months of City service For 1 - 4 years of service: 10 days (80 hours)/year For 5 - 9 years of service: 15 days (120 hours)/year For 10 - 15 years of service: 21 days (168 hours)/year For 16 - 20 years of service: 22 days (176 hours)/year For 21+ years of service: 24 days (192 hours)/year Maximum vacation accrual is 400 hours Once per year, employees can elect to convert up to 60 hours of accrued vacation to cash to be paid out the following calendar year Sick Leave: Sick leave is accrued bi-weekly for equivalent of 96 hours per calendar year with no maximum accrual Up to 48 hours/year of accumulated sick leave may be used for family illness Up to 40 hours/year of accumulated sick leave may be used for personal leave Employee may convert sick leave to vacation once per calendar year (annual maximum conversion is 96 hours sick to 48 hours vacation) Partial sick leave payoff provision on retirement depending on years of service and sick leave cap (balance as of 01/01/2004 plus 1,500 hours) Compensatory Time Off (CTO): Employees may accrue CTO in lieu of overtime hours up to a maximum of 200 hours for Police Non-Sworn and 100 hours for Fire Non-Sworn 16 hours of CTO is credited to employees each January 1st (prorated if hired after January 1st) Holidays: Thirteen (13) paid eight-hour holidays per year Bilingual Pay: If the Department Head determines that there is a significant need or benefit, on a regular basis, to having the employee certified in a particular language other than English, a certified bilingual employee is eligible for $45/bi-weekly or $90/bi-weekly for advanced certification bilingual pay Night Differential Pay: Employees are eligible for 5.0% night differential pay for all hours worked between 4:00 p.m. and 6:00 a.m. Training Pay: Community Service Officer IIs, Police Records Specialist IIs, and Public Safety Dispatcher IIs assigned to train newly hired employees in eligible classifications are entitled to 5% training pay for the actual hours worked performing those duties Uniform Allowance: $600 for eligible classifications Tuition Reimbursement Program: Up to $2,000 per fiscal year for tuition reimbursement. See CMD 26 for details Psychological Counseling: At least 5 and up to 10 visits per incident. Available to employee and dependents. Employee pays 10% of the cost of each visit. Employee Assistance Program: Confidential counseling to employees and dependents. City paid benefit. Up to maximum of five (5) consultations per family member per incident per year; City paid premium is $4.03/month Appointments can be face-to-face appointments with an MHN network provider, phone appointments, or web- video appointments Employees may call Managed Health Network (MHN) confidentially at 1-800-227-1060 Retiree Medical Reimbursement Program: Employees who retire from the City with at least ten (10) years of service shall receive reimbursement to help cover retiree single health insurance premiums. The reimbursement maximum includes the PEMHCA minimum. Up to age 65, retirees are eligible for reimbursement up to $392.00/month in 2022 (amount adjusted annually) After age 65, retirees are eligible for reimbursement up to $235.00/month in 2022 (amount adjusted annually) Paid Meal Break: Employees in all Communications Dispatcher classifications and in the classifications of Police Records Specialist II, Police Records Supervisor, Community Service Officer I/II, and Jail Service Officer will be paid for the meal break during the regularly scheduled shift and will be subject to call back during the meal period Closing Date/Time: 3/31/2023 4:00 PM Pacific
SAN BERNARDINO COUNTY, CA
San Bernardino, California, United States
The Job * Hiring Bonus: $1000 upon hire and $1000 upon completion of 2080 service hours. Refer your friends after joining our team and receive referral bonuses!! **R eferring employee shall receive a bonus of $250.00 for referred candidate hired into an eligible regular position and $500.00 upon that new employee's completion of 2080 service hours. See MOU for details. The Sheriff's Department is recruiting for Sheriff's Communications Dispatcher I who receive and evaluate incoming emergency (9-1-1) calls, routine calls for service, and enters calls into a Computer Aided Dispatch system. Positions are primarily located at the Valley Control Center in Rialto and the Desert Control Center in Hesperia. Each center serves as the primary 9-1-1 Public Safety Answering Point (PSAP) for its respective geographic location. Multiple vacancies exist at both locations. For more detailed information, review the Sheriff's Communications Dispatcher I job description. CONDITIONS OF EMPLOYMENT 1) Background: Candidates must not have been convicted of a felony and must successfully pass an extensive background investigation which includes a fingerprint check, polygraph, and psychological evaluation. 2) Shifts: Applicants must be available for all shifts; incumbents will be required to work rotating shifts, weekends , holidays , and evenings, including mandatory overtime; refusal of assigned shift may result in removal from the list or termination. Shift differential is available. 3) Availability: This department is a "24/7" operation, and the incumbent can expect to work rotating, night, weekend, day, and graveyard shifts, as well as holidays and weekends. Minimum Requirements REQUIRED KEYBOARDING SPEED 35 wpm REQUIRED CERTIFICATION California P.O.S.T. Basic Dispatch Certificate REQUIRED EXPERIENCE - Must meet one (1) of the following options: Option 1 Six (6) months of emergency call intake or dispatching with a law enforcement or fire agency during the past 5 years. Option 2 One (1) year within the past five (5) years as a regular law enforcement officer using a computer-aided dispatching system. Desired Qualifications The ideal candidate will be an experienced dispatcher who possesses current or recent dispatch experience with a California P.O.S.T agency and possesses a 120-hour P.O.S.T. Basic Complaint/Dispatcher Certificate. Selection Process Examination : There will be a competitive evaluation of qualifications based on a review of the Application and Supplemental Questionnaire. It is to your advantage to provide as much relevant and detailed work experience as possible. Application Procedure : Applications will be accepted continuously and reviewed weekly or periodically. Interested applicants are encouraged to apply as soon as possible as this recruitment may close at any time. Resumes will not be accepted in lieu of the application and/or supplemental questionnaire To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application. If you require technical assistance , please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. All communications regarding the selection process will be via email . Applicants are encouraged to check their e-mails frequently to obtain any correspondence associated with this recruitment. Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans' Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans' Preference points. Click here for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Closing Date/Time: Continuous
The Job * Hiring Bonus: $1000 upon hire and $1000 upon completion of 2080 service hours. Refer your friends after joining our team and receive referral bonuses!! **R eferring employee shall receive a bonus of $250.00 for referred candidate hired into an eligible regular position and $500.00 upon that new employee's completion of 2080 service hours. See MOU for details. The Sheriff's Department is recruiting for Sheriff's Communications Dispatcher I who receive and evaluate incoming emergency (9-1-1) calls, routine calls for service, and enters calls into a Computer Aided Dispatch system. Positions are primarily located at the Valley Control Center in Rialto and the Desert Control Center in Hesperia. Each center serves as the primary 9-1-1 Public Safety Answering Point (PSAP) for its respective geographic location. Multiple vacancies exist at both locations. For more detailed information, review the Sheriff's Communications Dispatcher I job description. CONDITIONS OF EMPLOYMENT 1) Background: Candidates must not have been convicted of a felony and must successfully pass an extensive background investigation which includes a fingerprint check, polygraph, and psychological evaluation. 2) Shifts: Applicants must be available for all shifts; incumbents will be required to work rotating shifts, weekends , holidays , and evenings, including mandatory overtime; refusal of assigned shift may result in removal from the list or termination. Shift differential is available. 3) Availability: This department is a "24/7" operation, and the incumbent can expect to work rotating, night, weekend, day, and graveyard shifts, as well as holidays and weekends. Minimum Requirements REQUIRED KEYBOARDING SPEED 35 wpm REQUIRED CERTIFICATION California P.O.S.T. Basic Dispatch Certificate REQUIRED EXPERIENCE - Must meet one (1) of the following options: Option 1 Six (6) months of emergency call intake or dispatching with a law enforcement or fire agency during the past 5 years. Option 2 One (1) year within the past five (5) years as a regular law enforcement officer using a computer-aided dispatching system. Desired Qualifications The ideal candidate will be an experienced dispatcher who possesses current or recent dispatch experience with a California P.O.S.T agency and possesses a 120-hour P.O.S.T. Basic Complaint/Dispatcher Certificate. Selection Process Examination : There will be a competitive evaluation of qualifications based on a review of the Application and Supplemental Questionnaire. It is to your advantage to provide as much relevant and detailed work experience as possible. Application Procedure : Applications will be accepted continuously and reviewed weekly or periodically. Interested applicants are encouraged to apply as soon as possible as this recruitment may close at any time. Resumes will not be accepted in lieu of the application and/or supplemental questionnaire To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application. If you require technical assistance , please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. All communications regarding the selection process will be via email . Applicants are encouraged to check their e-mails frequently to obtain any correspondence associated with this recruitment. Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans' Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans' Preference points. Click here for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Closing Date/Time: Continuous
SAN BERNARDINO COUNTY, CA
San Bernardino, California, United States
The Job *$1000 upon hire and $1000 upon completion of 2080 service hours. **R eferring employee shall receive a bonus of $250.00 for referred candidate hired into an eligible regular position and $500.00 upon that new employee's completion of 2080 service hours. See MOU for details. The Sheriff's Department is recruiting Experienced Communications Dispatchers to dispatch and maintain continuous communication with emergency units in the field. Positions are primarily located at the Valley Control Center in Rialto and the Desert Control Center in Hesperia. Each center serves as the primary 9-1-1 Public Safety Answering Point (PSAP) for its respective geographic location. Multiple vacancies exist at both locations. For more detailed information, refer to the Sheriff's Communications Dispatcher II job description. POST Differential pay - Intermediate POST Certificate ($1.00/hr) or Advanced POST Certificate ($1.50/hr) CONDITIONS OF EMPLOYMENT 1) Certificate: S uccessful completion of 120-hour P.O.S.T. Basic Complaint/Dispatcher Certificate and receive a satisfactory work performance evaluation. 2) Background: Candidates must not have been convicted of a felony and must successfully pass an extensive background investigation which includes a fingerprint check, polygraph, and psychological evaluation. 3) Shifts: Applicants must be available for all shifts; incumbents will be required to work rotating shifts, weekends , holidays , and evenings, including mandatory overtime; refusal of assigned shift may result in removal from the list or termination. Shift differential is available. 4) Availability: This department is a "24/7" operation, and the incumbent can expect to work rotating, night, weekend, day, and graveyard shifts, as well as holidays and weekends. Minimum Requirements Must meet ALL of the following KEYBOARDING SPEED 35 wpm CERTIFICATION California P.O.S.T. Basic Dispatch Certificate. EXPERIENCE One (1) year of emergency dispatching experience with a law enforcement agency within the past 5 years Desired Qualifications The ideal candidate will possess the following: 120-hour P.O.S.T. Basic Complaint/Dispatcher Certificate 40-hour Computer-aided Dispatching System Training Course Certificate Department of Justice certified CLETS course Department of Justice certified DMV course Selection Process Examination : There will be a competitive evaluation of qualifications based on a review of the Application and Supplemental Questionnaire. It is to your advantage to provide as much relevant and detailed work experience as possible. Application Procedure : Applications will be accepted continuously and reviewed on a weekly basis or periodically. Interested applicants are encouraged to apply as soon as possible as this recruitment may close at any time. ( Resumes will not be accepted in lieu of the application and/or supplemental questionnaire.) Applications will be accepted and processed continuously while the recruitment remains open. This recruitment may close at any time. Successful candidates will be placed on the eligible list for six (6) months . While the list remains active, and as vacancies occur, candidates may be invited to an interview which will include an evaluation of oral communication skills as required by CA P.O.S.T. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application. If you require technical assistance , please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. All communications regarding the selection process will be via email . Applicants are encouraged to check their e-mails frequently to obtain any correspondence associated with this recruitment. Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment. Please click HERE for important Applicant Information and the County Employment Process . Closing Date/Time: Continuous
The Job *$1000 upon hire and $1000 upon completion of 2080 service hours. **R eferring employee shall receive a bonus of $250.00 for referred candidate hired into an eligible regular position and $500.00 upon that new employee's completion of 2080 service hours. See MOU for details. The Sheriff's Department is recruiting Experienced Communications Dispatchers to dispatch and maintain continuous communication with emergency units in the field. Positions are primarily located at the Valley Control Center in Rialto and the Desert Control Center in Hesperia. Each center serves as the primary 9-1-1 Public Safety Answering Point (PSAP) for its respective geographic location. Multiple vacancies exist at both locations. For more detailed information, refer to the Sheriff's Communications Dispatcher II job description. POST Differential pay - Intermediate POST Certificate ($1.00/hr) or Advanced POST Certificate ($1.50/hr) CONDITIONS OF EMPLOYMENT 1) Certificate: S uccessful completion of 120-hour P.O.S.T. Basic Complaint/Dispatcher Certificate and receive a satisfactory work performance evaluation. 2) Background: Candidates must not have been convicted of a felony and must successfully pass an extensive background investigation which includes a fingerprint check, polygraph, and psychological evaluation. 3) Shifts: Applicants must be available for all shifts; incumbents will be required to work rotating shifts, weekends , holidays , and evenings, including mandatory overtime; refusal of assigned shift may result in removal from the list or termination. Shift differential is available. 4) Availability: This department is a "24/7" operation, and the incumbent can expect to work rotating, night, weekend, day, and graveyard shifts, as well as holidays and weekends. Minimum Requirements Must meet ALL of the following KEYBOARDING SPEED 35 wpm CERTIFICATION California P.O.S.T. Basic Dispatch Certificate. EXPERIENCE One (1) year of emergency dispatching experience with a law enforcement agency within the past 5 years Desired Qualifications The ideal candidate will possess the following: 120-hour P.O.S.T. Basic Complaint/Dispatcher Certificate 40-hour Computer-aided Dispatching System Training Course Certificate Department of Justice certified CLETS course Department of Justice certified DMV course Selection Process Examination : There will be a competitive evaluation of qualifications based on a review of the Application and Supplemental Questionnaire. It is to your advantage to provide as much relevant and detailed work experience as possible. Application Procedure : Applications will be accepted continuously and reviewed on a weekly basis or periodically. Interested applicants are encouraged to apply as soon as possible as this recruitment may close at any time. ( Resumes will not be accepted in lieu of the application and/or supplemental questionnaire.) Applications will be accepted and processed continuously while the recruitment remains open. This recruitment may close at any time. Successful candidates will be placed on the eligible list for six (6) months . While the list remains active, and as vacancies occur, candidates may be invited to an interview which will include an evaluation of oral communication skills as required by CA P.O.S.T. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application. If you require technical assistance , please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. All communications regarding the selection process will be via email . Applicants are encouraged to check their e-mails frequently to obtain any correspondence associated with this recruitment. Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment. Please click HERE for important Applicant Information and the County Employment Process . Closing Date/Time: Continuous
SAN BERNARDINO COUNTY, CA
San Bernardino, California, United States
The Job *$1000 upon promotion to the journey-level classification and $1000 upon successful completion of 2080 service hours in the journey-level classification. See MOU for details. The Sheriff's Department is recruiting for Advanced Communications Dispatchers who dispatch emergency vehicles to incidents involving public safety. Positions are primarily located at the Valley Control Center in Rialto and the Desert Control Center in Hesperia. Each center serves as the primary 9-1-1 Public Safety Answering Point (PSAP) for its respective geographic location. Multiple vacancies exist at both locations. For more detailed information, refer to the Sheriff's Communications Dispatcher II job description. CONDITIONS OF EMPLOYMENT 1) Promotion: Sheriff's Communications Dispatcher II Trainees are eligible for promotion to Sheriff's Communications Dispatcher II ($59,779.20 - $82,160 annually) upon meeting the minimum requirements for that class including receiving a satisfactory work performance evaluation. Incumbents must promote within eighteen (18) months or be terminated. 2) Background: Candidates must not have been convicted of a felony and must successfully pass an extensive background investigation which includes a fingerprint check and polygraph. May also include a psychological evaluation. 3) Shift: Applicants must be available for all shifts; incumbents will be required to work rotating shifts, or be on call for work, on weekends, holidays, and evenings, including mandatory overtime; refusal of assigned shift may result in removal from the list or termination. 4) Availability: This department is a "24/7" operation, and the incumbent can expect to work rotating, night, weekend, day, and graveyard shifts, as well as holidays and weekends. Minimum Requirements REQUIRED KEYBOARDING SPEED 35 wpm REQUIRED CERTIFICATION California P.O.S.T. Basic Dispatch Certificate REQUIRED EXPERIENCE - Must meet one (1) of the following options: Option 1 Twelve (12) months of emergency call intake or dispatching experience with a law enforcement agency within the past 5 years. Option 2 Six (6) months as a Sheriff's Communications Dispatcher I with San Bernardino County within the past 5 years. Desired Qualifications The ideal candidate will possess the following: 120-hour P.O.S.T. Basic Complaint/Dispatcher Certificate 40-hour Computer-aided Dispatching System Training Course Certificate Department of Justice certified CLETS course Department of Justice certified DMV course Selection Process Examination : There will be a competitive evaluation of qualifications based on a review of the Application and Supplemental Questionnaire. It is to your advantage to provide as much relevant and detailed work experience as possible. Application Procedure : Applications will be accepted continuously and reviewed periodically. Interested applicants are encouraged to apply as soon as possible as this recruitment may close at any time. To ensure timely and successful submission of your online application, please allow ample time to complete your application and consider applying before the posted deadline date. Applicants will be automatically logged out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted , you will receive an on-screen confirmation and an email. We recommend that you save and/or print these for your records. If you require technical assistance , please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. All communications regarding the selection process will be via email . Applicants are encouraged to check their e-mails frequently to obtain any correspondence associated with this recruitment. Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans' Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans' Preference points. Click here for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Closing Date/Time: Continuous
The Job *$1000 upon promotion to the journey-level classification and $1000 upon successful completion of 2080 service hours in the journey-level classification. See MOU for details. The Sheriff's Department is recruiting for Advanced Communications Dispatchers who dispatch emergency vehicles to incidents involving public safety. Positions are primarily located at the Valley Control Center in Rialto and the Desert Control Center in Hesperia. Each center serves as the primary 9-1-1 Public Safety Answering Point (PSAP) for its respective geographic location. Multiple vacancies exist at both locations. For more detailed information, refer to the Sheriff's Communications Dispatcher II job description. CONDITIONS OF EMPLOYMENT 1) Promotion: Sheriff's Communications Dispatcher II Trainees are eligible for promotion to Sheriff's Communications Dispatcher II ($59,779.20 - $82,160 annually) upon meeting the minimum requirements for that class including receiving a satisfactory work performance evaluation. Incumbents must promote within eighteen (18) months or be terminated. 2) Background: Candidates must not have been convicted of a felony and must successfully pass an extensive background investigation which includes a fingerprint check and polygraph. May also include a psychological evaluation. 3) Shift: Applicants must be available for all shifts; incumbents will be required to work rotating shifts, or be on call for work, on weekends, holidays, and evenings, including mandatory overtime; refusal of assigned shift may result in removal from the list or termination. 4) Availability: This department is a "24/7" operation, and the incumbent can expect to work rotating, night, weekend, day, and graveyard shifts, as well as holidays and weekends. Minimum Requirements REQUIRED KEYBOARDING SPEED 35 wpm REQUIRED CERTIFICATION California P.O.S.T. Basic Dispatch Certificate REQUIRED EXPERIENCE - Must meet one (1) of the following options: Option 1 Twelve (12) months of emergency call intake or dispatching experience with a law enforcement agency within the past 5 years. Option 2 Six (6) months as a Sheriff's Communications Dispatcher I with San Bernardino County within the past 5 years. Desired Qualifications The ideal candidate will possess the following: 120-hour P.O.S.T. Basic Complaint/Dispatcher Certificate 40-hour Computer-aided Dispatching System Training Course Certificate Department of Justice certified CLETS course Department of Justice certified DMV course Selection Process Examination : There will be a competitive evaluation of qualifications based on a review of the Application and Supplemental Questionnaire. It is to your advantage to provide as much relevant and detailed work experience as possible. Application Procedure : Applications will be accepted continuously and reviewed periodically. Interested applicants are encouraged to apply as soon as possible as this recruitment may close at any time. To ensure timely and successful submission of your online application, please allow ample time to complete your application and consider applying before the posted deadline date. Applicants will be automatically logged out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted , you will receive an on-screen confirmation and an email. We recommend that you save and/or print these for your records. If you require technical assistance , please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. All communications regarding the selection process will be via email . Applicants are encouraged to check their e-mails frequently to obtain any correspondence associated with this recruitment. Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans' Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans' Preference points. Click here for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Closing Date/Time: Continuous
City of Sanibel
Sanibel, FL, United States
Description Under general direction, responsible for the day-to-day functions of the dispatch operations. Performs all duties of a Telecommunications and 911 Operator. Position is responsible for directing the receipt, processing, and dissemination of life safety, and routine information in an accurate and timely manner to provide expeditious response to emergency and non-emergency situations. Employees in this class perform considerable record maintenance functions requiring specialized knowledge of departmental rules, state law, and city regulations and must be able to apply acute attention to detail. Due to the sensitive and confidential nature of information processed, employees in this class must exercise acute levels of discretion concerning duties performed. Duties Receives all incoming telephone calls, screens, transmits information to proper City/County police, fire, emergency or other appropriate personnel or agencies; records and logs all messages. Maintains constant radio contact with City/County law enforcement, fire, and emergency units; receives and transmits messages, maintains records and logs or these contacts. Prepares, types, files, copies and maintains a wide variety of departmental papers such as identification cards, General Offense and Arrest Reports, dark house reports, warrants and parking permits; receives and receipts monies for parking violation tickets. Handles public walk-in inquiries at police department. Disseminates to public information regarding general police or specific crime information, informs City merchants on area crime schemes. Monitors, sends, receives and distributes teletype information. Performs routine checks on emergency and general alarm equipment, activates alarm systems. Required Education, Experience, License, Registration, and Certification Qualifications High school diploma or GED; supplemented by the possession of a State of Florida, 911 Public Safety Telecommunicator certification and FCIC / NCIC certification. Must be able to work holidays, weekends and nights. Supplemental or Additional Information Knowledge of Public Safety communication practices and procedures. Knowledge of computerized dispatching procedures with functional capabilities concerning large volume traffic management ensuring life safety, accuracy, efficiency and optimal results. Knowledge of computerized FCIC / NCIC policies and procedures. Knowledge of report and record keeping principles and techniques. Written and oral communications skills for effective expression and clarity in task assignment. Skilled in the use of computers, modern office equipment and specialized departmental equipment. Ability to handle a multitude of diverse tasks simultaneously while maintaining an attention to detail for the purpose of ensuring accuracy in task performance. Ability to exercise discretion in matters of a sensitive and confidential nature.
Description Under general direction, responsible for the day-to-day functions of the dispatch operations. Performs all duties of a Telecommunications and 911 Operator. Position is responsible for directing the receipt, processing, and dissemination of life safety, and routine information in an accurate and timely manner to provide expeditious response to emergency and non-emergency situations. Employees in this class perform considerable record maintenance functions requiring specialized knowledge of departmental rules, state law, and city regulations and must be able to apply acute attention to detail. Due to the sensitive and confidential nature of information processed, employees in this class must exercise acute levels of discretion concerning duties performed. Duties Receives all incoming telephone calls, screens, transmits information to proper City/County police, fire, emergency or other appropriate personnel or agencies; records and logs all messages. Maintains constant radio contact with City/County law enforcement, fire, and emergency units; receives and transmits messages, maintains records and logs or these contacts. Prepares, types, files, copies and maintains a wide variety of departmental papers such as identification cards, General Offense and Arrest Reports, dark house reports, warrants and parking permits; receives and receipts monies for parking violation tickets. Handles public walk-in inquiries at police department. Disseminates to public information regarding general police or specific crime information, informs City merchants on area crime schemes. Monitors, sends, receives and distributes teletype information. Performs routine checks on emergency and general alarm equipment, activates alarm systems. Required Education, Experience, License, Registration, and Certification Qualifications High school diploma or GED; supplemented by the possession of a State of Florida, 911 Public Safety Telecommunicator certification and FCIC / NCIC certification. Must be able to work holidays, weekends and nights. Supplemental or Additional Information Knowledge of Public Safety communication practices and procedures. Knowledge of computerized dispatching procedures with functional capabilities concerning large volume traffic management ensuring life safety, accuracy, efficiency and optimal results. Knowledge of computerized FCIC / NCIC policies and procedures. Knowledge of report and record keeping principles and techniques. Written and oral communications skills for effective expression and clarity in task assignment. Skilled in the use of computers, modern office equipment and specialized departmental equipment. Ability to handle a multitude of diverse tasks simultaneously while maintaining an attention to detail for the purpose of ensuring accuracy in task performance. Ability to exercise discretion in matters of a sensitive and confidential nature.
City of Santa Clara, CA
Santa Clara, California, United States
Description The City The City of Santa Clara is a "full service" city - one of only a few communities in the Bay Area that has its own police, fire, library, recreation, and electric, water, and sewer utilities, as well as all of the other departments and civic amenities expected in a thriving community. Santa Clara is a family-oriented and business-friendly city, led by a city government that has developed an award-winning ethics program and a commitment to fostering public trust. Located in Santa Clara County at the southern tip of San Francisco Bay, about 45 miles south of San Francisco, Santa Clara is a strategic regional hub, convenient to freeways, airports, railroads, expressways, light rail, and other public transportation. The Department The men and women of the Santa Clara Police Department take tremendous pride in providing the community with outstanding service through the "Santa Clara Way" of service. In partnership with the citizens, the team provides law enforcement services with professional and dedicated staff. The team will always identify and resolve problems utilizing all available resources and perform services professionally and with a high level of integrity. To learn more visit our website . The Position As a Public Safety Dispatcher I, this non-sworn entry-level classification dispatches public safety, fire, and emergency medical services out into the community. The successful incumbent will be responsible for answering the telephone, accepting emergency and non-emergency requests from the public, transmitting and analyzing information received and dispatching police and fire personnel accordingly. Performs related work as required. Upon successful completion of a probationary period, incumbent must possess a current POST Basic Dispatch certificate and a Medical Priorities Dispatching System (MPDS) certificate, in order to be eligible for promotion to Public Safety Dispatcher II. Meeting the minimum qualifications does not guarantee admittance into the examination process. Only the most qualified candidates who demonstrate the best combination of qualifications in relation to the requirements and duties of the position will be invited to test. Please be advised that a practical examination will be administered between April 10 - 21, 2023. Candidates must attain a passing score on each phase of the examination process to qualify for the Eligible List. A department interview will be required prior to appointment. DISTINGUISHING CHARACTERISTICS This is the entry-level classification in the non-sworn flexibility staffed Public Safety Dispatcher I/II series. Incumbents work under immediate supervision as they are provided with formal in classroom and field training on dispatching operations, policies, and procedure. Incumbents develop the knowledge, skills and abilities necessary to perform the full range of public safety dispatching functions. This class is distinguished from the class of Public Safety Dispatcher II in that the latter is the journey-level class where incumbents are required to handle the full range of dispatch functions under general supervision. Typical Duties Each position in this classification may not include all the duties listed below, nor do the examples cover all the duties that may be performed. Under immediate supervision: Operates base radio console equipment, transmitting and receiving routine and emergency messages Receives emergency and routine requests for services from the public via 9-1-1, alternate emergency lines, and business lines Dispatches appropriate emergency vehicles, equipment, and personnel in response to those requests, in accordance with established policies and procedures Coordinates emergency operations between various departmental personnel and equipment Operates data terminals for information pertaining to daily public safety operations, and general emergency services Maintains written logs, files, and computer information in the prescribed manner Updates computer files and performs other clerical functions and tasks as directed Performs other related duties as assigned Minimum Qualifications EDUCATION AND EXPERIENCE Graduation from high school or possession of a GED; and Two (2) years of paid employment experience requiring a high level of public contact defined as customer service, a call center, or a closely related field where substantial face-to-face or over-the-phone contact was made with the public; or One (1) year of experience answering and processing emergency phone calls from the public for law enforcement, fire department, or emergency medical service assistance, including six (6) months of solo status. ACCEPTABLE SUBSTITUTION Possession of a valid California POST Public Safety Dispatcher Basic certificate may be substituted for six (6) months of the required employment experience. DESIRABLE QUALIFICATIONS Classroom education involving fire science or law enforcement related studies. LICENSES/CERTIFICATES Possession of a valid California POST Public Safety Dispatcher Basic Certificate and a valid Medical Priorities Dispatching System (MPDS) certificate are required prior to completion of the probationary period. OTHER REQUIREMENTS Must be able to perform all the essential functions of the job assignment. All candidates will be required to pass a City background investigation, which will include fingerprinting, polygraph and/or psychological testing. Knowledge, Skills, and Abilities Knowledge of: General public safety radio and telephone communications systems Police and fire emergency procedures Primary roads, streets, highways, major buildings, and public facilities within the City’s boundaries Skill in: Reading and interpreting maps; and maintaining accurate records Ability to: Read, write, spell, and speak in clear, concise English Learn correct telephone answering techniques, policies and procedures Operate computer-aided dispatch (CAD) system with sufficient speed and accuracy to document field activity and create calls for service within response criteria guidelines Analyze situations quickly and accurately, while taking effective action to assure public safety provider and citizen safety Follow verbal and written instructions Communicate clearly and distinctly using radio and telephone equipment Maintain composure and work accurately in emergency situations Work in a team-based environment and achieve common goals Establish and maintain tactful, courteous, and effective working relationships with those contacted in the course of work, including the general public Work in a confined area, wearing a headset which restricts physical movement about the work area Accurately enter data into the CAD system while simultaneously receiving information by phone or radio Retrieve data from CAD terminal or other keyboard device Maintain appropriate documentation of previous events, details, and conversations Work in a highly structured environment where all communications are recorded or documented and reviewed as public record Handle multiple priorities and organize workload Extract information or data from other computer systems View multiple video display terminals for extended periods of time in variable light conditions Distinguish and interpret the meaning of colors on video display terminals Distinguish and comprehend simultaneous communications from several sources Work continuously or uninterrupted as required, standing or sitting for extended periods of time Perform with a high standard of customer service, professional conduct, and civic responsibility Use emergency medical questioning techniques and provide medical instructions via telephone when required Type at a net rate of 35 wpm on a computer keyboard City of Santa Clara Benefit Summary Overview for Bargaining Unit #10 Public Safety Non-Sworn Employees Association This summary provides a brief overview of the City of Santa Clara’s benefits available to Bargaining Unit #10 employees in 2022. In the event of any conflict between the information in this summary and the applicable official plan documents, City Manager’s Directives (CMD’s), Personnel and Salary Resolution, or Memorandum of Understanding (MOU), the applicable official plan documents, CMD’s, Personnel and Salary Resolution, or MOU will prevail over this summary. Benefits are subject to change. Retirement: Membership in the California Public Employees Retirement System (CalPERS) Classic Employees: 2.7% @ age 55 formula - employee pays 8.00% of gross pay, minus $61 bi-weekly New Employees: 2.0% @ age 62 formula - employee pays 6.50% of gross pay Medicare and Social Security (FICA) Employee pays 6.20% up to $8,853.60 (Social Security) and 1.45% (Medicare) of gross pay Health Insurance: City contribution up to $1435.30/month, based on enrollment in a CalPERS health plan Employees electing health coverage with premiums above the City health contribution will pay additional premium costs from salary on a pre-tax basis Coverage is effective the first of the month after date of hire If an employee enrolls in a plan with a premium that is less than $974.77/month, they will be paid the difference in cash An employee is eligible for $686.66/month of the City’s health contribution, even if they opt-out of City-offered health insurance. An employee can receive an additional $286.99/month if they sign an annual attestation and provide proof of other group coverage for themselves and their tax family, if applicable. Contact Human Resources for more details Dental Insurance: Choice of two Delta Dental plans; enrollment is mandatory City pays lowest cost of employee only plan ($22.22 for 2022); additional cost is paid by employee Coverage is effective on the first day of the month following three full calendar months of employment Vision Insurance: Choice of two VSP plans City pays the lowest cost employee only plan ($9.00 for 2022); additional cost is paid by employee Coverage is effective the first of the month after date of hire Voluntary Employee Beneficiary Association (VEBA): City contributes $100.00 a month toward employee’s VEBA account. Account funds may be used to pay for qualified medical expenses after separation from the City and after age 50 (pre-tax) If account balance is less than $2,000 upon separation, then account funds can be used immediately Life Insurance: City pays for $50,000 of Basic Life Insurance coverage. Employer premium is $9.55/month Coverage is effective the first of the month after one calendar month of employment Additional optional insurance may be purchased by the employee for the employee, spouse, domestic partner, and/or dependent children State Disability Insurance (SDI): Employee pays 1.1% of gross pay; max deduction of $1,601.60 (includes PFL) 7 day waiting period. Maximum benefit is $1,540/week for absences due to non-work related injuries/illnesses. Benefit is based on earned wages in a specific 12-month period Paid Family Leave (PFL): Up to 8 weeks of benefits within a 12-month period to care for a family member or to bond with a new child No waiting period. Minimum benefit is $50/week. Maximum benefit is $1,540/week. Benefit is based on past quarterly wages Long Term Disability (LTD) Insurance Benefit is 2/3 of basic wage up to $7,500; max of $5,000/month City paid benefit. City pays $.558/$100 of insured earnings 30 calendar day waiting period Coverage is effective the first of the month after one calendar month of employment Deferred Compensation: Voluntary plan through Nationwide Retirement Solutions Employee may contribute up to the lesser of $20,500/year or 100% of gross compensation into a pre-tax 457(b) account or a post-tax Roth 457(b) account (or a combination of the two accounts) subject to IRS rules. Employees over 50 years of age may contribute up to $27,000/year Additionally, the City contributes $100.00 a month toward employee’s 457(b) account. This dollar amount will factor into the above mentioned IRS rules and limits Flexible Spending Account (IRS Section 125 Plan): Employee may contribute up to $2,850 per year in pre-tax dollars to a health care spending account Employee may contribute up to $5,000 per year in pre-tax dollars to a dependent care spending account Employee may contribute up to $280 per month in pre-tax dollars to a commuter benefit plan Vacation: Vacation is accrued bi-weekly, cannot use vacation during first 6 months of City service For 1 - 4 years of service: 10 days (80 hours)/year For 5 - 9 years of service: 15 days (120 hours)/year For 10 - 15 years of service: 21 days (168 hours)/year For 16 - 20 years of service: 22 days (176 hours)/year For 21+ years of service: 24 days (192 hours)/year Maximum vacation accrual is 400 hours Once per year, employees can elect to convert up to 60 hours of accrued vacation to cash to be paid out the following calendar year Sick Leave: Sick leave is accrued bi-weekly for equivalent of 96 hours per calendar year with no maximum accrual Up to 48 hours/year of accumulated sick leave may be used for family illness Up to 40 hours/year of accumulated sick leave may be used for personal leave Employee may convert sick leave to vacation once per calendar year (annual maximum conversion is 96 hours sick to 48 hours vacation) Partial sick leave payoff provision on retirement depending on years of service and sick leave cap (balance as of 01/01/2004 plus 1,500 hours) Compensatory Time Off (CTO): Employees may accrue CTO in lieu of overtime hours up to a maximum of 200 hours for Police Non-Sworn and 100 hours for Fire Non-Sworn 16 hours of CTO is credited to employees each January 1st (prorated if hired after January 1st) Holidays: Thirteen (13) paid eight-hour holidays per year Bilingual Pay: If the Department Head determines that there is a significant need or benefit, on a regular basis, to having the employee certified in a particular language other than English, a certified bilingual employee is eligible for $45/bi-weekly or $90/bi-weekly for advanced certification bilingual pay Night Differential Pay: Employees are eligible for 5.0% night differential pay for all hours worked between 4:00 p.m. and 6:00 a.m. Training Pay: Community Service Officer IIs, Police Records Specialist IIs, and Public Safety Dispatcher IIs assigned to train newly hired employees in eligible classifications are entitled to 5% training pay for the actual hours worked performing those duties Uniform Allowance: $600 for eligible classifications Tuition Reimbursement Program: Up to $2,000 per fiscal year for tuition reimbursement. See CMD 26 for details Psychological Counseling: At least 5 and up to 10 visits per incident. Available to employee and dependents. Employee pays 10% of the cost of each visit. Employee Assistance Program: Confidential counseling to employees and dependents. City paid benefit. Up to maximum of five (5) consultations per family member per incident per year; City paid premium is $4.03/month Appointments can be face-to-face appointments with an MHN network provider, phone appointments, or web- video appointments Employees may call Managed Health Network (MHN) confidentially at 1-800-227-1060 Retiree Medical Reimbursement Program: Employees who retire from the City with at least ten (10) years of service shall receive reimbursement to help cover retiree single health insurance premiums. The reimbursement maximum includes the PEMHCA minimum. Up to age 65, retirees are eligible for reimbursement up to $392.00/month in 2022 (amount adjusted annually) After age 65, retirees are eligible for reimbursement up to $235.00/month in 2022 (amount adjusted annually) Paid Meal Break: Employees in all Communications Dispatcher classifications and in the classifications of Police Records Specialist II, Police Records Supervisor, Community Service Officer I/II, and Jail Service Officer will be paid for the meal break during the regularly scheduled shift and will be subject to call back during the meal period Closing Date/Time: 3/31/2023 4:00 PM Pacific
Description The City The City of Santa Clara is a "full service" city - one of only a few communities in the Bay Area that has its own police, fire, library, recreation, and electric, water, and sewer utilities, as well as all of the other departments and civic amenities expected in a thriving community. Santa Clara is a family-oriented and business-friendly city, led by a city government that has developed an award-winning ethics program and a commitment to fostering public trust. Located in Santa Clara County at the southern tip of San Francisco Bay, about 45 miles south of San Francisco, Santa Clara is a strategic regional hub, convenient to freeways, airports, railroads, expressways, light rail, and other public transportation. The Department The men and women of the Santa Clara Police Department take tremendous pride in providing the community with outstanding service through the "Santa Clara Way" of service. In partnership with the citizens, the team provides law enforcement services with professional and dedicated staff. The team will always identify and resolve problems utilizing all available resources and perform services professionally and with a high level of integrity. To learn more visit our website . The Position As a Public Safety Dispatcher I, this non-sworn entry-level classification dispatches public safety, fire, and emergency medical services out into the community. The successful incumbent will be responsible for answering the telephone, accepting emergency and non-emergency requests from the public, transmitting and analyzing information received and dispatching police and fire personnel accordingly. Performs related work as required. Upon successful completion of a probationary period, incumbent must possess a current POST Basic Dispatch certificate and a Medical Priorities Dispatching System (MPDS) certificate, in order to be eligible for promotion to Public Safety Dispatcher II. Meeting the minimum qualifications does not guarantee admittance into the examination process. Only the most qualified candidates who demonstrate the best combination of qualifications in relation to the requirements and duties of the position will be invited to test. Please be advised that a practical examination will be administered between April 10 - 21, 2023. Candidates must attain a passing score on each phase of the examination process to qualify for the Eligible List. A department interview will be required prior to appointment. DISTINGUISHING CHARACTERISTICS This is the entry-level classification in the non-sworn flexibility staffed Public Safety Dispatcher I/II series. Incumbents work under immediate supervision as they are provided with formal in classroom and field training on dispatching operations, policies, and procedure. Incumbents develop the knowledge, skills and abilities necessary to perform the full range of public safety dispatching functions. This class is distinguished from the class of Public Safety Dispatcher II in that the latter is the journey-level class where incumbents are required to handle the full range of dispatch functions under general supervision. Typical Duties Each position in this classification may not include all the duties listed below, nor do the examples cover all the duties that may be performed. Under immediate supervision: Operates base radio console equipment, transmitting and receiving routine and emergency messages Receives emergency and routine requests for services from the public via 9-1-1, alternate emergency lines, and business lines Dispatches appropriate emergency vehicles, equipment, and personnel in response to those requests, in accordance with established policies and procedures Coordinates emergency operations between various departmental personnel and equipment Operates data terminals for information pertaining to daily public safety operations, and general emergency services Maintains written logs, files, and computer information in the prescribed manner Updates computer files and performs other clerical functions and tasks as directed Performs other related duties as assigned Minimum Qualifications EDUCATION AND EXPERIENCE Graduation from high school or possession of a GED; and Two (2) years of paid employment experience requiring a high level of public contact defined as customer service, a call center, or a closely related field where substantial face-to-face or over-the-phone contact was made with the public; or One (1) year of experience answering and processing emergency phone calls from the public for law enforcement, fire department, or emergency medical service assistance, including six (6) months of solo status. ACCEPTABLE SUBSTITUTION Possession of a valid California POST Public Safety Dispatcher Basic certificate may be substituted for six (6) months of the required employment experience. DESIRABLE QUALIFICATIONS Classroom education involving fire science or law enforcement related studies. LICENSES/CERTIFICATES Possession of a valid California POST Public Safety Dispatcher Basic Certificate and a valid Medical Priorities Dispatching System (MPDS) certificate are required prior to completion of the probationary period. OTHER REQUIREMENTS Must be able to perform all the essential functions of the job assignment. All candidates will be required to pass a City background investigation, which will include fingerprinting, polygraph and/or psychological testing. Knowledge, Skills, and Abilities Knowledge of: General public safety radio and telephone communications systems Police and fire emergency procedures Primary roads, streets, highways, major buildings, and public facilities within the City’s boundaries Skill in: Reading and interpreting maps; and maintaining accurate records Ability to: Read, write, spell, and speak in clear, concise English Learn correct telephone answering techniques, policies and procedures Operate computer-aided dispatch (CAD) system with sufficient speed and accuracy to document field activity and create calls for service within response criteria guidelines Analyze situations quickly and accurately, while taking effective action to assure public safety provider and citizen safety Follow verbal and written instructions Communicate clearly and distinctly using radio and telephone equipment Maintain composure and work accurately in emergency situations Work in a team-based environment and achieve common goals Establish and maintain tactful, courteous, and effective working relationships with those contacted in the course of work, including the general public Work in a confined area, wearing a headset which restricts physical movement about the work area Accurately enter data into the CAD system while simultaneously receiving information by phone or radio Retrieve data from CAD terminal or other keyboard device Maintain appropriate documentation of previous events, details, and conversations Work in a highly structured environment where all communications are recorded or documented and reviewed as public record Handle multiple priorities and organize workload Extract information or data from other computer systems View multiple video display terminals for extended periods of time in variable light conditions Distinguish and interpret the meaning of colors on video display terminals Distinguish and comprehend simultaneous communications from several sources Work continuously or uninterrupted as required, standing or sitting for extended periods of time Perform with a high standard of customer service, professional conduct, and civic responsibility Use emergency medical questioning techniques and provide medical instructions via telephone when required Type at a net rate of 35 wpm on a computer keyboard City of Santa Clara Benefit Summary Overview for Bargaining Unit #10 Public Safety Non-Sworn Employees Association This summary provides a brief overview of the City of Santa Clara’s benefits available to Bargaining Unit #10 employees in 2022. In the event of any conflict between the information in this summary and the applicable official plan documents, City Manager’s Directives (CMD’s), Personnel and Salary Resolution, or Memorandum of Understanding (MOU), the applicable official plan documents, CMD’s, Personnel and Salary Resolution, or MOU will prevail over this summary. Benefits are subject to change. Retirement: Membership in the California Public Employees Retirement System (CalPERS) Classic Employees: 2.7% @ age 55 formula - employee pays 8.00% of gross pay, minus $61 bi-weekly New Employees: 2.0% @ age 62 formula - employee pays 6.50% of gross pay Medicare and Social Security (FICA) Employee pays 6.20% up to $8,853.60 (Social Security) and 1.45% (Medicare) of gross pay Health Insurance: City contribution up to $1435.30/month, based on enrollment in a CalPERS health plan Employees electing health coverage with premiums above the City health contribution will pay additional premium costs from salary on a pre-tax basis Coverage is effective the first of the month after date of hire If an employee enrolls in a plan with a premium that is less than $974.77/month, they will be paid the difference in cash An employee is eligible for $686.66/month of the City’s health contribution, even if they opt-out of City-offered health insurance. An employee can receive an additional $286.99/month if they sign an annual attestation and provide proof of other group coverage for themselves and their tax family, if applicable. Contact Human Resources for more details Dental Insurance: Choice of two Delta Dental plans; enrollment is mandatory City pays lowest cost of employee only plan ($22.22 for 2022); additional cost is paid by employee Coverage is effective on the first day of the month following three full calendar months of employment Vision Insurance: Choice of two VSP plans City pays the lowest cost employee only plan ($9.00 for 2022); additional cost is paid by employee Coverage is effective the first of the month after date of hire Voluntary Employee Beneficiary Association (VEBA): City contributes $100.00 a month toward employee’s VEBA account. Account funds may be used to pay for qualified medical expenses after separation from the City and after age 50 (pre-tax) If account balance is less than $2,000 upon separation, then account funds can be used immediately Life Insurance: City pays for $50,000 of Basic Life Insurance coverage. Employer premium is $9.55/month Coverage is effective the first of the month after one calendar month of employment Additional optional insurance may be purchased by the employee for the employee, spouse, domestic partner, and/or dependent children State Disability Insurance (SDI): Employee pays 1.1% of gross pay; max deduction of $1,601.60 (includes PFL) 7 day waiting period. Maximum benefit is $1,540/week for absences due to non-work related injuries/illnesses. Benefit is based on earned wages in a specific 12-month period Paid Family Leave (PFL): Up to 8 weeks of benefits within a 12-month period to care for a family member or to bond with a new child No waiting period. Minimum benefit is $50/week. Maximum benefit is $1,540/week. Benefit is based on past quarterly wages Long Term Disability (LTD) Insurance Benefit is 2/3 of basic wage up to $7,500; max of $5,000/month City paid benefit. City pays $.558/$100 of insured earnings 30 calendar day waiting period Coverage is effective the first of the month after one calendar month of employment Deferred Compensation: Voluntary plan through Nationwide Retirement Solutions Employee may contribute up to the lesser of $20,500/year or 100% of gross compensation into a pre-tax 457(b) account or a post-tax Roth 457(b) account (or a combination of the two accounts) subject to IRS rules. Employees over 50 years of age may contribute up to $27,000/year Additionally, the City contributes $100.00 a month toward employee’s 457(b) account. This dollar amount will factor into the above mentioned IRS rules and limits Flexible Spending Account (IRS Section 125 Plan): Employee may contribute up to $2,850 per year in pre-tax dollars to a health care spending account Employee may contribute up to $5,000 per year in pre-tax dollars to a dependent care spending account Employee may contribute up to $280 per month in pre-tax dollars to a commuter benefit plan Vacation: Vacation is accrued bi-weekly, cannot use vacation during first 6 months of City service For 1 - 4 years of service: 10 days (80 hours)/year For 5 - 9 years of service: 15 days (120 hours)/year For 10 - 15 years of service: 21 days (168 hours)/year For 16 - 20 years of service: 22 days (176 hours)/year For 21+ years of service: 24 days (192 hours)/year Maximum vacation accrual is 400 hours Once per year, employees can elect to convert up to 60 hours of accrued vacation to cash to be paid out the following calendar year Sick Leave: Sick leave is accrued bi-weekly for equivalent of 96 hours per calendar year with no maximum accrual Up to 48 hours/year of accumulated sick leave may be used for family illness Up to 40 hours/year of accumulated sick leave may be used for personal leave Employee may convert sick leave to vacation once per calendar year (annual maximum conversion is 96 hours sick to 48 hours vacation) Partial sick leave payoff provision on retirement depending on years of service and sick leave cap (balance as of 01/01/2004 plus 1,500 hours) Compensatory Time Off (CTO): Employees may accrue CTO in lieu of overtime hours up to a maximum of 200 hours for Police Non-Sworn and 100 hours for Fire Non-Sworn 16 hours of CTO is credited to employees each January 1st (prorated if hired after January 1st) Holidays: Thirteen (13) paid eight-hour holidays per year Bilingual Pay: If the Department Head determines that there is a significant need or benefit, on a regular basis, to having the employee certified in a particular language other than English, a certified bilingual employee is eligible for $45/bi-weekly or $90/bi-weekly for advanced certification bilingual pay Night Differential Pay: Employees are eligible for 5.0% night differential pay for all hours worked between 4:00 p.m. and 6:00 a.m. Training Pay: Community Service Officer IIs, Police Records Specialist IIs, and Public Safety Dispatcher IIs assigned to train newly hired employees in eligible classifications are entitled to 5% training pay for the actual hours worked performing those duties Uniform Allowance: $600 for eligible classifications Tuition Reimbursement Program: Up to $2,000 per fiscal year for tuition reimbursement. See CMD 26 for details Psychological Counseling: At least 5 and up to 10 visits per incident. Available to employee and dependents. Employee pays 10% of the cost of each visit. Employee Assistance Program: Confidential counseling to employees and dependents. City paid benefit. Up to maximum of five (5) consultations per family member per incident per year; City paid premium is $4.03/month Appointments can be face-to-face appointments with an MHN network provider, phone appointments, or web- video appointments Employees may call Managed Health Network (MHN) confidentially at 1-800-227-1060 Retiree Medical Reimbursement Program: Employees who retire from the City with at least ten (10) years of service shall receive reimbursement to help cover retiree single health insurance premiums. The reimbursement maximum includes the PEMHCA minimum. Up to age 65, retirees are eligible for reimbursement up to $392.00/month in 2022 (amount adjusted annually) After age 65, retirees are eligible for reimbursement up to $235.00/month in 2022 (amount adjusted annually) Paid Meal Break: Employees in all Communications Dispatcher classifications and in the classifications of Police Records Specialist II, Police Records Supervisor, Community Service Officer I/II, and Jail Service Officer will be paid for the meal break during the regularly scheduled shift and will be subject to call back during the meal period Closing Date/Time: 3/31/2023 4:00 PM Pacific
YUBA COUNTY, CA
Marysville, CA, USA
Lateral Hiring Incentives * Hiring Bonus $2,500 - $10,000 (DOE) 50 Hours Sick & 50 Hours Vacation (@ Hire) Relocation Assistance May Be Available (*Lateral Hiring Incentives Eligibility: Must be currently employed with a another recognized law enforcement agency.) The County of Yuba is recruiting to fill and establish an employment list for the position of Public Safety Dispatcher within the Sheriff's Department. The incumbent receives 9-1-1 system sheriff, fire, medical emergency and rescue calls; dispatches sheriff, fire and medical personnel following established procedures; maintains communication with officers in the field to ensure safety and provide back-up and information; provides relief coverage for the records unit; and performs related work as assigned. These classifications require shift work and the ability to make decisions and act appropriately in stressful situations. The work also involves interdepartmental cooperation with various public safety agencies located throughout the County to coordinate the most effective response to requests for assistance from the public. Close Date: Until filled
Lateral Hiring Incentives * Hiring Bonus $2,500 - $10,000 (DOE) 50 Hours Sick & 50 Hours Vacation (@ Hire) Relocation Assistance May Be Available (*Lateral Hiring Incentives Eligibility: Must be currently employed with a another recognized law enforcement agency.) The County of Yuba is recruiting to fill and establish an employment list for the position of Public Safety Dispatcher within the Sheriff's Department. The incumbent receives 9-1-1 system sheriff, fire, medical emergency and rescue calls; dispatches sheriff, fire and medical personnel following established procedures; maintains communication with officers in the field to ensure safety and provide back-up and information; provides relief coverage for the records unit; and performs related work as assigned. These classifications require shift work and the ability to make decisions and act appropriately in stressful situations. The work also involves interdepartmental cooperation with various public safety agencies located throughout the County to coordinate the most effective response to requests for assistance from the public. Close Date: Until filled
Monterey County Human Resources
Salinas, California, United States
Position Description Final Filing Date: Continuous Opening Exam #: 20/80S01/02OM The Emergency Communications Department is responsible for the operation of a countywide, consolidated Emergency Communications Center providing 9-1-1 and non-emergency call answering and law enforcement, fire protection and emergency medical dispatch services for over 30 local, Regional, County and State Public Safety agencies. The Communications Dispatcher Trainee receives on-the-job training in basic 9-1-1 call answering and radio dispatching methods and techniques. Upon successful completion of the call taking training, incumbents are expected to promote to Communications Dispatcher I classification typically within 6-months. Incumbents will receive a 10% salary increase to step 1 of the salary range equal to $28.58 per hour ($4,954.81 per month). This classification of Communications Dispatcher I is part of the flexible series and can flex to the classification of Communications Dispatcher II subject to meeting the employment standards for the higher class and a recommendation for their promotion by the appointing authority in accordance with the Flexible Staffing Program and Guidelines. The Eligible List established by this recruitment process will be used to fill the current vacancy as well as any future vacancies through the life of the eligible list as they arise. Examples of Duties Receives training in answering 9-1-1 and non-emergency calls. Reception and transmission of radio calls.Receives law, fire and medical calls for service. Enters information received via keyboard for recording in a Computer Aided Dispatch System.Screen information to determine jurisdiction and equipment to be dispatched and transmits appropriate information by telephone or radio.Dispatches law enforcement or other personnel and equipment.Accurately types information on a computer keyboard in order to process and/or update information accurately.Records the nature and source of all incoming and outgoing radio messages as required.Monitors public safety frequencies.Learns to employ Standard Operating Procedures and Practices in receiving and dispatching details and messages.Studies and maintains familiarity with the locations and common place names of major roads, streets, industrial plants, county parks, and governmental agencies. To view the complete job description visit the Monterey County website: http://www.co.monterey.ca.us/government/departments-a-h/human-resources/human-resources/class-specifications THE SUCCESSFUL CANDIDATE Will have a proven track record demonstrating the following knowledge, skills and abilities. Skill and Ability to: Remain calm, think clearly and react quickly in emergency and stressful situations.Learn the operation of radio and telephone communications equipment.Learn the operation of a Computer Aided Dispatch System, radio transmitting and various communication equipment.Learn to dispatch public safety personnel and equipment in a quick and efficient manner.Learn and remember the policies and procedures of the department and user agencies.Retain, recall, and evaluate facts and/or details solely from memory.Communicate clearly and effectively with the general public, public safety officials and other governmental and private agency staff persons.Obtain and transmit clear and complete directions/information.Keep accurate records of messages received, mostly via computer keyboard entry.Learn, interpret and apply established rules and procedures.View multiple video display monitors for extended periods of time in a low-light conditions.Learn to simultaneously type while communicating with others.Establish and maintain effective working relationships.Multi-task requiring simultaneous typing (rapid keyboarding), talking on the radio, answering multiple telephone calls and switching between computer screens and applications.Thoroughly evaluate situations, organize thoughts and respond quickly and accurately.Read, write, spell and speak in English.Accurately type 30 wpm (net) on a computer keyboard.Perform a variety of tasks simultaneously. Examples of Experience/Education/Training Any combination of training, education, and/or experience which provides the knowledge, skills and abilities required to perform the duties listed above is qualifying. An example of a way these requirements might be acquired is: Graduation from High School or possession of a GED certificate and one year of experience involving substantial public contact. Upon conditional offer of employment, all candidates must successfully complete and pass a Law Enforcement Background Investigation, Pre-Employment Medical Examination and a Psychological Examination. Required Condition of Employment As a condition of employment, the incumbent will be required to: Be willing and available to work all shifts, nights, week-ends, holidays and overtime.Possess a valid Class C Drivers' License, or be able to provide suitable transportation that is approved by the hiring authority.Successfully complete and pass a background investigation including Psychological and Medical evaluation.Ability to remain seated for long periods of time. Up to twelve hours per day at a console working at a computer terminal. Additional Information ADDITIONAL INFORMATION: Application and Selection Procedures Apply On-Line! Our website: www.co.monterey.ca.us/personnel Email: 911jobs@co.monterey.ca.us The selection process is tentative and applicants will be notified if changes are made. The competitive selection process includes submittal of required application materials. A complete application package will include: A completed County of Monterey employment application.Responses to all of the Supplemental Questions.Must type 30 words per minute. You will be tested on site. No typing certificate required. Applicants who fail to provide all required materials by the application filing deadline will not be considered. Resumes, cover letters, letters of interest, and other correspondence will not be accepted as a substitute for required application materials. All required application materials will be competitively evaluated. Those applicants that are determined to be the most appropriately qualified will be invited to participate further in the selection process. To assess applicant's possession of required qualifications, the process may include an oral examination, pre-exam exercises, performance exam, and/or written examination. EQUAL OPPORTUNITY Monterey County is a drug-free work place and an equal opportunity employer. The County seeks candidates who can make contributions in an environment of cultural and ethnic diversity. Monterey County provides reasonable accommodations for the disabled. If you believe you possess a disability that would require test accommodation, please call (831) 769-8882. BENEFITS Monterey County offers an excellent benefits package. To view the "J" Unit Benefit Summary, please visit our website. This information is not legally binding, nor does it serve as a contract. The benefits listed in the Monterey County Personnel Policies and Practices Resolution or Memorandum of Understanding (MOU) prevail over this listing. As a condition of employment, prospective employees will be required to submit to a background review which may include a review of information concerning present and/or prior employment, driving record, and record of criminal conviction. Employees must have and show their Social Security Card on the first day of work. Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the U.S. A list of acceptable documents is available on the USCIS Form I-9. If you are hired into this classification in a temporary position, your rate of pay will be hourly and you will not be eligible for the benefits listed in the summary. Closing Date/Time: Continuous
Position Description Final Filing Date: Continuous Opening Exam #: 20/80S01/02OM The Emergency Communications Department is responsible for the operation of a countywide, consolidated Emergency Communications Center providing 9-1-1 and non-emergency call answering and law enforcement, fire protection and emergency medical dispatch services for over 30 local, Regional, County and State Public Safety agencies. The Communications Dispatcher Trainee receives on-the-job training in basic 9-1-1 call answering and radio dispatching methods and techniques. Upon successful completion of the call taking training, incumbents are expected to promote to Communications Dispatcher I classification typically within 6-months. Incumbents will receive a 10% salary increase to step 1 of the salary range equal to $28.58 per hour ($4,954.81 per month). This classification of Communications Dispatcher I is part of the flexible series and can flex to the classification of Communications Dispatcher II subject to meeting the employment standards for the higher class and a recommendation for their promotion by the appointing authority in accordance with the Flexible Staffing Program and Guidelines. The Eligible List established by this recruitment process will be used to fill the current vacancy as well as any future vacancies through the life of the eligible list as they arise. Examples of Duties Receives training in answering 9-1-1 and non-emergency calls. Reception and transmission of radio calls.Receives law, fire and medical calls for service. Enters information received via keyboard for recording in a Computer Aided Dispatch System.Screen information to determine jurisdiction and equipment to be dispatched and transmits appropriate information by telephone or radio.Dispatches law enforcement or other personnel and equipment.Accurately types information on a computer keyboard in order to process and/or update information accurately.Records the nature and source of all incoming and outgoing radio messages as required.Monitors public safety frequencies.Learns to employ Standard Operating Procedures and Practices in receiving and dispatching details and messages.Studies and maintains familiarity with the locations and common place names of major roads, streets, industrial plants, county parks, and governmental agencies. To view the complete job description visit the Monterey County website: http://www.co.monterey.ca.us/government/departments-a-h/human-resources/human-resources/class-specifications THE SUCCESSFUL CANDIDATE Will have a proven track record demonstrating the following knowledge, skills and abilities. Skill and Ability to: Remain calm, think clearly and react quickly in emergency and stressful situations.Learn the operation of radio and telephone communications equipment.Learn the operation of a Computer Aided Dispatch System, radio transmitting and various communication equipment.Learn to dispatch public safety personnel and equipment in a quick and efficient manner.Learn and remember the policies and procedures of the department and user agencies.Retain, recall, and evaluate facts and/or details solely from memory.Communicate clearly and effectively with the general public, public safety officials and other governmental and private agency staff persons.Obtain and transmit clear and complete directions/information.Keep accurate records of messages received, mostly via computer keyboard entry.Learn, interpret and apply established rules and procedures.View multiple video display monitors for extended periods of time in a low-light conditions.Learn to simultaneously type while communicating with others.Establish and maintain effective working relationships.Multi-task requiring simultaneous typing (rapid keyboarding), talking on the radio, answering multiple telephone calls and switching between computer screens and applications.Thoroughly evaluate situations, organize thoughts and respond quickly and accurately.Read, write, spell and speak in English.Accurately type 30 wpm (net) on a computer keyboard.Perform a variety of tasks simultaneously. Examples of Experience/Education/Training Any combination of training, education, and/or experience which provides the knowledge, skills and abilities required to perform the duties listed above is qualifying. An example of a way these requirements might be acquired is: Graduation from High School or possession of a GED certificate and one year of experience involving substantial public contact. Upon conditional offer of employment, all candidates must successfully complete and pass a Law Enforcement Background Investigation, Pre-Employment Medical Examination and a Psychological Examination. Required Condition of Employment As a condition of employment, the incumbent will be required to: Be willing and available to work all shifts, nights, week-ends, holidays and overtime.Possess a valid Class C Drivers' License, or be able to provide suitable transportation that is approved by the hiring authority.Successfully complete and pass a background investigation including Psychological and Medical evaluation.Ability to remain seated for long periods of time. Up to twelve hours per day at a console working at a computer terminal. Additional Information ADDITIONAL INFORMATION: Application and Selection Procedures Apply On-Line! Our website: www.co.monterey.ca.us/personnel Email: 911jobs@co.monterey.ca.us The selection process is tentative and applicants will be notified if changes are made. The competitive selection process includes submittal of required application materials. A complete application package will include: A completed County of Monterey employment application.Responses to all of the Supplemental Questions.Must type 30 words per minute. You will be tested on site. No typing certificate required. Applicants who fail to provide all required materials by the application filing deadline will not be considered. Resumes, cover letters, letters of interest, and other correspondence will not be accepted as a substitute for required application materials. All required application materials will be competitively evaluated. Those applicants that are determined to be the most appropriately qualified will be invited to participate further in the selection process. To assess applicant's possession of required qualifications, the process may include an oral examination, pre-exam exercises, performance exam, and/or written examination. EQUAL OPPORTUNITY Monterey County is a drug-free work place and an equal opportunity employer. The County seeks candidates who can make contributions in an environment of cultural and ethnic diversity. Monterey County provides reasonable accommodations for the disabled. If you believe you possess a disability that would require test accommodation, please call (831) 769-8882. BENEFITS Monterey County offers an excellent benefits package. To view the "J" Unit Benefit Summary, please visit our website. This information is not legally binding, nor does it serve as a contract. The benefits listed in the Monterey County Personnel Policies and Practices Resolution or Memorandum of Understanding (MOU) prevail over this listing. As a condition of employment, prospective employees will be required to submit to a background review which may include a review of information concerning present and/or prior employment, driving record, and record of criminal conviction. Employees must have and show their Social Security Card on the first day of work. Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the U.S. A list of acceptable documents is available on the USCIS Form I-9. If you are hired into this classification in a temporary position, your rate of pay will be hourly and you will not be eligible for the benefits listed in the summary. Closing Date/Time: Continuous
CITY OF MILPITAS, CA
Milpitas Police Department, California, United States
Definition ***THIS RECRUITMENT IS OPEN UNTIL FILLED, AND MAY CLOSE AT ANY TIME. APPLICATIONS ARE SCREENED ON A REGULAR BASIS *** To receive incoming calls for police or fire assistance and dispatch necessary units; to operate various communications equipment; and to perform a variety of general support duties related to communication activities, including record keeping, data input/retrieval, and filing. Examples of Duties Duties may include, but are not limited to, the following: Receive emergency calls from the public requesting police, fire, or other emergency service; determine nature and location of emergency, determine priority, and dispatch emergency units as necessary and in accordance with established procedures. Maintain contact with all units on assignment; maintain accurate status and location of police field units and fire units. Answer non-emergency calls for assistance; answer maintenance service emergencies on weekends and holidays. Prioritize and coordinate emergency calls and relay information and assistance requests involving other law enforcement agencies. Answer incoming phone calls; screen calls and route to the appropriate person or office. Enter, update, and retrieve information from various databases relating to wanted persons, stolen property, vehicle registration, stolen vehicles and other information. Quickly evaluate emergency situations and develop logical working solutions. Perform a variety of record-keeping filing, indexing, and other general clerical work including data input and retrieval. Confirm warrants; verify electronic record matches the physical record. Test and inspect the equipment as required. Monitor alarm systems covering City's facilities. Communicate via radio to Fire and Police Units. Perform related duties as assigned. Typical Qualifications Knowledge of: Standard radio or telephone communications receiving and transmitting equipment. Ability to: Speak clearly and precisely. Learn standard broadcasting procedures, rules, and codes. Learn principles and techniques of radio communications. Work under pressure, exercise good judgment and make sound decisions in emergency situations. Effectively communicate with and elicit information from upset and irate citizens. Must be certified to type at rate of 35 Net Words per Minute. Read and interpret maps and act with resourcefulness. Understand and follow oral and written instructions. Learn to operate computer aided dispatch, telecommunications network, and other office equipment. Work various shifts as assigned, including holidays and weekends. EXPERIENCE AND EDUCATION Education: Equivalent to the completion of the twelfth grade. All of the following should be attached to your submission for consideration: A completed online application Copy of typing certification with 35 wpm, completed with one year of application submission. Copy of California POST Entry-Level Dispatcher Selection Test Battery with a T-Score of 50 or above OR copy of the successful completion of the Criticall test. For information regarding the CritiCall test, please visit https://theacademy.ca.gov/tests For information regarding the California POST Entry-Level Dispatcher Selection Test Battery visit https://post.ca.gov/public-safety-dispatcher-entry-level-test-Battery-Applicant-FAQs Failure to submit all documents will disqualify you from the application process. Supplemental Information SUPERVISION RECEIVED AND EXERCISED Receives general supervision from the Communications Supervisor. May provide technical supervision to less experienced staff in the communication center. SPECIAL REQUIREMENTS Essential duties require the following physical abilities and work environment: General office environment; sit and/or stand for long periods of time; repetitive keyboarding; reach, squat, lift, and carry up to 25 pounds; able to travel to various locations within and outside the City of Milpitas. In compliance with the Americans with Disabilities Act, the City of Milpitas will provide reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the Human Resources Department. The City of Milpitas is an Equal Opportunity Employer. http://www.ci.milpitas.ca.gov/wp-content/uploads/2019/04/Milpitas_Benefit-Guide_POA_FINAL.pdf
Definition ***THIS RECRUITMENT IS OPEN UNTIL FILLED, AND MAY CLOSE AT ANY TIME. APPLICATIONS ARE SCREENED ON A REGULAR BASIS *** To receive incoming calls for police or fire assistance and dispatch necessary units; to operate various communications equipment; and to perform a variety of general support duties related to communication activities, including record keeping, data input/retrieval, and filing. Examples of Duties Duties may include, but are not limited to, the following: Receive emergency calls from the public requesting police, fire, or other emergency service; determine nature and location of emergency, determine priority, and dispatch emergency units as necessary and in accordance with established procedures. Maintain contact with all units on assignment; maintain accurate status and location of police field units and fire units. Answer non-emergency calls for assistance; answer maintenance service emergencies on weekends and holidays. Prioritize and coordinate emergency calls and relay information and assistance requests involving other law enforcement agencies. Answer incoming phone calls; screen calls and route to the appropriate person or office. Enter, update, and retrieve information from various databases relating to wanted persons, stolen property, vehicle registration, stolen vehicles and other information. Quickly evaluate emergency situations and develop logical working solutions. Perform a variety of record-keeping filing, indexing, and other general clerical work including data input and retrieval. Confirm warrants; verify electronic record matches the physical record. Test and inspect the equipment as required. Monitor alarm systems covering City's facilities. Communicate via radio to Fire and Police Units. Perform related duties as assigned. Typical Qualifications Knowledge of: Standard radio or telephone communications receiving and transmitting equipment. Ability to: Speak clearly and precisely. Learn standard broadcasting procedures, rules, and codes. Learn principles and techniques of radio communications. Work under pressure, exercise good judgment and make sound decisions in emergency situations. Effectively communicate with and elicit information from upset and irate citizens. Must be certified to type at rate of 35 Net Words per Minute. Read and interpret maps and act with resourcefulness. Understand and follow oral and written instructions. Learn to operate computer aided dispatch, telecommunications network, and other office equipment. Work various shifts as assigned, including holidays and weekends. EXPERIENCE AND EDUCATION Education: Equivalent to the completion of the twelfth grade. All of the following should be attached to your submission for consideration: A completed online application Copy of typing certification with 35 wpm, completed with one year of application submission. Copy of California POST Entry-Level Dispatcher Selection Test Battery with a T-Score of 50 or above OR copy of the successful completion of the Criticall test. For information regarding the CritiCall test, please visit https://theacademy.ca.gov/tests For information regarding the California POST Entry-Level Dispatcher Selection Test Battery visit https://post.ca.gov/public-safety-dispatcher-entry-level-test-Battery-Applicant-FAQs Failure to submit all documents will disqualify you from the application process. Supplemental Information SUPERVISION RECEIVED AND EXERCISED Receives general supervision from the Communications Supervisor. May provide technical supervision to less experienced staff in the communication center. SPECIAL REQUIREMENTS Essential duties require the following physical abilities and work environment: General office environment; sit and/or stand for long periods of time; repetitive keyboarding; reach, squat, lift, and carry up to 25 pounds; able to travel to various locations within and outside the City of Milpitas. In compliance with the Americans with Disabilities Act, the City of Milpitas will provide reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the Human Resources Department. The City of Milpitas is an Equal Opportunity Employer. http://www.ci.milpitas.ca.gov/wp-content/uploads/2019/04/Milpitas_Benefit-Guide_POA_FINAL.pdf
COLUSA COUNTY, CA
Colusa, California, United States
Definition & Distinguishing Characteristics The Colusa County Sheriff's Office seeks a Dispatcher/ Dispatcher Trainee to join our amazing team and make a meaningful impact on the community we serve. In this position you will be preforming a variety of dispatching duties for emergency and non-emergency calls; dispatches necessary units to calls for service; and operates a variety of communication equipment including radio, telephone, and computer systems; performs a variety of general support duties related to dispatch activities including jail detention duties, record keeping, typing and filing. The Ideal Candidate The Sheriff’s Office is seeking a Dispatcher/Dispatcher Trainee who has the ability to think critically and retain information in a high stress environment. The ideal Dispatcher/Dispatcher Trainee displays a high level of integrity and trustworthiness, has exceptional communication skills and the ability to multi-task. Selection Procedure The following is a tentative schedule of event that will occur as part of the selection process: Applications will be accepted on a continuous basis Screening for minimum qualifications Post Entry-Level Dispatcher Selection Test Oral Interviews Background Investigation and Psychological Exam Medical Exam WHY I SHOULD CHOOSE TO WORK FOR COLUSA COUNTY: Work/life balance Fun and dedicated staff with a family atmosphere! Rewarding work. Colusa County is a safe community. You will have the satisfaction of knowing that your works contributes to keep it that way. Competitive salary commensurate with education and experience Excellent benefit package, including fully PAID health insurance and a generous retirement benefit (3% @ 60 for Classic Members or 2% @ 62 for New Members); that means a lifetime paycheck upon retirement! Colusa County’s residents enjoy the best of both worlds: ready access to major metropolitan areas while taking advantage of affordable housing associated with the area’s friendly, small-town environment The region is blessed with sweeping mountain vistas, open space, and clear skies Did we mention? No traffic! The only downside to this is that you will need to come up with a difference excuse if you are running late :-) If you are ready to make a difference in our community, don't miss this great opportunity and APPLY today! Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Colusa County is a place where everyone can grow. So, however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. ABOUT THE COUNTY Nestled in the heart of the Sacramento Valley, the County of Colusa is a safe and vibrant community rich in history and tradition, and offering a wonderful environment in which to live, work and play. The County, with approximately 22,000 residents, includes two incorporated cities: Colusa, which is the county seat, and Williams. The local economy is largely agriculturally based, producing crops valued at more than $900 million each year and exporting farm commodities throughout the United States and over seventy countries worldwide. Colusa is centrally located approximately 60 miles north of Sacramento. Interstate 5 offers a north / south route through the county. Our location is approximately: 2.5 hours from Lake Tahoe1 hour from downtown Sacramento3 hours from the Fort Bragg-Mendocino coastline2 hours from San Francisco1.5 hours to Redding80 minutes from Napa/Sonoma Wine Country County government business is still conducted within the courthouse which was built in 1861 and has operated continuously ever since. The County’s annual General Fund budget is roughly $39 million; the total budget is approximately $137.5 million. The workforce is comprised of approximately 400 full-time equivalent positions. Colusa County also offers many diverse outdoor recreational opportunities and is considered to be a sportsman’s paradise. The Sacramento River meanders through the County. Portions of five national protected areas are located within the county: Butte Sink Wildlife Refuge, Colusa National Wildlife Refuge, Delevan National Wildlife Refuge, Mendocino National Forest, and Sacramento National Wildlife Refuge. Recreational opportunities such as hiking, bird watching, camping, and water sports abound. The Sacramento River and local lakes, offer world-class fishing. Take a break from the hustle and bustle of city life and come work for Colusa County! This recruitment will be used to fill a current vacancy and establish an eligibility list to fill other openings without reposting. DISTINGUISHING CHARACTERISTICS Dispatcher Trainee - This is the entry-level class in the Dispatcher series. Incumbents in this classification receive on-the-job training, specific day-to-day direction and are closely supervised. Positions at this level are not expected to function with the same amount of knowledge or skills as positions allocated to the Dispatcher level and exercise less independent discretion and judgment in matters related to work procedures and methods. Advancement to the Dispatcher level is based upon meeting minimum qualifications and satisfactory job performance. Dispatcher - This is the journey-level class in the Dispatcher series. Employees within this class are distinguished from the Dispatcher Trainee by the performance of the full range of duties as assigned. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit. Supervision & Examples of Duties Dispatcher Trainee Receives direct supervision from qualified dispatch and supervisory personnel, and general supervision from managerial staff. As knowledge, skills and abilities increase, trainees are expected to work with more independence, under general supervision. Dispatcher Receives general supervision from supervisory and managerial staff. EXAMPLES OF IMPORTANT RESPONSIBILITIES AND DUTIES -- Important responsibilities and duties may include, but are not limited to, the following: Receive incoming calls from the public requesting public safety or emergency service; monitor calls for the Williams Fire Department, the Colusa Municipal Fire Department; dispatch law enforcement and emergency response units as necessary; relay information and assistance requests; maintain radio contact with units in the field; relay traffic to and from other stations or agencies as required; monitor alarms and report activity as necessary. Use a teletype computer terminal to record, modify and retrieve data including missing and wanted persons, stolen and recovered property and driver’s license and vehicle registration information; make CLETS and AMIS inquiries as required. Record, type, and file records and other reports and materials including complaints, declarations, fingerprint cards and index cards on bookings, warrants, citations and crime reports; purge case files , warrants and booking as necessary. Prepare, process and file civil papers including court summons, complaints, notices, claims, orders and subpoenas. Sort, file, copy and distribute crime reports, domestic violence reports, traffic reports, citations, civil papers and petitions to appropriate parties including the District Attorney, Probation Officers, and the Superior Court. Receive applications for various permits including gun registration; fingerprint the public needing fingerprints for licenses and employment; collect fees for services. Assist Department staff and the public in person and by phone; mail reports requested by outside agencies; provide general information regarding Department activities, policies, and procedures. Receive, open and distribute incoming mail to appropriate staff, departments and prisoners; collect and disburse all outgoing mail from various divisions. Monitor the jail for emergency and security problems. Perform related duties and responsibilities as required. Qualifications The following generally describes the knowledge and ability required to enter the job and/or learn within a short period of time in order to successfully perform the assigned duties. Knowledge of: Modern office procedures, methods and computer equipment. English usage, spelling, grammar, and punctuation. Business letter writing and basic report preparation. Principles and procedures of record-keeping security, dissemination and reporting. Basic arithmetic. In addition to the above, Dispatcher requires knowledge of: Techniques of questioning for both emergency and non-emergency calls. Ability to: Type 35 wpm Learn to work under pressure, exercise good judgment and make sound decisions in emergency situations. Learn to react calmly and effectively to emergency situations. Learn to establish priorities during emergency situations. Learn geographic features and streets within the area served. Learn standard of radio telecommunications receiving and transmitting procedures, rules and equipment. Learn policies, procedures and terminology of law enforcement. Learn methods and procedures of dispatching. Learn and apply standard dispatching procedures and rules. Effectively communicate and elicit information from upset irate citizens. Perform a variety of office duties as assigned. Maintain files and records. Perform arithmetic calculations. Respond to requests and inquiries from the general public. Understand and follow oral and written instructions. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. In addition to the above, Dispatcher requires the ability to: Work independently in the absence of supervision. Instruct new employees in public safety dispatch procedures, policies and techniques. Experience and Training Guidelines --Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be : Experience: Dispatcher Trainee : Some clerical experience. Dispatcher : One year of responsible clerical experience preferably including frequent public contact. Training: Equivalent to the completion of the twelfth grade. License/Certificate or Other Requirement Dispatcher Trainee : Pass the Peace Officer Standards and Training (POST) Entry-Level Dispatcher Selection Test Battery within 12 months of date of hire. Dispatcher : Completion of a POST Entry-Level Dispatcher Selection Test Battery with a passing T-score. Supplemental Information Typical Working Conditions Dispatch center environment; works with computers and dispatch radios; exposure to noise, electrical energy, unusual fatigue factors and emergency and stressful situations. Physical Requirements Physical : Essential and other important responsibilities and duties require maintaining physical condition necessary for sitting for prolonged periods of time restricted to immediate dispatch radio area; working closely with others; working long periods of time and irregular hours. Vision : See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents. Hearing : Hear in the normal audio range with or without correction. Salary Ranges: Dispatcher Trainee $3,469-5,693 Dispatcher $3,831-6,285 The County of Colusa is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodation to qualified individuals with disabilities. Colusa County encourages both incumbents and individuals who have been offered employment to discuss potential accommodations with the employer. Colusa County offers an excellent benefit package. For a summary of benefits, please click here: 2023 Benefit Summary
Definition & Distinguishing Characteristics The Colusa County Sheriff's Office seeks a Dispatcher/ Dispatcher Trainee to join our amazing team and make a meaningful impact on the community we serve. In this position you will be preforming a variety of dispatching duties for emergency and non-emergency calls; dispatches necessary units to calls for service; and operates a variety of communication equipment including radio, telephone, and computer systems; performs a variety of general support duties related to dispatch activities including jail detention duties, record keeping, typing and filing. The Ideal Candidate The Sheriff’s Office is seeking a Dispatcher/Dispatcher Trainee who has the ability to think critically and retain information in a high stress environment. The ideal Dispatcher/Dispatcher Trainee displays a high level of integrity and trustworthiness, has exceptional communication skills and the ability to multi-task. Selection Procedure The following is a tentative schedule of event that will occur as part of the selection process: Applications will be accepted on a continuous basis Screening for minimum qualifications Post Entry-Level Dispatcher Selection Test Oral Interviews Background Investigation and Psychological Exam Medical Exam WHY I SHOULD CHOOSE TO WORK FOR COLUSA COUNTY: Work/life balance Fun and dedicated staff with a family atmosphere! Rewarding work. Colusa County is a safe community. You will have the satisfaction of knowing that your works contributes to keep it that way. Competitive salary commensurate with education and experience Excellent benefit package, including fully PAID health insurance and a generous retirement benefit (3% @ 60 for Classic Members or 2% @ 62 for New Members); that means a lifetime paycheck upon retirement! Colusa County’s residents enjoy the best of both worlds: ready access to major metropolitan areas while taking advantage of affordable housing associated with the area’s friendly, small-town environment The region is blessed with sweeping mountain vistas, open space, and clear skies Did we mention? No traffic! The only downside to this is that you will need to come up with a difference excuse if you are running late :-) If you are ready to make a difference in our community, don't miss this great opportunity and APPLY today! Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Colusa County is a place where everyone can grow. So, however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. ABOUT THE COUNTY Nestled in the heart of the Sacramento Valley, the County of Colusa is a safe and vibrant community rich in history and tradition, and offering a wonderful environment in which to live, work and play. The County, with approximately 22,000 residents, includes two incorporated cities: Colusa, which is the county seat, and Williams. The local economy is largely agriculturally based, producing crops valued at more than $900 million each year and exporting farm commodities throughout the United States and over seventy countries worldwide. Colusa is centrally located approximately 60 miles north of Sacramento. Interstate 5 offers a north / south route through the county. Our location is approximately: 2.5 hours from Lake Tahoe1 hour from downtown Sacramento3 hours from the Fort Bragg-Mendocino coastline2 hours from San Francisco1.5 hours to Redding80 minutes from Napa/Sonoma Wine Country County government business is still conducted within the courthouse which was built in 1861 and has operated continuously ever since. The County’s annual General Fund budget is roughly $39 million; the total budget is approximately $137.5 million. The workforce is comprised of approximately 400 full-time equivalent positions. Colusa County also offers many diverse outdoor recreational opportunities and is considered to be a sportsman’s paradise. The Sacramento River meanders through the County. Portions of five national protected areas are located within the county: Butte Sink Wildlife Refuge, Colusa National Wildlife Refuge, Delevan National Wildlife Refuge, Mendocino National Forest, and Sacramento National Wildlife Refuge. Recreational opportunities such as hiking, bird watching, camping, and water sports abound. The Sacramento River and local lakes, offer world-class fishing. Take a break from the hustle and bustle of city life and come work for Colusa County! This recruitment will be used to fill a current vacancy and establish an eligibility list to fill other openings without reposting. DISTINGUISHING CHARACTERISTICS Dispatcher Trainee - This is the entry-level class in the Dispatcher series. Incumbents in this classification receive on-the-job training, specific day-to-day direction and are closely supervised. Positions at this level are not expected to function with the same amount of knowledge or skills as positions allocated to the Dispatcher level and exercise less independent discretion and judgment in matters related to work procedures and methods. Advancement to the Dispatcher level is based upon meeting minimum qualifications and satisfactory job performance. Dispatcher - This is the journey-level class in the Dispatcher series. Employees within this class are distinguished from the Dispatcher Trainee by the performance of the full range of duties as assigned. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit. Supervision & Examples of Duties Dispatcher Trainee Receives direct supervision from qualified dispatch and supervisory personnel, and general supervision from managerial staff. As knowledge, skills and abilities increase, trainees are expected to work with more independence, under general supervision. Dispatcher Receives general supervision from supervisory and managerial staff. EXAMPLES OF IMPORTANT RESPONSIBILITIES AND DUTIES -- Important responsibilities and duties may include, but are not limited to, the following: Receive incoming calls from the public requesting public safety or emergency service; monitor calls for the Williams Fire Department, the Colusa Municipal Fire Department; dispatch law enforcement and emergency response units as necessary; relay information and assistance requests; maintain radio contact with units in the field; relay traffic to and from other stations or agencies as required; monitor alarms and report activity as necessary. Use a teletype computer terminal to record, modify and retrieve data including missing and wanted persons, stolen and recovered property and driver’s license and vehicle registration information; make CLETS and AMIS inquiries as required. Record, type, and file records and other reports and materials including complaints, declarations, fingerprint cards and index cards on bookings, warrants, citations and crime reports; purge case files , warrants and booking as necessary. Prepare, process and file civil papers including court summons, complaints, notices, claims, orders and subpoenas. Sort, file, copy and distribute crime reports, domestic violence reports, traffic reports, citations, civil papers and petitions to appropriate parties including the District Attorney, Probation Officers, and the Superior Court. Receive applications for various permits including gun registration; fingerprint the public needing fingerprints for licenses and employment; collect fees for services. Assist Department staff and the public in person and by phone; mail reports requested by outside agencies; provide general information regarding Department activities, policies, and procedures. Receive, open and distribute incoming mail to appropriate staff, departments and prisoners; collect and disburse all outgoing mail from various divisions. Monitor the jail for emergency and security problems. Perform related duties and responsibilities as required. Qualifications The following generally describes the knowledge and ability required to enter the job and/or learn within a short period of time in order to successfully perform the assigned duties. Knowledge of: Modern office procedures, methods and computer equipment. English usage, spelling, grammar, and punctuation. Business letter writing and basic report preparation. Principles and procedures of record-keeping security, dissemination and reporting. Basic arithmetic. In addition to the above, Dispatcher requires knowledge of: Techniques of questioning for both emergency and non-emergency calls. Ability to: Type 35 wpm Learn to work under pressure, exercise good judgment and make sound decisions in emergency situations. Learn to react calmly and effectively to emergency situations. Learn to establish priorities during emergency situations. Learn geographic features and streets within the area served. Learn standard of radio telecommunications receiving and transmitting procedures, rules and equipment. Learn policies, procedures and terminology of law enforcement. Learn methods and procedures of dispatching. Learn and apply standard dispatching procedures and rules. Effectively communicate and elicit information from upset irate citizens. Perform a variety of office duties as assigned. Maintain files and records. Perform arithmetic calculations. Respond to requests and inquiries from the general public. Understand and follow oral and written instructions. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. In addition to the above, Dispatcher requires the ability to: Work independently in the absence of supervision. Instruct new employees in public safety dispatch procedures, policies and techniques. Experience and Training Guidelines --Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be : Experience: Dispatcher Trainee : Some clerical experience. Dispatcher : One year of responsible clerical experience preferably including frequent public contact. Training: Equivalent to the completion of the twelfth grade. License/Certificate or Other Requirement Dispatcher Trainee : Pass the Peace Officer Standards and Training (POST) Entry-Level Dispatcher Selection Test Battery within 12 months of date of hire. Dispatcher : Completion of a POST Entry-Level Dispatcher Selection Test Battery with a passing T-score. Supplemental Information Typical Working Conditions Dispatch center environment; works with computers and dispatch radios; exposure to noise, electrical energy, unusual fatigue factors and emergency and stressful situations. Physical Requirements Physical : Essential and other important responsibilities and duties require maintaining physical condition necessary for sitting for prolonged periods of time restricted to immediate dispatch radio area; working closely with others; working long periods of time and irregular hours. Vision : See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents. Hearing : Hear in the normal audio range with or without correction. Salary Ranges: Dispatcher Trainee $3,469-5,693 Dispatcher $3,831-6,285 The County of Colusa is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodation to qualified individuals with disabilities. Colusa County encourages both incumbents and individuals who have been offered employment to discuss potential accommodations with the employer. Colusa County offers an excellent benefit package. For a summary of benefits, please click here: 2023 Benefit Summary
CITY OF SANTA ANA, CA
Santa Ana, California, United States
Description The City of Santa Ana is looking for individuals who are results-oriented, possess great attitude, demonstrate creativity and innovation, work efficiently, show a record of success and have a passion for public service. Having the best employees provides the best service to the community. The position is assigned to the Communications Unit, which is a 24-hour, seven-days-per-week operation. Under general supervision on an assigned shift, receives emergency and other calls for service and dispatches appropriate personnel and equipment utilizing computer aided dispatch, telephone and/or radio communications equipment. Applications are currently being accepted on a continuous basis, however this recruitment can close at any given time and without notice. You are encouraged to apply immediately. Essential Functions Include But Are Not Limited To Receives 911 emergency calls and major emergency disaster calls from the public for police or other emergency services Evaluates information to determine location of the emergency and the appropriate personnel and equipment needed Dispatches emergency units on the computer aided dispatch (CAD) system as necessary per established procedures Maintains contact with all units on assignment to determine status and location Communicates with callers to determine continuing disposition of calls Provides assistance and explains response procedures May coordinate with state, county and other local agencies to provide information and coordinate call responses Operates a variety of telecommunications and computer equipment Answers non-emergency calls for assistance, screens calls and routes calls to appropriate person or office Inputs data into calls for service for police response Assists field personnel by researching records and investigative reports Coordinates with local, state and federal agencies for related information; performs entries into the California Law Enforcement Telecommunications System Maintains up-to-date familiarity with the locations of streets, specified buildings and landmarks Tests communications equipment and reports malfunctions May instruct other departmental personnel in the operation of communications equipment Performs other functions as assigned Minimum Qualifications Applicants must have completed a probationary period as a Police Dispatcher and possess at least one year of experience as a full-time Police Dispatcher in the state of California within the last three years. Applicants must also possess a valid POST certified Public Safety Dispatcher Basic Course certificate. Additionally, applicants should have the knowledge and abilities listed below. Knowledge of: principles, practices, and procedures involved in public safety communications work; operation of radio/telephone receiving and transmitting equipment. Some knowledge of the geography of the City and the location of streets and important buildings is desirable. Ability to: type 35 words per minute; differentiate basic colors; speak clearly in a well modulated voice using good diction; work under stress and exercise good judgment in emergency situations; adjust quickly to changing situations; keep records and prepare reports; hear accurately; effectively read and interpret maps; and establish and maintain effective working relationships with other employees and the public. Selection Process All applicants are required to complete and submit a City application form online, as well as complete the supplemental questionnaire. Please note that resumes will not be accepted in lieu of an online application. To apply, click on the "Apply" link located at the top of this page. New users must create an account first. Click on this link for instructions on how to set up your account and apply for the first time: Online Employment Application Guide. Applications and answers to the supplemental questionnaire will be thoroughly reviewed by the City staff. Those candidates who possess the most pertinent education, training, experience, and qualifications, will be invited to participate in the selection process, which will include the following (listed in no particular order): Proof of Typing Ability (Performance Exam) : (Qualifying) candidates are required to submit a typing certificate demonstrating a minimum net typing speed ability of at least 35 words per minute. Acceptable typing certificates must be from a government, employment or training agency and must have been obtained within the last 6 months. The test used to issue the typing certificate must be at least 5 minutes in length. Certificates from online self-proctored examinations will not be accepted. Candidates are encouraged to submit typing certificates at the time of filing the online application. Proof of the typing certificate may be required prior to being invited to the other selection process components. Oral Interview Examination : (Weight of 100%) candidates will meet with Police Communications staff, who will evaluate each their training, experience, education, and personal qualifications for the position. NOTE : Candidates must pass every component listed above in order to be placed on the eligible list. Following the completion of the aforementioned civil service recruitment process, the Police Department will receive the names of candidates eligible for hiring consideration and will contact candidates directly to schedule selection interviews with the Police Communications Manager or designee.Candidates selected from the departmental selection interviews will be referred to the background unit for a thorough police background investigation. Contents of the background file and results of the background investigation may also be reviewed by the Police Chief prior to selection. The review of suitability for employment will include an examination by a licensed psychologist, a polygraph examination, and a medical examination. Bilingual Oral Fluency Examination (If applicable): will evaluate ability to communicate effectively in both English and Spanish. This component may be administered prior to hire date. Bilingual fluency pay is an additional $175 per month, which is not included in the salary listed at the top of this bulletin. The City of Santa Ana is an equal opportunity employer. If you consider yourself a person with a disability, you may contact us regarding providing reasonable accommodation. Please visit the following website to view the summary of comprehensive benefits! Summary of Benefits (under POA) NOTE: A more complete set of specifications for this classification may be found on the City's website or on file in the Human Resources Department. The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. The types and levels of employee benefits provided, including City contribution toward benefit costs, are subject to change as a result of periodic contract settlements between recognized employee associations and the City of Santa Ana. Closing Date/Time:
Description The City of Santa Ana is looking for individuals who are results-oriented, possess great attitude, demonstrate creativity and innovation, work efficiently, show a record of success and have a passion for public service. Having the best employees provides the best service to the community. The position is assigned to the Communications Unit, which is a 24-hour, seven-days-per-week operation. Under general supervision on an assigned shift, receives emergency and other calls for service and dispatches appropriate personnel and equipment utilizing computer aided dispatch, telephone and/or radio communications equipment. Applications are currently being accepted on a continuous basis, however this recruitment can close at any given time and without notice. You are encouraged to apply immediately. Essential Functions Include But Are Not Limited To Receives 911 emergency calls and major emergency disaster calls from the public for police or other emergency services Evaluates information to determine location of the emergency and the appropriate personnel and equipment needed Dispatches emergency units on the computer aided dispatch (CAD) system as necessary per established procedures Maintains contact with all units on assignment to determine status and location Communicates with callers to determine continuing disposition of calls Provides assistance and explains response procedures May coordinate with state, county and other local agencies to provide information and coordinate call responses Operates a variety of telecommunications and computer equipment Answers non-emergency calls for assistance, screens calls and routes calls to appropriate person or office Inputs data into calls for service for police response Assists field personnel by researching records and investigative reports Coordinates with local, state and federal agencies for related information; performs entries into the California Law Enforcement Telecommunications System Maintains up-to-date familiarity with the locations of streets, specified buildings and landmarks Tests communications equipment and reports malfunctions May instruct other departmental personnel in the operation of communications equipment Performs other functions as assigned Minimum Qualifications Applicants must have completed a probationary period as a Police Dispatcher and possess at least one year of experience as a full-time Police Dispatcher in the state of California within the last three years. Applicants must also possess a valid POST certified Public Safety Dispatcher Basic Course certificate. Additionally, applicants should have the knowledge and abilities listed below. Knowledge of: principles, practices, and procedures involved in public safety communications work; operation of radio/telephone receiving and transmitting equipment. Some knowledge of the geography of the City and the location of streets and important buildings is desirable. Ability to: type 35 words per minute; differentiate basic colors; speak clearly in a well modulated voice using good diction; work under stress and exercise good judgment in emergency situations; adjust quickly to changing situations; keep records and prepare reports; hear accurately; effectively read and interpret maps; and establish and maintain effective working relationships with other employees and the public. Selection Process All applicants are required to complete and submit a City application form online, as well as complete the supplemental questionnaire. Please note that resumes will not be accepted in lieu of an online application. To apply, click on the "Apply" link located at the top of this page. New users must create an account first. Click on this link for instructions on how to set up your account and apply for the first time: Online Employment Application Guide. Applications and answers to the supplemental questionnaire will be thoroughly reviewed by the City staff. Those candidates who possess the most pertinent education, training, experience, and qualifications, will be invited to participate in the selection process, which will include the following (listed in no particular order): Proof of Typing Ability (Performance Exam) : (Qualifying) candidates are required to submit a typing certificate demonstrating a minimum net typing speed ability of at least 35 words per minute. Acceptable typing certificates must be from a government, employment or training agency and must have been obtained within the last 6 months. The test used to issue the typing certificate must be at least 5 minutes in length. Certificates from online self-proctored examinations will not be accepted. Candidates are encouraged to submit typing certificates at the time of filing the online application. Proof of the typing certificate may be required prior to being invited to the other selection process components. Oral Interview Examination : (Weight of 100%) candidates will meet with Police Communications staff, who will evaluate each their training, experience, education, and personal qualifications for the position. NOTE : Candidates must pass every component listed above in order to be placed on the eligible list. Following the completion of the aforementioned civil service recruitment process, the Police Department will receive the names of candidates eligible for hiring consideration and will contact candidates directly to schedule selection interviews with the Police Communications Manager or designee.Candidates selected from the departmental selection interviews will be referred to the background unit for a thorough police background investigation. Contents of the background file and results of the background investigation may also be reviewed by the Police Chief prior to selection. The review of suitability for employment will include an examination by a licensed psychologist, a polygraph examination, and a medical examination. Bilingual Oral Fluency Examination (If applicable): will evaluate ability to communicate effectively in both English and Spanish. This component may be administered prior to hire date. Bilingual fluency pay is an additional $175 per month, which is not included in the salary listed at the top of this bulletin. The City of Santa Ana is an equal opportunity employer. If you consider yourself a person with a disability, you may contact us regarding providing reasonable accommodation. Please visit the following website to view the summary of comprehensive benefits! Summary of Benefits (under POA) NOTE: A more complete set of specifications for this classification may be found on the City's website or on file in the Human Resources Department. The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. The types and levels of employee benefits provided, including City contribution toward benefit costs, are subject to change as a result of periodic contract settlements between recognized employee associations and the City of Santa Ana. Closing Date/Time:
Fresno County
Fresno, California, US
Position Description Scheduled Salary Increase : 3% effective 1/8/24 APPLICATIONS MUST BE SUBMITTED ONLINE ONLY *TYPING CERTIFICATE REQUIRED* PLEASE REVIEW REQUIRED APPLICATION MATERIALS The County of Fresno Sheriff-Coroner-Public Administrator's Office seeks enthusiastic and motivated individuals with exceptional communication skills interested in a public safety career as a Communications Dispatcher I . The Communications Dispatcher I, utilized in the communication center of the County of Fresno Sheriff-Coroner-Public Administrator's Office, is primarily oriented to receiving and responding to emergency calls by telephone or radio; keying data such as name, address and nature of the emergency into a computer; dispatching law enforcement personnel; referring call or caller according to policy and procedure; and monitoring the location and activity of field units at all times. Incumbents must be available to perform shift work in a twenty-four (24) hour, seven (7) day per week operation. APPLICANTS MUST BE WILLING TO WORK OVERTIME IF NECESSARY AND SHIFTS AS ASSIGNED INCLUDING NIGHTS, WEEKENDS AND HOLIDAYS. As a condition of employment candidates must undergo and pass a thorough and detailed personal background investigation, medical, and polygraph examination. These investigations include employment and credit histories, arrest/criminal records, drug/alcohol use, and personal conduct. This list is neither inclusive nor exclusive; other relevant areas may be investigated and verified. Background materials for failed candidates are retained for three years. Note : The eligible list established from this recruitment may be used to fill both extra-help and permanently allocated positions. Individuals selected for extra-help appointment may be transitioned to a permanently allocated position at a later date as authorized by the Fresno County Personnel Rules. Eligible candidates must be able to perform the essential functions of the position with or without reasonable accommodation. Samples of Duties Please click here to view the Samples of Duties. Knowledge, Skills and Abilities Please click here to view the Knowledge, Skills and Abilities. Minimum Qualifications OPTION 1 : Education : Completion of thirty (30) semester units of course work that is acceptable within the United States' accredited college or university system. OPTION 2 : Experience : One (1) year of full-time, paid work experience obtaining information via telecommunications equipment while using a computer to enter data and process information. OPTION 3 : Certificate : Completion of a Public Safety Dispatcher's Basic Course certified by the California Commission on Peace Officer Standards and Training. In addition to the options listed above, the following is also required: Other : Ability to type thirty-five (35) net words per minute. Note : Permanent status may not be obtained in this classification. Incumbents must advance to the Communications Dispatcher II classification within two (2) years from the date of initial employment or be rejected during the provisional appointment. TO PREVENT THE DISQUALIFICATION OF YOUR APPLICATION, PLEASE NOTE: A copy of a typing certificate is required. The typing certificate must be validated within the last 12 months and indicate "NET" words per minute. Typing certificates obtained from online sources will NOT be accepted. You may attach a copy to your application, fax a copy to (559) 455-4788 (Attn: Zachary Carter), or email it to HREmploymentServices@fresnocountyca.gov by the closing date/time of this recruitment or if you are afforded an interview, you may provide one at that time. Applicants must meet the minimum qualifications and filing requirements for this position by the filing deadline. Please fully list your work experience; including current position. Failure to list current, complete and accurate work experience within the job application (including employment with the County of Fresno) will result in disqualification of your application. A completed Fresno County employment application is required (must be current, complete, and accurate; amendments will not be allowed after the filing deadline). In the Education section of your application, please provide complete information for each school attended. Failure to completely list education within the job application will disqualify the applicant from consideration. Documentation of your United States' high school diploma, GED, or equivalent may be requested to verify completion of qualifying education. If you have completed education in a foreign institution and are using this education to meet the minimum qualifications, you must provide documentation that the foreign education is comparable to that received within the United States' or your application will not be accepted. Documentation must be provided by the closing date and time of this recruitment. You must either attach a copy to your online employment application; fax a copy to (559) 455-4788 (Attn: Zachary Carter); or email it to HREmploymentServices@fresnocountyca.gov by the closing date and time of this recruitment. Late submission of documentation will not be accepted. Resumes and attachments are not accepted in lieu of a completed employment application. SELECTION PROCESS: Depending upon the number of applicants meeting the minimum qualifications and filing requirements, applicants may be scheduled for the process listed below: Online Examination - The examination for Communications Dispatcher I may be offered in an online format. Please indicate on the supplemental questionnaire if you have the ability to complete an online examination. Certify without Examination - In instances where the number of eligible candidates is less than or equal to the number of qualified applicants the Department is entitled to receive under Personnel Rule 4212, the competitive examination process will be waived and the names will be certified without an examination. Successful candidates will be placed on an employment list effective for a minimum of 3 months (may be extended up to an additional 12 months) and will be certified in final rank order as vacancies occur. REQUIRED APPLICATION MATERIALS : Fresno County Employment Application (must be current, complete and accurate; amendments to your application will not be allowed after the filing deadline). Supplemental Questionnaire. Typing Certificate (Copy) - must be validated within the last 12 months and indicate "NET" words per minute. Typing certificates obtained from online sources will NOT be accepted. You may attach a copy to your application, fax a copy to (559) 455-4788 (Attn: Zachary Carter) or email it to HREmploymentServices@fresnocountyca.gov by the closing date/time of this recruitment or if you are afforded an interview, you may provide one at that time. Please note: Applications must be submitted online only. Applications submitted via e-mail, fax, mail or in person will not be allowed. Resumes and attachments are not accepted in lieu of a completed application. HOW TO APPLY : Applications for this recruitment must be submitted online only . The online application may be found at http://www.fresnocountyjobs.com . Open Job Information Flyer and click "Apply" to begin the online application process. Failure to complete the job application or failure to follow the application instructions will result in the disqualification of the applicant. Amendments will not be accepted after the filing deadline. Once the filing deadline has passed, you may check the status of this recruitment at any time by logging on to: https://www.governmentjobs.com/Applications/Index/fresnoca . Please be advised that it is the applicant's responsibility to notify Human Resources of any mailing address and telephone number changes. Notices sent via U.S. mail from Human Resources are not forwarded ("Return Service" is requested, therefore mail will not be sent to a forwarding address). For the safety of our employees, the County of Fresno complies with all Federal, State and Local Orders related to COVID-19, including Cal OSHA Emergency Temporary Standards. The County of Fresno is an Equal Employment Opportunity Employer. It is the policy of Fresno County to provide employment opportunity for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, or denial of medical and family care leave, or any other non-job-related factor. REASONABLE ACCOMMODATIONS : The County of Fresno is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application, examination or selection process may contact Human Resources at (559) 600-1830 at least five days prior to the scheduled date or deadline. EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER Analyst: Zachary Carter Closing Date/Time: 4/6/2023 4:00 PM Pacific
Position Description Scheduled Salary Increase : 3% effective 1/8/24 APPLICATIONS MUST BE SUBMITTED ONLINE ONLY *TYPING CERTIFICATE REQUIRED* PLEASE REVIEW REQUIRED APPLICATION MATERIALS The County of Fresno Sheriff-Coroner-Public Administrator's Office seeks enthusiastic and motivated individuals with exceptional communication skills interested in a public safety career as a Communications Dispatcher I . The Communications Dispatcher I, utilized in the communication center of the County of Fresno Sheriff-Coroner-Public Administrator's Office, is primarily oriented to receiving and responding to emergency calls by telephone or radio; keying data such as name, address and nature of the emergency into a computer; dispatching law enforcement personnel; referring call or caller according to policy and procedure; and monitoring the location and activity of field units at all times. Incumbents must be available to perform shift work in a twenty-four (24) hour, seven (7) day per week operation. APPLICANTS MUST BE WILLING TO WORK OVERTIME IF NECESSARY AND SHIFTS AS ASSIGNED INCLUDING NIGHTS, WEEKENDS AND HOLIDAYS. As a condition of employment candidates must undergo and pass a thorough and detailed personal background investigation, medical, and polygraph examination. These investigations include employment and credit histories, arrest/criminal records, drug/alcohol use, and personal conduct. This list is neither inclusive nor exclusive; other relevant areas may be investigated and verified. Background materials for failed candidates are retained for three years. Note : The eligible list established from this recruitment may be used to fill both extra-help and permanently allocated positions. Individuals selected for extra-help appointment may be transitioned to a permanently allocated position at a later date as authorized by the Fresno County Personnel Rules. Eligible candidates must be able to perform the essential functions of the position with or without reasonable accommodation. Samples of Duties Please click here to view the Samples of Duties. Knowledge, Skills and Abilities Please click here to view the Knowledge, Skills and Abilities. Minimum Qualifications OPTION 1 : Education : Completion of thirty (30) semester units of course work that is acceptable within the United States' accredited college or university system. OPTION 2 : Experience : One (1) year of full-time, paid work experience obtaining information via telecommunications equipment while using a computer to enter data and process information. OPTION 3 : Certificate : Completion of a Public Safety Dispatcher's Basic Course certified by the California Commission on Peace Officer Standards and Training. In addition to the options listed above, the following is also required: Other : Ability to type thirty-five (35) net words per minute. Note : Permanent status may not be obtained in this classification. Incumbents must advance to the Communications Dispatcher II classification within two (2) years from the date of initial employment or be rejected during the provisional appointment. TO PREVENT THE DISQUALIFICATION OF YOUR APPLICATION, PLEASE NOTE: A copy of a typing certificate is required. The typing certificate must be validated within the last 12 months and indicate "NET" words per minute. Typing certificates obtained from online sources will NOT be accepted. You may attach a copy to your application, fax a copy to (559) 455-4788 (Attn: Zachary Carter), or email it to HREmploymentServices@fresnocountyca.gov by the closing date/time of this recruitment or if you are afforded an interview, you may provide one at that time. Applicants must meet the minimum qualifications and filing requirements for this position by the filing deadline. Please fully list your work experience; including current position. Failure to list current, complete and accurate work experience within the job application (including employment with the County of Fresno) will result in disqualification of your application. A completed Fresno County employment application is required (must be current, complete, and accurate; amendments will not be allowed after the filing deadline). In the Education section of your application, please provide complete information for each school attended. Failure to completely list education within the job application will disqualify the applicant from consideration. Documentation of your United States' high school diploma, GED, or equivalent may be requested to verify completion of qualifying education. If you have completed education in a foreign institution and are using this education to meet the minimum qualifications, you must provide documentation that the foreign education is comparable to that received within the United States' or your application will not be accepted. Documentation must be provided by the closing date and time of this recruitment. You must either attach a copy to your online employment application; fax a copy to (559) 455-4788 (Attn: Zachary Carter); or email it to HREmploymentServices@fresnocountyca.gov by the closing date and time of this recruitment. Late submission of documentation will not be accepted. Resumes and attachments are not accepted in lieu of a completed employment application. SELECTION PROCESS: Depending upon the number of applicants meeting the minimum qualifications and filing requirements, applicants may be scheduled for the process listed below: Online Examination - The examination for Communications Dispatcher I may be offered in an online format. Please indicate on the supplemental questionnaire if you have the ability to complete an online examination. Certify without Examination - In instances where the number of eligible candidates is less than or equal to the number of qualified applicants the Department is entitled to receive under Personnel Rule 4212, the competitive examination process will be waived and the names will be certified without an examination. Successful candidates will be placed on an employment list effective for a minimum of 3 months (may be extended up to an additional 12 months) and will be certified in final rank order as vacancies occur. REQUIRED APPLICATION MATERIALS : Fresno County Employment Application (must be current, complete and accurate; amendments to your application will not be allowed after the filing deadline). Supplemental Questionnaire. Typing Certificate (Copy) - must be validated within the last 12 months and indicate "NET" words per minute. Typing certificates obtained from online sources will NOT be accepted. You may attach a copy to your application, fax a copy to (559) 455-4788 (Attn: Zachary Carter) or email it to HREmploymentServices@fresnocountyca.gov by the closing date/time of this recruitment or if you are afforded an interview, you may provide one at that time. Please note: Applications must be submitted online only. Applications submitted via e-mail, fax, mail or in person will not be allowed. Resumes and attachments are not accepted in lieu of a completed application. HOW TO APPLY : Applications for this recruitment must be submitted online only . The online application may be found at http://www.fresnocountyjobs.com . Open Job Information Flyer and click "Apply" to begin the online application process. Failure to complete the job application or failure to follow the application instructions will result in the disqualification of the applicant. Amendments will not be accepted after the filing deadline. Once the filing deadline has passed, you may check the status of this recruitment at any time by logging on to: https://www.governmentjobs.com/Applications/Index/fresnoca . Please be advised that it is the applicant's responsibility to notify Human Resources of any mailing address and telephone number changes. Notices sent via U.S. mail from Human Resources are not forwarded ("Return Service" is requested, therefore mail will not be sent to a forwarding address). For the safety of our employees, the County of Fresno complies with all Federal, State and Local Orders related to COVID-19, including Cal OSHA Emergency Temporary Standards. The County of Fresno is an Equal Employment Opportunity Employer. It is the policy of Fresno County to provide employment opportunity for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, or denial of medical and family care leave, or any other non-job-related factor. REASONABLE ACCOMMODATIONS : The County of Fresno is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application, examination or selection process may contact Human Resources at (559) 600-1830 at least five days prior to the scheduled date or deadline. EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER Analyst: Zachary Carter Closing Date/Time: 4/6/2023 4:00 PM Pacific
LAS VEGAS CONVENTION AND VISITORS AUTHORITY
Las Vegas, Nevada, United States
POSITION EXPECTATIONS The expectation of this position is to maintain an efficient Control Center for the safety and security of all individuals on property. This position is responsible for the text and voice-based emergency notification announcements up to and including evacuations. This position is expected to be the liaison with CSM's for show requirements and client needs as well as contractor, LVCVA partner and ambassador service calls. This position is expected to manage all lost & found property, access control, lighting and key control. CUSTOMER SERVICE EXPECTATIONS This position is expected to be the direct contact for all individuals on property and their requests. This interaction requires world class customer service at all times. SAFETY EXPECTATIONS At the LVCVA, safety is everyone's job. All ambassadors are expected to demonstrate a comprehensive knowledge of safe work practices and to comply with established rules, policies, procedures and regulations. In addition, all ambassadors are responsible for eliminating and reporting hazards and incidents. We manage an environment that is safe for all and where tools, guidance and personal involvement are key to our success. DIVERSITY EXPECTATIONS Inclusion and the embodiment of not only tolerance but a genuine appreciation for a diverse workplace is an essential element of the LVCVA's culture. Supporting and respecting the various cultural values, behaviors, beliefs and attitudes leads to successful ambassador relations and business results. All levels of supervision are expected to ensure diversity is practiced and is a managing strength in their operation. All levels of ambassadors are expected to respect and support diversity in the workplace. ESSENTIAL DUTIES AND RESPONSIBILITIES Coordinates all emergency response to the LVCVA for crime, injuries, illnesses or catastrophic situations. Responds and dispatches all text and voice-based emergency notification announcements up to and including evacuations. Address show requirements, client needs, LVCVA partner and ambassador service requests. Administers and maintains all LVCVA ambassador and partner badges and access. Receives and screens a variety of phone calls and visitors to obtain reason for ca Prioritizes customer service in order of radio, telephone and in-person. Maintains lost and found property. Maintains multiple PC and software applications Multi-tasks and performs other duties as assigned Performs other duties and projects as assigned. EDUCATION AND SKILLS Minimum high school diploma or GED Ability to type a minimum of 35 wpm Excellent communication skills CERTIFICATIONS/LICENSES/REGISTRATIONS Must have a valid Nevada driver's license at time of appointment and must keep current during course of employment. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an ambassador to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The individual in this position must be able to work in a typical office setting, use standard office equipment, including a computer, ability to read printed materials and a computer monitor, and ability to communicate in person or over the telephone. Must occasionally lift and/or move up to 25 pounds. The Las Vegas Convention and Visitors Authority (LVCVA) provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the LVCVA will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at peopleconnect@lvcva.com BARGAINING BENEFITS Total compensation at the Authority consists not only of the salary paid, but also of the various benefits offered, such as group health and life insurance and retirement plan. Depending on the type of insurance selected, adding these benefits increases an employee's total compensation from between 30 to 40 percent. NEVADA PERS RETIREMENT PROGRAM 100% employer paid NO SOCIAL SECURITY TAXES WITHHELD INSURANCE - 100% Employer Paid Medical/Dental/Vision/Rx Insurance (employees and dependents) Basic Life Insurance - $15,000 Long-Term Disability (LTD) Insurance VOLUNTARY INSURANCE - Employee Paid Life Insurance Supplemental Insurance Long-Term Care Insurance Pet Insurance PERSONAL TIME OFF Less than 10 years of service: Accrues at the rate of 8 hours per pay period 10 or more years of service: Accrues at the rate of 10 hours per pay period PAID HOLIDAYS 12 per year, includes birthday ANNUAL STEP INCREASE Anniversary of hire date - 4% ACROSS-THE-BOARD INCREASE (1st pay period in July) 2018 - 2.2% 2019 - 2.8% 2020 - 2.8% DEFERRED COMPENSATION (IRS Section 457) OTHER Employee Assistance Program
Mar 06, 2023
Variable Shift
POSITION EXPECTATIONS The expectation of this position is to maintain an efficient Control Center for the safety and security of all individuals on property. This position is responsible for the text and voice-based emergency notification announcements up to and including evacuations. This position is expected to be the liaison with CSM's for show requirements and client needs as well as contractor, LVCVA partner and ambassador service calls. This position is expected to manage all lost & found property, access control, lighting and key control. CUSTOMER SERVICE EXPECTATIONS This position is expected to be the direct contact for all individuals on property and their requests. This interaction requires world class customer service at all times. SAFETY EXPECTATIONS At the LVCVA, safety is everyone's job. All ambassadors are expected to demonstrate a comprehensive knowledge of safe work practices and to comply with established rules, policies, procedures and regulations. In addition, all ambassadors are responsible for eliminating and reporting hazards and incidents. We manage an environment that is safe for all and where tools, guidance and personal involvement are key to our success. DIVERSITY EXPECTATIONS Inclusion and the embodiment of not only tolerance but a genuine appreciation for a diverse workplace is an essential element of the LVCVA's culture. Supporting and respecting the various cultural values, behaviors, beliefs and attitudes leads to successful ambassador relations and business results. All levels of supervision are expected to ensure diversity is practiced and is a managing strength in their operation. All levels of ambassadors are expected to respect and support diversity in the workplace. ESSENTIAL DUTIES AND RESPONSIBILITIES Coordinates all emergency response to the LVCVA for crime, injuries, illnesses or catastrophic situations. Responds and dispatches all text and voice-based emergency notification announcements up to and including evacuations. Address show requirements, client needs, LVCVA partner and ambassador service requests. Administers and maintains all LVCVA ambassador and partner badges and access. Receives and screens a variety of phone calls and visitors to obtain reason for ca Prioritizes customer service in order of radio, telephone and in-person. Maintains lost and found property. Maintains multiple PC and software applications Multi-tasks and performs other duties as assigned Performs other duties and projects as assigned. EDUCATION AND SKILLS Minimum high school diploma or GED Ability to type a minimum of 35 wpm Excellent communication skills CERTIFICATIONS/LICENSES/REGISTRATIONS Must have a valid Nevada driver's license at time of appointment and must keep current during course of employment. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an ambassador to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The individual in this position must be able to work in a typical office setting, use standard office equipment, including a computer, ability to read printed materials and a computer monitor, and ability to communicate in person or over the telephone. Must occasionally lift and/or move up to 25 pounds. The Las Vegas Convention and Visitors Authority (LVCVA) provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the LVCVA will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at peopleconnect@lvcva.com BARGAINING BENEFITS Total compensation at the Authority consists not only of the salary paid, but also of the various benefits offered, such as group health and life insurance and retirement plan. Depending on the type of insurance selected, adding these benefits increases an employee's total compensation from between 30 to 40 percent. NEVADA PERS RETIREMENT PROGRAM 100% employer paid NO SOCIAL SECURITY TAXES WITHHELD INSURANCE - 100% Employer Paid Medical/Dental/Vision/Rx Insurance (employees and dependents) Basic Life Insurance - $15,000 Long-Term Disability (LTD) Insurance VOLUNTARY INSURANCE - Employee Paid Life Insurance Supplemental Insurance Long-Term Care Insurance Pet Insurance PERSONAL TIME OFF Less than 10 years of service: Accrues at the rate of 8 hours per pay period 10 or more years of service: Accrues at the rate of 10 hours per pay period PAID HOLIDAYS 12 per year, includes birthday ANNUAL STEP INCREASE Anniversary of hire date - 4% ACROSS-THE-BOARD INCREASE (1st pay period in July) 2018 - 2.2% 2019 - 2.8% 2020 - 2.8% DEFERRED COMPENSATION (IRS Section 457) OTHER Employee Assistance Program
CITY OF VENTURA, CA
501 Poli Street, Ventura, California 93001, USA
THE POSITION The City of Ventura is accepting applications for the position of Public Safety Dispatcher. The Public Safety Dispatcher is a critical position and is responsible for receiving, screening and responding to incoming emergency and non-emergency calls for police assistance. The position also has the responsibility to dispatch appropriate units as necessary and maintain necessary communication with units during their response to calls. Dispatchers also perform a variety of clerical, record-keeping and general support duties related to communications activities. The ideal candidate for this position will 1) be an experienced public safety dispatcher, with another police or fire agency; 2) enjoy being part of the communications team and contributing to public safety in the community; 3) be able to handle multiple tasks simultaneously, making quick, logical decisions in high-pressure situations; 4) remain calm and able to continue working when violent or highly emotional situations are occurring; and 5) respond diplomatically and tactfully to people of diverse backgrounds and when they may be confused, irate, upset, under the influence, or irrational. The City offers a total compensation package that includes both a generous salary and other benefits! Refer to the benefits tab on the job posting for more information. If you meet the qualifications for the position and are interested in a career with the City of Ventura Police Department, please complete an online City Job Application and supplemental questionnaire. Applications are reviewed on a continuous basis. Open until filled. For additional information on the duties and responsibilities of the position, refer to the job descriptions located on the City's Career Page at www.cityofventura.ca.gov/jobs or by selecting here Public Safety Dispatcher . POSITION QUALIFICATIONS A combination of education, training and experience equivalent to completion of high school, keyboarding sufficient to perform the duties of the job, and one year of experience involving public contact, computer usage, or heavy telephone traffic are required. Experience in a dispatching role is preferable. In addition to the requirements above, one year of experience equivalent to that of a Public Safety Dispatcher Trainee with the City of Ventura OR one year 911 Dispatcher Operator experience is required. License: Depending on assignment, possession of a valid California Class C driver's license may be required. Certificate: Typing speed of 35 words per minute is desirable. APPLICATION AND INTERVIEW PROCESS Applications and supplemental questions will be accepted and reviewed on a continuous basis. Candidates are encouraged to apply promptly. Open until filled. If you have one year of public safety dispatching experience, submit a City application and supplemental questionnaire by the filing deadline. The preferred method to submit your application is on-line. If you are unable to submit an online application, you may request paper application materials by calling (805) 654-7853 during regular business hours or emailing recruitment@cityofventura.ca.gov. Paper applications and answers to the supplemental questionnaire can be Faxed to (805) 648-4467 or hand delivered to City Hall at: 501 Poli Street, Room 210; Ventura, CA 93001. If you FAX, it is highly recommended that you also send the original documents via mail. It is important that your City job application show all the relevant education, training and experience you possess. Resumes and cover letters may be attached to your application but will not be accepted in lieu of a completed job application. Submitting an incomplete application, may disqualify you from further consideration in the recruitment process. If you are interested in the entry-level Public Safety Dispatcher TRAINEE position, please sign up to be notified by clicking Job Interest Notification . You may select to be notified for employment in "911 Telecommunications". At that point, you may submit a new on-line application when the Public Safety Dispatcher Trainee position opens. The Eligibility List established for this classification may be used to fill other regular and temporary vacancies at the discretion of the City. In compliance with the Americans with Disabilities Act (ADA), if you need an accommodation in a selection process, please notify the Human Resources Department in writing by the final filing date of the position you are interested in. The Human Resources address is: 501 Poli Street, Room 210, Ventura, CA 93001, (805) 654-7853, e-mail: recruitment@cityofventura.ca.gov . THE ORGANIZATION The City of Ventura operates under the Council/ Manager form of government under a charter adopted by voters in 1934, with an elected seven-member City Council. This full-service municipality is supported by 11 major City departments: City Manager, City Attorney, Finance, Information Technology, Human Resources, Community Development, Parks & Recreation, Fire, Police, Public Works, and Ventura Water. The City's Adopted FY 2021/2022 Budget totals approximately $303.4 million. The City Council and the City Manager are dedicated to the highest standards of integrity, public service, and innovative approaches to governing. To learn more about the City of Ventura, please visit www.cityofventura.ca.gov and view the current FY Adopted Budget. CITY OF VENTURA The City of Ventura is located just north of Los Angeles County and south of Santa Barbara County and is frequently considered one of America's most desirable places to live. The City is a full-service municipality that was founded in 1782, incorporated in 1866, and serves nearly 110,000 residents within its 32 square miles. With nearly 700 employees, the City is dedicated to delivering key services to our businesses, residents, and visitors to ensure Ventura remains a fiscally stable, economically vibrant, safe, clean, and desirable community. Locals and visitors enjoy Ventura's impressive park system that includes 32 parks and historic sites, and more than 800 acres of open green space. The City offers a remarkable year-round climate, friendly people, and a spectacular coastline. Ventura is an exciting location for a variety of outdoor activities such as biking, hiking, kayaking, paddle-boarding, sailing, surfing, whale watching and windsurfing. Other activities include the Channel Islands National Park, championship golf, world-class shopping, wine tours, and more. Learn more about the City of Ventura at www.CityofVentura.ca.gov DIVERSITY, EQUITY AND INCLUSION The City of Ventura values human rights, goodwill, respect, inclusivity, equality, and recognizes that the City derives its strength from a rich diversity of thoughts, ideas, and contributions. As leaders in public service, we aspire to be an employer of choice by promoting an organizational culture that reflects these core values. We seek to attract, develop, and retain a talented and dedicated workforce where people of diverse races, genders, religions, cultures, political affiliations, and lifestyles thrive. Our goal is to create a welcoming and inclusive environment that empowers our employees to provide the highest level of service to our community of residents and businesses; they're counting on us. The City is an equal opportunity employer and strives to attract qualified applicants from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, marital status, ancestry, physical disability, mental disability, medical condition, genetic information, military and veteran status, or any other status protected under federal, state and/or local law. We aim to create an environment that celebrates and embraces the diversity of our workforce. We welcome you to join our team! Closing Date/Time: Continuous
THE POSITION The City of Ventura is accepting applications for the position of Public Safety Dispatcher. The Public Safety Dispatcher is a critical position and is responsible for receiving, screening and responding to incoming emergency and non-emergency calls for police assistance. The position also has the responsibility to dispatch appropriate units as necessary and maintain necessary communication with units during their response to calls. Dispatchers also perform a variety of clerical, record-keeping and general support duties related to communications activities. The ideal candidate for this position will 1) be an experienced public safety dispatcher, with another police or fire agency; 2) enjoy being part of the communications team and contributing to public safety in the community; 3) be able to handle multiple tasks simultaneously, making quick, logical decisions in high-pressure situations; 4) remain calm and able to continue working when violent or highly emotional situations are occurring; and 5) respond diplomatically and tactfully to people of diverse backgrounds and when they may be confused, irate, upset, under the influence, or irrational. The City offers a total compensation package that includes both a generous salary and other benefits! Refer to the benefits tab on the job posting for more information. If you meet the qualifications for the position and are interested in a career with the City of Ventura Police Department, please complete an online City Job Application and supplemental questionnaire. Applications are reviewed on a continuous basis. Open until filled. For additional information on the duties and responsibilities of the position, refer to the job descriptions located on the City's Career Page at www.cityofventura.ca.gov/jobs or by selecting here Public Safety Dispatcher . POSITION QUALIFICATIONS A combination of education, training and experience equivalent to completion of high school, keyboarding sufficient to perform the duties of the job, and one year of experience involving public contact, computer usage, or heavy telephone traffic are required. Experience in a dispatching role is preferable. In addition to the requirements above, one year of experience equivalent to that of a Public Safety Dispatcher Trainee with the City of Ventura OR one year 911 Dispatcher Operator experience is required. License: Depending on assignment, possession of a valid California Class C driver's license may be required. Certificate: Typing speed of 35 words per minute is desirable. APPLICATION AND INTERVIEW PROCESS Applications and supplemental questions will be accepted and reviewed on a continuous basis. Candidates are encouraged to apply promptly. Open until filled. If you have one year of public safety dispatching experience, submit a City application and supplemental questionnaire by the filing deadline. The preferred method to submit your application is on-line. If you are unable to submit an online application, you may request paper application materials by calling (805) 654-7853 during regular business hours or emailing recruitment@cityofventura.ca.gov. Paper applications and answers to the supplemental questionnaire can be Faxed to (805) 648-4467 or hand delivered to City Hall at: 501 Poli Street, Room 210; Ventura, CA 93001. If you FAX, it is highly recommended that you also send the original documents via mail. It is important that your City job application show all the relevant education, training and experience you possess. Resumes and cover letters may be attached to your application but will not be accepted in lieu of a completed job application. Submitting an incomplete application, may disqualify you from further consideration in the recruitment process. If you are interested in the entry-level Public Safety Dispatcher TRAINEE position, please sign up to be notified by clicking Job Interest Notification . You may select to be notified for employment in "911 Telecommunications". At that point, you may submit a new on-line application when the Public Safety Dispatcher Trainee position opens. The Eligibility List established for this classification may be used to fill other regular and temporary vacancies at the discretion of the City. In compliance with the Americans with Disabilities Act (ADA), if you need an accommodation in a selection process, please notify the Human Resources Department in writing by the final filing date of the position you are interested in. The Human Resources address is: 501 Poli Street, Room 210, Ventura, CA 93001, (805) 654-7853, e-mail: recruitment@cityofventura.ca.gov . THE ORGANIZATION The City of Ventura operates under the Council/ Manager form of government under a charter adopted by voters in 1934, with an elected seven-member City Council. This full-service municipality is supported by 11 major City departments: City Manager, City Attorney, Finance, Information Technology, Human Resources, Community Development, Parks & Recreation, Fire, Police, Public Works, and Ventura Water. The City's Adopted FY 2021/2022 Budget totals approximately $303.4 million. The City Council and the City Manager are dedicated to the highest standards of integrity, public service, and innovative approaches to governing. To learn more about the City of Ventura, please visit www.cityofventura.ca.gov and view the current FY Adopted Budget. CITY OF VENTURA The City of Ventura is located just north of Los Angeles County and south of Santa Barbara County and is frequently considered one of America's most desirable places to live. The City is a full-service municipality that was founded in 1782, incorporated in 1866, and serves nearly 110,000 residents within its 32 square miles. With nearly 700 employees, the City is dedicated to delivering key services to our businesses, residents, and visitors to ensure Ventura remains a fiscally stable, economically vibrant, safe, clean, and desirable community. Locals and visitors enjoy Ventura's impressive park system that includes 32 parks and historic sites, and more than 800 acres of open green space. The City offers a remarkable year-round climate, friendly people, and a spectacular coastline. Ventura is an exciting location for a variety of outdoor activities such as biking, hiking, kayaking, paddle-boarding, sailing, surfing, whale watching and windsurfing. Other activities include the Channel Islands National Park, championship golf, world-class shopping, wine tours, and more. Learn more about the City of Ventura at www.CityofVentura.ca.gov DIVERSITY, EQUITY AND INCLUSION The City of Ventura values human rights, goodwill, respect, inclusivity, equality, and recognizes that the City derives its strength from a rich diversity of thoughts, ideas, and contributions. As leaders in public service, we aspire to be an employer of choice by promoting an organizational culture that reflects these core values. We seek to attract, develop, and retain a talented and dedicated workforce where people of diverse races, genders, religions, cultures, political affiliations, and lifestyles thrive. Our goal is to create a welcoming and inclusive environment that empowers our employees to provide the highest level of service to our community of residents and businesses; they're counting on us. The City is an equal opportunity employer and strives to attract qualified applicants from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, marital status, ancestry, physical disability, mental disability, medical condition, genetic information, military and veteran status, or any other status protected under federal, state and/or local law. We aim to create an environment that celebrates and embraces the diversity of our workforce. We welcome you to join our team! Closing Date/Time: Continuous
CITY OF INGLEWOOD, CA
Inglewood, California, United States
Under close supervision, receive and dispatch emergency calls for police, fire, and paramedic assistance. The below list of tasks is ILLUSTRATIVE ONLY; incumbents in this job classification may be required to perform other department-related duties. TASKS: Provide a wide range of public safety radio dispatch and information support services via the telephone, internet, radio, and other methods of communication. Assess and determine caller needs to ensure proper services are rendered to the community or surrounding area; Dispatch law enforcement and other public safety services to meet the emergency needs of citizens. Operates communications equipment, including computerized multiple-channel radio systems, telephones, and accessories; Accepts and types data into the computer-assisted dispatch system while questioning callers for information; Determines nature, validity, and type of call; utilizes messages and priorities to dispatch field units to emergencies; Track calls to ensure that caller needs are met and all pertinent information is communicated with the responding party; Work with parking enforcement to dispatch services to field officers and assist field operations with information as needed; Performs other department-related duties as assigned. KNOWLEDGE, SKILLS, ABILITIES, AND OTHER CHARACTERISTICS: Skilled in assessing and prioritizing multiple tasks, projects, and demands; simultaneously operating multiple frequencies and phone lines; performing essential duties with little supervision, and exercising sound judgment in the face of challenging and stressful situations; Ability to react quickly, efficiently, and calmly under stressful and emergencies; handle a high volume of emergency and urgent calls with tact and good judgment, initiative, and speed exercise; comprehend, interpret, and retain written and orally presented information; and maintain cooperative and effective relationships; Type 40 words per minute (net). Proficient in using personal computers, industry-related software, radio system operations, and functions for emergency purposes. Qualifications A high school diploma or equivalent AND one year of experience answering and directing calls using multi-line communication or radio system. Special Requirements Background Investigation Interview is a comprehensive police investigation into a candidate’s personal and professional character based on past and present demonstrated behaviors and responsibility. NOTE: Recent or prolonged involvement with marijuana, cocaine, heroin, or other illicit drugs may be grounds for disqualification from the process. Miscellaneous Information Applicants with a POST Certificate may be eligible to start at a higher salary step. Must be able to work any 11 to 16-hour shift to include holidays and weekends; and obtain a POST-Public Safety Dispatcher Certificate within 18-months of hire. All offers of employment are contingent upon providing proof of being COVID Vaccinated. |0|hiddenField| Closing Date/Time: Open Until Filled
Under close supervision, receive and dispatch emergency calls for police, fire, and paramedic assistance. The below list of tasks is ILLUSTRATIVE ONLY; incumbents in this job classification may be required to perform other department-related duties. TASKS: Provide a wide range of public safety radio dispatch and information support services via the telephone, internet, radio, and other methods of communication. Assess and determine caller needs to ensure proper services are rendered to the community or surrounding area; Dispatch law enforcement and other public safety services to meet the emergency needs of citizens. Operates communications equipment, including computerized multiple-channel radio systems, telephones, and accessories; Accepts and types data into the computer-assisted dispatch system while questioning callers for information; Determines nature, validity, and type of call; utilizes messages and priorities to dispatch field units to emergencies; Track calls to ensure that caller needs are met and all pertinent information is communicated with the responding party; Work with parking enforcement to dispatch services to field officers and assist field operations with information as needed; Performs other department-related duties as assigned. KNOWLEDGE, SKILLS, ABILITIES, AND OTHER CHARACTERISTICS: Skilled in assessing and prioritizing multiple tasks, projects, and demands; simultaneously operating multiple frequencies and phone lines; performing essential duties with little supervision, and exercising sound judgment in the face of challenging and stressful situations; Ability to react quickly, efficiently, and calmly under stressful and emergencies; handle a high volume of emergency and urgent calls with tact and good judgment, initiative, and speed exercise; comprehend, interpret, and retain written and orally presented information; and maintain cooperative and effective relationships; Type 40 words per minute (net). Proficient in using personal computers, industry-related software, radio system operations, and functions for emergency purposes. Qualifications A high school diploma or equivalent AND one year of experience answering and directing calls using multi-line communication or radio system. Special Requirements Background Investigation Interview is a comprehensive police investigation into a candidate’s personal and professional character based on past and present demonstrated behaviors and responsibility. NOTE: Recent or prolonged involvement with marijuana, cocaine, heroin, or other illicit drugs may be grounds for disqualification from the process. Miscellaneous Information Applicants with a POST Certificate may be eligible to start at a higher salary step. Must be able to work any 11 to 16-hour shift to include holidays and weekends; and obtain a POST-Public Safety Dispatcher Certificate within 18-months of hire. All offers of employment are contingent upon providing proof of being COVID Vaccinated. |0|hiddenField| Closing Date/Time: Open Until Filled
CITY OF INGLEWOOD, CA
Inglewood, California, United States
Under close supervision, receive and dispatch emergency calls for police, fire, and paramedic assistance. The below list of tasks is ILLUSTRATIVE ONLY; incumbents in this job classification may be required to perform other department-related duties. TASKS: Provide a wide range of public safety radio dispatch and information support services via the telephone, internet, radio, and other methods of communication. Assess and determine caller needs to ensure proper services are rendered to the community or surrounding area; Dispatch law enforcement and other public safety services to meet the emergency needs of citizens. Operates communications equipment, including computerized multiple-channel radio systems, telephones, and accessories; Accepts and types data into the computer-assisted dispatch system while questioning callers for information; Determines nature, validity, and type of call; utilizes messages and priorities to dispatch field units to emergencies; Track calls to ensure that caller needs are met and all pertinent information is communicated with the responding party; Work with parking enforcement to dispatch services to field officers and assist field operations with information as needed; Performs other department-related duties as assigned. KNOWLEDGE, SKILLS, ABILITIES, AND OTHER CHARACTERISTICS: Skilled in assessing and prioritizing multiple tasks, projects, and demands; simultaneously operating multiple frequencies and phone lines; performing essential duties with little supervision, and exercising sound judgment in the face of challenging and stressful situations; Ability to react quickly, efficiently, and calmly under stressful and emergencies; handle a high volume of emergency and urgent calls with tact and good judgment, initiative, and speed exercise; comprehend, interpret, and retain written and orally presented information; and maintain cooperative and effective relationships; Type 40 words per minute (net). Proficient in using personal computers, industry-related software, radio system operations, and functions for emergency purposes. Qualifications A high school diploma or equivalent AND one year of experience answering and directing calls using multi-line communication or radio system. Special Requirements Background Investigation Interview is a comprehensive police investigation into a candidate’s personal and professional character based on past and present demonstrated behaviors and responsibility. NOTE: Recent or prolonged involvement with marijuana, cocaine, heroin, or other illicit drugs may be grounds for disqualification from the process. Miscellaneous Information Applicants with a POST Certificate may be eligible to start at a higher salary step. Must be able to work any 11 to 16-hour shift to include holidays and weekends; and obtain a POST-Public Safety Dispatcher Certificate within 18-months of hire. All offers of employment are contingent upon providing proof of being COVID Vaccinated. |0|hiddenField| Closing Date/Time: Open Until Filled
Under close supervision, receive and dispatch emergency calls for police, fire, and paramedic assistance. The below list of tasks is ILLUSTRATIVE ONLY; incumbents in this job classification may be required to perform other department-related duties. TASKS: Provide a wide range of public safety radio dispatch and information support services via the telephone, internet, radio, and other methods of communication. Assess and determine caller needs to ensure proper services are rendered to the community or surrounding area; Dispatch law enforcement and other public safety services to meet the emergency needs of citizens. Operates communications equipment, including computerized multiple-channel radio systems, telephones, and accessories; Accepts and types data into the computer-assisted dispatch system while questioning callers for information; Determines nature, validity, and type of call; utilizes messages and priorities to dispatch field units to emergencies; Track calls to ensure that caller needs are met and all pertinent information is communicated with the responding party; Work with parking enforcement to dispatch services to field officers and assist field operations with information as needed; Performs other department-related duties as assigned. KNOWLEDGE, SKILLS, ABILITIES, AND OTHER CHARACTERISTICS: Skilled in assessing and prioritizing multiple tasks, projects, and demands; simultaneously operating multiple frequencies and phone lines; performing essential duties with little supervision, and exercising sound judgment in the face of challenging and stressful situations; Ability to react quickly, efficiently, and calmly under stressful and emergencies; handle a high volume of emergency and urgent calls with tact and good judgment, initiative, and speed exercise; comprehend, interpret, and retain written and orally presented information; and maintain cooperative and effective relationships; Type 40 words per minute (net). Proficient in using personal computers, industry-related software, radio system operations, and functions for emergency purposes. Qualifications A high school diploma or equivalent AND one year of experience answering and directing calls using multi-line communication or radio system. Special Requirements Background Investigation Interview is a comprehensive police investigation into a candidate’s personal and professional character based on past and present demonstrated behaviors and responsibility. NOTE: Recent or prolonged involvement with marijuana, cocaine, heroin, or other illicit drugs may be grounds for disqualification from the process. Miscellaneous Information Applicants with a POST Certificate may be eligible to start at a higher salary step. Must be able to work any 11 to 16-hour shift to include holidays and weekends; and obtain a POST-Public Safety Dispatcher Certificate within 18-months of hire. All offers of employment are contingent upon providing proof of being COVID Vaccinated. |0|hiddenField| Closing Date/Time: Open Until Filled
CITY OF OAKLAND, CA
Oakland, California, United States
The Position PLEASE NOTE: Due to current events and pandemic-related safety concerns, all exam dates and locations are tentative. Applicants will be notified as further information becomes available. Applicants should also check their email on a regular basis for updates. NOTICE: The City of Oakland has adopted a COVID-19 Employee Mandatory Vaccination Policy. Under the policy, all employees must, as a condition of employment: (1) report their vaccination status to the City no later than November 15, 2021; and (2) be fully vaccinated and verify that vaccination status to the City no later than November 29, 2021, unless the employee has applied for an exemption and is awaiting the City’s response or has been granted an exemption, or unless stricter State or Federal legal requirements apply. If offered employment, you will receive instructions regarding how to provide verification of vaccination or how to apply for an exemption which will be required prior to your start date. You may read the entire policy here . The City of Oakland is an equal opportunity employer that values workforce diversity, inclusion, and equity. Oakland has a long history of activism around issues of justice and equity. Both oppression and this resistance to oppression have shaped the city’s historical roots and the lives of its residents to this day. As public servants to one of the most diverse cities in the nation, we strive to develop employees who understand the harm and impacts of systemic inequity to create lasting, meaningful outcomes for everyone. Oakland strives to establish an environment that embraces the richness of culture, community, and individualism of employees. Start an exciting career and become a 9-1-1 Dispatcher! The City of Oakland is accepting applications for an exciting opportunity in the Oakland Police Department's Communications Division. Come and join a wonderful team of professionals dedicated to serving the citizens of Oakland. Police Communications Dispatchers receive approximately one year of on-the-job training and must attend a POST-certified basic dispatcher course. During training, working hours and days off vary. Dispatchers may work any of the three shifts in a 24-hour period; may be required to work a schedule with rotating days off; often work weekends, holidays and overtime as required by emergencies or Departmental needs. This is a public contact position. The sensitivity of the position calls for emotionally stable applicants. Applicants must have a satisfactory record as a law-abiding citizen. Final candidates will undergo a thorough background investigation, a polygraph examination, and a medical examination. Excessive alcohol usage, drug abuse, a poor work record or any falsification of employment information are grounds for disqualification from employment consideration. IMPORTANT INFORMATION To apply for this recruitment: Complete and submit a City of Oakland job application ( https://www.governmentjobs.com/careers/oaklandca ). Please see the “How to Apply” section of this announcement for details. Required Typing Certificate - A typing certificate demonstrating a typing speed of at least 35 net words per minute is required for your application to be considered. Please see the “Required Typing Certificate” section of this announcement for details and options for obtaining a typing certificate. Must have passing scores on CritiCall Exam Certificate - A CritiCall exam demonstrating required modules and acceptable corresponding scores is required. Please see details in the "Selection Process" section. This is a Continuous Recruitment. To be considered in this group, please apply by November 2, 2022, at 11:59 pm. This recruitment may close without notice. Selective Language Skills Certification : This is a public contact position. One or more of the current vacancies requires bilingual skills in Cantonese or Mandarin. This recruitment requires selective certification in bilingual language skills and is being announced in accordance with Section 5.03 of the Civil Service Rules. The eligible list generated from this announcement will only be used to fill positions requiring bilingual language skills and may be used to fill future vacancies with the same Selective Certification, including full-time and permanent part-time positions, if applicable. If you are interested in being considered for both the Selective Language Skills position and the regular position, you must apply for both separately. *Click on the link below to see a video on what it's like to work for the City of Oakland! Working for the City of Oakland Examples of Duties Receive and screen telephone calls for ambulance, fire, tow, Police, and/or Ranger services and other emergency and non-emergency City services. Receive and record caller data and critical update information on incidents as they develop; analyze call for priority level of emergency; record information completely and accurately; take or recommend an effective course of action to protect life and property. Coordinate rescue and emergency operations with outside jurisdictions. Monitor display screens for dispatch status information, messages or service requests; monitor C.A.D. system for adequacy of response. Provide information to Police field units; order services requested by field units; dispatch and/or cancel field unit back-up assistance; monitor field units for service availability. Query automated warrant information system (P.I.N., N.C.T.C., and C.L.E.T.S.) for data. Communicate instructions and civil and criminal legal information to emergency and nonemergency callers. Answer questions or complaints from public, agencies, or City departments; make referrals to appropriate sources for service or information. Log all departmental activities; compile data and prepare reports of reported emergencies, equipment dispatched, and/or position of emergency. Work irregular days and variable shifts. Perform related duties as assigned. Minimum Requirements for Application Any combination of education and experience that is equivalent to the following minimum qualifications is acceptable. Education : Equivalent to graduation from high school. Experience : Two years of recent full-time equivalent of responsible work experience. College education may substitute for experience on a year for year basis. REQUIRED Certificate: A typing certificate demonstrating a typing speed of at least 35 net words per minute is required with your application. Please see the “Required Typing Certificate” section of this announcement for details. Other Requirements: Must be eighteen (18) years of age or older. Must pass a thorough background investigation. Must pass the P.O.S.T. Public Safety Dispatchers' Basic Course within one year of appointment as a condition of continued employment. KNOWLEDGE & ABILITIES Knowledge of: Emergency dispatch operations; communications dispatch. Emergency rules, regulations, and response terminology. Computer aided dispatch systems. Report preparation. 9-1-1 operating procedures. Telephone answering skills. Correct English usage, spelling, punctuation, and grammar. Ability to: Analyze emergency situations and adopt quick, effective course of action. Work under stress and exercise good judgment in emergency situations. Enter data completely and accurately into automated information systems; operate the City's computer aided dispatch system; operate modern office equipment. Apply Oakland Police Department law enforcement policies and procedures. Query automated warrant systems, P.I.N., N.C.I.C., and C.L.E.T.S. for data. Speak clearly and concisely. Communicate effectively both orally and in writing. Perform responsible clerical work of moderately high difficulty. Make decisions. Read and interpret maps. Follow oral and written directions. Establish and maintain effective work relationships with those contacted in the performance of required duties. Supplemental Information The Selection Process This is a Continuous Recruitment. To be considered in this group, please apply by November 2, 2022, at 11:59 pm. This recruitment may close without notice. Stage I Application Review (weighted Pass/Fail) - Applications will be reviewed for: A. Minimum qualifications B. A valid typing certificate - Applicants who meet minimum qualifications but do not have a valid typing certificate will be invited to complete an online typing test. C. Completion of the supplemental questionnaire Stage II CritiCall Exam (weighted 100%) OPTION I for CritiCall Exam: REQUIRED: Attached a passing CritiCall Exam score dated within one (1) year before the closing date of this job announcement. The CritiCall Exam is administered at the South Bay Regional Public Safety Training Consortium: The Academy in San Jose, CA. Space is limited and administrations tend to sell out, so please sign up as soon as possible. There is a cost of $77 plus fees to take the test. The direct link to sign up for testing is https://www.eventbrite.com/o/criticall-exams-12070276604 . For more information about the CritiCall test, please visit: https://theacademy.ca.gov/tests . OPTION II for CritiCall Exam: Candidates who pass Stage I and do not have CritiCall exam scores will be scheduled for a CritiCall Exam administered by the City of Oakland Human Resource Management Department (HRM). Minimum exam scores for both Options I and II are listed below: 1. Data Entry MT (Audio) - 2004 KPH 2. Call Summarization 1 - 58% 3. Call Summarization 2 MT - 66% 4. Cross Referencing (Audio) - 54% 5. Memory Recall - 70% 6. Memory Recall-Numeric (Audio) - 60% 7. Prioritization - 72% 8. Map Reading - 66% 9. Spelling - 72% 10. Sentence Clarity - 64% 11. Reading Comprehension - 55% 12. Overall Non Data Entry - 62% 13. Overall Data Entry - 2004 KPH For F.A.Q regarding the CritiCall exam, please click here: https://criticall911.com/criticall-dispatcher-applicant/ Examination Dates: For candidates who pass minimum qualifications and need a typing certificate: TYPING TEST - week of November 2, 2022 For candidates who pass minimum qualifications, meet the typing requirement and need a CritiCall test: CRITICALL TEST - week of November 28, 2022 Candidates who have verified minimum CritiCall scores will be placed on the eligible list. All candidates who earn placement on the eligible list will be referred to the department for a department interview. Candidates placed on the eligible list will be sent a Personal History Statement (PHS) with submission deadlines and instructions. Please note, additional names of successful candidates may be added to the eligible list periodically; candidates’ names will be merged onto the existing eligible list. Candidates who are on an active eligible list may not re-apply nor submit new test scores for the duration of the eligible list. The City of Oakland reserves the right to modify the selection process as necessary to conform to administrative or business necessity. Additional Information Background Investigation, Psychological and Medical Assessment Final candidates will undergo a thorough background investigation by the Oakland Police Department Backgrounds Unit which may include, but is not limited to: A thorough review of the completed PHS A polygraph A criminal history check consisting of a fingerprint check with the California Department of Justice and FBI A drug history check (certain drug usage may result in an automatic disqualification) A credit history check Interviews with previous and past employers and co-workers Present and past neighborhood checks Education verification Driving record check Checks with Law Enforcement agencies in the area you live Military history (if applicable) Unfavorable information revealed during the background investigation is grounds for rejection or discharge. After a conditional job offer is made, candidates will be assessed for compliance with Police Department medical and psychological standards. Any remaining background issues will be resolved during the post-offer phase. Character-related information discovered during the post-offer stage may be grounds for revocation of the conditional job offer and removal from hiring consideration. In addition, the City Physician will evaluate each candidate to determine their ability to meet the physical demands of the job. The medical exam includes a drug-screening test. How to Apply Apply prior to the closing time of the job announcement and allow at least two to three hours to submit your application if you are a new user on the system. APPLICATIONS ARE ACCEPTED ONLINE ONLY. You may apply and view current openings by visiting our employment opportunities webpage at www.governmentjobs.com/careers/oaklandca If you do not have access to a computer, there are computer stations available at any City of Oakland Public Library. There are also workstations at the Human Resources Management Department, 150 Frank H. Ogawa Plaza, 2nd Floor, Oakland, CA 94612. Workstations are available during regular business hours (normally 9:00 a.m. to 5:00 p.m.). Due to current events and pandemic-related safety concerns, City facilities may be closed to the public. Our online application system is provided by NeoGov. If you have problems while applying online, please contact NeoGov's Live Applicant Support at (855) 524-5627 between 6:00 AM and 5:00 PM Pacific Time, Monday - Friday. You may also call the City of Oakland Human Resources Management Department during regular business hours at (510) 238-3112 for information; however, we are unable to provide technical support for the online application system. Required Typing Certificate OPTION I for obtaining a Typing Certificate: Attach a typing certificate issued within one (1) year before the closing date of this announcement from a recognized educational institution, employment agency, or other organization certifying ability to type at least 35 net words per minute (35 WPM) . Certificate must include: 1. the name of school, agency, or institution conducting the testing 2. total WPM 3. the number of errors 4. net WPM 5. the signature of the individual responsible for the testing 6. the testing date The typing certificate must be based on a 5-minute typing test . Net words per minute shall be determined by subtracting the number of errors from the total words per minute typed. Current Agencies Administering Typing Tests You may secure a typing certificate from the agencies listed below or other agencies not on this list that meet the requirements mentioned above. Please note that these agencies are independent organizations and are not affiliated with the City of Oakland. Chartwell Staffing Solutions Oliver Road, Suite 280 Fairfield, CA 94533 Phone: (707) 425-7200 By appointment only Snelling Personnel Services 2203 Harbor Bay Pkwy Alameda, CA 94502 Phone: (510) 769-4400 By appointment only This list is developed to assist applicants, but it is not all-inclusive. Please be aware that business locations and phone numbers change periodically. It is the applicant's responsibility to submit a proper typing certificate described in this job announcement. OPTION II for obtaining a Typing Certificate: Candidates who meet minimum qualifications and do not have a valid typing certificate will be e-mailed a link for a typing test along with further instructions. The City of Oakland is an EEO/ADA Employer. The City complies with all Federal, State and local laws mandating Equal Employment Opportunities. All qualified applicants will be considered in accordance with applicable laws prohibiting discrimination on the basis of race, color, religion, national origin, ancestry, sex, gender, age, veteran status, disability, marital status, gender identity, or sexual orientation. The City of Oakland is committed to the wellbeing of its employees and offers comprehensive health and wellness services along with an array of other benefits for most positions. Benefits may include*: • CalPERS Medical • Dental • Vision • Medical Waiver Plan - Cash-In-Lieu • Flexible Spending Accounts • Commuter Benefits • Group & Supplemental Life Insurance • Employee Assistance Program (EAP) • Guaranteed Ride Home (GRH) • Pension Benefits • Deferred Compensation * Specific benefits may vary depending on the assignedspecific bargaining unit. Information regarding most benefits can be reviewed here: Employee Benefits Information Current MOUs may be reviewed here: City of Oakland Labor Agreements Closing Date/Time: Continuous
The Position PLEASE NOTE: Due to current events and pandemic-related safety concerns, all exam dates and locations are tentative. Applicants will be notified as further information becomes available. Applicants should also check their email on a regular basis for updates. NOTICE: The City of Oakland has adopted a COVID-19 Employee Mandatory Vaccination Policy. Under the policy, all employees must, as a condition of employment: (1) report their vaccination status to the City no later than November 15, 2021; and (2) be fully vaccinated and verify that vaccination status to the City no later than November 29, 2021, unless the employee has applied for an exemption and is awaiting the City’s response or has been granted an exemption, or unless stricter State or Federal legal requirements apply. If offered employment, you will receive instructions regarding how to provide verification of vaccination or how to apply for an exemption which will be required prior to your start date. You may read the entire policy here . The City of Oakland is an equal opportunity employer that values workforce diversity, inclusion, and equity. Oakland has a long history of activism around issues of justice and equity. Both oppression and this resistance to oppression have shaped the city’s historical roots and the lives of its residents to this day. As public servants to one of the most diverse cities in the nation, we strive to develop employees who understand the harm and impacts of systemic inequity to create lasting, meaningful outcomes for everyone. Oakland strives to establish an environment that embraces the richness of culture, community, and individualism of employees. Start an exciting career and become a 9-1-1 Dispatcher! The City of Oakland is accepting applications for an exciting opportunity in the Oakland Police Department's Communications Division. Come and join a wonderful team of professionals dedicated to serving the citizens of Oakland. Police Communications Dispatchers receive approximately one year of on-the-job training and must attend a POST-certified basic dispatcher course. During training, working hours and days off vary. Dispatchers may work any of the three shifts in a 24-hour period; may be required to work a schedule with rotating days off; often work weekends, holidays and overtime as required by emergencies or Departmental needs. This is a public contact position. The sensitivity of the position calls for emotionally stable applicants. Applicants must have a satisfactory record as a law-abiding citizen. Final candidates will undergo a thorough background investigation, a polygraph examination, and a medical examination. Excessive alcohol usage, drug abuse, a poor work record or any falsification of employment information are grounds for disqualification from employment consideration. IMPORTANT INFORMATION To apply for this recruitment: Complete and submit a City of Oakland job application ( https://www.governmentjobs.com/careers/oaklandca ). Please see the “How to Apply” section of this announcement for details. Required Typing Certificate - A typing certificate demonstrating a typing speed of at least 35 net words per minute is required for your application to be considered. Please see the “Required Typing Certificate” section of this announcement for details and options for obtaining a typing certificate. Must have passing scores on CritiCall Exam Certificate - A CritiCall exam demonstrating required modules and acceptable corresponding scores is required. Please see details in the "Selection Process" section. This is a Continuous Recruitment. To be considered in this group, please apply by November 2, 2022, at 11:59 pm. This recruitment may close without notice. Selective Language Skills Certification : This is a public contact position. One or more of the current vacancies requires bilingual skills in Cantonese or Mandarin. This recruitment requires selective certification in bilingual language skills and is being announced in accordance with Section 5.03 of the Civil Service Rules. The eligible list generated from this announcement will only be used to fill positions requiring bilingual language skills and may be used to fill future vacancies with the same Selective Certification, including full-time and permanent part-time positions, if applicable. If you are interested in being considered for both the Selective Language Skills position and the regular position, you must apply for both separately. *Click on the link below to see a video on what it's like to work for the City of Oakland! Working for the City of Oakland Examples of Duties Receive and screen telephone calls for ambulance, fire, tow, Police, and/or Ranger services and other emergency and non-emergency City services. Receive and record caller data and critical update information on incidents as they develop; analyze call for priority level of emergency; record information completely and accurately; take or recommend an effective course of action to protect life and property. Coordinate rescue and emergency operations with outside jurisdictions. Monitor display screens for dispatch status information, messages or service requests; monitor C.A.D. system for adequacy of response. Provide information to Police field units; order services requested by field units; dispatch and/or cancel field unit back-up assistance; monitor field units for service availability. Query automated warrant information system (P.I.N., N.C.T.C., and C.L.E.T.S.) for data. Communicate instructions and civil and criminal legal information to emergency and nonemergency callers. Answer questions or complaints from public, agencies, or City departments; make referrals to appropriate sources for service or information. Log all departmental activities; compile data and prepare reports of reported emergencies, equipment dispatched, and/or position of emergency. Work irregular days and variable shifts. Perform related duties as assigned. Minimum Requirements for Application Any combination of education and experience that is equivalent to the following minimum qualifications is acceptable. Education : Equivalent to graduation from high school. Experience : Two years of recent full-time equivalent of responsible work experience. College education may substitute for experience on a year for year basis. REQUIRED Certificate: A typing certificate demonstrating a typing speed of at least 35 net words per minute is required with your application. Please see the “Required Typing Certificate” section of this announcement for details. Other Requirements: Must be eighteen (18) years of age or older. Must pass a thorough background investigation. Must pass the P.O.S.T. Public Safety Dispatchers' Basic Course within one year of appointment as a condition of continued employment. KNOWLEDGE & ABILITIES Knowledge of: Emergency dispatch operations; communications dispatch. Emergency rules, regulations, and response terminology. Computer aided dispatch systems. Report preparation. 9-1-1 operating procedures. Telephone answering skills. Correct English usage, spelling, punctuation, and grammar. Ability to: Analyze emergency situations and adopt quick, effective course of action. Work under stress and exercise good judgment in emergency situations. Enter data completely and accurately into automated information systems; operate the City's computer aided dispatch system; operate modern office equipment. Apply Oakland Police Department law enforcement policies and procedures. Query automated warrant systems, P.I.N., N.C.I.C., and C.L.E.T.S. for data. Speak clearly and concisely. Communicate effectively both orally and in writing. Perform responsible clerical work of moderately high difficulty. Make decisions. Read and interpret maps. Follow oral and written directions. Establish and maintain effective work relationships with those contacted in the performance of required duties. Supplemental Information The Selection Process This is a Continuous Recruitment. To be considered in this group, please apply by November 2, 2022, at 11:59 pm. This recruitment may close without notice. Stage I Application Review (weighted Pass/Fail) - Applications will be reviewed for: A. Minimum qualifications B. A valid typing certificate - Applicants who meet minimum qualifications but do not have a valid typing certificate will be invited to complete an online typing test. C. Completion of the supplemental questionnaire Stage II CritiCall Exam (weighted 100%) OPTION I for CritiCall Exam: REQUIRED: Attached a passing CritiCall Exam score dated within one (1) year before the closing date of this job announcement. The CritiCall Exam is administered at the South Bay Regional Public Safety Training Consortium: The Academy in San Jose, CA. Space is limited and administrations tend to sell out, so please sign up as soon as possible. There is a cost of $77 plus fees to take the test. The direct link to sign up for testing is https://www.eventbrite.com/o/criticall-exams-12070276604 . For more information about the CritiCall test, please visit: https://theacademy.ca.gov/tests . OPTION II for CritiCall Exam: Candidates who pass Stage I and do not have CritiCall exam scores will be scheduled for a CritiCall Exam administered by the City of Oakland Human Resource Management Department (HRM). Minimum exam scores for both Options I and II are listed below: 1. Data Entry MT (Audio) - 2004 KPH 2. Call Summarization 1 - 58% 3. Call Summarization 2 MT - 66% 4. Cross Referencing (Audio) - 54% 5. Memory Recall - 70% 6. Memory Recall-Numeric (Audio) - 60% 7. Prioritization - 72% 8. Map Reading - 66% 9. Spelling - 72% 10. Sentence Clarity - 64% 11. Reading Comprehension - 55% 12. Overall Non Data Entry - 62% 13. Overall Data Entry - 2004 KPH For F.A.Q regarding the CritiCall exam, please click here: https://criticall911.com/criticall-dispatcher-applicant/ Examination Dates: For candidates who pass minimum qualifications and need a typing certificate: TYPING TEST - week of November 2, 2022 For candidates who pass minimum qualifications, meet the typing requirement and need a CritiCall test: CRITICALL TEST - week of November 28, 2022 Candidates who have verified minimum CritiCall scores will be placed on the eligible list. All candidates who earn placement on the eligible list will be referred to the department for a department interview. Candidates placed on the eligible list will be sent a Personal History Statement (PHS) with submission deadlines and instructions. Please note, additional names of successful candidates may be added to the eligible list periodically; candidates’ names will be merged onto the existing eligible list. Candidates who are on an active eligible list may not re-apply nor submit new test scores for the duration of the eligible list. The City of Oakland reserves the right to modify the selection process as necessary to conform to administrative or business necessity. Additional Information Background Investigation, Psychological and Medical Assessment Final candidates will undergo a thorough background investigation by the Oakland Police Department Backgrounds Unit which may include, but is not limited to: A thorough review of the completed PHS A polygraph A criminal history check consisting of a fingerprint check with the California Department of Justice and FBI A drug history check (certain drug usage may result in an automatic disqualification) A credit history check Interviews with previous and past employers and co-workers Present and past neighborhood checks Education verification Driving record check Checks with Law Enforcement agencies in the area you live Military history (if applicable) Unfavorable information revealed during the background investigation is grounds for rejection or discharge. After a conditional job offer is made, candidates will be assessed for compliance with Police Department medical and psychological standards. Any remaining background issues will be resolved during the post-offer phase. Character-related information discovered during the post-offer stage may be grounds for revocation of the conditional job offer and removal from hiring consideration. In addition, the City Physician will evaluate each candidate to determine their ability to meet the physical demands of the job. The medical exam includes a drug-screening test. How to Apply Apply prior to the closing time of the job announcement and allow at least two to three hours to submit your application if you are a new user on the system. APPLICATIONS ARE ACCEPTED ONLINE ONLY. You may apply and view current openings by visiting our employment opportunities webpage at www.governmentjobs.com/careers/oaklandca If you do not have access to a computer, there are computer stations available at any City of Oakland Public Library. There are also workstations at the Human Resources Management Department, 150 Frank H. Ogawa Plaza, 2nd Floor, Oakland, CA 94612. Workstations are available during regular business hours (normally 9:00 a.m. to 5:00 p.m.). Due to current events and pandemic-related safety concerns, City facilities may be closed to the public. Our online application system is provided by NeoGov. If you have problems while applying online, please contact NeoGov's Live Applicant Support at (855) 524-5627 between 6:00 AM and 5:00 PM Pacific Time, Monday - Friday. You may also call the City of Oakland Human Resources Management Department during regular business hours at (510) 238-3112 for information; however, we are unable to provide technical support for the online application system. Required Typing Certificate OPTION I for obtaining a Typing Certificate: Attach a typing certificate issued within one (1) year before the closing date of this announcement from a recognized educational institution, employment agency, or other organization certifying ability to type at least 35 net words per minute (35 WPM) . Certificate must include: 1. the name of school, agency, or institution conducting the testing 2. total WPM 3. the number of errors 4. net WPM 5. the signature of the individual responsible for the testing 6. the testing date The typing certificate must be based on a 5-minute typing test . Net words per minute shall be determined by subtracting the number of errors from the total words per minute typed. Current Agencies Administering Typing Tests You may secure a typing certificate from the agencies listed below or other agencies not on this list that meet the requirements mentioned above. Please note that these agencies are independent organizations and are not affiliated with the City of Oakland. Chartwell Staffing Solutions Oliver Road, Suite 280 Fairfield, CA 94533 Phone: (707) 425-7200 By appointment only Snelling Personnel Services 2203 Harbor Bay Pkwy Alameda, CA 94502 Phone: (510) 769-4400 By appointment only This list is developed to assist applicants, but it is not all-inclusive. Please be aware that business locations and phone numbers change periodically. It is the applicant's responsibility to submit a proper typing certificate described in this job announcement. OPTION II for obtaining a Typing Certificate: Candidates who meet minimum qualifications and do not have a valid typing certificate will be e-mailed a link for a typing test along with further instructions. The City of Oakland is an EEO/ADA Employer. The City complies with all Federal, State and local laws mandating Equal Employment Opportunities. All qualified applicants will be considered in accordance with applicable laws prohibiting discrimination on the basis of race, color, religion, national origin, ancestry, sex, gender, age, veteran status, disability, marital status, gender identity, or sexual orientation. The City of Oakland is committed to the wellbeing of its employees and offers comprehensive health and wellness services along with an array of other benefits for most positions. Benefits may include*: • CalPERS Medical • Dental • Vision • Medical Waiver Plan - Cash-In-Lieu • Flexible Spending Accounts • Commuter Benefits • Group & Supplemental Life Insurance • Employee Assistance Program (EAP) • Guaranteed Ride Home (GRH) • Pension Benefits • Deferred Compensation * Specific benefits may vary depending on the assignedspecific bargaining unit. Information regarding most benefits can be reviewed here: Employee Benefits Information Current MOUs may be reviewed here: City of Oakland Labor Agreements Closing Date/Time: Continuous
CITY OF OAKLAND, CA
Oakland, California, United States
The Position PLEASE NOTE: Due to current events and pandemic-related safety concerns, all exam dates and locations are tentative. Applicants will be notified as further information becomes available. Applicants should also check their email on a regular basis for updates. NOTICE: The City of Oakland has adopted a COVID-19 Employee Mandatory Vaccination Policy. Under the policy, all employees must, as a condition of employment: (1) report their vaccination status to the City no later than November 15, 2021; and (2) be fully vaccinated and verify that vaccination status to the City no later than November 29, 2021, unless the employee has applied for an exemption and is awaiting the City’s response or has been granted an exemption, or unless stricter State or Federal legal requirements apply. If offered employment, you will receive instructions regarding how to provide verification of vaccination or how to apply for an exemption which will be required prior to your start date. You may read the entire policy here . The City of Oakland is an equal opportunity employer that values workforce diversity, inclusion, and equity. Oakland has a long history of activism around issues of justice and equity. Both oppression and this resistance to oppression have shaped the city’s historical roots and the lives of its residents to this day. As public servants to one of the most diverse cities in the nation, we strive to develop employees who understand the harm and impacts of systemic inequity to create lasting, meaningful outcomes for everyone. Oakland strives to establish an environment that embraces the richness of culture, community, and individualism of employees. Start an exciting career and become a 9-1-1 Dispatcher! The City of Oakland is accepting applications for an exciting opportunity in the Oakland Police Department's Communications Division. Come and join a wonderful team of professionals dedicated to serving the citizens of Oakland. Police Communications Dispatchers receive approximately one year of on-the-job training and must attend a POST-certified basic dispatcher course. During training, working hours and days off vary. Dispatchers may work any of the three shifts in a 24-hour period; may be required to work a schedule with rotating days off; often work weekends, holidays and overtime as required by emergencies or Departmental needs. This is a public contact position. The sensitivity of the position calls for emotionally stable applicants. Applicants must have a satisfactory record as a law-abiding citizen. Final candidates will undergo a thorough background investigation, a polygraph examination, and a medical examination. Excessive alcohol usage, drug abuse, a poor work record or any falsification of employment information are grounds for disqualification from employment consideration. IMPORTANT INFORMATION To apply for this recruitment: Complete and submit a City of Oakland job application ( https://www.governmentjobs.com/careers/oaklandca ). Please see the “How to Apply” section of this announcement for details. Required Typing Certificate - A typing certificate demonstrating a typing speed of at least 35 net words per minute is required for your application to be considered. Please see the “Required Typing Certificate” section of this announcement for details and options for obtaining a typing certificate. Must have passing scores on CritiCall Exam Certificate - A CritiCall exam demonstrating required modules and acceptable corresponding scores is required. Please see details in the "Selection Process" section. This is a Continuous Recruitment. To be considered in this group, please apply by November 2, 2022, at 11:59 pm. This recruitment may close without notice. If you are interested in being considered for both the Selective Language Skills position and the regular position, you must apply for both separately. *Click on the link below to see a video on what it's like to work for the City of Oakland! Working for the City of Oakland Examples of Duties Receive and screen telephone calls for ambulance, fire, tow, Police, and/or Ranger services and other emergency and non-emergency City services. Receive and record caller data and critical update information on incidents as they develop; analyze call for priority level of emergency; record information completely and accurately; take or recommend an effective course of action to protect life and property. Coordinate rescue and emergency operations with outside jurisdictions. Monitor display screens for dispatch status information, messages or service requests; monitor C.A.D. system for adequacy of response. Provide information to Police field units; order services requested by field units; dispatch and/or cancel field unit back-up assistance; monitor field units for service availability. Query automated warrant information system (P.I.N., N.C.T.C., and C.L.E.T.S.) for data. Communicate instructions and civil and criminal legal information to emergency and nonemergency callers. Answer questions or complaints from public, agencies, or City departments; make referrals to appropriate sources for service or information. Log all departmental activities; compile data and prepare reports of reported emergencies, equipment dispatched, and/or position of emergency. Work irregular days and variable shifts. Perform related duties as assigned. Minimum Requirements for Application Any combination of education and experience that is equivalent to the following minimum qualifications is acceptable. Education : Equivalent to graduation from high school. Experience : Two years of recent full-time equivalent of responsible work experience. College education may substitute for experience on a year for year basis. REQUIRED Certificate: A typing certificate demonstrating a typing speed of at least 35 net words per minute is required with your application. Please see the “Required Typing Certificate” section of this announcement for details. Other Requirements: Must be eighteen (18) years of age or older. Must pass a thorough background investigation. Must pass the P.O.S.T. Public Safety Dispatchers' Basic Course within one year of appointment as a condition of continued employment. KNOWLEDGE & ABILITIES Knowledge of: Emergency dispatch operations; communications dispatch. Emergency rules, regulations, and response terminology. Computer aided dispatch systems. Report preparation. 9-1-1 operating procedures. Telephone answering skills. Correct English usage, spelling, punctuation, and grammar. Ability to: Analyze emergency situations and adopt quick, effective course of action. Work under stress and exercise good judgment in emergency situations. Enter data completely and accurately into automated information systems; operate the City's computer aided dispatch system; operate modern office equipment. Apply Oakland Police Department law enforcement policies and procedures. Query automated warrant systems, P.I.N., N.C.I.C., and C.L.E.T.S. for data. Speak clearly and concisely. Communicate effectively both orally and in writing. Perform responsible clerical work of moderately high difficulty. Make decisions. Read and interpret maps. Follow oral and written directions. Establish and maintain effective work relationships with those contacted in the performance of required duties. Supplemental Information The Selection Process This is a Continuous Recruitment. To be considered in this group, please apply by November 2, 2022, at 11:59 pm. This recruitment may close without notice. Stage I Application Review (weighted Pass/Fail) - Applications will be reviewed for: A. Minimum qualifications B. A valid typing certificate - Applicants who meet minimum qualifications but do not have a valid typing certificate will be invited to complete an online typing test. C. Completion of the supplemental questionnaire Stage II CritiCall Exam (weighted 100%) OPTION I for CritiCall Exam: REQUIRED : Attach a passing CritiCall Exam score dated within one (1) year before the closing date of this job announcement. The CritiCall Exam is administered at the South Bay Regional Public Safety Training Consortium: The Academy in San Jose, CA. Space is limited and administrations tend to sell out, so please sign up as soon as possible. There is a cost of $77 plus fees to take the test. The direct link to sign up for testing is https://www.eventbrite.com/o/criticall-exams-12070276604 . For more information about the CritiCall test, please visit: https://theacademy.ca.gov/tests . OPTION II for CritiCall Exam: Candidates who pass Stage I and do not have CritiCall exam scores will be scheduled for a CritiCall Exam administered by the City of Oakland Human Resource Management Department (HRM). Minimum exam scores for both Options I and II are listed below: 1. Data Entry MT (Audio) - 2004 KPH 2. Call Summarization 1 - 58% 3. Call Summarization 2 MT - 66% 4. Cross Referencing (Audio) - 54% 5. Memory Recall - 70% 6. Memory Recall-Numeric (Audio) - 60% 7. Prioritization - 72% 8. Map Reading - 66% 9. Spelling - 72% 10. Sentence Clarity - 64% 11. Reading Comprehension - 55% 12. Overall Non Data Entry - 62% 13. Overall Data Entry - 2004 KPH For F.A.Q regarding the CritiCall exam, please click here: https://criticall911.com/criticall-dispatcher-applicant/ Examination Dates: For candidates who pass minimum qualifications and need a typing certificate: TYPING TEST - week of November 7, 2022 For candidates who pass minimum qualifications, meet the typing requirement and need a CritiCall test: CRITICALL TEST - week of November 28, 2022 Candidates who have verified minimum CritiCall scores will be placed on the eligible list. All candidates who earn placement on the eligible list will be referred to the department for a department interview. Candidates placed on the eligible list will be sent a Personal History Statement (PHS) with submission deadlines and instructions. Please note, additional names of successful candidates may be added to the eligible list periodically; candidates’ names will be merged onto the existing eligible list. Candidates who are on an active eligible list may not re-apply nor submit new test scores for the duration of the eligible list. The City of Oakland reserves the right to modify the selection process as necessary to conform to administrative or business necessity. Additional Information Background Investigation, Psychological and Medical Assessment Final candidates will undergo a thorough background investigation by the Oakland Police Department Backgrounds Unit which may include, but is not limited to: A thorough review of the completed PHS A polygraph A criminal history check consisting of a fingerprint check with the California Department of Justice and FBI A drug history check (certain drug usage may result in an automatic disqualification) A credit history check Interviews with previous and past employers and co-workers Present and past neighborhood checks Education verification Driving record check Checks with Law Enforcement agencies in the area you live Military history (if applicable) Unfavorable information revealed during the background investigation is grounds for rejection or discharge. After a conditional job offer is made, candidates will be assessed for compliance with Police Department medical and psychological standards. Any remaining background issues will be resolved during the post-offer phase. Character-related information discovered during the post-offer stage may be grounds for revocation of the conditional job offer and removal from hiring consideration. In addition, the City Physician will evaluate each candidate to determine their ability to meet the physical demands of the job. The medical exam includes a drug-screening test. How to Apply Apply prior to the closing time of the job announcement and allow at least two to three hours to submit your application if you are a new user on the system. APPLICATIONS ARE ACCEPTED ONLINE ONLY. You may apply and view current openings by visiting our employment opportunities webpage at www.governmentjobs.com/careers/oaklandca If you do not have access to a computer, there are computer stations available at any City of Oakland Public Library. There are also workstations at the Human Resources Management Department, 150 Frank H. Ogawa Plaza, 2nd Floor, Oakland, CA 94612. Workstations are available during regular business hours (normally 9:00 a.m. to 5:00 p.m.). Due to current events and pandemic-related safety concerns, City facilities may be closed to the public. Our online application system is provided by NeoGov. If you have problems while applying online, please contact NeoGov's Live Applicant Support at (855) 524-5627 between 6:00 AM and 5:00 PM Pacific Time, Monday - Friday. You may also call the City of Oakland Human Resources Management Department during regular business hours at (510) 238-3112 for information; however, we are unable to provide technical support for the online application system. Required Typing Certificate OPTION I for obtaining a Typing Certificate: Attach a typing certificate issued within one (1) year before the closing date of this announcement from a recognized educational institution, employment agency, or other organization certifying ability to type at least 35 net words per minute (35 WPM) . Certificate must include: 1. the name of school, agency, or institution conducting the testing 2. total WPM 3. the number of errors 4. net WPM 5. the signature of the individual responsible for the testing 6. the testing date The typing certificate must be based on a 5-minute typing test . Net words per minute shall be determined by subtracting the number of errors from the total words per minute typed. Current Agencies Administering Typing Tests You may secure a typing certificate from the agencies listed below or other agencies not on this list that meet the requirements mentioned above. Please note that these agencies are independent organizations and are not affiliated with the City of Oakland. Chartwell Staffing Solutions Oliver Road, Suite 280 Fairfield, CA 94533 Phone: (707) 425-7200 By appointment only Snelling Personnel Services 2203 Harbor Bay Pkwy Alameda, CA 94502 Phone: (510) 769-4400 By appointment only This list is developed to assist applicants, but it is not all-inclusive. Please be aware that business locations and phone numbers change periodically. It is the applicant's responsibility to submit a proper typing certificate described in this job announcement. OPTION II for obtaining a Typing Certificate: Candidates who meet minimum qualifications and do not have a valid typing certificate will be e-mailed a link for a typing test along with further instructions. The City of Oakland is an EEO/ADA Employer. The City complies with all Federal, State and local laws mandating Equal Employment Opportunities. All qualified applicants will be considered in accordance with applicable laws prohibiting discrimination on the basis of race, color, religion, national origin, ancestry, sex, gender, age, veteran status, disability, marital status, gender identity, or sexual orientation. The City of Oakland is committed to the wellbeing of its employees and offers comprehensive health and wellness services along with an array of other benefits for most positions. Benefits may include*: • CalPERS Medical • Dental • Vision • Medical Waiver Plan - Cash-In-Lieu • Flexible Spending Accounts • Commuter Benefits • Group & Supplemental Life Insurance • Employee Assistance Program (EAP) • Guaranteed Ride Home (GRH) • Pension Benefits • Deferred Compensation * Specific benefits may vary depending on the assignedspecific bargaining unit. Information regarding most benefits can be reviewed here: Employee Benefits Information Current MOUs may be reviewed here: City of Oakland Labor Agreements Closing Date/Time: Continuous
The Position PLEASE NOTE: Due to current events and pandemic-related safety concerns, all exam dates and locations are tentative. Applicants will be notified as further information becomes available. Applicants should also check their email on a regular basis for updates. NOTICE: The City of Oakland has adopted a COVID-19 Employee Mandatory Vaccination Policy. Under the policy, all employees must, as a condition of employment: (1) report their vaccination status to the City no later than November 15, 2021; and (2) be fully vaccinated and verify that vaccination status to the City no later than November 29, 2021, unless the employee has applied for an exemption and is awaiting the City’s response or has been granted an exemption, or unless stricter State or Federal legal requirements apply. If offered employment, you will receive instructions regarding how to provide verification of vaccination or how to apply for an exemption which will be required prior to your start date. You may read the entire policy here . The City of Oakland is an equal opportunity employer that values workforce diversity, inclusion, and equity. Oakland has a long history of activism around issues of justice and equity. Both oppression and this resistance to oppression have shaped the city’s historical roots and the lives of its residents to this day. As public servants to one of the most diverse cities in the nation, we strive to develop employees who understand the harm and impacts of systemic inequity to create lasting, meaningful outcomes for everyone. Oakland strives to establish an environment that embraces the richness of culture, community, and individualism of employees. Start an exciting career and become a 9-1-1 Dispatcher! The City of Oakland is accepting applications for an exciting opportunity in the Oakland Police Department's Communications Division. Come and join a wonderful team of professionals dedicated to serving the citizens of Oakland. Police Communications Dispatchers receive approximately one year of on-the-job training and must attend a POST-certified basic dispatcher course. During training, working hours and days off vary. Dispatchers may work any of the three shifts in a 24-hour period; may be required to work a schedule with rotating days off; often work weekends, holidays and overtime as required by emergencies or Departmental needs. This is a public contact position. The sensitivity of the position calls for emotionally stable applicants. Applicants must have a satisfactory record as a law-abiding citizen. Final candidates will undergo a thorough background investigation, a polygraph examination, and a medical examination. Excessive alcohol usage, drug abuse, a poor work record or any falsification of employment information are grounds for disqualification from employment consideration. IMPORTANT INFORMATION To apply for this recruitment: Complete and submit a City of Oakland job application ( https://www.governmentjobs.com/careers/oaklandca ). Please see the “How to Apply” section of this announcement for details. Required Typing Certificate - A typing certificate demonstrating a typing speed of at least 35 net words per minute is required for your application to be considered. Please see the “Required Typing Certificate” section of this announcement for details and options for obtaining a typing certificate. Must have passing scores on CritiCall Exam Certificate - A CritiCall exam demonstrating required modules and acceptable corresponding scores is required. Please see details in the "Selection Process" section. This is a Continuous Recruitment. To be considered in this group, please apply by November 2, 2022, at 11:59 pm. This recruitment may close without notice. If you are interested in being considered for both the Selective Language Skills position and the regular position, you must apply for both separately. *Click on the link below to see a video on what it's like to work for the City of Oakland! Working for the City of Oakland Examples of Duties Receive and screen telephone calls for ambulance, fire, tow, Police, and/or Ranger services and other emergency and non-emergency City services. Receive and record caller data and critical update information on incidents as they develop; analyze call for priority level of emergency; record information completely and accurately; take or recommend an effective course of action to protect life and property. Coordinate rescue and emergency operations with outside jurisdictions. Monitor display screens for dispatch status information, messages or service requests; monitor C.A.D. system for adequacy of response. Provide information to Police field units; order services requested by field units; dispatch and/or cancel field unit back-up assistance; monitor field units for service availability. Query automated warrant information system (P.I.N., N.C.T.C., and C.L.E.T.S.) for data. Communicate instructions and civil and criminal legal information to emergency and nonemergency callers. Answer questions or complaints from public, agencies, or City departments; make referrals to appropriate sources for service or information. Log all departmental activities; compile data and prepare reports of reported emergencies, equipment dispatched, and/or position of emergency. Work irregular days and variable shifts. Perform related duties as assigned. Minimum Requirements for Application Any combination of education and experience that is equivalent to the following minimum qualifications is acceptable. Education : Equivalent to graduation from high school. Experience : Two years of recent full-time equivalent of responsible work experience. College education may substitute for experience on a year for year basis. REQUIRED Certificate: A typing certificate demonstrating a typing speed of at least 35 net words per minute is required with your application. Please see the “Required Typing Certificate” section of this announcement for details. Other Requirements: Must be eighteen (18) years of age or older. Must pass a thorough background investigation. Must pass the P.O.S.T. Public Safety Dispatchers' Basic Course within one year of appointment as a condition of continued employment. KNOWLEDGE & ABILITIES Knowledge of: Emergency dispatch operations; communications dispatch. Emergency rules, regulations, and response terminology. Computer aided dispatch systems. Report preparation. 9-1-1 operating procedures. Telephone answering skills. Correct English usage, spelling, punctuation, and grammar. Ability to: Analyze emergency situations and adopt quick, effective course of action. Work under stress and exercise good judgment in emergency situations. Enter data completely and accurately into automated information systems; operate the City's computer aided dispatch system; operate modern office equipment. Apply Oakland Police Department law enforcement policies and procedures. Query automated warrant systems, P.I.N., N.C.I.C., and C.L.E.T.S. for data. Speak clearly and concisely. Communicate effectively both orally and in writing. Perform responsible clerical work of moderately high difficulty. Make decisions. Read and interpret maps. Follow oral and written directions. Establish and maintain effective work relationships with those contacted in the performance of required duties. Supplemental Information The Selection Process This is a Continuous Recruitment. To be considered in this group, please apply by November 2, 2022, at 11:59 pm. This recruitment may close without notice. Stage I Application Review (weighted Pass/Fail) - Applications will be reviewed for: A. Minimum qualifications B. A valid typing certificate - Applicants who meet minimum qualifications but do not have a valid typing certificate will be invited to complete an online typing test. C. Completion of the supplemental questionnaire Stage II CritiCall Exam (weighted 100%) OPTION I for CritiCall Exam: REQUIRED : Attach a passing CritiCall Exam score dated within one (1) year before the closing date of this job announcement. The CritiCall Exam is administered at the South Bay Regional Public Safety Training Consortium: The Academy in San Jose, CA. Space is limited and administrations tend to sell out, so please sign up as soon as possible. There is a cost of $77 plus fees to take the test. The direct link to sign up for testing is https://www.eventbrite.com/o/criticall-exams-12070276604 . For more information about the CritiCall test, please visit: https://theacademy.ca.gov/tests . OPTION II for CritiCall Exam: Candidates who pass Stage I and do not have CritiCall exam scores will be scheduled for a CritiCall Exam administered by the City of Oakland Human Resource Management Department (HRM). Minimum exam scores for both Options I and II are listed below: 1. Data Entry MT (Audio) - 2004 KPH 2. Call Summarization 1 - 58% 3. Call Summarization 2 MT - 66% 4. Cross Referencing (Audio) - 54% 5. Memory Recall - 70% 6. Memory Recall-Numeric (Audio) - 60% 7. Prioritization - 72% 8. Map Reading - 66% 9. Spelling - 72% 10. Sentence Clarity - 64% 11. Reading Comprehension - 55% 12. Overall Non Data Entry - 62% 13. Overall Data Entry - 2004 KPH For F.A.Q regarding the CritiCall exam, please click here: https://criticall911.com/criticall-dispatcher-applicant/ Examination Dates: For candidates who pass minimum qualifications and need a typing certificate: TYPING TEST - week of November 7, 2022 For candidates who pass minimum qualifications, meet the typing requirement and need a CritiCall test: CRITICALL TEST - week of November 28, 2022 Candidates who have verified minimum CritiCall scores will be placed on the eligible list. All candidates who earn placement on the eligible list will be referred to the department for a department interview. Candidates placed on the eligible list will be sent a Personal History Statement (PHS) with submission deadlines and instructions. Please note, additional names of successful candidates may be added to the eligible list periodically; candidates’ names will be merged onto the existing eligible list. Candidates who are on an active eligible list may not re-apply nor submit new test scores for the duration of the eligible list. The City of Oakland reserves the right to modify the selection process as necessary to conform to administrative or business necessity. Additional Information Background Investigation, Psychological and Medical Assessment Final candidates will undergo a thorough background investigation by the Oakland Police Department Backgrounds Unit which may include, but is not limited to: A thorough review of the completed PHS A polygraph A criminal history check consisting of a fingerprint check with the California Department of Justice and FBI A drug history check (certain drug usage may result in an automatic disqualification) A credit history check Interviews with previous and past employers and co-workers Present and past neighborhood checks Education verification Driving record check Checks with Law Enforcement agencies in the area you live Military history (if applicable) Unfavorable information revealed during the background investigation is grounds for rejection or discharge. After a conditional job offer is made, candidates will be assessed for compliance with Police Department medical and psychological standards. Any remaining background issues will be resolved during the post-offer phase. Character-related information discovered during the post-offer stage may be grounds for revocation of the conditional job offer and removal from hiring consideration. In addition, the City Physician will evaluate each candidate to determine their ability to meet the physical demands of the job. The medical exam includes a drug-screening test. How to Apply Apply prior to the closing time of the job announcement and allow at least two to three hours to submit your application if you are a new user on the system. APPLICATIONS ARE ACCEPTED ONLINE ONLY. You may apply and view current openings by visiting our employment opportunities webpage at www.governmentjobs.com/careers/oaklandca If you do not have access to a computer, there are computer stations available at any City of Oakland Public Library. There are also workstations at the Human Resources Management Department, 150 Frank H. Ogawa Plaza, 2nd Floor, Oakland, CA 94612. Workstations are available during regular business hours (normally 9:00 a.m. to 5:00 p.m.). Due to current events and pandemic-related safety concerns, City facilities may be closed to the public. Our online application system is provided by NeoGov. If you have problems while applying online, please contact NeoGov's Live Applicant Support at (855) 524-5627 between 6:00 AM and 5:00 PM Pacific Time, Monday - Friday. You may also call the City of Oakland Human Resources Management Department during regular business hours at (510) 238-3112 for information; however, we are unable to provide technical support for the online application system. Required Typing Certificate OPTION I for obtaining a Typing Certificate: Attach a typing certificate issued within one (1) year before the closing date of this announcement from a recognized educational institution, employment agency, or other organization certifying ability to type at least 35 net words per minute (35 WPM) . Certificate must include: 1. the name of school, agency, or institution conducting the testing 2. total WPM 3. the number of errors 4. net WPM 5. the signature of the individual responsible for the testing 6. the testing date The typing certificate must be based on a 5-minute typing test . Net words per minute shall be determined by subtracting the number of errors from the total words per minute typed. Current Agencies Administering Typing Tests You may secure a typing certificate from the agencies listed below or other agencies not on this list that meet the requirements mentioned above. Please note that these agencies are independent organizations and are not affiliated with the City of Oakland. Chartwell Staffing Solutions Oliver Road, Suite 280 Fairfield, CA 94533 Phone: (707) 425-7200 By appointment only Snelling Personnel Services 2203 Harbor Bay Pkwy Alameda, CA 94502 Phone: (510) 769-4400 By appointment only This list is developed to assist applicants, but it is not all-inclusive. Please be aware that business locations and phone numbers change periodically. It is the applicant's responsibility to submit a proper typing certificate described in this job announcement. OPTION II for obtaining a Typing Certificate: Candidates who meet minimum qualifications and do not have a valid typing certificate will be e-mailed a link for a typing test along with further instructions. The City of Oakland is an EEO/ADA Employer. The City complies with all Federal, State and local laws mandating Equal Employment Opportunities. All qualified applicants will be considered in accordance with applicable laws prohibiting discrimination on the basis of race, color, religion, national origin, ancestry, sex, gender, age, veteran status, disability, marital status, gender identity, or sexual orientation. The City of Oakland is committed to the wellbeing of its employees and offers comprehensive health and wellness services along with an array of other benefits for most positions. Benefits may include*: • CalPERS Medical • Dental • Vision • Medical Waiver Plan - Cash-In-Lieu • Flexible Spending Accounts • Commuter Benefits • Group & Supplemental Life Insurance • Employee Assistance Program (EAP) • Guaranteed Ride Home (GRH) • Pension Benefits • Deferred Compensation * Specific benefits may vary depending on the assignedspecific bargaining unit. Information regarding most benefits can be reviewed here: Employee Benefits Information Current MOUs may be reviewed here: City of Oakland Labor Agreements Closing Date/Time: Continuous
CITY OF OAKLAND, CA
Oakland, California, United States
The Position PLEASE NOTE: Due to current events and pandemic-related safety concerns, all exam dates and locations are tentative. Applicants will be notified as further information becomes available. Applicants should also check their email on a regular basis for updates. NOTICE: The City of Oakland has adopted a COVID-19 Employee Mandatory Vaccination Policy. Under the policy, all employees must, as a condition of employment: (1) report their vaccination status to the City no later than November 15, 2021; and (2) be fully vaccinated and verify that vaccination status to the City no later than November 29, 2021, unless the employee has applied for an exemption and is awaiting the City’s response or has been granted an exemption, or unless stricter State or Federal legal requirements apply. If offered employment, you will receive instructions regarding how to provide verification of vaccination or how to apply for an exemption which will be required prior to your start date. You may read the entire policy here . The City of Oakland is an equal opportunity employer that values workforce diversity, inclusion, and equity. Oakland has a long history of activism around issues of justice and equity. Both oppression and this resistance to oppression have shaped the city’s historical roots and the lives of its residents to this day. As public servants to one of the most diverse cities in the nation, we strive to develop employees who understand the harm and impacts of systemic inequity to create lasting, meaningful outcomes for everyone. Oakland strives to establish an environment that embraces the richness of culture, community, and individualism of employees. Are you an experienced Police Dispatcher? Come join the Oakland Police Department's Communications Division! The City of Oakland is accepting applications from experienced Police Dispatchers to join a wonderful team of professionals dedicated to serving the citizens of Oakland. One or more of the current vacancies requires bilingual skills in Cantonese or Mandarin. During training, working hours and days off vary. Dispatchers may work any of the three shifts in a 24-hour period; may be required to work a schedule with rotating days off; and often work weekends, holidays and overtime as required by emergencies or Departmental needs. Police Communications Dispatchers receive on-the-job training and will attend a POST-certified basic dispatcher course within the first year of employment. This is a public contact position. The sensitivity of the position calls for emotionally stable applicants. Applicants must have a satisfactory record as a law-abiding citizen. Final candidates will undergo a thorough background investigation, a polygraph examination, and a medical examination. Excessive alcohol usage, drug abuse, a poor work record, or any falsification of employment information are grounds for disqualification from employment consideration. IMPORTANT INFORMATION To apply for this recruitment: Complete and submit a City of Oakland job application ( https://www.governmentjobs.com/careers/oaklandca ). Please see the “How to Apply” section of this announcement for details. Thoroughly complete the Experience section of the application - Please include detailed current or past dispatch employment experience. Answer all Supplemental Questions Attach a Certified Public Safety Dispatcher Certificate if applicable This is a Continuous Recruitment. This recruitment may close without notice. If you are interested in being considered for both the Selective Language Skills position and the regular position, you must apply for both separately. Selective Language Skills Certification: This is a public contact position. One or more of the current vacancies requires bilingual skills in Cantonese or Mandarin. This recruitment requires selective certification in bilingual language skills and is being announced in accordance with Section 5.03 of the Civil Service Rules. The eligible list generated from this announcement will only be used to fill positions requiring bilingual language skills, and may be used to fill future vacancies with the same Selective Certification, including full-time and permanent part-time positions, if applicable. *Click on the link below to see a video on what it's like to work for the City of Oakland! Working for the City of Oakland Examples of Duties Receive and screen telephone calls for ambulance, fire, tow, Police, and/or Ranger services and other emergency and non-emergency City services. Receive and record caller data and critical update information on incidents as they develop; analyze call for priority level of emergency; record information completely and accurately; take or recommend an effective course of action to protect life and property. Coordinate rescue and emergency operations with outside jurisdictions. Monitor display screens for dispatch status information, messages or service requests; monitor C.A.D. system for adequacy of response. Provide information to Police field units; order services requested by field units; dispatch and/or cancel field unit back-up assistance; monitor field units for service availability. Query automated warrant information system (P.I.N., N.C.T.C., and C.L.E.T.S.) for data. Communicate instructions and civil and criminal legal information to emergency and nonemergency callers. Answer questions or complaints from public, agencies, or City departments; make referrals to appropriate sources for service or information. Log all departmental activities; compile data and prepare reports of reported emergencies, equipment dispatched, and/or position of emergency. Work irregular days and variable shifts. Perform related duties as assigned. Minimum Requirements for Application Any combination of education and experience that is equivalent to the following minimum qualifications is acceptable. Education : Equivalent to graduation from high school. Experience : Three years of full-time responsible work experience as a Dispatcher in a law enforcement environment. Applicants shall not have had a break in service as a Dispatcher in a law enforcement environment greater than three years (36-months) prior to application. License or Certificate/ Other Requirements: Applicants currently working in California as a Dispatcher in a law enforcement environment must possess a valid Public Safety Dispatcher's Basic Course Certificate issued the California P.O.S.T. Applicants currently working outside of California as a Dispatcher in a law enforcement environment must pass the P.O.S.T. Public Safety Dispatchers' Basic Course within one year of appointment as a condition of continued employment. Must be eighteen (18) years of age or older. Must pass a thorough background investigation. KNOWLEDGE AND ABILITIES Knowledge of: Emergency dispatch operations; communications dispatch. Emergency rules, regulations, and response terminology. Computer aided dispatch systems. Report preparation. 9-1-1 operating procedures. Telephone answering skills. Correct English usage, spelling, punctuation, and grammar. Ability to: Analyze emergency situations and adopt quick, effective course of action. Work under stress and exercise good judgment in emergency situations. Enter data completely and accurately into automated information systems; operate the City's computer aided dispatch system; operate modern office equipment. Apply Oakland Police Department law enforcement policies and procedures. Query automated warrant systems, P.I.N., N.C.I.C., and C.L.E.T.S. for data. Speak clearly and concisely. Communicate effectively both orally and in writing. Perform responsible clerical work of moderately high difficulty. Make decisions. Read and interpret maps. Follow oral and written directions. Establish and maintain effective work relationships with those contacted in the performance of required duties. Supplemental Information The Selection Process This is a Continuous Recruitment. This recruitment may close without notice. Stage I: Application Review (weighted 100%) : All applications and supplemental questionnaires will be reviewed. Applicants who meet the minimum education and work experience qualifications will be placed on an unranked eligible list. All candidates who earn placement on the eligible list will be referred to the department for a department interview. Candidates placed on the eligible list will be sent a Personal History Statement (PHS) with submission deadlines and instructions. Please note, additional names of successful candidates may be added to the eligible list periodically; candidates’ names will be merged onto the existing eligible list. Candidates who are on an active eligible list may not re-apply nor submit new test scores for the duration of the eligible list. The City of Oakland reserves the right to modify the selection process as necessary to conform to administrative or business necessity. Additional Information Background Investigation, Psychological and Medical Assessment Final candidates will undergo a thorough background investigation by the Oakland Police Department Backgrounds Unit which may include, but is not limited to: A thorough review of the completed PHS A polygraph A criminal history check consisting of a fingerprint check with the California Department of Justice and FBI A drug history check A credit history check Personal reference check Interviews with previous and past employers and co-workers Present and past neighborhood checks Education verification Driving record check Checks with Law Enforcement agencies in the area you live Military history (if applicable) Unfavorable information revealed during the background investigation is grounds for rejection or discharge. After a conditional job offer is made, candidates will be assessed for compliance with Police Department medical and psychological standards. Any remaining background issues will be resolved during the post-offer phase. Character-related information discovered during the post-offer stage may be grounds for revocation of the conditional job offer and removal from hiring consideration. In addition, the City Physician will evaluate each candidate to determine their ability to meet the physical demands of the job. The medical exam includes a drug-screening test. How to Apply Apply prior to the closing time of the job announcement and allow at least three hours to submit your application if you are a new user on the system. APPLICATIONS ARE ACCEPTED ONLINE ONLY . You may apply and view current openings by visiting our employment opportunities webpage at http://agency.governmentjobs.com/oaklandca/default.cfm . If you do not have access to a computer, there are computer stations available at any City of Oakland Public Library. There are also work stations at the Human Resources Management Department, 150 Frank H. Ogawa Plaza, 2nd Floor, Oakland, CA 94612. Work stations are available during regular business hours (normally 9:00 a.m. to 5:00 p.m.). Due to current events and the statewide shelter-in-place order, City facilities may be closed to the public. Our online application system is provided by NeoGov.If you have problems while applying online, please contact NeoGov's Live Applicant Support at (855) 524-5627 between 6:00 AM and 5:00 PM Pacific Time, Monday - Friday. You may also call the City of Oakland Human Resources Management Department during regular business hours at (510) 238-3112 for information; however, we are unable to provide technical support for the online application system. The City of Oakland is an EEO/ADA Employer The City complies with all Federal, State and local laws mandating Equal Employment Opportunities. All qualified applicants will be considered in accordance with applicable laws prohibiting discrimination on the basis of race, color, religion, national origin, ancestry, sex, gender, age, veteran status, disability, marital status, gender identity, or sexual orientation. The City of Oakland is committed to the wellbeing of its employees and offers comprehensive health and wellness services along with an array of other benefits for most positions. Benefits may include*: • CalPERS Medical • Dental • Vision • Medical Waiver Plan - Cash-In-Lieu • Flexible Spending Accounts • Commuter Benefits • Group & Supplemental Life Insurance • Employee Assistance Program (EAP) • Guaranteed Ride Home (GRH) • Pension Benefits • Deferred Compensation * Specific benefits may vary depending on the assignedspecific bargaining unit. Information regarding most benefits can be reviewed here: Employee Benefits Information Current MOUs may be reviewed here: City of Oakland Labor Agreements Closing Date/Time: Continuous
The Position PLEASE NOTE: Due to current events and pandemic-related safety concerns, all exam dates and locations are tentative. Applicants will be notified as further information becomes available. Applicants should also check their email on a regular basis for updates. NOTICE: The City of Oakland has adopted a COVID-19 Employee Mandatory Vaccination Policy. Under the policy, all employees must, as a condition of employment: (1) report their vaccination status to the City no later than November 15, 2021; and (2) be fully vaccinated and verify that vaccination status to the City no later than November 29, 2021, unless the employee has applied for an exemption and is awaiting the City’s response or has been granted an exemption, or unless stricter State or Federal legal requirements apply. If offered employment, you will receive instructions regarding how to provide verification of vaccination or how to apply for an exemption which will be required prior to your start date. You may read the entire policy here . The City of Oakland is an equal opportunity employer that values workforce diversity, inclusion, and equity. Oakland has a long history of activism around issues of justice and equity. Both oppression and this resistance to oppression have shaped the city’s historical roots and the lives of its residents to this day. As public servants to one of the most diverse cities in the nation, we strive to develop employees who understand the harm and impacts of systemic inequity to create lasting, meaningful outcomes for everyone. Oakland strives to establish an environment that embraces the richness of culture, community, and individualism of employees. Are you an experienced Police Dispatcher? Come join the Oakland Police Department's Communications Division! The City of Oakland is accepting applications from experienced Police Dispatchers to join a wonderful team of professionals dedicated to serving the citizens of Oakland. One or more of the current vacancies requires bilingual skills in Cantonese or Mandarin. During training, working hours and days off vary. Dispatchers may work any of the three shifts in a 24-hour period; may be required to work a schedule with rotating days off; and often work weekends, holidays and overtime as required by emergencies or Departmental needs. Police Communications Dispatchers receive on-the-job training and will attend a POST-certified basic dispatcher course within the first year of employment. This is a public contact position. The sensitivity of the position calls for emotionally stable applicants. Applicants must have a satisfactory record as a law-abiding citizen. Final candidates will undergo a thorough background investigation, a polygraph examination, and a medical examination. Excessive alcohol usage, drug abuse, a poor work record, or any falsification of employment information are grounds for disqualification from employment consideration. IMPORTANT INFORMATION To apply for this recruitment: Complete and submit a City of Oakland job application ( https://www.governmentjobs.com/careers/oaklandca ). Please see the “How to Apply” section of this announcement for details. Thoroughly complete the Experience section of the application - Please include detailed current or past dispatch employment experience. Answer all Supplemental Questions Attach a Certified Public Safety Dispatcher Certificate if applicable This is a Continuous Recruitment. This recruitment may close without notice. If you are interested in being considered for both the Selective Language Skills position and the regular position, you must apply for both separately. Selective Language Skills Certification: This is a public contact position. One or more of the current vacancies requires bilingual skills in Cantonese or Mandarin. This recruitment requires selective certification in bilingual language skills and is being announced in accordance with Section 5.03 of the Civil Service Rules. The eligible list generated from this announcement will only be used to fill positions requiring bilingual language skills, and may be used to fill future vacancies with the same Selective Certification, including full-time and permanent part-time positions, if applicable. *Click on the link below to see a video on what it's like to work for the City of Oakland! Working for the City of Oakland Examples of Duties Receive and screen telephone calls for ambulance, fire, tow, Police, and/or Ranger services and other emergency and non-emergency City services. Receive and record caller data and critical update information on incidents as they develop; analyze call for priority level of emergency; record information completely and accurately; take or recommend an effective course of action to protect life and property. Coordinate rescue and emergency operations with outside jurisdictions. Monitor display screens for dispatch status information, messages or service requests; monitor C.A.D. system for adequacy of response. Provide information to Police field units; order services requested by field units; dispatch and/or cancel field unit back-up assistance; monitor field units for service availability. Query automated warrant information system (P.I.N., N.C.T.C., and C.L.E.T.S.) for data. Communicate instructions and civil and criminal legal information to emergency and nonemergency callers. Answer questions or complaints from public, agencies, or City departments; make referrals to appropriate sources for service or information. Log all departmental activities; compile data and prepare reports of reported emergencies, equipment dispatched, and/or position of emergency. Work irregular days and variable shifts. Perform related duties as assigned. Minimum Requirements for Application Any combination of education and experience that is equivalent to the following minimum qualifications is acceptable. Education : Equivalent to graduation from high school. Experience : Three years of full-time responsible work experience as a Dispatcher in a law enforcement environment. Applicants shall not have had a break in service as a Dispatcher in a law enforcement environment greater than three years (36-months) prior to application. License or Certificate/ Other Requirements: Applicants currently working in California as a Dispatcher in a law enforcement environment must possess a valid Public Safety Dispatcher's Basic Course Certificate issued the California P.O.S.T. Applicants currently working outside of California as a Dispatcher in a law enforcement environment must pass the P.O.S.T. Public Safety Dispatchers' Basic Course within one year of appointment as a condition of continued employment. Must be eighteen (18) years of age or older. Must pass a thorough background investigation. KNOWLEDGE AND ABILITIES Knowledge of: Emergency dispatch operations; communications dispatch. Emergency rules, regulations, and response terminology. Computer aided dispatch systems. Report preparation. 9-1-1 operating procedures. Telephone answering skills. Correct English usage, spelling, punctuation, and grammar. Ability to: Analyze emergency situations and adopt quick, effective course of action. Work under stress and exercise good judgment in emergency situations. Enter data completely and accurately into automated information systems; operate the City's computer aided dispatch system; operate modern office equipment. Apply Oakland Police Department law enforcement policies and procedures. Query automated warrant systems, P.I.N., N.C.I.C., and C.L.E.T.S. for data. Speak clearly and concisely. Communicate effectively both orally and in writing. Perform responsible clerical work of moderately high difficulty. Make decisions. Read and interpret maps. Follow oral and written directions. Establish and maintain effective work relationships with those contacted in the performance of required duties. Supplemental Information The Selection Process This is a Continuous Recruitment. This recruitment may close without notice. Stage I: Application Review (weighted 100%) : All applications and supplemental questionnaires will be reviewed. Applicants who meet the minimum education and work experience qualifications will be placed on an unranked eligible list. All candidates who earn placement on the eligible list will be referred to the department for a department interview. Candidates placed on the eligible list will be sent a Personal History Statement (PHS) with submission deadlines and instructions. Please note, additional names of successful candidates may be added to the eligible list periodically; candidates’ names will be merged onto the existing eligible list. Candidates who are on an active eligible list may not re-apply nor submit new test scores for the duration of the eligible list. The City of Oakland reserves the right to modify the selection process as necessary to conform to administrative or business necessity. Additional Information Background Investigation, Psychological and Medical Assessment Final candidates will undergo a thorough background investigation by the Oakland Police Department Backgrounds Unit which may include, but is not limited to: A thorough review of the completed PHS A polygraph A criminal history check consisting of a fingerprint check with the California Department of Justice and FBI A drug history check A credit history check Personal reference check Interviews with previous and past employers and co-workers Present and past neighborhood checks Education verification Driving record check Checks with Law Enforcement agencies in the area you live Military history (if applicable) Unfavorable information revealed during the background investigation is grounds for rejection or discharge. After a conditional job offer is made, candidates will be assessed for compliance with Police Department medical and psychological standards. Any remaining background issues will be resolved during the post-offer phase. Character-related information discovered during the post-offer stage may be grounds for revocation of the conditional job offer and removal from hiring consideration. In addition, the City Physician will evaluate each candidate to determine their ability to meet the physical demands of the job. The medical exam includes a drug-screening test. How to Apply Apply prior to the closing time of the job announcement and allow at least three hours to submit your application if you are a new user on the system. APPLICATIONS ARE ACCEPTED ONLINE ONLY . You may apply and view current openings by visiting our employment opportunities webpage at http://agency.governmentjobs.com/oaklandca/default.cfm . If you do not have access to a computer, there are computer stations available at any City of Oakland Public Library. There are also work stations at the Human Resources Management Department, 150 Frank H. Ogawa Plaza, 2nd Floor, Oakland, CA 94612. Work stations are available during regular business hours (normally 9:00 a.m. to 5:00 p.m.). Due to current events and the statewide shelter-in-place order, City facilities may be closed to the public. Our online application system is provided by NeoGov.If you have problems while applying online, please contact NeoGov's Live Applicant Support at (855) 524-5627 between 6:00 AM and 5:00 PM Pacific Time, Monday - Friday. You may also call the City of Oakland Human Resources Management Department during regular business hours at (510) 238-3112 for information; however, we are unable to provide technical support for the online application system. The City of Oakland is an EEO/ADA Employer The City complies with all Federal, State and local laws mandating Equal Employment Opportunities. All qualified applicants will be considered in accordance with applicable laws prohibiting discrimination on the basis of race, color, religion, national origin, ancestry, sex, gender, age, veteran status, disability, marital status, gender identity, or sexual orientation. The City of Oakland is committed to the wellbeing of its employees and offers comprehensive health and wellness services along with an array of other benefits for most positions. Benefits may include*: • CalPERS Medical • Dental • Vision • Medical Waiver Plan - Cash-In-Lieu • Flexible Spending Accounts • Commuter Benefits • Group & Supplemental Life Insurance • Employee Assistance Program (EAP) • Guaranteed Ride Home (GRH) • Pension Benefits • Deferred Compensation * Specific benefits may vary depending on the assignedspecific bargaining unit. Information regarding most benefits can be reviewed here: Employee Benefits Information Current MOUs may be reviewed here: City of Oakland Labor Agreements Closing Date/Time: Continuous
CITY OF OAKLAND, CA
Oakland, California, United States
The Position PLEASE NOTE: Due to current events and pandemic-related safety concerns, all exam dates and locations are tentative. Applicants will be notified as further information becomes available. Applicants should also check their email on a regular basis for updates. NOTICE: The City of Oakland has adopted a COVID-19 Employee Mandatory Vaccination Policy. Under the policy, all employees must, as a condition of employment: (1) report their vaccination status to the City no later than November 15, 2021; and (2) be fully vaccinated and verify that vaccination status to the City no later than November 29, 2021, unless the employee has applied for an exemption and is awaiting the City’s response or has been granted an exemption, or unless stricter State or Federal legal requirements apply. If offered employment, you will receive instructions regarding how to provide verification of vaccination or how to apply for an exemption which will be required prior to your start date. You may read the entire policy here . The City of Oakland is an equal opportunity employer that values workforce diversity, inclusion, and equity. Oakland has a long history of activism around issues of justice and equity. Both oppression and this resistance to oppression have shaped the city’s historical roots and the lives of its residents to this day. As public servants to one of the most diverse cities in the nation, we strive to develop employees who understand the harm and impacts of systemic inequity to create lasting, meaningful outcomes for everyone. Oakland strives to establish an environment that embraces the richness of culture, community, and individualism of employees. Are you an experienced Police Dispatcher ? Come join the Oakland Police Department's Communications Division! The City of Oakland is accepting applications from experienced Police Dispatchers to join a wonderful team of professionals dedicated to serving the citizens of Oakland. During training, working hours and days off vary. Dispatchers may work any of the three shifts in a 24-hour period; may be required to work a schedule with rotating days off; and often work weekends, holidays and overtime as required by emergencies or Departmental needs. Police Communications Dispatchers receive on-the-job training and will attend a POST-certified basic dispatcher course within the first year of employment. This is a public contact position. The sensitivity of the position calls for emotionally stable applicants. Applicants must have a satisfactory record as a law-abiding citizen. Final candidates will undergo a thorough background investigation, a polygraph examination, and a medical examination. Excessive alcohol usage, drug abuse, a poor work record, or any falsification of employment information are grounds for disqualification from employment consideration. IMPORTANT INFORMATION To apply for this recruitment: Complete and submit a City of Oakland job application ( https://www.governmentjobs.com/careers/oaklandca ). Please see the “How to Apply” section of this announcement for details. Thoroughly complete the Experience section of the application - Please include detailed current or past dispatch employment experience. Answer all Supplemental Questions Attach a Certified Public Safety Dispatcher Certificate if applicable This is a Continuous Recruitment. This recruitment may close without notice. If you are interested in being considered for both the Selective Language Skills position and the regular position, you must apply for both separately. *Click on the link below to see a video on what it's like to work for the City of Oakland! Working for the City of Oakland Examples of Duties Receive and screen telephone calls for ambulance, fire, tow, Police, and/or Ranger services and other emergency and non-emergency City services. Receive and record caller data and critical update information on incidents as they develop; analyze call for priority level of emergency; record information completely and accurately; take or recommend an effective course of action to protect life and property. Coordinate rescue and emergency operations with outside jurisdictions. Monitor display screens for dispatch status information, messages or service requests; monitor C.A.D. system for adequacy of response. Provide information to Police field units; order services requested by field units; dispatch and/or cancel field unit back-up assistance; monitor field units for service availability. Query automated warrant information system (P.I.N., N.C.T.C., and C.L.E.T.S.) for data. Communicate instructions and civil and criminal legal information to emergency and nonemergency callers. Answer questions or complaints from public, agencies, or City departments; make referrals to appropriate sources for service or information. Log all departmental activities; compile data and prepare reports of reported emergencies, equipment dispatched, and/or position of emergency. Work irregular days and variable shifts. Perform related duties as assigned. Minimum Requirements for Application Any combination of education and experience that is equivalent to the following minimum qualifications is acceptable. Education : Equivalent to graduation from high school. Experience : Three years of full-time of responsible work experience as a Dispatcher in a law enforcement environment. Applicants shall not have had a break in service as a Dispatcher in a law enforcement environment greater than three years (36-months) prior to application. License or Certificate/ Other Requirements: Applicants currently working in California as a Dispatcher in a law enforcement environment must possess a valid Public Safety Dispatcher's Basic Course Certificate issued the California P.O.S.T. Applicants currently working outside of California as a Dispatcher in a law enforcement environment must pass the P.O.S.T. Public Safety Dispatchers' Basic Course within one year of appointment as a condition of continued employment. Must be eighteen (18) years of age or older. Must pass a thorough background investigation. KNOWLEDGE AND ABILITIES Knowledge of: Emergency dispatch operations; communications dispatch. Emergency rules, regulations, and response terminology. Computer aided dispatch systems. Report preparation. 9-1-1 operating procedures. Telephone answering skills. Correct English usage, spelling, punctuation, and grammar. Ability to: Analyze emergency situations and adopt quick, effective course of action. Work under stress and exercise good judgment in emergency situations. Enter data completely and accurately into automated information systems; operate the City's computer aided dispatch system; operate modern office equipment. Apply Oakland Police Department law enforcement policies and procedures. Query automated warrant systems, P.I.N., N.C.I.C., and C.L.E.T.S. for data. Speak clearly and concisely. Communicate effectively both orally and in writing. Perform responsible clerical work of moderately high difficulty. Make decisions. Read and interpret maps. Follow oral and written directions. Establish and maintain effective work relationships with those contacted in the performance of required duties. Supplemental Information The Selection Process This is a Continuous Recruitment. This recruitment may close without notice. Stage I: Application Review (weighted 100%) : All applications and supplemental questionnaires will be reviewed. Applicants who meet the minimum education and work experience qualifications will be placed on an unranked eligible list. All candidates who earn placement on the eligible list will be referred to the department for a department interview. Candidates placed on the eligible list will be sent a Personal History Statement (PHS) with submission deadlines and instructions. Please note, additional names of successful candidates may be added to the eligible list periodically; candidates’ names will be merged onto the existing eligible list. Candidates who are on an active eligible list may not re-apply nor submit new test scores for the duration of the eligible list. The City of Oakland reserves the right to modify the selection process as necessary to conform to administrative or business necessity. Additional Information Background Investigation, Psychological and Medical Assessment Final candidates will undergo a thorough background investigation by the Oakland Police Department Backgrounds Unit which may include, but is not limited to: A thorough review of the completed PHS A polygraph A criminal history check consisting of a fingerprint check with the California Department of Justice and FBI A drug history check A credit history check Personal reference check Interviews with previous and past employers and co-workers Present and past neighborhood checks Education verification Driving record check Checks with Law Enforcement agencies in the area you live Military history (if applicable) Unfavorable information revealed during the background investigation is grounds for rejection or discharge. After a conditional job offer is made, candidates will be assessed for compliance with Police Department medical and psychological standards. Any remaining background issues will be resolved during the post-offer phase. Character-related information discovered during the post-offer stage may be grounds for revocation of the conditional job offer and removal from hiring consideration. In addition, the City Physician will evaluate each candidate to determine their ability to meet the physical demands of the job. The medical exam includes a drug-screening test. How to Apply Apply prior to the closing time of the job announcement and allow at least three hours to submit your application if you are a new user on the system. APPLICATIONS ARE ACCEPTED ONLINE ONLY . You may apply and view current openings by visiting our employment opportunities webpage at http://agency.governmentjobs.com/oaklandca/default.cfm . If you do not have access to a computer, there are computer stations available at any City of Oakland Public Library. There are also work stations at the Human Resources Management Department, 150 Frank H. Ogawa Plaza, 2nd Floor, Oakland, CA 94612. Work stations are available during regular business hours (normally 9:00 a.m. to 5:00 p.m.). Due to current events and the statewide shelter-in-place order, City facilities may be closed to the public. Our online application system is provided by NeoGov.If you have problems while applying online, please contact NeoGov's Live Applicant Support at (855) 524-5627 between 6:00 AM and 5:00 PM Pacific Time, Monday - Friday. You may also call the City of Oakland Human Resources Management Department during regular business hours at (510) 238-3112 for information; however, we are unable to provide technical support for the online application system. The City of Oakland is an EEO/ADA Employer The City complies with all Federal, State and local laws mandating Equal Employment Opportunities. All qualified applicants will be considered in accordance with applicable laws prohibiting discrimination on the basis of race, color, religion, national origin, ancestry, sex, gender, age, veteran status, disability, marital status, gender identity, or sexual orientation. The City of Oakland is committed to the wellbeing of its employees and offers comprehensive health and wellness services along with an array of other benefits for most positions. Benefits may include*: • CalPERS Medical • Dental • Vision • Medical Waiver Plan - Cash-In-Lieu • Flexible Spending Accounts • Commuter Benefits • Group & Supplemental Life Insurance • Employee Assistance Program (EAP) • Guaranteed Ride Home (GRH) • Pension Benefits • Deferred Compensation * Specific benefits may vary depending on the assignedspecific bargaining unit. Information regarding most benefits can be reviewed here: Employee Benefits Information Current MOUs may be reviewed here: City of Oakland Labor Agreements Closing Date/Time: Continuous
The Position PLEASE NOTE: Due to current events and pandemic-related safety concerns, all exam dates and locations are tentative. Applicants will be notified as further information becomes available. Applicants should also check their email on a regular basis for updates. NOTICE: The City of Oakland has adopted a COVID-19 Employee Mandatory Vaccination Policy. Under the policy, all employees must, as a condition of employment: (1) report their vaccination status to the City no later than November 15, 2021; and (2) be fully vaccinated and verify that vaccination status to the City no later than November 29, 2021, unless the employee has applied for an exemption and is awaiting the City’s response or has been granted an exemption, or unless stricter State or Federal legal requirements apply. If offered employment, you will receive instructions regarding how to provide verification of vaccination or how to apply for an exemption which will be required prior to your start date. You may read the entire policy here . The City of Oakland is an equal opportunity employer that values workforce diversity, inclusion, and equity. Oakland has a long history of activism around issues of justice and equity. Both oppression and this resistance to oppression have shaped the city’s historical roots and the lives of its residents to this day. As public servants to one of the most diverse cities in the nation, we strive to develop employees who understand the harm and impacts of systemic inequity to create lasting, meaningful outcomes for everyone. Oakland strives to establish an environment that embraces the richness of culture, community, and individualism of employees. Are you an experienced Police Dispatcher ? Come join the Oakland Police Department's Communications Division! The City of Oakland is accepting applications from experienced Police Dispatchers to join a wonderful team of professionals dedicated to serving the citizens of Oakland. During training, working hours and days off vary. Dispatchers may work any of the three shifts in a 24-hour period; may be required to work a schedule with rotating days off; and often work weekends, holidays and overtime as required by emergencies or Departmental needs. Police Communications Dispatchers receive on-the-job training and will attend a POST-certified basic dispatcher course within the first year of employment. This is a public contact position. The sensitivity of the position calls for emotionally stable applicants. Applicants must have a satisfactory record as a law-abiding citizen. Final candidates will undergo a thorough background investigation, a polygraph examination, and a medical examination. Excessive alcohol usage, drug abuse, a poor work record, or any falsification of employment information are grounds for disqualification from employment consideration. IMPORTANT INFORMATION To apply for this recruitment: Complete and submit a City of Oakland job application ( https://www.governmentjobs.com/careers/oaklandca ). Please see the “How to Apply” section of this announcement for details. Thoroughly complete the Experience section of the application - Please include detailed current or past dispatch employment experience. Answer all Supplemental Questions Attach a Certified Public Safety Dispatcher Certificate if applicable This is a Continuous Recruitment. This recruitment may close without notice. If you are interested in being considered for both the Selective Language Skills position and the regular position, you must apply for both separately. *Click on the link below to see a video on what it's like to work for the City of Oakland! Working for the City of Oakland Examples of Duties Receive and screen telephone calls for ambulance, fire, tow, Police, and/or Ranger services and other emergency and non-emergency City services. Receive and record caller data and critical update information on incidents as they develop; analyze call for priority level of emergency; record information completely and accurately; take or recommend an effective course of action to protect life and property. Coordinate rescue and emergency operations with outside jurisdictions. Monitor display screens for dispatch status information, messages or service requests; monitor C.A.D. system for adequacy of response. Provide information to Police field units; order services requested by field units; dispatch and/or cancel field unit back-up assistance; monitor field units for service availability. Query automated warrant information system (P.I.N., N.C.T.C., and C.L.E.T.S.) for data. Communicate instructions and civil and criminal legal information to emergency and nonemergency callers. Answer questions or complaints from public, agencies, or City departments; make referrals to appropriate sources for service or information. Log all departmental activities; compile data and prepare reports of reported emergencies, equipment dispatched, and/or position of emergency. Work irregular days and variable shifts. Perform related duties as assigned. Minimum Requirements for Application Any combination of education and experience that is equivalent to the following minimum qualifications is acceptable. Education : Equivalent to graduation from high school. Experience : Three years of full-time of responsible work experience as a Dispatcher in a law enforcement environment. Applicants shall not have had a break in service as a Dispatcher in a law enforcement environment greater than three years (36-months) prior to application. License or Certificate/ Other Requirements: Applicants currently working in California as a Dispatcher in a law enforcement environment must possess a valid Public Safety Dispatcher's Basic Course Certificate issued the California P.O.S.T. Applicants currently working outside of California as a Dispatcher in a law enforcement environment must pass the P.O.S.T. Public Safety Dispatchers' Basic Course within one year of appointment as a condition of continued employment. Must be eighteen (18) years of age or older. Must pass a thorough background investigation. KNOWLEDGE AND ABILITIES Knowledge of: Emergency dispatch operations; communications dispatch. Emergency rules, regulations, and response terminology. Computer aided dispatch systems. Report preparation. 9-1-1 operating procedures. Telephone answering skills. Correct English usage, spelling, punctuation, and grammar. Ability to: Analyze emergency situations and adopt quick, effective course of action. Work under stress and exercise good judgment in emergency situations. Enter data completely and accurately into automated information systems; operate the City's computer aided dispatch system; operate modern office equipment. Apply Oakland Police Department law enforcement policies and procedures. Query automated warrant systems, P.I.N., N.C.I.C., and C.L.E.T.S. for data. Speak clearly and concisely. Communicate effectively both orally and in writing. Perform responsible clerical work of moderately high difficulty. Make decisions. Read and interpret maps. Follow oral and written directions. Establish and maintain effective work relationships with those contacted in the performance of required duties. Supplemental Information The Selection Process This is a Continuous Recruitment. This recruitment may close without notice. Stage I: Application Review (weighted 100%) : All applications and supplemental questionnaires will be reviewed. Applicants who meet the minimum education and work experience qualifications will be placed on an unranked eligible list. All candidates who earn placement on the eligible list will be referred to the department for a department interview. Candidates placed on the eligible list will be sent a Personal History Statement (PHS) with submission deadlines and instructions. Please note, additional names of successful candidates may be added to the eligible list periodically; candidates’ names will be merged onto the existing eligible list. Candidates who are on an active eligible list may not re-apply nor submit new test scores for the duration of the eligible list. The City of Oakland reserves the right to modify the selection process as necessary to conform to administrative or business necessity. Additional Information Background Investigation, Psychological and Medical Assessment Final candidates will undergo a thorough background investigation by the Oakland Police Department Backgrounds Unit which may include, but is not limited to: A thorough review of the completed PHS A polygraph A criminal history check consisting of a fingerprint check with the California Department of Justice and FBI A drug history check A credit history check Personal reference check Interviews with previous and past employers and co-workers Present and past neighborhood checks Education verification Driving record check Checks with Law Enforcement agencies in the area you live Military history (if applicable) Unfavorable information revealed during the background investigation is grounds for rejection or discharge. After a conditional job offer is made, candidates will be assessed for compliance with Police Department medical and psychological standards. Any remaining background issues will be resolved during the post-offer phase. Character-related information discovered during the post-offer stage may be grounds for revocation of the conditional job offer and removal from hiring consideration. In addition, the City Physician will evaluate each candidate to determine their ability to meet the physical demands of the job. The medical exam includes a drug-screening test. How to Apply Apply prior to the closing time of the job announcement and allow at least three hours to submit your application if you are a new user on the system. APPLICATIONS ARE ACCEPTED ONLINE ONLY . You may apply and view current openings by visiting our employment opportunities webpage at http://agency.governmentjobs.com/oaklandca/default.cfm . If you do not have access to a computer, there are computer stations available at any City of Oakland Public Library. There are also work stations at the Human Resources Management Department, 150 Frank H. Ogawa Plaza, 2nd Floor, Oakland, CA 94612. Work stations are available during regular business hours (normally 9:00 a.m. to 5:00 p.m.). Due to current events and the statewide shelter-in-place order, City facilities may be closed to the public. Our online application system is provided by NeoGov.If you have problems while applying online, please contact NeoGov's Live Applicant Support at (855) 524-5627 between 6:00 AM and 5:00 PM Pacific Time, Monday - Friday. You may also call the City of Oakland Human Resources Management Department during regular business hours at (510) 238-3112 for information; however, we are unable to provide technical support for the online application system. The City of Oakland is an EEO/ADA Employer The City complies with all Federal, State and local laws mandating Equal Employment Opportunities. All qualified applicants will be considered in accordance with applicable laws prohibiting discrimination on the basis of race, color, religion, national origin, ancestry, sex, gender, age, veteran status, disability, marital status, gender identity, or sexual orientation. The City of Oakland is committed to the wellbeing of its employees and offers comprehensive health and wellness services along with an array of other benefits for most positions. Benefits may include*: • CalPERS Medical • Dental • Vision • Medical Waiver Plan - Cash-In-Lieu • Flexible Spending Accounts • Commuter Benefits • Group & Supplemental Life Insurance • Employee Assistance Program (EAP) • Guaranteed Ride Home (GRH) • Pension Benefits • Deferred Compensation * Specific benefits may vary depending on the assignedspecific bargaining unit. Information regarding most benefits can be reviewed here: Employee Benefits Information Current MOUs may be reviewed here: City of Oakland Labor Agreements Closing Date/Time: Continuous
County of El Dorado
Placerville, CA
Description THE EL DORADO COUNTY SHERIFF'S OFFICE The El Dorado County Sheriff's Office is dedicated to providing exceptional public service in alignment with the Sheriff's Office Mission and Vision, taking a modern approach to the traditional services of law enforcement, fostering leadership and employee development, and remaining faithful and responsive to the communities we serve. THE OPPORTUNITY Sheriff's Public Safety Dispatchers have the opportunity to serve their communities in a unique way; following the Sheriff's Vision of Total Care and connecting services to citizens in their time of need. Public Safety Dispatchers are assigned to the Public Safety Facility in Placerville, Ca and have the opportunity to serve as Communication Training Officers and Tactical Dispatchers. The selected candidate will have the opportunity to: Receive, analyze and evaluate 911, emergency and business calls, and other public utility service calls; transfers calls to appropriate parties or creates a law enforcement call for service. Operates multi-channel radio systems, monitors other communication channels, while maintaining radio traffic on main channels. Responds to law enforcement-initiated radio traffic and request and relays information to law enforcement units. Operates computer equipment to access local, state and federal criminal justice information systems; operates communication systems to transmit and receive information with allied law enforcement agencies. For a full description of duties and responsibilities, please review the job description here . Sheriff's Personnel Unit will assess your application to determine if you are minimally qualified using the following recommendations. Any combination of the required experience, education, and training that would provide the essential knowledge, skills, and abilities is qualifying. Public Safety Dispatch I: Experience: Equivalent to graduation from high school; AND One (1) year of public contact and/or non-emergency dispatching experience. Click here to view the minimum qualifications for Sheriff's Public Safety Dispatcher I/II, as well as the physical, environmental, and working conditions. SUBMIT YOUR APPLICATION Apply online by clicking the 'Apply' link at the top of this announcement. When your online application and responses to the required supplemental questions are complete, click 'Accept'. If you have any questions regarding this recruitment, please contact Samantha Whitlock in the Sheriff's Personnel Unit at whitlocs@edso.org . RECRUITMENT PROCESS The Sheriff's Personnel Unit will screen all applications to identify qualified candidates. Those applicants who meet the minimum requirements for this position will be required to complete a pre-investigative questionnaire. Based on the information provided, applicants may be disqualified based on criteria set forth in Part 7, Section 706.1 of the County of El Dorado Personnel Rules and in conjunction with Sheriff's Selection Policy 1000. After screening, qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the recruitment process. CritiCall Computer Exam (Weighted 100%): The CritiCall exam will be utilized to determine an applicant's ranking and placement on the eligibility list. The examination has been tentatively scheduled for the second Thursday of each month. If it is determined that you meet the minimum qualifications and are therefore eligible to participate, you will be notified by email at least one week prior to the examination. If you have taken this examination within twelve (12) months prior to the scheduled date of the examination, you may elect to transfer that examination score or sit for the examination again; you must contact Human Resources prior to the scheduled exam date to request that your previous score be transferred. Please refer to Sheriff's Policy 1000 - Selection Standards for more information regarding disqualifying events in an applicants background. For more information on the recruitment process, click here . Based on the department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures. ADDITIONAL INFORMATION The El Dorado County Sheriff's Office is recruiting applicants for Sheriff's Public Safety Dispatcher I/II . This recruitment will establish a list for the purpose of filling current and future full time and extra help vacancies. We currently have the following vacancies: Multiple full time and extra help vacancy located in Placerville, Ca. Click here for Frequently Asked Questions. The County of El Dorado is an Equal Opportunity Employer and encourages applicants from diverse backgrounds to apply. Prior to conditional job offer, candidates will undergo a thorough background investigation. Many job classifications require a pre-employment medical screening. Depending on the job classification, medical screening may include testing for drugs, including but not limited to marijuana; a positive test may result in revocation of an employment offer. Not just rustic mining towns and historic sites - Today El Dorado County is a year-round vacation destination overflowing with outdoor adventure, inviting agritourism locations, enriching family activities, and a proud Gold Rush history. Escape the traffic and smog because El Dorado County is just: 40 miles from Downtown Sacramento 50 miles from Sacramento Airport 129 miles to San Francisco Here are a few of the many activities and events available throughout El Dorado County: Hiking, Camping, Fishing, Boating, and Watersports Skiing and Snowboarding Live Music and Music Festivals Local Craft Breweries and Wineries El Dorado County Fair Placerville Speedway Farm to Fork Restaurants Local Shopping Gems CHECK OUT OUR VIDEO TO LEARN MORE Closing Date/Time: 4/30/2023 11:59 PM Pacific
Description THE EL DORADO COUNTY SHERIFF'S OFFICE The El Dorado County Sheriff's Office is dedicated to providing exceptional public service in alignment with the Sheriff's Office Mission and Vision, taking a modern approach to the traditional services of law enforcement, fostering leadership and employee development, and remaining faithful and responsive to the communities we serve. THE OPPORTUNITY Sheriff's Public Safety Dispatchers have the opportunity to serve their communities in a unique way; following the Sheriff's Vision of Total Care and connecting services to citizens in their time of need. Public Safety Dispatchers are assigned to the Public Safety Facility in Placerville, Ca and have the opportunity to serve as Communication Training Officers and Tactical Dispatchers. The selected candidate will have the opportunity to: Receive, analyze and evaluate 911, emergency and business calls, and other public utility service calls; transfers calls to appropriate parties or creates a law enforcement call for service. Operates multi-channel radio systems, monitors other communication channels, while maintaining radio traffic on main channels. Responds to law enforcement-initiated radio traffic and request and relays information to law enforcement units. Operates computer equipment to access local, state and federal criminal justice information systems; operates communication systems to transmit and receive information with allied law enforcement agencies. For a full description of duties and responsibilities, please review the job description here . Sheriff's Personnel Unit will assess your application to determine if you are minimally qualified using the following recommendations. Any combination of the required experience, education, and training that would provide the essential knowledge, skills, and abilities is qualifying. Public Safety Dispatch I: Experience: Equivalent to graduation from high school; AND One (1) year of public contact and/or non-emergency dispatching experience. Click here to view the minimum qualifications for Sheriff's Public Safety Dispatcher I/II, as well as the physical, environmental, and working conditions. SUBMIT YOUR APPLICATION Apply online by clicking the 'Apply' link at the top of this announcement. When your online application and responses to the required supplemental questions are complete, click 'Accept'. If you have any questions regarding this recruitment, please contact Samantha Whitlock in the Sheriff's Personnel Unit at whitlocs@edso.org . RECRUITMENT PROCESS The Sheriff's Personnel Unit will screen all applications to identify qualified candidates. Those applicants who meet the minimum requirements for this position will be required to complete a pre-investigative questionnaire. Based on the information provided, applicants may be disqualified based on criteria set forth in Part 7, Section 706.1 of the County of El Dorado Personnel Rules and in conjunction with Sheriff's Selection Policy 1000. After screening, qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the recruitment process. CritiCall Computer Exam (Weighted 100%): The CritiCall exam will be utilized to determine an applicant's ranking and placement on the eligibility list. The examination has been tentatively scheduled for the second Thursday of each month. If it is determined that you meet the minimum qualifications and are therefore eligible to participate, you will be notified by email at least one week prior to the examination. If you have taken this examination within twelve (12) months prior to the scheduled date of the examination, you may elect to transfer that examination score or sit for the examination again; you must contact Human Resources prior to the scheduled exam date to request that your previous score be transferred. Please refer to Sheriff's Policy 1000 - Selection Standards for more information regarding disqualifying events in an applicants background. For more information on the recruitment process, click here . Based on the department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures. ADDITIONAL INFORMATION The El Dorado County Sheriff's Office is recruiting applicants for Sheriff's Public Safety Dispatcher I/II . This recruitment will establish a list for the purpose of filling current and future full time and extra help vacancies. We currently have the following vacancies: Multiple full time and extra help vacancy located in Placerville, Ca. Click here for Frequently Asked Questions. The County of El Dorado is an Equal Opportunity Employer and encourages applicants from diverse backgrounds to apply. Prior to conditional job offer, candidates will undergo a thorough background investigation. Many job classifications require a pre-employment medical screening. Depending on the job classification, medical screening may include testing for drugs, including but not limited to marijuana; a positive test may result in revocation of an employment offer. Not just rustic mining towns and historic sites - Today El Dorado County is a year-round vacation destination overflowing with outdoor adventure, inviting agritourism locations, enriching family activities, and a proud Gold Rush history. Escape the traffic and smog because El Dorado County is just: 40 miles from Downtown Sacramento 50 miles from Sacramento Airport 129 miles to San Francisco Here are a few of the many activities and events available throughout El Dorado County: Hiking, Camping, Fishing, Boating, and Watersports Skiing and Snowboarding Live Music and Music Festivals Local Craft Breweries and Wineries El Dorado County Fair Placerville Speedway Farm to Fork Restaurants Local Shopping Gems CHECK OUT OUR VIDEO TO LEARN MORE Closing Date/Time: 4/30/2023 11:59 PM Pacific
CITY OF SANTA ANA, CA
Santa Ana, California, United States
Description The City of Santa Ana is looking for individuals who are results-oriented, possess great attitude, demonstrate creativity and innovation, work efficiently, show a record of success and have a passion for public service. Having highly talented employees provides the best service to the community. The position is assigned to the Communications Unit, which is a 24-hour, seven-days-per-week operation. Under general supervision on an assigned shift, receives emergency and other calls for service and dispatches appropriate personnel and equipment utilizing computer aided dispatch, telephone and/or radio communications equipment. Applications are currently being accepted on a continuous basis, however this recruitment can close at any given time and without notice. You are encouraged to apply immediately. Essential Functions Include But Are Not Limited To Receives 911 emergency calls and major emergency disaster calls from the public for police or other emergency services Evaluates information to determine location of the emergency and the appropriate personnel and equipment needed Dispatches emergency units on the computer aided dispatch Maintains contact with all units on assignment to determine status and location Provides assistance and explains response procedures May coordinate with state, county and other local agencies to provide information and coordinate call responses Answers non-emergency calls for assistance, screens calls and routes calls to appropriate person or office Inputs data into calls for service for police response Coordinates with local, state and federal agencies for related information; performs entries into the California Law Enforcement Telecommunications System Tests communications equipment and reports malfunctions Performs other functions as assigned Minimum Qualifications One year of clerical or other work experience involving public contact. Graduation from high school or G.E.D. equivalent may be used in combination with experience to provide the knowledge and abilities listed below. Ability to learn: principles, practices, and procedures involved in public safety communications work; operation of radio/telephone receiving and transmitting equipment; some of the geography of the City and the location of streets and important buildings. Ability to: type 35 words per minute; differentiate basic colors; speak clearly in a well modulated voice using good diction; work under stress and exercise good judgment in emergency situations; adjust quickly to changing situations; keep records and prepare reports; hear accurately; effectively read and interpret maps; and establish and maintain effective working relationships with other employees and the public. CHARACTERISTICS OF SUCCESSFUL PERFORMERS: Appropriate individuals prefer a fast paced, highly demanding work environment. They must be logical, level headed, and able to react appropriately and quickly in crisis and in routine situations. As the key link between the Police Department and citizens, dispatchers must be polite, patient and tactful with a focus on community oriented service in support of the Chief’s Community Oriented Policing Philosophy. Selection Process All applicants are required to complete and submit a City application form online, as well as complete the supplemental questionnaire. Please note that resumes will not be accepted in lieu of an online application. To apply, click on the "Apply" link located at the top of this page. New users must create an account first. Click on this link for instructions on how to set up your account and apply for the first time: Online Employment Application Guide. Applications and answers to the supplemental questionnaire will be thoroughly reviewed by the City staff. Those candidates who possess the most pertinent education, training, experience, and qualifications, will be invited to participate in the selection process, which will include the following (components 2 through 4 may be administered in different order): 1. ECOMM National Examination (Weighted 50%): includes multiple-choice video simulations and computer administered tests in which candidates must listen, multitask, analyze dynamic information, illustrate good judgment in controlling callers, determine the accurate response to callers, and perform accurate data entry. The examination is administered by the National Testing Network (www.nationaltestingnetwork.com). DO NOT TAKE THE FRONTLINE EXAM UNTIL YOU RECEIVE E-MAIL COMMUNICATION FROM STAFF STATING YOU MEET THE MINIMUM QUALIFICATIONS. 2. Proof of Typing Ability (Performance Exam): (Qualifying) candidates are required to submit a typing certificate demonstrating a minimum net typing speed ability of at least 35 words per minute. Acceptable typing certificates must be from a government, employment or training agency and must have been obtained within the last 6 months. The test used to issue the typing certificate must be at least 5 minutes in length. Certificates from online self-proctored examinations will not be accepted. Candidates must submit typing certificates at the time of filing the online application. Proof of the typing certificate will be required prior to being invited to the other selection process components. 3. Oral Interview Examination: (Weighted 50%) candidates will meet with Police Communications staff, who will evaluate each their training, experience, education, and personal qualifications for the position. NOTE: Following the completion of the aforementioned civil service recruitment process, the Police Department will receive the names of candidates eligible for hiring consideration and will contact candidates directly to schedule departmental selection interviews with the Police Communications Manager. Candidates who pass the departmental selection interview will be referred to the background unit for a thorough police background investigation. Contents of the background file and results of the background investigation may also be reviewed by the Police Chief prior to selection. The review of suitability for employment will include an examination by a licensed psychologist, a polygraph examination, and a medical examination. Bilingual Oral Fluency Examination (If applicable): will evaluate ability to communicate effectively in both English and Spanish. This component may be administered prior to hire date. Bilingual fluency pay is an additional $175 per month, which is not included in the salary listed at the top of this bulletin. Please visit the following website to view the summary of comprehensive benefits! Summary of Benefits (under POA) NOTE: A more complete set of specifications for this classification may be found on the City's website or on file in the Human Resources Department. The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. The types and levels of employee benefits provided, including City contribution toward benefit costs, are subject to change as a result of periodic contract settlements between recognized employee associations and the City of Santa Ana. Closing Date/Time:
Description The City of Santa Ana is looking for individuals who are results-oriented, possess great attitude, demonstrate creativity and innovation, work efficiently, show a record of success and have a passion for public service. Having highly talented employees provides the best service to the community. The position is assigned to the Communications Unit, which is a 24-hour, seven-days-per-week operation. Under general supervision on an assigned shift, receives emergency and other calls for service and dispatches appropriate personnel and equipment utilizing computer aided dispatch, telephone and/or radio communications equipment. Applications are currently being accepted on a continuous basis, however this recruitment can close at any given time and without notice. You are encouraged to apply immediately. Essential Functions Include But Are Not Limited To Receives 911 emergency calls and major emergency disaster calls from the public for police or other emergency services Evaluates information to determine location of the emergency and the appropriate personnel and equipment needed Dispatches emergency units on the computer aided dispatch Maintains contact with all units on assignment to determine status and location Provides assistance and explains response procedures May coordinate with state, county and other local agencies to provide information and coordinate call responses Answers non-emergency calls for assistance, screens calls and routes calls to appropriate person or office Inputs data into calls for service for police response Coordinates with local, state and federal agencies for related information; performs entries into the California Law Enforcement Telecommunications System Tests communications equipment and reports malfunctions Performs other functions as assigned Minimum Qualifications One year of clerical or other work experience involving public contact. Graduation from high school or G.E.D. equivalent may be used in combination with experience to provide the knowledge and abilities listed below. Ability to learn: principles, practices, and procedures involved in public safety communications work; operation of radio/telephone receiving and transmitting equipment; some of the geography of the City and the location of streets and important buildings. Ability to: type 35 words per minute; differentiate basic colors; speak clearly in a well modulated voice using good diction; work under stress and exercise good judgment in emergency situations; adjust quickly to changing situations; keep records and prepare reports; hear accurately; effectively read and interpret maps; and establish and maintain effective working relationships with other employees and the public. CHARACTERISTICS OF SUCCESSFUL PERFORMERS: Appropriate individuals prefer a fast paced, highly demanding work environment. They must be logical, level headed, and able to react appropriately and quickly in crisis and in routine situations. As the key link between the Police Department and citizens, dispatchers must be polite, patient and tactful with a focus on community oriented service in support of the Chief’s Community Oriented Policing Philosophy. Selection Process All applicants are required to complete and submit a City application form online, as well as complete the supplemental questionnaire. Please note that resumes will not be accepted in lieu of an online application. To apply, click on the "Apply" link located at the top of this page. New users must create an account first. Click on this link for instructions on how to set up your account and apply for the first time: Online Employment Application Guide. Applications and answers to the supplemental questionnaire will be thoroughly reviewed by the City staff. Those candidates who possess the most pertinent education, training, experience, and qualifications, will be invited to participate in the selection process, which will include the following (components 2 through 4 may be administered in different order): 1. ECOMM National Examination (Weighted 50%): includes multiple-choice video simulations and computer administered tests in which candidates must listen, multitask, analyze dynamic information, illustrate good judgment in controlling callers, determine the accurate response to callers, and perform accurate data entry. The examination is administered by the National Testing Network (www.nationaltestingnetwork.com). DO NOT TAKE THE FRONTLINE EXAM UNTIL YOU RECEIVE E-MAIL COMMUNICATION FROM STAFF STATING YOU MEET THE MINIMUM QUALIFICATIONS. 2. Proof of Typing Ability (Performance Exam): (Qualifying) candidates are required to submit a typing certificate demonstrating a minimum net typing speed ability of at least 35 words per minute. Acceptable typing certificates must be from a government, employment or training agency and must have been obtained within the last 6 months. The test used to issue the typing certificate must be at least 5 minutes in length. Certificates from online self-proctored examinations will not be accepted. Candidates must submit typing certificates at the time of filing the online application. Proof of the typing certificate will be required prior to being invited to the other selection process components. 3. Oral Interview Examination: (Weighted 50%) candidates will meet with Police Communications staff, who will evaluate each their training, experience, education, and personal qualifications for the position. NOTE: Following the completion of the aforementioned civil service recruitment process, the Police Department will receive the names of candidates eligible for hiring consideration and will contact candidates directly to schedule departmental selection interviews with the Police Communications Manager. Candidates who pass the departmental selection interview will be referred to the background unit for a thorough police background investigation. Contents of the background file and results of the background investigation may also be reviewed by the Police Chief prior to selection. The review of suitability for employment will include an examination by a licensed psychologist, a polygraph examination, and a medical examination. Bilingual Oral Fluency Examination (If applicable): will evaluate ability to communicate effectively in both English and Spanish. This component may be administered prior to hire date. Bilingual fluency pay is an additional $175 per month, which is not included in the salary listed at the top of this bulletin. Please visit the following website to view the summary of comprehensive benefits! Summary of Benefits (under POA) NOTE: A more complete set of specifications for this classification may be found on the City's website or on file in the Human Resources Department. The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. The types and levels of employee benefits provided, including City contribution toward benefit costs, are subject to change as a result of periodic contract settlements between recognized employee associations and the City of Santa Ana. Closing Date/Time:
City of Sacramento, CA
Sacramento, California, United States
THE POSITION The City of Sacramento requires all newly appointed employees to be fully vaccinated against COVID-19 as a condition of employment. Candidates seeking an accommodation from this requirement will be considered on a case-by-case basis. You must have taken and passed the Dispatcher CritiCall examination for further consideration. To take the examination, click here . Please Note: a candidate must successfully pass a thorough background investigation, including a criminal history check for job-related convictions, fingerprinting, polygraph test, psychological test, credit check, and a drug use history to be considered for this position. Applicants applying to this posting will be hired as a Dispatcher Recruit and must successfully complete a seven (7) week Dispatcher Training Academy. Upon satisfactory graduation from a Dispatcher Training Academy, a Dispatcher Recruit meeting the requirements of the Dispatcher I classification shall be advanced to the career classification of Dispatcher I. For more information regarding the Dispatcher Recruit position, please visit the following link: Dispatcher Recruit Classification Specification: https://www.governmentjobs.com/careers/saccity/classspecs/33387?keywords=dispatcher%20recruit&pagetype=classSpecifications To receive incoming telephone calls and dispatch police units as necessary for assistance; perform a variety of general support duties related to communications activities. DISTINGUISHING CHARACTERISTICS This is an entry level class in the Dispatcher series. Incumbents of this class are trained in department policies, procedures and systems through on-the-job training. Generally, work is observed and reviewed both during performance and upon completion. Dispatcher Recruit is distinguished from the Dispatcher I classification in that it is a training classification. SUPERVISION RECEIVED AND EXERCISED Immediate supervision is provided by a Dispatcher III. Technical or functional supervision may be provided by a Dispatcher II or Dispatcher III. ESSENTIAL DUTIES AND RESPONSIBILITIES • Receive emergency and non-emergency telephone calls from the public requesting police, fire, and local government service; determine nature and priority; dispatch units as necessary; and/or refer or transfer callers to ensure excellent customer service. • Maintain radio contact with all units on assignment. • Coordinate emergency calls and relay information and assistance requests involving other law enforcement and firefighting agencies. • Query information from law enforcement communication networks relating to wanted persons, criminal history, stolen property, and Department of Motor Vehicle information. • Query and enter stolen, stored, and repossessed vehicle information. • Perform a variety of records keeping duties related to the computer aided dispatch system. • Test and inspect equipment as required. • Testify in court as needed. • Prepare written responses or reports related to communication complaints, investigative follow-ups or police reports. • Write daily work progress reports when training a new Dispatcher. • Demonstrate professionalism, courtesy, empathy, and excellent customer service in accordance with departmental policy and the community-oriented policing concept. • Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification. QUALIFICATIONS Knowledge of: English grammar, usage, spelling and punctuation. Ability to: Express themselves in English in a clear, distinct, and understandable manner when speaking to individuals, before diverse populations, various public and community groups, and when testifying in court. Effectively communicate with and elicit information from upset and irate citizens. Work under pressure and exercise good judgment in emergency situations. Exercise independent judgment and work with a minimum of supervision. Use a computer and keyboard to enter data provided verbally and in writing. Learn standard broadcasting rules and procedures. Learn City street system and physical layout of Sacramento. Understand and comply with oral and written directions. Learn to operate computer-aided dispatch, telephone, and radio broadcasting equipment. Value customers and co-workers through provision of excellent customer service. Operate office machines and equipment. Type 40 net wpm. EXPEREINCE AND EDUCATION High school diploma or GED equivalent and completion of twelve (12) units from an accredited college or university. AND One (1) year of customer service experience and successful completion of the Sacramento Police Department's Basic Dispatch Academy within the last twelve (12) months. -OR- High school diploma or GED equivalent AND Four (4) years of customer service experience and successful completion of the Sacramento Police Department's Basic Dispatch Academy within the last twelve (12) months. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. PROBATIONARY PERIOD: Employees must complete eighteen (18) months of probation at a satisfactory performance. THE SELECTION PROCEDURE Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on 40 hours per week (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. Supplemental documents such as resume, cover letter, and proof of education are highly preferred and recommended at the time of application submission. Documents should be submitted to the City of Sacramento Employment Office as attachment(s) via online with the employment application, emailed to employment@cityofsacramento.org , or by FAX to (916) 596-1556. If submitting via FAX/email, please include your name and Job# 002049-23-PD-3 on your documents. 2. Online Dispatcher CritiCall Exam: (Pass/Fail) - Candidates must have taken and passed the Dispatcher CritiCall Examination by 11:59 p.m. on March 31 , 2023 for further consideration. Candidates can access the examination at any time by visiting the City of Sacramento’s Examination’s website: http://www.cityofsacramento.org/HR/Career-Opportunities/Civil-Service-Examinations The online Dispatcher CritiCall examination may test your ability to: Follow rules and directions. Make decisions quickly and accurately based on rules you are provided. Enter data or information (such as names, telephone numbers, license plate sequences, etc.) into a computer using a keyboard. Hear, comprehend, summarize, and/or answer questions about information provided verbally in short story form. Use written information provided on lists (such as an alphabetically sequenced telephone book). Recognize if bits of information, such as addresses or names, are similar or different. Quickly learn and later recognize information that is shown in writing, such as descriptions (e.g., red car, blue boat, green shirt). Perform basic arithmetic (such as addition, subtraction, percentages) without a calculator or other tools. Hear and remember pieces of information, such as telephone numbers or license plate numbers, for a short period of time. Evaluate information provided in order to prioritize or categorize incidents. Evaluate information and identify the most correct solution based upon that information. Determine routes and/or locations using very basic maps. (No prior map-reading training or experience is required to correctly respond to these questions.) Correctly spell commonly used words which sound alike that might delay emergency assistance if misspelled (e.g., patience instead of patients). Communicate using sentences or phrases that clearly express the intended meaning. Read and comprehend written passages. A Dispatcher CritiCall Examination study guide is available for your reference on the City of Sacramento’s Applicant Resources Page at http://www.cityofsacramento.org/HR/Divisions/Talent-Acquisition-and-Workforce-Development/Applicant-Resources The exam is fully compatible with the latest version of Chrome, Edge, and Firefox. Safari users will have to follow the onscreen instructions after clicking the test link for enabling the auto-play function within the Safari browser. Please note, Microsoft is no longer supporting Internet Explorer thus the exam may not be compatible with Internet Explorer Browse. For Apple users, the Safari browser defaults the Media Auto-Play settings to “off”, which prevents sound in certain modules from playing. The setting is easily changed to allow for Auto-Play. Please make sure you check these settings prior to beginning your exam. This exam contains several audio components. Computer speakers and/or headphones will be required. If you have not used the testing system previously, you may be prompted to download a browser plug-in. Please do so in order to take the exam from your computer. 3. Screening Committee : (Pass/Fail)- Human Resources will only evaluate employment applications for the minimum qualifications of candidates who have passed the Dispatcher CritiCall examination. Human Resources will evaluate employment applications for the minimum qualifications stated on the job announcement. Candidates who have passed the exam and meet the minimum qualifications will be referred to the department after the last day of the month. 4. Eligibility: Candidates who pass the online Dispatcher CritiCall examination, submit a valid employment application, and meet the qualification standards will be forwarded to the department for further consideration. You are not required to re-apply or re-take the exam for this position if you have successfully passed the Dispatcher CritiCall test and have active eligibility. You will maintain eligibility for one year from the date of notification of a passing score on the Dispatcher Criticall examination. 5. Background Process: If considered for appointment, candidates must pass a background investigation, which includes a criminal history check, fingerprinting, polygraph test, psychological test, credit check, and drug use history. 6. Employment Eligibility: All newly appointed City employees are required to be fully vaccinated as a condition of employment. Proof of receiving a complete COVID-19 vaccination must be submitted prior to your start date with the City. QUESTIONS For questions concerning Drug Use Standards or the Background process: Visit the Police Department web site at http://www.sacpd.org/ OR; Call the Police Recruiting Office at (916) 808-0880 OR; Send an email to police_recruiting@pd.cityofsacramento.org For questions concerning the Sacramento Police Department's Public Safety Communications Academy: Call the Sacramento Police Department's Public Safety Communications Academy at (916) 277-1740. For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Application Support at 855-524-5627. Visit the City of Sacramento Human Resources Department website at http://www.cityofsacramento.org/HR/Career-Opportunities ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: http://portal.cityofsacramento.org/HR/Divisions/Administration/HR-Boards-Commissions/Civil-Service-Board Union Contracts: http://portal.cityofsacramento.org/HR/Divisions/Labor-Relations/Labor-Agreements Salary Schedule: http://portal.cityofsacramento.org/HR/Document-Library Closing Date/Time: 3/31/2023 11:59 PM Pacific
THE POSITION The City of Sacramento requires all newly appointed employees to be fully vaccinated against COVID-19 as a condition of employment. Candidates seeking an accommodation from this requirement will be considered on a case-by-case basis. You must have taken and passed the Dispatcher CritiCall examination for further consideration. To take the examination, click here . Please Note: a candidate must successfully pass a thorough background investigation, including a criminal history check for job-related convictions, fingerprinting, polygraph test, psychological test, credit check, and a drug use history to be considered for this position. Applicants applying to this posting will be hired as a Dispatcher Recruit and must successfully complete a seven (7) week Dispatcher Training Academy. Upon satisfactory graduation from a Dispatcher Training Academy, a Dispatcher Recruit meeting the requirements of the Dispatcher I classification shall be advanced to the career classification of Dispatcher I. For more information regarding the Dispatcher Recruit position, please visit the following link: Dispatcher Recruit Classification Specification: https://www.governmentjobs.com/careers/saccity/classspecs/33387?keywords=dispatcher%20recruit&pagetype=classSpecifications To receive incoming telephone calls and dispatch police units as necessary for assistance; perform a variety of general support duties related to communications activities. DISTINGUISHING CHARACTERISTICS This is an entry level class in the Dispatcher series. Incumbents of this class are trained in department policies, procedures and systems through on-the-job training. Generally, work is observed and reviewed both during performance and upon completion. Dispatcher Recruit is distinguished from the Dispatcher I classification in that it is a training classification. SUPERVISION RECEIVED AND EXERCISED Immediate supervision is provided by a Dispatcher III. Technical or functional supervision may be provided by a Dispatcher II or Dispatcher III. ESSENTIAL DUTIES AND RESPONSIBILITIES • Receive emergency and non-emergency telephone calls from the public requesting police, fire, and local government service; determine nature and priority; dispatch units as necessary; and/or refer or transfer callers to ensure excellent customer service. • Maintain radio contact with all units on assignment. • Coordinate emergency calls and relay information and assistance requests involving other law enforcement and firefighting agencies. • Query information from law enforcement communication networks relating to wanted persons, criminal history, stolen property, and Department of Motor Vehicle information. • Query and enter stolen, stored, and repossessed vehicle information. • Perform a variety of records keeping duties related to the computer aided dispatch system. • Test and inspect equipment as required. • Testify in court as needed. • Prepare written responses or reports related to communication complaints, investigative follow-ups or police reports. • Write daily work progress reports when training a new Dispatcher. • Demonstrate professionalism, courtesy, empathy, and excellent customer service in accordance with departmental policy and the community-oriented policing concept. • Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification. QUALIFICATIONS Knowledge of: English grammar, usage, spelling and punctuation. Ability to: Express themselves in English in a clear, distinct, and understandable manner when speaking to individuals, before diverse populations, various public and community groups, and when testifying in court. Effectively communicate with and elicit information from upset and irate citizens. Work under pressure and exercise good judgment in emergency situations. Exercise independent judgment and work with a minimum of supervision. Use a computer and keyboard to enter data provided verbally and in writing. Learn standard broadcasting rules and procedures. Learn City street system and physical layout of Sacramento. Understand and comply with oral and written directions. Learn to operate computer-aided dispatch, telephone, and radio broadcasting equipment. Value customers and co-workers through provision of excellent customer service. Operate office machines and equipment. Type 40 net wpm. EXPEREINCE AND EDUCATION High school diploma or GED equivalent and completion of twelve (12) units from an accredited college or university. AND One (1) year of customer service experience and successful completion of the Sacramento Police Department's Basic Dispatch Academy within the last twelve (12) months. -OR- High school diploma or GED equivalent AND Four (4) years of customer service experience and successful completion of the Sacramento Police Department's Basic Dispatch Academy within the last twelve (12) months. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. PROBATIONARY PERIOD: Employees must complete eighteen (18) months of probation at a satisfactory performance. THE SELECTION PROCEDURE Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on 40 hours per week (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. Supplemental documents such as resume, cover letter, and proof of education are highly preferred and recommended at the time of application submission. Documents should be submitted to the City of Sacramento Employment Office as attachment(s) via online with the employment application, emailed to employment@cityofsacramento.org , or by FAX to (916) 596-1556. If submitting via FAX/email, please include your name and Job# 002049-23-PD-3 on your documents. 2. Online Dispatcher CritiCall Exam: (Pass/Fail) - Candidates must have taken and passed the Dispatcher CritiCall Examination by 11:59 p.m. on March 31 , 2023 for further consideration. Candidates can access the examination at any time by visiting the City of Sacramento’s Examination’s website: http://www.cityofsacramento.org/HR/Career-Opportunities/Civil-Service-Examinations The online Dispatcher CritiCall examination may test your ability to: Follow rules and directions. Make decisions quickly and accurately based on rules you are provided. Enter data or information (such as names, telephone numbers, license plate sequences, etc.) into a computer using a keyboard. Hear, comprehend, summarize, and/or answer questions about information provided verbally in short story form. Use written information provided on lists (such as an alphabetically sequenced telephone book). Recognize if bits of information, such as addresses or names, are similar or different. Quickly learn and later recognize information that is shown in writing, such as descriptions (e.g., red car, blue boat, green shirt). Perform basic arithmetic (such as addition, subtraction, percentages) without a calculator or other tools. Hear and remember pieces of information, such as telephone numbers or license plate numbers, for a short period of time. Evaluate information provided in order to prioritize or categorize incidents. Evaluate information and identify the most correct solution based upon that information. Determine routes and/or locations using very basic maps. (No prior map-reading training or experience is required to correctly respond to these questions.) Correctly spell commonly used words which sound alike that might delay emergency assistance if misspelled (e.g., patience instead of patients). Communicate using sentences or phrases that clearly express the intended meaning. Read and comprehend written passages. A Dispatcher CritiCall Examination study guide is available for your reference on the City of Sacramento’s Applicant Resources Page at http://www.cityofsacramento.org/HR/Divisions/Talent-Acquisition-and-Workforce-Development/Applicant-Resources The exam is fully compatible with the latest version of Chrome, Edge, and Firefox. Safari users will have to follow the onscreen instructions after clicking the test link for enabling the auto-play function within the Safari browser. Please note, Microsoft is no longer supporting Internet Explorer thus the exam may not be compatible with Internet Explorer Browse. For Apple users, the Safari browser defaults the Media Auto-Play settings to “off”, which prevents sound in certain modules from playing. The setting is easily changed to allow for Auto-Play. Please make sure you check these settings prior to beginning your exam. This exam contains several audio components. Computer speakers and/or headphones will be required. If you have not used the testing system previously, you may be prompted to download a browser plug-in. Please do so in order to take the exam from your computer. 3. Screening Committee : (Pass/Fail)- Human Resources will only evaluate employment applications for the minimum qualifications of candidates who have passed the Dispatcher CritiCall examination. Human Resources will evaluate employment applications for the minimum qualifications stated on the job announcement. Candidates who have passed the exam and meet the minimum qualifications will be referred to the department after the last day of the month. 4. Eligibility: Candidates who pass the online Dispatcher CritiCall examination, submit a valid employment application, and meet the qualification standards will be forwarded to the department for further consideration. You are not required to re-apply or re-take the exam for this position if you have successfully passed the Dispatcher CritiCall test and have active eligibility. You will maintain eligibility for one year from the date of notification of a passing score on the Dispatcher Criticall examination. 5. Background Process: If considered for appointment, candidates must pass a background investigation, which includes a criminal history check, fingerprinting, polygraph test, psychological test, credit check, and drug use history. 6. Employment Eligibility: All newly appointed City employees are required to be fully vaccinated as a condition of employment. Proof of receiving a complete COVID-19 vaccination must be submitted prior to your start date with the City. QUESTIONS For questions concerning Drug Use Standards or the Background process: Visit the Police Department web site at http://www.sacpd.org/ OR; Call the Police Recruiting Office at (916) 808-0880 OR; Send an email to police_recruiting@pd.cityofsacramento.org For questions concerning the Sacramento Police Department's Public Safety Communications Academy: Call the Sacramento Police Department's Public Safety Communications Academy at (916) 277-1740. For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Application Support at 855-524-5627. Visit the City of Sacramento Human Resources Department website at http://www.cityofsacramento.org/HR/Career-Opportunities ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: http://portal.cityofsacramento.org/HR/Divisions/Administration/HR-Boards-Commissions/Civil-Service-Board Union Contracts: http://portal.cityofsacramento.org/HR/Divisions/Labor-Relations/Labor-Agreements Salary Schedule: http://portal.cityofsacramento.org/HR/Document-Library Closing Date/Time: 3/31/2023 11:59 PM Pacific
City of Sacramento, CA
Sacramento, California, United States
THE POSITION The City of Sacramento requires all newly appointed employees to be fully vaccinated against COVID-19 as a condition of employment. Candidates seeking an accommodation from this requirement will be considered on a case-by-case basis. You must have taken and passed the Dispatcher CritiCall examination for further consideration. To take the examination, click here . You must have experience as a law enforcement Dispatcher in a Public Safety Dispatch Center to qualify for this position. Please review "Qualifications - Lateral Entry" within this job announcement before applying for this position Please Note: a candidate must successfully pass a thorough background investigation, including a criminal history check for job-related convictions, fingerprinting, polygraph test, psychological test, credit check, and a drug use history to be considered for this position. To receive incoming telephone calls and dispatch police units as necessary for assistance; perform a variety of general support duties related to communications activities. DISTINGUISHING CHARACTERISTICS Positions in this class are flexibly staffed and are normally filled by advancement from the lower class of Dispatcher I. Appointment at the higher class requires that the employee be performing the full range of duties assigned to the class. Work in this class is distinguished from that of the Dispatcher I class by the greater independence with which an incumbent is expected to operate. Dispatcher II is a journey-level classification and incumbents are expected to perform the full range of duties of Dispatcher without direct supervision. SUPERVISION RECEIVED AND EXERCISED General supervision is provided by a Dispatcher III. ESSENTIAL DUTIES AND RESPONSIBILITIES • Receive emergency and non-emergency telephone calls from the public requesting police, fire, and local government service; determine nature and priority; dispatch units as necessary; and/or refer or transfer callers to ensure excellent customer service. • Maintain radio contact with all units on assignment. • Coordinate emergency calls and relay information and assistance requests involving other law enforcement and firefighting agencies. • Query information from law enforcement communication networks relating to wanted persons, criminal history, stolen property, and Department of Motor Vehicle information. • Query and enter stolen, stored, and repossessed vehicle information. • Perform a variety of records keeping duties related to the computer aided dispatch system. • Test and inspect equipment as required. • Testify in court as needed. • Prepare written responses or reports related to communication complaints, investigative follow-ups or police reports. • Write daily work progress reports when training a new Dispatcher. • Demonstrate professionalism, courtesy, empathy, and excellent customer service in accordance with departmental policy and the community-oriented policing concept. • Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification. QUALIFICATIONS Knowledge of: English grammar, usage, spelling and punctuation. Standard radio broadcasting procedures and rules. Ability to: Express themselves in English in a clear, distinct, and understandable manner when speaking to individuals, before diverse populations, various public and community groups, and when testifying in court. Effectively communicate with and elicit information from upset and irate citizens. Work under pressure and exercise good judgment in emergency situations. Exercise independent judgment and work with a minimum of supervision. Use a computer and keyboard to enter data provided verbally and in writing. Learn standard broadcasting rules and procedures. Learn City street system and physical layout of Sacramento. Understand and comply with oral and written directions. Learn to operate computer-aided dispatch, telephone, and radio broadcasting equipment. Value customers and co-workers through provision of excellent customer service. Operate office machines and equipment. Type 40 net words per minute. EXPERIENCE AND EDUCATION Education: High school diploma or G.E.D. equivalent and completion of twelve (12) units from an accredited college or university. Experience: Successful completion of the probationary period as a Dispatcher I with the City of Sacramento. Substitution: High school diploma or G.E.D. equivalent an additional four (4) years of customer service experience may substitute for the required education. -OR- LATERAL ENTRY: (1) Two years of experience as a dispatcher working with law enforcement agencies where duties included answering telephone calls and radio dispatching, which must include six months of experience within the last six months. (2) Successful completion of the California P.O.S.T. Public Safety Dispatcher Basic Course within twelve (12) months of appointment. PROBATIONARY PERIOD: Employees hired as a lateral entry must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on 40 hours per week (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. Supplemental documents such as resume, cover letter, and proof of education are highly preferred and recommended at the time of application submission. Documents should be submitted to the City of Sacramento Employment Office as attachment(s) via online with the employment application, emailed to employment@cityofsacramento.org , or by FAX to (916) 596-1556. If submitting via FAX/email, please include your name and Job # 002050-23-PD-3 on your documents. 2. Online CritiCall Exam : ( Pass/Fail) - Candidates must have taken and passed the Dispatcher CritiCall Examination by 11:59 p.m. on March 31, 2023 for further consideration. Candidates can access the examination at any time by visiting the City of Sacramento’s Examination’s website: http://www.cityofsacramento.org/HR/Career-Opportunities/Civil-Service-Examinations The online CritiCall examination may test your ability to: Follow rules and directions. Make decisions quickly and accurately based on rules you are provided. Enter data or information (such as names, telephone numbers, license plate sequences, etc.) into a computer using a keyboard. Hear, comprehend, summarize, and/or answer questions about information provided verbally in short story form. Use written information provided on lists (such as an alphabetically sequenced telephone book). Recognize if bits of information, such as addresses or names, are similar or different. Quickly learn and later recognize information that is shown in writing, such as descriptions (e.g., red car, blue boat, green shirt). Perform basic arithmetic (such as addition, subtraction, percentages) without a calculator or other tools. Hear and remember pieces of information, such as telephone numbers or license plate numbers, for a short period of time. Evaluate information provided in order to prioritize or categorize incidents. Evaluate information and identify the most correct solution based upon that information. Determine routes and/or locations using very basic maps. (No prior map-reading training or experience is required to correctly respond to these questions.) Correctly spell commonly used words which sound alike that might delay emergency assistance if misspelled (e.g., patience instead of patients). Communicate using sentences or phrases that clearly express the intended meaning. Read and comprehend written passages. A Dispatcher CritiCall Examination study guide is available for your reference on the City of Sacramento’s Applicant Resources Page at http://www.cityofsacramento.org/HR/Divisions/Talent-Acquisition-and-Workforce-Development/Applicant-Resources The exam is fully compatible with the latest version of Chrome, Edge, and Firefox. Safari users will have to follow the onscreen instructions after clicking the test link for enabling the auto-play function within t he Safari browser. Please note, Microsoft is no longer supporting I nternet Explorer thus the exam may not be compatible with Internet Explorer Browse . For Apple users, the Safari browser defaults the Media Auto-Play settings to “off”, which prevents sound in certain modules from playing. The setting is easily changed to allow for Auto-Play. Please make sure you check these settings prior to beginning your exam. This exam contains several audio components. Computer speakers and/or headphones will be required. If you have not used the testing system previously, you may be prompted to download a browser plug-in. Please do so in order to take the exam from your computer. 3. Screening Committee : (Pass/Fail )- Human Resources will only evaluate employment applications for the minimum qualifications of candidates who have passed the CritiCall examination. Human Resources will evaluate employment applications for the minimum qualifications stated on the job announcement. Candidates who have passed the exam and meet the minimum qualifications will be referred to the department after the last day of the month. 4. Eligib ility : Candidates who pass the online CritiCall examination , submit a valid employment application, and meet the qualification standards will be forwarded to the department for further consideration. You are not required to re-apply or re - take the exam for this position if you have successfully passed the CritiCall test and have active eligibility. You will maintain eligibility for one year from the date of notification of a passing score on the Criticall examination. 5. Background Process: If considered for appointment, candidates must pass a background investigation, which includes a criminal history check, fingerprinting, polygraph test, psychological test, credit check, and drug use history. 6. Employment Eligibility: All newly appointed City employees are required to be fully vaccinated as a condition of employment. Proof of receiving a complete COVID-19 vaccination must be submitted prior to your start date with the City . QUESTIONS For questions concerning Drug Use Standards or the Background process: Visit the Police Department web site at http://www.sacpd.org/ OR; Call the Police Recruiting Office at (916) 808-0880 OR; Send an email to police_recruiting@pd.cityofsacramento.org For questions concerning the Sacramento Police Department's Public Safety Communications Academy: Call the Sacramento Police Department's Public Safety Communications Academy at (916) 277-1740. For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Application Support at 855-524-5627. Visit the City of Sacramento Human Resources Department website at http://www.cityofsacramento.org/HR/Career-Opportunities ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: http://portal.cityofsacramento.org/HR/Divisions/Administration/HR-Boards-Commissions/Civil-Service-Board Union Contracts: http://portal.cityofsacramento.org/HR/Divisions/Labor-Relations/Labor-Agreements Salary Schedule: http://portal.cityofsacramento.org/HR/Document-Library Closing Date/Time: 3/31/2023 11:59 PM Pacific
THE POSITION The City of Sacramento requires all newly appointed employees to be fully vaccinated against COVID-19 as a condition of employment. Candidates seeking an accommodation from this requirement will be considered on a case-by-case basis. You must have taken and passed the Dispatcher CritiCall examination for further consideration. To take the examination, click here . You must have experience as a law enforcement Dispatcher in a Public Safety Dispatch Center to qualify for this position. Please review "Qualifications - Lateral Entry" within this job announcement before applying for this position Please Note: a candidate must successfully pass a thorough background investigation, including a criminal history check for job-related convictions, fingerprinting, polygraph test, psychological test, credit check, and a drug use history to be considered for this position. To receive incoming telephone calls and dispatch police units as necessary for assistance; perform a variety of general support duties related to communications activities. DISTINGUISHING CHARACTERISTICS Positions in this class are flexibly staffed and are normally filled by advancement from the lower class of Dispatcher I. Appointment at the higher class requires that the employee be performing the full range of duties assigned to the class. Work in this class is distinguished from that of the Dispatcher I class by the greater independence with which an incumbent is expected to operate. Dispatcher II is a journey-level classification and incumbents are expected to perform the full range of duties of Dispatcher without direct supervision. SUPERVISION RECEIVED AND EXERCISED General supervision is provided by a Dispatcher III. ESSENTIAL DUTIES AND RESPONSIBILITIES • Receive emergency and non-emergency telephone calls from the public requesting police, fire, and local government service; determine nature and priority; dispatch units as necessary; and/or refer or transfer callers to ensure excellent customer service. • Maintain radio contact with all units on assignment. • Coordinate emergency calls and relay information and assistance requests involving other law enforcement and firefighting agencies. • Query information from law enforcement communication networks relating to wanted persons, criminal history, stolen property, and Department of Motor Vehicle information. • Query and enter stolen, stored, and repossessed vehicle information. • Perform a variety of records keeping duties related to the computer aided dispatch system. • Test and inspect equipment as required. • Testify in court as needed. • Prepare written responses or reports related to communication complaints, investigative follow-ups or police reports. • Write daily work progress reports when training a new Dispatcher. • Demonstrate professionalism, courtesy, empathy, and excellent customer service in accordance with departmental policy and the community-oriented policing concept. • Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification. QUALIFICATIONS Knowledge of: English grammar, usage, spelling and punctuation. Standard radio broadcasting procedures and rules. Ability to: Express themselves in English in a clear, distinct, and understandable manner when speaking to individuals, before diverse populations, various public and community groups, and when testifying in court. Effectively communicate with and elicit information from upset and irate citizens. Work under pressure and exercise good judgment in emergency situations. Exercise independent judgment and work with a minimum of supervision. Use a computer and keyboard to enter data provided verbally and in writing. Learn standard broadcasting rules and procedures. Learn City street system and physical layout of Sacramento. Understand and comply with oral and written directions. Learn to operate computer-aided dispatch, telephone, and radio broadcasting equipment. Value customers and co-workers through provision of excellent customer service. Operate office machines and equipment. Type 40 net words per minute. EXPERIENCE AND EDUCATION Education: High school diploma or G.E.D. equivalent and completion of twelve (12) units from an accredited college or university. Experience: Successful completion of the probationary period as a Dispatcher I with the City of Sacramento. Substitution: High school diploma or G.E.D. equivalent an additional four (4) years of customer service experience may substitute for the required education. -OR- LATERAL ENTRY: (1) Two years of experience as a dispatcher working with law enforcement agencies where duties included answering telephone calls and radio dispatching, which must include six months of experience within the last six months. (2) Successful completion of the California P.O.S.T. Public Safety Dispatcher Basic Course within twelve (12) months of appointment. PROBATIONARY PERIOD: Employees hired as a lateral entry must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on 40 hours per week (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. Supplemental documents such as resume, cover letter, and proof of education are highly preferred and recommended at the time of application submission. Documents should be submitted to the City of Sacramento Employment Office as attachment(s) via online with the employment application, emailed to employment@cityofsacramento.org , or by FAX to (916) 596-1556. If submitting via FAX/email, please include your name and Job # 002050-23-PD-3 on your documents. 2. Online CritiCall Exam : ( Pass/Fail) - Candidates must have taken and passed the Dispatcher CritiCall Examination by 11:59 p.m. on March 31, 2023 for further consideration. Candidates can access the examination at any time by visiting the City of Sacramento’s Examination’s website: http://www.cityofsacramento.org/HR/Career-Opportunities/Civil-Service-Examinations The online CritiCall examination may test your ability to: Follow rules and directions. Make decisions quickly and accurately based on rules you are provided. Enter data or information (such as names, telephone numbers, license plate sequences, etc.) into a computer using a keyboard. Hear, comprehend, summarize, and/or answer questions about information provided verbally in short story form. Use written information provided on lists (such as an alphabetically sequenced telephone book). Recognize if bits of information, such as addresses or names, are similar or different. Quickly learn and later recognize information that is shown in writing, such as descriptions (e.g., red car, blue boat, green shirt). Perform basic arithmetic (such as addition, subtraction, percentages) without a calculator or other tools. Hear and remember pieces of information, such as telephone numbers or license plate numbers, for a short period of time. Evaluate information provided in order to prioritize or categorize incidents. Evaluate information and identify the most correct solution based upon that information. Determine routes and/or locations using very basic maps. (No prior map-reading training or experience is required to correctly respond to these questions.) Correctly spell commonly used words which sound alike that might delay emergency assistance if misspelled (e.g., patience instead of patients). Communicate using sentences or phrases that clearly express the intended meaning. Read and comprehend written passages. A Dispatcher CritiCall Examination study guide is available for your reference on the City of Sacramento’s Applicant Resources Page at http://www.cityofsacramento.org/HR/Divisions/Talent-Acquisition-and-Workforce-Development/Applicant-Resources The exam is fully compatible with the latest version of Chrome, Edge, and Firefox. Safari users will have to follow the onscreen instructions after clicking the test link for enabling the auto-play function within t he Safari browser. Please note, Microsoft is no longer supporting I nternet Explorer thus the exam may not be compatible with Internet Explorer Browse . For Apple users, the Safari browser defaults the Media Auto-Play settings to “off”, which prevents sound in certain modules from playing. The setting is easily changed to allow for Auto-Play. Please make sure you check these settings prior to beginning your exam. This exam contains several audio components. Computer speakers and/or headphones will be required. If you have not used the testing system previously, you may be prompted to download a browser plug-in. Please do so in order to take the exam from your computer. 3. Screening Committee : (Pass/Fail )- Human Resources will only evaluate employment applications for the minimum qualifications of candidates who have passed the CritiCall examination. Human Resources will evaluate employment applications for the minimum qualifications stated on the job announcement. Candidates who have passed the exam and meet the minimum qualifications will be referred to the department after the last day of the month. 4. Eligib ility : Candidates who pass the online CritiCall examination , submit a valid employment application, and meet the qualification standards will be forwarded to the department for further consideration. You are not required to re-apply or re - take the exam for this position if you have successfully passed the CritiCall test and have active eligibility. You will maintain eligibility for one year from the date of notification of a passing score on the Criticall examination. 5. Background Process: If considered for appointment, candidates must pass a background investigation, which includes a criminal history check, fingerprinting, polygraph test, psychological test, credit check, and drug use history. 6. Employment Eligibility: All newly appointed City employees are required to be fully vaccinated as a condition of employment. Proof of receiving a complete COVID-19 vaccination must be submitted prior to your start date with the City . QUESTIONS For questions concerning Drug Use Standards or the Background process: Visit the Police Department web site at http://www.sacpd.org/ OR; Call the Police Recruiting Office at (916) 808-0880 OR; Send an email to police_recruiting@pd.cityofsacramento.org For questions concerning the Sacramento Police Department's Public Safety Communications Academy: Call the Sacramento Police Department's Public Safety Communications Academy at (916) 277-1740. For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Application Support at 855-524-5627. Visit the City of Sacramento Human Resources Department website at http://www.cityofsacramento.org/HR/Career-Opportunities ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: http://portal.cityofsacramento.org/HR/Divisions/Administration/HR-Boards-Commissions/Civil-Service-Board Union Contracts: http://portal.cityofsacramento.org/HR/Divisions/Labor-Relations/Labor-Agreements Salary Schedule: http://portal.cityofsacramento.org/HR/Document-Library Closing Date/Time: 3/31/2023 11:59 PM Pacific
City of Scottsdale, Arizona
Scottsdale, Arizona, United States
Introduction Located in the beautiful Sonoran Desert, Scottsdale, Arizona is bordered by Phoenix to the west and the McDowell Mountains on the east. Scottsdale is annually rated among the nation's most desirable communities to live in, visit and do business in. Check out more about Scottsdale . The application and supplemental questions are an integral part of the selection process and must be completed in full in order for you to be considered as a candidate. Please complete each section and answer all questions as thoroughly as possible. DO NOT state "See resume" in lieu of answering. Unanswered questions, incomplete responses, omissions, or partial information may result in disqualification from the selection process. About The Position The Police Communications Dispatcher receives and dispatches calls from emergency (911) and non-emergency telephone lines from citizens or city staff requiring police response or information. Selection Process Applicants whose education, training and experience most closely meet the needs of the position may be invited to participate in a selection process to include a panel interview and test. Final selection is contingent upon a background investigation which includes: Fingerprinting* Successful candidates will receive a post-offer, pre-employment: Drug Screening Medical Exam Visual/Color Screening Test Psychological Testing* * May be waived for current Scottsdale Police Department employees. The timeframe for reapplication with the Police Department varies based on the position and the needs of the organization. Click here to review the entire job description. The City of Scottsdale reserves the right to change this process at any time, potentially without advance notice. PLEASE NOTE: Years of experience are based on a work schedule of 2,080 hours per year for full-time positions and 1,040 hours per year for part-time positions, and while work experience may substitute for education on a year-for-year basis, depending upon the job classification, education may not be substituted for work experience. Minimum Qualifications Education and Experience High school diploma or General Educational Development (GED) equivalent. Two years' customer service or public contact experience. Licensing, Certifications and Other Requirement Obtain and maintain Level A Terminal Operator Certification (TOC) within six months of hire or promotion. Candidates for this position must successfully pass the CritiCall pre-employment test. Pass a one-year probationary period. Every person employed by the City of Scottsdale shall reside in the State of Arizona during his or her active employment by the City, regardless of whether the employee is approved to remote work. Essential Functions Performs duties and responsibilities commensurate with assigned functional area which may include, but are not limited to, any combination of the following: Answers incoming lines from citizens on emergency 911, or administrative telephone lines. Dispatches available units to handle crimes or issues. Operates radio and computer aided dispatch terminals to interact with and direct operation of field personnel. Monitors and maintains up to the moment computerized status screen of all police field personnel. Takes complete and accurate information and quickly disseminates information, both in typewritten and verbal form; copies down long sequences of numbers or addresses; may be required to keep handwritten detailed logs of work at a quick pace. Makes inquiries into computerized driver's license and motor vehicle information files as requested, following prescribed procedures and policies. Inputs vehicular data into ACIC and NCIC; queries ACIC and NCIC for wanted persons, vehicles and property. Participates in the training of new dispatchers. Reviews and checks the trainee's work to ensure conformance to established standards. Keeps detailed daily records of trainee's progress. Work Environment/Physical Demands The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position or that an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in a Police Communications Center environment. Must possess the ability to distinguish the full range of color spectrum. Sit for extended periods of time. Wear headset. Operate foot pedals or other adaptable controls on radio console. Carry light objects for short distances. Visual and muscular dexterity to operate communications equipment (computer-aided dispatch equipment, telephones and radios). Work overtime as required. Shift work including days, evenings, nights, weekends, and holidays to maintain 24-hour coverage of the emergency dispatch system. EQUAL EMPLOYMENT OPPORTUNITY: It is the policy of the city to provide employment opportunities to all persons based solely on ability, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity or disability. When advised, reasonable accommodations will be made in order for an "otherwise qualified applicant" with a disability to participate in any phase of the recruitment process. Please contact Human Resources to request an accommodation. Persons with a disability may request a reasonable accommodation by contacting HR Receptionist at (480) 312-2491. Requests should be made 24 hours in advance or as early as possible to allow time to arrange the accommodation. For TTY users, the Arizona Relay Service (1-800-367-8939) may contact HR Receptionist at (480) 312-2491. This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change. Closing Date/Time: 3/31/2023 11:59 PM Arizona
Introduction Located in the beautiful Sonoran Desert, Scottsdale, Arizona is bordered by Phoenix to the west and the McDowell Mountains on the east. Scottsdale is annually rated among the nation's most desirable communities to live in, visit and do business in. Check out more about Scottsdale . The application and supplemental questions are an integral part of the selection process and must be completed in full in order for you to be considered as a candidate. Please complete each section and answer all questions as thoroughly as possible. DO NOT state "See resume" in lieu of answering. Unanswered questions, incomplete responses, omissions, or partial information may result in disqualification from the selection process. About The Position The Police Communications Dispatcher receives and dispatches calls from emergency (911) and non-emergency telephone lines from citizens or city staff requiring police response or information. Selection Process Applicants whose education, training and experience most closely meet the needs of the position may be invited to participate in a selection process to include a panel interview and test. Final selection is contingent upon a background investigation which includes: Fingerprinting* Successful candidates will receive a post-offer, pre-employment: Drug Screening Medical Exam Visual/Color Screening Test Psychological Testing* * May be waived for current Scottsdale Police Department employees. The timeframe for reapplication with the Police Department varies based on the position and the needs of the organization. Click here to review the entire job description. The City of Scottsdale reserves the right to change this process at any time, potentially without advance notice. PLEASE NOTE: Years of experience are based on a work schedule of 2,080 hours per year for full-time positions and 1,040 hours per year for part-time positions, and while work experience may substitute for education on a year-for-year basis, depending upon the job classification, education may not be substituted for work experience. Minimum Qualifications Education and Experience High school diploma or General Educational Development (GED) equivalent. Two years' customer service or public contact experience. Licensing, Certifications and Other Requirement Obtain and maintain Level A Terminal Operator Certification (TOC) within six months of hire or promotion. Candidates for this position must successfully pass the CritiCall pre-employment test. Pass a one-year probationary period. Every person employed by the City of Scottsdale shall reside in the State of Arizona during his or her active employment by the City, regardless of whether the employee is approved to remote work. Essential Functions Performs duties and responsibilities commensurate with assigned functional area which may include, but are not limited to, any combination of the following: Answers incoming lines from citizens on emergency 911, or administrative telephone lines. Dispatches available units to handle crimes or issues. Operates radio and computer aided dispatch terminals to interact with and direct operation of field personnel. Monitors and maintains up to the moment computerized status screen of all police field personnel. Takes complete and accurate information and quickly disseminates information, both in typewritten and verbal form; copies down long sequences of numbers or addresses; may be required to keep handwritten detailed logs of work at a quick pace. Makes inquiries into computerized driver's license and motor vehicle information files as requested, following prescribed procedures and policies. Inputs vehicular data into ACIC and NCIC; queries ACIC and NCIC for wanted persons, vehicles and property. Participates in the training of new dispatchers. Reviews and checks the trainee's work to ensure conformance to established standards. Keeps detailed daily records of trainee's progress. Work Environment/Physical Demands The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position or that an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in a Police Communications Center environment. Must possess the ability to distinguish the full range of color spectrum. Sit for extended periods of time. Wear headset. Operate foot pedals or other adaptable controls on radio console. Carry light objects for short distances. Visual and muscular dexterity to operate communications equipment (computer-aided dispatch equipment, telephones and radios). Work overtime as required. Shift work including days, evenings, nights, weekends, and holidays to maintain 24-hour coverage of the emergency dispatch system. EQUAL EMPLOYMENT OPPORTUNITY: It is the policy of the city to provide employment opportunities to all persons based solely on ability, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity or disability. When advised, reasonable accommodations will be made in order for an "otherwise qualified applicant" with a disability to participate in any phase of the recruitment process. Please contact Human Resources to request an accommodation. Persons with a disability may request a reasonable accommodation by contacting HR Receptionist at (480) 312-2491. Requests should be made 24 hours in advance or as early as possible to allow time to arrange the accommodation. For TTY users, the Arizona Relay Service (1-800-367-8939) may contact HR Receptionist at (480) 312-2491. This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change. Closing Date/Time: 3/31/2023 11:59 PM Arizona
City of Boynton Beach, FL
Boynton Beach, Florida, United States
Purpose of Classification The purpose of this classification is to answer multiple telephone lines, to communicate effectively with persons requesting emergency and non-emergency police, fire, or EMS assistance, to clearly relay information for dispatch or transfer calls appropriately, and to maintain logs and records of communications activities. Essential Functions The following duties and functions, as outlined herein, are intended to be representative of the type of tasks performed within this classification. They are not listed in any order of importance. The omission of specific statements of the duties or functions does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Performs multiple tasks simultaneously; takes appropriate action when presented with a routine call or a stressful life/death situation; remains calm under all circumstances. Answers incoming telephone calls; receives and transmits information, complaints, and requests for assistance. Communicates effectively and coherently over law enforcement, fire, rescue, and EMS radio channels; obtains necessary information and dispatches patrol cars, detectives, rescue squads, wreckers, and fire trucks; requests ambulances as needed; conducts investigations on some calls; assigns case numbers to calls. Maintains conversation with caller to obtain/verify pertinent information and to comfort them until assistance arrives; gives emergency medical pre-arrival instructions and CPR assistance over the telephone; interacts with highly emotional people who are experiencing death, illness, domestic abuse, child abuse, mental illness, suicide, natural disasters, etc. Operates teletype NCIC/FCIC and Palms; enters and retrieves information from computer; modifies, locates, maintains, saves, and/or clears files and records within database. Operates radios; monitors radio channels. Provides information and addresses to the public and police as requested; maintains information on pursuits; knows location of units at all times. Updates City and County locations and phone numbers. Maintains logs and records of radio activities, police actions, and calls taken by Fire Department; prepares and files a variety of reports. Notifies appropriate personnel and/or supervisor of critical situations, weather related information, and problems with communications or computer equipment. Attends training courses as offered by the department or as required by law to maintain applicable certifications, remain informed of departmental operations, and to promote improved job performance. Cooperates with federal, state, and local law enforcement agencies and their officers or representatives when activities are related to investigations with City jurisdiction. Additional Functions Takes and relays messages to officers and firefighters, other divisions, or local agencies; disseminates information to various departments and divisions. Maintains cleanliness of work area; restocks supplies. Performs other related duties as required. COMMUNICATION COMPETENCIES Effectively communicates with supervisor, employees, other departments, contractors, companies, vendors, outside agencies, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems. Accurately and expeditiously receives and delivers messages and information to the appropriate individuals. Ability to prepare accurate and thorough written records and reports. Ability to understand and follow oral and written instructions and to complete assigned tasks with minimal supervisory direction. Ability to understand and quickly and accurately follow brief oral and written instructions on moderately complex matters. Ability to effectively communicate with co-workers, management, Police Officers, Firefighters, Paramedics and the general public. Minimum Qualifications High school diploma or equivalent; supplemented by little or no previous experience or training involving dispatching. Must be able to obtain certification as an Emergency Medical Dispatcher (EMD), and become certified by the Florida and National Crime Information Center (FCIC/NCIC) within six months of employment in addition to basic Telecommunicator training. Must possess and maintain a valid Florida driver's license. In accordance with FSS 401.465, effective October 1, 2012, all Communications Dispatchers must possess and maintain State of Florida 911 Public Safety Telecommunicator Certification, except new position incumbents in this classification. New position incumbents work under the direct supervision of a certified 911 Public Safety Telecommunicator until they achieve certification. Certification must be done within one (1) year of employment. All specified requirements under FSS 401.465 must be met to be eligible for certification, and must maintain the certification thereafter. The Boynton Beach public Safety / 911 Training Curriculum has been approved as a 911 Public Safety Telecommunicator Training Program by the Florida Department of Health. All 911 Employees, that provide training, are certified through the Association of Professional Communications (APCO) and the Florida Department of Health. Supplemental Information KNOWLEDGE, SKILLS AND ABILITIES Knowledge of the rules and regulations governing emergency communications. Knowledge of the National and Florida Crime Center's Systems, procedures, and methods of accessing and inputting data. Knowledge of City and Department rules, regulations, policies and procedures. Knowledge of police/fire methodology and terminology. Knowledge of the geographical features of the City. Skilled at paying attention to minute detail in the performance of job duties. Ability to achieve a high level of compliance in the performance of duties. Ability to deal courteously and fairly when engaged in any activity with the public. Demonstrated ability to achieve a high level of compliance in the performance of duties. . Ability to establish and maintain harmonious working relationships with other co-workers, supervisors, other departments, Police Officers, Firefighters, Paramedics, other governmental and regulatory agencies and the general public. Ability to effectively and clearly communicate both orally and in writing. Ability to function and remain calm in a high stress environment. PHYSICAL AND SENSORY REQUIREMENTS / ENVIRONMENTAL FACTORS Physical Ability : Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 10 pounds). Tasks may involve extended periods of time at a keyboard or work station. Sensory Requirements : Some tasks require the ability to perceive and discriminate sounds and visual cues or signals. Some tasks require the ability to communicate orally. Environmental Factors : Essential functions are regularly performed without exposure to adverse environmental conditions. The City of Boynton Beach, Florida, is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act (42 U.S. C. 12101 et. seq.), the City of Boynton Beach will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the abilities and aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat of significant risk to the health or safety of themselves or others. Requirements are representative of the minimum level of knowledge, skills, and ability. VETERANS' PREFERENCE : Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority in the City’s hiring process. Additionally, certain servicemembers may be eligible to receive waivers for postsecondary educational requirements in employment by the City. Full-time employees (those regularly scheduled to work at least 30hours per week) are eligible for the City's benefit package. The City of Boynton Beach's comprehensive benefits packageincludes: • Student Loan Forgiveness • Health Insurance • Dental Insurance • Vision Care Plan • Basic Term Life Insurance • Supplemental Life Insurance • Dependent Life Insurance • Accidental Death and Dismemberment Insurance • CityPension Plan • Short Term Disability and other Supplemental Plans • Long Term Disability Insurance • Employee Assistance Program • 457 Savings Plan (three options) • Paid Annual Leave / Vacation • Bonus Vacation Hours • 12Paid Holidays • Paid Sick Leave / Family Sick Leave • Educational Assistance Program *( Depending on budget funding ) •On-site Training Program • Wellness Program • Pre-Paid Legal and Identity Theft Protection Plans • Credit Union • Tax Deferred 125 Premium Plan • Flexible Spending Account • Direct Deposit • Social Security Student Loan Forgiveness Let your City of Boynton Beach employment work for you! Under the U.S. Department of Education’s Public Service Loan Forgiveness (PSLF) program, your student loan balance may be forgiven after you have made 120 qualifying monthly payments while working full-time with a governmental agency. Visit StudentAid.gov/publicservice for more information or to see if you qualify. Health Insurance The City pays the entire premium for an eligible employee. The employee may elect to cover a spouse and/or dependent children by paying the applicable premium for the dependent(s). Dental Insurance Premiums for eligible employeesare paid by the City. Premiums for any covered dependent are paid by the employee with a contribution by the City. Vision Care Plan Premiums for eligible employees are paid by the City. Premiums for any covered dependent(s) are paid by the employee. Life Insurance / Accidental Death and Dismemberment Insurance The City provides each eligible employee with term lifeandaccidental death insurance. Supplemental Life Insurance / Supplemental AD&D Insurance Employees may purchase supplemental term life insurance on an individual-choice basis with premiums based on age. A matching amount of Accidental Death insurance may also be purchased. Dependent Life Insurance Employees who select supplemental coverage for themselves may also purchase coverage for their spouse and dependent children. City Retirement / Pension Plans The City has pension plans for general employees, police, and firefighters. Each plan is contributory with both the employee and the City contributing to the program. Supplemental Plans Supplemental plans provide direct cash payments regardless of any other coverage you may have, and are designed to help fill in any gaps in a medical plan. The employee pays the premiums for these supplemental plans. Short and Long Term Disability The City provides Short and Long Term Disability insurance to eligible employees. The plan is designed to cover a disability sustained on or off the job. Employee Assistance Program (EAP) The City contracts with an employee assistance program (EAP) toprovide employees and their dependentswith free, confidential and professional counseling to help resolve personal or family problems. Deferred Compensation Plans (457 Plans) The City makes available three deferred compensation plans that the employee may voluntarily contribute to on a tax-deferred basis. Vacation All full-time employees accrue time toward paid vacation leave. Accrual begins immediately and vacation may be taken after six months of employment. Holidays The City observes 12 paid holidays throughout the year. Sick Leave / Family Sick Leave Full-time employees accrue one day ofsick leaveper month. An employee may elect to use up to 5 days per year of accrued sick time for illness in his/her immediate family. Tuition Assistance *( Depending on availablebudget funding ) The Tuition Assistance Program reimburses eligible employees for successful completion of approved courses leading to Associate, Bachelor and Master degrees. Wellness Program The City offers many wellness activities and programs throughout the year. Prepaid Legal Services and Identity Theft Protection Plan Employees may chooseto enroll ina prepaid legal service plan and an identity theft protection plan. The employee pays the premiums for these plans. Credit Union All City employees mayjoin the Credit Union of Palm Beach County. In addition to savings and checking accounts, the Credit Union offers different types of loans, investment choices and recreational opportunities. Section 125 Plan for Health and Dental Premium Section 125 of the Internal Revenue code allows you to have your dependent coverage premiums deducted before payroll taxes are withheld resulting in tax savings to you. Flexible Spending Accounts Employees mayparticipate in flexible spending accounts for reimbursement of medical and/or dependent care expenses . Direct Deposit Employees may have their bi-weekly paycheck deposited to the financial institution of their choice. Closing Date/Time: 3/31/2023 11:59 PM Eastern
Purpose of Classification The purpose of this classification is to answer multiple telephone lines, to communicate effectively with persons requesting emergency and non-emergency police, fire, or EMS assistance, to clearly relay information for dispatch or transfer calls appropriately, and to maintain logs and records of communications activities. Essential Functions The following duties and functions, as outlined herein, are intended to be representative of the type of tasks performed within this classification. They are not listed in any order of importance. The omission of specific statements of the duties or functions does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Performs multiple tasks simultaneously; takes appropriate action when presented with a routine call or a stressful life/death situation; remains calm under all circumstances. Answers incoming telephone calls; receives and transmits information, complaints, and requests for assistance. Communicates effectively and coherently over law enforcement, fire, rescue, and EMS radio channels; obtains necessary information and dispatches patrol cars, detectives, rescue squads, wreckers, and fire trucks; requests ambulances as needed; conducts investigations on some calls; assigns case numbers to calls. Maintains conversation with caller to obtain/verify pertinent information and to comfort them until assistance arrives; gives emergency medical pre-arrival instructions and CPR assistance over the telephone; interacts with highly emotional people who are experiencing death, illness, domestic abuse, child abuse, mental illness, suicide, natural disasters, etc. Operates teletype NCIC/FCIC and Palms; enters and retrieves information from computer; modifies, locates, maintains, saves, and/or clears files and records within database. Operates radios; monitors radio channels. Provides information and addresses to the public and police as requested; maintains information on pursuits; knows location of units at all times. Updates City and County locations and phone numbers. Maintains logs and records of radio activities, police actions, and calls taken by Fire Department; prepares and files a variety of reports. Notifies appropriate personnel and/or supervisor of critical situations, weather related information, and problems with communications or computer equipment. Attends training courses as offered by the department or as required by law to maintain applicable certifications, remain informed of departmental operations, and to promote improved job performance. Cooperates with federal, state, and local law enforcement agencies and their officers or representatives when activities are related to investigations with City jurisdiction. Additional Functions Takes and relays messages to officers and firefighters, other divisions, or local agencies; disseminates information to various departments and divisions. Maintains cleanliness of work area; restocks supplies. Performs other related duties as required. COMMUNICATION COMPETENCIES Effectively communicates with supervisor, employees, other departments, contractors, companies, vendors, outside agencies, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems. Accurately and expeditiously receives and delivers messages and information to the appropriate individuals. Ability to prepare accurate and thorough written records and reports. Ability to understand and follow oral and written instructions and to complete assigned tasks with minimal supervisory direction. Ability to understand and quickly and accurately follow brief oral and written instructions on moderately complex matters. Ability to effectively communicate with co-workers, management, Police Officers, Firefighters, Paramedics and the general public. Minimum Qualifications High school diploma or equivalent; supplemented by little or no previous experience or training involving dispatching. Must be able to obtain certification as an Emergency Medical Dispatcher (EMD), and become certified by the Florida and National Crime Information Center (FCIC/NCIC) within six months of employment in addition to basic Telecommunicator training. Must possess and maintain a valid Florida driver's license. In accordance with FSS 401.465, effective October 1, 2012, all Communications Dispatchers must possess and maintain State of Florida 911 Public Safety Telecommunicator Certification, except new position incumbents in this classification. New position incumbents work under the direct supervision of a certified 911 Public Safety Telecommunicator until they achieve certification. Certification must be done within one (1) year of employment. All specified requirements under FSS 401.465 must be met to be eligible for certification, and must maintain the certification thereafter. The Boynton Beach public Safety / 911 Training Curriculum has been approved as a 911 Public Safety Telecommunicator Training Program by the Florida Department of Health. All 911 Employees, that provide training, are certified through the Association of Professional Communications (APCO) and the Florida Department of Health. Supplemental Information KNOWLEDGE, SKILLS AND ABILITIES Knowledge of the rules and regulations governing emergency communications. Knowledge of the National and Florida Crime Center's Systems, procedures, and methods of accessing and inputting data. Knowledge of City and Department rules, regulations, policies and procedures. Knowledge of police/fire methodology and terminology. Knowledge of the geographical features of the City. Skilled at paying attention to minute detail in the performance of job duties. Ability to achieve a high level of compliance in the performance of duties. Ability to deal courteously and fairly when engaged in any activity with the public. Demonstrated ability to achieve a high level of compliance in the performance of duties. . Ability to establish and maintain harmonious working relationships with other co-workers, supervisors, other departments, Police Officers, Firefighters, Paramedics, other governmental and regulatory agencies and the general public. Ability to effectively and clearly communicate both orally and in writing. Ability to function and remain calm in a high stress environment. PHYSICAL AND SENSORY REQUIREMENTS / ENVIRONMENTAL FACTORS Physical Ability : Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 10 pounds). Tasks may involve extended periods of time at a keyboard or work station. Sensory Requirements : Some tasks require the ability to perceive and discriminate sounds and visual cues or signals. Some tasks require the ability to communicate orally. Environmental Factors : Essential functions are regularly performed without exposure to adverse environmental conditions. The City of Boynton Beach, Florida, is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act (42 U.S. C. 12101 et. seq.), the City of Boynton Beach will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the abilities and aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat of significant risk to the health or safety of themselves or others. Requirements are representative of the minimum level of knowledge, skills, and ability. VETERANS' PREFERENCE : Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority in the City’s hiring process. Additionally, certain servicemembers may be eligible to receive waivers for postsecondary educational requirements in employment by the City. Full-time employees (those regularly scheduled to work at least 30hours per week) are eligible for the City's benefit package. The City of Boynton Beach's comprehensive benefits packageincludes: • Student Loan Forgiveness • Health Insurance • Dental Insurance • Vision Care Plan • Basic Term Life Insurance • Supplemental Life Insurance • Dependent Life Insurance • Accidental Death and Dismemberment Insurance • CityPension Plan • Short Term Disability and other Supplemental Plans • Long Term Disability Insurance • Employee Assistance Program • 457 Savings Plan (three options) • Paid Annual Leave / Vacation • Bonus Vacation Hours • 12Paid Holidays • Paid Sick Leave / Family Sick Leave • Educational Assistance Program *( Depending on budget funding ) •On-site Training Program • Wellness Program • Pre-Paid Legal and Identity Theft Protection Plans • Credit Union • Tax Deferred 125 Premium Plan • Flexible Spending Account • Direct Deposit • Social Security Student Loan Forgiveness Let your City of Boynton Beach employment work for you! Under the U.S. Department of Education’s Public Service Loan Forgiveness (PSLF) program, your student loan balance may be forgiven after you have made 120 qualifying monthly payments while working full-time with a governmental agency. Visit StudentAid.gov/publicservice for more information or to see if you qualify. Health Insurance The City pays the entire premium for an eligible employee. The employee may elect to cover a spouse and/or dependent children by paying the applicable premium for the dependent(s). Dental Insurance Premiums for eligible employeesare paid by the City. Premiums for any covered dependent are paid by the employee with a contribution by the City. Vision Care Plan Premiums for eligible employees are paid by the City. Premiums for any covered dependent(s) are paid by the employee. Life Insurance / Accidental Death and Dismemberment Insurance The City provides each eligible employee with term lifeandaccidental death insurance. Supplemental Life Insurance / Supplemental AD&D Insurance Employees may purchase supplemental term life insurance on an individual-choice basis with premiums based on age. A matching amount of Accidental Death insurance may also be purchased. Dependent Life Insurance Employees who select supplemental coverage for themselves may also purchase coverage for their spouse and dependent children. City Retirement / Pension Plans The City has pension plans for general employees, police, and firefighters. Each plan is contributory with both the employee and the City contributing to the program. Supplemental Plans Supplemental plans provide direct cash payments regardless of any other coverage you may have, and are designed to help fill in any gaps in a medical plan. The employee pays the premiums for these supplemental plans. Short and Long Term Disability The City provides Short and Long Term Disability insurance to eligible employees. The plan is designed to cover a disability sustained on or off the job. Employee Assistance Program (EAP) The City contracts with an employee assistance program (EAP) toprovide employees and their dependentswith free, confidential and professional counseling to help resolve personal or family problems. Deferred Compensation Plans (457 Plans) The City makes available three deferred compensation plans that the employee may voluntarily contribute to on a tax-deferred basis. Vacation All full-time employees accrue time toward paid vacation leave. Accrual begins immediately and vacation may be taken after six months of employment. Holidays The City observes 12 paid holidays throughout the year. Sick Leave / Family Sick Leave Full-time employees accrue one day ofsick leaveper month. An employee may elect to use up to 5 days per year of accrued sick time for illness in his/her immediate family. Tuition Assistance *( Depending on availablebudget funding ) The Tuition Assistance Program reimburses eligible employees for successful completion of approved courses leading to Associate, Bachelor and Master degrees. Wellness Program The City offers many wellness activities and programs throughout the year. Prepaid Legal Services and Identity Theft Protection Plan Employees may chooseto enroll ina prepaid legal service plan and an identity theft protection plan. The employee pays the premiums for these plans. Credit Union All City employees mayjoin the Credit Union of Palm Beach County. In addition to savings and checking accounts, the Credit Union offers different types of loans, investment choices and recreational opportunities. Section 125 Plan for Health and Dental Premium Section 125 of the Internal Revenue code allows you to have your dependent coverage premiums deducted before payroll taxes are withheld resulting in tax savings to you. Flexible Spending Accounts Employees mayparticipate in flexible spending accounts for reimbursement of medical and/or dependent care expenses . Direct Deposit Employees may have their bi-weekly paycheck deposited to the financial institution of their choice. Closing Date/Time: 3/31/2023 11:59 PM Eastern
CITY OF MENLO PARK, CA
Menlo Park, CA, USA
The City of Menlo Park currently has an excellent opportunity for experienced Communications Dispatchers. Shift work including weekends and holidays is required. Communications Dispatchers are responsible for receiving and dispatching emergency and non-emergency calls for the Police Department and City. Responsibilities are centered on extensive contact with the public over the telephone, in both emergency and non-emergency situations to receive, transmit, and provide factual information and assistance. All activities are performed within specified legal guidelines. Incumbents are expected to work independently and exercise judgment and initiative. A job description, including examples of typical job functions and qualifying knowledge, skills, and abilities, is available by clicking on the Job Description link. Job Description URL: https://menlopark.org/DocumentCenter/View/14777/Communications-Dispatcher Ideal Candidate Examples of essential Job duties include, but are not limited to: Operate a state of the art computer-aided dispatch system while monitoring, phones and neighboring agencies activities. Receive emergency and non-emergency calls including wireless E911, TDD and VOIP calls and determine appropriate priorities for action. Dispatch calls and directs officers in the field; monitoring officer’s status, location and needs during emergency and routine activities.• Listen actively using effective questioning techniques with the ability to quickly articulate the details of a call in a clear concise understandable manner when speaking. Operate a wide variety of communications equipment and enter data into computers/databases Communications Dispatchers may also assist walk-in citizens with reports and other requests; testify in court; maintain various logs; process warrants and court dispositions; and participate in community outreach and education programs MINIMUM QUALIFICATIONS Education and Experience Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Equivalent to the completion of the twelfth (12th) grade. One (1) year of general clerical involving frequent public contact, preferably in a law enforcement setting. Licenses and Certifications Possession of a valid Public Safety Dispatcher Basic Certificate issued by the California State Commission on Peace Officer Standards and Training (P.O.S.T.). Benefits These are non-benefited temporary positions. A temporary employee may not work more than 1000 hours per year and will receive sick leave in accordance with State Law. Special Instructions You must attach your P.O.S.T. Certificate to your application. If you wish to attach other documents, you must upload them all as one attachment no more than 2MB in size. Only qualified lateral dispatcher applicants will be considered. Applications will be periodically reviewed. Those applicants best matching the City's current needs, will be invited for an interview with department representatives. The City of Menlo Park is an Equal Opportunity Employer. It is the policy of the City of Menlo Park not to discriminate against all qualified applicants or employees. We will make reasonable efforts in the selection process to accommodate persons with disabilities. Please contact Veronica Wortham at (650) 330-6673 or vwortham@menlopark.org prior to the closing date for accommodation requests. Before receiving a conditional offer of employment, the candidate will be required to successfully complete a reference check, criminal conviction history questionnaire and fingerprinting. Upon receiving a conditional offer of employment, the applicant will be required to submit to a psychological evaluation and pre-employment medical examination which will include a drug screening. Applicants must be successful in all phases of the selection process to be considered for this position. In accordance with the Immigration Reform and Control Act, all potential employees are required to provide proof of U.S. Citizenship or authorization to work in the United States. Closing Date/Time: Continuous
The City of Menlo Park currently has an excellent opportunity for experienced Communications Dispatchers. Shift work including weekends and holidays is required. Communications Dispatchers are responsible for receiving and dispatching emergency and non-emergency calls for the Police Department and City. Responsibilities are centered on extensive contact with the public over the telephone, in both emergency and non-emergency situations to receive, transmit, and provide factual information and assistance. All activities are performed within specified legal guidelines. Incumbents are expected to work independently and exercise judgment and initiative. A job description, including examples of typical job functions and qualifying knowledge, skills, and abilities, is available by clicking on the Job Description link. Job Description URL: https://menlopark.org/DocumentCenter/View/14777/Communications-Dispatcher Ideal Candidate Examples of essential Job duties include, but are not limited to: Operate a state of the art computer-aided dispatch system while monitoring, phones and neighboring agencies activities. Receive emergency and non-emergency calls including wireless E911, TDD and VOIP calls and determine appropriate priorities for action. Dispatch calls and directs officers in the field; monitoring officer’s status, location and needs during emergency and routine activities.• Listen actively using effective questioning techniques with the ability to quickly articulate the details of a call in a clear concise understandable manner when speaking. Operate a wide variety of communications equipment and enter data into computers/databases Communications Dispatchers may also assist walk-in citizens with reports and other requests; testify in court; maintain various logs; process warrants and court dispositions; and participate in community outreach and education programs MINIMUM QUALIFICATIONS Education and Experience Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Equivalent to the completion of the twelfth (12th) grade. One (1) year of general clerical involving frequent public contact, preferably in a law enforcement setting. Licenses and Certifications Possession of a valid Public Safety Dispatcher Basic Certificate issued by the California State Commission on Peace Officer Standards and Training (P.O.S.T.). Benefits These are non-benefited temporary positions. A temporary employee may not work more than 1000 hours per year and will receive sick leave in accordance with State Law. Special Instructions You must attach your P.O.S.T. Certificate to your application. If you wish to attach other documents, you must upload them all as one attachment no more than 2MB in size. Only qualified lateral dispatcher applicants will be considered. Applications will be periodically reviewed. Those applicants best matching the City's current needs, will be invited for an interview with department representatives. The City of Menlo Park is an Equal Opportunity Employer. It is the policy of the City of Menlo Park not to discriminate against all qualified applicants or employees. We will make reasonable efforts in the selection process to accommodate persons with disabilities. Please contact Veronica Wortham at (650) 330-6673 or vwortham@menlopark.org prior to the closing date for accommodation requests. Before receiving a conditional offer of employment, the candidate will be required to successfully complete a reference check, criminal conviction history questionnaire and fingerprinting. Upon receiving a conditional offer of employment, the applicant will be required to submit to a psychological evaluation and pre-employment medical examination which will include a drug screening. Applicants must be successful in all phases of the selection process to be considered for this position. In accordance with the Immigration Reform and Control Act, all potential employees are required to provide proof of U.S. Citizenship or authorization to work in the United States. Closing Date/Time: Continuous
Sonoma County, CA
Santa Rosa, CA, United States
Position Information The Sonoma County Sheriff's Office seeks a highly-skilled and experienced law enforcement Dispatch Manager! If you are looking to be a proactive member and support a high-stress, 24-hour emergency operations communications center apply today! Starting salary up to $64.29/hour ($134,180/year) and a competitive total compensation package!* Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including: Eligibility for a salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year County paid 100% premium contribution for the majority of employee-only and employee + family health plan options An annual Staff Development/Wellness Benefit allowance of up to $1,170 and ongoing education/training opportunities Additional premiums for POST intermediate and Advanced Certificates, up to 6.75% of base salary County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits Retirement fully integrated with Social Security May be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment The Sonoma County Sheriff's Office The Sonoma County Sheriff's Office has been serving the community since 1850. We employ over 650 employees, in more than 30 different highly-trained and specialized units, our job is to protect the half-million residents within the 1,768 square miles of Sonoma County. This management level position reports to the Patrol Captain and is responsible for planning , managing, and reviewing the work of assigned staff through subordinate supervision. Currently, the Communications Dispatch team includes 1 7 full-time Communication Dispatchers, four Senior Communication Dispatchers, and four Supervising Communication Dispatchers. Additionally, this position: Provides the training of staff in work procedures Evaluates performance and directs performance management processes Develops and implements goals, objectives, policies, procedures, and work standards for the division Prepares and administers the division's budget Interprets policies and procedures of the Office and the County to staff Oversees the installation, upgrading, maintenance, operation, and staff training for all computer-aided dispatch hardware and software Coordinates dispatch services of the division with the requirements of the Sheriff's Office, other County departments and districts Acts as the departmental coordinator with the State and other law enforcement agencies for the CLETS communications system Directs the maintenance of records for the Sheriff's Office communications functions Maintains master County street and telephone number index Prepares a variety of periodic and special reports as required Personally responds to and coordinates the division's response to emergency situations Oversees the operation of or personally operates mobile equipment in emergency situations The ideal candidate will be a pro-active leader who brings the ability to be a supportive and empathetic manager who can motivate and support a diverse work group. Additionally, the ideal candidate will possess: Two-plus years of experience in a position comparable to Supervising Communications Dispatcher Lead-role experience on major communications dispatch projects Experience addressing the challenging needs of an understaffed, high stress, 24-hour fixed post operation in today's society Excellent problem-solving and public speaking and presenting skills An Emergency Number Professional certification *The annual base salary range for the position is $ 104,460 - $126,980 . In addition to the base salary, the position receives a cash allowance of approximately $600 per month. Combined, the annual salary is $111,660-$134,180. Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Sonoma County Law Enforcement Managers Association (SCLEMA) and our Employee Benefits Directory . Qualified County employees who wish to be considered for future positions should consider applying to this recruitment . The Civil Service title for this position is Communications Dispatch Manager. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education: Any combination of educational course work and training which would provide the opportunity to acquire the knowledge and abilities listed. Experience: Any combination of paid work experience which demonstrates possession of the knowledge and abilities listed. Normally, five years of emergency dispatch experience in a public agency dispatching the full range of public safety personnel would provide this opportunity. Two years of this experience should be in a position comparable to Supervising Communications Dispatcher. Knowledge, Skills, and Abilities Thorough knowledge of: the operations of the varied and complex public safety radio systems, 911 systems, telecommunications and telephone equipment in use by the Sheriff's Dispatch Bureau; the functions of the Sheriff's Department and other public safety agencies; applicable rules, regulations and procedures including those of the Federal Communications Commission and their application; the principles and practices of effective supervision. Knowledge of: streets, roads, major buildings and geography of Sonoma County. Working knowledge of: principles and practices relating to modern budget, programs and systems management; the operations and functions of county government; research methodology, report writing and basic statistics, and their application; modern office methods and procedures. Ability to: plan and organize research and statistical work relating to the various aspects of administration, budget and general management matters; understand, interpret, explain, and apply rules, regulations and ordinances, and federal, state and local legislation; effectively communicate orally and in writing, and present conclusions before advisory and policy bodies; establish and maintain effective working relationships with Sheriff's Department personnel, other public safety agencies, community organizations and the public; accurately dispatch public safety equipment and personnel in a coordinated manner; speak clearly and concisely in English; react quickly, effectively and calmly in an emergency situation, and to adopt an effective course of action; perform data collection, interpretation and evaluation pertaining to administrative, fiscal and management matters; analyze administrative problems, budgets, and a variety of programs, systems and procedures. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be used in assessing minimum qualifications. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state "See Resume" or "See Application" may be considered insufficient. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%). Each application and supplemental questionnaire will be thoroughly evaluated for satisfaction of minimum qualifications and relevance of educational coursework, training, experience, knowledge, and abilities that relate to this position. Candidates possessing the most appropriate job-related qualifications will be placed on an employment list and referred to the department for selection interviews. BACKGROUND PROCESS Being part of the Sheriff's Office and being expected to keep the public safe requires a thorough background investigation process. This process includes an assessment of prior work history, verifying educational experiences, court reports, public records searches, understanding past patterns relating to drug usage, financial patterns, etc. This entails gathering a significant amount of information from job candidates and speaking to former employers, friends, family members, etc. Polygraphs, drug tests, and medical and physical examinations are also part of this process. Candidates must be honest and forthcoming about information that may arise during the background process. Deception during any portion of this process is grounds for disqualification, even after employment. This process can take anywhere from 3-5 months. Many factors are taken into consideration and one should not assume a credit issue or prior drug use is automatically disqualifying. Candidates will be given the opportunity to present mitigating information they feel should be considered. You are encouraged to be as responsive as possible while this process is taking place to help expedite the timeline, and we encourage you to stay patient and interested in this great career opportunity while this process is taking place. You may also review the Job Classification Screening Schedule to determine the requirements for this position. Please read the Sheriff's Office Pre-Employment Drug Use Guidelines for further information. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org. Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: AK HR Technician: KK Closing Date: Continuous
Position Information The Sonoma County Sheriff's Office seeks a highly-skilled and experienced law enforcement Dispatch Manager! If you are looking to be a proactive member and support a high-stress, 24-hour emergency operations communications center apply today! Starting salary up to $64.29/hour ($134,180/year) and a competitive total compensation package!* Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including: Eligibility for a salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year County paid 100% premium contribution for the majority of employee-only and employee + family health plan options An annual Staff Development/Wellness Benefit allowance of up to $1,170 and ongoing education/training opportunities Additional premiums for POST intermediate and Advanced Certificates, up to 6.75% of base salary County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits Retirement fully integrated with Social Security May be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment The Sonoma County Sheriff's Office The Sonoma County Sheriff's Office has been serving the community since 1850. We employ over 650 employees, in more than 30 different highly-trained and specialized units, our job is to protect the half-million residents within the 1,768 square miles of Sonoma County. This management level position reports to the Patrol Captain and is responsible for planning , managing, and reviewing the work of assigned staff through subordinate supervision. Currently, the Communications Dispatch team includes 1 7 full-time Communication Dispatchers, four Senior Communication Dispatchers, and four Supervising Communication Dispatchers. Additionally, this position: Provides the training of staff in work procedures Evaluates performance and directs performance management processes Develops and implements goals, objectives, policies, procedures, and work standards for the division Prepares and administers the division's budget Interprets policies and procedures of the Office and the County to staff Oversees the installation, upgrading, maintenance, operation, and staff training for all computer-aided dispatch hardware and software Coordinates dispatch services of the division with the requirements of the Sheriff's Office, other County departments and districts Acts as the departmental coordinator with the State and other law enforcement agencies for the CLETS communications system Directs the maintenance of records for the Sheriff's Office communications functions Maintains master County street and telephone number index Prepares a variety of periodic and special reports as required Personally responds to and coordinates the division's response to emergency situations Oversees the operation of or personally operates mobile equipment in emergency situations The ideal candidate will be a pro-active leader who brings the ability to be a supportive and empathetic manager who can motivate and support a diverse work group. Additionally, the ideal candidate will possess: Two-plus years of experience in a position comparable to Supervising Communications Dispatcher Lead-role experience on major communications dispatch projects Experience addressing the challenging needs of an understaffed, high stress, 24-hour fixed post operation in today's society Excellent problem-solving and public speaking and presenting skills An Emergency Number Professional certification *The annual base salary range for the position is $ 104,460 - $126,980 . In addition to the base salary, the position receives a cash allowance of approximately $600 per month. Combined, the annual salary is $111,660-$134,180. Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Sonoma County Law Enforcement Managers Association (SCLEMA) and our Employee Benefits Directory . Qualified County employees who wish to be considered for future positions should consider applying to this recruitment . The Civil Service title for this position is Communications Dispatch Manager. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education: Any combination of educational course work and training which would provide the opportunity to acquire the knowledge and abilities listed. Experience: Any combination of paid work experience which demonstrates possession of the knowledge and abilities listed. Normally, five years of emergency dispatch experience in a public agency dispatching the full range of public safety personnel would provide this opportunity. Two years of this experience should be in a position comparable to Supervising Communications Dispatcher. Knowledge, Skills, and Abilities Thorough knowledge of: the operations of the varied and complex public safety radio systems, 911 systems, telecommunications and telephone equipment in use by the Sheriff's Dispatch Bureau; the functions of the Sheriff's Department and other public safety agencies; applicable rules, regulations and procedures including those of the Federal Communications Commission and their application; the principles and practices of effective supervision. Knowledge of: streets, roads, major buildings and geography of Sonoma County. Working knowledge of: principles and practices relating to modern budget, programs and systems management; the operations and functions of county government; research methodology, report writing and basic statistics, and their application; modern office methods and procedures. Ability to: plan and organize research and statistical work relating to the various aspects of administration, budget and general management matters; understand, interpret, explain, and apply rules, regulations and ordinances, and federal, state and local legislation; effectively communicate orally and in writing, and present conclusions before advisory and policy bodies; establish and maintain effective working relationships with Sheriff's Department personnel, other public safety agencies, community organizations and the public; accurately dispatch public safety equipment and personnel in a coordinated manner; speak clearly and concisely in English; react quickly, effectively and calmly in an emergency situation, and to adopt an effective course of action; perform data collection, interpretation and evaluation pertaining to administrative, fiscal and management matters; analyze administrative problems, budgets, and a variety of programs, systems and procedures. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be used in assessing minimum qualifications. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state "See Resume" or "See Application" may be considered insufficient. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%). Each application and supplemental questionnaire will be thoroughly evaluated for satisfaction of minimum qualifications and relevance of educational coursework, training, experience, knowledge, and abilities that relate to this position. Candidates possessing the most appropriate job-related qualifications will be placed on an employment list and referred to the department for selection interviews. BACKGROUND PROCESS Being part of the Sheriff's Office and being expected to keep the public safe requires a thorough background investigation process. This process includes an assessment of prior work history, verifying educational experiences, court reports, public records searches, understanding past patterns relating to drug usage, financial patterns, etc. This entails gathering a significant amount of information from job candidates and speaking to former employers, friends, family members, etc. Polygraphs, drug tests, and medical and physical examinations are also part of this process. Candidates must be honest and forthcoming about information that may arise during the background process. Deception during any portion of this process is grounds for disqualification, even after employment. This process can take anywhere from 3-5 months. Many factors are taken into consideration and one should not assume a credit issue or prior drug use is automatically disqualifying. Candidates will be given the opportunity to present mitigating information they feel should be considered. You are encouraged to be as responsive as possible while this process is taking place to help expedite the timeline, and we encourage you to stay patient and interested in this great career opportunity while this process is taking place. You may also review the Job Classification Screening Schedule to determine the requirements for this position. Please read the Sheriff's Office Pre-Employment Drug Use Guidelines for further information. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org. Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: AK HR Technician: KK Closing Date: Continuous
Nevada County, CA
Nevada City, California, United States
Definition and Class Characteristics **UP TO $5,000.00 HIRNG BONUS** Interview details for the current recruitment period: INTERVIEW DATE: WEDNESDAY, JUNE 7, 2023 ADVANCED NOTICE OF TESTING AND INTERVIEW DATES ALLOW OUR CANDIDATES THE OPPORTUNITY TO ADJUST SCHEDULES FOR PARTICIPATION IN OUR EXAMINATION PROCESS. IF YOU APPLY IN DURING THIS OPENING PERIOD, PLEASE PLAN TO BE AVAILABLE ON THE INTERVIEW DATES. IF YOU ARE NOT AVAILABLE PLEASE PLAN TO APPLY IN A FUTURE RECRUITMENT PERIOD. Do you have a passion and desire for helping people? Do you enjoy working in a fast paced environment? Have you ever considered working as a Sheriff's Dispatcher? This highly sought after career allows you to be the first, first responder assisting the community in their time of need. If you are someone who is able to handle multiple tasks at once and doesn't mind shift work including nights and holidays, this is the perfect opportunity for you! Our 9-1-1 dispatch center is staffed with highly dedicated professionals that answer over 50,000 calls a year. Being a dispatcher is one of the toughest jobs that you'll ever love. Apply now to become a part of this rewarding team. To learn more about what it's like to work for the Nevada County Sheriff's Office pleas take a moment to watch this video . R ecruitment incentives-between $1,000.00 and $5,000.00 paid over a 1-year period (either new or lateral hires). The recruitment incentive is paid in two parts, half upon hire and the remainder paid upon completion of a 12-month probation period. Relocation Incentives, Referral Bonuses, Tuition Reimbursement and Student Loan Repayments are also available to qualified candidates! This is a full-time position and the County of Nevada offers an extensive benefit package including, but not limited to, CalPERS retirement, medical, dental and vision insurance, life insurance, and flexible spending accounts (FSA). Under general supervision, receives and assesses 911 system emergency and non-emergency calls and dispatches fire, medical and law enforcement personnel; maintains radio and telephone communication between the Nevada County Sheriff's Department and law enforcement, fire protection, and emergency service personnel within the County; and performs related work as required. Sheriff's Dispatcher II : This is the journey-level classification in the series. Incumbents are expected to possess a complete understanding of the functions, responsibilities and procedures of the dispatch division and perform the full range of duties with a minimum of supervision. Incumbents may assist in training less experienced dispatchers. Education and Experience Required Level I: Completion of 12th grade and one year of experience in a setting which involves public contact, heavy phone usage, or customer service. Level II (in addition to the above): One year of experience performing public safety dispatch work at a level equivalent to the Sheriff's Dispatcher I classification in Nevada County. Licenses and Certificates: Possession of a valid California or Nevada driver's license within 30 days of hire. Completion of POST (Peace Officer Standards Training) Dispatch Academy training and completion of CLETS/NCIC certification. You must attach proof of both to your application. Proof of typing at a net rate of 35 wpm. MUST ATTACH PROOF TO APPLICATION. VISIT www.freetypinggame.net. Click on the Tests tab at the top and then select Free Certificate Tests and follow the steps. Once you have your certificate, save it and attach it in the attachment section of your application prior to submitting. Physical Demands and Working Conditions: Sustained posture and attentiveness for console operation with limited breaks; vision sufficient to read video monitors, annunciator lights, computer screens, and printed materials; manual dexterity to operate control console, computer keyboards, telephone, radio and standard office equipment; speech and hearing to communicate clearly by radio, telephone and in person. Must work rotating shifts, holidays, weekends, and overtime. Some accommodations may be made for some physical demands for otherwise qualified individuals who require and request such accommodations. Other Requirements: Must submit to and pass a psychological evaluation, medical examination and a background investigation. This class description lists the major duties and requirements of the job and is not all-inclusive. Not all duties are necessarily performed by each incumbent. Incumbents may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills. NOTE: This summary of benefits is not a binding document and is provided as a courtesy. Refer to specific summaries and agreements (MOUs) for specific benefit information. Holidays: 11 paid holidays per year. Sick Leave: 8 hours per month. Vacation Accrual: 1-4 years:80 hrs./year;5-12 years:120 hrs./yr.;13+ years:160 hrs./yr. Maximum accrual is 284 hours. Floating Holiday: 16 hours max;24 hours max after 14 years of service Medical, Dental and Vision Plans: County of Nevada offers CalPERS ' suite of medical plan offerings. We offer Delta Dental Coverage and Vision Service Plan (VSP) vision coverage. You may elect medical insurance for yourself only or you and your eligible dependents. You may elect dental and vision insurance for yourself only or for you and your eligible dependents. Your choice regarding medical insurance enrollment is separate from your election for dental and vision insurance. Dental and vision insurance are bundled, however (this means if you elect dental insurance, you must also elect vision insurance.) Depending upon the plan selected by the employee, the County contributes a substantial amount of the total cost of the complete health package (including medical, dental and vision coverage). In 2020, the amount the County contributes for employee only coverage is $568 per month;for employee + one coverage, $1,113 per month;and for family coverage, $1,484 per month. For those employees who have health coverage from other sources, and who elect to not participate in Nevada County's plans, the County offers a $300 monthly taxable Cash-Back allowance. For part-time employees working 50% or more, the County contribution will be pro-rated. As an example, a 50% employee will only receive the benefit of 50% of the county contribution rates listed above, increase out-of-pocket costs significantly. Life Insurance: The County pays the premium for employee life insurance coverage in the amount of $20,000, and $1,000 coverage for each eligible dependent. Optional life insurance is also available for purchase by the employee. Employee Assistance Program The County-sponsored Employee Assistance provides confidential counseling, coaching, and wellness services to employees and their eligible dependents. Deferred Compensation The County offers a 457 Deferred Compensation program and FSA (Flexible Spending Arrangement). Deposits into these plans are strictly voluntary and are made through a payroll deduction on a tax-deferred basis. The County does not make contributions to the employees' Deferred Compensation account. Other Jail Training Officer pay differential of 5% is payable to Correctional Officers II assigned to work as a Jail Training Officer. Freon and Pesticide pay differential of 2.5% is payable to employees certified in its administration who regularly use it in the course of their duties. Wastewater Certificate pay differential of 2.5% is available to employees in specific wastewater classifications who meet various criteria. Group Supervisors I/II are eligible to receive a 5% pay differential when assigned in writing to perform lead worker duties. Correctional Emergency Response Team (CERT) pay of $75 per month is available to Correctional Officers I/II and Correctional Sergeants who are assigned in writing to participate on the CERT team. Retirement: The County is in the Public Employees' Retirement System ( CalPERS ) coordinated with Social Security. The various Retirement Plans are listed below: "Legacy Members"- 2.7% @ 55 Final Retirement Compensation based on Single Highest Year. Effective July 5, 2015, employees contribute a total of 10.585% towards the employer share of the PERS contribution which includes the employee's normal employee contribution of 8%. "Classic Members" to PERS- 2% @ 60 Final Retirement Compensation based on Highest Three-Year Average. Employee contributes the normal 7% employee contribution. "New Members" to PERS- 2.0% @ 62 Final Retirement Compensation based on Highest Three-Year Average. Employee contributes 7.75%. CalPERS defines "new members" as: (1) A new hire who is brought into CalPERS membership for the first time on or after January 1, 2013, and who has no prior membership in any other California public retirement system. (2) A new hire who is brought into CalPERS membership for the first time on or after January 1, 2013, and who is not eligible for reciprocity with another California public retirement system. (3) A member who established CalPERS membership prior to January 1, 2013, and who is hired by a different CalPERS employer after January 1, 2013, after a break in service of greater than six months. NEVADA COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER Any information on this page or links is subject to change without notice. Nevada County Human Resources Department 950 Maidu Avenue, Nevada City, CA 95959 (530) 265-7010 Comments, please email: human.resources@co.nevada.ca.us Closing Date/Time: 4/23/2023 5:00 PM Pacific
Definition and Class Characteristics **UP TO $5,000.00 HIRNG BONUS** Interview details for the current recruitment period: INTERVIEW DATE: WEDNESDAY, JUNE 7, 2023 ADVANCED NOTICE OF TESTING AND INTERVIEW DATES ALLOW OUR CANDIDATES THE OPPORTUNITY TO ADJUST SCHEDULES FOR PARTICIPATION IN OUR EXAMINATION PROCESS. IF YOU APPLY IN DURING THIS OPENING PERIOD, PLEASE PLAN TO BE AVAILABLE ON THE INTERVIEW DATES. IF YOU ARE NOT AVAILABLE PLEASE PLAN TO APPLY IN A FUTURE RECRUITMENT PERIOD. Do you have a passion and desire for helping people? Do you enjoy working in a fast paced environment? Have you ever considered working as a Sheriff's Dispatcher? This highly sought after career allows you to be the first, first responder assisting the community in their time of need. If you are someone who is able to handle multiple tasks at once and doesn't mind shift work including nights and holidays, this is the perfect opportunity for you! Our 9-1-1 dispatch center is staffed with highly dedicated professionals that answer over 50,000 calls a year. Being a dispatcher is one of the toughest jobs that you'll ever love. Apply now to become a part of this rewarding team. To learn more about what it's like to work for the Nevada County Sheriff's Office pleas take a moment to watch this video . R ecruitment incentives-between $1,000.00 and $5,000.00 paid over a 1-year period (either new or lateral hires). The recruitment incentive is paid in two parts, half upon hire and the remainder paid upon completion of a 12-month probation period. Relocation Incentives, Referral Bonuses, Tuition Reimbursement and Student Loan Repayments are also available to qualified candidates! This is a full-time position and the County of Nevada offers an extensive benefit package including, but not limited to, CalPERS retirement, medical, dental and vision insurance, life insurance, and flexible spending accounts (FSA). Under general supervision, receives and assesses 911 system emergency and non-emergency calls and dispatches fire, medical and law enforcement personnel; maintains radio and telephone communication between the Nevada County Sheriff's Department and law enforcement, fire protection, and emergency service personnel within the County; and performs related work as required. Sheriff's Dispatcher II : This is the journey-level classification in the series. Incumbents are expected to possess a complete understanding of the functions, responsibilities and procedures of the dispatch division and perform the full range of duties with a minimum of supervision. Incumbents may assist in training less experienced dispatchers. Education and Experience Required Level I: Completion of 12th grade and one year of experience in a setting which involves public contact, heavy phone usage, or customer service. Level II (in addition to the above): One year of experience performing public safety dispatch work at a level equivalent to the Sheriff's Dispatcher I classification in Nevada County. Licenses and Certificates: Possession of a valid California or Nevada driver's license within 30 days of hire. Completion of POST (Peace Officer Standards Training) Dispatch Academy training and completion of CLETS/NCIC certification. You must attach proof of both to your application. Proof of typing at a net rate of 35 wpm. MUST ATTACH PROOF TO APPLICATION. VISIT www.freetypinggame.net. Click on the Tests tab at the top and then select Free Certificate Tests and follow the steps. Once you have your certificate, save it and attach it in the attachment section of your application prior to submitting. Physical Demands and Working Conditions: Sustained posture and attentiveness for console operation with limited breaks; vision sufficient to read video monitors, annunciator lights, computer screens, and printed materials; manual dexterity to operate control console, computer keyboards, telephone, radio and standard office equipment; speech and hearing to communicate clearly by radio, telephone and in person. Must work rotating shifts, holidays, weekends, and overtime. Some accommodations may be made for some physical demands for otherwise qualified individuals who require and request such accommodations. Other Requirements: Must submit to and pass a psychological evaluation, medical examination and a background investigation. This class description lists the major duties and requirements of the job and is not all-inclusive. Not all duties are necessarily performed by each incumbent. Incumbents may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills. NOTE: This summary of benefits is not a binding document and is provided as a courtesy. Refer to specific summaries and agreements (MOUs) for specific benefit information. Holidays: 11 paid holidays per year. Sick Leave: 8 hours per month. Vacation Accrual: 1-4 years:80 hrs./year;5-12 years:120 hrs./yr.;13+ years:160 hrs./yr. Maximum accrual is 284 hours. Floating Holiday: 16 hours max;24 hours max after 14 years of service Medical, Dental and Vision Plans: County of Nevada offers CalPERS ' suite of medical plan offerings. We offer Delta Dental Coverage and Vision Service Plan (VSP) vision coverage. You may elect medical insurance for yourself only or you and your eligible dependents. You may elect dental and vision insurance for yourself only or for you and your eligible dependents. Your choice regarding medical insurance enrollment is separate from your election for dental and vision insurance. Dental and vision insurance are bundled, however (this means if you elect dental insurance, you must also elect vision insurance.) Depending upon the plan selected by the employee, the County contributes a substantial amount of the total cost of the complete health package (including medical, dental and vision coverage). In 2020, the amount the County contributes for employee only coverage is $568 per month;for employee + one coverage, $1,113 per month;and for family coverage, $1,484 per month. For those employees who have health coverage from other sources, and who elect to not participate in Nevada County's plans, the County offers a $300 monthly taxable Cash-Back allowance. For part-time employees working 50% or more, the County contribution will be pro-rated. As an example, a 50% employee will only receive the benefit of 50% of the county contribution rates listed above, increase out-of-pocket costs significantly. Life Insurance: The County pays the premium for employee life insurance coverage in the amount of $20,000, and $1,000 coverage for each eligible dependent. Optional life insurance is also available for purchase by the employee. Employee Assistance Program The County-sponsored Employee Assistance provides confidential counseling, coaching, and wellness services to employees and their eligible dependents. Deferred Compensation The County offers a 457 Deferred Compensation program and FSA (Flexible Spending Arrangement). Deposits into these plans are strictly voluntary and are made through a payroll deduction on a tax-deferred basis. The County does not make contributions to the employees' Deferred Compensation account. Other Jail Training Officer pay differential of 5% is payable to Correctional Officers II assigned to work as a Jail Training Officer. Freon and Pesticide pay differential of 2.5% is payable to employees certified in its administration who regularly use it in the course of their duties. Wastewater Certificate pay differential of 2.5% is available to employees in specific wastewater classifications who meet various criteria. Group Supervisors I/II are eligible to receive a 5% pay differential when assigned in writing to perform lead worker duties. Correctional Emergency Response Team (CERT) pay of $75 per month is available to Correctional Officers I/II and Correctional Sergeants who are assigned in writing to participate on the CERT team. Retirement: The County is in the Public Employees' Retirement System ( CalPERS ) coordinated with Social Security. The various Retirement Plans are listed below: "Legacy Members"- 2.7% @ 55 Final Retirement Compensation based on Single Highest Year. Effective July 5, 2015, employees contribute a total of 10.585% towards the employer share of the PERS contribution which includes the employee's normal employee contribution of 8%. "Classic Members" to PERS- 2% @ 60 Final Retirement Compensation based on Highest Three-Year Average. Employee contributes the normal 7% employee contribution. "New Members" to PERS- 2.0% @ 62 Final Retirement Compensation based on Highest Three-Year Average. Employee contributes 7.75%. CalPERS defines "new members" as: (1) A new hire who is brought into CalPERS membership for the first time on or after January 1, 2013, and who has no prior membership in any other California public retirement system. (2) A new hire who is brought into CalPERS membership for the first time on or after January 1, 2013, and who is not eligible for reciprocity with another California public retirement system. (3) A member who established CalPERS membership prior to January 1, 2013, and who is hired by a different CalPERS employer after January 1, 2013, after a break in service of greater than six months. NEVADA COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER Any information on this page or links is subject to change without notice. Nevada County Human Resources Department 950 Maidu Avenue, Nevada City, CA 95959 (530) 265-7010 Comments, please email: human.resources@co.nevada.ca.us Closing Date/Time: 4/23/2023 5:00 PM Pacific
Nevada County, CA
Nevada City, California, United States
Definition and Class Characteristics **Up to $5,000.00 Hiring Bonus** Testing and Interview details for the current recruitment period: WRITTEN EXAM: THURSDAY, MAY 11, 2023 INTERVIEWS FOR PASSING CANDIDATES: WEDNESDAY, JUNE 7, 2023 ADVANCED NOTICE OF TESTING AND INTERVIEW DATES ALLOW OUR CANDIDATES THE OPPORTUNITY TO ADJUST SCHEDULES FOR PARTICIPATION IN OUR EXAMINATION PROCESS. IF YOU APPLY DURING THIS RECRUITMENT PERIOD, PLEASE PLAN TO BE AVAILABLE ON THE TESTING AND INTERVIEW DATES ABOVE. IF YOU ARE NOT AVAILABLE PLEASE PLAN TO APPLY IN A FUTURE RECRUITMENT PERIOD. WRITTEN EXAM IS SCHEDULED IN NEVADA COUNTY-NO REMOTE TESTING OPTIONS The law enforcement field is exciting, and provides opportunities for growth with the potential of promotion. For more information on what it is like to work for the Nevada County Sheriff's Office please watch this short video ! Do you have a passion and desire for helping people? Do you enjoy working in a fast paced environment? Have you ever considered working as a Sheriff's Dispatcher? This highly sought after career allows you to be the first, first responder assisting the community in their time of need. If you are someone who is able to handle multiple tasks at once and doesn't mind shift work including nights and holidays, this is the perfect opportunity for you! Our 9-1-1 dispatch center is staffed with highly dedicated professionals that answer over 50,000 calls a year. Being a dispatcher is one of the toughest jobs that you'll ever love. Apply now to become a part of this rewarding team. R ecruitment incentives-between $1,000.00 and $5,000.00 paid over a 1-year period (either new or lateral hires). The recruitment incentive is paid in two parts, half upon hire and the remainder paid upon completion of a 12-month probation period. Relocation Incentives, Referral Bonuses, Tuition Reimbursement and Student Loan Repayments are also available to qualified candidates! This is a full-time position and the County of Nevada offers an extensive benefit package including, but not limited to, CalPERS retirement, medical, dental and vision insurance, life insurance, and flexible spending accounts (FSA). ---------------------------------------- Under general supervision, receives and assesses 911 system emergency and non-emergency calls and dispatches fire, medical and law enforcement personnel; maintains radio and telephone communication between the Nevada County Sheriff's Department and law enforcement, fire protection, and emergency service personnel within the County; and performs related work as required. Sheriff's Dispatcher I: This is the entry-level classification in the series. Initially under close supervision, incumbents learn and perform duties of increasing complexity. This class is flexibly staffed with Sheriff's Dispatcher II and incumbents normally advance to the higher level after gaining sufficient experience and demonstrating proficiency to meet the requirements of the Sheriff's Dispatcher II. Education and Experience Required Level I: Completion of 12th grade and one year of experience in a setting which involves public contact, heavy phone usage, or customer service. Licenses and Certificates: Possession of a valid California or Nevada driver's license within 30 days of hire. Must complete POST (Peace Officer Standards Training) Dispatch Academy training within 12 months of date of hire and complete CLETS/NCIC certification within the designated training period. Proof of typing at a net rate of 35 wpm. MUST ATTACH PROOF TO APPLICATION. VISIT www.freetypinggame.net. Click on the Tests tab at the top and then select Free Certificate Tests and follow the steps. Once you have your certificate, save it and attach it in the attachment section of your application prior to submitting. Physical Demands and Working Conditions: Sustained posture and attentiveness for console operation with limited breaks; vision sufficient to read video monitors, annunciator lights, computer screens, and printed materials; manual dexterity to operate control console, computer keyboards, telephone, radio and standard office equipment; speech and hearing to communicate clearly by radio, telephone and in person. Must work rotating shifts, holidays, weekends, and overtime. Some accommodations may be made for some physical demands for otherwise qualified individuals who require and request such accommodations. Other Requirements: Must submit to and pass a psychological evaluation, medical examination and a background investigation. This class description lists the major duties and requirements of the job and is not all-inclusive. Not all duties are necessarily performed by each incumbent. Incumbents may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills. NOTE: This summary of benefits is not a binding document and is provided as a courtesy. Refer to specific summaries and agreements (MOUs) for specific benefit information. Holidays: 11 paid holidays per year. Sick Leave: 8 hours per month. Vacation Accrual: 1-4 years:80 hrs./year;5-12 years:120 hrs./yr.;13+ years:160 hrs./yr. Maximum accrual is 284 hours. Floating Holiday: 16 hours max;24 hours max after 14 years of service Medical, Dental and Vision Plans: County of Nevada offers CalPERS ' suite of medical plan offerings. We offer Delta Dental Coverage and Vision Service Plan (VSP) vision coverage. You may elect medical insurance for yourself only or you and your eligible dependents. You may elect dental and vision insurance for yourself only or for you and your eligible dependents. Your choice regarding medical insurance enrollment is separate from your election for dental and vision insurance. Dental and vision insurance are bundled, however (this means if you elect dental insurance, you must also elect vision insurance.) Depending upon the plan selected by the employee, the County contributes a substantial amount of the total cost of the complete health package (including medical, dental and vision coverage). In 2020, the amount the County contributes for employee only coverage is $568 per month;for employee + one coverage, $1,113 per month;and for family coverage, $1,484 per month. For those employees who have health coverage from other sources, and who elect to not participate in Nevada County's plans, the County offers a $300 monthly taxable Cash-Back allowance. For part-time employees working 50% or more, the County contribution will be pro-rated. As an example, a 50% employee will only receive the benefit of 50% of the county contribution rates listed above, increase out-of-pocket costs significantly. Life Insurance: The County pays the premium for employee life insurance coverage in the amount of $20,000, and $1,000 coverage for each eligible dependent. Optional life insurance is also available for purchase by the employee. Employee Assistance Program The County-sponsored Employee Assistance provides confidential counseling, coaching, and wellness services to employees and their eligible dependents. Deferred Compensation The County offers a 457 Deferred Compensation program and FSA (Flexible Spending Arrangement). Deposits into these plans are strictly voluntary and are made through a payroll deduction on a tax-deferred basis. The County does not make contributions to the employees' Deferred Compensation account. Other Jail Training Officer pay differential of 5% is payable to Correctional Officers II assigned to work as a Jail Training Officer. Freon and Pesticide pay differential of 2.5% is payable to employees certified in its administration who regularly use it in the course of their duties. Wastewater Certificate pay differential of 2.5% is available to employees in specific wastewater classifications who meet various criteria. Group Supervisors I/II are eligible to receive a 5% pay differential when assigned in writing to perform lead worker duties. Correctional Emergency Response Team (CERT) pay of $75 per month is available to Correctional Officers I/II and Correctional Sergeants who are assigned in writing to participate on the CERT team. Retirement: The County is in the Public Employees' Retirement System ( CalPERS ) coordinated with Social Security. The various Retirement Plans are listed below: "Legacy Members"- 2.7% @ 55 Final Retirement Compensation based on Single Highest Year. Effective July 5, 2015, employees contribute a total of 10.585% towards the employer share of the PERS contribution which includes the employee's normal employee contribution of 8%. "Classic Members" to PERS- 2% @ 60 Final Retirement Compensation based on Highest Three-Year Average. Employee contributes the normal 7% employee contribution. "New Members" to PERS- 2.0% @ 62 Final Retirement Compensation based on Highest Three-Year Average. Employee contributes 7.75%. CalPERS defines "new members" as: (1) A new hire who is brought into CalPERS membership for the first time on or after January 1, 2013, and who has no prior membership in any other California public retirement system. (2) A new hire who is brought into CalPERS membership for the first time on or after January 1, 2013, and who is not eligible for reciprocity with another California public retirement system. (3) A member who established CalPERS membership prior to January 1, 2013, and who is hired by a different CalPERS employer after January 1, 2013, after a break in service of greater than six months. NEVADA COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER Any information on this page or links is subject to change without notice. Nevada County Human Resources Department 950 Maidu Avenue, Nevada City, CA 95959 (530) 265-7010 Comments, please email: human.resources@co.nevada.ca.us Closing Date/Time: 4/23/2023 5:00 PM Pacific
Definition and Class Characteristics **Up to $5,000.00 Hiring Bonus** Testing and Interview details for the current recruitment period: WRITTEN EXAM: THURSDAY, MAY 11, 2023 INTERVIEWS FOR PASSING CANDIDATES: WEDNESDAY, JUNE 7, 2023 ADVANCED NOTICE OF TESTING AND INTERVIEW DATES ALLOW OUR CANDIDATES THE OPPORTUNITY TO ADJUST SCHEDULES FOR PARTICIPATION IN OUR EXAMINATION PROCESS. IF YOU APPLY DURING THIS RECRUITMENT PERIOD, PLEASE PLAN TO BE AVAILABLE ON THE TESTING AND INTERVIEW DATES ABOVE. IF YOU ARE NOT AVAILABLE PLEASE PLAN TO APPLY IN A FUTURE RECRUITMENT PERIOD. WRITTEN EXAM IS SCHEDULED IN NEVADA COUNTY-NO REMOTE TESTING OPTIONS The law enforcement field is exciting, and provides opportunities for growth with the potential of promotion. For more information on what it is like to work for the Nevada County Sheriff's Office please watch this short video ! Do you have a passion and desire for helping people? Do you enjoy working in a fast paced environment? Have you ever considered working as a Sheriff's Dispatcher? This highly sought after career allows you to be the first, first responder assisting the community in their time of need. If you are someone who is able to handle multiple tasks at once and doesn't mind shift work including nights and holidays, this is the perfect opportunity for you! Our 9-1-1 dispatch center is staffed with highly dedicated professionals that answer over 50,000 calls a year. Being a dispatcher is one of the toughest jobs that you'll ever love. Apply now to become a part of this rewarding team. R ecruitment incentives-between $1,000.00 and $5,000.00 paid over a 1-year period (either new or lateral hires). The recruitment incentive is paid in two parts, half upon hire and the remainder paid upon completion of a 12-month probation period. Relocation Incentives, Referral Bonuses, Tuition Reimbursement and Student Loan Repayments are also available to qualified candidates! This is a full-time position and the County of Nevada offers an extensive benefit package including, but not limited to, CalPERS retirement, medical, dental and vision insurance, life insurance, and flexible spending accounts (FSA). ---------------------------------------- Under general supervision, receives and assesses 911 system emergency and non-emergency calls and dispatches fire, medical and law enforcement personnel; maintains radio and telephone communication between the Nevada County Sheriff's Department and law enforcement, fire protection, and emergency service personnel within the County; and performs related work as required. Sheriff's Dispatcher I: This is the entry-level classification in the series. Initially under close supervision, incumbents learn and perform duties of increasing complexity. This class is flexibly staffed with Sheriff's Dispatcher II and incumbents normally advance to the higher level after gaining sufficient experience and demonstrating proficiency to meet the requirements of the Sheriff's Dispatcher II. Education and Experience Required Level I: Completion of 12th grade and one year of experience in a setting which involves public contact, heavy phone usage, or customer service. Licenses and Certificates: Possession of a valid California or Nevada driver's license within 30 days of hire. Must complete POST (Peace Officer Standards Training) Dispatch Academy training within 12 months of date of hire and complete CLETS/NCIC certification within the designated training period. Proof of typing at a net rate of 35 wpm. MUST ATTACH PROOF TO APPLICATION. VISIT www.freetypinggame.net. Click on the Tests tab at the top and then select Free Certificate Tests and follow the steps. Once you have your certificate, save it and attach it in the attachment section of your application prior to submitting. Physical Demands and Working Conditions: Sustained posture and attentiveness for console operation with limited breaks; vision sufficient to read video monitors, annunciator lights, computer screens, and printed materials; manual dexterity to operate control console, computer keyboards, telephone, radio and standard office equipment; speech and hearing to communicate clearly by radio, telephone and in person. Must work rotating shifts, holidays, weekends, and overtime. Some accommodations may be made for some physical demands for otherwise qualified individuals who require and request such accommodations. Other Requirements: Must submit to and pass a psychological evaluation, medical examination and a background investigation. This class description lists the major duties and requirements of the job and is not all-inclusive. Not all duties are necessarily performed by each incumbent. Incumbents may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills. NOTE: This summary of benefits is not a binding document and is provided as a courtesy. Refer to specific summaries and agreements (MOUs) for specific benefit information. Holidays: 11 paid holidays per year. Sick Leave: 8 hours per month. Vacation Accrual: 1-4 years:80 hrs./year;5-12 years:120 hrs./yr.;13+ years:160 hrs./yr. Maximum accrual is 284 hours. Floating Holiday: 16 hours max;24 hours max after 14 years of service Medical, Dental and Vision Plans: County of Nevada offers CalPERS ' suite of medical plan offerings. We offer Delta Dental Coverage and Vision Service Plan (VSP) vision coverage. You may elect medical insurance for yourself only or you and your eligible dependents. You may elect dental and vision insurance for yourself only or for you and your eligible dependents. Your choice regarding medical insurance enrollment is separate from your election for dental and vision insurance. Dental and vision insurance are bundled, however (this means if you elect dental insurance, you must also elect vision insurance.) Depending upon the plan selected by the employee, the County contributes a substantial amount of the total cost of the complete health package (including medical, dental and vision coverage). In 2020, the amount the County contributes for employee only coverage is $568 per month;for employee + one coverage, $1,113 per month;and for family coverage, $1,484 per month. For those employees who have health coverage from other sources, and who elect to not participate in Nevada County's plans, the County offers a $300 monthly taxable Cash-Back allowance. For part-time employees working 50% or more, the County contribution will be pro-rated. As an example, a 50% employee will only receive the benefit of 50% of the county contribution rates listed above, increase out-of-pocket costs significantly. Life Insurance: The County pays the premium for employee life insurance coverage in the amount of $20,000, and $1,000 coverage for each eligible dependent. Optional life insurance is also available for purchase by the employee. Employee Assistance Program The County-sponsored Employee Assistance provides confidential counseling, coaching, and wellness services to employees and their eligible dependents. Deferred Compensation The County offers a 457 Deferred Compensation program and FSA (Flexible Spending Arrangement). Deposits into these plans are strictly voluntary and are made through a payroll deduction on a tax-deferred basis. The County does not make contributions to the employees' Deferred Compensation account. Other Jail Training Officer pay differential of 5% is payable to Correctional Officers II assigned to work as a Jail Training Officer. Freon and Pesticide pay differential of 2.5% is payable to employees certified in its administration who regularly use it in the course of their duties. Wastewater Certificate pay differential of 2.5% is available to employees in specific wastewater classifications who meet various criteria. Group Supervisors I/II are eligible to receive a 5% pay differential when assigned in writing to perform lead worker duties. Correctional Emergency Response Team (CERT) pay of $75 per month is available to Correctional Officers I/II and Correctional Sergeants who are assigned in writing to participate on the CERT team. Retirement: The County is in the Public Employees' Retirement System ( CalPERS ) coordinated with Social Security. The various Retirement Plans are listed below: "Legacy Members"- 2.7% @ 55 Final Retirement Compensation based on Single Highest Year. Effective July 5, 2015, employees contribute a total of 10.585% towards the employer share of the PERS contribution which includes the employee's normal employee contribution of 8%. "Classic Members" to PERS- 2% @ 60 Final Retirement Compensation based on Highest Three-Year Average. Employee contributes the normal 7% employee contribution. "New Members" to PERS- 2.0% @ 62 Final Retirement Compensation based on Highest Three-Year Average. Employee contributes 7.75%. CalPERS defines "new members" as: (1) A new hire who is brought into CalPERS membership for the first time on or after January 1, 2013, and who has no prior membership in any other California public retirement system. (2) A new hire who is brought into CalPERS membership for the first time on or after January 1, 2013, and who is not eligible for reciprocity with another California public retirement system. (3) A member who established CalPERS membership prior to January 1, 2013, and who is hired by a different CalPERS employer after January 1, 2013, after a break in service of greater than six months. NEVADA COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER Any information on this page or links is subject to change without notice. Nevada County Human Resources Department 950 Maidu Avenue, Nevada City, CA 95959 (530) 265-7010 Comments, please email: human.resources@co.nevada.ca.us Closing Date/Time: 4/23/2023 5:00 PM Pacific
CITY OF RIVERSIDE, CA
Riverside, CA, United States
The Position The City of Riverside is accepting applications for the position of Public Safety Dispatcher Trainee . The eligibility list established may be used to fill the current and/or upcoming vacancies within this classification for up to twelve (12) months. SUCCESSFUL CANDIDATES MUST PASS A THOROUGH BACKGROUND INVESTIGATION PRIOR TO APPOINTMENT. Public Safety Dispatcher Trainees under close supervision, perform entry level work in operating a 911 telephone system and a computer-aided dispatch (CAD) system on an assigned shift; enter calls for service for emergency and non-emergency calls for Police and Fire; dispatch required fire and medical services personnel and equipment; and perform related work as required. *** The salary that is posted for this recruitment is for any applicant deemed a new member under the Public Employee Pension Reform Act of 2013. For all others, please reference the City's salary schedule. *** Work Performed Duties may include, but are not limited to, the following: Receive incoming telephone calls on an assigned shift; input and retrieve information in a computer-aided dispatch (CAD) system. Obtain and record information using a telephone system or mobile data computer (MDC) to enter emergency necessary law enforcement, fire medical and other emergency services such as ambulances and tow trucks. Run inquiries on DOJ, National Crime Information Service, FBI, Stolen Vehicle System. Compile data and maintain records of emergency recorded, equipment and personnel dispatched, and/or disposition of emergencies. Send, receive and decode teletype information. Provide a variety of public information relating to law enforcement or fire activities as permitted. Operate a variety of equipment such as a computer-aided dispatch (CAD) system, 9-1-1 telephone system and alarm monitoring system. Calms distressed citizens on the phone. Coordinate emergency calls and relay information and assistance requests involving other law enforcement and firefighting agencies. Qualifications Recruitment Guidelines: Education: Equivalent to the completion of the twelfth grade. Experience: None Necessary Special Requirements: Must be willing to work weekends, holidays, as well as days, swing and graveyard shifts. Must be able to pass a speed and accuracy typing test at 35 wpm. Must be able to pass an extensive police background investigation. Must be able to sit for long periods in a confined area and wear a headset. Possession of, or ability to obtain within 30 days of appointment, a valid appropriate Class "C" California Motor Vehicle Operator's License. Possession of, or ability to obtain within twelve months of employment, a POST Basic Dispatcher Certificate or equivalent certificate. Selection Process The selection process will begin with an employment application package screening, with the best qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. Those who successfully complete the selection process will be placed on the eligibility list for this classification. It is the responsibility of candidates with a disability requiring accommodation in the assessment process to contact the Human Resources Department in writing to request such accommodation prior to the closing date of this recruitment. IMPORTANT: Appointment is subject to successful completion of an in-depth pre-employment background investigation, medical/physical examination, and drug and alcohol test; and will be subject to polygraph examination, and/or psychological examination As part of the background investigation, all claims of education and experience made in the employment application process, as well as other information submitted, will be verified. NOTE: The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards. Candidates may reapply when there is a posting to establish an eligibility list. Some candidates may be disqualified indefinitely due to the results of their background investigation. All applicants will be notified via e-mail or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement. THE PROVISIONS OF THIS JOB ANNOUNCEMENT DO NOT CONSTITUTE AN EXPRESSED OR IMPLIED CONTRACT.
The Position The City of Riverside is accepting applications for the position of Public Safety Dispatcher Trainee . The eligibility list established may be used to fill the current and/or upcoming vacancies within this classification for up to twelve (12) months. SUCCESSFUL CANDIDATES MUST PASS A THOROUGH BACKGROUND INVESTIGATION PRIOR TO APPOINTMENT. Public Safety Dispatcher Trainees under close supervision, perform entry level work in operating a 911 telephone system and a computer-aided dispatch (CAD) system on an assigned shift; enter calls for service for emergency and non-emergency calls for Police and Fire; dispatch required fire and medical services personnel and equipment; and perform related work as required. *** The salary that is posted for this recruitment is for any applicant deemed a new member under the Public Employee Pension Reform Act of 2013. For all others, please reference the City's salary schedule. *** Work Performed Duties may include, but are not limited to, the following: Receive incoming telephone calls on an assigned shift; input and retrieve information in a computer-aided dispatch (CAD) system. Obtain and record information using a telephone system or mobile data computer (MDC) to enter emergency necessary law enforcement, fire medical and other emergency services such as ambulances and tow trucks. Run inquiries on DOJ, National Crime Information Service, FBI, Stolen Vehicle System. Compile data and maintain records of emergency recorded, equipment and personnel dispatched, and/or disposition of emergencies. Send, receive and decode teletype information. Provide a variety of public information relating to law enforcement or fire activities as permitted. Operate a variety of equipment such as a computer-aided dispatch (CAD) system, 9-1-1 telephone system and alarm monitoring system. Calms distressed citizens on the phone. Coordinate emergency calls and relay information and assistance requests involving other law enforcement and firefighting agencies. Qualifications Recruitment Guidelines: Education: Equivalent to the completion of the twelfth grade. Experience: None Necessary Special Requirements: Must be willing to work weekends, holidays, as well as days, swing and graveyard shifts. Must be able to pass a speed and accuracy typing test at 35 wpm. Must be able to pass an extensive police background investigation. Must be able to sit for long periods in a confined area and wear a headset. Possession of, or ability to obtain within 30 days of appointment, a valid appropriate Class "C" California Motor Vehicle Operator's License. Possession of, or ability to obtain within twelve months of employment, a POST Basic Dispatcher Certificate or equivalent certificate. Selection Process The selection process will begin with an employment application package screening, with the best qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. Those who successfully complete the selection process will be placed on the eligibility list for this classification. It is the responsibility of candidates with a disability requiring accommodation in the assessment process to contact the Human Resources Department in writing to request such accommodation prior to the closing date of this recruitment. IMPORTANT: Appointment is subject to successful completion of an in-depth pre-employment background investigation, medical/physical examination, and drug and alcohol test; and will be subject to polygraph examination, and/or psychological examination As part of the background investigation, all claims of education and experience made in the employment application process, as well as other information submitted, will be verified. NOTE: The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards. Candidates may reapply when there is a posting to establish an eligibility list. Some candidates may be disqualified indefinitely due to the results of their background investigation. All applicants will be notified via e-mail or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement. THE PROVISIONS OF THIS JOB ANNOUNCEMENT DO NOT CONSTITUTE AN EXPRESSED OR IMPLIED CONTRACT.
City of Santa Monica
City of Santa Monica, California, United States
Job Summary The City of Santa Monica is actively seeking candidates for the position of Public Safety Dispatch Administrator. The position plans, manages and supervises all communication and automation functions of a joint public safety communications center. Oversees the day to day operations of the center including calls for service, radio and computer aided dispatch of both police and fire units, and computerized communication and record management systems. Representative Duties Works under the administrative supervision of the Chief Resilience Officer who outlines work, reviews work in progress and upon completion. Exercises administrative and technical supervision over subordinate Public Safety Communications staff, making detailed work assignments, frequently reviewing work in progress, and carefully reviewing completed work. Supervises, trains and evaluates subordinate staff; selects, assigns and schedules staff, including subordinate supervisors; administers appropriate disciplinary processes in accordance with policies and procedures. Serves as a member of the division's management team in problem solving, decision making and strategic planning for the future. Provides subject matter expertise on strategic emergency communications in large emergency incidents and special events. Oversees the implementation of goals, objectives, strategies and performance measures; compiles and analyzes data related to performance measures; coordinates and implements policies and procedures; provides technical expertise for difficult dispatch problems. Maintains updated knowledge of automation and communication systems and developments of local, state and federal computerized management information systems. Advises Department management on matters concerning Fire/Police communications and automation systems. Interprets applicable federal, state and local laws and regulations; monitors and reviews activities to ensure efficient and effective utilization of resources while conforming to requirements; ensures the appropriate confidentiality of communications related records. Inspects personnel and equipment and coordinates special investigations on departmental problems. Prepares and maintains correspondence, logs and files, as well as comprehensive reports and/or proposals including those that may be mandated by local, state and federal agencies. Ensures all Public Safety Dispatchers meet training requirements including POST, Emergency Medical Dispatching and other requirements set forth by the State. Oversees and monitors a variety of dispatch equipment; works with other City staff to ensure systems are working properly. Participates in the preparation and administration of the annual budget; identifies staffing and equipment needs; may research, pursue or manage grants. Develops and monitors Quality Assurance indicators related to Public Safety Communications Center activities. Drafts and implements operating procedures and improvements to the communication system. Requirements Knowledge, Abilities and Skills : Knowledge of : Operations, services and activities of a modern public safety communications center. Communications equipment including radio systems, 911 systems and computer aided dispatch (CAD) systems. Policies and procedures relating to Police and Fire communication systems. Principles of supervision, training and performance evaluation. Statutory and decisional law relating to confidentiality of records and legal requirements for training and civil liability. Principles and practices of effective customer service. Office procedures, methods and equipment including computers and applicable software applications. Ability to : Select, train and evaluate staff. Work cooperatively with other departments, City officials, and outside agencies. Operate radio systems, 911 systems and computer aided dispatch (CAD) system. Effectively supervise, organize and review the work of subordinates. Establish and maintain smooth and effective working relationships. Create and foster teamwork environment and a positive working environment. Work under pressure, exercise good judgment and make sound decisions in emergency situations. Establish priority of emergency situations. Prepare clear and concise reports. Understand, interpret and apply general and specific administrative and departmental policies and procedures and regulations. Communicate clearly and concisely, both orally and in writing. Participate in the preparation and administration of assigned budgets. Provide effective customer service. Skill in : Supervising staff and interacting effectively with others. Operational analysis. Using a personal computer and applicable software applications. Reading, writing and communicating at an appropriate level. Education, Training and Experience : Graduation from an accredited college or university with a Bachelor's degree in Communications, Computer Applications, Business or Public Administration or a closely related field. Additional recent, related work experience may substitute for up to two years of the required education on a year-for-year basis (one year of additional related work experience is equal to completion of 30 units). Four years of recent, increasingly responsible public safety communications experience in a combined fire/police emergency communications environment, or a combination of experience in police and fire emergency communications environments, with specific emphasis in the areas of Computer Aided Dispatch, Records Management Systems, Management Information Systems and Emergency Dispatch Function. At least two years of the recent, paid work experience must have included supervisory responsibilities. Successful completion of the City of Santa Monica's Management and Supervisory Academy may substitute for one year of supervisory experience. Supervisory experience in a combined police/fire communications environment is highly desirable. Licenses and Certificates : Possession of a valid Class C driver license. Must obtain and thereafter maintain a POST basic Public Safety Dispatcher certification within twelve months from date of hire. Possession of a valid Emergency Medical Dispatch Manager certificate within twelve months from date of hire. NOTE: Applicants for Public Safety Dispatch Administrator must pass an extensive background investigation. Supplemental Information An on-line application and required supplemental questions must be completed to be considered for this position. All applicants will be reviewed and only those candidates determined to be most qualified for the position on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process. Resumes, CVs and cover letters are not reviewed as part of the application screening process. SELECTION PROCESS: All applicants will be reviewed and only those candidates determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process. The selection process will consist of the following components and is subject to change as needs dictate: Training and Experience Evaluation (qualifying) Oral Interview (100%) BACKGROUND INVESTIGATIONS : Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation. NOTE : If three or more qualified City employees apply and pass the examination, a promotional list will be established in addition to an open-competitive list. If fewer than three qualified City employees pass the examination, the appointing authority, in accordance with the City's civil service rules and regulations, can decline to use a promotional list, in which case a promotional list will not be established for this position. Diversity & Inclusion Statement The City of Santa Monica is a progressive, inclusive and culturally-rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a highly-talented workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our staff are empowered to perform at their highest level and where their differences make a positive impact. The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces the diversity of our employees. Join us! Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call (310) 458-8246 (Hearing Impaired Only). Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination. WORKING CONDITIONS : Work is performed indoors in an office environment. May use a headset, to listen and respond to radio transmissions. Use of a computer keyboard is required. Stressful conditions often occur due to fast pace and exposure to emergency situations. Must deal cooperatively with a wide variety of individuals. Physical demands include sitting for long periods of time. Holiday, weekend and night work may be required. The City's liberal fringe benefits for full-time employment include sick leave, holiday and vacation pay, the Public Employees Retirement System, medical, dental and vision insurance, credit union, deferred compensation, tuition reimbursement, Dependent Care Assistance Plan and Marine Park Childcare Center. Closing Date/Time: 3/30/2023 5:30 PM Pacific
Job Summary The City of Santa Monica is actively seeking candidates for the position of Public Safety Dispatch Administrator. The position plans, manages and supervises all communication and automation functions of a joint public safety communications center. Oversees the day to day operations of the center including calls for service, radio and computer aided dispatch of both police and fire units, and computerized communication and record management systems. Representative Duties Works under the administrative supervision of the Chief Resilience Officer who outlines work, reviews work in progress and upon completion. Exercises administrative and technical supervision over subordinate Public Safety Communications staff, making detailed work assignments, frequently reviewing work in progress, and carefully reviewing completed work. Supervises, trains and evaluates subordinate staff; selects, assigns and schedules staff, including subordinate supervisors; administers appropriate disciplinary processes in accordance with policies and procedures. Serves as a member of the division's management team in problem solving, decision making and strategic planning for the future. Provides subject matter expertise on strategic emergency communications in large emergency incidents and special events. Oversees the implementation of goals, objectives, strategies and performance measures; compiles and analyzes data related to performance measures; coordinates and implements policies and procedures; provides technical expertise for difficult dispatch problems. Maintains updated knowledge of automation and communication systems and developments of local, state and federal computerized management information systems. Advises Department management on matters concerning Fire/Police communications and automation systems. Interprets applicable federal, state and local laws and regulations; monitors and reviews activities to ensure efficient and effective utilization of resources while conforming to requirements; ensures the appropriate confidentiality of communications related records. Inspects personnel and equipment and coordinates special investigations on departmental problems. Prepares and maintains correspondence, logs and files, as well as comprehensive reports and/or proposals including those that may be mandated by local, state and federal agencies. Ensures all Public Safety Dispatchers meet training requirements including POST, Emergency Medical Dispatching and other requirements set forth by the State. Oversees and monitors a variety of dispatch equipment; works with other City staff to ensure systems are working properly. Participates in the preparation and administration of the annual budget; identifies staffing and equipment needs; may research, pursue or manage grants. Develops and monitors Quality Assurance indicators related to Public Safety Communications Center activities. Drafts and implements operating procedures and improvements to the communication system. Requirements Knowledge, Abilities and Skills : Knowledge of : Operations, services and activities of a modern public safety communications center. Communications equipment including radio systems, 911 systems and computer aided dispatch (CAD) systems. Policies and procedures relating to Police and Fire communication systems. Principles of supervision, training and performance evaluation. Statutory and decisional law relating to confidentiality of records and legal requirements for training and civil liability. Principles and practices of effective customer service. Office procedures, methods and equipment including computers and applicable software applications. Ability to : Select, train and evaluate staff. Work cooperatively with other departments, City officials, and outside agencies. Operate radio systems, 911 systems and computer aided dispatch (CAD) system. Effectively supervise, organize and review the work of subordinates. Establish and maintain smooth and effective working relationships. Create and foster teamwork environment and a positive working environment. Work under pressure, exercise good judgment and make sound decisions in emergency situations. Establish priority of emergency situations. Prepare clear and concise reports. Understand, interpret and apply general and specific administrative and departmental policies and procedures and regulations. Communicate clearly and concisely, both orally and in writing. Participate in the preparation and administration of assigned budgets. Provide effective customer service. Skill in : Supervising staff and interacting effectively with others. Operational analysis. Using a personal computer and applicable software applications. Reading, writing and communicating at an appropriate level. Education, Training and Experience : Graduation from an accredited college or university with a Bachelor's degree in Communications, Computer Applications, Business or Public Administration or a closely related field. Additional recent, related work experience may substitute for up to two years of the required education on a year-for-year basis (one year of additional related work experience is equal to completion of 30 units). Four years of recent, increasingly responsible public safety communications experience in a combined fire/police emergency communications environment, or a combination of experience in police and fire emergency communications environments, with specific emphasis in the areas of Computer Aided Dispatch, Records Management Systems, Management Information Systems and Emergency Dispatch Function. At least two years of the recent, paid work experience must have included supervisory responsibilities. Successful completion of the City of Santa Monica's Management and Supervisory Academy may substitute for one year of supervisory experience. Supervisory experience in a combined police/fire communications environment is highly desirable. Licenses and Certificates : Possession of a valid Class C driver license. Must obtain and thereafter maintain a POST basic Public Safety Dispatcher certification within twelve months from date of hire. Possession of a valid Emergency Medical Dispatch Manager certificate within twelve months from date of hire. NOTE: Applicants for Public Safety Dispatch Administrator must pass an extensive background investigation. Supplemental Information An on-line application and required supplemental questions must be completed to be considered for this position. All applicants will be reviewed and only those candidates determined to be most qualified for the position on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process. Resumes, CVs and cover letters are not reviewed as part of the application screening process. SELECTION PROCESS: All applicants will be reviewed and only those candidates determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process. The selection process will consist of the following components and is subject to change as needs dictate: Training and Experience Evaluation (qualifying) Oral Interview (100%) BACKGROUND INVESTIGATIONS : Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation. NOTE : If three or more qualified City employees apply and pass the examination, a promotional list will be established in addition to an open-competitive list. If fewer than three qualified City employees pass the examination, the appointing authority, in accordance with the City's civil service rules and regulations, can decline to use a promotional list, in which case a promotional list will not be established for this position. Diversity & Inclusion Statement The City of Santa Monica is a progressive, inclusive and culturally-rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a highly-talented workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our staff are empowered to perform at their highest level and where their differences make a positive impact. The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces the diversity of our employees. Join us! Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call (310) 458-8246 (Hearing Impaired Only). Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination. WORKING CONDITIONS : Work is performed indoors in an office environment. May use a headset, to listen and respond to radio transmissions. Use of a computer keyboard is required. Stressful conditions often occur due to fast pace and exposure to emergency situations. Must deal cooperatively with a wide variety of individuals. Physical demands include sitting for long periods of time. Holiday, weekend and night work may be required. The City's liberal fringe benefits for full-time employment include sick leave, holiday and vacation pay, the Public Employees Retirement System, medical, dental and vision insurance, credit union, deferred compensation, tuition reimbursement, Dependent Care Assistance Plan and Marine Park Childcare Center. Closing Date/Time: 3/30/2023 5:30 PM Pacific
State of Nevada
Reno, Nevada, United States
PUBLIC SAFETY DISPATCHER 3 - Requisition ID: 15278 Recruitment Type: Open Competitive Posting Close Date: N/A Geographical Location: Reno, Sparks Department:DEPARTMENT OF WILDLIFE Division: DEPARTMENT OF WILDLIFE Business Unit: HR-LAW ENFORCEMENT Work Type:PERMANENT *Pay Grade: GRADE 31 Salary Range: $43,785.36 - $64,393.92 Full-Time/Part-Time: Full Time Recruiter: DANIEL JOHN LABARBERA Phone: Email: d.labarbera@admin.nv.gov Position Description Public Safety Dispatchers perform technical communications work in the operation of a district, central, or statewide communications center including but not limited to: providing assistance to law enforcement units in both routine and emergency situations; dispatching enforcement units and other emergency mobile units from a computerized dispatch center; researching various criminal justice records systems and transmitting the required information; placing telephone calls for officials and registered vehicle owners at accident scenes; providing assistance to other law enforcement agencies as requested; maintaining a variety of logs and records; and preparing statistical summaries on center activities. Incumbents possess a degree of knowledge and proficiency sufficient to perform work independently with little or no additional training. This position provides law enforcement and public safety dispatch services to field game wardens and in contract with federal law enforcement agencies on the NDOW frequency throughout the State from the central dispatch center in Reno. Dispatchers also provide general dispatch services for all non-law enforcement NDOW employees in the field and for NDOW’s helicopter flights. To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-11_0// Minimum Qualifications Three years of experience in law enforcement communications including control of ten or more units and the use of State and national criminal justice information systems; OR one year as a Public Safety Dispatcher II in Nevada State service. The Examination Application Evaluation Exam The exam will consist of an application and resume evaluation. It is essential that applications/resumes include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. Special Requirements A State of Nevada/FBI background check will be required of the selected applicant. Positions require work on evenings, weekends, and/or holidays. This recruitment may close at any time based on the number of applications received. Qualified applicants are encouraged to apply as soon as possible. *The salary range indicated in this announcement is based on the Employee/Employer retirement compensation schedule. An employer-only option is available at a reduced salary range. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. Nearest Major Market: Reno Nearest Secondary Market: Tahoe
PUBLIC SAFETY DISPATCHER 3 - Requisition ID: 15278 Recruitment Type: Open Competitive Posting Close Date: N/A Geographical Location: Reno, Sparks Department:DEPARTMENT OF WILDLIFE Division: DEPARTMENT OF WILDLIFE Business Unit: HR-LAW ENFORCEMENT Work Type:PERMANENT *Pay Grade: GRADE 31 Salary Range: $43,785.36 - $64,393.92 Full-Time/Part-Time: Full Time Recruiter: DANIEL JOHN LABARBERA Phone: Email: d.labarbera@admin.nv.gov Position Description Public Safety Dispatchers perform technical communications work in the operation of a district, central, or statewide communications center including but not limited to: providing assistance to law enforcement units in both routine and emergency situations; dispatching enforcement units and other emergency mobile units from a computerized dispatch center; researching various criminal justice records systems and transmitting the required information; placing telephone calls for officials and registered vehicle owners at accident scenes; providing assistance to other law enforcement agencies as requested; maintaining a variety of logs and records; and preparing statistical summaries on center activities. Incumbents possess a degree of knowledge and proficiency sufficient to perform work independently with little or no additional training. This position provides law enforcement and public safety dispatch services to field game wardens and in contract with federal law enforcement agencies on the NDOW frequency throughout the State from the central dispatch center in Reno. Dispatchers also provide general dispatch services for all non-law enforcement NDOW employees in the field and for NDOW’s helicopter flights. To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-11_0// Minimum Qualifications Three years of experience in law enforcement communications including control of ten or more units and the use of State and national criminal justice information systems; OR one year as a Public Safety Dispatcher II in Nevada State service. The Examination Application Evaluation Exam The exam will consist of an application and resume evaluation. It is essential that applications/resumes include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. Special Requirements A State of Nevada/FBI background check will be required of the selected applicant. Positions require work on evenings, weekends, and/or holidays. This recruitment may close at any time based on the number of applications received. Qualified applicants are encouraged to apply as soon as possible. *The salary range indicated in this announcement is based on the Employee/Employer retirement compensation schedule. An employer-only option is available at a reduced salary range. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. Nearest Major Market: Reno Nearest Secondary Market: Tahoe
City of Roseville, CA
Roseville, CA
Location 1051 Junction Blvd. Roseville, 95678 Description The City of Roseville is committed to a diverse workforce. We are engaged in understanding the needs and backgrounds of our colleagues and those we serve. Our organization is unified in this commitment, as we believe this produces the best results for our community. DISPATCHER II SALARY: $32.15 to $45.23 hourly (26 PAY PERIODS ANNUALLY) FINAL FILING DATE: We are accepting applications on a continuous basis. IT IS MANDATORY THAT YOU COMPLETE THE SUPPLEMENTAL QUESTIONNAIRE. YOUR APPLICATION WILL BE REJECTED IF YOU DO NOT PROVIDE ALL NECESSARY INFORMATION. THE POSITION The Human Resources Department is accepting applications for the position of Dispatcher II in the Police Department. The normal work schedule will be a 10 hour shift that will include working nights and weekends. DEFINITION To answer emergency and non-emergency calls for police, fire and other City services; to prioritize calls and dispatch police, fire, or other emergency units as appropriate; to perform related specialized record keeping; and to perform clerical work as required. DISTINGUISHING CHARACTERISTICS This is the journey level class in the Dispatcher series and is distinguished from the I level by the ability to perform the full range of duties assigned with only occasional instruction or assistance as unusual or unique situations arise. Positions in this class are flexibly staffed and are normally filled by advancement from the I level. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from a Communications Supervisor; may receive technical and/or functional supervision from Communications training officers, as appropriate. May exercise technical supervision over Dispatcher I level personnel, as assigned. EXAMPLES OF ESSENTIAL DUTIES - Duties may include, but are not limited to, the following: Receive emergency calls from the public requesting police, fire, or other related services; determine nature and location of emergency; determine priority and dispatch emergency units as necessary and in accordance with established procedures; provide emergency medical pre-arrival instructions; coordinate emergency calls and relay information and assistance requests involving other law enforcement agencies. Use a computer aided dispatch (CAD) system to enter calls for service/radio traffic and monitor real-time status of situations; use an automated records management system (RMS) related to public safety activities to enter and retrieve information. Maintain contact with all units on assignment; maintain status and location of field units and monitor radio frequencies of outside public safety agencies. Receive incoming telephone and voice radio calls for non-emergency assistance; dispatch animal control, water, sewer, electric utility, and street maintenance staff as needed. Enter, retrieve, and update information from teletype networks, including the California Law Enforcement Telecommunications System (CLETS) relating to wanted persons, stolen property, vehicle registration, stolen vehicles and other information. May testify in court proceedings. Build and maintain positive working relationships with co-workers, other City staff, the general public, promoters, vendors, and others using principles of good customer service. Perform related duties as assigned. MINIMUM QUALIFICATIONS Knowledge of : Methods and techniques of proper telephone etiquette. Customer service principles and practices. Principles and practices of record keeping and filing. Correct English usage, spelling, punctuation, and grammar. Modern office procedures, methods, and computer equipment. Principles and practices of work safety. Operations, services, and activities of a modern public safety telecommunications and dispatch center. Call taking and dispatch techniques and protocols used in public safety telecommunications and dispatching activities. Ability to: Learn to answer and prioritize calls for police/fire services and to dispatch appropriate units in response. Intermittently review documents related to dispatching operations; observe, identify, and problem solve incidents while dispatching, remember, understand, interpret and explain operational policies and procedures to the public and staff. On a continuous basis, sit at desk/console for long periods of time. Intermittently, twist and reach office equipment; write or use keyboard to communicate through written means; verbally give instructions to officers in the field; monitor and hear officer's responses over the radio; answer incoming telephone lines; and lift and carry weight of 10 pounds or less. Learn standard radio broadcasting procedures and rules associated with operation of an emergency services communication network, including pre-arrival emergency medical instructions per established protocols; learn to monitor multiple frequencies. Learn to operate dispatch, teletype and other computer programs and equipment related to public safety communications and records. Learn to analyze a situation and determine an effective course of action; learn to adjust quickly to changing situations and assign reasonable priorities to incoming calls. Learn to interpret and apply laws, ordinances, and departmental policies and procedures. Learn to remain calm, speak clearly, listen and determine appropriate course of action during emergency situations. Perform multiple cognitive and manual tasks simultaneously. Express him/herself in English in a clear, distinct, and understanding manner when speaking. Effectively communicate and maintain composure with and elicit information from hysterical, upset, irate, hearing impaired, and/or non-English speaking citizens. Operate a variety of office equipment such as a copier, fax machine and computer. Preserve confidentiality of sensitive material routinely encountered as part of work assignment. Type at a speed of 40 words per minute, net of errors. Establish and maintain effective working relationships with those contacted in the course of work. Communicate clearly and concisely, both orally and in writing. Independently assess the nature and level of emergency and/or business calls for services and respond appropriately. Train Dispatcher I level personnel, as assigned. Experience and Training Experience: Two years of experience performing duties similar to that of a Dispatcher I with the City of Roseville (to answer emergency and non-emergency calls for police, fire and other City services; to prioritize calls and dispatch police, fire, or other emergency units as appropriate; to perform related specialized record keeping; and to perform clerical work as required). Training: Equivalent to completion of the twelfth (12th) grade GED, or higher level degree. License or Certificate Some positions may need to possess a valid California driver's license as required by the position by date of appointment. Must obtain a California Peace Officers Standards and Training Commission (P.O.S.T.) Public Safety Dispatcher Basic Certificate within one year of appointment. Must obtain National Academies of Emergency Dispatch (NAEMD) Emergency Medical Dispatch Certificate within one year of appointment. SUPPLEMENTAL QUESTIONNAIRE 1. Your responses to question 3, the applicant's education, training and experience, will be scored using a pre-determined formula. Your responses to these questions must be consistent with your employment application information. This experience must also be described in the "Work Experience" section of this application. Responses to the supplemental questionnaire that are inconsistent from your "Work Experience" section in the application will not be scored. I understand and agree with the above instructions. Yes No 2. Was any of the work experience listed on your application an unpaid internship, or volunteer work? If so, please list below which ones. 3. How many years of experience do you have performing duties similar to that of a Dispatcher I? Less than 2 Years 2-3 Years 3-4 Years 4-5 Years 5-6 Years 6+ Years SELECTION PROCESS All candidates meeting the minimum qualifications will have their application scored in a Formula Rate Examination. The applicant's experience and education will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the Employment List. Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check and depending on position applied for a pre-employment medical exam and a drug and alcohol screening test. THE CITY OF ROSEVILLE IS AN EQUAL OPPORTUNITY EMPLOYER. IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS. MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION. Benefits For more information regarding the City's benefits, visit our website at here . This position is in RPA. Recruitment Contact Contact phone: (916)774-5475 Contact email: recruitment@roseville.ca.us
Location 1051 Junction Blvd. Roseville, 95678 Description The City of Roseville is committed to a diverse workforce. We are engaged in understanding the needs and backgrounds of our colleagues and those we serve. Our organization is unified in this commitment, as we believe this produces the best results for our community. DISPATCHER II SALARY: $32.15 to $45.23 hourly (26 PAY PERIODS ANNUALLY) FINAL FILING DATE: We are accepting applications on a continuous basis. IT IS MANDATORY THAT YOU COMPLETE THE SUPPLEMENTAL QUESTIONNAIRE. YOUR APPLICATION WILL BE REJECTED IF YOU DO NOT PROVIDE ALL NECESSARY INFORMATION. THE POSITION The Human Resources Department is accepting applications for the position of Dispatcher II in the Police Department. The normal work schedule will be a 10 hour shift that will include working nights and weekends. DEFINITION To answer emergency and non-emergency calls for police, fire and other City services; to prioritize calls and dispatch police, fire, or other emergency units as appropriate; to perform related specialized record keeping; and to perform clerical work as required. DISTINGUISHING CHARACTERISTICS This is the journey level class in the Dispatcher series and is distinguished from the I level by the ability to perform the full range of duties assigned with only occasional instruction or assistance as unusual or unique situations arise. Positions in this class are flexibly staffed and are normally filled by advancement from the I level. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from a Communications Supervisor; may receive technical and/or functional supervision from Communications training officers, as appropriate. May exercise technical supervision over Dispatcher I level personnel, as assigned. EXAMPLES OF ESSENTIAL DUTIES - Duties may include, but are not limited to, the following: Receive emergency calls from the public requesting police, fire, or other related services; determine nature and location of emergency; determine priority and dispatch emergency units as necessary and in accordance with established procedures; provide emergency medical pre-arrival instructions; coordinate emergency calls and relay information and assistance requests involving other law enforcement agencies. Use a computer aided dispatch (CAD) system to enter calls for service/radio traffic and monitor real-time status of situations; use an automated records management system (RMS) related to public safety activities to enter and retrieve information. Maintain contact with all units on assignment; maintain status and location of field units and monitor radio frequencies of outside public safety agencies. Receive incoming telephone and voice radio calls for non-emergency assistance; dispatch animal control, water, sewer, electric utility, and street maintenance staff as needed. Enter, retrieve, and update information from teletype networks, including the California Law Enforcement Telecommunications System (CLETS) relating to wanted persons, stolen property, vehicle registration, stolen vehicles and other information. May testify in court proceedings. Build and maintain positive working relationships with co-workers, other City staff, the general public, promoters, vendors, and others using principles of good customer service. Perform related duties as assigned. MINIMUM QUALIFICATIONS Knowledge of : Methods and techniques of proper telephone etiquette. Customer service principles and practices. Principles and practices of record keeping and filing. Correct English usage, spelling, punctuation, and grammar. Modern office procedures, methods, and computer equipment. Principles and practices of work safety. Operations, services, and activities of a modern public safety telecommunications and dispatch center. Call taking and dispatch techniques and protocols used in public safety telecommunications and dispatching activities. Ability to: Learn to answer and prioritize calls for police/fire services and to dispatch appropriate units in response. Intermittently review documents related to dispatching operations; observe, identify, and problem solve incidents while dispatching, remember, understand, interpret and explain operational policies and procedures to the public and staff. On a continuous basis, sit at desk/console for long periods of time. Intermittently, twist and reach office equipment; write or use keyboard to communicate through written means; verbally give instructions to officers in the field; monitor and hear officer's responses over the radio; answer incoming telephone lines; and lift and carry weight of 10 pounds or less. Learn standard radio broadcasting procedures and rules associated with operation of an emergency services communication network, including pre-arrival emergency medical instructions per established protocols; learn to monitor multiple frequencies. Learn to operate dispatch, teletype and other computer programs and equipment related to public safety communications and records. Learn to analyze a situation and determine an effective course of action; learn to adjust quickly to changing situations and assign reasonable priorities to incoming calls. Learn to interpret and apply laws, ordinances, and departmental policies and procedures. Learn to remain calm, speak clearly, listen and determine appropriate course of action during emergency situations. Perform multiple cognitive and manual tasks simultaneously. Express him/herself in English in a clear, distinct, and understanding manner when speaking. Effectively communicate and maintain composure with and elicit information from hysterical, upset, irate, hearing impaired, and/or non-English speaking citizens. Operate a variety of office equipment such as a copier, fax machine and computer. Preserve confidentiality of sensitive material routinely encountered as part of work assignment. Type at a speed of 40 words per minute, net of errors. Establish and maintain effective working relationships with those contacted in the course of work. Communicate clearly and concisely, both orally and in writing. Independently assess the nature and level of emergency and/or business calls for services and respond appropriately. Train Dispatcher I level personnel, as assigned. Experience and Training Experience: Two years of experience performing duties similar to that of a Dispatcher I with the City of Roseville (to answer emergency and non-emergency calls for police, fire and other City services; to prioritize calls and dispatch police, fire, or other emergency units as appropriate; to perform related specialized record keeping; and to perform clerical work as required). Training: Equivalent to completion of the twelfth (12th) grade GED, or higher level degree. License or Certificate Some positions may need to possess a valid California driver's license as required by the position by date of appointment. Must obtain a California Peace Officers Standards and Training Commission (P.O.S.T.) Public Safety Dispatcher Basic Certificate within one year of appointment. Must obtain National Academies of Emergency Dispatch (NAEMD) Emergency Medical Dispatch Certificate within one year of appointment. SUPPLEMENTAL QUESTIONNAIRE 1. Your responses to question 3, the applicant's education, training and experience, will be scored using a pre-determined formula. Your responses to these questions must be consistent with your employment application information. This experience must also be described in the "Work Experience" section of this application. Responses to the supplemental questionnaire that are inconsistent from your "Work Experience" section in the application will not be scored. I understand and agree with the above instructions. Yes No 2. Was any of the work experience listed on your application an unpaid internship, or volunteer work? If so, please list below which ones. 3. How many years of experience do you have performing duties similar to that of a Dispatcher I? Less than 2 Years 2-3 Years 3-4 Years 4-5 Years 5-6 Years 6+ Years SELECTION PROCESS All candidates meeting the minimum qualifications will have their application scored in a Formula Rate Examination. The applicant's experience and education will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the Employment List. Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check and depending on position applied for a pre-employment medical exam and a drug and alcohol screening test. THE CITY OF ROSEVILLE IS AN EQUAL OPPORTUNITY EMPLOYER. IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS. MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION. Benefits For more information regarding the City's benefits, visit our website at here . This position is in RPA. Recruitment Contact Contact phone: (916)774-5475 Contact email: recruitment@roseville.ca.us
City of Maricopa, AZ
Maricopa, Arizona, United States
General Summary
Essential Duties & Responsibilities
Minimum and Preferred Entrance Qualifications
Competencies for Successful Performance of Job Duties
General Summary
Essential Duties & Responsibilities
Minimum and Preferred Entrance Qualifications
Competencies for Successful Performance of Job Duties
CITY OF PETALUMA, CA
Petaluma, California, United States
Summary/Class Characteristics Working With Our Community To Provide Professional Police Services Since 1858 Public Safety Dispatcher - Lateral This recruitment is for Lateral Public Safety Dispatcher (Full-time and temporary part-time/per-diem) candidates with prior experience only. Full-time positions receive benefits and are represented. Temporary part-time/per-diem positions are not allocated, are unrepresented and do not receive benefits. Part-time hours vary depending on need and typically do not exceed 20 hours per week. To be considered for this recruitment, candidates must have at least one year of dispatcher experience and have completed a California POST Public Safety Dispatcher Basic Course. Special Pays as a Full Time Public Safety Dispatcher: Uniform Allowance: $260 annually POST Dispatcher Certificate Pay: 1.5% for POST Intermediate Dispatcher Certificate, 3% for POST Advanced Dispatcher Certificate. Bilingual Pay: up to $200 per month Public Safety Dispatcher Trainer: 5% as assigned Shift Differential: 3% if assigned to swing shift, 5% if assigned to graveyard shift Longevity Pay: 5% after 15 years of service with the City Benefits as a Full Time Public Safety Dispatcher: CalPERS Retirement: 2% at 60 for "classic" members, 2% at 62 for new members. CalPERS Health Program: City pays 95% of Bay Area Kaiser rate premium for employee and eligible dependents Dental/Vision/Life/LTD Insurance: paid 100% by City Holiday Pay: 156 hours per year Sick Leave: earn 96 hours per year with unlimited accrual Compensatory Time Off Bank: earn hours at 1.5 times actual hours worked up to 240 hours Vacation Time: earn 80-200 hours per year depending on years of service Cash in Lieu of Medical/Dental Benefits: receive 50% of Kaiser Bay Area premium and Dental premium as cash payment (with proof of other insurance for employee and eligible dependents) Please Note (updated April 11, 2022) In order to ensure the City fulfills its primary function of protecting the health and safety of our community and employees, the City of Petaluma has adopted a COVID-19 vaccination and testing policy to help mitigate transmission of COVID-19. All City of Petaluma employees are required to comply with the provisions of the COVID-19 vaccination and testing policy. Therefore, any candidate selected to move forward in the selection process, as a condition of employment, will be required to either: (1) provide proof of full vaccination for COVID-19 (p roof of vaccination means being fully vaccinated according to the latest criteria established by federal and local public health agencies); or (2) submit to weekly COVID-19 testing. The Petaluma Police Department Petaluma Police Department is dedicated to providing the best law enforcement services to the community and it prides itself on community involved programs. Petaluma has a population of approximately 61,000 and encompasses nearly 14 square miles situated 40 miles north of San Francisco Bay Area on U.S. 101, and 30 miles east of the Pacific Ocean. The Police Department staffing includes 84.5 full time employees, including one Chief, one Deputy Chief, four Lieutenants, nine Sergeants, fifty Officers, and other support staff, including the Communications Unit (Dispatch). In addition, the department has K-9 Officers, Traffic Unit, Motorcycle Patrol, SWAT Team, Investigations Unit, and Reserve Community Service Officer Program (Volunteer). The Petaluma Police Department is proactive in Community Oriented Policing Philosophy. The Communications Unit is comprised of a supervisor, 9 full-time, 2 job-share, 1 permanent part-time dispatcher positions. The Petaluma Police Department is a member of the Sonoma County consortium which uses a shared CAD/RMS system. Full Time Dispatchers typically work a 4/10 schedule (4 days per week/10 hours per day). Part Time (Per Diem) Dispatchers are required to work a minimum of 20 hours per month. Duties The duties, skills, and demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with a disability to perform the essential duties, skills, and demands. Receive 911 emergency and non-emergency calls for service; evaluate the nature of the emergency; enter information into computer terminals; determine appropriate response level, priority and type of resources required, dispatch police, fire, and medical personnel and equipment; update and monitor information related to the event. Monitor radio traffic and request for services, relay information and/or instructions to personnel, work with other agencies and coordinate mutual response radio traffic. Maintain records of calls for service using the computer aided dispatch system; maintain and access business and premise history files for emergency and other necessary contacts. Process and enter citations into the records management system and perform related clerical duties. Operate in-house and radio paging systems. Monitor closed-circuit security cameras. Assist citizens at the Police Station after business hours. Coordinate responses to after hour emergency calls for City services. May provide new employees with an orientation to City dispatch procedures and services. May be required to provide court testimony. Perform related duties as assigned. Qualifications Knowledge of: Modern office practices and procedures, computers, and software applications. Proper English usage, grammar, spelling, and punctuation. Alphabetic, chronological, and numeric filing systems. Effective communication techniques. Community resources. City and surrounding geography. Education and Experience Any combination equivalent to the education and experience likely to provide the required knowledge and abilities would be qualifying. A typical way to gain such knowledge and abilities would be: Education : Equivalent to graduation from high school. Related college course work desirable. Experience : One (1) year of experience in public safety and/or fire dispatching in a 911 center is required. Physical Demands and Working Environment While performing the duties of this job, the employee is regularly required to sit; use the computer keyboard and mouse, use hands to finger, handle, or feel; reach with hands and arms; talk and hear; stand, walk, and stoop, or crouch. Occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The employee will work in an office environment where the noise level is usually moderate. The City ofPetalumaoffers a wide range of benefits. For details, please find the information here https://cityofpetaluma.org/employee-handouts-and-benefits/ Closing Date/Time: Continuous
Summary/Class Characteristics Working With Our Community To Provide Professional Police Services Since 1858 Public Safety Dispatcher - Lateral This recruitment is for Lateral Public Safety Dispatcher (Full-time and temporary part-time/per-diem) candidates with prior experience only. Full-time positions receive benefits and are represented. Temporary part-time/per-diem positions are not allocated, are unrepresented and do not receive benefits. Part-time hours vary depending on need and typically do not exceed 20 hours per week. To be considered for this recruitment, candidates must have at least one year of dispatcher experience and have completed a California POST Public Safety Dispatcher Basic Course. Special Pays as a Full Time Public Safety Dispatcher: Uniform Allowance: $260 annually POST Dispatcher Certificate Pay: 1.5% for POST Intermediate Dispatcher Certificate, 3% for POST Advanced Dispatcher Certificate. Bilingual Pay: up to $200 per month Public Safety Dispatcher Trainer: 5% as assigned Shift Differential: 3% if assigned to swing shift, 5% if assigned to graveyard shift Longevity Pay: 5% after 15 years of service with the City Benefits as a Full Time Public Safety Dispatcher: CalPERS Retirement: 2% at 60 for "classic" members, 2% at 62 for new members. CalPERS Health Program: City pays 95% of Bay Area Kaiser rate premium for employee and eligible dependents Dental/Vision/Life/LTD Insurance: paid 100% by City Holiday Pay: 156 hours per year Sick Leave: earn 96 hours per year with unlimited accrual Compensatory Time Off Bank: earn hours at 1.5 times actual hours worked up to 240 hours Vacation Time: earn 80-200 hours per year depending on years of service Cash in Lieu of Medical/Dental Benefits: receive 50% of Kaiser Bay Area premium and Dental premium as cash payment (with proof of other insurance for employee and eligible dependents) Please Note (updated April 11, 2022) In order to ensure the City fulfills its primary function of protecting the health and safety of our community and employees, the City of Petaluma has adopted a COVID-19 vaccination and testing policy to help mitigate transmission of COVID-19. All City of Petaluma employees are required to comply with the provisions of the COVID-19 vaccination and testing policy. Therefore, any candidate selected to move forward in the selection process, as a condition of employment, will be required to either: (1) provide proof of full vaccination for COVID-19 (p roof of vaccination means being fully vaccinated according to the latest criteria established by federal and local public health agencies); or (2) submit to weekly COVID-19 testing. The Petaluma Police Department Petaluma Police Department is dedicated to providing the best law enforcement services to the community and it prides itself on community involved programs. Petaluma has a population of approximately 61,000 and encompasses nearly 14 square miles situated 40 miles north of San Francisco Bay Area on U.S. 101, and 30 miles east of the Pacific Ocean. The Police Department staffing includes 84.5 full time employees, including one Chief, one Deputy Chief, four Lieutenants, nine Sergeants, fifty Officers, and other support staff, including the Communications Unit (Dispatch). In addition, the department has K-9 Officers, Traffic Unit, Motorcycle Patrol, SWAT Team, Investigations Unit, and Reserve Community Service Officer Program (Volunteer). The Petaluma Police Department is proactive in Community Oriented Policing Philosophy. The Communications Unit is comprised of a supervisor, 9 full-time, 2 job-share, 1 permanent part-time dispatcher positions. The Petaluma Police Department is a member of the Sonoma County consortium which uses a shared CAD/RMS system. Full Time Dispatchers typically work a 4/10 schedule (4 days per week/10 hours per day). Part Time (Per Diem) Dispatchers are required to work a minimum of 20 hours per month. Duties The duties, skills, and demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with a disability to perform the essential duties, skills, and demands. Receive 911 emergency and non-emergency calls for service; evaluate the nature of the emergency; enter information into computer terminals; determine appropriate response level, priority and type of resources required, dispatch police, fire, and medical personnel and equipment; update and monitor information related to the event. Monitor radio traffic and request for services, relay information and/or instructions to personnel, work with other agencies and coordinate mutual response radio traffic. Maintain records of calls for service using the computer aided dispatch system; maintain and access business and premise history files for emergency and other necessary contacts. Process and enter citations into the records management system and perform related clerical duties. Operate in-house and radio paging systems. Monitor closed-circuit security cameras. Assist citizens at the Police Station after business hours. Coordinate responses to after hour emergency calls for City services. May provide new employees with an orientation to City dispatch procedures and services. May be required to provide court testimony. Perform related duties as assigned. Qualifications Knowledge of: Modern office practices and procedures, computers, and software applications. Proper English usage, grammar, spelling, and punctuation. Alphabetic, chronological, and numeric filing systems. Effective communication techniques. Community resources. City and surrounding geography. Education and Experience Any combination equivalent to the education and experience likely to provide the required knowledge and abilities would be qualifying. A typical way to gain such knowledge and abilities would be: Education : Equivalent to graduation from high school. Related college course work desirable. Experience : One (1) year of experience in public safety and/or fire dispatching in a 911 center is required. Physical Demands and Working Environment While performing the duties of this job, the employee is regularly required to sit; use the computer keyboard and mouse, use hands to finger, handle, or feel; reach with hands and arms; talk and hear; stand, walk, and stoop, or crouch. Occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The employee will work in an office environment where the noise level is usually moderate. The City ofPetalumaoffers a wide range of benefits. For details, please find the information here https://cityofpetaluma.org/employee-handouts-and-benefits/ Closing Date/Time: Continuous
CITY OF LAGUNA BEACH, CA
Laguna Beach, CA, United States
Description The City of Laguna Beach Police Department is accepting applications for the position of Public Safety Dispatcher - Entry Level. The Position: Under the general supervision of a Police Sergeant, dispatches public safety equipment and personnel (Police, Fire and Marine Safety) in response to requests for service using telephone, computer, and radio communications systems. Responds to emergency calls for public safety service(s) requiring independent judgment as to a course of action where unprecedented situations may arise; performs a variety of general support duties related to communication activities including recordkeeping, typing, monitoring alarm systems and teletype communications; performs related duties as assigned. Reports to/Supervises: Reports to the Support Services Supervisor and in his or her absence, reports to the shift Watch Commander. In the Chain of Command structure, the Public Safety Dispatcher ultimately report to the Support Services Division Commander (Captain or Lieutenant), excluding issues where the chain of command might be circumvented. Required Competencies: Handling Stress Decision Making Listening Oral Communication Attention to Detail Integrity and Ethics Analyzing & Interpreting Data Critical Thinking Using Technology Adaptability Self-Management Legal & Regulatory Navigation Handling Conflict Teamwork Selection Process: All interested applicants must submit a completed online city application. Applications will be accepted on a continuous basis with a first review on Tuesday, February 21, 2023. The selection process will include the following components: Peace Officer Standards & Training (P.O.S.T.) Public Safety Dispatcher Entry-Level Test (in compliance with P.O.S.T. standards, the exam evaluates verbal, reasoning, memory, and perceptual abilities) Structured Panel Interview - Applicants must pass the P.O.S.T. Public Safety Dispatcher Entry-Level Test to be invited to the Structured Panel Interview *Applicants that have a valid P.O.S.T Public Safety Dispatcher training certification may be exempt from taking the P.O.S.T. Public Safety Dispatcher exam. Applicants who have successfully completed the P.O.S.T. Entry-level Dispatch Exam through another public safety agency within twelve (12) months of application may be excused from taking the P.O.S.T. Public Safety Dispatcher exam. Written verification of this test score must be submitted to Human Resources for review prior to the date of the written exam. Those recommended for further evaluation will undergo a department interview with City staff. Based on the Department's needs, the selection process listed may be modified. Candidates will be notified via e-mail of any changes in the selection process. Pre-Placement Process : All prospective candidates must successfully pass a background security investigation, polygraph examination, pre-employment physical examination including a drug test, and a psychological examination. Examples of Duties The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Receives, screens and transmits public safety calls via telephone and radio communications systems Dispatches public safety personnel and equipment (Police, Fire and Marine Safety) in response to requests for service Performs intensive data inputting of information received via computer keyboard Types departmental reports and initiates forms related to the operation and procedures of the Records Division Completes reports and complaints for court prosecution May make personal searches of prisoners Initiates and sends messages and requests for information on law enforcement computer systems Employee has considerable contact over the radio and telephone with public safety employees in the field and the general public, frequently in emotionally stressful situations Works evening, weekend and holiday shifts as assigned Minimum Qualifications Any combination demonstrating the ability to effectively and successfully perform the duties of the position is considered qualifying. A typical combination is as follows: Education: Graduation from high school or equivalent. Experience: Two (2) years of experience in clerical and public contact work is required. Typing speed of at least 30 wpm is required (Note: typing certifications are not required to apply, but will be required at a later date.) License/Certificate: Possession of any certification and/or license relevant to the position of public safety dispatcher is preferred. Supplemental Information Knowledge of: Office procedures and methods Ability to: Keep basic records and type on a computer Work shifts, including evenings/nights and weekends (minimum of 48 hours a month) Learn the rules of the Federal Communications Commission regarding radio transmissions Work under stressful situations and exercise good judgment in emergencies Accurately record and retain data given verbally Skills: Possess a clear speaking voice and an excellent memory Capable of making rapid and appropriate decisions Constant alertness and attention to detail when dealing with the public and dispatching personnel and equipment Laguna Beach: With seven miles of City beaches and towering hills with captivating Pacific views, Laguna Beach residents enjoy some of the most stunning landscapes in Southern California. The City of Laguna Beach hosts millions of visitors to its world-famous arts festivals and beautiful beaches. Services provided to its resident population of approximately 23,000 include police, fire, marine safety, recreation, parks, public works, community development, parking, transit and animal control. The Department: The Police Department is organized into two divisions (Support Services, and Investigative and Field Services), and provides general law enforcement services, including animal control. Closing Date/Time:
Description The City of Laguna Beach Police Department is accepting applications for the position of Public Safety Dispatcher - Entry Level. The Position: Under the general supervision of a Police Sergeant, dispatches public safety equipment and personnel (Police, Fire and Marine Safety) in response to requests for service using telephone, computer, and radio communications systems. Responds to emergency calls for public safety service(s) requiring independent judgment as to a course of action where unprecedented situations may arise; performs a variety of general support duties related to communication activities including recordkeeping, typing, monitoring alarm systems and teletype communications; performs related duties as assigned. Reports to/Supervises: Reports to the Support Services Supervisor and in his or her absence, reports to the shift Watch Commander. In the Chain of Command structure, the Public Safety Dispatcher ultimately report to the Support Services Division Commander (Captain or Lieutenant), excluding issues where the chain of command might be circumvented. Required Competencies: Handling Stress Decision Making Listening Oral Communication Attention to Detail Integrity and Ethics Analyzing & Interpreting Data Critical Thinking Using Technology Adaptability Self-Management Legal & Regulatory Navigation Handling Conflict Teamwork Selection Process: All interested applicants must submit a completed online city application. Applications will be accepted on a continuous basis with a first review on Tuesday, February 21, 2023. The selection process will include the following components: Peace Officer Standards & Training (P.O.S.T.) Public Safety Dispatcher Entry-Level Test (in compliance with P.O.S.T. standards, the exam evaluates verbal, reasoning, memory, and perceptual abilities) Structured Panel Interview - Applicants must pass the P.O.S.T. Public Safety Dispatcher Entry-Level Test to be invited to the Structured Panel Interview *Applicants that have a valid P.O.S.T Public Safety Dispatcher training certification may be exempt from taking the P.O.S.T. Public Safety Dispatcher exam. Applicants who have successfully completed the P.O.S.T. Entry-level Dispatch Exam through another public safety agency within twelve (12) months of application may be excused from taking the P.O.S.T. Public Safety Dispatcher exam. Written verification of this test score must be submitted to Human Resources for review prior to the date of the written exam. Those recommended for further evaluation will undergo a department interview with City staff. Based on the Department's needs, the selection process listed may be modified. Candidates will be notified via e-mail of any changes in the selection process. Pre-Placement Process : All prospective candidates must successfully pass a background security investigation, polygraph examination, pre-employment physical examination including a drug test, and a psychological examination. Examples of Duties The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Receives, screens and transmits public safety calls via telephone and radio communications systems Dispatches public safety personnel and equipment (Police, Fire and Marine Safety) in response to requests for service Performs intensive data inputting of information received via computer keyboard Types departmental reports and initiates forms related to the operation and procedures of the Records Division Completes reports and complaints for court prosecution May make personal searches of prisoners Initiates and sends messages and requests for information on law enforcement computer systems Employee has considerable contact over the radio and telephone with public safety employees in the field and the general public, frequently in emotionally stressful situations Works evening, weekend and holiday shifts as assigned Minimum Qualifications Any combination demonstrating the ability to effectively and successfully perform the duties of the position is considered qualifying. A typical combination is as follows: Education: Graduation from high school or equivalent. Experience: Two (2) years of experience in clerical and public contact work is required. Typing speed of at least 30 wpm is required (Note: typing certifications are not required to apply, but will be required at a later date.) License/Certificate: Possession of any certification and/or license relevant to the position of public safety dispatcher is preferred. Supplemental Information Knowledge of: Office procedures and methods Ability to: Keep basic records and type on a computer Work shifts, including evenings/nights and weekends (minimum of 48 hours a month) Learn the rules of the Federal Communications Commission regarding radio transmissions Work under stressful situations and exercise good judgment in emergencies Accurately record and retain data given verbally Skills: Possess a clear speaking voice and an excellent memory Capable of making rapid and appropriate decisions Constant alertness and attention to detail when dealing with the public and dispatching personnel and equipment Laguna Beach: With seven miles of City beaches and towering hills with captivating Pacific views, Laguna Beach residents enjoy some of the most stunning landscapes in Southern California. The City of Laguna Beach hosts millions of visitors to its world-famous arts festivals and beautiful beaches. Services provided to its resident population of approximately 23,000 include police, fire, marine safety, recreation, parks, public works, community development, parking, transit and animal control. The Department: The Police Department is organized into two divisions (Support Services, and Investigative and Field Services), and provides general law enforcement services, including animal control. Closing Date/Time:
LOS ALTOS, CA
Los Altos, California, United States
City of Los Altos Invites you to apply for the position of: Communications Officer Annual Salary: $101,962.37- $123,935.90 EXCITING OPPORTUNITY! The Police Communications Center is a fast-paced environment serving first responders and the community during emergency and non-emergency events. Communications Officers interact daily with the public and law enforcement personnel through phone calls, 9-1-1 events, in person and over the police radio system. We are looking for highly skilled professionals who can multi-task and react calmly during emergency situations, while making quick decisions and determining the nature and severity of service calls. If you are looking to make a difference in the City of Los Altos while working in the Communications Center, this position is for you! ABOUT THE POSITION Under general supervision, the Communications Officer, as a member of the Police Department, transmits and receives information over the police and public works radio system; dispatches routine and emergency calls for service; types, records, and files information; handles emergency and non-emergency telephone calls utilizing complex technical aids, such as computer aided dispatch systems (CAD), and performs related work as assigned. Essential and other important responsibilities and duties may include, but are not limited to, the following: Receives emergency and non-emergency telephone calls from the public for police, fire, or other emergency services; determines the nature of the call and the resources necessary to respond. Monitors police radio communications; maintains contact with police units to track officer status and respond to need for additional resources; monitors various radio channels to keep abreast of county-wide police activities affecting the City and assist other county agencies with mutual aid. Prioritizes requests for police and other public safety services; determines availability and location of patrol units; transmits information and dispatches police personnel and equipment in response to calls; routes calls for fire and emergency medical assistance to the Santa Clara County Fire Department. Assists police personnel in the field by quickly and accurately researching and relaying criminal history information and other requested data. Receives and coordinates requests for emergency Public Works assistance outside of the City’s normal business hours (pertaining to full municipal services in Los Altos, and sewer maintenance requests in Los Altos Hills and the surrounding unincorporated areas). IDEAL CANDIDATE Is highly professional, patient, respectful, and ethical; possesses excellent problem-solving skills; ability to multi-task in stressful situations. Communicates effectively and proactively both verbally and in writing. Enjoys working in a small-town atmosphere with an engaged public, including merchants, property owners and residents. MINIMUM QUALIFICATIONS KNOWLEDGE OF : Standard office methods, procedures, software and equipment; Geography of the local area; General public safety communications practices; Principles of customer service. SKILL AND ABILITY TO : Multi-task and prioritize; Efficiently use radio and other communications equipment; Communicate effectively, both orally and in writing; Analyze situations quickly and accurately; Maintain composure and work effectively under pressure; Understand and follow oral and written direction; Demonstrate initiative and exercise good judgment in the performance of duties; Establish, maintain, and promote positive working relationships with employees, other agencies, and the public. EXPERIENCE, EDUCATION, & CERTIFICATES : Any combination of the listed experience and education requirements may lead to a qualifying application. A typical way to obtain the knowledge and abilities would be: Experience: A minimum of one year of public safety radio dispatching and/or basic clerical experience is required Education: Possession of a High School Diploma or G.E.D. equivalent is required. Proof of successful completion of either the Criticall Dispatcher test with a passing score or the P.O.S.T. Entry-level Dispatcher Test with a T-score of 50 or above. (Lateral applicants that are currently employed as a Public Safety Dispatcher (non-probationary) do not need to submit proof of test scores, however a California POST Dispatcher Academy Certificate is required.) Completion of college-level coursework is highly desirable Certificates: Possession of a typing certificate with a minimum of 50 wpm dated within one year of the application date must be included as an attachment. Possession of Basic P.O.S.T. Dispatch Certificate is highly desirable and may be substituted for work experience. PHYSICAL DEMANDS REQUIREMENTS AND GENERAL WORKING CONDITIONS : This position will require the ability to work rotating shifts on an on-going basis, including irregular hours on short notice. This position will also be assigned a uniform to wear during work hours. COMPENSATION & BENEFITS: The salary range for this position ranges from $101,962.37 - $123,935.90 annually. Placement within the range will be DOE. This is a full-time, non-exempt and represented by Los Altos Peace Officers’ Association. Retirement: Hired Prior to 12/31/2011: 2.7% @ 55, with employee paying a contribution of 8%; highest 12-consecutive month compensation. Hired from 01/01/2012 - 12/30/2012: 2% @ 60, with employees paying a contribution of 7%; highest average 36-consecutive month compensation Hired on or after 01/01/2013: 2% @ 62 plan, with employee paying a contribution of 6.75%; highest average 36-consecutive month compensation. The City does not participate in Social Security. Certificate Pay: 5% of base pay for POST Intermediate Certificate, additional 2.5% for Advanced POST Certificate, & additional 2.5% for Supervisory POST Certificate. 1% of base pay for Crisis Intervention Training Program (CIT). Quality of Life Wellness Benefit: $1,300 annually towards quality-of-life wellness expenses, FSA, or 457 retirement plans. Health Plans: Choice of HMO or PPO plans through CalPERS Health with select family plans covered at 100%. Dental/Vision: City also offers a dental and vision reimbursement plan. Flexible Spending Plan: Dependent care and health care reimbursement plan available Deferred Compensation: Voluntary participation in either Nationwide or Mission Square Retirement Holidays: The Communications Officer classifications receives pay for the 14 City-observed holidays in the form of 5% percent of base pay for regularly scheduled hours each pay period. Vacation: Vacation starting at 14 days annually RECRUITMENT PROCESS: This recruitment is open until filled with the first review of applications on December 15 th , 2022. Prior to hire, candidates will be required to successfully complete a pre-employment process, including a complete background investigation. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose a conviction will result in a disqualification or termination.
City of Los Altos Invites you to apply for the position of: Communications Officer Annual Salary: $101,962.37- $123,935.90 EXCITING OPPORTUNITY! The Police Communications Center is a fast-paced environment serving first responders and the community during emergency and non-emergency events. Communications Officers interact daily with the public and law enforcement personnel through phone calls, 9-1-1 events, in person and over the police radio system. We are looking for highly skilled professionals who can multi-task and react calmly during emergency situations, while making quick decisions and determining the nature and severity of service calls. If you are looking to make a difference in the City of Los Altos while working in the Communications Center, this position is for you! ABOUT THE POSITION Under general supervision, the Communications Officer, as a member of the Police Department, transmits and receives information over the police and public works radio system; dispatches routine and emergency calls for service; types, records, and files information; handles emergency and non-emergency telephone calls utilizing complex technical aids, such as computer aided dispatch systems (CAD), and performs related work as assigned. Essential and other important responsibilities and duties may include, but are not limited to, the following: Receives emergency and non-emergency telephone calls from the public for police, fire, or other emergency services; determines the nature of the call and the resources necessary to respond. Monitors police radio communications; maintains contact with police units to track officer status and respond to need for additional resources; monitors various radio channels to keep abreast of county-wide police activities affecting the City and assist other county agencies with mutual aid. Prioritizes requests for police and other public safety services; determines availability and location of patrol units; transmits information and dispatches police personnel and equipment in response to calls; routes calls for fire and emergency medical assistance to the Santa Clara County Fire Department. Assists police personnel in the field by quickly and accurately researching and relaying criminal history information and other requested data. Receives and coordinates requests for emergency Public Works assistance outside of the City’s normal business hours (pertaining to full municipal services in Los Altos, and sewer maintenance requests in Los Altos Hills and the surrounding unincorporated areas). IDEAL CANDIDATE Is highly professional, patient, respectful, and ethical; possesses excellent problem-solving skills; ability to multi-task in stressful situations. Communicates effectively and proactively both verbally and in writing. Enjoys working in a small-town atmosphere with an engaged public, including merchants, property owners and residents. MINIMUM QUALIFICATIONS KNOWLEDGE OF : Standard office methods, procedures, software and equipment; Geography of the local area; General public safety communications practices; Principles of customer service. SKILL AND ABILITY TO : Multi-task and prioritize; Efficiently use radio and other communications equipment; Communicate effectively, both orally and in writing; Analyze situations quickly and accurately; Maintain composure and work effectively under pressure; Understand and follow oral and written direction; Demonstrate initiative and exercise good judgment in the performance of duties; Establish, maintain, and promote positive working relationships with employees, other agencies, and the public. EXPERIENCE, EDUCATION, & CERTIFICATES : Any combination of the listed experience and education requirements may lead to a qualifying application. A typical way to obtain the knowledge and abilities would be: Experience: A minimum of one year of public safety radio dispatching and/or basic clerical experience is required Education: Possession of a High School Diploma or G.E.D. equivalent is required. Proof of successful completion of either the Criticall Dispatcher test with a passing score or the P.O.S.T. Entry-level Dispatcher Test with a T-score of 50 or above. (Lateral applicants that are currently employed as a Public Safety Dispatcher (non-probationary) do not need to submit proof of test scores, however a California POST Dispatcher Academy Certificate is required.) Completion of college-level coursework is highly desirable Certificates: Possession of a typing certificate with a minimum of 50 wpm dated within one year of the application date must be included as an attachment. Possession of Basic P.O.S.T. Dispatch Certificate is highly desirable and may be substituted for work experience. PHYSICAL DEMANDS REQUIREMENTS AND GENERAL WORKING CONDITIONS : This position will require the ability to work rotating shifts on an on-going basis, including irregular hours on short notice. This position will also be assigned a uniform to wear during work hours. COMPENSATION & BENEFITS: The salary range for this position ranges from $101,962.37 - $123,935.90 annually. Placement within the range will be DOE. This is a full-time, non-exempt and represented by Los Altos Peace Officers’ Association. Retirement: Hired Prior to 12/31/2011: 2.7% @ 55, with employee paying a contribution of 8%; highest 12-consecutive month compensation. Hired from 01/01/2012 - 12/30/2012: 2% @ 60, with employees paying a contribution of 7%; highest average 36-consecutive month compensation Hired on or after 01/01/2013: 2% @ 62 plan, with employee paying a contribution of 6.75%; highest average 36-consecutive month compensation. The City does not participate in Social Security. Certificate Pay: 5% of base pay for POST Intermediate Certificate, additional 2.5% for Advanced POST Certificate, & additional 2.5% for Supervisory POST Certificate. 1% of base pay for Crisis Intervention Training Program (CIT). Quality of Life Wellness Benefit: $1,300 annually towards quality-of-life wellness expenses, FSA, or 457 retirement plans. Health Plans: Choice of HMO or PPO plans through CalPERS Health with select family plans covered at 100%. Dental/Vision: City also offers a dental and vision reimbursement plan. Flexible Spending Plan: Dependent care and health care reimbursement plan available Deferred Compensation: Voluntary participation in either Nationwide or Mission Square Retirement Holidays: The Communications Officer classifications receives pay for the 14 City-observed holidays in the form of 5% percent of base pay for regularly scheduled hours each pay period. Vacation: Vacation starting at 14 days annually RECRUITMENT PROCESS: This recruitment is open until filled with the first review of applications on December 15 th , 2022. Prior to hire, candidates will be required to successfully complete a pre-employment process, including a complete background investigation. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose a conviction will result in a disqualification or termination.
Sacramento County, CA
Sacramento, California, United States
The Position This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on: 02/15/23, 03/15/23 and 04/26/23 (final) Under general supervision, the Senior Airport Operations Dispatcher leads, plans, schedules, and oversees the work of Airport Operations Dispatchers while performing the same duties as those being led; ensures completion of tasks in accordance with established policies and procedures; communicates policies, procedures and job expectations; and provides training to staff. Examples of Knowledge and Abilities Knowledge of: Principles and practices of leadership, mentoring, and training Applicable federal, state, and local laws, codes, and regulations Operational characteristics, services, and activities of assigned programs and functions Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignment English usage, spelling, grammar, and punctuation Operations and capabilities of communications center equipment such as multiple channel radio receivers and transmitters, computer based phone systems, and alarm signaling devices, Computer Aided Dispatch (CAD) system Personal computer operations including standard MS Windows applications Principles, practices, and procedures of modern public safety dispatch Effective report writing techniques Ability to: Lead and train Airport Operations Dispatcher staff Plan, coordinate, assign, and review the work of staff Provide work direction and instruction Research and evaluate work problems, and recommend solutions Develop and maintain cooperative, effective working relationships with others Communicate clearly and concisely, both verbally and in writing Interpret and apply applicable federal, state, and local laws, codes, and regulations Apply customer service skills, including the identification of customer needs and follow up to ensure customer commitments have been met Effectively handle multiple concurrent tasks including radio and telephone traffic, computer operations, video monitoring, and access control Operate a variety of computer, telecommunications, video and other equipment, including keyboarding rapidly and accurately Remain sufficiently calm, analyze information, and make effective decisions under emergency conditions Read, understand, and apply a variety of data, visual information, maps and computer screens Receive and transmit information accurately Employment Qualifications Minimum Qualifications Two years of full-time paid experience operating telecommunications and dispatching equipment. Experience must include extensive public contact in a high volume call and/or emergency dispatch environment while coordinating multiple concurrent tasks. Note: If the word “experience” is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. General Qualifications Criminal History and Background Checks : The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate’s ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained. The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.5, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act. License Requirement: A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License, or comply with state and federal requirements for utilization, may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Certification Requirement : Incumbents in this class must obtain and maintain an Emergency Medical Dispatcher Certification issued by a contracted vendor chosen by the Sacramento County Department of Airports within one year of appointment and recertify every two years. Failure to obtain or maintain the appropriate certification may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Special Access: Incumbents in this class must acquire and maintain an airport security badge upon appointment to the airport facility in order to access secure County airport locations. Failure to obtain or maintain the appropriate special access may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Age Requirement : Minimum age - 18 years. Physical Requirements: Positions in this class require the incumbents to be able to: Have sufficient hearing to understand audio communication over a telephone or two-way radio. Have sufficient color vision to perform all the required duties. Have good hand/eye coordination and finger dexterity. Wear head-sets that restrict physical movement in the work area. Sit and view video displays for extended periods of time. Individuals who do not meet these requirements due to disability will be reviewed on a case-by-case basis. Working Conditions: Positions in this class require the incumbents to work weekends, holidays, and shift assignments. Probationary Period The probationary period for this classification is six (6) months. Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net EMPLOYEE BENEFITS As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP). GENERAL BENEFITS: Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net. TEMPORARY POSITIONS: Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions. SALARY STEP INCREASES: The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained. PAY: All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty. VACATION: Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days. HOLIDAYS: 14.5 holidays per year as recognized. SICK LEAVE: Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit. PARENTAL LEAVE: Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations. TUITION REIMBURSEMENT: Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement. RETIREMENT: Social Security and Sacramento County Employees' Retirement System coverage. HEALTH INSURANCE: The County offers a variety of health plan design options to fit individual needs. DENTAL INSURANCE: The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person. LIFE INSURANCE: The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction. DEFERRED COMPENSATION: The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal. EMPLOYEE ASSISTANCE PROGRAM: The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as: Legal Advice/Difficult Decisions Marriage or Family Relationships Financial or Credit Worries/Elder Care Alcohol and Drug Abuse WELLNESS INCENTIVE PROGRAM: The County will recognize and award time off to eligible employees who maintain an excellent attendance record. FLEXIBLE SPENDING ACCOUNT: The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses. DEPENDENT CARE REIMBURSEMENT ACCOUNT: Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working. MEDICAL REIMBURSEMENT ACCOUNT: The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan. WORKERS' COMPENSATION: In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California. SACRAMENTO CREDIT UNION: The credit union offers loan facilities and systematic saving plans through payroll deduction. SELECTION AND PLACEMENT Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age. Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations. FOR APPLICANTS WITH DISABILITIES ONLY: Every effort is made to provide reasonable accommodations to disabled applicants such as in the selection of test sites, aides, or other equipment which permits the disabled applicants to compete in the examination process. Applicants with disabilities requesting an applicable ADA testing accommodation must complete a Reasonable Accommodation Request Form filled out and signed by the applicant and their doctor. This form must be submitted to the Disability Compliance Office, 700 H Street, Room 5720, Sacramento, CA 95814, by the cut-off date or final filing date as listed in this job announcement. Download the Reasonable Accommodation Request Form by clicking here or contact by mail or in person the Sacramento County Employment Services Division or Disability Compliance Office. MINIMUM QUALIFICATIONS: Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification. "Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. PROMOTIONAL EXAMINATIONS: If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications. OPEN EXAMINATIONS: Any person who meets the minimum qualifications may apply. CONTINUOUS FILING EXAMINATIONS: Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received. ELIGIBLE LISTS: Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists. EXAMINATION RATINGS: Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director. APPEAL PROCESS: Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination. Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586 . Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate. FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs): https://personnel.saccounty.net/Pages/EmploymentServicesFAQs.aspx OTHER INFORMATION VETERAN'S PREFERENCE: Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes. "Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service. Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty. CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT: As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment. CONFLICT OF INTEREST CODE: Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest. CONCURRENT EMPLOYMENT: No employee may concurrently occupy more than one County position. SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION): Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that: Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and The certification of eligibles who possess special skills have been approved by the Civil Service Commission. PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING: The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant. DRIVER LICENSE: Possession of a valid California Driver License may be required for some positions. PROBATIONARY PERIOD: Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months. AGENCY SHOP/FAIR SHARE FEE: Some positions require, as a condition of continued employment, that the person either: 1. Become a union member; 2. Pay a fair share fee to the union; or, 3. Meet specific requirements under which an equivalent amount must be paid to a charity. FINGERPRINTING AND CRIMINAL RECORD CHECKS: Fingerprinting and criminal record checks are required for some positions. Closing Date/Time: 4/26/2023 5:00 PM Pacific
The Position This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on: 02/15/23, 03/15/23 and 04/26/23 (final) Under general supervision, the Senior Airport Operations Dispatcher leads, plans, schedules, and oversees the work of Airport Operations Dispatchers while performing the same duties as those being led; ensures completion of tasks in accordance with established policies and procedures; communicates policies, procedures and job expectations; and provides training to staff. Examples of Knowledge and Abilities Knowledge of: Principles and practices of leadership, mentoring, and training Applicable federal, state, and local laws, codes, and regulations Operational characteristics, services, and activities of assigned programs and functions Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignment English usage, spelling, grammar, and punctuation Operations and capabilities of communications center equipment such as multiple channel radio receivers and transmitters, computer based phone systems, and alarm signaling devices, Computer Aided Dispatch (CAD) system Personal computer operations including standard MS Windows applications Principles, practices, and procedures of modern public safety dispatch Effective report writing techniques Ability to: Lead and train Airport Operations Dispatcher staff Plan, coordinate, assign, and review the work of staff Provide work direction and instruction Research and evaluate work problems, and recommend solutions Develop and maintain cooperative, effective working relationships with others Communicate clearly and concisely, both verbally and in writing Interpret and apply applicable federal, state, and local laws, codes, and regulations Apply customer service skills, including the identification of customer needs and follow up to ensure customer commitments have been met Effectively handle multiple concurrent tasks including radio and telephone traffic, computer operations, video monitoring, and access control Operate a variety of computer, telecommunications, video and other equipment, including keyboarding rapidly and accurately Remain sufficiently calm, analyze information, and make effective decisions under emergency conditions Read, understand, and apply a variety of data, visual information, maps and computer screens Receive and transmit information accurately Employment Qualifications Minimum Qualifications Two years of full-time paid experience operating telecommunications and dispatching equipment. Experience must include extensive public contact in a high volume call and/or emergency dispatch environment while coordinating multiple concurrent tasks. Note: If the word “experience” is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. General Qualifications Criminal History and Background Checks : The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate’s ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained. The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.5, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act. License Requirement: A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License, or comply with state and federal requirements for utilization, may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Certification Requirement : Incumbents in this class must obtain and maintain an Emergency Medical Dispatcher Certification issued by a contracted vendor chosen by the Sacramento County Department of Airports within one year of appointment and recertify every two years. Failure to obtain or maintain the appropriate certification may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Special Access: Incumbents in this class must acquire and maintain an airport security badge upon appointment to the airport facility in order to access secure County airport locations. Failure to obtain or maintain the appropriate special access may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Age Requirement : Minimum age - 18 years. Physical Requirements: Positions in this class require the incumbents to be able to: Have sufficient hearing to understand audio communication over a telephone or two-way radio. Have sufficient color vision to perform all the required duties. Have good hand/eye coordination and finger dexterity. Wear head-sets that restrict physical movement in the work area. Sit and view video displays for extended periods of time. Individuals who do not meet these requirements due to disability will be reviewed on a case-by-case basis. Working Conditions: Positions in this class require the incumbents to work weekends, holidays, and shift assignments. Probationary Period The probationary period for this classification is six (6) months. Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net EMPLOYEE BENEFITS As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP). GENERAL BENEFITS: Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net. TEMPORARY POSITIONS: Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions. SALARY STEP INCREASES: The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained. PAY: All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty. VACATION: Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days. HOLIDAYS: 14.5 holidays per year as recognized. SICK LEAVE: Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit. PARENTAL LEAVE: Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations. TUITION REIMBURSEMENT: Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement. RETIREMENT: Social Security and Sacramento County Employees' Retirement System coverage. HEALTH INSURANCE: The County offers a variety of health plan design options to fit individual needs. DENTAL INSURANCE: The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person. LIFE INSURANCE: The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction. DEFERRED COMPENSATION: The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal. EMPLOYEE ASSISTANCE PROGRAM: The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as: Legal Advice/Difficult Decisions Marriage or Family Relationships Financial or Credit Worries/Elder Care Alcohol and Drug Abuse WELLNESS INCENTIVE PROGRAM: The County will recognize and award time off to eligible employees who maintain an excellent attendance record. FLEXIBLE SPENDING ACCOUNT: The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses. DEPENDENT CARE REIMBURSEMENT ACCOUNT: Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working. MEDICAL REIMBURSEMENT ACCOUNT: The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan. WORKERS' COMPENSATION: In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California. SACRAMENTO CREDIT UNION: The credit union offers loan facilities and systematic saving plans through payroll deduction. SELECTION AND PLACEMENT Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age. Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations. FOR APPLICANTS WITH DISABILITIES ONLY: Every effort is made to provide reasonable accommodations to disabled applicants such as in the selection of test sites, aides, or other equipment which permits the disabled applicants to compete in the examination process. Applicants with disabilities requesting an applicable ADA testing accommodation must complete a Reasonable Accommodation Request Form filled out and signed by the applicant and their doctor. This form must be submitted to the Disability Compliance Office, 700 H Street, Room 5720, Sacramento, CA 95814, by the cut-off date or final filing date as listed in this job announcement. Download the Reasonable Accommodation Request Form by clicking here or contact by mail or in person the Sacramento County Employment Services Division or Disability Compliance Office. MINIMUM QUALIFICATIONS: Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification. "Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. PROMOTIONAL EXAMINATIONS: If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications. OPEN EXAMINATIONS: Any person who meets the minimum qualifications may apply. CONTINUOUS FILING EXAMINATIONS: Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received. ELIGIBLE LISTS: Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists. EXAMINATION RATINGS: Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director. APPEAL PROCESS: Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination. Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586 . Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate. FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs): https://personnel.saccounty.net/Pages/EmploymentServicesFAQs.aspx OTHER INFORMATION VETERAN'S PREFERENCE: Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes. "Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service. Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty. CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT: As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment. CONFLICT OF INTEREST CODE: Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest. CONCURRENT EMPLOYMENT: No employee may concurrently occupy more than one County position. SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION): Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that: Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and The certification of eligibles who possess special skills have been approved by the Civil Service Commission. PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING: The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant. DRIVER LICENSE: Possession of a valid California Driver License may be required for some positions. PROBATIONARY PERIOD: Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months. AGENCY SHOP/FAIR SHARE FEE: Some positions require, as a condition of continued employment, that the person either: 1. Become a union member; 2. Pay a fair share fee to the union; or, 3. Meet specific requirements under which an equivalent amount must be paid to a charity. FINGERPRINTING AND CRIMINAL RECORD CHECKS: Fingerprinting and criminal record checks are required for some positions. Closing Date/Time: 4/26/2023 5:00 PM Pacific
CITY OF SUNNYVALE, CA
Sunnyvale, California, United States
Description PUBLIC SAFETY DISPATCHER - LATERAL Regular Full Time Employment Opportunity This recruitment is open on a continuous basis and selections may be made at any time within the process. It is recommended to apply immediately. The first review for applications received is Monday, February 13, 2023 . A complete application packet will consist of a City of Sunnyvale employment application, responses to the required supplemental questions, and a current (dated within one year of application) typing certificate verifying 35 or more net words per minute. Please note: For this recruitment, online or in-person typing tests will be accepted. For more information on how to obtain and submit a typing certificate, please contact the Human Resources front desk at (408) 730-7490 or via email to humanresources@sunnyvale.ca.gov . Under general supervision of the Senior Public Safety Dispatcher, processes emergency and non-emergency calls for service; dispatches police, fire, medical, rescue, animal control or other emergency equipment, by telephone or radio, utilizing complex technical aids, such as computer aided dispatch systems (CAD); and performs related work as required. Distinguishing Characteristics The position of Public Safety Dispatcher is a fully qualified journey-level technical classification. This classification differs from the lower-level classification of Public Safety Dispatcher-In-Training in that the Public Safety Dispatcher-In-Training is the entry level classification whereby incumbents are learning to perform the duties of the classification. It is further distinguished from the higher-level classification of Senior Public Safety Dispatcher in that the Senior Public Safety Dispatcher has supervisory responsibility. Essential Job Functions (May include, but are not limited to, the following): Answers the telephone and receives 9-1-1, emergency and non-emergency requests for assistance, evaluates the information provided and creates computer aided dispatch (CAD) system event; relays information to other jurisdictions or provides pre-arrival and post-dispatch instructions to the caller; processes and prioritizes incoming calls. Dispatches fire, police, medical and animal control personnel and equipment on both routine and emergency calls utilizing a CAD system, multiple video display terminals, radio dispatching consoles and related equipment. Monitors and maintains status of public safety personnel and equipment; analyzes situations accurately and takes effective action to help ensure officer safety; may participate in the reassignment of fire equipment to ensure adequate city-wide fire protection. Provides operational support for police, fire, and medical operations including warrant checks and confirmations, tow requests, and facilitation of outside agency assistance and mutual aid request. Provides Emergency Medical dispatch, and Emergency Fire dispatch, including pre-arrival and post-dispatch instructions. Maintains familiarity with major roads, streets, areas, and industrial and public facilities within the city limits. Maintains records of all calls received and prepares reports of critical incidents; performs routine clerical work associated with the assignment. Monitor Text to 9-1-1. May provide one-on-one dispatcher operational training. WORKING CONDITIONS Work is performed in a structured and often stressful work environment that includes structured breaks and lunch schedules. Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in using a computer keyboard. Additionally, the position requires near and far vision in reading documents and computer screens, and the ability to distinguish and interpret the meaning of colors on video display terminals. The position requires the ability to view multiple video display terminals for extended periods of time in low light. Acute hearing sufficient to distinguish and comprehend simultaneous communications from several sources is required, as is the ability to speak in a clear and distinct manner and carry on multiple conversations while distinguishing background radio communications. The need to lift, drag and push files, paper, books and documents weighing up to 10 pounds is also required. Work is performed in a confined area and incumbents wear a headset, which restricts physical movement about the work area. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations. Minimum Qualifications Education and Experience: The minimum qualifications for education and experience can be met in the following way: Graduation from high school or tested equivalent; AND Two years of experience dispatching police and/or fire services for a public safety agency utilizing contemporary dispatching technical tools, including computer aided dispatching systems; OR Successful completion of probation as a Public Safety Dispatcher-in-Training with the City of Sunnyvale. Knowledge of: Police, fire, medical and/or animal control call processing protocols, dispatching and emergency procedures. Contemporary dispatching technical tools and equipment, including computer aided dispatching systems. Primary roads, streets, highways, major buildings and public facilities within the city limits. Methods and techniques for responding to calls for emergency service. Office methods, procedures, software and equipment. Police and fire codes, including California Penal Code, Vehicle Code and Sunnyvale Municipal Code. Proper record-keeping techniques. Principles of customer service. Ability to: Operate a computer-aided dispatch system with sufficient speed and accuracy to document field activity and create calls for dispatch within response criteria guidelines. Analyze situations quickly and accurately and take effective action to assure officer and citizen safety. Accurately enter information into the computer aided dispatch system while simultaneously receiving information by phone or radio. Extract information or data from multiple video terminal displays which dynamically update. Apply Department of Public Safety telephone answering techniques, policies and procedures. Memorize street names and locations. Type at a rate of 35 net words per minute. Work in a highly structured environment where all communications and work are recorded or documented as public record. Maintain composure and work effectively under pressure. Carry on multiple conversations while distinguishing background radio communication. Operate a computer using word processing and business software and other office equipment. Understand and follow written and oral instructions. Communicate effectively, both orally and in writing. Establish and maintain and promote positive and effective working relationships with employees, other agencies and the public. Demonstrate initiative and exercise good judgment in the performance of duties. Work independently and as a team member; recognize and set priorities and meet deadlines. Observe safety principles and work in a safe manner. Willingness to: Work any shift, on any day, including irregular hours on short notice. Complete Fire and Medical certification courses, approved by the International Academy of Emergency Dispatch, within one year of appointment or in accordance with an extended time-line as approved by management. Wear a uniform. License/Certificates: Possession and continued maintenance of a valid class C California driver's license or the ability to provide alternative transportation as approved by the appointing authority and a safe driving record. Possession of a California Peace Officers Standards and Training (POST) Basic Dispatch certificate within one year of appointment. Completion of Emergency Medical and Fire Dispatch certification courses, approved by the International Academy of Emergency Dispatch, within one year of appointment, and subsequent continued maintenance of Emergency Medical and Fire Dispatch certification. DESIRABLE QUALIFICATIONS Possession of Emergency Fire Dispatch and Emergency Medical Dispatch certification course at hire. Possession of POST Dispatch certificate. Application and Selection Process This is a continuous recruitment which may close at any time. If you are interested in this opportunity, please submit a complete City of Sunnyvale application with responses to the supplemental questions and a current (dated within one year) typing certificate verifying at least 35 net words per minute (online typing tests are accepted) to the Department of Human Resources (postmarks or faxes are not accepted). Candidates are asked to fully describe any training, education, experience, or skills relevant to this position. Electronic applications may be submitted on-line through the City's employment page at Sunnyvale.ca.gov , Search: 'CITY JOBS'. Late or incomplete applications will not be accepted. EXAM PROCESS Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, the most qualified candidates will be invited to participate in the examination process, which may consist of an oral examination. (Note: The examination process may be changed as deemed necessary by the Director of Human Resources). SELECTION PROCESS Candidates who receive a passing score on the examination will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. Any candidate that is selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a background history check, as well as medical exam(s) administered by a City-selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. Positions which are covered by the Department of Transportation regulations are required to submit to a pre-employment drug test and to random drug and alcohol testing. INFORMATION ABOUT PROOF OF EDUCATION Any successful candidate, selected by the hiring department will be required to submit proof of education (i.e. original copy of the diploma or college/university transcripts). ADDITIONAL INFORMATION Positions in this job classification are represented by the Communications Officers Association (COA). The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), religious creed, color, sex (includes gender, gender identity, gender expression, transgender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnicity, national origin, ancestry, citizenship status, military and veteran status, marital status, family relationship, age, medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application Summary of Communication Officers Association Benefits COA Benefits Notice of CFRA (California Family Rights Act) Rights and Obligations Closing Date/Time: Continuous
Description PUBLIC SAFETY DISPATCHER - LATERAL Regular Full Time Employment Opportunity This recruitment is open on a continuous basis and selections may be made at any time within the process. It is recommended to apply immediately. The first review for applications received is Monday, February 13, 2023 . A complete application packet will consist of a City of Sunnyvale employment application, responses to the required supplemental questions, and a current (dated within one year of application) typing certificate verifying 35 or more net words per minute. Please note: For this recruitment, online or in-person typing tests will be accepted. For more information on how to obtain and submit a typing certificate, please contact the Human Resources front desk at (408) 730-7490 or via email to humanresources@sunnyvale.ca.gov . Under general supervision of the Senior Public Safety Dispatcher, processes emergency and non-emergency calls for service; dispatches police, fire, medical, rescue, animal control or other emergency equipment, by telephone or radio, utilizing complex technical aids, such as computer aided dispatch systems (CAD); and performs related work as required. Distinguishing Characteristics The position of Public Safety Dispatcher is a fully qualified journey-level technical classification. This classification differs from the lower-level classification of Public Safety Dispatcher-In-Training in that the Public Safety Dispatcher-In-Training is the entry level classification whereby incumbents are learning to perform the duties of the classification. It is further distinguished from the higher-level classification of Senior Public Safety Dispatcher in that the Senior Public Safety Dispatcher has supervisory responsibility. Essential Job Functions (May include, but are not limited to, the following): Answers the telephone and receives 9-1-1, emergency and non-emergency requests for assistance, evaluates the information provided and creates computer aided dispatch (CAD) system event; relays information to other jurisdictions or provides pre-arrival and post-dispatch instructions to the caller; processes and prioritizes incoming calls. Dispatches fire, police, medical and animal control personnel and equipment on both routine and emergency calls utilizing a CAD system, multiple video display terminals, radio dispatching consoles and related equipment. Monitors and maintains status of public safety personnel and equipment; analyzes situations accurately and takes effective action to help ensure officer safety; may participate in the reassignment of fire equipment to ensure adequate city-wide fire protection. Provides operational support for police, fire, and medical operations including warrant checks and confirmations, tow requests, and facilitation of outside agency assistance and mutual aid request. Provides Emergency Medical dispatch, and Emergency Fire dispatch, including pre-arrival and post-dispatch instructions. Maintains familiarity with major roads, streets, areas, and industrial and public facilities within the city limits. Maintains records of all calls received and prepares reports of critical incidents; performs routine clerical work associated with the assignment. Monitor Text to 9-1-1. May provide one-on-one dispatcher operational training. WORKING CONDITIONS Work is performed in a structured and often stressful work environment that includes structured breaks and lunch schedules. Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in using a computer keyboard. Additionally, the position requires near and far vision in reading documents and computer screens, and the ability to distinguish and interpret the meaning of colors on video display terminals. The position requires the ability to view multiple video display terminals for extended periods of time in low light. Acute hearing sufficient to distinguish and comprehend simultaneous communications from several sources is required, as is the ability to speak in a clear and distinct manner and carry on multiple conversations while distinguishing background radio communications. The need to lift, drag and push files, paper, books and documents weighing up to 10 pounds is also required. Work is performed in a confined area and incumbents wear a headset, which restricts physical movement about the work area. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations. Minimum Qualifications Education and Experience: The minimum qualifications for education and experience can be met in the following way: Graduation from high school or tested equivalent; AND Two years of experience dispatching police and/or fire services for a public safety agency utilizing contemporary dispatching technical tools, including computer aided dispatching systems; OR Successful completion of probation as a Public Safety Dispatcher-in-Training with the City of Sunnyvale. Knowledge of: Police, fire, medical and/or animal control call processing protocols, dispatching and emergency procedures. Contemporary dispatching technical tools and equipment, including computer aided dispatching systems. Primary roads, streets, highways, major buildings and public facilities within the city limits. Methods and techniques for responding to calls for emergency service. Office methods, procedures, software and equipment. Police and fire codes, including California Penal Code, Vehicle Code and Sunnyvale Municipal Code. Proper record-keeping techniques. Principles of customer service. Ability to: Operate a computer-aided dispatch system with sufficient speed and accuracy to document field activity and create calls for dispatch within response criteria guidelines. Analyze situations quickly and accurately and take effective action to assure officer and citizen safety. Accurately enter information into the computer aided dispatch system while simultaneously receiving information by phone or radio. Extract information or data from multiple video terminal displays which dynamically update. Apply Department of Public Safety telephone answering techniques, policies and procedures. Memorize street names and locations. Type at a rate of 35 net words per minute. Work in a highly structured environment where all communications and work are recorded or documented as public record. Maintain composure and work effectively under pressure. Carry on multiple conversations while distinguishing background radio communication. Operate a computer using word processing and business software and other office equipment. Understand and follow written and oral instructions. Communicate effectively, both orally and in writing. Establish and maintain and promote positive and effective working relationships with employees, other agencies and the public. Demonstrate initiative and exercise good judgment in the performance of duties. Work independently and as a team member; recognize and set priorities and meet deadlines. Observe safety principles and work in a safe manner. Willingness to: Work any shift, on any day, including irregular hours on short notice. Complete Fire and Medical certification courses, approved by the International Academy of Emergency Dispatch, within one year of appointment or in accordance with an extended time-line as approved by management. Wear a uniform. License/Certificates: Possession and continued maintenance of a valid class C California driver's license or the ability to provide alternative transportation as approved by the appointing authority and a safe driving record. Possession of a California Peace Officers Standards and Training (POST) Basic Dispatch certificate within one year of appointment. Completion of Emergency Medical and Fire Dispatch certification courses, approved by the International Academy of Emergency Dispatch, within one year of appointment, and subsequent continued maintenance of Emergency Medical and Fire Dispatch certification. DESIRABLE QUALIFICATIONS Possession of Emergency Fire Dispatch and Emergency Medical Dispatch certification course at hire. Possession of POST Dispatch certificate. Application and Selection Process This is a continuous recruitment which may close at any time. If you are interested in this opportunity, please submit a complete City of Sunnyvale application with responses to the supplemental questions and a current (dated within one year) typing certificate verifying at least 35 net words per minute (online typing tests are accepted) to the Department of Human Resources (postmarks or faxes are not accepted). Candidates are asked to fully describe any training, education, experience, or skills relevant to this position. Electronic applications may be submitted on-line through the City's employment page at Sunnyvale.ca.gov , Search: 'CITY JOBS'. Late or incomplete applications will not be accepted. EXAM PROCESS Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, the most qualified candidates will be invited to participate in the examination process, which may consist of an oral examination. (Note: The examination process may be changed as deemed necessary by the Director of Human Resources). SELECTION PROCESS Candidates who receive a passing score on the examination will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. Any candidate that is selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a background history check, as well as medical exam(s) administered by a City-selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. Positions which are covered by the Department of Transportation regulations are required to submit to a pre-employment drug test and to random drug and alcohol testing. INFORMATION ABOUT PROOF OF EDUCATION Any successful candidate, selected by the hiring department will be required to submit proof of education (i.e. original copy of the diploma or college/university transcripts). ADDITIONAL INFORMATION Positions in this job classification are represented by the Communications Officers Association (COA). The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), religious creed, color, sex (includes gender, gender identity, gender expression, transgender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnicity, national origin, ancestry, citizenship status, military and veteran status, marital status, family relationship, age, medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application Summary of Communication Officers Association Benefits COA Benefits Notice of CFRA (California Family Rights Act) Rights and Obligations Closing Date/Time: Continuous
CITY OF SUNNYVALE, CA
Sunnyvale, California, United States
Description PUBLIC SAFETY DISPATCHER-IN-TRAINING Regular Full-Time Employment Opportunity This recruitment is open on a continuous basis and selections may be made at any time within the process. It is recommended to apply immediately. A complete application packet will consist of a City of Sunnyvale employment application, responses to the required supplemental questions, a current (dated within one year of application) T-Score of 55 or higher on the POST Entry-level Dispatcher Selection Test Battery, and a current (dated within one year of application) typing certificate verifying 35 or more net words per minute. Please note: For this recruitment, online or in-person typing tests will be accepted. Click here for more information about the POST Dispatcher Test at www.theacademy.ca.gov , The Academy - South Bay Regional Public Safety Training Consortium: POST Dispatcher Training Level FAQs Click here to view upcoming test dates, or to make a reservation for the POST Entry-Level Dispatcher Selection Test at The Academy at POST Dispatcher Test Event For more information on how to obtain and submit a typing certificate, please contact the Human Resources via email to humanresources@sunnyvale.ca.gov . Under supervision and in a trainee capacity, processes emergency and non-emergency calls for service; dispatches police, fire, medical, rescue, animal control or other emergency equipment, by telephone or radio, utilizing complex technical aids, such as computer aided dispatch systems (CAD); and, performs other related duties as assigned. DISTINGUISHING CHARACTERISTICS Public Safety Dispatcher-In-Training is the entry and trainee level in the public safety dispatcher series. Under close supervision, incumbents are trained in dispatching techniques, equipment and protocols. Work assignments change frequently in order to facilitate training. Employees are subject to daily and weekly observation reports until they demonstrate the ability to perform independently. This classification is distinguished from the higher level Public Safety Dispatcher in that the latter is the fully trained, journey level classification in the series. This is an alternately staffed classification. Public Safety Dispatcher-In-Training incumbents are required to achieve the knowledge, skills and abilities necessary to advance to the Public Safety Dispatcher level within the twelve month probationary period. Essential Job Functions (May include, but are not limited to, the following): Dispatches public safety personnel and equipment on both routine and emergency calls utilizing a computer aided dispatch system, multiple video display terminals, radio dispatching consoles, and related equipment. Answers the telephone and receives 9-1-1, emergency and non-emergency requests for assistance, evaluates the information provided and creates a CAD system event, relays information to other jurisdictions or provides information for the caller; processes and prioritizes incoming calls. Monitors and maintains status of public safety personnel and equipment; analyzes situations accurately and takes effective action to help ensure officer safety; may initiate the reassignment of fire equipment to ensure adequate city-wide fire protection. Inquires, interprets, verifies, receives, and disseminates information from law enforcement computer networks, such as wanted persons, stolen property, vehicle registration, and all points bulletins. Provides Emergency Medical Dispatch, and Emergency Fire Dispatch, including pre-arrival and post-dispatch instructions. Provides the public with basic instructions to safeguard persons in hazardous situations prior to the arrival of trained emergency personnel. Maintains familiarity with major roads, streets, areas, and industrial and public facilities within the city limits. Maintains records of all calls received and prepares reports of critical incidents; performs routine clerical work associated with the assignment. Monitor text to 9-1-1. WORKING CONDITIONS Work is performed in a structured and often stressful work environment that includes structured breaks and lunch schedules. Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in using a computer keyboard. Additionally, the position requires near and far vision in reading documents and computer screens, and the ability to distinguish and interpret the meaning of colors on video display terminals. The position requires the ability to view multiple video display terminals for extended periods of time in low light. Acute hearing sufficient to distinguish and comprehend simultaneous communications from several sources is required, as is the ability to speak in a clear and distinct manner and carry on multiple conversations while distinguishing background radio communications. The need to lift, drag and push files, paper, books and documents weighing up to 10 pounds is also required. Work is performed in a confined area and incumbents wear a headset, which restricts physical movement about the work area. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations. Minimum Qualifications Education and Experience: The minimum qualifications for education and experience can be met in the following way: Graduation from high school or tested equivalent, AND One year of work experience providing customer service to the public. Knowledge, Skills, and Abilities Working Knowledge of: Effective customer service techniques. Some Knowledge of: Office practices, methods and equipment, including a computer and a variety of word processing and other software applications. Proper record-keeping techniques. Ability to: Learn to operate a computer-aided dispatch system with sufficient speed and accuracy to document field activity and create calls for dispatch within response criteria guidelines. Obtain essential information from reporting parties about the nature of the emergency. Learn to analyze situations accurately and take effective action to assure officer and citizen safety. Learn to accurately enter information into the computer aided dispatch system while simultaneously receiving information by phone or radio. Learn to extract information or data from multiple video terminal displays which dynamically update. Learn and apply Department of Public Safety telephone answering techniques, policies and procedures. Learn the primary roads, streets, highways, major buildings and public facilities within the city limits, and memorize names and locations. Maintain composure, exercise sound judgment, and work quickly and accurately under pressure in emergency situations. Communicate clearly and distinctly using radio and telephone equipment. Communicate clearly and concisely in English, both orally and in writing. Read and interpret policies, procedures, protocols and maps. Maintain accurate records and spell correctly. Follow oral and written instructions. Type at a rate of 35 net words per minute. Work independently and as a member of a team. Establish and maintain effective working relationships. Deal tactfully with the public and with others and ensure that the City's philosophy of excellent customer service is understood and carried out in all forms of communication. Work in a highly structured environment where all communications or work are recorded or documented as public record. Observe safety principles and work in a safe manner. Willingness to: Work any shift, on any day, including irregular hours on short notice. Complete both Emergency Fire and Medical Dispatch certification courses, approved by the International Academy of Emergency Dispatch, within one year of appointment or in accordance with an extended time-line as approved by management. Wear a uniform. License/Certificates: Possession and continued maintenance of a valid class C California driver's license and a safe driving record, or the ability to provide alternate transportation which is approved by the appointing authority. Completion of a Basic Dispatcher certification course approved by the California Peace Officers Standards and Training organization (POST) within one year of appointment. Possession of a POST Public Safety Dispatcher certificate within 18 months of appointment. Completion of Emergency Medical and Fire Dispatch certification courses, approved by the International Academy of Emergency Dispatch, within one year of appointment, and subsequent continued maintenance of Emergency Medical and Fire Dispatch certification. Application and Selection Process This is a continuous recruitment which may close at any time. If you are interested in this opportunity, please submit a complete City of Sunnyvale application with responses to the supplemental questions, a current (dated within one year of application) T-Score of 55 or higher received on the POST Entry-level Dispatcher Selection Test Battery, and a current (dated within one year of application) typing certificate verifying at least 35 net words per minute, to the Department of Human Resource. Please note: For this recruitment, online or in-person typing tests will be accepted. Click here for more information about the POST Dispatcher Test at www.theacademy.ca.gov , The Academy - South Bay Regional Public Safety Training Consortium : POST Dispatcher Training Level FAQs Click here to view upcoming test dates, or to make a reservation for the POST Entry-Level Dispatcher Selection Test at The Academy at POST Dispatcher Test Event Candidates are asked to fully describe any training, education, experience, or skills relevant to this position. Electronic applications may be submitted online through the City's employment page at Sunnyvale.ca.gov , Search: 'CITY JOBS'. Late or incomplete applications will not be accepted. EXAM PROCESS Applications will be screened based on the minimum qualifications of this position. Based upon a review of the application materials, qualified candidates will be invited to participate in the next stage of the recruitment process, which will consist of a CritiCall test on a future date to be determined. Those candidates that receive a passing score on the test will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. (Note: The examination process may be changed as deemed necessary by the Director of Human Resources). SELECTION PROCESS Any candidate selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a background history check, psychological exam, as well as medical exam(s) including an alcohol/drug screening administered by a City-selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. Positions which are covered by the Department of Transportation regulations are required to submit to a pre-employment drug test and to random drug and alcohol testing. INFORMATION ABOUT PROOF OF EDUCATION Any successful candidate selected by the hiring department will be required to submit proof of education (i.e. original copy of the diploma or college/university transcripts). ADDITIONAL INFORMATION To be considered for this opportunity, eligible current employees must have an overall rating of competent on the most recent performance evaluation. This position is represented by the Communications Officers Association (COA) The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), religious creed, color, sex (includes gender, gender identity, gender expression, transgender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnicity, national origin, ancestry, citizenship status, military and veteran status, marital status, family relationship, age, medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application. Summary of Communication Officers Association Benefits COA Benefits Notice of CFRA (California Family Rights Act) Rights and Obligations Closing Date/Time: Continuous
Description PUBLIC SAFETY DISPATCHER-IN-TRAINING Regular Full-Time Employment Opportunity This recruitment is open on a continuous basis and selections may be made at any time within the process. It is recommended to apply immediately. A complete application packet will consist of a City of Sunnyvale employment application, responses to the required supplemental questions, a current (dated within one year of application) T-Score of 55 or higher on the POST Entry-level Dispatcher Selection Test Battery, and a current (dated within one year of application) typing certificate verifying 35 or more net words per minute. Please note: For this recruitment, online or in-person typing tests will be accepted. Click here for more information about the POST Dispatcher Test at www.theacademy.ca.gov , The Academy - South Bay Regional Public Safety Training Consortium: POST Dispatcher Training Level FAQs Click here to view upcoming test dates, or to make a reservation for the POST Entry-Level Dispatcher Selection Test at The Academy at POST Dispatcher Test Event For more information on how to obtain and submit a typing certificate, please contact the Human Resources via email to humanresources@sunnyvale.ca.gov . Under supervision and in a trainee capacity, processes emergency and non-emergency calls for service; dispatches police, fire, medical, rescue, animal control or other emergency equipment, by telephone or radio, utilizing complex technical aids, such as computer aided dispatch systems (CAD); and, performs other related duties as assigned. DISTINGUISHING CHARACTERISTICS Public Safety Dispatcher-In-Training is the entry and trainee level in the public safety dispatcher series. Under close supervision, incumbents are trained in dispatching techniques, equipment and protocols. Work assignments change frequently in order to facilitate training. Employees are subject to daily and weekly observation reports until they demonstrate the ability to perform independently. This classification is distinguished from the higher level Public Safety Dispatcher in that the latter is the fully trained, journey level classification in the series. This is an alternately staffed classification. Public Safety Dispatcher-In-Training incumbents are required to achieve the knowledge, skills and abilities necessary to advance to the Public Safety Dispatcher level within the twelve month probationary period. Essential Job Functions (May include, but are not limited to, the following): Dispatches public safety personnel and equipment on both routine and emergency calls utilizing a computer aided dispatch system, multiple video display terminals, radio dispatching consoles, and related equipment. Answers the telephone and receives 9-1-1, emergency and non-emergency requests for assistance, evaluates the information provided and creates a CAD system event, relays information to other jurisdictions or provides information for the caller; processes and prioritizes incoming calls. Monitors and maintains status of public safety personnel and equipment; analyzes situations accurately and takes effective action to help ensure officer safety; may initiate the reassignment of fire equipment to ensure adequate city-wide fire protection. Inquires, interprets, verifies, receives, and disseminates information from law enforcement computer networks, such as wanted persons, stolen property, vehicle registration, and all points bulletins. Provides Emergency Medical Dispatch, and Emergency Fire Dispatch, including pre-arrival and post-dispatch instructions. Provides the public with basic instructions to safeguard persons in hazardous situations prior to the arrival of trained emergency personnel. Maintains familiarity with major roads, streets, areas, and industrial and public facilities within the city limits. Maintains records of all calls received and prepares reports of critical incidents; performs routine clerical work associated with the assignment. Monitor text to 9-1-1. WORKING CONDITIONS Work is performed in a structured and often stressful work environment that includes structured breaks and lunch schedules. Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in using a computer keyboard. Additionally, the position requires near and far vision in reading documents and computer screens, and the ability to distinguish and interpret the meaning of colors on video display terminals. The position requires the ability to view multiple video display terminals for extended periods of time in low light. Acute hearing sufficient to distinguish and comprehend simultaneous communications from several sources is required, as is the ability to speak in a clear and distinct manner and carry on multiple conversations while distinguishing background radio communications. The need to lift, drag and push files, paper, books and documents weighing up to 10 pounds is also required. Work is performed in a confined area and incumbents wear a headset, which restricts physical movement about the work area. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations. Minimum Qualifications Education and Experience: The minimum qualifications for education and experience can be met in the following way: Graduation from high school or tested equivalent, AND One year of work experience providing customer service to the public. Knowledge, Skills, and Abilities Working Knowledge of: Effective customer service techniques. Some Knowledge of: Office practices, methods and equipment, including a computer and a variety of word processing and other software applications. Proper record-keeping techniques. Ability to: Learn to operate a computer-aided dispatch system with sufficient speed and accuracy to document field activity and create calls for dispatch within response criteria guidelines. Obtain essential information from reporting parties about the nature of the emergency. Learn to analyze situations accurately and take effective action to assure officer and citizen safety. Learn to accurately enter information into the computer aided dispatch system while simultaneously receiving information by phone or radio. Learn to extract information or data from multiple video terminal displays which dynamically update. Learn and apply Department of Public Safety telephone answering techniques, policies and procedures. Learn the primary roads, streets, highways, major buildings and public facilities within the city limits, and memorize names and locations. Maintain composure, exercise sound judgment, and work quickly and accurately under pressure in emergency situations. Communicate clearly and distinctly using radio and telephone equipment. Communicate clearly and concisely in English, both orally and in writing. Read and interpret policies, procedures, protocols and maps. Maintain accurate records and spell correctly. Follow oral and written instructions. Type at a rate of 35 net words per minute. Work independently and as a member of a team. Establish and maintain effective working relationships. Deal tactfully with the public and with others and ensure that the City's philosophy of excellent customer service is understood and carried out in all forms of communication. Work in a highly structured environment where all communications or work are recorded or documented as public record. Observe safety principles and work in a safe manner. Willingness to: Work any shift, on any day, including irregular hours on short notice. Complete both Emergency Fire and Medical Dispatch certification courses, approved by the International Academy of Emergency Dispatch, within one year of appointment or in accordance with an extended time-line as approved by management. Wear a uniform. License/Certificates: Possession and continued maintenance of a valid class C California driver's license and a safe driving record, or the ability to provide alternate transportation which is approved by the appointing authority. Completion of a Basic Dispatcher certification course approved by the California Peace Officers Standards and Training organization (POST) within one year of appointment. Possession of a POST Public Safety Dispatcher certificate within 18 months of appointment. Completion of Emergency Medical and Fire Dispatch certification courses, approved by the International Academy of Emergency Dispatch, within one year of appointment, and subsequent continued maintenance of Emergency Medical and Fire Dispatch certification. Application and Selection Process This is a continuous recruitment which may close at any time. If you are interested in this opportunity, please submit a complete City of Sunnyvale application with responses to the supplemental questions, a current (dated within one year of application) T-Score of 55 or higher received on the POST Entry-level Dispatcher Selection Test Battery, and a current (dated within one year of application) typing certificate verifying at least 35 net words per minute, to the Department of Human Resource. Please note: For this recruitment, online or in-person typing tests will be accepted. Click here for more information about the POST Dispatcher Test at www.theacademy.ca.gov , The Academy - South Bay Regional Public Safety Training Consortium : POST Dispatcher Training Level FAQs Click here to view upcoming test dates, or to make a reservation for the POST Entry-Level Dispatcher Selection Test at The Academy at POST Dispatcher Test Event Candidates are asked to fully describe any training, education, experience, or skills relevant to this position. Electronic applications may be submitted online through the City's employment page at Sunnyvale.ca.gov , Search: 'CITY JOBS'. Late or incomplete applications will not be accepted. EXAM PROCESS Applications will be screened based on the minimum qualifications of this position. Based upon a review of the application materials, qualified candidates will be invited to participate in the next stage of the recruitment process, which will consist of a CritiCall test on a future date to be determined. Those candidates that receive a passing score on the test will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. (Note: The examination process may be changed as deemed necessary by the Director of Human Resources). SELECTION PROCESS Any candidate selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a background history check, psychological exam, as well as medical exam(s) including an alcohol/drug screening administered by a City-selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. Positions which are covered by the Department of Transportation regulations are required to submit to a pre-employment drug test and to random drug and alcohol testing. INFORMATION ABOUT PROOF OF EDUCATION Any successful candidate selected by the hiring department will be required to submit proof of education (i.e. original copy of the diploma or college/university transcripts). ADDITIONAL INFORMATION To be considered for this opportunity, eligible current employees must have an overall rating of competent on the most recent performance evaluation. This position is represented by the Communications Officers Association (COA) The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), religious creed, color, sex (includes gender, gender identity, gender expression, transgender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnicity, national origin, ancestry, citizenship status, military and veteran status, marital status, family relationship, age, medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application. Summary of Communication Officers Association Benefits COA Benefits Notice of CFRA (California Family Rights Act) Rights and Obligations Closing Date/Time: Continuous
Sonoma County, CA
Santa Rosa, CA, United States
Position Information The Sheriff's Office seeks experienced, emergency law enforcement dispatchers. Come to beautiful Sonoma County and become a Sheriff's Communication Dispatcher II! STARTING SALARY UP TO $39.91/HOUR ($83,296/YEAR)* PLUS a $25,000 Signing Bonus ^ When you join the Sonoma County Sheriff's Office, you become part of a strong work family that makes a difference in our community. You can also look forward to excellent benefits including: A cash allowance of approximately $600 per month for full-time positions Eligibility for a salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Premium pay of $1.15 per hour, in addition to the hourly pay rate, for bilingual assignments Differential pay for evening and night shifts Additional premium for POST Intermediate and Advanced Certificates, up to 6.75% of base salary Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year County paid 100% premium contribution for the majority of employee-only and employee + family health plan options An annual Staff Development/Wellness Benefit allowance of up to $850 and ongoing education/training opportunities County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits Retirement fully integrated with Social Security May be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment ^Hiring Incentives The Sheriff's Office is currently offering a $25,000 signing bonus paid over three installments during the first three years of service. Other incentives which may be offered, if applicable, include: Advanced paid vacation and/or sick leave (up to 24 hours per leave type) Relocation reimbursement up to $5,000 About the Position In the Sonoma County Sheriff's Office, the Communications Dispatcher II supports both the public and law enforcement by receiving requests for information and providing pertinent data over the phone and radio. Responsibilities include: Monitoring radio frequencies Receiving and dispatching emergency and non-emergency calls from the public Setting priorities among competing incoming events and dispatching appropriately Utilizing a computer-aided dispatch system In our 24/7 environment, Dispatchers must have the flexibility to work all shifts including holidays (day, swing, grave), and overtime is required. This full, working-level position in the Dispatcher job series is for individuals who have completed a year of law enforcement, emergency dispatch experience with a city, county, state, or federal agency. Possession of a California Commission of Peace Officer Standards and Training (POST) Public Safety Dispatcher's Certificate is highly desired. Being a Dispatcher can be demanding, but for those who have the fortitude and passion for this work, you will be rewarded with camaraderie, and the ability to help others during the times when they most need the support. You also get to have the satisfying feeling that comes from hearing your colleagues confirm, "We have the suspect in custody." To learn more about this assignment, and how we serve the community, please visit the Sonoma County Sheriff's Office website . T he most successful Dispatchers will: Possess significant experience advising callers on how to handle medical and other emergencies Work swiftly, in stressful situations, to manage multiple things happening at once Remain calm, clear, and in control Demonstrate excellent communications skills as well as problem solving skills, empathy, and compassion Have the ability to read maps, and provide clear directions Be proficient in basic computer programs, including Microsoft Office applications, Word and Excel Demonstrate the ability to type quickly and accurately Serving the community since 1850, the Sheriff's Office employs over 650 employees to protect and secure the half-million residents within the 1,768 square miles of Sonoma County. Supporting safety and emergency situations is an exciting and challenging opportunity for the type of person that thrives in a fast-paced environment. You can be confident that a career with the Sonoma County Sheriff's Office will be anything but monotonous. We Want to Hear from You! Would you like to learn more about joining the Sheriff's Office? Visit our Personnel Bureau website or contact us and speak to the Sheriff's recruiting team at 707.565.2779 or email Sheriff-Recruitment@sonoma-county.org . When you join the County of Sonoma, you'll have the freedom to explore the beauty of our county - its picturesque coastline, majestic redwoods, historic towns, fine dining, award winning wineries, and a wide variety of entertainment and cultural activities. Please visit www.sonomacountyconnections.org and www.santarosachamber.com for additional information about the community. *Salary is negotiable. Benefits described herein do not represent a contract and may be changed without notice. Additional information can found in the Sonoma County Law Enforcement Association's Memorandum Of Understanding (SCLEA MOU) and our Employee Benefits Directory . Bilingual positions require English and Spanish skills at either the basic (conversational) or fluent (reading, writing, and conversational) level. A bilingual examination will be conducted prior to employment to confirm level of skill. The bilingual premium pay begins upon the assignment of a bilingual caseload. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. The Civil Service title is Communications Dispatcher II. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education and Experience: Any combination of education, training, and experience which would likely provide the required knowledge and abilities. Normally, this would include graduation from high school or possession of a G.E.D, and one year of dispatch experience in a law enforcement setting comparable to Communications Dispatcher I. Special requirement: Within one year of employment, and as a condition of probation, employees in this classification must obtain a P.O.S.T. Public Safety Dispatcher's Certificate, as awarded by the State of California, Commission on Police Officers Standards and Training (P.O.S.T.). Special skill requirement: This classification requires the ability to type at a corrected speed of 45 words per minute. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Knowledge, Skills, and Abilities Working knowledge of: streets, roads, major buildings, and geography of Sonoma County; functions of the Sheriff's Office and other public safety agencies; applicable rules, regulations, and procedures including those of the Federal Communications Commission and their application; communications equipment; data entry techniques and computer operations; techniques for effectively working with members of various ages, ethnicities, and socio-economic groups; standard office practices and procedures, including filing and the operation of standard office equipment. Ability to: accurately dispatch, coordinate and direct public safety equipment and personnel; speak clearly and concisely in English; operate communications equipment; operate a keyboard; react quickly, efficiently and calmly in an emergency situation, and to adopt an effective course of action; handle inquiries from the public in a courteous and effective manner; interpret rules and regulations to others; understand and follow complex written and oral instructions; keep records; and work shift schedule, including nights, weekends, and holidays. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be used in assessing minimum qualifications. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state "See Resume" or "See Application" may be considered insufficient. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%). Each application and supplemental questionnaire will be thoroughly evaluated for satisfaction of minimum qualifications and relevance of educational coursework, training, experience, knowledge, and abilities that relate to this position. Candidates possessing the most appropriate job-related qualifications will be placed on an employment list and referred to the department for selection interviews. ADDITIONAL INFORMATION Being part of the Sheriff's Office and being expected to keep the public safe requires a thorough background investigation process. This process includes an assessment of prior work history, verifying educational experiences, court reports, public records searches, understanding past patterns relating to drug usage, financial patterns, etc. This entails gathering a significant amount of information from job candidates and speaking to former employers, friends, family members, etc. Polygraphs, drug tests, and medical, psychological, and physical examinations are also part of this process. Candidates must be honest and forthcoming about information that may arise during the background process. Deception during any portion of this process is grounds for disqualification, even after employment. This process can take anywhere from 3-5 months. Many factors are taken into consideration and one should not assume a credit issue or prior drug use is automatically disqualifying. Candidates will be given the opportunity to present mitigating information they feel should be considered. You are encouraged to be as responsive as possible while this process is taking place to help expedite the timeline, and we encourage you to stay patient and interested in this great career opportunity while this process is taking place. Please read the Sheriff's Office Pre-Employment Drug Use Guidelines for further information. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted on-line at: www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted. The County of Sonoma prioritizes and is committed to continuously providing a workplace where equal employment opportunity is afforded to all people. Please view the County's Equal Employment Opportunity Policy for further information. HR Analyst: AK HR Technician: KK Closing Date: Continuous
Position Information The Sheriff's Office seeks experienced, emergency law enforcement dispatchers. Come to beautiful Sonoma County and become a Sheriff's Communication Dispatcher II! STARTING SALARY UP TO $39.91/HOUR ($83,296/YEAR)* PLUS a $25,000 Signing Bonus ^ When you join the Sonoma County Sheriff's Office, you become part of a strong work family that makes a difference in our community. You can also look forward to excellent benefits including: A cash allowance of approximately $600 per month for full-time positions Eligibility for a salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Premium pay of $1.15 per hour, in addition to the hourly pay rate, for bilingual assignments Differential pay for evening and night shifts Additional premium for POST Intermediate and Advanced Certificates, up to 6.75% of base salary Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year County paid 100% premium contribution for the majority of employee-only and employee + family health plan options An annual Staff Development/Wellness Benefit allowance of up to $850 and ongoing education/training opportunities County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits Retirement fully integrated with Social Security May be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment ^Hiring Incentives The Sheriff's Office is currently offering a $25,000 signing bonus paid over three installments during the first three years of service. Other incentives which may be offered, if applicable, include: Advanced paid vacation and/or sick leave (up to 24 hours per leave type) Relocation reimbursement up to $5,000 About the Position In the Sonoma County Sheriff's Office, the Communications Dispatcher II supports both the public and law enforcement by receiving requests for information and providing pertinent data over the phone and radio. Responsibilities include: Monitoring radio frequencies Receiving and dispatching emergency and non-emergency calls from the public Setting priorities among competing incoming events and dispatching appropriately Utilizing a computer-aided dispatch system In our 24/7 environment, Dispatchers must have the flexibility to work all shifts including holidays (day, swing, grave), and overtime is required. This full, working-level position in the Dispatcher job series is for individuals who have completed a year of law enforcement, emergency dispatch experience with a city, county, state, or federal agency. Possession of a California Commission of Peace Officer Standards and Training (POST) Public Safety Dispatcher's Certificate is highly desired. Being a Dispatcher can be demanding, but for those who have the fortitude and passion for this work, you will be rewarded with camaraderie, and the ability to help others during the times when they most need the support. You also get to have the satisfying feeling that comes from hearing your colleagues confirm, "We have the suspect in custody." To learn more about this assignment, and how we serve the community, please visit the Sonoma County Sheriff's Office website . T he most successful Dispatchers will: Possess significant experience advising callers on how to handle medical and other emergencies Work swiftly, in stressful situations, to manage multiple things happening at once Remain calm, clear, and in control Demonstrate excellent communications skills as well as problem solving skills, empathy, and compassion Have the ability to read maps, and provide clear directions Be proficient in basic computer programs, including Microsoft Office applications, Word and Excel Demonstrate the ability to type quickly and accurately Serving the community since 1850, the Sheriff's Office employs over 650 employees to protect and secure the half-million residents within the 1,768 square miles of Sonoma County. Supporting safety and emergency situations is an exciting and challenging opportunity for the type of person that thrives in a fast-paced environment. You can be confident that a career with the Sonoma County Sheriff's Office will be anything but monotonous. We Want to Hear from You! Would you like to learn more about joining the Sheriff's Office? Visit our Personnel Bureau website or contact us and speak to the Sheriff's recruiting team at 707.565.2779 or email Sheriff-Recruitment@sonoma-county.org . When you join the County of Sonoma, you'll have the freedom to explore the beauty of our county - its picturesque coastline, majestic redwoods, historic towns, fine dining, award winning wineries, and a wide variety of entertainment and cultural activities. Please visit www.sonomacountyconnections.org and www.santarosachamber.com for additional information about the community. *Salary is negotiable. Benefits described herein do not represent a contract and may be changed without notice. Additional information can found in the Sonoma County Law Enforcement Association's Memorandum Of Understanding (SCLEA MOU) and our Employee Benefits Directory . Bilingual positions require English and Spanish skills at either the basic (conversational) or fluent (reading, writing, and conversational) level. A bilingual examination will be conducted prior to employment to confirm level of skill. The bilingual premium pay begins upon the assignment of a bilingual caseload. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. The Civil Service title is Communications Dispatcher II. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education and Experience: Any combination of education, training, and experience which would likely provide the required knowledge and abilities. Normally, this would include graduation from high school or possession of a G.E.D, and one year of dispatch experience in a law enforcement setting comparable to Communications Dispatcher I. Special requirement: Within one year of employment, and as a condition of probation, employees in this classification must obtain a P.O.S.T. Public Safety Dispatcher's Certificate, as awarded by the State of California, Commission on Police Officers Standards and Training (P.O.S.T.). Special skill requirement: This classification requires the ability to type at a corrected speed of 45 words per minute. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Knowledge, Skills, and Abilities Working knowledge of: streets, roads, major buildings, and geography of Sonoma County; functions of the Sheriff's Office and other public safety agencies; applicable rules, regulations, and procedures including those of the Federal Communications Commission and their application; communications equipment; data entry techniques and computer operations; techniques for effectively working with members of various ages, ethnicities, and socio-economic groups; standard office practices and procedures, including filing and the operation of standard office equipment. Ability to: accurately dispatch, coordinate and direct public safety equipment and personnel; speak clearly and concisely in English; operate communications equipment; operate a keyboard; react quickly, efficiently and calmly in an emergency situation, and to adopt an effective course of action; handle inquiries from the public in a courteous and effective manner; interpret rules and regulations to others; understand and follow complex written and oral instructions; keep records; and work shift schedule, including nights, weekends, and holidays. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be used in assessing minimum qualifications. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state "See Resume" or "See Application" may be considered insufficient. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%). Each application and supplemental questionnaire will be thoroughly evaluated for satisfaction of minimum qualifications and relevance of educational coursework, training, experience, knowledge, and abilities that relate to this position. Candidates possessing the most appropriate job-related qualifications will be placed on an employment list and referred to the department for selection interviews. ADDITIONAL INFORMATION Being part of the Sheriff's Office and being expected to keep the public safe requires a thorough background investigation process. This process includes an assessment of prior work history, verifying educational experiences, court reports, public records searches, understanding past patterns relating to drug usage, financial patterns, etc. This entails gathering a significant amount of information from job candidates and speaking to former employers, friends, family members, etc. Polygraphs, drug tests, and medical, psychological, and physical examinations are also part of this process. Candidates must be honest and forthcoming about information that may arise during the background process. Deception during any portion of this process is grounds for disqualification, even after employment. This process can take anywhere from 3-5 months. Many factors are taken into consideration and one should not assume a credit issue or prior drug use is automatically disqualifying. Candidates will be given the opportunity to present mitigating information they feel should be considered. You are encouraged to be as responsive as possible while this process is taking place to help expedite the timeline, and we encourage you to stay patient and interested in this great career opportunity while this process is taking place. Please read the Sheriff's Office Pre-Employment Drug Use Guidelines for further information. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted on-line at: www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted. The County of Sonoma prioritizes and is committed to continuously providing a workplace where equal employment opportunity is afforded to all people. Please view the County's Equal Employment Opportunity Policy for further information. HR Analyst: AK HR Technician: KK Closing Date: Continuous
Sonoma County, CA
Santa Rosa, CA, United States
Position Information Join the Sonoma County Sheriff's Office Family! Become a 9-1-1 Dispatcher. No Experience Required & Multiple Positions Available. STARTING SALARY UP TO $34.90/HOUR ($72,840/YEAR)* PLUS a $25,000 Signing Bonus^ What We Offer A career with the Sheriff's Office is anything but monotonous. When you join the Sonoma County Sheriff's Office, you become part of a strong work family that makes a difference in our community. You can also look forward to a competitive total compensation package* including: A cash allowance of approximately $600 per month for full-time positions An annual Staff Development/Wellness Benefit allowance up to $850 Bilingual premium pay of $1.15 per hour in addition to the hourly pay rate for bilingual assignments Differential pay for evening and night shifts, ranging from 5.0% to 10.0% Additional premiums for POST intermediate and Advanced Certificates, up to 6.75% of base salary Onsite workout facilities Competitive vacation and sick leave accruals, 12 paid holidays per year, and an additional 8 floating holiday hours per year County paid 100% premium contribution for the majority of employee-only and employee + family health plan options County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits Retirement fully integrated with Social Security May be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment Eligibility for a 5% salary increase after 1040 hours (6 months when working full-time) for good work performance; eligibility for a 5% salary increase every year thereafter until reaching the top of the salary range for good work performance With experience and good work performance, career advancement to Communications Dispatcher II ($ 68,541-$83,296) ^Hiring Incentives The Sheriff's Office is currently offering a $25,000 signing bonus paid over three installments during the first three years of service. Other incentives which may be offered, if applicable, include: Advanced paid vacation and/or sick leave (up to 24 hours per leave type) Relocation reimbursement up to $5,000 Note: If you are an experienced Communications Dispatcher, please apply to our separate Communications Dispatcher II recruitment, which also offers a $25,000 signing bonus. Train to Become a 9-1-1 Sheriff's Office Dispatcher Supporting safety and emergency situations is an exciting and challenging opportunity for people who thrive in a fast-paced work environment and enjoy using complex communication systems. Although being a Dispatcher can be demanding, those with determination and a passion for public safety will be rewarded with camaraderie, the ability to help others when needed most, and the satisfaction of hearing colleagues confirm, "We have the suspect in custody." In this entry-level position, you will receive significant training on how to effectively handle a variety of emergency situations. Once on-the-job training is complete, Dispatchers take emergency calls; dispatch, track, and monitor situations happening in the community; and assist Deputies in the field in a wide variety of situations, from looking for a missing person to responding to a robbery in progress. The most successful Dispatchers will: Work swiftly in stressful situations to manage multiple things happening at once Remain calm, clear, and in control Demonstrate excellent communications skills as well as problem solving skills, empathy, and compassion Have experience working with the public and with people in distress Have the ability to advise callers on how to handle medical and other emergencies, read maps, and provide clear directions Be proficient in basic computer programs, including Microsoft Office applications including Word and Excel Demonstrate ability to type quickly and accurately In our 24/7 environment, overtime is required and Dispatchers must have the flexibility to work all shifts (days, swings, graves). As you gain experience and seniority, there is more flexibility in selecting shifts. We Want to Hear from You! Would you like to learn more about joining the Sheriff's Office? Visit our Personnel Bureau website or contact us and speak to the Sheriff's recruiting team at 707.565.2779 or email Sheriff-Recruitment@sonoma-county.org . Please Note: Skills and abilities testing will be conducted by the Sheriff's Office for referred applicants using CritiCall . Top scoring applicants will be contacted for department selection interviews by the Sheriff's Office. As this is not a P.O.S.T. test, a T-Score or pass/fail letter will not be provided by the County of Sonoma Human Resources or the Sonoma County Sheriff's Office. *Salary is negotiable. Benefits described herein do not represent a contract and may be changed without notice. Additional information can found in the Sonoma County Law Enforcement Association's Memorandum Of Understanding (SCLEA MOU) and our Employee Benefits Directory . Bilingual positions require English and Spanish skills at either the basic (conversational) or fluent (reading, writing, and conversational) level. A bilingual examination will be conducted prior to employment to confirm level of skill. The bilingual premium pay begins upon the assignment of a bilingual caseload. This employment list may also be used to fill future full-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified C ou nty employees who wish to be considered for future positions should consider applying to this recruitment . The Civil Service title of this position is Communications Dispatcher I. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education and Experience: Any combination of education, training, and experience which would likely provide the required knowledge and abilities. Normally, this would include graduation from high school or possession of a G.E.D. Some experience receiving information over the phone, radio, or communications system, and simultaneously entering data into a computer is desirable. Special requirement: Within one year of employment, and as a condition of probation, employees in this classification shall complete a P.O.S.T. certified Public Safety Dispatcher's Basic Course. Special skill requirement: This classification requires the ability to type at a corrected speed of 45 words per minute. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Knowledge, Skills, and Abilities Some knowledge of: streets, roads, major buildings and geography of Sonoma County; the functions of the Sheriff's Office and other public safety agencies; communications equipment; data entry techniques and computer operations; techniques for effectively working with members of various ages, ethnicities and socio-economic groups; standard office practices and procedures, including filing and the operation of standard office equipment. Ability to: speak clearly and concisely in English; react quickly, efficiently and calmly in an emergency situation, and adopt an effective course of action; handle inquiries from the public in a courteous and effective manner; learn rules and regulations, including applicable Federal Communications Regulations and their application; understand and follow complex written and oral instructions; learn to operate communications equipment; keep records; type on a keyboard; and work a shift schedule, including nights, weekends, and holidays. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the application, examination, and department selection processes. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be used in assessing minimum qualifications. Please provide specific and detailed responses of a reasonable length to allow for thorough assessment of your qualifications. Responses which state "See Resume" or "See Application" may be considered insufficient. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (Weight 100%). Each application and supplemental questionnaire will be thoroughly evaluated for satisfaction of minimum qualifications and relevance of educational coursework, training, experience, knowledge, and abilities that relate to this position. Candidates possessing the most appropriate job-related qualifications will be placed on an employment list and referred to the department for invitation by the Sheriff's Office for online skills based testing using CritiCall . Please Note: Skills and abilities testing will be conducted by the Sheriff's Office for referred applicants using CritiCall . Top scoring applicants will be contacted for department selection interviews by the Sheriff's Office. As this is not a P.O.S.T. test, a T-Score or pass/fail letter will not be provided by the County of Sonoma Human Resources or the Sonoma County Sheriff's Office. https://criticall911.com/dispatcher-testing/applicants/ BACKGROUND PROCESS Being part of the Sheriff's Office and being expected to keep the public safe requires a thorough background investigation process. This process includes an assessment of prior work history, verifying educational experiences, court reports, public records searches, understanding past patterns relating to drug usage, financial patterns, etc. This entails gathering a significant amount of information from job candidates and speaking to former employers, friends, family members, etc. Polygraphs, drug tests, and medical and physical examinations are also part of this process. Candidates must be honest and forthcoming about information that may arise during the background process. Deception during any portion of this process is grounds for disqualification, even after employment. This process can take anywhere from 3-5 months. Many factors are taken into consideration and one should not assume a credit issue or prior drug use is automatically disqualifying. Candidates will be given the opportunity to present mitigating information they feel should be considered. You are encouraged to be as responsive as possible while this process is taking place to help expedite the timeline, and we encourage you to stay patient and interested in this great career opportunity while this process is taking place. You may also review the Job Classification Screening Schedule to determine the requirements for this position. Please read the Sheriff's Office Pre-Employment Drug Use Guidelines for further information. HOW TO APPLY Applications are accepted on-line at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted. The County of Sonoma prioritizes and is committed to continuously providing a workplace where equal employment opportunity is afforded to all people. Please view the County's Equal Employment Opportunity Policy for further information. HR Analyst: AK HR Technician: KK Closing Date: Continuous
Position Information Join the Sonoma County Sheriff's Office Family! Become a 9-1-1 Dispatcher. No Experience Required & Multiple Positions Available. STARTING SALARY UP TO $34.90/HOUR ($72,840/YEAR)* PLUS a $25,000 Signing Bonus^ What We Offer A career with the Sheriff's Office is anything but monotonous. When you join the Sonoma County Sheriff's Office, you become part of a strong work family that makes a difference in our community. You can also look forward to a competitive total compensation package* including: A cash allowance of approximately $600 per month for full-time positions An annual Staff Development/Wellness Benefit allowance up to $850 Bilingual premium pay of $1.15 per hour in addition to the hourly pay rate for bilingual assignments Differential pay for evening and night shifts, ranging from 5.0% to 10.0% Additional premiums for POST intermediate and Advanced Certificates, up to 6.75% of base salary Onsite workout facilities Competitive vacation and sick leave accruals, 12 paid holidays per year, and an additional 8 floating holiday hours per year County paid 100% premium contribution for the majority of employee-only and employee + family health plan options County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits Retirement fully integrated with Social Security May be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment Eligibility for a 5% salary increase after 1040 hours (6 months when working full-time) for good work performance; eligibility for a 5% salary increase every year thereafter until reaching the top of the salary range for good work performance With experience and good work performance, career advancement to Communications Dispatcher II ($ 68,541-$83,296) ^Hiring Incentives The Sheriff's Office is currently offering a $25,000 signing bonus paid over three installments during the first three years of service. Other incentives which may be offered, if applicable, include: Advanced paid vacation and/or sick leave (up to 24 hours per leave type) Relocation reimbursement up to $5,000 Note: If you are an experienced Communications Dispatcher, please apply to our separate Communications Dispatcher II recruitment, which also offers a $25,000 signing bonus. Train to Become a 9-1-1 Sheriff's Office Dispatcher Supporting safety and emergency situations is an exciting and challenging opportunity for people who thrive in a fast-paced work environment and enjoy using complex communication systems. Although being a Dispatcher can be demanding, those with determination and a passion for public safety will be rewarded with camaraderie, the ability to help others when needed most, and the satisfaction of hearing colleagues confirm, "We have the suspect in custody." In this entry-level position, you will receive significant training on how to effectively handle a variety of emergency situations. Once on-the-job training is complete, Dispatchers take emergency calls; dispatch, track, and monitor situations happening in the community; and assist Deputies in the field in a wide variety of situations, from looking for a missing person to responding to a robbery in progress. The most successful Dispatchers will: Work swiftly in stressful situations to manage multiple things happening at once Remain calm, clear, and in control Demonstrate excellent communications skills as well as problem solving skills, empathy, and compassion Have experience working with the public and with people in distress Have the ability to advise callers on how to handle medical and other emergencies, read maps, and provide clear directions Be proficient in basic computer programs, including Microsoft Office applications including Word and Excel Demonstrate ability to type quickly and accurately In our 24/7 environment, overtime is required and Dispatchers must have the flexibility to work all shifts (days, swings, graves). As you gain experience and seniority, there is more flexibility in selecting shifts. We Want to Hear from You! Would you like to learn more about joining the Sheriff's Office? Visit our Personnel Bureau website or contact us and speak to the Sheriff's recruiting team at 707.565.2779 or email Sheriff-Recruitment@sonoma-county.org . Please Note: Skills and abilities testing will be conducted by the Sheriff's Office for referred applicants using CritiCall . Top scoring applicants will be contacted for department selection interviews by the Sheriff's Office. As this is not a P.O.S.T. test, a T-Score or pass/fail letter will not be provided by the County of Sonoma Human Resources or the Sonoma County Sheriff's Office. *Salary is negotiable. Benefits described herein do not represent a contract and may be changed without notice. Additional information can found in the Sonoma County Law Enforcement Association's Memorandum Of Understanding (SCLEA MOU) and our Employee Benefits Directory . Bilingual positions require English and Spanish skills at either the basic (conversational) or fluent (reading, writing, and conversational) level. A bilingual examination will be conducted prior to employment to confirm level of skill. The bilingual premium pay begins upon the assignment of a bilingual caseload. This employment list may also be used to fill future full-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified C ou nty employees who wish to be considered for future positions should consider applying to this recruitment . The Civil Service title of this position is Communications Dispatcher I. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education and Experience: Any combination of education, training, and experience which would likely provide the required knowledge and abilities. Normally, this would include graduation from high school or possession of a G.E.D. Some experience receiving information over the phone, radio, or communications system, and simultaneously entering data into a computer is desirable. Special requirement: Within one year of employment, and as a condition of probation, employees in this classification shall complete a P.O.S.T. certified Public Safety Dispatcher's Basic Course. Special skill requirement: This classification requires the ability to type at a corrected speed of 45 words per minute. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Knowledge, Skills, and Abilities Some knowledge of: streets, roads, major buildings and geography of Sonoma County; the functions of the Sheriff's Office and other public safety agencies; communications equipment; data entry techniques and computer operations; techniques for effectively working with members of various ages, ethnicities and socio-economic groups; standard office practices and procedures, including filing and the operation of standard office equipment. Ability to: speak clearly and concisely in English; react quickly, efficiently and calmly in an emergency situation, and adopt an effective course of action; handle inquiries from the public in a courteous and effective manner; learn rules and regulations, including applicable Federal Communications Regulations and their application; understand and follow complex written and oral instructions; learn to operate communications equipment; keep records; type on a keyboard; and work a shift schedule, including nights, weekends, and holidays. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the application, examination, and department selection processes. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be used in assessing minimum qualifications. Please provide specific and detailed responses of a reasonable length to allow for thorough assessment of your qualifications. Responses which state "See Resume" or "See Application" may be considered insufficient. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (Weight 100%). Each application and supplemental questionnaire will be thoroughly evaluated for satisfaction of minimum qualifications and relevance of educational coursework, training, experience, knowledge, and abilities that relate to this position. Candidates possessing the most appropriate job-related qualifications will be placed on an employment list and referred to the department for invitation by the Sheriff's Office for online skills based testing using CritiCall . Please Note: Skills and abilities testing will be conducted by the Sheriff's Office for referred applicants using CritiCall . Top scoring applicants will be contacted for department selection interviews by the Sheriff's Office. As this is not a P.O.S.T. test, a T-Score or pass/fail letter will not be provided by the County of Sonoma Human Resources or the Sonoma County Sheriff's Office. https://criticall911.com/dispatcher-testing/applicants/ BACKGROUND PROCESS Being part of the Sheriff's Office and being expected to keep the public safe requires a thorough background investigation process. This process includes an assessment of prior work history, verifying educational experiences, court reports, public records searches, understanding past patterns relating to drug usage, financial patterns, etc. This entails gathering a significant amount of information from job candidates and speaking to former employers, friends, family members, etc. Polygraphs, drug tests, and medical and physical examinations are also part of this process. Candidates must be honest and forthcoming about information that may arise during the background process. Deception during any portion of this process is grounds for disqualification, even after employment. This process can take anywhere from 3-5 months. Many factors are taken into consideration and one should not assume a credit issue or prior drug use is automatically disqualifying. Candidates will be given the opportunity to present mitigating information they feel should be considered. You are encouraged to be as responsive as possible while this process is taking place to help expedite the timeline, and we encourage you to stay patient and interested in this great career opportunity while this process is taking place. You may also review the Job Classification Screening Schedule to determine the requirements for this position. Please read the Sheriff's Office Pre-Employment Drug Use Guidelines for further information. HOW TO APPLY Applications are accepted on-line at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted. The County of Sonoma prioritizes and is committed to continuously providing a workplace where equal employment opportunity is afforded to all people. Please view the County's Equal Employment Opportunity Policy for further information. HR Analyst: AK HR Technician: KK Closing Date: Continuous
State of Nevada
Las Vegas, Nevada, United States
PUBLIC SAFETY DISPATCHER 1 - Requisition ID: 16776 Recruitment Type: Open Competitive Posting Close Date: 3/31/2023 Geographical Location: Las Vegas, Boulder City, Indian Springs, Jean, Henderson Department:DEPARTMENT OF PUBLIC SAFETY Division: DPS-RECORDS, COMMUNICATIONS, AND COMPLIANCE Business Unit: HR-RCCD COMMUNICATIONS BUREAU Work Type:PERMANENT *Pay Grade: GRADE 27 Salary Range: $37,166.40 - $54,141.84 Full-Time/Part-Time: Full Time Recruiter: KARI A HOLCOMB Phone: 775 684-4475 Email: k.holcomb@dps.state.nv.us Position Description Public Safety Dispatchers perform technical communications work in the operation of a district, central, or statewide communications center including but not limited to: providing assistance to law enforcement units in both routine and emergency situations; dispatching enforcement units and other emergency mobile units from a computerized dispatch center; researching various criminal justice records systems and transmitting the required information; placing telephone calls for officials and registered vehicle owners at accident scenes; providing assistance to other law enforcement agencies as requested; maintaining a variety of logs and records; and preparing statistical summaries on center activities.Incumbents perform in a trainee capacity and acquire the knowledge, skills and abilities required in this occupation. Candidates must submit a typing certificate to their application. Failure to do so will withdraw you from consideration. The typing certificate must have been issued within the last 6 months and verify your NET typing speed of at least 40 words per minute. At this time, online tests will be accepted. Please Note: you will be tested again during the interview stage for typing speed and accuracy. All applicants will receive an seminar email invitation that will explain all the exams during the interview stages. Incumbents perform in a trainee capacity and acquire the knowledge, skills and abilities required in this occupation. To see full Class Specificationsvisit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-11_0/ Short Description DPS employees receive an excellent benefits package that includes health, dental and vision insurance, Public Employees Retirement Plan (PERS), three (3) weeks paid vacation, three (3) weeks sick leave, eleven (11) paid holidays, and are not subject to state, county, city or social security taxes. Outside the office, activities are limitless! From a vibrant arts community to recreational activities for outdoor enthusiasts such as camping, boating, fishing, biking, and hiking with stunning mountain scenery, Nevada is a destination waiting to be explored with something to offer everyone! Minimum Qualifications Graduation from high school or equivalent education and one year of general work experience; OR graduation from high school to include successful completion of the EmergencyTelecommunications Program of Study and current certification from the International Academies of Emergency Dispatch; OR an equivalent combination of education and experience as described above. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. Special Requirements A State of Nevada/FBI background check will be required of the selected applicant. Positions require work on evenings, weekends, and/or holidays. Pursuant to NRS 284.4066, this position has been identified as affecting public safety. Persons offered employment in this position must submit to a pre-employment screening for controlled substances. This recruitment may close at any time based on the number of applications received. Qualified applicants are encouraged to apply as soon as possible. *The salary range indicated in this announcement is based on the Employee/Employer retirement compensation schedule. An employer-only option is available at a reduced salary range. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. Nearest Major Market: Las Vegas Closing Date/Time: 3/31/2023
PUBLIC SAFETY DISPATCHER 1 - Requisition ID: 16776 Recruitment Type: Open Competitive Posting Close Date: 3/31/2023 Geographical Location: Las Vegas, Boulder City, Indian Springs, Jean, Henderson Department:DEPARTMENT OF PUBLIC SAFETY Division: DPS-RECORDS, COMMUNICATIONS, AND COMPLIANCE Business Unit: HR-RCCD COMMUNICATIONS BUREAU Work Type:PERMANENT *Pay Grade: GRADE 27 Salary Range: $37,166.40 - $54,141.84 Full-Time/Part-Time: Full Time Recruiter: KARI A HOLCOMB Phone: 775 684-4475 Email: k.holcomb@dps.state.nv.us Position Description Public Safety Dispatchers perform technical communications work in the operation of a district, central, or statewide communications center including but not limited to: providing assistance to law enforcement units in both routine and emergency situations; dispatching enforcement units and other emergency mobile units from a computerized dispatch center; researching various criminal justice records systems and transmitting the required information; placing telephone calls for officials and registered vehicle owners at accident scenes; providing assistance to other law enforcement agencies as requested; maintaining a variety of logs and records; and preparing statistical summaries on center activities.Incumbents perform in a trainee capacity and acquire the knowledge, skills and abilities required in this occupation. Candidates must submit a typing certificate to their application. Failure to do so will withdraw you from consideration. The typing certificate must have been issued within the last 6 months and verify your NET typing speed of at least 40 words per minute. At this time, online tests will be accepted. Please Note: you will be tested again during the interview stage for typing speed and accuracy. All applicants will receive an seminar email invitation that will explain all the exams during the interview stages. Incumbents perform in a trainee capacity and acquire the knowledge, skills and abilities required in this occupation. To see full Class Specificationsvisit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-11_0/ Short Description DPS employees receive an excellent benefits package that includes health, dental and vision insurance, Public Employees Retirement Plan (PERS), three (3) weeks paid vacation, three (3) weeks sick leave, eleven (11) paid holidays, and are not subject to state, county, city or social security taxes. Outside the office, activities are limitless! From a vibrant arts community to recreational activities for outdoor enthusiasts such as camping, boating, fishing, biking, and hiking with stunning mountain scenery, Nevada is a destination waiting to be explored with something to offer everyone! Minimum Qualifications Graduation from high school or equivalent education and one year of general work experience; OR graduation from high school to include successful completion of the EmergencyTelecommunications Program of Study and current certification from the International Academies of Emergency Dispatch; OR an equivalent combination of education and experience as described above. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. Special Requirements A State of Nevada/FBI background check will be required of the selected applicant. Positions require work on evenings, weekends, and/or holidays. Pursuant to NRS 284.4066, this position has been identified as affecting public safety. Persons offered employment in this position must submit to a pre-employment screening for controlled substances. This recruitment may close at any time based on the number of applications received. Qualified applicants are encouraged to apply as soon as possible. *The salary range indicated in this announcement is based on the Employee/Employer retirement compensation schedule. An employer-only option is available at a reduced salary range. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. Nearest Major Market: Las Vegas Closing Date/Time: 3/31/2023
State of Nevada
Carson City, Nevada, United States
PUBLIC SAFETY DISPATCHER 1 - Requisition ID: 16778 Recruitment Type: Open Competitive Posting Close Date: 3/31/2023 Geographical Location: Carson, Minden, Gardnerville, Genoa Department:DEPARTMENT OF PUBLIC SAFETY Division: DPS-RECORDS, COMMUNICATIONS, AND COMPLIANCE Business Unit: HR-RCCD COMMUNICATIONS BUREAU Work Type:PERMANENT *Pay Grade: GRADE 27 Salary Range: $37,166.40 - $54,141.84 Full-Time/Part-Time: Full Time Recruiter: KARI A HOLCOMB Phone: 775 684-4475 Email: k.holcomb@dps.state.nv.us Position Description Public Safety Dispatchers perform technical communications work in the operation of a district, central, or statewide communications center including but not limited to: providing assistance to law enforcement units in both routine and emergency situations; dispatching enforcement units and other emergency mobile units from a computerized dispatch center; researching various criminal justice records systems and transmitting the required information; placing telephone calls for officials and registered vehicle owners at accident scenes; providing assistance to other law enforcement agencies as requested; maintaining a variety of logs and records; and preparing statistical summaries on center activities.Incumbents perform in a trainee capacity and acquire the knowledge, skills and abilities required in this occupation. Candidates must submit a typing certificate to their application. Failure to do so will withdraw you from consideration. The typing certificate must have been issued within the last 6 months and verify your NET typing speed of at least 40 words per minute. At this time, online tests will be accepted. Please Note: you will be tested again during the interview stage for typing speed and accuracy. All applicants will receive a seminar email invitation that will explain all the exams during the interview stages.Incumbents perform in a trainee capacity and acquire the knowledge, skills and abilities required in this occupation. To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-11_0/ Short Description DPS employees receive an excellent benefits package that includes health, dental and vision insurance, Public Employees Retirement Plan (PERS), three (3) weeks paid vacation, three (3) weeks sick leave, eleven (11) paid holidays, and are not subject to state, county, city or social security taxes. Outside the office, activities are limitless! From a vibrant arts community to recreational activities for outdoor enthusiasts such as camping, boating, fishing, biking and hiking with stunning mountain scenery, Nevada is a destination waiting to be explored with something to offer everyone! Minimum Qualifications Graduation from high school or equivalent education and one year of general work experience; OR graduation from high school to include successful completion of the EmergencyTelecommunications Program of Study and current certification from the International Academies of Emergency Dispatch; OR an equivalent combination of education and experience as described above. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. Special Requirements A State of Nevada/FBI background check will be required of the selected applicant. Positions require work on evenings, weekends, and/or holidays. Pursuant to NRS 284.4066, this position has been identified as affecting public safety. Persons offered employment in this position must submit to a pre-employment screening for controlled substances. This recruitment may close at any time based on the number of applications received. Qualified applicants are encouraged to apply as soon as possible. *The salary range indicated in this announcement is based on the Employee/Employer retirement compensation schedule. An employer-only option is available at a reduced salary range. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. Nearest Major Market: Carson City Nearest Secondary Market: Reno Closing Date/Time: 3/31/2023
PUBLIC SAFETY DISPATCHER 1 - Requisition ID: 16778 Recruitment Type: Open Competitive Posting Close Date: 3/31/2023 Geographical Location: Carson, Minden, Gardnerville, Genoa Department:DEPARTMENT OF PUBLIC SAFETY Division: DPS-RECORDS, COMMUNICATIONS, AND COMPLIANCE Business Unit: HR-RCCD COMMUNICATIONS BUREAU Work Type:PERMANENT *Pay Grade: GRADE 27 Salary Range: $37,166.40 - $54,141.84 Full-Time/Part-Time: Full Time Recruiter: KARI A HOLCOMB Phone: 775 684-4475 Email: k.holcomb@dps.state.nv.us Position Description Public Safety Dispatchers perform technical communications work in the operation of a district, central, or statewide communications center including but not limited to: providing assistance to law enforcement units in both routine and emergency situations; dispatching enforcement units and other emergency mobile units from a computerized dispatch center; researching various criminal justice records systems and transmitting the required information; placing telephone calls for officials and registered vehicle owners at accident scenes; providing assistance to other law enforcement agencies as requested; maintaining a variety of logs and records; and preparing statistical summaries on center activities.Incumbents perform in a trainee capacity and acquire the knowledge, skills and abilities required in this occupation. Candidates must submit a typing certificate to their application. Failure to do so will withdraw you from consideration. The typing certificate must have been issued within the last 6 months and verify your NET typing speed of at least 40 words per minute. At this time, online tests will be accepted. Please Note: you will be tested again during the interview stage for typing speed and accuracy. All applicants will receive a seminar email invitation that will explain all the exams during the interview stages.Incumbents perform in a trainee capacity and acquire the knowledge, skills and abilities required in this occupation. To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-11_0/ Short Description DPS employees receive an excellent benefits package that includes health, dental and vision insurance, Public Employees Retirement Plan (PERS), three (3) weeks paid vacation, three (3) weeks sick leave, eleven (11) paid holidays, and are not subject to state, county, city or social security taxes. Outside the office, activities are limitless! From a vibrant arts community to recreational activities for outdoor enthusiasts such as camping, boating, fishing, biking and hiking with stunning mountain scenery, Nevada is a destination waiting to be explored with something to offer everyone! Minimum Qualifications Graduation from high school or equivalent education and one year of general work experience; OR graduation from high school to include successful completion of the EmergencyTelecommunications Program of Study and current certification from the International Academies of Emergency Dispatch; OR an equivalent
