43 Dispatch and Telecommunications jobs

DISPATCHER FT TBIT SUMMARY Coordinates and follows up on activities by performing the following duties personally or through subordinate supervisors.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.- Track and dispatch employees, equipment and service vehicles for both cargo and passenger departments.- Enter records, flights logs, and schedules of the calls they receive.- Process call information and prepare detailed reports on all activities during their shift.- Tracks all flight arrivals and departures information.- Updates the flight and maintenance board with any revisions (cancellation, delays, etc.)- Answers the phone and reports operational updates to the appropriate department (Passenger or Cargo)- Monitors attendance by recording: Absent, Call Off, Tardy, Hours, etc.- Assigns and tracks ramp vehicles and other equipment though sign out/in sheet.- Monitors employee appearance to ensure adherence to company dress code.- Monitors employee adherence to PPE requirements.- Supplies flight count information to Station Manager on a weekly basis.- Customer-facing role requiring professionalism at all times.- Other duties as assigned.QUALIFICATIONS To perform this job successfully, an individual must be able to perform eachessential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and EXPERIENCEHigh School diploma or GED; and over three months up to and including 12 months of related experience and/or training; or equivalent combination of education and experience.LANGUAGE SKILLSAbility to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.MATHEMATICAL SKILLSAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.REASONING ABILITYAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.COMPUTER SKILLSTo perform this job successfully, an individual should have knowledge of:• ADP and EzLabor Payroll systems• MS Outlook Communication Management software• MS Excel Spreadsheet software• MS Word Processing software• Internet Usage• PC and/or MAC and Windows Usage experience CERTIFICATIONS, LICENSES and REGISTRATIONS- Valid State Driver's LicenseOTHER SKILLS AND ABILITIES- Data entry skills- Strong ability to multi-task- Tolerance for a fast-paced work environment- Excellent customer service skills, communication skills and organizational skills.OTHER REQUIREMENTS- May occasionally be asked to run local errands.- Security Clearance, (for airport security purposes) pass a 10-year background screening.PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job the employee is occasionally required to stand, walk and reach with hands and arms; and regularly required to sit; use hands to finger, handle or feel; and talk or hear.The employee must occasionally lift and/or move up to 5 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job the employee is occasionally exposed to fumes/airborne particles and outdoor weather conditions. The noise level in the work environment is usually quiet. EXPERIENCE AT AIRPORT REQUIRED!! Date posted: 09/16/2019

Do you want a career where you can truly make a difference? The Lake County Health Department and Community Health Center is one of the largest human service providers in Lake County. We live our mission each day, promoting the health and well-being of all who live, work, and play in Lake County. If you are passionate about giving back and ready to be a part of an innovative team, we are looking for you! About the Role: Under supervision, performs work related to patient care in a variety of duties. Work is performed in accordance with prescribed methods and procedures. Handles telephone contact and record keeping duties. Responsibilities include performing at a proficient level and lending support of patient care team as directed. Utilizes computer to perform a wide variety of tasks. Location: 2303 Dodge Ave, Waukegan, IL Hours: Mondays (8:30 am - 5:00 pm and/or 10:00 am - 6:30 pm), Tuesday - Friday (8:30 am - 5:00 pm), Saturdays (Alternate) FLSA STATUS: Hourly Skills and Experience Answers incoming phone calls. Makes appointment for clients. Updates demographics and verifies patient eligibility. Answers phone calls from various Clinical Operations clinics. Assists with maintaining patient records. Patient outreach for follow-up care as directed. Performs verbal language interpretation and written language translation services as needed. Education, Qualifications, and Certification: Requires High School Diploma or GED. Minimum of one-year office experience preferred. Must be customer service focused with excellent phone etiquette skills. Spanish speaking preferred. About the Perks: Lake County offers a competitive salary and benefit package with performance-based incentive plans. We also offer flexible working hours, and a comprehensive wellness and training program. Visit the Health Department page to get additional information on why you should work for us. If you would like to learn more about our community impact and to see some of our employees in action, please review this short video . Any offer of employment is conditioned on the successful completion of a background screening, drug and alcohol testing and may include a pre-employment medical exam. The Lake County Health Department and Community Health Center is an Equal Opportunity Employer.

THE JOB THE CITY OF HENDERSON ANNOUNCES AN EXAMINATION TO CREATE AN ELIGIBILITY LIST AND TO FILL FOUR TO NINE (4 - 9) VACANCIES FOR THE CLASSIFICATION OF COMMUNICATIONS OPERATOR I IN THE POLICE DEPARTMENT. THE ELIGIBILITY LIST MAY BE UTILIZED TO FILL VACANCIES FOR THIS CLASSIFICATION FOR UP TO ONE (1) YEAR. Under direct supervision, receives requests for emergency services and dispatches law enforcement, fire, and emergency medical services via radio; and performs related duties as required. WORK SCHEDULE: Must be willing to work rotating shifts to include graveyard, evenings, weekends, and holidays. Work is conducted in the Communications Center of the City of Henderson Police Department. Incumbents work within a noisy and confined work area with radio traffic, ringing telephones, and conversations occurring simultaneously. Work involves receiving telephone calls from persons who are involved in emergency and non-emergency situations who may be hysterical, frightened, or angry. The City of Henderson conducts an extensive training program starting with an eight (8) week classroom academy involving lecture and hands-on simulator training with all of the Communication Center's computer systems. After the academy, individuals receive on-the-job training with certified trainers for a minimum of six (6) months. The City of Henderson also provides and pays for Emergency Medical Dispatch (EMD) and Cardiac Pulmonary Resuscitation (CPR) certifications. External candidates, probationary full-time, part-time, and temporary City of Henderson employees will start at the first step of the salary range. Click here to view a complete copy of the job description and physical requirements. MINIMUM REQUIREMENTS Graduation from high school, or the equivalent One (1) year of experience performing public contact work receiving and referring information in emergency dispatch, a call center or a closely related field Must obtain certifications in Medical Priority Dispatch System and CPR within the first year of employment and maintain certifications as a condition of continued employment Desirable: Previous training and experience as an emergency dispatcher for public safety and medical operations Desirable: The ability to speak Spanish fluently REQUIRED DOCUMENTS/ASSESSMENT INFORMATION DOCUMENTS REQUIRED AT THE TIME OF APPLICATION: 1) Completed Employment Application 2) Completed Supplemental Questionnaire ASSESSMENT DATES: CritiCall Examination (Weighted 50%) - Monday, September 30 to Thursday, October 3, 2019 (if necessary) Oral Review Board (Weighted 50%) - Monday, October 7 to Thursday, October 10, 2019 (if necessary) (Top Scoring Candidates) Selection Interview - Monday, October 14 to Wednesday, October 16, 2019 (if necessary) (Top Scoring Candidates) All applicants will be notified via e-mail or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement. IMPORTANT INFORMATION ON SCHEDULING ASSESSMENTS: If you are invited to participate in the assessment process, you will be required to self-schedule through the City of Henderson on-line application system. Please check your e-mail on a regular basis after submitting your application for complete instructions, which include where and when to report. The assessment and selection process for this position will take place on the dates listed above. All candidates who wish to be considered for this position will need to be in Henderson, Nevada, and make themselves available to participate in the testing process at any time on any of the dates listed above. SELECTION PROCESS The selection process will begin with an employment application package screening, with the best qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. The City will provide reasonable accommodation to qualified individuals with disabilities. It is the responsibility of the candidate requiring accommodation to contact the Human Resources Department in writing prior to the close of the recruitment. Appointment may be subject to the successful completion of a post offer pre-employment background investigation and medical/physical examination, including a drug/alcohol test. Please see the job description to view the physical requirements. The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards. IMPORTANT : Appointment is subject to the successful completion of a post offer pre-employment background investigation, polygraph examination, medical/physical examination, drug and alcohol test. Please see the job description to view the physical requirements of the job . As part of the background investigation, all claims of education and experience made in the employment application process, as well as other information submitted, will be verified. NOTE: The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards. The selection process should be completed within four (4) months of the closing date. Candidates may reapply when there is a vacancy and a posting to establish an eligibility list. Some candidates may be disqualified indefinitely due to the results of their background investigation. Closing Date/Time: 9/17/2019 5:30 PM Pacific

Description and Essential Functions THE POSITION The City of Murrieta is seeking highly motivated individuals for the positions of Public Safety Dispatcher I/II for the Murrieta Police Department. The department intends to hire 12 new Public Safety Dispatchers due to entering into a Dispatch Services Agreement with the City of Menifee. The agreement stipulates that Murrieta's existing dispatch center will provide dispatch services to the Murrieta Police Department as well as the Menifee Police Department effective on July 1, 2020. The ideal candidates should be able to deal effectively with a diverse public in routine and emergency situations and demonstrate a high level of communication skills. Prior experience as a police, fire, or medical dispatcher is highly desirable. It is anticipated that within the next 6-12 months, the City will be implementing Emergency Medical Dispatching (EMD) for all communications personnel. First review of applications will begin on Thursday, September 26, 2019. SALARY Public Safety Dispatcher I: $52,754 - $64,123/year Public Safety Dispatcher II: $58,029 - $70,535/year DEFINITION Under immediate (Public Safety Dispatcher I) or general (Public Safety Dispatcher II) supervision, receives police and emergency calls, and dispatches police and fire units following prescribed procedures; answers non-emergency calls for public safety and other City departments; performs a variety of general administrative support duties including record keeping, typing, and filing; and performs related work as required. SUPERVISION RECEIVED AND EXERCISED Receives immediate (Public Safety Dispatcher I) or general (Public Safety Dispatcher II) supervision from assigned supervisory or management personnel. Exercises no direct supervision over staff. CLASS CHARACTERISTICS Public Safety Dispatcher I - This is the entry-level classification in the Public Safety Dispatcher series. Initially under close supervision, incumbents learn and perform routine tasks in both emergency and non-emergency situations. As experience is gained, assignments become more varied, complex, and difficult; close supervision and frequent review of work lessen as an incumbent demonstrates skill to perform the work independently. Positions at this level usually perform most of the duties required of the positions at the Public Safety Dispatcher II level but are not expected to function at the same skill level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise. Public Safety Dispatcher II - This is the fully qualified journey-level classification in the Public Safety Dispatcher series. Positions at this level are distinguished from the Public Safety Dispatcher I by the performance of the full range of duties as assigned, working independently, and exercising judgment and initiative. All activities must be performed within specified legal guidelines. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. This class is distinguished from the Senior Public Safety Dispatcher in that the latter provides technical and functional direction over lower-level staff. Positions in the Public Safety Dispatcher series are flexibly staffed; positions at the Public Safety Dispatcher II level are normally filled by advancement from the Public Safety Dispatcher I level; progression to the Public Safety Dispatcher II level is dependent on (i) management affirmation that the position is performing the full range of duties assigned to the classification; (ii) satisfactory work performance; (iii) the incumbent meeting the minimum qualifications for the classification including any licenses and certifications; and (iv) management approval for progression to the Public Safety Dispatcher II level. ESSENTIAL FUNCTIONS Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Positions at the Public Safety Dispatcher I level may perform some of these duties and responsibilities in a learning capacity. Receives police and emergency calls for service; assesses with the caller the nature of the call through a series of questions and formulates a call for service; determines the severity of the call; ascertains officer safety and public safety needs with the caller; takes action as prescribed through standard operating procedures and/or refers to supervisor or manager for direction. Dispatches public safety emergency units in accordance with established procedures and policies using a computerized dispatch system, including determining priority of emergency and contacting and sending appropriate response units. Maintains contact with field units, including accounting for location and status of units and maintaining records of field calls; sends back-up units, as necessary, ensuring the safety of field units. Dispatches and communicates with fire and rescue personnel on the radio, while taking numerous emergency and non-emergency calls during emergency and high priority events; relays information to appropriate dispatchers when additional resources are needed. Provides general information to the public; refers callers to appropriate agencies; calms angered or distraught callers; maintains professionalism in radio transmissions during hectic, tense and dangerous situations. Operates multiple computers, telephone lines, and radio console and telecommunication equipment simultaneously while performing dispatching activities; tests and inspects equipment as assigned; may troubleshoot equipment issues as required. Logs call data in a written or automated format; monitors calls after initial dispatch to provide additional coordination, support, or information. Enters, updates, and retrieves a variety of records from teletype database, including stolen vehicles and property, vehicle registration information, guns and property, and warranted or missing persons, restraining orders, and all out-of-state information including, but not limited to, driver's license, license plates and criminal history. Accesses federal, state, and local law enforcement information databases to obtain information regarding outstanding warrants, criminal history, records information, and vehicle data; relays such information to sworn staff. Serves as a liaison to the public and representatives of other agencies for the department; provides initial non-emergency contact with the public and representatives of other agencies for the requesting of police records or related services; determines the nature of the contact; provides factual information regarding services, policies, and procedures, which requires a knowledge of legal guidelines, departmental policies and procedures, and the use of tact and discretion, or directs the caller to the proper individual or agency. Maintains accurate departmental and law enforcement records and files; researches and compiles information from such files. Attends necessary training, shift briefing sessions, participates in drills, and test scenarios to prepare for unexpected emergencies. Observes and complies with all City and mandated safety rules, regulations, and protocols. Performs other duties as assigned. Minimum Qualifications EDUCATION AND EXPERIENCE Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Required: Public Safety Dispatcher I/II - High School Diploma or equivalent (GED). Public Safety Dispatcher I - One (1) year of general clerical experience involving public contact. Public Safety Dispatcher II - Two (2) years of experience performing public safety dispatch duties. Highly Desirable: Experience as a police, fire, or medical dispatcher. LICENSES AND CERTIFICATIONS Public Safety Dispatcher I: Must obtain the P.O.S.T. Basic Dispatcher certificate within one year. Must obtain CPR Certification within 6 months. Must obtain EMD Certification within one year. Possession of a valid CA Class C driver's license or other means that would allow for the ability to commute to meetings or trainings. Public Safety Dispatcher II: Possessionof P.O.S.T. Basic Dispatcher certificate. Must obtain CPR Certification within 6 months. Must obtain EMD Certification within one year. Possession of a valid CA Class C driver's license or other means that would allow for the ability to commute to meetings or trainings. NECESSARY SPECIAL REQUIREMENT A minimum typing ability of 40 words per minute. Knowledge, Skills and Abilities / Physical Demands and Environmental Conditions KNOWLEDGE OF Methods and techniques of eliciting critical information in emergency situations from callers who are under stressful conditions. Methods and techniques of determining appropriate response to emergencies and dispatching needed resources. Functions and operations provided by public safety organizations. Operational characteristics of computer-aided communications equipment, including multiple telephone lines and radio systems. Terminology and procedures used in public safety dispatching, such as penal codes, vehicle codes and radio codes. City and County geography, maps, streets, landmarks, and driving directions. Policies with respect to confidentiality and the release of sensitive information. Principles and practices of data collection and report preparation. Methods and techniques of pinging cell phones through service providers to identify emergency locations. Business arithmetic. Applicable federal, state, and local laws, codes, and procedures relevant to assigned area of responsibility. Record keeping principles and practices. City and mandated safety rules, regulations, and protocols. Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff. The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar. Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed. ABILITY TO Assess and prioritize emergency situations while remaining calm and using sound, independent judgment. Dispatch using appropriate grammar and police codes. Memorize codes, names, street locations, and other information. Read and interpret maps and other pertinent documentation. Interpret, apply, and explain policies, procedures, and regulations. Attend to multiple activities simultaneously. Obtain vital information from individuals in stressful or emergency situations. Compile and summarize information to prepare accurate, clear, and concise calls for service. Perform technical, detailed, and responsible work within the Emergency Services Communications Center. Compose correspondence independently or from brief instructions. Organize, maintain, and update office database and records systems. Make accurate arithmetic computations. Organize own work, set priorities, and meet critical deadlines. Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines. Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks. Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax. Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. PHYSICAL DEMANDS Must possess mobility to work in the Emergency Services Communications Center and use standard office and emergency services dispatch equipment, including multiple computers and a diverse range of communications devices; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, and over the telephone and radio. Performance of the work requires that positions frequently remain at a workstation for extended periods of time during their shift. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds. ENVIRONMENTAL CONDITIONS Employees work in an environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. Supplemental Information SCHEDULE Must be available to work a varying schedule including weekends, weekdays, evenings, and holidays (hours and days are adjusted as needed by the Department). TYPING CERTIFICATE REQUIREMENTS The certificate must be issued by an accredited school or agency within one year prior to application. Online tests not administered by a qualified agency will not be accepted. An accredited school or agency is one that will provide an official certificate with their agency's emblem or on agency letterhead. Certificates must include the following information: Name of applicant Number of "net" words per minute (WPM) typed Number of errors Date of certificate Signature of person administering test The following local agencies are able to issue typing certificates for a fee: AtWorkPersonnel Services Temecula 27720 Jefferson Ave., Ste. 130, Temecula, CA 92590 (951) 297-3591 www.atworksocal.com Express Employment Professionals 25135 Madison Ave., Ste. 104, Murrieta, CA 92562 (951) 239-4744 www.expresspros.com Manpower 40810 Country Center Dr., Ste. 140, Temecula, CA 92591 (951) 308-2686 www.manpowerriverside.com PrideStaff 25195 Madison Ave., Ste. 102, Murrieta, CA 92562 (951) 999-4230 www.pridestaff.com/southriversidecounty Select Staffing 39815 Alta Murrieta Dr., Ste. C7 & C8, Murrieta, CA 92563 (951) 693-0783 www.select.com APPLICATION PROCEDURE A City application form, P.O.S.T. Basic Dispatcher certificate (if applying for Public Safety Dispatcher II), and typing certificate must be submitted online. Applicants can apply online at www.MurrietaCA.gov . SELECTION PROCESS Candidates must clearly demonstrate through their application materials that they meet the employment standards outlined above. All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process. Examinations for the position may consist of any combination of appraisal interview, performance test and writing exercise to evaluate the applicant's skill, training, and experience for the position. Successful applicants will be placed on an eligibility list. The City may also merge lists. The selected candidate(s) must successfully complete pre-employment clearances which may include a physical, drug screen, psychological exam and extensive background investigation. COMMUNITY The City of Murrieta, located in southwest Riverside County, was incorporated under the general laws of the State of California on July 1, 1991, and currently supports a population of approximately 114,000 residents. While offering affordable housing and high quality schools, the City represents a blend of dynamic growth amid the traditional values of a historic rural community dating back to the 1890's. Every resident and employee of the City has the opportunity to be an integral part in shaping the Murrieta of today, and, more important, the Murrieta of tomorrow. Closing Date/Time: 10/6/2019 11:59 PM Pacific

Summary WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named "The #1 Best Place to Live in America." Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That's why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-generated values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization. SUMMARY OF POSITION Under general supervision, receive and process requests for police, fire and emergency medical services in high stress situations; answer non-emergency and emergency 9-1-1 phone lines; dispatch and deploy public safety personnel to calls for service; operate various telecommunications equipment. Ability to Work any assigned shift (days, evenings, nights), must be willing to work holidays, weekends and overtime, as needed for scheduling purposes. Perform other assigned duties as required. All qualified applicants will be notified of the testing details via e-mail and must have a current e-mail address. The computerized testing process evaluates typing, listening, reading and multitasking ability. Applicants are not eligible to test if they have tested or failed any portion of the hiring process within the previous 6 months or if you do not meet the requirements of the new Tattoo Policy. (See tattoo policy below) Personal history statements will be distributed following successful completion of the testing process. The hiring process for candidates that complete all portions of the pre-employment screenings may take 1-4 months. (See details of the process below) Essential Functions/Knowledge, Skills, & Abilities GENERAL EXPECTATIONS FOR ALL EMPLOYEES In order for us to continue to achieve our primary function of making McKinney a better place to live, work, and raise a family, we hold these expectations for all employees. Learn and demonstrate an understanding of how team, department, and City goals are interconnected. Contribute to a positive work culture. Ability to assess his/her work performance or the work performance of the team. Contribute to the development of others and/or the working unit or overall organization. Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities. Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same. ESSENTIAL DUTIES AND RESPONSIBILITIES Answer multi-line, 9-11 emergency and non-emergency calls and dispatches and deploys public safety personnel to calls for service. Simultaneously listen to and comprehend both telephone and radio traffic often under loud and stressful conditions. Operate multi-channel public safety radio system. Assist with and record requests for police or fire and emergency medical services from the public and departmental personnel via telephone and radio utilizing a computer-aided dispatch system. Communicate effectively, courteously, and clearly in English, verbally and in writing; includes speaking distinctly, responding promptly, and hearing in the normal range to protect the safety of officers and the public. Communicates with hearing/speech-impaired citizens by operating specialized teletype device(s). Assign appropriate Public Safety personnel to routine and/or emergency calls for service utilizing a computer-aided dispatch system. Provide pre-arrival medical instructions following department prescribed protocol with NAED compliance. Document all activity, locations and statuses in the computer aided dispatch system for public safety personnel, quickly disseminating any additional information. Comprehend and apply city ordinances, policies and procedures. Monitors National Weather Service. Operate City Emergency Warning System and notify key personnel and other agencies in emergency operation situations. Maintain strict confidentiality of all documents, radio and phone transmissions and other sensitive information handled through the communications department. Adheres to assigned work schedule as outlined in city and department attendance policies and procedures. Drives to other City locations for meetings, etc. as required. OTHER JOB FUNCTIONS: Perform other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to embrace and embody the City's core values of Respect, Integrity, Service, and Excellence (R.I.S.E.). Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided. Ability to produce desired work outcomes, including quality, quantity, and timeliness. Ability to plan and organize work, time, and resources, and if applicable, that of subordinates. Speak clearly and precisely. Analyze and evaluate emergency situations and carry out effective course of action following prescribed procedures. Work well under pressure. Exercise good judgment and make sound decisions in emergency situations. Operate computer terminals for specialized access with various automated data banks. Work in a confined area for 8+ hours and remain seated for long periods of time entering data into various computer systems on a constant basis. Simultaneously input, retrieve, and maintain information, reading from both computer screens and printouts, and operating multiple keyboards. Concentrate on assigned tasks through many distractions. Operate wide range of equipment, e.g. door monitors and locks, printers, voice recorder, intercoms, alarm panel, weather monitoring devices, television monitors, etc. Ability to consistently arrive at work on time. Ability to work holidays, weekends and nights as needed. Ability to be called in to work on short notice whenever emergent situations or weather require. Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect. Build professional relationships with internal staff and customers. Offer flexibility and adaptability, especially during times of stress and change. Communicate effectively both orally and in writing. Required Qualifications MINIMUM QUALIFICATIONS A high school diploma or GED, plus four years' experience in a high public contact that required decision making and problem solving under stressful conditions. Prior experience in a multi-task environment involving data entry, phones and/or radio communications. Four (4) years of any combination of Police, Fire, EMS, Military or other high-volume applicable dispatch environment. Qualified applicants will be required to pass a Communications compatibility and skills testing modules which evaluate data entry/keyboarding speed (minimum 40wpm), multi-tasking, memory recall, map reading, numerical prioritization, reading comprehension, spelling, and sentence clarity. Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements. CERTIFICATES, LICENSES, REGISTRATIONS Must obtain, Basic Telecommunicator and NCIC/TCIC or Full Access Operator plus Emergency Medical Dispatch (EMD) within one year from hire date. CONDITIONS OF EMPLOYMENT Must pass a drug screen and background check, driving record check, polygraph, psychological assessment, and medical screen to include hearing test. Must have Class C Texas Driver's License TCOLE Intermediate Telecommunicator Certification Be able to work various shifts including nights, holidays, and weekends. DISQUALIFIERS - Criminal Background A class B conviction within the last 10 years A family violence conviction An incomplete or falsified Personal History Statement An incomplete or falsified application Conviction of any offense above a class B misdemeanor Currently on probation or under indictment for any criminal offense Discharge from the military under less than honorable conditions including: Any other characterization of service indicating bad character Bad conduct Dishonorable Other than honorable condition DISQUALIFIERS - Drug Use Illegal use of any kind within three years prior to the date of the entrance exam. Any illegal use of PCP or LSD regardless of time. Any illegal use of a felony grade substance as defined in the Texas Penal Code or Health & Safety Code, within ten years prior to the date of the entrance exam. Extensive use of any illegal drug will be considered on a case-by-case basis. Factors considered are number of times, length of usage and lifestyle improvements. DISQUALIFIERS - Driving Record A driving record that for the last three years indicates the following: Three or more moving violations Two moving violations and one preventable accident Two preventable accidents A DWI / DUI or reckless driving conviction within the last ten years Not able to obtain a class "C" Texas driver's license DISQUALIFIERS - Tattoos and/or Body Art that display the following: racism; sexism or sexually suggestive or explicit; obscenity or profane; gang or drug related; undermining City or department values; political in nature. Note: Any tattoos visible while wearing a short sleeve uniform shirt are to be covered at all times while on-duty. This includes body art, intentional scarring, branding or body mutilation. Tattoos on the following body areas are prohibited: neck head face ears hands and fingers* arms (except that which is covered) Note: Tattoos on the fingers, such as a wedding band, may be acceptable after approval by the Police Chief. Also Prohibited: Gauges (large holes in the ears); Pierced, split or forked tongue; Any foreign objects inserted under the skin on hands, neck, face and head; and/or Dental ornamentation (gold, platinum, silver or other veneer caps for the purpose of ornamentation) Teeth, whether natural, capped or veneered shall not be ornamented with designs, jewels, initials, etc. APPLICANT PROCESSING Phase 1 - Application review for minimum requirements Phase 2 - Preliminary background screening, skills testing, and compatibility testing. Preliminary Background Screening Additional information to include full name, date of birth and government identification (ex: drivers license or identification card) will be required to test in secured areas of the Public Safety Building. Skills Testing The CritiCall Skills Test evaluates data entry/keyboarding speed, multi-tasking, memory recall, map reading, numerical prioritization, reading comprehension, spelling and sentence clarity. An overall score of 80% or above is required to proceed in the hiring process. If you do not pass this portion of testing, there will be no further processing, you may re-test after a six-month waiting period. Compatibility Testing Select Inc., Compatibility Testing evaluates a candidate's suitability for the position of Communications Specialist. Compatibility tests will be scored at a later date in conjunction with the background investigation. After successful completion of the Skills testing, and completion of the compatibility testing you will be given a Personal History Statement packet to complete and return within ten days. Phase 3 - Background and Interview Process After a background investigator reviews your personal history, you will go through the following steps below. The order is determined by needs and schedules. You will only move to the next step if you pass the previous step. This portion of the process can require 2-8 weeks for completion. Preliminary PHS review and interview Thorough background investigation 2-hour Observation in Communications Oral Review Board Interview with the Communications Manager Conditional Job Offer Polygraph examination Psychological examination Medical screening Final Job REQUIRED DOCUMENTS Once the application has been submitted, the Human Resources Department will contact all qualified applicants by email with details on the testing date, time and place. Make sure your application has a valid email address listed. Once you have passed phase 2 requirements, you will need to provide copies of the following documents with your Personal History Statement, if they apply to you. Please do not submit originals as they will not be returned. If any applicable documents are missing, your application may be rejected. Birth certificate or adoption papers College Transcripts* Copy of driver's license Credit report and bankruptcy papers if applicable Divorce decree High School diploma or GED High School transcripts* Marriage license Military DD214 Proof of motor vehicle insurance Recent photo Social Security card *Contact each school attended and request a certified copy of your transcripts. Each must be in an envelope sealed by the school when submitted to the Department. Send them to: McKinney Police Department Attn: Personnel / Recruiting Unit 2200 Taylor Burk Dr. McKinney, TX 75071 You will be required to provide copies of the above documents at the time your Personal History Statement is due. Please do not use originals, as they will not be returned. SELECTION PROCESS Submitted applications will be reviewed with emphasis placed on an individual's qualifications and overall experience in the areas directly related to the job function. The applicants who possess the potential to meet our needs will be invited for an interview. The selected candidate will be subject to a background investigation and drug screening. Expected Duration- The current external job posting will remain on the McKinney Website for the duration indicated on the posting. Upon closing the process to fill the position will begin immediately and is expected to take approximately six weeks. Reapplication Process- All applicants who are not notified of a permanent disqualification may immediately re-apply for this position when posted by the City of McKinney. Physical Demands/Supplemental PHYSICAL DEMANDS Tasks involve exerting up to ten (10) pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. WORK ENVIRONMENT Work takes place in a relatively safe, secure, and stable environment with periods where errors can lead to significant physical consequences. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status. Closing Date/Time: Continuous

Summary WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named "The #1 Best Place to Live in America." Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That's why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-inspired values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization. SUMMARY OF POSITION Under general supervision, receive and process requests for police, fire and emergency medical services in high stress situations; answer non-emergency and emergency 9-1-1 phone lines; dispatch and deploy public safety personnel to calls for service; operate various telecommunications equipment. Ability to Work any assigned shift (days, evenings, nights), must be willing to work holidays, weekends and overtime, as needed for scheduling purposes. Perform other assigned duties as required. All qualified applicants will be notified of the testing details via e-mail and must have a current e-mail address. The computerized testing process evaluates typing, listening, reading and multitasking ability. Applicants are not eligible to test if they have tested or failed any portion of the hiring process within the previous 6 months or if you do not meet the requirements of the new Tattoo Policy. (See tattoo policy below) Personal history statements will be distributed following successful completion of the testing process. The hiring process for candidates that complete all portions of the pre-employment screenings may take 1-4 months. (See details of the process below) Essential Functions/Knowledge, Skills, & Abilities GENERAL EXPECTATIONS FOR ALL EMPLOYEES In order for us to continue to achieve our primary function of making McKinney a better place to live, work, and raise a family, we hold these expectations for all employees. Learn and demonstrate an understanding of how team, department, and City goals are interconnected. Contribute to a positive work culture. Ability to assess his/her work performance or the work performance of the team. Contribute to the development of others and/or the working unit or overall organization. Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities. Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same. ESSENTIAL DUTIES AND RESPONSIBILITIES Answers multi-line, 9-11 emergency and non-emergency calls and dispatches and deploys public safety personnel to calls for service. Simultaneously listens to and comprehends both telephone and radio traffic often under loud and stressful conditions. Operates multi-channel public safety radio system. Assists with and record requests for police or fire and emergency medical services from the public and departmental personnel via telephone and radio utilizing a computer-aided dispatch system. Communicates effectively, courteously, and clearly in English, verbally and in writing; includes speaking distinctly, responding promptly, and hearing in the normal range to protect the safety of officers and the public. Communicates with hearing/speech-impaired citizens by operating specialized teletype device(s). Assigns appropriate Public Safety personnel to routine and/or emergency calls for service utilizing a computer-aided dispatch system. Provides pre-arrival medical instructions following department prescribed protocol with NAED compliance. Documents all activity, locations and statuses in the computer aided dispatch system for public safety personnel, quickly disseminating any additional information. Comprehends and applies city ordinances, policies and procedures. Monitors National Weather Service. Operates City Emergency Warning System and notifies key personnel and other agencies in emergency operation situations. Maintains strict confidentiality of all documents, radio and phone transmissions and other sensitive information handled through the communications department. Adheres to assigned work schedule as outlined in city and department attendance policies and procedures. OTHER JOB FUNCTIONS: Perform other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to embrace and embody the City's core values of Respect, Integrity, Service, and Excellence (R.I.S.E.). Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided. Ability to produce desired work outcomes, including quality, quantity, and timeliness. Ability to plan and organize work, time, and resources, and if applicable, that of subordinates. Ability to speak clearly and precisely. Analyze and evaluate emergency situations and carry out effective course of action following prescribed procedures. Requires the ability to make rational decisions through sound logic and deductive processes. Work well under pressure. Exercise good judgment and make sound decisions in emergency situations. Operate computer terminals for specialized access with various automated data banks. Work in a confined area for 8+ hours and remain seated for long periods of time entering data into various computer systems on a constant basis. Simultaneously input, retrieve, and maintain information, reading from both computer screens and printouts, and operating multiple keyboards. Concentrate on assigned tasks through many distractions. Operate wide range of equipment, e.g. door monitors and locks, printers, voice recorder, intercoms, alarm panel, weather monitoring devices, television monitors, etc. Ability to consistently arrive at work on time. Ability to work holidays, weekends and nights as needed. Ability to be called in to work on short notice whenever emergent situations or weather require. Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect. Build professional relationships with internal staff and customers. Offer flexibility and adaptability, especially during times of stress and change. Communicate effectively both orally and in writing. Required Qualifications MINIMUM QUALIFICATIONS High School diploma or GED and at least one (1) year experience in a high public contact that required decision making and problem solving under stressful conditions. Experience in a multi-task environment involving data entry, phones and/or radio communications. Working knowledge of Windows computer system. Qualified applicants will be required to pass a Communications compatibility and skills testing modules which evaluate data entry/keyboarding speed (minimum 40wpm), multi-tasking, memory recall, map reading, numerical prioritization, reading comprehension, spelling, and sentence clarity. Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements. CONDITIONS OF EMPLOYMENT Must pass a drug screen and background check, driving record check, polygraph, psychological assessment, and medical screen to include hearing test. Must have Class C Texas Driver's License Must be able to work various shifts including nights, holidays, and weekends. DISQUALIFIERS - Criminal Background A class B conviction within the last 10 years A family violence conviction An incomplete or falsified Personal History Statement An incomplete or falsified application Conviction of any offense above a class B misdemeanor Currently on probation or under indictment for any criminal offense Discharge from the military under less than honorable conditions including: Any other characterization of service indicating bad character Bad conduct Dishonorable Other than honorable condition DISQUALIFIERS - Drug Use Illegal use of any kind within three years prior to the date of the entrance exam. Any illegal use of PCP or LSD regardless of time. Any illegal use of a felony grade substance as defined in the Texas Penal Code or Health & Safety Code, within ten years prior to the date of the entrance exam. Extensive use of any illegal drug will be considered on a case-by-case basis. Factors considered are number of times, length of usage and lifestyle improvements. DISQUALIFIERS - Driving Record A driving record that for the last three years indicates the following: Three or more moving violations Two moving violations and one preventable accident Two preventable accidents A DWI / DUI or reckless driving conviction within the last ten years Not able to obtain a class "C" Texas driver's license DISQUALIFIERS - Tattoos and/or Body Art that display the following: racism; sexism or sexually suggestive or explicit; obscenity or profane; gang or drug related; undermining City or department values; political in nature. Note: Any tattoos visible while wearing a short sleeve uniform shirt are to be covered at all times while on-duty. This includes body art, intentional scarring, branding or body mutilation. Tattoos on the following body areas are prohibited: neck head face ears hands and fingers* arms (except that which is covered) Note: Tattoos on the fingers, such as a wedding band, may be acceptable after approval by the Police Chief. Also Prohibited: Gauges (large holes in the ears); Pierced, split or forked tongue; Any foreign objects inserted under the skin on hands, neck, face and head; and/or Dental ornamentation (gold, platinum, silver or other veneer caps for the purpose of ornamentation) Teeth, whether natural, capped or veneered shall not be ornamented with designs, jewels, initials, etc. APPLICANT PROCESSING Phase 1 - Application review for minimum requirements Phase 2 - Preliminary background screening, skills testing, and compatibility testing. Preliminary Background Screening Additional information to include full name, date of birth and government identification (ex: drivers license or identification card) will be required to test in secured areas of the Public Safety Building. Skills Testing The CritiCall Skills Test evaluates data entry/keyboarding speed, multi-tasking, memory recall, map reading, numerical prioritization, reading comprehension, spelling and sentence clarity. An overall score of 80% or above is required to proceed in the hiring process. If you do not pass this portion of testing, there will be no further processing, you may re-test after a six-month waiting period. Compatibility Testing Select Inc., Compatibility Testing evaluates a candidate's suitability for the position of Communications Specialist. Compatibility tests will be scored at a later date in conjunction with the background investigation. After successful completion of the Skills testing, and completion of the compatibility testing you will be given a Personal History Statement packet to complete and return within ten days. Phase 3 - Background and Interview Process After a background investigator reviews your personal history, you will go through the following steps below. The order is determined by needs and schedules. You will only move to the next step if you pass the previous step. This portion of the process can require 2-8 weeks for completion. Preliminary PHS review and interview Thorough background investigation 2-hour Observation in Communications Oral Review Board Interview with the Communications Manager Conditional Job Offer Polygraph examination Psychological examination Medical screening Final Job REQUIRED DOCUMENTS Once the application has been submitted, the Human Resources Department will contact all qualified applicants by email with details on the testing date, time and place. Make sure your application has a valid email address listed. Once you have passed phase 2 requirements, you will need to provide copies of the following documents with your Personal History Statement, if they apply to you. Please do not submit originals as they will not be returned. If any applicable documents are missing, your application may be rejected. Birth certificate or adoption papers College Transcripts* Copy of driver's license Credit report and bankruptcy papers if applicable Divorce decree High School diploma or GED High School transcripts* Marriage license Military DD214 Proof of motor vehicle insurance Recent photo Social Security card *Contact each school attended and request a certified copy of your transcripts. Each must be in an envelope sealed by the school when submitted to the Department. Send them to: McKinney Police Department Attn: Personnel / Recruiting Unit 2200 Taylor Burk Dr. McKinney, TX 75071 You will be required to provide copies of the above documents at the time your Personal History Statement is due. Please do not use originals, as they will not be returned. SELECTION PROCESS Submitted applications will be reviewed with emphasis placed on an individual's qualifications and overall experience in the areas directly related to the job function. The applicants who possess the potential to meet our needs will be invited for an interview. The selected candidate will be subject to a background investigation and drug screening. Expected Duration- The current external job posting will remain on the McKinney Website for the duration indicated on the posting. Upon closing the process to fill the position will begin immediately and is expected to take approximately six weeks. Reapplication Process- All applicants who are not notified of a permanent disqualification may immediately re-apply for this position when posted by the City of McKinney. PHYSICAL DEMANDS Exert physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or workstation. Physical Demands/Supplemental WORK ENVIRONMENT Work takes place in a relatively safe, secure, and stable environment but is exposed to emergency situations on a consistent basis, with periods where errors can lead to significant physical consequences. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status. Closing Date/Time: Continuous

FIRST DAY OF FILING February 2, 2018 at 8:00 a.m. (PST) THE FILING PERIOD MAY BE SUSPENDED AT ANY TIME WITHOUT PRIOR NOTICE. THIS EXAMINATION MAY REOPEN AS THE NEEDS OF THE SERVICE REQUIRE. EXAM NUMBER J2451E TYPE OF RECRUITMENT DEPARTMENTAL PROMOTIONAL JOB OPPORTUNITY RESTRICTED TO PERMANENT EMPLOYEES OF THE LOS ANGELES COUNTY SHERIFF'S DEPARTMENT WHO HAVE SUCCESSFULLY COMPLETED THEIR INITIAL PROBATIONARY PERIOD WITH LOS ANGELES COUNTY AND MEET THE QUALIFYING REQUIREMENTS. NO OUT-OF-CLASS EXPERIENCE OR VERIFICATION OF EXPERIENCE LETTERS WILL BE ACCEPTED. Current employees in the unclassified service who meet the following criteria also qualify to participate in this exam: Unclassified employees who have attained permanent County status on a classified position by successful completion of the initial probationary period, with no break in service since leaving the classified service. OR Full-time employees in the unclassified service with at least six months of full-time experience in the unclassified service by the last day of filing. WITHHOLD INFORMATION Permanent employees who have completed their initial probationary period and hold a qualifying payroll title may file for this examination if they are within six months of meeting the experience requirements by the last day of filing. However, the names of such employees will be WITHHELD from the certification list until the required experience is fully met. DEFINITION Receives requests for assistance and coordinates the dispatching of law enforcement, fire fighting, or rescue units via the operation of the Computer Assisted Dispatch (CAD) system. CLASSIFICATION STANDARDS: Positions allocable to this class receive technical and administrative supervision from a Supervising Public Response Dispatcher and are responsible for the operation of communications equipment in dispatching the proper unit to the scene of an emergency. Incumbents are distinguished from Public Response Dispatcher I by their responsibility for acting as lead dispatcher, providing one-on-one training to new dispatchers, and executing a high degree of discretion, initiative, and independent judgment as to a course of action in accordance with established policies, procedures, and guidelines. In addition to the knowledge and skills required to operate communications equipment, incumbents are required to exercise a thorough knowledge of the department's response procedures and exercise sound judgment in initiating and coordinating responses to 911 calls and other emergency situations that may affect the lives and safety of the public, law enforcement, and other emergency personnel. Essential Job Functions Transmits and receives coded and conventional messages, including 911 calls, to and from Sheriff or Fire stations and administrative, investigative, and patrol units via voice, digital, and video, communication links. Receives and responds to requests for emergency services from the public via 911, electronically relayed from the Public Safety Answering Point (PSAP) centers or standard telephone system, and from other safety agencies. Uses the CAD system to determine the identity and availability of the nearest and appropriate law enforcement, fire, or rescue unit. Upon request of field units, selects and interrogates nationwide criminal justice data banks using a keyboard and video screen to obtain information on warrants, driver history, missing persons, vehicles, firearms, and miscellaneous property. Monitors, by radio, all emergency responses in progress and dispatches additional personnel and/or equipment as requested. Monitors automatic selection of transmitter and receiver sites and overrides as necessary. Operates keyboard-controlled telephone equipment that enables dispatchers to maintain cold line communications with public safety agencies, private safety agencies, and non-emergent agencies. Operates an encoder, which activates the Countywide paging system. Operates communications equipment in a mobile command post during emergency operations such as natural disasters or civil disorders, as required. Assists other police or fire departments by operating communications equipment during emergencies or at special functions, as required. Trains dispatcher personnel, as well as dispatchers from other agencies, in the operation of the communications console, as required. Requirements MINIMUM REQUIREMENTS One year of experience as a Communication Operator I, Sheriff, Fire Dispatcher I , or Public Response Dispatcher I in the service of the County of Los Angeles * . TYPEWRITING SKILL Ability to type at the rate of30 net words per minute. LICENSE A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS Physical ClassII -Light: Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved. SPECIAL REQUIREMENTS INFORMATION * To qualify, applicants must have held status as a Communication Operator I, Sheriff, Fire Dispatcher I, or Public Response Dispatcher I as evidenced by holding such payroll title. NO OUT-OF-CLASS EXPERIENCE WILL BE ACCEPTED. ** In order to receive credit for the required degree, you MUST include a legible copy of the official degree, official transcripts, or official letter from the accredited institution which shows the area of specialization with your online application at the time of filing or within 15 calendar days from the date of filing the application. DESIRABLE QUALIFICATIONS Credit will be given to applicants who possess DESIRABLE qualifications and indicate so on their employment application at the time of filing. An Associate's degree or a Bachelor's degree from an accreditedcollege or university.** Additional Information EXAMINATION CONTENT This examination will consist of two (2) parts: Part I An evaluation of training and experience based on application information and desirable qualifications weighted 60%. Part II An Appraisal of Promotabilityweighted 40%. The Appraisal of Promotabilitywill evaluate work knowledge and skills, customer service, computer skills and attention to detail, dependability, and oral communication skills. CANDIDATES MUST ACHIEVE A PASSING SCORE OF 70% OR HIGHER ON EACH WEIGHTED PART OF THE EXAMINATION IN ORDER TO BE PLACED ON THE ELIGIBLE REGISTER. Notice of Non-Acceptance and Final Result letter will be mailed via USPS. Test scores cannot be given over the phone. ELIGIBILITY INFORMATION The names of candidates receiving a passing grade in the examination will be placed on the eligible register in the order of their score group for a period of six (6) months from the date of promulgation. Applications will processed on an as-received basis and promulgated to the eligible register accordingly. Nopersons may compete for this examination more than onceevery six (6) months. VACANCY INFORMATION The eligible register resultingfor this examination will be used to fill vacancies within the Los Angeles County Sheriff's Department, Communications and Fleet ManagementBureau. AVAILABLE SHIFT Any Shift APPOINTEES MUST BE WILLING TO WORK ANY SHIFT, INCLUDING EVENINGS, NIGHTS WEEKENDS, AND HOLIDAYS. APPLICATION AND FILING INFORMATION APPLICATIONS MUST BE FILED ONLINE ONLY. APPLICATIONS SUBMITTED BY U.S. MAIL, FAX, OR IN PERSON WILL NOT BE ACCEPTED. All applicants are required to submit a Standard County of Los Angeles Employment application and supplemental questionnaire ONLINE only. Resumes cannot be accepted in lieu of applications, although resumes and supporting documents may be uploaded as attachments to the online application. Fill out your application completely. Provide any relevant education, training, and experience in the spaces provided so we may evaluate your qualifications for the job. All information is subject to verification and applications may be rejected at any time during the selection process. The acceptance of your application depends on whether you have clearly shown that you meet the SELECTIONREQUIREMENTS and you have completely filled out your application. Apply online by clicking on the green "Apply" button at the top right of this posting. You can also track the status of your application using this website. Your application and supplemental questionnaire must be submitted electronically by 5:00 p.m., PST, on the last day of filing. IMPORTANT NOTES: • Please note that ALL information included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. • FALSIFICATION of any information may result in DISQUALIFICATION or RESCISSION OF APPOINTMENT. • Utilizing VERBIAGE from Class Specification and Minimum Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED . NOTE: Candidates who apply online must upload any required documents as attachments during application submission. If you are unable to attach required documents, you may fax the documents to (323) 415-2580 at the time of filing or within 15 calendar days from the date of filing the application. Please include your Name, the Exam Number, and the Exam Title on the faxed documents. SOCIAL SECURITY NUMBER : Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT LIBRARIES : For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID AND PASSWORD : All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. California Relay Services Phone: (800) 735-2922 ADA Coordinator Phone: (213) 229-1621 Teletype Phone: (213) 626-0251 Department Contact Name: Professional Examinations Unit Department Contact Phone: (323) 526-5611 Department Contact Email: sheriffexamsunit@lasd.org Closing Date/Time:

About Our Job This position will close October 7, 2019. Denver's 9-1-1 Emergency Communications Agency is staffed by public safety professionals who are trained to answer 9-1-1 and non-emergency telephone calls, as well as dispatch police, fire and paramedic resources. The 9-1-1 team works in partnership with Denver Police, Denver Fire and Denver Health Paramedics to ensure the safety and quality of life for residents, businesses and visitors in the City and County of Denver. A 9-1-1 Emergency Communications Technician is an universal call taking position that provides emergency and non-emergency telephone and text assistance to individuals who are calling or texting Denver 9-1-1 for Police, Emergency Medical Services, and/or Fire and provides emergency medical dispatch triage and instructions over the phone. Technicians process a high volume of calls and texts, gathering information rapidly and entering it into the Computer Aided Dispatch (CAD) system accurately. Technicians also assess the priority for Police, Fire and/or Emergency Medical Services using exceptional listening, interviewing, and problem-solving skills while adhering to established procedures Job Responsibilities will include: This position is an essential personnel position and performs full performance emergency and non-emergency telephone assistance to individuals who are calling or texting Denver-9-1-1 for Police, Emergency Medical Services, and/or Fire and provides emergency medical dispatch triage and instructions over the phone. Processes a high volume of phone calls and texts for the Police, Fire and Emergency Paramedic Departments under stressful and demanding emergency situations using the center's computerized telephone system. Determines the Police, Fire, Medical or multi-discipline nature of the call, and if medical attention is required, immediately begins using Emergency Medical Dispatch methods over the phone. Gathers information and rapidly/accurately enters it into the Computer Aided Dispatch (CAD) system. Works independently in interviewing the caller to accurately assess the urgency of the incident and the proper response required by Fire, Police and/or Emergency Medical Services (EMS). The Denver 9-1-1 Emergency Communications Agency is a 24-hour, seven days a week operation, therefore, applicants must be willing to work the following: 8 or 12-hour shift work day, swing or graveyard weekends holidays overtime on short notice Shift Incentive Differential: Swing shift (3:00 p.m. to 11:00 p.m.) receives an additional 7% above the current hourly rate of pay. Graveyard shift (11:00 p.m. and 7:00 a.m.) receives an additional 12% above the current hourly rate of pay. The following are promotional opportunities within the agency after you've been in your current role for one year: 9-1-1 Dispatch Support Specialist - $22.08 - $32.24 Lead Emergency Communications Technician - $21.12 - $30.84 Police Dispatcher - $24.13 - $35.23 Police Lead Dispatcher - $25.23 - $36.84 Emergency Communications Supervisor - $61,360 - $98,176 About You The ideal candidate will have: Ability to think quickly Ability to work under stressful conditions Ability to use critical thinking skills to make quick decisions Clear speech Hearing accuracy Ability to listen carefully Visual acuity Ability to deal with the public and user agencies Ability to remember oral and written instructions Ability to write clearly and spell correctly Developed typing skills or keyboard familiarity Ability to interface with the computer Ability to type and talk simultaneously Ability to remain calm while dealing with frightened, hysterical or angry callers Ability to work in a team environment and work well with others We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications: At least eighteen years of age Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate. Experience: Two years of public contact experience dealing with individual problems and applying policies, procedures, and or legal guidelines, and one year of computer user experience in a Microsoft Windows computer operating system environment or comparable operating system. Education & Experience Equivalency: A combination of appropriate education and experience may be substituted for the minimum education and experience requirements. Licensure/Certification: Possession of CPR Certification prior to the end of academy training and successful recertification as required by the National Academy of Emergency Medical Dispatch (NAED) during the employment. Possession of EMD Certification issued by NAED prior to the end of academy training and successful recertification as required by the National Academy of Emergency Medical Dispatch. Must pass an initial pre-security clearance screening and maintain CBI (Colorado Bureau of Investigation) certification as a condition of employment. Must take a test and pass every two years to maintain certification. About Everything Else Job Profile CN2517 911 Emergency Communication Technician To view the full job profile including position specifications, physical demands, and probationary period, click here . Position Type Unlimited Position Salary Range $20.20 - $29.49 Starting Pay Agency Emergency Communications Assessment Requirement Alphanumeric Data Entry The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. For information about right to work, click here for English or here for Spanish.

GILA COUNTY SHERIFF'S OFFICE JOB ANNOUNCEMENT 1400 E. ASH STREET, GLOBE, AZ 85501 PURPOSE OF THE JOB The purpose of this position is to respond to emergency and non-emergency calls for law enforcement, fire, and emergency services in compliance with county procedures to assure the safety of law enforcement officers, emergency services personnel, and the public. SUPERVISORY RESPONSIBILITIES This position does not supervise other employees. ESSENTIAL DUTIES AND RESPONSIBILITIES TIME SPENT • Answers incoming emergency and non-emergency calls; interviews callers and gathers details; prioritizes calls for service and determines appropriate personnel to respond; dispatches emergency responders; relays pertinent information to law enforcement and emergency services personnel in a concise, organized and understandable manner. 20% • Enters and validates stolen vehicles and property; validates license plates and identities of missing and wanted persons. 20% • Enters calls for service in Computer Aided Dispatch (CAD) System. 20% • Monitors and maintains status of patrol units and coordinates ambulances and helicopters. 10% • Operates emergency radio for Police, Fire, EMS, Probation, and other emergency responders contacts, Border Patrol Response Rescue Team, Forest Service Search and Rescue, and the Public Works Department when necessary. 10% • Runs confidential criminal histories; booking pawn and prisoner information for officers and detectives; enters warrant entry and orders of protection. 10% • Coordinates mutual aid as required; updates agencies that provide emergency response assistance. 10% • Performs other duties as assigned BUDGET RESPONSIBILITIES This position has no responsibility over any types of budget. PROJECT RESPONSIBILITIES This position does not have PROJECT RESPONSIBILITIES. ORAL COMMUNICATION DUTIES This position trains colleagues; explains County procedures; responds to public inquiries; participates in meetings; and negotiates or persuades. Incumbents in this position may be required to speak with the media, occasionally. WRITTEN COMMUNICATION DUTIES This position creates or edits documents, procedures, emails, press releases, and reports. INTERACTIONS WITH THE GENERAL PUBLIC Interacts extensively with employees, customers, the general public, vendors, regulatory bodies, and other groups and/or individuals and Institutions over the telephone, by email, and/or in person. INTERACTIONS SPECIFICALLY WITH CUSTOMERS Always (More than 85% in a year) DEPARTMENT: SHERIFF'S OFFICE POSITION: 911 RADIO DISPATCHER LOCATION: GLOBE JOB CODE: OPEN CLOSING DATE: HIRING ROSTER ANNUAL SALARY: $34,227-$47,062 DOE MINIMUM EDUCATION REQUIRED High School Diploma or GED MINIMUM YEARS OF DIRECTLY RELATED EXPERIENCE REQUIRED Six (6) months to one (1) year public safety dispatching experience; or equivalent combination of education, training and experience. PROFESSIONAL CREDENTIALS REQUIRED ACJIS TOC (terminal operator certification) KNOWLEDGE REQUIRED Telecommunication technology, public safety & security, law enforcement, public safety regulations, First Responders' Protocols. SKILLS REQUIRED Active learning, active listening, analytical thinking, negotiating, problem recognition, problem solving, multi-tasking, typing and Data Entry. ABILITIES REQUIRED Fully and quickly comprehend spoken words, make sense of multiple data, find directions and current locations, multi-task, maintain mental response and quickness, maintain oratory ability under stressful situations. PHYSICAL DEMANDS • Constantly sits to complete report, operate computers, operate special equipment, complete a program, attend to reception areas, perform watchmen duties, and sits to attend to other duties. • Rarely requires dexterity for peacekeeping tools, and special machines; constantly requires dexterity for keyboard operation, and dexterity for special gadgets. • Incumbents in this position may be required to rarely intervene, walk to and from work sites, bend, stoop, crawl, kneel, and twist. • Occasionally lifts work-related materials of up to 10 lbs. in weight. WORK ENVIRONMENT Work is performed in high call volume emergency dispatch office environment, where there is little opportunity for physical movement. The incumbent must remain alert and responsive while observing computer display screen for uninterrupted periods of time. Incumbents may be subject to extended work periods without relief during high call volume time and during stressful situations. SAFETY RISK EXPOSURE Incumbents in this position are generally not exposed to safety risk. On rare occasions, incumbents in this position may become exposed to occasional telephone verbal abuse by customers or citizens, physical danger, mechanical hazards, chemical hazards, electrical hazards, bloodborne pathogen, communicable diseases, fire hazards, explosives, respiratory hazards, extreme temperature, noise and vibration, and wetness and humidity. PROTECTIVE GEAR & SAFETY MANUALS Incumbents in this position are required to constantly follow written safety procedures and manuals relevant to the division or department. CONSEQUENCES OF ERROR Potential errors can have legal ramifications, loss of funding, loss of organization's credibility. NOTICE: APPLICANTS MAY BE REQUIRED TO FURNISH, AT THEIR OWN EXPENSE, DOCUMENTARY PROOF OF EDUCATIONS, CERTIFICATION, REGISTRATION, LICENSE OR ANY OTHER PROOF OF COMPETENCY AS REQUIRED IN THE OFFICIAL CLASSIFICATION DESCRIPTION OR ANNOUNCEMENT AND MAY BE REQUIRED TO UNDERGO PHYSICAL, PSYCHOLOGICAL AND/OR BACKGROUND INVESTIGATIONS AS A CONTINUING CONDITION OF EMPLOYMENT. FURTHER, APPLICANTS FOR POSITIONS REQUIRING OPERATION OF A COUNTY OR PERSONAL VEHICLE ON OFFICIAL BUSINESS MUST POSSESS AND MAINTAIN COUNTY OR PERSONAL VEHICLE OPERATORS LICENSE. GILA COUNTY DOES NOT DISCRIMINATE ON THE BASIS OF RACE, COLOR, NATIONAL ORIGIN, SEX, RELIGION, AGE OR DISABILITY, AND FAMILIAL STATUS IN EMPLOYMENT OR THE PROVISIONS OF SERVICE. AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER. Closing Date/Time: HIRING ROSTER

Posting Title 911 Call Taker Trainee Job Requisition Number COA080668 Position Number 103814 Job Type Full-Time Division Name Police Headquarters Minimum Qualifications Graduation from an accredited high school or equivalent, plus six (6) months of experience in Emergency Communications or Call Center industry. Licenses or Certifications: Must be able to obtain TCOLE Certification within one (1) year of employment, and TCIC / NCIC certification within six (6) months of employment. Notes to Applicants This is a 911 Call Taker (Trainee) position only. This is an entry-level position that works under immediate supervision while learning job tasks associated with receiving emergency 911 calls for police service and entering accurate data into the Computer Aided Dispatch system. License and Certifications: *Must be able to pass the State mandated exam to obtain the Texas Commission of Law Enforcement ( TCOLE ) Telecommunicator License within one (1) year of employment. *Must be able to obtain TCIC / NCIC certification within six (6) months of employment. A detailed and complete employment application is required to help us better evaluate your qualifications. A resume WILL NOT substitute for a complete employment application. Please verify the employment history dates on your resume exactly match the online application. Certification or the ability to type at lease 40 net words per minute is required. Applicants who have taken a typing test administered through the Workforce Solutions Office within one (1) year of the application date may attach the results to their online application. Applicants will also be administered a skills assessment test. In compliance with the Texas Commission on Law Enforcement requirements, applicants must show proof of U.S. citizenship. The following documents are accepted: Birth Certificate - U.S. Passport - U.S. Passport Card - Certificate of Citizenship - Certificate of Naturalization. Offers of employment are contingent upon successful completion of all testing requirements including a background check and investigation as administered by the department, fingerprint clearance, interview process, drug screening, and psychological exam. Employees will be in training status for 10-12 weeks. Pay Range $17.21 - $21.46 Hourly Rate Hours Shift Work- varies. Shift assignments and days off rotate and are varied to meet the needs of a 24-hour a day, 7-day a week operation in an emergency response environment. To be considered for this position, candidates must be available for various shifts and various days off. Weekend and holiday work are required. Job Close Date 09/24/2019 Type of Posting External Department Police Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 5010 Old Manor Rd (CTECC) Austin, TX 78723 Preferred Qualifications Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Operates 911 communications equipment to monitor and determine the exact nature of each request for service. Determines location and agency involvement of each incident as required. Determines nature of complaint and alarm and code them for computer input. Enters incident data in computer, on appropriate form, or relays calls to appropriate personnel. Routes non-emergency calls to appropriate personnel and/or agency. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of the operations of a Police Emergency Communications Center. Skill in oral and written communication. Skill in handling conflict and uncertain situations. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software applications. Ability to work in close quarters and to wear a telephone headset. Ability to apply telephone interviewing techniques. Ability to quickly and accurately obtain appropriate information. Ability to learn and communicate medical emergency pre-arrival instructions ( EMD ). Ability to establish and maintain effective communication and working relationships with City employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation from high school or equivalent. Licenses and Certifications Required: Must be able to obtain TCOLE Certification within one (1) year of employment, TCIC/NCIC certification within six (6) months of employment. Do you meet the minimum qualifications for this position? Yes No * Shift assignments and days off rotate and are varied to meet the needs of a 24-hour, 7-day a week operation in an emergency response environment. To be considered for this position, candidates must be available for various shifts and various days off. Are you able and willing to work this schedule as required? Yes No * How many years of employment experience do you have in an inbound call center environment or an emergency communications center? None Less than 6 months 6 months - 1 year 1 year - 2 years More than 2 years * Please detail your employment experience in an inbound call center or emergency communications center environment. (Open Ended Question) * If identified as a top candidate, do you agree to a Criminal Background Investigation (CBI)? Yes No Optional & Required Documents Required Documents Resume Optional Documents Cover Letter Other Document Other Document #2

Posting Title Police Dispatcher Trainee Job Requisition Number COA080667 Position Number 114299 Job Type Full-Time Division Name Police Headquarters Minimum Qualifications Graduation from an accredited high school or equivalent. Licenses or Certifications: Must be able to obtain TCOLE Certification within one (1) year of employment, and TCIC / NCIC certification within six (6) months of employment. Notes to Applicants This is a Police Dispatcher (Trainee) position only. This is an entry level position that works under immediate supervision while learning job tasks associated with dispatching police for service and entering secure data into the Computer Aided Dispatch System. Licenses and Certifications: Must be able to pass the State mandated exam to obtain the Texas Commission on Law Enforcement ( TCOLE ) Telecommunicator License within one (1) year of employment. Must be able to obtain TCIC / NCIC certification within six (6) months of employment. A detailed and complete employment applications is required to help us better evaluate your qualifications. A resume must be submitted, but WILL NOT substitute for a complete employment application. Please verify the employment history dates on your resume exactly match the online application. Certification or the ability to type at least 45 net words per minute is required. Applicants who have taken a typing test administered through the Workforce Solutions Office within one (1) year of application date may attach results to their online application. Applicants will also be administered a skills assessment test. In compliance with the Texas Commission of Law Enforcement requirements, applicants must show proof of U.S. citizenship. The following documents are accepted: Birth Certificate - U.S. Passport - U.S. Passport Card - Certificate of Citizenship - Certificate of Naturalization. Offers of employment are contingent upon successful completion of all testing requirements including a background check and investigation as administered by the department, fingerprint clearance, interview process, drug screening, and a psychological exam. Employees will be in training status for 15-17 weeks. Pay Range $17.71 - $21.46 Hourly Rate Hours Shift Work- varies. Shift assignments and days off rotate and are varied to meet the needs of a 24-hour a day, 7-day a week operation in an emergency response environment. To be considered for this position, candidates must be available for various shifts and various days off. Weekend and holiday work is required. Job Close Date 09/24/2019 Type of Posting External Department Police Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 5010 Old Manor Rd (CTECC) Austin, TX 78723 Preferred Qualifications Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. 1. Receives coded information requesting Police investigation from 911 to responsible field units including vehicle, motorcycle, and helicopter. 2. Operates Police Emergency Radio System in accordance with FCC rules and regulations. 3. Maintains constant awareness of status of mobile units and updates information as it changes. 4. Receives radio calls from field units; transmits messages via radio or telephone using a Computer Aided Dispatch/Mobile Data Terminal computer system. 5. Updates information on an ongoing basis to ensure all documentation is accurate and concise. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of the operations of a Police Emergency Communications Center. Skill in oral and written communication. Skill in handling conflict and uncertain situations. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software applications. Ability to work in close quarters and to wear a telephone headset. Ability to apply telephone interviewing techniques. Ability to quickly and accurately obtain appropriate information. Ability to learn and communicate medical emergency pre-arrival instructions ( EMD ). Ability to establish and maintain effective communication and working relationships with City employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation from high school or equivalent. Licenses and Certifications Required: Must be able to obtain TCOLE Certification within one (1) year of employment, TCIC/NCIC certification within six (6) months of employment. Do you meet the minimum qualifications for this position? Yes No * Shift assignments and days off rotate and are varied to meet the needs of a 24-hour, 7-day a week operation in an emergency response environment. To be considered for this position, candidates must be available for various shifts and various days off. Are you able and willing to work this schedule as required? Yes No * How many years of employment experience do you have in an inbound call center environment or an emergency communications center? None Less than 6 months 6 months - 1 year 1 year - 2 years More than 2 years * Please detail your employment experience in an inbound call center or emergency communications center environment. (Open Ended Question) * If identified as a top candidate, do you agree to a Criminal Background Investigation (CBI)? Yes No Optional & Required Documents Required Documents Resume Optional Documents Cover Letter Other Document

Description The Palo Alto Communications Center is seeking highly motivated, positive, and people-oriented candidates for part-time per diem Public Safety Dispatcher positions. Shift coverage is needed on day, swing, and overnight shifts. This position is only open to candidates with one or more year(s) of experience as a Public Safety Dispatcher in California in the previous five (5) years. Per Diem Public Safety Dispatchers must commit to working a minimum of one (1) shift per month. The Palo Alto Communications Center provides Police, Fire, and Medical dispatch services for the cities of Palo Alto and Stanford, California. PA Communications also provides dispatch services for Palo Alto Utilities, which owns and operates its own gas, electric, water, sewer, refuse, storm drain, and dark fiber Internet services. Finally, the center provides dispatch for Palo Alto Animal Services, serving the communities of Palo Alto, Los Altos, and Los Altos Hills. Our Communications Center is an exciting, diverse and customer-service focused environment. It is the 3rd busiest dispatch center in Santa Clara County. Purpose of Classification: Under general supervision, the part-time Public Safety Dispatcher dispatches emergency and non-emergency equipment and personnel in response to calls for service including Police, Fire, Ambulance, Utilities, Public Works, and Animal Control services; provides information to the public; provides information to user agencies. Distinguishing Characteristics: This is a part-time classification of the Public Safety Dispatcher series and receives general direction from the Lead Public Safety Dispatcher. This position performs the full range of dispatch duties with a high degree of independence. Incumbents receive requests for assistance; evaluate criticality and type of response needed; dispatch personnel to assist with the reported situation; monitor the situation for changes and safety of personnel for the duration of the response. Work is often performed under pressure. This class is distinguished from the Public Safety Dispatcher II journey level classification by its part-time non-benefited status. Essential Duties ESSENTIAL DUTIES: This is the journey level classification of the Public Safety Dispatcher series and performs the full range of dispatch duties with a high degree of independence. Incumbents receive requests for assistance; evaluate criticality and type of response needed; dispatch personnel to assist with the reported situation; monitor the situation for changes and safety of personnel for the duration of the response. Work is often performed under pressure. This class is distinguished from Public Safety Dispatcher. Related Functions: Prepare special reports as may be required assigned. Perform related duties as assigned. Minimum Qualifications MINIMUM QUALIFICATIONS: High School graduate or GED Ability to type 35 words per minute into a computer terminal Ability to clearly read, write, and spell in English Ability to project in a clear and distinct speaking voice Ability to distinguish and interpret different colors on computer monitors Dispatching experience comprised of one year or more of law enforcement or fire dispatch in the previous five (5) years Possession of CA POST Public Safety Dispatcher's Basic Course Certificate Experience with CAD (Computer Aided Dispatch) Experience with Emergency Medical Dispatch and an EMD certificate from the International Academies of Emergency Dispatch preferred Commitment to work a minimum of one (1) shift per month Knowledge, Skills and Abilities: Considerable knowledge of functions of law enforcement, fire, paramedical care and other emergency services. Knowledge of terminology used in emergency radio and telephone communications. Knowledge of basic record keeping principles and practices.. Ability to maintain good working relationships in servicing all levels of City government and user agencies. Ability to successfully work within the City's philosophy of customer service. Ability to work under pressure in response to emergency situations. Good interpersonal communications and public contact skills. Ability to read and interpret conventional and automated maps. Ability to work rotating shift/hours, including nights, holidays and weekends. Ability to pass drug test as mandated by the Department of Transportation anti-drug program. Ability to maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include sitting for extended periods of time and operating assigned dispatch equipment. Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.. Ability to make sound decisions in a manner consistent with the essential job functions. Selection Process Includes: Online application with the City of Palo Alto Completion of the P.O.S.T. Personal History Statement - Public Safety Dispatcher Interview with Public Safety Communications Manager Comprehensive Police Background Check Polygraph Test Psychological Test Medical Exam Working Conditions: Work in an office environment; sustained posture and intense attentiveness for prolonged periods. Closing Date/Time: Continuous

Communicate flight release and fuel load information to appropriate operations personnel. Monitor flight activity on computer display and assign flights to be serviced. Enter fueling information into system when required. Support fueling operation by calling extra staff as needed and coordinating with other company dispatchers. Liaison with airline regarding fueling concerns Maintain lines of communication with line operations and air carriers through the use of two-way radios. Coordinate operations with the airline Maintain flight logs and update flight schedules. Handle phone traffic. Is able to meet the Station's attendance standards Requirements Qualifications High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Excellent verbal and interpersonal skills. Possess/maintain a valid driver's license and other government required identification/seals or authorizations. Previous experience preferred Able to routinely lift/move/push 70 lbs. Must pass pre-employment drug test. Date posted: 08/28/2019

Communicate flight release and fuel load information to appropriate operations personnel. Monitor flight activity on computer display and assign flights to be serviced. Enter fueling information into system when required. Support fueling operation by calling extra staff as needed and coordinating with other company dispatchers. Liaison with airline regarding fueling concerns Maintain lines of communication with line operations and air carriers through the use of two-way radios. Coordinate operations with the airline Maintain flight logs and update flight schedules. Handle phone traffic. Is able to meet the Station's attendance standards Requirements Qualifications High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Excellent verbal and interpersonal skills. Possess/maintain a valid driver's license and other government required identification/seals or authorizations. Previous experience preferred Able to routinely lift/move/push 70 lbs. Must pass pre-employment drug test. Date posted: 09/04/2019

Position Summary Responsible for consulting with operations management and staff on Environmental, Health and Safety (EH&S) issues for an assigned industry group or region of the organization. Essential Duties Provide day to day EH&S technical expertise and best practices support for operations management; provide guidance and interpretation on company and EH&S policies, procedures and regulations; research and respond to EH&S related questions from managers and staff. Monitor goals and targets related to EH&S metrics, including metrics related to incident reduction, liability reduction, and injury reduction. Educate and support management and staff in efforts to achieve targets. Create, monitor and assess safe work techniques and processes to achieve reductions in accident frequency and costs associated with insurance claims. Maintain accident prevention initiatives that results in lower total recordable case rates. Effectively communicate and influence the implementation of these initiatives to management. Facilitate or lead accurate and timely investigation of accidents and injuries; identify causes and determine how such accidents might be prevented in the future; ensure corrective actions are implemented in order to prevent future occurrences; evaluate current best practices in incident response and implement changes as necessary. Analyse OSHA logs, insurance claim loss runs, and first reports of injury and other sources of incident data to identify trends. Utilize data to prioritize and create effective safety or pre-loss activities. Develop and implement employee safety training and educational programs that effectively address accident and incident prevention. Train operations management to present programs to staff. Inspect or evaluate workplace environments, equipment, or practices to ensure compliance with safety standards and government regulations. Evaluate effectiveness of safety programs and training via audits, inspections, and meetings. Notify senior management of situations that are of immediate danger to employees and/or which represent serious financial exposure to the Company. Develop and implement EH&S awareness campaigns and techniques to promote culture of health and safety. Maintain knowledge of federal and state environmental, health and safety regulations, and monitor regulatory changes as they occur. Update policies, procedures and training to maintain compliance at all times. Collect and report performance metrics and brief senior management regarding status of EH&S compliance. Consult with operations on specifications and appropriate use of Personal Protection Equipment (PPE) and other safety equipment, ensuring proper features are present and items conform to EH&S standards. Ensure adequate training is provided for utilization of PPE. Participate in sales presentations to potential clients and respond to requests for information as part of Request for Proposal (RFP) processes. Train operations management how to conduct safety inspections and audits, document and report results, and take appropriate actions to address any issues identified. Recommend measures to help protect staff from potentially hazardous work methods, processes, or materials. Collaborate with engineers to institute control or remedial measures for hazardous or potentially hazardous conditions or equipment. Coordinate "right-to-know" programs and correct utilization regarding hazardous chemicals or other substances. Collaborate with operations management to develop, maintain or update emergency response plans or procedures. Minimum Requirements Bachelor's Degree (four year college or university) preferred 5-7 years of related experience required Location Los Angeles, CA 90045 US (Primary)ABM is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation) Date posted: 09/12/2019

Position Summary Responsible for consulting with operations management and staff on Environmental, Health and Safety (EH&S) issues for an assigned industry group or region of the organization. Essential Duties Provide day to day EH&S technical expertise and best practices support for operations management; provide guidance and interpretation on company and EH&S policies, procedures and regulations; research and respond to EH&S related questions from managers and staff. Monitor goals and targets related to EH&S metrics, including metrics related to incident reduction, liability reduction, and injury reduction. Educate and support management and staff in efforts to achieve targets. Create, monitor and assess safe work techniques and processes to achieve reductions in accident frequency and costs associated with insurance claims. Maintain accident prevention initiatives that results in lower total recordable case rates. Effectively communicate and influence the implementation of these initiatives to management. Facilitate or lead accurate and timely investigation of accidents and injuries; identify causes and determine how such accidents might be prevented in the future; ensure corrective actions are implemented in order to prevent future occurrences; evaluate current best practices in incident response and implement changes as necessary. Analyse OSHA logs, insurance claim loss runs, and first reports of injury and other sources of incident data to identify trends. Utilize data to prioritize and create effective safety or pre-loss activities. Develop and implement employee safety training and educational programs that effectively address accident and incident prevention. Train operations management to present programs to staff. Inspect or evaluate workplace environments, equipment, or practices to ensure compliance with safety standards and government regulations. Evaluate effectiveness of safety programs and training via audits, inspections, and meetings. Notify senior management of situations that are of immediate danger to employees and/or which represent serious financial exposure to the Company. Develop and implement EH&S awareness campaigns and techniques to promote culture of health and safety. Maintain knowledge of federal and state environmental, health and safety regulations, and monitor regulatory changes as they occur. Update policies, procedures and training to maintain compliance at all times. Collect and report performance metrics and brief senior management regarding status of EH&S compliance. Consult with operations on specifications and appropriate use of Personal Protection Equipment (PPE) and other safety equipment, ensuring proper features are present and items conform to EH&S standards. Ensure adequate training is provided for utilization of PPE. Participate in sales presentations to potential clients and respond to requests for information as part of Request for Proposal (RFP) processes. Train operations management how to conduct safety inspections and audits, document and report results, and take appropriate actions to address any issues identified. Recommend measures to help protect staff from potentially hazardous work methods, processes, or materials. Collaborate with engineers to institute control or remedial measures for hazardous or potentially hazardous conditions or equipment. Coordinate "right-to-know" programs and correct utilization regarding hazardous chemicals or other substances. Collaborate with operations management to develop, maintain or update emergency response plans or procedures. Minimum Requirements Bachelor's Degree (four year college or university) preferred 5-7 years of related experience required Location Los Angeles, CA 90045 US (Primary)ABM is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation) Date posted: 09/12/2019

Coordinate communications to the cabin service agent team and management as well as updates / notifications between the the Client and employees. Ensures all data is recorded according to company procedures.QUALIFICATIONS:A. EDUCATION AND EXPERIENCE1. High School diploma or equivalent.2. Previous airport and/or customer service experience preferred.3. Previous radio / phone dispatch experience desirable. 4. Previous supervisory experience preferred.5. Must have good working knowledge of office environment software applications (word-processing, spreadsheet, data management).6. Must be 18 years of age or older.7. Must have a reliable telephone and transportation number.B. PERSONAL AND PHYSICAL REQUIREMENTS1. Treat all information as confidential.2. Posses the tact to deal with all levels of situations, client representatives, employees and the public. 3. Ability to work from verbal and written instructions.4. Ability to communicate in English clearly and concisely verbally and in written form.5. Must be detail-oriented and perform with minimal supervision. 6. Must be able to handle multiple situations simultaneously.7. Must have excellent radio/telephone skills.8. Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift.9. Must be able to lift, carry and/or hold up to 75 lbs.10. Must pass pre-employment and random drug test. 11. Must complete a criminal background check.12. Must meet necessary requirements to obtain a security sensitive identification badge.13. Must be a citizen of the US or posses the necessary authorization from the immigration and naturalization Service (INS).PERFORMANCE RESPONSIBILITIES:1. Must be familiar with and abide by all Client/company regulations.2. Work with Client Special Services Representatives to ensure all requests for services are met.3. Pull assignments or work orders from computer, as needed.4. Do all reports accurately and in a timely manner.5. Must be familiar with all FAA/ TSA/Airline/Company regulations.6. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.7. Escalate issues to operations Manager Immediately.8. Deal courteously and tactfully with fellow employees and passengers if necessary.9. Communicate effectively with fellow employees. 10. Maintain all service transactions in Cabin Service tracking program (where available) or in the appropriate format for the location.11. Create and generate reports of service performance in locations with the Cabin Service tracking program software or via manual performance logs. 12. Receive and respond to telephone and radio calls from Client representatives and employees in a professional and timely manner.13. Maintain and distribute radios (where applicable).14. Always complete the appropriate documentation and reports in thorough and timely manner. 15. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs. 16. Provide general information and directions to passengers.17. Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner.18. Attend meetings and inservices as required.19. Utilize appropriate communications channels and maintain records, reports and files as required.20. Must be attired in proper uniform or business attire as directed by company officials and identification must always be visible.21. Identification badges must always be visible. 22. Adhere to company policies and procedures and participate in achievement of company objectives.23. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.24. Perform other duties as requested. Date posted: 09/14/2019

THE POSITION Please Note: a candidate must successfully pass a thorough background investigation, including a criminal history check for job-related convictions, fingerprinting, polygraph test, credit check, and a drug use history to be considered for this position. DEFINITION To attend and participate in the Sacramento Police Department's Public Safety Communications Academy to receive basic training in answering telephone requests from the public for law enforcement services, including 9-1-1 Emergency calls. DISTINGUISHING CHARACTERISTICS Dispatcher Recruit is a training classification used for candidates qualified to learn the duties of a Dispatcher I. Incumbents undergo a formal classroom setting, computer lab, and hands-ontraining program in the Sacramento Police Department's Public Safety Communications Academy. Upon satisfactory completion of the training and graduation from the Academy, the Dispatcher Recruit will be placed on probationary status as a Dispatcher I and assigned to the Communications Center for further on-the-job training. Incumbents are tested throughout the Academy and must achieve passing grades in order to continue in the program. Failure to complete the Academy successfully will result in release from the academy. Dispatcher Recruit is distinguished from the Dispatcher I classification in that it is a classroom training classification, while the Dispatcher I classification involves on-the-job training. SUPERVISION RECEIVED Immediate supervision is provided by higher level Public Safety Communications personnel. ESSENTIAL DUTIES AND RESPONSIBILITIES A Dispatcher Recruit attends training sessions to receive instruction and learn dispatching methods in: Handling emergency situations. Stress Management/Crisis intervention Computer systems/telephone systems. Telephone answering techniques. Distinguish between calls for service and referrals. Enter calls for service or provide referrals. Mapreading and geographiesof the City of Sacramento. Departmental policy and procedures. Civil and criminal law. Police codes and priorities and abbreviations. City, Departmental and Divisional organization. Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification. QUALIFICATIONS Knowledge of: English grammar, usage, spelling and punctuation. Basic effective principles and practices of excellence in customer service. Skill in: The use of computer programs and keyboards. Ability to: Expresshim/herself in English in a clear, distinct, and understandable manner when speaking to individuals, before diverse populations, various public and community groups, and when testifying in court. Lean to effectively communicate with and elicit information from upset and irate citizens. Work under pressure and exercise good judgment in emergency situations. Exercise independent judgment and work with a minimum of supervision. Use a computer and keyboard to enter data provided verbally and in writing. Learn standard broadcasting rules and procedures. Learn City street system and physical layout of Sacramento. Understand and carry outoral and written directions. Value customers and co-works through provision of excellent customer service. EXPERIENCE AND EDUCATION Experience: One (1) year of paid customer service experience. Education: High school diploma or G.E.D. equivalent. And Completion of twelve (12) units from an accredited college or university. Substitution of Education: High school diploma or G.E.D. equivalent and four (4) years of paid customer service experience. Proof of Education: Proof of education such as college transcripts and/or degrees must be submitted to the City of Sacramento Employment Office in person, as an attachment(s) to the online application, faxed to (916) 596-1556, or e-mailed to employment@cityofsacramento.org by the final filing deadline. If submitting in person or via fax, please include your name and Job #009113-19-4 on your documents. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. This evaluation must be submitted before you will be considered for any positions. Experience with computer terminals and radio broadcasting equipment is highly desirable. THE SELECTION PROCEDURE Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application to the City of Sacramento Employment Office by the final filing deadline; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and past job-related experience in the "Work Experience" section. Note: Qualifying experience is based on 40 hours per week (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of required education must be submitted online with your application, delivered in person, or sent to the Employment Office by fax or mail by the final filing deadline. 2. CRITICALL Test: (Pass/Fail) - Qualified candidates will receive a notification via email when the online examination is available. Candidates will have approximately 7 calendar days from the date of notification to complete the online examination. Only one attempt will be permitted. Candidates who PASS the online exam will be invited to take a confirmatory exam at the hiring department.The online CritiCall examination test your ability to: Follow rules and directions. Make decisions quickly and accurately based on rules you are provided. Enter data or information (such as names, telephone numbers, license plate sequences, etc.) into a computer using a keyboard. Hear, comprehend, summarize, and/or answer questions about information provided verbally in short story form. Use written information provided on lists (such as an alphabetically-sequenced telephone book). Recognize if bits of information, such as addresses or names, are similar or different. Quickly learn and later recognize information that is shown in writing, such as descriptions (e.g., red car, blue boat, green shirt). Perform basic arithmetic (such as addition, subtraction, percentages) without a calculator or other tools. Hear and remember pieces of information, such as telephone numbers or license plate numbers, for a short period of time. Evaluate information provided in order to prioritize or categorize incidents. Evaluate information and identify the most correct solution based upon that information. Determine routes and/or locations using very basic maps. (No prior map-reading training or experience is required to correctly respond to these questions.) Correctly spell commonly-used words which sound alike that might delay emergency assistance if misspelled (e.g., patience instead of patients). Communicate using sentences or phrases that clearly express the intended meaning. Read and comprehend written passages. 3. ELIGIBLE LIST: Candidates who passthe onlineCritiCall test, and the onsite confirmatory exam, will be placed in the Dispatcher Recruit candidate pool for one (1) year with the possibility of the list being extended for an additional year. You are not required to re-apply for this position if you have successfully passed the CritiCall test and your name is in the current Dispatcher Recruit candidate pool. 4. Background Process: If considered for appointment, candidates must pass a background investigation, which includes a criminal history check, fingerprinting, polygraph test, credit check, and drug use history. QUESTIONS For questions concerning Drug Use Standards or the Background process: Visit the Police Department web site at http://www.sacpd.org/ OR; Call the Police Recruiting Office at (916) 808-0880 OR; Send an email to police_recruiting@pd.cityofsacramento.org For questions concerning the Sacramento Police Department's Public Safety Communications Academy: Call the Sacramento Police Department's Public Safety Communications Academy at (916) 277-1740. For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at http://www.cityofsacramento.org/HR/Career-Opportunities; Send an email to employment@cityofsacramento.org ; Call the Human Resources Department at (916) 808-5726; or Visit the Human Resources Department at Historic City Hall, 915 I Street, Plaza Level, Sacramento, CA 95814.

THE POSITION You must have experience as aDispatcherwith a law enforcement agency to qualify for this position. Please review "Qualifications - Lateral Entry" within this job announcement before applying for this position. Please Note: a candidate must successfully pass a thorough background investigation, including a criminal history check for job-related convictions, fingerprinting, polygraph test, credit check, and a drug use history to be considered for this position. DISPATCHER I/ DISPATCHER II DEFINITION To receive incoming telephone calls and dispatch police units as necessary for assistance; perform a variety of general support duties related to communications activities. DISTINGUISHING CHARACTERISTICS DISPATCHER I This is the first working level class in the Dispatcher series. Incumbents of this class are trained in department policies, procedures and systems through on-the-job training. Generally, work is observed and reviewed both during performance and upon completion. Dispatcher Recruit is distinguished from the Dispatcher I classification in that it is a classroom training classification. DISPATCHER II Positions in this class are flexibly staffed and are normally filled by advancement from the lower class of Dispatcher I. Appointment at the higher class requires that the employee be performing the full range of duties assigned to the class. Work in this class is distinguished from that of the Dispatcher I class by the greater independence with which an incumbent is expected to operate. Dispatcher II is a journey-level classification and incumbents are expected to perform the full range of duties of Dispatcher without direct supervision. SUPERVISION RECEIVED AND EXERCISED DISPATCHER I Immediate supervision is provided by a Dispatcher III. Technical or functional supervision may be provided by a Dispatcher II or Dispatcher III. DISPATCHER II General supervision is provided by a Dispatcher III. ESSENTIAL DUTIES AND RESPONSIBILITIES Receive emergency and non-emergency telephone calls from the public requesting police, fire, and local government service; determine nature and priority; dispatch units as necessary; and/or refer or transfer callers to ensure excellent customer service. Maintain radio contact with all units on assignment. Coordinate emergency calls and relay information and assistance requests involving other law enforcement and fire fighting agencies. Query information from law enforcement communication networks relating to wanted persons, criminal history, stolen property, and Department of Motor Vehicle information. Query and enter stolen, stored, and repossessed vehicle information. Perform a variety of records keeping duties related to the computer aided dispatch system. Test and inspect equipment as required. Testify in court as needed. Prepare written responses or reports related to communication complaints, investigative follow-ups or police reports. Write daily work progress reports when training a new Dispatcher. Demonstrate professionalism, courtesy, empathy, and excellent customer service in accordance with departmental policy and the community oriented policing concept. Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification. QUALIFICATIONS * SEE LATERAL ENTRY REQUIREMENTS * DISPATCHER I Knowledge of: English grammar, usage, spelling and punctuation. Ability to: Express him/herself in English in a clear, distinct, and understandable manner when speaking to individuals, before diverse populations, various public and community groups, and when testifying in court. Effectively communicate with and elicit information from upset and irate citizens. Work under pressure and exercise good judgment in emergency situations. Exercise independent judgment and work with a minimum of supervision. Use a computer and keyboard to enter data provided verbally and in writing. Learn standard broadcasting rules and procedures. Learn City street system and physical layout of Sacramento. Understand and comply with oral and written directions. Learn to operate computer-aided dispatch and radio broadcasting equipment. Value customers and co-workers through provision of excellent customer service. Operate office machines and equipment. Type 40 net words per minute. EXPERIENCE AND EDUCATION Education: High school diploma or G.E.D. equivalent and completion of twelve (12) units from an accredited college or university. Experience: One (1) year of paid customer service experience and successful completion of the Sacramento Police Department's Safety Communication Academy within the last twelve months. Substitution of Education: High school diploma or G.E.D. equivalent, four (4) years of paid customer service experience and successful completion of the Sacramento Police Department's Safety Communication Academy within the last twelve months. PROBATIONARY PERIOD: Employees must complete eighteen (18) months of probation at a satisfactory performance level prior to gaining permanent status. DISPATCHER II In addition to the qualifications of Dispatcher I: Knowledge of: Standard broadcasting procedures and rules. EXPERIENCE AND EDUCATION Education: High school diploma or G.E.D. equivalent and completion of twelve (12) units from an accredited college or university. Experience: One (1) year of paid customer service experience and successful completion of the probationary period as a Dispatcher I with the City ofSacramento. Substitution of Education: High school diploma of G.E.D. equivalent, four (4) years of paid customer service experience and successful completion of the Sacramento Police Department's Safety Communication Academy within the last twelve months. -OR- *LATERAL ENTRY : (1) Employment as a full-time law enforcement dispatcher in a Public Safety Dispatch Center within the last six months; and (2) two years as a full time law enforcement dispatcher in a Public Safety Dispatch Center where duties included answering telephone calls and radio dispatching; and (3) successful completion of the California P.O.S.T. Public Safety Dispatcher Basic Course within 12 months of appointment. PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application to the City of Sacramento Employment Office by the final filing deadline; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and past job-related experience in the "Work Experience" section. Note: Qualifying experience is based on 40 hours per week (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Human Resources will be communicating with you by email ( so make certain that you have a valid email address that you check frequently - including your SPAM or JUNK folders ). 2. Supplemental Questionnaire: (Pass/Fail) - In addition to the City of Sacramento employment application, all applicants must complete and submit online responses to the supplemental questionnaire to the City of Sacramento Employment Office by the final filing deadline; Responses to the supplemental questionnaire must be submitted online; paper questionnaire will not be accepted. An incomplete supplemental questionnaire will not pass the review process; omitted information cannot be considered or assumed. A resume will not substitute for the information required in the supplemental questionnaire. 3. CRITICALL Test: (Pass/Fail) - Qualified candidates willsend a link to anonline examination.The CritiCall test will be job related and may test your ability to: Follow rules and directions. Make decisions quickly and accurately based on rules you are provided. Enter data or information (such as names, telephone numbers, license plate sequences, etc.) into a computer using a keyboard. Hear, comprehend, summarize, and/or answer questions about information provided verbally in short story form. Use written information provided on lists (such as an alphabetically-sequenced telephone book). Recognize if bits of information, such as addresses or names, are similar or different. Quickly learn and later recognize information that is shown in writing, such as descriptions (e.g., red car, blue boat, green shirt). Perform basic arithmetic (such as addition, subtraction, percentages) without a calculator or other tools. Hear and remember pieces of information, such as telephone numbers or license plate numbers, for a short period of time. Evaluate information provided in order to prioritize or categorize incidents. Evaluate information and identify the most correct solution based upon that information. Determine routes and/or locations using very basic maps. (No prior map-reading training or experience is required to correctly respond to these questions.) Correctly spell commonly-used words which sound alike that might delay emergency assistance if misspelled (e.g., patience instead of patients). Communicate using sentences or phrases that clearly express the intended meaning. Read and comprehend written passages. ABOUT THE CANDIDATE POOL- If you pass the CritiCall test, your name will be placed on the Dispatcher II Eligible Listpool for one (1) year with the possibility of the list being extended for an additional year. 4. Background Process: If considered for appointment, candidates must pass a background investigation, which includes a criminal history check, fingerprinting, polygraph test, credit check, and drug use history. QUESTIONS For questions concerning Drug Use Standards or the Background process: Visit the Police Department web site at http://www.sacpd.org/ OR; Call the Police Recruiting Office at (916) 808-0880 OR; Send an email to police_recruiting@pd.cityofsacramento.org For questions concerning the Sacramento Police Department's Public Safety Communications Academy: Call the Sacramento Police Department's Public Safety Communications Academy at (916) 277-1742. For questions concerning this job announcement and the application process: Visit the City of Sacramento Human Resources Department website at http ://www.cityofsacramento.org/HR/Career-Opportunities ; Send an email to employment@cityofsacramento.org ; Call the Human Resources Department at (916) 808-5726; or Visit the Human Resources Department at Historic City Hall, 915 I Street, Plaza Level, Sacramento, CA 95814.

Position Description Priority Screening:   Applications will be reviewed monthly Exam#: 19/80S01/01OM The Emergency Communications Department is responsible for the operation of a countywide, consolidated emergency communications center, providing 9-1-1 and non-emergency call answering and law enforcement, fire protection and emergency medical dispatch services for over 30 local, regional, county and state public safety agencies. The Communications Dispatcher Trainee receive on-the-job training in basic 9-1-1 call answering and radio dispatching methods and techniques.  Upon successful completion of the Call taking training, incumbents are expected to promote to the Communications Dispatcher I classification, typically within 4- 6 months.  This classification of Communications Dispatcher I is part of the flexible series and can flex to the classification of Communications Dispatcher II subject to meeting the employment standards for the higher class and a recommendation for their promotion by the appointing authority in accordance with the Flexible Staffing Program and Guidelines. The Eligible List established by this recruitment process will be used to fill the current vacancy as well as any future vacancies through the life of the eligible list as they arise.    Examples of Duties Receives training in the answering 9-1-1 and non-emergency calls; reception and transmission of radio calls; Receives law, fire and medical calls for service;Enters information received via keyboard for recording in a computer aided dispatch system; Screen information to determine jurisdiction and equipment to be dispatched, and transmits appropriate information by telephone or radio; Dispatches law enforcement or other personnel and equipment; Accurately types information on a computer keyboard in order to process and/or update information accurately; Records the nature and source of all incoming and outgoing radio messages as required; Monitors public safety frequencies; Learns to employ standard operating procedures and practices in receiving and dispatching details and messages; Studies and maintains familiarity with the locations and common place names of major roads, streets, industrial plants, county parks, and governmental agencies. To view the complete job description visit the Monterey County website: http://www.co.monterey.ca.us/government/departments-a-h/human-resources/human-resources/class-specifications THE SUCCESSFUL CANDIDATE Will have a proven track record demonstrating the following knowledge, skills, and abilities: Skill and Ability to: Remain calm, think clearly and react quickly in emergency and stressful situations. Learn the operation of radio and telephone communications equipment; Learn the operation of a computer aided dispatch system, radio transmitting and various communication equipment; Learn to dispatch public safety personnel and equipment in a quick and efficient manner; Learn and remember the policies and procedures of the department and user agencies; Retain, recall, and evaluate facts and/or details solely from memory; Communicate clearly and effectively with the general public, public safety officials and other governmental and private agency staff persons; Obtain and transmit clear and complete directions/information; Keep accurate records of messages received, mostly via computer keyboard entry; Learn, interpret and apply established rules and procedures; View multiple video display monitors for extended periods of time in a low-light conditions; Learn to simultaneously type while communicating with others; Establish and maintain effective working relationships; Multi-task requiring simultaneous typing (rapid keyboarding), talking on the radio, answering multiple telephone calls, and switching between computer screens and applications; Thoroughly evaluate situations, organize thoughts, and respond quickly and accurately; Read, write, spell, and speak in English; Accurately type a minimum of 30 wpm (net) on a computer keyboard; Perform a variety of tasks simultaneously Examples of Experience/Education/Training Any combination of training, education, and/or experience which provides for the knowledge, skills, and abilities required to perform the duties listed above is qualifying. An example of a way these requirements might be acquired is: Graduation from High School or possession of a GED certificate AND 1 year of experience involving substantial public contact   Upon conditional offer of employment, all candidates must successfully complete and pass a law enforcement background investigation and pre-employment medical examination. Required Conditions of Employment As a condition of employment, the incumbent will be required to: Be willing and available to work all shifts, nights, weekends, holidays and overtime. Possess a valid Class C Driver License, or be able to provide suitable transportation that is approved by the hiring authority. Successfully complete and pass a background investigation including and medical evaluation. Ability to remain seated for long periods of time, up to 12 hours per day at a console working at a computer terminal. Additional Information Application and Selection Procedures   Apply On-Line! Our website:  www.co.monterey.ca.us/personnel   Applications may also be obtained from and submitted to: Monterey County, Human Resources Department Attn: Patricia Eddings, Administrative Secretary- Confidential 168 W. Alisal Street, 3rd Floor Salinas, CA 93901 Email: 911jobs@co.monterey.ca.us  The selection process is tentative and applicants will be notified if changes are made. The competitive selection process includes submittal of required application materials. A complete application package will include: A completed County of Monterey employment application Responses to all of the Supplemental Questions Copy of current typing certificate (within the last 12 months) must be attached to your application.  Refer to attached Typing Speed Certification Locations within Monterey County that meet our criteria.   No internet typing certificate will be accepted.  TYPING SPEED CERTIFICATION LOCATIONS   http://www.co.monterey.ca.us/personnel/pdffiles/TYPING%20SPEED%20CERTIFICATION%20LOCATIONS%20IN%20MONTEREY%20COUNTY%20.pdf   (Download PDF reader) Applicants who fail to provide all required materials by the application filing deadline will not be considered.  Resumes, cover letters, letters of interest, and other correspondence will not be accepted as a substitute for required application materials. All required application materials will be competitively evaluated. Those applicants that are determined to be the most appropriately qualified will be invited to participate further in the selection process. To assess applicants' possession of required qualifications, the process may include an oral examination, pre-exam exercises, performance exam, and/or written examination. EQUAL OPPORTUNITY Monterey County is a drug-free work place and an equal opportunity employer. The County seeks candidates who can make contributions in an environment of cultural and ethnic diversity. Monterey County provides reasonable accommodations for the disabled. If you believe you possess a disability that would require test accommodation, please call Patricia Eddings (831) 769-8882.  BENEFITS:  Monterey County offers an excellent benefits package. To view the "J" Unit Benefit Summary please visit our website. This information is not legally binding, nor does it serve as a contract. The benefits listed in the Monterey County Personnel Policies and Practices Resolution  or Memorandum of Understanding (MOU)  prevail over this listing.   As a condition of employment, prospective employees will be required to submit to a background review which may include a review of information concerning present and/or prior employment, driving record, and record of criminal conviction. Employees must have and show their Social Security Card on the first day of work. Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the U.S.; a list of acceptable documents is available on the USCIS Form I-9. If you are hired into this classification in a temporary position, your rate of pay will be hourly and you will not be eligible for the benefits listed in the summary.     Closing Date/Time:

This is a continuous recruitment.  We will continue to accept applications until the hiring department determines enough qualified applications have been received.  However, we will begin the testing process when 100 applications have been received and will continue periodic testing after that as sufficient numbers of applications are received. DUTIES SUMMARY The fundamental reason for the existence of this classification is to receive and transmit information in the Police Communications Center via telephone, radio calls, written and coded information using a computer aided dispatch system (CADS). DISTINGUISHING CHARACTERISTICS This position is assigned to the Police Communications Center, which is a 24-hour, seven-days-per-week operation, requiring shift coverage. Incumbents must work assigned shift and must be proficient at multi-tasking. There is a high premium placed on the accuracy and speed of information gathering and maturity in decision making of employees. Examples of Essential Duties Under immediate supervision, operates a computer aided dispatch system to send police units in response to emergency calls and other public service needs; determines priorities of all calls and prioritizes responses when police units are needed in a number of situations which exceed available units; evaluates situations to determine appropriate units to dispatch based on availability, priority and location of units; dispatches backup units if appraisal of situation suggests the need for such support or is requested by officers; with the aid of detailed maps may direct the police units to locations; obtains required information in discussion with emergency caller; uses Orange County radio system in dispatching units; performs complaint writer function which requires receiving telephone and radio calls and typing information including codes into the CADS to create a call for service; monitors Police Building entrances on audio and visual security systems to prevent unauthorized entrance; transfers emergency information to other agencies based on information extracted from the caller; performs other related duties as assigned. Communication Operators receive and record calls on the Public Safety Computer system, dispatch police units to emergency and public service calls. There is a high premium placed on the accuracy and speed of information gathering and maturity in decision making of employees in the Communications Center. Cooperative work relationships are essential. The preceding duties have been provided as examples of the essential types of work performed within this job classification. City Council/Administration at its discretion, may add, modify, change or rescind work assignments as needed. Qualifications Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position is qualifying. A typical combination includes: Knowledge of : During probation the following knowledge must be acquired: codes, practices and procedures used to transmit information to units in the field and locations of streets and buildings. Ability to : Ability to understand complex instructions which are presented orally or in writing; read street maps and quickly find locations; quickly evaluate an emergency situation and develop logical working solutions; keep up with fast pace of incoming calls and transmitted information; successfully perform multi-tasking duties; speak clearly and confidently; gain cooperation and cooperate with others; apply procedures for handling unique problems; exercise good judgment with memory for details; recognize and keep information confidential; be reliable and dependable; read, comprehend, interpret and utilize instructions, manuals and other materials applicable to this area; work all assigned shifts, including weekends and holidays; provide quality customer service. Education: High School Degree or equivalent. Experience : Type 40 words per minute Other: Must be available to work ALL assigned shifts, weekends and holidays; Pass comprehensive background investigation and psychological examination. APPLICATION AND SELECTION PROCEDURE: An official on-line application must be completed in its entirety .  Incomplete applications will not be accepted. Testing will begin after 100 applications have been received. Applicants best meeting the needs of the department will be invited to participate in the examination process.  The testing will consist of the following CRITICALL - Qualified candidates will be required to participate in the on-line Criticall examination.  This includes testing skills required to be successful in the position.  It will also include a typing test.  The minimum net typing speed is 40 WPM. Those meeting the minimum scores on this exam will be invited to take the written exam. WRITTEN EXAM - The Written Exam is the POST Entry Level Dispatcher Test Battery.  A passing T-Score of 55 is required. T-SCORE TRANSFERS  - The written exam may be waived if you have achieved a minimum T-Score of 55 on a POST approved Dispatchers Entry Level examination taken no more than six (6) months from the date of our scheduled written exam. Note: You may not retake this exam if already taken within 30 days of the date of our scheduled exam.   If you are invited to the written exam phase of the process and would like to transfer your T-Score from another agency, please forward a copy of the T-score letter from the agency where the exam was taken to: VNavarro-Martinez@hbpd.org. ORAL EXAM - The oral exam, weighted 100% of the total score, will determine the ranking on an employment eligible list from which hires may be made. The employment eligible list is valid for up to one year, unless exhausted sooner. Candidates considered for hire must undergo a comprehensive background investigation, which includes (but is not limited to) LiveScan fingerprinting, polygraph exam, credit check, reference/employer checks, DOJ and FBI checks, etc. Upon a conditional offer of employment, a pre-placement medical evaluation, psychological exam and drug screening must be completed with acceptable results. Upon hire, employee is subject to further reporting from DOJ via subsequent arrest notification. Note: Our primary means of communication with applicants is via email; therefore, please include a valid email address on your application.   Physical Tasks & Environmental Conditions See Physical task questionnaires. Employee accommodations for physical or mental disabilities will be considered on a case-by-case basis. Public Employee Disaster Service Worker:   In accordance with Government Code Section 3100, all Huntington Beach city employees are required to perform assigned disaster service worker duties in the event of an emergency or a disaster. COMMON DISQUALIFIERS - Civilian Please review the following common disqualifiers. If any items listed pertain to you, you will be automatically disqualified in the background investigation. You may, at this time want to screen yourself and withdraw prior to starting the recruitment process.  Illegal use or possession of drugs The following examples of illegal drug use or possession will be considered automatic disqualifiers for applicants, with no exceptions: Any adult use or possession of a drug classified as a hallucinogenic within three years prior to application for employment. Any adult use or possession of marijuana within one year prior to application for employment. Any other illegal adult use or possession of a drug not mentioned above (including cocaine) within three years prior to application for employment. Any illegal adult use or possession of a drug while employed in any law enforcement capacity, military police, or as a student enrolled in college accredited courses related to the criminal justice field. Any adult manufacture or cultivation of a drug or illegal substance. Failure to divulge to the Department any information about personal illegal use or possession of drugs. Any drug test of the applicant, during the course of the hiring process, where illegal drugs are detected. The following examples of illegal drug use or possession will be considered in relationship to the overall background of that individual and may result in disqualification:    Any illegal use or possession of a drug as a juvenile. Any illegal adult use or possession of a drug that does not meet the criteria of the automatic disqualifiers specified above (e.g., marijuana use longer than one year ago or cocaine use longer than three years.) Any illegal or unauthorized use of prescription medications. Motor Vehicle Operations Receipt of three or more moving violations (or any single violation of a potential life threatening violation, such as reckless driving, speed contest, suspect of a pursuit, etc.) within three years prior to application. Moving violations for which there is a factual finding of innocence shall not be included. Involvement as a driver in two or more chargeable (at fault) collisions within three years prior to date of application. A conviction for driving under the influence of alcohol and/or drugs within three years prior to application or any two convictions for driving under the influence of alcohol and/or drugs. Arrests Conviction of any criminal offense classified as a misdemeanor under California law within three years prior to application. Conviction for two or more misdemeanor offenses under California law as an adult. Conviction of any offense classified as a misdemeanor under California law while employed as a peace officer (including military police officers.) Admission(s) of having committed any act amounting to a felony (including felony-misdemeanor offenses) under California law, as an adult, within five years prior to application or while employed as a peace officer (including military police officers.) Admission(s) of administrative conviction of any act while employed as a peace officer (including military police officers) involving lying, falsification of any official report or document, or theft. Admission(s) of any act of domestic violence as defined by law, committed as an adult. Admission(s) of any criminal act, whether misdemeanor or felony, committed against children including but not limited to: molesting or annoying children, child abduction, child abuse, lewd and lascivious acts with a child, or indecent exposure. Acts of consensual unlawful intercourse accomplished between two minors shall not be included, unless more than four years difference in age existed at the time of the acts. Having any outstanding warrant of arrest at time of application. Conviction of a felony under Federal or California Law. Integrity Any material misstatement of fact or significant admission/omission during the application or background process may be disqualifying, including inconsistent statements made during the initial background interview (Personal History Statement or Supplemental Questionnaire) or polygraph examination or discrepancies between this background investigation and other investigations conducted by other law enforcement agencies. Any forgery, alteration, or intentional omission of material facts on an official employment application document or sustained episodes of academic cheating. Tattoos Employees shall not display any tattoos, body art, brand, scarification or mutilation while on-duty or when wearing any part of the Police uniform. All visible tattoos, body art, brands, scarification or mutilation shall be covered by an approved uniform or by wearing a skin patch of neutral tone. This policy also does not apply to Police Recruits while they are attending a Police Academy or participating in Academy sponsored functions. The policy will apply to Police Recruits while they are performing any official duty, in uniform, outside of the Police Academy. Body Art Body piercing or alteration to any area of the body visible in any authorized uniform or attire that is a deviation from normal anatomical features and which is not medically required is prohibited. Such body alteration includes, but is not limited to:    Tongue splitting or piercing. The complete or transdermal implantation of any material other than hair replacement. Abnormal shaping of the ears, eyes, nose or teeth. Branding or scarification. Work Traits Having been disciplined by any employer (including military) as an adult for abuse of leave, gross insubordination, dereliction of duty , or persistent failure to follow established policies and regulations. Having been involuntarily dismissed (for any reason other than layoff) from two or more employers as an adult. Having held more than seven paid positions with different employers within the past four years, or more than 15 paid positions with different employers in the past ten years (excluding military). Students who attend school away from their permanent legal residence may be excused from this requirement. Having undergone personal bankruptcy more than once, having current financial obligations for which legal judgments have not been satisfied, currently having wages garnished, or any other history of financial instability. Uttering any epithet derogatory of another person's race, religion, gender, national origin or sexual orientation. Having been disciplined by any employer as an adult for fighting in the workplace.

This posting is for applicants who already possess a Peace Officer Standards and Training ( POST) Public Safety Dispatcher Certificate AND are currently working (or have worked in the last 24 months) as a public safety dispatcher in a California law enforcement agency, having completed two (2) years of employment . DUTIES SUMMARY The fundamental reason for the existence of this classification is to receive and transmit information in the Police Communications Center via telephone, radio calls, written and coded information using a computer aided dispatch system (CADS). DISTINGUISHING CHARACTERISTICS This position is assigned to the Police Communications Center, which is a 24-hour, seven-days-per-week operation, requiring shift coverage. Incumbents must work assigned shift and must be proficient at multi-tasking. There is a high premium placed on the accuracy and speed of information gathering and maturity in decision making of employees. Examples of Essential Duties Under immediate supervision, operates a computer aided dispatch system to send police units in response to emergency calls and other public service needs; determines priorities of all calls and prioritizes responses when police units are needed in a number of situations which exceed available units; evaluates situations to determine appropriate units to dispatch based on availability, priority and location of units; dispatches backup units if appraisal of situation suggests the need for such support or is requested by officers; with the aid of detailed maps may direct the police units to locations; obtains required information in discussion with emergency caller; uses Orange County radio system in dispatching units; performs complaint writer function which requires receiving telephone and radio calls and typing information including codes into the CADS to create a call for service; monitors Police Building entrances on audio and visual security systems to prevent unauthorized entrance; transfers emergency information to other agencies based on information extracted from the caller; performs other related duties as assigned. Communication Operators receive and record calls on the Public Safety Computer system, dispatch police units to emergency and public service calls. There is a high premium placed on the accuracy and speed of information gathering and maturity in decision making of employees in the Communications Center. Cooperative work relationships are essential. The preceding duties have been provided as examples of the essential types of work performed within this job classification. City Council/Administration at its discretion, may add, modify, change or rescind work assignments as needed. Qualifications Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position is qualifying. A typical combination includes: Knowledge of : During probation the following knowledge must be acquired: codes, practices and procedures used to transmit information to units in the field and locations of streets and buildings. Ability to : Ability to understand complex instructions which are presented orally or in writing; read street maps and quickly find locations; quickly evaluate an emergency situation and develop logical working solutions; keep up with fast pace of incoming calls and transmitted information; successfully perform multi-tasking duties; speak clearly and confidently; gain cooperation and cooperate with others; apply procedures for handling unique problems; exercise good judgment with memory for details; recognize and keep information confidential; be reliable and dependable; read, comprehend, interpret and utilize instructions, manuals and other materials applicable to this area; work all assigned shifts, including weekends and holidays; provide quality customer service. Education: High School Diploma or equivalent. POST Public Safety Dispatcher Certificate (issued by the State of California, Department of Justice).  A copy of the certificate must be turned in at your oral exam. ( Please Note:  This is not the 120-hour Basic Public Safety Dispatch Course Certificate) Experience :  Must be currently working, or have worked in the last 24 months , as a public safety dispatcher in a California law enforcement agency AND have completed two (2) years of employment, including successful completion of the probationary period. Must be available to work ALL assigned shifts, weekends and holidays; Pass comprehensive background investigation and psychological examination. Must type 40 words per minute (net) .  A typing certificate, as described below, must be turned in at or before the oral exam. You may submit a copy of your typing certificate to: VNavarro-Martinez@hbpd.org.    APPLICATION AND SELECTION PROCEDURE: An official on-line application must be completed in its entirety .  Incomplete applications will not be accepted. A copy of your POST Public Safety Dispatcher Certificate (issued by the State of California, Department of Justice) must be turned in at the oral exam.   Certificates of Completion issued by a Dispatcher Academy is unacceptable. A typing certificate must be turned in at or before the oral exam.   Specific instructions regarding acceptable certificates are listed below.   All applications will be closely reviewed for relevant experience, education, and training.  Not all candidates meeting the minimum requirements will necessarily be invited to the next phase which includes an oral exam (weighted 100%). Candidates successfully completing the oral exam will be placed on an employment eligible list from which hires may be made. The employment eligible list is valid for up to one year, unless exhausted sooner. Candidates considered for hire must undergo a comprehensive background investigation, which includes (but is not limited to) LiveScan fingerprinting, polygraph exam, credit check, reference/employer checks, DOJ and FBI checks, etc. Upon a conditional offer of employment, a pre-placement medical evaluation and drug screening must be completed with acceptable results. Upon hire, employee is subject to further reporting from DOJ via subsequent arrest notification. Note: Our primary means of communication with applicants is via email; therefore, please include a valid email address on your application. TYPING CERTIFICATIONS : 1.  Candidates must provide proof of required typing skill of 40 wpm net (gross minus number of errors).  We will accept typing certificates issued within the last 12 months, from an employment or other public agency.   2.  Certificates must be on official letterhead from the agency and must include a phone number and name of contact person in order to verify information.   3. Typing tests may also be taken at the locations listed below.  Please call for appointments and costs. HUNTINGTON BEACH ADULT SCHOOL 17231 Gothard Street Huntington Beach, CA 92647 714-842-4227 FOCUS EMPLOYMENT INC. 2400 E. Katella Ave. Ste. 800 Anaheim, CA 92806 (714) 848-6129 4. Alternatively, candidates may request to take a typing test on site on the day of their oral exam. Appointments shall be made in advance by sending an email request to: VNavarro-Martinez@hbpd.org.  Physical Tasks & Environmental Conditions See Physical task questionnaires. Employee accommodations for physical or mental disabilities will be considered on a case-by-case basis. SPECIAL CONDITIONS Public Employee Disaster Service Worker : In accordance with Government Code Section 3100, all Huntington Beach city employees are required to perform assigned disaster service worker duties in the event of an emergency or a disaster. COMMON DISQUALIFIERS Please review the following common disqualifiers. If any items listed pertain to you, you will be automatically disqualified in the background investigation. You may, at this time want to screen yourself and withdraw prior to starting the recruitment process. Illegal use or possession of drugs The following examples of illegal drug use or possession will be considered automatic disqualifiers for applicants, with no exceptions: Any adult use or possession of a drug classified as a hallucinogenic within three years prior to application for employment. Any adult use or possession of marijuana within one year prior to application for employment. Any other illegal adult use or possession of a drug not mentioned above (including cocaine) within three years prior to application for employment. Any illegal adult use or possession of a drug while employed in any law enforcement capacity, military police, or as a student enrolled in college accredited courses related to the criminal justice field. Any adult manufacture or cultivation of a drug or illegal substance. Failure to divulge to the Department any information about personal illegal use or possession of drugs. Any drug test of the applicant, during the course of the hiring process, where illegal drugs are detected. The following examples of illegal drug use or possession will be considered in relationship to the overall background of that individual and may result in disqualification: Any illegal use or possession of a drug as a juvenile. Any illegal adult use or possession of a drug that does not meet the criteria of the automatic disqualifiers specified above (e.g., marijuana use longer than one year ago or cocaine use longer than three years.) Any illegal or unauthorized use of prescription medications. Motor Vehicle Operations Receipt of three or more moving violations (or any single violation of a potential life threatening violation, such as reckless driving, speed contest, suspect of a pursuit, etc.) within three years prior to application. Moving violations for which there is a factual finding of innocence shall not be included. Involvement as a driver in two or more chargeable (at fault) collisions within three years prior to date of application. A conviction for driving under the influence of alcohol and/or drugs within three years prior to application or any two convictions for driving under the influence of alcohol and/or drugs. Arrests Conviction of any criminal offense classified as a misdemeanor under California law within three years prior to application. Conviction for two or more misdemeanor offenses under California law as an adult. Conviction of any offense classified as a misdemeanor under California law while employed as a peace officer (including military police officers.) Admission(s) of having committed any act amounting to a felony (including felony-misdemeanor offenses) under California law, as an adult, within five years prior to application or while employed as a peace officer (including military police officers.) Admission(s) of administrative conviction of any act while employed as a peace officer (including military police officers) involving lying, falsification of any official report or document, or theft. Admission(s) of any act of domestic violence as defined by law, committed as an adult. Admission(s) of any criminal act, whether misdemeanor or felony, committed against children including but not limited to: molesting or annoying children, child abduction, child abuse, lewd and lascivious acts with a child, or indecent exposure. Acts of consensual unlawful intercourse accomplished between two minors shall not be included, unless more than four years difference in age existed at the time of the acts. Having any outstanding warrant of arrest at the time of application. Conviction of a felony under Federal or California Law. Integrity Any material misstatement of fact or significant admission/omission during the application or background process may be disqualifying, including inconsistent statements made during the initial background interview (Personal History Statement or Supplemental Questionnaire) or polygraph examination or discrepancies between this background investigation and other investigations conducted by other law enforcement agencies. Any forgery, alteration, or intentional omission of material facts on an official employment application document or sustained episodes of academic cheating. Tattoos Employees shall not display any tattoos, body art, brand, scarification or mutilation while on-duty or when wearing any part of the Police uniform. All visible tattoos, body art, brands, scarification or mutilation shall be covered by an approved uniform or by wearing a skin patch of neutral tone. This policy also does not apply to Police Recruits while they are attending a Police Academy or participating in Academy sponsored functions. The policy will apply to Police Recruits while they are performing any official duty, in uniform, outside of the Police Academy. Body Art Body piercing or alteration to any area of the body visible in any authorized uniform or attire that is a deviation from normal anatomical features and which is not medically required is prohibited. Such body alteration includes, but is not limited to: Tongue splitting or piercing. The complete or transdermal implantation of any material other than hair replacement. Abnormal shaping of the ears, eyes, nose or teeth. Branding or scarification. Work Traits Having been disciplined by any employer (including military) as an adult for abuse of leave, gross insubordination, dereliction of duty, or persistent failure to follow established policies and regulations. Having been involuntarily dismissed (for any reason other than layoff) from two or more employers as an adult. Having held more than seven paid positions with different employers within the past four years, or more than 15 paid positions with different employers in the past ten years (excluding military). Students who attend school away from their permanent legal residence may be excused from this requirement. Having undergone personal bankruptcy more than once, having current financial obligations for which legal judgments have not been satisfied, currently having wages garnished, or any other history of financial instability. Uttering any epithet derogatory of another person's race, religion, gender, national origin or sexual orientation. Having been disciplined by any employer as an adult for fighting in the workplace.

Location 1051 Junction Blvd. Roseville, 95678 Job PDF: Dispatcher II 11-18.pdf Benefits For more information regarding the City's benefits, visit our website at here . This position is in RPA. Recruitment Contact Contact phone: (916)774-5475 Contact email: recruitment@roseville.ca.us

The Position This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on: 1/18/19, 4/19/19, 7/19/19, 10/18/19, Level 1: $3,182.46 - $3,868.00/month Level 2 - Range A: $3,614.00 - $4,393.50/month Level 2 - Range B: $3,906.33 - $4,748.52/month Under supervision, Communications/Operations Dispatchers perform a variety of communications dispatch functions; receive, evaluate and respond to requests for emergency and non-emergency services by contacting or dispatching medical, fire, law enforcement, county, or other appropriate personnel and equipment in accordance with established regulations and procedures; and receive routine calls and transmit information to field units and/or route calls to proper bureau or detail for action. The Communications/Operations Dispatcher is a single class with two salary levels. Positions in this class are flexibly staffed, and the level at which appointments are made is at the discretion of the appointing authority. The Communications/Operations Dispatcher (Level I) is the entry level in this class series. Under close supervision, incumbents are given detailed instructions in the performance of routine communication dispatch functions. Incumbents perform tasks that are more structured and repetitive than those assigned at Level II. As requisite skills and knowledge are developed, incumbents are expected to perform increasingly responsible and difficult assignments. At the discretion of the appointing authority, incumbents may advance to the higher level after demonstrating the ability to perform the full journey level duties of the class, which generally requires twelve months of experience at Level I. The Communications/Operations Dispatcher (Level II) is the journey level in this class series. Under general supervision, incumbents perform a variety of increasingly responsible and difficult communication dispatch duties. This is the targeted competency and performance level of all Communications/Operations Dispatchers, and incumbents are technically proficient in performing their assigned duties. The Communications/Operations Dispatcher (Level II) has a Range A and Range B. Communications/Operations Dispatcher (Level II - Range B) is reserved exclusively for those positions that the appointing authority designates as "shift leaders" with the accompanying duties of such designation. The Communications/Operations Dispatcher (Level II - Range B), assumes lead worker responsibilities; leads, plans, schedules, and oversees the work of Communications/Operations Dispatchers (Level I/II); analyzes situations and adopts effective courses of action while at the same time performing non-supervisory work that is usually of the same kind and level as that of employees at Range A. Watch to Explore your career with purpose Examples of Knowledge and Abilities Knowledge of Office procedures, methods, and equipment used within a communications center including computers and applicable software applications, multi-channel radios, telephone communication consoles/switches with multiple lines and other communications equipment Radio codes Rules, regulations, and dispatch procedures related to non-emergency and emergency/trouble service calls Map reading for major streets, highways and districts in City/County Federal communication rules and regulations Report writing techniques for basic report preparation English usage, spelling, grammar, and punctuation Ability to Operate a computer aided dispatch system, multi-channel radio and/or telephone, and other communications equipment Learn and perform the principles and techniques of radio communication Communicate clearly and concisely, both verbally and in writing Respond quickly and calmly to emergency and other stressful situations Prioritize, plan, coordinate and organize simultaneous incidents and assignments Receive and transmit information accurately Notify and dispatch to multiple agencies quickly Maintain tact and self-control when dealing with difficult/irate people and those in stressful situations Learn geography of County/City areas; read and locate main geographical reference points Follow written and verbal directions, policies, and procedures Work with frequent interruptions Memorize numbers and locations Develop and maintain cooperative, effective working relationships with others Employment Qualifications Minimum Qualifications Six months of full time, paid experience in radio dispatching, operating a telephone switchboard, call director, or communication equipment such as radio transmitter and receiver or radiotelephone; involving extensive public contact while receiving, recording and transmitting messages. Note: The word "experience" referenced in the minimum qualifications means full-time paid experience unless the job announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. General Qualifications Criminal History and Background Checks: The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies and Procedures B-5, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained. The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act. License Requirement: A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Physical Requirements: Positions in this class require the incumbent to: Have sufficient hearing to perform all the required duties. Have sufficient color vision to perform all the required duties. Good hand/eye coordination and finger dexterity. Work in a confined environment. Wear head-sets that restrict physical movement in the work area. Sit and view video displays for extended periods of time. Individuals who do not meet these requirements due to disability will be reviewed on a case-by-case basis. Working Conditions: Some positions in this class require the incumbent to: Work weekends, holidays, and shift assignments. Probationary Period The probationary period for this classification is six (6) months. Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net Closing Date/Time: Continuous

Introduction * Additional pay information: Lateral Signing Bonus: $1,500 added to first paycheck earned, plus $1,000 paid upon successful completion of probationary period. POST Certificate Incentive: $100 per pay period for possession of POST Dispatcher Intermediate Certificate or $125 per pay period for possession of POST Dispatcher Advanced Certificate. Incentive amounts are not cumulative or compounded, and employees will receive only one rate of incentive pay for the POST certification. Night Shift Differential: Dispatchers working swing and graveyard shifts receive an additional 7.5% night shift differential. Dispatch Training Pay: Dispatchers working as dispatch trainers receive an additional 5% training pay while assigned to training duties. Holiday Pay: Dispatchers working holidays receive overtime compensation for the actual number of hours worked in addition to holiday pay. The Placer County Sheriff's Office dispatch center is located in the Auburn Justice Center. The dispatch center features full sit-to-stand ergonomic work stations, a locker room, a full kitchen, and a quiet room. Public Safety Dispatchers receive a competitive benefit package, including 13 paid holidays per year, 12 paid sick days per year, generous contributions to CalPERS, and access to an employee assistance program. Full benefit details can be found below in the Benefits section of this posting. POSITION INFORMATION Eligibility Criteria: To be eligible for placement on a Public Agency Eligible List, an applicant must meet all of the following criteria: Applicant must be working for a public agency (other than Placer County) that operates under a personnel civil service or merit system. If not currently employed by a qualifying agency, the applicant must have been employed by a qualifying public agency within one year prior to the date his/her completed application is received by the Placer County Human Resources Department; The classification in which Placer County employment is contemplated must possess the same or less minimum qualifications and be substantially similar in job assignment and responsibility as the position in which the applicant is/was employed by the public agency; If classified, the applicant must hold or have held permanent status in the service of that agency; If unclassified the applicant must be or have been employed by that agency, in that position, for a minimum of six (6) months; The applicant must submit a Placer County Public Agency Eligible Self Certification form, certifying: His/Her employment record has been entirely satisfactory; He/She has not been separated for cause; He/She was appointed to the class as a result of a qualifying or competitive exam; If not currently employed by a qualifying agency, the applicant is eligible for reinstatement to that agency. To Apply For more information or to submit a Lateral Transfer/Other Agency List (Public Agency Eligible List - PAEL) application, click the Employees of Other Public Agencies link on the Job Opportunities page. Please contact Thalia Torres, HR Technician, at (530) 886-4664 or ttorres@placer.ca.gov for questions or assistance regarding the PAEL process. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants for this classification must complete and pass a background check (which may include a voice stress analysis and/or a polygraph) and pre-employment psychological and medical examinations, including a drug screening, prior to appointment. All applicants must sign a constitutional oath, submit proof of U.S. citizenship or legal right to remain and work in the U.S., and be fingerprinted. For some positions, applicants may also be required to submit proof of age or be bonded. EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race, color, ancestry, religion, national origin, physical disability (Including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including pregnancy, childbirth and related medical conditions), or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. BENEFITS The following information represents benefits currently available to permanent Placer County employees and may be subject to change. It is advisable that applicants inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department.   Click here to view benefits for the General Bargaining Unit Lateral Transfer from Other Agencies/Public Agency Eligible List (PAEL) Closing Date/Time: Continuous

DESCRIPTION Accepting online applications only. Apply online 24 hours a day, beginning March 2, 2018. Filing will remain open until vacancies are filled. Filing may close without further notice. EXAMPLES OF DUTIES Under general supervision, receives and dispatches emergency (911) calls for police or fire and emergency medical service; enters data into personal computer while questioning callers for information; determines nature, validity and disposition of calls; may provide post dispatch medical instructions; utilizes computer generated messages and priorities to dispatch field units to emergency situations; operates a variety of communications equipment including radio transmitters, accessories and telephones; performs call reception and dispatch activities utilizing computer-assisted dispatch system; answers or refers inquiries and complaints regarding a wide variety of public safety and related matters; accesses, retrieves, and transmits vehicular or personal information to field units; relays relevant situational information to non-city enforcement or public safety agencies; may provide training for dispatchers and participate in evaluation of their performance; may act in a variety of dispatch supervisory positions; performs other related duties as required. REQUIREMENTS TO FILE 1. MUST BE WILLING TO WORK: Any shift assignment in the Police or Fire Departments and work mandatory holidays, weekends and overtime. 2. MUST BE ABLE TO: Handle a high volume of emergency calls with tact, good judgment, initiative and speed; question callers while simultaneously typing information into a computer terminal (multi-tasking); speak English clearly and understandably; comprehend, interpret and retain written and orally presented information effectively i.e., read, memorize, interpret and apply policies and procedures, State Penal Code, FCC regulations, charts and maps. 3. Ability to demonstrate keyboarding skills at 35 wpm. Keyboarding Certificate Information: Applicants must have a Keyboarding Skill Certificate from an approved government, employment or training agency recognized by the Civil Service department and obtained within the last 12 months (proof required)*. 4. Ability to pass a thorough background investigation and polygraph examination conducted by the Long Beach Police Department. The investigation will cover information regarding relatives, references, acquaintances, educational background, residential history, employment history, criminal history, military service records, financial status, legal history, drug use and related areas. Please click HERE for more information. 5. Must not have any felony convictions (you must not have been convicted of any crime punishable by imprisonment in a penitentiary). *Required documents, such as a keyboarding certificate, must be uploaded to the online application at the time of filing. Any proofs submitted must contain either the applicant's name or other identifying characteristics on the form . DESIRABLE QUALIFICATIONS: Bilingual skills in English/Spanish or English/Southeast Asian languages, experience or training as an emergency communications operator, dispatcher or similar position requiring knowledge of emergency medical or public safety operations, experience dealing with the public in a service related capacity, Emergency Medical Technician (EMT), Emergency Medical Dispatching (EMD), or California Peace Officer Standards and Training (POST) Public Safety Dispatcher Basic (or above) certificate. SELECTION PROCEDURE EXAMINATION WEIGHTS: Application Packet....................................................Qualifying Performance Examination (Video Based)**..............Qualifying **The Public Safety Dispatcher performance examination consists of the National Testing Network (NTN) Emergency Communications Test titled ECOMM. Applicants must schedule a testing date through nationaltestingnetwork.com . In order to complete the application process, candidates must take the NTN exam and complete the online application. A minimum rating of 70 must be attained in order to pass the performance examination. PUBLIC SAFETY DISPATCHER - POST WAIVER APPLICANTS: The National Testing Network (NTN) performance examination will be waived for candidates who have taken the POST Entry-Level Dispatcher Selection Test Battery (POST Dispatcher Test) examination with an approved agency and achieved a T-score of 50.8 or above within one year of the time of filing (proof required)*. Applicants submitting the POST Dispatcher Test examination score must complete the application for Public Safety Dispatcher-POST WAIVER. This is a continuous examination. All applicants meeting the minimum requirements to file will be placed on the eligible list, with those receiving Veteran's Credit first and then in the order in which applications were filed. Eligible lists may be established periodically. In support of the City's Language Access Policy, bilingual skills (Spanish, Khmer and/or Tagalog) are desirable for some positions interacting with the public. If you have not received notification of the status of your application within two weeks of filing, please contact the Civil Service Department at (562) 570-6202. This information is available in an alternativeformat by request at (562) 570-6202.If special accommodation is desired, please contact the Civil ServiceDepartment two (2) business days prior to the test at (562) 570-6202.For hearing impaired, call (562) 570-6638. An Equal Opportunity Employer. Closing Date/Time: Continuous

Click here to read the job flyer.   SALARY (UPDATED) : up to $72,552 annually (salary range: $62,676 - $72,552) Under general supervision, to perform skilled work in receiving incoming calls at the City's Communications Operations Center, including requests for police/fire protection services or information, and dispatching of necessary units and equipment for emergency service through the use of telephone, radio, or other communications equipment; and performs related duties as required.   CLASS CHARACTERISTICS: This is the entry level position in the Communications Officer series. Incumbents of this class are trained in department policies, procedures and systems by higher level communications staff. An employee in this class must be knowledgeable of local government operations, police/fire protection system, and geographical layout of the City. Although work is performed within established policies and procedures, it requires exercise of sound judgment in emergency situations. Supervision and assignments are received from a superior both orally and in writing. Work is reviewed by communications supervisors through observation, monitoring of operations, and review of records and reports.   APPLICATION AND SELECTION PROCESS: Please click here   to review a list of automatic background disqualifiers for this position.  You must review this information before submitting an application. All applicants must complete an online City application and supplemental questionnaire. This recruitment may close at any time without notice, therefore prompt application is encouraged.   THE NEXT APPLICATION REVIEW DATES ARE: JULY 31,2019 and AUGUST 30,2019.   Candidates are requested to provide specific information on their education and experience as it relates to the position. Based upon the information presented on the application, a limited number of candidates who possess qualifications most pertinent to the position will be invited to participate in the selection process. The selection process may include, but is not limited to, the following components: written examination or exercise, physical examination, practical exercise and interview evaluation. Please notify the Human Resources Division 72 hours in advance of the test date if you have a disability which requires accommodation for the testing process. All employment offers made by the City are contingent upon establishing proof of a prospective candidate's legal authorization to work in the United States and successfully passing all components of the pre-employment process which may include, but is not limited to: comprehensive background investigation, criminal history check (Live scan fingerprint check), polygraph examination, post-offer psychological evaluation and post-offer medical evaluation (may include drug screen). ADDITIONAL APPLICATION INSTRUCTIONS FOR COMMUNICATIONS OFFICER: In addition to completing an online City application and supplemental questionnaire, applicants must also submit the following documents: A typing certificate (verifying a speed of 45 wpm corrected or better) must be submitted to the Human Resources Division. Please Click Here  for typing certificate requirements and instructions. Proof of successfully passing the POST Entry-Level Dispatcher Selection Test Battery (written exam) with a total T-Score of 48 or higher within the last 12 months (copy of your scores on the issuing agency's letterhead).  If you have not taken the test, you may sign up to the test at Golden West College.  Please Click Here for more information. Applicants who are Peace Officer Standards and Training (POST) Certified must submit a copy of their Public Safety Dispatcher Certificate.  Note: this Certificate is not the same as the one obtained from the POST Basic Course, rather it is awarded after completing probation as a full-time dispatcher at a POST participating agency.   Applicants may be eligible to have the written exam waived. Applicants who have completed the POST Public Safety Dispatcher Basic Course must submit a copy of their Certificate of Completion. ** Please do not submit any other documents other than what is listed above (i.e., resume, etc.), as they will not be accepted or reviewed in the application process. Do not submit any documents until you have submitted your online application.    The above documents(s) can be faxed, mailed, or personally delivered to: City of Costa Mesa Attn: Human Resources Division 77 Fair Drive P.O. Box 1200 Costa Mesa, CA 92628-1200 Fax (714) 754-4943 TO BE CONSIDERED, THE DOCUMENTS LISTED ABOVE MUST BE SUBMITTED TO THE HUMAN RESOURCES DIVISION BY THE NEXT APPLICATION REVIEW DATES JULY 31, 2019 OR AUGUST 30, 2019.    Note: The provisions of this job bulletin do not constitute an expressed or implied contract.  Any provisions contained within may be modified or revoked without notice. Closing Date/Time: Continuous

Introduction THIS IS A REOPENED CONTINUOUS EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended. This examination may be reopened as necessary and the names of additional candidates merged onto the existing list according to examination score. Supplemental Questionnaire : A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Failure to submit the application and/orSupplemental Questionnaire will result in disqualification. Applications will only be accepted on-line. SPECIAL REQUIREMENT: TYPING CERTIFICATE If you have a typing certificate with a net typing speed of 40 words per minute from a temporary agency, employment agency, or community college, printed on letterhead with the address and phone number of the agency or college, please upload it to your online application (under the resume tab) by 5:00 p.m. on the last day for filing: December 5, 2019. The typing certificate must be dated within six (6) months of the filing deadline. To obtain a typing certificate, you may wish to contact East Bay Works - Career Centers. Click on the following link, and go to the "locations" tab to locate a center near you: www.eastbayworks.com/ If you are unable to obtain a typing certificate by the last day to file, please contact Leticia Diaz at Leticia.Diaz@acgov.org to schedule a typing test. DESCRIPTION THE AGENCY THE ALAMEDA COUNTY FIRE DEPARTMENT (ACFD) provides all-risk emergency services to the unincorporated areas of Alameda County (excluding Fairview), the cities of San Leandro, Dublin, Newark, Union City and Emeryville, the Lawrence Berkeley National Laboratory and the Lawrence Livermore National Laboratory. With 29 fire stations and 35 companies serving a population of 394,000, the ACFD serves densely populated urban areas, waterways, industrialized centers, extensive urban interface, agricultural and wildland regions. Over 400 personnel and 100 Reserve Firefighters provide a wide variety of services to an ever expanding, dynamic and diverse community of roughly 508 square miles. These services include: Advanced Life Support Fire Suppression Hazardous Materials Response Urban Search & Rescue Water Rescue Community Outreach & Education Disaster Preparedness Fire Prevention and Code Compliance Regional Dispatch Center The Alameda County Fire Department (ACFD) was formed on July 1, 1993 as a dependent special district with the Alameda County Board of Supervisors as its governing body. This consolidation brought together into a single jurisdiction the Castro Valley Fire Department, Eden Consolidated Fire Protection District and County Fire Patrol. Subsequently, the following communities have contracted with the ACFD: July 1, 1995 City of San Leandro July 1, 1997 City of Dublin August 1, 2002 Lawrence Berkeley National Laboratory October 1, 2007 Lawrence Livermore National Laboratory May 1, 2010 City of Newark July 1, 2010 City of Union City July 1, 2012 City of Emeryville On January 20, 2008, the ACFD became responsible for the administration and operation of the Alameda County Regional Emergency Communications Center (ACRECC). The dispatch center provides dispatch and regional communication center services for the ACFD, the Alameda County Emergency Medical Services Agency, Camp Parks Combat Support Training Center, and the cities of Alameda, Fremont, Livermore and Pleasanton. ACRECC is also the Dispatch/System Status Management Center for Paramedics Plus ambulance service. THE POSITION Under general supervision, to receive requests for emergency assistance using a computer-aided dispatch system; to dispatch appropriate public safety equipment and personnel; to accurately document on-going emergency operations; and to do related work as required at the Alameda County Regional Emergency Communication Center (ACRECC). Please CLICK HERE for the full job description. MINIMUM QUALIFICATIONS Education: Graduation from high school or possession of an acceptable equivalency certificate, such as the General Educational Development Certificate (State of California). And Either I Experience: The equivalent of one year of experience in the class of Fire Dispatcher Trainee in the ACRECC. Or II Experience: The equivalent of one year dispatching experience (within the last 3 years) with a public safety agency or ambulance company. And Special Requirements: Typing: Ability to type 40 words per minute. Candidates must pass a psychological evaluation, a medical examination and a thorough background evaluation after an offer of employment is made. A Computer Voice Stress Analyzer examination will also be included in the process to assess candidates' responses in the areas of drug use, driving history, honesty, racial discrimination, and sexual harassment. Any felony conviction will result in disqualification. Candidates must be US citizens. Incumbents in this classification are expected to work 12-hour shifts, and may also be required to work holidays, weekends and up to 18-hour shifts when needed. There is mandatory overtime. License: All candidates must possess a valid California State Motor Vehicle Operator's license. NOTE: The Civil Service Commission may modify the Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS The most suitably qualified candidates will possess the following competencies: NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification. Knowledge of: • Standard radio protocols and call-taking procedures. • Geographical area of Alameda County. • Regulations and statutes applicable to public safety communications. Ability to: • Operate a two-way radio, and computer aided dispatch terminal. • Dispatch public safety equipment in a quick and effective manner. • Speak clearly and concisely in a well-modulated voice. • React with sound judgment under stress and emergency situations while doing several tasks simultaneously. • Respond to the public with tact. • Direct emergency vehicles using maps, local area knowledge and other tools that are available. • Use word processing and spreadsheet applications. • Write in a clear, concise and legible manner. EXAMINATION COMPONENTS The examination will consist of the following steps: A review of candidates' application to verify possession of minimum requirements. The Supplemental Questionnaire will be usedfor further screening of minimum qualifications. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process. A performance examwhich will be weighted as 100% of the candidate'sfinal examination score. Candidates must attain a qualifying rating of each portion of this examination. WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the "What You Need to Know" section of our website, www.acgov.org/hrs . Selection Plan Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency: Deadline for Filing: 5:00 p.m., Thursday, September 5, 2019 *5:00 p.m., Thursday, December 5, 2019 Review of Minimum Qualifications: Continuous Performance Examination (Criti-Call): Continuous *Updated 9/5/2019 (LD) Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County's Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs . BENEFITS *** For benefit information, please contact Fire Administration at 925-833-3473. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @acgov.org and alamedacountyHR@acgov.org as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page. Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email box alamedacountyHR@acgov.org are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs . You may also contact the Human Resources Analyst listed on the bulletin for the recruitment for which you have applied. Leticia Diaz, Human Resources Analyst Human Resource Services Division, County of Alameda 510-272-6469; Email: Leticia.Diaz@acgov.org www.acgov.org/hrs Alameda County is an Equal Opportunity Employer Closing Date/Time: 12/5/2019 5:00:00 PM

DESCRIPTION Accepting online applications only. Apply online 24 hours a day, beginning March 2, 2018. Filing will remain open until vacancies are filled. Filing may close without further notice. EXAMPLES OF DUTIES Under general supervision, receives and dispatches emergency (911) calls for police or fire and emergency medical service; enters data into personal computer while questioning callers for information; determines nature, validity and disposition of calls; may provide post dispatch medical instructions; utilizes computer generated messages and priorities to dispatch field units to emergency situations; operates a variety of communications equipment including radio transmitters, accessories and telephones; performs call reception and dispatch activities utilizing computer-assisted dispatch system; answers or refers inquiries and complaints regarding a wide variety of public safety and related matters; accesses, retrieves, and transmits vehicular or personal information to field units; relays relevant situational information to non-city enforcement or public safety agencies; may provide training for dispatchers and participate in evaluation of their performance; may act in a variety of dispatch supervisory positions; performs other related duties as required. REQUIREMENTS TO FILE 1. MUST BE WILLING TO WORK: Any shift assignment in the Police or Fire Departments and work mandatory holidays, weekends and overtime. 2. MUST BE ABLE TO: Handle a high volume of emergency calls with tact, good judgment, initiative and speed; question callers while simultaneously typing information into a computer terminal (multi-tasking); speak English clearly and understandably; comprehend, interpret and retain written and orally presented information effectively i.e., read, memorize, interpret and apply policies and procedures, State Penal Code, FCC regulations, charts and maps. 3. Ability to demonstrate keyboarding skills at 35 wpm. Keyboarding Certificate Information: Applicants must have a Keyboarding Skill Certificate from an approved government, employment or training agency recognized by the Civil Service department and obtained within the last 12 months (proof required)*. 4. Ability to pass a thorough background investigation and polygraph examination conducted by the Long Beach Police Department. The investigation will cover information regarding relatives, references, acquaintances, educational background, residential history, employment history, criminal history, military service records, financial status, legal history, drug use and related areas. Please click HERE for more information. 5. Must not have any felony convictions (you must not have been convicted of any crime punishable by imprisonment in a penitentiary). *Required documents, such as a keyboarding certificate, must be uploaded to the online application at the time of filing. Any proofs submitted must contain either the applicant's name or other identifying characteristics on the form . DESIRABLE QUALIFICATIONS: Bilingual skills in English/Spanish or English/Southeast Asian languages, experience or training as an emergency communications operator, dispatcher or similar position requiring knowledge of emergency medical or public safety operations, experience dealing with the public in a service related capacity, Emergency Medical Technician (EMT), Emergency Medical Dispatching (EMD), or California Peace Officer Standards and Training (POST) Public Safety Dispatcher Basic (or above) certificate. SELECTION PROCEDURE EXAMINATION WEIGHTS: Application Packet...................................................Qualifying Performance Examination (Video Based)**.............Qualifying **PUBLIC SAFETY DISPATCHER - POST WAIVER APPLICANTS: The National Testing Network (NTN) performance examination will be waived for candidates who have taken the POST Entry-Level Dispatcher Selection Test Battery (POST Dispatcher Test) examination with an approved agency and achieved a T-score of 50.8 or above within one year of the time of filing (proof required)*. Applicants submitting the POST Dispatcher Test examination score must complete the application for Public Safety Dispatcher-POST WAIVER. This is a continuous examination. All applicants meeting the minimum requirements to file will be placed on the eligible list, with those receiving Veteran's Credit first and then in the order in which applications were filed. Eligible lists may be established periodically. In support of the City's Language Access Policy, bilingual skills (Spanish, Khmer and/or Tagalog) are desirable for some positions interacting with the public. If you have not received notification of the status of your application within two weeks of filing, please contact the Civil Service Department at (562) 570-6202. This information is available in an alternativeformat by request at (562) 570-6202.If special accommodation is desired, please contact the Civil ServiceDepartment two (2) business days prior to the test at (562) 570-6202.For hearing impaired, call (562) 570-6638. An Equal Opportunity Employer.Closing Date/Time: Continuous

DESCRIPTION Accepting online applications only. Apply online 24 hours a day, beginning March 2, 2018. Filing will remain open until vacancies are filled. Filing may close without further notice EXAMPLES OF DUTIES Under general supervision, receives and dispatches emergency (911) and non-emergency calls for police or fire and emergency medical service; enters data into a computer terminal while questioning callers for information; determines nature, validity and disposition of calls; may provide post dispatch medical instructions; utilizes computer generated messages and priorities to dispatch field units to emergency situations; operates a variety of communications equipment including radios, accessories and telephones; performs call reception and dispatch activities utilizing computer-aided dispatch system; answers or refers inquiries and complaints regarding a wide variety of public safety and related matters; accesses, retrieves, and transmits vehicular or incident information to field units; relays relevant situational information to non-city enforcement or public safety agencies; may provide training for dispatchers and participate in evaluation of their performance; may act in a variety of dispatch supervisory positions; performs other related duties as required. REQUIREMENTS TO FILE Applicants must meet either option A or B: A. Possession of a California P.O.S.T. Dispatcher certificate (proof required)*. OR B. Possession of a recognized Emergency Medical Dispatcher certificate (proof required)*. Applicants must also meet all of the following requirements: Two years paid, (full-time equivalent) of current or recent (within 12 months) experience as a public safety dispatcher with a public agency. Ability to demonstrate keyboarding skills at 35 wpm; candidates must submit proof of acceptable keyboarding certification (proof required)*. Willingness to work any shift assignment and work mandatory holidays, weekends and overtime Ability to handle a high volume of emergency and non-emergency calls with tact, good judgment, initiative and speed; question callers while simultaneously typing information into a computer terminal; speak English clearly and understandably; comprehend, interpret and retain written and orally presented information effectively i.e., read, memorize, interpret and apply policies and procedures, State Penal Code, FCC regulations, charts and maps. Ability to pass a thorough background investigation, polygraph examination and psychological evaluation conducted by the Long Beach Police Department. The investigation will include information regarding relatives, references, acquaintances, educational background, residential history, employment history, military service records, financial status, legal history, drug use and related areas. *Required documents, such as a keyboarding certificate, must be uploaded to the online application at the time of filing. Any proofs submitted must contain either the applicant's name or other identifying characteristics on the form . DESIRABLE QUALIFICATIONS Bilingual skills in English/Spanish or English/Southeast Asian languages SELECTION PROCEDURE This is a continuous examination. All applicants meeting the requirements to file will be placed on the eligible list, with those receiving Veteran's credit first, and then in the order in which applications are filed. Eligible lists will be established periodically. For candidates meeting all requirements to file the following examination components will be waived: Keyboarding Test and Performance Test. For additional information please read information packet by clicking on the following link: Public Safety Dispatcher Information Packet. In support of the City's Language Access Policy, bilingual skills (Spanish, Khmer and/or Tagalog) are desirable for some positions interacting with the public. If you have not received notification of the status of your application within two weeks of filing, please contact the Civil Service Department at (562) 570-6202. This information is available in an alternativeformat by request at (562) 570-6202.If special accommodation is desired, please contact the Civil ServiceDepartment two (2) business days prior to the test at (562) 570-6202.For hearing impaired, call (562) 570-6638. An Equal Opportunity Employer.Closing Date/Time: Continuous

RESPONSIBILITIES AND DUTIES Important responsibilities and duties may include, but are not limited to, the following: Receive incoming calls from the public requesting public safety or emergency service; monitor calls for various fire departments within the county; dispatch law enforcement and emergency response units as necessary; relay information and assistance requests; maintain radio contact with units in the field; relay traffic to and from other stations or agencies as required; monitor alarms and report activity as necessary. Use teletype computer terminal to record, modify and retrieve data including missing and wanted persons, stolen and recovered property, driver license and vehicle registration information; make CLETS and AMIS inquiries as required. Record, type, and file records and other reports and materials including complaints, declarations, fingerprint cards and index cards on bookings, warrants, citations and crime reports; purge case files, warrants and bookings as necessary. Prepare, process and file civil papers including court summons, complaints, notices, claims, orders and subpoenas. Sort, file, copy and distribute crime reports, domestic violence reports, traffic reports, citations, civil papers and petitions to the appropriate departments including the District Attorney, Probation Office, and the Court. Receive applications for various permits including gun registration; fingerprint the public needing fingerprints for licenses and employment; collect fees for services. Assist Department staff and the public in person and by phone; mail reports requested by outside agencies; provide general information regarding Department activities, policies, and procedures. Receive, open and distribute incoming mail to appropriate staff, departments and prisoners; collect and disburse all outgoing mail from various divisions. Monitor the jail for emergency and security problems. Perform related duties as required. PLEASE NOTE: A written exam will be administered to determine the candidate’s aptitude for work in dispatching. Per POST requirements, applicants may only test once every 30 days for this exam. If you have tested anytime within the last 12 months and wish to use such T-Score, please include with your application packet a copy of the official score letter from the agency you tested with.

Description We invite you to start an exciting career in a fast-paced environment where you make an impact of the lives, of people who live, visit, and work in the City of Palo Alto. Why a Public Safety Dispatcher for the City of Palo Alto This unique and exciting role as a Public Safety Dispatcher for the City of Palo Alto is the unique variation of dispatching emergency and non-emergency equipment and personnel in response to calls for service including Police, Fire, Ambulance, Utilities, Public Works, and Animal Control services in a state-of-the-art 911 dispatch center! Qualities of a Successful Public Safety Dispatcher Are you highly motivated and able to find creative solutions? Are you a strong communicator with a skill-set to remain calm in stressful situations and elicit pertinent information? Are you people-oriented with excellent interpersonal skills? Are you able to multi-task in a fast paced environment? Are you able to apply your excellent computer skills to new state of the art technology? If you have what it takes to become a successful Public Safety Dispatcher, we invite you to step up and answer the call!Bilingual candidates are highly encouraged to apply and will receive language incentive pay upon successful completion of a language test. WhatYou Will Need Sufficient education, training and/or work experience to demonstrate the possession of the following knowledge skills and abilities which would typically be acquired through: Public Safety Dispatcher I/II EDUCATION: High school graduate or GED, and Public Safety Dispatcher II EXPERIENCE: One year of public safety dispatching experience comprised of law enforcement or fire service dispatch responsibilities. CERTIFICATE:Possession of a California P.O.S.T. Public Safety Dispatcher Basic Certificate and experience with emergency medical dispatching and computer-aided dispatching are preferred. For a complete job description please click on the links below. Public Safety Dispatcher I job description Public Safety Dispatcher II job description READY TO APPLY? First Step Prior to Applying Prior to submitting your application please complete the following steps: For the Public Safety Dispatcher I candidates, you must take the CritiCall test at the South Bay Regional Training Consortium in San Jose. These exams are held monthly. More information can be found at their website www.theacademy.ca.gov . Click on the Assessment Testing tab and then locate the CritiCallDispatch Test link. The current fee to take the exam is $75 and this must be paid by you, the applicant. Once you have taken the exam and passed, then you may proceed by applying to the position. For the PublicSafetyDispatcherII candidates, you can proceed to the application process. How To Apply Congratulations on taking and passing theCritiCallexam. The next step in the process is to submit your City of Palo Alto application. Click on the "apply" tab. For an online employment guide, please click here . When submitting your application, please do not attach any other certifications or paperwork beyond a resumeand your Critical Exam. (This includes typing certifications, letters of recommendation, P.O.S.T. certificates, T-scores, degrees, diplomas, etc. Once we need these documents, we will let you know.) If you are already a Public Safety Dispatcher at a Police or Fire agency in California with your Basic P.O.S.T. Dispatcher certificate and at least one year of experience in the previous 5 years, you will be considered for the Public Safety Dispatcher II level. IMPORTANT NOTE: The interview, selection, and training process for being a Public Safety Dispatcher are challenging. It has multiple phases and, depending on the training schedule, may result in a lengthy selection process (up to one full year) before being offered a position. Part of our selection criteria includes how well an applicant can read, understand, and follow instructions through this process. Please do your best to comply with the requests we make of you throughout the selection process. Closing Date/Time: 10/31/2019 5:00 PM Pacific

The Position The City of Riverside is looking for EXPERIENCED dispatch professionals to join our team! We are now accepting applications for the position of PUBLIC SAFETY DISPATCHER II (LATERAL) . If you are currently employed by a California POST agency as a Dispatcher, we encourage you to apply NOW !! The eligibility list established from this recruitment may be used to fill current and future vacancies within this classification in the Communications Division of the Riverside Police Department. *** The salary that is posted for this recruitment is for any applicant deemed a new member under the Public Employee Pension Reform Act of 2013. For all others, please reference the City's salary schedule.*** Public Safety Dispatchers II under general supervision, perform journey level work in operating radio-telephone transmitting and receiving equipment and a computer-aided dispatch (CAD) system on an assigned shift; dispatch required law-enforcement, fire, medical or other emergency services, personnel and equipment; and perform related work as required. This recruitment will remain open until a sufficient number of qualified applications have been received; however, candidates are encouraged to apply early in the process for optimal consideration. The first review of resumes will take place on October 15, 2015 and every two weeks thereafter. Work Performed Duties may include, but are not limited to, the following: Receive incoming telephone and voice radio calls on an assigned shift; input and retrieve information in a computer-aided dispatch (CAD) system. Obtain and record information using voice radio and a computer-aided dispatch (CAD) system to dispatch necessary law enforcement, fire, medical and other emergency services such as ambulances and tow trucks. Compile data and maintain records of emergency responses, equipment and personnel dispatched, and/or disposition of emergencies. Send, receive and decode teletype information. Provide a variety of public information relating to law enforcement or fire activities as permitted. Run inquiries on DOJ, National Crime Information Service, FBI, Stolen Vehicle System. Operate a variety of equipment such as a computer-aided dispatch (CAD) system, 9-1-1 telephone system and alarm monitoring system. Calm distressed citizens on the phone. Keep radio and/or mobile data computer (MDC) contact with police and fire units on assignments. Coordinate emergency calls and relay information and assistance requests involving other law enforcement and firefighting agencies. Participate in the dispatcher selection process. Train Public Safety Dispatcher Trainee and Dispatcher and participate in evaluating their performance. May provide lead supervision in the absence of the lead supervisor or Public Safety Communications Supervisor. Aid in the development and implementation of training programs for entry and journey level dispatchers. Provide periodic input for review of dispatcher training manual and other training materials and updates as necessary. Qualifications Education and Experience: Education: Equivalent to the completion of the twelfth grade. Experience: Six months of non-probationary experience as a Public Safety Dispatcher for a Police or Fire Department. Necessary Special Requirements: Must be willing to work weekends, holidays, as well as days, swing and graveyard shifts. Must be able to pass a speed and accuracy typing test at 35 wpm. Must be able to pass an extensive police background investigation. Must be able to sit for long periods in a confined area and wear a headset. Possession of, or ability to obtain within 30 days of appointment, a valid appropriate Class "C" California Motor Vehicle Operator's License. Possession of, or ability to obtain within six months of employment, a POST Basic Dispatcher Certificate or equivalent certificate. Desired Qualifications: Successful completion of a POST Dispatcher academy. Possession of a POST Basic Dispatcher Certificate or equivalent certificate. CURRENT employment with a POST agency as a dispatcher, or equivalent classification. Selection Process The selection process will begin with an employment application package screening, with the best qualified candidates being invited to participate further in the assessment process.This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. Those who successfully complete the selection process will be placed on the eligibility list for this classification. It is the responsibility of candidates with a disability requiring accommodation in the assessment process to contact the Human Resources Department in writing to request such accommodation prior to the closing date of this recruitment. IMPORTANT : Appointment is subject to successful completion of a pre-employment background investigation, medical/physical examination, and drug and alcohol test; and may be subject to polygraph examination, and/or psychological examination As part of the background investigation, all claims of education and experience made in the employment application process, as well as other information submitted, will be verified. NOTE : The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards. Candidates may reapply when there is a posting to establish an eligibility list. Some candidates may be disqualified indefinitely due to the results of their background investigation. All applicants will be notified via e-mail or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement.

Description Note: This recruitment schedule was amended on June 27, 2019 to extend the Final Filing Date. This recruitment has been changed to "Continuous." The Behavioral Health and Recovery Services (BHRS) Division of the San Mateo County Health is seeking a well-qualified individual for the position of Supervising Mental Health Clinician - Access Call Center . Supervising Mental Health Clinicians, under direction, supervise and coordinate the professional work of mental health professionals, paraprofessionals and interns in a geographic or service unit and participate in program planning, administration and evaluation; and provide specialized psychiatric casework counseling and therapeutic services to either children and adolescents or to adults in clinic or inpatient settings. The current vacancy is in the BHRS Call Center located in Belmont, CA. The Access supervisor's primary role is to oversee the Access Call Center operations which includes but is not limited to triage and referral for mental health and drug and alcohol services for referrals received from San Mateo County residents, other treatment providers, primary care and acute service settings such as hospitals Psychiatric Emergency Services. Additional operations include consult by telephone with providers regarding referrals, dispositions and authorizations; management of complex consumer cases not readily resolvable; and clinical consultation by telephone with consumers regarding complex needs and services. The Supervisor will also work collaboratively and supportively with the Utilization Management supervisor and Access/UM Manager as needed to support Utilization Management operations. Primary responsibilities of this position: Supervise the work of a team of clinicians and a Call Center which is the main point of entry for requests for mental health and substance use services for San Mateo County. Have a working knowledge of clinical triage and referral decision making including insurance requirements, member benefits and levels of care Ensure all cases are given excellent customer service, thorough insurance and clinical screening, and clinical triage. Review, analyze and discuss requests for mental health and substance use treatment to ensure best disposition based on complex needs of consumers and resource availability/matching. Provide brokerage, linkage and referrals to resources for consumers. Respond to various service requests from thePrivate Provider Network (PPN) and BHRS clinics. Troubleshoot and consult on complex cases with no immediate or clear disposition. Collaborate and partner with BHRS, contracted providers and prospective providers to deliver services. Address issues brought to supervisor's attention by consumers. Work with BHRS system to problem-solve complex treatment requests and concerns. Collaborate with Provider Relations coordinator to address issues that arise with private provider network. Contribute to quality improvement goals to support provider network and build capacity. Engage in continuous quality improvement efforts, staff training and other endeavors to maintain and improve the quality of service being delivered. Understand the UM process including treatment authorization, utilization review and utilization management oversight. Understand and oversee the service request and decision making process, including managed care timelines and performance measures. The ideal candidate will possess, the ability to effectively supervise and motivate a multi-disciplinary team; a collaborative and partnering spirit needed to address the needs of unique and complex cases and situations;a sophisticated breadth and depth of clinical and psychiatric knowledge of mild to moderate and seriously emotionally disturbed youth, seriously mentally ill adults and co-occurring consumers;ability to work well and interact with numerous collaborative partners on a daily basis, including clients, family members, providers, clinics, hospitals, the Health Plan of San Mateo and other contracted entities;superior telephone communication and documentation skills; and solid clinical and administrative organizational skills. NOTE: The eligible listgenerated from this recruitment may be used to fill future extra-help, term, unclassified,and regular classifiedvacancies. Qualifications Licensure/Certification: Possession of a California license in at least one of the following: Registered Nurse; Clinical Psychology; Clinical Social Worker; or Marriage, Family and Child Counseling. Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is: Education: A Master's degree in a mental health specialty, such as social work, nursing, or clinical counseling. Experience: Two years of professional post-graduate experience in a mental health setting. Knowledge of: Basic program management techniques and practices. Principles and practices of supervision and training. Human and health services system in the county including private agencies and their community resources. Current philosophy, principles and practices for services to clients with serious mental illness. Legal and policy aspects of community mental health methods. Techniques of family, individual and group counseling and diagnosis. Individual, group and family psychodynamics. Current principles and practices of psychiatric casework. Mental health consultation and education. Problems, needs, attitudes and behavior patterns of patients/clients. Skill/Ability to: Supervise, train and evaluate inter-disciplinary staff. Work collaboratively with other senior professionals in planning and developing programs of a geographic or service unit. Prepare and deliver written and oral reports. Plan, implement and evaluate all operations of a geographic or service unit. Provide treatment to adults and/or children/adolescents with various dysfunctions. Establish and maintain objective working relationships with clients/patients, other professionals, and the public. Evaluate degree of mental disability or emotional distress of patients/clients. Application/Examination Anyone may apply. Current San Mateo County and San Mateo County Superior Court employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date will receive five points added to their final passing score on this examination. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire. The examination will consist of an interview (weight: 100%). Depending on the number of applicants an application appraisal of education and experience may be used in place of other examinations or a screening committee may select those applicants whose education and/or experience appear to best meet the needs of the position based solely on the information provided in the application materials.Because of this screening process, all applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California, and applicants must participate at their own expense. IMPORTANT : Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button above or below. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date. TENTATIVE RECRUITMENT SCHEDULE: Closing Date: Continuous This is a continuous recruitment which may close at any time. The final filing date will be posted 5 days in advance in the San Mateo County Human Resources Department. Apply immediately. This recruitment is open on a continuous basis and selections may be made at any time within the process. At the County of San Mateo, we take pride in the way our employees bring together their diverse backgrounds, experiences, and perspectives to serve our community's needs. The County is an Equal Employment Opportunity Employer. Analyst: Carolyn Burns(060619) (Supervising MentalHealth Clinician - F005)

Description THE CITY OF VALLEJO The City of Vallejo is located in Solano County and has a population of approximately 121,000 residents. Vallejo is a rapidly changing, highly diverse community located midway between the cities of San Francisco and Sacramento. It is a friendly, active waterfront community that attracts innovative, hardworking people and takes great pride in its 148-year history and maritime heritage. Residents of Vallejo are situated to take advantage of the best of what the area has to offer. Golf, museums, performing arts, boutique shopping, brewpubs and a wide selection of restaurants are all available in Vallejo. Residents and visitors alike enjoy Vallejo's delightful historical downtown area, weekly downtown farmer's market, and beautifully restored Victorian homes and business facades. Vallejo is also home to Six Flags Discovery Kingdom, one of America's only combination wildlife, oceanarium and theme parks (driving distance to Napa Valley). THE DEPARTMENT As an integral part of the community, the Vallejo Police Department is committed to providing a highly professional, ethical and quality Police service.The Communications Section is an essential part of the Police Department team. It provides Public Safety Communications for the Police and Fire Departments. With a staff of 15 Communications Operators, we answer 9-1-1 and other telephone calls, dispatch Police, Fire and Medical responses in the greater Vallejo area. Communications Operators use modern computer and radio equipment to record information and dispatch units to calls for service. Communications Operators also work in the field with our SWAT and Hostage Negotiation Teams during critical incidents. The Vallejo service area includes 53.58 square miles of incorporated City Limits, and the East Vallejo Fire District. We also provide Fire and Medical service for the unincorporated areas in Vallejo's sphere of influence. Vallejo Communications Operators serve a population of over 121,000 residents and provides support services for surrounding communities. THE POSITION This recruitment is being conducted to fill two full-time vacancies , and is only open to applicants who currently possess a Peace Officer Standards and Training (POST) Public Safety Dispatchers' Basic certificate AND at least one year of public safety dispatching experience, or three years of experience as a police officer. The list established by this recruitmentmay be used to fill future full-time, part-time, limited term, and temporary vacancies for up to one year The City of Vallejo Police Department is seeking lateral Communications Operator II candidates to perform a variety of complex duties in direct support of public safety personnel including receipt, interpretation, and dispatching of calls for law enforcement, fire, ambulance and other emergency assistance; direct fire and medical emergencies to the proper agency for response; accurately utilize a computer-aided dispatch system to initiate a response to effectively handle emergencies; utilize a two-way radio system to communicate with field units; accurately maintain the status of all field units; and provide information and assistance to the public. DISTINGUISHING CHARACTERISTICS This is the full journey level class within the Communications Operator series. Employees within this class are distinguished from the Communications Operator I by the performance of the full range of duties as assigned in the Communications Section and/or the Patrol Division. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit. Positions in this class are flexibly staffed and are normally filled by advancement from the Communications Operator I level, or when filled from the outside, have prior public safety dispatch or police officer experience. Newly hired employees are expected to satisfactorily complete an eighteen month probationary period. Incumbents from within the Vallejo Police Department who were formerly classified as Communications Operator I employees must satisfactorily complete a six month probationary period following promotion to Communications Operator II. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from a Communications Supervisor in the Communications Center and Patrol Supervisors, to include the On-Duty Watch Commander. Examples of Duties The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. - Important responsibilities and duties may include, but are not limited to, the following: When Functioning in the Communications Center : Receives, interprets, classifies, prioritizes and responds to calls of a routine and emergency nature, including those calls involving life-threatening situations. Enters relevant information by computer keyboard and accurately transits messages for dispatching as necessary and in accordance with established procedures operating a computer aided dispatch system. Assigns calls to police units for necessary action, determining the appropriate units required for response. Coordinates when necessary with patrol supervisors regarding deployment of personnel. Visually monitors video display terminals and actively listens to police radio frequencies to ensure correct status of officers and emergency personnel. Maintains contact with all units on assignment; maintains daily log of all field calls and units dispatched. Dispatches law enforcement or other emergency personnel and equipment. Operates a variety of communications equipment, including computer-aided dispatch terminals, radio transmitters and receivers, dispatch consoles, electronic data terminals, telephone and lease line teletype. Monitors multiple computer screens simultaneously. Enters, updates and retrieves information from computerized databases relating to wanted persons, stolen property, vehicle registration, stolen vehicles and other information. Use telecommunications systems to coordinate emergency calls and relay information and assistance requests involving other law enforcement and public safety agencies. Determines appropriate communications or research channels selected from emergency telephone lines, radio room telephone lines, business telephone lines, police radio channels, other agency radio channels, and manual computerized information systems. Provides information to officers and field personnel expeditiously, including but not limited to, warrants, vehicles, driver's licenses, parole, and criminal history information. Interprets or clarifies coded responses from various systems for law enforcement, public safety, or other relevant parties. Confirms warrants with responsible agencies, receives and files warrants and updates status of warrants. Receives, responds to and documents requests for Division of Motor Vehicle print-outs; documents vehicle impound information. Accurately processes information received in the communications center and accurately disseminates that information to the appropriate concerned parties, including but not limited to, relatives of those involved; employers; hospitals; sworn and non-sworn public safety personnel at other agencies; other City departments; ambulance services; detoxification centers; tow companies; attorneys; state parole; county probation; animal control; commercial establishments; alarm companies and schools. When appropriate, monitors other public safety and emergency preparedness radio traffic; security monitors; and takes necessary action. Maintains a variety of automated and manual logs, records and files related to communications center activities. Make court appearances as required related to assigned activities. Perform a variety of record keeping, filing, indexing and other general clerical work; maintain a variety of logs relating to public safety activities. Respond to public inquiries in a courteous manner; provide information; resolve complaints in an efficient and timely manner. Perform other work as assigned. When Functioning in the Field : Operate a motor vehicle in the performance of assigned duties and responsibilities. Perform communications center activities in a mobile vehicle or mobile setting. Perform other work as assigned. Typical Qualifications Knowledge of: Customer service and professional telephone answering techniques. Modern office procedures, methods and computer equipment. Correct English usage, spelling, punctuation and grammar. Procedures used in operating Computer Aided Dispatch and 9-1-1 systems for a large agency. Policies and procedures of receiving and processing emergency calls and requests for service. Basic communications rules and regulations governing the operation of radio transmitting and receiving systems. Standard radio broadcasting and dispatch procedures and rules. Geographic features and streets within the area served. Principles and procedures of record keeping including the main-tenance and security of fire and police communications reports. Basic principles of report preparation. Techniques for dealing with the public in a tactful but firm manner. Ability to : Act appropriately and decisively under stressful and/or emergency situations. Learn, apply and maintain knowledge of departmental rules, regulations, policies and procedures and information pertaining to law enforcement dispatch. Learn policies and procedures of receiving and processing emergency calls. Read, understand and apply a variety of call-taking information and materials. Learn call interview and law enforcement dispatch techniques and procedures. Learn basic communications rules and regulations governing the operation of radio transmitting and receiving systems. Utilize a two-way radio system to communicate with field units; and accurately maintain the status of all field units. Read and effectively interpret small-scale maps, have general knowledge of surrounding geographical area and information generated from a computer screen. Learn general law enforcement codes, practices and methods. Act promptly and appropriately in emergencies. Speak clearly and concisely in a well-modulated voice pattern. Effectively communicate with and elicit information from upset and irate citizens. Maintain confidentiality of information. Understand and follow both oral and written instructions promptly and accurately. Communicate effectively in the English language in both oral and written forms. Wear a telephone headset and be able to hear, distinguish and understand voices with background noises present. Type accurately at a speed necessary for successful job perfor-mance. Must type a minimum of 35 words per minute. Establish and maintain courteous and effective work relationships with subordinates, peers, supervisors and the general public. Effectively multi-task. Provide courteous and effective customer service. Maintain professional composure and take responsible and effective action during stressful situations. Operate radio transmitting equipment. Maintain familiarity with City districts and boundaries, streets, landmarks, and police jurisdictions. Maintain confidentiality of information. Learn the organization and functions of a municipal law enforcement agency. Learn pertinent Federal, State, and local laws, codes and regulations. Apply the laws, codes, policies and procedures related to the gathering of legal evidence. Apply Federal, State, City and departmental laws, policies and procedures. Deal with the public firmly, courteously and tactfully. May perform training duties for Communications Operator I level employees and other in-house training. Operate various office equipment including computer terminals. Work various shifts as assigned. Work flexible hours. Sit or stand for long periods of time. Perform related duties as assigned. Experience : One year of public safety dispatching experience or three years of experience as a police officer and the POST Entry-level Dispatcher Selection Test Battery as required under POST guidelines. Training : Equivalent to the completion of the twelfth grade. Specialized training in law enforcement practices, rules, procedures, codes and regulations is desirable. License or Certificate: Possession of a valid, appropriate California driver's license at the time of employment. Police Officer Standards and Training (POST) Public Safety Dispatchers' certificate. California Law Enforcement Telephone System (CLETS) Certificate with full access (current certification preferred, but proof of past certificate acceptable). Supplemental Information The Recruitment and Selection Process 1. Applicants must submit a completed City of Vallejo online application, including all responses to the Supplemental Questionnaire (Resume/Cover Letter Optional),a copy ofPolice Officer Standards and Training (POST) Public Safety Dispatchers' Basic certificate, anda copy of a California Law Enforcement Telephone Systems (CLETS) certificate with full access (current certificate preferred, but will accept expired certificate) in order to be considered. Applications submitted without all required materials will not be considered . NOTE: If you have problems creating a user account, obtaining your already created account information, or submitting your online application, please contact governmentjobs.com applicant support directly at 855-524-5627. City of Vallejo staff are unable to assist with these issues. 2. Application packets containing all required materials will receive an overall screening assessment. Applicants who meet the minimum qualifications and are found to be the best qualified will move forward in the process. 3. The examination process will consist of an oral panel interview. Oral Panel interviews are weighted at 100% of the candidate' score. Candidates must achieve a minimum passing score of 70%. Those achieving 70% or higher will be placed on the Register of Eligibles (eligible list) and may be considered to fill positions for up to one year. The City reserves the right to limit the number of candidates to those determined to be best qualifiedbased upon all requested application materials, including training and experience, and responses to supplemental questions. 4. Candidates placed on the Register of Eligibles (eligible list) will be referred to the department for final interviews based on their performance in the exam.The number of candidatesreferred for a hiring interview is at thediscretion of the hiring department. Note: Applicants will be notified electronically via Government Jobs as to their status in the selection process. It is the responsibility of the applicant to ensure they are able to receiveemail notices from Neogov/Government Jobs and the City of Vallejo. PRIOR TO HIRE The selected candidate(s) will be required to successfully complete and pass the following to advance in the hiring process: Completed Personal History Statement (PHS) Oral Board Livescan - fingerprint check for criminal history information Polygraph POSTDispatcher Background Investigation Final Interview/Conditional Offer of Employment Post- Offer Psychological Assessment Post- Offer Medical Assessment, including drug screening Final Offer with Psychological and Medical Clearance REASONABLE ACCOMMODATIONS The City of Vallejo is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application, assessment orselection process may contact the Human Resources Department to request an accommodation.Please contact April Adamsat (707)648-4398 or by email to: april.adams@cityofvallejo.net before their scheduled test date. Disaster Service Workers - All City of Vallejo ("City") employees are designated Disaster Service Workers ("DSW") by state law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all DSW-related training as assigned and to return to work as ordered in the event of an emergency. Veteran's Preference - Veteran's preference points will be applied in accordance with Civil Service Rule 24. A copy of the DD 214 form must be filed at time of application. Equal Opportunity Employer (EOE ) - The City of Vallejo is an Equal Opportunity Employer. It is the policy of the City of Vallejo to provide equal employment opportunity for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors. Note: The provisions in this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice. Closing Date/Time: Continuous

Introduction WHY JOIN US AT SOLANO COUNTY? COMMITMENT TO SERVICE: Our mission is to serve the people and to provide a safe and healthy place to live, learn, work and play. We serve the public in many different ways, including: • Providing primary medical, dental, alcohol, drug and mental health services to residents, including the uninsured, low-income, and medically underserved • Providing law enforcement services in the unincorporated area of the county • Protecting the community from public health threats such as communicable diseases • Coordinating countywide responses to domestic violence and terrorism or other emergencies • Managing the criminal justice process after arrest (jail, prosecution, probation) • Supporting other local governments through efficient property tax collection as mandated by the State, County and local jurisdictions; and, • Administration and enforcement of Federal, State, and Local laws and policies pertaining to environmental health, building construction, and land use planning OUR EMPLOYEES: Our diverse workforce is committed to fulfilling this mission and does so by exemplifying our IDEAL Core Values, engaging in our day to day work of serving the public with Integrity, Dignity, Excellence, Accountability, and Leadership. To learn more about Solano County, please visit: www.solanocounty.com WHY WE EXIST To Protect and Serve the Community! The Sheriff's office is dedicated to the protection and well-being of every person in Solano County by providing excellent community service. The values of the Sheriff's Office are to bring: Professionalism: Performing to the highest standards with integrity, ethical behavior and accountability. Trust: Confidence in the character and ability to meet expectations. Courage: To persevere with mental and moral strength in the face of difficulty. Innovation: Embrace and inspire creativity to apply better solutions that accomplish goals and outcomes. Teamwork: Unified collaboration to accomplish common goals without regard to personal agendas. Service: Providing professional assistance in support of the community's best interests and well-being. Respect: To value and embrace individuality with special regard to differences. To learn more about the Sheriff's Office please visit: http://www.solanocounty.com/depts/sheriff/default.asp The Position Public Safety Dispatchers in the Sheriff's Office assist community members and agencies with emergency needs by receiving and dispatching calls received for law enforcement, fire service, and emergency medical service personnel. In 2014 Solano County Dispatchers received approximately 135,000 non-emergency calls and approximately 17,000 911 calls. Public Safety Dispatchers receive caller information, relay information to appropriate units or agencies, and provide assistance to callers as needed. Additionally, Public Safety Dispatchers log call information into the computer; monitor activity of all public safety units to determine status of incidents and location of units. The eligible list created as a result of this recruitment will be used to fill part-time and full-time regular, limited-term or extra-help positions as vacancies occur or the need arises. POSITION REQUIREMENTS Experience : One year of emergency service dispatching which included responsibility for dispatching for law enforcement or fire services; AND Education : High school diploma or equivalent; AND Certification: A typing certificate (40 net WPM) is required. Completion of a POST-certified Public Safety Dispatchers' Basic Course is required. To view the full job description for this position, please visit: http://www.solanocounty.com/civicax/filebank/blobdload.aspx?blobid=15985 BENEFITS Solano County offers a cafeteria-style medical package with health benefits, offered through CalPERS. The County contribution for family coverage for the 2019 calendar year is $1,498.09 per month. The County offers a cash back provision for those who choose employee-only or who waive medical insurance coverage. The County may offer a supplemental contribution for employees enrolled in Employee plus Two or More coverage. Dental and vision insurances for the employee and eligible dependents are paid 100% by the County. Solano County participates in CalPERS retirement and contributes to Social Security. The County observes 12 fixed, paid holidays per year. Vacation is accrued at approximately 10 days per year for the first 3 years. Sick leave accrues at approximately 12 days per year. Employees are eligible to receive an additional 2.5% longevity pay, per level, after the completion of continuous service at 10, 20, 25, 30, and 35 years. . To review the benefits for this position, please visit: http://www.solanocounty.com/civicax/filebank/blobdload.aspx?blobid=16512 Extra-help employees who work less than 29 hours per week do not typically receive or accrue benefits of regular employees during their period of employment. All extra-help employees accrue .034 hours of Paid Time Off for every full hour worked. To view the benefits for an extra-help position, please visit: http://www.solanocounty.com/civicax/filebank/blobdload.aspx?blobid=16516 CULTURE OF LEARNING AND DEVELOPMENT Solano County is committed to "Invest In and For the Future" by providing training resources to encourage employee professional development and growth within our organization. While employed with Solano County, employees have the opportunity to pursue their career goals, interests, and develop the competencies on the Solano County Leadership Development Model by participating in the following programs: • Tuition Reimbursement Program • Annual Education Fair • County Mentoring Program • Leadership Academy • Supervisory Trainings • Skill Development Trainings • Self-paced learning opportunities Selection Process 06/14/19 - 5:00pm Deadline to submit application and required documents for next application review. Based on the information provided in the application documents, the qualified applicants may be invited for further examination and will either be pre-scheduled by the Department of Human Resources or be invited to self-schedule. All applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. Depending upon the number of applications received, the selection process may consist of an initial application screening, a mandatory information meeting, a supplemental questionnaire assessment, a written and/or practical exam, an oral board exam, or any combination listed. Responses to supplemental questions may be used as screening and testing mechanisms and will be used to assess an applicant's ability to advance in the process; as such, responses to supplemental questions should be treated as test examination responses. Information contained herein does not constitute either an expressed or implied contract. A minimum score of 70% is required to continue in the selection process, unless otherwise announced. All potential new hires and employees considered for promotion to management, confidential positions or unrepresented positions will be subject to a background and reference check after contingent job offer is accepted. These provisions are subject to change. RETIREES - Solano County invites all qualified candidates to apply for positions; however pursuant to Government Code Section 21221(h) and 21224, hiring restrictions may apply to California Public Sector Pension Plan Retirees. How to Apply Please visit the County of Solano website, www.jobsatsolanocounty.com , to apply. Applications must be submitted through the JobAps system. Paper copies of applications are not accepted. All additional application materials as requested in the job announcement (degree/transcripts, certificates, DD-214 if applicable, ADA Accommodation Request) must be submitted with the Document Cover Sheet, available on the employment website: https://jobapscloud.com/Solano/sup/doccover.pdf or at the Department of Human Resources' office, and are due by the final filing date. Previously submitted application materials (i.e. copies of diploma and/or transcripts, etc.) for prior recruitments will not be applied for this recruitment but must be re-submitted for this recruitment. Any further questions can be directed to the Department of Human Resources at (707) 784-6170 or at 675 Texas Street, Suite 1800 Fairfield 94533. The office is open Monday-Friday, 8:00 a.m.-5:00 p.m. EOE/AA. Document Submittal Requirements This position requires a POST-certified Public Safety Dispatchers' Basic Course certificate and a valid typing certificate. All candidates must submit a POST-certified Public Safety Dispatchers' Basic Course certificate and a typing certificate (verifying skill level at 40 net WPM or higher) by the application review deadline. Candidates who fail to submit their POST-certified Public Safety Dispatchers' Basic Course certificate and typing certificate by the application review deadline will be disqualified from the recruitment. Typing Certificate Requirements: The certificate must contain a minimum corrected NET speed of 40 words per minute. It must be a timed 3 - 5 minute test, include the gross number of words typed per minute, and the number of errors. It may not be more than 12 months old at the time of application, must be from an accredited school or a qualified agency, and must contain the examiner's signature. Certificate obtained through the internet (online) will not be accepted. How to Submit Your Documents In addition to uploading attachments when applying online, candidates may submit documents in-person or by mail at Solano County Department of Human Resources 675 Texas Street, Suite 1800, Fairfield CA 94533, or by fax to (707) 784-3424 or by email to recruitment@solanocounty.com. When submitting documents in-person, by mail or by fax, include the recruitment title (Public Safety Dispatcher) and the recruitment number (19-463030-01). When submitting documents via email, include the recruitment title and number in the subject field. Supplemental Information Candidates for positions in this class will be required to pass a background investigation, psychological examination and medical examination in accordance with applicable law, regulation and/or policy. Incumbents shall serve a probation period of twelve months. Incumbents must be willing to work odd and irregular hours, including nights, weekends and holidays, rotating shifts, scheduled and emergency overtime and be available on call as required. Incumbents must be willing to sit for long periods of time, and to work in a closed, confining and stressful environment. Positions allocated to this class may require bilingual skills. Veterans Preference Points To be eligible, applicant must have served at least 181 consecutive days of active duty in the Armed Forces of the United States and have received either an honorable discharge or a general discharge under honorable conditions. A COPY OF THE DD 214, SHOWING DISCHARGE TYPE (GENERALLY COPY 4), MUST BE RECEIVED IN THE HUMAN RESOURCES DEPARTMENT BY THE FINAL FILING DATE . Applicants who have a service connected disability must also submit a recent award letter from the VA stating they are receiving disability benefits for service connected reasons. Veteran applicants for initial County employment with an honorable or general under conditions discharge shall receive five (5) points added to their combined score. Disabled veterans rated at not less than 30% disability shall have ten (10) points added to their combined score. Veteran's preference points will only be added to passing scores in competitive open examinations. Americans With Disabilities Act It is the policy of Solano County that all employment decisions and personnel policies will be applied equally to all County employees and applicants and be based upon the needs of County service, job related merit, and ability to perform the job. APPLICANTS WITH DISABILITIES: Qualified individuals with a disability, who are able to perform the essential functions of the job, with or without reasonable accommodation, and need an accommodation during any phase of the recruitment/testing/examination process (as detailed in the "Selection Process"), must complete the following Request for Testing Accommodation by Applicants with Disabilities Form: http://www.solanocounty.com/civicax/filebank/blobdload.aspx?BlobID=23215 . This form must be received in the Human Resources Department by the final filing date of the recruitment. Applicants will be contacted to discuss the specifics of the request. Solano County OUR COMMUNITY Solano County is the ideal place to live, learn, work and play... The America's Promise Alliance has named Solano County as one of the 100 Best Communities for Young People for six straight years-the only California community with that distinction. • Live - Solano County as well as cities within the County have ranked in the top 15 hottest markets across the country and within the Bay Area due to prime location and affordability. • Learn - Higher education abounds! Within the County, education choices include: Solano Community College, CSU Maritime Academy, Brandman University, and Touro University. Bordering our County is the renowned University of California Davis. • Work - The blend of agriculture, corporate business and pleasant lifestyle enhance the attraction of Solano County. Blessed with a thriving agricultural economy, the county is also home to biotechnology and other growth industries. • Play - Situated midway between San Francisco and Sacramento-the State capitol, Solano County is home to rolling hillsides, waterfronts and fertile farmland. County residents can enjoy day trips to the San Francisco Bay area, Lake Tahoe region and the Napa and Sonoma Valleys. County Population (2018): 439,793 The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. SOLANO COUNTY IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER Closing Date/Time: Open Until Filled

Description Feel a sense of pride and fulfillment every day! Are you seeking a challenging, yet rewarding and gratifying career that's more than just a job? The County of San Mateo invites you to begin a career in which your commitment and outstanding contributions will add significant value to public safety every day. The County of San Mateo Public Safety Dispatch is immediately looking to fill several 911 Dispatcher I positions. 911 Dispatchers perform more routine duties of radio dispatch for law enforcement, fire and ambulance services. In addition, incumbents are expected to learn the more difficult or responsible duties typically assigned to the position in the next higher class of 911 Dispatcher II. 911 Dispatcher I candidates will demonstrate the proven ability to work in a fast paced environment while performing multiple crucialtasks simultaneously. Rarely will you ever get a chance to meet the hundreds of people who call for help, yet they'll depend on your voice, your directions, and your knowledge to get through an emergency. No day is ever routine - one call may be a minor traffic accident, while the next is a frantic voice screaming for help. Both will be depending on your calm, firm voice and direction until help can arrive. Using state-of-the-art equipment and training, you'll provide the excellent service and security people have come to expect from San Mateo County Public Safety Communications. WHAT DO I NEED TO HAVE TO SUBMIT AN APPLICATION? Successful Dispatchers shall demonstrate excellent verbal, reasoning, memory, and perceptual abilities. As such,at aminimum, Dispatchers require completion of the POST Entry-Level Dispatcher Selection Test Battery (POST Dispatcher Test) with a minimum T-score of 52 within one year of date of application. All applicants are responsible for obtaining and submitting their own test scores at the time of application. For candidates seeking alocal resource for testing, please contact TheSouth Bay Regional Public Safety Training Consortium (The Academy) at www.theacademy.ca.gov and self-enroll to take the required test prior to applying for this position.Test dates are limited so please contact The Academy as soon as possible. South Bay Regional Public Safety Training Consortium San Mateo, CA: 650-574-6466 San Jose, CA: 408-270-6458 Please note, you must register online at www.theacademy.ca.gov for a test session. NOTE: The Dispatch Academy certification does NOT satisfy the testing requirement. Test results from other training organizations will be accepted so long as they meet the California Peace Officer Standards & Training (POST) requirements for public safety dispatching. For more information about the County of San Mateo Office of Public Safety Communications, visit our website at https://911dispatch.smcgov.org/ . Qualifications Education and Experience: Any combination of education and experience that would likely provide the knowledge, skills and abilities is qualifying. A typical way to qualify is a minimum of one year experience receiving and processing calls while involved in performing multiple tasks simultaneously. Knowledge of: English language, spelling, grammar and punctuation. Customer service and interpersonal communications principles. Computer operation and use in office and Communications Center environments. Basic principles in communicating by means of face-to-face contact, telephone and/or data terminals. Various resources within the County in order to provide referrals to the public and public safety agencies. Skill/Ability to: Speak, read and write English clearly. Communicate clearly and concisely, in English, both orally and in writing. Comprehend, interpret, relay and document information via telephone, computer software/ data terminals or other related technology. Screen and interpret general data and filter relevant information. Learn and operate Computer Aided Dispatch (CAD) Systems and other related technology. Read and interpret various mapping devices and relaying pertinent information. Work under pressure, exercising good judgment and common sense while making sound decisions in emergency situations. Perform multiple tasks simultaneously. Listen, understand and relay of information via telephone and in person. Remain calm and controlled under stressful periods while projecting a professional demeanor. Establish and maintain positive and courteous working relationships with customers, the community and co-workers. Work with the Communications Center team while maintaining assigned job responsibilities and duties. Anticipate and adapt to fluctuating workloads in the Communications Center. Communicate and receive constructive feedback and opinions to affect change. Access and refer to information using available resources. Read,interpret, understand and follow written and oral instructions and/or information. Remain seated for long periods of time. Read and interprettext/data on electronic screen or computer printouts and variety of maps. Hear in a noisy environment while communicating via telephone or face to face. Other requirements of the position: Successfully complete a pre-employment medical examination and be subject to polygraph testing. Follow strict drug use standards and guidelines. Possess good moral character and psychological suitability as determined by a thorough background investigation, including fingerprinting and psychological evaluation. Be willing to work day, swing, graveyard, rotating, holiday, and weekend shifts. Be willing to work 12 to 16 hours per day. Be willing to accept overtime assignments, including last minute spontaneous mandatory assignments. Application/Examination Anyone may apply. Proof of completion of the POST Dispatcher Test with a minimum T-Score of 52 within the last year must be attached at the time of application. Responses to the supplemental questions must also be submitted. A resume will not be accepted as a substitute for the required application materials. Applications for this position will only be accepted online. If you are currently on the County's website, you may click the 'Apply' button. If you are not on the County's website, please go to https://jobs.smcgov.org to apply. All exams will be given in San Mateo County, California, and applicants must participate at their own expense. At the County of San Mateo, we welcome and celebrate the diversity of our employees, and strive to create a workplace where they feel valued every day. County of San Mateo is proud to be an Equal Opportunity Employer. HR Contact:Mandy Singh(04052019) (911 Communications Dispatcher I - V050)

Description Calling all EMS/FIRE and LAW ENFORCEMENT Dispatchers! If you are currently an experienced public safety dispatcher, we want you! ****************************************************************** THIS IS NOT AN ENTRY LEVEL POSITION. Applicants must have current experience as a public safety dispatcher. ****************************************************************** What makes us the best? Our center dispatches for police, fire and medical and includes aprogressive in-house training program, team-based shifts from a dispatcher-developed schedule, fire "incident dispatch" and law enforcement "tactical dispatch" programs as well as many other career development opportunities and programs. In the summer of 2019, Public Safety Communications will move into a newly constructed building containing a 911 Dispatch Center, Office of Emergency Services and the County's Emergency Operation Center. The new state of the art dispatch center will also include a brand a new Computer Aided Dispatch (CAD) system. The Ideal Candidate will have: Knowledge of Computer Aided Dispatch (CAD) operation. Knowledge of basic computer use in a business office and Communications Center environment. Ability to operate various types of communications equipment including public safety telephones, two way radio systems, data terminals and other related technologies. Ability to utilize available resources. NOTE : The successful incumbent MUST be willing to work day, swing, graveyard, rotating, holiday, and weekend shifts including preplanned and last minute mandatory overtime. Qualifications Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is one year of experience working as a communications dispatcher or related position with a public safety agency within the last three years. A Public safety agency is defined as an agency that receives and processes emergency calls for service for police, fire and/or emergency medical services. Other types of emergency call center experience such as, but not limited to, road service, security, or basic life support ambulance should apply as entry level Communications Dispatcher I or Calltaker. Knowledge of: English language, spelling, grammar and punctuation. Customer service and interpersonal communications principles. Computer operation and use in office and Communications Center environments. Basic principles in communicating by means of face-to-face contact, telephone and/or data terminals. Public safety entities who provide emergency services within the County of San Mateo. Various resources within the County in order to provide referrals to the public and public safety agencies. Skill/Ability to: Speak, read and write English clearly. Communicate clearly and concisely, in English, both orally and in writing. Operate various types of communications equipment including public safety telephone and data terminals and other related technologies. Read and interpret various mapping devices and relaying pertinent information. Work under pressure, exercising good judgment and common sense while making sound decisions in emergency situations. Prioritize and determine an appropriate course of action based on a given set ofcircumstances. Perform multiple tasks simultaneously. Listen, understand and relay information via radio, telephone and in person. Remain calm and controlled under stressful periods while projecting a professional demeanor. Establish and maintain positive and courteous working relationships with customers, the community and co-workers. Participate in Communications Center teamwork while maintaining assigned job responsibilities and duties. Anticipate and adapt to fluctuating workloads in the Communications Center. Communicate and receive feedback and opinions to affect change. Access and refer to information using available resources. Read, interpret, understand and follow written and oral instructions and/or information. Remain seated for long periods of time. Read standard text/data on electronic screen or computer terminal teletype printouts and variety of maps. Hear in an open space and noisy environment with static or weak transmissions and/or telephone conversations. Other Requirements: Successfully complete a pre-employment medical examination and be subject to polygraph testing. Follow strict Drug Use standards and guidelines. Possess good moral character and psychological suitability as determined by a thorough background investigation, including fingerprinting and psychological evaluation. Be willing to work day, swing, graveyard, rotating, holiday, and weekend shifts. Application/Examination Anyone may apply. Thorough and detailed responses to the supplementalquestions must be submitted in addition to the standard San Mateo County employment application. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire. The examination process will consist of a scored relevant Training and Experience (T&E) evaluation (weight: 100%) based solely on the candidates' responses to the supplemental questions. Candidates who receive a passing score in the T&E evaluation will beinvited to adepartmental interview. Because of this screening process, all applicants who meet the minimum qualifications are not guaranteed advancement to the next phase of the examination process. Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations. All examinations will be given in San Mateo County, California and applicants must participate at their own expense. Subsequent phases of the selection process include a departmental hiring interview, background investigation, psychological evaluation, polygraph test,and medical examination. Qualified applicants will be notified of the date, time and place of the tests. Applicants must participate at their own expense. IMPORTANT : Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to: https://jobs.smcgov.org to apply. At the County of San Mateo, we welcome and celebrate the diversity of our employees, and strive to create a workplace where they feel valued every day. County of San Mateo is proud to be an Equal Opportunity Employer. HR Contact:Mandy Singh(04052019) (Communications Dispatcher II - V048)

Description This recruitment is open to candidates who have worked as a 911 dispatcher within the last 2 years, or are currently enrolled in a POST Public Safety Dispatcher Academy or graduated from one in the last 6 months. This is conducted on a continuous basis to meet the needs of the City as vacancies occur. To be considered, a City application, supplemental questionnaire AND typing certification (35 nwpm) must be submitted. For typing certification requirements, CLICK HERE. Under moderate supervision, receives incoming calls for police and emergency assistance, dispatches necessary personnel and equipment, and monitors ongoing police activity to determine the need for additional resources. SUPERVISION RECEIVED AND EXERCISED Receives moderate supervision from the Police Communications Supervisor. Receives lead supervision from a Police Communications Lead. No supervision is exercised. SELECTION PROCESS: Each component listed below must be passed in order to continue to the next phase. Completion of the selection process may take up to six months. Applicants will receive written notification of their current status in the selection process. 1. Oral Panel Interview 2. Background Investigation and Polygraph Examination 3. Police Chief's Interview 4. Psychological and Medical Examinations (upon conditional offer of employment) Candidates successfully completing all components of the selection process will be placed on an employment eligibility list from which hires may be made. The eligible list is valid for one year. ***IMPORTANT*** A comprehensive background investigation and polygraph will be conducted on any eligible persons considered for hire. Recent drug usage, theft or other illegal activity may be grounds for disqualification. A pre-employment medical, psychological evaluation AND a drug screen will be conducted upon a conditional offer of employment. Examples of Duties • Receives emergency and non-emergency telephone calls from the public for police, fire, or other emergency services; determines the nature of the call and the resources necessary to respond • Monitors police radio communications; maintains contact with police units to track officer status and respond to need for additional resources; monitors various radio channels to keep abreast of county-wide police activities affecting the City and assist other county agencies with mutual aid • Prioritizes requests for police and other public safety services; determines availability and location of patrol units; transmits information and dispatches police personnel and equipment in response to calls; routes calls for fire and emergency medical assistance to the Orange County Fire Authority • Assists police personnel in the field by quickly and accurately researching and relaying criminal history information and other requested data • Communicates with callers to determine the nature of the call and provide appropriate assistance; maintains composure to ensure that complete and accurate information is transmitted to public safety and medical personnel • Screens non-emergency calls for service; provides requested information or directs callers to the proper person, department or agency • Updates and maintains electronic records and logs of data pertaining to calls and activities • Monitors video surveillance cameras and/or alarms for Police Department and City Hall facilities to identify suspicious activity Minimum Qualifications Education and/or Experience: Graduation from high school; and two (2) years of customer service experience involving considerable public contact. Must have worked as a 911 dispatcher within the last 2 years. Licenses and/or Certificates: A valid California Law Enforcement Teletype Systems (CLETS) certificate is required within three (3) months of employment. A certificate of completion from a California Commission on Peace Officer Standards and Training (POST) certified Public Safety Dispatchers' Basic Course is required within one (1) year of employment. Special Requirements: Satisfactory results from a background investigation, physical examination, and administrative screening. Required to work rotating shifts that are typically twelve and one-half (12 ½) hours per day and which include evenings, weekends, and/or holidays. May be required to adjust shift assignment and/or work mandatory overtime to ensure adequate staffing. Knowledge of: • Procedures and terminology used in public safety communications • Federal, state and local laws, codes, ordinances, and regulations governing public safety communications • Streets, landmarks, and geographic features within the City's service area • Public safety communications systems, including computer-aided dispatch (CAD) software, multi-line telephones, and two-way radios • Standard business software, including word processing, spreadsheet, and database programs • Principles and procedures of record keeping and reporting • Proper English usage, spelling, grammar and punctuation Skill to: • Operate various types of standard office equipment including personal computer and related software • Operate specialized public safety communications systems, including computer-aided dispatch (CAD) software, multi-line telephones and two-way radios Ability to: • Interpret and apply Federal, state and local laws, codes, ordinances, and regulations governing public safety communications • Read and interpret street maps • Effectively monitor, prioritize, and execute multiple tasks in a high stress, fluid work environment with officer and public safety at stake • Obtain and record complete and accurate information from individuals in emergency situations, including those who are emotionally distraught, angry or difficult to understand • Maintain professionalism, courtesy, and composure at all times, including emergency and high-stress situations • Demonstrate tact, respect, and empathy to gain the cooperation and compliance of individuals and defuse conflicts • Communicate clearly and concisely, both orally and in writing • Understand and follow oral and written instructions • Evaluate situations, identify problems, and exercise sound independent judgment within established guidelines • Establish and maintain courteous and effective working relationships with those encountered in the course of the work • Type accurately at a speed of at least 35 net words per minute • Maintain confidentiality of sensitive information Working Conditions & Physical Demands The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: While performing the duties of this job, the employee is regularly required to sit; talk or hear, both in person and by telephone; use hands to finger, handle, feel or operate specialized telecommunications equipment and standard office equipment; and reach with hands and arms. The employee occasionally stands or walks and lifts and moves records and documents weighing up to 20 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. Mental Demands: While performing the duties of this class, the incumbent is regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve complex problems; use math and mathematical reasoning; perform highly detailed work under changing, intensive deadlines, on multiple concurrent tasks; work with constant interruptions; interact with staff, law enforcement representatives, and the general public and remain calm when conveying and recalling information in emergency situations and dealing with emotionally upset individuals. The employee works in a paramilitary environment with a highly structured chain-of-command system. Work Environment: The employee works in office conditions with a noise level that is quiet or moderately quiet, at or below 85 decibels. The employee works alongside other employees in a confined, dimly lit area with limited freedom of movement outside of the work space. TYPING CERTIFICATION REQUIREMENTS: This position requires a typing speed of 35 net words per minute. For typing certification requirements and instructions, please CLICK HERE . The City of Tustin is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities. Closing Date/Time: Continuous

***OPEN & PROMOTIONAL JOB OPPORTUNITY*** Police Dispatcher II Recruitment Incentives Leave Pre-Accruals Vacation and Sick Leave Pre-Accruals (front-loading first year's accrual of vacation (80 hours) and sick leave (96 hours) upon hire). Communications Training Officer Pay Differential The City of Concord also offers a Training Pay Differential for Communications Training Officers ("CTO") (5% for each hour assigned as CTO and engaged in providing formal training to a police dispatcher trainee). POLICE DISPATCHER II Purpose In support of police law enforcement and other public safety functions, performs activities related to the processing of service requests including communications and dispatch, status monitoring, information development and communication, entry level dispatcher training, and records and files maintenance in a computer-aided environment; performs related and other work as required all within the context of the City's Mission of providing responsive, cost effective, and innovative local government services through a collaborative effort with the community to make Concord a city of the highest quality. Equipment, Methods & Guidelines Uses computer-aided dispatch system, including 911 emergency telephone, Telephone Device for the Deaf (TDD) and other multi-line telephone systems, various law enforcement telecommunications systems, multi-channel radio console with headsets and telephone handsets, video display terminals, computer keyboards, and alarm systems. Resource materials include hardware and software documentation, Dispatcher Training Manual, Dispatcher Training Guide, call-out schedules, maps, standardized service request classifications, level of response decision criteria, policies, regulations, operating procedures, directives, and violation codes contained in both City and other agency reference documents and manuals. Working Conditions Work is located in the Police Communications Center with variable lighting intensity and background noise. Work includes pressures generated by the necessity for appropriate and timely responses and follow-up required by emergency and routine events that often occur simultaneously. Work also involves prolonged periods of sitting. Incumbents are subject to shift assignments including evenings, weekends, and holidays; and to shift holdovers, early work calls, and scheduled overtime. Physical Demands Work emphasizes clear speech, visual and hearing acuity, and manual dexterity; prolonged periods of sitting and of wearing a headset; may occasionally perform moderate lifting (such as 30-50 pound boxes of computer paper), carrying, pushing, pulling and stooping. Must be able to work in an environment, with randomly occurring periods that are dominated by crisis situations and stress filled working conditions. Supervisory Guidance Received/Given Supervision received is intended to prescribe both general and detailed methods for achieving objectives. This is the journey level dispatcher classification and incumbents are expected to assist in training and monitoring the progress of entry level dispatchers when conditions require. Examples of duties include, but are not limited to: Receives, interprets, classifies, prioritizes and responds to calls of a routine and emergency nature, including those calls involving life-threatening situations. Enters relevant information by computer keyboard and, as appropriate, transmits message for dispatching. Assigns calls to police units for necessary action, determining how many and which units are required for response. May coordinate, with patrol supervisors regarding deployment of personnel. Visually monitors video display terminals and aurally monitors police radio frequencies to ensure correct status of officers and pending and dispatched calls, making "on-line changes" via keyboard as appropriate. Calls out Public Works standby personnel, perform call-outs for various local government entities, and monitors local government radio for their status. Determines appropriate communications or research channels selecting from emergency telephone lines, radio room telephone lines, business telephone lines, police radio channels, other agency radio channels, and manual computerized information systems. Provides information to officers expeditiously in areas such as warrants, vehicles, driver's licenses, parole, and criminal history information. Interprets or clarifies coded responses from various systems for police officers or other parties. Confirms warrants with responsible agencies, receives warrants and updates status of warrants. Accesses and updates information in a variety of on-line Law Enforcement data systems, including systems which contain confidential data. Develops, confirms, and relays information by contacting persons such as those in the internal chain of command; relatives of those involved in incidents; employers; hospitals; sworn and non-sworn public safety personnel at other agencies; other City departments; ambulance services; detoxification centers; tow companies; attorneys; state parole; animal control; commercial establishments; alarm companies; and schools. Monitors other public safety and emergency preparedness radio traffic; fire panel and security system boards; local government radio channels; and jail and complaint desk alarms, and takes appropriate actions. Maintains various logs and records of activities, such as radio transmissions, telephone calls received, call-outs and tow requests, equipment failure log, personal time keeping an attendance. Follows defined alternative procedures in the event of computer or other equipment malfunction such as performing shut down and start up procedures. Performs various tasks to ensure proper operation of equipment such as setting and resetting computer system, video display terminals, mobile data terminals and printers; and changing print ribbons, paper, and recording tapes. Performs activities related to the operation of a county-wide law enforcement radio system (CLERS) such as monitoring radio channel and issuing all points bulletins following county protocol and procedures. Assists in training entry level and per diem dispatchers as required. Promotes the City's Mission to make Concord a city of the highest quality by providing responsive, cost-effective, and innovative government services; understands and subscribes to the Vision and Values Statement adopted by the City. Performs other work as assigned. Qualifications: Knowledge and Abilities Knowledge of specific data processing and telecommunications equipment used in a public safety Communications Center. Knowledge of relevant sections of various California codes such as the Penal, Health and Safety, Municipal, Welfare and Institutions, and Vehicle codes; interdepartmental regulations, policies and procedures; various hardware and software documentation; Federal Communications Commission Regulations; of the resources, equipment, methods, procedures, and nomenclature included in and associated with computer-aided dispatch and automated information systems. Ability to read, comprehend, and retain. Ability to learn the geographic layout of the City, including location of streets, street names, freeways, shopping centers, industrial parks, hotels, and other landmarks. Ability to remain calm in situations of stress; to assess events quickly and accurately; to adapt communications and behavioral styles appropriately in response to individuals and situations; to obtain and accurately record required information; to effectively classify and prioritize service requests; to act promptly and decisively; to make acceptable decisions; to quickly search and find information from resource systems, manuals, maps and other documents and to accurately and concisely convey such information orally and in writing; to spell accurately and use correct grammar; to speak clearly, concisely and audibly; to perform multiple tasks simultaneously; to meet the physical requirements of the work; to understand and carry out oral and written instructions; and to establish and maintain cooperative and effective relationships with those contacted in the course of work. Education/Experience Any combination equivalent to experience and education that would likely provide the required knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be: Education: Satisfactory completion of high school or the equivalent. Experience: Three years of related work experience that has provided the knowledge, skills and abilities necessary to perform the duties of a law enforcement dispatcher in a computer-assisted environment, including at least one year experience working in a POST-certified law enforcement communications center. Other: Other: Ability to operate an alpha-numeric keyboard with sufficient speed and accuracy to provide efficient input into a computer terminal, measured by the ability to type at a rate of 35 words per minute (net). A typing certificate issued within the last 12 months is required. The typing certificate must be attached to the online application and scored according to the following method: 5 minute timed typing exercise, showing a gross rate of speed and a net rate of speed. This information MUST be included on the typing certificate. Applications received without a valid typing certificate, or not meeting the minimum net words per minute WILL NOT be considered and WILL NOT be contacted to correct the deficiency. Online typing tests WILL NOT be accepted. For a list of agencies where you can obtain your typing certificate, please click here. Must have normal (or correctable to normal) hearing and eyesight and a clear and audible voice for radio and telephone communications. Must have successfully completed the POST-certified police dispatcher course and have successfully passed probation as a dispatcher for a POST-certified law enforcement communications center. Must successfully complete a background investigation as a condition of employment. A California Driver's License and a satisfactory driving record are conditions of initial and continued employment. Closing Date/Time: Continuous

FIRE DEPARTMENT FILING PERIOD : MARCH 5, 2019 AT 8:00 A.M. (PST) - CONTINUOUS EXAM NUMBER : 32433F TYPE OF RECRUITMENT : DEPARTMENTAL PROMOTIONAL JOB OPPORTUNITY This examination will remain open until the needs of theDepartment are met and is subject to close without prior notice. Unclassified Service : Current employees in the unclassified service who meet the following criteria also qualify to participate in this exam: Unclassified employees who have attained permanent county status on a classified position by successful completion of the initial probationary period, with no break in service since leaving the classified service. Full-time employees in the unclassified service with at least six (6) months of full-time experience in the unclassified service at the time of filing. Restricted to permanent employees of the Los Angeles County Fire Department who havesuccessfully completed their initial probationary period. VERIFICATION OF EXPERIENCE : NO OUT-OF-CLASS EXPERIENCE WILL BE ACCEPTED. WITHHOLD INFORMATION : Permanent employees who have completed their initial probationary period and hold a qualifying payroll title may file for this examination if they arewithin six (6) months ofmeeting the experience by the last day of filing; however, the names of suchemployees will be withheld from the certification list until the requiredexperience is fully met. DEFINITION : Receives requests for assistance and coordinates the dispatching of fire fighting or rescue units via the operation of the Computer Assisted Dispatch (CAD) system. CLASSIFICATION STANDARDS : Positions allocable to this class receive technical and administrative supervision from a Supervising Fire Dispatcher and are responsible for the operation of communications equipment in dispatching the proper unit to the scene of an emergency. Incumbents are distinguished from the Fire Dispatcher I by their responsibility for acting as lead dispatcher, providing one-on-one training to new dispatchers, and executing a high degree of discretion, initiative, and independent judgment as to a course of action in accordance with established policies, procedures, and guidelines. In addition to the knowledge and skills required to operate communications equipment, incumbents are required to exercise a thorough knowledge of the department's response procedures and exercise sound judgment in initiating and coordinating responses to 911 calls and other emergency situations that may affect the lives and safety of the public and other emergency personnel. Essential Job Functions Transmits and receives coded and conventional messages, including 911 calls, to and from Fire stations and administrative, investigative, and field units via voice, digital, and video communication links. Receives and responds to requests for emergency services from the public via 911, electronically relayed from the Public Safety Answering Point (PSAP) centers or standard telephone system, and from other safety agencies. Provides pre-arrival emergency instructions in accordance with the Department's Emergency Medical Dispatch. Uses the CAD system to determine the identity and availability of the nearest fire fighting, rescue, or paramedic unit. Monitors, by radio, all emergency responses in progress and dispatches additional personnel and/or equipment as requested. Monitorsthe selection of transmitter and receiver sites and overrides as necessary. Operatescomputerized telephone equipment that enables dispatchers to maintain communications with public safety agencies, private safety agencies, and non-emergent agencies. Operates various systems which activate the Countywide and alphanumeric paging systems. May operate communications equipment in a mobile command post during emergency operations such as large incidents or natural disasters. Performs flight following and tracking of all aircraft resources within the Department as well as those from outside agencies assigned to incidents within the Department's jurisdiction. May train dispatcher personnel in basic communication center operations in accordance to existing policy and procedure. Requirements SELECTIONREQUIREMENTS : One year of experience as a Fire Dispatcher I* in the service of the Los Angeles County Fire Department. TYPEWRITING SKILL REQUIREMENT : Ability to type at the rate of 30 net words per minute. REQUIRED CERTIFICATE(S) : A Los Angeles County Fire Department 120-Hour Emergency Medical Dispatcher (EMD)** certification of completion. A Los Angeles County Fire Department 500-Hour Call Taker** certificate of completion. A Los Angeles County Fire Department 160-Hour Telephone Radio Operator** certificate of completion. LICENSE : A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carryout job-related essential functions. PHYSICAL CLASS : 2 -Light: Physical effort which may include occasionallight lifting to a 10 pound limit, and some bending, stooping or squatting.Considerable walking may be involved. SPECIAL REQUIREMENT INFORMATION : *To qualify, applicants must hold or have held the County job title of Fire Dispatcher I with the Los Angeles County Fire Department for the one (1) year period of time. **A copy of the certificate of completion for the required training course(s) must be attached to the online application at the time of filing or within fifteen (15) calendar days of submitting an online application . SUPPLEMENTAL QUESTIONNAIRE : The acceptance of your application depends on whether you have clearly shown that you meet the Selection Requirements . Please fill out your application and supplemental questionnaire completely and correctly to receive full credit for any related education, training, and job experience. For each job held, give the name and address of your employer, your actual job title, beginning and ending dates, description of work performed, total number of hours worked (full orpart time) and salary earned. Provide any relevant education, training, and experience in the spaces provided so we can evaluate your qualifications for this job. Your application will be rejected if it is incomplete. We may reject your application at any time during the selection process. Additional Information EXAMINATION CONTENT : This examination will consist of two (2) parts: PART I: An evaluation of experience, weighted 50%, assessing General Technology, Geography/Mapping, Dispatching, and Dispatch Specific Equipment based on supplemental questionnaire responses. PART II: An Appraisal ofPromotability,weighted 50%, assessing Professional/Technical Expertise, Work Skills, and Communication Skills. APPLICANTS MUST ACHIEVE A PASSING SCORE OF 70% OR HIGHER ON EACH WEIGHTED PART OF THE EXAMINATION IN ORDER TO BE PLACED ON THE ELIGIBLE REGISTER. Note: Test invitation letters and other correspondence will be sent electronically to the e-mail address provided on the online application and also to the applicant's user account "inbox" at http://www.governmentjobs.com/careers/lacounty . It is important that applicants provide a valid e-mail address. The applicant's e-mail address must be able to receive e-mail notifications from fire.lacounty.gov. Please add Fire-Examination@fire.lacounty.gov and info@governmentjobs.com to your e-mail address book and list of approved senders to prevent e-mail notifications from being filtered asspam/junk/clutter mail. Candidates should also log into their governmentjobs.com account and under their profile, review their inbox for notifications. For specific information on how to access your inbox, please check the governmentjobs.com frequently asked questions. Notice of Non-Acceptance and Final Results letters will be sent by U.S. mail. Test scores cannot be given over the phone. ELIGIBILITY INFORMATION : The names of the candidates receiving a passingscore in the examinationwill be placed on the eligibleregister in the order of their score group for a periodof twelve (12) months following the date of promulgation. NO PERSON MAY COMPETE IN THIS EXAMINATION MORE THAN ONCE EVERY TWELVE (12) MONTHS. SPECIAL INFORMATION : BACKGROUND CHECK INFORMATION : The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed . Candidates who are extended a conditional offer of employment will be required to complete a criminal background check, including a fingerprint scan. A candidate with a conviction history which has a direct and adverse relationship with the duties of the Fire Dispatcher II position may have his or her conditionaloffer of employment rescinded and be removed from the certification list pursuant to Civil Service Rule 6.04. AVAILABLE SHIFT : Any Shift - Appointees must be willing to work any shift, including evenings, nights, weekends and holidays. VACANCY INFORMATION: The eligible register resultingfrom this examination will be used to fill Fire Dispatcher II vacanciesin the County of Los Angeles Fire Department, as they occur. APPLICATION AND FILING INFORMATION : Applications must be filed online only. We must receive your online application by 5:00 p.m. (PST), on the last day of filing. Applications submitted by U.S. mail, fax, or in person will not be accepted. Apply online by clicking on the green "Apply" button, when it becomes available, at the top right of this posting. You can also track the status of your application using this website. If you are unable to access the website, you may enter the following link to access your profile: http://www.governmentjobs.com/careers/lacounty . NOTE: We must receive all required documents, if any, by 5:00 p.m. (PST), on the last day of filing. Please check your application to ensure that thedocuments are uploaded by logging on to County of Los Angeles Department of Human Resources website and reviewing your submitted application. Applicants must submit all documents to be considered (official diplomas, official transcripts, certificates, etc.) during application submission. All documents must be clear and legible. Although resumesmay be uploaded as attachments to the online application, resumes cannotbe accepted in lieu of completing the online application. If you are unable to attachdocuments, you may e-mail them to Fire-Examination@fire.lacounty.gov or fax the documents to (323) 264-7159 at the time of filing or within fifteen (15) calendar days of submitting your online application. Failure to provide the documentation will result in application rejection . Please include your Name, the Exam Number, and the Exam Title on the faxed documents. The acceptance of your application depends on whether you have clearly shown that you meet the Selection Requirements and you have completely filled out your application. Please fill out your application and the supplemental questionnaire completely and correctly to receive full credit for any related education, training, and job experience. For each job held, give the name and address of your employer, your actual job title, beginning and ending dates, total number of hours worked (full or part-time), and description of work performed. Provide any relevant job experience and training in the spaces provided so we can evaluate your qualifications for this job. Your application will be rejected if it is incomplete. We may reject your application at any time during the selection process. IMPORTANT NOTE : Please note that ALL information included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. FALSIFICATION of any information may result in DISQUALIFICATION or RESCISSION OF APPOINTMENT . Utilizing VERBIAGE from Class Specification andMinimum Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED. ADDITIONAL INFORMATION REGARDING ONLINE FILING : SOCIAL SECURITY NUMBER : It is important that you provide your own Social Security Number (SSN) at the time of filing to ensure your application is processed accurately. Please include your SSN for record control purposes. Federal law requires that all employed persons have a SSN. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES : For applicants who may not have regular access to a computer or the Internet, applications can be completed on computers at public libraries throughout Los Angeles County by visiting http://www.colapublib.org/libs . NO SHARING OF USER ID, E-MAIL, AND PASSWORD : If you do not already have an account/profile with the County of Los Angeles, you will need to create one. All applicants must file their application online using their own user ID and password. Using someone else's user ID and password may erase the original candidate's application record. ADA Coordinator Phone: (323) 838-2239 Teletype Phone: (800) 735-2922 California Relay Services Phone: (800) 735-2922 Department Contact Name: Fire Examination Section Department Contact Phone: (323) 838-2239 Department Contact Email: Fire-Examination@fire.lacounty.gov Department Contact FAX : (323) 264-7159 Closing Date/Time:

Position Information The Sheriff's Office seeksexperienced, emergencylaw enforcement dispatchers. Come to beautiful Sonoma County and become a Communication Dispatcher II! In addition to starting salary up to $36.98/hour* ($77,181/year), approximately $400/Mo., and opportunities for shift differential pay,this position offers a generous benefits package thatincludes wellness and professional development funds. Candidates with English/Spanish bilingual skills are encouraged to apply! In the Sonoma County Sheriff's Office, Communications Dispatcher II's receive requests for assistance from law enforcement personnel and the public. They dispatch, coordinate, and direct emergency manpower and equipment as needed, and perform relatedfiling and record keeping duties. In our 24/7 environment,Dispatcher's must have the flexibility to work all shifts (day, swing, grave), and overtime is required. This full, working-level positionin theDispatcher job series isfor individuals who have completed a year of law enforcement, emergency dispatch experience with a city, county, state, or federal agency. Possession of a California Commission of Peace Officer Standards and Training (POST) Public Safety Dispatcher's Certificate is highly desired. Working in theSonoma County Sheriff's Office as a Dispatcher Serving the community since 1850, the Sheriff's Office employs over 650 employees to protect and secure the half-million residents within the 1,768 square miles of Sonoma County. Supporting safety and emergency situations is an exciting and challenging opportunity forthe type of person that thrives in a fast paced environment. You can be confident that a career with the Sonoma County Sheriff's Office will be anything but monotonous. Being a Dispatcher can be demanding, but for those who have the fortitude and passion for this work, you will be rewarded with camaraderie, theability to help others during the times when they most need the support,and get to have the satisfying feeling that comes from hearingyour colleaguesconfirm, "We have the suspectin custody." To learn more aboutthis assignment, and how we serve the community, please visit the Sonoma County Sheriff's Office website . Choose Sonoma County Weoffer expansive opportunities for growth and development, theability to be a part of a challenging and rewarding work environment thatprovides continuous training and education, and the satisfaction of knowing that you are working to betterour communities. You can alsolook forward to some excellent benefits*, including: A cash allowance of approximately $400 per month for full-time positions An annual Staff Development/Wellness Benefit allowance up to $850 Bilingual premium payof $0.95 cents per hour in addition to the hourly pay rate for bilingual assignments Differential pay forevening andnight shifts, ranging from 5.0% to 10.0% Onsite workout facilities Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year May be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment Significant County paid premium contribution to several health plan options County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits Retirement is fully integrated with Social Security. With the recent pension reform, new employees as defined and eligible will receive a 2.5% at 67 formula, or for those individuals who meet certain criteria, including establishing reciprocity eligibility pursuant to PEPRA, will receive 3% at 60 *Salary is negotiable. Benefits described herein do not represent a contract and may be changed without notice. Additional information can foundin the Sonoma County Law EnforcementAssociation's Memorandum Of Understanding (SCLEA MOU) .Bilingual positions require English and Spanish skills at either the basic (conversational) or fluent (reading, writing, and conversational) level. A bilingual examination will be conducted prior to employment to confirm level of skill. The bilingual premium pay begins upon the assignment of a bilingual caseload. When you join the County of Sonoma, you'll have the freedom to explore the beauty of our county -its picturesque coastline, majestic redwoods, historic towns, fine dining, award winning wineries, and a wide variety of entertainment and cultural activities. Please visit www.sonomacountyconnections.org and www.santarosachamber.com for additional information about the community. The Civil Service title for this position is Communications Dispatcher II. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education and Experience: Any combination of education, training, and experience which would likely provide the required knowledge and abilities. Normally, this would include graduation from high school or possession of a G.E.D, and one year of dispatch experience in a law enforcement setting comparable to Communications Dispatcher I. Special requirement: Within one year of employment, and as a condition of probation, employees in this classification must obtain a P.O.S.T. Public Safety Dispatcher's Certificate, as awarded by the State of California, Commission on Police Officers Standards and Training (P.O.S.T.). Special skill requirement: This classification requires the ability to type at a corrected speed of 45 words per minute. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Knowledge, Skills, and Abilities Working knowledge of: streets, roads, major buildings, and geography of Sonoma County; functions of the Sheriff'sOffice and other public safety agencies; applicable rules, regulations, and procedures including those of the Federal Communications Commission and their application; communications equipment; data entry techniques and computer operations; techniques for effectively working with members of various ages, ethnicities, and socio-economic groups; standard office practices and procedures, including filing and the operation of standard office equipment. Ability to: accurately dispatch, coordinate and direct public safety equipment and personnel; speak clearly and concisely in English; operate communications equipment; operate a keyboard; react quickly, efficiently and calmly in an emergency situation, and to adopt an effective course of action; handle inquiries from the public in a courteous and effective manner; interpret rules and regulations to others; understand and follow complex written and oral instructions; keep records; and work shift schedule, including nights, weekends, and holidays. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application and should be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting-a-Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. Supplemental Questionnaire Responses Are Required The supplemental questionnaire is a critical component of your employment application. Responses to supplemental questions may be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for thorough assessment of your qualifications. Responses which state "See Resume" or "See Application" may be considered insufficient and therefore may not be scored. The selection procedure will consist of the following examination: An Application and Supplemental Questionnaire Appraisal (Weight 100%). Each application and supplemental questionnaire will be thoroughly evaluated for satisfaction of minimum qualifications and relevance of educational coursework, training, experience, knowledge, and abilities that relate to this position. Candidates possessing the most appropriate job-related qualifications will be placed on an employment list and referred to the department for selection interviews. BACKGROUND PROCESS Being part of the Sheriff's Office and being expected to keep the public safe requires a thorough background investigation process. This process includes an assessment of prior work history, verifying educational experiences, court reports, public records searches, understanding past patterns relating to drug usage, financial patterns, etc. This entails gathering a significant amount of information from job candidates and speaking to former employers, friends, family members, etc. Polygraphs, drug tests, and medical, and physical examinations are also part of this process. Candidates must be honest and forthcoming about information that may arise during the background process. Deception during any portion of this process is grounds for disqualification, even after employment. This process can take anywhere from 3-5 months. Many factors are taken into consideration and one should not assume a credit issue or prior drug use is automatically disqualifying. Candidates will be given the opportunity to present mitigating information they feel should be considered. You are encouraged to be as responsive as possible while this process is taking place to help expedite the timeline, and we encourage you to stay patient and interested in this great career opportunity while this process is taking place. You may also review the Job Classification Screening Schedule to determine the requirements for this position. Please read the Sheriff's Office Pre-Employment Drug Use Guidelines for further information. HOW TO APPLY Applications are accepted on-line at: www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted. The County of Sonoma prioritizes and is committed to continuously providing a workplace where equal employment opportunity is afforded to all people.Please view the County's Equal Employment Opportunity Policy for further information. HR Analyst: CG HR Technician: RR

Job ABOUT THE DEPARTMENT The Los Gatos Monte Sereno Police Department has the pleasure of providing police services to the Town of Los Gatos and contractually to the City of Monte Sereno. The Department's vision is to accomplish three things: build a highly competent and professional Police Department, develop community relationships, and engage the community in problem solving. The Department is comprised of 64 sworn and civilian staff members, and over 150 community volunteers committed to providing the highest quality of service with a small town feel to residents, businesses, and visitors. THE POSITION The Town of Los Gatos is accepting applications for an experienced Police Communication Dispatcher or an entry-level candidate with background in emergency services, law enforcement, courts or any other related field who has the desire to be trained and certified as a Police Communication Dispatcher. EXAMPLES OF ESSENTIAL DUTIES Answer 911 emergency and non-emergency calls from the public, and dispatch police units and other Town personnel. Use good judgment and clear thinking to assess and prioritize urgency of calls under stressful situations. Record, classify and maintain records of all communications. Prepare written documents and reports. Learn police code and statutes. Maintain effective and efficient radio communication with officers in the field and other law enforcement agencies. Enter, update and monitor information into computer terminals. Perform other related duties and responsibilities as assigned. For the complete job description of the position, please click here QUALIFICATIONS Communication Dispatcher (Lateral) Completion of high school, GED or equivalent. Two (2) years of general office experience. Current or recent employment as an emergency dispatcher in a POST agency. Recent employment is defined as within two years AND Certificate of Graduation from the 120-hour California POST Dispatcher Academy. Communications Dispatcher (Entry Level) Completion of high school, GED and equivalent. Two (2) years of general office experience. Work or voluntary experience in an emergency response environment (e.g., hospital, EMT, fire, search and rescue, mobile command post operations, disaster response, etc.) is highly desirable. IMPORTANT: To be considered for this career opportunity, you must first complete the CritiCal Pre-Employment Test ( more info ) and submit the result with your application materials . Applicants are responsible for any associated test fees, and must contact the testing agency directly to schedule. To view test information, upcoming test dates, please click HERE . Other Requirements (both positions): Successful appointment to this position is subject to passing a thorough background investigation which will include the following: fingerprinting, post-offer medical exam (including drug screen), credit check, psychological and polygraph exams. APPLICATION AND SELECTION PROCESS Application submissions for the position will be accepted on a continuous basis and complete application packets will be review periodically. To be considered for this outstanding employment opportunity, please complete an application online by clicking "Apply" at the top of this announcement. If this is the first time applying for a position using governmentjobs.com you will be prompted to create a new user account, otherwise log in with your user name and password. Your application, CritiCall exam results, and responses to any supplemental questions will be used to evaluate your qualifications for this position. A resume may be attached to your application but will not substitute for the proper completion of your application. Please Note : Due to the anticipated volume of applications, only those candidates who best meet the Town and Department's needs will be invited to participate in the examination process. Supplemental information The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. The Town of Los Gatos is an Equal Opportunity and does not discriminate against qualified employees or applicants because of race, color, religion, medical, physical or mental disability, or any other basis protected by law. Qualified individuals with a disability will receive reasonable accommodation, as required by the California Family Rights Act (CFRA), and federal laws including the Americans with Disabilities Act and Section 504, during any phase of the selection process, providing such request is made to Human Resources at least five working days in advance. Medical disability verification may be required prior to accommodation. Under federal law, all employees must provide documents that authorize the right to work in the United States. Closing Date/Time: Continuous