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  • Police Communications Dispatcher

    Fresno, California United States STATE CENTER COMMUNITY COLLEGE DISTRICT Full Time 52807 - 64947 Yearly Apr 29, 2026
    State Center Community College District Employer:

    STATE CENTER COMMUNITY COLLEGE DISTRICT

    State Center Community College District (SCCCD) currently includes four community colleges and two educational centers: Fresno City College, Reedley College, Clovis Community College, Madera Community College, Madera Community College at Oakhurst, and the Career and Technology Center. SCCCD serves approximately 1.7 million people across more than 5,500 square miles, including most of Fresno and Madera counties and parts of Kings and Tulare counties. We are committed to empowering our colleges in their efforts to promote exemplary educational opportunities and to provide safe, inclusive, and supportive learning environments leading to student success and global competitiveness which will transform our region.

    Apply Now View job Employer Profile

    Job Description

    Under general supervision, receives, evaluates severity and prioritizes emergency and non-emergency calls for service; dispatches appropriate first responders or transfers calls to appropriate agency; monitors surveillance and alarm systems; coordinates with officers and other agencies during in-progress calls and regional incidents; provides front-counter and general clerical support; and performs related duties as assigned.

    The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

    • Operates radio and automated telephone and computer-aided dispatch (CAD) systems to receive and transmit routine and emergency calls from the public; evaluates, prioritizes and sequences incoming information and determines nature and priority of calls and/or transfers calls to the appropriate agency; dispatches police personnel and equipment to incidents according to established procedures.
    • Maintains radio contact with police units on assignments; notifies other departments of needed support services; monitors radio frequencies for mutual aid; notifies other jurisdictions when coordina tion is needed; responds to field unit requests via radio or telephone for information; receives, enters and relays to field units situational information such as suspect descriptions, location updates and location of other responders.
    • Performs vehicle, record and warrant checks and operates the California Law Enforcement Telecom munications System (CLETS) and accesses National Crime Information Service and Stolen Vehicle Systems.
    • Monitors fire alarms, surveillance and other alarms for all District facilities and notifies appropriate District personnel.
    • Provides front counter and general clerical support, including purchase requisitions and travel expense forms; processes live scan fingerprints and assigns key fobs to employees; maintains a variety of statistical logs, records and reports; data enters citations, police reports and calls for service; assists with department payroll processes and submission of human resources documents.
    • Demonstrates sensitivity to and understanding of historically minoritized groups and participates in professional development activities to increase cultural competency to enhance equity-minded practices within the District.
    OTHER DUTIES
    • Provides day-to-day guidance to student aides; monitors work for completeness and conformance with all legal/regulatory requirements/standards; provides information, instruction and training on work procedures and requirements.
    • Provides assistance in the operation of the District's parking permit system; answers questions regarding the parking citation program and may collect payments.
    • Performs related duties as assigned.


    KNOWLEDGE, SKILLS AND ABILITIES

    Knowledge of:

    • Computer-aided dispatch terminal, two-way radio, computerized mapping system and other computer programs used to research and obtain information.
    • Proper operation and care of radio and telephone equipment and operational characteristics of emergency communication system equipment.
    • Law enforcement codes, terminology, phonetic alphabet, procedures and practices.
    • District campuses and regional geography, street names, locales and map usage.
    • Operations, services and activities of a police department within a multi-campus community college district.
    • Methods and procedures used in police records management activities and systems.
    • Common student needs, issues and concerns applicable to area of assignment.
    • Federal, state and local laws, policies and directives applicable to areas of responsibility including the Family Educational Right to Privacy Act (FERPA), Sexual Registrant, National Institute Management System (NIMS), and DOJ and FCC requirements.
    • Standard office practices and procedures, including recordkeeping and filing.
    • Customer service practices and telephone etiquette.
    • Practices and techniques of sound business communication; correct English usage, including spelling, grammar and punctuation.
    • Safety policies and safe work practices applicable to the assignment.
    • Uses and operations of scanners, phone systems, computers and standard business software.
    • Basic practices and procedures for providing work guidance to student aides.


    Skills and Abilities to:

    • Receive calls for emergency and non-emergency services, elicit information to assess situations from callers, many of whom are upset, distressed and not communicating clearly, and determine appropriate equipment and personnel to dispatch.
    • Analyze situations as they occur and respond appropriately to ensure the protection of District employees, students, the public and police personnel.
    • Operate and monitor a variety of communications equipment, including radio consoles, telephones and computer systems and related software.
    • Broadcast clear, concise and specific instructions over the radio in a distinct, well-modulated voice.
    • Simultaneously listen, enter key information quickly and accurately, and respond during difficult or traumatic situations.
    • Sit for long periods of time, work rapidly under stress and exercise good judgment in emergency situations.
    • Administer and explain the administration of emergency first aid.
    • Effectively engage and support historically minoritized groups by addressing issues of equity and improving culturally responsive service-oriented practices.
    • Communicate effectively, both orally and in writing.
    • Understand and follow written and oral instructions.
    • Operate a computer and use standard business software.
    • Establish and maintain effective working relationships with all those encountered in the course of work.


    EDUCATION AND EXPERIENCE

    Graduation from high school or GED equivalent, at least 18 years of age, and one year of clerical experi ence; or an equivalent combination of training and experience. Experience in law enforcement, emer gency services or public safety dispatching is preferred.

    LICENSES, CERTIFICATES AND OTHER REQUIREMENTS

    Certain assignments may require a California driver's license and the ability to maintain insurability under the Districts vehicle insurance program.

    Enrollment in and successful completion of the California P.O.S.T Basic Public Safety Dispatcher Course during the probationary period. P.O.S.T Certificate must be maintained as a condition of continued employment.

    Successful completion of a POST-approved comprehensive background investigation is required, including a review of employment history, criminal conviction record, credit history, use of intoxicants and/or other controlled substances.

    PHYSICAL AND MENTAL DEMANDS

    The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Physical Demands

    While performing the duties of this job, the employee is regularly required to walk and stand; use hands to finger, handle, feel and operate objects, tools and controls; reach with hands and arms; perform repetitive movements of hands and wrists; and sit for extended periods in a restricted area. The employee is required to talk and hear in person and by telephone and radio. The employee is frequently required to lift up to 10 pounds.

    Specific vision abilities required for this job include close vision, distance vision, use of both eyes, depth perception, color vision and the ability to adjust focus..

    Mental Demands

    While performing the duties of this class, an employee uses written and oral communication skills; reads and interprets data, information and documents; analyzes and solves problems; deals with constant interruptions and multiple concurrent tasks in high-stress situations; responds to life-threatening, emergency situations; carefully observes and interprets people, conditions and situations; and interacts with others encountered in the course of work, including frequent contact with District employees, students, the public and dissatisfied/abusive individuals.

    WORKING ENVIRONMENT

    The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The employee works under typical office conditions subject to frequent interruptions and contact from outside the department; and intermittent exposure to individuals acting in a disagreeable fashion.

    The employee may be required to travel to locations other than assigned work site and to adjust to work schedule changes and requirements to work overtime.

    APPLICATION SUBMISSION

    To move forward in the selection process, you must complete an online application through our web site at http://www.schooljobs.com/careers/scccd . Please attach to your application copies of your degrees or transcripts (including when degree was awarded) or your application may be considered incomplete. Resumes may also be uploaded but cannot be used in lieu of a completed application.

    ONCE YOU HAVE SUBMITTED YOUR APPLICATION YOU WILL NOT BE ABLE TO MAKE REVISIONS TO YOUR APPLICATION MATERIALS.

    When completing the application, please make sure you include ALL current and previous employment in the Work Experience section of the application and complete ALL fields, including the name and contact information for your supervisors. Experience that is included in the resume but not in the Work Experience section of the application may not be considered for the purpose of determining whether you meet the minimum qualifications.

    All required documents must be submitted by the applicant. Personnel Commission staff will not upload your documents for you. The State Center Community College District does not accept letters of recommendation for classified positions. Please do not attempt to attach letters of recommendation to your application.

    APPLICATION REVIEW AND ASSESSMENTS

    The application review process includes an evaluation of training and experience based on given application information and answers to supplemental questionnaire. Only the most qualified applicants, who pass the minimum qualifications review, will be invited to the assessment process.

    The assessment process will include a competency assessment (50% weight) and an oral interview assessment (50% weight) . Of those achieving a passing score on the competency assessment, only the most qualified candidates will be invited to the performance assessment . Passing score is 75% out of 100% on each assessment process.

    INITIAL ASSESSMENT TENTATIVELY SCHEDULED AS FOLLOWS:

    COMPETENCY ASSESSMENT: MAY 28, 2026

    ORAL ASSESSMENT: JUNE 3 ,2026

    The assessment process / assessment date is subject to change as needs dictate. All communication regarding this process will be delivered via email to the address listed on your application.

    ELIGIBILITY LIST

    Only the most qualified applicants who achieve a passing score on the assessment will advance to the next phase of the recruitment process. Candidates who pass all components of the assessments be placed in rank order on a Districtwide Open-Competitive List. Using the same process, a separate Districtwide Promotional List will be established and both Lists will be used concurrently. Unless otherwise indicated, the eligibility list will be used to fill current vacancies in this classification Districtwide for at least six months . The current vacancy is at the SCCCD Police Department at Fresno City College.

    PASSING THE ASSESSMENTS AND BEING PLACED ON THE ELIGIBILITY LIST DO NOT GUARANTEE AN OFFER OF EMPLOYMENT.

    VERIFICATIONS OF EMPLOYMENT WILL BE COLLECTED IF AN OFFER IS MADE.

    ACCOMMODATIONS

    Individuals with disabilities requiring reasonable accommodation in the selection process must inform the State Center Community College District Personnel Commission Department in writing no later than the filing date stated on the announcement. Those applicants needing such accommodations should document this request including an explanation as to the type and extent of accommodation needed to participate in the selection process.

    SCCCD is an equal opportunity employer committed to fostering innovation and inclusivity. We respond proactively to the diverse needs of the community and welcome individuals excited to join our District’s purpose to support student success both locally and globally. United, we the faculty, classified professionals and administrators pledge to treat all applicants and employees fairly and equitably.

    Closing Date/Time: Tue, 19 May 2026
    Apply Now View job Employer Profile

    Please mention you found this employment opportunity on the CareersInGovernment.com job board.

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Public Dispatchers and Government Telecommunications Jobs: What You Need to Know Before Applying

Public Dispatchers and Government Telecommunications Jobs: What You Need to Know Before Applying

In the vast landscape of government telecommunications, public dispatch jobs stand out as some of the most critical and impactful roles.

These positions serve as the vital link between the public and emergency services, forming the backbone of our community's safety net.

Public dispatch jobs, often referred to as 911 dispatcher or emergency communications specialist positions, are at the forefront of public safety.

These professionals are the first point of contact in emergencies, responsible for receiving calls, assessing situations, and coordinating appropriate responses. They are the calm in the storm, the steady voice guiding both callers and responders through critical situations.

When ensuring that emergency services can communicate effectively during a crisis, your job will have a tangible impact on the nation's well-being.
 

Essential Skills for a Successful Public Dispatcher Career

Becoming a public dispatcher requires a unique blend of technical proficiency, interpersonal skills, and personal qualities.

This challenging role demands individuals who can thrive under pressure while maintaining accuracy and empathy. Let's explore the key skills that are crucial for success in this field.

Communication Skills

  • Clear and concise verbal communication
  • Active listening to extract critical information quickly
  • Ability to communicate effectively with diverse populations
  • Skill in conveying complex information simply and calmly

Multitasking Abilities

  • Capacity to manage multiple incidents simultaneously
  • Skill in prioritizing tasks based on urgency and available resources
  • Ability to switch focus rapidly between different situations

Technical Proficiency

  • Familiarity with Computer-Aided Dispatch (CAD) systems
  • Typing speed and accuracy (often 35-40 words per minute minimum)
  • Basic troubleshooting skills for communication equipment
  • Adaptability to learn new technologies and software

Decision-Making and Problem-Solving

  • Quick and accurate decision-making under pressure
  • Ability to assess situations rapidly and determine appropriate responses
  • Critical thinking skills to navigate complex or unusual scenarios

Emotional Intelligence and Stress Management

  • Empathy and compassion for callers in distress
  • Emotional resilience to handle traumatic situations
  • Stress management techniques to maintain composure
  • Ability to remain calm and focused in high-pressure situations

Attention to Detail

  • Precision in recording and relaying information
  • Ability to catch and correct errors quickly
  • Skill in maintaining accurate logs and records

Teamwork and Collaboration

  • Skill in coordinating with various emergency services
  • Ability to work effectively as part of a dispatch team
  • Capacity to collaborate with other agencies during large-scale incidents
  • Knowledge of police and fire department policies

Cultural Competence

  • Sensitivity to cultural differences
  • Ability to communicate effectively with non-native English speakers
  • Understanding of diverse community needs and concerns

Adaptability and Continuous Learning

  • Willingness to adapt to new protocols and procedures
  • Commitment to ongoing training and skill development
  • Ability to learn from experiences and improve performance

In this career, your ability to stay calm, think clearly, and communicate effectively could be the difference between life and death.

Remember, while some of these skills can be taught, others—like the ability to remain calm under pressure or the capacity for empathy—are often innate qualities. Successful public dispatchers typically possess a natural inclination towards these traits, which are then refined and strengthened through training and experience.

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Begin Your Career Journey

Launch your career with Careers in Government! Explore exciting opportunities, connect with passionate professionals, and shape your legacy.

JOIN NOW
 

Public Safety Dispatchers: The Lifeline of Emergency Communications

In the realm of government telecommunications, public safety dispatchers stand out as critical frontline workers.

These professionals serve as the vital link between the public and emergency services, playing a crucial role in coordinating responses to crises and saving lives.

Imagine being the first point of contact in someone's worst moment, the calm voice guiding them through chaos, and the invisible hand coordinating a lifesaving response. This is the world of a public safety dispatcher.

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What Public Safety Dispatchers Do:

1. Emergency Call Handling

  • Answer 911 and non-emergency calls

  • Quickly assess situations and determine appropriate responses

  • Provide pre-arrival instructions (e.g., CPR guidance) when necessary

2. Resource Dispatching
  • Coordinate and dispatch police, fire, and emergency medical services
  • Manage multiple incidents simultaneously
  • Prioritize calls based on urgency and available resources
3. Information Management

  • Operate Computer-Aided Dispatch (CAD) systems

  • Access and relay critical information to first responders

  • Maintain accurate records of all communications and actions

4. Inter-agency Coordination

  • Facilitate communication between different emergency services

  • Coordinate with neighboring jurisdictions during large-scale incidents

As a public safety dispatcher, you're not just answering phones – you're the first responder to the first responders, the unseen hero behind countless rescues and interventions.

Key Qualifications:

  • Proficiency with telecommunications equipment and computer systems
  • Clear speaking voice and active listening skills
  • Typing speed and accuracy
  • High school education

Certifications and Training:

  • Emergency Medical Dispatch (EMD) certification
  • CPR and basic first aid certification
  • Critical Incident Stress Management training
  • Ongoing training in new technologies and procedures

Challenges of the Job:

  • High-stress environment with life-or-death consequences
  • Shift work, including nights, weekends, and holidays
  • Emotional toll of handling traumatic situations
  • Constant vigilance and attention to detail required

Benefits of the Career:

  • Direct impact on public safety and saving lives
  • Dynamic work environment with no two days alike
  • Opportunity to serve the community
  • Develops valuable, transferable skills

Career Advancement:

Public safety dispatchers can advance to:

  • Dispatch supervisors or managers
  • Training coordinators
  • Emergency communications center directors
  • Emergency management specialists

Every call you take as a public safety dispatcher could be the most important moment in someone's life. Are you ready for a career where your voice can make the difference between life and death?

The role of public safety dispatchers is evolving with technology. Next-generation 911 systems are introducing capabilities like video calling and improved location services, requiring dispatchers to adapt and learn new skills continuously.

Public safety dispatching offers a unique entry point into government telecommunications careers.

It combines the satisfaction of public service with the excitement of working with advanced communication technologies. For those who thrive under pressure and want to make a tangible difference in their communities, few careers offer the same level of impact and importance.

Are you calm under pressure, tech-savvy, and driven by a desire to help others? A career as a public safety dispatcher could be your calling in the world of government telecommunications.

When you apply, remember to tailor your resume to the job description. Whether disabilities can be accommodated is determined on a case-by-case basis. Applicants requiring reasonable accommodation should know that while it's illegal to discriminate against people with disabilities, they can ask you about your ability to do the work. (It's also illegal to discriminate based on marital status, gender identity, and sexual orientation.)

 

Answering the Call to Serve

As we've explored throughout this article, government telecommunication jobs, particularly in the realm of public safety dispatching, offer a unique and rewarding employment for those who are up to the challenge. These roles combine cutting-edge technology with the opportunity to make a real difference in people's lives and contribute to national security.

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From California to Washington D.C., public safety dispatchers stand at the forefront of emergency response, serving as the critical link between those in need and the resources that can help them.

It's a role that demands a special set of skills - from technical proficiency to emotional resilience in the name of public relations - and offers rewards that few other careers can match.

In a world where technology is constantly evolving, imagine being part of a field where your adaptability and quick thinking can literally save lives. That's the reality of a public dispatcher career in government telecommunications.

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