Search Dispatch And Telecommunications jobs

86 Dispatch And Telecommunications Jobs

86 jobs found Jobs found Email me jobs like this
  • Public Safety Dispatcher - Lateral

    Fairfield, California United States Solano County, CA Full Time $35.31 - $42.92 Hourly Nov 03, 2024
    Solano County Employer:

    Solano County, CA

    Solano County – Employer of Choice Commitment to Service:  Our mission is to serve the people and to provide a safe and healthy place to live, learn, work and play. We serve the public in many different ways, including: Providing primary medical, dental, alcohol, drug and mental health services to residents, including the uninsured, low-income, and medically underserved Providing law enforcement services in the unincorporated area of the county Protecting the community from public health threats such as communicable diseases Coordinating countywide responses to domestic violence and terrorism or other emergencies Managing the criminal justice process after arrest (jail, prosecution, probation) Supporting other local governments through efficient property tax collection as mandated by the State, County and local jurisdictions; and, Administering and enforcing Federal, State, and Local laws and policies pertaining to environmental health, building construction, and land use planning Our employees: Our diverse workforce is committed to fulfilling this mission and does so by exemplifying our IDEAL Core Values, engaging in our day-to-day work of serving the public with Integrity, Dignity, Excellence, Accountability, and Leadership. Culture of Learning and Development: Solano County is committed to investing “In and For the Future” by providing training resources to encourage employee professional development and growth within our organization.   While employed with Solano County, employees have the opportunity to pursue their career goals, interests, and develop the competencies on the Solano County Leadership Development Model by participating in the following programs: Tuition Reimbursement Program Annual Education Fair County Mentoring Program Leadership Academy Supervisory Trainings Skill Development Trainings Self-paced learning opportunities Solano County Video, click HERE. Our Community: Solano County is the ideal place to live, learn, work and play… The America's Promise Alliance has named Solano County as one of the 100 Best Communities for Young People for six straight years—the only California community with that distinction. Live - Solano County as well as cities within the County have ranked in the top 15 hottest markets across the country and within the Bay Area due to prime location and affordability. Learn – Higher education abounds! Within the County, education choices include: Solano Community College, CSU Maritime Academy, Brandman University, and Touro University. Bordering our County is the renowned University of California Davis. Work – The blend of agriculture, corporate business and pleasant lifestyle enhance the attraction of Solano County. Blessed with a thriving agricultural economy, the county is also home to biotechnology and other growth industries. Play - Situated midway between San Francisco and Sacramento—the State capitol, Solano County is home to rolling hillsides, waterfronts and fertile farmland. County residents can enjoy day trips to the San Francisco Bay area, Lake Tahoe region and the Napa and Sonoma Valleys.   Like us on Facebook!  https://www.facebook.com/SolanoCountyJobs/   https://www.youtube.com/watch?v=j-Barw751Zw        

    Job Description

    WHY WE EXIST
    To Protect and Serve the Community!
    The Sheriff’s office is dedicated to the protection and well-being of every person in Solano County by providing excellent community service.

    The values of the Sheriff’s Office are to bring:

    Professionalism: Performing to the highest standards with integrity, ethical behavior and accountability.
    Trust:
    Confidence in the character and ability to meet expectations.
    Courage:
    To persevere with mental and moral strength in the face of difficulty.
    Innovation:
    Embrace and inspire creativity to apply better solutions that accomplish goals and outcomes.
    Teamwork:
    Unified collaboration to accomplish common goals without regard to personal agendas.
    Service:
    Providing professional assistance in support of the community's best interests and well-being.
    Respect:
    To value and embrace individuality with special regard to differences.

    To learn more about the Sheriff's Office click here

    THE POSITION
    Public Safety Dispatchers in the Sheriff's Office assist community members and agencies with emergency needs by receiving and dispatching calls received for law enforcement, fire service, and emergency medical service personnel. Public Safety Dispatchers receive caller information, relay information to appropriate units or agencies, and provide assistance to callers as needed. Additionally, Public Safety Dispatchers log call information into the computer; monitor activity of all public safety units to determine status of incidents and location of units.

    To view the full job description click here

    Essential Duties

    ESSENTIAL DUTIES

    Duties may include but are not limited to the following:

    Receives requests for law enforcement, fire service, emergency medical and other services; evaluates requests for validity, priority and type of response required; dispatches appropriate individual/agency to respond to request; relays information and/or instructions to personnel in the field; coordinates some non-emergency activities.

    Monitors radio frequencies for Sheriff and fire departments and a variety of other agencies such as Animal Control, California Fish and Game Department, city police departments and California Highway Patrol; enters, alters and requests information maintained on automated record keeping systems.

    Monitors fire and sheriff unit location and status; maintains radio communications with field personnel; requests additional assistance from County and/or other agency personnel to respond to emergency situations as necessary.

    Maintains back-up tapes; maintains record of incoming service requests and responding actions; prepares reports of shift activity; maintains records of status of fire equipment and current County map books; prepares various citizens requests; prepares and maintains related administrative reports.

    Refer calls to appropriate agencies; may provide general information to the public; may assist in training new dispatchers.

    Position Requirements

    POSITION REQUIREMENTS

    Experience: One year of emergency service dispatching which included responsibility for dispatching for law enforcement or fire services.

    Education/Training: High school diploma or equivalent.

    Certification: A POST-certified Public Safety Dispatchers' Basic Course certificate is required.

    Special Requirement: The ability to demonstrate a typing speed of 40WPM is required, and all qualified applicants will be sent a notice to remotely take a typing test through the online testing provider eSkill.
    SELECTION PROCESS

    Applications will be reviewed every 3 weeks thereafter.

    If you possess a POST-certified Public Safety Dispatchers' Basic Course certification, please attach at time of applying for the position.

    The ability to demonstrate a typing speed of 40WPM is required, and all qualified applicants will be sent a notice to remotely take a typing test through the online testing provider eSkill.

    Based on the information provided in the application documents, the qualified applicants may be invited for further examination and will either be pre-scheduled by the Department of Human Resources or be invited to self-schedule. All applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. Depending upon the number of applications received, the selection process may consist of an initial application screening, a mandatory information meeting, a supplemental questionnaire assessment, a written and/or practical exam, an oral board exam, or any combination listed. Responses to supplemental questions may be used as screening and testing mechanisms and will be used to assess an applicant’s ability to advance in the process; as such, responses to supplemental questions should be treated as test examination responses. Information contained herein does not constitute either an expressed or implied contract.

    A minimum score of 70% is required to continue in the selection process, unless otherwise announced.

    All potential new hires and employees considered for promotion to management, confidential positions or unrepresented positions will be subject to a background and reference check after contingent job offer is accepted. These provisions are subject to change.

    RETIREES - Solano County invites all qualified candidates to apply for positions; however pursuant to Government Code Section 21221(h) and 21224, hiring restrictions may apply to California Public Sector Pension Plan Retirees.
    HOW TO APPLY

    Applications must be submitted through the NeoGov system. Paper copies of applications are not accepted. All additional application materials as requested in the job announcement (degree/transcripts, certificates, DD-214 if applicable, ADA Accommodation Request) must be submitted by the final filing date. Be sure to include the recruitment title (Public Safety Dispatcher - Lateral) and the recruitment number (24-463030-01) in your email or fax.

    Previously submitted application materials (e.g., copies of diploma and/or transcripts, etc.) for prior recruitments will not be applied for this recruitment but must be re-submitted for this recruitment .

    Any further questions can be directed to the Department of Human Resources at (707) 784-6170, business hours are Monday-Friday, 8:00 a.m.-5:00 p.m. EOE/AA.

    Please note that all dates/times listed in the job announcement are Pacific Time.
    DOCUMENT SUBMITTAL REQUIREMENTS

    This position requires a POST-certified Public Safety Dispatchers' Basic Course certificate. The certificate must be submitted by the filling deadline.

    How to Submit Your Documents
    In addition to uploading attachments when applying online, candidates may submit documents by fax to (707) 784-3424 or by email to recruitment@solanocounty.com. Be sure to include the recruitment title (Public Safety Dispatcher - Lateral) and the recruitment number (24-463030-01) in your email or fax

    Supplemental Information

    SUPPLEMENTAL INFORMATION
    • Candidates for positions in this class will be required to pass a background investigation, psychological examination and medical examination in accordance with applicable law, regulation and/or policy.
    • Incumbents shall satisfactorily complete the POST - certified Public Safety Dispatchers Basic Course within 12 months after the date of appointment.
    • Incumbents shall serve a probation period of twelve months.
    • Incumbents must be willing to work odd and irregular hours, including nights, weekends and holidays, rotating shifts, scheduled and emergency overtime and be available on call as required.
    • Incumbents must be willing to sit for long periods of time, and to work in a closed, confining and stressful environment.
    • Positions allocated to this class may require bilingual skills.

    VETERANS PREFERENCE POINTS

    To be eligible, applicant must have served at least 181 consecutive days of active duty in the Armed Forces of the United States and have received either an honorable discharge or a general discharge under honorable conditions. A COPY OF THE DD 214, SHOWING DISCHARGE TYPE (GENERALLY COPY 4), MUST BE RECEIVED IN THE HUMAN RESOURCES DEPARTMENT BY THE FINAL FILING DATE. Applicants who have a service connected disability must also submit a recent award letter from the VA stating they are receiving disability benefits for service connected reasons.


    Veteran applicants for initial County employment with an honorable or general under conditions discharge shall receive five (5) points added to their combined score. Disabled veterans rated at not less than 30% disability shall have ten (10) points added to their combined score. Veteran’s preference points will only be added to passing scores in competitive open examinations.

    AMERICANS WITH DISABILITIES ACT

    It is the policy of Solano County that all employment decisions and personnel policies will be applied equally to all County employees and applicants and be based upon the needs of County service, job related merit, and ability to perform the job.

    APPLICANTS WITH DISABILITIES: Qualified individuals with a disability, who are able to perform the essential functions of the job, with or without reasonable accommodation, and need an accommodation during any phase of the recruitment/testing/examination process (as detailed in the “Selection Process”), must complete the following Request for Testing Accommodation by Applicants with Disabilities Form: http://www.solanocounty.com/civicax/filebank/blobdload.aspx?BlobID=23215.

    This form must be received in the Human Resources Department by the final filing date of the recruitment. Applicants will be contacted to discuss the specifics of the request.

    We offer a benefits package to employees which includes health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, holidays, vacation, and sick leave

    To learn more, view our benefits summary .

    Closing Date/Time: Continuous

    Special Instructions

    Please mention you found this employment opportunity on the CareersInGovernment.com job board.

    Please mention you found this employment opportunity on the CareersInGovernment.com job board.

LATEST JOBS

Public Dispatchers and Government Telecommunications Jobs: What You Need to Know Before Applying

Public Dispatchers and Government Telecommunications Jobs: What You Need to Know Before Applying

In the vast landscape of government telecommunications, public dispatch jobs stand out as some of the most critical and impactful roles.

These positions serve as the vital link between the public and emergency services, forming the backbone of our community's safety net.

Public dispatch jobs, often referred to as 911 dispatcher or emergency communications specialist positions, are at the forefront of public safety.

These professionals are the first point of contact in emergencies, responsible for receiving calls, assessing situations, and coordinating appropriate responses. They are the calm in the storm, the steady voice guiding both callers and responders through critical situations.

When ensuring that emergency services can communicate effectively during a crisis, your job will have a tangible impact on the nation's well-being.
 

Essential Skills for a Successful Public Dispatcher Career

Becoming a public dispatcher requires a unique blend of technical proficiency, interpersonal skills, and personal qualities.

This challenging role demands individuals who can thrive under pressure while maintaining accuracy and empathy. Let's explore the key skills that are crucial for success in this field.

Communication Skills

  • Clear and concise verbal communication
  • Active listening to extract critical information quickly
  • Ability to communicate effectively with diverse populations
  • Skill in conveying complex information simply and calmly

Multitasking Abilities

  • Capacity to manage multiple incidents simultaneously
  • Skill in prioritizing tasks based on urgency and available resources
  • Ability to switch focus rapidly between different situations

Technical Proficiency

  • Familiarity with Computer-Aided Dispatch (CAD) systems
  • Typing speed and accuracy (often 35-40 words per minute minimum)
  • Basic troubleshooting skills for communication equipment
  • Adaptability to learn new technologies and software

Decision-Making and Problem-Solving

  • Quick and accurate decision-making under pressure
  • Ability to assess situations rapidly and determine appropriate responses
  • Critical thinking skills to navigate complex or unusual scenarios

Emotional Intelligence and Stress Management

  • Empathy and compassion for callers in distress
  • Emotional resilience to handle traumatic situations
  • Stress management techniques to maintain composure
  • Ability to remain calm and focused in high-pressure situations

Attention to Detail

  • Precision in recording and relaying information
  • Ability to catch and correct errors quickly
  • Skill in maintaining accurate logs and records

Teamwork and Collaboration

  • Skill in coordinating with various emergency services
  • Ability to work effectively as part of a dispatch team
  • Capacity to collaborate with other agencies during large-scale incidents
  • Knowledge of police and fire department policies

Cultural Competence

  • Sensitivity to cultural differences
  • Ability to communicate effectively with non-native English speakers
  • Understanding of diverse community needs and concerns

Adaptability and Continuous Learning

  • Willingness to adapt to new protocols and procedures
  • Commitment to ongoing training and skill development
  • Ability to learn from experiences and improve performance

In this career, your ability to stay calm, think clearly, and communicate effectively could be the difference between life and death.

Remember, while some of these skills can be taught, others—like the ability to remain calm under pressure or the capacity for empathy—are often innate qualities. Successful public dispatchers typically possess a natural inclination towards these traits, which are then refined and strengthened through training and experience.

Careers In Government
 

Begin Your Career Journey

Launch your career with Careers in Government! Explore exciting opportunities, connect with passionate professionals, and shape your legacy.

JOIN NOW
 

Public Safety Dispatchers: The Lifeline of Emergency Communications

In the realm of government telecommunications, public safety dispatchers stand out as critical frontline workers.

These professionals serve as the vital link between the public and emergency services, playing a crucial role in coordinating responses to crises and saving lives.

Imagine being the first point of contact in someone's worst moment, the calm voice guiding them through chaos, and the invisible hand coordinating a lifesaving response. This is the world of a public safety dispatcher.

category021-image-001-careers-in-government

What Public Safety Dispatchers Do:

1. Emergency Call Handling
  • Answer 911 and non-emergency calls

  • Quickly assess situations and determine appropriate responses

  • Provide pre-arrival instructions (e.g., CPR guidance) when necessary

2. Resource Dispatching
  • Coordinate and dispatch police, fire, and emergency medical services
  • Manage multiple incidents simultaneously
  • Prioritize calls based on urgency and available resources
3. Information Management
  • Operate Computer-Aided Dispatch (CAD) systems

  • Access and relay critical information to first responders

  • Maintain accurate records of all communications and actions

4. Inter-agency Coordination
  • Facilitate communication between different emergency services

  • Coordinate with neighboring jurisdictions during large-scale incidents

As a public safety dispatcher, you're not just answering phones – you're the first responder to the first responders, the unseen hero behind countless rescues and interventions.

Key Qualifications:

  • Proficiency with telecommunications equipment and computer systems
  • Clear speaking voice and active listening skills
  • Typing speed and accuracy
  • High school education

Certifications and Training:

  • Emergency Medical Dispatch (EMD) certification
  • CPR and basic first aid certification
  • Critical Incident Stress Management training
  • Ongoing training in new technologies and procedures

Challenges of the Job:

  • High-stress environment with life-or-death consequences
  • Shift work, including nights, weekends, and holidays
  • Emotional toll of handling traumatic situations
  • Constant vigilance and attention to detail required

Benefits of the Career:

  • Direct impact on public safety and saving lives
  • Dynamic work environment with no two days alike
  • Opportunity to serve the community
  • Develops valuable, transferable skills

Career Advancement:

Public safety dispatchers can advance to:

  • Dispatch supervisors or managers
  • Training coordinators
  • Emergency communications center directors
  • Emergency management specialists

Every call you take as a public safety dispatcher could be the most important moment in someone's life. Are you ready for a career where your voice can make the difference between life and death?

The role of public safety dispatchers is evolving with technology. Next-generation 911 systems are introducing capabilities like video calling and improved location services, requiring dispatchers to adapt and learn new skills continuously.

Public safety dispatching offers a unique entry point into government telecommunications careers.

It combines the satisfaction of public service with the excitement of working with advanced communication technologies. For those who thrive under pressure and want to make a tangible difference in their communities, few careers offer the same level of impact and importance.

Are you calm under pressure, tech-savvy, and driven by a desire to help others? A career as a public safety dispatcher could be your calling in the world of government telecommunications.

When you apply, remember to tailor your resume to the job description. Whether disabilities can be accommodated is determined on a case-by-case basis. Applicants requiring reasonable accommodation should know that while it's illegal to discriminate against people with disabilities, they can ask you about your ability to do the work. (It's also illegal to discriminate based on marital status, gender identity, and sexual orientation.)

 

Answering the Call to Serve

As we've explored throughout this article, government telecommunication jobs, particularly in the realm of public safety dispatching, offer a unique and rewarding employment for those who are up to the challenge. These roles combine cutting-edge technology with the opportunity to make a real difference in people's lives and contribute to national security.

category021-image-002-careers-in-government

From California to Washington D.C., public safety dispatchers stand at the forefront of emergency response, serving as the critical link between those in need and the resources that can help them.

It's a role that demands a special set of skills - from technical proficiency to emotional resilience in the name of public relations - and offers rewards that few other careers can match.

In a world where technology is constantly evolving, imagine being part of a field where your adaptability and quick thinking can literally save lives. That's the reality of a public dispatcher career in government telecommunications.

Unlock Government Opportunities with Careers in Government

Elevate your career or find the ideal government talent on Careers in Government! Explore and shape the future with us.

JOIN NOW