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  • Support Service Worker II - Bilingual (Public Defender DMV Liaison)

    San Rafael, California United States MARIN COUNTY, CA Full Time $72,363.20 - $85,716.80 Annually Nov 23, 2024
    Marin County Employer:

    MARIN COUNTY, CA

    The County of Marin is a vibrant and thriving organization comprised of 23 agencies and departments with a workforce of approximately 2,400 employees. The County’s array of public safety, community development, public works, health and human services, community services and administrative services is governed by the Board of Supervisors, which is made up of an elected representative from each of the five voting districts in this county. This diverse organization strives to uphold a set of core values at work: respect, trust, integrity, diversity, equality, excellence, accountability, innovation, and collaboration. These values keep the organization and its individuals healthy, resulting in successful and sustainable quality service delivery. In addition, the County is committed to being a well-managed organization that relies on the talents of its workforce to succeed. OUR MISSION AS A COUNTY: To provide excellent services that support healthy, safe and sustainable communities; preserve Marin’s unique environmental heritage; and encourage meaningful participation in the governance of the County by all.  When you’re employed in local government the effects of your work are visible all around you. Your work is an integral part of the day-to-day lives of Marin County residents and visitors. From the roads we drive on, to the parks and libraries we visit, to the services we rely on to keep us healthy and safe, County employees contribute directly to the sustained well-being of Marin County’s communities.  We are motivated to preserve the importance of Equity, Economy, Environment and Education that make our County unique. With over 3000 employees, volunteers and interns across 22 departments, we are a part of the communities we serve. We work with our core values in mind: Integrity, Respect, Diversity, Innovation, Collaboration, and Excellence. These values are not only part of our organization’s strategic initiatives and goals[PDF], but they are what unify us in our work across a variety of perspectives and skillsets.    

    Job Description

    ABOUT US

    At the County of Marin, our employees overwhelmingly report feeling their work is meaningful, they like the work they do, and they are proud to tell people “I work for the County of Marin.” Discover more about us, our values and our organizational culture on the Department of Human Resources website . Read on to find out more about this opportunity.

    ABOUT THE POSITION

    The Support Service Worker II - Bilingual (Public Defender DMV Liaison) is responsible for assisting Public Defender clients charged with criminal offenses, or generally in need of assistance to clear all impediments to obtaining a valid California Driver’s License (“CDL”), and to assist clients in navigating other court imposed obligations at the direction of the Chief Investigator, Chief Deputy Public Defenders, and the Public Defender.
    Responsibilities for this position include:
    • Research cases: Understand the criminal complaint and allegations against Public Defender clients, review associated discovery, examine minutes and court entries, interview clients, and make court clerk inquiries.
    • DMV Specific Research: Ascertain the specific actions taken against a driving record and how to clear these holds. Interact with and contact the following DMV Units: Mandatory Actions Unit, Driver’s Safety Unit, Records Security Unit, Investigations Unit.
    • Documentation: Organize and maintain all findings related to clients’ licensing issues into a useable format for the assigned Deputy Public Defender to prepare the case for the court. Synthesize an action plan for clients to execute towards obtaining their CDL.
    • Administrative Documentation: Assist clients with filling out and submitting DUI Intake Packets to enroll in remedial DUI courses, DMV Exemption Forms, Modify Judicial Order Form, and other forms and documents related to licensing issues.
    • Data Collection: Quantitative and Qualitative data collection to assess program impact and client success. Prepare monthly impact reports summarizing this data.
    • Communication: Keep assigned attorneys abreast of findings regarding clients’ license, plan, progress towards re-licensure. Maintain active dialogue with clients to guide and assist in any manner necessary to resolve their criminal case and DMV record. Foster a friendly and efficient work relationship with any DUI Program.
    • Coordinate legal strategy with attorney to resolve criminal court case.
    • Client Assistance:
      • Meet with clients to execute the DUI program packet together.
      • Send executed DUI registration packet via email and/or mail to Marin DUI program and coordinate initial registration payment DUI Program.
      • Provide clients with the CA Driver’s Handbook so that the client can study before taking the written driving test.
      • When necessary, assist client obtaining/applying for a home country passport.
      • Provide clients with community service information and how to clear fines.
      • Monitor clients’ progress in re-licensure efforts and progress through DUI program.
    • Community Outreach: In coordination with the Public Defender Community Outreach Liaison, engage with clients and the community at large at off-site outreach events. On average, there is an outreach event every week. To reach our target populations, some events will take place outside of regular business hours.

    There is currently one (1) full-time regular hire position.

    Bilingual Testing/Certification: The successful candidate must possess bilingual skills and must demonstrate proficiency in both Spanish and English prior to appointment. A bilingual proficiency exam will be administered to ensure the candidates possess the appropriate skill level to meet the requirements.

    Hybrid schedule:

    The Public Defender Department has embraced a hybrid work schedule that considers that some duties of this position may be performed remotely and telework options are available; however, the successful candidate must be able to report to County facilities for various meetings, work assignments, and/or disaster service work upon short notice, as needed and deemed appropriate. During the initial probationary period, the successful candidate may be required to work primarily onsite before establishing a hybrid work schedule.

    ABOUT YOU

    Our Highly Qualified Candidate: The ideal Support Service Worker II - Bilingual (Public Defender DMV Liaison) candidate has a desire for assisting and working directly with the clients of the Public Defender’s Office. The successful candidate must be organized, have a professional demeanor, work well independently and in group settings. The candidate must be able to establish and maintain effective collaborative relationships with colleagues, clients, and County agencies. The candidate possesses the ability to maintain confidentiality and compassion for the individuals they work with, while maintaining sensitivity to the competing needs of a wide variety of stakeholders. The candidate will have a strong work ethic, be able to maintain case files in an orderly fashion and complete tasks in a timely manner.
    QUALIFICATIONS
    Knowledge of:
    • Awareness of ethnic, economic, and social factors affecting clients and community members served by the Public Defender’s Office.
    • Knowledge of County and community resources including legal, employment, and social services.
    • Knowledge of linguistic, cultural, economic, and social barriers which inhibit clients from seeking and receiving services and methods of overcoming these barriers.
    • Ability to perform standard office practices and procedures, including filing of relevant paperwork and the utilization of various software platforms.
    • Utilize bilingual skills to read, speak, and understand communication with Spanish-speaking client populations.
    • Strong communication skills between clients, attorneys, supporting programs, justice partners, and community members.
    • Strong ability to problem-solve and be deeply solution focused, applicant will be inclined to think outside of the box while also complying with the department’s established policies and procedures.
    • Applicant will be able to maintain confidentiality while pursuing better client outcomes and have the cultural competence with monolingual Spanish speakers, immigrants, and indigent community members.

    Ability to:
    • Evaluate client needs through interviewing and observation.
    • Perform a variety of paraprofessional support work.
    • Resolve conflicts between clients and providers.
    • Recognize specific indications of need for various services and develop service delivery plans.
    • Utilize bilingual skills to read, understand and explain rules, policies and documents to a non-English speaking or bilingual population.
    • Maintain accurate records and files.
    • Make accurate complex arithmetic calculations.
    • Prepare reports related to the work performed.
    • Establish and maintain effective working relationships with clients, representatives of the community served, employees of County departments, and other agencies and the public.

    MINIMUM QUALIFICATIONS
    Three (3) years of experience in a legal, public health, social service or community organization that demonstrates possession of the stated knowledge and abilities plus successful completion of twelve (12) semester units of education in administration of justice, political science, public health science, behavioral science and/or social welfare from a recognized college or equivalent. One (1) additional year of experience may substitute for the educational requirement. College-level education in a field as listed above may be substituted for the experience on a year-for-year basis to a maximum of two years. Demonstrated oral and written proficiency in English and a designated second language is required.

    Licenses: This job class requires travel between various County and business-related locations. Employees who drive on County business to carry out job-related duties must possess a valid California driver’s license for the class of vehicle driven and meet automobile insurability requirements of the County. Possession of a valid Class C California driver’s license and a satisfactory driving history record as obtained from the Department of Motor Vehicles is required at the time of the selection interview.

    IMPORTANT INFORMATION

    All applicants will receive email notifications regarding their status in the recruitment process. Please be sure to check your spam settings to allow our emails to reach you. You may also log into your GovernmentJobs.com account to view these emails.

    Testing and Eligible List: Depending on the number of qualified applications received, the examination may consist of a highly qualified review, application screening, online assessment, written examination, oral examination, performance examination, or any combination to determine which candidates' names will be placed on the eligible list. The eligible list established from this recruitment may be used to fill the current vacancy, and any future vacancies for open, fixed-term, full-time or part-time positions which may occur while the list remains active.

    Disaster Service Workers: All County of Marin employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

    Equal Employment Opportunity Employer: If you have questions regarding equal employment opportunities, please contact Roger Crawford, Equal Employment Opportunity Director, at 415-473-2095. If you have questions concerning this position announcement, please contact Linda Kline at linda.kline@marincounty.gov .

    PLEASE NOTE: The benefits described herein do not apply to temporary (contingent) or to part-time employees that work less than 50%.

    COUNTY OF MARIN BENEFITS: GENERAL
    Below are some of the excellent benefits the County offers. More information about our benefits can be found on the Marin County's Benefits Homepage .

    Paid Time Off : Competitive vacation accrual; 12 holidays per year; and generous sick leave accruals. Additional types of paid leaves are available for some bargaining units.

    Health Plan : Choice of four health plans (two Kaiser HMOs, Western Health Advantage HMO, and an Anthem Blue Cross PPO) along with dental through Delta Dental PPO, and vision through Vision Service Plan (VSP). There is a County contribution toward the premiums (the contribution amount varies depending on coverage tier elected such as employee only, employee + 1, employee + family). Plus, the County offers excellent Life Insurance, Disability, Flexible Spending Plans, a Dependent Care Assistance Program, professional development and more.

    Retirement : Defined benefit plan under the County Employees Retirement Act of 1937. More information can be found online at www.mcera.org.

    IRS 457 Plan : Choice of pre-tax or post-tax (Roth) employee contribution up to the IRS annual maximum.

    Retiree Medical : The County provides access to group health plan coverage to eligible retirees.

    For specific questions regarding the employment process, please contact Human Resources at (415) 473-6104. For additional details about the benefits or retirement, please contact the Benefits Division at (415) 473-2197.

    *IMPORTANT NOTE: Benefits described herein do not represent a contract and may be changed without notice.

    Closing Date/Time: 12/8/2024 11:59 PM Pacific

    Please mention you found this employment opportunity on the CareersInGovernment.com job board.

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Court Administrator Jobs: A Day in the Life

Court Administrator Jobs: A Day in the Life
 

Introduction

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What exactly does a court administrator do? From the federal circuit (Washington D.C.) down, what skills and qualities are necessary to excel in this demanding role? If you've ever considered a career in court administration, you might have found yourself pondering these questions.

We'll take you on a journey through a typical day in the life of a court administrator at a filled superior court.

From the early morning hours to the end of a busy day, we'll unveil the secrets of what it takes to keep a court running efficiently and effectively.

 

Morning Routine: Setting the Stage for Success

The success of a court administrator's day hinges on a well-structured morning routine. Long before the courthouse doors open to the public, these professionals are already hard at work, laying the groundwork for a productive and efficient day.

Prioritizing Tasks and Reviewing Schedules

One of the first tasks court administrators tackle in the morning is prioritizing their responsibilities for the day ahead. They review their calendars, assessing which matters require immediate attention and which can be addressed later in the day. This strategic planning ensures that no crucial tasks slip through the cracks and that the court operates smoothly.

Court administrators also take the time to review the day's court schedule. They examine the docket, familiarizing themselves with the cases set to be heard, the parties involved, and any special requirements or arrangements that need to be made. By having a clear understanding of the day's proceedings, court administrators can anticipate potential challenges and proactively address them.

Ensuring Courtroom Readiness

A critical aspect of a court administrator's morning routine is ensuring that the courtrooms are ready for the day's proceedings. This involves coordinating with custodial staff to guarantee that the rooms are clean, well-maintained, and properly equipped with necessary supplies and technology.

Court administrators may also use this time to test audio-visual equipment, ensuring that microphones, screens, and recording devices are functioning properly. They understand that even minor technical glitches can disrupt court proceedings, so they take proactive steps to minimize the risk of such issues.

Briefing and Coordinating with Staff

Effective communication is the lifeblood of a well-functioning court, and court administrators play a vital role in facilitating this communication in a filled administrative office. During their morning routine, they often brief and coordinate with various court staff members, including clerks, bailiffs, and administrative personnel.

These morning meetings provide an opportunity to discuss the day's schedule, assign tasks, and address any concerns or questions staff members may have. By fostering open lines of communication and ensuring that everyone is on the same page, court administrators set the stage for a collaborative and efficient work environment.

Handling Urgent Matters and Last-Minute Changes

Despite their best efforts to plan and prepare, court administrators know that unexpected issues can arise at any moment. Part of their morning routine involves being ready to handle urgent matters and last-minute changes to the court schedule.

Whether it's a sudden request for a hearing, a change in the availability of a key witness, or an emergency security concern, court administrators must be able to think on their feet and adapt quickly. They use their problem-solving skills and knowledge of court procedures to navigate these challenges and keep the court running smoothly.

 

Overseeing Staff and Ensuring Smooth Operations

In the fast-paced world of court administration, the ability to effectively oversee staff and ensure smooth operations is a critical skill. Court administrators are not only responsible for their own tasks but also for managing and leading a team of court employees. The success of the court relies heavily on the efficiency and productivity of its staff, making the role of the court administrator as a supervisor and manager paramount.

Building a Strong and Cohesive Team

One of the key aspects of overseeing staff is building a strong and cohesive team. Court administrators must foster an environment of collaboration, open communication, and mutual respect among staff members. They do this by regularly engaging with their team, providing clear guidance and expectations, and encouraging feedback and input from all levels of personnel.

Effective court administrators also recognize the importance of staff development and training. They invest time and resources in providing their team with opportunities to enhance their skills, stay updated on the latest legal developments, and grow professionally. By cultivating a skilled and knowledgeable staff, court administrators ensure that the court is well-equipped to handle the complex challenges it faces.

Delegating Tasks and Monitoring Performance

Another crucial aspect of overseeing staff is the ability to delegate tasks effectively. Court administrators must have a keen understanding of the strengths and capabilities of each team member, allowing them to assign responsibilities in a way that maximizes efficiency and productivity.

However, delegation does not mean a hands-off approach. Effective court administrators regularly monitor the performance of their staff, providing guidance and support as needed. They establish clear performance metrics and conduct regular evaluations to ensure that everyone is meeting expectations and contributing to the smooth operation of the court.

Addressing Challenges and Resolving Conflicts

Even with the most well-trained and dedicated staff, challenges and conflicts can arise. Court administrators must be prepared to address these issues promptly and professionally. They need to have strong problem-solving skills and the ability to remain calm under pressure.

When conflicts arise among staff members, court administrators must act as mediators, facilitating open and honest communication to find a resolution. They also need to be proactive in identifying potential challenges before they escalate, taking steps to mitigate risks and ensure that the court's operations remain uninterrupted.

Leading by Example

Perhaps one of the most important aspects of overseeing staff is leading by example. Court administrators set the tone for the entire court staff, and their behavior and work ethic have a significant impact on the team's morale and performance.

Effective court administrators demonstrate the highest levels of professionalism, integrity, and dedication to their work. They are reliable, approachable, and always willing to go the extra mile to support their staff and ensure the smooth operation of the court.

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Staying Updated with Legal Developments

In the ever-evolving landscape of the legal system, court administrators face the constant challenge of staying up-to-date with the latest legal developments. From changes in legislation and case law to the emergence of new legal technologies, court administrators must remain informed and adaptable to effectively support the work of the court. This ongoing education and awareness are critical to ensuring that the court operates in compliance with the law and that justice is administered fairly and efficiently.

The Importance of Continuing Education

One of the primary ways court administrators stay updated with legal developments is through continuing education. Many states and professional organizations require court administrators to complete a certain number of continuing education credits each year to maintain their credentials and stay abreast of changes in the field.

These educational opportunities can take many forms, including seminars, workshops, conferences, and online courses. They cover a wide range of topics, from updates on specific areas of law to best practices in court administration and management. By actively participating in these learning opportunities, court administrators expand their knowledge base and gain valuable insights that they can apply in their daily work.

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Collaborating with Legal Professionals

Another key strategy for staying informed about legal developments is collaborating closely with legal professionals, including judges, attorneys, and law clerks. These individuals are often at the forefront of legal changes and can provide valuable perspectives on how these developments may impact court operations.

Court administrators should establish open lines of communication with these legal professionals, regularly seeking their input and guidance. This collaborative approach not only helps court administrators stay informed but also fosters a sense of teamwork and shared purpose among all those working in the court system.

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Utilizing Professional Networks and Resources

In addition to formal educational opportunities and collaborations with legal professionals, court administrators can also tap into the wealth of knowledge and resources available through professional networks and associations.

Organizations such as the National Association for Court Management (NACM) and the International Association for Court Administration (IACA) provide a platform for court administrators to connect with peers, share best practices, and access valuable resources and publications. These networks also often host conferences and webinars that focus on emerging trends and challenges in court administration.

Court administrators should also stay engaged with local and state bar associations, as these organizations frequently provide updates on legal developments that are specific to their jurisdiction.

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Embracing Technology and Legal Research Tools

In today's digital age, court administrators have access to a wide array of online resources and legal research tools that can help them stay informed about legal developments. From legal databases and case law repositories to online legal news outlets and blogs, these resources provide a wealth of information at the click of a button.

Court administrators should become proficient in using these tools and incorporate them into their daily routine. By setting aside dedicated time each day to review legal news and conduct targeted research, court administrators can ensure that they are always up-to-date on the latest developments that may impact their work.

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Ensuring Compliance and Fair Administration of Justice

At the heart of a court administrator's role lies a profound responsibility: ensuring that the court operates in compliance with all applicable laws, regulations, and ethical standards, and that justice is administered fairly and impartially. This commitment to compliance and fairness is the bedrock upon which the legitimacy and effectiveness of the judicial system rest.

Understanding Legal Procedures and Requirements

To effectively ensure compliance, court administrators must have a deep understanding of the legal procedures and requirements that govern court operations. This knowledge extends beyond a superficial familiarity with the law; it requires a nuanced grasp of how legal principles apply in practice and how they shape every aspect of the court's work.

Court administrators must be well-versed in the rules of civil and criminal procedure, the laws governing evidence and discovery, and the ethical canons that guide the behavior of judges, attorneys, and court staff. They must also stay attuned to changes in these laws and procedures, adapting court operations as necessary to maintain compliance.

Developing and Implementing Policies and Procedures

Ensuring compliance is not just about understanding the law; it's also about translating that understanding into actionable policies and procedures that guide the day-to-day operations of the court. Court administrators play a critical role in developing, implementing, and enforcing these policies.

This involves working closely with judges, attorneys, and other stakeholders to craft policies that are legally sound, practically feasible, and responsive to the needs of the court and the community it serves. Once these policies are in place, court administrators must ensure that they are consistently followed and that any deviations are promptly addressed and corrected.

Monitoring Court Operations and Addressing Issues

Compliance is an ongoing process, not a one-time achievement. Court administrators must continuously monitor court operations to identify potential issues or areas of non-compliance. This requires a keen eye for detail, a proactive approach to problem-solving, and a willingness to confront difficult issues head-on.

When compliance issues do arise, court administrators must act swiftly and decisively to address them. This may involve conducting investigations, implementing corrective actions, and working with other court leaders to develop long-term solutions that prevent similar issues from recurring in the future.

Promoting a Culture of Ethics and Integrity

Beyond the technical aspects of compliance, court administrators also play a vital role in promoting a culture of ethics and integrity within the court. They set the tone for the entire court staff, modeling the highest standards of professionalism, impartiality, and respect for the rule of law.

Court administrators must foster an environment in which all court personnel feel empowered to raise concerns about potential ethical violations or instances of non-compliance. They must also provide regular training and guidance to help court staff navigate the complex ethical challenges that can arise in the course of their work.

Ensuring Fair and Equal Access to Justice

Ultimately, the purpose of compliance is to ensure that justice is administered fairly and impartially, and that all individuals have equal access to the court system. Court administrators must be vigilant in identifying and addressing any barriers that may prevent certain individuals or groups from fully participating in the judicial process.

This may involve implementing policies and procedures that accommodate the needs of litigants with disabilities, ensuring that language interpretation services are readily available, and working to eliminate any biases or disparities in how cases are handled and decided.

 

Conclusion

Throughout this in-depth exploration of a day in the life of a court administrator, we've unveiled the multifaceted responsibilities and challenges that define this crucial role in the judicial system. From the early morning hours spent setting the stage for a successful day to the ongoing efforts to ensure compliance and fairness, court administrators are the unsung heroes who keep the wheels of justice turning smoothly.

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Court administrators must be deeply committed to the principles of justice, fairness, and the rule of law.

They must be unwavering in their dedication to ensuring that the court operates in compliance with all applicable laws and that every individual who comes before the court is treated with equal dignity and respect.

With locations ranging from the fourth appellate district in California to district court in Massachusetts, every job posting has its perfect applicant - and you could be that. If you possess the requisite skills and qualities, and if you feel a calling to serve your community and make a meaningful difference in the administration of justice, then a career in the judicial branch may be the right fit for you.

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