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  • IT Infrastructure Engineer (Network Engineer I)

    Austin, Texas United States City of Austin, TX Full Time May 22, 2025
    City of Austin Employer:

    City of Austin, TX

    The City of Austin This vibrant and dynamic city tops many lists for business, entertainment, and quality of life. One of the country’s most popular, high-profile “green” and culturally rich cities, Austin was recently selected the number one Best Place to Live in the U.S. (U.S. News & World Report). In 2016, Forbes named Austin the city most likely to prosper over the next decade on their America’s Cities of the Future list, and the City of Austin ranked in the top ten on the Forbes list of America’s Best Employers for 2017.  Austin continues to lead with its vision of being the Most Livable City in the Country, emerging as a player on the international scene with such events as SXSW, Austin City Limits, Formula 1, and being home to companies such as Apple, Samsung, Dell, and Ascension Seton Healthcare. From the home of state government and the University of Texas to the Live Music Capital of the World and its growth as a film center, Austin has gained worldwide attention as a hub for education, business, health, and sustainability.  The City offers a wide range of events, from music concerts, food festivals, and sports competitions to museum displays, exhibits, and family fun. Austin is also home to a wonderful ballet, world-class museums, one-of-a-kind shopping, and beautiful outdoor spaces. You can just as easily spend your morning paddling the lake as you can strolling through a celebrated history museum.  Located at the edge of the Texas Hill Country—rolling terrain of limestone bluffs, springs, rivers, and lakes—Austin’s temperate climate is ideal for year-round jogging, cycling, hiking on the City’s many trails, or swimming at Barton Springs or one of the area’s many other swimming holes.  There are a number of excellent golf courses in the area as well as recreational opportunities for rowing, kayaking, canoeing, camping, rock climbing, disc golf, mountain biking, fishing, and more. Austin truly has something to offer for everyone. City Government The City of Austin is a progressive, full-service municipal organization operating under the Council-Manager form of government. Austin has a 10-1 council system with an at-large Mayor and Council Members that represent ten districts. The Mayor and Council Members may serve in their respective seats for four years with a maximum of two consecutive terms.  The City Council appoints the City Manager who is the chief administrative and executive officer of the City. The City Manager is responsible for guiding and directing day-to-day operations, as well as providing strategic research, recommendations, and management leadership to the City Council on the city budget, programs, policies, and services. The City Manager implements the organization’s administrative responsibilities with a strong team of Assistant City Managers and department executives. Supported by a staff of more than 14,000 and a budget of $4.1 billion, the City Manager and staff deliver a broad range of services to the citizens of Austin.  The City Council and City Manager of Austin are committed to the mission of delivering the highest quality, cost-effective services. Austin is a beacon of sustainability, social equity, and economic opportunity; where diversity and creativity are celebrated; where community needs and values are recognized; where leadership comes from its community members, and where the necessities of life are affordable and accessible to all.

    Apply Now View job Employer Profile

    Job Description

    Minimum Qualifications

    • Two (2) years of education from an accredited college or university in a field related to the job plus two (2) years of related experience.
    • Experience may substitute for education up to two (2) years.


    Licenses or Certifications:

    Valid Texas Driver License depending on assignment.

    Notes to Applicants
    Austin Energy seeks an energetic, self-motivated person to join the IT Network, LAN , and Telecom team (IT Infrastructure Engineer). This position is an excellent opportunity for someone starting or continuing their network career. The position is responsible for the IT network devices’ day-to-day operation, support, and maintenance. Typical responsibilities include installing and supporting network devices, security/vulnerability patching, hardware replacement tasks, creating/maintaining firewall rules, and basic network troubleshooting.

    Duties, Functions, and Responsibilities:

    Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

    • Maintains, monitors, and supports the infrastructure environment and/or facilities.
    • Performs routine maintenance tasks for infrastructure systems such as backups, patch management, and hot fixes, and performs a health check based on checklists.
    • Monitors system-operating capacity regarding disk space, storage, CPU utilization, hardware/software activities, and resource utilization for capacity planning.
    • Analyzes and reports on operational metrics to understand performance and to ensure success in process improvements.
    • Provides Tier III support and is part of the on-call rotation. Occasional travel may be required.
    • Monitors ticketing queue and responds to service requests or incidents.
    • Coordinates installation and maintenance work with outside vendors as needed.
    • Installs, configures, and maintains approved telecom/network hardware and software components.
    • Maintains structured cabling systems, telecom systems, WAN , LAN , Cellular/ DAS , Wireless Networks, local Internet, remote access, VPNs, and connectivity protocols.
    • Implements predetermined telecom/network software or hardware changes.
    • Monitors installed network and telecom equipment.


    Employment Application:
    • The City of Austin employment application is an official document; incomplete applications will not be considered.
    • Please be sure to detail on the application ALL current and previous employment that you wish to be considered as part of your qualifications.
    • The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held.
    • Starting salary will be based on overall relevant experience from your application.
    • Resumés will not be accepted and statements such as “see resumé” will not be accepted. You may use “N/A” for fields that are not applicable.
    • Please note that Austin Energy may close the job posting at any time after seven (7) days from the date of the initial advertisement.
      • Once the job posting has closed, applications cannot be changed.


    Fair Labor Standards Act:
    • This position is classified as non-exempt. Non-exempt employees must be compensated for any overtime worked when such compensation is required by law.


    If you are selected as a Top Candidate:
    • Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.
    • If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.
    • This position requires a criminal background investigation ( CBI ).


    Driving Requirement:
    This position requires a valid Class “C” driver’s license or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite . To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.

    Physical Requirements:

    Tasks may involve bending, lifting, walking, carrying, or using a force equal to, or lifting, fifty (50) pounds. The candidate must be physically and mentally able to communicate, respond, and work with participants’ needs and safety issues. The candidate must also be able to work outdoors in any weather and in inclement conditions.

    Work Schedule:

    This position has been designated as a Critical Employee position. Critical Employees are considered necessary and vital and supports activities that impact City or department operations. This work can be done while at a designated work site or while working at an alternate work location. Critical employees who are able to work at an alternative work location are required to do so. Schedules may be modified, and employees may be reassigned to another area during extraordinary situations or emergency conditions to provide essential services.

    NERC :

    This position will require yearly NERC training.

    Hybrid Telework Schedule:

    Infrastructure team members are required to be on-site at a minimum of twice a week.

    Pay Range
    $32.23 - $40.29 per hour

    Hours
    Work Schedule:
    • Monday through Friday, 8:00 a.m. to 5:00 p.m. (40-hour work week).
    • Additional work hours may be required to support 24-hour Utility operations, including evenings, weekends, holidays, inclement weather, and emergency closures.
    • This position requires on-call assignments, which might result in a call back to work.
    • Infrastructure team members must be on-site a minimum of twice a week.
    Job Close Date 05/29/2025 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 2500 Montopolis Dr. Austin, Texas 78741 Preferred Qualifications
    Preferred Qualifications:
    Experience with Cisco routers, Catalyst/Nexus switches, and Palo Alto firewalls. Knowledge of DHCP and DNS . Ability to explain network concepts to people without a technical background. Experience creating and maintaining network diagrams/documentation. Ability to travel to more than one work location. Duties, Functions and Responsibilities
    Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

    Maintains, monitors, and supports the infrastructure environment and/or facilities. Works on one or more base work initiatives. Follows defined procedures to monitor systems and resolve problems. May support one or more systems or applications of low to medium complexity (complexity defined by size, technology used, and system feeds and interfaces) with multiple concurrent users, ensuring control, integrity, and accessibility. May participate in short- term planning efforts and business needs analysis with stakeholders and IT groups. Performs routine maintenance tasks for infrastructure systems such as backups, patch management and hot fixes and performs a health check based on checklists. Monitors system-operating capacity in terms of disk space, storage, and CPU utilization and hardware/software activities and resource utilization for capacity planning. Analyzes and reports on operational metrics to understand performance and to ensure success in process improvements. Provides Tier III support and is part of the on-call rotation. Occasional travel may be required. Troubleshoots problems by analyzing root causes and evaluating multiple options. Monitors ticketing queue and responds to service requests or incidents. Develops scripted solutions and automation. Coordinates installation and maintenance work with outside vendors as needed. Recommends procedures and controls for problem resolution or creates temporary solutions until permanent solutions can be implemented. Systems Discipline Additional Duties and Responsibilities
    • Installs, configures and maintains virtual and physical server and software components.
    • Collects and maintains tracking and configuration documentation and plans.
    • Administers, creates and updates access permissions for system accounts for enterprise systems.
    • Administers Azure, Active Directory, Microsoft 365 at the enterprise level.
    • Administers SANs.
    • Installs and configures new storage systems.


    Network Discipline Additional Duties and Responsibilities
    • Installs, configures, and maintains approved telecom/network hardware and software components.
    • Maintains structured cabling systems, telecom systems, WAN , LAN , Cellular/ DAS , Wireless Networks and local Internet, remote access, VPNs, and connectivity protocols.
    • Implements predetermined telecom/network software or hardware changes.
    • Establishes WAN , LAN , device profiles, device environments, directories, and security for networks being installed.
    • Provides support for connectivity or related network/communication issues for the user community.
    • Monitors installed network and telecom equipment.

    Responsibilities - Supervisor and/or Leadership Exercised:
    None.
    Knowledge, Skills and Abilities
    Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

    • Knowledge of Open Systems Interconnection model ( OSI model).
    • Knowledge of Directory Services (e.g., Windows Active Directory, Azure AD, LDAP ) and Internet Protocols (e.g., DNS , HTTP , SMTP , SSL ).
    • Knowledge of firewall configuration and management.
    • Knowledge of various network types (e.g., LAN , WAN and WLAN ).
    • Knowledge of defining and implementing integration of hardware in the network, including routers, switches, power systems, and cables.
    • Knowledge of cloud infrastructure, hybrid cloud models, and platform services.
    • Knowledge of performing traffic engineering analysis on network facilities.
    • Knowledge of network services and networks such as TCP /IP, OSPF and EIGRP .
    • Skill in IoT, hardware and servers, containerization, network security, scripting & coding, automation & orchestration, configuration, firewall and security, network design, and troubleshooting skills.
    • Ability to communicate technical information to other technical team members but also to coworkers in other departments who may not have knowledge of networking technical terminology.
    • Ability to design, implement and troubleshoot Wi-Fi, and network security infrastructure.
    • Ability to manage several projects simultaneously from design to implementation.
    • Ability to recommend solutions for improving the overall network health by assessing overall effectiveness.
    • Ability to secure systems by establishing and enforcing policies.
    • Ability to work comfortably in a fast-paced environment.
    • Ability to adhere to required compliance to all change management policies and procedures.
    • Ability to adhere to required compliance to all information security policies and procedures.


    Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
    City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

    The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

    Supplemental Questions

    Required fields are indicated with an asterisk (*).
    * The minimum qualifications for the IT Infrastructure Engineer position are: Two (2) years of education from an accredited college or university with major course work in a field related to the job plus two (2) years of related experience in a focused technology. Experience may substitute for education up to two (2) years. Do you meet these minimum qualifications?
    • Yes
    • No
    * Please describe how your education and experience relate to this position.
    (Open Ended Question)
    * Describe your experience supporting Cisco switches and Palo Alto firewalls?
    (Open Ended Question)
    * This position requires frequent bending, lifting, walking, carrying or using force equal to lifting 50 lbs., and working outdoors (sometimes in extreme weather). Can you meet the physical requirements for this position with or without reasonable accommodation?
    • Yes
    • No
    * Are you willing to accept call-back and/or on-call assignments?
    • Yes
    • No
    * Do you have the ability to travel to multiple sites as part of the regular job duties?
    • Yes
    • No
    * The City of Austin Driver Eligibility Standards require that external new hires meet the City's Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three (3) moving violations or a total of six (6) Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement?
    • Yes
    • No
    * This position requires a Class C Texas Driver’s License. Do you have a Class C Texas Driver’s License or if selected for this position, do you have the ability to acquire a Class C Texas Driver’s License by your hire date?
    • Yes
    • No
    * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Investigation (CBI) to be hired.
    • I acknowledge and understand this position requires a Criminal Background Investigation (CBI).


    Optional & Required Documents

    Required Documents Optional Documents
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    Please mention you found this employment opportunity on the CareersInGovernment.com job board.

LATEST JOBS

Government Engineering Jobs: Unlocking Stability, Impact, and Innovation

Government Engineering Jobs: Unlocking Stability, Impact, and Innovation
 

Why Consider Government Engineering Jobs

Imagine waking up every day knowing your work directly impacts millions of lives. That's the reality for government engineers across the nation. But why should you, as a talented engineer, consider steering your career towards the public sector? Let's break it down.

Unparalleled Job Stability

In an era of economic uncertainty, government engineering jobs stand out as beacons of stability. Unlike private sector positions that can be subject to market fluctuations, government roles typically offer long-term security. This means you can focus on your work without the constant worry of layoffs or downsizing.

Work That Truly Matters

Ever dreamed of being part of something bigger than yourself? Government engineering jobs put you at the forefront of national priorities. Whether it's developing sustainable energy solutions, improving national security, or advancing space exploration, your work directly contributes to the progress and well-being of your country.

Cutting-Edge Technology and Research

Contrary to popular belief, government agencies are often at the forefront of technological innovation. From DARPA's advanced defense projects to NASA's space exploration initiatives, government engineers frequently work with state-of-the-art technology that's years ahead of commercial applications.

Competitive Benefits Package

While salaries in government positions may sometimes be lower than their private sector counterparts, the overall benefits package often more than makes up for it. Think comprehensive health insurance, attractive retirement plans, and generous paid time off. Many government positions also offer student loan forgiveness programs – a significant perk for recent graduates.

Clear Career Progression

Government engineering jobs typically come with structured career paths and ample opportunities for advancement. As you gain experience and expertise, you can climb the ranks, potentially leading large-scale projects or departments.

Work-Life Balance

If you've ever felt burned out from the relentless pace of private sector engineering, you'll appreciate the emphasis on work-life balance in government roles. Regular hours, flexible schedules, and ample vacation time are common features of these positions.

Diverse Project Exposure

Government agencies tackle a wide array of challenges, offering you the chance to work on diverse projects throughout your career. This variety not only keeps your work interesting but also broadens your skill set, making you a more versatile engineer.

Networking Opportunities

Working in government exposes you to a vast network of professionals across various agencies and disciplines. These connections can be invaluable for career growth, collaborative projects, and personal development.

So, are you ready to redefine your engineering career? Government engineering jobs offer a unique blend of stability, purpose, and innovation that's hard to match in the private sector. They provide an opportunity to apply your skills to solve some of society's most pressing challenges while enjoying a rewarding and secure career.

As we delve deeper into the world of government engineering jobs, you'll discover even more reasons why this career path might be the perfect fit for your aspirations and values. Stay tuned as we explore the diverse landscape of government engineering positions in our next section.

 

Types of Government Engineering Positions

The world of government engineering is vast and varied, offering opportunities across numerous disciplines and agencies. Whether you're passionate about space exploration, environmental conservation, or national security, there's likely a government engineering role that aligns with your interests and expertise. Let's explore some of the most exciting and impactful positions available.

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Aerospace Engineering

Ever dreamed of reaching for the stars? NASA (National Aeronautics and Space Administration) and the Department of Defense are always on the lookout for talented aerospace engineers. You could find yourself assembling space exploration tools at the Stennis Space Center, developing propulsion systems for the Air Force, or working on flight safety as a test engineer at the Federal Aviation Administration (FAA).

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Civil Engineering

If building the nation's infrastructure excites you, civil engineering roles in government agencies might be your calling. You might work as a structural engineer at the Department of Transportation, design hydraulic systems for the Army Corps of Engineers, or shape the future of our cities as an urban planning engineer at the Department of Housing and Urban Development.

Environmental Engineering

For those passionate about sustainability, several agencies offer rewarding positions if you want to be an environmental engineer or work in land management. You could be a climate change mitigation engineer at the Environmental Protection Agency (EPA), develop renewable energy systems for the Department of Energy, or manage water resources at the U.S. Geological Survey.

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Electrical and Computer Engineering

In our increasingly digital world, electrical and computer engineers play crucial roles in government agencies. You might find yourself as a cybersecurity engineer at the Department of Homeland Security, developing communications systems for the National Security Agency (NSA), or working on power grid efficiency at the Federal Energy Regulatory Commission.

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Mechanical Engineering

From developing advanced military equipment to improving energy efficiency, mechanical engineers are in high demand. Naval systems engineering for the U.S. Navy, HVAC efficiency improvements for the General Services Administration, or robotics development at the National Institute of Standards and Technology could all be part of your career path.

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Biomedical Engineering

Government agencies are at the forefront of medical research and technology development. As a biomedical engineer, you might work on medical device approval at the Food and Drug Administration (FDA), dive into bioinformatics at the National Institutes of Health (NIH), or develop advanced prosthetics for the Department of Veterans Affairs.

Chemical Engineering

Chemical engineers in government roles work on everything from developing new materials to ensuring food and drug safety. You could be a process safety engineer at the Occupational Safety and Health Administration (OSHA), research biofuels for the Department of Agriculture, or develop new materials at the National Institute of Standards and Technology.

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Software Engineering

In our digital age, software engineers play a crucial role across nearly all government agencies. You might find yourself developing artificial intelligence systems at the Defense Advanced Research Projects Agency (DARPA), working on data science projects for the Census Bureau, or creating geospatial software at the National Geospatial-Intelligence Agency.

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Imagine developing AI systems that could revolutionize national security or create software that helps manage natural disasters. These are just some of the exciting projects government software engineers tackle.

The diversity of government engineering positions means that regardless of your specific area of expertise, there's likely a role that matches your skills and interests. These positions offer the chance to work on projects of national and even global significance, often utilizing cutting-edge technology and pushing the boundaries of what's possible in engineering.

Careers In Government
 

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Launch your career with Careers in Government! Explore exciting opportunities, connect with passionate professionals, and shape your legacy.

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How to Land a Government Engineering Job

Securing a government engineering position can be a unique process, quite different from job hunting in the private sector. But don't worry – we've got you covered with this step-by-step guide to help you navigate the path to your dream government engineering job.

Understand the Federal Hiring Process

The federal government has its own hiring system, which can seem complex at first glance. Familiarize yourself with the process, including understanding job series codes, GS levels, and how federal resumes differ from traditional ones. This knowledge will give you a significant advantage from the start.

Pro tip: The Office of Personnel Management (OPM) website offers valuable resources to help you understand federal employment.

Create a Federal Resume

Unlike private sector resumes, federal resumes are typically longer and more detailed. They often run 3-5 pages and include specific information such as your Social Security Number, citizenship status, and veteran's preference (if applicable). Be sure to tailor your resume to each position, using keywords from the job announcement.

Navigate Our Website

Careersingovernment.com

has many federal job listings. Create an account and familiarize yourself with the site's features. Pay close attention to job duties and requirements to ensure you're eligible to apply.

Network and Attend Job Fairs

While the federal hiring process is structured, networking can still play a crucial role. Attend government job fairs, join professional organizations, and connect with current government employees on LinkedIn. These connections can provide valuable insights and potentially alert you to upcoming opportunities.

Prepare for Security Clearances

Many government engineering jobs require security clearances. Start preparing for this process early by maintaining a clean record and being ready to provide detailed personal information. Remember, the higher the clearance level, the more thorough the background check.

Gain Relevant Experience

Look for internships, co-op programs, or entry-level positions that can give you a foot in the door. Many agencies have programs specifically designed for students and recent graduates, such as the Pathways Program.

Develop In-Demand Skills

Stay current with the latest technologies and methodologies in your field. Government agencies often look for engineers with specialized skills, so developing expertise in areas like cybersecurity, renewable energy, or artificial intelligence can make you stand out.

Be Patient and Persistent

The federal hiring process can be lengthy, often taking several months from application to job offer. Don't get discouraged – keep applying and improving your application materials with each submission.

Ace the Interview

If you're called for an interview, prepare thoroughly. Research the agency, practice answering behavioral questions, and be ready to discuss how your skills align with the job requirements. Remember to emphasize your commitment to public service.

Consider Starting with Contracting

Many engineers get their first taste of government work through contracting positions. These roles can provide valuable experience and help you build a network within government agencies, potentially leading to full-time government positions down the line.

Leverage Special Hiring Authorities

If you're a veteran, have a disability, or are a recent graduate, you may be eligible for special hiring authorities that can give you a competitive edge in the application process. Make sure to indicate your eligibility in your application.

Landing a government engineering job may require more patience and persistence than a private sector job hunt, but the rewards can be well worth the effort. Remember, each application is a learning experience, bringing you one step closer to your goal of serving your country through your engineering expertise.

 

Is a Government Engineering Job Right for You

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As we've journeyed through the landscape of government engineering careers, we've explored the diverse opportunities and pathways to securing these positions. Now comes the crucial question: Is a government engineering job the right fit for you?

Impact and Purpose

Government engineering roles offer the opportunity to work on projects that directly affect millions of lives. From developing sustainable infrastructure to advancing space exploration, your work can have far-reaching consequences for society and even humanity as a whole.

Ask yourself: Does the idea of contributing to the greater good and serving your country through your engineering skills excite you?

Diverse Project Exposure

Government agencies tackle a wide array of challenges, offering you the chance to work on varied and often groundbreaking projects throughout your career.

Reflect: Does the prospect of diverse, large-scale projects appeal to your professional interests?

Bureaucracy and Pace

Government work often involves navigating complex procedures and can move at a slower pace due to necessary oversight and regulations.

Think: Are you patient enough to work within a more structured, process-oriented environment?

Ultimately, the choice is yours. Whether you decide to embark on a government engineering career or explore other paths, the engineering field offers a wealth of opportunities to innovate, problem-solve, and make a difference in the world.

Unlock Government Opportunities with Careers in Government

Elevate your career or find the ideal government talent on Careers in Government! Explore and shape the future with us.

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