City and County of Denver
Denver, Colorado, United States
About Our Job Job Description Denver International Airport (DEN) is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $33 billion for the region annually and employing nearly 30,000 people. At DEN, we are committed to fostering a diverse, inclusive and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA+ communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity, and inclusion at the center of all that we do. As an Aviation Customer Service Supervisor, you will be responsible for supervising the customer service staff that performs aviation customer service work at concourse and terminal information booths, call center, the international arrivals facility, and other public areas of the airport. You will work side-by-side with the agents to ensure delivery of exceptional service to customers traveling through our airport. Customer service employees primarily respond to requests for information and service from passengers and from the general public regarding airline operations, safety and security regulations, landside services, food, beverage and retail offerings, accommodations, passenger tracking, and other available customer service resources. Other duties include: Serve as a “Brand Ambassador” for Denver International Airport (DEN) by anticipating customer needs and exceeding their expectations. Demonstrates this through consistently being professional, visible, approachable, flexible, reliable, accountable and by delivering the highest levels of customer service in everyday assignments, special projects and initiatives and is an active team contributor Responsible for daily oversight of the Customer Service operation at DEN specifically overseeing/supervising a team of Customer Service agents in the areas of Information Booths, Call Center, Concierge Services and International Arrivals Works closely with peer Supervisors and Lead Agent(s) to ensure that Agents are correctly assigned to priority locations at DEN to support customers most effectively Proactively collaborates with peers to bring forward operational concerns and/or recommendations during biweekly leadership meetings Responsible for the developing and delivering thorough semi-annual and annual performance reviews to direct reports sharing accurate, quantifiable feedback with employees based on 1:1 meetings, in person observations and overall engagement with employee Ensures self and employees complete and meet all deadlines for training, special projects etc Responsible for quality assurance audits of employees to ensure they are delivering the highest levels of service to our customers and following all departmental policies and procedures Proficient in all areas of the Customer Service operation to ensure the ability to provide guidance and hands on support to Agents and customers as needed Resolves problems encountered during daily operations and determines appropriate solutions; promotes teamwork. Encourages regular communication, informs staff of relevant business issues and their impact on the organization Serves as the primary point of contact during airport events, making in the moment decisions, adjusting staffing and working with a variety of internal and external stakeholders to collaborate, provide solutions and ideas to support the event keeping the customer experience in mind Coaches, mentors, and challenges staff. Champions continuous improvement, including devising new strategies and new opportunities. Leads staff development initiatives that include training, development, and succession planning. Establishes performance expectations and standards for all levels of employees to achieve or exceed performance metrics and prepare them for the future Serves as a liaison to internal and external stakeholder including but not limited to; the Federal Aviation Administration, Transportation Security Administration, Denver Police Department, Customs and Boarder Protection, Airport Operations, Ground Transportation and Concessions Actively participates in strategy sessions looking for opportunities to improve the Customer Service team and overall customer experience at DEN Other duties as assigned About You We are looking for individuals who have supervisory experience in the customer service industry and have strong oral and written communication skills. An individual who is outcome oriented and strives to exceed customer expectations. An individual who has experience in managing staff in a customer service or hospitality industry. In addition, we are looking for candidates with some or all the following skills and experience: Three years of experience as a supervisor working in an airline, airport, retail, restaurant, call center or hospitality industry Act as a change agent by implementing process improvements Ability to work under pressure and meet deadlines Strong written and verbal communication skills, with the ability to explain processes, procedures, and information to customer service staff Current valid driver’s license Bilingual German, Spanish Mandarin or French is a plus Experience managing a call center is a plus We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications: Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate Experience: Three (3) years of experience of the type and at the level of an Aviation Customer Service Agent Equivalency: Additional appropriate education may be substituted for the minimum experience requirements FBI Background Check: FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required. Snow / Emergency Duties: Denver International Airport is a 24/7/365 team operation. If weather conditions warrant or an emergency crisis occurs, all DEN employees can be required to work extended hours and/or shifts. About Everything Else Job Profile CC2484 Aviation Customer Service Supervisor To view the full job profile including position specifications, physical demands, and probationary period, click here . Position Type Unlimited Position Salary Range $24.38 - $36.57 Starting Pay Based on education and experience Agency Denver International Airport The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. For information about right to work, click here for English or here for Spanish.
About Our Job Job Description Denver International Airport (DEN) is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $33 billion for the region annually and employing nearly 30,000 people. At DEN, we are committed to fostering a diverse, inclusive and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA+ communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity, and inclusion at the center of all that we do. As an Aviation Customer Service Supervisor, you will be responsible for supervising the customer service staff that performs aviation customer service work at concourse and terminal information booths, call center, the international arrivals facility, and other public areas of the airport. You will work side-by-side with the agents to ensure delivery of exceptional service to customers traveling through our airport. Customer service employees primarily respond to requests for information and service from passengers and from the general public regarding airline operations, safety and security regulations, landside services, food, beverage and retail offerings, accommodations, passenger tracking, and other available customer service resources. Other duties include: Serve as a “Brand Ambassador” for Denver International Airport (DEN) by anticipating customer needs and exceeding their expectations. Demonstrates this through consistently being professional, visible, approachable, flexible, reliable, accountable and by delivering the highest levels of customer service in everyday assignments, special projects and initiatives and is an active team contributor Responsible for daily oversight of the Customer Service operation at DEN specifically overseeing/supervising a team of Customer Service agents in the areas of Information Booths, Call Center, Concierge Services and International Arrivals Works closely with peer Supervisors and Lead Agent(s) to ensure that Agents are correctly assigned to priority locations at DEN to support customers most effectively Proactively collaborates with peers to bring forward operational concerns and/or recommendations during biweekly leadership meetings Responsible for the developing and delivering thorough semi-annual and annual performance reviews to direct reports sharing accurate, quantifiable feedback with employees based on 1:1 meetings, in person observations and overall engagement with employee Ensures self and employees complete and meet all deadlines for training, special projects etc Responsible for quality assurance audits of employees to ensure they are delivering the highest levels of service to our customers and following all departmental policies and procedures Proficient in all areas of the Customer Service operation to ensure the ability to provide guidance and hands on support to Agents and customers as needed Resolves problems encountered during daily operations and determines appropriate solutions; promotes teamwork. Encourages regular communication, informs staff of relevant business issues and their impact on the organization Serves as the primary point of contact during airport events, making in the moment decisions, adjusting staffing and working with a variety of internal and external stakeholders to collaborate, provide solutions and ideas to support the event keeping the customer experience in mind Coaches, mentors, and challenges staff. Champions continuous improvement, including devising new strategies and new opportunities. Leads staff development initiatives that include training, development, and succession planning. Establishes performance expectations and standards for all levels of employees to achieve or exceed performance metrics and prepare them for the future Serves as a liaison to internal and external stakeholder including but not limited to; the Federal Aviation Administration, Transportation Security Administration, Denver Police Department, Customs and Boarder Protection, Airport Operations, Ground Transportation and Concessions Actively participates in strategy sessions looking for opportunities to improve the Customer Service team and overall customer experience at DEN Other duties as assigned About You We are looking for individuals who have supervisory experience in the customer service industry and have strong oral and written communication skills. An individual who is outcome oriented and strives to exceed customer expectations. An individual who has experience in managing staff in a customer service or hospitality industry. In addition, we are looking for candidates with some or all the following skills and experience: Three years of experience as a supervisor working in an airline, airport, retail, restaurant, call center or hospitality industry Act as a change agent by implementing process improvements Ability to work under pressure and meet deadlines Strong written and verbal communication skills, with the ability to explain processes, procedures, and information to customer service staff Current valid driver’s license Bilingual German, Spanish Mandarin or French is a plus Experience managing a call center is a plus We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications: Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate Experience: Three (3) years of experience of the type and at the level of an Aviation Customer Service Agent Equivalency: Additional appropriate education may be substituted for the minimum experience requirements FBI Background Check: FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required. Snow / Emergency Duties: Denver International Airport is a 24/7/365 team operation. If weather conditions warrant or an emergency crisis occurs, all DEN employees can be required to work extended hours and/or shifts. About Everything Else Job Profile CC2484 Aviation Customer Service Supervisor To view the full job profile including position specifications, physical demands, and probationary period, click here . Position Type Unlimited Position Salary Range $24.38 - $36.57 Starting Pay Based on education and experience Agency Denver International Airport The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. For information about right to work, click here for English or here for Spanish.
City and County of Denver
Denver, Colorado, United States
About Our Job Part Time positionswill work no more than 39 hours per week andarenot eligible for benefits. Part Time positions may have routine or variable work schedules. Denver International Airport (DEN) is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $33 billion for the region annually and employing nearly 30,000 people. At DEN, we are committed to fostering a diverse, inclusive and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA+ communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity and inclusion at the center of all that we do. This position presents an extraordinary opportunity for a highly motivated employee who thrives on a fast paced ever changing environment and has extensive Customer Relations Management (CRM), communications and customer service experience. The work of the Customer Relations Agent has airport-wide impact and will work with the entire airport community, internal and external business partners, and stakeholders to enhance the customer experience. This position will work remotely, however will be required to complete onboarding and training at DEN (approximately 4-6 weeks) On occasion the successful candidate may also be required to report to DEN for meetings and other training and development programs. In addition, you will have the opportunity to do the following: Serve as a “Brand Ambassador” for Denver International Airport (DEN) by anticipating customer needs and exceeding their expectations. Demonstrates this through consistently being professional, visible, approachable, flexible, reliable, accountable and by delivering the highest levels of customer service ineveryday assignments, special projects and initiatives and is an active team contributor Primarily assists customers via live video chat, (visual engagement platform) and social media though our social customer care platform. Will provide back-up assistance for phone, webchat, text and email Creates cases in the Customer Relationship Management (CRM) platform related to customer inquiries, feedback, or concerns, acts as a liaison between the customer and department or agency staff by following up on customer requests or complaints and solving problems related to service issues; possesses the authority to resolve discrepancies in city provided services Assists with quarterly CRM Knowledge Base review and updates Maintain a thorough knowledge of airport services and resources to successfully assist the traveling public Utilizes a variety of technology devices to assist customers with information requests and maintains a current level of knowledge about Denver International Airport by attending training, airport briefings and meetings with managers, supervisors, and stakeholders Work closely with internal and external stakeholders by developing relationships with governmental agencies and internal departments to ensure customer service goals and objectives are met Proactively provide assistance to passengers in emergency situations such as weather events, security breaches, train failures, and security level changes Remote Work Expectations: Must have a quiet workspace, free from distraction Responsible for providing own office furniture (desk, chair lighting etc.) Responsible for providing own Wi-Fi/Internet service, meeting minimum upload/download speeds outlined by DEN Business Technologies (minimum connection of 10 megabyte download and 2-megabyte upload per second).DEN will provide technology equipment to perform duties, including but not limited to laptop, monitors, keyboard and mouse Must participate in virtual meetings with direct Supervisor About You We are looking for Individuals who have experience creating or accessing cases in a Customer Relationship Management (CRM) module and strong oral and written communication skills. An individual, who is outcome oriented, and has demonstrated customer service experience. A focus on continuous improvement and the ability to successfully manage and maintain a wide variety of customer relations cases. The successful individual must be able to work on and manage multiple tasks/assignments simultaneously. This position requires an online assessment or test. Once you complete your application, if you meet the qualification for the position you will receive an email from AssessmentTeam@denvergov.org with a link to the assessment or test. We recommend that you add AssessmentTeam@denvergov.org to your safe sender list. If you do not receive the email within 30 minutes of applying, please contact AssessmentTeam@denvergov.org. We are looking for candidates with some or all the following skills and experience: Three (3) years customer service experience working in an airline, airport, service, hotel or hospitality industry preferred One (1) year experience working in a call center environment Experience in creating approved responses to corporate social media accounts Strong verbal and written communication skills One (1) year of professional level experience with Microsoft Word and Microsoft Excel Salesforce & Sprinklr experience a plus Experience working remotely Availability requirements: Schedule flexibility, with the ability to work evenings, weekends and Holidays. Regular hours Sunday, Monday, Thursday, Friday 10:00 AM - 4:00 PM but flexibility needed Customer Service hours of operation are daily between 6:00 AM - 11:00 PM Availability to extend and change shifts with short notice due to operational need. If weather conditions warrant or an emergency crisis occurs employees can be required to work extended hours or shifts. We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications: Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate. Experience: Three (3) years of customer service work for airlines, call centers, hospitality, ground transportation, or related industries. Equivalency: Additional appropriate education may be substituted for the minimum experience requirements. FBI Background Check: FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required. Snow / Emergency Duties: Denver International Airport is a 24/7/365 team operation. If weather conditions warrant or an emergency crisis occurs, all DEN employees can be required to work extended hours and/or shifts. About Everything Else Job Profile CC2482 Aviation Customer Service Agent To view the full job profile including position specifications, physical demands, and probationary period, click here . Position Type Oncall Position Salary Range $19.31 - $28.97 Starting Pay Based on Education and Experience Agency Denver International Airport Assessment Requirement Customer Service Agent: Non-Compliance The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. For information about right to work, click here for English or here for Spanish.
About Our Job Part Time positionswill work no more than 39 hours per week andarenot eligible for benefits. Part Time positions may have routine or variable work schedules. Denver International Airport (DEN) is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $33 billion for the region annually and employing nearly 30,000 people. At DEN, we are committed to fostering a diverse, inclusive and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA+ communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity and inclusion at the center of all that we do. This position presents an extraordinary opportunity for a highly motivated employee who thrives on a fast paced ever changing environment and has extensive Customer Relations Management (CRM), communications and customer service experience. The work of the Customer Relations Agent has airport-wide impact and will work with the entire airport community, internal and external business partners, and stakeholders to enhance the customer experience. This position will work remotely, however will be required to complete onboarding and training at DEN (approximately 4-6 weeks) On occasion the successful candidate may also be required to report to DEN for meetings and other training and development programs. In addition, you will have the opportunity to do the following: Serve as a “Brand Ambassador” for Denver International Airport (DEN) by anticipating customer needs and exceeding their expectations. Demonstrates this through consistently being professional, visible, approachable, flexible, reliable, accountable and by delivering the highest levels of customer service ineveryday assignments, special projects and initiatives and is an active team contributor Primarily assists customers via live video chat, (visual engagement platform) and social media though our social customer care platform. Will provide back-up assistance for phone, webchat, text and email Creates cases in the Customer Relationship Management (CRM) platform related to customer inquiries, feedback, or concerns, acts as a liaison between the customer and department or agency staff by following up on customer requests or complaints and solving problems related to service issues; possesses the authority to resolve discrepancies in city provided services Assists with quarterly CRM Knowledge Base review and updates Maintain a thorough knowledge of airport services and resources to successfully assist the traveling public Utilizes a variety of technology devices to assist customers with information requests and maintains a current level of knowledge about Denver International Airport by attending training, airport briefings and meetings with managers, supervisors, and stakeholders Work closely with internal and external stakeholders by developing relationships with governmental agencies and internal departments to ensure customer service goals and objectives are met Proactively provide assistance to passengers in emergency situations such as weather events, security breaches, train failures, and security level changes Remote Work Expectations: Must have a quiet workspace, free from distraction Responsible for providing own office furniture (desk, chair lighting etc.) Responsible for providing own Wi-Fi/Internet service, meeting minimum upload/download speeds outlined by DEN Business Technologies (minimum connection of 10 megabyte download and 2-megabyte upload per second).DEN will provide technology equipment to perform duties, including but not limited to laptop, monitors, keyboard and mouse Must participate in virtual meetings with direct Supervisor About You We are looking for Individuals who have experience creating or accessing cases in a Customer Relationship Management (CRM) module and strong oral and written communication skills. An individual, who is outcome oriented, and has demonstrated customer service experience. A focus on continuous improvement and the ability to successfully manage and maintain a wide variety of customer relations cases. The successful individual must be able to work on and manage multiple tasks/assignments simultaneously. This position requires an online assessment or test. Once you complete your application, if you meet the qualification for the position you will receive an email from AssessmentTeam@denvergov.org with a link to the assessment or test. We recommend that you add AssessmentTeam@denvergov.org to your safe sender list. If you do not receive the email within 30 minutes of applying, please contact AssessmentTeam@denvergov.org. We are looking for candidates with some or all the following skills and experience: Three (3) years customer service experience working in an airline, airport, service, hotel or hospitality industry preferred One (1) year experience working in a call center environment Experience in creating approved responses to corporate social media accounts Strong verbal and written communication skills One (1) year of professional level experience with Microsoft Word and Microsoft Excel Salesforce & Sprinklr experience a plus Experience working remotely Availability requirements: Schedule flexibility, with the ability to work evenings, weekends and Holidays. Regular hours Sunday, Monday, Thursday, Friday 10:00 AM - 4:00 PM but flexibility needed Customer Service hours of operation are daily between 6:00 AM - 11:00 PM Availability to extend and change shifts with short notice due to operational need. If weather conditions warrant or an emergency crisis occurs employees can be required to work extended hours or shifts. We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications: Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate. Experience: Three (3) years of customer service work for airlines, call centers, hospitality, ground transportation, or related industries. Equivalency: Additional appropriate education may be substituted for the minimum experience requirements. FBI Background Check: FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required. Snow / Emergency Duties: Denver International Airport is a 24/7/365 team operation. If weather conditions warrant or an emergency crisis occurs, all DEN employees can be required to work extended hours and/or shifts. About Everything Else Job Profile CC2482 Aviation Customer Service Agent To view the full job profile including position specifications, physical demands, and probationary period, click here . Position Type Oncall Position Salary Range $19.31 - $28.97 Starting Pay Based on Education and Experience Agency Denver International Airport Assessment Requirement Customer Service Agent: Non-Compliance The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. For information about right to work, click here for English or here for Spanish.
TEXAS PARKS AND WILDLIFE
Burnet, Texas, United States
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES can be found at http://www.hr.sao.texas.gov/CompensationSystem/JobDescriptions VETERAN'S PREFERENCE: If you choose to claim veteran's employment preference including surviving spouse or orphan of a veteran as outlined by the State of Texas, you must attach a DD214 at the time your application is submitted. If you have questions regarding this requirement, please visit our Veteran's Hiring Reference page at https://tpwd.texas.gov/job/veterans/ BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. TO APPLY: Application must be completed at: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en HIRING CONTACT: Barrett Durst, (512) 793-2223 PHYSICAL WORK ADDRESS: Inks Lake State Park, 3630 Park Road 4 West, Burnet, TX 78611 GENERAL DESCRIPTION: Under the direction of the Park Headquarters Manager, this position performs entry-level customer service work and is responsible for providing clerical support for Inks Lake State Park. Provides customer service and information to the public in person, on the telephone and in writing. Responsible for revenue collection, accounting for daily revenue and ancillary product sales. Operates credit card machine, customer registration and computer. Prepares reports and processes correspondence. Performs general cleaning of the Park Headquarters. Works under close supervision with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division, and Branch rules, regulations and procedures. NOTE: Position may fluctuate between full-time/part-time hours based on operational needs. Qualifications: MINIMUM QUALIFICATIONS: Education: Graduation from High School or GED. Experience: One year experience in general clerical, cash handling or customer service. Licensure: Must possess or be able to obtain, within 30 days of employment, a valid class "C" Texas driver's license. NOTE: Retention of position contingent upon obtaining and maintaining required license. PREFERRED QUALIFICATIONS: Experience: Two years experience in fee collection; Two years experience in customer service; Two years experience in computer registration. KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of general office procedures; Knowledge of administrative and clerical procedures; Knowledge of basic mathematics; Skill in effective verbal and written communication; Skill in providing quality customer service in a courteous and professional manner; Skill in handling a high volume front desk; Skill in making independent, sound and timely decisions; Skill in using MS Word, Excel and Outlook; Ability to accurately handle cash and account for revenue collected; Ability to work under stressful conditions; Ability to work as a member of a team; Ability to work independently with little or no supervision; Ability to serve as team leader for seasonal and volunteer staff; Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS: Required to work in a public park with overnight camping and day use; Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; Required to adjust to changing schedules; Hours may be reduced or extended as needed; Must conform to TPWD dress and grooming standards, work rules and safety procedures; Required to perform manual labor including, lifting supplies and materials up to 20 lbs.; Required to travel 5%; Required to operate a State vehicle; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Sep 14, 2022, 11:59:00 PM
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES can be found at http://www.hr.sao.texas.gov/CompensationSystem/JobDescriptions VETERAN'S PREFERENCE: If you choose to claim veteran's employment preference including surviving spouse or orphan of a veteran as outlined by the State of Texas, you must attach a DD214 at the time your application is submitted. If you have questions regarding this requirement, please visit our Veteran's Hiring Reference page at https://tpwd.texas.gov/job/veterans/ BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. TO APPLY: Application must be completed at: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en HIRING CONTACT: Barrett Durst, (512) 793-2223 PHYSICAL WORK ADDRESS: Inks Lake State Park, 3630 Park Road 4 West, Burnet, TX 78611 GENERAL DESCRIPTION: Under the direction of the Park Headquarters Manager, this position performs entry-level customer service work and is responsible for providing clerical support for Inks Lake State Park. Provides customer service and information to the public in person, on the telephone and in writing. Responsible for revenue collection, accounting for daily revenue and ancillary product sales. Operates credit card machine, customer registration and computer. Prepares reports and processes correspondence. Performs general cleaning of the Park Headquarters. Works under close supervision with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division, and Branch rules, regulations and procedures. NOTE: Position may fluctuate between full-time/part-time hours based on operational needs. Qualifications: MINIMUM QUALIFICATIONS: Education: Graduation from High School or GED. Experience: One year experience in general clerical, cash handling or customer service. Licensure: Must possess or be able to obtain, within 30 days of employment, a valid class "C" Texas driver's license. NOTE: Retention of position contingent upon obtaining and maintaining required license. PREFERRED QUALIFICATIONS: Experience: Two years experience in fee collection; Two years experience in customer service; Two years experience in computer registration. KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of general office procedures; Knowledge of administrative and clerical procedures; Knowledge of basic mathematics; Skill in effective verbal and written communication; Skill in providing quality customer service in a courteous and professional manner; Skill in handling a high volume front desk; Skill in making independent, sound and timely decisions; Skill in using MS Word, Excel and Outlook; Ability to accurately handle cash and account for revenue collected; Ability to work under stressful conditions; Ability to work as a member of a team; Ability to work independently with little or no supervision; Ability to serve as team leader for seasonal and volunteer staff; Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS: Required to work in a public park with overnight camping and day use; Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; Required to adjust to changing schedules; Hours may be reduced or extended as needed; Must conform to TPWD dress and grooming standards, work rules and safety procedures; Required to perform manual labor including, lifting supplies and materials up to 20 lbs.; Required to travel 5%; Required to operate a State vehicle; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Sep 14, 2022, 11:59:00 PM
California Polytechnic State University
1 Grand Avenue, San Luis Obispo, CA 93407, USA
Description: Job Summary Under the general direction of the Customer Service Manager, the Customer Service Coordinator operates independently providing a full scope of administrative and work control support for the campus community and the FMD organization. Utilizing excellent customer service skills this position serves as a member of the Facilities Help Center team and is responsible to answer multiple phone lines, respond as the FMD Reception area, and be the main campus Lost & Found. This position will work independently and meet with customers as needed to hear concerns, offer trainings, and actively assist with informing, educating, and determining next steps, while appropriately working with, notifying, or enlisting assistance from the Customer Service Manager. The Help Center team is responsible for a variety of administrative tasks to support the FMD organization. Each member of the team assumes primary responsibility for a selection of these and ensures they are provided with excellent internal (and external) customer service. Department Summary Facilities Management and Development (FMD), a unit within the Administration and Finance Division (A&F), is responsible for the planning, design, construction, operations, maintenance, and repair of university facilities, grounds, and infrastructure. FMD consists of four critical and interdependent support departments, including Customer & Business Services; Environmental Health & Safety; Facilities Planning & Capital Projects; and Facilities Operations. In support of the Cal Poly mission, the FMD department is committed to sustainability, responsible stewardship of natural resources, and promoting an inclusive culture that values individual and organizational integrity, civility, equity, and diversity. Key Qualifications Thorough knowledge of office systems and experience to be fully functional in all technical aspects of work assignments. Thorough knowledge of standard office equipment (computers, copiers, faxes, phones) and proficiency with a variety of computer applications, including word-processing, spreadsheets, databases, on-line systems, Internet, as well as on-line calendaring and email. Thorough knowledge of English grammar, punctuation, and spelling. Demonstrated core knowledge and familiarity with unique qualities and needs for assigned campus departments and buildings. Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems. Education and Experience High school diploma or its equivalent. Type 45 wpm. Four years of general office support or technical experience. (Training at a vocational school or full-time college education may be substituted for two years of the required experience on the basis of one year of college education for 6 months of experience). Salary and Benefits Anticipated Hiring Range: $39,312 - $48,000 per year Classification Range: $39,312 - $61,776 per year Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our benefits website for additional information. Cal Poly Cal Poly is a nationally-ranked public university located in San Luis Obispo, California, and known for its Learn by Doing philosophy. Each year more than 20,000 top-tier students come to San Luis Obispo to put knowledge into action, taking their learning outside the classroom as they prepare for careers in engineering, agriculture, science, business, humanities and the built environment. Cal Poly's hands-on philosophy, small class sizes and close student-faculty mentorships result in graduates ready from day one to impact their communities, California and the world. For more information, visit calpoly.edu . Diversity Statement At Cal Poly, we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. Bringing people together from different backgrounds, experiences and value systems fosters the innovative and creative thinking that exemplifies Cal Poly's values of free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility. Cal Poly's commitment to diversity informs our efforts in recruitment, hiring and retention. Cal Poly is an equal opportunity employer. Supplemental Information CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to humanresources@calpoly.edu . Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with Cal Poly. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive. The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Cal Poly, San Luis Obispo is not a sponsoring agency for staff positions (i.e. H-1B visas). Positions are posted for a minimum of 14 calendar days. Closing Date/Time: Open until filled
Description: Job Summary Under the general direction of the Customer Service Manager, the Customer Service Coordinator operates independently providing a full scope of administrative and work control support for the campus community and the FMD organization. Utilizing excellent customer service skills this position serves as a member of the Facilities Help Center team and is responsible to answer multiple phone lines, respond as the FMD Reception area, and be the main campus Lost & Found. This position will work independently and meet with customers as needed to hear concerns, offer trainings, and actively assist with informing, educating, and determining next steps, while appropriately working with, notifying, or enlisting assistance from the Customer Service Manager. The Help Center team is responsible for a variety of administrative tasks to support the FMD organization. Each member of the team assumes primary responsibility for a selection of these and ensures they are provided with excellent internal (and external) customer service. Department Summary Facilities Management and Development (FMD), a unit within the Administration and Finance Division (A&F), is responsible for the planning, design, construction, operations, maintenance, and repair of university facilities, grounds, and infrastructure. FMD consists of four critical and interdependent support departments, including Customer & Business Services; Environmental Health & Safety; Facilities Planning & Capital Projects; and Facilities Operations. In support of the Cal Poly mission, the FMD department is committed to sustainability, responsible stewardship of natural resources, and promoting an inclusive culture that values individual and organizational integrity, civility, equity, and diversity. Key Qualifications Thorough knowledge of office systems and experience to be fully functional in all technical aspects of work assignments. Thorough knowledge of standard office equipment (computers, copiers, faxes, phones) and proficiency with a variety of computer applications, including word-processing, spreadsheets, databases, on-line systems, Internet, as well as on-line calendaring and email. Thorough knowledge of English grammar, punctuation, and spelling. Demonstrated core knowledge and familiarity with unique qualities and needs for assigned campus departments and buildings. Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems. Education and Experience High school diploma or its equivalent. Type 45 wpm. Four years of general office support or technical experience. (Training at a vocational school or full-time college education may be substituted for two years of the required experience on the basis of one year of college education for 6 months of experience). Salary and Benefits Anticipated Hiring Range: $39,312 - $48,000 per year Classification Range: $39,312 - $61,776 per year Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our benefits website for additional information. Cal Poly Cal Poly is a nationally-ranked public university located in San Luis Obispo, California, and known for its Learn by Doing philosophy. Each year more than 20,000 top-tier students come to San Luis Obispo to put knowledge into action, taking their learning outside the classroom as they prepare for careers in engineering, agriculture, science, business, humanities and the built environment. Cal Poly's hands-on philosophy, small class sizes and close student-faculty mentorships result in graduates ready from day one to impact their communities, California and the world. For more information, visit calpoly.edu . Diversity Statement At Cal Poly, we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. Bringing people together from different backgrounds, experiences and value systems fosters the innovative and creative thinking that exemplifies Cal Poly's values of free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility. Cal Poly's commitment to diversity informs our efforts in recruitment, hiring and retention. Cal Poly is an equal opportunity employer. Supplemental Information CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to humanresources@calpoly.edu . Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with Cal Poly. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive. The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Cal Poly, San Luis Obispo is not a sponsoring agency for staff positions (i.e. H-1B visas). Positions are posted for a minimum of 14 calendar days. Closing Date/Time: Open until filled
City of Fort Worth, TX
Fort Worth, Texas, United States
Pay Range: $16.45 - $20.56/hr. Job Posting Closing on: Wednesday, August 24, 2022 The City of Fort Worth is the 13th largest city in the U.S. and the fastest growing among large cities. Fort Worth has received multiple accolades, including number one Downtown (Livability), and the second-best City in the nation for Job Seekers (Forbes). Our employees serve the needs of over 900,000 residents. We are seeking individuals that reflect our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability. A Customer Service Representative II job is available with the Development Services Department in the Customer Service section. The Development Service Department seeks to make the City of Fort Worth the most livable city in Texas by promoting orderly growth and development, safe construction and neighborhood vitality. The Customer Service section helps complete this mission by functioning as the front line for the department. This is accomplished by informing customers of permitting requirements and processing construction related permit applications, including building permits, trade and parkway permits, contractor registrations, and other duties as assigned. This position will provide a wide variety of general customer services and clerical tasks in support of the Development Services department. Incumbent will respond to customer complaints and inquiries in a timely and efficient manner. Daily tasks are repetitive and require long periods of sitting in a cubicle area. Heavy telephone and public contact required. The Customer Service Representative II job responsibilities include: Answer email, service requests and face-to-face inquiries from customers regarding permit application and processing. Receive incoming applications for review and ensure alliance partners and customers have proper documentation to complete projects. Complete appropriate research when needed to resolve issues. Monitor the status of permit applications and follow-up as needed to assist customers with various permit issues. Process payments for permits and registrations. Respond to requests for parkway related permits and registrations. Process payments and reconcile daily Work diligently to promote departmental goals. Ensure consistency and quality of customer service; consistently perform daily tasks, which requires advanced time management skills, that allows for schedule flexibility to meet business needs. Minimum Qualifications: High School Diploma or GED Two (2) years of responsible customer service experience. Preferred Qualifications: Bilingual skills: English/Spanish desirable. Experience with Front Desk and knowledge of the City Ordinance helpful. GIS, Accela Automation Microsoft Word, Outlook and Excel computer skills Conditions of Employment Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. Criminal convictions will be considered on a case by case basis. Employees are paid by direct deposit only. Equal Opportunity Employer. Closing Date/Time: Wednesday, August 24, 2022
Pay Range: $16.45 - $20.56/hr. Job Posting Closing on: Wednesday, August 24, 2022 The City of Fort Worth is the 13th largest city in the U.S. and the fastest growing among large cities. Fort Worth has received multiple accolades, including number one Downtown (Livability), and the second-best City in the nation for Job Seekers (Forbes). Our employees serve the needs of over 900,000 residents. We are seeking individuals that reflect our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability. A Customer Service Representative II job is available with the Development Services Department in the Customer Service section. The Development Service Department seeks to make the City of Fort Worth the most livable city in Texas by promoting orderly growth and development, safe construction and neighborhood vitality. The Customer Service section helps complete this mission by functioning as the front line for the department. This is accomplished by informing customers of permitting requirements and processing construction related permit applications, including building permits, trade and parkway permits, contractor registrations, and other duties as assigned. This position will provide a wide variety of general customer services and clerical tasks in support of the Development Services department. Incumbent will respond to customer complaints and inquiries in a timely and efficient manner. Daily tasks are repetitive and require long periods of sitting in a cubicle area. Heavy telephone and public contact required. The Customer Service Representative II job responsibilities include: Answer email, service requests and face-to-face inquiries from customers regarding permit application and processing. Receive incoming applications for review and ensure alliance partners and customers have proper documentation to complete projects. Complete appropriate research when needed to resolve issues. Monitor the status of permit applications and follow-up as needed to assist customers with various permit issues. Process payments for permits and registrations. Respond to requests for parkway related permits and registrations. Process payments and reconcile daily Work diligently to promote departmental goals. Ensure consistency and quality of customer service; consistently perform daily tasks, which requires advanced time management skills, that allows for schedule flexibility to meet business needs. Minimum Qualifications: High School Diploma or GED Two (2) years of responsible customer service experience. Preferred Qualifications: Bilingual skills: English/Spanish desirable. Experience with Front Desk and knowledge of the City Ordinance helpful. GIS, Accela Automation Microsoft Word, Outlook and Excel computer skills Conditions of Employment Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. Criminal convictions will be considered on a case by case basis. Employees are paid by direct deposit only. Equal Opportunity Employer. Closing Date/Time: Wednesday, August 24, 2022
City of Seattle, WA
Seattle, Washington, United States
Position Description The City of Seattle is seeking qualified candidates for the position of Client Support Technician with Seattle Information Technology (IT). Seattle IT is the department that provides secure, reliable, and compliant technologies that enable the City of Seattle to deliver equitable services to the public. Seattle IT manages the city’s technology infrastructure, applications, services, programs, and projects. We employ over 600 technology professionals and support over 13,000 municipal staff who work in more than 40 City departments. Seattle IT is a trusted partner that provides secure, reliable, and compliant technologies enabling the City of Seattle to deliver equitable and responsive services to the residents of Seattle. This purpose statement is a simple declaration of who we are and why we do our work. It is intended to be a guide that helps us to not lose sight of why we perform everyday tasks or to invest effort to solve difficult problems. It emphasizes that our existence as a department is to support our City partners. It reminds us that we are part of a larger organization that collectively is working to improve the lives of the residents of our city. The 600+ strong professionals in Seattle IT are involved in the full spectrum of a modern IT enterprise offering many dynamic career opportunities. We hope you’ll join us. Job Responsibilities The Client Support Technician (IT Professional C-BU) reports to Seattle IT’s client support supervisor, which is a part of the Collaboration and Workplace Technologies Division. Primary duties include install, maintain, configure, test, document and repair software and hardware used on city desktops, laptops, mobile computers, printers, peripherals, audio/visual and other unique hardware or software used within the city. You will work on software and operating system deployment, vendor coordination, creating user guides, act as subject matter expert on specifically assigned technology, and train IT staff as needed. Advanced IT knowledge, including desktop operating systems, security, networking, applications and excellent customer service skills. Position requires attention to detail and ability to multi-task in a fast-paced computing environment. The successful candidate will: Ensure all work assignments are completed in a timely and professional manner while providing high quality service. Continuously seek to improve processes and services, working with team members and management. Utilize existing tools and systems to perform daily functions of the job, completing documentation and status updates in a timely manner. Provide Tier II escalation support for City Service Desk. Act as a subject matter expert (SME) as assigned by supervisor. Be familiar with ITIL framework. Bring sophisticated technical expertise, integrity, and outstanding customer service to the Team. Perform varied job tasks commensurate with the IT Professional C level. Qualifications Required Qualifications: NOTE: Equivalent combinations of education/experience/training will be considered for the required qualifications except where specifically noted. Minimum three years’ Windows desktop/laptop support experience in a professional enterprise environment, including: O365/MS Office, and other software applications. Experience installing, upgrading and/or configuring computers and software, including client-side networking and telephony skills. Demonstrated proven success record in documenting technical procedures and communications. Excellent communications skills, both written and oral. Excellent time management skills. Excellent analytical and problem-solving skills. Ability to work in fast-paced dynamic environment with many customers and competing priorities. Must be available to be on-call to respond to problems arising during non-business hours. Must be able to: lift 25#s, stand for long periods of time, take equipment on and off shelves, work around and under desks, climb flights of stairs and must be able to walk frequently for extended periods of time. Must possess a valid driver’s license or provide evidence of equivalent mobility in order to travel to city facilities to deliver/install equipment statewide. NOTE: Pre-employment physical required; ability to lift and move 25#s. Desired Qualifications: BA/BS or AA degree or equivalent in computer science, information technology, business management, IT Security or a closely related field. A+, MCP, and/or MCDST Certification. Hardware and Software testing experience. Experience with Microsoft SCCM. Experience with Active Directory Group Policies. Experience with Audio Visual technology support. Ability to identify and document risks, opportunities and efficiencies related to assigned work. Experience with Mobile computing hardware and software, and wireless connectivity. Experience with Macintosh environment. Project management training and/or certification. Additional Information Why work at the City of Seattl e ? The City of Seattle recognizes every City employee must play a role in ending institutional and structural racism. Our culture is the result of our behavior, our personal commitments, and the ways that we courageously share our perspectives and encourage others to do the same. To cultivate an antiracist culture, we seek employees who will engage in the Race and Social Justice Initiative by working to dismantle racist policies and procedures, unlearn the way things have always been done, and provide equitable processes and services. Employees enjoy competitive pay and comprehensive benefits package generous leave programs, and the satisfaction of doing work that helps make Seattle a great place to live, work, and play. Explore employee - Benefits at a Glance for more information. Application Process: For consideration, please include a cover letter and resume with your application. We encourage you to use a cover letter to discuss why you want to do this work and how you meet the qualifications for the position. Your resume should summarize the talent, experience, knowledge and skills you bring to this work. Apply online at https://www.governmentjobs.com/careers/seattle/ COVID 19 Vaccination Mandate: All employees are required to be fully vaccinated against COVID-19. If selected, you will be required to submit proof of vaccination prior to your start date. People are considered fully vaccinated two weeks after a single-dose vaccine or after their second dose in a two-dose series. Employees may make requests for a reasonable accommodation based on a medical disability or for sincerely held religious beliefs. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation. Workplace Environment (Telework Expectation): Most work is performed in a normal City work/office environment; however, due to the ongoing pandemic and Covid-19 this team is currently working remotely. This is subject to change as circumstances dictate. This hiring process involves a background check of conviction and arrest records in compliance with Seattle's Fair Chance Employment Ordinance, SMC 14.17. Applicants will be provided an opportunity to explain or correct background information. Who may apply: This position is open to all qualified candidates that meet the minimum qualifications. The City of Seattle values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. The City encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with diverse life experience. Unions NOTE: This position is covered by a collective bargaining unit; International Brotherhood of Electrical Workers, Local 77. For information explore Local 77’s website . #LI-MV1 The City of Seattle offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: "Most" Employees Plans - Human Resources | seattle.gov Closing Date/Time: 8/30/2022 4:00 PM Pacific
Position Description The City of Seattle is seeking qualified candidates for the position of Client Support Technician with Seattle Information Technology (IT). Seattle IT is the department that provides secure, reliable, and compliant technologies that enable the City of Seattle to deliver equitable services to the public. Seattle IT manages the city’s technology infrastructure, applications, services, programs, and projects. We employ over 600 technology professionals and support over 13,000 municipal staff who work in more than 40 City departments. Seattle IT is a trusted partner that provides secure, reliable, and compliant technologies enabling the City of Seattle to deliver equitable and responsive services to the residents of Seattle. This purpose statement is a simple declaration of who we are and why we do our work. It is intended to be a guide that helps us to not lose sight of why we perform everyday tasks or to invest effort to solve difficult problems. It emphasizes that our existence as a department is to support our City partners. It reminds us that we are part of a larger organization that collectively is working to improve the lives of the residents of our city. The 600+ strong professionals in Seattle IT are involved in the full spectrum of a modern IT enterprise offering many dynamic career opportunities. We hope you’ll join us. Job Responsibilities The Client Support Technician (IT Professional C-BU) reports to Seattle IT’s client support supervisor, which is a part of the Collaboration and Workplace Technologies Division. Primary duties include install, maintain, configure, test, document and repair software and hardware used on city desktops, laptops, mobile computers, printers, peripherals, audio/visual and other unique hardware or software used within the city. You will work on software and operating system deployment, vendor coordination, creating user guides, act as subject matter expert on specifically assigned technology, and train IT staff as needed. Advanced IT knowledge, including desktop operating systems, security, networking, applications and excellent customer service skills. Position requires attention to detail and ability to multi-task in a fast-paced computing environment. The successful candidate will: Ensure all work assignments are completed in a timely and professional manner while providing high quality service. Continuously seek to improve processes and services, working with team members and management. Utilize existing tools and systems to perform daily functions of the job, completing documentation and status updates in a timely manner. Provide Tier II escalation support for City Service Desk. Act as a subject matter expert (SME) as assigned by supervisor. Be familiar with ITIL framework. Bring sophisticated technical expertise, integrity, and outstanding customer service to the Team. Perform varied job tasks commensurate with the IT Professional C level. Qualifications Required Qualifications: NOTE: Equivalent combinations of education/experience/training will be considered for the required qualifications except where specifically noted. Minimum three years’ Windows desktop/laptop support experience in a professional enterprise environment, including: O365/MS Office, and other software applications. Experience installing, upgrading and/or configuring computers and software, including client-side networking and telephony skills. Demonstrated proven success record in documenting technical procedures and communications. Excellent communications skills, both written and oral. Excellent time management skills. Excellent analytical and problem-solving skills. Ability to work in fast-paced dynamic environment with many customers and competing priorities. Must be available to be on-call to respond to problems arising during non-business hours. Must be able to: lift 25#s, stand for long periods of time, take equipment on and off shelves, work around and under desks, climb flights of stairs and must be able to walk frequently for extended periods of time. Must possess a valid driver’s license or provide evidence of equivalent mobility in order to travel to city facilities to deliver/install equipment statewide. NOTE: Pre-employment physical required; ability to lift and move 25#s. Desired Qualifications: BA/BS or AA degree or equivalent in computer science, information technology, business management, IT Security or a closely related field. A+, MCP, and/or MCDST Certification. Hardware and Software testing experience. Experience with Microsoft SCCM. Experience with Active Directory Group Policies. Experience with Audio Visual technology support. Ability to identify and document risks, opportunities and efficiencies related to assigned work. Experience with Mobile computing hardware and software, and wireless connectivity. Experience with Macintosh environment. Project management training and/or certification. Additional Information Why work at the City of Seattl e ? The City of Seattle recognizes every City employee must play a role in ending institutional and structural racism. Our culture is the result of our behavior, our personal commitments, and the ways that we courageously share our perspectives and encourage others to do the same. To cultivate an antiracist culture, we seek employees who will engage in the Race and Social Justice Initiative by working to dismantle racist policies and procedures, unlearn the way things have always been done, and provide equitable processes and services. Employees enjoy competitive pay and comprehensive benefits package generous leave programs, and the satisfaction of doing work that helps make Seattle a great place to live, work, and play. Explore employee - Benefits at a Glance for more information. Application Process: For consideration, please include a cover letter and resume with your application. We encourage you to use a cover letter to discuss why you want to do this work and how you meet the qualifications for the position. Your resume should summarize the talent, experience, knowledge and skills you bring to this work. Apply online at https://www.governmentjobs.com/careers/seattle/ COVID 19 Vaccination Mandate: All employees are required to be fully vaccinated against COVID-19. If selected, you will be required to submit proof of vaccination prior to your start date. People are considered fully vaccinated two weeks after a single-dose vaccine or after their second dose in a two-dose series. Employees may make requests for a reasonable accommodation based on a medical disability or for sincerely held religious beliefs. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation. Workplace Environment (Telework Expectation): Most work is performed in a normal City work/office environment; however, due to the ongoing pandemic and Covid-19 this team is currently working remotely. This is subject to change as circumstances dictate. This hiring process involves a background check of conviction and arrest records in compliance with Seattle's Fair Chance Employment Ordinance, SMC 14.17. Applicants will be provided an opportunity to explain or correct background information. Who may apply: This position is open to all qualified candidates that meet the minimum qualifications. The City of Seattle values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. The City encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with diverse life experience. Unions NOTE: This position is covered by a collective bargaining unit; International Brotherhood of Electrical Workers, Local 77. For information explore Local 77’s website . #LI-MV1 The City of Seattle offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: "Most" Employees Plans - Human Resources | seattle.gov Closing Date/Time: 8/30/2022 4:00 PM Pacific
CITY OF CHANDLER, ARIZONA
Chandler, AZ, United States
Description The City of Chandler City Clerk's Office is currently seeking qualified individuals interested in joining our team as Temporary Customer Service Representatives. This is a full-time, temporary position with limited benefits. The schedule is Monday to Friday from 8:00 a.m. to 5:00 p.m. There are two (2) positions available. The City Chandler, the fourth largest City in Arizona, is located in one of the fastest growing innovation and technology centers in the nation. Chandler is a vibrant, diverse, fiscally responsible community with a supportive business climate that attracts global industry leaders, exciting startups, talented workers and their families. In addition to being a great place to live, play and work our local hotels, resorts, golf courses, restaurants and ample shopping opportunities make Chandler one of Arizona's great vacation spots. Who we are The City Clerk's Office offers a wide range of services to the residents of Chandler and the surrounding communities. Election assistance and passport applications are just some of the services provided, along with a multitude of information and records regarding the City Code and City Council actions. The City Clerk's Office preserves legal documents and is the source of information on City Council legislation and actions. Who we are looking for Our new team members will have a passion for customer service, team work, and collaboration and will have experience with customer service and clerical work. The primary function of this position will be providing our citizens with assistance processing their passport requests. Minimum Qualifications: • High school diploma or GED equivalency; • One (1) to two (2) years general clerical experience; and • Passport Acceptance Agent to accept U.S. passport applications by the U.S. Department of State requires U.S. Citizenship • Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work. Desired Qualifications: Previous experience processing passports Bilingual in Spanish To view the complete job classification click here The position available is a full-time temporary position and serves at the discretion of the City Clerk. All applicants hired will be required to be fingerprinted with successful results as a condition of continued employment. Applicants for employment and volunteer opportunities should be aware of the City of Chandler's policies concerning the use of drugs and alcohol. These policies have not been altered by the passage of Proposition 207. The use of recreational marijuana is a violation of the City's Drug Free Workplace Policy. Certain positions within the City are required to submit to a pre-employment drug test. A positive result for drugs tested under the policy, including recreational marijuana, may be grounds for withdrawal of an offer of employment or volunteer opportunity. The City of Chandler is committed to Equal Opportunity & Reasonable Accommodation. Closing Date/Time: 8/23/2022 11:59 PM Arizona
Description The City of Chandler City Clerk's Office is currently seeking qualified individuals interested in joining our team as Temporary Customer Service Representatives. This is a full-time, temporary position with limited benefits. The schedule is Monday to Friday from 8:00 a.m. to 5:00 p.m. There are two (2) positions available. The City Chandler, the fourth largest City in Arizona, is located in one of the fastest growing innovation and technology centers in the nation. Chandler is a vibrant, diverse, fiscally responsible community with a supportive business climate that attracts global industry leaders, exciting startups, talented workers and their families. In addition to being a great place to live, play and work our local hotels, resorts, golf courses, restaurants and ample shopping opportunities make Chandler one of Arizona's great vacation spots. Who we are The City Clerk's Office offers a wide range of services to the residents of Chandler and the surrounding communities. Election assistance and passport applications are just some of the services provided, along with a multitude of information and records regarding the City Code and City Council actions. The City Clerk's Office preserves legal documents and is the source of information on City Council legislation and actions. Who we are looking for Our new team members will have a passion for customer service, team work, and collaboration and will have experience with customer service and clerical work. The primary function of this position will be providing our citizens with assistance processing their passport requests. Minimum Qualifications: • High school diploma or GED equivalency; • One (1) to two (2) years general clerical experience; and • Passport Acceptance Agent to accept U.S. passport applications by the U.S. Department of State requires U.S. Citizenship • Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work. Desired Qualifications: Previous experience processing passports Bilingual in Spanish To view the complete job classification click here The position available is a full-time temporary position and serves at the discretion of the City Clerk. All applicants hired will be required to be fingerprinted with successful results as a condition of continued employment. Applicants for employment and volunteer opportunities should be aware of the City of Chandler's policies concerning the use of drugs and alcohol. These policies have not been altered by the passage of Proposition 207. The use of recreational marijuana is a violation of the City's Drug Free Workplace Policy. Certain positions within the City are required to submit to a pre-employment drug test. A positive result for drugs tested under the policy, including recreational marijuana, may be grounds for withdrawal of an offer of employment or volunteer opportunity. The City of Chandler is committed to Equal Opportunity & Reasonable Accommodation. Closing Date/Time: 8/23/2022 11:59 PM Arizona
City of Austin, TX
Austin, TX, United States
Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus one (1) year of experience in a field related to customer service. Licenses or Certifications: None Notes to Applicants Austin Animal Center Main Building Who Are We? Austin Animal Center's mission is to enhance the lives of pets and people by preventing animal homelessness, to help lost pets find their way home or find new homes, to provide education and resources to preserve the human-animal bond, and to administer animal-related ordinances to ensure public and animal safety, all while achieving a 95% live outcome rate for sheltered pets. What's the Job? The Animal Service Customer Care Representative in our Pet Resource Center will talk with customers to assess their needs to connect the customer with the resources that will enable them to keep their pet in the home. Recommend alternatives to achieve mutually beneficial outcomes and to deepen the customers' understanding of our policies and procedures. This communication will occur in person most of the time but could also be by phone. The ideal candidate will a professional, extremely strong verbal communicator, with great listening and organization skills. The individual will have the ability to create effortless experiences by assisting our customers in issue resolution with helpful, efficient, and accurate answers to their questions. Able to be a successful team member with strong verbal communication skills who excels at customer interaction, delivers practical solutions, thrives in quick paced, ever changing, ambiguous and collaborative team environment. Ability to accurately create, update and maintain electronic records associated with customers and animals; as well as provide safe and human treatment of animals for the purpose of intake while adhering to disease management and safety protocols. Regarding Your Application: Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title and employment dates for all jobs you wish to be considered. A résumé is required, but will not substitute for a complete employment application. Incomplete applications will not be considered. Please include contact information from previous employers. A cover letter is also required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position. If you are selected to interview: Military/Veterans must provide a copy of their DD214 at the time of initial interview to receive military/veteran interview preference. If you are selected for hire: You must provide proof of education which may include your official college transcript, High School diploma, GED or equivalent degree and your professional licenses. A Criminal Background check ( CBI ) will be conducted. Additional Information: Austin Public Health/Animal Service Office worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any APH / ASO worksite - including construction sites, parking lot, or in any personal vehicle located on the premises. Please Note this posting may close any time after 7 days. Pay Range $16.47 - $19.36 per hour Hours Hours may vary. This position will work 40 hours per week Monday - Friday. Job Close Date 09/04/2022 Type of Posting External Department Animal Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Clerical Location Austin Animal Center, 7201 Levander Loop Bldg A 78702 Preferred Qualifications Preferred Experience: Proven professional and courteous experience in customer service. The ability to navigate ambiguity and adapt to a quickly changing environment. Demonstrated ability to listen and accurately handle critical customer cases and extraordinary scenarios from citizens. Demonstrated ability to communicate, mediate, and negotiate with customers to resolve complex customer service issues. Experience working well under pressure. Bi-lingual (Spanish). Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Advise and respond to complex customer inquiries regarding services, ordinances, and procedures related to sheltered animals and general animal welfare, including animal availability, service timelines and fees; while accurately creating, updating and maintaining electronic records associated with customers and animals. Communicate with customers in person and receive and respond to customer inquiries via email, fax, phone or 311. Contribute to the programs and services that support the shelter's live outcome goal. Provide safe and humane handling of animals for the purposes of intake, inventory, behavioral assessments, environmental enrichment and promotional events, while adhering to disease management and safety protocols. Safely and humanely handle animals for purposes of intake, inventory, behavioral assessments, environmental enrichment and promotional events. Collect payments by accepting cash, making change for cash customers. Responsibilities - Supervision and/or Leadership Exercised: None. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of good customer relations practices. Knowledge of animal services and animal related programs. Skill in handling multiple tasks and prioritizing. Skill in oral and written communication. Skill in handling conflict and uncertain situations. Skill in observation and classification of animals. Skill in using computers and related software applications. Skill in information analysis and problem solving. Skill in safely handling animals, including those with unknown temperament. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain effective communication and working relationships with city employees and the public Ability to make change for cash accurately. Ability to quickly recognize and interpret animal signaling. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation from High School or equivalent, plus one (1) year of experience in a field related to customer service. Do you meet these minimum qualifications? Yes No * Describe your work, volunteer, or personal experience with animals. (Open Ended Question) * Describe your problem solving capabilities. (Open Ended Question) * Excellent communication skills (verbal and written) and customer service are essential in this position. Briefly describe your customer service experience, including steps that you may take to resolve customer complaints. (Open Ended Question) * Providing first class customer service is essential for this position, please describe your experience communicating with the public. (Open Ended Question) * Select the statement that best describes your English/Spanish bilingual ability. Speak both English and Spanish fluently Speak some Spanish Understand some Spanish Fluent in English only Fluent in Spanish only * In concise detail, please describe your experience researching and resolving complex issues for internal and external customers. (Open Ended Question) * This position may be scheduled to work holidays and some weekends if the business need requires. Are you willing to work holidays and possible weekends if required? Yes No * If identified as a top candidate, do you agree to a criminal background check (CBI)? Yes No * This positions requires tasks that involve bending, lifting, walking and carrying or using a force equal to lifting fifty pounds or heavier. In addition, you must be able to work outdoors and in extreme weather conditions. Can you perform these types of activities? Yes No Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus one (1) year of experience in a field related to customer service. Licenses or Certifications: None Notes to Applicants Austin Animal Center Main Building Who Are We? Austin Animal Center's mission is to enhance the lives of pets and people by preventing animal homelessness, to help lost pets find their way home or find new homes, to provide education and resources to preserve the human-animal bond, and to administer animal-related ordinances to ensure public and animal safety, all while achieving a 95% live outcome rate for sheltered pets. What's the Job? The Animal Service Customer Care Representative in our Pet Resource Center will talk with customers to assess their needs to connect the customer with the resources that will enable them to keep their pet in the home. Recommend alternatives to achieve mutually beneficial outcomes and to deepen the customers' understanding of our policies and procedures. This communication will occur in person most of the time but could also be by phone. The ideal candidate will a professional, extremely strong verbal communicator, with great listening and organization skills. The individual will have the ability to create effortless experiences by assisting our customers in issue resolution with helpful, efficient, and accurate answers to their questions. Able to be a successful team member with strong verbal communication skills who excels at customer interaction, delivers practical solutions, thrives in quick paced, ever changing, ambiguous and collaborative team environment. Ability to accurately create, update and maintain electronic records associated with customers and animals; as well as provide safe and human treatment of animals for the purpose of intake while adhering to disease management and safety protocols. Regarding Your Application: Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title and employment dates for all jobs you wish to be considered. A résumé is required, but will not substitute for a complete employment application. Incomplete applications will not be considered. Please include contact information from previous employers. A cover letter is also required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position. If you are selected to interview: Military/Veterans must provide a copy of their DD214 at the time of initial interview to receive military/veteran interview preference. If you are selected for hire: You must provide proof of education which may include your official college transcript, High School diploma, GED or equivalent degree and your professional licenses. A Criminal Background check ( CBI ) will be conducted. Additional Information: Austin Public Health/Animal Service Office worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any APH / ASO worksite - including construction sites, parking lot, or in any personal vehicle located on the premises. Please Note this posting may close any time after 7 days. Pay Range $16.47 - $19.36 per hour Hours Hours may vary. This position will work 40 hours per week Monday - Friday. Job Close Date 09/04/2022 Type of Posting External Department Animal Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Clerical Location Austin Animal Center, 7201 Levander Loop Bldg A 78702 Preferred Qualifications Preferred Experience: Proven professional and courteous experience in customer service. The ability to navigate ambiguity and adapt to a quickly changing environment. Demonstrated ability to listen and accurately handle critical customer cases and extraordinary scenarios from citizens. Demonstrated ability to communicate, mediate, and negotiate with customers to resolve complex customer service issues. Experience working well under pressure. Bi-lingual (Spanish). Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Advise and respond to complex customer inquiries regarding services, ordinances, and procedures related to sheltered animals and general animal welfare, including animal availability, service timelines and fees; while accurately creating, updating and maintaining electronic records associated with customers and animals. Communicate with customers in person and receive and respond to customer inquiries via email, fax, phone or 311. Contribute to the programs and services that support the shelter's live outcome goal. Provide safe and humane handling of animals for the purposes of intake, inventory, behavioral assessments, environmental enrichment and promotional events, while adhering to disease management and safety protocols. Safely and humanely handle animals for purposes of intake, inventory, behavioral assessments, environmental enrichment and promotional events. Collect payments by accepting cash, making change for cash customers. Responsibilities - Supervision and/or Leadership Exercised: None. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of good customer relations practices. Knowledge of animal services and animal related programs. Skill in handling multiple tasks and prioritizing. Skill in oral and written communication. Skill in handling conflict and uncertain situations. Skill in observation and classification of animals. Skill in using computers and related software applications. Skill in information analysis and problem solving. Skill in safely handling animals, including those with unknown temperament. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain effective communication and working relationships with city employees and the public Ability to make change for cash accurately. Ability to quickly recognize and interpret animal signaling. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation from High School or equivalent, plus one (1) year of experience in a field related to customer service. Do you meet these minimum qualifications? Yes No * Describe your work, volunteer, or personal experience with animals. (Open Ended Question) * Describe your problem solving capabilities. (Open Ended Question) * Excellent communication skills (verbal and written) and customer service are essential in this position. Briefly describe your customer service experience, including steps that you may take to resolve customer complaints. (Open Ended Question) * Providing first class customer service is essential for this position, please describe your experience communicating with the public. (Open Ended Question) * Select the statement that best describes your English/Spanish bilingual ability. Speak both English and Spanish fluently Speak some Spanish Understand some Spanish Fluent in English only Fluent in Spanish only * In concise detail, please describe your experience researching and resolving complex issues for internal and external customers. (Open Ended Question) * This position may be scheduled to work holidays and some weekends if the business need requires. Are you willing to work holidays and possible weekends if required? Yes No * If identified as a top candidate, do you agree to a criminal background check (CBI)? Yes No * This positions requires tasks that involve bending, lifting, walking and carrying or using a force equal to lifting fifty pounds or heavier. In addition, you must be able to work outdoors and in extreme weather conditions. Can you perform these types of activities? Yes No Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
CA LOTTERY
Sacramento, California, United States
Job Description and Duties Th e Program Technician is a member of the front office staff in the district office and is responsible for providing information and assistance on rules, regulations, forms, claim status and account adjustment processes on behalf of players and retailers. This position requires knowledge of the Lottery rules and regulations, policies, computer systems, and customer service and security procedures. In addition, the Program Technician is responsible for adhering to the laws, rules, policies, and procedures pertaining to civil service employees in general, and specifically to employees of the California Lottery. See attached duty statement. This is an onsite opportunity to be part of a dynamic Lottery team for an exciting, new prize payment program to enhance the customer experience for the Milpitas area! May consider a Training & Development assignment. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements." It is highly recommended that you apply online using your CalCareers account. It is not necessary to return the contact letter if you applied electronically. Please ensure to monitor your email and/or CalCareers account for communication associated with your application submission. You will find additional information about the job in the Duty Statement . Working Conditions Office setting with workstations that are in proximity to other staff but are at least six feet apart. The position may have a rotating schedule for work location depending on the nature of the work being completed. Minimum Requirements You will find the Minimum Requirements in the Class Specification. PROGRAM TECHNICIAN Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-323554 Position #(s): 358-221-9927-008 Working Title: Customer Service Technician Classification: PROGRAM TECHNICIAN $2,917.00 - $3,920.00 A # of Positions: 1 Work Location: Santa Clara County Job Type: Permanent, Full Time Department Information Our mission is to provide supplemental funding for California’s public schools and colleges. We are passionate about creating a better tomorrow - one child at a time. The mix of talented people within our workplace reflects the rich diversity inherent within the State of California. We celebrate the contributions of each individual and strive to create a work environment that is inclusive, collaborative, and welcoming. We believe in California For All. We’re looking for energetic, creative, and talented employees to join our dynamic organization! We are a results-driven sales and marketing organization that contributes over $1 billion to public education every year. If you are looking for an opportunity to make a difference and you are motivated to use your knowledge and experience to build a challenging and satisfying career - look no further! The Lottery strives to create a work environment that supports the growth and development of its employees and recognizes the contribution of each individual. We also offer a variety of development opportunities for our staff, on-site security, on-site restaurants, Golden 1 ATM, and free parking. What are you waiting for? Apply today! Department Website: http://www.calottery.com Special Requirements The position(s) require(s) a Background Investigation be cleared prior to being hired. The California State Lottery Act provides that no person may be hired as an employee of the Commission if that person has been convicted of a felony or any gambling related offense. If you are basing your eligibility on education, ( http://www.calhr.ca.gov/state-hr-professionals/pages/job-descriptions.aspx ), provide your transcripts. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial ; official transcripts will be required upon appointment . Please redact birthdates and social security numbers. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 8/30/2022 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: CA State Lottery Attn: Human Resources JC 323554 700 N. 10th Street, MS#6-5 Sacramento , CA 95811 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: CA State Lottery Human Resources JC 323554 700 N. 10th Street, MS#6-5 Sacramento , CA 95811 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is optional. It may be included, but is not required. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Work experience assisting the public either in person or by phone Experience with Microsoft Office suite programs Ability to follow direction, evaluate situations accurately and take effective action Knowledge of modern office methods, equipment, and general procedures Bilingual skills are desirable but not required Benefits Benefit information can be found on the CalHR website and the CalPERS website. Please click on the link below to learn about the California State Civil Service Employee Benefits. Benefits Summary Contact Information The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position. Department Website: http://www.calottery.com Human Resources Contact: Human Resources JC 323554 (916) 822-8158 careers@calottery.com Hiring Unit Contact: Cristina Torres (916) 822-8370 ctorres@calottery.com Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: Equal Employment Opportunity Office (916) 822-8458 eeooffice@calottery.com California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Position Location Milpitas District Office 900 Hanson Court Milpitas, CA 95035 Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 8/30/2022
Job Description and Duties Th e Program Technician is a member of the front office staff in the district office and is responsible for providing information and assistance on rules, regulations, forms, claim status and account adjustment processes on behalf of players and retailers. This position requires knowledge of the Lottery rules and regulations, policies, computer systems, and customer service and security procedures. In addition, the Program Technician is responsible for adhering to the laws, rules, policies, and procedures pertaining to civil service employees in general, and specifically to employees of the California Lottery. See attached duty statement. This is an onsite opportunity to be part of a dynamic Lottery team for an exciting, new prize payment program to enhance the customer experience for the Milpitas area! May consider a Training & Development assignment. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements." It is highly recommended that you apply online using your CalCareers account. It is not necessary to return the contact letter if you applied electronically. Please ensure to monitor your email and/or CalCareers account for communication associated with your application submission. You will find additional information about the job in the Duty Statement . Working Conditions Office setting with workstations that are in proximity to other staff but are at least six feet apart. The position may have a rotating schedule for work location depending on the nature of the work being completed. Minimum Requirements You will find the Minimum Requirements in the Class Specification. PROGRAM TECHNICIAN Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-323554 Position #(s): 358-221-9927-008 Working Title: Customer Service Technician Classification: PROGRAM TECHNICIAN $2,917.00 - $3,920.00 A # of Positions: 1 Work Location: Santa Clara County Job Type: Permanent, Full Time Department Information Our mission is to provide supplemental funding for California’s public schools and colleges. We are passionate about creating a better tomorrow - one child at a time. The mix of talented people within our workplace reflects the rich diversity inherent within the State of California. We celebrate the contributions of each individual and strive to create a work environment that is inclusive, collaborative, and welcoming. We believe in California For All. We’re looking for energetic, creative, and talented employees to join our dynamic organization! We are a results-driven sales and marketing organization that contributes over $1 billion to public education every year. If you are looking for an opportunity to make a difference and you are motivated to use your knowledge and experience to build a challenging and satisfying career - look no further! The Lottery strives to create a work environment that supports the growth and development of its employees and recognizes the contribution of each individual. We also offer a variety of development opportunities for our staff, on-site security, on-site restaurants, Golden 1 ATM, and free parking. What are you waiting for? Apply today! Department Website: http://www.calottery.com Special Requirements The position(s) require(s) a Background Investigation be cleared prior to being hired. The California State Lottery Act provides that no person may be hired as an employee of the Commission if that person has been convicted of a felony or any gambling related offense. If you are basing your eligibility on education, ( http://www.calhr.ca.gov/state-hr-professionals/pages/job-descriptions.aspx ), provide your transcripts. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial ; official transcripts will be required upon appointment . Please redact birthdates and social security numbers. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 8/30/2022 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: CA State Lottery Attn: Human Resources JC 323554 700 N. 10th Street, MS#6-5 Sacramento , CA 95811 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: CA State Lottery Human Resources JC 323554 700 N. 10th Street, MS#6-5 Sacramento , CA 95811 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is optional. It may be included, but is not required. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Work experience assisting the public either in person or by phone Experience with Microsoft Office suite programs Ability to follow direction, evaluate situations accurately and take effective action Knowledge of modern office methods, equipment, and general procedures Bilingual skills are desirable but not required Benefits Benefit information can be found on the CalHR website and the CalPERS website. Please click on the link below to learn about the California State Civil Service Employee Benefits. Benefits Summary Contact Information The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position. Department Website: http://www.calottery.com Human Resources Contact: Human Resources JC 323554 (916) 822-8158 careers@calottery.com Hiring Unit Contact: Cristina Torres (916) 822-8370 ctorres@calottery.com Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: Equal Employment Opportunity Office (916) 822-8458 eeooffice@calottery.com California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Position Location Milpitas District Office 900 Hanson Court Milpitas, CA 95035 Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 8/30/2022
TEXAS PARKS AND WILDLIFE
Mathis, Texas, United States
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES can be found at http://www.hr.sao.texas.gov/CompensationSystem/JobDescriptions VETERAN'S PREFERENCE: If you choose to claim veteran's employment preference including surviving spouse or orphan of a veteran as outlined by the State of Texas, you must attach a DD214 at the time your application is submitted. If you have questions regarding this requirement, please visit our Veteran's Hiring Reference page at https://tpwd.texas.gov/job/veterans/ FOR NEW HIRES/REHIRES: Health insurance is available the 1st of the following month after a 60-day waiting period. TO APPLY: Application must be completed at: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en HIRING CONTACT: Randy Bates, (361) 537-7040 PHYSICAL WORK ADDRESS: TPWD Lake Corpus Christi State Park, 23194 Park Rd 25, Mathis, TX 78368 GENERAL DESCRIPTION Under the direction of the Office Manager/Team Leader, this position performs entry-level customer service work including performing general clerical duties and providing information to the public for Lake Corpus Christi State Park. Duties may include assisting with the daily operations of revenue collection and accounting, permit sales, automated registration and reservation of visitors, and answering telephones. Prepares correspondence and reports. Performs general cleaning of park headquarters. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS Education: Graduation from High School or GED. Experience: One year experience in general clerical, cash handling, or customer service. Licensure: If driving is required, applicant must possess a valid State driver's license. PREFERRED QUALIFICATIONS Experience: Experience with cash handling; Experience in accounting. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of general office skills; Knowledge of basic mathematics; Knowledge of fiscal control policies, public safety, and revenue reporting concepts; Knowledge of office practices and administrative procedures. Skill in using MS Word, Excel, and Outlook; Skill in effective verbal and written communication; Skill in basic report writing for completing various daily and weekly reports; Skill in general routine office cleaning; Skill in providing quality customer service in a courteous and professional manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Skill in using standard office equipment; Skill in training others; Ability to accurately handle cash and account for revenue collected; Ability to handle multiple tasks effectively; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to prepare and maintain detailed records, files and reports; Ability to respond to public inquiries in a timely manner; Ability to perform manual labor, including lifting supplies and materials up to 20 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; Required to adjust to changing schedules; Required to work overtime, as necessary; Required to perform manual labor, including lifting supplies and materials up to 20 lbs.; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Must conform to TPWD dress and grooming standards, work rules, and safety procedures; Non-smoking environment in State building and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Aug 31, 2022, 4:59:00 AM
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES can be found at http://www.hr.sao.texas.gov/CompensationSystem/JobDescriptions VETERAN'S PREFERENCE: If you choose to claim veteran's employment preference including surviving spouse or orphan of a veteran as outlined by the State of Texas, you must attach a DD214 at the time your application is submitted. If you have questions regarding this requirement, please visit our Veteran's Hiring Reference page at https://tpwd.texas.gov/job/veterans/ FOR NEW HIRES/REHIRES: Health insurance is available the 1st of the following month after a 60-day waiting period. TO APPLY: Application must be completed at: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en HIRING CONTACT: Randy Bates, (361) 537-7040 PHYSICAL WORK ADDRESS: TPWD Lake Corpus Christi State Park, 23194 Park Rd 25, Mathis, TX 78368 GENERAL DESCRIPTION Under the direction of the Office Manager/Team Leader, this position performs entry-level customer service work including performing general clerical duties and providing information to the public for Lake Corpus Christi State Park. Duties may include assisting with the daily operations of revenue collection and accounting, permit sales, automated registration and reservation of visitors, and answering telephones. Prepares correspondence and reports. Performs general cleaning of park headquarters. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS Education: Graduation from High School or GED. Experience: One year experience in general clerical, cash handling, or customer service. Licensure: If driving is required, applicant must possess a valid State driver's license. PREFERRED QUALIFICATIONS Experience: Experience with cash handling; Experience in accounting. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of general office skills; Knowledge of basic mathematics; Knowledge of fiscal control policies, public safety, and revenue reporting concepts; Knowledge of office practices and administrative procedures. Skill in using MS Word, Excel, and Outlook; Skill in effective verbal and written communication; Skill in basic report writing for completing various daily and weekly reports; Skill in general routine office cleaning; Skill in providing quality customer service in a courteous and professional manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Skill in using standard office equipment; Skill in training others; Ability to accurately handle cash and account for revenue collected; Ability to handle multiple tasks effectively; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to prepare and maintain detailed records, files and reports; Ability to respond to public inquiries in a timely manner; Ability to perform manual labor, including lifting supplies and materials up to 20 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; Required to adjust to changing schedules; Required to work overtime, as necessary; Required to perform manual labor, including lifting supplies and materials up to 20 lbs.; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Must conform to TPWD dress and grooming standards, work rules, and safety procedures; Non-smoking environment in State building and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Aug 31, 2022, 4:59:00 AM
TEXAS PARKS AND WILDLIFE
Calliham, Texas, United States
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES can be found at http://www.hr.sao.texas.gov/CompensationSystem/JobDescriptions VETERAN'S PREFERENCE: If you choose to claim veteran's employment preference including surviving spouse or orphan of a veteran as outlined by the State of Texas, you must attach a DD214 at the time your application is submitted. If you have questions regarding this requirement, please visit our Veteran's Hiring Reference page at https://tpwd.texas.gov/job/veterans/ FOR NEW HIRES/REHIRES: Health insurance is available the 1st of the following month after a 60-day waiting period. TO APPLY: Application must be completed at: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en HIRING CONTACT: Carol Hatley, (361) 786-3868 PHYSICAL WORK ADDRESS: TPWD Choke Canyon State Park, 358 Recreation Rd. 8, Calliham, TX 78007 GENERAL DESCRIPTION Under the direction of the Office Manager/Team Leader, this position performs entry-level customer service work including performing general clerical duties and providing information to the public for Choke Canyon State Park. Duties may include assisting with the daily operations of revenue collection and accounting, permit sales, automated registration and reservation of visitors, and answering telephones. Prepares correspondence and reports. Performs general cleaning of park headquarters. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS Education: Graduation from High School or GED. Experience: CSR IA - No experience CSR IB - One year experience in general clerical, cash handling, or customer service. Licensure: If driving is required, applicant must possess a valid State driver's license. PREFERRED QUALIFICATIONS Experience: Experience with cash handling; Experience in accounting. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of general office skills; Knowledge of basic mathematics; Knowledge of fiscal control policies, public safety, and revenue reporting concepts; Knowledge of office practices and administrative procedures; Skill in using MS Word, Excel, and Outlook; Skill in effective verbal and written communication; Skill in basic report writing for completing various daily and weekly reports; Skill in general routine office cleaning; Skill in providing quality customer service in a courteous and professional manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Skill in using standard office equipment; Skill in training others; Ability to accurately handle cash and account for revenue collected; Ability to handle multiple tasks effectively; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to prepare and maintain detailed records, files and reports; Ability to respond to public inquiries in a timely manner; Ability to perform manual labor, including lifting supplies and materials up to 20 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS Required to work 10 to 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; Required to adjust to changing schedules; Required to work overtime, as necessary; This position will fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued, eligibility for longevity pay, and health insurance rates; Required to perform manual labor, including lifting supplies and materials up to 20 lbs.; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Must conform to TPWD dress and grooming standards, work rules, and safety procedures; Non-smoking environment in State building and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Aug 30, 2022, 11:59:00 PM
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES can be found at http://www.hr.sao.texas.gov/CompensationSystem/JobDescriptions VETERAN'S PREFERENCE: If you choose to claim veteran's employment preference including surviving spouse or orphan of a veteran as outlined by the State of Texas, you must attach a DD214 at the time your application is submitted. If you have questions regarding this requirement, please visit our Veteran's Hiring Reference page at https://tpwd.texas.gov/job/veterans/ FOR NEW HIRES/REHIRES: Health insurance is available the 1st of the following month after a 60-day waiting period. TO APPLY: Application must be completed at: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en HIRING CONTACT: Carol Hatley, (361) 786-3868 PHYSICAL WORK ADDRESS: TPWD Choke Canyon State Park, 358 Recreation Rd. 8, Calliham, TX 78007 GENERAL DESCRIPTION Under the direction of the Office Manager/Team Leader, this position performs entry-level customer service work including performing general clerical duties and providing information to the public for Choke Canyon State Park. Duties may include assisting with the daily operations of revenue collection and accounting, permit sales, automated registration and reservation of visitors, and answering telephones. Prepares correspondence and reports. Performs general cleaning of park headquarters. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS Education: Graduation from High School or GED. Experience: CSR IA - No experience CSR IB - One year experience in general clerical, cash handling, or customer service. Licensure: If driving is required, applicant must possess a valid State driver's license. PREFERRED QUALIFICATIONS Experience: Experience with cash handling; Experience in accounting. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of general office skills; Knowledge of basic mathematics; Knowledge of fiscal control policies, public safety, and revenue reporting concepts; Knowledge of office practices and administrative procedures; Skill in using MS Word, Excel, and Outlook; Skill in effective verbal and written communication; Skill in basic report writing for completing various daily and weekly reports; Skill in general routine office cleaning; Skill in providing quality customer service in a courteous and professional manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Skill in using standard office equipment; Skill in training others; Ability to accurately handle cash and account for revenue collected; Ability to handle multiple tasks effectively; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to prepare and maintain detailed records, files and reports; Ability to respond to public inquiries in a timely manner; Ability to perform manual labor, including lifting supplies and materials up to 20 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS Required to work 10 to 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; Required to adjust to changing schedules; Required to work overtime, as necessary; This position will fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued, eligibility for longevity pay, and health insurance rates; Required to perform manual labor, including lifting supplies and materials up to 20 lbs.; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Must conform to TPWD dress and grooming standards, work rules, and safety procedures; Non-smoking environment in State building and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Aug 30, 2022, 11:59:00 PM
Texas Tech University Health Sciences Center
Lubbock, TX, United States
Position Description This position is responsible for assuring smooth operation of the front clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position may responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may be responsible for cash. Major/Essential Functions Maintain call rate of 95% completion Verify insurance E-fax assignment Mailroom distribution Receives all incoming calls for the clinic. Prepares schedule of daily appointments for distribution as necessary, and notifies clinic staff of any changes. Requests necessary charts from medical records. Receives patients, makes appropriate notations on charts and fee sheets. Keeps daily count of patients seen for weekly and monthly reports. Contacts patients who have missed appointments. Coordinates referral appointments to other clinics. Maintains required files in clinic. Checks billing information; making corrections as necessary. Takes information from patient or pharmacist concerning prescription refills, lab reports, etc. Coordinating information and requests with physician. Processes clinic charge sheets and logs fee sheets. Receipts payments for clinic services. Assists patients with applications and forms and with questions on their accounts. Maintains account activity data for daily reports for the business office. Files insurance claims for patients who request this service. Assists patients with problems with insurance companies and filing procedures. Follows up on claims submitted to insurance companies. Notes denial of insurance claim and reason on patient accounts. Sends itemized statements to patients, employers or insurance companies as requested. Performs other work as required. Required Qualifications High school diploma or equivalent. 3 years Customer Service, office or related experience, with 2 of those years in a healthcare setting preferred. Additional education may substitute for the experience requirement. Required Attachments Cover Letter, Resume / CV Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage. EEO Statement As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant's race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran. Jeanne Clery Act The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.
Position Description This position is responsible for assuring smooth operation of the front clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position may responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may be responsible for cash. Major/Essential Functions Maintain call rate of 95% completion Verify insurance E-fax assignment Mailroom distribution Receives all incoming calls for the clinic. Prepares schedule of daily appointments for distribution as necessary, and notifies clinic staff of any changes. Requests necessary charts from medical records. Receives patients, makes appropriate notations on charts and fee sheets. Keeps daily count of patients seen for weekly and monthly reports. Contacts patients who have missed appointments. Coordinates referral appointments to other clinics. Maintains required files in clinic. Checks billing information; making corrections as necessary. Takes information from patient or pharmacist concerning prescription refills, lab reports, etc. Coordinating information and requests with physician. Processes clinic charge sheets and logs fee sheets. Receipts payments for clinic services. Assists patients with applications and forms and with questions on their accounts. Maintains account activity data for daily reports for the business office. Files insurance claims for patients who request this service. Assists patients with problems with insurance companies and filing procedures. Follows up on claims submitted to insurance companies. Notes denial of insurance claim and reason on patient accounts. Sends itemized statements to patients, employers or insurance companies as requested. Performs other work as required. Required Qualifications High school diploma or equivalent. 3 years Customer Service, office or related experience, with 2 of those years in a healthcare setting preferred. Additional education may substitute for the experience requirement. Required Attachments Cover Letter, Resume / CV Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage. EEO Statement As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant's race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran. Jeanne Clery Act The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.
CHARLESTON COUNTY, SC
North Charleston, SC, United States
Description The position will be responsible for general maintenance, monitoring, troubleshooting, and repair of the County's parking facilities. HIRING HOURLY RANGE: $15.00 - $18.60 OPEN UNTIL FILLED - APPLICATION REVIEW BEGINS IMMEDIATELY Duties and Responsibilities Duties include: * Extensive monitoring and interaction with the Parking Access Revenue Control System (PARCS) to maximize performance and potential revenues, including routine maintenance and diagnosis of any hardware/software issues. * Extensive computer knowledge is required, as the candidate will utilize various programs/applications throughout the shift. * Actively engaging in custodial duties including but not limited to restrooms, trash removal, sweeping and other duties as assigned. * Recommend to parking management any changes that would result in a smoother operation. * Provide excellent customer service skills while maintaining a safe environment for citizens, visitors, and employees to Charleston County. (ex. Communication via CCTV, Phone, E-mail and Orally) * Perform the duties of CSR I to include filling out daily Shift Reports. * Cash handling-must be able to operate a cash register. * Must be able to work flexible shifts. Minimum Qualifications Position requires a high school diploma, GED or minimum of 2 years customer service experience, supplemented with one year trades work experience in custodial, cash handling, and call center disciplines. Parking Experience is preferred. Position requires extensive walking and standing throughout the shift. Must possess a valid SC driver's license, or the ability to obtain one upon acceptance of the position is preferred. Applicant will be required to drive various County vehicles. The employee must be able engage in both sedentary tasks and strenuous activities requiring the lifting of over 40 lbs. Must be able to work in different weather environments and around vehicles. Must be available to work in Emergency Activations. Applicant will be subject to a criminal background check.Closing Date/Time:
Description The position will be responsible for general maintenance, monitoring, troubleshooting, and repair of the County's parking facilities. HIRING HOURLY RANGE: $15.00 - $18.60 OPEN UNTIL FILLED - APPLICATION REVIEW BEGINS IMMEDIATELY Duties and Responsibilities Duties include: * Extensive monitoring and interaction with the Parking Access Revenue Control System (PARCS) to maximize performance and potential revenues, including routine maintenance and diagnosis of any hardware/software issues. * Extensive computer knowledge is required, as the candidate will utilize various programs/applications throughout the shift. * Actively engaging in custodial duties including but not limited to restrooms, trash removal, sweeping and other duties as assigned. * Recommend to parking management any changes that would result in a smoother operation. * Provide excellent customer service skills while maintaining a safe environment for citizens, visitors, and employees to Charleston County. (ex. Communication via CCTV, Phone, E-mail and Orally) * Perform the duties of CSR I to include filling out daily Shift Reports. * Cash handling-must be able to operate a cash register. * Must be able to work flexible shifts. Minimum Qualifications Position requires a high school diploma, GED or minimum of 2 years customer service experience, supplemented with one year trades work experience in custodial, cash handling, and call center disciplines. Parking Experience is preferred. Position requires extensive walking and standing throughout the shift. Must possess a valid SC driver's license, or the ability to obtain one upon acceptance of the position is preferred. Applicant will be required to drive various County vehicles. The employee must be able engage in both sedentary tasks and strenuous activities requiring the lifting of over 40 lbs. Must be able to work in different weather environments and around vehicles. Must be available to work in Emergency Activations. Applicant will be subject to a criminal background check.Closing Date/Time:
City of Kansas City, MO
Kansas City, Missouri, United States
Several full-time positions available with the Water Department, Consumer Service Division: located at 4600 East 63rd Street Salary Range: $18.37-$28.01/hour Normal Work Days/Hours: Monday-Friday; 8:00 a.m.-5:00 p.m. (full-time telework available after 6-month probational period and performing to expectations) Application Deadline Date:August 29, 2022 *Employees who hold the exact position title, have successfully completed their 6-month probationary period, and wish to be considered for a lateral transfer into the posted position, must contact the department directly. All others interested must submit an application to be considered for this posted Job Opening. Responsibilities Communicates with customers by phone or in person in a professional and courteous manner. Investigates and resolves general customer inquiries, requests, complaints, and account billing issues timely and accurately through research, account analysis, and referencing ordinances, policies, and procedures. Clearly and accurately records all customer interactions and changes to accounts, including billing complaints, service rendered or service failures, and routes information to appropriate departments for investigation or follow-up. Processes orders for installation, turn-ons, discontinuation, or change in service. Maintains and promotes positive customer relations and goodwill. Qualifications REQUIRES high school graduation and 1 year of public or private sector experience in customer service work; OR an equivalent combination of qualifying education and experience. Other Information URGENT!!! CRITICAL RECRUITMENT INFORMATION QUESTIONS REGARDING AVIATION POSITIONS SHOULD BE DIRECTED TO THE AVIATION DEPARTMENT AT 816-243-3010. POSITIONS POSTED FOR THE WATER DEPARTMENT ARE FOR THE WATER DEPARTMENT ONLY . QUESTIONS REGARDING THESE POSITIONS SHOULD BE DIRECTED TO 816-513-0253. IF YOU SEE THE SAME POSITION TITLE POSTED FOR A DIFFERENT DEPARTMENT, YOU MUST SUBMIT A SEPARATE APPLICATION TO BE CONSIDERED BY THE OTHER CITY DEPARTMENT. The evaluation of applications is based only on the information submitted by the application deadline. Therefore, in order to have your application properly considered, you should include all relevant dates, i.e., attendance at educational institutions, date degree(s) conferred, etc. Further, you should provide detailed description of relevant work experience/dates, including months/years of employment. Failure to submit a completed application may eliminate you from the selection process. Resumes may be filed to determine eligibility, but an official City application must be completed prior to appointment. For positions requiring college education as part of the minimum requirement and/or an equivalency, the minimum education requirement is high school graduation. The requirement of "high school graduation" also includes the state-issued GED certificate. For positions that require an accredited degree, qualifying professional, responsible experience must be obtained AFTER receipt of the accredited degree. Unless otherwise stated, the requirement of "an accredited" degree includes only those degrees obtained from colleges or universities listed with the U. S. Department of Education and recognized by the U.S. Secretary of Education. If claiming military veterans preference points, you must attach a copy of your DD-214 or other qualifying documents prior to the application deadline. Applications submitted in person or by USPS mail must be received by the published Application Deadline, 5:00P.M., C.T. Applications submitted by FAX or online must be received by the published Application Deadline, midnight, C.T. All positions require successful completion of a pre-employment criminal history/background check. Non-residents, if appointed, must establish residency within the city limits of Kansas City, MO within nine months. The City of KCMO is an equal opportunity employer committed to a diverse workforce. EOE. POLICY OF NON DISCRIMINATION ON THE BASIS OF DISABILITY The City of KCMO does not discriminate on the basis of disability in the admission or access to, or treatment or employment in, its programs or activities. Any applicant requiring an accommodation should contact the Human Resources Department, Recruitment & Selections Division at (816) 513-1945.
Several full-time positions available with the Water Department, Consumer Service Division: located at 4600 East 63rd Street Salary Range: $18.37-$28.01/hour Normal Work Days/Hours: Monday-Friday; 8:00 a.m.-5:00 p.m. (full-time telework available after 6-month probational period and performing to expectations) Application Deadline Date:August 29, 2022 *Employees who hold the exact position title, have successfully completed their 6-month probationary period, and wish to be considered for a lateral transfer into the posted position, must contact the department directly. All others interested must submit an application to be considered for this posted Job Opening. Responsibilities Communicates with customers by phone or in person in a professional and courteous manner. Investigates and resolves general customer inquiries, requests, complaints, and account billing issues timely and accurately through research, account analysis, and referencing ordinances, policies, and procedures. Clearly and accurately records all customer interactions and changes to accounts, including billing complaints, service rendered or service failures, and routes information to appropriate departments for investigation or follow-up. Processes orders for installation, turn-ons, discontinuation, or change in service. Maintains and promotes positive customer relations and goodwill. Qualifications REQUIRES high school graduation and 1 year of public or private sector experience in customer service work; OR an equivalent combination of qualifying education and experience. Other Information URGENT!!! CRITICAL RECRUITMENT INFORMATION QUESTIONS REGARDING AVIATION POSITIONS SHOULD BE DIRECTED TO THE AVIATION DEPARTMENT AT 816-243-3010. POSITIONS POSTED FOR THE WATER DEPARTMENT ARE FOR THE WATER DEPARTMENT ONLY . QUESTIONS REGARDING THESE POSITIONS SHOULD BE DIRECTED TO 816-513-0253. IF YOU SEE THE SAME POSITION TITLE POSTED FOR A DIFFERENT DEPARTMENT, YOU MUST SUBMIT A SEPARATE APPLICATION TO BE CONSIDERED BY THE OTHER CITY DEPARTMENT. The evaluation of applications is based only on the information submitted by the application deadline. Therefore, in order to have your application properly considered, you should include all relevant dates, i.e., attendance at educational institutions, date degree(s) conferred, etc. Further, you should provide detailed description of relevant work experience/dates, including months/years of employment. Failure to submit a completed application may eliminate you from the selection process. Resumes may be filed to determine eligibility, but an official City application must be completed prior to appointment. For positions requiring college education as part of the minimum requirement and/or an equivalency, the minimum education requirement is high school graduation. The requirement of "high school graduation" also includes the state-issued GED certificate. For positions that require an accredited degree, qualifying professional, responsible experience must be obtained AFTER receipt of the accredited degree. Unless otherwise stated, the requirement of "an accredited" degree includes only those degrees obtained from colleges or universities listed with the U. S. Department of Education and recognized by the U.S. Secretary of Education. If claiming military veterans preference points, you must attach a copy of your DD-214 or other qualifying documents prior to the application deadline. Applications submitted in person or by USPS mail must be received by the published Application Deadline, 5:00P.M., C.T. Applications submitted by FAX or online must be received by the published Application Deadline, midnight, C.T. All positions require successful completion of a pre-employment criminal history/background check. Non-residents, if appointed, must establish residency within the city limits of Kansas City, MO within nine months. The City of KCMO is an equal opportunity employer committed to a diverse workforce. EOE. POLICY OF NON DISCRIMINATION ON THE BASIS OF DISABILITY The City of KCMO does not discriminate on the basis of disability in the admission or access to, or treatment or employment in, its programs or activities. Any applicant requiring an accommodation should contact the Human Resources Department, Recruitment & Selections Division at (816) 513-1945.
TEXAS PARKS AND WILDLIFE
Mission, Texas, United States
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES can be found at http://www.hr.sao.texas.gov/CompensationSystem/JobDescriptions VETERAN'S PREFERENCE: If you choose to claim veteran's employment preference including surviving spouse or orphan of a veteran as outlined by the State of Texas, you must attach a DD214 at the time your application is submitted. If you have questions regarding this requirement, please visit our Veteran's Hiring Reference page at https://tpwd.texas.gov/job/veterans/ FOR NEW HIRES/REHIRES: Health insurance is available the 1st of the following month after a 60-day waiting period. TO APPLY: Application must be completed at: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en HIRING CONTACT: Yanira Lacio, (956) 584-9156 PHYSICAL WORK ADDRESS: TPWD Bentsen-Rio Grande Valley, 2800 South Bentsen Palm Drive, Mission, TX 78572 GENERAL DESCRIPTION Under the direction of the Office Manager/Team Leader, this position performs entry-level customer service work. Work involves general clerical duties and providing customer service and information to the public for Bentsen-Rio Grande Valley State Park. Duties include but are not limited to, assisting with the daily operations of revenue collection and accounting, permit sales, automated registration and reservation of visitors. Provides quality customer service, answers telephones, and provides information and assistance to the general public. Prepares correspondence and reports. Assists in performing and maintaining inventory of concession items for retail sales. Performs general cleaning of park headquarters. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS Education: Graduation from High School or GED. Experience: One year experience in general clerical, cash handling, or customer service. Licensure: If driving is required, applicant must possess a valid State driver's license. PREFERRED QUALIFICATIONS Experience: Two years experience in accounting, typing, filing, recordkeeping, data entry, word processing, and spreadsheet software. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of office practices and administrative procedures; Knowledge of basic mathematics; Knowledge of telephone procedures and etiquette; Skill in using MS Word, Excel, and Outlook; Skill in effective verbal and written communication; Skill in using standard office equipment; Skill in providing quality customer service in a courteous and professional manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Skill in general routine office cleaning; Skill in basic report writing for completing various daily and weekly reports; Ability to accurately handle cash and account for revenue collected; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to work under stressful conditions; Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities; Ability to accurately follow instructions; Ability to maintain confidentiality; Ability to maintain basic records; Ability to handle busy telephones; Ability to handle long lines of customers courteously and effectively; Ability to learn on-line registration system; Ability to learn new software applications; Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.; Ability to conduct work activities in accordance with the TPWD safety program. WORKING CONDITIONS Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; Required to adjust to changing schedules; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Must conform to TPWD dress and grooming standards, work rules and safety procedures; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Aug 26, 2022, 11:59:00 PM
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES can be found at http://www.hr.sao.texas.gov/CompensationSystem/JobDescriptions VETERAN'S PREFERENCE: If you choose to claim veteran's employment preference including surviving spouse or orphan of a veteran as outlined by the State of Texas, you must attach a DD214 at the time your application is submitted. If you have questions regarding this requirement, please visit our Veteran's Hiring Reference page at https://tpwd.texas.gov/job/veterans/ FOR NEW HIRES/REHIRES: Health insurance is available the 1st of the following month after a 60-day waiting period. TO APPLY: Application must be completed at: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en HIRING CONTACT: Yanira Lacio, (956) 584-9156 PHYSICAL WORK ADDRESS: TPWD Bentsen-Rio Grande Valley, 2800 South Bentsen Palm Drive, Mission, TX 78572 GENERAL DESCRIPTION Under the direction of the Office Manager/Team Leader, this position performs entry-level customer service work. Work involves general clerical duties and providing customer service and information to the public for Bentsen-Rio Grande Valley State Park. Duties include but are not limited to, assisting with the daily operations of revenue collection and accounting, permit sales, automated registration and reservation of visitors. Provides quality customer service, answers telephones, and provides information and assistance to the general public. Prepares correspondence and reports. Assists in performing and maintaining inventory of concession items for retail sales. Performs general cleaning of park headquarters. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS Education: Graduation from High School or GED. Experience: One year experience in general clerical, cash handling, or customer service. Licensure: If driving is required, applicant must possess a valid State driver's license. PREFERRED QUALIFICATIONS Experience: Two years experience in accounting, typing, filing, recordkeeping, data entry, word processing, and spreadsheet software. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of office practices and administrative procedures; Knowledge of basic mathematics; Knowledge of telephone procedures and etiquette; Skill in using MS Word, Excel, and Outlook; Skill in effective verbal and written communication; Skill in using standard office equipment; Skill in providing quality customer service in a courteous and professional manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Skill in general routine office cleaning; Skill in basic report writing for completing various daily and weekly reports; Ability to accurately handle cash and account for revenue collected; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to work under stressful conditions; Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities; Ability to accurately follow instructions; Ability to maintain confidentiality; Ability to maintain basic records; Ability to handle busy telephones; Ability to handle long lines of customers courteously and effectively; Ability to learn on-line registration system; Ability to learn new software applications; Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.; Ability to conduct work activities in accordance with the TPWD safety program. WORKING CONDITIONS Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; Required to adjust to changing schedules; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Must conform to TPWD dress and grooming standards, work rules and safety procedures; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Aug 26, 2022, 11:59:00 PM
City of Austin, TX
Austin, TX, United States
Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus four (4) years experience in billing, credit counseling, and customer service. Licenses and Certifications Required: None Notes to Applicants Position Overview This position will be primarily in the cashier office and perform cash handling functions. Duties and responsibilities specific to this position: Receive, transmit, safeguard and deposit all funds including cash, check, money order and credit card payments. Research, obtain, and analyze customer information to ensure permit, registration, and inspection payments are accurately applied in the database. Notify customers of balance due or discrepancies in their accounts. Balance and prepare daily reports of the monetary receipts totaling over three million dollars a year. Enter Cash Receipts (CRs) for the city accounting database, AIMS . Research, track, and process refund requests for customers, past due accounts, and chargebacks. Discuss billing and accounting operations with a diverse range of customers including division staff, and interdepartmental and external customers. APH Information This position supports Austin Public Health's Mission and Core Purpose identified in the Austin Public Health Strategic Plan . Departmental Competencies related to the position can be found on Austin Public Health's website . Immunization Requirement Due to high-risk areas, Austin Public Health employees must comply with the department's immunization policy. Regarding your Application: A detailed, complete City of Austin employment application is required to evaluate your qualifications. Please be thorough in completing the employment application and list all experience that is relevant to this position. The application and resume must include dates (month and year) for each job history entry. In addition, the resume information must match the information on the application. Please describe your specific experience as it relates to the minimum and preferred qualifications when responding to the supplemental questions on the application. Work experience listed must include month, year, and a verifiable Supervisor or Human Resources phone number. Incomplete applications will not be considered. Each individual who submits an Application as provided in the Municipal Civil Service Rules and meets the Minimum Qualifications for a Competitive Position shall be considered a Candidate for that Position. Employees, in Good Standing, who are candidates within the Department or division that the Position resides in and who meet the Minimum and Preferred Qualifications (if any) of the Position will be included in the initial interview. The responses to the supplemental questions should reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information. Salary and Benefits: Salary is commensurate with experience and qualifications. This position comes with a comprehensive benefits package consisting of medical and dental coverage, paid sick, vacation, and personal time, and a retirement plan. If you are selected to interview: Military/Veterans must provide a copy of their DD214 at the time of the initial interview to receive military/veteran interview preference. This position will require a pre-employment Criminal Background Investigation ( CBI ). If you are identified as a top candidate, verification of your education, which may include High School graduation or GED , undergraduate and/or graduate degrees, will be required. Electronic Notification to Applications: Applicants will be notified via e-mail to communicate important information related to the status of their application as part of an ongoing effort to increase operational efficiency, promote a green environment and minimize delays and costs. Please ensure that the email address and contact information you provide are current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our e-mails or fail to check your inbox in a timely manner Applicants are encouraged to apply immediately. Please note that the Department may close the job posting at any time after 7 days. When public health responds to an emergency you may be assigned activities that are outside your regular job description. This may involve responding at any time, including nights and weekends with possible deployment to locations other than the Austin Public Health. This position is eligible for Public Service Loan Forgiveness ( PSF ) Program. This program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. Pay Range $20.81 - $26.54 Hours Monday through Friday, 7:45 a.m. to 4:45 p.m. Job Close Date 08/19/2022 Type of Posting Division Only Department Austin Public Health Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 1520 Rutherford Ln, Bldg 1 Ste 205, Austin, TX 78754 Preferred Qualifications Preferred Experience: Data entry experience Bilingual English/Spanish Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Answers complicated customer requests or inquiries concerning services, products, billing, and equipment. Resolves customer issues with one call resolution. Prepares cases for support services and other city departments. Processes corrections to customer accounts. Extracts data from city databases and create reports. Coordinates mailings to customers. Maintains and files all generated service requests. Receives by email, fax, or phone, frontline and escalated inquiries from customers, contractors, and other city departments requiring research, support preparation and reporting. Verifies customer accounts and active services using various databases and software applications. Researches customer account information and history to explain services, charges, and adjustments. Logs customer complaints, creates and updates service requests, and routes to the appropriate department(s) and/or personnel. Responsibilities - Supervision and/or Leadership Exercised: May lead and train others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of basic accounting and billing procedures. Knowledge of city practice, policy and procedures. Knowledge of good customer relations practices. Knowledge of credit collection practices. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software. Skill in planning and organizing. Ability to handle conflict and uncertain situations. Ability to work with frequent interruptions and changes in priorities. Ability to train others. Ability to establish and maintain effective communication and working relationships with city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The Minimum qualifications for the Customer Service Representative Senior position requires: Graduation from an accredited high school or equivalent, plus four (4) years experience in billing, credit counseling, and customer service. Do you meet the Minimum Qualifications of this position? Yes No * Are you a current Austin Public Health - Environmental Health Services Division employee? Yes No * If identified as a top candidate, do you agree to a Criminal Background Investigation (CBI)? Yes No * Please provide an example of when you showed initiative and also include what happened as a result. (Open Ended Question) * Please describe your experience, including the number of years, managing interpersonal relationships with the ability to work as part of a team. (Open Ended Question) * Due to working in high risk areas, applicants applying for this position must comply with the departments immunization policy as a condition of employment. Can you meet this requirement? Yes, I will comply to the vaccinations required by the APH department No, I cannot meet this requirement * Select the statement that best describes your English/Spanish bilingual fluency level. I speak both English and Spanish fluently I speak some Spanish I understand some Spanish I am fluent in English only * What do you consider the key criteria for training to be effective? (Open Ended Question) * In the prior twelve months have you been employed by, owned any interest in, or been an officer or board member, for any business entity, including a non-profit organization, that is transacting any business with the City of Austin, including a recipient of any contracts, grants, or any funds of any kind from the City of Austin? Yes No Don't know If you answered yes to the previous question, please explain below. (Open Ended Question) Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus four (4) years experience in billing, credit counseling, and customer service. Licenses and Certifications Required: None Notes to Applicants Position Overview This position will be primarily in the cashier office and perform cash handling functions. Duties and responsibilities specific to this position: Receive, transmit, safeguard and deposit all funds including cash, check, money order and credit card payments. Research, obtain, and analyze customer information to ensure permit, registration, and inspection payments are accurately applied in the database. Notify customers of balance due or discrepancies in their accounts. Balance and prepare daily reports of the monetary receipts totaling over three million dollars a year. Enter Cash Receipts (CRs) for the city accounting database, AIMS . Research, track, and process refund requests for customers, past due accounts, and chargebacks. Discuss billing and accounting operations with a diverse range of customers including division staff, and interdepartmental and external customers. APH Information This position supports Austin Public Health's Mission and Core Purpose identified in the Austin Public Health Strategic Plan . Departmental Competencies related to the position can be found on Austin Public Health's website . Immunization Requirement Due to high-risk areas, Austin Public Health employees must comply with the department's immunization policy. Regarding your Application: A detailed, complete City of Austin employment application is required to evaluate your qualifications. Please be thorough in completing the employment application and list all experience that is relevant to this position. The application and resume must include dates (month and year) for each job history entry. In addition, the resume information must match the information on the application. Please describe your specific experience as it relates to the minimum and preferred qualifications when responding to the supplemental questions on the application. Work experience listed must include month, year, and a verifiable Supervisor or Human Resources phone number. Incomplete applications will not be considered. Each individual who submits an Application as provided in the Municipal Civil Service Rules and meets the Minimum Qualifications for a Competitive Position shall be considered a Candidate for that Position. Employees, in Good Standing, who are candidates within the Department or division that the Position resides in and who meet the Minimum and Preferred Qualifications (if any) of the Position will be included in the initial interview. The responses to the supplemental questions should reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information. Salary and Benefits: Salary is commensurate with experience and qualifications. This position comes with a comprehensive benefits package consisting of medical and dental coverage, paid sick, vacation, and personal time, and a retirement plan. If you are selected to interview: Military/Veterans must provide a copy of their DD214 at the time of the initial interview to receive military/veteran interview preference. This position will require a pre-employment Criminal Background Investigation ( CBI ). If you are identified as a top candidate, verification of your education, which may include High School graduation or GED , undergraduate and/or graduate degrees, will be required. Electronic Notification to Applications: Applicants will be notified via e-mail to communicate important information related to the status of their application as part of an ongoing effort to increase operational efficiency, promote a green environment and minimize delays and costs. Please ensure that the email address and contact information you provide are current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our e-mails or fail to check your inbox in a timely manner Applicants are encouraged to apply immediately. Please note that the Department may close the job posting at any time after 7 days. When public health responds to an emergency you may be assigned activities that are outside your regular job description. This may involve responding at any time, including nights and weekends with possible deployment to locations other than the Austin Public Health. This position is eligible for Public Service Loan Forgiveness ( PSF ) Program. This program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. Pay Range $20.81 - $26.54 Hours Monday through Friday, 7:45 a.m. to 4:45 p.m. Job Close Date 08/19/2022 Type of Posting Division Only Department Austin Public Health Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 1520 Rutherford Ln, Bldg 1 Ste 205, Austin, TX 78754 Preferred Qualifications Preferred Experience: Data entry experience Bilingual English/Spanish Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Answers complicated customer requests or inquiries concerning services, products, billing, and equipment. Resolves customer issues with one call resolution. Prepares cases for support services and other city departments. Processes corrections to customer accounts. Extracts data from city databases and create reports. Coordinates mailings to customers. Maintains and files all generated service requests. Receives by email, fax, or phone, frontline and escalated inquiries from customers, contractors, and other city departments requiring research, support preparation and reporting. Verifies customer accounts and active services using various databases and software applications. Researches customer account information and history to explain services, charges, and adjustments. Logs customer complaints, creates and updates service requests, and routes to the appropriate department(s) and/or personnel. Responsibilities - Supervision and/or Leadership Exercised: May lead and train others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of basic accounting and billing procedures. Knowledge of city practice, policy and procedures. Knowledge of good customer relations practices. Knowledge of credit collection practices. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software. Skill in planning and organizing. Ability to handle conflict and uncertain situations. Ability to work with frequent interruptions and changes in priorities. Ability to train others. Ability to establish and maintain effective communication and working relationships with city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The Minimum qualifications for the Customer Service Representative Senior position requires: Graduation from an accredited high school or equivalent, plus four (4) years experience in billing, credit counseling, and customer service. Do you meet the Minimum Qualifications of this position? Yes No * Are you a current Austin Public Health - Environmental Health Services Division employee? Yes No * If identified as a top candidate, do you agree to a Criminal Background Investigation (CBI)? Yes No * Please provide an example of when you showed initiative and also include what happened as a result. (Open Ended Question) * Please describe your experience, including the number of years, managing interpersonal relationships with the ability to work as part of a team. (Open Ended Question) * Due to working in high risk areas, applicants applying for this position must comply with the departments immunization policy as a condition of employment. Can you meet this requirement? Yes, I will comply to the vaccinations required by the APH department No, I cannot meet this requirement * Select the statement that best describes your English/Spanish bilingual fluency level. I speak both English and Spanish fluently I speak some Spanish I understand some Spanish I am fluent in English only * What do you consider the key criteria for training to be effective? (Open Ended Question) * In the prior twelve months have you been employed by, owned any interest in, or been an officer or board member, for any business entity, including a non-profit organization, that is transacting any business with the City of Austin, including a recipient of any contracts, grants, or any funds of any kind from the City of Austin? Yes No Don't know If you answered yes to the previous question, please explain below. (Open Ended Question) Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
City of Austin, TX
Austin, TX, United States
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor's degree from an accredited college or university with major coursework in a field related to the job, plus four (4) years of related experience, including two (2) years of experience which were in a supervisory capacity. Experience may substitute for education up to four (4) years. Licenses and Certifications Required: None. Notes to Applicants The purpose of the AE Customer Service Manager is operational and at times technical oversight of the utility contact center - working with other workgroups collaboratively to the mission/goals of AE are met. This position works to lead, develop and motivate a staff of contact center representatives, leads and supervisors. This position handles customer interactions and works to successfully resolve escalations. Responsible to ensure the customer experience is positive and coach staff to meet this expectation. The Manager, AE Customer Service interacts and communicates with all levels of leadership up to VP and DGM . They are able to effectively communicate performance results as well as mitigation plans as needed. Leads staff to successfully interact with customers for a positive customer experience. Fosters an environment to ensure positive and consistent customer experience. Develop team members for future leadership opportunities. Handles/troubleshoots customer interactions and escalations. Works collaboratively with other leaders/managers inside and outside of customer care. Provides staff with consistent and timely feedback related to performance. Evaluates, develops, and implements process improvement programs. Evaluates and deploys new technology methods to improve employee and customer experience. Work Hours: Work Hours are 8am - 5pm Monday through Friday. As a member of the Contact Center Leadership team, the work schedule may require working weekends and/or working evening hours. As an Essential Employee, this position requires flexibility in hours and assignments and availability to respond to various assignments that may be of emergency nature. Please note: These essential functions as described are not all of the functions related to this position. Employment Application: The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications. The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application.. Résumés will not be accepted and statements such as "see résumé" will not be accepted. You may use "N/A" for fields that are not applicable. Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed. Assessments: Your skill level in some of the competency areas for this job may be assessed through skills testing. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.. If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. This position requires a criminal background investigation. Fair Labor Standards Act: This position is considered FLSA Exempt. Exempt employees are salaried and, except as provided, are not eligible for overtime compensation. Work Schedule: This position is categorized as Essential Personnel with the City of Austin. Essential staff are required to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Essential employees ensure the continuance of key operations for the City of Austin. Work hours may include after hours, holidays, and weekends. Shifts may change according to departmental needs. Employee may be required to work additional hours outside of regular work schedule. Pay Range $42.71 - $56.59 per hour Hours Work Hours are 8:00 a.m. - 5:00 p.m. Monday through Friday. As a member of the Contact Center Leadership team, the work schedule may require working weekends and/or working evening hours. As an Essential Employee, this position requires flexibility in hours and assignments and availability to respond to various assignments that may be of emergency nature. Job Close Date 08/26/2022 Type of Posting Reserved for City Employees Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 4815 Mueller Blvd Austin/Hybrid based on business needs Preferred Qualifications Management: Demonstrated management experience to include effectively supervise, hire, train, develop, coach, counsel and evaluate performance; experience in providing team management and team development. Customer Service: Demonstrated experience providing a positive customer experience including escalated concerns; ability to make difficult decisions under stressful situations, while exhibiting empathy for the situation. Customer Focused - Demonstrated experience delivering high-quality results and superior customer service that exceeds expectations of both our internal and external stakeholders. Team Building - Demonstrated experience building a team to work together effectively to accomplish a common goal or vision. Problem Solving - Demonstrated ability to find solutions to difficult or complex issues. Agility - Demonstrated ability to effectively manage changes and guide those impacted through the change management process. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Ensures 24/7 management operations for AE customers to meet customer service and business operations and standards. Develops performance measures, evaluates performance, and recommends appropriate actions to correct performance deficiencies. Prioritizes operations scheduling. Provides recommendations for the development, implementation, and evaluation of programs and activities related the operation of the AE Customer Service areas. Reviews, analyzes, and implements process improvement techniques to enhance AE's service to its customers. Evaluates and provides recommendations regarding new technology and methods for possible utilization in AE's customer service functions. Manages and responds to customer escalations. Manages activities including the development, monitoring, and tracking of departmental budget expenditures. Prioritizes projects and work activities. Coordinates division/section activities with other departments. Analyzes customer survey, benchmarking, and quality assurance data. Provides recommendations in the development and revision of policies, procedures, strategic goals, and objectives. Represents department at meetings with State agencies, government officials, vendors, and other City departments or the public. Responsibilities - Supervision and/or Leadership Exercised: Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of customer service operations, techniques, and processes. Knowledge of residential and commercial call center service provision. Knowledge of utility billing practices, utility industry, and business operations. Knowledge of automated information and internal control systems. Knowledge of applicable processes, techniques, and methods. Knowledge of supervisory and management techniques, and principles. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software applications. Skill in data analysis and problem solving. Skill in planning and organizing. Skill in oral and written communication. Skill in identifying and assessing potential process improvements. Ability to establish and maintain professional relationships with internal and external customers. Ability to resolve complex problems or situations. Ability to compile division reports. Ability to understand and explain industry trends, processes, and procedures. Ability to manage multiple programs, projects, and tasks. Ability to work with frequent interruptions and changes in priorities. Ability to train others. Ability to quickly recognize and analyze irregular events. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation with a bachelor's degree from an accredited college or university with major coursework in a field related to the job, plus four (4) years of related experience, two (2) years of which were in a lead or supervisory capacity. Education or experience may be substituted up to a maximum of four (4) years. Do you meet the minimum qualifications for this position? Yes No * Are you a current City of Austin employee? Yes No * Please describe how you meet the minimum qualifications referenced above. Detail how you meet the educational requirements (if applicable), account for the years of related experience (if applicable), and explain any substitutions of experience for education, or vice-versa (if applicable). (Open Ended Question) * Please describe your experience leading in a high-volume contact center (over 1 Million interactions). Please include the total dates of employment and titles held. How many FTE were you directly responsible for? Describe your level of involvement with your FTEs. Describe your handling of customer escalations. Describe your level of involvement with Executive level inquiries. (Open Ended Question) * Please describe your direct experience with leadership application of employee development? (Open Ended Question) * Please describe your experience working with process improvement methodologies. Which methodology do you use most often and if you have any certifications (Six Sigma, Lean Six Sigma, TCM, etc). (Open Ended Question) * Describe your demonstrated experience providing a positive customer experience including escalated concerns; ability to make difficult decisions under stressful situations, while exhibiting empathy for the situation. (Open Ended Question) * Describe your experience delivering high-quality results and superior customer service that exceeds expectations of both our internal and external stakeholders. (Open Ended Question) * If identified as a top candidate, do you agree to a criminal background check (CBI)? Yes No * This position is categorized as an Essential Personnel position. Essential Personnel are required to come to work during emergencies and/or bad weather if they are scheduled to work and in some cases when they are not scheduled. Can you work this schedule as required? Yes No Optional & Required Documents Required Documents Optional Documents
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor's degree from an accredited college or university with major coursework in a field related to the job, plus four (4) years of related experience, including two (2) years of experience which were in a supervisory capacity. Experience may substitute for education up to four (4) years. Licenses and Certifications Required: None. Notes to Applicants The purpose of the AE Customer Service Manager is operational and at times technical oversight of the utility contact center - working with other workgroups collaboratively to the mission/goals of AE are met. This position works to lead, develop and motivate a staff of contact center representatives, leads and supervisors. This position handles customer interactions and works to successfully resolve escalations. Responsible to ensure the customer experience is positive and coach staff to meet this expectation. The Manager, AE Customer Service interacts and communicates with all levels of leadership up to VP and DGM . They are able to effectively communicate performance results as well as mitigation plans as needed. Leads staff to successfully interact with customers for a positive customer experience. Fosters an environment to ensure positive and consistent customer experience. Develop team members for future leadership opportunities. Handles/troubleshoots customer interactions and escalations. Works collaboratively with other leaders/managers inside and outside of customer care. Provides staff with consistent and timely feedback related to performance. Evaluates, develops, and implements process improvement programs. Evaluates and deploys new technology methods to improve employee and customer experience. Work Hours: Work Hours are 8am - 5pm Monday through Friday. As a member of the Contact Center Leadership team, the work schedule may require working weekends and/or working evening hours. As an Essential Employee, this position requires flexibility in hours and assignments and availability to respond to various assignments that may be of emergency nature. Please note: These essential functions as described are not all of the functions related to this position. Employment Application: The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications. The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application.. Résumés will not be accepted and statements such as "see résumé" will not be accepted. You may use "N/A" for fields that are not applicable. Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed. Assessments: Your skill level in some of the competency areas for this job may be assessed through skills testing. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.. If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. This position requires a criminal background investigation. Fair Labor Standards Act: This position is considered FLSA Exempt. Exempt employees are salaried and, except as provided, are not eligible for overtime compensation. Work Schedule: This position is categorized as Essential Personnel with the City of Austin. Essential staff are required to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Essential employees ensure the continuance of key operations for the City of Austin. Work hours may include after hours, holidays, and weekends. Shifts may change according to departmental needs. Employee may be required to work additional hours outside of regular work schedule. Pay Range $42.71 - $56.59 per hour Hours Work Hours are 8:00 a.m. - 5:00 p.m. Monday through Friday. As a member of the Contact Center Leadership team, the work schedule may require working weekends and/or working evening hours. As an Essential Employee, this position requires flexibility in hours and assignments and availability to respond to various assignments that may be of emergency nature. Job Close Date 08/26/2022 Type of Posting Reserved for City Employees Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 4815 Mueller Blvd Austin/Hybrid based on business needs Preferred Qualifications Management: Demonstrated management experience to include effectively supervise, hire, train, develop, coach, counsel and evaluate performance; experience in providing team management and team development. Customer Service: Demonstrated experience providing a positive customer experience including escalated concerns; ability to make difficult decisions under stressful situations, while exhibiting empathy for the situation. Customer Focused - Demonstrated experience delivering high-quality results and superior customer service that exceeds expectations of both our internal and external stakeholders. Team Building - Demonstrated experience building a team to work together effectively to accomplish a common goal or vision. Problem Solving - Demonstrated ability to find solutions to difficult or complex issues. Agility - Demonstrated ability to effectively manage changes and guide those impacted through the change management process. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Ensures 24/7 management operations for AE customers to meet customer service and business operations and standards. Develops performance measures, evaluates performance, and recommends appropriate actions to correct performance deficiencies. Prioritizes operations scheduling. Provides recommendations for the development, implementation, and evaluation of programs and activities related the operation of the AE Customer Service areas. Reviews, analyzes, and implements process improvement techniques to enhance AE's service to its customers. Evaluates and provides recommendations regarding new technology and methods for possible utilization in AE's customer service functions. Manages and responds to customer escalations. Manages activities including the development, monitoring, and tracking of departmental budget expenditures. Prioritizes projects and work activities. Coordinates division/section activities with other departments. Analyzes customer survey, benchmarking, and quality assurance data. Provides recommendations in the development and revision of policies, procedures, strategic goals, and objectives. Represents department at meetings with State agencies, government officials, vendors, and other City departments or the public. Responsibilities - Supervision and/or Leadership Exercised: Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of customer service operations, techniques, and processes. Knowledge of residential and commercial call center service provision. Knowledge of utility billing practices, utility industry, and business operations. Knowledge of automated information and internal control systems. Knowledge of applicable processes, techniques, and methods. Knowledge of supervisory and management techniques, and principles. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software applications. Skill in data analysis and problem solving. Skill in planning and organizing. Skill in oral and written communication. Skill in identifying and assessing potential process improvements. Ability to establish and maintain professional relationships with internal and external customers. Ability to resolve complex problems or situations. Ability to compile division reports. Ability to understand and explain industry trends, processes, and procedures. Ability to manage multiple programs, projects, and tasks. Ability to work with frequent interruptions and changes in priorities. Ability to train others. Ability to quickly recognize and analyze irregular events. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation with a bachelor's degree from an accredited college or university with major coursework in a field related to the job, plus four (4) years of related experience, two (2) years of which were in a lead or supervisory capacity. Education or experience may be substituted up to a maximum of four (4) years. Do you meet the minimum qualifications for this position? Yes No * Are you a current City of Austin employee? Yes No * Please describe how you meet the minimum qualifications referenced above. Detail how you meet the educational requirements (if applicable), account for the years of related experience (if applicable), and explain any substitutions of experience for education, or vice-versa (if applicable). (Open Ended Question) * Please describe your experience leading in a high-volume contact center (over 1 Million interactions). Please include the total dates of employment and titles held. How many FTE were you directly responsible for? Describe your level of involvement with your FTEs. Describe your handling of customer escalations. Describe your level of involvement with Executive level inquiries. (Open Ended Question) * Please describe your direct experience with leadership application of employee development? (Open Ended Question) * Please describe your experience working with process improvement methodologies. Which methodology do you use most often and if you have any certifications (Six Sigma, Lean Six Sigma, TCM, etc). (Open Ended Question) * Describe your demonstrated experience providing a positive customer experience including escalated concerns; ability to make difficult decisions under stressful situations, while exhibiting empathy for the situation. (Open Ended Question) * Describe your experience delivering high-quality results and superior customer service that exceeds expectations of both our internal and external stakeholders. (Open Ended Question) * If identified as a top candidate, do you agree to a criminal background check (CBI)? Yes No * This position is categorized as an Essential Personnel position. Essential Personnel are required to come to work during emergencies and/or bad weather if they are scheduled to work and in some cases when they are not scheduled. Can you work this schedule as required? Yes No Optional & Required Documents Required Documents Optional Documents
State of Missouri
Jefferson City, MO, United States
AssociateCustomer Service Representative-Financial Services Bureau Department of Revenue Location: 301 W. High Street, Jefferson City, MO Annual Salary: $ 31,200.00-$33,696.00 DOR's vision is to provide every customer the best experience every time. HOW THIS POSITION SUPPORTS THE DEPARTMENT'S VISION: Our AssociateCustomer Service Representative position is located within our Financial Services Bureau and will assist our MTAS section with batching, printing and keying work. The ideal candidate should have excellent customer service skills, as well as, basic knowledge of motor vehicle and driver's procedures. This position will, also, assist Motor Vehicle and Driver's license returned check customers regarding any returned check notices and questions. DUTIES PERFORMED TO SUPPORT THE DEPARTMENT'S VISION: Processing payments for return check customers via phone. Assisting returned check customers with questions and concerns. Interpreting and explaining regulations and policies to customers. Maintaining both an internal email and voicemail inbox. Batching MTAS mail received daily. Printing reports for mail received daily. Maintaining Excel spreadsheets. Assisting license offices with questions or concerns regarding deposits. Entering deposit totals into the MTAS accounting system, as needed. Processing monthly accounting and deposit corrections, as needed. Other duties as assigned. CORE COMPENTENCIES NEEDED: Strategic Thinking Computer Literacy Customer Service Self-directed Attention to Detail Clear Communication QUALIFICATIONS: Possession of a high school diploma or proof of high school equivalency. Must be able to pass a fingerprint and background check. More reasons to love this position: Excellent Benefits The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, paid parental leave and eligibility for health, dental and vision insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here. Commitment to Diversity The Department is an Equal Opportunity Employer. We employ individuals on the basis of qualifications without regard to age, race, color, creed, sex, religion, national origin, genetics, or disability. The greater the diversity of our employees, the greater our ability to serve our customers. At the Department, we firmly believe that talent comes in many forms. A variety of experiences and points of view strengthen our Department and allows our organization to foster creativity of thought and innovative solutions. Investment in Employees Growth The Department offers many professional development classes. We also offer a tuition reimbursement program and student loan forgiveness. PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO: The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291. We celebrate diversity and are committed to creating an inclusive environment for all employees The State of Missouri is an equal opportunity employer.
AssociateCustomer Service Representative-Financial Services Bureau Department of Revenue Location: 301 W. High Street, Jefferson City, MO Annual Salary: $ 31,200.00-$33,696.00 DOR's vision is to provide every customer the best experience every time. HOW THIS POSITION SUPPORTS THE DEPARTMENT'S VISION: Our AssociateCustomer Service Representative position is located within our Financial Services Bureau and will assist our MTAS section with batching, printing and keying work. The ideal candidate should have excellent customer service skills, as well as, basic knowledge of motor vehicle and driver's procedures. This position will, also, assist Motor Vehicle and Driver's license returned check customers regarding any returned check notices and questions. DUTIES PERFORMED TO SUPPORT THE DEPARTMENT'S VISION: Processing payments for return check customers via phone. Assisting returned check customers with questions and concerns. Interpreting and explaining regulations and policies to customers. Maintaining both an internal email and voicemail inbox. Batching MTAS mail received daily. Printing reports for mail received daily. Maintaining Excel spreadsheets. Assisting license offices with questions or concerns regarding deposits. Entering deposit totals into the MTAS accounting system, as needed. Processing monthly accounting and deposit corrections, as needed. Other duties as assigned. CORE COMPENTENCIES NEEDED: Strategic Thinking Computer Literacy Customer Service Self-directed Attention to Detail Clear Communication QUALIFICATIONS: Possession of a high school diploma or proof of high school equivalency. Must be able to pass a fingerprint and background check. More reasons to love this position: Excellent Benefits The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, paid parental leave and eligibility for health, dental and vision insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here. Commitment to Diversity The Department is an Equal Opportunity Employer. We employ individuals on the basis of qualifications without regard to age, race, color, creed, sex, religion, national origin, genetics, or disability. The greater the diversity of our employees, the greater our ability to serve our customers. At the Department, we firmly believe that talent comes in many forms. A variety of experiences and points of view strengthen our Department and allows our organization to foster creativity of thought and innovative solutions. Investment in Employees Growth The Department offers many professional development classes. We also offer a tuition reimbursement program and student loan forgiveness. PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO: The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291. We celebrate diversity and are committed to creating an inclusive environment for all employees The State of Missouri is an equal opportunity employer.
State of Missouri
Jefferson City, MO, United States
Associate Customer Service Representative (Collections) Department of Revenue Annual Salary: $ 31,200.00 Location: Truman Building - 301 West High Street, Jefferson City, MO DOR's vision is to provide every customer the best experience every time. HOW THIS POSITION SUPPORTS THE DEPARTMENT'S VISION: Our team specializes in enforcing tax collection on both business and individual income tax delinquencies. You'll love the opportunity to learn and grow in this position and beyond. Department of Revenue offers a career with generous benefits DUTIES PERFORMED TO SUPPORT THE DEPARTMENT'S VISION: • Research accounts • Issue court documents • Maintain frequent contact with Missouri courts • Provide taxpayer assistance and process correspondence CORE COMPETENCIES NEEDED: Computer Literacy Effective Writing Attention to Detail Clear Communication Reliable Self-motivated QUALIFICATIONS: • Six or more months of experience in clerical or general office support work • Possess a high school diploma or high school equivalency certificate More reasons to love this position: The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO: The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291. We celebrate diversity and are committed to creating an inclusive environment for all employees The State of Missouri is an equal opportunity employer.
Associate Customer Service Representative (Collections) Department of Revenue Annual Salary: $ 31,200.00 Location: Truman Building - 301 West High Street, Jefferson City, MO DOR's vision is to provide every customer the best experience every time. HOW THIS POSITION SUPPORTS THE DEPARTMENT'S VISION: Our team specializes in enforcing tax collection on both business and individual income tax delinquencies. You'll love the opportunity to learn and grow in this position and beyond. Department of Revenue offers a career with generous benefits DUTIES PERFORMED TO SUPPORT THE DEPARTMENT'S VISION: • Research accounts • Issue court documents • Maintain frequent contact with Missouri courts • Provide taxpayer assistance and process correspondence CORE COMPETENCIES NEEDED: Computer Literacy Effective Writing Attention to Detail Clear Communication Reliable Self-motivated QUALIFICATIONS: • Six or more months of experience in clerical or general office support work • Possess a high school diploma or high school equivalency certificate More reasons to love this position: The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO: The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291. We celebrate diversity and are committed to creating an inclusive environment for all employees The State of Missouri is an equal opportunity employer.
State of Missouri
Jefferson City, MO, United States
Associate Customer Service Representative (Collections) Department of Revenue Annual Salary: $ 31,200.00 Location: Truman Building - 301 West High Street, Jefferson City, MO DOR's vision is to provide every customer the best experience every time. HOW THIS POSITION SUPPORTS THE DEPARTMENT'S VISION: Our team specializes in enforcing tax collection on both business and individual income tax delinquencies. You'll love the opportunity to learn and grow in this position and beyond. Department of Revenue offers a career with generous benefits DUTIES PERFORMED TO SUPPORT THE DEPARTMENT'S VISION: • Research accounts • Issue court documents • Maintain frequent contact with Missouri courts • Provide taxpayer assistance and process correspondence CORE COMPETENCIES NEEDED: Computer Literacy Effective Writing Attention to Detail Clear Communication Reliable Self-motivated QUALIFICATIONS: • Six or more months of experience in clerical or general office support work • Possess a high school diploma or high school equivalency certificate More reasons to love this position: The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO: The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291. We celebrate diversity and are committed to creating an inclusive environment for all employees The State of Missouri is an equal opportunity employer.
Associate Customer Service Representative (Collections) Department of Revenue Annual Salary: $ 31,200.00 Location: Truman Building - 301 West High Street, Jefferson City, MO DOR's vision is to provide every customer the best experience every time. HOW THIS POSITION SUPPORTS THE DEPARTMENT'S VISION: Our team specializes in enforcing tax collection on both business and individual income tax delinquencies. You'll love the opportunity to learn and grow in this position and beyond. Department of Revenue offers a career with generous benefits DUTIES PERFORMED TO SUPPORT THE DEPARTMENT'S VISION: • Research accounts • Issue court documents • Maintain frequent contact with Missouri courts • Provide taxpayer assistance and process correspondence CORE COMPETENCIES NEEDED: Computer Literacy Effective Writing Attention to Detail Clear Communication Reliable Self-motivated QUALIFICATIONS: • Six or more months of experience in clerical or general office support work • Possess a high school diploma or high school equivalency certificate More reasons to love this position: The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO: The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291. We celebrate diversity and are committed to creating an inclusive environment for all employees The State of Missouri is an equal opportunity employer.
State of Missouri
Jefferson City, MO, United States
Associate Customer Service Representative - (Income Tax/Quality Review) Department of Revenue Annual Salary: $ 31,200.00 Location: Truman Building - 301 West High Street, Jefferson City, MO DOR's vision is to provide every customer the best experience every time. HOW THIS POSITION SUPPORTS THE DEPARTMENT'S VISION: This is a technical position within the Income Tax Bureau of the Taxation Division. Successful candidates are analytical thinkers, capable of problem solving & identifying process improvement opportunities. They will also possess a background in customer service & proven attention to detail. There are many opportunities for advancement within the DOR & we are often looking to this position class to promote those who display positive leadership qualities. DUTIES PERFORMED TO SUPPORT THE DEPARTMENT'S VISION: • Working with individual income tax returns, corporate income tax returns, & property tax credit claims • Analyzing & adjusting returns, notifying individual income tax non-filers & under-reporters • Sorting & distributing correspondence • Responding to customer inquiries through telephone calls, e-mails, & written correspondence • Processing returned refunds CORE COMPETENCIES NEEDED: Reliable Computer Literate Effective Writing Self-motivated Detail Oriented Clear Communication QUALIFICATIONS: • Possess a high school diploma or high school equivalency certificate. • Proficient computer skills More reasons to love this position: The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO: The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291. We celebrate diversity and are committed to creating an inclusive environment for all employees The State of Missouri is an equal opportunity employer.
Associate Customer Service Representative - (Income Tax/Quality Review) Department of Revenue Annual Salary: $ 31,200.00 Location: Truman Building - 301 West High Street, Jefferson City, MO DOR's vision is to provide every customer the best experience every time. HOW THIS POSITION SUPPORTS THE DEPARTMENT'S VISION: This is a technical position within the Income Tax Bureau of the Taxation Division. Successful candidates are analytical thinkers, capable of problem solving & identifying process improvement opportunities. They will also possess a background in customer service & proven attention to detail. There are many opportunities for advancement within the DOR & we are often looking to this position class to promote those who display positive leadership qualities. DUTIES PERFORMED TO SUPPORT THE DEPARTMENT'S VISION: • Working with individual income tax returns, corporate income tax returns, & property tax credit claims • Analyzing & adjusting returns, notifying individual income tax non-filers & under-reporters • Sorting & distributing correspondence • Responding to customer inquiries through telephone calls, e-mails, & written correspondence • Processing returned refunds CORE COMPETENCIES NEEDED: Reliable Computer Literate Effective Writing Self-motivated Detail Oriented Clear Communication QUALIFICATIONS: • Possess a high school diploma or high school equivalency certificate. • Proficient computer skills More reasons to love this position: The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO: The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291. We celebrate diversity and are committed to creating an inclusive environment for all employees The State of Missouri is an equal opportunity employer.
State of Missouri
Jefferson City, MO, United States
Individual will be responsible for providing customer service to players, retailers, and/or the general public and will validate and issue payment of lottery prizes; respond to e-mail and mail correspondence, as well as telephone requests and inquiries; sell scratcher and draw game tickets; accurately maintain cash logs and ticket inventory; update and adjust spreadsheets and daily statements. Individual will also assist with maintaining inventory of office supplies and forms; merchandise lobby area with game information, promotions, and winner information items. Work closely with regional Customer Care Units to facilitate appointment scheduling and execution; communication with regard to inside and outside activity such as planned events and Loyalty Club promotions; and assist with projects as assigned. Qualifications: Two years of office or public contact experience, and possession of a high school diploma or a GED certificate. (College coursework may be substituted on a year-for-year basis for the stated experience.) Prior experience working in a customer service atmosphere would be beneficial. Applicant should be proficient in Word and Excel.
Individual will be responsible for providing customer service to players, retailers, and/or the general public and will validate and issue payment of lottery prizes; respond to e-mail and mail correspondence, as well as telephone requests and inquiries; sell scratcher and draw game tickets; accurately maintain cash logs and ticket inventory; update and adjust spreadsheets and daily statements. Individual will also assist with maintaining inventory of office supplies and forms; merchandise lobby area with game information, promotions, and winner information items. Work closely with regional Customer Care Units to facilitate appointment scheduling and execution; communication with regard to inside and outside activity such as planned events and Loyalty Club promotions; and assist with projects as assigned. Qualifications: Two years of office or public contact experience, and possession of a high school diploma or a GED certificate. (College coursework may be substituted on a year-for-year basis for the stated experience.) Prior experience working in a customer service atmosphere would be beneficial. Applicant should be proficient in Word and Excel.
State of Missouri
Jefferson City, MO, United States
Customer Service Representative Division of Professional Registration Missouri Board of Registration for Healing Arts Posting Closes 08/12/2022 TWO POSTIONS Salary $34,968 Job Location: Division of Professional Registration, Missouri Board of Registration for the Healing Arts, 3605 Missouri Boulevard, Jefferson City, Missouri 65109. Why you'll love this position: The Missouri State Board of Registration for the Healing Arts promotes a positive and supportive work environment for its team members. You will enjoy working with other professional colleagues in this fast-pace, positive office environment. Candidates must have good, effective communication skills, be self-motivated with the ability to multi-task, make routine decisions, organize workflow and establish priorities and deadlines in a paperless environment. What you'll do: Review applications for licensure, determine authenticity of documents, and ensure statutory requirements are satisfied. Correspond with applicants regarding errors and solutions. Enter information from the application into the licensure system. Prepare applications and supporting documentation for management and board review. Respond to written and verbal inquiries regarding requirements for licensure, fees, license status and the laws, rules and regulations pertaining to the board. Review national licensing database to check for complaints and disciplinary actions. Maintain a filing system and prepare records for digital imaging. What we are looking for: Minimum Qualifications Two or more years of experience in reviewing and processing official documents such as claims, applications or legal documentation; or One or more years of experience as an Associate Customer Service Representative. (Earned credit hours from an accredited college or university in the areas of business or public administration may substitute on a year-for-year basis for the required experience) Knowledge of computer applications such as Windows 10, Adobe Acrobat Pro, Microsoft Word, Outlook, and Excel. More reasons to love this position: The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . If you have questions about this position please contact: Kayci Hollingsworth at kayci.hollingsworth@pr.mo.gov How to apply: https://mocareers.mo.gov/hiretrue/mo/mocareers/index.html The State of Missouri is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Customer Service Representative Division of Professional Registration Missouri Board of Registration for Healing Arts Posting Closes 08/12/2022 TWO POSTIONS Salary $34,968 Job Location: Division of Professional Registration, Missouri Board of Registration for the Healing Arts, 3605 Missouri Boulevard, Jefferson City, Missouri 65109. Why you'll love this position: The Missouri State Board of Registration for the Healing Arts promotes a positive and supportive work environment for its team members. You will enjoy working with other professional colleagues in this fast-pace, positive office environment. Candidates must have good, effective communication skills, be self-motivated with the ability to multi-task, make routine decisions, organize workflow and establish priorities and deadlines in a paperless environment. What you'll do: Review applications for licensure, determine authenticity of documents, and ensure statutory requirements are satisfied. Correspond with applicants regarding errors and solutions. Enter information from the application into the licensure system. Prepare applications and supporting documentation for management and board review. Respond to written and verbal inquiries regarding requirements for licensure, fees, license status and the laws, rules and regulations pertaining to the board. Review national licensing database to check for complaints and disciplinary actions. Maintain a filing system and prepare records for digital imaging. What we are looking for: Minimum Qualifications Two or more years of experience in reviewing and processing official documents such as claims, applications or legal documentation; or One or more years of experience as an Associate Customer Service Representative. (Earned credit hours from an accredited college or university in the areas of business or public administration may substitute on a year-for-year basis for the required experience) Knowledge of computer applications such as Windows 10, Adobe Acrobat Pro, Microsoft Word, Outlook, and Excel. More reasons to love this position: The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . If you have questions about this position please contact: Kayci Hollingsworth at kayci.hollingsworth@pr.mo.gov How to apply: https://mocareers.mo.gov/hiretrue/mo/mocareers/index.html The State of Missouri is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
State of Missouri
Jefferson City, MO, United States
Associate Customer Service Representative (Call Center) Department of Revenue Annual Salary: $31,200.00 Location: Truman Building - 301 West High Street, Jefferson City, MO Work From Home: Option to work remote after fully trained and meeting requirements. DOR's vision is to provide every customer the best experience every time. HOW THIS POSITION SUPPORTS THE DEPARTMENT'S VISION: Answer phone calls and assist Missouri taxpayers with their individual/ business tax account including establishing payment plan agreements, checking business tax compliance, and issuing a Certificate of No Tax Due when requested. This position will require the ability to multi-task by communicating with the taxpayer and utilizing multiple computer systems. If you like a fast-paced environment and providing excellent customer service with the possibility of advancement, apply today. DUTIES PERFORMED TO SUPPORT THE DEPARTMENT'S VISION: Research and problem solve tax issues for both internal and external customers Collect delinquent taxes through the use of multiple collection tools Interact with customers via telephone, email, in person, and written correspondence Analyze customers' reasons for calling to recommend process improvements. CORE COMPETENCIES NEEDED: Attention to Detail Clear Communication Computer Literacy Multi-task Reliable Self-directed MINIMUM QUALIFICATIONS: Possess high school diploma or high school equivalency certification Six or more months of experience in clerical or general office support work Proficient computer skills PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO: The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291. We celebrate diversity and are committed to creating an inclusive environment for all employees The State of Missouri is an equal opportunity employer.
Associate Customer Service Representative (Call Center) Department of Revenue Annual Salary: $31,200.00 Location: Truman Building - 301 West High Street, Jefferson City, MO Work From Home: Option to work remote after fully trained and meeting requirements. DOR's vision is to provide every customer the best experience every time. HOW THIS POSITION SUPPORTS THE DEPARTMENT'S VISION: Answer phone calls and assist Missouri taxpayers with their individual/ business tax account including establishing payment plan agreements, checking business tax compliance, and issuing a Certificate of No Tax Due when requested. This position will require the ability to multi-task by communicating with the taxpayer and utilizing multiple computer systems. If you like a fast-paced environment and providing excellent customer service with the possibility of advancement, apply today. DUTIES PERFORMED TO SUPPORT THE DEPARTMENT'S VISION: Research and problem solve tax issues for both internal and external customers Collect delinquent taxes through the use of multiple collection tools Interact with customers via telephone, email, in person, and written correspondence Analyze customers' reasons for calling to recommend process improvements. CORE COMPETENCIES NEEDED: Attention to Detail Clear Communication Computer Literacy Multi-task Reliable Self-directed MINIMUM QUALIFICATIONS: Possess high school diploma or high school equivalency certification Six or more months of experience in clerical or general office support work Proficient computer skills PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO: The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291. We celebrate diversity and are committed to creating an inclusive environment for all employees The State of Missouri is an equal opportunity employer.
State of Missouri
Jefferson City, MO, United States
Customer Service Representative Division of Professional Registration Board of Chiropractic Examiners/Acupuncturist Advisory Committee/Committee for Professional Counselors/State Committee of Marital & Family Therapists/Board of Therapeutic Massage Posting Closes 08/15/2022 Salary $34,968 Job Location: Division of Professional Registration, Board of Chiropractic Examiners/Acupuncturist Advisory Committee/Committee for Professional Counselors/State Committee of Marital & Family Therapists/Board of Therapeutic Massage suite, 3605 Missouri Boulevard, Jefferson City, Missouri 65109. Why you'll love this position: The office promotes a positive and supportive work environment for its team members. You will enjoy working with other professional colleagues in this fast-pace, positive office environment. The position will be responsible for reviewing applications for licensure and corresponding with applicants and licensees. Candidates must have good, effective communication skills, be self-motivated with the ability to multi-task, make routine decisions, organize workflow and establish priorities and deadlines. What you'll do: Prioritize incoming telephone calls and notify appropriate staff person when referral is required. Prepare required mailing such as correspondence, licenses, applicants' packets and licensure verifications and download background check results from a secure portal. Review applications for licensure, determine authenticity of documents, and ensure statutory requirements are satisfied. Correspond with applicants regarding errors and solutions. Enter information from the application into the licensure system. Prepare applications and supporting documentation for board review. Respond to written and verbal inquiries regarding requirements for licensure, fees, license status and the laws, rules and regulations pertaining to the board. Maintain a filing system. Scan and index records for digital imaging. What we are looking for: Minimum Qualifications Two or more years of experience in reviewing and processing official documents such as claims, applications or legal documentation; or One or more years of experience as a Processing Technician I (Associate Customer Service Representative) (Earned credit hours from an accredited college or university in the areas of business or public administration may substitute on a year-for-year basis for the required experience) Knowledge of computer applications such as Adobe Acrobat Pro, Microsoft Word, Outlook and Excel. More reasons to love this position: The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . If you have questions about this position please contact: Gloria Lindsey at gloria.lindsey@pr.mo.gov How to apply: https://mocareers.mo.gov/hiretrue/mo/mocareers/index.html The State of Missouri is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Customer Service Representative Division of Professional Registration Board of Chiropractic Examiners/Acupuncturist Advisory Committee/Committee for Professional Counselors/State Committee of Marital & Family Therapists/Board of Therapeutic Massage Posting Closes 08/15/2022 Salary $34,968 Job Location: Division of Professional Registration, Board of Chiropractic Examiners/Acupuncturist Advisory Committee/Committee for Professional Counselors/State Committee of Marital & Family Therapists/Board of Therapeutic Massage suite, 3605 Missouri Boulevard, Jefferson City, Missouri 65109. Why you'll love this position: The office promotes a positive and supportive work environment for its team members. You will enjoy working with other professional colleagues in this fast-pace, positive office environment. The position will be responsible for reviewing applications for licensure and corresponding with applicants and licensees. Candidates must have good, effective communication skills, be self-motivated with the ability to multi-task, make routine decisions, organize workflow and establish priorities and deadlines. What you'll do: Prioritize incoming telephone calls and notify appropriate staff person when referral is required. Prepare required mailing such as correspondence, licenses, applicants' packets and licensure verifications and download background check results from a secure portal. Review applications for licensure, determine authenticity of documents, and ensure statutory requirements are satisfied. Correspond with applicants regarding errors and solutions. Enter information from the application into the licensure system. Prepare applications and supporting documentation for board review. Respond to written and verbal inquiries regarding requirements for licensure, fees, license status and the laws, rules and regulations pertaining to the board. Maintain a filing system. Scan and index records for digital imaging. What we are looking for: Minimum Qualifications Two or more years of experience in reviewing and processing official documents such as claims, applications or legal documentation; or One or more years of experience as a Processing Technician I (Associate Customer Service Representative) (Earned credit hours from an accredited college or university in the areas of business or public administration may substitute on a year-for-year basis for the required experience) Knowledge of computer applications such as Adobe Acrobat Pro, Microsoft Word, Outlook and Excel. More reasons to love this position: The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . If you have questions about this position please contact: Gloria Lindsey at gloria.lindsey@pr.mo.gov How to apply: https://mocareers.mo.gov/hiretrue/mo/mocareers/index.html The State of Missouri is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
State of Missouri
Jefferson City, MO, United States
AssociateCustomer Service Representative Processor - Motor Vehicle & Driver License Department of Revenue Annual Salary: $31,200.00 - $33,696.00 Location: 301 W. High Street, Jefferson City, MO DOR's Vision: To provide every customer the best experience every time. HOW THIS POSITION SUPPORTS THE DEPARTMENT'S VISION: As part of our customer-focused team, you help us create an environment that makes citizens say "This is the best experience I have ever had!" When you work for The Department of Revenue, you're working alongside an enthusiastic, dedicated team that cares, grows and wins together. We're looking for team members who are passionate about providing high-quality customer service and building energetic team morale. DUTIES PERFORMED TO SUPPORT THE DEPARTMENT'S VISION: The ideal candidate must have good typing skills, be very detail oriented, and have the ability to effectively process customer's transactions via mail or email, telephone, or face to face while ensuring customer satisfaction. Your responsibilities will include processing applications; explaining laws and regulations; searching computerized records and files; accurately communicating the requested information to customers; and communicate concerns about all phases of motor vehicle or driver licensing transactions. What to expect in this position: Processing team members as advocates for our citizens. All team members are required to review and complete transactions continuously throughout the work day. Training is hands on and this amazing training will help teach you everything you need to know to be an Associate Customer Service Representative. If team members are consistently meeting or exceeding expectations, with at least 1 year experience in this position there is an opportunity for career progression and/or compensation for performance. We might be a great match if... Working in a fun and energetic environment makes you excited! We work efficiently as a team to deliver excellent results for our citizens You enjoy a consistent work schedule Monday - Friday with bi-monthly pay You are someone who strives to make independent decisions and enjoy problem solving. You enjoy influencing a team to drive results through a visual dashboard CORE COMPETENCIES NEEDED: Strategic Thinking Computer Literacy Effective Writing Team Building Abilities Excellent Customer Service Self-directed Attention to Detail Clear Communication Organizational Abilities QUALIFICATIONS: Possession of a high school diploma or proof of high school equivalency. Six or more months of experience in clerical or general office support work. Must be able to pass a fingerprint and background check PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO: The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291. We celebrate diversity and are committed to creating an inclusive environment for all. The State of Missouri is an equal opportunity employer.
AssociateCustomer Service Representative Processor - Motor Vehicle & Driver License Department of Revenue Annual Salary: $31,200.00 - $33,696.00 Location: 301 W. High Street, Jefferson City, MO DOR's Vision: To provide every customer the best experience every time. HOW THIS POSITION SUPPORTS THE DEPARTMENT'S VISION: As part of our customer-focused team, you help us create an environment that makes citizens say "This is the best experience I have ever had!" When you work for The Department of Revenue, you're working alongside an enthusiastic, dedicated team that cares, grows and wins together. We're looking for team members who are passionate about providing high-quality customer service and building energetic team morale. DUTIES PERFORMED TO SUPPORT THE DEPARTMENT'S VISION: The ideal candidate must have good typing skills, be very detail oriented, and have the ability to effectively process customer's transactions via mail or email, telephone, or face to face while ensuring customer satisfaction. Your responsibilities will include processing applications; explaining laws and regulations; searching computerized records and files; accurately communicating the requested information to customers; and communicate concerns about all phases of motor vehicle or driver licensing transactions. What to expect in this position: Processing team members as advocates for our citizens. All team members are required to review and complete transactions continuously throughout the work day. Training is hands on and this amazing training will help teach you everything you need to know to be an Associate Customer Service Representative. If team members are consistently meeting or exceeding expectations, with at least 1 year experience in this position there is an opportunity for career progression and/or compensation for performance. We might be a great match if... Working in a fun and energetic environment makes you excited! We work efficiently as a team to deliver excellent results for our citizens You enjoy a consistent work schedule Monday - Friday with bi-monthly pay You are someone who strives to make independent decisions and enjoy problem solving. You enjoy influencing a team to drive results through a visual dashboard CORE COMPETENCIES NEEDED: Strategic Thinking Computer Literacy Effective Writing Team Building Abilities Excellent Customer Service Self-directed Attention to Detail Clear Communication Organizational Abilities QUALIFICATIONS: Possession of a high school diploma or proof of high school equivalency. Six or more months of experience in clerical or general office support work. Must be able to pass a fingerprint and background check PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO: The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291. We celebrate diversity and are committed to creating an inclusive environment for all. The State of Missouri is an equal opportunity employer.
State of Missouri
Jefferson City, MO, United States
Associate Customer Service Representative -Processing Bureau Applications/Payments Department of Revenue Annual Salary: $31,200.00 Location: Truman Building - 301 West High Street, Jefferson City, MO DOR's vision is to provide every customer the best experience every time. HOW THIS POSITION SUPPORTS THE DEPARTMENT'S VISION: Our team focuses on processing business tax returns and documents in a timely manner. We are team oriented, goal driven and value strong communication and typing skills, as well as a problem solving experience. You will gain satisfaction from assisting Missouri's taxpayer for business registration along with payments and individual income tax payments. DUTIES PERFORMED TO SUPPORT THE DEPARTMENT'S VISION: • Review applications to create Missouri Tax Identification numbers. • Complete data entry tasks to input tax return figures and taxpayer information. • Research and correct business tax returns to ensure timely processing. • Correspond with both internal and external customers about tax processing. • Assist tax payers with filing issues and promote electronic filing options, via phone and e-mail correspondence. CORE COMPETENCIES NEEDED: Strategic Thinking Computer Literacy Reliable Self-Motivated Attention to Detail Clear Communication QUALIFICATIONS: • Possess a high school diploma or high school equivalency certificate, and • Six or more months of experience in clerical or general office support work More reasons to love this position: The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO: The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291. We celebrate diversity and are committed to creating an inclusive environment for all employees The State of Missouri is an equal opportunity employer.
Associate Customer Service Representative -Processing Bureau Applications/Payments Department of Revenue Annual Salary: $31,200.00 Location: Truman Building - 301 West High Street, Jefferson City, MO DOR's vision is to provide every customer the best experience every time. HOW THIS POSITION SUPPORTS THE DEPARTMENT'S VISION: Our team focuses on processing business tax returns and documents in a timely manner. We are team oriented, goal driven and value strong communication and typing skills, as well as a problem solving experience. You will gain satisfaction from assisting Missouri's taxpayer for business registration along with payments and individual income tax payments. DUTIES PERFORMED TO SUPPORT THE DEPARTMENT'S VISION: • Review applications to create Missouri Tax Identification numbers. • Complete data entry tasks to input tax return figures and taxpayer information. • Research and correct business tax returns to ensure timely processing. • Correspond with both internal and external customers about tax processing. • Assist tax payers with filing issues and promote electronic filing options, via phone and e-mail correspondence. CORE COMPETENCIES NEEDED: Strategic Thinking Computer Literacy Reliable Self-Motivated Attention to Detail Clear Communication QUALIFICATIONS: • Possess a high school diploma or high school equivalency certificate, and • Six or more months of experience in clerical or general office support work More reasons to love this position: The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO: The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291. We celebrate diversity and are committed to creating an inclusive environment for all employees The State of Missouri is an equal opportunity employer.
State of Missouri
Jefferson City, MO, United States
Associate Customer Service Representative -Processing Bureau Applications/Payments Department of Revenue Annual Salary: $31,200.00 Location: Truman Building - 301 West High Street, Jefferson City, MO DOR's vision is to provide every customer the best experience every time. HOW THIS POSITION SUPPORTS THE DEPARTMENT'S VISION: Our team focuses on processing business tax returns and documents in a timely manner. We are team oriented, goal driven and value strong communication and typing skills, as well as a problem solving experience. You will gain satisfaction from assisting Missouri's taxpayer for business registration along with payments and individual income tax payments. DUTIES PERFORMED TO SUPPORT THE DEPARTMENT'S VISION: • Review applications to create Missouri Tax Identification numbers. • Complete data entry tasks to input tax return figures and taxpayer information. • Research and correct business tax returns to ensure timely processing. • Correspond with both internal and external customers about tax processing. • Assist tax payers with filing issues and promote electronic filing options, via phone and e-mail correspondence. CORE COMPETENCIES NEEDED: Strategic Thinking Computer Literacy Reliable Self-Motivated Attention to Detail Clear Communication QUALIFICATIONS: • Possess a high school diploma or high school equivalency certificate, and • Six or more months of experience in clerical or general office support work More reasons to love this position: The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO: The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291. We celebrate diversity and are committed to creating an inclusive environment for all employees The State of Missouri is an equal opportunity employer.
Associate Customer Service Representative -Processing Bureau Applications/Payments Department of Revenue Annual Salary: $31,200.00 Location: Truman Building - 301 West High Street, Jefferson City, MO DOR's vision is to provide every customer the best experience every time. HOW THIS POSITION SUPPORTS THE DEPARTMENT'S VISION: Our team focuses on processing business tax returns and documents in a timely manner. We are team oriented, goal driven and value strong communication and typing skills, as well as a problem solving experience. You will gain satisfaction from assisting Missouri's taxpayer for business registration along with payments and individual income tax payments. DUTIES PERFORMED TO SUPPORT THE DEPARTMENT'S VISION: • Review applications to create Missouri Tax Identification numbers. • Complete data entry tasks to input tax return figures and taxpayer information. • Research and correct business tax returns to ensure timely processing. • Correspond with both internal and external customers about tax processing. • Assist tax payers with filing issues and promote electronic filing options, via phone and e-mail correspondence. CORE COMPETENCIES NEEDED: Strategic Thinking Computer Literacy Reliable Self-Motivated Attention to Detail Clear Communication QUALIFICATIONS: • Possess a high school diploma or high school equivalency certificate, and • Six or more months of experience in clerical or general office support work More reasons to love this position: The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO: The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291. We celebrate diversity and are committed to creating an inclusive environment for all employees The State of Missouri is an equal opportunity employer.
State of Missouri
Jefferson City, MO, United States
Associate Customer Service Representative -Processing Bureau Applications/Payments Department of Revenue Annual Salary: $31,200.00 Location: Truman Building - 301 West High Street, Jefferson City, MO DOR's vision is to provide every customer the best experience every time. HOW THIS POSITION SUPPORTS THE DEPARTMENT'S VISION: Our team focuses on processing business tax returns and documents in a timely manner. We are team oriented, goal driven and value strong communication and typing skills, as well as a problem solving experience. You will gain satisfaction from assisting Missouri's taxpayer for business registration along with payments and individual income tax payments. DUTIES PERFORMED TO SUPPORT THE DEPARTMENT'S VISION: • Review applications to create Missouri Tax Identification numbers. • Complete data entry tasks to input tax return figures and taxpayer information. • Research and correct business tax returns to ensure timely processing. • Correspond with both internal and external customers about tax processing. • Assist tax payers with filing issues and promote electronic filing options, via phone and e-mail correspondence. CORE COMPETENCIES NEEDED: Strategic Thinking Computer Literacy Reliable Self-Motivated Attention to Detail Clear Communication QUALIFICATIONS: • Possess a high school diploma or high school equivalency certificate, and • Six or more months of experience in clerical or general office support work More reasons to love this position: The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO: The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291. We celebrate diversity and are committed to creating an inclusive environment for all employees The State of Missouri is an equal opportunity employer.
Associate Customer Service Representative -Processing Bureau Applications/Payments Department of Revenue Annual Salary: $31,200.00 Location: Truman Building - 301 West High Street, Jefferson City, MO DOR's vision is to provide every customer the best experience every time. HOW THIS POSITION SUPPORTS THE DEPARTMENT'S VISION: Our team focuses on processing business tax returns and documents in a timely manner. We are team oriented, goal driven and value strong communication and typing skills, as well as a problem solving experience. You will gain satisfaction from assisting Missouri's taxpayer for business registration along with payments and individual income tax payments. DUTIES PERFORMED TO SUPPORT THE DEPARTMENT'S VISION: • Review applications to create Missouri Tax Identification numbers. • Complete data entry tasks to input tax return figures and taxpayer information. • Research and correct business tax returns to ensure timely processing. • Correspond with both internal and external customers about tax processing. • Assist tax payers with filing issues and promote electronic filing options, via phone and e-mail correspondence. CORE COMPETENCIES NEEDED: Strategic Thinking Computer Literacy Reliable Self-Motivated Attention to Detail Clear Communication QUALIFICATIONS: • Possess a high school diploma or high school equivalency certificate, and • Six or more months of experience in clerical or general office support work More reasons to love this position: The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO: The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291. We celebrate diversity and are committed to creating an inclusive environment for all employees The State of Missouri is an equal opportunity employer.
State of Missouri
Jefferson City, MO, United States
Customer Service Representative Division of Workers' Compensation Annual Salary: $34,666 Why you'll love this position: The Division of Workers' Compensation offers a dynamic, energetic and engaging environment to flourish and to demonstrate operational excellence. The Division is modernizing its internal and external processes and procedures and there is immense opportunity to contribute to an exciting, forward-thinking, fast-moving, collaborative environment. As part of the team, you will enjoy the genuine spirit of cooperation and shared goals all revolving around helping the citizens of Missouri. What you'll do: Serve on the Division's 800 Information Line. Respond to inquiries from parties to a workers' compensation case. Quickly and accurately prepare files to distribute to staff or upload into our content management database. Scan paper documents into the Division's imaging systems. Review and provide quality assurance for externally scanned documents and request rescans as necessary. Retrieve files from a shared network drive for statewide and external stakeholders. Qualifications 2 years of experience of relevant experience (College credit hours may substitute at 30 hours per year) Desired Attributes: Proficiency in using Adobe Acrobat Pro, Microsoft Word, Excel and PowerPoint. Strong interpersonal and ability to professionally communicate both orally and written. Comprehensive knowledge of office practices, procedures, and equipment. Ability to exercise independent judgment and initiative within established policies, and procedures. Ability to be highly motivated and work as part of a diverse team. Ability to quickly learn new applications/systems. Ability to establish and maintain effective working relationships with co-workers and the public. Ability to complete assignments accurately within specified timeframes. If you have questions about this position please contact: Kate Lange at katherine.lange@labor.mo.gov The State of Missouri is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Customer Service Representative Division of Workers' Compensation Annual Salary: $34,666 Why you'll love this position: The Division of Workers' Compensation offers a dynamic, energetic and engaging environment to flourish and to demonstrate operational excellence. The Division is modernizing its internal and external processes and procedures and there is immense opportunity to contribute to an exciting, forward-thinking, fast-moving, collaborative environment. As part of the team, you will enjoy the genuine spirit of cooperation and shared goals all revolving around helping the citizens of Missouri. What you'll do: Serve on the Division's 800 Information Line. Respond to inquiries from parties to a workers' compensation case. Quickly and accurately prepare files to distribute to staff or upload into our content management database. Scan paper documents into the Division's imaging systems. Review and provide quality assurance for externally scanned documents and request rescans as necessary. Retrieve files from a shared network drive for statewide and external stakeholders. Qualifications 2 years of experience of relevant experience (College credit hours may substitute at 30 hours per year) Desired Attributes: Proficiency in using Adobe Acrobat Pro, Microsoft Word, Excel and PowerPoint. Strong interpersonal and ability to professionally communicate both orally and written. Comprehensive knowledge of office practices, procedures, and equipment. Ability to exercise independent judgment and initiative within established policies, and procedures. Ability to be highly motivated and work as part of a diverse team. Ability to quickly learn new applications/systems. Ability to establish and maintain effective working relationships with co-workers and the public. Ability to complete assignments accurately within specified timeframes. If you have questions about this position please contact: Kate Lange at katherine.lange@labor.mo.gov The State of Missouri is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
State of Missouri
Jefferson City, MO, United States
Associate Customer Service Representative Processing Bureau - Business Tax Return Processing Department of Revenue Annual Salary: $31,200.00 Location: 301 W. High Street, Jefferson City, MO DOR's Vision: To provide every customer the best experience every time. HOW THIS POSITION SUPPORTS THE DEPARTMENT'S VISION: Our team focuses on processing, reviewing and correcting Missouri's business tax returns and documents in a timely manner. We are team-oriented and goal-driven. We value strong communication, typing skills and problem solving experience. DUTIES PERFORMED TO SUPPORT THE DEPARTMENT'S VISION: This description may not include all of the duties, knowledge, skills, or abilities associated with this title. Review incoming tax returns and payments to ensure necessary information submitted. Complete data entry tasks to input tax return figures and taxpayer information. Ensure tax payments are prepared accurately and processed timely. Learn about various tax types and be willing to shift daily tasks depending on incoming work volumes and business need. Participate in process improvement efforts and special projects to increase efficiencies within the section. Communicate with your co-workers and leadership in a manner that promotes a positive working relationship CORE COMPETENCIES NEEDED: Strategic Thinking Computer Literacy Customer Service Self-directed Attention to Detail Clear Communication QUALIFICATIONS: Possess a high school diploma or high school equivalency certificate, and six or more months of experience in clerical or general office support work More reasons to love this position: The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO: The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291. We celebrate diversity and are committed to creating an inclusive environment for all employees The State of Missouri is an equal opportunity employer.
Associate Customer Service Representative Processing Bureau - Business Tax Return Processing Department of Revenue Annual Salary: $31,200.00 Location: 301 W. High Street, Jefferson City, MO DOR's Vision: To provide every customer the best experience every time. HOW THIS POSITION SUPPORTS THE DEPARTMENT'S VISION: Our team focuses on processing, reviewing and correcting Missouri's business tax returns and documents in a timely manner. We are team-oriented and goal-driven. We value strong communication, typing skills and problem solving experience. DUTIES PERFORMED TO SUPPORT THE DEPARTMENT'S VISION: This description may not include all of the duties, knowledge, skills, or abilities associated with this title. Review incoming tax returns and payments to ensure necessary information submitted. Complete data entry tasks to input tax return figures and taxpayer information. Ensure tax payments are prepared accurately and processed timely. Learn about various tax types and be willing to shift daily tasks depending on incoming work volumes and business need. Participate in process improvement efforts and special projects to increase efficiencies within the section. Communicate with your co-workers and leadership in a manner that promotes a positive working relationship CORE COMPETENCIES NEEDED: Strategic Thinking Computer Literacy Customer Service Self-directed Attention to Detail Clear Communication QUALIFICATIONS: Possess a high school diploma or high school equivalency certificate, and six or more months of experience in clerical or general office support work More reasons to love this position: The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO: The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291. We celebrate diversity and are committed to creating an inclusive environment for all employees The State of Missouri is an equal opportunity employer.
State of Missouri
Jefferson City, MO, United States
AssociateCustomer Service Representative Call Center- Motor Vehicle & Driver License Department of Revenue Annual Salary: $31,200.00- $33,696.00 Location: 301 W. High Street, Jefferson City, MO DOR's Vision: To provide every customer the best experience every time. HOW THIS POSITION SUPPORTS THE DEPARTMENT'S VISION: As part of our customer-focused team, you help us create an environment that makes citizens say "This is the best experience I have ever had!" When you work for The Department of Revenue, you're working alongside an enthusiastic, dedicated team that cares, grows and wins together. We're looking for team members who are passionate about providing high-quality customer service and building energetic team morale. DUTIES PERFORMED TO SUPPORT THE DEPARTMENT'S VISION: The ideal candidate must have good typing skills, be very detail oriented, and have the ability to effectively process customer's transactions via mail or email, telephone, or face to face while ensuring customer satisfaction. Your responsibilities will include processing applications; explaining laws and regulations; searching computerized records and files; accurately communicating the requested information to customers; and communicate concerns about all phases of motor vehicle or driver licensing transactions. What to expect in this position: Call center team members are the voice of The Department due to the amount of calls received all team members are required to be on the phone continuously throughout their work day. Training is hands on and will consist of two weeks with our Training Coordinator. This amazing training will help teach you everything you need to know to be an Associate Customer Service Representative. Once completed with training and meeting all necessary requirements, a distributed work option may be available. The customer service center is answering calls all day, however if team members are consistently meeting or exceeding expectations, there is an opportunity for career progression and/or compensation for performance. We might be a great match if... Working in a fun and energetic environment makes you excited! We work efficiently as a team to deliver excellent results for our citizens You enjoy a consistent work schedule Monday - Friday with bi-monthly pay You are someone who strives to make independent decisions and enjoy problem solving. You enjoy influencing a team to drive results through a visual dashboard CORE COMPETENCIES NEEDED: Strategic Thinking Computer Literacy Effective Writing Team Building Abilities Excellent Customer Service Self-directed Attention to Detail Clear Communication Organizational Abilities QUALIFICATIONS: Possession of a high school diploma or proof of high school equivalency. Six or more months of experience in clerical or general office support work. Must be able to pass a fingerprint and background check PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO: The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291. We celebrate diversity and are committed to creating an inclusive environment for all. The State of Missouri is an equal opportunity employer.
AssociateCustomer Service Representative Call Center- Motor Vehicle & Driver License Department of Revenue Annual Salary: $31,200.00- $33,696.00 Location: 301 W. High Street, Jefferson City, MO DOR's Vision: To provide every customer the best experience every time. HOW THIS POSITION SUPPORTS THE DEPARTMENT'S VISION: As part of our customer-focused team, you help us create an environment that makes citizens say "This is the best experience I have ever had!" When you work for The Department of Revenue, you're working alongside an enthusiastic, dedicated team that cares, grows and wins together. We're looking for team members who are passionate about providing high-quality customer service and building energetic team morale. DUTIES PERFORMED TO SUPPORT THE DEPARTMENT'S VISION: The ideal candidate must have good typing skills, be very detail oriented, and have the ability to effectively process customer's transactions via mail or email, telephone, or face to face while ensuring customer satisfaction. Your responsibilities will include processing applications; explaining laws and regulations; searching computerized records and files; accurately communicating the requested information to customers; and communicate concerns about all phases of motor vehicle or driver licensing transactions. What to expect in this position: Call center team members are the voice of The Department due to the amount of calls received all team members are required to be on the phone continuously throughout their work day. Training is hands on and will consist of two weeks with our Training Coordinator. This amazing training will help teach you everything you need to know to be an Associate Customer Service Representative. Once completed with training and meeting all necessary requirements, a distributed work option may be available. The customer service center is answering calls all day, however if team members are consistently meeting or exceeding expectations, there is an opportunity for career progression and/or compensation for performance. We might be a great match if... Working in a fun and energetic environment makes you excited! We work efficiently as a team to deliver excellent results for our citizens You enjoy a consistent work schedule Monday - Friday with bi-monthly pay You are someone who strives to make independent decisions and enjoy problem solving. You enjoy influencing a team to drive results through a visual dashboard CORE COMPETENCIES NEEDED: Strategic Thinking Computer Literacy Effective Writing Team Building Abilities Excellent Customer Service Self-directed Attention to Detail Clear Communication Organizational Abilities QUALIFICATIONS: Possession of a high school diploma or proof of high school equivalency. Six or more months of experience in clerical or general office support work. Must be able to pass a fingerprint and background check PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO: The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291. We celebrate diversity and are committed to creating an inclusive environment for all. The State of Missouri is an equal opportunity employer.
City of Seattle, WA
Seattle, Washington, United States
Position Description Do you excel in fast-paced, performance-based environments? Do you think on your feet and have a knack for figuring out answers to challenging questions? Are you flexible and able to ride out challenges and contribute towards customers' satisfaction and your team's success? The Facilities and Administrative Services Division (FAS) is seeking friendly and detail-oriented Customer Service Representative to serve the community at neighborhood Customer Service Centers (CSC) throughout Seattle. The CSC program provides an accessible means for conducting city business as well as building community by providing the opportunity for in-person transactions. This position requires working at multiple Customer Service Centers around the city, making flexibility and the ability to travel to various locations essential to success. In addition to weekday hours, the CSCs operate on Saturdays. The successful candidate will be scheduled to work Saturdays and will have two consecutive days off. This is a temporary assignment expected to last up to six months. ABOUT US FAS is the backbone of the City of Seattle and a dynamic organization comprised of eleven divisions and 450+ employees that provides $375 million a year in services to the City through an exciting portfolio of lines of businesses . FAS is a collaborative workplace with collective accountability to promote equity, respect, civility, integrity, inclusiveness and fairness for all employees. Job Responsibilities Provide excellent front-line customer service in public community service centers. Process payments for utility bills, parking tickets, Municipal Court, pet license renewals, and U.S. Passport applications using an on-line remittance system. Resolve complex customer issues. Balance daily receipts and cash drawers and prepare cash bank deposits and associated reports. Provide information and referrals on recycling, conservation, energy assistance, voter registration, other City programs, and human service providers in the community. Participate on the team at the Customer Service Centers, which includes traveling between facilities to help coworkers with workload issues. Qualifications Minimum Qualifications: One (1) year of clerical experience, including clerical experience and public contact in a call center environment ( or a combination of education and/or training and/or experience which provides an equivalent background required to perform the work may be considered. License, Certification, and Other Requirements: United States Citizenship (as required by 22 US Code 219) for eligibility to process U.S. Passport applications - this is an essential function of this position. Desired Qualifications: This position requires frequently traveling between several facilities within the workday to provide support to other coworkers. A reliable personal vehicle or equivalent mobility, in combination with a current, valid Driver's License will be a consideration in this process. Working knowledge of a Microsoft Windows environment and experience with a Windows-based billing system. Excellent customer service skills and the ability to communicate effectively with diverse customers. Prior experience respectfully interacting with homeless and/or mentally ill populations is a plus. Demonstrated ability to work independently and creatively solve problems Excellent time-management skills Cash handling experience Conversational language skills in other languages that broadly represent the City such as Spanish, Vietnamese, Cambodian, Mandarin, Cantonese, Somali, Tagalog, or Korean will be highly valued. Work Environment/Physical Demands: Must be available to work a varied shift from 8:45am-5:45pm, Monday - Saturday . Work involves dealing directly with customers who may be upset, angry and/or abusive. May be required to work outside of normal shift in the event of an emergency situation. Additional Information FAS supports the City of Seattle’s Race and Social Justice Initiative to end institutionalized racism by eliminating barriers to access, providing the staff and public with opportunities for growth, and developing equitable access to the programs and services we offer. If you share those values and meet the qualifications, we invite you to apply for this position. COVID 19 Vaccination Mandate: All City of Seattle employees are required to be fully vaccinated against COVID-19. If selected, you will be required to submit proof of vaccination prior to your start date. People are considered fully vaccinated two weeks after their second dose in a two-dose series or two weeks after a single-dose vaccine. Employees may make requests for a reasonable accommodation based on a medical disability or for sincerely held religious beliefs. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation. Work Environment This position requires onsite work. Alternative Work Arrangements and hybrid telework schedules for work conducted in a normal office environment may be considered and will be based on operational needs and consistency with FAS policies. Applicants must successfully pass a background check, which will be conducted in accordance with Seattle’s Fair Chance Employment Ordinance, SMC 14.17. Applicants will be given a chance to explain or correct background information and provide verifiable information of good conduct and rehabilitation. TO APPLY: Please submit an application, current resume and cover letter for consideration. The City of Seattle offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: "Most" Employees Plans - Human Resources | seattle.gov Closing Date/Time: 8/23/2022 4:00 PM Pacific
Position Description Do you excel in fast-paced, performance-based environments? Do you think on your feet and have a knack for figuring out answers to challenging questions? Are you flexible and able to ride out challenges and contribute towards customers' satisfaction and your team's success? The Facilities and Administrative Services Division (FAS) is seeking friendly and detail-oriented Customer Service Representative to serve the community at neighborhood Customer Service Centers (CSC) throughout Seattle. The CSC program provides an accessible means for conducting city business as well as building community by providing the opportunity for in-person transactions. This position requires working at multiple Customer Service Centers around the city, making flexibility and the ability to travel to various locations essential to success. In addition to weekday hours, the CSCs operate on Saturdays. The successful candidate will be scheduled to work Saturdays and will have two consecutive days off. This is a temporary assignment expected to last up to six months. ABOUT US FAS is the backbone of the City of Seattle and a dynamic organization comprised of eleven divisions and 450+ employees that provides $375 million a year in services to the City through an exciting portfolio of lines of businesses . FAS is a collaborative workplace with collective accountability to promote equity, respect, civility, integrity, inclusiveness and fairness for all employees. Job Responsibilities Provide excellent front-line customer service in public community service centers. Process payments for utility bills, parking tickets, Municipal Court, pet license renewals, and U.S. Passport applications using an on-line remittance system. Resolve complex customer issues. Balance daily receipts and cash drawers and prepare cash bank deposits and associated reports. Provide information and referrals on recycling, conservation, energy assistance, voter registration, other City programs, and human service providers in the community. Participate on the team at the Customer Service Centers, which includes traveling between facilities to help coworkers with workload issues. Qualifications Minimum Qualifications: One (1) year of clerical experience, including clerical experience and public contact in a call center environment ( or a combination of education and/or training and/or experience which provides an equivalent background required to perform the work may be considered. License, Certification, and Other Requirements: United States Citizenship (as required by 22 US Code 219) for eligibility to process U.S. Passport applications - this is an essential function of this position. Desired Qualifications: This position requires frequently traveling between several facilities within the workday to provide support to other coworkers. A reliable personal vehicle or equivalent mobility, in combination with a current, valid Driver's License will be a consideration in this process. Working knowledge of a Microsoft Windows environment and experience with a Windows-based billing system. Excellent customer service skills and the ability to communicate effectively with diverse customers. Prior experience respectfully interacting with homeless and/or mentally ill populations is a plus. Demonstrated ability to work independently and creatively solve problems Excellent time-management skills Cash handling experience Conversational language skills in other languages that broadly represent the City such as Spanish, Vietnamese, Cambodian, Mandarin, Cantonese, Somali, Tagalog, or Korean will be highly valued. Work Environment/Physical Demands: Must be available to work a varied shift from 8:45am-5:45pm, Monday - Saturday . Work involves dealing directly with customers who may be upset, angry and/or abusive. May be required to work outside of normal shift in the event of an emergency situation. Additional Information FAS supports the City of Seattle’s Race and Social Justice Initiative to end institutionalized racism by eliminating barriers to access, providing the staff and public with opportunities for growth, and developing equitable access to the programs and services we offer. If you share those values and meet the qualifications, we invite you to apply for this position. COVID 19 Vaccination Mandate: All City of Seattle employees are required to be fully vaccinated against COVID-19. If selected, you will be required to submit proof of vaccination prior to your start date. People are considered fully vaccinated two weeks after their second dose in a two-dose series or two weeks after a single-dose vaccine. Employees may make requests for a reasonable accommodation based on a medical disability or for sincerely held religious beliefs. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation. Work Environment This position requires onsite work. Alternative Work Arrangements and hybrid telework schedules for work conducted in a normal office environment may be considered and will be based on operational needs and consistency with FAS policies. Applicants must successfully pass a background check, which will be conducted in accordance with Seattle’s Fair Chance Employment Ordinance, SMC 14.17. Applicants will be given a chance to explain or correct background information and provide verifiable information of good conduct and rehabilitation. TO APPLY: Please submit an application, current resume and cover letter for consideration. The City of Seattle offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: "Most" Employees Plans - Human Resources | seattle.gov Closing Date/Time: 8/23/2022 4:00 PM Pacific
California State University, San Bernardino (CSUSB)
5500 University Parkway, San Bernardino, CA 92407, USA
Description: About CSUSB California State University, San Bernardino is a preeminent center of intellectual and cultural activity in Inland Southern California. Opened in 1965 and set at the foothills of the beautiful San Bernardino Mountains, the university serves more than 20,000 students each year and graduates about 4,000 students annually. CSUSB reflects the dynamic diversity of the region and has the most diverse student population of any university in the Inland Empire. Seventy percent of those who graduate are the first in their families to do so. At CSUSB, you can: Build your future Work with the best Be your authentic self Focus on you Make a lasting impact Work for a purpose that is greater than your own Bring everything you are, become everything you want Department Summary In support of the CSUSB Strategic Plan, the College of Extended and Global Education (CEGE) leads the campus' internationalization and global engagement, provides services to international students and scholars, promotes education abroad, and collaborates with international partners to develop and promote activities, programs, and services that meet the needs of the university, regional, national, and global communities. Job Summary Reporting to the Associate Dean of the College of Extended and Global Education, the Immigration Lead provides oversight of the day-to-day operations of International Student and Scholar unit and serves as Principal Designated School Official (PDSO) and as Responsible Officer (RO). This position is responsible for overseeing immigration reporting, advising, insurance of visa documents for F-1 and J-1 students, J-1 scholars, OPT, CPT, and visa processing for H-1B staff, as well as assisting in Green card eligibility determination. Work is guided by the overall goals and objectives with full accountability for results and requires regular planning, development, independent determination of methods to meet programmatic or administrative goals, as well as independent determination of approaches to project and priorities. The functions include but are not limited to: Comprehensive and detailed knowledge of immigration and university infrastructure, policy, and procedures. Demonstrated ability in interpreting and implementing complex immigration regulations. Extensive knowledge of immigration regulations and procedures for H-1B and permanent residence processes. Excellent oral and written communication skills, including intercultural communication, to be able to effectively present ideas in written and presentational formats to diverse audiences. Ability to interpret, foresee and proactively address potential issues as a result of changing immigration laws. Ability to analyze, understand complex problems from a broad perspective, discern underlying principles, and develop strategic solutions. Excellent organizational and analytical skills. Apply in-depth knowledge and understanding of immigration regulations and effectively communicates regulatory changes and updates. Employment Status : Full-time, Exempt, Probationary with the possibility of converting to permanent. Application Review Deadline : This position will remain open until filled. Applications will be reviewed beginning August 24, 2022. Work Schedule Generally, Monday through Friday from 8:00 am to 5:00 pm. Some weekends and evenings may be required. Key Qualifications Under general direction, performance of administrative and/or program leadership in a large and/or complex organizational unit with broad impact. Required to assess, formulate, and evaluate the impact of recommended or implemented policies from a strategic and operational perspective. Work requires regular participation in planning and development activities and, as required, independent determination of methods to meet programmatic or administrative goals. Influence over key objectives and longer term goals of an organizational unit and/or program with high visibility or broad impact within and outside the organization. Independent determination of approaches to project and priorities. Work is reviewed against overall goals and objectives, with full accountability for results. Use of appreciable judgment in the development of policies and procedures related to issues frequently not covered by existing policies and procedures. Precedents and policies to guide development activities may be available for reference. Use of appreciable ingenuity and innovation to conceive of new approaches and solutions to address complex problems and issues. Serve as the prime contact for the program, specialty, and/or organizational unit. May manage relationships with outside entities or agencies and manage sensitive information and situations. May oversee day-to-day program or organizational unit operations and provide lead work direction to other professional or administrative staff, with accountability for results. Thorough knowledge of and ability to apply extensive expertise to complex programs and/or administrative specialties, including pertinent laws and regulations. Demonstrated expertise in and advanced knowledge of the principles, problems, and methods of public and business administration and operational and fiscal management. Expertise in administrative survey techniques, operations and systems analysis, statistical and research methods, and the ability to interpret and evaluate results to develop sound conclusions and recommend new or revised policies. Ability to understand problems from a broad, interactive perspective and discern applicable underlying principles to conceive of and develop strategic solutions. Ability to work with representatives from public and private entities and handle potentially sensitive situations. Demonstrated consultative skills in working with internal and external constituent groups. Ability to effectively present ideas and concepts in written or presentation format and use consultative and facilitation skills to gain consensus. Education and Experience Bachelor's degree and/or the equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs, PLUS four years of related experience. Preferred Qualifications Master's degree Minimum of 4 years experience working in immigration, specifically working with SEVIS as DSO/PDS Six years' experience working in the area of immigration with progressive responsibility as a DSO/PDSO, ARO/RO Experience with the H-1B visa, permanent residence applications, and other employment-related visas and authorizations Ability to effectively use applicable immigration information systems and applications in analysis, research, and reporting Experience with software applications such as PeopleSoft, Foreign Labor Certification, and relevant immigration platforms Experience working in a multicultural and multiethnic environment Excellent communication skills Experience with software applications such as MS Word, Excel, and Outlook Salary Anticipated Hiring Range: $4,693 - $8,345 per month Classification Salary Range: $ 4,693 - $8,489 per month Statement of Commitment to Diversity In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. In our commitment to diversity, we welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. Our commitment to work toward an environment that values diversity requires that we create, promote, and maintain activities and programs which further our understanding of individual and group diversity. We will also develop and communicate policies and promote values which discourage intolerance and discrimination. The concept and dimensions of diversity are to be advanced and incorporated into every aspect of university activity, including student life, the curriculum, teaching, programs, staffing, personnel training practices, research, community services, events, and all other areas of university endeavor. Dimensions of diversity shall include, but are not limited to, the following: race, ethnicity, religious belief, sexual orientation, sex, gender identity, gender expression, ability, socioeconomic status, cultural orientation, national origin, and age. The implementation of the Commitment to Diversity will rest with the university as a whole. The president, in addition to a personal commitment and involvement, may use the University Diversity Committee, campus administrators, faculty, staff, and students as well as other members of the campus community to implement effectively the philosophy and intent of this statement. Supplemental Information A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status. This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter. Visit the Human Resources Conflict of Interest webpage link for additional information: http://hrd.csusb.edu/conflictInterest.html This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) Closing Date/Time: September 9, 2022
Description: About CSUSB California State University, San Bernardino is a preeminent center of intellectual and cultural activity in Inland Southern California. Opened in 1965 and set at the foothills of the beautiful San Bernardino Mountains, the university serves more than 20,000 students each year and graduates about 4,000 students annually. CSUSB reflects the dynamic diversity of the region and has the most diverse student population of any university in the Inland Empire. Seventy percent of those who graduate are the first in their families to do so. At CSUSB, you can: Build your future Work with the best Be your authentic self Focus on you Make a lasting impact Work for a purpose that is greater than your own Bring everything you are, become everything you want Department Summary In support of the CSUSB Strategic Plan, the College of Extended and Global Education (CEGE) leads the campus' internationalization and global engagement, provides services to international students and scholars, promotes education abroad, and collaborates with international partners to develop and promote activities, programs, and services that meet the needs of the university, regional, national, and global communities. Job Summary Reporting to the Associate Dean of the College of Extended and Global Education, the Immigration Lead provides oversight of the day-to-day operations of International Student and Scholar unit and serves as Principal Designated School Official (PDSO) and as Responsible Officer (RO). This position is responsible for overseeing immigration reporting, advising, insurance of visa documents for F-1 and J-1 students, J-1 scholars, OPT, CPT, and visa processing for H-1B staff, as well as assisting in Green card eligibility determination. Work is guided by the overall goals and objectives with full accountability for results and requires regular planning, development, independent determination of methods to meet programmatic or administrative goals, as well as independent determination of approaches to project and priorities. The functions include but are not limited to: Comprehensive and detailed knowledge of immigration and university infrastructure, policy, and procedures. Demonstrated ability in interpreting and implementing complex immigration regulations. Extensive knowledge of immigration regulations and procedures for H-1B and permanent residence processes. Excellent oral and written communication skills, including intercultural communication, to be able to effectively present ideas in written and presentational formats to diverse audiences. Ability to interpret, foresee and proactively address potential issues as a result of changing immigration laws. Ability to analyze, understand complex problems from a broad perspective, discern underlying principles, and develop strategic solutions. Excellent organizational and analytical skills. Apply in-depth knowledge and understanding of immigration regulations and effectively communicates regulatory changes and updates. Employment Status : Full-time, Exempt, Probationary with the possibility of converting to permanent. Application Review Deadline : This position will remain open until filled. Applications will be reviewed beginning August 24, 2022. Work Schedule Generally, Monday through Friday from 8:00 am to 5:00 pm. Some weekends and evenings may be required. Key Qualifications Under general direction, performance of administrative and/or program leadership in a large and/or complex organizational unit with broad impact. Required to assess, formulate, and evaluate the impact of recommended or implemented policies from a strategic and operational perspective. Work requires regular participation in planning and development activities and, as required, independent determination of methods to meet programmatic or administrative goals. Influence over key objectives and longer term goals of an organizational unit and/or program with high visibility or broad impact within and outside the organization. Independent determination of approaches to project and priorities. Work is reviewed against overall goals and objectives, with full accountability for results. Use of appreciable judgment in the development of policies and procedures related to issues frequently not covered by existing policies and procedures. Precedents and policies to guide development activities may be available for reference. Use of appreciable ingenuity and innovation to conceive of new approaches and solutions to address complex problems and issues. Serve as the prime contact for the program, specialty, and/or organizational unit. May manage relationships with outside entities or agencies and manage sensitive information and situations. May oversee day-to-day program or organizational unit operations and provide lead work direction to other professional or administrative staff, with accountability for results. Thorough knowledge of and ability to apply extensive expertise to complex programs and/or administrative specialties, including pertinent laws and regulations. Demonstrated expertise in and advanced knowledge of the principles, problems, and methods of public and business administration and operational and fiscal management. Expertise in administrative survey techniques, operations and systems analysis, statistical and research methods, and the ability to interpret and evaluate results to develop sound conclusions and recommend new or revised policies. Ability to understand problems from a broad, interactive perspective and discern applicable underlying principles to conceive of and develop strategic solutions. Ability to work with representatives from public and private entities and handle potentially sensitive situations. Demonstrated consultative skills in working with internal and external constituent groups. Ability to effectively present ideas and concepts in written or presentation format and use consultative and facilitation skills to gain consensus. Education and Experience Bachelor's degree and/or the equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs, PLUS four years of related experience. Preferred Qualifications Master's degree Minimum of 4 years experience working in immigration, specifically working with SEVIS as DSO/PDS Six years' experience working in the area of immigration with progressive responsibility as a DSO/PDSO, ARO/RO Experience with the H-1B visa, permanent residence applications, and other employment-related visas and authorizations Ability to effectively use applicable immigration information systems and applications in analysis, research, and reporting Experience with software applications such as PeopleSoft, Foreign Labor Certification, and relevant immigration platforms Experience working in a multicultural and multiethnic environment Excellent communication skills Experience with software applications such as MS Word, Excel, and Outlook Salary Anticipated Hiring Range: $4,693 - $8,345 per month Classification Salary Range: $ 4,693 - $8,489 per month Statement of Commitment to Diversity In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. In our commitment to diversity, we welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. Our commitment to work toward an environment that values diversity requires that we create, promote, and maintain activities and programs which further our understanding of individual and group diversity. We will also develop and communicate policies and promote values which discourage intolerance and discrimination. The concept and dimensions of diversity are to be advanced and incorporated into every aspect of university activity, including student life, the curriculum, teaching, programs, staffing, personnel training practices, research, community services, events, and all other areas of university endeavor. Dimensions of diversity shall include, but are not limited to, the following: race, ethnicity, religious belief, sexual orientation, sex, gender identity, gender expression, ability, socioeconomic status, cultural orientation, national origin, and age. The implementation of the Commitment to Diversity will rest with the university as a whole. The president, in addition to a personal commitment and involvement, may use the University Diversity Committee, campus administrators, faculty, staff, and students as well as other members of the campus community to implement effectively the philosophy and intent of this statement. Supplemental Information A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status. This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter. Visit the Human Resources Conflict of Interest webpage link for additional information: http://hrd.csusb.edu/conflictInterest.html This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) Closing Date/Time: September 9, 2022
PLACER COUNTY, CA
Auburn, CA, United States
Introduction Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play, and learn! For more information about Placer County, please visit www.placer.ca.gov . POSITION INFORMATION Placer County's Department of Health and Human Services is currently recruiting for Senior Client Services Practitioners to fill vacancies in the Adult System of Care and Children's System of Care divisions. The Senior Client Services Practitioner classification covers a broad spectrum of support services and program functions within Placer County Health and Human Services, and includes varying responsibilities and career paths. When completing the application and supplemental questionnaire, applicants are encouraged to include relevant education and a description of experience providing professional and/or clinical/social work services, as well as any lead or supervisory experience. The eligible list established from this recruitment may also be used to fill both permanent and extra-help* vacancies in the Adult System of Care, Children's System of Care, and Public Health divisions as they arise, subject to specific position requirements. *Temporary/Extra-help assignments are limited to 28 hours per week with a cap of 999 hours (or 960 hours for CalPERS retired annuitants) in a fiscal year and are not eligible for benefits. Extra-help appointments made from this eligible list may transition to permanent status, should vacancies arise. This classification received a general wage increase of 4% effective 7/2/22 and is scheduled to receive subsequent general wage increases of 4% in July 2023 and 4% in July 2024. An additional 5% license pay will be paid to employees in this classification who are licensed as a Licensed Clinical Social Worker (LCSW), Marriage and Family Therapist (MFT), Marriage, Family Child Counselor (MFCC), Licensed Professional Counselor (LPCC) or Licensed Psychologist (Ph.D. and Psy.D.). Subject to approval by the appointing authority and upon successful completion of a foreign language proficiency examination, an additional 5% bilingual pay will be paid to employees who use a second language on a regular basis in the normal course of business. BENEFITS Depending on area of assignment, telecommute options may be available, subject to approval by the Appointing Authority. Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view Professional benefits For more information regarding the benefits Placer County has to offer please visit Placer County's Human Resources website. DEFINITION To perform client service case work and provide clinical treatment requiring a high level of skill and independent judgment in serving children, adolescents and/or adults with serious mental illnesses; to provide clinical or community-based program supervision; to oversee investigations and the supervision and placement of minors in need of protective services; to oversee and provide outreach engagement; to exercise technical and functional supervision over subordinate professional staff; and to function as an integral and supportive member of assigned departmental and multi-disciplinary team(s). DISTINGUISHING CHARACTERISTICS This is the advanced journey level class in the Client Services Practitioner series. Positions at this level are distinguished from other classes within the series by the level of responsibility assumed, complexity of duties assigned, independence of action taken, by the amount of time spent performing assigned duties of a more complex nature, and by the nature of the public contact. Employees in this job class perform the most difficult and responsible types of duties assigned to classes within this series including clinical program supervision or supervision of multiple community-based programs and staff. Employees at this level are required to be fully trained in all procedures related to assigned area of responsibility. SUPERVISION RECEIVED AND EXERCISED Receives general direction from a program manager or other management position. Exercises clinical supervision over assigned program staff and technical and functional supervision over subordinate professional staff. EXAMPLES OF ESSENTIAL DUTIES Lead and train assigned subordinate staff in various aspects of client services within designated program area(s). Assist in ensuring assigned program cohesiveness and quality assurance; coordinate assigned program activities with other County divisions as well as departments and outside agencies as appropriate. Coordinate, participate in and/or conduct comprehensive individual and family bio-psychosocial assessments for problem identification and diagnosis. May oversee and/or participate in developing clinical treatment plans; may determine appropriate method of treatment intervention, including program modifications; and may refer clients to a psychiatrist for medication. Prepare and present clinical and/or case management documentation for review by multi-disciplinary team; provide on-going consultation and systematic support for the team in its implementation of treatment programs and individual treatment plans and/or case management. Participate in and/or conduct group, family and individual therapy and provide other counseling as appropriate to affect client discharge/re-entry to the community. Perform case management duties including investigation, treatment plan monitoring, advocacy, referral and linkage to other services and crisis intervention; as appropriate, consult with staff of related agencies regarding treatment and discharge planning. Provide consultation, education and liaison to public and private agencies; provide training and/or make presentations to clients, care providers, community groups, referrals and the general public. Develop and implement multiple community-based programs in treatment and social service; coordinate and monitor program activities to ensure compliance with program outcomes. Maintain documentation of client contact in accordance with Department and statutory regulations and procedures; prepare case history summaries for use by other agencies as appropriate; and file mandated reports. May make home/site visits and provide client transportation as necessary. Build and maintain positive working relationships with co-workers, other County employees, community resources, clients, and the public utilizing principles of effective customer service. Perform related duties as required. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Experience and Training Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: Three years of responsible experience performing duties similar to a Client Services Practitioner in Placer County with at least one year of qualifying experience at the journey level. Training: A Master's degree from an accredited college or university with major course work in social work, psychology, or counseling which meets the eligibility requirements for licensure as a Licensed Clinical Social Worker (LCSW) or Licensed Marriage and Family Therapist (LMFT) or Licensed Professional Clinical Counselor (LPCC) by the State Board of Behavioral Science Examiners. Required License or Certificate: May require possession of a State of California license to practice as a Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT) or Licensed Professional Clinical Counselor (LPCC). May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Principles and practices of social work as related to providing mental health, substance abuse services and treatment, child and adult protective services and multi-disciplinary approach to treatment. Principles and practices used in the development of community-based programs providing treatment and social services. Role and interaction of human service agencies in accomplishing treatment of individuals with serious mental illnesses. Accepted criteria for clinical diagnosis of emotional and mental disturbances as well as normal and abnormal emotional and mental development to include growth, development, and living relationships. Psychosocial, family, individual and group therapy and counseling treatments and prevention strategies. Psychotropic medication issues. Pertinent local, state and federal rules, regulations and laws. Principles used in preparing grant proposals. Legal and regulatory issues related to the operation and delivery of a variety of client services to individuals and groups of all ages and special needs. Crisis intervention and conflict resolution practices, including management of assaultive behavior, and principles of social work related to child protective services and adult services, rick and safety assessments. Principles and practices of case management, including objectives, clinical diagnosis, and appropriate documentation. Ability to: On a continuous basis, know and understand all aspects of the job and observe safety rules; intermittently review work papers, reports and special projects; identify and problem solve client issues; identify and interpret technical and numerical information; remember clients' names; understand and explain Department policies and procedures to clients, families and the general public. On an intermittent basis, sit for long periods of time while at desk or driving; stand, walk, bend, squat, kneel, climb or twist while retrieving files, conducting home/site visits, setting up/making presentations or observing or restraining client. See and hear with sufficient acuity to observe and be aware of client; perform simple grasping and fine manipulation; and lift moderate weight. Provide clinical supervision and train, assign and review work of assigned subordinate staff. Assist in coordinating all aspects of assigned program, including identification of problems affecting program cohesion and implementation of solutions. Provide leadership to and work cooperatively as part of a multi-disciplinary team in reviewing treatment plan problems and objectives and developing recommended alternatives. Identify and conceptualize multiple cause situations and possible consequences; evaluate potential treatment/solutions; determine and initiate most effective course of action. Relate effectively and positively with assigned clients to establish trust and rapport; display empathy. Coordinate and prioritize work and timelines effectively for self and others. Work with various cultural and ethnic groups in a tactful and effective manner. Obtain relevant information through interviews, observations, and the application of standard research methodologies. Perform mathematical calculations accurately including routine statistical analysis. Use a personal computer and office equipment necessary for successful job performance. Work weekend and evening shifts as needs of program and/or clients require. Establish and maintain effective working relationships with those contacted in the performance of required duties. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to the supplemental questionnaire, the applicant's education, training, and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please Click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), political orientation, or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Closing Date/Time: 8/31/2022 5:00:00 PM
Introduction Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play, and learn! For more information about Placer County, please visit www.placer.ca.gov . POSITION INFORMATION Placer County's Department of Health and Human Services is currently recruiting for Senior Client Services Practitioners to fill vacancies in the Adult System of Care and Children's System of Care divisions. The Senior Client Services Practitioner classification covers a broad spectrum of support services and program functions within Placer County Health and Human Services, and includes varying responsibilities and career paths. When completing the application and supplemental questionnaire, applicants are encouraged to include relevant education and a description of experience providing professional and/or clinical/social work services, as well as any lead or supervisory experience. The eligible list established from this recruitment may also be used to fill both permanent and extra-help* vacancies in the Adult System of Care, Children's System of Care, and Public Health divisions as they arise, subject to specific position requirements. *Temporary/Extra-help assignments are limited to 28 hours per week with a cap of 999 hours (or 960 hours for CalPERS retired annuitants) in a fiscal year and are not eligible for benefits. Extra-help appointments made from this eligible list may transition to permanent status, should vacancies arise. This classification received a general wage increase of 4% effective 7/2/22 and is scheduled to receive subsequent general wage increases of 4% in July 2023 and 4% in July 2024. An additional 5% license pay will be paid to employees in this classification who are licensed as a Licensed Clinical Social Worker (LCSW), Marriage and Family Therapist (MFT), Marriage, Family Child Counselor (MFCC), Licensed Professional Counselor (LPCC) or Licensed Psychologist (Ph.D. and Psy.D.). Subject to approval by the appointing authority and upon successful completion of a foreign language proficiency examination, an additional 5% bilingual pay will be paid to employees who use a second language on a regular basis in the normal course of business. BENEFITS Depending on area of assignment, telecommute options may be available, subject to approval by the Appointing Authority. Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view Professional benefits For more information regarding the benefits Placer County has to offer please visit Placer County's Human Resources website. DEFINITION To perform client service case work and provide clinical treatment requiring a high level of skill and independent judgment in serving children, adolescents and/or adults with serious mental illnesses; to provide clinical or community-based program supervision; to oversee investigations and the supervision and placement of minors in need of protective services; to oversee and provide outreach engagement; to exercise technical and functional supervision over subordinate professional staff; and to function as an integral and supportive member of assigned departmental and multi-disciplinary team(s). DISTINGUISHING CHARACTERISTICS This is the advanced journey level class in the Client Services Practitioner series. Positions at this level are distinguished from other classes within the series by the level of responsibility assumed, complexity of duties assigned, independence of action taken, by the amount of time spent performing assigned duties of a more complex nature, and by the nature of the public contact. Employees in this job class perform the most difficult and responsible types of duties assigned to classes within this series including clinical program supervision or supervision of multiple community-based programs and staff. Employees at this level are required to be fully trained in all procedures related to assigned area of responsibility. SUPERVISION RECEIVED AND EXERCISED Receives general direction from a program manager or other management position. Exercises clinical supervision over assigned program staff and technical and functional supervision over subordinate professional staff. EXAMPLES OF ESSENTIAL DUTIES Lead and train assigned subordinate staff in various aspects of client services within designated program area(s). Assist in ensuring assigned program cohesiveness and quality assurance; coordinate assigned program activities with other County divisions as well as departments and outside agencies as appropriate. Coordinate, participate in and/or conduct comprehensive individual and family bio-psychosocial assessments for problem identification and diagnosis. May oversee and/or participate in developing clinical treatment plans; may determine appropriate method of treatment intervention, including program modifications; and may refer clients to a psychiatrist for medication. Prepare and present clinical and/or case management documentation for review by multi-disciplinary team; provide on-going consultation and systematic support for the team in its implementation of treatment programs and individual treatment plans and/or case management. Participate in and/or conduct group, family and individual therapy and provide other counseling as appropriate to affect client discharge/re-entry to the community. Perform case management duties including investigation, treatment plan monitoring, advocacy, referral and linkage to other services and crisis intervention; as appropriate, consult with staff of related agencies regarding treatment and discharge planning. Provide consultation, education and liaison to public and private agencies; provide training and/or make presentations to clients, care providers, community groups, referrals and the general public. Develop and implement multiple community-based programs in treatment and social service; coordinate and monitor program activities to ensure compliance with program outcomes. Maintain documentation of client contact in accordance with Department and statutory regulations and procedures; prepare case history summaries for use by other agencies as appropriate; and file mandated reports. May make home/site visits and provide client transportation as necessary. Build and maintain positive working relationships with co-workers, other County employees, community resources, clients, and the public utilizing principles of effective customer service. Perform related duties as required. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Experience and Training Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: Three years of responsible experience performing duties similar to a Client Services Practitioner in Placer County with at least one year of qualifying experience at the journey level. Training: A Master's degree from an accredited college or university with major course work in social work, psychology, or counseling which meets the eligibility requirements for licensure as a Licensed Clinical Social Worker (LCSW) or Licensed Marriage and Family Therapist (LMFT) or Licensed Professional Clinical Counselor (LPCC) by the State Board of Behavioral Science Examiners. Required License or Certificate: May require possession of a State of California license to practice as a Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT) or Licensed Professional Clinical Counselor (LPCC). May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Principles and practices of social work as related to providing mental health, substance abuse services and treatment, child and adult protective services and multi-disciplinary approach to treatment. Principles and practices used in the development of community-based programs providing treatment and social services. Role and interaction of human service agencies in accomplishing treatment of individuals with serious mental illnesses. Accepted criteria for clinical diagnosis of emotional and mental disturbances as well as normal and abnormal emotional and mental development to include growth, development, and living relationships. Psychosocial, family, individual and group therapy and counseling treatments and prevention strategies. Psychotropic medication issues. Pertinent local, state and federal rules, regulations and laws. Principles used in preparing grant proposals. Legal and regulatory issues related to the operation and delivery of a variety of client services to individuals and groups of all ages and special needs. Crisis intervention and conflict resolution practices, including management of assaultive behavior, and principles of social work related to child protective services and adult services, rick and safety assessments. Principles and practices of case management, including objectives, clinical diagnosis, and appropriate documentation. Ability to: On a continuous basis, know and understand all aspects of the job and observe safety rules; intermittently review work papers, reports and special projects; identify and problem solve client issues; identify and interpret technical and numerical information; remember clients' names; understand and explain Department policies and procedures to clients, families and the general public. On an intermittent basis, sit for long periods of time while at desk or driving; stand, walk, bend, squat, kneel, climb or twist while retrieving files, conducting home/site visits, setting up/making presentations or observing or restraining client. See and hear with sufficient acuity to observe and be aware of client; perform simple grasping and fine manipulation; and lift moderate weight. Provide clinical supervision and train, assign and review work of assigned subordinate staff. Assist in coordinating all aspects of assigned program, including identification of problems affecting program cohesion and implementation of solutions. Provide leadership to and work cooperatively as part of a multi-disciplinary team in reviewing treatment plan problems and objectives and developing recommended alternatives. Identify and conceptualize multiple cause situations and possible consequences; evaluate potential treatment/solutions; determine and initiate most effective course of action. Relate effectively and positively with assigned clients to establish trust and rapport; display empathy. Coordinate and prioritize work and timelines effectively for self and others. Work with various cultural and ethnic groups in a tactful and effective manner. Obtain relevant information through interviews, observations, and the application of standard research methodologies. Perform mathematical calculations accurately including routine statistical analysis. Use a personal computer and office equipment necessary for successful job performance. Work weekend and evening shifts as needs of program and/or clients require. Establish and maintain effective working relationships with those contacted in the performance of required duties. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to the supplemental questionnaire, the applicant's education, training, and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please Click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), political orientation, or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Closing Date/Time: 8/31/2022 5:00:00 PM
TEXAS PARKS AND WILDLIFE
San Antonio, Texas, United States
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES can be found at http://www.hr.sao.texas.gov/CompensationSystem/JobDescriptions VETERAN'S PREFERENCE: If you choose to claim veteran's employment preference including surviving spouse or orphan of a veteran as outlined by the State of Texas, you must attach a DD214 at the time your application is submitted. If you have questions regarding this requirement, please visit our Veteran's Hiring Reference page at https://tpwd.texas.gov/job/veterans/ FOR NEW HIRES/REHIRES: Health insurance is available the 1st of the following month after a 60-day waiting period. TO APPLY: Application must be completed at: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en HIRING CONTACT: Veronica Arguello, (210) 688-9055 x 2007 PHYSICAL WORK ADDRESS: TPWD Government Canyon State Natural Area, 12861 Galm Road, San Antonio, TX 78254 GENERAL DESCRIPTION: Government Canyon is home to one of the largest karst preserves in the nation. Under the direction of the Assistant Office Manager, this position performs entry-level customer service work and is responsible for being a visitor's first point of contact, assisting in office operations, and performing duties in support of a Texas State Park Store concession program. Collects and accounts for revenue according to site and Division revenue accounting procedures. Assists in training staff and volunteers. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. NOTE: Position may fluctuate between full-time/part-time hours based on operational needs. Qualifications: MINIMUM QUALIFICATIONS: Education: Graduation from High School or GED. Experience: Three years experience in general clerical, cash handling or customer service. Licensure: If driving is required, applicant must possess a valid State driver's license. PREFERRED QUALIFICATIONS: Experience: One year clerical experience in areas such as accounting, typing, filing, record keeping, data entry; One year experience in use of automation equipment or word processing and spreadsheet software; One year experience in customer service. KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of general office practices and procedures; Knowledge of basic clerical processes and procedures; Knowledge of basic mathematics; Knowledge of telephone procedures and etiquette; Skill in the use MS Word, Excel and Outlook; Skill in effective verbal and written communication; Skill in providing quality customer service in a courteous and professional manner; Skill in using standard office equipment; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Skill in making independent, sound and timely decisions; Skill in training others; Ability to accurately handle cash and account for revenue collected; Ability to work as a member of a team; Ability to work independently with little or no supervision; Ability to work effectively with other staff members and volunteers; Ability to follow complex instructions; Ability to work under stressful conditions; Ability to maintain flexibility and work with frequent interruptions; Ability to exercise initiative in accomplishing tasks; Ability to work with multiple tasks and changing priorties; Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.; Ability to conduct all work activities in accordance TPWD safety program. WORKING CONDITIONS: Required to work in public park with overnight camping and day use; Required to work 30 hour per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; Required to adjust to changing schedules; This position will fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued, eligibility for longevity pay, and health insurance rates; Must conform to TPWD dress and grooming standards, work rules and safety procedures; Required to perform manual labor including, lifting supplies and materials up to 20 lbs.; Required to travel 5% with possible overnight stays; May be required to operate a State vehicle; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Aug 23, 2022, 11:59:00 PM
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES can be found at http://www.hr.sao.texas.gov/CompensationSystem/JobDescriptions VETERAN'S PREFERENCE: If you choose to claim veteran's employment preference including surviving spouse or orphan of a veteran as outlined by the State of Texas, you must attach a DD214 at the time your application is submitted. If you have questions regarding this requirement, please visit our Veteran's Hiring Reference page at https://tpwd.texas.gov/job/veterans/ FOR NEW HIRES/REHIRES: Health insurance is available the 1st of the following month after a 60-day waiting period. TO APPLY: Application must be completed at: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en HIRING CONTACT: Veronica Arguello, (210) 688-9055 x 2007 PHYSICAL WORK ADDRESS: TPWD Government Canyon State Natural Area, 12861 Galm Road, San Antonio, TX 78254 GENERAL DESCRIPTION: Government Canyon is home to one of the largest karst preserves in the nation. Under the direction of the Assistant Office Manager, this position performs entry-level customer service work and is responsible for being a visitor's first point of contact, assisting in office operations, and performing duties in support of a Texas State Park Store concession program. Collects and accounts for revenue according to site and Division revenue accounting procedures. Assists in training staff and volunteers. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. NOTE: Position may fluctuate between full-time/part-time hours based on operational needs. Qualifications: MINIMUM QUALIFICATIONS: Education: Graduation from High School or GED. Experience: Three years experience in general clerical, cash handling or customer service. Licensure: If driving is required, applicant must possess a valid State driver's license. PREFERRED QUALIFICATIONS: Experience: One year clerical experience in areas such as accounting, typing, filing, record keeping, data entry; One year experience in use of automation equipment or word processing and spreadsheet software; One year experience in customer service. KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of general office practices and procedures; Knowledge of basic clerical processes and procedures; Knowledge of basic mathematics; Knowledge of telephone procedures and etiquette; Skill in the use MS Word, Excel and Outlook; Skill in effective verbal and written communication; Skill in providing quality customer service in a courteous and professional manner; Skill in using standard office equipment; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Skill in making independent, sound and timely decisions; Skill in training others; Ability to accurately handle cash and account for revenue collected; Ability to work as a member of a team; Ability to work independently with little or no supervision; Ability to work effectively with other staff members and volunteers; Ability to follow complex instructions; Ability to work under stressful conditions; Ability to maintain flexibility and work with frequent interruptions; Ability to exercise initiative in accomplishing tasks; Ability to work with multiple tasks and changing priorties; Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.; Ability to conduct all work activities in accordance TPWD safety program. WORKING CONDITIONS: Required to work in public park with overnight camping and day use; Required to work 30 hour per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; Required to adjust to changing schedules; This position will fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued, eligibility for longevity pay, and health insurance rates; Must conform to TPWD dress and grooming standards, work rules and safety procedures; Required to perform manual labor including, lifting supplies and materials up to 20 lbs.; Required to travel 5% with possible overnight stays; May be required to operate a State vehicle; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Aug 23, 2022, 11:59:00 PM
TEXAS PARKS AND WILDLIFE
Valley View, Texas, United States
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES can be found at http://www.hr.sao.texas.gov/CompensationSystem/JobDescriptions VETERAN'S PREFERENCE: If you choose to claim veteran's employment preference including surviving spouse or orphan of a veteran as outlined by the State of Texas, you must attach a DD214 at the time your application is submitted. If you have questions regarding this requirement, please visit our Veteran's Hiring Reference page at https://tpwd.texas.gov/job/veterans/ FOR NEW HIRES/REHIRES: Health insurance is available the 1st of the following month after a 60-day waiting period. TO APPLY: Application must be completed at: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en HIRING CONTACT: Scott Eager, (940) 637-2294 PHYSICAL WORK ADDRESS: TPWD Ray Roberts State Park - Johnson Branch, 100 PW 4153, Valley View, Texas 76272 GENERAL DESCRIPTION Under the direction of the Office Manager/Team Leader, this position performs entry-level customer service work including performing general clerical duties and providing customer service and information to the public for Ray Roberts Lake State Park - Johnson Branch Unit. Duties include assisting with the daily operations of revenue collection and accounting, permit sales, automated registration, and reservation of visitors and answering telephones. Prepares correspondence and reports. Performs general cleaning of park headquarters. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS Education: Graduation from High School or GED. Experience: No experience required. Licensure: If driving is required, applicant must possess a valid State driver's license. PREFERRED QUALIFICATIONS Experience: One year experience in areas such as general clerical, cash handling, or customer service. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of general office procedures; Knowledge of administrative and clerical procedures; Knowledge of basic math calculations; Knowledge of accounting/accountability of revenue collection; Skill in using MS Word, Excel, and Outlook; Skill in effective verbal and written communication; Skill in using standard office equipment; Skill in basic report writing for completing various daily and weekly reports; Skill in providing quality customer service in a courteous and professional manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Ability to accurately handle cash and account for revenue collected; Ability to handle multiple tasks effectively; Ability to perform general routine office cleaning; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to prepare and maintain detailed records, files, and reports; Ability to respond to public inquiries in a timely manner; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS Required to work 40 hours per week, includes various schedules with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays, and holidays; Required to work overtime, as necessary; Required to adjust to changing schedules; May be required to operate a State vehicle; Must conform to TPWD dress and grooming standards, work rules, and safety procedures; This position will fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued, eligibility for longevity pay, and health insurance rates; Required to travel 5% with possible overnight stays; Non-smoking environment in all State building and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Aug 23, 2022, 11:59:00 PM
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES can be found at http://www.hr.sao.texas.gov/CompensationSystem/JobDescriptions VETERAN'S PREFERENCE: If you choose to claim veteran's employment preference including surviving spouse or orphan of a veteran as outlined by the State of Texas, you must attach a DD214 at the time your application is submitted. If you have questions regarding this requirement, please visit our Veteran's Hiring Reference page at https://tpwd.texas.gov/job/veterans/ FOR NEW HIRES/REHIRES: Health insurance is available the 1st of the following month after a 60-day waiting period. TO APPLY: Application must be completed at: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en HIRING CONTACT: Scott Eager, (940) 637-2294 PHYSICAL WORK ADDRESS: TPWD Ray Roberts State Park - Johnson Branch, 100 PW 4153, Valley View, Texas 76272 GENERAL DESCRIPTION Under the direction of the Office Manager/Team Leader, this position performs entry-level customer service work including performing general clerical duties and providing customer service and information to the public for Ray Roberts Lake State Park - Johnson Branch Unit. Duties include assisting with the daily operations of revenue collection and accounting, permit sales, automated registration, and reservation of visitors and answering telephones. Prepares correspondence and reports. Performs general cleaning of park headquarters. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS Education: Graduation from High School or GED. Experience: No experience required. Licensure: If driving is required, applicant must possess a valid State driver's license. PREFERRED QUALIFICATIONS Experience: One year experience in areas such as general clerical, cash handling, or customer service. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of general office procedures; Knowledge of administrative and clerical procedures; Knowledge of basic math calculations; Knowledge of accounting/accountability of revenue collection; Skill in using MS Word, Excel, and Outlook; Skill in effective verbal and written communication; Skill in using standard office equipment; Skill in basic report writing for completing various daily and weekly reports; Skill in providing quality customer service in a courteous and professional manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Ability to accurately handle cash and account for revenue collected; Ability to handle multiple tasks effectively; Ability to perform general routine office cleaning; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to prepare and maintain detailed records, files, and reports; Ability to respond to public inquiries in a timely manner; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS Required to work 40 hours per week, includes various schedules with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays, and holidays; Required to work overtime, as necessary; Required to adjust to changing schedules; May be required to operate a State vehicle; Must conform to TPWD dress and grooming standards, work rules, and safety procedures; This position will fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued, eligibility for longevity pay, and health insurance rates; Required to travel 5% with possible overnight stays; Non-smoking environment in all State building and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Aug 23, 2022, 11:59:00 PM
California State University, Chico
400 West 1st Street, Chico, CA 95929, USA
Description: Our Commitment to Equity, Diversity, and Inclusion: California State University (CSU), Chico is a comprehensive and residential public university, holding Hispanic-Serving Institution (HSI) designation. Chico State operates as part of the 23-campus CSU system, which educates the most ethnically, economically, and academically diverse student body in the nation. The University enrolls over 15,000 students, with over half identifying as first-generation college students. Chico State is committed to recruiting outstanding candidates who reflect the intersectional identities of our student body. The ideal candidate will embrace our values predicated on the primacy of student success and the elimination of equity gaps, have demonstrated experience working with diverse populations, and will contribute to policies, programs, and practices that support an inclusive, accessible, and equitable learning and working environment. Black, Indigenous, People of Color, veterans, and those with diverse abilities are encouraged to apply. Job/Department Summary: Under general supervision of the AVP of International Education & Global Engagement, with work direction from the International Student & Scholar Services (ISSS) Coordinator, the International Academic Advisor and Retention Specialist supports international student enrollment, retention, transition to university life and American academic culture, student development and degree or certificate program completion, as well as program assessment support for international students. The primary work processes are assigned tasks that typically follow well-established work procedures and guidelines. Mandatory Vaccinations: The CSU requires faculty, staff, and students who are accessing campus facilities to be fully immunized against COVID-19 or have received a medical or religious exemption. Selected candidates should be prepared to comply with this requirement. Preferences: Preference may be given to applicants with the following as they may be considered specialized skills: Current or previous SEVP Designated School Official and/or Alternate Responsible Officer Experience using PeopleSoft and/or SEVIS Current or previous experience working with students with government scholarships Experience with event coordination Bilingual - Chinese, Japanese, Hindi, Punjabi, or Arabic preferred Required Education and Experience: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field. AND Two years of full-time professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A Master's degree in a job-related field may be substituted for one year of the professional experience. Additional specialized experience which demonstrates the applicant has successfully applied the knowledge and abilities of a Student Services professional may also be substituted for required education on a year-for year basis. Time Base: Full-time Pay Plan: 12/12 Work Schedule: Mon-Fri 8:00am-5:00pm, Summer - Mon-Thurs 7:00-5:30. Salary and Benefits Information: $4,304 - $6,120 per month / $51,648 - $73,440 annually (New employees should anticipate being hired at the beginning of the salary range) This position qualifies for benefits including tuition fee waiver (if eligible). CSU, Chico offers a number of benefits to its employees (e.g., sick leave, vacation, health insurance). For more information please visit https://www.calstate.edu/csu-system/careers/benefits/Documents/employee-benefits-summary.pdf Additional Information: California State University, Chico, in accordance with CSU policy, requires that the successful candidate complete a background check (including a criminal records check, sexual offender registry check, and/or fingerprinting) prior to assuming this position. Failure to satisfactorily complete or pass the background check may impact the job offer or continued employment of current CSU employees who apply for posted positions identified as sensitive. This position is considered a sensitive position based on CSU guidelines. Incumbent is responsible for the safety and security of Level 1 data, sometimes also referred to as Level 1 protected data. This is confidential information that is in most cases protected by statutes, regulations, or other legal mandates. The person holding this position is considered a "General Mandated Reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 (revised July 21, 2017) as a condition of employment. This position is designated as a Campus Security Authority (CSA) under the Clery Act and is required to comply with the requirements of this designation. Throughout employment in this position incumbent must maintain a valid California Driver's License as well as continued completion and compliance of the CSU Defensive Driver's Training course. About Chico State: Graduate and undergraduate programs boast high-quality research experiences, exceptional faculty mentoring, and civic and global engagement opportunities. The campus motto, "Today Decides Tomorrow," is brought to life by inclusive pedagogy, experiential learning, and co-curricular programming. The Chico Experience prepares students to be critical thinkers, engaged citizens, and inspired stewards of environmental, social, and economic resources. Together, they will become leaders solving the challenges of the 21st century. The campus is located in Northern California, 90 minutes from the state capital, Sacramento, and a three-hour drive from the San Francisco Bay Area. Chico offers year-round natural beauty, outdoor leisure activities, and a thriving arts, music, and events scene. We acknowledge and are mindful that California State University, Chico stands on lands that were originally occupied by the first people of this area, the Mechoopda, and we recognize their distinctive spiritual relationship with this land and the waters that run through campus. The University is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Chico State is not a sponsoring agency for staff and management positions (i.e. H-1B Visas). Closing Date/Time: August 30, 2022
Description: Our Commitment to Equity, Diversity, and Inclusion: California State University (CSU), Chico is a comprehensive and residential public university, holding Hispanic-Serving Institution (HSI) designation. Chico State operates as part of the 23-campus CSU system, which educates the most ethnically, economically, and academically diverse student body in the nation. The University enrolls over 15,000 students, with over half identifying as first-generation college students. Chico State is committed to recruiting outstanding candidates who reflect the intersectional identities of our student body. The ideal candidate will embrace our values predicated on the primacy of student success and the elimination of equity gaps, have demonstrated experience working with diverse populations, and will contribute to policies, programs, and practices that support an inclusive, accessible, and equitable learning and working environment. Black, Indigenous, People of Color, veterans, and those with diverse abilities are encouraged to apply. Job/Department Summary: Under general supervision of the AVP of International Education & Global Engagement, with work direction from the International Student & Scholar Services (ISSS) Coordinator, the International Academic Advisor and Retention Specialist supports international student enrollment, retention, transition to university life and American academic culture, student development and degree or certificate program completion, as well as program assessment support for international students. The primary work processes are assigned tasks that typically follow well-established work procedures and guidelines. Mandatory Vaccinations: The CSU requires faculty, staff, and students who are accessing campus facilities to be fully immunized against COVID-19 or have received a medical or religious exemption. Selected candidates should be prepared to comply with this requirement. Preferences: Preference may be given to applicants with the following as they may be considered specialized skills: Current or previous SEVP Designated School Official and/or Alternate Responsible Officer Experience using PeopleSoft and/or SEVIS Current or previous experience working with students with government scholarships Experience with event coordination Bilingual - Chinese, Japanese, Hindi, Punjabi, or Arabic preferred Required Education and Experience: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field. AND Two years of full-time professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A Master's degree in a job-related field may be substituted for one year of the professional experience. Additional specialized experience which demonstrates the applicant has successfully applied the knowledge and abilities of a Student Services professional may also be substituted for required education on a year-for year basis. Time Base: Full-time Pay Plan: 12/12 Work Schedule: Mon-Fri 8:00am-5:00pm, Summer - Mon-Thurs 7:00-5:30. Salary and Benefits Information: $4,304 - $6,120 per month / $51,648 - $73,440 annually (New employees should anticipate being hired at the beginning of the salary range) This position qualifies for benefits including tuition fee waiver (if eligible). CSU, Chico offers a number of benefits to its employees (e.g., sick leave, vacation, health insurance). For more information please visit https://www.calstate.edu/csu-system/careers/benefits/Documents/employee-benefits-summary.pdf Additional Information: California State University, Chico, in accordance with CSU policy, requires that the successful candidate complete a background check (including a criminal records check, sexual offender registry check, and/or fingerprinting) prior to assuming this position. Failure to satisfactorily complete or pass the background check may impact the job offer or continued employment of current CSU employees who apply for posted positions identified as sensitive. This position is considered a sensitive position based on CSU guidelines. Incumbent is responsible for the safety and security of Level 1 data, sometimes also referred to as Level 1 protected data. This is confidential information that is in most cases protected by statutes, regulations, or other legal mandates. The person holding this position is considered a "General Mandated Reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 (revised July 21, 2017) as a condition of employment. This position is designated as a Campus Security Authority (CSA) under the Clery Act and is required to comply with the requirements of this designation. Throughout employment in this position incumbent must maintain a valid California Driver's License as well as continued completion and compliance of the CSU Defensive Driver's Training course. About Chico State: Graduate and undergraduate programs boast high-quality research experiences, exceptional faculty mentoring, and civic and global engagement opportunities. The campus motto, "Today Decides Tomorrow," is brought to life by inclusive pedagogy, experiential learning, and co-curricular programming. The Chico Experience prepares students to be critical thinkers, engaged citizens, and inspired stewards of environmental, social, and economic resources. Together, they will become leaders solving the challenges of the 21st century. The campus is located in Northern California, 90 minutes from the state capital, Sacramento, and a three-hour drive from the San Francisco Bay Area. Chico offers year-round natural beauty, outdoor leisure activities, and a thriving arts, music, and events scene. We acknowledge and are mindful that California State University, Chico stands on lands that were originally occupied by the first people of this area, the Mechoopda, and we recognize their distinctive spiritual relationship with this land and the waters that run through campus. The University is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Chico State is not a sponsoring agency for staff and management positions (i.e. H-1B Visas). Closing Date/Time: August 30, 2022
HOUSTON AIRPORT SYSTEM
Houston, Texas, United States
POSITION OVERVIEW Applications will be accepted from: ALL PERSONS INTERESTED Division/ Section : Bush Intercontinental / Terminal Management - Customer Service Workdays & Hours: Shift work, including rotation, weekends, and holidays (subject to change). DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS The purpose of Terminal Management is to deliver a WOW experience welcoming customer to 5-Star Airports greeted by clean, modern, and efficient facilities through beautiful, energetic spaces with friendly staff and amenities that transform expectations. The purpose of this position is to provide a 5-star experience to all passengers who travel through the terminal. Operates the Lost & Found office efficiently and with the highest level of customer service. Assists the Assistant Customer Service Manager with the Harmony in the Air Program, Ambassador Program and any airport community events. "Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required." The Customer Service Representative III duties will include but are not limited to: Provides accurate customer service responses to customer inquiries that are complex in nature by various forms of communication i.e. phone, email, mail, or in person including referrals to other government agencies. Monitors customer accounts and research data to resolve problems. Prepares documentation to adjust customer accounts while maintaining security and confidentiality. Maintains and monitors various records and reports. Prepares written records of proceedings, as well as original correspondence to customers. May distribute information to the public on City programs and/or initiatives. May act as liaison to the Mayor and Council Offices. Maintains successful partnerships with the community and other agencies. May request field investigations through work orders; updates work orders and customers on findings or resolution. May function in a lead capacity or serve as a shift leader of Customer Service Representatives or volunteers. Acts as liaison and trainer to volunteer staff. Coordinates staff activities including work schedules, case information, and other actions as needed. Performs other related duties as requested. . WORKING CONDITIONS The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 10 pounds. There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to office chemicals and/or extensive use of a monitor. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements. MINIMUM REQUIREMENTS EDUCATIONAL REQUIREMENTS Requires a high school degree or a GED certificate. EXPERIENCE REQUIREMENTS Three years of administrative or customer service-related experience are required. Associate's degree may be substituted for up to two years of experience. Bachelor's degree may be substituted for the years of experience PREFERENCES Preference will be given to applicants with strong communication skills and a passion for customer service. Prior skillset in providing excellent customer service is highly desired. ****Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**** GENERAL INFORMATION SELECTION/SKILLS TESTS REQUIRED The selection process will involve application review and/or interview. Department may administer skills assessment test. SAFETY IMPACT POSITION YES - If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. Pay Grade 16 SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov . To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (281-233-1893). If you need special services or accommodations, call (281-233-1893). (TTY 7-1-1) If you need login assistance or technical support call 855-524-5627. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit: https://www.youtube.com/watch?v=EDWLV_sJFoM . EOE Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. Closing Date/Time: 8/22/2022 11:59 PM Central
POSITION OVERVIEW Applications will be accepted from: ALL PERSONS INTERESTED Division/ Section : Bush Intercontinental / Terminal Management - Customer Service Workdays & Hours: Shift work, including rotation, weekends, and holidays (subject to change). DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS The purpose of Terminal Management is to deliver a WOW experience welcoming customer to 5-Star Airports greeted by clean, modern, and efficient facilities through beautiful, energetic spaces with friendly staff and amenities that transform expectations. The purpose of this position is to provide a 5-star experience to all passengers who travel through the terminal. Operates the Lost & Found office efficiently and with the highest level of customer service. Assists the Assistant Customer Service Manager with the Harmony in the Air Program, Ambassador Program and any airport community events. "Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required." The Customer Service Representative III duties will include but are not limited to: Provides accurate customer service responses to customer inquiries that are complex in nature by various forms of communication i.e. phone, email, mail, or in person including referrals to other government agencies. Monitors customer accounts and research data to resolve problems. Prepares documentation to adjust customer accounts while maintaining security and confidentiality. Maintains and monitors various records and reports. Prepares written records of proceedings, as well as original correspondence to customers. May distribute information to the public on City programs and/or initiatives. May act as liaison to the Mayor and Council Offices. Maintains successful partnerships with the community and other agencies. May request field investigations through work orders; updates work orders and customers on findings or resolution. May function in a lead capacity or serve as a shift leader of Customer Service Representatives or volunteers. Acts as liaison and trainer to volunteer staff. Coordinates staff activities including work schedules, case information, and other actions as needed. Performs other related duties as requested. . WORKING CONDITIONS The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 10 pounds. There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to office chemicals and/or extensive use of a monitor. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements. MINIMUM REQUIREMENTS EDUCATIONAL REQUIREMENTS Requires a high school degree or a GED certificate. EXPERIENCE REQUIREMENTS Three years of administrative or customer service-related experience are required. Associate's degree may be substituted for up to two years of experience. Bachelor's degree may be substituted for the years of experience PREFERENCES Preference will be given to applicants with strong communication skills and a passion for customer service. Prior skillset in providing excellent customer service is highly desired. ****Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**** GENERAL INFORMATION SELECTION/SKILLS TESTS REQUIRED The selection process will involve application review and/or interview. Department may administer skills assessment test. SAFETY IMPACT POSITION YES - If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. Pay Grade 16 SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov . To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (281-233-1893). If you need special services or accommodations, call (281-233-1893). (TTY 7-1-1) If you need login assistance or technical support call 855-524-5627. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit: https://www.youtube.com/watch?v=EDWLV_sJFoM . EOE Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. Closing Date/Time: 8/22/2022 11:59 PM Central
City of Seattle, WA
Seattle, Washington, United States
Position Description The Seattle Animal Shelter (SAS) is seeking a compassionate, team-oriented, and dedicated Customer Service Representative (CSR) for a temporary position. SAS promotes public safety and animal welfare by enforcing the Seattle Municipal Code regarding animals, provides animal sheltering and adoption programs, manages a veterinary services program, and is supported by a large network of volunteers and foster parents. The CSR team includes five staff and is central to shelter functions. They are often the first people customers encounter when accessing shelter services. CSRs manager our payment processes and administrative tasks, answer general questions from the public, take animal control complaints, and fulfill pet licensing duties. Facilities and Administrative Services (FAS) is the backbone of the City of Seattle and a dynamic organization comprised of eleven divisions and 450+ employees that provides $375 million a year in services to the City through an exciting portfolio of lines of businesses . FAS is a collaborative workplace with collective accountability to promote equity, respect, civility, integrity, inclusiveness and fairness for all employees. This temporary, non-benefited assignment is anticipated to last six (6) months. Job Responsibilities Answer a high volume of telephone calls, emails, and online customer service requests and provide information and referrals regarding animals (both domestic and wild) and animal control in the City. Issue, renew and cancel pet licenses, resolve complex licensing/data/payment issues, and help customers navigate the online licensing portal. Process payments via phone, over the counter, by USPS mail and email. Process and prepare daily cash deposits. Receive and interpret complaints of Seattle Municipal Code violations and generate cases in PetPoint for investigation by the Field Services team. Maintain the PetPoint database by merging duplicate accounts, updating customer contact information, and providing user access to staff and volunteers. Create routine correspondence, including letters and reports. Sort, log and distribute incoming and outgoing mail. Assist with research, coordination, and response to Public Disclosure requests. Maintain digital and hard copy files in accordance with the shelter's retention schedule. Qualifications Minimum Qualifications: Requires a minimum of one (1) year of clerical experience involving customer service, public contact and/or experience in cashiering or other billing process. (Or a combination of education and/or training and/or experience which provides an equivalent background required to perform the work of the class). The most successful applicants will possess the following: A commitment to excellent customer service and equitable treatment of community members Strong organizational skills Excellent written and verbal communication Proficiency in Microsoft Word, Excel, and Outlook Ability to interpret and apply City ordinance and rules Ability to work with a diverse customer base, including angry and emotional customers Willingness to work in proximity with and learn about different animal species (both domestic and wild) including dogs, cats, livestock, reptiles, birds, and rodents Ability to independently make decisions regarding animal welfare Experience working with animals or providing administrative support at an animal business Experience responding to Public Disclosure Requests and/or with the Washington Public Records Act (PRA) Training and/or experience with de-escalation and conflict resolution techniques when working with challenging customers Familiarity with PetPoint Bi or multilingual Additional Information APPLICATION PROCESS: For optimal consideration, we encourage you to include a cover letter and resume with your application.We encourage you to use your cover letter to discuss why you want to do this work and how you meet the qualifications for the position. Your resume should summarize the talent, experience, knowledge, and skills you bring to this work. Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. COVID 19 Vaccination Mandate: All City of Seattle employees are required to be fully vaccinated against COVID-19. If selected, you will be required to submit proof of vaccination prior to your start date. People are considered fully vaccinated two weeks after their second dose in a two-dose series or two weeks after a single-dose vaccine. Employees may make requests for a reasonable accommodation based on a medical disability or for sincerely held religious beliefs. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation. Work Environment This position requires onsite work. Alternative Work Arrangements and hybrid telework schedules for work conducted in a normal office environment may be considered and will be based on operational needs and consistency with FAS policies. Applicants must successfully pass a background check, which will be conducted in accordance with Seattle’s Fair Chance Employment Ordinance, SMC 14.17. Applicants will be given a chance to explain or correct background information and provide verifiable information of good conduct and rehabilitation. The City of Seattle offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: "Most" Employees Plans - Human Resources | seattle.gov Closing Date/Time: 8/23/2022 4:00 PM Pacific
Position Description The Seattle Animal Shelter (SAS) is seeking a compassionate, team-oriented, and dedicated Customer Service Representative (CSR) for a temporary position. SAS promotes public safety and animal welfare by enforcing the Seattle Municipal Code regarding animals, provides animal sheltering and adoption programs, manages a veterinary services program, and is supported by a large network of volunteers and foster parents. The CSR team includes five staff and is central to shelter functions. They are often the first people customers encounter when accessing shelter services. CSRs manager our payment processes and administrative tasks, answer general questions from the public, take animal control complaints, and fulfill pet licensing duties. Facilities and Administrative Services (FAS) is the backbone of the City of Seattle and a dynamic organization comprised of eleven divisions and 450+ employees that provides $375 million a year in services to the City through an exciting portfolio of lines of businesses . FAS is a collaborative workplace with collective accountability to promote equity, respect, civility, integrity, inclusiveness and fairness for all employees. This temporary, non-benefited assignment is anticipated to last six (6) months. Job Responsibilities Answer a high volume of telephone calls, emails, and online customer service requests and provide information and referrals regarding animals (both domestic and wild) and animal control in the City. Issue, renew and cancel pet licenses, resolve complex licensing/data/payment issues, and help customers navigate the online licensing portal. Process payments via phone, over the counter, by USPS mail and email. Process and prepare daily cash deposits. Receive and interpret complaints of Seattle Municipal Code violations and generate cases in PetPoint for investigation by the Field Services team. Maintain the PetPoint database by merging duplicate accounts, updating customer contact information, and providing user access to staff and volunteers. Create routine correspondence, including letters and reports. Sort, log and distribute incoming and outgoing mail. Assist with research, coordination, and response to Public Disclosure requests. Maintain digital and hard copy files in accordance with the shelter's retention schedule. Qualifications Minimum Qualifications: Requires a minimum of one (1) year of clerical experience involving customer service, public contact and/or experience in cashiering or other billing process. (Or a combination of education and/or training and/or experience which provides an equivalent background required to perform the work of the class). The most successful applicants will possess the following: A commitment to excellent customer service and equitable treatment of community members Strong organizational skills Excellent written and verbal communication Proficiency in Microsoft Word, Excel, and Outlook Ability to interpret and apply City ordinance and rules Ability to work with a diverse customer base, including angry and emotional customers Willingness to work in proximity with and learn about different animal species (both domestic and wild) including dogs, cats, livestock, reptiles, birds, and rodents Ability to independently make decisions regarding animal welfare Experience working with animals or providing administrative support at an animal business Experience responding to Public Disclosure Requests and/or with the Washington Public Records Act (PRA) Training and/or experience with de-escalation and conflict resolution techniques when working with challenging customers Familiarity with PetPoint Bi or multilingual Additional Information APPLICATION PROCESS: For optimal consideration, we encourage you to include a cover letter and resume with your application.We encourage you to use your cover letter to discuss why you want to do this work and how you meet the qualifications for the position. Your resume should summarize the talent, experience, knowledge, and skills you bring to this work. Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. COVID 19 Vaccination Mandate: All City of Seattle employees are required to be fully vaccinated against COVID-19. If selected, you will be required to submit proof of vaccination prior to your start date. People are considered fully vaccinated two weeks after their second dose in a two-dose series or two weeks after a single-dose vaccine. Employees may make requests for a reasonable accommodation based on a medical disability or for sincerely held religious beliefs. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation. Work Environment This position requires onsite work. Alternative Work Arrangements and hybrid telework schedules for work conducted in a normal office environment may be considered and will be based on operational needs and consistency with FAS policies. Applicants must successfully pass a background check, which will be conducted in accordance with Seattle’s Fair Chance Employment Ordinance, SMC 14.17. Applicants will be given a chance to explain or correct background information and provide verifiable information of good conduct and rehabilitation. The City of Seattle offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: "Most" Employees Plans - Human Resources | seattle.gov Closing Date/Time: 8/23/2022 4:00 PM Pacific
Contra Costa County, CA
Martinez, California, United States
The Position The Contra Costa County Public Defender's Office is excited to announce a recruitment for the position of Client Services Specialist (CSS). Client Services Specialists may be assigned to either the Adult or Juvenile units to be part of a holistic legal defense team advocating on behalf of indigent clients. The CSS may be located in Martinez (adult defense) or Walnut Creek (juvenile defense) and reports to an Assistant Public Defender. The Public Defender's Office has over 90 attorneys serving the Courts of Contra Costa County, with office locations in Martinez, Richmond, and Walnut Creek. In addition, there is an Alternate Defenders Office in Martinez. The Public Defender's Office staff, at every level, are dedicated to one purpose: to provide excellent legal services to our clients. Our core philosophy is that justice can only be served when the most vulnerable among us are treated with the same attention, dignity, and respect as the most powerful. We take a holistic approach in representing our clients, which includes support services within our office of social workers, law clerks, legal assistants, immigration experts, a forensic attorney expert, a mental health unit, and a clean slate unit. As an office, we foster practices and policies that promote equity, racial justice, diversity, and inclusion. When assigned to work with adult clients, the CSS will develop a knowledge base of local resources for alcohol and other drug treatment services; interview adult clients, both in and out of jail, to collect background information regarding treatment needs; conduct risk and needs assessments; prepare written reports and recommendations for rehabilitative treatment and placements; transport clients to programs and services; and perform related work as required. When assigned to work with juvenile clients, the CSS will gain an understanding of the relevant past and current life experience of the youth, including interactions between the youth and systems in their social environment such as family, school, medical / mental health, law enforcement, and other systems; administer evidence-based tools to gauge future risk and to identify the needs of the youth; make appropriate referrals to community-based and county service and case management providers; support the youth and family after referral to services; assist with data collection and data entry; and perform related work as required. The CSS may also visit juvenile clients in out-of-home placement and other facilities throughout the State. We are looking for someone who is: Compassionate and will treat all clients with dignity and respect Able to communicate effectively with people from diverse racial, ethnic, and socio-economic backgrounds Committed to being part of a high-quality, holistic legal defense team Flexible and can work independently Good at multi-tasking and time management Familiar with the reentry population What you will typically be responsible for: Interviewing and assessing clients, both in and out of custodial facilities such as jail and juvenile hall Collaborating with government and community-based organizations on behalf of clients Connecting clients with community-based resources for drug and alcohol treatment, mental health treatment, and other social services Transporting clients to programs and other services Working with juvenile clients and families to support them in service engagement Documenting treatment options and assessment results; data collection and entry A few reasons you might love this job: You relish the opportunity to help clients in a compassionate, holistic manner You will build solid, supportive relationships with clients during a critical time in their lives You will work independently and in a fast-paced environment You enjoy working collaboratively with supportive colleagues A few challenges you might face in this job: You will have to balance multiple demands for your time and assistance You will have to navigate a web of social service systems across the county You will need to maintain self-care while working with adult and youth clients impacted by trauma and injustice Competencies Required: Professional & Technical Expertise: Applying technical subject matter to the job Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace Professional Impact: Presenting self as a positive representative of the organization Interpersonal Savvy: Considering and responding appropriately to the needs and feelings of others in different situations Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships Customer Focus: Attending to the needs and expectations of customers Oral Communication: Engaging effectively in dialogue Listening: Fully comprehending spoken communication Handling Stress: Maintaining emotional stability and self-control under pressure, challenge, or adversity Adaptability: Responding positively to change and modifying behavior as the situation requires Self-Management: Showing personal organization, self-discipline, and dependability Establishing Credibility: Doing what he/she commits to doing and respecting the confidentiality of information and concerns shared by others You can read the complete job description at: www.cccounty/hr . The eligible list established from this recruitment may be used to fill future openings for up to 6 months. Minimum Qualifications License Required: Possession of a valid California Motor Vehicle Operator's License. An out of state valid Motor Vehicle Operator's License will be accepted during the application process. Education: Possession of a Bachelors degree from an accredited college or university with a major in psychology, sociology, social welfare, or a closely related field. Experience: Three (3) years of full-time or its equivalent as a social worker or certified drug and alcohol counselor. Substitution: A Master's degree in Social Work, Psychology or a closely related field may be substituted for one (1) year of the required experience. Desirable Qualifications: Bilingual speaking in Spanish Prior experience working with foster system-involved youth, legal system-involved youth, or legal system-involved adults Prior education, training, or certification in the use of assessment tools Selection Process Application Filing and Evaluation: Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process. Multiple Choice Exam: A multiple choice assessment will be conducted to measure candidates' competencies as they relate to the job. These may include but are not limited to: interpersonal savvy, professional impact, building & maintaining relationships, valuing diversity, customer focus, handling stress, adaptability, self-management, and establishing credibility. ( Weighted 100%) Final Selection Interviews: These will be scheduled by the department once the eligible list is established. If you apply for another recruitment that uses this exam and the test is scheduled within 6 months of the date you took the test, you will not have the option to re-take the exam. Tentative Dates: The Public Defender Client Services Specialist Multiple Choice exam is tentatively scheduled to take place via computer (remotely) August 31, 2022 Meeting the minimum qualifications does not guarantee an invitation to participate in the selection process. The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices. For recruitment specific questions, please contact Melissa Moglie at Melissa.Moglie@hrd.cccounty.us. For any technical issues, please contact the GovernmentJobs' applicant support team for assistance at +1 855-524-5627. COVID-19 Vaccine Requirements Contra Costa County enacted a mandatory COVID-19 vaccine requirement for employees. Proof of full vaccination will be required of all employees, including new hires. The policy requirements can be found here: https://www.contracosta.ca.gov/DocumentCenter/View/72164/2021824-Mandatory-Vaccination-Policy-PDF?bidId= CONVICTION HISTORY After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment. DISASTER SERVICE WORKER All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identify, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.
The Position The Contra Costa County Public Defender's Office is excited to announce a recruitment for the position of Client Services Specialist (CSS). Client Services Specialists may be assigned to either the Adult or Juvenile units to be part of a holistic legal defense team advocating on behalf of indigent clients. The CSS may be located in Martinez (adult defense) or Walnut Creek (juvenile defense) and reports to an Assistant Public Defender. The Public Defender's Office has over 90 attorneys serving the Courts of Contra Costa County, with office locations in Martinez, Richmond, and Walnut Creek. In addition, there is an Alternate Defenders Office in Martinez. The Public Defender's Office staff, at every level, are dedicated to one purpose: to provide excellent legal services to our clients. Our core philosophy is that justice can only be served when the most vulnerable among us are treated with the same attention, dignity, and respect as the most powerful. We take a holistic approach in representing our clients, which includes support services within our office of social workers, law clerks, legal assistants, immigration experts, a forensic attorney expert, a mental health unit, and a clean slate unit. As an office, we foster practices and policies that promote equity, racial justice, diversity, and inclusion. When assigned to work with adult clients, the CSS will develop a knowledge base of local resources for alcohol and other drug treatment services; interview adult clients, both in and out of jail, to collect background information regarding treatment needs; conduct risk and needs assessments; prepare written reports and recommendations for rehabilitative treatment and placements; transport clients to programs and services; and perform related work as required. When assigned to work with juvenile clients, the CSS will gain an understanding of the relevant past and current life experience of the youth, including interactions between the youth and systems in their social environment such as family, school, medical / mental health, law enforcement, and other systems; administer evidence-based tools to gauge future risk and to identify the needs of the youth; make appropriate referrals to community-based and county service and case management providers; support the youth and family after referral to services; assist with data collection and data entry; and perform related work as required. The CSS may also visit juvenile clients in out-of-home placement and other facilities throughout the State. We are looking for someone who is: Compassionate and will treat all clients with dignity and respect Able to communicate effectively with people from diverse racial, ethnic, and socio-economic backgrounds Committed to being part of a high-quality, holistic legal defense team Flexible and can work independently Good at multi-tasking and time management Familiar with the reentry population What you will typically be responsible for: Interviewing and assessing clients, both in and out of custodial facilities such as jail and juvenile hall Collaborating with government and community-based organizations on behalf of clients Connecting clients with community-based resources for drug and alcohol treatment, mental health treatment, and other social services Transporting clients to programs and other services Working with juvenile clients and families to support them in service engagement Documenting treatment options and assessment results; data collection and entry A few reasons you might love this job: You relish the opportunity to help clients in a compassionate, holistic manner You will build solid, supportive relationships with clients during a critical time in their lives You will work independently and in a fast-paced environment You enjoy working collaboratively with supportive colleagues A few challenges you might face in this job: You will have to balance multiple demands for your time and assistance You will have to navigate a web of social service systems across the county You will need to maintain self-care while working with adult and youth clients impacted by trauma and injustice Competencies Required: Professional & Technical Expertise: Applying technical subject matter to the job Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace Professional Impact: Presenting self as a positive representative of the organization Interpersonal Savvy: Considering and responding appropriately to the needs and feelings of others in different situations Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships Customer Focus: Attending to the needs and expectations of customers Oral Communication: Engaging effectively in dialogue Listening: Fully comprehending spoken communication Handling Stress: Maintaining emotional stability and self-control under pressure, challenge, or adversity Adaptability: Responding positively to change and modifying behavior as the situation requires Self-Management: Showing personal organization, self-discipline, and dependability Establishing Credibility: Doing what he/she commits to doing and respecting the confidentiality of information and concerns shared by others You can read the complete job description at: www.cccounty/hr . The eligible list established from this recruitment may be used to fill future openings for up to 6 months. Minimum Qualifications License Required: Possession of a valid California Motor Vehicle Operator's License. An out of state valid Motor Vehicle Operator's License will be accepted during the application process. Education: Possession of a Bachelors degree from an accredited college or university with a major in psychology, sociology, social welfare, or a closely related field. Experience: Three (3) years of full-time or its equivalent as a social worker or certified drug and alcohol counselor. Substitution: A Master's degree in Social Work, Psychology or a closely related field may be substituted for one (1) year of the required experience. Desirable Qualifications: Bilingual speaking in Spanish Prior experience working with foster system-involved youth, legal system-involved youth, or legal system-involved adults Prior education, training, or certification in the use of assessment tools Selection Process Application Filing and Evaluation: Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process. Multiple Choice Exam: A multiple choice assessment will be conducted to measure candidates' competencies as they relate to the job. These may include but are not limited to: interpersonal savvy, professional impact, building & maintaining relationships, valuing diversity, customer focus, handling stress, adaptability, self-management, and establishing credibility. ( Weighted 100%) Final Selection Interviews: These will be scheduled by the department once the eligible list is established. If you apply for another recruitment that uses this exam and the test is scheduled within 6 months of the date you took the test, you will not have the option to re-take the exam. Tentative Dates: The Public Defender Client Services Specialist Multiple Choice exam is tentatively scheduled to take place via computer (remotely) August 31, 2022 Meeting the minimum qualifications does not guarantee an invitation to participate in the selection process. The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices. For recruitment specific questions, please contact Melissa Moglie at Melissa.Moglie@hrd.cccounty.us. For any technical issues, please contact the GovernmentJobs' applicant support team for assistance at +1 855-524-5627. COVID-19 Vaccine Requirements Contra Costa County enacted a mandatory COVID-19 vaccine requirement for employees. Proof of full vaccination will be required of all employees, including new hires. The policy requirements can be found here: https://www.contracosta.ca.gov/DocumentCenter/View/72164/2021824-Mandatory-Vaccination-Policy-PDF?bidId= CONVICTION HISTORY After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment. DISASTER SERVICE WORKER All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identify, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.
City of Long Beach, CA
Long Beach, CA, United States
DESCRIPTION The City Manager's Office is recruiting for a full-time, unclassified Clerk Typist I-III, who will provide clerical and administrative support for the City Manager's Front Office/Reception area. The Office is responsible for implementing policies set by the City Council and providing oversight for all City Manager departments to ensure the efficient delivery of services. The Office coordinates closely with the elective offices and the semi-autonomous departments (Water and Harbor). The Office is responsible for City Council support, intergovernmental relations, public affairs, special events and filming, Office of Equity, Office of Cannabis Oversight, the Long Beach Recovery Act, and the Citizen Police Complaint Commission. This position is a great opportunity for an individual who is customer service driven, self-motivated, a team player, and interested in working in a demanding, fast-paced environment that is highly rewarding. EXAMPLES OF DUTIES Greet members of the public, clients, vendors, and City employees at the 10th Floor Reception desk. Answer telephone calls for the City Manager's Office and the Human Resources Department Place orders for office supplies Distribute incoming mail, packages, and deliveries File and organize sensitive and confidential documents Enter Purchase Orders (PO), Direct Payments (DP), and Invoices using MUNIS (Financial Software) Perform various types of data entry City Manager Signature Document Tracking Accounts Payable Track incoming contracts from other departmentsScan and deliver signed contracts back to other departments' points of contactProvide back-up to the Office's administrative support team.Perform other related duties as requiredThe position will be backed by an Assistant Administrative Analyst for support when necessary A SUCCESSFUL CANDIDATE WILL DEMONSTRATE: Ability to effectively interact with the public and City staff, including executive management staff, and provide excellent customer service. Ability to work independently, be proactive, and learn quickly. Ability to manage multiple tasks, meet deadlines and prioritize assignments to ensure timely completion. Ability to handle confidential issues in a professional manner. Ability to monitor and filter multiple email accounts to establish contact and action items. Ability to exercise strong judgment in carrying out responsibilities. Ability to maintain composure when dealing with difficult individuals. Ability to be punctual, flexible, and maintain a positive attitude. Available to work 7:30 a.m. to 4:30 p.m., Monday through Friday. REQUIREMENTS TO FILE Two years of progressively responsible clerical experience including frontline customer service interactions. Extensive experience using a personal computer and business software (Microsoft Office, especially Word and Excel). Desirable Qualifications: Bilingual Spanish Skills Notary Public Experience The City of Long Beach requires all employees to be vaccinated against COVID-19 prior to their first day of employment unless a medical or religious accommodation is approved by the City of Long Beach's Human Resources Department. SELECTION PROCEDURE All candidates must apply online, and submit a letter of interest, resume and a work or school-related writing sample (five pages max) attached in PDF format to their application for consideration . All documentation must be submitted no later than 12:30 PM on Monday, August 22, 2022. The most qualified applicants will be invited to participate in further selection procedures. Incomplete applications (i.e. applications without all three documents: resume, letter of interest, and writing sample attached in PDF format) or applicants who do not clearly meet the minimum requirements will not be considered. The City of Long Beach is an Equal Opportunity Employer. We value and encourage diversity in our workforce. The City of Long Beach intends to provide reasonable accommodations in accordance with the Americans with Disabilities Act of 1990. If a special accommodation is desired, or if you would like to request this information in an alternative format, please call (562) 570-6803. In support of the City's Language Access Policy, bilingual skills (Spanish, Khmer and/or Tagalog) are desirable for positions interacting with the public. This information is available in an alternative format by request at the agency contact on the bulletin. If a special accommodation is desired, please contact the agency two (2) business days prior to the test, if applicable. An Equal Employment OpportunityClosing Date/Time: 8/22/2022 12:30 PM Pacific
DESCRIPTION The City Manager's Office is recruiting for a full-time, unclassified Clerk Typist I-III, who will provide clerical and administrative support for the City Manager's Front Office/Reception area. The Office is responsible for implementing policies set by the City Council and providing oversight for all City Manager departments to ensure the efficient delivery of services. The Office coordinates closely with the elective offices and the semi-autonomous departments (Water and Harbor). The Office is responsible for City Council support, intergovernmental relations, public affairs, special events and filming, Office of Equity, Office of Cannabis Oversight, the Long Beach Recovery Act, and the Citizen Police Complaint Commission. This position is a great opportunity for an individual who is customer service driven, self-motivated, a team player, and interested in working in a demanding, fast-paced environment that is highly rewarding. EXAMPLES OF DUTIES Greet members of the public, clients, vendors, and City employees at the 10th Floor Reception desk. Answer telephone calls for the City Manager's Office and the Human Resources Department Place orders for office supplies Distribute incoming mail, packages, and deliveries File and organize sensitive and confidential documents Enter Purchase Orders (PO), Direct Payments (DP), and Invoices using MUNIS (Financial Software) Perform various types of data entry City Manager Signature Document Tracking Accounts Payable Track incoming contracts from other departmentsScan and deliver signed contracts back to other departments' points of contactProvide back-up to the Office's administrative support team.Perform other related duties as requiredThe position will be backed by an Assistant Administrative Analyst for support when necessary A SUCCESSFUL CANDIDATE WILL DEMONSTRATE: Ability to effectively interact with the public and City staff, including executive management staff, and provide excellent customer service. Ability to work independently, be proactive, and learn quickly. Ability to manage multiple tasks, meet deadlines and prioritize assignments to ensure timely completion. Ability to handle confidential issues in a professional manner. Ability to monitor and filter multiple email accounts to establish contact and action items. Ability to exercise strong judgment in carrying out responsibilities. Ability to maintain composure when dealing with difficult individuals. Ability to be punctual, flexible, and maintain a positive attitude. Available to work 7:30 a.m. to 4:30 p.m., Monday through Friday. REQUIREMENTS TO FILE Two years of progressively responsible clerical experience including frontline customer service interactions. Extensive experience using a personal computer and business software (Microsoft Office, especially Word and Excel). Desirable Qualifications: Bilingual Spanish Skills Notary Public Experience The City of Long Beach requires all employees to be vaccinated against COVID-19 prior to their first day of employment unless a medical or religious accommodation is approved by the City of Long Beach's Human Resources Department. SELECTION PROCEDURE All candidates must apply online, and submit a letter of interest, resume and a work or school-related writing sample (five pages max) attached in PDF format to their application for consideration . All documentation must be submitted no later than 12:30 PM on Monday, August 22, 2022. The most qualified applicants will be invited to participate in further selection procedures. Incomplete applications (i.e. applications without all three documents: resume, letter of interest, and writing sample attached in PDF format) or applicants who do not clearly meet the minimum requirements will not be considered. The City of Long Beach is an Equal Opportunity Employer. We value and encourage diversity in our workforce. The City of Long Beach intends to provide reasonable accommodations in accordance with the Americans with Disabilities Act of 1990. If a special accommodation is desired, or if you would like to request this information in an alternative format, please call (562) 570-6803. In support of the City's Language Access Policy, bilingual skills (Spanish, Khmer and/or Tagalog) are desirable for positions interacting with the public. This information is available in an alternative format by request at the agency contact on the bulletin. If a special accommodation is desired, please contact the agency two (2) business days prior to the test, if applicable. An Equal Employment OpportunityClosing Date/Time: 8/22/2022 12:30 PM Pacific
TEXAS PARKS AND WILDLIFE
Mineral Wells, Texas, United States
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES can be found at http://www.hr.sao.texas.gov/CompensationSystem/JobDescriptions VETERAN'S PREFERENCE: If you choose to claim veteran's employment preference including surviving spouse or orphan of a veteran as outlined by the State of Texas, you must attach a DD214 at the time your application is submitted. If you have questions regarding this requirement, please visit our Veteran's Hiring Reference page at https://tpwd.texas.gov/job/veterans/ FOR NEW HIRES/REHIRES: Health insurance is available the 1st of the following month after a 60-day waiting period. TO APPLY: Application must be completed at: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en HIRING CONTACT: Annie Hiniker, (940) 328-1171, Ext. 228 PHYSICAL WORK ADDRESS: TPWD Lake Mineral Wells State Park, 100 Park Road 71, Mineral Wells, TX 76067 GENERAL DESCRIPTION Under the direction of the Office Manager, this position performs entry-level customer service work and is responsible for assisting with the daily office operations and clerical duties for Lake Mineral Wells State Park. Duties include, processing correspondence, report preparation and answering telephones. Performs revenue collection, license and permit sales, automated visitor registration and reservations. Provides information to park visitors and general public. Responsible for the general routine cleaning of park headquarters. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS Education: Graduation from High School or GED. Experience: None required. Licensure: If driving is required, applicant must possess a valid State driver's license. PREFERRED QUALIFICATIONS Experience: One year clerical experience such as accounting, typing, filing, record keeping and data entry; One year experience in use of automation equipment or word processing and spreadsheet equipment and software; One year experience in customer service; One year experience working with the public; One year experience handling cash. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of general office procedures; Knowledge of administrative and clerical procedures; Knowledge of basic mathematics; Knowledge of telephone procedure and etiquette; Skill in using MS Word, Excel and Outlook; Skill in effective verbal and written communication; Skill in providing quality customer service in a courteous and professional manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Skill in managing several projects simultaneously; Ability to handle complaints, emergencies, stressful work environments and high volumes of people courteously and effectively; Ability to work under stressful conditions; Ability to accurately handle cash and account for revenue collected; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to learn an on-line registration system; Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS Required to work in a high visitation public park with overnight camping; Required to work 40 hours per week, includes various schedules with hours other than 8:00 am to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; Required to adjust to changing schedules; Required to perform manual labor including, lifting supplies and materials up to 20 lbs.; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Must conform to TPWD dress and grooming standards, work rules and safety procedures; Non-smoking work environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Aug 23, 2022, 12:59:00 AM
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES can be found at http://www.hr.sao.texas.gov/CompensationSystem/JobDescriptions VETERAN'S PREFERENCE: If you choose to claim veteran's employment preference including surviving spouse or orphan of a veteran as outlined by the State of Texas, you must attach a DD214 at the time your application is submitted. If you have questions regarding this requirement, please visit our Veteran's Hiring Reference page at https://tpwd.texas.gov/job/veterans/ FOR NEW HIRES/REHIRES: Health insurance is available the 1st of the following month after a 60-day waiting period. TO APPLY: Application must be completed at: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en HIRING CONTACT: Annie Hiniker, (940) 328-1171, Ext. 228 PHYSICAL WORK ADDRESS: TPWD Lake Mineral Wells State Park, 100 Park Road 71, Mineral Wells, TX 76067 GENERAL DESCRIPTION Under the direction of the Office Manager, this position performs entry-level customer service work and is responsible for assisting with the daily office operations and clerical duties for Lake Mineral Wells State Park. Duties include, processing correspondence, report preparation and answering telephones. Performs revenue collection, license and permit sales, automated visitor registration and reservations. Provides information to park visitors and general public. Responsible for the general routine cleaning of park headquarters. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS Education: Graduation from High School or GED. Experience: None required. Licensure: If driving is required, applicant must possess a valid State driver's license. PREFERRED QUALIFICATIONS Experience: One year clerical experience such as accounting, typing, filing, record keeping and data entry; One year experience in use of automation equipment or word processing and spreadsheet equipment and software; One year experience in customer service; One year experience working with the public; One year experience handling cash. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of general office procedures; Knowledge of administrative and clerical procedures; Knowledge of basic mathematics; Knowledge of telephone procedure and etiquette; Skill in using MS Word, Excel and Outlook; Skill in effective verbal and written communication; Skill in providing quality customer service in a courteous and professional manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Skill in managing several projects simultaneously; Ability to handle complaints, emergencies, stressful work environments and high volumes of people courteously and effectively; Ability to work under stressful conditions; Ability to accurately handle cash and account for revenue collected; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to learn an on-line registration system; Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS Required to work in a high visitation public park with overnight camping; Required to work 40 hours per week, includes various schedules with hours other than 8:00 am to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; Required to adjust to changing schedules; Required to perform manual labor including, lifting supplies and materials up to 20 lbs.; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Must conform to TPWD dress and grooming standards, work rules and safety procedures; Non-smoking work environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Aug 23, 2022, 12:59:00 AM
TEXAS PARKS AND WILDLIFE
Johnson City, Texas, United States
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES can be found at http://www.hr.sao.texas.gov/CompensationSystem/JobDescriptions VETERAN'S PREFERENCE: If you choose to claim veteran's employment preference including surviving spouse or orphan of a veteran as outlined by the State of Texas, you must attach a DD214 at the time your application is submitted. If you have questions regarding this requirement, please visit our Veteran's Hiring Reference page at https://tpwd.texas.gov/job/veterans/ FOR NEW HIRES/REHIRES: Health insurance is available the 1st of the following month after a 60-day waiting period. TO APPLY: Application must be completed at: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en HIRING CONTACT: Kacey Sloan, (830) 868-7304 PHYSICAL WORK ADDRESS: Pedernales Falls State Park, 2585 Park Road 6026, Johnson City, TX 78636 GENERAL DESCRIPTION: Under the direction of the park Office Manager/Team Leader, this position is responsible for providing entry-level customer service work including providing information to the public in person, on the telephone and in writing; revenue collection; permit sales; automated campsite registration, accounting for daily revenue and ancillary product sales; clerical duties that include preparation of reports, and processing of correspondence. Assists with the housekeeping and custodial duties of the park Headquarters building. Operates credit card machine, campsite registration and computer sales machine. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. NOTE: Position may fluctuate between full-time/part-time hours based on operational needs. Qualifications: MINIMUM QUALIFICATIONS: Education: Graduation from High School or GED. Experience: No experience required. Licensure: If driving is required, applicant must possess a valid State driver's license. PREFERRED QUALIFICATIONS: Experience: One year experience in customer service; One year working with the public and handling monies; Six months of clerical experience in clerical work such as accounting, typing, filing, record keeping, data entry; Six months of experience in use of automation equipment or word processing and spreadsheet equipment and software. KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of administrative and clerical procedures; Knowledge of general office practices; Knowledge of telephone procedures and etiquette; Knowledge of fiscal control policies and revenue reporting concepts; Knowledge of basic mathematics; Skill in MS Word, Excel and Outlook; Skill in effective verbal and written communication; Skill in using standard office equipment; Skill in general routine office cleaning; Skill in providing quality customer service in a courteous and professional manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Ability to accurately handle cash and account for revenue collected; Ability to work independently with little or no supervision; Ability to work under stressful conditons with multiple changing task during peak workload periods; Ability to prepare and maintain detailed records, files, and reports; Ability to work as a member of a team; Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.; Ability to conduct work activities in accordance with the TPWD safety program. WORKING CONDITIONS: Required to work in a high visitation public park with overnight camping; Required to work 10 to 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; Required to adjust to changing work schedules; Hours may be reduced or extended as needed through primary peak seasons; Hours may be reduced or increased dependent upon funding; This position will fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued, eligibility for longevity pay, and health insurance rates; Required to perform manual labor including, lifting supplies and materials up to 20 lbs.; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Must conform to TPWD dress and grooming standards, work rules and safety procedures; Non-smoking environment in all State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Sep 7, 2022, 11:59:00 PM
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES can be found at http://www.hr.sao.texas.gov/CompensationSystem/JobDescriptions VETERAN'S PREFERENCE: If you choose to claim veteran's employment preference including surviving spouse or orphan of a veteran as outlined by the State of Texas, you must attach a DD214 at the time your application is submitted. If you have questions regarding this requirement, please visit our Veteran's Hiring Reference page at https://tpwd.texas.gov/job/veterans/ FOR NEW HIRES/REHIRES: Health insurance is available the 1st of the following month after a 60-day waiting period. TO APPLY: Application must be completed at: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en HIRING CONTACT: Kacey Sloan, (830) 868-7304 PHYSICAL WORK ADDRESS: Pedernales Falls State Park, 2585 Park Road 6026, Johnson City, TX 78636 GENERAL DESCRIPTION: Under the direction of the park Office Manager/Team Leader, this position is responsible for providing entry-level customer service work including providing information to the public in person, on the telephone and in writing; revenue collection; permit sales; automated campsite registration, accounting for daily revenue and ancillary product sales; clerical duties that include preparation of reports, and processing of correspondence. Assists with the housekeeping and custodial duties of the park Headquarters building. Operates credit card machine, campsite registration and computer sales machine. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. NOTE: Position may fluctuate between full-time/part-time hours based on operational needs. Qualifications: MINIMUM QUALIFICATIONS: Education: Graduation from High School or GED. Experience: No experience required. Licensure: If driving is required, applicant must possess a valid State driver's license. PREFERRED QUALIFICATIONS: Experience: One year experience in customer service; One year working with the public and handling monies; Six months of clerical experience in clerical work such as accounting, typing, filing, record keeping, data entry; Six months of experience in use of automation equipment or word processing and spreadsheet equipment and software. KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of administrative and clerical procedures; Knowledge of general office practices; Knowledge of telephone procedures and etiquette; Knowledge of fiscal control policies and revenue reporting concepts; Knowledge of basic mathematics; Skill in MS Word, Excel and Outlook; Skill in effective verbal and written communication; Skill in using standard office equipment; Skill in general routine office cleaning; Skill in providing quality customer service in a courteous and professional manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Ability to accurately handle cash and account for revenue collected; Ability to work independently with little or no supervision; Ability to work under stressful conditons with multiple changing task during peak workload periods; Ability to prepare and maintain detailed records, files, and reports; Ability to work as a member of a team; Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.; Ability to conduct work activities in accordance with the TPWD safety program. WORKING CONDITIONS: Required to work in a high visitation public park with overnight camping; Required to work 10 to 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; Required to adjust to changing work schedules; Hours may be reduced or extended as needed through primary peak seasons; Hours may be reduced or increased dependent upon funding; This position will fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued, eligibility for longevity pay, and health insurance rates; Required to perform manual labor including, lifting supplies and materials up to 20 lbs.; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Must conform to TPWD dress and grooming standards, work rules and safety procedures; Non-smoking environment in all State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Sep 7, 2022, 11:59:00 PM
City of Austin, TX
Austin, TX, United States
Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus four (4) years experience in billing, credit counseling, and customer service. Licenses and Certifications Required: None. Notes to Applicants Position Description: Under the direction of the Customer Service Supervisor, the Electronic Communications Customer Service Representative Senior ( CSR SR - E-Comm) will be responsible for executing several key functions including: receiving, dispositioning, and submitting service-related requests; managing communications with citizens, and internal and external departments; reviewing departmental processes, documentation, and improvements; and fulfilling other clerical and administrative duties. Employment Application: The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications. The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Gaps in employment must include an explanation and dates of unemployment. The salary of $21.60/hr has been established for this position and is non-negotiable. Résumés will not be accepted and statements such as "see résumé" will not be accepted. You may use "N/A" for fields that are not applicable. Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed. Assessments: Your skill level in some of the competency areas for this job may be assessed through skills testing. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution. If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. This position requires a criminal background investigation. Work Schedule: This position is categorized as Essential Personnel with the City of Austin. Essential staff are required to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Essential employees ensure the continuance of key operations in order to maintain the safe delivery of electric service for the City of Austin. Work hours may include after hours, holidays, and weekends. Shifts may change according to departmental needs. Employee may be required to work additional hours outside of regular work schedule. Pay Range $20.81 - $26.54 Hours Days and Hours During initial training period - Monday through Friday, 8:00am - 5:00pm or similar. Assigned work schedule will differ after training and will be established according to business needs. This position is considered "essential" which may require you to work outside of normal business hours. Job Close Date 08/19/2022 Type of Posting External Department Austin Energy Regular/Temporary Temporary Grant Funded or Pooled Position Not Applicable Category Professional Location 1520 Rutherford Lane Bldg 4 Preferred Qualifications Preferred Experience: Professional experience in customer service. Experience working in a Government/Municipal 311 contact Center. Experience using client relations management software such as Motorola PremierOne. Experience tracking and monitoring service requests for customers. Experience handling customer escalations on a daily basis. Experience conducting written correspondence with external and internal contacts. Experience with reviewing, analyzing and making suggestions for improving processes and SOPs. Bilingual ability to communicate verbally and in writing (English and Spanish). Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Answers complicated customer requests or inquiries concerning services, products, billing, and equipment. Resolves customer issues with one call resolution. Prepares cases for support services and other city departments. Processes corrections to customer accounts. Extracts data from city databases and create reports. Coordinates mailings to customers. Maintains and files all generated service requests. Receives by email, fax, or phone, frontline and escalated inquiries from customers, contractors, and other city departments requiring research, support preparation and reporting. Verifies customer accounts and active services using various databases and software applications. Researches customer account information and history to explain services, charges, and adjustments. Logs customer complaints, creates and updates service requests, and routes to the appropriate department(s) and/or personnel. Responsibilities - Supervisor and/or Leadership Exercised: May lead and train others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of basic accounting and billing procedures. Knowledge of city practice, policy and procedures. Knowledge of good customer relations practices. Knowledge of credit collection practices. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software. Skill in planning and organizing. Ability to handle conflict and uncertain situations. Ability to work with frequent interruptions and changes in priorities. Ability to train others. Ability to establish and maintain effective communication and working relationships with city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for this position are graduation from an accredited high school or equivalent, plus four (4) years experience in billing, credit counseling, and customer service. Do you meet these qualifications? Yes No * Please describe how you meet the minimum qualifications for this position. (Open Ended Question) * Please describe your professional experience in customer service. Be sure to include job title(s), your role and job duties. (Open Ended Question) * Please describe your experience using client relations management software such as Motorola PremierOne. Be sure to include job title(s), your role and job duties. (Open Ended Question) * Please describe your experience tracking and monitoring service requests for customers. Be sure to include job title(s), your role and job duties. (Open Ended Question) * Please describe in concise detail your experience conducting written correspondence with external and internal contacts. Be sure to include job title(s), your role, and job duties. (Open Ended Question) * Which of the following best describes your proficiency with Microsoft Office Suite, specifically with Word, Excel, and Outlook? No experience Basic: create/edit simple documents, spreadsheets, & emails Intermediate: create/edit a variety of documents & spreadsheets; reformat document features such as color, font style and size of text, change page size/width, & filter/sort data fields Advanced: create/edit complex documents & spreadsheets; integrate features such as tables, charts, mathematic formulas, hyperlinks, graphics; data/mail merge, import data from one document to another * Please describe in detail your experience handling customer escalations. Please include job title and years in position in your answer. (Open Ended Question) * Are you bilingual with the ability to fluently speak and write in both English and Spanish? Yes No * Please describe your experience with reviewing, analyzing and making suggestions for improving processes and SOPs. Be sure to include job title(s), your role and job duties. (Open Ended Question) * If identified as a top candidate, do you agree to a Criminal Background Investigation (CBI)? Yes No * This position is classified as an "essential" position. The candidate must be able to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Shifts may change according to departmental needs and work hours may include after hours, holidays, and weekends. Are you able to meet these schedule requirements? Yes No Optional & Required Documents Required Documents Optional Documents
Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus four (4) years experience in billing, credit counseling, and customer service. Licenses and Certifications Required: None. Notes to Applicants Position Description: Under the direction of the Customer Service Supervisor, the Electronic Communications Customer Service Representative Senior ( CSR SR - E-Comm) will be responsible for executing several key functions including: receiving, dispositioning, and submitting service-related requests; managing communications with citizens, and internal and external departments; reviewing departmental processes, documentation, and improvements; and fulfilling other clerical and administrative duties. Employment Application: The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications. The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Gaps in employment must include an explanation and dates of unemployment. The salary of $21.60/hr has been established for this position and is non-negotiable. Résumés will not be accepted and statements such as "see résumé" will not be accepted. You may use "N/A" for fields that are not applicable. Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed. Assessments: Your skill level in some of the competency areas for this job may be assessed through skills testing. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution. If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. This position requires a criminal background investigation. Work Schedule: This position is categorized as Essential Personnel with the City of Austin. Essential staff are required to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Essential employees ensure the continuance of key operations in order to maintain the safe delivery of electric service for the City of Austin. Work hours may include after hours, holidays, and weekends. Shifts may change according to departmental needs. Employee may be required to work additional hours outside of regular work schedule. Pay Range $20.81 - $26.54 Hours Days and Hours During initial training period - Monday through Friday, 8:00am - 5:00pm or similar. Assigned work schedule will differ after training and will be established according to business needs. This position is considered "essential" which may require you to work outside of normal business hours. Job Close Date 08/19/2022 Type of Posting External Department Austin Energy Regular/Temporary Temporary Grant Funded or Pooled Position Not Applicable Category Professional Location 1520 Rutherford Lane Bldg 4 Preferred Qualifications Preferred Experience: Professional experience in customer service. Experience working in a Government/Municipal 311 contact Center. Experience using client relations management software such as Motorola PremierOne. Experience tracking and monitoring service requests for customers. Experience handling customer escalations on a daily basis. Experience conducting written correspondence with external and internal contacts. Experience with reviewing, analyzing and making suggestions for improving processes and SOPs. Bilingual ability to communicate verbally and in writing (English and Spanish). Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Answers complicated customer requests or inquiries concerning services, products, billing, and equipment. Resolves customer issues with one call resolution. Prepares cases for support services and other city departments. Processes corrections to customer accounts. Extracts data from city databases and create reports. Coordinates mailings to customers. Maintains and files all generated service requests. Receives by email, fax, or phone, frontline and escalated inquiries from customers, contractors, and other city departments requiring research, support preparation and reporting. Verifies customer accounts and active services using various databases and software applications. Researches customer account information and history to explain services, charges, and adjustments. Logs customer complaints, creates and updates service requests, and routes to the appropriate department(s) and/or personnel. Responsibilities - Supervisor and/or Leadership Exercised: May lead and train others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of basic accounting and billing procedures. Knowledge of city practice, policy and procedures. Knowledge of good customer relations practices. Knowledge of credit collection practices. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software. Skill in planning and organizing. Ability to handle conflict and uncertain situations. Ability to work with frequent interruptions and changes in priorities. Ability to train others. Ability to establish and maintain effective communication and working relationships with city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for this position are graduation from an accredited high school or equivalent, plus four (4) years experience in billing, credit counseling, and customer service. Do you meet these qualifications? Yes No * Please describe how you meet the minimum qualifications for this position. (Open Ended Question) * Please describe your professional experience in customer service. Be sure to include job title(s), your role and job duties. (Open Ended Question) * Please describe your experience using client relations management software such as Motorola PremierOne. Be sure to include job title(s), your role and job duties. (Open Ended Question) * Please describe your experience tracking and monitoring service requests for customers. Be sure to include job title(s), your role and job duties. (Open Ended Question) * Please describe in concise detail your experience conducting written correspondence with external and internal contacts. Be sure to include job title(s), your role, and job duties. (Open Ended Question) * Which of the following best describes your proficiency with Microsoft Office Suite, specifically with Word, Excel, and Outlook? No experience Basic: create/edit simple documents, spreadsheets, & emails Intermediate: create/edit a variety of documents & spreadsheets; reformat document features such as color, font style and size of text, change page size/width, & filter/sort data fields Advanced: create/edit complex documents & spreadsheets; integrate features such as tables, charts, mathematic formulas, hyperlinks, graphics; data/mail merge, import data from one document to another * Please describe in detail your experience handling customer escalations. Please include job title and years in position in your answer. (Open Ended Question) * Are you bilingual with the ability to fluently speak and write in both English and Spanish? Yes No * Please describe your experience with reviewing, analyzing and making suggestions for improving processes and SOPs. Be sure to include job title(s), your role and job duties. (Open Ended Question) * If identified as a top candidate, do you agree to a Criminal Background Investigation (CBI)? Yes No * This position is classified as an "essential" position. The candidate must be able to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Shifts may change according to departmental needs and work hours may include after hours, holidays, and weekends. Are you able to meet these schedule requirements? Yes No Optional & Required Documents Required Documents Optional Documents
CHARLESTON COUNTY, SC
Charleston, SC, United States
Description This position provides intake services to individuals seeking services at Charleston Center, including generation of an electronic health record, explanation and obtaining of signatures on releases of information and forms allowing treatment to be provided, and collection of insurance or other payer information. HIRING HOURLY: $15.00 Continuation of employment in this position is contingent upon availability of funding from service, program and agency earnings. OPEN UNTIL FILLED - APPLICATION REVIEW BEGINS IMMEDIATELY Duties and Responsibilities The position also provides coverage on the agency's helpline, providing information and screenings to the general public calling and seeking information and/or services. As this position is often the first contact the general public has with this agency, excellent customer service skills and professional presentation is essential. Minimum Qualifications Position requires a high school diploma (or GED) supplemented by one (1) year experience in an administrative position. Heathcare experience preferred. Knowledge, Skills and Abilities Must possess excellent customer service, interpersonal and communication skills. Experience with the use of Microsoft Word, Access and Excel preferred. Bilingual candidate highly desired. Closing Date/Time:
Description This position provides intake services to individuals seeking services at Charleston Center, including generation of an electronic health record, explanation and obtaining of signatures on releases of information and forms allowing treatment to be provided, and collection of insurance or other payer information. HIRING HOURLY: $15.00 Continuation of employment in this position is contingent upon availability of funding from service, program and agency earnings. OPEN UNTIL FILLED - APPLICATION REVIEW BEGINS IMMEDIATELY Duties and Responsibilities The position also provides coverage on the agency's helpline, providing information and screenings to the general public calling and seeking information and/or services. As this position is often the first contact the general public has with this agency, excellent customer service skills and professional presentation is essential. Minimum Qualifications Position requires a high school diploma (or GED) supplemented by one (1) year experience in an administrative position. Heathcare experience preferred. Knowledge, Skills and Abilities Must possess excellent customer service, interpersonal and communication skills. Experience with the use of Microsoft Word, Access and Excel preferred. Bilingual candidate highly desired. Closing Date/Time:
CA LOTTERY
Sacramento, California, United States
Job Description and Duties The Program Technician is responsible for performing a variety of specialized technical duties in providing service to Lottery winners and retailers including the validation and payment of claims for California State Lottery (Lottery) prizes. May consider a Training & Development assignment. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements." It is highly recommended that you apply online using your CalCareers account. It is not necessary to return the contact letter if you applied electronically. Please ensure to monitor your email and/or CalCareers account for communication associated with your application submission. You will find additional information about the job in the Duty Statement . Minimum Requirements You will find the Minimum Requirements in the Class Specification. PROGRAM TECHNICIAN Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-321522 Position #(s): 358-221-9927-922 Working Title: Customer Service Technician Classification: PROGRAM TECHNICIAN $2,917.00 - $3,920.00 A # of Positions: 1 Work Location: San Diego County Job Type: Permanent Intermittent - 1500 Hours Department Information Our mission is to provide supplemental funding for California’s public schools and colleges. We are passionate about creating a better tomorrow - one child at a time. The mix of talented people within our workplace reflects the rich diversity inherent within the State of California. We celebrate the contributions of each individual and strive to create a work environment that is inclusive, collaborative, and welcoming. We believe in California For All. We’re looking for energetic, creative, and talented employees to join our dynamic organization! We are a results-driven sales and marketing organization that contributes over $1 billion to public education every year. If you are looking for an opportunity to make a difference and you are motivated to use your knowledge and experience to build a challenging and satisfying career - look no further! The Lottery strives to create a work environment that supports the growth and development of its employees and recognizes the contribution of each individual. We also offer a variety of development opportunities for our staff, on-site security, on-site restaurants, Golden 1 ATM, and free parking. What are you waiting for? Apply today! Department Website: http://www.calottery.com Special Requirements The position(s) require(s) a Background Investigation be cleared prior to being hired. The California State Lottery Act provides that no person may be hired as an employee of the Commission if that person has been convicted of a felony or any gambling related offense. If you are basing your eligibility on education, ( http://www.calhr.ca.gov/state-hr-professionals/pages/job-descriptions.aspx ), provide your transcripts. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial ; official transcripts will be required upon appointment . Please redact birthdates and social security numbers. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 8/18/2022 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: CA State Lottery Attn: Human Resources JC 321522 700 N. 10th Street, MS#6-5 Sacramento , CA 95811 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: CA State Lottery Human Resources JC 321522 700 N. 10th Street, MS#6-5 Sacramento , CA 95811 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is optional. It may be included, but is not required. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Excellent Customer Service Skills Knowledge of modern office methods, equipment, and general procedures Ability to follow direction, evaluate situations accurately and take effective action Work experience assisting the public either in person or by phone Bilingual skills are desirable but not required Benefits Benefit information can be found on the CalHR website and the CalPERS website. Please click on the link below to learn about the California State Civil Service Employee Benefits. Benefits Summary Contact Information The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position. Department Website: http://www.calottery.com Human Resources Contact: Human Resources JC 321522 (916) 822-8158 careers@calottery.com Hiring Unit Contact: Maria Dolores Paz (858) 492-1730 mdolores@calottery.com Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: Equal Employment Opportunity Office (916) 822-8458 eeooffice@calottery.com California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Position Location San Diego District Office 5656 Ruffin Road San Diego, CA 92123 Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 8/18/2022
Job Description and Duties The Program Technician is responsible for performing a variety of specialized technical duties in providing service to Lottery winners and retailers including the validation and payment of claims for California State Lottery (Lottery) prizes. May consider a Training & Development assignment. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements." It is highly recommended that you apply online using your CalCareers account. It is not necessary to return the contact letter if you applied electronically. Please ensure to monitor your email and/or CalCareers account for communication associated with your application submission. You will find additional information about the job in the Duty Statement . Minimum Requirements You will find the Minimum Requirements in the Class Specification. PROGRAM TECHNICIAN Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-321522 Position #(s): 358-221-9927-922 Working Title: Customer Service Technician Classification: PROGRAM TECHNICIAN $2,917.00 - $3,920.00 A # of Positions: 1 Work Location: San Diego County Job Type: Permanent Intermittent - 1500 Hours Department Information Our mission is to provide supplemental funding for California’s public schools and colleges. We are passionate about creating a better tomorrow - one child at a time. The mix of talented people within our workplace reflects the rich diversity inherent within the State of California. We celebrate the contributions of each individual and strive to create a work environment that is inclusive, collaborative, and welcoming. We believe in California For All. We’re looking for energetic, creative, and talented employees to join our dynamic organization! We are a results-driven sales and marketing organization that contributes over $1 billion to public education every year. If you are looking for an opportunity to make a difference and you are motivated to use your knowledge and experience to build a challenging and satisfying career - look no further! The Lottery strives to create a work environment that supports the growth and development of its employees and recognizes the contribution of each individual. We also offer a variety of development opportunities for our staff, on-site security, on-site restaurants, Golden 1 ATM, and free parking. What are you waiting for? Apply today! Department Website: http://www.calottery.com Special Requirements The position(s) require(s) a Background Investigation be cleared prior to being hired. The California State Lottery Act provides that no person may be hired as an employee of the Commission if that person has been convicted of a felony or any gambling related offense. If you are basing your eligibility on education, ( http://www.calhr.ca.gov/state-hr-professionals/pages/job-descriptions.aspx ), provide your transcripts. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial ; official transcripts will be required upon appointment . Please redact birthdates and social security numbers. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 8/18/2022 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: CA State Lottery Attn: Human Resources JC 321522 700 N. 10th Street, MS#6-5 Sacramento , CA 95811 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: CA State Lottery Human Resources JC 321522 700 N. 10th Street, MS#6-5 Sacramento , CA 95811 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is optional. It may be included, but is not required. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Excellent Customer Service Skills Knowledge of modern office methods, equipment, and general procedures Ability to follow direction, evaluate situations accurately and take effective action Work experience assisting the public either in person or by phone Bilingual skills are desirable but not required Benefits Benefit information can be found on the CalHR website and the CalPERS website. Please click on the link below to learn about the California State Civil Service Employee Benefits. Benefits Summary Contact Information The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position. Department Website: http://www.calottery.com Human Resources Contact: Human Resources JC 321522 (916) 822-8158 careers@calottery.com Hiring Unit Contact: Maria Dolores Paz (858) 492-1730 mdolores@calottery.com Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: Equal Employment Opportunity Office (916) 822-8458 eeooffice@calottery.com California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Position Location San Diego District Office 5656 Ruffin Road San Diego, CA 92123 Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 8/18/2022
City of Austin, TX
Austin, TX, United States
Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus two (2) years of experience in billing, credit counseling, or customer service. Licenses and Certifications Required: None. Notes to Applicants Shift assignment for candidates selected will be determined based on business need and is subject to change at management's discretion. This is an Essential Position, requiring on-call availability and mandatory service in certain situations. All shifts may be required to work overtime, oncall, weekends, nights, holidays, and during bad weather events. This is a temporary position that is expected to last between twelve to eighteen months in Austin Water's Dispatch division. As a temporary position, it is not benefits eligible. When completing the City of Austin employment application: Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job titles and employment dates for all jobs you wish to be considered. A résumé and cover letter will not substitute for a complete employment application. Do not use the phrase, "see résumé" to complete your employment application or answer supplemental questions. That will be considered incomplete. Incomplete applications will not be considered. If you are selected to interview: Your skill level in Microsoft Outlook will be assessed, with a required minimum passing score of 70%. If you are selected for hire: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) is required. You must provide proof of education from an accredited organization or institution. You must also provide proof of your professional licenses or certifications. If you are in the military or are a military veteran, you will need to provide a copy of the Member 4 page of your DD-214 prior to confirming a start date. A criminal background investigation is required Effective October 1, 2014, all Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite - including construction sites, parking lot, garage or in any personal vehicle located on the premises. Pay Range $18.67 - $23.04 per hour Hours This position has multiple shifts and will be filled according to business need. Job Close Date 08/18/2022 Type of Posting External Department Austin Water Utility Regular/Temporary Temporary Grant Funded or Pooled Position Not Applicable Category Clerical Location 3907 South Industrial Dr., Glen Bell Service Center 78744 Preferred Qualifications Preferred Experience: Bilingual in English and Spanish. Experience with customer service in a high-volume call center environment. Experience with two-way radio experience, dispatching field crews. Experience using geographic information systems ( GIS ) or other geographic mapping software. Experience with an automated billing system (e.g. the City of Austin Customer Care and Billing System - CC&B). Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Receives by email, fax, or phone, inquiries from customers, contractors, and other city departments. Resolves customer issues with one call resolution. Answers customer requests or inquiries concerning services, products, billing, and equipment. Verifies customer account and active services using various databases and software applications. Researches customer account information to explain services, charges, and adjustments. Logs customer complaints, creates service requests, and routes to the appropriate department(s). Maintains and files all generated service requests. Responsibilities - Supervisor and/or Leadership Exercised: May train others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of billing procedures. Knowledge of good customer relations practices. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software. Skill in planning and organizing. Skill in handling conflict and uncertain situations. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain effective communication and working relationships with city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation from an accredited high school or equivalent, plus two (2) years of experience in billing, credit counseling, or customer service. Do you meet these requirements? Yes No * How many years' experience do you have with customer service and working in a call center environment? Less than 2 years 2-3 years 3-4 years 4-5 years 5+ years * Briefly describe your customer service experience. (Open Ended Question) * How many years of experience do you have dispatching service crews using 2-Way Radio Base Station, or other type of radio communication? None Less than one (1) year One (1) to three (3) years Three (3) to five (5) years More than five (5) years * Which of the following describes your experience with mapping tools (i.e. Google Maps, GIS)? No Experience 0 - 2 Years 2 - 5 Years More than 5 Years * Which of the following best describes your experience with the Oracle Customer Care and Billing (CC&B) system or other equivalent automated billing systems? None Basic Intermediate Advanced * How many years of computer data entry do you have? No data entry experience One to two years Three to four years More than 5 years * Select the statement that best describes your English/Spanish bilingual ability. Speak both English and Spanish fluently Speak some Spanish Understand some Spanish Fluent in English only Fluent in Spanish only * If identified as a top candidate, do you agree to a Criminal Background Investigation (CBI)? Yes No Were you referred to this opportunity by an Austin Water employee? If yes, please provide the employee's full name. (Open Ended Question) Optional & Required Documents Required Documents Resume Optional Documents
Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus two (2) years of experience in billing, credit counseling, or customer service. Licenses and Certifications Required: None. Notes to Applicants Shift assignment for candidates selected will be determined based on business need and is subject to change at management's discretion. This is an Essential Position, requiring on-call availability and mandatory service in certain situations. All shifts may be required to work overtime, oncall, weekends, nights, holidays, and during bad weather events. This is a temporary position that is expected to last between twelve to eighteen months in Austin Water's Dispatch division. As a temporary position, it is not benefits eligible. When completing the City of Austin employment application: Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job titles and employment dates for all jobs you wish to be considered. A résumé and cover letter will not substitute for a complete employment application. Do not use the phrase, "see résumé" to complete your employment application or answer supplemental questions. That will be considered incomplete. Incomplete applications will not be considered. If you are selected to interview: Your skill level in Microsoft Outlook will be assessed, with a required minimum passing score of 70%. If you are selected for hire: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) is required. You must provide proof of education from an accredited organization or institution. You must also provide proof of your professional licenses or certifications. If you are in the military or are a military veteran, you will need to provide a copy of the Member 4 page of your DD-214 prior to confirming a start date. A criminal background investigation is required Effective October 1, 2014, all Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite - including construction sites, parking lot, garage or in any personal vehicle located on the premises. Pay Range $18.67 - $23.04 per hour Hours This position has multiple shifts and will be filled according to business need. Job Close Date 08/18/2022 Type of Posting External Department Austin Water Utility Regular/Temporary Temporary Grant Funded or Pooled Position Not Applicable Category Clerical Location 3907 South Industrial Dr., Glen Bell Service Center 78744 Preferred Qualifications Preferred Experience: Bilingual in English and Spanish. Experience with customer service in a high-volume call center environment. Experience with two-way radio experience, dispatching field crews. Experience using geographic information systems ( GIS ) or other geographic mapping software. Experience with an automated billing system (e.g. the City of Austin Customer Care and Billing System - CC&B). Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Receives by email, fax, or phone, inquiries from customers, contractors, and other city departments. Resolves customer issues with one call resolution. Answers customer requests or inquiries concerning services, products, billing, and equipment. Verifies customer account and active services using various databases and software applications. Researches customer account information to explain services, charges, and adjustments. Logs customer complaints, creates service requests, and routes to the appropriate department(s). Maintains and files all generated service requests. Responsibilities - Supervisor and/or Leadership Exercised: May train others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of billing procedures. Knowledge of good customer relations practices. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software. Skill in planning and organizing. Skill in handling conflict and uncertain situations. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain effective communication and working relationships with city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation from an accredited high school or equivalent, plus two (2) years of experience in billing, credit counseling, or customer service. Do you meet these requirements? Yes No * How many years' experience do you have with customer service and working in a call center environment? Less than 2 years 2-3 years 3-4 years 4-5 years 5+ years * Briefly describe your customer service experience. (Open Ended Question) * How many years of experience do you have dispatching service crews using 2-Way Radio Base Station, or other type of radio communication? None Less than one (1) year One (1) to three (3) years Three (3) to five (5) years More than five (5) years * Which of the following describes your experience with mapping tools (i.e. Google Maps, GIS)? No Experience 0 - 2 Years 2 - 5 Years More than 5 Years * Which of the following best describes your experience with the Oracle Customer Care and Billing (CC&B) system or other equivalent automated billing systems? None Basic Intermediate Advanced * How many years of computer data entry do you have? No data entry experience One to two years Three to four years More than 5 years * Select the statement that best describes your English/Spanish bilingual ability. Speak both English and Spanish fluently Speak some Spanish Understand some Spanish Fluent in English only Fluent in Spanish only * If identified as a top candidate, do you agree to a Criminal Background Investigation (CBI)? Yes No Were you referred to this opportunity by an Austin Water employee? If yes, please provide the employee's full name. (Open Ended Question) Optional & Required Documents Required Documents Resume Optional Documents
Texas Tech University Health Sciences Center
Lubbock, TX, United States
Position Description A student employed to perform work as assigned by the supervisor. Major/Essential Functions File Paperwork Make Copies Deliver Paperwork Address and Stuff Envelopes Fax Documents Data Entry Distribute Mail Required Qualifications A Texas Tech University undergraduate or graduate student enrolled in at least 6 hours employed to perform work which does not require academic training at the graduate level. Required Attachments Resume / CV Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage. EEO Statement As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant's race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran. Jeanne Clery Act The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.
Position Description A student employed to perform work as assigned by the supervisor. Major/Essential Functions File Paperwork Make Copies Deliver Paperwork Address and Stuff Envelopes Fax Documents Data Entry Distribute Mail Required Qualifications A Texas Tech University undergraduate or graduate student enrolled in at least 6 hours employed to perform work which does not require academic training at the graduate level. Required Attachments Resume / CV Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage. EEO Statement As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant's race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran. Jeanne Clery Act The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.
San Joaquin County, CA
Stockton, California, usa
This examination is being given to fill one vacancy in the Victim Services division of the San Joaquin County District Attorney's Office and to establish an eligible list which may be used to fill future vacancies. Victim Services strives to provide comprehensive and coordinated services to all victims of violent crimes with fairness, dignity, and respect. To empower victims in their recovery from the effects of crime through crisis intervention and related support services. Pre-Employment Drug Screening and Background Investigation : Potential new hires into this classificationare required to successfully pass a pre-employment drug screen and background investigation as a condition of employment. Final appointment cannot be made unless the eligible has passed the drug screen and background investigation. The County pays for the initial drug screen. Resumes will not be accepted in lieu of an application. A completed application, including an Employment Application and Supplemental Questionnaire, must be postmarked or received online by the final filing deadline. NOTE: All correspondences relating to this recruitment will be delivered via e-mail. The e-mail account used will be the one provided on your employment application during time of submittal. Please be sure to check your e-mail often for updates. If you do not have an e-mail account on file, Human Resources will send you correspondences via US Mail. TYPICAL DUTIES Learns to review and evaluate victim-of-crime applications for adherence to California State statutory and eligibility requirements; learns to obtain and analyze crime reports and other documents from the appropriate law enforcement agency to verify factual case information; learns to contact law enforcement officers, court officials, attorneys, and others to obtain pertinent information in order to determine initial and on-going Program eligibility; learns to establish appropriate computer records for applicants based on approval or denial of victim application. Learns to review and process a variety of claims submitted by victims including medical bills, mental health bills, funeral/burial bills, wage loss requests and other expenses; learns to research information as required to establish a link to the qualifying crime and to verify losses claimed by the victim; learns to calculate losses to victims and determine reimbursements considering all other sources of compensation available; learns to recommend approval or denial of reimbursement and level of services; notifies victims of claim determinations. Learns to interact effectively with victims, families, law enforcement personnel and others; learns to obtain accurate information and identify potential problem issues; learns to act as a liaison between victims, families and other organizations/individuals regarding Program benefits; learns to interact with other counties in order to fulfill contract obligations for claims processing. Learns to keep accurate logs of all claims submitted; learns to create detailed computer files on all claims processed, whether approved or denied; learns to process approved bills for payment; learns to create pre-authorization statements as appropriate. Learns to monitor caseload data and develop comprehensive, periodic summary reports as required to receive State credit; prepares various memorandums and correspondence. Learns to coordinate victim claim services with the Victim/Witness Advocates; learns to refer victims to other agencies as appropriate. MINIMUM QUALIFICATIONS On July 22, 2022, the Director of Human Resources approved the following Selective Recruitment requirements: Education : Completion of sixty (60) semester units at an accredited college or university, with at least fifteen (15) units in business, social science, computer science, English and/or mathematics. Substitution : Responsible clerical or technical work experience at a level equivalent to or higher than the San Joaquin County class of Office Assistant III may substitute for the above education on the basis of one year of experience being equal to thirty (30) semester units. License : Possession of a valid California driver's license. Special Requirement : Must be fluent in both Spanish and English. KNOWLEDGE Standard office procedures including the use of computers and other technological equipment; basic mathematics; basic reading and writing skills; technical research methods as they apply to evaluating and processing financial claims; principles of interviewing and gathering information; fundamental aspects of human behavior; basic medical and legal terminology. ABILITY Follow oral and written directions; read, understand, and apply regulations and other job related materials; maintain records and prepare reports; deal tactfully with the public; interview, gather, record and evaluate information; establish effective working relationships with a wide variety of people. PHYSICAL/MENTAL REQUIREMENTS Mobility -Frequent keyboard operation, sitting; occasional pushing, pulling, bending, squatting; Lifting -Frequent lifting up to 5 pounds; Vision -Constant reading and close-up work requiring good overall vision; frequent eye/hand coordination; occasional color/depth perception and peripheral vision; Dexterity -Frequent holding, gripping, writing and repetitive motion; occasional reaching; Hearing/Talking -Constant hearing normal speech, hearing/talking in person and on the telephone; occasional hearing faint sounds; Emotional/Special Conditions -Frequent public contact, decision making, and concentration; frequent exposure to trauma, grief and death; occasional working overtime. Equal Opportunity Employer San Joaquin County is an Equal Employment Opportunity (EEO) Employer and is committed to providing equal employment to all without regard to age, ancestry, color, creed, marital status, medical condition, national origin, physical or mental disability, political affiliation or belief, pregnancy, race, religion, sex, or sexual orientation. For more information go to Equal Employment Opportunity Division (sjgov.org) . Accommodations for those covered by the Americans with Disabilities Act (ADA): San Joaquin County complies with the Americans with Disabilities Act and, upon request, will consider reasonable accommodations to enable individuals with disabilities to perform essential job functions. BENEFITS Employees hired into this classification are members of a bargaining unit which is represented by SEIU Local 1021 . Health Insurance : San Joaquin County provides employees with a choice of three health plans: a Kaiser Plan, a Select Plan, and a Premier Plan. Employees pay a portion of the cost of the premium. Dependent coverage is also available. Dental Insurance : The County provides employees with a choice of two dental plans: Delta Dental and United Health Care-Select Managed Care Direct Compensation Plan. There is no cost for employee only coverage in either plan; dependent coverage is available at the employee's expense. Vision Insurance : The County provides vision coverage through Vision Service Plan (VSP). There is no cost for employee only coverage; dependent coverage is available at the employee's expense. For more detailed information on the County's benefits program, visit our website at www.sjgov.org under Human Resources/Employee Benefits. Life Insurance : The County provides eligible employees with life insurance coverage as follows: 1 but less than 3 years of continuous service: $1,000 3 but less than 5 years of continuous service: $3,000 5 but less than 10 years of continuous service: $5,000 10 years of continuous service or more: $10,000 Employee may purchase additional term life insurance at the group rate. 125 Flexible Benefits Plan : This is a voluntary program that allows employees to use pre-tax dollars to pay for health-related expenses that are not paid by a medical, dental or vision plan (Health Flexible Spending Account $2550 annual limit with a $500 carry over); and dependent care costs (Dependent Care Assistance Plan $5000 annual limit). Retirement Plan : Employees of the County are covered by the County Retirement Law of 1937. Please visit the San Joaquin County Employees' Retirement Association (SJCERA) at www.sjcera.org for more information. NOTE: If you are receiving a retirement allowance from another California county covered by the County Employees' Retirement Act of 1937 or from any governmental agency covered by the California Public Employees' Retirement System (PERS), you are advised to contact the Retirement Officer of the Retirement Plan from which you retired to determine what effect employment in San Joaquin County would have on your retirement allowance. Deferred Compensation : The County maintains a deferred compensation plan under Section 457 of the IRS code. You may annually contribute $18,000 or 100% of your includible compensation, whichever is less. Individuals age 50 or older may contribute to their plan, up to $24,000. The Roth IRA (after tax) is also now available. Vacation : Maximum earned vacation is 10 days each year up to 3 years; 15 days after 3 years; 20 days after 10 years; and 23 days after 20 years. Holidays : Effective July 1, 2017, all civil service status employees earn 14 paid holidays each year. Please see the appopriate MOU for details regarding holidays, accruals, use, and cashability of accrued time. Sick Leave : 12 working days of sick leave annually with unlimited accumulation. Sick leave incentive : An employee is eligible to receive eight hours administrative leave if the leave balance equals at least one- half of the cumulative amount that the employee is eligible to accrue. The employee must also be on payroll during the entire calendar year. Bereavement Leave : 3 days of paid leave for the death of an immediate family member, 2 additional days of accrued leave for death of employee's spouse, domestic partner, parent or child. Merit Salary Increase : New employees will receive the starting salary, which is the first step of the salary range. After employees serve 52 weeks (2080 hours) on each step of the range, they are eligible for a merit increase to the next step. Job Sharing : Employees may agree to job-share a position, subject to approval by a Department Head and the Director of Human Resources. Educational Reimbursement Program : Eligible employees may be reimbursed for career-related course work up to a maximum of $850 per fiscal year. Eligible employees enrolled in an approved four (4) year College or University academic program may be reimbursed up to $800 per semester for a maximum of $1600 per fiscal year. Parking Supplemental Downtown Stockton: The County contributes up to $17 per pay period for employees who pay for parking and are assigned to work in the Downtown Core Area. School Activities : Employees may take up to 40 hours per year, but not more than eight (8) hours per month, to participate in their children's school activities. Selection Procedures Please be advised that Human Resources will only be accepting Online Application submittals for this recruitment. Paper application submittalswill not be considered or accepted. Apply Online: www.sjgov.org/department/hr Office hours: Monday - Friday 8:00 am to 5:00 pm; excluding holidays. Phone: (209) 468-3370 Job Line: For currentemployment opportunitiesplease callour 24-hour job line at (209) 468-3377. When a final filing date is indicated, applications must besubmitted onlineto the Human Resources Division beforethe submission deadline. Resumes and paper applicationswill not be accepted in lieu of an online application. ( The County assumes no responsibility foronline applications which are not received by the Human Resources Division) . San Joaquin County Substance Abuse Policy: San Joaquin County has adopted a Substance Abuse Policy in compliance with the Federal Drug Free Workplace Act of 1988. This policy is enforced by all San Joaquin County Departments and applies to all San Joaquin County employees. Equal Opportunity Employer : San Joaquin County is an Equal Employment Opportunity (EEO) Employer and is committed to providing equal employment to all without regard to age, ancestry, color, creed, marital status, medical condition, national origin, physical or mental disability, political affiliation or belief, pregnancy, race, religion, sex, or sexual orientation. For more information go to www.sjgov.org/department/hr/eeo . HOW TO APPLY Apply Online: www.sjgov.org/department/hr By mail or in person: San Joaquin County Human Resources 44 N. San Joaquin Street Suite 330 Stockton, CA 95202 Office hours: Monday - Friday 8:00 am to 5:00 pm; excluding holidays. Phone: (209) 468-3370 Job Line: For currentemployment opportunitiesplease callour 24-hour job line at (209) 468-3377. When a final filing date is indicated, applications must be filed with the Human Resources Division before 5:00 p.m. or postmarked by the final filing date. Resumes will not be accepted in lieu of an application. Applications sent through county inter-office mail, which are not received by the final filing date, will not be accepted. ( The County assumes no responsibility for mailed applications which are not received by the Human Resources Division) . San Joaquin County Substance Abuse Policy: San Joaquin County has adopted a Substance Abuse Policy in compliance with the Federal Drug Free Workplace Act of 1988. This policy is enforced by all San Joaquin County Departments and applies to all San Joaquin County employees. Equal Opportunity Employer : San Joaquin County is an Equal Employment Opportunity (EEO) Employer and is committed to providing equal employment to all without regard to age, ancestry, color, creed, marital status, medical condition, national origin, physical or mental disability, political affiliation or belief, pregnancy, race, religion, sex, or sexual orientation. For more information go to www.sjgov.org/department/hr/eeo . Click on a link below to apply for this position: Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here . View and print the official application form as an Acrobat pdf file. A San Joaquin County application form is required for this recruitment. You may print this Acrobat PDF document and then fill it in. Contact us via conventional means. You may contact us by phone at (209) 468-3370, or by email , or apply for a job in person at the San Joaquin County Human Resources Division. Closing Date/Time: 8/17/2022 11:59:00 PM
This examination is being given to fill one vacancy in the Victim Services division of the San Joaquin County District Attorney's Office and to establish an eligible list which may be used to fill future vacancies. Victim Services strives to provide comprehensive and coordinated services to all victims of violent crimes with fairness, dignity, and respect. To empower victims in their recovery from the effects of crime through crisis intervention and related support services. Pre-Employment Drug Screening and Background Investigation : Potential new hires into this classificationare required to successfully pass a pre-employment drug screen and background investigation as a condition of employment. Final appointment cannot be made unless the eligible has passed the drug screen and background investigation. The County pays for the initial drug screen. Resumes will not be accepted in lieu of an application. A completed application, including an Employment Application and Supplemental Questionnaire, must be postmarked or received online by the final filing deadline. NOTE: All correspondences relating to this recruitment will be delivered via e-mail. The e-mail account used will be the one provided on your employment application during time of submittal. Please be sure to check your e-mail often for updates. If you do not have an e-mail account on file, Human Resources will send you correspondences via US Mail. TYPICAL DUTIES Learns to review and evaluate victim-of-crime applications for adherence to California State statutory and eligibility requirements; learns to obtain and analyze crime reports and other documents from the appropriate law enforcement agency to verify factual case information; learns to contact law enforcement officers, court officials, attorneys, and others to obtain pertinent information in order to determine initial and on-going Program eligibility; learns to establish appropriate computer records for applicants based on approval or denial of victim application. Learns to review and process a variety of claims submitted by victims including medical bills, mental health bills, funeral/burial bills, wage loss requests and other expenses; learns to research information as required to establish a link to the qualifying crime and to verify losses claimed by the victim; learns to calculate losses to victims and determine reimbursements considering all other sources of compensation available; learns to recommend approval or denial of reimbursement and level of services; notifies victims of claim determinations. Learns to interact effectively with victims, families, law enforcement personnel and others; learns to obtain accurate information and identify potential problem issues; learns to act as a liaison between victims, families and other organizations/individuals regarding Program benefits; learns to interact with other counties in order to fulfill contract obligations for claims processing. Learns to keep accurate logs of all claims submitted; learns to create detailed computer files on all claims processed, whether approved or denied; learns to process approved bills for payment; learns to create pre-authorization statements as appropriate. Learns to monitor caseload data and develop comprehensive, periodic summary reports as required to receive State credit; prepares various memorandums and correspondence. Learns to coordinate victim claim services with the Victim/Witness Advocates; learns to refer victims to other agencies as appropriate. MINIMUM QUALIFICATIONS On July 22, 2022, the Director of Human Resources approved the following Selective Recruitment requirements: Education : Completion of sixty (60) semester units at an accredited college or university, with at least fifteen (15) units in business, social science, computer science, English and/or mathematics. Substitution : Responsible clerical or technical work experience at a level equivalent to or higher than the San Joaquin County class of Office Assistant III may substitute for the above education on the basis of one year of experience being equal to thirty (30) semester units. License : Possession of a valid California driver's license. Special Requirement : Must be fluent in both Spanish and English. KNOWLEDGE Standard office procedures including the use of computers and other technological equipment; basic mathematics; basic reading and writing skills; technical research methods as they apply to evaluating and processing financial claims; principles of interviewing and gathering information; fundamental aspects of human behavior; basic medical and legal terminology. ABILITY Follow oral and written directions; read, understand, and apply regulations and other job related materials; maintain records and prepare reports; deal tactfully with the public; interview, gather, record and evaluate information; establish effective working relationships with a wide variety of people. PHYSICAL/MENTAL REQUIREMENTS Mobility -Frequent keyboard operation, sitting; occasional pushing, pulling, bending, squatting; Lifting -Frequent lifting up to 5 pounds; Vision -Constant reading and close-up work requiring good overall vision; frequent eye/hand coordination; occasional color/depth perception and peripheral vision; Dexterity -Frequent holding, gripping, writing and repetitive motion; occasional reaching; Hearing/Talking -Constant hearing normal speech, hearing/talking in person and on the telephone; occasional hearing faint sounds; Emotional/Special Conditions -Frequent public contact, decision making, and concentration; frequent exposure to trauma, grief and death; occasional working overtime. Equal Opportunity Employer San Joaquin County is an Equal Employment Opportunity (EEO) Employer and is committed to providing equal employment to all without regard to age, ancestry, color, creed, marital status, medical condition, national origin, physical or mental disability, political affiliation or belief, pregnancy, race, religion, sex, or sexual orientation. For more information go to Equal Employment Opportunity Division (sjgov.org) . Accommodations for those covered by the Americans with Disabilities Act (ADA): San Joaquin County complies with the Americans with Disabilities Act and, upon request, will consider reasonable accommodations to enable individuals with disabilities to perform essential job functions. BENEFITS Employees hired into this classification are members of a bargaining unit which is represented by SEIU Local 1021 . Health Insurance : San Joaquin County provides employees with a choice of three health plans: a Kaiser Plan, a Select Plan, and a Premier Plan. Employees pay a portion of the cost of the premium. Dependent coverage is also available. Dental Insurance : The County provides employees with a choice of two dental plans: Delta Dental and United Health Care-Select Managed Care Direct Compensation Plan. There is no cost for employee only coverage in either plan; dependent coverage is available at the employee's expense. Vision Insurance : The County provides vision coverage through Vision Service Plan (VSP). There is no cost for employee only coverage; dependent coverage is available at the employee's expense. For more detailed information on the County's benefits program, visit our website at www.sjgov.org under Human Resources/Employee Benefits. Life Insurance : The County provides eligible employees with life insurance coverage as follows: 1 but less than 3 years of continuous service: $1,000 3 but less than 5 years of continuous service: $3,000 5 but less than 10 years of continuous service: $5,000 10 years of continuous service or more: $10,000 Employee may purchase additional term life insurance at the group rate. 125 Flexible Benefits Plan : This is a voluntary program that allows employees to use pre-tax dollars to pay for health-related expenses that are not paid by a medical, dental or vision plan (Health Flexible Spending Account $2550 annual limit with a $500 carry over); and dependent care costs (Dependent Care Assistance Plan $5000 annual limit). Retirement Plan : Employees of the County are covered by the County Retirement Law of 1937. Please visit the San Joaquin County Employees' Retirement Association (SJCERA) at www.sjcera.org for more information. NOTE: If you are receiving a retirement allowance from another California county covered by the County Employees' Retirement Act of 1937 or from any governmental agency covered by the California Public Employees' Retirement System (PERS), you are advised to contact the Retirement Officer of the Retirement Plan from which you retired to determine what effect employment in San Joaquin County would have on your retirement allowance. Deferred Compensation : The County maintains a deferred compensation plan under Section 457 of the IRS code. You may annually contribute $18,000 or 100% of your includible compensation, whichever is less. Individuals age 50 or older may contribute to their plan, up to $24,000. The Roth IRA (after tax) is also now available. Vacation : Maximum earned vacation is 10 days each year up to 3 years; 15 days after 3 years; 20 days after 10 years; and 23 days after 20 years. Holidays : Effective July 1, 2017, all civil service status employees earn 14 paid holidays each year. Please see the appopriate MOU for details regarding holidays, accruals, use, and cashability of accrued time. Sick Leave : 12 working days of sick leave annually with unlimited accumulation. Sick leave incentive : An employee is eligible to receive eight hours administrative leave if the leave balance equals at least one- half of the cumulative amount that the employee is eligible to accrue. The employee must also be on payroll during the entire calendar year. Bereavement Leave : 3 days of paid leave for the death of an immediate family member, 2 additional days of accrued leave for death of employee's spouse, domestic partner, parent or child. Merit Salary Increase : New employees will receive the starting salary, which is the first step of the salary range. After employees serve 52 weeks (2080 hours) on each step of the range, they are eligible for a merit increase to the next step. Job Sharing : Employees may agree to job-share a position, subject to approval by a Department Head and the Director of Human Resources. Educational Reimbursement Program : Eligible employees may be reimbursed for career-related course work up to a maximum of $850 per fiscal year. Eligible employees enrolled in an approved four (4) year College or University academic program may be reimbursed up to $800 per semester for a maximum of $1600 per fiscal year. Parking Supplemental Downtown Stockton: The County contributes up to $17 per pay period for employees who pay for parking and are assigned to work in the Downtown Core Area. School Activities : Employees may take up to 40 hours per year, but not more than eight (8) hours per month, to participate in their children's school activities. Selection Procedures Please be advised that Human Resources will only be accepting Online Application submittals for this recruitment. Paper application submittalswill not be considered or accepted. Apply Online: www.sjgov.org/department/hr Office hours: Monday - Friday 8:00 am to 5:00 pm; excluding holidays. Phone: (209) 468-3370 Job Line: For currentemployment opportunitiesplease callour 24-hour job line at (209) 468-3377. When a final filing date is indicated, applications must besubmitted onlineto the Human Resources Division beforethe submission deadline. Resumes and paper applicationswill not be accepted in lieu of an online application. ( The County assumes no responsibility foronline applications which are not received by the Human Resources Division) . San Joaquin County Substance Abuse Policy: San Joaquin County has adopted a Substance Abuse Policy in compliance with the Federal Drug Free Workplace Act of 1988. This policy is enforced by all San Joaquin County Departments and applies to all San Joaquin County employees. Equal Opportunity Employer : San Joaquin County is an Equal Employment Opportunity (EEO) Employer and is committed to providing equal employment to all without regard to age, ancestry, color, creed, marital status, medical condition, national origin, physical or mental disability, political affiliation or belief, pregnancy, race, religion, sex, or sexual orientation. For more information go to www.sjgov.org/department/hr/eeo . HOW TO APPLY Apply Online: www.sjgov.org/department/hr By mail or in person: San Joaquin County Human Resources 44 N. San Joaquin Street Suite 330 Stockton, CA 95202 Office hours: Monday - Friday 8:00 am to 5:00 pm; excluding holidays. Phone: (209) 468-3370 Job Line: For currentemployment opportunitiesplease callour 24-hour job line at (209) 468-3377. When a final filing date is indicated, applications must be filed with the Human Resources Division before 5:00 p.m. or postmarked by the final filing date. Resumes will not be accepted in lieu of an application. Applications sent through county inter-office mail, which are not received by the final filing date, will not be accepted. ( The County assumes no responsibility for mailed applications which are not received by the Human Resources Division) . San Joaquin County Substance Abuse Policy: San Joaquin County has adopted a Substance Abuse Policy in compliance with the Federal Drug Free Workplace Act of 1988. This policy is enforced by all San Joaquin County Departments and applies to all San Joaquin County employees. Equal Opportunity Employer : San Joaquin County is an Equal Employment Opportunity (EEO) Employer and is committed to providing equal employment to all without regard to age, ancestry, color, creed, marital status, medical condition, national origin, physical or mental disability, political affiliation or belief, pregnancy, race, religion, sex, or sexual orientation. For more information go to www.sjgov.org/department/hr/eeo . Click on a link below to apply for this position: Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here . View and print the official application form as an Acrobat pdf file. A San Joaquin County application form is required for this recruitment. You may print this Acrobat PDF document and then fill it in. Contact us via conventional means. You may contact us by phone at (209) 468-3370, or by email , or apply for a job in person at the San Joaquin County Human Resources Division. Closing Date/Time: 8/17/2022 11:59:00 PM
CITY OF SANTA ANA, CA
Santa Ana, California, United States
Description The City of Santa Ana is looking for individuals who are results-oriented, possess great attitudes, demonstrate creativity and innovation, work efficiently, show a record of success and have a PASSION for public service. Having the best employees provides the best service to the community. This is a part-time position. The incumbent may work up to 19 hours per week. Work schedule is to be determined. Vacancies in other departments may also be filled from this recruitment. Bilingual fluency pay is an additional $1.01 per hour. Essential Functions Include But Are Not Limited To Receives and processes requests received via phone, fax, email, and walk-in to turn on and turn off services for water, refuse, sewer, and sanitation services. Accesses, audits, adjusts, and inputs Municipal Utility Services account information into personal computer. Performs various arithmetic calculations to verify service charges against water units consumed; issues bills. Researches historical electronic account files for data needed on current accounts. Processes service orders for field personnel. Obtains information from business license applicants and determines tax rates and Business Improvement District (BID) charges. Establishes business license tax accounts. Correlates registration for sales tax permits, fictitious business names, business entities, county assessor assessments, and franchise tax board filings. Performs tax assessments and issues bills. Researches, establishes, and bills Proactive Residential Enforcement Program (PREP) accounts. Processes and maintains tax reporting and remittance records for Hotel Visitors' Taxes, Medical Marijuana and Commercial Cannabis Taxes, and Utility Users' Taxes and Santa Ana Tourism Marketing District Assessment. Registers dog licenses, processes rabies certificates, and bills dog license accounts; issues tags. Answers inquiries in writing, by phone, or via email regarding high utility bills, estimated taxes, disputed bills and assessments, penalties, service levels, and other customer concerns. Prepares and sends correspondence and forms for a wide variety of account and licensing transactions. Performs clerical functions including, but not limited to: electronic document filing, word processing, and spreadsheet calculation. Establishes and maintains electronic filing systems. Calculates and summarizes statistical and/or other data. Maintains supplies. Provides back-up coverage for Information Desk. Performs other functions as assigned. Minimum Qualifications Education and experience equivalent to graduation from high school supplemented by courses in financial record keeping, some experience in general clerical work, and one year in customer service and financial record keeping; or any equivalent combination of education and experience which provides the following desirable knowledge, skills and abilities: Knowledge of: basic record keeping procedures; electronic filing systems; arithmetic; modern office practices, procedures, equipment, and clerical techniques. Skill in : routine data analysis; the use of clear and effective oral communication and tact when dealing with customers; operation of office equipment such as personal computers, adding machines, and 10-key devices. Ability to: operate MS Outlook, MS Word, and MS Excel software up to a beginner's level of proficiency; make simple arithmetic calculations with the help of a calculator; understand and carry out oral and written instructions; perform assignments without close supervision; learn and explain specific ordinances, regulations, policies, and procedures; maintain moderately complex records and prepare reports; operate, close, and balance money registers; make accurate and rapid cash-handling computations and comparisons; communicate effectively both orally and in writing; establish and maintain effective working relationships with other employees and the general public. SPECIAL MINIMUM QUALIFICATIONS: Bilingual fluency in English and Spanish is required. Selection Process All applicants are required to complete and submit a City application form and Supplemental Questionnaire online. Resumes or faxed copies will not be accepted in lieu of the City online application. Click on the "Apply" link located at the top of this page. New users must create an account first. Click on this link for instructions on how to set up your account and apply for the first time: Online Employment Application Guide . Applications will be reviewed by the Human Resources Department. Those applicants possessing the most pertinent qualifications will be invited to continue in the selection process which will include: Written Examination (tentatively scheduled for Monday, August 22, 2022) : (Qualifying) will assess the candidates' proficiency in using Microsoft Word 2016 software. Bilingual Oral Fluency Examination (tentatively scheduled for Wednesday, August 30, 2022): (Qualifying) which will evaluate the ability to communicate effectively in both English and Spanish. Selection Oral Interview ( tentatively scheduled for Wednesday , September 7, 2022 ) : which will evaluate the candidates' knowledge, skills and abilities in relation to those factors which are essential for successful performance on the job. The City of Santa Ana is an equal opportunity employer. If you consider yourself a person with a disability, you may contact us regarding providing reasonable accommodation. PT Employees accrue paid sick leave at the rate of one (1) hour of paid sick leave for every thirty (30) hours worked up to a maximum accrual of 6 days or 48 hours. Employees are eligible to use 3 days or 24 hours of accrued paid sick leave in a 12-month period. For additional information please visit the Department of Industrial Relations Website: www.dir.ca.gov/dlse/Paid_Sick_Leave.htm Closing Date/Time: 8/17/2022 11:59 PM Pacific
Description The City of Santa Ana is looking for individuals who are results-oriented, possess great attitudes, demonstrate creativity and innovation, work efficiently, show a record of success and have a PASSION for public service. Having the best employees provides the best service to the community. This is a part-time position. The incumbent may work up to 19 hours per week. Work schedule is to be determined. Vacancies in other departments may also be filled from this recruitment. Bilingual fluency pay is an additional $1.01 per hour. Essential Functions Include But Are Not Limited To Receives and processes requests received via phone, fax, email, and walk-in to turn on and turn off services for water, refuse, sewer, and sanitation services. Accesses, audits, adjusts, and inputs Municipal Utility Services account information into personal computer. Performs various arithmetic calculations to verify service charges against water units consumed; issues bills. Researches historical electronic account files for data needed on current accounts. Processes service orders for field personnel. Obtains information from business license applicants and determines tax rates and Business Improvement District (BID) charges. Establishes business license tax accounts. Correlates registration for sales tax permits, fictitious business names, business entities, county assessor assessments, and franchise tax board filings. Performs tax assessments and issues bills. Researches, establishes, and bills Proactive Residential Enforcement Program (PREP) accounts. Processes and maintains tax reporting and remittance records for Hotel Visitors' Taxes, Medical Marijuana and Commercial Cannabis Taxes, and Utility Users' Taxes and Santa Ana Tourism Marketing District Assessment. Registers dog licenses, processes rabies certificates, and bills dog license accounts; issues tags. Answers inquiries in writing, by phone, or via email regarding high utility bills, estimated taxes, disputed bills and assessments, penalties, service levels, and other customer concerns. Prepares and sends correspondence and forms for a wide variety of account and licensing transactions. Performs clerical functions including, but not limited to: electronic document filing, word processing, and spreadsheet calculation. Establishes and maintains electronic filing systems. Calculates and summarizes statistical and/or other data. Maintains supplies. Provides back-up coverage for Information Desk. Performs other functions as assigned. Minimum Qualifications Education and experience equivalent to graduation from high school supplemented by courses in financial record keeping, some experience in general clerical work, and one year in customer service and financial record keeping; or any equivalent combination of education and experience which provides the following desirable knowledge, skills and abilities: Knowledge of: basic record keeping procedures; electronic filing systems; arithmetic; modern office practices, procedures, equipment, and clerical techniques. Skill in : routine data analysis; the use of clear and effective oral communication and tact when dealing with customers; operation of office equipment such as personal computers, adding machines, and 10-key devices. Ability to: operate MS Outlook, MS Word, and MS Excel software up to a beginner's level of proficiency; make simple arithmetic calculations with the help of a calculator; understand and carry out oral and written instructions; perform assignments without close supervision; learn and explain specific ordinances, regulations, policies, and procedures; maintain moderately complex records and prepare reports; operate, close, and balance money registers; make accurate and rapid cash-handling computations and comparisons; communicate effectively both orally and in writing; establish and maintain effective working relationships with other employees and the general public. SPECIAL MINIMUM QUALIFICATIONS: Bilingual fluency in English and Spanish is required. Selection Process All applicants are required to complete and submit a City application form and Supplemental Questionnaire online. Resumes or faxed copies will not be accepted in lieu of the City online application. Click on the "Apply" link located at the top of this page. New users must create an account first. Click on this link for instructions on how to set up your account and apply for the first time: Online Employment Application Guide . Applications will be reviewed by the Human Resources Department. Those applicants possessing the most pertinent qualifications will be invited to continue in the selection process which will include: Written Examination (tentatively scheduled for Monday, August 22, 2022) : (Qualifying) will assess the candidates' proficiency in using Microsoft Word 2016 software. Bilingual Oral Fluency Examination (tentatively scheduled for Wednesday, August 30, 2022): (Qualifying) which will evaluate the ability to communicate effectively in both English and Spanish. Selection Oral Interview ( tentatively scheduled for Wednesday , September 7, 2022 ) : which will evaluate the candidates' knowledge, skills and abilities in relation to those factors which are essential for successful performance on the job. The City of Santa Ana is an equal opportunity employer. If you consider yourself a person with a disability, you may contact us regarding providing reasonable accommodation. PT Employees accrue paid sick leave at the rate of one (1) hour of paid sick leave for every thirty (30) hours worked up to a maximum accrual of 6 days or 48 hours. Employees are eligible to use 3 days or 24 hours of accrued paid sick leave in a 12-month period. For additional information please visit the Department of Industrial Relations Website: www.dir.ca.gov/dlse/Paid_Sick_Leave.htm Closing Date/Time: 8/17/2022 11:59 PM Pacific
SOUTH ORANGE COUNTY COMMUNITY COLLEGE DISTRICT (SOCCC)
Mission Viejo, California, United States
Title: Project Specialist - IVC A&R Call Center Job Category: NBU Job Opening Date: July 01, 2022 Job Closing Date: June 30, 2023 Locations: Irvine Valley College Pay Grade, for more information click on this link: http://www.socccd.edu/humanresources/hr_salary.html Pay Type: Hourly Hours Per Week: 0 Job Description: IVC A&R Call Center PT Project Specialist 2022-2023 Fiscal Year Duties: Contact IVC perspectives and current students via phone, emails, etc. about upcoming deadlines, registration reminders, follow up, and drive action. Additional Information: $17.00/hr Up to 25 hours per week Schedule TBD On-site only This position is a short-term, temporary, hourly, Non-Bargaining Unit (NBU) assignment, not to exceed 160 days per fiscal year (July 1-June 30). The assignment is on an as needed basis, and may be shortened or extended at any time, due to departmental needs, with little to not notice. This recruitment will remain open until filled or withdrawn. Once you have submitted an application electronically, the current status of your application will be available to view at any time upon signing in under your personal username and password. Please do not call the Human Resources Office regarding the status of your application. Employment with the South Orange County Community College District is contingent upon successful completion of the Human Resources pre-employment ("onboarding") process. The Human Resources onboarding process may include, but is not limited to, successful completion of Live Scan fingerprinting (approx.. $70), I-9 completion, background checks, reference checks, TB testing, COVID-19 vaccination, as well as completion of the online onboarding process. Failure to successfully complete any portion of the onboarding process will invalidate any conditional job offer received. Falsification of, or omission on, any SOCCCD pre-employment information may result in withdrawal of any conditional job offer or termination of employment. Short term, non-bargaining unit (NBU) positions may only be used on an intermittent/seasonal basis. Ed. Code sect. 88003 states "Short-term employee means any person who is employed to perform a service for the district, upon the completion of which, the service required or similar services will not be extended or needed on a continuing basis." The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country. Documentation according to USCIS I-9 guidelines (i.e. ID card and Social Security card) must be presented at the time of hire. Per IRS regulations, a Social Security card must be presented at the time of hire. Inclusion, Diversity, and Equity: The South Orange County Community College District is committed to creating an academic and work environment that fosters diversity, equity and inclusion and equal opportunity for all, and ensures that students, faculty, management and staff of all backgrounds feel welcome, included, supported, and safe. Our culture of belonging, openness, and inclusion, makes our district a unique and special place for individuals of all backgrounds. Our District and our colleges are looking for equity and inclusion-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to the understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present within our community. When you join our District, you can expect to be part of an exciting, thriving, equity-focused, and inclusive community that approaches higher education with the lens of social justice and collaboration among students, faculty, staff, administration, and community partners. In deciding whether to apply for a position with our District, you are strongly encouraged to consider whether your values align with our District's mission and goals for EEO, Diversity, Equity, and Inclusion. Disability Accomodations: If you require special accommodations in the application and/or selection process, please notify District Human Resources (DHR) at least two (2) business days prior to the Job Close Date/Initial Screening Date, by either calling (949) 582-4850 or sending an e-mail to hrinfodesk@socccd.edu . COVID-19 Vaccination: The Board of Trustees voted to require COVID-19 vaccinations for all students, employees, and volunteers with allowances for medical exemptions and sincerely held religious beliefs as defined by law. To apply for an exemption, please contact Leilani Anselmo at lanselmo@socccd.edu with your written request specifying which exemption you are seeking. If applying for an exemption, it must be approved by the District prior to your start date. You will need to upload your QR code for you vaccination during the onboarding process. NBU at-will employment: After successful completion of the onboarding requirements, an individual may be employed by the South Orange County Community College District as a short-term, temporary NBU employee. Employment will be on an "if and as needed" basis, as determined by the District. NBU employment is at-will, and either party may terminate this working relationship at any time. Neither party shall be required to provide any reason for the separation. NBU employees shall not have reemployment rights or recourse to petition to be reinstated. Worksite: NBU employees are limited to working in a single position in one department/site Work schedules: Department/Division managers, administrators, and/or supervisors shall determine the work schedule of NBU employees to include the number of days and hours worked per week and the start and stop times. 160-day restriction: NBU employees will not work more than 160 days (in any combination of NBU positions) no matter how many hours per day they work. Payroll reporting period: The payroll reporting period is from the 15th of the first month to the 14th of the next month. NBU employees are paid on the 10th of the following month. Ex: Pay Period 01/15/22 through 02/14/22 will be paid on March 10th. California Sick leave : NBU employees are eligible for California Sick leave per AB1522. Information regarding AB1522 is provided to all NBU new hires during the onboarding process. Retirement information: NBU employees may not work more than 960 hours from July 1st-June 30th. NBU employees who work more than 1000 hours per fiscal year are required to contribute to the California Public Employees' Retirement System (CalPERS), through payroll deduction of about 7-9%. The District does not intend to employ NBU employees for more than 1,000 hours during any fiscal year. Sexual Harassment/Discrimination: The District is committed to providing an environment that respects the dignity of individuals and groups; is free of sexual harassment, exploitation, intimidation, violence, and other unlawful discrimination, preferential treatment, and harassment, including that which is based on any legally protected characteristic. Equal Employment Opportunity: It is the intent of the Board to establish and maintain within the District and all of its programs and activities a policy of equal opportunity in employment for all persons, and to prohibit discrimination, preferential treatment, or harassment based on sex, age, gender identity, gender expression, race, color, ethnic group identification, national origin, ancestry, religion, mental or physical disability, medical condition, genetic information, pregnancy, marital status or sexual orientation or because an individual is perceived as having one or more of the above characteristics. Confidentiality: Confidentiality of student and staff information is protected under federal law. Any information regarding students or staff that might be accessed in the course of a work assignment through a computer, student file, or other documentation, is to be used strictly to perform my job duties and may only be shared with those who are authorized to have such information. Mandated reporter: Child Abuse and Neglect Reporting: The South Orange County Community College District recognizes the responsibility of its staff to report to the appropriate agency when there is a reasonable suspicion that an abuse or neglect of a child may have occurred. Elder and Dependent Adult Abuse Reporting: It is the policy of the South Orange County Community College District to treat reports of violence against elderly persons or dependent adults as high priority criminal activity that is to be fully investigated regardless of the relationship between the victim and the suspect(s). Campus Crime and Safety Awareness : Information regarding campus crime and safety awareness can be found at www.saddleback.edu or www.ivc.edu. Paper copies are available in Human Resources upon request. Drug-Free Environment: The District shall be free from all unlawful possession, use, or distribution of illicit drugs and alcohol by students and employees. The unlawful manufacture, distribution, dispensing, possession, or use of a controlled substance is prohibited in all facilities under the control and use of the District. Any student or employee who violates this policy will be subject to disciplinary action, consistent with local, state, or federal law, which may include the referral to an appropriate rehabilitation program, suspension, demotion, expulsion, or dismissal. Smoke Free District: It is the intent of the South Orange County Community College District to maintain an educational and workplace environment that is conductive to the health and safety of our students and employees. Realizing the health hazards posed by smoking and by second-hand smoke, it is policy of the South Orange County Community College District to maintain a smoke free environment for all district sites. NOTICE TO ALL CANDIDATES FOR EMPLOYMENT: The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country. DISABILITY ACCOMMODATIONS: If you require special accommodations in the application and/or selection process, please notify District Human Resources (DHR) at least two (2) business days prior to the Job Close Date/Initial Screening Date, by either calling (949) 582-4850 or sending an e-mail to hrinfodesk@socccd.edu . CAMPUS CRIME AND SAFETY AWARENESS: Information regarding campus crime and safety awareness can be found at www.saddleback.edu or www.ivc.edu. Paper copies are available in the District Human Resources (DHR) office upon request. PLEASE NOTE: A California Public Employees Retirement System (CalPERS) retiree may not accept employment until after the first 180 days of retirement. Anyone retired from CalPERS accepting permanent employment with this District will be required to reinstate as an active CalPERS member. Please contact CalPERS for additional information regarding your retirement status. Any active vested member of California State Teachers Retirement System (CalSTRS), who accepts employment with the District to perform service that requires membership in CalPERS, is eligible to elect to continue retirement system coverage under CalSTRS. DIVERSITY, EQUITY, INCLUSION, AND EQUAL EMPLOYMENT OPPORTUNITY: The South Orange County Community College District is committed to creating an academic and work environment that fosters diversity, equity and inclusion and equal opportunity for all, and ensures that students, faculty, management and staff of all backgrounds feel welcome, included, supported, and safe. Our culture of belonging, openness, and inclusion, makes our district a unique and special place for individuals of all backgrounds. Our District and our colleges are looking for equity and inclusion-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to the understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present within our community. When you join our District, you can expect to be part of an exciting, thriving, equity-focused, and inclusive community that approaches higher education with the lens of social justice and collaboration among students, faculty, staff, administration, and community partners. In deciding whether to apply for a position with our District, you are strongly encouraged to consider whether your values align with our District's mission and goals for EEO, Diversity, Equity, and Inclusion. SOCCCD IS AN EQUAL OPPORTUNITY EMPLOYER Important: You must make sure that you have completed your application for a posting by 11:59 p.m. , Pacific Time, on the posting's Job Close Date, along with any required documents , in order to be considered for the position.
Title: Project Specialist - IVC A&R Call Center Job Category: NBU Job Opening Date: July 01, 2022 Job Closing Date: June 30, 2023 Locations: Irvine Valley College Pay Grade, for more information click on this link: http://www.socccd.edu/humanresources/hr_salary.html Pay Type: Hourly Hours Per Week: 0 Job Description: IVC A&R Call Center PT Project Specialist 2022-2023 Fiscal Year Duties: Contact IVC perspectives and current students via phone, emails, etc. about upcoming deadlines, registration reminders, follow up, and drive action. Additional Information: $17.00/hr Up to 25 hours per week Schedule TBD On-site only This position is a short-term, temporary, hourly, Non-Bargaining Unit (NBU) assignment, not to exceed 160 days per fiscal year (July 1-June 30). The assignment is on an as needed basis, and may be shortened or extended at any time, due to departmental needs, with little to not notice. This recruitment will remain open until filled or withdrawn. Once you have submitted an application electronically, the current status of your application will be available to view at any time upon signing in under your personal username and password. Please do not call the Human Resources Office regarding the status of your application. Employment with the South Orange County Community College District is contingent upon successful completion of the Human Resources pre-employment ("onboarding") process. The Human Resources onboarding process may include, but is not limited to, successful completion of Live Scan fingerprinting (approx.. $70), I-9 completion, background checks, reference checks, TB testing, COVID-19 vaccination, as well as completion of the online onboarding process. Failure to successfully complete any portion of the onboarding process will invalidate any conditional job offer received. Falsification of, or omission on, any SOCCCD pre-employment information may result in withdrawal of any conditional job offer or termination of employment. Short term, non-bargaining unit (NBU) positions may only be used on an intermittent/seasonal basis. Ed. Code sect. 88003 states "Short-term employee means any person who is employed to perform a service for the district, upon the completion of which, the service required or similar services will not be extended or needed on a continuing basis." The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country. Documentation according to USCIS I-9 guidelines (i.e. ID card and Social Security card) must be presented at the time of hire. Per IRS regulations, a Social Security card must be presented at the time of hire. Inclusion, Diversity, and Equity: The South Orange County Community College District is committed to creating an academic and work environment that fosters diversity, equity and inclusion and equal opportunity for all, and ensures that students, faculty, management and staff of all backgrounds feel welcome, included, supported, and safe. Our culture of belonging, openness, and inclusion, makes our district a unique and special place for individuals of all backgrounds. Our District and our colleges are looking for equity and inclusion-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to the understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present within our community. When you join our District, you can expect to be part of an exciting, thriving, equity-focused, and inclusive community that approaches higher education with the lens of social justice and collaboration among students, faculty, staff, administration, and community partners. In deciding whether to apply for a position with our District, you are strongly encouraged to consider whether your values align with our District's mission and goals for EEO, Diversity, Equity, and Inclusion. Disability Accomodations: If you require special accommodations in the application and/or selection process, please notify District Human Resources (DHR) at least two (2) business days prior to the Job Close Date/Initial Screening Date, by either calling (949) 582-4850 or sending an e-mail to hrinfodesk@socccd.edu . COVID-19 Vaccination: The Board of Trustees voted to require COVID-19 vaccinations for all students, employees, and volunteers with allowances for medical exemptions and sincerely held religious beliefs as defined by law. To apply for an exemption, please contact Leilani Anselmo at lanselmo@socccd.edu with your written request specifying which exemption you are seeking. If applying for an exemption, it must be approved by the District prior to your start date. You will need to upload your QR code for you vaccination during the onboarding process. NBU at-will employment: After successful completion of the onboarding requirements, an individual may be employed by the South Orange County Community College District as a short-term, temporary NBU employee. Employment will be on an "if and as needed" basis, as determined by the District. NBU employment is at-will, and either party may terminate this working relationship at any time. Neither party shall be required to provide any reason for the separation. NBU employees shall not have reemployment rights or recourse to petition to be reinstated. Worksite: NBU employees are limited to working in a single position in one department/site Work schedules: Department/Division managers, administrators, and/or supervisors shall determine the work schedule of NBU employees to include the number of days and hours worked per week and the start and stop times. 160-day restriction: NBU employees will not work more than 160 days (in any combination of NBU positions) no matter how many hours per day they work. Payroll reporting period: The payroll reporting period is from the 15th of the first month to the 14th of the next month. NBU employees are paid on the 10th of the following month. Ex: Pay Period 01/15/22 through 02/14/22 will be paid on March 10th. California Sick leave : NBU employees are eligible for California Sick leave per AB1522. Information regarding AB1522 is provided to all NBU new hires during the onboarding process. Retirement information: NBU employees may not work more than 960 hours from July 1st-June 30th. NBU employees who work more than 1000 hours per fiscal year are required to contribute to the California Public Employees' Retirement System (CalPERS), through payroll deduction of about 7-9%. The District does not intend to employ NBU employees for more than 1,000 hours during any fiscal year. Sexual Harassment/Discrimination: The District is committed to providing an environment that respects the dignity of individuals and groups; is free of sexual harassment, exploitation, intimidation, violence, and other unlawful discrimination, preferential treatment, and harassment, including that which is based on any legally protected characteristic. Equal Employment Opportunity: It is the intent of the Board to establish and maintain within the District and all of its programs and activities a policy of equal opportunity in employment for all persons, and to prohibit discrimination, preferential treatment, or harassment based on sex, age, gender identity, gender expression, race, color, ethnic group identification, national origin, ancestry, religion, mental or physical disability, medical condition, genetic information, pregnancy, marital status or sexual orientation or because an individual is perceived as having one or more of the above characteristics. Confidentiality: Confidentiality of student and staff information is protected under federal law. Any information regarding students or staff that might be accessed in the course of a work assignment through a computer, student file, or other documentation, is to be used strictly to perform my job duties and may only be shared with those who are authorized to have such information. Mandated reporter: Child Abuse and Neglect Reporting: The South Orange County Community College District recognizes the responsibility of its staff to report to the appropriate agency when there is a reasonable suspicion that an abuse or neglect of a child may have occurred. Elder and Dependent Adult Abuse Reporting: It is the policy of the South Orange County Community College District to treat reports of violence against elderly persons or dependent adults as high priority criminal activity that is to be fully investigated regardless of the relationship between the victim and the suspect(s). Campus Crime and Safety Awareness : Information regarding campus crime and safety awareness can be found at www.saddleback.edu or www.ivc.edu. Paper copies are available in Human Resources upon request. Drug-Free Environment: The District shall be free from all unlawful possession, use, or distribution of illicit drugs and alcohol by students and employees. The unlawful manufacture, distribution, dispensing, possession, or use of a controlled substance is prohibited in all facilities under the control and use of the District. Any student or employee who violates this policy will be subject to disciplinary action, consistent with local, state, or federal law, which may include the referral to an appropriate rehabilitation program, suspension, demotion, expulsion, or dismissal. Smoke Free District: It is the intent of the South Orange County Community College District to maintain an educational and workplace environment that is conductive to the health and safety of our students and employees. Realizing the health hazards posed by smoking and by second-hand smoke, it is policy of the South Orange County Community College District to maintain a smoke free environment for all district sites. NOTICE TO ALL CANDIDATES FOR EMPLOYMENT: The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country. DISABILITY ACCOMMODATIONS: If you require special accommodations in the application and/or selection process, please notify District Human Resources (DHR) at least two (2) business days prior to the Job Close Date/Initial Screening Date, by either calling (949) 582-4850 or sending an e-mail to hrinfodesk@socccd.edu . CAMPUS CRIME AND SAFETY AWARENESS: Information regarding campus crime and safety awareness can be found at www.saddleback.edu or www.ivc.edu. Paper copies are available in the District Human Resources (DHR) office upon request. PLEASE NOTE: A California Public Employees Retirement System (CalPERS) retiree may not accept employment until after the first 180 days of retirement. Anyone retired from CalPERS accepting permanent employment with this District will be required to reinstate as an active CalPERS member. Please contact CalPERS for additional information regarding your retirement status. Any active vested member of California State Teachers Retirement System (CalSTRS), who accepts employment with the District to perform service that requires membership in CalPERS, is eligible to elect to continue retirement system coverage under CalSTRS. DIVERSITY, EQUITY, INCLUSION, AND EQUAL EMPLOYMENT OPPORTUNITY: The South Orange County Community College District is committed to creating an academic and work environment that fosters diversity, equity and inclusion and equal opportunity for all, and ensures that students, faculty, management and staff of all backgrounds feel welcome, included, supported, and safe. Our culture of belonging, openness, and inclusion, makes our district a unique and special place for individuals of all backgrounds. Our District and our colleges are looking for equity and inclusion-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to the understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present within our community. When you join our District, you can expect to be part of an exciting, thriving, equity-focused, and inclusive community that approaches higher education with the lens of social justice and collaboration among students, faculty, staff, administration, and community partners. In deciding whether to apply for a position with our District, you are strongly encouraged to consider whether your values align with our District's mission and goals for EEO, Diversity, Equity, and Inclusion. SOCCCD IS AN EQUAL OPPORTUNITY EMPLOYER Important: You must make sure that you have completed your application for a posting by 11:59 p.m. , Pacific Time, on the posting's Job Close Date, along with any required documents , in order to be considered for the position.
County of San Mateo, CA
Redwood City, CA, United States
Description County of San Mateo is looking for customer service-oriented individuals to join our team. Patient Services Assistants perform a variety of duties, which may include interviewing and registering patients, managing patient appointments, explaining available coverage plans, financial screening, verifying insurance, using a computer to enter and retrieve data, assigning appropriate codes and processing billing documents, receiving payments for medical services, maintaining accurate records, and acting as receptionist to assist and respond to patient inquiries. Patient Services Assistant positions are located in the various divisions of the Health System, including San Mateo Medical Center and Clinics, Behavioral Health and Recovery Services, Family Health, and Public Health. Specific positions may require evening, weekend, holiday, or rotating shift work. Some positions may require bilingual skills. Fluency in both English and Spanish is required to be considered for a bilingual position. NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies. Examples Of Duties Duties may include, but are not limited to, the following: Answering and keeping detailed records of a high volume of incoming calls, completing reminder calls, and scheduling appointments over the phone. Educating and assisting incoming patients with registration, appointment information, insurance, and wait times. Registering/pre-registering new and existing patients. Adding and removing patient charges and diagnoses. Verifying patient eligibility. Documenting, recording, and entering patient appointments, billing information, insurance plans, and other confidential information in Electronic Medical Records and billing programs. Collecting payments from patients in person and through online billing services. Updating and maintaining accurate records in Electronic Medical Records, billing programs, and onsite filing system. Generating detailed confidential reports and filling out authorization forms. Assisting Patient Services Supervisor and Clinic Manager with assorted clerical office duties. Qualifications Knowledge of: Policies and procedures related to medical patient services, insurance and billing area to which assigned; medical terminology as related to office support work; office practices and procedures, including filing, reception and the operation of standard office equipment; basic business data processing principles and the use of word processing or computing equipment; business arithmetic; and basic recordkeeping principles and practices. Skill/Ability to: Perform accurate and detailed patient services office clerical work; prioritize work and coordinate several activities; operate standard office equipment, including a word processor and computer terminal; use initiative and sound independent judgment within established guidelines; work effectively with difficult people, including very sick or uncooperative patients; organize and maintain accurate files and records; make accurate arithmetic calculations; establish and maintain effective working relationships with those contacted in the course of the work; and understand and carry out oral and written instructions. Note: Specific positions may require the ability to type at a rate of 40 net words per minute from printed copy. Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is: Patient Services Assistant II: One year of office support experience which involved direct patient contact in a medical setting. Application/Examination Open & Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date will receive five points added to their final passing score on this examination. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire. The examination process will consist of a auto-scored relevant Training and Experience (T&E) evaluation (weight: pass/fail) based solely on the candidate's responses to the supplemental questions, followed by a standard, multiple-choice Civil Service Computer-Based Written Examination (weight:100%). Applicants who meet the minimum qualifications are not guaranteed advancement to the next phase of the examination process. All examinations will be given in the County of San Mateo, California and applicants must participate at their own expense. Qualified applicants will be notified via email, which will include the link to take the Computer-based Written Exam. Please make sure to read your notices carefully. Applicant requests for alternate test dates will not be granted. Accommodations for special medical conditions will be considered on a case-by-case basis. IMPORTANT : Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date. TENTATIVE RECRUITMENT SCHEDULE Final Filing Date: Continuous Training and Experience Evaluation : TBD Computer-Based Written Exam: TBD The County of San Mateo may require that all employees provide proof of COVID-19 vaccine or comply with weekly COVID-19 testing. Employees hired into specified health care facilities and other high-risk settings where there is potential for frequent COVID-19 exposure to staff and highly vulnerable patients are required to provide proof of COVID-19 vaccination. For more specific information, please refer to the County's COVID-19 Vaccine and Testing Policy . At the County of San Mateo, we take pride in the way our employees bring together their diverse backgrounds, experiences, and perspectives to serve our community's needs. The County is an Equal Opportunity Employer. HR Contact: Jennifer Wilson-Reyes (11182021) (Patient Services Assistant II - E412)
Description County of San Mateo is looking for customer service-oriented individuals to join our team. Patient Services Assistants perform a variety of duties, which may include interviewing and registering patients, managing patient appointments, explaining available coverage plans, financial screening, verifying insurance, using a computer to enter and retrieve data, assigning appropriate codes and processing billing documents, receiving payments for medical services, maintaining accurate records, and acting as receptionist to assist and respond to patient inquiries. Patient Services Assistant positions are located in the various divisions of the Health System, including San Mateo Medical Center and Clinics, Behavioral Health and Recovery Services, Family Health, and Public Health. Specific positions may require evening, weekend, holiday, or rotating shift work. Some positions may require bilingual skills. Fluency in both English and Spanish is required to be considered for a bilingual position. NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies. Examples Of Duties Duties may include, but are not limited to, the following: Answering and keeping detailed records of a high volume of incoming calls, completing reminder calls, and scheduling appointments over the phone. Educating and assisting incoming patients with registration, appointment information, insurance, and wait times. Registering/pre-registering new and existing patients. Adding and removing patient charges and diagnoses. Verifying patient eligibility. Documenting, recording, and entering patient appointments, billing information, insurance plans, and other confidential information in Electronic Medical Records and billing programs. Collecting payments from patients in person and through online billing services. Updating and maintaining accurate records in Electronic Medical Records, billing programs, and onsite filing system. Generating detailed confidential reports and filling out authorization forms. Assisting Patient Services Supervisor and Clinic Manager with assorted clerical office duties. Qualifications Knowledge of: Policies and procedures related to medical patient services, insurance and billing area to which assigned; medical terminology as related to office support work; office practices and procedures, including filing, reception and the operation of standard office equipment; basic business data processing principles and the use of word processing or computing equipment; business arithmetic; and basic recordkeeping principles and practices. Skill/Ability to: Perform accurate and detailed patient services office clerical work; prioritize work and coordinate several activities; operate standard office equipment, including a word processor and computer terminal; use initiative and sound independent judgment within established guidelines; work effectively with difficult people, including very sick or uncooperative patients; organize and maintain accurate files and records; make accurate arithmetic calculations; establish and maintain effective working relationships with those contacted in the course of the work; and understand and carry out oral and written instructions. Note: Specific positions may require the ability to type at a rate of 40 net words per minute from printed copy. Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is: Patient Services Assistant II: One year of office support experience which involved direct patient contact in a medical setting. Application/Examination Open & Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date will receive five points added to their final passing score on this examination. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire. The examination process will consist of a auto-scored relevant Training and Experience (T&E) evaluation (weight: pass/fail) based solely on the candidate's responses to the supplemental questions, followed by a standard, multiple-choice Civil Service Computer-Based Written Examination (weight:100%). Applicants who meet the minimum qualifications are not guaranteed advancement to the next phase of the examination process. All examinations will be given in the County of San Mateo, California and applicants must participate at their own expense. Qualified applicants will be notified via email, which will include the link to take the Computer-based Written Exam. Please make sure to read your notices carefully. Applicant requests for alternate test dates will not be granted. Accommodations for special medical conditions will be considered on a case-by-case basis. IMPORTANT : Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date. TENTATIVE RECRUITMENT SCHEDULE Final Filing Date: Continuous Training and Experience Evaluation : TBD Computer-Based Written Exam: TBD The County of San Mateo may require that all employees provide proof of COVID-19 vaccine or comply with weekly COVID-19 testing. Employees hired into specified health care facilities and other high-risk settings where there is potential for frequent COVID-19 exposure to staff and highly vulnerable patients are required to provide proof of COVID-19 vaccination. For more specific information, please refer to the County's COVID-19 Vaccine and Testing Policy . At the County of San Mateo, we take pride in the way our employees bring together their diverse backgrounds, experiences, and perspectives to serve our community's needs. The County is an Equal Opportunity Employer. HR Contact: Jennifer Wilson-Reyes (11182021) (Patient Services Assistant II - E412)
Texas Tech University Health Sciences Center
Lubbock, TX, United States
Position Description A student employed to perform work as assigned by the supervisor. Major/Essential Functions Customer service and attention to detail. Occasional Duties As needed. Required Qualifications A Texas Tech University undergraduate or graduate student enrolled in at least 6 hours employed to perform work which does not require academic training at the graduate level. Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage. EEO Statement As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant's race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran. Jeanne Clery Act The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.
Position Description A student employed to perform work as assigned by the supervisor. Major/Essential Functions Customer service and attention to detail. Occasional Duties As needed. Required Qualifications A Texas Tech University undergraduate or graduate student enrolled in at least 6 hours employed to perform work which does not require academic training at the graduate level. Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage. EEO Statement As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant's race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran. Jeanne Clery Act The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.
City of Galveston, TX
Galveston, Texas, United States
Job Description Under general supervision, plans, performs utility billing, cashiering, and related customer service functions. ESSENTIAL FUNCTIONS : Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: Opens and processes daily mail; posts utility payments; and processes receipts for various permits. Provides phone and personal assistance to customers regarding various questions and/or concerns; assists customers with new accounts, service termination, refunds and related topics; prints copies of bills for payment purposes; and provides information regarding other City services. Assists delinquent customers; arranges payment plans; generates delinquent reports and service disconnect notices; and develops service orders for disconnects. Prepares daily work orders for meter technicians to conduct field work; responds to two-way radio calls from technicians; and data enters completed work orders. Balances a cash drawer for water and permit payments; and balances checks and credit cards. Prepares daily deposits. Processes returned checks with insufficient funds; and contacts customers to resolve situations. Prepares monthly activity reports. Processes refunds; and updates accounts. Maintains waste disposal spreadsheets weekly; and provides updates as necessary. Supports the relationship between the City of Galveston and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned. Employees may at any time be required to work in order to provide for the safety and well-being of the general public, including the delivery and restoration of vital services, in the event of an emergency. KNOWLEDGE AND SKILLS: Knowledge: City organization, operations, policies, and procedures. Principles and practices of utility billing. Principles and practices of basic accounting/bookkeeping. Principles and practices of effective customer service. Business and personal computers; and spreadsheet software applications. Skill in: Handling situations requiring diplomacy, fairness, firmness, and sound judgment. Providing efficient customer service. Understanding and applying City policies and procedures. Explaining City policies and procedures. Handling money. Performing high volume data entry activities with a high degree of accuracy. Performing basic mathematic calculations with extreme accuracy. Multi-tasking. Establishing and maintaining cooperative working relationships with all levels within the City. Communicating effectively verbally and in writing. MINIMUM QUALIFICATIONS: High School diploma or equivalent; AND one year of experience in utility billing operations and/or customer service; OR an equivalent combination of education and experience. Bilingual preferred. LICENSE AND CERTIFICATION: None. PHYSICAL DEMANDS AND WORKING ENVIRONMENT: Work is performed primarily in a standard office environment. May be required to lift and carry items weighing up to 25 pounds. Closing Date/Time: October 31, 2022 at 11:59 PM CST
Job Description Under general supervision, plans, performs utility billing, cashiering, and related customer service functions. ESSENTIAL FUNCTIONS : Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: Opens and processes daily mail; posts utility payments; and processes receipts for various permits. Provides phone and personal assistance to customers regarding various questions and/or concerns; assists customers with new accounts, service termination, refunds and related topics; prints copies of bills for payment purposes; and provides information regarding other City services. Assists delinquent customers; arranges payment plans; generates delinquent reports and service disconnect notices; and develops service orders for disconnects. Prepares daily work orders for meter technicians to conduct field work; responds to two-way radio calls from technicians; and data enters completed work orders. Balances a cash drawer for water and permit payments; and balances checks and credit cards. Prepares daily deposits. Processes returned checks with insufficient funds; and contacts customers to resolve situations. Prepares monthly activity reports. Processes refunds; and updates accounts. Maintains waste disposal spreadsheets weekly; and provides updates as necessary. Supports the relationship between the City of Galveston and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned. Employees may at any time be required to work in order to provide for the safety and well-being of the general public, including the delivery and restoration of vital services, in the event of an emergency. KNOWLEDGE AND SKILLS: Knowledge: City organization, operations, policies, and procedures. Principles and practices of utility billing. Principles and practices of basic accounting/bookkeeping. Principles and practices of effective customer service. Business and personal computers; and spreadsheet software applications. Skill in: Handling situations requiring diplomacy, fairness, firmness, and sound judgment. Providing efficient customer service. Understanding and applying City policies and procedures. Explaining City policies and procedures. Handling money. Performing high volume data entry activities with a high degree of accuracy. Performing basic mathematic calculations with extreme accuracy. Multi-tasking. Establishing and maintaining cooperative working relationships with all levels within the City. Communicating effectively verbally and in writing. MINIMUM QUALIFICATIONS: High School diploma or equivalent; AND one year of experience in utility billing operations and/or customer service; OR an equivalent combination of education and experience. Bilingual preferred. LICENSE AND CERTIFICATION: None. PHYSICAL DEMANDS AND WORKING ENVIRONMENT: Work is performed primarily in a standard office environment. May be required to lift and carry items weighing up to 25 pounds. Closing Date/Time: October 31, 2022 at 11:59 PM CST
City of Austin, TX
Austin, TX, United States
Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent. Licenses or Certifications: Must be able to obtain TCOLE Certification within one (1) year of employment and TCIC / NCIC certification within six (6) months of employment. Notes to Applicants Starting salary with no experience is $20.00/hr. * $150/month First Responder Pay * (once licensed) Applicants will also be administered a skills assessment test. Ability to type at least 35 net words per minute is required . Licenses and Certifications: Must be able to pass the State mandated exam to obtain the Texas Commission on Law Enforcement ( TCOLE ) Telecommunicator License within one (1) year of employment. Must be able to obtain TCIC / NCIC certification within six (6) months of employment. Regarding your applications: A detailed and complete employment application is required to help us better evaluate your qualifications. A resume WILL NOT substitute for a complete employment application. Please verify the employment history dates on your resume exactly match the online application. Certification or the ability to type at least 35 net words per minute is required. Applicants who have taken a typing test administered through the Workforce Solutions Office within one (1) year of the application date may attach the results to their online application as other document. Applicants will also be administered a skills assessment test. In compliance with the Texas Commission on Law Enforcement, applicants must show proof of U.S. citizenship. The following documents are accepted: Birth Certificate - U.S. Passport - U.S. Passport Card - Certificate of Citizenship - Certificate of Naturalization. Click here for TCOLE rules Offers of employment are contingent upon successful completion of all testing requirements including a background check and investigation as administered by the department, fingerprint clearance, interview process, drug screening, and psychological exam. Employees will be in training status for 10-12 weeks. Pay Range $19.26 - $24.07 per hour Hours Shift work - varies. Work hours consist of 8 hour, 10 hour, and 12 hour shifts. Shift assignments and days off rotate and are varied to meet the needs of a 24-hour a day, 7-day a week operation in an emergency response environment. To be considered for this position, candidates must be available for various shifts and various days off. Weekend and holiday work are required. Job Close Date 08/28/2022 Type of Posting External Department Police Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 5010 Old Manor Rd. (CTECC) Austin, TX 78723 Preferred Qualifications Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Operates 911 communications equipment to monitor and determine the exact nature of each request for service. Determines location and agency involvement of each incident as required. Determines nature of complaint and alarm and code them for computer input. Enters incident data in computer, on appropriate form, or relays calls to appropriate personnel. Routes non-emergency calls to appropriate personnel and/or agency. Responsibilities - Supervisor and/or Leadership Exercised: None. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of the operations of a Police Emergency Communications Center. Skill in oral and written communication. Skill in handling conflict and uncertain situations. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software applications. Ability to work in close quarters and to wear a telephone headset. Ability to apply telephone interviewing techniques. Ability to quickly and accurately obtain appropriate information. Ability to learn and communicate medical emergency pre-arrival instructions ( EMD ). Ability to establish and maintain effective communication and working relationships with City employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation from high school or equivalent. Licenses and Certifications Required: Must be able to obtain TCOLE Certification within one (1) year of employment, TCIC/NCIC certification within six (6) months of employment. Do you meet the minimum qualifications for this position? Yes No * Shift assignments and days off rotate and are varied to meet the needs of a 24-hour, 7-day a week operation in an emergency response environment. To be considered for this position, candidates must be available for various shifts and various days off. Are you able and willing to work this schedule as required? Yes No * If identified as a top candidate, do you agree to a Criminal Background Investigation (CBI)? Yes No Optional & Required Documents Required Documents Resume Optional Documents Cover Letter Other Document
Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent. Licenses or Certifications: Must be able to obtain TCOLE Certification within one (1) year of employment and TCIC / NCIC certification within six (6) months of employment. Notes to Applicants Starting salary with no experience is $20.00/hr. * $150/month First Responder Pay * (once licensed) Applicants will also be administered a skills assessment test. Ability to type at least 35 net words per minute is required . Licenses and Certifications: Must be able to pass the State mandated exam to obtain the Texas Commission on Law Enforcement ( TCOLE ) Telecommunicator License within one (1) year of employment. Must be able to obtain TCIC / NCIC certification within six (6) months of employment. Regarding your applications: A detailed and complete employment application is required to help us better evaluate your qualifications. A resume WILL NOT substitute for a complete employment application. Please verify the employment history dates on your resume exactly match the online application. Certification or the ability to type at least 35 net words per minute is required. Applicants who have taken a typing test administered through the Workforce Solutions Office within one (1) year of the application date may attach the results to their online application as other document. Applicants will also be administered a skills assessment test. In compliance with the Texas Commission on Law Enforcement, applicants must show proof of U.S. citizenship. The following documents are accepted: Birth Certificate - U.S. Passport - U.S. Passport Card - Certificate of Citizenship - Certificate of Naturalization. Click here for TCOLE rules Offers of employment are contingent upon successful completion of all testing requirements including a background check and investigation as administered by the department, fingerprint clearance, interview process, drug screening, and psychological exam. Employees will be in training status for 10-12 weeks. Pay Range $19.26 - $24.07 per hour Hours Shift work - varies. Work hours consist of 8 hour, 10 hour, and 12 hour shifts. Shift assignments and days off rotate and are varied to meet the needs of a 24-hour a day, 7-day a week operation in an emergency response environment. To be considered for this position, candidates must be available for various shifts and various days off. Weekend and holiday work are required. Job Close Date 08/28/2022 Type of Posting External Department Police Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 5010 Old Manor Rd. (CTECC) Austin, TX 78723 Preferred Qualifications Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Operates 911 communications equipment to monitor and determine the exact nature of each request for service. Determines location and agency involvement of each incident as required. Determines nature of complaint and alarm and code them for computer input. Enters incident data in computer, on appropriate form, or relays calls to appropriate personnel. Routes non-emergency calls to appropriate personnel and/or agency. Responsibilities - Supervisor and/or Leadership Exercised: None. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of the operations of a Police Emergency Communications Center. Skill in oral and written communication. Skill in handling conflict and uncertain situations. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software applications. Ability to work in close quarters and to wear a telephone headset. Ability to apply telephone interviewing techniques. Ability to quickly and accurately obtain appropriate information. Ability to learn and communicate medical emergency pre-arrival instructions ( EMD ). Ability to establish and maintain effective communication and working relationships with City employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation from high school or equivalent. Licenses and Certifications Required: Must be able to obtain TCOLE Certification within one (1) year of employment, TCIC/NCIC certification within six (6) months of employment. Do you meet the minimum qualifications for this position? Yes No * Shift assignments and days off rotate and are varied to meet the needs of a 24-hour, 7-day a week operation in an emergency response environment. To be considered for this position, candidates must be available for various shifts and various days off. Are you able and willing to work this schedule as required? Yes No * If identified as a top candidate, do you agree to a Criminal Background Investigation (CBI)? Yes No Optional & Required Documents Required Documents Resume Optional Documents Cover Letter Other Document
City of Austin, TX
Austin, TX, United States
Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus one (1) year of experience in a field related to customer service. Licenses or Certifications: None. Notes to Applicants Austin Animal Center Main Building Who Are We? Austin Animal Center's mission is to enhance the lives of pets and people by preventing animal homelessness, to help lost pets find their way home or find new homes, to provide education and resources to preserve the human-animal bond, and to administer animal-related ordinances to ensure public and animal safety, all while achieving a 95% live outcome rate for sheltered pets. What is the Job? This person must have the ability to communicate effectively and give your undivided attention to citizens when delivering customer services. This position will rotate between conducting conversations with customers that want to adopt an animal (Adoptions) and conversations with customers to assess their needs to connect the customer with the resources that will enable them to keep their pet in the home. Recommend alternatives to achieve mutually beneficial outcomes and to deepen the customers' understanding of our policies and procedures. (Intake). This position will advise and respond to complex customer inquiries regarding services, ordinances, and procedures related to sheltered animals and general animal welfare, including animal availability, service time lines and fees; while accurately creating, updating and maintaining electronic records associated with customers and animals. Customer communication will occur in person, email, fax, phone or 311. The Customer Care Representative will have the ability to respond to inquiries as quickly as possible while showing compassion and empathy and the ability to handle problems with little or no supervision. The ideal candidate will be a professional, extremely strong verbal communicator, with great listening and organization skills. The individual will have the ability to create effortless experiences by assisting our customers in issue resolution with helpful, efficient, and accurate answers to their questions. Able to be a successful team member with strong verbal communication skills who excels at customer interaction, delivers practical solutions, thrives in quick paced, ever changing, ambiguous and collaborative team environment. Regarding Your Application: Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title and employment dates for all jobs you wish to be considered. A cover letter and résumé are required, but will not substitute for a complete employment application. Incomplete applications will not be considered. Please include contact information from previous employers. A cover letter is also required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position. If you are selected to interview: Military/Veterans must provide a copy of their DD214 at the time of initial interview to receive military/veteran interview preference. If you are selected for hire: You must provide proof of education which may include your official college transcript, High School diploma, GED or equivalent degree and your professional licenses. A Criminal Background check ( CBI ) will be conducted. Additional Information: Austin Public Health/Animal Service Office worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any APH / ASO worksite - including construction sites, parking lot, or in any personal vehicle located on the premises. Please Note this posting may close any time after 7 days. Pay Range $15.00 Hours Work days will vary; however, this position will work 40 hours per week and be required to work weekends to help support operations when the shelter receives a higher volume of visitors. Job Close Date 08/19/2022 Type of Posting External Department Animal Services Regular/Temporary Temporary (No benefits) Grant Funded or Pooled Position Not Applicable Category Clerical Location 7201 Levander Loop Bldg A Austin TX 78702 Preferred Qualifications Preferred Experience: Demonstrated ability to provide professional and courteous customer service with internal and external customers. Proven professional and courteous experience in customer service. The ability to navigate ambiguity and adapt to a quickly changing environment. Demonstrated ability to listen and accurately handle critical customer cases and extraordinary scenarios from citizens. Demonstrated ability to communicate, mediate, and negotiate with customers to resolve complex customer service issues. Experience working well under pressure. Bi-lingual (Spanish). Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Advise and respond to complex customer inquiries regarding services, ordinances, and procedures related to sheltered animals and general animal welfare, including animal availability, service timelines and fees; while accurately creating, updating and maintaining electronic records associated with customers and animals. Communicate with customers in person and receive and respond to customer inquiries via email, fax, phone or 311. Contribute to the programs and services that support the shelter's live outcome goal. Provide safe and humane handling of animals for the purposes of intake, inventory, behavioral assessments, environmental enrichment and promotional events, while adhering to disease management and safety protocols. Safely and humanely handle animals for purposes of intake, inventory, behavioral assessments, environmental enrichment and promotional events. Collect payments by accepting cash, making change for cash customers. Responsibilities- Supervision and/or Leadership Exercised: None. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of good customer relations practices. Knowledge of animal services and animal related programs. Skill in handling multiple tasks and prioritizing. Skill in oral and written communication. Skill in handling conflict and uncertain situations. Skill in observation and classification of animals. Skill in using computers and related software applications. Skill in information analysis and problem solving. Skill in safely handling animals, including those with unknown temperament. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain effective communication and working relationships with city employees and the public Ability to make change for cash accurately. Ability to quickly recognize and interpret animal signaling. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation from an accredited high school or equivalent, plus one (1) year of experience in a field related to customer service. Do you meet these minimum qualifications? Yes No * Exceptional communication skills (verbal and written) and customer service are essential in this position. Briefly describe your customer service experience, include steps that you may take to resolve customer complaints. (Open Ended Question) * This position has interaction with the public and first class customer service is essential. Explain your experience dealing with the public while on the job. (Open Ended Question) * Describe your work, volunteer, or personal experience with animals. (Open Ended Question) * Please describe your cash handling experience and indicate the employer(s) in your work history where you gained this experience. (Open Ended Question) * Describe your problem solving capabilities. (Open Ended Question) * Select the statement that best describes your English/Spanish bilingual ability. Speak both English and Spanish fluently Speak some Spanish Understand some Spanish Fluent in English only Fluent in Spanish only * If identified as a top candidate, do you agree to a criminal background check (CBI)? Yes No Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus one (1) year of experience in a field related to customer service. Licenses or Certifications: None. Notes to Applicants Austin Animal Center Main Building Who Are We? Austin Animal Center's mission is to enhance the lives of pets and people by preventing animal homelessness, to help lost pets find their way home or find new homes, to provide education and resources to preserve the human-animal bond, and to administer animal-related ordinances to ensure public and animal safety, all while achieving a 95% live outcome rate for sheltered pets. What is the Job? This person must have the ability to communicate effectively and give your undivided attention to citizens when delivering customer services. This position will rotate between conducting conversations with customers that want to adopt an animal (Adoptions) and conversations with customers to assess their needs to connect the customer with the resources that will enable them to keep their pet in the home. Recommend alternatives to achieve mutually beneficial outcomes and to deepen the customers' understanding of our policies and procedures. (Intake). This position will advise and respond to complex customer inquiries regarding services, ordinances, and procedures related to sheltered animals and general animal welfare, including animal availability, service time lines and fees; while accurately creating, updating and maintaining electronic records associated with customers and animals. Customer communication will occur in person, email, fax, phone or 311. The Customer Care Representative will have the ability to respond to inquiries as quickly as possible while showing compassion and empathy and the ability to handle problems with little or no supervision. The ideal candidate will be a professional, extremely strong verbal communicator, with great listening and organization skills. The individual will have the ability to create effortless experiences by assisting our customers in issue resolution with helpful, efficient, and accurate answers to their questions. Able to be a successful team member with strong verbal communication skills who excels at customer interaction, delivers practical solutions, thrives in quick paced, ever changing, ambiguous and collaborative team environment. Regarding Your Application: Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title and employment dates for all jobs you wish to be considered. A cover letter and résumé are required, but will not substitute for a complete employment application. Incomplete applications will not be considered. Please include contact information from previous employers. A cover letter is also required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position. If you are selected to interview: Military/Veterans must provide a copy of their DD214 at the time of initial interview to receive military/veteran interview preference. If you are selected for hire: You must provide proof of education which may include your official college transcript, High School diploma, GED or equivalent degree and your professional licenses. A Criminal Background check ( CBI ) will be conducted. Additional Information: Austin Public Health/Animal Service Office worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any APH / ASO worksite - including construction sites, parking lot, or in any personal vehicle located on the premises. Please Note this posting may close any time after 7 days. Pay Range $15.00 Hours Work days will vary; however, this position will work 40 hours per week and be required to work weekends to help support operations when the shelter receives a higher volume of visitors. Job Close Date 08/19/2022 Type of Posting External Department Animal Services Regular/Temporary Temporary (No benefits) Grant Funded or Pooled Position Not Applicable Category Clerical Location 7201 Levander Loop Bldg A Austin TX 78702 Preferred Qualifications Preferred Experience: Demonstrated ability to provide professional and courteous customer service with internal and external customers. Proven professional and courteous experience in customer service. The ability to navigate ambiguity and adapt to a quickly changing environment. Demonstrated ability to listen and accurately handle critical customer cases and extraordinary scenarios from citizens. Demonstrated ability to communicate, mediate, and negotiate with customers to resolve complex customer service issues. Experience working well under pressure. Bi-lingual (Spanish). Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Advise and respond to complex customer inquiries regarding services, ordinances, and procedures related to sheltered animals and general animal welfare, including animal availability, service timelines and fees; while accurately creating, updating and maintaining electronic records associated with customers and animals. Communicate with customers in person and receive and respond to customer inquiries via email, fax, phone or 311. Contribute to the programs and services that support the shelter's live outcome goal. Provide safe and humane handling of animals for the purposes of intake, inventory, behavioral assessments, environmental enrichment and promotional events, while adhering to disease management and safety protocols. Safely and humanely handle animals for purposes of intake, inventory, behavioral assessments, environmental enrichment and promotional events. Collect payments by accepting cash, making change for cash customers. Responsibilities- Supervision and/or Leadership Exercised: None. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of good customer relations practices. Knowledge of animal services and animal related programs. Skill in handling multiple tasks and prioritizing. Skill in oral and written communication. Skill in handling conflict and uncertain situations. Skill in observation and classification of animals. Skill in using computers and related software applications. Skill in information analysis and problem solving. Skill in safely handling animals, including those with unknown temperament. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain effective communication and working relationships with city employees and the public Ability to make change for cash accurately. Ability to quickly recognize and interpret animal signaling. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation from an accredited high school or equivalent, plus one (1) year of experience in a field related to customer service. Do you meet these minimum qualifications? Yes No * Exceptional communication skills (verbal and written) and customer service are essential in this position. Briefly describe your customer service experience, include steps that you may take to resolve customer complaints. (Open Ended Question) * This position has interaction with the public and first class customer service is essential. Explain your experience dealing with the public while on the job. (Open Ended Question) * Describe your work, volunteer, or personal experience with animals. (Open Ended Question) * Please describe your cash handling experience and indicate the employer(s) in your work history where you gained this experience. (Open Ended Question) * Describe your problem solving capabilities. (Open Ended Question) * Select the statement that best describes your English/Spanish bilingual ability. Speak both English and Spanish fluently Speak some Spanish Understand some Spanish Fluent in English only Fluent in Spanish only * If identified as a top candidate, do you agree to a criminal background check (CBI)? Yes No Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
City of West Sacramento
West Sacramento, CA, USA
DEFINITION : Under direction, to serve as Secretary either to a Department Head, a specific professional person, or to a group of individuals within a City department; to perform complex and responsible secretarial duties; and to perform other related duties as required.
Examples of Duties / Knowledge & Skills
ESSENTIAL AND MARGINAL FUNCTION STATEMENTS -- Essential and other important responsibilities and duties may include, but are not limited to, the following: Essential Functions : Arranges and confirms meetings or conferences; schedules and confirms appointments; types a variety of reports or forms requiring independent assembly of information and independent judgment and interpretation; reviews and checks forms, documents and records for accuracy, completeness and conformance; compiles a variety of data and other information for special and periodic studies or reports; maintains confidential and administrative files; composes letters, answers correspondence; operates a variety of office equipment such as computers, typewriters, photocopiers, and adding and calculating machines; attend a variety of meetings. Marginal Functions : May supervise and train other secretarial and clerical employees; may assign and review work of other clerical employees; may record and transcribe minutes of meetings; perform related duties and responsibilities as required.
DEFINITION : Under direction, to serve as Secretary either to a Department Head, a specific professional person, or to a group of individuals within a City department; to perform complex and responsible secretarial duties; and to perform other related duties as required.
Examples of Duties / Knowledge & Skills
ESSENTIAL AND MARGINAL FUNCTION STATEMENTS -- Essential and other important responsibilities and duties may include, but are not limited to, the following: Essential Functions : Arranges and confirms meetings or conferences; schedules and confirms appointments; types a variety of reports or forms requiring independent assembly of information and independent judgment and interpretation; reviews and checks forms, documents and records for accuracy, completeness and conformance; compiles a variety of data and other information for special and periodic studies or reports; maintains confidential and administrative files; composes letters, answers correspondence; operates a variety of office equipment such as computers, typewriters, photocopiers, and adding and calculating machines; attend a variety of meetings. Marginal Functions : May supervise and train other secretarial and clerical employees; may assign and review work of other clerical employees; may record and transcribe minutes of meetings; perform related duties and responsibilities as required.
CHARLESTON COUNTY, SC
North Charleston, SC, United States
Description OPEN UNTIL FILLED APPLICATION REVIEW BEGINS IMMEDIATELY The position will be responsible for general maintenance, monitoring, troubleshooting, and repair of the County's parking facilities. No benefits are associated with this Temporary Position. HIRING HOURLY: STARTING $15.00 APPLICATION PROCESS: Submitted applications are reviewed by the hiring department, on a going basis. Duties and Responsibilities * Extensive monitoring and interaction with the Parking Access Revenue Control System (PARCS) to maximize performance and potential revenues, including routine maintenance and diagnosis of any hardware/software issues. * Extensive computer knowledge is required, as the candidate will utilize various programs/applications throughout the shift. * Actively engaging in custodial duties including but not limited to restrooms, trash removal, sweeping and other duties as assigned. * Recommend to parking management any changes that would result in a smoother operation. * Provide excellent customer service skills while maintaining a safe environment for citizens, visitors, and employees to Charleston County. (ex. Communication via CCTV, Phone, E-mail and Orally) * Perform the duties of CSR I to include filling out daily Shift Reports. * Cash handling-must be able to operate a cash register. * Must be able to work flexible shifts. Minimum Qualifications Position requires a high school diploma, GED or minimum of 2 years customer service experience, supplemented with one year trades work experience in custodial, cash handling, and call center disciplines. Parking Experience is preferred. Knowledge, Skills and Abilities Position requires extensive walking and standing throughout the shift. Must possess a valid SC driver's license, or the ability to obtain one upon acceptance of the position is preferred. Applicant will be required to drive various County vehicles. The employee must be able engage in both sedentary tasks and strenuous activities requiring the lifting of over 40 lbs. Must be able to work in different weather environments and around vehicles. Must be available to work in Emergency Activations. Applicant will be subject to a criminal background check.Closing Date/Time:
Description OPEN UNTIL FILLED APPLICATION REVIEW BEGINS IMMEDIATELY The position will be responsible for general maintenance, monitoring, troubleshooting, and repair of the County's parking facilities. No benefits are associated with this Temporary Position. HIRING HOURLY: STARTING $15.00 APPLICATION PROCESS: Submitted applications are reviewed by the hiring department, on a going basis. Duties and Responsibilities * Extensive monitoring and interaction with the Parking Access Revenue Control System (PARCS) to maximize performance and potential revenues, including routine maintenance and diagnosis of any hardware/software issues. * Extensive computer knowledge is required, as the candidate will utilize various programs/applications throughout the shift. * Actively engaging in custodial duties including but not limited to restrooms, trash removal, sweeping and other duties as assigned. * Recommend to parking management any changes that would result in a smoother operation. * Provide excellent customer service skills while maintaining a safe environment for citizens, visitors, and employees to Charleston County. (ex. Communication via CCTV, Phone, E-mail and Orally) * Perform the duties of CSR I to include filling out daily Shift Reports. * Cash handling-must be able to operate a cash register. * Must be able to work flexible shifts. Minimum Qualifications Position requires a high school diploma, GED or minimum of 2 years customer service experience, supplemented with one year trades work experience in custodial, cash handling, and call center disciplines. Parking Experience is preferred. Knowledge, Skills and Abilities Position requires extensive walking and standing throughout the shift. Must possess a valid SC driver's license, or the ability to obtain one upon acceptance of the position is preferred. Applicant will be required to drive various County vehicles. The employee must be able engage in both sedentary tasks and strenuous activities requiring the lifting of over 40 lbs. Must be able to work in different weather environments and around vehicles. Must be available to work in Emergency Activations. Applicant will be subject to a criminal background check.Closing Date/Time:
City of McKinney, TX
McKinney, Texas, United States
Summary WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named "The #1 Best Place to Live in America." Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That's why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-generated values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment. SUMMARY OF POSITION Responsible for providing assistance and support in the administration of delivering quality customer service. This position performs duties that include in-person and/or over the telephone customer communication. A level of integrity, dependability, and a strong sense of urgency with proven results is expected. Responsibilities include but not limited to: create first and last impressions with customers, answer phones, customer correspondence, provide facility tours, and use a computerized registration system with cash handling operations. Must have a comfort level working directly with the public. This position also provides assistance and support in the supervision of aquatics programs and facility operations. Essential Functions/Knowledge, Skills, & Abilities ESSENTIAL DUTIES AND RESPONSIBILITIES Meets and greets citizens and members of the public, and ensures the smooth operation of the front desk area, providing courteous and efficient service. Maintains friendly customer service in all situations. Performs and assists with computerized registration, correspondence, public relations, record keeping and reports. Answers telephones, provides information, and conducts facility tours. Adheres to assigned work schedules as assigned. Maintains inventory of supplies and equipment. Assists with programming, special events and rentals. Promotes facilities, programs and services when in contact with Members and Guests. Conducts oneself at all times in a manner of professionalism that aligns with the values, philosophies and standards of City of McKinney. Adhere to all written mandatory standards of operation, policies, procedures, manuals, memos, and oral instructions, etc. Resolve customer questions/complaints Maintains a balanced cash drawer at each shift. Arrive to work every day, on time as scheduled. Operate standard office equipment. Demonstrate a collaborative and flexible style and ability to work under time pressure. OTHER JOB FUNCTIONS: Perform other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect. Ability to tactfully resolve issues with customers and colleagues even when under pressure. Build professional relationships with internal staff and customers. Offer flexibility and adaptability, especially during times of change. Communicate effectively both orally and in writing. The ability to treat co-workers and customers with respect. Ability to carry out detailed written or oral instructions. Required Qualifications MINIMUM QUALIFICATIONS High School diploma or GED equivalent required. Must have a minimum of 2 years customer service experience. Must have knowledge and understanding of computer functions and Microsoft Office (Outlook, Word, etc). Must have cash handling skills, and ability to manage a register. CPR/AED/First Aid certified (or obtain within 30 days of employment) Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements. PREFERRED QUALIFICATIONS Non-smoker preferred. CONDITIONS OF EMPLOYMENT Must pass a drug screen and background check. Must have Class C Texas Driver's License No visible body piercing or tattoos. Physical Demands/Supplemental PHYSICAL DEMANDS Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing, and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station. Some tasks require visual/sound perception/discrimination and oral communications ability. WORK ENVIRONMENT Work is generally performed indoors in a climate-controlled office; however, some exposure to outdoor weather conditions may be involved while performing City errands or working special events. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Closing Date/Time: Continuous
Summary WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named "The #1 Best Place to Live in America." Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That's why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-generated values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment. SUMMARY OF POSITION Responsible for providing assistance and support in the administration of delivering quality customer service. This position performs duties that include in-person and/or over the telephone customer communication. A level of integrity, dependability, and a strong sense of urgency with proven results is expected. Responsibilities include but not limited to: create first and last impressions with customers, answer phones, customer correspondence, provide facility tours, and use a computerized registration system with cash handling operations. Must have a comfort level working directly with the public. This position also provides assistance and support in the supervision of aquatics programs and facility operations. Essential Functions/Knowledge, Skills, & Abilities ESSENTIAL DUTIES AND RESPONSIBILITIES Meets and greets citizens and members of the public, and ensures the smooth operation of the front desk area, providing courteous and efficient service. Maintains friendly customer service in all situations. Performs and assists with computerized registration, correspondence, public relations, record keeping and reports. Answers telephones, provides information, and conducts facility tours. Adheres to assigned work schedules as assigned. Maintains inventory of supplies and equipment. Assists with programming, special events and rentals. Promotes facilities, programs and services when in contact with Members and Guests. Conducts oneself at all times in a manner of professionalism that aligns with the values, philosophies and standards of City of McKinney. Adhere to all written mandatory standards of operation, policies, procedures, manuals, memos, and oral instructions, etc. Resolve customer questions/complaints Maintains a balanced cash drawer at each shift. Arrive to work every day, on time as scheduled. Operate standard office equipment. Demonstrate a collaborative and flexible style and ability to work under time pressure. OTHER JOB FUNCTIONS: Perform other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect. Ability to tactfully resolve issues with customers and colleagues even when under pressure. Build professional relationships with internal staff and customers. Offer flexibility and adaptability, especially during times of change. Communicate effectively both orally and in writing. The ability to treat co-workers and customers with respect. Ability to carry out detailed written or oral instructions. Required Qualifications MINIMUM QUALIFICATIONS High School diploma or GED equivalent required. Must have a minimum of 2 years customer service experience. Must have knowledge and understanding of computer functions and Microsoft Office (Outlook, Word, etc). Must have cash handling skills, and ability to manage a register. CPR/AED/First Aid certified (or obtain within 30 days of employment) Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements. PREFERRED QUALIFICATIONS Non-smoker preferred. CONDITIONS OF EMPLOYMENT Must pass a drug screen and background check. Must have Class C Texas Driver's License No visible body piercing or tattoos. Physical Demands/Supplemental PHYSICAL DEMANDS Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing, and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station. Some tasks require visual/sound perception/discrimination and oral communications ability. WORK ENVIRONMENT Work is generally performed indoors in a climate-controlled office; however, some exposure to outdoor weather conditions may be involved while performing City errands or working special events. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Closing Date/Time: Continuous
CITY OF LOVELAND, COLORADO
Loveland, CO, USA
Responsible for ensuring well-maintained, safe and aesthetically pleasing golf grounds, facilities and equipment. Must be 16 years of age and possess a valid driver's license. The salary range for this position is $12.56 - $18.00 per hour, depending on qualifications and experience. This is a part year position lasting a maximum of 10 months working less than 30 hours per week. This Position will remain open until filled. ESSENTIAL JOB FUNCTIONS: Assist in the maintenance of the golf cart fleet by checking for damage, transporting carts to and from staging area, washing and cleaning carts and securing area. Maintain driving range by picking up range balls & baskets, cleaning, transporting to clubhouse, filling range machines, collecting garbage and cleaning equipment and area. Stocking and cleaning bathrooms on the golf courses. OTHER JOB FUNCTIONS: May be required to work and assist other golf facilities with similar essential job functions through the Golf Division. JOB QUALIFICATIONS: Knowledge, skills and abilities: Requires outstanding customer service skills, strong work ethic, follow oral and written instructions. Effectively communication with co-workers and the general public. Core competencies: Accountability, Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. Education and/or experience : Basic understanding of golf preferred. Licensure and/or certifications: Must possess a valid driver’s license. Material and equipment directly used : Golf Cart, Utility vehicle, specialty tools and equipment Working conditions and physical requirements: Performs duties in several different locations, primarily in an outside environment. May be required to push, pull, stoop, kneel, crouch, crawl, move and position up to 50 pounds, and reach to perform the essential functions of the job. Must be able to work in all types of weather conditions and variable work hours including early mornings, late evenings, weekends and holidays. This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home. Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. The community is bustling with a thriving arts, brewery, foodie and shopping scene. Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE! In 2020, Loveland was the only Colorado City to win the Governor’s Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America. Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. The City of Loveland is a diverse and welcoming community organization and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance. A vibrant community, surrounded by natural beauty, where you belong! Non Benefit Eligible Benefits Package Includes: Retirement – 457 employee funded plan Medical Leave – Up to 48 hours accrued. Accrue 1 hour of leave per 30 hours worked Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions. The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law. A driving record and criminal history background check will be obtained pre-employment.
Responsible for ensuring well-maintained, safe and aesthetically pleasing golf grounds, facilities and equipment. Must be 16 years of age and possess a valid driver's license. The salary range for this position is $12.56 - $18.00 per hour, depending on qualifications and experience. This is a part year position lasting a maximum of 10 months working less than 30 hours per week. This Position will remain open until filled. ESSENTIAL JOB FUNCTIONS: Assist in the maintenance of the golf cart fleet by checking for damage, transporting carts to and from staging area, washing and cleaning carts and securing area. Maintain driving range by picking up range balls & baskets, cleaning, transporting to clubhouse, filling range machines, collecting garbage and cleaning equipment and area. Stocking and cleaning bathrooms on the golf courses. OTHER JOB FUNCTIONS: May be required to work and assist other golf facilities with similar essential job functions through the Golf Division. JOB QUALIFICATIONS: Knowledge, skills and abilities: Requires outstanding customer service skills, strong work ethic, follow oral and written instructions. Effectively communication with co-workers and the general public. Core competencies: Accountability, Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. Education and/or experience : Basic understanding of golf preferred. Licensure and/or certifications: Must possess a valid driver’s license. Material and equipment directly used : Golf Cart, Utility vehicle, specialty tools and equipment Working conditions and physical requirements: Performs duties in several different locations, primarily in an outside environment. May be required to push, pull, stoop, kneel, crouch, crawl, move and position up to 50 pounds, and reach to perform the essential functions of the job. Must be able to work in all types of weather conditions and variable work hours including early mornings, late evenings, weekends and holidays. This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home. Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. The community is bustling with a thriving arts, brewery, foodie and shopping scene. Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE! In 2020, Loveland was the only Colorado City to win the Governor’s Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America. Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. The City of Loveland is a diverse and welcoming community organization and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance. A vibrant community, surrounded by natural beauty, where you belong! Non Benefit Eligible Benefits Package Includes: Retirement – 457 employee funded plan Medical Leave – Up to 48 hours accrued. Accrue 1 hour of leave per 30 hours worked Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions. The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law. A driving record and criminal history background check will be obtained pre-employment.
California State University, San Bernardino (CSUSB)
5500 University Parkway, San Bernardino, CA 92407, USA
Description: About CSUSB California State University, San Bernardino is a preeminent center of intellectual and cultural activity in Inland Southern California. Opened in 1965 and set at the foothills of the beautiful San Bernardino Mountains, the university serves more than 20,000 students each year and graduates about 4,000 students annually. CSUSB reflects the dynamic diversity of the region and has the most diverse student population of any university in the Inland Empire. Seventy percent of those who graduate are the first in their families to do so. At CSUSB, you can: Build your future Work with the best Be your authentic self Focus on you Make a lasting impact Work for a purpose that is greater than your own Bring everything you are, become everything you want Department Summary The Office of Annual Giving at California State University, San Bernardino is committed to building relationships between the university, students, alumni, parents, faculty, staff, and friends. Job Summary The Annual Giving Call Center and Student Philanthropy Specialist is a vital team member actively engaged in assisting with departmental strategic planning, implementation, and multi-channel communications strategies. Responsibilities include coordinating several effective and dynamic programs as a strategic component of the Office of Philanthropic Giving's Annual Giving Program. In the ongoing effort to build a strong culture of philanthropy while increasing and securing gifts and participation from alumni/ae, parents, students, faculty, staff, and friends of the university. Responsibilities include, but is not limited to: Call Center and Student Operations Provide lead support in all call center operations, including assisting with providing work direction to a team of 10-15 student assistants, recruitment support and recommendation of hiring of student employees, student motivation and retention, RNL's Engage calling software and subscription, data analysis, project reporting, management of the physical call center location, and preparing scripts, talking points, and collateral. Responsible for the completion of all new hire and returning student personnel paperwork. Coordinate training new student employees on daily tasks and responsibilities assigned, including all aspects of the Coyote Proud program. Coordinate training new student supervisors extensively on the hiring/training process, including recruitment, phone interview, group interview, new caller training, returning caller training, training manuals, etc. Provide valuable input to supervisor to be able to conduct and evaluate the efficiency and effectiveness of all student employees through performance evaluations. Educate and train student employees on Annual Giving and fundraising trends; Student Philanthropy Program Coordinate the creation and implementation of the Student Philanthropy Program to educate current students about the importance of giving back and philanthropy to establish a culture of philanthropy among students; Analyze program procedures, strategies, and plans and provide recommendations; Coordinate and analyze the development, drive, and implementation of the marketing and communication plan for all student fundraising campaigns, including Senior Class Gift; Coordinate the strategic engagement plans to build awareness and increase giving among students through various activities and events. Coyote Ambassador Program Help coordinate the Coyote Ambassador program and all operational functions, providing lead work direction of 3-5 Student Coyote Ambassadors whose role is to increase engagement, revenue and build fundraising pipelines; Strategic Planning Under the direct leadership of the Director of Annual Giving, the Annual Giving Call Center and Student Philanthropy Specialist will assist in providing input in program development and implementing creative, segmented, and effective fundraising and communications strategies for the Call Center and Student Philanthropy program; University Advancement Participation Participate in divisional strategic planning, goal setting, event planning, and project status sessions; Employment Status: Full-time, temporary, exempt position. Application Review Deadline: This position will remain open until filled. Applicants will be reviewed beginning June 28, 2022. Work Schedule Monday through Friday from 8:00 am to 5:00 pm, weekends and evenings may be required. Key Qualifications Highly developed organizational, leading, problem-solving, and strategic planning skills. Excellent oral, written, and editing skills required to write fundraising appeals, reports, and letters, to communicate effectively with various constituents, including high-profile leaders and donors. Excellent attention to detail. Computer, mobile, fundraising software, and data management system competent. Ability to interpret, analyze, and summarize complex biographical, business, and financial data. Ability to handle deadlines and to change priorities with sound judgment. Ability to assess and interpret the needs and wishes of potential Annual Giving donors and translate them into effective action plans. Must demonstrate knowledge and success in donor identification, cultivation, solicitation, and stewardship of individuals. Ability to establish and maintain effective working relationships, on and off-campus, serving in a leadership role, and as a liaison and representative of the department, division, college, and the University. A well-developed sense of curiosity, ingenuity, and perseverance. Complete respect for confidentiality. Working knowledge of and ability to apply standard theories, principles, practices, and techniques applicable to the program and/or administrative specialty to develop conclusions and make recommendations. Thorough knowledge of policies, procedures, and outside regulations pertaining to the applicable program and/or administrative specialty. Working knowledge of operational and fiscal analysis and techniques. Ability to take initiative and independently plan, organize, coordinate, and perform work in various situations where numerous and diverse demands are involved. Skill in the research, development and evaluation of policies and programs, including skill in the collection, evaluation, and interpretation of data to develop sound conclusions and make appropriate recommendations. Expertise in investigating and analyzing problems with a broad administrative impact and implications. Ability to anticipate problems and address them proactively. Demonstrated ability to effectively interpret, organize, and present information and ideas in written or presentation form. Ability to train others on new skills and procedures and provide lead work direction. Education and Experience Bachelor's degree and/or the equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs, PLUS two years of related experience. Preferred Qualifications A bachelor's degree from an accredited university is preferred. One - three years of program lead work direction experience in a progressively responsible position. One - three years of effective fundraising or solicitation experience. One - three years of successful experience in providing lead work direction to student employees. Experience working in a higher education fundraising setting desired. Demonstrated experience increasing results in a multi-channel fundraising environment. Demonstrated experience in providing lead work direction to student employees. Experience in new media channels, including mobile and computer technologies and fundraising platforms. Experience in communications and brand awareness. Salary Anticipated Hiring Range: $4,083 - $4,416 per month Classification Salary Range: $3,897 - $7,051 per month Statement of Commitment to Diversity In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. In our commitment to diversity, we welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. Our commitment to work toward an environment that values diversity requires that we create, promote, and maintain activities and programs which further our understanding of individual and group diversity. We will also develop and communicate policies and promote values which discourage intolerance and discrimination. The concept and dimensions of diversity are to be advanced and incorporated into every aspect of university activity, including student life, the curriculum, teaching, programs, staffing, personnel training practices, research, community services, events, and all other areas of university endeavor. Dimensions of diversity shall include, but are not limited to, the following: race, ethnicity, religious belief, sexual orientation, sex, gender identity, gender expression, ability, socioeconomic status, cultural orientation, national origin, and age. The implementation of the Commitment to Diversity will rest with the university as a whole. The president, in addition to a personal commitment and involvement, may use the University Diversity Committee, campus administrators, faculty, staff, and students as well as other members of the campus community to implement effectively the philosophy and intent of this statement. Supplemental Information A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status. This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter. Visit the Human Resources Conflict of Interest webpage link for additional information: http://hrd.csusb.edu/conflictInterest.html This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) Closing Date/Time: Open until filled
Description: About CSUSB California State University, San Bernardino is a preeminent center of intellectual and cultural activity in Inland Southern California. Opened in 1965 and set at the foothills of the beautiful San Bernardino Mountains, the university serves more than 20,000 students each year and graduates about 4,000 students annually. CSUSB reflects the dynamic diversity of the region and has the most diverse student population of any university in the Inland Empire. Seventy percent of those who graduate are the first in their families to do so. At CSUSB, you can: Build your future Work with the best Be your authentic self Focus on you Make a lasting impact Work for a purpose that is greater than your own Bring everything you are, become everything you want Department Summary The Office of Annual Giving at California State University, San Bernardino is committed to building relationships between the university, students, alumni, parents, faculty, staff, and friends. Job Summary The Annual Giving Call Center and Student Philanthropy Specialist is a vital team member actively engaged in assisting with departmental strategic planning, implementation, and multi-channel communications strategies. Responsibilities include coordinating several effective and dynamic programs as a strategic component of the Office of Philanthropic Giving's Annual Giving Program. In the ongoing effort to build a strong culture of philanthropy while increasing and securing gifts and participation from alumni/ae, parents, students, faculty, staff, and friends of the university. Responsibilities include, but is not limited to: Call Center and Student Operations Provide lead support in all call center operations, including assisting with providing work direction to a team of 10-15 student assistants, recruitment support and recommendation of hiring of student employees, student motivation and retention, RNL's Engage calling software and subscription, data analysis, project reporting, management of the physical call center location, and preparing scripts, talking points, and collateral. Responsible for the completion of all new hire and returning student personnel paperwork. Coordinate training new student employees on daily tasks and responsibilities assigned, including all aspects of the Coyote Proud program. Coordinate training new student supervisors extensively on the hiring/training process, including recruitment, phone interview, group interview, new caller training, returning caller training, training manuals, etc. Provide valuable input to supervisor to be able to conduct and evaluate the efficiency and effectiveness of all student employees through performance evaluations. Educate and train student employees on Annual Giving and fundraising trends; Student Philanthropy Program Coordinate the creation and implementation of the Student Philanthropy Program to educate current students about the importance of giving back and philanthropy to establish a culture of philanthropy among students; Analyze program procedures, strategies, and plans and provide recommendations; Coordinate and analyze the development, drive, and implementation of the marketing and communication plan for all student fundraising campaigns, including Senior Class Gift; Coordinate the strategic engagement plans to build awareness and increase giving among students through various activities and events. Coyote Ambassador Program Help coordinate the Coyote Ambassador program and all operational functions, providing lead work direction of 3-5 Student Coyote Ambassadors whose role is to increase engagement, revenue and build fundraising pipelines; Strategic Planning Under the direct leadership of the Director of Annual Giving, the Annual Giving Call Center and Student Philanthropy Specialist will assist in providing input in program development and implementing creative, segmented, and effective fundraising and communications strategies for the Call Center and Student Philanthropy program; University Advancement Participation Participate in divisional strategic planning, goal setting, event planning, and project status sessions; Employment Status: Full-time, temporary, exempt position. Application Review Deadline: This position will remain open until filled. Applicants will be reviewed beginning June 28, 2022. Work Schedule Monday through Friday from 8:00 am to 5:00 pm, weekends and evenings may be required. Key Qualifications Highly developed organizational, leading, problem-solving, and strategic planning skills. Excellent oral, written, and editing skills required to write fundraising appeals, reports, and letters, to communicate effectively with various constituents, including high-profile leaders and donors. Excellent attention to detail. Computer, mobile, fundraising software, and data management system competent. Ability to interpret, analyze, and summarize complex biographical, business, and financial data. Ability to handle deadlines and to change priorities with sound judgment. Ability to assess and interpret the needs and wishes of potential Annual Giving donors and translate them into effective action plans. Must demonstrate knowledge and success in donor identification, cultivation, solicitation, and stewardship of individuals. Ability to establish and maintain effective working relationships, on and off-campus, serving in a leadership role, and as a liaison and representative of the department, division, college, and the University. A well-developed sense of curiosity, ingenuity, and perseverance. Complete respect for confidentiality. Working knowledge of and ability to apply standard theories, principles, practices, and techniques applicable to the program and/or administrative specialty to develop conclusions and make recommendations. Thorough knowledge of policies, procedures, and outside regulations pertaining to the applicable program and/or administrative specialty. Working knowledge of operational and fiscal analysis and techniques. Ability to take initiative and independently plan, organize, coordinate, and perform work in various situations where numerous and diverse demands are involved. Skill in the research, development and evaluation of policies and programs, including skill in the collection, evaluation, and interpretation of data to develop sound conclusions and make appropriate recommendations. Expertise in investigating and analyzing problems with a broad administrative impact and implications. Ability to anticipate problems and address them proactively. Demonstrated ability to effectively interpret, organize, and present information and ideas in written or presentation form. Ability to train others on new skills and procedures and provide lead work direction. Education and Experience Bachelor's degree and/or the equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs, PLUS two years of related experience. Preferred Qualifications A bachelor's degree from an accredited university is preferred. One - three years of program lead work direction experience in a progressively responsible position. One - three years of effective fundraising or solicitation experience. One - three years of successful experience in providing lead work direction to student employees. Experience working in a higher education fundraising setting desired. Demonstrated experience increasing results in a multi-channel fundraising environment. Demonstrated experience in providing lead work direction to student employees. Experience in new media channels, including mobile and computer technologies and fundraising platforms. Experience in communications and brand awareness. Salary Anticipated Hiring Range: $4,083 - $4,416 per month Classification Salary Range: $3,897 - $7,051 per month Statement of Commitment to Diversity In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. In our commitment to diversity, we welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. Our commitment to work toward an environment that values diversity requires that we create, promote, and maintain activities and programs which further our understanding of individual and group diversity. We will also develop and communicate policies and promote values which discourage intolerance and discrimination. The concept and dimensions of diversity are to be advanced and incorporated into every aspect of university activity, including student life, the curriculum, teaching, programs, staffing, personnel training practices, research, community services, events, and all other areas of university endeavor. Dimensions of diversity shall include, but are not limited to, the following: race, ethnicity, religious belief, sexual orientation, sex, gender identity, gender expression, ability, socioeconomic status, cultural orientation, national origin, and age. The implementation of the Commitment to Diversity will rest with the university as a whole. The president, in addition to a personal commitment and involvement, may use the University Diversity Committee, campus administrators, faculty, staff, and students as well as other members of the campus community to implement effectively the philosophy and intent of this statement. Supplemental Information A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status. This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter. Visit the Human Resources Conflict of Interest webpage link for additional information: http://hrd.csusb.edu/conflictInterest.html This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) Closing Date/Time: Open until filled
Texas Tech University Health Sciences Center
Lubbock, TX, United States
Position Description A student employed to perform work as assigned by the supervisor. Major/Essential Functions A student employed to perform work as assigned by the supervisor. Required Qualifications A Texas Tech University undergraduate or graduate student enrolled in at least 6 hours employed to perform work which does not require academic training at the graduate level. Required Attachments Resume / CV Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage. EEO Statement As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant's race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran. Jeanne Clery Act The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.
Position Description A student employed to perform work as assigned by the supervisor. Major/Essential Functions A student employed to perform work as assigned by the supervisor. Required Qualifications A Texas Tech University undergraduate or graduate student enrolled in at least 6 hours employed to perform work which does not require academic training at the graduate level. Required Attachments Resume / CV Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage. EEO Statement As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant's race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran. Jeanne Clery Act The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.
CITY OF WACO, TEXAS
Waco, TX, United States
Primary Duties Under basic supervision, performs customer service functions for tourists and visitors to the Waco Convention Center and Convention & Visitors Bureau (CC/CVB). Essential Functions Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: Provides customer services for tourists, visitors and CC/CVB clients. According to City policies and procedures, assists customers, provides information on the City and sells merchandise from the gift shop. Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors and City staff; maintains confidentiality of work-related issues and City information. Performs other related and assigned duties as required. Driving is essential. Qualifications Required: High School Diploma or GED equivalent is required. One year customer service experience. A valid Texas Driver's License is required. Must be able to pass Office Grammar & Spelling - 70% Must be able to pass Basic Computer Literacy - 70% Preferred: Retail experience is preferred. Physical Demands Light work: Exerting up to 25 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects. EEO Statement The City of Waco is an Equal Opportunity Employer and is committed to providing fair and equal treatment of all applicants for employment without regard to race, gender, color, religion, national origin, age, disability, sexual orientation, or gender identity. We value diversity and are committed to creating an inclusive environment for all. Closing Date/Time:
Primary Duties Under basic supervision, performs customer service functions for tourists and visitors to the Waco Convention Center and Convention & Visitors Bureau (CC/CVB). Essential Functions Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: Provides customer services for tourists, visitors and CC/CVB clients. According to City policies and procedures, assists customers, provides information on the City and sells merchandise from the gift shop. Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors and City staff; maintains confidentiality of work-related issues and City information. Performs other related and assigned duties as required. Driving is essential. Qualifications Required: High School Diploma or GED equivalent is required. One year customer service experience. A valid Texas Driver's License is required. Must be able to pass Office Grammar & Spelling - 70% Must be able to pass Basic Computer Literacy - 70% Preferred: Retail experience is preferred. Physical Demands Light work: Exerting up to 25 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects. EEO Statement The City of Waco is an Equal Opportunity Employer and is committed to providing fair and equal treatment of all applicants for employment without regard to race, gender, color, religion, national origin, age, disability, sexual orientation, or gender identity. We value diversity and are committed to creating an inclusive environment for all. Closing Date/Time:
California Polytechnic State University
1 Grand Avenue, San Luis Obispo, CA 93407, USA
Description: Job Summary The Retention Specialist will advise student, make decision and collect data, within established parameter, that impact student groups (e.g., student is academic difficulty, student off track to graduate, students on leave, etc) as well as individual students and recommend changes to existing policies/practices as appropriate. Hybrid work schedules are currently available. Department Summary University Advising, a division of Academic Affairs, is responsible for the integration, facilitation, coordination, synthesizing, enabling, and fostering of outcome driven efforts that support student success (e.g., retention, persistence, and graduation). The Assistant Vice Provost develops the vision and provided the leadership to ensure consultation and the successful collaboration between administrators, faculty, staff, and students both within the division and externally. University Advising is committed to supporting a campus-wide student centered approach and providing consistent communication related to advising. Working collaboratively with all colleges as well as the advising and transfer staff, together the units develop and implement programs to support the academic success of Cal Poly students. Key Qualifications 1. Thorough knowledge of the principles of individual and group behavior. 2. General knowledge of the principles, practices and trends of the Student Services field. 3. Ability to perform complex student services professional work including developing and implementing training programs with minimal supervision. 4. Ability to accurately assess the current and future academic needs of students in the areas of academic support, leadership, career development, service, interpersonal skills and diversity awareness. 5. Ability to independently carry out a variety of professionally complex assignments without detailed instructions. Education and Experience Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution. Three years of progressively responsible professional student services work experience. A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling. Salary and Benefits: Anticipated Hiring Range: $56,292 - $66,000 per year Classification Range: $56,292 - $80,196 per year Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our benefits website for additional information. Cal Poly Known for its Learn by Doing pedagogy, Cal Poly is the flagship of the world-renowned California State University system. Annually recognized as one of the top public universities in the nation, Cal Poly continues to offer an academic curriculum based on learned experience gained through real-world practice. Located in San Luis Obispo, Cal Poly is nestled comfortably among the coastal foothills, minutes from the Pacific Ocean and equidistant to the Bay Area and Los Angeles. Diversity Statement At Cal Poly, we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. Bringing people together from different backgrounds, experiences and value systems fosters the innovative and creative thinking that exemplifies Cal Poly's values of free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility. Cal Poly's commitment to diversity informs our efforts in recruitment, hiring and retention. Cal Poly is an equal opportunity employer. Supplemental Information CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to humanresources@calpoly.edu . Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with Cal Poly. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive. The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Cal Poly, San Luis Obispo is not a sponsoring agency for staff positions (i.e. H-1B visas). Positions are posted for a minimum of 14 calendar days. Closing Date/Time: Open until filled
Description: Job Summary The Retention Specialist will advise student, make decision and collect data, within established parameter, that impact student groups (e.g., student is academic difficulty, student off track to graduate, students on leave, etc) as well as individual students and recommend changes to existing policies/practices as appropriate. Hybrid work schedules are currently available. Department Summary University Advising, a division of Academic Affairs, is responsible for the integration, facilitation, coordination, synthesizing, enabling, and fostering of outcome driven efforts that support student success (e.g., retention, persistence, and graduation). The Assistant Vice Provost develops the vision and provided the leadership to ensure consultation and the successful collaboration between administrators, faculty, staff, and students both within the division and externally. University Advising is committed to supporting a campus-wide student centered approach and providing consistent communication related to advising. Working collaboratively with all colleges as well as the advising and transfer staff, together the units develop and implement programs to support the academic success of Cal Poly students. Key Qualifications 1. Thorough knowledge of the principles of individual and group behavior. 2. General knowledge of the principles, practices and trends of the Student Services field. 3. Ability to perform complex student services professional work including developing and implementing training programs with minimal supervision. 4. Ability to accurately assess the current and future academic needs of students in the areas of academic support, leadership, career development, service, interpersonal skills and diversity awareness. 5. Ability to independently carry out a variety of professionally complex assignments without detailed instructions. Education and Experience Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution. Three years of progressively responsible professional student services work experience. A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling. Salary and Benefits: Anticipated Hiring Range: $56,292 - $66,000 per year Classification Range: $56,292 - $80,196 per year Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our benefits website for additional information. Cal Poly Known for its Learn by Doing pedagogy, Cal Poly is the flagship of the world-renowned California State University system. Annually recognized as one of the top public universities in the nation, Cal Poly continues to offer an academic curriculum based on learned experience gained through real-world practice. Located in San Luis Obispo, Cal Poly is nestled comfortably among the coastal foothills, minutes from the Pacific Ocean and equidistant to the Bay Area and Los Angeles. Diversity Statement At Cal Poly, we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. Bringing people together from different backgrounds, experiences and value systems fosters the innovative and creative thinking that exemplifies Cal Poly's values of free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility. Cal Poly's commitment to diversity informs our efforts in recruitment, hiring and retention. Cal Poly is an equal opportunity employer. Supplemental Information CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to humanresources@calpoly.edu . Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with Cal Poly. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive. The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Cal Poly, San Luis Obispo is not a sponsoring agency for staff positions (i.e. H-1B visas). Positions are posted for a minimum of 14 calendar days. Closing Date/Time: Open until filled
Texas Tech University Health Sciences Center
Lubbock, TX, United States
Position Description An employee performing part-time work incidental to their academic training in an occupational category that requires all incumbents to be students as a condition of employment Major/Essential Functions Answer incoming phone calls for TTUHSC. Troubleshoot basic customer technical issues via phone support. Escalate technical issues not resolved to ITSC technicians. Assist with registration of walk-in customers. Provide basic troubleshooting experience for walk-in customers. Documentation of work performed in institutional work order tracking software. Deployment and pickup of laptops for TTUHSC student testing. Occasional Duties Assist with network troubleshooting as needed. Provide additional manpower for PC Support needs. Required Qualifications A Texas Tech University undergraduate or graduate student enrolled in at least 6 hours employed to perform work which does not require academic training at the graduate level. Preferred Qualifications Experience in direct customer service. Prior technical support via phone. Majoring in MIS or related field. Required Attachments Professional/Personal References Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage. EEO Statement As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant's race, ethnicity, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran. Jeanne Clery Act The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.
Position Description An employee performing part-time work incidental to their academic training in an occupational category that requires all incumbents to be students as a condition of employment Major/Essential Functions Answer incoming phone calls for TTUHSC. Troubleshoot basic customer technical issues via phone support. Escalate technical issues not resolved to ITSC technicians. Assist with registration of walk-in customers. Provide basic troubleshooting experience for walk-in customers. Documentation of work performed in institutional work order tracking software. Deployment and pickup of laptops for TTUHSC student testing. Occasional Duties Assist with network troubleshooting as needed. Provide additional manpower for PC Support needs. Required Qualifications A Texas Tech University undergraduate or graduate student enrolled in at least 6 hours employed to perform work which does not require academic training at the graduate level. Preferred Qualifications Experience in direct customer service. Prior technical support via phone. Majoring in MIS or related field. Required Attachments Professional/Personal References Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage. EEO Statement As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant's race, ethnicity, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran. Jeanne Clery Act The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.
Cal State University (CSU) San Francisco
1600 Holloway Avenue, San Francisco, CA 94132, USA
Description: Working Title Outreach Recruitment & Retention Specialist (Student Services Professional III) - Equity & Community Inclusion SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Equity & Community Inclusion Appointment Type This is a one year probationary position. Time Base Full-Time (1.0) Work Schedule Monday to Friday: 8:00 a.m. - 5:00 p.m. Anticipated Hiring Range $4,691.00 - $4,925.00 per month ($56,292.00 - $59,100.00 Annually) Salary is commensurate with experience. Position Summary The mission of the Black Unity Center (BUC) is to provide Black students, through cross-campus community collaborations and an intersectional, African-centered environment, with transformative, impactful and socially conscious programs that allow them to grow academically, interpersonally, culturally and professionally, in order to advance their recruitment, matriculation, retention and graduation. Under the direct supervision of the Black Unity Center Director and in close, ongoing communication with the Director of Undergraduate Admissions, the Outreach Recruitment & Retention Specialist creates, implements, evaluates and continually improves recruitment initiatives to increase the number of first-year and transfer admit students of African descent who matriculate at San Francisco State University (SFSU). In alignment with SF State's broader strategic enrollment management goals, the incumbent is responsible for planning and delivering programs for establishing and/or sustaining viable pipelines to enhance the recruitment of students of African descent through partnerships with K-12 schools, community colleges and other four-year institutions. The incumbent is also responsible for developing precollege programs and events to assist students with topics such as academic preparation, scholarships, financial aid and financial literacy, and admissions/applications processes. The incumbent collaborates closely with on-campus partners such as Black Student Organizations, the Africana Studies Department, Educational Opportunity Program (EOP), TRIO Student Support Services, Metro Academies College Success Program, and other offices/departments within the Student Affairs & Enrollment Management and Academic Affairs cabinet areas. The incumbent educates and collaborates with the public (including but not limited to parents, alumni, public policy entities, community-based organizations, and University stakeholders) regarding admissions requirements, policies, and processes for outreach and recruitment programs for students of African descent, and best practices for the successful matriculation, orientation and first year retention/persistence. Position Information Recruitment & Outreach Develop and manage a recruitment plan that includes strategically planned and data informed activities to increase the number of students of African descent by working closely with campus partners, community based organizations, and Black student organizations. Provide direct pre-admissions assistance and follow up for students of African descent who are interested in CSU/SFSU. This includes providing workshops, presentations, and conducting individual and group pre-admissions advising sessions, both on and off campus, and preliminary transcript evaluations. Conduct school visitations and attend college fairs, transfer days, and CSU Counselor Conferences providing outreach services and procedural assistance to perspective students. Conduct follow-up visits and plan/implement recruitment activities in the Spring semester. Provide training and updates for community colleges, K-12, community-based organizations, and SFSU stakeholders related to trends, updates, policy, and process for outreach to and recruitment of students of African descent. Improve the vital yield activities for both freshmen and transfer admits, providing mentoring to students, supporting student cultural interests and career planning. Implement new campaigns for pipeline cultivation, outreach, and recruitment events and activities where additional involvement and more targeted/concerted effort can result in improved yield further down the recruitment funnel for students of African descent. Maintain a thorough and comprehensive knowledge of admissions practices for special populations, and programs and services including, but not limited to, the following areas: Educational Opportunity Pathway Programs (EOPP), Veterans, Metro Academies, Athletics, AB 540/Undocumented Students, New Student Programs, University Housing, Financial Aid, Residential Life. Work with campus partners to create SFSU online/ web and print marketing geared to capture students of African descent. Develop promotional emails, videos, presentations and print and other marketing collateral used for recruitment efforts. Capture and post campus events on social media to showcase activities for prospective students and applicants. Assist in the planning and implementation of on and off campus special events. Represent the Black Unity Center at selected campus, regional receptions, community, and statewide CSU events. Participate in department meetings and trainings for both the Black Unity Center and the Office of Undergraduate Admissions & Recruitment. Serve on relevant campus committees, programs, and projects as assigned by the Director of Black Unity Center. Serve as an advisor and resource to campus departments and leadership advancing campus-wide competency and knowledge of high impact practices, strategies, and outcomes. Retention & Academic Success Works collaboratively with academic support services on program development, implementation, and evaluation of co-curricular programming utilizing high impact practices, theories, and praxes of social justice, Black student development and retention. Serve as a resource advisor to provide information and referrals to campus support programs and co-curricular pathways. Create a retention and academic success communications strategy for first-year and transfer admits that includes, but is not limited to, maintaining website development and social media posts. Plan social and cultural events for first-year and transfer students including a new student welcome and orientation aimed to support and retain Black Students and create community at SF State. Acts as liaison to student groups, plans and coordinates programs and events with groups to advance Black student retention at SF State and increase engagement within those groups. Co-create an on-going events engagement strategy with Black Unity Center's Student Engagement Specialist in consultation with the BUC Director. Participate in Black Unity Center's programming and general campus outreach and awareness events and campaigns. Prepares and presents educational workshops and trainings for students, staff, and faculty, on topics related Black student recruitment and retention. Other duties as assigned Minimum Qualifications Education: Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related. Knowledge and Abilities: The following knowledge and abilities as well as those listed at the lower levels in the Student Services Professional series are required for appointment into this classification. Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned. Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals. Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling. Preferred Qualifications Particular knowledge of California and the California State University (CSU) higher education environment. Knowledge of various African/African American histories and cultural realities. Knowledge of Student Development, Student Affairs, Student Services and/or Enrollment Services in higher education. Demonstrated ability to establish and maintain effective rapport with a diverse range of constituencies in culturally responsive/inclusive manner. Experience in effective program design, planning, and implementation of a major project or activities targeting prospective students, including both first-time freshmen and transfer students. Knowledge of a wide-range of communication and design applications, including InDesign, Microsoft Office Suite, Adobe Creative, email, and social networking applications. Possession of strong communication skills and the ability to provide information accurately and effectively, both orally and in writing, to large groups and to individuals of culturally and economically diverse backgrounds. Ability to acquire and maintain current knowledge of K-12, community college, and higher education concerns. Ability to acquire and maintain current knowledge of community concerns that impact the success of students of African descent in higher education. Ability to establish and maintain cooperative working relationships with individuals across different communities while carrying out a variety of professionally complex assignments. Ability to accurately answer prospective student and parent/family questions regarding financial aid, housing, academic majors, student life, and other related concerns. Thorough knowledge of SFSU, its enrollment management philosophy, policies and procedures, programs, and services. Excellent time-management skills, ability to work effectively independently, and/or in teams on multiple tasks or projects. Required License/Certification Must possess a valid California Driver's License with no more than three moving violations within the last three years; must be able to obtain a Defensive Drivers Training Certificate after appointment. Must be able to make own transportation arrangements to meet outreach commitments on time if no access to car or possession of a California Driver's License. Environmental/Physical/Special Must be able to transport and load/unload outreach materials, or arrange for the transportation of outreach materials weighing up to 50 pounds. Must be able to competently interact with a culturally, ethnically, and racially diverse population of students, faculty, and staff. Some evening/weekend hours may be required during peak academic periods. Required to travel to off-campus locations for special activities or conferences. Ability to accommodate flexible work schedule providing outreach services to students and community agencies. Must be willing and able to travel distances of 50 miles or more throughout California. Must travel by air and stay overnight in hotels when attending outreach and recruitment functions and professional development events. Must be able to arrange own transportation to school visit sites, college fairs, workshops and preadmissions events within California including nights, Saturdays and Sundays. Must have access to a car with current registration and automobile insurance to travel to school sites, college fairs, and pre-admission events within California. If no access to car, must make their own transportation arrangements to meet outreach commitments on time. Must adhere to the Family Education Rights and Privacy Act (FERPA) and the California Information Practices Act by maintaining confidentiality of student information. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Employment Requirement CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu . CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Closing Date/Time: Open until filled
Description: Working Title Outreach Recruitment & Retention Specialist (Student Services Professional III) - Equity & Community Inclusion SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Equity & Community Inclusion Appointment Type This is a one year probationary position. Time Base Full-Time (1.0) Work Schedule Monday to Friday: 8:00 a.m. - 5:00 p.m. Anticipated Hiring Range $4,691.00 - $4,925.00 per month ($56,292.00 - $59,100.00 Annually) Salary is commensurate with experience. Position Summary The mission of the Black Unity Center (BUC) is to provide Black students, through cross-campus community collaborations and an intersectional, African-centered environment, with transformative, impactful and socially conscious programs that allow them to grow academically, interpersonally, culturally and professionally, in order to advance their recruitment, matriculation, retention and graduation. Under the direct supervision of the Black Unity Center Director and in close, ongoing communication with the Director of Undergraduate Admissions, the Outreach Recruitment & Retention Specialist creates, implements, evaluates and continually improves recruitment initiatives to increase the number of first-year and transfer admit students of African descent who matriculate at San Francisco State University (SFSU). In alignment with SF State's broader strategic enrollment management goals, the incumbent is responsible for planning and delivering programs for establishing and/or sustaining viable pipelines to enhance the recruitment of students of African descent through partnerships with K-12 schools, community colleges and other four-year institutions. The incumbent is also responsible for developing precollege programs and events to assist students with topics such as academic preparation, scholarships, financial aid and financial literacy, and admissions/applications processes. The incumbent collaborates closely with on-campus partners such as Black Student Organizations, the Africana Studies Department, Educational Opportunity Program (EOP), TRIO Student Support Services, Metro Academies College Success Program, and other offices/departments within the Student Affairs & Enrollment Management and Academic Affairs cabinet areas. The incumbent educates and collaborates with the public (including but not limited to parents, alumni, public policy entities, community-based organizations, and University stakeholders) regarding admissions requirements, policies, and processes for outreach and recruitment programs for students of African descent, and best practices for the successful matriculation, orientation and first year retention/persistence. Position Information Recruitment & Outreach Develop and manage a recruitment plan that includes strategically planned and data informed activities to increase the number of students of African descent by working closely with campus partners, community based organizations, and Black student organizations. Provide direct pre-admissions assistance and follow up for students of African descent who are interested in CSU/SFSU. This includes providing workshops, presentations, and conducting individual and group pre-admissions advising sessions, both on and off campus, and preliminary transcript evaluations. Conduct school visitations and attend college fairs, transfer days, and CSU Counselor Conferences providing outreach services and procedural assistance to perspective students. Conduct follow-up visits and plan/implement recruitment activities in the Spring semester. Provide training and updates for community colleges, K-12, community-based organizations, and SFSU stakeholders related to trends, updates, policy, and process for outreach to and recruitment of students of African descent. Improve the vital yield activities for both freshmen and transfer admits, providing mentoring to students, supporting student cultural interests and career planning. Implement new campaigns for pipeline cultivation, outreach, and recruitment events and activities where additional involvement and more targeted/concerted effort can result in improved yield further down the recruitment funnel for students of African descent. Maintain a thorough and comprehensive knowledge of admissions practices for special populations, and programs and services including, but not limited to, the following areas: Educational Opportunity Pathway Programs (EOPP), Veterans, Metro Academies, Athletics, AB 540/Undocumented Students, New Student Programs, University Housing, Financial Aid, Residential Life. Work with campus partners to create SFSU online/ web and print marketing geared to capture students of African descent. Develop promotional emails, videos, presentations and print and other marketing collateral used for recruitment efforts. Capture and post campus events on social media to showcase activities for prospective students and applicants. Assist in the planning and implementation of on and off campus special events. Represent the Black Unity Center at selected campus, regional receptions, community, and statewide CSU events. Participate in department meetings and trainings for both the Black Unity Center and the Office of Undergraduate Admissions & Recruitment. Serve on relevant campus committees, programs, and projects as assigned by the Director of Black Unity Center. Serve as an advisor and resource to campus departments and leadership advancing campus-wide competency and knowledge of high impact practices, strategies, and outcomes. Retention & Academic Success Works collaboratively with academic support services on program development, implementation, and evaluation of co-curricular programming utilizing high impact practices, theories, and praxes of social justice, Black student development and retention. Serve as a resource advisor to provide information and referrals to campus support programs and co-curricular pathways. Create a retention and academic success communications strategy for first-year and transfer admits that includes, but is not limited to, maintaining website development and social media posts. Plan social and cultural events for first-year and transfer students including a new student welcome and orientation aimed to support and retain Black Students and create community at SF State. Acts as liaison to student groups, plans and coordinates programs and events with groups to advance Black student retention at SF State and increase engagement within those groups. Co-create an on-going events engagement strategy with Black Unity Center's Student Engagement Specialist in consultation with the BUC Director. Participate in Black Unity Center's programming and general campus outreach and awareness events and campaigns. Prepares and presents educational workshops and trainings for students, staff, and faculty, on topics related Black student recruitment and retention. Other duties as assigned Minimum Qualifications Education: Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related. Knowledge and Abilities: The following knowledge and abilities as well as those listed at the lower levels in the Student Services Professional series are required for appointment into this classification. Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned. Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals. Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling. Preferred Qualifications Particular knowledge of California and the California State University (CSU) higher education environment. Knowledge of various African/African American histories and cultural realities. Knowledge of Student Development, Student Affairs, Student Services and/or Enrollment Services in higher education. Demonstrated ability to establish and maintain effective rapport with a diverse range of constituencies in culturally responsive/inclusive manner. Experience in effective program design, planning, and implementation of a major project or activities targeting prospective students, including both first-time freshmen and transfer students. Knowledge of a wide-range of communication and design applications, including InDesign, Microsoft Office Suite, Adobe Creative, email, and social networking applications. Possession of strong communication skills and the ability to provide information accurately and effectively, both orally and in writing, to large groups and to individuals of culturally and economically diverse backgrounds. Ability to acquire and maintain current knowledge of K-12, community college, and higher education concerns. Ability to acquire and maintain current knowledge of community concerns that impact the success of students of African descent in higher education. Ability to establish and maintain cooperative working relationships with individuals across different communities while carrying out a variety of professionally complex assignments. Ability to accurately answer prospective student and parent/family questions regarding financial aid, housing, academic majors, student life, and other related concerns. Thorough knowledge of SFSU, its enrollment management philosophy, policies and procedures, programs, and services. Excellent time-management skills, ability to work effectively independently, and/or in teams on multiple tasks or projects. Required License/Certification Must possess a valid California Driver's License with no more than three moving violations within the last three years; must be able to obtain a Defensive Drivers Training Certificate after appointment. Must be able to make own transportation arrangements to meet outreach commitments on time if no access to car or possession of a California Driver's License. Environmental/Physical/Special Must be able to transport and load/unload outreach materials, or arrange for the transportation of outreach materials weighing up to 50 pounds. Must be able to competently interact with a culturally, ethnically, and racially diverse population of students, faculty, and staff. Some evening/weekend hours may be required during peak academic periods. Required to travel to off-campus locations for special activities or conferences. Ability to accommodate flexible work schedule providing outreach services to students and community agencies. Must be willing and able to travel distances of 50 miles or more throughout California. Must travel by air and stay overnight in hotels when attending outreach and recruitment functions and professional development events. Must be able to arrange own transportation to school visit sites, college fairs, workshops and preadmissions events within California including nights, Saturdays and Sundays. Must have access to a car with current registration and automobile insurance to travel to school sites, college fairs, and pre-admission events within California. If no access to car, must make their own transportation arrangements to meet outreach commitments on time. Must adhere to the Family Education Rights and Privacy Act (FERPA) and the California Information Practices Act by maintaining confidentiality of student information. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Employment Requirement CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu . CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Closing Date/Time: Open until filled
CITY OF WACO, TEXAS
Waco, TX, United States
Primary Duties Minimum Salary $16.00 and depends on experience 19 hours per week including Saturdays Under basic supervision, performs customer service functions for visitors at the Waco Welcome Center (A division of the Waco Convention Center and Convention & Visitors Bureau). Qualifications Required: High School Diploma or GED equivalent One years' customer service experience A valid Texas Driver's License is required. Must be able to pass Office Grammar & Spelling - 70% Must be able to pass Basic Computer Literacy - 70% Physical Demands Sedentary Work: Exerting up to 30 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. EEO Statement The City of Waco is an Equal Opportunity Employer and is committed to providing fair and equal treatment of all applicants for employment without regard to race, gender, color, religion, national origin, age, disability, sexual orientation, or gender identity. We value diversity and are committed to creating an inclusive environment for all. Closing Date/Time:
Primary Duties Minimum Salary $16.00 and depends on experience 19 hours per week including Saturdays Under basic supervision, performs customer service functions for visitors at the Waco Welcome Center (A division of the Waco Convention Center and Convention & Visitors Bureau). Qualifications Required: High School Diploma or GED equivalent One years' customer service experience A valid Texas Driver's License is required. Must be able to pass Office Grammar & Spelling - 70% Must be able to pass Basic Computer Literacy - 70% Physical Demands Sedentary Work: Exerting up to 30 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. EEO Statement The City of Waco is an Equal Opportunity Employer and is committed to providing fair and equal treatment of all applicants for employment without regard to race, gender, color, religion, national origin, age, disability, sexual orientation, or gender identity. We value diversity and are committed to creating an inclusive environment for all. Closing Date/Time:
CITY OF SUNNYVALE, CA
Sunnyvale, California, United States
Description Senior Workforce Services Representative (Customer Service) - Grant Funded Full-Time Position *Note: This is a grant-funded position. Continued employment is contingent upon ongoing grant funding. The position opens Monday, July 25, 2022, and the final filing date is Monday, August 22, 2022 at 5:00 pm or after receiving 100 qualified and completed applications, whichever is first. The Senior Workforce Service Representative-Grant Funded position provides administrative support including answering the phones, assisting customers, scheduling appointments, and data entry. This position requires graduation from high school or tested equivalent and two years of progressively responsible clerical and customer service experience. NOVA Workforce Services (NOVAworks) is a team of caring professionals dedicated to helping every customer succeed in their employment and career goals. Daily, we earn our reputation for delivering professional, customer-focused employment and training services meeting the needs of the Silicon Valley labor market. In all our interactions, we: Lift our customers up. Listen, validate, and are respectful. Demonstrate empathy and compassion. Strive to deliver valuable services and resources. DISTINGUISHING CHARACTERISTICS This position is the advanced journey level classification for this job series. Senior Workforce Services Representatives differs from Workforce Services Representative in that the Workforce Services Representative performs the more routine duties in support of department programs and activities. The City of Sunnyvale offers: generous medical, dental, and vision benefits; contributes 4% of the 7% employee contribution to CalPERS for classic members, and provides retiree medical benefits. Essential Job Functions (May include, but are not limited to, the following): Receives and assists customers accessing NOVA's employment and training programs, including assistance in the career resource center; administers a variety of assessment instruments; schedules and confirms appointments; explains and/or interpreting procedures, regulations, and policies; identifies and assists with providing accommodation. Uses specialized computer databases to input, retrieve, query and edit data; maintains and reports statistical data. Tracks and documents client's progress through database system and refers individuals to Career Advisor or outside resources as appropriate. Maintains client and program records in an accurate, timely and auditable manner. Assists in the marketing of department programs in the community; develops program calendars. Provides input to the development, maintenance and modification of program policies and procedures. Provides administrative support including scheduling and attending meetings, providing word processing support, and maintaining a variety of files. Assists in planning, organizing and conducting public events. WORKING CONDITIONS Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in using a computer keyboard. Additionally, the position requires near and far vision in reading reports and work related documents and using a computer. Acute hearing is required when providing phone and personal customer service. The need to lift, drag and push files, paper, books and documents weighing up to 10 pounds is also required. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodation. Minimum Qualifications Education and Experience: The minimum qualifications for education and experience can be met in the following way: Graduation from high school or tested equivalent; AND Two years of progressively responsible clerical and customer service experience. Knowledge of: Advanced principles of customer service. Programs and services provided by the department. Office methods, procedures, software and equipment. English usage, spelling, grammar, and punctuation. Basic mathematical calculations. Disability resources. Ability to: Independently provide responsible administrative support for assigned programs. Receive and effectively respond to a wide variety of customer service questions and requests. Accurately input, retrieve and edit material using a variety of specialized computer databases. Maintain and produce accurate schedules of services. Work with clients of varied ethnic, social and economic backgrounds. Operate a computer using word processing and business software and other office equipment. Compile, prepare and maintain clear, concise and accurate reports, correspondence and other written materials. Organize and maintain a variety of files. Take notes and prepare meeting summaries. Understand and follow written and oral instructions. Communicate effectively, orally and in writing. Establish and maintain and promote positive and effective working relationships with employees and the public. Demonstrate initiative and exercise good judgment in the performance of duties. Work independently and as a team member; recognize and set priorities and meet deadlines. Willingness to: Work irregular hours, evenings and weekends as required. Licenses/Certificates: Possession and continued maintenance of a valid class C California driver's license or the ability to provide alternative transportation as approved by the appointing authority and a safe driving record. DESIRABLE QUALIFICATIONS Bilingual skills. Application and Selection Process If you are interested in this opportunity, please submit a City of Sunnyvale employment application and responses to the supplemental questions to the Department of Human Resources no later than 5:00 p.m. Monday, August 22, 2022, or after receiving 100 qualified and completed applicantions, whichever is first. (postmarks or faxes are not accepted). Candidates are asked to fully describe any training, education, experience or skills relevant to this position. Electronic applications may be submitted on-line through the City's employment page at Sunnyvale.ca.gov and click on City Jobs. Late or incomplete applications will not be accepted. EXAM PROCESS Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, the most qualified candidates will be invited to participate in the examination process, which may consist of an oral or a written examination scheduled for Tu esday, September 6 , 2022 . The final selection interviews are tentatively scheduled for the week of September 19 , 2022 . (Note: The examination process may be changed as deemed necessary by the Director of Human Resources). SELECTION PROCESS Candidates who receive a passing score on the examination will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. Top candidates on the eligibility list will be invited to participate in a selection interview with the department. Any candidate selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a background history check, as well as a medical exam(s) administered by a City selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. Positions which are covered by the Department of Transportation regulations are required to submit to a pre-employment drug test and to random drug and alcohol testing. INFORMATION ABOUT PROOF OF EDUCATION Any successful candidate selected by the hiring department will be required to submit proof of education (i.e., an original copy of the diploma or college/university transcripts). ADDITIONAL INFORMATION Positions in this job classification are represented by the Sunnyvale Employees Association (SEA)/ Local 21). The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), color, sex (includes gender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), gender identity and/or gender expression, sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnic or national origin, ancestry, citizenship status, uniformed service member status, marital status, family relationship, age, cancer or HIV/AIDS related medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application. Summary of Sunnyvale's Employees Association (For Full Time Positions) SEA Benefits Summary of Service Employees International Union, Local 521 (For Part Time Positions) SEIU Benefits Notice of CFRA (California Family Rights Act) Rights and Obligations Closing Date/Time: 8/22/2022 5:00 PM Pacific
Description Senior Workforce Services Representative (Customer Service) - Grant Funded Full-Time Position *Note: This is a grant-funded position. Continued employment is contingent upon ongoing grant funding. The position opens Monday, July 25, 2022, and the final filing date is Monday, August 22, 2022 at 5:00 pm or after receiving 100 qualified and completed applications, whichever is first. The Senior Workforce Service Representative-Grant Funded position provides administrative support including answering the phones, assisting customers, scheduling appointments, and data entry. This position requires graduation from high school or tested equivalent and two years of progressively responsible clerical and customer service experience. NOVA Workforce Services (NOVAworks) is a team of caring professionals dedicated to helping every customer succeed in their employment and career goals. Daily, we earn our reputation for delivering professional, customer-focused employment and training services meeting the needs of the Silicon Valley labor market. In all our interactions, we: Lift our customers up. Listen, validate, and are respectful. Demonstrate empathy and compassion. Strive to deliver valuable services and resources. DISTINGUISHING CHARACTERISTICS This position is the advanced journey level classification for this job series. Senior Workforce Services Representatives differs from Workforce Services Representative in that the Workforce Services Representative performs the more routine duties in support of department programs and activities. The City of Sunnyvale offers: generous medical, dental, and vision benefits; contributes 4% of the 7% employee contribution to CalPERS for classic members, and provides retiree medical benefits. Essential Job Functions (May include, but are not limited to, the following): Receives and assists customers accessing NOVA's employment and training programs, including assistance in the career resource center; administers a variety of assessment instruments; schedules and confirms appointments; explains and/or interpreting procedures, regulations, and policies; identifies and assists with providing accommodation. Uses specialized computer databases to input, retrieve, query and edit data; maintains and reports statistical data. Tracks and documents client's progress through database system and refers individuals to Career Advisor or outside resources as appropriate. Maintains client and program records in an accurate, timely and auditable manner. Assists in the marketing of department programs in the community; develops program calendars. Provides input to the development, maintenance and modification of program policies and procedures. Provides administrative support including scheduling and attending meetings, providing word processing support, and maintaining a variety of files. Assists in planning, organizing and conducting public events. WORKING CONDITIONS Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in using a computer keyboard. Additionally, the position requires near and far vision in reading reports and work related documents and using a computer. Acute hearing is required when providing phone and personal customer service. The need to lift, drag and push files, paper, books and documents weighing up to 10 pounds is also required. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodation. Minimum Qualifications Education and Experience: The minimum qualifications for education and experience can be met in the following way: Graduation from high school or tested equivalent; AND Two years of progressively responsible clerical and customer service experience. Knowledge of: Advanced principles of customer service. Programs and services provided by the department. Office methods, procedures, software and equipment. English usage, spelling, grammar, and punctuation. Basic mathematical calculations. Disability resources. Ability to: Independently provide responsible administrative support for assigned programs. Receive and effectively respond to a wide variety of customer service questions and requests. Accurately input, retrieve and edit material using a variety of specialized computer databases. Maintain and produce accurate schedules of services. Work with clients of varied ethnic, social and economic backgrounds. Operate a computer using word processing and business software and other office equipment. Compile, prepare and maintain clear, concise and accurate reports, correspondence and other written materials. Organize and maintain a variety of files. Take notes and prepare meeting summaries. Understand and follow written and oral instructions. Communicate effectively, orally and in writing. Establish and maintain and promote positive and effective working relationships with employees and the public. Demonstrate initiative and exercise good judgment in the performance of duties. Work independently and as a team member; recognize and set priorities and meet deadlines. Willingness to: Work irregular hours, evenings and weekends as required. Licenses/Certificates: Possession and continued maintenance of a valid class C California driver's license or the ability to provide alternative transportation as approved by the appointing authority and a safe driving record. DESIRABLE QUALIFICATIONS Bilingual skills. Application and Selection Process If you are interested in this opportunity, please submit a City of Sunnyvale employment application and responses to the supplemental questions to the Department of Human Resources no later than 5:00 p.m. Monday, August 22, 2022, or after receiving 100 qualified and completed applicantions, whichever is first. (postmarks or faxes are not accepted). Candidates are asked to fully describe any training, education, experience or skills relevant to this position. Electronic applications may be submitted on-line through the City's employment page at Sunnyvale.ca.gov and click on City Jobs. Late or incomplete applications will not be accepted. EXAM PROCESS Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, the most qualified candidates will be invited to participate in the examination process, which may consist of an oral or a written examination scheduled for Tu esday, September 6 , 2022 . The final selection interviews are tentatively scheduled for the week of September 19 , 2022 . (Note: The examination process may be changed as deemed necessary by the Director of Human Resources). SELECTION PROCESS Candidates who receive a passing score on the examination will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. Top candidates on the eligibility list will be invited to participate in a selection interview with the department. Any candidate selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a background history check, as well as a medical exam(s) administered by a City selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. Positions which are covered by the Department of Transportation regulations are required to submit to a pre-employment drug test and to random drug and alcohol testing. INFORMATION ABOUT PROOF OF EDUCATION Any successful candidate selected by the hiring department will be required to submit proof of education (i.e., an original copy of the diploma or college/university transcripts). ADDITIONAL INFORMATION Positions in this job classification are represented by the Sunnyvale Employees Association (SEA)/ Local 21). The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), color, sex (includes gender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), gender identity and/or gender expression, sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnic or national origin, ancestry, citizenship status, uniformed service member status, marital status, family relationship, age, cancer or HIV/AIDS related medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application. Summary of Sunnyvale's Employees Association (For Full Time Positions) SEA Benefits Summary of Service Employees International Union, Local 521 (For Part Time Positions) SEIU Benefits Notice of CFRA (California Family Rights Act) Rights and Obligations Closing Date/Time: 8/22/2022 5:00 PM Pacific
Deschutes County
Bend, Oregon, United States
Summary ABOUT THE DEPARTMENT: Our mission is to provide prompt assistance in a caring, resourceful and professional manner to those we serve. The Deschutes County 9-1-1 Service District became a consolidated public safety dispatching agency in 1988, taking all calls for police, fire, and medical service assistance in Deschutes County. The District dispatches for 15 police and fire/emergency medical services (EMS) agencies and works closely with the U.S. Forest Service, AirLink, Oregon State Police, and other State and Federal entities. Are you interested in joining a talented team and serving your community? If so, we invite you to review additional information by clicking HERE. ABOUT THE COUNTY: We know where you choose to live, work and play matters. Deschutes County is one of the largest employers in Central Oregon and the largest municipal government in the region. Our dedicated and passionate workforce of more than 1,100 employees provide County services in a number of departments, divisions, and offices. Located in the heart of Central Oregon, between the towering Cascade Mountain Range to the west and the high desert plateau to the east, Deschutes County is the outdoor recreation capital of Oregon. We enjoy a renowned quality of life, with big-city opportunities and small-town neighborhoods. ABOUT THE JOB: The 9-1-1 Call Taker is the first person that talks to a person in an emergency. They are the critical decision maker in properly assessing the situation, interviewing the caller and getting the information entered into the Computer Aided Dispatch (CAD) system to be dispatched out to police, fire or medical. The 9-1-1 Call Taker provides computer-aided emergency and non-emergency dispatch services for all local law enforcement, fire, and emergency medical services agencies within Deschutes County. Dispatchers operate complex communications equipment, multi-line telephone systems and computer terminals to access and input information. This position requires the ability to maintain accuracy and speed while performing job duties, often under stressful situations. Key Responsibilities: Receives and processes incoming telephone calls, and texts, often during high-call volume periods, from people requesting emergency and non-emergency police, fire, and Emergency Medical Service (EMS) assistance in a courteous, accurate, efficient, and timely manner. Enters information into a computer aided dispatch system in an accurate and timely manner. Makes effective, immediate decisions regarding life-threatening situations based on highly complex rules, regulations, and procedures. What You Will Bring: Knowledge of or experience with: Strong emotional intelligence with a history of honest and ethical decision-making. Interpersonal skills to discern callers' situations and assure an accurate, appropriate, and timely response by responders. Ability to manage your time and assignments. Skill in: Thinking quickly and independently in emergency situations that require multiple decisions for action. Coordinating computer systems to access and enhance information provided to responders. Operation of multiple and complex telephone, radio, and computer equipment/systems. This position is eligible for a combined signing and retention bonus in the amount of $5,000.00*; $1,250.00 will be paid with the first paycheck and the remaining $3,750.00 on the new hires fourth paycheck. To qualify for the bonus, candidates must start prior to January 2, 2024. *Bonuses are available to any newly recruited Call Taker candidate and are subject to all applicable tax withholdings. *This posting is not meant to be an all-inclusive list of duties and responsibilities, but rather constitutes a general definition of the position's scope and function. Notification to all candidates will be sent via email and/or text only. Please opt in for text messaging or check your email and your Governmentjobs.com account for application status. Review the full job description by clicking HERE. Compensation The starting hourly rate is $24.4647. Salary range during initial training is $4,240.47 to $5,411.97 per month for a 173.33 hour work month. Hourly rate is increased to $28.1342 upon completion of police dispatch training (about 6-12 months, Public Safety Dispatcher I); and $29.5411 upon completion of fire dispatch training (which usually occurs within the first two years of employment, Public Safety Dispatcher II). Dispatchers may also earn up to an additional 6% of their base salary when they obtain their intermediate certification and 11% of their base salary when they obtain their advanced certification through DPSST. At the top step with possession of an advanced certification, a Public Safety Dispatcher II can expect to earn over $91,000.00 per year. For those currently possessing DPSST Certification as a Telecommunicator, certificate pay begins upon hire date and will receive an additional: 6% - for Intermediate certification. 11% - for Advanced certification. Out of State Certified applicants will receive certification pay as soon as certification is granted by DPSST. Lateral certified applicants with 36 months or more experience begin at pay step 2 - $25.6867 per hour. Hours will increase to 182.50 per month after the initial training period. Excellent County benefit package when eligible. This position is available immediately. This position is eligible for a combined signing and retention bonus in the amount of $5,000.00*; $1,250.00 will be paid with the first paycheck and the remaining $3,750.00 on the fourth paycheck. To qualify for the bonus, candidates must start prior to January 2, 2024. *Bonuses are available to any newly recruited Call Taker candidate and are subject to all applicable tax withholdings. Minimum Qualifications High school diploma or GED equivalent; Must be 18 years of age by hire date; Must accurately type a minimum of 42 words per minute. BENEFITS: Our robust health plan is offered at a minimal cost of $90 per month, which includes an innovative on-site clinic, pharmacy, and wellness and wellbeing services. Additionally, we include life insurance, retirement (PERS), generous paid time-off (14-18 hours/month to start, pro-rated for part-time), holidays, and professional development opportunities. Please click HERE for full benefit details. Necessary Special Requirements Possession of or ability to obtain a valid Oregon driver's license within 30 days of hire date. The employment offer will be contingent upon presentation of an acceptable and verifiable driver's license, pre-employment screening for criminal history, driving history, and controlled substances (NOTE: Positive test results for marijuana use may result in rescission of a contingent offer of employment). This screening must be completed with satisfactory findings in order for a formal offer of employment to be extended. Must pass a driving record review and criminal history background. A current driver's license, state of issue, and date of birth are required . Candidates who wish to be considered for this position must include an accurate driver's license number, state of origin, and date of birth in the Supplemental Question portion of the application. To qualify for employment with the 9-1-1 Service District, candidates must: Pass a drug screening; a hearing and vision exam; a thorough background, employment, and criminal history investigation; and a psychological examination. Possess or obtain all required state certificates and licenses within the probationary period, and maintain thereafter: Certification as an Oregon Department of Public Safety Standards and Training (DPSST) Basic Telecommunicator, Emergency Medical Dispatcher and Emergency Fire Dispatcher. CPR and First Aid certification. Law Enforcement Data System (LEDS) certification. Physical Requirements : Must meet the physical requirements as outlined in Oregon Administrative Rule 259-008-0011. Most work in this classification series occurs under a stressful, high activity office environment where concentration and focus are required for long periods of time. There is often little opportunity to talk to co-workers. Work is performed in an area with moderate noise and lighting fluctuations with restrictions to the workstation. Excellent County benefit package when eligible. Deschutes County offers eligible employees a comprehensive health care package that covers medical, prescription, dental, and vision coverage for employees and their eligible dependents at a minimal cost of $90 per month. Coverage becomes effective the first of the month following 1 month of employment. Included in the health care package is the Deschutes Onsite Clinic (DOC), which provides a wide range of health, wellness, and primary care services to employees and their dependents. The DOC offers convenient hours and no out-of-pocket costs to patients. The DOC Pharmacy is a full service pharmacy available to employees and dependents to have their prescriptions filled at a discounted co-pay. In addition to the health care package, Deschutes County provides a generous and comprehensive benefits program to eligible employees. Employer paid benefit offerings include: Life Insurance for employee and dependents Accidental Death and Dismemberment Insurance Long-term Disability Insurance Employee Assistance Program Retirement Program through Oregon PERS Time Management Leave Employee paid voluntary benefit offerings include: 125 Flexible Spending Program 457 Deferred Compensation Program Supplemental Life and Accident Insurance To learn more about Deschutes County's generous benefit offerings, please visit www.deschutes.org/hr and click on Employee Benefits. Closing Date/Time: 9/6/2022 11:59 PM Pacific
Summary ABOUT THE DEPARTMENT: Our mission is to provide prompt assistance in a caring, resourceful and professional manner to those we serve. The Deschutes County 9-1-1 Service District became a consolidated public safety dispatching agency in 1988, taking all calls for police, fire, and medical service assistance in Deschutes County. The District dispatches for 15 police and fire/emergency medical services (EMS) agencies and works closely with the U.S. Forest Service, AirLink, Oregon State Police, and other State and Federal entities. Are you interested in joining a talented team and serving your community? If so, we invite you to review additional information by clicking HERE. ABOUT THE COUNTY: We know where you choose to live, work and play matters. Deschutes County is one of the largest employers in Central Oregon and the largest municipal government in the region. Our dedicated and passionate workforce of more than 1,100 employees provide County services in a number of departments, divisions, and offices. Located in the heart of Central Oregon, between the towering Cascade Mountain Range to the west and the high desert plateau to the east, Deschutes County is the outdoor recreation capital of Oregon. We enjoy a renowned quality of life, with big-city opportunities and small-town neighborhoods. ABOUT THE JOB: The 9-1-1 Call Taker is the first person that talks to a person in an emergency. They are the critical decision maker in properly assessing the situation, interviewing the caller and getting the information entered into the Computer Aided Dispatch (CAD) system to be dispatched out to police, fire or medical. The 9-1-1 Call Taker provides computer-aided emergency and non-emergency dispatch services for all local law enforcement, fire, and emergency medical services agencies within Deschutes County. Dispatchers operate complex communications equipment, multi-line telephone systems and computer terminals to access and input information. This position requires the ability to maintain accuracy and speed while performing job duties, often under stressful situations. Key Responsibilities: Receives and processes incoming telephone calls, and texts, often during high-call volume periods, from people requesting emergency and non-emergency police, fire, and Emergency Medical Service (EMS) assistance in a courteous, accurate, efficient, and timely manner. Enters information into a computer aided dispatch system in an accurate and timely manner. Makes effective, immediate decisions regarding life-threatening situations based on highly complex rules, regulations, and procedures. What You Will Bring: Knowledge of or experience with: Strong emotional intelligence with a history of honest and ethical decision-making. Interpersonal skills to discern callers' situations and assure an accurate, appropriate, and timely response by responders. Ability to manage your time and assignments. Skill in: Thinking quickly and independently in emergency situations that require multiple decisions for action. Coordinating computer systems to access and enhance information provided to responders. Operation of multiple and complex telephone, radio, and computer equipment/systems. This position is eligible for a combined signing and retention bonus in the amount of $5,000.00*; $1,250.00 will be paid with the first paycheck and the remaining $3,750.00 on the new hires fourth paycheck. To qualify for the bonus, candidates must start prior to January 2, 2024. *Bonuses are available to any newly recruited Call Taker candidate and are subject to all applicable tax withholdings. *This posting is not meant to be an all-inclusive list of duties and responsibilities, but rather constitutes a general definition of the position's scope and function. Notification to all candidates will be sent via email and/or text only. Please opt in for text messaging or check your email and your Governmentjobs.com account for application status. Review the full job description by clicking HERE. Compensation The starting hourly rate is $24.4647. Salary range during initial training is $4,240.47 to $5,411.97 per month for a 173.33 hour work month. Hourly rate is increased to $28.1342 upon completion of police dispatch training (about 6-12 months, Public Safety Dispatcher I); and $29.5411 upon completion of fire dispatch training (which usually occurs within the first two years of employment, Public Safety Dispatcher II). Dispatchers may also earn up to an additional 6% of their base salary when they obtain their intermediate certification and 11% of their base salary when they obtain their advanced certification through DPSST. At the top step with possession of an advanced certification, a Public Safety Dispatcher II can expect to earn over $91,000.00 per year. For those currently possessing DPSST Certification as a Telecommunicator, certificate pay begins upon hire date and will receive an additional: 6% - for Intermediate certification. 11% - for Advanced certification. Out of State Certified applicants will receive certification pay as soon as certification is granted by DPSST. Lateral certified applicants with 36 months or more experience begin at pay step 2 - $25.6867 per hour. Hours will increase to 182.50 per month after the initial training period. Excellent County benefit package when eligible. This position is available immediately. This position is eligible for a combined signing and retention bonus in the amount of $5,000.00*; $1,250.00 will be paid with the first paycheck and the remaining $3,750.00 on the fourth paycheck. To qualify for the bonus, candidates must start prior to January 2, 2024. *Bonuses are available to any newly recruited Call Taker candidate and are subject to all applicable tax withholdings. Minimum Qualifications High school diploma or GED equivalent; Must be 18 years of age by hire date; Must accurately type a minimum of 42 words per minute. BENEFITS: Our robust health plan is offered at a minimal cost of $90 per month, which includes an innovative on-site clinic, pharmacy, and wellness and wellbeing services. Additionally, we include life insurance, retirement (PERS), generous paid time-off (14-18 hours/month to start, pro-rated for part-time), holidays, and professional development opportunities. Please click HERE for full benefit details. Necessary Special Requirements Possession of or ability to obtain a valid Oregon driver's license within 30 days of hire date. The employment offer will be contingent upon presentation of an acceptable and verifiable driver's license, pre-employment screening for criminal history, driving history, and controlled substances (NOTE: Positive test results for marijuana use may result in rescission of a contingent offer of employment). This screening must be completed with satisfactory findings in order for a formal offer of employment to be extended. Must pass a driving record review and criminal history background. A current driver's license, state of issue, and date of birth are required . Candidates who wish to be considered for this position must include an accurate driver's license number, state of origin, and date of birth in the Supplemental Question portion of the application. To qualify for employment with the 9-1-1 Service District, candidates must: Pass a drug screening; a hearing and vision exam; a thorough background, employment, and criminal history investigation; and a psychological examination. Possess or obtain all required state certificates and licenses within the probationary period, and maintain thereafter: Certification as an Oregon Department of Public Safety Standards and Training (DPSST) Basic Telecommunicator, Emergency Medical Dispatcher and Emergency Fire Dispatcher. CPR and First Aid certification. Law Enforcement Data System (LEDS) certification. Physical Requirements : Must meet the physical requirements as outlined in Oregon Administrative Rule 259-008-0011. Most work in this classification series occurs under a stressful, high activity office environment where concentration and focus are required for long periods of time. There is often little opportunity to talk to co-workers. Work is performed in an area with moderate noise and lighting fluctuations with restrictions to the workstation. Excellent County benefit package when eligible. Deschutes County offers eligible employees a comprehensive health care package that covers medical, prescription, dental, and vision coverage for employees and their eligible dependents at a minimal cost of $90 per month. Coverage becomes effective the first of the month following 1 month of employment. Included in the health care package is the Deschutes Onsite Clinic (DOC), which provides a wide range of health, wellness, and primary care services to employees and their dependents. The DOC offers convenient hours and no out-of-pocket costs to patients. The DOC Pharmacy is a full service pharmacy available to employees and dependents to have their prescriptions filled at a discounted co-pay. In addition to the health care package, Deschutes County provides a generous and comprehensive benefits program to eligible employees. Employer paid benefit offerings include: Life Insurance for employee and dependents Accidental Death and Dismemberment Insurance Long-term Disability Insurance Employee Assistance Program Retirement Program through Oregon PERS Time Management Leave Employee paid voluntary benefit offerings include: 125 Flexible Spending Program 457 Deferred Compensation Program Supplemental Life and Accident Insurance To learn more about Deschutes County's generous benefit offerings, please visit www.deschutes.org/hr and click on Employee Benefits. Closing Date/Time: 9/6/2022 11:59 PM Pacific
SAN ANTONIO WATER SYSTEM
San Antonio, Texas, United States
Starting annual salary: $62,537.00. Rate of pay depends on qualifications. Job Description JOB SUMMARY The Business Data Analyst is responsible for maintaining the integrity, validity, and functionality of the respective data for the assigned business group. The Data Analyst will lead and perform complex analysis in an evolving data environment. In addition to having very strong technical skills, this position will have outstanding business process analysis and interpersonal skills. The ability to extract and analyze data, patterns, and related trends is needed, with the ability to summarize the data into useable information by leadership. ESSENTIAL FUNCTIONS Maintains integrity of data in system and develops policies and procedures. Oversees the processing of all transactional data entry and the maintenance of all related tables to ensure the accuracy and consistency of all related record changes. Serves as a functional Liaison with Information Services in relation to system implementations, conversions, and upgrades. Assists in the development of business requirements and evaluation of software capabilities as a user in order to ensure the best design of business system solutions. Assists Information Systems as a functional user in the testing of system patches, tables, reports, and software upgrades. Extracts and analyzes data from various systems, such as for the Lawson, or other corporate business systems. Works with the business group to identify and scope new opportunities for data analysis applications to evaluate business performance and to support business decisions. Works internally and with the business group to define, secure and prepare data for modeling. Analyzes, identifies and assesses data attributes using statistical software packages and develops recommendations and processes to improve operational performance ensuring adherence to department policies and procedures. Performs strategic data and trend analysis and research to support business needs, as necessary. Explores data to identify opportunities to improve business results. Develops understanding of business processes, goals and strategies in order to provide analysis and interpretation to management. Develops and provides training to associates and provides technical assistance and support, as needed. Works closely with business stakeholders to identify and answer critical questions. Formulates and prepares ad-hoc and project-related business reports to respond to departmental reporting needs. Performs other duties as assigned. DECISION MAKING The incumbent works under general supervision. MINIMUM REQUIREMENTS Bachelor's degree in Business Administration, Computer Science, Information Systems, or related field from an institution accredited by a nationally recognized accrediting agency. Three years' experience developing, analyzing and presenting reports and data. Proficient in the use of computer systems such as Excel, Access, PowerPoint, Visio, and Crystal Reports. PERFERRED REQUIREMENTS Certified Data Analyst Demonstrated experience in data analysis project Demonstrated project management experience Master’s Degree in data science, mathematics, or related field JOB DIMENSIONS Contact with internal and external customers and vendors. PHYSICAL DEMANDS AND WORKING CONDITIONS Physical requirements include lifting up to 5 pounds occasionally. Subject to sitting and standing for long periods of time. Requires visual acuity, speech and hearing. Working conditions are primarily in an office environment and performs occasional field visits. May be required to work hours other than regular schedule on exception, such as nights, weekends, and holidays. San Antonio Water System values the contributions of all its employees, providing them the best in compensation and benefits. The benefits package is designed to attract and retain a workforce of qualified employees who share a responsibility in providing quality water to 1 million consumers. From an affordable medical and dental plan to life-sustaining retirement and insurance plans, we offer benefits that reward employees for their commitment to a challenging career at SAWS. Employee benefits include the following: Competitive, market-based salaries Performance-based incentives Medical benefits Dental benefits Life insurance Prescription drug program Vision care plan Two retirement plans Deferred compensation plans (457 plan) Disability income Paid leave (vacation, sick, personal) Education assistance program Employee assistance program Flexible, tax-deferred health and dependent care spending accounts Wellness programs Community service opportunities Closing Date/Time: 8/21/2022 11:59 PM Central
Starting annual salary: $62,537.00. Rate of pay depends on qualifications. Job Description JOB SUMMARY The Business Data Analyst is responsible for maintaining the integrity, validity, and functionality of the respective data for the assigned business group. The Data Analyst will lead and perform complex analysis in an evolving data environment. In addition to having very strong technical skills, this position will have outstanding business process analysis and interpersonal skills. The ability to extract and analyze data, patterns, and related trends is needed, with the ability to summarize the data into useable information by leadership. ESSENTIAL FUNCTIONS Maintains integrity of data in system and develops policies and procedures. Oversees the processing of all transactional data entry and the maintenance of all related tables to ensure the accuracy and consistency of all related record changes. Serves as a functional Liaison with Information Services in relation to system implementations, conversions, and upgrades. Assists in the development of business requirements and evaluation of software capabilities as a user in order to ensure the best design of business system solutions. Assists Information Systems as a functional user in the testing of system patches, tables, reports, and software upgrades. Extracts and analyzes data from various systems, such as for the Lawson, or other corporate business systems. Works with the business group to identify and scope new opportunities for data analysis applications to evaluate business performance and to support business decisions. Works internally and with the business group to define, secure and prepare data for modeling. Analyzes, identifies and assesses data attributes using statistical software packages and develops recommendations and processes to improve operational performance ensuring adherence to department policies and procedures. Performs strategic data and trend analysis and research to support business needs, as necessary. Explores data to identify opportunities to improve business results. Develops understanding of business processes, goals and strategies in order to provide analysis and interpretation to management. Develops and provides training to associates and provides technical assistance and support, as needed. Works closely with business stakeholders to identify and answer critical questions. Formulates and prepares ad-hoc and project-related business reports to respond to departmental reporting needs. Performs other duties as assigned. DECISION MAKING The incumbent works under general supervision. MINIMUM REQUIREMENTS Bachelor's degree in Business Administration, Computer Science, Information Systems, or related field from an institution accredited by a nationally recognized accrediting agency. Three years' experience developing, analyzing and presenting reports and data. Proficient in the use of computer systems such as Excel, Access, PowerPoint, Visio, and Crystal Reports. PERFERRED REQUIREMENTS Certified Data Analyst Demonstrated experience in data analysis project Demonstrated project management experience Master’s Degree in data science, mathematics, or related field JOB DIMENSIONS Contact with internal and external customers and vendors. PHYSICAL DEMANDS AND WORKING CONDITIONS Physical requirements include lifting up to 5 pounds occasionally. Subject to sitting and standing for long periods of time. Requires visual acuity, speech and hearing. Working conditions are primarily in an office environment and performs occasional field visits. May be required to work hours other than regular schedule on exception, such as nights, weekends, and holidays. San Antonio Water System values the contributions of all its employees, providing them the best in compensation and benefits. The benefits package is designed to attract and retain a workforce of qualified employees who share a responsibility in providing quality water to 1 million consumers. From an affordable medical and dental plan to life-sustaining retirement and insurance plans, we offer benefits that reward employees for their commitment to a challenging career at SAWS. Employee benefits include the following: Competitive, market-based salaries Performance-based incentives Medical benefits Dental benefits Life insurance Prescription drug program Vision care plan Two retirement plans Deferred compensation plans (457 plan) Disability income Paid leave (vacation, sick, personal) Education assistance program Employee assistance program Flexible, tax-deferred health and dependent care spending accounts Wellness programs Community service opportunities Closing Date/Time: 8/21/2022 11:59 PM Central
California State University (CSU) Northridge
18111 Nordhoff Street, Northridge, CA 91330, USA
Description: CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you've come to the right place. Learn more: https://www.csun.edu/about-csun. Major Duties Under general supervision, the Customer Service Worker-Usher/Backstage (Continuous) provides customer service support for events at the Younes and Soraya Nazarian Center for the Performing Arts (The Soraya) and other campus theaters supported by The Soraya such as the Plaza del Sol Performance Hall. The incumbent interacts with artists, renters, guests, and audience in accordance with various aspects of public convenings at The Soraya including, but not limited to, security, safety, parking, venue access, ticketing and seating, VIP protocols, providing exit instructions in the event of an emergency, and other policies and procedures. • Refers matters as required to team supervisor and works across various customer service teams including Audience Services, Artists Entrance, and/or Production Hospitality. • Performs customer service duties including scanning or tearing of tickets and distributing programs and assists patrons with finding their seats and late seating. • Assists with the enforcement of policies pertaining to patron possession of large personal items, food and beverage, and use of recording devices within the theatre. • Performs other duties as assigned. *NOTE: To view the full position description including all of the required qualifications copy and paste this link into your browser: https://bit.ly/3hwvXzt Qualifications • Current American Heart Association or Red Cross CPR, AED and/or First Aid, and TIPS (Training for Intervention Procedures) certifications are preferred. • Catering or food service experience is a plus. Knowledge, Skills, & Abilities • Knowledge of theatre etiquette, standards and protocol, performing arts center and university facilities, policies, and organization is a plus. • Displays excellent customer service skills and the ability to effectively work crowd control; excellent verbal communication skills; flexibility and patience when interacting with others. • Ability to establish and maintain strong working relationships with colleagues, team supervisors, artists/artist management, rental clients, and patrons; to be courteous and communicative and maintain the highest standard of professionalism and customer service at all times. • Ability to work in a fast-paced environment both independently, as well as part of a team, under the pressure of time deadlines. • Employee may be required to use personal protective equipment (PPE) in accordance with Federal, State, and County Public Health directives in various aspects of their work. Pay, Benefits, & Work Schedule • Classification: 0101 - Helper/Aid • The anticipated HIRING RATE is $15.00 per hour. • HOURS: Intermittent, on-call; hours and schedule vary. • TEMP: This is a Temporary-renewable position, end date to be determined. General Information • Applications are currently being accepted to establish a Helper Aid POOL. Applications for these on-call positions will be accepted on a continuing basis through June 30, 2023 or until an adequate amount of applications have been received. • A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. • The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. • Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers Equal Employment Opportunity CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Our nondiscrimination policy is set forth in CSU Executive Order 1096. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101. Closing Date/Time: Open until filled
Description: CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you've come to the right place. Learn more: https://www.csun.edu/about-csun. Major Duties Under general supervision, the Customer Service Worker-Usher/Backstage (Continuous) provides customer service support for events at the Younes and Soraya Nazarian Center for the Performing Arts (The Soraya) and other campus theaters supported by The Soraya such as the Plaza del Sol Performance Hall. The incumbent interacts with artists, renters, guests, and audience in accordance with various aspects of public convenings at The Soraya including, but not limited to, security, safety, parking, venue access, ticketing and seating, VIP protocols, providing exit instructions in the event of an emergency, and other policies and procedures. • Refers matters as required to team supervisor and works across various customer service teams including Audience Services, Artists Entrance, and/or Production Hospitality. • Performs customer service duties including scanning or tearing of tickets and distributing programs and assists patrons with finding their seats and late seating. • Assists with the enforcement of policies pertaining to patron possession of large personal items, food and beverage, and use of recording devices within the theatre. • Performs other duties as assigned. *NOTE: To view the full position description including all of the required qualifications copy and paste this link into your browser: https://bit.ly/3hwvXzt Qualifications • Current American Heart Association or Red Cross CPR, AED and/or First Aid, and TIPS (Training for Intervention Procedures) certifications are preferred. • Catering or food service experience is a plus. Knowledge, Skills, & Abilities • Knowledge of theatre etiquette, standards and protocol, performing arts center and university facilities, policies, and organization is a plus. • Displays excellent customer service skills and the ability to effectively work crowd control; excellent verbal communication skills; flexibility and patience when interacting with others. • Ability to establish and maintain strong working relationships with colleagues, team supervisors, artists/artist management, rental clients, and patrons; to be courteous and communicative and maintain the highest standard of professionalism and customer service at all times. • Ability to work in a fast-paced environment both independently, as well as part of a team, under the pressure of time deadlines. • Employee may be required to use personal protective equipment (PPE) in accordance with Federal, State, and County Public Health directives in various aspects of their work. Pay, Benefits, & Work Schedule • Classification: 0101 - Helper/Aid • The anticipated HIRING RATE is $15.00 per hour. • HOURS: Intermittent, on-call; hours and schedule vary. • TEMP: This is a Temporary-renewable position, end date to be determined. General Information • Applications are currently being accepted to establish a Helper Aid POOL. Applications for these on-call positions will be accepted on a continuing basis through June 30, 2023 or until an adequate amount of applications have been received. • A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. • The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. • Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers Equal Employment Opportunity CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Our nondiscrimination policy is set forth in CSU Executive Order 1096. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101. Closing Date/Time: Open until filled
California State University (CSU) Northridge
18111 Nordhoff Street, Northridge, CA 91330, USA
Description: CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you've come to the right place. Learn more: https://www.csun.edu/about-csun. Major Duties Under general supervision, the Lead Usher leads a customer service team and provides customer service support for events at the Younes and Soraya Nazarian Center for the Performing Arts (The Soraya) and other campus theaters supported by The Soraya such as the Plaza del Sol Performance Hall. • Interacts with artists, renters, guests, and audience in accordance with various aspects of public convenings at The Soraya including, but not limited to, security, safety, parking, venue access, ticketing and seating, VIP protocols, providing exit instructions in the event of an emergency, and other policies and procedures. • Assigned as needed to lead an Audience Services team responsible for scanning or tearing of tickets; distributing programs; assisting patrons with finding their seats; assisting patrons with late seating; enforcing policies pertaining to patron possession of large personal items, food and beverage, and use of recording devices within the theatre; and basic crowd control. • Performs other duties as assigned. *NOTE: To view the full position description including all of the required qualifications copy and paste this link into your browser: https://bit.ly/3yHL1QJ Qualifications • Equivalent to one (1) year of related experience, providing audience or customer services, providing performing arts support functions, or in a theatre related setting required. • Equivalent to at least one (1) semester of experience as a Soraya Usher preferred. • Catering or food service experience is a plus. • Current American Heart Association or Red Cross CPR, AED and/or First Aid, and TIPS (Training for Intervention Procedures) certifications are preferred. • LICENSE: CANDIDATE MUST POSSESS A VALID CALIFORNIA DRIVER'S LICENSE. Knowledge, Skills, & Abilities • Working knowledge of theatre etiquette and performing arts center customer service standards and protocols. • Displays excellent customer service skills and the ability to effectively work crowd control; excellent verbal and written communication skills. • Flexibility and patience when interacting with others and the ability to establish and maintain strong working relationships with colleagues, team supervisors, artists/artist management, rental clients, and patrons. • Ability to work in a fast-paced environment both independently, as well as part of a team, under the pressure of time deadlines. • Employee may be required to use personal protective equipment (PPE) in accordance with Federal, State, and County Public Health directives in various aspects of their work. Pay, Benefits, & Work Schedule • Classification: 8820 / Community Service Specialist • The anticipated HIRING RATE is $18.55 per hour. • HOURS: Intermittent, on-call; hours and schedule vary. • TEMP: Temporary-renewable, end date to be determined. General Information • Applications are currently being accepted to establish a Community Service Specialist POOL. Applications for these on-call positions will be accepted on a continuing basis through June 30, 2023 or until an adequate amount of applications have been received. • A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. • The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. • Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers Equal Employment Opportunity CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Our nondiscrimination policy is set forth in CSU Executive Order 1096. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101. Closing Date/Time: Open until filled
Description: CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you've come to the right place. Learn more: https://www.csun.edu/about-csun. Major Duties Under general supervision, the Lead Usher leads a customer service team and provides customer service support for events at the Younes and Soraya Nazarian Center for the Performing Arts (The Soraya) and other campus theaters supported by The Soraya such as the Plaza del Sol Performance Hall. • Interacts with artists, renters, guests, and audience in accordance with various aspects of public convenings at The Soraya including, but not limited to, security, safety, parking, venue access, ticketing and seating, VIP protocols, providing exit instructions in the event of an emergency, and other policies and procedures. • Assigned as needed to lead an Audience Services team responsible for scanning or tearing of tickets; distributing programs; assisting patrons with finding their seats; assisting patrons with late seating; enforcing policies pertaining to patron possession of large personal items, food and beverage, and use of recording devices within the theatre; and basic crowd control. • Performs other duties as assigned. *NOTE: To view the full position description including all of the required qualifications copy and paste this link into your browser: https://bit.ly/3yHL1QJ Qualifications • Equivalent to one (1) year of related experience, providing audience or customer services, providing performing arts support functions, or in a theatre related setting required. • Equivalent to at least one (1) semester of experience as a Soraya Usher preferred. • Catering or food service experience is a plus. • Current American Heart Association or Red Cross CPR, AED and/or First Aid, and TIPS (Training for Intervention Procedures) certifications are preferred. • LICENSE: CANDIDATE MUST POSSESS A VALID CALIFORNIA DRIVER'S LICENSE. Knowledge, Skills, & Abilities • Working knowledge of theatre etiquette and performing arts center customer service standards and protocols. • Displays excellent customer service skills and the ability to effectively work crowd control; excellent verbal and written communication skills. • Flexibility and patience when interacting with others and the ability to establish and maintain strong working relationships with colleagues, team supervisors, artists/artist management, rental clients, and patrons. • Ability to work in a fast-paced environment both independently, as well as part of a team, under the pressure of time deadlines. • Employee may be required to use personal protective equipment (PPE) in accordance with Federal, State, and County Public Health directives in various aspects of their work. Pay, Benefits, & Work Schedule • Classification: 8820 / Community Service Specialist • The anticipated HIRING RATE is $18.55 per hour. • HOURS: Intermittent, on-call; hours and schedule vary. • TEMP: Temporary-renewable, end date to be determined. General Information • Applications are currently being accepted to establish a Community Service Specialist POOL. Applications for these on-call positions will be accepted on a continuing basis through June 30, 2023 or until an adequate amount of applications have been received. • A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. • The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. • Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers Equal Employment Opportunity CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Our nondiscrimination policy is set forth in CSU Executive Order 1096. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101. Closing Date/Time: Open until filled
California State University (CSU) Northridge
18111 Nordhoff Street, Northridge, CA 91330, USA
Description: CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you've come to the right place. Learn more: https://www.csun.edu/about-csun. Major Duties Under general supervision, the Customer Service Worker-Usher/Powered Cart Operator provides customer service support for events at the Younes and Soraya Nazarian Center for the Performing Arts (The Soraya) and other campus theaters supported by The Soraya such as the Plaza del Sol Performance Hall and operates powered carts for audience transportation between campus parking lots and the theater. The incumbent interacts with artists, renters, guests, and audience in accordance with various aspects of public convenings at The Soraya including, but not limited to, security, safety, parking, venue access, ticketing and seating, VIP protocols, providing exit instructions in the event of an emergency, and other policies and procedures • Refers matters as required to team supervisor and works across various customer service teams including Audience Services, Artists Entrance, and/or Production Hospitality. • Performs customer service duties including scanning or tearing of tickets and distributing programs and assists patrons with finding their seats and late seating. • Assists with the enforcement of policies pertaining to patron possession of large personal items, food and beverage, and use of recording devices within the theatre. • Drives powered carts between various campus parking lots and theaters. Assists patrons in and out of powered carts and enforces passenger safety regulations. • Performs other duties as assigned. *NOTE: To view the full position description including all of the required qualifications copy and paste this link into your browser: https://bit.ly/3hJJaVz Qualifications • Experience as The Soraya Usher for at least one (1) semester preferred. Current American Heart Association or Red Cross CPR, AED and/or First Aid, and TIPS (Training for Intervention Procedures) certifications also preferred. • Catering or food service experience is a plus. • LICENSE: CANDIDATE MUST POSSESS A VALID CALIFORNIA DRIVER'S LICENSE. Knowledge, Skills, & Abilities • Knowledge of theatre etiquette, standards and protocol, performing arts center and university facilities, policies, and organization is a plus. • Displays excellent customer service skills and the ability to effectively work crowd control; excellent verbal communication skills; flexibility and patience when interacting with others. • Ability to establish and maintain strong working relationships with colleagues, team supervisors, artists/artist management, rental clients, and patrons; to be courteous and communicative and maintain the highest standard of professionalism and customer service at all times. • Ability to work in a fast-paced environment both independently, as well as part of a team, under the pressure of time deadlines. • Employee may be required to use personal protective equipment (PPE) in accordance with Federal, State, and County Public Health directives in various aspects of their work. Pay, Benefits, & Work Schedule • Classification: 0101 - Helper/Aid • The anticipated HIRING RANGE: $16.00 per hour. • HOURS: Intermittent, on-call; hours and schedule vary. • TEMP: This is a Temporary-renewable position, end date to be determined. General Information • Applications are currently being accepted to establish a Helper Aid POOL. Applications for these on-call positions will be accepted on a continuing basis through June 30, 2023 or until an adequate amount of applications have been received. • A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. • The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. • Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers Equal Employment Opportunity CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Our nondiscrimination policy is set forth in CSU Executive Order 1096. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101. Closing Date/Time: Open until filled
Description: CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you've come to the right place. Learn more: https://www.csun.edu/about-csun. Major Duties Under general supervision, the Customer Service Worker-Usher/Powered Cart Operator provides customer service support for events at the Younes and Soraya Nazarian Center for the Performing Arts (The Soraya) and other campus theaters supported by The Soraya such as the Plaza del Sol Performance Hall and operates powered carts for audience transportation between campus parking lots and the theater. The incumbent interacts with artists, renters, guests, and audience in accordance with various aspects of public convenings at The Soraya including, but not limited to, security, safety, parking, venue access, ticketing and seating, VIP protocols, providing exit instructions in the event of an emergency, and other policies and procedures • Refers matters as required to team supervisor and works across various customer service teams including Audience Services, Artists Entrance, and/or Production Hospitality. • Performs customer service duties including scanning or tearing of tickets and distributing programs and assists patrons with finding their seats and late seating. • Assists with the enforcement of policies pertaining to patron possession of large personal items, food and beverage, and use of recording devices within the theatre. • Drives powered carts between various campus parking lots and theaters. Assists patrons in and out of powered carts and enforces passenger safety regulations. • Performs other duties as assigned. *NOTE: To view the full position description including all of the required qualifications copy and paste this link into your browser: https://bit.ly/3hJJaVz Qualifications • Experience as The Soraya Usher for at least one (1) semester preferred. Current American Heart Association or Red Cross CPR, AED and/or First Aid, and TIPS (Training for Intervention Procedures) certifications also preferred. • Catering or food service experience is a plus. • LICENSE: CANDIDATE MUST POSSESS A VALID CALIFORNIA DRIVER'S LICENSE. Knowledge, Skills, & Abilities • Knowledge of theatre etiquette, standards and protocol, performing arts center and university facilities, policies, and organization is a plus. • Displays excellent customer service skills and the ability to effectively work crowd control; excellent verbal communication skills; flexibility and patience when interacting with others. • Ability to establish and maintain strong working relationships with colleagues, team supervisors, artists/artist management, rental clients, and patrons; to be courteous and communicative and maintain the highest standard of professionalism and customer service at all times. • Ability to work in a fast-paced environment both independently, as well as part of a team, under the pressure of time deadlines. • Employee may be required to use personal protective equipment (PPE) in accordance with Federal, State, and County Public Health directives in various aspects of their work. Pay, Benefits, & Work Schedule • Classification: 0101 - Helper/Aid • The anticipated HIRING RANGE: $16.00 per hour. • HOURS: Intermittent, on-call; hours and schedule vary. • TEMP: This is a Temporary-renewable position, end date to be determined. General Information • Applications are currently being accepted to establish a Helper Aid POOL. Applications for these on-call positions will be accepted on a continuing basis through June 30, 2023 or until an adequate amount of applications have been received. • A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. • The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. • Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers Equal Employment Opportunity CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Our nondiscrimination policy is set forth in CSU Executive Order 1096. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101. Closing Date/Time: Open until filled
City of McKinney, TX
McKinney, Texas, United States
Summary WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named "The #1 Best Place to Live in America." Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That's why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-generated values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment. SUMMARY OF POSITION Responsible for providing assistance and support in the administration of delivering quality customer service. This position performs duties that include in-person and/or over the telephone customer communication. A level of integrity, dependability, and a strong sense of urgency with proven results is expected. Responsibilities include but not limited to: create first and last impressions with customers, answer phones, customer correspondence, provide facility tours, and use a computerized registration system with cash handling operations. Must have a comfort level working directly with the public. This position also provides assistance and support in the supervision of recreation programs and facility operations. Essential Functions/Knowledge, Skills, & Abilities ESSENTIAL DUTIES AND RESPONSIBILITIES Meets and greets citizens and members of the public, and ensures the smooth operation of the front desk area, providing courteous and efficient service. Maintains friendly customer service in all situations. Performs and assists with computerized registration, correspondence, public relations, record keeping and reports. Answers telephones, provides information, and conducts facility tours. Adheres to assigned work schedules as assigned. Maintains inventory of supplies and equipment. Assists with programming, special events and rentals. Promotes facilities, programs and services when in contact with Members and Guests. Conducts oneself at all times in a manner of professionalism that aligns with the values, philosophies and standards of City of McKinney. Adhere to all written mandatory standards of operation, policies, procedures, manuals, memos, and oral instructions, etc. Resolve customer questions/complaints Maintains a balanced cash drawer at each shift. Arrive to work every day, on time as scheduled. Operate standard office equipment. Demonstrate a collaborative and flexible style and ability to work under time pressure. OTHER JOB FUNCTIONS: Perform other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect. Ability to tactfully resolve issues with customers and colleagues even when under pressure. Build professional relationships with internal staff and customers. Offer flexibility and adaptability, especially during times of change. Communicate effectively both orally and in writing. The ability to treat co-workers and customers with respect. Ability to carry out detailed written or oral instructions. Required Qualifications MINIMUM QUALIFICATIONS High School diploma or GED equivalent required. Must have a minimum of 2 years customer service experience. Must have knowledge and understanding of computer functions and Microsoft Office (Outlook, Word, etc). Must have cash handling skills, and ability to manage a register. CPR/AED/First Aid certified (or obtain within 30 days of employment) Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements. PREFERRED QUALIFICATIONS Non-smoker preferred. CONDITIONS OF EMPLOYMENT Must pass a drug screen and background check. Must have Class C Texas Driver's License No visible body piercing or tattoos. Physical Demands/Supplemental PHYSICAL DEMANDS Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing, and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station. Some tasks require visual/sound perception/discrimination and oral communications ability. WORK ENVIRONMENT Work is generally performed indoors in a climate-controlled office; however, some exposure to outdoor weather conditions may be involved while performing City errands or working special events. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Closing Date/Time: Continuous
Summary WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named "The #1 Best Place to Live in America." Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That's why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-generated values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment. SUMMARY OF POSITION Responsible for providing assistance and support in the administration of delivering quality customer service. This position performs duties that include in-person and/or over the telephone customer communication. A level of integrity, dependability, and a strong sense of urgency with proven results is expected. Responsibilities include but not limited to: create first and last impressions with customers, answer phones, customer correspondence, provide facility tours, and use a computerized registration system with cash handling operations. Must have a comfort level working directly with the public. This position also provides assistance and support in the supervision of recreation programs and facility operations. Essential Functions/Knowledge, Skills, & Abilities ESSENTIAL DUTIES AND RESPONSIBILITIES Meets and greets citizens and members of the public, and ensures the smooth operation of the front desk area, providing courteous and efficient service. Maintains friendly customer service in all situations. Performs and assists with computerized registration, correspondence, public relations, record keeping and reports. Answers telephones, provides information, and conducts facility tours. Adheres to assigned work schedules as assigned. Maintains inventory of supplies and equipment. Assists with programming, special events and rentals. Promotes facilities, programs and services when in contact with Members and Guests. Conducts oneself at all times in a manner of professionalism that aligns with the values, philosophies and standards of City of McKinney. Adhere to all written mandatory standards of operation, policies, procedures, manuals, memos, and oral instructions, etc. Resolve customer questions/complaints Maintains a balanced cash drawer at each shift. Arrive to work every day, on time as scheduled. Operate standard office equipment. Demonstrate a collaborative and flexible style and ability to work under time pressure. OTHER JOB FUNCTIONS: Perform other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect. Ability to tactfully resolve issues with customers and colleagues even when under pressure. Build professional relationships with internal staff and customers. Offer flexibility and adaptability, especially during times of change. Communicate effectively both orally and in writing. The ability to treat co-workers and customers with respect. Ability to carry out detailed written or oral instructions. Required Qualifications MINIMUM QUALIFICATIONS High School diploma or GED equivalent required. Must have a minimum of 2 years customer service experience. Must have knowledge and understanding of computer functions and Microsoft Office (Outlook, Word, etc). Must have cash handling skills, and ability to manage a register. CPR/AED/First Aid certified (or obtain within 30 days of employment) Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements. PREFERRED QUALIFICATIONS Non-smoker preferred. CONDITIONS OF EMPLOYMENT Must pass a drug screen and background check. Must have Class C Texas Driver's License No visible body piercing or tattoos. Physical Demands/Supplemental PHYSICAL DEMANDS Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing, and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station. Some tasks require visual/sound perception/discrimination and oral communications ability. WORK ENVIRONMENT Work is generally performed indoors in a climate-controlled office; however, some exposure to outdoor weather conditions may be involved while performing City errands or working special events. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Closing Date/Time: Continuous
California State University, Chico
400 West 1st Street, Chico, CA 95929, USA
Description: Our Commitment to Equity, Diversity, and Inclusion: California State University (CSU), Chico is a comprehensive and residential public university, holding Hispanic-Serving Institution (HSI) designation. Chico State operates as part of the 23-campus CSU system, which educates the most ethnically, economically, and academically diverse student body in the nation. The University enrolls over 15,000 students, with over half identifying as first-generation college students. Chico State is committed to recruiting outstanding candidates who reflect the intersectional identities of our student body. The ideal candidate will embrace our values predicated on the primacy of student success and the elimination of equity gaps, have demonstrated experience working with diverse populations, and will contribute to policies, programs, and practices that support an inclusive, accessible, and equitable learning and working environment. Black, Indigenous, People of Color, veterans, and those with diverse abilities are encouraged to apply. Job/Department Summary: Working independently under general supervision of the Manager of Budget & Finance, this position performs a full range of moderately complex clerical and administrative support duties for Facilities Management and Services (FMS). Day to day duties include preparing staff and student payroll for processing, monitoring and tracking personnel and financial information, reconciling financial data, preparing reports and projections. Day to day work is performed relatively independently with general instructions, except for new assignments. Facilities Management and Services is a large, multifaceted, department consisting of approximately 240 +/- employees working various shifts and providing diverse administrative and operational services campus wide. Mandatory Vaccinations: The CSU requires faculty, staff, and students who are accessing campus facilities to be fully immunized against COVID-19 or have received a medical or religious exemption. Selected candidates should be prepared to comply with this requirement. Preferences: Preference may be given to applicants with the following as they may be considered specialized skills: Bilingual. Demonstrated experience providing excellent customer service in a fast-paced environment. One year of recent, relevant work experience involving financial record keeping and/or payroll duties. Required Education and Experience: This position requires experience to be proficient in performing most or all work assignments and should include administrative support, coordinating and prioritizing many different clerical tasks, applying and communicating policies and procedures. These qualifications, and those listed above, would normally be obtained through completion of a high school program or its equivalent and two years recent experience in an office environment. Time Base: Full-time- 1.0 Pay Plan: 12/12 Work Schedule: Mon-Fri 8:00am-4:30pm, Summer - Mon-Thurs 7:00am-5:30pm. Salary and Benefits Information: $3,120 - $3,829 per month / $37,440 - $45,948 annually (New employees should anticipate being hired at the beginning of the salary range) This position qualifies for benefits including tuition fee waiver (if eligible). CSU, Chico offers a number of benefits to its employees (e.g., sick leave, vacation, health insurance). For more information please visit https://www.calstate.edu/csu-system/careers/benefits/Documents/employee-benefits-summary.pdf Additional Information: California State University Chico, in accordance with CSU policy, requires that the successful candidate complete a background checked (including criminal records check, sexual offender registry check, and/or fingerprinting) prior to assuming this position. Failure to satisfactorily complete or pass the background check may impact the job offer or continued employment of current CSU employees who apply for posted positions identified as sensitive. This position is considered a sensitive position based on CSU guidelines. Incumbent is responsible for the safety and security of Level 1 data, sometimes also referred to as Level 1 protected data. This is confidential information that is in most cases protected by statutes, regulations, or other legal mandates. About Chico State: Graduate and undergraduate programs boast high-quality research experiences, exceptional faculty mentoring, and civic and global engagement opportunities. The campus motto, "Today Decides Tomorrow," is brought to life by inclusive pedagogy, experiential learning, and co-curricular programming. The Chico Experience prepares students to be critical thinkers, engaged citizens, and inspired stewards of environmental, social, and economic resources. Together, they will become leaders solving the challenges of the 21st century. The campus is located in Northern California, 90 minutes from the state capital, Sacramento, and a three-hour drive from the San Francisco Bay Area. Chico offers year-round natural beauty, outdoor leisure activities, and a thriving arts, music, and events scene. We acknowledge and are mindful that California State University, Chico stands on lands that were originally occupied by the first people of this area, the Mechoopda, and we recognize their distinctive spiritual relationship with this land and the waters that run through campus. The University is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Chico State is not a sponsoring agency for staff and management positions (i.e. H-1B Visas). Open Until Filled (Review of Applications will begin 08/02/22. Applications received after that date may be considered.) Closing Date/Time: Open until filled
Description: Our Commitment to Equity, Diversity, and Inclusion: California State University (CSU), Chico is a comprehensive and residential public university, holding Hispanic-Serving Institution (HSI) designation. Chico State operates as part of the 23-campus CSU system, which educates the most ethnically, economically, and academically diverse student body in the nation. The University enrolls over 15,000 students, with over half identifying as first-generation college students. Chico State is committed to recruiting outstanding candidates who reflect the intersectional identities of our student body. The ideal candidate will embrace our values predicated on the primacy of student success and the elimination of equity gaps, have demonstrated experience working with diverse populations, and will contribute to policies, programs, and practices that support an inclusive, accessible, and equitable learning and working environment. Black, Indigenous, People of Color, veterans, and those with diverse abilities are encouraged to apply. Job/Department Summary: Working independently under general supervision of the Manager of Budget & Finance, this position performs a full range of moderately complex clerical and administrative support duties for Facilities Management and Services (FMS). Day to day duties include preparing staff and student payroll for processing, monitoring and tracking personnel and financial information, reconciling financial data, preparing reports and projections. Day to day work is performed relatively independently with general instructions, except for new assignments. Facilities Management and Services is a large, multifaceted, department consisting of approximately 240 +/- employees working various shifts and providing diverse administrative and operational services campus wide. Mandatory Vaccinations: The CSU requires faculty, staff, and students who are accessing campus facilities to be fully immunized against COVID-19 or have received a medical or religious exemption. Selected candidates should be prepared to comply with this requirement. Preferences: Preference may be given to applicants with the following as they may be considered specialized skills: Bilingual. Demonstrated experience providing excellent customer service in a fast-paced environment. One year of recent, relevant work experience involving financial record keeping and/or payroll duties. Required Education and Experience: This position requires experience to be proficient in performing most or all work assignments and should include administrative support, coordinating and prioritizing many different clerical tasks, applying and communicating policies and procedures. These qualifications, and those listed above, would normally be obtained through completion of a high school program or its equivalent and two years recent experience in an office environment. Time Base: Full-time- 1.0 Pay Plan: 12/12 Work Schedule: Mon-Fri 8:00am-4:30pm, Summer - Mon-Thurs 7:00am-5:30pm. Salary and Benefits Information: $3,120 - $3,829 per month / $37,440 - $45,948 annually (New employees should anticipate being hired at the beginning of the salary range) This position qualifies for benefits including tuition fee waiver (if eligible). CSU, Chico offers a number of benefits to its employees (e.g., sick leave, vacation, health insurance). For more information please visit https://www.calstate.edu/csu-system/careers/benefits/Documents/employee-benefits-summary.pdf Additional Information: California State University Chico, in accordance with CSU policy, requires that the successful candidate complete a background checked (including criminal records check, sexual offender registry check, and/or fingerprinting) prior to assuming this position. Failure to satisfactorily complete or pass the background check may impact the job offer or continued employment of current CSU employees who apply for posted positions identified as sensitive. This position is considered a sensitive position based on CSU guidelines. Incumbent is responsible for the safety and security of Level 1 data, sometimes also referred to as Level 1 protected data. This is confidential information that is in most cases protected by statutes, regulations, or other legal mandates. About Chico State: Graduate and undergraduate programs boast high-quality research experiences, exceptional faculty mentoring, and civic and global engagement opportunities. The campus motto, "Today Decides Tomorrow," is brought to life by inclusive pedagogy, experiential learning, and co-curricular programming. The Chico Experience prepares students to be critical thinkers, engaged citizens, and inspired stewards of environmental, social, and economic resources. Together, they will become leaders solving the challenges of the 21st century. The campus is located in Northern California, 90 minutes from the state capital, Sacramento, and a three-hour drive from the San Francisco Bay Area. Chico offers year-round natural beauty, outdoor leisure activities, and a thriving arts, music, and events scene. We acknowledge and are mindful that California State University, Chico stands on lands that were originally occupied by the first people of this area, the Mechoopda, and we recognize their distinctive spiritual relationship with this land and the waters that run through campus. The University is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Chico State is not a sponsoring agency for staff and management positions (i.e. H-1B Visas). Open Until Filled (Review of Applications will begin 08/02/22. Applications received after that date may be considered.) Closing Date/Time: Open until filled
CSU, Sacramento
6000 J Street, Sacramento, CA 95819, USA
Description: Working Title: College Advisor and Retention Specialist Classification Title: Student Services Professional III Posting Details Priority Application Deadline (Posting will remain open until filled): Sunday, July 31, 2022 at 11:55 p.m. Hiring Preference Not Applicable Position Summary Under the general direction of the Student Success Center Coordinator, and the general supervision of the Associate Dean for the College of Health and Human Services, the College Advisor & Retention Specialist performs a variety of complex and/or sensitive professional student service work from preadmission to the university through graduation. This work includes analysis of needs, considerable advisement of policy and eligibility requirements and the use of planning, interviewing and counseling techniques. Assignments require the application of a high degree of judgment, persuasiveness, imagination and professional skills and knowledge in the specified program or service area as well as a general understanding of the interrelationships and need for coordinated action to develop integrated solutions crossing organizational lines. When appropriate, the College Advisor & Retention Specialist develops approaches for possible implementation that meet specific program needs. The purpose of this work is to assist students in making timely progress toward their degree objectives; to provide learning experiences that supplement those in the classroom; and to assist and encourage students to utilize effectively the knowledge, skills and abilities learned during their university careers. The College Advisor & Retention Specialist works with the academic departments in College to collaborate with Chairs/faculty to identify and develop academic plans that will help students persist through graduation. The incumbent runs advising-related reports and analyzes data in conjunction with Chairs and designated advisors to determine targeted intervention strategies. Additionally, the incumbent partners/supports faculty in advising students on the major and creating opportunities for students in the College to decrease time to degree. The position requires considerable administrative planning to develop creative solutions that integrate approaches across organizational lines. The College Advisor & Retention Specialist is also responsible for recognizing specific program needs and for collaborating with academic departments to improve and develop approaches for implementation for student engagement and success. FLSA : Exempt (not eligible for overtime compensation under FLSA). This position is benefits-eligible. CSU Classification Salary Range : $4691 - $6683 per month Hiring Range : $4691 - $5188 per month Recruitment Type : Regular (probationary) Time Base : Full-Time Pay Plan : 12 month Work Hours : M-F 8 - 5 This is an on-site position. Department Information The College of Health and Human Services serves an array of students from first-time freshman to graduating seniors. The purpose of the Student Success Center is to provide holistic support services to aid in a student's university experience. The Center provides the following services: Academic Planning Basic Career Exploration Faculty Mentoring Major Program Exploration Major Advising Pre Public Health Health Science Referrals to Campus Resources Minimum Qualifications Knowledge and Abilities: The following knowledge and abilities as well as those listed at the lower levels in the Student Services Professional series are required for appointment into this classification. Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned. Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals. Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling. Education : Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related. Required Qualifications Experience University student services experience (e.g. advising, admissions, student programming or development) Experience working with students from various ethnic and socioeconomic backgrounds Knowledge, Skills, Abilities Ability to independently prioritize, plan and organize work in a fast-paced environment Strong interpersonal skills and the ability to provide direct programs and/or services to a diverse student population Excellent verbal and written communication skills and a demonstrated ability to communicate effectively in a diverse environment Ability to compile, prepare, write and review reports Proficiency using standard office software packages (e.g. Microsoft Office Suite) Familiarity working with school-based record/data systems/software (example: PeopleSoft) Ability to understand, interpret, analyze and apply complex rules, regulations and procedures Ability to understand and analyze the nature of problems presented by constituents, present solutions, and project the consequences of alternative courses of action Ability to carry out complex assignments without detailed instructions Ability to travel to off-site meetings/events Physical Requirements: - Ability to occasionally lift/carry/transport boxes for orientation or events. Conditions of Employment: Ability to pass a background check Preferred Qualifications 13. Experience working with students considered to be "at risk" 14. Master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field (may be substituted for one year of experience) 15. Experience with or a general understanding of program coordination 16. Knowledge of General Education in the California State University system 17. Knowledge and understanding of how the CSU Graduation Initiative interfaces with retention goals 18. Ability to accommodate a flexible work schedule that may include occasional evening or weekend work hours Required Licenses/Certifications N/A Documents Needed to Apply Resume, cover letter, and a diversity statement of up to 500 words discussing your commitment to supporting diverse groups of students and their academic requirements. Failure to upload these documents to the online application may result in disqualification. About Sac State Sacramento State is located in the heart of California's capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the "Farm-to-Fork Capital," is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State's 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: " As California's capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement. " As the regional hub of higher education, Sac State is dedicated to student success , diversity, equity and inclusion , community engagement , philanthropy , and campus safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State ? page. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. One variation of background check required could be a LiveScan screening, which involves submitting fingerprints at a certified LiveScan Service Center. COVID-19 Vaccine Certification Information: CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr-empservices@csus.edu Out of State Employment Policy Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/internal/your-hr/benefits/reasonable-accomodation.html . The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/compliance/hr-compliance/mandatory-dhr-training.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification : Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Eligibility Verification Selected candidate must furnish proof of eligibility to work in the U.S.. California State University, Sacramento is a sponsoring agency (i.e. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Closing Date/Time: Open until filled
Description: Working Title: College Advisor and Retention Specialist Classification Title: Student Services Professional III Posting Details Priority Application Deadline (Posting will remain open until filled): Sunday, July 31, 2022 at 11:55 p.m. Hiring Preference Not Applicable Position Summary Under the general direction of the Student Success Center Coordinator, and the general supervision of the Associate Dean for the College of Health and Human Services, the College Advisor & Retention Specialist performs a variety of complex and/or sensitive professional student service work from preadmission to the university through graduation. This work includes analysis of needs, considerable advisement of policy and eligibility requirements and the use of planning, interviewing and counseling techniques. Assignments require the application of a high degree of judgment, persuasiveness, imagination and professional skills and knowledge in the specified program or service area as well as a general understanding of the interrelationships and need for coordinated action to develop integrated solutions crossing organizational lines. When appropriate, the College Advisor & Retention Specialist develops approaches for possible implementation that meet specific program needs. The purpose of this work is to assist students in making timely progress toward their degree objectives; to provide learning experiences that supplement those in the classroom; and to assist and encourage students to utilize effectively the knowledge, skills and abilities learned during their university careers. The College Advisor & Retention Specialist works with the academic departments in College to collaborate with Chairs/faculty to identify and develop academic plans that will help students persist through graduation. The incumbent runs advising-related reports and analyzes data in conjunction with Chairs and designated advisors to determine targeted intervention strategies. Additionally, the incumbent partners/supports faculty in advising students on the major and creating opportunities for students in the College to decrease time to degree. The position requires considerable administrative planning to develop creative solutions that integrate approaches across organizational lines. The College Advisor & Retention Specialist is also responsible for recognizing specific program needs and for collaborating with academic departments to improve and develop approaches for implementation for student engagement and success. FLSA : Exempt (not eligible for overtime compensation under FLSA). This position is benefits-eligible. CSU Classification Salary Range : $4691 - $6683 per month Hiring Range : $4691 - $5188 per month Recruitment Type : Regular (probationary) Time Base : Full-Time Pay Plan : 12 month Work Hours : M-F 8 - 5 This is an on-site position. Department Information The College of Health and Human Services serves an array of students from first-time freshman to graduating seniors. The purpose of the Student Success Center is to provide holistic support services to aid in a student's university experience. The Center provides the following services: Academic Planning Basic Career Exploration Faculty Mentoring Major Program Exploration Major Advising Pre Public Health Health Science Referrals to Campus Resources Minimum Qualifications Knowledge and Abilities: The following knowledge and abilities as well as those listed at the lower levels in the Student Services Professional series are required for appointment into this classification. Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned. Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals. Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling. Education : Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related. Required Qualifications Experience University student services experience (e.g. advising, admissions, student programming or development) Experience working with students from various ethnic and socioeconomic backgrounds Knowledge, Skills, Abilities Ability to independently prioritize, plan and organize work in a fast-paced environment Strong interpersonal skills and the ability to provide direct programs and/or services to a diverse student population Excellent verbal and written communication skills and a demonstrated ability to communicate effectively in a diverse environment Ability to compile, prepare, write and review reports Proficiency using standard office software packages (e.g. Microsoft Office Suite) Familiarity working with school-based record/data systems/software (example: PeopleSoft) Ability to understand, interpret, analyze and apply complex rules, regulations and procedures Ability to understand and analyze the nature of problems presented by constituents, present solutions, and project the consequences of alternative courses of action Ability to carry out complex assignments without detailed instructions Ability to travel to off-site meetings/events Physical Requirements: - Ability to occasionally lift/carry/transport boxes for orientation or events. Conditions of Employment: Ability to pass a background check Preferred Qualifications 13. Experience working with students considered to be "at risk" 14. Master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field (may be substituted for one year of experience) 15. Experience with or a general understanding of program coordination 16. Knowledge of General Education in the California State University system 17. Knowledge and understanding of how the CSU Graduation Initiative interfaces with retention goals 18. Ability to accommodate a flexible work schedule that may include occasional evening or weekend work hours Required Licenses/Certifications N/A Documents Needed to Apply Resume, cover letter, and a diversity statement of up to 500 words discussing your commitment to supporting diverse groups of students and their academic requirements. Failure to upload these documents to the online application may result in disqualification. About Sac State Sacramento State is located in the heart of California's capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the "Farm-to-Fork Capital," is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State's 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: " As California's capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement. " As the regional hub of higher education, Sac State is dedicated to student success , diversity, equity and inclusion , community engagement , philanthropy , and campus safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State ? page. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. One variation of background check required could be a LiveScan screening, which involves submitting fingerprints at a certified LiveScan Service Center. COVID-19 Vaccine Certification Information: CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr-empservices@csus.edu Out of State Employment Policy Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/internal/your-hr/benefits/reasonable-accomodation.html . The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/compliance/hr-compliance/mandatory-dhr-training.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification : Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Eligibility Verification Selected candidate must furnish proof of eligibility to work in the U.S.. California State University, Sacramento is a sponsoring agency (i.e. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Closing Date/Time: Open until filled
MISSOULA COUNTY, MONTANA
Missoula, MT, United States
Definition TO APPLY : Please complete all sections of the online application, even if a resume is submitted or requested. Please attach to your completed application: a letter of interest, a resume, current CPR certification, and t he results of a Montana Job Service E-Skills typing test. Please call Julissa Hensel at 406-218-7480, or Laurie Dunagan at 406-728-7060 and they will e-mail you the link to the test. Please attach a printed version of your test results that show your wpm (words per minute) score. Typing tests from other agencies/companies will not be accepted. Links to typing test results will not be accepted. Incomplete applications will be disqualified. Complete job description available upon request to the Department of Human Resources. Performs duties requiring responsible judgement and close adherence to Vaccine for Children (VFC) and private payor policies and protocols, including a variety of advanced clerical, reception and claims duties such as assessing client payor source and income to determine eligibility for publicly and privately funded vaccinations, and other
