47 Customer Service jobs

Position Information Are you passionate about helping individuals on their journey to recovery? Are you a registered Alcohol and Other Drug Services (AODS) Counselor? If so, apply today to be an AODS Intake Interviewer Extra-Help! Starting salary up to $32.43/hour* depending upon experience! Please note: All employees in this job classification must be registered and maintain an AODS Counselor Certification. A list of approved certification agencies recognized by the Department of Health Care Services may be found here . See the "Minimum Qualifications" section of this job announcement for more information about this requirement. The County of Sonoma Department of Health Services is seeking a dedicated and compassionate individual to fill the role of an Alcohol and Other Drug Services (AODS) Intake Interviewer. The AODS Intake Interviewer provides daily direct client services related to intake and assessments and provides orientation to clients. Additionally, this position troubleshoots schedules and supports clients throughout their program participation. Other responsibilities include: Explaining all program rules, objectives, payment schedules, and requirements Assessing the client’s substance use utilizing standardized evaluation tools Creating client program schedules, gathering data, and completing, translating, and maintaining all records and all relevant caseload documentation Conducting program mid-point face-to-face interviews Preparing and submitting referral forms and related documents to the courts, the justice system, and the Department of Motor Vehicles Attending required staff meetings and training sessions The ideal candidate will possess: Knowledge of alcohol and other drugs and the impact on the individual Experience working with diverse populations Knowledge of universal precautions and relevant privacy and confidentiality laws and standards Excellent communication skills Knowledge of trauma-informed care principles A working knowledge of community resources and substance use disorder services The ability to multi-task and work in a fast-paced environment Empathy, positivity, and patience De-escalation skills and First Aid/CPR Certification are desirable EXTRA-HELP EMPLOYMENT Extra-help employees relieve or augment permanent staff. Intermittent, extra-help employees are not in the classified civil service and do not have property rights to permanently allocated positions. In addition, they do not receive most regular employee benefits such as long-term disability insurance coverage; accrual of vacation; participation in the County retirement program; or eligibility to take promotional examinations. I ntermittent, extra-help employees are limited in their employment to a maximum of 1,380 hours within any twelve-month consecutive period. Extra-help employees who meet the eligibility requirements may qualify for a County contribution toward medical coverage. This recruitment is being conducted to fill an Extra-Help Alcohol and Other Drug Services Intake Interviewer position in the Department of Health Services. This employment list may also be used to fill future extra-help positions as they occur during the active status of this list. * Salary is negotiable within the established range. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education and Experience: Any combination of training and experience that would provide the opportunity to acquire the knowledge and abilities listed. A typical way to obtain the required knowledge and abilities would be: Successful completion of twelve (12) semesters units college level coursework in alcohol and drug studies, psychology, counseling, social work or a closely related field and one year of program or administrative support experience, preferably in the area of alcohol and other drug services programs. For positions in the Drinking Driver Program: California State Department of Alcohol and Drug Programs requires two years of experience which meets the requirements of Title IX of the California Administrative Code in providing services to persons with alcohol and/or drug problems. One year (24 semester units) of college level education including twelve (12) semester units of alcohol and other drug studies, psychology, counseling, social work or a closely related field may be substituted for one (1) year of the required experience. Special Qualification: All employees of this class must register, obtain, and maintain a Counselor Certification as defined by the California Code of Regulations, Chapter 8: Certification of Alcohol and Other Drug Counselors. Upon appointment to this class, employees will have six months to register and five years to obtain Certification from an ADP approved certifying organization whose curriculum includes a minimum of 240 hours of formal classroom training. Human Resources will waive the Counselor Certification requirement for licensed professionals (or registered interns) who successfully pass a written examination similar to that administered for Certification. This examination will be administered by the Sonoma County Human Resources Department, and will be designed to measure those areas included in the curriculum required for certification. Additional Special Qualification: Some positions may require the ability to fluently speak and write a language other than English. Knowledge, Skills, and Abilities Knowledge of: County program policies and procedures; County, State and Federal laws governing public alcohol and other drug abuse programs; laws, rules, regulations and department policies related to client confidentiality; counseling techniques related to the treatment of alcohol and drug abusing clients; basic principles of individual and group behavior; basic interviewing techniques and procedures; socio-economic, environmental, and cultural factors affecting the behavior of alcohol and drug abusing persons; the needs, problems, attitudes and behavior problems of the alcohol and drug abusing person; services and resources provided through other governmental agencies and community-based organizations; other related alcohol and other drug program laws that impact the provision of services such as Medi-Cal, motor vehicle, penal, and criminal justice codes. Ability to: understand and apply County alcohol and other drug program policies and procedures; learn about the specific provisions of the full spectrum of alcohol and other drug services provided by both Sonoma County and other community service providers; interview a variety of clients, including hostile clients, to gather all needed information in a manner that develops trust and cooperation; select and apply appropriate evaluation tools to recognize and record behavioral and physical conditions of the alcohol and drug abusing client; provide consultative services in complex situations involving behavioral and physiological conditions of the alcohol/drug client; evaluate the behavioral and physiological conditions of the alcohol/drug client; analyze situation accurately and adopt an effective course of action; recognize problems which call for the use of public and private community resources; effectively listen, mediate and resolve complaints; read, interpret, apply, and explain complex regulations and reports; communicate effectively with persons from a variety of social, cultural, and economic backgrounds; establish and maintain effective work relationships with all types of persons encountered in the course of work; develop rapport and maintain cooperative relationships with clients and service providers; read, understand, apply and explain regulations and procedures governing job training programs; work effectively as part of a multi-disciplinary team; operate a variety of routine office support machines and equipment including calculators, copiers, facsimile, printers and peripheral devices; use computers and related equipment as necessary for job assignments. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions are used to evaluate your qualifications. Please provide sufficient information to allow for a thorough evaluation of your qualifications. The selection procedure will consist of the following examination: An Application and Supplemental Questionnaire Appraisal Examination (pass/not pass) will be conducted to evaluate each applicant's combination of educational coursework, training, experience, knowledge, and abilities that relate to this position to ensure satisfaction of the minimum qualifications for this position. Candidates who possess the minimum qualifications for the position will be placed on an extra-help employment list and referred to the department. The department may contact candidates from the employment list who possess the most appropriate job-related qualifications for further consideration. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: BH HR Technician: RR IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County contribution toward the premium (the contribution amount varies by bargaining unit. For specific details, please refer to the applicable MOU). A County contribution to a Health Reimbursement Arrangement is available for some bargaining units. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: Continuous

What You'll Be Doing Wake County Health and Human Services is seeking a shining star Customer Service rep with a friendly and positive attitude ready for a rewarding career in civil service! We are currently seeking an energetic Customer Service Representative with a desire to help families, the elderly and children receive the help and services they need to live healthy lives in our community. The Customer Service Representative will provide customer service to citizens of Wake County and employees. This position will work mainly with the Family and Children’s Medicaid (FCMA) and Food and Nutrition Services (FNS) teams. This position offers the unique opportunity to work with and learn about programs and sections of Human Services with an award-winning local government preparing you for a long, stable career in civil service with career advancement and growth opportunities, free educational and training classes, tuition reimbursement programs, potential eligibility in the Public Service Loan Forgiveness (PSLF) Program, online University Discounts and more. Click on the link below to see our 2024 employee benefits package to find out more about the innovative ways Wake County takes care of, supports, and encourages our employees to grow to their full potential. Apply today to join #TeamWake Wake County Employee Benefits 2024 2024 Benefits Guide - FINAL 11.1.23.pdf (amazonaws.com) About Our Team Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs. The Basics (Required Education and Experience) High school diploma or GED Six months of job-related experience Equivalent education and experience are accepted Beyond the Basics (Preferred Education and Experience) Fluency in Spanish NCFAST experience OnBase experience Excellent customer service skills Additional administrative or accounting training Two years or more administrative experience Human Services experience How Will We Know You're 'The One'? Client/Customer Service Communication Data Collection Interpersonal Skills Teamwork Attention to Detail About This Position Location: Human Services Center Swinburne Raleigh, NC 27609 Employment Type: Regular Work Schedule: Mon - Fri 8:00 am - 5:15 pm Hiring Range: $16.65 - $27.48 Posting Closing Date: 7:00 pm on 12/5/2023 What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Pay Range: $52,768 - $68,599 annual compensation Job Posting Closing on: Friday, December 15, 2023 Workdays & Hours: Able to work various work schedules if needed to support 7am - 7pm Call Center hours Monday - Friday. These schedules can include working various locations, various shift hours and occasional extended shift hours and weekend hours. Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities, and much more. The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability. The City of Fort Worth Water Department in our Customer Care Division is seeking to fill a Call Center Customer Service Supervisor position. The Customer Service Supervisor will be responsible for providing and resolving complex customer services issues on behalf of the Water Department for various issues and concerns. Responsible for Initiating and recommending improvements for service delivery and quality assurance. Providing complex staff assistance to managerial staff. Minimum Qualifications: High school diploma or GED certificate supplemented by specialized training in accounting, customer relations or another related field. Four (4) years of responsible customer service experience within the area of assignment, including one (1) year of administrative and/or lead supervisory experience. Preferred Qualifications: At least three years working as a Supervisor in a fast paced, high volume call center environment. Experience working with call center related programs and/or systems (e.g. Customer Relationship Management, Outbound Dialer, Delinquent Account Management and Automatic Call Distributor). Working knowledge of complex principles and practices, current technology and operational knowledge of a call center environment. Operational knowledge of the AS400 billing system. Bilingual skills English/Spanish. The Call Center Customer Service Supervisor job responsibilities include: Lead the development and adherence to policies and procedures. Recruit, train, monitor job performance, and coach staff. Execute performance evaluations. Perform quality monitoring of work processes. Coordinate activities with other divisions within the city, outside agencies and the general public. Provide highly responsible and complex staff assistance to managerial staff. Working Conditions Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, walking and repetitive motions. Physical Demand Sedentary Work - Depending on assignment, positions in this class typically exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Conditions of Employment The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor. The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions. Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.

Description: CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun. Major Duties Under general supervision, the Customer Service Assistant performs basic customer service and receptionist duties including but not limited to answering and screening telephone calls, emails, and assists with walk-ins. The incumbent acts as the first line Student Housing representative to residents, parents, and other customers/clients regarding various issues within the department. • Handles cash and other payments for various Housing-related services, assists in maintaining the database for the on-line Off Campus Housing Guide, and assists the Front Office Manager in giving directions to student assistants. • Coordinates lost or damaged key processes, accepts and processes payments for various departmental services, and maintains a neat and orderly reception area. • Processes requests from off campus property owners for listing services, and inputs and deletes information in the on-line Off Campus Housing database as appropriate. • Performs other duties as assigned. *NOTE: To view the full position description copy and paste this link into your browser: https://mycsun.box.com/s/w6cbi7roeapok9x7qxu8n52cfvmxdry4 Qualifications • Equivalent to one (1) year of full-time, general office clerical work that has provided the applicant with the knowledge and abilities listed. • Equivalent to full-time college or university education/vocational school training in business or job-related field may be substituted for the required experience on a year for year basis. Knowledge, Skills, & Abilities • Working knowledge of correct English grammar, spelling, and punctuation; and office methods and basic filing systems procedures and practices. • Ability and specialized skills to: learn, interpret, and communicate applicable university infrastructure, policies, and procedures; perform multiple tasks in a busy work environment; identify and resolve routine clerical problems; screen telephone calls, visitors and mail. • Ability to establish and maintain cooperative working relationships; perform basic mathematical functions; read and write a level appropriate to the duties of the position; and operate standard office equipment and software. • Position travels from housing across campus to various locations which may require heavy walking or the utilization of a powered cart. Pay, Benefits, & Work Schedule • The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver and more. • Classification: Administrative Support Assistant / 1032 / Grade: 1 • The anticipated HIRING RATE: $3338 per month, dependent upon qualifications and experience. The salary range for this classification is: $3338 - $4097 per month. • HOURS: Full Time; 40 hours per week; Monday through Friday. This position is considered "Essential Personnel" and reports to work during campus closures/emergency situations. • REG: This is a Regular position with a one-year probationary period. General Information • Applications received through December 14, 2023 will be considered in the initial review and review of applications will continue until position is filled. • This position is a sensitive position as designated by the CSU. • A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. • The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. • In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California. • Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers • The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. Equal Employment Opportunity CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, ancestry, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, covered military and veteran status, and disability. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101. Closing Date/Time: Open until filled

Pay Range: $20.44/hr. - $25.55/hr. Job Posting Closing on: Thursday, December 7, 2023 Workdays & Hours: Monday - Friday 8am - 5pm; Some evening work required. Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities, and much more. The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability. A Sr. Customer Service Representative job is available with the City of Fort Worth Development Services Department. The Development Services Department seeks to make the City of Fort Worth the most livable city in Texas by promoting orderly growth and development, safe construction and neighborhood vitality. The Customer Service section helps complete this mission by functioning as the front line for the department. Minimum Qualifications: High School Diploma/GED. Three (3) years of increasingly responsible customer service experience. Preferred Qualifications: Municipal customer service or permitting experience. Advanced customer service experience, building internal & external relationships. The ability to effectively communicate with customers with varying levels of expertise. Problem solving & de-escalation experience. Excellent written and verbal communication. Queue management system experience. GIS, Accela Automation, Microsoft Word, Outlook and Excel skills. ICC Permit Technician Certification. Bilingual skills: English/Spanish. The Sr. Customer Service Representative job responsibilities include: Reviews, updates and issues registrations, licenses, and permits in accordance with applicable codes and ordinances; and assesses applicable fees. Responds to customer inquiries and complaints in a timely and efficient manner; resolves problems related to registrations, building permits and other related permits. Explains applicable codes, ordinances, policies and procedures via phone, electronic communication and face-to-face interactions. Responsiveness, efficiency and effectiveness of assigned customer service programs and service delivery. Working Conditions Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, stooping, kneeling, crouching, reaching, walking, repetitive motions, climbing, balancing, pushing, pulling and lifting. Physical Demands Sedentary Work - Depending on assignment, positions in this class typically exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or or constantly having to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Conditions of Employment The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor. The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions. Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.

TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 * More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: Veteran- DD214 showing honorable discharge. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Jay Gainer, (830) 796-4413 PHYSICAL WORK ADDRESS: Hill Country State Natural Area, 10600 Bandera Creek Road, Bandera, Texas 78003 GENERAL DESCRIPTION : Under the direction of the Office Manager, this position is responsible for performing various clerical and administrative duties at Hill Country State Natural Area. Performs entry-level to routine customer service work. Responsibilities include providing customer service and information to the public, revenue collection, licensing and permit sales, automated campsite registration, accounting for daily revenue and ancillary product sales. Prepares reports and correspondence, operates credit card machine, campsite registration and computer and license sales machine. Performs general cleaning of park headquarters. Performs additional duties as assigned. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Complies with all Agency, Division, and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS : Education : Graduation from High School or GED Experience : One year experience in general clerical, cash handling or customer service. Licensure : If driving is required, applicant must possess a valid State driver's license. PREFERRED QUALIFICATIONS : Experience : Six months of clerical experience in clerical work such as accounting, typing, filing, record keeping, data entry; Six months of experience in use of automation equipment or word processing and spreadsheet equipment and software; Six months experience in customer service; Six months working with the public and handling monies. KNOWLEDGE, SKILLS AND ABILITIES : Knowledge of general office procedures; Knowledge of administrative and clerical procedures; Knowledge of basic mathematics; Knowledge of telephone procedure and etiquette; Skill in effective verbal and written communication; Skill in using standard office equipment; Skill in using MS Word, Excel and Outlook; Skill in providing quality customer service in a courteous and professional manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Skill in managing several projects simultaneously; Skill in making sound judgment decisions based upon data available and in short time frames; Ability to accurately handle cash transactions and account for revenue collected; Ability to utilize an automated camper registration; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities; Ability to work under stressful conditions; Ability to communicate and interact effectively with members of the public and to respond to public inquires in a timely manner; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS : Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; Required to adjust to changing schedules; Required to work overtime as necessary; May be required to operate a State vehicle; Required to travel 5%; Must conform to TPWD dress and grooming standards, work rules and safety procedures; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Dec 14, 2023, 11:59:00 PM

Requirements MOS Code: None Education and Experience : A High School diploma, GED, or higher and four (4) years customer service and billing experience including one (1) year in a supervisory capacity. Licenses and Certificates : None. Special Requirements: Positions requiring a CDL or positions of a safety sensitive are subject to drug and alcohol testing in accordance with federal regulations. General Purpose Under general supervision, implement, direct and supervise customer relations and service activities including automated billing. Typical Duties Provide and supervise customer service communications, and account activity. Involves: Call monitoring for quality assurance purposes, provide feedback to call takers, provide coaching and training to call takers to enhance the customer’s experience and first call resolutions. Respond to and resolve complex customer complaints including billing discrepancies, processing practices and service quality complaints of internal and external customers courteously and professionally. Explain billing process to customers and employees. Investigate and resolve issues regarding specific jobs between assigned department and customers. Negotiate settlement agreements as authorized. Audit complex customer activity, financial records and databases to identify if adjustments are warranted. Prepare responses to customers. Service customer accounts (meter reading, billing, delinquent action, water service, permits and licenses, field inspections). Coordinate activities and special projects between customer service and other divisions. Plan and coordinate daily workflow and work order assignments to initiate service (new, transfer, changes, installment). Assure rules and regulations are followed. Assure orders to initiate services are completed accurately and timely and update customer account history. Collect payments for services, fees, utility bills, taxes, permits or admissions from customers. Manage and maintain customer records. Assist employees in the application of rate structures and computer systems. Administer and supervise billing functions. Involves: Set billing schedule of several different billing cycles, assign appropriate due dates, mail billing statements. Operate billing computer systems, address operational and systematic problems, and make recommendations for system enhancements. Send delinquent action notices when appropriate. Grant extensions on overdue accounts. Make recommendations for service improvements in work areas. Involves: Assist in the evaluation of operations, policies and procedures as they relate to customer service. Assist in managing accounting functions. Involves: Post daily payments and customer account adjustments, reconcile accounts receivable and cash accounts. Update daily cash files, account adjustment files and billing corrections on computer system. Record data correctly in general ledgers, and generate associated reports. Maintain filing system logs and keep records and reports. Supervise assigned staff. Involves: Schedule, assign, instruct, guide and check work. Appraise employee performance. Provide for training and development; enforce personnel rules and regulations, and work behavior standards firmly and impartially. Counsel, motivate and maintain harmony. Interview applicants. Recommend hiring, termination, transfers, discipline, merit pay or other employee status changes. General Information For the complete job specification, click here . Important Note: The r equired Supplemental Questions and answers are considered an examination component and will generate a score. Applicants are being tested on a conditional basis pending a review of minimum qualifications. Applications will be reviewed for applicants who pass the Supplemental Questions exam. Per CSC Rules & Regulations, after review of the minimum qualifications for applicants that pass the Supplemental Questions exam, a passing score, combined with applicable seniority points and veteran points, will be used to create a list of candidates. Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received. Note: This is a new advertisement for Customer Relations & Billing Supervisor. You must apply if you are still interested in this position. A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete. To qualify for this position, the required education, experience, knowledge, and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position. Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position. BENEFITS LIFE AND HEALTH INSURANCE Every regular, full-time employee who is paid by the City, shall be entitled to receive group life, accidental death and dismemberment insurance, health insurance coverage as provided by the City. Employees shall be eligible for enrollment during the City's designated enrollment period. (Amended 08/28/07) Employees shall have the option of membership in a qualified health maintenance organization (HMO) as an alternative to health insurance coverage. Should an employee opt for HMO membership, the City shall contribute to the HMO an amount equal to the health insurance premium the City would have otherwise been obligated to pay on the employee's health insurance coverage. Any difference between the amount the City contributes and the cost of HMO membership shall be deducted from the employee's paycheck and forwarded to the HMO. ELIGIBILITY FOR VACATION LEAVE All regular employees who are regularly scheduled to work on an average, a minimum of twenty (20) hours per week, who have held a position in the City Service for a period of six months from date of employment, shall be eligible for vacation allowance as hereinafter set forth. Part-time employees shall accrue vacation leave at a pro-rated amount of full-time entitlement based on the number of hours that they are scheduled to work. Employees covered by collective bargaining agreements shall accrue vacation as provided in the applicable agreement. Regular employees in the City Service shall accrue vacation credit at the following rates per pay period, calculated from the date of employment of each employee: For 0 - 5 years of service (12 days): 40 hour per week employees - 3.70 hours per biweekly pay period For >5 to 15 years of service (17 days): 40 hour per week employees - 5.24 hours per biweekly pay period For >15 or more years of service (20 days): 40 hour per week employees - 6.16 hours per biweekly pay period SICK LEAVE WITH PAY Employees shall be entitled to accrue sick leave with pay in accordance with the Rules of the Civil Service Commission. ACCIDENT WITH PAY LEAVE The Amended Section 4.4 of the Ordinance shall become effective upon adoption and shall apply to occupational injuries and occupational diseases occurring on and after date of adoption. Occupational injuries and occupational diseases occurring before such date will be governed by the Ordinance in effect at the time of the date of injury or disease. PREGNANCY LEAVE A) Pregnancy shall be treated the same as any other temporary physical disability. B) An employee on pregnancy leave shall use accumulated and unused regular sick leave time and then (unless granted use of special sick leave) shall be on leave without pay, unless the employee chooses to use any accumulated and unused annual leave. C) An employee going on pregnancy leave shall give written notice to her department head with appropriate medical verification. Before returning to work from pregnancy leave, the individual will provide appropriate medical documentation releasing the employee to return to work, as is required for any individual who has been on leave for a temporary physical disability. LEGAL HOLIDAYS The following days are hereby declared legal holidays for all the City departments, provided that the provisions of this section shall not apply to members of the Fire Department whose duties are to prevent or extinguish fires, or to members of the Police Department whose duties are those of law enforcement: (Amended 10/03/95) 1.First day of January (New Year's Day) 2.Third Monday in January (Martin Luther King Holiday) 3. Thirty-first day in March(Cesar Chavez Day) 4.Last Monday in May (Memorial Day) 5. June 19 (Juneteenth) 6.Fourth day of July (Independence Day) 7.First Monday in September (Labor Day) 8. Eleventh Day in November (Veteran's Day) 9.Fourth Thursday in November (Thanksgiving Day) 10. The Friday following the fourth Thursdayin November (Day after Thanksgiving) 11.Twenty-fifth Day in December (Christmas Day) 12.Employee's Birthday In addition to the above days, the following days are also declared to be legal holidays:1. Any day designated as a holiday by City Council.2. When any legal holiday falls on a Saturday, the preceding Friday shall be considered a legal holiday.3. When any legal holiday falls on a Sunday, the following business day shall be considered a legal holiday. Closing Date/Time: 12/5/2023 11:59 PM Mountain

Job Posting Title Behavioral Risk Factor Surveillance System Interviewer - Temporary Agency 340 OKLAHOMA STATE DEPARTMENT OF HEALTH Supervisory Organization 340 Center for Health Statistics Job Posting End Date (Continuous if Blank) Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Part time Job Type Temporary Compensation The hourly rate for this position is $15.50. Job Description Location: 123 Robert S Kerr Ave Oklahoma City, OK 73102 Salary: $15.50 Full Time /Part Time: Part-Time Work Schedule: Monday-Saturday Primary Hours: Monday-Thursday 10am-8pm Friday 10am-7pm Saturday 9am-3pm Why you’ll love it here! RESPECT. COLLABORATION. SERVICE. The Oklahoma State Department of Health (OSDH) is committed to leading Oklahoma to prosperity through health. Our mission is to protect and promote health, prevent disease and injury, and cultivate conditions by which Oklahomans can thrive. Check out why were are passionate about public health and believe it is the career for you!!! What is Public Health? Oh yeah, did we mention perks? We know that benefits matter and that is why we offer a competitive benefits package for all eligible employees. Generous state paid benefit allowance to help cover insurance premiums. A wide choice of insurance plans with no pre-existing condition exclusions or limitations. Flexible spending accounts for health care expenses and/or dependent care. Retirement Savings Plan with a generous match. 15 days of vacation and 15 days of sick leave the first year for full time employees. 11 paid holidays a year. Student Loan repayment options & tuition reimbursement. Employee discounts with a variety of companies and venders. Longevity Bonus for years of service Position Description: This position collects data on personal behaviors that affect health by conducting telephone surveys (included but not limited to the Oklahoma Behavioral Risk Surveillance System (BRFSS) Duties: Conducts telephone interviews Provide customer service to Oklahomans Accurately codes survey responses Follows study protocols Other Duties: Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior. Works effectively in team environment, participating and assisting their peers. Minimum Qualifications: Requirements consist of a high school diploma or GED and at least one year of Call Center/Customer Service experience. Valued Knowledge, Skills and Abilities: Knowledge of office methods and procedures; of telephone procedures and standard business communications; of grammar, punctuation, spelling, and basic mathematics. Skill is requires to operate office machines including computers/PCs. Ability is required to follow oral and written instructions; to independently follow established protocols, encourage respondents to answer questions, probe and clarify if needed and to establish and maintain effective working relationships with co-workers. Physical Demands and Work Environment: Work is typically performed in an office setting with a climate-controlled settings and exposure to moderate noise level. While performing the duties of the job, employee is required to talk, stand, walk, and reach with hands and arms. This position requires long period of sitting and daily use of computer and phone. Telework: This position is Hybrid and is subject to OSDH policy and supervisor’s discretion. Application Requirements: If education, certification or licensure is required to meet qualifications, applicants must provide documentation by the time of interview. All applicants are subject to a background check and must be legally authorized to work in the United States without visa sponsorship. Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current State of Oklahoma employees must apply for open positions through their Workday account. Go to Careers app on WD home screen>Click on 'Find Jobs-Internal State of Oklahoma'.

CAREER DESCRIPTION CUSTOMER SERVICE REPRESENTATIVE SALARY INFORMATION In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates: Effective June 28, 2024 - 4.25% increase Effective June 27, 2025 - 4.00% increase Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. THIS RECRUITMENT IS OPEN TO THE PUBLIC This recruitment will establish an open eligible list. The eligible list established through this recruitment will be used to fill current/future vacancies in Clerk-Recorder and/or any other agencies within the County of Orange. This recruitment may also be used to fill positions in similar and/or lower classifications throughout the County of Orange. DEADLINE TO APPLY This recruitment will be open for a minimum of five (5) business days and will remain open on a continuous basis until 11:59PM (PST) on the day the County’s needs are met. Qualified applicants are encouraged to apply immediately. ORANGE COUNTY Orange County is a desirable place to live - and is one of the premier employers in the region, as well as the third largest populated County in California. At the County you will find variety, individual opportunity, job satisfaction, and the pleasure of working with colleagues who are dedicated to making a positive difference. You can learn more about the County of Orange by clicking here . CLERK-RECORDER The Clerk-Recorder is responsible for issuing, handling, and safeguarding a variety of public records, including property records, marriage licenses, and birth and death certificates. The Clerk-Recorder utilizes an Electronic Recording Delivery System (ERDS), which allows for the County of Orange and other Partner Counties in the State of California to electronically record property documents. The Clerk-Recorder is in charge of overseeing the Orange County Archives, which is the main repository for historical property documents and vital records. Click here to learn about the Clerk-Recorder Department. THE OPPORTUNITY The Customer Service Representative (CSR) is the first line of contact for Clerk-Recorder customers. This position provides customer service in an office setting, which includes, but is not limited to, the following: greeting and assisting customers in person, email or over the telephone, answering to inquiries about various public records, reviewing and accepting applications, issuing licenses and certificates, collecting fees and cashiering purchase transactions, establishing a rapport, projecting a professional tone, addressing complaints, recording notes electronically for each call, responding to email inquiries, assisting clients with program applications, and completing other work assigned. MINIMUM QUALIFICATIONS AND CORE COMPETENCIES The ideal candidate will demonstrate knowledge and experience in the following core competencies: TECHNICAL SKILLS Modern office practices and procedures, including filing methods and systems and operation of office equipment. Handling confidential and sensitive information Performing difficult office work requiring independent judgment, accuracy, and speed. Understanding, interpreting, and applying complex procedures, rules and regulations, and directions in order to process or to verify the accuracy of information or documents. Demonstrating intermediate to expert proficiency with Microsoft Office (Excel, Word, Access, PowerPoint) Exercising discretion when conducting analysis of issues and data to support program policy and decision making. EFFECTIVE COMMUNICATION Presenting ideas and complex material clearly, concisely, logically, and persuasively both verbally and in writing Speaking and writing effectively using correct grammar to convey complex information clearly and articulately. Working effectively and interacting with department staff, other agencies, vendors, and the public in a professional manner at all times. Listening actively to customers to gain a full understanding of issues. Establishing and maintaining cooperative working relationships with peers, supervisors, managers, customers, and the public Providing work-in-progress status updates proactively and informs others when work is completed. CUSTOMER SERVICE Listening skills to identify customer’s needs. Handling customer questions and complaints Interacting in a considerate and sensitive manner demonstrating kindness, patience, and empathy Seeking to provide the highest quality service to all customers. ORGANIZATION AND PLANNING Performing work timely and accurately in a high volume and fast paced environment Possessing strong organizational and planning skills that allow them to be highly productive and efficient to meet deadlines. Working independently and effectively to prioritize multiple, competing tasks. PROBLEM SOLVING Adapting to change and different processes quickly and positively. Seeking ways to contribute to the department's goals and missions. Achieving results by taking initiative and identifies solutions to problems that are identified. Using analytical abilities to problem solve and creatively seek alternative solutions. Some assignment may require travel among County facilities. Formulating and presenting recommendations following analysis MINIMUM QUALIFICATIONS Click here for complete classification description for Customer Service Representative. NOTE: Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S.). SPECIAL REQUIREMENTS Possession of a valid California drivers' license, Class C or higher and a clean driving record while employed in this classification may be required by the date of appointment as position may involve traveling to several satellite offices located in north and south Orange County. A driving records check consisting of a Department of Motor Vehicles (DMV) check may be conducted to verify the clean driving record. RECRUITMENT PROCESS Human Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step and notified of all further procedures applicable to their status in the competition. Application Screening (Refer/Non-Refer) Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those candidates that meet the qualifications as listed in the job bulletin will be referred to the next step. Online Assessments (Weighted 100%) Candidates whose applications reflect the most job-related experience and training will be invited to online assessments. Only the most qualified candidates will be referred to the next step. Veterans Employment Preference Policy (VEPP) The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here (Download PDF reader) (Download PDF reader) to review the policy. Based on the Department's needs, the selection procedures listed above may be modified. Candidates will be notified of any changes in the selection procedures Eligible List Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. ADDITIONAL INFORMATION Please see below for important information regarding COVID 19 related requirements Effective April 3, 2023, it is strongly recommended that County employees working in health care settings and correctional facilities follow vaccination and booster guidelines provided by the California Department of Public Health (CDPH) and the Centers for Disease Control and Prevention (CDC). Please click here to see the latest guidance for more details. EMAIL NOTIFICATION: Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . FREQUENTLY ASKED QUESTIONS: Click here for additional Frequently Asked Questions. For specific information pertaining to this recruitment, please contact Sam Apraku at 714-834-3116 or at Samuel.Apraku@ac.ocgov.com EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Non-Management Benefits In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits. http://www.ocers.org/active-member-information Click here for information about benefits offered to County of Orange employees. Closing Date/Time: Continuous

If you are a current City of Olathe employee, please click this link to apply through your Workday account. Employment Type Part Time (up to 19 hours) Job Summary Salary Range: $17.13 - $18.43 KEY RESPONSIBILITIES : (Part-time) Provide exceptional customer service to patrons via phone, online, and in-person Follow center policies and practices, monitor customer access to facility and programs and enforce center policies with respect and consistency Demonstrate excellent communication and organizational skills Be detailed-oriented and have follow-through across shifts Share correct information concerning the Olathe Community Center programs to customers Process and verify minor, adult, and day waivers accurately and efficiently Accept payments via phone and in-person utilizing POS Support and collaborate with Customer Service team to ensure customers receive exceptional service Oversee check out of sports equipment and maintain logs of rentals Process event and shelter reservations and provide information to customers to aid in the decision-making process Provide facility tours as needed Collaborate on revision and implementation of center and team policies and processes Manage lost and found items and logs Accurately and efficiently adhere to cash handling policies including properly verifying currency as required and completing cash drawer balance and deposit Disseminate acquired information and updates to collaborators to ensure the most up to date information is readily available Use of multiple systems including SharePoint, MS Word, MS Teams, Outlook, Activenet Program Registration and POS, Workplace, and Workday Experience and Education Guidelines Any combination of experience and education that would likely provide the required knowledge, skills and abilities is acceptable. A typical way to obtain the knowledge, skills and abilities would be: Experience : Two years of experience in Customer Service required. Online business-related written correspondence experience. May be required to lift at least 20 lb mail bins, file boxes, logbooks, etc. Education : High School diploma or GED required. SUPERVISED BY : Customer Service Supervisor SUPERVISES : None Job Requirements : In an average 4 hour day, 5 day work week. For more details, review the full job details and requirements below.

Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor's degree from an accredited four (4) year college or university with major coursework in Human Resource Development or related field, plus four (4) years of experience in organizational development and training. Experience may substitute for the education up to the maximum of four (4) years. Licenses or Certifications: None. Notes to Applicants Who we are: The Talent Development Division of the Austin Water Department is responsible for driving the learning, development, leadership, engagement, performance, and culture of the organization. We are a dedicated team of high performers, and we work each day to inspire people, develop employees, excel the workforce, and advance innovation. We lead with authenticity and an equity lens, with the intent to provide excellent employee experiences and foster a culture of inclusiveness and transparency. Position Overview: If the idea of being a positive influence on the future of a large organization excites you, this may be the opportunity you're looking for! The incumbent will partner closely at all levels of our department to assess, develop, and deliver program support that helps to engage our workforce and meet our future needs. Working with Austin Water provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities and more. Please click HERE for more information. When completing a City of Austin employment application: Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job titles and employment dates for all jobs you wish to be considered. A resume is required but will not substitute for a complete employment application. Please include contact information from previous employers. A cover letter is also required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position. If you are selected to interview: Candidates selected to interview will receive information and instructions for preparing a short presentation to be given at the time of the interview. Travel: If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Secondary Employment: All Austin Water employees are prohibited from accepting or engaging in any secondary employment that might conflict or interfere with an employee's duty and responsibility to the Department. AW must review all secondary employment. Employees are required to submit a Secondary Employment Application for review and approval upon being hired with AW, as well as current AW employees considering Secondary employment. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution and proof of your professional licenses or certifications. If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. All Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite - including construction sites, parking lots, garages or in any personal vehicle located on the premises. Pay Range $30.29 - $37.86 per hour Hours Monday - Friday, 8:00 a.m. - 5:00 p.m. Job Close Date 12/11/2023 Type of Posting External Department Austin Water Utility Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Waller Creek Center, 625 E. 10th St. Austin, TX 78701 Preferred Qualifications Preferred Experience: Experience designing and teaching curriculum. Experience developing and implementing employee development and/or engagement programs. Experience facilitating and leading initiatives and improvement projects. Experience in developing programs for a diverse workforce including skills craft and support staff. Ability to travel to more than one work location. Experience in Employee Relations. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. 1. Consults with and coaches City and department executives and managers on organizational development, organizational restructuring, leadership, supervisory development, performance measurement and evaluation. 2. Leads large cross-functional performance improvement projects and initiatives. 3. Leads Citywide and departmental needs assessments by conducting research to identify organization development and performance issues and makes recommendations to City leadership for process improvements based on findings. 4. Leads, coaches, or partners with City leadership to address identified development and performance issues. 5. Develops, designs, and implements performance improvement for individual workgroups, departments and Citywide. 6. Develops and designs evaluation plans for organizational development and performance interventions. 7 Coaches and trains others in the use of: strategic planning, business planning, performance management systems, performance measurement and evaluation, process improvement, learning and development. 8. Provides facilitation for City leadership by bringing structure to meetings, coaching participants in their roles and responsibilities so as to achieve defined stakeholder outcomes. 9. Delivers training using adult learning techniques to learners at all levels of the organization. 10. Assists in resolving business process, employee performance, employee development, and teamwork issues. Responsibilities - Supervision and/or Leadership Exercised: Lead multiple citywide initiatives and cross functional project teams as project manager. Coach executives and managers in leadership effectiveness. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of public administration, adult learning principles, instructional systems design. Knowledge of city practice, policy and procedures. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in planning and organizing. Skill in data analysis and problem solving. Skill in using computers and related software. Ability to lead cross-functional teams. Ability to facilitate. Ability to lead and train others. Ability to focus on results and help clients focus on results. Ability to look at situations systematically, including environmental factors such as competing pressures, environmental constraints, and potential change. Ability to establish and maintain good working relationships with other city employees and the public. Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation with a Bachelor's degree from an accredited four (4) year college or university with major coursework in Human Resource Development or related field, plus four (4) years of experience in organizational development and training. Experience may substitute for the education up to the maximum of four (4) years. Do you meet these requirements? Yes No * Were you referred to this opportunity by an Austin Water employee? If yes, please provide the employee's full name. (Open Ended Question) * How many years of experience facilitating and leading initiatives and improvement projects? None Less than 2 years 2 -4 years 4 - 6 years over 6 years * How many years of experience do you have in Employee Relations specific to conducting and reporting on high level internal investigations, grievances, and developing and implementing training to staff on policies, procedures and rules? Less than 4 years 4 to 5 years 5 to 6 years 6 or more years No experience in this area * How many years of experience designing and teaching curriculum? None Less than 2 years 2 -4 years 4 - 6 years over 6 years * How many years of experience in developing programs for a diverse workforce including skills craft and support staff? None Less than 2 years 2 -4 years 4 - 6 years over 6 years * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No Optional & Required Documents Required Documents Cover Letter Resume Optional Documents

Position Description Senior Multifamily Underwriter SALARY: $47.57 - $55.44 per hour LOCATION: Seattle Municipal Tower, 700 5th Ave., Seattle, Washington JOB TYPE: Classified Civil Service, Regular, Full-Time SHIFT: Day DEPARTMENT: Office of Housing BARGAINING UNIT: Non-Represented CLOSING DATE 12/26/2023 04:00 PM Pacific Time THE OFFICE Seattle’s Office of Housing (OH) works to build strong, healthy communities and increase opportunities for all people to live in a community of their choice, in a home they can afford. OH invests in the production and preservation of affordable homes for people with low-incomes, including individuals and families who are exiting homelessness. The Office also assists low-income homeowners with home repair loans and weatherization grants so they can safely remain in their homes and neighborhoods. The fields of housing development and lending have often failed to reflect the experiences and identities of people affected by development decisions and outcomes, including Black, Indigenous, People of Color, Immigrants, Refugees, People with Disabilities, and LGBTQ+ people. We strongly encourage people with these identities or from other marginalized communities to apply. THE JOB The Office of Housing is recruiting for a Senior Multifamily Housing Underwriter to help gather information, analyze it, and make recommendations to the Rental Housing Programs Manager and the Manager of Acquisition, Preservation, and Strategic Initiatives. Your curiosity, willingness to ask questions, and examine the details before making recommendations will enhance your success. Our team emphasizes strong project analysis, regulatory compliance, and clear communication as we seek to ensure City resources are used effectively, maximizing our capacity to help Seattle’s low-income residents access safe and affordable homes. In this job you will : Review and evaluate multifamily loan applications for policy and regulatory compliance, underwrite projects’ financial feasibility, and determine the viability of proposed operating and service budgets Underwriting tasks include project sponsor analysis, market analysis, sources and uses capital structure analysis Demonstrate sound judgment when determining recommended loan amounts based on new (revised) budget analysis Negotiate on behalf of the City demonstrating autonomy and ability to adhere to City parameters of housing funding policies Prepare multifamily credit materials for the Director, present funding recommendations, and working with asset management to manage compliance Monitor City-funded projects, from predevelopment, through development and construction, and closing out of completed projects Prepare and negotiate legal loan documents for real estate closing, coordinating with borrower, counsel, Title Company, and other funders to ensure timely closing and proper City lien position Job Responsibilities To be successful in this job, you will be committed to: Race and social justice Listening and clear, respectful, and effective written and oral communications during all interactions Building strong and collaborative internal and external working relationships Following up quickly and accurately to inquiries To be effective in this job, you will have: Experience or knowledge of affordable housing finance involving public and private sources, community development, urban planning and development of affordable housing for homeless or special needs residents Experience or knowledge of real estate development lending including bridge and permanent loans Experience or knowledge of multifamily subsidy sources, including low-income housing tax credits, state housing trust fund, Community Development Block Grant, and HOME Knowledge of housing construction, rehabilitation, land use, and building codes Experience working with a variety of constituents and in community and collaborating within and across organizations Ability to navigate sensitive or political topics in a clear, compassionate manner Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Qualifications Qualifications: In addition to the skills and experience described above, you will need to possess the below required qualifications (or a combination of experience and/or training and or education which provides and equivalent background to perform the job): Five years of progressively responsible experience in affordable housing finance, community development, real estate finance, or a related field Washington State Driver’s License or evidence of equivalent mobility OR Four years of progressively responsible experience in affordable housing finance, community development, real estate finance, or a related field Associate Degree in business or public administration, urban planning, finance, real estate, human services, or a related field Washington State Driver’s License or evidence of equivalent mobility OR Three years of progressively responsible experience in affordable housing finance, community development, urban planning, architecture, real estate finance, or a related field Bachelor’s Degree in business or public administration, urban planning, finance, real estate, human services, or a related filed Washington State Driver’s License or evidence of equivalent mobility Additional Information Additional Information: This overtime-eligible position is classified as a Community Development Specialist, Senior. The full pay range for this step-progression position is $47.57 - $55.44 per hour. New employees begin at Step 1 of the pay progression, which is $47.57 hourly. Current City employees’ starting rate of pay will be based on Personnel Rules regarding promotions. The first round of interviews for this position are tentatively scheduled for the week of January 2nd, 2024 with the second round taking place the week of January 8th, 2024. Individuals selected to fill this position may be eligible to receive Language Premium Pay (SMC 4.20.360), which provides a $200.00 monthly stipend to qualified bilingual employees who are properly evaluated and assigned to provide direct communication in-language, interpretation, or translation services to the public on behalf of the City of Seattle. Why work at the City? The City of Seattle recognizes every City employee must play a role in ending institutional and structural racism. Our culture is the result of our behavior, our personal commitments, and the ways that we courageously share our perspectives and encourage others to do the same. To cultivate an antiracist culture, we seek employees who will engage in the Race and Social Justice Initiative by working to dismantle racist policies and procedures, unlearn the way things have always been done, and provide equitable processes and services. The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits/employees-and-covered-family-members/most-employees-plans Application Process: Please submit your application at www.governmentjobs.com/careers/seattle no later than 4:00pm Pacific Time on Tuesday, December 26, 2023. When you submit your application, please complete the application fully and attach: A PDF/MS Word copy of your current resume (required) A cover letter explaining how your experience and skills align with this job (required) Questions? Please contact Ira Becton at ira.becton@seattle.gov Who may apply: This position is open to all applicants that meet the minimum qualifications. The City of Seattle values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. The City encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, veterans, and those with diverse life experiences. #LI Hybrid The City of Seattle offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: "Most" Employees Plans - Human Resources | seattle.gov Closing Date/Time: 12/26/2023 4:00 PM Pacific

Description: Tenure-Track Faculty Position Announcement Department: Family and Consumer Sciences Faculty Hire Number: #24-50 Rank: Assistant Professor Effective Date of Appointment: August 21, 2024 (Subject to Budgetary Approval) Salary Scale: $77,000 to $82,000 (Dependent upon qualifications) CSUN’s Commitment to You: CSUN is committed to achieving excellence through teaching, scholarship, learning and inclusion. Our values include a respect for all people, building partnerships with the community and the encouragement of innovation, experimentation, and creativity. CSUN strives to cultivate a community in which a diverse population can learn and work in an atmosphere of civility and respect. CSUN is especially interested in candidates who make contributions to equity and inclusion in the pursuit of excellence for all members of the university community. As a Hispanic-serving Institution (HSI), inclusiveness and diversity are integral to CSUN’s commitment to excellence in teaching, research, and engagement. As of Fall 2022, CSUN enrolls ~38,000 students, where 57.3% are Latinx, 19.8% are White, 9.2% are Asian-American, 4.9% are Black/African American, 0.1% are Native American, and 0.2% are Native Hawaiian or Pacific Islander. For more information about the University, visit: http://www.csun.edu About the College : For more information about the College of Health & Human Development, see: https://www.csun.edu/health-human-development About the Department: For more information about the Department of Family & Consumer Sciences, see: https://www.csun.edu/health-human-development/family-consumer-sciences Position: The department of Family & Consumer Sciences at California State University, Northridge (CSUN) is seeking a tenure-track faculty member in Interior Design at the rank of Assistant Professor. The successful candidate will: Teach undergraduate studio and lecture courses in the Interior Design program. Establish a continuous pattern of scholarly activities, including research, publication, and memberships in appropriate professional organizations. Participate in service learning and supervise research and design projects among a diverse population of Interior Design majors. Advise and mentor interior design majors and student organizations. Work with the interior design faculty to maintain the program’s accreditation. Participate in curriculum and program development for the program and contribute to the University’s commitment to teacher preparation and general education. Work collaboratively with other faculty in the department and college. Participate in university governance through service on committees at the department, college, and university levels. The successful candidate should conduct publishable research and attempt to secure external funding to support research and scholarly activity. The successful candidate may be required to teach on weekdays, evenings, weekends, and online. Applicants must demonstrate experience and a strong commitment to teaching and mentoring a diverse student population. Experience in research and scholarship required, significant scholarly or creative contribution through publications and presentations to the field of study desirable. Experience in design studio instruction, and evidence of teaching experience required. Experience in professional practice or equivalent in interior design or related field required. Candidates must be qualified to teach a variety of content areas including residential and commercial design, history of Interior design, construction drawing and documents, building codes, Building Information Modeling (BIM), and advanced digital presentation. Successful candidates should demonstrate effectiveness in teaching these content areas with a strong commitment to engaging students in the program’s expanding foci in human-centered design, sustainable design, lighting design, and community engagement. In addition to teaching, the position requires weekly office hours, attending faculty meetings, participation in assessment of student learning, and service to the department, college, and university. The successful candidate will be held to the standards and requirements of the college and department in which he/she/they is/are housed for recommending tenure and promotion. Given CSUN’s commitment to excellence in teaching, research, and engagement in a diverse environment, the successful candidate will help the Department achieve equitable academic outcomes for all students through teaching, student mentorship, scholarship, and service. Required Qualifications: Experience in research and scholarship in Interior Design or related field of study. College or University-level experience in interior design studio instruction, and evidence of teaching experience. Experience in professional practice OR equivalent (i.e., research resulting in design work, membership in professional organizations, etc.) in interior design or related field. Preferred Qualifications: Earned doctorate or ABD in Interior Design, Architecture, or related field preferred. An MFA in Interior Design or Master of Architecture or Master of Art or Master of Science in Interior Design from an accredited institution. Evidence of effective engagement OR potential to engage with a diverse student body Experience using culturally responsive pedagogy that leads to equitable outcomes for all students Experience creating a student-centered learning environment Research/Lab experience that includes working with students from diverse backgrounds Experience adopting inclusive approaches to mentoring Proficiency in teaching digital drawing and presentation software including, but not limited to, AutoCAD, Revit, Photoshop, Illustrator and SketchUp. Demonstrate effectiveness in teaching Interior Design curricula with a strong commitment to engaging students in the program’s expanding foci in human-centered design, sustainable design, lighting design, community engagement, and Extended Reality (XR, including AR, MR, VR). Preference given to candidates who are NCIDQ certified or are committed to seeking certification. Online teaching experience at the College or University-level. Application Deadline: Screening of applications will begin December 12, 2023 . Priority will be given to applicants who meet the screening deadline; however, the position will remain open until filled. How to Apply: Candidates should apply by completing the CSUN online application. To apply and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers. Applicants must submit a cover letter, curriculum vitae, statement of teaching experience and philosophy, statement of research and scholarly activities, teaching portfolio including students work samples, statement of diversity, and three professional and/or academic references to the address below. In later phases of the search process, applicants may be requested to provide a professional/personal work portfolio, letters of recommendation, and verification of terminal degrees, licenses, and certificates. At time of appointment, the successful candidate, if not a U.S. citizen, must have authorization from the United States Citizenship and Immigration Services (USCIS) to work in the United States. General Information: In compliance with the Annual Security Report & Fire Safety Report of Campus Security Policy and Campus Crime Statistics Act, California State University, Northridge has made crime-reporting statistics available on-line here . Print copies are available by request from the Department of Police Services, the Office for Faculty Affairs, and the Office of Equity and Diversity. The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California. CSUN is an Equal Opportunity Employer and prohibits discrimination based on race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Our nondiscrimination policy is set forth in CSU Nondiscrimination Policy . Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Dr. Yi (Tom) Cai at yi.cai@csun.edu or 818-677- 3051. Closing Date/Time: Open until filled

******* HIRING RANGE $48,984.00 - $56,846.40 ******* Compensation is based upon relevant experience, skills and education. ******* TOP SALARY: $73,528.00 ******* Achieved through merit and time in position. The Technical Support Technician is responsible for performing customer service and entry level technical support for users for IT functions within a department or division. support involves computer systems administration and support tasks, including customer communications, documenting, inventorying, testing, maintaining, basic troubleshooting, triage, repair and support of PC hardware, software, operating systems, software applications, peripherals and mobile devices. Apply By: Continuous Division: Sheriff Support Services Division Management Level: Individual Contributor Scheduled Weekly Hours: 40 Benefit Eligibility: This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement. Description: ******* HIRING RANGE $48,984.00 - $56,846.40 ******* Compensation is based upon relevant experience, skills and education. ******* TOP SALARY: $73,528.00 ******* Achieved through merit and time in position. Performs a variety of computer maintenance and support tasks, including receiving and documenting incoming support calls, inventorying, basic troubleshooting of PC hardware, software, operating systems, software applications, peripherals and mobile phones. Exercises judgment and decision making in the diagnosis and resolution of basic computer hardware and software problems. Follows established processes and procedures. Provides input for process optimization. Receipting, pulling orders, staging orders, processing delivery receipts, scanning, performing end-of-day processing and performing cycle counts. Other duties and responsibilities as assigned. **The starting/hiring annual salary for this position is $48,984.00 ($23.55/hr) with a top salary of $73,528.00 ($35.35/hr) after merit and time in grade based pay increases.**** THIS IS NOT A REMOTE POSITION Education: Associate's Degree Experience: Work Experience: Minimum one year Certifications: Languages: Category: Information Technology Services

Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus two (2) years of experience in billing, credit counseling, or customer service. Licenses or Certifications: None. Notes to Applicants Austin 3-1-1 is a 24/7 call center. The Customer Service Representative may take 80 to 100 calls day or night. Today these calls are for City of Austin services to address power outages, missed garbage, lost pets, etc. These calls may also include crisis calls such as suicide, domestic violence, sexual assault, and child abuse. The CSR serves as a point of contact with other City departments/divisions and will be responsible for executing several key functions including: receiving, dispositioning, and submitting service-related requests; receiving escalated inquiries from customers and completing research required to resolve; managing communications with citizens, and internal and external departments; reviewing departmental processes, documentation, and improvements; handling Austin Energy outages process during off-business hours; providing 24/7 monitoring for contact center systems; and fulfilling other clerical and administrative duties. Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information. Employment Application: The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications. The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application. Resumes will not be accepted and statements such as "see resume" will not be accepted. You may use "N/A" for fields that are not applicable. Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed. Assessments: Your skill level in some of the competency areas for this job may be assessed through skills testing. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution. If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. This position requires a criminal background investigation. Work Schedule: This position is categorized as Essential Personnel with the City of Austin. Essential staff are required to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Essential employees ensure the continuance of key operations for the City of Austin. Work hours may include after hours, holidays, and weekends. Shifts may change according to departmental needs. Employee may be required to work additional hours outside of regular work schedule. Pay Range $22.40 - $25.48 per hour Hours Must be able to work any combination shifts with start time between 5:00 a.m. and 11:00 p.m., Sunday through Saturday. This is a hybrid telework position. Job Close Date 12/04/2023 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 1520 Rutherford Lane Austin, TX 78754 Preferred Qualifications Preferred Experience: Professional experience in Customer Service while working in a call center environment Experience utilizing Motorola Premier One CSR system in a Government/Municipal 311 Contact Center Experience utilizing ADMS Call Center system (Web CC) in a Government/Municipal 311 Contact Center Experience multitasking and effectively making decisions in a fast-paced, high-volume call center Experience independently following procedures and maintaining composure when calls become 9-1-1 emergency calls Experience conducting professional correspondence with internal and external contacts verbally and in writing Bilingual in English and Spanish Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Receives by email, fax, or phone, inquiries from customers, contractors, and other city departments. Resolves customer issues with one call resolution. Answers customer requests or inquiries concerning services, products, billing, and equipment. Verifies customer account and active services using various databases and software applications. Researches customer account information to explain services, charges, and adjustments. Logs customer complaints, creates service requests, and routes to the appropriate department(s). Maintains and files all generated service requests. Responsibilities - Supervisor and/or Leadership Exercised: May train others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of billing procedures. Knowledge of good customer relations practices. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software. Skill in planning and organizing. Skill in handling conflict and uncertain situations. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain effective communication and working relationships with city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation from High School or equivalent, plus two (2) years experience in billing, credit counseling, or customer service. Do you meet these minimum qualifications? Yes No * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Investigation. * Please describe your professional experience in customer service. Be sure to include job title(s), your role and job duties. (Open Ended Question) * Do you have experience utilizing Motorola PremierOne CSR system in a Government/Municipal 311 Contact Center (including data entry, research, and root cause analysis)? Yes No * Do you have experience utilizing ADMS Call Center system (Web CC) in a Government/Municipal 311 Contact Center (including data entry, research, and root cause analysis) Yes No * Do you have experience multitasking and effectively making decisions in a fast-paced, high-volume call center? Yes No * Do you have experience independently following procedures and maintaining composure when calls become 9-1-1 emergency calls as part of your normal job duties? Yes No * In concise detail, please describe your experience conducting professional correspondence with internal and external contacts verbally and in writing. (Open Ended Question) * Are you bilingual with the ability to fluently speak and write in both English and Spanish? Yes No * This position works within a 24/7 operation and will require working varying hours based on business needs. Are you willing and available to work these hours as required? Yes No * This position is classified as an "essential" position. The candidate must be able to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Shifts may change according to departmental needs. Are you able to meet these schedule requirements? Yes No Optional & Required Documents Required Documents Optional Documents

Grade 16 - Starting hourly rate: $20.7007. Rate of pay depends on qualifications. SAWS is currently recruiting for Meter Technician (Temporary up to 36-months) positions for Customer Service - ConnectH2O. This position will be working with the Advanced Metering Infrastructure. The Meter Technician (Temporary up to 36-months) installs, resets, removes, and tests water meters; responds to and diagnoses customer calls for leaks or no water on a daily basis; and maintains the water distribution infrastructure within and including the meter box while promoting and practicing a safe working environment. This job has an automatic progression plan. An employee hired as a Meter Technician will automatically advance to Senior Meter Technician upon reaching 5 years of continuous experience as a Meter Technician with SAWS. Meter Technician (Temporary up to 36-months) Customer Service - Connect H2O candidates selected for employment will be eligible for the benefits offered to full-time employees of SAWS which currently includes medical and dental plan coverage, life insurance, retirement plans, paid leave and holidays, and others as further outlined on Benefits - San Antonio Water System (saws.org) . Job Description JO B SUMMARY The Meter Technician (Temporary up to 36-months) installs, resets, removes, and tests water meters; responds to and diagnoses customer calls for leaks or no water on a daily basis; and maintains the water distribution infrastructure within and including the meter box while promoting and practicing a safe working environment. E SS E N T I A L FUNCTIONS All Specialties Performs administrative duties to support field personnel activities by updating work orders and services requests in the computerized maintenance management system (INFOR) with findings, resource usage, and completion status. Creates follow-up work orders for other groups as necessary. Utilizes GIS (GeoCortex), block maps, and/or as-built drawings in performing daily assignments. Coordinates and prioritizes schedules, assignments, equipment, and materials to ensure completion of daily assignments and projects. Organizes, cleans and maintains vehicle, tools, equipment, and facilities used to test and repair meters, stocks vehicle with the necessary tools and supplies. Assists with the setup of work zone traffic control and promotes and practices a safe working environment. Establishes and maintains effective working relationships and public relations. Corresponds regularly with supervisor via email to understand priorities and communicate items requiring immediate attention and external follow-up. Performs other duties as assigned. Meters Removes defective meters, generally up to 3-inches in diameter; installs new meters; replaces/resets meter boxes. Repairs water service leaks within the meter box. Responds to reports of leaks, broken meters, no water complaints, and service line repairs; makes field inspections and diagnoses problems in response to customer inquiries; makes repairs when problems are SAWS’ responsibility and advises customer of needed repairs when leaks are not SAWS’ responsibility. Installs, activates, programs, reads, inspects, routes, tests, and replaces automated meter infrastructure equipment; programs and assigns water meters and communication devices to customer properties electronically. Organizes and maintains facility and/or vehicle parts inventories to ensure adequate tools and equipment required for testing, installation and repair of water meters and communication devices. Assists in testing meters in the Meter Shop and in the field. Operates a variety of hand tools and equipment in the removal, installation, adjustment, repair and servicing of meters. Reads residential, commercial and industrial meters, as required during repairs or meter sets. DE C I S I O N MAKING Works under general supervision. M INI MU M REQUIREMENTS High School Diploma or GED. Twelve (12) months’ experience performing basic maintenance and/or construction in a water distribution, wastewater collection system, and/or any other basic meter related services. Basic PC skills including Microsoft Word and Outlook. Proficient in the use of materials, tools, and equipment commonly used in construction, maintenance, or repair of water distribution/wastewater collection systems. Valid Class “C” Texas Driver’s License. Perform position specific physical testing. Ability to report to work on time, maintain a good attendance record, and work all designated work schedules. PR EFE R R E D QUALIFICATIONS Class “D” Texas Water Operator’s License Bilingual in English/Spanish. Experience utilizing the INFOR (Hansen) computerized maintenance management system. J O B DIMENSIONS Exercises extreme caution and understanding of safety policies and procedures. Communicates effectively, verbally and in writing, with internal and external customers. PH Y S I C A L DEMANDS AND WORKING CONDITIONS Physical requirements include lifting/carrying up to 10 pounds frequently and up to 55 pounds occasionally. Subject to standing, sitting, walking, climbing, bending, crawling, squatting, kneeling, and working in cramped and strained positions for long periods of time to perform job scope. Working conditions are primarily outside, exposed to wet, humid, or extreme weather conditions; slippery, uneven surfaces; excessive noise; heavy traffic; and animals, snakes and poisonous insects and poisonous plants. Operates company vehicle on a daily basis. May be required to work hours other than regular daytime schedules such as weekends, holidays, nights, on-call, and in emergency response situations. San Antonio Water System values the contributions of all its employees, providing them the best in compensation and benefits. The benefits package is designed to attract and retain a workforce of qualified employees who share a responsibility in providing quality water to 1 million consumers. From an affordable medical and dental plan to life-sustaining retirement and insurance plans, we offer benefits that reward employees for their commitment to a challenging career at SAWS. Employee benefits include the following: Competitive, market-based salaries Performance-based incentives Medical benefits Dental benefits Life insurance Prescription drug program Vision care plan Two retirement plans Deferred compensation plans (457 plan) Disability income Paid leave (vacation, sick, personal) Education assistance program Employee assistance program Flexible, tax-deferred health and dependent care spending accounts Wellness programs On-Site Fitness Facilities Community service opportunities Closing Date/Time: 12/31/2023 11:59 PM Central

Description: Position Summary The Faculty-Scholar Immigration Specialist contributes to the mission of Faculty Advancement and Student Success (FASS) by maintaining SDSU’s designation as a J-1 and H-1B visa granting campus; coordinating with internal and external parties SDSU’s faculty and visiting scholar immigration processes; and providing expert advice to campus offices and tenure-track / tenured faculty and visiting scholars on immigration matters such as J-1 and H-1B visas and permanent residency. The The Faculty-Scholar Immigration Specialist maintains current knowledge and practices of the U.S. Department of State J-1 Exchange Visitor Program and practices of the H-1 Specialty Occupation visa status, and develops and supports ongoing faculty and staff education around requirements for recruiting J-1 and H-1B visaholding faculty.. This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. This position is designated exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. Department Summary Faculty Advancement and Student Success (FASS) fosters inclusive academic excellence through support for faculty careers, professional development, and community engagement and student academic support and enrichment, including the Weber Honors College. For more information regarding Faculty Advancement and Student Success, click here . Education and Experience Bachelor's degree. Two to four years of related experience. Experience working in a higher education or public sector setting. Experience working with the U.S. Department of State's SEVIS system, Federal/State visa regulations and procedures pertaining to J-1 scholars and dependents, and / or academic personnel processes. Experience working with sensitive personnel and maintaining confidentiality. Key Qualifications Experience working with H-1B and permanent residency regulations and procedures. Demonstrated ability to build strong working relationships (on and off campus) and think strategically. Proven track-record of effectively managing processes/programs and submitting visa paperwork in a short timeframe. Ability to function well in a fast-paced, dynamic environment with competing priorities that involve problem-solving skills. Proven sensitivity to cultural differences and ability to communicate clearly and effectively with individuals who speak English as a second language. Strong verbal and written communication skills with persons having varying degrees of English proficiency. Compensation and Benefits Starting salary upon appointment is not expected to exceed $4,910 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here . Diversity and Community at SDSU At SDSU, our diversity gives us power and benefits every single member of our community. Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here . Principles of Community At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. Supplemental Information Initial review of the required application materials, including cover letters and resumes, will begin on December 6, 2023. To receive full consideration, apply by December 5, 2023. The position will remain open until filled. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position. SDSU is a smoke-free campus. For more information, please click here . SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Rachael Stalmann at rstalmann@sdsu.edu. Closing Date/Time: Open until filled

Position Description Tacoma Public Utilities' Customer Service department is looking for a Customer Service Analyst, Principal to join our team! This role is responsible for all Mail and Print Services strategic initiatives and practices for the City of Tacoma. The Customer Service Analyst, Principal provides unit leadership, financial and budget administration, operation efficiencies, inventory maintenance, strategic planning, and partnership with internal customers. This position supervises a team of 8 union represented positions across 2 work sites. This role is responsible for working from both locations and the ability to travel between them as needed. Primary Responsibilities: Management & Strategic Direction Manage and supervise team in accordance with collective bargaining agreement and city policies; make recommendations for hire, promotion, discipline, or termination of staff Develop strategic objectives for Mail and Print Services to support Customer Services, TPU, and General Government as they pertain to emerging technologies, products and services to position them for operational efficiencies based on forecasting trends for the mail market and internal customer operations Build and maintain relationships with internal customers, providing support, expertise, research and recommendations for Customer and internal marketing and fulfillment campaigns, including forecasting trends, collecting, analyzing and providing data, and researching industry developments for future opportunities Serve as department representative at various meetings, conferences and on committees and project teams; perform special projects as assigned; provide training to various departments and new hire classes Organization-wide Mail Distribution Coordinate, direct and integrate all aspects of bill printing and processing, and printing and marketing and communication mailings Direct and integrate internal mail distribution in multiple campus and courier routing Utilize technical knowledge to solve challenges of mail piece design, automation, address validation and classification of mail to achieve optimum postage and shipment savings Procurement & Inventory Lead procurement processes, make and approve decisions on equipment and material purchases and leases Prepare purchase requisitions and purchase orders, verify receipt of goods and make timely payments for goods and services Manage vendor contracts and relationships to ensure timely application of Equipment Maintenance, software, licensed services and supply contracts and agreements Present information as appropriate to managers and the Public Utility Board Budget Assign and review financial and data reports prepared by staff Prepare and execute $4.85 Million biennium budget, including budget analysis, chargeback rate setting, and forecasting which informs budget requirements for the Operating Divisions Qualifications Minimum Education* Bachelor's degree in business or public administration, communications or directly related field Minimum Experience* 5 years including 1 year prior at a supervisory level *Equivalency: 1 year of experience = 1 year of education Desired Qualifications: USPS Mailpiece Design Professional Certification Selection Process & Supplemental Information This recruitment is being managed by Joanna Hambrick; if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn ! City of Tacoma Commitment to Diversity and Inclusion Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play. The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws. Apply Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position. Applications will be reviewed as they are received for interview consideration. Reference checks will be conducted on final candidates and appointment is subject to passing a background check. Communication from the City of Tacoma: We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders. If you have any additional questions regarding this position, please contact the Human Resources Department at 253.591.5400 before 4pm on the closing date of this posting. The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: 12/19/2023 5:00 PM Pacific

Position/Program Information ORIGINAL POSTING DATE: 3/12/2011 Until the needs of the service are met and is subject to closure without prior notice. EXAM NUMBER: Y5471F TYPE OF RECRUITMENT Open Competitive Job Opportunity DEPARTMENT OF HEALTH SERVICES: The Los Angeles County Department of Health Services (DHS) is the second largest health system in the nation, providing compassionate, quality care through its integrated system of hospitals and community-based clinics. DHS annually cares for about 600,000 unique patients, employs over 22,000 staff and has an annual operating budget of $6.5 billion. DHS leads the county's effort to provide health services to the resident of Los Angeles County, of which approximately two million are uninsured. DHS hospitals also conduct post-graduate medical education through university affiliations for interns, residents and fellows to train the physician workforce for tomorrow. THE MISSION: To advance the health of our patients and our communities by providing extraordinary care. REBULLETIN INFORMATION: THIS ANNOUNCEMENT IS A REBULLETIN TO UPDATE THE SALARY INFORMATION. PERSONS WHO HAVE APPLIED WITHIN THE LAST 12 MONTHS NEED NOT REAPPLY, BUT MAY SUBMIT ADDITIONAL INFORMATION IF THEY WISH. THE INFORMATION MUST CONTAIN THE CORRECT EXAM NUMBER AND NAME. HOURLY PAY RATE UPDATE INFORMATION: The hourly rate change applies to both new hires and to existing employees. DEFINITION: Positions allocable to this class provide specialized consultative services on a per visit basis. Essential Job Functions Performs medical services in a specialized field. Provides specialized consultation to other physicians and related professional personnel. Requirements SELECTION REQUIREMENTS: Completion of a residency approved by an American Specialty Board in one or more specialties* or equivalent training.** *Residencies may include: Preventive Medicine Internal Medicine Pediatrics Dermatology Family Practice Neurology Physical Medicine and Rehabilitation Psychiatry Emergency Medicine Neurosurgery Thoracic Surgery OB-GYN Pathology General Surgery ENT Urology Ophthalmology Radiology Anesthesiology Orthopedics Plastic Surgery Nuclear Medicine LICENSE: California State Physician and Surgeon's Certificate authorized by the Board of Medical Examiners of the State of California. A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS II: Light: Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved. SPECIAL REQUIREMENT INFORMATION: **Equivalent training is defined as that training which the appropriate American Certifying Board formally recognizes in writing as being equivalent. Equivalent training for appointments to the specialty of Emergency Medicine will be that training and/or experience approved by the Director of Health Services. Information pertaining to the completion of residency program Applicants who will successfully complete their medical residency program approved by an American Specialty Board within 6 (six) months of filing may compete in this examination; however, the names of such candidates will be withheld from the certification list pending receipt of certification for completion of the required residency program. Applicants who have completed a residency training program approved by the American Specialty Board MUST attach a legible copy of their certificate of completion to the application or email the documents to the analyst w ithin 15 calendar days from filing online. Information pertaining to the required California State Physician and Surgeon's Certificate. Applicants who have the required California State Physician and Surgeon's Certificate authorized by the Board of Medical Examiners of the State of California must attach a legible copy of their certificate to the application at the time of filing or email the documents to the analyst within 15 calendar days from filing online. The required license and/or certificate MUST be current and unrestricted; conditional, provisional, probationary or restricted licenses and/or certificates will NOT be accepted. Applicants who do not possess a California State Physician and Surgeon's Certificate at the time of filing may compete in this examination; however, the names of such candidates will be withheld from the certification list pending receipt of the required California State Physician and Surgeon's Certificate authorized by the Board of Medical Examiners of the State of California. Additional Information EXAMINATION CONTENT: This examination will consist of an evaluation of training and experience based upon application information weighed 100%. Candidates must achieve a passing score of 70% or higher on the examination in order to be placed on the eligible register. ELIGIBILITY INFORMATION: Applications will be processed on an "as-received" basis and those receiving a passing score will be promulgated to the eligible register accordingly. The names of candidates receiving a passing grade on the examination will be placed on the Eligible Register and will appear in the order of their score group for a period of six (6) months following the date of eligibility. No person may compete in this examination more than once every six (6) months. VACANCY INFORMATION: The resulting eligible register will be used to fill vacancies throughout the Department of Health Services as they occur. SPECIAL INFORMATION: Appointees may be required to work any shift including evenings, nights, weekends, and holidays. AVAILABLE SHIFT: Any APPLICATION AND FILING INFORMATION: APPLICATIONS MUST BE FILED ONLINE ONLY. APPLICATION SUBMITTED BY U.S. MAIL, FAX OR IN PERSON WILL NOT BE ACCEPTED. Apply online by clicking on the "Apply" tab for this posting. You can also track the status of your application using the website. All information is subject to verification. We may reject your application at any time during the examination and hiring process, including after appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Utilizing VERBIAGE from the Class Specification and Selection Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED . This examination will remain open until the needs of the service are met. Application filing may be suspended at any time with or without advance notice. Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the requirements. Provide any relevant education, training, and experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, description of work performed and salary earned. If your application is incomplete, it will be rejected. Applications electronically received after 5:00 p.m., PST, on the last day of filing will not be accepted. NOTE: If you are unable to attach required documents, you may e-mail the documents to the exam analyst within 15 calendar days of filing online . Please include the exam number and the exam title. Many important notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add msnkhchyan@dhs.lacounty.gov and info@governmentjobs.com to your email address book and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. Applicants have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices. It is the applicant's responsibility to take the above steps to view correspondence. Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for a late test administration or rescheduling. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. NO SHARING OF USER ID AND PASSWORD: All applicants must file their applications online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record. DEPARTMENT CONTACT Meri Snkhchyan, Exam Analyst Telephone Number : (213) 288-7000 Email Address: msnkhchyan@dhs.lacounty.gov ADA COORDINATOR PHONE: (323) 869-7124 CALIFORNIA RELAY SERVICES PHONE: (800) 735-2922 For detailed information, please click here

TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: 1. Veteran- DD214 showing honorable discharge. 2. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. 3. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. 4. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. 5. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Alec Snelson, (903) 597-5338 PHYSICAL WORK ADDRESS: TPWD Tyler State Park, 789 Park Rd. 16, Tyler, TX 75706 GENERAL DESCRIPTION: Under the direction of the Assistant Park Superintendent, this position performs entry-level to routine customer service work including serving as floor lead and providing customer service at the Tyler State Park Headquarters and/or Park Store/Boathouse by performing computerized registration and fee collection, issuing permits and licenses, answering telephone, selling merchandise and rentals, providing information and assistance to park visitors. Assists in providing guidance to new employees and volunteers in all facets of office and headquarters operations and provides guidance to the team. Prepares and submits reports relating to automated office procedures. Assists in weekly, monthly, quarterly and annual reports. This position researches problems, and prepares reports as required by the Division. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS Education: Graduation from High School or GED. Experience: Three years of experience in general clerical, cash handling or customer service. Licensure: Must possess or be able to obtain, within 30 days of employment, a valid class "C" Texas driver's license. NOTE: Retention of position contingent upon obtaining and maintaining required license. PREFERRED QUALIFICATIONS Experience: Bilingual in English and Spanish. Experience in basic accounting, correspondence, recordkeeping, customer service, and public relations. Three years of experience using personal computers and various software packages, such as MS Word, Excel and Outlook. NOTE: Experience may have occurred concurrently. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of general office procedures; Knowledge of basic mathematics; Skill in providing quality customer service in a courteous and professional manner; Skill in using personal computers and various software packages, such as MS Word, Excel and Outlook; Skill in working independently and using sound judgment in decision making; Skill in effective verbal and written communication; Skill in providing guidance to others; Ability to communicate effectively with the public and problem solve customer service issues; Ability to function as a team player, foster an inclusive team environment and to promote, establish and maintain effective working relationships; Ability to work in a fast-paced, high volume, stressful environment; Ability to prepare various reports and correspondence accurately; Ability to follow directions, policies, procedures and protocols; Ability to accurately handle and account for revenue collected; Ability to perform light manual labor and lift up to 40 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS Required to work in a public park with overnight camping and day use; Required to work 40 hours per week, includes flexible schedules with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; Requires 5% travel with possible overnight stays; Required to respond to emergency situations; Must conform to TPWD dress and grooming standards, work rules, and safety procedures; Required to perform work outdoors, occasionally in adverse weather conditions; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS Closing Date: Dec 4, 2023, 11:59:00 PM

Job Posting Title Behavioral Risk Surveillance System Interviewer - Temporary Agency 340 OKLAHOMA STATE DEPARTMENT OF HEALTH Supervisory Organization 340 Center for Health Statistics Job Posting End Date (Continuous if Blank) Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Part time Job Type Temporary Compensation The hourly rate is up to $15.50 based on education and experience. Job Description Location: 123 Robert S Kerr Ave Oklahoma City, OK 73102 Salary: $15.50 Full Time /Part Time: Part-Time Work Schedule: Monday-Saturday Primary Hours: Monday-Thursday 10am-8pm Friday 10am-7pm Saturday 9am-3pm Why you’ll love it here! RESPECT. COLLABORATION. SERVICE. The Oklahoma State Department of Health (OSDH) is committed to leading Oklahoma to prosperity through health. Our mission is to protect and promote health, prevent disease and injury, and cultivate conditions by which Oklahomans can thrive. Check out why were are passionate about public health and believe it is the career for you!!! What is Public Health? Oh yeah, did we mention perks? We know that benefits matter and that is why we offer a competitive benefits package for all eligible employees. Generous state paid benefit allowance to help cover insurance premiums. A wide choice of insurance plans with no pre-existing condition exclusions or limitations. Flexible spending accounts for health care expenses and/or dependent care. Retirement Savings Plan with a generous match. 15 days of vacation and 15 days of sick leave the first year for full time employees. 11 paid holidays a year. Student Loan repayment options & tuition reimbursement. Employee discounts with a variety of companies and venders. Longevity Bonus for years of service Position Description: This position collects data on personal behaviors that affect health by conducting telephone surveys (included but not limited to the Oklahoma Behavioral Risk Surveillance System (BRFSS) Duties: Conducts telephone interviews Accurately codes survey responses Follows study protocols Other Duties: Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior. Works effectively in team environment, participating and assisting their peers. Minimum Qualifications: Requirements consist of a high school diploma or GED and at least one year of Call Center/Customer Service experience. Valued Knowledge, Skills and Abilities: Knowledge of office methods and procedures; of telephone procedures and standard business communications; of grammar, punctuation, spelling, and basic mathematics. Skill is required to operate office machines including computers/PCs. Ability is required to follow oral and written instructions; to independently follow established protocols, encourage respondents to answer questions, probe and clarify if needed and to establish and maintain effective working relationships with co-workers. Physical Demands and Work Environment: Work is typically performed in an office setting with a climate-controlled settings and exposure to moderate noise level. While performing the duties of the job, employee is required to talk, stand, walk, and reach with hands and arms. This position requires long period of sitting and daily use of computer and phone. Telework: This position is Hybrid and is subject to OSDH policy and supervisor’s discretion. Application Requirements: If education, certification or licensure is required to meet qualifications, applicants must provide documentation by the time of interview. All applicants are subject to a background check and must be legally authorized to work in the United States without visa sponsorship. Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current State of Oklahoma employees must apply for open positions through their Workday account. Go to Careers app on WD home screen>Click on 'Find Jobs-Internal State of Oklahoma'.

Description The Position: This is a managerial position in the Unclassified Service responsible for managing the Municipal Services Division of the Finance Department which includes Utility Billing, Revenue Collection, Cashiering, Utility Customer Service, Meter Reading, Utility Field Service, and Business License Tax Customer Service and Field Service. An incumbent in this classification exercises independent judgment and discretion, manages employees, provides customer service, leads projects, and formulates administrative policies for the effective use of assigned personnel. As a member of the City's Unclassified Service, this is an "at will" position. The incumbent serves at the discretion of the City Manager. An incumbent in this classification: demonstrates strong ethical, professional, and service oriented leadership and interpersonal skills; sets a good example; and correctly applies the tenets of the City's Code of Ethics and values. Typical Duties Each position in this classification may not include all the duties listed below, nor do the examples cover all duties that may be performed. Under general direction: • Plans, develops, coordinates, and manages the activities of the Municipal Services Division of the Finance Department; • Oversees the work of staff employed in maintaining and servicing utility accounts, receiving and processing utility service applications, including performing service calls, reading meters, evaluating and processing credit data, processing daily billing transmittal for bill generation and mailing, answering inquiries regarding business tax procedures and code requirements, receiving and receipting of monetary transactions, daily bank deposit, and resolving customer complaints; • Recommends for selection and termination, trains and assigns staff, assigns, coordinates and reviews work of staff; • Manages several complex on-line computer systems; • Conducts research and analysis of complex technical issues; evaluates options and makes recommendations for action; prepares staff reports and recommendations; • Processes all bankruptcy claims; • Prepares and files various State and Federal reports; • Prepares and submits Division budget and monitors expenditures of the approved budget; • Coordinates Division operations with other City divisions and departments; • Acts as key person in coordinating customer service between Finance and the City owned utilities; • Maintains liaison with other public and private agencies; • Acts as liaison between the City's Finance/Municipal Services Division and the City's contracted Information Technology vendor to coordinate all requests from other City departments to ensure the timely processing and dissemination of requested information; • Negotiates and coordinates numerous contracts; and • Performs other related duties as assigned. Minimum Qualifications EDUCATION AND EXPERIENCE: • Graduation from an accredited college or university with a Bachelor or Master Degree in Business or Public Administration with an emphasis in finance or an approved related field; and • Five (5) years of increasingly responsible financial experience, two of which must have been at a managerial level. • Experience must include management of a variety of financial and administrative and customer service activities involving financial analysis, data and automated systems administration, and budget management. Desirable Experience: • Experience with utility billing and revenue collection is highly desirable. Desirable Academic : • A CPA is desirable. LICENSE: The following is required at time of application and for the duration of employment: Possession of a valid California Class C driver's license is required. OTHER REQUIREMENTS: Must be able to perform all of the essential functions of the job assignment. Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application. CONFLICT OF INTEREST: Incumbents in this position are required to file a Conflict of Interest statement upon assuming office, annually and upon leaving office, in accordance with City Manager Directive 100. Additional Information: You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applications must be filled out completely (i.e. do not write “see resume or personnel file.”). To receive consideration for the screening process, candidates must submit a 1) Cover Letter and, 2) Resume. Incomplete applications will not be accepted. Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov . Applications must be submitted by the filing deadline of December 15, 2023 at 4:00 PM. If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed. The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov . Knowledge, Skills, and Abilities Knowledge of: • Utility billing and business taxes subject matter; • Customer service practices, including billing, credit and collection; • Effective leadership and management principles and practices; • Principles of organization and management, including conflict resolution, and employee development; • Research methods and statistical analysis; • Problem solving and conflict resolution practices and techniques; • Office safety practices, procedures and standards; and • Principles and practices of budgeting (operating and capital), communication, contracting, information technology, project management, outreach, performance standards, and records management, and the use of resources to achieve outcomes and expectations. Ability to: • Provide the leadership and management of the department through coaching, enabling and facilitating employees working in a team environment; • Create a culture that is conducive to change and that is able to select, recruit, retain, develop and motivate a skilled and talented workforce where everyone knows their mission, role, and job; • Establish clear goals and objectives in order to create an organization that delivers excellent customer service through ethical leadership standards, establishes an atmosphere of respect for employees consistent with the City’s Code of Ethics and Values; • Oversee the training and redevelopment of key division management members, such as, first line supervisors. • Prepare clear, complete, accurate, concise, and logical written and oral reports; • Communicate a strong positive vision of the division; • Researches, compiles and analyzes technical and financial studies; • Exercise good judgment in structuring and organizing work and setting priorities, balancing the interests of the City and constituents, and readily readjusting priorities to respond to current and future needs. • Effectively manage and utilize on line management information systems; • Analyze and interpret laws, rules, regulations, and departmental policies; • Prepare accurate accounting and statistical reports; • Effectively utilize various PC applications including spreadsheets, databases, and presentation software programs; • Apply the principles and practices of budgeting and financial operations to municipal government; • Interpret a variety of operating reports and statistical information; and • Bend, stoop, reach, carry, crawl, climb, and lift as necessary to perform assigned duties. City of Santa Clara Benefit Summary Overview for Bargaining Unit #9 Miscellaneous Unclassified Management This summary provides a brief overview of the City of Santa Clara’s benefits available to Bargaining Unit #9 employees in 2023. In the event of any conflict between the information in this summary and the applicable official plan documents, City Manager’s Directives (CMDs), Personnel and Salary Resolution, or Memorandum of Understanding (MOU), the applicable official plan documents, CMDs, Personnel and Salary Resolution, or MOU will prevail over this summary. Benefits are subject to change. Retirement: Membership in the California Public Employees Retirement System (CalPERS) Classic Employees: 2.7% @ age 55 formula -employee pays 8.00% of gross pay, minus $61 bi-weekly New Employees: 2.0% @ age 62 formula - employee pays 7.00% of gross pay Medicare and Social Security (FICA) Employee pays 6.20% up to $9,932.40(Social Security) and 1.45% (Medicare) of gross pay Health Insurance: City contribution up to $1827.48/month, based on enrollment in a CalPERS health plan Employees electing health coverage with premiums above the City health contribution will pay additional premium costs from salary on a pre-tax basis Coverage is effective the first of the month after date of hire If an employee enrolls in a plan with a premium that is less than $946.86/month, they will be paid the difference in cash An employee hired on or after 1/1/2023 is eligible for a cash-in-lieu benefit of $250/month if they sign an annual attestation and provide proof of Alternative Required Coverage for themselves and their Tax Family, if applicable. Contact Human Resources for more details Dental Insurance: Choice of two Delta Dental plans; enrollment is mandatory City pays lowest cost of employee only plan ($22.22 for 2023); additional cost is paid by employee Coverage is effective on the first day of the month following three full calendar months of employment Vision Insurance: Choice of two VSP plans City pays the lowest cost employee only plan ($9.00 for 2023); additional cost is paid by employee Coverage is effective the first of the month after date of hire Voluntary Employee Beneficiary Association (VEBA): City contributes $50.00 a month toward employee’s VEBA account. Account funds may be used to pay for qualified medical expenses after separation from the City and after age 50 (pre-tax) If account balance is less than $2,000 upon separation, then account funds can be used immediately Life Insurance: City pays for $50,000 of Basic Life Insurance coverage. Employer premium is $9.55/month Coverage is effective the first of the month after one calendar month of employment Additional optional insurance may be purchased by the employee for the employee, spouse, domestic partner, and/or dependent children State Disability Insurance (SDI): Employee pays 0.9% of gross pay; max deduction of $1,378.48 (includes Paid Family Leave) 7 day waiting period. Maximum benefit is $1,620/week for absences due to non-work related injuries/illnesses. Benefit is based on earned wages in a specific 12-month period Paid Family Leave (PFL): Up to 8 weeks of benefits within a 12-month period to care for a family member or to bond with a new child No waiting period. Minimum benefit is $50/week. Maximum benefit is $1,620/week. Benefit is based on past quarterly wages Long Term Disability (LTD) Insurance: Benefit is 60% of basic wage up to $13,333; max $8,000/month City paid benefit. City pays $.207/$100 of insured earnings 60 calendar day waiting period Coverage is effective the first of the month after one calendar month of employment Deferred Compensation: Voluntary plan through Nationwide Retirement Solutions Employee may contribute up to the lesser of $22,500/year or 100% of gross compensation into a pre-tax 457(b) account or a post-tax Roth 457(b) account (or a combination of the two accounts) subject to IRS rules.Employees over 50 years of age may contribute up to $30,000/year Flexible Spending Account (IRS Section 125 Plan): Employee may contribute up to $3050per year in pre-tax dollars to a health care spending account Employee may contribute up to $5,000 per year in pre-tax dollars to a dependent care spending account Employee may contribute up to $300per month in pre-tax dollars to a commuter benefit plan Vacation: Vacation is accrued bi-weekly, cannot use vacation during first 6 months of City service For 1 - 4 years of service: 10 days (80 hours)/year For 5 - 9 years of service: 15 days (120 hours)/year For 10 - 15 years of service: 21 days (168 hours)/year For 16 - 20 years of service: 22 days (176 hours)/year For 21+ years of service: 24 days (192 hours)/year Maximum accrual is 480 hours Once per year, employees can elect to convert up to 80 hours of accrued vacation to cash to be paid out in up to two cash-outs the following calendar year Sick Leave: Sick leave is accrued bi-weekly for equivalent of 96 hours per calendar year with no maximum accrual Up to 48 hours/year of accumulated sick leave may be used for family illness Up to 32 hours/year of accumulated sick leave may be used for personal leave Employee may convert sick leave to vacation once per calendar year (annual maximum conversion is 96 hours sick to 48 hours vacation) Partial sick leave payoff provision on retirement depending on years of service and sick leave cap (balance as of 01/01/2004 plus 1,500 hours) Management Leave: 120 hours of management leave credited to employees each January 1st New employees hired between January 1st and June 30th receive 120 hours of management leave their first year New employees hired between July 1st and December 31st receive 60 hours of management leave their first year Unused management leave may be carried over from one calendar year to the next; however, an employee may never have more than 240 hours (calendar years 2021 through 2024) of “banked” management leave Holidays: Seventeen paid eight-hour holidays per year (13 & 4 holidays between 12/25 to 1/1 of following year) Mobile Communication Device Allowance: $80/month in lieu of carrying a City-issued cell phone Auto Allowance (an alternative to mileage reimbursement or use of a City vehicle): Department Heads receive $320/month (up to $520, with City Manager approval). Other Unit 9 employees can receive $200/month (Up to $500 with City Manager approval) Tuition Reimbursement Program: Up to $2,000 per fiscal year for tuition reimbursement. See CMD 26 for details Employee Assistance Program: Confidential counseling to employees and dependents. Up to maximum of five (5) consultations per family member per incident per year; City paid premium is $4.03/month Employees may call Managed Health Network (MHN) confidentially at 1-800-227-1060 Retiree Medical Reimbursement Program: Employees who retire from the City with at least ten (10) years of service shall receive reimbursement to help cover retiree single health insurance premiums. The reimbursement maximum includes the PEMHCA minimum. Up to age 65, retirees are eligible for reimbursement up to $406/month in 2023(amount adjusted annually) After age 65, retirees are eligible for reimbursement up to $243/month in 2023(amount adjusted annually) Alternate Work Schedule: An employee shall be eligible to work a 9/80 alternate work schedule according to the conditions, criteria, and requirements set forth in City Manager's Directive 71. Requests to work a 9/80 schedule shall be made through or by the Department Head to the City Manager. The City Manager must approve the schedule and the City Manager or Department Head (for employees other than Department Heads) may terminate the schedule at anytime. Closing Date/Time: 12/15/2023 4:00 PM Pacific

Job Posting Title PRAMS/TOTS Telephone Interviewer - Temporary Agency 340 OKLAHOMA STATE DEPARTMENT OF HEALTH Supervisory Organization 340 Maternal & Child Health Serv Job Posting End Date (Continuous if Blank) Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Part time Job Type Temporary Compensation The hourly salary for this is up to $15.50 per hour, based on education and experience. Job Description PRAMS/TOTS Telephone Interviewer - Temporary Location: Central Office/123 Robert S Kerr Salary: $15.50 hourly Full Time /Part Time: Part Time Work Schedule: Monday-Friday Primary Hours: 8:00 am - 5:00 pm Why you’ll love it here! RESPECT. COLLABORATION. SERVICE. The Oklahoma State Department of Health (OSDH) is committed to leading Oklahoma to prosperity through health. Our mission is to protect and promote health, prevent disease and injury, and cultivate conditions by which Oklahomans can thrive. Check out why we are passionate about public health and believe it is the career for you!!! What is Public Health? Oh yeah, did we mention perks? We know that benefits matter and that is why we offer a competitive benefits package for all eligible employees. Generous state paid benefit allowance to help cover insurance premiums. A wide choice of insurance plans with no pre-existing condition exclusions or limitations. Flexible spending accounts for health care expenses and/or dependent care. Retirement Savings Plan with a generous match. 15 days of vacation and 15 days of sick leave the first year for full time employees. 11 paid holidays a year. Student Loan repayment options & tuition reimbursement. Employee discounts with a variety of companies and venders. Longevity Bonus for years of service Position Description: This position collects data by conducting telephone surveys and is critical to PRAMS and TOTS. PRAMS is a survey that asks mothers about their health and pregnancy experiences. The purpose is to learn why some babies are born healthy while others are not. PRAMS is a joint research project between the OSDH and the Centers for Disease Control and Prevention (CDC). TOTS is Oklahoma’s follow-up survey to PRAMS. Mothers who respond to PRAMS are sent a TOTS survey when their child turns two. The survey provides a better picture of what affects the health of Oklahoma's very young children and their families. Telephone interviewers call mothers who did not respond to mail surveys. Duties: Conducts confidential telephone interviews from survey scripts according to specific guidelines and procedures. Review information obtained for completeness and accuracy. Accurately enter survey responses into a database. Follow study protocols. Maintain confidentiality of all research materials and data. Identify and report problems in obtaining valid data. Establish contact with external customers. Preparing surveillance mailings. Other Duties Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior. This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice Minimum Qualifications: High school diploma or GED and one year of experience in sales, customer service, or a public contact environment. Preferred Qualifications: Fluent in English and Spanish (oral and written). Experience conducting telephone interviews or surveys. Experience in a public health or healthcare setting. Requirements include knowledge of office methods and procedures, basic writing skills, including spelling, grammar, and punctuation, and basic mathematics. Skills include operating office equipment, including telephones, headsets, computers, printers, and copiers. The abilities to follow oral and written instructions, independently follow established protocols, encourage respondents to answer questions, pay attention to detail, and work effectively in a team environment, participating and assisting peers are required. Effective communication (clear voice, diction, careful listening, accuracy, verification, and clarification of information) is also required. Physical Demands and Work Environment: Work is performed in an office with a climate-controlled setting and exposure to moderate noise. This position does not have a telework option. It is a flexible-hours position that may be adjusted to meet the agency's needs. While performing the job duties, the employee must talk, stand, walk, and reach with hands and arms. This position requires long periods of sitting and daily use of a computer and phone. FOR ADDITIONAL INFORMATION ABOUT WORKING AT THE OKLAHOMA STATE DEPARTMENT OF HEALTH CLICK HERE The current URL is: https://www.ok.gov/health/Careers_HR/Career_Opportunities/index.html The correct URL is: https://oklahoma.gov/health/about-us/careers.html Telework: Telewor is subject to OSDH policy and supervisor’s discretion. Application Requirements: If education, certification or licensure is required to meet qualifications, applicants must provide documentation by the time of interview. All applicants are subject to a background check and must be legally authorized to work in the United States without visa sponsorship. Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current State of Oklahoma employees must apply for open positions through their Workday account. Go to Careers app on WD home screen>Click on 'Find Jobs-Internal State of Oklahoma'.

Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent. Licenses or Certifications: Must be able to obtain TCOLE Certification within one (1) year of employment and TCIC / NCIC certification within six (6) months of employment. Notes to Applicants https://www.austintexas.gov/department/apd-911-emergency-communications PLEASE NOTE : Full hiring process from application to hire may take up to three (3) months. You will be contacted after the position closes. Starting salary with no experience is $24.04/hr. (after six (6) months eligible to progress to 911 Call Taker II with a 5% pay increase when all requirements are fulfilled) * $150/month First Responder Pay * (once licensed) Applicants will also be administered a skills assessment test. Ability to type at least 35 net words per minute is required . Licenses and Certifications: Must be able to pass the State mandated exam to obtain the Texas Commission on Law Enforcement ( TCOLE ) Telecommunicator License within one (1) year of employment. Must be able to obtain TCIC / NCIC certification within six (6) months of employment. Regarding your applications: A detailed and complete employment application is required to help us better evaluate your qualifications. A resume WILL NOT substitute for a complete employment application. Please verify the employment history dates on your resume exactly match the online application. Certification or the ability to type at least 35 net words per minute is required. Applicants who have taken a typing test administered through the Workforce Solutions Office within one (1) year of the application date may attach the results to their online application as other document. Applicants will also be administered a skills assessment test. In compliance with the Texas Commission on Law Enforcement, applicants must show proof of U.S. citizenship. The following documents are accepted: Birth Certificate - U.S. Passport - U.S. Passport Card - Certificate of Citizenship - Certificate of Naturalization. Click here for TCOLE rules Offers of employment are contingent upon successful completion of all testing requirements including a background check and investigation as administered by the department, fingerprint clearance, interview process, drug screening, and psychological exam. Employees will be in training status for 10-12 weeks. Pay Range $24.04 - $26.50 per hour DOQ Hours Shift work - varies. Work hours consist of 8 hour, 10 hour, and 12 hour shifts. Shift assignments and days off rotate and are varied to meet the needs of a 24-hour a day, 7-day a week operation in an emergency response environment. To be considered for this position, candidates must be available for various shifts and various days off. Weekend and holiday work are required. Job Close Date 12/31/2023 Type of Posting External Department Police Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 5010 Old Manor Rd. (CTECC), Austin, TX 78723 Preferred Qualifications Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Operates 911 communications equipment to monitor and determine the exact nature of each request for service. Determines location and agency involvement of each incident as required. Receives, answers, and handles calls from citizens requesting assistance and transfers to respective dispatcher as dictated by the situation and mandated in the department directives to respond to safety needs of citizens. Determines nature of complaint and alarm and code them for computer input. Enters incident data in computer, on appropriate form, or relays calls to appropriate personnel. Routes non-emergency calls to appropriate personnel and/or agency. Responsibilities - Supervisor and/or Leadership Exercised: None Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of the operations of a Police Emergency Communications Center. Skill in oral and written communication. Skill in handling conflict and uncertain situations. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software applications. Ability to work in close quarters and to wear a telephone headset. Ability to apply telephone interviewing techniques. Ability to quickly and accurately obtain appropriate information. Ability to learn and communicate medical emergency pre-arrival instructions ( EMD ). Ability to establish and maintain effective communication and working relationships with City employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for this position are Graduation from an accredited high school or equivalent. Must be able to obtain TCOLE Certification within one (1) year of employment, and TCIC/NCIC certification within six (6) months of employment. Do you meet these minimum qualifications? Yes No * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Justice Information System (CJIS) to be hired. I acknowledge and understand this position requires a Criminal Justice Information System (CJIS-Criminal Background Investigation). * Shift assignments and days off rotate and are varied to meet the needs of a 24-hour, 7-day a week operation in an emergency response environment. To be considered for this position, candidates must be available for various shifts and various days off. Are you able and willing to work this schedule as required? Yes No * Are you a licensed Telecommunicator? Yes No Optional & Required Documents Required Documents Optional Documents Cover Letter Other Document Resume

TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the TPWD Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: 1. Veteran- DD214 showing honorable discharge. 2. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. 3. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. 4. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. 5. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Michele Remmers, (361) 749-5246 PHYSICAL WORK ADDRESS: TPWD Mustang Island State Park, 9394 State Highway 361 Corpus Christi, TX 78418 GENERAL DESCRIPTION: Under the direction of the Office Manager/Team Leader, this position is responsible for entry-level to routine customer service work including general clerical duties and providing customer service and information to the public. Duties include assisting with the daily operations of revenue collection and accounting, permit sales, automated registration, registration of visitors, and answering telephones. Prepares correspondence and reports. Performs general cleaning of park headquarters. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. NOTE: Position may fluctuate between full-time/part-time hours based on operational needs. Qualifications: MINIMUM QUALIFICATIONS: Education: Graduation from High School or GED. Experience: No experience required. Licensure: Must possess or be able to obtain, within 30 days of employment, a valid State driver's license. NOTE: Retention of position contingent upon obtaining and maintaining required license. PREFERRED QUALIFICATIONS: Experience: Experience in cash handling or customer service; Experience performing clerical or administrative support duties. KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of general office skills; Knowledge of basic math calculations; Knowledge of fiscal control policies, public safety, and revenue reporting concepts; Knowledge of administrative procedures; Skill in using MS Word, Excel, and Outlook; Skill in effective verbal and written communication; Skill in basic report writing for completing various daily and weekly reports; Skill in general routine office cleaning; Sill in providing quality customer service in a courteous and professional manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Skill in using standard office equipment; Ability to accurately handle cash and account for revenue collected; Ability to handle multiple tasks effectively; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to prepare and maintain detailed records, files, and reports; Ability to respond to public inquiries in a timely manner; Ability to perform manual labor, including lifting supplies and materials up to 20 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS: Required to work 10 to 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays, and holidays; Hours may be reduced or extended as needed through primary peak season from March to September; Required to adjust to changing schedules; This position will fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued, eligibility for longevity pay, and health insurance rates; Required to perform work outdoors, occasionally in adverse weather conditions; Required to perform manual labor, including lifting supplies and materials up to 20 lbs.; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Must conform to TPWD dress and grooming standards, work rules, and safety procedures; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Dec 12, 2023, 11:59:00 PM

THE POSITION The primary responsibilities include: cashiering oversight, cash control, bank deposit batching, account/billing analysis, complex billing research, and drafting, amending and implementing complex procedures. Additionally, this position supports front counter and phone customer support including customer escalations, crafting and responding to customer service e-mails and correspondence, training staff, performing quality assurance through customer call review, and provides radio dispatching support. IDEAL CANDIDATE STATEMENT The ideal candidate for this position is someone who is equally adept at working within a team and independently, in an environment responding to a high volume of daily customer contacts in-person, over the phone and via written & e-mailed correspondence. The ideal candidate values and enjoys providing guidance to staff & exceptional customer service with frequent customer escalations that can, and do, become contentious. To perform difficult and complex technical public contact and record keeping work related to billings, taxes, fees, and services; processes transactions and independently resolves problems related to complaints and inquiries according to established City standards and procedures. This is the advanced-journey level class in the Customer Service series. The Customer Service Specialist class works under minimal supervision, and is considered the technical expert of the series having the knowledge and authority to handle issues beyond the first attempts of lower-level Customer Service staff. The Customer Service Specialist level may be assigned to lead lower-level Customer Service staff. This class is distinguished from the Customer Service Supervisor class in that the latter is the full supervisory class, responsible for a customer service unit, operation, or special program. This class is distinguished from the Customer Service Representative class in that the latter is the journey-level class in the series where incumbents work under immediate supervision. General supervision is provided by a Customer Service Supervisor or higher-level management staff. The Customer Service Specialist may provide lead direction as assigned. ESSENTIAL DUTIES AND RESPONSIBILITIES - Provide lead supervision of staff, and adjust work schedules and assignments as needed to ensure adequate coverage of telephone and public counter operations; assist supervisor in overseeing the completion of daily assignments and special projects. - Represent the City and the department to the public, callers, and visitors in a professional and effective manner over the telephone and at a public counter; answer and respond to a high volume of phone calls; follow general customer service policy and procedure. - Interact with customers to respond to complaints and inquiries; contact customers as needed regarding service accounts, fees, licenses, permits, and service level; assist staff in the resolution of complex and difficult customer service problems; transfer call, and/or direct callers to department/unit as requested. - Calculate and collect payments for various City services, and ensure all requirements are met; initiate billing; collect opening, current, and closing payments and fees; perform collection efforts on delinquent accounts for City services; complete refund request; and calculate and process claims on bankrupt and deceased creditors; interface with department staff as needed. - Research and retrieve information, and analyze accounts to reconcile errors and modify account transactions; review and interpret billing statements; authorize the removal of penalties and issuance of credits or refunds; and recommend extensions on delinquent accounts; correct service records and repair orders received from field crews. - Make change and issue receipts; pro-rate accounts for established, changed or stopped service; prepare documents for recording and transmitting fees received; maintain daily balances; input debit applications and cancellation information to customer accounts. - Perform a variety of general accounting duties, including accounts receivable, accounts payable and bank deposits; verify accuracy of checks, payment cards and bank deposits; locate, gather and compile information regarding payments received without payment cards to identify account to be credited; maintain petty cash, daily cash and daily revenue records; and submit daily records; and maintain files and records. - Perform specialized work involving independent judgment, including database maintenance and customer information billing system activities, as required; update databases to reflect relevant legal information; research and compile information and data for statistical and financial reports/charts from oral direction, rough draft, forms, copy, or notes; maintain a variety of statistical records; and check and tabulate statistical data; perform notary services. - Calculate required fees in accordance with established policies; calculate, issue and collect payments for various service accounts; ensure accuracy, and all other requirements are met; issue licenses and other business related citations - Prepare and enter a variety of detailed commands into a computer in order to set parameters for a variety of billing services and reports; produce account statements; prepare backup files for protection of a department database; and update official City maps and records as required. - Utilize various systems to locate information, retrieve, research and review; determine the status of accounts and conditions; create or make adjustments to service requests; route work requests, follow-up and monitor posting of labor and materials billing; operate 2-way radio or other telecommunication device. - Create or make adjustments on property/parcels; research and verify correct lot splits, lot mergers, and lot line adjustments; update accounts to provide accurate billing information; update systems and run reports of various computer systems; research and establish correct ownership, change ownership information and deed date; generate inspections; process service records and repair orders received from field crews. - Confer with management staff regarding division and/or unit operations, procedures and regulations; provide responsible operational support to technical staff, unit supervisor, and lower-level staff; may assist higher level staff with development and revision of procedures; interpret City codes and ordinances, policies, procedures and regulations. - Participate in the training of staff in various systems, procedures and operations; provide functional direction of lower-level personnel as assigned; participate in the evaluations of subordinate staff; attend meetings as directed. - Perform notary duties. - Provide exceptional customer service to those contacted in the course of work. - Other related duties may also be performed; not all duties listed are necessarily performed by each individual. QUALIFICATIONS Knowledge of: - English usage, spelling, grammar and punctuation. - Basic bookkeeping and record keeping methods. - Mathematical procedures and calculations, including percentages, calculations, and pro-rations. - Methods of researching and recording. - City codes and ordinances, policies, procedures, and regulations of assigned division/department. - Various rates and fees schedules. - Assessing maps, as assigned including geographic information system (GIS), parcel, subdivision, etc. - Methods and equipment used in processing payments. - Modern office methods, practices, procedures for billing purposes. - Computer operations, including computer software applications and other specialized business applications. - Principals of supervision and training. Skill in: - Computer keyboard, typewriter and 10-key calculator. - Working as part of a team. - Phone skills and diplomacy. - Computer and Internet searches. Ability to: - Exercise tact, judgment and patience in dealing with the public, staff and client departments. - Utilize specialized computer business applications and systems for account and billing purposes. - Analyze, read, and prepare schedules, maps, permits, reports, and statements regarding municipal operations. - Analyze and prepare schedules, reports and statements regarding municipal operations. - Interpret and apply City regulations and procedures as applicable to billing, fees and collections. - Work independently with minimal supervision. - Work any shift, including weekends and holidays is mandatory for some assignments. - Perform specialized technical work involving independent judgment. - Type at a speed of not less than 35 net words per minute. - Perform mathematic calculations. - Communicate clearly and concisely, both orally and in writing. - Establish and maintain effective working relationships with those contacted in the course of work. - Perform concurrently multiple complex customer service related duties. EXPERIENCE AND EDUCATION Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Two (2) years of progressively responsible journey-level experience performing customer service work responding to customer complaints and inquiries in a public service operation. Education: Equivalent to the completion of the twelfth grade. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS Driver License: Possession of a valid California Class C Driver License at the time of appointment. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE P lease note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application, or sent to the Employment Office by email/fax or mailed by the final filing deadline. Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C. Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam : (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. A resume will not substitute for the information required in the T&E questions. 3. Eligibility : Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Customer Service Specialist examination. 4. Screening Committee : (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at http://www.cityofsacramento.org/HR/Career-Opportunities ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: 12/2/2023 11:59 PM Pacific

Description: Job Summary The IT Classroom Support Technician delivers outstanding customer service and support for technology installed in university classrooms and for staff computers, printers and peripherals. Incumbents analyze and diagnose user needs, make recommendations and quickly resolve problems; ensure assigned systems and services are properly maintained and fully operational; prepare and deliver effective documentation, presentations and training to a variety of end users; and proactively look for systematic improvements and opportunities to optimize workflows. Department Summary Information Technology Services (ITS) is a fast-moving team that is responsible for helping Cal Poly achieve academic excellence through developing and implementing learning, teaching, and administrative solutions which leverage technology that align with strategic goals and objectives. With a focus on continuous improvement, ITS fosters innovation, supports continuous learning, and develops people to their full potential. Our team of more than 170 professionals works in a DevOps environment to shape the technology landscape at Cal Poly. Key Qualifications Demonstrated ability to translate technological solutions into terms understandable by a variety of users; demonstrated ability to work with technical and non-technical staff to identify user requirements and translate them into technology-based solutions. Demonstrated ability to research and evaluate new technologies and software to meet user needs and to use creative problem-solving skills and apply effective technical solutions. Ability to apply campus information security policy and standards to develop specific security requirements. Ability to apply security models and frameworks to ensure appropriate security is maintained. Excellent verbal and written communication skills, including the ability to prepare and deliver formal and informal documentation, presentations, and training to a variety of end users. Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines. Education and Experience Bachelor’s Degree. Additional qualifying experience may be substituted for up to two years of the required education on a year-for-year basis Salary and Benefits Anticipated Hiring Range: $55,000 - $65,000 Per Year Classification Range: $44,556 - $85,788 Per Year Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our benefits website for additional information. Cal Poly Cal Poly is a nationally-ranked public university located in San Luis Obispo, California, and known for its Learn by Doing philosophy. Each year more than 20,000 top-tier students come to San Luis Obispo to put knowledge into action, taking their learning outside the classroom as they prepare for careers in engineering, agriculture, science, business, humanities and the built environment. Cal Poly’s hands-on philosophy, small class sizes and close student-faculty mentorships result in graduates ready from day one to impact their communities, California and the world. For more information, visit calpoly.edu . Diversity Statement At Cal Poly, we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. Bringing people together from different backgrounds, experiences and value systems fosters the innovative and creative thinking that exemplifies Cal Poly's values of free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility. Cal Poly's commitment to diversity informs our efforts in recruitment, hiring and retention. Cal Poly is an equal opportunity employer. Supplemental Information Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with Cal Poly. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive. The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Cal Poly, San Luis Obispo is not a sponsoring agency for staff positions (i.e. H-1B visas). Positions are posted for a minimum of 14 calendar days. Closing Date/Time: Open until filled

Summary ABOUT THE DEPARTMENT: Our mission is to provide prompt assistance in a caring, resourceful and professional manner to those we serve. The Deschutes County 9-1-1 Service District became a consolidated public safety dispatching agency in 1988, taking all calls for police, fire, and medical service assistance in Deschutes County. The District dispatches for 15 police and fire/emergency medical services (EMS) agencies and works closely with the U.S. Forest Service, AirLink, Life Flight, Oregon State Police, and other State and Federal entities. Are you interested in joining a talented team and serving your community? If so, we invite you to review additional information by clicking HERE. ABOUT THE COUNTY: We know where you choose to live, work and play matters. Deschutes County is one of the largest employers in Central Oregon and the largest municipal government in the region. Our dedicated and passionate workforce of more than 1,100 employees provide County services in a number of departments, divisions, and offices. Located in the heart of Central Oregon, between the towering Cascade Mountain Range to the west and the high desert plateau to the east, Deschutes County is the outdoor recreation capital of Oregon. We enjoy a renowned quality of life, with big-city opportunities and small-town neighborhoods. ABOUT THE JOB: The 9-1-1 Call Taker is the first person that talks to a person in an emergency. They are the critical decision maker in properly assessing the situation, interviewing the caller and getting the information entered into the Computer Aided Dispatch (CAD) system to be dispatched out to police, fire or medical. The 9-1-1 Call Taker provides computer-aided emergency and non-emergency dispatch services for all local law enforcement, fire, and emergency medical services agencies within Deschutes County. Dispatchers operate complex communications equipment, multi-line telephone systems and computer terminals to access and input information. This position requires the ability to maintain accuracy and speed while performing job duties, often under stressful situations. Key Responsibilities: Receives and processes incoming telephone calls, and texts, often during high-call volume periods, from people requesting emergency and non-emergency police, fire, and Emergency Medical Service (EMS) assistance in a courteous, accurate, efficient, and timely manner. Enters information into a computer aided dispatch system in an accurate and timely manner. Makes effective, immediate decisions regarding life-threatening situations based on highly complex rules, regulations, and procedures. What You Will Bring: Knowledge of or experience with: Strong emotional intelligence with a history of honest and ethical decision-making. Interpersonal skills to discern callers' situations and assure an accurate, appropriate, and timely response by responders. A minimum basic knowledge of geography or the ability to learn geography in a timely manner. Excellent listening skills and the ability to communicate clearly. Ability to adapt and communicate effectively with diverse public. Ability to manage your time and assignments. Skill in: Thinking quickly and independently in emergency situations that require multiple decisions for action. Coordinating computer systems to access and enhance information provided to responders. Operation of multiple and complex telephone, radio, and computer equipment/systems. *This posting is not meant to be an all-inclusive list of duties and responsibilities, but rather constitutes a general definition of the position's scope and function. Notification to all candidates will be sent via email and/or text only. Please opt in for text messaging or check your email and your Governmentjobs.com account for application status. Review the full job description by clicking HERE. Compensation The starting hourly rate is $25.4433. Salary range during initial training is $4,410.09 to $5,628.44 per month for a 173.33 hour work month. Hourly rate is increased to $29.2596 upon completion of police dispatch training (about 6-12 months, Public Safety Dispatcher I); and $30.7227 upon completion of fire dispatch training (which usually occurs within the first two years of employment, Public Safety Dispatcher II). Dispatchers may also earn up to an additional 6% of their base salary when they obtain their intermediate certification and 11% of their base salary when they obtain their advanced certification through DPSST. At the top step with possession of an advanced certification, a Public Safety Dispatcher II can expect to earn over $95,000.00 per year. For those currently possessing DPSST Certification as a Telecommunicator, certificate pay begins upon hire date and will receive an additional: 6% - for Intermediate certification. 11% - for Advanced certification. Out of State Certified applicants will receive certification pay as soon as certification is granted by DPSST. Lateral certified applicants with 36 months or more experience begin at pay step 2 - $26.7151 per hour. Hours will increase to 182.50 per month after the initial training period. Excellent County benefit package when eligible. This position is available immediately. This is a union represented position, for additional information, please click HERE . BENEFITS: Our robust health plan is offered at a minimal cost of $95 per month for employee only or $116 per month for employee plus dependents, which includes an innovative on-site clinic, pharmacy, and wellness and wellbeing services. Additionally, we include life insurance, retirement (PERS), generous paid time-off (14-18 hours/month to start, pro-rated for part-time), holidays, and professional development opportunities. Please click HERE for full benefit details. This recruitment has been re-opened. Applications will be accepted until 11:59 p.m. on December 25, 2023 and all testing must be completed by 8:00 a.m. on Friday December 29, 2023. Minimum Qualifications High school diploma or GED equivalent; Must be 18 years of age by hire date; Must accurately type a minimum of 42 words per minute. To qualify for employment with the 9-1-1 Service District, candidates must: Pass a drug screening; a hearing and vision exam; a thorough background, employment, and criminal history investigation; and a psychological examination. Meet the requirements as outlined in Oregon Administrative Rule 259-008-0300 Possess or obtain all required state certificates and licenses within the probationary period, and maintain thereafter. Certification as an Oregon Department of Public Safety Standards and Training (DPSST) Basic Telecommunicator, Emergency Medical Dispatcher and Emergency Fire Dispatcher. CPR and First Aid certification. Law Enforcement Data System (LEDS) certification. Necessary Special Requirements Possession of or ability to obtain a valid Oregon driver's license within 30 days of hire date. The employment offer will be contingent upon presentation of an acceptable and verifiable driver's license, pre-employment screening for criminal history, driving history, and controlled substances (NOTE: Positive test results for marijuana use may result in rescission of a contingent offer of employment). This screening must be completed with satisfactory findings in order for a formal offer of employment to be extended. Must pass a driving record review and criminal history background. A current driver's license, state of issue, and date of birth are required . Candidates who wish to be considered for this position must include an accurate driver's license number, state of origin, and date of birth in the Supplemental Question portion of the application. Physical Requirements : Must meet the physical requirements as outlined in Oregon Administrative Rule 259-008-0011. Most work in this classification series occurs under a stressful, high activity office environment where concentration and focus are required for long periods of time. There is often little opportunity to talk to co-workers. Work is performed in an area with moderate noise and lighting fluctuations with restrictions to the workstation. Excellent County benefit package when eligible. Deschutes County offers eligible employees a comprehensive health care package that covers medical, prescription, dental, and vision coverage for employees and their eligible dependents at a minimal cost of $90 per month. Coverage becomes effective the first of the month following 1 month of employment. Included in the health care package is the Deschutes Onsite Clinic (DOC), which provides a wide range of health, wellness, and primary care services to employees and their dependents. The DOC offers convenient hours and no out-of-pocket costs to patients. The DOC Pharmacy is a full service pharmacy available to employees and dependents to have their prescriptions filled at a discounted co-pay. In addition to the health care package, Deschutes County provides a generous and comprehensive benefits program to eligible employees. Employer paid benefit offerings include: Life Insurance for employee and dependents Accidental Death and Dismemberment Insurance Long-term Disability Insurance Employee Assistance Program Retirement Program through Oregon PERS Time Management Leave Employee paid voluntary benefit offerings include: 125 Flexible Spending Program 457 Deferred Compensation Program Supplemental Life and Accident Insurance To learn more about Deschutes County's generous benefit offerings, please visit www.deschutes.org/hr and click on Employee Benefits. Closing Date/Time: 12/24/2023 11:59 PM Pacific

job description DEPUTY CITY ATTORNEY Customer Relations Section Department of Water & Power Salary Range: DCA I: $94,127 - $137,599 DCA II $115,696 - $169,148 DCA III $151,442 - $221,390 About Us The Los Angeles City Attorney's office is one of the nation's largest municipal law offices. With over 1,000 legal professionals, including 500 attorneys, the Office provides the City with the highest caliber of legal services, ranging from prosecuting criminal misdemeanors and playing a leading role in criminal justice reform, advising on homelessness initiatives, defending civil lawsuits and claims, and bringing civil enforcement actions in the name of the People of the State of California. Guided by an overarching commitment to integrity, accountability and transparency, we find great meaning in the work we do and the services we provide. The Los Angeles Water and Power (LADWP) Division acts as General Counsel to the Board of Water & Power Commissioners, its officers, and employees. Division attorneys are responsible for legal representation, counsel and advice, and handling litigation related to DWP operations. As a municipally owned utility, LADWP exists by and for its customer-owners. The attorneys in the Customer Relations Section help LADWP to provide reliable, cost-effective water and electricity to over four million customers. With an annual operating budget exceeding $6 billion, LADWP strives to provide the quality customer-focused service of its Fortune 500 counterparts, but with the core values of transparency, fiscal responsibility and accountability of a government agency. The Office of the City Attorney has an immediate opening for an experienced attorney interested in representing LADWP on legal matters involving customer service, data governance, and cybersecurity law. Duties and Responsibilities The responsibilities of this position primarily include litigation, as well as generally representing and advising DWP’s Customer Service Division and IT Division on issues involving utility service, privacy, collections, data governance and cybersecurity. The scope of work includes analyzing and litigating matters arising under state and federal laws, including the California Public Records Act. Because DWP is a municipal utility and a proprietary department of the City, matters relating to the City Charter, general municipal law, the fixing of rates and enforcement of the rules and regulations under which DWP operates will be implicated. The ideal candidate will demonstrate strong oral and written skills and enjoy a team-based approach to representing clients. Requirements ? Licensed to practice law in all courts in the State of California and the United States District Court for the Central District of California. ? Five (5) years of practice in California and Federal Courts. ? Ability to review and draft contracts, ordinances, settlement agreements, resolutions, and Board letters. ? Ability to draft clear, concise pleadings and motions and argue persuasively before courts, administrative hearing boards, and other tribunals. Desired Qualifications The following qualifications are desirable: ? Strong civil litigation experience; ? Demonstrated analytical skills; ? Ability to deal effectively with public officials, departmental personnel, and members of the public; and ? Strong oral communication skills. Writing Sample Candidates must provide two writing samples within the last year. Benefits Offered Medical, Dental, Vision Life Insurance Disability Insurance Tax-Advantage Spending Accounts Retirement Plan (LACERS) Deferred Compensation Plan (457(b)) Employee and Family Assistance Program Paid Time Off 13 Yearly Holidays Vacation Personal Leave Floating Holidays Sick Leave Bereavement Leave Telework This position may qualify for up to 3 days of telework per week. Current Location 221 N. Figueroa Street, Los Angeles. Position is subject to assignment at any location within the County of Los Angeles. COVID-19 Vaccine Requirement For candidates seeking initial City employment, in accordance with Los Angeles City Ordinance 187134, information regarding COVID -19 vaccination requirements as conditions of employment may be found at: https://clkrep.lacity.org/onlinedocs/2021/21-0921_ord_187134_8-24-21.pdf Probation Appointment to this exempt position (non Civil-Service) will be subject to a two (2) year probationary period as required by Section 1050 of the City Charter. Successful completion of the two (2) year probationary period will result in tenure with the office. Classification Placement in this position will initially be as a lateral transfer with the selected candidate assuming the position in their current classification. Upon six months of satisfactory performance, the individual may be considered for promotion. Conflict of Interest This position is designated as Category 1 on the Conflict of Interest Code. Contact Questions? Please email atty.recruit@lacity.org. How to apply Application and Deadline Interested applicants should submit a cover letter, writing sample and resume in one (1) merged PDF file specifying #3363 DCA - DWP - CUSTOMER RELATIONS to Atty.Recruit@lacity.org by FRIDAY, DECEMBER 15, 2023. Qualified applicants will be invited to interview. exempt employment If employment is said to be exempt, it is meant that the employment is exempted from the civil service provisions of the City Charter. In order to receive a regular civil service appointment, employees must have successfully participated in a civil service examination, received a high enough score on the examination to be placed on and receive an appointment from an eligible list, and they must serve a probationary period. Exempt employees do not compete in a civil service examination, they are not placed on an eligible list and receive an appointment from that list, nor do they serve a probationary period. As a result, exempt employees do not have what is referred to as a “property interest” in their job. Exempt employees serve at the will of the appointing authority and can be terminated at any time without cause. Employees with a property interest in their job, i.e. civil service employees, cannot be deprived of their employment(discharged or suspended) without due process. General Information About Exempt Employment Exempt employees serve at the will of the appointing authority, and as such, they may be discharged, suspended or otherwise disciplined without cause. Exempt employees have no property interest in their employment, and any procedural benefit or other prerogative extended to them by their appointing authority is not intended to create and does not create any such property interest. No officer or employee of the City may make to any other officer or employee any representation of a property interest in employment which does not correspond to Charter provisions unless the City Council, by ordinance, permits such representation. No unauthorized representation can serve as the basis of an employee's reliance on, or expectation of, a property interest. Employees Seeking To Become Civil Service Employees There is no protective leave for an exempt employee appointed to a civil service position. Upon receiving a civil service appointment and passing probation, the former exempt employee will be subject to the Civil Service provisions described in Article X of the City Charter. Upon appointment, the civil service employee will begin to accrue displacement and layoff seniority on the first day of his/her civil service appointment and may file for promotional examinations for which s/he qualifies. A full or half-time exempt employee appointed to a full or half-time civil service position continues to: contribute to the Retirement System; accrue vacation time; accrue sick time; receive anniversary date salary increases; and, receive health and dental benefits identical to those received in the civil service position. For candidates seeking initial City employment, in accordance with Los Angeles City Ordinance 187134, information regarding COVID-19 vaccination requirements as conditions of employment may be found at: https://clkrep.lacity.org/onlinedocs/2021/21-0921_ord_187134_8-24-21.pdf . Closing Date/Time: 12/15/23

Position Information The City of Brentwood is currently seeking a customer service-oriented individual to join our Recreation Team! This position serves as administrative support at Brentwood Community Center front counter. Applicants should possess a positive attitude, be highly organized and able to prioritize tasks, be detail oriented, and be self-motivated with a strong desire to work as a part of a team. The position is a part time position, typically Monday- Friday. It averages roughly 20 hours per week, with shifts typically taking place between 7:30am - 5:30pm. This is a tentative schedule subject to change. For more information please see the job description here. Qualifications Education and Experience Guidelines Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Minimum of two (2) years customer service experience. License/Certificate: Possession of a valid California driver's license Be able to obtain certification in American Red Cross Adult/Pediatric First Aid/CPR and AED or equivalent within 90 days of employment. Application Process Applicants must submit the following: City of Brentwood Employment Application Postmarks, faxes and incomplete applications will not be accepted. Your application must be filled out completely online. Resumes may also be submitted but it is not a substitute for a completed application. The recruitment process will consist of: Review of applications for minimum qualifications for the position and to ensure all materials have been submitted. Department Interview - Applicants possessing these requirements may be invited to interview with the Parks and Recreation Department. The interview will cover elements of the knowledge and abilities identified in the job description. Pre-Employment - Applicants who are offered a job will be required to pass a TB and HepB screening through their doctor and will be fingerprinted through the City. Orientation - Applicants who have passed all of the pre-employment requirements and have submitted all of their documents will be scheduled for their first day of orientation. DISCLAIMER: The provisions of this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice. Tests may consist of any combination of written, oral or other exercises or assessment procedures that test content. Components may include, but are not necessarily limited to, typing, math, reading, writing and analytical skills; problem solving ability; computer and software proficiency, or any other job-related knowledge, skill, ability or qualification. The City may, without notice, change or eliminate any particular assessment component or combination of components as needs dictate. All correspondence regarding application status, test and/or interview dates, etc. will be sent by email and will be available on your Government Jobs account. Please check your email folders, including your junk/spam folders and accept emails from the domain governmentjobs.com, neogov.com, or brentwoodca.gov. It is the applicant's responsibility to ensure a correct email address is provided and that all correspondence is received. The City of Brentwood is an Equal Opportunity Employer. Applicants requesting special accommodations during the examination process may contact the Human Resources Department at (925) 516-5191. This position is not benefited. Closing Date/Time: Continuous

Description: Job Summary The Retention Specialist will provide academic advisement to the undergraduate student population, focusing efforts on specific student groups (e.g., Cal Poly Scholars, active but not enrolled students, etc.) and utilize an advanced, developmental, intrusive, problem solving approach, rather than a prescriptive application, to assist students in degree completion. The Retention Specialist will work with the College of Engineering to directly support the advising retention plan. In collaboration with university colleges and divisions, the Retention Specialist will compile current Cal Poly retention strategies, track retention activities, assess efficacy, and recommend changes to administration. Department Summary University Advising (UA), a division of Academic Affairs, is responsible for integrating, facilitating, coordinating, synthesizing, enabling, and fostering outcomes driven efforts that support student success (e.g., retention, persistence, and graduation). Through its unique range of campus-wide programs and initiatives that includes the Mustang Success Center, University Advising Retention, and the Transfer Center; UA provides leadership, services, and resources to support all Cal Poly students in reaching their academic goals. University Advising delivers time-sensitive, inclusive academic advising and support; advocating for the academic needs of marginalized students; ensuring, through assessment and continuous review, that academic success policies and procedures are consistent and equitable; and removing institutional barriers to increase student retention and graduation. University Advising partners with peer, faculty and professional advisors and provides them with the training they need to empower every Cal Poly student with the confidence, knowledge, and sense of belonging essential for academic success. Engineering Student Services provides an inclusive, respectful, encouraging environment that fosters the retention and graduation of all undergraduate engineering students. Through our Advising, Multicultural Engineering Program (MEP), and International Exchange Program (IEP), our staff provides comprehensive services to guide and empower students to achieve their goals. Key Qualifications Develop an annual retention plan using resources from across the University’s Colleges and Divisions to create an actionable set of retention measures. Develop retention programs using data and predictive models that can be scaled across colleges. Track in real time, activities across the campus related to the overall retention strategies and inform campus leadership regarding needed changes to mitigate any retention declines. Coordinate the retention functions at the advising program level and evaluate the University’s wide array of retention programs to ensure student success and make recommendations for continuous improvements. Education and Experience Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution. Three years of progressively responsible professional student services work experience. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling. Salary and Benefits Anticipated Hiring Range: $60,300 - $70,704 annually Classification Range: $60,300 - $85,908 annually Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our benefits website for additional information. Cal Poly Cal Poly is a nationally-ranked public university located in San Luis Obispo, California, and known for its Learn by Doing philosophy. Each year more than 20,000 top-tier students come to San Luis Obispo to put knowledge into action, taking their learning outside the classroom as they prepare for careers in engineering, agriculture, science, business, humanities and the built environment. Cal Poly’s hands-on philosophy, small class sizes and close student-faculty mentorships result in graduates ready from day one to impact their communities, California and the world. For more information, visit calpoly.edu . Diversity Statement At Cal Poly, we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. Bringing people together from different backgrounds, experiences and value systems fosters the innovative and creative thinking that exemplifies Cal Poly's values of free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility. Cal Poly's commitment to diversity informs our efforts in recruitment, hiring and retention. Cal Poly is an equal opportunity employer. Supplemental Information Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with Cal Poly. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive. The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Cal Poly, San Luis Obispo is not a sponsoring agency for staff positions (i.e. H-1B visas). Positions are posted for a minimum of 14 calendar days. Closing Date/Time: Open until filled

Description: Working Title: Interviewer I (Hourly Intermittent) Classification Title: Administrative Support Assistant I Posting Details Priority Application Deadline: Sunday, November 5th @ 11:55pm PST (Posting will remain open until filled) Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Position Summary The Interviewer I is to conduct health related surveys over the telephone with adult and/or minor residents of California, in English and/or Spanish, for the Population Research Center (PRC). The Interviewer I must be knowledgeable about the assigned survey questions and interview script and follow all survey protocols in accordance with training. The Interviewer I obtains survey data by entering respondent information into a computer and correctly assigning disposition codes to each telephone call outcome in accordance with training. The purpose of this job is to collect confidential quality data for numerous state and federal public health agencies. FLSA : Hourly-Intermittent - This position may be eligible for health benefits, and is non-exempt, (eligible for overtime compensation) according to FLSA. Employees who are determined to be eligible for health benefits will be notified by the Benefits Office. Anticipated Hiring Range : $19.26 per hour - $21.19 per hour (hourly-intermittent) CSU Classification Salary Range : $19.26 per hour - $23.64 per hour (hourly-intermittent) Salary Grade/Range : 1 Recruitment Type : Temporary/Renewable Time Base : Hourly-Intermittent Work Hours : Variable and on-call, generally within the following operating hours: M-Th 11:30-8, Su 10-6:30. Must have availability Sunday. Department Information The Population Research Center conducts policy impactful research in order to improve the quality of life and well-being of Californians. The Center provides clients with research services including project development, data collection, and data analysis. https://www.csus.edu/center/population-research-center/ Minimum Qualifications Entry to this classification requires fundamental written and oral communication skills, including a sound foundation in English grammar, spelling, and punctuation; an ability to understand standard office procedures; an ability to operate standard office equipment; an ability to learn office technology systems; an ability to perform basic mathematical calculations; and typing and keyboard skills. These entry qualifications would normally be obtained through completion of a high school program or its equivalent and some experience in an office environment. Required Qualifications Ability to use standard office equipment Ability to communicate verbally in a clear and polite manner, including in-person and telephone Ability to perform data entry Ability to respond to routine questions Ability to follow instructions and procedures Preferred Qualifications 6. Bilingual in Spanish (ability to speak, read and write) 7. Experience with Computer Assisted Telephone Interview (CATI) software and processes Documents Needed to Apply Resume and cover letter. Failure to upload required documentation may result in disqualification. Notes to Applicants: These positions are funded by non-reoccurring grants, contracts, or special projects with beginning and end dates and are therefore not eligible for permanent status per CSUEU MOU Article 9.49(d). Applicants identified as bilingual Spanish/English will be tested at interview. Positions are temporary and renewable. Reappointment is contingent on funding, work performance, and recommendation of supervisor. About Sac State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State’s 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: “ As California’s capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement. ” As the regional hub of higher education, Sac State is dedicated to student success , diversity, equity and inclusion , community engagement , philanthropy , and campus safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State ? page. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/internal/your-hr/benefits/disability-parental-leave.html#reasonable-accommodations-interactive-process . The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/compliance/hr-compliance/mandatory-dhr-training.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification : Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. COVID-19 Vaccine Certification Information: Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Eligibility Verification Selected candidate must furnish proof of eligibility to work in the United States. California State University, Sacramento is not a sponsoring agency for staff and management positions (i.e. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Closing Date/Time: Open until filled

Description OUR FUTURE STARTS HERE ! Grow your career by joining the Parks, Recreation & Libraries team in the role of Customer Service Specialist I/II. The Human Resources Department is accepting applications for the temporary and part-time position of Customer Service Specialist I/II in the Parks, Recreation & Libraries Department. The normal work schedule will vary depending on business operating schedules, and may include evenings and weekends. The current vacancy is a temporary position that is limited a maximum of 1500 hours per fiscal year. However, the employment list that will be established from this recruitment may be utilized to fill future regular and limited-term vacancies in the City for the duration of the list . Candidates hired will work one of two schedules depending on the business needs: (1) 1,000 hour employee who will be limited to 25 hours per week for a maximum of 1,000 hours per the fiscal year, or (2) 1,500 hour employee who will be limited to a maximum of 1,500 hours per fiscal year. For candidates who are selected for the 1,500 hour employee schedule only, appointment in this position includes the following supplementary benefits: Opportunity to work up to 1,500 hours per year (average 30 hours per week) Enrollment in the Public Employees Retirement System (PERS) Optional limited medical benefits (a city contribution of $151.00 per month) The City of Roseville promotes a no smoking atmosphere. DEFINITION To perform a variety of duties related to the overall supervision and operations of a recreation facility or major program including customer service and administrative duties; and to provide other support duties as assigned. SUPERVISION RECEIVED AND EXERCISED Receives immediate supervision from a higher level supervisor or manager. Examples of Duties Duties may include, but are not limited to, the following: Customer Service Specialist I/II: Serve as first line of contact to external customers via telephone or in person; refer customers to appropriate staff and/or provide a variety of general information regarding City functions and services; and explain department operating policies and procedures. Develop, maintain and archive a variety of files and records. Assist the public with reserving and renting City facilities; register customers for classes, programs and tours; may participate in tours as required. Respond to letters and routine correspondence Receive and process payments for a variety of services; handle cash; prepare deposits. Receive, review and process invoices, payment requests; track costs, ensuring proper coding; researches and resolves errors in orders received and invoices; prepare and process purchase requisitions. Prepare, compile, tabulate and maintain data including databases, various documents and statistical and operational reports and records. Review payroll for assigned department; identify and resolve discrepancies; research and respond to questions from staff regarding payroll. Track and register staff for training classes as needed. Issue, receive, type and process various applications, permits and other forms; apply departmental policies and procedures in determining completeness of applications; calculate fees. Oversee the safe and proper operation of assigned facility and activities in the facility; ensure facility rules and safety guidelines are followed; maintain order with disruptive patrons and exercise crowd control when warranted; refer escalated issues to assigned supervisor or proper authorities; render first aid and CPR, if certified, as required. Complete written reports and records as required, organize and monitor equipment inventory or assigned facility. Know, understand and communicate department programs and services. Answer questions and provide information to the public; investigate complaints and recommend corrective action as necessary to resolve complaints. Identify and report any maintenance required on assigned facilities, equipment or materials. Oversee daily operations and events held at assigned facility, ensure cleanliness of restrooms and public areas; identify and report maintenance conditions affecting facility operation, equipment, materials and security. Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service. Perform related work as required. Minimum Qualifications Knowledge of : Customer Service Specialist I: Modern office equipment and procedures including use of a variety of software applications. Customer service principles and public relations techniques. English usage, spelling, grammar and punctuation. Business letter writing and report preparation. Customer Service Specialist II: In addition to the requirements for Customer Service Specialist I: City services provided Advanced customer service techniques. Policies and procedures of the assigned department or program. Basic accounting principles; financial record keeping and reporting. Ability to : Customer Service Specialist I: Learn pertinent local State and Federal laws, codes, ordinances, City functions, policies, rules and regulations. On a continuous basis, know and understand all aspects of the job; intermittently analyze work papers, reports and special projects; identify and interpret technical and numerical information; observe and problem solve operational and technical policy and procedures. On a continuous basis, sit at desk for long periods of time; intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone, and write or use a keyboard to communicate through written means; intermittently set up booths, hang banners, move tables, chairs and carry supplies; and lift or carry weight of 45 pounds or less. Develop and maintain filing systems. Compose general correspondence and letters and take meeting minutes. Use a personal computer and a variety of software applications. Plan and organize workload. Establish and maintain effective working relationships with those contacted in the course of work. Communicate clearly and concisely, both orally and in writing. Customer Service Specialist II: In addition to the requirements for Customer Service Specialist I: Independently perform administrative and customer service duties in support of assigned department or program. Research, respond to and assist in the resolution of inquiries and complaints. Prepare correspondence, memorandums, and routine financial and operational reports. Accurately calculate fees and handle money. Use independent judgment and personal initiative. Know, understand, interpret and explain department and program policies and procedures. Experience and Training Customer Service Specialist I: Experience : One season of experience in a position assisting in recreation facilities, recreation programs, customer service or a related field is desirable. Customer Service Specialist II: Experience : Two years of experience in a position assisting in recreation facilities, recreation programs, customer service or a related field. Customer Service Specialist I and II: Training : Equivalent to completion of the twelfth (12th) grade, GED, or higher level degree. AND License or Certificate Possession of a valid California driver’s license by date of appointment. Supplemental Information The City of Roseville is committed to a diverse workforce. We are engaged in understanding the needs and backgrounds of our colleagues and those we serve. Our organization is unified in this commitment, as we believe this produces the best results for our community. ADDITIONAL INFORMATION: Detailed information on the City of Roseville recruitment practices can be reviewed on the Frequently Asked Questions page. SELECTION PROCESS Applications will be screened by the Human Resources Department for minimum qualifications. Qualifying applicants may be contacted by the Department to interview. Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check and depending on position applied for a pre-employment medical exam and a drug and alcohol screening test. THE CITY OF ROSEVILLE IS AN EQUAL OPPORTUNITY EMPLOYER. IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS. MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION. EMPLOYEE BENEFITS: The City of Roseville offers competitive benefits packages to full-time employees. Regular part-time employees receive benefits on a pro-rated basis. For more information regarding the City's benefits, visit our website here . Benefits currently include: Health, dental, and vision insurance benefits Cafeteria plan, plus City paid Flex credit Life insurance (City paid and optional supplemental employee paid) Flexible spending accounts for dependent and health/medical costs Employee assistance plan Retirement savings plan Deferred compensation plan(s) Short-term and Long-term Disability employee paid plans Educational reimbursement Vacation leave, sick leave, personal/management leaves Holiday pay (plus two floating holidays annually) Bilingual pay Longevity pay GENERAL BENEFITS : A majority of the employee benefits are similar for all City employees. There are benefits that differ depending on which bargaining unit the job classification is assigned. Exact benefits information can be found by visiting the Benefits webpage and selecting the specific bargaining unit group. TEMPORARY POSITIONS: Most benefits do not apply to the City's temporary positions. Temporary employees that work 1,500 hours annually may elect medical insurance. Temporary employees contribute to a retirement plan depending on the status of total hours worked annually.

TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: 1. Veteran- DD214 showing honorable discharge. 2. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. 3. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. 4. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. 5. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Stephanie Rubio, (432) 426-3254 ext. 3173 PHYSICAL WORK ADDRESS: Indian Lodge, Hwy 118 North Park Road 3, Fort Davis, TX 79734 GENERAL DESCRIPTION: NOTE: Position may fluctuate between full-time/part-time hours based on operational needs. Under the direction of the Office Manager, this position is responsible for daily reconciliation and audits of revenue collection and procedures for Indian Lodge and Black Bear Restaurant. Responsible for gift shop sales, stocking and inventory. Provides information to visitors and guests, takes reservations and checks guests in and out of Lodge. Performs light housekeeping duties and helps ensure areas around the Lodge and grounds are secure. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS: Education: Graduation from High School or GED. Experience: One year general clerical, customer service, front desk reception or cash handling experience. Licensure: If driving is required, applicant must possess a valid State driver's license. KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of general office procedures; Knowledge of basic mathematics; Knowledge of generally accepted accounting principles and procedures affecting the maintenance of accounting records and automated accounting systems; Skill in using MS Word, Excel and Outlook; Skill in using standard office equipment; Skill in effective verbal and written communication; Skill in providing quality customer service in a courteous and professional manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Ability to interpret and maintain visitor compliance with park rules and regulations in a courteous and professional manner; Ability to provide assistance during emergency situations in a calm and professional manner; Ability to accurately handle cash and account for revenue collected; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to perform cleaning and light housekeeping duties; Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS: Required to work in a public hotel-type facility; Required to work 40 hours per week, includes various schedules with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; This position will fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued, eligibility for longevity pay, and health insurance rates; Required to work any shift within a 24-hour period if necessary; Required to perform manual labor including, lifting supplies and materials up to 20 lbs.; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Must conform to TPWD dress and grooming standards, work rules and safety procedures; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Ongoing

Job Characteristics ***PART-TIME JOB OPPORTUNITY*** CUSTOMER SERVICE SPECIALIST I/II The City of Concord is seeking applicants for part-time Customer Service Specialists to support the Recreation Services Department; current openings are in the Senior Center and at Willow Pass Community Center. This position is open until filled and may close at any time. Salary is negotiable based on experience: Customer Service Specialist I: $17.65 - $19.67/hour with one year of customer service experience Customer Service Specialist II: $18.54 - $20.98/hour with two years of customer service experience Community Centers: The Concord Senior Center is an amazing place for seniors to come together and enjoy activities, classes, programs and sports leagues. After hours, it operates as the ideal space for special events, such as holiday parties, weddings and business meetings. The Senior Center is located at 2727 Parkside Circle. All positions are part time, limited service and applicants must be available to work between 8:30 a.m. - 4:30 p.m., Monday through Friday, approximately 15-20 hours per week. The Willow Pass Community Center is a versatile venue for special events like weddings, birthdays, anniversaries, and retreats. It's also the location for in-person registration for all the programs in the City of Concord. Willow Pass Park is the home of the Concord Softball League, payless batting cage, pickleball courts, tennis courts, and an adult fitness park. The Willow Pass Community Center is located at 2748 E. Olivera Road. All positions are part time, limited service and applicants must be available to works between 9 a.m. - 4 p.m., approximately 15-20 hours per week. What you will be doing: These positions work primarily at either the Concord Senior Center, at 2727 Parkside Circle, or Willow Pass Community Center at 2748 E Olivera Drive. Customer Service Specialists serve as the first point of contact for customers using the facilities, including greeting customers, registration for classes and events and responding to inquiries and complaints. They are also responsible for monitoring the use and care of facilities, to include room set-up and breakdown as well as light custodial duties. The Customer Service Specialist I is distinguished from the II level in that it is the entry-level position in the series. The Customer Service Specialist II has learned to perform the duties of the Customer Service Specialist I with independence. All positions are part time, limited service and must be able to work either mornings, or mornings and afternoons, Monday through Friday. Hours and schedule may vary. SELECTION PROCESS Submit a completed City of Concord application and the required supplemental question responses online at www.cityofconcord.org/jobs . All qualified applicants and supplemental responses will be competitively evaluated, and those candidates demonstrating the strongest qualifications for the position will be invited to interview. Conviction History If you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with the City of Concord. Successful candidates will be provided a conditional offer of employment and must clear DOJ live scan. Examples of duties include, but are not limited to Serving as the front line customer service representative Opening and closing the community center Walking customers through the premises prior to and after the event Providing coordination and support of facility operations Performing activities related to the processing and maintenance of activity registration and rental permits, including communication with customers over the phone, in person and via email Responding to questions, complaints and emergency situations, taking appropriate courses of action Ensuring timely completion of all paperwork and processes, facility scheduling, information development, and file maintenance Ensuring a safe and efficient environment by enforcing operating procedures Reporting inappropriate or unsafe practices Providing for maintenance needs, including compliance with health, safety and building codes Assisting in the set up and take down of equipment, tables and chairs, as needed Conducting light custodial work to ensure high standards of facility presentation, as needed Qualifications Knowledge of: Microsoft Office software including Word, Excel and Publisher Principles and processes for providing internal and external customer service including customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction The structure and content of the English language including the meaning and spelling of words, rules of composition and grammar Ability to: Understand the implications of new information for both current and future problem solving and decision making Give appropriate attention to what other people are saying, taking time to understand the points being made and asking questions as appropriate Maintain appropriate attention to detail based on the complexity of work performed Shift back and forth between two or more activities or sources of information, and to work efficiently and accurately on tasks with interruptions Convey written and/or non-written information effectively, comprehending and understanding documentation and verbal or visual communications Adapt communications and behavioral styles appropriately in response to individuals and situations Use logic and reasoning to identify strengths and weaknesses of alternative solutions Provide high level customer service to internal and external customers including during high stress situations; seek out ways to help people Determine causes of operating errors and decide what to do to resolve them Quickly search and find information from resource systems, manuals and other documents and accurately and concisely convey such information orally and in writing Read, comprehend and retain information Learn custom facility reservation software Speak clearly, concisely and audibly Establish and maintain cooperative and effective relationships with those contacted in the course of work CUSTOMER SERVICE SPECIALIST I Education : Satisfactory completion of high school or equivalent Experience : One year of customer service experience required CUSTOMER SERVICE SPECIALIST II Education : Satisfactory completion of high school or equivalent Experience : Two or more years of customer service experience required Other The ability to speak and understand Spanish is highly desirable, but not required. A California driver's license and a satisfactory driving record are conditions of initial and continued employment. Must be able to clear DOJ fingerprint clearance. EEO/ADA: The City of Concord is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. If you have a disability and require accommodations in the testing process, please contact Human Resources at 925-671-3308 or hrdept@cityofconcord.org prior to the final filing date. This position is not eligible for benefits.

TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf VETERAN'S PREFERENCE: If you choose to claim veteran's employment preference including surviving spouse or orphan of a veteran as outlined by the State of Texas, you must attach a DD214 at the time your application is submitted. If you have questions regarding this requirement, please visit our Veteran's Hiring Reference page at https://tpwd.texas.gov/jobs/veterans/ BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Stephanie Rubio, (432) 426-3254 ext. 3173 PHYSICAL WORK ADDRESS: Indian Lodge, Hwy 118 North Park Road 3, Fort Davis, TX 79734 GENERAL DESCRIPTION: Under the supervision of the Office Manager, this position is responsible for performing general clerical duties for Indian Lodge State Park. Responsibilities include revenue collection and reconciliation, gift shop sales, stocking and inventory. Provides customer service and information to visitors and park guests. Conducts guest registrations, checks guests in and out of the Lodge. May be required to fill in on any shift for a 24 hour operation. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS: Education: Graduation from High School or GED. Experience: One year experience in general clerical, cash handling or customer service. Licensure: If driving is required, applicant must possess a valid State Texas driver's license. PREFERRED QUALIFICATIONS: Experience: One year experience in front desk reception. KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of general office procedures; Knowledge of administrative and clerical procedures; Knowledge of telephone procedure and etiquette; Knowledge of basic mathematics; Skill in using MS Word, Excel and Outlook; Skill in effective verbal and written communication; Skill in providing quality customer service in a courteous and professional manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Skill in managing several projects simultaneously; Ability to accurately handle cash and account for revenue collected; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities; Ability to perform general routine cleaning and light housekeeping duties; Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.; Ability to interpret rules and maintain visitor compliance with park rules and regulations; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS: Required to work in a public hotel-type facility; Required to work 40 hours per week, includes various schedules with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays Required to work any shift within a 24-hour period if necessary; Required to respond to emergency and on-call situations; Required to perform manual labor including, lifting supplies and materials up to 20 lbs.; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Must conform to TPWD dress and grooming standards, work rules and safety procedures; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Ongoing

SUMMARY PURPOSE OF POSITION The Customer Relations Representative will provide information, respond to customer inquiries, support passenger flow, and support fare media sales at Metrolink stations. This is a classified position represented by Amalgamated Transit Union, ATU Local 1277, per the Collective Bargaining Agreement (CBA) dated January 1, 2023, through June 30, 2026. Starting Hourly Rate: $21.6689 TO APPLY: This is a continuous recruitment with the first review of applications beginning October 13, 2023 . Interested applicants are encouraged to apply immediately. DISTINGUISHING CHARACTERISTICS This is the career level of the Customer Relations Representative series. At this level, the incumbent has some latitude for independent judgment and may vary work methods and procedures, but usually within prescribed parameters. SUPERVISION EXERCISED AND RECEIVED Receives supervision from departmental management/supervisory level roles This position has no formal supervisory responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES The duties listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities. Provide Metrolink riders with information on using the rail system, reading the train timetable, using ticket vending machines, fare policies, making connections, and create a positive passenger experience. Serve as the primary point of contact for train riders, inform customers at the train platforms during service disruptions, make public address announcements, and assist to prevent unnecessary delays to passengers. Sell Metrolink tickets, processing debit and credit sales, make ticket adjustments, and process customer refunds. Handle and account for all cash including preparing and balancing of the cash drawer, preparing bank deposits, and operating the Ticket Office Machine (TOM). Order and maintain a current inventory of pre-printed ticket stock and all current Metrolink published materials including brochures, train schedules, maps, forms, special events and special trains, etc. Provide support to school groups to ensure safe travel, appropriate fare media, and assistance with vouchers. Maintain Metrolink kiosks at all stations with current rider updates, special event literature, and other related materials as needed. Coordinate lost and found returns, contact customers regarding items, and recording feedback into the customer database. Coordinate passenger use of alternate transportation during service disruptions or planned outages at Metrolink stations, and report transportation issues to the appropriate personnel. Inform customers on rail safety issues, report trespasser and vandalism incidents to Metrolink security, and respond to emergency situations or customer service related problems as directed. Perform other related duties as assigned. MINIMUM REQUIREMENTS TO PERFORM ESSENTIAL JOB FUNCTIONS Education and Experience High school diploma, GED or its equivalent. A minimum of three (3) years of work experience in a customer service role interacting with and providing a service that may be measured by customer satisfaction. Must pass the computer-based assessment. A combination of training, education and or experience that provides the required knowledge, skills and abilities may be considered when determining minimum qualifications. Advanced relevant coursework may also substitute for a portion of required experience. Valid Class C Driver’s license with a satisfactory driving record of no more than three moving violations and no DUI’s within the last three years. Preferred Qualifications None. Knowledge, Skills, and Abilities Knowledge of: Principles and practices of customer relations. Effective telephone techniques, etiquette, and customer service General business practices and procedures. Principles and techniques of communication, with emphasis upon both verbal and writing skills. Techniques to identify or determine the root cause of an issue to resolve complaints Applicable federal, state, and local laws, rules, and regulations for public transit, such as the Americans with Disabilities Act. Office management procedures and time management principles Office practices, procedures and equipment. Computer software skills including word processing, spreadsheets, and database applications such as MS Office programs including Outlook, Word, Excel, and other related software applications. Principles of business letter writing and report preparation with specific focus on correct spelling, grammar and punctuation. Principles of customer relations management record keeping, data collection, data management and research techniques. Metrolink territory including routes, fares, and service changes due to external forces, i.e., construction and service interruptions. Contracted transportation services. Basic arithmetic computations. Skilled in: Use of Microsoft Office. Cash handling. Responding professionally to different customer situations. Presenting information to customers and staff. Writing correspondence. Ability to: Communicate with strong interpersonal skills using tact, empathy, patience, and courtesy. Work under pressure to resolve difficult issues in real-time. Ensure high degree of accuracy and attention-to-detail. Communicate clearly and concisely with tact and diplomacy with the public, management, and other internal/external customers. Prioritize, organize and perform multiple responsibilities or projects simultaneously, making decisions independently and taking ownership for wide ranging responsibilities that also meet time constraints and deadlines. Work independently and proactively, either alone or as part of a team, and exercise sound judgment to resolve issues and or/find ways to improve reporting process. Initiate, organize, and follow up on work. Interpret and explain policies and procedures. Establish and maintain working relationships. PHYSICAL REQUIREMENTS Transition between a stationary position at a desk or work location and move about Metrolink facilities or other work site locations. Operate tools to perform the duties of the position; such as computers, office equipment and work-related machinery. Transport equipment or boxes up to 25lbs. Exchange ideas by means of communication. Visual acuity to detect, identify and observe employees or train movement and any barriers to movement when working on or near railroad tracks. Hear and perceive the nature of sounds when working on or near railroad tracks Balance, ascend/descend, climb, kneel, stoop, bend, crouch or crawl within assigned working conditions and or locations. Working Conditions Position will work in an outdoor environment with possible exposure to changes in weather conditions, individuals who are hostile or irate, moving mechanical parts, and loud noises (85+ decibels, such as heavy trucks, construction, etc.) Position may require work in a normal office environment with little exposure to excessive noise, dust, or temperature. SUPPLEMENTAL INFORMATION Selection Process: Following a review of resumes and/or applications, the most highly qualified candidates will be invited to continue in the selection process. Eligible applicants will be notified of the exact time and place of assessments and interview. Candidates will be interviewed to determine the irrelative knowledge, skills and ability in job related areas. Offers of employment may be contingent upon successful completion of a reference check, including degree verification and criminal records check provided through SCRRA. Internal Candidates: Employees with active discipline as defined in the HR Policy No. 5.3 Positive Discipline Program and/or with performance that does not meet the standard for "meets expectations" as defined in the Performance Planning and Appraisal Process may be precluded from consideration and placement in the position. In compliance with the Americans with Disabilities Act, the SCRRA will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The SCRRA is an Equal Opportunity Employer. EEO/ADA MEDICAL: SCRRA offers a choice of twelve (12) health plan options provided through the California Public Employees' Retirement System (CalPERS). You may choose from up to ten (10) Health Maintenance Organization (HMO) plans and two (2) Preferred Provider Organization (PPO) plans. Some health plans are only available in certain counties and/or zip codes. You contribute 12.5 percent of the plan premium for coverage of you and your eligible dependents. You may waive coverage if you are covered under another group health plan; you must provide proof. Once you waive coverage, you will only be allowed to enroll during Open Enrollment or within 60 days from the date on which your other coverage is no longer available (proof is required). If you elect to waive coverage, you will receive $300.00 per month taxable earnings, paid in two installments of $150 each on the first two paychecks of the month. A retiree or an employee who is a spouse, child, or any other eligible dependent of another SCRRA employee is not eligible for the opt out/cash in lieu credit if he/she is covered under a SCRRA health plan. Eligibility begins the first of the month following hire date or qualifying event. DENTAL: SCRRA offers two dental options provided by Delta Dental. Under the DeltaCare (HMO) program, you must select a contract dentist within their network to perform your dental services. If you require treatment from a specialist, your contract dentist will handle the referral. Many services are covered at no cost to you. A co-payment applies for other services. The Delta Dental PPO plan allows you to visit a dentist of your choice, change dentists at any time, go to a dental specialist of your choice, receive dental care anywhere in the world, and save on out-of-pocket expenses when you visit a PPO network dental office. SCRRA pays the full premium for coverage of you and your eligible dependents under both plans. Eligibility begins the first of the month following hire date or qualifying event. VISION: SCRRA offers two (2) vision plans through Vision Service Plan (VSP), providing coverage for eye examinations, prescription eyewear and contact lenses through network providers. You have the option of seeing out-of-network providers, but full reimbursement is not guaranteed. VSP has contracted with many laser surgery facilities and doctors, offering you a discount on PRK and LASIK surgeries. If you enroll in the VSP Basic Plan, SCRRA pays the full premium for coverage of you and your eligible dependents. If you enroll in the VSP Buy-up Plan, which offers enhanced vision benefits, you pay the difference between the cost of the Basic Plan and the Buy-up Plan. Eligibility begins the first of the month following hire date or qualifying event. FLEXIBLE SPENDING ACCOUNTS: Flexible Spending Accounts (FSA) allow for the deferral of pre-tax dollars to be used for reimbursement of eligible medical and dependent care expenses. You can set aside up to $3,050 for health care expenses and $5,000 per family for dependent care expenses annually. Eligibility begins the first of the month following hire date or a qualifying event. GROUP TERM LIFE INSURANCE: SCRRA provides for an amount equal to one (1) time your annual salary, rounded to the nearest $1,000, to a maximum of $200,000. Your life insurance benefit will reduce to 65% at age 65 and 55% at age 70. IRS regulations require that the portion of Group Term Life (“G.T.L.”) insurance benefits provided to you by SCRRA, which exceeds $50,000, be added to your Federal, State, and Medicare taxable earnings for W-2 reporting. This amount is reflected on your pay statements each pay period in the “Other Benefits and Information” section. In addition, SCRRA offers a voluntary plan, which may be purchased in increments of $10,000 to a maximum of $100,000 without evidence of insurability (initial enrollment period only) and up to 5 times your salary to a maximum of $500,000 with evidence of insurability. Dependent life options are also available. The voluntary plan is portable; you may retain it if you leave SCRRA and pay the premium. Eligibility begins the first of the month following hire date or qualifying event. ACCIDENTAL DEATH & DISMEMBERMENT: SCRRA provides for an amount equal to one (1) time your annual salary, rounded to the nearest $1,000, up to a maximum of $200,000. Your AD&D insurance benefit will reduce to 65% at age 65 and 55% at age 70. In addition, SCRRA offers a voluntary plan, which may be purchased in increments of $10,000, subject to a maximum of the lesser of 5 times your annual salary or $500,000. Dependent AD&D options are also available. Eligibility begins the first of the month following hire date or qualifying event. SHORT TERM DISABILITY: You are covered under the California State Disability Insurance (SDI) Program. Your maximum benefit amount is 52 times your weekly benefit amount or the total wages subject to SDI tax paid in your base period, whichever is less. Employees pay a mandatory contribution, through payroll deductions, for coverage under the SDI program. The contribution rate for 2023 is 0.9 percent of earnings. The SDI taxable wage limit is $153,164, with a maximum withholding of $1,378.48 per employee for calendar year 2023. LONG TERM DISABILITY : SCRRA provides for income replacement of 60 percent of monthly earnings subject to a maximum benefit of $7,500 per month up to age 65. To qualify, you must be on disability for 90 days. (Note: there is a pre-existing condition clause in this program.) Eligibility begins the first of the month following hire date or qualifying event. VOLUNTARY BENEFITS: SCRRA offers the following employee-paid voluntary benefits, provided by Aflac: Group Accident Insurance helps pay for out-of-pocket costs that arise from covered accidents, such as fractures, dislocations, and lacerations. Group Critical Illness Insurance helps pay for the expected and unexpected expenses that arise from diagnosis of a covered critical illness, such as cancer (internal or invasive), heart attack, stroke, end-stage renal failure or a major organ transplant. Group Hospital Indemnity Insurance helps pay for the out-of-pocket costs associated with a hospital stay, including benefits for hospital confinement, hospital admission, hospital intensive care and intermediate intensive care step-down unit. Group Short-Term Disability Insurance pays a monthly benefit directly to an employee who is off work due to an injury or illness for up to three (3) months after a seven (7) day waiting period. Eligibility begins the first of the month following hire date or qualifying event. HOLIDAYS: SCRRA observes twelve (12) holidays a year: New Year's Day, Martin Luther King Day, President’s Day, Cesar Chavez Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, Day after Thanksgiving, and Christmas Day. PAID TIME OFF (PTO): SCRRA provides employees with Paid Time Off (PTO) for vacations, illnesses, injuries, medical/dental appointments, religious holidays, personal business, and emergencies as follows: 0-4 years of service - 25 days 5-6 years of service - 30 days 7th year of service - 32 days 8th year of service - 33 days 9th year of service - 34 days 10-14 years of service - 35 days 15-19 years of service - 38 days 20 or more years - 42 days At the CEO’s discretion, prior service at a public transportation or public agency, or rail transportation company may be counted towards an employee’s total service years to increase the employee’s PTO accrual rate. To be considered, Human Resources requires that a written request along with verification and confirmation of the years of service be provided prior to the start of employment with SCRRA. Human Resources will provide the final determination on behalf of the CEO. EMPLOYEE ASSISTANCE PROGRAM (EAP): SCRRA offers you and your immediate and dependent family members confidential counseling 24 hours a day, 7 days a week for family, personal, work-related and substance abuse issues through the EAP. You are entitled to a telephone session(s) with a trained EAP professional to assess the nature of the problem and provide a referral for additional assistance, if needed. Services also include three (3) face-to-face counseling sessions per family member per six (6) month period. HEALTH ADVOCACY SERVICES: SCRRA offers you and your eligible dependents free health advocacy services through Health Advocate. You are entitled to unlimited calls with trained professionals who can help you navigate the healthcare and insurance systems. RETIREMENT PLAN: The SCRRA contracts with the California Public Employees' Retirement System (CalPERS). You pay a 7.00 percent employee contribution and SCRRA pays an employer contribution, which varies each year. To be eligible for service retirement, you must be at least age 52 and have a minimum of five (5) years of CalPERS-credited service. Upon retirement you are entitled to a monthly retirement benefit based on your years of credited service, age, and average compensation during your last three (3) years of service (“final compensation”). The retirement formula for New Members is 2%@62, which means at age 62, you receive 2 percent of your final compensation for every year of service. Upon separation from employment with less than 5 years of credited service, you may request a refund of your employee contributions only, including interest, and end your membership with CalPERS, or leave it in your account and retain your service credit should you decide to work for another CalPERS-covered agency. If you are vested upon separation but do not retire, you may leave your contributions in your account until retirement or elect a refund. SOCIAL SECURITY: You do not participate in Social Security except for Medicare. You will contribute 1.45 percent of your pay to cover the hospital insurance portion of Medicare. *Additional Medicare Hospital Insurance Tax: As of January 1, 2013, employees are required to pay an additional 0.9 percent Medicare tax on earnings above $200,000 (for those who file an individual return) or $250,000 (for those who file a joint return). This additional hospital insurance tax is not reflected in the rate above. RETIREE MEDICAL: Unrepresented employees hired before 11/1/18*: You will be eligible for medical coverage when you retire if your separation date and retirement date are within 120 days of each other. SCRRA pays the same amount for retirees as it does for active employees, which is currently 87.5 percent of the applicable premium. Unrepresented employees hired on or after 11/1/18: You will be eligible for medical coverage when you retire if your separation date and retirement date are within 120 days of each other and you have a minimum of 10 years of credited CalPERS service, five of which must be performed at SCRRA. SCRRA pays a percentage of the state annuitant contribution rate** in accordance with the vesting schedule below: 10 Years of CalPERS Service - 50% 11 - 19 Years of CalPERS Service - 50%, plus 5% for each additional year of service 20+ Years of CalPERS Service - 100% *Once each year the employer may allow unrepresented employees hired before 11/1/18 the opportunity to individually elect to be subject to the vesting schedule. **The state annuitant contribution rates for 2023 are: $883 (Retiree Only); $1,699 (Retiree + 1 Dependent); $2,124 (Retiree + Family). DEFERRED COMPENSATION PLAN (457) : You are eligible to set aside a portion of your current income without paying taxes on that money until it is received later during retirement when taxes may be lower. In 2023, you can defer up to 100 percent of your gross compensation or $22,500 annually, whichever is less (“normal contribution limit”). You may make an additional $7,500 contribution to the plan if you are age 50 and older. If you are at least within three years of the age in which you are eligible to receive unreduced benefits under our CalPERS retirement plan, you may contribute up to double the normal contribution limit, or $45,000. TRANSPORTATION PASSES: You may use your employee badge for unlimited free access to all Metrolink lines and trains. Your badge cannot be used on connecting public transportation. However, if you commute to/from work on Metrolink on a regular basis and need to connect to other public transportation (e.g., Metro Red or Purple Line) you can be issued a Metrolink pass with the appropriate station pair, which will also give you access to connecting transportation. You are also eligible to receive a free transit pass to ride any greater Los Angeles area transit system other than Metrolink (such as, Metro, Foothill Transit, LADOT, and LOSSAN) for commuting purposes. The commuter transit pass has a value up to the monthly maximum tax-free transit pass amount established by the Internal Revenue Service ($300 in 2023). You are responsible for any transit fares above the IRS monthly cap. To receive this benefit, the SCRRA requires each employee to use public transportation to commute to and from work three (3) or more days per week. OTHER BENEFITS: Educational Assistance - SCRRA will reimburse an employee up to $1,000 per fiscal year for tuition, books and mandatory student fees for courses that are relevant to employment. No reimbursement is allowed for parking. Professional Memberships - SCRRA pays up to $300 per year for professional memberships. Credit Union Membership - SCRRA offers credit union services for employees and their family members, provided by Northrup Grumman Federal Credit Union. Jury Duty - SCRRA will continue an employee's salary during any non-voluntary jury service up to a maximum of ten (10) working days. Pregnancy Disability and Family and Medical Leaves - A leave of absence may be paid or unpaid and shall be granted in accordance with applicable federal and state laws, and SCRRA policy. Refer to the Human Resource Policies and Procedures Manual for more detailed information. Bereavement Leave - In the event of death in an employee’s immediate family, the agency grants up to three (3) working days, with pay, to handle family affairs and to attend the funeral. When an employee needs to travel outside the radius of the five (5) member agencies due to the death of an immediate family member, the Authority grants up to five (5) working days, with pay. Military Leave - Employees will be paid for the annually required active period. At the discretion of the Chief Executive Officer, and with Board notification, paid military leave may be granted beyond what is provided by the applicable state law. Closing Date/Time: Continuous

Continue to serve your community, make a difference, and GROW your career! We serve one of the largest culturally diverse cities in the nation and our community continues to grow! Serve your community. Make a difference. Grow your career. MEANINGFUL WORK awaits you here at the City of North Las Vegas. We serve one of the largest culturally diverse cities in the nation and our community continues to grow! If you value Accountability, Communication, and Teamwork then you are just the person we are looking for! A Customer Services Specialist is an essential member of our team and we invite you to apply and help contribute to CNLV’S growing success! Please thoroughly review the information and selection process outlined below this announcement. Please thoroughly review the information and selection process outlined below this announcement. ESSENTIAL INFORMATION Submit a Complete Application - For your application to be considered, you MUST fully complete an online application by providing sufficient information to demonstrate how you meet the minimum and any preferred qualifications, attach any documents as necessary, and answer ALL questions. Select “Apply for Job” at the top of this announcement and click “SUBMIT” at the end of your application. Pay Considerations - The starting hourly pay for this position is $21.84. The selected candidate for this position will start at the beginning of the salary range, no exceptions. Existing employees will receive increases as outlined by their bargaining agreement. Work Schedule - This position is scheduled to work 4 days per week, 9 hours per day, Monday through Thursday, 8:00am to 6:00pm. THE ROLE Performs specialized duties in the servicing of utility accounts including opening and closing accounts, billing, payments, collections, and usage reviews relating to City utilities; and performs other financial support duties in a call center setting. The full job description can be found here: Customer Service Specialist Check out some of our benefits here: CNLV Benefits Flyer IDEAL CANDIDATE We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Specialist. In this role, you will be responsible for providing exceptional support and assistance to our valued customers. While proficiency in Spanish is preferred, it is not a requirement. MINIMUM QUALIFICATIONS Education and Experience High School Diploma or GED Two (2) years of customer service work which included clerical and accounting or experience dealing directly with customers/account holders, processing payments, and reviewing account or billing inquiries. One (1) year of experience with a utility company or financial institution in a call center or cashier setting is preferred. Equivalency: May substitute a combination of equivalent education and experience. The city assesses one (1) of full-time experience as equivalent to one year of education. Licenses and Certifications Must possess a valid state’s drivers licenses and maintain a satisfactory motor vehicle record with the ability to obtain an appropriate Nevada state driver’s license with the required time frame. SELECTION PROCESS Complete online application - Interested candidates MUST submit a completed application through the City’s application system. Evaluation of meeting requirements will be made solely on information provided on the application and any required attachments. Oral Board Interview (Weighted 100%, Passing Score 70%) Pre-Employment Screening -Selected candidates for this position are subject to a pre-employment screening which includes but is not limited to local & state criminal history check; federal criminal history check via submission of fingerprints; and drug screening. Selection/Offers Note: Subsequent vacancies during the life of the internal eligibility list may require participation in an additional selection interview. The selection interview will be weighted 100%, requiring a passing score of 70% in order to be considered for the subsequent position vacancy. The selection process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards. The City will provide reasonable accommodation to qualified individuals with disabilities. It is the responsibility of the candidate requiring accommodation to contact the Human Resources Department (preferably in writing) at the time of application. QUESTIONS? For questions about this position or the selection process, please contact: Linda Pulido | Talent Acquisition Partner Email: Pulidol@cityofnorthlasvegas.com Additional Information People Group: Teamster Non Supervisor Compensation Grade: TNE-13 Minimum Salary: 21.84 Maximum Salary: 32.75 Pay Basis: HOURLY

https://www.alamedahsg.org/wp-content/uploads/2023/09/Program-Assistant-Job-Description-7.2020.pdf

Description: Working Title: Director, Customer Services Classification Title: Administrator II (MPP II) Posting Details Priority Application Date (Posting will remain open until filled): Thursday, September 28th @ 11:55pm PST Hiring Preference Not Applicable Position Summary Reporting to the AVP of Academic Technology & Campus Engagement, the Director, Customer Services, leads team members that deliver campus-wide, customer services as the Service Desk. The IRT Service Desk serves as the first point of contact for diverse faculty, staff, and students in need of technology services and solutions that facilitate mission critical activities, such as teaching and learning, as well as campus operations. As such, these areas provide indispensable services to campus that must be user centric, responsive, and accessible. The position partners with distributed IT services to deliver seamless, campus-wide IT service management. This position proactively engages campus stakeholders to guide planning and decision making for his/her scope of services. This position also gauges satisfaction with services with the goal of providing excellent experiences and continuous service improvements. This position defines and reports metrics for his/her scope of services. The Director, Customer Services helps lead multiple projects to improve/innovate service delivery based on current and emerging campus needs. This position serves as an effective change agent and change manager to guide teams and stakeholders through changes coupled with campus/divisional goals. This position is a leadership role in developing and maturing our service catalog, service levels, and service management standards and processes with the goal of creating an excellent, consistent, and sustainable experience for faculty, staff, and students. This position ensures that standards and processes are documented, communicated, and updated regularly. This position continuously assesses the effectiveness of our service model at all tiers and works with other Directors to ensure that we close the loop on every request we receive and address the root cause of recurring issues. The Director, Customer Services communicates proactively and transparently and maintains effective relationships with campus partners and serves as an advocate for customers and sustainable campus technology standards and practices. FLSA : Exempt (Not eligible for overtime compensation) Anticipated Hiring Range : $9,000 per month - $11,000 per month, commensurate with candidate's education, experience, skills, and training CSU Classification Salary Range : $4,583 per month - $14,713 per month Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 2 Recruitment Type : Regular (At-Will) Time Base : Full-Time Pay Plan : 12 months Work Hours : Monday - Friday, 8:00am - 5:00pm. Other hours as required. Telecommuting Options: Hybrid work flexibility is available at up to 1-2 days a week remote, on an opt-in basis. Please visit the following webpage for more information on the CSU Telecommuting Program: https://www.csus.edu/administration-business-affairs/internal/your-hr/telecommuting-program.html . Per our Out of State Employment Policy (see below), a successful candidate must reside within the State of California upon time of hire. Department Information Who is IRT? Information Resources & Technology (IRT) partners with faculty, staff, and students to provide essential information technology services that support mission critical activities and innovative technology solutions that facilitate the accomplishment of strategic campus goals at Sacramento State. For more information, please visit: www.csus.edu/irt Required Qualifications Education/Experience Bachelor's degree from an accredited university or college. Demonstrated experience leading and managing a high-performing customer service team; responsibilities include setting performance standards and team metrics, ensuring that team members receive training, mentoring, and professional development they need to be successful, and fostering a strong sense of teamwork, shared accountability, and cross-functional communication and collaboration. Demonstrated experience engaging diverse stakeholders and gauging customer satisfaction through surveys, focus groups, and/or other means. Demonstrated experience consistently providing high-quality, user-centric customer service and enterprise technical support services to diverse stakeholders, such as faculty, staff, and/or students, in a variety of modalities e.g. online synchronous, online self-service, face to face, telephone, chat. Demonstrated experience applying agile management principles to multiple complex projects and meeting deadlines. Demonstrated experience developing, documenting, and improving/innovating processes. Knowledge, Skills, Abilities Demonstrated initiative and ability to develop, manage, and continuously improve IT service management model, service catalog, and service levels in collaboration with colleagues and campus. Demonstrated ability and commitment to model tact and professionalism when conditions are complex, ambiguous, or stressful; willingness and desire to serve as the 'face of the service desk' and an advocate for the end user experience and campus standards and practices. Excellent communication skills and ability to translate and mediate inside and outside the IT organization. Demonstrated experience as an effective change agent and change manager at the team, organization, and campus level. Evidence of excellent relationship management skills, including the ability to proactively partner with various leadership and stakeholder groups throughout the organization. Demonstrated ability to define performance metrics and measurements to improve the customer journey. Conditions of Employment Ability to pass background check Preferred Qualifications Master's degree from an accredited university or college. Demonstrated ability to provide enterprise leadership in IT customer service and end-user support. At least five years of experience working in an IT service environment in higher education; demonstrated understanding of the mission, goals, and complexities of higher education. Demonstrated understanding of enterprise hardware and software support standards and practices at a large organization (20,000+). Demonstrated experience in traditional and visual IVR, driving efficiency, and delivering a personalized and digital experience to the voice customers. Documents Needed to Apply *Failure to upload the required documentation may lead to disqualification. Resume Cover Letter Diversity Statement - You will be prompted to respond to the following Diversity Statement prompt as part of your application: Sacramento State is on a mission to create a welcoming campus free from all forms of bias, discrimination, and oppression. Please share personal and/or professional examples highlighting your support and achievement of antiracism, diversity, equity, and, inclusion efforts. About Sac State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State’s 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: “ As California’s capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement. ” As the regional hub of higher education, Sac State is dedicated to student success , diversity, equity and inclusion , community engagement , philanthropy , and campus safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State ? page. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. One variation of background check required could be a LiveScan screening, which involves submitting fingerprints at a certified LiveScan Service Center. COVID-19 Vaccine Certification Information Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Policy Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification : Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Eligibility Verification Selected candidate must furnish proof of eligibility to work in the United States. California State University, Sacramento is not a sponsoring agency for staff and management positions (i.e. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Closing Date/Time: Open until filled

Description The position will be responsible for general maintenance, monitoring, troubleshooting, and repair of the County's parking facilities. No benefits are associated with this Temporary Position. HIRING HOURLY: STARTING $15.00 OPEN UNTIL FILLED - APPLICATION REVIEW BEGINS IMMEDIATELY, 12/31/2023 Duties and Responsibilities Duties include: * Extensive monitoring and interaction with the Parking Access Revenue Control System (PARCS) to maximize performance and potential revenues, including routine maintenance and diagnosis of any hardware/software issues. * Extensive computer knowledge is required, as the candidate will utilize various programs/applications throughout the shift. * Actively engaging in custodial duties including but not limited to restrooms, trash removal, sweeping and other duties as assigned. * Recommend to parking management any changes that would result in a smoother operation. * Provide excellent customer service skills while maintaining a safe environment for citizens, visitors, and employees to Charleston County. (ex. Communication via CCTV, Phone, E-mail and Orally) * Perform the duties of CSR I to include filling out daily Shift Reports. * Cash handling-must be able to operate a cash register. * Must be able to work flexible shifts. Minimum Qualifications Position requires a high school diploma, GED or minimum of 2 years customer service experience, supplemented with one year trades work experience in custodial, cash handling, and call center disciplines. Parking Experience is preferred. Knowledge, Skills and Abilities Position requires extensive walking and standing throughout the shift. Must possess a valid SC driver's license, or the ability to obtain one upon acceptance of the position is preferred. Applicant will be required to drive various County vehicles. The employee must be able engage in both sedentary tasks and strenuous activities requiring the lifting of over 40 lbs. Must be able to work in different weather environments and around vehicles. Must be available to work in Emergency Activations. Applicant will be subject to a criminal background check.Closing Date/Time:

The Position This is a limited continuous filing exam. The filing cut-offs are at 5:00 pm on: 10/6/23, 12/8/23, 2/2/24, 4/5/24, 6/7/24, 8/2/24, 10/4/24, 12/6/24* (final cut-off) Receives telephone reports of emergency and non-emergency incidents from Sacramento County residents, contracting cities, and local, state and federal jurisdictions. Examples of Knowledge and Abilities Knowledge of Modern office equipment Proper English usage, grammar, punctuation, spelling, vocabulary Modern dispatch equipment Report writing techniques Major streets, highways, and districts in Sacramento County Ability to Speak English clearly and concisely Remain calm and courteous while dealing with the public under stressful circumstances Deal with highly stressful situations Take accurate notes and prepare concise reports using information from callers Operate modern office equipment Read maps to identify major geographical points and streets in Sacramento County Operate communications equipment used by the Sheriff's Department Analyze situations accurately and take effective action Follow written and oral directions Learn relevant laws, rules, and regulations Employment Qualifications Minimum Qualifications One year of full-time, or equivalent part-time, experience receiving a high-volume of calls, and dealing with the public under stressful situations. Note: Part-time work and volunteer experience in the above pattern may be substituted on the basis of 173.6 hours = 21.7 days = one work month. Certificate: Possession of a valid typing certificate of 40 net words per minute from clear copy. Copy of certificate must be submitted to be eligible for appointment. Note: If the word "experience" is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. Note: If the minimum qualifications indicate a typing certificate is required, applicants must submit proof. Failure to submit proof of requirements may result in disqualification from the examination. Typing Certificate requirements can be found by clicking here or by obtaining the requirements from the Employment Services Division office. Special Requirements 1. Background/Criminal History: Candidates will need to pass a security clearance investigation conducted by the Sacramento County Sheriff's Department. 2. Prior to appointment, applicant must successfully pass a medical examination and psychological screening. 3. Must be able to visually distinguish between red, green, and orange colors. 4. Normal hearing in both ears, and good eye/hand coordination and finger dexterity 5. Hours of Work: Applicants must be willing to work shift assignments, holidays, and weekends as required. Some positions in this class may require the ability to speak, read and/or write fluently, and to understand a language other than English. When required, these special skills may be used in performing such tasks as the following: 1. Receives information by telephone or in person concerning incidents, crimes, or requests for law enforcement related services from persons whose speaking and understanding of English is limited. 2. Provides information concerning incidents and law enforcement related services to persons whose speaking and understanding of English is limited. Probationary Period The probationary period for this classification is twelve (12) months. Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net EMPLOYEE BENEFITS As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP). GENERAL BENEFITS: Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net. TEMPORARY POSITIONS: Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions. SALARY STEP INCREASES: The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained. PAY: All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty. VACATION: Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days. HOLIDAYS: 14.5 holidays per year as recognized. SICK LEAVE: Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit. PARENTAL LEAVE: Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations. TUITION REIMBURSEMENT: Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement. RETIREMENT: Social Security and Sacramento County Employees' Retirement System coverage. HEALTH INSURANCE: The County offers a variety of health plan design options to fit individual needs. DENTAL INSURANCE: The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person. LIFE INSURANCE: The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction. DEFERRED COMPENSATION: The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal. EMPLOYEE ASSISTANCE PROGRAM: The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as: Legal Advice/Difficult Decisions Marriage or Family Relationships Financial or Credit Worries/Elder Care Alcohol and Drug Abuse WELLNESS INCENTIVE PROGRAM: The County will recognize and award time off to eligible employees who maintain an excellent attendance record. FLEXIBLE SPENDING ACCOUNT: The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses. DEPENDENT CARE REIMBURSEMENT ACCOUNT: Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working. MEDICAL REIMBURSEMENT ACCOUNT: The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan. WORKERS' COMPENSATION: In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California. SACRAMENTO CREDIT UNION: The credit union offers loan facilities and systematic saving plans through payroll deduction. SELECTION AND PLACEMENT Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age. Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations. FOR APPLICANTS WITH DISABILITIES ONLY: Every effort is made to provide reasonable accommodations to disabled applicants such as in the selection of test sites, aides, or other equipment which permits the disabled applicants to compete in the examination process. Applicants with disabilities requesting an applicable ADA testing accommodation must complete a Reasonable Accommodation Request Form filled out and signed by the applicant and their doctor. This form must be submitted to the Disability Compliance Office, 700 H Street, Room 5720, Sacramento, CA 95814, by the cut-off date or final filing date as listed in this job announcement. Download the Reasonable Accommodation Request Form by clicking here or contact by mail or in person the Sacramento County Employment Services Division or Disability Compliance Office. MINIMUM QUALIFICATIONS: Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification. "Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. PROMOTIONAL EXAMINATIONS: If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications. OPEN EXAMINATIONS: Any person who meets the minimum qualifications may apply. CONTINUOUS FILING EXAMINATIONS: Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received. ELIGIBLE LISTS: Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists. EXAMINATION RATINGS: Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director. APPEAL PROCESS: Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination. Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586 . Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate. FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs): https://personnel.saccounty.net/Pages/EmploymentServicesFAQs.aspx OTHER INFORMATION VETERAN'S PREFERENCE: Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes. "Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service. Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty. CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT: As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment. CONFLICT OF INTEREST CODE: Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest. CONCURRENT EMPLOYMENT: No employee may concurrently occupy more than one County position. SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION): Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that: Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and The certification of eligibles who possess special skills have been approved by the Civil Service Commission. PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING: The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant. DRIVER LICENSE: Possession of a valid California Driver License may be required for some positions. PROBATIONARY PERIOD: Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months. AGENCY SHOP/FAIR SHARE FEE: Some positions require, as a condition of continued employment, that the person either: 1. Become a union member; 2. Pay a fair share fee to the union; or, 3. Meet specific requirements under which an equivalent amount must be paid to a charity. FINGERPRINTING AND CRIMINAL RECORD CHECKS: Fingerprinting and criminal record checks are required for some positions. Closing Date/Time: 12/6/2024 5:00 PM Pacific

Summary WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named “The #1 Best Place to Live in America.” Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That’s why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-generated values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment. SUMMARY OF POSITION Responsible for providing assistance and support in the administration of delivering quality customer service. This position performs duties that include in-person and/or over the telephone customer communication. A level of integrity, dependability, and a strong sense of urgency with proven results is expected. Responsibilities include but not limited to: create first and last impressions with customers, answer phones, customer correspondence, provide facility tours, and use a computerized registration system with cash handling operations. Must have a comfort level working directly with the public. This position also provides assistance and support in the supervision of aquatics programs and facility operations. Essential Functions/Knowledge, Skills, & Abilities ESSENTIAL DUTIES AND RESPONSIBILITIES Meets and greets citizens and members of the public, and ensures the smooth operation of the front desk area, providing courteous and efficient service. Maintains friendly customer service in all situations. Performs and assists with computerized registration, correspondence, public relations, record keeping and reports. Answers telephones, provides information, and conducts facility tours. Adheres to assigned work schedules as assigned. Maintains inventory of supplies and equipment. Assists with programming, special events and rentals. Promotes facilities, programs and services when in contact with Members and Guests. Conducts oneself at all times in a manner of professionalism that aligns with the values, philosophies and standards of City of McKinney. Adhere to all written mandatory standards of operation, policies, procedures, manuals, memos, and oral instructions, etc. Resolve customer questions/complaints Maintains a balanced cash drawer at each shift. Arrive to work every day, on time as scheduled. Operate standard office equipment. Demonstrate a collaborative and flexible style and ability to work under time pressure. OTHER JOB FUNCTIONS: Perform other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect. Ability to tactfully resolve issues with customers and colleagues even when under pressure. Build professional relationships with internal staff and customers. Offer flexibility and adaptability, especially during times of change. Communicate effectively both orally and in writing. The ability to treat co-workers and customers with respect. Ability to carry out detailed written or oral instructions. Required Qualifications MINIMUM QUALIFICATIONS High School diploma or GED equivalent required. Must have a minimum of 2 years customer service experience. Must have knowledge and understanding of computer functions and Microsoft Office (Outlook, Word, etc). Must have cash handling skills, and ability to manage a register. CPR/AED/First Aid certified (or obtain within 30 days of employment) Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements. PREFERRED QUALIFICATIONS Non-smoker preferred. CONDITIONS OF EMPLOYMENT Must pass a drug screen and background check. Must have Class C Texas Driver’s License No visible body piercing or tattoos. Physical Demands/Supplemental PHYSICAL DEMANDS Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing, and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station. Some tasks require visual/sound perception/discrimination and oral communications ability. WORK ENVIRONMENT Work is generally performed indoors in a climate-controlled office; however, some exposure to outdoor weather conditions may be involved while performing City errands or working special events. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Mental Health Care through Employee Assistance Program (EAP) Closing Date/Time: Continuous

Summary WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named "The #1 Best Place to Live in America." Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That's why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-generated values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment. SUMMARY OF POSITION Responsible for creating the first and last impressions of The Apex Centre experience for Members and Guests by providing warm welcomes, magic moments, and fond farewells who enter and leave the facility. Essential Functions/Knowledge, Skills, & Abilities ESSENTIAL DUTIES AND RESPONSIBILITIES • Provide positive and enthusiastic customer service to all Members and Guests through compliance with the proper Apex Centre phone etiquette by greeting members by name, exceeding their expectations with service, saying good bye and inviting them back again the next day. • Assist Members and Guests with program registrations and facility bookings for facility programs and services in accordance with service desk software. • Promote all facilities, programs and services when in contact with Members and Guests. • Conduct oneself at all times in a manner of professionalism that aligns with the values, philosophies and standards of The Apex Centre. This includes being in facility wearing approved attire and nametag. • Attend all scheduled employee meetings. • Adhere to all written mandatory standards of operation, policies, procedures, manuals, memos, and oral instructions, etc. • Resolve customer questions/complaints • Process sales, cash handling and drawer count down accuracy required at each shift. • Arrive to work every day, on time as scheduled. • Perform other tasks as needed or directed. OTHER JOB FUNCTIONS : • Perform other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS • Ability to apply common sense understanding to carry out detailed written or oral instructions. • Ability to deal with problems involving a few concrete variables in standardized situations. • Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect. • Build professional relationships with internal staff and customers. • Offer flexibility and adaptability, especially during times of change. • Communicate effectively both orally and in writing. Required Qualifications MINIMUM QUALIFICATIONS • Must be at least eighteen years of age. • Basic computer and phone skills preferred. • Must have cash handling skills, and ability to manage a register. PREFERRED QUALIFICATIONS • Basic computer and phone skills preferred. • Some related work experience preferred, but not required. CONDITIONS OF EMPLOYMENT • Must pass a drug screen and background check. Physical Demands/Supplemental PHYSICAL DEMANDS Regularly required to sit, stand, walk and reach with hands and arms. Must be able to see, speak, and hear. Regularly required to lift and/or move up to 25 pounds and occasionally required to lift and/or move up to 50 pounds. Employees will stand and walk for extended periods of time. WORK ENVIRONMENT The indoor environment provides for a safe and healthy work environment and is smoke and drug free. Occasionally, it may be wet and humid, as well as moderately loud. The outdoor work environment may result in exposure to extreme weather conditions such as heat, cold, and humidity. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Mental Health Care through Employee Assistance Program (EAP) Closing Date/Time: Continuous

Position Description Are you looking for a career in a fast-paced, ever-changing, dynamic work environment? As a 911 Call Taker, you will serve as the first level of public contact for the Minneapolis Emergency Communications Center, answering and classifying calls for emergency assistance involving police, fire or medical emergency and other public service requests. A career as a 911 Operator is very rewarding and is an essential facet to the City’s public safety. Please view the following video: Engaged - Supportive - Professional Working hours/shift work Working hours/Shift work: MECC is staffed 24 hours a day, 7 days a week. Probationary employees are assigned shifts based on staffing needs and requirements. There is no guarantee a probationary employee will work a specific shift. Probationary employees will be assigned to different shifts based on staffing shortages and coverage needs. After probation, employees will choose from work schedules that have been determined by management based on their seniority in their current job classification. Due to staffing needs, the least senior employees may not have the opportunity to work their preferred shift. Staffing shortages which occur during the year are generally filled by reverse seniority (the least senior employee in the affected classification is required to change work schedules). 911 Operators/Call Takers should expect to work a high percentage of weekends AND holidays. Work Location -This position currently works on-site only. Hiring Incentive- 911 Call takers are eligible to receive $1,000 in hiring incentives. Continuous Application Process -- This job posting will be used for on-going hiring without closing for applications. Applications will be reviewed in groups on an on-going basis as described in the Selection Process section below. Starting Salary: $30.51 but could be higher based on relevant experience. Job Duties and Responsibilities Use the 911 telephone and computer-aided-dispatch systems to answer and process emergency and non-emergency requests for service from the public, and other sources, classifying requests by following department procedures and policies. Provide on-going updates to responding field personnel in real time. Alert appropriate supervisory personnel when necessary. Initiate emergency phone tracing using special procedures for landlines and cell phones. Operate the information radio, handling incoming radio messages from Minneapolis Police Department (MPD), Minneapolis Fire Department (MFD), Minneapolis Animal Care and Control, and other agencies as requested. Process service requests for these and other agencies. Process service requests for these and other agencies. Enter missing and found person reports in the National Crime Information Center (NCIC) computer database. Monitor and respond to ShotSpotter and bait vehicle activations. Process warrant checks for MPD per requests with Hennepin, Ramsey, and Anoka Counties, and on NCIC. Make checks on license plates, and other items such as guns, bicycles, and other items in NCIC/CJIS per requests. Monitor messages from the State computer system and disseminate information appropriately according to policy and procedure. Send teletype messages to other agencies. Enter and sign on off duty numbers for MPD and Minneapolis Park Police Department (MPPD) Officers. During storms, collect information on power outages, downed trees, and blocked streets and follow emergency storm protocols outlined in department policy. Contact other emergency service organizations, public works crews, utility companies, and others as necessary. Assist in training, monitoring, testing and evaluation of new MECC operators; may provide classroom training to small groups of new employees; may work with new employees and provide coaching and advice on job performance Host and explain operations to visitors and observers. Attend community meetings and represent the 911 Center as a member of internal and external committees and on special projects as required. Maintain necessary records. Required Qualifications Education : High school diploma or equivalent. Experience : One year of customer service/public service experience in a fast-paced environment. Equivalency : An equivalent combination of related education and experience may be considered. Licenses and Certifications : Ability to obtain as well as maintain Minnesota Criminal Justice Data Network Certification and pass the CJIS Competency Exam within 6 months of employment. Certifications are required to continue employment as a 911 Dispatcher. Typing : Candidate must be able to type 35 words per minute, or a keystroke equivalent. This is included on the computer skills assessment exam. Qualified candidates will be notified via email to self-schedule for computer testing. Selection Process : The exam may include a combination of a computer skills assessment (multi-tasking, keyboarding speed and accuracy, numbers, memory, call summarization, and prioritizing etc.). Applicants must take the tests and obtain passing scores on each to move on to the next step in the hiring process. Please provide complete and accurate information in your application. Applicants invited to test will be contacted by email. The Human Resources Department reserves the right to limit the number of people invited to the computer skills assessment and the pre-employment assessment. Picture identification will be required at all test events. Selection Steps and Tentative Timeline: Applications will be processed in groups through the described selection process. Candidates will be notified by email with instructions or information for each step below: Application Review Review and screen applications in groups. Computer skills assessment exam Qualified applicants will be scheduled after application review. Successful completion of the CritiCall exam/computer skills assessment exam places candidates on a continuous eligible list of qualified candidates. Department Interviews Department interviews are held within 60 days of successful completion of Criticall exam/computer skills assessment exam. Backgrounds Background investigation, conducted by MPD, begins within two weeks of department interviews. Selections to move forward in the process will be made upon the completion and review of the background investigation results. Conditional Job Offers Final selections and conditional job offers will be made approximately two weeks after Department Interviews. Medical Exams Pre-employment medical exams, including work simulation tests and psychological exams, are held within two weeks the conditional job offer. Begin Work Employment typically begins 2-4 weeks from successfully completing all medical exam components. Background Check: The City has determined that a thorough Police Department background check / investigation, criminal background check, and/or qualifications check may be necessary for certain positions with this job title. Applicants may be required to sign an informed consent form allowing the City to obtain their criminal history and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position. Note: this process could take up to 3 months to process. Medical/Drug and Alcohol Testing: After a conditional job offer, candidates will be required to pass a medical examination, which includes drug and alcohol screening and a job-related personnel assessment with a licensed psychologist. Applicants will be required to sign a notification and consent form prior to undergoing drug and alcohol testing. Applicants who do not consent to undergo drug and alcohol testing will not be required to do so and the City will withdraw the conditional job offer resulting in the job applicant no longer being considered for the position. Current City of Minneapolis employees who apply for this job are not required to take a pre-employment drug and alcohol test. Union Representation: This position is represented by a collective bargaining agreement between the City of Minneapolis and Minnesota Public Employees Association (MnPEA) . Eligible List Statement: The names of applicants who meet minimum qualification and who pass the screening process shall be placed on a continuous eligible list for employment consideration. This list will be certified in groups to the hiring manager who may use the list to fill a vacancy of the same job title on an on-going basis. A candidate’s eligibility for consideration will expire 3 months after date of certification. Knowledge, Skills and Abilities Continued employment will be contingent on passing satisfactorily all of an extensive simulation and on-the-job training program in Fire, Police and EMS procedures and methods of operation for computer assisted dispatch provided after hire. Completion of FEMA incident systems courses 100, 200, and 700. Good knowledge of the procedures and operations of the 911 Call Center, including dispatching procedures. Ability to relate and work effectively with people from diverse cultural, economic and ethnic backgrounds. Good knowledge of the geography of the City of Minneapolis. Base of knowledge in City government and operations. Good knowledge of services provided by city, county, state, and Federal emergency response and law enforcement agencies. Knowledge of police and fire field operations and procedures. Strong verbal communication skills. Ability to work in stressful and fast paced environment. Strong listening skills and ability to deal with emergency situations. Ability to assist in training others in dispatching and phone answering techniques. Benefits Summary Our employees enjoy competitive salaries and generous benefits. We pride ourselves on a comprehensive benefits program that supports employees' health and financial well-being. Programs, resources, and benefit eligibility varies based on position, average hours worked, location and length of service. For detailed benefits information, pleasevisit the benefits page . New 12 weeks of paid Parental Leave. City employees are eligible for up to 12 weeks of paid parental leave in the event of a birth or placement for adoption of a child. Insurance Health insurance Eligibility for benefits begins the first of the month following employment date. The City of Minneapolis offers eligible employees one plan design with a choice of six provider networks, allowing you to select the best option for you. Available plans include Medica Choice Passport, Medica Elect, VantagePlus with Medica, Park Nicollet First with Medica, Ridgeview Community Network powered by Medica, and Clear Value with Medica. Dental insurance The City of Minneapolis offers dental insurance through Delta Dental of Minnesota and pays 100% of the monthly premium for eligible employees. Benefits Paid time off Our generous leave package includes vacation, holidays and paid sick leave, which gives employees the opportunity to enhance their quality of life outside work. Amounts and accrual rates are based on years of experience and collective bargaining agreements . Retirement City employees earn a pension and may choose to participate in additional retirement savings programs. Pension: The City of Minneapolis participates in the Public Employees Retirement Association (PERA). Employees and the City both contribute a percentage of your pay to fund future benefits. Deferred compensation : Employees may choose to participate in pre-tax or after-tax savings plans through the Minnesota State Retirement System (MSRS). Transportation Eligible City employees may choose to participate in the following transportation programs: Metropass: The Metropass program allows eligible employees to enroll in a pass for unlimited bus or light rail rides at a discounted price. Parking or Van Pool: The City of Minneapolis Transportation Benefits Plan gives you options to pay certain commuting costs--such as qualified parking and van pool expenses--with pre-tax dollars . Learning and development To engage and develop employees, the City of Minneapolis offers classes in leadership, cultural agility, change management and more. Additionally, educational discounts at Augsburg University, Hamline University and St. Mary's University of Minnesota are available to City employees. Other perks Employees can also take advantage of optional life insurance, flexible spending accounts, the Employee Assistance Program , technology discounts and more.

At the City of Atlanta, we are passionate about building and improving our community. Our police officers, firefighters and building inspectors keep our citizens safe. Our Public Works staff keeps our City clean and helps maintain, build and improve our City’s infrastructure. Our City planners help envision and shape future City growth. Our Parks & Recreation professionals enhance our quality of life. Our engineers help keep our drinking water clean, the largest airport in the world (by passenger volume) operating and our buildings maintained. Along with the host of Finance, Procurement, and Human Resources professionals whose support is vital, we are the City of Atlanta! If you are seeking a meaningful role where you can make a real difference improving and growing our City, we welcome you to explore the job opportunities we have to offer. Posting Expires: Posted Until Filled Salary: $15/hour Customer Service Representative - Tennis Center Operations Full-time Temporary Position (up to 9 months) General Description and Classification Standards: This position is responsible for assisting with the execution of tennis operations and scheduling responsibilities while ensuring a clean, safe and well-organized environment for patrons during tennis programming. Candidates will work to continue our commitment to our customers and players, assisting them every step of the way to guarantee a great tennis experience. Candidates must be able to work Friday, Saturday, and Sunday. Supervision Received: Works under minimal supervision; can set own work sequence and pace within process/department limitations Essential Duties & Responsibilities: These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned. Work cooperatively with Tennis Center administration and staff. Monitors court usage including special events, clinics and lessons. Ensures proper inspection of the courts/facilities daily prior to the start of play and ascertain that all necessary maintenance has been performed and the courts are in a safe working order. Reports any maintenance problems to the Department Manager or Maintenance Manager. Provide support to tennis center staff, program organizers, volunteers, and/or other participants. Assist with equipment set-up and break-down for programs as needed. Ensures proper usage and rental of the tennis ball machine. Enforce rules and regulations of tennis center activities to ensure health and safety of patrons. Abide by and enforce all State of Georgia and City of Atlanta vehicle operation and safety guidelines. Decision Making: Based on customer contact, candidate determines appropriate step to assist with issue, take action, or refer to other source. Selects from multiple procedures and methods to accomplish tasks. Knowledge, Skills & Abilities: This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list. Ability to use customer service software and other departmental information systems in responding to inquiries or requests. Ability to read instructions, processes, or regulations. Ability to communicate with a variety of customers and constituents in a professional manner. Ability to listen and determine nature of performs related work as required. Knowledgeable of all applicable laws, ordinances, policies, standards and regulations pertaining to the specific duties and responsibilities of working with youth. General knowledge of tennis, tennis leagues, scheduling, and other tennis activities. Ability to use independent judgment and discretion in handling emergency situations. Able to effectively interact with management, employees, members of the general public and all other groups involved in the City’s tennis activities. Minimum Qualifications - Education and Experience • High school diploma or General Equivalency Diploma (GED) required • 6 months of experience in a customer facing role. • Valid Georgia Driver’s License at time of hire • As a part of the background check process; a current driving record report will be requested • Must be able to work evenings and weekends • Must be able to work in an outdoor environment Preferred - Education and Experience: CPR, First Aid, and AED Certifications Essential Capabilities and Work Environment: Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.

Position Description Under general supervision, performs a variety of duties involved in receiving, evaluating, prioritizing, and relaying 911, emergency, and non-emergency calls for service; inputs calls into computer system; operates a variety of telecommunications equipment including radio, telephone, and computer aided dispatch systems; and performs a wide variety of specialized clerical duties involved in the preparation, maintenance, and release of materials related to law enforcement activities. DISTINGUISHING CHARACTERISTICS: The 911 Call Taker is the entry level classification of the Dispatcher series, which consists of the 911 Call Taker and Dispatcher (Entry Level and Lateral). The 911 Call Taker is distinguished from Dispatcher which is required to dispatch units and coordinate the responses of emergency personnel. While a background in similar tasks/duties may be helpful to the incumbent, direct experience in a police dispatch related environment is not necessary. Positions in this class are flexibly staffed and may be eligible for advancement (reclassification) to Dispatcher-Entry Level if the incumbent meets the qualification standards of the Dispatcher Entry level classification, demonstrates an ability to perform the full scope of the work, has passed the probationary period, and meets performance standards. Incumbents are not automatically promoted to the higher level; available funding and the needs of the department determine the level of assignment. In addition, all requests for advancement are subject to final approval by the Sheriff, in consultation with the Human Resources Director. Example of Duties The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices . Receives, classifies, and prioritizes all incoming calls and texts to the dispatch center including 911 calls, emergency, and non-emergency calls received from citizens and allied agencies requesting service or information; operates a variety of public safety communications equipment including 911 emergency telephone equipment, computer aided dispatch systems, and multi-channel radio system. Evaluates response necessary as dictated by a given request for service; determines nature, location, and priority of calls; operates computer aided dispatch system to create calls for service within response criteria guidelines; transfers calls to other appropriate agency in accordance with established procedures; obtains and dispatches other support services as necessary. Monitors multiple radio frequencies; relays non-emergency information to public safety personnel in the field. Retrieves and interprets information from local, state, and national computer networks regarding wanted persons, stolen property, vehicle registration, stolen vehicles, restraining orders, criminal histories, parolees, and other related information; relays information to officers in the field. Operates computer terminals to enter, modify, and retrieve data such as stolen and recovered property, towed and stolen vehicles, missing and unidentified persons, citations, driver license and vehicle registration information, and warrants on wanted persons; composes and transmits messages to other agencies. Enters and removes data and information from various local, statewide, and national law enforcement computer systems including the Records Management System (RMS), Criminal Justice Information System (CJIS), and National Crime Information Center (NCIC); provides support to officers by gathering information from various computer systems including DMV, CLETS, and the County’s KPF system. Performs related duties as required. Minimum Qualifications The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties. Knowledge of: Operations, services, and activities of a public safety telecommunications and dispatch center. Operational characteristics of modern public safety telecommunications equipment including computer aided dispatch systems and multi-channel radio systems. Law enforcement and emergency service procedures for responding to and handling reported incidents. Techniques of questioning for both emergency and non-emergency calls. Methods and techniques of receiving, and prioritizing emergency and non-emergency calls for service. Radio codes currently used by the Calaveras County Sheriff’s Office. Functions of the Sheriff’s Office and other County departments. Geographic features and locations within the area served. English usage, spelling, grammar, and punctuation. Modern office procedures, methods, and computer equipment. Pertinent federal, state, and local laws, codes, and regulations. Methods and techniques of telephone etiquette. Methods and techniques of conflict resolution. Principles and procedures of record keeping. Skill and Ability to: Respond to and resolve difficult and sensitive citizen inquiries and complaints. Effectively communicate and elicit information from upset and irate callers. Speak clearly and concisely in an understandable voice via radio and telephone and in person. Hear and distinguish radio voice traffic within normal levels and over background noise. Make independent decisions that affect the safety of public safety personnel, citizens, and property such as those involved in determining the urgency of requests received and the appropriate action to take. Think quickly, calmly, and clearly in emergency situations. Perform multiple tasks simultaneously. Operate a variety of telecommunications receiving and transmitting equipment including radio transmitting communication equipment, teletype equipment, and computer equipment. Operate specialized public safety computer systems and applications. Read and interpret maps and other navigational resources and give directions. Type and enter data accurately at a speed necessary for successful job performance. Work under pressure, exercise good judgment, and make sound decisions in emergency situations. Understand and follow oral and written instructions. Interpret, apply, and explain applicable federal, state and local policies, procedures, laws, codes and regulations including police records retention and dissemination policies and procedures. Maintain composure, alertness and concentration while working for extended periods of time. Compile, maintain, process, and prepare a variety of records and reports. Deal tactfully and courteously with the public reporting emergencies and seeking information or filing a report. Maintain confidentiality. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. Training, Experience and Certifications: Equivalent to the completion of the twelfth grade AND one (1) year of work experience involving public contact. Special Requirements Must be at least 18 years of age at the time of hire. Incumbent will need to pass a background investigation which may include a polygraph, psychological and medical evaluation. Bargaining Unit 10 - Calaveras County Public Service Employees Association For available Health/Dental/Vision insurance please visit the County BENEFITS WEBPAGE. Please note that Extra-hire positions that are benefitted, are only offered our CORE medical plan and are not offered dental or vision. NEW * Assist-To-Own program to help Couny employees purchase a home. Program Highlights: Down Payment Assistance, up to 5.5% of the Total Mortgage Loan. Available with purchase of a primary residence. Variety of Mortgage Loan options (FHA, VA, USDA and Conventional Mortgage Loans). No first-time homebuyer requirement to qualify. Flexible guidelines: Minimum FICO 640; Maximum DTI 50%. Flexible income limits, up to moderate income levels; no income limits for FHA and VA. For more information, vists Calaveras County Assist-to-Own Uniform Allowance: $650.04 per calendar year for specific positionssplit into monthly payments.Payments will be made monthly on the second pay check. Qualifying Classifications : Crime Scene Specialist/Property Room Manager, Deputy Probation Officer I/II/III, Correctional Cook I/II, Correctional Technician, Correctional Officer, Correctional Corporal, Correctional Sergeant, Dispatcher Clerk, Sr. Dispatcher, and Animal Control Officer I/II/III. The County shall pay a two hundred dollar and four cent ($200.04) per calendar year uniform maintenance allowance to Animal Shelter Assistant. Uniform Allowance(Shirt): $200.04 per calendar year split into monthly payments. Qualifying Classifications : Animal Shelter Assistant Professional Time Off : 80 hours annually, prorated to 40 hours if hired after July 1st. Qualifying Classifications : Deputy District Attorney I/II/III/IV Extra-Hire: Extra-hire employees are not eligible for step advances, vacation, seniority rights, holiday pay or other certain employee benefits. They are entitled to 24 hours of sick leave per year and eligilbe for the county's CORE Medical plan but not eligible for dental or vision insurance. Vacation days: 0 - 3 complete years = 80 hours per year. After 6 months you can take your first week. 3 - 10 complete years = 120 hours per year 10 years+ = 160 per year Holidays :13 paid holidays per year. Life Insurance: $50,000.00 County paid Sick Leave: 12 days annual sick leave accrual with unlimited accumulation. Sick leave is accrued at 3.69 hours for each full 80 hours of payroll period. 60 hours of sick leave can be used for immediate family, parent spouse, child or sibling. Merit: After successfully completing twenty-six (26) pay periods, a 5% merit increase may be granted.Merit increases may be granted annually thereafter to the top step. Probation Period: New employees remain in a probationary status for 26 pay periods. Longevity Incentives @ 2.5% for each of the following: 5.5 years (if hired before March 28, 2005) 6 years 10 years 15 years 20 years 25 years Bi-Lingual pay :$50 per month for specific approved job classifications. Flexible Spending: Pre-Tax Medical Reimbursement - Max contribution of $2,500 annually Flexible Spending: Pre-Tax Dependent Care Account - Max contribution of $5,000 annually Section 125 Plan :Additional insurance is available through the Section 125 plan and may be purchased from arepresentative during open enrollment or by appointment when they are on-site. AFLAC Heart & Stroke Insurance Cancer Insurance Accident Insurance Universal Life Insurance Short Term Disability Insurance LEGALSHEILD CALPERS RETIREMENT INFORMATION: CalPERS: CLASSIC MEMBERS: 2% at 55 PEPRA MEMBERS: 2% at 62 Extra-Hire's will be enrolled into Public Agency Retirement System (PARS) unless you are already a member of CalPERS. ??????? SAFETY CalPERS: for Correctional Officer, Correctional Corporal, Correctional Sergeant and Deputy Probation Officer I/II/III. CLASSIC MEMBERS: 3% at 50 PEPRA MEMBERS: 2.7% at 57 Additional Retirement Plan: The County offers a 457(b) Government plan. Employees can contribute to this deferred compensation plan ( Pre-Tax ).The County currently utilizes VALIC. Participating employees will receive a County paid match of up to $50 a month. Closing Date/Time: Continuous