39 Customer Service jobs

POSITION OVERVIEW Applications will be accepted from: ALL PERSONS INTERESTED Division/ Section : Terminal Management / Customer Service Workdays & Hours: Shift work, including rotation, weekends, and holidays (subject to change). DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS The Customer Service Business Unit assures terminal conditions, services delivered, and passenger interaction with every member of the service delivery team meet minimum Houston Airport System standards designed specifically around the passenger's needs and experience. To accomplish this, we "WOW" our passengers through a "can do" attitude and respond quickly to meet and exceed their expectations by maintaining facilities that are worthy of 5-star ratings in service, appearance and function. The purpose of this position is to provide a 5-star experience to all passengers who travel through the terminal. Operates the Lost & Found office efficiently and with the highest level of customer service. Assists the Assistant Customer Service Manager with the Harmony in the Air Program, Ambassador Program and any airport community events. "Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required." The Customer Service Representative III duties will include but are not limited to: Provides accurate customer service responses to customer inquiries that are complex in nature by various forms of communication i.e. phone, email, mail, or in person including referrals to other government agencies. Monitors customer accounts and research data to resolve problems. Prepares documentation to adjust customer accounts while maintaining security and confidentiality. Maintains and monitors various records and reports. Prepares written records of proceedings, as well as original correspondence to customers. May distribute information to the public on City programs and/or initiatives. May act as liaison to the Mayor and Council Offices. Maintains successful partnerships with the community and other agencies. May request field investigations through work orders; updates work orders and customers on findings or resolution. May function in a lead capacity or serve as a shift leader of Customer Service Representatives or volunteers. Acts as liaison and trainer to volunteer staff. Coordinates staff activities including work schedules, case information, and other actions as needed. Performs other related duties as requested. WORKING CONDITIONS The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 10 pounds. There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to office chemicals and/or extensive use of a monitor. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements. MINIMUM REQUIREMENTS EDUCATIONAL REQUIREMENTS Requires a high school degree or a GED certificate. EXPERIENCE REQUIREMENTS Three years of administrative or customer service-related experience are required. Associate's degree may be substituted for up to two years of experience. Bachelor's degree may be substituted for the years of experience. PREFERENCES Preference will be given to applicants with strong communication skills and a passion for customer service. Prior skillset in providing excellent customer service is highly desired. ****Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**** GENERAL INFORMATION SELECTION/SKILLS TESTS REQUIRED The selection process will involve application review and/or interview. Department may administer skills assessment test. SAFETY IMPACT POSITION YES - If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. Pay Grade 16 SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov . To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (281-233-1893). If you need special services or accommodations, call (281-233-1893). (TTY 7-1-1) If you need login assistance or technical support call 855-524-5627. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit: https://www.youtube.com/watch?v=EDWLV_sJFoM . EEO Equal Employment Opportunity The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. Closing Date/Time: 4/29/2021 11:59 PM Central

Pay Rate: $13.76/hr. - $15.47/hr. The City of Fort Worth is the 13th largest city in the U.S. and the fastest growing among large cities. Fort Worth has received multiple accolades, including number one Downtown (Livability), and the second-best City in the nation for Job Seekers (Forbes). Our employees serve the needs of over 800,000 residents. We are seeking individuals that reflect our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability. It's an exciting time to join the Fort Worth Public Library! We have a brand new strategic plan and an exciting new vision to build a community of learners, dreamers and doers. Find out more online . A Customer Service Representative I - Part Time job is available in the Passport Office at the Central Library in downtown Fort Worth. Responsibilities include accepting passport applications according to U.S. Department of State procedures and guidelines. The hours for this position are Tuesday through Saturday from 2:00 pm to 6:00 pm. The ideal candidate for this position is customer-focused, enjoys working with the public, and has excellent attention to detail and strong communication skills. The successful applicant for this position is required to complete and pass an online U.S. Department of State training course. Customer Service Representative I - Part Time job responsibilities include: Provides friendly, efficient, and professional service to customers, in-person, by telephone, and via email. Answers general customer questions regarding passports. Reviews passport applications to verify that they are accurate and complete. Accepts customer payments. Processes mail related to passport applications. Performs other related duties as assigned. Minimum Qualifications: High School Diploma/GED. Ability to work evenings and weekends. Ability to work a flexible schedule. Preferred Qualifications: At least two years of progressively responsible customer service experience. Proficient skills using Microsoft Word and Excel. Previous cash handling experience. Ability to communicate with customers in Spanish. Applicants for this position must be: At least 18 years old. A U.S. citizen or U.S. national. Approved by the Department of State. Not presently on parole or probation related to any Federal, State, or local convictions. Free of indictment or conviction of any felony or misdemeanor. Physical Demands While performing the essential functions of this job the employee is required to stand, walk, sit, reach with hands and arms, stoop, kneel, or crouch, push, pull and lift and/or move up to 20 pounds. While performing the essential functions of this job the employee is occasionally required to lift and/or move up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Conditions of Employment Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. Criminal convictions will be considered on a case by case basis. Employees are paid by direct deposit only. Equal Opportunity Employer. Closing Date/Time: Wednesday, April 21, 2021

Under general supervision, initially in a training capacity, to assist crime victims who have incurred financial losses as a result of crime with submitting claims; and to conduct eligibility assessment, verification and processing of compensation claims. The selected candidate must pass a full background investigation prior to appointment. Typical Tasks Interviews clients to assist in the preparation of victim compensation claims and ensures timely, accurate filing through automated case management system/s; Verifies and evaluates relevant financial losses, reimbursements and recoveries of applicants; Recommends full or partial payment of loss or denial or claim, citing appropriate policy; Maintains clear and concise case notes, documenting all contacts, correspondence, and pertinent work performed; Verifies and evaluates information provided to determine eligibility for program services; Investigates and responds to inquiries from victims, witnesses, service providers and community groups regarding program eligibility and other service related questions; Incorporates information from relevant Federal, State and local laws, policies, and procedures to develop and practice timely, accurate filing management while maintaining a large caseload; Keeps supervisor apprised of activities, including current and anticipated issues; Establishes and maintains effective working relationships with community organizations, government and private agencies, and the general public; Makes presentations to criminal justice agencies, victim services organizations and the public; Prepares a variety of correspondence and reports; Contacts clients by phone, or written correspondence; Compiles electronic records; submits mandated reports, or other correspondence; Attends regional training, conferences, hearings, workshops and meetings; May be assigned as a Disaster Service Worker, as required; Perform other related duties as assigned. Employment Standards Sufficient education, training and work experience to perform the typical tasks listed above and demonstrate the possession of the required knowledge and abilities listed below. Training and Experience Note: The required knowledge and abilities are attained through training and experience equivalent to the possession of a Bachelor's Degree from an accredited college. Must successfully complete required in-house and entry-level victim/witness training provided through the State of California Victim Compensation Program (CalVCP) within one (1) year of employment. If the CalVCP training is not available within the first year of employment, the employee must successfully complete the first training available, or vacate the position. Possession of a California Driver's License prior to appointment and the ability to qualify for and maintain a County Driver's Permit. Knowledge of: Interaction with diverse audiences and general goals of public assistance programs; Interviewing techniques to elicit personal and financial information; Recordkeeping and reporting procedures; Computer applications such as word processing, spreadsheets and database management systems. Ability to: Maintain confidentiality in handling sensitive information and adhere appropriate laws and regulations; Communicate effectively, both orally and in writing, with those contacted in the course of work; Effectively interview to elicit personal and financial information in the preparation of appropriate forms; Interview crime victims/witnesses, which may involve graphic accounts of brutal crimes; assess their needs and refer clients to appropriate community agencies; Understand and follow complex instructions and procedures; Adhere to strict State processing guidelines; Gather and evaluate financial information to verify monetary losses; Maintain professional ethics and personal boundaries; Learn and interpret relevant laws, policies and procedures; Review and evaluate data, weighing alternatives and determining the appropriate course of action; Prepare and maintain clear, concise and accurate correspondence, reports, records and other written materials and prioritize work load to process claims in a timely manner. Closing Date/Time: 4/27/2021 11:59 PM Pacific

Las Virgenes Municipal Water District (LVMWD) was formed to secure a safe, reliable source of water for the mountainous area west of the City of Los Angeles and provides services to the cities of Agoura Hills, Calabasas, Hidden Hills, Westlake Village and neighboring unincorporated areas of Los Angeles County.  LVMWD currently provides water service to approximately 70,000 people, including residential and commercial customers over a 122-square-mile service area. The District is seeking a dynamic and proven leader for their Human Resources Manager.  The ideal candidate will possess a management style that emphasizes teamwork, participation, communication, collaboration, and team development.  An accessible, responsive, and enthusiastic manager is sought who will be committed to creating a positive working environment where the sharing of information, ideas, and feedback is encouraged and supported.  Individuals who have a history of building and maintaining employee morale are highly desired.  The ideal candidate will be forward-thinking and visionary to create a more efficient and effective working environment.  

Position Description A student employed to perform work as assigned by the supervisor Major/Essential Functions *Assist with daily operations in the SHP Admissions and Student Affairs office. *Provide administrative support to the SHP Office of Admissions and Student Affairs staff. *Answer phone, discern priority and nature of calls, directs calls and gives information to prospective students. *Greet faculty, staff, current/prospective students, visitors with a welcoming and helpful demeanor. *Consistently perform work demonstrating professional maturity, commitment and accountability according to the five values described in TTUHSC's Values-Based Culture: One Team, Kindhearted, Integrity, Visionary, Beyond Service. *Must be able to work 20 hours per week during the Summer semester and 12 hours per week during the Fall semester. *Other duties as assigned. Required Qualifications A Texas Tech University undergraduate or graduate student enrolled in at least 6 hours employed to perform work which does not require academic training at the graduate level. Required Attachments Resume / CV Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage. EEO Statement As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant's race, ethnicity, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

The Position This is a limited continuous filing exam. The filing cut-offs are at 5:00 pm on: 4/8/21, 5/20/21, 7/1/21 (final cut-off) Receives telephone reports of emergency and non-emergency incidents from Sacramento County residents, contracting cities, and local, state and federal jurisdictions. Watch to Explore your career with purpose Examples of Knowledge and Abilities Knowledge of Modern office equipment Proper English usage, grammar, punctuation, spelling, vocabulary Modern dispatch equipment Report writing techniques Major streets, highways, and districts in Sacramento County Ability to Speak English clearly and concisely Remain calm and courteous while dealing with the public under stressful circumstances Deal with highly stressful situations Take accurate notes and prepare concise reports using information from callers Operate modern office equipment Read maps to identify major geographical points and streets in Sacramento County Operate communications equipment used by the Sheriff's Department Analyze situations accurately and take effective action Follow written and oral directions Learn relevant laws, rules, and regulations Employment Qualifications Minimum Qualifications One year of full-time, or equivalent part-time, experience receiving a high-volume of calls, and dealing with the public under stressful situations. Note: Part-time work and volunteer experience in the above pattern may be substituted on the basis of 173.6 hours = 21.7 days = one work month. Certificate: Possession of a valid typing certificate of 40 net words per minute from clear copy. Copy of certificate must be submitted to be eligible for appointment. Note: If the word "experience" is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. Note: If the minimum qualifications indicate a typing certificate is required, applicants must submit proof. Failure to submit proof of requirements may result in disqualification from the examination. Typing Certificate requirements can be found by clicking here or by obtaining the requirements from the Employment Services Division office. Special Requirements 1. Background/Criminal History: Candidates will need to pass a security clearance investigation conducted by the Sacramento County Sheriff's Department. 2. Prior to appointment, applicant must successfully pass a medical examination and psychological screening. 3. Must be able to visually distinguish between red, green, and orange colors. 4. Normal hearing in both ears, and good eye/hand coordination and finger dexterity 5. Hours of Work: Applicants must be willing to work shift assignments, holidays, and weekends as required. Some positions in this class may require the ability to speak, read and/or write fluently, and to understand a language other than English. When required, these special skills may be used in performing such tasks as the following: 1. Receives information by telephone or in person concerning incidents, crimes, or requests for law enforcement related services from persons whose speaking and understanding of English is limited. 2. Provides information concerning incidents and law enforcement related services to persons whose speaking and understanding of English is limited. Probationary Period The probationary period for this classification is twelve (12) months. Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net Closing Date/Time: 7/1/2021 5:00 PM Pacific

JOB SUMMARY Performs a variety of customer service tasks on behalf of the City's Utility Billing and Collections Department; participates in billing, cashiering, and/or collections activities; responds to customer inquiries; create, updates, and maintains customer account information; receives and processes service order requests; processes and posts utility payments; and performs other related duties. ESSENTIAL FUNCTIONS AND DECISION MAKING Essential Functions Answers incoming calls and provides customer service to the public: Responds to customer inquiries; provides information regarding accounts balances, deposits, new service connection, service disconnection, and/or other utility billing matters. Receives and processes credit card payments. Assists customers requesting letters of credit and/or billing extensions. Receives and processes service order requests including new service connections, move-in's, and move-out's; participates in processing service disconnections as assigned. Creates, updates, maintains, and researches customer account information. Processes and posts utility payments received at the front counter and/or via mail and night drop box. Participates in processing account adjustments, credits, refunds, and balance transfers. Conducts a variety of routine clerical tasks including data entry and copying, filing, and faxing documentation. Miscellaneous: Generates duplicate/corrected billing, Non-Sufficient Fund letters, verification journals, and/or other documentation. Performs the duties of other departmental staff as required. Conducts specialized tasks relative to area of assignment as assigned. Decision Making This position works under general supervision. MINIMUM QUALIFICATIONS (Salary is dependent upon qualifications) Minimum Requirements High School Diploma or equivalent is required. One (1) year customer service/clerical experience is required. Depending on area of assignment, a valid Texas Driver's License with an acceptable driving record may be required. CORE COMPETENCIES AND PHYSICAL DEMANDS Core Competencies Must be able to read and comprehend departmental policies, utility billing, and utility rate schedules. Effective verbal and written communication skills are required; must be able to maintain positive working relationships with City departments and personnel, outside agencies, customers, and the general public. Physical Demands and Working Conditions Physical requirements include lifting up to 25 pounds occasionally. Subject to reaching, handling, fine dexterity, vision, hearing and talking frequently; standing, sitting, walking, lifting, carrying, pushing/pulling, bending, twisting, climbing and balancing occasionally; foot controls rarely. Work Hours 8 a.m. - 5 p.m., M-F FLSA Status Non-Exempt Closing Date/Time: 4/23/2021 11:59 PM Central

Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor's degree from an accredited college or university with major coursework in a field related to the job plus three (3) years in Fleet program areas, two (2) of which were in a supervisory or management capacity. Experience may substitute for the Education up to the maximum of four (4) years. Licenses or Certifications: Class "C" Driver's License Physical Requirements: Heavy. Tasks involve bending, lifting, walking, carrying, or using a force equal to lifting up to fifty (50) pounds. Notes to Applicants The FLEET MOBILITY SERVICES DEPARTMENT is recruiting for a Fleet Program Manager - Customer Service. This position will oversee the automotive customer service/satisfaction function(s) within Fleet Service Center Operations. A detailed and complete job application is REQUIRED and helps us to better evaluate your qualifications. In completing your job application, please be sure to provide a COMPLETE employment history you have held regarding any and all relevant work experience that you would like for us to consider. Please be thorough in completing the employment application and list all of your experience and education. For each position, please describe your specific experience as it relates to the minimum and preferred qualifications. This information will also be used to determine salary in the event that you are selected for this position. You will not be given the opportunity to provide additional work experience once you complete and submit your job application. Furthermore, if selected as the top candidate, you will not be permitted to present additional work experience for salary calculation purposes. When completing the Supplemental Questions, please note that your answers to the supplemental questions must be supported by information contained in your application. Driving Requirement: This position requires a Class "C" Driver's License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin's Driver Record Evaluation ( DRE ) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. This position may require a skills assessment. Please note that position's location and/or schedule is subject to change based upon business needs. Applicants are encouraged to apply as soon as possible. The department reserves the right to close the posting after 7 calendar days. Cover letters and resumes are not being accepted for this posting. Working with City of Austin provides a number of benefits including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information. Pay Range $35.36 - $45.96 Hours Monday through Friday. 8:00 a.m. to 5:00 p.m. Additional hours and/or working outside of normal business hours may be required as determined by business needs. Schedule and/or location may be changed based upon business needs. Job Close Date 04/27/2021 Type of Posting External Department Fleet Mobility Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 1190 Hargrave St., Austin, TX 78702 Preferred Qualifications Extensive customer service experience in an automotive environment. Experience in a management role in an automotive environment; Experience preparing performance measures, data and reports for management review; Knowledge of customer service best practices; Extensive experience in engaging and communicating with stakeholders (customers); Experience as an automotive service advisor; Experience in scheduling services for a large automotive repair facility; ASE certification related to service advisor field and Master ASE certification related to automotive field; Knowledge of fleet operations; Knowledge of fleet metrics related to best practices; Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); Experience with records management; Commercial Driver License ( CDL ). Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. 1. Establishes fleet program standards, methods, policies and procedures by studying business requirements, obtaining appropriate consultations, and determining equipment, facility, staffing, and budget needs. 2. Develops business plan by reviewing department needs, establishing appropriate procedures and timelines of request completion, and estimating costs of good required to complete request. 3. Establishes priorities, scheduling activities and employees, confers with suppliers to obtain parts, monitors progress and revises schedules and resolves problems as they arise. 4. Manages equipment and facilities by establishing maintenance procedures, monitoring of contracts, maintaining necessary equipment requirements, and evaluation of new equipment and techniques. 5. Responsible for establishment of budgetary requirements, purchasing, monitoring of daily reports and logs, approving expenditures, compiling and analyzing costs and initiating corrective measures. 6. Maintains professional and technical knowledge of assigned program by attending training classes, reviewing professional publications, and serve on committees or boards. Responsibilities- Supervision and/or Leadership Exercised: Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of established fleet programs (fuels, hydraulic, tire, other) Knowledge of supervisory or management techniques Knowledge of fiscal planning and budget preparation. Knowledge of methods, equipment, and materials in fleet program Knowledge of training methods and techniques Knowledge of city practice, policies and procedures. Knowledge of calculus, basic accounting and technical writing. Skill in oral and written communication. Skill in using computers and related software applications. Skill in negotiations. Skill in handling conflict and uncertain situations. Skill in using software applications to perform data analysis and problem solving. Ability to work with frequent interruptions and changes in priorities. Ability to train personnel in various techniques, safety practices, policies, and procedures, and other operational requirements Ability to analyze and resolve irregular events. Ability to establish and maintain good working relationships with other city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the Fleet Program Manager position are: Graduation with a Bachelor's degree from an accredited college or university with major coursework in a field related to the job plus three (3) years in Fleet program areas, two (2) of which were in a supervisory or management capacity. Experience may substitute for the Education up to the maximum of four (4) years. Do you meet the minimum qualifications? Yes No * If identified as a top candidate, do you agree to a Criminal Background Investigation (CBI)? Yes No * This position requires a Valid Class C Driver License. Do you have a Valid Class C Driver License or if selected for this position, do you have the ability to acquire a Valid Class C Driver License by your hire date? Yes No Which of the following best describes the level of driver license you possess? Class A CDL Class B CDL Class C CDL Texas Class C Operator License Out of State Driver License and able to obtain TX Class C by hire date None * The City of Austin Driver Eligibility Standards require that External New Hires meet the City's Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement? Yes No * Describe in detail how you meet the minimum qualifications for this position. (Open Ended Question) * How many years of experience do you have in customer service? Include the number of customers for which you were responsible in each of your relevant positions from your employment application. (Please note that an affirmative answer must be supported by information in your employment application.) (Open Ended Question) * Describe your experience as a manager in an automotive environment. Include the specific positions listed on your employment application in which you were in a management role. (Open Ended Question) * What is your level of experience as automotive service advisor? None Less than 1 year 1 to less than 3 years 3 to less than 5 years 5 or more years * How many years of experience do you have in scheduling services for a large automotive repair facility? None Less than 1 year 1 to less than 3 years 3 to less than 5 years 5 or more years * Do you possess a current ASE certification related to the automotive service advisor field? Yes No * Do you possess a current Master ASE certification related to the automotive field? Yes No * Which of the following best describes your proficiency with Microsoft Office Suite, specifically with Word, Excel, and Outlook? No experience Basic: create/edit simple documents, spreadsheets, & emails Intermediate: create/edit a variety of documents & spreadsheets; reformat document features such as color, font style and size of text, change page size/width, & filter/sort data fields Advanced: create/edit complex documents & spreadsheets; integrate features such as tables, charts, mathematic formulas, hyperlinks, graphics; data/mail merge, import data from one document to another * Describe your customer service experience in an automotive environment including the specific positions listed on your application in which you performed the duties. (Please note that an affirmative answer must be supported by information in your employment application.) (Open Ended Question) * Which of the following best describes the level of driver license you possess? Class A CDL Class B CDL Texas Class C Operator License Out of State Driver License No Driver License but ability to obtain a Texas Class C or above by date of hire None Optional & Required Documents Required Documents Optional Documents

Position Overview THIS JOB POSTING IS OPEN TO THE FIRST 200 QUALIFIED APPLICANTS AND WILL CLOSE WITHOUT NOTICE ONCE THE NUMBER OF QUALIFIED APPLICANTS HAS BEEN REACHED The City of Henderson is excited to announce an examination to create an eligibility list to fill two (2) vacancies for the classification of Student Assistant (Part-Time) in the Marketing and Communication Department. The Consideration for Hire list may be utilized to fill vacancies for this classification for up to one (1) year. Under immediate supervision, performs work of routine difficulty assisting with the routine function of the Marketing and Communication Department. The position will provide broad exposure to all facets of public relations and marketing. Specific duties will include assisting with: - Promotion of special events, programs, and initiatives - Capturing photos and short videos - Writing/creating/editing social media content for all channels including Facebook, Instagram, YouTube, TikTok - Drafting ad copy - Records management - Answering direct messages/emails - Report preparation - Documenting processes - Filing and data entry SPECIAL NOTES: Flexible hours, which may vary, but will not exceed 19 hours per week. Part-time employment does not include benefits, and part-time employees are not eligible for wage increases. Click here to familiarize yourself with the position and its physical requirements. Click here to see what it's like to live in/visit Henderson. Minimum Qualifications Graduation from high school, or the equivalent Must be currently enrolled in an accredited college or university, vocational or technical school in an academic area related to Marketing, Communication, Journalism, or Public Relations. Strong command of the English language in writing, grammar, spelling and proofreading with attention to detail Experience with Microsoft Office Suite Strong organizational and internet research skills May be required to pass a nationwide fingerprint-based record check, and a wants/warrants check. May be required to complete Security Awareness and National Crime Information Center (NCIC)/Nevada Criminal Justice Information System (NCJIS) certification within six months of hire/transfer and be recertified every two years. Must maintain certifications in NCIC/NCJIS as a condition of continued employment Required Documents/Assessment Information DOCUMENTS REQUIRED AT THE TIME OF APPLICATION: 1) Completed Employment Application 2) Completed Supplemental Questionnaire 3) Copy of Spring/Summer/Fall 2021 enrollment in an accredited college or university (Please attach your Spring/Summer/Fall 2021 enrollment to the "Attachments" section of your application, click here for attachment instructions). ASSESSMENT DATES: Structured Selection Interview with Written Component - Thursday, April 22, 2021 (Best Qualified Candidates) The assessment and selection process for this position will take place on the dates listed above. All candidates who wish to be considered for this position will need to be in Henderson, Nevada and/or available via Microsoft Teams to participate in the testing process at any time on any of the dates listed above. All applicants will be notified by email or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement. IMPORTANT INFORMATION ON SCHEDULING ASSESSMENTS: If you are invited to participate in the assessment process, you will be required to self-schedule through the City of Henderson online application system. Please check your email on a regular basis after submitting your application for complete instructions, which include where and when to report. Selection Process The selection process will begin with an employment application package screening, with the best-qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. The City will provide reasonable accommodation to qualified individuals with disabilities. It is the responsibility of the candidate requiring accommodation to contact the Human Resources Department in writing prior to the close of the recruitment. Appointment may be subject to the successful completion of a medical/physical examination including a drug/alcohol test. Please see the job description to view the physical requirements. The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards. Closing Date/Time: 4/19/2021 3:00 PM Pacific

Introduction The Oklahoma State Department of Health (OSDH) is committed to providing quality health services to Oklahoma citizens. The mission of the Department of Health is to promote, protect and improve the health of all Oklahomans through strategies that focus on preventing disease and injuries. OSDH is seeking a Temporary BRFSS Interviewer providing support to the Center for Health Statistic Department. This is an unclassified position in state government, located in Oklahoma City, OK. The hourly salary for this position is up to $12.84 based on education and experience. Position Summary This position collects data on personal behaviors that affect health by conducting telephone surveys (including but not limited to the Oklahoma Behavioral Risk factor Surveillance System (BRFSS). Position Responsibilities /Essential Functions •Conducts telephone interviews, •Cross Training on all projects, •Verification of accuracy on completed surveys. Other Duties •Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior. •Works effectively in team environment, participating and assisting their peers. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Education and Experience Requirements consist of a high school diploma or GED and one year of clerical office experience. Valued Knowledge, Skills and Abilities Requirements include knowledge of office methods and procedures; of telephone procedures and standard business communications; of grammar, punctuation, spelling, and basic mathematics. Skill is required to operate office machines including computers/PCs. Ability is required to follow oral and written instructions; to independently follow established protocols, encourage respondents to answer questions, probe and clarify if needed and to establish and maintain effective working relationships with co-workers. Physical Demands and Work Environment While performing the duties of the job, employee is required to talk, stand, walk, and reach with hands and arms. This position requires long period of sitting and daily use of computer and phone. Employees are required to ensure they can meet the minimum technical requirements in order to adequately perform their job duties from the telework location and maintain the security of state data. Employees will be required to follow the OSDH telework policy. NOTES REQUIREMENTS: If education, certification or licensure is required to meet qualifications, applicants must provide documentation at the time of interview. All applicants are subject to a background check and must be legally authorized to work in the United States without visa sponsorship. FOR ADDITIONAL INFORMATION ABOUT WORKING AT THE OKLAHOMA STATE DEPARTMENT OF HEALTH CLICK HERE Please read instructions carefully and include all required documents when you submit your application. No additional information will be accepted after the application has been submitted. Conclusion Veteran's Preference Points Apply only for initial appointment in the Classified Service. Closing Date/Time: Continuous

Pay Rate: $18.53/hr. The City of Fort Worth is the 13th largest city in the U.S. and the fastest growing among large cities. Fort Worth has received multiple accolades, including number one Downtown (Livability), and the second-best City in the nation for Job Seekers (Forbes). Our employees serve the needs of over 800,000 residents. We are seeking individuals that reflect our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability. A Sr. Call Center Customer Service Representative job is available with The City of Fort Worth Water Department in our Water Customer Relations Division. You will be responsible for answering incoming calls and providing exceptional customer service in a professional manner and in a fast paced environment. Sr. Call Center Customer Service Representative job responsibilities include: Must be able to handle a large volume of inbound phone calls. Answers complicated customer requests or inquiries concerning water utility services. Resolves customer issues with one call resolution. Assist customers with request for service start-ups, transfers, disconnections, etc. Answer questions related to billing, consumption and payment concerns. Research, resolve and follow up on customer service concerns and inquiries. Meet or exceed Key Performance Indicators (KPI) as established by the department. Log all customer service requests in a customer relationship management system (CRMS) and consistently record accurate data on customer accounts, and routes to the appropriate department(s) and/or personnel. Knowledge, Skills and Abilities: Knowledge of contact center concepts, practices, procedures and systems. Knowledge of customer service practices and principles. Excellent data entry and typing skills. Superior listening, verbal, and written communication skills. Able to thrive in a fast-paced environment. Minimum Qualifications: High school diploma or GED. A minimum of three years of experience answering incoming calls and/or related customer service experience. You must be available to work any shift between 7AM and 7PM, Monday through Friday and overtime as needed. Preferred Qualifications: Bilingual, English/Spanish. Experience with PeopleSoft Customer Relationship Management (CRM) application and HTE/Sungard Utility Billing System or other similar billing software. Conditions of Employment Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. Criminal convictions will be considered on a case by case basis. Employees are paid by direct deposit only. Equal Opportunity Employer. Closing Date/Time: Tuesday, April 20, 2021

ORIGINAL POSTING DATE: 3/12/2011 Until the needs of the service are met and is subject to closure without prior notice. EXAM NUMBER: Y5471F TYPE OF RECRUITMENT Open Competitive Job Opportunity REBULLETIN INFORMATION: THIS ANNOUNCEMENT IS A REBULLETIN TO UPDATE THE SALARY INFORMATION. PERSONS WHO HAVE APPLIED WITHIN THE LAST 12 MONTHS NEED NOT REAPPLY, BUT MAY SUBMIT ADDITIONAL INFORMATION IF THEY WISH. THE INFORMATION MUST CONTAIN THE CORRECT EXAM NUMBER AND NAME. HOURLY PAY RATE UPDATE INFORMATION: The hourly rate change applies to both new hires and to existing employees. DEFINITION: Positions allocable to this class provide specialized consultative services on a per visit basis. Essential Job Functions Performs medical services in a specialized field. Provides specialized consultation to other physicians and related professional personnel. Requirements SELECTION REQUIREMENTS: Completion of a residency approved by an American Specialty Board in one or more specialties* or equivalent training.** *Residencies may include: Preventive Medicine Internal Medicine Pediatrics Dermatology Family Practice Neurology Physical Medicine and Rehabilitation Psychiatry Emergency Medicine Neurosurgery Thoracic Surgery OB-GYN Pathology General Surgery ENT Urology Ophthalmology Radiology Anesthesiology Orthopedics Plastic Surgery Nuclear Medicine LICENSE: California State Physician and Surgeon's Certificate authorized by the Board of Medical Examiners of the State of California. A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS II: Light: Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved. SPECIAL REQUIREMENT INFORMATION: **Equivalent training is defined as that training which the appropriate American Certifying Board formally recognizes in writing as being equivalent. Equivalent training for appointments to the specialty of Emergency Medicine will be that training and/or experience approved by the Director of Health Services. Information pertaining to the completion of residency program Applicants who will successfully complete their medical residency program approved by an American Specialty Board within 6 (six) months of filing may compete in this examination; however, the names of such candidates will be withheld from the certification list pending receipt of certification for completion of the required residency program. Applicants who have completed a residency training program approved by the American Specialty Board MUST attach a legible copy of their certificate of completion to the application or email the documents to the analyst w ithin 15 calendar days from filing online. Information pertaining to the required California State Physician and Surgeon's Certificate. Applicants who have the required California State Physician and Surgeon's Certificate authorized by the Board of Medical Examiners of the State of California must attach a legible copy of their certificate to the application at the time of filing or email the documents to the analyst within 15 calendar days from filing online. The required license and/or certificate MUST be current and unrestricted; conditional, provisional, probationary or restricted licenses and/or certificates will NOT be accepted. Applicants who do not possess a California State Physician and Surgeon's Certificate at the time of filing may compete in this examination; however, the names of such candidates will be withheld from the certification list pending receipt of the required California State Physician and Surgeon's Certificate authorized by the Board of Medical Examiners of the State of California. Additional Information EXAMINATION CONTENT: This examination will consist of an evaluation of training and experience based upon application information weighed 100%. Candidates must achieve a passing score of 70% or higher on the examination in order to be placed on the eligible register. ELIGIBILITY INFORMATION: Applications will be processed on an "as-received" basis and those receiving a passing score will be promulgated to the eligible register accordingly. The names of candidates receiving a passing grade on the examination will be placed on the Eligible Register and will appear in the order of their score group for a period of six (6) months following the date of eligibility. No person may compete in this examination more than once every six (6) months. VACANCY INFORMATION: The resulting eligible register will be used to fill vacancies throughout the Department of Health Services as they occur. SPECIAL INFORMATION: Appointees may be required to work any shift including evenings, nights, weekends, and holidays. AVAILABLE SHIFT: Any APPLICATION AND FILING INFORMATION: APPLICATIONS MUST BE FILED ONLINE ONLY. APPLICATION SUBMITTED BY U.S. MAIL, FAX OR IN PERSON WILL NOT BE ACCEPTED. Apply online by clicking on the "Apply" tab for this posting. You can also track the status of your application using the website. All information is subject to verification. We may reject your application at any time during the examination and hiring process, including after appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Utilizing VERBIAGE from the Class Specification and Selection Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED . This examination will remain open until the needs of the service are met. Application filing may be suspended at any time with or without advance notice. Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the requirements. Provide any relevant education, training, and experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, description of work performed and salary earned. If your application is incomplete, it will be rejected. Applications electronically received after 5:00 p.m., PST, on the last day of filing will not be accepted. NOTE: If you are unable to attach required documents, you may e-mail the documents to the exam analyst within 15 calendar days of filing online . Please include the exam number and the exam title. Many important notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add msnkhchyan@dhs.lacounty.gov and info@governmentjobs.com to your email address book and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. Applicants have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices. It is the applicant's responsibility to take the above steps to view correspondence. Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for a late test administration or rescheduling. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. NO SHARING OF USER ID AND PASSWORD: All applicants must file their applications online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record. DEPARTMENT CONTACT Meri Snkhchyan, Exam Analyst (323) 914-8023 msnkhchyan@dhs.lacounty.gov ADA COORDINATOR PHONE: (323) 869-7124 CALIFORNIA RELAY SERVICES PHONE: (800) 735-2922 Closing Date/Time:

Customer Service Supervisor-Watershed Protection City of Waco, TX 2 of 2 PRIMARY DUTY: Under basic supervision, supervises customer service staff and functions for Stormwater Utility Division (SUD). ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: • Supervises and trains staff, assigns duties, monitors operations and reviews the work of assigned staff to assure the efficient and timely accomplishment of assigned duties and responsibilities. • Supervises customer services programs; manages billing and invoicing accounts, reviews and verifies data and maintains record systems; maintains administrative records and reporting systems. • Resolves complex customer service issues and data errors. • Provides prompt, courteous, and accurate service to the public with SUD questions, requests for information and complaints in order to maintain positive customer service relations. • Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors and City staff; maintains confidentiality of work- related issues and City information; performs other duties as required or assigned. • Purchasing responsibilities and assisting with budget preparation. • Driving is essential. KNOWLEDGE AND SKILLS: Knowledge: • City policies and procedures. • Record keeping, accounting and file maintenance principles and procedures. • City and Microsoft software. • Customer service principles and methods. Skill in: • Meeting deadlines and strict time frames for processing technical documents and reports. • Assigning, scheduling, reviewing and supervising work. • Utilizing standard and specialized personal computer software programs. • Communicating effectively verbally and in writing. • Analyzing problems, resolving disputes and presenting effective solutions. MINIMUM QUALIFICATIONS: High School Diploma or GED equivalent is required; AND three years' experience in public sector records programs. LICENSE AND CERTIFICATION: • Must possess a valid Texas Driver's License. PHYSICAL DEMANDS AND WORKING ENVIRONMENT: The physical demands described here are representative of those that must be met by an Customer Service Supervisor - Watershed Protection 8060 Management / Supervisory Physical Type # 1 Engineering Manager Public Works 222 Non-Exempt Customer Service Supervisor-Watershed Protection City of Waco, TX 2 of 2 employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The physical activities of this position include: o Walking - Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. o Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. o Finger Dexterity - Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. o Grasping - Applying pressure to an object with the fingers and palm. o Feeling - Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips. o Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. o Hearing - Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication and to make the discriminations in sound. o Repetitive motion - Substantial movements (motions) of the wrists, hands and/or fingers. • The physical requirements of this position: o Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. • The visual acuity requirements including color, depth perception and field vision: o The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. • The conditions the worker will be subject to in this position: o Work is performed primarily in an office setting or well-lit, temperature-controlled working environment. This job description is not intended to be construed as an exhaustive list of responsibilities, duties and skills required. City management has exclusive rights to alter this job description at any time without notice. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an 'at-will' relationship. Job Description Acknowledgement I verify that I have received a copy of my job description by the signature below. As an employee of the City of Waco, I understand the duties and responsibilities assigned to me. Furthermore, I understand that the duties listed above are guidelines and will change over time, as necessary. From time to time, I understand that I may be asked to perform duties and handle responsibilities that are not specifically addressed in my job description. Employee's Signature Date Employee's Printed Name Employee Identification Number

Description This position provides intake services to individuals seeking services at Charleston Center, including generation of an electronic health record, explanation and obtaining of signatures on releases of information and forms allowing treatment to be provided, and collection of insurance or other payer information. HIRING HOURLY RANGE: $11.88 - $13.38 Continuation of employment in this position is contingent upon availability of funding from service, program and agency earnings. APPLICATION PROCESS & DEADLINE: Submitted applications are reviewed by the hiring department, on a going basis, prior to the APPLICATION DEADLINE OF: FRIDAY, APRIL 30, 2021 or earlier if filled. Duties and Responsibilities The position also provides coverage on the agency's helpline, providing information and screenings to the general public calling and seeking information and/or services. Also this position provides overall administrative support to the staff of the Operations division to include customer service in person and by phone, typing, data entry, filing, report generation, maintaining office and other supplies, assisting manager with other support functions. As this position is often the first contact the general public has with this agency, excellent customer service skills and professional presentation is essential. Minimum Qualifications Position requires a high school diploma (or GED) supplemented by one (1) year experience in an administrative position. Heathcare experience preferred. Knowledge, Skills and Abilities Must possess excellent customer service, interpersonal and communication skills. Experience with the use of Microsoft Word, Access and Excel preferred. Bilingual candidate highly desired.Closing Date/Time: 4/30/2021 11:59 PM Eastern

Description The County of San Mateo Office of Public Safety Communications is looking for positive, professional, mature, enthusiastic, flexible, and responsible individuals for 911 Communications Calltaker positions. Have you always wanted a career in public safety? Do you want to contribute to the community and our public safety partners in a positive and significant way? The 911 Communications Calltaker position may be the one for you! This highly valued position will fulfill your calling, and if desired, can assist in preparing you for promoting to a 911 Communications Dispatcher I. 911 Calltakers perform a variety of telephone and computer aided operational duties in performing call taking of law enforcement, fire, and emergency medical dispatch (EMD) calls, and other public service agency calls including non-emergency and business-related calls, all while receiving on the job paid training. While working side by side with 911 Dispatchers, you will have unlimited opportunities to enhance your skills in order to be the best you can be or we will help you if your goal is to pursue a career in dispatching. 911 Communications Calltaker is an entry level classification. It is distinguished from 911 Communications Dispatcher I in that latter also performs radio responsibilities in addition to call taking. Additionally, the incumbent in the 911 Communications Dispatcher I is expected to learn the more difficult or responsible duties typically assigned to the position in the next higher class of 911 Communications Dispatcher II. In order to promote to the 911 Communications Dispatcher Series, incumbents in the 911 Communications Calltaker classification must apply for the position when it is available and successfully pass recruitment and examination for said position. Rarely will you ever get a chance to meet the hundreds of people who call for help, yet they'll depend on your voice, your directions, and your knowledge to get through an emergency. No day is ever routine - one call may be a minor traffic accident, while the next is a frantic voice screaming for help. Both will be depending on your calm, firm voice and direction until help can arrive. Using state-of-the-art equipment and training, you'll provide the excellent service and security people have come to expect from San Mateo County Public Safety Communications. To be considered for this position, you must have: Completed the POST Entry-Level Dispatcher Selection Test Battery (POST Dispatcher Test) with a minimum T-score of 48 within one year of date of application. All applicants are responsible for obtaining and submitting their own test scores at the time of application. For candidates seeking a local resource for testing, please contact The South Bay Regional Public Safety Training Consortium (The Academy) at www.theacademy.ca.gov and self-enroll to take the required test prior to applying for this position. Test dates are limited so please contact The Academy as soon as possible. South Bay Regional Public Safety Training Consortium San Mateo, CA: 650-574-6466 San Jose, CA: 408-270-6458 Please note, you must register online at www.theacademy.ca.gov for a test session. NOTE: The Dispatch Academy certification does NOT satisfy the testing requirement. Test results from other training organizations will be accepted so long as the test administered is the POST Dispatcher Test and it demonstrates a minimum T-score of 48. For more information about the County of San Mateo Office of Public Safety Communications, visit our website at: https://911dispatch.smcgov.org Examples Of Duties Employees in this classification are trained in, and perform the following; Receive business or emergency calls for law enforcement, fire, medical and other public service agencies. Prioritize telephone workload, screen calls for the purpose of gathering information to determine nature of call, perform call classification, determine priority, jurisdiction and document activities. Read, operate, translate, document and transmit data related to Communications Center technology such as automated mapping, text to 911, Telecommunications Device for Deaf (TDY), and other associated public safety systems. Initiate and follow prescribed Communications Center specific protocols, either in manual or automated systems. Develop and foster a positive working rapport with direct and in-direct customers, the public and co-workers. Testify in court regarding legal proceeding related to dispatch call(s) received. Prepare and submit various reports such as incident reports. Develop and maintain working knowledge of highways, streets, buildings and major points of interest in the County and adjacent areas. Remain current on procedures for manual dispatch operations and communications Center evacuation. Provide off hours services as required. Perform related duties as assigned. Qualifications Education and Experience: Any combination of education and experience that would likely provide the knowledge, skills and abilities is qualifying. A typical way to qualify is a minimum of one year experience with customer service contact. Knowledge of: English language, spelling, grammar and punctuation. Customer service and interpersonal communications principles. Computer operation and use in office and Communications Center environments. Basic principles in communicating by means of face-to-face contact, telephone and/or data terminals. Various resources within the County in order to provide referrals to the public and public safety agencies. Skill/Ability to: Speak, read and write English clearly. Communicate clearly and concisely, in English, both orally and in writing. Comprehend, interpret, relay and document information via telephone, computer software/ data terminals or other related technology. Screen and interpret general data and filter relevant information. Learn and operate Computer Aided Dispatch (CAD) Systems and other related technology. Read and interpret various mapping devices and relaying pertinent information. Work under pressure, exercising good judgment and common sense while making sound decisions in emergency situations. Perform multiple tasks simultaneously in a fast-paced work environment. Listen, understand and relay of information via telephone and in person. Remain calm and controlled under stressful periods while projecting a professional demeanor. Establish and maintain positive and courteous working relationships with customers, the community and co-workers. Work with the Communications Center team while maintaining assigned job responsibilities and duties. Anticipate and adapt to fluctuating workloads in the Communications Center. Communicate and receive constructive feedback and opinions to affect change. Access and refer to information using available resources. Read, interpret, understand and follow written and oral instructions and/or information. Remain seated for long periods of time. Read and interpret text/data on electronic screen or computer printouts and variety of maps. Hear in a noisy environment while communicating via telephone or face to face. Other requirements of the position: Successfully complete a pre-employment medical examination and be subject to polygraph testing. Follow strict drug use standards and guidelines. Possess good moral character and psychological suitability as determined by a thorough background investigation, including fingerprinting and psychological evaluation. Be willing to work day, swing, nights, rotating, holiday, and weekend shifts. Be willing to work 12 to 16 hours per day. Be willing to accept overtime assignments, including last minute spontaneous mandatory assignments. Application/Examination Anyone may apply. Proof of completion of the POST Dispatcher Test with a minimum T-Score of 48 within the last year must be attached at the time of application. Responses to the supplemental questions asked on the online application must be provided. A resume will not be accepted as a substitute for the required application materials. Applications for this position will only be accepted online. If you are currently on the County's website, you may click the 'Apply' button. If you are not on the County's website, please go to https://jobs.smcgov.org to apply. All exams will be given in San Mateo County, California, and applicants must participate at their own expense. At the County of San Mateo, we welcome and celebrate the diversity of our employees, and strive to create a workplace where they feel valued every day. County of San Mateo is proud to be an Equal Opportunity Employer. HR Contact: Mandy Singh (04012021) (911 Communications Calltaker)

Several full-time positions available with KC Water Call Center Division located at 4800 E. 63rd Street. Salary Range: $14.82-$23.16/hour Normal Work Days/Hours: Monday-Friday, 10:00 A.M. to 7:00 P.M. Application Deadline Date: Open Until Filled Responsibilities Communicates with customers by phone or in person in a professional and courteous manner. Investigates and resolves general customer inquiries, requests, complaints, and account billing issues timely and accurately through research, account analysis, and referencing ordinances, policies, and procedures. Clearly and accurately records all customer interactions and changes to accounts, including billing complaints, service rendered or service failures, and routes information to appropriate departments for investigation or follow-up. Processes orders for installation, turn-ons, discontinuation, or change in service. Maintains and promotes positive customer relations and goodwill. Qualifications REQUIRES high school graduation and 3 years of public or private sector experience in customer service work; OR an equivalent combination of qualifying education and experience. Preference given to applicants who successfully complete and pass the Customer Service Assessment, as well as applicants who are bilingual. Other Information URGENT!!! CRITICAL RECRUITMENT INFORMATION May be required to have a negative COVID-19 test result within 7 days of hire as the most recent test result. Having a positive result at any point for any current or potential employee will have no impact on employment status nor employment offer. QUESTIONS REGARDING AVIATION POSITIONS SHOULD BE DIRECTED TO THE AVIATION DEPARTMENT AT 816-243-3010. POSITIONS POSTED FOR THE WATER SERVICES DEPARTMENT ARE FOR THE WATER SERVICES DEPARTMENT ONLY . QUESTIONS REGARDING THESE POSITIONS SHOULD BE DIRECTED TO 816-513-0253. IF YOU SEE THE SAME POSITION TITLE POSTED FOR A DIFFERENT DEPARTMENT, YOU MUST SUBMIT A SEPARATE APPLICATION TO BE CONSIDERED BY THE OTHER CITY DEPARTMENT. The evaluation of applications is based only on the information submitted by the application deadline. Therefore, in order to have your application properly considered, you should include all relevant dates, i.e., attendance at educational institutions, date degree(s) conferred, etc. Further, you should provide detailed description of relevant work experience/dates, including months/years of employment. Failure to submit a completed application may eliminate you from the selection process. Resumes may be filed to determine eligibility, but an official City application must be completed prior to appointment. For positions requiring college education as part of the minimum requirement and/or an equivalency, the minimum education requirement is high school graduation. The requirement of "high school graduation" also includes the state-issued GED certificate. For positions that require an accredited degree, qualifying professional, responsible experience must be obtained AFTER receipt of the accredited degree. Unless otherwise stated, the requirement of "an accredited" degree includes only those degrees obtained from colleges or universities listed with the U. S. Department of Education and recognized by the U.S. Secretary of Education. If claiming military veterans preference points, you must attach a copy of your DD-214 or other qualifying documents prior to the application deadline. Applications submitted in person or by USPS mail must be received by the published Application Deadline, 5:00P.M., C.T. Applications submitted by FAX or online must be received by the published Application Deadline, midnight, C.T. All positions require successful completion of a pre-employment criminal history/background check. Non-residents, if appointed, must establish residency within the city limits of Kansas City, MO within nine months. The City of KCMO is an equal opportunity employer committed to a diverse workforce. EOE. POLICY OF NON DISCRIMINATION ON THE BASIS OF DISABILITY The City of KCMO does not discriminate on the basis of disability in the admission or access to, or treatment or employment in, its programs or activities. Any applicant requiring an accommodation should contact the KC Water Human Resources Division at (816) 513-0253.

Position Description A student employed to perform work as assigned by the supervisor. Major/Essential Functions * Utilize AutoCAD, Excel, and other software to update and maintain building information. * Assist with scheduling upkeep and maintenance on fleet vehicles. * Measure and survey existing buildings and facilities. * Assist Interiors Project Manager with furniture and furnishings orders. *Assist Safety Services with lab and chemical inventory and cleanouts. Occasional Duties * Drive state-issued vehicles to run errands around town. * Perform other related duties as deemed necessary and assigned by supervisors. Required Qualifications A Texas Tech University undergraduate or graduate student enrolled in at least 6 hours employed to perform work which does not require academic training at the graduate level. * A skills assessment test will be conducted at the time of interview. * Must be able to pass the required MVR (driver records check). * Must be able to pass the employee Criminal Background Check. Preferred Qualifications * Working knowledge and ability to use AutoCAD and Microsoft Office (particularly Excel) is preferred. * This position requires strong organizational skills, good spelling and communication skills, and the ability to follow instructions and directions. May be responsible for organizing and consolidating construction documents, drawings, submittals, etc. Required Attachments Resume / CV Optional Attachments Professional/Personal Reference, Recommendation/Referral, Other Documents Supporting Qualifications Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage. EEO Statement As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant's race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Description: POSITION: The Department of Social Work invites applications for a full-time, tenure-track appointment at the rank of Assistant Professor in our MSW Program beginning Fall 2021. The successful candidates will possess an expertise in generalist social work practice, with the ability to teach across the core curricular, including social work practice, theory, policy, research, and field. Expectations for the position include teaching, advising students, developing and maintaining an active research agenda, serving on University and Department committees, and developing a record of professional service in the greater community. Position is contingent upon the availability of authorized funding. MINIMUM QUALIFICATIONS: • Doctoral degree in social work or related field and Master of Social Work Degree from an accredited institution. • Two years post-MSW practice experience. • Commitment to the pursuit of social justice. • Experience relevant to teaching foundation and advanced generalist social work curriculum. • Expressed interest in and commitment to teaching adult learners. • Expressed interest in social work practice in the Central Valley of California. • Demonstrated ability, interest, and active involvement in scholarly activity. • Knowledge, interest and skills necessary for curriculum development. • Commitment to empowerment and strength-based social work practice. • Ability to work across multiple systems and with diverse populations. • Desire to work with first-generation/graduate students who have been systematically marginal PREFERRED QUALIFICATIONS: • Experience teaching in core curricular areas of social work practice, theory (e.g., HBSE), policy, research, and field. • Specialized knowledge for and interest in teaching and developing elective courses that support the mission of the MSW Program. • Experience with or interest in digital learning in higher education. • Interest in teaching both face-to-face and hybrid courses. • Bilingual HOW TO APPLY & DEADLINE: A complete application must include four items: 1) a letter of application addressing qualifications and experiences for the position, department, university, and service region; 2) current curriculum vita; 3) names, addresses, and telephone numbers of three references. 4) Unofficial copies of graduate transcripts. Official transcripts will be required at the time of hire. The Faculty Search Committee will begin reviewing completed applications in August 1, 2020 and will continue until position is filled. This appointment begins August 18. 2021. If you have questions regarding the position, please contact: Dr. John Garcia, Department Chair Department of Social Work (209) 667-3769 jgarcia@csustan.edu To apply for this position, please click the "Apply Now" button on this page. COMPENSATION: Commensurate with qualifications and experience. As a member of the 23-campus CSU System, we offer an extremely competitive benefits package. ABOUT THE DEPARTMENT and THE COLLEGE: The Master of Social Work Program at California State University, Stanislaus is administered and governed as a graduate Department within the College of Education, Kinesiology, and Social Work. The Program is fully accredited by the Council on Social Work Education. The focal concern of the Program is to prepare professional social workers capable of utilizing an integrative practice framework to engage with diverse populations to advance social justice. To learn more about us, visit our Web site at: http://www.csustan.edu/Social_Work/index.htm CAMPUS & AREA: California State University, Stanislaus serves the San Joaquin Valley and is a critical educational resource for a six-county region of approximately 1.5 million people. The University is fully committed to creating a culture of diversity and inclusion - one in which every person in the University community feels safe to express their views without fear of reprisal. Widely recognized for its quality academic programs, the University has 10 nationally accredited programs and 662 faculty members. 94 percent of full-time faculty holds doctorates or terminal degrees in their fields. The University offers 43 undergraduate majors, 16 master's programs, 7 post-graduate credentials, a doctorate in education and serves more than 10,000 students. New instructional facilities have been built for the unique pedagogy of professional programs, laboratory sciences and performing arts. Stanislaus State continues to receive national recognition with its ranking as one of the best 384 colleges in the nation by The Princeton Review. The University was one of 12 public universities in the nation to be recognized by the American Association of State Colleges and Universities for demonstrating exceptional performance in retention and graduation rates. In addition, U.S. News and World Report ranks Stanislaus State in its top 10 among public universities in the West, while Washington Monthly honored Stanislaus State as the West's No. 1 university for the money. Stanislaus State also is recognized as a Hispanic-Serving Institution (HSI) by the U.S. Department of Education. CSU Stanislaus values shared governance: Handbook statement on shared governance EQUAL EMPLOYMENT OPPORTUNITY The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. You can learn more about federal equal employment opportunity protections by accessing the Department of Labor's notices: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf and http://www.dol.gov/ofccp/regs/compliance/posters/pdf/Supplement_English.pdf. Individuals with disabling conditions who require accommodation during the recruitment process may contact the ADA Coordinator at (209) 667-3159. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. MANDATED REPORTER PER CANRA The person holding this position is considered a 'mandated reporter' under the California Child Abuse And Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised July 21, 2017, as a condition of employment. CLERY ACT DISCLOSURE In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, Stanislaus State annually posts the Campus Security Report. The annual report includes statistics for the previous three years concerning reported crimes that occurred on campus; in certain off-campus buildings or property owned or controlled by Stanislaus State; and on public property within, or immediately adjacent to and accessible from the campus. The report also includes institutional policies concerning campus security, such as alcohol and drug use, crime prevention, the reporting of crimes, and sexual assault. You can obtain a copy of this report at: https://www.csustan.edu/annual-campus-security-report . Or you may request a printed copy by calling: (209) 667-3572; fax: (209) 664-7011; or email: compliance@csustan.edu. Information regarding campus security reports at other locations can be found at: https://ope.ed.gov/campussafety/#/ CRIMINAL BACKGROUND CLEARANCE NOTICE The university requires a criminal and/or child abuse background check to be completed for many of its new employees, current employees seeking promotional or transfer opportunities, and current employees assigned new duties. Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. Failure to consent to any background check will disqualify an applicant from further consideration. Additionally, an applicant who fails to provide the necessary information or who provides false or misleading information may also be disqualified from further consideration. Later discovery of false or misleading information related to the background check may result in the offer of employment being withdrawn or subject the employee to disciplinary action, up to and including termination. Closing Date/Time: Open until filled

Description: Working Title Outreach Recruitment & Retention Specialist SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department* The Division of Equity & Community Inclusion opened at SF State in academic year 2017-18! This new division is responsible for leading, coordinating, implementing and evaluating a broad range of sustained programs, initiatives, events and activities designed to: - Facilitate intercultural/intergroup dialogue, - Promote equity and inclusion, - Advance social justice, and - Improve campus climate for all of our students. Among several desired outcomes, most notably Equity & Community Inclusion works collaboratively with campus partners (including student clubs and organizations) to close the educational equity gap in support of our Graduation Initiative 2025 goals, as well as fuel and support our diverse students' hopes and dreams to graduate and go on to make a positive impact in their communities and on the world. Department Description The Black Unity Center started as one of six Black Student Union Demands developed in 2015. This serves as a space for student engagement and achievement! Mission Statement The mission of the Center is to provide Black students, through cross-campus community collaborations and an intersectional, African-centered environment, with transformative, impactful and socially conscious programs that allow them to grow academically, interpersonally, culturally and professionally, in order to advance their recruitment, matriculation, retention and graduation. Appointment Type* This is a one year probationary position. Time Base* Full-Time (1.0) Work Schedule* Monday to Friday; 9 a.m. to 6 p.m. Anticipated Hiring Range* $4,691 - $4,925 per month ($56,292 - $59,100 annually) Salary is commensurate with experience. Position Summary* The Outreach Recruitment & Retention Specialist reports to the Director, Black Unity Center, which is part of the Division of Equity & Community Inclusion (DECI) at SF State. DECI's portfolio includes Asian American & Pacific Islander Student Services, Black Unity Center, Dream/AB540 Resource Center, Interfaith Programs, Latinx Student Services, and LGBTQ Student Life. The mission of the Black Unity Center (BUC) is to provide Black students, through cross-campus community collaborations and an intersectional, African-centered environment, with transformative, impactful and socially conscious programs that allow them to grow academically, interpersonally, culturally and professionally, in order to advance their recruitment, matriculation, retention and graduation. Under the direct supervision of the Black Unity Center Director and in close, ongoing communication and collaboration with the Office of Undergraduate Admissions & Recruitment, the Outreach Recruitment & Retention Specialist creates, implements, evaluates and continually improves recruitment initiatives to increase the number of first-year and transfer admit students of African descent who matriculate at San Francisco State University (SFSU) on the path to college success. In alignment with SF State's broader strategic enrollment management goals, the incumbent is responsible for planning and delivering programs for establishing and/or sustaining viable pipelines to enhance the recruitment of academically prepared students of African descent through partnerships with K-12 schools, community colleges and other four-year institutions. The incumbent is also responsible for developing precollege programs and events to assist students with topics such as academic preparation, scholarships, financial aid and financial literacy, and admissions/applications processes. The incumbent collaborates closely with on-campus partners such as Black Student Organizations, the Africana Studies Department, Educational Opportunity Program (EOP), TRIO Student Support Services, Metro Academies College Success Program, and other offices/departments within the Student Affairs & Enrollment Management and Academic Affairs cabinet areas. The incumbent educates and collaborates with the public (including but not limited to parents, alumni, public policy entities, community-based organizations, and University stakeholders) regarding admissions requirements, policies, and processes for outreach and recruitment programs for students of African descent, and best practices for the successful matriculation, orientation and first year retention/persistence. Position Information Recruitment & Outreach Develop and manage a recruitment plan that includes strategically planned and data informed activities to increase the number of students of African descent by working closely with campus partners, community based organizations, and Black student organizations. Provide direct pre-admissions assistance and follow up for students of African descent who are interested in CSU/SFSU. This includes providing workshops, presentations, and conducting individual and group pre-admissions advising sessions, both on and off campus, and preliminary transcript evaluations. Conduct school visitations and attend college fairs, transfer days, and CSU Counselor Conferences providing outreach services and procedural assistance to perspective students. Conduct follow-up visits and plan/implement recruitment activities in the Spring semester. Provide training and updates for community colleges, K-12, community-based organizations, and SFSU stakeholders related to trends, updates, policy, and process for outreach to and recruitment of students of African descent. Improve the vital yield activities for both freshmen and transfer admits, providing mentoring to students, supporting student cultural interests and student career planning. Implement new campaigns for pipeline cultivation, outreach, and recruitment events and activities where additional involvement and more targeted/concerted effort can result in improved yield further down the recruitment funnel for students of African descent. Maintain a thorough and comprehensive knowledge of admissions practices for special populations, and programs and services including, but not limited to, the following areas: Admissions, Educational Opportunity Pathway Programs (EOPP), Veterans, Associate Degree for Transfers (AD-T), Office of International Programs (OIP), Metro Academies, Athletics, AB 540/Undocumented Students, Early Start, New Student Programs, University Housing, Financial Aid, Residential Life, Academic Colleges, Majors and Programs, SF State General Education patterns, Alumni, etc. Implement timelines and calendars for recruitment events to appropriate Student Affairs & Enrollment Management units, University Housing, Residential Life, Academic Affairs, the Division of Undergraduate Education and Academic Planning. Work with the Office of Undergraduate Admissions & Recruitment and other campus partners to create SFSU online/ web and print marketing geared to capture students of African descent. Develop promotional emails, videos, presentations and print and other marketing collateral used for recruitment efforts. Capture and post campus events on social media to showcase activities for prospective students and applicants. Assist in the planning and implementation of on and off campus special events. Represent the Black Unity Center at selected campus, regional receptions, community, and statewide CSU events. Participate in department meetings and trainings for both the Black Unity Center and the Office of Undergraduate Admissions & Recruitment. Serve on relevant campus committees, programs, and projects as assigned by the Director of Black Unity Center. Serve as an advisor and resource to campus departments and leadership in their work recruiting and retention of Back students, advancing campus-wide competency and knowledge of high impact practices, strategies, and outcomes. Retention & Academic Success Works collaboratively with academic support services, such as Undergraduate Advising, First-Year Experience, Tutoring and Academic Support Services, University Library, and more on program development, implementation, and evaluation of co-curricular programming along with faculty in departments and programs utilizing high impact practices, theories, and praxes of social justice, Black student development and retention, as well as racial formative issues. Provide academic drop-in advising and support to provide resource information and referrals to campus support programs and co-curricular pathways. Create a retention and academic success communications strategy for first-year and transfer admits that includes, but is not limited to, maintaining website development and dissemination of e-flyers and social media posts. Plan social and cultural events for first-year and transfer students including a new student welcome and orientation aimed to support and retain Black Students and create community at SF State. Work with campus partners such as SAEM other resource centers, and the local community to plan, develop and implement a program of activities, including lectures, seminars and workshops. Develop and institutes program evaluation models and data collection for operational reporting purposes. Acts as liaison to student groups, plans and coordinates programs and events with groups to advance Black student retention at SF State and increase engagement within those groups. Co-create an on-going events engagement strategy with Black Unity Center's Student Engagement Specialist in consultation with the BUC Director and campus partners. Participate in Black Unity Center's programming and general campus outreach and awareness events and campaigns. Prepares and presents educational workshops and trainings for students, staff, and faculty, on topics related Black student recruitment and retention. Other duties as assigned. Percentages noted serve as rough guidelines, and the incumbent needs to demonstrate appropriate flexibility and be prepared to adjust responsibilities on an 'as needed' basis in response to changing workplace priorities and constituency demands. Minimum Qualifications* General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned. Thorough knowledge of the principles of individual and group behavior; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned; working knowledge of student services programs outside the program to which immediately assigned. Ability to analyze complex situations accurately and adopt effective courses of action; ability to advise students individually and in groups on complex student-related matters; ability to determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; ability to interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; ability to carry out a variety of professionally complex assignments without detailed instructions; and ability to establish and maintain cooperative working relationships with a variety of individuals. Equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A Master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling. Equivalent to graduation from a four-year college or university in a related field; including or supplemented by upper division or graduate course work in counseling techniques interviewing and conflict resolution where such are job related. Preferred Qualifications Master's degree preferred. Particular knowledge of California and the California State University (CSU) higher education environment. Knowledge of various African/African American histories and cultural realities. Knowledge of Student Development, Student Affairs, Student Services and/or Enrollment Services in higher education. Demonstrated experience with supervising employees. Strong written and verbal communication skills. Strong interpersonal skills. Demonstrated ability to establish and maintain effective rapport with a diverse range of constituencies in culturally responsive/inclusive manner. Experience in effective program design, planning, and implementation of a major project or activities targeting prospective students, including both first-time freshmen and transfer students. Knowledge of a wide-range of communication and design applications, including InDesign, Microsoft Office Suite, Drupal, Adobe Creative, page layout software, HTML, email, and social networking applications. Possession of strong communication skills and the ability to provide information accurately and effectively, both orally and in writing, to large groups and to individuals of culturally and economically diverse backgrounds. Ability to acquire and maintain current knowledge of K-12, community college, and higher education concerns. Ability to acquire and maintain current knowledge of community concerns that impact the success of students of African descent in higher education. Ability to establish and maintain cooperative working relationships with individuals across different communities while carrying out a variety of professionally complex assignments. Ability to accurately answer prospective student and parent/family questions regarding financial aid, housing, academic majors, student life, and other related concerns. Thorough knowledge of SFSU, its enrollment management philosophy, policies and procedures, programs, and services. Excellent time-management skills, ability to work effectively independently, and/or in teams on multiple tasks or projects. License/Certification Required Must possess a valid California Driver's License with no more than three moving violations within the last three years; must be able to obtain a Defensive Drivers Training Certificate after appointment. Must be able to make own transportation arrangements to meet outreach commitments on time if no access to car or possession of a California Driver's License. Environmental/Physical/Special Must be able to transport and load/unload outreach materials, or arrange for the transportation of outreach materials weighing up to 50 pounds. Must be able to competently interact with a culturally, ethnically, and racially diverse population of students, faculty, and staff. Some evening/weekend hours may be required during peak academic periods. Required to travel to off-campus locations for special activities or conferences. Ability to accommodate flexible work schedule providing outreach services to students and community agencies. Must be willing and able to travel distances of 50 miles or more throughout California. Must travel by air and stay overnight in hotels when attending outreach and recruitment functions and professional development events. Must be able to arrange own transportation to school visit sites, college fairs, workshops and pre-admissions events within California including nights, Saturdays and Sundays. Must have access to a car with current registration and automobile insurance to travel to school sites, college fairs, and pre-admission events within California. If no access to car, must make their own transportation arrangements to meet outreach commitments on time. Must adhere to the Family Education Rights and Privacy Act (FERPA) and the California Information Practices Act by maintaining confidentiality of student information. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work* Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employees. How To Apply **THE ONLINE RECRUITMENT SYSTEM WILL ALLOW ONLY ONE FILE ATTACHMENT FOR EACH SUBMISSION** Submit an online application and upload in one file attachment your resume, cover letter, describing your specific qualifications for each position AND three (3) professional references who can comment upon your education and/or job related experience. SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Application Deadline Open Until Filled. Review of applications to begin 11/02/2020. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Closing Date/Time: Open until filled

Description: The Senior Director of Customer Service reports to the VP/CIO, IT and serves as a member of the Senior IT Leadership Team. The position is responsible for overseeing the IT Service Desk, Desktop Support, Labs, Classroom Technology and Support, Access Management and the campus Workstation Refresh Program. The incumbent is responsible for defining the strategy and roadmaps for customer service support with a focus on service management and end-user satisfaction. The Senior Director identifies and implements industry aligned metrics to improve service levels and reporting continuously; engages campus stakeholders to measure success; communicates effectively at all levels to ensure solutions are appropriately utilized. The incumbent represents the Division of Information Technology in various collaborative campus and external venues, leveraging them as additional input sources for planning. Closing Date/Time: Open until filled

Description: Posting Details Working Title Interviewer I (ASA I) (hourly-intermittent, on-call) (multiple positions) Classification Title Administrative Support Assistant I Job Summary The Interviewer I is to conduct health related surveys over the telephone with adult and/or minor residents of California, in English and Spanish, for the Public Health Survey Research Program (PHSRP). The Interviewer I must be knowledgeable about the assigned survey questions and interview script and follow all survey protocols in accordance with training. The Interviewer I obtains survey data by entering respondent information into a computer and correctly assigning disposition codes to each telephone call outcome in accordance with training. The purpose of this job is to collect confidential quality data for numerous state and federal public health agencies. FLSA Hourly/Int - This position may be eligible for health benefits, and is non-exempt, (eligible for overtime compensation) according to FLSA. Employees who are determined to be eligible for health benefits will be notified by the Benefits Office. Classification Salary Range $15.61 - $22.09 per hour Hiring Range $15.61 - $16.36 per hour (initial rate will not exceed $16.36 per hour unless required by collective bargaining agreement.) Salary Grade/Range 1 Step N/A Is this position Hourly or Intermittent? Yes Regular or Temporary Temp Full Time or Part Time Hourly Intermittent Pay Plan 12 Work Hours Variable and on-call, generally within the following operating hours: M-F 11:30-8, Sa/Su 10-6:30 Department Information Public Health Survey Research Program https://www.csus.edu/center/public-health-survey-research/ Minimum Qualifications Entry to this classification requires fundamental written and oral communication skills, including a sound foundation in English grammar, spelling, and punctuation; an ability to understand standard office procedures; an ability to operate standard office equipment; an ability to learn office technology systems; an ability to perform basic mathematical calculations; and typing and keyboard skills. These entry qualifications would normally be obtained through completion of a high school program or its equivalent and some experience in an office environment. Required Qualifications Required: Must be comparable to the Minimum Qualifications, appropriate to the skill level of the position, and would allow an incumbent to satisfactorily perform the Essential Functions of the position. 1. Ability to use standard office equipment 2. Ability to communicate verbally in a clear and polite manner, including in-person and telephone 3. Ability to perform data entry 4. Ability to respond to routine questions 5. Ability to follow instructions and procedures Conditions of Employment: - Ability to pass a background check Preferred Qualifications Preferred: List any desirable qualifications beyond the Minimum Qualifications and those that are Required that would enhance an incumbent's ability to perform the work of the position (e.g., additional years of experience, advanced education, certification and/or specialized training). 6. Bilingual in Spanish (ability to speak, read and write) 7. Experience with Computer Assisted Telephone Interview (CATI) software and processes Physical Demands Required Licenses/Certifications Is Background Check Required Yes Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. Eligibility Verification Candidate will be required to provide official transcripts of their highest degree earned and must furnish proof of eligibility to work in the U.S.. Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2, 5, 7, and 9 will be given first consideration in the recruitment. Conflict of Interest n/a California Child Abuse and Neglect Reporting Act The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in the California State University Executive Order 1083 as a condition of employment. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit http://www.csus.edu/hr/departments/equal-opportunity/index.html. The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit http://www.csus.edu/hr/departments/equal-opportunity/Information%20for%20Job%20Applicants.html. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification. For additional information, visit http://www.csus.edu/aba/police/. Posting Number AS0835P Number of Vacancies multiple Open Date 12/09/2020 Close Date Open Until Filled Yes Priority Application Deadline 01/06/2021 Special Instructions to Applicants Recruitment is open until filled. Priority application deadline is 11:59 p.m. on Wednesday, January 6, 2021. This recruitment will create an eligibility list that will be active through June 30, 2021. Conditional offers may be made at any time until that date. Due to COVID-19, position will initially work remotely and will require a strong internet connection and space to work privately. Applicants selected for interview will be required to complete a survey regarding their ability to work remotely. Cover letter, resume, and 3 references required. Applicants identified as bilingual Spanish/English will be tested at interview. This position is funded by non-reoccurring grants, contracts, or special projects with beginning and end dates and is therefore not eligible for permanent status per CSUEU MOU Article 9.49(d). Hourly-intermittent employees in CSUEU classifications are limited to 1000 hours per fiscal year. Contact Name Employment Services Contact Phone 916-278-6326 Contact Email Supplemental Questions Required fields are indicated with an asterisk (*). * These entry qualifications would normally be obtained through completion of a high school program or its equivalent and some experience in an office environment. Do you meet these entry qualifications? Yes No * Are you bilingual in Spanish (and English) - (ability to speak, read and write)? Yes No Documents Needed To Apply Required Documents Resume/Curriculum Vitae Cover Letter Optional Documents Closing Date/Time: Open until filled

The statements listed below describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Responsible for directing and managing bus operations, related facilities, functions and staff which include contracted Fixed Route Services, route scheduling, service delivery and the regional call-center. This position may also take on other related regional transportation management supervision responsibilities in the future. Currently, the Valley Metro-operated system consists of local and regional bus routes, including neighborhood circulators, a fleet of nearly 400 buses (and growing) and a dynamic call center assisting with trip planning and customer service intake on behalf of all Valley Metro branded transportation providers in the entire region.   Responsible for the development of standards, specifications and performance of contractors and/or agency employees who will support and perform the operational and maintenance requirements of the fixed route services.   Manages the development of fixed route operating plans consistent with Valley Metro’s commitment to provide safe, efficient and effective high-quality regional service.   Responsible for the coordination of assigned activities with other Valley Metro departments and outside agencies; and to provide necessary strategic and complex technical support to the Chief Operations Officer and across the Operations and Maintenance Division.   Develops organizational structure/staffing requirements and manages operations programs, including supervising staff in prioritizing and assigning work; goal-setting and conducting performance evaluations; providing leadership development opportunities and staff training; ensures employees follow policies and procedures; maintains a healthy and safe working environment; and makes hiring, termination, and disciplinary recommendations.   In consultation with the Chief Operations Officer, Participates in contract negotiations, audits or federal grants procurements and third-party contracts and in the development of cost allocation plans.   Attends meetings and functions outside of normal working hours. Supports a 24/7, 365-day operation.     Supervises large groups of employees through managers and is responsible for the fixed route transit operational  departments of the Division in the absence of the Chief Operations Officer; provides assistance and leadership development to managers responsible for hiring, supervising, training, motivating, assigning, evaluating, counseling, and disciplining staff;   In coordination with the Chief Operations Officer, oversees the development and administration of the annual operating and capital budgets; approves the forecast of funds needed for staffing, equipment, materials, and supplies; approves expenditures and implements budgetary adjustments as required.   Develops and leads strategic initiatives within the transportation services departments in support of agency goals regarding service reliability, cost efficiency, safety, continuous improvement, and customer satisfaction.   Maintains accountability and ensures compliance with federal, state, and local laws, regulations, codes, and/or standards in all work products of the department;   Communicates, reports project status or issues and coordinates with the Division Director, Valley Metro leadership and others across the Agency and external partners related to transportation needs for special events, emergency response, service changes, and requests from member cities.     Prepares and directs the preparation of a variety of written correspondence, reports, procedures and other written materials.   Prepares materials for and makes presentations to Boards of Directors, various committees, internal/external work groups and teams; communicates with staff at all levels of the agency and the public.     Ensures a commitment to safety through effective leadership, role modeling and implementing practices that demonstrate safety is a fundamental value and a priority in all aspects of work.   Performs other duties of similar nature and level as assigned.   Knowledge and Skills: Knowledge of: Leadership principles; Advanced transit principles, practices and methods as applied to public transit operations and systems; Applicable federal, state, and local laws, rules, and regulations; Policy and procedure development practices; Problem-solving and conflict resolution practices and techniques; Environmental and safety practices, procedures and standards; Strategic planning principles; Fiscal management and budget development; Program development and implementation principles; Contract management and reporting.   Skill in: Effective leadership and management principles and practices, including problem-solving and conflict resolution, practices and techniques; Administering programs and staff through subordinate supervision; Developing effective work teams and motivating individuals to meet goals and objectives and provide customer services in the most cost effective and efficient manner; Establishing and maintaining effective working relationships with those contacted in the course of the work; Operating a computer and related software applications; Speaking in public; Developing and implementing strategic plans; Interpreting, analyzing, and applying federal, state, and local laws, rules, and regulations; Developing, evaluating, recommending, and implementing processes and procedures; Reading, comprehending, and reviewing financial information; Mediating conflict; Conducting negotiations; Developing and administering budgets; Setting priorities, coordinating multiple activities and meeting critical deadlines.

POSITION SUMMARY THIS POSTING IS FOR PART-TIME POSITIONS ONLY IN THE AREAS OF PERMITTING, CALL CENTER, RECORDS, AND ADMINISTRATION These are positions located at the Department of Sustainable Development. Duties may vary depending on type of position and assignment. Part-time employees are compensated on an hourly basis, typically between 30 and 32 per week. These temporary assignments are for a minimum of 6 months and may last indefinitely. Starting pay rates are as follows and are subject to change: Permitting, Call Center, Records, Administration (Entry to Mid Level) = $17.30 per hour Administration (Mid to Higher Level) = $21.01 per hour ESSENTIAL JOB FUNCTIONS THIS POSTING DOES NOT HAVE AN END DATE APPLICATIONS WILL BE REVIEWED AS VACANCIES BECOME AVAILABLE NOTIFICATIONS ARE MADE ONLY IF YOU ARE CHOSEN FOR AN INTERVIEW Employees MAY perform any of the following depending on assignment: Administrative duties such as general office duties including Microsoft Office, calendar management, electronic and hardcopy record keeping, internal and external communications, document/data tracking, composition of memoranda, spreadsheets and all other duties associated with the day to day operation of professional government offices; Permitting related duties; Call Center duties; Customer Service duties; Be able to communicate clearly, both orally and in writing; Performs related work as required. JOB REQUIREMENTS & WORK ENVIRONMENT High school Diploma or equivalent; Qualifications vary depending on assignment. Some positions may require a higher level of education or previous work experience which will be evidenced by copies of relevant education certificates or previous work history. HOW TO APPLY/ VETERAN INFORMATION Applications will be reviewed as positions become available. The hiring authority will then contact those applicants whose application reflects the best match of experience for the position to schedule an interview. Closing Date/Time: Continuous

Summary WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named "The #1 Best Place to Live in America." Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That's why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-inspired values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization. SUMMARY OF POSITION Responsible for creating the first and last impressions of The Apex Centre experience for Members and Guests by providing warm welcomes, magic moments, and fond farewells who enter and leave the facility. Essential Functions/Knowledge, Skills, & Abilities GENERAL EXPECTATIONS FOR ALL EMPLOYEES In order for us to continue to achieve our primary function of making McKinney a better place to live, work, and raise a family, we hold these expectations for all employees. Learn and demonstrate an understanding of how team, department, and City goals are interconnected. Contribute to a positive work culture. Maintain regular and reliable attendance. Ability to assess his/her work performance or the work performance of the team. Contribute to the development of others and/or the working unit or overall organization. Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities. Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide positive and enthusiastic customer service to all Members and Guests through compliance with the proper Apex Centre phone etiquette by greeting members by name, exceeding their expectations with service, saying good bye and inviting them back again the next day. Assist Members and Guests with program registrations and facility bookings for facility programs and services in accordance with service desk software. Promote all facilities, programs and services when in contact with Members and Guests. Conduct oneself at all times in a manner of professionalism that aligns with the values, philosophies and standards of The Apex Centre. This includes being in facility wearing approved attire and nametag. Attend all scheduled employee meetings. Adhere to all written mandatory standards of operation, policies, procedures, manuals, memos, and oral instructions, etc. Resolve customer questions/complaints Process sales, cash handling and drawer count down accuracy required at each shift. Arrive to work every day, on time as scheduled. Perform other tasks as needed or directed. OTHER JOB FUNCTIONS : Perform other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to embrace and embody the City's core values of Respect, Integrity, Service, and Excellence (R.I.S.E.). Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided. Ability to produce desired work outcomes, including quality, quantity, and timeliness. Ability to plan and organize work, time, and resources, and if applicable, that of subordinates. Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect. Build professional relationships with internal staff and customers. Offer flexibility and adaptability, especially during times of change. Communicate effectively both orally and in writing. Required Qualifications MINIMUM QUALIFICATIONS • Must be at least eighteen years of age. • Must have cash handling skills, and ability to manage a register. PREFERRED QUALIFICATIONS • Basic computer and phone skills preferred. • Some related work experience preferred, but not required. CONDITIONS OF EMPLOYMENT • Must pass a drug screen and background check. • No visible body piercing or tattoos Physical Demands/Supplemental PHYSICAL DEMANDS Regularly required to sit, stand, walk and reach with hands and arms. Must be able to see, speak, and hear. Regularly required to lift and/or move up to 25 pounds and occasionally required to lift and/or move up to 50 pounds. Employees will stand and walk for extended periods of time. WORK ENVIRONMENT The indoor environment provides for a safe and healthy work environment and is smoke and drug free. Occasionally, it may be wet and humid, as well as moderately loud. The outdoor work environment may result in exposure to extreme weather conditions such as heat, cold, and humidity. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Closing Date/Time: Continuous

Summary WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named "The #1 Best Place to Live in America." Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That's why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-generated values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment. SUMMARY OF POSITION Responsible for creating the first and last impressions of The Apex Centre experience for Members and Guests by providing warm welcomes, magic moments, and fond farewells who enter and leave the facility. Essential Functions/Knowledge, Skills, & Abilities ESSENTIAL DUTIES AND RESPONSIBILITIES • Provide positive and enthusiastic customer service to all Members and Guests through compliance with the proper Apex Centre phone etiquette by greeting members by name, exceeding their expectations with service, saying good bye and inviting them back again the next day. • Assist Members and Guests with program registrations and facility bookings for facility programs and services in accordance with service desk software. • Promote all facilities, programs and services when in contact with Members and Guests. • Conduct oneself at all times in a manner of professionalism that aligns with the values, philosophies and standards of The Apex Centre. This includes being in facility wearing approved attire and nametag. • Attend all scheduled employee meetings. • Adhere to all written mandatory standards of operation, policies, procedures, manuals, memos, and oral instructions, etc. • Resolve customer questions/complaints • Process sales, cash handling and drawer count down accuracy required at each shift. • Arrive to work every day, on time as scheduled. • Perform other tasks as needed or directed. OTHER JOB FUNCTIONS : • Perform other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS • Ability to apply common sense understanding to carry out detailed written or oral instructions. • Ability to deal with problems involving a few concrete variables in standardized situations. • Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect. • Build professional relationships with internal staff and customers. • Offer flexibility and adaptability, especially during times of change. • Communicate effectively both orally and in writing. Required Qualifications MINIMUM QUALIFICATIONS • Must be at least eighteen years of age. • Basic computer and phone skills preferred. • Must have cash handling skills, and ability to manage a register. PREFERRED QUALIFICATIONS • Basic computer and phone skills preferred. • Some related work experience preferred, but not required. CONDITIONS OF EMPLOYMENT • Must pass a drug screen and background check. • No visible body piercing or tattoos Physical Demands/Supplemental PHYSICAL DEMANDS Regularly required to sit, stand, walk and reach with hands and arms. Must be able to see, speak, and hear. Regularly required to lift and/or move up to 25 pounds and occasionally required to lift and/or move up to 50 pounds. Employees will stand and walk for extended periods of time. WORK ENVIRONMENT The indoor environment provides for a safe and healthy work environment and is smoke and drug free. Occasionally, it may be wet and humid, as well as moderately loud. The outdoor work environment may result in exposure to extreme weather conditions such as heat, cold, and humidity. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Closing Date/Time: Continuous

Summary WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named "The #1 Best Place to Live in America." Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That's why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-generated values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment. SUMMARY OF POSITION Responsible for providing assistance and support in the administration of delivering quality customer service. This position performs duties that include in-person and/or over the telephone customer communication. A level of integrity, dependability, and a strong sense of urgency with proven results is expected. Responsibilities include but not limited to: create first and last impressions with customers, answer phones, customer correspondence, provide facility tours, and use a computerized registration system with cash handling operations. Must have a comfort level working directly with the public. This position also provides assistance and support in the supervision of aquatics programs and facility operations. Essential Functions/Knowledge, Skills, & Abilities ESSENTIAL DUTIES AND RESPONSIBILITIES Meets and greets citizens and members of the public, and ensures the smooth operation of the front desk area, providing courteous and efficient service. Maintains friendly customer service in all situations. Performs and assists with computerized registration, correspondence, public relations, record keeping and reports. Answers telephones, provides information, and conducts facility tours. Adheres to assigned work schedules as assigned. Maintains inventory of supplies and equipment. Assists with programming, special events and rentals. Promotes facilities, programs and services when in contact with Members and Guests. Conducts oneself at all times in a manner of professionalism that aligns with the values, philosophies and standards of City of McKinney. Adhere to all written mandatory standards of operation, policies, procedures, manuals, memos, and oral instructions, etc. Resolve customer questions/complaints Maintains a balanced cash drawer at each shift. Arrive to work every day, on time as scheduled. Operate standard office equipment. Demonstrate a collaborative and flexible style and ability to work under time pressure. OTHER JOB FUNCTIONS: Perform other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect. Ability to tactfully resolve issues with customers and colleagues even when under pressure. Build professional relationships with internal staff and customers. Offer flexibility and adaptability, especially during times of change. Communicate effectively both orally and in writing. The ability to treat co-workers and customers with respect. Ability to carry out detailed written or oral instructions. Required Qualifications MINIMUM QUALIFICATIONS High School diploma or GED equivalent required. Must have a minimum of 2 years customer service experience. Must have knowledge and understanding of computer functions and Microsoft Office (Outlook, Word, etc). Must have cash handling skills, and ability to manage a register. CPR/AED/First Aid certified (or obtain within 30 days of employment) Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements. PREFERRED QUALIFICATIONS Non-smoker preferred. CONDITIONS OF EMPLOYMENT Must pass a drug screen and background check. Must have Class C Texas Driver's License No visible body piercing or tattoos. Physical Demands/Supplemental PHYSICAL DEMANDS Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing, and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station. Some tasks require visual/sound perception/discrimination and oral communications ability. WORK ENVIRONMENT Work is generally performed indoors in a climate-controlled office; however, some exposure to outdoor weather conditions may be involved while performing City errands or working special events. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Closing Date/Time: Continuous

Summary WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named "The #1 Best Place to Live in America." Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That's why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-generated values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment. SUMMARY OF POSITION Responsible for providing assistance and support in the administration of delivering quality customer service. This position performs duties that include in-person and/or over the telephone customer communication. A level of integrity, dependability, and a strong sense of urgency with proven results is expected. Responsibilities include but not limited to: create first and last impressions with customers, answer phones, customer correspondence, provide facility tours, and use a computerized registration system with cash handling operations. Must have a comfort level working directly with the public. This position also provides assistance and support in the supervision of recreation programs and facility operations. Essential Functions/Knowledge, Skills, & Abilities ESSENTIAL DUTIES AND RESPONSIBILITIES Meets and greets citizens and members of the public, and ensures the smooth operation of the front desk area, providing courteous and efficient service. Maintains friendly customer service in all situations. Performs and assists with computerized registration, correspondence, public relations, record keeping and reports. Answers telephones, provides information, and conducts facility tours. Adheres to assigned work schedules as assigned. Maintains inventory of supplies and equipment. Assists with programming, special events and rentals. Promotes facilities, programs and services when in contact with Members and Guests. Conducts oneself at all times in a manner of professionalism that aligns with the values, philosophies and standards of City of McKinney. Adhere to all written mandatory standards of operation, policies, procedures, manuals, memos, and oral instructions, etc. Resolve customer questions/complaints Maintains a balanced cash drawer at each shift. Arrive to work every day, on time as scheduled. Operate standard office equipment. Demonstrate a collaborative and flexible style and ability to work under time pressure. OTHER JOB FUNCTIONS: Perform other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect. Ability to tactfully resolve issues with customers and colleagues even when under pressure. Build professional relationships with internal staff and customers. Offer flexibility and adaptability, especially during times of change. Communicate effectively both orally and in writing. The ability to treat co-workers and customers with respect. Ability to carry out detailed written or oral instructions. Required Qualifications MINIMUM QUALIFICATIONS High School diploma or GED equivalent required. Must have a minimum of 2 years customer service experience. Must have knowledge and understanding of computer functions and Microsoft Office (Outlook, Word, etc). Must have cash handling skills, and ability to manage a register. CPR/AED/First Aid certified (or obtain within 30 days of employment) Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements. PREFERRED QUALIFICATIONS Non-smoker Bi-lingual in Spanish CONDITIONS OF EMPLOYMENT Must pass a drug screen, job placement assessment, and background check. Must have Class C Texas Driver's License No visible body piercing or tattoos. Must be able to work days, nights, weekends, and holidays. Physical Demands/Supplemental PHYSICAL DEMANDS Tasks involve the ability to exert light physical effort involving some combination of kneeling, crouching, lifting, carrying, pushing, and/or pulling of objects and materials of moderate weight (20-50 pounds). Tasks may involve extended periods of time at a keyboard or work station. Some tasks require visual/sound perception/discrimination and oral communication ability. Closing Date/Time: Continuous

Summary WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named "The #1 Best Place to Live in America." Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That's why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-inspired values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization. SUMMARY OF POSITION Under general supervision, the Slide Attendant is responsible for creating a warm and welcoming environment for the aquatic area by providing excellent customer service, enforcing safety rules, and overseeing the entrance and exit of pool visitors. Essential Functions/Knowledge, Skills, & Abilities GENERAL EXPECTATIONS FOR ALL EMPLOYEES In order for us to continue to achieve our primary function of making McKinney a better place to live, work, and raise a family, we hold these expectations for all employees. Learn and demonstrate an understanding of how team, department, and City goals are interconnected. Contribute to a positive work culture. Maintain regular and reliable attendance. Ability to assess his/her work performance or the work performance of the team. Contribute to the development of others and/or the working unit or overall organization. Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities. Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same. ESSENTIAL DUTIES AND RESPONSIBILITIES Welcome guests to the pool area Ensure accurate height measurement of guests based on pool safety rules. Distribute wrist bands to guests based on height. Dispatch slide riders based on relevant safety rules and procedures. Provide positive and enthusiastic customer service to all aquatic participants. Set up cabanas in a timely manner. Check coolers for glass, alcohol, or other prohibited items Assist with cabana cleaning and set-up. Clean pool area as needed. Conduct oneself in a professional manner that aligns with the values, philosophies and standards of The Apex Centre (enthusiastic, courteous, helpful, smiling, attentive to guests, etc.). This includes wearing approved attire and nametag while in the facility. Attend all scheduled employee meetings. Adhere to all written mandatory standards of operation, policies, procedures, manuals, memos, and oral instructions, etc. Supervise the pool, guard office, etc. to keep children and non-members out of unauthorized areas. Arrive to work every day, on time as scheduled, in the appropriate work attire. OTHER JOB FUNCTIONS: Perform other duties as assigned or directed. Provide back-up support to other areas of the Parks and Recreation Department as needed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to embrace and embody the City's core values of Respect, Integrity, Service, and Excellence (R.I.S.E.). Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided. Ability to produce desired work outcomes, including quality, quantity, and timeliness. Ability to plan and organize work, time, and resources, and if applicable, that of subordinates. Ability to carry out detailed written or oral instructions. Ability to attend all training and meetings as required Present a clean, well-groomed appearance Ability to deal with problems involving a few concrete variables in standardized situations. The ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect. Build professional relationships with internal staff and customers. Offer flexibility and adaptability, especially during times of change. Communicate effectively both orally and in writing. Required Qualifications MINIMUM QUALIFICATIONS Minimum age - 16. Must have a current American Red Cross CPR and First Aid Certificates or the ability to obtain upon employment. Must have the ability to effectively communicate with the public especially children. Must be available for rotating schedules that will include weekends and evenings. Must have reliable transportation; may travel to other facilities to fill staffing needs or attend meetings. Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications may be an acceptable substitute for the above specified education and experience requirements. CONDITIONS OF EMPLOYMENT Must pass a drug screen and background check. Must have Class C Texas Driver's License Physical Demands/Supplemental PHYSICAL DEMANDS Ability to walk, stand, and sit (including on the floor) for long period of time Must be alert at all times to activities going on in and around the pool Occasionally must be able to lift and carry supplies and equipment weighing up to 50lbs. May frequently be required to bend and kneel Special vision requirements include: close vision; distance vision; peripheral vision; depth perception and the ability to adjust focus. WORK ENVIRONMENT There will be exposure to certain environmental conditions in performing the essential functions of this job, to include: Exposure to communicable diseases and bodily fluids. Wet or humid non-weather conditions. Fumes or airborne particles. Outdoor weather conditions and Extreme heat (non-weather). The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status. Closing Date/Time: Continuous

Introduction This continuous recruitment will remain open for the calendar year, or until the final filing date, whichever occurs first. The eligible list established from this continuous recruitment will expire by the end of the calendar year. Applicants will be eligible to reapply and take an examination if a new recruitment opens the following calendar year. Applications in this recruitment are screened on a weekly basis. This recruitment may be used to fill both open and promotional vacancies in various County departments as they arise, subject to specific position requirements. In order to qualify for this recruitment, the required degree must be obtained by date of appointment. If you are in your final semester, please apply. *Temporary/Extra Help assignments are limited to working 28 hours per week with a cap of 999 hours or 960 hours for CalPERS retired annuitants in a fiscal year and are not eligible for benefits. Extra-help appointments made from this eligible list may transition to permanent status, should vacancies arise. Upon successful completion of a foreign language proficiency exam, an additional 5% bilingual pay will be paid to employees who use a second language on a regular basis in the normal course of business. POSITION INFORMATION Placer County Health and Human Services is currently recruiting for permanent and extra-help/temporary positions in the classification Client Services Practitioner I (Master Degree Social Worker/Clinician). Assignments are in the following services areas within Adult System of Care, Children's System of Care and Public Health divisions: Child Welfare Services Mental Health Substance Use Disorders Homeless Services Employment Older Adult Services Public Health Whole Person Care (physical, behavioral health and social services) Emergency After-Hours/Child Protective Services Response Co-Occurring Diagnosis Criminogenic/Forensic Perinatal Wraparound (Children Services) Adoption/Permanency This is an entry level position and applicants are encouraged to include relevant education and a description of professional social work and/or child welfare experience when responding to the supplemental questionnaire. Your application materials and assignment preference(s) may be used by the hiring authority when selecting candidates to interview. Client Services Practitioners perform a broad spectrum of duties ranging from providing direct services/case management support to those faced with difficult situations, emotional stresses, or significant changes in their lives to clinically diagnosing emotional, behavioral or mental health disorders in individuals. Not only do Client Services Practitioners assist individuals to cope with the situation at hand, they advocate for them and seek out valuable resources and other means of support for the affected person(s). BENEFITS Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view Professional benefits For more information regarding the benefits Placer County has to offer please visit Placer County's Human Resources website. DEFINITION To provide responsible and professional social services and/or clinical treatment of an advanced nature to a variety of clients with identified needs including clients with mental health concerns, diagnosed mentally ill clients, substance abusers and/or clients who are homeless; to provide counseling to individuals and groups; to perform crisis intervention as appropriate; to participate in the development and implementation of various treatment and outreach services; to investigate, supervise and to place minors in need of protective services; to provide outreach engagement; to develop, coordinate and monitor community-based programs; and to function as an integral and supportive member of assigned departmental and multi-disciplinary team(s). DISTINGUISHING CHARACTERISTICS This is the entry level class in the Client Services Practitioner series. This class is distinguished from the journey level by the performance of the more routine tasks and duties assigned to positions within this series. Employees at this level are not expected to perform with the same independence of direction and judgment on matters allocated to the journey level class. Since this class is typically used as a training class, employees may have only limited or no directly related work experience. Employees work under general supervision while learning job tasks. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from a program supervisor or other designated management position. May receive technical and functional supervision from a Senior Client Services Practitioner. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Develop and administer long or short term treatment plans requiring comprehensive professional knowledge with the goal of improving or restoring individual or family functioning; may include clinical treatments and may determine appropriate method of treatment intervention including program modification. Participate in and/or conduct comprehensive individual and family psychosocial assessments for problem identification and diagnosis; determine acuity of need and recommend appropriate program placement; provide crisis counseling to include authorization for 72-hour emergency in-patient admission as necessary. Prepare and present clinical and/or case management documentation for review by multi-disciplinary team; provide on-going consultation and systematic support for the team in its implementation of treatment programs and individual treatment plans and/or case management. Investigate, intervene and provide a variety of professional services to children or other special needs clients, in circumstances in which the client's physical or emotional welfare is involved including cases of neglect, emotional/behavioral problems, physical/mental disabilities, child welfare, court services, or other conditions that may adversely affect the client. Participate in and/or conduct group, family and individual therapy to include marital and/or family counseling as appropriate to effect positive rehabilitation, solutions, and/or life improvements. Provide highly skilled professional services in counseling, adult and child protective services, family services, community organization, social research and related areas. Perform case management duties including treatment plan monitoring, advocacy, referral and linkage to other needed services and crisis interventions; establish and maintain casework records and documents in accordance with departmental and statutory regulations and procedures; and prepare relevant correspondence and reports, including court reports and/or testimony. Provide outreach, education, and professional consultation to the community, the general public, as well as public and private agencies; conduct training workshops and/or presentations to clients, care providers, community groups, referrals, and the general public. Provide operational oversight of residential facilities or community-based programs to include the administration of budgets as assigned; prepare grant proposals and reports and monitor program activities and expenditures. Conduct home visits; transport clients; and assist with client's financial, budget and daily living activities as appropriate. Develop, maintain and participate in an inter-agency and community networking/referral system; evaluate client needs relative to appropriate program referrals; maintain close communication with contract providers and community service agencies to ensure treatment plan and client needs are being met in a successful manner. Build and maintain positive working relationships with co-workers, other County employees, community resources, clients, and the general public utilizing principles of effective customer service. Perform related duties as assigned. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Experience and Training Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: One year of providing mental health services, social service casework or counseling is desirable. Training: A Master's degree from an accredited college or university with major course work in social work, psychology or counseling, which meets the eligibility requirements for licensure as a Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT) or Licensed Professional Clinical Counselor (LPCC) by the State Board of Behavioral Science Examiners must be obtained by date of appointment. License or Certificate: May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. NOTE:Applicants receiving their degree outside the United States must submit proof of accreditation by a recognized evaluation agency. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Principles and practices of social work as related to providing mental health, substance abuse services and treatment, child and adult protective services and the multi-disciplinary approach to treatment. Principles and practices used in the development of community-based programs providing treatment and social services. Accepted criteria for clinical diagnosis of emotional and mental disturbances as well as normal and abnormal emotional and mental development to include growth, development and living relationships. Develop and implement community-based programs in treatment and social service; coordinate and monitor program activities to ensure compliance with program outcomes. Principles and practices of casework, including objectives, clinical diagnosis and appropriate documentation. Psychosocial, family, individual and group therapy and counseling treatments and prevention strategies. Physical, social, mental and substance use disorders impact on individual personality and behaviors. Role of social service agencies, both public and private. Legal and regulatory issues related to the operation and delivery of a variety of client services to individuals and groups of all ages and special needs. Crisis intervention and conflict resolution practices, including management of assaultive behavior, and principles of social work related to child protective services and adult services, risk and safety assessments. Standard and accepted investigative and interviewing techniques and methods. Principles used in preparing grant proposals. Modern office procedures, practices and methods as well as designated computer hardware and software and its applications. Standard and accepted English usage, spelling, punctuation, and grammar in both oral and written forms. Ability to: Understand and carry out a variety of complex oral and written instructions in an independent manner. On a continuous basis, know and understand all aspects of the job and observe safety rules and practices; intermittently review work papers, reports and special projects; identify and problem solve client issues; identify and interpret technical and numerical information; observe and problem solve operational and technical policies and procedures; explain applicable department policies and procedures to applicants and clients. On a continuous basis, sit for long periods of time or while driving; intermittently walk, stand, bend, squat, kneel while retrieving or returning files, documents and supplies and making copies; walk, stand, bend, squat, kneel, climb or twist while conducting home/site visits or transporting client; twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone and write or use a keyboard to communicate through written means; see and hear with sufficient acuity to observe and assess physical condition and living environment of client; and lift moderate weight. Identify and conceptualize multiple cause situations and possible consequences; evaluate potential treatment/solutions; determine and initiate most effective course of action. Relate effectively and positively with assigned clients to establish trust and rapport; display empathy. Coordinate and prioritize work and timelines effectively for self and others. Work with various cultural and ethnic groups in a tactful and effective manner. Obtain relevant information through interviews, observations, and the application of standard research methodologies. Perform mathematical calculations accurately to include routine statistical analysis. Use a personal computer and office equipment necessary for successful job performance. Work weekend and evening shifts as needs of program and/or clients require. Establish and maintain effective working relationships with those contacted in the performance of required duties. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to the supplemental questionnaire, the applicant's education, training, and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please Click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race, color, ancestry, religion, national origin, physical disability (including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including pregnancy, childbirth and related medical conditions), or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Closing Date/Time: Continuous

Introduction This continuous recruitment will remain open for the calendar year, or until the final filing date, whichever occurs first. The eligible list established from this continuous recruitment will expire by the end of the calendar year. Applicants will be eligible to reapply and take an examination if a new recruitment opens the following calendar year. Applications in this recruitment are screened on a weekly basis. This recruitment may be used to fill both open and promotional vacancies in various County departments as they arise, subject to specific position requirements. *Temporary/Extra Help assignments are limited to working 28 hours per week with a cap of 999 hours or 960 hours for CalPERS retired annuitants in a fiscal year and are not eligible for benefits. Extra-help appointments made from this eligible list may transition to permanent status, should vacancies arise. Upon successful completion of a foreign language proficiency exam, an additional 5% bilingual pay will be paid to employees who use a second language on a regular basis in the normal course of business. POSITION INFORMATION Placer County Health and Human Services is currently recruiting for permanent and extra-help/temporary positions in the classification Client Services Practitioner II (Master Degree Social Worker/Clinician). Assignments are in the following services areas within Adult System of Care, Children's System of Care and Public Health divisions: Child Welfare Services Mental Health Substance Use Disorders Homeless Services Employment Older Adult Services Public Health Whole Person Care (physical, behavioral health and social services) Emergency After-Hours/Child Protective Services Response Co-Occurring Diagnosis Criminogenic/Forensic Perinatal Wraparound (Children Services) Adoption/Permanency This is a journey level position and applicants are encouraged to include relevant education and a description of professional social work and/or child welfare experience when responding to the supplemental questionnaire. Your application materials and assignment preference(s) may be used by the hiring authority when selecting candidates to interview. Client Services Practitioners perform a broad spectrum of duties ranging from providing direct services/case management support to those faced with difficult situations, emotional stresses, or significant changes in their lives to clinically diagnosing emotional, behavioral or mental health disorders in individuals. Not only do Client Services Practitioners assist individuals to cope with the situation at hand, they advocate for them and seek out valuable resources and other means of support for the affected person(s). BENEFITS Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view Professional benefits For more information regarding the benefits Placer County has to offer please visit Placer County's Human Resources website. DEFINITION To provide responsible and professional social services and/or clinical treatment of an advanced nature to a variety of clients with identified needs including clients with mental health concerns, diagnosed mentally ill clients, substance abusers and/or clients who are homeless; to provide counseling to individuals and groups; to perform crisis intervention as appropriate; to participate in the development and implementation of various treatment and outreach services; to investigate, supervise and to place minors in need of protective services; to provide outreach engagement; to develop, coordinate and monitor community-based programs; and to function as an integral and supportive member of assigned departmental and multi-disciplinary team(s). DISTINGUISHING CHARACTERISTICS This is the full journey level class within the Client Services Practitioner series. This class is distinguished from the Client Services Practitioner I by the assignment of the full range of duties. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies within the work unit. Positions in this class are flexibly staffed and are normally filled by advancement from the entry level. SUPERVISION RECEIVED AND EXERCISED Receives direction from a program supervisor or other designated management position. May exercise technical and functional supervision over clerical, technical, para-professional and/or other professional staff. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Develop and administer long or short term treatment plans requiring comprehensive professional knowledge with the goal of improving or restoring individual or family functioning; may include clinical treatments and may determine appropriate method of treatment intervention including program modification. Participate in and/or conduct comprehensive individual and family psychosocial assessments for problem identification and diagnosis; determine acuity of need and recommend appropriate program placement; provide crisis counseling to include authorization for 72-hour emergency in-patient admission as necessary. Prepare and present clinical and/or case management documentation for review by multi-disciplinary team; provide on-going consultation and systematic support for the team in its implementation of treatment programs and individual treatment plans and/or case management. Investigate, intervene and provide a variety of professional services to children or other special needs clients, in circumstances in which the client's physical or emotional welfare is involved including cases of neglect, emotional/behavioral problems, physical/mental disabilities, child welfare, court services, or other conditions that may adversely affect the client. Participate in and/or conduct group, family and individual therapy to include marital and/or family counseling as appropriate to effect positive rehabilitation, solutions, and/or life improvements. Provide highly skilled professional services in counseling, adult and child protective services, family services, community organization, social research and related areas. Perform case management duties including treatment plan monitoring, advocacy, referral and linkage to other needed services and crisis interventions; establish and maintain casework records and documents in accordance with departmental and statutory regulations and procedures; and prepare relevant correspondence and reports, including court reports and/or testimony. Provide outreach, education, and professional consultation to the community, the general public, as well as public and private agencies; conduct training workshops and/or presentations to clients, care providers, community groups, referrals, and the general public. Provide operational oversight of residential facilities or community-based programs to include the administration of budgets as assigned; prepare grant proposals and reports and monitor program activities and expenditures. Conduct home visits; transport clients; and assist with client's financial, budget and daily living activities as appropriate. Develop, maintain and participate in an inter-agency and community networking/referral system; evaluate client needs relative to appropriate program referrals; maintain close communication with contract providers and community service agencies to ensure treatment plan and client needs are being met in a successful manner. Build and maintain positive working relationships with co-workers, other County employees, community resources, clients, and the general public utilizing principles of effective customer service. Perform related duties as assigned. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Experience and Training Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: Two years of responsible casework or clinical experience performing duties similar to a Client Services Practitioner I with Placer County. Training: A Master's degree from an accredited college or university with major course work in social work, psychology or counseling which meets the eligibility requirements for licensure as a Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT) or Licensed Professional Clinical Counselor (LPCC) by the State Board of Behavioral Science Examiners. License or Certificate: May require possession of a State of California license as a Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), or Licensed Professional Clinical Counselor (LPCC). NOTE: Applicants receiving their degree outside the United States must submit proof of accreditation by a recognized evaluation agency. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Principles and practices of social work as related to providing mental health, substance abuse services and treatment, child and adult protective services and the multi-disciplinary approach to treatment. Principles and practices used in the development of community-based programs providing treatment and social services. Accepted criteria for clinical diagnosis of emotional and mental disturbances as well as normal and abnormal emotional and mental development to include growth, development and living relationships. Develop and implement community-based programs in treatment and social service; coordinate and monitor program activities to ensure compliance with program outcomes. Principles and practices of casework, including objectives, clinical diagnosis and appropriate documentation. Psychosocial, family, individual and group therapy and counseling treatments and prevention strategies. Physical, social, mental and substance use disorders impact on individual personality and behaviors. Role of social service agencies, both public and private. Legal and regulatory issues related to the operation and delivery of a variety of client services to individuals and groups of all ages and special needs. Crisis intervention and conflict resolution practices, including management of assaultive behavior, and principles of social work related to child protective services and adult services, risk and safety assessments. Standard and accepted investigative and interviewing techniques and methods. Principles used in preparing grant proposals. Modern office procedures, practices and methods as well as designated computer hardware and software and its applications. Standard and accepted English usage, spelling, punctuation, and grammar in both oral and written forms. Policies and practices of County's Health and Human Services Department as it relates to assigned program area and client services. Community and consultative resources available, both public and private. Pertinent federal, state and local statutes and regulations governing public health and welfare services. Ability to: Understand and carry out a variety of complex oral and written instructions in an independent manner. On a continuous basis, know and understand all aspects of the job and observe safety rules and practices; intermittently review work papers, reports and special projects; identify and problem solve client issues; identify and interpret technical and numerical information; observe and problem solve operational and technical policies and procedures; explain applicable department policies and procedures to applicants and clients. On a continuous basis, sit for long periods of time or while driving; intermittently walk, stand, bend, squat, kneel while retrieving or returning files, documents and supplies and making copies; walk, stand, bend, squat, kneel, climb or twist while conducting home/site visits or transporting client; twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone and write or use a keyboard to communicate through written means; see and hear with sufficient acuity to observe and assess physical condition and living environment of client; and lift moderate weight. Identify and conceptualize multiple cause situations and possible consequences; evaluate potential treatment/solutions; determine and initiate most effective course of action. Relate effectively and positively with assigned clients to establish trust and rapport; display empathy. Coordinate and prioritize work and timelines effectively for self and others. Work with various cultural and ethnic groups in a tactful and effective manner. Obtain relevant information through interviews, observations, and the application of standard research methodologies. Perform mathematical calculations accurately to include routine statistical analysis. Use a personal computer and office equipment necessary for successful job performance. Work weekend and evening shifts as needs of program and/or clients require. Establish and maintain effective working relationships with those contacted in the performance of required duties. Develop appropriate treatment plans for a variety of client needs and situations. Perform a variety of professional duties in an independent manner to include all levels of problem-solving and decision-making models. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to the supplemental questionnaire, the applicant's education, training, and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please Click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race, color, ancestry, religion, national origin, physical disability (including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including pregnancy, childbirth and related medical conditions), or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Closing Date/Time: Continuous

Introduction The Oklahoma State Department of Health (OSDH) is committed to providing quality health services to Oklahoma citizens.The mission of the Department of Health is to promote, protect and improve the health of all Oklahomans through strategies that focus on preventing disease and injuries. OSDH is seeking a part time Bilingual Telephone Interviewer providing support to the Maternal and Child Health Service Department. This is an unclassified position (PIN#34002870) in state government, located in Oklahoma City, OK. The hourly salary for this position is up to $12.87 based on education and experience Position Description : This position serves as a bilingual telephone interviewer and is critical to the Oklahoma Pregnancy Risk Assessment Monitoring System (PRAMS). PRAMS is a population-based surveillance system for collecting data on selected maternal behaviors and experiences that occur prior to, during, and shortly after pregnancy. Duties include, but are not limited to : • Completing confidential telephone interviews from survey scripts in both English and Spanish according to specific guidelines and procedures • Reviewing information obtained for completeness and accuracy • Maintaining complete confidentiality of all research materials and data • Identifying and reporting problems in obtaining valid data • Establishing contact with external customers • Preparing surveillance mailings • Examining and editing materials written in Spanish • Translating written materials into Spanish Education and Experience High School diploma or GED and one year of experience in sales, customer service or a public contact environment. Preferred Qualifications Bilingual Speaker in English and Spanish with an ability to communicate verbally and in writing with English/Spanish speaking respondents, and/or experience conducting telephone interviews. Knowledge, Skills and Abilities Requirements include knowledge of basic writing skills including spelling, grammar, and punctuation. Skills required include operating various office equipment including telephones, headsets, computers, printers, and copiers. The abilities to work with customers, gather data, manage and keep records, maintain confidentiality, follow instructions and pay attention to detail are required. Effective communication (clear voice; enunciation; careful listening; accuracy, verification and clarification of information) is also required. Physical Demands and Work Environment Work is typically performed in an office setting with a climate controlled settings and exposure to moderate noise level. While performing the duties of the job, employee is required to talk, stand, walk, and reach with hands and arms. This position requires long period of sitting and daily use of computer and phone. NOTES REQUIREMENTS: If education, certification or licensure is required to meet qualifications, applicants must provide documentation at the time of interview. All applicants are subject to a background check and must be legally authorized to work in the United States without visa sponsorship. FOR ADDITIONAL INFORMATION ABOUT WORKING AT THE OKLAHOMA STATE DEPARTMENT OF HEALTH CLICK HERE Please read instructions carefully and include all required documents when you submit your application. No additional information will be accepted after the application has been submitted. Conclusion Veteran's Preference Points Apply only for initial appointment in the Classified Service. Closing Date/Time: Continuous

Position Description A student employed to perform work as assigned by the supervisor Major/Essential Functions Assist the TTUHSC SHP Office of Student Affairs in creating a visual representation of the TTUHSC School of Health Professions Assist with creation, organization, and distribution of multimedia to all channels of communication Capturing, creating, editing, and delivering photo/video content Work closely with student affairs team to execute concepts through to completion Work to promote the School of Health Professions programs, services, and events via photo or video Maintain a consistent identity of the TTUHSC by following the brand guidelines Think creatively, and capture engaging content to support the creative process Other duties as assigned. Demonstrate integrity, professional maturity, commitment and accountability according to the five values described in our Values-Based Culture: One Team, Kindhearted, Integrity, Visionary, and Beyond Service. Required Qualifications A Texas Tech University undergraduate or graduate student enrolled in at least 6 hours employed to perform work which does not require academic training at the graduate level. Preferred Qualifications • Videography and photography experience • Knowledge of Adobe Suite and/or editing software • Available to work a minimum of 15 hours per week Required Attachments Resume / CV Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage. EEO Statement As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant's race, ethnicity, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

Position Description A student employed to perform work as assigned by the supervisor. Major/Essential Functions Customer Service Flexible schedule which may include nights and weekends Required Qualifications A Texas Tech University undergraduate or graduate student enrolled in at least 6 hours employed to perform work which does not require academic training at the graduate level. Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage. EEO Statement As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant's race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Position Description A student employed to perform work as assigned by the supervisor. Major/Essential Functions This student position's main responsibility will be to assist the CME staff with scanning current and past CME activities, posting course attendance, verifying files for accuracy and other duties as assigned. Required Qualifications A Texas Tech University undergraduate or graduate student enrolled in at least 6 hours employed to perform work which does not require academic training at the graduate level. Preferred Qualifications Preferred qualification is an undergraduate with at least 2 years before graduation (Freshman or Sophomore student). Required Attachments Cover Letter Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage. EEO Statement As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant's race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Position Description A student employed to perform work as assigned by the supervisor. Major/Essential Functions Assist staff with setups and tear downs throughout the center Move manikins and stretchers throughout the center Clean manikins and task trainers Assist with the maintenance of simulators Stock rooms with necessary supplies Clean Storage room Sweep and mop Clean whiteboards Stock supplies in storage room File paperwork Assist with front desk coverage Other various tasks as needed Occasional Duties As assigned Required Qualifications A Texas Tech University undergraduate or graduate student enrolled in at least 6 hours employed to perform work which does not require academic training at the graduate level. Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage. EEO Statement As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant's race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Position Description A student employed to perform work as assigned by the supervisor. Major/Essential Functions Student Assistant to help in the Billing Office of the Anesthesiology Department. Various duties and tasks, as assigned, related to office work and billing office tasks. Required Qualifications A Texas Tech University undergraduate or graduate student enrolled in at least 6 hours employed to perform work which does not require academic training at the graduate level. Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage. EEO Statement As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant's race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Position Description A student employed to perform work as assigned by the supervisor. Major/Essential Functions Collection of UAs (Urinalysis) specimens for contracted Federal United States Probation Office (USPO) clients and IOP Clients. Filing Chart/record management Other duties as assigned by Senior Director and Associate Director Occasional Duties Need Availability on randomly scheduled UA dates from 12-1pm and 6-8pm. Also, one Saturday a month from 4-7pm. These are collection times set by contract, so student assistant must be available from these times for UA collection. Will need to work additional hours throughout the week (Monday and Thursday evenings, for IOP urine collections) Also, will need to work additional hours a week on administrative duties. (Filing, Chart/Record Management, etc.) Required Qualifications A Texas Tech University undergraduate or graduate student enrolled in at least 6 hours employed to perform work which does not require academic training at the graduate level. Required Attachments Resume / CV Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage. EEO Statement As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant's race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

The Position Portland Parks and Recreation is seeking for Recreation Associate - Customer Service! Recreation Associate - Customer Service Responsible for providing quality customer service to anyone who enters the building, participates in activities and/ or calls seeking information or assistance. This includes frequent interaction with the public and Portland Parks & Recreation staff. This is a part-time position with flexible hours and may include days, evenings, weekends and holidays. Work hours are often assigned verbally and depend on enrollment levels, needs of the program, and other factors. There is no guarantee of the number of hours needed each week nor the number of hours worked from week to week. Employees in this position serve at will. WAGE RANGE: Recreation Support - Customer Service: $16.50 - $19.25 City of Portland Core Values: Anti-racism | Communication | Collaboration | Equity | Transparency | Fiscal Responsibility These values guide our actions as we serve the community and engage our workforce. To learn more about the City's core values, please click here . Why work at the City of Portland? The City of Portland workforce serves a population of over 650,000. We are culture- and solutions-driven, viewing every challenge as an opportunity to learn, improve, and share our expertise. We are committed to removing systemic barriers to resources, access, and opportunity. The City is a believer in ALL people and continues to actively recruit and retain diverse top talent every day. If you are open-minded, motivated, community-focused, and self-aware, please apply yourself at the City of Portland today. To Qualify The following minimum qualifications are required for the position: Knowledge of basic customer service practices Ability to follow written and oral instructions. The Recruitment Process Applicants must submit the following to be considered: Work History Answers to Supplemental Questions Resume-Optional Work Experience: Fully describe your relevant work experience and/or any unpaid volunteer experience, making sure to explain how your experience demonstrates the qualifications listed in the "To Qualify" section above. Supplemental Questions : Please answer all required questions Your application will be the basis for our evaluation of your qualifications for this position. Please note, all completed applications for this position must be submitted no later than the closing date and time of this recruitment. All applications must be submitted via the City's online application process. Do not attach materials not requested. E-mailed and/or faxed applications will not be accepted. Additional Information Work Status: Non-citizen applicants must be authorized to work in the United States at the time of application. Veterans' Preference: If you are requesting Veterans' Preference, attach a copy of your DD214/DD215 and/or Veterans Administration letter stating your disability to your profile, as well as checking the box identifying yourself as a Veteran. You must request Veterans' Preference AND include a copy of your documentation for each recruitment to which you apply . Veterans' Preference documentation must be submitted no later than 11:59 PM on the closing date of this recruitment. ADA, Pregnancy, and Religious Accommodations: If you identify as a person with a disability, are pregnant or nursing, or observe a religious practice(s), and would like to request a reasonable accommodation when applying for this job, please contact the Recruiter below for assistance. Equal Employment Opportunity: It is the policy of the City of Portland that no person shall be discriminated against based on race, religion, color, sex, marital status, family status, national origin, age, mental or physical disability, protected veteran status, sexual orientation, gender identity or source of income. The City values diversity and encourages everyone who is interested in employment with the City to apply. Did you know? The City of Portland offers "How to Apply Classes" that are free and review best practices for applying to the City. Follow the link for the most recent list of scheduled dates: Events | Career Center | Portland.gov Contact Information Loan Tran Polanco, Recruiter Bureau of Human Resources Loan.Tran@portlandoregon.govClosing Date/Time: 5/17/2021 11:59 PM Pacific

The Customer Service Representative works under the direction of the Call Center/Customer Service Manager. The CSR will be responsible for providing excellent customer service to City of Taylor taxpayers, both business and residential; non-taxpayers who reside in Taylor and request city services; and non-Taylor citizens desiring Taylor services related to living, working and opening a business in the city. The customer interface will take place in person and via phone. Employees may be assigned other duties as determined by management. Essential duties will include, but are not limited to: Answer inquiries professionally Handle and resolve customer complaints Research required information using available resources Troubleshoot problems Identify and escalate priority issues Route calls to appropriate resource Provide information Complete call logs and reports Initiate customer requests Follow up with customers to determine satisfaction with provided services Conduct outbound research calls to collect customer service needs and information Qualifications Must be available to work scheduled shifts Monday through Friday from 9:00 a.m. until 5:00 p.m. High School Diploma Knowledge of Microsoft Word and Excel Ability to enter data while on phone Ability to maneuver through various software programs simultaneously Ability to use search tools, browsers, email, attach files, scan, and fax Experience with customer relationship management processes and software Complete applicable skills test during the interview process Possess strong oral/written communication skills Possess ability to work independently Possess a high sense of integrity and ethics Trustworthy Ability to accept performance feedback Self-developer striving for continuous improvement Goal and deadline oriented Adaptable to change Detail oriented Team oriented Your application will be reviewed to determine if you meet the minimum qualifications. Candidates who meet the minimum qualifications will be contacted regarding the next steps in the application process. Thank you for your interest in the City of Taylor. The City of Taylor is an equal opportunity employer and complies with all laws prohibiting discrimination on the basis of such factors as race, color, age, sex, national origin, religion, citizenship, handicap, height, weight and marital status. Under the State Persons With Disabilities Act and the Federal Americans With Disabilities Act, an employer has a legal obligation to accommodate an employee's or job applicant's disability unless the accommodation would impose an undue hardship on the employer. A person with a disability may allege a violation against an employer regarding a failure to accommodate his or her condition under Michigan law only if the person notifies the employer in writing of the need for accommodation within 182 days after the date the person knew or reasonably should have known that an accommodation was needed.