110 Customer Service jobs

Posting Title Customer Service Supervisor Job Requisition Number COA081126 Position Number 104482 Job Type Full-Time Division Name PO WMO-Dispatch Services Minimum Qualifications Graduation with a Bachelor's degree from an accredited college or university with major coursework in a related field, plus five (5) years of experience providing customer service, two (2) years of which were in a lead or supervisory capacity. Experience may substitute for education up to a maximum of four (4) years. Licenses or Certifications: None Notes to Applicants Working with Austin Water provides a number of benefits including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information. When completing the City of Austin employment application: Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title and employment dates for all jobs you wish to be considered. If you are selected to interview: Your skill level in some of the competency areas for this job will be assessed through skills testing with a required minimum passing score of 70%. If you are selected for hire: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) is required. You must provide proof of education from an accredited organization or institution. You must also provide proof of your professional licenses or certifications. If you are in the military or are a military veteran, you will need to provide a copy of the Member 4 page of your DD-214 prior to confirming a start date. A criminal background investigation is required. Must be able to travel to more than one work location, as needed Travel Requirement: If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Effective October 1, 2014, all Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite - including construction sites, parking lot, garage or in any personal vehicle located on the premises. Pay Range $24.82 - $32.26 Commensurate Hours Monday through Friday, 1:00pm to 10:00pm Job Close Date 11/26/2019 Type of Posting External Department Austin Water Utility Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Glen Bell Service Center - 3907 South Industrial Blvd. Preferred Qualifications Experience in a utility or similarly regulated entity Experience dispatching service crews using 2-Way Radio Base Station, or other type of radio communications Knowledgeable in the operation and support of a high volume inbound 24/7 call center and experience managing complex employee schedules including approval of employee leave and ensuring adequate coverage to meet business needs Experience communicating a clear vision and strategic direction for employees and providing training to meet performance goals Demonstrated experience providing excellent customer service, handling complex customer issues and resolving escalated customer calls and working effectively with other departments or units within an organization to meet business objectives Experience developing and implementing team performance measures, tracking metrics, and identifying performance gaps to improve quality of service Strong organizational skills and demonstrated experience in planning, organizing, and working with frequent interruptions and changes in priorities Database experience and the ability to collect data in a variety of formats, data entry, and produce reports Experience using Hansen or other similar computerized maintenance management systems, geographic information systems ( GIS ), SharePoint, and the internet to gather and compile data Ability to travel to more than one work location Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Resolves customer conflicts and provides options to ensure customer satisfaction.Develops, revises, and implements standard operating practices, policies, and procedures for the section/division. Determines goals/objectives/resource requirements for activities within the division.Oversees billing collection and payment arrangement functions.Reviews and approves account documentation.Provides technical advice and assistance to employees, city management, contractors, and citizens.Coordinates division activities with other divisions and departments.Ensures all Citizen Assistance Forms are assigned to respective sections and processed within set deadlines.Prepares financial summaries, performance measures, data, and reports for management review.Plans, develops, implements and conducts on-going education and in-service training programs. Responsibilities- Supervision and/or Leadership Exercised: Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of rate structures, utility usage, and conservation methods. Knowledge of utility conservation methods and procedures applicable to commercial, industrial or residential uses. Knowledge of supervisory and managerial techniques and principles. Knowledge of city practice, policy and procedures. Skill in oral and written communication. Skill in using computers and related software. Skill in data analysis and problem solving. Skill in planning and organizing. Skill in handling multiple tasks and prioritizing. Ability to calculate services and rate classification for commercial, industrial or residential applications. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain good working relationships with city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation with a Bachelor's degree from an accredited college or university with major coursework in a related field, plus five (5) years of experience providing customer service, two (2) years of which were in a lead or supervisory capacity. Experience may substitute for education up to a maximum of four (4) years. Do you meet these requirements? Yes No * Please describe how you meet these minimum qualifications. Please detail how you meet the educational requirements, account for the years of related experience, and explain any substitutions of experience for education, or vice-versa (if applicable). Indicate the position(s) listed on your application that support(s) your answer. (Open Ended Question) * How many years of experience do you have in the role of supervising or leading a staff that provides customer service to commercial, residential, or industrial customers in a call center environment? None Less than two (2) years Two (2) to four (4) years Four (4) to six (6) years More than six (6) years * Provide a brief description of your lead or supervisory experience, including the number of employees you supervised or lead and your level of responsibility (hiring, training, scheduling, performance evaluation, discipline and firing). (Open Ended Question) * The person in this position will supervise a 24/7 operation. Do you have experience coordinating and developing work schedules for employees working multiple shifts? Yes No * Please describe your experience developing and communicating a clear vision and strategic direction for employees and your experience providing training to meet performance goals. (Open Ended Question) * How many years of experience do you have dispatching service crews using 2-Way Radio Base Station, or other type of radio communication? None Less than one (1) year One (1) to three (3) years Three (3) to five (5) years More than five (5) years * Describe your experience handling complex customer issues and resolving escalated customer calls and/or emails. (Open Ended Question) * Describe your experience developing and implementing performance measures, tracking metrics, and identifying performance gaps to improve quality of service. (Open Ended Question) * How many years of experience do you have in planning, organizing, and working with frequent interruptions and changes in priorities? None Less than two (2) years At least two (2) years but less than five (5) years Five (5) or more years * Describe your database experience and your ability to collect data in a variety of formats, data entry, analysis, and produce reports. (Open Ended Question) * Describe your experience using computerized maintenance management systems, geographic information systems (GIS), SharePoint and the internet to gather data, and indicate the position(s) listed on your application that support(s) your answer. (Open Ended Question) * Are you able to travel to other City of Austin work locations, as needed? Yes No * If identified as a top candidate, do you agree to a Criminal Background Investigation (CBI)? Yes No * This position is classified as an "essential" position, meaning you will be required to work during holidays and bad weather (ice storms, flooding, etc.) when the City is otherwise closed. Will you be able to work this kind of schedule? Yes No * Were you referred to this opportunity by an Austin Water employee? If yes, please provide the employee's full name. (Open Ended Question) Optional & Required Documents Required Documents Cover Letter Resume Optional Documents

PAX SERVICE AGENT --Spirit AirlinesRegular Part Time APPLY1. Identification Position: Passenger Service Agent Department: Operations-Passenger Services Responsible for Job Description: Human Resources Reports to: Passenger Service Supervisor WC: Office-Passenger Service Agent (APAXSV) FLSA Status: Non-Exempt/Hourly 2. Summary Total Airport Services (TAS) Passenger Service Agent(s) are essential to providing a smooth enjoyable travel experience to every passenger. Our Passenger Service Agent(s) support a fast-paced airport environment proving quality front-line customer service, ticketing, check-in processing, luggage claim handling and service assistance to all traveling customers while effectively demonstrating TAS organizational guidelines as defined in our Best in Class program.*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Passenger Service Agent(s) are responsible for: - Practicing safety conscious behaviors according to TAS organizational guidelines ensuring a safe and secure operation, in accordance with the highest possible standards of health, safety, security and all government statutory requirements.- Greeting our customers to guide and assist them with ticketing and baggage check-in.- Safe preparation for aircraft arrival, boarding and deplaning customer service of aircraft passengers. Agents will also operate jet ways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.- Making professional public gate announcements that exhibit a positive persona.- Providing baggage service and assisting passengers with mishandled baggage.- Providing flight, ticket, direction and other travel information and customer services to passengers.- Understanding our customers' needs, quickly finding resolutions to problems and maintaining professionalism and composure.- Assist customers with special needs and unaccompanied minors.- Other duties as assigned.- NOTE: TAS Applicants must in accordance with International Air Transport Association (IATA) standards pass a security clearance (for airport security purposes) a federal background check, be fingerprinted, and complete the required educational course(s) prior to being issued an airport badge, and Customs Border Protection seal. 3. ESSENTIAL DUTIES AND RESPONSIBILITIES Operation Group - Performs the essential activities according to manuals, norms, processes and procedures, ensuring firmness of purpose in implementing processes and procedures, through Operational Group with business mindset, operational excellence assuring safety condition. Performs the essential activities according to manuals, norms, processes and procedures, ensuring firmness of purpose in implementing processes and procedures, through Operational Group with business mindset, operational excellence assuring safety condition. 4. QUALIFICATIONS An individual must be able to perform each Essential Duty satisfactorily, to perform this job successfully. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 5. Experience: Previous Customer Service experience. Ideally in an airport environment. 6. KNOWLEDGELanguage - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. - Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Software - MS Outlook Communication Management software - MS Excel Spreadsheet software - MS Word, Word Processing software - MS Access Database Management software - Internet Usage - PC and MAC and Windows Usage experience - Airline Computer SoftwareCertifications, Licenses and Registrations - Valid State Driver's LicenseMathematical Skills Reasoning AbilityAbility to work with common mathematical concepts, add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.Other Skills, Abilities, and RequirementsAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to apply common sense understanding to carry out detailed but involved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. 7. PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is occasionally required to stand, climb or balance; and stoop, kneel, crouch or crawl; regularly required to walk and sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee must comfortably and continuously move/lift customer luggage with an average of 50 pounds, including some pieces exceeding 75 lbs.. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. 8. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is occasionally exposed to working near moving parts; working in high places; fumes/airborne particles; toxic/caustic chemicals; and outdoor weather conditions. The noise level in the work environment is usually moderate. 9. IT Devices and Tools for this role: Extension PhoneComputer: Yes PORTABLE LAPTOP STANDARD LAPTOP DESKTOP No Software: Microsoft Office 365 Business Essentials Business Premium ADP QuickBooks Manager Plus PayCargo Cargo Spot DescartesTablet ***MUST SUCCESSFULLY PASS ALL SPIRIT AIRLINES REQUIREMENTS*** Date posted: 11/11/2019

The Position The Recreation Coordinator I - Customer Service Support/Training position at Portland Park & Recreation is responsible for performing moderate to difficult permit processing tasks using independent judgment and specialized technical knowledge. Work involves thereview and oversight of all applications for film productions, commercial and special use permits. (Primary responsibility to manage commercial permits.) Positions in this class independently monitor and maintain records on the progress of work to ensure projects are completed on time. Incumbents must have the ability to thoroughly explain city codes, policies, procedures and fees to community members and other organizations as well as have an extensive knowledge of insurance standards, coverageand requirements as they apply to permitting of public spaces. This position initiates and follows through on permit contract development and agreements/requirements with customers. Tracks and processes deposits, payments and refunds as needed for permit production. Responsible for reviewing and certifying insurance forms and/or documents prior to issuing a permit. This position updates and maintains specialized databases and spreadsheets. Understands and applies Parks rules as they pertain to Recreation. Creates, reviews and edits official documents and forms for customer use. Collaborates in the editing, updating and maintaining of brochures and manuals. The position also accepts and processes class and activity registrations for PP&R's 11 community centers and recreational service sites (Urban Parks, Senior Rec, Portland Tennis Center, Multnomah Arts Center, Community Gardens, etc.) About the Bureau: The City of Portland, Oregon is a growing and diverse city of 650,000 residents, nearly 20% of whom speak languages other than English at home. PP&R values a diverse workforce and seeks ways to promote equity and inclusion within the organization and with the public . PP&R encourages applications from candidates with knowledge, ability and experience working with a broad range of individuals and communities with diverse racial, ethnic and socio-economic backgrounds. Although not required, PP&R encourages candidates that can fluently speak another language to include that information in their resume. Bilingual candidates are encouraged to apply. PP&R will recognize, understand, and encourage celebration of the differences that surround us, establishing the ability for everyone to have access to opportunities The City is offering an optional information meeting for this recruitment please see the Additional Information section below for details. To Qualify Applicants must specifically address and demonstrate in their supplemental question responses and resume how their education, training and/or experience, meets each of the following minimum qualifications: Knowledge and experience in program assessment, planning, development, coordination, and evaluation applicable to the assigned area. Experience developing, promoting, scheduling and coordinating programs, classes and special events. Experience in oral and written communication including public speaking. Experience in keeping accurate records including registration, deposits, receipts and community data. The Recruitment Process An evaluation of each applicant's training and experience, as demonstrated in their résumé and answers to the supplemental questions, weighted 100%. Do not attach materials not requested . Only candidates who meet the minimum qualifications will be placed on the equally ranked eligible list. You have 14 days from the notice of the examination results to let us know if you disagree with your results. Please read the City of Portland Administrative Rule 3.01 for complete information. Additional evaluation may be required prior to establishment of the eligible list and/or final selection. Recruitment Activity Schedule: Job Posting Closes: 11/25/2019 Applications Reviewed:11/18/2019 - 11/27/2019 Eligible List / Notices Generated: week of 12/2/2019 1st Round of Interviews: mid-December 2019 2nd Round of Interviews (if needed):late-December 2019 Job Offer: early-January 2020 *Timeline is approximate and subject to change Application Instructions Applicants must submit a professional résumé online, as well as answer the supplemental questions specifically focused on your qualifications for this position as identified in the "To Qualify" section of this announcement in accordance with the following Application Instructions: Your résumé and answers to the supplemental questionswill be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification. Your answers to each supplemental questionshould include details describing your education, training and/or experience, and where obtained which clearly reflects your qualifications.You may want to prepare your answers offline and then cut and paste into the text box provided. Your résumé should support the details described in your answers to the supplemental questions If you are requesting Veteran's Preference, as identified below, please describe in your responses to your supplemental questions and résumé any transferrable skills obtained during your military service and how they relate to each of the required minimum qualifications under the "To Qualify" section above . All completed applications for this position must be submitted no later than the closing date and timeof this recruitment. E-mailed and/or faxed applications will not be accepted . Additional Information Work Status: Non-citizen applicants must be authorized to work in the United States at the time of application. Veterans' Preference: If you are requesting Veterans' Preference, attach a copy of your DD214/DD215 and/or Veterans Administration letter stating your disability to your profile, as well as checking the box identifying yourself as a Veteran. You must request Veterans' Preference AND include a copy of your documentation for each recruitment to which you apply. Veterans' Preference documentation must be submitted no later than 11:59 PM on the closing date of this recruitment. ADA Accommodations: If you identify as a person with a disability and would like to request a reasonable accommodation when applying for this job, please contact the Recruiter below for assistance. Equal Employment Opportunity: It is the policy of the City of Portland that no person shall be discriminated against based on race, religion, color, sex, marital status, family status, national origin, age, mental or physical disability, protected veteran status, sexual orientation, gender identity or source of income. The City values diversity and encourages everyone who is interested in employment with the City to apply. Did you know? The City of Portland offers How to Apply Classes that are free and review best practices for applying to the City. Follow the link for the most recent list of scheduled dates: www.bit.ly/howtoapplyclass Contact Information Tamara Larison, SeniorRecruiter Bureau of Human Resources Tamara.larison@portlandoregon.gov (503) 823-3523 An Equal Opportunity / Affirmative Action Employer OPTIONAL INFORMATION SESSION To assist you in understanding this position and the recruitment process, we will offeranOptional Information Session that will provide you with details about the position and about the application process. You are not required to attend to apply for this job. You are welcome to join us for the optional session below: Columbia Square Building 5th Floor, Room 503 111 SW Columbia St Portland, OR 97201 Monday, November 18, 2019 4:00 - 5:00 pm For instructions on how to participate remotely, please contact Tamara Larisonat Tamara.Larison@portlandoregon.gov no later than 12:00 pm (PST), November 18, 2019.Closing Date/Time: 11/25/2019 11:59 PM Pacific

The Sales Associate is a critical role on the sales floor as he/she is on the front line and the direct link between the Product and the Customer. DFS Sales Associates deliver a seamless customer experience as exceptional people delivering an exceptional product, building customer loyalty and relationships while delivering sales and productivity targets. The role of the Sales Associate is to adhere to and achieve high quality of retailing standards. The Sales Associate will act as a representative of DFS and will strive for maximum sales results and excellent quality of customer service.Key Responsibilities:•Provide high quality customer service. •Achieve and exceed sales targets. •Quickly and accurately ring and process sales transactions in accordance with company cash handling procedures as well as Customs policies and procedures. •Perform various non-selling duties-receiving merchandise, housekeeping, inventory control, and prices changesKey Requirements:•Ability to communicate effectively to provide excellent customer service. •Ability to work in a fast-paced, high pressure environment. •1-2 years of retail experience with accurate and quick transaction handling. •Must be available to work during store operating hours of 8:00am - 1:00am. •Critical Skills: Fluency in English and other languages as required by location. Date posted: 11/08/2019

The Sales Associate is a critical role on the sales floor as he/she is on the front line and the direct link between the Product and the Customer. DFS Sales Associates deliver a seamless customer experience as exceptional people delivering an exceptional product, building customer loyalty and relationships while delivering sales and productivity targets. The role of the Sales Associate is to adhere to and achieve high quality of retailing standards. The Sales Associate will act as a representative of DFS and will strive for maximum sales results and excellent quality of customer service.Key Responsibilities:•Provide high quality customer service. •Achieve and exceed sales targets. •Quickly and accurately ring and process sales transactions in accordance with company cash handling procedures as well as Customs policies and procedures. •Perform various non-selling duties-receiving merchandise, housekeeping, inventory control, and prices changesKey Requirements:•Ability to communicate effectively to provide excellent customer service. •Ability to work in a fast-paced, high pressure environment. •1-2 years of retail experience with accurate and quick transaction handling. •Must be available to work during store operating hours of 8:00am - 1:00am. •Critical Skills: Fluency in English and other languages as required by location. Date posted: 11/08/2019

Responsible for the overall promotion of the Brand by educating the customer on the product to increase of sales, while maintaining brand image.Key Responsibilities:•Provide excellence in customer service consistent with DFS standards to ensure the securing of sales by demonstrating and educating the customer on the products to ensure their interest in purchase. •Perform receiving, checking, stocking, housekeeping, and visual merchandising and various duties in order to maintain effective retail operations. •Adhere to established policies, procedures, and regulations. •Responsible for the daily maintenance of brand products. •Effectively communicate with supervisors and managers on any issues or concerns regarding the brand.Key Requirements:•Good interpersonal and written and verbal communication skills. •Work in a fast-paced, team-oriented environment. •Ability to adapt to adversity in a high pressure environment. •Effectively communicate and work with all levels of staff and management. •Accuracy and attention to detail, with strong follow through skills. •Good problem solving skills. •Ability to work independently with minimal supervision. •Good organizational skills. •Able to work flexible hours to include holidays, weekends and nights and maintain satisfactory. •MUST speak Mandarin and English Date posted: 11/08/2019

The Sales Associate is a critical role on the sales floor as he/she is on the front line and the direct link between the Product and the Customer. DFS Sales Associates deliver a seamless customer experience as exceptional people delivering an exceptional product, building customer loyalty and relationships while delivering sales and productivity targets. The role of the Sales Associate is to adhere to and achieve high quality of retailing standards. The Sales Associate will act as a representative of DFS and will strive for maximum sales results and excellent quality of customer service.Key Responsibilities:•Provide high quality customer service. •Achieve and exceed sales targets. •Quickly and accurately ring and process sales transactions in accordance with company cash handling procedures as well as Customs policies and procedures. •Perform various non-selling duties-receiving merchandise, housekeeping, inventory control, and prices changesKey Requirements:•Ability to communicate effectively to provide excellent customer service. •Ability to work in a fast-paced, high pressure environment. •1-2 years of retail experience with accurate and quick transaction handling. •Must be available to work during store operating hours of 8:00am - 1:00am. •Critical Skills: Fluency in English and other languages as required by location. Date posted: 11/08/2019

The Sales Associate is a critical role on the sales floor as he/she is on the front line and the direct link between the Product and the Customer. DFS Sales Associates deliver a seamless customer experience as exceptional people delivering an exceptional product, building customer loyalty and relationships while delivering sales and productivity targets. The role of the Sales Associate is to adhere to and achieve high quality of retailing standards. The Sales Associate will act as a representative of DFS and will strive for maximum sales results and excellent quality of customer service.Key Responsibilities:•Provide high quality customer service. •Achieve and exceed sales targets. •Quickly and accurately ring and process sales transactions in accordance with company cash handling procedures as well as Customs policies and procedures. •Perform various non-selling duties-receiving merchandise, housekeeping, inventory control, and prices changesKey Requirements:•Ability to communicate effectively to provide excellent customer service. •Ability to work in a fast-paced, high pressure environment. •1-2 years of retail experience with accurate and quick transaction handling. •Must be available to work during store operating hours of 8:00am - 1:00am. •Critical Skills: Fluency in English and other languages as required by location. Date posted: 11/08/2019

The Sales Associate is a critical role on the sales floor as he/she is on the front line and the direct link between the Product and the Customer. DFS Sales Associates deliver a seamless customer experience as exceptional people delivering an exceptional product, building customer loyalty and relationships while delivering sales and productivity targets. The role of the Sales Associate is to adhere to and achieve high quality of retailing standards. The Sales Associate will act as a representative of DFS and will strive for maximum sales results and excellent quality of customer service.Key Responsibilities:•Provide high quality customer service. •Achieve and exceed sales targets. •Quickly and accurately ring and process sales transactions in accordance with company cash handling procedures as well as Customs policies and procedures. •Perform various non-selling duties-receiving merchandise, housekeeping, inventory control, and prices changesKey Requirements:•Ability to communicate effectively to provide excellent customer service. •Ability to work in a fast-paced, high pressure environment. •1-2 years of retail experience with accurate and quick transaction handling. •Must be available to work during store operating hours of 8:00am - 1:00am. •Critical Skills: Fluency in English and other languages as required by location. Date posted: 11/08/2019

The Sales Associate is a critical role on the sales floor as he/she is on the front line and the direct link between the Product and the Customer. DFS Sales Associates deliver a seamless customer experience as exceptional people delivering an exceptional product, building customer loyalty and relationships while delivering sales and productivity targets. The role of the Sales Associate is to adhere to and achieve high quality of retailing standards. The Sales Associate will act as a representative of DFS and will strive for maximum sales results and excellent quality of customer service.Key Responsibilities:•Provide high quality customer service. •Achieve and exceed sales targets. •Quickly and accurately ring and process sales transactions in accordance with company cash handling procedures as well as Customs policies and procedures. •Perform various non-selling duties-receiving merchandise, housekeeping, inventory control, and prices changesKey Requirements:•Ability to communicate effectively to provide excellent customer service. •Ability to work in a fast-paced, high pressure environment. •1-2 years of retail experience with accurate and quick transaction handling. •Must be available to work during store operating hours of 8:00am - 1:00am. •Critical Skills: Fluency in English and other languages as required by location. Date posted: 11/08/2019

The Sales Associate is a critical role on the sales floor as he/she is on the front line and the direct link between the Product and the Customer. DFS Sales Associates deliver a seamless customer experience as exceptional people delivering an exceptional product, building customer loyalty and relationships while delivering sales and productivity targets. The role of the Sales Associate is to adhere to and achieve high quality of retailing standards. The Sales Associate will act as a representative of DFS and will strive for maximum sales results and excellent quality of customer service.Key Responsibilities:•Provide high quality customer service. •Achieve and exceed sales targets. •Quickly and accurately ring and process sales transactions in accordance with company cash handling procedures as well as Customs policies and procedures. •Perform various non-selling duties-receiving merchandise, housekeeping, inventory control, and prices changesKey Requirements:•Ability to communicate effectively to provide excellent customer service. •Ability to work in a fast-paced, high pressure environment. •1-2 years of retail experience with accurate and quick transaction handling. •Must be available to work during store operating hours of 8:00am - 1:00am. •Critical Skills: Fluency in English and other languages as required by location. Date posted: 11/08/2019

The Sales Associate is a critical role on the sales floor as he/she is on the front line and the direct link between the Product and the Customer. DFS Sales Associates deliver a seamless customer experience as exceptional people delivering an exceptional product, building customer loyalty and relationships while delivering sales and productivity targets. The role of the Sales Associate is to adhere to and achieve high quality of retailing standards. The Sales Associate will act as a representative of DFS and will strive for maximum sales results and excellent quality of customer service.Key Responsibilities:•Provide high quality customer service. •Achieve and exceed sales targets. •Quickly and accurately ring and process sales transactions in accordance with company cash handling procedures as well as Customs policies and procedures. •Perform various non-selling duties-receiving merchandise, housekeeping, inventory control, and prices changesKey Requirements:•Ability to communicate effectively to provide excellent customer service. •Ability to work in a fast-paced, high pressure environment. •1-2 years of retail experience with accurate and quick transaction handling. •Must be available to work during store operating hours of 8:00am - 1:00am. •Critical Skills: Fluency in English and other languages as required by location. Date posted: 11/08/2019

The Sales Associate is a critical role on the sales floor as he/she is on the front line and the direct link between the Product and the Customer. DFS Sales Associates deliver a seamless customer experience as exceptional people delivering an exceptional product, building customer loyalty and relationships while delivering sales and productivity targets. The role of the Sales Associate is to adhere to and achieve high quality of retailing standards. The Sales Associate will act as a representative of DFS and will strive for maximum sales results and excellent quality of customer service.Key Responsibilities:•Provide high quality customer service. •Achieve and exceed sales targets. •Quickly and accurately ring and process sales transactions in accordance with company cash handling procedures as well as Customs policies and procedures. •Perform various non-selling duties-receiving merchandise, housekeeping, inventory control, and prices changesKey Requirements:•Ability to communicate effectively to provide excellent customer service. •Ability to work in a fast-paced, high pressure environment. •1-2 years of retail experience with accurate and quick transaction handling. •Must be available to work during store operating hours of 8:00am - 1:00am. •Critical Skills: Fluency in English and other languages as required by location. Date posted: 11/08/2019

Posting Title Customer Service Representative Job Requisition Number COA081120 Position Number 107680 Job Type Full-Time Division Name Water Conservation Minimum Qualifications Graduation from an accredited high school or equivalent, plus two (2) years experience in billing, credit counseling, or customer service. Notes to Applicants Working with Austin Water provides a number of health and welfare benefits, such as medical, paid leave time, a great retirement plan, training opportunities and more - click HERE for more information. When completing the City of Austin employment application: Please be sure to detail on the application all prior work experience that is related to this position, including any work history with the City of Austin. A resume is required to be submitted with the application, but does not substitute for a complete employment application. Please provide an authentic answer to the supplemental questions - do not copy/paste your resume for an answer. A detailed, complete employment application will help us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. If you are selected to interview: Your skill level in some of the competency areas for this job - specifically Microsoft 2013 Excel, Call Center Customer Service and Business Writing - will be assessed through skills testing with a required minimum passing score of 70%. If you are selected for hire: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution. If you are in the military or are a military veteran, you will need to provide a copy of the Member 4 page of your DD-214 prior to confirming a start date A criminal background investigation is required Must be able to travel to other City of Austin work locations, as needed Travel Requirement: If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Effective October 1, 2014, all Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite - including construction sites, parking lot, garage or in any personal vehicle located on the premises. Pay Range $18.05 - $22.51 Commensurate Hours Monday - Friday, 8 am - 5 pm Job Close Date 11/22/2019 Type of Posting External Department Austin Water Utility Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Waller Creek Center, 625 E. 10th St., Austin , TX Preferred Qualifications Direct experience providing customer service for a utility or other government organization One year of experience working with residential, commercial, industrial, or institutional customers on conservation programs or rebates Experience communicating technical information to a non-technical audience Intermediate proficiency with Microsoft Word and Outlook One year of database entry and report writing experience Experience with customer data and tracking systems (ex: the City of Austin's Customer Care and Billing system) One year of experience with community outreach activities and educational programs Bilingual in English/Spanish Ability to travel to more than one work location Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Receives by email, fax, or phone, inquiries from customers, contractors, and other city departments. Resolves customer issues with one call resolution.Answers customer requests or inquiries concerning services, products, billing, and equipment.Verifies customer account and active services using various databases and software applications.Researches customer account information to explain services, charges, and adjustments.Logs customer complaints, creates service requests, and routes to the appropriate department(s).Maintains and files all generated service requests. Responsibilities- Supervision and/or Leadership Exercised: May train others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of billing procedures. Knowledge of good customer relations practices. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software. Skill in planning and organizing. Skill in handling conflict and uncertain situations. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain effective communication and working relationships with city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation from an accredited high school or equivalent, plus two (2) years experience in billing, credit counseling, or customer service. Do you meet these minimum qualifications? Yes No * Please describe how you meet these minimum qualifications. Please detail how you meet the educational requirements (if applicable), account for the years of related experience. (Indicate the position(s) listed on your application that support(s) your answer). (Open Ended Question) * How many years of experience do you have providing customer service for a utility or other government organization? None Less than 1 year 1 to 3 years 3 to 5 years More than 5 years * Describe your experience providing customer service for a utility or other government organization. Be sure to list the specific groups of customers that you worked with (ex: residential, commercial, industrial, institutional, etc.) and tell us how you worked with them. (Open Ended Question) * How many years of experience do you have working with customers on conservation programs and/or rebates? None Less than one 1 to 3 years 3 to 5 years More than 5 years * Describe your experience working with customers on conservation programs and/or rebates. Be sure to list the specific groups of customers you worked with (ex: commercial, residential, institutional, industrial, etc.) and tell us how you worked with them. (Open Ended Question) * Describe your experience communicating and interpreting technical information to non-technical audiences. (Open Ended Question) * Which of the following best describes your level of proficiency with Microsoft Word? Basic: skill level includes creating/editing/saving files, applying text formatting, using templates, using spell check, inserting date/time Intermediate: skill level includes formatting pages/sections, margins, tabs, outlines and headers/footers, inserting text boxes, tables and graphs, tracking changes, inserting hyperlinks, protecting documents Advanced: skill level includes using mail merge, creating forms, footnotes and headers, superscripts/subscripts, creating index/concordance, line drawings and macros, importing/exporting files Limited or no MS Word experience, but proficiency with another word processing application such as WordPerfect or Apple Pages No experience with Microsoft Word or other word processing applications * Which of the following best describes your proficiency with Microsoft Outlook? Basic: able to send/receive emails and schedule calendar items Intermediate: able to reply/forward email, use mail options to mark messages as confidential/high priority, set up read receipts, send meeting notices, set up task lists Advanced: able to view calendar conflicts for multiple users, manage email/calendar for other users, set up rules & alerts, resend/recall emails, assign/track completion status of tasks I do not have experience with Microsoft Outlook, but have experience with a similar office productivity software such as Lotus Notes or Novell GroupWise I do not have experience with Microsoft Outlook * How many years of experience do you have with database entry and report writing? None Less than one 1 to 3 years 3 to 5 years More than 5 years * Describe your experience with database entry and report writing. Include the name of all database systems you have used. (Open Ended Question) * Please describe your experience with the City of Austin Customer Care & Billing System (CC&B) or other similar customer data and tracking systems. (Open Ended Question) * How many years of experience do you have with community outreach and educational programs? None Less than one 1 to 3 years 3 to 5 years More than 5 years * Describe your experience in conducting community outreach and educational programs. (Open Ended Question) * Select the statement that best describes your English/Spanish bilingual fluency level. I speak both English and Spanish fluently I speak some Spanish I understand some Spanish I am fluent in English only * This position requires traveling to multiple sites as part of the regular job duties. Will you be able to meet this requirement? Yes No * If identified as a top candidate, do you agree to a Criminal Background Investigation (CBI)? Yes No * Were you referred to this opportunity by an Austin Water employee? If yes, please provide the employee's full name. (Open Ended Question) Optional & Required Documents Required Documents Cover Letter Resume Optional Documents

DESCRIPTION The Department of Development Services has an opening for a Customer Service Representative II (Non-Career) to support the Permit Center in the Building & Safety Bureau. The successful candidate will be highly organized, self-sufficient with excellent office skills and attention to detail. Non-career employees are not typically eligible for health/dental/vision benefits; however, they may be eligible for sick leave benefits. Non-career employees are limited to 1,600 work hours per service year and are not guaranteed a minimum number of work hours. EXAMPLES OF DUTIES The core responsibilities of the Customer Service Representative II (Non-Career) are to: Interact with customers, City personnel, or inspection personnel by telephone or in-person regarding permit questions and problems; Enter, access, and review permit information to support the processing of payments utilizing proprietary permitting software; Receive payments, make change and issue receipts; Perform collection efforts on returned checks; issue refunds; Research, file and record accounts, and prepare appropriate correspondence and reports; and, performs other related duties as required. REQUIREMENTS TO FILE Six months of collections, clerical, and customer service experience Experience with Microsoft Word and Excel Ability to multi-task Ability to exercise tact, judgment, and patience in assisting the public and City staff Ability to perform mathematical calculations accurately Skill in the operation of electronic/mechanical equipment and personal computer (PC) Experience performing skip tracing on delinquent accounts is desirable SELECTION PROCEDURE This recruitment will open for filing on Friday, November 8, 2019 at 9:00 AM and close on Friday, November 22, 2019, 4:30 PM. To be considered, applicants must submit an onlineapplication, including a cover letter and an attached resume that reflects the scope and level oftheir current/most recent positions and responsibilities. Incomplete applications and applications that do not meet the minimum requirements will notbe considered. The most qualified applicants will be invited to continue in the process. EQUAL OPPORTUNITY The City of Long Beach is an Equal Opportunity Employer and values diversity at all levels of the organization. In support of the City's Language Access Policy, bilingual skills (Spanish, Khmer, and/or Tagalog) are desirable for positions interacting with the public.Closing Date/Time: 11/22/2019 4:30 PM Pacific

OVERVIEW Make a difference in your community. Become a part of the Kitsap County team! Do what you love while serving the citizens where you live. ABOUT THE DEPARTMENT AND SUMMARY OF POSITION Help us make good things happen for other people! Kitsap County'sinbound call center, Kitsap 1, is recruiting for an experienced call center agent to join our culture-based team.We're looking for an agent with strong communication skills, a strong desire to help others and a proven ability to interact, relate and respect customers. Team members in this position provide excellent customer service and assistance supporting many different Departments and Divisions throughout Kitsap County. They work with clearly written call flows to answer questions, provide information and help customers with processes over the phone and by email. They also are comfortable on computers using software and applications to access and manage information. They also, on occasion, support mailroom functions and help walk in customers in the Administration Building Lobby. Our new team member must be capable of electronically searching for information, be familiar with customer relationship management software, and be experienced with call center metrics and performance standards. The successful applicant will have excellent customer service and interpersonal skills, with the ability to establish and maintain cooperative working relationships with a diverse customer base. Must be able to communicate clearly in English. If you are a call center professional looking for a unique call center to use your skills and abilities, please consider Kitsap 1! QUALIFICATIONS FOR PERFORMANCE OF THE ESSENTIAL FUNCTIONS REQUIRED EDUCATION AND EXPERIENCE High school diploma or GED AND One year work office and customer service work experience PREFERRED EDUCATION, EXPERIENCE, OR QUALIFICATIONS At least one year of work experience in a call center Two or more years experience in a call center is highly preferred Ability to communicate fluently in Spanish Criminal Conviction Standards: The successful incumbent will or may have unsupervised accessdata regardinga vulnerable adult, or a vulnerable person, or access to a secured/confidential computer system(s). As a result, Kitsap County will be conducting a background check by law enforcement agencies. Please review the following list of disqualifying crimes and negative actions to determine if you meet our standard for this position: https://www.dshs.wa.gov/ffa/disqualifying-list-crimes-and-negative-actions PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT (The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Kitsap County provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.) The duties in this position are performed in an office setting utilizing standard office equipment. Employees in this position are considered essential employees and must report to work even in times of County closure due to inclement weather. ILLUSTRATIVE EXAMPLE OF DUTIES Answers incoming phone and email inquiries from customers Uses customer relationship management software to create cases for complex customer issues and document customer histories Researches and locates the proper call flows to provide consistent and accurate responses to customer inquiries Uses enterprise software to review permit progress and schedule construction inspections Administrative tasks including maintaining ledgers, maintaining records, responding to email, process incoming and outgoing mail, and other duties as assigned. OTHER POSITION RELATED INFORMATION Who May Apply : This position is open to the general public. Applications will be screened for qualifications and completion of all the required materials and forms. The most competitive applicants may be contacted for further steps in the selection process, which may include testing for office and computer skills. This position is classified as eligible for overtime under the Fair Labor Standards Act (FLSA) This position is covered under a collective bargaining agreement with AFSCME 1308. Internal applicants should be aware that a change in union status or bargaining unit may impact your benefits and accruals. Please contact Human Resources if you have questions. Kitsap County is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please contact our Human Resources Office. This recruitment is being used to fill an existing open position, and may be used to fill future openings for up to six (6) months. Work hours for this position are Monday - Friday, 8 a.m. - 4:30 p.m. Closing Date/Time: 11/15/2019 11:59 PM Pacific

General Responsibilities The Customer Care Representative is an essential member of our team at our airport locations. Often the first face our travelers see upon arriving to do business with us, our CCRs serve as brand ambassadors with a welcoming smile. Exhibiting a genuine interest in the needs of our travelers will help you to build rapport while providing the fastest, easiest and most valued experience to our customers. Dollar Thrifty at the Los Angeles Airport has an exciting opportunity for a Customer Care Representative. As a CCR with Dollar Thrifty, you will become a subject matter expert in providing the vehicle our travelers want and need, in a timely and efficient manner. You will be empowered to provide each customer with the best vehicle for their needs and to create memorable experiences. You will fully understand your role in building loyalty to our Dollar Thrifty brand. Responsibilities Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Dollar Thrifty's policies and procedures. Welcome each customer with a smile. Proudly represent Dollar Thrifty with your professional appearance, language and behavior. Focus on providing a clean and safe vehicle, to every customer, every time. Take ownership of each customer's service experience by immediately owning and resolving issues. Be proud of our brand and the role you play in our success. Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part. Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight. Build brand loyalty. Utilize company approved sales and service techniques when determining customer wants and needs. Offer optional products to meet customer wants and needs. Prepare all rental and return documents accurately and completely. Qualify each customer using our company rental requirement guidelines. Provide customers assistance with directions, maps, local area information, appropriate service information, etc. Review rental parameters with all customers to ensure a complete understanding of our rates and service charges. Ensure that the return date and time on the rental agreement is accurate. Review all charges at the time of vehicle return. Prepare the Rental Agreement Folder with all required information. Answer the phones to assist customers in a friendly, helpful and prompt manner. Assist customers by effectively resolving all customer service issues. Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required. Mandatory Requirements Educational Background High School diploma or equivalent Professional Experience A minimum of one year of sales or customer experience in a high volume or service oriented environment Skills Passion for customer service and attention to detail - Goes the extra mile Self-motivated to achieve and exceed targeted goals Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone. Proficiency in English Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills Demonstrate professionalism and interpersonal skills Proven experience of working well within a team 100% customer focus, with proven experience within a customer facing environment Additional Requirements Work flexible shifts including weekends and holidays; and work overtime as required Work outdoors during all weather conditions Stand for long periods of time EEO Statement Dollar Thrifty is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.Dollar Thrifty is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Dollar Thrifty is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans. Date posted: 11/07/2019

We Service Private Jets! Training Provided! Are you interested in the aviation industry; and do you have experience or interest with customer service? Are you a student seeking a job to compliment your schedule, or starting a career in aviation? As a Customer Service Representative, you will work in a team environment, working with flight crews and passengers. We invite you to become a member of the worldwide Signature Flight Support team.Expectations: Delivering a proactive, personalized service experience to Private and Corporate Aviation clientele. Arranging services including hotel, catering, and ground transportation. Coordinating aircraft services, such as fuel and hangar storage. Effectively communicating via air-to-ground radio and ground-to-ground radio, in addition to other forms of communication. Educating customers on available services, promotions and programs. Processing customer invoices. Answering customer questions and resolving issues as necessary. Qualifications: We are looking for team members with a High School Diploma or General Education Degree (GED). Excellent interpersonal, verbal, and written communication skills. Proficient computer skills. Must possess a valid state Driver's License. Previous customer service experience preferred. Previous FBO experience a plus. An Equal Opportunity Employer M/F/Disability/Vet Date posted: 11/07/2019

If you're looking for a sales and customer service career with high earning potential in a retail counter environment, this is a great option for you! Bring Your 'A' Game and we'll help you reach your full potential by developing, rewarding and inspiring you to go the extra mile. So, whether you have experience or not, we're always looking for passionate, innovative people like you to help us shape the future of our industry. What you'll do: Effectively listen and identify customer needs to communicate and offer additional products and services to enhance the customer's travel experience Capture customers without reservations to increase market share Guide customers through the rental process using empathy, empowerment and problem-solving skills to provide a memorable experience to delight the customer Assist customers with vehicle exchanges, returns, future reservations and any concerns they may have What we're looking for: High School Diploma (or equivalent) Valid Driver's License Effective verbal communication skills with customers, co-workers and management Flexibility to work days, evenings, overnights, weekends and holidays Basic computer skills (typing, data entry) Ability to demonstrate professionalism, enthusiasm and outstanding communication skills with customers, co-workers and management Ability to use proven sales techniques while providing a positive customer experience in a fast-paced environment Extra points for this: 6 months of customer service and/or sales experience Perks you'll get: An hourly base pay plus an extremely lucrative commission/incentive/bonus plan (Unlimited earnings potential as much as 3 times your annual base salary!) Access to Medical, Dental, Vision, Life and Disability insurance Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Accident Insurance, FSA, additional life insurance coverages Up to $5,500/year tuition reimbursement Contribute up to $260 as a tax-free benefit for public transportation or parking expenses 401(k) Retirement Plan with company matched contributions Employee Stock Purchase Plan (eligible after 90 days of service) Full training to learn the business and enhance professional skills Employee discounts, including discounted prices on the purchase of Avis/Budget cars Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more Community involvement opportunities Who are we? Glad you asked! Avis Budget Group is a leading provider of mobility solutions, with brands including Avis, Budget & Budget Truck, and Zipcar. With more than 70 years of experience and 11,000 locations in 180 countries, we are shaping the future of our industry and want you to join us in our mission. Apply today to get connected to an exciting career, a supportive family of employees and a world of opportunities. The fine print: Avis Budget Group is an equal opportunity employer - M/F/Veterans/Disabled. This role requires the ability to sit and stand for prolonged periods. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of Avis Budget Group. Date posted: 11/07/2019

Safety Specialists promote recognized safety practices among businesses covered by State and federal safety and health laws and regulations. Incumbents identify or train others to identify safety and health hazards and violations, and recommend reasonable and feasible means of abatement; research specific technology and industry applications using technical references and consensus codes and standards; prepare written reports and/or training materials; make public presentations to promote knowledge of safety issues among the public and industry groups; and maintain current knowledge of new technologies, standards, codes, rules and regulations. The Division of Industrial Relations/Safety Consultation and Training Section (SCATS) located in Las Vegas is recruiting for a Safety Associate, Consultation. This recruitment may be used to underfill a Safety Specialist, Consultation. Progression to the that level may occur after meeting the minimum qualifications, satisfactory performance, and with endorsement from the appointing authority. Primary responsibilities include conducting consultation surveys, informal training, safety program development, and identifying and recommending solutions for complex safety and health hazards. The incumbent is also tasked with writing consultation reports, researching the federal and state regulations and effectively communicating items found and corrective actions to the client. Additionally, this position will be assigned technical assistance days and will answer safety and health questions via phone, email or walk-ins. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. ***THIS RECRUITMENT MAY CLOSE AT ANY TIME BASED ON THE AMOUNT OF APPLICATIONS RECEIVED. QUALIFIED APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE.*** Closing Date/Time: 12/06/2019

Description The position vacancy is in the County's main 24-hour Private Branch Exchange (PBX) which is a unit of the Information Services Department (ISD). The department is in the San Mateo Medical Center located at 222 West 39th Avenue in the city of San Mateo. Telephone Operators under general supervision, operate a centralized soft telephone with an online directory that connects a high volume of incoming calls to the appropriate individuals, County staff and departments. Extra Help Telephone Operators will be required to work all shifts including evening, weekend and holiday shifts, provide off-hours support to co-workers, and perform other related duties as assigned. The work schedule includes weekday evening shifts, and 8 hour shifts on Saturdayand Sunday. Example of Duties Provide factual information to the public regarding County functions and activities Place authorized long-distance calls: maintain records of assisted and long-distance calls Take emergency telephone calls and locate appropriate staff Locate and notify appropriate individuals of fires, disasters, and similar emergencies Monitor County intrusion and fire alarms and notify the appropriate agencies Notify appropriate staff who are on-call and responsible for issues occurring after normal business hours involving the County Coroner, Sheriff's Office, Probation Department, and other County departments Maintain logs of specific types of calls Operate standard office equipment and perform minimal typing and clerical duties Note: Extra-help assignments are at-will and the employee is paid on an hourly basis. Some extra help positions are eligible for benefits under the Affordable Care Act. Extra-help workers are not guaranteed permanent status at the end of the extra-help assignment. Qualifications Knowledge of: English language, spelling, grammar, and punctuation Customer service and interpersonal communications principles Computer operation and usage in office and Communications Center environments Basic principles in communicating by means of face-to-face contact, written, and via telephone Various resources within the County in order to provide information to the public Skill/Ability to: Communicate clearly and concisely, in English, both orally and in writing. Comprehend, interpret, relay and document information via telephone, computer software, or other related technology. Screen and interpret general data and filter relevant information. Learn and operate soft phone and/or console phones and other related technology. Read and interpret various alarm devices and relay pertinent information. Work under pressure, exercising good judgment and common sense while making sound decisions in emergency situations. Remain calm and controlled under stressful periods while projecting a professional demeanor. Perform multiple tasks simultaneously. Listen, understand, and relay information via telephone and in person. Establish and maintain positive and courteous working relationships with customers, the community, and co-workers. Anticipate and adapt to fluctuating workloads. Communicate and receive constructive feedback and opinions to affect change. Access and refer to information using available resources. Read, interpret, understand, and follow written and oral instructions and/or information. Remain seated for long periods of time. Hear in a noisy environment while communicating via telephone or face to face. Deal tactfully and effectively with public callers, some of whom may be hostile or irate. Quickly learn County procedures, personnel, offices, and functions. Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is one year of customer service experience involving considerable contact with the public. Application/Examination Anyone may apply. A supplemental application form must be submitted in addition to our regular employment application form . This is a continuous recruitment. The San Mateo Information Services Department will screen applications as they are received and will contact qualified candidates for department interviews. The position could be filled at any time. ~ TENTATIVE RECRUITMENT SCHEDULE ~ This is a continuous recruitment which may close at any time . The final filing date will be posted five days in advance on this job announcement. The San Mateo County Information Services Department will contact you by phone or email if your qualifications meet the current needs. Please contact, Debra Finch Telephone Services Supervisor 650-573-3710 for any additional questions. The County of San Mateo is a diverse, inclusive workplace, where employees are valued and respected for their different perspectives, experiences, backgrounds, and contributions. We are proud to be an Equal Employment Opportunity Employer. Analyst: Arlene Cahill (Telephone Operator - E480)

Posting Title Customer Solutions Coordinator Job Requisition Number COA081112 Position Number 109831 Job Type Full-Time Division Name City Clerk Minimum Qualifications Graduation with a Bachelor's degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years related experience. Experience may substitute for education up to four (4) years. Licenses or Certifications: None. Notes to Applicants Pay Range $21.65 - $27.61 Commensurate Hours Monday - Friday, 8:00 am - 5:00 pm Job Close Date 11/14/2019 Type of Posting External Department City Clerk Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 301 W. Second Street Preferred Qualifications Ability to develop and conduct training sessions on a variety of topics and services including designing and implementing web-based trainings. Knowledge of importing data for use in report software, spreadsheets, graphs and flow charts. Ability to effectively negotiate with customer solutions to resolve complex customer service issues. Experience with developing and implementing enterprise-wide policies and procedures. Strong customer service orientation. Ability to establish and maintain good working relationships with the public and City employees at all levels. Skill in analysis, decision making, and problem solving. Ability to keep up-to-date with emerging technologies and apply this knowledge to daily activities. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Communicates, mediates, and negotiates with customers to resolve complex customer service issues. Initiates the resolution of customer service issues. Recommends, anticipates, resolves, and facilitates improvements to service delivery deficiencies. Coordinates and trains personnel in effective communication/customer service/service delivery topics. Provides information to citizens, individually and in groups, regarding organization, service array, operations, laws, policies and procedures.Communicates with department, city public information and public education staff to promote core information/issue themes on community-wide level.Assists in policy/procedure development and implementation processes.Produces memos, letters, reports, other written material, or audio/visual material. Responsibilities- Supervision and/or Leadership Exercised: None. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of city practice, policy, procedure, statutes, and ordinances. Skill in oral and written communication. Skill in using computers and related software applications. Skill in handling multiple tasks and prioritizing. Skill in handling conflict and uncertain situations. Skill in data analysis and problem solving. Ability to work with frequent interruptions and changes in priorities. Ability to train others. Ability to quickly recognize and analyze irregular events. Ability to establish and maintain effective communication and working relationships with city employees and the public. Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation from an accredited four-year college or university with major course work in a field related to the job plus three years of related experience. Experience may substitute for education up to four (4) years. Do you meet these requirements? Yes No * Briefly describe your experience in developing technical documentation. (Open Ended Question) * Describe your experience with developing and implementing web-based trainings; and in presenting information, developing educational programs or conducting training sessions. This may include "in-person" training, webinars, or computer-based training programs. (Open Ended Question) * Briefly describe your experience with developing and negotiating solutions to complex customer service issues which require being creative or adaptable to meet the needs of the customer. (Open Ended Question) * This position requires participation in requirement gathering sessions for projects implemented by the department. Describe your experience in assisting with requirement gathering sessions for end users and vendors. (Open Ended Question) Optional & Required Documents Required Documents Cover Letter Resume Optional Documents

EXAM NUMBER Y1882B INTERDEPARTMENTAL PROMOTIONAL JOB OPPORTUNITY FIRST DAY OF FILING: NOVEMBER 7, 2019at 8:00 am (PST) UNTIL THE NEEDS OF THE DEPARTMENT ARE MET AND IS SUBJECT TO CLOSURE WITHOUT PRIOR NOTICE RESTRICTED TO PERMANENT EMPLOYEES OF THE COUNTY OF LOS ANGELES WHO HAVE SUCCESSFULLY COMPLETED THEIR INITIAL PROBATIONARY PERIOD AND MEET THE QUALIFYING REQUIREMENTS. Current employees in the unclassified service in the County of Los Angeles who meet the following criteria also qualify to participate in this exam: Unclassified employees who have attained permanent County status on a classified position by successful completion of the initial probationary period, with no break in service since leaving the classified service. Full-time employees in the unclassified service with at least six months of full-time experience in the unclassified service at the time of filing. NO WITHHOLDS OR VERIFICATION OF EXPERIENCE LETTERS / OUT-OF-CLASS EXPERIENCE ARE ALLOWED FOR THIS EXAMINATION. The Los Angeles County Department of Health Services (DHS) is the second largest health systems in the nation, providing compassionate, quality care for about 600,000 unique patients, employs over 22,000 staff and has an annual operating budget of $4.3 billion. DHS leads the County's effort to provide health services to the residents of Los Angeles County, of which approximately two million are uninsured. DHS hospitals also conduct post-graduate medical education through university affiliations for interns, residents and fellows to train the physician workforce for tomorrow. MISSION: Our mission is to ensure access to high-quality, patient-centered, cost-effective health care to Los Angeles County residents through direct services at DHS facilities and through collaboration with community and university partners. DEFINITION: Supervises staff responsible for serving as departmental advocates before the Civil Service Commission. Essential Job Functions Supervises a staff of departmental representatives who defend the department's disciplinary actions and charges of discrimination before the Civil Service Commission. Recommends case strategies to staff on complex or controversial issues, including strategies for accepting or rejecting proposed agreements or settlements. Develops training programs to ensure staff is aware of departmental policy involving discipline. Develops training programs for department managers on topics such as proper documentation of disciplinary action, provision of appropriate employee counseling, and strategies for implementing appropriate progressive discipline. Prepares and presents selected complex and controversial cases before the Civil Service Commission. Requirements MINIMUMREQUIREMENTS: OPTION I : One year of experience as a Departmental Civil Service Representative* preparing and presenting disciplinary or discrimination cases before the Civil Service Commission, Employee Relations Commission or Independent Arbiter. OPTION II: Two years of experience at the level of a Head Departmental Personnel Technician** or Human Resources Analyst III***, including experience preparing and presenting cases before the Civil Service Commission, Employee Relations Commission or Independent Arbiter. PHYSICAL CLASS II - Light: Light physical effort which may include occasional light lifting to a 10-pound limit, and some bending, stooping or squatting. Considerable walking may be involved. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. SPECIAL REQUIREMENTS INFORMATION: *Experience as aDepartmental Civil Service Representative is defined as experience independently investigating, preparing, and presenting cases involving all departmental actions which may be appealed to the Civil Service Commission *To qualify, applicants must hold or have held the County job title of DepartmentalCivil Service Representative for the required period of time. No withhold or Out of Class accepted. **Experience at the level of the Los Angeles County class of Head Departmental Personnel Technician is defined as experiencesupervising a major technical section of a large central departmental personnel office. ***Experience at the level of the Los Angeles County class of Human Resources Analyst III is defined as experience conducting independent administrative studies and analyzes of County personnel and budget problems and provides professional services to operating departments regarding administration of Countywide Human Resources programs. Additional Information EXAMINATION CONTENT: This examination will consist of two (2) parts: Part I: A multiple choice test evaluating written expression, reading comprehension, data analysis and decision making, deductive reasoning ability, management potential, professional potential, achievement, flexibility, confidence and optimism, thoroughness, sense of duty, innovation, influence, and independence, weighted 60%. Candidates will need to achieve 70%orgreater on PART I to advance to PART II. Part II: An interview evaluating professional knowledge, customer orientation/focus, interpersonal skills, training, and oral communication, weighted 40%. Candidates must achieve a passing score of 70% or above on each weighted part of the examination in order to be place on the eligible register. THE WRITTEN TEST IS NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19. TRANSFER OF SCORES: Applicants that have taken identical written test part(s) for other exams within the last 12 months, will have their written test responses for the identical test part(s) automatically transferred to this examination. This examination contains test parts that may be used in the future for new examinations. Your scores will be transferred to the new examination and may not be allowed to re-take any identical test parts for at least 12 months. TEST PREPARATION: Test preparation resources are available to help candidates prepare for written employment test: Study guides and other test preparation resources are available to help candidates prepare for employment tests. An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/. Please click on "Find a Job" and then "Job Search Toolkit." Test Preparation Information is located under the "Employment Test Assistance" section. You can also access test preparation for the computerized portion of the test by going to http://www.shldirect.com/practice_tests.html. While these practice materials will help in preparing for the test, we advise you to review ALL related materials that you deem necessary. ELIGIBILITY INFORMATION : Applications will be processed on an "as-received" basis, and those receiving a passing score will be promulgated to the eligible register accordingly. The names of candidates receiving a passing score in the examination will be added to the eligible register in the order of their score group for a period of twelve (12) months following the date of promulgation. NO PERSON MAY COMPETE IN THIS EXAMINATION MORE THAN ONCE EVERY TWELVE (12) MONTHS. SPECIAL INFORMATION : Appointees may be required to work any shift includingevenings, nights, weekends, and holidays. The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. VACANCY INFORMATION : The resulting eligible register from this examination will be used to fill vacancies within the Department of Health Services as they occur. APPLICATION AND FILING INFORMATION : APPLICATIONS MUST BE FILED ONLINE ONLY. HARD COPY/PAPER APPLICATIONS SUBMITTED BY U.S. MAIL, FAX OR IN PERSON WILL NOT BE ACCEPTED. Applications electronically received after 5:00 p.m., PT, on the last day of filing will not be accepted. Apply online by clicking on the green " Apply " button at the top, right of this posting. You can also track the status of your application using this website. Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet theMINIMUM REQUIREMENTS . Provide any relevant education, training, and experience in the spaces provided so we can evaluate your qualifications for the job. Do not group your experience. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week and description of work performed. If your application is incomplete, it will be rejected. IMPORTANT NOTES : ALL information supplied by applicants and included in the application materials is subject to VERIFICATION . We may reject your application at any time during the examination and hiring process, including after appointment has been made. FALSIFICATION of any information may result in DISQUALIFICATION or RECISSIONOFAPPOINTMENT . Utilizing VERBIAGE from Class Specification and/or Selection Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. Comments such as "SEE RESUME" or "SEE APPLICATION" will not be considered as a response; in doing so, your application will be REJECTED . SOCIAL SECURITY NUMBER: Please provide your Social Security Number for record control purposes. Federal law requires that all employed persons have a social security number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record. DEPARTMENT CONTACT: Shirley Bermudez, Exam Analyst (323) 914-9089 sbermudez@dhs.lacounty.gov ADA COORDINATOR PHONE: (323) 914-7111 CALIFORNIA RELAY SERVICES PHONE: (800) 735-2922 Closing Date/Time:

Posting Title 911 Call Taker Trainee Job Requisition Number COA080982 Position Number 103814 Job Type Full-Time Division Name Police Headquarters Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent. Licenses and Certifications Required: Must be able to obtain TCLEOSE Certification within one (1) year of employment. TCIC / NCIC certification within six (6) months of employment. Notes to Applicants This is a 911 Call Taker (Trainee) position only. This is an entry-level position that works under immediate supervision while learning job tasks associated with receiving emergency 911 calls for police service and entering accurate data into the Computer Aided Dispatch system. Licenses and Certifications: Must be able to pass the State mandated exam to obtain the Texas Commission on Law Enforcement ( TCOLE ) Telecommunicator License within one (1) Must be able to obtain TCIC / NCIC certification within six (6) months of employment. A detailed and complete employment application is required to help us better evaluate your qualifications. A resume WILL NOT substitute for a complete employment application. Please verify the employment history dates on your resume exactly match the online application. Certification or the ability to type at least 40 net words per minute is required. Applicants who have taken a typing test administered through the Workforce Solutions Office within one (1) year of the application date may attach the results to their online application. Applicants will also be administered a skills assessment test. In compliance with the Texas Commission on Law Enforcement requirements, applicants must show proof of U.S. citizenship. The following documents are accepted: Birth Certificate - U.S. Passport - U.S. Passport Card - Certificate of Citizenship - Certificate of Naturalization. Offers of employment are contingent upon successful completion of all testing requirements including a background check and investigation as administered by the department, fingerprint clearance, interview process, drug screening, and psychological exam. Employees will be in training status for 10-12 weeks. Pay Range $17.30 - $21.63 Hourly Rate Hours Shift work - varies. Shift assignments and days off rotate and are varied to meet the needs of a 24-hour a day, 7-day a week operation in an emergency response environment. To be considered for this position, candidates must be available for various shifts and various days off. Weekend and holiday work are required. Job Close Date 11/17/2019 Type of Posting External Department Police Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 5010 Old Manor Rd (CTECC) Austin, TX 78723 Preferred Qualifications Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. 1. Operates 911 communications equipment to monitor and determine the exact nature of each request for service. 2. Determines location and agency involvement of each incident as required. 3. Determines nature of complaint and alarm and code them for computer input. 4. Enters incident data in computer, on appropriate form, or relays calls to appropriate personnel. 5. Routes non-emergency calls to appropriate personnel and/or agency. Responsibilities - Supervisor and/or Leadership Exercised: None. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of the operations of a Police Emergency Communications Center. Skill in oral and written communication. Skill in handling conflict and uncertain situations. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software applications. Ability to work in close quarters and to wear a telephone headset. Ability to apply telephone interviewing techniques. Ability to quickly and accurately obtain appropriate information. Ability to learn and communicate medical emergency pre-arrival instructions ( EMD ). Ability to establish and maintain effective communication and working relationships with city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation from high school or equivalent. Licenses and Certifications Required: Must be able to obtain TCOLE Certification within one (1) year of employment, TCIC/NCIC certification within six (6) months of employment. Do you meet the minimum qualifications for this position? Yes No * If identified as a top candidate, do you agree to a Criminal Background Investigation (CBI)? Yes No * Shift assignments and days off rotate and are varied to meet the needs of a 24-hour, 7-day a week operation in an emergency response environment. To be considered for this position, candidates must be available for various shifts and various days off. Are you able and willing to work this schedule as required? Yes No * How many years of employment experience do you have in an inbound call center environment or an emergency communications center? None Less than 6 months 6 months - 1 year 1 year - 2 years More than 2 years * Please detail your employment experience in an inbound call center or emergency communications center environment. (Open Ended Question) Optional & Required Documents Required Documents ResumeOptional Documents Cover Letter Other Document

Posting Title Customer Service Supervisor (Customer Assistance Program) Job Requisition Number AE502033 Position Number 110083 Job Type Full-Time Division Name Customer Care Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor's degree from an accredited college or university with major coursework in a related field, plus five (5) years of experience providing customer service, two (2) years of which were in a lead or supervisory capacity. Experience may substitute for education up to a maximum of four (4) years. Licenses or Certifications: None. Notes to Applicants POSITION DESCRIPTION : This position will supervise a team responsible for developing and implementing a variety of programs, projects and activities for specialized customer bases. Coordinate with existing organizations to address community economic or social service needs. Conduct needs assessments and meets with community residents, leaders and community groups to identify needs and available resources in maintaining their utility accounts. In addition, they will collaborate with other organizations to plan and develop programs and activities or improve coordination of existing services. This position will oversee the team which will be critical in developing, assessing, evaluating and implementing the new customer assistance program structure. APPLICATION : The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Describe your specific experience for each position. Include all job duties, responsibilities, and employment dates. Any gaps in employment must have an explanation and dates of unemployment. Please be sure that your application is a reflection of your entire work history. Resumes will not be accepted. Statements such as "see resume" will not be accepted. You may use "N/A" for fields that are not applicable. Starting salary will be based on overall relevant experience from your employment application. Supplemental information or changes to your application will not be accepted after the job posting closes. The responses to the supplemental questions should reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information. We reserve the right to verify high school and college education for the top candidate(s). If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference. www.austintexas.gov VETERAN INTERVIEW PREFERENCE : Military/Veterans must provide a copy of their DD214 verifying honorable discharge. TRAVEL : If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. CRIMINAL HISTORY BACKGROUND CHECK : The top candidate will be subject to a minimum 10 year criminal history background check. FAIR LABOR STANDARDS ACT : This position is considered FLSA Exempt. Exempt employees are salaried and, except as provided, are not eligible for overtime compensation. Pay Range $24.82 - $32.26 Hours 9am-6pm shift with some weekends. Job Close Date 11/25/2019 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 5200 East Ben White Preferred Qualifications Minimum of 2 years experience working with Social Work methodologies Minimum of 2 years experience leading community based projects for vulnerable populations Experience as a project lead or team lead in a high paced environment Experience leading projects and teams to accomplish organizational goals Experience providing feedback and direction to teams in order to accomplish pre-determined goals and objectives Experience with process improvement methodologies Ability to work 9-6pm shift with some weekends Ability to travel to more than one work location Bilingual in English and Spanish Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Resolves customer conflicts and provides options to ensure customer satisfaction. Develops, revises, and implements standard operating practices, policies, and procedures for the section/division. Determines goals/objectives/resource requirements for activities within the division. Oversees billing collection and payment arrangement functions. Reviews and approves account documentation. Provides technical advice and assistance to employees, city management, contractors, and citizens. Coordinates division activities with other divisions and departments. Ensures all Citizen Assistance Forms are assigned to respective sections and processed within set deadlines. Prepares financial summaries, performance measures, data, and reports for management review. Plans, develops, implements and conducts on-going education and in-service training programs. Responsibilities- Supervision and/or Leadership Exercised: Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of rate structures, utility usage, and conservation methods. Knowledge of utility conservation methods and procedures applicable to commercial, industrial or residential uses. Knowledge of supervisory and managerial techniques and principles. Knowledge of city practice, policy and procedures. Skill in oral and written communication. Skill in using computers and related software. Skill in data analysis and problem solving. Skill in planning and organizing. Skill in handling multiple tasks and prioritizing. Ability to calculate services and rate classification for commercial, industrial or residential applications. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain good working relationships with city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation with a Bachelor's degree from an accredited college or university with major coursework in a related field, plus five (5) years of experience providing customer service, two (2) years of which were in a lead or supervisory capacity. Experience may substitute for education up to a maximum of four (4) years. Do you meet these requirements? Yes No * Please describe how you meet these minimum qualifications. Please detail how you meet the educational requirements (if applicable), account for the years of related experience (if applicable), and explain any substitutions of experience for education, or vice-versa (if applicable). (Open Ended Question) * How many years of experience do you have in a lead or supervisory capacity? Please describe your lead or supervisory experience. (Open Ended Question) * Describe your experience developing and coaching a team. (Open Ended Question) * What is the average size of the team you have led and/or supervised? 1-5 6-10 11-15 16+ * Describe your most recent lead/supervisory role, including your level of involvement in coaching and performance evaluations and the number of employees have you supervised. If you do not have experience, please put N/A. (Open Ended Question) * How many years of utility experience do you have? 0 - 1 year 2 - 4 years 5+ years * Do you have experience with Oracle CC&B or other utility billing systems? Yes No * Describe all current or previous experience, including years of service, as a lead, supervisor, or manager over transaction management functions (workflow management, reconciliation, billing, etc...) (Open Ended Question) * Which of the following best describes your level of proficiency with Microsoft Excel? Basic: skill level includes creating simple spreadsheets, data entry, basic formatting such as page setup, column width, font type/size Intermediate: skill level includes creating spreadsheets with multiple workbooks, using simple formulas such as SUM, AVERAGE, and COUNT, creating simple charts/graphs Advanced: skill level includes pivot tables, V Lookups, creating complex formulas that reference multiple worksheets, creating/running macros, creating dynamic charts/graphs, creating database queries Limited or no experience with MS Excel, but experience with another spreadsheet application such as Lotus 1-2-3 or Apple Numbers No experience with MS Excel or other spreadsheet applications * How many years of experience do you have handling customer escalations? Less than one One to two years Two to three years Three or more years * Describe your experience handling customer escalations. (Open Ended Question) * Please describe your Social Work experience. (Open Ended Question) * Do you have a minimum two (2) years' experience leading community based projects for vulnerable populations? Yes No * This position does require weekend hours on a rotational basis, if identified, as a top candidate will you be able to meet this expectation. Yes No * Are you bilingual with the ability to fluently speak and write in both English and Spanish? Yes No * This position requires traveling to multiple sites as part of the regular job duties. Will you be able to meet this requirement? Yes No * If selected as a top candidate, do you agree to a criminal background investigation? Yes No Optional & Required Documents Required DocumentsOptional Documents

Description City of Palo Alto's Administrative Services Department has an opening for a temporary hourly Stock Clerk in their Stores Division. Stores is the Logistics and Supply division for the Administrative Services Department. Stores handle all the incoming receipt and issueof goods to the City, picks up and delivers all the City mail and packagesto City Hall and off-site locations, including libraries and fire stations. Stores also deliver all the library book transfers between the branches during the mail run. Under supervision, performs a variety of inventory maintenance functions including receiving, storing, and delivering supplies. Includes maintaining and reviewing computerized inventory records; performs other related work as required. The Stock Clerk will assist in the delivery of all City materials to offsite City locations including books and mail between the City of Palo Alto and five library branches. In addition, the Stock Clerk will transport packages from the City of Palo Alto warehouse facility to City Hall. The ideal candidate must have the ability to continually lift and stack book bins up to 40 pounds each, operate a hand truck with up to 200 pounds, and be comfortable riding in a folding jump seat in a cargo truck. This is an SEIU Hourly benefited (check benefit tab) position that is budgeted to not exceed 999 hours per fiscal year (July - June). The number of hours per week and schedule will be determined based on the assignment Essential Duties Sufficient education, training and/or work experience to demonstrate possession of the following knowledge, skills and abilities, which would typically be acquired through: Assists the Storekeeper who is responsible for delivery of all mail, packages and transfer of library books daily Shipping, receiving and the issuing of goods in the warehouse Ability to understand and follow detailed instructions Ability to drive a delivery truck or van Maintain and review computerized inventory records Performs other related work as required To view the full job description click here . Minimum Qualifications Ability to consistently lift and stack book bins up to 40 pounds each Ability to operate a hand truck with up to 200 pounds Ideal Candidate Ability to consistently lift and stack book bins up to 40 pounds each Ability to operate a hand truck with up to 300 pounds Ride passenger in a folding jump seat in a walk in cargo truck, and occasionally drive Frequent lifting Follow a planned route, interact well with staff and public Must have a valid CA Driver's License with the ability to safely operate a truck and van WORK SCHEDULE: Monday, Tuesday, and Friday 7:30am-12:30pm Closing Date/Time: 11/17/2019 11:59 PM Pacific

Job Details Job Location: Apollo Freight - LAX - Los Angeles, CA Salary Range: Undisclosed Job Category: Customer ServiceDescription "Apollo Freight will consider for employment qualified applicants with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring" Responsible for keeping records and overlooking driver's check-in documentation. Manage the acceptance for all product when it is received and released at HPL-Apollo. Manage the receiving and releasing of the cargo: Ensure drivers provide identification or Driver License and complete the "Check in Log" Complete the "Shipper ID Required for Each Delivery" for each transaction Make sure "Check in Log" is fully completed by the driver Verify and confirm Driver's I.D or Driver's License matches the information completed on the "Check in Log" from the Driver Create Delivery Orders, Warehouse Receipts and/or Cargo Releases When receiving Cargo, issue labels for shipments so the warehouse agents can apply them to the freight. When releasing Cargo, ensure the driver checks in with and Order or PO number Ensure product is not on hold by Customs, USDA, FDA, etc. before releasing the cargo If flowers are COD then collect cash for flowers and ensure all procedures are completed accurately. Log in on the cash log Ensure there is an invoice for the customer deposit Create a cash receipt File signed Delivery Order/Warehouse receipt Make sure warehouse receipt is created once freight has been received or released Update Magaya and other systems as needed Time & Date stamp Piece count Temperature Any anomaly's Signature of the driver Inform the Import or Export agent on Duty of any discrepancies or damages. Send updates via email to the Exports and Imports Team as requested Update Inspection results via email Report release or holds of any product to supervisor on duty Ask Receivers for the receiving documents of materials and supplies and give it to the Warehouse Manager. Ask HPL-Apollo drivers for gas receipts and provide to Warehouse Manager. Control empty equipment's deliveries and pickups from the airlines in coordination with supervisors and drivers. Ask supervisors for Tony Fresh Services form on a daily basis Process cash payments from customers. Check Customer's inventories daily (for example Martinez, DRC.) Minimum Requirements Must be 18yrs of age Must provide proof of the legal right to work in the United States. Tolerate moderate to loud levels of noise within the work environment. May be required to work all of the following: irregular work hours and/or shifts, including split shifts, holidays, weekends and overtime. Must be able to tolerate cold temperatures Knowledge, Skills, Abilities (Desired) Typing skills with the ability to type a minimum of 35 wpm. English Proficiency (e.g., reading, writing, speaking, listening). Mental abilities (e.g. visual observation and identification, mental rotation). Interpersonal skills (e.g. customer service, dependability). Knowledge of basic arithmetic and mathematics. Attention to detail and organization skills. Ability to follow instructions from supervisor or lead agent. Ability to work as effective team member. Office skills including file maintenance, basic computer knowledge, answering telephone and ability to multi task. This job description is a summary of duties for which you as an employee are expected to perform in your assignment. It by no means an all-inclusive list, rather a broad guide to expected duties. As an employee you must understand that a job description is neither complete nor permanent and may be modified at any time. At the request of management, any employee may be asked to perform additional duties, responsibilities, or projects without notice. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Qualifications Date posted: 11/05/2019

The Fragrance Advisor is a critical role on the sales floor as he/she is on the front line and the direct link between the Product and the Customer. DFS Fragrance Advisors deliver a seamless customer experience as exceptional people delivering an exceptional product, building customer loyalty and relationships while delivering sales and productivity targets. The role of the Fragrance Advisor is to adhere to and achieve high quality of retailing standards. The Fragrance Advisor will act as a representative of DFS and will strive for maximum sales results and excellent quality of customer service.Key Responsibilities:• Provide high quality customer service. • Achieve and exceed sales targets. • Quickly and accurately ring and process sales transactions in accordance with company cash handling procedures as well as Customs policies and procedures. • Perform various non-selling duties-receiving merchandise, housekeeping, inventory control, and prices changesKey Requirements:**This position requires open availability and flexible scheduling between 4:45 a.m. opening though 3:15 a.m. closing shifts** • Ability to communicate effectively to provide excellent customer service. • Ability to work in a fast-paced, high pressure environment. • 1-2 years of retail experience with accurate and quick transaction handling. • Must be available to work during store operating hours of 5 a.m. - 2:15 a.m. • Bilingual in Mandarin and English preferred. Date posted: 11/05/2019

Responsible for the overall promotion of the Brand by educating the customer on the product to increase of sales, while maintaining brand image.Key Responsibilities:•Provide excellence in customer service consistent with DFS standards to ensure the securing of sales by demonstrating and educating the customer on the products to ensure their interest in purchase. •Perform receiving, checking, stocking, housekeeping, and visual merchandising and various duties in order to maintain effective retail operations. •Adhere to established policies, procedures, and regulations. •Responsible for the daily maintenance of brand products. •Effectively communicate with supervisors and managers on any issues or concerns regarding the brand.Key Requirements:•Good interpersonal and written and verbal communication skills. •Work in a fast-paced, team-oriented environment. •Ability to adapt to adversity in a high pressure environment. •Effectively communicate and work with all levels of staff and management. •Accuracy and attention to detail, with strong follow through skills. •Good problem solving skills. •Ability to work independently with minimal supervision. •Good organizational skills. •Able to work flexible hours to include holidays, weekends and nights and maintain satisfactory. •MUST speak Mandarin and English Date posted: 11/05/2019

Responsible for the overall promotion of the Brand by educating the customer on the product to increase of sales, while maintaining brand image.Key Responsibilities:•Provide excellence in customer service consistent with DFS standards to ensure the securing of sales by demonstrating and educating the customer on the products to ensure their interest in purchase. •Perform receiving, checking, stocking, housekeeping, and visual merchandising and various duties in order to maintain effective retail operations. •Adhere to established policies, procedures, and regulations. •Responsible for the daily maintenance of brand products. •Effectively communicate with supervisors and managers on any issues or concerns regarding the brand.Key Requirements:•Good interpersonal and written and verbal communication skills. •Work in a fast-paced, team-oriented environment. •Ability to adapt to adversity in a high pressure environment. •Effectively communicate and work with all levels of staff and management. •Accuracy and attention to detail, with strong follow through skills. •Good problem solving skills. •Ability to work independently with minimal supervision. •Good organizational skills. •Able to work flexible hours to include holidays, weekends and nights and maintain satisfactory. •MUST speak Mandarin and English Date posted: 11/05/2019

The Beauty Advisor is a critical role on the sales floor as he/she is on the front line and the direct link between the Product and the Customer. DFS Beauty Advisors deliver a seamless customer experience as exceptional people delivering an exceptional product, building customer loyalty and relationships while delivering sales and productivity targets. The role of the Beauty Advisor is to adhere to and achieve high quality of retailing standards. The Beauty Advisor will act as a representative of DFS and will strive for maximum sales results and excellent quality of customer service.Key Responsibilities:• Provide high quality customer service. • Achieve and exceed sales targets. • Quickly and accurately ring and process sales transactions in accordance with company cash handling procedures as well as Customs policies and procedures. • Perform various non-selling duties-receiving merchandise, housekeeping, inventory control, and prices changesKey Requirements:• Ability to communicate effectively to provide excellent customer service. • Ability to work in a fast-paced, high pressure environment. • 1-2 years of retail experience with accurate and quick transaction handling. • Must be available to work during store operating hours of 6:00 a.m. - 12:30 a.m. • Bilingual in Mandarin and English preferred. Date posted: 11/05/2019

The Beauty Advisor is a critical role on the sales floor as he/she is on the front line and the direct link between the Product and the Customer. DFS Beauty Advisors deliver a seamless customer experience as exceptional people delivering an exceptional product, building customer loyalty and relationships while delivering sales and productivity targets. The role of the Beauty Advisor is to adhere to and achieve high quality of retailing standards. The Beauty Advisor will act as a representative of DFS and will strive for maximum sales results and excellent quality of customer service.Key Responsibilities:• Provide high quality customer service. • Achieve and exceed sales targets. • Quickly and accurately ring and process sales transactions in accordance with company cash handling procedures as well as Customs policies and procedures. • Perform various non-selling duties-receiving merchandise, housekeeping, inventory control, and prices changesKey Requirements:• Ability to communicate effectively to provide excellent customer service. • Ability to work in a fast-paced, high pressure environment. • 1-2 years of retail experience with accurate and quick transaction handling. • Must be available to work during store operating hours of 6:00 a.m. - 12:30 a.m. • Bilingual in Mandarin and English preferred. Date posted: 11/05/2019

The Team Lead/Counter Manager, Beauty, is the primary conduit between the divisional merchant team and the customer, ensuring a seamless customer experience aligned to the company vision while effectively driving sales. Managing, mentoring, and developing a cross-functional sales team, the Counter Manager brings to this role energy, an ability to lead and correct while acting 'on their feet' and an intuitive sense to think ahead and problem solve. The Counter Manager is the primary conduit between the PSM the Regional merchant team, the brand and the customer, ensuring a seamless customer experience aligned to the company vision while effectively driving sales. They supervise, mentor and develop a cross-functional sales team, and foster a service environment that empowers the team to create the luxury service experience for our customers. The Counter Manager brings to this role energy, an ability to lead and correct while acting on their feet and an intuitive sense to think ahead and problem solve.Key Responsibilities:• Provide high quality customer service. • Achieve and exceed sales targets. • Assist PSM to align the customer experience to the company vision - exceptional people delivering exceptional product. • Supervise sales floor to continually improve customer experience and team productivity.Key Requirements:•Ability to communicate effectively to provide excellent customer service. •Ability to work in a fast-paced, high pressure environment. •1-2 years of retail experience with accurate and quick transaction handling. •Provide high quality customer service. •Achieve and exceed sales targets. delivering exceptional product. •Supervise sales floor to continually improve customer experience and team productivity Date posted: 11/05/2019

We Service Private Jets! Training Provided! Are you interested in the aviation industry; and do you have experience or interest with customer service? Are you a student seeking a job to compliment your schedule, or starting a career in aviation? As a Customer Service Representative, you will work in a team environment, working with flight crews and passengers. We invite you to become a member of the worldwide Signature Flight Support team.Expectations: Delivering a proactive, personalized service experience to Private and Corporate Aviation clientele. Arranging services including hotel, catering, and ground transportation. Coordinating aircraft services, such as fuel and hangar storage. Effectively communicating via air-to-ground radio and ground-to-ground radio, in addition to other forms of communication. Educating customers on available services, promotions and programs. Processing customer invoices. Answering customer questions and resolving issues as necessary. Qualifications: We are looking for team members with a High School Diploma or General Education Degree (GED). Excellent interpersonal, verbal, and written communication skills. Proficient computer skills. Must possess a valid state Driver's License. Previous customer service experience preferred. Previous FBO experience a plus. An Equal Opportunity Employer M/F/Disability/Vet Date posted: 11/05/2019

We Service Private Jets! Training Provided! Are you interested in the aviation industry; and do you have experience or interest with customer service? Are you a student seeking a job to compliment your schedule, or starting a career in aviation? As a Customer Service Representative, you will work in a team environment, working with flight crews and passengers. We invite you to become a member of the worldwide Signature Flight Support team.Expectations: Delivering a proactive, personalized service experience to Private and Corporate Aviation clientele. Arranging services including hotel, catering, and ground transportation. Coordinating aircraft services, such as fuel and hangar storage. Effectively communicating via air-to-ground radio and ground-to-ground radio, in addition to other forms of communication. Educating customers on available services, promotions and programs. Processing customer invoices. Answering customer questions and resolving issues as necessary. Qualifications: We are looking for team members with a High School Diploma or General Education Degree (GED). Excellent interpersonal, verbal, and written communication skills. Proficient computer skills. Must possess a valid state Driver's License. Previous customer service experience preferred. Previous FBO experience a plus. An Equal Opportunity Employer M/F/Disability/Vet Date posted: 11/05/2019

BIWK-AMT2-LM-LAU Requisition #: 276936 Los Angeles, CA Thank you for inquiring about the opportunity to become an Aviation Maintenance Technician II.Job Summary: Maintain or repair of some or all of the following; aircraft, aircraft engines, aircraft components and avionics systems according to Delta and FAA specifications. Perform inspections during assembly of part and after repair or installation of component. Documenting maintenance procedures to include; component damage, component origin, and condition of component, components or equipment. Practice safety conscious behaviors in all operational processes and procedures.Job Qualifications: FAA Airframe and Power plant license is required. Must be able to read and write English and be able to comprehend and apply information contained in technical manuals. Requires a high school diploma or equivalent. Should possess the basic understanding of mechanical, electrical, hydraulic and pneumatic disciplines as they apply to aircraft systems. Certain duties may require working in confined spaces for a periodic time. Must be willing to work rotating or fixed shifts. Must achieve a satisfactory score on the mechanical aptitude test which is structured to determine the ability to perform essential job functions. To qualify for this position, you must: Have a valid driver's license Be at least 18 years of age Be able to pass an extensive background check and drug screen Be authorized to work in the US Have the ability to work a flexible schedule including weekends and holidays Date posted: 11/04/2019

How would you like to take the knowledge you already have, and use it in a new and exciting career in the aviation industry? Hallmark Aviation has earned a reputation for providing best-in-class service for some of the world's leading airlines. We focus heavily on employee happiness and employee engagement. Our team of highly skilled and engaging agents is what drives our company to be the emerging leader in above-the-wing ground handling services. We invite you to apply and be a part of our exclusive team to provide the ultimate service... ... peace of mind Hallmark Aviation Services seeks to build a diverse team of highly motivated individuals to provide outstanding service to Domestic and International Airlines at LAX (Los Angeles International Airport). We cater to a distinctive clientele. We offer part-time and full-time positions. Excellent advancement opportunities Paid Training Dynamic Workplace Medical benefits Voluntary dental, vision, and a matching 401k plan Amazon Incentives and travel perks Flight Benefits Are you excited yet? Fantastic! We are too. But we are just getting started. You will also learn to perform the following functions throughout the course of your employment : Learn behind-the-scene workings of an international airport. You will rotate through check-in counter, lobby area, departure gate, customs, arrivals and other areas within the airport. Experience how to effectively navigate through various challenges and flight activities to ensure on-time performance. Enjoy the opportunity to professionally interact with high-profile passengers. Partner with port authorities, crew members, and airline personnel to ensure a safe and secure travel experience. Our teams consist of happy and ambitious individuals who contribute to making a fun and friendly work environment. Does this sound like you? Eager to learn new skills Organized and logical thinker Make quick and rational decisions Problem Solving Ability to adapt quickly to unforeseen situations Effective communication skills and good listening skills Able to multi-task and carry out duties in a dynamic environment At least 18 years of age, high school graduate or G.E.D equivalent. Eligible to work in the United States English proficient, other languages are a plus. Computer savvy Are you passionate about learning? Paid training with our highly knowledgeable and top performing training department. Equal Opportunity Employment Hallmark Aviation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. If you've come this far, then take the next step towards elevating your skills and building your new career. It's just one click away. Date posted: 11/04/2019

Are you looking for a challenging role within an organization that provides flexible hours, rewarding compensation and an excellent benefit package? If so, Lake County Government is the place for you. Comprised of nearly 3,000 employees, it is our goal to positively serve the residents of Lake County while working with a purpose. We believe our employees should take pride in the work they accomplish while truly respecting a collaborative work environment. Do you have a background in customer service? If so, this position could very well be for you: Position: Part-time Reception Location: Finance & Administrative Services/Facility Operations Salary: $15.08 - $16.92/hour Job Summary: The position is responsible for answering phones, answering loading dock, stamping parking tickets, issuing lost parking tickets, directing people to their destinations and performing clerical tasks. The schedule for the position will be Monday through Friday from12:00pm - 5:00pm. Becoming a receptionist would allow you to be involved with Facilities Operations within local government. Your day will consist of greeting customers in person and on the phone. You will have endless opportunities to impact and make a difference within Lake County. Being able to build working relationships with employees, 30 countywide departments and the public, is sure to keep you interested and continuously learning. In order to be successful in this role you should have a High school diploma/GED and 1-2 years of experience. Individuals should have a working knowledge of Microsoft office; possess the ability to effectively problem solve and have the ability to work both individually and in a team atmosphere. Lake County offers a competitive salary and benefit package with performance-based incentive plans. We also offer flexible working hours, and a comprehensive wellness and training program. Visit our Prospective Employee page to get additional information on why you should work for Lake County! To learn more about the department you will be working for, visit Finance and Administrative Services . To learn more about other services Lake County provides and to see some of our employees in action visit our website to view videos . If you need assistance writing your resume, we have some tools to help you at our Human Resources website . Any offer of employment is conditioned on the successful completion of a background screening, drug and alcohol testing and may include a pre-employment medical exam. Lake County is an Equal Opportunity Employer

Introduction Applications in this recruitment arescreened on a weekly basis. This recruitment may be used to fill both open and promotional vacancies in various County departments as they arise, subject to specific position requirements. In order to qualify for this recruitment, therequired degreemust be obtained by date of appointment. If you are in your final semester, please apply. *Temporary/Extra Help assignments are limited to working 28 hours per week with a cap of 999 hours or 960 hours for CalPERS retired annuitants in a fiscal year and are not eligible for benefits. Extra-help appointments made from this eligible list may transition to permanent status, should vacancies arise. Upon successful completion of a foreign language proficiency exam, an additional 5% bilingual pay will be paid to employees who use a second language on a regular basis in the normal course of business. Click here for more information on Spanish bilingual opportunities. POSITION INFORMATION Placer County Health and Human Services is currently recruiting for permanent and extra-help/temporary positions in the classification Client Services Practitioner I (Master Degree Social Worker/Clinician). Assignments are in the following services areaswithin Adult System of Care, Children's System of Care andPublic Healthdivisions: Child Welfare Services Mental Health Substance Use Disorders Homeless Services Employment Older Adult Services Public Health Whole Person Care (physical, behavioral health and social services) Emergency After-Hours/Child Protective Services Response Co-Occurring Diagnosis Criminogenic/Forensic Perinatal Wraparound (Children Services) Adoption/Permanency This is an entry level position and applicants are encouraged to include relevant education and a description of professional social work and/or child welfare experiencewhen responding to the supplemental questionnaire. Your application materials and assignment preference(s) may be used by the hiring authority when selecting candidatesto interview. Client Services Practitioners perform a broad spectrum of duties ranging from providing direct services/case management support to those faced with difficult situations, emotional stresses, or significant changes in their lives to clinically diagnosing emotional, behavioral or mental health disorders in individuals. Not only do Client Services Practitioners assist individuals to cope with the situation at hand, they advocate for them and seek out valuable resources and other means of support for the affected person(s). DEFINITION To provide responsible and professional social services and/or clinical treatment of an advanced nature to a variety of clients with identified needs including clients with mental health concerns, diagnosed mentally ill clients, substance abusers and/or clients who are homeless;to provide counseling to individuals and groups; to perform crisis intervention as appropriate; to participate in the development and implementation of various treatment and outreach services; to investigate, supervise and to place minors in need of protective services; to provide outreach engagement; to develop, coordinate and monitor community-based programs; and to function as an integral and supportive member of assigned departmental and multi-disciplinary team(s). DISTINGUISHING CHARACTERISTICS This is the entry level class in the Client Services Practitioner series. This class is distinguished from the journey level by the performance of the more routine tasks and duties assigned to positions within this series. Employees at this level are not expected to perform with the same independence of direction and judgment on matters allocated to the journey level class. Since this class is typically used as a training class, employees may have only limited or no directly related work experience. Employees work under general supervision while learning job tasks. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from a program supervisor or other designated management position. May receive technical and functional supervision from a Senior Client Services Practitioner. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Develop and administer long or short term treatment plans requiring comprehensive professional knowledge with the goal of improving or restoring individual or family functioning; may include clinical treatments and may determine appropriate method of treatment intervention including program modification. Participate in and/or conduct comprehensive individual and family psychosocial assessments for problem identification and diagnosis; determine acuity of need and recommend appropriate program placement; provide crisis counseling to include authorization for 72-hour emergency in-patient admission as necessary. Prepare and present clinical and/or case management documentation for review by multi-disciplinary team; provide on-going consultation and systematic support for the team in its implementation of treatment programs and individual treatment plans and/or case management. Investigate, intervene and provide a variety of professional services to children or other special needs clients, in circumstances in which the client's physical or emotional welfare is involved including cases of neglect, emotional/behavioral problems, physical/mental disabilities, child welfare, court services, or other conditions that may adversely affect the client. Participate in and/or conduct group, family and individual therapy to include marital and/or family counseling as appropriate to effect positive rehabilitation, solutions, and/or life improvements. Provide highly skilled professional services in counseling, adult and child protective services, family services, community organization, social research and related areas. Perform case management duties including treatment plan monitoring, advocacy, referral and linkage to other needed services and crisis interventions; establish and maintain casework records and documents in accordance with departmental and statutory regulations and procedures; and prepare relevant correspondence and reports, including court reports and/or testimony. Provide outreach, education, and professional consultation to the community, the general public, as well as public and private agencies; conduct training workshops and/or presentations to clients, care providers, community groups, referrals, and the general public. Provide operational oversight of residential facilities or community-based programs to include the administration of budgets as assigned; prepare grant proposals and reports and monitor program activities and expenditures. Conduct home visits; transport clients; and assist with client's financial, budget and daily living activities as appropriate. Develop, maintain and participate in an inter-agency and community networking/referral system; evaluate client needs relative to appropriate program referrals; maintain close communication with contract providers and community service agencies to ensure treatment plan and client needs are being met in a successful manner. Build and maintain positive working relationships with co-workers, other County employees, community resources, clients, and the general public utilizing principles of effective customer service. Perform related duties as assigned. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Experience and Training: Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: One year of providing mental health services, social service casework or counseling is desirable. Training: A Master's degree from an accredited college or university with major course work in social work, psychology or counseling, which meets the eligibility requirements for licensure as a Licensed Clinical Social Worker (LCSW),Licensed Marriage and Family Therapist (LMFT) or Licensed Professional Clinical Counselor (LPCC) by the State Board of Behavioral Science Examiners must be obtained by date of appointment. License or Certificate: May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Principles and practices of social work as related to providing mental health, substance abuse services and treatment, child and adultprotective services and the multi-disciplinary approach to treatment. Principles and practices used in the development of community-based programs providing treatment and social services. Accepted criteria for clinical diagnosis of emotional and mental disturbances as well as normal and abnormal emotional and mental development to include growth, development and living relationships. Develop and implement community-based programs in treatment and social service; coordinate and monitor program activities to ensure compliance with program outcomes. Principles and practices of casework, including objectives, clinical diagnosis and appropriate documentation. Psychosocial, family, individual and group therapy and counseling treatments and prevention strategies. Physical, social, mentaland substanceuse disorders impact on individual personality and behaviors. Role of social service agencies, both public and private. Legal and regulatory issues related to the operation and delivery of a variety of client services to individuals and groups of all ages and special needs. Crisis intervention and conflict resolution practices, including management of assaultive behavior, and principles of social work related to child protective services and adult services, risk and safety assessments. Standard and accepted investigative and interviewing techniques and methods. Principles used in preparing grant proposals. Modern office procedures, practices and methods as well as designated computer hardware and software and its applications. Standard and accepted English usage, spelling, punctuation, and grammar in both oral and written forms. Ability to: Understand and carry out a variety of complex oral and written instructions in an independent manner. On a continuous basis, know and understand all aspects of the job and observe safety rules and practices; intermittently review work papers, reports and special projects; identify and problem solve client issues; identify and interpret technical and numerical information; observe and problem solve operational and technical policies and procedures; explain applicable department policies and procedures to applicants and clients. On a continuous basis, sit for long periods of time or while driving; intermittently walk, stand, bend, squat, kneel while retrieving or returning files, documents and supplies and making copies; walk, stand, bend, squat, kneel, climb or twist while conducting home/site visits or transporting client; twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone and write or use a keyboard to communicate through written means; see and hear with sufficient acuity to observe and assess physical condition and living environment of client; and lift moderate weight. Identify and conceptualize multiple cause situations and possible consequences; evaluate potential treatment/solutions; determine and initiate most effective course of action. Relate effectively and positively with assigned clients to establish trust and rapport; display empathy. Coordinate and prioritize work and timelines effectively for self and others. Work with various cultural and ethnic groups in a tactful and effective manner. Obtain relevant information through interviews, observations, and the application of standard research methodologies. Perform mathematical calculations accurately to include routine statistical analysis. Usea personal computer and office equipment necessary for successfuljob performance. Workweekend and evening shifts as needs of program and/or clients require. Establish and maintain effective working relationships with those contacted in the performance of required duties. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to thesupplemental questionnaire, the applicant's education, training and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph) and/or be bonded. Additionally, positions in law enforcement classifications, and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list(s) resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please visit our website at: http://www.jobaps.com/placer/sup/abfreenames.asp EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race, color, ancestry, religion, national origin, physical disability (Including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including pregnancy, childbirth and related medical conditions), or any other classification protected by federal, state, or local law. Please contact theHuman ResourcesDepartment at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. BENEFITS The following information represents benefits currently available to permanent Placer County employees and may be subject to change. It is advisable that applicants inquire as to the most current benefit package during hiring interviews or by contacting theHuman ResourcesDepartment. Click here to view benefits forProfessional bargaining unit Closing Date/Time: Continuous

Introduction Applications in this recruitment are screened on aweekly basis. This recruitmentmay be used to fill both open and promotional vacancies in various County departments as they arise, subject to specific position requirements. Assignments are in the following services areaswithin Adult System of Care, Children's System of Care andPublic Healthdivisions: Child Welfare Services Mental Health Substance Use Disorders Homeless Services Employment Older Adult Services Public Health Whole Person Care (physical, behavioral health and social services) Emergency After-Hours/Child Protective Services Response Co-Occurring Diagnosis Criminogenic/Forensic Perinatal Wraparound (Children Services) Adoption/Permanency *Temporary/Extra Help assignments are limited to working 28 hours per week with a cap of 999 hours or 960 hours for CalPERS retired annuitants in a fiscal year and are not eligible for benefits. Extra-help appointments made from this eligible list may transition to permanent status, should vacancies arise. Upon successful completion of a foreign language proficiency exam, an additional 5% Bilingual Pay will be paidto employees who use a second language on a regular basis in the normal course of business. Click here for more information on Spanish bilingual opportunities. POSITION INFORMATION Placer County Health and Human Services is currently recruiting for permanent and extra-help/temporary* positions in the classification Client Services Practitioner II (Master Degree Social Worker/Clinician) for case management assignments in the Adult System of Care, Children's System of Care and Public Healthdivisions. Your application materials and assignment preference(s) may be used by the hiring authority in selecting candidates for interview. Client Services Practitioners perform a broad spectrum of duties ranging from providing direct services/case management support to those faced with difficult situations, emotional stresses, or significant change in their lives to clinically diagnosing emotional, behavioral or mental health disorders in individuals. Not only do Client Services Practitioners assist individuals to cope with the situation at hand, they advocate for them and seek out valuable resources and other means of support for the affected person(s). DEFINITION To provide responsible and professional social services and/or clinical treatment of an advanced nature to a variety of clients with identified needs including clients with mental health concerns, diagnosed mentally ill clients, substance abusers and/or clients who are homeless;to provide counseling to individuals and groups; to perform crisis intervention as appropriate; to participate in the development and implementation of various treatment and outreach services; to investigate, supervise and to place minors in need of protective services; to provide outreach engagement; to develop, coordinate and monitor community-based programs; and to function as an integral and supportive member of assigned departmental and multi-disciplinary team(s). DISTINGUISHING CHARACTERISTICS This is the full journey level class within the Client Services Practitioner series. This class is distinguished from the Client Services Practitioner I by the assignment of the full range of duties. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies within the work unit. Positions in this class are flexibly staffed and are normally filled by advancement from the entry level. SUPERVISION RECEIVED AND EXERCISED Receives direction from a program supervisor or other designated management position. May exercise technical and functional supervision over clerical, technical, para-professional and/or other professional staff. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Develop and administer long or short term treatment plans requiring comprehensive professional knowledge with the goal of improving or restoring individual or family functioning; may include clinical treatments and may determine appropriate method of treatment intervention including program modification. Participate in and/or conduct comprehensive individual and family psychosocial assessments for problem identification and diagnosis; determine acuity of need and recommend appropriate program placement; provide crisis counseling to include authorization for 72-hour emergency in-patient admission as necessary. Prepare and present clinical and/or case management documentation for review by multi-disciplinary team; provide on-going consultation and systematic support for the team in its implementation of treatment programs and individual treatment plans and/or case management. Investigate, intervene and provide a variety of professional services to children or other special needs clients, in circumstances in which the client's physical or emotional welfare is involved including cases of neglect, emotional/behavioral problems, physical/mental disabilities, child welfare, court services, or other conditions that may adversely affect the client. Participate in and/or conduct group, family and individual therapy to include marital and/or family counseling as appropriate to effect positive rehabilitation, solutions, and/or life improvements. Provide highly skilled professional services in counseling, adult and child protective services, family services, community organization, social research and related areas. Perform case management duties including treatment plan monitoring, advocacy, referral and linkage to other needed services and crisis interventions; establish and maintain casework records and documents in accordance with departmental and statutory regulations and procedures; and prepare relevant correspondence and reports, including court reports and/or testimony. Provide outreach, education, and professional consultation to the community, the general public, as well as public and private agencies; conduct training workshops and/or presentations to clients, care providers, community groups, referrals, and the general public. Provide operational oversight of residential facilities or community-based programs to include the administration of budgets as assigned; prepare grant proposals and reports and monitor program activities and expenditures. Conduct home visits; transport clients; and assist with client's financial, budget and daily living activities as appropriate. Develop, maintain and participate in an inter-agency and community networking/referral system; evaluate client needs relative to appropriate program referrals; maintain close communication with contract providers and community service agencies to ensure treatment plan and client needs are being met in a successful manner. Build and maintain positive working relationships with co-workers, other County employees, community resources, clients, and the general public utilizing principles of effective customer service. Perform related duties as assigned. MINIMUM QUALIFICATIONS It is the applicant's responsibility to identify in their application materials how they meet the Minimum Qualifications listed below. Experience and Training: Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: Two years of responsible casework or clinical experience performing duties similar to a Client Services PractitionerI with Placer County. Training: A Master's degree from an accredited college or university with major course work in social work, psychology or counseling which meets the eligibility requirements for licensure as a Licensed Clinical Social Worker (LCSW),Licensed Marriage and Family Therapist (LMFT) or Licensed Professional Clinical Counselor (LPCC) by the State Board of Behavioral Science Examiners. License or Certificate: May require possession of a State of California license as a LicensedClinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), or Licensed Professional Clinical Counselor (LPCC). KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Principles and practices of social work as related to providing mental health, substance abuse services and treatment, child and adultprotective services and the multi-disciplinary approach to treatment. Principles and practices used in the development of community-based programs providing treatment and social services. Accepted criteria for clinical diagnosis of emotional and mental disturbances as well as normal and abnormal emotional and mental development to include growth, development and living relationships. Develop and implement community-based programs in treatment and social service; coordinate and monitor program activities to ensure compliance with program outcomes. Principles and practices of casework, including objectives, clinical diagnosis and appropriate documentation. Psychosocial, family, individual and group therapy and counseling treatments and prevention strategies. Physical, social, mentaland substanceuse disorders impact on individual personality and behaviors. Role of social service agencies, both public and private. Legal and regulatory issues related to the operation and delivery of a variety of client services to individuals and groups of all ages and special needs. Crisis intervention and conflict resolution practices, including management of assaultive behavior, and principles of social work related to child protective services and adult services, risk and safety assessments. Standard and accepted investigative and interviewing techniques and methods. Principles used in preparing grant proposals. Modern office procedures, practices and methods as well as designated computer hardware and software and its applications. Standard and accepted English usage, spelling, punctuation, and grammar in both oral and written forms. Policies and practices of County's Health and Human Services Department as it relates to assigned program area and client services. Community and consultative resources available, both public and private. Pertinent federal, state and local statutes and regulations governing public health and welfare services. Ability to: Understand and carry out a variety of complex oral and written instructions in an independent manner. Identify and conceptualize multiple cause situations and possible consequences; evaluate potential treatment/solutions; determine and initiate most effective course of action. Relate effectively and positively with assigned clients to establish trust and rapport; display empathy. Coordinate and prioritize work and timelines effectively for self and others. Work with various cultural and ethnic groups in a tactful and effective manner. Obtain relevant information through interviews, observations, and the application of standard research methodologies. Perform mathematical calculations accurately to include routine statistical analysis. Usea personal computer and office equipment necessary for successfuljob performance. Workweekend and evening shifts as needs of program and/or clients require. Establish and maintain effective working relationships with those contacted in the performance of required duties. Develop appropriate treatment plans for a variety of client needs and situations. Perform a variety of professional duties in an independent manner to include all levels of problem-solving and decision-making models. On a continuous basis, know and understand all aspects of the job and observe safety rules and practices; intermittently review work papers, reports and special projects; identify and problem solve client issues; identify and interpret technical and numerical information; observe and problem solve operational and technical policies and procedures; explain applicable department policies and procedures to applicants and clients. On a continuous basis, sit for long periods of time or while driving; intermittently walk, stand, bend, squat, kneel while retrieving or returning files, documents and supplies and making copies; walk, stand, bend, squat, kneel, climb or twist while conducting home/site visits or transporting client; twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone and write or use a keyboard to communicate through written means; see and hear with sufficient acuity to observe and assess physical condition and living environment of client; and lift moderate weight. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to thesupplemental questionnaire, the applicant's education, training and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph) and/or be bonded. Additionally, positions in law enforcement classifications, and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list(s) resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please visit our website at: http://www.jobaps.com/placer/sup/abfreenames.asp . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race, color, ancestry, religion, national origin, physical disability (Including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including pregnancy, childbirth and related medical conditions), or any other classification protected by federal, state, or local law. Please contact theHuman ResourcesDepartment at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. BENEFITS The following information represents benefits currently available to permanent Placer County employees and may be subject to change. It is advisable that applicants inquire as to the most current benefit package during hiring interviews or by contacting theHuman ResourcesDepartment. Click here to view benefits forProfessional bargaining unit Closing Date/Time: Continuous

If you're looking for a sales and customer service career with high earning potential in a retail counter environment, this is a great option for you! Bring Your 'A' Game and we'll help you reach your full potential by developing, rewarding and inspiring you to go the extra mile. So, whether you have experience or not, we're always looking for passionate, innovative people like you to help us shape the future of our industry. What you'll do: Effectively listen and identify customer needs to communicate and offer additional products and services to enhance the customer's travel experience Capture customers without reservations to increase market share Guide customers through the rental process using empathy, empowerment and problem-solving skills to provide a memorable experience to delight the customer Assist customers with vehicle exchanges, returns, future reservations and any concerns they may have What we're looking for: High School Diploma (or equivalent) Valid Driver's License Effective verbal communication skills with customers, co-workers and management Flexibility to work days, evenings, overnights, weekends and holidays Basic computer skills (typing, data entry) Ability to demonstrate professionalism, enthusiasm and outstanding communication skills with customers, co-workers and management Ability to use proven sales techniques while providing a positive customer experience in a fast-paced environment Extra points for this: 6 months of customer service and/or sales experience Perks you'll get: An hourly base pay plus an extremely lucrative commission/incentive/bonus plan (Unlimited earnings potential as much as 3 times your annual base salary!) Access to Medical, Dental, Vision, Life and Disability insurance Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Accident Insurance, FSA, additional life insurance coverages Up to $5,500/year tuition reimbursement Contribute up to $260 as a tax-free benefit for public transportation or parking expenses 401(k) Retirement Plan with company matched contributions Employee Stock Purchase Plan (eligible after 90 days of service) Full training to learn the business and enhance professional skills Employee discounts, including discounted prices on the purchase of Avis/Budget cars Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more Community involvement opportunities Who are we? Glad you asked! Avis Budget Group is a leading provider of mobility solutions, with brands including Avis, Budget & Budget Truck, and Zipcar. With more than 70 years of experience and 11,000 locations in 180 countries, we are shaping the future of our industry and want you to join us in our mission. Apply today to get connected to an exciting career, a supportive family of employees and a world of opportunities. The fine print: Avis Budget Group is an equal opportunity employer - M/F/Veterans/Disabled. This role requires the ability to sit and stand for prolonged periods.This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of Avis Budget Group. Date posted: 11/06/2019

If you're bored sitting behind a desk all day in a call center or working as a cashier in a retail store, join our high-energy team where you'll get to meet and interact with our customers while leaving them with a memorable experience. This is your chance to be part of a great team. What you'll do: Put a smile on our customers' faces when you provide them with excellent service Help expedite the car rental process so customers can get to their destination quickly and easily Assist customers to their rental vehicle and explain features so they are comfortable with the vehicle prior to exiting the location Secure vehicle keys from the customer upon return and confirm necessary documentation and checks are performed as needed Ensure car is ready for the next customer by inspecting and recording for new damages and checking gas levels and mileage What we're looking for: High School Diploma (or equivalent) Valid Driver's License Flexibility to work days, evenings, overnights, weekends and holidays Willingness to work outdoor in weather conditions with moderate noise level Basic computer skills (typing, data entry) Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills with customers, co-workers and management Extra points for this: 6 months of customer service experience The ideal candidate may have experience in baggage handling at an airport/warehouse or has worked in customer-facing roles Perks you'll get: Access to Medical, Dental, Vision, Life and Disability insurance Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Accident Insurance, FSA, additional life insurance coverages Up to $5,500/year tuition reimbursement Contribute up to $260 as a tax-free benefit for public transportation or parking expenses 401(k) Retirement Plan with company matched contributions Employee Stock Purchase Plan (eligible after 90 days of service) Full training to learn the business and enhance professional skills Employee discounts, including discounted prices on the purchase of Avis/Budget cars Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more Community involvement opportunities Who are we? Glad you asked! Avis Budget Group is a leading provider of mobility options, with brands including Avis, Budget & Budget Truck, and Zipcar. With more than 70 years of experience and 11,000 locations in 180 countries, we are shaping the future of our industry and want you to join us in our mission. Apply today to get connected to an exciting career, a supportive family of employees and a world of opportunities. The fine print: Avis Budget Group is an equal opportunity employer - M/F/Veterans/Disabled. This role requires the ability to lift up to 15 pounds and enter and exit vehicles. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of Avis Budget Group. Date posted: 11/12/2019