Customer Service jobs | Careers in Government

PLACER COUNTY, CA Placer County, CA, United States

Introduction This continuous recruitment will remain open for the calendar year, or until the final filing date, whichever occurs first. The eligible list established from this continuous recruitment will expire by the end of the calendar year. Applicants will be eligible to reapply and take an examination if a new recruitment opens the following calendar year. Applications in this recruitment are screened on a weekly basis. This recruitment may be used to fill both open and promotional vacancies in various County departments as they arise, subject to specific position requirements. POSITION INFORMATION The Department of Health and Human Services, Public Health Division, is currently accepting applications for the assignment of extra-help Client Services Assistant (Contact Tracer) in response to the COVID-19 pandemic. Duties include performing a wide variety of tasks including, but not limited to, making phone calls to index COVID-19 cases; eliciting information from phone contact around dates of exposure, exposure setting, demographics; and documenting conversations and information obtained through phone interviews. Individuals in this assignment will be required to work weekdays, weekends and/or evening hours. The ideal candidate will possess strong listening and communication skills; have experience conducting phone screenings/ intakes; feel comfortable asking follow-up questions to gather more in-depth information; and experience documenting data into a data entry system. *Temporary/Extra Help assignments are limited to working 28 hours per week with a cap of 999 hours or 960 hours for CalPERS retired annuitants in a fiscal year and are not eligible for benefits. Extra-help appointments made from this eligible list may transition to permanent status, should vacancies arise. Upon successful completion of a foreign language proficiency exam, an additional 5% bilingual pay will be paid to employees who use a second language on a regular basis in the normal course of business. BENEFITS Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department Click here to view General benefits For more info regarding the benefits Placer County has to offer, please visit Placer County's Human Resources website . DEFINITION To assist in providing designated health and human services to an assigned client base; to provide instruction and support to clients in learning and applying daily living skills; to provide care and supervision to clients, including children; and to carry out client treatment plans as prepared by professional staff members; and to function as an integral and supportive member of assigned departmental and multi-disciplinary team(s). DISTINGUISHING CHARACTERISTICS This is the entry level class in the Client Services Assistant series. This class is distinguished from the Client Services Assistant II by the performance of the more routine tasks and duties assigned to positions within this series. Employees at this level are not expected to perform with the same independence of direction and judgment on matters allocated to the journey level. Employees work under immediate supervision while learning job tasks. SUPERVISION RECEIVED AND EXERCISED Receives immediate supervision from professional staff members as assigned. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Provide care and supervision of assigned client population, which may include infants, children, adolescents, or adults, in all aspects of daily living activities; assist clients in performing and learning such living skills as grooming, hygiene, meal planning and preparation, budgeting, routine household maintenance, and various work/study projects; instruct clients in appropriate use of prescribed medications, dispensing and controlling medications as necessary; observe clients taking medications. Assist clients in learning and displaying appropriate behavior in classroom, recreational, work and social settings; observe potential crisis situations and report or intervene according to prescribed procedures; practice behavior management techniques. Observe clients at all times; document activities, behavior, incidents and respond/refer to each appropriately; counsel clients and provide role model behavior; communicate with professional staff, other staff members, and representatives from involved agencies regarding clients' needs, behaviors, and treatments as necessary and appropriate. Carry out and participate in the interdisciplinary treatment plans developed for clients; participate in plan development; communicate with case management staff, families and other agencies/interested parties to coordinate treatment plan and activities; assist clients in transitioning to higher levels of self-awareness and responsibility. Assist clients in identifying and utilizing available community resources; arrange for emergency hospitalization of clients; schedule appointments for clients; provide transportation for clients to appointments, shopping, school, work and recreational activities; supervise visits to children. Perform general maintenance and housekeeping as appropriate to include mopping, vacuuming, cleaning bathrooms, washing/drying clothes, and meal preparation and serving; shop for food, pick up medications, report hazards and facility damage; sort and store supplies and maintain records including petty cash. Enter information in daily behavior/activity logs; review and read log entries prior to assuming shift duties; update files; respond to inquiries from clients' families and the general public. Build and maintain positive working relationships with co-workers, other County employees and the public utilizing principles of effective customer service. Perform related duties as required. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Experience: One year of group counseling experience is desired. Training: Equivalent to the completion of the twelfth grade. License or Certificate: May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. May require: Possession of, or ability to obtain within one year of employment, a Certificate of Training in Cardiopulmonary Resuscitation; valid certification must be maintained on a continuous basis. Possession of, or ability to obtain within one year of employment, a Certificate of Training in First Aid; valid certification must be maintained on a continuous basis. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Basic daily living needs, including hygiene, exercise, entertainment, food, clothing and shelter, of all age groups from infants to geriatrics. Routine and basic health and safety practices. Standard and accepted English spelling, punctuation and grammar. Standard and accepted principles and practices of work safety. Ability to: Learn to work effectively with special needs clients including children, adolescents, and/or the mentally ill. Understand and carry out a variety of both oral and written instructions. On a continuous basis, know and understand all aspects of the job and observe safety rules; intermittently review work papers and log entries; identify and problem solve situations involving clients' needs and circumstances; identify safety hazards for assigned clients; locate equipment and supplies; interpret work orders; remember clients' names and verbal instructions; understand and explain Department's and assigned program's policies and procedures to clients, staff, families and the general public. On an intermittent basis, sit at desk for long periods of time; stand, walk, bend, squat, kneel or twist while observing, restraining, bathing/dressing, and interacting with clients as well as in the performance of housekeeping tasks. See and hear with sufficient acuity to observe and be aware of clients at all times; perform simple grasping and fine manipulation; and lift very heavy weight. Relate positively to clients and establish trust and rapport. Work cooperatively as part of a team providing services and treatment to special need clients. Work with various cultural and ethnic groups in a tactful and effective manner. Respond to emergency situations in an effective, timely and calm manner. Obtain relevant information through interviews and observations; work effectively with constant or sporadic interruptions. Analyze situations in a timely and objective manner; determine and initiate the proper course of action within established guidelines and parameters. Perform routine clerical tasks including mathematical calculations such as addition, subtraction, multiplication, and division. Operate routine office and housekeeping equipment as well as designated recreational, play, and athletic equipment in a safe and effective manner. Communicate effectively and tactfully in both oral and written forms. Establish and maintain effective working relationships with those contacted in the performance of required duties. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to the supplemental questionnaire, the applicant's education, training, and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please Click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race, color, ancestry, religion, national origin, physical disability (Including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including pregnancy, childbirth and related medical conditions), or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Closing Date/Time: Continuous

Jun 05, 2020

Full Time

Introduction This continuous recruitment will remain open for the calendar year, or until the final filing date, whichever occurs first. The eligible list established from this continuous recruitment will expire by the end of the calendar year. Applicants will be eligible to reapply and take an examination if a new recruitment opens the following calendar year. Applications in this recruitment are screened on a weekly basis. This recruitment may be used to fill both open and promotional vacancies in various County departments as they arise, subject to specific position requirements. POSITION INFORMATION The Department of Health and Human Services, Public Health Division, is currently accepting applications for the assignment of extra-help Client Services Assistant (Contact Tracer) in response to the COVID-19 pandemic. Duties include performing a wide variety of tasks including, but not limited to, making phone calls to index COVID-19 cases; eliciting information from phone contact around dates of exposure, exposure setting, demographics; and documenting conversations and information obtained through phone interviews. Individuals in this assignment will be required to work weekdays, weekends and/or evening hours. The ideal candidate will possess strong listening and communication skills; have experience conducting phone screenings/ intakes; feel comfortable asking follow-up questions to gather more in-depth information; and experience documenting data into a data entry system. *Temporary/Extra Help assignments are limited to working 28 hours per week with a cap of 999 hours or 960 hours for CalPERS retired annuitants in a fiscal year and are not eligible for benefits. Extra-help appointments made from this eligible list may transition to permanent status, should vacancies arise. Upon successful completion of a foreign language proficiency exam, an additional 5% bilingual pay will be paid to employees who use a second language on a regular basis in the normal course of business. BENEFITS Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department Click here to view General benefits For more info regarding the benefits Placer County has to offer, please visit Placer County's Human Resources website . DEFINITION To assist in providing designated health and human services to an assigned client base; to provide instruction and support to clients in learning and applying daily living skills; to provide care and supervision to clients, including children; and to carry out client treatment plans as prepared by professional staff members; and to function as an integral and supportive member of assigned departmental and multi-disciplinary team(s). DISTINGUISHING CHARACTERISTICS This is the entry level class in the Client Services Assistant series. This class is distinguished from the Client Services Assistant II by the performance of the more routine tasks and duties assigned to positions within this series. Employees at this level are not expected to perform with the same independence of direction and judgment on matters allocated to the journey level. Employees work under immediate supervision while learning job tasks. SUPERVISION RECEIVED AND EXERCISED Receives immediate supervision from professional staff members as assigned. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Provide care and supervision of assigned client population, which may include infants, children, adolescents, or adults, in all aspects of daily living activities; assist clients in performing and learning such living skills as grooming, hygiene, meal planning and preparation, budgeting, routine household maintenance, and various work/study projects; instruct clients in appropriate use of prescribed medications, dispensing and controlling medications as necessary; observe clients taking medications. Assist clients in learning and displaying appropriate behavior in classroom, recreational, work and social settings; observe potential crisis situations and report or intervene according to prescribed procedures; practice behavior management techniques. Observe clients at all times; document activities, behavior, incidents and respond/refer to each appropriately; counsel clients and provide role model behavior; communicate with professional staff, other staff members, and representatives from involved agencies regarding clients' needs, behaviors, and treatments as necessary and appropriate. Carry out and participate in the interdisciplinary treatment plans developed for clients; participate in plan development; communicate with case management staff, families and other agencies/interested parties to coordinate treatment plan and activities; assist clients in transitioning to higher levels of self-awareness and responsibility. Assist clients in identifying and utilizing available community resources; arrange for emergency hospitalization of clients; schedule appointments for clients; provide transportation for clients to appointments, shopping, school, work and recreational activities; supervise visits to children. Perform general maintenance and housekeeping as appropriate to include mopping, vacuuming, cleaning bathrooms, washing/drying clothes, and meal preparation and serving; shop for food, pick up medications, report hazards and facility damage; sort and store supplies and maintain records including petty cash. Enter information in daily behavior/activity logs; review and read log entries prior to assuming shift duties; update files; respond to inquiries from clients' families and the general public. Build and maintain positive working relationships with co-workers, other County employees and the public utilizing principles of effective customer service. Perform related duties as required. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Experience: One year of group counseling experience is desired. Training: Equivalent to the completion of the twelfth grade. License or Certificate: May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. May require: Possession of, or ability to obtain within one year of employment, a Certificate of Training in Cardiopulmonary Resuscitation; valid certification must be maintained on a continuous basis. Possession of, or ability to obtain within one year of employment, a Certificate of Training in First Aid; valid certification must be maintained on a continuous basis. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Basic daily living needs, including hygiene, exercise, entertainment, food, clothing and shelter, of all age groups from infants to geriatrics. Routine and basic health and safety practices. Standard and accepted English spelling, punctuation and grammar. Standard and accepted principles and practices of work safety. Ability to: Learn to work effectively with special needs clients including children, adolescents, and/or the mentally ill. Understand and carry out a variety of both oral and written instructions. On a continuous basis, know and understand all aspects of the job and observe safety rules; intermittently review work papers and log entries; identify and problem solve situations involving clients' needs and circumstances; identify safety hazards for assigned clients; locate equipment and supplies; interpret work orders; remember clients' names and verbal instructions; understand and explain Department's and assigned program's policies and procedures to clients, staff, families and the general public. On an intermittent basis, sit at desk for long periods of time; stand, walk, bend, squat, kneel or twist while observing, restraining, bathing/dressing, and interacting with clients as well as in the performance of housekeeping tasks. See and hear with sufficient acuity to observe and be aware of clients at all times; perform simple grasping and fine manipulation; and lift very heavy weight. Relate positively to clients and establish trust and rapport. Work cooperatively as part of a team providing services and treatment to special need clients. Work with various cultural and ethnic groups in a tactful and effective manner. Respond to emergency situations in an effective, timely and calm manner. Obtain relevant information through interviews and observations; work effectively with constant or sporadic interruptions. Analyze situations in a timely and objective manner; determine and initiate the proper course of action within established guidelines and parameters. Perform routine clerical tasks including mathematical calculations such as addition, subtraction, multiplication, and division. Operate routine office and housekeeping equipment as well as designated recreational, play, and athletic equipment in a safe and effective manner. Communicate effectively and tactfully in both oral and written forms. Establish and maintain effective working relationships with those contacted in the performance of required duties. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to the supplemental questionnaire, the applicant's education, training, and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please Click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race, color, ancestry, religion, national origin, physical disability (Including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including pregnancy, childbirth and related medical conditions), or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Closing Date/Time: Continuous

Customer Service Representative

City of Austin, TX Austin, TX, United States

Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus two (2) years of experience in billing, credit counseling, or customer service. Notes to Applicants APPLICATION : The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Describe your specific experience for each position. Include all job duties, responsibilities, and employment dates. Any gaps in employment must have an explanation and dates of unemployment. Please be sure that your application is a reflection of your entire work history. Resumes will not be accepted. Statements such as "see resume" will not be accepted. You may use "N/A" for fields that are not applicable. Starting salary will be based on overall relevant experience from your employment application. Supplemental information or changes to your application will not be accepted after the job posting closes. The responses to the supplemental questions should reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information. We reserve the right to verify high school and college education for the top candidate(s). If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference. www.austintexas.gov VETERAN INTERVIEW PREFERENCE : Military/Veterans must provide a copy of their DD214 verifying honorable discharge. WORK HOURS : This position is categorized as Essential Personnel. Essential personnel are required to work during emergencies or bad weather if they are scheduled to work and in some cases when they are not scheduled. All Essential employees ensure the continuance of key operations in order to maintain the delivery of electric service safely for the City of Austin. This is a set shift position. The 12pm - 9pm schedule with rotational weekends is not negotiable. CRIMINAL HISTORY BACKGROUND CHECK : The top candidate will be subject to a minimum 10 year criminal history background check. RELATED WORK EXPERIENCE : For this posting Customer Service Experience is defined as interactions with both internal and external customers/consumers in platforms such as face to face and voice in order to provide assistance with products or services. For this posting billing and credit counseling is defined as experience with explaining billing and credit questions to customers as it relates to a utility service. For this posting Utility Service is defined as electric or water utilities. There is a pass/fail assessment during training that will determine continued employment. Interviews will be conducted via phone or virtually. Pay Range $18.17 - $22.71 Hours 12 pm to 9 pm. Job Close Date 06/08/2020 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 721 Barton Springs Rd., Austin, Texas 78704 Preferred Qualifications 6 months experience working in Austin Energy's Residential Utility Contact Center. 6 months experience working in an inbound call center and familiar with call center technology and functions (i.e. Avaya and other telephony systems). Experience with utility residential processes such as starts, stops, transfers and service requests. (See notes to applicants). Experience with Oracle's, CC&B or any other billing system. Experience multi-tasking while assisting utility customers with services. Ability to work from both 721 Barton Springs Rd. and/or 5202 E. Ben White Blvd. Ability to maintain regular and predictable work schedule of 12 pm to 9 pm. Ability to work additional hours including participating in rotational schedule and shift bids. Bilingual in English and Spanish Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Receives by email, fax, or phone, inquiries from customers, contractors, and other city departments. Resolves customer issues with one call resolution. Answers customer requests or inquiries concerning services, products, billing, and equipment. Verifies customer account and active services using various databases and software applications. Researches customer account information to explain services, charges, and adjustments. Logs customer complaints, creates service requests, and routes to the appropriate department(s). Maintains and files all generated service requests. Responsibilities- Supervision and/or Leadership Exercised: May train others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of billing procedures. Knowledge of good customer relations practices. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software. Skill in planning and organizing. Skill in handling conflict and uncertain situations. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain effective communication and working relationships with city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for this position are: Graduation from High School or equivalent, plus two (2) years experience in billing, credit counseling, or customer service. Do you meet these minimum qualifications? Yes No * Do you have a minimum of 6 month's experience working in a high volume inbound call center? Yes No * Please list the dates/years and companies to support your selection on the question listed above. (Open Ended Question) * Are you a current AppleOne contract employee working at Austin Energy? Yes No * Please list the dates/years and companies to support your selection on the question listed above. (Open Ended Question) * Do you have experience with Austin Energy's utility residential processes such as start, stops, transfers and service requests? (See Notes to Applicants) Yes No * Please list the dates/years and companies to support your selection on the question listed above. (Open Ended Question) * Do you have experience with Oracle CC&B or other utility billing systems? Yes No * Please list the dates/years and companies to support your selection on the question listed above. (Open Ended Question) * Do you have a minimum of 6 month's experience assisting customers with Electric or Water utility processes. Yes No * Please list the dates/years and companies to support your selection on the question listed above. (Open Ended Question) * This position is categorized as Essential Personnel which requires reporting to work during emergency and/or bad weather closures. Are you available to work these additional shifts/hours? Yes No * This position requires a 12 pm to 9 pm shift with rotating Saturday coverage. Are you able to work this shift on a permanent basis? Yes No * Are you bilingual in Spanish and English? Yes No * If selected as a top candidate, do you agree to a criminal background investigation? Yes No Optional & Required Documents Required Documents Optional Documents

Jun 05, 2020

Full Time

Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus two (2) years of experience in billing, credit counseling, or customer service. Notes to Applicants APPLICATION : The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Describe your specific experience for each position. Include all job duties, responsibilities, and employment dates. Any gaps in employment must have an explanation and dates of unemployment. Please be sure that your application is a reflection of your entire work history. Resumes will not be accepted. Statements such as "see resume" will not be accepted. You may use "N/A" for fields that are not applicable. Starting salary will be based on overall relevant experience from your employment application. Supplemental information or changes to your application will not be accepted after the job posting closes. The responses to the supplemental questions should reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information. We reserve the right to verify high school and college education for the top candidate(s). If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference. www.austintexas.gov VETERAN INTERVIEW PREFERENCE : Military/Veterans must provide a copy of their DD214 verifying honorable discharge. WORK HOURS : This position is categorized as Essential Personnel. Essential personnel are required to work during emergencies or bad weather if they are scheduled to work and in some cases when they are not scheduled. All Essential employees ensure the continuance of key operations in order to maintain the delivery of electric service safely for the City of Austin. This is a set shift position. The 12pm - 9pm schedule with rotational weekends is not negotiable. CRIMINAL HISTORY BACKGROUND CHECK : The top candidate will be subject to a minimum 10 year criminal history background check. RELATED WORK EXPERIENCE : For this posting Customer Service Experience is defined as interactions with both internal and external customers/consumers in platforms such as face to face and voice in order to provide assistance with products or services. For this posting billing and credit counseling is defined as experience with explaining billing and credit questions to customers as it relates to a utility service. For this posting Utility Service is defined as electric or water utilities. There is a pass/fail assessment during training that will determine continued employment. Interviews will be conducted via phone or virtually. Pay Range $18.17 - $22.71 Hours 12 pm to 9 pm. Job Close Date 06/08/2020 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 721 Barton Springs Rd., Austin, Texas 78704 Preferred Qualifications 6 months experience working in Austin Energy's Residential Utility Contact Center. 6 months experience working in an inbound call center and familiar with call center technology and functions (i.e. Avaya and other telephony systems). Experience with utility residential processes such as starts, stops, transfers and service requests. (See notes to applicants). Experience with Oracle's, CC&B or any other billing system. Experience multi-tasking while assisting utility customers with services. Ability to work from both 721 Barton Springs Rd. and/or 5202 E. Ben White Blvd. Ability to maintain regular and predictable work schedule of 12 pm to 9 pm. Ability to work additional hours including participating in rotational schedule and shift bids. Bilingual in English and Spanish Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Receives by email, fax, or phone, inquiries from customers, contractors, and other city departments. Resolves customer issues with one call resolution. Answers customer requests or inquiries concerning services, products, billing, and equipment. Verifies customer account and active services using various databases and software applications. Researches customer account information to explain services, charges, and adjustments. Logs customer complaints, creates service requests, and routes to the appropriate department(s). Maintains and files all generated service requests. Responsibilities- Supervision and/or Leadership Exercised: May train others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of billing procedures. Knowledge of good customer relations practices. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software. Skill in planning and organizing. Skill in handling conflict and uncertain situations. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain effective communication and working relationships with city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for this position are: Graduation from High School or equivalent, plus two (2) years experience in billing, credit counseling, or customer service. Do you meet these minimum qualifications? Yes No * Do you have a minimum of 6 month's experience working in a high volume inbound call center? Yes No * Please list the dates/years and companies to support your selection on the question listed above. (Open Ended Question) * Are you a current AppleOne contract employee working at Austin Energy? Yes No * Please list the dates/years and companies to support your selection on the question listed above. (Open Ended Question) * Do you have experience with Austin Energy's utility residential processes such as start, stops, transfers and service requests? (See Notes to Applicants) Yes No * Please list the dates/years and companies to support your selection on the question listed above. (Open Ended Question) * Do you have experience with Oracle CC&B or other utility billing systems? Yes No * Please list the dates/years and companies to support your selection on the question listed above. (Open Ended Question) * Do you have a minimum of 6 month's experience assisting customers with Electric or Water utility processes. Yes No * Please list the dates/years and companies to support your selection on the question listed above. (Open Ended Question) * This position is categorized as Essential Personnel which requires reporting to work during emergency and/or bad weather closures. Are you available to work these additional shifts/hours? Yes No * This position requires a 12 pm to 9 pm shift with rotating Saturday coverage. Are you able to work this shift on a permanent basis? Yes No * Are you bilingual in Spanish and English? Yes No * If selected as a top candidate, do you agree to a criminal background investigation? Yes No Optional & Required Documents Required Documents Optional Documents

Chief Building Official

City of Novato Novato, CA, USA

Essential Functions: Recommend and implement section goals and objectives; establish performance standards and methods for the performance of technical building inspection and plan review activities; develop and implement policies and procedures. Plan, develop and oversee the work of staff involved in technical building related activities including permit issuance, plan review, and building inspection to insure compliance with building, electrical, plumbing, and mechanical codes, State title 24 requirements, disabled access regulations and related provisions of the municipal code. Evaluate operations and activities of the Building Division; implement improvements and modifications; prepare various reports on operations and activities. Participate in budget preparation and administration; prepare cost estimates for budget recommendations; submit justifications for personnel, materials and supplies; monitor and control expenditures. Participate in the selection of staff; coordinate staff training; conduct performance evaluations; recommend discipline; implement discipline procedures as directed. Oversee, monitor and participate in plan review and permit issuance processes; determine permit fees; review plans and specifications; issue building, mechanical, electrical and similar permits. Oversee, monitor and participate in the field inspection process; supervise and participate in the inspection of buildings and similar structures to ensure that construction, alterations, maintenance, structural, plumbing, electrical, and mechanical work is conducted in compliance with provisions of codes and ordinances and in accordance with approved plans and specifications. Administer, interpret and enforce the provisions of the building code and other municipal regulations as they apply to building matters; review new products or methods of construction for approval or denial of use; prepare and recommend modifications to building code provisions. Negotiate and resolve significant and controversial issues; respond to and resolve difficult and sensitive inquiries and complaints; recommend and implement corrective action; serve as expert witness in building related issues. Provide staff support to a variety of City boards, commissions, committees and industry specific boards, including making presentations and ascertaining direction, when appropriate, for implementation of approved recommendations. Oversee and ensure conformance of division services and activities with appropriate Federal, State, and local laws, codes, and regulations. Serve as the liaison with other divisions, departments, and outside agencies; respond to and resolve difficult and sensitive citizen inquiries and complaints; negotiate and resolve sensitive and controversial issues. Build and maintain positive working relationships with co-workers, other City employees, and the public using principles of good customer service. Marginal Functions : Perform related duties and responsibilities as required. Knowledge of: Advanced principles and practices of building inspection and plans examining program development and administration. Civil engineering principles, practices, and methods as related to structural engineering. Methods, materials, techniques and equipment used in the construction of facilities. Research methods and sources of information related to civil engineering and building code enforcement. Principles and practices of leadership, motivation, team building and conflict solution. Pertinent local, State and Federal rules, regulations and laws. Principles and practices of research analysis and management. Principles and practices of budget development, implementation and monitoring. Principles and practices of supervision, training and performance evaluation. Principles and practices of safety management. Modern office equipment including use of applicable computer applications. Principles and practices of organizational analysis and management. Modern office procedures, methods and computer equipment, including use and application of word processing, spreadsheet, database programs, Principles and practices of customer service. Ability to: Organize, implement and direct Building Division operations and activities. On a continuous basis, know and understand all aspects of the job; intermittently analyze work papers, reports and special projects; identify and interpret technical and numerical information; observe and problem solve operational and technical policy and procedures. Interpret and explain pertinent City and department policies and procedures. Analyze problems, identify alternative solutions and consequences and make sound recommendations. Attend and represent the division at various local, regional, and public meetings. Assist in the development and monitoring of an assigned program budget. Prepare and recommend modifications to building code provisions. Interpret building inspection policies and procedures to contractors, homeowners and the general public. Listen and hear from citizens from different backgrounds and perspectives regarding concerns, issues and needs; explain complex engineering requirements and problem solve actively with customers; communicate clearly and effectively to the public in small groups, workshops and formal meetings such as community, Commission, City Council or other public meetings/workshops. Think creatively and look at alternative solutions in order to find compromise solutions that may benefit the greater good; clearly articulate options and solutions to management and policy makers. Operate a computer using word processing and business software and other office equipment. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective, tactful and positive working relationships with those contacted in the course of work including various cultural and ethnic groups. Foster and contribute to a work environment that supports and exhibits honesty, diversity, integrity, trust and respect. Demonstrate teamwork by contributing to the overall success of the organization with flexibility, cooperation, and communication. Provide high quality and fiscally responsible services to the Novato community, while delivering responsive customer service. Demonstrate an entrepreneurial spirit by generating new, innovative ideas and development of better methods to accomplish tasks and complete projects. Use principles of effective office safety including use of equipment in a proper and safe manner, use of preventative personal ergonomic techniques, and maintaining safe personal and common workspaces. Supervise, train and evaluate personnel.

Jun 02, 2020

Full Time

Essential Functions: Recommend and implement section goals and objectives; establish performance standards and methods for the performance of technical building inspection and plan review activities; develop and implement policies and procedures. Plan, develop and oversee the work of staff involved in technical building related activities including permit issuance, plan review, and building inspection to insure compliance with building, electrical, plumbing, and mechanical codes, State title 24 requirements, disabled access regulations and related provisions of the municipal code. Evaluate operations and activities of the Building Division; implement improvements and modifications; prepare various reports on operations and activities. Participate in budget preparation and administration; prepare cost estimates for budget recommendations; submit justifications for personnel, materials and supplies; monitor and control expenditures. Participate in the selection of staff; coordinate staff training; conduct performance evaluations; recommend discipline; implement discipline procedures as directed. Oversee, monitor and participate in plan review and permit issuance processes; determine permit fees; review plans and specifications; issue building, mechanical, electrical and similar permits. Oversee, monitor and participate in the field inspection process; supervise and participate in the inspection of buildings and similar structures to ensure that construction, alterations, maintenance, structural, plumbing, electrical, and mechanical work is conducted in compliance with provisions of codes and ordinances and in accordance with approved plans and specifications. Administer, interpret and enforce the provisions of the building code and other municipal regulations as they apply to building matters; review new products or methods of construction for approval or denial of use; prepare and recommend modifications to building code provisions. Negotiate and resolve significant and controversial issues; respond to and resolve difficult and sensitive inquiries and complaints; recommend and implement corrective action; serve as expert witness in building related issues. Provide staff support to a variety of City boards, commissions, committees and industry specific boards, including making presentations and ascertaining direction, when appropriate, for implementation of approved recommendations. Oversee and ensure conformance of division services and activities with appropriate Federal, State, and local laws, codes, and regulations. Serve as the liaison with other divisions, departments, and outside agencies; respond to and resolve difficult and sensitive citizen inquiries and complaints; negotiate and resolve sensitive and controversial issues. Build and maintain positive working relationships with co-workers, other City employees, and the public using principles of good customer service. Marginal Functions : Perform related duties and responsibilities as required. Knowledge of: Advanced principles and practices of building inspection and plans examining program development and administration. Civil engineering principles, practices, and methods as related to structural engineering. Methods, materials, techniques and equipment used in the construction of facilities. Research methods and sources of information related to civil engineering and building code enforcement. Principles and practices of leadership, motivation, team building and conflict solution. Pertinent local, State and Federal rules, regulations and laws. Principles and practices of research analysis and management. Principles and practices of budget development, implementation and monitoring. Principles and practices of supervision, training and performance evaluation. Principles and practices of safety management. Modern office equipment including use of applicable computer applications. Principles and practices of organizational analysis and management. Modern office procedures, methods and computer equipment, including use and application of word processing, spreadsheet, database programs, Principles and practices of customer service. Ability to: Organize, implement and direct Building Division operations and activities. On a continuous basis, know and understand all aspects of the job; intermittently analyze work papers, reports and special projects; identify and interpret technical and numerical information; observe and problem solve operational and technical policy and procedures. Interpret and explain pertinent City and department policies and procedures. Analyze problems, identify alternative solutions and consequences and make sound recommendations. Attend and represent the division at various local, regional, and public meetings. Assist in the development and monitoring of an assigned program budget. Prepare and recommend modifications to building code provisions. Interpret building inspection policies and procedures to contractors, homeowners and the general public. Listen and hear from citizens from different backgrounds and perspectives regarding concerns, issues and needs; explain complex engineering requirements and problem solve actively with customers; communicate clearly and effectively to the public in small groups, workshops and formal meetings such as community, Commission, City Council or other public meetings/workshops. Think creatively and look at alternative solutions in order to find compromise solutions that may benefit the greater good; clearly articulate options and solutions to management and policy makers. Operate a computer using word processing and business software and other office equipment. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective, tactful and positive working relationships with those contacted in the course of work including various cultural and ethnic groups. Foster and contribute to a work environment that supports and exhibits honesty, diversity, integrity, trust and respect. Demonstrate teamwork by contributing to the overall success of the organization with flexibility, cooperation, and communication. Provide high quality and fiscally responsible services to the Novato community, while delivering responsive customer service. Demonstrate an entrepreneurial spirit by generating new, innovative ideas and development of better methods to accomplish tasks and complete projects. Use principles of effective office safety including use of equipment in a proper and safe manner, use of preventative personal ergonomic techniques, and maintaining safe personal and common workspaces. Supervise, train and evaluate personnel.

ITS CLIENT SERVICE ASSISTANT (190170)

Los Angeles 5151 State University Drive, Los Angeles, CA 90032, USA

Description: Bulletin #190170; 6/1/20 ITS CLIENT SERVICE ASSISTANT Information Technology Consultant - Foundation Information Technology Services Salary Range: $3,470-$6,681/Monthly Work Schedule: Full-time, Saturday - Tuesday 10:00 pm - 9:00 am; non-exempt position. Essential Functions: Under the direct supervision of the ITS Client Support Manager, the incumbent is responsible for assisting in the operation of the 24/7 open access lab (OAL) in the Annex Link, including the ITS Help Desk. The incumbent provides students with training and assistance in the effective use of computers (PC and Mac), printers, multimedia data projectors and players, document cameras, software and network resources, as well as trouble-shooting problems and providing ad-hoc solutions for the OAL facilities. The incumbent also provides computing and technical support to students, faculty and staff by phone, email, and in-person through the ITS Help Desk. The incumbent will: document and manage user reported incidents and requests; analyze OAL performance by providing hourly, daily, weekly, and monthly statistics, status reports, and graphical reporting aids; conducts surveys to measure client satisfaction and needs; identify problem trends and report findings to supervisor and manager; participate in executing the ITS business continuity plan in the event of a minor, intermediate or major event that affects the ITS Client Support Services operation; respond to reports to security breaches and threats by immediately escalating to the Director, IT Security and Compliance; report any overnight safety or security concerns to Public Safety; provide a single point of contact for all IT emergencies involving infrastructure, systems or physical locations; ensure all equipment and software in the OAL are functioning and up-to-date; monitor ITS social media including but not limited to, Twitter, Facebook, Snapchat and Instagram; issue ITS notifications and updates via Twitter; keep ITS maintenance webpage up-to-date with latest status of activities and outages; and assist supervisor and manager in assigning work to information technology student assistants. Required Qualifications & Experience: Bachelor's degree in computer science, information systems, educational technology, communications or related fields, or similar certified coursework in applicable fields of studies. Working knowledge of: Microsoft Office Professional software, including Word, Excel, Access, PowerPoint, and OneNote; Microsoft Office 365 Outlook Web Access; Outlook; OneDrive for Business; Microsoft TEAMs including SharePoint; and Web Conferencing such as Zoom. General knowledge of: OAL software applications; Microsoft Suite; Adobe Suite; SPSS; Mathematica; consumer web security software and web browser, and desktop computing, including PCs, Macs and mobile computing devices. Must possess: analytical and problem solving skills: excellent organizational skills; oral, written and listening skills: and interpersonal skills. Ability to: perform detailed work, including data entry and data verification with accuracy; multitask without loss of work integrity and performance; and communicate with customers and staff with a high degree of tact and diplomacy. Demonstrated interest and ability to work in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position. Assessments regarding software application knowledge and IT service desk general knowledge will be administered as part of the selection process: Desired Qualifications: Certified in ITIL Foundation. Working knowledge of interactive voice response (IVR) systems such as CxEngage. General knowledge of: learning management systems such as Canvas; trouble ticket tracking system such as ServiceNow; wireless and wired network hardware and software; and web content management systems such as Drupal. Closing Date: Review of applications will begin June 15, 2020 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017 as a condition of employment. Closing Date/Time: Open until filled

Jun 02, 2020

Full Time

Description: Bulletin #190170; 6/1/20 ITS CLIENT SERVICE ASSISTANT Information Technology Consultant - Foundation Information Technology Services Salary Range: $3,470-$6,681/Monthly Work Schedule: Full-time, Saturday - Tuesday 10:00 pm - 9:00 am; non-exempt position. Essential Functions: Under the direct supervision of the ITS Client Support Manager, the incumbent is responsible for assisting in the operation of the 24/7 open access lab (OAL) in the Annex Link, including the ITS Help Desk. The incumbent provides students with training and assistance in the effective use of computers (PC and Mac), printers, multimedia data projectors and players, document cameras, software and network resources, as well as trouble-shooting problems and providing ad-hoc solutions for the OAL facilities. The incumbent also provides computing and technical support to students, faculty and staff by phone, email, and in-person through the ITS Help Desk. The incumbent will: document and manage user reported incidents and requests; analyze OAL performance by providing hourly, daily, weekly, and monthly statistics, status reports, and graphical reporting aids; conducts surveys to measure client satisfaction and needs; identify problem trends and report findings to supervisor and manager; participate in executing the ITS business continuity plan in the event of a minor, intermediate or major event that affects the ITS Client Support Services operation; respond to reports to security breaches and threats by immediately escalating to the Director, IT Security and Compliance; report any overnight safety or security concerns to Public Safety; provide a single point of contact for all IT emergencies involving infrastructure, systems or physical locations; ensure all equipment and software in the OAL are functioning and up-to-date; monitor ITS social media including but not limited to, Twitter, Facebook, Snapchat and Instagram; issue ITS notifications and updates via Twitter; keep ITS maintenance webpage up-to-date with latest status of activities and outages; and assist supervisor and manager in assigning work to information technology student assistants. Required Qualifications & Experience: Bachelor's degree in computer science, information systems, educational technology, communications or related fields, or similar certified coursework in applicable fields of studies. Working knowledge of: Microsoft Office Professional software, including Word, Excel, Access, PowerPoint, and OneNote; Microsoft Office 365 Outlook Web Access; Outlook; OneDrive for Business; Microsoft TEAMs including SharePoint; and Web Conferencing such as Zoom. General knowledge of: OAL software applications; Microsoft Suite; Adobe Suite; SPSS; Mathematica; consumer web security software and web browser, and desktop computing, including PCs, Macs and mobile computing devices. Must possess: analytical and problem solving skills: excellent organizational skills; oral, written and listening skills: and interpersonal skills. Ability to: perform detailed work, including data entry and data verification with accuracy; multitask without loss of work integrity and performance; and communicate with customers and staff with a high degree of tact and diplomacy. Demonstrated interest and ability to work in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position. Assessments regarding software application knowledge and IT service desk general knowledge will be administered as part of the selection process: Desired Qualifications: Certified in ITIL Foundation. Working knowledge of interactive voice response (IVR) systems such as CxEngage. General knowledge of: learning management systems such as Canvas; trouble ticket tracking system such as ServiceNow; wireless and wired network hardware and software; and web content management systems such as Drupal. Closing Date: Review of applications will begin June 15, 2020 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017 as a condition of employment. Closing Date/Time: Open until filled

Customer Service Representative

City of Taylor, MI Taylor, Michigan, United States

The Customer Service Representative works under the direction of the Call Center/Customer Service Manager. The CSR will be responsible for providing excellent customer service to City of Taylor taxpayers, both business and residential; non-taxpayers who reside in Taylor and request city services; and non-Taylor citizens desiring Taylor services related to living, working and opening a business in the city. The customer interface will take place in person and via phone. Employees may be assigned other duties as determined by management. Essential duties will include, but are not limited to: Answer inquiries professionally Handle and resolve customer complaints Research required information using available resources Troubleshoot problems Identify and escalate priority issues Route calls to appropriate resource Provide information Complete call logs and reports Initiate customer requests Follow up with customers to determine satisfaction with provided services Conduct outbound research calls to collect customer service needs and information Qualifications Must be available to work scheduled shifts Monday through Friday from 9:00 a.m. until 5:00 p.m. High School Diploma Knowledge of Microsoft Word and Excel Ability to enter data while on phone Ability to maneuver through various software programs simultaneously Ability to use search tools, browsers, email, attach files, scan, and fax Experience with customer relationship management processes and software Complete applicable skills test during the interview process Possess strong oral/written communication skills Possess ability to work independently Possess a high sense of integrity and ethics Trustworthy Ability to accept performance feedback Self-developer striving for continuous improvement Goal and deadline oriented Adaptable to change Detail oriented Team oriented Your application will be reviewed to determine if you meet the minimum qualifications. Candidates who meet the minimum qualifications will be contacted regarding the next steps in the application process. Thank you for your interest in the City of Taylor. The City of Taylor is an equal opportunity employer and complies with all laws prohibiting discrimination on the basis of such factors as race, color, age, sex, national origin, religion, citizenship, handicap, height, weight and marital status. Under the State Persons With Disabilities Act and the Federal Americans With Disabilities Act, an employer has a legal obligation to accommodate an employee's or job applicant's disability unless the accommodation would impose an undue hardship on the employer. A person with a disability may allege a violation against an employer regarding a failure to accommodate his or her condition under Michigan law only if the person notifies the employer in writing of the need for accommodation within 182 days after the date the person knew or reasonably should have known that an accommodation was needed.

Jun 01, 2020

Full Time

The Customer Service Representative works under the direction of the Call Center/Customer Service Manager. The CSR will be responsible for providing excellent customer service to City of Taylor taxpayers, both business and residential; non-taxpayers who reside in Taylor and request city services; and non-Taylor citizens desiring Taylor services related to living, working and opening a business in the city. The customer interface will take place in person and via phone. Employees may be assigned other duties as determined by management. Essential duties will include, but are not limited to: Answer inquiries professionally Handle and resolve customer complaints Research required information using available resources Troubleshoot problems Identify and escalate priority issues Route calls to appropriate resource Provide information Complete call logs and reports Initiate customer requests Follow up with customers to determine satisfaction with provided services Conduct outbound research calls to collect customer service needs and information Qualifications Must be available to work scheduled shifts Monday through Friday from 9:00 a.m. until 5:00 p.m. High School Diploma Knowledge of Microsoft Word and Excel Ability to enter data while on phone Ability to maneuver through various software programs simultaneously Ability to use search tools, browsers, email, attach files, scan, and fax Experience with customer relationship management processes and software Complete applicable skills test during the interview process Possess strong oral/written communication skills Possess ability to work independently Possess a high sense of integrity and ethics Trustworthy Ability to accept performance feedback Self-developer striving for continuous improvement Goal and deadline oriented Adaptable to change Detail oriented Team oriented Your application will be reviewed to determine if you meet the minimum qualifications. Candidates who meet the minimum qualifications will be contacted regarding the next steps in the application process. Thank you for your interest in the City of Taylor. The City of Taylor is an equal opportunity employer and complies with all laws prohibiting discrimination on the basis of such factors as race, color, age, sex, national origin, religion, citizenship, handicap, height, weight and marital status. Under the State Persons With Disabilities Act and the Federal Americans With Disabilities Act, an employer has a legal obligation to accommodate an employee's or job applicant's disability unless the accommodation would impose an undue hardship on the employer. A person with a disability may allege a violation against an employer regarding a failure to accommodate his or her condition under Michigan law only if the person notifies the employer in writing of the need for accommodation within 182 days after the date the person knew or reasonably should have known that an accommodation was needed.

CONSULTING SPECIALIST, M.D.

LOS ANGELES COUNTY Los Angeles, California, United States

ORIGINAL POSTING DATE: 3/12/2011 Until the needs of the service are met and is subject to closure without prior notice. EXAM NUMBER: Y5471F TYPE OF RECRUITMENT Open Competitive Job Opportunity REBULLETIN INFORMATION: THIS ANNOUNCEMENT IS A REBULLETIN TO UPDATE THE SALARY INFORMATION. PERSONS WHO HAVE APPLIED WITHIN THE LAST 12 MONTHS NEED NOT REAPPLY, BUT MAY SUBMIT ADDITIONAL INFORMATION IF THEY WISH. THE INFORMATION MUST CONTAIN THE CORRECT EXAM NUMBER AND NAME. HOURLY PAY RATE UPDATE INFORMATION: The hourly rate change applies to both new hires and to existing employees. DEFINITION: Positions allocable to this class provide specialized consultative services on a per visit basis. Essential Job Functions Performs medical services in a specialized field. Provides specialized consultation to other physicians and related professional personnel. Requirements SELECTION REQUIREMENTS: Completion of a residency approved by an American Specialty Board in one or more specialties* or equivalent training.** *Residencies may include: Preventive Medicine Internal Medicine Pediatrics Dermatology Family Practice Neurology Physical Medicine and Rehabilitation Psychiatry Emergency Medicine Neurosurgery Thoracic Surgery OB-GYN Pathology General Surgery ENT Urology Ophthalmology Radiology Anesthesiology Orthopedics Plastic Surgery Nuclear Medicine LICENSE: California State Physician and Surgeon's Certificate authorized by the Board of Medical Examiners of the State of California. A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS II: Light: Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved. SPECIAL REQUIREMENT INFORMATION: **Equivalent training is defined as that training which the appropriate American Certifying Board formally recognizes in writing as being equivalent. Equivalent training for appointments to the specialty of Emergency Medicine will be that training and/or experience approved by the Director of Health Services. Information pertaining to the completion of residency program Applicants who will successfully complete their medical residency program approved by an American Specialty Board within 6 (six) months of filing may compete in this examination; however, the names of such candidates will be withheld from the certification list pending receipt of certification for completion of the required residency program. Applicants who have completed a residency training program approved by the American Specialty Board MUST attach a legible copy of their certificate of completion to the application at the time of filing or fax it to (323) 869-0942 within 15 calendar days from filing online. Information pertaining to the required California State Physician and Surgeon's Certificate. Applicants who have the required California State Physician and Surgeon's Certificate authorized by the Board of Medical Examiners of the State of California must attach a legible copy of their certificate to the application at the time of filing or fax it to (323) 869-0942 within 15 calendar days from filing online. The required license and/or certificate MUST be current and unrestricted; conditional, provisional, probationary or restricted licenses and/or certificates will NOT be accepted. Applicants who do not possess a California State Physician and Surgeon's Certificate at the time of filing may compete in this examination; however, the names of such candidates will be withheld from the certification list pending receipt of the required California State Physician and Surgeon's Certificate authorized by the Board of Medical Examiners of the State of California. Additional Information EXAMINATION CONTENT: This examination will consist of an evaluation of training and experience based upon application information weighed 100%. Candidates must achieve a passing score of 70% or higher on the examination in order to be placed on the eligible register. ELIGIBILITY INFORMATION: Applications will be processed on an "as-received" basis and those receiving a passing score will be promulgated to the eligible register accordingly. The names of candidates receiving a passing grade on the examination will be placed on the Eligible Register and will appear in the order of their score group for a period of six (6) months following the date of eligibility. No person may compete in this examination more than once every six (6) months. VACANCY INFORMATION: The resulting eligible register will be used to fill vacancies throughout the Department of Health Services as they occur. SPECIAL INFORMATION: Appointees may be required to work any shift including evenings, nights, weekends, and holidays. AVAILABLE SHIFT: Any APPLICATION AND FILING INFORMATION: APPLICATIONS MUST BE FILED ONLINE ONLY. APPLICATION SUBMITTED BY U.S. MAIL, FAX OR IN PERSON WILL NOT BE ACCEPTED. Apply online by clicking on the "Apply" tab for this posting. You can also track the status of your application using the website. All information is subject to verification. We may reject your application at any time during the examination and hiring process, including after appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Utilizing VERBIAGE from the Class Specification and Selection Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED . This examination will remain open until the needs of the service are met. Application filing may be suspended at any time with or without advance notice. Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the requirements. Provide any relevant education, training, and experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, description of work performed and salary earned. If your application is incomplete, it will be rejected. Applications electronically received after 5:00 p.m., PST, on the last day of filing will not be accepted. NOTE: If you are unable to attach required documents, you must fax them to (323) 869-0942 or e-mail the documents to the exam analyst within 15 calendar days of filing online . Please include the exam number and the exam title. SOCIAL SECURITY NUMBER: All applications must enter a valid social security number at the time of filing. Entering anything other than a valid social security number (i.e. 000-00-0000, 111-11-1111. etc.) will result in an automatic rejection of your application. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For Candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID AND PASSWORD: All applicants must file their applications online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record. DEPARTMENT CONTACT Meri Snkhchyan, Exam Analyst (323) 914-8023 msnkhchyan@dhs.lacounty.gov ADA COORDINATOR PHONE: (323) 869-7124 CALIFORNIA RELAY SERVICES PHONE: (800) 735-2922 Closing Date/Time:

Jun 01, 2020

Full Time

ORIGINAL POSTING DATE: 3/12/2011 Until the needs of the service are met and is subject to closure without prior notice. EXAM NUMBER: Y5471F TYPE OF RECRUITMENT Open Competitive Job Opportunity REBULLETIN INFORMATION: THIS ANNOUNCEMENT IS A REBULLETIN TO UPDATE THE SALARY INFORMATION. PERSONS WHO HAVE APPLIED WITHIN THE LAST 12 MONTHS NEED NOT REAPPLY, BUT MAY SUBMIT ADDITIONAL INFORMATION IF THEY WISH. THE INFORMATION MUST CONTAIN THE CORRECT EXAM NUMBER AND NAME. HOURLY PAY RATE UPDATE INFORMATION: The hourly rate change applies to both new hires and to existing employees. DEFINITION: Positions allocable to this class provide specialized consultative services on a per visit basis. Essential Job Functions Performs medical services in a specialized field. Provides specialized consultation to other physicians and related professional personnel. Requirements SELECTION REQUIREMENTS: Completion of a residency approved by an American Specialty Board in one or more specialties* or equivalent training.** *Residencies may include: Preventive Medicine Internal Medicine Pediatrics Dermatology Family Practice Neurology Physical Medicine and Rehabilitation Psychiatry Emergency Medicine Neurosurgery Thoracic Surgery OB-GYN Pathology General Surgery ENT Urology Ophthalmology Radiology Anesthesiology Orthopedics Plastic Surgery Nuclear Medicine LICENSE: California State Physician and Surgeon's Certificate authorized by the Board of Medical Examiners of the State of California. A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS II: Light: Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved. SPECIAL REQUIREMENT INFORMATION: **Equivalent training is defined as that training which the appropriate American Certifying Board formally recognizes in writing as being equivalent. Equivalent training for appointments to the specialty of Emergency Medicine will be that training and/or experience approved by the Director of Health Services. Information pertaining to the completion of residency program Applicants who will successfully complete their medical residency program approved by an American Specialty Board within 6 (six) months of filing may compete in this examination; however, the names of such candidates will be withheld from the certification list pending receipt of certification for completion of the required residency program. Applicants who have completed a residency training program approved by the American Specialty Board MUST attach a legible copy of their certificate of completion to the application at the time of filing or fax it to (323) 869-0942 within 15 calendar days from filing online. Information pertaining to the required California State Physician and Surgeon's Certificate. Applicants who have the required California State Physician and Surgeon's Certificate authorized by the Board of Medical Examiners of the State of California must attach a legible copy of their certificate to the application at the time of filing or fax it to (323) 869-0942 within 15 calendar days from filing online. The required license and/or certificate MUST be current and unrestricted; conditional, provisional, probationary or restricted licenses and/or certificates will NOT be accepted. Applicants who do not possess a California State Physician and Surgeon's Certificate at the time of filing may compete in this examination; however, the names of such candidates will be withheld from the certification list pending receipt of the required California State Physician and Surgeon's Certificate authorized by the Board of Medical Examiners of the State of California. Additional Information EXAMINATION CONTENT: This examination will consist of an evaluation of training and experience based upon application information weighed 100%. Candidates must achieve a passing score of 70% or higher on the examination in order to be placed on the eligible register. ELIGIBILITY INFORMATION: Applications will be processed on an "as-received" basis and those receiving a passing score will be promulgated to the eligible register accordingly. The names of candidates receiving a passing grade on the examination will be placed on the Eligible Register and will appear in the order of their score group for a period of six (6) months following the date of eligibility. No person may compete in this examination more than once every six (6) months. VACANCY INFORMATION: The resulting eligible register will be used to fill vacancies throughout the Department of Health Services as they occur. SPECIAL INFORMATION: Appointees may be required to work any shift including evenings, nights, weekends, and holidays. AVAILABLE SHIFT: Any APPLICATION AND FILING INFORMATION: APPLICATIONS MUST BE FILED ONLINE ONLY. APPLICATION SUBMITTED BY U.S. MAIL, FAX OR IN PERSON WILL NOT BE ACCEPTED. Apply online by clicking on the "Apply" tab for this posting. You can also track the status of your application using the website. All information is subject to verification. We may reject your application at any time during the examination and hiring process, including after appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Utilizing VERBIAGE from the Class Specification and Selection Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED . This examination will remain open until the needs of the service are met. Application filing may be suspended at any time with or without advance notice. Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the requirements. Provide any relevant education, training, and experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, description of work performed and salary earned. If your application is incomplete, it will be rejected. Applications electronically received after 5:00 p.m., PST, on the last day of filing will not be accepted. NOTE: If you are unable to attach required documents, you must fax them to (323) 869-0942 or e-mail the documents to the exam analyst within 15 calendar days of filing online . Please include the exam number and the exam title. SOCIAL SECURITY NUMBER: All applications must enter a valid social security number at the time of filing. Entering anything other than a valid social security number (i.e. 000-00-0000, 111-11-1111. etc.) will result in an automatic rejection of your application. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For Candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID AND PASSWORD: All applicants must file their applications online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record. DEPARTMENT CONTACT Meri Snkhchyan, Exam Analyst (323) 914-8023 msnkhchyan@dhs.lacounty.gov ADA COORDINATOR PHONE: (323) 869-7124 CALIFORNIA RELAY SERVICES PHONE: (800) 735-2922 Closing Date/Time:

Client Services Practitioner - I

PLACER COUNTY, CA Placer County, CA, United States

Introduction This continuous recruitment will remain open for the calendar year, or until the final filing date, whichever occurs first. The eligible list established from this continuous recruitment will expire by the end of the calendar year. Applicants will be eligible to reapply and take an examination if a new recruitment opens the following calendar year. Applications in this recruitment are screened on a weekly basis. This recruitment may be used to fill both open and promotional vacancies in various County departments as they arise, subject to specific position requirements. In order to qualify for this recruitment, the required degree must be obtained by date of appointment. If you are in your final semester, please apply. *Temporary/Extra Help assignments are limited to working 28 hours per week with a cap of 999 hours or 960 hours for CalPERS retired annuitants in a fiscal year and are not eligible for benefits. Extra-help appointments made from this eligible list may transition to permanent status, should vacancies arise. Upon successful completion of a foreign language proficiency exam, an additional 5% bilingual pay will be paid to employees who use a second language on a regular basis in the normal course of business. Click here for more information on Spanish bilingual opportunities. POSITION INFORMATION Placer County Health and Human Services is currently recruiting for permanent and extra-help/temporary positions in the classification Client Services Practitioner I (Master Degree Social Worker/Clinician). Assignments are in the following services areas within Adult System of Care, Children's System of Care and Public Health divisions: Child Welfare Services Mental Health Substance Use Disorders Homeless Services Employment Older Adult Services Public Health Whole Person Care (physical, behavioral health and social services) Emergency After-Hours/Child Protective Services Response Co-Occurring Diagnosis Criminogenic/Forensic Perinatal Wraparound (Children Services) Adoption/Permanency This is an entry level position and applicants are encouraged to include relevant education and a description of professional social work and/or child welfare experience when responding to the supplemental questionnaire. Your application materials and assignment preference(s) may be used by the hiring authority when selecting candidates to interview. Client Services Practitioners perform a broad spectrum of duties ranging from providing direct services/case management support to those faced with difficult situations, emotional stresses, or significant changes in their lives to clinically diagnosing emotional, behavioral or mental health disorders in individuals. Not only do Client Services Practitioners assist individuals to cope with the situation at hand, they advocate for them and seek out valuable resources and other means of support for the affected person(s). DEFINITION To provide responsible and professional social services and/or clinical treatment of an advanced nature to a variety of clients with identified needs including clients with mental health concerns, diagnosed mentally ill clients, substance abusers and/or clients who are homeless; to provide counseling to individuals and groups; to perform crisis intervention as appropriate; to participate in the development and implementation of various treatment and outreach services; to investigate, supervise and to place minors in need of protective services; to provide outreach engagement; to develop, coordinate and monitor community-based programs; and to function as an integral and supportive member of assigned departmental and multi-disciplinary team(s). DISTINGUISHING CHARACTERISTICS This is the entry level class in the Client Services Practitioner series. This class is distinguished from the journey level by the performance of the more routine tasks and duties assigned to positions within this series. Employees at this level are not expected to perform with the same independence of direction and judgment on matters allocated to the journey level class. Since this class is typically used as a training class, employees may have only limited or no directly related work experience. Employees work under general supervision while learning job tasks. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from a program supervisor or other designated management position. May receive technical and functional supervision from a Senior Client Services Practitioner. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Develop and administer long or short term treatment plans requiring comprehensive professional knowledge with the goal of improving or restoring individual or family functioning; may include clinical treatments and may determine appropriate method of treatment intervention including program modification. Participate in and/or conduct comprehensive individual and family psychosocial assessments for problem identification and diagnosis; determine acuity of need and recommend appropriate program placement; provide crisis counseling to include authorization for 72-hour emergency in-patient admission as necessary. Prepare and present clinical and/or case management documentation for review by multi-disciplinary team; provide on-going consultation and systematic support for the team in its implementation of treatment programs and individual treatment plans and/or case management. Investigate, intervene and provide a variety of professional services to children or other special needs clients, in circumstances in which the client's physical or emotional welfare is involved including cases of neglect, emotional/behavioral problems, physical/mental disabilities, child welfare, court services, or other conditions that may adversely affect the client. Participate in and/or conduct group, family and individual therapy to include marital and/or family counseling as appropriate to effect positive rehabilitation, solutions, and/or life improvements. Provide highly skilled professional services in counseling, adult and child protective services, family services, community organization, social research and related areas. Perform case management duties including treatment plan monitoring, advocacy, referral and linkage to other needed services and crisis interventions; establish and maintain casework records and documents in accordance with departmental and statutory regulations and procedures; and prepare relevant correspondence and reports, including court reports and/or testimony. Provide outreach, education, and professional consultation to the community, the general public, as well as public and private agencies; conduct training workshops and/or presentations to clients, care providers, community groups, referrals, and the general public. Provide operational oversight of residential facilities or community-based programs to include the administration of budgets as assigned; prepare grant proposals and reports and monitor program activities and expenditures. Conduct home visits; transport clients; and assist with client's financial, budget and daily living activities as appropriate. Develop, maintain and participate in an inter-agency and community networking/referral system; evaluate client needs relative to appropriate program referrals; maintain close communication with contract providers and community service agencies to ensure treatment plan and client needs are being met in a successful manner. Build and maintain positive working relationships with co-workers, other County employees, community resources, clients, and the general public utilizing principles of effective customer service. Perform related duties as assigned. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Experience and Training: Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: One year of providing mental health services, social service casework or counseling is desirable. Training: A Master's degree from an accredited college or university with major course work in social work, psychology or counseling, which meets the eligibility requirements for licensure as a Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT) or Licensed Professional Clinical Counselor (LPCC) by the State Board of Behavioral Science Examiners must be obtained by date of appointment. License or Certificate: May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Principles and practices of social work as related to providing mental health, substance abuse services and treatment, child and adult protective services and the multi-disciplinary approach to treatment. Principles and practices used in the development of community-based programs providing treatment and social services. Accepted criteria for clinical diagnosis of emotional and mental disturbances as well as normal and abnormal emotional and mental development to include growth, development and living relationships. Develop and implement community-based programs in treatment and social service; coordinate and monitor program activities to ensure compliance with program outcomes. Principles and practices of casework, including objectives, clinical diagnosis and appropriate documentation. Psychosocial, family, individual and group therapy and counseling treatments and prevention strategies. Physical, social, mental and substance use disorders impact on individual personality and behaviors. Role of social service agencies, both public and private. Legal and regulatory issues related to the operation and delivery of a variety of client services to individuals and groups of all ages and special needs. Crisis intervention and conflict resolution practices, including management of assaultive behavior, and principles of social work related to child protective services and adult services, risk and safety assessments. Standard and accepted investigative and interviewing techniques and methods. Principles used in preparing grant proposals. Modern office procedures, practices and methods as well as designated computer hardware and software and its applications. Standard and accepted English usage, spelling, punctuation, and grammar in both oral and written forms. Ability to: Understand and carry out a variety of complex oral and written instructions in an independent manner. On a continuous basis, know and understand all aspects of the job and observe safety rules and practices; intermittently review work papers, reports and special projects; identify and problem solve client issues; identify and interpret technical and numerical information; observe and problem solve operational and technical policies and procedures; explain applicable department policies and procedures to applicants and clients. On a continuous basis, sit for long periods of time or while driving; intermittently walk, stand, bend, squat, kneel while retrieving or returning files, documents and supplies and making copies; walk, stand, bend, squat, kneel, climb or twist while conducting home/site visits or transporting client; twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone and write or use a keyboard to communicate through written means; see and hear with sufficient acuity to observe and assess physical condition and living environment of client; and lift moderate weight. Identify and conceptualize multiple cause situations and possible consequences; evaluate potential treatment/solutions; determine and initiate most effective course of action. Relate effectively and positively with assigned clients to establish trust and rapport; display empathy. Coordinate and prioritize work and timelines effectively for self and others. Work with various cultural and ethnic groups in a tactful and effective manner. Obtain relevant information through interviews, observations, and the application of standard research methodologies. Perform mathematical calculations accurately to include routine statistical analysis. Use a personal computer and office equipment necessary for successful job performance. Work weekend and evening shifts as needs of program and/or clients require. Establish and maintain effective working relationships with those contacted in the performance of required duties. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to the supplemental questionnaire, the applicant's education, training and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph) and/or be bonded. Additionally, positions in law enforcement classifications, and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list(s) resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please Click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race, color, ancestry, religion, national origin, physical disability (Including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including pregnancy, childbirth and related medical conditions), or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. BENEFITS Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view Professional benefits For more information regarding the benefits Placer County has to offer please visit Placer County's Human Resources website. Closing Date/Time: Continuous

Jun 01, 2020

Full Time

Introduction This continuous recruitment will remain open for the calendar year, or until the final filing date, whichever occurs first. The eligible list established from this continuous recruitment will expire by the end of the calendar year. Applicants will be eligible to reapply and take an examination if a new recruitment opens the following calendar year. Applications in this recruitment are screened on a weekly basis. This recruitment may be used to fill both open and promotional vacancies in various County departments as they arise, subject to specific position requirements. In order to qualify for this recruitment, the required degree must be obtained by date of appointment. If you are in your final semester, please apply. *Temporary/Extra Help assignments are limited to working 28 hours per week with a cap of 999 hours or 960 hours for CalPERS retired annuitants in a fiscal year and are not eligible for benefits. Extra-help appointments made from this eligible list may transition to permanent status, should vacancies arise. Upon successful completion of a foreign language proficiency exam, an additional 5% bilingual pay will be paid to employees who use a second language on a regular basis in the normal course of business. Click here for more information on Spanish bilingual opportunities. POSITION INFORMATION Placer County Health and Human Services is currently recruiting for permanent and extra-help/temporary positions in the classification Client Services Practitioner I (Master Degree Social Worker/Clinician). Assignments are in the following services areas within Adult System of Care, Children's System of Care and Public Health divisions: Child Welfare Services Mental Health Substance Use Disorders Homeless Services Employment Older Adult Services Public Health Whole Person Care (physical, behavioral health and social services) Emergency After-Hours/Child Protective Services Response Co-Occurring Diagnosis Criminogenic/Forensic Perinatal Wraparound (Children Services) Adoption/Permanency This is an entry level position and applicants are encouraged to include relevant education and a description of professional social work and/or child welfare experience when responding to the supplemental questionnaire. Your application materials and assignment preference(s) may be used by the hiring authority when selecting candidates to interview. Client Services Practitioners perform a broad spectrum of duties ranging from providing direct services/case management support to those faced with difficult situations, emotional stresses, or significant changes in their lives to clinically diagnosing emotional, behavioral or mental health disorders in individuals. Not only do Client Services Practitioners assist individuals to cope with the situation at hand, they advocate for them and seek out valuable resources and other means of support for the affected person(s). DEFINITION To provide responsible and professional social services and/or clinical treatment of an advanced nature to a variety of clients with identified needs including clients with mental health concerns, diagnosed mentally ill clients, substance abusers and/or clients who are homeless; to provide counseling to individuals and groups; to perform crisis intervention as appropriate; to participate in the development and implementation of various treatment and outreach services; to investigate, supervise and to place minors in need of protective services; to provide outreach engagement; to develop, coordinate and monitor community-based programs; and to function as an integral and supportive member of assigned departmental and multi-disciplinary team(s). DISTINGUISHING CHARACTERISTICS This is the entry level class in the Client Services Practitioner series. This class is distinguished from the journey level by the performance of the more routine tasks and duties assigned to positions within this series. Employees at this level are not expected to perform with the same independence of direction and judgment on matters allocated to the journey level class. Since this class is typically used as a training class, employees may have only limited or no directly related work experience. Employees work under general supervision while learning job tasks. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from a program supervisor or other designated management position. May receive technical and functional supervision from a Senior Client Services Practitioner. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Develop and administer long or short term treatment plans requiring comprehensive professional knowledge with the goal of improving or restoring individual or family functioning; may include clinical treatments and may determine appropriate method of treatment intervention including program modification. Participate in and/or conduct comprehensive individual and family psychosocial assessments for problem identification and diagnosis; determine acuity of need and recommend appropriate program placement; provide crisis counseling to include authorization for 72-hour emergency in-patient admission as necessary. Prepare and present clinical and/or case management documentation for review by multi-disciplinary team; provide on-going consultation and systematic support for the team in its implementation of treatment programs and individual treatment plans and/or case management. Investigate, intervene and provide a variety of professional services to children or other special needs clients, in circumstances in which the client's physical or emotional welfare is involved including cases of neglect, emotional/behavioral problems, physical/mental disabilities, child welfare, court services, or other conditions that may adversely affect the client. Participate in and/or conduct group, family and individual therapy to include marital and/or family counseling as appropriate to effect positive rehabilitation, solutions, and/or life improvements. Provide highly skilled professional services in counseling, adult and child protective services, family services, community organization, social research and related areas. Perform case management duties including treatment plan monitoring, advocacy, referral and linkage to other needed services and crisis interventions; establish and maintain casework records and documents in accordance with departmental and statutory regulations and procedures; and prepare relevant correspondence and reports, including court reports and/or testimony. Provide outreach, education, and professional consultation to the community, the general public, as well as public and private agencies; conduct training workshops and/or presentations to clients, care providers, community groups, referrals, and the general public. Provide operational oversight of residential facilities or community-based programs to include the administration of budgets as assigned; prepare grant proposals and reports and monitor program activities and expenditures. Conduct home visits; transport clients; and assist with client's financial, budget and daily living activities as appropriate. Develop, maintain and participate in an inter-agency and community networking/referral system; evaluate client needs relative to appropriate program referrals; maintain close communication with contract providers and community service agencies to ensure treatment plan and client needs are being met in a successful manner. Build and maintain positive working relationships with co-workers, other County employees, community resources, clients, and the general public utilizing principles of effective customer service. Perform related duties as assigned. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Experience and Training: Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: One year of providing mental health services, social service casework or counseling is desirable. Training: A Master's degree from an accredited college or university with major course work in social work, psychology or counseling, which meets the eligibility requirements for licensure as a Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT) or Licensed Professional Clinical Counselor (LPCC) by the State Board of Behavioral Science Examiners must be obtained by date of appointment. License or Certificate: May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Principles and practices of social work as related to providing mental health, substance abuse services and treatment, child and adult protective services and the multi-disciplinary approach to treatment. Principles and practices used in the development of community-based programs providing treatment and social services. Accepted criteria for clinical diagnosis of emotional and mental disturbances as well as normal and abnormal emotional and mental development to include growth, development and living relationships. Develop and implement community-based programs in treatment and social service; coordinate and monitor program activities to ensure compliance with program outcomes. Principles and practices of casework, including objectives, clinical diagnosis and appropriate documentation. Psychosocial, family, individual and group therapy and counseling treatments and prevention strategies. Physical, social, mental and substance use disorders impact on individual personality and behaviors. Role of social service agencies, both public and private. Legal and regulatory issues related to the operation and delivery of a variety of client services to individuals and groups of all ages and special needs. Crisis intervention and conflict resolution practices, including management of assaultive behavior, and principles of social work related to child protective services and adult services, risk and safety assessments. Standard and accepted investigative and interviewing techniques and methods. Principles used in preparing grant proposals. Modern office procedures, practices and methods as well as designated computer hardware and software and its applications. Standard and accepted English usage, spelling, punctuation, and grammar in both oral and written forms. Ability to: Understand and carry out a variety of complex oral and written instructions in an independent manner. On a continuous basis, know and understand all aspects of the job and observe safety rules and practices; intermittently review work papers, reports and special projects; identify and problem solve client issues; identify and interpret technical and numerical information; observe and problem solve operational and technical policies and procedures; explain applicable department policies and procedures to applicants and clients. On a continuous basis, sit for long periods of time or while driving; intermittently walk, stand, bend, squat, kneel while retrieving or returning files, documents and supplies and making copies; walk, stand, bend, squat, kneel, climb or twist while conducting home/site visits or transporting client; twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone and write or use a keyboard to communicate through written means; see and hear with sufficient acuity to observe and assess physical condition and living environment of client; and lift moderate weight. Identify and conceptualize multiple cause situations and possible consequences; evaluate potential treatment/solutions; determine and initiate most effective course of action. Relate effectively and positively with assigned clients to establish trust and rapport; display empathy. Coordinate and prioritize work and timelines effectively for self and others. Work with various cultural and ethnic groups in a tactful and effective manner. Obtain relevant information through interviews, observations, and the application of standard research methodologies. Perform mathematical calculations accurately to include routine statistical analysis. Use a personal computer and office equipment necessary for successful job performance. Work weekend and evening shifts as needs of program and/or clients require. Establish and maintain effective working relationships with those contacted in the performance of required duties. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to the supplemental questionnaire, the applicant's education, training and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph) and/or be bonded. Additionally, positions in law enforcement classifications, and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list(s) resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please Click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race, color, ancestry, religion, national origin, physical disability (Including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including pregnancy, childbirth and related medical conditions), or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. BENEFITS Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view Professional benefits For more information regarding the benefits Placer County has to offer please visit Placer County's Human Resources website. Closing Date/Time: Continuous

Client Services Practitioner - II

PLACER COUNTY, CA Placer County, CA, United States

Introduction This continuous recruitment will remain open for the calendar year, or until the final filing date, whichever occurs first. The eligible list established from this continuous recruitment will expire by the end of the calendar year. Applicants will be eligible to reapply and take an examination if a new recruitment opens the following calendar year. Applications in this recruitment are screened on a weekly basis. This recruitment may be used to fill both open and promotional vacancies in various County departments as they arise, subject to specific position requirements. In order to qualify for this recruitment, the required degree must be obtained by date of appointment. If you are in your final semester, please apply. *Temporary/Extra Help assignments are limited to working 28 hours per week with a cap of 999 hours or 960 hours for CalPERS retired annuitants in a fiscal year and are not eligible for benefits. Extra-help appointments made from this eligible list may transition to permanent status, should vacancies arise. Upon successful completion of a foreign language proficiency exam, an additional 5% bilingual pay will be paid to employees who use a second language on a regular basis in the normal course of business. Click here for more information on Spanish bilingual opportunities. POSITION INFORMATION Placer County Health and Human Services is currently recruiting for permanent and extra-help/temporary positions in the classification Client Services Practitioner II (Master Degree Social Worker/Clinician). Assignments are in the following services areas within Adult System of Care, Children's System of Care and Public Health divisions: Child Welfare Services Mental Health Substance Use Disorders Homeless Services Employment Older Adult Services Public Health Whole Person Care (physical, behavioral health and social services) Emergency After-Hours/Child Protective Services Response Co-Occurring Diagnosis Criminogenic/Forensic Perinatal Wraparound (Children Services) Adoption/Permanency This is an entry level position and applicants are encouraged to include relevant education and a description of professional social work and/or child welfare experience when responding to the supplemental questionnaire. Your application materials and assignment preference(s) may be used by the hiring authority when selecting candidates to interview. Client Services Practitioners perform a broad spectrum of duties ranging from providing direct services/case management support to those faced with difficult situations, emotional stresses, or significant changes in their lives to clinically diagnosing emotional, behavioral or mental health disorders in individuals. Not only do Client Services Practitioners assist individuals to cope with the situation at hand, they advocate for them and seek out valuable resources and other means of support for the affected person(s). DEFINITION To provide responsible and professional social services and/or clinical treatment of an advanced nature to a variety of clients with identified needs including clients with mental health concerns, diagnosed mentally ill clients, substance abusers and/or clients who are homeless; to provide counseling to individuals and groups; to perform crisis intervention as appropriate; to participate in the development and implementation of various treatment and outreach services; to investigate, supervise and to place minors in need of protective services; to provide outreach engagement; to develop, coordinate and monitor community-based programs; and to function as an integral and supportive member of assigned departmental and multi-disciplinary team(s). DISTINGUISHING CHARACTERISTICS This is the full journey level class within the Client Services Practitioner series. This class is distinguished from the Client Services Practitioner I by the assignment of the full range of duties. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies within the work unit. Positions in this class are flexibly staffed and are normally filled by advancement from the entry level. SUPERVISION RECEIVED AND EXERCISED Receives direction from a program supervisor or other designated management position. May exercise technical and functional supervision over clerical, technical, para-professional and/or other professional staff. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Develop and administer long or short term treatment plans requiring comprehensive professional knowledge with the goal of improving or restoring individual or family functioning; may include clinical treatments and may determine appropriate method of treatment intervention including program modification. Participate in and/or conduct comprehensive individual and family psychosocial assessments for problem identification and diagnosis; determine acuity of need and recommend appropriate program placement; provide crisis counseling to include authorization for 72-hour emergency in-patient admission as necessary. Prepare and present clinical and/or case management documentation for review by multi-disciplinary team; provide on-going consultation and systematic support for the team in its implementation of treatment programs and individual treatment plans and/or case management. Investigate, intervene and provide a variety of professional services to children or other special needs clients, in circumstances in which the client's physical or emotional welfare is involved including cases of neglect, emotional/behavioral problems, physical/mental disabilities, child welfare, court services, or other conditions that may adversely affect the client. Participate in and/or conduct group, family and individual therapy to include marital and/or family counseling as appropriate to effect positive rehabilitation, solutions, and/or life improvements. Provide highly skilled professional services in counseling, adult and child protective services, family services, community organization, social research and related areas. Perform case management duties including treatment plan monitoring, advocacy, referral and linkage to other needed services and crisis interventions; establish and maintain casework records and documents in accordance with departmental and statutory regulations and procedures; and prepare relevant correspondence and reports, including court reports and/or testimony. Provide outreach, education, and professional consultation to the community, the general public, as well as public and private agencies; conduct training workshops and/or presentations to clients, care providers, community groups, referrals, and the general public. Provide operational oversight of residential facilities or community-based programs to include the administration of budgets as assigned; prepare grant proposals and reports and monitor program activities and expenditures. Conduct home visits; transport clients; and assist with client's financial, budget and daily living activities as appropriate. Develop, maintain and participate in an inter-agency and community networking/referral system; evaluate client needs relative to appropriate program referrals; maintain close communication with contract providers and community service agencies to ensure treatment plan and client needs are being met in a successful manner. Build and maintain positive working relationships with co-workers, other County employees, community resources, clients, and the general public utilizing principles of effective customer service. Perform related duties as assigned. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Experience and Training: Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: Two years of responsible casework or clinical experience performing duties similar to a Client Services Practitioner I with Placer County. Training: A Master's degree from an accredited college or university with major course work in social work, psychology or counseling which meets the eligibility requirements for licensure as a Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT) or Licensed Professional Clinical Counselor (LPCC) by the State Board of Behavioral Science Examiners. License or Certificate: May require possession of a State of California license as a Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), or Licensed Professional Clinical Counselor (LPCC). KNOWLEDGE, SKILLS, AND ABILITIES Client Services Practitioner I Knowledge of: Principles and practices of social work as related to providing mental health, substance abuse services and treatment, child and adult protective services and the multi-disciplinary approach to treatment. Principles and practices used in the development of community-based programs providing treatment and social services. Accepted criteria for clinical diagnosis of emotional and mental disturbances as well as normal and abnormal emotional and mental development to include growth, development and living relationships. Develop and implement community-based programs in treatment and social service; coordinate and monitor program activities to ensure compliance with program outcomes. Principles and practices of casework, including objectives, clinical diagnosis and appropriate documentation. Psychosocial, family, individual and group therapy and counseling treatments and prevention strategies. Physical, social, mental and substance use disorders impact on individual personality and behaviors. Role of social service agencies, both public and private. Legal and regulatory issues related to the operation and delivery of a variety of client services to individuals and groups of all ages and special needs. Crisis intervention and conflict resolution practices, including management of assaultive behavior, and principles of social work related to child protective services and adult services, risk and safety assessments. Standard and accepted investigative and interviewing techniques and methods. Principles used in preparing grant proposals. Modern office procedures, practices and methods as well as designated computer hardware and software and its applications. Standard and accepted English usage, spelling, punctuation, and grammar in both oral and written forms. Ability to: Understand and carry out a variety of complex oral and written instructions in an independent manner. On a continuous basis, know and understand all aspects of the job and observe safety rules and practices; intermittently review work papers, reports and special projects; identify and problem solve client issues; identify and interpret technical and numerical information; observe and problem solve operational and technical policies and procedures; explain applicable department policies and procedures to applicants and clients. On a continuous basis, sit for long periods of time or while driving; intermittently walk, stand, bend, squat, kneel while retrieving or returning files, documents and supplies and making copies; walk, stand, bend, squat, kneel, climb or twist while conducting home/site visits or transporting client; twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone and write or use a keyboard to communicate through written means; see and hear with sufficient acuity to observe and assess physical condition and living environment of client; and lift moderate weight. Identify and conceptualize multiple cause situations and possible consequences; evaluate potential treatment/solutions; determine and initiate most effective course of action. Relate effectively and positively with assigned clients to establish trust and rapport; display empathy. Coordinate and prioritize work and timelines effectively for self and others. Work with various cultural and ethnic groups in a tactful and effective manner. Obtain relevant information through interviews, observations, and the application of standard research methodologies. Perform mathematical calculations accurately to include routine statistical analysis. Use a personal computer and office equipment necessary for successful job performance. Work weekend and evening shifts as needs of program and/or clients require. Establish and maintain effective working relationships with those contacted in the performance of required duties. Client Services Practitioner II In addition to the qualifications for Client Services Practitioner I: Knowledge of: Policies and practices of County's Health and Human Services Department as it relates to assigned program area and client services. Community and consultative resources available, both public and private. Pertinent federal, state and local statutes and regulations governing public health and welfare services. Ability to: Develop appropriate treatment plans for a variety of client needs and situations. Perform a variety of professional duties in an independent manner to include all levels of problem-solving and decision-making models. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to the supplemental questionnaire, the applicant's education, training and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph) and/or be bonded. Additionally, positions in law enforcement classifications, and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list(s) resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please Click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race, color, ancestry, religion, national origin, physical disability (Including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including pregnancy, childbirth and related medical conditions), or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. BENEFITS Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view Professional benefits For more information regarding the benefits Placer County has to offer please visit Placer County's Human Resources website. Closing Date/Time: Continuous

Jun 01, 2020

Full Time

Introduction This continuous recruitment will remain open for the calendar year, or until the final filing date, whichever occurs first. The eligible list established from this continuous recruitment will expire by the end of the calendar year. Applicants will be eligible to reapply and take an examination if a new recruitment opens the following calendar year. Applications in this recruitment are screened on a weekly basis. This recruitment may be used to fill both open and promotional vacancies in various County departments as they arise, subject to specific position requirements. In order to qualify for this recruitment, the required degree must be obtained by date of appointment. If you are in your final semester, please apply. *Temporary/Extra Help assignments are limited to working 28 hours per week with a cap of 999 hours or 960 hours for CalPERS retired annuitants in a fiscal year and are not eligible for benefits. Extra-help appointments made from this eligible list may transition to permanent status, should vacancies arise. Upon successful completion of a foreign language proficiency exam, an additional 5% bilingual pay will be paid to employees who use a second language on a regular basis in the normal course of business. Click here for more information on Spanish bilingual opportunities. POSITION INFORMATION Placer County Health and Human Services is currently recruiting for permanent and extra-help/temporary positions in the classification Client Services Practitioner II (Master Degree Social Worker/Clinician). Assignments are in the following services areas within Adult System of Care, Children's System of Care and Public Health divisions: Child Welfare Services Mental Health Substance Use Disorders Homeless Services Employment Older Adult Services Public Health Whole Person Care (physical, behavioral health and social services) Emergency After-Hours/Child Protective Services Response Co-Occurring Diagnosis Criminogenic/Forensic Perinatal Wraparound (Children Services) Adoption/Permanency This is an entry level position and applicants are encouraged to include relevant education and a description of professional social work and/or child welfare experience when responding to the supplemental questionnaire. Your application materials and assignment preference(s) may be used by the hiring authority when selecting candidates to interview. Client Services Practitioners perform a broad spectrum of duties ranging from providing direct services/case management support to those faced with difficult situations, emotional stresses, or significant changes in their lives to clinically diagnosing emotional, behavioral or mental health disorders in individuals. Not only do Client Services Practitioners assist individuals to cope with the situation at hand, they advocate for them and seek out valuable resources and other means of support for the affected person(s). DEFINITION To provide responsible and professional social services and/or clinical treatment of an advanced nature to a variety of clients with identified needs including clients with mental health concerns, diagnosed mentally ill clients, substance abusers and/or clients who are homeless; to provide counseling to individuals and groups; to perform crisis intervention as appropriate; to participate in the development and implementation of various treatment and outreach services; to investigate, supervise and to place minors in need of protective services; to provide outreach engagement; to develop, coordinate and monitor community-based programs; and to function as an integral and supportive member of assigned departmental and multi-disciplinary team(s). DISTINGUISHING CHARACTERISTICS This is the full journey level class within the Client Services Practitioner series. This class is distinguished from the Client Services Practitioner I by the assignment of the full range of duties. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies within the work unit. Positions in this class are flexibly staffed and are normally filled by advancement from the entry level. SUPERVISION RECEIVED AND EXERCISED Receives direction from a program supervisor or other designated management position. May exercise technical and functional supervision over clerical, technical, para-professional and/or other professional staff. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Develop and administer long or short term treatment plans requiring comprehensive professional knowledge with the goal of improving or restoring individual or family functioning; may include clinical treatments and may determine appropriate method of treatment intervention including program modification. Participate in and/or conduct comprehensive individual and family psychosocial assessments for problem identification and diagnosis; determine acuity of need and recommend appropriate program placement; provide crisis counseling to include authorization for 72-hour emergency in-patient admission as necessary. Prepare and present clinical and/or case management documentation for review by multi-disciplinary team; provide on-going consultation and systematic support for the team in its implementation of treatment programs and individual treatment plans and/or case management. Investigate, intervene and provide a variety of professional services to children or other special needs clients, in circumstances in which the client's physical or emotional welfare is involved including cases of neglect, emotional/behavioral problems, physical/mental disabilities, child welfare, court services, or other conditions that may adversely affect the client. Participate in and/or conduct group, family and individual therapy to include marital and/or family counseling as appropriate to effect positive rehabilitation, solutions, and/or life improvements. Provide highly skilled professional services in counseling, adult and child protective services, family services, community organization, social research and related areas. Perform case management duties including treatment plan monitoring, advocacy, referral and linkage to other needed services and crisis interventions; establish and maintain casework records and documents in accordance with departmental and statutory regulations and procedures; and prepare relevant correspondence and reports, including court reports and/or testimony. Provide outreach, education, and professional consultation to the community, the general public, as well as public and private agencies; conduct training workshops and/or presentations to clients, care providers, community groups, referrals, and the general public. Provide operational oversight of residential facilities or community-based programs to include the administration of budgets as assigned; prepare grant proposals and reports and monitor program activities and expenditures. Conduct home visits; transport clients; and assist with client's financial, budget and daily living activities as appropriate. Develop, maintain and participate in an inter-agency and community networking/referral system; evaluate client needs relative to appropriate program referrals; maintain close communication with contract providers and community service agencies to ensure treatment plan and client needs are being met in a successful manner. Build and maintain positive working relationships with co-workers, other County employees, community resources, clients, and the general public utilizing principles of effective customer service. Perform related duties as assigned. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Experience and Training: Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: Two years of responsible casework or clinical experience performing duties similar to a Client Services Practitioner I with Placer County. Training: A Master's degree from an accredited college or university with major course work in social work, psychology or counseling which meets the eligibility requirements for licensure as a Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT) or Licensed Professional Clinical Counselor (LPCC) by the State Board of Behavioral Science Examiners. License or Certificate: May require possession of a State of California license as a Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), or Licensed Professional Clinical Counselor (LPCC). KNOWLEDGE, SKILLS, AND ABILITIES Client Services Practitioner I Knowledge of: Principles and practices of social work as related to providing mental health, substance abuse services and treatment, child and adult protective services and the multi-disciplinary approach to treatment. Principles and practices used in the development of community-based programs providing treatment and social services. Accepted criteria for clinical diagnosis of emotional and mental disturbances as well as normal and abnormal emotional and mental development to include growth, development and living relationships. Develop and implement community-based programs in treatment and social service; coordinate and monitor program activities to ensure compliance with program outcomes. Principles and practices of casework, including objectives, clinical diagnosis and appropriate documentation. Psychosocial, family, individual and group therapy and counseling treatments and prevention strategies. Physical, social, mental and substance use disorders impact on individual personality and behaviors. Role of social service agencies, both public and private. Legal and regulatory issues related to the operation and delivery of a variety of client services to individuals and groups of all ages and special needs. Crisis intervention and conflict resolution practices, including management of assaultive behavior, and principles of social work related to child protective services and adult services, risk and safety assessments. Standard and accepted investigative and interviewing techniques and methods. Principles used in preparing grant proposals. Modern office procedures, practices and methods as well as designated computer hardware and software and its applications. Standard and accepted English usage, spelling, punctuation, and grammar in both oral and written forms. Ability to: Understand and carry out a variety of complex oral and written instructions in an independent manner. On a continuous basis, know and understand all aspects of the job and observe safety rules and practices; intermittently review work papers, reports and special projects; identify and problem solve client issues; identify and interpret technical and numerical information; observe and problem solve operational and technical policies and procedures; explain applicable department policies and procedures to applicants and clients. On a continuous basis, sit for long periods of time or while driving; intermittently walk, stand, bend, squat, kneel while retrieving or returning files, documents and supplies and making copies; walk, stand, bend, squat, kneel, climb or twist while conducting home/site visits or transporting client; twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone and write or use a keyboard to communicate through written means; see and hear with sufficient acuity to observe and assess physical condition and living environment of client; and lift moderate weight. Identify and conceptualize multiple cause situations and possible consequences; evaluate potential treatment/solutions; determine and initiate most effective course of action. Relate effectively and positively with assigned clients to establish trust and rapport; display empathy. Coordinate and prioritize work and timelines effectively for self and others. Work with various cultural and ethnic groups in a tactful and effective manner. Obtain relevant information through interviews, observations, and the application of standard research methodologies. Perform mathematical calculations accurately to include routine statistical analysis. Use a personal computer and office equipment necessary for successful job performance. Work weekend and evening shifts as needs of program and/or clients require. Establish and maintain effective working relationships with those contacted in the performance of required duties. Client Services Practitioner II In addition to the qualifications for Client Services Practitioner I: Knowledge of: Policies and practices of County's Health and Human Services Department as it relates to assigned program area and client services. Community and consultative resources available, both public and private. Pertinent federal, state and local statutes and regulations governing public health and welfare services. Ability to: Develop appropriate treatment plans for a variety of client needs and situations. Perform a variety of professional duties in an independent manner to include all levels of problem-solving and decision-making models. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to the supplemental questionnaire, the applicant's education, training and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph) and/or be bonded. Additionally, positions in law enforcement classifications, and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list(s) resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please Click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race, color, ancestry, religion, national origin, physical disability (Including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including pregnancy, childbirth and related medical conditions), or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. BENEFITS Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view Professional benefits For more information regarding the benefits Placer County has to offer please visit Placer County's Human Resources website. Closing Date/Time: Continuous

Customer Services Specialist (25348)

San Jose 1 Washington Street, San Jose, CA 95192, USA

Description: Customer Services Specialist works independently to provide full range of front desk, and payroll support to the Facilities Development and Operations Department including the receiving and posting of time off, overtime, asbestos and shift pay differential, docks, and key distribution. Maintains accurate data records for all service desk communication forms and telephone lines during regular operating hours, Monday through Friday 8:00 am to 5:00 pm. Closing Date/Time: Open until filled

Jun 01, 2020

Full Time

Description: Customer Services Specialist works independently to provide full range of front desk, and payroll support to the Facilities Development and Operations Department including the receiving and posting of time off, overtime, asbestos and shift pay differential, docks, and key distribution. Maintains accurate data records for all service desk communication forms and telephone lines during regular operating hours, Monday through Friday 8:00 am to 5:00 pm. Closing Date/Time: Open until filled

Family/Consumer Sciences (Part-time Lecturer Assistant Field Coordinator to the Hybrid Program)

Stanislaus 1 University Circle, Turlock, California 95382, USA

Description: POSITION: The Department of Social Work at California State University, Stanislaus invites applications for the position of Assistant Field Coordinator to the Hybrid Program. This is a part-time faculty appointment in our MSW Program, beginning Summer 2020. The Assistant Field Coordinator is responsible for assisting the MSW Field Coordinator in leading and managing the field education programming for the MSW Hybrid Program. The Assistant Field Coordinator has responsibility for supporting the administration of the field sequence in the Department of Social Work-Hybrid Program and to ensure that the sequence is consistent with the MSW Program's mission, goals, and objectives and that it meets the Council on Social Work Education accreditation standards. The Assistant Field Coordinator is a part-time, 12-month, lecturer position. Workload assignments include directing hybrid practicum-related activities and teaching courses consistent with qualifications. The Assistant Field Coordinator serves as an on-going member of the MSW Hybrid Committee and MSW Field Committee. MINIMUM QUALIFICATIONS: • Master of Social Work degree • Three years post-MSW practice experience • Understanding of the service systems, social and cultural issues in the central California region • Demonstrated commitment to the pursuit of social justice • Familiarity with approaches to supervision • Understanding of the importance of partnerships between the MSW program and community social service agencies • Ability to establish networks and collaborate effectively with university, community and agency personnel at the local and state level. • Awareness of the National Association of Social Work practice standards • Ability to prioritize and manage volume of work • Basic computer and software knowledge and skills PREFERRED QUALIFICATIONS: A potential candidate's consideration will be enhanced by evidence of: • Clinical Social Work License • Experience as a Social Work Field Instructor/Liaison • Academic teaching or social service training experience • Interest and competence in teaching and mentoring a diverse student population • Experience with online pedagogy • Knowledge of current trends and issues impacting digital learning in higher education • Ability to coordinate many varied academic and field education responsibilities, work under pressure, meet deadlines and adjust priorities • Familiarity with the Council on Social Work Education accreditation standards and competency-based education • Skills with and/or ability to learn computer systems and software, and multimedia skills HOW TO APPLY & DEADLINE: A complete application must include an application letter qualifying your interest and preferences for courses to teach. Applications must include names, addresses and telephone numbers of references, a current vita and unofficial copies of college transcripts. To apply for this position, please click the "Apply Now" button on this page. If you have questions regarding the position, please contact: Dr. Margaret Tynan, Chair Department of Social Work College of Education, Kinesiology and Social Work California State University, Stanislaus One University Circle Turlock, CA 95382 mtynan@csustan.edu (209) 664-6717 COMPENSATION: Commensurate with qualifications and experience. As a member of the 23-campus CSU System, we offer an extremely competitive benefits package. ABOUT THE DEPARTMENT and THE COLLEGE: The Master of Social Work Program at California State University, Stanislaus is administered and governed as a graduate Department within the College of Education, Kinesiology, and Social Work. The Program is fully accredited by the Council on Social Work Education. The focal concern of the Program is to prepare professional social workers capable of utilizing an integrative practice framework to engage with diverse populations to advance social justice. To learn more about us, visit our Web site at: http://www.csustan.edu/Social_Work/index.htm CAMPUS & AREA: California State University, Stanislaus serves the San Joaquin Valley and is a critical educational resource for a six-county region of approximately 1.5 million people. The University is fully committed to creating a culture of diversity and inclusion - one in which every person in the University community feels safe to express their views without fear of reprisal. Widely recognized for its quality academic programs, the University has 10 nationally accredited programs and 662 faculty members. 94 percent of full-time faculty holds doctorates or terminal degrees in their fields. The University offers 43 undergraduate majors, 16 master's programs, 7 post-graduate credentials, a doctorate in education and serves more than 10,000 students. New instructional facilities have been built for the unique pedagogy of professional programs, laboratory sciences and performing arts. Stanislaus State continues to receive national recognition with its ranking as one of the best 384 colleges in the nation by The Princeton Review. The University was one of 12 public universities in the nation to be recognized by the American Association of State Colleges and Universities for demonstrating exceptional performance in retention and graduation rates. In addition, U.S. News and World Report ranks Stanislaus State in its top 10 among public universities in the West, while Washington Monthly honored Stanislaus State as the West's No. 1 university for the money. Stanislaus State also is recognized as a Hispanic-Serving Institution (HSI) by the U.S. Department of Education. CSU Stanislaus values shared governance: Handbook statement on shared governance EQUAL EMPLOYMENT OPPORTUNITY The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. You can learn more about federal equal employment opportunity protections by accessing the Department of Labor's notices: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf and http://www.dol.gov/ofccp/regs/compliance/posters/pdf/Supplement_English.pdf. Individuals with disabling conditions who require accommodation during the recruitment process may contact the ADA Coordinator at (209) 667-3159. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. MANDATED REPORTER PER CANRA The person holding this position is considered a 'mandated reporter' under the California Child Abuse And Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised July 21, 2017, as a condition of employment. CLERY ACT DISCLOSURE In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, Stanislaus State annually posts the Campus Security Report. The annual report includes statistics for the previous three years concerning reported crimes that occurred on campus; in certain off-campus buildings or property owned or controlled by Stanislaus State; and on public property within, or immediately adjacent to and accessible from the campus. The report also includes institutional policies concerning campus security, such as alcohol and drug use, crime prevention, the reporting of crimes, and sexual assault. You can obtain a copy of this report at: https://www.csustan.edu/annual-campus-security-report . Or you may request a printed copy by calling: (209) 667-3572; fax: (209) 664-7011; or email: compliance@csustan.edu. Information regarding campus security reports at other locations can be found at: https://ope.ed.gov/campussafety/#/ CRIMINAL BACKGROUND CLEARANCE NOTICE The university requires a criminal and/or child abuse background check to be completed for many of its new employees, current employees seeking promotional or transfer opportunities, and current employees assigned new duties. Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. Failure to consent to any background check will disqualify an applicant from further consideration. Additionally, an applicant who fails to provide the necessary information or who provides false or misleading information may also be disqualified from further consideration. Later discovery of false or misleading information related to the background check may result in the offer of employment being withdrawn or subject the employee to disciplinary action, up to and including termination. Closing Date/Time: Open until filled

Jun 01, 2020

Part Time

Description: POSITION: The Department of Social Work at California State University, Stanislaus invites applications for the position of Assistant Field Coordinator to the Hybrid Program. This is a part-time faculty appointment in our MSW Program, beginning Summer 2020. The Assistant Field Coordinator is responsible for assisting the MSW Field Coordinator in leading and managing the field education programming for the MSW Hybrid Program. The Assistant Field Coordinator has responsibility for supporting the administration of the field sequence in the Department of Social Work-Hybrid Program and to ensure that the sequence is consistent with the MSW Program's mission, goals, and objectives and that it meets the Council on Social Work Education accreditation standards. The Assistant Field Coordinator is a part-time, 12-month, lecturer position. Workload assignments include directing hybrid practicum-related activities and teaching courses consistent with qualifications. The Assistant Field Coordinator serves as an on-going member of the MSW Hybrid Committee and MSW Field Committee. MINIMUM QUALIFICATIONS: • Master of Social Work degree • Three years post-MSW practice experience • Understanding of the service systems, social and cultural issues in the central California region • Demonstrated commitment to the pursuit of social justice • Familiarity with approaches to supervision • Understanding of the importance of partnerships between the MSW program and community social service agencies • Ability to establish networks and collaborate effectively with university, community and agency personnel at the local and state level. • Awareness of the National Association of Social Work practice standards • Ability to prioritize and manage volume of work • Basic computer and software knowledge and skills PREFERRED QUALIFICATIONS: A potential candidate's consideration will be enhanced by evidence of: • Clinical Social Work License • Experience as a Social Work Field Instructor/Liaison • Academic teaching or social service training experience • Interest and competence in teaching and mentoring a diverse student population • Experience with online pedagogy • Knowledge of current trends and issues impacting digital learning in higher education • Ability to coordinate many varied academic and field education responsibilities, work under pressure, meet deadlines and adjust priorities • Familiarity with the Council on Social Work Education accreditation standards and competency-based education • Skills with and/or ability to learn computer systems and software, and multimedia skills HOW TO APPLY & DEADLINE: A complete application must include an application letter qualifying your interest and preferences for courses to teach. Applications must include names, addresses and telephone numbers of references, a current vita and unofficial copies of college transcripts. To apply for this position, please click the "Apply Now" button on this page. If you have questions regarding the position, please contact: Dr. Margaret Tynan, Chair Department of Social Work College of Education, Kinesiology and Social Work California State University, Stanislaus One University Circle Turlock, CA 95382 mtynan@csustan.edu (209) 664-6717 COMPENSATION: Commensurate with qualifications and experience. As a member of the 23-campus CSU System, we offer an extremely competitive benefits package. ABOUT THE DEPARTMENT and THE COLLEGE: The Master of Social Work Program at California State University, Stanislaus is administered and governed as a graduate Department within the College of Education, Kinesiology, and Social Work. The Program is fully accredited by the Council on Social Work Education. The focal concern of the Program is to prepare professional social workers capable of utilizing an integrative practice framework to engage with diverse populations to advance social justice. To learn more about us, visit our Web site at: http://www.csustan.edu/Social_Work/index.htm CAMPUS & AREA: California State University, Stanislaus serves the San Joaquin Valley and is a critical educational resource for a six-county region of approximately 1.5 million people. The University is fully committed to creating a culture of diversity and inclusion - one in which every person in the University community feels safe to express their views without fear of reprisal. Widely recognized for its quality academic programs, the University has 10 nationally accredited programs and 662 faculty members. 94 percent of full-time faculty holds doctorates or terminal degrees in their fields. The University offers 43 undergraduate majors, 16 master's programs, 7 post-graduate credentials, a doctorate in education and serves more than 10,000 students. New instructional facilities have been built for the unique pedagogy of professional programs, laboratory sciences and performing arts. Stanislaus State continues to receive national recognition with its ranking as one of the best 384 colleges in the nation by The Princeton Review. The University was one of 12 public universities in the nation to be recognized by the American Association of State Colleges and Universities for demonstrating exceptional performance in retention and graduation rates. In addition, U.S. News and World Report ranks Stanislaus State in its top 10 among public universities in the West, while Washington Monthly honored Stanislaus State as the West's No. 1 university for the money. Stanislaus State also is recognized as a Hispanic-Serving Institution (HSI) by the U.S. Department of Education. CSU Stanislaus values shared governance: Handbook statement on shared governance EQUAL EMPLOYMENT OPPORTUNITY The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. You can learn more about federal equal employment opportunity protections by accessing the Department of Labor's notices: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf and http://www.dol.gov/ofccp/regs/compliance/posters/pdf/Supplement_English.pdf. Individuals with disabling conditions who require accommodation during the recruitment process may contact the ADA Coordinator at (209) 667-3159. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. MANDATED REPORTER PER CANRA The person holding this position is considered a 'mandated reporter' under the California Child Abuse And Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised July 21, 2017, as a condition of employment. CLERY ACT DISCLOSURE In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, Stanislaus State annually posts the Campus Security Report. The annual report includes statistics for the previous three years concerning reported crimes that occurred on campus; in certain off-campus buildings or property owned or controlled by Stanislaus State; and on public property within, or immediately adjacent to and accessible from the campus. The report also includes institutional policies concerning campus security, such as alcohol and drug use, crime prevention, the reporting of crimes, and sexual assault. You can obtain a copy of this report at: https://www.csustan.edu/annual-campus-security-report . Or you may request a printed copy by calling: (209) 667-3572; fax: (209) 664-7011; or email: compliance@csustan.edu. Information regarding campus security reports at other locations can be found at: https://ope.ed.gov/campussafety/#/ CRIMINAL BACKGROUND CLEARANCE NOTICE The university requires a criminal and/or child abuse background check to be completed for many of its new employees, current employees seeking promotional or transfer opportunities, and current employees assigned new duties. Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. Failure to consent to any background check will disqualify an applicant from further consideration. Additionally, an applicant who fails to provide the necessary information or who provides false or misleading information may also be disqualified from further consideration. Later discovery of false or misleading information related to the background check may result in the offer of employment being withdrawn or subject the employee to disciplinary action, up to and including termination. Closing Date/Time: Open until filled

7230 Front Desk Receptionist (Administrative Support Coordinator I), College of Education - Counseling and School Psychology (7230)

San Diego 5500 Campanile Drive, San Diego, CA 92182, USA

Description: Position Summary Serves as Front Desk Receptionist, responsible for the efficient coordination of the CSP Department alongside the Department Coordinator. This entails selected administrative and clerical duties including; communicating department and program information to interested parties and scheduling informational appointments; assisting prospective students with the application cycle; processing purchasing, expenses, and reimbursements for various projects; assisting with faculty travel scheduling and reimbursements; coordinating department events; creating documents, reports, forms and other materials; ordering, organizing and maintaining inventory supplies and equipment; working with students to process student success fee project activities; tracking operational and other project budgets; coordinating facilities and space processes and moves; serving as department telephone and key issue coordinator; uploading faculty syllabi to the Library Collection; assisting with the hiring and time keeping process of student assistants, and supporting the Department Coordinator with other department duties when needed. For more information regarding the College of Education, click here: https://education.sdsu.edu/ This is a full-time (1.0 time-base), benefits eligible, temporary position anticipated to end on or before one from the initial date of appointment, with the possibility of reappointment and/or permanency. This position is designated non-exempt under FLSA and is eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. Education and Experience Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite. These qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience. Preferred Qualifications and Specialized Skills Experience working in a higher education or public sector setting. Experience working with diverse student populations in a university setting. Experience working in an academic setting. Experience in event coordination. Experience working as a front desk receptionist Competence in Microsoft Office suite. Compensation and Benefits Starting salary upon appointment not expected to exceed $3,334 per month. CSU Classification Salary Range: $2,846 - $5,148 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources. San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here: https://bfa.sdsu.edu/hr/jobs/benefits Supplemental Information Initial review of the required application materials, including cover letters and resumes, will begin on March 20, 2020. To receive full consideration, apply by March 19, 2020. The position will remain open until filled. The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. SDSU is a smoke-free campus. For more information, please click here: https://smokefree.sdsu.edu/ SDSU is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status. Applicants with disabilities and applicants who require assistance completing an application may contact Meracle Cothron at 619-594-1139. Applications close: Open until filled Closing Date/Time: Open until filled

Jun 01, 2020

Full Time

Description: Position Summary Serves as Front Desk Receptionist, responsible for the efficient coordination of the CSP Department alongside the Department Coordinator. This entails selected administrative and clerical duties including; communicating department and program information to interested parties and scheduling informational appointments; assisting prospective students with the application cycle; processing purchasing, expenses, and reimbursements for various projects; assisting with faculty travel scheduling and reimbursements; coordinating department events; creating documents, reports, forms and other materials; ordering, organizing and maintaining inventory supplies and equipment; working with students to process student success fee project activities; tracking operational and other project budgets; coordinating facilities and space processes and moves; serving as department telephone and key issue coordinator; uploading faculty syllabi to the Library Collection; assisting with the hiring and time keeping process of student assistants, and supporting the Department Coordinator with other department duties when needed. For more information regarding the College of Education, click here: https://education.sdsu.edu/ This is a full-time (1.0 time-base), benefits eligible, temporary position anticipated to end on or before one from the initial date of appointment, with the possibility of reappointment and/or permanency. This position is designated non-exempt under FLSA and is eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. Education and Experience Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite. These qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience. Preferred Qualifications and Specialized Skills Experience working in a higher education or public sector setting. Experience working with diverse student populations in a university setting. Experience working in an academic setting. Experience in event coordination. Experience working as a front desk receptionist Competence in Microsoft Office suite. Compensation and Benefits Starting salary upon appointment not expected to exceed $3,334 per month. CSU Classification Salary Range: $2,846 - $5,148 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources. San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here: https://bfa.sdsu.edu/hr/jobs/benefits Supplemental Information Initial review of the required application materials, including cover letters and resumes, will begin on March 20, 2020. To receive full consideration, apply by March 19, 2020. The position will remain open until filled. The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. SDSU is a smoke-free campus. For more information, please click here: https://smokefree.sdsu.edu/ SDSU is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status. Applicants with disabilities and applicants who require assistance completing an application may contact Meracle Cothron at 619-594-1139. Applications close: Open until filled Closing Date/Time: Open until filled

Bilingual Telephone Interviewer

Oklahoma State Department of Health Oklahoma, USA

Introduction JFD: BRFSS Bilingual Interviewer (Temporary) Working Title: Bilingual Telephone Interviewer Location: Center for Health Statistics PIN #: Multiple positions This posting will be used to fill multiple positions. Please be advised that applications will periodically be considered, as such this position could be filled any time before the closing date. Salary: The hiring rate established for this position is $11.16 per hour This position is required to work some evenings and weekends. Description: This position collects data on personal behaviors that affect health by administering and entering health surveillance data collected through telephone surveys (including but not limited to the Oklahoma Behavioral Risk Factor Surveillance System (BRFSS)). Duties include, but are not limited to: Conducting telephone surveys; verifying accuracy of completed surveys Education and Work Experience: Requirements consist of a high school diploma or GED PLUS one year of clerical office experience. This position has preferred qualifications: Bilingual Speaker in English and Spanish, ability to communicate verbally and in writing with English/Spanish speaking respondents Applicants who demonstrate they possess the minimum qualifications (education and experience requirements) and the preferred qualification will be given additional consideration during the interview process. Knowledge, Skills and Abilities: Requirements include knowledge of office methods and procedures; of telephone procedures and standard business communications; of grammar, punctuation, spelling, and basic mathematics. Skill is required to operate office machines including computers/PCs. Ability is required to follow oral and written instructions; to independently follow established protocols, encourage respondents to answer questions, probe and clarify if needed and to establish and maintain effective working relationships with others. NOTES REQUIREMENTS: If education, certification or licensure is required to meet qualifications, applicants must provide documentation at the time of interview. All applicants are subject to a background check and must be legally authorized to work in the United States without visa sponsorship. FOR ADDITIONAL INFORMATION ABOUT WORKING AT THE OKLAHOMA STATE DEPARTMENT OF HEALTH CLICK HERE Please read instructions carefully and include all required documents when you submit your application. No additional information will be accepted after the application has been submitted. Conclusion Veteran's Preference Points Apply only for initial appointment in the Classified Service. Closing Date/Time: Continuous

Jun 01, 2020

Full Time

Introduction JFD: BRFSS Bilingual Interviewer (Temporary) Working Title: Bilingual Telephone Interviewer Location: Center for Health Statistics PIN #: Multiple positions This posting will be used to fill multiple positions. Please be advised that applications will periodically be considered, as such this position could be filled any time before the closing date. Salary: The hiring rate established for this position is $11.16 per hour This position is required to work some evenings and weekends. Description: This position collects data on personal behaviors that affect health by administering and entering health surveillance data collected through telephone surveys (including but not limited to the Oklahoma Behavioral Risk Factor Surveillance System (BRFSS)). Duties include, but are not limited to: Conducting telephone surveys; verifying accuracy of completed surveys Education and Work Experience: Requirements consist of a high school diploma or GED PLUS one year of clerical office experience. This position has preferred qualifications: Bilingual Speaker in English and Spanish, ability to communicate verbally and in writing with English/Spanish speaking respondents Applicants who demonstrate they possess the minimum qualifications (education and experience requirements) and the preferred qualification will be given additional consideration during the interview process. Knowledge, Skills and Abilities: Requirements include knowledge of office methods and procedures; of telephone procedures and standard business communications; of grammar, punctuation, spelling, and basic mathematics. Skill is required to operate office machines including computers/PCs. Ability is required to follow oral and written instructions; to independently follow established protocols, encourage respondents to answer questions, probe and clarify if needed and to establish and maintain effective working relationships with others. NOTES REQUIREMENTS: If education, certification or licensure is required to meet qualifications, applicants must provide documentation at the time of interview. All applicants are subject to a background check and must be legally authorized to work in the United States without visa sponsorship. FOR ADDITIONAL INFORMATION ABOUT WORKING AT THE OKLAHOMA STATE DEPARTMENT OF HEALTH CLICK HERE Please read instructions carefully and include all required documents when you submit your application. No additional information will be accepted after the application has been submitted. Conclusion Veteran's Preference Points Apply only for initial appointment in the Classified Service. Closing Date/Time: Continuous

Front Desk Administrative Assistant

State of Nevada Carson City, Nevada, United States

Announcement Number: 520245995 STEVE SISOLAK GOVERNOR STATE OF NEVADA OFFICE OF GOVERNOR STEVE SISOLAK One Hundred One North Carson Street Carson City, Nevada 89701 Unclassified Position Announcement POSITION TITLE: Front Desk Administrative Assistant POSITION STATUS: Full-time Salary: $40,000 - 50,000 - Depending on experience Location: Carson City - Front Desk Open to: Current employees in state service Position Summary/Scope of Work: The Office of Governor Steve Sisolak is seeking a professional, highly organized, well-spoken individual to provide office support with a variety of clerical activities and related tasks. The duties of this position will include: ▪ Greet and welcome visitors ▪ Answer, assist, direct and record incoming calls (approx. 100 calls per day) ▪ Review and process incoming mail (approx. 50-75 pieces received per day) ▪ Oversee mail deliveries, packages, and couriers ensuring that items are delivered to the appropriate member of staff ▪ Assist Constituent Services Unit with casework requests related to state agencies including gathering information from constituents, documenting case information and working with state agency representatives to resolve constituent issues (approx. 15 per week) ▪ Assist Constituent Services Unit in processing certificate requests (approx. 60 per week) ▪ Track, organize and create first drafts of all proclamation requests received in the office ▪ Assist Operation's Manager with duties as assigned to include: monitoring, responding and processing scheduling requests for the Governor, scanning and filing documents, processing bill payments, ordering supplies, drafting memorandum's, booking travel, and other duties as assigned. ▪ Update internal office calendars as needed ▪ Provide scheduling support to senior staff members as needed ▪ Provide general staff/office support Minimum Education & Licenses Required: High school diploma or equivalent Preferred Experience: Minimum of four (4) years of experience providing secretarial, clerical and administrative support. Skills Required: ▪ Type at least 45wpm ▪ Strong writing skills and verbal communication skills ▪ Strong telephone skills and experience with multi-line phone system ▪ Ability to maintain discretion and confidential information ▪ Computer literate with a working knowledge of Microsoft Suite 2 of 2 ▪ Excellent organizational skills ▪ Ability to multi-task NOTE: This position announcement lists the major duties and requirements of the job and is not all- inclusive. The successful applicant will be expected to perform additional job-related duties. Interested applicants must submit their cover letter, resume and a list of professional references to: scheduling@gov.nv.gov. Closing Date/Time: Until recruitment needs are satisfied

May 30, 2020

Full Time

Announcement Number: 520245995 STEVE SISOLAK GOVERNOR STATE OF NEVADA OFFICE OF GOVERNOR STEVE SISOLAK One Hundred One North Carson Street Carson City, Nevada 89701 Unclassified Position Announcement POSITION TITLE: Front Desk Administrative Assistant POSITION STATUS: Full-time Salary: $40,000 - 50,000 - Depending on experience Location: Carson City - Front Desk Open to: Current employees in state service Position Summary/Scope of Work: The Office of Governor Steve Sisolak is seeking a professional, highly organized, well-spoken individual to provide office support with a variety of clerical activities and related tasks. The duties of this position will include: ▪ Greet and welcome visitors ▪ Answer, assist, direct and record incoming calls (approx. 100 calls per day) ▪ Review and process incoming mail (approx. 50-75 pieces received per day) ▪ Oversee mail deliveries, packages, and couriers ensuring that items are delivered to the appropriate member of staff ▪ Assist Constituent Services Unit with casework requests related to state agencies including gathering information from constituents, documenting case information and working with state agency representatives to resolve constituent issues (approx. 15 per week) ▪ Assist Constituent Services Unit in processing certificate requests (approx. 60 per week) ▪ Track, organize and create first drafts of all proclamation requests received in the office ▪ Assist Operation's Manager with duties as assigned to include: monitoring, responding and processing scheduling requests for the Governor, scanning and filing documents, processing bill payments, ordering supplies, drafting memorandum's, booking travel, and other duties as assigned. ▪ Update internal office calendars as needed ▪ Provide scheduling support to senior staff members as needed ▪ Provide general staff/office support Minimum Education & Licenses Required: High school diploma or equivalent Preferred Experience: Minimum of four (4) years of experience providing secretarial, clerical and administrative support. Skills Required: ▪ Type at least 45wpm ▪ Strong writing skills and verbal communication skills ▪ Strong telephone skills and experience with multi-line phone system ▪ Ability to maintain discretion and confidential information ▪ Computer literate with a working knowledge of Microsoft Suite 2 of 2 ▪ Excellent organizational skills ▪ Ability to multi-task NOTE: This position announcement lists the major duties and requirements of the job and is not all- inclusive. The successful applicant will be expected to perform additional job-related duties. Interested applicants must submit their cover letter, resume and a list of professional references to: scheduling@gov.nv.gov. Closing Date/Time: Until recruitment needs are satisfied

OMMA Call Center Specialist

Oklahoma State Department of Health Oklahoma, USA

Introduction The Oklahoma State Department of Health (OSDH) is committed to providing quality health services to Oklahoma citizens. The mission of the Department of Health is to promote, protect and improve the health of all Oklahomans through strategies that focus on preventing disease and injuries. The OSDH in conjunction with the Oklahoma Medical Marijuana Authority - OMMA is seeking multiple Call Center Specialists for our patient services Division. This is temporary unclassified position in state government. The hourly rate for this position is $16.00. Position Summary The Call Center Specialist assists the patient services division of Oklahoma Medial Marijuana Authority (OMMA) by providing customer service support to customers of the Oklahoma Medical Marijuana Authority. Position Responsibilities /Essential Functions • Receives customer telephone questions and complaints in a professional manner. • Completes research and resolves documentation errors or discrepancies. Forwards more complex problems when needed. • Provides general information to customers on OMMA policies, and procedures. • Provides basic information to customers regarding applications. • Prints and scans documents. • Assists various routine administrative tasks. • Other duties as assigned Education and Experience Qualified applicants will possess one year of experience in customer service working with the general public. Preferred applicants will possess a college degree and/or one year of experience working in a call center environment. Valued Knowledge, Skills and Abilities • Deep Knowledge of OMMA policies and processes. • Attention to detail and organization. • Ability to work well under pressure. • Ability to use a personal computer and related software applications including Microsoft Word or Excel. • Speak clearly so listeners can understand. • Able to hear average or normal conversations and receive ordinary information. • Understand the speech of another person. • Adaptability. • Empathy. • Patience. • Positive attitude. Physical Demands and Work Environment • Sit for long periods of time. • Answer the phone for long periods of time. • Use their hands to handle, control, or feel objects, tools, or controls. • Repeat the same movements. • Able to lift, pull and push 15 pounds occasionally. NOTES REQUIREMENTS: The OSDH in conjunction with Oklahoma Medical Marijuana Authority - OMMA shall not employ an individual if any of the following circumstances exist: a)The individual has a direct or indirect interest in a licensed medical marijuana business; or b)The individual or his or her spouse, parent, child, spouse of a child, sibling, or spouse of a sibling has an application for a medical marijuana business license pending before the Department or is a member of the board of directors of a medical marijuana business, or is an individual financially interested in any licensee or medical marijuana business. If education, certification or licensure is required to meet qualifications, applicants must provide documentation at the time of interview . All applicants are subject to a background check and must be legally authorized to work in the United States without visa sponsorship. FOR ADDITIONAL INFORMATION ABOUT WORKING AT THE OKLAHOMA STATE DEPARTMENT OF HEALTH CLICK HERE Please read instructions carefully and include all required documents when you submit your application. No additional information will be accepted after the application has been submitted. Conclusion Veteran's Preference Points Apply only for initial appointment in the Classified Service. Closing Date/Time: 6/10/2020 11:59:00 PM

May 30, 2020

Full Time

Introduction The Oklahoma State Department of Health (OSDH) is committed to providing quality health services to Oklahoma citizens. The mission of the Department of Health is to promote, protect and improve the health of all Oklahomans through strategies that focus on preventing disease and injuries. The OSDH in conjunction with the Oklahoma Medical Marijuana Authority - OMMA is seeking multiple Call Center Specialists for our patient services Division. This is temporary unclassified position in state government. The hourly rate for this position is $16.00. Position Summary The Call Center Specialist assists the patient services division of Oklahoma Medial Marijuana Authority (OMMA) by providing customer service support to customers of the Oklahoma Medical Marijuana Authority. Position Responsibilities /Essential Functions • Receives customer telephone questions and complaints in a professional manner. • Completes research and resolves documentation errors or discrepancies. Forwards more complex problems when needed. • Provides general information to customers on OMMA policies, and procedures. • Provides basic information to customers regarding applications. • Prints and scans documents. • Assists various routine administrative tasks. • Other duties as assigned Education and Experience Qualified applicants will possess one year of experience in customer service working with the general public. Preferred applicants will possess a college degree and/or one year of experience working in a call center environment. Valued Knowledge, Skills and Abilities • Deep Knowledge of OMMA policies and processes. • Attention to detail and organization. • Ability to work well under pressure. • Ability to use a personal computer and related software applications including Microsoft Word or Excel. • Speak clearly so listeners can understand. • Able to hear average or normal conversations and receive ordinary information. • Understand the speech of another person. • Adaptability. • Empathy. • Patience. • Positive attitude. Physical Demands and Work Environment • Sit for long periods of time. • Answer the phone for long periods of time. • Use their hands to handle, control, or feel objects, tools, or controls. • Repeat the same movements. • Able to lift, pull and push 15 pounds occasionally. NOTES REQUIREMENTS: The OSDH in conjunction with Oklahoma Medical Marijuana Authority - OMMA shall not employ an individual if any of the following circumstances exist: a)The individual has a direct or indirect interest in a licensed medical marijuana business; or b)The individual or his or her spouse, parent, child, spouse of a child, sibling, or spouse of a sibling has an application for a medical marijuana business license pending before the Department or is a member of the board of directors of a medical marijuana business, or is an individual financially interested in any licensee or medical marijuana business. If education, certification or licensure is required to meet qualifications, applicants must provide documentation at the time of interview . All applicants are subject to a background check and must be legally authorized to work in the United States without visa sponsorship. FOR ADDITIONAL INFORMATION ABOUT WORKING AT THE OKLAHOMA STATE DEPARTMENT OF HEALTH CLICK HERE Please read instructions carefully and include all required documents when you submit your application. No additional information will be accepted after the application has been submitted. Conclusion Veteran's Preference Points Apply only for initial appointment in the Classified Service. Closing Date/Time: 6/10/2020 11:59:00 PM

911 Call Taker Trainee

City of Austin, TX Austin, TX, United States

Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent. Licenses and Certifications Required: Must be able to obtain TCOLE Certifications within one (1) year of employment and TCIC / NCIC certification within six (6) months of employment. Notes to Applicants This is a 911 Call Taker (Trainee) position only. This is an entry-level position that works under immediate supervision while learning job tasks associated with receiving emergency 911 calls for police service and entering accurate data into the Computer Aided Dispatch system. Licenses and Certifications: • Must be able to pass the State mandated exam to obtain the Texas Commission on Law Enforcement ( TCOLE ) Telecommunicator License within one (1) year of employment. • Must be able to obtain TCIC / NCIC certification within six (6) months of employment. A detailed and complete employment application is required to help us better evaluate your qualifications. A resume WILL NOT substitute for a complete employment application. Please verify the employment history dates on your resume exactly match the online application. Certification or the ability to type at least 40 net words per minute is required. Applicants who have taken a typing test administered through the Workforce Solutions Office within one (1) year of the application date may attach the results to their online application as other document. Applicants will also be administered a skills assessment test. In compliance with the Texas Commission on Law Enforcement, applicants must show proof of U.S. citizenship. The following documents are accepted: Birth Certificate - U.S. Passport - U.S. Passport Card - Certificate of Citizenship - Certificate of Naturalization. Offers of employment are contingent upon successful completion of all testing requirements including a background check and investigation as administered by the department, fingerprint clearance, interview process, drug screening, and psychological exam. Employees will be in training status for 10-12 weeks. Pay Range $17.30-$21.46 Hourly Rate Hours Shift work - varies. Work hours consists of 8 hour, 10 hour, and 12 hour shifts. Shift assignments and days off rotate and are varied to meet the needs of a 24-hour a day, 7-day a week operation in an emergency response environment. To be considered for this position, candidates must be available for various shifts and various days off. Weekend and holiday work are required. Job Close Date 06/30/2020 Type of Posting External Department Police Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 5010 Old Manor Rd. (CTECC) Austin, TX 78723 Preferred Qualifications Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Operates 911 communications equipment to monitor and determine the exact nature of each request for service. Determines location and agency involvement of each incident as required. Determines nature of complaint and alarm and code them for computer input. Enters incident data in computer, on appropriate form, or relays calls to appropriate personnel. Routes non-emergency calls to appropriate personnel and/or agency. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of the operations of a Police Emergency Communications Center. Skill in oral and written communication. Skill in handling conflict and uncertain situations. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software applications. Ability to work in close quarters and to wear a telephone headset. Ability to apply telephone interviewing techniques. Ability to quickly and accurately obtain appropriate information. Ability to learn and communicate medical emergency pre-arrival instructions ( EMD ). Ability to establish and maintain effective communication and working relationships with City employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation from high school or equivalent. Licenses and Certifications Required: Must be able to obtain TCOLE Certification within one (1) year of employment, TCIC/NCIC certification within six (6) months of employment. Do you meet the minimum qualifications for this position? Yes No * Shift assignments and days off rotate and are varied to meet the needs of a 24-hour, 7-day a week operation in an emergency response environment. To be considered for this position, candidates must be available for various shifts and various days off. Are you able and willing to work this schedule as required? Yes No * How many years of employment experience do you have in an inbound call center environment or an emergency communications center? None Less than 6 months 6 months - 1 year 1 year - 2 years More than 2 years * Please detail your employment experience in an inbound call center or emergency communications center environment. (Open Ended Question) * If identified as a top candidate, do you agree to a criminal background check (CBI)? Yes No Optional & Required Documents Required Documents Resume Optional Documents Cover Letter Other Document

May 26, 2020

Full Time

Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent. Licenses and Certifications Required: Must be able to obtain TCOLE Certifications within one (1) year of employment and TCIC / NCIC certification within six (6) months of employment. Notes to Applicants This is a 911 Call Taker (Trainee) position only. This is an entry-level position that works under immediate supervision while learning job tasks associated with receiving emergency 911 calls for police service and entering accurate data into the Computer Aided Dispatch system. Licenses and Certifications: • Must be able to pass the State mandated exam to obtain the Texas Commission on Law Enforcement ( TCOLE ) Telecommunicator License within one (1) year of employment. • Must be able to obtain TCIC / NCIC certification within six (6) months of employment. A detailed and complete employment application is required to help us better evaluate your qualifications. A resume WILL NOT substitute for a complete employment application. Please verify the employment history dates on your resume exactly match the online application. Certification or the ability to type at least 40 net words per minute is required. Applicants who have taken a typing test administered through the Workforce Solutions Office within one (1) year of the application date may attach the results to their online application as other document. Applicants will also be administered a skills assessment test. In compliance with the Texas Commission on Law Enforcement, applicants must show proof of U.S. citizenship. The following documents are accepted: Birth Certificate - U.S. Passport - U.S. Passport Card - Certificate of Citizenship - Certificate of Naturalization. Offers of employment are contingent upon successful completion of all testing requirements including a background check and investigation as administered by the department, fingerprint clearance, interview process, drug screening, and psychological exam. Employees will be in training status for 10-12 weeks. Pay Range $17.30-$21.46 Hourly Rate Hours Shift work - varies. Work hours consists of 8 hour, 10 hour, and 12 hour shifts. Shift assignments and days off rotate and are varied to meet the needs of a 24-hour a day, 7-day a week operation in an emergency response environment. To be considered for this position, candidates must be available for various shifts and various days off. Weekend and holiday work are required. Job Close Date 06/30/2020 Type of Posting External Department Police Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 5010 Old Manor Rd. (CTECC) Austin, TX 78723 Preferred Qualifications Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Operates 911 communications equipment to monitor and determine the exact nature of each request for service. Determines location and agency involvement of each incident as required. Determines nature of complaint and alarm and code them for computer input. Enters incident data in computer, on appropriate form, or relays calls to appropriate personnel. Routes non-emergency calls to appropriate personnel and/or agency. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of the operations of a Police Emergency Communications Center. Skill in oral and written communication. Skill in handling conflict and uncertain situations. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software applications. Ability to work in close quarters and to wear a telephone headset. Ability to apply telephone interviewing techniques. Ability to quickly and accurately obtain appropriate information. Ability to learn and communicate medical emergency pre-arrival instructions ( EMD ). Ability to establish and maintain effective communication and working relationships with City employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation from high school or equivalent. Licenses and Certifications Required: Must be able to obtain TCOLE Certification within one (1) year of employment, TCIC/NCIC certification within six (6) months of employment. Do you meet the minimum qualifications for this position? Yes No * Shift assignments and days off rotate and are varied to meet the needs of a 24-hour, 7-day a week operation in an emergency response environment. To be considered for this position, candidates must be available for various shifts and various days off. Are you able and willing to work this schedule as required? Yes No * How many years of employment experience do you have in an inbound call center environment or an emergency communications center? None Less than 6 months 6 months - 1 year 1 year - 2 years More than 2 years * Please detail your employment experience in an inbound call center or emergency communications center environment. (Open Ended Question) * If identified as a top candidate, do you agree to a criminal background check (CBI)? Yes No Optional & Required Documents Required Documents Resume Optional Documents Cover Letter Other Document

Temporary - Front Desk Attendant (2 positions/Part-Time)

City of Austin, TX Austin, TX, United States

Minimum Qualifications Minimum Qualifications 18 yrs of age, High School Diploma/ GED . Notes to Applicants UPDATE : Thank you for applying with the City of Austin. We hope you and your family are safe during this turbulent time in our nation. We understand you have heard reports regarding public and private organizational measures to reduce the risk of exposures to the COVID -19 virus. This has clearly had an impact on most business operations and our aquatic facilities are currently closed. This posting for this temporary aquatic position will remain active as we prepare for a modified summer aquatics season and we encourage you to apply. In the meantime, we will continue to evaluate the situation and keep applicants updated as aquatics facilities are allowed to resume operations. The City of Austin Parks and Recreation Department ( PARD ) provides protects and preserves a park system that promotes quality recreational, cultural and outdoor experiences for the Austin community. The Front Desk Attendant is a temporary position scheduled to work up to 20 hours per week - not to exceed 1040 total hours. Duties include, but not limited to: Provide administrative support and monitor the aquatics facility during scheduled hours Perform opening and closing procedures of facility. Provide customer information (in person, via phone and email). Cash handling and record keeping. Front line security of the facility. Application Instructions: Detailed, complete Employment Record is required to help better evaluate the applicant's qualifications - minimum and preferred as noted on the job posting. Detailed, complete Employment Record (employment dates must include month and year) will be used to determine salary if the applicant is the top candidate that is selected for this position. Applicants must include on their Employment Record all experience (work and/or volunteer) related to this job posting - up to 10 years or more. Verification of employment history dates on resume should match online Employment Application - Statements such as "See Resume" will not be accepted. Employment Record dates must include month and year. Resume will not be accepted in lieu of a complete online application. 90 Day Provision for Additional Vacancy: This posting may be used to fill other vacancies in other divisions/work locations within the City of Austin Parks and Recreation Department. Decisions on assigned selection will be made at the time of hire based on the business needs of the department. Physical Requirements : Tasks may involve bending, lifting, walking, carrying or using a force equal to lifting up to ten (10) pounds. Must be physically and mentally able to communicate, respond and work with participant's needs and safety issues. Possess the ability to work outdoors in any and all types of weather and/or inclement conditions. Military/Veteran Preference for Interview Process: An applicant claiming Military/Veteran status must provide a copy of his or her DD-214(s), or valid comparable document, at the time of interview. Posting Guidelines: PARD reserves the right to close posted positions prior to the advertised close date, based on recruitment strategies and business needs. Work/Location Schedule Notes: May be required to work during special events, evenings, weekends & holidays. Work schedule and location is subject to change based on department needs and programs. Various work locations. Driver's License and Certifications: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program Driver Safety Program you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Click here to learn more. Multiple Work Sites: This position will require traveling to multiple sites throughout the work day. Other: This is a multi-position posting and multiple candidates will be hired from this recruitment. If you are not contacted 10 business days after the recruitment closes, you are not moving forward in the recruitment process and we encourage you to review our other City of Austin recruitments. All PARD work site locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any PARD work site - including construction sites, parking lots, garages or in any personal vehicles located on the premises. Pay Range $15.00 per hour. Hours Days and Hours: Variable - up to 20 hrs per week Hours and days vary based on the facility needs. May be required to work during special events outside the normal hours. Evenings, Weekends, & Holidays may be required. Work/Location Schedule Notes: Work schedule and location is subject to change based on department needs and programs. Job Close Date 07/31/2020 Type of Posting External Department Parks & Recreation Regular/Temporary Temporary Grant Funded or Pooled Position Not Applicable Category Administrative Support Location Various Austin Parks & Recreation Aquatics Facilities Preferred Qualifications Preferred Qualifications Experience with cash handling, record keeping and file maintenance. Experience working in a fast paced environment with changing demands. Excellent writing/composition skills, organizational skills, problem solving skills, and the ability to multitask, are preferred. Experience communicating clearly and concisely in person, by phone, email, etc., while exercising tact, patience and discretion in a professional demeanor. Experience working with diverse populations and communities, including interacting with individuals of diverse social, cultural, economic and educational backgrounds. Bilingual in English and Spanish (read, writing, speaking). Proficiency in Microsoft Office to include Word, Excel and Outlook. Ability to travel to more than one location. Duties, Functions and Responsibilities Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Greet visitors and provide information about all aquatic facilities and the Parks and Recreation Department. Answer and direct phone calls to specific persons. Take and relay messages. Cash handling and processing payments. Assist with facility reservations. Assist with program marketing. Coordinate mail flow in and out of office. Send emails and faxes . Maintain and manage Outlook email inbox. Open center and/or close center. Ensure reception area is clean. Cleaning duties as assigned. Knowledge, Skills and Abilities Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Ability to handle a high-volume of customers. Skill in providing customer service. Ability to work irregular hours. Ability to communicate effectively both orally and in writing. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the division, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires a High School diploma or GED and applicants must be 18 years of age or older? Do you meet these minimum qualifications? Yes No * Have you previously worked for the City of Austin, Parks and Recreation Department? If yes, please indicate dates, work unit/section and position held at the Parks and Recreation Department. (Open Ended Question) * This position is temporary part-time position, that will be scheduled to work up to 20 hours per week. Hours and days vary based on the facility needs. The person selected will be required to work during special events outside the normal hours for programming needs; and also may be required to work evenings, weekends, & holidays. Can you work on the days and hours as noted? Yes No * If selected as top candidate, do you agree to a Criminal Background Investigation? Yes No * This is a multi-position job posting and you will only be notified if you are selected to move forward in the process. Once the department is no longer hiring for this position, you will receive a notification informing you of such. I acknowledge this statement * This position requires traveling to multiple sites as part of the regular job duties. Will you be able to meet this requirement? Yes No Optional & Required Documents Required Documents Resume Optional Documents Cover Letter

May 22, 2020

Part Time

Minimum Qualifications Minimum Qualifications 18 yrs of age, High School Diploma/ GED . Notes to Applicants UPDATE : Thank you for applying with the City of Austin. We hope you and your family are safe during this turbulent time in our nation. We understand you have heard reports regarding public and private organizational measures to reduce the risk of exposures to the COVID -19 virus. This has clearly had an impact on most business operations and our aquatic facilities are currently closed. This posting for this temporary aquatic position will remain active as we prepare for a modified summer aquatics season and we encourage you to apply. In the meantime, we will continue to evaluate the situation and keep applicants updated as aquatics facilities are allowed to resume operations. The City of Austin Parks and Recreation Department ( PARD ) provides protects and preserves a park system that promotes quality recreational, cultural and outdoor experiences for the Austin community. The Front Desk Attendant is a temporary position scheduled to work up to 20 hours per week - not to exceed 1040 total hours. Duties include, but not limited to: Provide administrative support and monitor the aquatics facility during scheduled hours Perform opening and closing procedures of facility. Provide customer information (in person, via phone and email). Cash handling and record keeping. Front line security of the facility. Application Instructions: Detailed, complete Employment Record is required to help better evaluate the applicant's qualifications - minimum and preferred as noted on the job posting. Detailed, complete Employment Record (employment dates must include month and year) will be used to determine salary if the applicant is the top candidate that is selected for this position. Applicants must include on their Employment Record all experience (work and/or volunteer) related to this job posting - up to 10 years or more. Verification of employment history dates on resume should match online Employment Application - Statements such as "See Resume" will not be accepted. Employment Record dates must include month and year. Resume will not be accepted in lieu of a complete online application. 90 Day Provision for Additional Vacancy: This posting may be used to fill other vacancies in other divisions/work locations within the City of Austin Parks and Recreation Department. Decisions on assigned selection will be made at the time of hire based on the business needs of the department. Physical Requirements : Tasks may involve bending, lifting, walking, carrying or using a force equal to lifting up to ten (10) pounds. Must be physically and mentally able to communicate, respond and work with participant's needs and safety issues. Possess the ability to work outdoors in any and all types of weather and/or inclement conditions. Military/Veteran Preference for Interview Process: An applicant claiming Military/Veteran status must provide a copy of his or her DD-214(s), or valid comparable document, at the time of interview. Posting Guidelines: PARD reserves the right to close posted positions prior to the advertised close date, based on recruitment strategies and business needs. Work/Location Schedule Notes: May be required to work during special events, evenings, weekends & holidays. Work schedule and location is subject to change based on department needs and programs. Various work locations. Driver's License and Certifications: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program Driver Safety Program you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Click here to learn more. Multiple Work Sites: This position will require traveling to multiple sites throughout the work day. Other: This is a multi-position posting and multiple candidates will be hired from this recruitment. If you are not contacted 10 business days after the recruitment closes, you are not moving forward in the recruitment process and we encourage you to review our other City of Austin recruitments. All PARD work site locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any PARD work site - including construction sites, parking lots, garages or in any personal vehicles located on the premises. Pay Range $15.00 per hour. Hours Days and Hours: Variable - up to 20 hrs per week Hours and days vary based on the facility needs. May be required to work during special events outside the normal hours. Evenings, Weekends, & Holidays may be required. Work/Location Schedule Notes: Work schedule and location is subject to change based on department needs and programs. Job Close Date 07/31/2020 Type of Posting External Department Parks & Recreation Regular/Temporary Temporary Grant Funded or Pooled Position Not Applicable Category Administrative Support Location Various Austin Parks & Recreation Aquatics Facilities Preferred Qualifications Preferred Qualifications Experience with cash handling, record keeping and file maintenance. Experience working in a fast paced environment with changing demands. Excellent writing/composition skills, organizational skills, problem solving skills, and the ability to multitask, are preferred. Experience communicating clearly and concisely in person, by phone, email, etc., while exercising tact, patience and discretion in a professional demeanor. Experience working with diverse populations and communities, including interacting with individuals of diverse social, cultural, economic and educational backgrounds. Bilingual in English and Spanish (read, writing, speaking). Proficiency in Microsoft Office to include Word, Excel and Outlook. Ability to travel to more than one location. Duties, Functions and Responsibilities Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Greet visitors and provide information about all aquatic facilities and the Parks and Recreation Department. Answer and direct phone calls to specific persons. Take and relay messages. Cash handling and processing payments. Assist with facility reservations. Assist with program marketing. Coordinate mail flow in and out of office. Send emails and faxes . Maintain and manage Outlook email inbox. Open center and/or close center. Ensure reception area is clean. Cleaning duties as assigned. Knowledge, Skills and Abilities Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Ability to handle a high-volume of customers. Skill in providing customer service. Ability to work irregular hours. Ability to communicate effectively both orally and in writing. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the division, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires a High School diploma or GED and applicants must be 18 years of age or older? Do you meet these minimum qualifications? Yes No * Have you previously worked for the City of Austin, Parks and Recreation Department? If yes, please indicate dates, work unit/section and position held at the Parks and Recreation Department. (Open Ended Question) * This position is temporary part-time position, that will be scheduled to work up to 20 hours per week. Hours and days vary based on the facility needs. The person selected will be required to work during special events outside the normal hours for programming needs; and also may be required to work evenings, weekends, & holidays. Can you work on the days and hours as noted? Yes No * If selected as top candidate, do you agree to a Criminal Background Investigation? Yes No * This is a multi-position job posting and you will only be notified if you are selected to move forward in the process. Once the department is no longer hiring for this position, you will receive a notification informing you of such. I acknowledge this statement * This position requires traveling to multiple sites as part of the regular job duties. Will you be able to meet this requirement? Yes No Optional & Required Documents Required Documents Resume Optional Documents Cover Letter

Customer Service Supervisor

Burbank Water and Power Burbank, CA, USA

As a Customer Service Supervisor at BWP, you ’ ll have the ability to make a positive impact on people ’ s lives by planning for the future; implementing changes to streamline operations; and meeting customers’ needs by providing timely, accurate responses with professionalism and respect.

May 21, 2020

Full Time

As a Customer Service Supervisor at BWP, you ’ ll have the ability to make a positive impact on people ’ s lives by planning for the future; implementing changes to streamline operations; and meeting customers’ needs by providing timely, accurate responses with professionalism and respect.

Cal State University (CSU) San Francisco

Customer Service Coordinator (Administrative Support Coordinator II) - Support Services Housing (10395)

San Francisco 1600 Holloway Avenue, San Francisco, CA 94132, USA

Description: Working Title Customer Service Coordinator SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department* Facilities Services (Support Services-Housing) Department Description The Facilities Operations - Campus, Facilities Operations-Housing, Central Support Services, Custodial, Operations, Grounds, Facilities Services - maintains and manages all facilities, utilities, grounds and property owned, leased or controlled by the University, in support of strategic plans and initiatives, in a manner ensuring the facilities grounds and operations are appropriately and safely prepared, maintained, managed and operated. Appointment Type* This is a one year probationary position. Time Base* Full-Time (1.0) Work Schedule* Monday to Friday; 9:00 am - 6:00 pm Anticipated Hiring Range* $3,115.00 - $3,500.00 per Month ($37,380.00 - $42,000.00 Annually) Salary is commensurate with experience. Position Summary* The Facilities Customer Service Center is the primary point of contact for customer inquiries related to Facilities Services and operates 365 days a year. The Customer Service Coordinator facilitates the coordination and operational work associated with service center. As the first point of contact, the incumbent is responsible for receiving, dispatching, and coordinating routine and emergency service requests from the campus community as it relates to skilled trades, custodial, grounds and contractors in a multi-campus environment. The incumbent plays a key role in ensuring customers have a positive experience; assisting efficiently and in a timely manner. Incumbent is required to use appropriate judgment and discretion in assessing the request/problem/emergency, while concurrently working in collaboration with the Facilities Services operational units to advance to resolution. The incumbent possesses a knowledge of the physical plant and utilities infrastructure. The incumbent will multi-task, inputting data, probing, providing solutions, and navigating through various operational systems to track service issues. The incumbent participates in the Service Center's daily workflow to ensure that all daily processes are completed at the close of each business day. Position Information Processes requests / analyzes problems / emergency response: Provide friendly and professional point of contact services for customers experiencing facilities related services issues within the campus community. Receive and dispatch requests appropriately, and complete administrative tasks associated with troubleshooting and resolution of customer request. Evaluate/asses for health and safety, urgency, priority, operational area responsibility etc as part of determining resolution plan. Create / monitor work orders, ensuring they are accurately created, assigned, prioritized, and categorized in line with departmental procedures. Liaise with wider team members as part of ensuring for best resolution, per operational practices and as appropriate, continue to liaise with relevant parties as part of effective resolution. Amend data and tracking systems as required. Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes. Ensure for effective communication and liaison with appropriate entities on a daily basis. Security/ access control: Responsible for verifying key/card requester status, proof of identification, and signature verification of the approving individual, and for approving and granting access through key and key card issuance. Has the responsibility to verify the reason for access and is responsible for granting access to all campus buildings and spaces, as approved by the department/college. Customer service / interactions / communications: The Customer Service Coordinator interacts frequently and informally with all members of the university community and contract support staff. In this capacity, provides scheduling information on support services. As Customer Service Coordinator, makes appropriate decisions regarding the urgency of support services. Is frequently required to negotiate response dates with the previously listed personnel/offices, and is then responsible to coordinate within the Department to assure that commitments made are met. Coordinate communications for emergency response / disaster recovery/ event coordination: Acts as central information dispatcher in facilitating coordinated services of FS entities during campus-wide events such as commencement, power outages, storms and other emergency conditions. For these situations, incumbent control point to verify status of critical operations such as sub-station switching and powering up/down of central plant and buildings. Operating systems/ reporting requirements: Uses proprietary software systems, office production software and operating systems to produce both established and ad-hoc reports. Based on operational or managerial need, produces production reports needed to analyze specific issues and problems. Other duties as assigned At All Times - Demonstrate behaviors that are in line with the User Friendly Principles (P530C) and Principles of Conduct for a Multi-Cultural University (P30D) - Demonstrate safe work practices for oneself, others and the office environment. Minimum Qualifications* In addition to Position Skill Level I knowledge and skill requirements, work assignments typically require: - Comprehensive and detailed knowledge of the university infrastructure, policies, and procedures. - Thorough mastery of English grammar, punctuation, and spelling. - Expertise in using office software packages, technology, and systems. - Ability to interpret and apply policies and procedures independently, and use judgment and discretion to act when precedents do not exist. - Ability to troubleshoot most office administration problems and respond to all inquiries and requests related to work area. - Ability to understand problems from a broader perspective and anticipate the impact of office administration problems and solutions on other areas. - Ability to analyze operational and procedural problems and develop, recommend, and evaluate proposed solutions. - Ability to perform business math, analyze budgetary data, and make accurate projections requiring some inference. - Ability to effectively write and present own reports. - Ability to effectively handle interpersonal interactions at all levels and handle highly sensitive interpersonal situations. - Ability to use negotiation and persuasion skills to achieve results and expedite projects. Preferred Qualifications - Ability to handle multiple situations under demanding situations. - Ability to interpret a broad variety of university/departmental policies and procedures, and apply these to operational/service situations often occurring simultaneously. Communicate decisions and direction clearly and effectively. - Knowledge of construction and maintenance terminology, practices and procedures. Ability to translate service requests into skilled trade terminology. - Ability to make analytical database queries and effectively use the resulting data for making informed decisions. Core Competencies - embody the following competencies: - Bias toward collaboration and teamwork. - Effective oral, written and nonverbal communication skills. - Customer/Client Focus with an emphasis in problem solving and resolution. - Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence. - Diversity and inclusion. License/Certification Required Must possess a valid California Driver's License. Position requires the use of state vehicle to attend events and visit off campus locations during work hours. Environmental/Physical/Special - Moving boxes of paper weighing up to 50 pounds is required. - Working in an open office environment. - May be required to work alone during designated work schedule. - May be considered "essential personnel" during periods of campus operational disruptions, such as power outages, minor and/or major natural disasters, etc. Pre-Employment Requirements This position requires the successful completion of a background check. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employees. CSUEU Position Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. How To Apply **THE ONLINE RECRUITMENT SYSTEM WILL ALLOW ONLY ONE FILE ATTACHMENT FOR EACH SUBMISSION** Submit an online application and upload in one file attachment your resume, cover letter, describing your specific qualifications for each position AND three (3) professional references who can comment upon your education and/or job related experience. SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Closing Date/Time: Open until filled

Apr 23, 2020

Full Time

Description: Working Title Customer Service Coordinator SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department* Facilities Services (Support Services-Housing) Department Description The Facilities Operations - Campus, Facilities Operations-Housing, Central Support Services, Custodial, Operations, Grounds, Facilities Services - maintains and manages all facilities, utilities, grounds and property owned, leased or controlled by the University, in support of strategic plans and initiatives, in a manner ensuring the facilities grounds and operations are appropriately and safely prepared, maintained, managed and operated. Appointment Type* This is a one year probationary position. Time Base* Full-Time (1.0) Work Schedule* Monday to Friday; 9:00 am - 6:00 pm Anticipated Hiring Range* $3,115.00 - $3,500.00 per Month ($37,380.00 - $42,000.00 Annually) Salary is commensurate with experience. Position Summary* The Facilities Customer Service Center is the primary point of contact for customer inquiries related to Facilities Services and operates 365 days a year. The Customer Service Coordinator facilitates the coordination and operational work associated with service center. As the first point of contact, the incumbent is responsible for receiving, dispatching, and coordinating routine and emergency service requests from the campus community as it relates to skilled trades, custodial, grounds and contractors in a multi-campus environment. The incumbent plays a key role in ensuring customers have a positive experience; assisting efficiently and in a timely manner. Incumbent is required to use appropriate judgment and discretion in assessing the request/problem/emergency, while concurrently working in collaboration with the Facilities Services operational units to advance to resolution. The incumbent possesses a knowledge of the physical plant and utilities infrastructure. The incumbent will multi-task, inputting data, probing, providing solutions, and navigating through various operational systems to track service issues. The incumbent participates in the Service Center's daily workflow to ensure that all daily processes are completed at the close of each business day. Position Information Processes requests / analyzes problems / emergency response: Provide friendly and professional point of contact services for customers experiencing facilities related services issues within the campus community. Receive and dispatch requests appropriately, and complete administrative tasks associated with troubleshooting and resolution of customer request. Evaluate/asses for health and safety, urgency, priority, operational area responsibility etc as part of determining resolution plan. Create / monitor work orders, ensuring they are accurately created, assigned, prioritized, and categorized in line with departmental procedures. Liaise with wider team members as part of ensuring for best resolution, per operational practices and as appropriate, continue to liaise with relevant parties as part of effective resolution. Amend data and tracking systems as required. Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes. Ensure for effective communication and liaison with appropriate entities on a daily basis. Security/ access control: Responsible for verifying key/card requester status, proof of identification, and signature verification of the approving individual, and for approving and granting access through key and key card issuance. Has the responsibility to verify the reason for access and is responsible for granting access to all campus buildings and spaces, as approved by the department/college. Customer service / interactions / communications: The Customer Service Coordinator interacts frequently and informally with all members of the university community and contract support staff. In this capacity, provides scheduling information on support services. As Customer Service Coordinator, makes appropriate decisions regarding the urgency of support services. Is frequently required to negotiate response dates with the previously listed personnel/offices, and is then responsible to coordinate within the Department to assure that commitments made are met. Coordinate communications for emergency response / disaster recovery/ event coordination: Acts as central information dispatcher in facilitating coordinated services of FS entities during campus-wide events such as commencement, power outages, storms and other emergency conditions. For these situations, incumbent control point to verify status of critical operations such as sub-station switching and powering up/down of central plant and buildings. Operating systems/ reporting requirements: Uses proprietary software systems, office production software and operating systems to produce both established and ad-hoc reports. Based on operational or managerial need, produces production reports needed to analyze specific issues and problems. Other duties as assigned At All Times - Demonstrate behaviors that are in line with the User Friendly Principles (P530C) and Principles of Conduct for a Multi-Cultural University (P30D) - Demonstrate safe work practices for oneself, others and the office environment. Minimum Qualifications* In addition to Position Skill Level I knowledge and skill requirements, work assignments typically require: - Comprehensive and detailed knowledge of the university infrastructure, policies, and procedures. - Thorough mastery of English grammar, punctuation, and spelling. - Expertise in using office software packages, technology, and systems. - Ability to interpret and apply policies and procedures independently, and use judgment and discretion to act when precedents do not exist. - Ability to troubleshoot most office administration problems and respond to all inquiries and requests related to work area. - Ability to understand problems from a broader perspective and anticipate the impact of office administration problems and solutions on other areas. - Ability to analyze operational and procedural problems and develop, recommend, and evaluate proposed solutions. - Ability to perform business math, analyze budgetary data, and make accurate projections requiring some inference. - Ability to effectively write and present own reports. - Ability to effectively handle interpersonal interactions at all levels and handle highly sensitive interpersonal situations. - Ability to use negotiation and persuasion skills to achieve results and expedite projects. Preferred Qualifications - Ability to handle multiple situations under demanding situations. - Ability to interpret a broad variety of university/departmental policies and procedures, and apply these to operational/service situations often occurring simultaneously. Communicate decisions and direction clearly and effectively. - Knowledge of construction and maintenance terminology, practices and procedures. Ability to translate service requests into skilled trade terminology. - Ability to make analytical database queries and effectively use the resulting data for making informed decisions. Core Competencies - embody the following competencies: - Bias toward collaboration and teamwork. - Effective oral, written and nonverbal communication skills. - Customer/Client Focus with an emphasis in problem solving and resolution. - Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence. - Diversity and inclusion. License/Certification Required Must possess a valid California Driver's License. Position requires the use of state vehicle to attend events and visit off campus locations during work hours. Environmental/Physical/Special - Moving boxes of paper weighing up to 50 pounds is required. - Working in an open office environment. - May be required to work alone during designated work schedule. - May be considered "essential personnel" during periods of campus operational disruptions, such as power outages, minor and/or major natural disasters, etc. Pre-Employment Requirements This position requires the successful completion of a background check. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employees. CSUEU Position Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. How To Apply **THE ONLINE RECRUITMENT SYSTEM WILL ALLOW ONLY ONE FILE ATTACHMENT FOR EACH SUBMISSION** Submit an online application and upload in one file attachment your resume, cover letter, describing your specific qualifications for each position AND three (3) professional references who can comment upon your education and/or job related experience. SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Closing Date/Time: Open until filled

Payroll and Customer Service Lead (25286)

San Jose 1 Washington Street, San Jose, CA 95192, USA

Description: The Payroll and Customer Service Lead performs a full range of moderately complex to complex office and administrative support functions in support of Facilities Development and Operation's Payroll, Human Resources, and Customer Service. Closing Date/Time: Open until filled

Apr 23, 2020

Full Time

Description: The Payroll and Customer Service Lead performs a full range of moderately complex to complex office and administrative support functions in support of Facilities Development and Operation's Payroll, Human Resources, and Customer Service. Closing Date/Time: Open until filled

County of San Mateo Human Resources Department

911 Communications Calltaker

County of San Mateo, CA Redwood City, CA, United States

Description The County of SanMateo,Office of Public Safety Communicationsislooking for positive, professional, mature, enthusiastic, flexible, and responsible individuals for 911 CommunicationsCalltaker positions. 911 Calltakers perform a variety of telephone and computer aided operational duties in performing call taking of law enforcement, fire, and emergency medical dispatch (EMD) calls, and other public service agency calls including non-emergency and business-related calls. 911 Communications Calltaker is an entry level classification. It is distinguished from 911 Communications Dispatcher I in that latter also performs radio responsibilities in addition to call taking. Additionally, the incumbent in the 911 Communications Dispatcher I is expected to learn the more difficult or responsible duties typically assigned to the position in the next higher class of 911 Communications Dispatcher II. In order to promote to the 911 Communications Dispatcher Series, incumbents in the 911 Communications Calltaker classification must apply for the position when it is available and successfully pass recruitmentand examination for said position. To be considered for this position, you must have: Completed the POST Entry-Level Dispatcher Selection Test Battery (POST Dispatcher Test) with a minimum T-score of 48 within one year of date of application OR taken and passedthe 'CritiCall'exam withinone year of date of application. All applicants are responsible for obtaining and submitting their own test scores at the time of application.For candidates seeking alocal resource for testing, please contact TheSouth Bay Regional Public Safety Training Consortium (The Academy) at www.theacademy.ca.gov and self-enroll to take the required test prior to applying for this position.Test dates are limited so please contact The Academy as soon as possible. South Bay Regional Public Safety Training Consortium San Mateo, CA: 650-574-6466 San Jose, CA: 408-270-6458 Please note, you must register online at www.theacademy.ca.gov for a test session. NOTE: The Dispatch Academy certification does NOT satisfy the testing requirement. For more information about the County of San Mateo Office of Public Safety Communications, visit our website at http://911.smcgov.org . Qualifications Education and Experience: Any combination of education and experience that would likely provide the knowledge, skills and abilities is qualifying. A typical way to qualify is a minimum of one year experience with customer service contact. Knowledge of: English language, spelling, grammar and punctuation. Customer service and interpersonal communications principles. Computer operation and use in office and Communications Center environments. Basic principles in communicating by means of face-to-face contact, telephone and/or data terminals. Various resources within the County in order to provide referrals to the public and public safety agencies. Skill/Ability to: Speak, read and write English clearly. Communicate clearly and concisely, in English, both orally and in writing. Comprehend, interpret, relay and document information via telephone, computer software/ data terminals or other related technology. Screen and interpret general data and filter relevant information. Learn and operate Computer Aided Dispatch (CAD) Systems and other related technology. Read and interpret various mapping devices and relaying pertinent information. Work under pressure, exercising good judgment and common sense while making sound decisions in emergency situations. Perform multiple tasks simultaneously in a fast-paced work environment. Listen, understand and relay of information via telephone and in person. Remain calm and controlled under stressful periods while projecting a professional demeanor. Establish and maintain positive and courteous working relationships with customers, the community and co-workers. Work with the Communications Center team while maintaining assigned job responsibilities and duties. Anticipate and adapt to fluctuating workloads in the Communications Center. Communicate and receive constructive feedback and opinions to affect change. Access and refer to information using available resources. Read, interpret, understand and follow written and oral instructions and/or information. Remain seated for long periods of time. Read and interpret text/data on electronic screen or computerprintouts and variety of maps. Hear in a noisy environment while communicating via telephone or face to face. Other requirements of the position: Successfully complete a pre-employment medical examination and be subject to polygraph testing. Follow strict drug use standards and guidelines. Possess good moral character and psychological suitability as determined by a thorough background investigation, including fingerprinting and psychological evaluation. Be willing to work day, swing, nights, rotating, holiday, and weekend shifts. Be willing to work 12 to 16 hours per day. Be willing to accept overtime assignments, including last minute spontaneous mandatory assignments. Application/Examination Anyone may apply. Proof of completion of either the POST Dispatcher Test with a minimum T-Score of48 OR passing scores on the "CritiCall"exam within the last year must be attached at the time of application. Responses to the supplemental questions must also be submitted. A resume will not be accepted as a substitute for the required application materials. This is a continuous recruitment which may close at any time. The final filing date will be posted five days in advance on this job announcement. Apply immediately. This recruitment is open on a continuous basis and selections may be made at any time within the process. Applications for this position will only be accepted online. If you are currently on the County's website, you may click the 'Apply' button. If you are not on the County's website, please go to https://jobs.smcgov.org to apply. All exams will be given in San Mateo County, California, and applicants must participate at their own expense. At the County of San Mateo, we welcome and celebrate the diversity of our employees, and strive to create a workplace where they feel valued every day. County of San Mateo is proud to be an Equal Opportunity Employer. HR Contact:Mandy Singh(03032020) (911 Communications Calltaker)

Apr 04, 2020

Full Time

Description The County of SanMateo,Office of Public Safety Communicationsislooking for positive, professional, mature, enthusiastic, flexible, and responsible individuals for 911 CommunicationsCalltaker positions. 911 Calltakers perform a variety of telephone and computer aided operational duties in performing call taking of law enforcement, fire, and emergency medical dispatch (EMD) calls, and other public service agency calls including non-emergency and business-related calls. 911 Communications Calltaker is an entry level classification. It is distinguished from 911 Communications Dispatcher I in that latter also performs radio responsibilities in addition to call taking. Additionally, the incumbent in the 911 Communications Dispatcher I is expected to learn the more difficult or responsible duties typically assigned to the position in the next higher class of 911 Communications Dispatcher II. In order to promote to the 911 Communications Dispatcher Series, incumbents in the 911 Communications Calltaker classification must apply for the position when it is available and successfully pass recruitmentand examination for said position. To be considered for this position, you must have: Completed the POST Entry-Level Dispatcher Selection Test Battery (POST Dispatcher Test) with a minimum T-score of 48 within one year of date of application OR taken and passedthe 'CritiCall'exam withinone year of date of application. All applicants are responsible for obtaining and submitting their own test scores at the time of application.For candidates seeking alocal resource for testing, please contact TheSouth Bay Regional Public Safety Training Consortium (The Academy) at www.theacademy.ca.gov and self-enroll to take the required test prior to applying for this position.Test dates are limited so please contact The Academy as soon as possible. South Bay Regional Public Safety Training Consortium San Mateo, CA: 650-574-6466 San Jose, CA: 408-270-6458 Please note, you must register online at www.theacademy.ca.gov for a test session. NOTE: The Dispatch Academy certification does NOT satisfy the testing requirement. For more information about the County of San Mateo Office of Public Safety Communications, visit our website at http://911.smcgov.org . Qualifications Education and Experience: Any combination of education and experience that would likely provide the knowledge, skills and abilities is qualifying. A typical way to qualify is a minimum of one year experience with customer service contact. Knowledge of: English language, spelling, grammar and punctuation. Customer service and interpersonal communications principles. Computer operation and use in office and Communications Center environments. Basic principles in communicating by means of face-to-face contact, telephone and/or data terminals. Various resources within the County in order to provide referrals to the public and public safety agencies. Skill/Ability to: Speak, read and write English clearly. Communicate clearly and concisely, in English, both orally and in writing. Comprehend, interpret, relay and document information via telephone, computer software/ data terminals or other related technology. Screen and interpret general data and filter relevant information. Learn and operate Computer Aided Dispatch (CAD) Systems and other related technology. Read and interpret various mapping devices and relaying pertinent information. Work under pressure, exercising good judgment and common sense while making sound decisions in emergency situations. Perform multiple tasks simultaneously in a fast-paced work environment. Listen, understand and relay of information via telephone and in person. Remain calm and controlled under stressful periods while projecting a professional demeanor. Establish and maintain positive and courteous working relationships with customers, the community and co-workers. Work with the Communications Center team while maintaining assigned job responsibilities and duties. Anticipate and adapt to fluctuating workloads in the Communications Center. Communicate and receive constructive feedback and opinions to affect change. Access and refer to information using available resources. Read, interpret, understand and follow written and oral instructions and/or information. Remain seated for long periods of time. Read and interpret text/data on electronic screen or computerprintouts and variety of maps. Hear in a noisy environment while communicating via telephone or face to face. Other requirements of the position: Successfully complete a pre-employment medical examination and be subject to polygraph testing. Follow strict drug use standards and guidelines. Possess good moral character and psychological suitability as determined by a thorough background investigation, including fingerprinting and psychological evaluation. Be willing to work day, swing, nights, rotating, holiday, and weekend shifts. Be willing to work 12 to 16 hours per day. Be willing to accept overtime assignments, including last minute spontaneous mandatory assignments. Application/Examination Anyone may apply. Proof of completion of either the POST Dispatcher Test with a minimum T-Score of48 OR passing scores on the "CritiCall"exam within the last year must be attached at the time of application. Responses to the supplemental questions must also be submitted. A resume will not be accepted as a substitute for the required application materials. This is a continuous recruitment which may close at any time. The final filing date will be posted five days in advance on this job announcement. Apply immediately. This recruitment is open on a continuous basis and selections may be made at any time within the process. Applications for this position will only be accepted online. If you are currently on the County's website, you may click the 'Apply' button. If you are not on the County's website, please go to https://jobs.smcgov.org to apply. All exams will be given in San Mateo County, California, and applicants must participate at their own expense. At the County of San Mateo, we welcome and celebrate the diversity of our employees, and strive to create a workplace where they feel valued every day. County of San Mateo is proud to be an Equal Opportunity Employer. HR Contact:Mandy Singh(03032020) (911 Communications Calltaker)

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