40 Customer Service jobs

DESCRIPTION The Department of Development Services has an opening for a Customer Service Representative II (Non-Career) to support the Permit Center in the Building & Safety Bureau. The successful candidate will be highly organized, self-sufficient with excellent office skills and attention to detail. Non-career employees are not typically eligible for health/dental/vision benefits; however, they may be eligible for sick leave benefits. Non-career employees are limited to 1,600 work hours per service year and are not guaranteed a minimum number of work hours. EXAMPLES OF DUTIES The core responsibilities of the Customer Service Representative II (Non-Career) are to: Interact with customers, City personnel, or inspection personnel by telephone or in-person regarding permit questions and problems; Enter, access, and review permit information to support the processing of payments utilizing proprietary permitting software; Receive payments, make change, and issue receipts; Perform collection efforts on returned checks; issue refunds; Research, file, and record accounts, and prepare appropriate correspondence and reports; and, performs other related duties as required. REQUIREMENTS TO FILE Six months of collections, clerical, and customer service experience Experience with Microsoft Word and Excel Ability to multi-task Ability to exercise tact, judgment, and patience in assisting the public and City staff Ability to perform mathematical calculations accurately Skill in the operation of electronic/mechanical equipment and personal computer (PC) Experience performing skip tracing on delinquent accounts is desirable SELECTION PROCEDURE This recruitment will open for filing on Friday, January 17, 2020 at 9:00 AM and close on Friday, January 24, 2020, 4:30 PM. To be considered, applicants must submit an online application, including a cover letter and an attached resume that reflects the scope and level of their current/most recent positions and responsibilities. Incomplete applications and applications that do not meet the minimum requirements will not be considered. The most qualified applicants will be invited to continue in the process. Equal Opportunity The City of Long Beach is an Equal Opportunity Employer and values diversity at all levels of the organization. In support of the City's Language Access Policy, bilingual skills (Spanish, Khmer and/or Tagalog) are desirable for positions interacting with the public. The City of Long Beach intends to provide reasonable accommodations in accordance with the Americans with Disabilities Act of 1990. If a special accommodation is desired, or if you would like to request this information in an alternative format, please call (562) 570-5290. This information is available in an alternative format by request at the agency contact on the bulletin. If a special accommodation is desired, please contact the agency two (2) business days prior to the test, if applicable. Closing Date/Time: 1/24/2020 4:30 PM Pacific

The City of Dana Point is seeking two qualified individuals to fill the Senior Administrative Assistant positions in the Administrative Services and Community Development Departments. This is an advanced journey level administrative classification. Positions in this classification are responsible for assisting a department head by performing a full range of secretarial and administrative support services with a high degree of independence. Assigned duties require the incumbent to be familiar with a wide range of departmental activities, and may include various research, budgetary and administrative functions. Incumbents are regularly involved in assisting higher level officials and may be responsible for supporting a City commission or subcommittee. Position may provide technical and functional supervision over other staff, as needed. This is a non-exempt position under FLSA standards. EXAMPLES OF ESSENTIAL DUTIES – Typical duties assigned to this position include, but are not limited to: Participate and assist in the administration of a department; research and prepare reports related to departmental functions; process and/or maintain records related to the administration of the departmental budget; monitor and report on projects or activities within the department. Type, format and proofread a wide variety of reports, letters, memoranda and statistical charts; type from rough draft, verbal instruction or machine dictated copy; review drafts for punctuation, spelling and grammar; independently compose letters, memoranda or basic reports from general instruction or information related to assigned responsibilities; arrange for or distribute copies of materials. Coordinate preparation of agendas, notices and other documents related to the support of a commission, committee or task force. Establish and coordinate the records management system for the department head and/or the department; maintain and update a variety of department records Serve as initial contact/resource person for the assigned department; screen calls, visitors, and mail; respond to complaints and requests for information and assistance from the public, City staff, and representatives of other organizations; research questions to provide accurate information; refer more technical questions or issues to appropriate City staff; ensure follow up to unanswered inquiries. Make appointments and schedule meetings; arrange conference room or other meeting facilities; make arrangements for equipment, materials and supplies. May serve as secretary to a Commission or other official group including preparing meeting agendas and related materials, scheduling meetings, taking and transcribing minutes of meetings and other related tasks. May direct the work activities of assigned clerical personnel; prioritize and coordinate work assignments; review work for accuracy. May order office supplies and equipment, distribute to department, and maintain central stores. Assist in a variety of department operations; perform special projects and assignments as requested. Coordinate travel arrangements for department staff as necessary.

Job Details Level: Entry Job Location: Mercury Air Cargo (JAL) - Los Angeles, CA Salary Range: $16.71 Hourly Job Category: Customer ServiceDuties and Responsibilities Prepare documentation prior to flight arrival or flight departure, review, organize, make copies and distribute accordingly. Coordinate check-in with warehouse personnel. Travel to Airport Operational Area (AOA) to meet flight upon arrival or departure of flight to retrieve or drop off flight documents. Notify Broker or Freight Forwarder on the Master Airway Bill (MAWB) of shipment's arrival at warehouse facility. Notify shippers when shippers when shipments are placed on hold. Provide assistance to customers arriving to retrieve their documents and freight. Collect and secure the appropriate charges and document method of payment. Process "Customs Out" (proof of delivery) for every transaction before the customer's departure. Assist in completion of MAWBS for over-the-counter shipments. Confirm all bookings are accepted Confirm TSA mandatory screening. Confirm Dangerous Goods have been checked within aircraft limits. Data capture AWB information into airline system(s). Manifest flight based on information received from the warehouse. Print flight manifest, cargo pallet message, deadload and NOTOC and deliver to the aircraft. Verify post flight inventory with documents on hand. File maintenance of all pertinent documents and records. Prepare various reports (Irregularity Report, Weekly Import and/or Export Statistics) Follow specific procedure for Dangerous Goods shipments when received, including procedure when Dangerous Goods are abandoned by consignee. Answer telephone and respond to incoming calls and emails. Demonstrate diligence required to maintain security under the Airport Police, Transportation Security Administration (TSA) and United States Customs/Border Protection (USCBP) Regulations. You will challenge any and all persons not displaying an airport I.D. badge within a Mercury warehouse or any Airport Operational Area. (AOA). Maintain records and appointments necessary for employment on the airport such as: airport badge appointments, USCBP interviews or other government required meetings. Keep workstation clean and organized. Qualifications Minimum Requirements: Must be at least 18 years of age Must possess clean driving record and valid driver's license (10-year DMV print-out required) Must provide 10 years background employment/education information Must provide proof of the legal right to work in the United States such as: passport, birth certificate or work permit/visa. Physical Demands/Working Environment: Must be able to lift up to 50 lbs. Tolerate moderate to loud levels of noise within the work environment Stand and remain standing for periods up to 3 hours without sitting Demonstrate daily a fitness for obligation without impairment due to illegal drugs, sleep deprivation, medication, or alcohol May be required to work all of the following: irregular hours and/or shifts, including split-shifts; holidays and weekends; overtime; and extended hours. Knowledge, Skills & Abilities (Desired): Typing skills with ability to type a minimum of 35 wpm. English proficiency (e.g., reading, writing, speaking, listening) Mental abilities (e.g., visual observation and identification, mental rotation) Interpersonal skills (e.g., customer service, dependability) Work values (e.g., responsibility, honesty, integrity) Knowledge of basic arithmetic and mathematics Comprehension of airway bill import procedures and government regulations Attention to detail and organization skills Ability to follow instructions from supervisor or lead agent Ability to work as an effective team member Ability to obtain U.S. Customs seal and license to drive on Airport Operational Area (AOA). Office skills including file maintenance, basic computer knowledge, answering telephone quickly and ability to multi-task. This job description is a summary of duties for which you as an employee are expected to perform in your assignment. It is by no means an all-inclusive list, rather a broad guide to expected duties. As an employee you must understand that a job description is neither complete nor permanent and may be modified at any time. At the request of management, any employee may be asked to perform additional duties, responsibilities, or projects without notice. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Date posted: 01/16/2020

Job Details Level: Experienced Job Location: Mercury Air Cargo (215) - Los Angeles, CA Salary Range: $20.59 Hourly Job Category: Customer ServiceDescription Job Summary: The customer service lead agent is responsible for effective communication with customers and customer service agents. Distributes the workload properly and equally and ensures that all assigned tasks are completed efficiently and thoroughly. Duties and Responsibilities: Perform as senior staff of agents by assisting in the supervision of Customer Service Agents to avoid service failure. Assist Supervisor in his/her functions and act as a back-up in the event that a supervisor and/or manager is not available. Demonstrate good interpersonal skills in communication and interaction with Customer Service Agents, Supervisors, Managers and customers. Effectively prioritize responsibilities. Ensure that cash/checks received at the counter are accepted in accordance with company procedures/carrier regulations with the proper documentation attached. Assign people to meet flights on time; deliver outbound documents. Ensure Import flights are cleared through U.S. Customs within 2 hours of arrival. Ensure outbound flights are cleared within 2 hours after the departure time. Verify all information of the TRM versus booking sheet and MAWB before transfers leave the office. Confirm there are no government holds in ACE at the time of delivery. Re-check and sign flight folders upon completion of flight. Check all communications (e-mails, faxes and telexes) and disseminate information accordingly and in a timely manner. Provide Accounting Department and airline customer with all necessary documents (MAWBS, TRMS, Non-Routines, Company Material Clearances) to accurately bill customers in a timely manner. Assist Accounting Department in resolving any discrepancies in monetary amounts or documentation. Ability to pass Dangerous Goods acceptance course. Sign and review NOTOC. Check screening records to make sure only screened cargo is loaded on an aircraft. Develop skills to multi-task when necessary. Qualifications Minimum Requirements: Must be at least 18 years of age Must possess clean driving record and valid driver's license (DMV print-out required) Must provide 10 year background history with employment /education information Must provide proof of legal right to with in the United States such as U.S. Passport, birth certificate or work permit/visa Must have at least 1 year experience as a customer service agent with proven success Physical Demands/Working Environment: Must be able to lift up to 50 lbs. Tolerate moderate to loud levels of noise within the work environment Stand and remain standing for periods up to 3 hours without sitting Demonstrate daily a fitness for obligation without impairment due to illegal drugs, sleep deprivation, medication, or alcohol May be required to work all of the following: irregular hours and/or shifts, (including split-shifts), holidays and weekends, overtime and extended hours Knowledge, Skills & Abilities (Desired or Required): Typing skills with ability to type a minimum of 35 wpm. English proficiency (e.g., reading, writing, speaking, listening) Mental abilities (e.g., visual observation and identification, mental rotation) Interpersonal skills (e.g., customer service, dependability) Work values (e.g., responsibility, honesty, integrity) Office skills including file maintenance, basic computer knowledge, answering telephone quickly and ability to multi-task. Knowledge of advanced arithmetic and mathematics Comprehension of airway bill and government regulations Attention to detail and organization skills Ability to follow instructions from Supervisors, Manager and Customers Ability to act in lead position and give direction to Customer Service Agents Ability to work as an effective team member in a leadership role Ability to obtain U.S. Customs seal and license to drive on Airport Operations Area (AOA). This job description is a summary of duties for which you as an employee are expected to perform in your assignment. It is by no means an all-inclusive list, rather a broad guide to expected duties. As an employee you must understand that a job description is neither complete nor permanent and may be modified at any time. At the request of management, any employee may be asked to perform additional duties, responsibilities, or projects without notice. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Date posted: 01/16/2020

Posting Title Customer Service Representative Job Requisition Number AE502077 Position Number 109315 Job Type Full-Time Division Name Customer Care Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus two (2) years of experience in billing, credit counseling, or customer service. Notes to Applicants POSITION DESCRIPTION : This position resides in Customer Care and reports to the Customer Service Supervisor. The primary duties include assisting our citizens with inquiries about City of Austin utilities to include move requests, billing and credit inquiries. The position also requires handling high-level escalated customer calls and supporting with Austin Energy's outage management responses. APPLICATION : The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Describe your specific experience for each position. Include all job duties, responsibilities, and employment dates. Any gaps in employment must have an explanation and dates of unemployment. Please be sure that your application is a reflection of your entire work history. Resumes will not be accepted. Statements such as "see resume" will not be accepted. You may use "N/A" for fields that are not applicable. Starting salary will be based on overall relevant experience from your employment application. Supplemental information or changes to your application will not be accepted after the job posting closes. The responses to the supplemental questions should reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information. We reserve the right to verify high school and college education for the top candidate(s). If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference. www.austintexas.gov TRAVEL : If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. WORK HOURS : This position is categorized as Essential Personnel. Essential personnel are required to work during emergencies or bad weather if they are scheduled to work and in some cases when they are not scheduled. All Essential employees ensure the continuance of key operations in order to maintain the delivery of electric service safely for the City of Austin. Work hours may include after hours, holidays, and weekends. This is a set shift position. The 12pm - 9pm schedule with rotational weekends is not negotiable. LOCATION : 721 Barton Springs Road and/or 5202 East Ben White. CRIMINAL HISTORY BACKGROUND CHECK : The top candidate will be subject to a minimum 10 year criminal history background check. FAIR LABOR STANDARDS ACT : This position is classified as NON - EXEMPT . RELATED WORK EXPERIENCE : -For this posting Customer Service Experience is defined as interactions with both internal and external customers/consumers in platforms such as face to face and voice in order to provide assistance with products or services. -For this posting billing and credit counseling is defined as experience with explaining billing and credit questions to customers as it relates to a utility service. -For this posting Utility Service is defined as electric or water utilities. Pay Range $18.17 - $22.71 Hours The shift will be a Monday through Friday, 12pm - 9pm schedule, with rotational weekends. Job Close Date 01/23/2020 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 721 Barton Springs Road and/or 5202 East Ben White Preferred Qualifications 6 mo. Experience working in Austin Energy's Residential Utility Contact Center 6 mo. Experience working in an inbound call center and familiar with call center technology and functions (i.e. Avaya and other telephony systems) Experience with process, goals and objectives of the Utility Customer Contact Center within Austin Energy Experience with utility residential processes such as starts, stops, transfers and service requests Experience with Oracle, CC&B or any other billing system Ability to maintain regular and predictable work schedule of 12 pm to 9 pm Ability to work additional hours including participating in rotational schedule and shift bids Bilingual in English and Spanish Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Receives by email, fax, or phone, inquiries from customers, contractors, and other city departments. Resolves customer issues with one call resolution. Answers customer requests or inquiries concerning services, products, billing, and equipment. Verifies customer account and active services using various databases and software applications. Researches customer account information to explain services, charges, and adjustments. Logs customer complaints, creates service requests, and routes to the appropriate department(s). Maintains and files all generated service requests. Responsibilities- Supervision and/or Leadership Exercised: May train others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of billing procedures. Knowledge of good customer relations practices. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software. Skill in planning and organizing. Skill in handling conflict and uncertain situations. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain effective communication and working relationships with city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation from High School or equivalent, plus two (2) years experience in billing, credit counseling, or customer service. Do you meet these requirements? Yes No * Do you have experience working in a high volume inbound call center and are you familiar with call center technology and functions Yes No * Please list the dates/years and companies to support your selection on the question listed above. (Open Ended Question) * Are you a current AppleOne contract employee working at Austin Energy? Yes No * Please list the dates/years and companies to support your selection on the question listed above. (Open Ended Question) * Do you have CC&B experience including processing transactions such as starts and stops of service, and issuing service requests (TODOs and Field Activities)? Yes No * Please list the dates/years and companies to support your selection on the question listed above. (Open Ended Question) * Do you have experience with Oracle CC&B or other utility billing systems? Yes No * Please list the dates/years and companies to support your selection on the question listed above. (Open Ended Question) * Do you have a minimum of 6 month's experience assisting customers with Electric or Water utility processes. Yes No * Please list the dates/years and companies to support your selection on the question listed above. (Open Ended Question) * This position is categorized as Essential Personnel which requires reporting to work during emergency and/or bad weather closures. Are you available to work during those times as necessary? Yes No * This position requires a 12 pm to 9 pm shift with rotating Saturday coverage. Are you able to work this shift on a permanent basis? Yes No * This position requires traveling to multiple sites as part of the regular job duties. Will you be able to meet this requirement? Yes No * Are you bilingual with the ability to speak fluently and write in English and Spanish? Yes No * This position requires that you successfully pass a review of your criminal background check. If identified as the top candidate, do you agree to a criminal background investigation? Yes No Optional & Required Documents Required DocumentsOptional Documents

Summary WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was names "The #1 Best Place to Live in America." Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That's why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-generated values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment. SUMMARY Under general supervision, provides customer service and assistance to pilots, passengers and other customers of the Airport. This position is the primary responder, assisting Airport customers with inquiries and problems in person and by telephone pertaining to current fuel prices, rates for services offered, and general area information. Essential Functions/Knowledge, Skills, & Abilities GENERAL EXPECTATIONS FOR ALL EMPLOYEES In order for us to continue to achieve our primary function of making McKinney a better place to live, work, and raise a family, we hold these expectations for all employees. Learn and demonstrate an understanding of how team, department, and City goals are interconnected. Contribute to a positive work culture. Maintain regular and reliable attendance. Ability to assess his/her work performance or the work performance of the team. Contribute to the development of others and/or the working unit or overall organization. Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities. Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same. ESSENTIAL DUTIES AND RESPONSIBILITIES Operates the Customer Service desk in a detail-oriented manner; ensures proper understanding of inquiries and concerns; asks for clarification to deal with each issue promptly and accurately to resolve customer questions and/or concerns and complaints. Handles heavy telephone calls, radio calls and emails in a prompt, efficient manner. Takesessential trip information in an organized and efficient manner. Operates a two-way radio. Manages requests for ancillary services, including but not limited to reservations for hotel, limo, and/or car; setting up services, such as pull out service, aircraft detailing, catering, and shuttles; fulfills other special requests made by customers needing assistance. Prepares and maintains records of all scheduled incoming aircraft and complete all necessary paperwork. Distributes crew cars in accordance with Airport policy and processes all related paperwork. Processes sales, references prior transactions and quotes fuel prices as established through the fuel volume discount program within the FBO Manager software. Communicates effectively over the Unicom and two-way radio using aviation terminology. Complete the daily cash report, settle the previous day's transactions, and perform required data entry. Prepares and processes payments for Airport services by cash, check or credit card. Communicates with the Line Crew for accurate, optimal service. Maintains customer files, including current contact information, up-to-date credit card information, prior purchase history, and special information. Prepares monthly reports. Resolve customer questions and/or complaints. Monitors coin-operated vending machines, ensuring they are in good operating condition. Complies with all written City policies and procedures. Works overtime as needed, especially in times of nonstandard operations such as weather events, TFR'sairport closures, diversions, etc. Adhere to assigned work schedule as outlined in City and department attendance policies and procedures. Travels to other locations to attend meetings, trainings, and briefings. PREFERRED QUALIFICATIONS Performs any other duties and responsibilities as directed by the Airport Customer Service Supervisoror Manager. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Knowledge of principles and procedures of customer billing and collections. Knowledge of customer service and public relations techniques. Knowledge of money handling policies and procedures. Knowledge of aviation terminology. Knowledge of money handling policies and procedures. Advanced knowledge of the rules of English grammar, spelling, and punctuation. Advanced knowledge of Word, Excel, and the Internet. Knowledge of City and departmental operations. Skill to remains organized and prioritize work. Skill to uses time effectively to accomplish tasks. Skill to Interact professionally with the public and public/private officials. Skill to work closely and harmoniously with others to accomplish tasks. Skill to prepare documents without errors in grammar, spelling, or punctuation. Skill to research, compile and summarize a variety of informational and statistical data. Ability to make independent judgments and manage multiple projects. Ability to establish and maintain effective working relationships within the organization. Ability to communicate effectively with all levels of staff, consultants, contractors, and the public, both orally and in writing. Ability to maintain confidential information. Ability to follow oral and written directions. Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect. Ability to build professional relationships with internal staff and customers. Offers flexibility and adaptability, especially during times of change. Required Qualifications High School diploma or GED supplemented by two years of experience in customer relations; Fixed Based Operator (FBO) experience is preferred.Valid driver's license with good driving record and ability to maintain a good driving record while employed; must be able to work some weekends and holidays. Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements. Physical Demands/Supplemental PHYSICAL DEMANDS Tasks involve the ability to communicate with the public and staff in person and on the telephone; type, enter data, review, sort and write; exert very moderate physical effort in light work, typically involving some combination of reaching, stooping, kneeling, crouching and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds). WORK ENVIRONMENT Tasks are regularly performed without exposure to adverse environmental conditions. SUPPLEMENTAL The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Closing Date/Time: 1/30/2020 5:00 PM Central

DISTINGUISHING CHARACTERISTICS The Executive Assistant is distinguished from lower jobs in the administrative support series by its direct reporting relationship to the City Manager and support of the City Council, and broader and continuing interfaces with political and elected officials, department heads, and local community representatives. The functions performed require a high level of sensitivity and tact as well as a thorough understanding of city programs, and the functions of various departments, commissions, and committees.   ESSENTIAL FUNCTIONS   The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the class.   Screens and directs incoming mail and email communications between the City Manager, City Council, and other staff members; determines the priority level and routes incoming correspondence, reports, requests, and instructions; handles or refers matters as directed; acts as liaison in coordinating matters between the City Manager's Office and other department heads and managers; refers or recommends referral of matters to appropriate departments and staff for follow-up action and reporting; periodically reviews outstanding items for needed actions and closure. Organizes and maintains calendar for the City Manager; arranges meetings, travel, and conferences for the City Manager and for City business; coordinates expense reimbursements. Schedules committee and staff meetings and appointments; assists in coordinating workshops, professional conferences, and special events. Composes, proofreads, and edits memoranda, correspondence, City Council transmittals, evaluations, and other documents and reports often of a highly sensitive and confidential nature on behalf of the City Manager and City Council; works from dictated notes or directions; ensures materials and reports for signature are accurate and complete; proofreads and checks typed and other materials for accuracy, completeness, and compliance with city standards, policies and procedures. Receives and screens visitors and telephone calls, providing information and handling issues that may require sensitivity and use of sound independent judgment; responds to requests for information and complaints, refers matters to appropriate city staff and/or takes or recommends action to resolve the request or complaint. Compiles information as part of the weekly City Manager's report; provides administrative support to other City staff in compiling City records; arranges and conducts City Hall tours.  Researches and assembles information from a variety of sources for the preparation of records and reports; reviews newspaper media and prepares copies of articles for distribution to appropriate parties. Organizes, archives, and maintains departmental records and files, including service requests and actions taken by departments and divisions in response to complaints, and Council directed inquiries; orders and maintains adequate office supplies. Prepares commendations, proclamations, and certificates for placement on the City Council agenda; procures recognition plaques, trophies, and awards for various recipients; arranges events, programs, and ceremonies. Assists in developing and compiling the annual budget for the City Council and City Manager's Office; monitors budget expenditures; coordinates and participates in the purchasing of equipment, materials and supplies. Compiles and maintains listings of attendees, costs and locations of City Manager and City Council conferences, as well as other key contacts for the City Manager and City Council. May function as a Notary Public for the City Manager and City Hall. QUALIFICATIONS GUIDELINES   Knowledge of:  Office administrative and management practices and procedures; organization of city government, programs, and services; principles and practices of sound business communications; correct English usage, including spelling, grammar, diction, and punctuation; Municipal Code, ordinances, rules, policies, and procedures; financial record keeping and management practices; research methods and techniques; leadership techniques; effective customer service techniques.  Ability to:  Operate calculator and standard office equipment; operate computer equipment and word processing, spreadsheet, graphics, and specialized software programs; type at a net rate of 55 words per minute; make mathematical calculations; organize administrative work and set priorities; interpret, apply, and explain regulations, policies, and procedures; organize and maintain complex office records and files; compose, proofread, and edit correspondence; coordinate events and city calendar with City Manager and other public officials; conduct research; communi­cate effectively, both orally and in writing; prepare clear, accurate and concise memos, records, reports and other documents; maintain confidentiality of information; use a high degree of tact, discretion and diplomacy in dealing with sensitive situations and concerned and/or upset groups and individuals; establish and maintain effective working relationships with staff, management, consultants, vendors, contractors, city officials, other governmental agencies, business representatives, community organizations, interest groups, the general public, and others encountered in the course of work.  PHYSICAL AND MENTAL DEMANDS   The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Physical Demands   While performing the duties of this class, the employee is constantly required to sit, and occasionally to stand and walk. The employee must be able to talk, hear, use hands to finger, handle, feel or operate computer hardware and standard office equipment; and reach above and below shoulder level with hands and arms. The employee occasionally lifts and carries records and documents weighing more than 20 pounds. Specific vision abilities required by this class include close vision and the ability to adjust focus.  Mental Demands   While performing the duties of this class, employees are regularly required to use written and oral communication skills; read and interpret data; use math and mathematical reasoning; analyze and solve problems; learn and apply new information; perform highly detailed work on multiple, concurrent tasks; meet intensive and changing deadlines and interact with staff, management, city officials, vendors, contractors, consultants, public and private representatives, and the general public.  WORK ENVIRONMENT   Employees in this class generally work under typical office conditions, and the noise level is usually quiet, at or below 85 decibels levels.

PRIMARY JOB DUTIES & RESPONSIBILITIES  (May not include all duties performed)  ADMINISTRATIVE/FRONT COUNTER DUTIES Receptionist Duties: Manage phone system, including answering phones, transferring calls/ messages, and managing outgoing phone system messages as needed; Assist walk-in customers as needed or direct to proper staff; Manage mail system, including the postage machine and picking up & sorting daily mail; Prepare Town Office mailings, including folding, stuffing & mailing bi-monthly utility bills & newsletter; Maintain office equipment including ordering supplies and arranging for service as needed; Purchasing: Order office supplies and make necessary purchases for Town departments; Maintain Town entrance sign/banner forms & schedule; Draft and send weekly E-Newsletter using appropriate template and content; Assist with Town website maintenance as needed; Provide administrative support for Town Administrator as needed; and Handle recordings at Town meetings for the Town Clerk during her absence as needed.  ACCOUNTING & FINANCE RELATED DUTIES Customer Service: Process payments at front counter; Collect and safeguard cash and checks at the counter; reconcile deposit; prepare and complete system data entries for deposits; deliver deposit to bank; Ensure proper change in cash box; Assist new residents in opening utility accounts; respond to customer inquiries regarding utility balances and accounts and process related service orders; Discuss billing situations with customers on the phone, in person, and by email. Has the ability to explain Town billing policies and actual bills to customers orally and in writing. Utility Billing: Assist Treasurer with processing bi-monthly Utility Billing; coordinate data collection with meter reading staff; analyze, review, and correct data; process past due notices. AP Related Duties: Assist Treasurer with coding of invoices and entering invoices into the Accounts Payable Module; conduct vendor account inquiries. Other Accounting Functions: Assist with other accounting functions, such as Business License processing to include mailings of business license renewals, business licenses, real estate and personal property tax billing; handle account inquiries by customers or mortgage companies. Assist with filing and electronic records management.   KNOWLEDGE, SKILLS AND ABILITIES Ability to communicate effectively and accurately in oral and written form, including typing; Ability to understand and follow oral and written directions; Excellent customer service skills; ability to deal courteously and effectively with the public; and ability to establish and maintain good working relationships with the staff and Town officials; Proficiency in Microsoft Office Suite; General knowledge of standard office procedures, practices and equipment; skilled in the use of a variety of office machines; Good organizational skills; ability to establish and follow detailed work procedures; Ability to multi-task and handle multiple interruptions throughout a given day General knowledge of accounting principles and practices, including automated accounting software; Ability to post accounts and to perform mathematical computations with speed and accuracy; and Ability to learn new software and website maintenance.

Requisition Number: 59330 Department: Water/WW The City of Fort Worth Water Department has a Customer Service Information Specialist job available in the Collections area of Water Customer Relations. This job is located downtown Fort Worth. You will be responsible for ensuring consistency and quality of customer service. You will work Monday through Friday between the hours of 7:00 AM - 5:30 PM. Customer Service Information Specialist job duties include: Ensure consistency and quality of customer service. Assist walk-in water customers, provide information, and efficiently resolve complaints. Respond to public inquiries in a courteous and customer friendly manner. Process bill payments received in person and by mail. Promote the City and department Strategic Goals. Respond to request for services and assist with establishing payment plans. Check and balance bank deposits of $10,000 or more on a daily basis. Prepare financial reports. Minimum job requirements include: High School Diploma/GED. At least four years of increasingly responsible experience in customer service, cash handling, processing various forms of payment, review of complex account records and daily reconciliation of funds. At least one year of experience in a lead (Head Cashier) capacity role. Preferred experience: Higher levels of education. Previous experience using PeopleSoft Customer Relationship Management (CRM) application and HTE/Superion Uitility Billing System. Bilingual skills, English/Spanish. Strong knowledge of cashiering procedures, practices and balancing principles. Closing Date/Time: 1/21/20

General Responsibilities Do you enjoy working in a customer service role? Are you looking for a dynamic and growing organization that will both challenge and reward you? If so, then this role is for you... The primary function of the Customer Service Representative (Platinum Greeter role) is to provide world class service to Hertz Platinum customers by providing helpful, courteous, and quality service. Responding to customer inquiries.Adherence to all company policies and procedures.Providing directions in a courteous and expeditious manner.A commitment to continuous improvement in an ever-changing industry.Related duties as required. Mandatory Requirements High school diploma (or equivalent)Fluency in EnglishFlexibility to work days, nights, weekends, and holidaysComputer literate2-3 years of customer service and sales experience, preferably in the car rental or tourism industriesAbility to work in a fast paced environment with a variety of tasksAbility to demonstrate professionalism, enthusiasm, and outstanding communication skillsComputer literate Preferred Requirements Physical Requirements:Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following: sitting, standing, walking, bending and twisting, climbing, driving, pushing and pulling, speaking, hearing, writing, lifting, typing, filing, seeing, reading and the ability to use a computer, telephone, calculator, copy machine and fax machine. EEO Statement Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.Hertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans. Date posted: 01/13/2020

We Service Private Jets! Training Provided! Are you interested in the aviation industry; and do you have experience or interest with customer service? Are you a student seeking a job to compliment your schedule, or starting a career in aviation? As a Customer Service Representative, you will work in a team environment, working with flight crews and passengers. We invite you to become a member of the worldwide Signature Flight Support team.Expectations: Delivering a proactive, personalized service experience to Private and Corporate Aviation clientele. Arranging services including hotel, catering, and ground transportation. Coordinating aircraft services, such as fuel and hangar storage. Effectively communicating via air-to-ground radio and ground-to-ground radio, in addition to other forms of communication. Educating customers on available services, promotions and programs. Processing customer invoices. Answering customer questions and resolving issues as necessary. Qualifications: We are looking for team members with a High School Diploma or General Education Degree (GED). Excellent interpersonal, verbal, and written communication skills. Proficient computer skills. Must possess a valid state Driver's License. Previous customer service experience preferred. Previous FBO experience a plus. An Equal Opportunity Employer M/F/Disability/Vet Date posted: 01/10/2020

We Service Private Jets! Training Provided! Are you interested in the aviation industry; and do you have experience or interest with customer service? Are you a student seeking a job to compliment your schedule, or starting a career in aviation? As a Customer Service Representative, you will work in a team environment, working with flight crews and passengers. We invite you to become a member of the worldwide Signature Flight Support team.Expectations: Delivering a proactive, personalized service experience to Private and Corporate Aviation clientele. Arranging services including hotel, catering, and ground transportation. Coordinating aircraft services, such as fuel and hangar storage. Effectively communicating via air-to-ground radio and ground-to-ground radio, in addition to other forms of communication. Educating customers on available services, promotions and programs. Processing customer invoices. Answering customer questions and resolving issues as necessary. Qualifications: We are looking for team members with a High School Diploma or General Education Degree (GED). Excellent interpersonal, verbal, and written communication skills. Proficient computer skills. Must possess a valid state Driver's License. Previous customer service experience preferred. Previous FBO experience a plus. An Equal Opportunity Employer M/F/Disability/Vet Date posted: 01/10/2020

***PART-TIME JOB OPPORTUNITY*** CUSTOMER SERVICE REPRESENTATIVE - SENIOR CENTER HIRING DEPARTMENT: Parks & Recreation WORK LOCATION: Concord Senior Center, 2727 Parkside Circle, Concord, CA 94519 HOURS: Primary work schedule: Monday through Friday. May be required to work on weekends and holidays including evenings. (Approximately 15 hours per week) SALARY: $14.85 - $21.50 / hour FINAL FILING DATE: Open Until Filled The Concord Senior Center is looking for a dynamic, customer friendly individual to join our recreation team. The Customer Service Representative has the responsibility to oversee the daily functions related to interacting with customers on a daily basis. The Customer Service Representative will provide excellent customer service; be able to communicate effectively and exercise good judgment when necessary; possess strong attention to detail. Must enjoy working with people, exhibit a professional demeanor and display patience when dealing with challenging situations. Examples of duties include, but are not limited to: Serves as the first point of contact to the Senior Center; interacts with customers in person and on the phone, on a daily/continuous basis to provide information, answer inquiries, sell programs, and to resolve customer inquiries and issues. Checks and prepare rooms; adjusts climate control. Processes registration and payments for rentals with customers in person or over the phone; provides information and answer inquiries relating to programs and registration; and sells programs. Prepares and processes documents and reports, including handling of cash and other forms of monetary transactions. Maintain logs and files, and maintains specialized information system data files and other record keeping systems used in conjunction with program registration and facility booking. Administers First Aid as required, and handles emergencies and/or out of the ordinary situations by notifying the proper authority. Explains various policies, programs, and activities, including implementation of policies and procedures. Leads and directs volunteers. Attends trainings, workshops, and meetings that pertain to the Senior Center and other related issues. Other duties as assigned. Qualifications: Ability to understand and carry out written and verbal instructions. Possess critical thinking skills and ability to problem solve. Must be personable and able to deal effectively and courteously with the public. Experience : Two (2) or more years of experience in a customer service-driven field is highly desired. The ability to lift and move 50 pounds is required. Possession of CPR/First Aid Certification within one year of employment is required. Education : Satisfactory completion of high school or equivalent. One or more years of college is highly desired. Closing Date/Time: Thu. 12/31/20 5:00 PM Pacific Time

The Accountant (Entry) will learn to perform professional accounting duties in the preparation of financial reports and/or statements, in the development, review and maintenance of a department’s accounting, cost, and/or other financial reporting systems that meet Federal, State and local requirements, in the collection and interpretation of financial information, and in the analysis of financial records; monitors department financial systems to identify problems, recommend changes and take corrective action to maintain integrity of the department’s accounting systems.   Incumbents work under general supervision in applying professional accounting principles to facilitate fiscal control, performing financial analysis and/or establishing fiscal accounting systems within the department.  Incumbents will perform technical tasks under direction within a framework of established procedures, which require the application of accounting principles and practices.   The eligible list created as a result of this recruitment will be used to fill full-time and part-time regular, limited-term or extra-help positions as vacancies occur throughout the County. To view the full job description, which includes typical duties and required knowledge and abilities, please visit: http://www.solanocounty.com/civicax/filebank/blobdload.aspx?blobid=15288 To view the full job announcement please visit:  https://www.jobapscloud.com/Solano/sup/bulpreview.asp?R1=20&R2=302010&R3=01

General Responsibilities The Customer Service Advisor, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Customer Service Advisor will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers Ensure optimal operational efficacies to provide customers the best rental car experience Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers. Assist customers with various post rental inquiries that involve the rental and billing process Work in a fast paced environment, while providing helpful customer service that enhances the customer's rental experience. Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more. Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures. Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections. Mandatory Requirements Educational Background: High school diploma (or equivalent) Professional Experience: Ability to work in a fast paced environment with a variety of tasks. Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills. Previous customer service. Strong time management and organizational skills are required Computer literate and detailed orientated. Must have a valid driver's license, be 20 years of age, with an acceptable driving record Knowledge: Customer service resolution practices Excellent communication techniques Sales Management/Coaching ability Skills: Demonstrate good written and oral communication skills. Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills. Demonstrate professionalism and interpersonal skills. Show a high level of ownership, accountability and initiative. Proven experience of working well within a team. Ability to work flexible shifts including weekends and holidays; and work overtime as required. Willing to work outdoors during all weather conditions. Assist with special administrative projects when needed. Ability to stand for long periods of time. Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply EEO Statement Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.Hertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans. Date posted: 01/07/2020

We Service Private Jets! Training Provided! Are you interested in the aviation industry; and do you have experience or interest with customer service? Are you a student seeking a job to compliment your schedule, or starting a career in aviation? As a Customer Service Representative, you will work in a team environment, working with flight crews and passengers. We invite you to become a member of the worldwide Signature Flight Support team.Expectations: Delivering a proactive, personalized service experience to Private and Corporate Aviation clientele. Arranging services including hotel, catering, and ground transportation. Coordinating aircraft services, such as fuel and hangar storage. Effectively communicating via air-to-ground radio and ground-to-ground radio, in addition to other forms of communication. Educating customers on available services, promotions and programs. Processing customer invoices. Answering customer questions and resolving issues as necessary. Qualifications: We are looking for team members with a High School Diploma or General Education Degree (GED). Excellent interpersonal, verbal, and written communication skills. Proficient computer skills. Must possess a valid state Driver's License. Previous customer service experience preferred. Previous FBO experience a plus. An Equal Opportunity Employer M/F/Disability/Vet Date posted: 01/06/2020

Key Responsibilities: Reporting and Data Processing Processes all gift transactions, which includes completing gift entry, logging gifts and sending out acknowledgment letters on a daily basis. Serves as online donor portal (POL) contact for donor questions and those needing access, which includes ensuring POL stays updated with latest information and weekly data uploads. Maintains donor management system (FIMS) with accurate donor information by regularly setting up new funds, updating records and maintaining database integrity. Produces database reports, including regular exception reports (to maintain database integrity), internal metric reports and reports on grantmaking and/or fund activity. Coordinates all quarterly financial report distribution, which includes printing statements, producing cover letters and ensuring timely and accurate materials. Communicates with donors and fund advisers in a timely manner regarding fund balances, grant status and history, gift status and history, and other fund information. Maintains the Foundation's fund files (both electronic and hard copy) by creating new fund files, maintaining an organized system and scanning all fund documentation into the database. Fulfills requests for donor-related data from team members and other departments for events, publications and Foundation needs. General Support Provides administrative support to assigned team members, which includes scheduling, meeting coordination, meeting material preparation, data entry, travel arrangements, expense reporting and other general administrative tasks. Schedules a wide variety of activities (e.g. appointments, meetings, travel reservations/ accommodations, facility usage) for internal and external stakeholders and groups. Coordinates meeting/event registrations and logistics, which includes securing space, arranging food and refreshments, preparing materials and confirming reservations and attendance. Reviews gift acknowledgment letters and other routine correspondence on an annual basis, making necessary updates with Marketing and Communications, Finance and DPS. Prepares a variety of documents (e.g. correspondence, agendas, minutes, event programs, reports) to communicate information and/or create documentation in paper and/or electronic format. Compiles and distributes time sensitive board/advisory committee materials, preparing requested correspondence and maintaining required records in paper and/or electronic formats. Processes all departmental mailings, appeals, periodic publications, end-of-year appeals and other donor-related mailings. Maintains supply of marketing collateral by working with Marketing and Communications and Finance, ensuring all information sheets and presentation materials are updated regularly.

Introduction THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended. Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Failure to submit the Supplemental Questionnaire will result in disqualification. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Applications and Supplemental Questionnaires will only be accepted on-line. Qualified bilingual persons who speak English and are also fluent in: Spanish, Chinese, Vietnamese, Cambodian, Laotian, Korean, Mien, Tagalog, Amharic, Farsi, Dari, Tigrigna, Russian, Romanian or Sign Languages are especially encouraged to apply. There is an additional bi-weekly compensation for persons in positions designated bilingual. Qualified candidates may be tested to demonstrate language proficiency. SPECIAL REQUIREMENT: TYPING CERTIFICATE A typing certificate with a typing speed of at least 40 net words per minute from a temporary agency, employment agency, or community college, printed on letterhead with the address and phone number of the agency or college must be uploaded to your online application (under the resume tab) by 5:00p.m. on the last day for filing. The typing certificate must be dated within six (6) months of the filing deadline . It is your responsibility to ensure that your typing certificate is uploaded prior to submission of your application . Failure to do so will result in disqualification. NO EXCEPTIONS. To obtain a typing certificate, you may wish to contact East Bay Works - Career Centers. Click on the following link, and go to the "locations" tab to locate a center near you. www.eastbayworks.com/ Additional typing test resource information is available here. DESCRIPTION THE DEPARTMENT The Alameda County Department of Child Support Services provides quality child support services to parents for the care and well-being of their children. We establish parentage, locate absent parents, establish and enforce orders for child and medical support, and collect payments. When parents can rely on monthly child support payments, positive outcomes for children increase. We believe the best way to achieve this is to establish partnerships with parents and communities to encourage responsible parenting, family self-sufficiency and child well-being. We value and promote integrity, service excellence, open communication, growth and development, collaboration and innovation. We are seeking employees who want to part of a dynamic organization, who are committed to our organizational purpose, values and carrying out our mission. THE POSITION Under general supervision, Lead Customer Service Representatives act as leads and provide first line customer service in an inbound/outbound customer contact center; investigate and resolve escalated customer service inquiries and calls from the general public; write policies and procedures for review by the Child Support Supervisor; participate in the training and evaluation of customer service staff; and perform related duties as required. THE IDEAL CANDIDATE Have a strong ability to tactfully and courteously serve people from diverse backgrounds. Establish and maintain good working relationships with internal and external customers and deliver the highest level of performance. Leadothers through effective feedback and coaching to meet established goals. Have the ability to work under pressure in a fast paced environment. Apply sound judgement when prioritizing, organizing, assigning and monitoring operations and workloads. Effectively manage escalated customer service matters, can track and analyze information, offer appropriate solutions to problems, and follow-up to ensure resolution within established timeframes. Experience developing and delivering on the job training to small groups and individuals. Click here to view recruitment flyer. Click here to view full Job Description for Lead Customer Services Representative, DCSS MINIMUM QUALIFICATIONS Education: Graduation from high school, or possession of a Certificate of Proficiency issued by the California State Board of Education, or possession of a G.E.D. certificate. AND Experience: Either I: The equivalent of six months of full-time experience in the class of Child Support Assistant I or Customer Service Representative in the Alameda County classified service. Or Pattern II Experience: The equivalent of two years full-time experience in a call center or customer contact environment including experience with online, chat and social media, one year of which must have included lead or supervisory responsibility. Or Pattern III Experience: Any combination of training, education or experience which would provide an applicant with the required knowledge, skills and abilities listed below. Substitution: A Bachelor's Degree from an accredited college or university in business management, public administration, or a closely related field may be substituted for six months of the required experience in pattern II above. Special Requirements: Must be able to type at a minimum of 40 net words per minute from clear copy. A thorough pre-employment background investigation, including fingerprinting will be conducted for all candidates who have accepted a conditional offer of employment to ensure they are suitable for Child Support related work. Any felony conviction will be disqualifying. Upon employment, subsequent background investigations will be conducted on a periodic basis to determine ongoing suitability for Child Support related work NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS The most suitably qualified candidates will possess the following competencies: Knowledge of: Lead work and staff development techniques and practices Automated systems capability and applications; modern office practices and procedures including the use of standard computer programs such as Microsoft Word, Excel, and Outlook Familiarity with using social media platforms Business arithmetic Laws, regulations, and codes governing the access to, and use of, confidential information and legal documents Legal terminology applicable to child support documents Techniques and practices for providing effective customer service to individuals from various social-economic and ethnic groups, in person, via telephone, and through correspondence (including contacts with irate individuals) Modern call center technology Techniques and practices for effectively managing interactions with disruptive and confrontational people. Ability to: Interpret and explain procedures to others, and answer a variety of questions related to department programs and processes Exercise sound judgment when prioritizing, organizing, assigning and monitoring operations and workload Develop and deliver training Work under pressure in a fast paced customer contact environment Use a multi-line, call center, phone system Establish and maintain effective working relationships with staff, peers, other agencies, and the public Maintain confidentiality Learn specific operations and procedures of the job Give effective feedback to coach and encourage customer service representatives to perform at their best Contribute to the overall team effort to meet and exceed team performance goals (this includes quantitative and qualitative goals which are set by the department) Prioritize work to meet individual and team goals Respond to customer inquiries within established turnaround times Evaluate inquiries and offer appropriate solutions Listen, understand, follow and communicate oral and written directions and apply them effectively in a variety of situations Use sound judgment when evaluating a wide variety of information; identify alternatives from diverse sources and choose the best solution from several options, then initiate appropriate actions within prescribed guidelines Effectively communicate verbally while using excellent customer service skills Effectively communicate in writing; including accurate spelling, proper grammar, punctuation, and correct vocabulary EXAMINATION COMPONENTS THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS: 1). A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process which is a performance examination. 2). The performance examination will be a computer-based OPAC examination. Those candidates who successfully pass the performance examination will move on to the next step of the examination process, an oral examination. 3). An oral interview, which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises. Candidates must attain a qualifying rating on each portion of the examination WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments many be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the "What You Need to Know" section of our website, www.acgov.org/hrs Selection Plan Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency. TENTATIVE SELECTION PLAN Deadline for Filing 5:00PM, Friday, January 24, 2020 Review of Minimum Qualifications: Tuesday, January 28, 2020 Performance Examination: Week of February 24th, 2020 Oral Examination: Week of March 16th, 2020 WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN. Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County's Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing . Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website: www.acgov.org/hrs . BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 11 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @acgov.org and alamedacountyHR@acgov.org as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page. Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email box alamedacountyHR@acgov.org are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs . You may also contact the Human Resources Analyst listed on the bulletin for the recruitment for which you have applied. Tracy Gonzalez, Human Resources Analyst Human Resource Services Division, County of Alameda 510-272-5085; Email: Tracy.Gonzalez@acgov.org www.acgov.org/hrs Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.Closing Date/Time: 1/24/2020 5:00:00 PM

We Service Private Jets! Training Provided! Are you interested in the aviation industry; and do you have experience or interest with customer service? Are you a student seeking a job to compliment your schedule, or starting a career in aviation? As a Customer Service Representative, you will work in a team environment, working with flight crews and passengers. We invite you to become a member of the worldwide Signature Flight Support team.Expectations: Delivering a proactive, personalized service experience to Private and Corporate Aviation clientele. Arranging services including hotel, catering, and ground transportation. Coordinating aircraft services, such as fuel and hangar storage. Effectively communicating via air-to-ground radio and ground-to-ground radio, in addition to other forms of communication. Educating customers on available services, promotions and programs. Processing customer invoices. Answering customer questions and resolving issues as necessary. Qualifications: We are looking for team members with a High School Diploma or General Education Degree (GED). Excellent interpersonal, verbal, and written communication skills. Proficient computer skills. Must possess a valid state Driver's License. Previous customer service experience preferred. Previous FBO experience a plus. An Equal Opportunity Employer M/F/Disability/Vet Date posted: 12/30/2019

Job Details Job Location: Apollo Freight - LAX - Los Angeles, CA Salary Range: $19.00 Job Category: Customer ServiceDescription "Apollo Freight will consider for employment qualified applicants with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring" Responsible for keeping records and overlooking driver's check-in documentation. Manage the acceptance for all product when it is received and released at HPL-Apollo. Manage the receiving and releasing of the cargo: Ensure drivers provide identification or Driver License and complete the "Check in Log" Complete the "Shipper ID Required for Each Delivery" for each transaction Make sure "Check in Log" is fully completed by the driver Verify and confirm Driver's I.D or Driver's License matches the information completed on the "Check in Log" from the Driver Create Delivery Orders, Warehouse Receipts and/or Cargo Releases When receiving Cargo, issue labels for shipments so the warehouse agents can apply them to the freight. When releasing Cargo, ensure the driver checks in with and Order or PO number Ensure product is not on hold by Customs, USDA, FDA, etc. before releasing the cargo If flowers are COD then collect cash for flowers and ensure all procedures are completed accurately. Log in on the cash log Ensure there is an invoice for the customer deposit Create a cash receipt File signed Delivery Order/Warehouse receipt Make sure warehouse receipt is created once freight has been received or released Update Magaya and other systems as needed Time & Date stamp Piece count Temperature Any anomaly's Signature of the driver Inform the Import or Export agent on Duty of any discrepancies or damages. Send updates via email to the Exports and Imports Team as requested Update Inspection results via email Report release or holds of any product to supervisor on duty Ask Receivers for the receiving documents of materials and supplies and give it to the Warehouse Manager. Ask HPL-Apollo drivers for gas receipts and provide to Warehouse Manager. Control empty equipment's deliveries and pickups from the airlines in coordination with supervisors and drivers. Ask supervisors for Tony Fresh Services form on a daily basis Process cash payments from customers. Check Customer's inventories daily (for example Martinez, DRC.) Minimum Requirements Must be 18yrs of age Must provide proof of the legal right to work in the United States. Tolerate moderate to loud levels of noise within the work environment. May be required to work all of the following: irregular work hours and/or shifts, including split shifts, holidays, weekends and overtime. Must be able to tolerate cold temperatures Knowledge, Skills, Abilities (Desired) Typing skills with the ability to type a minimum of 35 wpm. English Proficiency (e.g., reading, writing, speaking, listening). Mental abilities (e.g. visual observation and identification, mental rotation). Interpersonal skills (e.g. customer service, dependability). Knowledge of basic arithmetic and mathematics. Attention to detail and organization skills. Ability to follow instructions from supervisor or lead agent. Ability to work as effective team member. Office skills including file maintenance, basic computer knowledge, answering telephone and ability to multi task. This job description is a summary of duties for which you as an employee are expected to perform in your assignment. It by no means an all-inclusive list, rather a broad guide to expected duties. As an employee you must understand that a job description is neither complete nor permanent and may be modified at any time. At the request of management, any employee may be asked to perform additional duties, responsibilities, or projects without notice. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Qualifications Date posted: 01/15/2020

We Service Private Jets! Training Provided! Are you interested in the aviation industry; and do you have experience or interest with customer service? Are you a student seeking a job to compliment your schedule, or starting a career in aviation? As a Customer Service Representative, you will work in a team environment, working with flight crews and passengers. We invite you to become a member of the worldwide Signature Flight Support team.Expectations: Delivering a proactive, personalized service experience to Private and Corporate Aviation clientele. Arranging services including hotel, catering, and ground transportation. Coordinating aircraft services, such as fuel and hangar storage. Effectively communicating via air-to-ground radio and ground-to-ground radio, in addition to other forms of communication. Educating customers on available services, promotions and programs. Processing customer invoices. Answering customer questions and resolving issues as necessary. Qualifications: We are looking for team members with a High School Diploma or General Education Degree (GED). Excellent interpersonal, verbal, and written communication skills. Proficient computer skills. Must possess a valid state Driver's License. Previous customer service experience preferred. Previous FBO experience a plus. An Equal Opportunity Employer M/F/Disability/Vet Date posted: 01/05/2020

We Service Private Jets! Training Provided! Are you interested in the aviation industry; and do you have experience or interest with customer service? Are you a student seeking a job to compliment your schedule, or starting a career in aviation? As a Customer Service Representative, you will work in a team environment, working with flight crews and passengers. We invite you to become a member of the worldwide Signature Flight Support team.Expectations: Delivering a proactive, personalized service experience to Private and Corporate Aviation clientele. Arranging services including hotel, catering, and ground transportation. Coordinating aircraft services, such as fuel and hangar storage. Effectively communicating via air-to-ground radio and ground-to-ground radio, in addition to other forms of communication. Educating customers on available services, promotions and programs. Processing customer invoices. Answering customer questions and resolving issues as necessary. Qualifications: We are looking for team members with a High School Diploma or General Education Degree (GED). Excellent interpersonal, verbal, and written communication skills. Proficient computer skills. Must possess a valid state Driver's License. Previous customer service experience preferred. Previous FBO experience a plus. An Equal Opportunity Employer M/F/Disability/Vet Date posted: 01/03/2020

Description: CALIFORNIA STATE UNIVERSITY, LONG BEACH College of Health and Human Services Department of Family and Consumer Sciences Tenure-Track Position Opening Recruitment Number: 2565 Position: Assistant Professor of Hospitality Management Effective Date: August 17, 2020 (Fall Semester) Salary Range: Commensurate with qualifications and experience Required Qualifications: • Ph.D. in Hospitality Management or an earned doctorate in a closely related field with at least one graduate degree in a hospitality related field • Degree at time of application or official notification of completion of the doctoral degree by August 1, 2020 • Demonstrated potential for undergraduate and/or graduate level teaching and advising • Demonstrated potential for research, scholarly and/or creative activities • Demonstrated commitment to working successfully with a diverse student population Preferred Qualifications: • A minimum of three years of work experience in the hospitality industry • Active participation in professional organizations related to the profession • Managerial/administrative experience in hospitality industry • Experience in hotel/lodging operations • Demonstrated competence in program and curriculum development • Demonstrated competence in obtaining internal and external funding • Demonstrated leadership in professional organizations and/or professional activities Duties: • Teach undergraduate and graduate courses in hospitality management • Participate in curriculum and program development and keep content current • Recruit and advise undergraduate and graduate students • Serve on theses/directed studies committees • Advise student organizations • Conduct a consistent program of research, scholarly and/or creative activities leading to publications • Promote collaborative relationships with the hospitality industry and local community • Take on professional leadership responsibilities • Actively participate in professional organizations related to the discipline • Actively participate in committee responsibilities at the program, department, college and university levels • Participate on the advisory board for the program, partner institutions, and/or discipline related community or professional organizations CSULB seeks to recruit faculty who enthusiastically support the University's strong commitment to the academic success of all of our students, including students of color, students with disabilities, students who are first generation to college, veterans, students with diverse socio-economic backgrounds, and students of diverse sexual orientations and gender expressions. CSULB seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the People of California, to maintain the excellence of the University, and to offer our students a rich variety of expertise, perspectives, and ways of knowing and learning. Information on excellent benefits package available to CSULB faculty is located here: https://www2.calstate.edu/csu-system/careers/benefits/Documents/cfa-unit-3-benefits-summary.pdf How to Apply - Required Documentation: • An Equity and Diversity Statement about your teaching or other experiences, successes, and challenges in working with a diverse student population (maximum two pages, single-spaced). For further information and guidelines, please visit: http://www.csulb.edu/EquityDiversityStatement • Letter of application addressing the required and preferred qualifications • CV (including current email address) • Copy of transcript from institution(s) awarding graduate and doctorate degrees • Finalists will also be required to submit the following: 1) A signed SC-1 form, 2) Three current professional letters of recommendation independently provided by references, and 3) An official transcript(s) (e-transcript preferred, if available) Applications, required documentation, and/or requests for information should be addressed to: Dr. Peter Kreysa, Chair California State University, Long Beach Department of Family and Consumer Sciences 1250 Bellflower Boulevard Long Beach, CA 90840-0501 562-985-8250 or peter.kreysa@csulb.edu APPLICATION DEADLINE: Review of applications to begin September 20, 2019 Position opened until filled (or recruitment canceled) EMPLOYMENT REQUIREMENTS: A background check (including a criminal records check and telephone reference check with most recent employer) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment. ____________ CSULB is committed to creating a community in which a diverse population can learn, live, and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual, without regard to race, color, national origin, ancestry, religious creed, sex, gender identity, sexual orientation, marital status, disability, medical condition, age, Vietnam era veteran status, or any other veteran's status. CSULB is an Equal Opportunity Employer. Closing Date/Time: Open until filled

Description: CALIFORNIA STATE UNIVERSITY, LONG BEACH College of Health and Human Services Department of Family and Consumer Sciences Tenure-Track Position Opening Recruitment Number: 2564 Position: Assistant Professor of Child Development and Family Studies Effective Date: August 17, 2020 (Fall Semester) Salary Range: Commensurate with qualifications and experience Required Qualifications: • Ph.D. or Ed.D. in Family and Consumer Sciences or closely related field with at least one graduate degree in Family Studies, Child Development, or closely related field • Degree at time of application or official notification of completion of the doctoral degree by August 1, 2020 • Subject matter experience in: Family dynamics, family interactions or family relationships across the life course (Specifically: Interpersonal relationships and family dynamics with special attention to issues related to diversity, families of color using a strengths perspective, relationship-based curriculum, pre-marital relationships, etc.) • Demonstrated knowledge of the Family and Consumer Sciences discipline and/or experience working in a Family and Consumer Sciences unit or equivalent • Demonstrated potential for teaching at the college level • Demonstrated potential for research, scholarly and creative activities • Demonstrated commitment to working successfully with a diverse student population Preferred Qualifications: • Familiarity with current discipline related professional issues and legislation in California and other states • Graduate training in family studies • Experience in leadership positions in professional associations • Experience in using instructional technology • Experience in career and academic advising of undergraduates • Experience as an advisor of an on-campus student organization • Demonstrated competence in program and curriculum development • Demonstrated competence in obtaining internal and external funding • Knowledgeable about the National Council on Family Relations (NCFR) and Family Life Education (FLE) accreditation guidelines • Family Life Education (FLE) certification Duties: • Teach courses in, but not limited to, family and personal development, International Families, family interaction, family life education, family and community, parent education, and internship • Advise Child Development and Family Studies students • Participate as a faculty advisor for student groups • Participate in curriculum and program development and keep content current • Serve on theses/directed project committees • Conduct a consistent program of scholarly and/or creative activities leading to publications • Actively participate in professional organizations • Actively participate in committee responsibilities at the program, department, college and university levels • Participate on the advisory board for the program, partner institutions, and/or discipline related community or professional organizations CSULB seeks to recruit faculty who enthusiastically support the University's strong commitment to the academic success of all of our students, including students of color, students with disabilities, students who are first generation to college, veterans, students with diverse socio-economic backgrounds, and students of diverse sexual orientations and gender expressions. CSULB seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the People of California, to maintain the excellence of the University, and to offer our students a rich variety of expertise, perspectives, and ways of knowing and learning. Information on excellent benefits package available to CSULB faculty is located here: https://www2.calstate.edu/csu-system/careers/benefits/Documents/cfa-unit-3-benefits-summary.pdf How to Apply - Required Documentation: • An Equity and Diversity Statement about your teaching or other experiences, successes, and challenges in working with a diverse student population (maximum two pages, single-spaced). For further information and guidelines, please visit: http://www.csulb.edu/EquityDiversityStatement • Letter of application addressing the required and preferred qualifications • CV (including current email address) • Copy of transcript from institution(s) awarding graduate and doctorate degrees • Copy of Family Life Education (FLE) certification, if applicable • Finalists will also be required to submit the following: 1) A signed SC-1 form, 2) Three current professional letters of recommendation independently provided by references, and 3) An official transcript(s) (e-transcript preferred, if available) Applications, required documentation, and/or requests for information should be addressed to: Dr. Peter Kreysa, Chair California State University, Long Beach Department of Family and Consumer Sciences 1250 Bellflower Boulevard Long Beach, CA 90840-0501 (562) 985-4484 or peter.kreysa@csulb.edu APPLICATION DEADLINE: Review of applications to begin September 20, 2019 Position opened until filled (or recruitment canceled) EMPLOYMENT REQUIREMENTS: A background check (including a criminal records check and telephone reference check with most recent employer) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment. CSULB is committed to creating a community in which a diverse population can learn, live, and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual, without regard to race, color, national origin, ancestry, religious creed, sex, gender identity, sexual orientation, marital status, disability, medical condition, age, Vietnam era veteran status, or any other veteran's status. CSULB is an Equal Opportunity Employer. Closing Date/Time: Open until filled

Description: POSITION: Assistant Professor of Human Development and Family Studies COLLEGE: Education TYPE: Tenure-Track Powered by an inspiring Founding Vision Statement, California State University, Monterey Bay (WWW.CSUMB.EDU) is a comprehensive, mid-sized four-year university whose staff and faculty help transform student lives by emphasizing project-based learning, requiring service learning, and promoting multicultural and global perspectives on and beyond the campus community. CSUMB is both an MSI and HSI and has a vibrant, diverse student body of nearly 7000 students and growing. Our faculty and staff, many of whom live in campus housing, appreciate living and working about one mile from the shores of the beautiful Monterey Bay. As one of the 23 campuses in the California State University (CSU) system, we offer excellent benefits, including housing, and competitive salaries for our faculty and staff. During our 25th Silver Anniversary Celebration in 2019-20, we will complete two major building projects: the College of Arts, Humanities and Social Sciences and the Student Union. By 2030, CSUMB's sustainability initiative is to be carbon neutral. The Liberal Studies Department in the College of Education at CSUMB invites applications for a tenure-track, Assistant Professor faculty member in Human Development and Family Studies (HDFS) who will contribute to teaching and research in early development in learning contexts or in family science, especially for children and families from diverse backgrounds. RESPONSIBILITIES • Design and teach courses leading to a bachelor's degree in Human Development and Family Science with a focus on Early Development and/or Family Science • Design and teach courses offered by the Human Development and Family Studies program as part of General Education, First Year Seminar, and/or other University Requirements • Participate in the development of an outcomes-based curriculum • Support hybrid/online approaches to curriculum design and instruction • Supervise, mentor, and advise undergraduate students • Engage in scholarly activities leading to publication • Seek grants or other sources of funding to support innovative inquiry-based projects • Participate in department, college, university, and community service QUALIFICATIONS (MINIMUM) • Ph.D. in Human Development, Family Science/Studies, Developmental Psychology, Sociology of the Family, Early Childhood Education, or related fields • ABD will be considered if degree is conferred by the first day of employment • Demonstrated ability to teach effectively, or potential for effective teaching of undergraduate courses in Human Development and Family Studies • Record of or demonstrated potential for successful research and publication • Strong background in developmental science and/or family science theory and research • Demonstrated commitment to working with a diverse student population and in diverse communities QUALIFICATIONS (DESIRABLE) Teaching • Demonstrated ability to teach undergraduate courses in human development and family science/studies, including lifespan courses from a developmental perspective (e.g., Infancy and Early Childhood, Middle Childhood), and courses in Family Science/Studies (e.g., Parenting Across the Lifespan, Immigrant Families) • Demonstrated ability to integrate into teaching the issues facing diverse communities living with economic or social challenges • Demonstrated ability to teach core Human Development and Family Science/Studies courses, such as writing in the discipline, research methodology, service learning/fieldwork, and capstone courses • Demonstrated ability to teach online and/or hybrid courses Research • Research activity on early development with topics such as early child development and learning, early schooling, cultural socialization in family contexts, and/or family policy • Demonstrated ability or potential to mentor students in research and in applied research settings • Demonstrated ability or potential to conduct research leading to publication in areas relevant to the department and program's mission • Experience with or potential to write and/or administer grants Service • Interest in collaborations and outreach with local community organizations, social services, and educational institutions for children and families • Working understanding of, or equivalent experiences working in diverse, gender-equitable, multilingual communities such as those that comprise the Monterey Bay and tri-county region • Commitment to working within an interdisciplinary department and College • Evidence of or potential for department, college, university, and community service and leadership CSUMB Founding Vision • A demonstrated commitment to implementing the University's vision grounded in equity and social justice. • Candidates who are bilingual and/or have a demonstrated commitment to working with and advocating for multilingual and multicultural communities • Demonstrated understanding of and commitment to CSUMB's Founding Vision SPECIAL CONDITIONS OF EMPLOYMENT The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. The incumbent is required to maintain confidentiality as outlined in the Department of Education's Family Educational Rights and Privacy and California's Educational Code Chapter 13 regarding sensitive student issues. All offers of employment are contingent upon the successful completion of a background check (including a criminal records check). JOB POSTING DATE: 09/19/2019 PRIORITY SCREENING DATE: 10/20/2019 APPOINTMENT DATE: Fall 2020 Requests for information should be addressed to: Dr. Deedee Perez-Granados, HDFS Search Committee Chair, Liberal Studies Department, California State University, Monterey Bay, CA. Email: dperez-granados@csumb.edu. For full consideration, applicants must complete the required online application and submit the required documents by the priority screening date found at csumb.edu/jobs. Application submissions received after the application screening date will be reviewed at the discretion of the University. Materials submitted become the property of CSUMB and will not be returned. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting University Personnel at (831) 582-3389. For computer/online access you may visit the Tanimura and Antle Family Memorial Library (map). All employees must be eligible for employment in the U.S. GENERAL INFORMATION CSUMB hires only individuals lawfully authorized to work in the United States and is an E-Verify employer. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State University, Monterey Bay Annual Security and Fire Safety Report is available at: https://csumb.edu/clery CSUMB is a smoke and tobacco-free campus. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER: CSUMB is an Equal Opportunity Affirmative Action employer. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity or expression, sexual orientation, genetic information, medical condition, pregnancy, marital status, veteran status, or disability. Closing Date/Time: Open until filled

Summary WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named "The #1 Best Place to Live in America." Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That's why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-generated values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment. SUMMARY OF POSITION Responsible for creating the first and last impressions of The Apex Centre experience for Members and Guests by providing warm welcomes, magic moments, and fond farewells who enter and leave the facility. Essential Functions/Knowledge, Skills, & Abilities ESSENTIAL DUTIES AND RESPONSIBILITIES •Provide positive and enthusiastic customer service to all Members and Guests through compliance with the proper Apex Centre phone etiquette by greeting members by name, exceeding their expectations with service, saying good bye and inviting them back again the next day. •Assist Members and Guests with program registrations and facility bookings for facility programs and services in accordance with service desk software. •Promote all facilities, programs and services when in contact with Members and Guests. •Conduct oneself at all times in a manner of professionalism that aligns with the values, philosophies and standards of The Apex Centre. This includes being in facility wearing approved attire and nametag. •Attend all scheduled employee meetings. •Adhere to all written mandatory standards of operation, policies, procedures, manuals, memos, and oral instructions, etc. •Resolve customer questions/complaints •Process sales, cash handling and drawer count down accuracy required at each shift. •Arrive to work every day, on time as scheduled. • Perform other tasks as needed or directed. OTHER JOB FUNCTIONS : •Perform other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS •Ability to apply common sense understanding to carry out detailed written or oral instructions. •Ability to deal with problems involving a few concrete variables in standardized situations. •Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect. •Build professional relationships with internal staff and customers. •Offer flexibility and adaptability, especially during times of change. •Communicate effectively both orally and in writing. Required Qualifications MINIMUM QUALIFICATIONS •Must be at least eighteen years of age. •Basic computer and phone skills preferred. •Must have cash handling skills, and ability to manage a register. PREFERRED QUALIFICATIONS •Basic computer and phone skills preferred. •Some related work experience preferred, but not required. CONDITIONS OF EMPLOYMENT • Must pass a drug screen and background check. •No visible body piercing or tattoos Physical Demands/Supplemental PHYSICAL DEMANDS Regularly required to sit, stand, walk and reach with hands and arms. Must be able to see, speak, and hear. Regularly required to lift and/or move up to 25 pounds and occasionally required to lift and/or move up to 50 pounds. Employees will stand and walk for extended periods of time. WORK ENVIRONMENT The indoor environment provides for a safe and healthy work environment and is smoke and drug free. Occasionally, it may be wet and humid, as well as moderately loud. The outdoor work environment may result in exposure to extreme weather conditions such as heat, cold, and humidity. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Closing Date/Time: Continuous

The Senior Custodian is also responsible for cleaning the Police Department and providing backup custodial responsibilities at other Village buildings and adjacent grounds as directed. He/She reviews and ensures the completion of all manual work related to the care, cleaning, and maintenance of the Village buildings and adjacent grounds and other custodial and janitorial assignments. He/She is also responsible for training, best practice development, and safety program review for all custodial staff, in concert with the Foreman.

Responsible for the day-to-day activities of specific operation including staff, scheduling time sheets and reporting to clients.QUALIFICATIONS:A. EDUCATION AND EXPERIENCE1. High School diploma or equivalent.2. Some supervisory/management in shift work environment experience necessary.3. Must have proven previous supervisor/management exp.4. Verbal and written communications skills5. Must be 18 years of age or older.6. Must have reliable telephone and transportation.B. PERSONAL AND PHYSICAL REQUIREMENTS1. Treat all information as confidential.2. Possess the tact to deal with all levels of situations, client representatives, employees and the public.3. Must be able to sit, stand, lift, and/or bend throughout shift.4. Must pass pre-employment and random drug tests.5. Must complete a criminal background check.6. Must be able to read, understand and carry out instructions in English.7. Must meet necessary requirements to obtain a security sensitive identification badge. 8. Must be able to verbally direct in English.9. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).10. Be able to resolve problem situations with passengers when necessary.PERFORMANCE RESPONSIBILITIES:1. Must be able to perform all duties of subordinate employees when necessary.2. Must be familiar with all pertinent regulations. (Company/Client/Government Agencies)3. Schedule personnel daily and furnish copy to General/Ops or Account Manager.4. Monitor employee activity and makes adjustments as needed,5. Make sure employee follow all regulations/procedures.6. Check In/Out sheets to insure all employees have logged in times correctly.7. Deals courteously and tactfully with fellow employees.8. Communicate effectively with fellow employees and client representatives.9. Make recommendations to General Manager and/or Ops Manager regarding personnel performance.10. Communicate safety hazards and equipment problems to General Manager/Ops Manager or Account Manager.11. Make sure state licenses and training records are current.12. On call 24 hours per day.13. Report inquiries and other major incidents to General Manger/Ops Manager or Account Manager. 14. Respond to inquiries from client, staff, and passengers in a courteous manner.15. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.16. Project a positive image and respond to inquiries from clients, staff and public in a courteous manner.17. Attend meetings and inservices as required.18. Utilize appropriate communications channels and maintain records, reports and files as required.19. Must be in proper uniform or business attire as directed by company officials. Identification badges must always be visible.20. Adhere to company policies and procedures and participate in achievement of company objectives.21. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.22. Perform quality assurance service audits as directed to conform to client's specifications and/or procedures.23. Perform other duties as requested. Date posted: 01/10/2020

Meet & greet outbound passengers at terminal entrance; determine service need and check luggage. When possible, direct passengers directly to gate and input checked baggage into baggage system. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High School diploma or equivalent. 2. Previous airport and/or customer service experience preferred. 3. Previous baggage handling experience preferred. 4. Must be 18 years of age or older. 5. Must have reliable telephone and transportation.B. PERSONAL AND PHYSICAL REQUIREMENTS 1. Must be able to work outside in all weather conditions if requested. (Some indoor work) 2. Posses the tact to deal with all levels of situations, client representatives, employees and the public. 3. Must be able to read, understand and carry out instructions in English. 4. Ability to work from verbal and written instructions. 5. Ability to communicate in English clearly and concisely verbally and in written form. 6. Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift. 7. Must be able to lift, carry and/or hold up to 75 lbs. 8. Must pass pre-employment and random drug test. 9. Must pass pre-employment background check. 10. Must be a citizen of the US or posses the necessary authorization from the immigration and naturalization Service (INS). PERFORMANCE RESPONSIBILITIES: 1. Provides special service (courtesy chair/bags, carts, assistance with carry-on baggage) as requested 2. Provide general information to passengers, give directions and flight information. 3. Meet inbound flights as requested to provide special services to passengers 4. Meet and greet arriving passengers in claim area. Offer assistance in obtaining baggage and ground transportation. 5. Transport checked baggage from one location to the appropriate location. (i.e. baggage conveyor system) 6. Transport oversized pieces of luggage/other checked articles, to large to be sent on conveyor belt, directly to bag room via elevator, upon request of airline ticket counter personnel or when the supervisor deems it is in the best interest of the passengers. 7. Be neat and careful when handling other people's property, especially mobility aids and luggage. 8. Must be familiar with all Government/Client/Airport/Company regulations. 9. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs. 10. Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner. 11. Attend meetings and in-services as required. 12. Must be attired in proper uniform or business attire as directed by company officials and identification must always be visible. 13. Adhere to company policies and procedures and participate in achievement of company objectives. 14. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner. 15. Perform other duties as requested. Date posted: 01/10/2020

Introduction JFD: BRFSS Bilingual Interviewer (Temporary) Working Title: Bilingual Telephone Interviewer Location: Center for Health Statistics PIN #: Multiple positions This posting will be used to fill multiple positions. Please be advised that applications will periodically be considered, as such this position could be filled any time before the closing date. Salary: The hiring rate established for this position is $11.16 per hour This position is required to work some evenings and weekends. Description: This position collects data on personal behaviors that affect health by administering and entering health surveillance data collected through telephone surveys (including but not limited to the Oklahoma Behavioral Risk Factor Surveillance System (BRFSS)). Duties include, but are not limited to: Conducting telephone surveys; verifying accuracy of completed surveys Education and Work Experience: Requirements consist of a high school diploma or GED PLUS one year of clerical office experience. This position has preferred qualifications: Bilingual Speaker in English and Spanish, ability to communicate verbally and in writing with English/Spanish speaking respondents Applicants who demonstrate they possess the minimum qualifications (education and experience requirements) and the preferred qualification will be given additional consideration during the interview process. Knowledge, Skills and Abilities: Requirements include knowledge of office methods and procedures; of telephone procedures and standard business communications; of grammar, punctuation, spelling, and basic mathematics. Skill is required to operate office machines including computers/PCs. Ability is required to follow oral and written instructions; to independently follow established protocols, encourage respondents to answer questions, probe and clarify if needed and to establish and maintain effective working relationships with others. NOTES REQUIREMENTS: If education, certification or licensure is required to meet qualifications, applicants must provide documentation at the time of interview. All applicants are subject to a background check and must be legally authorized to work in the United States without visa sponsorship. FOR ADDITIONAL INFORMATION ABOUT WORKING AT THE OKLAHOMA STATE DEPARTMENT OF HEALTH CLICK HERE Please read instructions carefully and include all required documents when you submit your application. No additional information will be accepted after the application has been submitted. Conclusion Veteran's Preference Points Apply only for initial appointment in the Classified Service. Closing Date/Time: Continuous