28 Customer Service jobs

Introduction Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play and learn. For more information about Placer County, please visit www.visitplacer.com . POSITION INFORMATION Placer County Health and Human Services is recruiting for extra-help and permanent Client Services Assistant - I positions in both children and adult programs. While this is an entry-level position, applicants are encouraged to include any relevant direct client training and/or experience when responding to the supplemental questionnaire. Applicants will be required to indicate their assignment preferences on the supplemental questionnaire, which may be used by the hiring authority in selecting candidates for interviews and assignment placement. Current positions are in the following service areas: Welcome Center Court Supervised Visitation Public Guardian/Public Administrator In-Home Support Services (IHSS) Case Aide Services Whole Person Care The eligible list created by this recruitment may be used to fill future vacancies within the department for both temporary/extra-help and permanent positions. This recruitment will be used to fill both open and promotional vacancies in various County departments as they arise, subject to specific position requirements. Temporary/Extra Help assignments are limited to 999 hours (or 960 hours for CalPERS retired annuitants) in a fiscal year and are not eligible for benefits. Extra Help appointments made from this eligible list may transition to permanent status, should vacancies arise. BENEFITS Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view General benefits For more information regarding the benefits Placer County has to offer, please visit Placer County's Human Resources website. DEFINITION To assist in providing designated health and human services to an assigned client base; to provide instruction and support to clients in learning and applying daily living skills; to provide care and supervision to clients, including children; and to carry out client treatment plans as prepared by professional staff members; and to function as an integral and supportive member of assigned departmental and multi-disciplinary team(s). DISTINGUISHING CHARACTERISTICS This is the entry level class in the Client Services Assistant series. This class is distinguished from the Client Services Assistant II by the performance of the more routine tasks and duties assigned to positions within this series. Employees at this level are not expected to perform with the same independence of direction and judgment on matters allocated to the journey level. Employees work under immediate supervision while learning job tasks. SUPERVISION RECEIVED AND EXERCISED Receives immediate supervision from professional staff members as assigned. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Provide care and supervision of assigned client population, which may include infants, children, adolescents, or adults, in all aspects of daily living activities; assist clients in performing and learning such living skills as grooming, hygiene, meal planning and preparation, budgeting, routine household maintenance, and various work/study projects; instruct clients in appropriate use of prescribed medications, dispensing and controlling medications as necessary; observe clients taking medications. Assist clients in learning and displaying appropriate behavior in classroom, recreational, work and social settings; observe potential crisis situations and report or intervene according to prescribed procedures; practice behavior management techniques. Observe clients at all times; document activities, behavior, incidents and respond/refer to each appropriately; counsel clients and provide role model behavior; communicate with professional staff, other staff members, and representatives from involved agencies regarding clients' needs, behaviors, and treatments as necessary and appropriate. Carry out and participate in the interdisciplinary treatment plans developed for clients; participate in plan development; communicate with case management staff, families and other agencies/interested parties to coordinate treatment plan and activities; assist clients in transitioning to higher levels of self-awareness and responsibility. Assist clients in identifying and utilizing available community resources; arrange for emergency hospitalization of clients; schedule appointments for clients; provide transportation for clients to appointments, shopping, school, work and recreational activities; supervise visits to children. Perform general maintenance and housekeeping as appropriate to include mopping, vacuuming, cleaning bathrooms, washing/drying clothes, and meal preparation and serving; shop for food, pick up medications, report hazards and facility damage; sort and store supplies and maintain records including petty cash. Enter information in daily behavior/activity logs; review and read log entries prior to assuming shift duties; update files; respond to inquiries from clients' families and the general public. Build and maintain positive working relationships with co-workers, other County employees and the public utilizing principles of effective customer service. Perform related duties as required. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Experience and Training Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: One year of group counseling experience is desired. Training: Equivalent to the completion of the twelfth grade. License or Certificate: May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. May require: Possession of, or ability to obtain within one year of employment, a Certificate of Training in Cardiopulmonary Resuscitation; valid certification must be maintained on a continuous basis. Possession of, or ability to obtain within one year of employment, a Certificate of Training in First Aid; valid certification must be maintained on a continuous basis. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Basic daily living needs, including hygiene, exercise, entertainment, food, clothing and shelter, of all age groups from infants to geriatrics. Routine and basic health and safety practices. Standard and accepted English spelling, punctuation and grammar. Standard and accepted principles and practices of work safety. Ability to: Learn to work effectively with special needs clients including children, adolescents, and/or the mentally ill. Understand and carry out a variety of both oral and written instructions. On a continuous basis, know and understand all aspects of the job and observe safety rules; intermittently review work papers and log entries; identify and problem solve situations involving clients' needs and circumstances; identify safety hazards for assigned clients; locate equipment and supplies; interpret work orders; remember clients' names and verbal instructions; understand and explain Department's and assigned program's policies and procedures to clients, staff, families and the general public. On an intermittent basis, sit at desk for long periods of time; stand, walk, bend, squat, kneel or twist while observing, restraining, bathing/dressing, and interacting with clients as well as in the performance of housekeeping tasks. See and hear with sufficient acuity to observe and be aware of clients at all times; perform simple grasping and fine manipulation; and lift very heavy weight. Relate positively to clients and establish trust and rapport. Work cooperatively as part of a team providing services and treatment to special need clients. Work with various cultural and ethnic groups in a tactful and effective manner. Respond to emergency situations in an effective, timely and calm manner. Obtain relevant information through interviews and observations; work effectively with constant or sporadic interruptions. Analyze situations in a timely and objective manner; determine and initiate the proper course of action within established guidelines and parameters. Perform routine clerical tasks including mathematical calculations such as addition, subtraction, multiplication, and division. Operate routine office and housekeeping equipment as well as designated recreational, play, and athletic equipment in a safe and effective manner. Communicate effectively and tactfully in both oral and written forms. Establish and maintain effective working relationships with those contacted in the performance of required duties. SELECTION PROCEDURE Training & Experience Rating (50%) Based upon responses to the supplemental questionnaire, the applicant's education, training, and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. Online Examination (50%) The online examination has been tentatively scheduled for the week of 2/22/2021. After the posted filing deadline, qualified candidates will receive a notification via email when the examination is available. The online examination may include multiple choice, true/false, fill-in, matching, and/or essay type questions directly related to the required knowledge and abilities for this classification. Note: Candidates will have approximately three (3) calendar days from the date of notification to complete the online examination. Only one attempt will be permitted. Applicants must pass the online examination to be considered for employment with Placer County. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please Click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race, color, ancestry, religion, national origin, physical disability (including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including pregnancy, childbirth and related medical conditions), or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Selection Plan Tentative Recruitment Timeline: Week of 2/8/2021 - Minimum Qualifications Screening Week of 2/8/2021 - Written Examination Invitations Sent Week of 2/22/2021- Online Examination Week of 3/1/2021 - Eligible List Established Closing Date/Time: 2/8/2021 5:00:00 PM

Summary SUMMARY OF POSITION Responsible for supporting and enforcing the rules, regulation, and safety of the entire facility, with direct focus at the front desk and in customer service. Act in a dependable manner by meeting schedules and deadlines, adhering to policies and procedures, and maintaining a good attendance record. Serve as a manager on duty various days and evenings throughout the week and on weekends. Essential Functions/Knowledge, Skills, & Abilities ESSENTIAL JOB DUTIES AND RESPONSITILIBIES : Provides positive and enthusiastic customer service to all Pass holders and Guests through compliance with the proper Apex Centre phone etiquette by greeting members by name, exceeding their expectations with service, saying good bye and inviting them back again the next day. Assists Members and Guests with program registrations and facility bookings for facility programs and services in accordance with front desk software. Promotes all facilities, programs and services when in contact with Members and/or Guests. Assists Supervisor with inventory control and concessions management. Assists to ensure that the financial performance of the customer service division meets budget and assist in overseeing the operations of the customer service desk, including division and departmental policies and procedures. Assists Supervisor with training and hiring of customer service representatives. Conducts oneself at all times in a manner of professionalism that aligns with the values, philosophies and standards of The Apex Centre. Serves as a manager on duty various days and evenings throughout the week and on weekends. Attends all scheduled employee meetings. Adheres to all written mandatory standards of operation, policies, procedures, manuals, memos, and oral instructions, etc. Arrives to work every day, on time as scheduled. Exercises good interpersonal skills by gladly assisting others to accomplish the work of the organization, even if it is outside the scope of regular duties. Respond to people, staff and the public in a tactful, professional and pleasant manner. OTHER JOB FUNCTIONS: Performs other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect. Ability to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Build professional relationships with internal staff and customers. Offer flexibility and adaptability, especially during times of change. Communicate effectively both orally and in writing. Required Qualifications MINIMUM QUALIFICATIONS Must be at least eighteen (18) years of age. High school diploma or GED equivalent. Must obtain First Aid/CPR certification within first 30 days of hire Basic computer and phone skills required. Basic office applications required. Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements. CONDITIONS OF EMPLOYMENT Must pass a drug screen and background check. No visible body piercing, tattoos or unnatural hair color. Physical Demands/Supplemental PHYSICAL DEMANDS Regularly required to sit, stand, walk and reach with hands and arms. Must be able to see, speak, and hear. Regularly required to lift and/or move up to 25 pounds and occasionally required to lift and/or move up to 50 pounds. Employees will stand and walk for extended periods of time. WORK ENVIRONMENT The indoor environment provides for a safe and healthy work environment and is smoke and drug free. Occasionally, it may be wet and humid, as well as moderately loud. The outdoor work environment may result in exposure to extreme weather conditions such as heat, cold and humidity. Regularly required to sit, stand, walk and reach with hands and arms. Must be able to see, speak and hear. Regularly required to lift and/or move up to 25 pounds and occasionally required to lift and/or move up to 50 pounds. Mental and physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to meet these demands. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Closing Date/Time: 1/29/2021 5:00 PM Central

Summary WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named "The #1 Best Place to Live in America." Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That's why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-generated values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment. SUMMARY OF POSITION Responsible for creating the first and last impressions of The Apex Centre experience for Members and Guests by providing warm welcomes, magic moments, and fond farewells who enter and leave the facility. Essential Functions/Knowledge, Skills, & Abilities ESSENTIAL DUTIES AND RESPONSIBILITIES • Provide positive and enthusiastic customer service to all Members and Guests through compliance with the proper Apex Centre phone etiquette by greeting members by name, exceeding their expectations with service, saying good bye and inviting them back again the next day. • Assist Members and Guests with program registrations and facility bookings for facility programs and services in accordance with service desk software. • Promote all facilities, programs and services when in contact with Members and Guests. • Conduct oneself at all times in a manner of professionalism that aligns with the values, philosophies and standards of The Apex Centre. This includes being in facility wearing approved attire and nametag. • Attend all scheduled employee meetings. • Adhere to all written mandatory standards of operation, policies, procedures, manuals, memos, and oral instructions, etc. • Resolve customer questions/complaints • Process sales, cash handling and drawer count down accuracy required at each shift. • Arrive to work every day, on time as scheduled. • Perform other tasks as needed or directed. OTHER JOB FUNCTIONS : • Perform other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS • Ability to apply common sense understanding to carry out detailed written or oral instructions. • Ability to deal with problems involving a few concrete variables in standardized situations. • Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect. • Build professional relationships with internal staff and customers. • Offer flexibility and adaptability, especially during times of change. • Communicate effectively both orally and in writing. Required Qualifications MINIMUM QUALIFICATIONS • Must be at least eighteen years of age. • Basic computer and phone skills preferred. • Must have cash handling skills, and ability to manage a register. PREFERRED QUALIFICATIONS • Basic computer and phone skills preferred. • Some related work experience preferred, but not required. CONDITIONS OF EMPLOYMENT • Must pass a drug screen and background check. • No visible body piercing or tattoos Physical Demands/Supplemental PHYSICAL DEMANDS Regularly required to sit, stand, walk and reach with hands and arms. Must be able to see, speak, and hear. Regularly required to lift and/or move up to 25 pounds and occasionally required to lift and/or move up to 50 pounds. Employees will stand and walk for extended periods of time. WORK ENVIRONMENT The indoor environment provides for a safe and healthy work environment and is smoke and drug free. Occasionally, it may be wet and humid, as well as moderately loud. The outdoor work environment may result in exposure to extreme weather conditions such as heat, cold, and humidity. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Closing Date/Time: Continuous

Summary The City of McKinney Parks & Recreation Department is hosting a hiring event on February 27, 2021. To be considered you must apply for this job and attend our on-site hiring event. HIRING EVENT DETAILS WHEN & WHERE: February 27, 2021 8 AM - 1 PM (come and go) Apex Centre 3003 Alma Rd. McKinney, TX 75070 WHAT TO BRING: You must bring several forms and personal documents with you to the event. Click here for what you need to bring. Please contact HR if you have any questions: 972-547-7560 WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named "The #1 Best Place to Live in America." Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That's why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-inspired values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization. SUMMARY OF POSITION Responsible for creating the first and last impressions of The Apex Centre experience for Members and Guests by providing warm welcomes, magic moments, and fond farewells who enter and leave the facility. Essential Functions/Knowledge, Skills, & Abilities GENERAL EXPECTATIONS FOR ALL EMPLOYEES In order for us to continue to achieve our primary function of making McKinney a better place to live, work, and raise a family, we hold these expectations for all employees. Learn and demonstrate an understanding of how team, department, and City goals are interconnected. Contribute to a positive work culture. Maintain regular and reliable attendance. Ability to assess his/her work performance or the work performance of the team. Contribute to the development of others and/or the working unit or overall organization. Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities. Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide positive and enthusiastic customer service to all Members and Guests through compliance with the proper Apex Centre phone etiquette by greeting members by name, exceeding their expectations with service, saying good bye and inviting them back again the next day. Assist Members and Guests with program registrations and facility bookings for facility programs and services in accordance with service desk software. Promote all facilities, programs and services when in contact with Members and Guests. Conduct oneself at all times in a manner of professionalism that aligns with the values, philosophies and standards of The Apex Centre. This includes being in facility wearing approved attire and nametag. Attend all scheduled employee meetings. Adhere to all written mandatory standards of operation, policies, procedures, manuals, memos, and oral instructions, etc. Resolve customer questions/complaints Process sales, cash handling and drawer count down accuracy required at each shift. Arrive to work every day, on time as scheduled. Perform other tasks as needed or directed. OTHER JOB FUNCTIONS : Perform other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to embrace and embody the City's core values of Respect, Integrity, Service, and Excellence (R.I.S.E.). Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided. Ability to produce desired work outcomes, including quality, quantity, and timeliness. Ability to plan and organize work, time, and resources, and if applicable, that of subordinates. Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect. Build professional relationships with internal staff and customers. Offer flexibility and adaptability, especially during times of change. Communicate effectively both orally and in writing. Required Qualifications MINIMUM QUALIFICATIONS • Must be at least eighteen years of age. • Must have cash handling skills, and ability to manage a register. PREFERRED QUALIFICATIONS • Basic computer and phone skills preferred. • Some related work experience preferred, but not required. CONDITIONS OF EMPLOYMENT • Must pass a drug screen and background check. • No visible body piercing or tattoos Physical Demands/Supplemental PHYSICAL DEMANDS Regularly required to sit, stand, walk and reach with hands and arms. Must be able to see, speak, and hear. Regularly required to lift and/or move up to 25 pounds and occasionally required to lift and/or move up to 50 pounds. Employees will stand and walk for extended periods of time. WORK ENVIRONMENT The indoor environment provides for a safe and healthy work environment and is smoke and drug free. Occasionally, it may be wet and humid, as well as moderately loud. The outdoor work environment may result in exposure to extreme weather conditions such as heat, cold, and humidity. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Closing Date/Time: Continuous

POSITION SUMMARY THIS POSTING IS FOR PART-TIME POSITIONS ONLY IN THE AREAS OF PERMITTING, CALL CENTER, RECORDS, AND ADMINISTRATION These are positions located at the Department of Sustainable Development. Duties may vary depending on type of position and assignment. Part-time employees are compensated on an hourly basis, typically between 30 and 32 per week. These temporary assignments are for a minimum of 6 months and may last indefinitely. Starting pay rates are as follows and are subject to change: Permitting, Call Center, Records, Administration (Entry to Mid Level) = $17.30 per hour Administration (Mid to Higher Level) = $21.01 per hour ESSENTIAL JOB FUNCTIONS THIS POSTING DOES NOT HAVE AN END DATE APPLICATIONS WILL BE REVIEWED AS VACANCIES BECOME AVAILABLE NOTIFICATIONS ARE MADE ONLY IF YOU ARE CHOSEN FOR AN INTERVIEW Employees MAY perform any of the following depending on assignment: Administrative duties such as general office duties including Microsoft Office, calendar management, electronic and hardcopy record keeping, internal and external communications, document/data tracking, composition of memoranda, spreadsheets and all other duties associated with the day to day operation of professional government offices; Permitting related duties; Call Center duties; Customer Service duties; Be able to communicate clearly, both orally and in writing; Performs related work as required. JOB REQUIREMENTS & WORK ENVIRONMENT High school Diploma or equivalent; Qualifications vary depending on assignment. Some positions may require a higher level of education or previous work experience which will be evidenced by copies of relevant education certificates or previous work history. HOW TO APPLY/ VETERAN INFORMATION Applications will be reviewed as positions become available. The hiring authority will then contact those applicants whose application reflects the best match of experience for the position to schedule an interview. Closing Date/Time: Continuous

The Customer Service Representative works under the direction of the Call Center/Customer Service Manager. The CSR will be responsible for providing excellent customer service to City of Taylor taxpayers, both business and residential; non-taxpayers who reside in Taylor and request city services; and non-Taylor citizens desiring Taylor services related to living, working and opening a business in the city. The customer interface will take place in person and via phone. Employees may be assigned other duties as determined by management. Essential duties will include, but are not limited to: Answer inquiries professionally Handle and resolve customer complaints Research required information using available resources Troubleshoot problems Identify and escalate priority issues Route calls to appropriate resource Provide information Complete call logs and reports Initiate customer requests Follow up with customers to determine satisfaction with provided services Conduct outbound research calls to collect customer service needs and information Qualifications Must be available to work scheduled shifts Monday through Friday from 9:00 a.m. until 5:00 p.m. High School Diploma Knowledge of Microsoft Word and Excel Ability to enter data while on phone Ability to maneuver through various software programs simultaneously Ability to use search tools, browsers, email, attach files, scan, and fax Experience with customer relationship management processes and software Complete applicable skills test during the interview process Possess strong oral/written communication skills Possess ability to work independently Possess a high sense of integrity and ethics Trustworthy Ability to accept performance feedback Self-developer striving for continuous improvement Goal and deadline oriented Adaptable to change Detail oriented Team oriented Your application will be reviewed to determine if you meet the minimum qualifications. Candidates who meet the minimum qualifications will be contacted regarding the next steps in the application process. Thank you for your interest in the City of Taylor. The City of Taylor is an equal opportunity employer and complies with all laws prohibiting discrimination on the basis of such factors as race, color, age, sex, national origin, religion, citizenship, handicap, height, weight and marital status. Under the State Persons With Disabilities Act and the Federal Americans With Disabilities Act, an employer has a legal obligation to accommodate an employee's or job applicant's disability unless the accommodation would impose an undue hardship on the employer. A person with a disability may allege a violation against an employer regarding a failure to accommodate his or her condition under Michigan law only if the person notifies the employer in writing of the need for accommodation within 182 days after the date the person knew or reasonably should have known that an accommodation was needed.

Full-time position available with KC Water Finance and Business Support Division located at 4800 E. 63rd Street Salary Range: $14.82-$23.16/hour Normal Work Days/Hours: Monday-Friday, 8:00 A.M. to 5:00 P.M. Application Deadline Date: February 1, 2021 Responsibilities Greet and acknowledge each customer in a professional manner. Input customer payments into iNovah cashier system; receive cash, check, money order, and credit card payment and issue receipt. Process night drop mail in payments and balance drawer. Run audit tape to balance bills for the day and reconcile checks and credit card receipts received to the daily cash reports. Qualifications REQUIRES high school graduation and 3 years of public or private sector experience in customer service work; OR an equivalent combination of qualifying education and experience. Preference given to applicants with cashier experience, high volume or in person contact and high volume payment processing. Other Information URGENT!!! CRITICAL RECRUITMENT INFORMATION May be required to have a negative COVID-19 test result within 7 days of hire as the most recent test result. Having a positive result at any point for any current or potential employee will have no impact on employment status nor employment offer. QUESTIONS REGARDING AVIATION POSITIONS SHOULD BE DIRECTED TO THE AVIATION DEPARTMENT AT 816-243-3010. POSITIONS POSTED FOR THE WATER SERVICES DEPARTMENT ARE FOR THE WATER SERVICES DEPARTMENT ONLY . QUESTIONS REGARDING THESE POSITIONS SHOULD BE DIRECTED TO 816-513-0253. IF YOU SEE THE SAME POSITION TITLE POSTED FOR A DIFFERENT DEPARTMENT, YOU MUST SUBMIT A SEPARATE APPLICATION TO BE CONSIDERED BY THE OTHER CITY DEPARTMENT. The evaluation of applications is based only on the information submitted by the application deadline. Therefore, in order to have your application properly considered, you should include all relevant dates, i.e., attendance at educational institutions, date degree(s) conferred, etc. Further, you should provide detailed description of relevant work experience/dates, including months/years of employment. Failure to submit a completed application may eliminate you from the selection process. Resumes may be filed to determine eligibility, but an official City application must be completed prior to appointment. For positions requiring college education as part of the minimum requirement and/or an equivalency, the minimum education requirement is high school graduation. The requirement of "high school graduation" also includes the state-issued GED certificate. For positions that require an accredited degree, qualifying professional, responsible experience must be obtained AFTER receipt of the accredited degree. Unless otherwise stated, the requirement of "an accredited" degree includes only those degrees obtained from colleges or universities listed with the U. S. Department of Education and recognized by the U.S. Secretary of Education. If claiming military veterans preference points, you must attach a copy of your DD-214 or other qualifying documents prior to the application deadline. Applications submitted in person or by USPS mail must be received by the published Application Deadline, 5:00P.M., C.T. Applications submitted by FAX or online must be received by the published Application Deadline, midnight, C.T. All positions require successful completion of a pre-employment criminal history/background check. Non-residents, if appointed, must establish residency within the city limits of Kansas City, MO within nine months. The City of KCMO is an equal opportunity employer committed to a diverse workforce. EOE. POLICY OF NON DISCRIMINATION ON THE BASIS OF DISABILITY The City of KCMO does not discriminate on the basis of disability in the admission or access to, or treatment or employment in, its programs or activities. Any applicant requiring an accommodation should contact the KC Water Human Resources Division at (816) 513-0253.

ORIGINAL POSTING DATE: 3/12/2011 Until the needs of the service are met and is subject to closure without prior notice. EXAM NUMBER: Y5471F TYPE OF RECRUITMENT Open Competitive Job Opportunity REBULLETIN INFORMATION: THIS ANNOUNCEMENT IS A REBULLETIN TO UPDATE THE SALARY INFORMATION. PERSONS WHO HAVE APPLIED WITHIN THE LAST 12 MONTHS NEED NOT REAPPLY, BUT MAY SUBMIT ADDITIONAL INFORMATION IF THEY WISH. THE INFORMATION MUST CONTAIN THE CORRECT EXAM NUMBER AND NAME. HOURLY PAY RATE UPDATE INFORMATION: The hourly rate change applies to both new hires and to existing employees. DEFINITION: Positions allocable to this class provide specialized consultative services on a per visit basis. Essential Job Functions Performs medical services in a specialized field. Provides specialized consultation to other physicians and related professional personnel. Requirements SELECTION REQUIREMENTS: Completion of a residency approved by an American Specialty Board in one or more specialties* or equivalent training.** *Residencies may include: Preventive Medicine Internal Medicine Pediatrics Dermatology Family Practice Neurology Physical Medicine and Rehabilitation Psychiatry Emergency Medicine Neurosurgery Thoracic Surgery OB-GYN Pathology General Surgery ENT Urology Ophthalmology Radiology Anesthesiology Orthopedics Plastic Surgery Nuclear Medicine LICENSE: California State Physician and Surgeon's Certificate authorized by the Board of Medical Examiners of the State of California. A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS II: Light: Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved. SPECIAL REQUIREMENT INFORMATION: **Equivalent training is defined as that training which the appropriate American Certifying Board formally recognizes in writing as being equivalent. Equivalent training for appointments to the specialty of Emergency Medicine will be that training and/or experience approved by the Director of Health Services. Information pertaining to the completion of residency program Applicants who will successfully complete their medical residency program approved by an American Specialty Board within 6 (six) months of filing may compete in this examination; however, the names of such candidates will be withheld from the certification list pending receipt of certification for completion of the required residency program. Applicants who have completed a residency training program approved by the American Specialty Board MUST attach a legible copy of their certificate of completion to the application or email the documents to the analyst w ithin 15 calendar days from filing online. Information pertaining to the required California State Physician and Surgeon's Certificate. Applicants who have the required California State Physician and Surgeon's Certificate authorized by the Board of Medical Examiners of the State of California must attach a legible copy of their certificate to the application at the time of filing or email the documents to the analyst within 15 calendar days from filing online. The required license and/or certificate MUST be current and unrestricted; conditional, provisional, probationary or restricted licenses and/or certificates will NOT be accepted. Applicants who do not possess a California State Physician and Surgeon's Certificate at the time of filing may compete in this examination; however, the names of such candidates will be withheld from the certification list pending receipt of the required California State Physician and Surgeon's Certificate authorized by the Board of Medical Examiners of the State of California. Additional Information EXAMINATION CONTENT: This examination will consist of an evaluation of training and experience based upon application information weighed 100%. Candidates must achieve a passing score of 70% or higher on the examination in order to be placed on the eligible register. ELIGIBILITY INFORMATION: Applications will be processed on an "as-received" basis and those receiving a passing score will be promulgated to the eligible register accordingly. The names of candidates receiving a passing grade on the examination will be placed on the Eligible Register and will appear in the order of their score group for a period of six (6) months following the date of eligibility. No person may compete in this examination more than once every six (6) months. VACANCY INFORMATION: The resulting eligible register will be used to fill vacancies throughout the Department of Health Services as they occur. SPECIAL INFORMATION: Appointees may be required to work any shift including evenings, nights, weekends, and holidays. AVAILABLE SHIFT: Any APPLICATION AND FILING INFORMATION: APPLICATIONS MUST BE FILED ONLINE ONLY. APPLICATION SUBMITTED BY U.S. MAIL, FAX OR IN PERSON WILL NOT BE ACCEPTED. Apply online by clicking on the "Apply" tab for this posting. You can also track the status of your application using the website. All information is subject to verification. We may reject your application at any time during the examination and hiring process, including after appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Utilizing VERBIAGE from the Class Specification and Selection Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED . This examination will remain open until the needs of the service are met. Application filing may be suspended at any time with or without advance notice. Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the requirements. Provide any relevant education, training, and experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, description of work performed and salary earned. If your application is incomplete, it will be rejected. Applications electronically received after 5:00 p.m., PST, on the last day of filing will not be accepted. NOTE: If you are unable to attach required documents, you may e-mail the documents to the exam analyst within 15 calendar days of filing online . Please include the exam number and the exam title. Many important notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add msnkhchyan@dhs.lacounty.gov and info@governmentjobs.com to your email address book and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. Applicants have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices. It is the applicant's responsibility to take the above steps to view correspondence. Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for a late test administration or rescheduling. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. NO SHARING OF USER ID AND PASSWORD: All applicants must file their applications online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record. DEPARTMENT CONTACT Meri Snkhchyan, Exam Analyst (323) 914-8023 msnkhchyan@dhs.lacounty.gov ADA COORDINATOR PHONE: (323) 869-7124 CALIFORNIA RELAY SERVICES PHONE: (800) 735-2922 Closing Date/Time:

GENERAL PURPOSE: The successful Utility Billing and Customer Service Specialist will assist customers regarding their utility account and facilitate billing activity by performing clerical and administrative duties, while utilizing exceptional customer service skills in accordance with City of Loveland Core values. The salary range for this position is $19.86- $28.80 per hour with a hiring range of $19.86 - $24.33, depending on qualifications and experience. The work schedule includes hours 7 am to 7 pm Monday through Friday and 10 am to 2 pm Saturdays with potential Holidays. Position will close to applicants at 4:30 P.M. M.S.T on Friday, January 29, 2021. With over 300 days of sunshine, proximity to Rocky Mountain National Park, endless outdoor recreation options and a thriving arts, brewery, foodie and shopping scene Loveland is an award winning City. In 2020, Loveland was the only Colorado City to win the 2020 Governor’s Award for Downtown Excellence. Loveland is the top residential recycling City in the state for 4 consecutive years. Additionally, Loveland has consistently been ranked as one of the top places to live, work and raise a family in the U.S. Featured by USA Today in 2017 as one of the Most Idyllic Picturesque towns in America. As the rest of the world is figuring out what we have known for quite some time… Loveland, Colorado has EVERYTHING YOU LOVE! ~ Love What You Do, Land With Us! Benefit Eligible Benefits Package Includes: 2 Medical plan options – HDHP & PPO Dental Vision Medical and Dependent Daycare flexible spending Flexible Spending – Medical and Dependent Daycare Retirement – 457 and 401 b with employer contribution Paid time off including Holiday, Vacation and Medical Leave Short and Long term disability Life insurance Wellness Clinic and health programming City of Loveland training opportunities ESSENTIAL JOB FUNCTIONS: Assists customers over the telephone and in person with a wide variety of questions, requests and complaints related to their utility account and utility bills to Include, but not limited to, assisting customers with start/stop requests for services, explanation of services provided, budget billing, delinquencies, billing inquires and adjustments and other issues related to utility services, using various complex computer programs. Prepares utility billing statements by reviewing exception and posting reports. Corrects account problems by reviewing account information and generating service orders, if needed. Calculates adjustments to customer accounts using basic math skills. Prepares utility statements for delivery to the Post Office by use of the folding and insert equipment. Processes utility meter readings, connects/disconnects of service, process new construction meter sets through data entry, responds to customer inquiries regarding water and electric consumption, fiber services, leaks, and services requests. Works with outside agencies and other City departments on issues related to utility billing. Interacts with a wide variety of customers whose behavior may range from pleasant to verbally threatening and abusive. Process final estimate requests received from title companies. Assists City of Loveland Broadband commercial and residential customers with subscribing to services, basic troubleshooting customer support, establishing new accounts, creating account service modifications, provisioning phones, and product up-sales of all City of Loveland Broadband Services. Answers all incoming broadband customer support phone calls, assists walk-in traffic during the assigned office hours. Operates broadband and utility billing software; the voice services provisioning and customer portal software, and the City’s internal/external telephone system. OTHER JOB FUNCTIONS: Completes various monthly reports, assorted daily jobs, and special projects. Resolves account problems in a timely manner. Provides coverage for the cashier when needed. SUPERVISORY DUTIES: None JOB QUALIFICATIONS: Knowledge, skills and abilities: Ability to communicate effectively and diplomatically with the public and co-workers in a variety of situations. Ability to understand and resolve complex customer account inquiries. Ability to work efficiently & effectively in a fast-paced environment. Ability to learn quickly and develop a sound understanding and use of customized, complex software. Ability to maintain confidential information. Ability to apply conflict resolution skills to ensure successful outcomes. Core competencies: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness Job specific competencies: Adaptability, Job Knowledge, Independence, Attention to Detail, Trouble shooting, Time Management Education and/or experience: Three (3) years of previous work experience in a fast-paced, high-stress phone and face-to-face customer service position required, preferably in a call center environment. Requires calculator/10-key/equivalent use by touch. Requires keyboarding use to be at a speed that enables information to be entered into the computer while speaking to the customer by telephone or in person. Basic word processing (Preferably MS Word) skills required; basic Spreadsheet (Preferably Excel) skills preferred. Spanish-speaking ability desirable. Licensure and/or certifications : None Required Material and equipment directly used: Telephone, computer, printer/copier/fax, calculator Working conditions and physical activities: Work is generally performed in an office environment and may require bending, kneeling, sitting for extended periods of time, reaching and repetitive keyboard motion. Light physical effort required by moving and positioning objects up to twenty (20) pounds occasionally and/or up to ten (10) pounds frequently. Occasional flexibility in working hours will be required for coverage purposes. This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions. A criminal history background check will be obtained pre-employment.

Utilities Customer Service Representative City of Waco, TX 1 of 3 Utilities Customer Service Representative Office / Clerical 8640 Customer Service Supervisor Utilities 217 Non-Exempt Physical Type #1 PRIMARY DUTY: Under basic supervision, performs customer service functions for clients of the Water Utility Services Department (WUSD). ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: • Provides customer services for WUSD clients; processes new customers, payments, service requests, service charges and adjustments according to City policies and procedures. • Prepares records and billing account updates, creates work orders, enters and verifies data, processes documents and transactions, resolves customer service issues and provides special customer services. • Provides prompt, courteous and accurate service to the public with WUSD services questions, requests for information and complaints in order to maintain positive customer service relations. • Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors and City staff; maintains confidentiality of work- related issues and City information. • Perform other related and assigned duties as required. • Driving is essential KNOWLEDGE AND SKILLS: Knowledge: • City policies and procedures. • City utility billing rules and procedures. • Principles of record keeping, accounting and bookkeeping and records management. • Customer service principles and methods. • City and Microsoft software. • Federal and state regulations, including applicable FTC and Banking regulations. Skill in: • Entering data and numerical information into a computer system with speed and accuracy and maintaining electronic records, files and databases. • Operating a personal computer utilizing standard and specialized enterprise software. • Communicating effectively verbally and in writing. • Analyzing problems, resolving disputes and presenting effective solutions. • Assessing and prioritizing multiple tasks, projects and demands. MINIMUM QUALIFICATIONS: High School Diploma or GED equivalent is required; AND two years' customer service, call-center or bookkeeping experience. LICENSE AND CERTIFICATION: Utilities Customer Service Representative City of Waco, TX 2 of 3 • Must possess a valid Texas Driver's License. • According to the needs of the City, specific training and certifications may be required. PHYSICAL DEMANDS AND WORKING ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The physical activities of this position include: o Balancing - Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. o Reaching - Extending hand(s) and arm(s) in any direction. o Walking - Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. o Pushing - Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. o Pulling - Using upper extremities to exert force in order to drag, haul or tug objects in a sustained motion. o Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. o Finger Dexterity - Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. o Grasping - Applying pressure to an object with the fingers and palm. o Feeling - Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. o Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. o Hearing - Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication and to make the discriminations in sound. o Repetitive motion - Substantial movements (motions) of the wrists, hands and/or fingers. • The physical requirements of this position: o Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. • The visual acuity requirements including color, depth perception and field vision: o The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. • The conditions the worker will be subject to in this position: o Work is performed primarily in an office setting or well-lit, temperature-controlled working environment. This job description is not intended to be construed as an exhaustive list of responsibilities, duties and skills required. City management has exclusive rights to alter this job description at any time without notice. Employees will be required to follow any other job related instructions and to perform any other job related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an 'at-will' relationship. Utilities Customer Service Representative City of Waco, TX 3 of 3 Job Description Acknowledgement I verify that I have received a copy of my job description by the signature below. As an employee of the City of Waco, I understand the duties and responsibilities assigned to me. Furthermore, I understand that the duties listed above are guidelines and will change over time, as necessary. From time to time, I understand that I may be asked to perform duties and handle responsibilities that are not specifically addressed in my job description.

Several full-time and part-time positions available with KC Water Call Center Division located at 4800 E. 63rd Street. Salary Range: $14.82-$23.16/hour Normal Work Days/Hours: Monday-Friday, 10:00 A.M. to 7:00 P.M. Application Deadline Date: February 15, 2021 Responsibilities Communicates with customers by phone or in person in a professional and courteous manner. Investigates and resolves general customer inquiries, requests, complaints, and account billing issues timely and accurately through research, account analysis, and referencing ordinances, policies, and procedures. Clearly and accurately records all customer interactions and changes to accounts, including billing complaints, service rendered or service failures, and routes information to appropriate departments for investigation or follow-up. Processes orders for installation, turn-ons, discontinuation, or change in service. Maintains and promotes positive customer relations and goodwill. Qualifications REQUIRES high school graduation and 3 years of public or private sector experience in customer service work; OR an equivalent combination of qualifying education and experience. Preference given to applicants who successfully complete and pass the Customer Service Assessment, as well as applicants who are bilingual. Other Information URGENT!!! CRITICAL RECRUITMENT INFORMATION May be required to have a negative COVID-19 test result within 7 days of hire as the most recent test result. Having a positive result at any point for any current or potential employee will have no impact on employment status nor employment offer. QUESTIONS REGARDING AVIATION POSITIONS SHOULD BE DIRECTED TO THE AVIATION DEPARTMENT AT 816-243-3010. POSITIONS POSTED FOR THE WATER SERVICES DEPARTMENT ARE FOR THE WATER SERVICES DEPARTMENT ONLY . QUESTIONS REGARDING THESE POSITIONS SHOULD BE DIRECTED TO 816-513-0253. IF YOU SEE THE SAME POSITION TITLE POSTED FOR A DIFFERENT DEPARTMENT, YOU MUST SUBMIT A SEPARATE APPLICATION TO BE CONSIDERED BY THE OTHER CITY DEPARTMENT. The evaluation of applications is based only on the information submitted by the application deadline. Therefore, in order to have your application properly considered, you should include all relevant dates, i.e., attendance at educational institutions, date degree(s) conferred, etc. Further, you should provide detailed description of relevant work experience/dates, including months/years of employment. Failure to submit a completed application may eliminate you from the selection process. Resumes may be filed to determine eligibility, but an official City application must be completed prior to appointment. For positions requiring college education as part of the minimum requirement and/or an equivalency, the minimum education requirement is high school graduation. The requirement of "high school graduation" also includes the state-issued GED certificate. For positions that require an accredited degree, qualifying professional, responsible experience must be obtained AFTER receipt of the accredited degree. Unless otherwise stated, the requirement of "an accredited" degree includes only those degrees obtained from colleges or universities listed with the U. S. Department of Education and recognized by the U.S. Secretary of Education. If claiming military veterans preference points, you must attach a copy of your DD-214 or other qualifying documents prior to the application deadline. Applications submitted in person or by USPS mail must be received by the published Application Deadline, 5:00P.M., C.T. Applications submitted by FAX or online must be received by the published Application Deadline, midnight, C.T. All positions require successful completion of a pre-employment criminal history/background check. Non-residents, if appointed, must establish residency within the city limits of Kansas City, MO within nine months. The City of KCMO is an equal opportunity employer committed to a diverse workforce. EOE. POLICY OF NON DISCRIMINATION ON THE BASIS OF DISABILITY The City of KCMO does not discriminate on the basis of disability in the admission or access to, or treatment or employment in, its programs or activities. Any applicant requiring an accommodation should contact the KC Water Human Resources Division at (816) 513-0253.

Position Information NOTICE: The City of Chico is committed to inclusion and a diverse workforce and has made candidate applications anonymous to reduce implicit bias in the hiring process. Candidate names, addresses, and other Personally Identifiable Information (PII) are auto-redacted on applications sent to the department. Due to this redaction, resumes, certificates, or any other attachment with PII will not be forwarded until after an interview schedule is determined. AS SUCH, CANDIDATES SHOULD ENSURE THAT THE ENTERED "WORK EXPERIENCE" AND "CERTIFICATIONS" SECTIONS MATCH THE SUBMITTED RESUME. This recruitment is till fill both permanent and hourly, limited-term help at the City of Chico Animal Shelter. Positions will be scheduled to work either part or full-time, depending on department need. Hourly positions are temporary, limited-term, with a cap of 2,000 hours per agency rules. Duties of this position may include staffing the Shelter front counter and interacting with customers. Applicants must be comfortable and capable of working in a clerical and customer-service oriented environment. Knowledge of animal husbandry and shelter practices is highly desired. Six or more months of experience working with domestic animals in a veterinary hospital, humane society, or other animal facility is preferred. Must be comfortable working will all sizes and types of dogs, cats, livestock, and exotics. The ideal candidate should be able to work independently as well as part of a team, should exhibit sound judgment under pressure, and will be a great problem solver. This position is physically and emotionally demanding job requiring the ability to safely and humanely handle animals and deal with the public in a courteous and professional manner. This candidate should exemplify an enthusiastic, resourceful and effective customer service attitude. Job Description Definition: Under supervision, perform a combination of kennel and animal care work along with significant public interaction. Employees in this classification perform a variety of semi-skilled tasks in the routine operation of an animal shelter including kennel cleaning and sanitation, animal care including assisting with medical care; handling livestock and cleaning corrals; working with volunteers and rescue groups; data entry, filing, and record keeping; assisting the public with locating lost animals and adoptions; selling dog licenses; processing payments and paperwork for adoptions and owners reclaiming animals; assisting with euthanasia; to perform related work as required. Typical Duties: Perform routine day-to-day tasks required for the general operations and maintenance of the animal shelter; *Clean and disinfect animal enclosures, cages, equipment, enclosures, walkways, and work areas, including vehicles, vehicle caging and other equipment; *Washes dishes and laundry;*Feeds and cares for a wide-variety of animals, typically dogs, cats, rabbits, guinea pigs, birds, and may include reptiles, wildlife and livestock; *Assists compassionate and humane euthanasia and disposal of animals according to department protocols;Maintains detailed records and security of federally controlled drugs in compliance with applicable laws, rules and regulations; *Greets public and answers phones in a courteous and prompt manner; *Takes lost and found reports over the phone and in person; *Works with police officers, park rangers and other animal control agencies to facilitate the intake and release of found animals; *Determines jurisdiction in order to accept animals or sell dog licenses; *Sells dog licenses to City residents; *Directs members of the public to the correct agency/organization that can best serve their needs; *Provides information relating to shelter policies, procedures and practices; *Provides advice on appropriate choices for animal adoption and proper animal care; *Accepts relinquished or stray animals and places the animal in appropriate housing according to species and special requirements; *Safely handles and transports animals from the shelter to the veterinary hospital or another shelter, as needed; *Updates computer files when receiving, treating, moving or assessing disposition of animals;Keeps accurate written and computer records and logs; *Bathes animals and performs related animal grooming and care; handles animals humanely and effectively under stressful situations; *Checks impounded animals for microchip to identify owner; *Releases impounded animals to owners; *Assists with vaccinations, intake exams and other medical procedures; *Provides special care when advised of animals requiring medication, treatment, and/or special needs; *Observes and monitors animal shelter population and reports behavior irregularities and/ or disease symptoms; *Identifies, segregates, and isolates dangerous and/or ill animals; *Performs a brief assessment of animal health and temperament on arrival; *Conducts a daily walk-through to assess animal safety and well-being; *Cleans and maintains building and grounds areas at the shelter, including janitorial work and grounds keeping; *Assists in opening and closing of facility; *Balances cash drawer and create daily deposit; *Assists in responding to disaster situations; *May perform animal behavior and kennel enrichment programs;Operates office equipment; *Scans animal records and files/archives animal charts according to protocols; *Uses social media and email to match lost and found animals and contact possible owners; *Performs other duties, as assigned. *Essential Function Duties recorded above are representative of the duties of the class and are not intended to cover all the duties performed by incumbent(s) of any particular position. The omission of specific statements of duties does not exclude them from the position if the scope of work is similar, related or a logical assignment to this class; such assignments shall fall under the category of "other duties, as assigned." Tools and Equipment Used: Various equipment and tools used in the operation of an animal shelter or animal capture; Requires frequent use of high pressure washer, steam cleaner, broom, mop, brushes, hose, ladder, scales, telephone, computer terminal, copy, scan and facsimile equipment, washing machine, dryer, lawn mower and garden implements, first aid equipment, motor vehicle, two-way radio, pager. Physical Demands: While performing the duties of this job, the employee is frequently required to stand, talk and hear. The employee is frequently required to stand, walk on a variety of surfaces, climb or balance, stoop, kneel, squat, crouch or crawl; use hands to finger, or feel objects, tools or controls; reach with hands and arms; taste and smell. The employee must frequently lift, pull, push and or move more than 50 pounds; carry and restrain animals weighing up to and in excess of 50 pounds. Employee may occasionally lift and/or move up to 100 pounds with assistance. Specific vision abilities required by this job include close vision, distance vision, color vision and peripheral vision, and the ability to adjust focus. Work Environment: Work is predominantly performed in a kennel environment; exposure to excessive noise (barking dogs); animal waste and dead animals; dust; chemicals from cleaning agents/disinfectants; sewage and zoonotic diseases. Tasks require frequent exposure to adverse environmental conditions (extreme heat/cold, wet conditions), foul odors, dangerous animals, euthanasia equipment and chemicals, moving mechanical parts and traffic. Knowledge, Skills, and Abilities: Knowledge of : Basic practices and techniques for impounding and caring for a variety of animals, animal anatomy, breed identification, behavior and first aid treatment. Ability to : Ability to perform heavy manual labor in varied assignments; understand and carry out oral and written instructions; establish and maintain cooperative relationships with co-workers; work with the public and remain courteous and professional in stressful situations; understand written and oral instructions, write clear and accurate notes; operate telephone, computer and copier; learn a variety of computer programs; complete register transactions on the computer and make change; read a map; learn to identify common breeds of dogs, cats, livestock and other exotic animals and reptiles; perform animal care and handling techniques, identify symptoms and behaviors associated with rabies and other common domestic animal diseases. Qualifications Minimum Qualifications: Experience/Education : High school graduation or equivalent. Education, training, and/or experience should demonstrate possession of the necessary knowledge, skills and abilities. Additional Requirements : Possession of a valid California Driver License. Ability to successfully complete formal training courses on job-related responsibilities including possession or ability to obtain a certificate of euthanasia as provided by the State of California within 6 months of employment. Desired Qualifications: Knowledge of animal husbandry and shelter practices is desired. Six (6) months of experience working with domestic animals in a veterinary hospital, humane society, or other animal facility is preferred. Additional Information The City of Chico is looking for individuals who are results-oriented, possess great attitudes, demonstrate creativity and innovation, work efficiently, show a record of success and have a PASSION for public service. Having the best employees provides the best service to the community. APPLICATIONS ARE ONLY ACCEPTED ONLINE, THROUGH THE NEOGOV SYSTEM. If this is the first time you are applying using the online job application, you will need to create an account and select a Username and Password. After your account has been established, you can build your application which can be saved and used to apply for other City of Chico employment opportunities. Online applications are stored on a secure site. Only authorized employees and hiring authorities have access to the information submitted. It is the responsibility of the applicant to ensure applications are received by the City of Chico Human Resources Office. Degree, Licenses, Certifications and/or Equivalencies: Candidates must include copies of items listed as a minimum qualification; failure to provide required certificates by the close of the recruitment will result in candidate disqualification. If this position requires a typing certificate: typing certificates must have been issued within one year and the net speed must match the minimum requirement listed in the job description. For standardization, net speed will be calculated by subtracting the number of errors from the gross WPM. Internet generated typing certifications are not accepted. Equivalency for experience and/or education listed within a job description may be established pursuant to the City-wide Classification Plan and through coordination with Human Resources. Candidates seeking an equivalency must contact Human Resources, at (530) 879-7900, for instructions on submitting an equivalency request. Being minimally qualified for a position does not guarantee a candidate progression through the full recruitment process. Travel and Recruitment Related Expenses: The City of Chico does not reimburse applicants for any travel or expenses in connection with applying for employment, unless authorized by the City Manager. Pre-Employment Processing: Applicants may be required to pass fingerprinting and a medical examination as a condition of employment or promotion. Medical exams may include a fitness exam, psychological exam, and a drug and alcohol screening, depending on the position. E-verify is used to determine candidate eligibility to work in the United States. The City of Chico is an Equal Opportunity Employer and supports workforce diversity. Women, minorities, and persons with disabilities are encouraged to apply. The City of Chico will consider individuals with disabilities based on their qualifications to perform the essential functions of the position for which they are applying and will provide reasonable accommodation in the application and/or testing process. If you require accommodation in the application and/or testing process, please notify the Human Resources Office within seven (7) days of the need for accommodation, so appropriate alternative arrangements can be made. If you have any questions, or need additional assistance regarding City of Chico employment opportunities, please contact the Human Resources Department at (530) 879-7900 or jobs@chicoca.gov . Closing Date/Time:

CUSTOMER RELATIONS SUPERVISOR (OFFICE SUPERVISOR B) In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates: Effective July 2, 2021 - 2.5% increase Effective July 1, 2022 - 3.5% increase Mandatory Employee Retirement Contributions will decrease on the following dates: Effective July 2, 2021 - 1.2% decrease Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. THIS RECRUITMENT IS OPEN TO THE PUBLIC This recruitment will remain open for a minimum of 5 business days and on a continuous basis until 11:59 P.M. (PST) on the day the County's needs are met. Qualified candidates are encouraged to apply immediately. This recruitment will establish an open eligible list. This list can be used to fill current and future Customer Relations Supervisor positions throughout the County of Orange. This recruitment may also be used to fill positions in similar and/or lower classifications. JOHN WAYNE AIRPORT John Wayne Airport (JWA), owned and operated by the County of Orange California, is a medium-hub, commercial service airport. JWA is managed by an Airport Director and Assistant Director overseeing six (6) Divisions, including Business Development, Facilities Development, Finance Administration, Operations, Public Affairs, and Maintenance. JWA has an annual budget of approximately $200M and a staff of approximately 180. JWA is one of the top 50 busiest commercial airports in the country in terms of both passenger enplanements and total operations and the 9th busiest General Aviation airport. John Wayne Airport operates as an enterprise fund self-supported through revenues it generates and receives no monies from the County General Fund. These revenues are utilized to operate the Airport, provide for the repayment of revenue bonds, fund facility capital improvements, and maintenance projects, and support aviation planning. Click here for more information about John Wayne Airport Click here for more information about the County of Orange PUBLIC AFFAIRS DIVISION The Public Affairs division is comprised of five units: Access and Noise, Communications, Customer Relations, Government Relations, and Media Relations. Public Affairs staff are charged with responding to media and public inquiries; serving as front-line customer service agents; coordinating Ambassador and Tour Guide volunteer programs; planning and organizing museum-quality exhibitions; disbursing information via the Airport website; tracking local, state and federal legislation; enforcing the "Settlement Agreement," educating the surrounding communities about access and noise issues, and handling noise complaints. THE OPPORTUNITY The Customer Relations Supervisor reports directly to the Customer Relations Manager. The selected candidate is responsible for leading the John Wayne Airport (JWA) Customer Relations Assistant (CRA) staff to provide superior customer service and ensure the goals and mission of the unit are accomplished effectively and efficiently. Specific examples of work to be undertaken by the position will include, but are not be limited to supervising a team of CRAs responding to requests for information about Airport facilities, services, and tourism; cross-training staff to operate and manage the Airport's telephone systems and call load, making public address announcements, operating airport paging systems, responding to customer inquiries, and assisting the public at the Airport information booths. Assure that CRAs are appropriately supervised and trained and that the Visitors Booths are sufficiently staffed; plan work and set priorities of work; set and recommend work performance standards; evaluate performance and present performance evaluations; address work performance deficiencies; and as needed, perform the work of a CRA. WORK HOURS The incumbent will be required to work night shifts, including weekends and some holidays. An example of a work schedule may consist of working Friday through Tuesday 2:30 P.M. - 11:00 P.M. with Wednesday and Thursday off (actual work schedule may be different). The work schedule may be adjusted to meet operational demands. DESIRABLE QUALIFICATIONS AND CORE COMPETENCIES The ideal candidate will have two (2) or more years of experience supervising a medium-sized team of staff members. Experience working in customer service, interacting with the public, and executing guest experience programs. A demonstrated ability to speak and present well to audiences. Excellent communication (written and oral) skills. CORE COMPETENCIES: The successful candidate will demonstrate job knowledge and related experience in the following core competencies: CUSTOMER RELATIONS and GUEST EXPERIENCE Demonstrated experience and ability to apply principles and methods of customer relations and guest experience initiatives Ability to advance and execute customer relations strategies and initiatives Responds appropriately to the needs of internal and external customers. SUPERVISION & LEADERSHIP: Motivates performance to achieve County and/or departmental goals Provides honest, timely feedback about staff performance Presents clear authority and holds others accountable for goal achievement Provides coaching and counseling to staff and applies disciplinary action as needed Leads confidently by taking personal responsibility for decisions and actions Aligns organizational vision with County strategic goals and department business objectives EFFECTIVE COMMUNICATION: Builds consensus among staff to meet business objectives Listens effectively to others Presents ideas and material, concisely, logically, and persuasively both orally and in writing Deals effectively with various levels of the organization Ensures timely, appropriate communication with stakeholders and public Applies up-to-date concepts and best practices Readily and routinely shares knowledge and information with others PROBLEM SOLVING and ANALYSIS: Makes comprehensive decisions based on limited, complex, or contradicting information and relevant public service ethical principles Applies new ideas and contemporary approaches into problem-solving Gathers, analyses and applies information skillfully Cultivates alternative solutions as needed Gathers analysis and data to support and provide input on department goals and objectives PLANNING and ORGANIZATION Sets project goals and objectives aligned with departmental and/or County priorities Plans for acquiring resources needed for project completion Integrates changes efficiently Works in an organized manner Exhibits cost consciousness and conserves departmental and/or County resources Effectively manages multiple projects simultaneously MINIMUM QUALIFICATIONS Click here to view the minimum qualifications for Office Supervisor B. AIRPORT ACCESS REQUIREMENTS California driver license Class C, by date of appointment. The successful candidate must be able to clear background checks that include a Criminal History Records Check (CHRC) and a TSA Security Threat Assessment (STA) before commencing with the position. RECRUITMENT PROCESS Human Resource Services screens all application materials for minimum and desirable qualifications. After screening, candidates who meet the minimum and desirable qualifications will be referred to the next step in the recruitment process. All candidates will be notified via email of their status in the process. Veterans Employment Preference: The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy. Application Appraisal Panel (AAP) (Weighted 100%): Candidates will be interviewed and rated by a qualification panel of job knowledge experts. Each candidate's rating will be based on responses to a series of structured questions designed to elicit the candidate's qualifications for the job. Only the most successful candidates will be placed on the eligible list. Eligible List Once the assessment has been completed, Human Resource Services (HRS) will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure. Completion of a background investigation to the satisfaction of the County may be required for some assignments. ADDITIONAL INFORMATION EMAIL NOTIFICATION: Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . FREQUENTLY ASKED QUESTIONS: Click here for additional Frequently Asked Questions. For specific information pertaining to this recruitment, please contact James Ritchie at jritchie@ocair.com or by phone at (949) 252-5177. EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Closing Date/Time: Continuous

Introduction This continuous recruitment will remain open for the calendar year, or until the final filing date, whichever occurs first. The eligible list established from this continuous recruitment will expire by the end of the calendar year. Applicants will be eligible to reapply and take an examination if a new recruitment opens the following calendar year. Applications in this recruitment are screened on a weekly basis. This recruitment may be used to fill both open and promotional vacancies in various County departments as they arise, subject to specific position requirements. In order to qualify for this recruitment, the required degree must be obtained by date of appointment. If you are in your final semester, please apply. *Temporary/Extra Help assignments are limited to working 28 hours per week with a cap of 999 hours or 960 hours for CalPERS retired annuitants in a fiscal year and are not eligible for benefits. Extra-help appointments made from this eligible list may transition to permanent status, should vacancies arise. Upon successful completion of a foreign language proficiency exam, an additional 5% bilingual pay will be paid to employees who use a second language on a regular basis in the normal course of business. POSITION INFORMATION Placer County Health and Human Services is currently recruiting for permanent and extra-help/temporary positions in the classification Client Services Practitioner I (Master Degree Social Worker/Clinician). Assignments are in the following services areas within Adult System of Care, Children's System of Care and Public Health divisions: Child Welfare Services Mental Health Substance Use Disorders Homeless Services Employment Older Adult Services Public Health Whole Person Care (physical, behavioral health and social services) Emergency After-Hours/Child Protective Services Response Co-Occurring Diagnosis Criminogenic/Forensic Perinatal Wraparound (Children Services) Adoption/Permanency This is an entry level position and applicants are encouraged to include relevant education and a description of professional social work and/or child welfare experience when responding to the supplemental questionnaire. Your application materials and assignment preference(s) may be used by the hiring authority when selecting candidates to interview. Client Services Practitioners perform a broad spectrum of duties ranging from providing direct services/case management support to those faced with difficult situations, emotional stresses, or significant changes in their lives to clinically diagnosing emotional, behavioral or mental health disorders in individuals. Not only do Client Services Practitioners assist individuals to cope with the situation at hand, they advocate for them and seek out valuable resources and other means of support for the affected person(s). BENEFITS Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view Professional benefits For more information regarding the benefits Placer County has to offer please visit Placer County's Human Resources website. DEFINITION To provide responsible and professional social services and/or clinical treatment of an advanced nature to a variety of clients with identified needs including clients with mental health concerns, diagnosed mentally ill clients, substance abusers and/or clients who are homeless; to provide counseling to individuals and groups; to perform crisis intervention as appropriate; to participate in the development and implementation of various treatment and outreach services; to investigate, supervise and to place minors in need of protective services; to provide outreach engagement; to develop, coordinate and monitor community-based programs; and to function as an integral and supportive member of assigned departmental and multi-disciplinary team(s). DISTINGUISHING CHARACTERISTICS This is the entry level class in the Client Services Practitioner series. This class is distinguished from the journey level by the performance of the more routine tasks and duties assigned to positions within this series. Employees at this level are not expected to perform with the same independence of direction and judgment on matters allocated to the journey level class. Since this class is typically used as a training class, employees may have only limited or no directly related work experience. Employees work under general supervision while learning job tasks. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from a program supervisor or other designated management position. May receive technical and functional supervision from a Senior Client Services Practitioner. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Develop and administer long or short term treatment plans requiring comprehensive professional knowledge with the goal of improving or restoring individual or family functioning; may include clinical treatments and may determine appropriate method of treatment intervention including program modification. Participate in and/or conduct comprehensive individual and family psychosocial assessments for problem identification and diagnosis; determine acuity of need and recommend appropriate program placement; provide crisis counseling to include authorization for 72-hour emergency in-patient admission as necessary. Prepare and present clinical and/or case management documentation for review by multi-disciplinary team; provide on-going consultation and systematic support for the team in its implementation of treatment programs and individual treatment plans and/or case management. Investigate, intervene and provide a variety of professional services to children or other special needs clients, in circumstances in which the client's physical or emotional welfare is involved including cases of neglect, emotional/behavioral problems, physical/mental disabilities, child welfare, court services, or other conditions that may adversely affect the client. Participate in and/or conduct group, family and individual therapy to include marital and/or family counseling as appropriate to effect positive rehabilitation, solutions, and/or life improvements. Provide highly skilled professional services in counseling, adult and child protective services, family services, community organization, social research and related areas. Perform case management duties including treatment plan monitoring, advocacy, referral and linkage to other needed services and crisis interventions; establish and maintain casework records and documents in accordance with departmental and statutory regulations and procedures; and prepare relevant correspondence and reports, including court reports and/or testimony. Provide outreach, education, and professional consultation to the community, the general public, as well as public and private agencies; conduct training workshops and/or presentations to clients, care providers, community groups, referrals, and the general public. Provide operational oversight of residential facilities or community-based programs to include the administration of budgets as assigned; prepare grant proposals and reports and monitor program activities and expenditures. Conduct home visits; transport clients; and assist with client's financial, budget and daily living activities as appropriate. Develop, maintain and participate in an inter-agency and community networking/referral system; evaluate client needs relative to appropriate program referrals; maintain close communication with contract providers and community service agencies to ensure treatment plan and client needs are being met in a successful manner. Build and maintain positive working relationships with co-workers, other County employees, community resources, clients, and the general public utilizing principles of effective customer service. Perform related duties as assigned. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Experience and Training Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: One year of providing mental health services, social service casework or counseling is desirable. Training: A Master's degree from an accredited college or university with major course work in social work, psychology or counseling, which meets the eligibility requirements for licensure as a Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT) or Licensed Professional Clinical Counselor (LPCC) by the State Board of Behavioral Science Examiners must be obtained by date of appointment. License or Certificate: May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. NOTE:Applicants receiving their degree outside the United States must submit proof of accreditation by a recognized evaluation agency. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Principles and practices of social work as related to providing mental health, substance abuse services and treatment, child and adult protective services and the multi-disciplinary approach to treatment. Principles and practices used in the development of community-based programs providing treatment and social services. Accepted criteria for clinical diagnosis of emotional and mental disturbances as well as normal and abnormal emotional and mental development to include growth, development and living relationships. Develop and implement community-based programs in treatment and social service; coordinate and monitor program activities to ensure compliance with program outcomes. Principles and practices of casework, including objectives, clinical diagnosis and appropriate documentation. Psychosocial, family, individual and group therapy and counseling treatments and prevention strategies. Physical, social, mental and substance use disorders impact on individual personality and behaviors. Role of social service agencies, both public and private. Legal and regulatory issues related to the operation and delivery of a variety of client services to individuals and groups of all ages and special needs. Crisis intervention and conflict resolution practices, including management of assaultive behavior, and principles of social work related to child protective services and adult services, risk and safety assessments. Standard and accepted investigative and interviewing techniques and methods. Principles used in preparing grant proposals. Modern office procedures, practices and methods as well as designated computer hardware and software and its applications. Standard and accepted English usage, spelling, punctuation, and grammar in both oral and written forms. Ability to: Understand and carry out a variety of complex oral and written instructions in an independent manner. On a continuous basis, know and understand all aspects of the job and observe safety rules and practices; intermittently review work papers, reports and special projects; identify and problem solve client issues; identify and interpret technical and numerical information; observe and problem solve operational and technical policies and procedures; explain applicable department policies and procedures to applicants and clients. On a continuous basis, sit for long periods of time or while driving; intermittently walk, stand, bend, squat, kneel while retrieving or returning files, documents and supplies and making copies; walk, stand, bend, squat, kneel, climb or twist while conducting home/site visits or transporting client; twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone and write or use a keyboard to communicate through written means; see and hear with sufficient acuity to observe and assess physical condition and living environment of client; and lift moderate weight. Identify and conceptualize multiple cause situations and possible consequences; evaluate potential treatment/solutions; determine and initiate most effective course of action. Relate effectively and positively with assigned clients to establish trust and rapport; display empathy. Coordinate and prioritize work and timelines effectively for self and others. Work with various cultural and ethnic groups in a tactful and effective manner. Obtain relevant information through interviews, observations, and the application of standard research methodologies. Perform mathematical calculations accurately to include routine statistical analysis. Use a personal computer and office equipment necessary for successful job performance. Work weekend and evening shifts as needs of program and/or clients require. Establish and maintain effective working relationships with those contacted in the performance of required duties. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to the supplemental questionnaire, the applicant's education, training, and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please Click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race, color, ancestry, religion, national origin, physical disability (including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including pregnancy, childbirth and related medical conditions), or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Closing Date/Time: Continuous

Introduction This continuous recruitment will remain open for the calendar year, or until the final filing date, whichever occurs first. The eligible list established from this continuous recruitment will expire by the end of the calendar year. Applicants will be eligible to reapply and take an examination if a new recruitment opens the following calendar year. Applications in this recruitment are screened on a weekly basis. This recruitment may be used to fill both open and promotional vacancies in various County departments as they arise, subject to specific position requirements. *Temporary/Extra Help assignments are limited to working 28 hours per week with a cap of 999 hours or 960 hours for CalPERS retired annuitants in a fiscal year and are not eligible for benefits. Extra-help appointments made from this eligible list may transition to permanent status, should vacancies arise. Upon successful completion of a foreign language proficiency exam, an additional 5% bilingual pay will be paid to employees who use a second language on a regular basis in the normal course of business. POSITION INFORMATION Placer County Health and Human Services is currently recruiting for permanent and extra-help/temporary positions in the classification Client Services Practitioner II (Master Degree Social Worker/Clinician). Assignments are in the following services areas within Adult System of Care, Children's System of Care and Public Health divisions: Child Welfare Services Mental Health Substance Use Disorders Homeless Services Employment Older Adult Services Public Health Whole Person Care (physical, behavioral health and social services) Emergency After-Hours/Child Protective Services Response Co-Occurring Diagnosis Criminogenic/Forensic Perinatal Wraparound (Children Services) Adoption/Permanency This is a journey level position and applicants are encouraged to include relevant education and a description of professional social work and/or child welfare experience when responding to the supplemental questionnaire. Your application materials and assignment preference(s) may be used by the hiring authority when selecting candidates to interview. Client Services Practitioners perform a broad spectrum of duties ranging from providing direct services/case management support to those faced with difficult situations, emotional stresses, or significant changes in their lives to clinically diagnosing emotional, behavioral or mental health disorders in individuals. Not only do Client Services Practitioners assist individuals to cope with the situation at hand, they advocate for them and seek out valuable resources and other means of support for the affected person(s). BENEFITS Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view Professional benefits For more information regarding the benefits Placer County has to offer please visit Placer County's Human Resources website. DEFINITION To provide responsible and professional social services and/or clinical treatment of an advanced nature to a variety of clients with identified needs including clients with mental health concerns, diagnosed mentally ill clients, substance abusers and/or clients who are homeless; to provide counseling to individuals and groups; to perform crisis intervention as appropriate; to participate in the development and implementation of various treatment and outreach services; to investigate, supervise and to place minors in need of protective services; to provide outreach engagement; to develop, coordinate and monitor community-based programs; and to function as an integral and supportive member of assigned departmental and multi-disciplinary team(s). DISTINGUISHING CHARACTERISTICS This is the full journey level class within the Client Services Practitioner series. This class is distinguished from the Client Services Practitioner I by the assignment of the full range of duties. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies within the work unit. Positions in this class are flexibly staffed and are normally filled by advancement from the entry level. SUPERVISION RECEIVED AND EXERCISED Receives direction from a program supervisor or other designated management position. May exercise technical and functional supervision over clerical, technical, para-professional and/or other professional staff. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Develop and administer long or short term treatment plans requiring comprehensive professional knowledge with the goal of improving or restoring individual or family functioning; may include clinical treatments and may determine appropriate method of treatment intervention including program modification. Participate in and/or conduct comprehensive individual and family psychosocial assessments for problem identification and diagnosis; determine acuity of need and recommend appropriate program placement; provide crisis counseling to include authorization for 72-hour emergency in-patient admission as necessary. Prepare and present clinical and/or case management documentation for review by multi-disciplinary team; provide on-going consultation and systematic support for the team in its implementation of treatment programs and individual treatment plans and/or case management. Investigate, intervene and provide a variety of professional services to children or other special needs clients, in circumstances in which the client's physical or emotional welfare is involved including cases of neglect, emotional/behavioral problems, physical/mental disabilities, child welfare, court services, or other conditions that may adversely affect the client. Participate in and/or conduct group, family and individual therapy to include marital and/or family counseling as appropriate to effect positive rehabilitation, solutions, and/or life improvements. Provide highly skilled professional services in counseling, adult and child protective services, family services, community organization, social research and related areas. Perform case management duties including treatment plan monitoring, advocacy, referral and linkage to other needed services and crisis interventions; establish and maintain casework records and documents in accordance with departmental and statutory regulations and procedures; and prepare relevant correspondence and reports, including court reports and/or testimony. Provide outreach, education, and professional consultation to the community, the general public, as well as public and private agencies; conduct training workshops and/or presentations to clients, care providers, community groups, referrals, and the general public. Provide operational oversight of residential facilities or community-based programs to include the administration of budgets as assigned; prepare grant proposals and reports and monitor program activities and expenditures. Conduct home visits; transport clients; and assist with client's financial, budget and daily living activities as appropriate. Develop, maintain and participate in an inter-agency and community networking/referral system; evaluate client needs relative to appropriate program referrals; maintain close communication with contract providers and community service agencies to ensure treatment plan and client needs are being met in a successful manner. Build and maintain positive working relationships with co-workers, other County employees, community resources, clients, and the general public utilizing principles of effective customer service. Perform related duties as assigned. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Experience and Training Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: Two years of responsible casework or clinical experience performing duties similar to a Client Services Practitioner I with Placer County. Training: A Master's degree from an accredited college or university with major course work in social work, psychology or counseling which meets the eligibility requirements for licensure as a Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT) or Licensed Professional Clinical Counselor (LPCC) by the State Board of Behavioral Science Examiners. License or Certificate: May require possession of a State of California license as a Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), or Licensed Professional Clinical Counselor (LPCC). NOTE: Applicants receiving their degree outside the United States must submit proof of accreditation by a recognized evaluation agency. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Principles and practices of social work as related to providing mental health, substance abuse services and treatment, child and adult protective services and the multi-disciplinary approach to treatment. Principles and practices used in the development of community-based programs providing treatment and social services. Accepted criteria for clinical diagnosis of emotional and mental disturbances as well as normal and abnormal emotional and mental development to include growth, development and living relationships. Develop and implement community-based programs in treatment and social service; coordinate and monitor program activities to ensure compliance with program outcomes. Principles and practices of casework, including objectives, clinical diagnosis and appropriate documentation. Psychosocial, family, individual and group therapy and counseling treatments and prevention strategies. Physical, social, mental and substance use disorders impact on individual personality and behaviors. Role of social service agencies, both public and private. Legal and regulatory issues related to the operation and delivery of a variety of client services to individuals and groups of all ages and special needs. Crisis intervention and conflict resolution practices, including management of assaultive behavior, and principles of social work related to child protective services and adult services, risk and safety assessments. Standard and accepted investigative and interviewing techniques and methods. Principles used in preparing grant proposals. Modern office procedures, practices and methods as well as designated computer hardware and software and its applications. Standard and accepted English usage, spelling, punctuation, and grammar in both oral and written forms. Policies and practices of County's Health and Human Services Department as it relates to assigned program area and client services. Community and consultative resources available, both public and private. Pertinent federal, state and local statutes and regulations governing public health and welfare services. Ability to: Understand and carry out a variety of complex oral and written instructions in an independent manner. On a continuous basis, know and understand all aspects of the job and observe safety rules and practices; intermittently review work papers, reports and special projects; identify and problem solve client issues; identify and interpret technical and numerical information; observe and problem solve operational and technical policies and procedures; explain applicable department policies and procedures to applicants and clients. On a continuous basis, sit for long periods of time or while driving; intermittently walk, stand, bend, squat, kneel while retrieving or returning files, documents and supplies and making copies; walk, stand, bend, squat, kneel, climb or twist while conducting home/site visits or transporting client; twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone and write or use a keyboard to communicate through written means; see and hear with sufficient acuity to observe and assess physical condition and living environment of client; and lift moderate weight. Identify and conceptualize multiple cause situations and possible consequences; evaluate potential treatment/solutions; determine and initiate most effective course of action. Relate effectively and positively with assigned clients to establish trust and rapport; display empathy. Coordinate and prioritize work and timelines effectively for self and others. Work with various cultural and ethnic groups in a tactful and effective manner. Obtain relevant information through interviews, observations, and the application of standard research methodologies. Perform mathematical calculations accurately to include routine statistical analysis. Use a personal computer and office equipment necessary for successful job performance. Work weekend and evening shifts as needs of program and/or clients require. Establish and maintain effective working relationships with those contacted in the performance of required duties. Develop appropriate treatment plans for a variety of client needs and situations. Perform a variety of professional duties in an independent manner to include all levels of problem-solving and decision-making models. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to the supplemental questionnaire, the applicant's education, training, and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please Click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race, color, ancestry, religion, national origin, physical disability (including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including pregnancy, childbirth and related medical conditions), or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Closing Date/Time: Continuous

Fire Alarm Customer Service Representative City of Waco, TX 1 of 3 Fire Alarm Customer Service Representative Office / Clerical 3040 Physical Type # 1 Safety Sensitive Fire Alarm Operator Fire - Administration 217 Non-Exempt PRIMARY DUTY: Under basic supervision, answers emergency and non-emergency calls for Waco Fire Department (WFD), emergency services agencies and general public. ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: • Answers emergency and non-emergency calls for fire, personal assistance and emergency medical assistance; determines appropriate call classification and priority. • Takes information from callers and enters information into the computer database; provides assistance and information. • Dispatches appropriate resources and monitors active radio traffic; manages resources for appropriate coverage of the city; maintains radio and dispatching equipment. • Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors and City staff; maintains confidentiality of work- related issues and City information; performs other duties as required or assigned. • May be required to respond afterhours, including holidays and weekends, in the event of a departmental or City- wide emergency. • Driving is essential. KNOWLEDGE AND SKILLS: Knowledge: • City and WFD policies and procedures. • City and WFD policies and procedures for dispatching emergency services. • Geography, roads and landmarks of City and surrounding areas. Skill in: • Communicating clearly and concisely and relaying details accurately. • Closely following verbal and written instructions and procedures. • Dealing tactfully and courteously with the public, handling stressful situations and angry people and obtaining information from hostile and emotional callers. • Remembering names, numbers and locations and reading maps quickly and accurately. • Operating a personal computer utilizing standard and specialized software and entering information with speed and accuracy. • Communicating effectively verbally and in writing. MINIMUM QUALIFICATIONS: High School Diploma or GED equivalent required; AND one year of clerical and computer experience. LICENSE AND CERTIFICATION: • Must possess a valid Texas Driver's License. Fire Alarm Customer Service Representative City of Waco, TX 2 of 3 PHYSICAL DEMANDS AND WORKING ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The physical activities of this position include: o Reaching - Extending hand(s) and arm(s) in any direction. o Standing - Particularly for sustained periods of time. o Walking - Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. o Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. o Finger Dexterity - Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. o Grasping - Applying pressure to an object with the fingers and palm. o Feeling - Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. o Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. o Hearing - Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication and to make the discriminations in sound. o Repetitive motion - Substantial movements (motions) of the wrists, hands and/or fingers. • The physical requirements of this position: o Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. • The visual acuity requirements including color, depth perception and field vision: o The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes. • The conditions the worker will be subject to in this position: o Work is performed primarily in an office setting or well-lit, temperature-controlled working environment. o The worker is subject to critical, time-sensitive, complex problem solving. This job description is not intended to be construed as an exhaustive list of responsibilities, duties and skills required. City management has exclusive rights to alter this job description at any time without notice. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an 'at-will' relationship. Fire Alarm Customer Service Representative City of Waco, TX 3 of 3 Job Description Acknowledgement I verify that I have received a copy of my job description by the signature below. As an employee of the City of Waco, I understand the duties and responsibilities assigned to me. Furthermore, I understand that the duties listed above are guidelines and will change over time, as necessary. From time to time, I understand that I may be asked to perform duties and handle responsibilities that are not specifically addressed in my job description.

Summary WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named "The #1 Best Place to Live in America." Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That's why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-generated values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment. SUMMARY OF POSITION Responsible for providing assistance and support in the administration of delivering quality customer service. This position performs duties that include in-person and/or over the telephone customer communication. A level of integrity, dependability, and a strong sense of urgency with proven results is expected. Responsibilities include but not limited to: create first and last impressions with customers, answer phones, customer correspondence, provide facility tours, and use a computerized registration system with cash handling operations. Must have a comfort level working directly with the public. This position also provides assistance and support in the supervision of recreation programs and facility operations. Essential Functions/Knowledge, Skills, & Abilities ESSENTIAL DUTIES AND RESPONSIBILITIES Meets and greets citizens and members of the public, and ensures the smooth operation of the front desk area, providing courteous and efficient service. Maintains friendly customer service in all situations. Performs and assists with computerized registration, correspondence, public relations, record keeping and reports. Answers telephones, provides information, and conducts facility tours. Adheres to assigned work schedules as assigned. Maintains inventory of supplies and equipment. Assists with programming, special events and rentals. Promotes facilities, programs and services when in contact with Members and Guests. Conducts oneself at all times in a manner of professionalism that aligns with the values, philosophies and standards of City of McKinney. Adhere to all written mandatory standards of operation, policies, procedures, manuals, memos, and oral instructions, etc. Resolve customer questions/complaints Maintains a balanced cash drawer at each shift. Arrive to work every day, on time as scheduled. Operate standard office equipment. Demonstrate a collaborative and flexible style and ability to work under time pressure. OTHER JOB FUNCTIONS: Perform other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect. Ability to tactfully resolve issues with customers and colleagues even when under pressure. Build professional relationships with internal staff and customers. Offer flexibility and adaptability, especially during times of change. Communicate effectively both orally and in writing. The ability to treat co-workers and customers with respect. Ability to carry out detailed written or oral instructions. Required Qualifications MINIMUM QUALIFICATIONS High School diploma or GED equivalent required. Must have a minimum of 2 years customer service experience. Must have knowledge and understanding of computer functions and Microsoft Office (Outlook, Word, etc). Must have cash handling skills, and ability to manage a register. CPR/AED/First Aid certified (or obtain within 30 days of employment) Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements. PREFERRED QUALIFICATIONS Non-smoker Bi-lingual in Spanish CONDITIONS OF EMPLOYMENT Must pass a drug screen, job placement assessment, and background check. Must have Class C Texas Driver's License No visible body piercing or tattoos. Must be able to work days, nights, weekends, and holidays. Physical Demands/Supplemental PHYSICAL DEMANDS Tasks involve the ability to exert light physical effort involving some combination of kneeling, crouching, lifting, carrying, pushing, and/or pulling of objects and materials of moderate weight (20-50 pounds). Tasks may involve extended periods of time at a keyboard or work station. Some tasks require visual/sound perception/discrimination and oral communication ability. Closing Date/Time: Continuous

Summary WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named "The #1 Best Place to Live in America." Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That's why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-generated values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment. SUMMARY OF POSITION Responsible for providing assistance and support in the administration of delivering quality customer service. This position performs duties that include in-person and/or over the telephone customer communication. A level of integrity, dependability, and a strong sense of urgency with proven results is expected. Responsibilities include but not limited to: create first and last impressions with customers, answer phones, customer correspondence, provide facility tours, and use a computerized registration system with cash handling operations. Must have a comfort level working directly with the public. This position also provides assistance and support in the supervision of recreation programs and facility operations. Essential Functions/Knowledge, Skills, & Abilities ESSENTIAL DUTIES AND RESPONSIBILITIES Meets and greets citizens and members of the public, and ensures the smooth operation of the front desk area, providing courteous and efficient service. Maintains friendly customer service in all situations. Performs and assists with computerized registration, correspondence, public relations, record keeping and reports. Answers telephones, provides information, and conducts facility tours. Adheres to assigned work schedules as assigned. Maintains inventory of supplies and equipment. Assists with programming, special events and rentals. Promotes facilities, programs and services when in contact with Members and Guests. Conducts oneself at all times in a manner of professionalism that aligns with the values, philosophies and standards of City of McKinney. Adhere to all written mandatory standards of operation, policies, procedures, manuals, memos, and oral instructions, etc. Resolve customer questions/complaints Maintains a balanced cash drawer at each shift. Arrive to work every day, on time as scheduled. Operate standard office equipment. Demonstrate a collaborative and flexible style and ability to work under time pressure. OTHER JOB FUNCTIONS: Perform other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect. Ability to tactfully resolve issues with customers and colleagues even when under pressure. Build professional relationships with internal staff and customers. Offer flexibility and adaptability, especially during times of change. Communicate effectively both orally and in writing. The ability to treat co-workers and customers with respect. Ability to carry out detailed written or oral instructions. Required Qualifications MINIMUM QUALIFICATIONS High School diploma or GED equivalent required. Must have a minimum of 2 years customer service experience. Must have knowledge and understanding of computer functions and Microsoft Office (Outlook, Word, etc). Must have cash handling skills, and ability to manage a register. CPR/AED/First Aid certified (or obtain within 30 days of employment) Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements. PREFERRED QUALIFICATIONS Non-smoker preferred. CONDITIONS OF EMPLOYMENT Must pass a drug screen and background check. Must have Class C Texas Driver's License No visible body piercing or tattoos. Physical Demands/Supplemental PHYSICAL DEMANDS Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing, and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station. Some tasks require visual/sound perception/discrimination and oral communications ability. WORK ENVIRONMENT Work is generally performed indoors in a climate-controlled office; however, some exposure to outdoor weather conditions may be involved while performing City errands or working special events. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Closing Date/Time: Continuous

Definition and Class Characteristics **Seeking Truckee Candidates** Nevada County is seeking a temporary Permit Processing Technician to work in the Environmental Health satellite office located in Truckee. This position plays a vital role in providing excellent customer service to our residents in the eastern part of the county. The ideal candidate will be organized, self-directed, and professional and will assist with the preparation of charts, diagrams and tables, performing field surveys, samplings, inspections and investigations, reviewing and approving permits that do not require professional-level certification, supporting and participating in project assignments, serving as a customer service representative to resolve permit or project related conflicts and performing related work as required. Candidate should have knowledge of: Techniques for gathering, compiling and presenting data in visual form. Local land use ordinance, zoning and agency policies. Basic principles of chemistry, biology and environmental geology. State and local laws and regulations governing environmental health and underground tanks, hazardous material and toxic waste storage facilities and water supply and sewage disposal. Characteristics of soil contamination from hazardous or toxic material. Desired Skills include: Interpreting and explaining policies and regulations accurately and tactfully to the public. Reviewing permit applications for accuracy and completeness. Interpreting topographic drawings, maps or field notes. Planning, organizing and carrying out research. Preparing neat and accurate charts, graphs and tables Using computer technology and applications in the performance of daily activities Establishing and maintaining effective working relationships with those contacted in the course of work Maintaining records and preparing routine correspondence and reports Why Nevada County? Our leadership values employee development and engagement, promotes open and transparent communication, sets us up to be a high-performing organization, and recognizes our contributions. Our leadership connects with the community, listens to them, and provides relevant programming to keep us safe and healthy. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. For a full description of this temporary position, please click here .Closing Date/Time: Continuous

EXAMPLES OF DUTIES This position is responsible for maintaining the health and safety of homeless individuals and families who are living on the streets or in their cars and are in need of emergency shelter from cold weather and rain. Welcome and pre-screen new participants and supervise participant movement. Maintain a friendly and inviting environment. Work compassionately with those who have difficulty engaging with service providers. Effectively resolve conflicts among participants and de‐escalate potentially violent situations. Monitor participant activities. Maintain a safe and supportive environment. Direct volunteers who will assist in bringing food and serving homeless clients Setup tables for food service, hand out, bedding, warm clothing and other amenities such as shampoo, tooth brushes, etc. Ensure participant adherence to rules, especially related to behaviors that are unsafe. If necessary, notify public safety personnel help “exit” clients with inappropriate or unsafe behaviors. Respond appropriately to emergencies morning appointments. Maintain daily sign‐in sheet.   

ABOUT THE POSITION The Customer Service Assistantperformsa variety ofduties including data entry, providing excellent customer service, working at front reception/front desk andanswering multi-telephone lines. Clark County Department of Family Services (DFS) is the local public agency whose role is to help keep children safe. The agency was formed in July 2002 in response to the merger of state and county child welfare services. Mission Statement Protecting children from abuse and neglect by partnering with our community to build safe, nurturing and stable families, to support family preservation when possible, to provide permanent families for those children who cannot safely return home and to ensure the well-being of children in our care. Please Note: Part-time employment will not lead to permanent employment. Part-time hourly employees are used to fill positions normally less than twenty (20) hours per week. Part-time employees do not receive benefits. MINIMUM REQUIREMENTS Education and Experience: Equivalent to graduation from high school and 1 (one) year of full time general clerical and customer service experience working in a office setting. Licensing and Certification: Must possess a valid Nevada Class C driver's license at the time of appointment. Background Investigation: Employment is contingent upon successful completion of a background investigation. Periodically after employment background investigations may be conducted. In order to work at the Department of Family Services, employees must not have any qualifying offense that violates the standards required by NRS 432B.198 and/or NRS 432B.199. As indicated in NRS 432A.1773, any person hired to work in a licensed child care facility, who is responsible for the daily operations, administration or management of the child care facility must be at least 21 years of age. Pre-Employment Drug Testing: Employment is contingent upon the results of a pre-employment drug examination. Working Conditions: Work shifts may include day, swing shift, and weekends(including Holidays). EXAMPLES OF DUTIES - Receives incoming calls, direct calls, screens calls, takes messages, provide information on services. - Registering participants for parent education services andresolving inquiries. - Data entry, editing memos, retrieving data using a variety of computer programs. - Compile and process confidential materials in an accurate and timely manner. - Accurately prepares and types a variety of correspondence documents and reports. - Maintains files and records. - Proficient in MicrosoftOfficeWord, Excel and PowerPoint. - Schedules calendar appointments and send e-mails using Outlook calendar. - Skilled in customer service on the phone and in person where relations may be strained. - Skilled in using tact, discretion and initiative to resolve customer concerns. - Ability to provide responsive customer service, reviews finished materials for completeness, accuracy and format. - Knowledge of community resources. - Ability to work as part of a team to accomplish tasks. - Sort and deliver office mail to proper persons and department, use Xerox machine to print, send/scan documents via fax machine. - Demonstrates effective oral, written and listening communication skills - Bi-lingual ability in Spanish/English is preferred. PHYSICAL DEMANDS Mobility to work in an office setting, use standard office equipment, drive a motor vehicle, vision to read printed material, and hearing and speech to communicate in person or over the telephone. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation. Closing Date/Time:

Introduction The Oklahoma State Department of Health (OSDH) is committed to providing quality health services to Oklahoma citizens.The mission of the Department of Health is to promote, protect and improve the health of all Oklahomans through strategies that focus on preventing disease and injuries. OSDH is seeking a part time Bilingual Telephone Interviewer providing support to the Maternal and Child Health Service Department. This is an unclassified position (PIN#34002870) in state government, located in Oklahoma City, OK. The hourly salary for this position is up to $12.87 based on education and experience Position Description : This position serves as a bilingual telephone interviewer and is critical to the Oklahoma Pregnancy Risk Assessment Monitoring System (PRAMS). PRAMS is a population-based surveillance system for collecting data on selected maternal behaviors and experiences that occur prior to, during, and shortly after pregnancy. Duties include, but are not limited to : • Completing confidential telephone interviews from survey scripts in both English and Spanish according to specific guidelines and procedures • Reviewing information obtained for completeness and accuracy • Maintaining complete confidentiality of all research materials and data • Identifying and reporting problems in obtaining valid data • Establishing contact with external customers • Preparing surveillance mailings • Examining and editing materials written in Spanish • Translating written materials into Spanish Education and Experience High School diploma or GED and one year of experience in sales, customer service or a public contact environment. Preferred Qualifications Bilingual Speaker in English and Spanish with an ability to communicate verbally and in writing with English/Spanish speaking respondents, and/or experience conducting telephone interviews. Knowledge, Skills and Abilities Requirements include knowledge of basic writing skills including spelling, grammar, and punctuation. Skills required include operating various office equipment including telephones, headsets, computers, printers, and copiers. The abilities to work with customers, gather data, manage and keep records, maintain confidentiality, follow instructions and pay attention to detail are required. Effective communication (clear voice; enunciation; careful listening; accuracy, verification and clarification of information) is also required. Physical Demands and Work Environment Work is typically performed in an office setting with a climate controlled settings and exposure to moderate noise level. While performing the duties of the job, employee is required to talk, stand, walk, and reach with hands and arms. This position requires long period of sitting and daily use of computer and phone. NOTES REQUIREMENTS: If education, certification or licensure is required to meet qualifications, applicants must provide documentation at the time of interview. All applicants are subject to a background check and must be legally authorized to work in the United States without visa sponsorship. FOR ADDITIONAL INFORMATION ABOUT WORKING AT THE OKLAHOMA STATE DEPARTMENT OF HEALTH CLICK HERE Please read instructions carefully and include all required documents when you submit your application. No additional information will be accepted after the application has been submitted. Conclusion Veteran's Preference Points Apply only for initial appointment in the Classified Service. Closing Date/Time: Continuous

Introduction The Oklahoma State Department of Health (OSDH) is committed to providing quality health services to Oklahoma citizens.The mission of the Department of Health is to promote, protect and improve the health of all Oklahomans through strategies that focus on preventing disease and injuries. OSDH is seeking a part time Bilingual Telephone Interviewer providing support to the Maternal and Child Health Service Department. This is an unclassified position (PIN#34002838) in state government, located in Oklahoma City, OK. The hourly salary for this position is up to $12.87 based on education and experience. Position Description : This position serves as a Bilingual Telephone Interviewer and is critical to the Oklahoma Pregnancy Risk Assessment Monitoring System (PRAMS) and The Oklahoma Toddler Survey (TOTS). PRAMS is a population-based surveillance system for collecting data on selected maternal behaviors and experiences that occur prior to, during, and shortly after pregnancy. TOTS is a two-year follow-up survey to PRAMS. Duties include, but are not limited to: • Completing confidential telephone interviews from survey scripts in both English and Spanish according to specific guidelines and procedures • Reviewing information obtained for completeness and accuracy • Maintaining complete confidentiality of all research materials and data • Identifying and reporting problems in obtaining valid data • Establishing contact with external customers • Preparing surveillance mailings • Examining and editing materials written in Spanish • Translating written materials into Spanish Education and Experience High School diploma or GED and one year of experience in sales, customer service or a public contact environment. Preferred Qualifications Bilingual Speaker in English and Spanish with an ability to communicate verbally and in writing with English/Spanish speaking respondents, and/or experience conducting telephone interviews. Knowledge, Skills and Abilities Requirements include knowledge of basic writing skills including spelling, grammar, and punctuation. Skills required include operating various office equipment including telephones, headsets, computers, printers, and copiers. The abilities to work with customers, gather data, manage and keep records, maintain confidentiality, follow instructions and pay attention to detail are required. Effective communication (clear voice; enunciation; careful listening; accuracy, verification and clarification of information) is also required. Physical Demands and Work Environment Work is typically performed in an office setting with a climate controlled settings and exposure to moderate noise level. While performing the duties of the job, employee is required to talk, stand, walk, and reach with hands and arms. This position requires long period of sitting and daily use of computer and phone. NOTES REQUIREMENTS: If education, certification or licensure is required to meet qualifications, applicants must provide documentation at the time of interview. All applicants are subject to a background check and must be legally authorized to work in the United States without visa sponsorship. FOR ADDITIONAL INFORMATION ABOUT WORKING AT THE OKLAHOMA STATE DEPARTMENT OF HEALTH CLICK HERE Please read instructions carefully and include all required documents when you submit your application. No additional information will be accepted after the application has been submitted. Conclusion Veteran's Preference Points Apply only for initial appointment in the Classified Service. Closing Date/Time: Continuous

Description: Posting Details Working Title Interviewer I (ASA I) (hourly-intermittent, on-call) (multiple positions) Classification Title Administrative Support Assistant I Job Summary The Interviewer I is to conduct health related surveys over the telephone with adult and/or minor residents of California, in English and Spanish, for the Public Health Survey Research Program (PHSRP). The Interviewer I must be knowledgeable about the assigned survey questions and interview script and follow all survey protocols in accordance with training. The Interviewer I obtains survey data by entering respondent information into a computer and correctly assigning disposition codes to each telephone call outcome in accordance with training. The purpose of this job is to collect confidential quality data for numerous state and federal public health agencies. FLSA Hourly/Int - This position may be eligible for health benefits, and is non-exempt, (eligible for overtime compensation) according to FLSA. Employees who are determined to be eligible for health benefits will be notified by the Benefits Office. Classification Salary Range $15.61 - $22.09 per hour Hiring Range $15.61 - $16.36 per hour (initial rate will not exceed $16.36 per hour unless required by collective bargaining agreement.) Salary Grade/Range 1 Step N/A Is this position Hourly or Intermittent? Yes Regular or Temporary Temp Full Time or Part Time Hourly Intermittent Pay Plan 12 Work Hours Variable and on-call, generally within the following operating hours: M-F 11:30-8, Sa/Su 10-6:30 Department Information Public Health Survey Research Program https://www.csus.edu/center/public-health-survey-research/ Minimum Qualifications Entry to this classification requires fundamental written and oral communication skills, including a sound foundation in English grammar, spelling, and punctuation; an ability to understand standard office procedures; an ability to operate standard office equipment; an ability to learn office technology systems; an ability to perform basic mathematical calculations; and typing and keyboard skills. These entry qualifications would normally be obtained through completion of a high school program or its equivalent and some experience in an office environment. Required Qualifications Required: Must be comparable to the Minimum Qualifications, appropriate to the skill level of the position, and would allow an incumbent to satisfactorily perform the Essential Functions of the position. 1. Ability to use standard office equipment 2. Ability to communicate verbally in a clear and polite manner, including in-person and telephone 3. Ability to perform data entry 4. Ability to respond to routine questions 5. Ability to follow instructions and procedures Conditions of Employment: - Ability to pass a background check Preferred Qualifications Preferred: List any desirable qualifications beyond the Minimum Qualifications and those that are Required that would enhance an incumbent's ability to perform the work of the position (e.g., additional years of experience, advanced education, certification and/or specialized training). 6. Bilingual in Spanish (ability to speak, read and write) 7. Experience with Computer Assisted Telephone Interview (CATI) software and processes Physical Demands Required Licenses/Certifications Is Background Check Required Yes Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. Eligibility Verification Candidate will be required to provide official transcripts of their highest degree earned and must furnish proof of eligibility to work in the U.S.. Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2, 5, 7, and 9 will be given first consideration in the recruitment. Conflict of Interest n/a California Child Abuse and Neglect Reporting Act The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in the California State University Executive Order 1083 as a condition of employment. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit http://www.csus.edu/hr/departments/equal-opportunity/index.html. The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit http://www.csus.edu/hr/departments/equal-opportunity/Information%20for%20Job%20Applicants.html. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification. For additional information, visit http://www.csus.edu/aba/police/. Posting Number AS0835P Number of Vacancies multiple Open Date 12/09/2020 Close Date Open Until Filled Yes Priority Application Deadline 01/06/2021 Special Instructions to Applicants Recruitment is open until filled. Priority application deadline is 11:59 p.m. on Wednesday, January 6, 2021. This recruitment will create an eligibility list that will be active through June 30, 2021. Conditional offers may be made at any time until that date. Due to COVID-19, position will initially work remotely and will require a strong internet connection and space to work privately. Applicants selected for interview will be required to complete a survey regarding their ability to work remotely. Cover letter, resume, and 3 references required. Applicants identified as bilingual Spanish/English will be tested at interview. This position is funded by non-reoccurring grants, contracts, or special projects with beginning and end dates and is therefore not eligible for permanent status per CSUEU MOU Article 9.49(d). Hourly-intermittent employees in CSUEU classifications are limited to 1000 hours per fiscal year. Contact Name Employment Services Contact Phone 916-278-6326 Contact Email Supplemental Questions Required fields are indicated with an asterisk (*). * These entry qualifications would normally be obtained through completion of a high school program or its equivalent and some experience in an office environment. Do you meet these entry qualifications? Yes No * Are you bilingual in Spanish (and English) - (ability to speak, read and write)? Yes No Documents Needed To Apply Required Documents Resume/Curriculum Vitae Cover Letter Optional Documents Closing Date/Time: Open until filled

Description: Posting Details Working Title Interviewer II (ASA II) (full-time, up to 4 positions) Classification Title Administrative Support Assistant II Job Summary The Interviewer II assists with monitoring Interviewers as they conduct health related surveys over the telephone with adult and/or minor residents of California, for the Public Health Survey Research Program (PHSRP). The Interviewer II must be knowledgeable about the assigned survey questions and script to be able to evaluate Interviewers' ability to conduct interviews over the phone. They ensure the quality of the data collected and that call outcomes are coded correctly. The Interviewer II assists with the daily operations of the call center including but not limited to assignment of projects to Interviewers, covering the Help desk which answers the 800 number (speaking with both English and Spanish language respondents), transfers calls to interviewers, data corrections and fixing disposition codes in the computer assisted telephone interview (CATI) software. The Interviewer II assists with training of new interviewers and refresher trainings for experienced Interviewers. They also assist with testing new projects for accuracy and skip pattern issues. FLSA Non-Exempt - This position is covered by health benefits, and is non-exempt, (eligible for overtime compensation) according to the Fair Labor Standards Act. Classification Salary Range $2,705 - $4,592 monthly Hiring Range $2879-$3009 monthly (initial rate will not exceed $3009 monthly unless required by collective bargaining agreement.) Salary Grade/Range 2 Step N/A Is this position Hourly or Intermittent? No Regular or Temporary Temp Full Time or Part Time Full Time Pay Plan 12 Work Hours Full time, requires weekends. Call center operates M-F11:30-8, Sa/Su 10-6:30. Department Information Public Health Survey Research Program https://www.csus.edu/center/public-health-survey-research/ Minimum Qualifications Entry to this classification requires fundamental written and oral communication skills, including a sound foundation in English grammar, spelling, and punctuation; an ability to understand standard office procedures; an ability to operate standard office equipment; an ability to learn office technology systems; an ability to perform basic mathematical calculations; and typing and keyboard skills. These entry qualifications would normally be obtained through completion of a high school program or its equivalent and some experience in an office environment. Required Qualifications Skills: 1. Good interpersonal skills 2. Organization skills with the ability to assist with planning and coordinating tasks Abilities: 3. Ability to communicate verbally in a clear and polite manner, including in-person and telephone 4. Ability to assist with providing lead work direction and/or training and assistance to others, as needed 5. Ability to address a variety of problems and recommend solutions within guidelines/procedures 6. Ability to work independently as well as collaboratively Conditions of Employment: - Ability to pass a background check. Preferred Qualifications 8. Bilingual in Spanish (ability to speak, read and write) 9. Experience with Computer Assisted Telephone Interview (CATI) software and processes Physical Demands Required Licenses/Certifications Is Background Check Required Yes Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. Eligibility Verification Candidate will be required to provide official transcripts of their highest degree earned and must furnish proof of eligibility to work in the U.S.. Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2, 5, 7, and 9 will be given first consideration in the recruitment. Conflict of Interest n/a California Child Abuse and Neglect Reporting Act The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in the California State University Executive Order 1083 as a condition of employment. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit http://www.csus.edu/hr/departments/equal-opportunity/index.html. The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit http://www.csus.edu/hr/departments/equal-opportunity/Information%20for%20Job%20Applicants.html. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification. For additional information, visit http://www.csus.edu/aba/police/. Posting Number AS0837P Number of Vacancies up to 4 Open Date 12/09/2020 Close Date Open Until Filled Yes Priority Application Deadline 01/06/2021 Special Instructions to Applicants Recruitment is open until filled. Priority application deadline is 11:59 p.m. on January 6, 2021. This recruitment will create an eligibility list that will be active through June 30, 2021. Conditional offers may be made at any time until that date. Due to COVID-19, position will initially work remotely and will require a strong internet connection and space to work privately. Applicants selected for interview will be required to complete a survey regarding their ability to work remotely. Cover letter, resume, and 3 references required. Applicants identified as bilingual Spanish/English will be tested at interview. This position is funded by non-reoccurring grants, contracts, or special projects with beginning and end dates and is therefore not eligible for permanent status per CSUEU MOU Article 9.49(d). Contact Name Employment Services Contact Phone 916-278-6326 Contact Email Supplemental Questions Required fields are indicated with an asterisk (*). * These entry qualifications would normally be obtained through completion of a high school program or its equivalent and some experience in an office environment. Do you meet these entry qualifications? Yes No Documents Needed To Apply Required Documents Resume/Curriculum Vitae Cover Letter Optional Documents Closing Date/Time: Open until filled

Description: The Senior Director of Customer Service reports to the VP/CIO, IT and serves as a member of the Senior IT Leadership Team. The position is responsible for overseeing the IT Service Desk, Desktop Support, Labs, Classroom Technology and Support, Access Management and the campus Workstation Refresh Program. The incumbent is responsible for defining the strategy and roadmaps for customer service support with a focus on service management and end-user satisfaction. The Senior Director identifies and implements industry aligned metrics to improve service levels and reporting continuously; engages campus stakeholders to measure success; communicates effectively at all levels to ensure solutions are appropriately utilized. The incumbent represents the Division of Information Technology in various collaborative campus and external venues, leveraging them as additional input sources for planning. Closing Date/Time: Open until filled

Description: Working Title Outreach Recruitment & Retention Specialist SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department* The Division of Equity & Community Inclusion opened at SF State in academic year 2017-18! This new division is responsible for leading, coordinating, implementing and evaluating a broad range of sustained programs, initiatives, events and activities designed to: - Facilitate intercultural/intergroup dialogue, - Promote equity and inclusion, - Advance social justice, and - Improve campus climate for all of our students. Among several desired outcomes, most notably Equity & Community Inclusion works collaboratively with campus partners (including student clubs and organizations) to close the educational equity gap in support of our Graduation Initiative 2025 goals, as well as fuel and support our diverse students' hopes and dreams to graduate and go on to make a positive impact in their communities and on the world. Department Description The Black Unity Center started as one of six Black Student Union Demands developed in 2015. This serves as a space for student engagement and achievement! Mission Statement The mission of the Center is to provide Black students, through cross-campus community collaborations and an intersectional, African-centered environment, with transformative, impactful and socially conscious programs that allow them to grow academically, interpersonally, culturally and professionally, in order to advance their recruitment, matriculation, retention and graduation. Appointment Type* This is a one year probationary position. Time Base* Full-Time (1.0) Work Schedule* Monday to Friday; 9 a.m. to 6 p.m. Anticipated Hiring Range* $4,691 - $4,925 per month ($56,292 - $59,100 annually) Salary is commensurate with experience. Position Summary* The Outreach Recruitment & Retention Specialist reports to the Director, Black Unity Center, which is part of the Division of Equity & Community Inclusion (DECI) at SF State. DECI's portfolio includes Asian American & Pacific Islander Student Services, Black Unity Center, Dream/AB540 Resource Center, Interfaith Programs, Latinx Student Services, and LGBTQ Student Life. The mission of the Black Unity Center (BUC) is to provide Black students, through cross-campus community collaborations and an intersectional, African-centered environment, with transformative, impactful and socially conscious programs that allow them to grow academically, interpersonally, culturally and professionally, in order to advance their recruitment, matriculation, retention and graduation. Under the direct supervision of the Black Unity Center Director and in close, ongoing communication and collaboration with the Office of Undergraduate Admissions & Recruitment, the Outreach Recruitment & Retention Specialist creates, implements, evaluates and continually improves recruitment initiatives to increase the number of first-year and transfer admit students of African descent who matriculate at San Francisco State University (SFSU) on the path to college success. In alignment with SF State's broader strategic enrollment management goals, the incumbent is responsible for planning and delivering programs for establishing and/or sustaining viable pipelines to enhance the recruitment of academically prepared students of African descent through partnerships with K-12 schools, community colleges and other four-year institutions. The incumbent is also responsible for developing precollege programs and events to assist students with topics such as academic preparation, scholarships, financial aid and financial literacy, and admissions/applications processes. The incumbent collaborates closely with on-campus partners such as Black Student Organizations, the Africana Studies Department, Educational Opportunity Program (EOP), TRIO Student Support Services, Metro Academies College Success Program, and other offices/departments within the Student Affairs & Enrollment Management and Academic Affairs cabinet areas. The incumbent educates and collaborates with the public (including but not limited to parents, alumni, public policy entities, community-based organizations, and University stakeholders) regarding admissions requirements, policies, and processes for outreach and recruitment programs for students of African descent, and best practices for the successful matriculation, orientation and first year retention/persistence. Position Information Recruitment & Outreach Develop and manage a recruitment plan that includes strategically planned and data informed activities to increase the number of students of African descent by working closely with campus partners, community based organizations, and Black student organizations. Provide direct pre-admissions assistance and follow up for students of African descent who are interested in CSU/SFSU. This includes providing workshops, presentations, and conducting individual and group pre-admissions advising sessions, both on and off campus, and preliminary transcript evaluations. Conduct school visitations and attend college fairs, transfer days, and CSU Counselor Conferences providing outreach services and procedural assistance to perspective students. Conduct follow-up visits and plan/implement recruitment activities in the Spring semester. Provide training and updates for community colleges, K-12, community-based organizations, and SFSU stakeholders related to trends, updates, policy, and process for outreach to and recruitment of students of African descent. Improve the vital yield activities for both freshmen and transfer admits, providing mentoring to students, supporting student cultural interests and student career planning. Implement new campaigns for pipeline cultivation, outreach, and recruitment events and activities where additional involvement and more targeted/concerted effort can result in improved yield further down the recruitment funnel for students of African descent. Maintain a thorough and comprehensive knowledge of admissions practices for special populations, and programs and services including, but not limited to, the following areas: Admissions, Educational Opportunity Pathway Programs (EOPP), Veterans, Associate Degree for Transfers (AD-T), Office of International Programs (OIP), Metro Academies, Athletics, AB 540/Undocumented Students, Early Start, New Student Programs, University Housing, Financial Aid, Residential Life, Academic Colleges, Majors and Programs, SF State General Education patterns, Alumni, etc. Implement timelines and calendars for recruitment events to appropriate Student Affairs & Enrollment Management units, University Housing, Residential Life, Academic Affairs, the Division of Undergraduate Education and Academic Planning. Work with the Office of Undergraduate Admissions & Recruitment and other campus partners to create SFSU online/ web and print marketing geared to capture students of African descent. Develop promotional emails, videos, presentations and print and other marketing collateral used for recruitment efforts. Capture and post campus events on social media to showcase activities for prospective students and applicants. Assist in the planning and implementation of on and off campus special events. Represent the Black Unity Center at selected campus, regional receptions, community, and statewide CSU events. Participate in department meetings and trainings for both the Black Unity Center and the Office of Undergraduate Admissions & Recruitment. Serve on relevant campus committees, programs, and projects as assigned by the Director of Black Unity Center. Serve as an advisor and resource to campus departments and leadership in their work recruiting and retention of Back students, advancing campus-wide competency and knowledge of high impact practices, strategies, and outcomes. Retention & Academic Success Works collaboratively with academic support services, such as Undergraduate Advising, First-Year Experience, Tutoring and Academic Support Services, University Library, and more on program development, implementation, and evaluation of co-curricular programming along with faculty in departments and programs utilizing high impact practices, theories, and praxes of social justice, Black student development and retention, as well as racial formative issues. Provide academic drop-in advising and support to provide resource information and referrals to campus support programs and co-curricular pathways. Create a retention and academic success communications strategy for first-year and transfer admits that includes, but is not limited to, maintaining website development and dissemination of e-flyers and social media posts. Plan social and cultural events for first-year and transfer students including a new student welcome and orientation aimed to support and retain Black Students and create community at SF State. Work with campus partners such as SAEM other resource centers, and the local community to plan, develop and implement a program of activities, including lectures, seminars and workshops. Develop and institutes program evaluation models and data collection for operational reporting purposes. Acts as liaison to student groups, plans and coordinates programs and events with groups to advance Black student retention at SF State and increase engagement within those groups. Co-create an on-going events engagement strategy with Black Unity Center's Student Engagement Specialist in consultation with the BUC Director and campus partners. Participate in Black Unity Center's programming and general campus outreach and awareness events and campaigns. Prepares and presents educational workshops and trainings for students, staff, and faculty, on topics related Black student recruitment and retention. Other duties as assigned. Percentages noted serve as rough guidelines, and the incumbent needs to demonstrate appropriate flexibility and be prepared to adjust responsibilities on an 'as needed' basis in response to changing workplace priorities and constituency demands. Minimum Qualifications* General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned. Thorough knowledge of the principles of individual and group behavior; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned; working knowledge of student services programs outside the program to which immediately assigned. Ability to analyze complex situations accurately and adopt effective courses of action; ability to advise students individually and in groups on complex student-related matters; ability to determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; ability to interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; ability to carry out a variety of professionally complex assignments without detailed instructions; and ability to establish and maintain cooperative working relationships with a variety of individuals. Equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A Master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling. Equivalent to graduation from a four-year college or university in a related field; including or supplemented by upper division or graduate course work in counseling techniques interviewing and conflict resolution where such are job related. Preferred Qualifications Master's degree preferred. Particular knowledge of California and the California State University (CSU) higher education environment. Knowledge of various African/African American histories and cultural realities. Knowledge of Student Development, Student Affairs, Student Services and/or Enrollment Services in higher education. Demonstrated experience with supervising employees. Strong written and verbal communication skills. Strong interpersonal skills. Demonstrated ability to establish and maintain effective rapport with a diverse range of constituencies in culturally responsive/inclusive manner. Experience in effective program design, planning, and implementation of a major project or activities targeting prospective students, including both first-time freshmen and transfer students. Knowledge of a wide-range of communication and design applications, including InDesign, Microsoft Office Suite, Drupal, Adobe Creative, page layout software, HTML, email, and social networking applications. Possession of strong communication skills and the ability to provide information accurately and effectively, both orally and in writing, to large groups and to individuals of culturally and economically diverse backgrounds. Ability to acquire and maintain current knowledge of K-12, community college, and higher education concerns. Ability to acquire and maintain current knowledge of community concerns that impact the success of students of African descent in higher education. Ability to establish and maintain cooperative working relationships with individuals across different communities while carrying out a variety of professionally complex assignments. Ability to accurately answer prospective student and parent/family questions regarding financial aid, housing, academic majors, student life, and other related concerns. Thorough knowledge of SFSU, its enrollment management philosophy, policies and procedures, programs, and services. Excellent time-management skills, ability to work effectively independently, and/or in teams on multiple tasks or projects. License/Certification Required Must possess a valid California Driver's License with no more than three moving violations within the last three years; must be able to obtain a Defensive Drivers Training Certificate after appointment. Must be able to make own transportation arrangements to meet outreach commitments on time if no access to car or possession of a California Driver's License. Environmental/Physical/Special Must be able to transport and load/unload outreach materials, or arrange for the transportation of outreach materials weighing up to 50 pounds. Must be able to competently interact with a culturally, ethnically, and racially diverse population of students, faculty, and staff. Some evening/weekend hours may be required during peak academic periods. Required to travel to off-campus locations for special activities or conferences. Ability to accommodate flexible work schedule providing outreach services to students and community agencies. Must be willing and able to travel distances of 50 miles or more throughout California. Must travel by air and stay overnight in hotels when attending outreach and recruitment functions and professional development events. Must be able to arrange own transportation to school visit sites, college fairs, workshops and pre-admissions events within California including nights, Saturdays and Sundays. Must have access to a car with current registration and automobile insurance to travel to school sites, college fairs, and pre-admission events within California. If no access to car, must make their own transportation arrangements to meet outreach commitments on time. Must adhere to the Family Education Rights and Privacy Act (FERPA) and the California Information Practices Act by maintaining confidentiality of student information. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work* Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employees. How To Apply **THE ONLINE RECRUITMENT SYSTEM WILL ALLOW ONLY ONE FILE ATTACHMENT FOR EACH SUBMISSION** Submit an online application and upload in one file attachment your resume, cover letter, describing your specific qualifications for each position AND three (3) professional references who can comment upon your education and/or job related experience. SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Application Deadline Open Until Filled. Review of applications to begin 11/02/2020. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Closing Date/Time: Open until filled

Description: POSITION: The Department of Social Work invites applications for a full-time, tenure-track appointment at the rank of Assistant Professor in our MSW Program beginning Fall 2021. The successful candidates will possess an expertise in generalist social work practice, with the ability to teach across the core curricular, including social work practice, theory, policy, research, and field. Expectations for the position include teaching, advising students, developing and maintaining an active research agenda, serving on University and Department committees, and developing a record of professional service in the greater community. Position is contingent upon the availability of authorized funding. MINIMUM QUALIFICATIONS: • Doctoral degree in social work or related field and Master of Social Work Degree from an accredited institution. • Two years post-MSW practice experience. • Commitment to the pursuit of social justice. • Experience relevant to teaching foundation and advanced generalist social work curriculum. • Expressed interest in and commitment to teaching adult learners. • Expressed interest in social work practice in the Central Valley of California. • Demonstrated ability, interest, and active involvement in scholarly activity. • Knowledge, interest and skills necessary for curriculum development. • Commitment to empowerment and strength-based social work practice. • Ability to work across multiple systems and with diverse populations. • Desire to work with first-generation/graduate students who have been systematically marginal PREFERRED QUALIFICATIONS: • Experience teaching in core curricular areas of social work practice, theory (e.g., HBSE), policy, research, and field. • Specialized knowledge for and interest in teaching and developing elective courses that support the mission of the MSW Program. • Experience with or interest in digital learning in higher education. • Interest in teaching both face-to-face and hybrid courses. • Bilingual HOW TO APPLY & DEADLINE: A complete application must include four items: 1) a letter of application addressing qualifications and experiences for the position, department, university, and service region; 2) current curriculum vita; 3) names, addresses, and telephone numbers of three references. 4) Unofficial copies of graduate transcripts. Official transcripts will be required at the time of hire. The Faculty Search Committee will begin reviewing completed applications in August 1, 2020 and will continue until position is filled. This appointment begins August 18. 2021. If you have questions regarding the position, please contact: Dr. John Garcia, Department Chair Department of Social Work (209) 667-3769 jgarcia@csustan.edu To apply for this position, please click the "Apply Now" button on this page. COMPENSATION: Commensurate with qualifications and experience. As a member of the 23-campus CSU System, we offer an extremely competitive benefits package. ABOUT THE DEPARTMENT and THE COLLEGE: The Master of Social Work Program at California State University, Stanislaus is administered and governed as a graduate Department within the College of Education, Kinesiology, and Social Work. The Program is fully accredited by the Council on Social Work Education. The focal concern of the Program is to prepare professional social workers capable of utilizing an integrative practice framework to engage with diverse populations to advance social justice. To learn more about us, visit our Web site at: http://www.csustan.edu/Social_Work/index.htm CAMPUS & AREA: California State University, Stanislaus serves the San Joaquin Valley and is a critical educational resource for a six-county region of approximately 1.5 million people. The University is fully committed to creating a culture of diversity and inclusion - one in which every person in the University community feels safe to express their views without fear of reprisal. Widely recognized for its quality academic programs, the University has 10 nationally accredited programs and 662 faculty members. 94 percent of full-time faculty holds doctorates or terminal degrees in their fields. The University offers 43 undergraduate majors, 16 master's programs, 7 post-graduate credentials, a doctorate in education and serves more than 10,000 students. New instructional facilities have been built for the unique pedagogy of professional programs, laboratory sciences and performing arts. Stanislaus State continues to receive national recognition with its ranking as one of the best 384 colleges in the nation by The Princeton Review. The University was one of 12 public universities in the nation to be recognized by the American Association of State Colleges and Universities for demonstrating exceptional performance in retention and graduation rates. In addition, U.S. News and World Report ranks Stanislaus State in its top 10 among public universities in the West, while Washington Monthly honored Stanislaus State as the West's No. 1 university for the money. Stanislaus State also is recognized as a Hispanic-Serving Institution (HSI) by the U.S. Department of Education. CSU Stanislaus values shared governance: Handbook statement on shared governance EQUAL EMPLOYMENT OPPORTUNITY The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. You can learn more about federal equal employment opportunity protections by accessing the Department of Labor's notices: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf and http://www.dol.gov/ofccp/regs/compliance/posters/pdf/Supplement_English.pdf. Individuals with disabling conditions who require accommodation during the recruitment process may contact the ADA Coordinator at (209) 667-3159. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. MANDATED REPORTER PER CANRA The person holding this position is considered a 'mandated reporter' under the California Child Abuse And Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised July 21, 2017, as a condition of employment. CLERY ACT DISCLOSURE In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, Stanislaus State annually posts the Campus Security Report. The annual report includes statistics for the previous three years concerning reported crimes that occurred on campus; in certain off-campus buildings or property owned or controlled by Stanislaus State; and on public property within, or immediately adjacent to and accessible from the campus. The report also includes institutional policies concerning campus security, such as alcohol and drug use, crime prevention, the reporting of crimes, and sexual assault. You can obtain a copy of this report at: https://www.csustan.edu/annual-campus-security-report . Or you may request a printed copy by calling: (209) 667-3572; fax: (209) 664-7011; or email: compliance@csustan.edu. Information regarding campus security reports at other locations can be found at: https://ope.ed.gov/campussafety/#/ CRIMINAL BACKGROUND CLEARANCE NOTICE The university requires a criminal and/or child abuse background check to be completed for many of its new employees, current employees seeking promotional or transfer opportunities, and current employees assigned new duties. Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. Failure to consent to any background check will disqualify an applicant from further consideration. Additionally, an applicant who fails to provide the necessary information or who provides false or misleading information may also be disqualified from further consideration. Later discovery of false or misleading information related to the background check may result in the offer of employment being withdrawn or subject the employee to disciplinary action, up to and including termination. Closing Date/Time: Open until filled