15 Customer Service jobs

Description THIS POSITION IS ONLY OPEN TO CURRENT CITY OF PLANTATION EMPLOYEES. This is an exempt position, which is responsible for supervisory work over the Utility Billing Division of the Utilities Department. This position is under the general direction of the Assistant Utilities Director and is responsible for timely and accurate billing of utility customers for water and wastewater services. Work includes the supervision and participation in the billing procedures, preparing the water and wastewater termination list, and supervising/coordinating the terminations with field personnel. Position is also responsible for directing, administering, and supervising and participating in daily operations with staff/activities of the Utility Billing section including billing, meter reading, payment collection, cash balancing, customer service, and system administration. The Customer Service Manager will be responsible for ensuring all customers are billed in accordance with the City's Code of Ordinances and other rules, regulations, laws, and contracts. Assist the Assistant Utilities Director by recommending improvements in systems and processes to improve the billing process. This position is also responsible for handling customers' questions and complaints. Work is reviewed through periodic conferences and progress reports for adherence to City policies and procedures. The incumbent supervises customer service staff involved with billing functions and field personnel working on water meter services. This position also works with various levels of City management. Employees are hired as AT WILL employees that serve at the pleasure of the City and may be terminated at any time with or without cause. Examples of Duties Manages and supervises the cashiering, meter reading, customer service, and utility billing maintenance functions.Manages the payment collection process including, but not limited to depositing, cashiering functions, monitoring internal controls and utility billing functions, maintenance of service records, general ledger reconciliation, and maintenance of utility billing functions. Plans, coordinates, supervises, and participates in all utility billing and accounting functions ensuring compliance, accuracy, and timeliness with all applicable ordinances, policies, procedures, regulations, laws, and generally accepted accounting procedures. Reviews the work of subordinates for completeness and accuracy, Prepares internal and external statistical and financial reports as needed pertaining to customer billing, turn offs, complaints, connection statistics, lost water, etc. Develops, reviews, and implements policies and procedures for billing staff so billing is properly processed with the utility billing software system. Confers and coordinates with city staff, consultants, or others, as necessary on matters of interpretation of financial and billing system-related policies and procedures. Supervises the activities of assigned staff, makes recommendations on hiring, discipline, and promotion of subordinates, and is responsible for evaluating subordinates' performance. Responsible for mentoring, training, evaluating and managing performance, as well as scheduling daily assignment for personnel. Ensures adequate internal controls and reconciliation procedures are in place and followed to make sure every customer is billed accurately.This would include but is not limited to making sure all meters are billed and every payment, credit, or adjustment is properly applied to each account. Reviews all billing codes in the system to ensure they are functioning properly and assigned to the correct general ledger account. Prepares, reviews, and approves all billing journal entries to ensure they are accurate, complete, and proper. Ensures all rate tables are updated and tested as necessary to ensure proper billing. Supervises and participates in the maintenance of accurate customer records and accounts. Ensures that acceptable payment arrangements are made and documented for customers as necessary.Assess and apply various billing adjustments, late charges, and fees. Ensures bills are printed and mailed to the customer on a timely basis by coordinating with outside vendor providing this service. Attend meetings with management, staff, and customers as required. Supervises customer turn offs for non-payment and coordinates the work with field personnel. Coordinates schedules and activities for meter reading employees and Utility Billing/Customer Service staff. Performs spot reads to check for accuracy. Operates computer and performs related postings in billing software. Coordinate reads with other municipalities where water is purchased under large user agreements, and prepares related reports. Researches and analyzes reports and documents with attention to detail. This position does not have final procurement authority. Performs related work as required and as directed. Typical Qualifications Advanced knowledge of modern office practices and procedures including Microsoft Word, Excel, and Outlook. Knowledge of effective supervisory methods and techniques. Ability to supervise clerical and field personnel in a manner conducive to full performance and high morale. Ability to type / compose letters and e-mails to customers to answer inquiries about utility billings. Ability to make routine computations and tabulations with speed and accuracy, as well as the ability to check the work of those under this individual's direct supervision. Ability to establish and maintain effective working relationships with management, consultants, other departments, all employees and the general public. DESIRABLE EXPERIENCE AND TRAINING Bachelor's degree from an accredited college or university in accounting, business, or public administration; supplemented by three years of responsible experience working for either a utility, local government, or large billing and collection entity. Proficiency in Hansen 8.0 billing software is Preferred . Any equivalent combination of education, experience and training may be considered. Supplemental Information This is a designated "Will Call Recovery" classification in the City's Emergency Operations Plan and will require the employee occupying this position to work for declared emergencies. Attendance at National Incident Management System (NIMS) training at the appropriate level is mandatory. Closing Date/Time: 8/17/2020 8:00 AM Eastern

Full-time position available with the Finance Department, Treasury Division located at 414 E. 12 th St. Salary Range: $18.24-$29.44/hour Normal Work Days/Hours: Monday-Friday, 8:00 a.m.-5:00 p.m. Application Deadline Date: August 24, 2020 Responsibilities Manages the cashiering function in the Cash Management section. Supervises customer service staff responsible for taking payments from customer and serves as the back-up. Assists cashiers with transactions and guidance related to the Cashiering system, as needed. Assists cashiers with escalated customer service issues. Maintains the Cashiering computer system in the form of adding new revenue categories, new users, and password maintenance. Serves as the vault custodian for City Treasurer's change fund in the amount of $15,000, including maintaining currency in proper denominations and balancing the vault daily. Prepares daily deposit to City's main operating bank account including locked bags from other departments. Coordinates delivery of the daily deposit via armored car service including preparation of the transmittal form. Prepare daily deposit reports. Assists with researching discrepancies found on Consolidation Report. Audits cashier change funds daily and assists cashiers in researching and correcting discrepancies. Coordinates work of cashiers including scheduled time off. Works closely with other sections within Treasury to coordinate back-up cashiering function including scheduled time off. Maintains Cash Handling Training program for use by all cash handling functions in City. Tracks cashier performance and creates reports for management. Interviews, hires, and trains cashiers (Customer Service Representatives). Maintains Internal Operating Procedures related to Cashiering. Completes special projects as assigned by the Cash Manager. Prepares and distributes Accounts payable checks. Performs other duties as assigned. Qualifications REQUIRES an accredited Bachelor's degree in business or public administration or a related area and 2 years of responsible customer service experience; OR an equivalent combination of qualifying education and customer service experience at the level of the City's Customer Service Representative or higher. Preference given for supervisory experience and cash handling experience in a banking or cashiering environment. Other Information URGENT!!! CRITICAL RECRUITMENT INFORMATION QUESTIONS REGARDING AVIATION POSITIONS SHOULD BE DIRECTED TO THE AVIATION DEPARTMENT AT 816-243-3010. POSITIONS POSTED FOR THE WATER DEPARTMENT ARE FOR THE WATER DEPARTMENT ONLY . QUESTIONS REGARDING THESE POSITIONS SHOULD BE DIRECTED TO 816-513-0253. IF YOU SEE THE SAME POSITION TITLE POSTED FOR A DIFFERENT DEPARTMENT, YOU MUST SUBMIT A SEPARATE APPLICATION TO BE CONSIDERED BY THE OTHER CITY DEPARTMENT. The evaluation of applications is based only on the information submitted by the application deadline. Therefore, in order to have your application properly considered, you should include all relevant dates, i.e., attendance at educational institutions, date degree(s) conferred, etc. Further, you should provide detailed description of relevant work experience/dates, including months/years of employment. Failure to submit a completed application may eliminate you from the selection process. Resumes may be filed to determine eligibility, but an official City application must be completed prior to appointment. For positions requiring college education as part of the minimum requirement and/or an equivalency, the minimum education requirement is high school graduation. The requirement of "high school graduation" also includes the state-issued GED certificate. For positions that require an accredited degree, qualifying professional, responsible experience must be obtained AFTER receipt of the accredited degree. Unless otherwise stated, the requirement of "an accredited" degree includes only those degrees obtained from colleges or universities listed with the U. S. Department of Education and recognized by the U.S. Secretary of Education. If claiming military veterans preference points, you must attach a copy of your DD-214 or other qualifying documents prior to the application deadline. Applications submitted in person or by USPS mail must be received by the published Application Deadline, 5:00P.M., C.T. Applications submitted by FAX or online must be received by the published Application Deadline, midnight, C.T. All positions require successful completion of a pre-employment criminal history/background check. Non-residents, if appointed, must establish residency within the city limits of Kansas City, MO within nine months. The City of KCMO is an equal opportunity employer committed to a diverse workforce. EOE. POLICY OF NON DISCRIMINATION ON THE BASIS OF DISABILITY The City of KCMO does not discriminate on the basis of disability in the admission or access to, or treatment or employment in, its programs or activities. Any applicant requiring an accommodation should contact the Human Resources Department, Recruitment & Selections Division at (816) 513-1945.

Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus two (2) years experience in billing, credit counseling, or customer service. Notes to Applicants Physical requirements for Customer Service / Mail Room Position: The employee is required to perform the following tasks during the normal course of an approximately eight (8) to ten (10) hour day, four (4) to six (6) days a week. This position will involve collection and sorting of mail, carrying tub from various to locations to car, lifting mail tubs from ground to truck bed approximately 36 inches as well as customer service and dispatch duties. Though a majority of the day may be spent on office task/computer use, the position also involves sitting while driving a vehicle for up to 3 hours per day picking up and delivering items around the City of Austin using a company vehicle. Driving involves entering or exiting the cab and the rear step of the truck 36 inches around 5-10 times per day. The employee will apply up to 40 pounds of force occasionally and less force frequently to move objects. The position requires constant standing and grasping of boxes and other packages. This will involve continuous use of arms, shoulders, legs and feet. Additionally, the employee will frequently be expected to perform tasks involving stretching, bending, twisting, squatting, kneeling, pushing/pulling, lifting and stooping while carrying up to 40 pound packages. Employees must have sufficiently good eyesight to drive and inspect truck and other equipment. Additionally, listening while driving is necessary to hear emergency vehicles and other issues with traffic or operational equipment. Employees must also be able to hear and speak to communicate with supervisors, dispatchers, and citizens. This position will answer requests from internal and external customers via phone and email requesting assistance with City of Austin, Austin Resource Recovery Department. It will create Service Requests (SRs and FAs) as appropriate for billing, cart orders, bulk and brush pick-ups, missed pick-ups, dead animal collection and complaints. Additionally, it will be in charge of creating cases for Austin Code Department and entering complaints for Code Compliance in CSRP system and AMANDA . The position will research information given by management and other departments as requested, process requests for billing, enter Field Activities or To-DOs in CC&B system for billing requests, cart orders, correct any programming discrepancies in CC & B to eliminate duplicates and errors created by software, order field checks for carts and handle customer escalated calls transferred by the 311 & AE call center and other city departments. Finally, the position will provide coverage for dispatch by communicating with employees via two-way transceiver radio, Alpha pager, and documenting all received radio transactions in the dispatch log. A competency assessment may be required to verify your skill set. This posting may be used to fill other similar positions within Austin Resource Recovery outside of the division listed above. A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Your application should reflect your complete employment history (to include all job duties responsibilities and employment dates) on your online application. The application is an official document; incomplete applications will not be considered (e.g., "see resume" or "see Linked In Profile"). The responses to the supplemental questions inquiring about experience should be reflected on your application. If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Go to the Driver Safety Program for more information: Click Here To View Driver Safety Program Veteran candidates will be required to provide a copy of their DD214 at the time of interview. Each individual who submits an Application as provided in the Municipal Civil Service Rules and meet the Minimum Qualifications for a Competitive Position shall be considered a Candidate for that Position. Employees, in Good Standing, who are Candidates within the Department or division that the Position resides in and who meet the Minimum and Preferred Qualifications (if any) of the Position will be included in the initial interview. NOTE : All Austin Resource Recovery locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any ARR worksite - including parking lot or in any personal vehicle located on the premises. Pay Range $18.17 - $ 22.71 Hours Monday - Friday 8:00 a.m. - 5:00 p.m. Hours may vary due to operational needs. Some nights, weekends and holidays may be required. Job Close Date 08/14/2020 Type of Posting External Department Austin Resource Recovery Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Administrative Support Location 1520 Rutherford Lane Bldg 1, Austin, Texas 78754 Preferred Qualifications Experience working in a utility customer service or utility billing role. Experience working in a governmental /municipality customer service role. 2 years of customer service or call center experience handling escalated complaints via phone and/or email. Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Receives by email, fax, or phone, inquiries from customers, contractors, and other city departments. Resolves customer issues with one call resolution. Answers customer requests or inquiries concerning services, products, billing, and equipment. Verifies customer account and active services using various databases and software applications. Researches customer account information to explain services, charges, and adjustments. Logs customer complaints, creates service requests, and routes to the appropriate department(s). Maintains and files all generated service requests. Responsibilities- Supervision and/or Leadership Exercised: May train others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of billing procedures. Knowledge of good customer relations practices. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software. Skill in planning and organizing. Skill in handling conflict and uncertain situations. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain effective communication and working relationships with city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The Minimum qualifications for the Customer Service Representative position requires: Graduation from an accredited high school or equivalent, plus two (2) years experience in billing, credit counseling, and customer service. Do you meet the Minimum Qualifications of this position? Yes No * Please provide a brief description of how you meet the minimum qualifications listed for this position - to include, meeting the educational requirements, years of related experience and substitutions. (Open Ended Question) * Do you have experience working in a utility customer service or utility billing role? Yes No * Are you willing to work varied hours to include evenings, and weekend day(s)? Yes No * * If identified as a top candidate, do you agree to a Criminal Background Investigation (CBI)? yes no * Tell me about your experience working in a utility customer service or utility billing role. In your answer please include which position on your application where you gained this experience and what specific role you played. If you do not have this experience, please put N/A. (Open Ended Question) * What experience do you working in a governmental/municipality customer service role? In your answer please include which position on your application where you gained this experience and what specific role you played. If you do not have this experience, please put N/A. (Open Ended Question) * Tell me about your years of customer service or call center experience handling escalated complaints via phone and/or email. In your answer please include which position on your application where you gained this experience, how many years your performed this role and what specific role you played. If you do not have this experience, please put N/A. (Open Ended Question) * How many years of customer service or call center experience handling escalated complaints via phone and/or email. none less than 1 more than 1 but less than 2 more than 2 but less than 3 3-5 years 5 years + * How many years of experience do you have in billing, credit counseling, or customer service? none less than 1 year more than 1 year but less than 2 more than 2 years but less than 3 3-5 years 5 years + * This position requires traveling to multiple sites as part of the regular job duties. Will you be able to meet this requirement? Yes No Optional & Required Documents Required Documents Optional Documents

Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor's degree from an accredited college or university with major coursework in a related field, plus five (5) years of experience providing customer service, two (2) years of which were in a lead or supervisory capacity. Experience may substitute for education up to a maximum of four (4) years. Licenses or Certifications: None. Notes to Applicants POSITION DESCRIPTION : This Supervisor position handles complex tier 2 escalations received from various channels within the City. Work includes in depth investigation and analysis of metered utility accounts, researching usage, verifying rates, problem solving, investigating anomalies for possible causes and resolutions, creating detailed and comprehensive spreadsheets and documents to present utility usage and costs, preparing written and oral summaries, and initiating, authorizing, and/or processing billing adjustments and account corrections in accordance with established procedures. This position is also responsible for coaching and developing a team, completing call handling and performance audits, developing, revising, implementing standard operating practices, policies, and procedures for the section/division, and managing assigned utility projects. Determining goals/objectives/resource requirements for activities within the division. This position to also provide leadership, guidance, and technical advice to other key personnel. APPLICATION : The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Describe your specific experience for each position. Include all job duties, responsibilities, and employment dates. Any gaps in employment must have an explanation and dates of unemployment. Please be sure that your application is a reflection of your entire work history. Resumes will not be accepted. Statements such as "see resume" will not be accepted. You may use "N/A" for fields that are not applicable. Starting salary will be based on overall relevant experience from your employment application. Supplemental information or changes to your application will not be accepted after the job posting closes. The responses to the supplemental questions should reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information. We reserve the right to verify high school and college education for the top candidate(s). If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference. www.austintexas.gov ASSESSMENTS : Candidates selected for interview(s) may be required to complete an assessment(s). GOOD STANDING COA EMPLOYEES : Employees, in Good Standing, who are candidates within the department/division that the position resides in and who meet the minimum and preferred qualifications (if any) of the position will be included in the initial interview. Department/division employee must remain in Good Standing through the Top Candidate Selection phase at which time the Good Standing status will be re-verified. VETERAN INTERVIEW PREFERENCE : Military/Veterans must provide a copy of their DD214 verifying honorable discharge. WORK HOURS : Shift may change according to departmental needs. Work hours may include after hours, holidays, and weekends. Additional hours may be required to work outside of regular schedule. CRIMINAL HISTORY BACKGROUND CHECK : The top candidate will be subject to a minimum 10 year criminal history background check. FAIR LABOR STANDARDS ACT : This position is considered FLSA Exempt. Exempt employees are salaried and, except as provided, are not eligible for overtime compensation. RELATED WORK EXPERIENCE For this position related work experience includes:Handling complex tier 2 escalations. Providing direct one on one expertise to customers. Case management. Creating spreadsheets to present facts. Conducting account audits and researching anomalies. Preparing written summaries to present to customers/management. Coaching and developing a team. Managing assigned utility projects. Providing leadership and guidance to other key personnel. Audits accounts and authorizing/processing billing adjustments. Partnering with other City departments. Develops, revises, and implements standard operating practices, policies, and procedures for the section/division. Call handling and performance audits. Determines goals/objectives/resource requirements for activities within the division. Pay Range $24.82 - $32.26 Hours Monday thru Friday, varying from 7:00am to 6:00pm. Will require possible nights/weekends/holidays during outage response/incident command. Schedule is subject to change to meet business needs. Job Close Date 08/19/2020 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 721 Barton Springs Rd., Austin, Texas 78704 Preferred Qualifications 5 years' experience with metered utility (electric, water, gas) call center 3 years' experience with CC&B 2 years' experience coaching and developing a team of direct reports 3 years' experience handling complex tier 2 escalations relative to metered utility accounts. (electric, water, gas) 2 years of quality assurance experience in relation to call handling and performance audits 2 years' experience Identifying and implementing performance goals. 2 years' experience developing/revising policies and procedures 3 years' experience troubleshooting/problem solving relative to metered utility (electric, water, gas) accounts 3 years' experience auditing utility accounts, researching usage, determining average consumption, verifying rates, problem solving, and investigating anomalies for possible causes and resolutions. 3 years' experience partnering with other City departments and staff to ensure customer utility issues are addressed and resolved. Bilingual English/Spanish, preferred. Intermediate or better with Microsoft Excel. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Resolves customer conflicts and provides options to ensure customer satisfaction. Develops, revises, and implements standard operating practices, policies, and procedures for the section/division. Determines goals/objectives/resource requirements for activities within the division. Oversees billing collection and payment arrangement functions. Reviews and approves account documentation. Provides technical advice and assistance to employees, city management, contractors, and citizens. Coordinates division activities with other divisions and departments. Ensures all Citizen Assistance Forms are assigned to respective sections and processed within set deadlines. Prepares financial summaries, performance measures, data, and reports for management review. Plans, develops, implements and conducts on-going education and in-service training programs. Responsibilities- Supervision and/or Leadership Exercised: Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of rate structures, utility usage, and conservation methods. Knowledge of utility conservation methods and procedures applicable to commercial, industrial or residential uses. Knowledge of supervisory and managerial techniques and principles. Knowledge of city practice, policy and procedures. Skill in oral and written communication. Skill in using computers and related software. Skill in data analysis and problem solving. Skill in planning and organizing. Skill in handling multiple tasks and prioritizing. Ability to calculate services and rate classification for commercial, industrial or residential applications. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain good working relationships with city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation with a Bachelor's degree from an accredited college or university with major coursework in a related field, plus five (5) years of experience providing customer service, two (2) years of which were in a lead or supervisory capacity. Experience may substitute for education up to a maximum of four (4) years.Do you meet these qualifications? Yes No * Describe your experience handling complex tier 2 escalations relative to metered utility accounts. (electric, water, gas). (Open Ended Question) * How many years of experience do you have working with a table based customer billing system and/or CC&B? 1 - 3 years 3 - 5 years 5+ years * Do you have at least two (2) years of experience actively managing the performance of on-site and telework staff in a fast-paced environment? Yes No * Please describe your experience actively managing the performance of on-site and telework staff in a fast-paced environment. In which position(s) listed on your application did you gain this experience? (Open Ended Question) * How many years of experience do you have mentoring, training and coaching staff including employee performance and addressing disciplinary issues. Less than 1 year 1-2 years 3-4 years 5+ years * Please describe in detail your experience as it relates to the question above. Be sure to include details such as job title/duties, work examples, dates, and employers. (Open Ended Question) * Select the statement that best describes your English/Spanish bilingual fluency level. I speak both English and Spanish fluently I speak some Spanish I understand some Spanish I am fluent in English only * If selected as a top candidate, do you agree to a criminal background investigation? Yes No Optional & Required Documents Required Documents Optional Documents

Introduction The Oklahoma State Department of Health (OSDH) is committed to providing quality health services to Oklahoma citizens.The mission of the Department of Health is to promote, protect and improve the health of all Oklahomans through strategies that focus on preventing disease and injuries. OSDH is seeking a part time Bilingual Telephone Interviewer providing support to the Maternal and Child Health Service Department. This is an unclassified position (PIN#34002838) in state government, located in Oklahoma City, OK. The hourly salary for this position is up to $12.87 based on education and experience. Position Description : This position serves as a Bilingual Telephone Interviewer and is critical to the Oklahoma Pregnancy Risk Assessment Monitoring System (PRAMS) and The Oklahoma Toddler Survey (TOTS). PRAMS is a population-based surveillance system for collecting data on selected maternal behaviors and experiences that occur prior to, during, and shortly after pregnancy. TOTS is a two-year follow-up survey to PRAMS. Duties include, but are not limited to: • Completing confidential telephone interviews from survey scripts in both English and Spanish according to specific guidelines and procedures • Reviewing information obtained for completeness and accuracy • Maintaining complete confidentiality of all research materials and data • Identifying and reporting problems in obtaining valid data • Establishing contact with external customers • Preparing surveillance mailings • Examining and editing materials written in Spanish • Translating written materials into Spanish Education and Experience High School diploma or GED and one year of experience in sales, customer service or a public contact environment. Preferred Qualifications Bilingual Speaker in English and Spanish with an ability to communicate verbally and in writing with English/Spanish speaking respondents, and/or experience conducting telephone interviews. Knowledge, Skills and Abilities Requirements include knowledge of basic writing skills including spelling, grammar, and punctuation. Skills required include operating various office equipment including telephones, headsets, computers, printers, and copiers. The abilities to work with customers, gather data, manage and keep records, maintain confidentiality, follow instructions and pay attention to detail are required. Effective communication (clear voice; enunciation; careful listening; accuracy, verification and clarification of information) is also required. Physical Demands and Work Environment Work is typically performed in an office setting with a climate controlled settings and exposure to moderate noise level. While performing the duties of the job, employee is required to talk, stand, walk, and reach with hands and arms. This position requires long period of sitting and daily use of computer and phone. NOTES REQUIREMENTS: If education, certification or licensure is required to meet qualifications, applicants must provide documentation at the time of interview. All applicants are subject to a background check and must be legally authorized to work in the United States without visa sponsorship. FOR ADDITIONAL INFORMATION ABOUT WORKING AT THE OKLAHOMA STATE DEPARTMENT OF HEALTH CLICK HERE Please read instructions carefully and include all required documents when you submit your application. No additional information will be accepted after the application has been submitted. Conclusion Veteran's Preference Points Apply only for initial appointment in the Classified Service. Closing Date/Time: Continuous

Introduction The Oklahoma State Department of Health (OSDH) is committed to providing quality health services to Oklahoma citizens.The mission of the Department of Health is to promote, protect and improve the health of all Oklahomans through strategies that focus on preventing disease and injuries. OSDH is seeking a part time Bilingual Telephone Interviewer providing support to the Maternal and Child Health Service Department. This is an unclassified position (PIN#34002870) in state government, located in Oklahoma City, OK. The hourly salary for this position is up to $12.87 based on education and experience Position Description : This position serves as a bilingual telephone interviewer and is critical to the Oklahoma Pregnancy Risk Assessment Monitoring System (PRAMS). PRAMS is a population-based surveillance system for collecting data on selected maternal behaviors and experiences that occur prior to, during, and shortly after pregnancy. Duties include, but are not limited to : • Completing confidential telephone interviews from survey scripts in both English and Spanish according to specific guidelines and procedures • Reviewing information obtained for completeness and accuracy • Maintaining complete confidentiality of all research materials and data • Identifying and reporting problems in obtaining valid data • Establishing contact with external customers • Preparing surveillance mailings • Examining and editing materials written in Spanish • Translating written materials into Spanish Education and Experience High School diploma or GED and one year of experience in sales, customer service or a public contact environment. Preferred Qualifications Bilingual Speaker in English and Spanish with an ability to communicate verbally and in writing with English/Spanish speaking respondents, and/or experience conducting telephone interviews. Knowledge, Skills and Abilities Requirements include knowledge of basic writing skills including spelling, grammar, and punctuation. Skills required include operating various office equipment including telephones, headsets, computers, printers, and copiers. The abilities to work with customers, gather data, manage and keep records, maintain confidentiality, follow instructions and pay attention to detail are required. Effective communication (clear voice; enunciation; careful listening; accuracy, verification and clarification of information) is also required. Physical Demands and Work Environment Work is typically performed in an office setting with a climate controlled settings and exposure to moderate noise level. While performing the duties of the job, employee is required to talk, stand, walk, and reach with hands and arms. This position requires long period of sitting and daily use of computer and phone. NOTES REQUIREMENTS: If education, certification or licensure is required to meet qualifications, applicants must provide documentation at the time of interview. All applicants are subject to a background check and must be legally authorized to work in the United States without visa sponsorship. FOR ADDITIONAL INFORMATION ABOUT WORKING AT THE OKLAHOMA STATE DEPARTMENT OF HEALTH CLICK HERE Please read instructions carefully and include all required documents when you submit your application. No additional information will be accepted after the application has been submitted. Conclusion Veteran's Preference Points Apply only for initial appointment in the Classified Service. Closing Date/Time: Continuous

The Customer Service Representative works under the direction of the Call Center/Customer Service Manager. The CSR will be responsible for providing excellent customer service to City of Taylor taxpayers, both business and residential; non-taxpayers who reside in Taylor and request city services; and non-Taylor citizens desiring Taylor services related to living, working and opening a business in the city. The customer interface will take place in person and via phone. Employees may be assigned other duties as determined by management. Essential duties will include, but are not limited to: Answer inquiries professionally Handle and resolve customer complaints Research required information using available resources Troubleshoot problems Identify and escalate priority issues Route calls to appropriate resource Provide information Complete call logs and reports Initiate customer requests Follow up with customers to determine satisfaction with provided services Conduct outbound research calls to collect customer service needs and information Qualifications Must be available to work scheduled shifts Monday through Friday from 9:00 a.m. until 5:00 p.m. High School Diploma Knowledge of Microsoft Word and Excel Ability to enter data while on phone Ability to maneuver through various software programs simultaneously Ability to use search tools, browsers, email, attach files, scan, and fax Experience with customer relationship management processes and software Complete applicable skills test during the interview process Possess strong oral/written communication skills Possess ability to work independently Possess a high sense of integrity and ethics Trustworthy Ability to accept performance feedback Self-developer striving for continuous improvement Goal and deadline oriented Adaptable to change Detail oriented Team oriented Your application will be reviewed to determine if you meet the minimum qualifications. Candidates who meet the minimum qualifications will be contacted regarding the next steps in the application process. Thank you for your interest in the City of Taylor. The City of Taylor is an equal opportunity employer and complies with all laws prohibiting discrimination on the basis of such factors as race, color, age, sex, national origin, religion, citizenship, handicap, height, weight and marital status. Under the State Persons With Disabilities Act and the Federal Americans With Disabilities Act, an employer has a legal obligation to accommodate an employee's or job applicant's disability unless the accommodation would impose an undue hardship on the employer. A person with a disability may allege a violation against an employer regarding a failure to accommodate his or her condition under Michigan law only if the person notifies the employer in writing of the need for accommodation within 182 days after the date the person knew or reasonably should have known that an accommodation was needed.

ORIGINAL POSTING DATE: 3/12/2011 Until the needs of the service are met and is subject to closure without prior notice. EXAM NUMBER: Y5471F TYPE OF RECRUITMENT Open Competitive Job Opportunity REBULLETIN INFORMATION: THIS ANNOUNCEMENT IS A REBULLETIN TO UPDATE THE SALARY INFORMATION. PERSONS WHO HAVE APPLIED WITHIN THE LAST 12 MONTHS NEED NOT REAPPLY, BUT MAY SUBMIT ADDITIONAL INFORMATION IF THEY WISH. THE INFORMATION MUST CONTAIN THE CORRECT EXAM NUMBER AND NAME. HOURLY PAY RATE UPDATE INFORMATION: The hourly rate change applies to both new hires and to existing employees. DEFINITION: Positions allocable to this class provide specialized consultative services on a per visit basis. Essential Job Functions Performs medical services in a specialized field. Provides specialized consultation to other physicians and related professional personnel. Requirements SELECTION REQUIREMENTS: Completion of a residency approved by an American Specialty Board in one or more specialties* or equivalent training.** *Residencies may include: Preventive Medicine Internal Medicine Pediatrics Dermatology Family Practice Neurology Physical Medicine and Rehabilitation Psychiatry Emergency Medicine Neurosurgery Thoracic Surgery OB-GYN Pathology General Surgery ENT Urology Ophthalmology Radiology Anesthesiology Orthopedics Plastic Surgery Nuclear Medicine LICENSE: California State Physician and Surgeon's Certificate authorized by the Board of Medical Examiners of the State of California. A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS II: Light: Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved. SPECIAL REQUIREMENT INFORMATION: **Equivalent training is defined as that training which the appropriate American Certifying Board formally recognizes in writing as being equivalent. Equivalent training for appointments to the specialty of Emergency Medicine will be that training and/or experience approved by the Director of Health Services. Information pertaining to the completion of residency program Applicants who will successfully complete their medical residency program approved by an American Specialty Board within 6 (six) months of filing may compete in this examination; however, the names of such candidates will be withheld from the certification list pending receipt of certification for completion of the required residency program. Applicants who have completed a residency training program approved by the American Specialty Board MUST attach a legible copy of their certificate of completion to the application at the time of filing or fax it to (323) 869-0942 within 15 calendar days from filing online. Information pertaining to the required California State Physician and Surgeon's Certificate. Applicants who have the required California State Physician and Surgeon's Certificate authorized by the Board of Medical Examiners of the State of California must attach a legible copy of their certificate to the application at the time of filing or fax it to (323) 869-0942 within 15 calendar days from filing online. The required license and/or certificate MUST be current and unrestricted; conditional, provisional, probationary or restricted licenses and/or certificates will NOT be accepted. Applicants who do not possess a California State Physician and Surgeon's Certificate at the time of filing may compete in this examination; however, the names of such candidates will be withheld from the certification list pending receipt of the required California State Physician and Surgeon's Certificate authorized by the Board of Medical Examiners of the State of California. Additional Information EXAMINATION CONTENT: This examination will consist of an evaluation of training and experience based upon application information weighed 100%. Candidates must achieve a passing score of 70% or higher on the examination in order to be placed on the eligible register. ELIGIBILITY INFORMATION: Applications will be processed on an "as-received" basis and those receiving a passing score will be promulgated to the eligible register accordingly. The names of candidates receiving a passing grade on the examination will be placed on the Eligible Register and will appear in the order of their score group for a period of six (6) months following the date of eligibility. No person may compete in this examination more than once every six (6) months. VACANCY INFORMATION: The resulting eligible register will be used to fill vacancies throughout the Department of Health Services as they occur. SPECIAL INFORMATION: Appointees may be required to work any shift including evenings, nights, weekends, and holidays. AVAILABLE SHIFT: Any APPLICATION AND FILING INFORMATION: APPLICATIONS MUST BE FILED ONLINE ONLY. APPLICATION SUBMITTED BY U.S. MAIL, FAX OR IN PERSON WILL NOT BE ACCEPTED. Apply online by clicking on the "Apply" tab for this posting. You can also track the status of your application using the website. All information is subject to verification. We may reject your application at any time during the examination and hiring process, including after appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Utilizing VERBIAGE from the Class Specification and Selection Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED . This examination will remain open until the needs of the service are met. Application filing may be suspended at any time with or without advance notice. Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the requirements. Provide any relevant education, training, and experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, description of work performed and salary earned. If your application is incomplete, it will be rejected. Applications electronically received after 5:00 p.m., PST, on the last day of filing will not be accepted. NOTE: If you are unable to attach required documents, you must fax them to (323) 869-0942 or e-mail the documents to the exam analyst within 15 calendar days of filing online . Please include the exam number and the exam title. SOCIAL SECURITY NUMBER: All applications must enter a valid social security number at the time of filing. Entering anything other than a valid social security number (i.e. 000-00-0000, 111-11-1111. etc.) will result in an automatic rejection of your application. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For Candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID AND PASSWORD: All applicants must file their applications online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record. DEPARTMENT CONTACT Meri Snkhchyan, Exam Analyst (323) 914-8023 msnkhchyan@dhs.lacounty.gov ADA COORDINATOR PHONE: (323) 869-7124 CALIFORNIA RELAY SERVICES PHONE: (800) 735-2922 Closing Date/Time:

Introduction This continuous recruitment will remain open for the calendar year, or until the final filing date, whichever occurs first. The eligible list established from this continuous recruitment will expire by the end of the calendar year. Applicants will be eligible to reapply and take an examination if a new recruitment opens the following calendar year. Applications in this recruitment are screened on a weekly basis. This recruitment may be used to fill both open and promotional vacancies in various County departments as they arise, subject to specific position requirements. In order to qualify for this recruitment, the required degree must be obtained by date of appointment. If you are in your final semester, please apply. *Temporary/Extra Help assignments are limited to working 28 hours per week with a cap of 999 hours or 960 hours for CalPERS retired annuitants in a fiscal year and are not eligible for benefits. Extra-help appointments made from this eligible list may transition to permanent status, should vacancies arise. Upon successful completion of a foreign language proficiency exam, an additional 5% bilingual pay will be paid to employees who use a second language on a regular basis in the normal course of business. Click here for more information on Spanish bilingual opportunities. POSITION INFORMATION Placer County Health and Human Services is currently recruiting for permanent and extra-help/temporary positions in the classification Client Services Practitioner I (Master Degree Social Worker/Clinician). Assignments are in the following services areas within Adult System of Care, Children's System of Care and Public Health divisions: Child Welfare Services Mental Health Substance Use Disorders Homeless Services Employment Older Adult Services Public Health Whole Person Care (physical, behavioral health and social services) Emergency After-Hours/Child Protective Services Response Co-Occurring Diagnosis Criminogenic/Forensic Perinatal Wraparound (Children Services) Adoption/Permanency This is an entry level position and applicants are encouraged to include relevant education and a description of professional social work and/or child welfare experience when responding to the supplemental questionnaire. Your application materials and assignment preference(s) may be used by the hiring authority when selecting candidates to interview. Client Services Practitioners perform a broad spectrum of duties ranging from providing direct services/case management support to those faced with difficult situations, emotional stresses, or significant changes in their lives to clinically diagnosing emotional, behavioral or mental health disorders in individuals. Not only do Client Services Practitioners assist individuals to cope with the situation at hand, they advocate for them and seek out valuable resources and other means of support for the affected person(s). DEFINITION To provide responsible and professional social services and/or clinical treatment of an advanced nature to a variety of clients with identified needs including clients with mental health concerns, diagnosed mentally ill clients, substance abusers and/or clients who are homeless; to provide counseling to individuals and groups; to perform crisis intervention as appropriate; to participate in the development and implementation of various treatment and outreach services; to investigate, supervise and to place minors in need of protective services; to provide outreach engagement; to develop, coordinate and monitor community-based programs; and to function as an integral and supportive member of assigned departmental and multi-disciplinary team(s). DISTINGUISHING CHARACTERISTICS This is the entry level class in the Client Services Practitioner series. This class is distinguished from the journey level by the performance of the more routine tasks and duties assigned to positions within this series. Employees at this level are not expected to perform with the same independence of direction and judgment on matters allocated to the journey level class. Since this class is typically used as a training class, employees may have only limited or no directly related work experience. Employees work under general supervision while learning job tasks. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from a program supervisor or other designated management position. May receive technical and functional supervision from a Senior Client Services Practitioner. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Develop and administer long or short term treatment plans requiring comprehensive professional knowledge with the goal of improving or restoring individual or family functioning; may include clinical treatments and may determine appropriate method of treatment intervention including program modification. Participate in and/or conduct comprehensive individual and family psychosocial assessments for problem identification and diagnosis; determine acuity of need and recommend appropriate program placement; provide crisis counseling to include authorization for 72-hour emergency in-patient admission as necessary. Prepare and present clinical and/or case management documentation for review by multi-disciplinary team; provide on-going consultation and systematic support for the team in its implementation of treatment programs and individual treatment plans and/or case management. Investigate, intervene and provide a variety of professional services to children or other special needs clients, in circumstances in which the client's physical or emotional welfare is involved including cases of neglect, emotional/behavioral problems, physical/mental disabilities, child welfare, court services, or other conditions that may adversely affect the client. Participate in and/or conduct group, family and individual therapy to include marital and/or family counseling as appropriate to effect positive rehabilitation, solutions, and/or life improvements. Provide highly skilled professional services in counseling, adult and child protective services, family services, community organization, social research and related areas. Perform case management duties including treatment plan monitoring, advocacy, referral and linkage to other needed services and crisis interventions; establish and maintain casework records and documents in accordance with departmental and statutory regulations and procedures; and prepare relevant correspondence and reports, including court reports and/or testimony. Provide outreach, education, and professional consultation to the community, the general public, as well as public and private agencies; conduct training workshops and/or presentations to clients, care providers, community groups, referrals, and the general public. Provide operational oversight of residential facilities or community-based programs to include the administration of budgets as assigned; prepare grant proposals and reports and monitor program activities and expenditures. Conduct home visits; transport clients; and assist with client's financial, budget and daily living activities as appropriate. Develop, maintain and participate in an inter-agency and community networking/referral system; evaluate client needs relative to appropriate program referrals; maintain close communication with contract providers and community service agencies to ensure treatment plan and client needs are being met in a successful manner. Build and maintain positive working relationships with co-workers, other County employees, community resources, clients, and the general public utilizing principles of effective customer service. Perform related duties as assigned. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Experience and Training: Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: One year of providing mental health services, social service casework or counseling is desirable. Training: A Master's degree from an accredited college or university with major course work in social work, psychology or counseling, which meets the eligibility requirements for licensure as a Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT) or Licensed Professional Clinical Counselor (LPCC) by the State Board of Behavioral Science Examiners must be obtained by date of appointment. License or Certificate: May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Principles and practices of social work as related to providing mental health, substance abuse services and treatment, child and adult protective services and the multi-disciplinary approach to treatment. Principles and practices used in the development of community-based programs providing treatment and social services. Accepted criteria for clinical diagnosis of emotional and mental disturbances as well as normal and abnormal emotional and mental development to include growth, development and living relationships. Develop and implement community-based programs in treatment and social service; coordinate and monitor program activities to ensure compliance with program outcomes. Principles and practices of casework, including objectives, clinical diagnosis and appropriate documentation. Psychosocial, family, individual and group therapy and counseling treatments and prevention strategies. Physical, social, mental and substance use disorders impact on individual personality and behaviors. Role of social service agencies, both public and private. Legal and regulatory issues related to the operation and delivery of a variety of client services to individuals and groups of all ages and special needs. Crisis intervention and conflict resolution practices, including management of assaultive behavior, and principles of social work related to child protective services and adult services, risk and safety assessments. Standard and accepted investigative and interviewing techniques and methods. Principles used in preparing grant proposals. Modern office procedures, practices and methods as well as designated computer hardware and software and its applications. Standard and accepted English usage, spelling, punctuation, and grammar in both oral and written forms. Ability to: Understand and carry out a variety of complex oral and written instructions in an independent manner. On a continuous basis, know and understand all aspects of the job and observe safety rules and practices; intermittently review work papers, reports and special projects; identify and problem solve client issues; identify and interpret technical and numerical information; observe and problem solve operational and technical policies and procedures; explain applicable department policies and procedures to applicants and clients. On a continuous basis, sit for long periods of time or while driving; intermittently walk, stand, bend, squat, kneel while retrieving or returning files, documents and supplies and making copies; walk, stand, bend, squat, kneel, climb or twist while conducting home/site visits or transporting client; twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone and write or use a keyboard to communicate through written means; see and hear with sufficient acuity to observe and assess physical condition and living environment of client; and lift moderate weight. Identify and conceptualize multiple cause situations and possible consequences; evaluate potential treatment/solutions; determine and initiate most effective course of action. Relate effectively and positively with assigned clients to establish trust and rapport; display empathy. Coordinate and prioritize work and timelines effectively for self and others. Work with various cultural and ethnic groups in a tactful and effective manner. Obtain relevant information through interviews, observations, and the application of standard research methodologies. Perform mathematical calculations accurately to include routine statistical analysis. Use a personal computer and office equipment necessary for successful job performance. Work weekend and evening shifts as needs of program and/or clients require. Establish and maintain effective working relationships with those contacted in the performance of required duties. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to the supplemental questionnaire, the applicant's education, training and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph) and/or be bonded. Additionally, positions in law enforcement classifications, and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list(s) resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please Click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race, color, ancestry, religion, national origin, physical disability (Including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including pregnancy, childbirth and related medical conditions), or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. BENEFITS Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view Professional benefits For more information regarding the benefits Placer County has to offer please visit Placer County's Human Resources website. Closing Date/Time: Continuous

Introduction This continuous recruitment will remain open for the calendar year, or until the final filing date, whichever occurs first. The eligible list established from this continuous recruitment will expire by the end of the calendar year. Applicants will be eligible to reapply and take an examination if a new recruitment opens the following calendar year. Applications in this recruitment are screened on a weekly basis. This recruitment may be used to fill both open and promotional vacancies in various County departments as they arise, subject to specific position requirements. In order to qualify for this recruitment, the required degree must be obtained by date of appointment. If you are in your final semester, please apply. *Temporary/Extra Help assignments are limited to working 28 hours per week with a cap of 999 hours or 960 hours for CalPERS retired annuitants in a fiscal year and are not eligible for benefits. Extra-help appointments made from this eligible list may transition to permanent status, should vacancies arise. Upon successful completion of a foreign language proficiency exam, an additional 5% bilingual pay will be paid to employees who use a second language on a regular basis in the normal course of business. Click here for more information on Spanish bilingual opportunities. POSITION INFORMATION Placer County Health and Human Services is currently recruiting for permanent and extra-help/temporary positions in the classification Client Services Practitioner II (Master Degree Social Worker/Clinician). Assignments are in the following services areas within Adult System of Care, Children's System of Care and Public Health divisions: Child Welfare Services Mental Health Substance Use Disorders Homeless Services Employment Older Adult Services Public Health Whole Person Care (physical, behavioral health and social services) Emergency After-Hours/Child Protective Services Response Co-Occurring Diagnosis Criminogenic/Forensic Perinatal Wraparound (Children Services) Adoption/Permanency This is an entry level position and applicants are encouraged to include relevant education and a description of professional social work and/or child welfare experience when responding to the supplemental questionnaire. Your application materials and assignment preference(s) may be used by the hiring authority when selecting candidates to interview. Client Services Practitioners perform a broad spectrum of duties ranging from providing direct services/case management support to those faced with difficult situations, emotional stresses, or significant changes in their lives to clinically diagnosing emotional, behavioral or mental health disorders in individuals. Not only do Client Services Practitioners assist individuals to cope with the situation at hand, they advocate for them and seek out valuable resources and other means of support for the affected person(s). DEFINITION To provide responsible and professional social services and/or clinical treatment of an advanced nature to a variety of clients with identified needs including clients with mental health concerns, diagnosed mentally ill clients, substance abusers and/or clients who are homeless; to provide counseling to individuals and groups; to perform crisis intervention as appropriate; to participate in the development and implementation of various treatment and outreach services; to investigate, supervise and to place minors in need of protective services; to provide outreach engagement; to develop, coordinate and monitor community-based programs; and to function as an integral and supportive member of assigned departmental and multi-disciplinary team(s). DISTINGUISHING CHARACTERISTICS This is the full journey level class within the Client Services Practitioner series. This class is distinguished from the Client Services Practitioner I by the assignment of the full range of duties. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies within the work unit. Positions in this class are flexibly staffed and are normally filled by advancement from the entry level. SUPERVISION RECEIVED AND EXERCISED Receives direction from a program supervisor or other designated management position. May exercise technical and functional supervision over clerical, technical, para-professional and/or other professional staff. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Develop and administer long or short term treatment plans requiring comprehensive professional knowledge with the goal of improving or restoring individual or family functioning; may include clinical treatments and may determine appropriate method of treatment intervention including program modification. Participate in and/or conduct comprehensive individual and family psychosocial assessments for problem identification and diagnosis; determine acuity of need and recommend appropriate program placement; provide crisis counseling to include authorization for 72-hour emergency in-patient admission as necessary. Prepare and present clinical and/or case management documentation for review by multi-disciplinary team; provide on-going consultation and systematic support for the team in its implementation of treatment programs and individual treatment plans and/or case management. Investigate, intervene and provide a variety of professional services to children or other special needs clients, in circumstances in which the client's physical or emotional welfare is involved including cases of neglect, emotional/behavioral problems, physical/mental disabilities, child welfare, court services, or other conditions that may adversely affect the client. Participate in and/or conduct group, family and individual therapy to include marital and/or family counseling as appropriate to effect positive rehabilitation, solutions, and/or life improvements. Provide highly skilled professional services in counseling, adult and child protective services, family services, community organization, social research and related areas. Perform case management duties including treatment plan monitoring, advocacy, referral and linkage to other needed services and crisis interventions; establish and maintain casework records and documents in accordance with departmental and statutory regulations and procedures; and prepare relevant correspondence and reports, including court reports and/or testimony. Provide outreach, education, and professional consultation to the community, the general public, as well as public and private agencies; conduct training workshops and/or presentations to clients, care providers, community groups, referrals, and the general public. Provide operational oversight of residential facilities or community-based programs to include the administration of budgets as assigned; prepare grant proposals and reports and monitor program activities and expenditures. Conduct home visits; transport clients; and assist with client's financial, budget and daily living activities as appropriate. Develop, maintain and participate in an inter-agency and community networking/referral system; evaluate client needs relative to appropriate program referrals; maintain close communication with contract providers and community service agencies to ensure treatment plan and client needs are being met in a successful manner. Build and maintain positive working relationships with co-workers, other County employees, community resources, clients, and the general public utilizing principles of effective customer service. Perform related duties as assigned. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Experience and Training: Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: Two years of responsible casework or clinical experience performing duties similar to a Client Services Practitioner I with Placer County. Training: A Master's degree from an accredited college or university with major course work in social work, psychology or counseling which meets the eligibility requirements for licensure as a Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT) or Licensed Professional Clinical Counselor (LPCC) by the State Board of Behavioral Science Examiners. License or Certificate: May require possession of a State of California license as a Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), or Licensed Professional Clinical Counselor (LPCC). KNOWLEDGE, SKILLS, AND ABILITIES Client Services Practitioner I Knowledge of: Principles and practices of social work as related to providing mental health, substance abuse services and treatment, child and adult protective services and the multi-disciplinary approach to treatment. Principles and practices used in the development of community-based programs providing treatment and social services. Accepted criteria for clinical diagnosis of emotional and mental disturbances as well as normal and abnormal emotional and mental development to include growth, development and living relationships. Develop and implement community-based programs in treatment and social service; coordinate and monitor program activities to ensure compliance with program outcomes. Principles and practices of casework, including objectives, clinical diagnosis and appropriate documentation. Psychosocial, family, individual and group therapy and counseling treatments and prevention strategies. Physical, social, mental and substance use disorders impact on individual personality and behaviors. Role of social service agencies, both public and private. Legal and regulatory issues related to the operation and delivery of a variety of client services to individuals and groups of all ages and special needs. Crisis intervention and conflict resolution practices, including management of assaultive behavior, and principles of social work related to child protective services and adult services, risk and safety assessments. Standard and accepted investigative and interviewing techniques and methods. Principles used in preparing grant proposals. Modern office procedures, practices and methods as well as designated computer hardware and software and its applications. Standard and accepted English usage, spelling, punctuation, and grammar in both oral and written forms. Ability to: Understand and carry out a variety of complex oral and written instructions in an independent manner. On a continuous basis, know and understand all aspects of the job and observe safety rules and practices; intermittently review work papers, reports and special projects; identify and problem solve client issues; identify and interpret technical and numerical information; observe and problem solve operational and technical policies and procedures; explain applicable department policies and procedures to applicants and clients. On a continuous basis, sit for long periods of time or while driving; intermittently walk, stand, bend, squat, kneel while retrieving or returning files, documents and supplies and making copies; walk, stand, bend, squat, kneel, climb or twist while conducting home/site visits or transporting client; twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone and write or use a keyboard to communicate through written means; see and hear with sufficient acuity to observe and assess physical condition and living environment of client; and lift moderate weight. Identify and conceptualize multiple cause situations and possible consequences; evaluate potential treatment/solutions; determine and initiate most effective course of action. Relate effectively and positively with assigned clients to establish trust and rapport; display empathy. Coordinate and prioritize work and timelines effectively for self and others. Work with various cultural and ethnic groups in a tactful and effective manner. Obtain relevant information through interviews, observations, and the application of standard research methodologies. Perform mathematical calculations accurately to include routine statistical analysis. Use a personal computer and office equipment necessary for successful job performance. Work weekend and evening shifts as needs of program and/or clients require. Establish and maintain effective working relationships with those contacted in the performance of required duties. Client Services Practitioner II In addition to the qualifications for Client Services Practitioner I: Knowledge of: Policies and practices of County's Health and Human Services Department as it relates to assigned program area and client services. Community and consultative resources available, both public and private. Pertinent federal, state and local statutes and regulations governing public health and welfare services. Ability to: Develop appropriate treatment plans for a variety of client needs and situations. Perform a variety of professional duties in an independent manner to include all levels of problem-solving and decision-making models. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to the supplemental questionnaire, the applicant's education, training and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph) and/or be bonded. Additionally, positions in law enforcement classifications, and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list(s) resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please Click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race, color, ancestry, religion, national origin, physical disability (Including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including pregnancy, childbirth and related medical conditions), or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. BENEFITS Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view Professional benefits For more information regarding the benefits Placer County has to offer please visit Placer County's Human Resources website. Closing Date/Time: Continuous

Description: POSITION: The Department of Social Work at California State University, Stanislaus invites applications for the position of Assistant Field Coordinator to the Hybrid Program. This is a part-time faculty appointment in our MSW Program, beginning Summer 2020. The Assistant Field Coordinator is responsible for assisting the MSW Field Coordinator in leading and managing the field education programming for the MSW Hybrid Program. The Assistant Field Coordinator has responsibility for supporting the administration of the field sequence in the Department of Social Work-Hybrid Program and to ensure that the sequence is consistent with the MSW Program's mission, goals, and objectives and that it meets the Council on Social Work Education accreditation standards. The Assistant Field Coordinator is a part-time, 12-month, lecturer position. Workload assignments include directing hybrid practicum-related activities and teaching courses consistent with qualifications. The Assistant Field Coordinator serves as an on-going member of the MSW Hybrid Committee and MSW Field Committee. MINIMUM QUALIFICATIONS: • Master of Social Work degree • Three years post-MSW practice experience • Understanding of the service systems, social and cultural issues in the central California region • Demonstrated commitment to the pursuit of social justice • Familiarity with approaches to supervision • Understanding of the importance of partnerships between the MSW program and community social service agencies • Ability to establish networks and collaborate effectively with university, community and agency personnel at the local and state level. • Awareness of the National Association of Social Work practice standards • Ability to prioritize and manage volume of work • Basic computer and software knowledge and skills PREFERRED QUALIFICATIONS: A potential candidate's consideration will be enhanced by evidence of: • Clinical Social Work License • Experience as a Social Work Field Instructor/Liaison • Academic teaching or social service training experience • Interest and competence in teaching and mentoring a diverse student population • Experience with online pedagogy • Knowledge of current trends and issues impacting digital learning in higher education • Ability to coordinate many varied academic and field education responsibilities, work under pressure, meet deadlines and adjust priorities • Familiarity with the Council on Social Work Education accreditation standards and competency-based education • Skills with and/or ability to learn computer systems and software, and multimedia skills HOW TO APPLY & DEADLINE: A complete application must include an application letter qualifying your interest and preferences for courses to teach. Applications must include names, addresses and telephone numbers of references, a current vita and unofficial copies of college transcripts. To apply for this position, please click the "Apply Now" button on this page. If you have questions regarding the position, please contact: Dr. Margaret Tynan, Chair Department of Social Work College of Education, Kinesiology and Social Work California State University, Stanislaus One University Circle Turlock, CA 95382 mtynan@csustan.edu (209) 664-6717 COMPENSATION: Commensurate with qualifications and experience. As a member of the 23-campus CSU System, we offer an extremely competitive benefits package. ABOUT THE DEPARTMENT and THE COLLEGE: The Master of Social Work Program at California State University, Stanislaus is administered and governed as a graduate Department within the College of Education, Kinesiology, and Social Work. The Program is fully accredited by the Council on Social Work Education. The focal concern of the Program is to prepare professional social workers capable of utilizing an integrative practice framework to engage with diverse populations to advance social justice. To learn more about us, visit our Web site at: http://www.csustan.edu/Social_Work/index.htm CAMPUS & AREA: California State University, Stanislaus serves the San Joaquin Valley and is a critical educational resource for a six-county region of approximately 1.5 million people. The University is fully committed to creating a culture of diversity and inclusion - one in which every person in the University community feels safe to express their views without fear of reprisal. Widely recognized for its quality academic programs, the University has 10 nationally accredited programs and 662 faculty members. 94 percent of full-time faculty holds doctorates or terminal degrees in their fields. The University offers 43 undergraduate majors, 16 master's programs, 7 post-graduate credentials, a doctorate in education and serves more than 10,000 students. New instructional facilities have been built for the unique pedagogy of professional programs, laboratory sciences and performing arts. Stanislaus State continues to receive national recognition with its ranking as one of the best 384 colleges in the nation by The Princeton Review. The University was one of 12 public universities in the nation to be recognized by the American Association of State Colleges and Universities for demonstrating exceptional performance in retention and graduation rates. In addition, U.S. News and World Report ranks Stanislaus State in its top 10 among public universities in the West, while Washington Monthly honored Stanislaus State as the West's No. 1 university for the money. Stanislaus State also is recognized as a Hispanic-Serving Institution (HSI) by the U.S. Department of Education. CSU Stanislaus values shared governance: Handbook statement on shared governance EQUAL EMPLOYMENT OPPORTUNITY The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. You can learn more about federal equal employment opportunity protections by accessing the Department of Labor's notices: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf and http://www.dol.gov/ofccp/regs/compliance/posters/pdf/Supplement_English.pdf. Individuals with disabling conditions who require accommodation during the recruitment process may contact the ADA Coordinator at (209) 667-3159. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. MANDATED REPORTER PER CANRA The person holding this position is considered a 'mandated reporter' under the California Child Abuse And Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised July 21, 2017, as a condition of employment. CLERY ACT DISCLOSURE In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, Stanislaus State annually posts the Campus Security Report. The annual report includes statistics for the previous three years concerning reported crimes that occurred on campus; in certain off-campus buildings or property owned or controlled by Stanislaus State; and on public property within, or immediately adjacent to and accessible from the campus. The report also includes institutional policies concerning campus security, such as alcohol and drug use, crime prevention, the reporting of crimes, and sexual assault. You can obtain a copy of this report at: https://www.csustan.edu/annual-campus-security-report . Or you may request a printed copy by calling: (209) 667-3572; fax: (209) 664-7011; or email: compliance@csustan.edu. Information regarding campus security reports at other locations can be found at: https://ope.ed.gov/campussafety/#/ CRIMINAL BACKGROUND CLEARANCE NOTICE The university requires a criminal and/or child abuse background check to be completed for many of its new employees, current employees seeking promotional or transfer opportunities, and current employees assigned new duties. Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. Failure to consent to any background check will disqualify an applicant from further consideration. Additionally, an applicant who fails to provide the necessary information or who provides false or misleading information may also be disqualified from further consideration. Later discovery of false or misleading information related to the background check may result in the offer of employment being withdrawn or subject the employee to disciplinary action, up to and including termination. Closing Date/Time: Open until filled

Description The County of SanMateo,Office of Public Safety Communicationsislooking for positive, professional, mature, enthusiastic, flexible, and responsible individuals for 911 CommunicationsCalltaker positions. 911 Calltakers perform a variety of telephone and computer aided operational duties in performing call taking of law enforcement, fire, and emergency medical dispatch (EMD) calls, and other public service agency calls including non-emergency and business-related calls. 911 Communications Calltaker is an entry level classification. It is distinguished from 911 Communications Dispatcher I in that latter also performs radio responsibilities in addition to call taking. Additionally, the incumbent in the 911 Communications Dispatcher I is expected to learn the more difficult or responsible duties typically assigned to the position in the next higher class of 911 Communications Dispatcher II. In order to promote to the 911 Communications Dispatcher Series, incumbents in the 911 Communications Calltaker classification must apply for the position when it is available and successfully pass recruitmentand examination for said position. To be considered for this position, you must have: Completed the POST Entry-Level Dispatcher Selection Test Battery (POST Dispatcher Test) with a minimum T-score of 48 within one year of date of application OR taken and passedthe 'CritiCall'exam withinone year of date of application. All applicants are responsible for obtaining and submitting their own test scores at the time of application.For candidates seeking alocal resource for testing, please contact TheSouth Bay Regional Public Safety Training Consortium (The Academy) at www.theacademy.ca.gov and self-enroll to take the required test prior to applying for this position.Test dates are limited so please contact The Academy as soon as possible. South Bay Regional Public Safety Training Consortium San Mateo, CA: 650-574-6466 San Jose, CA: 408-270-6458 Please note, you must register online at www.theacademy.ca.gov for a test session. NOTE: The Dispatch Academy certification does NOT satisfy the testing requirement. For more information about the County of San Mateo Office of Public Safety Communications, visit our website at http://911.smcgov.org . Qualifications Education and Experience: Any combination of education and experience that would likely provide the knowledge, skills and abilities is qualifying. A typical way to qualify is a minimum of one year experience with customer service contact. Knowledge of: English language, spelling, grammar and punctuation. Customer service and interpersonal communications principles. Computer operation and use in office and Communications Center environments. Basic principles in communicating by means of face-to-face contact, telephone and/or data terminals. Various resources within the County in order to provide referrals to the public and public safety agencies. Skill/Ability to: Speak, read and write English clearly. Communicate clearly and concisely, in English, both orally and in writing. Comprehend, interpret, relay and document information via telephone, computer software/ data terminals or other related technology. Screen and interpret general data and filter relevant information. Learn and operate Computer Aided Dispatch (CAD) Systems and other related technology. Read and interpret various mapping devices and relaying pertinent information. Work under pressure, exercising good judgment and common sense while making sound decisions in emergency situations. Perform multiple tasks simultaneously in a fast-paced work environment. Listen, understand and relay of information via telephone and in person. Remain calm and controlled under stressful periods while projecting a professional demeanor. Establish and maintain positive and courteous working relationships with customers, the community and co-workers. Work with the Communications Center team while maintaining assigned job responsibilities and duties. Anticipate and adapt to fluctuating workloads in the Communications Center. Communicate and receive constructive feedback and opinions to affect change. Access and refer to information using available resources. Read, interpret, understand and follow written and oral instructions and/or information. Remain seated for long periods of time. Read and interpret text/data on electronic screen or computerprintouts and variety of maps. Hear in a noisy environment while communicating via telephone or face to face. Other requirements of the position: Successfully complete a pre-employment medical examination and be subject to polygraph testing. Follow strict drug use standards and guidelines. Possess good moral character and psychological suitability as determined by a thorough background investigation, including fingerprinting and psychological evaluation. Be willing to work day, swing, nights, rotating, holiday, and weekend shifts. Be willing to work 12 to 16 hours per day. Be willing to accept overtime assignments, including last minute spontaneous mandatory assignments. Application/Examination Anyone may apply. Proof of completion of either the POST Dispatcher Test with a minimum T-Score of48 OR passing scores on the "CritiCall"exam within the last year must be attached at the time of application. Responses to the supplemental questions must also be submitted. A resume will not be accepted as a substitute for the required application materials. This is a continuous recruitment which may close at any time. The final filing date will be posted five days in advance on this job announcement. Apply immediately. This recruitment is open on a continuous basis and selections may be made at any time within the process. Applications for this position will only be accepted online. If you are currently on the County's website, you may click the 'Apply' button. If you are not on the County's website, please go to https://jobs.smcgov.org to apply. All exams will be given in San Mateo County, California, and applicants must participate at their own expense. At the County of San Mateo, we welcome and celebrate the diversity of our employees, and strive to create a workplace where they feel valued every day. County of San Mateo is proud to be an Equal Opportunity Employer. HR Contact:Mandy Singh(03032020) (911 Communications Calltaker)

Description: 496895 - Retention Specialist - Student Service Professional III Academic Affairs - University Advising Open Until Filled. If you wish to apply for this position, please copy and paste the link into your browser: https://jobs.calpoly.edu/en-us/job/496895/retention-specialist-ssp-iii Closing Date/Time: Open until filled

Introduction JFD: BRFSS Bilingual Interviewer (Temporary) Working Title: Bilingual Telephone Interviewer Location: Center for Health Statistics PIN #: Multiple positions This posting will be used to fill multiple positions. Please be advised that applications will periodically be considered, as such this position could be filled any time before the closing date. Salary: The hiring rate established for this position is $11.16 per hour This position is required to work some evenings and weekends. Description: This position collects data on personal behaviors that affect health by administering and entering health surveillance data collected through telephone surveys (including but not limited to the Oklahoma Behavioral Risk Factor Surveillance System (BRFSS)). Duties include, but are not limited to: Conducting telephone surveys; verifying accuracy of completed surveys Education and Work Experience: Requirements consist of a high school diploma or GED PLUS one year of clerical office experience. This position has preferred qualifications: Bilingual Speaker in English and Spanish, ability to communicate verbally and in writing with English/Spanish speaking respondents Applicants who demonstrate they possess the minimum qualifications (education and experience requirements) and the preferred qualification will be given additional consideration during the interview process. Knowledge, Skills and Abilities: Requirements include knowledge of office methods and procedures; of telephone procedures and standard business communications; of grammar, punctuation, spelling, and basic mathematics. Skill is required to operate office machines including computers/PCs. Ability is required to follow oral and written instructions; to independently follow established protocols, encourage respondents to answer questions, probe and clarify if needed and to establish and maintain effective working relationships with others. NOTES REQUIREMENTS: If education, certification or licensure is required to meet qualifications, applicants must provide documentation at the time of interview. All applicants are subject to a background check and must be legally authorized to work in the United States without visa sponsorship. FOR ADDITIONAL INFORMATION ABOUT WORKING AT THE OKLAHOMA STATE DEPARTMENT OF HEALTH CLICK HERE Please read instructions carefully and include all required documents when you submit your application. No additional information will be accepted after the application has been submitted. Conclusion Veteran's Preference Points Apply only for initial appointment in the Classified Service. Closing Date/Time: Continuous

Announcement Number: 666311809 FRONT DESK RECORDING CLERK Non -Classified NEVADA STATE SENATE CARSON CITY, NV Salary Range: Daily Rate: $146.75 - 227.66 Hourly Rate: $18.3438 - $28.4572 During the Legislative Session, beginning February 1, 2021, and ending May 31, 2021, Senate Session staff is paid a daily rate, seven days per week. Prior to Session convening and after Session has ended, staff is paid an hourly rate for actual hours worked. The Daily-Rate Range reflects retirement contributions by Employee and Employer. EMPLOYMENT BEGINS: January 4, 2021. Recruitment Open To: All qualified applicants. EOE/ADA/AA. APPLICATIONS WILL BE ACCEPTED THROUGH: August 31, 2020. INTERVIEWS: Successful applicants will be contacted for interviews. THE POSITION: The Front Desk Recording Clerk produces a detailed Daily Agenda for Senate Floor Sessions based on information provided by the Secretary of the Senate to conduct necessary Chamber business during a legislative day and transcribes Senators' remarks during Senate Floor Sessions for Senate Journals. The Front Desk Recording Clerk records all official actions taken on measures during a Senate Floor Session, including precise times when Session commences, recesses, and adjourns for the Senate Daily Journal. TO QUALIFY: Applicant must have a high school diploma or the equivalent and experience which meets the job qualifications necessary to perform the job. For the detailed job description and qualifications see: https://www.leg.state.nv.us/App/CareerOpenings/Postings/LCB/Front%20Desk%20Recording%20Clerk%2020 21.pdf The following information is required: 1. Cover Letter 2. Nevada Senate Employment Application https://www.leg.state.nv.us/App/CareerOpenings/Postings/LCB/Senate_Employment_Application _2020.pdf 3. Résumé 4. Supplemental Questionnaire for Senate Staff https://www.leg.state.nv.us/App/CareerOpenings/Postings/LCB/Senate%20Supplemental%20Questionn aire_2021%2007-02-20.pdf Applications will not be considered complete until all requested information has been submitted to the Senate Office by August 31, 2020. SUBMIT ALL REQUIRED INFORMATION ELECTRONICALLY BY EMAIL TO: Claire J. Clift Secretary of the Senate claire.clift@sen.state.nv.us For further information, call (775) 684-1400 The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. Closing Date/Time: 8/31/20