42 Customer Service jobs

***PART-TIME JOB OPPORTUNITY*** RECREATION SPECIALIST - FACILITY ATTENDANT HIRING DEPARTMENT: Parks & Recreation WORK LOCATION: Centre Concord, 5298 Clayton Road, Concord 94521 Centre Concord is a community center that is used for various activities, from small group use such as preschool programs and recreation classes, to large group use such as parties, trainings, and fundraisers. The facility can accommodate up to 400 attendees with full use of the ballroom space. HOURS: 15-20 hours per week, mostly weekends with some weekday evenings, possible holidays. Hours are flexible. SALARY: Starting at $12.80/Hour FINAL FILING DATE: May 10, 2019 THE IDEAL CANDIDATE : The Ideal Recreation Specialist Candidate is someone who: Possesses excellent customer service skills; Is both a team player, but also works well independently; Is someone who is detail oriented; Is someone who is flexible, yet dependable; and Is someone who is reliable and responsible Examples of duties include, but are not limited to: THE POSITIONS : The City of Concord's Parks & Recreation Department is looking for a friendly, customer service-oriented team player to join our recreation team at Centre Concord as one of our next Recreation Specialists. The Recreation Specialist will play an integral part of the facility rentals administration at Centre Concord, and will work as a team member of the Set-up Crew, or as a Center Representative. The part time positions offer sick leave after 90 days. There are no medical benefits. Recreation Specialist - Facility Attendant (Setting Up Crew) The Set Up Crew position requires heavy lifting and performs general custodial duties. This individual will have the ability to understand and carry out written and verbal instructions effectively and efficiently. RESPONSIBILITIES MAY INCLUDE, BUT ARE NOT LIMITED TO: Reading and following instructions for room set ups; Completing room set ups and breakdowns, including all furniture and equipment; Moving heavy equipment; moving tables, chairs, dance floor panels, podiums, etc.; Working as a member of a team to complete all tasks assigned; Paying close attention to detail; Custodial duties include: mopping dance floor, cleaning trash lids, vacuuming carpet, taking out trash; and Securing the building. Recreation Specialist - Facility Attendant (During Event) The Center Representative position will be the main contact to customers during classes, programs, and events. This individual will provide a high level of support for program participants and renters by being highly visible and responsive to customer needs. RESPONSIBILITIES MAY INCLUDE, BUT ARE NOT LIMITED TO: Opening and closing the facility as scheduled for use; Having strong working knowledge of the facility emergency procedures and the notification process; Spot cleaning restrooms, restocking supplies, monitoring trash, and cleaning floor spills by sweeping, mopping, vacuuming, etc.; Completing room set-ups and breakdowns including furniture and equipment, for classes and events; Conducting visual inspections of the facility every 30 minutes, ensuring that all policies and procedures are being adhered to and enforced, and that all safety and cleanliness standards are being met; Responding to questions, complaints, and emergency situations; taking appropriate courses of action; Notifying the supervisor when any safety concerns, facility issues, and event problems arise; and Communicating with class instructors and customers attending classes. Qualifications: Any combination equivalent to experience and education that would likely provide the relevant knowledge and abilities would be qualifying. Generally, this will require: Education High school diploma or GED. Experience One or more years' experience in a customer service driven field is desirable. Other requirements Must be at least 18 years of age. Must be able to lift/move 50-60 pounds. SELECTION PROCEDURES To apply for this position, please complete the online application at www.cityofconcord.org All applications will be screened in relation to the criteria outlined above. Only those candidates who best meet the qualifications will be invited to interview. Other: FOR ADDITIONAL INFORMATION Please contact Raquel Diaz, Program Coordinator, at (925) 671-3324 or Raquel.diaz@cityofconcord.org Closing Date/Time:

Introduction Located in the beautiful Sonoran Desert, Scottsdale, Arizona is bordered by Phoenix to the west and the McDowell Mountains on the east. Scottsdale is annually rated among the nation's most desirable communities to live in, visit and do business in. Check out more about Scottsdale . About The Position Lifeguards and swim instructors provide supervision and instruction to various age groups in swimming and diving activities, and ensure the safety of patrons in the swimming area. Lifeguards and swim instructors also may be assigned cashier duties. Please note: Due to this position being part-time, the classification is unclassified, meaning it is at-will and serves at the discretion of the City. Selection Process Applicants whose education, training and experience most closely meet the needs of the position may be invited to participate in a selection process to include a panel interview and a skills assessment. Successful candidates will receive a post-offer, pre-employment background screening to include: Fingerprinting (if over 18 at time of hire) Criminal Background screening for the past 7 years (if over 18 at time of hire) Drug Screening Lifeguards/Cashiers must be at least 15 years of age at time of hire. Instructors must be at least 16 years of age at time of hire. This recruitment process will be used to fill part-time positions at all four aquatic centers as needed. The starting rate of pay is $11.28 per hour; additional compensation may be applied dependent upon years of experience and/or certifications. It is important to list all lifeguard certifications and licenses in theCertificates and Licenses field on the application; incomplete applications will not be forwarded to the hiring manager for consideration. Click here for information on pool locations. Click here for information on becoming a lifeguard. Applicants who do not have a lifeguard certification are required to successfully complete the StarGuard Lifeguard Certification class to be eligible to apply. The City of Scottsdale offers this class and registration is required. Click here to register for StarGuard Lifeguard Class and Starfish Swim Instructor Class. Minimum Qualifications Education and Experience: Cashier: Must be 15 years of age at the time of hire. Other combinations of education and experience which provide knowledge, skills, and abilities required to perform the work may be accepted. Lifeguard: Must be a minimum of 15 years of age at the time of hire. Instructor: Must be a minimum of 16 years of age at the time of hire. Licensing, Certifications, and Other Requirements: Must possess and maintain a Cardiopulmonary Resuscitation (CPR) certification prior to the start date. Current certifications must be shown at the time of interviews. Lifeguard must possess a current StarGuard Lifeguard certification OR current American Red Cross Lifeguard Training/First Aid and American Red Cross CPR/AED for the Professional Rescuer certifications. Instructor must possess a current Starfish Swim Instructor certification and acurrent StarGuard Lifeguard Certification OR American Red Cross Water Safety certification, Lifeguard Training/First Aid, and American Red Cross CPR for the Professional Rescuer certifications or current. Other pertinent licenses and/or certifications may be required of some positions depending on division/department/service assignment. Essential Functions Performs duties and responsibilities commensurate with assigned functional area within a division(s) which may include, but are not limited to, any combination of the following tasks: Cashier Answers phones. Operates cash register, accurately handles cash, follows prescribed cash handling procedures. Enters data on computer, completes records and reports. Provides quality customer service. Use the computer to work with CLASS and Point of Sale programs. Roves/maintains security and safety of facilities and parks throughout shift. Lifeguard Sits in stationary lifeguard chair. Moves and stands to observe swimmers in the pool and on the pool deck for accidents occurring in the water, on the deck, or on the diving equipment. Enters swimming pool to rescue persons in trouble. Participates in on-going training. Performs safety checks of pool equipment and pool areas. Enforces policies, rules, regulations, and ordinances governing the conduct of people using the swimming pool and pool deck area. Performs rescue and administers artificial respiration, CPR, and first aid. Instructor Demonstrates skills and helps class participants learn to swim. Performs administrative duties related to classes such as registration, public relations, and completes records and reports. Performs other duties as assigned. Work Environment/Physical Demands The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position or that an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Most work is performed in a swimming pool environment with occasional work performed in a fitness center, outdoor park, or office environment. Sit in stationary lifeguard chair for long periods of time and moves around on deck to make observations. Concentrate on and complete tasks in the presence of distractions. Observe swimmers in and around the pool. Lift dead weight usually exceeding 50 pounds. Exposure to the sun, pool chemicals, dust, grease, noise, inclement weather, temperature extremes, and unpleasant odors. Work in chemically treated swimming pool water and in direct sunlight. Lift equipment weighing up to 50 pounds on a daily basis. Lift arms above shoulder level. Click here to review the entire job description. The City of Scottsdale reserves the right to change this process at any time. EQUAL EMPLOYMENT OPPORTUNITY : It is the policy of the city to provide employment opportunities to all persons based solely on ability, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity or disability.When advised, reasonable accommodations will be made in order for an "otherwise qualified applicant" with a disability to participate in any phase of the recruitment process. Please contact Human Resources to request an accommodation. Persons with a disability may request a reasonable accommodation by contacting HR Receptionist at (480) 312-2491. Requests should be made 24 hours in advance or as early as possible to allow time to arrange the accommodation. For TTY users, the Arizona Relay Service (1-800-367-8939) may contact HR Receptionist at (480) 312-2491. This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change. Closing Date/Time: 12/23/2019 11:59 PM Arizona

DESCRIPTION Accepting online applications only. Apply online beginning on July 22, 2019 through 4:30 p.m., August 2, 2019. EXAMPLES OF DUTIES Under general supervision, terminates natural gas supplies of customers having delinquent accounts; makes decisions on actions to be taken in unusual or hardship cases; uses tact and discretion in dealing with customers; cleans, paints, inspects, maintains and repairs all types of apparatus used in natural gas distribution; installs and adjusts gas meters, regulators, and other apparatus employed in the distribution of gas; adjusts customer appliances; investigates and repairs leaks on gas distribution apparatus and appliances; reads, calculates and records gas meter consumption; turns gas and water services on and off; reports unsafe conditions and illegal connections; investigates consumers complaints; writes legible and accurate reports of work performed; operates hand-held computers and computer terminals; receives calls from customers and dispatch personnel; operates a City vehicle incidental to primary assignment; and performs other related duties as required. REQUIREMENTS TO FILE Six months of recent, paid, full-time equivalent experience involving extensive use of hand and power tools along with the application of mechanical concepts to perform daily job activities. Additional Requirements to File: Ability to: Deal tactfully and effectively with customers. Perform problem-solving mathematical computations. Write in a neat and legible manner with proper spelling. Learn to operate a computer and two-way radio. Ability to lift up to 75 pounds and move heavy objects up to 50 pounds and to work from heights with or without reasonable accommodation. Willingness to: Work shifts, irregular hours, weekends, holidays, or stand-by rotations as needed. Work in an office environment when necessary. Enter confined spaces. Normal color perception and hearing. Must obtain U.S. Department of Transportation Natural Gas Pipeline Operator Qualification Certification for Pipeline assigned tasks prior to completion of the probation period. Candidates will be required to participate in random drug testing in accordance with Pipeline and Hazardous Materials Safety Administration (PHMSA) regulation 49 CFR Part 199 and Department of Transportation (DOT) regulation. A valid motor operator's license and a current DMV driving record is required by hiring department at the time of the selection. DESIRABLE QUALIFICATIONS: Typing and knowledge of Microsoft computer applications; recent plumbing and heating experience; customer service experience; field work experience. SELECTION PROCEDURE EXAMINATION WEIGHTS: Application Packet.......................................Qualifying Occupational Written Test.............................Qualifying (Battery operated calculators are permitted) A minimum rating of 70 must be attained on the written examination in order to be placed on the eligible list. The Written exam is tentatively scheduled for week of August 26, 2019. If you have not received notification by August 19, 2019, please contact the Civil Service Department at (562) 570-6202. In support of the City's Language Access Policy, bilingual skills (Spanish, Khmer, or Tagalog) are desirable for some positions interacting with the public. This information is available in an alternativeformat by request at (562) 570-6202.If special accommodation is desired, please contact the Civil ServiceDepartment two (2) business days prior to the test at (562) 570-6202.For hearing impaired, call (562) 570-6638. An Equal Opportunity Employer. J.O.B. L07AN-19 SV/GFSR 8/7/19Closing Date/Time: 8/2/2019 4:30 PM Pacific

Position Summary Position Summary: Obtains Demographics, Insurance Information and Signatures from Patients; Receives Authorization Form and Obtains Authorizations; Places ID Bracelets on Patients' Wrists; Collects Payments and Discharges Patients. **This Per-Diem posting is for thefollowing, but not limited to location(s)*** - Centennial: 5785 Centennial Center Blvd.; - Enterprise: 1700 Wheeler Peak Drive Job Requirement Distinguishing Characteristics: This is the first level of a three level admitting/discharge series. The Admitting/ Discharge Representative is distinguished from the Admitting/Discharge Specialist in that incumbents do not perform lead duties and do not have the same range of duties and responsibilities. Education/Experience: Equivalent to graduation from high school and one (1) year of experience in admissions in a hospital or medical office setting. Licensing/Certification Requirements: None required. Age Specific Requirements: Individual must be able to demonstrate the knowledge and skills necessary to assess the needs of and provide services appropriate to the age of the patient/client served on the assigned unit/department. The individual must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient status and interpret the appropriate information needed to identify each patient's requirements relative to their age-specific needs and to provide the care needed as described in the area's policies and procedures. Additional and/or Preferred Position Requirements Preferred: One year recent experience (within the last 5 years) working in a fast paced Primary Care/Urgent Care Clinic - with a Focus on Front Office Skills. The Per Diem will be Cross-Trained in PC and QC : -Registrations - Scheduling Appointments - InsuranceVerification -Collecting Patient Co-Pays -Cashiering and drawer balancing reconciliation skill Knowledgeable of Nevada Worker Compensation and the C4 Completion Process. Experience with EHR-EPIC Must be well versed in Medicare & Medicaid both FFS and HMOplans Knowledge, Skills, Abilities, and Physical Requirements Knowledge of: Office theories and principles; medical terminology; insurance carriers and reimbursement schedules; basic math; medical and insurance terminology; department and hospital safety practices and procedures; patient rights; infection control policies and practices; handling, storage, use and disposal of hazardous materials; department and hospital emergency response policies and procedures; age specific patient care practices. Skill in: Performing basic mathematical computations; using computers and related software applications; using standard office equipment such as phones, copiers and facsimiles; typing and ten key; establishing and maintaining effective working relationships with all personnel contacted in the course of duties; communicating with a wide variety of people from diverse socio-economic and ethnic backgrounds under stressful conditions; effective, efficient and safe use of equipment. Physical Requirements and Working Conditions: Mobility to work in a typical office setting and use standard office equipment; stamina to remain seated for long periods of time; vision to read printed materials and a VDT screen; hearing and speech to communicate in person and over the telephone. Strength and agility to exert up to 10 pounds of force occasionally and/or an eligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this classification. Closing Date/Time: 7/29/2019 5:00 PM Pacific

THE POSITION THIS JOB POSTING WILL AUTOMATICALLY CLOSE UPON THE RECEIPT OF500 APPLICATIONS OR AT THE FINAL FILING DEADLINE, WHICHEVER OCCURS FIRST To perform difficult and complex technical public contact and record keeping work related to billings, taxes, fees, and services; processes transactions and independently resolves problems related to complaints and inquiries according to established City standards and procedures. This is the advanced-journey level class in the Customer Service series. The Customer Service Specialist class works under minimal supervision, and is considered the technical expert of the series having the knowledge and authority to handle issues beyond the first attempts of lower-level Customer Service staff. The Customer Service Specialist level may be assigned to lead lower-level Customer Service staff. This class is distinguished from the Customer Service Supervisor class in that the latter is the full supervisory class, responsible for a customer service unit, operation, or special program. This class is distinguished from the Customer Service Representative class in that the latter is the journey-level class in the series where incumbents work under immediate supervision. General supervision is provided by a Customer Service Supervisor or higher-level management staff. The Customer Service Specialist may provide lead direction as assigned. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide lead supervision of staff, and adjust work schedules and assignments as needed to ensure adequate coverage of telephone and public counter operations; assist supervisor in overseeing the completion of daily assignments and special projects. Represent the City and the department to the public, callers, and visitors in a professional and effective manner over the telephone and at a public counter; answer and respond to a high volume of phone calls; follow general customer service policy and procedure. Interact with customers to respond to complaints and inquiries; contact customers as needed regarding service accounts, fees, licenses, permits, and service level; assist staff in the resolution of complex and difficult customer service problems; transfer call, and/or direct callers to department/unit as requested. Calculate and collect payments for various City services, and ensure all requirements are met; initiate billing; collect opening, current, and closing payments and fees; perform collection efforts on delinquent accounts for City services; complete refund request; and calculate and process claims on bankrupt and deceased creditors; interface with department staff as needed. Research and retrieve information, and analyze accounts to reconcile errors and modify account transactions; review and interpret billing statements; authorize the removal of penalties and issuance of credits or refunds; and recommend extensions on delinquent accounts; correct service records and repair orders received from field crews. Make change and issue receipts; pro-rate accounts for established, changed or stopped service; prepare documents for recording and transmitting fees received; maintain daily balances; input debit applications and cancellation information to customer accounts. Perform a variety of general accounting duties, including accounts receivable, accounts payable and bank deposits; verify accuracy of checks, payment cards and bank deposits; locate, gather and compile information regarding payments received without payment cards to identify account to be credited; maintain petty cash, daily cash and daily revenue records; and submit daily records; and maintain files and records. Perform specialized work involving independent judgment, including database maintenance and customer information billing system activities, as required; update databases to reflect relevant legal information; research and compile information and data for statistical and financial reports/charts from oral direction, rough draft, forms, copy, or notes; maintain a variety of statistical records; and check and tabulate statistical data; perform notary services. Calculate required fees in accordance with established policies; calculate, issue and collect payments for various service accounts; ensure accuracy, and all other requirements are met; issue licenses and other business related citations Prepare and enter a variety of detailed commands into a computer in order to set parameters for a variety of billing services and reports; produce account statements; prepare backup files for protection of a department database; and update official City maps and records as required. Utilize various systems to locate information, retrieve, research and review; determine the status of accounts and conditions; create or make adjustments to service requests; route work requests, follow-up and monitor posting of labor and materials billing; operate 2-way radio or other telecommunication device. Create or make adjustments on property/parcels; research and verify correct lot splits, lot mergers, and lot line adjustments; update accounts to provide accurate billing information; update systems and run reports of various computer systems; research and establish correct ownership, change ownership information and deed date; generate inspections; process service records and repair orders received from field crews. Confer with management staff regarding division and/or unit operations, procedures and regulations; provide responsible operational support to technical staff, unit supervisor, and lower-level staff; may assist higher level staff with development and revision of procedures; interpret City codes and ordinances, policies, procedures and regulations. Participate in the training of staff in various systems, procedures and operations; provide functional direction of lower-level personnel as assigned; participate in the evaluations of subordinate staff; attend meetings as directed. Perform notary duties. Provide exceptional customer service to those contacted in the course of work. Other related duties may also be performed; not all duties listed are necessarily performed by each individual. QUALIFICATIONS Knowledge of: English usage, spelling, grammar and punctuation. Basic bookkeeping and record keeping methods. Mathematical procedures and calculations, including percentages, calculations, and pro-rations. Methods of researching and recording. City codes and ordinances, policies, procedures, and regulations of assigned division/department. Various rates and fees schedules. Assessing maps, as assigned including geographic information system (GIS), parcel, subdivision, etc. Methods and equipment used in processing payments. Modern office methods, practices, procedures for billing purposes. Computer operations, including computer software applications and other specialized business applications. Principals of supervision and training. Skill in: Computer keyboard, typewriter and 10-key calculator. Working as part of a team. Phone skills and diplomacy. Computer and Internet searches. Ability to: Exercise tact, judgment and patience in dealing with the public, staff and client departments. Utilize specialized computer business applications and systems for account and billing purposes. Analyze, read, and prepare schedules, maps, permits, reports, and statements regarding municipal operations. Analyze and prepare schedules, reports and statements regarding municipal operations. Interpret and apply City regulations and procedures as applicable to billing, fees and collections. Work independently with minimal supervision. Work any shift, including weekends and holidays is mandatory for some assignments. Perform specialized technical work involving independent judgment. Type at a speed of not less than 35 net words per minute. Perform mathematic calculations. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. Perform concurrently multiple complex customer service related duties. EXPERIENCE AND EDUCATION Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Two (2) years of progressively responsible journey-level experience performing customer service work responding to customer complaints and inquiries in a public service operation. Education: Equivalent to the completion of the twelfth grade. PROOF OF EDUCATION Should the combination of experience/education you are using to qualify for this position include education, then proof of said education in the form of college transcripts, certificates, and degrees must be submitted to the City of Sacramento Employment Office in person, as an attachment(s) to the online application, faxed to (916) 596-1556, or emailed to employment@cityofsacramento.org by the final filing deadline, orupon receipt of500 applications, whichever comes first . If submitting in person or via fax/email, please include your name and Job #016973-19 on your documents. Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. This evaluation must be submitted by the final filing deadline, orupon receipt of500 applications, whichever comes first. SPECIAL QUALIFICATIONS Driver License: Possession of a valid California Class C Driver License at the time of appointment. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders.All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline, orupon receipt of500 applications, whichever comes first; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the "Work Experience" section. Note: Qualifying experience is based on 40 hours per week (pro-rated if less than 40 hours/week) . If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of required education, certification, and/or degree equivalency must be submitted online with your application, delivered in person, or sent to the Employment Office by email/fax or mailed by the final filing deadline, orupon receipt of500 applications, whichever comes first . If you're requesting Veteran's credit, a copy of your DD214 must be submitted online with your application, delivered in person, or sent to the Employment Office by email/fax or mailed by the final filing deadline, orupon receipt of500 applications, whichever comes first;. Information regarding the use of Veteran's credit can be found in the Civil Service Board rules under rule 4.9C 2. Screening Committee : (Pass/Fail)- Human Resources will evaluate employment applications for the minimum qualifications stated on the job announcement. 3. Online Exam: (Weighted 100%) - Qualified candidates will receive a notification via email when the examination is available. Candidates will have approximately 7 calendar days from the date of notification to complete the online examination. Only one attempt will be permitted. The online examination will be job related and may include, but not limited to, the knowledge and abilities as outlined above. Candidates who PASS the online exam MAY be invited to take a confirmatory exam at the hiring departments discretion. 4. Eligibility : Candidates who pass the online examination will be placed on the eligiblelist. The hiring department may contact candidates for interview at any time during the life of the one-year list. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass LiveScan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at http://www.cityofsacramento.org/hr/employment/index.cfm ; Send an email to employment@cityofsacramento.org ; Call the Human Resources Department at (916) 808-5726; or

Description The County of San Mateo's Information Services Department seeks a qualified Customer Relations Analyst for their Client SuccessDivision . Only current County of San Mateo employees in the Information Services Department with at least six months (1040 hours) of continuous service in a classified regular, probationary,SEIUorAFSCMErepresented extra-help/term position prior to the final filing date may apply. The Information Services Department (ISD) provides a number of information technology services to County departments/agencies. As a service organization, it is important for ISD to continuously evaluate and improve customer service, which is at the core of the Client Success division. Our approach is to add rigor to the tracking and management of customer requirements and feedback using customer data and standardized processes. This Customer Relations Analyst position will be fundamental in creating the foundation for better customer relationship management. This position will assist the Client Success Division Manager and the IS Manager in managing client relationships by: Creating and maintaining customer profiles, interactions, escalations, etc. Analyzing division performance data and trends and recommending new metrics Creating reports for regular distribution to executive management and customers Servingas a liaison between system users and information technology staff, vendors, and service providers Navigating internal processes to determine the root cause of recurring customer complaints Eliciting and documenting business requirements for operational processes and customer projects Working on special assignments as needed and appropriate The ideal candidate will: Be empathetic to customer needs and internal constraints Possess the ability to critically analyze data and draw conclusions based on insights Be process-oriented and results driven Have stellar customer service skills when interacting with external users and internal team members Possess the ability to analyze problems and develop creative solutions Be detail-oriented as it relates to communication and documentation Possess the ability to effectively manage time and prioritize tasks. NOTE :The eligible listgenerated from this recruitment may be used to fill future extra-help, term, unclassified,and regular classifiedvacancies. Qualifications Knowledge of: Various information technology platforms and operating systems Principles and practices used in the analysis and development of procedures and information systems associated with assigned operational and/or program area Principles of relational database management and systems integration analysis and programming Principles and practices of programmatic analysis and report preparation. Information systems and data processing concepts Principles and practices of contract and vendor relationship management Modern office practices, methods, and computer equipment and applications related to the work Record keeping principles and procedures English usage, grammar, spelling, vocabulary, and punctuation Techniques for providing a high level of customer service by effectively dealing with users, vendors, external agencies, and County staff Skill/Ability to: Learn department and County systems, policies, programs, and practices related to information systems Provide technical and analytical support to users of department systems and applications Learn to and communicate with department personnel to identify and translate information needs into system requirements Learn to and communicate business information system needs to system vendors for the design, development, and/or enhancement of system applications Assist end users on a wide variety of system issues, evaluate alternatives, and make and implement sound recommendations Assist in developing materials and present effective training programs; train users in the assigned application systems Evaluate the effectiveness of newly developed systems and/or applications Deal tactfully with the customers and staff in providing information, answering questions, and providing customer service Prepare clear, concise, and accurate documentation, instructions, correspondence, and other written materials Organize work, set priorities, and meet critical deadlines Learn, interpret, apply, explain, and ensure compliance with applicable County standards, policies, and procedures related to assigned area of responsibility Establish and maintain a variety of filing, record keeping, and tracking systems Operate modern office equipment including computer equipment and specialized software applications programs Communicate effectively, orally and in writing, with both technical and non-technical personnel Establish and maintain effective working relationships with those contacted in the course of the work Additional Qualifications at the IS Business Analyst II level: Knowledge of: Principles and practices used in adapting information systems to business needs and communicating those needs to information systems professionals and vendors Department and County systems, policies, programs, and practices related to information systems The organization, operation, and functions of the department and County as necessary to assume assigned responsibilities and to determine appropriate point of escalation Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility Skill/Ability to: Communicate with department personnel to identify and translate information needs into system requirements Communicate business information system needs to system vendors for the design, development, and/or enhancement of system applications Conduct research projects on a wide variety of software and systems issues, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports Research, develop, and recommend cost-effective technical system improvements Develop and implement comprehensive computer operations-related projects and training programs Participate and/or lead focus groups or working sessions to establish new processes or technical design for improvement Interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, rules, and regulations Education and Experience: Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Education: Equivalent to graduation from a four-year college with major coursework in public administration, business administration, information systems, or closely related field. Additional related experience may substitute for education requirement on a year-for-year basis, up to four (4) years. Experience: IS Business Analyst I : One (1) year of experience a position that would provide knowledge of department-specific programs, processes, and/or operations and specific to the specialty area assigned which includes report design, writing, and generation; business analysis; technical writing; system administration; vendor relationship management; and/or departmental information security. IS Business Analyst II : Three (3) years of responsible experience in a position that would provide knowledge of department-specific programs, processes, and/or operations, including at least one (1) year of experience in the planning, implementation, oversight, and/or utilization of automated information systems and applications used to support departmental activities and specific to the specialty area assigned which includes report design, writing, and generation; business analysis; technical writing; system administration; vendor relationship management; and/or departmental information security. Physical Demands Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. Standing in and walking between work areas is frequently required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification frequently bend, stoop, kneel, and reach to perform assigned duties, as well as push and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds with the use of proper equipment. Environmental Elements Employees work in an office environment with moderate levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff when providing applications system support. Application/Examination Departmental Promotional Only. Only current County of San Mateo employees in the Information Services Departmentwith at least six months (1040 hours) of continuous service in a classified regular, probationary,SEIUorAFSCMErepresented extra-help/term position prior to the final filing date may apply. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire. The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense. IMPORTANT :Applications for this position will only be accepted online.If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date. TENTATIVE RECRUITMENT SCHEDULE: FinalFiling Date: August 1 , 2019 Application Screening: Week of August 5 Combined Civil Service and Department Interview: TBD The County of San Mateo is a diverse, inclusive workplace, where employees are valued and respected for their different perspectives, experiences, backgrounds, and contributions.We are proud to be an Equal Employment Opportunity Employer. Talent Acquisition Analyst: Lucy Fung(071919) (IS Business Analyst II - V265)

Posting Title Fleet Program Manager - (Customer Service) Job Requisition Number COA080527 Position Number 108993 Job Type Full-Time Division Name Fleet Operation Sppt Svcs Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor's degree from an accredited college or university with major coursework in a field related to the job plus three (3) years in Fleet program areas, two (2) of which were in a supervisory or management capacity. Experience may substitute for the Education up to the maximum of four (4) years. Licenses or Certifications: Class "C" Driver's License Physical Requirements: Heavy. Tasks involve bending, lifting, walking, carrying, or using a force equal to lifting up to fifty (50) pounds. Notes to Applicants A detailed and complete job application is REQUIRED and helps us to better evaluate your qualifications. In completing your job application, please be sure to provide a COMPLETE employment history regarding any and all relevant work experience that you would like for us to consider. Please be thorough in completing the employment application and list all experience and education that is relevant to this position. For each position, please describe your specific experience as it relates to the minimum and preferred qualifications. This information will also be used to determine salary in the event that you are selected for this position. You will not be given the opportunity to provide additional work experience once you complete and submit your job application. Furthermore, if selected as the top candidate, you will not be permitted to present additional work experience for salary calculation purposes. For each supervisory and/or management position, please include the size of the service location (number of technicians/bays), the average number and types of vehicles serviced by the facility, and your budget responsibility. When completing the Supplemental Questions, please note that your answers to the supplemental questions must be supported by information contained in your application. Driving is considered an essential function of this position, and a valid Texas driver license and current driving record that meets the requirements of the City of Austin Driver Safety Program are required. This position may require a skills assessment. Please note that position's location and/or schedule is subject to change based upon business needs. Applicants are encouraged to apply as soon as possible. The department reserves the right to close the posting after 7 calendar days. Cover letters and resumes are not being accepted for this posting. Pay Range $34.80 - $45.18 Hours Monday through Friday 8:00 a.m. to 5:00 p.m. Additional hours and/or working outside of normal business hours may be required as determined by business needs. Schedule and/or location may be changed based upon business needs. Job Close Date 08/01/2019 Type of Posting External Department Fleet Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 1190 Hargrave St., Austin, TX 78702 Preferred Qualifications Extensive customer service experience in an automotive environment; Experience in a management role in an automotive environment; Knowledge of customer service best practices; Extensive experience in engaging and communicating with stakeholders (customers); Experience as an automotive service advisor; Experience in scheduling services for a large automotive repair facility; ASE certification related to service advisor field; Knowledge of fleet operations; Knowledge of fleet metrics related to best practices; Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. 1. Establishes fleet program standards, methods, policies and procedures by studying business requirements, obtaining appropriate consultations, and determining equipment, facility, staffing, and budget needs. 2. Develops business plan by reviewing department needs, establishing appropriate procedures and timelines of request completion, and estimating costs of good required to complete request. 3. Establishes priorities, scheduling activities and employees, confers with suppliers to obtain parts, monitors progress and revises schedules and resolves problems as they arise. 4. Manages equipment and facilities by establishing maintenance procedures, monitoring of contracts, maintaining necessary equipment requirements, and evaluation of new equipment and techniques. 5. Responsible for establishment of budgetary requirements, purchasing, monitoring of daily reports and logs, approving expenditures, compiling and analyzing costs and initiating corrective measures. 6. Maintains professional and technical knowledge of assigned program by attending training classes, reviewing professional publications, and serve on committees or boards. Responsibilities- Supervision and/or Leadership Exercised: Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of established fleet programs (fuels, hydraulic, tire, other) Knowledge of supervisory or management techniques Knowledge of fiscal planning and budget preparation. Knowledge of methods, equipment, and materials in fleet program Knowledge of training methods and techniques Knowledge of city practice, policies and procedures. Knowledge of calculus, basic accounting and technical writing. Skill in oral and written communication. Skill in using computers and related software applications. Skill in negotiations. Skill in handling conflict and uncertain situations. Skill in using software applications to perform data analysis and problem solving. Ability to work with frequent interruptions and changes in priorities. Ability to train personnel in various techniques, safety practices, policies, and procedures, and other operational requirements Ability to analyze and resolve irregular events. Ability to establish and maintain good working relationships with other city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the Fleet Program Manager position are: Graduation with a Bachelor's degree from an accredited college or university with major coursework in a field related to the job plus three (3) years in Fleet program areas, two (2) of which were in a supervisory or management capacity. Experience may substitute for the Education up to the maximum of four (4) years. Do you meet the minimum qualifications? Yes No * If identified as a top candidate, do you agree to a Criminal Background Investigation (CBI)? Yes No * Do you have a valid State of Texas Driver License or the ability to acquire by the hire date? Yes No * I have reviewed the City of Austin Driver Safety Program standards, and I meet the requirements of the program. Yes No * Describe your knowledge of customer service best practices and what they mean to you. (Please note that an affirmative answer must be supported by information in your employment application.) (Open Ended Question) * Describe your customer service experience in an automotive environment including the specific positions listed on your application in which you performed the duties. (Please note that an affirmative answer must be supported by information in your employment application.) (Open Ended Question) * How many years of experience do you have in customer service? Include the number of customers for which you were responsible in each of your relevant positions from your employment application. (Please note that an affirmative answer must be supported by information in your employment application.) (Open Ended Question) * Describe the methods you used to communicate with your customers including the frequency of your customer communications in each of your relevant positions that are listed on your employment application. (Please note that an affirmative answer must be supported by information in your employment application.) (Open Ended Question) * Please describe the metrics you used to measure the success of customer service programs of which you have been a part including your specific role in each of your relevant positions. (Please note that an affirmative answer must be supported by information in your employment application.) (Open Ended Question) * Describe in detail your experience in managing customer complaints including your specific role in the process in each of your relevant positions listed in your employment application. (Please note that an affirmative answer must be supported by information in your employment application.) (Open Ended Question) Optional & Required Documents Required DocumentsOptional Documents

Requisition Number: 52153 Department: Water/WW The City of Fort Worth Water Department has a Customer Service Information Specialist job available in the Collections area of Water Customer Relations. This job is located downtown Fort Worth. You will be responsible for ensuring consistency and quality of customer service. You will work Monday through Friday between the hours of 7:00 AM - 5:30 PM. Customer Service Information Specialist job duties include: Ensure consistency and quality of customer service. Assist walk-in water customers, provide information, and efficiently resolve complaints. Respond to public inquiries in a courteous and customer friendly manner. Process bill payments received in person and by mail. Promote the City and department Strategic Goals. Respond to request for services and assist with establishing payment plans. Check and balance bank deposits of $10,000 or more on a daily basis. Prepare financial reports. All applicants must be able to take and pass the Office Skills Test with a minimum typing speed of 40 wpm and filing score of 70 or above prior to the job closing date . The test is administered Monday-Friday; 9:00 a.m. to 3:00 p.m. City Hall, 200 Texas Street, Human Resources, Lower Level. No appointment is necessary but Photo ID is required. Please call (817) 392-7750 for additional information. Minimum job requirements include: High School Diploma/GED. At least four years of increasingly responsible experience in customer service, cash handling, processing various forms of payment, review of complex account records and daily reconciliation of funds. At least one year of experience in a lead (Head Cashier) capacity role. Preferred experience: Higher levels of education. Previous experience using PeopleSoft Customer Relationship Management (CRM) application and HTE/Superion Uitility Billing System. Bilingual skills, English/Spanish. Strong knowledge of cashiering procedures, practices and balancing principles. Closing Date/Time: 8/2/19

Do you have the desire to make a meaningful impact in a vibrant and diverse community? Join a collaborative workforce committed to serving the City of Irvine. The City of Irvine seeks a motivated individual with demonstrated customer service skills and an interest in art to provide customer service and facility operations support at the Irvine Fine Arts Center. This position is Part-time with a schedule requirement of up to 19 hours per week. Weekday and weekend hours vary and will be scheduled during IFAC hours of operation Monday-Saturday. For more information, please see the Community Services Leader III - Irvine Fine Arts Center - Customer Service and Operations flier. Supplemental Information Your Team Irvine is recognized as one of America's Best Places to Live, according to Money Magazine . The City of Irvine has the distinction of being one of the safest cities in the United States with a population of more than 100,000, based upon FBI statistics on violent crime. The Community Services Department provides exceptional service, innovative programs, and diverse cultural experiences in vibrant and sustainable spaces. The department consists of the following award-winning programs and services: Senior Services, Child, Youth, and Family Services, Animal Care, Recreation and Park Services and Operations, Orange County Great Park, Disability Services, Athletics, Aquatics, Fine Arts Center, Facility Reservations and Contract Classes, Park Planning, Open Space Programs, Administrative, Business and Support Services, Community Relations, Volunteer Coordination, Public Information and Special Events, and Transportation Services (TRIPS). The Process The selection process will include aninterview and a thorough background investigation prior to appointment. Candidates may also be required to take and pass a post-offer medical examination, including drug screening, to ensure their ability to perform assigned duties. This recruitment may be used to fill future positions in similar and/or lower classifications within the organization. Part-time employees are employed "at will" and their services can be discontinued without cause. Certain City budgets may not include funding for mandated CalPERS employer contributions. A qualified candidate who is a current member of CalPERS may be restricted from temporary/part-time employment. Equal Opportunity Employer The City of Irvine is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities. We encourage you to inform Human Resources at least two business days prior to the first phase of the selection process if you have a disability that may require an accommodation. Closing Date/Time: 8/5/2019 5:00 PM Pacific

This is a specialized part-time, non-sworn classification (less than 960 hours on a fiscal year basis) performing a wide variety of technical support duties within the police department.  Our non-sworn Community Service Officers serve alongside police officers in the field to provide assistance to our residents, and also provide technical and administrative support in other assignments within the police department. This class is distinguished from Police Officer in that this position is not a sworn officer as described in the California Penal Code and has no powers of arrest.  The Community Service Officer position is valued for those wanting to serve the community and may also be a positive stepping stone for those desiring a future in law enforcement.   EXAMPLES OF DUTIES The following list of duties is intended only to describe the various types of work that may be performed and the level of technical complexity of the assignment(s) and is not intended to be an all-inclusive list of duties.  The omission of a specific duty statement does not exclude it from the position if the work is consistent with the concept of the classification, or is similar or closely related to another duty statement.  Answers questions and responds to complaints or requests for service from the public at the front counter, on the phone or in the field. Assists with stranded motorists. Conducts fingerprint scans and vacant home checks. Performs traffic control for accident scenes, public works operations, and special events; maintains and deploys traffic control trailers to different locations in the City. Engages in general patrol observation; Participates in non-violent crowd control. Investigates use violations at the parks and athletic fields. Marks and authorizes the towing of unoccupied vehicles that are possibly abandoned. Patrols assigned areas operating a city owned vehicle, on foot or bicycle; issues citations for violations of applicable codes, ordinances or resolutions Prepares reports, prepares and maintains logs, records and files. Participates in the collection and processing of evidence and securing crime scenes. Collects and processes found property. Transports equipment and property. Verifies and certifies that mechanical violations have been corrected. Complies with state and local laws and follows department rules, regulations and procedures.  

CURRENT VACANCY :  The Finance Department has part-time position(s) available, ideal for someone interested in a steady, ongoing 20 hour work week.   The IDEAL CANDIDATE must have a good command of math and basic bookkeeping skills, be detail-oriented, have good communication skills, a strong work ethic, be dependable, work well in a busy environment, and have good familiarity with various office software applications. The incumbent will have intermediate or higher level of skill working with Microsoft Excel.   This recruitment may close at any time, and will close when a sufficient amount of qualified applications have been received.   This is a Non-Perm, Part-Time position. Temporary/part-time employment is restricted to 1,000 hours within a 12-month period (July 1 - June 30) and does not qualify to receive City benefits, except those required by law. The City does not belong to the Social Security system. However, enrollment in an alternative retirement program is mandatory which requires an employee contribution of 7½% of base earnings to the Public Agency Retirement System (PARS). There are no rights to employment and employment may end with or without cause or advance notice.  Further restrictions apply to CalPERS Retired Annuitants. Examples of Essential Duties Under the immediate supervision of the Accounting Technician Supervisor, participate in a variety of tasks that may include: Assist with preparation of accounts for collection. Handle return item processing and communications to customers and internal departments. Research customer accounts. Receive in and log civil citations. Assist in daily vault duties of processing checks and cash, including servicing in a double custody role, processing coins and coin bags. Researches account information, payment history and accuracy before preparing account for write-off and collection. Receives and reconciles billing or service-related complaints; corresponds with customers verbally and in writing on a variety of issues. Process adjustments such as debits, credits or refunds. Reconciles mis-posted or rejected payments Lift coin bags weighing up to 25 pounds. May serve as a back-up for cashiering duties and may assist cross-training new hires as needed. Operate an envelope opener and remittance processor. The preceding duties have been provided as examples of the essential types of works performed within this job assignment.  The City, at its discretion, may add, modify, change or rescind work assignments as needed. Qualifications Knowledge of:  Modern office procedures, methods, computer equipment and software; methods and techniques of proper telephone etiquette; English usage, spelling, grammar, and punctuation; basic mathematical principles; customer service principles and practices. Ability to:   Learn to correctly interpret and apply City policies and procedures; perform general clerical work including maintaining files and compiling information for reports; type and/or enter data at a speed necessary for successful job performance; effectively respond to requests and inquiries from the general public and City staff; operate and use modern office equipment including computer; learn to use various software packages including Microsoft Office Suite; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships with those contacted in the course of work; deliver quality customer service. Education and Experience:   Equivalent to a high school diploma and two years directly related experience with demonstrated technical skills including some 10-key experience, banking or retail cashiering preferred. APPLICATION & SELECTION PROCEDURE An official City of Huntington Beach on-line job application must be filled out in its entirety. Applications will be closely reviewed for relevant experience, education and training. Applicants best meeting the City's needs will be invited to a department interview. Upon a conditional offer of employment a pre-placement drug screen (select positions), TB Screening and California Department of Justice (DOJ) Live Scan fingerprinting,  must be completed with acceptable results. Other background reports may also be conducted depending on the position. Upon hire, employee is subject to further reporting from DOJ via subsequent arrest notification. Please Note: Vacancies for these positions occur sporadically. Based on candidate pool, not all applicants will be contacted. The hiring department will contact applicants as needed. Physical Tasks & Environmental Conditions SPECIAL CONDITIONS Public Employee Disaster Service Worker: In accordance with Government Code Section 3100, all Huntington Beach city employees are required to perform assigned disaster service worker duties in the event of an emergency or a disaster.

Requisition Number: 52144 Department: Park and Recreation The Fort Worth Botanic Garden is the oldest and largest public garden in the state of Texas and is listed on the National Register of Historic Places. The garden is considered a living museum with over twenty theme gardens containing more than 2,500 native and exotic species of plants in 110 acres of gardens and natural settings. The City of Fort Worth is seeking to hire a part-time position for the Park & Recreation Department at the Botanic Garden location. The Customer Service Rep I will work up to 28 hours per week. Job Description: The Customer Service Rep I position will provide a wide variety of general customer service support, while performing a variety of general clerical tasks; i.e. responding to customer complaints and inquiries in a timely and efficient manner. At the Botanic Garden, the position will assist with receiving product into the gift shop as well as stocking and restocking product. The job will also entail maintaining merchandise displays and merchandise presentation in addition to providing Ticket Office coverage and answering incoming external and internal calls. Minimum Requirements: HS Diploma/GED No previous experience is required Job Preferences: Current Texas driver's license two years of responsible customer service experience within the area of assignment. The position will need to have the ability to multi-task in a heavy customer contact environment. Familiarity with cash handling as well as excellent customer service skills is preferred. Preference will be given to those with six months public events/hospitality industry experience. Employees at this level should be able to receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit. Closing Date/Time: 7/24/19

Job Description Under general supervision, a Utility Customer Service Specialist plans, performs utility billing, cashiering and related customer service functions. Duties include providing phone and personal assistance to customers regarding various questions and/or concerns, assisting customers with new accounts, service termination, arranging payment plans, preparing daily work orders for meter technicians to conduct field work and preparation of monthly activity reports. Must have knowledge of principles and practices of utility billing, basic accounting/bookkeeping, and effective customer service. Must be skillful in handling situations requiring diplomacy, fairness, firmness and sound judgment, handling money, explaining City policies and procedures, and performing high volume data entry activities with a high degree of accuracy. A High School Diploma or equivalent AND one year of experience in utility billing operations and/or customer service is required. Must possess a valid Texas Driver License. Closing Date/Time: October 31, 2019 at 11:59 PM CST

Posting Title Temporary / Quality Improvement Specialist Job Requisition Number COA080474 Position Number T57506 Job Type Part-Time Division Name Austin Resource Recovery Minimum Qualifications Education and/or Equivalent Experience: • Graduation from accredited four-year college or university with major coursework in a field related to the job, plus two (2) years of related experience. Experience may substitute for education up to the maximum of four (4) years. Licenses and Certifications Required: • None. Notes to Applicants Purpose: • Under general supervision, coordinates the collection, evaluation, and dissemination of quality improvement & assurance activities and information. Austin Resource Recovery (a department within the City of Austin) is looking to hire a candidate to assist with various Residential Quality Services ( RQS ) initiatives. In particular, the Quality Assurance Division of Austin Resource Recovery is looking for an employee with strong data collection and auditing skills to complete multiple projects. Specific work tasks include assisting with conducting various internal audits, collecting and analyzing data, and assisting with developing reports based off of performed analysis that include recommendations for management. Other duties may be assigned as required. The successful candidate will be dependable and have excellent communication and problem solving skills. Familiarity of Municipal Solid Waste systems is a plus. This position must travel between various locations as part of the regular job duties and individual may be required to drive own personal vehicle or City vehicle. A competency assessment may be required to verify your skill set. This posting may be used to fill other similar positions within Austin Resource Recovery outside of the division listed above. A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Your application should reflect your complete employment history (to include all job duties responsibilities and employment dates) on your online application. The application is an official document; incomplete applications will not be considered (e.g., "see resume" or "see Linked In Profile"). The responses to the supplemental questions inquiring about experience should be reflected on your application. If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Go to the Driver Safety Program for more information: Click Here To View Driver Safety Program Veteran candidates will be required to provide a copy of their DD214 at the time of interview. Each individual who submits an Application as provided in the Municipal Civil Service Rules and meet the Minimum Qualifications for a Competitive Position shall be considered a Candidate for that Position. Employees, in Good Standing, who are Candidates within the Department or division that the Position resides in and who meet the Minimum and Preferred Qualifications (if any) of the Position will be included in the initial interview. NOTE : All Austin Resource Recovery locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any ARR worksite - including parking lot or in any personal vehicle located on the premises. Pay Range $25.00/hour Hours This is a Part-Time position. Work hours will be up to 20 hours per week between 6:00 a.m. - 12:00 p.m., Monday - Friday. Employees will be required to work occasional early mornings, after hours or weekends due to business needs. Job Close Date 07/26/2019 Type of Posting External Department Austin Resource Recovery Regular/Temporary Temporary (No benefits) Grant Funded or Pooled Position Not Applicable Category Professional Location 1520 Rutherford Lane, Bldg. 1, Austin, Texas 78754 Preferred Qualifications Experience conducting field and contamination audits. Experience researching local, state, and federal regulations and standards. Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following: 1. Collects, analyzes, and oversees data entry on relevant quality performance indicators or measures. 2. Maintains a database in order to perform trend analysis and provides statistical reporting of trends, other quality reviews, and associated activities. 3. Monitors and evaluates appropriateness of facility quality management plans and practices. 4. Designs, schedules and conducts quality reviews as appropriate to the facility or service; performs or coordinates chart and/or other medical record reviews and records and/or abstracts specific relevant data as appropriate. 5. Coordinates the development or various reports regarding performance of quality indicators or measures. 6. Participates in the planning, development, coordination, and presentation of specific training and educational programs as appropriate to the quality management needs of the facility or service. 7. Collaborates and consults with other associated facilities regarding current quality management issues and activities. 8. Provides quality and compliance assessments of third parties and recommends solutions. 9. Reviews, analyzes and ensures compliance with all related local, state, and federal laws and guidelines. 10. Prepares work papers, summaries, and reports. 11. Provides guidance and recommendations to management in the development and completion of the performance based budget measures. Responsibilities - Supervisor and/or Leadership Exercised: None. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. • Knowledge of financial and economic analysi. • Knowledge of applicable City of Austin, state, and federal statutes, ordinances, and codes. • Knowledge of research methodologies, cost/benefit analysis, statistics, and financial models. • Knowledge of accounting practices and procedures. • Knowledge of quality review practices and procedures. • Knowledge of performance based measurements and competitive analysis. • Knowledge of municipal finance and accounting. • Skilled in communication both verbal and written. • Skilled in team dynamics. • Skilled in negotiation of projects and programs. • Skilled in engaging stakeholders and facilitating accurate requirements to capture and manage stakeholder's expectations. • Ability to assess current operations on an ongoing basis and implement required changes. Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications of the Quality Improvement Specialist include: Graduation from accredited four-year college or university with major coursework in a field related to the job, plus two (2) years of related experience. Experience may substitute for education up to the maximum of four (4) years. Do you meet the minimum qualifications of this position? Yes No * Please provide a brief description of how you meet the minimum qualifications listed for this position - to include, meeting the educational requirements, years of related experience and substitutions. (Open Ended Question) * Please describe any experience conducting field and contamination audits. Please indicate in your response which position on your application you gained this experience from. If you do not have this experience, please put N/A. (Open Ended Question) * Please describe any experience researching local, state, and federal regulations and standards. Please indicate in your response which position on your application you gained this experience from. If you do not have this experience, please put N/A. (Open Ended Question) * This position requires traveling to multiple sites as part of the regular job duties. Will you be able to meet this requirement? Yes No * This is a part-time position and the schedule may change based on business needs. Are you able to meet the scheduling needs of the position? Yes No Optional & Required Documents Required DocumentsOptional Documents

POSITION SUMMARY The current shifts available are Monday-Friday from 5:00 am to 10:00 am and 10:00 am to 3:00 pm Under close supervision, responsible for operating a computer, cash register, answering the telephone, maintaining attendance records, and monitoring the entrance to the Recreation Facility. Must work up to 19 hours per week or what is provided by theManager. ESSENTIAL FUNCTIONS Interacts and communicates with the public and other employees in a courteous and professional manner in person and on the telephone. Operates a computer and facility management software. Collects monies, issues receipts, and operates a cash drawer in an efficient and accurate manner. Operates a multi-line telephone system with voice mail. Keeps the front desk area and equipment neat and orderly. Makes simple mathematical calculations in an efficient and accurate manner. Efficiently distributes recreational equipment and program materials to patrons. Seeks assistance from other employees and/or supervisors when needed. Accurately communicates information to assigned supervisors in a timely and useful manner. Work is performed typically standing; however, walking, bending, stooping, sitting, reaching, climbing stairs, and lifting equipment and objects weighing up to forty (40) pounds is required on an intermittent basis. Performs other duties and special projects as assigned. ESSENTIAL KNOWLEDGE AND SKILLS: Knowledge of Town and Department policies and procedures. Knowledge of customer service practices and techniques. Knowledge of occupational health and safety regulations and procedures. Skill in effective oral and written communication. Skill in resolving customer complaints and concerns. MINIMUM QUALIFICATIONS Successfully complete background investigation. ENVIRONMENTAL FACTORS AND WORKING CONDITIONS Work is performed in indoor and outdoor environments. May be performed at various locations. Closing Date/Time: Continuous

POLICE CALL TAKER AND RECORDS SPECIALIST $4,891 - $6,242 per month Plus excellent benefits OPEN UNTIL FILLED: Apply by Monday, July 29, 2019 for first consideration THE POSITION: The City of San Rafael Police Department is recruiting for a full-time Police Call Taker and Records Specialist. This is a specialized police civilian classification and performs all duties required to effectively dispatch police services. Incumbents routinely take all non-emergency calls for service both over the telephone and in person at the police department counter; provide information and assistance to the public both over the telephone and in person; process, maintain, and disseminate all police reports and a wide variety of confidential police department records. ESSENTIAL DUTIES AND RESPONSIBILITIES: Answers and evaluates all non-emergency calls for service and responds to each individual call with appropriate action and may be required to take some emergency calls for service. Enters information into the CAD system about calls for service including type, location, nature and description of the event; researches, interprets, and applies the appropriate law, code, or statute to all police records related issues. Evaluates and handles all in-person requests for service at the front counter of the police department and responds to each request with appropriate action, including advice, information, referrals, assistance with counter reports, and taking of supplemental reports. Provides callers and walk-in customers with assistance, information, or referral on situations that they determine not to be police-related; serves as a conduit of information from the police department to other public safety agencies and service providers. Operates a complex computerized records management system; processes and maintains a wide variety of police reports, documents, and records in both electronic and paper format; enters and retrieves information from other law enforcement data bases and resources. Maintains and ensures the integrity and security of all confidential police records and reports; provides for the appropriate release of information in accordance with all state laws governing confidentiality and the release of police records; researches, purges and seals records. Prepares mandated statistical and other reports for the State Department of Justice; prepares, codes, categorizes, tabulates, enters, and audits a variety of data, forms and reports. Prepares both standardized and specialized letters, records and reports; prepares releases for impounded and stored vehicles and criminal record clearances. Collects fees, posts and balances monies. Orders and maintains office supplies; delivers reports to other agencies; may be asked to perform matron duties. Performs related duties as required. KNOWLEDGE/ABILITY: Knowledge of modern methods and procedures. Knowledge of statutory and case laws and ordinances related to evidence, property and records. Knowledge of City and Department policies and procedures. Knowledge of State and Federal regulations regarding records retention, distribution and destruction. Knowledge of information technology, personal computers and related software applications. Ability to communicate effectively both verbally and in writing. Ability to interpret and explain laws, rules, regulations and technical procedure manuals. Ability to establish and maintain cooperative relationships with the public and fellow employees. Ability to maintain confidentiality regarding sensitive information. LANGUAGE/MATHEMATICAL/REASONING SKILLS: Ability to read and interpret documents such as rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak to customers and groups of employees. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED) One (1) to three (3) years related experience and/or training OR Equivalent combination of education and experience. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to video display and frequently works in inside environmental conditions. The employee occasionally works in evenings or weekends. The noise level in the work environment is usually quiet. Hazards are moderate, fairly predictable and protected against. APPLICATION AND SELECTION PROCESS: City of San Rafael application is required . Resumes do not substitute for the City application. Candidates should detail related education and experience on the application since this information will be used to determine who will be invited to participate in the next phase of the examination process. The examination process may include any or all of the following: application appraisal and oral board examination. Note: Prior to appointment, candidate must bass a pre-employment physical, background check, reference check, driving record, drug screen and fingerprinting. To file an application, go to: www.calopps.org . Select "Member Agencies". Select "San Rafael". Follow this link to submit your application: For more information about the City of San Rafael, please visit our website at www.cityofsanrafael.org . Reasonable Accommodation: The City of San Rafael will make reasonable accommodations in the exam process to accommodate disabled applicants. If you have a disability for which you require an accommodation, please contact us at 415-485-3474 no later than seven (7) calendar days before the test date. Job PDF: Police Call Taker and Records Specialist Job Announcement.pdf Benefits The City of San Rafael offers an attractive compensation and benefits program. The salary range for this position is $58,692 - $74,904 Annually , DOQ/DOE and a competitive benefits program including: Retirement: The City is a part of the Marin County Employee Retirement Association (MCERA) plan, which offers reciprocity between agencies in CalPERS (this is part of the 37 Act County System); Classic Employees - 2.7% @ at 55 formula, highest single year of compensation. PEPRA employees - hired after 1/1/13 or Classic employee with 6-month break in service are eligible for a 2.7% at 57 formula, highest 3 year average compensation. Health Insurance: Full flex cafeteria plan which can be applied to a health plan or converted to cash (Employee Only - $758.08; Employee+1 - $1,517.19 Employee+Family - $1,972.45; Waive Coverage $634.57) Life Insurance/Accidental Death & Dismemberment: $5,000 each Dental Insurance: Fully paid premium Vision Insurance: Fully paid employee premium Deferred Comp: Employee option Annual Leave: Vacation ranges from 10 to 25 days (depending on years of service), 12 days of Sick Leave, 13 Holidays. And more...... Recruitment Contact Contact phone: (415)485-3474 Contact email: rhonda.castellucci@cityofsanrafael.org Closing Date/Time: Until filled

POSITION SUMMARY Under close supervision, responsible for operating a computer, cash register, answering the telephone, maintaining attendance records, and monitoring the entrance to the recreation facility. Must work up to 19 hours per week or what is provided by theManager. ESSENTIAL FUNCTIONS Interacts and communicates with the public and other employees in a courteous and professional manner in person and on the telephone. Operates a computer and facility management software. Collects monies, issues receipts, and operates a cash drawer in an efficient and accurate manner. Operates a multi-line telephone system with voice mail. Keeps the front desk area and equipment neat and orderly. Makes simple mathematical calculations in an efficient and accurate manner. Efficiently distributes recreational equipment and program materials to patrons. Seeks assistance from other employees and/or supervisors when needed. Accurately communicates information to assigned supervisors in a timely and useful manner. Work is performed typically standing; however, walking, bending, stooping, sitting, reaching, climbing stairs, and lifting equipment and objects weighing up to forty (40) pounds is required on an intermittent basis. Regular, daily attendance is an essential function for this position. Performs other duties and special projects as assigned. ESSENTIAL KNOWLEDGE AND SKILLS: Knowledge of Town and Department policies and procedures. Knowledge of customer service practices and techniques. Knowledge of occupational health and safety regulations and procedures. Skill in effective oral and written communication. Skill in resolving customer complaints and concerns. MINIMUM QUALIFICATIONS Successfully complete background investigation. ENVIRONMENTAL FACTORS AND WORKING CONDITIONS Work is performed in indoor and outdoor environments. May be performed at various locations. Directions for Applying Please make sure your application is complete by filling in the education and work experience sections of the application as well as attaching a resume. If you experience any difficulties submitting your application please call 1-855-524-5627 for customer support. Closing Date/Time: Continuous

Introduction THIS IS A REOPENING OF AN EXISTING EXAMINATION. IF YOU HAVE PREVIOUSLY APPLIED (OR STARTED AN APPLICATION) FOR THE CUSTOMER SERVICE REPRESENTATIVE, DCSS, EXAM # 18-1154-01, READ THIS ENTIRE BULLETIN. THERE ARE SPECIFIC INSTRUCTIONS ON HOW TO REAPPLY FOR THIS RECRUITMENT. IN ORDER TO REAPPLY FOR THIS POSITION, PLEASE CONTACT THE EXAMINATION ANALYST AT RACHEL.PENANO@ACGOV.ORG TO HAVE YOUR PREVIOUS APPLICATION RELEASED BACK TO YOU. The scores and dispositions of candidates for this examination will be merged with previous exam participants. If you have previously submitted an application and choose to reapply, your new score/disposition will replace your current disposition. Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Applications will only be accepted on-line . Supplemental Questionnaire : A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Applications will only be accepted on-line. Postmarks are not accepted. Failure to submit the Application or Supplemental Questionnaire will result in disqualification. BILINGUAL CANDIDATES ARE HIGHLY ENCOURAGED TO APPLY! QUALIFIED BILINGUAL PERSONS WHO SPEAK ENGLISH AND ARE ALSO FLUENT IN SPANISH, CHINESE, VIETNAMESE, CAMBODIAN, LAOTIAN, KOREAN, MIEN, TAGALOG, AMHARIC, FARSI, DARI, TIGRIGNA, RUSSIAN, ROMANIAN OR SIGN LANGUAGE ARE ESPECIALLY ENCOURAGED TO APPLY. THERE IS AN ADDITIONAL BI WEEKLY COMPENSATION FOR PERSONS IN POSITIONS DESIGNATED BILINGUAL. Qualified candidates may be tested to demonstrate language proficiency. SPECIAL REQUIREMENT: TYPING CERTIFICATE A typing certificate with a typing speed of at least 40 net words per minute from a temporary agency, employment agency, or community college, printed on letterhead with the address and phone number of the agency or college must be uploaded to your online application (under the resume tab) by 5:00p.m. on the last day for filing; July 29, 2019 . The typing certificate must be dated within six (6) months of the filing deadline . It is your responsibility to ensure that your typing certificate is uploaded prior to submission of your application . Failure to do so will result in disqualification. NO EXCEPTIONS. To obtain a typing certificate, you may wish to contact East Bay Works - Career Centers. Click on the following link, and go to the "locations" tab to locate a center near you. www.eastbayworks.com/ Additional typing test resource information is available here. DESCRIPTION ALAMEDA COUNTY DEPARTMENT OF CHILD SUPPORT SERVICES (ACDCSS) The Mission of the Alameda County Department of Child Support Services is to encourage responsible parenting, family self-sufficiency and child wellbeing by locating parents, establishing paternity, obtaining and modifying support obligations and collecting support. The child support program was created to ensure that children receive the benefit of support from both of their parents. The program serves more than 1 in 5 children in the United States. Any custodial or non-custodial party may request that the Department of Child Support Services (DCSS) aid in collecting their court ordered support; DCSS is committed to providing these services withcompassion, effectiveness and efficiency. The Department has approximately160 professional, administrative, technical, paraprofessional and clerical support employees working within three divisions; Administration/Financial Services, Attorney Services and Program Operations. The Department is located within the Hacienda Business Park ( www.hacienda.org/ ) in Pleasanton, CA and services the entire Alameda County area. To learn more about theDepartment of Child Support Services click here. THE POSITION Customer Service Representatives provide first line customer service in an inbound/outbound customer contact center; initiate and respond to inquiries utilizing available information, resources, and programmatic knowledge through a variety of communication channels, including in person, over the phone and on social media; record pertinent information from customer interactions into computer databases; and perform related duties as required. Click here for additional information. THE IDEAL CANDIDATE In addition to meeting the minimum qualifications stated below, the ideal candidate for the position of Customer Service Representative, DCSS will share the department's core value of providing excellent customer service; will work to build relationships with customers; will demonstrate sound judgement, problem solving and people skills in a high-volume customer serviceenvironment. The ideal candidate will be goal-oriented, self-motivated, and will thrive working both independently and as a member of a team. Additionally, the ideal candidate will demonstrate flexibility and will be able to quickly learn and apply new policies and procedures on the job. For more information about this exciting opportunity, access the department's recruitment flyer here. MINIMUM QUALIFICATIONS Education: Graduation from high school, or possession of a certificate of proficiency issued by the California State Board of Education, or possession of a G.E.D. certificate AND Experience: Either I The equivalent of six months of full time experience in the class of Clerk I or in an equivalent or higher level-clerical class in the Alameda County classified service This experience must have been in a position in which the majority of duties involved direct customer service to the public, either in person or over the phone. Or II The equivalent of one year of full time experience in a call center or customer contact environment including experience with online, chat, and social media. Or III Experience: Any combination of training, education and experience which would provide an applicant with the required knowledge, skills and abilities listed below. Substitution: A Bachelor's Degree from an accredited college or university in business management, public administration, or a closed related field may be substituted for six months of the required experience in pattern II above. Special Requirements: Must be able to type at a minimum of 40 net words per minute from clear copy A thorough pre-employment background investigation, including fingerprinting will be conducted for all candidates who have accepted a conditional offer of employment to ensure they are suitable for Child Support related work. NOTE:The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS The most suitably qualified candidates will possess the following competencies: Knowledge of: Customer service principles Modern office practices and procedures including the use of standard computer programs such as Microsoft Word, Excel, and Outlook Familiarity with using social media platforms Business arithmetic Laws, regulations, and codes governing the access to, and use of, confidential information and legal documents Legal terminology applicable to child support documents Techniques and practices for providing effective customer service to individuals from various social-economic and ethnic groups, in person, via telephone, and through correspondence (including contacts with irate individuals) Techniques and practices for effectively managing interactions with disruptive and confrontational people. Ability to: Work under pressure in a fast paced customer contact environment Use a multi-line, call center, phone system Establish and maintain effective working relationships with staff, peers, other agencies, and the public Maintain confidentiality Learn specific operations and procedures of the job Contribute to the overall team effort to meet and exceed team performance goals (this includes quantitative and qualitative goals which are set by the department) Prioritize work to meet individual and team goals Respond to customer inquiries within established turnaround times Evaluate inquires and offer appropriate solutions Listen, understand, follow and communicate oral and written directions and apply them effectively in a variety of situations Use sound judgment when evaluating a wide variety of information. Identify alternatives from diverse sources and choose the best solution from several options, then initiate appropriate actions within prescribed guidelines Effectively communicate verbally while using excellent customer service skills Effectively communicate in writing; including accurate spelling, proper grammar, punctuation, and correct vocabulary EXAMINATION COMPONENTS The examination will consist of the following steps: A review of candidates' applications to verify possession of minimum (education/experience) and special (ability to type at a minimum of 40 net words per minute from clear copy) requirements. Those candidates who possess both the minimum and special requirements for this position will move on to the next step in the examination process which is a performance examination. The performance examination willbea computer-based OPAC examination which will beweighted as 50% of the candidate's final examination score . Those candidates who successfully pass the performance examination will move on to the next step in the examination process, an oral interview which will be weighted as 50% of the candidate's final examination score. The oral interview may contain situational exercises. CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION. We reserve the right to make changes to the announced examination components. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the "What You Need to Know" section of our website, www.acgov.org/hrs . Selection Plan Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency. TENTATIVE SELECTION PLAN Deadline for Filing: 5:00PM, Monday, July 29, 2019 Review of Minimum Qualifications and Special Requirement: Monday, August 12, 2019 Performance Exam: September 3 - 6, 2019 Panel Interviews*: Week of September 30, 2019 *The combined oral examination/hiring interview, in addition to establishing an eligibility list, may serve as the final selection interview for vacancies in this classification. Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County's Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing . Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 11 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Catastrophic Sick Leave Employee Mortgage Loan Program Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @acgov.org and alamedacountyHR@acgov.org as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page. Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email box alamedacountyHR@acgov.org are routed to an unmonitored mailbox. All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs . You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied. Lindsay Christopher, Human Resources Analyst Human Resource Services, County of Alameda Lindsay.christopher@acgov.org | 510-272-6393 Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.Closing Date/Time: 7/29/2019 5:00:00 PM

Summary WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named "The #1 Best Place to Live in America." Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That's why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-generated values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment. SUMMARY OF POSITION Responsible for providing assistance and support in the administration of delivering quality customer service. This position performs duties that include in-person and/or over the telephone customer communication. A level of integrity, dependability, and a strong sense of urgency with proven results is expected. Responsibilities include but not limited to: create first and last impressions with customers, answer phones, customer correspondence, provide facility tours, and use a computerized registration system with cash handling operations. Must have a comfort level working directly with the public. This position also provides assistance and support in the supervision of recreation programs and facility operations. Essential Functions/Knowledge, Skills, & Abilities ESSENTIAL DUTIES AND RESPONSIBILITIES Meets and greets citizens and members of the public, and ensures the smooth operation of the front desk area, providing courteous and efficient service. Maintains friendly customer service in all situations. Performs and assists with computerized registration, correspondence, public relations, record keeping and reports. Answers telephones, provides information, and conducts facility tours. Adheres to assigned work schedules as assigned. Maintains inventory of supplies and equipment. Assists with programming, special events and rentals. Promotes facilities, programs and services when in contact with Members and Guests. Conducts oneself at all times in a manner of professionalism that aligns with the values, philosophies and standards of City of McKinney. Adhere to all written mandatory standards of operation, policies, procedures, manuals, memos, and oral instructions, etc. Resolve customer questions/complaints Maintains a balanced cash drawer at each shift. Arrive to work every day, on time as scheduled. Operate standard office equipment. Demonstrate a collaborative and flexible style and ability to work under time pressure. OTHER JOB FUNCTIONS: Perform other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect. Ability to tactfully resolve issues with customers and colleagues even when under pressure. Build professional relationships with internal staff and customers. Offer flexibility and adaptability, especially during times of change. Communicate effectively both orally and in writing. The ability to treat co-workers and customers with respect. Ability to carry out detailed written or oral instructions. Required Qualifications MINIMUM QUALIFICATIONS High School diploma or GED equivalent required. Must have a minimum of 2 years customer service experience. Must have knowledge and understanding of computer functions and Microsoft Office (Outlook, Word, etc). Must have cash handling skills, and ability to manage a register. CPR/AED/First Aid certified (or obtain within 30 days of employment) Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements. PREFERRED QUALIFICATIONS Non-smoker Bi-lingual in Spanish CONDITIONS OF EMPLOYMENT Must pass a drug screen, job placement assessment, and background check. Must have Class C Texas Driver's License No visible body piercing or tattoos. Must be able to work days, nights, weekends, and holidays. Physical Demands/Supplemental PHYSICAL DEMANDS Tasks involve the ability to exert light physical effort involving some combination of kneeling, crouching, lifting, carrying, pushing, and/or pulling of objects and materials of moderate weight (20-50 pounds). Tasks may involve extended periods of time at a keyboard or work station. Some tasks require visual/sound perception/discrimination and oral communication ability. Closing Date/Time: Continuous

About the Department and the Position GENERAL INFORMATION This recruitment is being conducted to fill vacancies for Stanislaus Regional 9-1-1 and establish an eligible list to fill future full-time and part-time vacancies. While this is a continuous recruitment, we encourage you to apply immediately, as this recruitment may close at any time. BILINGUAL APPLICANTS ARE ENCOURAGED TO APPLY. Cell phones are typically incompatible with the online application format or browser. We recommend using a desktop or laptop computer. If you are still having technical difficulties, please callNEOGOVat 1-855-524-5627 The tentative schedule for testingin 2019 is as follows: Please note these dates are tentative and subject to change. You will be notified to each testing event at least seven(7) days prior to the actual test date. ABOUT THE COUNTY Stanislaus County is located in Central California within 90 minutes of the San Francisco Bay Area, the Silicon Valley, Sacramento, the Sierra Nevada Mountains and California's Central Coast. With an estimated 538,388 people calling this area home, the community reflects a region rich in diversity with a strong sense of community. Two of California's major north-south transportation routes (Interstate 5 and Highway 99) intersect the area and the County has quickly become one of the dominant logistics center locations on the west coast. The County is home to a vibrant arts community with the world-class Gallo Center for the Arts, a symphony orchestra, and abundant visual and performing arts. Stanislaus County is a global center for agribusiness, positioned by its mild Mediterranean climate, rich soils and progressive farming practices. The area is recognized internationally for agricultural innovation with wine, almonds, poultry, milk, cattle, and walnuts being some of the features industries. The County is also home to Stanislaus State University, Modesto Junior College and benefits from satellite locations of other high quality educational institutions. The County was established in 1854 and has a total land area of 1,515 square miles. Temperatures range from an average low of 38 degrees Fahrenheit in the winter, to an average high of 85 degrees in the summer. ABOUT THE DEPARTMENT Stanislaus Regional 9-1-1 provides twenty-four hours a day, seven days a week public safety emergency dispatch service and is the answering point for the 911 telephone system. Dispatching is provided for 22 Law Enforcement and Fire agencies within Stanislaus County. ABOUT THE POSITION The Emergency Call Taker is the entry-level classification for newly appointed and inexperienced employees in the Emergency Dispatcher classification series. Emergency Dispatch provides twenty-four hours a day, seven-days a week public safety emergency dispatch service, and is the focal point for the 9-1-1 telephone system. Shifts are day, evening and nights, rotating every four months. The 12-hour work schedule consists of working a three-day work period followed by a three-day regular day off period. In addition to formalized training, Emergency Call Takers, under direct supervision, learn and practice standardized dispatching procedures, and gain knowledge of the operations of the 9-1-1 emergency telephone system and the computer-aided dispatching system. Individuals in this position will be required to demonstrate their competence through verbal and practical tests and performance evaluations on a weekly basis during their trainee employment. This is necessary due to the high degree of liability the call taker can incur both individually and for the County or contract Public Safety Agency. The basic qualification to advance to an Emergency Dispatcher shall be proficiency in the skills of an Emergency Call Taker PLUS one radio position group (Fire, Police, and Sheriff). This position is subject to overtime, standby, and callback assignments. PERSONAL HISTORY STATEMENT (PHS) REVIEW/SELECTION INTERVIEW - PASS/FAIL Candidates who pass the written examination will complete a PHS. Those who satisfactorily perform in the PHS Review/Selection Interview process may move forward in the recruitment process. A sample similar to the PHS requiredis viewable by clicking on the following link and selectingBackground/Hiring Form 2-255 Personal History Statement - Public Safety Dispatcher: http://www.post.ca.gov/forms.aspx Typical Tasks Receive complaints and requests for assistance at the Stanislaus Regional 9-1-1; Procure accurate and timely information needed to classify and dispatch user agencies; Classify complaint type and enter data into the Computer Aided Dispatch (CAD) system; Determine appropriate response and course of action in accordance with established policy, procedures, and codes; Provide information to field units, the public and other agencies; and Relay calls and information to other appropriate agencies in or out of the Stanislaus County 9-1-1 system. Minimum Qualifications (Skills, Ability, Knowledge, Education/Experience) SKILLS/ABILITIES Quickly and accurately follow written and oral instruction; Learn rules and regulations quickly and interpret them correctly; Reason clearly, analyzing situations rapidly and accurately in order to quickly adopt an effective course of action; Speak clearly and concisely using proper English; Hear and distinguish between several voices at the same time while acquiring and retaining the information; Spell correctly using proper English; Function efficiently and calmly under pressure; Type accurately at a minimum speed of 35 (net) words per minute; Rapidly and accurately operate complex computerized equipment; Read and understand maps; Monitor multiple CRT screens simultaneously; Properly use a headset; Be independently mobile during limited staffing hours; Pick up and carry manuals and directories weighing up to 12 pounds; Sit continuously for long periods of time during a twelve-hour shift; and Neck movement is required when performing job tasks such as viewing the keyboard, mouse, monitor screens, reading, research, page turning and handwriting. KNOWLEDGE The techniques, procedures and methods used in the operation of a public safety communications center; The use and proper care of radio, telephone and other job-related equipment; Federal Communications Commission rules and regulations pertinent to public safety operations; The location of major streets, highways, rivers, public places and geographical landmarks within Stanislaus County; and The general functions of the Sheriff's Department, City Police, Fire Departments and other public safety agencies. EDUCATION/EXPERIENCE Graduation from high school or possession of the high school level General Education Development (GED) Certificate; AND Any combination of training and experience, which would provide the required knowledge and abilities, mentioned above. An example is call taking experience in a computer-aided public safety dispatch center; AND TYPING CERTIFICATE A typing certification (within four years) from Workforce Development, a temporary staffing agency or a comparable institution is required to be attached to your application. Internet typing certificates are not accepted. The certificate must be a three (3) to five (5) minute timed test, net corrected of 35 words per minute (WPM). Typing certificates must be on agency letterhead, dated and signed by the issuing agency and have net words per minute listed. You may also fax to (209) 544-6226. LICENSE Applicants must possess and maintain a valid California Driver's License and remain free from repeated preventable accidents. BACKGROUND All offers of employment will be contingent upon individuals passing an extensive background investigation required by the Department of Justice because of computer access to confidential criminal information. In addition to the minimum qualifications, applicant screening will focus on the following desirable categories. Please list any qualifications you may have within the "Duties" section of the online application. DESIRABLE QUALIFICATIONS Six (6) months of call taking experiences in an emergency dispatch environment at time of appointment. Application and Selection Procedures CLASSIFICATION INFORMATION Unless otherwise provided, this position is part of the Classified Service of the County and is assigned to the Emergency Dispatchers Bargaining Unit for labor relations purposes. Individuals who are in a full-time classified position are required to serve a twelve-month probationary period, which may be extended an additional six months for a total of eighteen months. The probationary period does not apply to unclassified positions. EQUAL EMPLOYMENT OPPORTUNITY The County of Stanislaus is an Equal Opportunity Employer. All qualified applicants are encouraged to submit online application(s) for open position(s). Stanislaus County is committed to establishing and maintaining effective working relationships with the general public, co-workers, supervisors, and members of diverse cultural and linguistic backgrounds regardless of race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, pregnancy related condition, marital status, gender/sex, sexual orientation, gender identity, gender expression, age (over 40), political affiliation or belief, or military or veteran status. APPLICATION PROCEDURES/FINAL FILING DATE Applications cannot be submitted later than 5:00 p.m. on the final filing date. Make your online application as complete as possible so a full and realistic appraisal may be made of your qualifications. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION FORM. Attaching your resume and cover letter are an optional feature for those who wish to do so in addition to completing the required application form. Information on your resume and cover letter will not substitute for the education, work experience and required fields on the County application. The online County application is the primary tool used to evaluate your job qualifications. RECRUITMENT ACCOMMODATIONS Arrangements may be made to accommodate disabilities or religious convictions. Applicants requiring testing accommodations are required to complete and submit the Testing Accommodation Request Form prior to the test administration date. Special arrangements for religious convictions should be included in the"Additional Information" section of the application http://www.stancounty.com/personnel/pdf/ADATestingForm.pdf form. GENERAL QUALIFICATIONS Pass County-paid pre-employment drug screening and job-related background investigation. Perform job duties in a manner assuring a safe working environment for oneself and others. Maintain confidential information according to the legal standards and/or County regulations as required. APPLICATION AND/OR EXAMINATION APPEAL RIGHTS Application and/or examination results may be appealed by applicants presenting facts alleging irregularity, fraud and/or error in application screening or in exam scoring. Appeals must be in writing and submitted to the Chief Executive Officer within seven (7) days after the examination results are mailed. DISCLAIMER Stanislaus County reserves the right to revise the examination plan described in this flyer to better meet the needs of County service. The provisions of this bulletin do not constitute an express or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. The information contained in the bulletin is information, which sets forth a general summary of benefits for this respective position. This information is not legally binding. The benefits and other information regarding this position may be found in the Stanislaus County Code, the Stanislaus County Personnel Policies manual, or in the applicable Memorandum of Understandings, and such information prevails over information contained in this flyer. Questions regarding this announcement may be directed to the Stanislaus County Chief Executive Office/ Personnel. The Job Task Analysis provides information detailing the physical and functional demands of the classification. For the complete job task analysis, visit the Risk Management website at http://www.stancounty.com/riskmgmt/ under "Disability Management". Find out if you qualify for the AES Public Service Loan Forgiveness program for full-time public sector employees (PSLF) by contacting (866) 706-5005. https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service Closing Date/Time: Continuous

Introduction This position is scheduled to receive a 2% wage increase effective June 8, 2019. Applications in this recruitment are screened on a weekly basis. This recruitment may be used to fill both open and promotional vacancies in various County departments as they arise, subject to specific position requirements. In order to qualify for this recruitment, the required degree must be obtained by date of appointment.  If you are in your final semester, please apply. *Temporary/Extra Help assignments are limited to working 28 hours per week with a cap of 999 hours or 960 hours for CalPERS retired annuitants in a fiscal year and are not eligible for benefits. Extra-help appointments made from this eligible list may transition to permanent status, should vacancies arise. Upon successful completion of a foreign language proficiency exam, an additional 5% bilingual pay will be paid to employees who use a second language on a regular basis in the normal course of business. Click   here for more information on Spanish bilingual opportunities.  POSITION INFORMATION Placer County Health and Human Services is currently recruiting for permanent and extra-help/temporary positions in the classification Client Services Practitioner I (Master Degree Social Worker/Clinician). Assignments are in the following services areas within Adult System of Care, Children's System of Care and Public Health divisions: Child Welfare Services Mental Health Substance Use Disorders Homeless Services Employment Older Adult Services Public Health Whole Person Care (physical, behavioral health and social services) Emergency After-Hours/Child Protective Services Response Co-Occurring Diagnosis Criminogenic/Forensic Perinatal Wraparound (Children Services) Adoption/Permanency This is an entry level position and applicants are encouraged to include relevant education and a description of professional social work and/or child welfare experience when responding to the supplemental questionnaire. Your application materials and assignment preference(s) may be used by the hiring authority when selecting candidates to interview. Client Services Practitioners perform a broad spectrum of duties ranging from providing direct services/case management support to those faced with difficult situations, emotional stresses, or significant changes in their lives to clinically diagnosing emotional, behavioral or mental health disorders in individuals. Not only do Client Services Practitioners assist individuals to cope with the situation at hand, they advocate for them and seek out valuable resources and other means of support for the affected person(s). DEFINITION To provide responsible and professional social services and/or clinical treatment of an advanced nature to a variety of clients with identified needs including clients with mental health concerns, diagnosed mentally ill clients, substance abusers and/or clients who are homeless; to provide counseling to individuals and groups; to perform crisis intervention as appropriate; to participate in the development and implementation of various treatment and outreach services; to investigate, supervise and to place minors in need of protective services; to provide outreach engagement; to develop, coordinate and monitor community-based programs; and to function as an integral and supportive member of assigned departmental and multi-disciplinary team(s). DISTINGUISHING CHARACTERISTICS This is the entry level class in the Client Services Practitioner series.  This class is distinguished from the journey level by the performance of the more routine tasks and duties assigned to positions within this series.  Employees at this level are not expected to perform with the same independence of direction and judgment on matters allocated to the journey level class.  Since this class is typically used as a training class, employees may have only limited or no directly related work experience.  Employees work under general supervision while learning job tasks. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from a program supervisor or other designated management position.   May receive technical and functional supervision from a Senior Client Services Practitioner. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Develop and administer long or short term treatment plans requiring comprehensive professional knowledge with the goal of improving or restoring individual or family functioning; may include clinical treatments and may determine appropriate method of treatment intervention including program modification. Participate in and/or conduct comprehensive individual and family psychosocial assessments for problem identification and diagnosis; determine acuity of need and recommend appropriate program placement; provide crisis counseling to include authorization for 72-hour emergency in-patient admission as necessary. Prepare and present clinical and/or case management documentation for review by multi-disciplinary team; provide on-going consultation and systematic support for the team in its implementation of treatment programs and individual treatment plans and/or case management. Investigate, intervene and provide a variety of professional services to children or other special needs clients, in circumstances in which the client's physical or emotional welfare is involved including cases of neglect, emotional/behavioral problems, physical/mental disabilities, child welfare, court services, or other conditions that may adversely affect the client. Participate in and/or conduct group, family and individual therapy to include marital and/or family counseling as appropriate to effect positive rehabilitation, solutions, and/or life improvements. Provide highly skilled professional services in counseling, adult and child protective services, family services, community organization, social research and related areas. Perform case management duties including treatment plan monitoring, advocacy, referral and linkage to other needed services and crisis interventions; establish and maintain casework records and documents in accordance with departmental and statutory regulations and procedures; and prepare relevant correspondence and reports, including court reports and/or testimony. Provide outreach, education, and professional consultation to the community, the general public, as well as public and private agencies; conduct training workshops and/or presentations to clients, care providers, community groups, referrals, and the general public. Provide operational oversight of residential facilities or community-based programs to include the administration of budgets as assigned; prepare grant proposals and reports and monitor program activities and expenditures. Conduct home visits; transport clients; and assist with client's financial, budget and daily living activities as appropriate. Develop, maintain and participate in an inter-agency and community networking/referral system; evaluate client needs relative to appropriate program referrals; maintain close communication with contract providers and community service agencies to ensure treatment plan and client needs are being met in a successful manner. Build and maintain positive working relationships with co-workers, other County employees, community resources, clients, and the general public utilizing principles of effective customer service. Perform related duties as assigned. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Experience and Training: Any combination of experience and training that would provide the required knowledge and abilities is qualifying.  A typical way to obtain the required knowledge and abilities would be: Experience: One year of providing mental health services, social service casework or counseling is desirable. Training: A Master's degree from an accredited college or university with major course work in social work, psychology or counseling, which meets the eligibility requirements for licensure as a Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT) or Licensed Professional Clinical Counselor (LPCC) by the State Board of Behavioral Science Examiners must be obtained by date of appointment. License or Certificate: May need to possess a valid driver's license as required by the position.  Proof of adequate vehicle insurance and medical clearance may also be required.  KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Principles and practices of social work as related to providing mental health, substance abuse services and treatment, child and adult protective services and the multi-disciplinary approach to treatment. Principles and practices used in the development of community-based programs providing treatment and social services. Accepted criteria for clinical diagnosis of emotional and mental disturbances as well as normal and abnormal emotional and mental development to include growth, development and living relationships. Develop and implement community-based programs in treatment and social service; coordinate and monitor program activities to ensure compliance with program outcomes. Principles and practices of casework, including objectives, clinical diagnosis and appropriate documentation. Psychosocial, family, individual and group therapy and counseling treatments and prevention strategies. Physical, social, mental and substance use disorders impact on individual personality and behaviors. Role of social service agencies, both public and private. Legal and regulatory issues related to the operation and delivery of a variety of client services to individuals and groups of all ages and special needs. Crisis intervention and conflict resolution practices, including management of assaultive behavior, and principles of social work related to child protective services and adult services, risk and safety assessments. Standard and accepted investigative and interviewing techniques and methods. Principles used in preparing grant proposals. Modern office procedures, practices and methods as well as designated computer hardware and software and its applications. Standard and accepted English usage, spelling, punctuation, and grammar in both oral and written forms. Ability to: Understand and carry out a variety of complex oral and written instructions in an independent manner. On a continuous basis, know and understand all aspects of the job and observe safety rules and practices; intermittently review work papers, reports and special projects; identify and problem solve client issues; identify and interpret technical and numerical information; observe and problem solve operational and technical policies and procedures; explain applicable department policies and procedures to applicants and clients. On a continuous basis, sit for long periods of time or while driving; intermittently walk, stand, bend, squat, kneel while retrieving or returning files, documents and supplies and making copies; walk, stand, bend, squat, kneel, climb or twist while conducting home/site visits or transporting client; twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone and write or use a keyboard to communicate through written means; see and hear with sufficient acuity to observe and assess physical condition and living environment of client; and lift moderate weight. Identify and conceptualize multiple cause situations and possible consequences; evaluate potential treatment/solutions; determine and initiate most effective course of action. Relate effectively and positively with assigned clients to establish trust and rapport; display empathy. Coordinate and prioritize work and timelines effectively for self and others. Work with various cultural and ethnic groups in a tactful and effective manner. Obtain relevant information through interviews, observations, and the application of standard research methodologies. Perform mathematical calculations accurately to include routine statistical analysis. Use a personal computer and office equipment necessary for successful job performance. Work weekend and evening shifts as needs of program and/or clients require. Establish and maintain effective working relationships with those contacted in the performance of required duties. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to the supplemental questionnaire, the applicant's education, training and experience will be evaluated using a pre-determined formula.  Scores from this evaluation will determine applicant ranking and placement on the eligible list. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath and submit proof of U.S. citizenship or legal right to remain and work in the U.S.  For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph) and/or be bonded. Additionally, positions in law enforcement classifications, and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list(s) resulting from this recruitment may be certified as a substitute list for a substantially similar classification.  For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please visit our website at: http://www.jobaps.com/placer/sup/abfreenames.asp EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race, color, ancestry, religion, national origin, physical disability (Including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including pregnancy, childbirth and related medical conditions), or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. BENEFITS The following information represents benefits currently available to permanent Placer County employees and may be subject to change.  It is advisable that applicants inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view benefits for Professional bargaining unit Closing Date/Time: Continuous

Introduction This position is scheduled to receive a 2% wage increase effective June 8, 2019. Applications in this recruitment are screened on a weekly basis. This recruitment may be used to fill both open and promotional vacancies in various County departments as they arise, subject to specific position requirements. Assignments are in the following services areas within Adult System of Care, Children's System of Care and Public Health divisions:  Child Welfare Services Mental Health Substance Use Disorders Homeless Services Employment Older Adult Services Public Health Whole Person Care (physical, behavioral health and social services) Emergency After-Hours/Child Protective Services Response Co-Occurring Diagnosis Criminogenic/Forensic Perinatal Wraparound (Children Services) Adoption/Permanency *Temporary/Extra Help assignments are limited to working 28 hours per week with a cap of 999 hours or 960 hours for CalPERS retired annuitants in a fiscal year and are not eligible for benefits. Extra-help appointments made from this eligible list may transition to permanent status, should vacancies arise. Upon successful completion of a foreign language proficiency exam, an additional 5% Bilingual Pay will be paid to employees who use a second language on a regular basis in the normal course of business.  Click  here for more information on Spanish bilingual opportunities. POSITION INFORMATION Placer County Health and Human Services is currently recruiting for permanent and extra-help/temporary* positions in the classification Client Services Practitioner II (Master Degree Social Worker/Clinician) for case management assignments in the Adult System of Care, Children's System of Care and Public Health divisions.  Your application materials and assignment preference(s) may be used by the hiring authority in selecting candidates for interview. Client Services Practitioners perform a broad spectrum of duties ranging from providing direct services/case management support to those faced with difficult situations, emotional stresses, or significant change in their lives to clinically diagnosing emotional, behavioral or mental health disorders in individuals. Not only do Client Services Practitioners assist individuals to cope with the situation at hand, they advocate for them and seek out valuable resources and other means of support for the affected person(s).  DEFINITION To provide responsible and professional social services and/or clinical treatment of an advanced nature to a variety of clients with identified needs including clients with mental health concerns, diagnosed mentally ill clients, substance abusers and/or clients who are homeless; to provide counseling to individuals and groups; to perform crisis intervention as appropriate; to participate in the development and implementation of various treatment and outreach services; to investigate, supervise and to place minors in need of protective services; to provide outreach engagement; to develop, coordinate and monitor community-based programs; and to function as an integral and supportive member of assigned departmental and multi-disciplinary team(s). DISTINGUISHING CHARACTERISTICS This is the full journey level class within the Client Services Practitioner series.  This class is distinguished from the Client Services Practitioner I by the assignment of the full range of duties.  Employees at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies within the work unit.  Positions in this class are flexibly staffed and are normally filled by advancement from the entry level. SUPERVISION RECEIVED AND EXERCISED Receives direction from a program supervisor or other designated management position. May exercise technical and functional supervision over clerical, technical, para-professional and/or other professional staff. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Develop and administer long or short term treatment plans requiring comprehensive professional knowledge with the goal of improving or restoring individual or family functioning; may include clinical treatments and may determine appropriate method of treatment intervention including program modification. Participate in and/or conduct comprehensive individual and family psychosocial assessments for problem identification and diagnosis; determine acuity of need and recommend appropriate program placement; provide crisis counseling to include authorization for 72-hour emergency in-patient admission as necessary. Prepare and present clinical and/or case management documentation for review by multi-disciplinary team; provide on-going consultation and systematic support for the team in its implementation of treatment programs and individual treatment plans and/or case management. Investigate, intervene and provide a variety of professional services to children or other special needs clients, in circumstances in which the client's physical or emotional welfare is involved including cases of neglect, emotional/behavioral problems, physical/mental disabilities, child welfare, court services, or other conditions that may adversely affect the client. Participate in and/or conduct group, family and individual therapy to include marital and/or family counseling as appropriate to effect positive rehabilitation, solutions, and/or life improvements. Provide highly skilled professional services in counseling, adult and child protective services, family services, community organization, social research and related areas. Perform case management duties including treatment plan monitoring, advocacy, referral and linkage to other needed services and crisis interventions; establish and maintain casework records and documents in accordance with departmental and statutory regulations and procedures; and prepare relevant correspondence and reports, including court reports and/or testimony. Provide outreach, education, and professional consultation to the community, the general public, as well as public and private agencies; conduct training workshops and/or presentations to clients, care providers, community groups, referrals, and the general public. Provide operational oversight of residential facilities or community-based programs to include the administration of budgets as assigned; prepare grant proposals and reports and monitor program activities and expenditures. Conduct home visits; transport clients; and assist with client's financial, budget and daily living activities as appropriate. Develop, maintain and participate in an inter-agency and community networking/referral system; evaluate client needs relative to appropriate program referrals; maintain close communication with contract providers and community service agencies to ensure treatment plan and client needs are being met in a successful manner. Build and maintain positive working relationships with co-workers, other County employees, community resources, clients, and the general public utilizing principles of effective customer service. Perform related duties as assigned. MINIMUM QUALIFICATIONS It is the applicant's responsibility to identify in their application materials how they meet the Minimum Qualifications listed below. Experience and Training: Any combination of experience and training that would provide the required knowledge and abilities is qualifying.  A typical way to obtain the required knowledge and abilities would be: Experience: Two years of responsible casework or clinical experience performing duties similar to a Client Services Practitioner I with Placer County. Training:  A Master's degree from an accredited college or university with major course work in social work, psychology or counseling which meets the eligibility requirements for licensure as a Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT) or Licensed Professional Clinical Counselor (LPCC) by the State Board of Behavioral Science Examiners. License or Certificate: May require possession of a State of California license as a Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), or Licensed Professional Clinical Counselor (LPCC). KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Principles and practices of social work as related to providing mental health, substance abuse services and treatment, child and adult protective services and the multi-disciplinary approach to treatment. Principles and practices used in the development of community-based programs providing treatment and social services. Accepted criteria for clinical diagnosis of emotional and mental disturbances as well as normal and abnormal emotional and mental development to include growth, development and living relationships. Develop and implement community-based programs in treatment and social service; coordinate and monitor program activities to ensure compliance with program outcomes. Principles and practices of casework, including objectives, clinical diagnosis and appropriate documentation. Psychosocial, family, individual and group therapy and counseling treatments and prevention strategies. Physical, social, mental and substance use disorders impact on individual personality and behaviors. Role of social service agencies, both public and private. Legal and regulatory issues related to the operation and delivery of a variety of client services to individuals and groups of all ages and special needs. Crisis intervention and conflict resolution practices, including management of assaultive behavior, and principles of social work related to child protective services and adult services, risk and safety assessments. Standard and accepted investigative and interviewing techniques and methods. Principles used in preparing grant proposals. Modern office procedures, practices and methods as well as designated computer hardware and software and its applications. Standard and accepted English usage, spelling, punctuation, and grammar in both oral and written forms. Policies and practices of County's Health and Human Services Department as it relates to assigned program area and client services. Community and consultative resources available, both public and private. Pertinent federal, state and local statutes and regulations governing public health and welfare services. Ability to: Understand and carry out a variety of complex oral and written instructions in an independent manner. Identify and conceptualize multiple cause situations and possible consequences; evaluate potential treatment/solutions; determine and initiate most effective course of action. Relate effectively and positively with assigned clients to establish trust and rapport; display empathy. Coordinate and prioritize work and timelines effectively for self and others. Work with various cultural and ethnic groups in a tactful and effective manner. Obtain relevant information through interviews, observations, and the application of standard research methodologies. Perform mathematical calculations accurately to include routine statistical analysis. Use a personal computer and office equipment necessary for successful job performance. Work weekend and evening shifts as needs of program and/or clients require. Establish and maintain effective working relationships with those contacted in the performance of required duties. Develop appropriate treatment plans for a variety of client needs and situations. Perform a variety of professional duties in an independent manner to include all levels of problem-solving and decision-making models. On a continuous basis, know and understand all aspects of the job and observe safety rules and practices; intermittently review work papers, reports and special projects; identify and problem solve client issues; identify and interpret technical and numerical information; observe and problem solve operational and technical policies and procedures; explain applicable department policies and procedures to applicants and clients. On a continuous basis, sit for long periods of time or while driving; intermittently walk, stand, bend, squat, kneel while retrieving or returning files, documents and supplies and making copies; walk, stand, bend, squat, kneel, climb or twist while conducting home/site visits or transporting client; twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone and write or use a keyboard to communicate through written means; see and hear with sufficient acuity to observe and assess physical condition and living environment of client; and lift moderate weight. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to the supplemental questionnaire, the applicant's education, training and experience will be evaluated using a pre-determined formula.  Scores from this evaluation will determine applicant ranking and placement on the eligible list. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath and submit proof of U.S. citizenship or legal right to remain and work in the U.S.  For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph) and/or be bonded. Additionally, positions in law enforcement classifications, and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list(s) resulting from this recruitment may be certified as a substitute list for a substantially similar classification.  For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please visit our website at: http://www.jobaps.com/placer/sup/abfreenames.asp . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race, color, ancestry, religion, national origin, physical disability (Including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including pregnancy, childbirth and related medical conditions), or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. BENEFITS The following information represents benefits currently available to permanent Placer County employees and may be subject to change.  It is advisable that applicants inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view benefits for Professional bargaining unit Closing Date/Time: Continuous

Essential Job Functions/Public Service Officer: Communicate effectively over law-enforcement radio channels while initiating and responding to radio communications, often under adverse conditions. Communicate verbally and effectively by listening to people and by giving information, directions and commands. Conduct visual and audio monitoring of jail for extended periods of time. Gather information in criminal investigations by interviewing and obtaining the statements of victims, witnesses, suspects and confidential informants. Manage interpersonal conflicts to maintain order. Operate an emergency vehicle during both the day and night, while exercising due care and caution in congested traffic and in unsafe road conditions and environmental conditions such as fog, smoke, rain, ice and snow. Perform law-enforcement functions while working rotating shifts and unanticipated overtime. Perform tasks that require lifting, carrying or dragging people or heavy objects while performing limited law-enforcement functions. Perform searches of persons that involve touching and feeling to detect potential weapons and contraband. Prepare investigative and other reports, including sketches, using appropriate grammar, symbols and mathematical computations. Read and comprehend rules, regulations, policies, procedures and the law for purposes of ensuring appropriate PSO behavior/response and performing activities involving the public. Subdue resisting subjects using hands and feet while employing defensive tactics maneuvers of approved nonlethal weapons. Public Service Officer - Job Description: Dispatch and Teletype System/Law Enforcement Information Network (L.E.I.N.) This is a two-person operation. These work stations are generally manned by a Corporal with a police Cadet assisting. They monitor a four-channel radio system and the business-alarm panel, receive calls from the desk officers, dispatch police units and log the calls/incidents in the complaint log and radio log. They provide ambulance and wrecker calls upon request from field units. They make L.E.I.N. checks for patrol units, enter and cancel "wanted" persons, vehicles and warrants as well as check stolen or recovered property through the system. They sometimes must answer telephone calls from citizens because of an overload on desk officers. Switchboard/Complaint Desk This work station is generally manned by one or more employees, depending on demands or calls coming into the desk. There are times when the duty Lieutenant must delay his other responsibilities to answer telephone calls at the desk. The police PSO assigned to the desk could write complaints at the desk and on very limited basis over the telephone, during peak periods. Complaint copies must also be separated for the various bureaus as directed. Much of a Public Service Officer's time will be taken up in the detention area and caring for prisoners. The booking, printing, mugging, receipt of property and paperwork involved in the intake will be assigned to one of the Public Service Officers from desk/dispatch area. The PSO will be required to maintain inventory of prisoner meals, feed prisoners (a one-hour task for each meal) and see that the cells are properly cleaned. He will make prisoner inspection every hour as required by the department of Corrections. On weekends and holidays he/she is expected to clean lobby, desk and dispatch section. A PSO has many other miscellaneous duties, including fingerprinting for citizenship papers and employment clearances. Traffic Bureau Periodically, a PSO from Records may be assigned to the Traffic Bureau to assist in the following: Compile accident data. Maintain accident/violation spot maps. File accident reports. Research engineering files. Maintain abandoned auto file. Detective Bureau (D.B.) Periodically, a Public Service Officer may be assigned to the Detective Bureau to assist in the following: File complaints, fingerprint cards, post clearance slips on crimes or post D.B. teletypes. Work on D.B. crime status charts or graphs. Photograph and print indexing. Cross check file for intelligence data. Youth Bureau Periodically, a Public Service Officer may be assigned to the Youth Bureau to assist in the following: Recording and filing of case reports. Type appointments to parents and juveniles. Type records of juveniles taken into custody. Disposition of cases. File jacket returns from court. Case clearance slips to Records Bureau. Support Division The Support Division usually has two Public Service Officers assigned; their duties would include: One PSO permanently assigned to property and evidence responsibility. The process of maintaining records, storage and disposition of property and evidence requires very precise control and is best served under the responsibility of one individual. A PSO can be assigned to the afternoon shift to better serve the public and department. This employee will assist in the filing of complaints by sections, traffic citations and other Bureau services; he/she will assist in providing gun registrations, public vehicle operators license applications, vendor license applications. Qualifications Citizen in the United States of America Age at least 18 years of age High School graduate or equivalent (G. E. D.) A valid Michigan Motor Vehicle Operator's or Chauffeur's License Good moral character - traffic and criminal records will be examined Must pass pre-employment process which includes background investigation, psychological exam, and physical. Physically and mentally able, with or without reasonable accommodation, to perform all of the established duties and responsibilities related to the position Ability to successfully complete the basic training curriculum as determined by the Taylor Police department Hourly rate of pay commensurate with experience level. This is a part-time position and no fringe benefits are offered. Your application will be reviewed to determine if you meet the minimum qualifications. Candidates who meet the minimum qualifications will be contacted regarding the next steps in the application process. Thank you for your interest in the City of Taylor. The City of Taylor is an equal opportunity employer and complies with all laws prohibiting discrimination on the basis of such factors as race, color, age, sex, national origin, religion, citizenship, handicap, height, weight and marital status. Under the State Persons With Disabilities Act and the Federal Americans With Disabilities Act, an employer has a legal obligation to accommodate an employee's or job applicant's disability unless the accommodation would impose an undue hardship on the employer. A person with a disability may allege a violation against an employer regarding a failure to accommodate his or her condition under Michigan law only if the person notifies the employer in writing of the need for accommodation within 182 days after the date the person knew or reasonably should have known that an accommodation was needed.

  The City of Fort Lauderdale is seeking Utility Service Representatives.  Employees that are motivated to take on today's greatest challenges and rewards in the field of local public service.  Employees who are passionate about making a difference and achieving our mission:  We Build Community, in a fast-paced organization that operates by vision, strategy, and action.  Would you fit in?   Click here to apply. The ideal candidate will perform an initial investigation of complaints received through various sources and dispatched by the City's Central Customer Service Division. Investigates citizen complaints relating to such areas as water, wastewater, stormwater, potholes, sinkholes, swale area, debris in the right-of-way or damaged hydrants. The ideal candidate will also determine the nature of the complaint, if it is the City's or citizen's responsibility, if immediate minor repairs can be performed and locate and mark water mains, service lines, sewer lines, force mains, and gravity mains for various work crews.  ESSENTIAL JOB FUNCTIONS   Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification.   The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.   Responds to and investigates customer complaints; locates and operates valves as required to conduct repairs Locates all utilities assets in City right of way Coordinates line locations with Sunshine 811 Investigates and clears sewer stoppages Inspects roadways prior to and after construction for covered valves and damage Investigates and makes corrections to utilities maps for water and sewer Serves as first line of communication and interaction with construction team and the general public Conducts service investigations; rereads meters when necessary; connects and disconnects water meters for non-payment, illegal usage, or for vacating or new residents Detects and secures meter leaks; makes minor repairs, as necessary, such as tightening spud nuts and replacing missing valve box lids or inserts Maintains tools and equipment in a safe and proper working condition Reads and interprets city maps and atlases Operates city isolation valves in the event of a water force main breaks Ensures compliance with safety regulations and standard operating procedures Uses iPad, digital hand-held tools and asset management systems Performs onsite public outreach for when neighbors are impacted Interfacing with QAlert Program, GIS and asset management system Performs related work as required Special Requirements: Effective January  1,  2019 , Bargaining  Unit  members  employed  as   Utility Service Representative ,  and  assigned  to  water  distribution shall possess and maintain a Level 3 or higher water distribution system operator license from the Florida Department of Environmental Protection. Essential Employees may be required to work during a declared emergency. The employee's Department Head will determine who will be required to work. Non-Essential Employees will not be required to work during a declared emergency but may be required to work in some capacity after the declared emergency. The employee's Department Head will determine when the employee will be required to work PHYSICAL STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS: The position involves light physical demands, such as exerting up to 20 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects.                                                                                               The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   PERFORMANCE INDICATORS:   CORE COMPETENCIES   Passion for job :  Maintains a high degree of enthusiasm, self-reliance, and self-starting approach to achieve and maintain higher levels of performance.  Lead by example to inspire employee commitment and motivation to ensure that Community Builders (employees) and neighbors (customers) experience the highest level of service and satisfaction.   Commitment to Excellence/Continuous Improvement :   Demonstrates a commitment to quality, takes pride in work, and strives to deliver the best possible results. Upholds the City's Quality Management System (QMS) through provision of consistent quality services that meet the needs and expectations of neighbors (customers) and other interested parties.   Aims to enhance neighbor satisfaction with city services by looking for opportunities to improve performance, generating ideas for improving processes, and thoroughly reviews work. Resilience, determination and innovation are all qualities essential for success.   Job Knowledge: The demonstration of specialized knowledge required to perform the job. Takes initiative in learning and implementing new concepts, technologies, and/or methods.   Customer Service Orientation :   Keeps internal and/or external customer(s) in mind at all times. Strives to proactively address customer concerns and needs.  Assists business partners and neighbors to achieve their work goals via application of their own skills and knowledge; strives to provide consistent customer satisfaction and proactively seek customer feedback.   Personal Credibility: Projects self-control, confidence, and composure while managing emotions, time, energy, and performance.   Results Orientation:   Demonstrates knowledge of what results are important and focuses resources to achieve them.   Accountability: Takes personal responsibility for outcomes.   Engagement: Care about work assignments and meets expectations for work schedules and accomplishing assignments. Shows commitment to the organization and its goals.   Communication: Speaks, writes, and listens effectively in a variety of circumstances, shares information and ideas with others.   Ethics and Integrity : Degree of trustworthiness and ethical behavior of an individual with consideration for the knowledge one has of the impact and consequences when making a decision or taking action.  All community builders should familiarize themselves with the City's Policy and Standards Manual (PSM) Chapter 6, Section 10, Sub Section 8 (City Employee Code of Ethics).   Teamwork: Works effectively with others to achieve business goals and objectives.  Takes steps to promote cohesiveness, collaboration and synergy with associates throughout the organization. Bridges personal, business and cultural differences to work effectively in team settings.   SPECIFIC COMPETENCIES   Conflict Management: Addressing and resolving conflict constructively by facilitating agreements between two or more parties.   Goal Orientation: Focuses on achieving goals and results; willing to persist in the face of obstacles.   Productivity & Work Quality: Ensures quality of work and work products match organization and department expectations.  Reviews one's own work for completeness and accuracy, seeks information or assistance when needed, and works well with other employees to provide quality work products and seeks to improve processes and practices to enhance quality and productivity.   Safety/Security: Provide a safe, secure and healthy workplace for all employees.  Establish and maintain an effective safety, security-conscious and health program within established safety policies and guidelines.   Work Coordination: Conducting his or herself in a professional manner in the work environment and completing work of acceptable quality and within established timelines.   SUPERVISORY / NON-SUPERVISORY COMPETENCIES   Continuous Learning: The extent to which one can independently determine the need for personal and professional growth, appropriately identifies relevant learning opportunities, and willingly participates in such developmental opportunities.   Time Management: Ability to prioritize and organize own actions to achieve targeted objectives.   SUPPLEMENTAL INFORMATION   Established Date: 11/18/2018     Revised Date: January 15, 2019 Management Category: N/A        Classification Level: Foundation FLSA: Non-Exempt                         EEO Code: 8 - Service/Maintenance Workers Job Code:  TM133                     Pay Grade: TG05   The City of Fort Lauderdale is AN EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND AFFIRMATIVE ACTION EMPLOYER .  All applicants receive consideration for employment without regard to race, color, religion, gender (including identity or expression), marital status, sexual orientation, national origin, age, disability or any other protected classification as defined by applicable law (except as limited by Personnel Rules, Collective Bargaining Agreements, or bona fide occupational qualifications).   In compliance with the Drug-Free Workplace Act of 1988, the City of Fort Lauderdale is committed to providing a safe, quality-oriented and productive work environment consistent with the standards of the community in which it serves. Alcohol and drug abuse poses a threat to the health and safety of City's community builders and to the security of the City's equipment and facilities. For these reasons, the City is committed to the elimination of drug and alcohol use and abuse in the workplace.   Title I of the Americans with Disabilities Act (ADA) protects qualified individuals with disabilities from employment discrimination. Under the ADA, a person has a disability if he has a physical or mental impairment that substantially limits a major life activity. The physical demands described within the job description are representative of those that must be met by an employee to successfully perform the essential functions of this job . In compliance with the ADA, the City of Fort Lauderdale will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.   This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position.  It is not intended to be an exhaustive list of all responsibilities, duties, and skills required.  This description is subject to modification as the needs and requirements of the position change.   JOB REQUIREMENTS & WORK ENVIRONMENT: Have successfully graduated from a standard high school or possess an acceptable G.E.D. certificate equivalency. Must possess at least three (3) years of experience in repairing and/or installing water, wastewater, or stormwater mains; some experience involving public contact or customer service.   Must possess a Class B Commercial Driver's License Must possess a Water Distribution Level 3 license Additional qualifying experience or completion of coursework at an accredited college or university in a job-related field, may substitute on a year-for-year basis for one year of the required experience or education. HOW TO APPLY/ VETERAN INFORMATION: Depending on the number of applicants and the quality of their education and experience, the examination may consist of one or more of the following tests: Evaluation of Training and Experience, Oral Interview, Written Examination, or other assessment method. Applicants must attain a minimum score of 70 in each part of the examination in order to qualify. All successful applicants will be required to pass a medical examination, including drug screening , prior to appointment.  Open until sufficient applicants have applied . An eligible veteran who enters an open-competitive examination shall receive preference points added to the total passing score earned in the examination as provided for in the Florida Statutes. To obtain veteran's preference, candidates MUST submit a copy of separation papers and the City of Fort Lauderdale's veteran's preference claim form ( J204 ).   Closing Date/Time: Continuous

FIRST DAY OF FILING: FEBRUARY 11, 2019 @ 9:00 A.M., PST UNTIL THE NEEDS OF THE SERVICE ARE MET AND IS SUBJECT TO CLOSURE WITHOUT PRIOR NOTICE EXAM NUMBER: Y2424J INTERDEPARTMENTAL PROMOTIONAL JOB OPPORTUNITY RESTRICTED TO PERMANENT EMPLOYEES OF THE COUNTY OF LOS ANGELES WHO HAVE SUCCESSFULLY COMPLETED THEIR INITIAL PROBATIONARY PERIOD. Current employees in the unclassified service who meet the following criteria also qualify to participate in this exam: Unclassified employees who have attained permanent County status on a classified position by successful completion of the initial probationary period, with no break in service since leaving the classified service- OR - Full-time employees in the unclassified service with at least six months of full-time experience in the unclassified service at the time of filing. NO OUT-OF-CLASS EXPERIENCE OR VERIFICATION OF EXPERIENCE LETTERS WILL BE ACCEPTED. NO WITHHOLDS WILL BE ALLOWED FOR THIS EXAMINATION. DEFINITION: Supervises the operations of a 24-hour medical facility or call center, an automatic call distribution system, or a 24-hour non-medical telephone operating facility. Essential Job Functions Screens emergency calls and handles them directly or refers calls to the proper person. Performs the duties of a telephone operator or radio telephone operator. Trains telephone operating personnel and radio telephone operators in techniques and procedures, and participates in evaluating their performance. Trains staff on the use of emergency response systems, of the facility's automated call distribution system, and on other telephone operator duties. Attends meetings in the absence of the higher-level supervisor. Plans, assigns and evaluates the work of assigned personnel. Reports unusual incidents and unsatisfactory working conditions to thefacility's supervisor. Performs various clerical duties and incidental typing. Requirements MINIMUM REQUIREMENTS: OPTION I: One (1) year ofexperience with Los Angeles County at the level of Senior Telephone Operator*. -OR- OPTION II : Two (2) years of experience with Los Angeles County at the level of Telephone Operator**. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. DESIRABLE QUALIFICATIONS: Credit will be given to applicants who possess the following desirable qualifications: Experienceas a telephone operator in a 24-hour medical facility or a 24-hourmedical call center. Any additional experience in excess of the minimum requirements. PHYSICAL CLASS II - LIGHT: Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved. SPECIAL REQUIREMENT INFORMATION: *Experience at the level of Senior Telephone Operatorin theLos Angeles Countyis defined as, leads the work of two (2) or more telephone operators using one of the following: an automatic call distribution system, a telephone systems switching console, or other automated telephone systems. **Experience at the level of Telephone Operatorin the Los Angeles County is defined as, operates a telephone operations computerized system or console. Additional Information EXAMINATION CONTENT: This examination will consist of two (2) parts: Part I :An evaluation of experience based upon application information and desirable qualifications weighted 50%. Part II: An Appraisal of Promotability designed to evaluate Knowledge and Skills,Problem Solving, Written and Oral Communication Skills, Interpersonal Effectiveness and Supervision weighted 50%. APPLICANTS MUST RECEIVE A PASSING SCORE OF 70% OR HIGHER ON EACH WEIGHTED PART OF THIS EXAMINATION IN ORDER TO BE PLACED ON THE ELIGIBLE REGISTER . TRANSFER OF SCORE: Applicants that have taken identical test partsfor other exams within the last 12 months, will have their score for the identical test part(s) automatically transferred to this examination. ELIGIBILITY INFORMATION: Applications will be processed on an "as-received" basis and those receiving a passing score will be promulgated to the eligible register accordingly. The names of candidates receiving a passing score in the examination will be added to the eligible register in the order of their score group for a period of twelve (12) months following the date of promulgation. NO PERSON MAY COMPETE IN THIS EXAMINATION MORE THAN ONCE EVERY TWELVE (12) MONTHS. SPECIAL INFORMATION : Appointees may be required to work any shift including evenings, nights, weekends and holidays. The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. VACANCY INFORMATION: The resulting eligible register will be used to fill vacancies in the North County area only . APPLICATION AND FILING INFORMATION : APPLICATIONS MUST BE FILED ONLINE ONLY. HARD COPY/PAPER APPLICATIONS SUBMITTED BY U.S. MAIL, FAX OR IN PERSON WILL NOT BE ACCEPTED. Applications electronically received after 5:00 p.m., PST, on the last day offilingwillnot be accepted. Apply online by clicking on the green "Apply" button at the top right of this posting. You can also track the status of your application using this website. The acceptance of your application depends on whether you have clearly shown that you meet the MINIMUMREQUIREMENTS. Fill in your application completely and correctly to receive full credit for relevant education, training, and experience in the spaces provided so we can evaluateyour qualifications for the position. Please do not group your experience. For each position held, give the name and address of your employer, your position title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected . All correspondence to applicants will be sent electronically to the email address provided on the application. It is important that applicants provide a valid email address. Please add tbuggs@dhs.lacounty.gov and info@governmentjobs.com to your email address book and to the list of approved senders to prevent email notifications from being filtered as SPAM/JUNK mail. FINAL EXAM RESULT NOTICES WILL BE MAILED VIA THE UNITED STATES POSTAL SERVICE. It is important that applicants provide a complete and valid mailing address. Examination results cannot be given over the phone . IMPORTANT NOTES : ALL information supplied by applicants and included in the application materials is subject to VERIFICATION . We may reject your application at any time during the examination and hiring process, including after appointment has been made. FALSIFICATION of any information may result in DISQUALIFICATION or RECISSIONOF APPOINTMENT . Utilizing VERBIAGE from Class Specification and/or Minimum Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. Comments such as "SEE RESUME" or "SEE APPLICATION" will not be considered as a response; in doing so, your application will be REJECTED . SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record. DEPARTMENT CONTACT: Tanisha Buggs, Exam Analyst E-mail: tbuggs@dhs.lacounty.gov Phone: (323) 914-7039 Fax: (323) 869-0942 ADA COORDINATOR PHONE : (323) 914-7111 CALIFORNIA RELAY SERVICES PHONE : (800) 735-2922 Closing Date/Time:

Job Summary The Pool Cashier is responsible for handling and accounting for money, filing, communicating by telephone, performing simple arithmetic, typing and analyzing data or report information and dealing effectively with the public. Minimum Qualifications A High School diploma or GED and experience in handling money preferred. Closing Date/Time: 8/30/2019 5:00 PM Central

About Our Job With eight golf facilities, Denver Golf has something for everyone: one 27-hole regulation golf course, four 18-hole regulation golf courses, one 18-hole executive mountain golf course, two 9-hole par three golf courses, two Miniature Golf facilities, five driving ranges (including the signature Aqua Golf water range), six Restaurants, and the Denver Junior Golf/The First Tee of Denver - One of the largest Junior Golf programs in the country. Denver Golf has outstanding course conditions and top-notch guest services for the best value. From urban golf settings to mountain vistas, you will find it here at Denver Golf. See what Denver Golf is all about! https://vimeo.com/221918735 The Denver Municipal Golf Courses are open for play year-round (weather permitting) from daylight until dark and the golf pro shops are open 364 days a year with the exception of the Christmas Day holiday. We are seeking applicants who are able to work weekends and holidays during our operating season. City Park Golf Course (2500 York St) - Hiring for Late Spring/Summer Evergreen Golf Course (29614 Upper Bear Creek Rd) Harvard Gulch Golf Course (660 E Iliff Ave) Kennedy Golf Course (10500 E Hampden Ave) Overland Golf Course (1801 S Huron St) Wellshire Golf Course (3333 S Colorado Blvd) Willis Case Golf Course (4999 Vrain St) Aqua Golf Water Driving Range (501 W Florida Ave) Golf Sales Associate job responsibilities: Sell merchandise in the Golf Pro Shop and use as cash register to collect payment of golf merchandise Interact with patrons and provides excellent customer service Organize and display merchandise to Golf Pro Shop standards Answer telephone and respond to customers questions regarding merchandise Inform the appropriate personnel when supplies are low and need to be ordered Assist customers with reservations in person or over the phone Assist golf employees with set up for tournaments Assign tee times to players and manage the first tee and determines who goes next Keep the Pro Shop clean and orderly Operate a variety of office equipment Perform other duties as assigned This is an on-call position which will work no more than 39 hours per week and is not eligible for benefits. On-call positions may have routine or variable work schedules About You The Denver Golf Team prides itself on its fun and hard-working atmosphere. We are looking for equally driven and engaging golf enthusiasts to join the team to support our year-round operations. Our ideal candidates will have: Will have prior retail or cashiering experience Previous golfing experience (either personal or professional) Flexibility to work on weekends and holidays Consistency and punctuality We realize that your time is valuable, so please do not apply unless you possess the following minimum requirements: Education: None Experience: None Licensures/Certification(s): Must be at least 16 years of age at the time of application Equivalency: None About Everything Else Job Profile RG2944 Golf Sales Associate To view the full job profile including position specifications, physical demands, and probationary period, click here . Position Type Oncall Position Salary Range $14.27 - $19.55 Starting Pay $14.27 Agency Parks and Recreation The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. For information about right to work, click here for English or here for Spanish.

Posting Title 911 Call Taker/Dispatch Trainee Job Requisition Number COA080305 Position Number 114299 Job Type Full-Time Division Name Police Headquarters Minimum Qualifications Minimum Qualifications: Graduation from an accredited high school or equivalent. Licenses and Certifications Required: Must be able to obtain TCOLE Certification within one (1) year of employment, and TCIC / NCIC certification within six (6) months of employment. Notes to Applicants This is a Police Dispatcher Trainee position only. This is an entry level position that works under immediate supervision while learning job tasks associated with dispatching police for service and entering secure data into the Computer Aided Dispatch System. Licenses and Certifications: • Must be able to pass the State mandated exam to obtain the Texas Commission on Law Enforcement ( TCOLE ) Telecommunicator License within one (1) year of employment. • Must be able to obtain TCIC / NCIC certification within six (6) months of employment. A detailed and complete employment application is required to help us better evaluate your qualifications. A resume must be submitted, but WILL NOT substitute for a complete employment application. Please verify the employment history dates on your resume exactly match the online application. Certification or the ability to type at least 45 net words per minute is required. Applicants who have taken a typing test administered through the Workforce Solutions Office within one (1) year of application date may attach the results to their online application. Applicants will also be administered a skills assessment test. In compliance with the Texas Commission on Law Enforcement requirements, applicants must show proof of U.S. citizenship. The following documents are accepted: Birth Certificate - U.S. Passport - U.S. Passport Card - Certificate of Citizenship - Certificate of Naturalization. TCOLE rules: http://www.tcole.texas.gov/content/commission-rules Offers of employment are contingent upon successful completion of all testing requirements including a background check and investigation as administered by the department, fingerprint clearance, interview process, drug screening, and psychological exam. Employees will be in training status for 15-17 weeks. Pay Range $17.71 - $21.46 Hourly Rate Hours Shift work - varies. Shift assignments and days off rotate and are varied to meet the needs of a 24-hour a day, 7-day a week operation in an emergency response environment. To be considered for this position, candidates must be available for various shifts and various days off. Weekend and holiday work are required. Job Close Date 07/24/2019 Type of Posting External Department Police Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 5010 Old Manor Rd. (CTECC) Austin, TX 78723 Preferred Qualifications Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Receives coded information requesting Police investigation from 911 to responsible field units including vehicle, motorcycle, and helicopter. Operates Police Emergency Radio System in accordance with FCC rules and regulations. Maintains constant awareness of status of mobile units and updates information as it changes. Receives radio calls from field units; transmits messages via radio or telephone using a Computer Aided Dispatch/Mobile Data Terminal computer system. Updates information on an ongoing basis to ensure all documentation is accurate and concise. Responsibilities - Supervisor and/or Leadership Exercised: None. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be •Knowledge of the operations of a Police Emergency Communications Center. •Skill in oral and written communication. •Skill in handling conflict and uncertain situations. •Skill in handling multiple tasks and prioritizing. •Skill in using computers and related software applications. •Ability to work in close quarters and to wear a telephone headset. •Ability to apply telephone interviewing techniques. •Ability to quickly and accurately obtain appropriate information. •Ability to learn and communicate medical emergency pre-arrival instructions ( EMD ). •Ability to deal tactfully with the public and others. •Ability to establish and maintain effective communication and working relationships with City employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation from high school or equivalent. Licenses and Certifications Required: Must be able to obtain TCOLE Certification within one (1) year of employment, TCIC/NCIC certification within six (6) months of employment. Do you meet the minimum qualifications for this position? Yes No * Shift assignments and days off rotate and are varied to meet the needs of a 24-hour, 7-day a week operation in an emergency response environment. To be considered for this position, candidates must be available for various shifts and various days off. Are you able and willing to work this schedule as required? Yes No * How many years of employment experience do you have in an inbound call center environment or an emergency communications center? None Less than 6 months 6 months - 1 year 1 year - 2 years More than 2 years * Please detail your employment experience in an inbound call center or emergency communications center environment. (Open Ended Question) * If identified as a top candidate, do you agree to a Criminal Background Investigation (CBI)? Yes No Optional & Required Documents Required Documents Resume Optional Documents Cover Letter Other Document

Job Summary The purpose of this position is to supervise recreational facilities within the City.This is accomplished by maintaining the interior facilities; overseeing the operations of the facility; developing and implementing recreational programs; and maintaining communication for the facility.Other duties include handling cash and closing the cash register; and interacting with other City employees and citizens. Essential Job Functions Maintains the interior of facilities by removing trash from floors by sweeping and mopping; organizing office and equipment area; submitting reports for repairs or needed equipment as needed; cleaning and organizing storage area; cleaning the restroom and game room. Oversees the operations of the facility by supervising hallway; handing out equipment; directing customers to the proper location; promotes programs to patrons; performing record keeping; updating class records daily; and overseeing distribution of paperwork such as disclaimer sheets, receipts books, logs, and other documentation. Develops and implements recreational programs by overseeing gym programs; assisting in the schedule of classes; coordinating classes and rentals; teaching classes; and playing games with children. Maintains communication for the facility by communicating with customers about questions, suggestions, activities, and complaints; assisting with computerized publications; answering phones; making reservations for parties; greeting customers; reporting any suggestions and complaints to the supervisor; and interacting with public participants and school official. Handles cash and closes cash register by accepting payments; making receipts; recording money that was received; ensuring that customers were charged properly by having knowledge of all program times and prices; counting money for the day; separating petty cash; and placing money in the safe. Minimum Qualifications High school diploma or GED preferred. An Associate's degree or two years of college with major course work in leisure services, park administration, or a related field preferred . Recreationexperience highly preferred. Valid Texas Class C Driver's License and CPR/First Aide Certification Ability to recognize meaning of common two- or three-syllable words.Ordinarily, such education is obtained in elementary school up to high school. However, it may be obtained from experience and self-study. Ability to perform the four basic arithmetic operations.Ordinarily, such education is obtained in elementary school up to high school. However, it may be obtained from experience and self-study. Ability to write simple sentences containing subject, verb, and object, and/or series of numbers, names, and addresses.Ordinarily, such education is obtained in elementary school up to high school. However, it may be obtained from experience and self-study. The employee normally performs the duty assignment after receiving detailed instructions as to methods, procedures, and desired end results with little room for deviation. Close and constant review is given. No responsibility for the direction or supervision of others. Normal tasks require use of definite procedures, with little deviation.Work requires little or no analysis or judgment. Discussion Frequent:From 21% to 50% of work time. Closing Date/Time: Continuous

Description Note: This recruitment schedule was amended on June 27, 2019 to extend the Final Filing Date. This recruitment has been changed to "Continuous." The Behavioral Health and Recovery Services (BHRS) Division of the San Mateo County Health is seeking a well-qualified individual for the position of Supervising Mental Health Clinician - Access Call Center . Supervising Mental Health Clinicians, under direction, supervise and coordinate the professional work of mental health professionals, paraprofessionals and interns in a geographic or service unit and participate in program planning, administration and evaluation; and provide specialized psychiatric casework counseling and therapeutic services to either children and adolescents or to adults in clinic or inpatient settings. The current vacancy is in the BHRS Call Center located in Belmont, CA. The Access supervisor's primary role is to oversee the Access Call Center operations which includes but is not limited to triage and referral for mental health and drug and alcohol services for referrals received from San Mateo County residents, other treatment providers, primary care and acute service settings such as hospitals Psychiatric Emergency Services. Additional operations include consult by telephone with providers regarding referrals, dispositions and authorizations; management of complex consumer cases not readily resolvable; and clinical consultation by telephone with consumers regarding complex needs and services. The Supervisor will also work collaboratively and supportively with the Utilization Management supervisor and Access/UM Manager as needed to support Utilization Management operations. Primary responsibilities of this position: Supervise the work of a team of clinicians and a Call Center which is the main point of entry for requests for mental health and substance use services for San Mateo County. Have a working knowledge of clinical triage and referral decision making including insurance requirements, member benefits and levels of care Ensure all cases are given excellent customer service, thorough insurance and clinical screening, and clinical triage. Review, analyze and discuss requests for mental health and substance use treatment to ensure best disposition based on complex needs of consumers and resource availability/matching. Provide brokerage, linkage and referrals to resources for consumers. Respond to various service requests from thePrivate Provider Network (PPN) and BHRS clinics. Troubleshoot and consult on complex cases with no immediate or clear disposition. Collaborate and partner with BHRS, contracted providers and prospective providers to deliver services. Address issues brought to supervisor's attention by consumers. Work with BHRS system to problem-solve complex treatment requests and concerns. Collaborate with Provider Relations coordinator to address issues that arise with private provider network. Contribute to quality improvement goals to support provider network and build capacity. Engage in continuous quality improvement efforts, staff training and other endeavors to maintain and improve the quality of service being delivered. Understand the UM process including treatment authorization, utilization review and utilization management oversight. Understand and oversee the service request and decision making process, including managed care timelines and performance measures. The ideal candidate will possess, the ability to effectively supervise and motivate a multi-disciplinary team; a collaborative and partnering spirit needed to address the needs of unique and complex cases and situations;a sophisticated breadth and depth of clinical and psychiatric knowledge of mild to moderate and seriously emotionally disturbed youth, seriously mentally ill adults and co-occurring consumers;ability to work well and interact with numerous collaborative partners on a daily basis, including clients, family members, providers, clinics, hospitals, the Health Plan of San Mateo and other contracted entities;superior telephone communication and documentation skills; and solid clinical and administrative organizational skills. NOTE: The eligible listgenerated from this recruitment may be used to fill future extra-help, term, unclassified,and regular classifiedvacancies. Qualifications Licensure/Certification: Possession of a California license in at least one of the following: Registered Nurse; Clinical Psychology; Clinical Social Worker; or Marriage, Family and Child Counseling. Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is: Education: A Master's degree in a mental health specialty, such as social work, nursing, or clinical counseling. Experience: Two years of professional post-graduate experience in a mental health setting. Knowledge of: Basic program management techniques and practices. Principles and practices of supervision and training. Human and health services system in the county including private agencies and their community resources. Current philosophy, principles and practices for services to clients with serious mental illness. Legal and policy aspects of community mental health methods. Techniques of family, individual and group counseling and diagnosis. Individual, group and family psychodynamics. Current principles and practices of psychiatric casework. Mental health consultation and education. Problems, needs, attitudes and behavior patterns of patients/clients. Skill/Ability to: Supervise, train and evaluate inter-disciplinary staff. Work collaboratively with other senior professionals in planning and developing programs of a geographic or service unit. Prepare and deliver written and oral reports. Plan, implement and evaluate all operations of a geographic or service unit. Provide treatment to adults and/or children/adolescents with various dysfunctions. Establish and maintain objective working relationships with clients/patients, other professionals, and the public. Evaluate degree of mental disability or emotional distress of patients/clients. Application/Examination Anyone may apply. Current San Mateo County and San Mateo County Superior Court employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date will receive five points added to their final passing score on this examination. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire. The examination will consist of an interview (weight: 100%). Depending on the number of applicants an application appraisal of education and experience may be used in place of other examinations or a screening committee may select those applicants whose education and/or experience appear to best meet the needs of the position based solely on the information provided in the application materials.Because of this screening process, all applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California, and applicants must participate at their own expense. IMPORTANT : Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button above or below. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date. TENTATIVE RECRUITMENT SCHEDULE: Closing Date: Continuous This is a continuous recruitment which may close at any time. The final filing date will be posted 5 days in advance in the San Mateo County Human Resources Department. Apply immediately. This recruitment is open on a continuous basis and selections may be made at any time within the process. At the County of San Mateo, we take pride in the way our employees bring together their diverse backgrounds, experiences, and perspectives to serve our community's needs. The County is an Equal Employment Opportunity Employer. Analyst: Carolyn Burns(060619) (Supervising MentalHealth Clinician - F005)

EXAM NUMBER: Y6868M OPEN COMPETITIVE JOB OPPORTUNITY FIRST DAY OF FILING: MAY 20, 2019 @ 9:00AM, PT UNTIL THE NEEDS OF THE SERVICES ARE MET AND IS SUBJECT TO CLOSURE WITHOUT PRIOR NOTICE The Los Angeles County Department of Health Services (DHS) is the second largest health system in the nation, providing compassionate, quality care through its integrated system of hospitals and community-based clinics. DHS annually cares for about 600,000 unique patients, employs over 22,000 staff and has an annual operating budget of $4.3 billion. DHS leads the County's effort to provide health services to the residents of Los Angeles County, of which approximately two million are uninsured. DHS hospitals also conduct post-graduate medical education through university affiliations for interns, residents and fellows to train the physician workforce for tomorrow. MISSION: Our mission is to ensure access to high-quality, patient-centered, cost-effective health care to Los Angeles County residents through direct services at DHS facilities and through collaboration with community and university partners. DEFINITION Supervises a small linen room distribution activity at a hospital. Essential Job Functions Assigns and supervises employees in the receiving, counting, sorting, marking, issuing and delivering of linens. Assigns quotas for linen delivers to hospital areas. Conducts supervisory rounds to inspect ward linen rooms to prevent shortage or over supply, or over accumulation, of linens. Makes recommendations for the efficient use of linen on the wards. Resolves complaints regarding linen delivery service. Monitors the delivery of soiled linen to the loading dock for weighting and pick up by the contracted laundry service provider. Supervises the inventory and shelf rotation of linens. Supervises the supply, issuance, and return of hospital garments to staff. Supervises the processing of emergency orders. Requisitions supplies and materials to maintain sufficient linen supply levels. Trains new employees in linen delivery and related work. Assists in the condemnation of linens. Supervises and participates in the keeping of linen delivery, usage, billing, and other records. Serves as the contract monitor for laundry service contract. Prepares reports as required. Requirements MINIMUMREQUIREMENTS: One (1) year of experience in the counting, sorting, marking, issuing, and control of linens in an institutional* or commercial** laundry. Physical Class III - Moderate: Includes standing or walking most of the time, with bending, stooping, squatting, twisting, and reaching; includes working on irregular surfaces, occasionally lifting objects weighting over 25 pounds, and frequent lifting of 10-15 pounds. Desirable Qualification: Basic computer knowledge. SPECIAL REQUIREMENT INFORMATION: *Institutional laundry in the County of Los Angeles is defined as experience working in hospitals, jails, prisons or residential care facilities. **Commercial laundry in the County of Los Angeles is defined as experience working in hotels oroffice buildings. Additional Information EXAMINATION CONTENT: This examination will consist of an oralinterview covering Job Preparation, Knowledge and Skills, Problem Solving and Oral Communication weighted100%. Candidates must achieve a passing score of 70% or higher onthis examination in order to be added to the eligible register. Applicants with disabilitieswho require special accommodations must provide the Examination Unit with written notification at time of filing . ELIGIBILITY INFORMATION: Applications will be processed on an "as-received" basis and those receiving a passing score will be promulgated to the eligible register accordingly. The names of candidates receiving a passing score in the examination will be added to the eligible register in the order of their score group for a period of twelve (12) months following the date of promulgation. NO PERSON MAY COMPETE IN THIS EXAMINATION MORE THAN ONCE EVERY TWELVE (12) MONTHS. SPECIAL INFORMATION : Appointees may be required to work any shift including evenings, nights, weekends and holidays. The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential migrating factors, including, but not limited to, evidence and extent of rehabilitation, regency of the offense(s), and age at the time of offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court do not have to be disclosed. VACANCY INFORMATION: The eligible register resulting from this examination will be primarily used to fill the current vacancies located within High Desert Regional Health Center and Rancho Los Amigos National Rehabilitation Center; however, will also be used to fill vacancies throughout the Department of Health Services as they occur. APPLICATION AND FILING INFORMATION: APPLICATIONS MUST BE FILED ONLINE ONLY. HARDCOPY/PAPER APPLICATIONS SUBMITTED BY U.S. MAIL, FAX OR IN PERSON WILL NOT BE ACCEPTED. Applications electronically received after 5:00 pm, PT, on the last day of filing will not be accepted. Apply online by clicking on the green "Apply" button at the top right of this posting. You can also track the status of your application using this website. The acceptance of your application depends on whether you have clearly shown that you meet the REQUIREMENTS . Provide any relevant education, training, and experience in the spaces provided so we can evaluate your qualification for the job. Do not group your experience . For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected . IMPORTANT NOTES: ALL information supplied by applicants and included in the application materials is subject to VERIFICATION . We may reject your application at any time during the examination and hiring process, including after appointment has been made. FALSIFICATION of any information may result in DISQUALIFICATION or RESCISSIONOFAPPOINTMENT . Utilizing VERBIAGE from the Class Specification and/or Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. Comments such as "SEE RESUME" or "SEE APPLICATION" will not be considered as a response; in doing so, your application will be REJECTED. SOCIAL SECURITY NUMBER: Please include your social security number for record control purposes. Federal law requires that all employed persons have a social security number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record. ADA COORDINATOR PHONE: (323) 914 - 7111 CALIFORNIA RELAY SERVICES PHONE: (800) 735 - 2922 DEPARTMENT CONTACT: ShandelLewis, Exam Analyst (323) 914 - 7071 (323) 869 - 0942 (Fax) shanlewis@dhs.lacounty.gov Closing Date/Time:

Posting Title Front Desk Attendant (Temporary) Job Requisition Number COA079607 Position Number T93005 Job Type Part-Time Division Name Parks & Recreation Minimum Qualifications Minimum Qualifications: 18 yrs of age, High School Diploma/ GED . Notes to Applicants The Front Desk Attendant is a temporary position scheduled to work up to 20 hours per week - not to exceed 1040 total hours. Duties include, but not limited to: Provide administrative support and monitor the aquatics facility during scheduled hours Perform opening and closing procedures of facility Provide customer information Cash handling and record keeping Front line security of the facility Pay Range $15.00 per hour. Hours Days and Hours Variable - up to 20 hrs per week Hours and days vary based on the facility needs. May be required to work during special events outside the normal hours. Evenings, Weekends, & Holidays may be required. Work/Location Schedule Notes: Work schedule and location is subject to change based on department needs and programs. Job Close Date 07/31/2019 Type of Posting External Department Parks & Recreation Regular/Temporary Temporary (No benefits) Grant Funded or Pooled Position Not Applicable Category Clerical Location Various Austin Parks & Recreation Aquatics Facilities Preferred Qualifications Preferred Qualifications: Experience with cash handling, record keeping and file maintenance. Experience working in a fast paced environment with changing demands. Excellent writing/composition skills, organizational skills, problem solving skills, and the ability to multitask, are preferred. Experience communicating clearly and concisely in person, by phone, email, etc., while exercising tact, patience and discretion in a professional demeanor. Experience working with diverse populations and communities, including interacting with individuals of diverse social, cultural, economic and educational backgrounds. Bilingual in English and Spanish (read, writing, speaking). Proficiency in Microsoft Office to include Word, Excel and Outlook. Duties, Functions and Responsibilities Duties, Functions and Responsibilities: Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Greet visitors and provide information about the aquatics facilities and the Parks and Recreation Department. Answer phone and route calls to specific people. Take and relay messages. Cash handling and processing payments. Assist with facility reservations. Assist with program marketing. Coordinate mail flow in and out of office. Send email and faxes. Open center and/or close center. Ensure reception area is clean. Cleaning duties as assigned. Knowledge, Skills and Abilities Knowledge, Skills and Abilities: Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Ability to handle a high-volume of customers. Skill in providing customer service. Ability to work irregular hours. Ability to communicate effectively both orally and in writing. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires a High School diploma or GED and applicants must be 18 years of age or older? Do you meet these minimum qualifications? Yes No * Have you previously worked for the City of Austin, Parks and Recreation Department? If yes, please indicate dates, work unit/section and position held at the Parks and Recreation Department. (Open Ended Question) * This position is temporary part-time position, that will be scheduled to work up to 20 hours per week. Hours and days vary based on the facility needs. The person selected will be required to work during special events outside the normal hours for programming needs; and also may be required to work evenings, weekends, & holidays. Can you work on the days and hours as noted? Yes No * If selected as a top candidate, do you agree to a criminal background investigation? Yes No Optional & Required Documents Required Documents Resume Optional Documents Cover Letter

Introduction JFD: BRFSS Bilingual Interviewer (Temporary) Working Title: Bilingual Telephone Interviewer Location: Center for Health Statistics PIN #: Multiple positions This posting will be used to fill multiple positions. Please be advised that applications will periodically be considered, as such this position could be filled any time before the closing date. Salary: The hiring rate established for this position is $11.16 per hour This position is required to work some evenings and weekends. Description: This position collects data on personal behaviors that affect health by administering and entering health surveillance data collected through telephone surveys (including but not limited to the Oklahoma Behavioral Risk Factor Surveillance System (BRFSS)). Duties include, but are not limited to: Conducting telephone surveys; verifying accuracy of completed surveys Education and Work Experience: Requirements consist of a high school diploma or GED PLUS one year of clerical office experience. This position has preferred qualifications: Bilingual Speaker in English and Spanish, ability to communicate verbally and in writing with English/Spanish speaking respondents Applicants who demonstrate they possess the minimum qualifications (education and experience requirements) and the preferred qualification will be given additional consideration during the interview process. Knowledge, Skills and Abilities: Requirements include knowledge of office methods and procedures; of telephone procedures and standard business communications; of grammar, punctuation, spelling, and basic mathematics. Skill is required to operate office machines including computers/PCs. Ability is required to follow oral and written instructions; to independently follow established protocols, encourage respondents to answer questions, probe and clarify if needed and to establish and maintain effective working relationships with others. NOTES REQUIREMENTS: If education, certification or licensure is required to meet qualifications, applicants must provide documentation at the time of interview. All applicants are subject to a background check and must be legally authorized to work in the United States without visa sponsorship. FOR ADDITIONAL INFORMATION ABOUT WORKING AT THE OKLAHOMA STATE DEPARTMENT OF HEALTH CLICK HERE Please read instructions carefully and include all required documents when you submit your application. No additional information will be accepted after the application has been submitted. Conclusion Veteran's Preference Points Apply only for initial appointment in the Classified Service. Closing Date/Time: Continuous

FIRST DAY OF FILING: FEBRUARY 11, 2019 @ 9:00 A.M., PST UNTIL THE NEEDS OF THE SERVICE ARE MET AND IS SUBJECT TO CLOSURE WITHOUT PRIOR NOTICE EXAM NUMBER: Y2424K INTERDEPARTMENTAL PROMOTIONAL JOB OPPORTUNITY RESTRICTED TO PERMANENT EMPLOYEES OF THE COUNTY OF LOS ANGELES WHO HAVE SUCCESSFULLY COMPLETED THEIR INITIAL PROBATIONARY PERIOD. Current employees in the unclassified service who meet the following criteria also qualify to participate in this exam: Unclassified employees who have attained permanent County status on a classified position by successful completion of the initial probationary period, with no break in service since leaving the classified service- OR - Full-time employees in the unclassified service with at least six months of full-time experience in the unclassified service at the time of filing. NO OUT-OF-CLASS EXPERIENCE OR VERIFICATION OF EXPERIENCE LETTERS WILL BE ACCEPTED. NO WITHHOLDS WILL BE ALLOWED FOR THIS EXAMINATION. DEFINITION: Supervises the operations of a 24-hour medical facility or call center, an automatic call distribution system, or a 24-hour non-medical telephone operating facility. Essential Job Functions Screens emergency calls and handles them directly or refers calls to the proper person. Performs the duties of a telephone operator or radio telephone operator. Trains telephone operating personnel and radio telephone operators in techniques and procedures, and participates in evaluating their performance. Trains staff on the use of emergency response systems, of the facility's automated call distribution system, and on other telephone operator duties. Attends meetings in the absence of the higher-level supervisor. Plans, assigns and evaluates the work of assigned personnel. Reports unusual incidents and unsatisfactory working conditions to thefacility's supervisor. Performs various clerical duties and incidental typing. Requirements MINIMUM REQUIREMENTS: OPTION I: One (1) year ofexperience with Los Angeles County at the level of Senior Telephone Operator*. -OR- OPTION II : Two (2) years of experience with Los Angeles County at the level of Telephone Operator**. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. DESIRABLE QUALIFICATIONS: Credit will be given to applicants who possess the following desirable qualifications: Experienceas a telephone operator in a 24-hour medical facility or a 24-hourmedical call center. Any additional experience in excess of the minimum requirements. PHYSICAL CLASS II - LIGHT: Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved. SPECIAL REQUIREMENT INFORMATION: *Experience at the level of Senior Telephone Operatorin theLos Angeles Countyis defined as, leads the work of two (2) or more telephone operators using one of the following: an automatic call distribution system, a telephone systems switching console, or other automated telephone systems. **Experience at the level of Telephone Operatorin the Los Angeles County is defined as, operates a telephone operations computerized system or console. Additional Information EXAMINATION CONTENT: This examination will consist of two (2) parts: Part I :An evaluation of experience based upon application information and desirable qualifications weighted 50%. Part II: An Appraisal ofPromotabilitydesigned to evaluate Knowledge and Skills,Problem Solving, Written and Oral Communication Skills, Interpersonal Effectiveness and Supervision weighted 50%. APPLICANTS MUST RECEIVE A PASSING SCORE OF 70% OR HIGHER ON EACH WEIGHTED PART OF THIS EXAMINATION IN ORDER TO BE PLACED ON THE ELIGIBLE REGISTER . TRANSFER OF SCORE: Applicants that have taken identical test parts for other exams within the last 12 months, will have their score for the identical test part(s) automatically transferred to this examination. ELIGIBILITY INFORMATION: Applications will be processed on an "as-received" basis and those receiving a passing score will be promulgated to the eligible register accordingly. The names of candidates receiving a passing score in the examination will be added to the eligible register in the order of their score group for a period of twelve (12) months following the date of promulgation. NO PERSON MAY COMPETE IN THIS EXAMINATION MORE THAN ONCE EVERY TWELVE (12) MONTHS. SPECIAL INFORMATION : Appointees may be required to work any shift including evenings, nights, weekends and holidays. The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. VACANCY INFORMATION: The resulting eligible register will be used to fill vacancies throughout the Department of Health Services as they occur. APPLICATION AND FILING INFORMATION : APPLICATIONS MUST BE FILED ONLINE ONLY. HARD COPY/PAPER APPLICATIONS SUBMITTED BY U.S. MAIL, FAX OR IN PERSON WILL NOT BE ACCEPTED. Applications electronically received after 5:00 p.m., PST, on the last day offilingwillnot be accepted. Apply online by clicking on the green "Apply" button at the top right of this posting. You can also track the status of your application using this website. The acceptance of your application depends on whether you have clearly shown that you meet the MINIMUMREQUIREMENTS. Fill in your application completely and correctly to receive full credit for relevant education, training, and experience in the spaces provided so we can evaluateyour qualifications for the position. Please do not group your experience. For each position held, give the name and address of your employer, your position title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected . All correspondence to applicants will be sent electronically to the email address provided on the application. It is important that applicants provide a valid email address. Please add tbuggs@dhs.lacounty.gov and info@governmentjobs.com to your email address book and to the list of approved senders to prevent email notifications from being filtered as SPAM/JUNK mail. FINAL EXAM RESULT NOTICES WILL BE MAILED VIA THE UNITED STATES POSTAL SERVICE. It is important that applicants provide a complete and valid mailing address. Examination results cannot be given over the phone . IMPORTANT NOTES : ALL information supplied by applicants and included in the application materials is subject to VERIFICATION . We may reject your application at any time during the examination and hiring process, including after appointment has been made. FALSIFICATION of any information may result in DISQUALIFICATION or RECISSIONOF APPOINTMENT . Utilizing VERBIAGE from Class Specification and/or Minimum Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. Comments such as "SEE RESUME" or "SEE APPLICATION" will not be considered as a response; in doing so, your application will be REJECTED . SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record. DEPARTMENT CONTACT: TanishaBuggs, Exam Analyst E-mail: tbuggs@dhs.lacounty.gov Phone: (323) 914-7039 Fax: (323) 869-0942 ADA COORDINATOR PHONE : (323) 914-7111 CALIFORNIA RELAY SERVICES PHONE : (800) 735-2922 Closing Date/Time:

COUNTY OF LOS ANGELES PROBATION DEPARTMENT TRANSFER OPPORTUNITY JOB NUMBER: TRPB1881-05 TYPE OF RECRUITMENT LATERAL TRANSFER (NON-COUNTY EMPLOYEES ARE NOT ELIGIBLE TO APPLY) The Probation Department'sAdministrative Services Bureau, is seeking a well-qualified individual to fill the position of Departmental Civil Service Representative in the Performance Management Unit. Permanent County of Los Angeles employees who have passed their initial probationary period and are currently holding the payroll title of Departmental Civil Service Representative are invited to submit their resume, copies of their last two (2) performance evaluations, and time history report (prime variances only) for the last two (2) years to: David Andrade Human Resources Division Examinations and Recruitment Unit 9150 East Imperial Highway Downey, CA 90242 Phone: (562) 940- 2524 Please email documents to: David.Andrade@probation.lacounty.gov with the subject line "Departmental Civil Service Representative- Performance Management." All submitted documents will be evaluated and only the most qualified candidates will be scheduled for an interview. Successful candidates must complete a background check which includes a review of their official personnel folder and reference checks. Essential Job Functions Prepares and presents cases for civil service hearings by interviewing witnesses, assembling evidence, analyzing information, developing a strategy of presentation, preparing briefs, motions, and oral arguments, and examining and cross examining witnesses Reviews proposed disciplinary actions and due process letters to ensure such letters are consistent with applicable regulations, policies and procedures, and to ensure proposed actions have a sufficient basis for defense before the Civil Service Commission Meets with employee representatives at pre-disciplinary meetings to determine whether proposed disciplinary actions are appropriate Modifies or recommends modifications of proposed actions; enters into stipulated agreements and settlements on behalf of the department Confers with employee representatives at the pre-hearing conference to determine specific issues where a hearing has been granted by the Commission Enters into stipulated agreements and settlements if such agreements and settlements are in the best interests of the department Provides advice and instruction to departmental managers in all matters related to departmental disciplinary policies, preparation of performance evaluations, techniques for correcting specific behavior or performance problems, and the application of Civil Service Rules Prepares or advises in the preparation of disciplinary letters, including letters of discharge, reduction, and suspension Reviews negative performance evaluations to ensure such evaluations are properly documented Requirements DESIRABLE QUALIFICATIONS Graduation with a Juris Doctor Degree Strong organizational skills Strong verbal and oral communication skills Ability to analyze data Excellent writing skills Permanent County of Los Angelesemployees that have passed their initial probationary period andcurrently hold the payroll title of Departmental Civil Service Representative. THIS IS NOT A BULLETIN FOR A CIVIL SERVICE EXAMINATION. Additional Information This vacancy is located at: Probation Department Headquarters 9150 E. Imperial Hwy. Downey, CA 90242 Closing Date/Time:

Safety Specialists promote recognized safety practices among businesses covered by State and federal safety and health laws and regulations. The position is located in the Mechanical Compliance Section with the Department of Business and Industry, Division of Industrial Relations in Las Vegas, NV. The incumbent will learn applicable codes to perform jurisdictional inspections and perform required data entry. They will also conduct inspections of elevators, escalators, dumbwaiters, moving walks, personnel hoists, and related equipment. The position has a 25% travel requirement. Incumbent may be required to use their personal vehicle to conduct state business. Working shifts other than a normal shift may be required, including weekends. This is an under fill for a Safety Specialist, Elevator position. Upon meeting the minimum qualifications and with the recommendation of the appointing authority, the incumbent will progress to a Safety Specialist. *** THIS RECRUITMENT MAY CLOSE AT ANY TIME BASED ON THE AMOUNT OF APPLICATIONS RECEIVED. QUALIFIED APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE. *** Closing Date/Time:

Description The County of SanMateo,Office of Public Safety Communicationsislooking for positive, professional, mature, enthusiastic, flexible and responsible individuals for 911 CommunicationsCalltaker positions. Rarely will you ever get a chance to meet the hundreds of people who call for help, yet they'll depend on your voice, your directions, and your knowledge to get through an emergency. No day is ever routine - one call may be a minor traffic accident, while the next is a frantic voice screaming for help. Both will be depending on your calm, firm voice and direction until help can arrive. Using state-of-the-art equipment and training, you'll provide the excellent service and security people have come to expect from County of San Mateo Public Safety Communications. 911 Calltakers perform a variety of telephone and computer aided operational duties in performing call taking of law enforcement, fire, and emergency medical dispatch (EMD) calls, and other public service agency calls including non-emergency and business-related calls. 911 Communications Calltaker is an entry level classification. It is distinguished from 911 Communications Dispatcher I in that latter also performs radio responsibilities in addition to call taking. Additionally, the incumbent in the 911 Communications Dispatcher I is expected to learn the more difficult or responsible duties typically assigned to the position in the next higher class of 911 Communications Dispatcher II. In order to promote to the 911 Communications Dispatcher Series, incumbents in the 911 Communications Calltaker classification must apply for the position when it is available and successfully pass recruitmentand examination for said position. To be considered for this position, you must have: Completed the POST Entry-Level Dispatcher Selection Test Battery (POST Dispatcher Test) with a minimum T-score of 48 within one year of date of application OR taken and passedthe 'CritiCall'exam withinone year of date of application. All applicants are responsible for obtaining and submitting their own test scores at the time of application.For candidates seeking alocal resource for testing, please contact TheSouth Bay Regional Public Safety Training Consortium (The Academy) at www.theacademy.ca.gov and self-enroll to take the required test prior to applying for this position.Test dates are limited so please contact The Academy as soon as possible. South Bay Regional Public Safety Training Consortium San Mateo, CA: 650-574-6466 San Jose, CA: 408-270-6458 Please note, you must register online at www.theacademy.ca.gov for a test session. NOTE: The Dispatch Academy certification does NOT satisfy the testing requirement. For more information about the County of San Mateo Office of Public Safety Communications, visit our website at https://911dispatch.smcgov.org/ . Qualifications Education and Experience: Any combination of education and experience that would likely provide the knowledge, skills and abilities is qualifying. A typical way to qualify is a minimum of one year experience with customer service contact. Knowledge of: English language, spelling, grammar and punctuation. Customer service and interpersonal communications principles. Computer operation and use in office and Communications Center environments. Basic principles in communicating by means of face-to-face contact, telephone and/or data terminals. Various resources within the County in order to provide referrals to the public and public safety agencies. Skill/Ability to: Speak, read and write English clearly. Communicate clearly and concisely, in English, both orally and in writing. Comprehend, interpret, relay and document information via telephone, computer software/ data terminals or other related technology. Screen and interpret general data and filter relevant information. Learn and operate Computer Aided Dispatch (CAD) Systems and other related technology. Read and interpret various mapping devices and relaying pertinent information. Work under pressure, exercising good judgment and common sense while making sound decisions in emergency situations. Perform multiple tasks simultaneously. Listen, understand and relay of information via telephone and in person. Remain calm and controlled under stressful periods while projecting a professional demeanor. Establish and maintain positive and courteous working relationships with customers, the community and co-workers. Work with the Communications Center team while maintaining assigned job responsibilities and duties. Anticipate and adapt to fluctuating workloads in the Communications Center. Communicate and receive constructive feedback and opinions to affect change. Access and refer to information using available resources. Read, interpret, understand and follow written and oral instructions and/or information. Remain seated for long periods of time. Read and interpret text/data on electronic screen or computerprintouts and variety of maps. Hear in a noisy environment while communicating via telephone or face to face. Other requirements of the position: Successfully complete a pre-employment medical examination and be subject to polygraph testing. Follow strict drug use standards and guidelines. Possess good moral character and psychological suitability as determined by a thorough background investigation, including fingerprinting and psychological evaluation. Be willing to work day, swing, graveyard, rotating, holiday, and weekend shifts. Be willing to work 12 to 16 hours per day. Be willing to accept overtime assignments, including last minute spontaneous mandatory assignments. Application/Examination Anyone may apply. Proof of completion of either the POST Dispatcher Test with a minimum T-Score of48 OR passing scores on the "CritiCall"exam within the last year must be attached at the time of application. Responses to the supplemental questions must also be submitted. A resume will not be accepted as a substitute for the required application materials. Applications for this position will only be accepted online. If you are currently on the County's website, you may click the 'Apply' button. If you are not on the County's website, please go to https://jobs.smcgov.org to apply. All exams will be given in County of San Mateo, California, and applicants must participate at their own expense. At the County of San Mateo, we welcome and celebrate the diversity of our employees, and strive to create a workplace where they feel valued every day. County of San Mateo is proud to be an Equal Opportunity Employer. HR Contact:Mandy Singh(04052019) (911 Communications Calltaker-V051)

Under general supervision, assist in the preparation and service of school lunches; perform routine tasks in an elementary school cafeteria; and to do related work as required. Essential Functions: Assists with general cleaning; Assists in all phases of the school lunch preparation; Heats and serves lunches; Cleans kitchen area and appliances; Puts stock away, orders and stores food and supplies; Sells a la carte and snack items, issues free lunch tickets; Prepares daily sales reports; Performs other duties of a School Lunch Helper I or II; Collects and counts money and prepares deposit slip. Qualifications Knowledge of : Basic food preparation procedures; Basic food utensils and appliances; Basic mathematics; Sanitation principles applicable to food preparation and serving and kitchen maintenance. Ability to : Read and write English; Follow oral and written instructions; Operates machines found in school cafeterias or Central Kitchen; Work in an efficient, sanitary and safe manner; Receive cash and make change accurately and quickly; Maintain cordial relations with co-workers, children, school staff and public. Education & Experience Requirements: Six months of experience at the School Lunch Helper I level, or one year of experience in a public or commercial establishment performing the duties of a helper. Education : Equivalent to completion of twelfth grade or informal education sufficient to insure ability to perform job duties. Selection Process: The examination process for this recruitment may be comprised of one or any combination of the following: screening of the applicant's training, background, and experience; scored evaluation of responses on a supplemental application; written examination(s); qualifications appraisal oral examination; performance examination; or technical oral examination, scored on a job-related basis.Only the most highly qualified candidates will be invited to continue in the examination process.Successful candidates who pass all parts of the examination process will be placed on the eligibility list in order of their relative merit as determined by these competitive examinations. Qualified candidates on the eligibility list will be contacted for Substitute, Limited Term, and Provisional positions. A background check will be conducted to all candidates that will be considered. There is a $70 fingerprint fee that the candidate is responsible for and a clearance of Tuberculosis is also required prior to employment. OTHER IMPORTANT INFORMATION : Hours, schedules, and locations for the ELEMENTARY SCHOOL CASHIER - SUBSTITUTE position vary. Continuous

***PART-TIME JOB OPPORTUNITY*** RECREATION SPECIALIST - WILLOW PASS FACILITY ATTENDANT Part-time community center representative for the City of Concord assigned to the Willow Pass Community Center. The duties of this position include; supervision of the community center during classes and rentals, set up and take down of chairs, tables, and equipment, and light custodial services. Must be able to provide a high level of support to customers and ensure the safety of the people and property by effectively enforcing policies and procedures. Hours are primarily weekday evenings and weekend days and evenings. Examples of duties include, but are not limited to: Serve as main point of contact for instructors, participants and renters during scheduled shifts. Set up, take down, and clean-up of facility before and after events and classes as assigned. Effectively communicate and enforce facility policies and procedures. Effectively communicate program and schedule information to customers. Complete all paperwork required for rentals and classes. Use strong verbal and written communication skills to provide information to customers, co- workers and supervisors. Monitor equipment inventories and recommend procurement of items as needed. Inspect facility and equipment and recommend procurement, maintenance and repair as needed. At all times, demonstrates cooperative behavior with colleagues, supervisors and the public. Performs other duties as assigned. Qualifications: Requirements: Must possess strong verbal and written communication skills and have one or more years of customer service experience. Ability to establish and maintain positive working relationships with those contacted in the course of work at all levels, including a culturally diverse public with a focus on quality customer service. Must be at least 18 years of age and be able to lift/ move 50-60 pounds. Must be available and willing to work weekday evenings and weekends. Desired Qualifications: •Satisfactory completion of high school or the equivalent •Speak Spanish •Effectively communicate and enforce facility policies and procedures •Effectively communicate program and schedule information to customers •Ability to enforce rules and regulations; maintain orderly participant conduct Closing Date/Time: Tue. 12/31/19 5:00 PM Pacific Time

Position Information TRANSFER/VOLUNTARY DEMOTION/FREENAME/RETIREE EXTRA-HELP You should be in this announcement if you are a permanent, probationary, or former Sonoma County employee and want to complete an application for transfer, voluntary demotion, freename, or retiree extra-help opportunities. For County of Sonoma regular, probationary, or former employees, Human Resources maintains lists for job classes where there are individuals who meet the criteria and refers these lists to hiring departments when departments have vacancies in accordance with the Civil Service Rules and other policy or programs as applicable. TRANSFER/VOLUNTARY DEMOTION Transfer/Voluntary Demotion Opportunities If you see that Human Resources is recruiting for a position where you would like to be considered for transfer/voluntary demotion, or is soliciting transfer/voluntary demotion applications through some kind of communication channel, you may submit an application. You may also submit applications for these opportunities at any time with or without a current vacancy or solicitation. Employees: submit an application to this announcement and complete the supplemental questions; and will have to meet the below criteria. Transfer Criteria You must be a permanent or probationary County of Sonoma employee; and you may transfer to the same classification you currently hold; or you can transfer to a closely related* classification provided the A-step of the classification is within 4% (up or down) of the A-step of your current classification, AND you meet the minimum qualifications of the classification. (See definition below for closely related.) Voluntary Demotion Criteria You must be a permanent or probationary county employee; and you may voluntarily demote to a class in which you've previously held probationary or permanent status in; or to a closely related* class with a lower salary range AND in which you possess the minimum qualifications. Transfer/Voluntary Demotion Process Employees submit application materials for EACH job class they wish to be on a list for. Human Resources staff reviews the application and the classification(s) in which you have submitted your request for transfer/voluntary demotion and determines your eligibility. Human Resources notifies you if your request for transfer/voluntary demotion has been approved. If approved, Human Resources places you on a transfer/voluntary demotion list for the approved classification(s) for 6 months. When 6 months expires, it is the employees responsibility to contact Human Resourcesto request an extension; Human Resources will NOT automatically renew. Human Resources does not notify candidates when six months expires. If you wish to extend your eligibility for another six months, you must contact HumanResources to make the request. As vacancies occur, Human Resources refers your application materials as requested by departments and/or in conjunction with regular employment certifications for the classification in which you have submitted your application for. Human Resources does NOT notify you if you have been referred to a department. Departments have the discretion to interview candidates referred to them who are transfer/voluntary demotion candidates unless otherwise required by County policy or Civil Service Rules. Once referred to departments, the departments will be responsible for communicating with and coordinating candidates directly. FREENAME Freename Opportunities The Civil Service Rules provides regular employees who were either laid off or resigned in good standing or are current regular employees, within five (5) years after the separation date, the opportunity to be placed on a "Freename" list to be considered for reappointment in a class the individual formerly occupied, or in a lower level class in the same series. Additionally, regular employees who have received official layoff notice may request to be considered for appointment to closely related* classes that have the same or lower salary range from the date they receive their layoff notice for as long as 90 days beyond their layoff effective date, and a regular employee who has voluntarily demoted within two (2) years from the demotion may request reappointment to the class from which he/she demoted. Eligible employees may submit applications at any time with or without a current vacancy, job announcement, or solicitation. Employees: submit an application to this announcement and complete the supplemental questions; and must meet the criteria of freename eligibility in accordance with Civil Service Rules. Free Name Process Employees submit application materials for EACH job class they wish to be on a freename list for. Human Resources staff reviews the application and the classification(s) in which you have submitted your request and determines your eligibility. Human Resources notifies you if your request for freename status has been approved. If approved, Human Resources places you on a freename list for the approved classification(s) for 6 months. When 6 months expires, it is the employee's responsibility to contact HumanResources to request an extension; Human Resources will NOT automatically renew. Human Resources does not notify candidates when six months expires. If you wish to extend your eligibility for another six months, you must contact Human Resources to make the request. As vacancies occur, Human Resources refers your application materials as requested by departments and/or in conjunction with regular employment certifications for the classification in which you have submitted your application for. Human Resources will notify you if you have been referred to a department. Departments must interview freename candidates. Once referred to departments, the departments will be responsible for communicating with and coordinating candidates directly. RETIREE EXTRA-HELP Retiree Extra-Help Opportunities Many Sonoma County retirees are uniquely qualified to step right in to extra-help positions with little or no training, and bring valuable knowledge and experience. Departments frequently ask if there are retirees interested in working vacation and leave relief coverage, part-time hours, and specific projects. Government Code 31680.3 limits retiree extra-help to 960 hours per fiscal year. The extra-help employment must begin no later than five (5) years after the retirement date. Sonoma County retirees may be re-employed as extra help in the same class, a previously held class, or a lower level class in the same series. Government code prohibits the County of Sonoma from hiring retirees as extra-help if, during the 12-month period prior to the appointment, the retiree received unemployment insurance payments arising out of prior County of Sonoma employment. PLEASE NOTE: Effective January 1, 2013, new legislation has set new parameters for individuals returning to County employment on a temporary basis which applies to "retiree extra-help." Prior to submitting your "retiree extra-help" application, please review the "Returning to work after retirement" section of the Sonoma County Employee Retirement Association website found at http ://scretire.org/Retired/Working-After-Retirement Retiree Extra-Help Process Retirees submit application materials for EACH job class they wish to be on a retiree extra-help list for. Human Resources staff reviews the application and the classification(s) in which you have submitted your request and determines your eligibility. Human Resources notifies you if your request for retiree extra-help status has been approved. If approved, Human Resources places you on a retiree extra-help list for the approved classification(s) for 6 months. When 6 months expires, it is the retiree's responsibility to contact Human Resources torequest an extension; Human Resources will NOT automatically renew. Human Resources does not notify retirees when six months expires. If you wish to extend your eligibility for another six months, you must contact HumanResources to make the request. As retiree extra-help positions become available occur, Human Resources refers your application materials as requested by departments for the classification in which you have submitted your application for. Human Resources will not notify you if you have been referred to a department. Once referred to departments, the departments will be responsible for communicating with and coordinating with retirees directly. Hard Copy (Paper) Application Submittal Human Resources encourages employees to use the online process, but if that is not available or desirable, employees may submit paper applications, but must also submit a cover letter describing their desire to be considered for transfer, voluntary demotion, freename, or retiree extra-help including the list of classifications they desire to be considered for. Employees can contact Human Resources to request the application materials. To begin the process of applying for a transfer, voluntary demotion, freename, or as retiree extra-help, please click on the "Apply" link located at the top of this announcement. Human Resources Department 575 Administration Drive, Suite 116B, Santa Rosa, CA 95403 (707)565-2331 Hours: Monday-Friday, 8:00 a.m.-5:00 p.m. *Closely Related Class Definition "Closely related class" means any class which has been designated by the Human Resources Director to have sufficiently similar duties and minimum qualifications to make a change of status compatible with Merit Systems Standards.