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  • Council Community Relations Coordinator – Council District 6 Office

    San Jose, California United States CITY OF SAN JOSE Full Time $67,566.20 - $105,436.24 Annually May 08, 2026
    City of San Jose Employer:

    CITY OF SAN JOSE

    Join us in making a real impact in San José! Our diverse range of positions offers something for everyone, whether you're looking to apply your expertise or explore new horizons. At the City of San José, you'll find a supportive environment where innovation and collaboration thrive. Start your journey with us today and be a part of shaping a brighter future for our City. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José. BECOME AN INTERN WITH THE CITY OF SAN JOSÉ The City of San José Internship Program is designed to help students gain professional public sector work experience related to their academic area of interest. Internships are a great opportunity to build networking, communication, and analytical skills. Get Valuable Training and Professional Experience The City of San José hosts about 150 student interns annually, from majors that include finance, graphic design, information technology, accounting, urban planning, political science, public administration, and many others. Applicants must be a currently enrolled in college to apply. Interns at the City have flexible hours to work around their class schedules. Depending on the departments and their role interns generally work between 20-30 hours per week. So, what are you waiting for? Take the first step towards a rewarding career with us by browsing our current job openings. We can't wait to welcome you to our team and see how you'll help us shape the future of our city! Need help getting started? View the instructions on how to apply for jobs. Didn’t find the position you were looking for? Sign up for our alerts so you can be notified when we have a new opportunity! The City of San José is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of San José is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 408-535-1285, 711 (TTY)  

    Apply Now View job Employer Profile

    Job Description

    Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José.

    The City of San José is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of San José is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 408-535-1285, 711 (TTY) , or via email at CityCareers@sanjoseca.gov .

    About the Department

    The City of San José, the Capital of Silicon Valley, is one of the nation's best managed cities and one of the top ten cities in which to live, work and do business. Moreover, San José is the center of cultural government and economic activity for the region. The employees of the City of San José have embraced the following values: Integrity, Innovation, Excellence, Collaboration, Respect and Celebration.

    The San José City Council consists of ten Councilmembers elected by district and a Mayor elected at-large, each for four-year terms. The Mayor and Council are responsible for representing the residents of San José, providing accountability, reviewing public policy and programs, and adopting those policies which best meet the needs of the residents, visitors, and businesses in San José.

    Position Duties

    The Council District 6 Office is recruiting for a Council Community Relations Coordinator, which will serve as a community relations representative in direct support of elected official, Councilmember Michael Mulcahy.The position will coordinate media communication and public information efforts for the Council District Office. Education and/or experience in the fields of public relations, communications, journalism, public information, web design, or marketing is highly desirable. Strong writing skills, communication skills, and computer proficiency with a firm grasp of social media tools and platforms are essential in this position. As well as the ability to develop and maintain effective relations with constituents and organizations with a positive and professional demeanor when working in public. Bilingual language skills (Vietnamese, Spanish, and/or Chinese), both oral and written, are desirable, but not required.

    The salary range for this classification is $67,566.20-$105,436.24 annually. The salary range includes an approximate five percent (5%) ongoing non-pensionable compensation. Actual salary shall be determined by the final candidates’ qualifications and experience.

    Responsibilities for this position may include, but are not limited to, the following:
    Public Communications
    • Manage and produce all external communications, including newsletters, e-blasts, website content, and social media platforms.
    • Develop and create engaging digital/social media content aligned with the elected official’s priorities and messaging.
    • Draft and refine talking points, quotes, speeches, and messaging for public appearances, events, and all digital platforms.
    • Prepare official office statements, proclamations, and ceremonial communications.
    • Oversee media relations by coordinating press inquiries and drafting responses, including managing press conferences and interviews on behalf of the elected official.
    • Monitor media coverage and public sentiment about related issues to the district.
    Community Awareness & Outreach
    • Represent the office at community events, serving as an active and engaged liaison with constituents.
    • Build and maintain meaningful relationships with community members, partners, and stakeholders to strengthen the office’s network.
    • Ensure constituents and community partners are informed of relevant events, programs, resources, and opportunities.
    Neighborhood Management
    • Attend neighborhood, business, and community meetings to stay informed on local issues and priorities.
    • Develop an understanding of business district and neighborhood-specific needs and concerns.
    • Maintain regular communication with neighborhood leaders and stakeholders to support responsive and effective engagement.
    Event Coordination
    • Plan and coordinate community events, including volunteer clean-ups, informational meetings, and other public gatherings.
    • Collaborate with City departments, government agencies, nonprofits, community organizations, and local businesses.
    • Assist with event logistics, including scheduling, site coordination, permits, materials, and on-site support.
    • Support outreach and promotion efforts to maximize community awareness and participation.
    • Serve as a point of contact during events as needed.
    Technical/Software
    • Proficient in managing and organizing large datasets to support outreach and constituent engagement efforts.
    • Experienced in social media/digital content creation and management, including platforms and tools such as Canva, Instagram editing tools.
    • Experienced in designing graphics, flyers, and digital materials to support communications and community outreach.
    • Quick to learn and adapt to new software, tools, and data management systems.
    Interpersonal/Professional Skills
    • Enjoys engaging and communicating with diverse audiences.
    • Confident public speaker, comfortable addressing large groups.
    • Strong written and verbal communicator, with an emphasis on clarity and conciseness.
    • Builds positive, empathetic relationships with residents, businesses, community partners, and staff.
    • Demonstrates strong interpersonal skills; dependable and trustworthy, with a proven ability to build rapport and earn community trust among stakeholders and the public.
    • Skilled in collaborative problem-solving and conflict resolution.
    • Maintains professionalism and adaptability in fast-paced, public-facing environments.

    Employees in this classification are not members of the classified civil service and appointment would be on a contract “at-will” basis and is for a specified period of time to be determined by the appointing elected official and does not extend past the end of the elected official's term. Candidates must be willing to work a flexible schedule as needed, including frequent evenings and weekends and as exempt management employees, are not eligible for overtime compensation.This unclassified position requires a disclosure of outside investments, real property interest, income and business positions.

    Minimum Qualifications

    Any combination of training, education, and experience that provides the knowledge, skills, and abilities to advise and support the Councilmember on matters of constituent services; public policy; community outreach and engagement; and communications.

    Education: Typically requires a Bachelor’s Degree or equivalent.

    Experience: Typically requires two (2) or more years’ experience of public or customer service, public relations, communications, or recreation programming experience.

    Required Licensing: Possession of a valid California Driver’s license may be required.

    Competencies:
    • Knowledge of federal, state, and local rules and regulations pertaining to municipal operations.
    • Ability to effectively communicate with the media and members of the public through a variety of letters, memoranda and reports; prepare agendas and meeting summaries; ability to obtain information from and convey information to the public.
    • Ability to develop and maintain harmonious and effective working relationships with a wide range of individuals, neighborhood, business, and community organizations, as well as City staff, members of Boards and Commissions and other constituencies.
    • Ability to provide administrative support to an elected official including scheduling and coordinating appointments, meetings, and events for the Councilmembers.
    • Ability to plan, manage, and evaluate community relations methods and events.
    • Ability to collaborate with representatives of other elected officials, public and community-based agencies; and City staff regarding policy analysis and development; consideration of policy and program options; or other matters affecting public services.
    • Ability to plan, manage, coordinate, and collaborate to successfully produce special events, public meetings.

    Desirable Qualifications:
    • Bilingual skills: oral and written proficiency with languages.
    • Ability to exercise sound judgment in developing, analyzing, and evaluating various programs and services.
    • Ability to collaborate with community based organizations regarding the preparation and management of grants, programs, special events, and community outreach efforts;
    • Ability to manage programs, activities, and projects within the scope and authority of the elected official regarding community relations methods, programs, and events.
    • Ability to draft routine to complex correspondence, memoranda, and reports which articulate the elected official’s proposals and position on matters before the City Council and other governmental bodies.
    • Proficiency with conducting public meetings and events on behalf of the elected official and/or prepare summaries of public and private meetings; reports, memoranda and other documents for review by senior staff and the elected official.
    • Ability to serve as support staff in community engagement efforts with neighborhood, district or city-wide business or community groups or associations and other interested parties in the regarding community concerns, issues, and priorities.
    • Ability to produce public information including media releases and relations and to use social media sources including web site development and management to effectively engage the community and constituents with the elected official’s policies, positions, and goals.
    • Ability to effectively engage with other elected and appointed officials (boards and commissions, other governmental representatives and staff) regarding programs and services for mutual constituencies.
    • Proficiency in web design and the use of various software programs including Adobe Acrobat, Adobe Photoshop, In-design; Dreamweaver, and other applications; the incumbent should also be proficient in graphic design.
    • Specialized knowledge, skills, abilities, education, experience, or licensure requirements may be established for individual positions.


    Other Qualifications

    Selection Process:

    The selection process will consist of an evaluation of the applicant's training and experience based on the application, resume, cover letter, and answers to the job-specific questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional steps of the selection process may consist of one or more interviews.

    To be considered for this position, you must fill out the online application and answer the job-specific questions on the City of San Jose website and submit the following:
    • Cover Letter
    • Resume

    You will be prompted to answer the following job-specific questions during the online application process:

    1. Please provide sample work of marketing, media releases, graphics, and social media graphics.

    2. Please provide a writing sample.

    3. Please describe a time you had to manage a conflict (i.e. giving someone bad news, managing two parties that didn’t agree, etc.). How did you manage this situation? What communications methods did you apply to the situation?

    You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration.

    Additional Information:

    If you have questions about the duties of this position or the selection and hiring process, please contact dominique.voelker@sanjoseca.gov.

    This posting/recruitment is for multiple offices and will remain open until vacancies in these offices are filled. Applications are reviewed continuously; therefore, we encourage applicants to apply as soon as possible.

    Additional Information:

    Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

    You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses.

    Please note that applications are currently not accepted through CalOpps or any other third party job board application system.

    This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

    Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application.

    AI and the Hiring Process

    We recognize that Artificial Intelligence (AI) is becoming part of daily life and can be a valuable tool for learning, research, and professional growth. We encourage candidates to use AI responsibly as a support in preparing application materials, live assessments, and interviews. However, we value authenticity, accuracy and truthfulness. Application responses and interview answers must reflect your own knowledge, skills, and experiences. While AI can supplement preparation, it cannot replace the originality and judgment we look for in our employees. This ensures fairness, transparency, and equity for all applicants in the hiring process.

    The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the City's benefits pagefor detailed information on coverage, cost, and dependent coverage.

    For information on the City’s Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services website. You will be able to view information based on different Sworn/Federated job classification.

    In additional to the benefits above, there is an additional perks siteto explore further benefits of working for the City of San Jose like paid leave, educational reimbursements, and holiday pay are specific to the job classification and union membership.

    Closing Date/Time: 5/22/2026 11:59 PM Pacific
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    Please mention you found this employment opportunity on the CareersInGovernment.com job board.

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The Ins and Outs of Government PR Jobs - And Why It's Worth It To Consider One

The Ins and Outs of Government PR Jobs - And Why It's Worth It To Consider One
 

Introduction

Picture this: you're a skilled communicator with a knack for crafting compelling messages and a deep desire to make a difference in your community. You've considered various career paths, but the idea of working in government PR keeps nagging at you. You're intrigued by the opportunity to shape public perception, inform citizens, and contribute to the greater good, but you're not quite sure what a government PR job entails or if it's the right fit for you.

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Sound familiar? If so, you've come to the right place.

In this comprehensive guide, we'll dive deep into the world of government PR jobs, exploring the key responsibilities, necessary skills, and potential career growth opportunities within this dynamic field.

We'll paint a vivid picture of what it's like to work as a government PR professional, from the day-to-day tasks to the challenges and rewards that come with the territory.

But here's the thing: a government PR job isn't for everyone. It requires a unique combination of strategic thinking, adaptability, and a thick skin. You'll need to navigate complex bureaucracies, juggle competing priorities, and sometimes face public scrutiny. But if you're up for the challenge, a career in government PR can be incredibly fulfilling.

 

Roles and Responsibilities

When you step into a government PR job, you'll quickly realize that no two days are the same. Your role will be multifaceted, challenging, and always keeps you on your toes. At its core, your primary responsibility will be to manage the public image and reputation of the government agency or official you represent. But what does that actually entail? Let's break it down.

Crafting Compelling Communications

One of your key duties will be developing and implementing communication strategies that effectively convey your agency's mission, goals, and initiatives to the public. This means you'll need to have a deep understanding of your target audience and craft messages that resonate with them. You'll be the mastermind behind press releases, speeches, social media posts, and other public-facing content, ensuring that all communications are clear, concise, and on-brand.

Managing Media Relations and Crisis Communications

But your job doesn't stop there. As a government PR professional, you'll also be the go-to person for media inquiries and crisis communications. When reporters come knocking with tough questions or a scandal erupts, you'll need to think on your feet and develop strategic responses that mitigate damage and maintain public trust. It's a high-pressure role that requires a cool head and a quick wit.

Engaging the Public Through Outreach and Events

In addition to reactive tasks, you'll also be proactive in your approach to PR. This means organizing press conferences, public events, and community outreach initiatives that showcase your agency's work and engage citizens in meaningful ways. You'll be the bridge between your agency and the public, fostering relationships and building trust through open and transparent communication.

Collaborating with Stakeholders and Subject Matter Experts

Of course, all of this work doesn't happen in a vacuum. As a government PR professional, you'll collaborate closely with agency leaders, subject matter experts, and other stakeholders to ensure that all communications are accurate, timely, and aligned with your agency's goals. You'll need to be a master negotiator, able to balance competing priorities and find common ground among diverse perspectives.

 

Required Skills and Qualifications

So, you're intrigued by the idea of a government PR job, but you're not sure if you have what it takes to succeed in this dynamic field. Don't worry – we've got you covered. While the specific requirements may vary depending on the agency and position, there are certain skills and qualifications that are essential for any government PR professional. Let's take a closer look.

Excellent Communication Skills

First and foremost, you'll need to be an exceptional communicator. This means having the ability to write clear, concise, and compelling content across a variety of mediums – from press releases and speeches to social media posts and website copy. You'll also need to be an articulate and confident speaker, able to deliver messages effectively in front of cameras, reporters, and public audiences.

Strategic Thinking and Problem-Solving Abilities

But being a great communicator isn't enough – you'll also need to be a strategic thinker and problem solver. Government PR professionals are often faced with complex challenges that require creative solutions and the ability to think on their feet. You'll need to be able to analyze situations quickly, identify potential risks and opportunities, and develop strategic approaches that achieve desired outcomes.

Relationship Building and Interpersonal Skills

Another key skill for government PR professionals is the ability to build and maintain relationships with a wide range of stakeholders – from media contacts and community leaders to agency staff and elected officials. You'll need to be able to navigate complex bureaucracies, build trust and credibility with diverse audiences, and foster collaborations that advance your agency's goals.

Adaptability and Resilience

In the fast-paced world of government PR, things can change at a moment's notice. You'll need to be adaptable and resilient, able to pivot quickly when priorities shift or crises emerge. This means being able to work well under pressure, manage multiple tasks and deadlines simultaneously, and maintain a positive attitude even in the face of adversity.

Knowledge of Government Processes and Policies

Having a solid understanding of government processes and policies is essential for success in a government PR job. You'll need to be familiar with the workings of your agency, the legislative and regulatory environment in which it operates, and the key issues and challenges facing your community. This knowledge will enable you to craft effective messages, anticipate potential roadblocks, and navigate the complex landscape of government communications.

While this may seem like a daunting list of requirements, don't let it discourage you. Many of these skills can be developed over time through a combination of education, training, and on-the-job experience.

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Career Advancement Opportunities

So, you've got your government PR job title and you're excited about the opportunities. But what does the future hold? What kind of career advancement opportunities are available to you? Let's explore some of the paths you might take as you grow and develop in your government PR career.

Progressing to Senior-Level Positions

One of the most common career advancement opportunities in government PR is progressing to senior-level positions within your agency. As you gain experience and demonstrate your skills and leadership abilities, you may be promoted to roles such as Senior Communications Specialist, Communications Director, or Public Affairs Specialist. These positions typically require demonstrated ability of strategy development, team management, and high-level decision-making.

Specializing in a Particular Area of PR

Another way to advance your career in government PR is to specialize in a particular area of communications. For example, you might focus on digital communications and social media, or you might develop expertise in crisis communications and emergency response. By becoming a subject matter expert in a specific area, you can position yourself as a valuable resource to your agency and open up new opportunities for growth and advancement.

Transitioning to a Different Agency or Department

In some cases, career advancement in government PR may involve transitioning to a different agency or department. You might seek out opportunities to work in a larger or more high-profile agency, or you might be interested in exploring a different area of government, such as education, healthcare, or environmental protection. By bringing your skills and experience to a new agency, you can broaden your professional network, take on new challenges, and continue to grow in your career.

Pursuing Leadership Roles in Professional Organizations

Outside of your day-to-day job, you can also advance your career by taking on leadership roles in professional organizations related to government PR. For example, you might serve on the board of the National Association of Government Communicators or lead a committee for the Public Relations Society of America. These roles can help you build your professional reputation, develop new skills, and make valuable connections with other PR professionals across the country.

Transitioning to the Private Sector

Some government PR professionals choose to advance their careers by transitioning to the private sector. The skills and experience you gain in government PR – such as strategic communication, media relations, and crisis management – are highly transferable to the corporate world. You might seek out PR positions with companies that have a strong public affairs or government relations focus, or you might start your own PR consulting firm that specializes in serving government clients.

Regardless of the path you choose, the key to career advancement in government PR is to continually develop your skills, build your professional network, and seek out new challenges and opportunities. By staying proactive and strategic in your career development, you can position yourself for long-term success and make a meaningful impact in your community and beyond.

 

Challenges and Rewards

Working in government PR can be a deeply fulfilling career path, but it's not without its challenges. Like any job, there are both rewards and obstacles that come with the territory. Let's take an honest look at what you can expect as a government PR professional.

Challenges

Navigating Bureaucracy and Red Tape

One of the biggest challenges of working in government PR is navigating the complex bureaucracy and red tape that often comes with the job. Government agencies are subject to a wide range of rules, regulations, and approval processes that can slow down decision-making and hinder progress. As a PR professional, you'll need to be patient, persistent, and creative in finding ways to get things done within the system.

Managing Limited Resources and Tight Deadlines

Government agencies are often working with limited budgets and resources, which can make it challenging to execute effective PR campaigns and initiatives. You may need to get creative with your strategies and tactics and find ways to do more with less. Additionally, the fast-paced nature of government means that you'll often be working under tight deadlines and pressure to deliver results quickly.

Adapting to Changing Priorities and Leadership

Finally, government PR professionals need to be adaptable and resilient in the face of changing priorities and leadership. Political administrations come and go, and with each transition can come new directives, initiatives, and messaging. You'll need to be able to change direction and adjust your strategies and tactics to align with the current priorities and goals of your agency and its leaders.

Rewards

Serving the Public Good

Another reward of government PR is the satisfaction of knowing that you're serving the public good. As a public servant, your ultimate goal is to work in the best interests of the people you serve. This can be a powerful motivator and source of pride, knowing that your efforts are contributing to a larger purpose and mission.

Developing Unique and Valuable Skills

Working in government PR also provides opportunities to develop unique and valuable skills that can serve you throughout your career. You'll gain experience in strategic communication, media relations, crisis management, and stakeholder engagement – all skills that are highly transferable to other industries and sectors. You'll also develop a deep understanding of government processes, policies, and issues, which can make you a valuable asset to any organization.

Building a Professional Network and Reputation

Government PR can be a great way to build your professional network and reputation. You'll have the opportunity to work with a wide range of stakeholders – from elected officials and agency leaders to media contacts and community partners. By building strong relationships and demonstrating your expertise and value, you can position yourself for future career opportunities and growth.

While the challenges of government PR can be significant, the rewards are equally powerful. If you're passionate about serving the public good and developing your skills and reputation, a career in government PR may be the perfect fit for you.

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Landing Your First Government PR Job

Gain relevant education and training

Pursuing a degree in communications, public relations, journalism, or a related field can provide a strong foundation for a career in government PR. Consider earning a master's degree in public administration or public policy to deepen your understanding of government processes and issues. Taking courses or workshops in government relations, public affairs, or crisis communication can also help you build specialized knowledge and technical skills.

Gain relevant education and training

Pursuing a degree in communications, public relations, journalism, or a related field can provide a strong foundation for a career in government PR. Consider earning a master's degree in public administration or public policy to deepen your understanding of government processes and issues. Taking courses or workshops in government relations, public affairs, or crisis communication can also help you build specialized knowledge and technical skills.

Build your professional experience

Seeking out internships or entry-level positions in government agencies or nonprofit organizations can provide valuable hands-on experience in government PR. Volunteering for political campaigns or advocacy groups can also help you gain experience in messaging and outreach, while building your professional network. Look for opportunities to write or speak about government issues, such as op-eds or community forums, to demonstrate your expertise and engagement.

Develop your skills and expertise

Honing your writing and editing skills through practice and feedback is essential for success in government PR. Learning to use social media and digital communication tools effectively can also help you reach and engage different audiences. Staying up to date on current events and policy issues related to your areas of interest can help you provide informed and relevant communications.

Network and build relationships

Attending government and public affairs conferences and events can provide opportunities to meet and learn from other professionals in the field. Joining professional organizations like the National Association of Government Communicators or the Public Relations Society of America can also help you build your network and access resources and support. Reaching out to government PR professionals for informational interviews or advice can provide valuable insights and guidance.

Prepare for the hiring process

Familiarizing yourself with the government job application process, which may include exams or assessments, can help you navigate the hiring process more effectively. Practicing your interviewing skills and being prepared to discuss your experience and qualifications with human resources can help you make a strong impression. Being patient and persistent is also important, as the government hiring process can often take longer than the private sector.

Consider alternative paths to government PR

Looking for PR positions with government contractors or consulting firms that serve government clients can provide alternative paths to working in government PR. Considering working in the nonprofit sector on issues that relate to federal government policy or services can also provide relevant experience and exposure. Exploring opportunities in local or state government, which may have more entry-level positions available, can be another way to break into the field.

With persistence, dedication, and a commitment to public service, you can launch a fulfilling career in government PR.

 

Conclusion

If you're a skilled communicator with a passion for making a difference in your community, government PR may be the perfect fit. Government PR and public affairs jobs present the opportunity to inform and engage citizens, promote transparency and accountability, and support initiatives that improve people's lives. It also provides the chance to develop valuable skills, build a strong professional network, and establish a reputation as a trusted and effective communicator.

With dedication, persistence, and a passion for making a difference, you can launch a fulfilling and impactful career in government PR.

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The road ahead may not always be easy, but the opportunity to serve your community and contribute to the greater good is well worth the journey.

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