Network Systems Support Analyst I/II

Job Description

Examples of Duties

Duties may include, but are not limited to the following:

• Analyze and define user requirements to include such aspects as operating mode, system software and configuration needs and interrelationships to be considered when integrating with the network system.
  
• Install and integrate personal computer applications software and hardware.
  
• Train users on personal computer application packages and the network system.
  
• Troubleshoot routine software applications problems and works with users to recognize potential difficulties with the applications.
  
• Diagnose application and/or network failures to isolate the source of problems between equipment, network components, and applications software or user.
  
• Create project plans and maintain and track the progress of assigned projects utilizing work plans.
  
• Maintain system and application-level security of the network.
  
• Develop interfaces between network hosts, servers and clients.
  
• Evaluate new software application packages and acts as a software specialist answering routine questions of users.

Minimum Qualifications

Network Systems Support Analyst I
Education:
Equivalent to graduation from a four (4) year college majoring in Information Systems, Computer Science, Mathematics or related field. (Experience in programming and computer operation may be substituted for the college education on a year for year basis.)

Experience:
None

Network Systems Support Analyst II
Education:
Equivalent to graduation from a four (4) year college majoring in Information Systems, Computer Science, Mathematics or related field. (Experience in programming and computer operation may be substituted for the college education on a year for year basis.)

Experience:
Two (2) years of increasingly responsible experience comparable to a Network Systems Support Analyst I.

Essential Functions

• Frequent operation of personal computer and other modern office equipment.
  
• Communicate effectively with others in person, in writing, and over the telephone.
  
• Analyze data, interpret directions, procedures and regulations, and develop appropriate responses.
  
• Perform job duties under stressful conditions.
  
• Lift and move with help objects weighing up to 50 pounds.
  
• Respond appropriately to situations.
  
• Maintain confidential information in accordance with legal standards and/or County regulations.
  
• Repetitive motion, sitting for long periods, walking.
  
• Occasional standing, pushing, pulling, bending, squatting, climbing.
  
• Constant good overall vision and reading and close-up work.
  
• Frequent color perception and use of eye/hand coordination.
  
• Occasional use of depth perception and peripheral vision.
  
• Normal dexterity with frequent writing.
  
• Frequent hearing of normal speech, hearing/talking on the telephone, talking in person.
  
  
• Frequent decision making, concentration, and public contact.
  
• Some assignments may require working weekends, nights, and/or occasional overtime.
  
• Occasional exposure to indoor industrial conditions including heat/cold, odors, or poor ventilation.
  
  
• Regular attendance is an essential function.
  
  

Knowledge of:

• Basic methods, procedures and techniques used to support a network computer system.
  
• Organizational and administrative methods.
  
• Personal computer and micro- and minicomputer operating systems and software.
  
• Data dictionaries.
  
• Modern office methods, functions and clerical procedures.
  
• Basic computer operation environments.
  
• Network topologies and operation environments.
  
  

Ability to:

• Install and configure personal, micro- and minicomputer applications software and hardware.
  
• Identify and solve routine personal computer and network applications software problems.
  
• Prepare clear, complete and concise work plans.
  
• Follow oral and written instructions.
  
• Train users in applications software.
  
• Establish and maintain effective working relationships with those contacted during the course of work.
  
• Comprehend methods, procedures and techniques used to support a network computer system.

Why Merced County? A message from the CEO

HOLIDAYS & LEAVES
VACATION

10 days the first 5 years of continuous employment (limited to a maximum of 160 hours), 15 days in the second 5 years of continuous employment (limited to a maximum of 240 hours), and 20 days after 10 years of continuous employment (limited to a maximum of 320 hours).

SICK LEAVE

0.0625 hours sick leave for each paid regularly scheduled work hour. 16 days (130 hours per year) with unlimited accumulation. Optional annual buy back of a portion of accumulated sick leave hours upon meeting certain criteria.

HOLIDAYS

Twelve paid holidays annually plus two optional holidays.

BEREAVEMENT LEAVE

Five (5) regularly scheduled workdays.

INSURANCE
HEALTH INSURANCE
Medical Insurance - Merced County offers multiple Medical Plans and contributes towards employee and dependent premiums.

• Anthem 500 EPO
• Anthem 1500 EPO
• Anthem HDHP (High Deductible Medical Plan) with Health Savings Account (HSA)
• Anthem HDHP (High Deductible Medical Plan) without Health Savings Account (HSA)

Dental Insurance - Delta Dental

• County pays 100% of the premium for employees and 50% for dependent(s)

Vision Insurance - VSP

• County pays 100% of the premium for employees and 50% for dependent(s)

DISABILITY INSURANCE

State Disability Insurance (SDI)
Merced County non-management employees are enrolled in the State Disability Insurance Program (SDI). Premiums for this insurance are paid by the employee. This insurance is administered solely by the State, who determines eligibility and payments. Benefit amounts are based on the quarter with the highest wages earned within the base period.

LIFE INSURANCE

County-paid Life and Accidental Death & Dismemberment Insurance

• Represented Employees $10,000

Voluntary Term and Whole Life Insurance are available - premium paid by employee

RETIREMENT
DEFERRED COMPENSATION

The County offers a 457(b) Deferred Compensation Plan. Employees choose their investment funds and can make pre-tax or post-tax contributions to the plan up to the maximum allowable.

MERCED COUNTY EMPLOYEE RETIREMENT ASSOCIATION

The retirement plan is a defined benefit plan administered pursuant to the County Employees Retirement Law of 1937 and other provisions of the California Government Code. MCERA members also pay into Social Security. The applicable benefit formula is dependent upon your hire date with an MCERA employer; your pension amount will be determined by your age, years of service and final compensation amount.

EXTRA HELP EMPLOYEES DO NOT QUALIFY FOR COUNTY BENEFITS.

EMPLOYEE PROGRAMS
EMPLOYEE ASSISTANCE PROGRAM (EAP)

Anthem EAP services provide up to five face-to-face counseling sessions per incident and provides a toll-free "800" hotline available 24/7 for emergencies and crisis intervention. EAP services include counseling services, legal services, financial services and work-life resource services.

EMPLOYEE TICKETS, COUPONS, and DISCOUNTS

The County of Merced has partnered with Employee Savings Tickets to provide discounted coupons and tickets for all county employees to attractions throughout the state and out-of-state. The discounts and coupons are available for shopping, movies, sporting events, theme parks, zoos and aquariums and much more.

THIS BULLETIN IS NOT A CONTRACT AND DOES NOT CREATE CONTRACTUAL OR LEGAL RIGHTS ON BEHALF OF ANY EMPLOYEE. THIS BULLETIN IS SUBJECT OF BEING SUPPLEMENTED, MODIFIED, WITHDRAWN OR OTHERWISE CHANGED PENDING LABOR AGREEMENTS AND/OR AT THE DISCRETION OF THE COUNTY EXECUTIVE OFFICER OR AS THE BOARD OF SUPERVISORS DEEM NECESSARY.

For answers to specific questions regarding employee benefits, please call Human Resources at 209.385.7356.

Closing Date/Time: Continuous