Administrative Support Technician - Limited Service

Job Description

Job Characteristics

**PART-TIME JOB OPPORTUNITY***

ADMINISTRATIVE SUPPORT TECHNICIAN - LIMITED SERVICE

The City of Concord is accepting applications for part-time Limited Service Administrative Support Technician positions. There is one vacancy at this time, in the Housing Division of the Community Development Department, but t his recruitment may be used for future Administrative Support Technician vacancies Citywide.

• Housing: $25.56

What you will be doing:
The Administrative Support Technician in the Housing Division of the Community Development Department will support the division with a variety of administrative tasks to support the Residential Tenant Protection Program, including the Rent Registry. This position will support the increasing demand for customer service and administrative support needs to assist property owners or managers with registering their rental units in the City’s Rent Registry online portal and providing counseling to tenants/property owners with questions about the Residential Tenant Protection Program regulations.

The schedule is approximately 40 hours per week, generally between 8:00 a.m. and 4:30 p.m., Monday through Friday, excluding holidays. The assignment is anticipated to begin on January 19, 2026 and end on June 30, 2027.

When assigned to Housing, the ideal candidate:

• Has strong, accurate data entry skills and pays attention to detail.
• Has the ability to organize, multitask, prioritize, and work under pressure at times.
• Possesses excellent customer service skills.
• Has the ability to work productively with internal and external customers.
• Has proficiency with Microsoft Word, Excel, Outlook, and Teams. Knowledge of 3Di Rent Registry platform (desirable).
• Has strong oral and written communication skills.
• Is punctual and professional.
• Embraces, promotes and is guided by the City's Mission, Vision and Values .

SELECTION PROCESS
Submit a completed City of Concord application and the required supplemental question responses online at www.cityofconcord.org/jobs . All qualified applications and supplemental responses will be competitively evaluated, and those candidates demonstrating the strongest qualifications will be invited to interview.Successful candidates will be provided a conditional offer of employment and must clear DOJ/FBI live scan. See below for more information.

Conviction History:
If you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with the City of Concord.

Helpful tips when applying:

• It is important to carefully read the complete job bulletin before submitting your application so you are aware of all requirements of both the position and the process.
• When preparing your application, consider reviewing the job announcement and classification specification so that you may emphasize work experience relevant to the position for which you are applying.
• Job duties should be an accurate reflection of the work you completed. Copying and pasting from your job description is not recommended as there may be duties listed that you did not perform.
• Answer all required supplemental questions completely and honestly. The information you put in the supplemental questionnaire must also be verified in your work history so if you say you have certain experience in the questionnaire, make sure we can see it listed in your job history as well so we know where you performed those functions and for how long.

Examples of duties include, but are not limited to

When assigned to Housing:

• Greets property owners and tenants in the Permit Center for drop in or appointment services for the City’s Tenant Protection Program, including the Rent Registry.
• Answers incoming phone calls and responds to emails with inquiries from property owners regarding the Rent Registration process.
• Inputs data on rent and tenancy changes into the online Rent Registry system.
• Receives in person check payment for Rent Registry invoices.
• Conducts research on ownership changes on rental properties in the Rent Registry inventory and updates data accordingly in the online portal.
• Provides housing counseling services to tenants/property owners with inquiries about coverage of their rental unit under the Residential Tenant Protection Program Ordinance and make referrals to local community-based organizations as needed.
• Other duties as assigned.
  
  

Qualifications

Knowledge of:

• Alphabetic and numeric filing, indexing, and cross-referencing methods
• Basic arithmetic
• Office work procedures and practices, including the operation of commonly used office machines
• Word processing applications like Word, Excel and Publisher
• Principles and processes for providing internal and external customer service

Ability to:

• Work with complex and sensitive files and record systems
• Make simple mathematical calculations
• Understand and carry out oral and wrtten instructions
• Convey written and/or non-written information effectively
• Quickly search and find information from resource systems, manuals and other documents and accurately and concisely convey such information orally and in writing
• Give appropriate attention to what other people are saying, taking time to understand the points being made and asking questions as appropriate
• Maintain appropriate attention to detail based on the complexity of work performed
• Shift back and forth between two or more activities or sources of information, and to work efficiently and accurately on tasks with interruptions

Education: Satisfactory completion of high school or equivalent. Select assignments may have additional requirements.

Experience : Two years of customer service experience. Select assignments may have additional requirements.

Other

Select assignments may require the possession of a valid California Class C Driver’s License and a satisfactory driving record as a condition of initial and continued employment.

EEO/ADA: The City of Concord is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.

If you have a disability and require accommodations in the testing process, please contact Human Resources at 925-671-3308 or hrdept@cityofconcord.org prior to the final filing date.

This position is not eligible for benefits.

Closing Date/Time: 11/16/2026 11:59 PM Pacific