PATIENT RESOURCES WORKER

Job Description

Position/Program Information

EXAM NUMBER

Y9192Z

TYPE OF RECRUITMENT

We welcome applications from anyone!

The application filing period will begin on Saturday, October 17, 2026, at 8:00 a.m. (PT) - Continuous.

The application window may close unexpectedly once we have enough qualified candidates.

Why work for us?

LA Health Services is LA County’s integrated healthcare system and the second-largest public health system in the nation. Our system includes four public hospitals, more than 20 community health centers, Emergency Medical Services (EMS), Correctional Health Services, and community-based programs that connect people to care where they are.

We serve as the safety net for almost 10 million residents, providing care regardless of ability to pay, insurance coverage, or immigration status. As one connected system, we deliver extraordinary care-from prevention and primary care to emergency, specialty, trauma, and recovery services across Los Angeles County.

With more than 2.9 million visits annually and a workforce of over 23,000 dedicated staff, LA Health Services is proud to deliver high-quality, compassionate, and accessible care to everyone, no matter how they come through our doors.

Explore our one system of hospitals and community health centers: Our Locations - Health Services Los Angeles County .

MISSION:
To advance the health of our patients and our communities by providing extraordinary care.

Check Out Our Outstanding Benefits!

We offer one of the strongest public-sector benefits packages in the country. Join us and discover a rich selection of health care options, robust retirement plans and the flexibility to work, relax and rejuvenate as you reach your fullest personal and professional potential. Click here to see comprehensive information regarding County employee benefits.
What does a Patient Resource Worker do:
Identifies patients' financial resources to pay for medical and/or mental healthcare and services; and assists patients in making assignments for medical benefits, and completes standardized billing forms based upon data acquired.

Essential Job Functions

Interviews patients or their relatives and/or representatives to obtain identifying information, financial and other eligibility data; determines the patient's potential eligibility to enroll in specific health care programs based upon diagnosis, available medical information, type of medical/clinical services, and residency status; enters and accesses data by utilizing various local and web-based information systems and databases to determine a patient's financial eligibility.

Evaluates financial data and resources to determine the patient's ability to reimburse the County for health care services consistent with department policy; completes or assists the patient in the completion of benefits forms for third party resources; contacts private insurance companies to verify coverage and to obtain authorization for services; verifies existing governmental coverage for health care services, and screens for the patient's potential eligibility to receive Medi-Cal or other no-cost/low-cost programs.

Communicates with patients, responsible relatives and/or representatives, attorneys, employers, agencies and insurance companies to explain County policies and to obtain, verify, or clarify information required to complete standardized billing forms. Computes plans of payment for patients whose medical share of cost has already been established.

Completes required federal, State, and County forms for patients during emergency room visits, upon admission, and during outpatient clinic visits.

Refers patients without existing financial resources or with complex financial eligibility issues to a Patient Financial Services Worker or facility staff member.

Initiates and/or processes applications for a variety of reduced no-cost/low-cost programs, such as ATP and UMDAP.

Patient Access
Greets and registers patients in person or over the phone. Obtains demographics, preferred pharmacy, emergency contact and insurance information. Enrolls patient using electronic system. Provides forms to patients and completes paperwork for requested services. Determines when language interpretation is needed. Orients patients to health services by providing direction to appropriate locations for services.

Initiates and/or processes applications for a variety of reduced no-cost/low-cost programs, such as ATP and UMDAP.

Verifies coverage and empanelment prior to scheduling. Identifies when authorization and/or letter of agreement may be needed. Identifies discrepancies in assignment and empanelment and appropriately refers complex cases to Patient Relations Representatives.

Schedules patient visits by determining the appropriate providers and programs for patients. Ensures timely access to services by actively monitoring and coordinating multiple provider schedules and maintaining appointment templates for clinic providers.

Re-verifies eligibility in the month of the appointment to financially clear patients for appointments, conducts patient outreach by phone and/or mail, explains coverage options, refers the patient to member services as needed, and cancels appointments. Checks-in patient for appointment to explain payment options, obtains signatures, collects fees, and keeps records of insurance and patient identification.

Performs other related duties, as necessary.

Requirements

REQUIREMENTS TO QUALIFY:

Option I: Two (2) years of experience interviewing the public to initiate or complete applications for financial assistance, credit, insurance, medical, mental health, hospital services, social security, or workers' compensation.

Option II: Three (3) years of clerical experience, two years of which must have involved public contact associated with the financial screening and/or registration of patients or claims billing and collection for hospital or medical services.

Option III: Two (2) years of experience involving public contact in the investigation and collection of accounts receivable.

Option IV: Completion of sixty (60) semester or ninety (90) quarter units earned in an accredited college or university*.

Option V: Two (2) years of experience in a health care setting** with responsibility for performing patient access***related work in the Emergency Department, Urgent Care or other walk-in registration, admitting, financial screening and eligibility verification, and scheduling area.

LICENSE:
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

PHYSICAL CLASS II - Light:
This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

No withhold or Out of Class experience will be accepted for this examination. Required experience must be fully met at the time of filing and clearly indicated on the application.

SPECIAL REQUIREMENT INFORMATION:

*In order to qualify under Option IV you must include a legible copy of all relevant official documents, including your transcript from an accredited institution or email it to yramos@dhs.lacounty.gov within (7) days of filing your application. The document should show the number of units and the type of unit system used (e.g., semester, quarter) and be in English. If not in English, then translation is required. International degrees must be evaluated for equivalency to US standards and indicate the number of units and unit system. Documents marked as unofficial will not be accepted. For more information on our standards for educational documents, please visit: https://file.lacounty.gov/SDSInter/dhr/070812_PPG123.pdf

NOTE: If you are unable to attach required documents during application submission, you may email them to the exam analyst at yramos@dhs.lacounty.gov within 7 calendar days of filing online. Please include your name, the exam number and exam title in the subject line of the email.

We do not accept password-protected documents. Ensure documents are unlocked before attaching to your application or sending to the exam analyst.

**Healthcare setting includes, but is not limited to, acute-care hospitals; long-term care facilities, such as nursing homes and skilled nursing facilities; physicians' offices; urgent-care centers, outpatient clinics; and home healthcare (i.e., healthcare provided at home by a healthcare professional).

***Patient access experience includes but is not limited to experience in Patient Access Coverage Verification & Financial Screening, Emergency Department or Urgent Care Registration and Coverage Verification, Patient Relations (including Empanelment/Primary Care Linkage), and Call Center (for patient scheduling of primary care, specialty care, and diagnostic appointments).

Desirable Qualifications:

• Additional experience beyond the qualifying option.

Additional Information

EXAMINATION CONTENT:

This examination will consist of an evaluation of experience, desirable qualifications and supplemental questionnaire and assign a score based on a standardized scoring system. This assessment is worth 100% of your total score.

Candidates need to achieve a passing score of 70% or higher on the examination in order to be placed on the eligible list.

ELIGIBILITY AND VACANCY INFORMATION:

Applicants who passed the assessment are placed on a list in the order of their score group for a period of twelve (12) months. Applications will be processed as they are received and added to the list accordingly. We will use this list to fill vacancies in LA Health Services as they occur.

No person may compete in this examination more than once every twelve (12) months.

SPECIAL INFORMATION:

Available Shift:

Appointees may be required to work any shift, including evenings, nights, weekends and holidays.

APPLICATION AND FILING INFORMATION:

We only accept applications filed online. Applications submitted by U.S mail, fax, or in person are not accepted. Apply online by clicking on the “Apply” green button at the top right of this posting. This website can also be used to get application status updates.

Please fill out the application completely. Provide relevant job experience including employer's name and address, job title, beginning and ending dates, number of hours worked per week, and description of work performed. Copying verbiage from the Requirements or class specification as your work experience will not be sufficient to demonstrate meeting the requirements.

We may verify information included in the application at any point during the examination and hiring process, including after an appointment has been made. Falsification of information on your application and any attachments will result in refusal of application, rescission of appointment, or restriction of application to future recruitments.

We will send notifications to the email address provided on the application, so it is important that you provide a valid email address. If you choose to unsubscribe or opt out from receiving our emails, it is possible to view notices by logging into governmentjobs.com and checking the profile inbox. It is every applicant's responsibility to take steps to view correspondence, and we will not consider claims of missing notices to be a valid reason for re-scheduling an exam part. Register the below domains as approved senders to prevent email notifications from being filtered as spam/junk mail.

• info@governmentjobs.com
• noreply@governmentjobs.com
• y ramos@dhs.lacounty.gov

New email addresses need to be verified. This will only be done once per email address and can be done at any time by logging in to governmentjobs.com and following the prompts. This is to improve the security of the web-based system and to prevent incorrectly entered email addresses.

Social Security No. (SSN):

Please include your SSN for record control purposes. Federal law requires that all employed persons have a social security number.

Computer and internet access at public libraries:

For candidates who may not have regular access to a computer or the internet, applications can be completed on computers in public libraries throughout Los Angeles County.

No sharing of user ID and password:

All applicants should file their application online using their own user ID and password. Using others login credentials may erase a candidate's original application record.

Anti-Racism, Diversity, and Inclusion (ARDI): Los Angeles County recognizes and affirms that all people are equal and are entitled to all rights afforded by the Constitution of the US. We are committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.

ADA COORDINATOR PHONE: (323) 914-7111

CALIFORNIA RELAY SERVICES PHONE: (800) 735-2922

DEPARTMENT CONTACT:
Yolanda Ramos, Exam Analyst

Telephone Number: (213) 288-7000
Email Address: yramos@dhs.lacounty.gov

For detailed information, please click here