Vendor Program Specialist

Summary

Vendor Program Specialist, Contract, HyBrid, Charlotte, NC

Qualifications

Education

Bachelor's degree in Business Administration, Information Technology, Supply Chain Management, Finance, or a related field preferred; equivalent work experience may be considered.

Experience

• 2–4 years of experience in vendor management, procurement operations, contract administration, software licensing support, SaaS operations, financial operations, or a related operational role.
• Experience working with vendor records, license tracking, user/access requests, reporting, billing support, compliance documentation, or operational workflows preferred.
• Experience supporting SaaS vendors, enterprise licensing programs, software asset management, vendor onboarding, or technology procurement is a plus.

Skills & Competencies

• Strong organizational skills, attention to detail, and ability to maintain accurate records across multiple programs and stakeholders.
• Ability to work with license, usage, billing, vendor, and renewal data to identify discrepancies, trends, and required follow-up actions.
• Proficiency with Excel and reporting tools for data tracking, validation, analysis, and recurring reporting.
• Strong written and verbal communication skills for routine user, vendor, and stakeholder coordination.
• Ability to manage multiple requests, deadlines, trackers, and follow-up items in a fast-paced environment.
• Ability to follow SOPs, recognize when an item falls outside standard process, and escalate appropriately.
• Familiarity with SaaS licensing models, vendor management systems, procurement platforms, software asset management tools, or compliance tracking processes preferred.

Job Description

Vendor Program Specialist, Contract, HyBrid, Charlotte, NC

Qualifications

Education

Bachelor's degree in Business Administration, Information Technology, Supply Chain Management, Finance, or a related field preferred; equivalent work experience may be considered.

Experience

• 2–4 years of experience in vendor management, procurement operations, contract administration, software licensing support, SaaS operations, financial operations, or a related operational role.
• Experience working with vendor records, license tracking, user/access requests, reporting, billing support, compliance documentation, or operational workflows preferred.
• Experience supporting SaaS vendors, enterprise licensing programs, software asset management, vendor onboarding, or technology procurement is a plus.

Skills & Competencies

• Strong organizational skills, attention to detail, and ability to maintain accurate records across multiple programs and stakeholders.
• Ability to work with license, usage, billing, vendor, and renewal data to identify discrepancies, trends, and required follow-up actions.
• Proficiency with Excel and reporting tools for data tracking, validation, analysis, and recurring reporting.
• Strong written and verbal communication skills for routine user, vendor, and stakeholder coordination.
• Ability to manage multiple requests, deadlines, trackers, and follow-up items in a fast-paced environment.
• Ability to follow SOPs, recognize when an item falls outside standard process, and escalate appropriately.
• Familiarity with SaaS licensing models, vendor management systems, procurement platforms, software asset management tools, or compliance tracking processes preferred.