Senior Program Analyst

Summary

Program Analyst, Senior (Special Projects) - (PASR_09232026.2)Job TitleProgram Analyst, Senior (Special Projects)EducationHigh SchoolLocationCategorySalary GradeDate Needed By9/30/2026Job TypeFull-timeTravel0 - 10%Job DescriptionThe representative will be part of a team responsible for providing IT customer service support to the CNIC enterprise.Essential Duties and Responsibilities:Job duties include the following: (Other duties may be assigned.)Provides IT customer service, technical expertise enterprise wide for CNIC via phone, email, onsite or through tickets submitted through a ticketing system (BMC Helix).Perform task-order management by reviewing, processing, and approving (computers, software, printers, and peripherals) to and from the orders in accordance with applicable regulations, policies, and procedural guidelines.Coordinate with other A/CTRs to track task-order progress, resolve discrepancies, and ensure timely fulfillment.Create, modify, and manage enterprise user accounts and permissionsOrder, track, and manage government equipment and hardware assets.Lead project coordinator for IT projects such as tech refresh, cube renovations, and building-wide Wi-Fi. Oversee the scheduling, technician coordination, and asset lifecycle management.Analyzes business processes and identifies areas for improvement by creating Standard Operating Procedures (SOPs) to enhance end-user self-sufficiency and issue resolution.As the CNIC HQ Asset Manager, Track and analyze inventory metrics for NMCI (Navy Marine Corps Intranet) hardware (e.g. computers, peripherals and mobile devices).Perform Purebred Agent duties by deploying gov't iPhones in accordance with federal gov't standards. Assists the end-user in troubleshooting any issues.Creates, amends, and submits purchase requisitions for NMCI through SAP ERP.Collect, analyze, and provide application data reports as directed.Handles customer problems that arise from the use of the applications/processes listed aboveCreates processes for responding to customer inquiries.Troubleshoot errors and takes prompt and appropriate action on customer complaints.Keys information into a computer to compile work volume statistics for accounting purposes.Operates office equipment.Attendance and punctuality are essential functions of this position.# of Hires Needed1Exemption TypeExemptHiring ManagerMarsh, Wendy (CNIC Administrative Director - Operations - Direct (01.00.22))Job RequirementsPhysical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Work is primarily sedentary.Education and Experience: HS and 6 years of direct work experience with the use of information technology to develop and/or integrate complex data. Familiar with leadership of teams to accomplish Enterprise goals.Security Clearance: A favorable T3 (Formerly NACLC) background investigation required. Employee must maintain eligibility throughout employment. Active Security Clearance Preferred.#J-18808-Ljbffr

Job Description

Program Analyst, Senior (Special Projects) - (PASR_09232026.2)Job TitleProgram Analyst, Senior (Special Projects)EducationHigh SchoolLocationCategorySalary GradeDate Needed By9/30/2026Job TypeFull-timeTravel0 - 10%Job DescriptionThe representative will be part of a team responsible for providing IT customer service support to the CNIC enterprise.Essential Duties and Responsibilities:Job duties include the following: (Other duties may be assigned.)Provides IT customer service, technical expertise enterprise wide for CNIC via phone, email, onsite or through tickets submitted through a ticketing system (BMC Helix).Perform task-order management by reviewing, processing, and approving (computers, software, printers, and peripherals) to and from the orders in accordance with applicable regulations, policies, and procedural guidelines.Coordinate with other A/CTRs to track task-order progress, resolve discrepancies, and ensure timely fulfillment.Create, modify, and manage enterprise user accounts and permissionsOrder, track, and manage government equipment and hardware assets.Lead project coordinator for IT projects such as tech refresh, cube renovations, and building-wide Wi-Fi. Oversee the scheduling, technician coordination, and asset lifecycle management.Analyzes business processes and identifies areas for improvement by creating Standard Operating Procedures (SOPs) to enhance end-user self-sufficiency and issue resolution.As the CNIC HQ Asset Manager, Track and analyze inventory metrics for NMCI (Navy Marine Corps Intranet) hardware (e.g. computers, peripherals and mobile devices).Perform Purebred Agent duties by deploying gov't iPhones in accordance with federal gov't standards. Assists the end-user in troubleshooting any issues.Creates, amends, and submits purchase requisitions for NMCI through SAP ERP.Collect, analyze, and provide application data reports as directed.Handles customer problems that arise from the use of the applications/processes listed aboveCreates processes for responding to customer inquiries.Troubleshoot errors and takes prompt and appropriate action on customer complaints.Keys information into a computer to compile work volume statistics for accounting purposes.Operates office equipment.Attendance and punctuality are essential functions of this position.# of Hires Needed1Exemption TypeExemptHiring ManagerMarsh, Wendy (CNIC Administrative Director - Operations - Direct (01.00.22))Job RequirementsPhysical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Work is primarily sedentary.Education and Experience: HS and 6 years of direct work experience with the use of information technology to develop and/or integrate complex data. Familiar with leadership of teams to accomplish Enterprise goals.Security Clearance: A favorable T3 (Formerly NACLC) background investigation required. Employee must maintain eligibility throughout employment. Active Security Clearance Preferred.#J-18808-Ljbffr