City of Fort Worth

  • Customer Service Representative II

  • City of Fort Worth, TX
  • Fort Worth, Texas United States View Map

Job Description

Pay Range: $18.32 - $22.90/hr.

Job Posting Closing on: Saturday, September 26, 2026

Workdays & Hours: Monday - Friday 8am - 5pm; Some evening/weekend work required.

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of over 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

A Customer Service Representative II job is available with the City of Fort Worth Police Department Records Division. This position will provide the public, the department, and other requesting agencies with accurate records and data in a timely, courteous, and professional manner, and will offer more convenient storage and access to essential and highly active or inactive documents through the Police Records Management Center (PRMC).

Minimum Qualifications:
  • High school diploma or GED.
  • Two (2) years of responsible customer service and clerical experience
  • Valid driver's license
  • Drug Screen, Polygraph, CJIS fingerprint background check

Preferred Qualifications:
  • One (1) year of experience working with confidential records, records control/management systems, and accident reporting software
  • Experience with the Texas Public Information Act
  • Bilingual skills (English/Spanish)

The Customer Service Representative II job responsibilities include:
  • Assist the general public, City departments, and State, Federal, and other law enforcement agencies with offense and accident records
  • Respond to customer inquiries and complaints in a timely and efficient manner by following established policies and procedures, as well as state and federal laws governing offense and accident records
  • Receive and process Public Information Requests using Freedom of Information Act software, in accordance with State of Texas laws and Records and Information Management Division standards and procedures
  • Perform duties of Police Records Management Center (PRMC) Liaison, including receiving, releasing, and destroying records in accordance with Texas State Library and Records Information Management guidelines; schedule appointments for records services. This duty requires the ability to lift boxes weighing up to 30 lbs. At times, intake or destruction of approximately 25 to 170 boxes may be required
  • Receive calls for service from the public, other law enforcement agencies, and state and federal agencies
  • Assist citizens at the Customer Service window with service requests
  • Perform cashier duties related to receiving and making change for revenue

Working Conditions and Physical Demands

Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, stooping, kneeling, crouching, reaching, walking, and repetitive motions.

Light Work - Depending on assignment, positions in this class typically exert up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than those for the Sedentary Work category and the worker sits most of the time, the job is rated as Light Work.

Final candidates selected for hire in the Police Department will be subject to a fingerprint/criminal history background check and polygraph examination. Applicants must not have used marijuana during the previous two (2) years, nor illegally used any controlled substances within the last five (5) years.

Criminal Justice Information Systems (CJIS) Background Check

Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A Misdemeanor Conviction, Class B Misdemeanor Convictions in the last 10 years, Class A Misdemeanor Deferred Adjudication, Class B Misdemeanor Deferred Adjudication in the last 10 years, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and ALL Family Violence Convictions regardless of class.

Apply Now! Come be part of something special in Fort Worth.

Conditions of Employment

The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.

The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.

Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.

Create a Job Alert

Interested in building your career at The City of Fort Worth? Get future opportunities sent straight to your email.
Create alert

Closing Date/Time: Saturday, September 26, 2026
City of Fort Worth

City of Fort Worth

(817) 392-7750

The Community

The City of Cowboys & Culture is known for its Texas hospitality. The stunning and sprawling City of
Fort Worth is one of the fastest-growing cities in the U.S. And it’s no wonder — With great neighborhoods, scenic terrain and a rich history of arts and culture, paired with world-class opportunities for business and education, it’s not only fun to visit Fort Worth, it’s even more rewarding to call it home.

Fort Worth truly offers all the benefits and amenities of a bustling metropolitan city, while keeping the small- town charm that keeps it unpretentious and charismatic in all the right ways. Designated as one of America’s “Most Livable Communities” by the Partners for Livable Communities, the city truly offers a melting pot of culture, commerce, community and yes, cowboys.

There are over a dozen remarkable districts full of treasured history among modern luxuries and unique places to have fun, making it the No. 1 tourist destination in Texas and welcoming more than 9.4 million visitors annually.

Being one of the fastest-growing among large cities in the country, Fort Worth has received multiple accolades, including number one downtown (Livability), and the second-best City in the nation for job seekers (Forbes). Our employees serve the needs of over 900,000 residents representing culturally diverse communities.

Exciting Growth & Future Development

One of the most fascinating aspects of the City of Fort Worth is its almost unprecedented growth over the past several years. Both in terms of population and industry, and as the 12th largest city in the United States, Fort Worth is truly booming — which presents both challenges and opportunities to truly develop this city in the right way. Every 30 minutes a new person moves to Fort Worth, so we’re looking for candidates who can embrace an evergrowing and changing environment and improve on it with solutions that work for the entire community of Fort Worth.

Mission

We are working together to build a strong community that others can look to as a pillar of unity and excellence. Through grassroots efforts within the community, and large scale construction and transportation plans that continue to add the infra- structure a growing city like Fort Worth needs, we’ll provide the public services our community requires to continually cultivate the unique city we call home.

Vision

Fort Worth’s vision is to be the most livable and best managed city in the country. We’ll do this by taking care of our citizens, implementing the highest quality standards in our schools, continually improving the neighborhoods we thrive in and the facets of the city that make our town so unique.

Benefits That Are Well Worth It

The City of Fort Worth continues to be dedicated to its employees’ well-being by providing competitive health benefits, a well-rounded wellness program and a Zero Accident Philosophy® workplace. All regular full-time employees and those employees who work 30–39 hours per week are eligible for all City of Fort Worth Benefits. Part-time employees who work 20–29 hours per week are eligible for dental, basic life insurance, supplemental life insurance, flexible spending accounts, 457 Deferred Compensation plan and other voluntary benefits.

Medical Program

The City offers two plan options through Meritain Health, an Aetna company.

The Health Center Plan – Offers employees and their family’s

primary health care services that are 100% completely free and unlimited. Employees can visit any one of the three City of Fort Worth Employee Health Centers and receive guaranteed same or next day appointments for sick visits. Also, services are available at any one of the five satellite locations that serves employees across the city.

The Consumer Choice Plan – Is offered to employees at no cost or low monthly premiums to cover eligible dependents and provides the financial benefits of a Health Savings Account (HSA).

• Preventative services are covered at 100% on both plans.
• Prescription Drug coverage including mail order pharmacy are also included.

Vacation

Eligible for 3 weeks of vacation: After successful completion of probationary period (usually
6 months), employees may take time off for rest, relaxation, vacation, illness, religious observances, and personal business.

Holidays

Available on the first day of employment, the city provides employees with paid holidays, including two personal holidays.

Wellness Program

The city’s Healthy Challenge Wellness Program rewards all full-time, benefit-eligible employees on the city’s health insurance. The Healthy Challenge Program utilizes a points system. Participants may earn points throughout the year (Jan. 1-Dec. 15) for completing specific program activities and participants can redeem points at the end of the year for a cash reward. By participating, individuals can earn $150, $200 or $250 by accumulating program points.

Show more
Apply Now Employer Profile

MORE JOBS

Show More