Gate Attendant

Call Center Attendant Fri/Sat/Sun 4pm-11pm)Reston, VAThe ParkX Remote Management Center Attendant assists the team with the operation of a complex parking site with multiple employees. The sites could be manned and unmanned, automated, or manual parking sites.Key Responsibilities:Accurately process exception transactions (e.g., lost tickets, grace period tickets, etc.) according to company policy, including completing the applicable formFamiliarity with Microsoft office and computer systems in a fast-paced environmentLeverage Microsoft Office Suite, point-of-sale systems, and parking management software to track transactions, produce reports, and monitor site performanceMaintain up-to‑date knowledge of automated parking equipment, software integrations, and access control systemsAssist in troubleshooting equipment and system errors, coordinating with technical support when necessaryDeliver high‑quality customer interactions, including issue resolution, account support, and adherence to brand service standardsOversee the contract parker program: manage customer onboarding, billing accuracy, collections, and corporate account communicationsRespond to escalated concerns, ensuring customer satisfaction and documenting resolution outcomesExhibit a friendly, helpful, and courteous attitude towards customers and employeesProvide the company's standards of service with each customer including maintaining the required uniform appearance, stating the company greeting, answering questions, resolving issues, and thanking each customer upon exitEnsure that sites are maintained properly, and the company's safety procedures are being observed at all timesDetermine the need for maintenance and/ or repairs and forward to the Property ManagerComplete daily activity reports for facility; responsible for completion of accident reportReport to work on timeNotify management of any situation that needs attentionDirectly oversee all day‑to‑day activities associated with opening, managing, and closing the facilityOversee the contract parker program by ensuring customers are properly registered, A/R is billed and collected on a timely basis and responds to corporate account requests and concernsEnsure the facility is operating in accordance with company policy including revenue control, equipment maintenance, proper and accurate signage and internal audit scoresEnsure the facility's safety and security for guests and employees by reviewing maintenance checklists and conducting periodic safety audits as directed by the company's Safety ManualResponsible for resolving customer concerns that are escalated to his/her attention by the facility's front‑line associatesResponsible for documenting Incident Forms and conducting incident investigations as directed by his/her Property Manager and/or the Corporate OfficeComplete small cleaning or maintenance tasks according to the company's maintenance checklistsFill in for front line associates during their absencesPerform other duties as assignedSkills, Knowledge and Expertise:A high school degree is requiredOne to two years' experience in a service or related industry preferred of which 3 months must have been in a parking settingAbility to perform basic math calculationsAbility to read and comprehend verbal instructions and written correspondenceAbility to communicate effectively both verbally and through written correspondenceHave and maintain a valid driver's licenseAbility to safely drive a standard or automatic transmission vehicleAbility to maintain a professional and friendly demeanor when working with other employees and the parking customerAbility to provide customer resolution in a professional and friendly mannerMust be highly credible and trustworthy, and operate with high degree of integrityMust hold oneself and others accountable and strive for a high level of excellenceMust have a positive, can‑do attitude and be able to fuel growth and innovationMust be customer‑focused and results‑orientedMust want to continuously learn and developExceptional oral and written communication, active listening, and organizational skillsAbility to establish strong working relationships with others in team settingAbility to multitask and prioritize tasks with a strong attention to detail in a fast‑paced environmentSelf‑directed and able to work independently, with minimal supervisionBenefit Package:MedicalDentalVision401K MatchLife InsuranceCareer DevelopmentOpportunities for Advancement within our expanding portfolioAnnual Professional Development Funds to fuel your growthEmployee Perks (to name a few):Free Parking and EV chargingParental Leave ProgramEnjoy a Friendly Work Environment that values collaboration*Note benefits vary depending on the function of your roleThe wage range listed for this position reflects a reasonable estimate and considers multiple factors that influence compensation decisions. These may include, but are not limited to, your skills, experience, training, licensure, certifications, and the specific needs of the organization. The posted range does not reflect adjustments for geographic differentials tied to where the role may be filled.At Comstock, it is not typical for a new hire to start at or near the top of the posted range. Compensation is determined based on the unique circumstances of each candidate.You may also be eligible to participate in a discretionary annual incentive program. Any award under this program is subject to its rules and may depend on individual and organizational performance.$18 - $19 USD#J-18808-Ljbffr

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