POSITION OVERVIEW
Applications accepted from: ALL PERSONS INTERESTED
Job Classification: AIRPORT ICC COORDINATOR
Posting Number:39244
Division/ Section: AIRPORT - IAH
Reporting Location: 4250 WILL CLAYTON PKWY
Workdays & Hours: VARIOUS SHIFTS- 10PM-8AM, 6AM-4PM, OR 2PM-10PM
*Subject to change
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
Performs incident management and incident response work in the Houston Airport System's (HAS) Integrated Coordination Center (ICC) including coordination with other entities. Acts as the liaison between all airport stakeholders, tenants, airlines, government agencies, and other ICC functions.
RESPONSIBILITIES:
• Serves as an incident responder and emergency specialist in the IAH Integrated Coordination Center for the Terminal Operations group or Houston Police Department (HPD). Communicates with other agencies as conditions warrant and until the arrival of appropriate management.
• Under supervision, works to develop, implement, and periodically review incident management plans in coordination with the entities assigned to HAS ICC.
• Acts as a liaison on behalf of their division in the ICC and communicates all relatable information to their supervisor and other entities as needed. Coordinates with the field during emergencies. Supports operational activities and maintains order during emergencies, following the Airport Emergency Plan and other rules and regulations.
• Maintains records, compiles documentation, and generates reports or other data products in line with department goals.
• Assists and coordinates airport-wide preparations and activities in the event of an emergency and assists in the implementation of continuity plans.
• Designs workflows, processes, and various operational plans related to airport safety and security.
• Monitors various technologies used to track airport and/or law enforcement operations and ensures active response conforms to operational plans.
• Ensures operational capacity twenty-four hours a day, seven days a week, throughout the entire year including all holidays. The unit will ensure this through adjustments of shifts and overtime.
• May be required to work additional hours during an incident or emergency situation.
• Performs other job-related duties as required by supervisor.
DUTIES SPECIFIC TO ICC COORDINATORS IN HAS TERMINAL OPERATIONS
WORKING CONDITIONS
The work environment for this position is primarily an office environment. The office may have occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to landside and/or airside chemicals and extensive use of a video display terminal.
Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements.
“Must be able to pass a criminal background check, obtain and maintain federally mandated security clearance where required.”
If applicable, the applicant’s past performance evaluations, past and present supervisory
recommendations, and/or Internal Affairs complaint history will be reviewed and considered.
MINIMUM REQUIREMENTS
EDUCATIONAL REQUIREMENTS
Bachelor's degree in Emergency Management, Emergency Response, Public Safety, Public Health, Criminal Justice, Business, Public Administration, Aviation or a closely related
EXPERIENCE REQUIREMENTS
Three (3) years of experience in Emergency Management, Emergency Response, Public Safety, Public Health, Criminal Justice, Public Administration, Airport Operations, Airport Security/Safety, or Airport Customer Service.
SUBSTITUTION:
Directly related experience in Emergency Management, a Security-Related Field, Customer Service, or Airport Operations may substitute for the above education requirement on a year-for-year basis.
LICENSE REQUIREMENTS
Requires a valid Class C Texas driver's license and compliance with the City of Houston's policy on driving (AP 2-2).
PREFERENCES
GENERAL INFORMATION
SAFETY IMPACT POSITION NO
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
Pay Grade 24
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov .
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (713.308.1287).
If you need special services or accommodations, call (713.308.1287). (TTY 7-1-1)
If you need login assistance or technical support calls 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE - Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:
Closing Date/Time: 8/4/2026 11:59 PM Central
Applications accepted from: ALL PERSONS INTERESTED
Job Classification: AIRPORT ICC COORDINATOR
Posting Number:39244
Division/ Section: AIRPORT - IAH
Reporting Location: 4250 WILL CLAYTON PKWY
Workdays & Hours: VARIOUS SHIFTS- 10PM-8AM, 6AM-4PM, OR 2PM-10PM
*Subject to change
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
Performs incident management and incident response work in the Houston Airport System's (HAS) Integrated Coordination Center (ICC) including coordination with other entities. Acts as the liaison between all airport stakeholders, tenants, airlines, government agencies, and other ICC functions.
RESPONSIBILITIES:
• Serves as an incident responder and emergency specialist in the IAH Integrated Coordination Center for the Terminal Operations group or Houston Police Department (HPD). Communicates with other agencies as conditions warrant and until the arrival of appropriate management.
• Under supervision, works to develop, implement, and periodically review incident management plans in coordination with the entities assigned to HAS ICC.
• Acts as a liaison on behalf of their division in the ICC and communicates all relatable information to their supervisor and other entities as needed. Coordinates with the field during emergencies. Supports operational activities and maintains order during emergencies, following the Airport Emergency Plan and other rules and regulations.
• Maintains records, compiles documentation, and generates reports or other data products in line with department goals.
• Assists and coordinates airport-wide preparations and activities in the event of an emergency and assists in the implementation of continuity plans.
• Designs workflows, processes, and various operational plans related to airport safety and security.
• Monitors various technologies used to track airport and/or law enforcement operations and ensures active response conforms to operational plans.
• Ensures operational capacity twenty-four hours a day, seven days a week, throughout the entire year including all holidays. The unit will ensure this through adjustments of shifts and overtime.
• May be required to work additional hours during an incident or emergency situation.
• Performs other job-related duties as required by supervisor.
DUTIES SPECIFIC TO ICC COORDINATORS IN HAS TERMINAL OPERATIONS
- Receives and monitors door alarm notices, determines their validity, and reviews available camera footage from all security events to assist the field staff with clearing or tracking calls for service. Has authority to clear the call themselves or to send field personnel to do so.
- Receives all other operational calls to dispatch the appropriate staff to investigate, assisting the field supervisors/employees with required support.
WORKING CONDITIONS
The work environment for this position is primarily an office environment. The office may have occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to landside and/or airside chemicals and extensive use of a video display terminal.
Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements.
“Must be able to pass a criminal background check, obtain and maintain federally mandated security clearance where required.”
If applicable, the applicant’s past performance evaluations, past and present supervisory
recommendations, and/or Internal Affairs complaint history will be reviewed and considered.
MINIMUM REQUIREMENTS
EDUCATIONAL REQUIREMENTS
Bachelor's degree in Emergency Management, Emergency Response, Public Safety, Public Health, Criminal Justice, Business, Public Administration, Aviation or a closely related
EXPERIENCE REQUIREMENTS
Three (3) years of experience in Emergency Management, Emergency Response, Public Safety, Public Health, Criminal Justice, Public Administration, Airport Operations, Airport Security/Safety, or Airport Customer Service.
SUBSTITUTION:
Directly related experience in Emergency Management, a Security-Related Field, Customer Service, or Airport Operations may substitute for the above education requirement on a year-for-year basis.
LICENSE REQUIREMENTS
Requires a valid Class C Texas driver's license and compliance with the City of Houston's policy on driving (AP 2-2).
PREFERENCES
- Law Enforcement experience.
- Computer Programming, Computer Troubleshooting, CCTV Monitoring, UAV Systems, or Project Management experience.
GENERAL INFORMATION
SAFETY IMPACT POSITION NO
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
Pay Grade 24
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov .
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (713.308.1287).
If you need special services or accommodations, call (713.308.1287). (TTY 7-1-1)
If you need login assistance or technical support calls 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE - Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:
- Medical
- Dental
- Vision
- Wellness
- Supplemental Insurance
- Life insurance
- Long-term disability
- Retirement pension
- 457 deferred compensation plan
- Employee Assistance Program
- 10 days of vacation each year
- 13 city holidays, plus one floating holiday
- Compensable Sick Leave
- Personal Leave
- Flexible schedules
- Hybrid-Telework for eligible positions
- Professional development opportunities
- Transportation/parking plan
- Section 125 pretax deductions
- Dependent Care Reimbursement Plan
- Paid Prenatal, Parental and Infant Wellness Leaves
- Healthcare Flexible Spending Account
Closing Date/Time: 8/4/2026 11:59 PM Central
Houston Airport System
2812331839OUR STORY | HOUSTON AIRPORT SYSTEM
The Houston Airport System provides a safe and dynamic air services network that fosters economic vitality for the transportation industry and facilitates a strong level of global connectivity for a diverse and growing population living throughout the greater Houston region.
OUR MISSION
We exist to connect the people, businesses, cultures and economies of the world to Houston.
OUR VISION
Establish the Houston Airport System as a five-star global air service gateway where the magic of flight is celebrated.
OUR HISTORY
In 1937, as Houston began its ascent to become the energy capital of the world, the city acquired the site of its first major commercial airport, William P. Hobby Airport.
As the City of Houston continued to grow so did the Houston Airport System, adding George Bush Intercontinental Airport in 1969 and Ellington Airport in 1984. Today, George Bush Intercontinental Airport serves as the premier long-haul international airport facility, while Ellington Airport supports both general aviation flights as well as a host of government/military operations. Hobby Airport opened an international concourse and welcomed back international service in October 2015, serving destinations in Latin American and the Caribbean.
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