City of Waco

  • Victim Services Coordinator

  • CITY OF WACO, TEXAS
  • 300 Austin Ave, Waco, Texas 76701 United States View Map
Summary

Minimum Starting Salary: $21.5000 - $22.0000 per hour

The City of Waco Seeks:

An experienced and proactive Victim Services Coordinator who is willing to provide services to crime victims for the Waco Police Department. If you are detail-oriented, organized, enjoy working with the public, and can maintain strict confidentiality, this position may be for you. Apply today!

Minimum Qualifications
Required:
  • Associate's Degree in Criminal Justice, Business, Social Work, Psychology or a related field AND
  • 2 years experience in human services or a related setting; or equivalent combination of education and experience.
Preferred:
  • Criminal Justice Experience.
Licenses and Certifications
Required:
  • Must possess a valid Texas Driver’s License.

Position Description

Under basic supervision, coordinates the volunteer program providing services to crime victims for the Waco Police Department (WPD); recruits and trains volunteers, maintains program records, reviews police reports and victim files, determines eligibility for Crime Victims Compensation and assists victims in filling out Crime Victims Compensation applications. Fulfills an on-call status and responds to Crime Scenes to directly assist victims and witnesses of crime.

Essential Functions
  • Plans, organizes, and coordinates volunteer activities in accordance with established policies; analyzes the volunteer program needs, recruits and trains volunteers and schedules volunteer resources for maximum effectiveness; communicates with victims regarding criminal proceedings, schedules, case status, assistance programs and other criminal justice system issues.
  • Provides ongoing assistance, crisis counseling and follow-up to the victims of crimes; provides crisis intervention both on-scene and during follow-up interviews.
  • Reviews police reports and victim files from attorneys, communicates with victims of crimes; reviews cases and determines victims assistance needs.
  • Communicates with victims regarding criminal proceedings, schedules, case status, assistance programs and other criminal justice system issues.
  • Provides direct services to victims and witnesses on crime scenes, such as transportation and referrals to community agencies; tracks services provided and monitors results; prepares statistical reports.
  • May be required to respond afterhours, including holidays and weekends, in the event of a departmental or City-wide emergency.
  • Operates a City vehicle to safely transport people, equipment, and materials between city offices and other
    locations in and around the city.


The City of Waco offers a complete benefits package for eligible employees including; health, dental, vision, Employee Assistance Program (EAP), Flexible Spending Accounts, life insurance, long term and short term disability, retirement, deferred compensation plans, holidays, vacation, sick leave, credit union and savings bonds.

To learn more about the benefits offered, visit our Benefits page.

Why Work For Waco:
  • Meaningful and challenging work
  • Make a difference and improve communities
  • Competitive Salary and Benefits
    • Full Range of Benefits, including Health, Dental, Vision, Disability, and Life Insurance
    • Mandatory TMRS Retirement Plan with a 2:1 City Match
    • Education Assistance Program
    • Paid Parental Leave
    • Employee Assistance
    • Longevity Pay
    • And More!
  • Chance to do work you are passionate about
  • Desire to give back


Closing Date/Time: 7/24/2026 11:59 PM Central
City of Waco

City of Waco

254-750-5740

Waco is centrally located in the heart of Texas on the I-35 corridor midway between Dallas-Fort Worth and Austin. This progressive and diverse city with a vibrant community spirit offers major attractions, museums, recreation, and abundant shopping to more than 140,000 residents. Waco is the 25th largest city in Texas and the county seat of McLennan County.

Waco is not only briming with Texas history, economic opportunity, and a rich variety of cultural experiences, it is also a major seat of high learning within three major colleges in its city limits including Baylor University, Texas State Technical College and McLennan Community College.

The city is also the birthplace of Dr. Pepper, the Texas Ranger Hall of Fame Museum and the Texas Sports Hall of Fame.  Waco boasts one of the biggest and best municipal parks in Texas, Cameron Park. While the park is located in the middle of downtown situated on the Brazos and Bosque River it hosts numerous races, triathlons, boat races and much, much more.

Governance and Organization

Waco is a home rule city with a council-manager form of government. The City Council is comprised of a Mayor, elected at-large, and five City Council members representing single-member districts, all serving two-year terms. The City Council sets the tax rate, approves the budget, appoints members to City boards and commissions, enacts City ordinances, and appoints the City Manager, City Attorney, City Secretary, and the Municipal Court Judge.

The City has a strong Financial Management Policy that guides the operation and delivery of quality City services, contributes to excellent AA+ and Aa1 bond ratings, and maintains an unassigned fund balance reserve in the General Fund equal to 28% of current year budgeted expenditures. The City of Waco has more than 1,600 employees and a total operating budget of over $400 million.

The City provides a full range of municipal services including a regional airport, animal services, building inspections, code enforcement, convention and visitors bureau, emergency management, housing and community development, economic development, fire, public health, library, municipal court, parks and recreation, planning, police, public works, Texas Ranger Hall of Fame Museum, utilities and zoo operations.  

The City Council and City Manager are committed to the mission of providing exemplary municipal services for citizens and visitors in a collaborative and transparent manner while honoring the public’s trust. Waco values include providing excellent and innovative services, promoting equality and inclusion, focusing on teamwork, investing in people and always doing the right thing.

With the City of Waco, you will find our home; where everyone belongs and thrives as move forward together.

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