City of Fort Worth

  • Account Technician - Meter Services

  • City of Fort Worth, TX
  • Fort Worth, Texas United States View Map
Pay Range: $18.98 - $23.72/hr.

Job Posting Closing on: Wednesday, July 22, 2026

Workdays & Hours:
  • Monday - Friday 9:30am - 6:30pm
  • Monday - Friday 7:00am - 4:00pm
  • Some overtime and weekends

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of over1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

Do you have a keen eye for detail and a passion for data-driven problem solving? Join the Meter Services team within Fort Worth's Customer Care Division and play a key role in advancing the City's smart water technology.

The City of Fort Worth is seeking a detail-oriented, customer-focused Account Technician to support the accuracy of water billing and account records. This position plays an important role as a software end-user in validating customer account information, dispatching and processing work orders, and ensuring accurate meter-related data in the City's billing and service systems.

Why Join Us?
  • Work with leading-edge smart water technologies in a growing, future-focused utility.
  • Be part of a mission-driven team improving public service and operational accuracy.
  • Enjoy a structured yet collaborative environment that values technical skills and innovation.
  • Opportunities to grow your career through hands-on experience and cross-department collaboration.

Minimum Qualifications:
  • Associate's degree with major course work in accounting, finance, business administration, or related fields
  • One (1) year of experience in customer service, data entry, account maintenance, work order processing or related administrative support

Preferred Qualifications:
  • Experience with AMI systems, especially RNI and MDMS platforms
  • Familiarity with billing systems, customer relations management software, or other asset/work order management platforms
  • Background in data entry, work order or invoice QA/QC, and record keeping.
  • Bilingual in English and Spanish is a plus
  • Experience in dispatching, service coordination, or queue management in an in-office environment

The Account Technician job responsibilities include:
  • Dispatch work orders to field staff; investigate, route, and prioritize service requests throughout the service area
  • Monitor system-generated reports to detect and respond to system issues, missing or incorrect data, or service discrepancies
  • Review, enter, and maintain account, meter, and service data in multiple software systems
  • Generate and track work orders for service requests, account corrections, and field investigations
  • Perform data quality checks to ensure meter readings used for billing and account information is accurate, complete, and properly documented
  • Collaborate with field crews, billing teams, and water development staff to ensure accurate meter readings and service records
  • Review Geographical Information System and utility maps to confirm the location of meter-related infrastructure
  • Participate in training new staff and supporting special projects involving meter data and customer analytics
  • Support special projects, audits, and process improvements as assigned

Apply today to be part of the City of Fort Worth's mission to deliver high-quality water service through data, service, and smart infrastructure.

Conditions of Employment

The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.

The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.

Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.

Closing Date/Time: Wednesday, July 22, 2026
City of Fort Worth

City of Fort Worth

(817) 392-7750

The Community

The City of Cowboys & Culture is known for its Texas hospitality. The stunning and sprawling City of
Fort Worth is one of the fastest-growing cities in the U.S. And it’s no wonder — With great neighborhoods, scenic terrain and a rich history of arts and culture, paired with world-class opportunities for business and education, it’s not only fun to visit Fort Worth, it’s even more rewarding to call it home.

Fort Worth truly offers all the benefits and amenities of a bustling metropolitan city, while keeping the small- town charm that keeps it unpretentious and charismatic in all the right ways. Designated as one of America’s “Most Livable Communities” by the Partners for Livable Communities, the city truly offers a melting pot of culture, commerce, community and yes, cowboys.

There are over a dozen remarkable districts full of treasured history among modern luxuries and unique places to have fun, making it the No. 1 tourist destination in Texas and welcoming more than 9.4 million visitors annually.

Being one of the fastest-growing among large cities in the country, Fort Worth has received multiple accolades, including number one downtown (Livability), and the second-best City in the nation for job seekers (Forbes). Our employees serve the needs of over 900,000 residents representing culturally diverse communities.

Exciting Growth & Future Development

One of the most fascinating aspects of the City of Fort Worth is its almost unprecedented growth over the past several years. Both in terms of population and industry, and as the 12th largest city in the United States, Fort Worth is truly booming — which presents both challenges and opportunities to truly develop this city in the right way. Every 30 minutes a new person moves to Fort Worth, so we’re looking for candidates who can embrace an evergrowing and changing environment and improve on it with solutions that work for the entire community of Fort Worth.

Mission

We are working together to build a strong community that others can look to as a pillar of unity and excellence. Through grassroots efforts within the community, and large scale construction and transportation plans that continue to add the infra- structure a growing city like Fort Worth needs, we’ll provide the public services our community requires to continually cultivate the unique city we call home.

Vision

Fort Worth’s vision is to be the most livable and best managed city in the country. We’ll do this by taking care of our citizens, implementing the highest quality standards in our schools, continually improving the neighborhoods we thrive in and the facets of the city that make our town so unique.

Benefits That Are Well Worth It

The City of Fort Worth continues to be dedicated to its employees’ well-being by providing competitive health benefits, a well-rounded wellness program and a Zero Accident Philosophy® workplace. All regular full-time employees and those employees who work 30–39 hours per week are eligible for all City of Fort Worth Benefits. Part-time employees who work 20–29 hours per week are eligible for dental, basic life insurance, supplemental life insurance, flexible spending accounts, 457 Deferred Compensation plan and other voluntary benefits.

Medical Program

The City offers two plan options through Meritain Health, an Aetna company.

The Health Center Plan – Offers employees and their family’s

primary health care services that are 100% completely free and unlimited. Employees can visit any one of the three City of Fort Worth Employee Health Centers and receive guaranteed same or next day appointments for sick visits. Also, services are available at any one of the five satellite locations that serves employees across the city.

The Consumer Choice Plan – Is offered to employees at no cost or low monthly premiums to cover eligible dependents and provides the financial benefits of a Health Savings Account (HSA).

• Preventative services are covered at 100% on both plans.
• Prescription Drug coverage including mail order pharmacy are also included.

Vacation

Eligible for 3 weeks of vacation: After successful completion of probationary period (usually
6 months), employees may take time off for rest, relaxation, vacation, illness, religious observances, and personal business.

Holidays

Available on the first day of employment, the city provides employees with paid holidays, including two personal holidays.

Wellness Program

The city’s Healthy Challenge Wellness Program rewards all full-time, benefit-eligible employees on the city’s health insurance. The Healthy Challenge Program utilizes a points system. Participants may earn points throughout the year (Jan. 1-Dec. 15) for completing specific program activities and participants can redeem points at the end of the year for a cash reward. By participating, individuals can earn $150, $200 or $250 by accumulating program points.

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