Government Careers

  • SUPERVISORY CONTACT REPRESENTATIVE

  • US Department of War
  • Rome, New York 13440 United States View Map
Job Title

The job title is not provided in the raw HTML.

Duties

Helps

Plans work to be accomplished by subordinates, sets and adjusts priorities and prepares schedules for completion of work.

Monitors the quality of customer service and information being provided through observation and monitoring of telephone calls.

Develops employee performance standards and makes formal and informational appraisals of work giving advice, counsel and/or instructions to employees as required.

Investigates the most complex or sensitive customer inquiries referred by the Lead Contact Representative when issues cannot be resolved.

Provides interpretation of regulations and procedures to subordinates and mediates between customers and Contact Representatives when customers question the resolution of inquiries.

Duties will be developmental in nature when the position is filled below the full performance level.

Job Title

The job title is not provided in the raw HTML.

Duties

Helps

Plans work to be accomplished by subordinates, sets and adjusts priorities and prepares schedules for completion of work.

Monitors the quality of customer service and information being provided through observation and monitoring of telephone calls.

Develops employee performance standards and makes formal and informational appraisals of work giving advice, counsel and/or instructions to employees as required.

Investigates the most complex or sensitive customer inquiries referred by the Lead Contact Representative when issues cannot be resolved.

Provides interpretation of regulations and procedures to subordinates and mediates between customers and Contact Representatives when customers question the resolution of inquiries.

Duties will be developmental in nature when the position is filled below the full performance level.

Government Careers

Government Careers

Government jobs offer stability, competitive benefits, and the chance to make a meaningful impact on your community and country.

Whether you’re starting your career or seeking new opportunities, these roles provide pathways for growth, security, and service.

Explore positions across a wide range of fields and take the first step toward a rewarding future in public service.

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