Dispatcher I

Dispatcher I – Police Department Support Services DivisionA Dispatcher I is a civilian employee who performs a variety of tasks in the Department's Support Services Division. The Dispatcher I receives incoming calls for police assistance and response, acts as a primary dispatcher when appropriate, performs general support duties related to police communications, and completes various clerical duties.Examples of DutiesAnswer emergency and non‑emergency police‑related phone calls.Prioritize requests for service based on available resources.Receive radio requests and handle accordingly.Type, process, and file reports and materials including memos, letters, complaints, declarations, warrants, citations, crime, and traffic reports.Assist Department personnel and the public in person and by phone, performing record checks, collecting fees, and mailing requested reports to outside agencies in accordance with regulations.Work various hours, shifts, holidays, weekends, and overtime as assigned.Typical QualificationsA combination of education and work experience including 2‑3 years of general office work involving typing of varied materials, public contact, general filing and basic record keeping; type at least 40 wpm net. Knowledge of business English, spelling; modern office practices and procedures; record keeping. Ability to learn assigned clerical tasks readily and to adhere to prescribed routine; write English legibly; establish and maintain effective working relationships with other employees and the general public; type and learn the operation of other standard office equipment; willingness to work varying shifts; and ability to learn radio dispatching skills.Typing certification of 40 wpm net on a 5‑minute test taken within the last 12 months is required.Salary & BenefitsSalary: $6,681 – $8,612 per month.Health/Medical Benefit: Choice of coverage with Kaiser or Blue Shield; City pays 80 % of monthly premiums. Alternatively, $400 (employee only), $500 (employee + 1) or $600 (family) contributed to a MissionSquare 457 deferred plan.Dental & Vision: City‑paid for employee and eligible dependents.CalPERS Retirement: Enrollment in 2 % @ 60 (classic member) or 2 % @ 62 (PEPRA new member).MissionSquare Deferred Compensation & Roth IRA Plans: Voluntary plans available.Retiree Health Savings (RHS) Plan: City contributes $100.45 per month.Life Insurance: City‑paid coverage ($50,000).Long‑term disability coverage – City‑paid.Medicare – employees contribute 1.45 % with employer match.Flexible Spending Account: Pre‑tax for dependent care and out‑of‑pocket medical costs.ScholarShare 529: College savings plan available.Wellness program: Fitness classes, annual expos, nutrition education, and mental health resources.Employee Assistance Program (EAP): Confidential counseling and referral services.Uniform Allowance: $1,136 per year.Shift Differential Pay: 5 % of base hourly wage.Educational Degree Incentive: 1.25 % AA, 5 % bachelor's, 7.5 % MA/MS.Educational Expense Reimbursement: Up to $500 per semester/quarter.Bilingual Pay: $75/month for eligible employees.On duty exercise program: 1 hour per shift.Paid holidays: 14 per year.Sick leave: Earned one day per month; no max accrual.Vacation: Earned one day per month in first year, increasing with service; lateral accrual may include former agency years.The City does not participate in Social Security.Legal & Employment RequirementsAll new employees are required to provide proof of U.S. citizenship or work authorization on their first day of employment.The City of Pleasant Hill is an Equal Opportunity Employer. Requests for special accommodations during the examination process should be made in advance to the Human Resources Department.#J-18808-Ljbffr

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