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Job Description

• Develops and implements goals, objectives, policies, procedures and work standards for a division
• Plans, organizes, coordinates and directs a division in the areas of administration, social services, eligibility or employment; establishing performance levels, communicating goals and performance expectations, and ensuring conformance to established policies and procedures, and standards for quality and timeliness
• Proposes and manages through, subordinate managers and/or supervisors, the work of division staff; assigns, reviews and evaluates staff and provides materials for their training and professional development; monitors and directs employee relations activities; and provides guidance to subordinate staff regarding personnel matters
• Evaluates the efficiency and effectiveness of service delivery methods and procedure to communicate to upper management, implements changes to improve productivity and service quality, maximizes effectiveness of program operations, and ensures alignment with the department's mission
• Serves as an internal technical expert regarding program matters by providing consultation and guidance to staff, subordinate supervisors, managers, executive management, or the Director
• Prepares and recommends long-term plans for division services and programs; develops specific proposals for action on current and future division services and operations
• Assesses the need for changes to policies or programs based on initiatives to improve services, new services or program modifications, and opportunities for cross-collaboration of program areas
• Directs, reviews, and conducts studies to analyze and evaluate needs and services; researches and proposes creation of or revision to County codes, policies, and procedures.
• Interprets laws and regulations, including new laws and proposed legislation, to determine relevancy to department operations and services, and assesses program compliance with laws and regulations
• Develops or revises policies or procedures to improve operational efficiency and effectiveness, and assists higher-level management in departmental strategic planning
• Works collaboratively with personnel of other agencies, community groups, contractors, and other public and private organizations to determine needs for social services, and coordinates shared services or collaborative projects, or the provision of services by contracted agencies
• Develop and implement revenue enhancement plans based on federal and state forecasts.
• Assists in development of the budget for assigned programs by preparing cost estimates and projections, and performing ongoing monitoring of expenditures to ensure compliance with budget provisions
• Provides consultation regarding program, legal, or policy matters to external entities such as County department managers or administrators, State departments, Board of Supervisors, advisory boards, and advocacy groups
• Ensures that information regarding department services and policies is provided accurately and thoroughly to external parties, and that all complaints are responded to appropriately and in a timely manner
• May serve as Social Services Director in their absence.
• Performs other duties as assigned

• Program development, administration, and service delivery related to programs in the area(s) of responsibility, which may include employment services, eligibility, and/or social services
• Federal, state, and local laws, rules, and regulations governing the operation of public social services agencies, including the California Welfare and Institutions Code and the California Department of Social Services Division Regulations
• Principles of public administration, including intergovernmental relationships affecting delivery of public services
• Current management and leadership theories, techniques, and applications to ensure that strategies employed in the supervision and oversight of staff are effective and appropriate
• Planning and scheduling techniques to ensure that timelines and schedules are established appropriately, modified as needed, and adhered to
• Budgeting principles in order to develop, manage, and/or track budgets, budget allocations, and expenditures

• Establish and maintain cooperative working relationships with internal management and staff, and with a variety of external stakeholders
• Monitor the activities in multiple programs or functions run by different subordinate managers or supervisors to ensure all activities are consistent with established policies and procedures, and the mission of the department
• Develop solutions to complex problems and issues relating to programs, procedures, and policies
• Be flexible in adapting to changes in priorities or resources that impact pre-established timelines and courses of action
• Apply knowledge of laws, regulations, and policies to decision making and problem solving to identify solutions and courses of action that are most appropriate or compliant
• Analyze and evaluate the impact and effectiveness of programs, procedures, and policies
• Develop alternate work plans and strategies in response to changing priorities, problems, or setbacks to allow for the completion of projects and work assignments within desired timeframes
• Develop short-range and long-range plans and schedules in support of operating goals and strategic plans of the department
• Develop systems and controls to ensure the quality of work performed by staff, and overall quality of services provided
• Delegate work assignments and appropriate level of responsibility to employees in order to ensure the completion of work assignments and projects
• Read and understand complex written materials, such as laws, proposed legislation, policies, reports, etc., in order to interpret, explain, and apply
• Use a personal computer to input data, access information, and create materials and documents using a variety of software applications
• Communicate verbally, in person or by telephone, clearly and concisely with a variety of audiences on a variety of matters
• Write to ensure effective and clear communication and proper composition of reports, correspondence, email, and other written communication
• Review and edit documents written by others to ensure proper format, sentence structure, grammar, and punctuation.
• While performing the essential functions of this job, the incumbent is frequently required to lift, move, push and pull up to 25 pounds.

• It is your responsibility to demonstrate through your application materials how you meet the minimum qualifications of the position/s for which you apply.
• You must complete all sections of the application. A résumé or other information you feel will help us evaluate your qualifications may be attached to your completed application, but will not be accepted in lieu of completing any part of the application. Blank applications that contain only a résumé or those that reference “see résumé” will be rejected as incomplete.
• Check your application before submitting to ensure it is complete and correct; no new or additional information will be accepted after the closing date.
• Inquiry will be made of your former and current employers; please provide the names and telephone numbers of supervisors on your application.
• You must provide the names and contact information of at least three (3) references (not relatives) that have knowledge of your job skills, experience, ability and/or character.
• Application materials are the property of Mendocino County and will not be returned.
• It is your responsibility to keep your NEOGOV profile updated, including any changes to your telephone number or address. Failure to do so may result in missed notification of exams or interviews.
• The exam process listed on this flyer is tentative. Mendocino County reserves the right to make necessary modifications to the examination plan. Such revisions will be in accordance with approved personnel standards. Should a change be made, applicants will be notified.
• The provisions of this job bulletin do not constitute an expressed or implied contract.

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