Missouri Department of Elementary and Secondary Education Missouri Schools for the Severely Disabled Substitute Nurse Hourly: $28.45 Primarily responsible for the school health services to students attending the Missouri Schools for the Severely Disabled. ESSENTIAL FUNCTIONS: The incumbent must have the ability to perform the essential functions below either with or without reasonable accommodations. Coordinate and implement a plan for health screenings. Coordinate, design and implement special health care procedures. Provide training on lifting techniques, basic first aid, infection-control procedures, dispensing medication, CPR and other in-service as needed. Administer medication and other health care procedures. Follow proper nursing procedures and maintain appropriate documentation. Seek out and use community health service resources. Participate in staffing and IEP conferences to provide information on the student’s physical and health needs when requested. Oversee all SHCP. Make sure they are completed correctly and all necessary supplies are available. Notify parents if additional supplies are needed. Utilize each student’s individual communication system. Take a leadership role in developing and implementing a comprehensive school health plan. Accurately complete required reports on or before established deadlines. Communicate effectively both orally and in written form, using correct grammar, punctuation, clarity and consistency of thought. Collaborate with building administrator to maintain an orderly, attractive, safe, and clean environment. Maintain CPR training instructor certification. Maintain confidentiality of parent, student and staff personally identifiable information. Ability to use Microsoft Word, Outlook and access information via the internet. Itinerant travel may be assigned as needed Perform the daily self-care of students as needed and assigned (e.g., diapering, feeding, hand washing, tooth brushing, etc.) Lift and move 50 pounds to include assisting in changing positions of students. Itinerant travel may be assigned as needed. Participate in staff development activities to keep nursing skills updated and current. Infrequent travel for training and staff meetings. Perform other duties as assigned. *Education Required/Preferred: Licensed as a registered nurse in Missouri. Experience with pediatrics and/or individuals with disabilities. *The position requires a professional license pursuant to state law. (Other qualifications and experience which in the opinion of the Commissioner of Education meet the requirements of the position may be accepted in lieu of the above.) Equal Opportunity and Affirmative Action Employer: Missouri Department of Elementary and Secondary Education is an Equal Opportunity Employer. If you have special needs addressed by the Americans with Disabilities Act (ADA), please contact Human Resources at (573) 751-9619, through Missouri Relay System at (800) 735-2966, or via email at hr@dese.mo.gov . To Our Applicants with Disabilities: For assistance with any phase of the Department process, please notify the Director of Human Resources at (573) 751-9619. Reasonable attempts will be made to accommodate special needs. TTY/TDD Relay Missouri service (800) 735-2966. Notice to Applicants: The Missouri Department of Elementary and Secondary Education is unable to sponsor applicants in their application for work visas through INS. If you have questions, please contact Human Resources.
Jun 07, 2024
Part Time
Missouri Department of Elementary and Secondary Education Missouri Schools for the Severely Disabled Substitute Nurse Hourly: $28.45 Primarily responsible for the school health services to students attending the Missouri Schools for the Severely Disabled. ESSENTIAL FUNCTIONS: The incumbent must have the ability to perform the essential functions below either with or without reasonable accommodations. Coordinate and implement a plan for health screenings. Coordinate, design and implement special health care procedures. Provide training on lifting techniques, basic first aid, infection-control procedures, dispensing medication, CPR and other in-service as needed. Administer medication and other health care procedures. Follow proper nursing procedures and maintain appropriate documentation. Seek out and use community health service resources. Participate in staffing and IEP conferences to provide information on the student’s physical and health needs when requested. Oversee all SHCP. Make sure they are completed correctly and all necessary supplies are available. Notify parents if additional supplies are needed. Utilize each student’s individual communication system. Take a leadership role in developing and implementing a comprehensive school health plan. Accurately complete required reports on or before established deadlines. Communicate effectively both orally and in written form, using correct grammar, punctuation, clarity and consistency of thought. Collaborate with building administrator to maintain an orderly, attractive, safe, and clean environment. Maintain CPR training instructor certification. Maintain confidentiality of parent, student and staff personally identifiable information. Ability to use Microsoft Word, Outlook and access information via the internet. Itinerant travel may be assigned as needed Perform the daily self-care of students as needed and assigned (e.g., diapering, feeding, hand washing, tooth brushing, etc.) Lift and move 50 pounds to include assisting in changing positions of students. Itinerant travel may be assigned as needed. Participate in staff development activities to keep nursing skills updated and current. Infrequent travel for training and staff meetings. Perform other duties as assigned. *Education Required/Preferred: Licensed as a registered nurse in Missouri. Experience with pediatrics and/or individuals with disabilities. *The position requires a professional license pursuant to state law. (Other qualifications and experience which in the opinion of the Commissioner of Education meet the requirements of the position may be accepted in lieu of the above.) Equal Opportunity and Affirmative Action Employer: Missouri Department of Elementary and Secondary Education is an Equal Opportunity Employer. If you have special needs addressed by the Americans with Disabilities Act (ADA), please contact Human Resources at (573) 751-9619, through Missouri Relay System at (800) 735-2966, or via email at hr@dese.mo.gov . To Our Applicants with Disabilities: For assistance with any phase of the Department process, please notify the Director of Human Resources at (573) 751-9619. Reasonable attempts will be made to accommodate special needs. TTY/TDD Relay Missouri service (800) 735-2966. Notice to Applicants: The Missouri Department of Elementary and Secondary Education is unable to sponsor applicants in their application for work visas through INS. If you have questions, please contact Human Resources.
Missouri Department of Elementary and Secondary Education Missouri Schools for the Severely Disabled Substitute Teacher Hourly: $18.57 This position involves developing and directing the special education program of pupils as assigned to a classroom. ESSENTIAL FUNCTIONS: The candidate must have the ability to perform the essential functions below, either with or without reasonable accommodations. Design and implement appropriate individualized education program for students with disabilities utilizing MSSD curriculum, and considering transition goals, school, employment, community, and home learning environments. Analyze student’s learning style based upon charted progress and adapt teaching strategies and activities to meet the student’s specific educational needs. Choose age appropriate, functional and safe activities, materials, equipment and sites for Integrate appropriate related services into students’ day-to-day instructional Conduct IEP team and special education Coordinate the design and implementation of behavioral support/intervention plans for students with challenging behaviors. Coordinate the design and implementation of communication systems for Develop and follow an instructionally time-efficient daily schedule for implementation of students’ IEPs. Direct daily activities of teacher aide(s) and classroom Follow student specific special health care procedures as Maintain a safe environment for Accept supervision, cooperate with change, and be Treat all persons with respect and maintain positive interpersonal Communicate effectively in both written and oral forms, using correct spelling, grammar, punctuation, clarity, and consistency of thought. Maintain confidentiality of student, parent, and staff personally identifiable Follow policies and guidelines of the MSSD Accurately complete required reports on or before established Complete a professional development plan as Collect academic, instructional, and IEP assessment data to improve student Ability to use Microsoft Word, Outlook, access information via the internet, and possess knowledge of assistive technology devices. Carry out daily self-care needs of students as needed (i.e., toileting, diapering, feeding, hand-washing, tooth-brushing, etc.). Lift and move 50 pounds to include assisting in changing and re-positioning of Perform other duties as Infrequent travel for training and staff meetings is Reasonable and necessary travel expenses will be reimbursed at approved rates. Must maintain CPR, AED, and First Aid certification as specified by MSSD. *EDUCATION REQUIRED/PREFERRED: Eligible to be issued and subsequently receive a Missouri Substitute Teacher’s Certificate by documenting a minimum of 60 semester hours from an accredited college or university approved by the Department of Elementary and Secondary Education, Coordinating Board for High Education, or contained within the United States Department of Education directory of post-secondary institutions. OR Missouri Teaching Certificate. *The position requires a professional license pursuant to state law. Equal Opportunity and Affirmative Action Employer: Missouri Department of Elementary and Secondary Education is an Equal Opportunity Employer. If you have special needs addressed by the Americans with Disabilities Act (ADA), please contact Human Resources at (573) 751-9619, through Missouri Relay System at (800) 735-2966, or via email at hr@dese.mo.gov . To Our Applicants with Disabilities: For assistance with any phase of the Department process, please notify the Director of Human Resources at (573) 751-9619. Reasonable attempts will be made to accommodate special needs. TTY/TDD Relay Missouri service (800) 735-2966. Notice to Applicants: The Missouri Department of Elementary and Secondary Education is unable to sponsor applicants in their application for work visas through INS. If you have questions, please contact Human Resources.
Jun 06, 2024
Part Time
Missouri Department of Elementary and Secondary Education Missouri Schools for the Severely Disabled Substitute Teacher Hourly: $18.57 This position involves developing and directing the special education program of pupils as assigned to a classroom. ESSENTIAL FUNCTIONS: The candidate must have the ability to perform the essential functions below, either with or without reasonable accommodations. Design and implement appropriate individualized education program for students with disabilities utilizing MSSD curriculum, and considering transition goals, school, employment, community, and home learning environments. Analyze student’s learning style based upon charted progress and adapt teaching strategies and activities to meet the student’s specific educational needs. Choose age appropriate, functional and safe activities, materials, equipment and sites for Integrate appropriate related services into students’ day-to-day instructional Conduct IEP team and special education Coordinate the design and implementation of behavioral support/intervention plans for students with challenging behaviors. Coordinate the design and implementation of communication systems for Develop and follow an instructionally time-efficient daily schedule for implementation of students’ IEPs. Direct daily activities of teacher aide(s) and classroom Follow student specific special health care procedures as Maintain a safe environment for Accept supervision, cooperate with change, and be Treat all persons with respect and maintain positive interpersonal Communicate effectively in both written and oral forms, using correct spelling, grammar, punctuation, clarity, and consistency of thought. Maintain confidentiality of student, parent, and staff personally identifiable Follow policies and guidelines of the MSSD Accurately complete required reports on or before established Complete a professional development plan as Collect academic, instructional, and IEP assessment data to improve student Ability to use Microsoft Word, Outlook, access information via the internet, and possess knowledge of assistive technology devices. Carry out daily self-care needs of students as needed (i.e., toileting, diapering, feeding, hand-washing, tooth-brushing, etc.). Lift and move 50 pounds to include assisting in changing and re-positioning of Perform other duties as Infrequent travel for training and staff meetings is Reasonable and necessary travel expenses will be reimbursed at approved rates. Must maintain CPR, AED, and First Aid certification as specified by MSSD. *EDUCATION REQUIRED/PREFERRED: Eligible to be issued and subsequently receive a Missouri Substitute Teacher’s Certificate by documenting a minimum of 60 semester hours from an accredited college or university approved by the Department of Elementary and Secondary Education, Coordinating Board for High Education, or contained within the United States Department of Education directory of post-secondary institutions. OR Missouri Teaching Certificate. *The position requires a professional license pursuant to state law. Equal Opportunity and Affirmative Action Employer: Missouri Department of Elementary and Secondary Education is an Equal Opportunity Employer. If you have special needs addressed by the Americans with Disabilities Act (ADA), please contact Human Resources at (573) 751-9619, through Missouri Relay System at (800) 735-2966, or via email at hr@dese.mo.gov . To Our Applicants with Disabilities: For assistance with any phase of the Department process, please notify the Director of Human Resources at (573) 751-9619. Reasonable attempts will be made to accommodate special needs. TTY/TDD Relay Missouri service (800) 735-2966. Notice to Applicants: The Missouri Department of Elementary and Secondary Education is unable to sponsor applicants in their application for work visas through INS. If you have questions, please contact Human Resources.
Missouri Department of Elementary and Secondary Education Missouri Schools for the Severely Disabled Substitute Support Hourly Rate: $16.49 ESSENTIAL FUNCTIONS: The incumbent must have the ability to perform the essential functions below either with or without reasonable accommodations. Substitute Cook primary responsibility is to prepare and serve food and clean up after meal. Prepare and serve meals according to the rules and regulations developed by the Food Section of the Department of Elementary and Secondary Education and the U.S. Department of Agriculture (USDA). Perform kitchen clean-up duties. Follow required health standards of local Department of Health. Follow food service skills development training plans for individual students. Lift and move 50 pounds. Substitute Custodial Worker primary responsibility is cleaning the building and maintaining the school grounds. Clean and maintain building in accordance with established cleanliness standards. Safely operate custodial equipment and maintain it appropriately. Maintain an orderly and safe building and grounds. Demonstrate effective safety skills with student, equipment, environments, etc. Safely use cleaning supplies and maintain them appropriately. Lift and move 75 pounds. Substitute School Office Assistant primary responsibility is typing, filing, record keeping, answering telephone and meeting the public. Type, utilizing a computer keyboard, with computer competency in Microsoft Office (Word, Access and Outlook). Maintain moderately complex databases in order to provide service and accurate information for management. Review documents and reports to ensure work product meets established standards. Assist staff with completing forms in order to provide service. Compile and maintain lists and records. Complete expense and/or other financial forms in order to process reimbursement or payment request. File and copy correspondence and other records maintaining an organized filing system. Open, sort, process and distribute mail. Answer telephone, take messages and route calls efficiently. Greet and welcome visitors, determine nature of business and conduct visitors to appropriate person. Order and inventory supplies. Communicate clearly and appropriately with public, coworkers, parents, etc. Communicate effectively in written form, using correct grammar, punctuation, clarity and consistency of thought. Lift and move 50 pounds. Substitute Teacher Aide primary responsibility is assisting the classroom teacher in carrying out the individual education programs for students with disabilities. Implement student instructional program as directed by teacher. Follow behavior support plans of individual students. Accommodate for each student’s individual communication needs. Supervise students during off campus instruction. Follow daily schedule of work activities. Perform the daily self-care needs of students (e.g., diapering, feeding, hand washing, tooth brushing etc.) Follow student specific special health care procedures as trained by the school nurse. Assist with arrival/dismissal transfer of students to/from bus and classroom. Provide a safe school environment for students. Lift and move 50 pounds to include assisting in changing positions of students. Additional Essential Functions-All Substitute Support Positions: Perform the daily self-care needs of students as required (e.g., diapering, etc.) Demonstrate effective safety skills with students, equipment, environment, etc. Maintain confidentiality of parent, student and staff personally identifiable information. Maintain CPR certification at the level determined by the American Heart Association or Red Cross as Basic Life Support for Health Care Providers. Follow student specific special health care procedures as trained by the school nurse. Follow behavior support plans of individual students. Maintain an orderly, safe, clean, attractive work environment. Accurately complete required reports on or before established deadline. ADDITIONAL RESPONSIBILITIES: Perform other duties as assigned. Trainings as required by position. QUALIFICATIONS-ALL SUBSTITUTE POSITIONS: High School diploma or G.E.D. PREFERRED QUALIFICATIONS-ALL: Experience working with individuals with severe disabilities is preferred. If subbing in a long term position, job description duties for regular position apply. (Other qualifications and experience, which in the opinion of the Commissioner of Education meet the requirements of the position, may be accepted in lieu of the above.) Equal Opportunity and Affirmative Action Employer: Missouri Department of Elementary and Secondary Education is an Equal Opportunity Employer. If you have special needs addressed by the Americans with Disabilities Act (ADA), please contact Human Resources at (573) 751-9619, through Missouri Relay System at (800) 735-2966, or via email at hr@dese.mo.gov . Notice of Non-Discrimination: The Department of Elementary and Secondary Education does not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, age, veteran status, mental or physical disability, or any other basis prohibited by statute in its programs and activities. Inquiries related to Department employment practices may be directed to the Jefferson State Office Building, Human Resources Director, 8th floor, 205 Jefferson Street, P.O. Box 480, Jefferson City, Missouri 65102-0480; telephone number 573-751-9619 or TYY 800-735-2966. To Our Applicants with Disabilities: For assistance with any phase of the Department process, please notify the Director of Human Resources at (573) 751-9619. Reasonable attempts will be made to accommodate special needs. TTY/TDD Relay Missouri service (800) 735-2966. Notice to Applicants: The Missouri Department of Elementary and Secondary Education is unable to sponsor applicants in their application for work visas through INS. If you have questions, please contact Human Resources. The State of Missouri is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Jun 06, 2024
Part Time
Missouri Department of Elementary and Secondary Education Missouri Schools for the Severely Disabled Substitute Support Hourly Rate: $16.49 ESSENTIAL FUNCTIONS: The incumbent must have the ability to perform the essential functions below either with or without reasonable accommodations. Substitute Cook primary responsibility is to prepare and serve food and clean up after meal. Prepare and serve meals according to the rules and regulations developed by the Food Section of the Department of Elementary and Secondary Education and the U.S. Department of Agriculture (USDA). Perform kitchen clean-up duties. Follow required health standards of local Department of Health. Follow food service skills development training plans for individual students. Lift and move 50 pounds. Substitute Custodial Worker primary responsibility is cleaning the building and maintaining the school grounds. Clean and maintain building in accordance with established cleanliness standards. Safely operate custodial equipment and maintain it appropriately. Maintain an orderly and safe building and grounds. Demonstrate effective safety skills with student, equipment, environments, etc. Safely use cleaning supplies and maintain them appropriately. Lift and move 75 pounds. Substitute School Office Assistant primary responsibility is typing, filing, record keeping, answering telephone and meeting the public. Type, utilizing a computer keyboard, with computer competency in Microsoft Office (Word, Access and Outlook). Maintain moderately complex databases in order to provide service and accurate information for management. Review documents and reports to ensure work product meets established standards. Assist staff with completing forms in order to provide service. Compile and maintain lists and records. Complete expense and/or other financial forms in order to process reimbursement or payment request. File and copy correspondence and other records maintaining an organized filing system. Open, sort, process and distribute mail. Answer telephone, take messages and route calls efficiently. Greet and welcome visitors, determine nature of business and conduct visitors to appropriate person. Order and inventory supplies. Communicate clearly and appropriately with public, coworkers, parents, etc. Communicate effectively in written form, using correct grammar, punctuation, clarity and consistency of thought. Lift and move 50 pounds. Substitute Teacher Aide primary responsibility is assisting the classroom teacher in carrying out the individual education programs for students with disabilities. Implement student instructional program as directed by teacher. Follow behavior support plans of individual students. Accommodate for each student’s individual communication needs. Supervise students during off campus instruction. Follow daily schedule of work activities. Perform the daily self-care needs of students (e.g., diapering, feeding, hand washing, tooth brushing etc.) Follow student specific special health care procedures as trained by the school nurse. Assist with arrival/dismissal transfer of students to/from bus and classroom. Provide a safe school environment for students. Lift and move 50 pounds to include assisting in changing positions of students. Additional Essential Functions-All Substitute Support Positions: Perform the daily self-care needs of students as required (e.g., diapering, etc.) Demonstrate effective safety skills with students, equipment, environment, etc. Maintain confidentiality of parent, student and staff personally identifiable information. Maintain CPR certification at the level determined by the American Heart Association or Red Cross as Basic Life Support for Health Care Providers. Follow student specific special health care procedures as trained by the school nurse. Follow behavior support plans of individual students. Maintain an orderly, safe, clean, attractive work environment. Accurately complete required reports on or before established deadline. ADDITIONAL RESPONSIBILITIES: Perform other duties as assigned. Trainings as required by position. QUALIFICATIONS-ALL SUBSTITUTE POSITIONS: High School diploma or G.E.D. PREFERRED QUALIFICATIONS-ALL: Experience working with individuals with severe disabilities is preferred. If subbing in a long term position, job description duties for regular position apply. (Other qualifications and experience, which in the opinion of the Commissioner of Education meet the requirements of the position, may be accepted in lieu of the above.) Equal Opportunity and Affirmative Action Employer: Missouri Department of Elementary and Secondary Education is an Equal Opportunity Employer. If you have special needs addressed by the Americans with Disabilities Act (ADA), please contact Human Resources at (573) 751-9619, through Missouri Relay System at (800) 735-2966, or via email at hr@dese.mo.gov . Notice of Non-Discrimination: The Department of Elementary and Secondary Education does not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, age, veteran status, mental or physical disability, or any other basis prohibited by statute in its programs and activities. Inquiries related to Department employment practices may be directed to the Jefferson State Office Building, Human Resources Director, 8th floor, 205 Jefferson Street, P.O. Box 480, Jefferson City, Missouri 65102-0480; telephone number 573-751-9619 or TYY 800-735-2966. To Our Applicants with Disabilities: For assistance with any phase of the Department process, please notify the Director of Human Resources at (573) 751-9619. Reasonable attempts will be made to accommodate special needs. TTY/TDD Relay Missouri service (800) 735-2966. Notice to Applicants: The Missouri Department of Elementary and Secondary Education is unable to sponsor applicants in their application for work visas through INS. If you have questions, please contact Human Resources. The State of Missouri is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Location: The office for this position is located at PCC 11593 State Hwy O, Mineral Point, MO 63660. Why you’ll love this position: If you like to tackle new challenges this may be the role for you! This is a Client Support Technician position that primarily supports the Department of Corrections (DOC), however you may provide support for any of our consolidated agencies in and around the areas of Mineral Point and Potosi. This position is accountable for providing technical support for issues escalated from our call center. Issues may vary from simple to more complex, but incumbents at this level handle issues of moderate complexity. The primary focus is to understand the issues to be resolved and to solve disruptions/problems within the defined scope of Client Engagement Services (CES) standards and protocols. Escalates calls/tickets to a higher level of support within given time guidelines. This position will be housed in the DOC Potosi Correctional Center (PCC) and travel will be required to other State offices supported in the area. This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) supporting Client Engagement Services (CES). ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam. This position with OA/ITSD is responsible for providing professional and technical support to clients. Essential duties include: Hardware support. Software/application support. Hardware deployment. Inventory. Help desk tickets (including prioritizing requests and handling urgent requests in a timely manner). Working with other ITSD functional teams. Must be able to effectively communicate with customers, peers, vendors, and management by phone, email, and in person. Knowledge of supported operating systems. Ability to understand client’s needs and technical requirements and implement solutions. Ability to identify and resolve various software issues. Ability to respond to changing schedules and priorities. Ability to collaborate with co-workers and other professionals. Exceptional customer service skills and documentation skills. Knowledge/experience in the desktop support area. Experience with MS Office Suite, Active Directory, remote software tools, hardware support, VPN and Bitlocker. Ability to work well independently and as part of a team. Adequate typing skills. Ability to travel, operate a motor vehicle, and maintain a valid driver's license. Typical qualifications: Associate's degree and 0-3 years of information technology support experience. (Substitutions may be allowed.) Successful background check results are required for employment in this position. This may include background checks involving a candidate’s name and/or fingerprints and other screenings as needed for the specific position. Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant. The classification for this position is Client Support Technician ; click for more information. The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
Jun 04, 2024
Full Time
Job Location: The office for this position is located at PCC 11593 State Hwy O, Mineral Point, MO 63660. Why you’ll love this position: If you like to tackle new challenges this may be the role for you! This is a Client Support Technician position that primarily supports the Department of Corrections (DOC), however you may provide support for any of our consolidated agencies in and around the areas of Mineral Point and Potosi. This position is accountable for providing technical support for issues escalated from our call center. Issues may vary from simple to more complex, but incumbents at this level handle issues of moderate complexity. The primary focus is to understand the issues to be resolved and to solve disruptions/problems within the defined scope of Client Engagement Services (CES) standards and protocols. Escalates calls/tickets to a higher level of support within given time guidelines. This position will be housed in the DOC Potosi Correctional Center (PCC) and travel will be required to other State offices supported in the area. This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) supporting Client Engagement Services (CES). ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam. This position with OA/ITSD is responsible for providing professional and technical support to clients. Essential duties include: Hardware support. Software/application support. Hardware deployment. Inventory. Help desk tickets (including prioritizing requests and handling urgent requests in a timely manner). Working with other ITSD functional teams. Must be able to effectively communicate with customers, peers, vendors, and management by phone, email, and in person. Knowledge of supported operating systems. Ability to understand client’s needs and technical requirements and implement solutions. Ability to identify and resolve various software issues. Ability to respond to changing schedules and priorities. Ability to collaborate with co-workers and other professionals. Exceptional customer service skills and documentation skills. Knowledge/experience in the desktop support area. Experience with MS Office Suite, Active Directory, remote software tools, hardware support, VPN and Bitlocker. Ability to work well independently and as part of a team. Adequate typing skills. Ability to travel, operate a motor vehicle, and maintain a valid driver's license. Typical qualifications: Associate's degree and 0-3 years of information technology support experience. (Substitutions may be allowed.) Successful background check results are required for employment in this position. This may include background checks involving a candidate’s name and/or fingerprints and other screenings as needed for the specific position. Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant. The classification for this position is Client Support Technician ; click for more information. The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .