Appeals Specialist

The Job

The Human Services Program Integrity Division is recruiting for Appeals Specialists who represent the County and process State hearing requests and complaints received from applicants/recipients of various public assistance programs, act as the hearing officer for hearings involving the General Relief Program, and serve as the investigator for alleged Civil Rights violations. Duties include reviewing, investigating, and evaluating case actions in order to determine appropriate action. Appeals Specialists prepare hearing arguments, represent the County during the hearing process, and conduct follow-ups to ensure hearing decisions are implemented.

For a more detailed description of job duties, refer to the Appeals Specialist job description.

EXCELLENT BENEFITS!

To review the job-specific benefits, refer to:

Summary of Benefits

Memoranda of Understanding (MOU)

CONDITIONS OF EMPLOYMENT

Pre-Employment Process: Applicants must successfully pass the pre-employment process, which may include verification of employment history and education, fingerprinting, credit check, drug screening, and/or medical exam, prior to appointment.

Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Minimum Requirements

Education: Thirty (30) semester (45 quarter) units of completed college coursework in English, education, business/public administration, or behavioral/social science. Completion of the Management Leadership Academy (MLA) program in San Bernardino County will be accepted toward the required coursework on the basis of 4 quarter units maximum of credit per MLA track completed. A list of completed college coursework must be submitted with the application if the candidate does not possess a Bachelor's degree or higher in one of the qualifying fields of study listed above.

-AND-

Experience: Two (2) years of full-time journey-level technical or professional experience in a welfare/public assistance program which MUST include at least one (1) year of experience reviewing/determining eligibility for CalWORKs, CalFresh or Medi-Cal programs. All experience must be within the last five (5) years and attained in a California Department of Social Services.

Note: Eligibility Worker I/Trainee experience is not considered qualifying and must be clearly separated on the application from time spent as a journey-level Eligibility Worker, i.e., equivalent to an Eligibility Worker II or higher in San Bernardino County.

Desired Qualifications

The ideal candidate will have the ability to successfully meet a changing workload, possess exceptional communication skills, be highly motivated, proficient in Microsoft Word and CalSAWS, and have excellent customer service skills.

Applicants fluent in American Sign Language, Arabic, Korean, Mandarin, Spanish, Tagalog and/or Vietnamese are strongly encouraged to apply. Additional compensation is associated with positions requiring the use of bilingual skills. Testing of bilingual skills may be required to receive additional compensation.

Selection Process

A written exam will be administered and may consist of an evaluation of knowledge and skills in the following areas:

Attention to Detail
Reading and Applying Policy
Public Assistance Program Knowledge
Personal Effectiveness
Interviewing and Investigating Techniques

Approximately one (1) week prior to the test, candidates will be notified of the test time and location. Applicants scheduled for the examination will be required to show photo identification or equivalent.

Application Procedure :
Please complete and submit the online employment application and supplemental questionnaire by 5:00 pm, Friday, February 20, 2026.

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application as soon as possible. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.

If you need technical assistance, follow this link to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.

Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA): San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with DisabilitiesAct (ADA) compliant employer, dedicated to ensuring equal employment opportunities for allemployees and applicants.

ADA Accommodation: If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form (Download PDF) within one week of the recruitmentfiling deadline.

Veterans' Preference: Eligible veterans and their spouses or widows/widowers who are not current County employees may receive additional Veterans' Preference points. For details and instructions on how to request these points, please refer to the Veterans' Preference Policy .

For more important details, review the Applicant Information and County Employment Process .

Technical & Inspection Unit

San Bernardino County offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of other voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

Please review the appropriate Summary of Benefits * for more information

Refer to the appropriate MOU, contact the County’s Employee Benefits and Services Division at (909) 387-5787 or visit the Employee Benefits website for more detailed information.

*Retirement benefits subject to change.

Closing Date/Time: 2/20/2026 5:00 PM Pacific

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• San Bernardino County

• 9093878304

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