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Job Description
POSITION OVERVIEW
Applications accepted from: All Persons Interested
Service Line/Section: Utility Billing/Business Support Services
Reporting Location: 4200 Leeland Street, Houston, TX. 77023
Workdays & Hours: Monday - Friday, 8:00 am - 5:00 pm*
*Subject to change.
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
The Senior Staff Analyst will provide professional analytical, process auditing, and project management services to the Assistant Director of Business Support Services.
Responsibilities include, but are not limited to:
Data Analysis & Reporting- Lead the team of analysts responsible for maintaining and reporting on all departmental KPI and problem analysis.
- Continuous Data review and validation of IPS.
- Develop and maintain monthly performance scorecards, delivering critical insights on operational efficiency and service levels.
- Automate department reporting by utilizing Power BI.
- Provide regular briefings and presentations to leadership teams, highlighting performance trends, risks, and opportunities.
- Produce recurring and on demand reports for operational as well as financial activities.
- Interpret large-scale data and provide actionable information to senior leadership.
- Review customer financials.
- Provide support to Utility Billing in reviewing customer inquiries to identify process gaps and provide recommendation.
- Conduct in-depth data analysis to identify trends, variances, and root causes, enabling data-driven decisions for process improvements.
- Prepare and present presentations both internally and externally.
- Continuous business process support to employees at all levels.
- Identify process gap using reactive customer issue or proactive data analysis in billing and meter operations.
- Plan, initiate, and execute large and small process improvement projects.
- Manage various major and mini projects for Utility Billing.
- Conduct Process auditing of internal operations.
- Perform Data Analysis for large volume customer impact after natural disasters and provide relief recommendations.
The position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions.
This is a Houston Public Works Emergency Management position at the Tier III Level.
MINIMUM REQUIREMENTS
EDUCATIONAL REQUIREMENTS
Requires a Bachelor's degree in Business Administration, Public Administration, or a field directly related to the type of work being performed.
Graduate degrees related to the type of work to be performed may substitute for the experience requirement on a year-for-year basis.
EXPERIENCE REQUIREMENTS
Five years of professional administrative, financial or analytical experience related to the type of work being performed are required.
Professional experience related to the type of work to be performed may substitute for the education requirement on a year-for-year basis.
LICENSE REQUIREMENTS
None
PREFERENCES
**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**
GENERAL INFORMATION
SELECTION/SKILLS TESTS REQUIRED: None
However, the department may administer a skills assessment evaluation.
SAFETY IMPACT POSITION: No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
PAY GRADE 28
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov .
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-6015.
If you need special services or accommodations 832-393-6015 (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:- Medical
- Dental
- Vision
- Wellness
- Supplemental Insurance
- Life insurance
- Long-term disability
- Retirement pension
- 457 deferred compensation plan
- Employee Assistance Program
- 10 days of vacation each year
- 13 city holidays, plus one floating holiday
- Compensable Sick Leave
- Personal Leave
- Flexible schedules
- Hybrid-Telework for eligible positions
- Professional development opportunities
- Transportation/parking plan
- Section 125 pretax deductions
- Dependent Care Reimbursement Plan
- Paid Prenatal, Parental and Infant Wellness Leaves
- Healthcare Flexible Spending Account
Closing Date/Time: 2/8/2026 11:59 PM Central -
ABOUT THE COMPANY
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Houston Airport System
Show moreOUR STOREY | HOUSTON AIRPORT SYSTEM
The Houston Airport System provides a safe and dynamic air services network that fosters economic vitality for the transportation industry and facilitates a strong level of global connectivity for a diverse and growing population living throughout the greater Houston region.
OUR MISSION
We exist to connect the people, businesses, cultures and economies of the world to Houston.
OUR VISION
Establish the Houston Airport System as a five-star global air service gateway where the magic of flight is celebrated.
OUR HISTORY
In 1937, as Houston began its ascent to become the energy capital of the world, the city acquired the site of its first major commercial airport, William P. Hobby Airport.
As the City of Houston continued to grow so did the Houston Airport System, adding George Bush Intercontinental Airport in 1969 and Ellington Airport in 1984. Today, George Bush Intercontinental Airport serves as the premier long-haul international airport facility, while Ellington Airport supports both general aviation flights as well as a host of government/military operations. Hobby Airport opened an international concourse and welcomed back international service in October 2015, serving destinations in Latin American and the Caribbean.
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