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Job Description
Requirements
MOS Code: 9740 (Navy), 3D014 (Air Force), 8858 (Marine Corps), 94F (Army)
Education and Experience: A Bachelor's Degree or higher in Information Systems, Computer Science, Computer Engineering or related field and two (2) years of experience with Cisco and Avaya VoIP and PBX systems or an Associates Degree in Information Systems, Computer Science, Computer Engineering or related field and four (4) years of experience with Cisco and Avaya VoIP and PBX systems.
Licenses and Certificates: Texas Class "C" Drivers License or equivalent issued by another state. One applicable CompTIA or CISCO certification at time of application.
Special Requirements: Applicants for this position must pass a Criminal Justice Information Systems (CJIS) finger-print based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions.
General Purpose
Under general supervision, provide technical support for VoIP and/or PBX communication systems.
Typical Duties
Support the customization, construction, installation and overhauling of VoIP and PBX equipment, facilities and programs. Involves: Using routing strategies, optimize delivery of calls utilizing multiple vendors. Utilize TDM, VoIP, VoIP over WAN, SIP and IVR systems and service to optimize up time. Support telecom moves, adds, changes and deploy new hardware and software. Configure and support voice services on all LAN/WAN hardware including Acme SBC/voice gateways and CISCO IPT solutions. Utilize network management tools such as Cascade, NetBrain and Statseeker to monitor, evaluate, and report performance statistics of the CISCO Call Manager, Unified Messaging and LAN/WAN networks. Monitor industry trends, technologies, and standards and be able to research, recommend, and apply new technologies as necessary.
Maintain telephony support to all city facilities and remote sites. Involves: Conduct efficiency analysis to improve service delivery. Troubleshoot high profile, revenue impacting, critical system and software failures. Develop and support application integration with the voice environment, such as with Microsoft OCS for click-to-dial functionality. Support mobility options including soft-phone and phone proxy. Maintain network documentation, such as topology diagrams, circuit/equipment inventories and configuration reports. Debug PSTN and PBX issues in analog, ISDN and T1CAS environments. Provide daily support and monitoring of networks and security environments.
Perform miscellaneous related duties as required.
General Information
For complete job specification, click here.
Note: This is an unclassified contract position.
Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received.
Please note: Applicants with foreign diplomas, transcripts, and degrees must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Please visit www.naces.org/members for more information.
A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete.
To qualify for this position, the required education, experience, knowledge and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.
Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.
Determined by agreement
Closing Date/Time: 2/3/2026 11:59 PM Mountain -
ABOUT THE COMPANY
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City of El Paso
Show moreTHE CITY OF EL PASO HAS IMPLEMENTED PROGRAMS TO INVEST IN ITS WORKFORCE, INCLUDING:
- Competitive wages
- Pension Plans
- Medical, Dental and Vision Coverage
- Health Savings Account
- Paid Time Off and Paid Parental Leave
- Quality Training and Tuition Assistance Programs
Mission:
Deliver exceptional services to support a high quality of life and place for our community.
Vision:
Develop a vibrant regional economy, safe and beautiful neighborhoods and exceptional recreational, cultural and educational opportunities powered by a high performing government.
Values:
Integrity, Respect, Excellence, Accountability, People
THE COMMUNITY
Located at the westernmost edge of Texas along the Rio Grande River, El Paso has long been recognized as one of the nation’s safest cities with a population of over 800,000. This thriving community is aptly referred to as the “Sun City” – a moniker derived from the 300+ days of sunshine experienced annually.
El Paso, the largest Texas City on the U.S./Mexico border and the sixth largest city in Texas, is a dynamic and vibrant community whose location on the border provides the City with a culturally diverse population and a rich heritage that embraces the past while building for the future.El Paso is filled with many attractions that residents and visitors enjoy alike. For sports enthusiasts, the City is home to The El Paso Chihuahuas, the Minor League baseball team and Triple-A affiliate of the San Diego Padres. El Paso is also home to Sun Bowl Stadium at UTEP where many events occur, including Division I college football games and other events, including the nationally televised Sun Bowl game held each year. UTEP is also the home of the legendary Don Haskins Center where Division I college basketball games are played. Residents and visitors may also take in an El Paso Locomotive FC soccer game or an El Paso Rhinos hockey game. Located in El Paso are amusement parks, water parks, state parks, museums, the El Paso Zoo and Botanical Gardens, and the El Paso Symphony Orchestra. At the heart of the City is the Franklin Mountains State Park, the largest urban state park in Texas.
Fort Bliss is the largest installation in the United States Army Forces Command and the second largest military installation in the Army overall with the largest being the adjacent White Sands Missile Range. Fort Bliss is an anchor of the local economy and its economic stability, as it is the single largest employer in the area supporting over 167,000 people with an annual economic contribution of over $25 billion. The City of El Paso strives to be the #1 City in America for Veterans to live. The City of El Paso has been recognized by the Texas Veterans Commission for its high Veteran Employment rate. The City government currently employs approximately 14% of veterans and has a Military and Veterans Affairs department.
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