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Job Description
JOIN THE CITY OF AUSTIN TEAM
At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles - Empathy, Ethics, Excellence, Engagement, and Equity - anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.
What Makes the City of Austin Special?- Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
- Value and Innovation : Work in an environment where employees are valued and innovation thrives.
- Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
- Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
- Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
- Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
- Career Growth : Advance your skills and expertise with professional development and leadership opportunities.
- Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.
By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.
Under general supervision, coordinates the collection, evaluation, and dissemination of quality improvement & assurance activities and information.
Job Description:
Duties, Functions and Responsibilities:
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.- Collects, analyzes, and oversees data entry on relevant quality performance indicators or measures.
- Maintains a database in order to perform trend analysis and provides statistical reporting of trends, other quality reviews, and associated activities.
- Monitors and evaluates appropriateness of facility quality management plans and practices.
- Designs, schedules and conducts quality reviews as appropriate to the facility or service; performs or coordinates chart and/or other medical record reviews and records and/or abstracts specific relevant data as appropriate.
- Coordinates the development or various reports regarding performance of quality indicators or measures.
- Participates in the planning, development, coordination, and presentation of specific training and educational programs as appropriate to the quality management needs of the facility or service.
- Collaborates and consults with other associated facilities regarding current quality management issues and activities.
- Provides quality and compliance assessments of third parties and recommends solutions.
- Reviews, analyzes and ensures compliance with all related local, state, and federal laws and guidelines.
- Prepares work papers, summaries, and reports.
- Provides guidance and recommendations to management in the development and completion of the performance-based budget measures.
Responsibilities - Supervisor and/or Leadership Exercised:- None
Knowledge, Skills, and Abilities:
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.- Knowledge of financial and economic analysis.
- Knowledge of applicable City of Austin, state, and federal statutes, ordinances, and codes.
- Knowledge of research methodologies, cost/benefit analysis, statistics, and financial models.
- Knowledge of accounting practices and procedures.
- Knowledge of quality review practices and procedures.
- Knowledge of performance based measurements and competitive analysis.
- Knowledge of municipal finance and accounting.
- Skilled in communication both verbal and written.
- Skilled in team dynamics.
- Skilled in negotiation of projects and programs.
- Skilled in engaging stakeholders and facilitating accurate requirements to capture and manage stakeholder's expectations.
- Ability to assess current operations on an ongoing basis and implement required changes.
Minimum Qualifications:- Graduation from accredited four-year college or university with major coursework in a field related to the job, plus two (2) years of related experience. Experience may substitute for education up to the maximum of four (4) years.
Licenses and Certifications Required:- None
Preferred Experience:- Experience undertaking independent research tasks and special projects relating to municipal operations and maintenance best practices.
- Experience writing and preparing memos and presentations for executive level leadership.
- Experience developing data tracking tools and providing visual analysis.
- Experience working with Microsoft applications and developing various types of dashboards.
- Experience developing and conducting training programs.
Other:- Ability to travel to more than one work location.
Notes to Candidate:
The City of Austin Parks and Recreation (APR) department provides, protects, and preserves a park system that promotes quality recreational, cultural, and outdoor experiences for the Austin community. Working with the City of Austin provides a number of health and welfare benefits, such as medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information.
The purpose of the Quality Improvement Specialist position is to provide productivity and efficiency to the Operations and Maintenance Division within the Austin Parks and Recreation Department. This position will also be developing training programs as needed.
Work Location:
Central Maintenance Complex - 2525 S Lakeshore Blvd.
Work Schedule:- Monday - Friday; 6:30 am - 3:00 pm.
- May be required to work during special events, evenings, weekends, and holidays.
- Work schedule and location is subject to change based on department needs and programs.
- May be required to work during city emergencies such as extreme weather events.
Salary Range:
$26.86 - $32.43 per hour
Application Instructions/Job Requirements:- Application: A detailed, complete application is required, and applicants must include on their Employment Record all experience (work and/or volunteer) related to this job posting - up to 10 years or more; this will be used to determine your base compensation. Employment Record dates must include month and year. Verification of employment history dates on resume should match online Employment Application. Statements such as “See Resume” will not be accepted and a resume alone will not be accepted in lieu of a complete online application.
- Skills Assessments: Skills assessment(s) may be required as part of the recruitment process.
- Virtual Interviews: APR may conduct virtual interviews.
- Military/Veteran: An applicant claiming Military/Veteran status must provide a copy of his or her DD-214(s), or valid comparable document, at the time of interview.
- Physical Requirements: Tasks may involve bending, lifting, walking, carrying, or using a force equal to lifting up to twenty (20) pounds. Work environment includes prolonged periods of sitting at a desk and working on a computer. Must be physically and mentally able to communicate, respond, and work with participant’s needs and safety issues.
Other Information:- Posting Guidelines: APR reserves the right to close posted positions prior to the advertised close date, based on recruitment strategies and business needs. This posting may be used to fill other vacancies in other divisions/work locations within the City of Austin Parks and Recreation Department. Decisions on assigned selection will be made at the time of hire based on the business needs of the department.
- Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.
- Tobacco and Vape-Free Workplace: APR work site locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any APR work site - including construction sites, parking lots, garages or in any personal vehicles located on the premises.
EEO Statement for City of Austin:
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.
Closing Date/Time: 2026-02-03 - Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
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ABOUT THE COMPANY
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City of Austin
Show moreThe City of Austin
This vibrant and dynamic city tops many lists for business, entertainment, and quality of life. One of the country’s most popular, high-profile “green” and culturally rich cities, Austin was recently selected the number one Best Place to Live in the U.S. (U.S. News & World Report). In 2016, Forbes named Austin the city most likely to prosper over the next decade on their America’s Cities of the Future list, and the City of Austin ranked in the top ten on the Forbes list of America’s Best Employers for 2017.
Austin continues to lead with its vision of being the Most Livable City in the Country, emerging as a player on the international scene with such events as SXSW, Austin City Limits, Formula 1, and being home to companies such as Apple, Samsung, Dell, and Ascension Seton Healthcare. From the home of state government and the University of Texas to the Live Music Capital of the World and its growth as a film center, Austin has gained worldwide attention as a hub for education, business, health, and sustainability.
The City offers a wide range of events, from music concerts, food festivals, and sports competitions to museum displays, exhibits, and family fun. Austin is also home to a wonderful ballet, world-class museums, one-of-a-kind shopping, and beautiful outdoor spaces. You can just as easily spend your morning paddling the lake as you can strolling through a celebrated history museum.
Located at the edge of the Texas Hill Country—rolling terrain of limestone bluffs, springs, rivers, and lakes—Austin’s temperate climate is ideal for year-round jogging, cycling, hiking on the City’s many trails, or swimming at Barton Springs or one of the area’s many other swimming holes.
There are a number of excellent golf courses in the area as well as recreational opportunities for rowing, kayaking, canoeing, camping, rock climbing, disc golf, mountain biking, fishing, and more. Austin truly has something to offer for everyone.
City Government
The City of Austin is a progressive, full-service municipal organization operating under the Council-Manager form of government. Austin has a 10-1 council system with an at-large Mayor and Council Members that represent ten districts. The Mayor and Council Members may serve in their respective seats for four years with a maximum of two consecutive terms.
The City Council appoints the City Manager who is the chief administrative and executive officer of the City. The City Manager is responsible for guiding and directing day-to-day operations, as well as providing strategic research, recommendations, and management leadership to the City Council on the city budget, programs, policies, and services. The City Manager implements the organization’s administrative responsibilities with a strong team of Assistant City Managers and department executives. Supported by a staff of more than 14,000 and a budget of $4.1 billion, the City Manager and staff deliver a broad range of services to the citizens of Austin.
The City Council and City Manager of Austin are committed to the mission of delivering the highest quality, cost-effective services. Austin is a beacon of sustainability, social equity, and economic opportunity; where diversity and creativity are celebrated; where community needs and values are recognized; where leadership comes from its community members, and where the necessities of life are affordable and accessible to all.
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