Austin Water (AMI) Meter Services Superintendent

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ABOUT AUSTIN WATER:
For over 100 years, Austin Water has been committed to providing safe, reliable, high-quality, and affordable water services to our customers. Today, we serve over 1,000,000 people in the Austin metropolitan area, across more than 548 square miles. As one of the fastest-growing cities in the country, we’re not just keeping up-we’re leading the way with sustainable infrastructure, advanced treatment technology, and environmental innovation.

Austin Water consistently ranks among the best in the country when it comes to water quality. We also treat, return, and recycle wastewater in ways that protect environmental resources. Austin Water exceeds federal and state requirements for clean water and environmental compliance at our water and wastewater treatment plants.

Job Description:

Purpose:

Under general direction with substantial latitude for independent action, this position oversees the planning, coordination, and execution of AMI meter maintenance activities.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Provides technical expertise on a variety of AMI meter maintenance and water distribution activities. Ensures the reliability, accuracy, and efficiency of meter services while leading technical teams and AMI data analysis.
  
• Coordinates implementation of AMI software installations, programming, diagnostics training, and AMI transmitting devices mounting procedures.
  
• Evaluates AMI program objectives, documents alternatives or modifications, communicates changes to staff, and oversees implementation of changes.
  
• Coordinates AMI meter maintenance activities with engineers, construction inspectors, and other City departments. Acts as liaison with other divisions, departments, and organizations.
  
• Ensures compliance with regulatory and safety practices and procedures. Manages safety programs, plans safety meetings, and ensures proper training and guidance is provided for personnel.
  
• Develops and implements procedures related to purchasing and asset control.
  
• Develops, implements, and monitors procedures related to AMI meter maintenance operations.
  
• Reviews reports to evaluate progress and recommends major changes in procedures, processes, and policies. Conducts independent inspections of projects for quality control.
  
• Prepares contracts and budget for division and manages AMI contracts.
  
• Investigates and responds to citizen complaints and concerns, confers with property owners, other utilities, and regulatory agencies. Supports customer service objectives.
  

Responsibilities - Supervisor and/or Leadership Exercised:

Responsible for the full range of supervisory activities, including selection, training, evaluation, counseling, and recommendation for dismissal.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of City of Austin policies and procedures related to AMI Metering Operations
  
• Knowledge of EPA and regulatory requirements.
  
• Knowledge of Federal, State, and Local laws.
  
• Knowledge of fiscal planning and budget preparation.
  
• Knowledge of supervisory and managerial techniques and principles.
  
• Knowledge of practices, methods, techniques, tools, and equipment used in the installation, testing, calibration, maintenance, and repair of small and large water meters that utilize AMI components.
  
• Knowledge of modern equipment and communication tools used for business functions and programs, projects, and task coordination, including computer maintenance management systems, databases, and software programs relevant to work performed.
  
• Knowledge of wire splicing and gel cap installation.
  
• Knowledge of basic RF propagation transmissions.
  
• Skill in oral and written communication.
  
• Skill in handling multiple tasks and prioritizing.
  
• Skill in data analysis and problem solving.
  
• Skill in planning and organizing.
  
• Ability to work with frequent interruptions and changes in priorities.
  
• Ability to establish and maintain good working relationships with other City employees, departments, and the public.
  
• Ability to meet and maintain driver eligibility standards detailed in the City of Austin Driver Safety Program.
  
• Ability to work various work shifts, on-call, and call back hours.
  

Minimum Qualifications:

• Graduation with a Bachelor's degree from an accredited college or university in business, technical, engineering, or related field, plus four (4) years of experience in the management, operation, and maintenance of a water distribution and wastewater collection system, including two (2) years of supervisory experience of AMI meter maintenance or construction workgroups
  OR
  
• Graduation from an accredited high school or equivalent, plus eight (8) years of progressively responsible experience in construction maintenance, including seven (7) years of progressively responsible experience in the management, operation, and maintenance of a water distribution system/wastewater collection system, including two (2) years of supervisory experience of AMI maintenance/construction workgroups.
  

Licenses and Certifications Required:

• Class C Water Distribution License from TCEQ.
  
• A Surface Water License may substitute for the Class C Water Distribution License.
  
• Valid Texas Class C Driver License.
  

Preferred Qualifications:

• Intermediate experience with Microsoft Word, Excel, & Outlook
  
• Experience in budget/contract evaluation & managing contractual agreements
  
• Experience reading & interpreting plan sheets, map grids, blueprints, construction documents, or underground utility drawings, with the ability to read and follow technical guidelines and standard operating procedures.
  
• Experience using a computerized maintenance management system (ex: CC&B, Maximo, IPS, etc) for asset management, data analysis, and operational readiness
  
• Experience with water meter maintenance (repair, exchange, testing or reading) ranging from 5’8” meters to 10” meters
  
• Experience working with AMI (Advanced Metering Infrastructure) software applications and AMI metering systems, including MY ATX Water Portal
  
• Knowledge of laws and procedures applicable to illegal use of meter services and inspection of water services/meters
  

Notes to Candidate:

Position Overview:

The AMI Meter Services Superintendent position will oversee AMI data validation, budget & contract management, AMI water meter maintenance activities, water theft investigations and new residential meter installations. This role will promote water conservation initiatives and elevating the customer experience. The ideal candidate will demonstrate strong leadership and analytical communication skills, leading continuous process improvements and setting a high customer service standard.

Pay Range:

$80,490.00 - $102,200.00

Position(s) will be filled at the following location: Webberville Service Center - 2600 Webberville Rd, Austin, TX 78702

Days and Hours: Monday - Friday 7-:30 AM - 4:00 PM

Benefits:

Working with Austin Water provides a number of health and welfare benefits, such as medical, paid leave time, a great retirement plan, training opportunities and more - click HERE for more information.

When completing the City of Austin employment application:

• A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position.
  
• Provide each job title and accurate employment dates for all jobs included on the application.
  
• Your work history should include the duties you performed, any supervisory or lead responsibilities, and any equipment and computer software used.
  
• The City of Austin employment application is an official document; incomplete applications will not be considered.
  
• A résumé is required but will not substitute for a complete employment application. Incomplete applications will not be considered.
  

If you are selected to interview:

• Your skills and competencies for this job will be assessed prior to being invited to interview. A 70% or above on all the assessments is required to be considered for the next step.
  

If you are selected as a top candidate:

• Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.
  
• If you are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.
  
• A criminal background investigation is required
  

Technical Licensure:

• Class C Water Distribution License from TCEQ.
  
• A Surface Water License may substitute for the Class C Water Distribution License.
  
• Valid Texas Class C Driver License.
  

Driving Requirement:

This position requires a valid Texas Class C Driver License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.

Travel:

If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.


Essential Employee:

• This has been designated as an Essential Employee position. In the event of a City-designated emergency, Essential Employees provide services that impact the public health, safety, utility services, and welfare of members of the Austin community and other employees and ensure the continuity of essential operations. In such an emergency, Essential Employees may be called back in, may be required to modify their schedule, may be assigned to a City-designated work site, or may be retained on site to assist with operations and recovery.
  

Secondary Employment:

• All Austin Water employees are prohibited from accepting or engaging in any secondary employment that might conflict or interfere with an employee’s duty and responsibility to the Department.
  
• Austin Water will review all secondary employment.
  
• Employees are required to submit a Secondary Employment Application for review and approval upon being hired with Austin Water, as well as current Austin Water employees considering secondary employment.
  

90-day Provision:

This posting may be used to fill additional vacancies that occur within the department.

Applicants are encouraged to apply immediately. Please note that the Department may close the job posting at any time after 7 days.

All Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any Austin Water worksite - including construction sites, parking lot, garage or in any personal vehicle located on the premises.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2026-01-30

• 

• City of Austin

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