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Job Description
The Napa Valley
Napa County is home to 140,000 residents who share a strong sense of community and a legacy of preserving and protecting our rich agricultural heritage.
Located in the heart of California's preeminent wine region, the Napa Valley is also part of the dynamic San Francisco Bay Metropolitan Area. With its sunny Mediterranean climate and proximity to the mountains and ocean, the Valley offers residents easy access to virtually unlimited shopping, dining, cultural and recreational opportunities.
The Napa Valley's strategic location, natural and cultural resources, history of responsible land use planning and attractive quality of life provide the ideal mix of small-town living and big city amenities.
Napa County as an Employer
As an organization, Napa County is dedicated to improving the lives of our citizens and reflecting the best of the community's values: Respect, Accountability, Dedication, Integrity and Innovation. Learn more HERE.
The Position
Napa County Health and Human Services Agency (HHSA) Behavioral Health Division is seeking a collaborative Staff Services Manager to lead a team of analysts and administrative staff supporting Behavioral Health Managed Care operations. This role manages required reporting, strengthens day-to-day operational workflows, and produces clear, reliable data to support compliance, planning, leadership decision-making, and alignment with NCQA accreditation standards.
Reporting & Data
•Manage Behavioral Health data and reporting for the MHP and DMC-ODS, including required state and federal submissions (e.g., CSI, CalOMS, BH-CONNECT, 274).
•Prepare and submit Behavioral Health Individual Service Level (ISL) reports, including tracking deadlines, maintaining reporting tools and quality checks (required fields, codes, program lists), resolving data issues, and responding to DHCS questions in coordination with programs, the Quality Assurance Performance Improvement (QAPI) team, and Fiscal.
•Build and maintain tracking tools to support major Behavioral Health initiatives such as BHSA, CalAIM, and BH-CONNECT.
•Review service and utilization data to identify trends in access, productivity, and revenue, and translate findings into short, clear summaries for leadership.
•Coordinate with HHSA Epidemiology and Data teams to align reporting practices and support Strategic Plan tracking and HHSA performance measures.
•Partner with QAPI on audits, monitoring activities, corrective actions, and performance improvement work by providing data, analysis, and follow-up reporting.
Administrative Operations
•Oversee and support front-office and client-facing administrative functions, including intake coordination, front desk coverage, appointment scheduling, reminder calls, and related day-to-day tasks.
•Improve consistency and workflow across intake and front-desk functions while providing hands-on support and clear guidance to the administrative staff performing this work.
•Maintain accuracy of member - and provider-facing materials, including the Member Handbook, Provider Directory, and Behavioral Health website content.
This recruitment is being conducted to fill one (1) full-time vacancy. The list established by this recruitment may also be used to fill current and future full-time, part-time, limited term, and extra help vacancies for up to one year.
Click here to learn more about HHSA's commitment to learning and serving!
Memorandum of Understanding (MOU) Agreed Salary Increases and Winter Time Off:- 3.5% COLA increase effective 7/1/2026
- 32 hours of Winter Time Off
POSITION REQUIREMENTS
Experience and Education
Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the knowledge, skills, and abilities would be:
Experience:
Four years of increasingly responsible experience in a staff services function performing duties involving administration, management, personnel, fiscal analysis, staff development, or data processing including two years of related project management, administrative, and supervisory responsibility.
Education:
A Bachelor's degree from an accredited college or university with major course work in business administration, public administration, accounting, local government, systems analysis, personnel, or a related field.
License or Certificate:*
*Any license, certification, or registration required for this position shall be maintained (i.e. active and in good standing) at all times during employment with Napa County. For continued employment with Napa County, you must maintain such license, certification, or registration to meet the minimum qualifications of this position.
THE RECRUITMENT PROCESS
This is a continuous recruitment, and applicants are encouraged to apply as soon as possible. This recruitment may close once a sufficient number of qualifying applications have been received.
1. Applications will be accepted on-line on a continuous basis.
2. Subject Matter Experts will review responses from supplemental questions on a continuous basis. The most qualified candidates from the scoring of supplemental questions will be invited to an Oral Panel Interview.
3. Oral Panel Interviews will be scheduled on a continuous basis by the hiring department. The most qualified candidates from Oral Panel Interviews will be placed on the eligibility list and referred to the hiring manager for further consideration.
The Human Resources Department reserves the right to change the recruitment process at any time.
Example of Duties
Example of Duties:
To review the full job description, click here: Staff Services Manager.
Benefits
Learn more about the benefits package for this position HERE .
ADA Accommodation
Applicants requiring accommodation during the application and/or selection process pursuant to the Americans with Disabilities (ADA) Act should contact County of Napa Human Resources at (707) 253-4303.
Napa County employees automatically become Disaster Service Workers. This means that when Napa County experiences emergencies (earthquake, wildfire, power outage, etc.) you may be asked to pivot from your regular duties to provide critical services to those affected by the emergency (CA Govt Code § 3102).
Napa County is an Equal Opportunity Employer.
MANAGEMENT CLASSIFIED EMPLOYEE BENEFITS INFORMATION
SALARY -
Salaries are based on a five-step range. Appointments are usually made at the beginning step with advances occurring at six months and the completion of each year thereafter. Salary rates are reviewed annually.
ADDITIONAL BENEFITS INFO -
Click here for additional benefits information forManagement ClassifiedEmployees:
https://www.countyofnapa.org/DocumentCenter/View/25879/Benefits-Summary---Management-Classified-Employees
THESE BENEFITS DO NOT APPLY TO EXTRA HELP POSITIONS
EMPLOYMENT INFORMATION
PHYSICAL STANDARDS -
Certain designated County positions require a candidate to pass a physical examination prior to appointment. Offers of employment are conditional upon successful completion of this examination.
FINGERPRINTING -
All employees hired into allocated positions or extra help positions will be fingerprinted.
Closing Date/Time: Continuous - 3.5% COLA increase effective 7/1/2026
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Special Instructions
Continuous -
ABOUT THE COMPANY
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Napa County
Show moreThe Napa Valley - Internationally known for its fine wines, exciting restaurants and world-class resorts, is home to 130,000 residents who share a strong sense of community and a legacy of preserving and protecting our rich agricultural heritage.
Located in the heart of California’s preeminent wine region, the Napa Valley is also part of the dynamic San Francisco Bay Metropolitan Area. With its sunny Mediterranean climate and proximity to the mountains and ocean, the Valley offers residents easy access to virtually unlimited shopping, dining, cultural and recreational opportunities.
The Napa Valley’s strategic location, natural and cultural resources, history of responsible land use planning and attractive quality of life provide the ideal mix of small town living and big city amenities.
The County of Napa is a highly respected employer within the local community as well as throughout the region. We offer rewarding and challenging work, flexible hours, competitive salaries, a comprehensive benefits package and tremendous opportunities for career growth. At the County of Napa we truly value our employees and are committed to diversity in our family-oriented environment. This is why we are the Employer of Choice for more than 1,300 employees.
As an organization, the County is dedicated to improving the lives of our citizens and reflecting the best of the community’s values: integrity, accountability, and service.
Please visit our career page for current opportunities: www.napacountycareers.com
A general law county, Napa County is governed by a five-member Board of Supervisors elected by district for four year terms. The Board of Supervisors appoints a County Executive Officer who is responsible for providing overall management for the County’s operations, including day-to-day supervision of the County’s appointed department heads.Napa County has a budget of over $454 million and has enjoyed relative financial stability in recent years compared to many agencies. More than 1,300 county employees provide services to the public through 17 departments—5 managed by elected officials and the remainder managed by a department head appointed by the Board of Supervisors based on the recommendation of the County Executive Officer. County services include land use permitting, road maintenance, social services, public safety, elections, public health, behavioral health, environmental management, airport operations, library services, emergency operations and dozens of other pro-grams that benefit County residents. As an organization, Napa County is dedicated to improving the lives of its residents and reflecting the best of the community’s values: integrity, accountability and service.
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