IS Business Analyst II (Departmental Promotional Only)

Description
San Mateo County Health is seeking a well-qualified individuals for the position of IS Business Analyst II, under general supervision, perform complex and technical systems maintenance, operational duties, and/or modification of application systems; serve as a liaison between system users and information technology staff, vendors, and service providers; provide technical and analytical support and training to system users; perform system administration functions to ensure security and effective operation; develops and maintains a variety of automated files, records, and databases; prepare and distribute new procedures, training materials, and a variety of scheduled and adhoc reports; and performs related work as required.

This position is with the Health IT Division, located in San Mateo, CA, but may travel/drive throughout the County to perform duties of the job.

Primary responsibilities will include:

• Participate in the modification of existing systems and/or the implementation of new systems by developing, writing, and disseminating procedures that utilize new or changed system applications and by evaluating system modifications in response to operational, program, and/or regulatory changes.
• Provide assistance as requested related to the use of department and/or program systems and software applications; determine severity of problem and resolve or refer to appropriate personnel or vendor for resolution.
• Participate in a variety of system user and work groups to identify user needs and operational, programmatic, and/or regulatory changes affecting application requirements and other related issues.
• Coordinate and direct the work of software vendors to identify and resolve programming and other operational problems; coordinate the scheduling of corrective patches and upgrades between vendors and staff; interact with vendors, external agencies, auditors, or other staff to obtain requested data or special reports.
• Provide or arrange for the training of staff on the information systems used by the department and/or program; request ad hoc reports.
• Develop and execute system test plans to ensure application performance conforms to specifications; modify technologies to correct errors and optimize system performance and cost-effectiveness.
• Stay abreast of current trends and developments in system applications and technologies; serve as a technical expert on assigned committees. Learn and apply emerging technologies, and perform duties in an efficient, organized, and timely manner.
• Prepare and track requests to information technology staff, vendors and/or service providers for routine system changes and reports.

Ideal candidate will possess:

• A bachelor's degree from an accredited college or university with a major in information systems, Computer Science, or similar technical discipline.
• At least two years of experience in system analysis and software configuration or development and support.
• At least 6 months experience in supporting Avatar
• Strong knowledge of business process analysis, requirements analysis, and software analysis and design.
• Project management experience.
• Three years of experience performing application support in a health care setting.
• Ability to analyze end-user technical requirements and recommend specific technical and/or workflow solutions to meet the need.
• Excellent trouble shooting skills.
• Knowledge of database and data dictionary concepts, database file structures and operating system interfaces.
• Use business analysis techniques such as interviewing, brainstorming, modeling, risk analysis, estimating, and peer review.
• Ability to work independently and set priorities.
• Three years of experience supporting a health wide system, electronic health record or case management system.
• Knowledge of principles and practices of leadership and mentoring.
• Excellent verbal and written communication skills with both technical and non-technical staff.
• Demonstrated ability to establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Qualifications
Knowledge of:

• Various information technology platforms and operating systems.
• Principles and practices used in the analysis and development of procedures and information systems associated with assigned operational and/or program area.
• Principles of relational database management and systems integration analysis and programming.
• Principles and practices of programmatic analysis and report preparation.
• Information systems and data processing concepts.
• Principles and practices of contract and vendor relationship management.
• Modern office practices, methods, and computer equipment and applications related to the work.
• Record keeping principles and procedures.
• English usage, grammar, spelling, vocabulary, and punctuation.
• Techniques for providing a high level of customer service by effectively dealing with users, vendors, external agencies, and County staff.

Skill/Ability to:

• Learn department and County systems, policies, programs, and practices related to information systems.
• Provide technical and analytical support to users of department systems and applications.
• Learn to and communicate with department personnel to identify and translate information needs into system requirements.
• Learn to and communicate business information system needs to system vendors for the design, development, and/or enhancement of system applications.
• Assist end users on a wide variety of system issues, evaluate alternatives, and make and implement sound recommendations.
• Assist in developing materials and present effective training programs; train users in the assigned application systems.
• Evaluate the effectiveness of newly developed systems and/or applications.
• Deal tactfully with the customers and staff in providing information, answering questions, and providing customer service.
• Prepare clear, concise, and accurate documentation, instructions, correspondence, and other written materials.
• Organize work, set priorities, and meet critical deadlines.
• Learn, interpret, apply, explain, and ensure compliance with applicable County standards, policies, and procedures related to assigned area of responsibility.
• Establish and maintain a variety of filing, record keeping, and tracking systems.
• Operate modern office equipment including computer equipment and specialized software applications programs.
• Communicate effectively, orally and in writing, with both technical and non-technical personnel.
• Establish and maintain effective working relationships with those contacted in the course of the work.

Additional Qualifications at the IS Business Analyst II level:

Knowledge of:

• Principles and practices used in adapting information systems to business needs and communicating those needs to information systems professionals and vendors.
• Department and County systems, policies, programs, and practices related to information systems.
• The organization, operation, and functions of the department and County as necessary to assume assigned responsibilities and to determine appropriate point of escalation.
• Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.

Ability to:

• Communicate with department personnel to identify and translate information needs into system requirements.
• Communicate business information system needs to system vendors for the design, development, and/or enhancement of system applications.
• Conduct research projects on a wide variety of software and systems issues, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.
• Research, develop, and recommend cost-effective technical system improvements.
• Develop and implement comprehensive computer operations-related projects and training programs.
• Participate and/or lead focus groups or working sessions to establish new processes or technical design for improvement.
• Interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, rules, and regulations.

Education and Experience:
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education: Equivalent to graduation from a four-year college with major coursework in public administration, business administration, information systems, or closely related field. Additional related experience may substitute for education requirement on a year-for-year basis, up to four (4) years.

Experience: IS Business Analyst II: Three (3) years of responsible experience in a position that would provide knowledge of department-specific programs, processes, and/or operations, including at least one (1) year of experience in the planning, implementation, oversight, and/or utilization of automated information systems and applications used to support departmental activities and specific to the specialty area assigned which includes report design, writing, and generation; business analysis; technical writing; system administration; vendor relationship management; and/or departmental information security.
Application/Examination

Departmental Promotional Only. Only current County of San Mateo employees in San Mateo County Health with at least six months (1040 hours) of continuous service in a classified regular, probationary, or extra-help/limited term position prior to the final filing date may apply.

The examination process will consist of an application screening (weight: Pass/Fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%), which may include a written exercise. Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification . All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in County of San Mateo, California and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Responses to the Supplemental Questionnaire must be submitted in addition to the standard County employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.

TENTATIVE RECRUITMENT TIMELINE
Final Filing Date: Tuesday, January 27, 2026 at 11:59 PM PST
Applicant Screening: Wednesday, January 28, 2026
Panel Interviews: Wednesday, February 4, 2026

About the County
San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically and linguistically diverse communities.

The County of San Mateo is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.

The County of San Mateo is an equal opportunity employer. We seek to hire, support, and retain employees who reflect our diverse community.



HR Contact: Sarah Huynh (01132026) (IS Business Analyst II - V265)

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• County of San Mateo Human Resources Department

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