Clinical Support Coordinator

CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion, as well as being an employer of choice. You will also have the opportunity to realize your own personal goals, be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun .

Major Duties

Under general supervision, the Clinical Support Coordinator plays a key role in client-facing services, appointment scheduling, electronic record coordination, and client confidentiality adherence. The incumbent supports clinicians and staff through administrative assistance, records processing, payroll and travel functions, and coordination of suicide prevention training and continuing education programs.

• Shares front office duties, including greeting visitors, scheduling appointments, and answering of a high level of phone calls regarding services available, academic inquiries, etc.
• Responsible for the maintenance of all client charts and works closely with UCS’ Clinical Coordinator on the processing of client record requests.
• Reviews all-time entry sheets and travel documents for accuracy and compliance with department and campus policies.
• Works with QPR Facilitators on QPR Suicide Prevention Training Sessions (campus-wide training program).Serves as the main support for the department’s APA Sponsored Approved continuing education programming.
• Must have good multi-tasking and time management skills, shifting from task to task efficiently while maintaining an outwardly calm and professional presence to distressed students.
• Performs other duties as assigned.

*NOTE: To view the full position description, including all of the required qualifications, copy and paste this link into your browser: https://mycsun.box.com/s/2qmakfj07o3fhexldfad8f3sr9ool9zf

Qualifications

• Equivalent to four (4) years of full-time, general office clerical and administrative support experience that has provided the applicant with the knowledge and abilities listed.
• Equivalent to full-time college or university education/vocational school training in a business or job-related field may be substituted for up to two (2) years of the required experience on a year-for-year basis.
• Experience working with sensitive documents and dealing with students, staff, and faculty who may be in distress is preferred.

Knowledge, Skills, & Abilities

• Knowledge of front office and customer service practices within a confidential clinical or student services environment. Ability to communicate clearly and professionally with diverse students, faculty, staff, parents, and community members; respond to high-volume phone and in-person inquiries; schedule appointments; confirm service eligibility; and provide accurate information while maintaining strict confidentiality.
• Ability to multitask, prioritize, and exercise sound judgment in a fast-paced setting, including responding calmly and sensitively to individuals in distress. Skill in triaging urgent situations, supporting clinical staff, assisting clients with electronic systems and virtual platforms, and maintaining an organized, welcoming reception area while ensuring accuracy, discretion, and professionalism.
• Knowledge of electronic medical record systems and records management practices within a confidential healthcare or counseling setting. Ability to create, maintain, and update client charts; process Release of Information forms accurately; prepare approved records for release; and safeguard sensitive information in compliance with privacy and confidentiality requirements.
• Ability to coordinate complex records requests by applying attention to detail, sound judgment, and effective communication. Skill in collaborating with clinical coordinators, psychiatrists, pharmacists, and campus partners; troubleshooting prescription-related issues; securely communicating with clients; and ensuring timely, accurate distribution of counseling and medical records.

Pay, Benefits, & Work Schedule

• The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver, and more.
• Classification: 1035 / Administrative Support Coordinator / 1
• The anticipated HIRING RANGE: $4047 - $4295 per month, dependent upon qualifications and experience. The salary range for this classification is: $4047 - $5896 per month.
• HOURS: Full Time; 40 hours per week; Monday through Friday.
• This is a Regular position with a one-year probationary period.
• The position is currently hybrid (4 days in office, 1 days remote); however, this is subject to change based on student and/or operational needs.

General Information

• Applications received through January 27, 2026 will be considered in the initial review and review of applications will continue until the position is filled.
• This position is sensitive as designated by the CSU.
• A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position.
• The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements outlined in CSU Executive Order 1083 as a condition of employment.
• Per the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.
• Please note: California State University, Northridge (CSUN) is not currently sponsoring staff or management positions for H-1B employment visas. Applicants must be authorized to work for any employer in the United States.
• Candidates should apply by completing the CSUN online application. To apply and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers
• The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus.

Equal Employment Opportunity

CSUN is an Equal Opportunity Employer and prohibits discrimination based on Age, Disability (physical or mental), Gender, Gender Identity (including Nonbinary or Transgender), Gender Expression, Genetic Information, Marital Status, Medical Condition, Nationality, Pregnancy or related conditions, Race or Ethnicity (including color, caste, or ancestry), Religion or Religious Creed, Sex (including Sex Stereotyping or Sex Characteristics), Sexual Orientation, and Veteran or Military Status. Our nondiscrimination policy is outlined in the Interim CSU Nondiscrimination Policy . Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Talent Acquisition at 818-677-2101.

Advertised: Jan 13 2026 Pacific Standard Time
Applications close:

• 

• California State University (CSU) Northridge

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