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Job Description
Examples of Duties
Duties may include, but are not limited to, the following:- Coordinate and provide training to Dispatch staff using department policy and procedure manuals and training materials.
- Participate in the maintenance of job aids and reference materials for Dispatch staff.
- Provide technical assistance to Dispatch staff as needed.
- Act in the absence of, or on behalf of the Supervising Sheriff Dispatcher; exercise delegated authority to ensure oversight of daily shift coverage, employee breaks, sick calls, coordinating disasters, and other higher-level responsibility duties as assigned.
- Receive and dispose of routine and emergency telephone, voice radio and teletype messages.
- Accurately receive and respond to 9-1-1 emergencies, rout personnel and equipment to requests for medical aid, fires, rescues and accidents within the Sheriff's department and allied agencies.
- In emergency situations, secure and record information as to exact location and use voice radio to notify necessary patrol and officers on duty.
- Monitor and maintain radio contact with other local, State and Federal agencies.
- Operate a CLETS (California Law Enforcement Telecommunications Systems) teletype sending and receiving messages, such as warrant checks, stolen property, and missing persons reports.
- Operate computer terminal to log departmental activities, compile data and prepare reports of law enforcement incidents or emergency reports and action taken.
- Occasionally perform clerical tasks involving typing/word processing.
- Operates TDD (Telecommunication Device for Deaf).
Minimum Qualifications
Education:
High school diploma or equivalent.
Experience:
Three years of experience performing radio, CAD, 911, and teletype operations in one or more various emergency services such as law enforcement, fire, emergency medical services (EMS), coroner department, hospital, clinical setting, or courts including two years of experience performing the duties equivalent to a Sheriff Dispatcher II.
Certification:
Possession of Certification of Completion of a Basic California P.O.S.T Public Safety Dispatch Course.
Essential Functions- Coordinate and provide training to Dispatch staff using department policy and procedure manuals and training materials.
- Act in a lead capacity, including but not limited to exercising delegated authority to ensure oversight of daily operations in Dispatch.
- Operate a personal computer and other modern office equipment.
- Monitor multiple computer screens simultaneously.
- Type accurately at a minimum speed of 30 words per minute.
- Operate telephone and 9-1-1 communication equipment, voice radio and a computer-aided dispatch system to process and document telephone calls from the general public and public agencies requesting public safety information and services.
- Dispatch, direct, and coordinate communication between appropriate agencies, local government field units and individuals engaged in non-emergency situations.
- Monitor non-emergency radio traffic.
- Communicate effectively with others in person and over the telephone.
- Analyze data, interpret directions, procedures, and regulations, and develop appropriate responses.
- Perform job duties under stressful conditions and respond appropriately to situations.
- Maintain confidential information in accordance with legal standards and/or County regulations.
- Frequent use of depth perception, peripheral vision, and color perception.
- Occasionally lift, carry, reach, push, pull, twist and manipulate large and small objects.
- Frequent use of hand-eye coordination.
- Frequent use of data entry device including repetitive hand and arm motion.
- Occasionally lift and carry up to 40 pounds.
- Normal dexterity, frequent holding and grasping.
- Sit or stand or walk for long periods of time.
- Regular attendance is an essential function.
- Work shifts including nights, weekends, and holidays.
- Fulfill on-call responsibility, and work overtime as required.
- Basic principles of training and leadership.
- General geography of the County including major streets, highways, rivers, and landmarks.
- Proper operation and care of telephone, CLETS, computer terminal and voice radio equipment.
- Department organizational structure, personnel equipment, and law enforcement procedures.
- Provide direction and guidance in a lead capacity.
- Orient and train Dispatch staff; provide feedback and input regarding trainee progress.
- Departmental organization, personnel equipment, and law enforcement procedures.
- Act in the absence of the Supervisor, including exercising delegated authority to ensure oversight of daily operations in Dispatch.
- Perform duties with powers of observation, memory, logical reasoning, and judgment.
- Work under stressful conditions in a fast-paced environment and exercise good judgment in emergency situations.
- Keep records and prepare reports.
- Deal courteously but firmly with public and with department personnel.
- Input data and utilize a computer aided dispatch system quickly and accurately.
- Perform a variety of clerical tasks such as typing, filing, record keeping, and report writing.
- Speak clearly and listen attentively.
- Understand and carry out written and oral instructions.
ALLOWANCES
UNIFORM ALLOWANCE
$30.00 paid Bi-weekly.
HOLIDAYS & LEAVES
VACATION
10 days the first 5 years of continuous employment (limited to a maximum of 160 hours), 15 days in the second 5 years of continuous employment (limited to a maximum of 240 hours), and 20 days after 10 years of continuous employment (limited to a maximum of 320 hours).
SICK LEAVE
0.0462 hours sick leave for each paid regularly scheduled work hour. 12 days (96 hours per year) with unlimited accumulation. Optional annual buy back of a portion of accumulated sick leave hours upon meeting certain criteria.
HOLIDAYS
Twelve paid holidays annually plus one optional holiday.
BEREAVEMENT LEAVE
Three (3) regularly scheduled work days or five (5) days if distance traveled over 500 miles one-way.
INSURANCE
HEALTH INSURANCE
Medical Insurance - Merced County offers multiple Medical Plans and contributes towards employee and dependent premiums. Medical plan availability varies based on bargaining units.- Anthem 500 EPO
- Anthem 1500 EPO
- Anthem HDHP (High Deductible Medical Plan) with Health Savings Account (HSA)
- Anthem HDHP (High Deductible Medical Plan) without Health Savings Account (HSA)
- County pays 100% of the premium for employees and 50% for dependent(s)
- County pays 100% of the premium for employees and 50% for dependent(s)
State Disability Insurance (SDI- Merced County non-management employees are enrolled in the State Disability Insurance Program (SDI). Premiums for this insurance are paid by the employee. This insurance is administered solely by the State, who determines eligibility and payments. Benefit amounts are based on the quarter with the highest wages earned within the base period.
County-paid Life and Accidental Death & Dismemberment Insurance- Represented Employees $10,000
RETIREMENT
DEFERRED COMPENSATION
The County offers a 457 Deferred Compensation Plan. Employees choose their investment funds and can make pretax contributions to the plan up to the maximum allowable.
MERCED COUNTY EMPLOYEE RETIREMENT ASSOCIATION
The retirement plan is a defined benefit plan administered pursuant to the County Employees Retirement Law of 1937 and other provisions of the California Government Code. MCERA members also pay into Social Security.The applicable benefit formula is dependent upon your hire date with an MCERA employer; yourpension amount will be determined by your age, years of service and final compensation amount.
EXTRA HELP EMPLOYEES DO NOT QUALIFY FOR COUNTY BENEFITS.
EMPLOYEE PROGRAMS
EMPLOYEE ASSISTANCE PROGRAM (EAP)
Anthem EAP services provide up to five face-to-face counseling sessions per incident and provides a toll-free "800" hotline available 24/7 for emergencies and crisis intervention. EAP services include counseling services, legal services, financial services and work-life resource services.
EMPLOYEE TICKETS, COUPONS, and DISCOUNTS
The County of Merced has partnered with Employee Savings Tickets to provide discounted coupons and tickets for all county employees to attractions throughout the state and out-of-state. The discounts and coupons are available for shopping, movies, sporting events, theme parks, zoos and aquariums and much more.
THIS BULLETIN IS NOT A CONTRACT AND DOES NOT CREATE CONTRACTUAL OR LEGAL RIGHTS ON BEHALF OF ANY EMPLOYEE. THIS BULLETIN IS SUBJECT OF BEING SUPPLEMENTED, MODIFIED, WITHDRAWN OR OTHERWISE CHANGED PENDING LABOR AGREEMENTS AND/OR AT THE DISCRETION OF THE COUNTY EXECUTIVE OFFICER OR AS THE BOARD OF SUPERVISORS DEEM NECESSARY.
For answers to specific questions regarding employee benefits, please call Human Resources at 209.385.7682.
Closing Date/Time: Continuous - Coordinate and provide training to Dispatch staff using department policy and procedure manuals and training materials.
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ABOUT THE COMPANY
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Merced County
Show moreMerced County, located in the heart of California's Central Valley, offers a unique blend of vibrant agricultural heritage and modern development. Known as the "Gateway to Yosemite," Merced County is surrounded by breathtaking natural beauty, including nearby national parks, lush farmlands, and scenic rivers. The county's strategic location provides easy access to major urban centers like San Francisco, Sacramento, and Fresno, making it an ideal hub for both business and leisure. With a diverse economy anchored by agriculture, education, healthcare, and manufacturing, Merced County offers ample opportunities for career growth and professional development. The presence of the University of California, Merced, further enhances the county's reputation as a center for innovation and research, attracting top talent and fostering a dynamic workforce.
In addition to its economic strengths, Merced County boasts a high quality of life with a strong sense of community. Residents enjoy affordable housing, a lower cost of living compared to many other parts of California, and a family-friendly environment with excellent schools and recreational facilities. The county's rich cultural heritage is celebrated through numerous festivals, farmers' markets, and community events, creating a welcoming atmosphere for newcomers. With its combination of economic opportunity, educational excellence, and a supportive community, Merced County is not just a great place to work but also a wonderful place to live and thrive.
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