Eligibility Worker III

The Position

Bargaining Unit: Local 1021 - Social Services Rank & File Unit

The Employment and Human Services Department is currently accepting applications to fill nine (9) vacancies for the positions of Eligibility Worker III.

Contra Costa County’s Employment and Human Services Department works diligently to provide the community with resources that support, protect, and empower individuals and families to achieve self-sufficiency. The department is committed to hiring candidates that share our core values of delivering an exceptional customer service experience, encouraging open communication, embracing change, practicing ethical behavior, and embracing diversity.

Eligibility Worker III is the advanced journey-level classification in the Eligibility Worker series responsible for performing the most complex work assigned to the series. Assignments may include determining initial eligibility for three or more programs, engaging with clients to identify barriers to self- sufficiency and developing plans to remove those barriers; providing enhanced information and referral services and working with clients to ensure that connections are made; coordinating client appointments with internal and external organizations; organizing or coordinating community outreach events, and/or providing lead direction and training to staff. Incumbents regularly work on tasks that are varied and complex, requiring considerable discretion and independent judgment. Positions in the classification rely on experience and judgment to perform assigned duties. Assignments are given with general guidelines and incumbents are responsible for establishing objectives, timelines, and methods to complete assignments. Work is typically reviewed upon completion for soundness, appropriateness, and conformity to policy and requirements.

We are looking for someone who is:

• Highly organized and detail-oriented
• Able to thrive in a customer-focused environment
• Adaptable to change and able to adjust priorities to serve the needs of the community
• Able to demonstrate empathy in difficult or complex circumstances
• Able to work effectively with various community stakeholders

What you will typically be responsible for:

• Conducting Interviews with applicants to determine eligibility and the need for public social programs and services
• Assisting with the completion of applications and declaration forms upon which eligibility decisions are based
• Initiating procedures to grant, modify, deny or terminate eligibility and grants for various assistance programs
• Providing information and making routine referrals to resources available through the County and community
• Maintaining case records and preparing detailed reports

A few reasons you might love this job:

• You will work in a fast-paced environment
• You will have opportunities for promotional growth
• You will have a daily impact by providing assistance to vulnerable members of the community

A few challenges you might face in this job:

• You may need to interact with individuals who are experiencing difficult circumstances and may express frustration or distress
• You will work on multiple assignments with competing deadlines
• You will be expected to process a high volume of work

To read the complete job description, please visit the website, Contra Costa County - Class Specification Bulletin (governmentjobs.com).

The employment list established by this recruitment may remain in effect for six (6) months.

Minimum Qualifications

Education:

• Possession of a high school diploma, GED equivalency or a high school proficiency certificate.

Experience:

• Four (4) years of increasingly responsible experience determining initial and/or ongoing eligibility for multiple public assistance, medical, and/or employment programs at a level equivalent to the Contra Costa County’s class of Eligibility Worker II, with demonstrated competence accurately applying multiple program rules and regulations and identifying and resolving errors and discrepancies in case actions, eligibility determinations, and system output.
  

Licenses and Certifications:

• Some positions may require possession of a valid California Driver’s License, to be maintained throughout employment.

Selection Process

1. Application Submission and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.

2. Online Multiple-Choice Test: Candidates who possess the minimum qualifications will be invited to participate in an online multiple-choice assessment. The assessment will measure candidates' competencies as they relate to the Eligibility Worker III Classification. These may include but are not limited to: Critical Thinking, Mathematical Facility, Adaptability, Attention to Detail, Displaying Ownership, Self-Management and Writing (Weighted 100%).The assessment will be administered remotely. You will need access to a reliable internet connection and a computer to take the assessment. Tentatively scheduled for: December 12, 2025 - December 16, 2025.

If you apply for another recruitment that uses this exam and the test is scheduled within 6 months of the date you took the test this time, you will not have the option to re-take the exam.

3. Hiring Interview: To be scheduled once the eligible list is established.

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment-specific questions, please contact Flor Robb at flor.robb@hrd.cccounty.us. For any technical issues, please contact the Government Jobs’ applicant support team for assistance at +1 855-524-5627.

CONVICTION HISTORY

After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER
All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY
It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

Closing Date/Time: 12/6/2025 11:59 PM Pacific

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• Contra Costa County Human Resources Department

• 925-655-2100

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