-
Job Description
Job Summary
Under general supervision, supervises, directs, and participates in the work of Permit Officers primarily engaged in application intake, process management, application/permit approval, and scheduling of construction inspections. This position performs professional inspections and planning related work serving as a liaison between developers, contractors, other department/division staff and citizens. Utilizes the Review Coordinator Energov functionality by reviewing and managing development application processes and database. Work requires a very high level of customer service skills, a high degree of technical knowledge in the inspections and planning fields, along with exercising considerable independent judgment and the ability to make the process of development review understandable and customer friendly.
Responsible for oversight and ensuring data and logs are updated; compiling lists of past-due items; retrieving, responding to, and/or routing voice mail messages; processing permit applications and collecting fees; notifying customers of incomplete application packages; answering and logging incoming calls; responding to email correspondence; and assisting/providing front-line, in-person customer service. Devoted to providing centralized coordination and customer service for the City’s building permit review process including receipt, tracking, processing and managing of building permit-related requests for construction drawing reviews for residential, commercial building and trade permits. Provide customer service and transaction processing as part of the Building Inspections Division intake and review process and may formally report to varying City departments involved in the review process. This position reports to the Chief Building Inspector.
FLSA Status: Non-exempt
Examples of Duties- Supervise and direct Permit Officers in the operations associated with application intake, monitoring, approval and inspections of development projects.
- Serves as liaison with other City departments (e.g. Engineering, Fire, Public Works) and outside agencies (i.e. Greenville Utilities, NC Department of Transportation, etc.) to ensure all development processes/information between departments function properly and troubleshoot any problems to reestablish normal functions.
- Communicate with the general public, contractors, design professionals, homeowners, elected officials, and other staff regarding development plan reviews, application processes, and permitting and inspections procedures.
- Utilizes Review Coordinator functionality in Energov, for development review cases by performing initial application completeness review, transmits and tracks cases through the technical review members in the associated review team (i.e.- Technical Review Committee (TRC), construction plan review team, etc.)
- Enters application tracking information, service requests, citizen issues, and pertinent facts into electronic workflow software (Energov/Tyler).
- Able to function as a point of contact between review staff and developers.
- Maintains electronic and hard files in accordance with archive laws for all planning and development Energov applications.
- Evaluates and recommends changes in policies, processes and technology in efforts to better streamline processes.
- Composes and maintains correspondence, including information flyers and brochures.
- Review for completeness and issue Commercial and Residential Building Permits including all Sub-Permits or Stand-Alone Permits associated with Commercial and Residential Projects, and Properties.
- Processing and issuing Temporary Certificates of Occupancy, Certificates of Occupancy, Certificates of Completion, and Certificate of Compliance, after verification all required fees have been paid of assigned permits.
- Assist Contractors, Citizens, and Public with the online portal as it relates to all permits.
- Answer incoming calls as they relate to assigned permits.
- Assist Field Inspection Staff as it relates to permit assignments with scheduling, permit information, and any additional needs they have related to scheduling or adjusting workflow.
- Process payroll, travel, reconcile P-Card for division, and keep inventory as needed or requested items as approved by Chief Building Inspector.
- Gather information and provide reports as defined by Chief Building Inspector. These include but are not limited to Monthly Report, Census Report, and Building Permit Report.
- Assist other staff when needed.
- Assist with maintaining EnerGov permitting systems as it relates to the Planning and Development Services Department.
- Performs other related duties as assigned.
Minimum Qualifications
Education and Experience:- Bachelor's degree from an accredited college or university with a major in urban planning, construction management, or a related field; and
- At least 3 years of related experience working with diverse groups and the general public, with an emphasis on conflict resolution and problem-solving functions.
- Associate's degree from an accredited college or university with a major in urban planning, construction management, or a related field; and
- At least 6 years of related experienceworking with diverse groups and the general public, with an emphasis on conflict resolution and problem-solving functions.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of :- architectural and civil plan designs.
- principles and practices of customer service and conflict resolution.
- processes and procedures associated with construction permits.
- policies and procedures of fees assessment.
- urban planning and construction management.
- communicating clearly and concisely, both orally and in writing, to individuals and/or groups.
- operating assigned equipment, including computer equipment and various software packages.
- establish and maintain effective working relationships with City officials, other employees, business community, developers, and the general public.
- interact with people cooperatively and display exceptional interpersonal skills in sensitive and/or confrontational situations.
- use initiative and sound independent judgment within established guidelines.
- communicate technical and complex issues in a tactful and effective manner.
Special Requirements- Valid North Carolina driver's license and acceptable driving record.
- North Carolina Notary Public or the ability to obtain within 90 days of hire.
- Attain ICC (International Code Council) or NC Permitting Technician certification within 2 years of hire or at the discretion of the Chief Building Official.
The City of Greenville offers a comprehensive benefits package to all regular full-time employees including vacation, holiday, and sick leave as well as medical, dental, vision, life and short-term disability insurance. Employees in designated part-time positions may participate in some of the benefit programs offered to regular full-time employees.
Visit the City of Greenville Human Resources Website for a more in depth summary of our benefits.
Closing Date/Time: 11/17/2025 11:59 PM Eastern -
ABOUT THE COMPANY
-
-
City of Greenville
Show moreAbout Greenville
Some places have what it takes to help write the story of your life, to help you create and live your life to the fullest: opportunities, people and experiences that open minds and doors; activities that enrich and entertain. Places so welcoming that you feel you’re in the presence of family and friends, and that everywhere you turn, you find yourself in good company.
As the hub of eastern North Carolina, Greenville is that place.
Here, life’s a graceful balance of front-porch friendly and business-world sharp, a balance lit up and alive with all the amenities of a metropolitan university town. Where we enjoy the company of our neighbors on summer nights, talking on the porch about the day’s news and sports scores from the latest Pirate’s game, until someone flips a coin to see who’ll run out for barbeque.
Walking through the streets of Greenville, you see it has its share of art galleries, museums and festivals that delight; or, close by, the campus of East Carolina University calls to art and culture lovers with its worldly offering of musical concerts, theatrical and dance productions, travel films and lectures. For students with the fire of the future shining in their eyes, ready to turn their dreams loose, the campus calls to them in another voice.
Yes, you’ll find what you’re looking for here. But in many cases (and maybe this is just as important) what you didn’t even know you were looking for. That’s the way it is in Greenville. What makes it tick is how it makes people tick. As the cultural, educational and economic hub of the region, it’s expansive; it rewards the curious imagination, the entrepreneurial mind.
If you’re a person with big ideas and big ambitions, Greenville is good company. The smart thinking, hard work and optimism that once made Greenville a leading marketer of tobacco are still prevalent, though now guiding the area’s technology focus with its many bioscience and robotics breakthroughs. No surprise, these victories are trumpeted with as much enthusiasm as the local sports team’s trophy season.
Located just inland off the North Carolina coast, East of I-95, over 20 parks grace the landscape of Greenville and Pitt County. So if you’re an outdoor enthusiast, you’ll find enough adventure and scenic beauty here to fill up the canvas of your days, and plenty of like-minded people who share your respect for the grandeur of nature, the intoxicating fragrance of our Magnolia trees, picnicking under the shade of oaks, fishing at sundown, or hiking down a path that leads you not to the trail’s end, but to the conclusion that this is where you belong.
True, in some parts of the world, when you say the word “hub” people think “crowded”, “faceless”, “too noisy to hear myself think”. But we’re different.
There are crowds … parades down Evans Street. An annual Halloween street party. Students streaming to classes. Participants at major meeting or conferences. Or onlookers gathered down at the Extreme Park or Five Points Plaza to watch BMX bike pros practicing for an event.
But they’re not faceless crowds.
There is noise … live music rising from the campus nightlife scene, the hub-bub around the Convention Center, or when the Pirates rally to make the winning score, nothing short of pandemonium.
But our noise makes your spirits soar.
In fact, you could say that the hustle and bustle of life in Greenville is conducive to a higher level of thinking and inspiration. One thing’s for sure, the first thought on your mind will be how glad you are to be in Greenville, North Carolina, smack dab in the middle of such good company.
-