EMS Recruitment Program Manager

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The City of Austin's Emergency Medical Services Department provides 9-1-1 emergency medical response to the citizens of Austin and Travis County serving a population of over 2.2M citizens in a service region of over 1,039 square miles. While most of the assistance we give to the community is medical in nature, the smallest part of what we do involves truly time-critical life-threatening emergencies. Yet everything we do is about service: service to our patients, their families and loved ones; service to our community; and service to the people who make up Austin-Travis County Emergency Medical Services.

This position is responsible for oversight of the EMS Recruiting Program to include the full recruiting and hiring cycle for all EMS Uniformed personnel. This position will be responsible for supervising a staff tasked with monitoring all hiring processes from recruitment to academy placement while applying contractual obligations and ensuring compliance with Chapter 143 and city processes. The ideal candidate will be recruited to improve the effectiveness of EMS recruitment efforts by focusing on recruiting the best medics, refining the recruitment process, and aligning with the organization’s purpose to become the employer of choice by developing innovative recruiting and retention strategies and training initiatives.

Job Description:

Purpose:

Under limited direction, this position leads the EMS recruiting program, supervises staff and oversees the marketing, sourcing, interviewing, and hiring processes for uniformed EMS employees. This position manages the full cycle of the recruiting process, ensuring that the team hires qualified employees and satisfies EMS’s current and future staffing needs.

Duties, Functions and Responsibilities:
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Evaluates the effectiveness of current recruiting procedures and retention practices through a data-driven approach.
  
• Establishes team performance goals and metrics, timelines, and formal tracking processes to measure and manage progress.
  
• Communicates across key stakeholders such as HR, Executive Team, Operations, Public Information Office, Community Relations, and IT.
  
• Partners with key stakeholders to determine current and future staffing needs.
  
• Identifies the most effective methods and sustainable strategies for sourcing and attracting qualified candidates. Maintains a presence in the EMS/first responder community and marketplace.
  
• Leads a wide range of marketing activities including market research, developing audience segmentation, crafting a strategy, communications planning, and determining effectiveness (measurement and analysis).
  
• Leverages existing and new tools/channels to optimize use of applicant tracking systems, social media, and other technology.
  
• Evolves EMS’s brand to engage potential candidates and retain current employees. Develops core messaging, positioning, and value proposition materials.
  
• Guides partners in web design, graphic design, video production, print collateral, media buying, copywriting, photography, and other media.
  
• Demonstrates knowledge of HR processes (e.g., recruitment, onboarding, training, talent management etc.) and applicable laws.
  

Responsibilities - Supervisor and/or Leadership Exercised:

Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of HR and departmental processes, techniques, and methods related to staffing retention and acquisition.
  
• Knowledge of principles and procedures for personnel recruitment.
  
• Knowledge of practices, methods, and industry trends related to coaching, program administration, leadership, and employee development.
  
• Knowledge of Federal, State, and Local laws and ordinances governing personnel, hiring, and employment practices.
  
• Knowledge of City practices, policies, procedures, statutes, and ordinances.
  
• Knowledge of supervisory and managerial techniques and principles.
  
• Knowledge of fiscal planning and budget preparation.
  
• Skill in active listening and interviewing.
  
• Skill in oral and written communication.
  
• Skill in using computers and related software applications, including applicant tracking systems and social media.
  
• Skill in handling multiple tasks and prioritizing.
  
• Skill in handling conflict, uncertain situations, and problem solving.
  
• Skill in data collection, analysis, and reporting.
  
• Skill in planning and organizing.
  
• Ability to maintain up-to-date knowledge/education as it relates to recruiting practices, City operations, and first emergency
  response.
  
• Ability to understand key, cross-functional business issues to resolve issues and optimize results.
  
• Ability to analyze talent needs and develop short- and long-range plans.
  
• Ability to work with frequent interruptions and changes in priorities. Ability to develop, deliver training, and coach others.
  
• Ability to quickly recognize and analyze irregular events.
  
• Ability to establish and maintain effective communication and working relationships with City employees, strategic partners, and the public.
  

Minimum Qualifications:

• Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to job, plus five (5) years of related HR experience, including one (1) year of experience which was in a lead or supervisory capacity.
  
• Experience may substitute for one (1) year of the required education up to a maximum of four (4) years substitution.
  

Preferred Qualifications:

• Experience with full cycle recruiting and hiring, to include experience with application tracking software such as ICIMS to manage high volume applicant pools through complete hiring cycles.
  
• Experience managing multiple high-volume recruiting/hiring processes simultaneously.
  
• Experience leading a diverse workgroup to include problem-solving, staff selection and development, and cultivating positive work culture.
  
• Experience with data analysis and EEO reporting as it pertains to retention and adverse impact.
  
• Experience recruiting in a public safety and/or emergency response environment.
  
• Experience with hiring, retention and reappointment provisions of meet & confer or collective bargaining agreements as well as knowledge of state and federal employment laws.
  

Notes to Candidate:

• A detailed, complete City of Austin employment application is required to evaluate your qualifications and, if selected as a top candidate for the position, will be used when determining salary.
  
• Statements like “see resume” will not count when determining experience. Please be thorough in completing the employment application and list all experience that is relevant to this position. The application and resume must include dates (month and year) for each job history entry. In addition, the resume information must match the information on the application.
  
• Please describe your specific experience as it relates to the minimum and preferred qualifications when responding to the supplemental questions on the application. The responses to the supplemental questions should reference the employment history listed in the employment history section.
  
• Incomplete applications will not be considered.
  
• A cover letter and resume are required for this position.
  

Regarding your application:

• A detailed, complete City of Austin employment application is required to evaluate your qualifications and, if selected as a top candidate for the position, will be used when determining salary.
  
• Statements like “see resume” will not count when determining experience. Please be thorough in completing the employment application and list all experience that is relevant to this position. The application and resume must include dates (month and year) for each job history entry. In addition, the resume information must match the information on the application.
  
• Please describe your specific experience as it relates to the minimum and preferred qualifications when responding to the supplemental questions on the application. The responses to the supplemental questions should reference the employment history listed in the employment history section.
  
• Incomplete applications will not be considered.
  
• A cover letter resume is required for this position.
  

EMS reserves the right to close posted positions prior to the advertised close date, based on recruitment strategies and business needs.

Location:
15 Waller St

Salary Range:

$71,630.00 to $90,980.00

Hours:
8:00 a.m. - 5:00 p.m.
Schedule may vary based on business need with option for hybrid telework schedule after successfully completing a six (6) month in office probationary period.

Veterans:
Veterans, we thank you for your service and welcome your application. If you are selected as the top candidate for the position, you will be
required to provide your DD214.

Internal Applicants:
Employees in Good Standing, who are candidates within the Department or division that the position resides in, and who meet the minimum and preferred qualifications for the position will be included in the initial interview.

ATCEMS employees must remain in Good Standing through the Top Candidate Selection phase at which time the Good Standing status will be re-verified.

Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable
in the system.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2025-11-04

• 

• City of Austin

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