People Operations Manager - Consolidated Dispatch

Description

The People Operations Manager provides leadership, direction, guidance, and management to the staff of the People Operations division of the Consolidated Emergency Communications Center. This is an essential position and is expected to participate in all departmental activations.

HIRING SALARY RANGE: $76,315 to $99,964 (Estimated Annual Salary)

OPEN UNTIL FILLED - APPLICATION REVIEW BEGINS IMMEDIATELY



Duties and Responsibilities

ESSENTIAL FUNCTIONS: (Order of Essential Functions does not indicate importance of functions.)

•Provide leadership, supervisory support, and performance evaluation to the People Operations division, including human resources, peer support, and recruiting,
•Collaborates with department’s leadership team to resolve problems and determine the best course of action.
•Provide senior leadership with support and the necessary documentation for hiring, termination, grievance procedures.
•Coordinate County-mandated employed training.
•Monitor and oversee the human resources, recruiting, and peer support functions of the department.
•Collaborate with the other division managers regarding personnel matters and payroll to ensure needs of the department are met.
•Review and monitor people operations workflow processes to ensure accuracy, timeliness, and efficiency.
•Manage the department’s employee relations function, providing recommendations and advice to the department’s leadership team, supervisors, and employees on performance issues, managing the grievance process, and conducting internal investigations.
•Support assigned personnel in enhancing programs in the division.
•This is an essential position of the department and required to participate in departmental activations.
•Performs other duties or assumes other responsibilities as apparent or assigned.

Minimum Qualifications

1.Associate’s Degree in Human Resources, Business Management, or Public Administration. Bachelor’s Degree preferred.
2.Seven (7) to Ten (10) years of experience or more in progressively responsible office management or human resources with at least five (5) years in a supervisory or management role.
3.Any equivalent combination of experience and training which provides the knowledge, skills and abilities necessary to perform the work.
4.Center Management Certification Program (CMCP) certification preferred.
5.Must have no felony convictions; misdemeanors will be evaluated on a case-by-case basis and disposition information must be provided.
6.Pass a background investigation including driving record, employment history, employment, education, and training verification, illegal conduct (drug use, etc.), and reference check.
7.Pass a pre-employment physical and psychological evaluation.
8.Be able to successfully complete Level IV CJIS Security Awareness Training within 6 months of date of hire, and maintain the certification.
9.NIMS 100, 200, 300, 400, 700, 800 or obtain within 6 months of the date of hire.

Knowledge, Skills and Abilities

SUCCESS FACTORS:

1.Be a team leader and/or commander under stress caused by emergencies, danger and criticism.
2.Create positive energy in both individuals and groups to build high morale and group commitments to goals and objectives.
3.Safeguard confidential information and use it or disclose it only as expressly authorized or specifically required in the course of performing specific job duties.
4.Able to establish and carry out specific courses of action for self-and/or groups by organizing and prioritizing tasks.
5.Able to react to a work environment that will change day to day requiring quick departure, and reorganization of one’s schedule.
6.Able to maintain favorable working relationship with co-workers, County officials, officials from other jurisdictions, the business community and the general public.
7.Train, motivate and monitor the effective work of staff. Empower staff to think and act proactively to ensure the best possible outcome is provided.
8.Continually seek and accept opportunities for personal and professional growth to maintain certifications.
9.Take action in solving problems while exhibiting judgment and a systematic approach to decision making; identify the important dimensions of a problem, determine potential causes, obtain relevant information and specify alternate solutions that result in effectiveness.
10.Lives the vision, mission, values and expected behaviors of Charleston County, the Public Safety Directorate, and ECC.????

Charleston County offers competitive pay and a comprehensive benefits package to its employees, including but not limited to:

• Health, Dental, Vision and Life Insurance
• Optional Life and Disability Insurance
• Optional Medical and Dependent Care Spending Accounts
• Annual and Sick Leave
• Fourteen (14) recognized Holidays
• South Carolina Retirement System (SCRS) State Retirement Plan
• Police Officers Retirement System (PORS - as applicable)
• Optional Deferred Compensation Program
• Longevity and Merit Pay Increases
• Leadership, Professional and Skill Development Training
• Employee Assistance Program
• Employee Well-being Program

For more information, visit our benefits page.

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• Charleston County Government

• 843.958.4719

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