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Job Description
Resumes are accepted, but not in place of the official city employment application. Incomplete applications will be automatically rejected. Proof of education requirements/certifications must be submitted as a PDF via EMAIL to human_resources@cityofinglewood.org with the SUBJECT LINE: your name and job title.
POSITION
Under close supervision, performs account management for utilities, parking citations, and business license services.
This list of tasks is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class.
TASKS- Assists with maintenance of utility records for the City's sewer and water utilities;
- Prepares monthly meter reader books and assists meter readers in obtaining accurate information.
- Receives and posts utility, parking citations, business licenses, and other revenue payments;
- Sorts and files correspondence, checks, vouchers, and other materials, numerically, alphabetically, or other prescribed methods.
- Sets up new accounts and verifies addresses and other personal account information to process open and close service requests.
- Produce letters, memoranda, reports, tabulations, and other finance/revenue-related materials
- Update and track a variety of electronic and paper files, records, reports, logs, and related documents
QUALIFICATIONS
Two (2) years of experience in administrative work, preferably in a Utilities Department.
KNOWLEDGE, SKILLS, AND OTHER CHARACTERISTICS- Knowledgeable of quality customer service techniques and concepts, bill payment and overdue payment process and procedures, and customer account maintenance techniques;
- Skilled in generating, reviewing, and maintaining account information for customers, in calculating payments accurately, following and providing oral and written instructions in English, and in establishing and maintaining productive working relationships;
- Ability to prioritize work and proper documentation techniques, to perform essential duties with little supervision, and to effectively communicate verbally and in writing;
- Proficient in using work-related computer applications, including email, word processing, spreadsheets, databases, the internet, and other electronic devices to perform essential job duties.
THE SELECTION PROCESS
Applicants whose experience best meets the city's needs will be invited to participate in the examination for this position. Candidates must have access to a computer with internet, video, and audio capabilities to participate in our examination process. The examination may consist of one or more of the following: (1) Training & Experience Evaluation, (2) Writing Exercise, and (3) Qualifications Appraisal Interview with a panel of subject matter experts. Candidates must receive a score of 70 or higher to have their names placed on the active eligibility list for one year. The top three ranks on the Eligibility List will have their application materials forwarded to the hiring authority for a selection interview.
The City of Inglewood is an Equal Opportunity Employer. It does not discriminate by age, sex, race, religion, national origin, marital status, or handicap status in its employment actions, decisions, policies, and practices. -
ABOUT THE COMPANY
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City of Inglewood
Show moreThe 9-square mile city has a population of 120,000 and is located near the LAX airport, Harbor, and major freeways. Inglewood is home to the Forum, two major hospitals, and many beautiful park facilities. The City employs over 525 full-time staff, including a full-service Police Department. The City Council is comprised of an elected Mayor and 4 Councilmembers. The City’s annual operating budget is more than $200 million.
One of Inglewood’s best-kept secrets is its beautifully landscaped neighborhoods and quality housing. The City also has over 100 acres of parks, excellent recreational facilities, and a modern Civic Center. Inglewood is home to the Los Angeles Rams, Los Angeles Chargers, state-of-the-art SOFI Stadium, future home to the Los Angeles Clippers, nationally known Forum, the Hollywood Park Casino, and numerous eateries. Inglewood’s current success builds upon a rich history and a diverse community that can adapt to new opportunities.
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