Service Manager - Fleet Operations

Description

This position is open for current Regular Full Time Charleston County employees only.

The effective Service Manager oversees and coordinates the operations of a team responsible for the upkeep and repair
of a diverse fleet of vehicles, ensuring the County receives high-quality service.

HIRING SALARY RANGE: $76,315 - $99,964 (Estimated Annual Salary)

APPLICATION DEADLINE: SUNDAY, OCTOBER 19, 2025.

Duties and Responsibilities

ESSENTIAL FUNCTIONS: (Order of Essential Functions does not indicate importance of functions.)

1.Manages and directs the activities of a large staff responsible for maintaining and repairing a diverse fleet of vehicles, ensuring effective service delivery to the County.
2.Participates in personnel functions, including advertising vacancies, hiring, training, promoting, and administering disciplinary actions.
3.Develops and maintains Fleet Operations policies and procedures, ensuring compliance with applicable County ordinances and regulatory statutes.
4.Conducts continuous research and reviews technological advancements and equipment developments to assess current and future needs of the County automotive fleet; stays updated with Original Equipment Manufacturer (OEM) technical service bulletins, factory advisories, and recall notices.
5.Ensures the proper, safe operation, efficient mechanical integrity, and maintenance of vehicles in the County’s fleet.
6.Implements, directs, and monitors the performance of predictive and preventative maintenance programs, including vehicle capital acquisitions, fleet replacement and disposal actions, fuel programs, motor pool operations, and cost control programs.
7.Evaluates and maintains warranty compliance and manages the in-house warranty program.
8.Maintains the fleet information database, including maintenance records, for analysis and monitoring of all scheduled maintenance, parts inventory, contracted services, and associated costs.
9.Oversees the administration, maintenance, and management report-generating capability of an automated Fleet Information Management System and the Central Parts Warehouse.
10.Acts as a customer service liaison with other County departments.
11.Attends and actively participates in training sessions and committee meetings.
12.Follows up on accident reports and repairs with County and local law enforcement and management personnel; coordinates with Safety and Risk Management to ascertain insurance reimbursements for recapitalization of vehicle assets involved in accidents.
13.Responds to questions, comments, and requests in a courteous and timely manner.
14.Provides needed information and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions.
15.Keeps immediate supervisor and designated others fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems.
16.Communicates and coordinates regularly with others to maximize the effectiveness and efficiency of interdepartmental operations and activities.
17.Sets up and maintains GeoTab-GPS database.
18.Performs other duties or assumes other responsibilities as apparent or assigned.

SUCCESS FACTORS:

1.Actively support all efforts to improve processes and increase cooperation, communication, and collaboration between and among co-workers and other departments.
2.Respond positively to a work environment that will change day-to-day, requiring quick departure from and re-organization of one’s schedule.
3.Attend administrative, department, and team meetings as scheduled.
4.Able to establish and carry out specific courses of action for self and/or groups by engaging others and working toward a common goal or outcome while organizing and prioritizing tasks.
5.Take action in solving problems while exhibiting judgment and a systematic approach to decision making; identify the important dimensions of a problem, determine potential causes, obtain relevant information, and specify alternate solutions that result in effectiveness.
6.Communicate at a professional level with decision makers to understand their needs and expectations.
7.Train, motivate, and monitor the effective work of staff. Empower staff to think and act proactively to ensure the best possible outcome is provided.
8.Embrace change and actively support all efforts to improve processes, increase cooperation, communication, and collaboration between and among co-workers and other departments.
9.Seek to improve the effectiveness and efficiency of all County operations with positive and creative approaches to challenges.
10.Be a team leader and/or commander under stress caused by emergencies, danger, and criticism.
11.Create positive energy in both individuals and groups to build high morale and group commitments to goals and objectives.

Minimum Qualifications

•High School Diploma or GED and a minimum of six (6) years or more of professional work experience in Fleet Management, Logistics, Operations or cost management, with a background in supervising staff or managing a fleet. OR Undergraduate Degree in Business Administration, Logistics, Supply Chain Management, or related field of study and a minimum of two (2) years of professional work experience with a background in supervising staff or managing a fleet.
•Minimum of four (4) years of work experience in Fleet Management, Logistics, Operations or cost management, with a background in supervising staff or managing a fleet may be substituted for Undergraduate Degree.
•Must have substantial knowledge of Faster, Ward, and Mansfield Fleet & Fuel Management Software and GPS systems required.
•Must have a thorough understanding of local, state, and federal transportation regulations.
•Proficient in Microsoft Office Suite.
•Must possess a valid SC Drivers license (or obtain within three (3) months of hire) and meet the requirements of the County’s motor vehicle policy. Position may require a Commercial Driver’s License.

Charleston County offers competitive pay and a comprehensive benefits package to its employees, including but not limited to:

• Health, Dental, Vision and Life Insurance
• Optional Life and Disability Insurance
• Optional Medical and Dependent Care Spending Accounts
• Annual and Sick Leave
• Fourteen (14) recognized Holidays
• South Carolina Retirement System (SCRS) State Retirement Plan
• Police Officers Retirement System (PORS - as applicable)
• Optional Deferred Compensation Program
• Longevity and Merit Pay Increases
• Leadership, Professional and Skill Development Training
• Employee Assistance Program
• Employee Well-being Program

For more information, visit our benefits page.

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• Charleston County Government

• 843.958.4719

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