BARC CUSTOMER SERVICE SUPERVISOR

POSITION OVERVIEW

Applications accepted from: ALL PERSONS INTERESTED

Job Classification: BARC CUSTOMER SERVICE SUPERVISOR

Posting Number: 37132

Department: Administration and Regulatory Affairs

Division: BARC Animal Shelter and Adoptions/Kennel

Reporting Location: 2700 Evella St, Houston, TX 77026, USA

Workdays & Hours: Tuesday - Saturday 9:00AM-6:00PM

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS

Supervises, coordinates, trains and evaluates BARC customer service operations.

RESPONSIBILITIES:

• Establish customer service work processes and standards in line with organizational customer service initiatives and aims.
• Plans, organizes, and schedules resources to meet production requirements.
• Prepare daily operational reports indicating any malfunctions of equipment, absentees, and those programs that are carried to another shift.
• Direct and interprets the research and analysis of customers’ problems and inquiries.
• Act as liaison to various divisions within the department and city.
• Compile reports and maintains records of services rendered.
• Review written records of proceedings as well as original correspondence to customers.
• Perform special projects as assigned.
• May oversee the Customer Satisfaction program for both Customer Service and Animal Licensing sections.
• Will be required to step in to provide CSR duties as needed.
• Provide a climate for motivation and create a supportive working relationship between all customer service representatives.
• Assist with CSR needs at BARC offsite events.

WORKING CONDITIONS

There is no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions. Individual will be required to travel on a regular basis within the city of Houston in order to visit with local Veterinarians. Individual will sometimes be required to work outside. Individual will work directly with animals on a daily basis.

WORK ENVIRONMENT:

The general work environment is good. Individual will often work indoors and encounter animals on a regular basis.

PHYSICAL SKILL:

Must be able to lift up to 25 pounds.”

MINIMUM REQUIREMENTS

EDUCATION

Basic knowledge of Grammer, spelling, punctuation and simple mathematical functions like percentages, rations, et. as might normally be acquired through attainment of a high school diploma or a GED.

EXPERIENCE

Four years of administrative or customer service-related experiences are required.

LICENSE

None

PREFERENCES

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. **

Preference will be given to candidates with the following skillsets:

• Proven customer service experience in a high-volume environment
• Ability to train, coach, and support frontline staff
• Strong written and verbal communication skills
• Experience resolving customer concerns and balancing competing priorities
• Bilingual communication skills (English/Spanish preferred)

GENERAL INFORMATION

SELECTION / SKILLS TESTS REQUIRED

Department may administer skills assessment test.

SAFETY IMPACT POSITION NO

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 18

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov .

To view your detailed application status, please log-in to your online profile by visiting: http ://agency.governmentjobs.com/houston/default.cfm or call (832/393-0450).

If you need special services or accommodations, call (832/393-0450). (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EEO EQUAL EMPLOYMENT OPPORTUNITY

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 11 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

Closing Date/Time: 9/25/2025 11:59 PM Central

• 

• Houston Airport System

• 2812331839

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